We are currently recruiting an Operational Planner to join our Gas team. This is a key role, ensuring efficient scheduling and coordination of day to day emergency repairs and providing clear communication to our customers. Hours: Thursday 8am - 4:30pm & Friday 8am - 4pm About us We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people. In 2024 we launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we've worked with colleagues and customers to find out what's important to them. Our customers sit at the heart of what we do, and our colleagues are the people who'll help us achieve our vision, which is to create the best customer experience to improve everyday lives. Duties include: Plan and schedule day to day and emergency repairs using our Repairs System. Forecast and manage diaries of our trade colleagues and liaise with customers to update them. Organise work and replan appointments where necessary, sometimes at short notice due to absence. Identify and resolve any issues in normal operations and manage schedule disruption. Update systems to ensure continuity of communication. Speak with customers to resolve any outstanding issues and organise appointments. Allocate Repairs / planned maintenance / Servicing / cyclical works. Monitor and deal with queries / appointments from Customers / Customer Services & Engineers that may contact bespoke M&E phone lines. Monitor Central Email box and arrange appointments with customers. Assist in Arranging Boiler installs, plan, customer contact. Order van stock replenishments and non van stock materials, schedule revisits at a convenient time to the customer along with organising engineer's diaries. Excellent IT skills and able tooperatemultiple systems effectively. Good knowledge of Health and Safety regulations, policies and procedures. Ability to multitask and work under pressure. A high level of attention to detail and the ability to prioritise tasks with excellent diary management. Experience of planning and scheduling repairs in a housing, property maintenance, or similar operational environment is advantageous. Extensive customer service experience, with excellent communication skills Diary management experience or excellent organisational skills. Ability to work independently, meet deadlines and perform under pressure. Commutable distance of BD17 7BN and able to work hybrid. Right to Work in the UK - Visa Sponsorship is not available. Starting salary of £11,748 per year Social Housing Pension Scheme with up-to 10% employer contribution 28 days annual leave that increases with service plus bank holidays (pro rata) Option to buy and sell annual leave Training, development, and qualification opportunities Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers) Corporate health scheme membership Agile and hybrid working Access to an Employee Assistance Programme Cycle to work scheme Local gym membership discounts. A team of trained Mental Health First Aiders who are available for colleagues to contact for support Join Our Team! We're looking for great people to join us! AtIncommunities, we're committed to creating a workplace where everyone feels valued, included, and supported. We actively welcome applicants from all backgrounds, abilities, and experiences-because we know thatdiverse perspectives make us stronger. Based inBradford, a city known for its rich cultural diversity, we servevibrant communities. As a social housing provider, we're passionate about making a real difference by providingsafe, affordable homesandimproving lives. Our recruitment process is designed tosupport you every step of the way. If you need any adjustments or assistance, just let us know. We're proud to be aMindful Employer, committed to mental health and wellbeing. We also hold the'Committed' Menopause Friendly Accreditation, recognising the importance of support in the workplace. We review applications as they come in and may close the advert before the deadline.
Aug 25, 2026
Full time
We are currently recruiting an Operational Planner to join our Gas team. This is a key role, ensuring efficient scheduling and coordination of day to day emergency repairs and providing clear communication to our customers. Hours: Thursday 8am - 4:30pm & Friday 8am - 4pm About us We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people. In 2024 we launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we've worked with colleagues and customers to find out what's important to them. Our customers sit at the heart of what we do, and our colleagues are the people who'll help us achieve our vision, which is to create the best customer experience to improve everyday lives. Duties include: Plan and schedule day to day and emergency repairs using our Repairs System. Forecast and manage diaries of our trade colleagues and liaise with customers to update them. Organise work and replan appointments where necessary, sometimes at short notice due to absence. Identify and resolve any issues in normal operations and manage schedule disruption. Update systems to ensure continuity of communication. Speak with customers to resolve any outstanding issues and organise appointments. Allocate Repairs / planned maintenance / Servicing / cyclical works. Monitor and deal with queries / appointments from Customers / Customer Services & Engineers that may contact bespoke M&E phone lines. Monitor Central Email box and arrange appointments with customers. Assist in Arranging Boiler installs, plan, customer contact. Order van stock replenishments and non van stock materials, schedule revisits at a convenient time to the customer along with organising engineer's diaries. Excellent IT skills and able tooperatemultiple systems effectively. Good knowledge of Health and Safety regulations, policies and procedures. Ability to multitask and work under pressure. A high level of attention to detail and the ability to prioritise tasks with excellent diary management. Experience of planning and scheduling repairs in a housing, property maintenance, or similar operational environment is advantageous. Extensive customer service experience, with excellent communication skills Diary management experience or excellent organisational skills. Ability to work independently, meet deadlines and perform under pressure. Commutable distance of BD17 7BN and able to work hybrid. Right to Work in the UK - Visa Sponsorship is not available. Starting salary of £11,748 per year Social Housing Pension Scheme with up-to 10% employer contribution 28 days annual leave that increases with service plus bank holidays (pro rata) Option to buy and sell annual leave Training, development, and qualification opportunities Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers) Corporate health scheme membership Agile and hybrid working Access to an Employee Assistance Programme Cycle to work scheme Local gym membership discounts. A team of trained Mental Health First Aiders who are available for colleagues to contact for support Join Our Team! We're looking for great people to join us! AtIncommunities, we're committed to creating a workplace where everyone feels valued, included, and supported. We actively welcome applicants from all backgrounds, abilities, and experiences-because we know thatdiverse perspectives make us stronger. Based inBradford, a city known for its rich cultural diversity, we servevibrant communities. As a social housing provider, we're passionate about making a real difference by providingsafe, affordable homesandimproving lives. Our recruitment process is designed tosupport you every step of the way. If you need any adjustments or assistance, just let us know. We're proud to be aMindful Employer, committed to mental health and wellbeing. We also hold the'Committed' Menopause Friendly Accreditation, recognising the importance of support in the workplace. We review applications as they come in and may close the advert before the deadline.
Hiring for Repair Planner Position: Repair Planner Hours: 42.5 hours per week (Monday - Friday, 8:00 am - 5:00 pm) Location: Tonbridge, TN9 Start Date: ASAP Rate: 17.93/hour on UMB (6 month Temp to perm) Duties Schedule operatives to ensure resources are used effectively and repairs are delivered on time. Need social housing experience. Monitor and update repair jobs daily, including appointments, follow-on works, and overdue tasks. Support the use of IT systems, ensuring operatives update their PDAs and schedule of rates are entered correctly. Communicate clearly and professionally with residents, operatives, and stakeholders to keep everyone informed. Work closely with administrators, supervisors, and contractors to ensure a seamless service. Cover for other planners when needed and attend meetings or training sessions as required. Follow company policies and Health & Safety requirements at all times. Assist with reporting and performance monitoring to ensure KPIs and targets are met. Help prioritise emergency and urgent jobs to minimise disruption for residents. Maintain accurate records, data, and documentation for audits and compliance. Support continuous service improvements by suggesting ways to streamline planning and scheduling. Provide general administrative support to the repairs team when required How to Apply: If interested, please call/Whatsapp Jasmine on (phone number removed) or email (url removed) Thanks, Jasmine Kaur RG Setsquare is acting as an Employment Business in relation to this vacancy.
Aug 24, 2026
Contractor
Hiring for Repair Planner Position: Repair Planner Hours: 42.5 hours per week (Monday - Friday, 8:00 am - 5:00 pm) Location: Tonbridge, TN9 Start Date: ASAP Rate: 17.93/hour on UMB (6 month Temp to perm) Duties Schedule operatives to ensure resources are used effectively and repairs are delivered on time. Need social housing experience. Monitor and update repair jobs daily, including appointments, follow-on works, and overdue tasks. Support the use of IT systems, ensuring operatives update their PDAs and schedule of rates are entered correctly. Communicate clearly and professionally with residents, operatives, and stakeholders to keep everyone informed. Work closely with administrators, supervisors, and contractors to ensure a seamless service. Cover for other planners when needed and attend meetings or training sessions as required. Follow company policies and Health & Safety requirements at all times. Assist with reporting and performance monitoring to ensure KPIs and targets are met. Help prioritise emergency and urgent jobs to minimise disruption for residents. Maintain accurate records, data, and documentation for audits and compliance. Support continuous service improvements by suggesting ways to streamline planning and scheduling. Provide general administrative support to the repairs team when required How to Apply: If interested, please call/Whatsapp Jasmine on (phone number removed) or email (url removed) Thanks, Jasmine Kaur RG Setsquare is acting as an Employment Business in relation to this vacancy.
We are currently recruiting an Operational Planner to join our Gas team. This is a key role, ensuring efficient scheduling and coordination of day to day emergency repairs and providing clear communication to our customers. Hours: Thursday 8am - 4:30pm & Friday 8am - 4pm About us We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people. In 2024 we launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we've worked with colleagues and customers to find out what's important to them. Our customers sit at the heart of what we do, and our colleagues are the people who'll help us achieve our vision, which is to create the best customer experience to improve everyday lives. Duties include: Plan and schedule day to day and emergency repairs using our Repairs System. Forecast and manage diaries of our trade colleagues and liaise with customers to update them. Organise work and replan appointments where necessary, sometimes at short notice due to absence. Identify and resolve any issues in normal operations and manage schedule disruption. Update systems to ensure continuity of communication. Speak with customers to resolve any outstanding issues and organise appointments. Allocate Repairs / planned maintenance / Servicing / cyclical works. Monitor and deal with queries / appointments from Customers / Customer Services & Engineers that may contact bespoke M&E phone lines. Monitor Central Email box and arrange appointments with customers. Assist in Arranging Boiler installs, plan, customer contact. Order van stock replenishments and non van stock materials, schedule revisits at a convenient time to the customer along with organising engineer's diaries. Excellent IT skills and able tooperatemultiple systems effectively. Good knowledge of Health and Safety regulations, policies and procedures. Ability to multitask and work under pressure. A high level of attention to detail and the ability to prioritise tasks with excellent diary management. Experience of planning and scheduling repairs in a housing, property maintenance, or similar operational environment is advantageous. Extensive customer service experience, with excellent communication skills Diary management experience or excellent organisational skills. Ability to work independently, meet deadlines and perform under pressure. Commutable distance of BD17 7BN and able to work hybrid. Right to Work in the UK - Visa Sponsorship is not available. Starting salary of £11,748 per year Social Housing Pension Scheme with up-to 10% employer contribution 28 days annual leave that increases with service plus bank holidays (pro rata) Option to buy and sell annual leave Training, development, and qualification opportunities Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers) Corporate health scheme membership Agile and hybrid working Access to an Employee Assistance Programme Cycle to work scheme Local gym membership discounts. A team of trained Mental Health First Aiders who are available for colleagues to contact for support Join Our Team! We're looking for great people to join us! AtIncommunities, we're committed to creating a workplace where everyone feels valued, included, and supported. We actively welcome applicants from all backgrounds, abilities, and experiences-because we know thatdiverse perspectives make us stronger. Based inBradford, a city known for its rich cultural diversity, we servevibrant communities. As a social housing provider, we're passionate about making a real difference by providingsafe, affordable homesandimproving lives. Our recruitment process is designed tosupport you every step of the way. If you need any adjustments or assistance, just let us know. We're proud to be aMindful Employer, committed to mental health and wellbeing. We also hold the'Committed' Menopause Friendly Accreditation, recognising the importance of support in the workplace. We review applications as they come in and may close the advert before the deadline.
Aug 24, 2026
Full time
We are currently recruiting an Operational Planner to join our Gas team. This is a key role, ensuring efficient scheduling and coordination of day to day emergency repairs and providing clear communication to our customers. Hours: Thursday 8am - 4:30pm & Friday 8am - 4pm About us We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people. In 2024 we launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we've worked with colleagues and customers to find out what's important to them. Our customers sit at the heart of what we do, and our colleagues are the people who'll help us achieve our vision, which is to create the best customer experience to improve everyday lives. Duties include: Plan and schedule day to day and emergency repairs using our Repairs System. Forecast and manage diaries of our trade colleagues and liaise with customers to update them. Organise work and replan appointments where necessary, sometimes at short notice due to absence. Identify and resolve any issues in normal operations and manage schedule disruption. Update systems to ensure continuity of communication. Speak with customers to resolve any outstanding issues and organise appointments. Allocate Repairs / planned maintenance / Servicing / cyclical works. Monitor and deal with queries / appointments from Customers / Customer Services & Engineers that may contact bespoke M&E phone lines. Monitor Central Email box and arrange appointments with customers. Assist in Arranging Boiler installs, plan, customer contact. Order van stock replenishments and non van stock materials, schedule revisits at a convenient time to the customer along with organising engineer's diaries. Excellent IT skills and able tooperatemultiple systems effectively. Good knowledge of Health and Safety regulations, policies and procedures. Ability to multitask and work under pressure. A high level of attention to detail and the ability to prioritise tasks with excellent diary management. Experience of planning and scheduling repairs in a housing, property maintenance, or similar operational environment is advantageous. Extensive customer service experience, with excellent communication skills Diary management experience or excellent organisational skills. Ability to work independently, meet deadlines and perform under pressure. Commutable distance of BD17 7BN and able to work hybrid. Right to Work in the UK - Visa Sponsorship is not available. Starting salary of £11,748 per year Social Housing Pension Scheme with up-to 10% employer contribution 28 days annual leave that increases with service plus bank holidays (pro rata) Option to buy and sell annual leave Training, development, and qualification opportunities Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers) Corporate health scheme membership Agile and hybrid working Access to an Employee Assistance Programme Cycle to work scheme Local gym membership discounts. A team of trained Mental Health First Aiders who are available for colleagues to contact for support Join Our Team! We're looking for great people to join us! AtIncommunities, we're committed to creating a workplace where everyone feels valued, included, and supported. We actively welcome applicants from all backgrounds, abilities, and experiences-because we know thatdiverse perspectives make us stronger. Based inBradford, a city known for its rich cultural diversity, we servevibrant communities. As a social housing provider, we're passionate about making a real difference by providingsafe, affordable homesandimproving lives. Our recruitment process is designed tosupport you every step of the way. If you need any adjustments or assistance, just let us know. We're proud to be aMindful Employer, committed to mental health and wellbeing. We also hold the'Committed' Menopause Friendly Accreditation, recognising the importance of support in the workplace. We review applications as they come in and may close the advert before the deadline.
We are currently recruiting for an experienced Repairs Planner to join a busy Property Services team, coordinating responsive repairs and maintenance across a social housing portfolio. This is an excellent opportunity for a housing professional with strong repairs planning and scheduling experience to join an established team. Key Responsibilities: Manage tenant/resident repair enquiries and assess repair requirements Schedule and coordinate repairs, appointments and operative diaries Allocate works to operatives and contractors Liaise with residents, contractors and internal teams Manage customer expectations and resolve enquiries at first point of contact where possible Monitor workloads, capacity and repair timescales Maintain accurate records using housing management, repairs and CRM systems Escalate complex repairs, compliance and health & safety issues Work to agreed KPIs, SLAs and customer service standards Ideal Candidate: Essential: Previous experience within social housing , housing associations, local authority housing or housing repairs Experience as a Repairs Planner, Repairs Scheduler, Maintenance Planner, Repairs Coordinator or similar Strong knowledge of responsive repairs and housing maintenance Experience scheduling operatives, managing diaries and coordinating appointments Excellent customer service and communication skills Strong organisational and problem-solving abilities Experience using housing repairs, scheduling or CRM systems Ability to manage competing priorities and work to deadlines and targets Pay & Benefits: 20 per hour Umbrella Hybrid working 3 month contract with potential of extention opportunity within a social housing/property services environment Opportunity to work with an established Property Services team If this Repairs Planner role is of interest, please apply now or contact Olivia at (url removed) for more information.
Aug 24, 2026
Contractor
We are currently recruiting for an experienced Repairs Planner to join a busy Property Services team, coordinating responsive repairs and maintenance across a social housing portfolio. This is an excellent opportunity for a housing professional with strong repairs planning and scheduling experience to join an established team. Key Responsibilities: Manage tenant/resident repair enquiries and assess repair requirements Schedule and coordinate repairs, appointments and operative diaries Allocate works to operatives and contractors Liaise with residents, contractors and internal teams Manage customer expectations and resolve enquiries at first point of contact where possible Monitor workloads, capacity and repair timescales Maintain accurate records using housing management, repairs and CRM systems Escalate complex repairs, compliance and health & safety issues Work to agreed KPIs, SLAs and customer service standards Ideal Candidate: Essential: Previous experience within social housing , housing associations, local authority housing or housing repairs Experience as a Repairs Planner, Repairs Scheduler, Maintenance Planner, Repairs Coordinator or similar Strong knowledge of responsive repairs and housing maintenance Experience scheduling operatives, managing diaries and coordinating appointments Excellent customer service and communication skills Strong organisational and problem-solving abilities Experience using housing repairs, scheduling or CRM systems Ability to manage competing priorities and work to deadlines and targets Pay & Benefits: 20 per hour Umbrella Hybrid working 3 month contract with potential of extention opportunity within a social housing/property services environment Opportunity to work with an established Property Services team If this Repairs Planner role is of interest, please apply now or contact Olivia at (url removed) for more information.
Plumber / Multi-Trade Operative Example Recruitment Group is recruiting for an experienced Plumber / Multi-Trade Operative to join a busy maintenance team delivering high-quality repairs to social housing properties across Thamesmead and the surrounding areas . Salary: £35,000 - £40,000 per annum (DOE) + Performance Bonus The Role Working across approximately 8,000 residential properties, you'll carry out responsive repairs and maintenance, ensuring homes remain safe, functional and well maintained. Responsibilities Carry out domestic plumbing repairs and installations. Diagnose and repair leaks and water systems. Repair immersion heaters and sanitary ware. Complete bathroom and kitchen installations. Carry out wall and floor tiling. Complete 1st and 2nd fix carpentry. Undertake patch plastering and making good. Carry out painting and decorating. Record work accurately using a mobile device. Deliver excellent customer service. Work closely with supervisors and planners. Complete risk assessments and follow health & safety procedures. Participate in an out-of-hours call-out rota. Support apprentices where required. Requirements NVQ Level 3 or City & Guilds in Plumbing (or equivalent). Valid Unvented Hot Water Systems Certificate. Multi-trade experience. Ability to isolate and test electrical components. Social housing maintenance experience desirable. Strong problem-solving skills. Excellent communication skills. Full UK driving licence. Own professional tool kit. Benefits £35,000 - £40,000 salary (DOE). Performance-related bonus. Company van and fuel card. 23 days annual leave plus bank holidays. Up to £2,000 colleague referral bonus. Perkbox employee discounts. Ongoing training and career progression. If you're a skilled Plumber with multi-trade experience and a commitment to delivering excellent workmanship and customer service, we'd love to hear from you. Apply today!
Aug 18, 2026
Full time
Plumber / Multi-Trade Operative Example Recruitment Group is recruiting for an experienced Plumber / Multi-Trade Operative to join a busy maintenance team delivering high-quality repairs to social housing properties across Thamesmead and the surrounding areas . Salary: £35,000 - £40,000 per annum (DOE) + Performance Bonus The Role Working across approximately 8,000 residential properties, you'll carry out responsive repairs and maintenance, ensuring homes remain safe, functional and well maintained. Responsibilities Carry out domestic plumbing repairs and installations. Diagnose and repair leaks and water systems. Repair immersion heaters and sanitary ware. Complete bathroom and kitchen installations. Carry out wall and floor tiling. Complete 1st and 2nd fix carpentry. Undertake patch plastering and making good. Carry out painting and decorating. Record work accurately using a mobile device. Deliver excellent customer service. Work closely with supervisors and planners. Complete risk assessments and follow health & safety procedures. Participate in an out-of-hours call-out rota. Support apprentices where required. Requirements NVQ Level 3 or City & Guilds in Plumbing (or equivalent). Valid Unvented Hot Water Systems Certificate. Multi-trade experience. Ability to isolate and test electrical components. Social housing maintenance experience desirable. Strong problem-solving skills. Excellent communication skills. Full UK driving licence. Own professional tool kit. Benefits £35,000 - £40,000 salary (DOE). Performance-related bonus. Company van and fuel card. 23 days annual leave plus bank holidays. Up to £2,000 colleague referral bonus. Perkbox employee discounts. Ongoing training and career progression. If you're a skilled Plumber with multi-trade experience and a commitment to delivering excellent workmanship and customer service, we'd love to hear from you. Apply today!
CARPENTER MULTI TRADER Salary up to £40,660 plus call-out & overtime Van & fuel card provided Benefits package and perks Professional Summary Experienced Carpenter / Multi-Trade Operative with a strong background in social housing repairs and maintenance , delivering high-quality workmanship across occupied residential properties. Skilled in carpentry, fire door compliance, and a wide range of multi-trade repairs including plumbing, plastering, tiling, decorating, locksmithing, and glazing. Reliable, safety-focused, and committed to delivering first-time fixes and excellent customer service. Key Skills Carpentry (doors, skirting, architraves, kitchens, flooring) Fire door installation, maintenance, and compliance works Multi-trade repairs (plastering, tiling, plumbing, decorating) Locksmithing (lock fitting, repair, replacement) Glazing repairs and glass replacement Responsive repairs in social housing environments Health & Safety compliance and risk assessments PDA/mobile job recording systems Customer-facing repair work in occupied homes Emergency and out-of-hours repairs Experience Multi-Trade Operative / Carpenter Social Housing Maintenance Contracts (Dartford) Delivered responsive repairs across occupied residential properties Completed carpentry works including doors, kitchens, and structural timber repairs Undertook fire door inspections, repairs, and compliance upgrades Carried out multi-trade tasks including plastering, tiling, plumbing, and decorating Performed locksmith duties including lock changes and repairs Completed glazing repairs and sealing works to residential units Used PDA systems to record work orders and job completion in real time Followed strict Health & Safety procedures on all sites Worked closely with supervisors and planners to meet deadlines Qualifications NVQ Level 3 Carpentry & Joinery (or equivalent) CSCS Card (if held) PASMA / Working at Heights (if held) Additional Information Full UK Driving Licence Own tools and transport compliant (van provided in employment where applicable) Available for immediate start Flexible for emergency callout rota and overtime work
Aug 09, 2026
Full time
CARPENTER MULTI TRADER Salary up to £40,660 plus call-out & overtime Van & fuel card provided Benefits package and perks Professional Summary Experienced Carpenter / Multi-Trade Operative with a strong background in social housing repairs and maintenance , delivering high-quality workmanship across occupied residential properties. Skilled in carpentry, fire door compliance, and a wide range of multi-trade repairs including plumbing, plastering, tiling, decorating, locksmithing, and glazing. Reliable, safety-focused, and committed to delivering first-time fixes and excellent customer service. Key Skills Carpentry (doors, skirting, architraves, kitchens, flooring) Fire door installation, maintenance, and compliance works Multi-trade repairs (plastering, tiling, plumbing, decorating) Locksmithing (lock fitting, repair, replacement) Glazing repairs and glass replacement Responsive repairs in social housing environments Health & Safety compliance and risk assessments PDA/mobile job recording systems Customer-facing repair work in occupied homes Emergency and out-of-hours repairs Experience Multi-Trade Operative / Carpenter Social Housing Maintenance Contracts (Dartford) Delivered responsive repairs across occupied residential properties Completed carpentry works including doors, kitchens, and structural timber repairs Undertook fire door inspections, repairs, and compliance upgrades Carried out multi-trade tasks including plastering, tiling, plumbing, and decorating Performed locksmith duties including lock changes and repairs Completed glazing repairs and sealing works to residential units Used PDA systems to record work orders and job completion in real time Followed strict Health & Safety procedures on all sites Worked closely with supervisors and planners to meet deadlines Qualifications NVQ Level 3 Carpentry & Joinery (or equivalent) CSCS Card (if held) PASMA / Working at Heights (if held) Additional Information Full UK Driving Licence Own tools and transport compliant (van provided in employment where applicable) Available for immediate start Flexible for emergency callout rota and overtime work
Howells Solutions Limited
Kingston Upon Thames, Surrey
Repairs Planner / Scheduler - Social Housing Repairs & Maintenance Full-Time, temporary (3 months with the potential to extend) Based in Kingston-upon-Thames £13.46 per hour, 40 hour week Are you an experienced Planner and Customer Service Provider? If so, we may be able to help you! Here at Howells, we are working with a leading, UK contractor to find an experienced and proactive Repairs Planner / Sch click apply for full job details
Aug 07, 2026
Seasonal
Repairs Planner / Scheduler - Social Housing Repairs & Maintenance Full-Time, temporary (3 months with the potential to extend) Based in Kingston-upon-Thames £13.46 per hour, 40 hour week Are you an experienced Planner and Customer Service Provider? If so, we may be able to help you! Here at Howells, we are working with a leading, UK contractor to find an experienced and proactive Repairs Planner / Sch click apply for full job details
Tenant Repairs Support Officer Contract: Temporary/Pilot Project Start: Mid-August Vacancies: 4 I am recruiting four Tenant Repairs Support Officers to join a new resident-focused repairs pilot launching in early September. This role will provide dedicated advocacy and support to residents experiencing complex, prolonged or high-risk repairs issues. Acting as a named point of contact, you will manage cases from referral through to resolution, coordinate with repairs teams, contractors and other housing colleagues, and ensure residents receive clear updates without having to repeatedly chase for information. Key responsibilities Act as a trusted single point of contact for residents throughout their repairs journey. Build strong relationships with residents and explain repairs processes and timescales clearly. Manage complex advocacy cases from referral through to closure. Monitor actions, milestones, risks and dependencies across each case. Escalate delays, service failures and safeguarding concerns appropriately. Work closely with repairs teams, contractors, surveyors, planners and housing colleagues. Challenge delays and drive accountability to ensure actions are completed. Identify vulnerabilities, accessibility needs and reasonable adjustments. Maintain accurate case records and contribute to pilot performance reporting. Support the reduction of complaints, repeat contact and unresolved repairs cases. Essential requirements Experience in housing, repairs, customer service, advocacy, care and support, or a related field. Experience managing complex cases involving multiple stakeholders. Experience supporting vulnerable residents or customers with diverse needs. Strong communication, relationship-building and problem-solving skills. Ability to remain calm, organised and resilient when managing a demanding caseload. Confidence challenging delays and driving actions through to completion. Good record-keeping, data management and IT skills. A resident-focused, empathetic and accountable approach. Knowledge of housing repairs processes, safeguarding, social housing regulation or the Housing Ombudsman Complaint Handling Code would be advantageous.
Aug 07, 2026
Seasonal
Tenant Repairs Support Officer Contract: Temporary/Pilot Project Start: Mid-August Vacancies: 4 I am recruiting four Tenant Repairs Support Officers to join a new resident-focused repairs pilot launching in early September. This role will provide dedicated advocacy and support to residents experiencing complex, prolonged or high-risk repairs issues. Acting as a named point of contact, you will manage cases from referral through to resolution, coordinate with repairs teams, contractors and other housing colleagues, and ensure residents receive clear updates without having to repeatedly chase for information. Key responsibilities Act as a trusted single point of contact for residents throughout their repairs journey. Build strong relationships with residents and explain repairs processes and timescales clearly. Manage complex advocacy cases from referral through to closure. Monitor actions, milestones, risks and dependencies across each case. Escalate delays, service failures and safeguarding concerns appropriately. Work closely with repairs teams, contractors, surveyors, planners and housing colleagues. Challenge delays and drive accountability to ensure actions are completed. Identify vulnerabilities, accessibility needs and reasonable adjustments. Maintain accurate case records and contribute to pilot performance reporting. Support the reduction of complaints, repeat contact and unresolved repairs cases. Essential requirements Experience in housing, repairs, customer service, advocacy, care and support, or a related field. Experience managing complex cases involving multiple stakeholders. Experience supporting vulnerable residents or customers with diverse needs. Strong communication, relationship-building and problem-solving skills. Ability to remain calm, organised and resilient when managing a demanding caseload. Confidence challenging delays and driving actions through to completion. Good record-keeping, data management and IT skills. A resident-focused, empathetic and accountable approach. Knowledge of housing repairs processes, safeguarding, social housing regulation or the Housing Ombudsman Complaint Handling Code would be advantageous.
Repairs Supervisor Property Services Salary: Up to £45,000 + Company Van & Fuel Card Location: North London Sector: Property Services / Social Housing / Maintenance The Company Our client is a leading property services and maintenance organisation delivering responsive repairs, planned maintenance, refurbishment, and compliance services across the UK. Working in partnership with housing providers and public sector organisations, the business supports thousands of properties through high-quality maintenance solutions that improve homes, support communities, and enhance resident experiences. With a strong reputation for service excellence, safety, and operational delivery, the organisation continues to grow and is looking for an experienced Repairs Supervisor to join their team. The Role As a Repairs Supervisor, you will be responsible for managing a team of skilled trade operatives and subcontractors delivering responsive repairs and maintenance services. You will provide hands-on leadership, ensuring works are completed safely, efficiently, and to the required quality standards. This role would suit an experienced Supervisor or Senior Tradesperson with strong technical knowledge, excellent organisational skills, and the ability to motivate teams while maintaining high levels of customer satisfaction. Key Responsibilities Supervise and manage a team of trade operatives and subcontractors delivering responsive repairs and maintenance works. Ensure all works are completed safely, on time, within budget, and to agreed specifications. Monitor productivity, quality, and performance through regular site visits and inspections. Review completed works, ensuring accurate coding, variations, and supporting information. Liaise with planners, administrators, clients, and operational teams to maintain effective workflow. Ensure compliance with company policies, health & safety requirements, quality standards, and regulatory obligations. Conduct toolbox talks, site inspections, and support the implementation of RAMS. Assist with resource planning and coordination of reactive works, including out-of-hours requirements where required. Maintain strong relationships with residents, clients, operatives, and supply chain partners. Support the development of apprentices and junior team members. Promote a culture of safety, quality, accountability, and continuous improvement. About You The successful candidate will have previous experience supervising repairs or maintenance works within a property services, housing, or construction environment. You will ideally have: Proven experience as a Repairs Supervisor, Maintenance Supervisor, or Senior Operative. Strong knowledge of responsive repairs and housing maintenance activities. Experience managing trade teams and monitoring performance. Good understanding of Schedule of Rates (SOR) codes and maintenance coding processes. Broad technical knowledge across multiple trades. Understanding of health & safety procedures, RAMS, and compliance requirements. Excellent communication and organisational skills. Ability to build positive relationships with clients, residents, and colleagues. Strong IT skills, including Microsoft Office and mobile workforce management systems. CSCS card with SSSTS, SMSTS, IOSH Managing Safely, or equivalent supervisory qualification preferred. Full UK driving licence. Package & Benefits Salary up to £45,000 depending on experience. Company van and fuel card, 25 days annual leave plus bank holidays.
Jul 31, 2026
Full time
Repairs Supervisor Property Services Salary: Up to £45,000 + Company Van & Fuel Card Location: North London Sector: Property Services / Social Housing / Maintenance The Company Our client is a leading property services and maintenance organisation delivering responsive repairs, planned maintenance, refurbishment, and compliance services across the UK. Working in partnership with housing providers and public sector organisations, the business supports thousands of properties through high-quality maintenance solutions that improve homes, support communities, and enhance resident experiences. With a strong reputation for service excellence, safety, and operational delivery, the organisation continues to grow and is looking for an experienced Repairs Supervisor to join their team. The Role As a Repairs Supervisor, you will be responsible for managing a team of skilled trade operatives and subcontractors delivering responsive repairs and maintenance services. You will provide hands-on leadership, ensuring works are completed safely, efficiently, and to the required quality standards. This role would suit an experienced Supervisor or Senior Tradesperson with strong technical knowledge, excellent organisational skills, and the ability to motivate teams while maintaining high levels of customer satisfaction. Key Responsibilities Supervise and manage a team of trade operatives and subcontractors delivering responsive repairs and maintenance works. Ensure all works are completed safely, on time, within budget, and to agreed specifications. Monitor productivity, quality, and performance through regular site visits and inspections. Review completed works, ensuring accurate coding, variations, and supporting information. Liaise with planners, administrators, clients, and operational teams to maintain effective workflow. Ensure compliance with company policies, health & safety requirements, quality standards, and regulatory obligations. Conduct toolbox talks, site inspections, and support the implementation of RAMS. Assist with resource planning and coordination of reactive works, including out-of-hours requirements where required. Maintain strong relationships with residents, clients, operatives, and supply chain partners. Support the development of apprentices and junior team members. Promote a culture of safety, quality, accountability, and continuous improvement. About You The successful candidate will have previous experience supervising repairs or maintenance works within a property services, housing, or construction environment. You will ideally have: Proven experience as a Repairs Supervisor, Maintenance Supervisor, or Senior Operative. Strong knowledge of responsive repairs and housing maintenance activities. Experience managing trade teams and monitoring performance. Good understanding of Schedule of Rates (SOR) codes and maintenance coding processes. Broad technical knowledge across multiple trades. Understanding of health & safety procedures, RAMS, and compliance requirements. Excellent communication and organisational skills. Ability to build positive relationships with clients, residents, and colleagues. Strong IT skills, including Microsoft Office and mobile workforce management systems. CSCS card with SSSTS, SMSTS, IOSH Managing Safely, or equivalent supervisory qualification preferred. Full UK driving licence. Package & Benefits Salary up to £45,000 depending on experience. Company van and fuel card, 25 days annual leave plus bank holidays.
Property Maintenance Administrator Narborough, Leicestershire 16.90 - 18.86 Umbrella 4-6 Months, Temporary Do you have experience in planning/scheduling engineers? Sellick Partnership Ltd are currently recruiting for an experienced despatcher who will join our Leicestershire based client on an initial temporary basis Daily duties of the Property Maintenance Administrator consists of: Utilising databases and CRM to scheduling works for tradespeople such as Gas Engineers, Joiners, Plumbers, Electricians and other Construction professionals Understanding Construction skillsets and geographical locations to effectively book works for residents Following up repairs raised by customers and jobs that have multiple visits, previous cancellations and no access Supporting the delivery of an excellent customer care service Responding to emergency property repairs in a calm manner Dealing with property maintenance complaints and referring to wider team Essential requirements of the Repairs and Maintenance Planner: Planning/Scheduling tradespeople in a Construction/NHS/New Build or Social Housing setting Used CRM systems and MS Office packages Experience dealing with reports and claims of Damp and Mould (Desired) If you believe that you are well suited towards the role of the Repairs and Maintenance Planner then please apply now, for more information please contact Ebony Simpson at the Sellick Partnership Derby office Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Jul 30, 2026
Contractor
Property Maintenance Administrator Narborough, Leicestershire 16.90 - 18.86 Umbrella 4-6 Months, Temporary Do you have experience in planning/scheduling engineers? Sellick Partnership Ltd are currently recruiting for an experienced despatcher who will join our Leicestershire based client on an initial temporary basis Daily duties of the Property Maintenance Administrator consists of: Utilising databases and CRM to scheduling works for tradespeople such as Gas Engineers, Joiners, Plumbers, Electricians and other Construction professionals Understanding Construction skillsets and geographical locations to effectively book works for residents Following up repairs raised by customers and jobs that have multiple visits, previous cancellations and no access Supporting the delivery of an excellent customer care service Responding to emergency property repairs in a calm manner Dealing with property maintenance complaints and referring to wider team Essential requirements of the Repairs and Maintenance Planner: Planning/Scheduling tradespeople in a Construction/NHS/New Build or Social Housing setting Used CRM systems and MS Office packages Experience dealing with reports and claims of Damp and Mould (Desired) If you believe that you are well suited towards the role of the Repairs and Maintenance Planner then please apply now, for more information please contact Ebony Simpson at the Sellick Partnership Derby office Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Senior Repairs Coordinator Location: Basildon Job Type: Permanent Working Arrangement: Fully Office Based Salary: 28-30K About the Role We are currently seeking an experienced Senior Repairs Coordinator to join our growing team based in Basildon. This is a permanent, fully office-based position within a fast-paced social housing environment. The successful candidate will play a key role in managing and coordinating responsive repairs and maintenance works, ensuring high levels of customer service, operational efficiency, and compliance with client KPIs and SLAs. Previous social housing repairs experience is essential for this role. Key Responsibilities Coordinate and schedule responsive repair and maintenance works for operatives and subcontractors. Manage daily diaries to ensure maximum productivity and efficient planning. Act as the main point of contact for tenants, clients, and engineers regarding repair updates and appointments. Monitor works in progress and ensure jobs are completed within agreed timeframes and service levels. Escalate complex repairs and complaints where required. Support the management team with day-to-day operational oversight. Ensure all systems and records are accurately maintained and updated. Liaise closely with supervisors, planners, and contractors to resolve scheduling and operational issues. Monitor outstanding jobs and proactively drive completion. Assist in mentoring and supporting junior coordinators where required. Maintain excellent customer service standards at all times. Essential Experience & Skills Proven experience working within social housing repairs and maintenance. Previous experience in a Senior Repairs Coordinator, Repairs Planner, Scheduler, or similar role. Strong understanding of responsive repairs processes and scheduling systems. Experience managing high-volume workloads in a fast-paced environment. Excellent organisational and communication skills. Ability to prioritise workloads and problem-solve effectively. Strong IT skills including Microsoft Office and housing/repairs management systems. Ability to work well under pressure and meet deadlines.
Jul 29, 2026
Full time
Senior Repairs Coordinator Location: Basildon Job Type: Permanent Working Arrangement: Fully Office Based Salary: 28-30K About the Role We are currently seeking an experienced Senior Repairs Coordinator to join our growing team based in Basildon. This is a permanent, fully office-based position within a fast-paced social housing environment. The successful candidate will play a key role in managing and coordinating responsive repairs and maintenance works, ensuring high levels of customer service, operational efficiency, and compliance with client KPIs and SLAs. Previous social housing repairs experience is essential for this role. Key Responsibilities Coordinate and schedule responsive repair and maintenance works for operatives and subcontractors. Manage daily diaries to ensure maximum productivity and efficient planning. Act as the main point of contact for tenants, clients, and engineers regarding repair updates and appointments. Monitor works in progress and ensure jobs are completed within agreed timeframes and service levels. Escalate complex repairs and complaints where required. Support the management team with day-to-day operational oversight. Ensure all systems and records are accurately maintained and updated. Liaise closely with supervisors, planners, and contractors to resolve scheduling and operational issues. Monitor outstanding jobs and proactively drive completion. Assist in mentoring and supporting junior coordinators where required. Maintain excellent customer service standards at all times. Essential Experience & Skills Proven experience working within social housing repairs and maintenance. Previous experience in a Senior Repairs Coordinator, Repairs Planner, Scheduler, or similar role. Strong understanding of responsive repairs processes and scheduling systems. Experience managing high-volume workloads in a fast-paced environment. Excellent organisational and communication skills. Ability to prioritise workloads and problem-solve effectively. Strong IT skills including Microsoft Office and housing/repairs management systems. Ability to work well under pressure and meet deadlines.
CARPENTER / MULTI-TRADE OPERATIVE Professional Summary Experienced Carpenter / Multi-Trade Operative with a strong background in social housing repairs and maintenance , delivering high-quality workmanship across occupied residential properties. Skilled in carpentry, fire door compliance, and a wide range of multi-trade repairs including plumbing, plastering, tiling, decorating, locksmithing, and glazing. Reliable, safety-focused, and committed to delivering first-time fixes and excellent customer service. Key Skills Carpentry (doors, skirting, architraves, kitchens, flooring) Fire door installation, maintenance, and compliance works Multi-trade repairs (plastering, tiling, plumbing, decorating) Locksmithing (lock fitting, repair, replacement) Glazing repairs and glass replacement Responsive repairs in social housing environments Health & Safety compliance and risk assessments PDA/mobile job recording systems Customer-facing repair work in occupied homes Emergency and out-of-hours repairs Experience Multi-Trade Operative / Carpenter Social Housing Maintenance Contracts (London) Delivered responsive repairs across occupied residential properties Completed carpentry works including doors, kitchens, and structural timber repairs Undertook fire door inspections, repairs, and compliance upgrades Carried out multi-trade tasks including plastering, tiling, plumbing, and decorating Performed locksmith duties including lock changes and repairs Completed glazing repairs and sealing works to residential units Used PDA systems to record work orders and job completion in real time Followed strict Health & Safety procedures on all sites Worked closely with supervisors and planners to meet deadlines Qualifications NVQ Level 3 Carpentry & Joinery (or equivalent) CSCS Card (if held) PASMA / Working at Heights (if held) Additional Information Full UK Driving Licence Own tools and transport compliant (van provided in employment where applicable) Available for immediate start Flexible for emergency callout rota and overtime work
May 28, 2026
Full time
CARPENTER / MULTI-TRADE OPERATIVE Professional Summary Experienced Carpenter / Multi-Trade Operative with a strong background in social housing repairs and maintenance , delivering high-quality workmanship across occupied residential properties. Skilled in carpentry, fire door compliance, and a wide range of multi-trade repairs including plumbing, plastering, tiling, decorating, locksmithing, and glazing. Reliable, safety-focused, and committed to delivering first-time fixes and excellent customer service. Key Skills Carpentry (doors, skirting, architraves, kitchens, flooring) Fire door installation, maintenance, and compliance works Multi-trade repairs (plastering, tiling, plumbing, decorating) Locksmithing (lock fitting, repair, replacement) Glazing repairs and glass replacement Responsive repairs in social housing environments Health & Safety compliance and risk assessments PDA/mobile job recording systems Customer-facing repair work in occupied homes Emergency and out-of-hours repairs Experience Multi-Trade Operative / Carpenter Social Housing Maintenance Contracts (London) Delivered responsive repairs across occupied residential properties Completed carpentry works including doors, kitchens, and structural timber repairs Undertook fire door inspections, repairs, and compliance upgrades Carried out multi-trade tasks including plastering, tiling, plumbing, and decorating Performed locksmith duties including lock changes and repairs Completed glazing repairs and sealing works to residential units Used PDA systems to record work orders and job completion in real time Followed strict Health & Safety procedures on all sites Worked closely with supervisors and planners to meet deadlines Qualifications NVQ Level 3 Carpentry & Joinery (or equivalent) CSCS Card (if held) PASMA / Working at Heights (if held) Additional Information Full UK Driving Licence Own tools and transport compliant (van provided in employment where applicable) Available for immediate start Flexible for emergency callout rota and overtime work
Void Supervisor - Local Authority (Contract) Location: South East London Rate: 28.60 per hour (PAYE) Contract: Ongoing Requirement: Own vehicle required Overview We're recruiting for a Void Supervisor to join a busy local authority housing team in South East London. This is a hands-on role focused on overseeing the delivery of void (empty homes) works, ensuring properties are turned around quickly, safely and to a high standard ready for new tenants. You'll play a key role in reducing void times, managing operatives and subcontractors, and ensuring works are delivered in line with compliance, quality and cost expectations. key Responsibilities Supervise day-to-day delivery of void works across a portfolio of social housing properties Manage operatives and subcontractors to ensure works are completed on time and to specification Carry out pre and post inspections, identifying required works and signing off completed properties Monitor progress against void turnaround targets and take corrective action where needed Ensure all works comply with health & safety standards, including RAMS and safe systems of work Liaise with internal teams (allocations, housing officers, planners) to coordinate property handovers Manage materials, ordering and cost control in line with budgets Ensure quality of works meets required standards and minimise defects/rework Provide updates and reports on performance, progress and any issues impacting delivery Requirements Proven experience in a Void Supervisor / Repairs Supervisor role within social housing Strong knowledge of voids, responsive repairs and property maintenance Experience managing operatives and subcontractors on-site Good understanding of health & safety regulations and compliance Ability to carry out inspections and assess quality of works Strong organisational and problem-solving skills Full UK driving licence and access to own vehicle (essential)
May 23, 2026
Contractor
Void Supervisor - Local Authority (Contract) Location: South East London Rate: 28.60 per hour (PAYE) Contract: Ongoing Requirement: Own vehicle required Overview We're recruiting for a Void Supervisor to join a busy local authority housing team in South East London. This is a hands-on role focused on overseeing the delivery of void (empty homes) works, ensuring properties are turned around quickly, safely and to a high standard ready for new tenants. You'll play a key role in reducing void times, managing operatives and subcontractors, and ensuring works are delivered in line with compliance, quality and cost expectations. key Responsibilities Supervise day-to-day delivery of void works across a portfolio of social housing properties Manage operatives and subcontractors to ensure works are completed on time and to specification Carry out pre and post inspections, identifying required works and signing off completed properties Monitor progress against void turnaround targets and take corrective action where needed Ensure all works comply with health & safety standards, including RAMS and safe systems of work Liaise with internal teams (allocations, housing officers, planners) to coordinate property handovers Manage materials, ordering and cost control in line with budgets Ensure quality of works meets required standards and minimise defects/rework Provide updates and reports on performance, progress and any issues impacting delivery Requirements Proven experience in a Void Supervisor / Repairs Supervisor role within social housing Strong knowledge of voids, responsive repairs and property maintenance Experience managing operatives and subcontractors on-site Good understanding of health & safety regulations and compliance Ability to carry out inspections and assess quality of works Strong organisational and problem-solving skills Full UK driving licence and access to own vehicle (essential)
Scheduling Team Leader - Social Housing Repairs & Maintenance Full time, permanent Based in Stratford 34,000 per annum Here at Howells, we are working with a leading property services contractor to recruit an experienced and driven Scheduling Team Leader to join their team. Our client is a well-established specialist delivering responsive repairs, planned works, refurbishments, and void services. With a strong workforce and long-standing industry experience, they are committed to keeping residents safe, properties well maintained, and clients fully compliant. The Role As Scheduling Team Leader, you will oversee the day-to-day scheduling and administration of reactive and/or planned repairs services, ensuring performance and customer service targets are consistently met. You will support the management of a team of planners and call handlers, driving efficient resource planning and delivering a high standard of customer service. Responsibilities Manage resource planning activities to maximise efficiency Support the team in achieving weekly KPI targets by ensuring jobs and appointments are met Monitor KPI performance and analyse service failures to drive continuous improvement Carry out regular audits of team performance and address any issues identified Ensure all reporting systems are accurately maintained and updated in a timely manner Deliver excellent customer service to residents and clients Handle resident queries, manage appointment changes, and arrange bookings Support customer satisfaction initiatives, including surveys where required Attend meetings and provide regular updates to the team Promote a positive team culture and maintain high standards Assist with people management responsibilities where required Ensure compliance with company policies, procedures, and environmental standards Collaborate with other departments to ensure smooth service delivery Key Criteria Experience within a scheduling or call centre environment Background in maintenance/repairs, ideally within social housing Strong customer service focus with an excellent telephone manner Good communication and organisational skills Ability to identify and resolve issues effectively Strong prioritisation skills and ability to meet deadlines Ability to work under pressure in a fast-paced environment High attention to detail Team player with supervisory or team leadership experience What's on Offer 25 days annual leave + bank holidays Long service awards Employee perks and discount scheme Paid volunteer day each year Ongoing training, support, and career progression opportunities Inclusive and supportive working environment This is a great opportunity for someone looking to step into or further develop their leadership career within the Social Housing sector, working with a reputable contractor delivering essential services. For more information and your chance of securing this role, please apply online!
May 21, 2026
Full time
Scheduling Team Leader - Social Housing Repairs & Maintenance Full time, permanent Based in Stratford 34,000 per annum Here at Howells, we are working with a leading property services contractor to recruit an experienced and driven Scheduling Team Leader to join their team. Our client is a well-established specialist delivering responsive repairs, planned works, refurbishments, and void services. With a strong workforce and long-standing industry experience, they are committed to keeping residents safe, properties well maintained, and clients fully compliant. The Role As Scheduling Team Leader, you will oversee the day-to-day scheduling and administration of reactive and/or planned repairs services, ensuring performance and customer service targets are consistently met. You will support the management of a team of planners and call handlers, driving efficient resource planning and delivering a high standard of customer service. Responsibilities Manage resource planning activities to maximise efficiency Support the team in achieving weekly KPI targets by ensuring jobs and appointments are met Monitor KPI performance and analyse service failures to drive continuous improvement Carry out regular audits of team performance and address any issues identified Ensure all reporting systems are accurately maintained and updated in a timely manner Deliver excellent customer service to residents and clients Handle resident queries, manage appointment changes, and arrange bookings Support customer satisfaction initiatives, including surveys where required Attend meetings and provide regular updates to the team Promote a positive team culture and maintain high standards Assist with people management responsibilities where required Ensure compliance with company policies, procedures, and environmental standards Collaborate with other departments to ensure smooth service delivery Key Criteria Experience within a scheduling or call centre environment Background in maintenance/repairs, ideally within social housing Strong customer service focus with an excellent telephone manner Good communication and organisational skills Ability to identify and resolve issues effectively Strong prioritisation skills and ability to meet deadlines Ability to work under pressure in a fast-paced environment High attention to detail Team player with supervisory or team leadership experience What's on Offer 25 days annual leave + bank holidays Long service awards Employee perks and discount scheme Paid volunteer day each year Ongoing training, support, and career progression opportunities Inclusive and supportive working environment This is a great opportunity for someone looking to step into or further develop their leadership career within the Social Housing sector, working with a reputable contractor delivering essential services. For more information and your chance of securing this role, please apply online!
Repairs Scheduling Housing 5 days on site in Liverpool close to train station DRS We are seeking an organised and proactive Planner / Scheduling Support professional to join our housing services team based in Liverpool city centre. This role is critical in ensuring efficient allocation of repairs, maintenance tasks, and operative schedules to support smooth delivery of housing services to residents.The ideal candidate will have experience within social housing or a similar environment and be confident using scheduling tools-particularly DRS (Dynamic Resource Scheduling)-along with wider housing management systems. Key Responsibilities Manage and coordinate daily schedules for operatives and contractors within the housing repairs and maintenance team. Use DRS to allocate work orders, optimise routes, and maximise resource efficiency. Monitor operative workloads, adjust schedules based on emergencies, delays, or tenant needs. Liaise with tenants to arrange appointments, confirm access, and provide updates on repairs. Work closely with repairs supervisors and customer service teams to ensure works are completed within KPIs and service standards. Maintain accurate records of jobs, progress notes, and outcomes within housing management systems. Support in reporting on performance, missed appointments, and schedule adherence. Handle urgent scheduling changes and re-prioritise tasks as needed throughout the day. Provide general administrative and planning support as required by the wider team. Skills & Experience Required Experience using DRS (Dynamic Resource Scheduling) within a housing or maintenance environment - highly desirable. Strong knowledge of housing repairs processes and/or social housing operations. Excellent organisational and multitasking skills. Confident about using IT systems and able to pick up new software quickly. Strong communication skills when dealing with tenants, operatives, and internal teams. Ability to remain calm under pressure and handle fast-paced scheduling demands. Attention to detail and commitment to delivering a high-quality service. What We're Looking For Someone reliable, proactive, and able to work independently. A team player who contributes positively to service delivery. Someone who is comfortable working on-site five days per week in a busy office environment. Immediate start What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
May 20, 2026
Seasonal
Repairs Scheduling Housing 5 days on site in Liverpool close to train station DRS We are seeking an organised and proactive Planner / Scheduling Support professional to join our housing services team based in Liverpool city centre. This role is critical in ensuring efficient allocation of repairs, maintenance tasks, and operative schedules to support smooth delivery of housing services to residents.The ideal candidate will have experience within social housing or a similar environment and be confident using scheduling tools-particularly DRS (Dynamic Resource Scheduling)-along with wider housing management systems. Key Responsibilities Manage and coordinate daily schedules for operatives and contractors within the housing repairs and maintenance team. Use DRS to allocate work orders, optimise routes, and maximise resource efficiency. Monitor operative workloads, adjust schedules based on emergencies, delays, or tenant needs. Liaise with tenants to arrange appointments, confirm access, and provide updates on repairs. Work closely with repairs supervisors and customer service teams to ensure works are completed within KPIs and service standards. Maintain accurate records of jobs, progress notes, and outcomes within housing management systems. Support in reporting on performance, missed appointments, and schedule adherence. Handle urgent scheduling changes and re-prioritise tasks as needed throughout the day. Provide general administrative and planning support as required by the wider team. Skills & Experience Required Experience using DRS (Dynamic Resource Scheduling) within a housing or maintenance environment - highly desirable. Strong knowledge of housing repairs processes and/or social housing operations. Excellent organisational and multitasking skills. Confident about using IT systems and able to pick up new software quickly. Strong communication skills when dealing with tenants, operatives, and internal teams. Ability to remain calm under pressure and handle fast-paced scheduling demands. Attention to detail and commitment to delivering a high-quality service. What We're Looking For Someone reliable, proactive, and able to work independently. A team player who contributes positively to service delivery. Someone who is comfortable working on-site five days per week in a busy office environment. Immediate start What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Customer Service Manager - Social Housing Repairs & Maintenance Based near Surbiton Full-Time, permanent Salary: £40,000 - £48,000 DOE We are currently working in partnership with a leading contractor within the Social Housing sector to recruit an experienced and customer-focused Customer Service Manager to join their growing team located near Surbiton. This is an excellent opportunity for an experienced service delivery professional to lead a busy Customer Service function within a fast-paced repairs and maintenance environment. The successful candidate will play a key role in driving customer satisfaction, operational efficiency, and service excellence across responsive repairs and maintenance services. As the Customer Service Manager, you will oversee the day-to-day management of the Customer Service Centre, ensuring residents receive a high-quality and responsive service across multiple communication channels. You will also support planning and scheduling functions to ensure repairs and maintenance services are effectively coordinated and delivered in line with service standards and KPIs. This role would suit somebody with strong leadership experience within Social Housing, Facilities Management, or a similar service-led environment. Key Responsibilities: Lead, motivate, and develop the Customer Service Team to deliver exceptional customer service Oversee customer contact operations, ensuring enquiries, service requests, and complaints are resolved efficiently Support repairs scheduling, workforce planning, and logistical coordination across responsive maintenance services Monitor operational performance, customer satisfaction, and service delivery metrics Act as an escalation point for complex customer issues and complaint resolution Work collaboratively with operational teams, planners, contractors, and stakeholders to ensure seamless service delivery Drive continuous improvement initiatives, implementing new processes and systems where required Produce regular operational and performance reports for senior management Key Criteria: Previous experience managing a customer service or contact centre function within Social Housing, Repairs & Maintenance, or Facilities Management Experience overseeing planning, scheduling, or resource coordination for a mobile workforce Strong understanding of repairs and maintenance service delivery Proven leadership and people management experience Experience using CRM systems, scheduling platforms, and repairs management software Excellent communication, organisational, and problem-solving skills Ability to analyse performance data and implement service improvements Strong stakeholder management and relationship-building skills What's on Offer: Excellent career progression and development opportunities Competitive salary and benefits package 25 days holiday plus bank holidays Enhanced company benefits and wellbeing support Opportunity to join a growing and forward-thinking organisation within the Social Housing sector This is an excellent opportunity for somebody looking to further their career with a highly reputable and expanding contractor delivering essential services within Social Housing.
May 18, 2026
Full time
Customer Service Manager - Social Housing Repairs & Maintenance Based near Surbiton Full-Time, permanent Salary: £40,000 - £48,000 DOE We are currently working in partnership with a leading contractor within the Social Housing sector to recruit an experienced and customer-focused Customer Service Manager to join their growing team located near Surbiton. This is an excellent opportunity for an experienced service delivery professional to lead a busy Customer Service function within a fast-paced repairs and maintenance environment. The successful candidate will play a key role in driving customer satisfaction, operational efficiency, and service excellence across responsive repairs and maintenance services. As the Customer Service Manager, you will oversee the day-to-day management of the Customer Service Centre, ensuring residents receive a high-quality and responsive service across multiple communication channels. You will also support planning and scheduling functions to ensure repairs and maintenance services are effectively coordinated and delivered in line with service standards and KPIs. This role would suit somebody with strong leadership experience within Social Housing, Facilities Management, or a similar service-led environment. Key Responsibilities: Lead, motivate, and develop the Customer Service Team to deliver exceptional customer service Oversee customer contact operations, ensuring enquiries, service requests, and complaints are resolved efficiently Support repairs scheduling, workforce planning, and logistical coordination across responsive maintenance services Monitor operational performance, customer satisfaction, and service delivery metrics Act as an escalation point for complex customer issues and complaint resolution Work collaboratively with operational teams, planners, contractors, and stakeholders to ensure seamless service delivery Drive continuous improvement initiatives, implementing new processes and systems where required Produce regular operational and performance reports for senior management Key Criteria: Previous experience managing a customer service or contact centre function within Social Housing, Repairs & Maintenance, or Facilities Management Experience overseeing planning, scheduling, or resource coordination for a mobile workforce Strong understanding of repairs and maintenance service delivery Proven leadership and people management experience Experience using CRM systems, scheduling platforms, and repairs management software Excellent communication, organisational, and problem-solving skills Ability to analyse performance data and implement service improvements Strong stakeholder management and relationship-building skills What's on Offer: Excellent career progression and development opportunities Competitive salary and benefits package 25 days holiday plus bank holidays Enhanced company benefits and wellbeing support Opportunity to join a growing and forward-thinking organisation within the Social Housing sector This is an excellent opportunity for somebody looking to further their career with a highly reputable and expanding contractor delivering essential services within Social Housing.
Repairs Planner / Scheduler - Social Housing Repairs & Maintenance Full-Time, temporary (around 4 weeks) Based in Hitchin £14 - £15 per hour, 37.5 hour week Are you an experienced Planner and Customer Service Provider? If so, we may be able to help you! Here at Howells, we are working with a leading, UK contractor to find an experienced and proactive Repairs Planner / Scheduler to join their team, work click apply for full job details
May 15, 2026
Seasonal
Repairs Planner / Scheduler - Social Housing Repairs & Maintenance Full-Time, temporary (around 4 weeks) Based in Hitchin £14 - £15 per hour, 37.5 hour week Are you an experienced Planner and Customer Service Provider? If so, we may be able to help you! Here at Howells, we are working with a leading, UK contractor to find an experienced and proactive Repairs Planner / Scheduler to join their team, work click apply for full job details
Are you looking to make a difference in a fast-paced planning environment? We re recruiting for a Planner to join a well-established business within the Social Housing and Property Maintenance sector based in Hertfordshire. The Role As the Planner, you ll: Schedule repairs and maintenance works for operatives and subcontractors. Manage daily diaries to maximise productivity and efficiency. Liaise with tenants, clients, and operatives regarding appointments and updates. Monitor jobs through to completion to support first-time fix targets. Update planning systems and ensure works are completed accurately. You To be successful in the role of Planner, you ll bring: Previous planning, scheduling, or administrative experience. Strong customer service and communication skills. Good working knowledge of Microsoft Excel, Word, and Outlook. Excellent organisation and time management skills. The ability to work independently and as part of a team. What s in it for you? This leading business is well-established in the Social Housing and Property Maintenance sector, with a strong reputation for delivering quality services and a commitment to its workforce. You'll enjoy a range of benefits: Competitive salary 25 days annual leave plus bank holidays and birthday leave Annual pay reviews Enhanced maternity and paternity packages Pension, life assurance and healthcare benefits Gym membership discounts and employee perks Ongoing training and development opportunities Apply Now! To apply for the position of Planner, click Apply Now and send your CV to Caitlin Catterson. Interviews are taking place now, so don t miss your chance to join this exciting opportunity!
May 13, 2026
Full time
Are you looking to make a difference in a fast-paced planning environment? We re recruiting for a Planner to join a well-established business within the Social Housing and Property Maintenance sector based in Hertfordshire. The Role As the Planner, you ll: Schedule repairs and maintenance works for operatives and subcontractors. Manage daily diaries to maximise productivity and efficiency. Liaise with tenants, clients, and operatives regarding appointments and updates. Monitor jobs through to completion to support first-time fix targets. Update planning systems and ensure works are completed accurately. You To be successful in the role of Planner, you ll bring: Previous planning, scheduling, or administrative experience. Strong customer service and communication skills. Good working knowledge of Microsoft Excel, Word, and Outlook. Excellent organisation and time management skills. The ability to work independently and as part of a team. What s in it for you? This leading business is well-established in the Social Housing and Property Maintenance sector, with a strong reputation for delivering quality services and a commitment to its workforce. You'll enjoy a range of benefits: Competitive salary 25 days annual leave plus bank holidays and birthday leave Annual pay reviews Enhanced maternity and paternity packages Pension, life assurance and healthcare benefits Gym membership discounts and employee perks Ongoing training and development opportunities Apply Now! To apply for the position of Planner, click Apply Now and send your CV to Caitlin Catterson. Interviews are taking place now, so don t miss your chance to join this exciting opportunity!
CARPENTER / MULTI-TRADE OPERATIVE Professional Summary Experienced Carpenter / Multi-Trade Operative with a strong background in social housing repairs and maintenance , delivering high-quality workmanship across occupied residential properties. Skilled in carpentry, fire door compliance, and a wide range of multi-trade repairs including plumbing, plastering, tiling, decorating, locksmithing, and glazing. Reliable, safety-focused, and committed to delivering first-time fixes and excellent customer service. Key Skills Carpentry (doors, skirting, architraves, kitchens, flooring) Fire door installation, maintenance, and compliance works Multi-trade repairs (plastering, tiling, plumbing, decorating) Locksmithing (lock fitting, repair, replacement) Glazing repairs and glass replacement Responsive repairs in social housing environments Health & Safety compliance and risk assessments PDA/mobile job recording systems Customer-facing repair work in occupied homes Emergency and out-of-hours repairs Experience Multi-Trade Operative / Carpenter Social Housing Maintenance Contracts (London) Delivered responsive repairs across occupied residential properties Completed carpentry works including doors, kitchens, and structural timber repairs Undertook fire door inspections, repairs, and compliance upgrades Carried out multi-trade tasks including plastering, tiling, plumbing, and decorating Performed locksmith duties including lock changes and repairs Completed glazing repairs and sealing works to residential units Used PDA systems to record work orders and job completion in real time Followed strict Health & Safety procedures on all sites Worked closely with supervisors and planners to meet deadlines Qualifications NVQ Level 3 Carpentry & Joinery (or equivalent) CSCS Card (if held) PASMA / Working at Heights (if held) Additional Information Full UK Driving Licence Own tools and transport compliant (van provided in employment where applicable) Available for immediate start Flexible for emergency callout rota and overtime work
May 04, 2026
Full time
CARPENTER / MULTI-TRADE OPERATIVE Professional Summary Experienced Carpenter / Multi-Trade Operative with a strong background in social housing repairs and maintenance , delivering high-quality workmanship across occupied residential properties. Skilled in carpentry, fire door compliance, and a wide range of multi-trade repairs including plumbing, plastering, tiling, decorating, locksmithing, and glazing. Reliable, safety-focused, and committed to delivering first-time fixes and excellent customer service. Key Skills Carpentry (doors, skirting, architraves, kitchens, flooring) Fire door installation, maintenance, and compliance works Multi-trade repairs (plastering, tiling, plumbing, decorating) Locksmithing (lock fitting, repair, replacement) Glazing repairs and glass replacement Responsive repairs in social housing environments Health & Safety compliance and risk assessments PDA/mobile job recording systems Customer-facing repair work in occupied homes Emergency and out-of-hours repairs Experience Multi-Trade Operative / Carpenter Social Housing Maintenance Contracts (London) Delivered responsive repairs across occupied residential properties Completed carpentry works including doors, kitchens, and structural timber repairs Undertook fire door inspections, repairs, and compliance upgrades Carried out multi-trade tasks including plastering, tiling, plumbing, and decorating Performed locksmith duties including lock changes and repairs Completed glazing repairs and sealing works to residential units Used PDA systems to record work orders and job completion in real time Followed strict Health & Safety procedures on all sites Worked closely with supervisors and planners to meet deadlines Qualifications NVQ Level 3 Carpentry & Joinery (or equivalent) CSCS Card (if held) PASMA / Working at Heights (if held) Additional Information Full UK Driving Licence Own tools and transport compliant (van provided in employment where applicable) Available for immediate start Flexible for emergency callout rota and overtime work
Repairs Supervisor Location: North West London Contract Type: Temporary to Permanent Rate: 25 per hour + Company Van & Fuel Card About the Role We are currently recruiting for an experienced Repairs Supervisor to join a leading social housing contractor operating across North West London. This is a fantastic temp-to-perm opportunity for a motivated individual with a strong background in reactive repairs and planned works. Working on behalf of a reputable housing provider, you will play a key role in ensuring high-quality service delivery, excellent tenant satisfaction, and compliance with industry standards. Key Responsibilities Oversee day-to-day delivery of reactive repairs and planned maintenance. Manage and support a team of operatives and subcontractors across multiple sites Conduct pre- and post-inspections to ensure works meet quality and safety standards Ensure all works are completed within agreed KPIs and SLAs Handle tenant queries and complaints professionally, ensuring a high level of customer service Monitor productivity, performance, and compliance across your patch Work closely with planners, contract managers, and clients to ensure smooth operations Ensure adherence to health & safety regulations at all times Requirements Proven experience as a Repairs Supervisor within social housing or a similar environment Strong knowledge of reactive maintenance, planned works, and damp & mould processes Experience managing operatives and subcontractors Excellent organisational and problem-solving skills Strong communication and customer service abilities Full UK driving licence (essential) What's on Offer Competitive rate of 25 per hour Company van and fuel card provided Opportunity to secure a permanent position with a growing contractor Supportive team environment and long-term career prospects How to Apply If you are an experienced Repairs Supervisor looking for your next opportunity in North West London, we would love to hear from you. Apply today to be considered for this position.
May 04, 2026
Full time
Repairs Supervisor Location: North West London Contract Type: Temporary to Permanent Rate: 25 per hour + Company Van & Fuel Card About the Role We are currently recruiting for an experienced Repairs Supervisor to join a leading social housing contractor operating across North West London. This is a fantastic temp-to-perm opportunity for a motivated individual with a strong background in reactive repairs and planned works. Working on behalf of a reputable housing provider, you will play a key role in ensuring high-quality service delivery, excellent tenant satisfaction, and compliance with industry standards. Key Responsibilities Oversee day-to-day delivery of reactive repairs and planned maintenance. Manage and support a team of operatives and subcontractors across multiple sites Conduct pre- and post-inspections to ensure works meet quality and safety standards Ensure all works are completed within agreed KPIs and SLAs Handle tenant queries and complaints professionally, ensuring a high level of customer service Monitor productivity, performance, and compliance across your patch Work closely with planners, contract managers, and clients to ensure smooth operations Ensure adherence to health & safety regulations at all times Requirements Proven experience as a Repairs Supervisor within social housing or a similar environment Strong knowledge of reactive maintenance, planned works, and damp & mould processes Experience managing operatives and subcontractors Excellent organisational and problem-solving skills Strong communication and customer service abilities Full UK driving licence (essential) What's on Offer Competitive rate of 25 per hour Company van and fuel card provided Opportunity to secure a permanent position with a growing contractor Supportive team environment and long-term career prospects How to Apply If you are an experienced Repairs Supervisor looking for your next opportunity in North West London, we would love to hear from you. Apply today to be considered for this position.
