5 jobs found

Director, Global Service Delivery (f/m/d) - EMEA Based Job ID 517466 Posted since 12-Aug-2026 Organization Field of work Information Technology Company Siemens Industry Software GmbH Experienced Professional Job type Full-time Hybrid (Remote/Office) Employment type Permanent Location(s) Farnborough - Hampshire - United Kingdom Hamburg - Hamburg - Germany London - London City of - United Kingdom We are a leading global software company dedicated to the world of computer aided design, 3D modeling and simulation- helping innovative global manufacturers design better products, faster! With the resources of a large company, and the energy of a software start-up, we have fun together while creating a world class software portfolio. Our culture encourages creativity, welcomes fresh thinking, and focuses on growth, so our people, our business, and our customers can achieve their full potential. The Director, Global Service Delivery (SD) is a senior leadership role within Global Engineering Services (GES), part of Siemens' Global Technologies & Infrastructure (GTI) organization. This role owns the end-to-end delivery of engineering support services across three global regions - Americas, EMEA, and APAC - serving approximately 17,000 software engineers worldwide. The Director is accountable for service quality, regional consistency, people leadership, and the ongoing transformation of the SD function. KEY RESPONSIBILITIES Strategic Leadership Define and execute the global Service Delivery strategy aligned with GES and GTI priorities. Set the vision, operating model (Follow-the-Sun), and performance standards for SD across all three regions. Lead the annual planning cycle for SD: headcount, budget, initiatives, and OKRs. Represent the SD function at GES leadership reviews, executive briefings, and cross-functional forums. Drive continuous improvement in service delivery maturity, tooling, and process standardization. Operational Excellence Own the end-to-end SLO/SLA framework for the SD function globally; ensure targets are met and reported. Partner with the Global Operations Excellence (GOE) team to enforce standards, monitoring, and governance. Ensure all regions are aligned on tooling, processes, CMDB accuracy, and asset management practices. Oversee the successful delivery of global programmes (e.g., PCD migration, device refresh, CMDB clean-up etc). Identify operational risks and blockers across regions; escape and resolve proactively. Directly lead three Regional SD Leads (Americas, EMEA, APAC) and maintain accountability for the full SD organization. Build a high-performing, engaged, and geographically distributed team; develop regional leaders and successors. Drive talent reviews, performance management, and calibration across the SD function. Champion a culture of accountability, customer focus, and continuous improvement. Stakeholder & Cross-Functional Engagement Serve as the primary SD point of contact for peer GTI functions. Build and maintain strong relationships with key business stakeholders. Collaborate with regional SD leads and managers to address customer escalations and service issues. Provide regular operational reporting to the Senior Director, GES and GTI leadership. Engineering Segments Engagement Own the customer relationship between GES and engineering segments globally; serve as the primary point of contact for segment leads regarding infrastructure, service quality, and engineering productivity. Establish and maintain a regular engagement cadence with segment representatives to understand development pipeline needs, CI/CD tooling requirements, and environment pain points. Proactively identify opportunities to improve developer productivity and engineering experience - including build performance, environment stability, tooling access, and onboarding friction. Collaborate with SD Leads, GOE, and Architecture & Standards teams to translate segment feedback into actionable service improvements and capacity planning inputs. Track and report on segments satisfaction, developer productivity trends, and GES contribution to engineering velocity - escalate where GES environment is a constraint on delivery. QUALIFICATIONS & EXPERIENCE Required Extensive relevant experience in infrastructure management, service delivery, or technology operations, with a significant portion of that time spent in senior leadership - managing global or multi-regional teams at scale. Proven track record leading large, geographically distributed teams across multiple countries and regions. Deep understanding of ITSM frameworks (ITIL) and IT governance practices (COBIT or equivalent). Strong experience managing budgets, headcount planning, and resource allocation at a global scale. Demonstrated ability to drive transformation programmes and change across complex organizations. Experience operating in a matrixed, multinational corporate environment. Excellent written and verbal communication skills in English; comfortable presenting to executive audiences. Sound understanding of asset management practices, including CMDB governance, hardware lifecycle management, and software asset inventory at enterprise scale. Demonstrable knowledge of data center operations and management, including RDC/colocation environments, capacity planning, and infrastructure governance. Working knowledge of server and storage technologies, including enterprise server platforms, SAN/NAS storage, and backup/recovery frameworks. Familiarity with vulnerability management processes, including risk prioritization, remediation tracking, and coordination with information security teams to ensure compliance. Familiarity with software development practices and the software development lifecycle (SDLC); ability to engage credibly with engineering and development teams on environment and tooling requirements. Working knowledge of CI/CD concepts and common pipeline patterns; exposure to CI/CD platforms, sufficient to understand engineering dependencies and environment requirements. Understanding of developer workflow tooling and environment needs - including source control, build systems, artifact management, and test infrastructure - as they relate to GES infrastructure provisioning and support. Preferred Background in software engineering, or large-scale enterprise Technology environments. Hands-on or oversight experience with virtualization technologies (VMware ESXi, OpenStack, or equivalent platforms). Experience with high-performance or grid computing environments - including job scheduling, compute cluster management, and distributed compute platforms. Understanding of enterprise networking concepts, sufficient to oversee network-dependent service delivery. Experience working with or transitioning to cloud-managed or hybrid infrastructure models. Prior experience in a software engineering, DevOps, or platform engineering role - or significant direct collaboration with software development teams; comfort discussing CI/CD pipelines, build performance, and developer environment requirements. EDUCATION Degree - Required Bachelor's degree in Computer Science, Computer Engineering, Information Technology, Software Engineering, or a closely related technical discipline. Degrees in other disciplines will be considered where accompanied by strong relevant experience. Advanced Education - Preferred Master's degree in Computer Science, Information Technology, Engineering Management, or an MBA with a technology focus. CERTIFICATIONS IT Service Management & Governance - Preferred ITIL v4 Foundation - required; Managing Professional or Strategic Leader tracks highly valued. COBIT 2019 Foundation or Practitioner - IT governance and control framework knowledge. ISO 27001 Lead Implementer or Auditor - advantageous for security governance oversight. PMP (Project Management Professional) - PMI. PRINCE2 Practitioner or PRINCE2 Agile. LOCATION & TRAVEL This is a global role with flexibility on base location. Regular international travel to regional sites and team face-to-face meetings is expected. REPORTING STRUCTURE Reports to: Senior Director, Global Engineering Services (GES) Direct reports: Regional SD Leads - Americas, EMEA, APAC Functional scope: Full global SD organization Why us? A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we Work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow! The primary locations for this opportunity are Germany, UK and Ireland. The applicable salary ranges for these locations are: 117,600 Min - 205,900 Max EUR (Germany) 100,300 Min - 175,400 Max GBP (UK) 109,400 Min - 196,700 Max EUR (Ireland) This role is eligible to earn incentive compensation. The actual compensation offered is based on the successful candidate's job-related skills . click apply for full job details

We're on a mission to make migration easy. We started building the company in 2017. Since then, we've grown from 3 to 700+ people, gained unicorn status, raised £140M over three funding rounds, turned profitable, insured millions of drivers and lent millions in car loans. But we're only just getting started. Our goal is to become one of the largest financial services providers in the world. Over the next 10 years we'll grow exponentially, not only by scaling our existing products, but also by building new ones. To achieve our goals we need incredibly ambitious, commercially driven people who never settle for 'good enough'. Marshmallowers are hungry for autonomy and ownership, and would rather improve than coast. Everyone raises standards and has an impact, with a focus on collective success over self-interest. We've created an environment where curious, tenacious people win and grow together. If that sounds motivating, this could be the place for you. 12m FTC - (London, hybrid 3 days a week) Data Science at MarshmallowOur data science team supports various business functions across our Product teams and within Pricing and Claims. Working across the full spectrum of data science problems, from traditional machine learning for risk-based decisioning through to generative AI and the automation of complex operational journeys, all within a regulated insurtech/fintech domain. This is a hands on leadership role for someone who can bring a team together and ensure it delivers at pace while its foundations strengthen: leading and developing the people, personally holding the bar on technical quality, and partnering closely with engineering and product. It suits a leader who is strong both leading and growing teams as well as a technical decision-maker. About the teamThe Data Science team operates as a primary commercial engine for the company, using data and machine learning to drive tangible business outcomes, from pricing strategy to operational efficiency. The team works closely with senior stakeholders and partners across data, engineering, product and commercial functions to identify the right opportunities and make thoughtful technical trade-offs. We operate with a flat structure, so leaders stay close to the people doing the work and support colleagues at different levels of experience. Our ambition is to keep raising the bar for how data science delivers impact across the business. Product & Tech at MarshmallowBackend and Infrastructure: Latest Java μService, Spring Boot with Spring Cloud, Dynamodb, Terraform, Docker, AWS Fargate, Datadog, Opslevel, and TeamCity. Frontend and Mobile: TypeScript, CSS-in-JS (Styled Components), React, Redux, Redux Hooks, and other modern state management libraries. Kotlin on Android and Swift on iOS. Data: SQL, Python, Snowflake, dbt, Airflow & Looker AI at the company: Sierra.ai for conversational AI, Python and LangChain for agentic AI solutions, Sagemaker and MLflow for Machine Learning, Cursor and Claude Code for developer productivity. What you'll be doing Drive commercial impact at every turn: Proactively identify and prioritise data science opportunities that offer the highest leverage for the business, ensuring every project is measured by its bottom line contribution and strategic commercial alignment. Lead the people and culture agenda for data science: set goals, manage performance and development conversations, and keep an evolving team engaged and delivering high impact projects. Provide hands on technical leadership: set and hold a consistent bar on technical standards across the full modelling and data lifecycle. Represent data science in cross functional conversations, partnering closely with engineering, product and pricing on technical direction and trade offs. Build collective ownership of technical standards across Data Science, coaching people to look beyond their own domain and drive function wide improvements to shared standards, tooling and best practice. Who you are You bring an inherently commercial first mindset: you don't just build models, you build solutions that directly influence the P&L, and you constantly evaluate every technical trade off through a rigorous lens of business value. You make confident decisions even when the picture is still forming, and you're comfortable operating across more than one domain at once. You have a track record of driving visible improvements to team culture, ways of working, and technical standards. You build trust quickly with a team, and coach others to challenge and disagree constructively, to drive decisions that deliver the highest impact outcomes You thrive in a fast paced and ever evolving environment; you adapt to change well (and in fact relish it!). You like to take real ownership of your work, drive yourself forward, and work well both autonomously but also collaboratively with the team and your stakeholders. What we're looking for from you Must have Excellent leadership and team management skills. A strong background as a senior data science individual contributor, with commercial experience delivering ML solutions end to end Proven ability to influence technical direction across Data Science and Engineering, including shaping scalable model/service integration patterns and challenging proposals to drive robust, long term solutions. Strong stakeholder management skills, with confidence communicating trade offs and pushing back constructively to C suite and senior stakeholders across different functions to ensure high quality outcomes. Nice to have Experience in insurance, fraud, or another regulated decisioning domain. Experience of contributing towards the strategy for Gen AI within an organisation, and leading data scientists to deliver Gen AI solutions that drove measurable business value (We cannot offer visa sponsorship for this role) Perks & benefits Bonus scheme designed to reward high performance Private medical insurance with Vitality, mental health support with Oliva Personal learning budget and 2 dedicated L&D days a year Monthly flexible benefits budget to spend as you choose 25 days holiday plus bank holidays 4 weeks Work From Anywhere per year Our process Recruiter call with the Talent Acquisition team. Past experience interview with Hannah Penfold, Hiring Manager. Technical deep dive or case study focused on technical trade-offs, commercial thinking and influence (2 Senior Stakeholders) Final leadership and values interviews with senior technology and commercial stakeholders, (CTO & Co-Founder) We review every application and will always let you know the outcome, though we're unable to provide individual feedback at application stage. Diversity of thought We know the best ideas come from having different perspectives in the room - and we're committed to hiring fairly, regardless of background, identity or experience. If you see yourself in this role, we'd encourage you to apply.

We're on a mission to make migration easy. We started building Marshmallow in 2017. Since then, we've grown from 3 to 700+ people, gained unicorn status, raised £140M over three funding rounds, turned profitable, insured millions of drivers and lent millions in car loans. But we're only just getting started. Our goal is to become one of the largest financial services providers in the world. Over the next 10 years we'll grow exponentially, not only by scaling our existing products, but also by building new ones. To achieve our goals we need incredibly ambitious, commercially driven people who never settle for 'good enough'. Marshmallowers are hungry for autonomy and ownership, and would rather improve than coast. Everyone raises standards and has an impact, with a focus on collective success over self-interest. We've created an environment where curious, tenacious people win and grow together. If that sounds motivating, this could be the place for you. 12m FTC - (London, hybrid 3 days a week) Data Science at Marshmallow Our data science team supports various business functions across our Product teams and within Pricing and Claims. Working across the full spectrum of data science problems, from traditional machine learning for risk-based decisioning through to generative AI and the automation of complex operational journeys, all within a regulated insurtech/fintech domain. This is a hands-on leadership role for someone who can bring a team together and ensure it delivers at pace while its foundations strengthen: leading and developing the people, personally holding the bar on technical quality, and partnering closely with engineering and product. It suits a leader who is strong both leading and growing teams as well as a technical decision-maker. About the team The Data Science team operates as a primary commercial engine for Marshmallow, using data and machine learning to drive tangible business outcomes, from pricing strategy to operational efficiency. The team works closely with senior stakeholders and partners across data, engineering, product and commercial functions to identify the right opportunities and make thoughtful technical trade-offs. We operate with a flat structure, so leaders stay close to the people doing the work and support colleagues at different levels of experience. Our ambition is to keep raising the bar for how data science delivers impact across the business. Product & Tech at Marshmallow Backend and Infrastructure: Latest Java μService, Spring Boot with Spring Cloud, Dynamodb, Terraform, Docker, AWS Fargate, Datadog, Opslevel, and TeamCity. Frontend and Mobile: TypeScript, CSS-in-JS (Styled Components), React, Redux, Redux Hooks, and other modern state management libraries. Kotlin on Android and Swift on iOS. Data: SQL, Python, Snowflake, dbt, Airflow & Looker AI at Marshmallow: Sierra.ai for conversational AI, Python and LangChain for agentic AI solutions, Sagemaker and MLflow for Machine Learning, Cursor and Claude Code for developer productivity. What you'll be doing Drive commercial impact at every turn: Proactively identify and prioritise data science opportunities that offer the highest leverage for the business, ensuring every project is measured by its bottom-line contribution and strategic commercial alignment. Lead the people and culture agenda for data science: set goals, manage performance and development conversations, and keep an evolving team engaged and delivering high-impact projects. Provide hands-on technical leadership: set and hold a consistent bar on technical standards across the full modelling and data lifecycle. Represent data science in cross-functional conversations, partnering closely with engineering, product and pricing on technical direction and trade-offs. Build collective ownership of technical standards across Data Science, coaching people to look beyond their own domain and drive function-wide improvements to shared standards, tooling and best practice. Who you are You bring an inherently commercial-first mindset: you don't just build models, you build solutions that directly influence the P&L, and you constantly evaluate every technical trade-off through a rigorous lens of business value. You make confident decisions even when the picture is still forming, and you're comfortable operating across more than one domain at once. You have a track record of driving visible improvements to team culture, ways of working, and technical standards. You build trust quickly with a team, and coach others to challenge and disagree constructively, to drive decisions that deliver the highest-impact outcomes You thrive in a fast paced and ever-evolving environment; you adapt to change well (and in fact relish it!). You like to take real ownership of your work, drive yourself forward, and work well both autonomously but also collaboratively with the team and your stakeholders. What we're looking for from you Must have: Excellent leadership and team management skills. A strong background as a senior data science individual contributor, with commercial experience delivering ML solutions end to end Proven ability to influence technical direction across Data Science and Engineering, including shaping scalable model/service integration patterns and challenging proposals to drive robust, long-term solutions. Strong stakeholder management skills, with confidence communicating trade-offs and pushing back constructively to C-suite and senior stakeholders across different functions to ensure high-quality outcomes. Nice to have: Experience in insurance, fraud, or another regulated decisioning domain. Experience of contributing towards the strategy for Gen AI within an organisation, and leading data scientists to deliver Gen AI solutions that drove measurable business value (We cannot offer visa sponsorship for this role) Perks & benefits Bonus scheme designed to reward high performance Private medical insurance with Vitality, mental health support with Oliva Personal learning budget and 2 dedicated L&D days a year Monthly flexible benefits budget to spend as you choose 25 days holiday plus bank holidays 4 weeks Work From Anywhere per year Our process Recruiter call with the Talent Acquisition team. Past experience interview with Hannah Penfold, Hiring Manager. Technical deep dive or case study focused on technical trade-offs, commercial thinking and influence (2 Senior Stakeholders) Final leadership and values interviews with senior technology and commercial stakeholders, (CTO & Co-Founder) We review every application and will always let you know the outcome, though we're unable to provide individual feedback at application stage. Diversity of thought We know the best ideas come from having different perspectives in the room - and we're committed to hiring fairly, regardless of background, identity or experience. If you see yourself in this role, we'd encourage you to apply.

Snyk is the leader in secure AI software development, helping millions of developers develop fast and stay secure as AI transforms how software is built. Our AI-native Developer Security Platform integrates seamlessly into development and security workflows, making it easy to find, fix, and prevent vulnerabilities - from code and dependencies to containers and cloud. Our mission is to empower every developer to innovate securely in the AI era - boosting productivity while reducing business risk. We're not your average security company - we build Snyk on One Team, Care Deeply, Customer Centric, and Forward Thinking. It's how we stay driven, supportive, and always one step ahead as AI reshapes our world. Why this role? We're looking for an experienced Talent Business Partner Director (HRBP) to serve as the strategic people partner to Snyk's global R&D organization - our engineering, product, and design teams building the developer security platform that protects millions of developers. You'll sit at the table with senior R&D leaders as a trusted advisor on talent strategy, org design, and how we build and scale high-performing technical teams, while staying close enough to the day-to-day to coach managers and unblock real issues as they come up. This role currently operates as an individual contributor with the opportunity to build and lead a team as R&D's people needs grow. What You'll Do: Acting as a strategic thought partner to R&D's senior leadership, including VP and C-level stakeholders, on org design, workforce planning, and the people strategy that supports Snyk's product and engineering roadmap. Coaching and developing engineering and product managers at every level - from first-time managers to senior leaders - on team building, performance, and difficult conversations. Partnering with R&D leadership on organizational design, team scaling, and restructuring, bringing a clear point of view on how technical orgs should be structured to move fast without losing cohesion. Leading complex or sensitive employee relations matters within R&D, exercising sound judgment and maintaining in-depth knowledge of the legal and regulatory considerations across the regions where our R&D teams sit. Using people data and workforce analytics to spot trends across the R&D org - attrition, engagement, promotion velocity - and turning those insights into concrete recommendations for leadership. Driving R&D's participation in company-wide talent programs, including talent calibration, compensation reviews, and performance cycles, adapting the process where needed for a technical, global workforce. Identifying and developing high-potential talent within R&D, and partnering with Talent Acquisition on critical technical hiring and succession planning for key roles. Partnering cross-functionally with Total Rewards, Talent Acquisition, Learning & Growth, and People Operations to make sure R&D's people programs are cohesive with the broader Snyk people strategy. Mentoring other members of the People team and contributing a strong point of view to how the wider People function evolves as Snyk scales. What You Bring: 10+ years of progressive HR/People experience, including several years supporting Engineering, Product, R&D, or another technical organization, ideally in a high-growth software or security company. A track record of partnering directly with senior (VP/C-level) technical leaders as a trusted advisor, not just an execution partner. Strong experience with organizational design and scaling - you have a real point of view on how to structure technical teams as they grow, and you've been in the room for reorgs, not just briefed on them afterward. Sound, consistent judgment on sensitive employee relations matters, with working knowledge of employment practices across multiple countries (Snyk's R&D org spans the US, UK, Israel, Romania, and beyond). A genuinely analytical mindset - you're comfortable pulling apart people data to find the story in it, and you use it to influence decisions rather than just report on them. The ability to operate at multiple altitudes in the same day: advising a VP on succession planning in the morning, coaching a first-time manager through a hard conversation in the afternoon. Excellent written and verbal communication skills, with the judgment to know when a message needs polish and when it needs to be direct and human. Experience building or scaling people programs in a fast-paced, ambiguous environment - you're energized by building the plane while flying it, not just running a mature playbook. It'd Be Awesome If You Also Experience mentoring more junior colleagues across the people organization. SHRM, HRCI, CIPD or equivalent HR certification. Have implemented AI into your daily work life. Annual Base Salary Range: $215,000 - $240,000 + 20% annual bonus Snyk is committed to equal pay for equal work and carefully considers a wide range of compensation factors. Actual compensation may vary based on prior experience, skills, location, internal equity, and other job-related factors. Our Total Rewards program includes, but is not limited to, a 401(k) retirement plan, paid time off, and health, dental, and vision insurance. We care deeply about the warm, inclusive environment we've created and we value diversity - we welcome applications from those typically underrepresented in tech. If you like the sound of this role but are not totally sure whether you're the right person, do apply anyway! About Snyk Snyk is committed to creating an inclusive and engaging environment where our employees can thrive as we rally behind our common mission to make the digital world a safer place. From Snyk employee resource groups, to global benefits that help our employees prioritize their health, wellness, financial security, and a work/life blend, we aim to support our employees along their entire journeys here at Snyk. Benefits & Programs Prioritize health, wellness, financial security, and life balance with programs tailored to your location and role. Flexible working hours, work-from home allowances, in-office perks, and time off for learning and self development Generous vacation and wellness time off, country-specific holidays, and 100% paid parental leave for all caregivers Health benefits, employee assistance plans, and annual wellness allowance Country-specific life insurance, disability benefits, and retirement/pension programs, plus mobile phone and education allowances