Director of Corporate & Finance Oxfordshire Predominantly Remote Up to £95,000 Fixed-term contract to 2028 Four-day working week 30 hours worked, 37.5 hours paid 12% employer pension We're partnering with a purpose-led organisation in Oxfordshire to appoint a Director of Corporate & Finance to join its senior leadership team. This is a genuine Director-level position with responsibility across finance, governance, risk and corporate services, working closely with the Managing Director, Board and wider leadership team during an important period of change. Although the organisation itself is relatively small, the complexity is significant. It manages public funding, grant programmes and government-backed initiatives, working extensively with local authorities and other external stakeholders. For that reason, this isn't simply about finding an experienced commercial Finance Director. A key part of the brief is someone who understands the governance, scrutiny and accountability that comes with public money and externally funded programmes. Experience within local government, the wider public sector, economic development, education, charities, housing, regulated organisations or another publicly funded environment is likely to translate particularly well. The role You'll provide senior leadership across areas including: Financial strategy and long-term planning Budgeting, forecasting and Board reporting Financial controls, cash flow and statutory reporting Public and grant funding governance and compliance Corporate governance, risk and assurance Procurement, contracts and supplier relationships Oversight of wider corporate services Leadership and development of the finance and corporate teams Advising the Managing Director, Board and senior leadership team You'll also play an important role in helping the organisation navigate its future structure, funding model and longer-term financial sustainability. What we're looking for You'll be a qualified accountant - ACA, ACCA, CIMA, CIPFA or equivalent - with substantial senior finance leadership experience. You'll ideally bring: Finance Director, Director of Finance, Head of Finance or equivalent experience Strong Board and senior stakeholder exposure Experience of public money, grant funding or government-backed programmes Strong governance, risk and financial control experience Leadership and people management experience The confidence to challenge, influence and operate effectively in a relatively small organisation The right person will be pragmatic, open and commercially aware, with the ability to move comfortably between strategic conversations and the detail when needed. Package & working pattern Salary: Up to £95,000 Contract: Fixed-term to 2028, with a realistic possibility of becoming permanent as the organisation's longer-term structure becomes clearer. Four-day week: You'll be paid for 37.5 hours while working 30 hours across four days, typically with either a Monday or Friday off. Hybrid: Predominantly home-based, with in-person meetings roughly once per week, typically on Wednesdays, plus occasional travel around Oxfordshire. Annual leave: 23 days based on the four-day working week, plus additional leave for Bank Holidays falling outside your normal working pattern. Pension: 12% employer contribution, with a minimum 4% employee contribution. Additional benefits include healthcare support and flexible working arrangements. For someone looking for a senior leadership role offering genuine influence, considerable flexibility and the opportunity to help shape an organisation through a period of change, this is an excellent opportunity.
Aug 26, 2026
Full time
Director of Corporate & Finance Oxfordshire Predominantly Remote Up to £95,000 Fixed-term contract to 2028 Four-day working week 30 hours worked, 37.5 hours paid 12% employer pension We're partnering with a purpose-led organisation in Oxfordshire to appoint a Director of Corporate & Finance to join its senior leadership team. This is a genuine Director-level position with responsibility across finance, governance, risk and corporate services, working closely with the Managing Director, Board and wider leadership team during an important period of change. Although the organisation itself is relatively small, the complexity is significant. It manages public funding, grant programmes and government-backed initiatives, working extensively with local authorities and other external stakeholders. For that reason, this isn't simply about finding an experienced commercial Finance Director. A key part of the brief is someone who understands the governance, scrutiny and accountability that comes with public money and externally funded programmes. Experience within local government, the wider public sector, economic development, education, charities, housing, regulated organisations or another publicly funded environment is likely to translate particularly well. The role You'll provide senior leadership across areas including: Financial strategy and long-term planning Budgeting, forecasting and Board reporting Financial controls, cash flow and statutory reporting Public and grant funding governance and compliance Corporate governance, risk and assurance Procurement, contracts and supplier relationships Oversight of wider corporate services Leadership and development of the finance and corporate teams Advising the Managing Director, Board and senior leadership team You'll also play an important role in helping the organisation navigate its future structure, funding model and longer-term financial sustainability. What we're looking for You'll be a qualified accountant - ACA, ACCA, CIMA, CIPFA or equivalent - with substantial senior finance leadership experience. You'll ideally bring: Finance Director, Director of Finance, Head of Finance or equivalent experience Strong Board and senior stakeholder exposure Experience of public money, grant funding or government-backed programmes Strong governance, risk and financial control experience Leadership and people management experience The confidence to challenge, influence and operate effectively in a relatively small organisation The right person will be pragmatic, open and commercially aware, with the ability to move comfortably between strategic conversations and the detail when needed. Package & working pattern Salary: Up to £95,000 Contract: Fixed-term to 2028, with a realistic possibility of becoming permanent as the organisation's longer-term structure becomes clearer. Four-day week: You'll be paid for 37.5 hours while working 30 hours across four days, typically with either a Monday or Friday off. Hybrid: Predominantly home-based, with in-person meetings roughly once per week, typically on Wednesdays, plus occasional travel around Oxfordshire. Annual leave: 23 days based on the four-day working week, plus additional leave for Bank Holidays falling outside your normal working pattern. Pension: 12% employer contribution, with a minimum 4% employee contribution. Additional benefits include healthcare support and flexible working arrangements. For someone looking for a senior leadership role offering genuine influence, considerable flexibility and the opportunity to help shape an organisation through a period of change, this is an excellent opportunity.
twentysix is looking for a Programme Director to oversee medium-to-large account portfolios with significant organizational scope. You will be responsible for the delivery, operations, and commercial performance of multiple complex programmes in a hybrid work environment. The ideal candidate will have extensive experience in running global programmes and a strong client presence. You will drive strategy across teams and ensure financial accountability, working closely with senior leadership to foster sustainable growth.
Aug 26, 2026
Full time
twentysix is looking for a Programme Director to oversee medium-to-large account portfolios with significant organizational scope. You will be responsible for the delivery, operations, and commercial performance of multiple complex programmes in a hybrid work environment. The ideal candidate will have extensive experience in running global programmes and a strong client presence. You will drive strategy across teams and ensure financial accountability, working closely with senior leadership to foster sustainable growth.
Welcome to ITG, a leading tech-led marketing business that is revolutionizing the marketing industry. We are definitely not your average agency. Our unique combination of world-class marketing services and award-winning technology has helped over 200 of the world's best known brands transform their marketing operations. We are really proud to be one of the largest independent agencies and we are still only 15 years old. We have specialist teams and amazing talent covering data science, strategy, creative, digital, film and photography, content production, technology and more. As we continue to grow, our culture and values mean more to us than ever. We put everything we have into everything we do, we thrive on challenge and always ask the big questions. We believe anything is possible when we work together and we are at our best when we are free to be our authentic selves. We are, put simply, a bunch of brilliant and very grounded people who love where we work and want to help our clients deliver amazing results. So, if you are looking for a leadership role in a genuinely disruptive and visionary agency, and our culture and values feel 'like you', we'd love you to consider joining us. As one of our Managing Partner community, reporting into our CCO, you will be an integral part of our leadership team and will have the opportunity to shape the future of our business. Responsible for a portfolio of clients, you will help them transform their marketing strategies to drive business growth, foster key client relationships, and ensure operational excellence. Responsibilities Develop long-term client partnerships that deliver against mutual objectives and goals. Retaining your clients will be an obsession. Love developing collaborative and trusting client relationships at all levels be it C-Suite, Procurement or Marketing Managers - understanding and getting to know people is a passion. Build respectful relationships with all your internal colleagues and stakeholders to support empowerment and ownership across all functional teams. Lead, inspire and mentor a team of Business Directors to deliver exceptional professional and personal development. Have a strong strategic mind that unlocks and optimises the right growth opportunities for each client. Understand and love the role that technology plays in marketing effectiveness. Get excited about how Content Marketing platforms and Creative Automation can transform your clients marketing operations. Ideally, you will have experience here too but if you haven't, this is why you are applying for the role! Have integrated marketing experience (client or agency side) and the desire to have a voice at the table with our clients, always adding value to every brief and the way in which we deliver against it. Be a point of escalation for the smooth running of all day-to-day delivery. You won't be afraid to get the sleeves rolled up as necessary whilst prioritising operational solutions to deliver best practise. Be accountable for the P&L for each of your accounts. Represent ITG to clients, partners, and industry stakeholders, promoting the company's brand and values. Proven track record of success in a similar senior leadership role, ideally within the marketing or technology industry. Strong strategic thinking and business acumen, with a demonstrated ability to drive business growth and innovation. Exceptional leadership and people management skills, with the ability to inspire and motivate teams. Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and stakeholders A deep understanding of the marketing industry, including trends, challenges, and opportunities. Strong financial acumen and experience in managing budgets. What next? Perks at ITG - alongside a competitive salary, here's what you can look forward to: Time off that works for you - 25 days' holiday + bank holidays, a paid Wellbeing Day, flexible bank holidays to honour cultural or religious observances, and the option to buy or carry over up to 5 extra days. Flexibility & lifestyle - Smart Working with up to 40% from home, and after 12 months, the option to work from abroad for up to 90 days a year. Family & life milestones - Enhanced family friendly leave, 3 extra days for your wedding/honeymoon, and an Employee Assistance Programme whenever you need support. Financial perks - Pension scheme, Corporate Medical Cash Plan, electric car salary sacrifice scheme, and tax-efficient payroll giving to your favourite charities. Growth & recognition - Funding for professional qualifications, monthly Employee of the Month awards (£250 bonus), and referral bonuses of up to £1,500. Community & wellbeing - Regular Wellbeing Workshops, 30+ Wellbeing Champions, a paid Volunteer Day, and an online perks platform with discounts on top brands, days out, and gym memberships. We Value Diversity We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality. We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too. At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we're always stronger together. ITG have a number of community groups available to employees and exist to offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other.
Aug 26, 2026
Full time
Welcome to ITG, a leading tech-led marketing business that is revolutionizing the marketing industry. We are definitely not your average agency. Our unique combination of world-class marketing services and award-winning technology has helped over 200 of the world's best known brands transform their marketing operations. We are really proud to be one of the largest independent agencies and we are still only 15 years old. We have specialist teams and amazing talent covering data science, strategy, creative, digital, film and photography, content production, technology and more. As we continue to grow, our culture and values mean more to us than ever. We put everything we have into everything we do, we thrive on challenge and always ask the big questions. We believe anything is possible when we work together and we are at our best when we are free to be our authentic selves. We are, put simply, a bunch of brilliant and very grounded people who love where we work and want to help our clients deliver amazing results. So, if you are looking for a leadership role in a genuinely disruptive and visionary agency, and our culture and values feel 'like you', we'd love you to consider joining us. As one of our Managing Partner community, reporting into our CCO, you will be an integral part of our leadership team and will have the opportunity to shape the future of our business. Responsible for a portfolio of clients, you will help them transform their marketing strategies to drive business growth, foster key client relationships, and ensure operational excellence. Responsibilities Develop long-term client partnerships that deliver against mutual objectives and goals. Retaining your clients will be an obsession. Love developing collaborative and trusting client relationships at all levels be it C-Suite, Procurement or Marketing Managers - understanding and getting to know people is a passion. Build respectful relationships with all your internal colleagues and stakeholders to support empowerment and ownership across all functional teams. Lead, inspire and mentor a team of Business Directors to deliver exceptional professional and personal development. Have a strong strategic mind that unlocks and optimises the right growth opportunities for each client. Understand and love the role that technology plays in marketing effectiveness. Get excited about how Content Marketing platforms and Creative Automation can transform your clients marketing operations. Ideally, you will have experience here too but if you haven't, this is why you are applying for the role! Have integrated marketing experience (client or agency side) and the desire to have a voice at the table with our clients, always adding value to every brief and the way in which we deliver against it. Be a point of escalation for the smooth running of all day-to-day delivery. You won't be afraid to get the sleeves rolled up as necessary whilst prioritising operational solutions to deliver best practise. Be accountable for the P&L for each of your accounts. Represent ITG to clients, partners, and industry stakeholders, promoting the company's brand and values. Proven track record of success in a similar senior leadership role, ideally within the marketing or technology industry. Strong strategic thinking and business acumen, with a demonstrated ability to drive business growth and innovation. Exceptional leadership and people management skills, with the ability to inspire and motivate teams. Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and stakeholders A deep understanding of the marketing industry, including trends, challenges, and opportunities. Strong financial acumen and experience in managing budgets. What next? Perks at ITG - alongside a competitive salary, here's what you can look forward to: Time off that works for you - 25 days' holiday + bank holidays, a paid Wellbeing Day, flexible bank holidays to honour cultural or religious observances, and the option to buy or carry over up to 5 extra days. Flexibility & lifestyle - Smart Working with up to 40% from home, and after 12 months, the option to work from abroad for up to 90 days a year. Family & life milestones - Enhanced family friendly leave, 3 extra days for your wedding/honeymoon, and an Employee Assistance Programme whenever you need support. Financial perks - Pension scheme, Corporate Medical Cash Plan, electric car salary sacrifice scheme, and tax-efficient payroll giving to your favourite charities. Growth & recognition - Funding for professional qualifications, monthly Employee of the Month awards (£250 bonus), and referral bonuses of up to £1,500. Community & wellbeing - Regular Wellbeing Workshops, 30+ Wellbeing Champions, a paid Volunteer Day, and an online perks platform with discounts on top brands, days out, and gym memberships. We Value Diversity We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality. We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too. At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we're always stronger together. ITG have a number of community groups available to employees and exist to offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other.
Company Description We're You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we're behind many of the digital experiences you use every day. We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers. Whether you want to book a holiday, order food, renew a subscription, or check out online, there's a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale. If you want to do career-defining work, you've come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact. With 20 offices across six continents and London as our HQ, we're shaping the future of fintech - and we're just getting started. We're looking for a proactive and operationally-minded Global People Operations Manager to help shape the future of People Operations at This role sits at the centre of our global People function, connecting people strategy, regional requirements and technology to ensure our operations are scalable, compliant and deliver a seamless employee experience. You'll work across every part of the People organisation, partnering with Regional People Directors, People Partners, Process Architects & Knowledge Leads, and People Technology to transform complex operational challenges into simple, effective solutions. From driving AI adoption and operational automation, to leading global audits, business continuity planning and the evolution of our People Service Desk, you'll play a key role in modernising how we operate while ensuring strong governance, security and compliance. If you enjoy improving processes, influencing stakeholders and building operational excellence at scale, this is an opportunity to make a meaningful impact across a global organisation. Key Responsibilities Future of People Operations & Operational Excellence Champion an AI-first and automation-first approach to People Operations, embedding scalable, efficient ways of working that improve both the employee and People team experience. Drive adoption of 's AI ecosystem, including Glean, Gemini, ChatGPT and Claude, helping colleagues build confidence and capability in using AI to improve productivity. Partner with our Knowledge managers on our People Operations knowledge strategy, ensuring processes, guidance and operational content are maintained and surfaced through Glean to enable a best-in-class self-service experience. Strategic Operations, Risk & Compliance Lead People Business Continuity Planning (BCP), ensuring robust plans are in place to support critical People operations during business disruption. Own the end-to-end audit process for the People function, partnering with internal and external auditors, coordinating evidence, tracking actions and ensuring timely remediation. Govern access management across People Technology platforms. Maintain a least-privilege approach through regular access reviews and approval processes. Represent relevant Checkout entities within quarterly Risk Committee meetings, preparing accurate reporting, risk assessments and supporting documentation for Board review. Partner with Regional People Directors to operationalise changes arising from employment law or regulatory updates, ensuring systems and processes remain aligned while compliance ownership remains within the regions. Process Design & Technology Own the ongoing development of the People Service Desk (JSM), using operational data and employee insights to improve service delivery, reduce friction and increase self-service. Partner with People Leadership and People Technology to maintain a balanced roadmap, ensuring initiatives are delivered while continually identifying opportunities to leverage automation and emerging technologies. Partner with People Technology to monitor roadmap delivery, communicate progress and ensure priorities remain aligned with business needs. Act as the operational bridge between Process Architects and regional People teams, consolidating global requirements while ensuring regional differences are appropriately reflected in solution design. Content & Policy Governance Lead the governance of People policies, ensuring they are clear, informative, well-structured, and reflective of both 's values and the needs of our employees. Ensure all policies remain compliant with applicable global and local employment laws, regulatory requirements, and evolving legislative changes, while maintaining consistency across regions where appropriate. Partner with the Global Content Manager to maintain a consistent global policy framework, ensuring regional variations are accurately reflected where required. Support the governance of operational content through standardised templates, structured review cycles and ongoing policy maintenance. Program Leadership Lead key operational programmes throughout the year, including the annual policy review cycle, Annual Leave Cash Out & Carry Over and the employee on-call process. Work closely with People Partners and COEs to identify operational pain points, translating business needs into clear requirements and prioritised roadmap initiatives to improve global processes. About You You'll thrive in this role if you're someone who enjoys solving operational problems, bringing structure to complexity and working across multiple teams to deliver meaningful change. What you'll bring to the role Experience in People Operations within a fast-paced, global or regulated environment. A passion for operational excellence, with a natural curiosity for improving processes through technology, automation and AI. Strong analytical skills, using operational data, audit findings and service metrics to identify trends and drive continuous improvement. Excellent stakeholder management skills, with the ability to build trusted relationships across technical, operational and business teams. A solid understanding of governance, risk management, data privacy and access control principles. Practical knowledge of employment legislation (particularly within the UK) and experience translating regulatory change into operational processes. A builder's mindset, you look beyond today's process to design scalable solutions that will continue to work as the business grows. Additional Information Bring all of you to work We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one. Here, you'll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It's a place where ambition gets met with opportunity, and where your growth is in your hands. We work as one team, and we back each other to succeed. So whatever your background or identity, if you're ready to grow and make a difference, you'll be right at home here. It's important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. Life at We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection. Curious about what it's like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us. For a closer look at daily life at , follow us on LinkedIn and Instagram Find Jobs in United Kingdom on Arbeitnow
Aug 26, 2026
Full time
Company Description We're You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we're behind many of the digital experiences you use every day. We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers. Whether you want to book a holiday, order food, renew a subscription, or check out online, there's a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale. If you want to do career-defining work, you've come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact. With 20 offices across six continents and London as our HQ, we're shaping the future of fintech - and we're just getting started. We're looking for a proactive and operationally-minded Global People Operations Manager to help shape the future of People Operations at This role sits at the centre of our global People function, connecting people strategy, regional requirements and technology to ensure our operations are scalable, compliant and deliver a seamless employee experience. You'll work across every part of the People organisation, partnering with Regional People Directors, People Partners, Process Architects & Knowledge Leads, and People Technology to transform complex operational challenges into simple, effective solutions. From driving AI adoption and operational automation, to leading global audits, business continuity planning and the evolution of our People Service Desk, you'll play a key role in modernising how we operate while ensuring strong governance, security and compliance. If you enjoy improving processes, influencing stakeholders and building operational excellence at scale, this is an opportunity to make a meaningful impact across a global organisation. Key Responsibilities Future of People Operations & Operational Excellence Champion an AI-first and automation-first approach to People Operations, embedding scalable, efficient ways of working that improve both the employee and People team experience. Drive adoption of 's AI ecosystem, including Glean, Gemini, ChatGPT and Claude, helping colleagues build confidence and capability in using AI to improve productivity. Partner with our Knowledge managers on our People Operations knowledge strategy, ensuring processes, guidance and operational content are maintained and surfaced through Glean to enable a best-in-class self-service experience. Strategic Operations, Risk & Compliance Lead People Business Continuity Planning (BCP), ensuring robust plans are in place to support critical People operations during business disruption. Own the end-to-end audit process for the People function, partnering with internal and external auditors, coordinating evidence, tracking actions and ensuring timely remediation. Govern access management across People Technology platforms. Maintain a least-privilege approach through regular access reviews and approval processes. Represent relevant Checkout entities within quarterly Risk Committee meetings, preparing accurate reporting, risk assessments and supporting documentation for Board review. Partner with Regional People Directors to operationalise changes arising from employment law or regulatory updates, ensuring systems and processes remain aligned while compliance ownership remains within the regions. Process Design & Technology Own the ongoing development of the People Service Desk (JSM), using operational data and employee insights to improve service delivery, reduce friction and increase self-service. Partner with People Leadership and People Technology to maintain a balanced roadmap, ensuring initiatives are delivered while continually identifying opportunities to leverage automation and emerging technologies. Partner with People Technology to monitor roadmap delivery, communicate progress and ensure priorities remain aligned with business needs. Act as the operational bridge between Process Architects and regional People teams, consolidating global requirements while ensuring regional differences are appropriately reflected in solution design. Content & Policy Governance Lead the governance of People policies, ensuring they are clear, informative, well-structured, and reflective of both 's values and the needs of our employees. Ensure all policies remain compliant with applicable global and local employment laws, regulatory requirements, and evolving legislative changes, while maintaining consistency across regions where appropriate. Partner with the Global Content Manager to maintain a consistent global policy framework, ensuring regional variations are accurately reflected where required. Support the governance of operational content through standardised templates, structured review cycles and ongoing policy maintenance. Program Leadership Lead key operational programmes throughout the year, including the annual policy review cycle, Annual Leave Cash Out & Carry Over and the employee on-call process. Work closely with People Partners and COEs to identify operational pain points, translating business needs into clear requirements and prioritised roadmap initiatives to improve global processes. About You You'll thrive in this role if you're someone who enjoys solving operational problems, bringing structure to complexity and working across multiple teams to deliver meaningful change. What you'll bring to the role Experience in People Operations within a fast-paced, global or regulated environment. A passion for operational excellence, with a natural curiosity for improving processes through technology, automation and AI. Strong analytical skills, using operational data, audit findings and service metrics to identify trends and drive continuous improvement. Excellent stakeholder management skills, with the ability to build trusted relationships across technical, operational and business teams. A solid understanding of governance, risk management, data privacy and access control principles. Practical knowledge of employment legislation (particularly within the UK) and experience translating regulatory change into operational processes. A builder's mindset, you look beyond today's process to design scalable solutions that will continue to work as the business grows. Additional Information Bring all of you to work We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one. Here, you'll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It's a place where ambition gets met with opportunity, and where your growth is in your hands. We work as one team, and we back each other to succeed. So whatever your background or identity, if you're ready to grow and make a difference, you'll be right at home here. It's important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. Life at We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection. Curious about what it's like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us. For a closer look at daily life at , follow us on LinkedIn and Instagram Find Jobs in United Kingdom on Arbeitnow
Position: EMEA Credit Technology Delivery & Architecture Lead (Director level) Contract Length: 6 months + Location: London/Hybrid (3 days a week in the office) Working Pattern: Via Umbrella Company Our client, a leading organisation in the financial services sector, is seeking an exceptional EMEA Credit Technology Delivery & Architecture Lead to spearhead their Credit Transformation Programme. This temporary role is an exciting opportunity to lead a dynamic team within a complex and evolving technology landscape. Key Responsibilities: Leadership & Delivery: Direct end-to-end delivery of system architecture and integration of in-house and vendor SaaS applications. Design and ratify solution architecture, ensuring alignment with strategic priorities. Oversee planning and resource management, ensuring delivery plans align with multiple programme timelines and objectives. Enterprise & Solution Architecture Leadership: Establish and maintain application, data, and technology roadmaps to support the Credit Transformation strategy. Drive architecture simplification and modernisation initiatives across the Credit technology estate. Govern architecture artefacts, ensuring compliance with regulatory and operational standards. Scrum of Scrums & Cross-Squad Coordination: Lead agile ceremonies and manage cross-team dependencies, risks, and issues, promoting collaboration across squads. Ensure consistent delivery practises and knowledge sharing across workstreams. Stakeholder & Strategic Management: Act as the primary link between multiple delivery teams, business stakeholders, and external partners. Communicate progress, risks, and impacts to manage stakeholder expectations effectively. Essential Skills and Experience: Extensive experience in delivering technical solutions within Credit Lending domain. Proven track record in defining and driving technical strategy and roadmaps. Strong understanding of Corporate & Investment Banking Lending, Credit Risk metrics, and their enablement through IT solutions. Knowledge of modern integration patterns, including APIs and microservices. Exceptional communication skills to articulate complex concepts to stakeholders at all levels. Desirable Qualifications: Bachelor's or Master's degree in Computer Science, Information Technology, or related fields. Familiarity with tools such as Salesforce, nCino, Loan IQ, and data analytics platforms. Experience with Agile methodologies, particularly scrum of scrums and Atlassian tooling. This role offers the chance to work within a collaborative environment, leading a talented team to drive significant technological advancements across the organisation. If you possess the necessary skills and are ready to embrace this challenging role with enthusiasm, don't miss out on this fantastic opportunity to make an impact! Please apply today to explore the potential of working with our client in a role that promises to be both rewarding and transformative! We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Aug 26, 2026
Full time
Position: EMEA Credit Technology Delivery & Architecture Lead (Director level) Contract Length: 6 months + Location: London/Hybrid (3 days a week in the office) Working Pattern: Via Umbrella Company Our client, a leading organisation in the financial services sector, is seeking an exceptional EMEA Credit Technology Delivery & Architecture Lead to spearhead their Credit Transformation Programme. This temporary role is an exciting opportunity to lead a dynamic team within a complex and evolving technology landscape. Key Responsibilities: Leadership & Delivery: Direct end-to-end delivery of system architecture and integration of in-house and vendor SaaS applications. Design and ratify solution architecture, ensuring alignment with strategic priorities. Oversee planning and resource management, ensuring delivery plans align with multiple programme timelines and objectives. Enterprise & Solution Architecture Leadership: Establish and maintain application, data, and technology roadmaps to support the Credit Transformation strategy. Drive architecture simplification and modernisation initiatives across the Credit technology estate. Govern architecture artefacts, ensuring compliance with regulatory and operational standards. Scrum of Scrums & Cross-Squad Coordination: Lead agile ceremonies and manage cross-team dependencies, risks, and issues, promoting collaboration across squads. Ensure consistent delivery practises and knowledge sharing across workstreams. Stakeholder & Strategic Management: Act as the primary link between multiple delivery teams, business stakeholders, and external partners. Communicate progress, risks, and impacts to manage stakeholder expectations effectively. Essential Skills and Experience: Extensive experience in delivering technical solutions within Credit Lending domain. Proven track record in defining and driving technical strategy and roadmaps. Strong understanding of Corporate & Investment Banking Lending, Credit Risk metrics, and their enablement through IT solutions. Knowledge of modern integration patterns, including APIs and microservices. Exceptional communication skills to articulate complex concepts to stakeholders at all levels. Desirable Qualifications: Bachelor's or Master's degree in Computer Science, Information Technology, or related fields. Familiarity with tools such as Salesforce, nCino, Loan IQ, and data analytics platforms. Experience with Agile methodologies, particularly scrum of scrums and Atlassian tooling. This role offers the chance to work within a collaborative environment, leading a talented team to drive significant technological advancements across the organisation. If you possess the necessary skills and are ready to embrace this challenging role with enthusiasm, don't miss out on this fantastic opportunity to make an impact! Please apply today to explore the potential of working with our client in a role that promises to be both rewarding and transformative! We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Job Description Job Purpose To provide strategic and operational leadership for the venue's customer experience and commercial activity, developing services, systems, people and income opportunities to support the long-term sustainability and success of The Core at Corby Cube. Manage the operation and development of the venue's customer-facing areas including bars and back stage dressing rooms and green room to achieve the highest levels of service for customers and clients whilst maximising sales and profits. To maximise commercial income and profitability in conjunction with the business plan and budgeted targets with a focus on increasing revenue from commercial hirers of the venue's spaces as well as maximising revenue from secondary spend and working in collaboration with the marketing and development team to drive increased individual giving, supporting tertiary income targets. To oversee the customer service staff and volunteers, ensuring they are highly trained and equipped to deliver exceptional experiences for all guests of The Core at Corby Cube. To be the designated safeguarding lead for the organisation. To support the general operation of the organisation including supporting an extensive creative learning and youth engagement programme. Key Task Areas Customer Services To set, monitor and continuously develop customer experience standards across all customer and client-facing areas of the organisation. To act as a duty manager as required on a flexible schedule across the week, including evenings and weekends as required. To actively manage the front of house and Duty Manager's attending to work on event shifts as appropriate which will involve evening, weekend and bank holiday work. To ensure the Customer service team are provisioned to maintain a welcoming presence for all customers, clients and visitors. To review customer feedback, complaints, compliments and operational reports, identifying trends and implementing improvements where appropriate. To lead on the development and review of customer service policies, procedures and standards, ensuring these are effectively communicated and embedded across the Customer Experience team. To be the first point of contact for potential corporate hirers of the venue and to manage their event with the venue from first interaction through to successful delivery and final invoicing, liaising with the technical and other departments as and when required. To support the smooth operation of the Project M Youth Space in Corby Town Centre, providing duty management cover and support for hirers of the space as needed. Commercial Management To develop and implement a proactive commercial sales strategy to increase income from venue hire, corporate events, meetings and other commercial opportunities. To identify and develop new business relationships, actively seeking opportunities to increase the use of The Core's spaces and facilities. To maintain relationships with existing clients and develop repeat business, identifying opportunities for additional sales and long-term partnerships. To work with the Marketing and Development teams to develop effective campaigns and sales activity to promote commercial hire opportunities. To monitor commercial performance against agreed targets and budgets, taking appropriate action where performance is below expectation. To identify and develop new income-generating opportunities across the customer journey, including secondary spend, commercial partnerships and other appropriate revenue streams. Operational To ensure that day to day building safety checks are adhered to by all staff. To oversee procurement for the customer service department, including bar stock, cleaning consumables and equipment. To oversee all aspects of the bar management and operation. To make sure all Company cash handling procedures are closely adhered to by the customer service staff. To regularly inspect the venue (internal and external), acting on maintenance/ cleaning issues, managing the contracted cleaners and liaising with the technical department to quickly resolves any maintenance issues. To work with the Technical and Facilities Manager in the enactment and development of the organisation's health and safety policies, procedures and training. To lead on environmental reporting, assessments and implementation of improvements across all departments of the organisation. To ensure accessibility remains a high priority in both decision making and in customer experience, working with the technical and facilities manager to stay up to date with the latest industry developments with regards to accessibility. To work with the Director and the Technical and Facilities Manager on the management and delivery of capital and improvement projects. To lead on first aid provision for the organisation, ensuring training is kept up to date and all equipment is ready for use as required. To be the designated safeguarding lead for the venue. Ensure that venue licencing requirements are regularly reviewed and kept up to date. To ensure a consistent, inclusive and accessible customer experience across all activities delivered by The Core. Health and Safety Devise and deliver a training programme and maintain training records for all members of the front of house and volunteer teams in collaboration with the Technical and Facilities Manager. Ensure that all accident reporting is detailed and up to date and that follow ups are undertaken in a timely manner as appropriate in collaboration with the Technical and Facilities Manager. Be an active member of the Health and Safety Committee. Ensure food safety and hygiene records and recorded in accordance with recommended best practice and risk assessments. Oversee risk assessment creation, review and dissemination for the department. Staff/Volunteer Management To provide effective line management, leadership, support and development to the Front of House Manager, ensuring clear objectives, regular communication, performance management and professional development. To support the Front of House Manager in addressing significant staffing, conduct or performance concerns and take responsibility for formal performance management processes where appropriate. To ensure an effective management structure is in place for Duty Managers, Customer Service Assistants, Volunteers and Cleaners, with clear responsibilities and accountability at each level. To oversee all inductions for the front of house and volunteer teams with support from the Front of House Manager. To instil a positive, can-do attitude and ethos amongst the Customer Service team. To be instrumental in maintaining the staffing levels of the Customer Service department. Manage and be responsible for the cleaning contractors, cleaning regime and regular checks. Budgetary & Reporting To manage the customer service budgets, ensuring that procedures laid down in trust's financial regulations are adhered to. To oversee both internal and external recharges and ensure timely reporting of codes to finance to ensure that recharging is done effectively and in a timely fashion in accordance with the organisation's financial regulations. To be responsible for delivering against income targets related to commercial hires by proactively seeking out new clients and business, maximising profits whilst ensuring excellent customer and client care throughout. To ensure reporting relating to the Customer service department as required by ACE and other funder's is produced accurately and in a timely manner. To support fundraising efforts at The Core and contribute positively to collaborative efforts across the team to drive tertiary income. To ensure high standards of stock control and efficiency to ensure that as high a margin as possible with low levels of stock wastage is always achieved. Liaison with the marketing team to ensure that secondary and tertiary sales opportunities are highlighted throughout the customer journey. Ensuring a clean and welcoming back of house experience for all incoming companies and a proactive approach to meeting the needs of visiting clients, recognising opportunities for further sales as appropriate. Additional Responsibilities Promote and adhere to the organisation's culture and values ensuring a collaborative approach is maintained at all times and fostering and promoting a strong team culture across the organisation and with colleagues at Northamptonshire Arts Management Trust. To support in creating a safe, pleasant, respectful and productive work environment setting an example of positive professional standards. To be responsible for ensuring that all licensing for the venue is up to date. To be aware of and adhere to any legislative requirements consistent with the overall duties of this post, with regard to Health and Safety policies and procedures, General Data Protection Regulations, Equal Opportunities, and Food Hygiene regulations. To be the designated safeguarding lead for the organisation. To undergo relevant training and development as required. To carry out any other tasks that will, from time to time, be allocated by the Director on an ad hoc or continuing basis, commensurate with the general level of responsibility of the post. Essential Experience . click apply for full job details
Aug 26, 2026
Full time
Job Description Job Purpose To provide strategic and operational leadership for the venue's customer experience and commercial activity, developing services, systems, people and income opportunities to support the long-term sustainability and success of The Core at Corby Cube. Manage the operation and development of the venue's customer-facing areas including bars and back stage dressing rooms and green room to achieve the highest levels of service for customers and clients whilst maximising sales and profits. To maximise commercial income and profitability in conjunction with the business plan and budgeted targets with a focus on increasing revenue from commercial hirers of the venue's spaces as well as maximising revenue from secondary spend and working in collaboration with the marketing and development team to drive increased individual giving, supporting tertiary income targets. To oversee the customer service staff and volunteers, ensuring they are highly trained and equipped to deliver exceptional experiences for all guests of The Core at Corby Cube. To be the designated safeguarding lead for the organisation. To support the general operation of the organisation including supporting an extensive creative learning and youth engagement programme. Key Task Areas Customer Services To set, monitor and continuously develop customer experience standards across all customer and client-facing areas of the organisation. To act as a duty manager as required on a flexible schedule across the week, including evenings and weekends as required. To actively manage the front of house and Duty Manager's attending to work on event shifts as appropriate which will involve evening, weekend and bank holiday work. To ensure the Customer service team are provisioned to maintain a welcoming presence for all customers, clients and visitors. To review customer feedback, complaints, compliments and operational reports, identifying trends and implementing improvements where appropriate. To lead on the development and review of customer service policies, procedures and standards, ensuring these are effectively communicated and embedded across the Customer Experience team. To be the first point of contact for potential corporate hirers of the venue and to manage their event with the venue from first interaction through to successful delivery and final invoicing, liaising with the technical and other departments as and when required. To support the smooth operation of the Project M Youth Space in Corby Town Centre, providing duty management cover and support for hirers of the space as needed. Commercial Management To develop and implement a proactive commercial sales strategy to increase income from venue hire, corporate events, meetings and other commercial opportunities. To identify and develop new business relationships, actively seeking opportunities to increase the use of The Core's spaces and facilities. To maintain relationships with existing clients and develop repeat business, identifying opportunities for additional sales and long-term partnerships. To work with the Marketing and Development teams to develop effective campaigns and sales activity to promote commercial hire opportunities. To monitor commercial performance against agreed targets and budgets, taking appropriate action where performance is below expectation. To identify and develop new income-generating opportunities across the customer journey, including secondary spend, commercial partnerships and other appropriate revenue streams. Operational To ensure that day to day building safety checks are adhered to by all staff. To oversee procurement for the customer service department, including bar stock, cleaning consumables and equipment. To oversee all aspects of the bar management and operation. To make sure all Company cash handling procedures are closely adhered to by the customer service staff. To regularly inspect the venue (internal and external), acting on maintenance/ cleaning issues, managing the contracted cleaners and liaising with the technical department to quickly resolves any maintenance issues. To work with the Technical and Facilities Manager in the enactment and development of the organisation's health and safety policies, procedures and training. To lead on environmental reporting, assessments and implementation of improvements across all departments of the organisation. To ensure accessibility remains a high priority in both decision making and in customer experience, working with the technical and facilities manager to stay up to date with the latest industry developments with regards to accessibility. To work with the Director and the Technical and Facilities Manager on the management and delivery of capital and improvement projects. To lead on first aid provision for the organisation, ensuring training is kept up to date and all equipment is ready for use as required. To be the designated safeguarding lead for the venue. Ensure that venue licencing requirements are regularly reviewed and kept up to date. To ensure a consistent, inclusive and accessible customer experience across all activities delivered by The Core. Health and Safety Devise and deliver a training programme and maintain training records for all members of the front of house and volunteer teams in collaboration with the Technical and Facilities Manager. Ensure that all accident reporting is detailed and up to date and that follow ups are undertaken in a timely manner as appropriate in collaboration with the Technical and Facilities Manager. Be an active member of the Health and Safety Committee. Ensure food safety and hygiene records and recorded in accordance with recommended best practice and risk assessments. Oversee risk assessment creation, review and dissemination for the department. Staff/Volunteer Management To provide effective line management, leadership, support and development to the Front of House Manager, ensuring clear objectives, regular communication, performance management and professional development. To support the Front of House Manager in addressing significant staffing, conduct or performance concerns and take responsibility for formal performance management processes where appropriate. To ensure an effective management structure is in place for Duty Managers, Customer Service Assistants, Volunteers and Cleaners, with clear responsibilities and accountability at each level. To oversee all inductions for the front of house and volunteer teams with support from the Front of House Manager. To instil a positive, can-do attitude and ethos amongst the Customer Service team. To be instrumental in maintaining the staffing levels of the Customer Service department. Manage and be responsible for the cleaning contractors, cleaning regime and regular checks. Budgetary & Reporting To manage the customer service budgets, ensuring that procedures laid down in trust's financial regulations are adhered to. To oversee both internal and external recharges and ensure timely reporting of codes to finance to ensure that recharging is done effectively and in a timely fashion in accordance with the organisation's financial regulations. To be responsible for delivering against income targets related to commercial hires by proactively seeking out new clients and business, maximising profits whilst ensuring excellent customer and client care throughout. To ensure reporting relating to the Customer service department as required by ACE and other funder's is produced accurately and in a timely manner. To support fundraising efforts at The Core and contribute positively to collaborative efforts across the team to drive tertiary income. To ensure high standards of stock control and efficiency to ensure that as high a margin as possible with low levels of stock wastage is always achieved. Liaison with the marketing team to ensure that secondary and tertiary sales opportunities are highlighted throughout the customer journey. Ensuring a clean and welcoming back of house experience for all incoming companies and a proactive approach to meeting the needs of visiting clients, recognising opportunities for further sales as appropriate. Additional Responsibilities Promote and adhere to the organisation's culture and values ensuring a collaborative approach is maintained at all times and fostering and promoting a strong team culture across the organisation and with colleagues at Northamptonshire Arts Management Trust. To support in creating a safe, pleasant, respectful and productive work environment setting an example of positive professional standards. To be responsible for ensuring that all licensing for the venue is up to date. To be aware of and adhere to any legislative requirements consistent with the overall duties of this post, with regard to Health and Safety policies and procedures, General Data Protection Regulations, Equal Opportunities, and Food Hygiene regulations. To be the designated safeguarding lead for the organisation. To undergo relevant training and development as required. To carry out any other tasks that will, from time to time, be allocated by the Director on an ad hoc or continuing basis, commensurate with the general level of responsibility of the post. Essential Experience . click apply for full job details
Overview Grant Thornton is a leading audit, tax and advisory firm, offering services that combine strategic insight, curiosity and genuine partnership with an inclusive culture and work life balance. Responsibilities Work with the Partner & Director team to deliver high quality tax audit services to the firm's largest audit clients, with primary focus on the public interest market. Provide exposure to complex UK and international tax matters and build relationships with overseas member firms. Deliver tax reporting and complex corporate tax compliance services, supporting the wider firm on related projects and advisory work. Act as key contact for tax reporting and tax audit matters, developing thought leadership and training on changes in accounting standards. Support operational management of the tax reporting team, including resourcing, training and quality reviews. Engage in business development activities to support the firm's go to market strategy for audit and tax growth. Collaborate with a supportive team and grow your career in a way that works for you. Qualifications Minimum: Professional qualification (CTA/ACA/ACCA or equivalent) with post qualification experience and a desire to build a specialism in tax reporting. Strong knowledge of UK corporate tax legislation and a working knowledge of international concepts. Strong tax accounting knowledge with particular familiarity of IAS12 and FRS102. Experience undertaking tax audits as a specialist or expert. Experience working within a professional services environment and managing complex assignments with multiple stakeholders. Experience reviewing work and supervising people in a tax environment. Eagerness to develop deep knowledge of the firm's services and capabilities. Culture & Values We value purpose driven people who are actively curious, candid but kind. Our inclusive culture encourages everyone to flourish and perform at their best. Benefits Tailored development programmes and access to coaching. Flexible bank holidays and the option to celebrate important days. Benefits including pension, life assurance, private medical, additional holiday purchasing and health benefits. Discounts on shopping, gym memberships and financial advice. Competitive salary and reward package. How we work We follow a trust based way of working, allowing flexibility in where, how and when you work to maintain a balance between work and life. Flexible working options such as reduced hours, compressed workweeks and the "how we work" framework are available to all roles.
Aug 25, 2026
Full time
Overview Grant Thornton is a leading audit, tax and advisory firm, offering services that combine strategic insight, curiosity and genuine partnership with an inclusive culture and work life balance. Responsibilities Work with the Partner & Director team to deliver high quality tax audit services to the firm's largest audit clients, with primary focus on the public interest market. Provide exposure to complex UK and international tax matters and build relationships with overseas member firms. Deliver tax reporting and complex corporate tax compliance services, supporting the wider firm on related projects and advisory work. Act as key contact for tax reporting and tax audit matters, developing thought leadership and training on changes in accounting standards. Support operational management of the tax reporting team, including resourcing, training and quality reviews. Engage in business development activities to support the firm's go to market strategy for audit and tax growth. Collaborate with a supportive team and grow your career in a way that works for you. Qualifications Minimum: Professional qualification (CTA/ACA/ACCA or equivalent) with post qualification experience and a desire to build a specialism in tax reporting. Strong knowledge of UK corporate tax legislation and a working knowledge of international concepts. Strong tax accounting knowledge with particular familiarity of IAS12 and FRS102. Experience undertaking tax audits as a specialist or expert. Experience working within a professional services environment and managing complex assignments with multiple stakeholders. Experience reviewing work and supervising people in a tax environment. Eagerness to develop deep knowledge of the firm's services and capabilities. Culture & Values We value purpose driven people who are actively curious, candid but kind. Our inclusive culture encourages everyone to flourish and perform at their best. Benefits Tailored development programmes and access to coaching. Flexible bank holidays and the option to celebrate important days. Benefits including pension, life assurance, private medical, additional holiday purchasing and health benefits. Discounts on shopping, gym memberships and financial advice. Competitive salary and reward package. How we work We follow a trust based way of working, allowing flexibility in where, how and when you work to maintain a balance between work and life. Flexible working options such as reduced hours, compressed workweeks and the "how we work" framework are available to all roles.
About AXA AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence. AXA UK Support Functions look after our three customer-facing business units, providing the infrastructure and expertise to make sure we can be there for our customers. Job overview You'll lead the pivotal first phase of a Customer Growth programme, unlocking significant customer and commercial growth by enabling personalised experiences, driving cross-sell and retention, and building seamless experiences for our customers. This phase will develop and deliver measurable, tactical activities throughout 2026, align with the business areas activating the capabilities across their customer experiences and support the technology requirements for development through . This role is 6-month fixed-term contract. Reporting into the Customer Director, you'll provide vision and leadership, manage senior stakeholders across AXA UK's Insurance and Health businesses, champion customer growth and ensure the programme delivers on its strategic objectives, on time and on budget. Key responsibilities Refine and implement AXA UK's customer growth strategy, delivering measurable customer value and aligning with broader group objectives. Oversee four customer growth programme workstreams, including building out the cross sell and engagement communications programme, working with business stakeholders to inform technology capability requirements, demonstrating commercial value and embedding customer focus throughout the organisation. Develop approach to reporting on customer metrics, adopting a forensic approach to tracking performance and developing actions to address performance issues. Embed a customer focussed culture across the organisation, fostering a mindset centred on delivering customer value at all levels. Lead programme steering committee, providing clear reporting on progress, risks, and decisionsrequired.Primary contact point for AXA UK leadership, ensuring alignment, securing buy in, and navigating organisational complexity. Own and manage programme budget, ensuring effective allocation of resources and building the detailed business case for future investment phases. Lead and mentor the core programme team, fostering a collaborative, results oriented culture. Proactively identify and mitigate programme level risks and remove blockers to ensure team success. Work arrangements At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) from December 2026. Away from home means attending the office, visiting clients or attending industry events. You'll regularly spend time in our London office. We're also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition. Your skills & experience Hands on experience of developing a cross-sell programme across multiple business lines, working with multiple stakeholders is essential. Experience implementing a customer strategy, aligned with business goals, in a complex and matrix financial services organisation is required. Proven experience leading large-scale, complex business transformation programmes, ideally in a data, marketing, or customer strategy context. Demonstrable experience of having built out a comprehensive capability roadmap incorporating marketing technology (martech), data privacy barriers, and other barriers to overcome, ensuring effective and compliant cross-sell initiatives. Ability to drive initiatives that enhance customer value and experience, leveraging insights and data. Exceptional senior stakeholder management and influencing skills, with the ability to unite different business units behind a common goal. Commercial acumen, with experience building and defending multi million pound business cases. Inspirational leadership skills with a track record of building and managing high performing teams. Internal candidates are encouraged to apply for this role as a secondment opportunity through the internal careers site. As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge.
Aug 25, 2026
Full time
About AXA AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence. AXA UK Support Functions look after our three customer-facing business units, providing the infrastructure and expertise to make sure we can be there for our customers. Job overview You'll lead the pivotal first phase of a Customer Growth programme, unlocking significant customer and commercial growth by enabling personalised experiences, driving cross-sell and retention, and building seamless experiences for our customers. This phase will develop and deliver measurable, tactical activities throughout 2026, align with the business areas activating the capabilities across their customer experiences and support the technology requirements for development through . This role is 6-month fixed-term contract. Reporting into the Customer Director, you'll provide vision and leadership, manage senior stakeholders across AXA UK's Insurance and Health businesses, champion customer growth and ensure the programme delivers on its strategic objectives, on time and on budget. Key responsibilities Refine and implement AXA UK's customer growth strategy, delivering measurable customer value and aligning with broader group objectives. Oversee four customer growth programme workstreams, including building out the cross sell and engagement communications programme, working with business stakeholders to inform technology capability requirements, demonstrating commercial value and embedding customer focus throughout the organisation. Develop approach to reporting on customer metrics, adopting a forensic approach to tracking performance and developing actions to address performance issues. Embed a customer focussed culture across the organisation, fostering a mindset centred on delivering customer value at all levels. Lead programme steering committee, providing clear reporting on progress, risks, and decisionsrequired.Primary contact point for AXA UK leadership, ensuring alignment, securing buy in, and navigating organisational complexity. Own and manage programme budget, ensuring effective allocation of resources and building the detailed business case for future investment phases. Lead and mentor the core programme team, fostering a collaborative, results oriented culture. Proactively identify and mitigate programme level risks and remove blockers to ensure team success. Work arrangements At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) from December 2026. Away from home means attending the office, visiting clients or attending industry events. You'll regularly spend time in our London office. We're also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition. Your skills & experience Hands on experience of developing a cross-sell programme across multiple business lines, working with multiple stakeholders is essential. Experience implementing a customer strategy, aligned with business goals, in a complex and matrix financial services organisation is required. Proven experience leading large-scale, complex business transformation programmes, ideally in a data, marketing, or customer strategy context. Demonstrable experience of having built out a comprehensive capability roadmap incorporating marketing technology (martech), data privacy barriers, and other barriers to overcome, ensuring effective and compliant cross-sell initiatives. Ability to drive initiatives that enhance customer value and experience, leveraging insights and data. Exceptional senior stakeholder management and influencing skills, with the ability to unite different business units behind a common goal. Commercial acumen, with experience building and defending multi million pound business cases. Inspirational leadership skills with a track record of building and managing high performing teams. Internal candidates are encouraged to apply for this role as a secondment opportunity through the internal careers site. As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge.
Chief Organisational Transformation Officer 4th Floor, 12 Arthur Street, London, EC4R 9AB Contract Type: Fixed Term Working Hours: 35 Job Category: Retrofit/Warmer Homes London Contract details: 12-month fixed-term contract, flexible and part-time working arrangements available (0.6-0.8 FTE). Monday to Friday. 9:00 am to 5 pm. Hybrid working, two mandatory office days required. London Councils operates in a hybrid working environment as an agile employer, working across its Strategic Directorates. Please be advised that the application deadline for this role will close at 11:59pm on 30th August. Interviews are scheduled for the 10th September 2026. Interviews: 10th September 2026 Job Introduction Climate change Climate change refers to long-term shifts in temperatures and weather patterns. Human activities have been the main driver of climate change, primarily due to the burning of fossil fuels like coal, oil and gas. Warmer Homes London (WHL) is looking for an exceptional Chief Organisational Transformation Officer to help shape the next phase of our organisation at a pivotal point in our growth. Working closely with our Managing Director and as an associate member of the Senior Leadership Team, you will lead a complex, high-profile transformation portfolio spanning organisational design, strategic investment planning, new delivery models and organisational development. You will bring together senior partners across WHL, London Councils, the GLA and the wider London system to turn strategic ambition into clear, evidence-based and governance-ready plans. Read about the job activities in more detail in the Job Description and Person Specification document attached below. The Ideal Candidate We're looking for an accomplished transformation leader who can operate confidently in complexity and at pace. You'll bring significant experience of leading strategy and transformation within, or closely alongside, local or regional government, combined with strong programme leadership, analytical thinking and the ability to influence senior stakeholders across organisational boundaries. Knowledge of the retrofit, clean energy or social housing landscape would be particularly valuable. This is an opportunity to make a tangible impact on how London develops and delivers its future approach to warmer, more energy-efficient homes. This is a 12-month fixed-term appointment, and priority will be given to candidates who are available to start in late September 2026. About The Company Warmer Homes London is a new organisation designed to make Londoners' homes greener, healthier and more affordable to heat by being more energy efficient. It is funded by the boroughs, the Mayor of London and London Councils. This new initiative is set to forge bold new partnerships, working with all levels of government, as well as with housing associations, builders, community energy groups, and training organisations. Warmer Homes London will deliver its mission by: working together: we will overcome systemic barriers to change the fragmented approach towards retrofitting social and low-income private housing providing the data insights: we will drive better value for public money and turbo-charge efforts to make London's homes warmer at scale and at pace Making Londoners' homes more comfortable all year round: enabling practical measures to be installed by suppliers, such as- wall insulation that keep heat in; heat pumps that are cleaner and cheaper to run; and solar panels giving clean renewable energy. London Councils is the collective of London local government, the 32 boroughs and the City of London Corporation. They come together through London Councils to work in collaboration to deliver their shared ambitions for London and Londoners. Through lobbying, collaboration and partnership, we ensure the voice of the London boroughs are united, and heard at a local, regional and national level. We also run a number of services on behalf of the boroughs including the Freedom Pass, Taxicard and Health Emergency Badge (HEB) and London Lorry Control Scheme (LLCS). The application process involves answering a small number of application questions aligned to the essential criteria for the role. All applications will be processed using a blind sifting method. This means that personal identifying details will be removed to ensure fair and unbiased shortlisting of applications. The panel sees only the anonymised generated CV that Tribepad builds from the Education andEmployment History sections of the application form. Uploading a personal CV is optional and only helps auto-populate these sections -it does not replace completing them. Please ensure these sections are fully completed. If they're left blank, key information won't appear in the anonymised pack and fair review becomes harder. Your full details and original CV are not shared with the panel until after the shortlist is agreed and you are invited to interview We are committed to equal opportunities and encourage applications from all backgrounds. Reasonable adjustments will be made to support candidates during the recruitment process. The following content displays a map of the jobs location - 4th Floor, 12 Arthur Street, London Working Hours 35 Job Category Retrofit/Warmer Homes London Location 4th Floor, 12 Arthur Street, London
Aug 25, 2026
Full time
Chief Organisational Transformation Officer 4th Floor, 12 Arthur Street, London, EC4R 9AB Contract Type: Fixed Term Working Hours: 35 Job Category: Retrofit/Warmer Homes London Contract details: 12-month fixed-term contract, flexible and part-time working arrangements available (0.6-0.8 FTE). Monday to Friday. 9:00 am to 5 pm. Hybrid working, two mandatory office days required. London Councils operates in a hybrid working environment as an agile employer, working across its Strategic Directorates. Please be advised that the application deadline for this role will close at 11:59pm on 30th August. Interviews are scheduled for the 10th September 2026. Interviews: 10th September 2026 Job Introduction Climate change Climate change refers to long-term shifts in temperatures and weather patterns. Human activities have been the main driver of climate change, primarily due to the burning of fossil fuels like coal, oil and gas. Warmer Homes London (WHL) is looking for an exceptional Chief Organisational Transformation Officer to help shape the next phase of our organisation at a pivotal point in our growth. Working closely with our Managing Director and as an associate member of the Senior Leadership Team, you will lead a complex, high-profile transformation portfolio spanning organisational design, strategic investment planning, new delivery models and organisational development. You will bring together senior partners across WHL, London Councils, the GLA and the wider London system to turn strategic ambition into clear, evidence-based and governance-ready plans. Read about the job activities in more detail in the Job Description and Person Specification document attached below. The Ideal Candidate We're looking for an accomplished transformation leader who can operate confidently in complexity and at pace. You'll bring significant experience of leading strategy and transformation within, or closely alongside, local or regional government, combined with strong programme leadership, analytical thinking and the ability to influence senior stakeholders across organisational boundaries. Knowledge of the retrofit, clean energy or social housing landscape would be particularly valuable. This is an opportunity to make a tangible impact on how London develops and delivers its future approach to warmer, more energy-efficient homes. This is a 12-month fixed-term appointment, and priority will be given to candidates who are available to start in late September 2026. About The Company Warmer Homes London is a new organisation designed to make Londoners' homes greener, healthier and more affordable to heat by being more energy efficient. It is funded by the boroughs, the Mayor of London and London Councils. This new initiative is set to forge bold new partnerships, working with all levels of government, as well as with housing associations, builders, community energy groups, and training organisations. Warmer Homes London will deliver its mission by: working together: we will overcome systemic barriers to change the fragmented approach towards retrofitting social and low-income private housing providing the data insights: we will drive better value for public money and turbo-charge efforts to make London's homes warmer at scale and at pace Making Londoners' homes more comfortable all year round: enabling practical measures to be installed by suppliers, such as- wall insulation that keep heat in; heat pumps that are cleaner and cheaper to run; and solar panels giving clean renewable energy. London Councils is the collective of London local government, the 32 boroughs and the City of London Corporation. They come together through London Councils to work in collaboration to deliver their shared ambitions for London and Londoners. Through lobbying, collaboration and partnership, we ensure the voice of the London boroughs are united, and heard at a local, regional and national level. We also run a number of services on behalf of the boroughs including the Freedom Pass, Taxicard and Health Emergency Badge (HEB) and London Lorry Control Scheme (LLCS). The application process involves answering a small number of application questions aligned to the essential criteria for the role. All applications will be processed using a blind sifting method. This means that personal identifying details will be removed to ensure fair and unbiased shortlisting of applications. The panel sees only the anonymised generated CV that Tribepad builds from the Education andEmployment History sections of the application form. Uploading a personal CV is optional and only helps auto-populate these sections -it does not replace completing them. Please ensure these sections are fully completed. If they're left blank, key information won't appear in the anonymised pack and fair review becomes harder. Your full details and original CV are not shared with the panel until after the shortlist is agreed and you are invited to interview We are committed to equal opportunities and encourage applications from all backgrounds. Reasonable adjustments will be made to support candidates during the recruitment process. The following content displays a map of the jobs location - 4th Floor, 12 Arthur Street, London Working Hours 35 Job Category Retrofit/Warmer Homes London Location 4th Floor, 12 Arthur Street, London
HR Manager / HR Lead Location: Chichester (Office-based) Contract: Permanent, 4days, 30 hours per week Salary: £50,000 (£62,500 FTE) + Excellent Benefits Package Shape the future of a growing healthcare business Are you an experienced HR professional who loves building people-first cultures and making a genuine impact? At KT Healthcare, we're on an exciting growth journey. As one of the UK's leading independent providers of Neurodevelopmental services, transforming access to high-quality assessments and therapy for thousands of individuals and families.To support our continued expansion, we're looking for an experienced HR Manager to take ownership of our People function and become a key member of our leadership team. This is more than a traditional HR role. It's an opportunity to influence business strategy, shape company culture, and build a best-in-class employee experience within a values-led healthcare organisation. The Opportunity As our standalone HR lead, you'll have the autonomy to shape and develop every aspect of the HR function. You'll partner closely with our directors and managers, providing expert HR guidance while driving initiatives that help attract, retain and develop exceptional people. No two days will be the same. One day you could be advising on complex employee relations, the next leading recruitment, developing new policies, improving employee engagement or helping shape the organisation as we continue to grow. If you're someone who enjoys balancing strategic thinking with hands-on delivery, you'll thrive here. What You'll Be Doing Lead and develop the HR function across the business Act as the trusted HR advisor to managers and employees Partner with the Senior Leadership Team on people strategy and organisational growth Manage employee relations including performance, absence, disciplinary and grievance matters Ensure compliance with UK employment legislation and HR best practice Develop and continuously improve HR policies, systems and processes Oversee HR systems, ensuring workforce records remain accurate and compliant Produce meaningful HR reporting and workforce insights Lead employee engagement initiatives and help foster a positive, high-performing culture Line manage and develop a member of the People team About You We're looking for someone who is confident, approachable and commercially aware, with the ability to build trusted relationships across the organisation. You'll have: Significant experience in a standalone HR Manager, HR Business Partner or People Manager role Ideally, experience within a healthcare organisation Excellent knowledge of UK employment law Previous experience within a growing SME A proactive, solutions-focused approach Strong coaching and stakeholder management skills The confidence to influence senior leaders Outstanding organisational skills and attention to detail The ability to balance strategic projects with day-to-day operational HR Our Benefits: 28 days annual leave plus bank holidays 2 additional paid festive closure days Private Medical Insurance Employee Assistance Programme Employee Discount Platform Company pension Enhanced sick pay Ready to make an impact?
Aug 25, 2026
Full time
HR Manager / HR Lead Location: Chichester (Office-based) Contract: Permanent, 4days, 30 hours per week Salary: £50,000 (£62,500 FTE) + Excellent Benefits Package Shape the future of a growing healthcare business Are you an experienced HR professional who loves building people-first cultures and making a genuine impact? At KT Healthcare, we're on an exciting growth journey. As one of the UK's leading independent providers of Neurodevelopmental services, transforming access to high-quality assessments and therapy for thousands of individuals and families.To support our continued expansion, we're looking for an experienced HR Manager to take ownership of our People function and become a key member of our leadership team. This is more than a traditional HR role. It's an opportunity to influence business strategy, shape company culture, and build a best-in-class employee experience within a values-led healthcare organisation. The Opportunity As our standalone HR lead, you'll have the autonomy to shape and develop every aspect of the HR function. You'll partner closely with our directors and managers, providing expert HR guidance while driving initiatives that help attract, retain and develop exceptional people. No two days will be the same. One day you could be advising on complex employee relations, the next leading recruitment, developing new policies, improving employee engagement or helping shape the organisation as we continue to grow. If you're someone who enjoys balancing strategic thinking with hands-on delivery, you'll thrive here. What You'll Be Doing Lead and develop the HR function across the business Act as the trusted HR advisor to managers and employees Partner with the Senior Leadership Team on people strategy and organisational growth Manage employee relations including performance, absence, disciplinary and grievance matters Ensure compliance with UK employment legislation and HR best practice Develop and continuously improve HR policies, systems and processes Oversee HR systems, ensuring workforce records remain accurate and compliant Produce meaningful HR reporting and workforce insights Lead employee engagement initiatives and help foster a positive, high-performing culture Line manage and develop a member of the People team About You We're looking for someone who is confident, approachable and commercially aware, with the ability to build trusted relationships across the organisation. You'll have: Significant experience in a standalone HR Manager, HR Business Partner or People Manager role Ideally, experience within a healthcare organisation Excellent knowledge of UK employment law Previous experience within a growing SME A proactive, solutions-focused approach Strong coaching and stakeholder management skills The confidence to influence senior leaders Outstanding organisational skills and attention to detail The ability to balance strategic projects with day-to-day operational HR Our Benefits: 28 days annual leave plus bank holidays 2 additional paid festive closure days Private Medical Insurance Employee Assistance Programme Employee Discount Platform Company pension Enhanced sick pay Ready to make an impact?
Do you want to shape the future of housing services in one of London's largest and most ambitious local authorities? Can you use your strategic leadership, housing expertise and passion for data-driven improvement to influence outcomes for thousands of residents? Does the opportunity to lead housing strategy, insight, transformation and performance across a complex and high-profile environment excite you? If so, we have the perfect role for you. Southwark Council is seeking an exceptional Assistant Director of Housing Strategy, Insight and Improvement to join our senior leadership team within Housing Needs and Support. This is a pivotal leadership role that will drive strategic direction, service transformation, performance improvement and evidence-based decision making across our housing services. Working at the heart of the council's housing agenda, you will play a critical role in delivering our ambitions as set out in the Good Landlord Plan, ensuring residents receive high-quality, responsive and continually improving services. What You'll Be Doing As Assistant Director, you will lead multidisciplinary teams responsible for housing strategy, policy, performance, governance, data, insight and service improvement. You will provide strategic leadership and expert advice to senior officers, elected members and partners, shaping the future of housing services in response to changing legislation, housing demand and resident needs. Key responsibilities include: Leading the development and delivery of Southwark's Housing Strategy, Homelessness and Rough Sleeping Strategy and related housing policies. Driving transformation and continuous improvement programmes across housing services. Leading the Housing Data and Insight function, ensuring high-quality performance reporting, analytics and business intelligence. Embedding a culture of evidence-based decision making, accountability and outcome-focused service delivery. Providing strategic advice on housing demand, market trends, supply challenges, risks and opportunities. Ensuring strong governance, compliance, statutory reporting and inspection readiness. Building influential partnerships with residents, health partners, registered providers, government bodies, voluntary organisations and wider stakeholders. Championing innovation and modern approaches, including the use of emerging technologies, data analytics and digital transformation. Leading senior managers and developing high-performing teams that deliver excellent outcomes for residents. What We're Looking For: We're looking for an inspirational and politically astute housing leader who combines strategic thinking with a strong track record of delivery. You will bring: Extensive senior leadership experience within housing, strategy, policy, insight or transformation functions. In-depth understanding of the housing sector, local government and the regulatory environment. Experience leading high-performing strategy, performance, data and insight services within a complex organisation. Strong knowledge of housing policy, homelessness, housing needs and service improvement. Expertise in data governance, performance management, business intelligence and evidence-led decision making. A proven ability to influence senior leaders, elected members and external partners. Exceptional communication and presentation skills, with experience producing reports and presenting complex information to varied audiences. Experience of leading organisational change, transformation and innovation programmes. A commitment to customer-focused service delivery, equality, inclusion and continuous improvement. Curiosity about emerging technologies, machine learning and advanced analytics, and how these can support public services. Senior leadership role reporting to the Director of Housing Needs and Support Responsible for leading 3 direct reports and overseeing approximately 25 indirect staff Oversight of staffing budgets of approximately £1.9m and project budgets of approximately £7.5m Politically Restricted Post under the Local Government and Housing Act 1989 Occasional evening and off-site working may be required to meet service needs Southwark Council will only contact candidates through official Council recruitment channels. We will not ask you to provide passport details, proof of address, National Insurance number, bank details or payment at application stage. These checks are only requested at the onboarding process, once an offer of employment has been made. If you're unsure whether a communication you've received is genuine, please contact the Resourcing team directly on before sharing any personal information. As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the following: Members of the Armed Forces and veterans People who are currently in care or have previously been in care Disabled people and those with a long-term health condition We are an organisation that is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of Black, Asian and ethnic minority communities to increase representation at senior management level in the Council. The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. We strongly advise you to complete your application as soon as possible to avoid disappointment. Salary Range (Full time equivalent) £89,514 - £112,044
Aug 25, 2026
Full time
Do you want to shape the future of housing services in one of London's largest and most ambitious local authorities? Can you use your strategic leadership, housing expertise and passion for data-driven improvement to influence outcomes for thousands of residents? Does the opportunity to lead housing strategy, insight, transformation and performance across a complex and high-profile environment excite you? If so, we have the perfect role for you. Southwark Council is seeking an exceptional Assistant Director of Housing Strategy, Insight and Improvement to join our senior leadership team within Housing Needs and Support. This is a pivotal leadership role that will drive strategic direction, service transformation, performance improvement and evidence-based decision making across our housing services. Working at the heart of the council's housing agenda, you will play a critical role in delivering our ambitions as set out in the Good Landlord Plan, ensuring residents receive high-quality, responsive and continually improving services. What You'll Be Doing As Assistant Director, you will lead multidisciplinary teams responsible for housing strategy, policy, performance, governance, data, insight and service improvement. You will provide strategic leadership and expert advice to senior officers, elected members and partners, shaping the future of housing services in response to changing legislation, housing demand and resident needs. Key responsibilities include: Leading the development and delivery of Southwark's Housing Strategy, Homelessness and Rough Sleeping Strategy and related housing policies. Driving transformation and continuous improvement programmes across housing services. Leading the Housing Data and Insight function, ensuring high-quality performance reporting, analytics and business intelligence. Embedding a culture of evidence-based decision making, accountability and outcome-focused service delivery. Providing strategic advice on housing demand, market trends, supply challenges, risks and opportunities. Ensuring strong governance, compliance, statutory reporting and inspection readiness. Building influential partnerships with residents, health partners, registered providers, government bodies, voluntary organisations and wider stakeholders. Championing innovation and modern approaches, including the use of emerging technologies, data analytics and digital transformation. Leading senior managers and developing high-performing teams that deliver excellent outcomes for residents. What We're Looking For: We're looking for an inspirational and politically astute housing leader who combines strategic thinking with a strong track record of delivery. You will bring: Extensive senior leadership experience within housing, strategy, policy, insight or transformation functions. In-depth understanding of the housing sector, local government and the regulatory environment. Experience leading high-performing strategy, performance, data and insight services within a complex organisation. Strong knowledge of housing policy, homelessness, housing needs and service improvement. Expertise in data governance, performance management, business intelligence and evidence-led decision making. A proven ability to influence senior leaders, elected members and external partners. Exceptional communication and presentation skills, with experience producing reports and presenting complex information to varied audiences. Experience of leading organisational change, transformation and innovation programmes. A commitment to customer-focused service delivery, equality, inclusion and continuous improvement. Curiosity about emerging technologies, machine learning and advanced analytics, and how these can support public services. Senior leadership role reporting to the Director of Housing Needs and Support Responsible for leading 3 direct reports and overseeing approximately 25 indirect staff Oversight of staffing budgets of approximately £1.9m and project budgets of approximately £7.5m Politically Restricted Post under the Local Government and Housing Act 1989 Occasional evening and off-site working may be required to meet service needs Southwark Council will only contact candidates through official Council recruitment channels. We will not ask you to provide passport details, proof of address, National Insurance number, bank details or payment at application stage. These checks are only requested at the onboarding process, once an offer of employment has been made. If you're unsure whether a communication you've received is genuine, please contact the Resourcing team directly on before sharing any personal information. As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the following: Members of the Armed Forces and veterans People who are currently in care or have previously been in care Disabled people and those with a long-term health condition We are an organisation that is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of Black, Asian and ethnic minority communities to increase representation at senior management level in the Council. The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. We strongly advise you to complete your application as soon as possible to avoid disappointment. Salary Range (Full time equivalent) £89,514 - £112,044
About AXA AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence. AXA UK Support Functions look after our three customer-facing business units, providing the infrastructure and expertise to make sure we can be there for our customers. Job overview You'll lead the pivotal first phase of a Customer Growth programme, unlocking significant customer and commercial growth by enabling personalised experiences, driving cross-sell and retention, and building seamless experiences for our customers. This phase will develop and deliver measurable, tactical activities throughout 2026, align with the business areas activating the capabilities across their customer experiences and support the technology requirements for development through . This role is 6-month fixed-term contract. Reporting into the Customer Director, you'll provide vision and leadership, manage senior stakeholders across AXA UK's Insurance and Health businesses, champion customer growth and ensure the programme delivers on its strategic objectives, on time and on budget. Key responsibilities Refine and implement AXA UK's customer growth strategy, delivering measurable customer value and aligning with broader group objectives. Oversee four customer growth programme workstreams, including building out the cross sell and engagement communications programme, working with business stakeholders to inform technology capability requirements, demonstrating commercial value and embedding customer focus throughout the organisation. Develop approach to reporting on customer metrics, adopting a forensic approach to tracking performance and developing actions to address performance issues. Embed a customer focussed culture across the organisation, fostering a mindset centred on delivering customer value at all levels. Lead programme steering committee, providing clear reporting on progress, risks, and decisionsrequired.Primary contact point for AXA UK leadership, ensuring alignment, securing buy in, and navigating organisational complexity. Own and manage programme budget, ensuring effective allocation of resources and building the detailed business case for future investment phases. Lead and mentor the core programme team, fostering a collaborative, results oriented culture. Proactively identify and mitigate programme level risks and remove blockers to ensure team success. Work arrangements At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) from December 2026. Away from home means attending the office, visiting clients or attending industry events. You'll regularly spend time in our London office. We're also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition. Your skills & experience Hands on experience of developing a cross-sell programme across multiple business lines, working with multiple stakeholders is essential. Experience implementing a customer strategy, aligned with business goals, in a complex and matrix financial services organisation is required. Proven experience leading large-scale, complex business transformation programmes, ideally in a data, marketing, or customer strategy context. Demonstrable experience of having built out a comprehensive capability roadmap incorporating marketing technology (martech), data privacy barriers, and other barriers to overcome, ensuring effective and compliant cross-sell initiatives. Ability to drive initiatives that enhance customer value and experience, leveraging insights and data. Exceptional senior stakeholder management and influencing skills, with the ability to unite different business units behind a common goal. Commercial acumen, with experience building and defending multi million pound business cases. Inspirational leadership skills with a track record of building and managing high performing teams. Internal candidates are encouraged to apply for this role as a secondment opportunity through the internal careers site. As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge.
Aug 25, 2026
Full time
About AXA AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence. AXA UK Support Functions look after our three customer-facing business units, providing the infrastructure and expertise to make sure we can be there for our customers. Job overview You'll lead the pivotal first phase of a Customer Growth programme, unlocking significant customer and commercial growth by enabling personalised experiences, driving cross-sell and retention, and building seamless experiences for our customers. This phase will develop and deliver measurable, tactical activities throughout 2026, align with the business areas activating the capabilities across their customer experiences and support the technology requirements for development through . This role is 6-month fixed-term contract. Reporting into the Customer Director, you'll provide vision and leadership, manage senior stakeholders across AXA UK's Insurance and Health businesses, champion customer growth and ensure the programme delivers on its strategic objectives, on time and on budget. Key responsibilities Refine and implement AXA UK's customer growth strategy, delivering measurable customer value and aligning with broader group objectives. Oversee four customer growth programme workstreams, including building out the cross sell and engagement communications programme, working with business stakeholders to inform technology capability requirements, demonstrating commercial value and embedding customer focus throughout the organisation. Develop approach to reporting on customer metrics, adopting a forensic approach to tracking performance and developing actions to address performance issues. Embed a customer focussed culture across the organisation, fostering a mindset centred on delivering customer value at all levels. Lead programme steering committee, providing clear reporting on progress, risks, and decisionsrequired.Primary contact point for AXA UK leadership, ensuring alignment, securing buy in, and navigating organisational complexity. Own and manage programme budget, ensuring effective allocation of resources and building the detailed business case for future investment phases. Lead and mentor the core programme team, fostering a collaborative, results oriented culture. Proactively identify and mitigate programme level risks and remove blockers to ensure team success. Work arrangements At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) from December 2026. Away from home means attending the office, visiting clients or attending industry events. You'll regularly spend time in our London office. We're also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition. Your skills & experience Hands on experience of developing a cross-sell programme across multiple business lines, working with multiple stakeholders is essential. Experience implementing a customer strategy, aligned with business goals, in a complex and matrix financial services organisation is required. Proven experience leading large-scale, complex business transformation programmes, ideally in a data, marketing, or customer strategy context. Demonstrable experience of having built out a comprehensive capability roadmap incorporating marketing technology (martech), data privacy barriers, and other barriers to overcome, ensuring effective and compliant cross-sell initiatives. Ability to drive initiatives that enhance customer value and experience, leveraging insights and data. Exceptional senior stakeholder management and influencing skills, with the ability to unite different business units behind a common goal. Commercial acumen, with experience building and defending multi million pound business cases. Inspirational leadership skills with a track record of building and managing high performing teams. Internal candidates are encouraged to apply for this role as a secondment opportunity through the internal careers site. As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge.
We're looking for a Head of Engineering LTC to join our Planning and Perfromance directorate. This role can be based at any of our office locations: London, Birmingham, Bristol, Manchester, York, Glasgow but the successful candidate will be expected to travel frequently throughout London and the South East of England.At ORR we have adopted hybrid working and are currently expected to work from a workplace location for a minimum of two days per week or 40%. The Office of Rail and Road (ORR) is the independent economic and safety regulator for Britain's railways and monitor of performance on England's strategic road network. ORR is responsible for regulating the performance and efficiency of National Highways to maintain, renew, operate and improve the motorways and main 'A' roads in England. We also advise government on the appropriate level of funding and performance requirements for the future. This role includes assessing National Highways' delivery of the outcomes and commitments set out in the Road Investment Strategy, and providing independent, evidence based advice to government on performance, efficiency and value for money. This is an exciting time to join ORR, we are delivering a significant transformation programme to create a consistently agile and enabling organisation, with the right capability and a strong, inclusive culture that reflects our talented people. This will ensure we continue to operate as an independent, expert regulator, fit for the future contributing to the government's broader agenda on regulatory reform and economic growth. Further detail on our future role is set outhere. We oversee how National Highways manages and upgrades England's motorways and major A-roads, ensuring it delivers better outcomes for road users through its asset management and capital investment projects.The strategic road network (SRN) in England (the motorways and A roads) are critical connectors of growth, commerce and leisure. The SRN is managed, operated and enhanced by National Highways, a government-owned company. ORR's Highways Team ensures that the company efficiently delivers better, smoother and safer roads on behalf of road users, taxpayers and communities. The Lower Thames Crossing (LTC) is a new crossing of the Thames east of London and will alleviate pressure on the Dartford Crossing. The circa £10.6 billion project will be privately funded, built and run by a new company called LTC Co. It will also include the transfer of the existing Dartford Crossing to the private organisation. Charges for both will be set through a Regulated Asset Base ('RAB') model. We expect to take on a new and significant regulatory role for the Lower Thames Crossing and are looking to expand our Highways Team to accommodate this new role. The Head of Engineering, Lower Thames Crossing (LTC) will be responsible for ORR's role in monitoring the construction of the new Lower Thames Crossing, as well as the operation, maintenance and renewal of the road upon completion. The role will also provide support to monitoring the operation, maintenance and renewal of the existing Dartford Crossings and interface with the wider road network. The role will play a critical part in influencing the design of the economic and performance regime and in holding the private sector organisation to account for delivering its obligations and commitments as set out in legislation. The position is within ORR's Highways Team but will be required to work across the organisation within a matrix management structure with our Economics, Finance and Market's Directorate. Please refer to the attached Job Description and Job Information Pack for further details. Find out what our colleagues have to say about their ORR careers at Our people Office of Rail and Road (orr.gov.uk).
Aug 25, 2026
Full time
We're looking for a Head of Engineering LTC to join our Planning and Perfromance directorate. This role can be based at any of our office locations: London, Birmingham, Bristol, Manchester, York, Glasgow but the successful candidate will be expected to travel frequently throughout London and the South East of England.At ORR we have adopted hybrid working and are currently expected to work from a workplace location for a minimum of two days per week or 40%. The Office of Rail and Road (ORR) is the independent economic and safety regulator for Britain's railways and monitor of performance on England's strategic road network. ORR is responsible for regulating the performance and efficiency of National Highways to maintain, renew, operate and improve the motorways and main 'A' roads in England. We also advise government on the appropriate level of funding and performance requirements for the future. This role includes assessing National Highways' delivery of the outcomes and commitments set out in the Road Investment Strategy, and providing independent, evidence based advice to government on performance, efficiency and value for money. This is an exciting time to join ORR, we are delivering a significant transformation programme to create a consistently agile and enabling organisation, with the right capability and a strong, inclusive culture that reflects our talented people. This will ensure we continue to operate as an independent, expert regulator, fit for the future contributing to the government's broader agenda on regulatory reform and economic growth. Further detail on our future role is set outhere. We oversee how National Highways manages and upgrades England's motorways and major A-roads, ensuring it delivers better outcomes for road users through its asset management and capital investment projects.The strategic road network (SRN) in England (the motorways and A roads) are critical connectors of growth, commerce and leisure. The SRN is managed, operated and enhanced by National Highways, a government-owned company. ORR's Highways Team ensures that the company efficiently delivers better, smoother and safer roads on behalf of road users, taxpayers and communities. The Lower Thames Crossing (LTC) is a new crossing of the Thames east of London and will alleviate pressure on the Dartford Crossing. The circa £10.6 billion project will be privately funded, built and run by a new company called LTC Co. It will also include the transfer of the existing Dartford Crossing to the private organisation. Charges for both will be set through a Regulated Asset Base ('RAB') model. We expect to take on a new and significant regulatory role for the Lower Thames Crossing and are looking to expand our Highways Team to accommodate this new role. The Head of Engineering, Lower Thames Crossing (LTC) will be responsible for ORR's role in monitoring the construction of the new Lower Thames Crossing, as well as the operation, maintenance and renewal of the road upon completion. The role will also provide support to monitoring the operation, maintenance and renewal of the existing Dartford Crossings and interface with the wider road network. The role will play a critical part in influencing the design of the economic and performance regime and in holding the private sector organisation to account for delivering its obligations and commitments as set out in legislation. The position is within ORR's Highways Team but will be required to work across the organisation within a matrix management structure with our Economics, Finance and Market's Directorate. Please refer to the attached Job Description and Job Information Pack for further details. Find out what our colleagues have to say about their ORR careers at Our people Office of Rail and Road (orr.gov.uk).
Ever had to coach a manager through a tough conversation at 9am, then present workforce trends to the board by 3pm? At Lomond, our People Experience Partner does both. The role is offered on a flexible basis, split two days at our Troy Mills office in Horsforth, Leeds and two days across our branches in Yorkshire & Scotland, reporting to the Group People Director. Lomond is one of the UK's largest & fastest growing property services groups, and growth like ours needs strong people foundations. This role is the hands-on HR presence managers turn to for everyday casework, while giving our leadership team the workforce insight they need to make good calls, from resolving ER cases to shaping how we manage change through acquisitions. What you'll be doing Be the first point of contact for managers & colleagues on people matters across your patch, resolving issues in real time Build close relationships with branch & operational managers to spot problems early Own routine ER casework, from probation & absence to disciplinary & grievance, escalating the complex cases Coach managers through difficult conversations so they can lead people matters well Support colleagues directly, resolving concerns before they escape Provide hands-on support through change activity, including restructures, TUPE & acquisition integration Flag people risk & compliance issues promptly, keeping accurate records for your patch Turn people data into workforce analytics that inform decisions at Executive & Board level We're not just looking for someone who fits our team; we want to be a good fit for you too! We're looking for individuals with qualities such as: Significant HR Business Partnering experience in a fast paced, multi-site or operationally led business A track record supporting dispersed teams across multiple brands or business units Experience partnering with senior leadership on organisational performance & people strategy Hands-on experience leading change, whether restructures, redundancy, TUPE or cultural integration Ability to turn complex people data into clear, commercial recommendations for senior stakeholders Here's what you can look forward to At Lomond Group, we believe in taking care of our people. That's why we offer some amazing perks and benefits through our engagement platform, LOMONDlife, such as: Access discounts at over 900 retailers through our smart spending app, plus a wellbeing centre with resources to help you stay active, eat well, build financial confidence & look after your mental health Free, confidential counselling through our Employee Assistance Programme Spread the cost of the latest gadgets & appliances with our Smart Tech Scheme Cut your commute's carbon footprint with our Cycle2Work Scheme Enhanced Family Friendly Leave covering maternity, paternity, adoption & IVF Competitive base pay benchmarked to market, plus commission & performance bonuses on most roles Recognition for length of service, marked with special days & celebrations A pension scheme to help you build towards retirement Funded professional qualifications to back your development & career growth Regular company socials, because we work hard & socialise even harder If your application catches our eye, you'll have a first virtual interview with our Chief People Officer & Group People Director, then a second virtual conversation with our current Senior People Experience Partners. The final stage takes place in person with the MDs of the regions you'd be working with. We're looking to fill this role by 30th August 2026, though we may close it sooner if we receive a strong response. If you need any adjustments to the recruitment or interview process, contact Jake Mead at . Lomond is committed to building a diverse, inclusive workplace where everyone can do their best work, whatever their background. Location Horsforth, West Yorkshire, LS18 5GN Lomond has over 2,600 employees, 72,000 properties under management, 200 branches and has completed 70+ acquisitions. Start strong with real experience, hands-on support and opportunities to grow from day one. Early careers Build strong foundations with hands-on learning and real opportunities to shape your future. Step into a role where you can lead with confidence, backed by training, trust and a clear path forward.
Aug 25, 2026
Full time
Ever had to coach a manager through a tough conversation at 9am, then present workforce trends to the board by 3pm? At Lomond, our People Experience Partner does both. The role is offered on a flexible basis, split two days at our Troy Mills office in Horsforth, Leeds and two days across our branches in Yorkshire & Scotland, reporting to the Group People Director. Lomond is one of the UK's largest & fastest growing property services groups, and growth like ours needs strong people foundations. This role is the hands-on HR presence managers turn to for everyday casework, while giving our leadership team the workforce insight they need to make good calls, from resolving ER cases to shaping how we manage change through acquisitions. What you'll be doing Be the first point of contact for managers & colleagues on people matters across your patch, resolving issues in real time Build close relationships with branch & operational managers to spot problems early Own routine ER casework, from probation & absence to disciplinary & grievance, escalating the complex cases Coach managers through difficult conversations so they can lead people matters well Support colleagues directly, resolving concerns before they escape Provide hands-on support through change activity, including restructures, TUPE & acquisition integration Flag people risk & compliance issues promptly, keeping accurate records for your patch Turn people data into workforce analytics that inform decisions at Executive & Board level We're not just looking for someone who fits our team; we want to be a good fit for you too! We're looking for individuals with qualities such as: Significant HR Business Partnering experience in a fast paced, multi-site or operationally led business A track record supporting dispersed teams across multiple brands or business units Experience partnering with senior leadership on organisational performance & people strategy Hands-on experience leading change, whether restructures, redundancy, TUPE or cultural integration Ability to turn complex people data into clear, commercial recommendations for senior stakeholders Here's what you can look forward to At Lomond Group, we believe in taking care of our people. That's why we offer some amazing perks and benefits through our engagement platform, LOMONDlife, such as: Access discounts at over 900 retailers through our smart spending app, plus a wellbeing centre with resources to help you stay active, eat well, build financial confidence & look after your mental health Free, confidential counselling through our Employee Assistance Programme Spread the cost of the latest gadgets & appliances with our Smart Tech Scheme Cut your commute's carbon footprint with our Cycle2Work Scheme Enhanced Family Friendly Leave covering maternity, paternity, adoption & IVF Competitive base pay benchmarked to market, plus commission & performance bonuses on most roles Recognition for length of service, marked with special days & celebrations A pension scheme to help you build towards retirement Funded professional qualifications to back your development & career growth Regular company socials, because we work hard & socialise even harder If your application catches our eye, you'll have a first virtual interview with our Chief People Officer & Group People Director, then a second virtual conversation with our current Senior People Experience Partners. The final stage takes place in person with the MDs of the regions you'd be working with. We're looking to fill this role by 30th August 2026, though we may close it sooner if we receive a strong response. If you need any adjustments to the recruitment or interview process, contact Jake Mead at . Lomond is committed to building a diverse, inclusive workplace where everyone can do their best work, whatever their background. Location Horsforth, West Yorkshire, LS18 5GN Lomond has over 2,600 employees, 72,000 properties under management, 200 branches and has completed 70+ acquisitions. Start strong with real experience, hands-on support and opportunities to grow from day one. Early careers Build strong foundations with hands-on learning and real opportunities to shape your future. Step into a role where you can lead with confidence, backed by training, trust and a clear path forward.
The HR Business Partner role, based in the City of London, involves supporting around 1,000 colleagues across the London and South East region, with regular travel to multiple sites. This permanent, full-time position offers a salary up to £60,000 per annum plus a car allowance. You will build influential relationships with senior stakeholders, navigate complex employee relations matters, and deliver people-focused solutions to drive organisational performance. Key skills required include strategic partnering, ER expertise, and the ability to implement HR initiatives across a multi-site environment. Flexibility on exact base location within the region is offered. HR Business Partner Location: Covering the London and South East region with regular travel across multiple sites. Flexibility on the base location within this region. Salary: Competitive, dependent on experience plus car allowance. Contract type: Full Time, Permanent. Working hours: 40 Hours per week. About the role: Are you an experienced HR Business Partner looking for an opportunity to make a significant impact within a dynamic, multi-site organisation£ Do you excel at building influential relationships with senior stakeholders, navigating complex employee relations matters, and delivering people-focused solutions that drive organisational performance£ We are seeking a HR Business Partner to support approximately 1,000 colleagues across London and the South East, partnering with Regional Directors and operational leaders to deliver a proactive and commercially focused people agenda. Acting as a trusted advisor, you will play a pivotal role in aligning people strategies with business objectives, enhancing employee engagement, developing leadership capability and ensuring best practice across all areas of HR. What you ll be doing: Partner with Regional Directors, senior leaders and managers to provide strategic HR support, driving organisational performance through workforce planning, people insights and effective people strategies. Lead complex employee relations matters, coaching managers on performance, absence, disciplinary and grievance issues whilst ensuring employment law compliance and best practice. Build trusted relationships across the business, influencing decision-making and supporting employee engagement, wellbeing and retention initiatives. Lead TUPE transfers and organisational change programmes, including consultations, due diligence, restructures and service provision changes. Support the attraction, development and retention of talent through coaching, succession planning and learning and development initiatives. Contribute to the delivery of the People Strategy, leading HR projects that improve the employee experience and support business objectives. Provide specialist HR expertise to operational teams, liaising with external partners including Trade Unions, Occupational Health and legal advisors where required. Line manage and develop the regional HR Advisor, fostering a high-performing, collaborative and customer-focused HR team. What we re looking for: At least 5 years experience in a senior HR advisory or business partnering role. Strong practical knowledge of TUPE legislation, consultations and post-transfer employee relations. Proven experience managing complex employee relations cases. Excellent knowledge and application of UK employment law. Experience working within a multi-site, operational environment, ideally supporting a large field-based workforce. Experience supporting organisational change, restructures and workforce planning activities. Experience managing and developing junior HR team members. Strong stakeholder management skills with the ability to influence at all levels. Full UK driving license. MCIPD qualification (or working towards). Experience working with Trade Unions. Experience within outsourced services, facilities ma
Aug 25, 2026
Full time
The HR Business Partner role, based in the City of London, involves supporting around 1,000 colleagues across the London and South East region, with regular travel to multiple sites. This permanent, full-time position offers a salary up to £60,000 per annum plus a car allowance. You will build influential relationships with senior stakeholders, navigate complex employee relations matters, and deliver people-focused solutions to drive organisational performance. Key skills required include strategic partnering, ER expertise, and the ability to implement HR initiatives across a multi-site environment. Flexibility on exact base location within the region is offered. HR Business Partner Location: Covering the London and South East region with regular travel across multiple sites. Flexibility on the base location within this region. Salary: Competitive, dependent on experience plus car allowance. Contract type: Full Time, Permanent. Working hours: 40 Hours per week. About the role: Are you an experienced HR Business Partner looking for an opportunity to make a significant impact within a dynamic, multi-site organisation£ Do you excel at building influential relationships with senior stakeholders, navigating complex employee relations matters, and delivering people-focused solutions that drive organisational performance£ We are seeking a HR Business Partner to support approximately 1,000 colleagues across London and the South East, partnering with Regional Directors and operational leaders to deliver a proactive and commercially focused people agenda. Acting as a trusted advisor, you will play a pivotal role in aligning people strategies with business objectives, enhancing employee engagement, developing leadership capability and ensuring best practice across all areas of HR. What you ll be doing: Partner with Regional Directors, senior leaders and managers to provide strategic HR support, driving organisational performance through workforce planning, people insights and effective people strategies. Lead complex employee relations matters, coaching managers on performance, absence, disciplinary and grievance issues whilst ensuring employment law compliance and best practice. Build trusted relationships across the business, influencing decision-making and supporting employee engagement, wellbeing and retention initiatives. Lead TUPE transfers and organisational change programmes, including consultations, due diligence, restructures and service provision changes. Support the attraction, development and retention of talent through coaching, succession planning and learning and development initiatives. Contribute to the delivery of the People Strategy, leading HR projects that improve the employee experience and support business objectives. Provide specialist HR expertise to operational teams, liaising with external partners including Trade Unions, Occupational Health and legal advisors where required. Line manage and develop the regional HR Advisor, fostering a high-performing, collaborative and customer-focused HR team. What we re looking for: At least 5 years experience in a senior HR advisory or business partnering role. Strong practical knowledge of TUPE legislation, consultations and post-transfer employee relations. Proven experience managing complex employee relations cases. Excellent knowledge and application of UK employment law. Experience working within a multi-site, operational environment, ideally supporting a large field-based workforce. Experience supporting organisational change, restructures and workforce planning activities. Experience managing and developing junior HR team members. Strong stakeholder management skills with the ability to influence at all levels. Full UK driving license. MCIPD qualification (or working towards). Experience working with Trade Unions. Experience within outsourced services, facilities ma
Trusts and Foundations Fundraising Manager Leatherhead Office, KT22 7SU (Hybrid considered) Full-Time Up to £42,000 depending on experience This is an exciting opportunity to shape and grow Perennial's trusts and foundations fundraising programme. About Perennial Perennial is the UK's only charity supporting everyone working in or retired from the horticultural community. Working in horticulture isn't always straightforward. Challenges such as seasonality of work, physical injury, isolation, ill-health and financial hardship can arise when least expected. As the charity for the industry, Perennial has a unique understanding of these challenges. Our free and confidential support services help horticulturists and their families navigate difficult periods in their lives through practical, financial and emotional support. Delivered through a network of caseworkers, debt advisers and wellbeing services across the UK, our work helps individuals and families build resilience and find stability during times of crisis. At the heart of our work is a commitment to helping people in horticulture thrive. By offering the right support at the right time, we strengthen wellbeing, improve financial security, support family relationships and help people remain connected to the industry they love. Alongside our support services, Perennial operates a select number of gardens and learning environments that help develop horticultural skills and careers, ensuring the long-term sustainability of the sector. For more than 185 years, we have been helping people build better lives within horticulture. Trusts & Foundations Fundraising Manager This is an exciting opportunity to shape and grow Perennial's trusts and foundations fundraising programme. Our current trust income is modest but established, with a loyal group of family trust supporters generating circa £50,000-£60,000 annually against a growing pipeline of opportunities. We have recently strengthened our Services Directorate, creating a culture where colleagues are increasingly developing new projects and approaches that have strong potential for charitable funding. We believe there is significant untapped opportunity within both our existing services and emerging projects. From advice and advocacy services to health, wellbeing, family support and employability programmes, Perennial delivers work that aligns strongly with the priorities of many charitable trusts and foundations. This role is as much about developing fundable opportunities as it is about writing applications. We are looking for someone who enjoys building as well as managing; someone capable of identifying opportunities, developing persuasive cases for support and helping colleagues transform strong and growing service delivery into compelling funding propositions. The successful candidate will have the opportunity to build a trusts and foundations programme with genuine growth potential and play a key role in unlocking significant future income for Perennial. The Role To develop and grow income from charitable trusts and foundations by identifying opportunities, building meaningful relationships and securing significant grants for both core services and project-based activity. The postholder will play a key role in strengthening Perennial's readiness for trust fundraising by helping colleagues develop projects, articulate impact, evidence need and create compelling cases for support. A central aspect of the role will be collaborating with teams across the organisation to bring our work to life for funders, helping colleagues translate their expertise, ideas and service delivery into attractive and fundable propositions. The successful candidate will maximise support from Perennial's existing trust and foundation partners whilst developing a strong pipeline of new funders capable of supporting both current services and future strategic priorities. They will also work with senior colleagues to develop compelling narratives around organisational sustainability, long-term impact and the strategic use of charitable resources. Duties and responsibilities Trusts & Foundations fundraising Develop and deliver a trusts and foundations fundraising strategy. Build and manage a pipeline of charitable trusts, foundations and institutional funders. Prepare high-quality funding applications, proposals, expressions of interest and cases for support. Research and identify new funding opportunities aligned with Perennial's strategic priorities. Manage funder stewardship, reporting and grant compliance requirements. Maintain accurate records of applications, reporting deadlines and relationships within the CRM. Monitor income performance and provide regular pipeline and forecasting reports. Collaborate with teams across the organisation to bring our work to life for funders. Support colleagues to identify, shape and develop fundable projects and services. Work closely with service leads to gather impact data, outcomes, beneficiary stories and evidence of need. Help develop funding propositions ranging from small service enhancements to larger strategic initiatives. Ensure projects are clearly costed and supported by realistic budgets and outcomes frameworks. Relationship management Develop strong relationships with new and existing funders. Create tailored stewardship plans for key supporters. Arrange visits, presentations and meetings with prospective funders. Act as a trusted internal adviser on trusts and foundations fundraising. Strategic development Work with senior colleagues to develop compelling narratives around Perennial's financial position, reserves and long-term sustainability. Identify opportunities for multi-year and transformational funding. Monitor trends in trusts and foundations funding and advise on emerging opportunities. Person Specification Proven track record of securing significant grants from trusts and foundations. Experience managing a trusts and foundations pipeline. Excellent proposal and bid-writing skills. Strong relationship management and stewardship skills. Ability to translate complex services into fundable propositions. Experience working with project budgets and impact reporting. Strong organisational and prioritisation skills. Ability to work independently and collaboratively across teams. Highly desirable Experience helping organisations build or expand a trusts fundraising programme. Experience securing five-figure and six-figure grants. Experience fundraising for welfare, health, employment, community or advice services. Understanding of balance sheet and reserves issues and how these can be addressed in grant applications. Membership of the Chartered Institute of Fundraising. Success in the first 12 Months The successful candidate will: Produce a comprehensive trusts and foundations fundraising strategy. Build a robust pipeline of prospective funders. Develop a portfolio of compelling funding propositions and cases for support. Strengthen internal project development processes. Increase the value and number of trust applications submitted.Establish strong relationships with key funders and prospects. Improve understanding of trusts fundraising across the organisation. Key Terms and Conditions Location: Leatherhead Office, KT22 7SU (Hybrid considered) Salary: Up to £42,000 per annum depending on experience Hours of work: 37.5 hours per week Pension: Perennial operates an auto-enrolment pension scheme and will match employee contributions up to the statutory amount. Details of the scheme will be available following a formal offer of employment. Holidays: 25 days per annum pro rata, plus bank holidays (with increases for long service) General: Sick Pay, Death in Service Benefit (3x salary). Perennial has a number of well-established, family-friendly policies, including 'buying' extra (unpaid) leave, time off for dependents, variations to normal working hours. Further details available on request. Company car/car benefit General Considerations: All Perennial jobs are subject to a probationary period (6 months) and a periodic review. Smoking: In the interests of health and safety, Perennial operates a non-smoking policy on its premises and expects staff not to smoke in company vehicles. Closing date: Midnight on30 September, interviews will be held on21 October
Aug 25, 2026
Full time
Trusts and Foundations Fundraising Manager Leatherhead Office, KT22 7SU (Hybrid considered) Full-Time Up to £42,000 depending on experience This is an exciting opportunity to shape and grow Perennial's trusts and foundations fundraising programme. About Perennial Perennial is the UK's only charity supporting everyone working in or retired from the horticultural community. Working in horticulture isn't always straightforward. Challenges such as seasonality of work, physical injury, isolation, ill-health and financial hardship can arise when least expected. As the charity for the industry, Perennial has a unique understanding of these challenges. Our free and confidential support services help horticulturists and their families navigate difficult periods in their lives through practical, financial and emotional support. Delivered through a network of caseworkers, debt advisers and wellbeing services across the UK, our work helps individuals and families build resilience and find stability during times of crisis. At the heart of our work is a commitment to helping people in horticulture thrive. By offering the right support at the right time, we strengthen wellbeing, improve financial security, support family relationships and help people remain connected to the industry they love. Alongside our support services, Perennial operates a select number of gardens and learning environments that help develop horticultural skills and careers, ensuring the long-term sustainability of the sector. For more than 185 years, we have been helping people build better lives within horticulture. Trusts & Foundations Fundraising Manager This is an exciting opportunity to shape and grow Perennial's trusts and foundations fundraising programme. Our current trust income is modest but established, with a loyal group of family trust supporters generating circa £50,000-£60,000 annually against a growing pipeline of opportunities. We have recently strengthened our Services Directorate, creating a culture where colleagues are increasingly developing new projects and approaches that have strong potential for charitable funding. We believe there is significant untapped opportunity within both our existing services and emerging projects. From advice and advocacy services to health, wellbeing, family support and employability programmes, Perennial delivers work that aligns strongly with the priorities of many charitable trusts and foundations. This role is as much about developing fundable opportunities as it is about writing applications. We are looking for someone who enjoys building as well as managing; someone capable of identifying opportunities, developing persuasive cases for support and helping colleagues transform strong and growing service delivery into compelling funding propositions. The successful candidate will have the opportunity to build a trusts and foundations programme with genuine growth potential and play a key role in unlocking significant future income for Perennial. The Role To develop and grow income from charitable trusts and foundations by identifying opportunities, building meaningful relationships and securing significant grants for both core services and project-based activity. The postholder will play a key role in strengthening Perennial's readiness for trust fundraising by helping colleagues develop projects, articulate impact, evidence need and create compelling cases for support. A central aspect of the role will be collaborating with teams across the organisation to bring our work to life for funders, helping colleagues translate their expertise, ideas and service delivery into attractive and fundable propositions. The successful candidate will maximise support from Perennial's existing trust and foundation partners whilst developing a strong pipeline of new funders capable of supporting both current services and future strategic priorities. They will also work with senior colleagues to develop compelling narratives around organisational sustainability, long-term impact and the strategic use of charitable resources. Duties and responsibilities Trusts & Foundations fundraising Develop and deliver a trusts and foundations fundraising strategy. Build and manage a pipeline of charitable trusts, foundations and institutional funders. Prepare high-quality funding applications, proposals, expressions of interest and cases for support. Research and identify new funding opportunities aligned with Perennial's strategic priorities. Manage funder stewardship, reporting and grant compliance requirements. Maintain accurate records of applications, reporting deadlines and relationships within the CRM. Monitor income performance and provide regular pipeline and forecasting reports. Collaborate with teams across the organisation to bring our work to life for funders. Support colleagues to identify, shape and develop fundable projects and services. Work closely with service leads to gather impact data, outcomes, beneficiary stories and evidence of need. Help develop funding propositions ranging from small service enhancements to larger strategic initiatives. Ensure projects are clearly costed and supported by realistic budgets and outcomes frameworks. Relationship management Develop strong relationships with new and existing funders. Create tailored stewardship plans for key supporters. Arrange visits, presentations and meetings with prospective funders. Act as a trusted internal adviser on trusts and foundations fundraising. Strategic development Work with senior colleagues to develop compelling narratives around Perennial's financial position, reserves and long-term sustainability. Identify opportunities for multi-year and transformational funding. Monitor trends in trusts and foundations funding and advise on emerging opportunities. Person Specification Proven track record of securing significant grants from trusts and foundations. Experience managing a trusts and foundations pipeline. Excellent proposal and bid-writing skills. Strong relationship management and stewardship skills. Ability to translate complex services into fundable propositions. Experience working with project budgets and impact reporting. Strong organisational and prioritisation skills. Ability to work independently and collaboratively across teams. Highly desirable Experience helping organisations build or expand a trusts fundraising programme. Experience securing five-figure and six-figure grants. Experience fundraising for welfare, health, employment, community or advice services. Understanding of balance sheet and reserves issues and how these can be addressed in grant applications. Membership of the Chartered Institute of Fundraising. Success in the first 12 Months The successful candidate will: Produce a comprehensive trusts and foundations fundraising strategy. Build a robust pipeline of prospective funders. Develop a portfolio of compelling funding propositions and cases for support. Strengthen internal project development processes. Increase the value and number of trust applications submitted.Establish strong relationships with key funders and prospects. Improve understanding of trusts fundraising across the organisation. Key Terms and Conditions Location: Leatherhead Office, KT22 7SU (Hybrid considered) Salary: Up to £42,000 per annum depending on experience Hours of work: 37.5 hours per week Pension: Perennial operates an auto-enrolment pension scheme and will match employee contributions up to the statutory amount. Details of the scheme will be available following a formal offer of employment. Holidays: 25 days per annum pro rata, plus bank holidays (with increases for long service) General: Sick Pay, Death in Service Benefit (3x salary). Perennial has a number of well-established, family-friendly policies, including 'buying' extra (unpaid) leave, time off for dependents, variations to normal working hours. Further details available on request. Company car/car benefit General Considerations: All Perennial jobs are subject to a probationary period (6 months) and a periodic review. Smoking: In the interests of health and safety, Perennial operates a non-smoking policy on its premises and expects staff not to smoke in company vehicles. Closing date: Midnight on30 September, interviews will be held on21 October
What if you could do the kind of work the world needs? At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you. To find out more about ourProperty and Buildingsbusiness click on the following link and discover what awaits you at WSP: Property and Buildings WSP A little more about your role You will be central to the highly collaborative Services South team; based across the Heathrow office primarily. Your role will be at the heart of our high performing team, using your skills and expertise to help us continue driving forward in terms of both technical quality and service efficiency; whilst leading the teams senior engineers in their day to day project management activities. What you'll be doing: Leadership: Leading and mentoring design team members, ensuring effective communication and coordination across multidisciplinary design teams. Driving collaboration between MEP, structural and architectural disciplines to deliver coordinated, compliant and technically robust design solutions aligned with programme, budget and quality expectations. Design Management: Developing and managing design delivery plans, including design programmes, deliverables, and review stages. Leading the setup and coordination of design scopes, managing design inputs within Task 99 structures, and ensuring appropriate allocation of time and resources across design activities and deliverables. Technical & Design Performance: Supporting the monitoring of design effort against programme and budget, working closely with project and commercial teams to track design progress, resource utilisation, and alignment with cost constraints. Contributing to monthly project reviews with a focus on design performance and risks. Business Development: Supporting tender bids from a technical and design management perspective, including development of design methodologies, programmes, and resourcing strategies. Collaborating with wider WSP teams to bring in specialist capability and support integrated design solutions across opportunities. Client Relations: Building and maintaining relationships with client technical teams, contractors, and stakeholders. Communicating design intent clearly, responding to technical queries, and aligning design outputs with client requirements to support effective and coordinated delivery. Compliance & Assurance: Supporting design governance processes, including design reviews, coordination checks, and stage gate requirements. Contributing to compliance with relevant standards, Heathrow requirements, and internal quality processes, while maintaining clear documentation of design decisions and changes. Your Team Our team is comprised of approximately 60 engineers working across the Mechanical, Electrical and Public Health specialisms Our team is split across our Brighton, Southampton, Heathrow, Basingstoke and Guildford offices giving the flexibility or work in either location on any given day. Many of our team choose to alternate the office they work in to suit personal and client needs. As part of our team, you would be working on some of our major projects predominantly at Heathrow Airport. This will be as part of a multi-disciplinary offering and so experience in building services, structural and civil engineering disciplines will be an advantage. You will be reporting to our Director that manages the various Frameworks at London Heathrow. You will be able to utilise graduate, assistant, senior and principal engineers in supporting roles around you, as well as dedicated BIM and Sustainability specialists to contribute to the successful delivery of your projects. What we will be looking for you to demonstrate Extensive experience in design management within the Building Services sector, within aviation or similarly complex, regulated environments. Experience in leading and coordinating multidisciplinary design teams, including management of design programmes, deliverables, and interfaces across MEP, structural, and architectural disciplines. Demonstrable capability in managing design processes, tools, and systems (including BIM, digital design platforms, and coordination tools), ensuring alignment with project and programme requirements. Understanding of design risk, technical assurance, and compliance, including the ability to manage design reviews, approvals, and governance processes in line with client and regulatory standards. Proven ability to lead design teams both independently and collaboratively, providing clear direction while fostering a coordinated, high-performing environment. Experience in managing technically complex Building Services designs within property and buildings, ensuring integration with wider project constraints such as operational environments and phased delivery. Able to represent WSP in technical discussions with clients, contractors, and stakeholders, while translating client requirements into practical, coordinated engineering design solutions. Recent, demonstrable experience in delivering coordinated Building Services design across multiple stages of project delivery, including managing change, resolving technical challenges, and supporting successful project outcomes. Key responsibilities Lead the planning, management, and coordination of Building Services design with other disciplines, across all project stages within Heathrow programmes Ensure that design deliverables are technically sound, fully coordinated, and aligned with project requirements and constraints Act as the central point of integration between MEP disciplines, architectural, structural, and specialist systems Drive a "right-first-time" approach, reducing rework and improving overall design efficiency Design Programme & Deliverables Develop and manage detailed design programmes aligned with overall project milestones and delivery strategy Ensure design outputs are delivered in a timely manner, supporting procurement, construction, and commissioning activities Monitor progress against design deliverables and take early action where slippage or risk is identified Maintain clarity on design scope and deliverables, particularly where changes or additional requirements emerge Technical Assurance & Compliance Lead design reviews and assurance processes, ensuring alignment with Heathrow standards, regulatory requirements, and industry best practice Provide oversight of technical compliance, including safety, performance, and sustainability requirements Ensure that design decisions are justified, recorded, and traceable through appropriate documentation Support the resolution of technical challenges through structured problem-solving and expert input Stakeholder Engagement Interface with client technical authorities, contractors, and supply chain partners to communicate design intent and resolve issues Lead technical workshops and coordination meetings, ensuring productive outcomes and clear actions Translate complex technical information into clear, concise updates for non-technical stakeholders where required Change & Risk Management Manage design change processes, ensuring impacts on cost, programme, and risk are understood and communicated Identify design-related risks early and coordinate mitigation strategies across disciplines Maintain visibility of key technical risks and ensure alignment with project risk management processes Team Leadership & Capability Provide leadership and mentoring to design engineers and coordinators Promote collaboration across disciplines, encouraging integrated design solutions Support development of technical capability and knowledge sharing within the team Imagine a better future for you and a better future for us all. Work on landmark projects around the world and embrace opportunities to make an even bigger impact in the communities you care about. What if you could do the best work of your life and create a legacy for yourself? Imagine a better future for you and a better future for us all. Join our close-knit community of talented individuals who share your passion for making a positive impact. Our global team includes more than 69,000 employees, working together to make a difference in communities both close to home and around the world.
Aug 25, 2026
Full time
What if you could do the kind of work the world needs? At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you. To find out more about ourProperty and Buildingsbusiness click on the following link and discover what awaits you at WSP: Property and Buildings WSP A little more about your role You will be central to the highly collaborative Services South team; based across the Heathrow office primarily. Your role will be at the heart of our high performing team, using your skills and expertise to help us continue driving forward in terms of both technical quality and service efficiency; whilst leading the teams senior engineers in their day to day project management activities. What you'll be doing: Leadership: Leading and mentoring design team members, ensuring effective communication and coordination across multidisciplinary design teams. Driving collaboration between MEP, structural and architectural disciplines to deliver coordinated, compliant and technically robust design solutions aligned with programme, budget and quality expectations. Design Management: Developing and managing design delivery plans, including design programmes, deliverables, and review stages. Leading the setup and coordination of design scopes, managing design inputs within Task 99 structures, and ensuring appropriate allocation of time and resources across design activities and deliverables. Technical & Design Performance: Supporting the monitoring of design effort against programme and budget, working closely with project and commercial teams to track design progress, resource utilisation, and alignment with cost constraints. Contributing to monthly project reviews with a focus on design performance and risks. Business Development: Supporting tender bids from a technical and design management perspective, including development of design methodologies, programmes, and resourcing strategies. Collaborating with wider WSP teams to bring in specialist capability and support integrated design solutions across opportunities. Client Relations: Building and maintaining relationships with client technical teams, contractors, and stakeholders. Communicating design intent clearly, responding to technical queries, and aligning design outputs with client requirements to support effective and coordinated delivery. Compliance & Assurance: Supporting design governance processes, including design reviews, coordination checks, and stage gate requirements. Contributing to compliance with relevant standards, Heathrow requirements, and internal quality processes, while maintaining clear documentation of design decisions and changes. Your Team Our team is comprised of approximately 60 engineers working across the Mechanical, Electrical and Public Health specialisms Our team is split across our Brighton, Southampton, Heathrow, Basingstoke and Guildford offices giving the flexibility or work in either location on any given day. Many of our team choose to alternate the office they work in to suit personal and client needs. As part of our team, you would be working on some of our major projects predominantly at Heathrow Airport. This will be as part of a multi-disciplinary offering and so experience in building services, structural and civil engineering disciplines will be an advantage. You will be reporting to our Director that manages the various Frameworks at London Heathrow. You will be able to utilise graduate, assistant, senior and principal engineers in supporting roles around you, as well as dedicated BIM and Sustainability specialists to contribute to the successful delivery of your projects. What we will be looking for you to demonstrate Extensive experience in design management within the Building Services sector, within aviation or similarly complex, regulated environments. Experience in leading and coordinating multidisciplinary design teams, including management of design programmes, deliverables, and interfaces across MEP, structural, and architectural disciplines. Demonstrable capability in managing design processes, tools, and systems (including BIM, digital design platforms, and coordination tools), ensuring alignment with project and programme requirements. Understanding of design risk, technical assurance, and compliance, including the ability to manage design reviews, approvals, and governance processes in line with client and regulatory standards. Proven ability to lead design teams both independently and collaboratively, providing clear direction while fostering a coordinated, high-performing environment. Experience in managing technically complex Building Services designs within property and buildings, ensuring integration with wider project constraints such as operational environments and phased delivery. Able to represent WSP in technical discussions with clients, contractors, and stakeholders, while translating client requirements into practical, coordinated engineering design solutions. Recent, demonstrable experience in delivering coordinated Building Services design across multiple stages of project delivery, including managing change, resolving technical challenges, and supporting successful project outcomes. Key responsibilities Lead the planning, management, and coordination of Building Services design with other disciplines, across all project stages within Heathrow programmes Ensure that design deliverables are technically sound, fully coordinated, and aligned with project requirements and constraints Act as the central point of integration between MEP disciplines, architectural, structural, and specialist systems Drive a "right-first-time" approach, reducing rework and improving overall design efficiency Design Programme & Deliverables Develop and manage detailed design programmes aligned with overall project milestones and delivery strategy Ensure design outputs are delivered in a timely manner, supporting procurement, construction, and commissioning activities Monitor progress against design deliverables and take early action where slippage or risk is identified Maintain clarity on design scope and deliverables, particularly where changes or additional requirements emerge Technical Assurance & Compliance Lead design reviews and assurance processes, ensuring alignment with Heathrow standards, regulatory requirements, and industry best practice Provide oversight of technical compliance, including safety, performance, and sustainability requirements Ensure that design decisions are justified, recorded, and traceable through appropriate documentation Support the resolution of technical challenges through structured problem-solving and expert input Stakeholder Engagement Interface with client technical authorities, contractors, and supply chain partners to communicate design intent and resolve issues Lead technical workshops and coordination meetings, ensuring productive outcomes and clear actions Translate complex technical information into clear, concise updates for non-technical stakeholders where required Change & Risk Management Manage design change processes, ensuring impacts on cost, programme, and risk are understood and communicated Identify design-related risks early and coordinate mitigation strategies across disciplines Maintain visibility of key technical risks and ensure alignment with project risk management processes Team Leadership & Capability Provide leadership and mentoring to design engineers and coordinators Promote collaboration across disciplines, encouraging integrated design solutions Support development of technical capability and knowledge sharing within the team Imagine a better future for you and a better future for us all. Work on landmark projects around the world and embrace opportunities to make an even bigger impact in the communities you care about. What if you could do the best work of your life and create a legacy for yourself? Imagine a better future for you and a better future for us all. Join our close-knit community of talented individuals who share your passion for making a positive impact. Our global team includes more than 69,000 employees, working together to make a difference in communities both close to home and around the world.
Reference 184039 Customer Experience Manager Holliday Street, Birmingham £50000.00 per annum plus car allowance 37.5 hours per week Closing Date: Thursday 3 September 2026 Interview Date: Tuesday 8 September 2026 (in person, Birmingham) About the role Lead the customer experience agenda in an organisation that changes lives. At Trident Group, we do much more than provide homes. We support thousands of people across housing, support and care services, helping customers live independently and thrive within their communities. We're on an exciting improvement journey. Following significant investment in our housing services, customer engagement approach and operational transformation, we're looking for an ambitious and experienced Customer Experience Manager to help shape the future of our services and ensure every customer voice influences how we deliver, improve and grow. This is a newly enhanced role with real strategic influence and visibility across the organisation. Reporting directly to the Assistant Director of Housing, you will lead our customer engagement, complaints, customer insight and Tenant Satisfaction Measures (TSM) functions while championing organisational learning and continuous improvement. Most importantly, you will play a critical role in helping us achieve our ambition of strengthening our customer experience framework and supporting our journey towards a strong C1 regulatory position. Why this role matters The social housing sector is changing. Customer expectations are increasing, regulatory scrutiny is stronger than ever, and landlords must demonstrate that residents genuinely influence decision making. At Trident, we see this as an opportunity. We are seeking someone who can help us move beyond compliance and create a culture where: Customer feedback drives service improvement. Complaints become catalysts for learning and change. Residents influence decisions that affect their homes and communities. Data and insight are translated into measurable actions. Regulatory assurance is embedded in everyday practice. Every colleague understands their role in delivering an outstanding customer experience. This is not simply a management role. It is an opportunity to shape organisational culture, influence senior leaders and leave a lasting legacy across our services. What you'll be doing Lead our Customer Engagement, Complaints and Insight functions. Drive the delivery of our resident engagement strategy. Champion the customer voice across all areas of the organisation. Lead the collection, analysis and reporting of Tenant Satisfaction Measures (TSMs). Strengthen our approach to complaints learning and continuous improvement. Facilitate the Operational Learning Forum and ensure learning translates into action. Provide assurance and reporting to senior leadership, committees and board members. Drive compliance with Consumer Standards and the Housing Ombudsman's Complaint Handling Code. Build strong partnerships with operational teams to ensure customers remain at the heart of service delivery. Who we're looking for? We're looking for an inspirational leader who combines regulatory knowledge with a genuine passion for customer service. You'll bring: Significant experience within social housing, customer experience, complaints, engagement or community services. Strong knowledge of Consumer Standards, TSMs and the Housing Ombudsman Complaint Handling Code. Experience turning customer insight and performance data into meaningful service improvements. A track record of leading high-performing customer-focused teams. Excellent communication and influencing skills. Experience presenting assurance, performance and improvement information to senior leaders and governance groups. The ability to challenge constructively, inspire others and drive positive change. Why join us? Our purpose is putting people and communities at the heart of our services and the safe homes we provide. To deliver against our purpose we will be: Trustworthy Collaborative Accountable People Focused Caring in all we do The benefits 34 days annual leave, plus the option to purchase up to 5 additional days A day off for your birthday 4 days off when you move home Life assurance (3 x salary) Employee Assistance programme & wellbeing programme Who we are? Trident Group has over 60 years' experience of delivering homes, services and innovationfor up to8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than600 staff, works with volunteers and provides training places and apprenticeships for many more. We celebrate Equality, Diversity, and Inclusion and as a trauma informed organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope. As a Disability Confident Committed Employer, we have committed to: ensure our recruitment process is inclusive and accessible communicating and promoting vacancies offering an interview to disabled people anticipating and providing reasonable adjustments as required supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work at least one activity that will make a difference for disabled people All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK. As an organisation we do not offer visa sponsorships. Only applicants with existing right to work in the UK will be consdidered. Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS). We reserve the right to close this vacancy early should sufficient applications be received. At Trident Group, we only consider agency introductions where a signed agreement is in place, and where the agency has been specifically contacted by a member of our People & Culture Team. We do not accept responsibility for any fees related to unsolicited or speculative CV submissions made directly to our employees or outside of the above.
Aug 25, 2026
Full time
Reference 184039 Customer Experience Manager Holliday Street, Birmingham £50000.00 per annum plus car allowance 37.5 hours per week Closing Date: Thursday 3 September 2026 Interview Date: Tuesday 8 September 2026 (in person, Birmingham) About the role Lead the customer experience agenda in an organisation that changes lives. At Trident Group, we do much more than provide homes. We support thousands of people across housing, support and care services, helping customers live independently and thrive within their communities. We're on an exciting improvement journey. Following significant investment in our housing services, customer engagement approach and operational transformation, we're looking for an ambitious and experienced Customer Experience Manager to help shape the future of our services and ensure every customer voice influences how we deliver, improve and grow. This is a newly enhanced role with real strategic influence and visibility across the organisation. Reporting directly to the Assistant Director of Housing, you will lead our customer engagement, complaints, customer insight and Tenant Satisfaction Measures (TSM) functions while championing organisational learning and continuous improvement. Most importantly, you will play a critical role in helping us achieve our ambition of strengthening our customer experience framework and supporting our journey towards a strong C1 regulatory position. Why this role matters The social housing sector is changing. Customer expectations are increasing, regulatory scrutiny is stronger than ever, and landlords must demonstrate that residents genuinely influence decision making. At Trident, we see this as an opportunity. We are seeking someone who can help us move beyond compliance and create a culture where: Customer feedback drives service improvement. Complaints become catalysts for learning and change. Residents influence decisions that affect their homes and communities. Data and insight are translated into measurable actions. Regulatory assurance is embedded in everyday practice. Every colleague understands their role in delivering an outstanding customer experience. This is not simply a management role. It is an opportunity to shape organisational culture, influence senior leaders and leave a lasting legacy across our services. What you'll be doing Lead our Customer Engagement, Complaints and Insight functions. Drive the delivery of our resident engagement strategy. Champion the customer voice across all areas of the organisation. Lead the collection, analysis and reporting of Tenant Satisfaction Measures (TSMs). Strengthen our approach to complaints learning and continuous improvement. Facilitate the Operational Learning Forum and ensure learning translates into action. Provide assurance and reporting to senior leadership, committees and board members. Drive compliance with Consumer Standards and the Housing Ombudsman's Complaint Handling Code. Build strong partnerships with operational teams to ensure customers remain at the heart of service delivery. Who we're looking for? We're looking for an inspirational leader who combines regulatory knowledge with a genuine passion for customer service. You'll bring: Significant experience within social housing, customer experience, complaints, engagement or community services. Strong knowledge of Consumer Standards, TSMs and the Housing Ombudsman Complaint Handling Code. Experience turning customer insight and performance data into meaningful service improvements. A track record of leading high-performing customer-focused teams. Excellent communication and influencing skills. Experience presenting assurance, performance and improvement information to senior leaders and governance groups. The ability to challenge constructively, inspire others and drive positive change. Why join us? Our purpose is putting people and communities at the heart of our services and the safe homes we provide. To deliver against our purpose we will be: Trustworthy Collaborative Accountable People Focused Caring in all we do The benefits 34 days annual leave, plus the option to purchase up to 5 additional days A day off for your birthday 4 days off when you move home Life assurance (3 x salary) Employee Assistance programme & wellbeing programme Who we are? Trident Group has over 60 years' experience of delivering homes, services and innovationfor up to8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than600 staff, works with volunteers and provides training places and apprenticeships for many more. We celebrate Equality, Diversity, and Inclusion and as a trauma informed organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope. As a Disability Confident Committed Employer, we have committed to: ensure our recruitment process is inclusive and accessible communicating and promoting vacancies offering an interview to disabled people anticipating and providing reasonable adjustments as required supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work at least one activity that will make a difference for disabled people All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK. As an organisation we do not offer visa sponsorships. Only applicants with existing right to work in the UK will be consdidered. Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS). We reserve the right to close this vacancy early should sufficient applications be received. At Trident Group, we only consider agency introductions where a signed agreement is in place, and where the agency has been specifically contacted by a member of our People & Culture Team. We do not accept responsibility for any fees related to unsolicited or speculative CV submissions made directly to our employees or outside of the above.
Nottingham University Hospitals NHS Trust
Nottingham, Nottinghamshire
Nottingham University Hospitals (NUH) is the biggest employer in Nottingham with over 19,000 staff Deputy Director of Midwifery - Quality Risk & Safety Band 8d Main area Midwifery Grade Band 8d Contract Permanent Hours Full time - 37.5 hours per week Job ref 259 Site Nottingham University Hospitals NHS Trust Town Nottingham Salary £94,356 - £108,814 per annum Salary period Yearly Closing 31/08/:59 Interview date 21/09/2026 Job overview Working in partnership with the Maternity/ perinatal Directorate, Family Health Care Group and Corporate Leadership team, the Deputy Director of Midwifery will lead the delivery of efficient, effective and high quality processes and systems to provide assurance and ensure compliance with regulatory and NHS obligations, ensuring through maternity leadership and corporate functions, and in liaison with other key professionals that activities and work plans within care groups and the overall Trust are aligned to meet these requirements. Have operational accountability for the Maternity Governance Team. They will be expected to develop innovative practice in relation to the provision of maternity and other services to women and their families. Ensure that the maternity quality governance activities reflect national and local strategic frameworks and initiatives in relation to regulatory compliance, working closely with the corporate and care group teams. The Deputy Director of Midwifery will have the ability to operate independently and decisively to ensure effective operational running and strategic development within the maternity governance team in conjunction with the Director of Midwifery and Medical leadership. The post holder will play a significant role in developing and implementing the Trusts Nursing and Midwifery Strategy. This will be in accordance with patient needs, national and local priorities and professional codes of practice. Main duties of the job Working within the overall objectives, lead, develop, implement & monitor strategic plans in relation to compliance with regulatory & NHS obligations & ensure that they reflect national and local priorities. Ensure processes & systems are in place across the organisation to maintain the CQC registration, aligned to maternity services. Ensure appropriate CQC compliance monitoring programmes & processes are in place across maternity to be able to evidence ongoing compliance with standards & ensure awareness and readiness for external inspection. Have responsibility for the day-to-day operational running of the Maternity Governance Team. Support and deputise for the Director of Midwifery as professional lead relating to the conduct of midwives and ensure that the Director of Midwifery & Chief Nurse are kept informed with regard to misconduct issues. Recognise cases outside own area of authority and /or with wider public concern and seek advice accordingly. Lead the governance Senior Midwifery team acting as line manager in ensuring that all maternity staff have clear goals and objectives, regular appraisals & feedback on performance as well as personal development plans. Lead on regular establishment and activity reviews per clinical area and advise on staffing issues, taking action where necessary to resolve under the direction and support of the Director of Midwipery. Participate in the Silver on-call rota for the Trust or maternity on call rota. Working for our organisation With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation. Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career! We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH. Detailed job description and main responsibilities For full detailed job description and main responsibilities, please refer to the Job Description & Person Specification. Proposed Interview Date - week commencing 21.09.26 We are the largest employer in Nottinghamshire and one of the biggest and busiest NHS Trusts in the country, serving more than 2.5m residents of Nottingham, Nottinghamshire and its surrounding communities and a further four million people across the East Midlands and beyond. Our Trust spans over three sites including Queen's Medical Centre (QMC), Nottingham City Hospital and Ropewalk House. We are home to the East Midlands Major Trauma Centre, the Nottingham Children's Hospital and in partnership with the University of Nottingham we host a Biomedical Research Centre carrying out vital research into hearing, digestive diseases, respiratory, musculoskeletal disease, mental health and imaging. As a teaching hospital, we are instrumental in the education and training of doctors, nurses and other healthcare professionals. We are proud of our strong relationships with universities across the East Midlands, including the University of Nottingham, Nottingham Trent University and Loughborough University. Recent years have been challenging. Alongside our continued recovery from Covid, our maternity services are subject to an independent review, and we must do more to improve our culture. We have seen improvements in many areas already and continue to be more focused than ever on making sustained improvements across our services. Person specification Training & Qualifications Relevant Master's Degree or equivalent experience and evidence of continuing professional development Current NMC Registered Midwife Extensive knowledge of maternity governance , acquired through postgraduate diploma or equivalent experience or training Experience Significant experience of leading governance, or components of governance, within a large and complex organisation. Demonstrates an extensive knowledge and senior level experience of NHS regulation and compliance agenda: 1. Political context 2. Role of Care Quality Commission and NHSE 3. Relevant healthcare legislation with UK and EU 4. Governance and assurance frameworks 5. Maternity specific legislation and regulations Communication and Relationship Skills Provide and receive highly complex, sensitive and contentious information, negotiate with senior staff and external stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups Strong interpersonal skills including the ability to persuade and influence others and deliver presentations in a variety of settings Analytical and Judgement Skills Ability to analyse complex facts and situations and develop a range of options Strategic thinking - ability to anticipate and resolve problems before they arise Planning and Organisation Skills Plans and organises a broad range of complex activities, formulating and adjusting plans to reflect changing circumstances Works with senior staff and other external stakeholders to develop performance improvement plans _ Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at the NUH we will endeavour to turn your job into a career! We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH. Applicants are kindly requested to refrain from using AI at any stage during the recruitment process. Salary: The quoted salary will be on a pro rata basis for part time workers. Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted. At Risk of redundancy: NHS employees within the East Midlands who are 'at risk' of redundancy will be given a preferential interview where they meet the essential criteria of the person specification. ID and Right to work checks : NUH authenticate ID and right to work documentation including passports and driving licences through a system called Trust ID. NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment. The system will run a check against the key security features within your documentation. The system will provide us with an outcome of your check which will be stored securely on your personal file along with all other pre-employment check documentation. Consent: Transfer of information: If I have previous NHS service - I consent to the transfer of my Electronic Staff Record (ESR) data between this and other NHS Trusts. I also consent to the Occupational Health Department confidentially accessing my occupational health records from my current or previous employer in order to check the status of my vaccinations, immunisations s and screening tests as relevant to the post . click apply for full job details
Aug 25, 2026
Full time
Nottingham University Hospitals (NUH) is the biggest employer in Nottingham with over 19,000 staff Deputy Director of Midwifery - Quality Risk & Safety Band 8d Main area Midwifery Grade Band 8d Contract Permanent Hours Full time - 37.5 hours per week Job ref 259 Site Nottingham University Hospitals NHS Trust Town Nottingham Salary £94,356 - £108,814 per annum Salary period Yearly Closing 31/08/:59 Interview date 21/09/2026 Job overview Working in partnership with the Maternity/ perinatal Directorate, Family Health Care Group and Corporate Leadership team, the Deputy Director of Midwifery will lead the delivery of efficient, effective and high quality processes and systems to provide assurance and ensure compliance with regulatory and NHS obligations, ensuring through maternity leadership and corporate functions, and in liaison with other key professionals that activities and work plans within care groups and the overall Trust are aligned to meet these requirements. Have operational accountability for the Maternity Governance Team. They will be expected to develop innovative practice in relation to the provision of maternity and other services to women and their families. Ensure that the maternity quality governance activities reflect national and local strategic frameworks and initiatives in relation to regulatory compliance, working closely with the corporate and care group teams. The Deputy Director of Midwifery will have the ability to operate independently and decisively to ensure effective operational running and strategic development within the maternity governance team in conjunction with the Director of Midwifery and Medical leadership. The post holder will play a significant role in developing and implementing the Trusts Nursing and Midwifery Strategy. This will be in accordance with patient needs, national and local priorities and professional codes of practice. Main duties of the job Working within the overall objectives, lead, develop, implement & monitor strategic plans in relation to compliance with regulatory & NHS obligations & ensure that they reflect national and local priorities. Ensure processes & systems are in place across the organisation to maintain the CQC registration, aligned to maternity services. Ensure appropriate CQC compliance monitoring programmes & processes are in place across maternity to be able to evidence ongoing compliance with standards & ensure awareness and readiness for external inspection. Have responsibility for the day-to-day operational running of the Maternity Governance Team. Support and deputise for the Director of Midwifery as professional lead relating to the conduct of midwives and ensure that the Director of Midwifery & Chief Nurse are kept informed with regard to misconduct issues. Recognise cases outside own area of authority and /or with wider public concern and seek advice accordingly. Lead the governance Senior Midwifery team acting as line manager in ensuring that all maternity staff have clear goals and objectives, regular appraisals & feedback on performance as well as personal development plans. Lead on regular establishment and activity reviews per clinical area and advise on staffing issues, taking action where necessary to resolve under the direction and support of the Director of Midwipery. Participate in the Silver on-call rota for the Trust or maternity on call rota. Working for our organisation With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation. Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career! We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH. Detailed job description and main responsibilities For full detailed job description and main responsibilities, please refer to the Job Description & Person Specification. Proposed Interview Date - week commencing 21.09.26 We are the largest employer in Nottinghamshire and one of the biggest and busiest NHS Trusts in the country, serving more than 2.5m residents of Nottingham, Nottinghamshire and its surrounding communities and a further four million people across the East Midlands and beyond. Our Trust spans over three sites including Queen's Medical Centre (QMC), Nottingham City Hospital and Ropewalk House. We are home to the East Midlands Major Trauma Centre, the Nottingham Children's Hospital and in partnership with the University of Nottingham we host a Biomedical Research Centre carrying out vital research into hearing, digestive diseases, respiratory, musculoskeletal disease, mental health and imaging. As a teaching hospital, we are instrumental in the education and training of doctors, nurses and other healthcare professionals. We are proud of our strong relationships with universities across the East Midlands, including the University of Nottingham, Nottingham Trent University and Loughborough University. Recent years have been challenging. Alongside our continued recovery from Covid, our maternity services are subject to an independent review, and we must do more to improve our culture. We have seen improvements in many areas already and continue to be more focused than ever on making sustained improvements across our services. Person specification Training & Qualifications Relevant Master's Degree or equivalent experience and evidence of continuing professional development Current NMC Registered Midwife Extensive knowledge of maternity governance , acquired through postgraduate diploma or equivalent experience or training Experience Significant experience of leading governance, or components of governance, within a large and complex organisation. Demonstrates an extensive knowledge and senior level experience of NHS regulation and compliance agenda: 1. Political context 2. Role of Care Quality Commission and NHSE 3. Relevant healthcare legislation with UK and EU 4. Governance and assurance frameworks 5. Maternity specific legislation and regulations Communication and Relationship Skills Provide and receive highly complex, sensitive and contentious information, negotiate with senior staff and external stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups Strong interpersonal skills including the ability to persuade and influence others and deliver presentations in a variety of settings Analytical and Judgement Skills Ability to analyse complex facts and situations and develop a range of options Strategic thinking - ability to anticipate and resolve problems before they arise Planning and Organisation Skills Plans and organises a broad range of complex activities, formulating and adjusting plans to reflect changing circumstances Works with senior staff and other external stakeholders to develop performance improvement plans _ Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at the NUH we will endeavour to turn your job into a career! We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH. Applicants are kindly requested to refrain from using AI at any stage during the recruitment process. Salary: The quoted salary will be on a pro rata basis for part time workers. Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted. At Risk of redundancy: NHS employees within the East Midlands who are 'at risk' of redundancy will be given a preferential interview where they meet the essential criteria of the person specification. ID and Right to work checks : NUH authenticate ID and right to work documentation including passports and driving licences through a system called Trust ID. NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment. The system will run a check against the key security features within your documentation. The system will provide us with an outcome of your check which will be stored securely on your personal file along with all other pre-employment check documentation. Consent: Transfer of information: If I have previous NHS service - I consent to the transfer of my Electronic Staff Record (ESR) data between this and other NHS Trusts. I also consent to the Occupational Health Department confidentially accessing my occupational health records from my current or previous employer in order to check the status of my vaccinations, immunisations s and screening tests as relevant to the post . click apply for full job details
Are you an experienced healthcare researcher with a passion for a range of therapy areas? Do you enjoy turning complex data into strategic client recommendations while leading and developing high-performing teams? We are looking for an experienced Associate Director to shape the future of healthcare insights with some of the world's leading pharmaceutical organisations. About the Role Our Custom Healthcare team is experiencing strong growth, and we are looking for an experienced Associate Director to join our team. This is an exciting opportunity to work across a diverse portfolio of pharmaceutical clients, therapeutic areas and cancer indications, delivering high-impact research that informs critical business and patient-centred decisions. As an Associate Director, you will lead the design and delivery of complex ad hoc and continuous research programmes, partnering closely with clients to understand their challenges and uncover meaningful insights. You will play a key role in building trusted client relationships, developing new business opportunities, and contributing to the continued growth of the team. Alongside managing large-scale multi-country studies, you will coach and develop junior researchers, champion innovation in research approaches, and help ensure Ipsos remains at the forefront of healthcare insight and consulting. About You Significant experience in quantitative and or qualitative healthcare primary market research Strong expertise in research design, questionnaire development, sampling and data analysis. Proven experience leading complex multi-country research programmes. Ability to build client relationships easily to retain and grow accounts within Healthcare Ability to translate data into clear, actionable and commercially relevant insights. Strong client relationship management and stakeholder engagement skills. Experience managing project budgets and ensuring profitable delivery. Previous experience coaching, mentoring and developing team members. Proficiency in AI use and adoption to enhance day-to-day research activities and efficiencies. Experience working across multiple indications and treatment landscapes. Knowledge of both ad hoc and continuous research programmes. Experience contributing to successful business development proposals and pitches. Familiarity with statistical and analytical tools such as SPSS, R or similar platforms. Experience using emerging technologies and AI-enabled research solutions to drive innovation. Behaviours Client First: Builds trusted partnerships and delivers exceptional client experiences. Curious: Continuously seeks new perspectives, learning opportunities and innovative solutions. Inclusive: Collaborates effectively and values diverse viewpoints. Entrepreneurial: Identifies opportunities for growth and drives commercial success. Accountable: Takes ownership for delivering high-quality outcomes. Courageous: Challenges thinking constructively and embraces change with confidence. A passion and curiosity for healthcare You are commercially minded and able to identify and drive opportunities for revenue generation You have a proactive and solutions-oriented approach. Analytic thinking Resilience, flexibility and agility Leadership and social influence Motivation and self-awareness Empathy and active listening Curiosity and lifelong learning Talent management Service orientation and customer service We offer a comprehensive benefits package designed to support you as an individual. Our standard benefits include 25 days annual leave, pension contribution, income protection and life assurance. In addition, there are a range health & wellbeing, financial benefits and professional development opportunities. We have a hybrid approach to work and ask people to be in the office or with clients for 3 days per week.We appreciate you may have commitments outside of work and will consider flexible working applications - please highlight what you are looking for when you make your application. We are committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. We recognise that this is important for our business success - a more diverse workforce will enable us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients. We are proud to be a member of the Disability Confident scheme, certified as a Level 2 Disability Confident Employer. We provide an inclusive and accessible recruitment process. Your application will be reviewed by someone from our Talent Team who will be in touch either way to let you know the outcome. About the Team The Healthcare Service Line works with Pharmaceutical, bio-tech, medical device manufacturers and technology companies throughout the project lifecycle from early stage strategy, to launch of a new product, to product optimization.In addition to custom research, the healthcare Service Line also works on therapeutic centers of expertise in Oncology, Autoimmune, Virology and more. About Us Ipsos is one of the world's largest research companies and currently the only one primarily managed by researchers, ranking as a full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we are proud of our continuous efforts in making Ipsos the best place to work! Job Info Job Identification 8458 Job Category Research Posting Date 07/24/2026, 08:46 AM Locations London, England, United Kingdom (Hybrid)
Aug 25, 2026
Full time
Are you an experienced healthcare researcher with a passion for a range of therapy areas? Do you enjoy turning complex data into strategic client recommendations while leading and developing high-performing teams? We are looking for an experienced Associate Director to shape the future of healthcare insights with some of the world's leading pharmaceutical organisations. About the Role Our Custom Healthcare team is experiencing strong growth, and we are looking for an experienced Associate Director to join our team. This is an exciting opportunity to work across a diverse portfolio of pharmaceutical clients, therapeutic areas and cancer indications, delivering high-impact research that informs critical business and patient-centred decisions. As an Associate Director, you will lead the design and delivery of complex ad hoc and continuous research programmes, partnering closely with clients to understand their challenges and uncover meaningful insights. You will play a key role in building trusted client relationships, developing new business opportunities, and contributing to the continued growth of the team. Alongside managing large-scale multi-country studies, you will coach and develop junior researchers, champion innovation in research approaches, and help ensure Ipsos remains at the forefront of healthcare insight and consulting. About You Significant experience in quantitative and or qualitative healthcare primary market research Strong expertise in research design, questionnaire development, sampling and data analysis. Proven experience leading complex multi-country research programmes. Ability to build client relationships easily to retain and grow accounts within Healthcare Ability to translate data into clear, actionable and commercially relevant insights. Strong client relationship management and stakeholder engagement skills. Experience managing project budgets and ensuring profitable delivery. Previous experience coaching, mentoring and developing team members. Proficiency in AI use and adoption to enhance day-to-day research activities and efficiencies. Experience working across multiple indications and treatment landscapes. Knowledge of both ad hoc and continuous research programmes. Experience contributing to successful business development proposals and pitches. Familiarity with statistical and analytical tools such as SPSS, R or similar platforms. Experience using emerging technologies and AI-enabled research solutions to drive innovation. Behaviours Client First: Builds trusted partnerships and delivers exceptional client experiences. Curious: Continuously seeks new perspectives, learning opportunities and innovative solutions. Inclusive: Collaborates effectively and values diverse viewpoints. Entrepreneurial: Identifies opportunities for growth and drives commercial success. Accountable: Takes ownership for delivering high-quality outcomes. Courageous: Challenges thinking constructively and embraces change with confidence. A passion and curiosity for healthcare You are commercially minded and able to identify and drive opportunities for revenue generation You have a proactive and solutions-oriented approach. Analytic thinking Resilience, flexibility and agility Leadership and social influence Motivation and self-awareness Empathy and active listening Curiosity and lifelong learning Talent management Service orientation and customer service We offer a comprehensive benefits package designed to support you as an individual. Our standard benefits include 25 days annual leave, pension contribution, income protection and life assurance. In addition, there are a range health & wellbeing, financial benefits and professional development opportunities. We have a hybrid approach to work and ask people to be in the office or with clients for 3 days per week.We appreciate you may have commitments outside of work and will consider flexible working applications - please highlight what you are looking for when you make your application. We are committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. We recognise that this is important for our business success - a more diverse workforce will enable us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients. We are proud to be a member of the Disability Confident scheme, certified as a Level 2 Disability Confident Employer. We provide an inclusive and accessible recruitment process. Your application will be reviewed by someone from our Talent Team who will be in touch either way to let you know the outcome. About the Team The Healthcare Service Line works with Pharmaceutical, bio-tech, medical device manufacturers and technology companies throughout the project lifecycle from early stage strategy, to launch of a new product, to product optimization.In addition to custom research, the healthcare Service Line also works on therapeutic centers of expertise in Oncology, Autoimmune, Virology and more. About Us Ipsos is one of the world's largest research companies and currently the only one primarily managed by researchers, ranking as a full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we are proud of our continuous efforts in making Ipsos the best place to work! Job Info Job Identification 8458 Job Category Research Posting Date 07/24/2026, 08:46 AM Locations London, England, United Kingdom (Hybrid)
