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HR Operations Analyst I am currently supporting a global leader within the financial services software consultancy sector who are looking for a HR Operations Analyst to join the team on a permanent basis. Salary and package: Between £45,000 - £55,000 PA 25 days holiday 10% target bonus - No upper threshold Private health care (Bupa) Pension - we match 5%+5% and 6%+6% Life Assurance Location: Based in Ne click apply for full job details

About the Role: Grade Level (for internal use): 11 The Team: Product Platform Design (PPD) is responsible for the design, build, and evolution of SPDJI's core product platforms that support index creation, calculation, rebalance, analytics, and distribution. PPD operates using a product-led, service-based delivery model and is organised into value streams aligned to major business domains. The team works closely with Index Management, R&D, Operations, and Technology to deliver scalable, reusable platforms that support the full index lifecycle across asset classes. This role sits within the Equity value stream and will focus on the data functionality embedded within T3, SPDJI's core equity index calculation platform. T3 supports key parts of the index lifecycle, including corporate actions, data capture, validation, transformation, and rebalance implementation. The team is evolving its platforms to improve automation, simplify legacy processes, and align with the broader Data Platforms strategy where appropriate. This creates an opportunity for a Product Owner / Business Analyst who can connect business needs, data dependencies, operational workflows, and technology delivery in a practical and structured way. The Impact: We are recruiting a Technical Product Owner - Equity Calculation on a 12 month fixed term contract to help shape and deliver enhancements across equity index calculation and related data capabilities. This is a hybrid Product Owner / Business Analyst role, working closely with the Value Stream Lead and agile delivery teams to define priorities, translate requirements, and support delivery of platform improvements. The successful candidate will play a significant role in improving efficiency within the equity index calculation domain by using product ownership, business analysis, and analytical judgement to simplify complex workflows, improve data quality, and support more scalable platform delivery. This role requires someone who can work with incomplete or evolving information, identify practical options, and communicate complex topics clearly to both technical and non-technical stakeholders. The individual will also be expected to build strong relationships across PPD, Index Management, R&D, Operations, Technology, and Data Platform teams, influencing peers and immediate leadership to achieve defined goals. Responsibilities: Partner with the Value Stream Lead on roadmap input, prioritisation, and delivery planning. Gather, analyse, and translate business requirements into epics, features, user stories, and clear acceptance criteria. Own and manage the agile team backlog in Azure DevOps (ADO), ensuring work is clearly defined, prioritised, and ready for delivery. Work closely with Index Management, R&D, Operations, Technology, and Data Platform teams to understand requirements, dependencies, and delivery impacts. Act as a translator between business and technology teams, tailoring communication for different audiences and simplifying complex information. Support agile ceremonies, including refinement, planning, reviews, and retrospectives. Perform hands on user acceptance testing (UAT) to confirm delivered functionality meets business requirements. Assess embedded and legacy data processes within T3 and identify opportunities to improve automation, reduce manual effort, and simplify operational workflows. Use analytical judgement to evaluate different solution options, make recommendations, and influence stakeholder buy in based on business value, risk, and delivery impact. Identify cross platform dependencies and collaborate with other Product Owners across PPD to support alignment and avoid fragmented ownership. Support longer term platform evolution while balancing short term operational stability and business continuity. Contribute professional expertise to help improve team knowledge, support junior colleagues where appropriate, and model S&P Global's purpose and values in day to day work. All employees are required to work from the office a minimum of 2 days per week. What We're Looking For: Experience as a Product Owner, Business Analyst, or hybrid PO/BA in an agile environment. Strong understanding of index products, index calculation workflows, and operational processes. Experience working with data heavy platforms, workflows, or systems where data ingestion, validation, transformation, and quality are important to business outcomes. Comfortable engaging in technical discussions and translating complex requirements into clear, actionable delivery items. Experience managing backlogs using ADO or equivalent tools. Strong analytical skills, with the ability to assess requirements, identify dependencies, and recommend practical solutions. Strong stakeholder management skills, with the ability to build relationships across teams and influence peers and immediate leadership. Ability to work effectively with incomplete, changing, or conflicting information and identify options in non routine situations. Strong written and verbal communication skills, with the ability to integrate and communicate complex information within a specialist business or technology area. Ability to deliver high quality work, manage priorities effectively, and leverage wider team input to support successful delivery. We require all candidates who reach the final stage of our interview process to attend at least one in person interview, which is ordinarily at your nearest S&P Global office. This must be completed before we can proceed to an offer. Additional Preferred Qualifications: Experience working in financial services, indexing, market data, reference data, corporate actions, or related investment data domains. Familiarity with equity index calculation platforms, rebalance processes, or data dependencies that support index production. Experience identifying process improvements, automation opportunities, or platform simplification initiatives. Ability to connect day to day product delivery with broader platform strategy and operational efficiency goals. Comfortable collaborating across product, technology, operations, and data teams in a multi team delivery model. Curiosity and a continuous improvement mindset, with the ability to proactively seek out new information, relevant data, and opportunities for innovation. About S&P Global Dow Jones Indicator At S&P Dow Jones Indices, we provide iconic and innovative index solutions backed by unparalleled expertise across the asset class spectrum. By bringing transparency to the global capital markets, we empower investors everywhere to make decisions with conviction. We're the largest global resource for index based concepts, data and research, and home to iconic financial market indicators, such as the S&P 500 and the Dow Jones Industrial Average . More assets are invested in products based upon our indices than any other index provider in the world. With over USD 7.4 trillion in passively managed assets linked to our indices and over USD 11.3 trillion benchmarked to our indices, our solutions are widely considered indispensable in tracking market performance, evaluating portfolios and developing investment strategies. S&P Dow Jones Indices is a division of S&P Global (NYSE: SPGI). S&P Global is the world's foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world's leading organizations navigate the economic landscape so they can plan for tomorrow, today. For more information, visit What's In It For You? Our Mission: Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company matched student loan contribution . click apply for full job details

Join a culture of empowerment and connectivity. Develop your craft Learn the skills you need to accelerate your career. Discover benefits that your life and work. Innovate with intention Build mission-ready tech that protects the nation. Critical decisions are made every day in our government. What if you could use your technical skills to help them make informed decisions? As an analyst, you will be responsible for examining radar emissions, signals, and other electronic data to identify and assess foreign electronic capabilities. You will use advanced signal processing tools and techniques to collect, interpret, and analyze data, providing critical insights into potential threats and strategic developments. You will conduct thorough analyses of electronic signal data, preparing detailed reports and briefings that communicate your findings and recommendations to key stakeholders. You will work closely with other intelligence professionals, military personnel, and government agencies to share information and support joint intelligence operations. Staying abreast of advancements in electronic systems and signal processing technologies, you will contribute to the development of new analytical tools and met hodologies to enhance our capabilities. This is a chance to grow your expertise, develop new skills, and share your insights with other technical spe cia lists. You can interact with collection managers, collection operators, and analysts on new analytic met hods, technologies, and collection strategies, and collaborate with national and tactical collection and operations elements to advance target development efforts, recommend collection strategies, and support strategic and operational requirements. We focus on growing as a team to deliver the best support to our customers, so you'll have resources for mentoring and learning new skills and tools. Join us as we provide the right information at the right time to support the critical needs of the intelligence community ( IC ) . Join us. The world can't wait. You Have: Knowledge of intelligence requirements and intelligence oversight policies Ability to work weekends and a rotating 24 / 7 shift schedule Ability to perform, collaborate, and communicate in an operational working environment TS/SCI clearance with a polygraph HS diploma or GED and 6+ years of experience with signal analysis or processing, or Bachelor's degree and 4+ years of experience with signal analysis or processing Nice If You Have: Experience with signal collection, digital signal processing, or technical work at a technical processing center Experience using spe cia lized analysis and mapping tools Ability to evaluate system inaccuracies and identify improvements Possession of excellent verbal and written communication skills Completion of SIGE-2810 or SIGE-3810 Course Clearance: Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information ; TS/SCI clearance with polygraph is required. Compensation At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page. Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $61,900.00 to $141,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date. Signals Analyst The Opportunity: Critical decisions are made every day in our government. What if you could use your technical skills to help them make informed decisions? As an analyst, you will be responsible for examining radar emissions, signals, and other electronic data to identify and assess foreign electronic capabilities. You will use advanced signal processing tools and techniques to collect, interpret, and analyze data, providing critical insights into potential threats and strategic developments. You will conduct thorough analyses of electronic signal data, preparing detailed reports and briefings that communicate your findings and recommendations to key stakeholders. You will work closely with other intelligence professionals, military personnel, and government agencies to share information and support joint intelligence operations. Staying abreast of advances in electronic systems and signal processing technologies, you will contribute to the development of new analytical tools and met hodologies to enhance our capabilities. This is a chance to grow your expertise, develop new skills, and share your insights with other technical spe cia lists. You can interact with collection managers, collection operators, and analysts on new analytic met hods, technologies, and collection strategies, and collaborate with national and tactical collection and operations elements to advance target development efforts, recommend collection strategies, and support strategic and operational requirements. We focus on growing as a team to deliver the best support to our customers, so you'll have resources for mentoring and learning new skills and tools. Join us as we provide the right information at the right time to support the critical needs of the intelligence community ( IC ) . Join us. The world can't wait. You Have: Knowledge of intelligence requirements and intelligence oversight policies Ability to work weekends and a rotating 24 / 7 shift schedule Ability to perform, collaborate, and communicate in an operational working environment TS/SCI clearance with a polygraph HS diploma or GED and 6+ years of experience with signal analysis or processing, or Bachelor's degree and 4+ years of experience with signal analysis or processing Nice If You Have: Experience with signal collection, digital signal processing, or technical work at a technical processing center Experience using spe cia lized analysis and mapping tools Ability to evaluate system inaccuracies and identify improvements Possession of excellent verbal and written communication skills Completion of SIGE-2810 or SIGE-3810 Course Clearance: Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information ; TS/SCI clearance with polygraph is required. Compensation At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page. Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $61,900.00 to $141,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date. Identity Statement As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud. Candidate AI Usage Policy AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on . click apply for full job details

Senior Billing Analyst Maidenhead, Berkshire Hybrid Working Full Time Marc Daniels Specialist Recruitment is partnering with a leading international organisation to recruit a Senior Billing Analyst to join a growing finance operations team based in Maidenhead. This is an exciting opportunity for an experienced billing professional who enjoys working with complex data, driving process improvements, and partnering with stakeholders across a fast-paced, evolving business. The successful candidate will play a key role in ensuring the timely and accurate delivery of high-volume billing activity while helping to enhance systems, controls, and operational performance. The role offers significant exposure across multiple business functions and would suit an analytical individual who thrives on problem-solving, continuous improvement, and delivering excellent customer outcomes. Key Responsibilities Oversee the delivery of accurate and timely monthly billing cycles, ensuring the integrity of large and complex datasets. Perform detailed reconciliations, data validation, and investigation of billing discrepancies. Lead root cause analysis activities and provide meaningful reporting and recommendations to senior management. Act as a subject matter expert for billing processes and support key business projects and transformation initiatives. Drive continuous improvement across billing operations, identifying opportunities to improve efficiency, controls, accuracy, and customer experience. Partner with internal stakeholders to support the implementation of new products, services, and operational changes. Analyse large volumes of financial and operational data to support business decision-making and performance monitoring. Support audit requirements by providing analysis, documentation, and responses to internal and external stakeholders. Contribute to the development of reporting frameworks, KPIs, and operational metrics. Mentor and support colleagues, promoting best practice and helping to drive high performance across the team. The Successful Candidate Minimum of 5 years' experience within billing operations, finance operations, revenue assurance, or a similar analytical environment. Strong experience managing complex billing processes within a fast-paced and high-volume organisation. Advanced Excel skills, including the ability to manipulate and analyse large datasets. Proven ability to identify process inefficiencies and successfully deliver operational improvements. Strong analytical and problem-solving skills, with exceptional attention to detail. Experience working with ERP or finance systems; exposure to NetSuite or similar platforms would be advantageous. Excellent stakeholder management skills, with the confidence to communicate complex information clearly to both finance and non-finance audiences. Strong presentation skills and experience engaging with senior stakeholders. Ability to manage multiple priorities, work to deadlines, and perform effectively under pressure. Demonstrable leadership qualities with the capability to guide, influence, and support others. Ambitious, proactive, and committed to continuous professional development. What's on Offer Competitive salary and benefits package Hybrid working arrangement Career development and progression opportunities Exposure to business-critical projects and transformation initiatives Collaborative and supportive working environment Opportunity to join a growing organisation during an exciting period of change and expansion Diversity & Inclusion Our client is committed to creating an inclusive workplace where everyone can succeed and contribute. Applications are welcomed from all suitably qualified candidates regardless of background, identity, or experience. By applying, you will be registered as a candidate with Marc Daniels Specialist Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your personal data. Unfortunately, due to the high volume of applications expected, only shortlisted candidates will be contacted. If you have not heard from us within 14 days, please assume that your application has not been successful on this occasion.

Role Profile Deliver a range of high level technical business support tasks to deliver high quality outputs which satisfy stakeholder needs to aid change initiatives, implementations and overall business decision making processes. May supervise a small team. Key Responsibilities Investigate suspected fraud and Economic Crime cases, using system intelligence, data, and customer information to identify risk, confirm activity, and support fair, customer-focused outcomes. Engage directly with customers impacted by fraud and scams, providing clear, empathetic support and explaining investigation outcomes in a sensitive and proportionate way. Own and support Fraud and Transaction Monitoring Management Information (MI), ensuring data is accurate, timely, and suitable for regulatory reporting, risk oversight, and senior colleague insight. Safely and compliantly extract, manage, and analyse data from Group systems such as GDW, EDH, PEGA, and core fraud platforms to support investigations and MI production. Future development opportunity around Google Cloud Platform (GCP), the group is undertaking a significant transformation to house all core data within GCP. Develop, maintain, and enhance Power BI dashboards and reports, providing insight into fraud trends, losses, recoveries, rule performance, and customer impact. Use PowerBI, SharePoint and Power Automate to streamline MI processes, improve data controls, reduce manual effort, and enhance reporting quality. Analyse Transaction Monitoring and Fraud rule outputs, using investigation findings and MI to assess effectiveness, identify emerging risks, and inform rule optimisation. Contribute to root cause analysis following fraud events, translating learning into control improvements, enhanced customer protections, and MI enhancements. Work collaboratively with Group Economic Crime, Fraud Operations, Risk, and Technology teams to continuously improve fraud strategy, data quality, and customer outcomes. Key Skills and Experience Strong investigative and analytical skills, with confidence interpreting complex data to form sound, evidence-based judgments, a collaborative perspective, with a solid focus on protecting customers and strengthening defenses through insight. Experience or a strong interest in fraud investigation and customer case handling, with an appreciation of customer vulnerability and fair treatment with good awareness of Economic Crime and Fraud risks, including current and emerging fraud trends. Experience producing and maintaining fraud or risk MI, with hands on capability in Power BI (or a strong desire to develop this skill). Technical confidence working with Power BI, SharePoint, Power Automate, and data sources used in Financial Crime environments. Ability to explain data, insight, and risk clearly to both technical and non-technical colleagues. Confirmed ability to operate optimally in a fast-paced environment, balancing investigation activity with MI deliverables. Confidence to challenge existing processes, suggest data oriented improvements, and support continuous improvement. Location Isle of Man Contract type Permanent

Senior Billing Analyst Maidenhead, Berkshire Hybrid Working Full Time Marc Daniels Specialist Recruitment is partnering with a leading international organisation to recruit a Senior Billing Analyst to join a growing finance operations team based in Maidenhead. This is an exciting opportunity for an experienced billing professional who enjoys working with complex data, driving process improvements click apply for full job details

Your New Company: A well-established, fast-growing business operating in the premium consumer goods sector. The company combines strong commercial performance with a close-knit, professional finance team and a supportive working environment. Based in Central London, the business continues to expand across UK and EU markets.Your New Role As Credit Controller / Accounts Receivable Analyst, you'll play a key role in managing cash flow, maintaining accurate financial records, and supporting wider finance operations. This is a hands-on role offering exposure across credit control, accounting support, VAT, and Amazon Seller Central reporting.You'll be office-based five days per week, working closely with senior stakeholders and contributing to continuous finance process improvement. Key Responsibilities: Accounts Receivable / Credit Control Proactively chase outstanding debts by phone and email in line with agreed payment terms Investigate and resolve internal and external payment queries, keeping directors informed of progress Review invoices, remittances, and payments to identify and resolve discrepancies Process customer credit card payments via PDQ machines and payment terminals Issue weekly/monthly statements, invoices, and credit notes (and on request) Set up new customer accounts and liaise with internal teams to support timely query resolution Financial Analysis & Accounting Support Record and reconcile transactions across the sales ledger, purchase ledger, and cashbook Accurately process sales and purchase invoices Perform month-end reconciliations, investigating credit balances, discrepancies, and rebates Assist with VAT registrations and reconciliation of VAT control accounts for monthly and quarterly VAT returns (UK, EU, multi-currency) Process daily income, cheque payments, and online banking transactions Produce ad hoc financial and management reports as required Amazon Seller Central Management Manage and navigate Amazon Seller Central, producing sales, settlement, and financial reports Collate and reconcile Amazon sales data, fees, and VAT information Support Marketplace Facilitator VAT requirements, including Amazon's role in collecting and remitting VAT for UK and EU sales What You'll Need to Succeed: At least 2 years' experience in a credit control or accounts receivable role Strong Excel skills and confidence using Office 365 Excellent attention to detail and high levels of accuracy Strong analytical and problem-solving ability Confident telephone and written communication skills Well-organised, flexible approach with the ability to manage multiple priorities What You'll Get in Return: Working hours: 9am-5pm, office-based 5 days per week 20 days annual leave + 8 bank holidays 2 additional days annual leave for Jewish High Holidays Statutory pension Annual salary review with increases every 12 months Unlimited staff discount on jewellery purchases (60-70% off retail prices) What you need to do now: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

SOC Engineer - Cyber Security Operations Up to £45,000 We're looking for a hands-on SOC Engineer to join a highly skilled Cyber Security Operations team, supporting customers across sectors including finance, manufacturing, utilities and retail. Your work will involve helping maintain security tooling, improve visibility, support incident response and automate security operations across critical infrastructure. The Role Operate, maintain and tune security monitoring and alerting platforms. Manage and optimise log ingestion and telemetry pipelines. Work with SOC Analysts to develop detection rules, alerts and playbooks. Support security incident investigation, response and containment. Automate repetitive SOC processes using scripting and automation. Onboard new systems and infrastructure into SOC monitoring. Support internal and customer cyber security engineering requirements. Maintain accurate technical documentation and operational procedures. Work with engineering teams to embed security monitoring into new infrastructure and services. Key Skills We're looking for experience across: Security monitoring, detection and response tooling PowerShell, Python or Bash Networking fundamentals - TCP/IP, DNS, firewalls and proxies Windows and Linux systems Log collection, monitoring and telemetry SOC, NOC or other 24/7 operational environments Detection logic, alert tuning and security playbooks Hybrid infrastructure - on-premises and cloud Security frameworks or structured detection methodologies About You You'll be a reliable, technically focused SOC Engineer with: Strong troubleshooting and analytical skills A proactive approach to security operations The ability to work effectively under pressure Good communication and documentation skills Flexibility to participate in an out-of-hours on-call rota The ability to obtain Security Clearance (SC) This is an excellent opportunity to join a technically strong SOC where you'll work across security engineering, detection, automation and incident response, while gaining exposure to a diverse range of enterprise environments. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

As a Continuous Process and Service Improvement Analyst within the central operations hub you will support the delivery and embedding of Operational Excellence across operational teams. Working closely with Hub Managers, Team Leaders, and the wider Service Excellence and Process functions, the role will drive structured problem solving, operational performance improvement, standard ways of working, and continuous improvement activity across the hub. The role will support operational teams through coaching, facilitation, process observation, and performance analysis, helping to identify improvement opportunities, improve operational flow and service delivery, and support the successful implementation of operational change, centralisation, and improvement initiatives Key Responsibilities Operational Excellence and Ways of Working Embed Operational Excellence principles and standard ways of working across the hub, ensuring teams apply consistent, structured approaches to performance and improvement Drive effective daily management routines, including huddles, visual management, process confirmation, skills matrices and structured performance discussions Identify opportunities for simplification, standardisation, automation, and improved service delivery across operational activities Support Hub Managers and Team Leaders in using operational performance data, workload trends, customer demand and process variation to identify issues and improvement priorities Continuous Improvement Delivery Facilitate improvement activity by helping teams identify waste, variation, bottlenecks, service risks, and opportunities to improve operational flow, quality, productivity, and customer outcomes Support the implementation of agreed improvements, ensuring changes are documented, communicated, embedded, and sustained in day-to-day operations Facilitate process observation, process mapping, SOP development, and operational documentation activity where required Coaching, Capability and Engagement Coach Hub Managers, Team Leaders, and operational teams in structured problem and continuous improvement techniques Build continuous improvement capability and engagement across the hub through coaching, facilitation, training, and practical support Operational Change and Transition Support operational readiness and implementation activity relating to business change, centralisation, transition programmes, and operational restructuring Collaboration & Cross Functional Alignment Share best practice, lessons learned, and improvement opportunities across hubs and business areas Work closely with the Head of Service Excellence and Head of Process function to align local improvement activity with wider operational priorities, standards, and governance requirements Build effective working relationships with operational leaders, SMEs, and support functions to remove barriers and support sustainable improvement Risk Reduction & Compliance Embed any changes to process or ways of working in-line with regulatory or internal audit requirements Skills & Experience Essential Ability to work independently as well as part of a team Proven experience of working proactively and taking initiative Numerate with analytical ability Excellent communication skills both written and verbal, ability to communicate with both customers and colleagues at all levels of seniority and liaise effectively with other internal departments Strong interpersonal skills, quick to develop and maintain relationship both internally and externally Track record of coaching and delivering Continuous Improvement / Operational Excellence techniques Operational resource planning and design Desirable Good knowledge of Microsoft Products Previous knowledge and experience of the Financial Services Industry and in similar operational or customer facing roles Previous knowledge and experience of the Asset Finance industry Experience of leadership and team coaching

Commercial Finance Analyst - £40,000 - £45,000 + Full Study Support - Central London Hybrid Working Are you a part-qualified finance professional looking to build a career in commercial finance ? We are recruiting for a Commercial Finance Analyst to join a leading retail / hospitality business in Central London. This is a great opportunity to move into a highly commercial role with real exposure to sales, margin, product performance and trading analysis , while working closely with operational teams across the business. You'll join a six-person Commercial Finance team, reporting to the Commercial Finance Manager, and play an important role in turning financial and operational data into clear, actionable insight. Full CIMA/ACCA study support will be provided. What you'll be doing: Sales, margin and product performance analysis Helping produce the weekly trading pack Identifying key trends, risks and opportunities within trading performance Using advanced Excel and Power BI to turn data into meaningful commercial insight Working closely with operations and other non-finance stakeholders Supporting commercial decision-making across the business Assisting with monthly management accounts and month-end reporting Producing ad-hoc analysis for the wider Commercial Finance team What we're looking for: CIMA / ACCA studier At least 2 years' experience in a finance analyst, management accounting or commercial finance role Strong analytical and numerical skills Advanced Excel - essential Power BI experience would be highly advantageous Retail, FMCG, food, hospitality or wider consumer-sector experience would be beneficial Confident communicator who enjoys working with non-finance stakeholders Proactive, commercially minded and keen to progress For someone looking to develop from a traditional finance role into commercial finance and business partnering , this offers excellent exposure within a large, fast-paced consumer business. Broadstone Resourcing Ltd acts as an Employment Agency and an Employment Business and all appointments will be made on merit alone.

Senior SOC Engineer - Remote Location: Home-based - two days a month in the office (SE location) all travel paid Salary: Up to £70,000 Type: Permanent, full time Hours: Monday to Friday, 9:00am - 5:30pm - no shifts, no on-call This is a genuinely home-based role. Two days a month on site in Basingstoke, with travel and expenses covered in full. The role This is a build role, not a monitoring one. You'll be the engineer behind the SOC - designing and running the Microsoft security platform the analysts depend on. If you've spent time in a SOC wishing you could fix the tooling rather than work around it, this is that job. You'll join an established Security Operations team as new headcount, reporting to the Lead SOC Engineer. This is a managed security service provider, so you'll see a far wider range of customer environments and problems than any single in-house SOC would give you - and you'll lead the engineering side of onboarding new customers onto the platform. What you'll be doing Designing and maintaining the SIEM and XDR platform - data ingestion, log parsing and normalisation, retention, performance Writing and tuning detections in KQL, and building automation to cut manual analyst effort Scripting custom connectors and integrations across the security toolset Leading the technical onboarding of new customers alongside SOC Operations Acting as senior escalation for complex engineering issues Supporting and mentoring engineers and analysts across the team What we're looking for Around 3-5 years in a Security Operations Centre in an engineering or platform capacity Strong Microsoft Sentinel experience, with confident KQL Hands-on with Microsoft Defender and the wider Microsoft security stack - Intune, Entra ID, Defender for Endpoint Exposure to endpoint tooling such as CrowdStrike, Carbon Black or Darktrace Scripting in Python or PowerShell for automation and log analysis Some vulnerability management experience - Tenable, Rapid7, Qualys or similar Automation and orchestration exposure - Logic Apps, Cortex XSOAR or similar - is welcome but not essential Eligible for UK SC or DV security clearance - essential Experience at an MSSP, MDR provider or security reseller is a real advantage, though we're equally happy to hear from strong in-house SOC engineers. You don't need every tool on this list. Strong Sentinel and KQL with a willingness to develop the rest is enough. What's on offer Up to £65,000 depending on experience Fully home-based, with two paid trips a month to Basingstoke Genuine 9-to-5 - no shift rota, no on-call New headcount in a growing team Access to lab environments, cyber ranges and hands-on training labs Certification and training support with a clear technical progression path Exposure to enterprise security estates across multiple industries How to apply Apply through Reed with an up-to-date CV, or get in touch for a confidential conversation. Fazer Recruitment is acting as an employment agency in relation to this vacancy.

Nicholas Howard are delighted to be recruiting for a Service Desk Analyst. This role is fully site based and will require flexibility around working shift patterns once fully trained. Key Responsibilities: Work closely with team members to support daily operations and tasks. Help identify, prioritise, and respond to incidents and issues in a timely manner, following clear procedures. Use the service management tools to log and update incidents, ensuring information is accurate throughout the process. Monitor servers and systems to spot and respond to any issues, using the event management tools. Assist specialist teams with resolving technical problems. Follow set processes and guidelines to fix incidents and problems. Provide updates on ongoing incidents, keeping everyone informed. Contribute to updating knowledge articles, helping improve the service desk's efficiency. Help generate reports using data from the service management system. Support software rebuilds or deployments following system failures. Help with software configuration and deployment tasks. Occasionally support shift work and be flexible with shift coverage when needed. Assist the Senior Operations Engineer with various tasks, ensuring processes are followed and incidents are handled effectively. Work on improving service quality by reviewing incidents and making suggestions for improvements. Be proactive in learning new technical skills and knowledge from colleagues. Required Skills, Qualifications & Experience: Previous experience in customer-facing roles, ideally in technical support or service desk environments, demonstrating a willingness to help solve problems and improve customer satisfaction. Demonstrates a proactive approach to challenges and can adapt quickly to new situations and technologies. Enthusiasm to learn and grow within the IT field, with a willingness to take on new responsibilities and develop new skills. Ability to identify simple ways to improve current processes and a willingness to suggest improvements. Strong attention to detail with a growing ability to analyse and solve technical issues. Comfortable learning new systems, applications, and tools that may not have been used in previous roles. Should you wish to be considered for this position, please apply below.

IT WMS Support Analyst Location : Milton Keynes Job Type : Full Time Salary : £35,000 DOE Shifts: Monday - Friday 9am - 5.00pm We are seeking a proactive and customer-focused WMS Systems Analyst to help ensure the smooth operation of warehouse management and business systems across a fast-paced distribution environment. Working closely with operational teams and key stakeholders, you will support existing systems, identify opportunities for process improvements, and assist with the implementation of new solutions that enhance efficiency and productivity. Key Responsibilities Provide support for Warehouse Management System (WMS) queries and issues. Collaborate with operational teams to assess requirements and identify productivity improvements. Work with system users to develop practical, supportable solutions. Support a range of business-critical systems alongside the wider systems team. Test and implement new processes, integrations, and third-party interfaces, including carrier systems. Deliver user training on systems and business processes. Manage system updates, upgrades, and ongoing maintenance. Document processes and create user guides where required. Please note: This role will require occasional out-of-hours work to support system changes and business-critical operations. What We're Looking For You will be a strong communicator with excellent written and spoken English, capable of building effective relationships with users at all levels. You will enjoy problem-solving, delivering outstanding service, and driving continuous improvement within a warehouse and logistics environment. Requirements include: Experience working with Warehouse Management Systems (WMS) and/or ERP systems. Understanding of warehouse operations and distribution environments. Experience delivering high-quality customer or user support. SQL reporting and query-writing skills. Nice to Have Experience with iReports. Configuration and support of RDT (Radio Data Terminal) devices. ODBC reporting within Microsoft Excel. Oracle APEX knowledge. Experience with RedPrairie/Blue Yonder Dispatcher WMS. PowerShell or other scripting languages. PL/SQL experience. Knowledge of warehouse automation systems. Why You'll Love Working Here Competitive salary and benefits package. Opportunities for professional development and career progression. A collaborative and supportive working environment. The chance to play a key role in supporting and improving business-critical warehouse systems. Apply now or get in touch for more information. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

About IRIS IRIS Software Group is one of the UK's largest privately held software companies, trusted by 100,000+ businesses, schools and accountancy firms to keep their operations running. Our software pays 1 in 6 UK employees, supports over 12,000 schools, and is relied on by 91 of the top 100 UK accountancy firms. We're a Great Place to Work certified employer, recognised for our commitment to well-being, inclusion and development - and we're growing fast. At IRIS, we build software that helps organisations work smarter, save time, stay compliant, and achieve more. Our customers rely on our products every day, and our Customer Success and Renewals teams play a key role in helping them get value, stay engaged, and continue their partnership with us. We're now looking for a Performance Lead - Customer Success & Renewals to help our teams continue moving from a more reactive, ticket-based way of working to a more proactive, outcome-led and commercially confident approach. This is a hands-on coaching and enablement role. You won't be line managing the team. Instead, you'll be visible with our Customer Success Managers and Renewals Specialists, helping people understand what good looks like, improve customer conversations, build confidence, and turn the right behaviours into everyday habits. You'll work closely with managers, leaders, and Learning & Development to help make performance improvement practical, clear, and consistent. Why This Role Matters Great Customer Success is about more than answering queries or closing tickets. It is about understanding what the customer is trying to achieve, helping them get value from our products, spotting risk early, building strong relationships, and supporting retention and renewal. That shift takes coaching, consistency, and reinforcement. That's where you come in. You'll help our teams build the confidence, skills, and commercial awareness needed to have better customer conversations and drive better outcomes. You'll help people understand: what good customer ownership looks like how to move from reactive support to proactive value-led conversations how to spot customer risk and act early how to talk confidently about adoption, value, retention and renewal how to use performance feedback in a constructive way how to build stronger habits around activity, follow-up and customer outcomes Simply put, you'll help make the change happen on the office floor. About the Team You'll Join You'll work across our Customer Success and Renewals teams, supporting colleagues who are focused on helping customers stay engaged, get value from IRIS products, and continue their partnership with us. You'll partner closely with: Customer Success Managers Renewals Specialists Frontline Managers Customer Success Leaders Renewals Leaders Learning & Development Senior Customer Success stakeholders This role is about being close to the team, understanding what is happening day to day, and helping managers and colleagues turn performance goals into practical action. What You'll Be Doing No two weeks will look exactly the same. One day you might be sitting with a Customer Success Manager to review how they approached a customer conversation. The next, you might be helping a Renewals Specialist build confidence around a commercial discussion, supporting a new starter with their ramp plan, or working with a manager to reinforce consistent expectations across their team. You might listen to calls, review CRM activity, look at performance trends, share best practice, or coach someone through how to handle a difficult customer situation. Your focus will include: Coaching Customer Success and Renewals colleagues You'll provide practical, supportive coaching to help people improve their performance, confidence and customer conversations. You'll help colleagues understand what good looks like, where they can improve, and what actions they can take straight away. This could include coaching around customer ownership, renewal conversations, adoption, value, risk, follow-up, objection handling, call quality, activity levels or customer engagement. Helping the team move from ticket-led to outcome-led You'll help reinforce the shift from simply responding to customer requests to taking ownership of customer outcomes. That means encouraging people to think beyond the immediate query and ask: What is the customer trying to achieve? Are they getting value from the product? Is there a risk we need to act on? What action should we take next? How do we support retention and renewal? You'll help make this mindset clear, practical and consistent across the team. Supporting managers You won't be there to replace managers, but you will help them land the message. You'll work with frontline managers to reinforce expectations, share themes, support coaching conversations, and help build consistency across teams. You may support managers with performance check-ins, new starter progress, quality reviews, or practical coaching plans for colleagues who need extra help. Supporting new starters You'll help new colleagues ramp up successfully by giving them practical support, guidance and feedback. You'll work with managers and L&D to understand where new starters are progressing well and where they may need more help. You'll also feed back any common themes that could improve onboarding, training or early-stage support. Using data and insight to guide action You don't need to be a data analyst, but you do need to be comfortable using performance information to spot patterns and focus your coaching. This could include CRM activity, call quality, customer feedback, renewal progress, customer health, activity levels, target progress, new starter ramp, or manager feedback. The key is being able to turn insight into simple, practical action. Sharing best practice You'll help create consistency by spotting what is working well and sharing it across teams. That might mean helping build coaching guides, call examples, conversation prompts, playbooks, checklists, or simple best-practice resources that help people do the job better. What We're Looking For We're less interested in job titles and more interested in relevant experience. You may currently be, or have previously been, a: Customer Success Manager Senior Customer Success Manager Renewals Manager Senior Renewals Specialist Account Manager Senior Account Manager Customer Success Team Leader Renewals Team Leader Customer Success Coach Customer Success Enablement Specialist Sales Enablement Specialist Commercial Enablement Specialist Customer Experience Coach Performance Coach This could be a great move if you have previously managed a Customer Success, Renewals or Account Management team and now want to step away from direct line management while still helping people improve. It could also suit a strong Senior CSM, Renewals Specialist or Account Manager who is known for doing the job well and now wants to pass on their experience to others. Essential Experience Experience in Customer Success, Renewals, Account Management, SaaS, subscription services, or another customer-facing commercial environment. A good understanding of what makes customer-facing teams successful. Confidence coaching others and helping people improve through practical feedback. Experience supporting customer conversations linked to value, adoption, retention, renewal, risk or commercial outcomes. The ability to help teams move from reactive customer handling to proactive, outcome-led customer conversations. Comfort using performance information, CRM activity, call reviews, customer feedback or manager insight to spot where support is needed. Strong communication skills and the confidence to give clear, constructive feedback. The ability to build trust quickly with frontline colleagues and managers. A practical, hands-on approach and the confidence to be visible with the team. The ability to reinforce expectations in a positive, consistent and supportive way. A genuine interest in helping people improve and succeed. Desirable Experience It would be useful, but not essential, if you also have: Experience in a software or SaaS business. Experience supporting Customer Success or Renewals teams. Experience using Salesforce or another CRM system. Experience in coaching, enablement, training or performance improvement. Experience supporting new starter onboarding or ramp-up. Experience reviewing calls, customer conversations, activity data or quality measures. Experience helping teams become more commercially confident. You'll Thrive In This Role If You Enjoy being close to the team and making things happen day to day. Like coaching people in real situations, not just in formal training sessions. Can explain things clearly and simply. Know how to challenge people positively while keeping trust. Are confident speaking to both frontline colleagues and managers. . click apply for full job details

Our client is recruiting Equities Client Integration Analysts (EMEA), to join a high-performing Global Banking & Markets team, within a Tier 1 global financial services company. This is an exciting opportunity to join a fast-paced front-to-back operations environment supporting the onboarding of institutional clients across global markets. The successful candidate will work closely with business, operations, technology and clients to ensure new client relationships are successfully established while delivering an exceptional client experience. This role offers excellent exposure across the trade lifecycle and provides the opportunity to work with multiple stakeholders within a leading investment banking environment. Role: Equities Client Integration Analyst EMEA - Global Banking & Markets Division Day rate: £195 - 250 per day (inside IR35) Pay framework: Umbrella Company Start date: ASAP Contract duration: December 2026 (with potential extension) Location: London onsite full time Monday to Friday 08:30 - 18:30hrs Key Responsibilities Working in partnership with other operations teams and Equities business to ensure that new clients are on-boarded accurately, and in a timely manner to achieve a good client experience. Setting up systems to support pre-trade and to allow Straight-Through Processing (STP) flow once the client starts trading Develop management skills across a broad range of topics. Coordinate the onboarding configuration of new clients trading Equity products, cash, synthetics, and listed options, and additionally enabling existing clients with new products and markets within Equities. Work with clients to obtain their post execution preferences and work to understand their requirements in entirety. Liaise with multiple teams globally across operations, technology and business, and build a good understanding of front to back trade lifecycle for Equities. Proactively ensure any newly on-boarded clients have no issues after the trading commences. Monitoring client's trade activities to ensure no issues. Support with new business and clients. Essential experience Previous experience of equities (cash or synthetic) products in a middle office, onboarding or client service-related environment Understanding the equities prime and franchise business. Experience in applying strong technical skills in order to find innovative and creative solutions to problems within a continuously changing environment Don't delay, apply today!

We are partnering with a premier, global financial services institution in their search for an AML Compliance & Transformation SME. This is a 9-month temporary role based in Canary Wharf, London, offering hybrid working and a day rate between £400 to £420 per day via Umbrella for the right candidate. The Role Sitting within the Investor Anti-Money Laundering team, you will oversee all aspects of Anti-Financial Crime processes and associated controls for direct and outsourced activities. Acting as a Subject Matter Expert (SME), you will play a critical role in managing complex AML cases, advising offshore locations, and driving key change initiatives as part of a wider anti-financial crime transformation program. Key Responsibilities: Oversight & Due Diligence: Manage AML processes for new and existing investors, including complex KYC checks, transaction monitoring, screening, and oversight of outsourced functions. Transformation & Change: Support the development and implementation of UKTA's anti-financial crime framework, leading large-scale client projects and financial crime change initiatives. Subject Matter Advisory: Act as an SME for local and offshore teams (Ireland/India), providing guidance on complex corporate structures including trusts, charities, pensions, and private companies (UBO identification). Escalations & Investigations: Lead, manage, and investigate complex AML and Fraud cases or complaints, using strong judgement to drive effective resolutions. Audit & Governance: Ensure processes meet stringent audit, risk, and compliance standards aligned with regulatory updates, covering AML Manager responsibilities when required. Stakeholder Engagement: Build strong working relationships across Transfer Agency, Compliance, and Relationship Management, representing the team in meetings with senior internal and external stakeholders. This role could be right for you if you have: Qualifications: Professionally recognised industry qualification(s) such as ICA, CAMS, or IOC. Experience: Proven track record in a senior AML Compliance or AML Operations role within financial services, fund administration, or transfer agency environments. Technical Knowledge: Deep understanding of UK Money Laundering Regulations, financial crime legislation, and best practice guidance. Complex Structure Expertise: Strong background analysing complex corporate structures, trusts, charities, and identifying ultimate beneficial owners (UBOs). Project & Leadership Skills: Experience participating in or leading large-scale AML/financial crime projects, process enhancements, or transformation programs. Soft Skills: Outstanding communication, problem-solving, and stakeholder management skills with the confidence to work independently under pressure. Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003

Help turn pricing strategy into accurate, controlled action. As Pricing Operations Coordinator, you'll play a key role in ensuring approved pricing decisions are implemented efficiently, consistently and correctly across our systems. You'll work closely with Pricing Strategy and Optimisation analysts and commercial stakeholders, helping protect data integrity while improving the way pricing activity is delivered. Your mission Your mission is to ensure approved pricing changes are executed accurately, on time and in line with agreed controls. You'll own the implementation of pricing requests, enabling our analysts to focus on strategy while you help maintain strong and reliable data. What you'll be doing Execute approved pricing changes across relevant systems Complete bulk uploads and other recurring pricing activities using standard procedures and approved templates Validate pricing requests before execution, ensuring instructions are complete, accurate and compliant Maintain a clear and auditable record of requests, approvals, execution and validation Carry out post-implementation quality checks to confirm changes have been applied correctly Monitor work queues and prioritise requests Identify failed uploads, anomalies, SLA breaches and recurring issues through exception reporting Support new pricing capabilities, system changes, automation and process improvements Work with Pricing Strategy and Optimisation analysts to simplify, standardise, batch or automate recurring activities Who we're looking for You'll thrive in this role if you enjoy structured, detail-focused work, take pride in getting things right first time and are comfortable managing high-volume activity without compromising quality. We're looking for someone who brings: Strong attention to detail and a clear commitment to accuracy, quality and data integrity Confidence working with repetitive or high-volume tasks while maintaining consistent standards Experience following structured processes, standard operating procedures, approval controls and service level expectations Strong Excel skills, including working with structured data, templates and bulk-upload files The ability to identify exceptions, investigate issues and escalate clearly without making unsupported assumptions Good organisational and prioritisation skills, with the ability to manage deadlines and competing requests Clear written and verbal communication skills A proactive, collaborative approach and a continuous-improvement mindset How you'll make an impact Deliver pricing requests accurately and within agreed turnaround times Maintain strong first-time-right performance and quality assurance standards Keep work-in-progress and backlogs within agreed thresholds Identify and resolve pricing exceptions quickly and effectively Produce clear management information on throughput, accuracy, productivity and SLA performance Improve operational controls, consistency and scalability Help reduce manual effort by identifying opportunities for standardisation and automation Build trusted working relationships across Pricing Strategy and Optimisation, Commercial, Technology and Data teams About Awaze Our mission is clear - to create amazing holidays with Europe's widest choice of holiday homes. With more than 110,000 properties across Europe, we are the largest managed vacation rentals business in the region. Our ambition is not only to be the biggest, but the best provider of holiday homes in Europe. As travel continues to evolve, we are focused on what comes next. We will keep strengthening our relationships with guests and homeowners, continuously improving the way we work, and delivering strong performance. By making things simpler and smarter, we are building a business that is ready for what's next - powered by proud, passionate and inclusive people. Worth knowing This is a full-time position (35 hours per week) offered on a 6-month fixed-term contract, with the possibility of an extension. This role is intended to be based in Lowestoft, however we are open to applications from candidates in Manchester. What's next? If this sounds like the right next step for you, hit "Apply" and follow the instructions to submit your application. We tailor our recruitment process to each role to give both you and our hiring teams the best possible chance to assess whether this could be the start of a successful collaboration. You'll hear from us shortly after we've reviewed your application. We're committed to running an inclusive and accessible recruitment process. All applicants will receive equal consideration for employment, and if you have any specific requirements or adjustments needed for the interview, just let us know when you accept your invitation - we're happy to accommodate.