2 jobs found

Sales Support Administrator Birchwood, Warrington 28,000 - 30,000 DOE Full Time Office Based Are you a recent graduate looking to take your first step into sales, customer service or commercial support? Or perhaps you already have experience in sales administration and are looking for your next opportunity with a successful, growing business? We're currently recruiting for a Sales Support Administrator to join a highly successful global organisation based in Birchwood, Warrington. This is a fantastic opportunity to join an established team where you'll receive support and training while developing your knowledge of sales, customer service and technical products. The Role Working as part of a busy and collaborative team, you'll provide essential administrative and sales support, helping to ensure customer orders are processed accurately and efficiently from enquiry through to fulfilment. The products are technical, so this role would suit someone who is numerical, commercially minded, highly organised and eager to learn. You don't need to know the products already, what's important is your ability to absorb information, work accurately and take a proactive approach. What will you be doing? Processing and placing customer orders accurately and efficiently. Responding to customer enquiries via email and telephone. Providing a professional and helpful level of customer service. Preparing detailed quotations for customers. Producing reports and analysing information using Excel. Supporting the wider sales, operations and production teams. Completing day-to-day administration to ensure orders are fulfilled smoothly. Working to KPIs and agreed service levels. Interpreting technical information, dates, designs and drawings as your product knowledge develops. Identifying and resolving issues, escalating where appropriate. Building strong relationships with customers and internal teams. What are we looking for? We're open to candidates at different stages of their career. You could be a recent graduate looking for your first sales support opportunity, or an experienced Sales Administrator, Sales Coordinator or Customer Service Administrator looking for a new challenge. You'll ideally have: Excellent attention to detail and a high level of accuracy. Good numerical and analytical ability. Strong written and verbal communication skills. Good organisation and time management skills. The ability to prioritise and manage multiple tasks in a busy environment. Intermediate Excel skills or a willingness to develop them. A positive, proactive approach and the confidence to use your own initiative. The ability to learn technical products and processes quickly. A genuine desire to build a career within sales support and administration. Experience within construction, manufacturing or a technical product environment would be advantageous, but is not essential. Why join? This is an excellent opportunity to join a successful and established global business, with the chance to develop your skills and build a long-term career within a supportive team. You'll receive: 28,000 - 30,000 salary, depending on experience. Monday to Friday, 8:30am - 5:00pm. Full-time, office-based position in Birchwood, Warrington. 25 days' holiday plus bank holidays. Free on-site parking. Staff social events. Full training and support. Excellent opportunity for career development. If you're a graduate looking to get your foot in the door of a successful commercial business, or an experienced Sales Administrator ready for your next move, we'd love to hear from you. BH37301

Customer Services Administrator - Hybrid An established engineering and manufacturing business is looking for an experienced Customer Services Administrator to join its busy customer services team. This is a varied administration role supporting customers, sales teams and other departments with incoming enquiries, quotations and technical documentation. It would suit someone who is organised, confident dealing with customers and comfortable working with detailed information in a busy office environment. You do not need to come from an engineering background, although previous experience within manufacturing, engineering, construction or another technical business would be useful. The role As Customer Services Administrator, you will be responsible for ensuring customer and sales enquiries are logged accurately, progressed efficiently and directed to the correct internal teams. Your responsibilities will include: Reviewing incoming customer enquiries, emails and supporting documentation. Establishing customer requirements and ensuring the correct information has been provided. Logging and tracking enquiries using CRM and ERP systems. Managing a central sales/customer enquiry inbox. Raising CRM records and quotation numbers where required. Reviewing technical documents, specifications and drawings to identify relevant information. Supporting the allocation of enquiries to internal sales, service and technical teams. Maintaining accurate customer, enquiry and business partner information within internal systems. Providing customers and sales teams with updates on enquiry status, lead times and progress. Supporting the preparation and administration of quotations and tender enquiries. Issuing enquiry acknowledgements and other customer correspondence. Directing customer queries to the appropriate person or department where required. Providing general administrative support to internal and external sales teams. Providing occasional reception and switchboard cover when required. The ideal candidate We are looking for someone with strong customer service and administration experience who is comfortable working in a busy environment where accuracy and organisation are important. You should ideally have: Previous experience within customer service, sales administration, order processing or a similar office-based administration role. Experience working in a busy environment with multiple enquiries and competing priorities. Good Microsoft Office skills and confidence learning new business systems. Previous experience using CRM, ERP, order processing or enquiry management systems. Strong written and verbal communication skills with a professional telephone manner. Good attention to detail and accurate data entry/keyboard skills. The ability to organise your workload, prioritise effectively and work to deadlines. Confidence dealing with customers and colleagues at different levels. The ability to review detailed information and identify what is required before progressing an enquiry. Previous experience within manufacturing, engineering, HVAC, construction or another technical environment would be advantageous, particularly if you have worked with quotations, tenders, technical specifications or drawings. An NVQ Level 3 in Business Administration or an equivalent qualification would also be beneficial but not essential. This is a good opportunity for an experienced Customer Services Administrator or Sales Administrator who enjoys a varied role combining customer contact, administration, systems and coordination.