Service Delivery Manager Remote £50,000 - £60,000 VIQU are partnering with a fast-growing technology organisation within the data protection and managed services space, seeking an experienced Service Delivery Manager to join their Service Operations team. The role manages around 60 customer accounts, overseeing service delivery, relationships, escalations and performance. The ideal candidate will have a strong IT background, be confident managing multiple priorities and understand technical concepts around backup, recovery, licensing and data protection. Key Responsibilities of the Service Delivery Manager: • Conduct quarterly service reviews and ensure services meet agreed standards • Manage around 60 customer accounts and proactively prioritise customer requirements • Analyse reporting data to identify trends and potential issues • Produce high-quality customer reports and presentations • Track service actions and ensure timely follow-up • Manage escalations with Service Desk and Technical teams • Monitor support tickets and drive resolution where required • Build strong customer, partner and internal relationships Key Experience Required of the Service Delivery Manager: • 2+ years' experience in a Service Delivery role • 2+ years' experience within an IT environment • Experience managing multiple customer accounts and competing priorities • Understanding of IT support and Service Desk operations, including escalations • Understanding of backup, recovery, licensing and different data types • Excellent customer, partner and stakeholder communication skills • Experience producing high-quality customer reporting and presentations • Highly organised with strong time management skills • Competent with Microsoft Word, Teams, Outlook and SharePoint • Knowledge of ITIL and Backup/DR solutions is desirable Apply for the Service Delivery Managernow to speak with VIQU IT in confidence, or reach out to Fay Toomey via the VIQU IT website. Do you know someone great? We'll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment.
Aug 24, 2026
Full time
Service Delivery Manager Remote £50,000 - £60,000 VIQU are partnering with a fast-growing technology organisation within the data protection and managed services space, seeking an experienced Service Delivery Manager to join their Service Operations team. The role manages around 60 customer accounts, overseeing service delivery, relationships, escalations and performance. The ideal candidate will have a strong IT background, be confident managing multiple priorities and understand technical concepts around backup, recovery, licensing and data protection. Key Responsibilities of the Service Delivery Manager: • Conduct quarterly service reviews and ensure services meet agreed standards • Manage around 60 customer accounts and proactively prioritise customer requirements • Analyse reporting data to identify trends and potential issues • Produce high-quality customer reports and presentations • Track service actions and ensure timely follow-up • Manage escalations with Service Desk and Technical teams • Monitor support tickets and drive resolution where required • Build strong customer, partner and internal relationships Key Experience Required of the Service Delivery Manager: • 2+ years' experience in a Service Delivery role • 2+ years' experience within an IT environment • Experience managing multiple customer accounts and competing priorities • Understanding of IT support and Service Desk operations, including escalations • Understanding of backup, recovery, licensing and different data types • Excellent customer, partner and stakeholder communication skills • Experience producing high-quality customer reporting and presentations • Highly organised with strong time management skills • Competent with Microsoft Word, Teams, Outlook and SharePoint • Knowledge of ITIL and Backup/DR solutions is desirable Apply for the Service Delivery Managernow to speak with VIQU IT in confidence, or reach out to Fay Toomey via the VIQU IT website. Do you know someone great? We'll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment.
About The Role FDM is a global business and technology consultancy seeking a Senior CMDB Manager to work for our client within the Financial Services sector. This is initially a 6-12 month contract with the potential to extend and will be a hybrid role that will be based in Edinburgh. Our client is seeking a Senior CMDB (Configuration Management Database) Manager who will be responsible for maintaining the accuracy, integrity, and relationships of an organization's IT assets and infrastructure components. Their primary goal is to ensure that IT teams have a clear, real-time view of the technology stack to support incident, change, and problem management. This role is responsible for: Play a leading role in establishing the organisation's Configuration Management capability from the ground up. You will shape, implement, and mature the ServiceNow CMDB, ensuring it is aligned to the Common Service Data Model (CSDM) and supports wider ITSM, ITOM, and business service management outcomes. This is a hybrid role combining strategic ownership with hands-on configuration, data modelling, and process execution. Responsibilities: Configuration Management Support the enterprise Configuration Management strategy and roadmap alongside Head of Change and Configuration Management Implement and support the Configuration Management practice across the organisation. Subject matter expert for CMDB, CSDM, Service Mapping, CMDB-related projects and transformation initiatives. Develop and maintain Configuration Management policies, standards, controls and procedures. Lead Configuration Management governance forums and steering groups. Ensure alignment of CMDB objectives with organisational technology and business strategies. CMDB Governance and Compliance Establish enterprise-wide CMDB governance frameworks. Support the organisation's adoption and maturity of the Common Service Data Model (CSDM). Drive compliance with CMDB standards, policies and audit requirements. Ensure all technology domains maintain appropriate CI ownership and lifecycle controls. Report CMDB completeness, correctness, compliance, risks, trends and data quality metrics to senior leadership. Act as escalation point for configuration management issues and governance exceptions. Service Mapping ownership Ensure service models align with ServiceNow best practices and business requirements. Govern service mapping architecture and business service hierarchies. Support data ingestion, integrations and transformation processes. Resolve CI conflicts, particularly those arising from Discovery and Service Mapping. Drive continuous improvement in service modelling across all technology teams. CMDB Data Management and Maintenance Create, update, retire and deconflict Configuration Items (CIs) in line with defined standards. Ensure all updates comply with configuration management policies and standards. Configure and optimise ServiceNow CMDB components including: Support Discovery and Data ingestion processes. Assist with reconciliation and integration issues. Support CMDB integration with: Discovery tools. LeanIX or application repositories. Other ITSM/ITOM data sources. Lead data quality remediation initiatives and drive continuous improvement. Stakeholder Management Build strong partnerships with: Incident Management Problem Management Change Management Asset Management Enterprise Architecture Information Security Risk and Compliance Application and Infrastructure teams Champion CMDB adoption across Technology Services and Business Units. General Adapt to changing and conflicting business priorities and demonstrate the ability to influence the team to work in an agile manner ensuring high levels of service quality. Work closely with the business and vendors during any implementations or project activities. Provide service assurance by working with Global Information Security (GIS) and Risk teams to ensure IT Security compliance, effective risk management and audit standards are met. About You Proven experience managing and developing an enterprise CMDB, preferably within ServiceNow. Experience implementing and maturing Configuration Management practices in a complex enterprise environment. Demonstrable experience establishing CMDB governance, standards, policies, and operating models. Experience driving adoption of the Common Service Data Model (CSDM). Hands-on experience with ServiceNow Discovery, Service Mapping, and CMDB data management. Experience leading data quality improvement initiatives and resolving configuration data issues. Strong stakeholder management experience, working across IT Operations, Infrastructure, Security, Architecture, Risk, Asset Management, and Service Management teams. Experience supporting audit, compliance, and risk management activities. Experience delivering strategic technology transformation or service improvement initiatives. Technical Knowledge: Strong knowledge of ITIL Configuration Management principles and best practices. Deep understanding of ServiceNow CMDB architecture, data modelling, and governance. Knowledge of CSDM framework and ServiceNow implementation best practices. Understanding of Configuration Item (CI) lifecycle management and relationship mapping. Knowledge of ITSM processes including Incident, Change, Problem, and Asset Management. Experience with CMDB integrations, discovery tools, and data reconciliation processes. Understanding of IT infrastructure, applications, cloud services, and enterprise technology environments. Leadership and Governance: Ability to establish and lead Configuration Management governance frameworks and forums. Experience defining KPIs, reporting metrics, and presenting performance outcomes to senior leadership. Strong decision-making and escalation management capabilities. Ability to influence stakeholders across multiple technology and business functions.
Aug 24, 2026
Full time
About The Role FDM is a global business and technology consultancy seeking a Senior CMDB Manager to work for our client within the Financial Services sector. This is initially a 6-12 month contract with the potential to extend and will be a hybrid role that will be based in Edinburgh. Our client is seeking a Senior CMDB (Configuration Management Database) Manager who will be responsible for maintaining the accuracy, integrity, and relationships of an organization's IT assets and infrastructure components. Their primary goal is to ensure that IT teams have a clear, real-time view of the technology stack to support incident, change, and problem management. This role is responsible for: Play a leading role in establishing the organisation's Configuration Management capability from the ground up. You will shape, implement, and mature the ServiceNow CMDB, ensuring it is aligned to the Common Service Data Model (CSDM) and supports wider ITSM, ITOM, and business service management outcomes. This is a hybrid role combining strategic ownership with hands-on configuration, data modelling, and process execution. Responsibilities: Configuration Management Support the enterprise Configuration Management strategy and roadmap alongside Head of Change and Configuration Management Implement and support the Configuration Management practice across the organisation. Subject matter expert for CMDB, CSDM, Service Mapping, CMDB-related projects and transformation initiatives. Develop and maintain Configuration Management policies, standards, controls and procedures. Lead Configuration Management governance forums and steering groups. Ensure alignment of CMDB objectives with organisational technology and business strategies. CMDB Governance and Compliance Establish enterprise-wide CMDB governance frameworks. Support the organisation's adoption and maturity of the Common Service Data Model (CSDM). Drive compliance with CMDB standards, policies and audit requirements. Ensure all technology domains maintain appropriate CI ownership and lifecycle controls. Report CMDB completeness, correctness, compliance, risks, trends and data quality metrics to senior leadership. Act as escalation point for configuration management issues and governance exceptions. Service Mapping ownership Ensure service models align with ServiceNow best practices and business requirements. Govern service mapping architecture and business service hierarchies. Support data ingestion, integrations and transformation processes. Resolve CI conflicts, particularly those arising from Discovery and Service Mapping. Drive continuous improvement in service modelling across all technology teams. CMDB Data Management and Maintenance Create, update, retire and deconflict Configuration Items (CIs) in line with defined standards. Ensure all updates comply with configuration management policies and standards. Configure and optimise ServiceNow CMDB components including: Support Discovery and Data ingestion processes. Assist with reconciliation and integration issues. Support CMDB integration with: Discovery tools. LeanIX or application repositories. Other ITSM/ITOM data sources. Lead data quality remediation initiatives and drive continuous improvement. Stakeholder Management Build strong partnerships with: Incident Management Problem Management Change Management Asset Management Enterprise Architecture Information Security Risk and Compliance Application and Infrastructure teams Champion CMDB adoption across Technology Services and Business Units. General Adapt to changing and conflicting business priorities and demonstrate the ability to influence the team to work in an agile manner ensuring high levels of service quality. Work closely with the business and vendors during any implementations or project activities. Provide service assurance by working with Global Information Security (GIS) and Risk teams to ensure IT Security compliance, effective risk management and audit standards are met. About You Proven experience managing and developing an enterprise CMDB, preferably within ServiceNow. Experience implementing and maturing Configuration Management practices in a complex enterprise environment. Demonstrable experience establishing CMDB governance, standards, policies, and operating models. Experience driving adoption of the Common Service Data Model (CSDM). Hands-on experience with ServiceNow Discovery, Service Mapping, and CMDB data management. Experience leading data quality improvement initiatives and resolving configuration data issues. Strong stakeholder management experience, working across IT Operations, Infrastructure, Security, Architecture, Risk, Asset Management, and Service Management teams. Experience supporting audit, compliance, and risk management activities. Experience delivering strategic technology transformation or service improvement initiatives. Technical Knowledge: Strong knowledge of ITIL Configuration Management principles and best practices. Deep understanding of ServiceNow CMDB architecture, data modelling, and governance. Knowledge of CSDM framework and ServiceNow implementation best practices. Understanding of Configuration Item (CI) lifecycle management and relationship mapping. Knowledge of ITSM processes including Incident, Change, Problem, and Asset Management. Experience with CMDB integrations, discovery tools, and data reconciliation processes. Understanding of IT infrastructure, applications, cloud services, and enterprise technology environments. Leadership and Governance: Ability to establish and lead Configuration Management governance frameworks and forums. Experience defining KPIs, reporting metrics, and presenting performance outcomes to senior leadership. Strong decision-making and escalation management capabilities. Ability to influence stakeholders across multiple technology and business functions.
Problem Manager - Active SC required 640 per day (Inside IR35) Fully Remote 4-6-Month Contract OverviewWe are seeking an experienced Problem Manager to join a large-scale enterprise programme. This role will be responsible for owning and driving the end-to-end Problem Management process, identifying the root causes of major and recurring incidents, and implementing long-term solutions to improve service stability and performance.Due to project requirements, applicants must be British citizens and eligible for Security Clearance (SC), with existing SC clearance highly desirable. Key Responsibilities Own and govern the Problem Management process and associated controls. Lead Root Cause Analysis (RCA) investigations for major and recurring incidents. Create and manage Problem Records, Known Errors, and Workarounds. Coordinate technical teams to identify underlying causes and long-term resolutions. Track corrective and preventative actions through to completion. Monitor incident trends and recurring service issues. Facilitate Post Incident Reviews (PIRs) and capture lessons learned. Produce RCA reports and present findings to leadership and key stakeholders. Drive continuous service improvement initiatives to reduce repeat incidents and improve operational performance. Key Deliverables Root Cause Analysis Reports Problem Records Known Error Records Corrective Action Plans Preventative Improvement Plans Post Incident Review Outcomes Required Experience Proven experience in a Problem Manager, IT Problem Manager, or similar Service Management role. Strong understanding of ITIL Problem Management and service management best practice. Experience leading Root Cause Analysis investigations and driving corrective actions. Ability to analyse incident trends and identify systemic issues. Strong stakeholder management and communication skills. Experience working within complex enterprise IT environments. Familiarity with ITSM platforms such as ServiceNow or similar. Desirable Experience within Government, Public Sector, or highly regulated environments. ITIL Foundation or higher certification. Experience supporting Major Incident and Service Operations functions. Candidate Requirements British Citizen. Active SC candidates only Able to work independently within a fully remote environment whilst collaborating effectively with technical and business stakeholders. This is an excellent opportunity for an experienced Problem Manager to play a key role in improving service resilience, reducing recurring incidents, and driving measurable service improvements within a complex programme environment.If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Aug 24, 2026
Contractor
Problem Manager - Active SC required 640 per day (Inside IR35) Fully Remote 4-6-Month Contract OverviewWe are seeking an experienced Problem Manager to join a large-scale enterprise programme. This role will be responsible for owning and driving the end-to-end Problem Management process, identifying the root causes of major and recurring incidents, and implementing long-term solutions to improve service stability and performance.Due to project requirements, applicants must be British citizens and eligible for Security Clearance (SC), with existing SC clearance highly desirable. Key Responsibilities Own and govern the Problem Management process and associated controls. Lead Root Cause Analysis (RCA) investigations for major and recurring incidents. Create and manage Problem Records, Known Errors, and Workarounds. Coordinate technical teams to identify underlying causes and long-term resolutions. Track corrective and preventative actions through to completion. Monitor incident trends and recurring service issues. Facilitate Post Incident Reviews (PIRs) and capture lessons learned. Produce RCA reports and present findings to leadership and key stakeholders. Drive continuous service improvement initiatives to reduce repeat incidents and improve operational performance. Key Deliverables Root Cause Analysis Reports Problem Records Known Error Records Corrective Action Plans Preventative Improvement Plans Post Incident Review Outcomes Required Experience Proven experience in a Problem Manager, IT Problem Manager, or similar Service Management role. Strong understanding of ITIL Problem Management and service management best practice. Experience leading Root Cause Analysis investigations and driving corrective actions. Ability to analyse incident trends and identify systemic issues. Strong stakeholder management and communication skills. Experience working within complex enterprise IT environments. Familiarity with ITSM platforms such as ServiceNow or similar. Desirable Experience within Government, Public Sector, or highly regulated environments. ITIL Foundation or higher certification. Experience supporting Major Incident and Service Operations functions. Candidate Requirements British Citizen. Active SC candidates only Able to work independently within a fully remote environment whilst collaborating effectively with technical and business stakeholders. This is an excellent opportunity for an experienced Problem Manager to play a key role in improving service resilience, reducing recurring incidents, and driving measurable service improvements within a complex programme environment.If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
This IT Asset Manager role focused on hardware asset management (HAM) across EMEA, with responsibility for the full asset lifecycle from procurement through to secure disposal. Looking for someone with strong IT Asset Management / IT Operations experience, with hands-on with ITIL, CMDBs and ServiceNow. The person will also work closely with IT, Procurement and Finance to improve inventory accuracy, asset utilisation and cost control. About the role: The IT Asset Manager will define and implement a standardised lifecycle process for physical IT assets across EMEA. This includes maintaining accurate inventories, supporting audits, and ensuring compliance with regulatory and internal standards. What you'll do: Design and implement hardware lifecycle policies and procedures. Maintain a centralised asset inventory with 95%+ data accuracy using ServiceNow. Define asset taxonomy and lead reconciliation and clean-up efforts. Produce regular reports and dashboards on asset status, utilisation, and compliance. Ensure compliance with internal policies and external regulations (e.g., DORA and ECB). Support audits with accurate documentation and lifecycle records. Collaborate with procurement and finance on budgeting, vendor management, and cost optimisation. Oversee secure disposal of end-of-life assets in line with environmental and data protection standards. Provide training to operational teams on HAM tools and procedures. What you'll bring: Bachelor's degree in IT, Computer Science, or related field. Certifications such as ITIL Foundation, CHAMP, or CITAM are highly desirable. Experience with ServiceNow or similar asset management tools. Understanding of compliance requirements and regulatory frameworks. Ensuring asset data accuracy and lifecycle visibility across multiple regions. Driving cost efficiency through asset optimisation and redeployment. Supporting audit readiness and regulatory compliance in a complex IT environment. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Aug 24, 2026
Full time
This IT Asset Manager role focused on hardware asset management (HAM) across EMEA, with responsibility for the full asset lifecycle from procurement through to secure disposal. Looking for someone with strong IT Asset Management / IT Operations experience, with hands-on with ITIL, CMDBs and ServiceNow. The person will also work closely with IT, Procurement and Finance to improve inventory accuracy, asset utilisation and cost control. About the role: The IT Asset Manager will define and implement a standardised lifecycle process for physical IT assets across EMEA. This includes maintaining accurate inventories, supporting audits, and ensuring compliance with regulatory and internal standards. What you'll do: Design and implement hardware lifecycle policies and procedures. Maintain a centralised asset inventory with 95%+ data accuracy using ServiceNow. Define asset taxonomy and lead reconciliation and clean-up efforts. Produce regular reports and dashboards on asset status, utilisation, and compliance. Ensure compliance with internal policies and external regulations (e.g., DORA and ECB). Support audits with accurate documentation and lifecycle records. Collaborate with procurement and finance on budgeting, vendor management, and cost optimisation. Oversee secure disposal of end-of-life assets in line with environmental and data protection standards. Provide training to operational teams on HAM tools and procedures. What you'll bring: Bachelor's degree in IT, Computer Science, or related field. Certifications such as ITIL Foundation, CHAMP, or CITAM are highly desirable. Experience with ServiceNow or similar asset management tools. Understanding of compliance requirements and regulatory frameworks. Ensuring asset data accuracy and lifecycle visibility across multiple regions. Driving cost efficiency through asset optimisation and redeployment. Supporting audit readiness and regulatory compliance in a complex IT environment. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
? About Us Harris Academy Orpington opened in September 2016, joining the highly successful Federation of Harris academies in London and the senior leaders here are experienced in creating and running great schools and that is what we are doing in BR5. We are a community school that serves families in and around Orpington and we are well on our way towards providing an outstanding education for the students who come here. We want out students to succeed and have choices in their lives; to take control of their futures and achieve beyond their dreams. We are ambitious , tenacious and enterprising and committed to helping our students succeed. Our work as a Health Science Specialist school, with students being given access to recognised professional qualifications, work experience and careers is unique and is designed to help and support the whole community who are regularly invited into the Academy to hear from guest speakers. We have the most incredible facilities; with brand new science labs, 3 Main Halls, Dance Studios, 3 Astro Turfs, Drama Studios, dedicated Art and DT blocks, we are incredibly proud of the work that our students do here. We have developed a curriculum that is ambitious and broad. We believe in the need to nurture an appreciation of human creativity and achievement and have designed a curriculum that does just that. We aim to ensure that every student is inspired and supported to achieve his/her personal best and learning comes first. Our motto is "Together We Can" and if you are interested in joining us, we would be very keen to meet you. ? Summary Are you an IT professional looking to provide support in a thriving academy? We are currently looking to appoint an ICT and Reprographics Technician to provide an outstanding IT support service to the staff, students and trainee teachers at Harris Academy Orpington. Our new colleague will be kind and caring. At Harris Academy Orpington we have worked hard to create an environment where we look after and care for each other. Whilst being incredibly rewarding, working in schools can sometimes be hard. Colleagues at Harris Academy Orpington know that we work together as a team and we look out for each other; the environment here is one of care, nurture and support along with a bit of challenge! ? Main Areas of Responsibility Your responsibilities will include: Providing high-quality technical support, advice and guidance to staff, students and trainee teachers Ensuring that all incidents and service requests are logged appropriately Retaining ownership of all incident and service request tickets and ensuring staff are regularly updating, re-routing or escalating where necessary to achieve resolution. Identifying, implementing and documenting Known Issues and workarounds for desktop related issues Ensuring that Academy incidents and service requests are resolved within the target resolution time Imaging, deploying and maintaining Windows 10 based PCs, Laptops and tablets, and Apple OS iMacs and iPads Installing, configuring and maintaining computer peripheral equipment Installing and testing new software and software updates and upgrades Installing, configuring and maintaining VoIP telephones Familiarising yourself with the network infrastructure and associated documentation Ensuring that the server and network infrastructure at both locations are regularly checked and maintained Working with the IT Service Manager and Infrastructure team to support the on-site infrastructure elements such as physical & virtual servers, UPS's and other networked devices Administering Active Directory user login accounts Managing Active Directory Distribution and Security groups within the Academy With the assistance of the Federation IT Service Manager, ensuring that all Academy systems documentation is maintained and updated as required. Delivering the IT support service in accordance with ITIL and HarrisNET principles. Updating and maintaining the IT assets in both locations as listed in the CMDB Planning and managing the work of Central Reprographics, including photocopying, design and production of resources to support teaching and learning Qualifications & Experience We would like to hear from you if you have: Good verbal and written communication skills The ability to self-manage, organise, and prioritise tasks and work under pressure A demonstrable track record of balancing priorities and working to strict timescales to deliver results on time and to a high quality Flexibility and adaptability Good knowledge of Microsoft products, including Office 365 and Office 2016, SharePoint and other desktop related software products Excellent troubleshooting skills, backed by a clear, analytical approach to problem solving A minimum of two years' experience of carrying out a similar, client facing role in either the primary or secondary education sector Recent experience of working in an on-site IT based, Customer Service environment Proven experience of supporting Microsoft products Proven experience of managing Active Directory user accounts Recent experience of supporting Apple products Recent experience of supporting Windows 10 PCs, laptops and tablets For a full job description and person specification, please download the Job Pack. ? Professional Development & Benefits Our people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level. In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes an Annual Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing Cash Plan, 26 days' annual leave (plus bank holidays) for staff who work across the full year, and many other benef
Aug 24, 2026
Full time
? About Us Harris Academy Orpington opened in September 2016, joining the highly successful Federation of Harris academies in London and the senior leaders here are experienced in creating and running great schools and that is what we are doing in BR5. We are a community school that serves families in and around Orpington and we are well on our way towards providing an outstanding education for the students who come here. We want out students to succeed and have choices in their lives; to take control of their futures and achieve beyond their dreams. We are ambitious , tenacious and enterprising and committed to helping our students succeed. Our work as a Health Science Specialist school, with students being given access to recognised professional qualifications, work experience and careers is unique and is designed to help and support the whole community who are regularly invited into the Academy to hear from guest speakers. We have the most incredible facilities; with brand new science labs, 3 Main Halls, Dance Studios, 3 Astro Turfs, Drama Studios, dedicated Art and DT blocks, we are incredibly proud of the work that our students do here. We have developed a curriculum that is ambitious and broad. We believe in the need to nurture an appreciation of human creativity and achievement and have designed a curriculum that does just that. We aim to ensure that every student is inspired and supported to achieve his/her personal best and learning comes first. Our motto is "Together We Can" and if you are interested in joining us, we would be very keen to meet you. ? Summary Are you an IT professional looking to provide support in a thriving academy? We are currently looking to appoint an ICT and Reprographics Technician to provide an outstanding IT support service to the staff, students and trainee teachers at Harris Academy Orpington. Our new colleague will be kind and caring. At Harris Academy Orpington we have worked hard to create an environment where we look after and care for each other. Whilst being incredibly rewarding, working in schools can sometimes be hard. Colleagues at Harris Academy Orpington know that we work together as a team and we look out for each other; the environment here is one of care, nurture and support along with a bit of challenge! ? Main Areas of Responsibility Your responsibilities will include: Providing high-quality technical support, advice and guidance to staff, students and trainee teachers Ensuring that all incidents and service requests are logged appropriately Retaining ownership of all incident and service request tickets and ensuring staff are regularly updating, re-routing or escalating where necessary to achieve resolution. Identifying, implementing and documenting Known Issues and workarounds for desktop related issues Ensuring that Academy incidents and service requests are resolved within the target resolution time Imaging, deploying and maintaining Windows 10 based PCs, Laptops and tablets, and Apple OS iMacs and iPads Installing, configuring and maintaining computer peripheral equipment Installing and testing new software and software updates and upgrades Installing, configuring and maintaining VoIP telephones Familiarising yourself with the network infrastructure and associated documentation Ensuring that the server and network infrastructure at both locations are regularly checked and maintained Working with the IT Service Manager and Infrastructure team to support the on-site infrastructure elements such as physical & virtual servers, UPS's and other networked devices Administering Active Directory user login accounts Managing Active Directory Distribution and Security groups within the Academy With the assistance of the Federation IT Service Manager, ensuring that all Academy systems documentation is maintained and updated as required. Delivering the IT support service in accordance with ITIL and HarrisNET principles. Updating and maintaining the IT assets in both locations as listed in the CMDB Planning and managing the work of Central Reprographics, including photocopying, design and production of resources to support teaching and learning Qualifications & Experience We would like to hear from you if you have: Good verbal and written communication skills The ability to self-manage, organise, and prioritise tasks and work under pressure A demonstrable track record of balancing priorities and working to strict timescales to deliver results on time and to a high quality Flexibility and adaptability Good knowledge of Microsoft products, including Office 365 and Office 2016, SharePoint and other desktop related software products Excellent troubleshooting skills, backed by a clear, analytical approach to problem solving A minimum of two years' experience of carrying out a similar, client facing role in either the primary or secondary education sector Recent experience of working in an on-site IT based, Customer Service environment Proven experience of supporting Microsoft products Proven experience of managing Active Directory user accounts Recent experience of supporting Apple products Recent experience of supporting Windows 10 PCs, laptops and tablets For a full job description and person specification, please download the Job Pack. ? Professional Development & Benefits Our people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level. In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes an Annual Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing Cash Plan, 26 days' annual leave (plus bank holidays) for staff who work across the full year, and many other benef
IT Cyber Security Specialist / Cyber Security Engineer - CISSP, CEH, CCNA Security, Incident Response, Threat Monitoring, Vulnerability Management, Security Architecture, Azure, Windows Server Infrastructure. Permanent. London Hybrid. c.£90k - £100k + Bons +Benefits Global Law Firm seeks an experienced IT Cyber Security Specialist to join its Infrastructure Engineering team, supporting and continually improving cybersecurity across a global IT environment. Reporting to the Infrastructure Engineering Manager, you'll take ownership of cybersecurity controls and security architecture while working closely with Infrastructure Operations and other technology teams to identify vulnerabilities, respond to incidents and strengthen the firm's overall security posture. This is a hands-on technical role covering Cyber Security Engineering, Incident Response, Threat Monitoring, Vulnerability Management and Security Architecture (Infrastructure focussed) using tools such as MS Defender and MS Sentinel. You'll work across a complex infrastructure environment, identifying and mitigating security risks, supporting major cyber incidents and contributing to strategic security and infrastructure projects. You'll also help develop security awareness, business continuity capabilities and ongoing improvements to the firm's security controls. Key Responsibilities: Continuously review and improve the firm's cybersecurity posture from an infrastructure perspective and external security rating. Identify, assess and remediate vulnerabilities across hardware, software and infrastructure (Windows Server and Azure Cloud). Monitor emerging threats and lead or support Incident Response investigations and mitigation. Evaluate, test and recommend security enhancements, controls and threat prevention technologies. Identify security risks and exposures and develop measures to prevent future incidents. Lead CE+ accreditation and support security, risk and data protection requirements from a technical (Not GRC) perspective. Participate in and lead infrastructure lifecycle, security and technology projects. Provide 3rd Line / Major Incident support as a cybersecurity subject matter expert. Work with third-party suppliers and advise internal technical teams on security measures to resolve security and infrastructure issues. We're looking for experienced Cyber Security engineer with strong technical infrastructure knowledge and proven experience across incident response, threat monitoring and vulnerability management. You will possess: Extensive experience in a similar role blending Cyber Security with core Wintel Infrastructure and Azure cloud engineering. Strong knowledge of modern security architecture, threat prevention techniques and incident response. Strong Windows Server 2016/2019/2022 knowledge including Active Directory, DNS, DHCP, Intune, Group Policy, PKI, Entra and Azure SSO. Demonstrable experience across Cyber Security, Incident Response, Threat Monitoring and Vulnerability Management using tools such as MS Sentinel, MS Defender etc for threat hunting, vulnerability monitoring and security posture improvement. CISSP, CEH, CCNA Security, SC-100, SC200 or equivalent security certification. Experience designing, integrating and managing complex infrastructure and cloud solutions from a cyber security standpoint and advising technical infrastructure teams on security focussed designs and operations Strong communication skills with the ability to explain complex security issues to technical and non-technical audiences. Experience working with third-party providers across on-premise and cloud services. Strong planning skills and knowledge of ITIL processes and best practice. This is an excellent opportunity to join a highly regarded global organisation where you'll play a key role in strengthening cybersecurity across a complex international IT environment, combining hands-on security engineering, incident response and strategic infrastructure projects.
Aug 24, 2026
Full time
IT Cyber Security Specialist / Cyber Security Engineer - CISSP, CEH, CCNA Security, Incident Response, Threat Monitoring, Vulnerability Management, Security Architecture, Azure, Windows Server Infrastructure. Permanent. London Hybrid. c.£90k - £100k + Bons +Benefits Global Law Firm seeks an experienced IT Cyber Security Specialist to join its Infrastructure Engineering team, supporting and continually improving cybersecurity across a global IT environment. Reporting to the Infrastructure Engineering Manager, you'll take ownership of cybersecurity controls and security architecture while working closely with Infrastructure Operations and other technology teams to identify vulnerabilities, respond to incidents and strengthen the firm's overall security posture. This is a hands-on technical role covering Cyber Security Engineering, Incident Response, Threat Monitoring, Vulnerability Management and Security Architecture (Infrastructure focussed) using tools such as MS Defender and MS Sentinel. You'll work across a complex infrastructure environment, identifying and mitigating security risks, supporting major cyber incidents and contributing to strategic security and infrastructure projects. You'll also help develop security awareness, business continuity capabilities and ongoing improvements to the firm's security controls. Key Responsibilities: Continuously review and improve the firm's cybersecurity posture from an infrastructure perspective and external security rating. Identify, assess and remediate vulnerabilities across hardware, software and infrastructure (Windows Server and Azure Cloud). Monitor emerging threats and lead or support Incident Response investigations and mitigation. Evaluate, test and recommend security enhancements, controls and threat prevention technologies. Identify security risks and exposures and develop measures to prevent future incidents. Lead CE+ accreditation and support security, risk and data protection requirements from a technical (Not GRC) perspective. Participate in and lead infrastructure lifecycle, security and technology projects. Provide 3rd Line / Major Incident support as a cybersecurity subject matter expert. Work with third-party suppliers and advise internal technical teams on security measures to resolve security and infrastructure issues. We're looking for experienced Cyber Security engineer with strong technical infrastructure knowledge and proven experience across incident response, threat monitoring and vulnerability management. You will possess: Extensive experience in a similar role blending Cyber Security with core Wintel Infrastructure and Azure cloud engineering. Strong knowledge of modern security architecture, threat prevention techniques and incident response. Strong Windows Server 2016/2019/2022 knowledge including Active Directory, DNS, DHCP, Intune, Group Policy, PKI, Entra and Azure SSO. Demonstrable experience across Cyber Security, Incident Response, Threat Monitoring and Vulnerability Management using tools such as MS Sentinel, MS Defender etc for threat hunting, vulnerability monitoring and security posture improvement. CISSP, CEH, CCNA Security, SC-100, SC200 or equivalent security certification. Experience designing, integrating and managing complex infrastructure and cloud solutions from a cyber security standpoint and advising technical infrastructure teams on security focussed designs and operations Strong communication skills with the ability to explain complex security issues to technical and non-technical audiences. Experience working with third-party providers across on-premise and cloud services. Strong planning skills and knowledge of ITIL processes and best practice. This is an excellent opportunity to join a highly regarded global organisation where you'll play a key role in strengthening cybersecurity across a complex international IT environment, combining hands-on security engineering, incident response and strategic infrastructure projects.
Peel Recruitment and Solutions Ltd
Manchester, Lancashire
We're working with a leading Microsoft Gold Partner that is continuing to grow its Managed Services function. They support a diverse range of customers across the UK and internationally, helping organisations maximise the value of their Microsoft Dynamics and wider technology environments. This is an excellent opportunity for a D365 F&O Support Consultant who enjoys working in a customer-facing managed services environment and wants exposure to a variety of businesses, applications and support challenges. The Role: As a D365 F&O Support Consultant, you'll provide 2nd and 3rd line application support across a portfolio of customers. You'll take ownership of support tickets from investigation through to resolution, working within agreed SLAs and ensuring customers receive clear and regular communication throughout the process. The role requires someone with a broad understanding of Dynamics 365 Finance & Operations , particularly across Finance, Supply Chain Management, Trade & Logistics, Warehousing, Procurement & Sourcing and/or Retail . You'll also work closely with customer teams, account managers and other technical specialists to identify opportunities for continuous improvement, optimisation, automation and enhanced support . Key Responsibilities Deliver professional 2nd and 3rd line support for Dynamics 365 F&O customers. Take end-to-end ownership of incidents and service requests assigned to you. Investigate complex application issues, identify root causes and implement appropriate resolutions. Ensure tickets are managed and resolved within agreed SLAs and support contracts. Provide clear, regular updates to customers and internal stakeholders. Test and take ownership of fixes and allocated developments before deployment. Work collaboratively as part of a wider customer support team. Support major incident investigations and provide clear technical and customer communication. Contribute to knowledge sharing across the wider support function. Analyse support trends and application health to identify potential improvements. Identify opportunities for optimisation, monitoring, automation and additional services. Contribute technical input to customer discussions and, where required, pre-sales opportunities. Build strong relationships with customers and become a trusted point of contact for their Dynamics environment. Help improve internal support processes and service delivery. Experience & Skills - We're looking for someone with: Strong experience supporting Microsoft Dynamics 365 Finance & Operations in a live environment. Experience across SCM, Manufacturing, Warehousing, Trade & Logistics, Procurement & Sourcing. Previous experience working within a managed services, application support or similar environment . A logical and analytical approach to troubleshooting complex issues. The ability to investigate problems, understand root causes and communicate solutions effectively. Strong written communication skills, particularly when providing customer updates and documenting incidents. Excellent interpersonal skills and the ability to communicate with both technical and non-technical stakeholders. Strong organisation and prioritisation skills when managing multiple customers and competing support requirements. A customer-focused approach with the ability to build trust and long-term relationships. Desirable Experience - The following would be advantageous: Experience supporting D365 F&O in live production environments. Exposure to ITIL or structured service management practices . Understanding of Azure integrations , such as Logic Apps, Azure Functions and Service Bus. Experience investigating data or performance issues using SQL Server . Exposure to SSRS and Power BI reporting and analytics. Familiarity with LCS , environment monitoring and issue analysis. Awareness of security, access control and data protection within application support. Industry experience across Manufacturing, Supply Chain, Finance, Retail/Commerce What They're Looking For: This role would suit someone who enjoys the variety that comes with managed services rather than working on a single D365 implementation. You'll need to be self-motivated, commercially aware and comfortable working under pressure , while maintaining a high standard of customer service. The ability to explain technical problems in straightforward business language is particularly important, as you'll regularly communicate with customers and stakeholders at different levels. There will also be occasional travel for internal meetings and customer visits. Why Consider It? Work with a growing Microsoft Dynamics 365 specialist. Exposure to a varied customer base and different D365 environments. Strong focus on continuous improvement rather than purely reactive support. Opportunity to broaden your knowledge across D365 F&O and the wider Microsoft ecosystem. Access to ongoing technical training and professional development. A collaborative environment with opportunities to work alongside experienced D365 professionals. Excellent career progression opportunities , with ongoing training, professional development and the chance to broaden your expertise across Dynamics 365 and the wider Microsoft ecosystem.
Aug 24, 2026
Full time
We're working with a leading Microsoft Gold Partner that is continuing to grow its Managed Services function. They support a diverse range of customers across the UK and internationally, helping organisations maximise the value of their Microsoft Dynamics and wider technology environments. This is an excellent opportunity for a D365 F&O Support Consultant who enjoys working in a customer-facing managed services environment and wants exposure to a variety of businesses, applications and support challenges. The Role: As a D365 F&O Support Consultant, you'll provide 2nd and 3rd line application support across a portfolio of customers. You'll take ownership of support tickets from investigation through to resolution, working within agreed SLAs and ensuring customers receive clear and regular communication throughout the process. The role requires someone with a broad understanding of Dynamics 365 Finance & Operations , particularly across Finance, Supply Chain Management, Trade & Logistics, Warehousing, Procurement & Sourcing and/or Retail . You'll also work closely with customer teams, account managers and other technical specialists to identify opportunities for continuous improvement, optimisation, automation and enhanced support . Key Responsibilities Deliver professional 2nd and 3rd line support for Dynamics 365 F&O customers. Take end-to-end ownership of incidents and service requests assigned to you. Investigate complex application issues, identify root causes and implement appropriate resolutions. Ensure tickets are managed and resolved within agreed SLAs and support contracts. Provide clear, regular updates to customers and internal stakeholders. Test and take ownership of fixes and allocated developments before deployment. Work collaboratively as part of a wider customer support team. Support major incident investigations and provide clear technical and customer communication. Contribute to knowledge sharing across the wider support function. Analyse support trends and application health to identify potential improvements. Identify opportunities for optimisation, monitoring, automation and additional services. Contribute technical input to customer discussions and, where required, pre-sales opportunities. Build strong relationships with customers and become a trusted point of contact for their Dynamics environment. Help improve internal support processes and service delivery. Experience & Skills - We're looking for someone with: Strong experience supporting Microsoft Dynamics 365 Finance & Operations in a live environment. Experience across SCM, Manufacturing, Warehousing, Trade & Logistics, Procurement & Sourcing. Previous experience working within a managed services, application support or similar environment . A logical and analytical approach to troubleshooting complex issues. The ability to investigate problems, understand root causes and communicate solutions effectively. Strong written communication skills, particularly when providing customer updates and documenting incidents. Excellent interpersonal skills and the ability to communicate with both technical and non-technical stakeholders. Strong organisation and prioritisation skills when managing multiple customers and competing support requirements. A customer-focused approach with the ability to build trust and long-term relationships. Desirable Experience - The following would be advantageous: Experience supporting D365 F&O in live production environments. Exposure to ITIL or structured service management practices . Understanding of Azure integrations , such as Logic Apps, Azure Functions and Service Bus. Experience investigating data or performance issues using SQL Server . Exposure to SSRS and Power BI reporting and analytics. Familiarity with LCS , environment monitoring and issue analysis. Awareness of security, access control and data protection within application support. Industry experience across Manufacturing, Supply Chain, Finance, Retail/Commerce What They're Looking For: This role would suit someone who enjoys the variety that comes with managed services rather than working on a single D365 implementation. You'll need to be self-motivated, commercially aware and comfortable working under pressure , while maintaining a high standard of customer service. The ability to explain technical problems in straightforward business language is particularly important, as you'll regularly communicate with customers and stakeholders at different levels. There will also be occasional travel for internal meetings and customer visits. Why Consider It? Work with a growing Microsoft Dynamics 365 specialist. Exposure to a varied customer base and different D365 environments. Strong focus on continuous improvement rather than purely reactive support. Opportunity to broaden your knowledge across D365 F&O and the wider Microsoft ecosystem. Access to ongoing technical training and professional development. A collaborative environment with opportunities to work alongside experienced D365 professionals. Excellent career progression opportunities , with ongoing training, professional development and the chance to broaden your expertise across Dynamics 365 and the wider Microsoft ecosystem.
We are currently recruiting for SOC Manager (SC) with background experience in leading and managing a SOC, delivering threat intelligence and assessment and effective security monitoring, to join a great project for 6+months, that is ran by a UK GOV Client. The best thing about this opportunity is that you will have a great work-life balance with remote working , thus you will be able to organise your time up to your liking. Due to the nature of the role, client allows full remote working Essential Experience: Demonstrate experience as a SOC Manag er, Effective in deploying resources In-depth knowledge of incident management processes Can deliver an effective security monitoring capability, threat intelligence and assessment Managing relationships (external vendors, managed security service providers, technology partners) SC Clearance - Candidates holding active SC will benefit of a quick start date Desirable: CISSP, CISM or equivalent professional cybersecurity certification Experience with Cloud Security (AWS, Azure) ITIL Foundation ( or equivalent) service management qualification What you will gain: Amazing rate for great affordability Remote working that you can spend less time travelling and enjoy some time at home Central Government Contrac t so you can improve prospects for future contracting Interviews will start as soon good candidates are available, if you are interested do not delay the response and forward you updated CV today. If you would like to discuss further about this opportunity or others in the UK Public Sector, please reach out (extension 8144) and ask for Cristina Ghenu or you may email me at As a member of the GIS scheme, our client guarantees to interview all candidates who have a Disability/ or Veteran / or has a Military spouse/partner and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who meet all the essential criteria, we will interview the best candidates from within that group. If you qualify for the above, please notify us on
Aug 24, 2026
Full time
We are currently recruiting for SOC Manager (SC) with background experience in leading and managing a SOC, delivering threat intelligence and assessment and effective security monitoring, to join a great project for 6+months, that is ran by a UK GOV Client. The best thing about this opportunity is that you will have a great work-life balance with remote working , thus you will be able to organise your time up to your liking. Due to the nature of the role, client allows full remote working Essential Experience: Demonstrate experience as a SOC Manag er, Effective in deploying resources In-depth knowledge of incident management processes Can deliver an effective security monitoring capability, threat intelligence and assessment Managing relationships (external vendors, managed security service providers, technology partners) SC Clearance - Candidates holding active SC will benefit of a quick start date Desirable: CISSP, CISM or equivalent professional cybersecurity certification Experience with Cloud Security (AWS, Azure) ITIL Foundation ( or equivalent) service management qualification What you will gain: Amazing rate for great affordability Remote working that you can spend less time travelling and enjoy some time at home Central Government Contrac t so you can improve prospects for future contracting Interviews will start as soon good candidates are available, if you are interested do not delay the response and forward you updated CV today. If you would like to discuss further about this opportunity or others in the UK Public Sector, please reach out (extension 8144) and ask for Cristina Ghenu or you may email me at As a member of the GIS scheme, our client guarantees to interview all candidates who have a Disability/ or Veteran / or has a Military spouse/partner and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who meet all the essential criteria, we will interview the best candidates from within that group. If you qualify for the above, please notify us on
We're looking for an experienced SOC Manager to lead and develop a Security Operations capability within a high-profile public sector environment. This is a strategic leadership role, ideal for someone with a strong background in cyber security operations, incident response, and SOC service delivery. Key Responsibilities Lead and manage an established Security Operations Centre (SOC) Develop and deliver the SOC strategy and operational roadmap Oversee incident management and security monitoring capabilities Drive threat intelligence and cyber threat assessment activities Manage cyber security tools and operational technologies Build and maintain relationships with MSSPs, vendors, and technology partners Effectively plan and deploy resources to meet business objectives Essential Skills & Experience Proven experience as a SOC Manager (applications from SOC Analysts will not be considered) Strong leadership and people management experience In-depth knowledge of incident management processes Experience delivering effective security monitoring and threat intelligence capabilities Hands-on experience managing cyber security tools and technologies Experience working with external vendors and Managed Security Service Providers (MSSPs) Desirable CISSP, CISM or equivalent cyber security certification Cloud security experience (AWS and/or Azure) ITIL Foundation or equivalent Details Remote (occasional travel may be required) Up to £850/day (Umbrella) Active SC Clearance is essential - applicants must already hold valid SC clearance to be considered. If you're an experienced SC Cleared SOC Manager looking for your next contract opportunity, we'd love to hear from you.
Aug 24, 2026
Full time
We're looking for an experienced SOC Manager to lead and develop a Security Operations capability within a high-profile public sector environment. This is a strategic leadership role, ideal for someone with a strong background in cyber security operations, incident response, and SOC service delivery. Key Responsibilities Lead and manage an established Security Operations Centre (SOC) Develop and deliver the SOC strategy and operational roadmap Oversee incident management and security monitoring capabilities Drive threat intelligence and cyber threat assessment activities Manage cyber security tools and operational technologies Build and maintain relationships with MSSPs, vendors, and technology partners Effectively plan and deploy resources to meet business objectives Essential Skills & Experience Proven experience as a SOC Manager (applications from SOC Analysts will not be considered) Strong leadership and people management experience In-depth knowledge of incident management processes Experience delivering effective security monitoring and threat intelligence capabilities Hands-on experience managing cyber security tools and technologies Experience working with external vendors and Managed Security Service Providers (MSSPs) Desirable CISSP, CISM or equivalent cyber security certification Cloud security experience (AWS and/or Azure) ITIL Foundation or equivalent Details Remote (occasional travel may be required) Up to £850/day (Umbrella) Active SC Clearance is essential - applicants must already hold valid SC clearance to be considered. If you're an experienced SC Cleared SOC Manager looking for your next contract opportunity, we'd love to hear from you.
Service Desk Manager - Managed Services Provider Location: Hybrid / London Salary: Up to 60,000, depending on experience A growing Managed Services Provider is seeking an accomplished Service Desk Manager to take ownership of both the Service Desk function and wider Service Operations. This position offers the opportunity to influence service quality, strengthen customer relationships, and drive operational maturity across a growing organisation. The successful candidate will oversee a team of 5+ engineers, ensuring the smooth running of day-to-day support while embedding ITIL-aligned processes that enhance consistency, efficiency, and customer satisfaction. The Service Desk Manager will provide leadership across all service functions, ensuring that performance targets are met and that customers receive a consistently high standard of support. The role combines people management, service governance, and operational oversight, with a strong focus on continual improvement. Key Responsibilities: Leading the Service Desk function, including direct management of the Service Desk Manager and oversight of a wider team of engineers. Owning end-to-end service delivery, ensuring SLAs, KPIs, and contractual commitments are achieved. Implementing and maturing ITIL processes across Incident, Problem, Change, Request, and Continual Service Improvement. Acting as the senior point of escalation for service-related matters and ensuring timely resolution. Building and maintaining strong customer relationships through regular service reviews and performance reporting. Working closely with technical teams and project functions to ensure smooth service transition and operational readiness. Identifying opportunities to enhance service efficiency, quality, and customer experience. Experience required: Proven experience in a Service Desk Manager or similar leadership role within an MSP or IT services environment. Strong working knowledge of ITIL frameworks and demonstrable experience implementing or improving ITIL processes. Confident leadership style with the ability to motivate, guide, and develop teams. Excellent communication and stakeholder-management skills. A customer-focused approach with a commitment to delivering high-quality service. Ability to balance strategic thinking with hands-on operational involvement. Paying between £, depending on experience. Hybrid / London based. Must be eligible to work in the UK.
Aug 24, 2026
Full time
Service Desk Manager - Managed Services Provider Location: Hybrid / London Salary: Up to 60,000, depending on experience A growing Managed Services Provider is seeking an accomplished Service Desk Manager to take ownership of both the Service Desk function and wider Service Operations. This position offers the opportunity to influence service quality, strengthen customer relationships, and drive operational maturity across a growing organisation. The successful candidate will oversee a team of 5+ engineers, ensuring the smooth running of day-to-day support while embedding ITIL-aligned processes that enhance consistency, efficiency, and customer satisfaction. The Service Desk Manager will provide leadership across all service functions, ensuring that performance targets are met and that customers receive a consistently high standard of support. The role combines people management, service governance, and operational oversight, with a strong focus on continual improvement. Key Responsibilities: Leading the Service Desk function, including direct management of the Service Desk Manager and oversight of a wider team of engineers. Owning end-to-end service delivery, ensuring SLAs, KPIs, and contractual commitments are achieved. Implementing and maturing ITIL processes across Incident, Problem, Change, Request, and Continual Service Improvement. Acting as the senior point of escalation for service-related matters and ensuring timely resolution. Building and maintaining strong customer relationships through regular service reviews and performance reporting. Working closely with technical teams and project functions to ensure smooth service transition and operational readiness. Identifying opportunities to enhance service efficiency, quality, and customer experience. Experience required: Proven experience in a Service Desk Manager or similar leadership role within an MSP or IT services environment. Strong working knowledge of ITIL frameworks and demonstrable experience implementing or improving ITIL processes. Confident leadership style with the ability to motivate, guide, and develop teams. Excellent communication and stakeholder-management skills. A customer-focused approach with a commitment to delivering high-quality service. Ability to balance strategic thinking with hands-on operational involvement. Paying between £, depending on experience. Hybrid / London based. Must be eligible to work in the UK.
IT Enterprise Applications Manager London (Hybrid) £85,000 - £90,000 PA A well-established and highly profitable construction engineering business is looking for an experienced IT Applications Manager to join its IT leadership team. Reporting to the Head of IT, you'll lead the strategy, governance, development and continual improvement of the organisation's enterprise applications landscape, playing a key role in an ambitious digital transformation programme and supporting a significant pipeline of mergers and acquisitions. Working alongside the IT Infrastructure Manager and IT Service Manager, you'll drive application modernisation, automation, integration and standardisation across the business, ensuring solutions remain secure, scalable and aligned with business objectives. Responsibilities Develop and deliver the enterprise applications roadmap aligned to business strategy Lead application governance, lifecycle management, standardisation and rationalisation Drive digital transformation through low-code/no-code platforms, workflow automation and AI-enabled technologies Lead application due diligence, migration and integration activities for M&A projects Manage and develop a small applications team alongside external managed service providers Own vendor relationships, service reviews, licensing, budgets and product roadmaps Oversee enterprise applications including Workday, UKG/Kronos, COINS ERP, SharePoint, Snowflake, Autodesk Construction Cloud, Adaptive Planning, Sales Achiever CRM, Pro-Sapien and Primavera P6 Ensure strong application security, governance, performance, business continuity and user adoption Collaborate with business leaders to improve processes, data quality and operational efficiency Requirements: Proven experience managing enterprise applications within a complex organisation, ideally with experience of digital transformation and M&A integration programmes. Enterprise applications strategy and governance Low-code/no-code platforms and workflow automation Application standardisation and modernisation Business process improvement and enterprise integrations Managing technical teams, suppliers and third-party vendors Strong stakeholder management and programme delivery Experience with Workday, UKG/Kronos, COINS ERP, Snowflake, SharePoint or similar enterprise platforms would be highly advantageous Experience within engineering, manufacturing, construction or other project-based industries is desirable, along with knowledge of ITIL, Agile or project delivery methodologies Central London - Hybrid working with 4 days per week onsite initially, reducing to 2 days after probation.
Aug 24, 2026
Full time
IT Enterprise Applications Manager London (Hybrid) £85,000 - £90,000 PA A well-established and highly profitable construction engineering business is looking for an experienced IT Applications Manager to join its IT leadership team. Reporting to the Head of IT, you'll lead the strategy, governance, development and continual improvement of the organisation's enterprise applications landscape, playing a key role in an ambitious digital transformation programme and supporting a significant pipeline of mergers and acquisitions. Working alongside the IT Infrastructure Manager and IT Service Manager, you'll drive application modernisation, automation, integration and standardisation across the business, ensuring solutions remain secure, scalable and aligned with business objectives. Responsibilities Develop and deliver the enterprise applications roadmap aligned to business strategy Lead application governance, lifecycle management, standardisation and rationalisation Drive digital transformation through low-code/no-code platforms, workflow automation and AI-enabled technologies Lead application due diligence, migration and integration activities for M&A projects Manage and develop a small applications team alongside external managed service providers Own vendor relationships, service reviews, licensing, budgets and product roadmaps Oversee enterprise applications including Workday, UKG/Kronos, COINS ERP, SharePoint, Snowflake, Autodesk Construction Cloud, Adaptive Planning, Sales Achiever CRM, Pro-Sapien and Primavera P6 Ensure strong application security, governance, performance, business continuity and user adoption Collaborate with business leaders to improve processes, data quality and operational efficiency Requirements: Proven experience managing enterprise applications within a complex organisation, ideally with experience of digital transformation and M&A integration programmes. Enterprise applications strategy and governance Low-code/no-code platforms and workflow automation Application standardisation and modernisation Business process improvement and enterprise integrations Managing technical teams, suppliers and third-party vendors Strong stakeholder management and programme delivery Experience with Workday, UKG/Kronos, COINS ERP, Snowflake, SharePoint or similar enterprise platforms would be highly advantageous Experience within engineering, manufacturing, construction or other project-based industries is desirable, along with knowledge of ITIL, Agile or project delivery methodologies Central London - Hybrid working with 4 days per week onsite initially, reducing to 2 days after probation.
The Role The Change Manager is an individual contributor responsible for planning, coordinating, and overseeing the implementation of changes across client environments. This role ensures all changes are delivered in a controlled, compliant, and efficient manner, aligned to financial services regulations and operational best practice. As a hands-on practitioner, you will drive robust change governance, minimise risk, and support business continuity. You will act as a trusted advisor to both internal stakeholders and clients, ensuring transparency, control, and continuous improvement across all change activity. This role is pivotal in enabling Claranet to deliver secure, scalable, and compliant managed services, while maintaining high standards of customer experience and regulatory adherence. Key Responsibilities Lead the end-to-end change management lifecycle (planning, assessment, approval, implementation, and review) Coordinate and facilitate Change Advisory Board (CAB) meetings, ensuring appropriate governance and approvals Assess risks, impacts, and dependencies, prioritising changes based on business and regulatory requirements Ensure all changes are documented, communicated, and delivered in line with ITIL best practices Monitor change outcomes, including success rates, incidents, and post-implementation learnings Maintain a comprehensive view of all changes across client environments Act as an escalation point for change-related issues, ensuring timely resolution Work collaboratively with clients and internal teams to align changes with business needs and risk appetite Drive continuous improvement through process optimisation, automation, and best practice adoption Support incident and problem management by linking changes to root cause analysis and corrective actions Produce governance reporting, dashboards, and insights for stakeholders Ensure change activities meet financial services regulatory requirements (e.g. FCA, PRA, ISO, SOC) Support audits, compliance reviews, and risk assessments with accurate documentation and audit trails Contribute to service improvements, contract changes, and governance initiatives Provide informal mentoring and support to colleagues where required Skills and Attributes Flexible and creative, with the ability to take considered risks Quick to learn and adapt in a fast-paced environment Self-motivated with the ability to work independently under pressure Strong communication and stakeholder management skills Excellent problem-solving and decision-making capability Able to manage conflict in a constructive and professional manner Experience & Knowledge Essential: Proven experience in change management within IT, cloud, or managed services environments Strong understanding of ITIL change management processes Experience coordinating CAB meetings and managing approvals Knowledge of risk assessment, impact analysis, and governance frameworks Experience working within regulated environments (ideally financial services) Strong stakeholder engagement across technical and non-technical audiences Desirable: Experience with automation tools for change management Exposure to hybrid, cloud, and on-premise environments and understanding of incident and problem management processes Familiarity with Windows and Linux environments Benefits At Claranet, we go the extra mile with our people-because we believe in building a workplace where everyone feels valued and supported. Our flexible benefits package includes: Pension Scheme: Employer-matched contributions to support your future Private Healthcare: Comprehensive medical cover for peace of mind Discounted Gym Memberships: Supporting your wellbeing and fitness Wellbeing Support: 24/7 access to wellbeing resources and tools Annual Leave: 25 days rising to 27 with service, plus bank holidays and your birthday off Learning & Development: Ongoing opportunities to grow and progress your career What makes us unique is Team Claranet , our internal community supporting causes that matter to our people. We offer paid charity leave, support local initiatives, and run company-wide fundraising events. We are also proud founding members of TC4RE (Technology Community for Racial Equality), helping to build a more inclusive tech industry.
Aug 24, 2026
Full time
The Role The Change Manager is an individual contributor responsible for planning, coordinating, and overseeing the implementation of changes across client environments. This role ensures all changes are delivered in a controlled, compliant, and efficient manner, aligned to financial services regulations and operational best practice. As a hands-on practitioner, you will drive robust change governance, minimise risk, and support business continuity. You will act as a trusted advisor to both internal stakeholders and clients, ensuring transparency, control, and continuous improvement across all change activity. This role is pivotal in enabling Claranet to deliver secure, scalable, and compliant managed services, while maintaining high standards of customer experience and regulatory adherence. Key Responsibilities Lead the end-to-end change management lifecycle (planning, assessment, approval, implementation, and review) Coordinate and facilitate Change Advisory Board (CAB) meetings, ensuring appropriate governance and approvals Assess risks, impacts, and dependencies, prioritising changes based on business and regulatory requirements Ensure all changes are documented, communicated, and delivered in line with ITIL best practices Monitor change outcomes, including success rates, incidents, and post-implementation learnings Maintain a comprehensive view of all changes across client environments Act as an escalation point for change-related issues, ensuring timely resolution Work collaboratively with clients and internal teams to align changes with business needs and risk appetite Drive continuous improvement through process optimisation, automation, and best practice adoption Support incident and problem management by linking changes to root cause analysis and corrective actions Produce governance reporting, dashboards, and insights for stakeholders Ensure change activities meet financial services regulatory requirements (e.g. FCA, PRA, ISO, SOC) Support audits, compliance reviews, and risk assessments with accurate documentation and audit trails Contribute to service improvements, contract changes, and governance initiatives Provide informal mentoring and support to colleagues where required Skills and Attributes Flexible and creative, with the ability to take considered risks Quick to learn and adapt in a fast-paced environment Self-motivated with the ability to work independently under pressure Strong communication and stakeholder management skills Excellent problem-solving and decision-making capability Able to manage conflict in a constructive and professional manner Experience & Knowledge Essential: Proven experience in change management within IT, cloud, or managed services environments Strong understanding of ITIL change management processes Experience coordinating CAB meetings and managing approvals Knowledge of risk assessment, impact analysis, and governance frameworks Experience working within regulated environments (ideally financial services) Strong stakeholder engagement across technical and non-technical audiences Desirable: Experience with automation tools for change management Exposure to hybrid, cloud, and on-premise environments and understanding of incident and problem management processes Familiarity with Windows and Linux environments Benefits At Claranet, we go the extra mile with our people-because we believe in building a workplace where everyone feels valued and supported. Our flexible benefits package includes: Pension Scheme: Employer-matched contributions to support your future Private Healthcare: Comprehensive medical cover for peace of mind Discounted Gym Memberships: Supporting your wellbeing and fitness Wellbeing Support: 24/7 access to wellbeing resources and tools Annual Leave: 25 days rising to 27 with service, plus bank holidays and your birthday off Learning & Development: Ongoing opportunities to grow and progress your career What makes us unique is Team Claranet , our internal community supporting causes that matter to our people. We offer paid charity leave, support local initiatives, and run company-wide fundraising events. We are also proud founding members of TC4RE (Technology Community for Racial Equality), helping to build a more inclusive tech industry.
Director, Global Service Delivery (f/m/d) - EMEA Based Job ID 517466 Posted since 12-Aug-2026 Organization Field of work Information Technology Company Siemens Industry Software GmbH Experienced Professional Job type Full-time Hybrid (Remote/Office) Employment type Permanent Location(s) Farnborough - Hampshire - United Kingdom Hamburg - Hamburg - Germany London - London City of - United Kingdom We are a leading global software company dedicated to the world of computer aided design, 3D modeling and simulation- helping innovative global manufacturers design better products, faster! With the resources of a large company, and the energy of a software start-up, we have fun together while creating a world class software portfolio. Our culture encourages creativity, welcomes fresh thinking, and focuses on growth, so our people, our business, and our customers can achieve their full potential. The Director, Global Service Delivery (SD) is a senior leadership role within Global Engineering Services (GES), part of Siemens' Global Technologies & Infrastructure (GTI) organization. This role owns the end-to-end delivery of engineering support services across three global regions - Americas, EMEA, and APAC - serving approximately 17,000 software engineers worldwide. The Director is accountable for service quality, regional consistency, people leadership, and the ongoing transformation of the SD function. KEY RESPONSIBILITIES Strategic Leadership Define and execute the global Service Delivery strategy aligned with GES and GTI priorities. Set the vision, operating model (Follow-the-Sun), and performance standards for SD across all three regions. Lead the annual planning cycle for SD: headcount, budget, initiatives, and OKRs. Represent the SD function at GES leadership reviews, executive briefings, and cross-functional forums. Drive continuous improvement in service delivery maturity, tooling, and process standardization. Operational Excellence Own the end-to-end SLO/SLA framework for the SD function globally; ensure targets are met and reported. Partner with the Global Operations Excellence (GOE) team to enforce standards, monitoring, and governance. Ensure all regions are aligned on tooling, processes, CMDB accuracy, and asset management practices. Oversee the successful delivery of global programmes (e.g., PCD migration, device refresh, CMDB clean-up etc). Identify operational risks and blockers across regions; escape and resolve proactively. Directly lead three Regional SD Leads (Americas, EMEA, APAC) and maintain accountability for the full SD organization. Build a high-performing, engaged, and geographically distributed team; develop regional leaders and successors. Drive talent reviews, performance management, and calibration across the SD function. Champion a culture of accountability, customer focus, and continuous improvement. Stakeholder & Cross-Functional Engagement Serve as the primary SD point of contact for peer GTI functions. Build and maintain strong relationships with key business stakeholders. Collaborate with regional SD leads and managers to address customer escalations and service issues. Provide regular operational reporting to the Senior Director, GES and GTI leadership. Engineering Segments Engagement Own the customer relationship between GES and engineering segments globally; serve as the primary point of contact for segment leads regarding infrastructure, service quality, and engineering productivity. Establish and maintain a regular engagement cadence with segment representatives to understand development pipeline needs, CI/CD tooling requirements, and environment pain points. Proactively identify opportunities to improve developer productivity and engineering experience - including build performance, environment stability, tooling access, and onboarding friction. Collaborate with SD Leads, GOE, and Architecture & Standards teams to translate segment feedback into actionable service improvements and capacity planning inputs. Track and report on segments satisfaction, developer productivity trends, and GES contribution to engineering velocity - escalate where GES environment is a constraint on delivery. QUALIFICATIONS & EXPERIENCE Required Extensive relevant experience in infrastructure management, service delivery, or technology operations, with a significant portion of that time spent in senior leadership - managing global or multi-regional teams at scale. Proven track record leading large, geographically distributed teams across multiple countries and regions. Deep understanding of ITSM frameworks (ITIL) and IT governance practices (COBIT or equivalent). Strong experience managing budgets, headcount planning, and resource allocation at a global scale. Demonstrated ability to drive transformation programmes and change across complex organizations. Experience operating in a matrixed, multinational corporate environment. Excellent written and verbal communication skills in English; comfortable presenting to executive audiences. Sound understanding of asset management practices, including CMDB governance, hardware lifecycle management, and software asset inventory at enterprise scale. Demonstrable knowledge of data center operations and management, including RDC/colocation environments, capacity planning, and infrastructure governance. Working knowledge of server and storage technologies, including enterprise server platforms, SAN/NAS storage, and backup/recovery frameworks. Familiarity with vulnerability management processes, including risk prioritization, remediation tracking, and coordination with information security teams to ensure compliance. Familiarity with software development practices and the software development lifecycle (SDLC); ability to engage credibly with engineering and development teams on environment and tooling requirements. Working knowledge of CI/CD concepts and common pipeline patterns; exposure to CI/CD platforms, sufficient to understand engineering dependencies and environment requirements. Understanding of developer workflow tooling and environment needs - including source control, build systems, artifact management, and test infrastructure - as they relate to GES infrastructure provisioning and support. Preferred Background in software engineering, or large-scale enterprise Technology environments. Hands-on or oversight experience with virtualization technologies (VMware ESXi, OpenStack, or equivalent platforms). Experience with high-performance or grid computing environments - including job scheduling, compute cluster management, and distributed compute platforms. Understanding of enterprise networking concepts, sufficient to oversee network-dependent service delivery. Experience working with or transitioning to cloud-managed or hybrid infrastructure models. Prior experience in a software engineering, DevOps, or platform engineering role - or significant direct collaboration with software development teams; comfort discussing CI/CD pipelines, build performance, and developer environment requirements. EDUCATION Degree - Required Bachelor's degree in Computer Science, Computer Engineering, Information Technology, Software Engineering, or a closely related technical discipline. Degrees in other disciplines will be considered where accompanied by strong relevant experience. Advanced Education - Preferred Master's degree in Computer Science, Information Technology, Engineering Management, or an MBA with a technology focus. CERTIFICATIONS IT Service Management & Governance - Preferred ITIL v4 Foundation - required; Managing Professional or Strategic Leader tracks highly valued. COBIT 2019 Foundation or Practitioner - IT governance and control framework knowledge. ISO 27001 Lead Implementer or Auditor - advantageous for security governance oversight. PMP (Project Management Professional) - PMI. PRINCE2 Practitioner or PRINCE2 Agile. LOCATION & TRAVEL This is a global role with flexibility on base location. Regular international travel to regional sites and team face-to-face meetings is expected. REPORTING STRUCTURE Reports to: Senior Director, Global Engineering Services (GES) Direct reports: Regional SD Leads - Americas, EMEA, APAC Functional scope: Full global SD organization Why us? A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we Work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow! The primary locations for this opportunity are Germany, UK and Ireland. The applicable salary ranges for these locations are: 117,600 Min - 205,900 Max EUR (Germany) 100,300 Min - 175,400 Max GBP (UK) 109,400 Min - 196,700 Max EUR (Ireland) This role is eligible to earn incentive compensation. The actual compensation offered is based on the successful candidate's job-related skills . click apply for full job details
Aug 24, 2026
Full time
Director, Global Service Delivery (f/m/d) - EMEA Based Job ID 517466 Posted since 12-Aug-2026 Organization Field of work Information Technology Company Siemens Industry Software GmbH Experienced Professional Job type Full-time Hybrid (Remote/Office) Employment type Permanent Location(s) Farnborough - Hampshire - United Kingdom Hamburg - Hamburg - Germany London - London City of - United Kingdom We are a leading global software company dedicated to the world of computer aided design, 3D modeling and simulation- helping innovative global manufacturers design better products, faster! With the resources of a large company, and the energy of a software start-up, we have fun together while creating a world class software portfolio. Our culture encourages creativity, welcomes fresh thinking, and focuses on growth, so our people, our business, and our customers can achieve their full potential. The Director, Global Service Delivery (SD) is a senior leadership role within Global Engineering Services (GES), part of Siemens' Global Technologies & Infrastructure (GTI) organization. This role owns the end-to-end delivery of engineering support services across three global regions - Americas, EMEA, and APAC - serving approximately 17,000 software engineers worldwide. The Director is accountable for service quality, regional consistency, people leadership, and the ongoing transformation of the SD function. KEY RESPONSIBILITIES Strategic Leadership Define and execute the global Service Delivery strategy aligned with GES and GTI priorities. Set the vision, operating model (Follow-the-Sun), and performance standards for SD across all three regions. Lead the annual planning cycle for SD: headcount, budget, initiatives, and OKRs. Represent the SD function at GES leadership reviews, executive briefings, and cross-functional forums. Drive continuous improvement in service delivery maturity, tooling, and process standardization. Operational Excellence Own the end-to-end SLO/SLA framework for the SD function globally; ensure targets are met and reported. Partner with the Global Operations Excellence (GOE) team to enforce standards, monitoring, and governance. Ensure all regions are aligned on tooling, processes, CMDB accuracy, and asset management practices. Oversee the successful delivery of global programmes (e.g., PCD migration, device refresh, CMDB clean-up etc). Identify operational risks and blockers across regions; escape and resolve proactively. Directly lead three Regional SD Leads (Americas, EMEA, APAC) and maintain accountability for the full SD organization. Build a high-performing, engaged, and geographically distributed team; develop regional leaders and successors. Drive talent reviews, performance management, and calibration across the SD function. Champion a culture of accountability, customer focus, and continuous improvement. Stakeholder & Cross-Functional Engagement Serve as the primary SD point of contact for peer GTI functions. Build and maintain strong relationships with key business stakeholders. Collaborate with regional SD leads and managers to address customer escalations and service issues. Provide regular operational reporting to the Senior Director, GES and GTI leadership. Engineering Segments Engagement Own the customer relationship between GES and engineering segments globally; serve as the primary point of contact for segment leads regarding infrastructure, service quality, and engineering productivity. Establish and maintain a regular engagement cadence with segment representatives to understand development pipeline needs, CI/CD tooling requirements, and environment pain points. Proactively identify opportunities to improve developer productivity and engineering experience - including build performance, environment stability, tooling access, and onboarding friction. Collaborate with SD Leads, GOE, and Architecture & Standards teams to translate segment feedback into actionable service improvements and capacity planning inputs. Track and report on segments satisfaction, developer productivity trends, and GES contribution to engineering velocity - escalate where GES environment is a constraint on delivery. QUALIFICATIONS & EXPERIENCE Required Extensive relevant experience in infrastructure management, service delivery, or technology operations, with a significant portion of that time spent in senior leadership - managing global or multi-regional teams at scale. Proven track record leading large, geographically distributed teams across multiple countries and regions. Deep understanding of ITSM frameworks (ITIL) and IT governance practices (COBIT or equivalent). Strong experience managing budgets, headcount planning, and resource allocation at a global scale. Demonstrated ability to drive transformation programmes and change across complex organizations. Experience operating in a matrixed, multinational corporate environment. Excellent written and verbal communication skills in English; comfortable presenting to executive audiences. Sound understanding of asset management practices, including CMDB governance, hardware lifecycle management, and software asset inventory at enterprise scale. Demonstrable knowledge of data center operations and management, including RDC/colocation environments, capacity planning, and infrastructure governance. Working knowledge of server and storage technologies, including enterprise server platforms, SAN/NAS storage, and backup/recovery frameworks. Familiarity with vulnerability management processes, including risk prioritization, remediation tracking, and coordination with information security teams to ensure compliance. Familiarity with software development practices and the software development lifecycle (SDLC); ability to engage credibly with engineering and development teams on environment and tooling requirements. Working knowledge of CI/CD concepts and common pipeline patterns; exposure to CI/CD platforms, sufficient to understand engineering dependencies and environment requirements. Understanding of developer workflow tooling and environment needs - including source control, build systems, artifact management, and test infrastructure - as they relate to GES infrastructure provisioning and support. Preferred Background in software engineering, or large-scale enterprise Technology environments. Hands-on or oversight experience with virtualization technologies (VMware ESXi, OpenStack, or equivalent platforms). Experience with high-performance or grid computing environments - including job scheduling, compute cluster management, and distributed compute platforms. Understanding of enterprise networking concepts, sufficient to oversee network-dependent service delivery. Experience working with or transitioning to cloud-managed or hybrid infrastructure models. Prior experience in a software engineering, DevOps, or platform engineering role - or significant direct collaboration with software development teams; comfort discussing CI/CD pipelines, build performance, and developer environment requirements. EDUCATION Degree - Required Bachelor's degree in Computer Science, Computer Engineering, Information Technology, Software Engineering, or a closely related technical discipline. Degrees in other disciplines will be considered where accompanied by strong relevant experience. Advanced Education - Preferred Master's degree in Computer Science, Information Technology, Engineering Management, or an MBA with a technology focus. CERTIFICATIONS IT Service Management & Governance - Preferred ITIL v4 Foundation - required; Managing Professional or Strategic Leader tracks highly valued. COBIT 2019 Foundation or Practitioner - IT governance and control framework knowledge. ISO 27001 Lead Implementer or Auditor - advantageous for security governance oversight. PMP (Project Management Professional) - PMI. PRINCE2 Practitioner or PRINCE2 Agile. LOCATION & TRAVEL This is a global role with flexibility on base location. Regular international travel to regional sites and team face-to-face meetings is expected. REPORTING STRUCTURE Reports to: Senior Director, Global Engineering Services (GES) Direct reports: Regional SD Leads - Americas, EMEA, APAC Functional scope: Full global SD organization Why us? A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we Work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow! The primary locations for this opportunity are Germany, UK and Ireland. The applicable salary ranges for these locations are: 117,600 Min - 205,900 Max EUR (Germany) 100,300 Min - 175,400 Max GBP (UK) 109,400 Min - 196,700 Max EUR (Ireland) This role is eligible to earn incentive compensation. The actual compensation offered is based on the successful candidate's job-related skills . click apply for full job details
# SRE Managing Consultant - Cloud Operating ModelManchester, LondonApply for this job Permanent Experienced Professionals Strategy & Transformation ID 428177-en\_GB Capgemini Invent At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. Your Role As an SRE Consultant (Manager) at Capgemini Invent you will be part of our Cloud Advisory capability within the wider Business Technology capability unit. Our cloud advisory capability aims to inspire, lead and support organisations on their journey of adopting cloud for creating business and revenue models, generating growth, ensuring regulatory compliance and reducing their carbon footprint. Specifically In your role you will help clients build and embed reliability as an engineering discipline, shifting from ticket-led operations to measurable, product-aligned service performance. You will assess and shape the operating model, ways of working, and governance required to run resilient cloud and hybrid platforms at scale, partnering with engineering, operations, security and product leaders to improve outcomes across availability, reliability, scalability and operational performance.This will include: SRE Operating Model & Ways of Working : Define and implement SRE ways of working and engagement patterns, aligning reliability practices with existing ITSM/ITIL processes (e.g., incident, problem, release and change) and modern engineering delivery. Reliability Measures (SLIs/SLOs) & Error Budgets : Establish service measures and targets (SLIs/SLOs) and introduce Error Budgets to enable data-driven trade-offs between reliability and delivery velocity. Observability & Operational Insight: Shape observability approaches (metrics/logs/traces) and operational monitoring models that make reliability risks visible and actionable, improving operational decision-making. Incident Excellence & Continuous Learning: Design incident analysis and improvement loops, including practical approaches that strengthen incident response and drive learning through post-incident improvement actions. Toil Reduction Through Engineering & Automation: Identify high-friction operational work and prioritise engineering-led automation to reduce manual effort, improve repeatability, and increase operational scalability. SRE Capability Assessment & Roadmaps : Assess SRE maturity/capabilities (e.g., availability, reliability, scalability, complexity and operational performance) and create a phased roadmap from assessment through recommendations and implementation. Cross-discipline Enablement (DevSecOps / Platform / SRE): Improve collaboration across engineering disciplines by standardising processes and enabling platform and delivery capabilities that embed resiliency into application and infrastructure layers. Client Advisory Leadership: Lead advisory engagements, guide senior stakeholders through decisions on reliability investment, and coach teams to adopt new practices and measures sustainably (including training/enablement where needed).# part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal Contribution - Campaign development, internal think-tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & Development - Training to support your career development and the skills Your Profile Extensive experience in client facing consulting and advisory roles, operating credibly with senior stakeholders and shaping complex transformation engagements. Proven ability to lead and own advisory engagements end to end, building trusted senior client relationships and actively contributing to shaping, selling, and expanding consulting work. Currently working in a major Consulting firm, and/or in industry but having a Consulting background Proven ability to be successful in a matrixed organisation, and to enlist support and commitment from peers in selling and delivering consulting solutions. Experience of proposition building and delivery. Demonstrated business development capability, leveraging personal networks and firm relationships to originate, shape, and grow SRE, cloud, and operational resilience consulting opportunities. Experience working with at least one major cloud service provider (AWS, Microsoft Azure, or Google Cloud Platform), applying SRE and operating model principles in advisory, transformation, or large scale delivery contexts; associate level certifications are desirable but not mandatory. Design, establish, and evolve SRE led centres of excellence (e.g. Reliability, Observability, or Operational Excellence), setting enterprise level standards for SLIs/SLOs, incident management, observability, and continuous improvement across cloud and hybrid platforms. Exposure to modern observability tooling and ecosystems (e.g. Datadog, Dynatrace, Prometheus, OpenTelemetry, Loki), with a strong understanding of how metrics, logs, and traces are applied to inform reliability strategy, incident management, and operational decision making. Security Check (SC) Clearance To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. ()To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.Some posts are restricted to sole UK Nationals for security reasons; therefore you may be asked about your citizenship in the application process. What You'll Love About Working Here Join the close-knit, rapidly growing Cloud Transformation Tribe at Capgemini Invent, where you'll play a key role in helping top organisations unlock the full potential of their cloud and infrastructure investments. As part of our team, you'll work on impactful projects that drive innovation and efficiency, collaborating closely with experts in a supportive, agile environment that values growth, learning, and teamwork. If you're excited to be part of a dynamic group making real transformations in cloud technology, Capgemini Invent is the place to grow.We provide a host of opportunities for learning and certification through internal and partner led programmes and hold monthly showcases of our digital transformation initiatives, sharing knowledge and showing off how the power of technology is impacting our clients Need To Know At Capgemini we don't just believe in Diversity & Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work.We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. CSR We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:Declare they have a disability, and Meet the minimum essential criteria for the role.Please opt in during the application process.# you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.
Aug 24, 2026
Full time
# SRE Managing Consultant - Cloud Operating ModelManchester, LondonApply for this job Permanent Experienced Professionals Strategy & Transformation ID 428177-en\_GB Capgemini Invent At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. Your Role As an SRE Consultant (Manager) at Capgemini Invent you will be part of our Cloud Advisory capability within the wider Business Technology capability unit. Our cloud advisory capability aims to inspire, lead and support organisations on their journey of adopting cloud for creating business and revenue models, generating growth, ensuring regulatory compliance and reducing their carbon footprint. Specifically In your role you will help clients build and embed reliability as an engineering discipline, shifting from ticket-led operations to measurable, product-aligned service performance. You will assess and shape the operating model, ways of working, and governance required to run resilient cloud and hybrid platforms at scale, partnering with engineering, operations, security and product leaders to improve outcomes across availability, reliability, scalability and operational performance.This will include: SRE Operating Model & Ways of Working : Define and implement SRE ways of working and engagement patterns, aligning reliability practices with existing ITSM/ITIL processes (e.g., incident, problem, release and change) and modern engineering delivery. Reliability Measures (SLIs/SLOs) & Error Budgets : Establish service measures and targets (SLIs/SLOs) and introduce Error Budgets to enable data-driven trade-offs between reliability and delivery velocity. Observability & Operational Insight: Shape observability approaches (metrics/logs/traces) and operational monitoring models that make reliability risks visible and actionable, improving operational decision-making. Incident Excellence & Continuous Learning: Design incident analysis and improvement loops, including practical approaches that strengthen incident response and drive learning through post-incident improvement actions. Toil Reduction Through Engineering & Automation: Identify high-friction operational work and prioritise engineering-led automation to reduce manual effort, improve repeatability, and increase operational scalability. SRE Capability Assessment & Roadmaps : Assess SRE maturity/capabilities (e.g., availability, reliability, scalability, complexity and operational performance) and create a phased roadmap from assessment through recommendations and implementation. Cross-discipline Enablement (DevSecOps / Platform / SRE): Improve collaboration across engineering disciplines by standardising processes and enabling platform and delivery capabilities that embed resiliency into application and infrastructure layers. Client Advisory Leadership: Lead advisory engagements, guide senior stakeholders through decisions on reliability investment, and coach teams to adopt new practices and measures sustainably (including training/enablement where needed).# part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal Contribution - Campaign development, internal think-tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & Development - Training to support your career development and the skills Your Profile Extensive experience in client facing consulting and advisory roles, operating credibly with senior stakeholders and shaping complex transformation engagements. Proven ability to lead and own advisory engagements end to end, building trusted senior client relationships and actively contributing to shaping, selling, and expanding consulting work. Currently working in a major Consulting firm, and/or in industry but having a Consulting background Proven ability to be successful in a matrixed organisation, and to enlist support and commitment from peers in selling and delivering consulting solutions. Experience of proposition building and delivery. Demonstrated business development capability, leveraging personal networks and firm relationships to originate, shape, and grow SRE, cloud, and operational resilience consulting opportunities. Experience working with at least one major cloud service provider (AWS, Microsoft Azure, or Google Cloud Platform), applying SRE and operating model principles in advisory, transformation, or large scale delivery contexts; associate level certifications are desirable but not mandatory. Design, establish, and evolve SRE led centres of excellence (e.g. Reliability, Observability, or Operational Excellence), setting enterprise level standards for SLIs/SLOs, incident management, observability, and continuous improvement across cloud and hybrid platforms. Exposure to modern observability tooling and ecosystems (e.g. Datadog, Dynatrace, Prometheus, OpenTelemetry, Loki), with a strong understanding of how metrics, logs, and traces are applied to inform reliability strategy, incident management, and operational decision making. Security Check (SC) Clearance To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. ()To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.Some posts are restricted to sole UK Nationals for security reasons; therefore you may be asked about your citizenship in the application process. What You'll Love About Working Here Join the close-knit, rapidly growing Cloud Transformation Tribe at Capgemini Invent, where you'll play a key role in helping top organisations unlock the full potential of their cloud and infrastructure investments. As part of our team, you'll work on impactful projects that drive innovation and efficiency, collaborating closely with experts in a supportive, agile environment that values growth, learning, and teamwork. If you're excited to be part of a dynamic group making real transformations in cloud technology, Capgemini Invent is the place to grow.We provide a host of opportunities for learning and certification through internal and partner led programmes and hold monthly showcases of our digital transformation initiatives, sharing knowledge and showing off how the power of technology is impacting our clients Need To Know At Capgemini we don't just believe in Diversity & Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work.We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. CSR We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:Declare they have a disability, and Meet the minimum essential criteria for the role.Please opt in during the application process.# you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.
APPLICATION SPECIALIST Location: Manchester Salary: 44,399.10 per annum Contract: 12-month fixed-term contract Working arrangement: Hybrid, with the office and home-working split to be agreed with the hiring manager Department: IT Reports to: Operations Team Lead THE OPPORTUNITY We are recruiting an experienced Application Specialist to support and maintain a range of business-critical applications for a Manchester-based housing organisation. This is a hands-on position covering core housing systems, mobile solutions, digital applications and online services. The successful candidate will help maintain application performance, availability and user satisfaction while providing effective second-line support and delivering continuous system improvements. Proven hands-on experience with Aareon QL and practical SQL knowledge are both essential. Candidates must be able to explain how they have supported Aareon QL in day-to-day operation and provide clear examples of personally writing SQL queries to interrogate, analyse, reconcile or manage application data. KEY RESPONSIBILITIES Support, maintain and improve core housing, mobile, digital and online applications. Provide effective second-line support for incidents, problems and service requests. Investigate technical and functional issues through to resolution and service restoration. Take ownership of application incidents and keep users informed throughout the process. Identify recurring operational problems, complete root-cause analysis and implement improvements. Configure application fields, workflows, parameters, permissions and other system changes. Use SQL to query, analyse, reconcile and manage application data. Monitor application availability, capacity, security and performance. Support application patching, upgrades, testing, deployment and release activities. Prepare and complete system testing and support user acceptance testing where required. Coordinate application changes with internal IT teams, business users and external suppliers. Work with third-party vendors to investigate issues and ensure timely resolution. Maintain application procedures, technical documentation and knowledge-base articles. Provide guidance and training to users on application functionality and processes. Support change, release, incident, problem, availability, capacity and risk-management processes. Ensure the security, confidentiality and integrity of organisational systems and information. Contribute to continuous improvement, automation and the effective lifecycle management of applications. ESSENTIAL EXPERIENCE Demonstrable hands-on experience supporting Aareon QL. Strong practical SQL skills, including personally writing and executing queries. Experience supporting complex or business-critical applications. Experience diagnosing and resolving application incidents and recurring problems. Understanding of relational databases and application data structures. Experience undertaking application configuration and system changes. Ability to prioritise competing incidents, requests and business requirements. Experience working with internal stakeholders and third-party suppliers. Strong analytical, troubleshooting and problem-solving abilities. Clear written and verbal communication skills. Ability to explain technical information to non-technical users. Awareness of information security, data confidentiality and system integrity. DESIRABLE EXPERIENCE Previous experience within social housing, a housing association or a local authority. Knowledge of housing-management processes and systems. Experience with Aareon QL workflows, modules, configuration or administration. Experience writing SQL queries directly against Aareon QL data. Exposure to application patching, upgrades, deployments and releases. Experience producing test scripts and supporting UAT. Knowledge of ITIL-aligned incident, problem, change and release management. Experience automating scheduled application monitoring or maintenance activities. CANDIDATE PROFILE The successful candidate will be an experienced and proactive applications professional who can combine technical problem-solving with strong customer service. You should be comfortable taking ownership of issues, investigating underlying causes and working with colleagues, users and suppliers to deliver reliable solutions. You must be able to provide detailed examples demonstrating both your Aareon QL and SQL experience. CONTRACT AND WORKING ARRANGEMENT This position is offered as a 12-month fixed-term contract paying 44,399.10 per annum. The role offers hybrid working in Manchester. The precise office and home-working split will be agreed with the hiring manager, so applicants must be able to attend the Manchester workplace when required. HOW TO APPLY Please apply with an up-to-date CV clearly detailing: Your hands-on Aareon QL experience. The Aareon QL modules, functions or workflows you have supported. Examples of SQL queries you have personally written. Your application-support and incident-resolution experience. Your involvement in configuration, testing, patching, upgrades or releases. Your current salary, notice period and availability. Your ability to work on a hybrid basis in Manchester. Applications without clear evidence of both hands-on Aareon QL and practical SQL experience may not be progressed.
Aug 24, 2026
Contractor
APPLICATION SPECIALIST Location: Manchester Salary: 44,399.10 per annum Contract: 12-month fixed-term contract Working arrangement: Hybrid, with the office and home-working split to be agreed with the hiring manager Department: IT Reports to: Operations Team Lead THE OPPORTUNITY We are recruiting an experienced Application Specialist to support and maintain a range of business-critical applications for a Manchester-based housing organisation. This is a hands-on position covering core housing systems, mobile solutions, digital applications and online services. The successful candidate will help maintain application performance, availability and user satisfaction while providing effective second-line support and delivering continuous system improvements. Proven hands-on experience with Aareon QL and practical SQL knowledge are both essential. Candidates must be able to explain how they have supported Aareon QL in day-to-day operation and provide clear examples of personally writing SQL queries to interrogate, analyse, reconcile or manage application data. KEY RESPONSIBILITIES Support, maintain and improve core housing, mobile, digital and online applications. Provide effective second-line support for incidents, problems and service requests. Investigate technical and functional issues through to resolution and service restoration. Take ownership of application incidents and keep users informed throughout the process. Identify recurring operational problems, complete root-cause analysis and implement improvements. Configure application fields, workflows, parameters, permissions and other system changes. Use SQL to query, analyse, reconcile and manage application data. Monitor application availability, capacity, security and performance. Support application patching, upgrades, testing, deployment and release activities. Prepare and complete system testing and support user acceptance testing where required. Coordinate application changes with internal IT teams, business users and external suppliers. Work with third-party vendors to investigate issues and ensure timely resolution. Maintain application procedures, technical documentation and knowledge-base articles. Provide guidance and training to users on application functionality and processes. Support change, release, incident, problem, availability, capacity and risk-management processes. Ensure the security, confidentiality and integrity of organisational systems and information. Contribute to continuous improvement, automation and the effective lifecycle management of applications. ESSENTIAL EXPERIENCE Demonstrable hands-on experience supporting Aareon QL. Strong practical SQL skills, including personally writing and executing queries. Experience supporting complex or business-critical applications. Experience diagnosing and resolving application incidents and recurring problems. Understanding of relational databases and application data structures. Experience undertaking application configuration and system changes. Ability to prioritise competing incidents, requests and business requirements. Experience working with internal stakeholders and third-party suppliers. Strong analytical, troubleshooting and problem-solving abilities. Clear written and verbal communication skills. Ability to explain technical information to non-technical users. Awareness of information security, data confidentiality and system integrity. DESIRABLE EXPERIENCE Previous experience within social housing, a housing association or a local authority. Knowledge of housing-management processes and systems. Experience with Aareon QL workflows, modules, configuration or administration. Experience writing SQL queries directly against Aareon QL data. Exposure to application patching, upgrades, deployments and releases. Experience producing test scripts and supporting UAT. Knowledge of ITIL-aligned incident, problem, change and release management. Experience automating scheduled application monitoring or maintenance activities. CANDIDATE PROFILE The successful candidate will be an experienced and proactive applications professional who can combine technical problem-solving with strong customer service. You should be comfortable taking ownership of issues, investigating underlying causes and working with colleagues, users and suppliers to deliver reliable solutions. You must be able to provide detailed examples demonstrating both your Aareon QL and SQL experience. CONTRACT AND WORKING ARRANGEMENT This position is offered as a 12-month fixed-term contract paying 44,399.10 per annum. The role offers hybrid working in Manchester. The precise office and home-working split will be agreed with the hiring manager, so applicants must be able to attend the Manchester workplace when required. HOW TO APPLY Please apply with an up-to-date CV clearly detailing: Your hands-on Aareon QL experience. The Aareon QL modules, functions or workflows you have supported. Examples of SQL queries you have personally written. Your application-support and incident-resolution experience. Your involvement in configuration, testing, patching, upgrades or releases. Your current salary, notice period and availability. Your ability to work on a hybrid basis in Manchester. Applications without clear evidence of both hands-on Aareon QL and practical SQL experience may not be progressed.
Service Transition Manager - NPPV3 & SC Cleared We are looking for an experienced, hands-on Service Transition Manager to join a complex government digital programme. You'll work closely with multidisciplinary technical and operational teams, ensuring services are successfully transitioned from development through operational readiness, go-live and into BAU. This role requires a strong Service Transition background combined with enough technical understanding to operate confidently within a modern cloud-based environment. Key Responsibilities Own and coordinate end-to-end Service Transition activities. Lead services through operational readiness, go-live, Early Life Support and BAU handover. Define and embed effective ITIL service management processes. Coordinate activities across Engineering, DevOps, SRE, QAT, Delivery and Operations teams. Essential Experience Active NPPV3 and SC Clearance. Strong, recent Service Transition Management experience. Experience leading services through development, operational readiness, go-live and BAU. Experience transitioning complex cloud-hosted services, ideally within AWS. Strong understanding of ITIL processes including Change, Release, SACM, Knowledge Management, Service Validation and Continual Service Improvement. Experience working with multidisciplinary teams including DevOps, SRE, Engineering, QAT and Operations. Good technical understanding of microservices, APIs, integrations and event-driven architectures. Understanding of CI/CD, monitoring, resilience, security and live-service support. Experience managing service acceptance, transition risks and operational readiness. Strong stakeholder management with the ability to drive actions and decisions. Desirable Experience within policing, national security or another secure government environment. Experience working on large-scale government digital programmes. AWS certifications such as Solutions Architect, SysOps or DevOps. Experience transitioning high-profile or operationally critical services.
Aug 24, 2026
Contractor
Service Transition Manager - NPPV3 & SC Cleared We are looking for an experienced, hands-on Service Transition Manager to join a complex government digital programme. You'll work closely with multidisciplinary technical and operational teams, ensuring services are successfully transitioned from development through operational readiness, go-live and into BAU. This role requires a strong Service Transition background combined with enough technical understanding to operate confidently within a modern cloud-based environment. Key Responsibilities Own and coordinate end-to-end Service Transition activities. Lead services through operational readiness, go-live, Early Life Support and BAU handover. Define and embed effective ITIL service management processes. Coordinate activities across Engineering, DevOps, SRE, QAT, Delivery and Operations teams. Essential Experience Active NPPV3 and SC Clearance. Strong, recent Service Transition Management experience. Experience leading services through development, operational readiness, go-live and BAU. Experience transitioning complex cloud-hosted services, ideally within AWS. Strong understanding of ITIL processes including Change, Release, SACM, Knowledge Management, Service Validation and Continual Service Improvement. Experience working with multidisciplinary teams including DevOps, SRE, Engineering, QAT and Operations. Good technical understanding of microservices, APIs, integrations and event-driven architectures. Understanding of CI/CD, monitoring, resilience, security and live-service support. Experience managing service acceptance, transition risks and operational readiness. Strong stakeholder management with the ability to drive actions and decisions. Desirable Experience within policing, national security or another secure government environment. Experience working on large-scale government digital programmes. AWS certifications such as Solutions Architect, SysOps or DevOps. Experience transitioning high-profile or operationally critical services.
# SRE Managing Consultant - Cloud Operating ModelManchester, LondonApply for this job Permanent Experienced Professionals Strategy & Transformation ID 428177-en\_GB Capgemini Invent At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. Your Role As an SRE Consultant (Manager) at Capgemini Invent you will be part of our Cloud Advisory capability within the wider Business Technology capability unit. Our cloud advisory capability aims to inspire, lead and support organisations on their journey of adopting cloud for creating business and revenue models, generating growth, ensuring regulatory compliance and reducing their carbon footprint. Specifically In your role you will help clients build and embed reliability as an engineering discipline, shifting from ticket-led operations to measurable, product-aligned service performance. You will assess and shape the operating model, ways of working, and governance required to run resilient cloud and hybrid platforms at scale, partnering with engineering, operations, security and product leaders to improve outcomes across availability, reliability, scalability and operational performance.This will include: SRE Operating Model & Ways of Working : Define and implement SRE ways of working and engagement patterns, aligning reliability practices with existing ITSM/ITIL processes (e.g., incident, problem, release and change) and modern engineering delivery. Reliability Measures (SLIs/SLOs) & Error Budgets : Establish service measures and targets (SLIs/SLOs) and introduce Error Budgets to enable data-driven trade-offs between reliability and delivery velocity. Observability & Operational Insight: Shape observability approaches (metrics/logs/traces) and operational monitoring models that make reliability risks visible and actionable, improving operational decision-making. Incident Excellence & Continuous Learning: Design incident analysis and improvement loops, including practical approaches that strengthen incident response and drive learning through post-incident improvement actions. Toil Reduction Through Engineering & Automation: Identify high-friction operational work and prioritise engineering-led automation to reduce manual effort, improve repeatability, and increase operational scalability. SRE Capability Assessment & Roadmaps : Assess SRE maturity/capabilities (e.g., availability, reliability, scalability, complexity and operational performance) and create a phased roadmap from assessment through recommendations and implementation. Cross-discipline Enablement (DevSecOps / Platform / SRE): Improve collaboration across engineering disciplines by standardising processes and enabling platform and delivery capabilities that embed resiliency into application and infrastructure layers. Client Advisory Leadership: Lead advisory engagements, guide senior stakeholders through decisions on reliability investment, and coach teams to adopt new practices and measures sustainably (including training/enablement where needed).# part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal Contribution - Campaign development, internal think-tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & Development - Training to support your career development and the skills Your Profile Extensive experience in client facing consulting and advisory roles, operating credibly with senior stakeholders and shaping complex transformation engagements. Proven ability to lead and own advisory engagements end to end, building trusted senior client relationships and actively contributing to shaping, selling, and expanding consulting work. Currently working in a major Consulting firm, and/or in industry but having a Consulting background Proven ability to be successful in a matrixed organisation, and to enlist support and commitment from peers in selling and delivering consulting solutions. Experience of proposition building and delivery. Demonstrated business development capability, leveraging personal networks and firm relationships to originate, shape, and grow SRE, cloud, and operational resilience consulting opportunities. Experience working with at least one major cloud service provider (AWS, Microsoft Azure, or Google Cloud Platform), applying SRE and operating model principles in advisory, transformation, or large scale delivery contexts; associate level certifications are desirable but not mandatory. Design, establish, and evolve SRE led centres of excellence (e.g. Reliability, Observability, or Operational Excellence), setting enterprise level standards for SLIs/SLOs, incident management, observability, and continuous improvement across cloud and hybrid platforms. Exposure to modern observability tooling and ecosystems (e.g. Datadog, Dynatrace, Prometheus, OpenTelemetry, Loki), with a strong understanding of how metrics, logs, and traces are applied to inform reliability strategy, incident management, and operational decision making. Security Check (SC) Clearance To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. ()To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.Some posts are restricted to sole UK Nationals for security reasons; therefore you may be asked about your citizenship in the application process. What You'll Love About Working Here Join the close-knit, rapidly growing Cloud Transformation Tribe at Capgemini Invent, where you'll play a key role in helping top organisations unlock the full potential of their cloud and infrastructure investments. As part of our team, you'll work on impactful projects that drive innovation and efficiency, collaborating closely with experts in a supportive, agile environment that values growth, learning, and teamwork. If you're excited to be part of a dynamic group making real transformations in cloud technology, Capgemini Invent is the place to grow.We provide a host of opportunities for learning and certification through internal and partner led programmes and hold monthly showcases of our digital transformation initiatives, sharing knowledge and showing off how the power of technology is impacting our clients Need To Know At Capgemini we don't just believe in Diversity & Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work.We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. CSR We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:Declare they have a disability, and Meet the minimum essential criteria for the role.Please opt in during the application process.# you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.
Aug 24, 2026
Full time
# SRE Managing Consultant - Cloud Operating ModelManchester, LondonApply for this job Permanent Experienced Professionals Strategy & Transformation ID 428177-en\_GB Capgemini Invent At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. Your Role As an SRE Consultant (Manager) at Capgemini Invent you will be part of our Cloud Advisory capability within the wider Business Technology capability unit. Our cloud advisory capability aims to inspire, lead and support organisations on their journey of adopting cloud for creating business and revenue models, generating growth, ensuring regulatory compliance and reducing their carbon footprint. Specifically In your role you will help clients build and embed reliability as an engineering discipline, shifting from ticket-led operations to measurable, product-aligned service performance. You will assess and shape the operating model, ways of working, and governance required to run resilient cloud and hybrid platforms at scale, partnering with engineering, operations, security and product leaders to improve outcomes across availability, reliability, scalability and operational performance.This will include: SRE Operating Model & Ways of Working : Define and implement SRE ways of working and engagement patterns, aligning reliability practices with existing ITSM/ITIL processes (e.g., incident, problem, release and change) and modern engineering delivery. Reliability Measures (SLIs/SLOs) & Error Budgets : Establish service measures and targets (SLIs/SLOs) and introduce Error Budgets to enable data-driven trade-offs between reliability and delivery velocity. Observability & Operational Insight: Shape observability approaches (metrics/logs/traces) and operational monitoring models that make reliability risks visible and actionable, improving operational decision-making. Incident Excellence & Continuous Learning: Design incident analysis and improvement loops, including practical approaches that strengthen incident response and drive learning through post-incident improvement actions. Toil Reduction Through Engineering & Automation: Identify high-friction operational work and prioritise engineering-led automation to reduce manual effort, improve repeatability, and increase operational scalability. SRE Capability Assessment & Roadmaps : Assess SRE maturity/capabilities (e.g., availability, reliability, scalability, complexity and operational performance) and create a phased roadmap from assessment through recommendations and implementation. Cross-discipline Enablement (DevSecOps / Platform / SRE): Improve collaboration across engineering disciplines by standardising processes and enabling platform and delivery capabilities that embed resiliency into application and infrastructure layers. Client Advisory Leadership: Lead advisory engagements, guide senior stakeholders through decisions on reliability investment, and coach teams to adopt new practices and measures sustainably (including training/enablement where needed).# part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal Contribution - Campaign development, internal think-tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & Development - Training to support your career development and the skills Your Profile Extensive experience in client facing consulting and advisory roles, operating credibly with senior stakeholders and shaping complex transformation engagements. Proven ability to lead and own advisory engagements end to end, building trusted senior client relationships and actively contributing to shaping, selling, and expanding consulting work. Currently working in a major Consulting firm, and/or in industry but having a Consulting background Proven ability to be successful in a matrixed organisation, and to enlist support and commitment from peers in selling and delivering consulting solutions. Experience of proposition building and delivery. Demonstrated business development capability, leveraging personal networks and firm relationships to originate, shape, and grow SRE, cloud, and operational resilience consulting opportunities. Experience working with at least one major cloud service provider (AWS, Microsoft Azure, or Google Cloud Platform), applying SRE and operating model principles in advisory, transformation, or large scale delivery contexts; associate level certifications are desirable but not mandatory. Design, establish, and evolve SRE led centres of excellence (e.g. Reliability, Observability, or Operational Excellence), setting enterprise level standards for SLIs/SLOs, incident management, observability, and continuous improvement across cloud and hybrid platforms. Exposure to modern observability tooling and ecosystems (e.g. Datadog, Dynatrace, Prometheus, OpenTelemetry, Loki), with a strong understanding of how metrics, logs, and traces are applied to inform reliability strategy, incident management, and operational decision making. Security Check (SC) Clearance To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. ()To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.Some posts are restricted to sole UK Nationals for security reasons; therefore you may be asked about your citizenship in the application process. What You'll Love About Working Here Join the close-knit, rapidly growing Cloud Transformation Tribe at Capgemini Invent, where you'll play a key role in helping top organisations unlock the full potential of their cloud and infrastructure investments. As part of our team, you'll work on impactful projects that drive innovation and efficiency, collaborating closely with experts in a supportive, agile environment that values growth, learning, and teamwork. If you're excited to be part of a dynamic group making real transformations in cloud technology, Capgemini Invent is the place to grow.We provide a host of opportunities for learning and certification through internal and partner led programmes and hold monthly showcases of our digital transformation initiatives, sharing knowledge and showing off how the power of technology is impacting our clients Need To Know At Capgemini we don't just believe in Diversity & Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work.We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. CSR We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:Declare they have a disability, and Meet the minimum essential criteria for the role.Please opt in during the application process.# you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.
Product Delivery Manager - Digital Engineering Capabilities Contract: Initial 6 Months Day Rate: Circa 600 Inside IR35 Location: Hybrid (Reading as required) Start Date: ASAP Security Clearance: Active SC clearance We are looking for an experienced Product Delivery Manager - Digital Engineering Capabilities to lead the delivery and continuous improvement of digital engineering capabilities supporting aircraft concept design, master geometry, aerodynamics, and flight dynamics. This is a strategic role at the intersection of aerospace engineering, digital engineering, and technology delivery. You will be responsible for ensuring the digital tools, environments, and processes used by engineering teams are fit for purpose, integrated, and continuously evolving to meet programme requirements. Key Responsibilities Own the delivery and continuous improvement of digital capabilities supporting air vehicle concept and configuration development. Lead the deployment, optimisation, and lifecycle management of 3D CAD, aerodynamic analysis, and configuration management environments. Develop product roadmaps, delivery plans, and prioritised backlogs aligned with engineering and programme objectives. Support the development of technical baselines, methodologies, and work instructions for digital engineering solutions. Ensure integration with the wider Digital Thread, enabling data continuity and interoperability across engineering domains and enterprise systems. Capture, challenge, and consolidate requirements from engineering teams and stakeholders. Drive adoption of new digital tools and processes through training, change management, and effective stakeholder engagement. Establish appropriate data models, naming conventions, metadata standards, and access controls. Coordinate delivery across internal teams, suppliers, and system integrators. Monitor service performance, technical debt, risks, and dependencies across digital engineering environments. Lead incident resolution, root-cause analysis, and continuous service improvement. Support technology evaluations, proof-of-concept activity, and strategic tool selection. Manage vendor relationships, licences, performance, and delivery to ensure cost-effective and compliant solutions. Drive innovation in automation, model-based workflows, and aerodynamic simulation. Balance immediate delivery requirements with longer-term architecture, scalability, and data strategy. Skills & Experience Degree in Engineering, Computer Science, or a related technical discipline. Experience delivering digital engineering capabilities, toolchains, and lifecycle environments. Experience within the Aerospace and/or Defence industry, with an understanding of regulatory and assurance frameworks. Strong knowledge of Digital Engineering, Model-Based Engineering, and Digital Thread principles. Experience with digital environments supporting concept design, 3D CAD, master geometry, aerodynamics, and/or configuration management. Proven experience managing complex delivery involving multiple partners, suppliers, and distributed teams. Strong project, programme, or service management experience. ITIL, APM, or PRINCE2 qualifications are advantageous. Experience with SAFe or Agile delivery methodologies. Strong understanding of digital thread, digital continuity, and model-based workflows. Experience managing suppliers and system integrators for CAD, aerodynamic analysis, and configuration management platforms . Familiarity with advanced simulation environments and multidisciplinary engineering tool integration. Experience delivering digital transformation and business change within engineering organisations. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Aug 24, 2026
Contractor
Product Delivery Manager - Digital Engineering Capabilities Contract: Initial 6 Months Day Rate: Circa 600 Inside IR35 Location: Hybrid (Reading as required) Start Date: ASAP Security Clearance: Active SC clearance We are looking for an experienced Product Delivery Manager - Digital Engineering Capabilities to lead the delivery and continuous improvement of digital engineering capabilities supporting aircraft concept design, master geometry, aerodynamics, and flight dynamics. This is a strategic role at the intersection of aerospace engineering, digital engineering, and technology delivery. You will be responsible for ensuring the digital tools, environments, and processes used by engineering teams are fit for purpose, integrated, and continuously evolving to meet programme requirements. Key Responsibilities Own the delivery and continuous improvement of digital capabilities supporting air vehicle concept and configuration development. Lead the deployment, optimisation, and lifecycle management of 3D CAD, aerodynamic analysis, and configuration management environments. Develop product roadmaps, delivery plans, and prioritised backlogs aligned with engineering and programme objectives. Support the development of technical baselines, methodologies, and work instructions for digital engineering solutions. Ensure integration with the wider Digital Thread, enabling data continuity and interoperability across engineering domains and enterprise systems. Capture, challenge, and consolidate requirements from engineering teams and stakeholders. Drive adoption of new digital tools and processes through training, change management, and effective stakeholder engagement. Establish appropriate data models, naming conventions, metadata standards, and access controls. Coordinate delivery across internal teams, suppliers, and system integrators. Monitor service performance, technical debt, risks, and dependencies across digital engineering environments. Lead incident resolution, root-cause analysis, and continuous service improvement. Support technology evaluations, proof-of-concept activity, and strategic tool selection. Manage vendor relationships, licences, performance, and delivery to ensure cost-effective and compliant solutions. Drive innovation in automation, model-based workflows, and aerodynamic simulation. Balance immediate delivery requirements with longer-term architecture, scalability, and data strategy. Skills & Experience Degree in Engineering, Computer Science, or a related technical discipline. Experience delivering digital engineering capabilities, toolchains, and lifecycle environments. Experience within the Aerospace and/or Defence industry, with an understanding of regulatory and assurance frameworks. Strong knowledge of Digital Engineering, Model-Based Engineering, and Digital Thread principles. Experience with digital environments supporting concept design, 3D CAD, master geometry, aerodynamics, and/or configuration management. Proven experience managing complex delivery involving multiple partners, suppliers, and distributed teams. Strong project, programme, or service management experience. ITIL, APM, or PRINCE2 qualifications are advantageous. Experience with SAFe or Agile delivery methodologies. Strong understanding of digital thread, digital continuity, and model-based workflows. Experience managing suppliers and system integrators for CAD, aerodynamic analysis, and configuration management platforms . Familiarity with advanced simulation environments and multidisciplinary engineering tool integration. Experience delivering digital transformation and business change within engineering organisations. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Customer Success & Onsite Services Manager About this position Electrosonic is Where Imagination Comes to Life. At Electrosonic, our team is composed of passionate, highly intelligent, and energetic individuals who are eager to make a difference. We provide an environment where you will be challenged and inspired daily. If you seek excitement and want to be part of something unique, we invite you to join our Electrosonian family. Together, we will continue to shape the future of technology-driven experiences. Main Purpose of Position The Customer Success & Onsite Services Manageris responsible forensuring customers achieve maximum value from their Audiovisual (AV) technology investments while leading the delivery of onsite managed services across assigned customer accounts. Acting as the primary post sales relationship owner, the role is accountable for customer satisfaction, service excellence, contract performance, renewals, and long term account growth. The role also provides direct line management and leadership to Electrosonic's onsite service teams located within customer environments across the UK. Working closely with Service Operations, Technical Support, Engineering, Sales, and Finance teams, the Customer Success & Onsite Services Manager drives customer success through proactive service management, data driven decision making, continuous improvement, and commercial stewardship. A key aspect of the role is analysing customer AV estate performance data to identify opportunities for system optimisation, lifecycle planning, technology refreshes, and preventative maintenance initiatives that improve uptime, reduce downtime, and maximise return on Key Responsibilities Customer Success & Account Management Act asa keypoint of contact for customers. Build andmaintainstrong relationships with customer stakeholders at operational and leadership levels. Develop and execute customer success plans aligned to businessobjectives. Conduct regular service reviews and business reviews. Track customer satisfaction, service performance, adoption trends, and overall account health. Manage customer escalations and ensuretimelyresolution of issues. Drive customer retention, renewals, and growth through upsell and cross sell opportunities. Onsite Team Leadership Provide line management, leadership, coaching, and development forElectrosonic'sonsite service teams across the UK. Manage employee performance,objectives, engagement, training, and career development. Foster a customer focused, high performing culture within distributed teams. Ensureappropriate staffinglevels, succession planning, and resource utilisation. Act as the primary escalation point for operational and personnel matters relating to assigned onsite teams. Service Delivery Monitor service performance and drive continual improvement initiatives. Work closely with Service Desk, Technical Support, Resource Management, and Engineering teams to ensure effective support delivery. Ensure compliance with health and safety, information security, and company policies. AV Estate Analytics & Lifecycle Management Analyse AV estate performance, utilisation, incident trends, asset health, and warranty information. Develop recommendations for upgrades, refreshes, replacements, and optimisation initiatives. Create lifecycle roadmaps and data driven proposals that improve service availability and operational performance. Support preventative maintenance strategies that maximise uptime and reduce downtime. Contract & Commercial Management Manage the full lifecycle of service contracts. Lead contract renewals, repricing activities, and service enhancement opportunities. Monitor contract performance, risks, profitability, and renewal opportunities. Support revenue retention and account growthobjectives. Maintainaccurateforecasting and provide regular operational and commercial reporting. Collaboration & Continuous Improvement Collaborate with Sales, Engineering, Service Operations, Finance, and other stakeholders to support customerobjectives. Support proposal development, pricing strategies, and service improvements. Identifyopportunities to improve processes, reporting, efficiency, and customer outcomes. Contribute to the continued development of Electrosonic'smanaged services offerings. Qualifications & Experience Minimum 5 years' experience in Customer Success, Service Delivery, Managed Services, Account Management, or related disciplines. Experience managing customer facing technical teams and services. Strong understanding of AV technologies, collaboration platforms, and managed service environments. Proven experience managing customer relationships, service contracts, renewals, and commercial performance. Strong analytical skills with the ability to interpret operational and asset data and translate findings into customer recommendations. Excellent communication, stakeholder management, and presentation skills. Strong organisational, leadership, and problem solving abilities. Experience using CRM, service management, and reporting platforms. Desirable CTS certification. ITIL Foundation or higher. PMP, PRINCE2, or equivalent certification. Experience within AV Managed Services or Systems Integration environments. Knowledge of Microsoft 365 collaboration technologies. Key Performance Indicators Success in this role will be measured through:Customer Satisfaction (CSAT) and Net Promoter Score (NPS). Customer retention and contract renewal rates. Contract profitability and revenue retention. Upsell and cross sell growth. AV estate optimisation and lifecycle planning outcomes. Employee engagement, performance, and retention within onsite teams. Additional Requirements Willingness to travel for customer meetings, site visits, and team engagement activities. Compliance with all company information security, health and safety, and operational policies. A day in the Life Inclusive Team Culture At Electrosonic we embrace our differences. We are committed to furthering our culture of Diversity, Equity and Inclusion. We are an equal opportunity employer that does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Work/Life Balance Our team puts a high value on work life balance, offering a hybrid work environment, dependent of position. We believe maintaining the right balance between your personal and professional life is important to our team's overall well being. Career Growth We are dedicated to supporting our team members to grow a long term career with us. We have a broad mix of experience levels and tenures, and we support continuous learning and knowledge sharing. Compensation and Wellness The salary range for this role is dependent on skills, experience, and qualifications. We offer a full range of health and wellness benefits. Come be a part of a Global company that has been recognised for its superior and unsurpassed technology master planning and system integration. With unique global capability, we deliver highly complex world class projects, conference room technology, and executive briefing centres across a multitude of sectors.
Aug 24, 2026
Full time
Customer Success & Onsite Services Manager About this position Electrosonic is Where Imagination Comes to Life. At Electrosonic, our team is composed of passionate, highly intelligent, and energetic individuals who are eager to make a difference. We provide an environment where you will be challenged and inspired daily. If you seek excitement and want to be part of something unique, we invite you to join our Electrosonian family. Together, we will continue to shape the future of technology-driven experiences. Main Purpose of Position The Customer Success & Onsite Services Manageris responsible forensuring customers achieve maximum value from their Audiovisual (AV) technology investments while leading the delivery of onsite managed services across assigned customer accounts. Acting as the primary post sales relationship owner, the role is accountable for customer satisfaction, service excellence, contract performance, renewals, and long term account growth. The role also provides direct line management and leadership to Electrosonic's onsite service teams located within customer environments across the UK. Working closely with Service Operations, Technical Support, Engineering, Sales, and Finance teams, the Customer Success & Onsite Services Manager drives customer success through proactive service management, data driven decision making, continuous improvement, and commercial stewardship. A key aspect of the role is analysing customer AV estate performance data to identify opportunities for system optimisation, lifecycle planning, technology refreshes, and preventative maintenance initiatives that improve uptime, reduce downtime, and maximise return on Key Responsibilities Customer Success & Account Management Act asa keypoint of contact for customers. Build andmaintainstrong relationships with customer stakeholders at operational and leadership levels. Develop and execute customer success plans aligned to businessobjectives. Conduct regular service reviews and business reviews. Track customer satisfaction, service performance, adoption trends, and overall account health. Manage customer escalations and ensuretimelyresolution of issues. Drive customer retention, renewals, and growth through upsell and cross sell opportunities. Onsite Team Leadership Provide line management, leadership, coaching, and development forElectrosonic'sonsite service teams across the UK. Manage employee performance,objectives, engagement, training, and career development. Foster a customer focused, high performing culture within distributed teams. Ensureappropriate staffinglevels, succession planning, and resource utilisation. Act as the primary escalation point for operational and personnel matters relating to assigned onsite teams. Service Delivery Monitor service performance and drive continual improvement initiatives. Work closely with Service Desk, Technical Support, Resource Management, and Engineering teams to ensure effective support delivery. Ensure compliance with health and safety, information security, and company policies. AV Estate Analytics & Lifecycle Management Analyse AV estate performance, utilisation, incident trends, asset health, and warranty information. Develop recommendations for upgrades, refreshes, replacements, and optimisation initiatives. Create lifecycle roadmaps and data driven proposals that improve service availability and operational performance. Support preventative maintenance strategies that maximise uptime and reduce downtime. Contract & Commercial Management Manage the full lifecycle of service contracts. Lead contract renewals, repricing activities, and service enhancement opportunities. Monitor contract performance, risks, profitability, and renewal opportunities. Support revenue retention and account growthobjectives. Maintainaccurateforecasting and provide regular operational and commercial reporting. Collaboration & Continuous Improvement Collaborate with Sales, Engineering, Service Operations, Finance, and other stakeholders to support customerobjectives. Support proposal development, pricing strategies, and service improvements. Identifyopportunities to improve processes, reporting, efficiency, and customer outcomes. Contribute to the continued development of Electrosonic'smanaged services offerings. Qualifications & Experience Minimum 5 years' experience in Customer Success, Service Delivery, Managed Services, Account Management, or related disciplines. Experience managing customer facing technical teams and services. Strong understanding of AV technologies, collaboration platforms, and managed service environments. Proven experience managing customer relationships, service contracts, renewals, and commercial performance. Strong analytical skills with the ability to interpret operational and asset data and translate findings into customer recommendations. Excellent communication, stakeholder management, and presentation skills. Strong organisational, leadership, and problem solving abilities. Experience using CRM, service management, and reporting platforms. Desirable CTS certification. ITIL Foundation or higher. PMP, PRINCE2, or equivalent certification. Experience within AV Managed Services or Systems Integration environments. Knowledge of Microsoft 365 collaboration technologies. Key Performance Indicators Success in this role will be measured through:Customer Satisfaction (CSAT) and Net Promoter Score (NPS). Customer retention and contract renewal rates. Contract profitability and revenue retention. Upsell and cross sell growth. AV estate optimisation and lifecycle planning outcomes. Employee engagement, performance, and retention within onsite teams. Additional Requirements Willingness to travel for customer meetings, site visits, and team engagement activities. Compliance with all company information security, health and safety, and operational policies. A day in the Life Inclusive Team Culture At Electrosonic we embrace our differences. We are committed to furthering our culture of Diversity, Equity and Inclusion. We are an equal opportunity employer that does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Work/Life Balance Our team puts a high value on work life balance, offering a hybrid work environment, dependent of position. We believe maintaining the right balance between your personal and professional life is important to our team's overall well being. Career Growth We are dedicated to supporting our team members to grow a long term career with us. We have a broad mix of experience levels and tenures, and we support continuous learning and knowledge sharing. Compensation and Wellness The salary range for this role is dependent on skills, experience, and qualifications. We offer a full range of health and wellness benefits. Come be a part of a Global company that has been recognised for its superior and unsurpassed technology master planning and system integration. With unique global capability, we deliver highly complex world class projects, conference room technology, and executive briefing centres across a multitude of sectors.
Product Delivery Manager - Electromagnetic Engineering Digital Contract: Initial 6 Months Day Rate: Circa 600 Inside IR35 Location: Hybrid (Reading as required) Start Date: ASAP Security Clearance: Active SC clearance We are looking for an experienced Product Delivery Manager - Electromagnetic Engineering Digital to lead the development and delivery of digital engineering capabilities supporting advanced Electromagnetic Engineering within a highly regulated aerospace and defence environment. This is a strategic and technically engaging role, responsible for shaping the digital toolchains, architectures, and environments that underpin Radar Cross Section (RCS), Low Observability (LO), infrared signature, EMC/HIRF, lightning effects, antenna and RF aperture integration, radome performance, RF propagation, and electromagnetic materials . Key Responsibilities Own the delivery and continuous improvement of digital capabilities supporting Electromagnetic Engineering. Develop and maintain product roadmaps, delivery plans, and prioritised backlogs. Support deployment and optimisation of EM digital solutions, including RCS/LO, IR signature, EMC/HIRF, lightning, antenna, radome, and materials modelling. Establish technical baselines, reference architectures, methodologies, and work instructions. Enable digital-thread connectivity across requirements, EM/IR models, simulations, materials data, test results, and assurance evidence. Ensure appropriate security, confidentiality, IP protection, and access controls for sensitive LO and electromagnetic engineering data. Lead stakeholder engagement across engineering, digital engineering, manufacturing, suppliers, and programme teams. Coordinate delivery across internal teams, technology partners, and system integrators. Drive incident resolution, root-cause analysis, service improvement, and management of technical debt. Support technology selection, proof-of-concept activity, and vendor management. Drive innovation in areas such as fast RCS estimation, hybrid EM solvers, IR signature modelling, antenna/structure co-optimisation, and model calibration. Develop training and change-management materials to support adoption of new digital capabilities and processes. Manage budgets, resources, risks, dependencies, and delivery performance. Skills & Experience Degree in Electrical Engineering, Aerospace Engineering, Physics, Applied Electromagnetics, or a related technical discipline. Experience delivering digital engineering capabilities within EM disciplines. Experience within the Aerospace and/or Defence industry Strong knowledge of EM engineering disciplines including areas such as RCS/LO, IR signature, EMC/HIRF, lightning, antenna integration, radomes, or EM materials. Strong understanding of Model-Based Engineering and digital thread principles. Proven experience managing complex technical delivery involving multiple stakeholders, partners, and suppliers. Strong understanding of secure data management and IP-aware collaboration. Demonstrable project/programme or service management experience, with APM, PRINCE2, ITIL or equivalent qualifications advantageous. Experience with SAFe or Agile delivery methodologies. Knowledge of EM modelling techniques such as MoM, FEM, FDTD, PO, and TD. Experience with RCS prediction, hybrid EM methods, IR/thermal modelling, antenna optimisation, or radome modelling. Experience managing EM technology vendors and system integrators. Knowledge of EMC/HIRF/lightning assurance and test practices. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Aug 24, 2026
Contractor
Product Delivery Manager - Electromagnetic Engineering Digital Contract: Initial 6 Months Day Rate: Circa 600 Inside IR35 Location: Hybrid (Reading as required) Start Date: ASAP Security Clearance: Active SC clearance We are looking for an experienced Product Delivery Manager - Electromagnetic Engineering Digital to lead the development and delivery of digital engineering capabilities supporting advanced Electromagnetic Engineering within a highly regulated aerospace and defence environment. This is a strategic and technically engaging role, responsible for shaping the digital toolchains, architectures, and environments that underpin Radar Cross Section (RCS), Low Observability (LO), infrared signature, EMC/HIRF, lightning effects, antenna and RF aperture integration, radome performance, RF propagation, and electromagnetic materials . Key Responsibilities Own the delivery and continuous improvement of digital capabilities supporting Electromagnetic Engineering. Develop and maintain product roadmaps, delivery plans, and prioritised backlogs. Support deployment and optimisation of EM digital solutions, including RCS/LO, IR signature, EMC/HIRF, lightning, antenna, radome, and materials modelling. Establish technical baselines, reference architectures, methodologies, and work instructions. Enable digital-thread connectivity across requirements, EM/IR models, simulations, materials data, test results, and assurance evidence. Ensure appropriate security, confidentiality, IP protection, and access controls for sensitive LO and electromagnetic engineering data. Lead stakeholder engagement across engineering, digital engineering, manufacturing, suppliers, and programme teams. Coordinate delivery across internal teams, technology partners, and system integrators. Drive incident resolution, root-cause analysis, service improvement, and management of technical debt. Support technology selection, proof-of-concept activity, and vendor management. Drive innovation in areas such as fast RCS estimation, hybrid EM solvers, IR signature modelling, antenna/structure co-optimisation, and model calibration. Develop training and change-management materials to support adoption of new digital capabilities and processes. Manage budgets, resources, risks, dependencies, and delivery performance. Skills & Experience Degree in Electrical Engineering, Aerospace Engineering, Physics, Applied Electromagnetics, or a related technical discipline. Experience delivering digital engineering capabilities within EM disciplines. Experience within the Aerospace and/or Defence industry Strong knowledge of EM engineering disciplines including areas such as RCS/LO, IR signature, EMC/HIRF, lightning, antenna integration, radomes, or EM materials. Strong understanding of Model-Based Engineering and digital thread principles. Proven experience managing complex technical delivery involving multiple stakeholders, partners, and suppliers. Strong understanding of secure data management and IP-aware collaboration. Demonstrable project/programme or service management experience, with APM, PRINCE2, ITIL or equivalent qualifications advantageous. Experience with SAFe or Agile delivery methodologies. Knowledge of EM modelling techniques such as MoM, FEM, FDTD, PO, and TD. Experience with RCS prediction, hybrid EM methods, IR/thermal modelling, antenna optimisation, or radome modelling. Experience managing EM technology vendors and system integrators. Knowledge of EMC/HIRF/lightning assurance and test practices. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
