Reference Laboratory Manager Job Summary Working as part of the senior team in one of NHSBT's seven Red Cell Immunohaematology labs, you will lead on response to the changing requirements of customer hospitals through the provision of state-of-the-art, cost-effective, and clinically appropriate diagnostics. You will look to continuously improve processes and performance both locally and nationally. Our labs work with a wide and varied patient mix, including the investigation of rare antibody specificities. In addition to learning advanced serological techniques including genotyping and flow cytometry, you will work on rare and unique cases. You will also consult with the International Blood Group Reference Laboratory (IBGRL) on our most complex cases. This is pioneering work, where you will publicise and present your findings at national meetings and or events. This is an opportunity to advance your management skills and deepen your expertise by providing complex diagnostic and blood donation selection activities with the support of expert teams and advanced technology. Main duties of the job The primary role is to deliver, under the direction of the RCI Laboratory Head and RCI service operations Lead a service that meets the needs of NHS customers within a region served by an RCI Laboratory. Your responsibilities will include: Following the leadership of the RCI Operations Lead and the process improvement Manager instil a culture of lean working and putting the customer first at every level in the laboratory. Managing RCI operations for a specific location to include delivery of services and management of RCI Laboratory staff in accordance with RCI & NHSBT protocols. Be responsible for ensuring that Quality incidents are reported, monitored and determined to root cause in line with NHSBT procedures. Assisting the Laboratory head in ensuring that the Laboratory operates on a financially sustainable basis. Maintaining advanced scientific and clinical competencies in transfusion related diagnostics. Acting as the first line reference for staff on scientific and technical issues. Developing a motivated, competent, and empowered workforce. Deputising for the Head of Laboratory as required and leading on staff training and HR requirements. You will be required to provide cover during operational emergencies. About You Experience and Knowledge In depth understanding of relevant policies, standards and guidelines affecting laboratory practice e.g. Good Manufacturing Practice, Good Laboratory Practice, Clinical Pathology Accreditation UKBTS and BCSH and other relevant or statutory guidelines. In depth knowledge of Transfusion Science and all aspects of Red Cell Immunohaematology and associated technical skills. Experience of selection, training, development, and motivation of staff and working with a range of HR policies & procedures. An experienced manager with experience of working within NHS or UK public health environment. Experience of validation of equipment and processes, research, and development. Experience of target setting and performance review. Experience of working with Information Technology using Microsoft Office packages (Word, Excel and PowerPoint). Qualifications and Training Health and Care Professional Council (HCPC) registered Biomedical Scientist (which must be maintained). MSc in Transfusion/Transplantation Science or relevant science subject, or equivalent specialist knowledge (e.g. FIBMS, BBTS/BSHI qualification). Basic Management qualification or attendance at short courses. Demonstrates commitment to own continued professional development (CPD). About Us It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you'll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need. Our three core values are what set us apart. They guide and inspire everything we do. By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work - and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever. You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community. What we offer: Flexible working options - we promote flexible working where the role allows. We're happy to discuss what flexibility might look like for you. Generous annual leave - 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years' service and to 33 days after 10 years. Inclusive pension scheme - the NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns). Further details and outline of benefits can be found at: Supportive learning culture - we've fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It's open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role. Health and wellbeing support - we offer confidential services including occupational health, employee assistance programme, and wellbeing resources. Our support is available to all colleagues and we endeavour to provide tailored workplace adjustments where possible. As a Disability Confident Employer, we welcome applications from disabled candidates. We will talk with you to explore any adjustments that may help you during the recruitment process. You can find more information about accessibility, our culture, and how we support applicants on the NHSBT Careers website: Read about our application process Learn more about our culture at NHSBT To learn more, please see the job description and person specification. These can be accessed via the link below, or by clicking 'Apply' if you are viewing this advert on another site. Next steps This vacancy will close at 23:59 on Sunday 9th August 2026. Interviews are anticipated to be held the week commencing 24 August 2026 - subject to confirmation. For informal enquiries please contact - Name: Ian Skidmore Job Title: RCI Operations Manager Contact Details:
Aug 05, 2026
Full time
Reference Laboratory Manager Job Summary Working as part of the senior team in one of NHSBT's seven Red Cell Immunohaematology labs, you will lead on response to the changing requirements of customer hospitals through the provision of state-of-the-art, cost-effective, and clinically appropriate diagnostics. You will look to continuously improve processes and performance both locally and nationally. Our labs work with a wide and varied patient mix, including the investigation of rare antibody specificities. In addition to learning advanced serological techniques including genotyping and flow cytometry, you will work on rare and unique cases. You will also consult with the International Blood Group Reference Laboratory (IBGRL) on our most complex cases. This is pioneering work, where you will publicise and present your findings at national meetings and or events. This is an opportunity to advance your management skills and deepen your expertise by providing complex diagnostic and blood donation selection activities with the support of expert teams and advanced technology. Main duties of the job The primary role is to deliver, under the direction of the RCI Laboratory Head and RCI service operations Lead a service that meets the needs of NHS customers within a region served by an RCI Laboratory. Your responsibilities will include: Following the leadership of the RCI Operations Lead and the process improvement Manager instil a culture of lean working and putting the customer first at every level in the laboratory. Managing RCI operations for a specific location to include delivery of services and management of RCI Laboratory staff in accordance with RCI & NHSBT protocols. Be responsible for ensuring that Quality incidents are reported, monitored and determined to root cause in line with NHSBT procedures. Assisting the Laboratory head in ensuring that the Laboratory operates on a financially sustainable basis. Maintaining advanced scientific and clinical competencies in transfusion related diagnostics. Acting as the first line reference for staff on scientific and technical issues. Developing a motivated, competent, and empowered workforce. Deputising for the Head of Laboratory as required and leading on staff training and HR requirements. You will be required to provide cover during operational emergencies. About You Experience and Knowledge In depth understanding of relevant policies, standards and guidelines affecting laboratory practice e.g. Good Manufacturing Practice, Good Laboratory Practice, Clinical Pathology Accreditation UKBTS and BCSH and other relevant or statutory guidelines. In depth knowledge of Transfusion Science and all aspects of Red Cell Immunohaematology and associated technical skills. Experience of selection, training, development, and motivation of staff and working with a range of HR policies & procedures. An experienced manager with experience of working within NHS or UK public health environment. Experience of validation of equipment and processes, research, and development. Experience of target setting and performance review. Experience of working with Information Technology using Microsoft Office packages (Word, Excel and PowerPoint). Qualifications and Training Health and Care Professional Council (HCPC) registered Biomedical Scientist (which must be maintained). MSc in Transfusion/Transplantation Science or relevant science subject, or equivalent specialist knowledge (e.g. FIBMS, BBTS/BSHI qualification). Basic Management qualification or attendance at short courses. Demonstrates commitment to own continued professional development (CPD). About Us It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you'll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need. Our three core values are what set us apart. They guide and inspire everything we do. By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work - and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever. You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community. What we offer: Flexible working options - we promote flexible working where the role allows. We're happy to discuss what flexibility might look like for you. Generous annual leave - 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years' service and to 33 days after 10 years. Inclusive pension scheme - the NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns). Further details and outline of benefits can be found at: Supportive learning culture - we've fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It's open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role. Health and wellbeing support - we offer confidential services including occupational health, employee assistance programme, and wellbeing resources. Our support is available to all colleagues and we endeavour to provide tailored workplace adjustments where possible. As a Disability Confident Employer, we welcome applications from disabled candidates. We will talk with you to explore any adjustments that may help you during the recruitment process. You can find more information about accessibility, our culture, and how we support applicants on the NHSBT Careers website: Read about our application process Learn more about our culture at NHSBT To learn more, please see the job description and person specification. These can be accessed via the link below, or by clicking 'Apply' if you are viewing this advert on another site. Next steps This vacancy will close at 23:59 on Sunday 9th August 2026. Interviews are anticipated to be held the week commencing 24 August 2026 - subject to confirmation. For informal enquiries please contact - Name: Ian Skidmore Job Title: RCI Operations Manager Contact Details:
Ever imagined being a Head Chef and still having a social life? Experience the blend of being a Head Chef while maintaining a vibrant life outside of work. This role offers a refreshing change from the typical culinary demands- no evenings, a five-day work week and keeping the stress levels low. You will be leading an established kitchen team at Barnet Lane Clinic in Borehamwood overseeing the preparation oflarge-scale meals for the staff and service users. Your role extends beyond the kitchen, as you provide guidance and training to support your team. There are regular activities, events and special occasions throughout the year which you'll also cater for - world food day, Christmas, Easter, family day etc. In other words, plenty of chance to be creative and do something different. It's a calm and pleasurable working environment, where you'll be able to manage your workload and enjoy creating delicious meals. There's a great social aspect to this role where you can interact with people outside the kitchen regularly. You and your catering team will run the kitchen to hotel/restaurant standards, ensuring a smooth operation with a clean kitchen, tasty menu and happy 'customers'. You'll be working in a specialist Complex Care and Recovery Service (CCRS), supporting adults with complex needs who benefit from a more tailored, long-term recovery approach beyond standard care settings. Just imagine great job satisfaction, home in time for dinner every night and two days off a week. Now that's a recipe for a balanced work-life combo. This is a Full Time position of 37.5 hours a week. Monday to Friday (flexible times around meal times to be negotiated with applicant) As a Head Chef you will be: Coordinating the day-to-day management of the catering team to run an efficient food production service. Ensuring that the catering service meets the nutritional and dietary needs of the service users. Ensuring the catering service provides meals to staff and company visitors in accordance with the Company policies and procedures. Taking the lead in the production of a menu plan, providing a varied diet within budgetary restraints. Ensuring that any maintenance and servicing of catering equipment or the environment is reported to Facilities Manager/maintenance. Seek feedback, develop and standardise seasonal menu items to ensure nutritious and high-quality food is produced. Responding to any reported complaints or incidents, assisting with investigation and referring any unresolved complaints Responsible for stock management and equipment in the production areas, reporting issues or concerns. Managing efficient staff rotas, plan agency and overtime cover and ensure absences are covered within agreed budgets. Assisting in the completion of monthly audits of the catering provision to ensure standards are maintained. To be successful in this role, you will have: GCSE or equivalent English Catering Diploma (City & Guilds/BTEC) and Health & Safety and Food Hygiene Certificates City & Guilds 706/1 and 2 (or equivalent) Basic Food Preparation Cooking Basic Food Hygiene (essential) Intermediate Food hygiene (desirable) Previous experience in a similar environment Management/Supervisory Qualification Previous experience in delivering a service on mass Menu Planning, costing, ordering, stock control and budget experience Where you will be working Location: Barnet Lane, Elstree, Borehamwood, Hertfordshire, WD6 3QU Barnet Lane's Complex Care and Recovery Service (CCRS) is a highly specialised, bespoke inpatient adult service designed to support individuals whose needs exceed the scope of traditional inpatient service models. The service specialises in treating patients who have experienced multiple or prolonged admissions, stalled discharge pathways, or who have been unable to progress within conventional care environments. What You'll Get At Elysium Healthcare, we believe in taking care of the people who care for others, you'll enjoy a comprehensive benefits package designed to support your wellbeing, growth, and future: Annual base salary of £33,000 The equivalent of 33 days annual leave (including bank holidays) - plus your birthday off and the option to buy additional annual leave, in our annual selection window. Career development and training to help you achieve your professional goals Access to our Rewards & Benefits platform Ely-Vate; Your one-stop destination for everyday savings, exclusive benefits, and wellbeing hub! Wellbeing support and activities to help you maintain a healthy work-life balance Access to Blue Light Card, which provides a range of exclusive offers and discounts Life Assurance, for added peace of mind Stream - instant access to earned wages when you need it, plus access to save, directly from your wages, alongside financial wellbeing support. 24/7 GP service and second medical opinion, to ensure you are the best you can be Enhanced Maternity Package, so you can truly enjoy this special time Pension contribution, to help secure your future Free meals and free parking About your next employer: Elysium Health care has over 8,000 employees and a unique approach to the delivery of care. With a network of over 80 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move. Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally. Elysium Healthcare follows safer recruitment of staff for all appointments and is a Disability Confident employer, committed to inclusive and accessible recruitment. It is a requirement that all staff understand it is each person's individual responsibility to promote and safeguard the welfare of service users. All candidates will be subject to a DBS disclosure JBRP1_UKTJ
Aug 05, 2026
Full time
Ever imagined being a Head Chef and still having a social life? Experience the blend of being a Head Chef while maintaining a vibrant life outside of work. This role offers a refreshing change from the typical culinary demands- no evenings, a five-day work week and keeping the stress levels low. You will be leading an established kitchen team at Barnet Lane Clinic in Borehamwood overseeing the preparation oflarge-scale meals for the staff and service users. Your role extends beyond the kitchen, as you provide guidance and training to support your team. There are regular activities, events and special occasions throughout the year which you'll also cater for - world food day, Christmas, Easter, family day etc. In other words, plenty of chance to be creative and do something different. It's a calm and pleasurable working environment, where you'll be able to manage your workload and enjoy creating delicious meals. There's a great social aspect to this role where you can interact with people outside the kitchen regularly. You and your catering team will run the kitchen to hotel/restaurant standards, ensuring a smooth operation with a clean kitchen, tasty menu and happy 'customers'. You'll be working in a specialist Complex Care and Recovery Service (CCRS), supporting adults with complex needs who benefit from a more tailored, long-term recovery approach beyond standard care settings. Just imagine great job satisfaction, home in time for dinner every night and two days off a week. Now that's a recipe for a balanced work-life combo. This is a Full Time position of 37.5 hours a week. Monday to Friday (flexible times around meal times to be negotiated with applicant) As a Head Chef you will be: Coordinating the day-to-day management of the catering team to run an efficient food production service. Ensuring that the catering service meets the nutritional and dietary needs of the service users. Ensuring the catering service provides meals to staff and company visitors in accordance with the Company policies and procedures. Taking the lead in the production of a menu plan, providing a varied diet within budgetary restraints. Ensuring that any maintenance and servicing of catering equipment or the environment is reported to Facilities Manager/maintenance. Seek feedback, develop and standardise seasonal menu items to ensure nutritious and high-quality food is produced. Responding to any reported complaints or incidents, assisting with investigation and referring any unresolved complaints Responsible for stock management and equipment in the production areas, reporting issues or concerns. Managing efficient staff rotas, plan agency and overtime cover and ensure absences are covered within agreed budgets. Assisting in the completion of monthly audits of the catering provision to ensure standards are maintained. To be successful in this role, you will have: GCSE or equivalent English Catering Diploma (City & Guilds/BTEC) and Health & Safety and Food Hygiene Certificates City & Guilds 706/1 and 2 (or equivalent) Basic Food Preparation Cooking Basic Food Hygiene (essential) Intermediate Food hygiene (desirable) Previous experience in a similar environment Management/Supervisory Qualification Previous experience in delivering a service on mass Menu Planning, costing, ordering, stock control and budget experience Where you will be working Location: Barnet Lane, Elstree, Borehamwood, Hertfordshire, WD6 3QU Barnet Lane's Complex Care and Recovery Service (CCRS) is a highly specialised, bespoke inpatient adult service designed to support individuals whose needs exceed the scope of traditional inpatient service models. The service specialises in treating patients who have experienced multiple or prolonged admissions, stalled discharge pathways, or who have been unable to progress within conventional care environments. What You'll Get At Elysium Healthcare, we believe in taking care of the people who care for others, you'll enjoy a comprehensive benefits package designed to support your wellbeing, growth, and future: Annual base salary of £33,000 The equivalent of 33 days annual leave (including bank holidays) - plus your birthday off and the option to buy additional annual leave, in our annual selection window. Career development and training to help you achieve your professional goals Access to our Rewards & Benefits platform Ely-Vate; Your one-stop destination for everyday savings, exclusive benefits, and wellbeing hub! Wellbeing support and activities to help you maintain a healthy work-life balance Access to Blue Light Card, which provides a range of exclusive offers and discounts Life Assurance, for added peace of mind Stream - instant access to earned wages when you need it, plus access to save, directly from your wages, alongside financial wellbeing support. 24/7 GP service and second medical opinion, to ensure you are the best you can be Enhanced Maternity Package, so you can truly enjoy this special time Pension contribution, to help secure your future Free meals and free parking About your next employer: Elysium Health care has over 8,000 employees and a unique approach to the delivery of care. With a network of over 80 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move. Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally. Elysium Healthcare follows safer recruitment of staff for all appointments and is a Disability Confident employer, committed to inclusive and accessible recruitment. It is a requirement that all staff understand it is each person's individual responsibility to promote and safeguard the welfare of service users. All candidates will be subject to a DBS disclosure JBRP1_UKTJ
A leading Facilities Management provider is seeking an Interim Operations Manager to oversee the delivery of integrated Hard and Soft FM services across a multi-site portfolio. This is an excellent opportunity to drive operational performance, lead service improvements and work closely with clients and stakeholders to deliver exceptional FM services. The Role As the Interim Operations Manager , you'll: Lead the delivery of integrated Hard and Soft FM services across multiple sites. Monitor and improve KPI, SLA and service performance, identifying trends and implementing improvements. Manage operational risks through proactive planning, escalation and mitigation. Coordinate planned, reactive and lifecycle maintenance activities across the portfolio. Ensure CAFM systems accurately support service delivery, reporting and performance management. Manage subcontractors and supply chain partners, ensuring contractual and statutory compliance. Support the delivery of technical compliance, fabric and grounds maintenance programmes. Lead incident response, business continuity and service recovery activities where required. Build strong relationships with clients, operational teams and key stakeholders. Drive continuous improvement by implementing new processes, operational controls and best practice. Provide operational leadership and support to the wider account management team when required. You To be successful in the role of Interim Operations Manager , you'll bring: Proven experience managing Total Facilities Management (TFM) contracts. Experience overseeing Hard FM services across multi-site portfolios. A strong track record of managing KPIs, SLAs and operational performance. Experience using CAFM systems and performance management tools. Strong commercial awareness, including budget management and contract performance. Excellent stakeholder management and communication skills. A full UK driving licence. Desirable: Experience working within a PFI environment. What's in it for you? This is an exciting interim opportunity to join a leading FM organisation and make an immediate impact across a complex multi-site portfolio. £300-£350 per day (Umbrella). Monday-Friday, 8:00am-5:00pm . Based in the West Midlands with regional travel as required. Opportunity to lead operational improvements across a high-profile FM contract. Collaborative working environment with an experienced leadership team. Apply Now! To apply for the position of Interim Operations Manager , click Apply Now and send your CV to Megan Gale . Interviews are taking place now, so don't miss this opportunity to join a leading Facilities Management organisation.
Aug 05, 2026
Contractor
A leading Facilities Management provider is seeking an Interim Operations Manager to oversee the delivery of integrated Hard and Soft FM services across a multi-site portfolio. This is an excellent opportunity to drive operational performance, lead service improvements and work closely with clients and stakeholders to deliver exceptional FM services. The Role As the Interim Operations Manager , you'll: Lead the delivery of integrated Hard and Soft FM services across multiple sites. Monitor and improve KPI, SLA and service performance, identifying trends and implementing improvements. Manage operational risks through proactive planning, escalation and mitigation. Coordinate planned, reactive and lifecycle maintenance activities across the portfolio. Ensure CAFM systems accurately support service delivery, reporting and performance management. Manage subcontractors and supply chain partners, ensuring contractual and statutory compliance. Support the delivery of technical compliance, fabric and grounds maintenance programmes. Lead incident response, business continuity and service recovery activities where required. Build strong relationships with clients, operational teams and key stakeholders. Drive continuous improvement by implementing new processes, operational controls and best practice. Provide operational leadership and support to the wider account management team when required. You To be successful in the role of Interim Operations Manager , you'll bring: Proven experience managing Total Facilities Management (TFM) contracts. Experience overseeing Hard FM services across multi-site portfolios. A strong track record of managing KPIs, SLAs and operational performance. Experience using CAFM systems and performance management tools. Strong commercial awareness, including budget management and contract performance. Excellent stakeholder management and communication skills. A full UK driving licence. Desirable: Experience working within a PFI environment. What's in it for you? This is an exciting interim opportunity to join a leading FM organisation and make an immediate impact across a complex multi-site portfolio. £300-£350 per day (Umbrella). Monday-Friday, 8:00am-5:00pm . Based in the West Midlands with regional travel as required. Opportunity to lead operational improvements across a high-profile FM contract. Collaborative working environment with an experienced leadership team. Apply Now! To apply for the position of Interim Operations Manager , click Apply Now and send your CV to Megan Gale . Interviews are taking place now, so don't miss this opportunity to join a leading Facilities Management organisation.
hackajob is collaborating with Arbor Education to connect them with exceptional professionals for this role. Location: Remote Salary: £75,000 - £85,000 About us At Arbor, we're on a mission to transform the way schools work for the better. We believe in a future of work in schools where being challenged doesn't mean being burnt out and overworked. Where data guides progress without overwhelming staff. And where everyone working in a school is reminded why they got into education every day. Our MIS and school management tools are already making a difference in over 12,000 schools and trusts. Giving time and power back to staff, turning data into clear, actionable insights, and supporting happier working days. At the heart of our brand is a recognition that the challenges schools face today aren't just about efficiency, outputs and productivity - but about creating happier working lives for the people who drive education everyday: the staff. We want to make schools more joyful places to work, as well as learn. About the role We are looking for an experienced and diligent Senior DevSecOps Engineer to join our DevSecOps team and help us secure the resilience, integrity, and performance of the Arbor platform as it scales - including the AI-enabled systems and developer tooling now central to how we build and operate. The remit and focus of the role is to combine deep security engineering with a secure-by-design mindset, using metrics, automation, and threat modelling to drive measurable improvements. Working closely with architecture, platform, and engineering teams, you will continuously harden our infrastructure, our software supply chain, and the AI systems and agents increasingly embedded across our products and workflows. It's a broad and exciting role, so we're looking for someone up for a challenge - if you're a collaborative and security conscious candidate, this is the role for you. Core responsibilities Collaborate with stakeholders to pinpoint security enhancements across platform architecture and infrastructure, devising and executing strategic plans for implementation Work closely with the Platform team to embed robust security processes, controls, and tooling across all system components Threat model new and existing systems - including AI/LLM-enabled features and agentic workflows - and translate findings into prioritised, actionable work Strengthen our software supply chain: dependency and base-image hygiene, SBOM generation, artefact signing and provenance, and the pinning of third-party actions and packages Secure the use of AI across the SDLC, ensuring agentic coding tools, assistants, and MCP integrations operate within safe, well-scoped, and auditable boundaries Contribute to the evolution of deployment frameworks, emphasising security, deployment speed, and system stability Elevate platform security through strong secrets management and the safe handling of sensitive information Play an active role in incident response, resolution, and blameless post-mortems, facilitating continuous improvement Participate in knowledge-sharing initiatives, including tech-talks and team-based learning sessions Maintain meticulous, current documentation - playbooks, runbooks, and comprehensive systems documentation - to facilitate knowledge dissemination Requirements About you Extensive experience in cyber security and associated engineering practices Vulnerability management and remediation at scale Proven track record in DevOps / DevSecOps engineering within large-scale platforms Proficiency in distributed cloud systems, particularly Amazon Web Services Expertise in Infrastructure as Code (IaC) tooling such as Terraform and CloudFormation Experience with languages such as PHP, Bash, or Python Experience with Docker and containerisation, with a working understanding of container and runtime security Software supply-chain security: SBOMs, dependency scanning, and artefact signing / provenance (e.g. SLSA, Sigstore) Secrets management and detection (e.g. Vault, cloud-native secret stores, secret-scanning in CI) Security tooling across the SDLC: SAST, DAST, SCA, IaC scanning, and container scanning (e.g. Snyk, Trivy) Policy-as-code and guardrails (e.g. OPA / Conftest), with an identity-centric / zero-trust approach to access Familiarity with monitoring and detection tooling like DataDog, Prometheus, or similar platforms A proactive problem-solving attitude coupled with strong teamwork and communication skills Exceptional proficiency in written and spoken English to effectively articulate ideas and concepts AI security and safe AI usage Practical understanding of AI/LLM security risks and their mitigations - e.g. prompt injection, jailbreaks, insecure output handling, sensitive-data leakage, and excessive agency (aligned to the OWASP Top 10 for LLM Applications) Experience securing AI-assisted and agentic development tooling: scoping permissions, sandboxing, logging and audit, and preventing secret or data exfiltration through AI agents and MCP servers Familiarity with AI threat modelling and adversarial techniques (e.g. MITRE ATLAS) and with conducting or supporting AI-aware red teaming Awareness of AI governance and assurance frameworks (e.g. NIST AI RMF, ISO/IEC 42001) and how they intersect with data-protection obligations for a multi-tenant platform handling children's data Confident, responsible use of AI tooling to accelerate security work - triage, detection engineering, code review, and documentation - while understanding and accounting for its limitations Bonus skills Past experience with enterprise solutions running at scale Familiarity with kanban and agile development processes Familiarity with software best practices such as Refactoring, Clean Code, Domain-Driven Design, Test-Driven Development, etc. Experience with compliance frameworks relevant to EdTech (e.g. NIST CSF, ISO 27001, SOC 2, UK GDPR) Relevant certifications (e.g. AWS Security Specialty, OSCP, or AI security / governance credentials) Benefits What we offer The chance to work alongside a team of hard-working, passionate people in a role where you'll see the impact of your work everyday. We also offer: A dedicated wellbeing team who champion initiatives such as mindfulness, lunch n learns, manager training, mental health first aid training and much more! 32 days holiday (plus Bank Holidays). This is made up of 25 days annual leave plus 7 extra company wide days given over Easter, Summer & Christmas Life Assurance paid out at 3x annual salary Comprehensive wellness benefit provided by AIG Smart Health, which provides a 24/7 virtual GP service, Mental health support, Counselling, and personalised Health Checks Private Dental Insurance with Bupa Salary sacrifice Pension provided by Scottish Widows Enhanced maternity and adoption leave (20 weeks full pay) and paternity (6 weeks full pay) pay 5 free return to work maternity coaching sessions, helping you adapt to this new exciting time of life! Access to services such as Calm and Bippit (financial wellbeing coaching) All of our roles champion flexible working and we are happy to discuss what this means to you Social committees that plan team, office and company wide events to bring people together and celebrate success Dedicated professional development training budget (CPD courses, upskilling resources, professional memberships etc) Volunteer with a charity of your choice for a day each year Dog friendly offices! Interview process Phone screen 1st stage 2nd stage We are committed to a fair and comfortable recruitment process, so if you require any reasonable adjustments during your application or interview process, please reach out to a member of the team at . Our commitment is also backed by our partnership with Neurodiversity Consultancy, Lexxic who provide us with training, support and advice. Arbor Education is an equal opportunities organisation Our goal is for Arbor to be a workplace which represents, celebrates and supports people from all backgrounds, and which gives them the tools they need to thrive - whatever their ambitions may be so we support and promote diversity and equality, and actively encourage applications from people of all backgrounds. Refer a friend Know someone else who would be good for this role? You can refer a friend, family member or colleague, if they are offered a role with Arbor, we will say thank you with a voucher valued up to £200! Simply email: Please note: We are unable to provide visa sponsorship at this time.
Aug 05, 2026
Full time
hackajob is collaborating with Arbor Education to connect them with exceptional professionals for this role. Location: Remote Salary: £75,000 - £85,000 About us At Arbor, we're on a mission to transform the way schools work for the better. We believe in a future of work in schools where being challenged doesn't mean being burnt out and overworked. Where data guides progress without overwhelming staff. And where everyone working in a school is reminded why they got into education every day. Our MIS and school management tools are already making a difference in over 12,000 schools and trusts. Giving time and power back to staff, turning data into clear, actionable insights, and supporting happier working days. At the heart of our brand is a recognition that the challenges schools face today aren't just about efficiency, outputs and productivity - but about creating happier working lives for the people who drive education everyday: the staff. We want to make schools more joyful places to work, as well as learn. About the role We are looking for an experienced and diligent Senior DevSecOps Engineer to join our DevSecOps team and help us secure the resilience, integrity, and performance of the Arbor platform as it scales - including the AI-enabled systems and developer tooling now central to how we build and operate. The remit and focus of the role is to combine deep security engineering with a secure-by-design mindset, using metrics, automation, and threat modelling to drive measurable improvements. Working closely with architecture, platform, and engineering teams, you will continuously harden our infrastructure, our software supply chain, and the AI systems and agents increasingly embedded across our products and workflows. It's a broad and exciting role, so we're looking for someone up for a challenge - if you're a collaborative and security conscious candidate, this is the role for you. Core responsibilities Collaborate with stakeholders to pinpoint security enhancements across platform architecture and infrastructure, devising and executing strategic plans for implementation Work closely with the Platform team to embed robust security processes, controls, and tooling across all system components Threat model new and existing systems - including AI/LLM-enabled features and agentic workflows - and translate findings into prioritised, actionable work Strengthen our software supply chain: dependency and base-image hygiene, SBOM generation, artefact signing and provenance, and the pinning of third-party actions and packages Secure the use of AI across the SDLC, ensuring agentic coding tools, assistants, and MCP integrations operate within safe, well-scoped, and auditable boundaries Contribute to the evolution of deployment frameworks, emphasising security, deployment speed, and system stability Elevate platform security through strong secrets management and the safe handling of sensitive information Play an active role in incident response, resolution, and blameless post-mortems, facilitating continuous improvement Participate in knowledge-sharing initiatives, including tech-talks and team-based learning sessions Maintain meticulous, current documentation - playbooks, runbooks, and comprehensive systems documentation - to facilitate knowledge dissemination Requirements About you Extensive experience in cyber security and associated engineering practices Vulnerability management and remediation at scale Proven track record in DevOps / DevSecOps engineering within large-scale platforms Proficiency in distributed cloud systems, particularly Amazon Web Services Expertise in Infrastructure as Code (IaC) tooling such as Terraform and CloudFormation Experience with languages such as PHP, Bash, or Python Experience with Docker and containerisation, with a working understanding of container and runtime security Software supply-chain security: SBOMs, dependency scanning, and artefact signing / provenance (e.g. SLSA, Sigstore) Secrets management and detection (e.g. Vault, cloud-native secret stores, secret-scanning in CI) Security tooling across the SDLC: SAST, DAST, SCA, IaC scanning, and container scanning (e.g. Snyk, Trivy) Policy-as-code and guardrails (e.g. OPA / Conftest), with an identity-centric / zero-trust approach to access Familiarity with monitoring and detection tooling like DataDog, Prometheus, or similar platforms A proactive problem-solving attitude coupled with strong teamwork and communication skills Exceptional proficiency in written and spoken English to effectively articulate ideas and concepts AI security and safe AI usage Practical understanding of AI/LLM security risks and their mitigations - e.g. prompt injection, jailbreaks, insecure output handling, sensitive-data leakage, and excessive agency (aligned to the OWASP Top 10 for LLM Applications) Experience securing AI-assisted and agentic development tooling: scoping permissions, sandboxing, logging and audit, and preventing secret or data exfiltration through AI agents and MCP servers Familiarity with AI threat modelling and adversarial techniques (e.g. MITRE ATLAS) and with conducting or supporting AI-aware red teaming Awareness of AI governance and assurance frameworks (e.g. NIST AI RMF, ISO/IEC 42001) and how they intersect with data-protection obligations for a multi-tenant platform handling children's data Confident, responsible use of AI tooling to accelerate security work - triage, detection engineering, code review, and documentation - while understanding and accounting for its limitations Bonus skills Past experience with enterprise solutions running at scale Familiarity with kanban and agile development processes Familiarity with software best practices such as Refactoring, Clean Code, Domain-Driven Design, Test-Driven Development, etc. Experience with compliance frameworks relevant to EdTech (e.g. NIST CSF, ISO 27001, SOC 2, UK GDPR) Relevant certifications (e.g. AWS Security Specialty, OSCP, or AI security / governance credentials) Benefits What we offer The chance to work alongside a team of hard-working, passionate people in a role where you'll see the impact of your work everyday. We also offer: A dedicated wellbeing team who champion initiatives such as mindfulness, lunch n learns, manager training, mental health first aid training and much more! 32 days holiday (plus Bank Holidays). This is made up of 25 days annual leave plus 7 extra company wide days given over Easter, Summer & Christmas Life Assurance paid out at 3x annual salary Comprehensive wellness benefit provided by AIG Smart Health, which provides a 24/7 virtual GP service, Mental health support, Counselling, and personalised Health Checks Private Dental Insurance with Bupa Salary sacrifice Pension provided by Scottish Widows Enhanced maternity and adoption leave (20 weeks full pay) and paternity (6 weeks full pay) pay 5 free return to work maternity coaching sessions, helping you adapt to this new exciting time of life! Access to services such as Calm and Bippit (financial wellbeing coaching) All of our roles champion flexible working and we are happy to discuss what this means to you Social committees that plan team, office and company wide events to bring people together and celebrate success Dedicated professional development training budget (CPD courses, upskilling resources, professional memberships etc) Volunteer with a charity of your choice for a day each year Dog friendly offices! Interview process Phone screen 1st stage 2nd stage We are committed to a fair and comfortable recruitment process, so if you require any reasonable adjustments during your application or interview process, please reach out to a member of the team at . Our commitment is also backed by our partnership with Neurodiversity Consultancy, Lexxic who provide us with training, support and advice. Arbor Education is an equal opportunities organisation Our goal is for Arbor to be a workplace which represents, celebrates and supports people from all backgrounds, and which gives them the tools they need to thrive - whatever their ambitions may be so we support and promote diversity and equality, and actively encourage applications from people of all backgrounds. Refer a friend Know someone else who would be good for this role? You can refer a friend, family member or colleague, if they are offered a role with Arbor, we will say thank you with a voucher valued up to £200! Simply email: Please note: We are unable to provide visa sponsorship at this time.
hackajob is collaborating with Barclays to connect them with exceptional professionals for this role. Join us as a Jira and Confluence Enablement Engineer at Barclays where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unapparelled customer experiences. To be successful as a Jira and Confluence Enablement Engineer you should have experience with: Administrating Jira and Confluence data Troubleshooting Problem solving, incident response and handling Customer experience Other highly valued skills include: Groovy scripting Atlassian qualification Regulatory financial experience Awareness of AWS infrastructure, EC2 Chef, Deployment Tools, GitOps This role will be based out of our Knutsford campus. Purpose of the role To design, develop and improve software, utilising various engineering methodologies, that provides business, platform, and technology capabilities for our customers and colleagues. Accountabilities Development and delivery of high-quality software solutions by using industry aligned programming languages, frameworks, and tools. Ensuring that code is scalable, maintainable, and optimized for performance. Cross-functional collaboration with product managers, designers, and other engineers to define software requirements, devise solution strategies, and ensure seamless integration and alignment with business objectives. Collaboration with peers, participate in code reviews, and promote a culture of code quality and knowledge sharing. Stay informed of industry technology trends and innovations and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth. Adherence to secure coding practices to mitigate vulnerabilities, protect sensitive data, and ensure secure software solutions. Implementation of effective unit testing practices to ensure proper code design, readability, and reliability. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team's operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Aug 05, 2026
Full time
hackajob is collaborating with Barclays to connect them with exceptional professionals for this role. Join us as a Jira and Confluence Enablement Engineer at Barclays where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unapparelled customer experiences. To be successful as a Jira and Confluence Enablement Engineer you should have experience with: Administrating Jira and Confluence data Troubleshooting Problem solving, incident response and handling Customer experience Other highly valued skills include: Groovy scripting Atlassian qualification Regulatory financial experience Awareness of AWS infrastructure, EC2 Chef, Deployment Tools, GitOps This role will be based out of our Knutsford campus. Purpose of the role To design, develop and improve software, utilising various engineering methodologies, that provides business, platform, and technology capabilities for our customers and colleagues. Accountabilities Development and delivery of high-quality software solutions by using industry aligned programming languages, frameworks, and tools. Ensuring that code is scalable, maintainable, and optimized for performance. Cross-functional collaboration with product managers, designers, and other engineers to define software requirements, devise solution strategies, and ensure seamless integration and alignment with business objectives. Collaboration with peers, participate in code reviews, and promote a culture of code quality and knowledge sharing. Stay informed of industry technology trends and innovations and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth. Adherence to secure coding practices to mitigate vulnerabilities, protect sensitive data, and ensure secure software solutions. Implementation of effective unit testing practices to ensure proper code design, readability, and reliability. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team's operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Head of Compliance & Legal Counsel We are partnering with a highly regarded financial services firm to appoint an experienced Head of Compliance & Legal Counsel . This is a senior leadership position with responsibility for overseeing the firm's compliance, regulatory, financial crime, and legal functions while acting as a key advisor to executive management. The successful candidate will serve as the subject matter expert on UK regulatory requirements, ensuring the business maintains the highest standards of governance, conduct, and regulatory compliance. Key Responsibilities Compliance Leadership Act as the firm's subject matter expert for UK regulatory frameworks, including CASS, SYSC, and SMCR. Lead the annual review and enhancement of Compliance and AML policies, procedures, and frameworks, including the annua Market Abuse Risk Assessment. Design, oversee, and deliver Compliance and AML training programmes, including Market Abuse training. Provide compliance oversight and input into the drafting, review, and calibration of key regulatory and governance documentation. Maintain the firm's Conflicts of Interest Register and oversee complaints-handling procedures. Chair and oversee relevant internal governance committees, including market conduct and standards committees where required. Oversee trade surveillance, communications monitoring, and the calibration of surveillance systems. Maintain oversight of transaction reporting obligations and associated controls. Serve as the primary point of contact for UK regulators, including the Financial Conduct Authority (FCA). Review and assess surveillance alerts, acting as the final escalation point for investigations and regulatory assessments. Prepare and submit regulatory reports, including Suspicious Transaction and Order Reports (STORs) and Suspicious Activity Reports (SARs) where required. Oversee dealing error investigations and incident reporting processes. Lead on financial crime, anti-money laundering, sanctions, and broader regulatory compliance matters. Maintain and execute the Compliance Monitoring Programme in line with approved policies and procedures. Manage Personal Account Dealing processes and monitoring in accordance with applicable regulations and internal policies. Implement regulatory change initiatives and ensure the business adapts effectively to new FCA rules, guidance, consultation papers, and policy statements. Monitor client and employee activity for suspicious behaviour and elevate concerns appropriately. Ensure ongoing compliance with FCA requirements, including the timely submission of regulatory returns. Hold prescribed responsibilities under the Senior Managers & Certification Regime (SMCR) for SMF16 (Compliance Oversight) and SMF17 (Money Laundering Reporting Officer). Support strategic and operational compliance projects as required. Legal Counsel Responsibilities Provide timely, practical, and commercially focused legal advice across the organisation's products, services, and operations. Partner with senior management and internal stakeholders to support business strategy and decision-making. Review, interpret, and advise on legislative and regulatory developments impacting the business. Support contract reviews, corporate governance matters, and legal risk management initiatives. Ensure the business remains informed of relevant legal and regulatory changes and their implications. Candidate Profile We are seeking a senior compliance professional with: Significant experience within financial services compliance and regulatory oversight. Strong working knowledge of FCA regulations, market abuse frameworks, AML requirements, and financial crime controls. Previous experience operating under the SMCR regime, ideally holding or supporting SMF16 and/or SMF17 responsibilities. Proven ability to engage confidently with regulators and senior stakeholders. Excellent leadership, communication, and influencing skills. Legal qualifications or substantial in-house legal advisory experience would be highly advantageous. A proactive, pragmatic, and commercially minded approach to risk and governance. Additional Information This is a broad and evolving leadership role. The successful candidate will be expected to undertake additional responsibilities and projects in line with business requirements and regulatory developments.
Aug 05, 2026
Full time
Head of Compliance & Legal Counsel We are partnering with a highly regarded financial services firm to appoint an experienced Head of Compliance & Legal Counsel . This is a senior leadership position with responsibility for overseeing the firm's compliance, regulatory, financial crime, and legal functions while acting as a key advisor to executive management. The successful candidate will serve as the subject matter expert on UK regulatory requirements, ensuring the business maintains the highest standards of governance, conduct, and regulatory compliance. Key Responsibilities Compliance Leadership Act as the firm's subject matter expert for UK regulatory frameworks, including CASS, SYSC, and SMCR. Lead the annual review and enhancement of Compliance and AML policies, procedures, and frameworks, including the annua Market Abuse Risk Assessment. Design, oversee, and deliver Compliance and AML training programmes, including Market Abuse training. Provide compliance oversight and input into the drafting, review, and calibration of key regulatory and governance documentation. Maintain the firm's Conflicts of Interest Register and oversee complaints-handling procedures. Chair and oversee relevant internal governance committees, including market conduct and standards committees where required. Oversee trade surveillance, communications monitoring, and the calibration of surveillance systems. Maintain oversight of transaction reporting obligations and associated controls. Serve as the primary point of contact for UK regulators, including the Financial Conduct Authority (FCA). Review and assess surveillance alerts, acting as the final escalation point for investigations and regulatory assessments. Prepare and submit regulatory reports, including Suspicious Transaction and Order Reports (STORs) and Suspicious Activity Reports (SARs) where required. Oversee dealing error investigations and incident reporting processes. Lead on financial crime, anti-money laundering, sanctions, and broader regulatory compliance matters. Maintain and execute the Compliance Monitoring Programme in line with approved policies and procedures. Manage Personal Account Dealing processes and monitoring in accordance with applicable regulations and internal policies. Implement regulatory change initiatives and ensure the business adapts effectively to new FCA rules, guidance, consultation papers, and policy statements. Monitor client and employee activity for suspicious behaviour and elevate concerns appropriately. Ensure ongoing compliance with FCA requirements, including the timely submission of regulatory returns. Hold prescribed responsibilities under the Senior Managers & Certification Regime (SMCR) for SMF16 (Compliance Oversight) and SMF17 (Money Laundering Reporting Officer). Support strategic and operational compliance projects as required. Legal Counsel Responsibilities Provide timely, practical, and commercially focused legal advice across the organisation's products, services, and operations. Partner with senior management and internal stakeholders to support business strategy and decision-making. Review, interpret, and advise on legislative and regulatory developments impacting the business. Support contract reviews, corporate governance matters, and legal risk management initiatives. Ensure the business remains informed of relevant legal and regulatory changes and their implications. Candidate Profile We are seeking a senior compliance professional with: Significant experience within financial services compliance and regulatory oversight. Strong working knowledge of FCA regulations, market abuse frameworks, AML requirements, and financial crime controls. Previous experience operating under the SMCR regime, ideally holding or supporting SMF16 and/or SMF17 responsibilities. Proven ability to engage confidently with regulators and senior stakeholders. Excellent leadership, communication, and influencing skills. Legal qualifications or substantial in-house legal advisory experience would be highly advantageous. A proactive, pragmatic, and commercially minded approach to risk and governance. Additional Information This is a broad and evolving leadership role. The successful candidate will be expected to undertake additional responsibilities and projects in line with business requirements and regulatory developments.
Laing O'Rourke are currently recruiting for a Senior Project Manager to work on our HMP Grendon project. Scope of works: Civils / Earthworks Located next to the existing Category B and D men's prisons at HMP Grendon and Springhill, this new facility will offer 1,500 additional places and related infrastructure. It is part of the Alliance for New Prisons (A4NP), contributing to the Ministry of Justice's programme to create 20,000 new places, with nearly 6,500 places being delivered across four prisons. The A4NP employs a platform-DfMA strategy for houseblock design across the programme. Lessons learnt from other prisons in the programme will be integrated into the HMP Grendon design during the PCSA phase, while site-specific design is informed by survey data. The houseblock design incorporates precast columns, slabs, walls, facade panels and riser modules, all of which can be manufactured, delivered and installed by our specialist internal teams. Role & responsibilities: Contribute to the achievement of Laing O'Rourke's safety objectives, promoting a zero-tolerance culture towards unsafe working practices and incidents. Deliver allocated project sections to the client on time, within budget, in line with Quality Assurance standards, and to the highest safety standards. Collaborate with the planning team to develop detailed, accurate, and achievable short-term programmes of work. Assess and support the capability, performance, and development of project team members. Manage the budget, resources, and delivery of designated project sections to ensure successful outcomes. Provide accurate and timely reporting on progress against programme and project milestones. Drive the adoption of innovative solutions and best practices from across the business and workforce. Plan and coordinate daily resource requirements, ensuring clear communication with the construction team. Work closely with Construction Managers and Section Managers to promote best practice, effective collaboration, and optimal resource utilisation. Monitor changes affecting work plans and assess, communicate, and mitigate their impact on programme delivery. Lead section meetings, reviewing Safety, Quality, Progress, Design, and Commercial performance to ensure project objectives are achieved. Ensure the effective implementation and compliance with Laing O'Rourke project management systems, processes, and procedures. Contribute to contract review processes and support the identification and management of project risks and opportunities. Build and maintain effective relationships through proactive client and tenant liaison. Support and contribute to the ongoing development and coordination of project design solutions. Act as the Responsible Person for Permit to Work procedures, ensuring compliance with all relevant safety requirements and controls. What are we looking for? Degree, HNC, HND or equivalent inConstruction Management, Civil Engineering, Structural engineering OR appropriate trade experience Proven experience delivering civils projects as aProject Manager / Senior Project Manager Tier 1 main contracting experience Expert in HSE management - responsibilities, systems and processes, communicating and enthusing others Project Delivery - scope, timescales, cost and client needs Project handover - driving standards, deadlines, problem solving and resource planning Quality management - processed and standards, technical requirements and monitoring Trade contractor management - the ability to apply vigilance in trade contractor selection, monitoring and standards Construction methods, practices and knowledge - the development of a body of knowledge and capability in current construction and installation methods About us: Laing O'Rourke are an international engineering and construction company delivering state-of-the-art infrastructure and buildings projects for clients in the UK, Middle East and Australia. Certainty, reliability, quality - this is what our clients want. And at Laing O'Rourke, we have more than 150 years of experience delivering it. Laing O'Rourke's story is one of energy, passion, ambition, people and teamwork. We harness the power of our experience, stretching back over a century and a half to deliver certainty for our clients. As part of the Disability Confident scheme, we would like to enable access to candidates with long term health conditions and disabilities through the 'Offer an interview scheme'. This supports applicants that meet the essential criteria by offering an interview for the advertised position. Please let us know prior to interview what adjustments are required as well as discussing how we can support you in the workplace.
Aug 05, 2026
Full time
Laing O'Rourke are currently recruiting for a Senior Project Manager to work on our HMP Grendon project. Scope of works: Civils / Earthworks Located next to the existing Category B and D men's prisons at HMP Grendon and Springhill, this new facility will offer 1,500 additional places and related infrastructure. It is part of the Alliance for New Prisons (A4NP), contributing to the Ministry of Justice's programme to create 20,000 new places, with nearly 6,500 places being delivered across four prisons. The A4NP employs a platform-DfMA strategy for houseblock design across the programme. Lessons learnt from other prisons in the programme will be integrated into the HMP Grendon design during the PCSA phase, while site-specific design is informed by survey data. The houseblock design incorporates precast columns, slabs, walls, facade panels and riser modules, all of which can be manufactured, delivered and installed by our specialist internal teams. Role & responsibilities: Contribute to the achievement of Laing O'Rourke's safety objectives, promoting a zero-tolerance culture towards unsafe working practices and incidents. Deliver allocated project sections to the client on time, within budget, in line with Quality Assurance standards, and to the highest safety standards. Collaborate with the planning team to develop detailed, accurate, and achievable short-term programmes of work. Assess and support the capability, performance, and development of project team members. Manage the budget, resources, and delivery of designated project sections to ensure successful outcomes. Provide accurate and timely reporting on progress against programme and project milestones. Drive the adoption of innovative solutions and best practices from across the business and workforce. Plan and coordinate daily resource requirements, ensuring clear communication with the construction team. Work closely with Construction Managers and Section Managers to promote best practice, effective collaboration, and optimal resource utilisation. Monitor changes affecting work plans and assess, communicate, and mitigate their impact on programme delivery. Lead section meetings, reviewing Safety, Quality, Progress, Design, and Commercial performance to ensure project objectives are achieved. Ensure the effective implementation and compliance with Laing O'Rourke project management systems, processes, and procedures. Contribute to contract review processes and support the identification and management of project risks and opportunities. Build and maintain effective relationships through proactive client and tenant liaison. Support and contribute to the ongoing development and coordination of project design solutions. Act as the Responsible Person for Permit to Work procedures, ensuring compliance with all relevant safety requirements and controls. What are we looking for? Degree, HNC, HND or equivalent inConstruction Management, Civil Engineering, Structural engineering OR appropriate trade experience Proven experience delivering civils projects as aProject Manager / Senior Project Manager Tier 1 main contracting experience Expert in HSE management - responsibilities, systems and processes, communicating and enthusing others Project Delivery - scope, timescales, cost and client needs Project handover - driving standards, deadlines, problem solving and resource planning Quality management - processed and standards, technical requirements and monitoring Trade contractor management - the ability to apply vigilance in trade contractor selection, monitoring and standards Construction methods, practices and knowledge - the development of a body of knowledge and capability in current construction and installation methods About us: Laing O'Rourke are an international engineering and construction company delivering state-of-the-art infrastructure and buildings projects for clients in the UK, Middle East and Australia. Certainty, reliability, quality - this is what our clients want. And at Laing O'Rourke, we have more than 150 years of experience delivering it. Laing O'Rourke's story is one of energy, passion, ambition, people and teamwork. We harness the power of our experience, stretching back over a century and a half to deliver certainty for our clients. As part of the Disability Confident scheme, we would like to enable access to candidates with long term health conditions and disabilities through the 'Offer an interview scheme'. This supports applicants that meet the essential criteria by offering an interview for the advertised position. Please let us know prior to interview what adjustments are required as well as discussing how we can support you in the workplace.
What you will do Reporting to the Global Service Desk Senior Manager, the IT Process Analyst supports the operation, governance cadence and continual improvement of IT service management (ITSM) processes across the firm. The role executes defined process activities, maintains process documentation and controls, and provides reporting and coordination to enable designated process owners and stakeholders to make decisions and drive outcomes. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The IT Process Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Support the day-to-day running of assigned ITSM processes by following defined steps, keeping records up to date, completing basic compliance checks, and producing routine management information (MI). Flag risks, exceptions and decision points and escalate them to the appropriate process owner(s) or forum for direction and approval. Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and assigned to the relevant teams, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance, and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and confirm that tooling and reports support the documented process steps. Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and problem solving skills, with the ability to identify root causes and pragmatic solutions Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
Aug 05, 2026
Full time
What you will do Reporting to the Global Service Desk Senior Manager, the IT Process Analyst supports the operation, governance cadence and continual improvement of IT service management (ITSM) processes across the firm. The role executes defined process activities, maintains process documentation and controls, and provides reporting and coordination to enable designated process owners and stakeholders to make decisions and drive outcomes. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The IT Process Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Support the day-to-day running of assigned ITSM processes by following defined steps, keeping records up to date, completing basic compliance checks, and producing routine management information (MI). Flag risks, exceptions and decision points and escalate them to the appropriate process owner(s) or forum for direction and approval. Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and assigned to the relevant teams, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance, and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and confirm that tooling and reports support the documented process steps. Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and problem solving skills, with the ability to identify root causes and pragmatic solutions Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
What you will do Reporting to the Global Service Desk Senior Manager, the IT Process Analyst supports the operation, governance cadence and continual improvement of IT service management (ITSM) processes across the firm. The role executes defined process activities, maintains process documentation and controls, and provides reporting and coordination to enable designated process owners and stakeholders to make decisions and drive outcomes. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The IT Process Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Support the day-to-day running of assigned ITSM processes by following defined steps, keeping records up to date, completing basic compliance checks, and producing routine management information (MI). Flag risks, exceptions and decision points and escalate them to the appropriate process owner(s) or forum for direction and approval. Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and assigned to the relevant teams, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance, and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and confirm that tooling and reports support the documented process steps. Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and problem solving skills, with the ability to identify root causes and pragmatic solutions Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
Aug 05, 2026
Full time
What you will do Reporting to the Global Service Desk Senior Manager, the IT Process Analyst supports the operation, governance cadence and continual improvement of IT service management (ITSM) processes across the firm. The role executes defined process activities, maintains process documentation and controls, and provides reporting and coordination to enable designated process owners and stakeholders to make decisions and drive outcomes. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The IT Process Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Support the day-to-day running of assigned ITSM processes by following defined steps, keeping records up to date, completing basic compliance checks, and producing routine management information (MI). Flag risks, exceptions and decision points and escalate them to the appropriate process owner(s) or forum for direction and approval. Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and assigned to the relevant teams, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance, and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and confirm that tooling and reports support the documented process steps. Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and problem solving skills, with the ability to identify root causes and pragmatic solutions Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
DOORPERSON Rendall & Rittner • £27,000 - £28,000 • Centre Point - WC1A 1DB • 4 Days on, 4 Days off, DEVELOPMENT DETAILS Join a landmark West End address where luxury living and iconic views meet effortless city access. You will be part of a five-star residential environment with a 24-hour concierge and exceptional amenities including a pool, spa, gym, sauna, cinema and residents' lounge. With Soho and Covent Garden moments away and Tottenham Court Road station directly below, your desk is at the centre of London's cultural and transport heartbeat. ROLE EXPECTATIONS You will be the first friendly face residents and guests meet, delivering a polished, professional welcome and ensuring smooth arrivals and departures. Most days you'll manage the front entrance, support concierge operations, coordinate deliveries and taxis, and keep the lobby immaculate and secure. You'll balance warm hospitality with vigilant attention to safety and procedures. WHAT SUCCESS LOOKS LIKE Every resident and guest is greeted promptly by name where possible, with a warm, tailored welcome. The entrance, lobby and approach remain pristine and calm, even at peak times. Packages, keys and access are handled accurately, securely and in line with procedures. You communicate clearly with concierge, security and contractors to keep everything running smoothly. Incidents and maintenance issues are spotted early and escalated appropriately. Shift handovers are concise and complete, ensuring seamless service 24/7. HOW YOU'LL SPEND MOST OF YOUR TIME Managing the door and lobby, opening doors and assisting with access while maintaining security. Welcoming residents and guests, offering directions and support with bags, taxis and umbrellas. Coordinating deliveries, logging items and notifying residents in line with site procedures. Monitoring the entrance, reporting any safety or maintenance concerns promptly. Keeping the lobby and frontage tidy, presentable and free of hazards. Liaising with the concierge team, providing updates and ensuring smooth handovers. WHO THIS ROLE IS FOR You bring a genuine passion for hospitality and take pride in creating standout first impressions. You are calm, courteous and professional, even when it's busy or plans change. You have an eye for detail and notice what others miss, from a scuffed mat to a misplaced parcel. You communicate clearly and respectfully with residents, guests and colleagues. You're punctual, reliable and thrive in a smart, standards-driven environment. EXPERIENCE THAT HELPS Front-of-house experience in luxury residential, hotel or customer-facing environments. Confident handling deliveries, access control and lobby presentation standards. Familiarity with safety, security and incident reporting procedures. Experience using radios, logging systems or basic building management tools. Knowledge of the local West End area to assist with directions and recommendations. WHAT WE OFFER 24 Days Including Bank Holidays days Enrolment into the Rendall & Rittner pension scheme Employee assistance programme supporting family, health, money and work Employee referral scheme Team uniform subject to development Fully funded training and development opportunities Access to discounts across travel, retail, fitness and entertainment ABOUT RENDALL & RITTNER Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo. We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year. HOW WE HIRE Initial conversation with our talent team Interview focused on your service ethos, situational judgement, communication, security awareness and ability to deliver five-star front-of-house standards We aim to complete the process within two to three weeks and communicate clearly throughout. INTERESTED? Apply with your CV. All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required. Appointment is subject to a valid DBS check.
Aug 05, 2026
Full time
DOORPERSON Rendall & Rittner • £27,000 - £28,000 • Centre Point - WC1A 1DB • 4 Days on, 4 Days off, DEVELOPMENT DETAILS Join a landmark West End address where luxury living and iconic views meet effortless city access. You will be part of a five-star residential environment with a 24-hour concierge and exceptional amenities including a pool, spa, gym, sauna, cinema and residents' lounge. With Soho and Covent Garden moments away and Tottenham Court Road station directly below, your desk is at the centre of London's cultural and transport heartbeat. ROLE EXPECTATIONS You will be the first friendly face residents and guests meet, delivering a polished, professional welcome and ensuring smooth arrivals and departures. Most days you'll manage the front entrance, support concierge operations, coordinate deliveries and taxis, and keep the lobby immaculate and secure. You'll balance warm hospitality with vigilant attention to safety and procedures. WHAT SUCCESS LOOKS LIKE Every resident and guest is greeted promptly by name where possible, with a warm, tailored welcome. The entrance, lobby and approach remain pristine and calm, even at peak times. Packages, keys and access are handled accurately, securely and in line with procedures. You communicate clearly with concierge, security and contractors to keep everything running smoothly. Incidents and maintenance issues are spotted early and escalated appropriately. Shift handovers are concise and complete, ensuring seamless service 24/7. HOW YOU'LL SPEND MOST OF YOUR TIME Managing the door and lobby, opening doors and assisting with access while maintaining security. Welcoming residents and guests, offering directions and support with bags, taxis and umbrellas. Coordinating deliveries, logging items and notifying residents in line with site procedures. Monitoring the entrance, reporting any safety or maintenance concerns promptly. Keeping the lobby and frontage tidy, presentable and free of hazards. Liaising with the concierge team, providing updates and ensuring smooth handovers. WHO THIS ROLE IS FOR You bring a genuine passion for hospitality and take pride in creating standout first impressions. You are calm, courteous and professional, even when it's busy or plans change. You have an eye for detail and notice what others miss, from a scuffed mat to a misplaced parcel. You communicate clearly and respectfully with residents, guests and colleagues. You're punctual, reliable and thrive in a smart, standards-driven environment. EXPERIENCE THAT HELPS Front-of-house experience in luxury residential, hotel or customer-facing environments. Confident handling deliveries, access control and lobby presentation standards. Familiarity with safety, security and incident reporting procedures. Experience using radios, logging systems or basic building management tools. Knowledge of the local West End area to assist with directions and recommendations. WHAT WE OFFER 24 Days Including Bank Holidays days Enrolment into the Rendall & Rittner pension scheme Employee assistance programme supporting family, health, money and work Employee referral scheme Team uniform subject to development Fully funded training and development opportunities Access to discounts across travel, retail, fitness and entertainment ABOUT RENDALL & RITTNER Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo. We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year. HOW WE HIRE Initial conversation with our talent team Interview focused on your service ethos, situational judgement, communication, security awareness and ability to deliver five-star front-of-house standards We aim to complete the process within two to three weeks and communicate clearly throughout. INTERESTED? Apply with your CV. All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required. Appointment is subject to a valid DBS check.
What you will do Reporting to the Global Service Desk Senior Manager, the IT Process Analyst supports the operation, governance cadence and continual improvement of IT service management (ITSM) processes across the firm. The role executes defined process activities, maintains process documentation and controls, and provides reporting and coordination to enable designated process owners and stakeholders to make decisions and drive outcomes. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The IT Process Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Support the day-to-day running of assigned ITSM processes by following defined steps, keeping records up to date, completing basic compliance checks, and producing routine management information (MI). Flag risks, exceptions and decision points and escalate them to the appropriate process owner(s) or forum for direction and approval. Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and assigned to the relevant teams, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance, and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and confirm that tooling and reports support the documented process steps. Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and problem solving skills, with the ability to identify root causes and pragmatic solutions Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
Aug 05, 2026
Full time
What you will do Reporting to the Global Service Desk Senior Manager, the IT Process Analyst supports the operation, governance cadence and continual improvement of IT service management (ITSM) processes across the firm. The role executes defined process activities, maintains process documentation and controls, and provides reporting and coordination to enable designated process owners and stakeholders to make decisions and drive outcomes. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The IT Process Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Support the day-to-day running of assigned ITSM processes by following defined steps, keeping records up to date, completing basic compliance checks, and producing routine management information (MI). Flag risks, exceptions and decision points and escalate them to the appropriate process owner(s) or forum for direction and approval. Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and assigned to the relevant teams, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance, and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and confirm that tooling and reports support the documented process steps. Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and problem solving skills, with the ability to identify root causes and pragmatic solutions Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
What you will do Reporting to the Global Service Desk Senior Manager, the IT Process Analyst supports the operation, governance cadence and continual improvement of IT service management (ITSM) processes across the firm. The role executes defined process activities, maintains process documentation and controls, and provides reporting and coordination to enable designated process owners and stakeholders to make decisions and drive outcomes. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The IT Process Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Support the day-to-day running of assigned ITSM processes by following defined steps, keeping records up to date, completing basic compliance checks, and producing routine management information (MI). Flag risks, exceptions and decision points and escalate them to the appropriate process owner(s) or forum for direction and approval. Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and assigned to the relevant teams, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance, and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and confirm that tooling and reports support the documented process steps. Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and problem solving skills, with the ability to identify root causes and pragmatic solutions Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
Aug 05, 2026
Full time
What you will do Reporting to the Global Service Desk Senior Manager, the IT Process Analyst supports the operation, governance cadence and continual improvement of IT service management (ITSM) processes across the firm. The role executes defined process activities, maintains process documentation and controls, and provides reporting and coordination to enable designated process owners and stakeholders to make decisions and drive outcomes. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The IT Process Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Support the day-to-day running of assigned ITSM processes by following defined steps, keeping records up to date, completing basic compliance checks, and producing routine management information (MI). Flag risks, exceptions and decision points and escalate them to the appropriate process owner(s) or forum for direction and approval. Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and assigned to the relevant teams, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance, and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and confirm that tooling and reports support the documented process steps. Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and problem solving skills, with the ability to identify root causes and pragmatic solutions Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
What you will do Reporting to the Global Service Desk Senior Manager, the IT Process Analyst supports the operation, governance cadence and continual improvement of IT service management (ITSM) processes across the firm. The role executes defined process activities, maintains process documentation and controls, and provides reporting and coordination to enable designated process owners and stakeholders to make decisions and drive outcomes. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The IT Process Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Support the day-to-day running of assigned ITSM processes by following defined steps, keeping records up to date, completing basic compliance checks, and producing routine management information (MI). Flag risks, exceptions and decision points and escalate them to the appropriate process owner(s) or forum for direction and approval. Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and assigned to the relevant teams, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance, and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and confirm that tooling and reports support the documented process steps. Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and problem solving skills, with the ability to identify root causes and pragmatic solutions Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
Aug 05, 2026
Full time
What you will do Reporting to the Global Service Desk Senior Manager, the IT Process Analyst supports the operation, governance cadence and continual improvement of IT service management (ITSM) processes across the firm. The role executes defined process activities, maintains process documentation and controls, and provides reporting and coordination to enable designated process owners and stakeholders to make decisions and drive outcomes. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The IT Process Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Support the day-to-day running of assigned ITSM processes by following defined steps, keeping records up to date, completing basic compliance checks, and producing routine management information (MI). Flag risks, exceptions and decision points and escalate them to the appropriate process owner(s) or forum for direction and approval. Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and assigned to the relevant teams, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance, and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and confirm that tooling and reports support the documented process steps. Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and problem solving skills, with the ability to identify root causes and pragmatic solutions Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
What you will do Reporting to the Global Service Desk Senior Manager, the IT Process Analyst supports the operation, governance cadence and continual improvement of IT service management (ITSM) processes across the firm. The role executes defined process activities, maintains process documentation and controls, and provides reporting and coordination to enable designated process owners and stakeholders to make decisions and drive outcomes. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The IT Process Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Support the day-to-day running of assigned ITSM processes by following defined steps, keeping records up to date, completing basic compliance checks, and producing routine management information (MI). Flag risks, exceptions and decision points and escalate them to the appropriate process owner(s) or forum for direction and approval. Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and assigned to the relevant teams, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance, and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and confirm that tooling and reports support the documented process steps. Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and problem solving skills, with the ability to identify root causes and pragmatic solutions Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
Aug 05, 2026
Full time
What you will do Reporting to the Global Service Desk Senior Manager, the IT Process Analyst supports the operation, governance cadence and continual improvement of IT service management (ITSM) processes across the firm. The role executes defined process activities, maintains process documentation and controls, and provides reporting and coordination to enable designated process owners and stakeholders to make decisions and drive outcomes. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The IT Process Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Support the day-to-day running of assigned ITSM processes by following defined steps, keeping records up to date, completing basic compliance checks, and producing routine management information (MI). Flag risks, exceptions and decision points and escalate them to the appropriate process owner(s) or forum for direction and approval. Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and assigned to the relevant teams, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance, and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and confirm that tooling and reports support the documented process steps. Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and problem solving skills, with the ability to identify root causes and pragmatic solutions Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
What you will do Reporting to the Global Service Desk Senior Manager, the IT Process Analyst supports the operation, governance cadence and continual improvement of IT service management (ITSM) processes across the firm. The role executes defined process activities, maintains process documentation and controls, and provides reporting and coordination to enable designated process owners and stakeholders to make decisions and drive outcomes. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The IT Process Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Support the day-to-day running of assigned ITSM processes by following defined steps, keeping records up to date, completing basic compliance checks, and producing routine management information (MI). Flag risks, exceptions and decision points and escalate them to the appropriate process owner(s) or forum for direction and approval. Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and assigned to the relevant teams, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance, and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and confirm that tooling and reports support the documented process steps. Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and problem solving skills, with the ability to identify root causes and pragmatic solutions Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
Aug 05, 2026
Full time
What you will do Reporting to the Global Service Desk Senior Manager, the IT Process Analyst supports the operation, governance cadence and continual improvement of IT service management (ITSM) processes across the firm. The role executes defined process activities, maintains process documentation and controls, and provides reporting and coordination to enable designated process owners and stakeholders to make decisions and drive outcomes. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The IT Process Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Support the day-to-day running of assigned ITSM processes by following defined steps, keeping records up to date, completing basic compliance checks, and producing routine management information (MI). Flag risks, exceptions and decision points and escalate them to the appropriate process owner(s) or forum for direction and approval. Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and assigned to the relevant teams, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance, and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and confirm that tooling and reports support the documented process steps. Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and problem solving skills, with the ability to identify root causes and pragmatic solutions Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
What you will do Reporting to the Global Service Desk Senior Manager, the IT Process Analyst supports the operation, governance cadence and continual improvement of IT service management (ITSM) processes across the firm. The role executes defined process activities, maintains process documentation and controls, and provides reporting and coordination to enable designated process owners and stakeholders to make decisions and drive outcomes. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The IT Process Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Support the day-to-day running of assigned ITSM processes by following defined steps, keeping records up to date, completing basic compliance checks, and producing routine management information (MI). Flag risks, exceptions and decision points and escalate them to the appropriate process owner(s) or forum for direction and approval. Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and assigned to the relevant teams, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance, and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and confirm that tooling and reports support the documented process steps. Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and problem solving skills, with the ability to identify root causes and pragmatic solutions Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
Aug 05, 2026
Full time
What you will do Reporting to the Global Service Desk Senior Manager, the IT Process Analyst supports the operation, governance cadence and continual improvement of IT service management (ITSM) processes across the firm. The role executes defined process activities, maintains process documentation and controls, and provides reporting and coordination to enable designated process owners and stakeholders to make decisions and drive outcomes. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The IT Process Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Support the day-to-day running of assigned ITSM processes by following defined steps, keeping records up to date, completing basic compliance checks, and producing routine management information (MI). Flag risks, exceptions and decision points and escalate them to the appropriate process owner(s) or forum for direction and approval. Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and assigned to the relevant teams, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance, and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and confirm that tooling and reports support the documented process steps. Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and problem solving skills, with the ability to identify root causes and pragmatic solutions Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
What you will do Reporting to the Global Service Desk Senior Manager, the IT Process Analyst supports the operation, governance cadence and continual improvement of IT service management (ITSM) processes across the firm. The role executes defined process activities, maintains process documentation and controls, and provides reporting and coordination to enable designated process owners and stakeholders to make decisions and drive outcomes. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The IT Process Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Support the day-to-day running of assigned ITSM processes by following defined steps, keeping records up to date, completing basic compliance checks, and producing routine management information (MI). Flag risks, exceptions and decision points and escalate them to the appropriate process owner(s) or forum for direction and approval. Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and assigned to the relevant teams, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance, and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and confirm that tooling and reports support the documented process steps. Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and problem solving skills, with the ability to identify root causes and pragmatic solutions Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
Aug 05, 2026
Full time
What you will do Reporting to the Global Service Desk Senior Manager, the IT Process Analyst supports the operation, governance cadence and continual improvement of IT service management (ITSM) processes across the firm. The role executes defined process activities, maintains process documentation and controls, and provides reporting and coordination to enable designated process owners and stakeholders to make decisions and drive outcomes. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The IT Process Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Support the day-to-day running of assigned ITSM processes by following defined steps, keeping records up to date, completing basic compliance checks, and producing routine management information (MI). Flag risks, exceptions and decision points and escalate them to the appropriate process owner(s) or forum for direction and approval. Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and assigned to the relevant teams, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance, and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and confirm that tooling and reports support the documented process steps. Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and problem solving skills, with the ability to identify root causes and pragmatic solutions Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
What you will do Reporting to the Global Service Desk Senior Manager, the IT Process Analyst supports the operation, governance cadence and continual improvement of IT service management (ITSM) processes across the firm. The role executes defined process activities, maintains process documentation and controls, and provides reporting and coordination to enable designated process owners and stakeholders to make decisions and drive outcomes. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The IT Process Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Support the day-to-day running of assigned ITSM processes by following defined steps, keeping records up to date, completing basic compliance checks, and producing routine management information (MI). Flag risks, exceptions and decision points and escalate them to the appropriate process owner(s) or forum for direction and approval. Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and assigned to the relevant teams, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance, and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and confirm that tooling and reports support the documented process steps. Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and problem solving skills, with the ability to identify root causes and pragmatic solutions Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
Aug 05, 2026
Full time
What you will do Reporting to the Global Service Desk Senior Manager, the IT Process Analyst supports the operation, governance cadence and continual improvement of IT service management (ITSM) processes across the firm. The role executes defined process activities, maintains process documentation and controls, and provides reporting and coordination to enable designated process owners and stakeholders to make decisions and drive outcomes. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The IT Process Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Support the day-to-day running of assigned ITSM processes by following defined steps, keeping records up to date, completing basic compliance checks, and producing routine management information (MI). Flag risks, exceptions and decision points and escalate them to the appropriate process owner(s) or forum for direction and approval. Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and assigned to the relevant teams, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance, and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and confirm that tooling and reports support the documented process steps. Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and problem solving skills, with the ability to identify root causes and pragmatic solutions Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
hackajob is collaborating with Virgin Media to connect them with exceptional professionals for this role. Role title: Technical Security Engineer Reports to (manager's job title): Security Engineering Manager Directorate / Division: General Counsel's Office Department: Security Location: Birmingham / Northampton / Andover Level / Grade: 5 / PTG Role dimensions Direct Reports: 0 Indirect Reports:0 Budget/financial accountability: 0 Role purpose This role is responsible for the day to day operation of the lawful interception (LI) function at VMO2. Working with a small team, you provide customer support, lead fault investigations, perform integration testing, and contribute to new projects. You deliver operational support for LI platforms, managing faults and routine maintenance while liaising with internal teams and external vendors. Key responsibilities & accountabilities Conduct LI verification testing for voice, packet, and IMS/VoLTE services, as well as emerging telecommunications technologies. Work independently in the planning of LI test activities with integration and test teams and vendors. Find solutions to complex technical faults within the core network that affect LI systems. Contribute to the development of the LI function and strategy within VMO2 by identifying security enhancements and addressing queries related to new products and technologies. Define the scope for testing LI across voice, packet, and IMS services, and for new technologies. Coordinate with suppliers to ensure smooth integration of new projects. Report testing status to project management and the wider team. Manage faults identified during testing with relevant internal parties and suppliers. Capture and analyse network traffic to support incident resolution and service assurance. Undertake site visits to implement or support required work, including fault finding and maintenance of on site equipment (remote or on site as required). Liaise with internal and external customers. Essential skills, knowledge, or experience (Inc. professional or technical qualifications) Demonstrates working knowledge of mobile networking (packet core, IMS, and voice core). Applies complex fault analysis and resolution techniques to restore service swiftly. Learns quickly and adapts to new challenges with minimal guidance. Handles and manages conflicting priorities instinctively. Works well within a team and operates effectively without supervision. Demonstrates a strong troubleshooting methodology. Communicates effectively and collaborates across teams within VMO2, including engaging with senior leadership as required. Is proficient in Linux system administration. Creates high quality technical documentation. Implements health check monitoring and automation schedules to ensure operational integrity. Has exposure to operational monitoring and troubleshooting tools (e.g., Zabbix, Grafana). Provides support for LI testing and system integration activities. Awareness of the Investigatory Powers Act 2016 (IPA) and its implementation.
Aug 05, 2026
Full time
hackajob is collaborating with Virgin Media to connect them with exceptional professionals for this role. Role title: Technical Security Engineer Reports to (manager's job title): Security Engineering Manager Directorate / Division: General Counsel's Office Department: Security Location: Birmingham / Northampton / Andover Level / Grade: 5 / PTG Role dimensions Direct Reports: 0 Indirect Reports:0 Budget/financial accountability: 0 Role purpose This role is responsible for the day to day operation of the lawful interception (LI) function at VMO2. Working with a small team, you provide customer support, lead fault investigations, perform integration testing, and contribute to new projects. You deliver operational support for LI platforms, managing faults and routine maintenance while liaising with internal teams and external vendors. Key responsibilities & accountabilities Conduct LI verification testing for voice, packet, and IMS/VoLTE services, as well as emerging telecommunications technologies. Work independently in the planning of LI test activities with integration and test teams and vendors. Find solutions to complex technical faults within the core network that affect LI systems. Contribute to the development of the LI function and strategy within VMO2 by identifying security enhancements and addressing queries related to new products and technologies. Define the scope for testing LI across voice, packet, and IMS services, and for new technologies. Coordinate with suppliers to ensure smooth integration of new projects. Report testing status to project management and the wider team. Manage faults identified during testing with relevant internal parties and suppliers. Capture and analyse network traffic to support incident resolution and service assurance. Undertake site visits to implement or support required work, including fault finding and maintenance of on site equipment (remote or on site as required). Liaise with internal and external customers. Essential skills, knowledge, or experience (Inc. professional or technical qualifications) Demonstrates working knowledge of mobile networking (packet core, IMS, and voice core). Applies complex fault analysis and resolution techniques to restore service swiftly. Learns quickly and adapts to new challenges with minimal guidance. Handles and manages conflicting priorities instinctively. Works well within a team and operates effectively without supervision. Demonstrates a strong troubleshooting methodology. Communicates effectively and collaborates across teams within VMO2, including engaging with senior leadership as required. Is proficient in Linux system administration. Creates high quality technical documentation. Implements health check monitoring and automation schedules to ensure operational integrity. Has exposure to operational monitoring and troubleshooting tools (e.g., Zabbix, Grafana). Provides support for LI testing and system integration activities. Awareness of the Investigatory Powers Act 2016 (IPA) and its implementation.
hackajob is collaborating with BAE Critical Skills to connect them with exceptional professionals for this role. Job Title: ServiceNow Release & Environments Lead Job Location: Preston or Frimley - Hybrid - 1 x quarter onsite . We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: £60,000 + depending on experience Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow - shaping a safer future, for all of us. Role Description: The ServiceNow Release & Environments Lead is accountable for the strategic management and governance of the organisation's ServiceNow environment landscape, spanning 11 non-production environments and a single production instance across a complex, multi-product platform (including ITSM, HRSD, CSM, SPM, SecOps, S2P, and ITOM). Reporting to the Platform Owner, this role leads the planning and orchestration of all releases, from high-frequency BAU deployments through to large-scale programme deliveries and major platform upgrades. Operating within an Agile environment transitioning to SAFe, the role ensures releases are delivered in a controlled, consistent, and low-risk manner, aligned to a central release calendar and governance processes. As a team lead, this role provides leadership and direction to the release and environment management capability, coordinating cross-functional teams to ensure robust release readiness, effective risk and issue management, and seamless deployment execution. The role champions best practice in DevOps and automation, driving the adoption of CI/CD pipelines, automated testing, and continuous improvement initiatives to enhance delivery speed and quality. Acting as the central point of coordination across in-house delivery teams, the role ensures alignment across concurrent initiatives, maintaining platform stability while enabling the successful delivery of both incremental change and complex transformation programmes. Core Duties: Own and govern the end-to-end ServiceNow environment strategy, managing 11 non-production environments and the production instance to ensure stability, integrity, and optimal usage Lead the planning, scheduling, and orchestration of all releases, from frequent BAU changes to complex, large-scale programme and platform releases Manage the central release calendar, ensuring alignment across multiple concurrent initiatives and adherence to governance and CAB processes Coordinate deployment activities across cross-functional, in-house delivery teams, ensuring smooth and controlled promotion of changes through the environment stack Collaborate with Platform Owner, Platform teams, and Delivery Leads to align release plans with business priorities and delivery roadmaps Drive continuous improvement in release and environment management processes, embedding best practice and increasing delivery efficiency Essential Skills: An understanding of the ServiceNow platform (preferred) or similar sized platform, coordination of capability releases across multiple environments Implementation of family releases, patches, incident fixes, problem, stories across the entire SDLC lifecycle Proven track record of managing complex teams and deliverables Ability to anticipate and mitigate risk well in advance within a complex delivery environment Experience to manage any issue that arise and be apt in solution delivery and release management The ServiceNow Product team: Our ServiceNow Product Team sits at the centre of digital transformation in the organisation, partnering with cross functional and sector stakeholders across the business to deliver intuitive, high-value solutions that improve employee experience, streamline processes, and drive measurable outcomes. When you join us, you'll have the opportunity to support and influence our product strategy, and turn innovative ideas into real-world capabilities used by thousands of people. You'll work alongside talented professionals in a collaborative, forward-thinking agile environment where continuous improvement, experimentation, and learning are strongly encouraged. Whether you're passionate about product management, platform innovation, user experience, or delivering business value, you'll play a key role in helping us unlock the full potential of the ServiceNow platform. This is a chance to make a visible impact, develop your skills, and help shape the future of our digital services. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work - this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family - support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 14th August 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Aug 05, 2026
Full time
hackajob is collaborating with BAE Critical Skills to connect them with exceptional professionals for this role. Job Title: ServiceNow Release & Environments Lead Job Location: Preston or Frimley - Hybrid - 1 x quarter onsite . We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: £60,000 + depending on experience Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow - shaping a safer future, for all of us. Role Description: The ServiceNow Release & Environments Lead is accountable for the strategic management and governance of the organisation's ServiceNow environment landscape, spanning 11 non-production environments and a single production instance across a complex, multi-product platform (including ITSM, HRSD, CSM, SPM, SecOps, S2P, and ITOM). Reporting to the Platform Owner, this role leads the planning and orchestration of all releases, from high-frequency BAU deployments through to large-scale programme deliveries and major platform upgrades. Operating within an Agile environment transitioning to SAFe, the role ensures releases are delivered in a controlled, consistent, and low-risk manner, aligned to a central release calendar and governance processes. As a team lead, this role provides leadership and direction to the release and environment management capability, coordinating cross-functional teams to ensure robust release readiness, effective risk and issue management, and seamless deployment execution. The role champions best practice in DevOps and automation, driving the adoption of CI/CD pipelines, automated testing, and continuous improvement initiatives to enhance delivery speed and quality. Acting as the central point of coordination across in-house delivery teams, the role ensures alignment across concurrent initiatives, maintaining platform stability while enabling the successful delivery of both incremental change and complex transformation programmes. Core Duties: Own and govern the end-to-end ServiceNow environment strategy, managing 11 non-production environments and the production instance to ensure stability, integrity, and optimal usage Lead the planning, scheduling, and orchestration of all releases, from frequent BAU changes to complex, large-scale programme and platform releases Manage the central release calendar, ensuring alignment across multiple concurrent initiatives and adherence to governance and CAB processes Coordinate deployment activities across cross-functional, in-house delivery teams, ensuring smooth and controlled promotion of changes through the environment stack Collaborate with Platform Owner, Platform teams, and Delivery Leads to align release plans with business priorities and delivery roadmaps Drive continuous improvement in release and environment management processes, embedding best practice and increasing delivery efficiency Essential Skills: An understanding of the ServiceNow platform (preferred) or similar sized platform, coordination of capability releases across multiple environments Implementation of family releases, patches, incident fixes, problem, stories across the entire SDLC lifecycle Proven track record of managing complex teams and deliverables Ability to anticipate and mitigate risk well in advance within a complex delivery environment Experience to manage any issue that arise and be apt in solution delivery and release management The ServiceNow Product team: Our ServiceNow Product Team sits at the centre of digital transformation in the organisation, partnering with cross functional and sector stakeholders across the business to deliver intuitive, high-value solutions that improve employee experience, streamline processes, and drive measurable outcomes. When you join us, you'll have the opportunity to support and influence our product strategy, and turn innovative ideas into real-world capabilities used by thousands of people. You'll work alongside talented professionals in a collaborative, forward-thinking agile environment where continuous improvement, experimentation, and learning are strongly encouraged. Whether you're passionate about product management, platform innovation, user experience, or delivering business value, you'll play a key role in helping us unlock the full potential of the ServiceNow platform. This is a chance to make a visible impact, develop your skills, and help shape the future of our digital services. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work - this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family - support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 14th August 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
