Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We're redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall's AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence. Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We've built a product customers love and a business that's scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines. At Aircall, you'll join a company in motion. We're ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth. We're customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you'll feel at home here. Managing Director to own and drive end-to-end Go-To-Market (GTM) performance for one of Aircall's most strategic countries. This is an end-to-end GTM leadership role with accountability across pipeline generation, sales, and account management, in a high-growth context, at a turning point in Aircall's trajectory. We are searching for a hands-on, execution-driven leader who combines strategic clarity with operational rigor, builds high-performing teams, and consistently turns ambition into results - while keeping things human, fun, and fast. Key Responsibilities Own and drive end-to-end GTM performance Full ownership of the regional GTM strategy and execution, from pipeline generation to renewals and expansion Accountability for pipeline creation, bookings, ARR growth, retention, and expansion Ensuring tight alignment with Marketing, Partnerships, Product at a regional/ global level Execute ambitious growth targets Translate company-level growth objectives into clear local plans and execution priorities Drive consistent over performance through strong operating cadence, forecasting, and performance management Lead AI-driven growth Make Aircall's AI Product Suite a central pillar of the local GTM motion Ensure teams are equipped to sell business outcomes and AI-driven value, not just features Identify and unlock new expansion levers through AI (upsell, cross-sell, new segments) Collaborate cross-functionally Partner closely with Product to influence roadmap priorities and bring customer insights to AI innovation Work hand-in-hand with Marketing to drive demand generation, positioning, and regional GTM campaigns Develop and scale Partnerships as a strategic growth lever, including tech, channel, and ecosystem partners Build and inspire high-performing teams Lead, coach, and develop GTM teams across the region Foster a culture of excellence, ownership, and accountability Attract and retain top talent in a highly competitive environment Why join us? Key moment to join Aircall in terms of growth and opportunities Our people matter, work-life balance is important at Aircall Fast-learning environment, entrepreneurial and strong team spirit 45+ Nationalities: cosmopolite & multi-cultural mindset Competitive salary package & benefits DE&I Statement: At Aircall, we believe diversity, equity and inclusion - irrespective of origins, identity, background and orientations - are core to our journey. We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We're working to create a place filled with diverse people who can enrich and learn from one another. We're committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. We are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds. Find Jobs in United Kingdom on Arbeitnow
Aug 24, 2026
Full time
Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We're redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall's AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence. Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We've built a product customers love and a business that's scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines. At Aircall, you'll join a company in motion. We're ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth. We're customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you'll feel at home here. Managing Director to own and drive end-to-end Go-To-Market (GTM) performance for one of Aircall's most strategic countries. This is an end-to-end GTM leadership role with accountability across pipeline generation, sales, and account management, in a high-growth context, at a turning point in Aircall's trajectory. We are searching for a hands-on, execution-driven leader who combines strategic clarity with operational rigor, builds high-performing teams, and consistently turns ambition into results - while keeping things human, fun, and fast. Key Responsibilities Own and drive end-to-end GTM performance Full ownership of the regional GTM strategy and execution, from pipeline generation to renewals and expansion Accountability for pipeline creation, bookings, ARR growth, retention, and expansion Ensuring tight alignment with Marketing, Partnerships, Product at a regional/ global level Execute ambitious growth targets Translate company-level growth objectives into clear local plans and execution priorities Drive consistent over performance through strong operating cadence, forecasting, and performance management Lead AI-driven growth Make Aircall's AI Product Suite a central pillar of the local GTM motion Ensure teams are equipped to sell business outcomes and AI-driven value, not just features Identify and unlock new expansion levers through AI (upsell, cross-sell, new segments) Collaborate cross-functionally Partner closely with Product to influence roadmap priorities and bring customer insights to AI innovation Work hand-in-hand with Marketing to drive demand generation, positioning, and regional GTM campaigns Develop and scale Partnerships as a strategic growth lever, including tech, channel, and ecosystem partners Build and inspire high-performing teams Lead, coach, and develop GTM teams across the region Foster a culture of excellence, ownership, and accountability Attract and retain top talent in a highly competitive environment Why join us? Key moment to join Aircall in terms of growth and opportunities Our people matter, work-life balance is important at Aircall Fast-learning environment, entrepreneurial and strong team spirit 45+ Nationalities: cosmopolite & multi-cultural mindset Competitive salary package & benefits DE&I Statement: At Aircall, we believe diversity, equity and inclusion - irrespective of origins, identity, background and orientations - are core to our journey. We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We're working to create a place filled with diverse people who can enrich and learn from one another. We're committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. We are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds. Find Jobs in United Kingdom on Arbeitnow
You will need to login before you can apply for a job. SVP, Solution Engineering Data Foundation INTL View more categories View less categories Sector Engineering Contract Type Permanent Hours Full Time We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good- you've come to the right place. We are seeking a dynamic and visionary Senior Vice President of Global Solution Engineering for Data Foundation INTL , reporting into the Global EVP of Solutions + Consumption. This executive will lead a high-performing global Solutions Engineering organization and shape a differentiated go-to-market strategy that reinforces the Data Foundation position as an industry leader. Success in this role requires a deep understanding of the Informatica and MuleSoft landscape, strong technical acumen across the product suite, and a sharp awareness of the competitive ecosystem. This individual will be integral in helping harness the growth potential within the INTL Markets (EMEA + UKI, LATAM, ANZ) , while playing a large role in leading the vision of Data Foundation's role in the Agentic Journey across Salesforce Core. This leader will play a critical role in aligning cross-functional teams - including Sales, Industry, Product, Customer Success, Marketing, and Strategy - and will be a key player in strategic customer engagements and large-scale initiatives. As the head of this INTL team, the SVP will have the unique opportunity to foster a strong, values-driven culture, build deep customer relationships, and serve as a MuleSoft and Informatica evangelist across the broader Salesforce ecosystem, engaging directly with IT and business executives worldwide. We're looking for a proven and inspiring leader - an integral member of the Solution & Data Foundation leadership team - who will contribute to the design and execution of a multifaceted sales and go-to-market strategy aimed at accelerating growth, gaining market share, and driving world-class customer and employee experiences. The ideal candidate will bring exceptional leadership, communication, and analytical skills, coupled with a strong foundation in pre-sales, consulting, and team development, with a consistent track record of building and scaling high-performing global organizations. Key Responsibilities Lead and scale Data Foundation Global Solution Engineering organization across multiple unique regions as one unified INTL team , with a focus on attracting, developing, and retaining world-class talent while fostering a culture of engagement, inclusion, and high performance. Champion the Agentic Enterprise vision by positioning the full Data Foundation portfolio - including integration, data management, governance, and agentic capabilities - as the foundation for customers' evolving AI, data, automation, and digital transformation priorities. Drive continuous innovation in solution selling strategies, ensuring teams deliver differentiated, industry-specific value propositions that resonate with customer needs. Build and sustain trusted C-level relationships with strategic customers, guiding complex digital transformation initiatives and delivering measurable business outcomes. Partner closely with the Sales leadership team to co-develop and execute go-to-market strategies, aligned to growth objectives and evolving market dynamics (i.e. consumption, Agentic model, MuleSoft + INFA + DC360 etc.) Establish strong collaboration with Product, Engineering, and Innovation teams to ensure alignment with the product roadmap and enable field teams and customers to fully realize the value of the MuleSoft and Informatica platform. Champion diversity and inclusion while driving performance management, talent development, and robust succession planning to ensure leadership continuity and career growth opportunities across the team. Serve as a cultural ambassador and model Salesforce values, setting a high bar for leadership excellence across the global organization. Experience & Skills Required Strategic thought partner to the EVP of INTL with high influence to the Global C-Suite in collaboration with EVP of Global Solutions, contributing to technology vision and differentiated points of view that influence product strategy and market direction. Extensive pre-sales leadership or consulting experience in enterprise software - particularly within Sales, Marketing, Service, or Support solutions - with a strong sales orientation and commercial acumen. Proven ability to build and grow trusted relationships at the C-level, with a consistent track record of selling and shaping value-based solutions, particularly with CIOs and senior IT stakeholders. A strong technical acumen and ability to translate technical complex concepts in a simple yet comprehensive way to non-technical and technical professionals alike (Experience with Integration, API Management, Data Management Platforms, Data Governance, Master Data Management etc.) Experience leading complex enterprise transformations, including shaping multi-phase roadmaps and driving business innovation at scale. Demonstrated success in scaling high-performing global pre-sales or consulting organizations, with a commitment to operational excellence and a growth mindset. Strong track record of achieving and exceeding revenue and performance goals, while fostering an environment of team development, collaboration, and accountability. Passion for technology, innovation, and enabling customer success - paired with a forward-thinking mindset and ability to anticipate market trends. Inspirational people leader with a passion for developing talent, unlocking potential, and cultivating future leaders. Exceptional communication skills with the ability to simplify and articulate complex technical and business concepts to a variety of audiences. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits. and Salesforce.org are Equal Employment Opportunity and Aff Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. and Salesforce.org do not accept unsolicited headhunter and agency resumes. and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with or Salesforce.org. Salesforce welcomes all Company About Us We're Salesforce, the Customer Company, inspiring the future of business with CRM + AI + Data + Trust + You. Leading with our core values, we help companies across every industry blaze new trails and connect with their customers in a whole new way with our AI CRM. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Our Commitment to Equality At Salesforce, our commitment to driving equality and greater business value does not waver. We're working with employees, partners, Trailblazers, and customers to move closer to equality for all. We are a Disability Confident Scheme member Salesforce is proud to be part of the Disability Confident Scheme, supporting employers in recruiting and retaining talent with disabilities or long-term health conditions in the UK. We are committed to providing accommodations that best suits your needs for your interview; applicants can opt-in to the Schemeusing this accommodation form . Disability Inclusive Workplace At Salesforce, we strive to create a workplace that is inclusive and accessible for all. Discover ourDublin andLondon office accessibility guides that showcase Salesforce's commitment to customer success, trust-building, and equity. Our world-class programmes help employees thrive and perform their work without barriers. We provide various assistive tech devices (i.e., speech recognition software and screen readers), Neurodiversity Job coaching, mentoring and career development opportunities, workplace accommodations, and regular disability inclusion training to people leaders. Your wellbeing is also important outside the workplace. Our employee benefits in theUK andIreland support you and your family in all life stages. The Office of Accessibility Salesforce's Office of Accessibility provides dedicated support to ensure Salesforce employees have the right tools and resources to perform - and thrive - in the workplace. From the very start of the hiring process, we offer an inclusive work environment for all. For more on the Office of Accessibility, visitour webpage . Meet Our Equality Groups: Abilityforce . click apply for full job details
Aug 20, 2026
Full time
You will need to login before you can apply for a job. SVP, Solution Engineering Data Foundation INTL View more categories View less categories Sector Engineering Contract Type Permanent Hours Full Time We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good- you've come to the right place. We are seeking a dynamic and visionary Senior Vice President of Global Solution Engineering for Data Foundation INTL , reporting into the Global EVP of Solutions + Consumption. This executive will lead a high-performing global Solutions Engineering organization and shape a differentiated go-to-market strategy that reinforces the Data Foundation position as an industry leader. Success in this role requires a deep understanding of the Informatica and MuleSoft landscape, strong technical acumen across the product suite, and a sharp awareness of the competitive ecosystem. This individual will be integral in helping harness the growth potential within the INTL Markets (EMEA + UKI, LATAM, ANZ) , while playing a large role in leading the vision of Data Foundation's role in the Agentic Journey across Salesforce Core. This leader will play a critical role in aligning cross-functional teams - including Sales, Industry, Product, Customer Success, Marketing, and Strategy - and will be a key player in strategic customer engagements and large-scale initiatives. As the head of this INTL team, the SVP will have the unique opportunity to foster a strong, values-driven culture, build deep customer relationships, and serve as a MuleSoft and Informatica evangelist across the broader Salesforce ecosystem, engaging directly with IT and business executives worldwide. We're looking for a proven and inspiring leader - an integral member of the Solution & Data Foundation leadership team - who will contribute to the design and execution of a multifaceted sales and go-to-market strategy aimed at accelerating growth, gaining market share, and driving world-class customer and employee experiences. The ideal candidate will bring exceptional leadership, communication, and analytical skills, coupled with a strong foundation in pre-sales, consulting, and team development, with a consistent track record of building and scaling high-performing global organizations. Key Responsibilities Lead and scale Data Foundation Global Solution Engineering organization across multiple unique regions as one unified INTL team , with a focus on attracting, developing, and retaining world-class talent while fostering a culture of engagement, inclusion, and high performance. Champion the Agentic Enterprise vision by positioning the full Data Foundation portfolio - including integration, data management, governance, and agentic capabilities - as the foundation for customers' evolving AI, data, automation, and digital transformation priorities. Drive continuous innovation in solution selling strategies, ensuring teams deliver differentiated, industry-specific value propositions that resonate with customer needs. Build and sustain trusted C-level relationships with strategic customers, guiding complex digital transformation initiatives and delivering measurable business outcomes. Partner closely with the Sales leadership team to co-develop and execute go-to-market strategies, aligned to growth objectives and evolving market dynamics (i.e. consumption, Agentic model, MuleSoft + INFA + DC360 etc.) Establish strong collaboration with Product, Engineering, and Innovation teams to ensure alignment with the product roadmap and enable field teams and customers to fully realize the value of the MuleSoft and Informatica platform. Champion diversity and inclusion while driving performance management, talent development, and robust succession planning to ensure leadership continuity and career growth opportunities across the team. Serve as a cultural ambassador and model Salesforce values, setting a high bar for leadership excellence across the global organization. Experience & Skills Required Strategic thought partner to the EVP of INTL with high influence to the Global C-Suite in collaboration with EVP of Global Solutions, contributing to technology vision and differentiated points of view that influence product strategy and market direction. Extensive pre-sales leadership or consulting experience in enterprise software - particularly within Sales, Marketing, Service, or Support solutions - with a strong sales orientation and commercial acumen. Proven ability to build and grow trusted relationships at the C-level, with a consistent track record of selling and shaping value-based solutions, particularly with CIOs and senior IT stakeholders. A strong technical acumen and ability to translate technical complex concepts in a simple yet comprehensive way to non-technical and technical professionals alike (Experience with Integration, API Management, Data Management Platforms, Data Governance, Master Data Management etc.) Experience leading complex enterprise transformations, including shaping multi-phase roadmaps and driving business innovation at scale. Demonstrated success in scaling high-performing global pre-sales or consulting organizations, with a commitment to operational excellence and a growth mindset. Strong track record of achieving and exceeding revenue and performance goals, while fostering an environment of team development, collaboration, and accountability. Passion for technology, innovation, and enabling customer success - paired with a forward-thinking mindset and ability to anticipate market trends. Inspirational people leader with a passion for developing talent, unlocking potential, and cultivating future leaders. Exceptional communication skills with the ability to simplify and articulate complex technical and business concepts to a variety of audiences. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits. and Salesforce.org are Equal Employment Opportunity and Aff Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. and Salesforce.org do not accept unsolicited headhunter and agency resumes. and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with or Salesforce.org. Salesforce welcomes all Company About Us We're Salesforce, the Customer Company, inspiring the future of business with CRM + AI + Data + Trust + You. Leading with our core values, we help companies across every industry blaze new trails and connect with their customers in a whole new way with our AI CRM. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Our Commitment to Equality At Salesforce, our commitment to driving equality and greater business value does not waver. We're working with employees, partners, Trailblazers, and customers to move closer to equality for all. We are a Disability Confident Scheme member Salesforce is proud to be part of the Disability Confident Scheme, supporting employers in recruiting and retaining talent with disabilities or long-term health conditions in the UK. We are committed to providing accommodations that best suits your needs for your interview; applicants can opt-in to the Schemeusing this accommodation form . Disability Inclusive Workplace At Salesforce, we strive to create a workplace that is inclusive and accessible for all. Discover ourDublin andLondon office accessibility guides that showcase Salesforce's commitment to customer success, trust-building, and equity. Our world-class programmes help employees thrive and perform their work without barriers. We provide various assistive tech devices (i.e., speech recognition software and screen readers), Neurodiversity Job coaching, mentoring and career development opportunities, workplace accommodations, and regular disability inclusion training to people leaders. Your wellbeing is also important outside the workplace. Our employee benefits in theUK andIreland support you and your family in all life stages. The Office of Accessibility Salesforce's Office of Accessibility provides dedicated support to ensure Salesforce employees have the right tools and resources to perform - and thrive - in the workplace. From the very start of the hiring process, we offer an inclusive work environment for all. For more on the Office of Accessibility, visitour webpage . Meet Our Equality Groups: Abilityforce . click apply for full job details
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isnt a buzzword - its a way of life. The world of work as we know it is changing and were looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? Youre in the right place! Agentforce is the future of AI, and you are the future of Salesforce. We re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good- youve come to the right place. Senior Vice President of Global Solution Engineering for Data Foundation INTL This executive will lead a high-performing global Solutions Engineering organization and shape a differentiated go-to-market strategy that reinforces the Data Foundation position as an industry leader. Success in this role requires a deep understanding of the Informatica and MuleSoft landscape, strong technical acumen across the product suite, and a sharp awareness of the competitive ecosystem. This individual will be integral in helping harness the growth potential within the INTL Markets (EMEA + UKI, LATAM, ANZ), while playing a large role in leading the vision of Data Foundation s role in the Agentic Journey across Salesforce Core. This leader will play a critical role in aligning cross-functional teams - including Sales, Industry, Product, Customer Success, Marketing, and Strategy - and will be a key player in strategic customer engagements and large-scale initiatives. As the head of this INTL team, the SVP will have the unique opportunity to foster a strong, values-driven culture, build deep customer relationships, and serve as a MuleSoft and Informatica evangelist across the broader Salesforce ecosystem, engaging directly with IT and business executives worldwide. We re looking for a proven and inspiring leader - an integral member of the Solution & Data Foundation leadership team - who will contribute to the design and execution of a multifaceted sales and go-to-market strategy aimed at accelerating growth, gaining market share, and driving world-class customer and employee experiences. The ideal candidate will bring exceptional leadership, communication, and analytical skills, coupled with a strong foundation in pre-sales, consulting, and team development, with a consistent track record of building and scaling high-performing global organizations. Key Responsibilities Lead and scale Data Foundation Global Solution Engineering organization across multiple unique regions as one unified INTL team, with a focus on attracting, developing, and retaining world-class talent while fostering a culture of engagement, inclusion, and high performance. Champion the Agentic Enterprise vision by positioning the full Data Foundation portfolio - including integration, data management, governance, and agentic capabilities - as the foundation for customers evolving AI, data, automation, and digital transformation priorities. Drive continuous innovation in solution selling strategies, ensuring teams deliver differentiated, industry-specific value propositions that resonate with customer needs. Build and sustain trusted C-level relationships with strategic customers, guiding complex digital transformation initiatives and delivering measurable business outcomes. Partner closely with the Sales leadership team to co-develop and execute go-to-market strategies, aligned to growth objectives and evolving market dynamics (i.e. consumption, Agentic model, MuleSoft + INFA + DC360 etc.) Establish strong collaboration with Product, Engineering, and Innovation teams to ensure alignment with the product roadmap and enable field teams and customers to fully realize the value of the MuleSoft and Informatica platform. Champion diversity and inclusion while driving performance management, talent development, and robust succession planning to ensure leadership continuity and career growth opportunities across the team. Serve as a cultural ambassador and model Salesforce values, setting a high bar for leadership excellence across the global organization. Experience & Skills Required Strategic thought partner to the EVP of INTL with high influence to the Global C-Suite in collaboration with EVP of Global Solutions, contributing to technology vision and differentiated points of view that influence product strategy and market direction. Extensive pre-sales leadership or consulting experience in enterprise software - particularly within Sales, Marketing, Service, or Support solutions - with a strong sales orientation and commercial acumen. Proven ability to build and grow trusted relationships at the C-level, with a consistent track record of selling and shaping value-based solutions, particularly with CIOs and senior IT stakeholders. A strong technical acumen and ability to translate technical complex concepts in a simple yet comprehensive way to non-technical and technical professionals alike (Experience with Integration, API Management, Data Management Platforms, Data Governance, Master Data Management etc.) Experience leading complex enterprise transformations, including shaping multi-phase roadmaps and driving business innovation at scale. Demonstrated success in scaling high-performing global pre-sales or consulting organizations, with a commitment to operational excellence and a growth mindset. Strong track record of achieving and exceeding revenue and performance goals, while fostering an environment of team development, collaboration, and accountability. Passion for technology, innovation, and enabling customer success - paired with a forward-thinking mindset and ability to anticipate market trends. Inspirational people leader with a passion for developing talent, unlocking potential, and cultivating future leaders. Exceptional communication skills with the ability to simplify and articulate complex technical and business concepts to a variety of audiences. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits. and Salesforce.org are Equal Employment Opportunity and Amnesty admitting the same rights to all race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. and Salesforce.org do not accept unsolicited headhunter and agency resumes. and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with or Salesforce.org. Salesforce welcomes all. Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. We re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world . click apply for full job details
Aug 19, 2026
Full time
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isnt a buzzword - its a way of life. The world of work as we know it is changing and were looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? Youre in the right place! Agentforce is the future of AI, and you are the future of Salesforce. We re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good- youve come to the right place. Senior Vice President of Global Solution Engineering for Data Foundation INTL This executive will lead a high-performing global Solutions Engineering organization and shape a differentiated go-to-market strategy that reinforces the Data Foundation position as an industry leader. Success in this role requires a deep understanding of the Informatica and MuleSoft landscape, strong technical acumen across the product suite, and a sharp awareness of the competitive ecosystem. This individual will be integral in helping harness the growth potential within the INTL Markets (EMEA + UKI, LATAM, ANZ), while playing a large role in leading the vision of Data Foundation s role in the Agentic Journey across Salesforce Core. This leader will play a critical role in aligning cross-functional teams - including Sales, Industry, Product, Customer Success, Marketing, and Strategy - and will be a key player in strategic customer engagements and large-scale initiatives. As the head of this INTL team, the SVP will have the unique opportunity to foster a strong, values-driven culture, build deep customer relationships, and serve as a MuleSoft and Informatica evangelist across the broader Salesforce ecosystem, engaging directly with IT and business executives worldwide. We re looking for a proven and inspiring leader - an integral member of the Solution & Data Foundation leadership team - who will contribute to the design and execution of a multifaceted sales and go-to-market strategy aimed at accelerating growth, gaining market share, and driving world-class customer and employee experiences. The ideal candidate will bring exceptional leadership, communication, and analytical skills, coupled with a strong foundation in pre-sales, consulting, and team development, with a consistent track record of building and scaling high-performing global organizations. Key Responsibilities Lead and scale Data Foundation Global Solution Engineering organization across multiple unique regions as one unified INTL team, with a focus on attracting, developing, and retaining world-class talent while fostering a culture of engagement, inclusion, and high performance. Champion the Agentic Enterprise vision by positioning the full Data Foundation portfolio - including integration, data management, governance, and agentic capabilities - as the foundation for customers evolving AI, data, automation, and digital transformation priorities. Drive continuous innovation in solution selling strategies, ensuring teams deliver differentiated, industry-specific value propositions that resonate with customer needs. Build and sustain trusted C-level relationships with strategic customers, guiding complex digital transformation initiatives and delivering measurable business outcomes. Partner closely with the Sales leadership team to co-develop and execute go-to-market strategies, aligned to growth objectives and evolving market dynamics (i.e. consumption, Agentic model, MuleSoft + INFA + DC360 etc.) Establish strong collaboration with Product, Engineering, and Innovation teams to ensure alignment with the product roadmap and enable field teams and customers to fully realize the value of the MuleSoft and Informatica platform. Champion diversity and inclusion while driving performance management, talent development, and robust succession planning to ensure leadership continuity and career growth opportunities across the team. Serve as a cultural ambassador and model Salesforce values, setting a high bar for leadership excellence across the global organization. Experience & Skills Required Strategic thought partner to the EVP of INTL with high influence to the Global C-Suite in collaboration with EVP of Global Solutions, contributing to technology vision and differentiated points of view that influence product strategy and market direction. Extensive pre-sales leadership or consulting experience in enterprise software - particularly within Sales, Marketing, Service, or Support solutions - with a strong sales orientation and commercial acumen. Proven ability to build and grow trusted relationships at the C-level, with a consistent track record of selling and shaping value-based solutions, particularly with CIOs and senior IT stakeholders. A strong technical acumen and ability to translate technical complex concepts in a simple yet comprehensive way to non-technical and technical professionals alike (Experience with Integration, API Management, Data Management Platforms, Data Governance, Master Data Management etc.) Experience leading complex enterprise transformations, including shaping multi-phase roadmaps and driving business innovation at scale. Demonstrated success in scaling high-performing global pre-sales or consulting organizations, with a commitment to operational excellence and a growth mindset. Strong track record of achieving and exceeding revenue and performance goals, while fostering an environment of team development, collaboration, and accountability. Passion for technology, innovation, and enabling customer success - paired with a forward-thinking mindset and ability to anticipate market trends. Inspirational people leader with a passion for developing talent, unlocking potential, and cultivating future leaders. Exceptional communication skills with the ability to simplify and articulate complex technical and business concepts to a variety of audiences. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits. and Salesforce.org are Equal Employment Opportunity and Amnesty admitting the same rights to all race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. and Salesforce.org do not accept unsolicited headhunter and agency resumes. and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with or Salesforce.org. Salesforce welcomes all. Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. We re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world . click apply for full job details
Job Details Expected Travel: 0 - 50% Employment Type: Regular Full Time Overview The Customer Services & Delivery (CS&D) Market Unit (MU) UKI Head is a senior leader responsible for driving the CS&D strategy in the region and executing SAP's goal to be Cloud and Business AI company, while shaping and executing RISE with SAP, Cloud Adoption and driving innovation with SAP customers. As CS&D MU UKI Head you will have overall end-to-end responsibility for CS&D business success, business transformation and customer success at MU level. In addition, this leader has a strong focus on achieving financial results (revenue and margin) while ensuring delivery excellence and enabling our customers to realize true business value of SAP's innovations. Key Priorities Accelerate Cloud and Business AI growth in the region Accelerate Cloud success in the region via strong Adoption & Consumption focus Shape and execute the services transformation to the cloud, including SAP Business AI Platform success Shape and successfully execute the CS&D strategy in the region in alignment with SAP's strategy Accelerate workforce transformation and skills readiness to support services transformation Responsibilities Leadership Understand the SAP strategy and communicate a clear vision of the future: discuss, explain and actively promote the vision within the region, and to customers. Align the CS&D strategy to the Market Unit and drive adoption across all segments. Act as a member of the region management teams. Represent SAP and CS&D in internal and external events, partner and customer interactions. Strong leader at both the strategic and tactical levels, sees and articulates the bigger picture. Sound knowledge of the SAP market and competition; a strong negotiator who has experience in ensuring customer success and reference - ability as well as supporting profitability targets. Solid understanding of the operational and financial aspects of running a services business. P&L awareness and ownership. Create trusted relationships with strategic customers and partners. Solid understanding of the innovation technologies landscape and trends. Ability to cover those topics in public events and C-Level customer conversations. Delivery Excellence and Management Executional Excellence: Ability to consistently achieve results and exceed targets. Champion an environment where Market Unit Business Managers are transparent in providing oversight across all engagements, from the initial bid process to project completion, by working closely with their direct reports, CS Sales, Services Sales, Delivery Management Office, and other stakeholders. Understanding of the SAP implementation principles in different methodologies and able to articulate this clearly to customers. Tightly monitor regional and Market Unit revenue, margin and contribution, take corrective action to ensure commitments are met. Evaluate complex situations accurately and identify viable solutions that create successful and predictable outcomes for their engagements and customers, balancing SAP objectives. Services Sales Accelerates the market penetration with the new Services and Support Portfolio Develop, in strict collaboration with MU MD UKI a strategic growth plan for Services Sales, including an operational roadmap; execute through the regional structure. Steer performance and financial results of Services Sales. Own the regional Services sales booking number, in collaboration with the MU UKI MD Innovate on commercial and, with CS&D and Partner organizations, delivery models. Drive the full Services Sales portfolio within the MU Services Sales organizations. Drive consistency, simplicity, speed, customer value realization and elevated customer experience. Work with MU to drive a successful end-to-end services engagement. Serve as Executive sponsor on key, global, strategic customers, and engagements. Operational Excellence Ensure transparency and predictability of the business on all levels. Maintain highest standards of business integrity and compliance. Ensure tracking and realization of the financial targets and other KPIs at each level of the P&L within the MU down to individual levels. Workforce Management including Supply, Demand and Forecast Management. Effective resource planning and allocation across their accounts. Understand Partner Management aspects relevant to the MU and individual customers and assist with implementation of partner management strategy. Sales and Business Development Develop a clear and structured Go-to-Market strategy for the MU. Grow the business together with Customer Success teams within the MU by identifying opportunities, scoping customer needs. Collaborate with Service Portfolio Management and drive the success of new service offerings and delivery models. Team Management Develop and execute the people agenda aligned with the SAP strategy and CS&D priorities. Monitor team performance and report on metrics with clarity and consistency. Expertise In-depth understanding of SAP's strategy and market position. Strong process-orientation and organizational change skills. Outstanding communication and networking skills. High ambition, drive for, and focus on results and execution. Experience managing and interacting with a geographically and culturally diverse team. High level of flexibility, integrity, and confidentiality. Excellent listener and communicator capable of articulating and simplifying complex situations. Liaison and consultative skills: negotiating and conflict management skills. Ability to train, mentor and develop team members, ensuring they run at their best. Experience Experience in leading a MU or regional business unit with holistic General Manager responsibility. Strong stakeholder management and influencing skills, enduring focus on Customer Success and experience in engaging with the C-suite. Experience with managing a sizeable P&L. Experience in leading and managing/interacting with a diverse and territorially distributed team in a matrix structure. Relevant and current experience in running a professional services organization in SAP environment. This must include SAP's newer technologies. Proven ability to drive delivery execution within their area of responsibility, proficiency in aligning cross-topic objectives and approaches within a matrixed organisation. Solid knowledge of key SAP solutions and respective industry business process understanding. Key Competencies Customer Focus: strong focus on the customer and customer success outcomes. Customer Success Leadership: Track record of 7+ years of national/international leadership in Services/Sales areas. Solid line and dotted line organization management manifested by high leadership trust score and employee engagement score. Fosters belonging, accountability, transparency and trust. Business Transformation: Track record of translating transformations and strategy into execution & measurable business success, with focus on services delivery towards customers success transformations and track record of significant delivery efficiencies. Business performance: ability to deliver against financial and non-financial business goals. Strong stakeholder management and influencing skills. Proven experience in successfully leading cross functional teams without authority / in a matrix construct. Relevant and current experience in running a professional services organization in SAP environment. This must include SAP's newer technologies. Solid knowledge of key SAP solutions and respective industry business process understanding. Regional exposure within the respective region. Strong strategic thinking and decision-making skills. Other Language: Fluency in English Education: Bachelor's Degree or equivalent accreditation required; Master's Degree or MBA Preferred. Legal & Equal Opportunity Statement Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. Successful candidates might be required to undergo a background verification with an external vendor. Recruitment Process Disclosure For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Please note that any violation of these guidelines may result in disqualification from the hiring process.
Aug 18, 2026
Full time
Job Details Expected Travel: 0 - 50% Employment Type: Regular Full Time Overview The Customer Services & Delivery (CS&D) Market Unit (MU) UKI Head is a senior leader responsible for driving the CS&D strategy in the region and executing SAP's goal to be Cloud and Business AI company, while shaping and executing RISE with SAP, Cloud Adoption and driving innovation with SAP customers. As CS&D MU UKI Head you will have overall end-to-end responsibility for CS&D business success, business transformation and customer success at MU level. In addition, this leader has a strong focus on achieving financial results (revenue and margin) while ensuring delivery excellence and enabling our customers to realize true business value of SAP's innovations. Key Priorities Accelerate Cloud and Business AI growth in the region Accelerate Cloud success in the region via strong Adoption & Consumption focus Shape and execute the services transformation to the cloud, including SAP Business AI Platform success Shape and successfully execute the CS&D strategy in the region in alignment with SAP's strategy Accelerate workforce transformation and skills readiness to support services transformation Responsibilities Leadership Understand the SAP strategy and communicate a clear vision of the future: discuss, explain and actively promote the vision within the region, and to customers. Align the CS&D strategy to the Market Unit and drive adoption across all segments. Act as a member of the region management teams. Represent SAP and CS&D in internal and external events, partner and customer interactions. Strong leader at both the strategic and tactical levels, sees and articulates the bigger picture. Sound knowledge of the SAP market and competition; a strong negotiator who has experience in ensuring customer success and reference - ability as well as supporting profitability targets. Solid understanding of the operational and financial aspects of running a services business. P&L awareness and ownership. Create trusted relationships with strategic customers and partners. Solid understanding of the innovation technologies landscape and trends. Ability to cover those topics in public events and C-Level customer conversations. Delivery Excellence and Management Executional Excellence: Ability to consistently achieve results and exceed targets. Champion an environment where Market Unit Business Managers are transparent in providing oversight across all engagements, from the initial bid process to project completion, by working closely with their direct reports, CS Sales, Services Sales, Delivery Management Office, and other stakeholders. Understanding of the SAP implementation principles in different methodologies and able to articulate this clearly to customers. Tightly monitor regional and Market Unit revenue, margin and contribution, take corrective action to ensure commitments are met. Evaluate complex situations accurately and identify viable solutions that create successful and predictable outcomes for their engagements and customers, balancing SAP objectives. Services Sales Accelerates the market penetration with the new Services and Support Portfolio Develop, in strict collaboration with MU MD UKI a strategic growth plan for Services Sales, including an operational roadmap; execute through the regional structure. Steer performance and financial results of Services Sales. Own the regional Services sales booking number, in collaboration with the MU UKI MD Innovate on commercial and, with CS&D and Partner organizations, delivery models. Drive the full Services Sales portfolio within the MU Services Sales organizations. Drive consistency, simplicity, speed, customer value realization and elevated customer experience. Work with MU to drive a successful end-to-end services engagement. Serve as Executive sponsor on key, global, strategic customers, and engagements. Operational Excellence Ensure transparency and predictability of the business on all levels. Maintain highest standards of business integrity and compliance. Ensure tracking and realization of the financial targets and other KPIs at each level of the P&L within the MU down to individual levels. Workforce Management including Supply, Demand and Forecast Management. Effective resource planning and allocation across their accounts. Understand Partner Management aspects relevant to the MU and individual customers and assist with implementation of partner management strategy. Sales and Business Development Develop a clear and structured Go-to-Market strategy for the MU. Grow the business together with Customer Success teams within the MU by identifying opportunities, scoping customer needs. Collaborate with Service Portfolio Management and drive the success of new service offerings and delivery models. Team Management Develop and execute the people agenda aligned with the SAP strategy and CS&D priorities. Monitor team performance and report on metrics with clarity and consistency. Expertise In-depth understanding of SAP's strategy and market position. Strong process-orientation and organizational change skills. Outstanding communication and networking skills. High ambition, drive for, and focus on results and execution. Experience managing and interacting with a geographically and culturally diverse team. High level of flexibility, integrity, and confidentiality. Excellent listener and communicator capable of articulating and simplifying complex situations. Liaison and consultative skills: negotiating and conflict management skills. Ability to train, mentor and develop team members, ensuring they run at their best. Experience Experience in leading a MU or regional business unit with holistic General Manager responsibility. Strong stakeholder management and influencing skills, enduring focus on Customer Success and experience in engaging with the C-suite. Experience with managing a sizeable P&L. Experience in leading and managing/interacting with a diverse and territorially distributed team in a matrix structure. Relevant and current experience in running a professional services organization in SAP environment. This must include SAP's newer technologies. Proven ability to drive delivery execution within their area of responsibility, proficiency in aligning cross-topic objectives and approaches within a matrixed organisation. Solid knowledge of key SAP solutions and respective industry business process understanding. Key Competencies Customer Focus: strong focus on the customer and customer success outcomes. Customer Success Leadership: Track record of 7+ years of national/international leadership in Services/Sales areas. Solid line and dotted line organization management manifested by high leadership trust score and employee engagement score. Fosters belonging, accountability, transparency and trust. Business Transformation: Track record of translating transformations and strategy into execution & measurable business success, with focus on services delivery towards customers success transformations and track record of significant delivery efficiencies. Business performance: ability to deliver against financial and non-financial business goals. Strong stakeholder management and influencing skills. Proven experience in successfully leading cross functional teams without authority / in a matrix construct. Relevant and current experience in running a professional services organization in SAP environment. This must include SAP's newer technologies. Solid knowledge of key SAP solutions and respective industry business process understanding. Regional exposure within the respective region. Strong strategic thinking and decision-making skills. Other Language: Fluency in English Education: Bachelor's Degree or equivalent accreditation required; Master's Degree or MBA Preferred. Legal & Equal Opportunity Statement Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. Successful candidates might be required to undergo a background verification with an external vendor. Recruitment Process Disclosure For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Please note that any violation of these guidelines may result in disqualification from the hiring process.
Select how often (in days) to receive an alert: Customer Services & Delivery Market Unit UKI Head, Consulting Business Expected Travel: 0 - 50% Employment Type: Regular Full Time The Customer Services & Delivery (CS&D) Market Unit (MU) UKI Head is a Senior leader responsible for driving the CS&D strategy in the region and executing SAP's goal to be Cloud and Business AI company, while shaping and executing RISE with SAP, Cloud Adoption and driving innovation with SAP customers. As CS&D MU UKI Head you will have overall end-to-end responsibility of CS&D business success, business transformation and customer success at MU level. In addition, this leader has a strong focus on achieving financial results (revenue and margin) while ensuring delivery excellence and enabling our customers to realize true business value of SAP's innovations. The MU UKI CS&D Head is a key member of the regional CE&A leadership team, partnering closely with other L3 senior leadership to define and execute joint GTM activities, adoption initiatives, and to ensure business success. This leader represents CS&D organization in customer interactions at C-Level, partner ecosystem, public events, and SAP-internal activities within the MU and beyond. As a people manager, the CS&D MU UKI Head coaches and develops teams to reach their full potential. Key priorities Accelerate Cloud and Business AI growth in the region Accelerate Cloud success in the region via strong Adoption & Consumption focus Shape and execute the services transformation to the cloud, including SAP Business AI Platform success Shape and successfully execute the CS&D strategy in the region in alignment with the SAP's strategy Accelerate workforce transformation and skills readiness to support services transformation Responsibilities Leadership Understand the SAP strategy and communicate a clear vision of the future: discuss, explain and actively promote the vision within the region, and to customers. Align the CS&D strategy to the Market Unit and drive adoption across all segments. Act as a member of the region management teams. Represent SAP and CS&D in internal and external events, partner and customer interactions. Strong leader at both the strategic and tactical levels, sees and articulates the bigger picture. Sound knowledge of the SAP market and competition; a strong negotiator who has experience in ensuring customer success and reference - ability as well as supporting profitability targets. Solid understanding of the operational and financial aspects of running a services business. P&L awareness and ownership. Create trusted relationships with strategic customers and partners. Solid understanding of the innovation technologies landscape and trends. Ability to cover those topics in public events and C-Level customer conversations. Delivery Excellence and Management Executional Excellence: Ability to consistently achieve results and exceed targets. Champion an environment where Market Unit Business Managers are transparent in providing oversight across all engagements, from the initial bid process to project completion, by working closely with their direct reports, CS Sales, Services Sales, Delivery Management Office, and other stakeholders. Understanding of the SAP implementation principles in different methodologies and able to articulate this clearly to customers. Tightly monitor regional and Market Unit revenue, margin and contribution, take corrective action to ensure commitments are met. Evaluate complex situations accurately and identify viable solutions that create successful and predictable outcomes for their engagements and customers, balancing SAP objectives. Accelerates the market penetration with the new Services and Support Portfolio Develop, in strict collaboration with MU MD UKI a strategic growth plan for Services Sales, including an operational roadmap; execute through the regional structure. Steer performance and financial results of Services Sales. Own the regional Services sales booking number, in collaboration with the MU UKI MD Innovate on commercial and, with CS&D and Partner organizations, delivery models. Drive the full Services Sales portfolio within the MU Services Sales organizations. Drive consistency, simplicity, speed, customer value realization and elevated customer experience. Work with MU to drive a successful end-to-end services engagement. Serve as Executive sponsor on key, global, strategic customers, and engagements. Operational Excellence Ensure transparency and predictability of the business on all levels. Maintain highest standards of business integrity and compliance. Ensure tracking and realization of the financial targets and other KPIs at each level of the P&L within the MU down to individual levels. Workforce Management including Supply, Demand and Forecast Management. Effective resource planning and allocation across their accounts. Understand Partner Management aspects relevant to the MU and individual customers and assist with implementation of partner management strategy. Sales and Business Development Develop a clear and structured Go-to-Market strategy for the MU. Grow the business together with Customer Success teams within the MU by identifying opportunities, scoping customer needs. Collaborate with Service Portfolio Management and drive the success of new service offerings and delivery models. Team management Develop and execute the people agenda aligned with the SAP strategy and CS&D priorities. Monitor team performance and report on metrics with clarity and consistency. Expertise In-depth understanding of SAP's strategy and market position. Strong process-orientation and organizational change skills. Outstanding communication and networking skills. High ambition, drive for, and focus on results and execution. Experience managing and interacting with a geographically and culturally diverse team. High level of flexibility, integrity, and confidentiality. Excellent listener and communicator capable of articulating and simplifying complex situations. Liaison and consultative skills: negotiating and conflict management skills. Ability to train, mentor and develop team members, ensuring they run at their best. Experience Experience in leading a MU or regional business unit with holistic General Manager responsibility. Strong stakeholder management and influencing skills, enduring focus on Customer Success and experience in engaging with the C-suite. Experience with managing a sizeable P&L. Experience in leading and managing/interacting with a diverse and territorially distributed team in a matrix structure. Relevant and current experience in running a professional services organization in SAP environment. This must include SAP's newer technologies. Proven ability to drive delivery execution within their area of responsibility, proficiency in aligning cross-topic objectives and approaches within a matrixed organisation. Solid knowledge of key SAP solutions and respective industry business process understanding. Customer Focus: strong focus on the customer and customer success outcomes. Customer Success Leadership: Track record of 7+ years of national/international leadership in Services/Sales areas. Solid line and dotted line organization management manifested by high leadership trust score and employee engagement score. Fosters belonging, accountability, transparency and trust. Business Transformation: Track record of translating transformations and strategy into execution & measurable business success, with focus on services delivery towards customers success transformations and track record of significant delivery efficiencies. Business performance: ability to deliver against financial and non-financial business goals. Strong stakeholder management and influencing skills. Proven experience in successfully leading cross functional teams without authority / in a matrix construct. Relevant and current experience in running a professional services organization in SAP environment. This must include SAP's newer technologies. Solid knowledge of key SAP solutions and respective industry business process understanding. Regional exposure within the respective region. Strong strategic thinking and decision-making skills. Other Language: Fluency in English Education: Bachelor's Degree or equivalent accreditation required; Master's Degree or MBA Preferred . Location Middlesex, GB, TW148HD Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end to end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose driven and future focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. . click apply for full job details
Jul 29, 2026
Full time
Select how often (in days) to receive an alert: Customer Services & Delivery Market Unit UKI Head, Consulting Business Expected Travel: 0 - 50% Employment Type: Regular Full Time The Customer Services & Delivery (CS&D) Market Unit (MU) UKI Head is a Senior leader responsible for driving the CS&D strategy in the region and executing SAP's goal to be Cloud and Business AI company, while shaping and executing RISE with SAP, Cloud Adoption and driving innovation with SAP customers. As CS&D MU UKI Head you will have overall end-to-end responsibility of CS&D business success, business transformation and customer success at MU level. In addition, this leader has a strong focus on achieving financial results (revenue and margin) while ensuring delivery excellence and enabling our customers to realize true business value of SAP's innovations. The MU UKI CS&D Head is a key member of the regional CE&A leadership team, partnering closely with other L3 senior leadership to define and execute joint GTM activities, adoption initiatives, and to ensure business success. This leader represents CS&D organization in customer interactions at C-Level, partner ecosystem, public events, and SAP-internal activities within the MU and beyond. As a people manager, the CS&D MU UKI Head coaches and develops teams to reach their full potential. Key priorities Accelerate Cloud and Business AI growth in the region Accelerate Cloud success in the region via strong Adoption & Consumption focus Shape and execute the services transformation to the cloud, including SAP Business AI Platform success Shape and successfully execute the CS&D strategy in the region in alignment with the SAP's strategy Accelerate workforce transformation and skills readiness to support services transformation Responsibilities Leadership Understand the SAP strategy and communicate a clear vision of the future: discuss, explain and actively promote the vision within the region, and to customers. Align the CS&D strategy to the Market Unit and drive adoption across all segments. Act as a member of the region management teams. Represent SAP and CS&D in internal and external events, partner and customer interactions. Strong leader at both the strategic and tactical levels, sees and articulates the bigger picture. Sound knowledge of the SAP market and competition; a strong negotiator who has experience in ensuring customer success and reference - ability as well as supporting profitability targets. Solid understanding of the operational and financial aspects of running a services business. P&L awareness and ownership. Create trusted relationships with strategic customers and partners. Solid understanding of the innovation technologies landscape and trends. Ability to cover those topics in public events and C-Level customer conversations. Delivery Excellence and Management Executional Excellence: Ability to consistently achieve results and exceed targets. Champion an environment where Market Unit Business Managers are transparent in providing oversight across all engagements, from the initial bid process to project completion, by working closely with their direct reports, CS Sales, Services Sales, Delivery Management Office, and other stakeholders. Understanding of the SAP implementation principles in different methodologies and able to articulate this clearly to customers. Tightly monitor regional and Market Unit revenue, margin and contribution, take corrective action to ensure commitments are met. Evaluate complex situations accurately and identify viable solutions that create successful and predictable outcomes for their engagements and customers, balancing SAP objectives. Accelerates the market penetration with the new Services and Support Portfolio Develop, in strict collaboration with MU MD UKI a strategic growth plan for Services Sales, including an operational roadmap; execute through the regional structure. Steer performance and financial results of Services Sales. Own the regional Services sales booking number, in collaboration with the MU UKI MD Innovate on commercial and, with CS&D and Partner organizations, delivery models. Drive the full Services Sales portfolio within the MU Services Sales organizations. Drive consistency, simplicity, speed, customer value realization and elevated customer experience. Work with MU to drive a successful end-to-end services engagement. Serve as Executive sponsor on key, global, strategic customers, and engagements. Operational Excellence Ensure transparency and predictability of the business on all levels. Maintain highest standards of business integrity and compliance. Ensure tracking and realization of the financial targets and other KPIs at each level of the P&L within the MU down to individual levels. Workforce Management including Supply, Demand and Forecast Management. Effective resource planning and allocation across their accounts. Understand Partner Management aspects relevant to the MU and individual customers and assist with implementation of partner management strategy. Sales and Business Development Develop a clear and structured Go-to-Market strategy for the MU. Grow the business together with Customer Success teams within the MU by identifying opportunities, scoping customer needs. Collaborate with Service Portfolio Management and drive the success of new service offerings and delivery models. Team management Develop and execute the people agenda aligned with the SAP strategy and CS&D priorities. Monitor team performance and report on metrics with clarity and consistency. Expertise In-depth understanding of SAP's strategy and market position. Strong process-orientation and organizational change skills. Outstanding communication and networking skills. High ambition, drive for, and focus on results and execution. Experience managing and interacting with a geographically and culturally diverse team. High level of flexibility, integrity, and confidentiality. Excellent listener and communicator capable of articulating and simplifying complex situations. Liaison and consultative skills: negotiating and conflict management skills. Ability to train, mentor and develop team members, ensuring they run at their best. Experience Experience in leading a MU or regional business unit with holistic General Manager responsibility. Strong stakeholder management and influencing skills, enduring focus on Customer Success and experience in engaging with the C-suite. Experience with managing a sizeable P&L. Experience in leading and managing/interacting with a diverse and territorially distributed team in a matrix structure. Relevant and current experience in running a professional services organization in SAP environment. This must include SAP's newer technologies. Proven ability to drive delivery execution within their area of responsibility, proficiency in aligning cross-topic objectives and approaches within a matrixed organisation. Solid knowledge of key SAP solutions and respective industry business process understanding. Customer Focus: strong focus on the customer and customer success outcomes. Customer Success Leadership: Track record of 7+ years of national/international leadership in Services/Sales areas. Solid line and dotted line organization management manifested by high leadership trust score and employee engagement score. Fosters belonging, accountability, transparency and trust. Business Transformation: Track record of translating transformations and strategy into execution & measurable business success, with focus on services delivery towards customers success transformations and track record of significant delivery efficiencies. Business performance: ability to deliver against financial and non-financial business goals. Strong stakeholder management and influencing skills. Proven experience in successfully leading cross functional teams without authority / in a matrix construct. Relevant and current experience in running a professional services organization in SAP environment. This must include SAP's newer technologies. Solid knowledge of key SAP solutions and respective industry business process understanding. Regional exposure within the respective region. Strong strategic thinking and decision-making skills. Other Language: Fluency in English Education: Bachelor's Degree or equivalent accreditation required; Master's Degree or MBA Preferred . Location Middlesex, GB, TW148HD Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end to end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose driven and future focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. . click apply for full job details
Permanent full-time opportunity Hybrid role with a minimum of 3 days per week spent in the Hammersmith office At Qantas, our strong beliefs guide the way we work, ensuring everything we do stays true to our customers and this iconic brand. Our offshore ports each have a personality of their own. When you are part of the offshore Qantas family, you're only geographically distant, you are still an integral and close part of our team. As the Manager Financial Analysis, you will lead the UKIEMEA annual budget and five year planning cycle, working closely with business budget owners and the regional Financial Controller, and ensuring full alignment with corporate finance directives and timelines. You will oversee all regional forecasting, variance analysis, and financial commentary, ensuring outputs reflect the strategic direction set by the Head of Finance Sales and the Financial Controller Sales in Sydney. In addition, you will be responsible for producing detailed management reports that support strategic decision making across the UKIEMEA region, providing clear guidance on financial outcomes and long term objectives. A key focus of the role is monitoring Cost of Sale (COS), ensuring the business understands the drivers behind COS performance and the potential impact of decisions, with the goal of meeting regional COS targets. You'll have: Tertiary qualification in accounting or finance Newly qualified ICA, CPA, CIMA, ACCA, or ACA or equivalent professional qualification Extensive financial management experience, preferably at a senior level Extensive management accounting experience Experience in both finance and commercial roles and an ability to successfully combine the two disciplines Experience in Qantas Sales and Distribution and knowledge of Qantas commercial dealing would be advantageous Why Qantas? You'll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. There are many different opportunities across our team, which means you'll be able to grow both personally and professionally at Qantas. Your development is a priority for us - so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You'll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we've got a great track record of supporting our people to take their career in so many different directions, the destinations are endless. The Qantas employee benefits program offers amazing benefits that extend well beyond travel. We'll support your well being: Whether it's learning to better support your own and others' mental health, our interactive well being app or your very own tailored nutrition plan. You'll also be eligible for private medical insurance and a health cash plan. We love to travel: Enjoy discounted air travel from the UK to Australia and within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays Qantas are equal opportunity employers, so by coming to work for us, you'll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage people of all backgrounds to apply. If you're ready to step into a culture that will challenge and excite you, submit an application and let's explore how we go places together. Please note, applicants must have unrestricted working rights to live and work in London. Applications close: Sunday 7 June 2026.
May 29, 2026
Full time
Permanent full-time opportunity Hybrid role with a minimum of 3 days per week spent in the Hammersmith office At Qantas, our strong beliefs guide the way we work, ensuring everything we do stays true to our customers and this iconic brand. Our offshore ports each have a personality of their own. When you are part of the offshore Qantas family, you're only geographically distant, you are still an integral and close part of our team. As the Manager Financial Analysis, you will lead the UKIEMEA annual budget and five year planning cycle, working closely with business budget owners and the regional Financial Controller, and ensuring full alignment with corporate finance directives and timelines. You will oversee all regional forecasting, variance analysis, and financial commentary, ensuring outputs reflect the strategic direction set by the Head of Finance Sales and the Financial Controller Sales in Sydney. In addition, you will be responsible for producing detailed management reports that support strategic decision making across the UKIEMEA region, providing clear guidance on financial outcomes and long term objectives. A key focus of the role is monitoring Cost of Sale (COS), ensuring the business understands the drivers behind COS performance and the potential impact of decisions, with the goal of meeting regional COS targets. You'll have: Tertiary qualification in accounting or finance Newly qualified ICA, CPA, CIMA, ACCA, or ACA or equivalent professional qualification Extensive financial management experience, preferably at a senior level Extensive management accounting experience Experience in both finance and commercial roles and an ability to successfully combine the two disciplines Experience in Qantas Sales and Distribution and knowledge of Qantas commercial dealing would be advantageous Why Qantas? You'll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. There are many different opportunities across our team, which means you'll be able to grow both personally and professionally at Qantas. Your development is a priority for us - so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You'll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we've got a great track record of supporting our people to take their career in so many different directions, the destinations are endless. The Qantas employee benefits program offers amazing benefits that extend well beyond travel. We'll support your well being: Whether it's learning to better support your own and others' mental health, our interactive well being app or your very own tailored nutrition plan. You'll also be eligible for private medical insurance and a health cash plan. We love to travel: Enjoy discounted air travel from the UK to Australia and within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays Qantas are equal opportunity employers, so by coming to work for us, you'll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage people of all backgrounds to apply. If you're ready to step into a culture that will challenge and excite you, submit an application and let's explore how we go places together. Please note, applicants must have unrestricted working rights to live and work in London. Applications close: Sunday 7 June 2026.
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Facilities Management Director to manage one of our largest financial services clients, specifically their new flagship headquarters in London Canary Wharf, a building comprising of critical infrastructure and high-profile client facing areas which will go live in mid 2026. Leading up to go-live, the FM Director will be responsible for mobilising the FM services, working alongside the existing mobilisation team, and FM and engineering teams. The FM Director will be responsible for operational delivery and commercial performance, managing customer relationships and acting as a trusted advisor for our client and account leadership team for the UK&I portfolio. Key Tasks and Responsibilities Understand client objectives and business strategy and develop own strategic plans/objectives to meet these needs. Manage all CBRE service lines including soft and hard services, and hold overall responsibility for CBRE's services in the building being compliant with the contract and all relevant standards/regulations/legislation. Act as trusted partner and advisor to client and supporting cross regional alignment on best practice, strategy, risk mitigation and other operational deliverables. Ensure prompt and professional response to client escalations. Accountable for the successful and timely delivery of CBRE scope of work across all FM services for UKI sites. Ensure KPIs and SLAs are achieved, with particular focus on critical infrastructure and uptime. Interrogate performance metrics and use the data to manage effectively against the contract. Work with SMEs to understand, communicate and address risks, defects and issues. Ensure that the Innovation and Continuous Improvement Process is an integral part of service delivery increasingly adding value to both the business and our client. Responsible for compliance to all QHSE and relevant company and client policies. Oversight and understanding of all our client's portfolio changes and Project works, to identify risks and opportunities, and assure themselves of effective implementation. This includes working with real estate to support portfolio changes. Accountable for timely and accurate financial planning and ongoing financial performance. Provide required client and company reporting in a timely manner. To facilitate cross-regional communication and be a member of the Senior Management Team in UKI. Provides leadership and management to direct reports and other relevant stakeholders. Ensure team development and training to ensure a competent and motivated team. To provide local oversight of vendor management activities, closely liaising with other CBRE stakeholders. To liaise and engage with external social & community committees as necessary, seeking to build and maintain excellent relationships and to act as a focal point of reference for corporate real estate services. To promote effective working relationships across all stakeholders, supporting the fully integrated model. To identify operational and commercial risks and opportunities, and effectively and taken any required actions. Education Educated to degree level or equivalent. Membership of a recognised professional institution. Project management experience within the building services and real estate sector. Skills Strong PC skills, MS Office Self-motivated and resourceful Excellent written and verbal communication skills. Strong organisational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Ability to respond effectively to sensitive issues. Knowledge Knowledge of hard and soft services, including critical engineering environments, loading bay management, facility management, workplace/community managers, etc. Knowledge of Smart FM / Intelligent Buildings, use cases, and their application in facilities management. Experience At least 10 years FM experience as a senior manager, ideally with a global organisation from the Financial and Professional Services sector. A successful track record of operating at a strategic level, building strong client relationships and delivery financial business target. Experience of managing fully integrated FM including hard and soft services. Experience of managing direct reports in a relevant environment. Customer services experience and the ability to communicate at all levels Proven account management experience, including full P&L responsibility. Aptitude Have a positive and proactive approach to work, able to work upon their own initiative and as part of a large account team. Willingness to provide on-call support out of hours and manage a 24x7 operational management capability with vendors. Self-motivated and goal-orientated with ability to prioritise own and other's workloads. Core Competencies Must be a team player who leads by example, committed to working in a quality and professional environment. Expected to take an active role in supporting other members of the account team. Ability to work under pressure and to strict timescales Role model CBRE RISE values Strong people management skills Strong PC skills, MS Office Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
May 28, 2026
Full time
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Facilities Management Director to manage one of our largest financial services clients, specifically their new flagship headquarters in London Canary Wharf, a building comprising of critical infrastructure and high-profile client facing areas which will go live in mid 2026. Leading up to go-live, the FM Director will be responsible for mobilising the FM services, working alongside the existing mobilisation team, and FM and engineering teams. The FM Director will be responsible for operational delivery and commercial performance, managing customer relationships and acting as a trusted advisor for our client and account leadership team for the UK&I portfolio. Key Tasks and Responsibilities Understand client objectives and business strategy and develop own strategic plans/objectives to meet these needs. Manage all CBRE service lines including soft and hard services, and hold overall responsibility for CBRE's services in the building being compliant with the contract and all relevant standards/regulations/legislation. Act as trusted partner and advisor to client and supporting cross regional alignment on best practice, strategy, risk mitigation and other operational deliverables. Ensure prompt and professional response to client escalations. Accountable for the successful and timely delivery of CBRE scope of work across all FM services for UKI sites. Ensure KPIs and SLAs are achieved, with particular focus on critical infrastructure and uptime. Interrogate performance metrics and use the data to manage effectively against the contract. Work with SMEs to understand, communicate and address risks, defects and issues. Ensure that the Innovation and Continuous Improvement Process is an integral part of service delivery increasingly adding value to both the business and our client. Responsible for compliance to all QHSE and relevant company and client policies. Oversight and understanding of all our client's portfolio changes and Project works, to identify risks and opportunities, and assure themselves of effective implementation. This includes working with real estate to support portfolio changes. Accountable for timely and accurate financial planning and ongoing financial performance. Provide required client and company reporting in a timely manner. To facilitate cross-regional communication and be a member of the Senior Management Team in UKI. Provides leadership and management to direct reports and other relevant stakeholders. Ensure team development and training to ensure a competent and motivated team. To provide local oversight of vendor management activities, closely liaising with other CBRE stakeholders. To liaise and engage with external social & community committees as necessary, seeking to build and maintain excellent relationships and to act as a focal point of reference for corporate real estate services. To promote effective working relationships across all stakeholders, supporting the fully integrated model. To identify operational and commercial risks and opportunities, and effectively and taken any required actions. Education Educated to degree level or equivalent. Membership of a recognised professional institution. Project management experience within the building services and real estate sector. Skills Strong PC skills, MS Office Self-motivated and resourceful Excellent written and verbal communication skills. Strong organisational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Ability to respond effectively to sensitive issues. Knowledge Knowledge of hard and soft services, including critical engineering environments, loading bay management, facility management, workplace/community managers, etc. Knowledge of Smart FM / Intelligent Buildings, use cases, and their application in facilities management. Experience At least 10 years FM experience as a senior manager, ideally with a global organisation from the Financial and Professional Services sector. A successful track record of operating at a strategic level, building strong client relationships and delivery financial business target. Experience of managing fully integrated FM including hard and soft services. Experience of managing direct reports in a relevant environment. Customer services experience and the ability to communicate at all levels Proven account management experience, including full P&L responsibility. Aptitude Have a positive and proactive approach to work, able to work upon their own initiative and as part of a large account team. Willingness to provide on-call support out of hours and manage a 24x7 operational management capability with vendors. Self-motivated and goal-orientated with ability to prioritise own and other's workloads. Core Competencies Must be a team player who leads by example, committed to working in a quality and professional environment. Expected to take an active role in supporting other members of the account team. Ability to work under pressure and to strict timescales Role model CBRE RISE values Strong people management skills Strong PC skills, MS Office Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
Closing Date: 25th May 2026 About the role: Nando's is on a journey of Changing Lives Together, creating lasting happiness for our people, our customers, and the communities we work in. Originally started in Johannesburg, South Africa, we pride ourselves on creating memorable experiences for everyone involved in Nando's: from our employees, communities, founders, and suppliers, but most importantly, our customers. Role Purpose The Head of Digital Products & Delivery is the accountable leader for a large and increasingly complex and business-critical portfolio of technology products, systems and services. Reporting to the Tech Director, this role holds first-hand accountability for the strategy, performance, commercial value and delivery of digital products across UKI and selected international markets. Managing a high performing team. the Head of Digital Products & Delivery will work with business stakeholders and other senior technology leaders to align product roadmaps and business outcomes to business strategy and functional priorities. You will ensure our technology estate delivers demonstrable value to the business, while shaping the future of Nando's with their product-led, agile and internationally scalable team. Key Responsibilities: • Own the end-to-end accountability for a significant technology portfolio, including strategy, delivery, operation, performance and value realisation. • As a member of the Technology Leadership Team collaboratively shape and drive functional initiatives. • Support the Technology Director in representing Technology at the Leadership Team. • Lead the strategic planning and evolution of their digital product portfolio, ensuring visible alignment to the business strategy and functional priorities. • Balance user, operational, commercial and technical needs in shaping portfolio direction. • Ensure demonstrable value release into the business. • Full accountability for the price-performance of digital products and the return on investment of their delivery. • Drive clear articulation of technology value to the wider business. • Lead the strategic planning of tech products, systems and services - establishing a forward-looking, multi-year view. • Continuously assess portfolio health, prioritisation and commercial impact. • Maintain accountability for roadmap delivery across multiple teams and domains. • Remove systemic blockers and manage enterprise-level risk. • Develop and maintain a strong understanding of technology fundamentals to effectively lead engineers, architects, product managers, quality engineers, UX designers and vendors. • Ensure scalable, secure and resilient product architecture in partnership with engineering leadership. • Ensure all products are designed, implemented and run with appropriate cybersecurity controls and adhere to all relevant legal and regulatory requirements including data protection and PCI. • Evolve from running capabilities solely for UKI to delivering selected capabilities across multiple markets, globally. • Ensure global scalability is considered in portfolio decisions. • Stay ahead of industry trends, emerging technologies and innovation. • Evolve and enhance the product operating model including structure, roles, governance and communities. • Drive capability development across the product discipline. • Line manage, coach and grow Product Managers and Delivery Leads. • Lead recruitment strategy, team mobilisation and succession planning. • Shape and strengthen product career pathways. • Partner with senior business stakeholders to align roadmaps to business outcomes and co-own value delivery. • Foster strong cross-functional collaboration across Tech and the wider business. • Surface, articulate and evidence the value added by technology. • Play a leading role in shaping Tech culture and supporting broader business transformation. The candidate should possess / be: • Enterprise-level Product Strategy • Portfolio & Value Management • Commercial & Financial Acumen • Strong understanding of Technology Fundamentals • Scaled Agile & Modern Product Delivery • Service Management & Product Support Models • Vendor & Third-Party Management • Data & Insight-led Decision Making • Organisational Design & Capability Building • Senior Stakeholder Influence • People Leadership & Coaching Experience: • 10+ years in senior product, technology or delivery leadership roles • 5+ years leading and developing senior managers • Experience leading large, complex and business-critical technology portfolios • Proven experience in organisations undergoing digital transformation • Experience delivering products/services across multiple markets desirable • Relevant domain knowledge (Operations, Customer, People, Enterprise, Technology Platforms) advantageous but not essential. Heart and soul. Passion and personality. You may know us as the home of PERi-PERi goodness, but we're actually a people-first, chicken-second kind of place.
May 13, 2026
Full time
Closing Date: 25th May 2026 About the role: Nando's is on a journey of Changing Lives Together, creating lasting happiness for our people, our customers, and the communities we work in. Originally started in Johannesburg, South Africa, we pride ourselves on creating memorable experiences for everyone involved in Nando's: from our employees, communities, founders, and suppliers, but most importantly, our customers. Role Purpose The Head of Digital Products & Delivery is the accountable leader for a large and increasingly complex and business-critical portfolio of technology products, systems and services. Reporting to the Tech Director, this role holds first-hand accountability for the strategy, performance, commercial value and delivery of digital products across UKI and selected international markets. Managing a high performing team. the Head of Digital Products & Delivery will work with business stakeholders and other senior technology leaders to align product roadmaps and business outcomes to business strategy and functional priorities. You will ensure our technology estate delivers demonstrable value to the business, while shaping the future of Nando's with their product-led, agile and internationally scalable team. Key Responsibilities: • Own the end-to-end accountability for a significant technology portfolio, including strategy, delivery, operation, performance and value realisation. • As a member of the Technology Leadership Team collaboratively shape and drive functional initiatives. • Support the Technology Director in representing Technology at the Leadership Team. • Lead the strategic planning and evolution of their digital product portfolio, ensuring visible alignment to the business strategy and functional priorities. • Balance user, operational, commercial and technical needs in shaping portfolio direction. • Ensure demonstrable value release into the business. • Full accountability for the price-performance of digital products and the return on investment of their delivery. • Drive clear articulation of technology value to the wider business. • Lead the strategic planning of tech products, systems and services - establishing a forward-looking, multi-year view. • Continuously assess portfolio health, prioritisation and commercial impact. • Maintain accountability for roadmap delivery across multiple teams and domains. • Remove systemic blockers and manage enterprise-level risk. • Develop and maintain a strong understanding of technology fundamentals to effectively lead engineers, architects, product managers, quality engineers, UX designers and vendors. • Ensure scalable, secure and resilient product architecture in partnership with engineering leadership. • Ensure all products are designed, implemented and run with appropriate cybersecurity controls and adhere to all relevant legal and regulatory requirements including data protection and PCI. • Evolve from running capabilities solely for UKI to delivering selected capabilities across multiple markets, globally. • Ensure global scalability is considered in portfolio decisions. • Stay ahead of industry trends, emerging technologies and innovation. • Evolve and enhance the product operating model including structure, roles, governance and communities. • Drive capability development across the product discipline. • Line manage, coach and grow Product Managers and Delivery Leads. • Lead recruitment strategy, team mobilisation and succession planning. • Shape and strengthen product career pathways. • Partner with senior business stakeholders to align roadmaps to business outcomes and co-own value delivery. • Foster strong cross-functional collaboration across Tech and the wider business. • Surface, articulate and evidence the value added by technology. • Play a leading role in shaping Tech culture and supporting broader business transformation. The candidate should possess / be: • Enterprise-level Product Strategy • Portfolio & Value Management • Commercial & Financial Acumen • Strong understanding of Technology Fundamentals • Scaled Agile & Modern Product Delivery • Service Management & Product Support Models • Vendor & Third-Party Management • Data & Insight-led Decision Making • Organisational Design & Capability Building • Senior Stakeholder Influence • People Leadership & Coaching Experience: • 10+ years in senior product, technology or delivery leadership roles • 5+ years leading and developing senior managers • Experience leading large, complex and business-critical technology portfolios • Proven experience in organisations undergoing digital transformation • Experience delivering products/services across multiple markets desirable • Relevant domain knowledge (Operations, Customer, People, Enterprise, Technology Platforms) advantageous but not essential. Heart and soul. Passion and personality. You may know us as the home of PERi-PERi goodness, but we're actually a people-first, chicken-second kind of place.
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Facilities Management Director to manage one of our largest financial services clients, specifically their new flagship headquarters in London Canary Wharf, a building comprising of critical infrastructure and high-profile client facing areas which will go live in mid 2026. Leading up to go-live, the FM Director will be responsible for mobilising the FM services, working alongside the existing mobilisation team, and FM and engineering teams. The FM Director will be responsible for operational delivery and commercial performance, managing customer relationships and acting as a trusted advisor for our client and account leadership team for the UK&I portfolio. Key Tasks and Responsibilities Understand client objectives and business strategy and develop own strategic plans/objectives to meet these needs. Manage all CBRE service lines including soft and hard services, and hold overall responsibility for CBRE's services in the building being compliant with the contract and all relevant standards/regulations/legislation. Act as trusted partner and advisor to client and supporting cross regional alignment on best practice, strategy, risk mitigation and other operational deliverables. Ensure prompt and professional response to client escalations. Accountable for the successful and timely delivery of CBRE scope of work across all FM services for UKI sites. Ensure KPIs and SLAs are achieved, with particular focus on critical infrastructure and uptime. Interrogate performance metrics and use the data to manage effectively against the contract. Work with SMEs to understand, communicate and address risks, defects and issues. Ensure that the Innovation and Continuous Improvement Process is an integral part of service delivery increasingly adding value to both the business and our client. Responsible for compliance to all QHSE and relevant company and client policies. Oversight and understanding of all our client's portfolio changes and Project works, to identify risks and opportunities, and assure themselves of effective implementation. This includes working with real estate to support portfolio changes. Accountable for timely and accurate financial planning and ongoing financial performance. Provide required client and company reporting in a timely manner. To facilitate cross-regional communication and be a member of the Senior Management Team in UKI. Provides leadership and management to direct reports and other relevant stakeholders. Ensure team development and training to ensure a competent and motivated team. To provide local oversight of vendor management activities, closely liaising with other CBRE stakeholders. To liaise and engage with external social & community committees as necessary, seeking to build and maintain excellent relationships and to act as a focal point of reference for corporate real estate services. To promote effective working relationships across all stakeholders, supporting the fully integrated model. To identify operational and commercial risks and opportunities, and effectively and taken any required actions. Education Educated to degree level or equivalent. Membership of a recognised professional institution. Project management experience within the building services and real estate sector. Skills Strong PC skills, MS Office Self-motivated and resourceful Excellent written and verbal communication skills. Strong organisational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Ability to respond effectively to sensitive issues. Knowledge Knowledge of hard and soft services, including critical engineering environments, loading bay management, facility management, workplace/community managers, etc. Knowledge of Smart FM / Intelligent Buildings, use cases, and their application in facilities management. Experience At least 10 years FM experience as a senior manager, ideally with a global organisation from the Financial and Professional Services sector. A successful track record of operating at a strategic level, building strong client relationships and delivery financial business target. Experience of managing fully integrated FM including hard and soft services. Experience of managing direct reports in a relevant environment. Customer services experience and the ability to communicate at all levels Proven account management experience, including full P&L responsibility. Aptitude Have a positive and proactive approach to work, able to work upon their own initiative and as part of a large account team. Willingness to provide on-call support out of hours and manage a 24x7 operational management capability with vendors. Self-motivated and goal-orientated with ability to prioritise own and other's workloads. Core Competencies Must be a team player who leads by example, committed to working in a quality and professional environment. Expected to take an active role in supporting other members of the account team. Ability to work under pressure and to strict timescales Role model CBRE RISE values Strong people management skills Strong PC skills, MS Office Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
May 04, 2026
Full time
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Facilities Management Director to manage one of our largest financial services clients, specifically their new flagship headquarters in London Canary Wharf, a building comprising of critical infrastructure and high-profile client facing areas which will go live in mid 2026. Leading up to go-live, the FM Director will be responsible for mobilising the FM services, working alongside the existing mobilisation team, and FM and engineering teams. The FM Director will be responsible for operational delivery and commercial performance, managing customer relationships and acting as a trusted advisor for our client and account leadership team for the UK&I portfolio. Key Tasks and Responsibilities Understand client objectives and business strategy and develop own strategic plans/objectives to meet these needs. Manage all CBRE service lines including soft and hard services, and hold overall responsibility for CBRE's services in the building being compliant with the contract and all relevant standards/regulations/legislation. Act as trusted partner and advisor to client and supporting cross regional alignment on best practice, strategy, risk mitigation and other operational deliverables. Ensure prompt and professional response to client escalations. Accountable for the successful and timely delivery of CBRE scope of work across all FM services for UKI sites. Ensure KPIs and SLAs are achieved, with particular focus on critical infrastructure and uptime. Interrogate performance metrics and use the data to manage effectively against the contract. Work with SMEs to understand, communicate and address risks, defects and issues. Ensure that the Innovation and Continuous Improvement Process is an integral part of service delivery increasingly adding value to both the business and our client. Responsible for compliance to all QHSE and relevant company and client policies. Oversight and understanding of all our client's portfolio changes and Project works, to identify risks and opportunities, and assure themselves of effective implementation. This includes working with real estate to support portfolio changes. Accountable for timely and accurate financial planning and ongoing financial performance. Provide required client and company reporting in a timely manner. To facilitate cross-regional communication and be a member of the Senior Management Team in UKI. Provides leadership and management to direct reports and other relevant stakeholders. Ensure team development and training to ensure a competent and motivated team. To provide local oversight of vendor management activities, closely liaising with other CBRE stakeholders. To liaise and engage with external social & community committees as necessary, seeking to build and maintain excellent relationships and to act as a focal point of reference for corporate real estate services. To promote effective working relationships across all stakeholders, supporting the fully integrated model. To identify operational and commercial risks and opportunities, and effectively and taken any required actions. Education Educated to degree level or equivalent. Membership of a recognised professional institution. Project management experience within the building services and real estate sector. Skills Strong PC skills, MS Office Self-motivated and resourceful Excellent written and verbal communication skills. Strong organisational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Ability to respond effectively to sensitive issues. Knowledge Knowledge of hard and soft services, including critical engineering environments, loading bay management, facility management, workplace/community managers, etc. Knowledge of Smart FM / Intelligent Buildings, use cases, and their application in facilities management. Experience At least 10 years FM experience as a senior manager, ideally with a global organisation from the Financial and Professional Services sector. A successful track record of operating at a strategic level, building strong client relationships and delivery financial business target. Experience of managing fully integrated FM including hard and soft services. Experience of managing direct reports in a relevant environment. Customer services experience and the ability to communicate at all levels Proven account management experience, including full P&L responsibility. Aptitude Have a positive and proactive approach to work, able to work upon their own initiative and as part of a large account team. Willingness to provide on-call support out of hours and manage a 24x7 operational management capability with vendors. Self-motivated and goal-orientated with ability to prioritise own and other's workloads. Core Competencies Must be a team player who leads by example, committed to working in a quality and professional environment. Expected to take an active role in supporting other members of the account team. Ability to work under pressure and to strict timescales Role model CBRE RISE values Strong people management skills Strong PC skills, MS Office Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
