Bolton We have an opportunity working on behalf of UK Facilities Management, the Operational Technology (OT) Risk Manager will act as the deployed local security leader and expert in all elements of security for General Infrastructure Management Systems (GIMS) policy. Salary: Circa£60,000 depending on experience Dynamic (hybrid) working: 3-4 days per week on-site due to workload classification and frequent travel to all sites across the UK Security Clearance: British Citizen or a Dual UK national with British citizenship/Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team. What we can offer you: Company Bonus: Bonus of up to 21% of base salary Pension: maximum total (employer and employee) contribution of up to 14% Flexible working: We welcome applicants who are looking for flexible working arrangements Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments Facilities: Fantastic site facilities including subsidised meals, free car parking and much more Healthcare Cash Plan: The Healthcare Cash Plan benefit provides the option to claim cash back on everyday healthcare expenses such as optical, dental, health and wellbeing and more . The opportunity: The main focus is the creation, execution and maintenance of a framework to identify and address risks associated with the devices which support MBDA's Building and Infrastructure across the UK. This will also include input into the wider group structures as and when required. The OT Risk Manager will act as the point of contact for all new, existing and legacy GIMS installations, providing advice, guidance and direction to address the multiple security risks associated with them. This includes liaising with cross business teams outside of FM, such as Cyber and InfoSec, IM and Product Cyber. The OT Risk Manager will oversee all change management activities related to the connectivity and digital interfaces of the relevant infrastructure, ensuring all change remains appropriate and complaint with policy; ensuring an evidenced position is constantly maintained by MBDA UK of continued compliance with all relevant standards which may be subject no-notice audits by MBDA Group, MOD and other customers. They will deliver technical security consultancy to the business including architecture and solution suitability to meet a complex suite of business requirements. They will create and update ISO 27001 compliant policies to specifically address the GIMS policy ensuring that all policies, processes, procedures and technical infrastructure remains compliant with MBDA UKs wider ISO 27001 ISMS as well as other certifications as appropriate. The OT Risk Manager will be a critical leader in any new infrastructure projects within MBDA UK and for reducing cyber risk to the business as part of a wider team. The OT Risk Manager will also coordinate all technical security testing within their allocated area of operations, as well as maintaining upward reporting to MBDA UK FM Director, UK Security Director and UK CISO on results and remediation progressions. They will proactively coordinate with the Principle Cyber and Information Security Advisor for all required assurance activity and evidence based reporting. They will work with FM and wider business stakeholders to create a network of Asset Owners and formally document the asset registers for their areas of operation. What we're looking for from you: CISSP, InfoSec/Cyber Degree or equivalent (Essential) Experience or relevant certifications in network security or industrial control system hardening (Essential) Knowledge of security surrounding systems enabling critical services within business (ICS/SCADA/BMS/BEMS) Comfortable with establishing and maintaining relationships with national security authorities, internal stakeholders and industry partners. Expert in security concepts for IT network architectures, applications, cloud services and hardening of operating systems within ICS and SCADA context. Ability to present risk balanced security solutions to complex problems and provide clear advice directly to key stakeholders at all levels Experience of managing and developing inexperienced IT/FM Engineers to maintain security Experience of system accreditation processes and documentation. Experience of security risk management Knowledge of business IT processes and associated approval systems Expert knowledge of modern hacking Tactics, Techniques and Procedures including impacts affecting GIMS/ICS/SCADA. Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. Follow us on LinkedIn (MBDA), X Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.
May 31, 2026
Full time
Bolton We have an opportunity working on behalf of UK Facilities Management, the Operational Technology (OT) Risk Manager will act as the deployed local security leader and expert in all elements of security for General Infrastructure Management Systems (GIMS) policy. Salary: Circa£60,000 depending on experience Dynamic (hybrid) working: 3-4 days per week on-site due to workload classification and frequent travel to all sites across the UK Security Clearance: British Citizen or a Dual UK national with British citizenship/Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team. What we can offer you: Company Bonus: Bonus of up to 21% of base salary Pension: maximum total (employer and employee) contribution of up to 14% Flexible working: We welcome applicants who are looking for flexible working arrangements Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments Facilities: Fantastic site facilities including subsidised meals, free car parking and much more Healthcare Cash Plan: The Healthcare Cash Plan benefit provides the option to claim cash back on everyday healthcare expenses such as optical, dental, health and wellbeing and more . The opportunity: The main focus is the creation, execution and maintenance of a framework to identify and address risks associated with the devices which support MBDA's Building and Infrastructure across the UK. This will also include input into the wider group structures as and when required. The OT Risk Manager will act as the point of contact for all new, existing and legacy GIMS installations, providing advice, guidance and direction to address the multiple security risks associated with them. This includes liaising with cross business teams outside of FM, such as Cyber and InfoSec, IM and Product Cyber. The OT Risk Manager will oversee all change management activities related to the connectivity and digital interfaces of the relevant infrastructure, ensuring all change remains appropriate and complaint with policy; ensuring an evidenced position is constantly maintained by MBDA UK of continued compliance with all relevant standards which may be subject no-notice audits by MBDA Group, MOD and other customers. They will deliver technical security consultancy to the business including architecture and solution suitability to meet a complex suite of business requirements. They will create and update ISO 27001 compliant policies to specifically address the GIMS policy ensuring that all policies, processes, procedures and technical infrastructure remains compliant with MBDA UKs wider ISO 27001 ISMS as well as other certifications as appropriate. The OT Risk Manager will be a critical leader in any new infrastructure projects within MBDA UK and for reducing cyber risk to the business as part of a wider team. The OT Risk Manager will also coordinate all technical security testing within their allocated area of operations, as well as maintaining upward reporting to MBDA UK FM Director, UK Security Director and UK CISO on results and remediation progressions. They will proactively coordinate with the Principle Cyber and Information Security Advisor for all required assurance activity and evidence based reporting. They will work with FM and wider business stakeholders to create a network of Asset Owners and formally document the asset registers for their areas of operation. What we're looking for from you: CISSP, InfoSec/Cyber Degree or equivalent (Essential) Experience or relevant certifications in network security or industrial control system hardening (Essential) Knowledge of security surrounding systems enabling critical services within business (ICS/SCADA/BMS/BEMS) Comfortable with establishing and maintaining relationships with national security authorities, internal stakeholders and industry partners. Expert in security concepts for IT network architectures, applications, cloud services and hardening of operating systems within ICS and SCADA context. Ability to present risk balanced security solutions to complex problems and provide clear advice directly to key stakeholders at all levels Experience of managing and developing inexperienced IT/FM Engineers to maintain security Experience of system accreditation processes and documentation. Experience of security risk management Knowledge of business IT processes and associated approval systems Expert knowledge of modern hacking Tactics, Techniques and Procedures including impacts affecting GIMS/ICS/SCADA. Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. Follow us on LinkedIn (MBDA), X Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.
Identity and Access Management Senior Architect (Manager/Senior Manager) London / Manchester / Leeds / Edinburgh Hybrid - 2/3 days per week in office Permanent - £70,000 - £105,000 + benefits Hays Technology are working with a global business consultancy organisation who are looking for a variety of Identity and Access Management professionals. The team you'll be working within is responsible for providing Identity and Access Management services to a wide range of clients. You'll be working on projects to provide IAM solutions to clients, running IAM diagnostics, assisting with strategy definition and minimising IAM risk for clients. What you'll be doing: Define IAM use cases, functional and non-functional solution requirements, and technical specifications, such as those for user authentication, access control, integration, performance and scalability requirements and specifications. Design and architect IAM solutions by creating high-level and low-level designs that align with business objectives and comply with industry cybersecurity standards. Creating high-level and low-level system architecture diagrams with technical descriptions of each component. Defining the system specifications to support optimal performance. Integrating workflows with third-party systems and security tools, such as Security Information and Event Management (SIEM) solutions, multi-factor authentication solutions, and cloud platforms like Amazon Web Services (AWS) and Azure. Develop technical documentation for IAM implementations including process documentation to enable solution operation (e.g., defining processes for user onboarding, access requests, identity governance, approval workflows, authentication workflows, and provisioning/de-provisioning tasks). Implement IAM solutions Install solution components in on-premise environments where relevant, or configuration of cloud components (and scripting / coding of plug-ins / extensions for cloud solutions) What we're looking for: Broad enterprise identity experience across IGA, PAM, AM, AD, CIAM, with demonstrable ability to build identity strategies which integrate into client enterprise architectures and beyond. Experience of working with IGA, PAM, AM, AD, CIAM solutions such as SailPoint, Saviynt, etc. Experience working in a digital transformation environment supporting the definition of Identity architecture leveraging cloud native and/or other IAM solutions. Advanced, practical experience with cloud hosting services including, Amazon Web Services, Microsoft Azure, Google Cloud Platform. Hands-on experience of Microsoft Active Directory/Azure AD Domain Services, Federation Services, Certificate Services, DNS and DHCP. Understanding of decentralised identity, verifiable credentials, microservices and Trust over IP architecture stack. Experience with waterfall and agile type methodologies, often working within client-specified frameworks. Managing teams across a mix of locations, cultures, and experience levels. Detail oriented and strong problem-solving skills. Excellent oral and written communication skills. Desirable: Understanding of malware and the modern threat landscape Relevant certifications (e.g. CIAM, CISSP, CAMS, etc.) Exposure to/Understanding of DevOps tools and repositories (e.g. Git, Azure DevOps, Kubernetes, Docker, Jenkins, Ansible etc.) Role-based access control (RBAC) design Practical experience with Linux operating systems Experience with Modern Authentication concepts e.g. Self-Service Identity, Bring your own Identity, SCIM, SAML, WS-Federation, OAuth, Open ID Connect What you'll get in return In addition to a salary of between £70,000 to £105,000, you'll also receive a variety of benefits, such as: Annual bonus - % dependent on role seniority Car/cash allowance - £ dependent on role seniority Progression plans and growth opportunities within National and Global teams Good holidays and pension Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 14, 2026
Full time
Identity and Access Management Senior Architect (Manager/Senior Manager) London / Manchester / Leeds / Edinburgh Hybrid - 2/3 days per week in office Permanent - £70,000 - £105,000 + benefits Hays Technology are working with a global business consultancy organisation who are looking for a variety of Identity and Access Management professionals. The team you'll be working within is responsible for providing Identity and Access Management services to a wide range of clients. You'll be working on projects to provide IAM solutions to clients, running IAM diagnostics, assisting with strategy definition and minimising IAM risk for clients. What you'll be doing: Define IAM use cases, functional and non-functional solution requirements, and technical specifications, such as those for user authentication, access control, integration, performance and scalability requirements and specifications. Design and architect IAM solutions by creating high-level and low-level designs that align with business objectives and comply with industry cybersecurity standards. Creating high-level and low-level system architecture diagrams with technical descriptions of each component. Defining the system specifications to support optimal performance. Integrating workflows with third-party systems and security tools, such as Security Information and Event Management (SIEM) solutions, multi-factor authentication solutions, and cloud platforms like Amazon Web Services (AWS) and Azure. Develop technical documentation for IAM implementations including process documentation to enable solution operation (e.g., defining processes for user onboarding, access requests, identity governance, approval workflows, authentication workflows, and provisioning/de-provisioning tasks). Implement IAM solutions Install solution components in on-premise environments where relevant, or configuration of cloud components (and scripting / coding of plug-ins / extensions for cloud solutions) What we're looking for: Broad enterprise identity experience across IGA, PAM, AM, AD, CIAM, with demonstrable ability to build identity strategies which integrate into client enterprise architectures and beyond. Experience of working with IGA, PAM, AM, AD, CIAM solutions such as SailPoint, Saviynt, etc. Experience working in a digital transformation environment supporting the definition of Identity architecture leveraging cloud native and/or other IAM solutions. Advanced, practical experience with cloud hosting services including, Amazon Web Services, Microsoft Azure, Google Cloud Platform. Hands-on experience of Microsoft Active Directory/Azure AD Domain Services, Federation Services, Certificate Services, DNS and DHCP. Understanding of decentralised identity, verifiable credentials, microservices and Trust over IP architecture stack. Experience with waterfall and agile type methodologies, often working within client-specified frameworks. Managing teams across a mix of locations, cultures, and experience levels. Detail oriented and strong problem-solving skills. Excellent oral and written communication skills. Desirable: Understanding of malware and the modern threat landscape Relevant certifications (e.g. CIAM, CISSP, CAMS, etc.) Exposure to/Understanding of DevOps tools and repositories (e.g. Git, Azure DevOps, Kubernetes, Docker, Jenkins, Ansible etc.) Role-based access control (RBAC) design Practical experience with Linux operating systems Experience with Modern Authentication concepts e.g. Self-Service Identity, Bring your own Identity, SCIM, SAML, WS-Federation, OAuth, Open ID Connect What you'll get in return In addition to a salary of between £70,000 to £105,000, you'll also receive a variety of benefits, such as: Annual bonus - % dependent on role seniority Car/cash allowance - £ dependent on role seniority Progression plans and growth opportunities within National and Global teams Good holidays and pension Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Bolton We have an opportunity working on behalf of UK Facilities Management, the Operational Technology (OT) Risk Manager will act as the deployed local security leader and expert in all elements of security for General Infrastructure Management Systems (GIMS) policy. Salary: Circa£60,000 depending on experience Dynamic (hybrid) working: 3-4 days per week on-site due to workload classification and frequent travel to all sites across the UK Security Clearance: British Citizen or a Dual UK national with British citizenship/Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team. What we can offer you: Company Bonus: Bonus of up to 21% of base salary Pension: maximum total (employer and employee) contribution of up to 14% Flexible working: We welcome applicants who are looking for flexible working arrangements Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments Facilities: Fantastic site facilities including subsidised meals, free car parking and much more Healthcare Cash Plan: The Healthcare Cash Plan benefit provides the option to claim cash back on everyday healthcare expenses such as optical, dental, health and wellbeing and more . The opportunity: The main focus is the creation, execution and maintenance of a framework to identify and address risks associated with the devices which support MBDA's Building and Infrastructure across the UK. This will also include input into the wider group structures as and when required. The OT Risk Manager will act as the point of contact for all new, existing and legacy GIMS installations, providing advice, guidance and direction to address the multiple security risks associated with them. This includes liaising with cross business teams outside of FM, such as Cyber and InfoSec, IM and Product Cyber. The OT Risk Manager will oversee all change management activities related to the connectivity and digital interfaces of the relevant infrastructure, ensuring all change remains appropriate and complaint with policy; ensuring an evidenced position is constantly maintained by MBDA UK of continued compliance with all relevant standards which may be subject no-notice audits by MBDA Group, MOD and other customers. They will deliver technical security consultancy to the business including architecture and solution suitability to meet a complex suite of business requirements. They will create and update ISO 27001 compliant policies to specifically address the GIMS policy ensuring that all policies, processes, procedures and technical infrastructure remains compliant with MBDA UKs wider ISO 27001 ISMS as well as other certifications as appropriate. The OT Risk Manager will be a critical leader in any new infrastructure projects within MBDA UK and for reducing cyber risk to the business as part of a wider team. The OT Risk Manager will also coordinate all technical security testing within their allocated area of operations, as well as maintaining upward reporting to MBDA UK FM Director, UK Security Director and UK CISO on results and remediation progressions. They will proactively coordinate with the Principle Cyber and Information Security Advisor for all required assurance activity and evidence based reporting. They will work with FM and wider business stakeholders to create a network of Asset Owners and formally document the asset registers for their areas of operation. What we're looking for from you: CISSP, InfoSec/Cyber Degree or equivalent (Essential) Experience or relevant certifications in network security or industrial control system hardening (Essential) Knowledge of security surrounding systems enabling critical services within business (ICS/SCADA/BMS/BEMS) Comfortable with establishing and maintaining relationships with national security authorities, internal stakeholders and industry partners. Expert in security concepts for IT network architectures, applications, cloud services and hardening of operating systems within ICS and SCADA context. Ability to present risk balanced security solutions to complex problems and provide clear advice directly to key stakeholders at all levels Experience of managing and developing inexperienced IT/FM Engineers to maintain security Experience of system accreditation processes and documentation. Experience of security risk management Knowledge of business IT processes and associated approval systems Expert knowledge of modern hacking Tactics, Techniques and Procedures including impacts affecting GIMS/ICS/SCADA. Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. Follow us on LinkedIn (MBDA), X Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.
May 04, 2026
Full time
Bolton We have an opportunity working on behalf of UK Facilities Management, the Operational Technology (OT) Risk Manager will act as the deployed local security leader and expert in all elements of security for General Infrastructure Management Systems (GIMS) policy. Salary: Circa£60,000 depending on experience Dynamic (hybrid) working: 3-4 days per week on-site due to workload classification and frequent travel to all sites across the UK Security Clearance: British Citizen or a Dual UK national with British citizenship/Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team. What we can offer you: Company Bonus: Bonus of up to 21% of base salary Pension: maximum total (employer and employee) contribution of up to 14% Flexible working: We welcome applicants who are looking for flexible working arrangements Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments Facilities: Fantastic site facilities including subsidised meals, free car parking and much more Healthcare Cash Plan: The Healthcare Cash Plan benefit provides the option to claim cash back on everyday healthcare expenses such as optical, dental, health and wellbeing and more . The opportunity: The main focus is the creation, execution and maintenance of a framework to identify and address risks associated with the devices which support MBDA's Building and Infrastructure across the UK. This will also include input into the wider group structures as and when required. The OT Risk Manager will act as the point of contact for all new, existing and legacy GIMS installations, providing advice, guidance and direction to address the multiple security risks associated with them. This includes liaising with cross business teams outside of FM, such as Cyber and InfoSec, IM and Product Cyber. The OT Risk Manager will oversee all change management activities related to the connectivity and digital interfaces of the relevant infrastructure, ensuring all change remains appropriate and complaint with policy; ensuring an evidenced position is constantly maintained by MBDA UK of continued compliance with all relevant standards which may be subject no-notice audits by MBDA Group, MOD and other customers. They will deliver technical security consultancy to the business including architecture and solution suitability to meet a complex suite of business requirements. They will create and update ISO 27001 compliant policies to specifically address the GIMS policy ensuring that all policies, processes, procedures and technical infrastructure remains compliant with MBDA UKs wider ISO 27001 ISMS as well as other certifications as appropriate. The OT Risk Manager will be a critical leader in any new infrastructure projects within MBDA UK and for reducing cyber risk to the business as part of a wider team. The OT Risk Manager will also coordinate all technical security testing within their allocated area of operations, as well as maintaining upward reporting to MBDA UK FM Director, UK Security Director and UK CISO on results and remediation progressions. They will proactively coordinate with the Principle Cyber and Information Security Advisor for all required assurance activity and evidence based reporting. They will work with FM and wider business stakeholders to create a network of Asset Owners and formally document the asset registers for their areas of operation. What we're looking for from you: CISSP, InfoSec/Cyber Degree or equivalent (Essential) Experience or relevant certifications in network security or industrial control system hardening (Essential) Knowledge of security surrounding systems enabling critical services within business (ICS/SCADA/BMS/BEMS) Comfortable with establishing and maintaining relationships with national security authorities, internal stakeholders and industry partners. Expert in security concepts for IT network architectures, applications, cloud services and hardening of operating systems within ICS and SCADA context. Ability to present risk balanced security solutions to complex problems and provide clear advice directly to key stakeholders at all levels Experience of managing and developing inexperienced IT/FM Engineers to maintain security Experience of system accreditation processes and documentation. Experience of security risk management Knowledge of business IT processes and associated approval systems Expert knowledge of modern hacking Tactics, Techniques and Procedures including impacts affecting GIMS/ICS/SCADA. Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. Follow us on LinkedIn (MBDA), X Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.
Job Title: Operations Manager Location: Sharston, M22 4SN Salary : £45,000 - £60,000 per annum, dependent on experience Job type: Full time, Permanent About Us: Established in 2000, Express Solicitors is an award winning, no win no fee law firm specialising exclusively in personal injury claims. Headquartered in Manchester, we support clients nationwide across all areas of personal injury, including employers' liability, serious injury, clinical negligence, occupiers' and public liability, road traffic accidents and industrial disease. We are ranked 64th in The Lawyer UK Top 200, out of more than 10,000 law firms nationwide, and after achieving a 20% year on year growth, Express Solicitors are the largest personal injury claimant firm in the UK. Our commitment to outstanding client care is reflected in our Trustpilot rating of 4.8 (Excellent), placing us among the highest rated firms in the sector. About The Role: Due to continued growth and expansion, we are seeking an experienced and driven Operations Manager. The Operations Manager is responsible for driving data-led decision making, systems performance, and cross-functional operational support across the firm. This role sits at the intersection of technology, data, legal operations, and business process - providing the analytical rigour and operational structure that enables both legal and non-legal functions to operate effectively. The Operations team also handles key business processes in support of other business functions and this role will involve the management of both data focussed and more traditional operations roles Responsibilities: Responsible for the firm's operational data infrastructure, ensuring accuracy, consistency, and accessibility of business-critical data across systems. Lead the development and governance of management information (MI) reporting, providing actionable insight to senior management and department heads. Leadership of the data analytics team in production and maintenance of dashboards and reporting tools (e.g. Power BI, SQL-based reports). Working with various stakeholders directly and in through supervision of the data team to identify improvements and additions to existing reporting suites. Liaise with compliance and risk functions to ensure operational processes reflect regulatory requirements (e.g. SRA, GDPR). Working with the Development team, Business Analyst, Project Manager as required to ensure a joined-up approach to systems and compliance. Lead or contribute to firmwide operational projects such as system migrations, reporting re-platforming, or process standardisation initiatives. Maintain operational process documentation and ensure procedures are kept current, accessible and adhered to. Monitor operational risk indicators and escalate emerging issues to senior management with appropriate remediation recommendations. Contribute to the firm's AI and data strategy, including identification of use cases, vendor assessment, and governance framework development. Work with other companies within the group to ensure effective systems and data management between companies. Person Specification: Experience in senior operations roles, ideally within a legal or other professional services firm. Demonstrable expertise in data management, MI reporting, and business intelligence tools (e.g. Power BI, Tableau, or equivalent). Strong working knowledge of relational databases and querying (SQL), with an ability to interrogate and manipulate data to derive business insight. Experience using case management systems or CRM and understanding how data flows in and out of such systems. Experience managing or influencing cross-functional operational projects in an environment with multiple stakeholder groups. Strong commercial awareness with an understanding of how operational performance connects to financial outcomes. Comfortable working with analytics, data and reporting tools to translate information into clear business insights. Familiarity with AI and machine learning tools in an operational or analytical context including, document processing, predictive analytics, or LLM-based workflow augmentation. Understanding of cybersecurity and data security principles as they relate to data governance and system access management. Hours: Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday. Benefits: Hybrid Working - 3/2 hybrid working pattern after probation. 23 Days Holiday - Rising to 26 days, plus bank/public holidays. Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement. Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more. Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Please click APPLY to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of; Operations General Manager, Ops Manager, Senior Operations Executive, Legal Operations Manager, Professional Services Operations Manager, Business Management, Business Operations Leader may also be considered for this role.
May 04, 2026
Full time
Job Title: Operations Manager Location: Sharston, M22 4SN Salary : £45,000 - £60,000 per annum, dependent on experience Job type: Full time, Permanent About Us: Established in 2000, Express Solicitors is an award winning, no win no fee law firm specialising exclusively in personal injury claims. Headquartered in Manchester, we support clients nationwide across all areas of personal injury, including employers' liability, serious injury, clinical negligence, occupiers' and public liability, road traffic accidents and industrial disease. We are ranked 64th in The Lawyer UK Top 200, out of more than 10,000 law firms nationwide, and after achieving a 20% year on year growth, Express Solicitors are the largest personal injury claimant firm in the UK. Our commitment to outstanding client care is reflected in our Trustpilot rating of 4.8 (Excellent), placing us among the highest rated firms in the sector. About The Role: Due to continued growth and expansion, we are seeking an experienced and driven Operations Manager. The Operations Manager is responsible for driving data-led decision making, systems performance, and cross-functional operational support across the firm. This role sits at the intersection of technology, data, legal operations, and business process - providing the analytical rigour and operational structure that enables both legal and non-legal functions to operate effectively. The Operations team also handles key business processes in support of other business functions and this role will involve the management of both data focussed and more traditional operations roles Responsibilities: Responsible for the firm's operational data infrastructure, ensuring accuracy, consistency, and accessibility of business-critical data across systems. Lead the development and governance of management information (MI) reporting, providing actionable insight to senior management and department heads. Leadership of the data analytics team in production and maintenance of dashboards and reporting tools (e.g. Power BI, SQL-based reports). Working with various stakeholders directly and in through supervision of the data team to identify improvements and additions to existing reporting suites. Liaise with compliance and risk functions to ensure operational processes reflect regulatory requirements (e.g. SRA, GDPR). Working with the Development team, Business Analyst, Project Manager as required to ensure a joined-up approach to systems and compliance. Lead or contribute to firmwide operational projects such as system migrations, reporting re-platforming, or process standardisation initiatives. Maintain operational process documentation and ensure procedures are kept current, accessible and adhered to. Monitor operational risk indicators and escalate emerging issues to senior management with appropriate remediation recommendations. Contribute to the firm's AI and data strategy, including identification of use cases, vendor assessment, and governance framework development. Work with other companies within the group to ensure effective systems and data management between companies. Person Specification: Experience in senior operations roles, ideally within a legal or other professional services firm. Demonstrable expertise in data management, MI reporting, and business intelligence tools (e.g. Power BI, Tableau, or equivalent). Strong working knowledge of relational databases and querying (SQL), with an ability to interrogate and manipulate data to derive business insight. Experience using case management systems or CRM and understanding how data flows in and out of such systems. Experience managing or influencing cross-functional operational projects in an environment with multiple stakeholder groups. Strong commercial awareness with an understanding of how operational performance connects to financial outcomes. Comfortable working with analytics, data and reporting tools to translate information into clear business insights. Familiarity with AI and machine learning tools in an operational or analytical context including, document processing, predictive analytics, or LLM-based workflow augmentation. Understanding of cybersecurity and data security principles as they relate to data governance and system access management. Hours: Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday. Benefits: Hybrid Working - 3/2 hybrid working pattern after probation. 23 Days Holiday - Rising to 26 days, plus bank/public holidays. Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement. Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more. Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Please click APPLY to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of; Operations General Manager, Ops Manager, Senior Operations Executive, Legal Operations Manager, Professional Services Operations Manager, Business Management, Business Operations Leader may also be considered for this role.
