Stevenage Due to the positive growth at MBDA a position has been created to manage the Cyber Security Engineering team and lead in its capability delivery. As our Cyber Security Capability Manager reporting into the UK Head of Cyber Security, you'll play a vital leadership role at the heart of our cyber security mission, leading a team of skilled engineers and specialists who protect MBDA's criti click apply for full job details
Jan 16, 2026
Full time
Stevenage Due to the positive growth at MBDA a position has been created to manage the Cyber Security Engineering team and lead in its capability delivery. As our Cyber Security Capability Manager reporting into the UK Head of Cyber Security, you'll play a vital leadership role at the heart of our cyber security mission, leading a team of skilled engineers and specialists who protect MBDA's criti click apply for full job details
A leading travel technology company in the UK is seeking a Senior Product Manager to lead product delivery across engineering squads. This role requires a proven track record in product management in fast-paced environments, strong analytical skills, and experience with cross-functional teams. You'll collaborate with various stakeholders, drive product initiatives, and contribute to significant improvements that enhance customer experiences. Enjoy a hybrid work environment and fantastic perks that prioritize your career growth and well-being.
Jan 16, 2026
Full time
A leading travel technology company in the UK is seeking a Senior Product Manager to lead product delivery across engineering squads. This role requires a proven track record in product management in fast-paced environments, strong analytical skills, and experience with cross-functional teams. You'll collaborate with various stakeholders, drive product initiatives, and contribute to significant improvements that enhance customer experiences. Enjoy a hybrid work environment and fantastic perks that prioritize your career growth and well-being.
Stantec Consulting International Ltd.
Edinburgh, Midlothian
Overview Stantec seeks an experienced consultant to join our busy Flood and Water Management team. This position would ideally be based from our Reading office, but we would however consider other locations for the right candidate. This is a key role within our team and for the right candidate there is ample scope to grow and develop your personal profile and learn new skills along the way. We are fortunate to work with an excellent range of Public and Private clients across the UK. Our client-focused approach has enhanced our reputation as one of the leading infrastructure and development consultancies in the UK. Our success means that we are actively recruiting to support our growing water management groups. Our work covers a wide range of sectors and technical disciplines, and depending on your skills and interests, you will be able to engage in projects ranging from policy and modelling-based assessments to the detailed design of flood management and river restoration schemes. However, our primary interest is in someone who can support our existing river restoration and development projects. Ideally, you will hold a background in geomorphology or flood risk and your main tasks will include providing support to our Water Management Team and Project Directors developing your role as a principal consultant. You will have responsibility and lead the whole project lifecycle from initial enquiry through to successful delivery, and manage other members of the team as well as wider relationships across the business. You will also provide support to our eco-services sector, delivering fluvial audits, river restoration and geomorphology assessments, and will support on some WFD Assessments, EIA, flood risk assessments, drainage designs, and option reporting for all types and scales of projects, liaising with the design teams and client representatives. Our projects range from river restoration schemes, habitat creation, flood risk assessments, and flood alleviation for public and private sector clients. You will, therefore, have an interest in enhancing the water environment, flood risk, and river engineering projects, with a focus on delivering a client-focused service. For the right candidate, we can tailor a role to suit your experience and aspirations. We can offer you a competitive benefits package, a strong culture of learning and development, and a great environment to work in. As we look to further diversify and grow our wider Stantec UK business you will potentially be presented with future opportunities across our diversified business lines to further your career. We can also offer you a mix of home and office working, which will help maintain a good work-life balance and effective teamwork. We work as a national technical team and so there is an opportunity to work with a wide range of clients and fellow professionals across the UK. About You You will be a BSc/BEng/MEng/MSc qualified and ideally be chartered (or nearly chartered) through the relevant institution ICE/CIWEM. You should also be able to demonstrate significant capability in technical leadership and delivery in complex water and environmental projects, specifically in one or more of the following areas; Geomorphology and fluvial audits River engineering, restoration/habitat improvement, flood alleviation schemes Habitats directive and water framework directive assessments. Flood risk assessments, development resilience and environmental statements River and sediment hydraulic modelling. Catchment based approaches to sustainable water and sediment management. Your passion and experience of delivering quality design solutions is most crucial to your success in this role. You will be ambitious, forward thinking and have a desire to better your career. The friendly and collaborative culture at Stantec is something we are proud of and we have many other reasons for you to be excited about joining us. We offer a competitive salary, agile and flexible working arrangements, industry leading training, great projects and lots more! Why not apply today! About Stantec The Stantec community unites more than 32,000 employees working in over 450 locations across 6 continents. We have been working with our clients and communities in the UK for over 150 years. We plan, design, deliver and manage the development and infrastructure needed to support the creation of sustainable, healthy and prosperous communities. Our teams provide effective and relevant solutions, translating our clients' vision into valued consents, deliverable plans for projects and programmes, and efficient designs for delivery, based on technical excellence and deep market insights. We deal with today's challenges, but also keep a fairer, better tomorrow in sight, looking at how we deliver clean growth, support radical changes in our economy and meet the needs of future communities. Stantec provides equal employment opportunities to all qualified employees and applicants for future and current employment and prohibit discrimination on the grounds of race, colour, religion, sex, national origin, age, marital status, genetic information, disability, sexual orientation, gender identity or gender expression. We prohibit discrimination in decisions concerning recruitment, hiring, referral, promotion, compensation, fringe benefits, job training, terminations or any other condition of employment. Stantec is in compliance with laws and regulations and ensures equitable opportunities in all aspects of employment. Building an inspired, inclusive work environment that attracts, supports, and develops world-class talent is a crucial key to our success. If you are excited by this role but worry that your experience doesn't exactly align, we encourage you to apply. At Stantec we want you to perform your best at every stage of the recruitment process and are committed to ensuring it is accessible to all. If you need any support or require adjustments to be made then please contact and we will talk to you about how we can support you.
Jan 16, 2026
Full time
Overview Stantec seeks an experienced consultant to join our busy Flood and Water Management team. This position would ideally be based from our Reading office, but we would however consider other locations for the right candidate. This is a key role within our team and for the right candidate there is ample scope to grow and develop your personal profile and learn new skills along the way. We are fortunate to work with an excellent range of Public and Private clients across the UK. Our client-focused approach has enhanced our reputation as one of the leading infrastructure and development consultancies in the UK. Our success means that we are actively recruiting to support our growing water management groups. Our work covers a wide range of sectors and technical disciplines, and depending on your skills and interests, you will be able to engage in projects ranging from policy and modelling-based assessments to the detailed design of flood management and river restoration schemes. However, our primary interest is in someone who can support our existing river restoration and development projects. Ideally, you will hold a background in geomorphology or flood risk and your main tasks will include providing support to our Water Management Team and Project Directors developing your role as a principal consultant. You will have responsibility and lead the whole project lifecycle from initial enquiry through to successful delivery, and manage other members of the team as well as wider relationships across the business. You will also provide support to our eco-services sector, delivering fluvial audits, river restoration and geomorphology assessments, and will support on some WFD Assessments, EIA, flood risk assessments, drainage designs, and option reporting for all types and scales of projects, liaising with the design teams and client representatives. Our projects range from river restoration schemes, habitat creation, flood risk assessments, and flood alleviation for public and private sector clients. You will, therefore, have an interest in enhancing the water environment, flood risk, and river engineering projects, with a focus on delivering a client-focused service. For the right candidate, we can tailor a role to suit your experience and aspirations. We can offer you a competitive benefits package, a strong culture of learning and development, and a great environment to work in. As we look to further diversify and grow our wider Stantec UK business you will potentially be presented with future opportunities across our diversified business lines to further your career. We can also offer you a mix of home and office working, which will help maintain a good work-life balance and effective teamwork. We work as a national technical team and so there is an opportunity to work with a wide range of clients and fellow professionals across the UK. About You You will be a BSc/BEng/MEng/MSc qualified and ideally be chartered (or nearly chartered) through the relevant institution ICE/CIWEM. You should also be able to demonstrate significant capability in technical leadership and delivery in complex water and environmental projects, specifically in one or more of the following areas; Geomorphology and fluvial audits River engineering, restoration/habitat improvement, flood alleviation schemes Habitats directive and water framework directive assessments. Flood risk assessments, development resilience and environmental statements River and sediment hydraulic modelling. Catchment based approaches to sustainable water and sediment management. Your passion and experience of delivering quality design solutions is most crucial to your success in this role. You will be ambitious, forward thinking and have a desire to better your career. The friendly and collaborative culture at Stantec is something we are proud of and we have many other reasons for you to be excited about joining us. We offer a competitive salary, agile and flexible working arrangements, industry leading training, great projects and lots more! Why not apply today! About Stantec The Stantec community unites more than 32,000 employees working in over 450 locations across 6 continents. We have been working with our clients and communities in the UK for over 150 years. We plan, design, deliver and manage the development and infrastructure needed to support the creation of sustainable, healthy and prosperous communities. Our teams provide effective and relevant solutions, translating our clients' vision into valued consents, deliverable plans for projects and programmes, and efficient designs for delivery, based on technical excellence and deep market insights. We deal with today's challenges, but also keep a fairer, better tomorrow in sight, looking at how we deliver clean growth, support radical changes in our economy and meet the needs of future communities. Stantec provides equal employment opportunities to all qualified employees and applicants for future and current employment and prohibit discrimination on the grounds of race, colour, religion, sex, national origin, age, marital status, genetic information, disability, sexual orientation, gender identity or gender expression. We prohibit discrimination in decisions concerning recruitment, hiring, referral, promotion, compensation, fringe benefits, job training, terminations or any other condition of employment. Stantec is in compliance with laws and regulations and ensures equitable opportunities in all aspects of employment. Building an inspired, inclusive work environment that attracts, supports, and develops world-class talent is a crucial key to our success. If you are excited by this role but worry that your experience doesn't exactly align, we encourage you to apply. At Stantec we want you to perform your best at every stage of the recruitment process and are committed to ensuring it is accessible to all. If you need any support or require adjustments to be made then please contact and we will talk to you about how we can support you.
frog - Customer Service Transformation Consultant Since June 2021, frog is part of Capgemini Invent. frog partners with customer centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We're inventing the future of customer experiences by delivering market defining business models, products, services, brand engagements and communications. Joining frog means you'll be joining the "pond," a global network of studios, each with a thriving in person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community-and the world at large. What you will be doing We are seeking highly motivated and experienced consultants to join our Customer Service Transformation team. In this role you will play a key part in helping our clients to transformation their customer and contact centre operations and leverage technology to improve the way they engage with their customers. From re imagining customer care strategies and operating models delivering a service fit for the agentic era to assessing current contact centre capabilities and identifying and building the future capabilities of the service operation. There has never been a more exciting time to be focused on service transformation You will help clients to boost their operational efficacy by optimising their current technology, implementing new technology or simply improving ways of working whilst also delivering great customer experience and service vision. Throughout your work you will need to put the user at heart of what you do as you shape both customer and colleague journeys across service touchpoints and re design processes to improve the overall customer and colleague experience You should have some of the following experience: We are looking for consultants with differing levels of experience including: Previous experience in business consulting and successfully transforming customer service operations at scale Hands on experience as an end user in Customer Service and CRM platforms would be ideal but at least an understanding for capabilities that are needed (e.g., Salesforce, Microsoft Dynamics, Google Dialogflow, CCaaS, conversational AI). Passion for shaping organisations to adapt to new trends in Customer Care, including the role of Agentic AI in transforming Contact Centres Supporting clients to identity challenges and applying your expertise to improve customer journeys, communications and experiences to help them deliver on their business goals Proven experience in designing and delivering Service and CRM strategies and operating models An overview of the role This role is an exciting blend of management consulting skills, mixed with Customer Service, Technology understanding, Strategy and Operations. Customer Service Transformation and Optimisation: Assist in supporting the business transformation enabled by the adoption of Customer Service platforms (e.g. Salesforce, Microsoft Dynamics, CCaaS platforms, conversational AI). Assist in supporting the business transformation enabled by Customer Service tools to deliver key business capabilities (e.g., automation, channel strategy, customer insight, knowledge management) Work with customers to identify challenges and opportunities that will enable them to deliver on their goals. Work collaboratively with technology, data and customer teams internally and externally to develop and deliver solutions for large scale service transformation projects with a focus on customer centricity & business outcomes Collaborate with clients to assess their current customer experience and the role of their tools and technologies in enabling this. Design strategies to improve customer engagement, channel usage and contact drivers Identify opportunities for innovation and process optimisation in customer facing processes and customer service journeys Stakeholder Engagement: Serve as a point of contact for clients, keeping them updated and alignment on delivery. Work with client teams to improve adoption of Customer Service & CX technology and ways of working to drive better Customer Engagement outcomes. Collaborate with internal and external stakeholders to align solutions with business objectives. What we look for: A good fit for this role will bring many of the skills, experience, and attributes below: Storyteller - can engage and excite across colleagues and clients alike through well crafted stories and messaging Pragmatic problem solver - focuses on finding practical solutions and reducing complexity to drive results. Proactive and flexible - adopts a hands on approach to solving problems and adjusts to shifting priorities with ease. Collaborative team player - builds strong relationships and works effectively across diverse stakeholders. Excellent interpersonal skills - builds trust and fosters strong connections with colleagues, clients, and stakeholders. Adaptable and agile - thrives in dynamic environments and embraces modern, agile ways of working Intellectually curious - seeks new and different ways of doing things and applies intellectual rigour to developing points of view and proposals It would be a bonus if you had: Experience working with at least one of these platform providers - Salesforce, Microsoft Dynamics, Nice, Genesys, AWS, Google Dialogflow Need to know We don't just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring your whole self to work. We aim to build an environment where employees can enjoy a positive work life balance. We embed hybrid working in all that we do and make flexible working arrangements the day to day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. CSR We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and meet the minimum essential criteria for the role. Please opt in during the application process. About Capgemini Invent Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55 year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end to end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. Whilst you will have London as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance. Similar job opportunities If this job isn't the right fit for you, explore other opportunities! When you join Capgemini, you don't just start a new job. You become part of something bigger. Learn about how the recruitment process works - how to apply, where to follow your application, and next steps. To help you bring out the best of yourself during the interview process, we've got some great interview tips to share before the big day.
Jan 16, 2026
Full time
frog - Customer Service Transformation Consultant Since June 2021, frog is part of Capgemini Invent. frog partners with customer centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We're inventing the future of customer experiences by delivering market defining business models, products, services, brand engagements and communications. Joining frog means you'll be joining the "pond," a global network of studios, each with a thriving in person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community-and the world at large. What you will be doing We are seeking highly motivated and experienced consultants to join our Customer Service Transformation team. In this role you will play a key part in helping our clients to transformation their customer and contact centre operations and leverage technology to improve the way they engage with their customers. From re imagining customer care strategies and operating models delivering a service fit for the agentic era to assessing current contact centre capabilities and identifying and building the future capabilities of the service operation. There has never been a more exciting time to be focused on service transformation You will help clients to boost their operational efficacy by optimising their current technology, implementing new technology or simply improving ways of working whilst also delivering great customer experience and service vision. Throughout your work you will need to put the user at heart of what you do as you shape both customer and colleague journeys across service touchpoints and re design processes to improve the overall customer and colleague experience You should have some of the following experience: We are looking for consultants with differing levels of experience including: Previous experience in business consulting and successfully transforming customer service operations at scale Hands on experience as an end user in Customer Service and CRM platforms would be ideal but at least an understanding for capabilities that are needed (e.g., Salesforce, Microsoft Dynamics, Google Dialogflow, CCaaS, conversational AI). Passion for shaping organisations to adapt to new trends in Customer Care, including the role of Agentic AI in transforming Contact Centres Supporting clients to identity challenges and applying your expertise to improve customer journeys, communications and experiences to help them deliver on their business goals Proven experience in designing and delivering Service and CRM strategies and operating models An overview of the role This role is an exciting blend of management consulting skills, mixed with Customer Service, Technology understanding, Strategy and Operations. Customer Service Transformation and Optimisation: Assist in supporting the business transformation enabled by the adoption of Customer Service platforms (e.g. Salesforce, Microsoft Dynamics, CCaaS platforms, conversational AI). Assist in supporting the business transformation enabled by Customer Service tools to deliver key business capabilities (e.g., automation, channel strategy, customer insight, knowledge management) Work with customers to identify challenges and opportunities that will enable them to deliver on their goals. Work collaboratively with technology, data and customer teams internally and externally to develop and deliver solutions for large scale service transformation projects with a focus on customer centricity & business outcomes Collaborate with clients to assess their current customer experience and the role of their tools and technologies in enabling this. Design strategies to improve customer engagement, channel usage and contact drivers Identify opportunities for innovation and process optimisation in customer facing processes and customer service journeys Stakeholder Engagement: Serve as a point of contact for clients, keeping them updated and alignment on delivery. Work with client teams to improve adoption of Customer Service & CX technology and ways of working to drive better Customer Engagement outcomes. Collaborate with internal and external stakeholders to align solutions with business objectives. What we look for: A good fit for this role will bring many of the skills, experience, and attributes below: Storyteller - can engage and excite across colleagues and clients alike through well crafted stories and messaging Pragmatic problem solver - focuses on finding practical solutions and reducing complexity to drive results. Proactive and flexible - adopts a hands on approach to solving problems and adjusts to shifting priorities with ease. Collaborative team player - builds strong relationships and works effectively across diverse stakeholders. Excellent interpersonal skills - builds trust and fosters strong connections with colleagues, clients, and stakeholders. Adaptable and agile - thrives in dynamic environments and embraces modern, agile ways of working Intellectually curious - seeks new and different ways of doing things and applies intellectual rigour to developing points of view and proposals It would be a bonus if you had: Experience working with at least one of these platform providers - Salesforce, Microsoft Dynamics, Nice, Genesys, AWS, Google Dialogflow Need to know We don't just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring your whole self to work. We aim to build an environment where employees can enjoy a positive work life balance. We embed hybrid working in all that we do and make flexible working arrangements the day to day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. CSR We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and meet the minimum essential criteria for the role. Please opt in during the application process. About Capgemini Invent Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55 year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end to end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. Whilst you will have London as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance. Similar job opportunities If this job isn't the right fit for you, explore other opportunities! When you join Capgemini, you don't just start a new job. You become part of something bigger. Learn about how the recruitment process works - how to apply, where to follow your application, and next steps. To help you bring out the best of yourself during the interview process, we've got some great interview tips to share before the big day.
About the Company Our mission is that Any financial application can onboard any user, anywhere in the world, in 1 click. Transak provides onboarding to financial applications through authentication, KYC, risk checks, and fiat on/off ramps. This is a next generation of infrastructure for the next generation of financial applications that are built on blockchain and stablecoin rails. Our API and widget-based solutions are used by top partners like MetaMask, Coinbase, Ledger, and Trust Wallet to enable seamless onboarding of over 10 million users across over 450 active applications. We have raised over $37M from top-tier investors including Consensys, Tether, and Animoca Brands. About the Role We are hiring multiple Product Managers across Transak's key domains: Authentication, KYC, External APIs, Fiat Payments, Crypto Payments, Pricing, Trading, Finance, Risk, and Marketing. Each PM will own a product area end-to-end - from strategy and prioritization to execution and analytics - working closely with engineering, design, operations, and business stakeholders. You'll translate complex Web3, payments, and compliance requirements into scalable, intuitive products that serve millions of users and enterprise partners globally. Key Responsibilities 1. Product Strategy & Ownership Own a product vertical (e.g., Fiat Payments, Risk, API Integrations) from discovery to launch. Define long-term product vision, success metrics, and KPIs aligned with Transak's business objectives. Prioritize the roadmap through data, user feedback, and partner insights. 2. Execution & Delivery Write detailed PRDs and collaborate with design and engineering teams to ship high-impact features. Drive execution through agile sprints, retrospectives, and iterative improvement. Monitor performance and lead post launch analysis to inform future decisions. 3. Technical & Analytical Depth Work with backend and API engineers to optimize system scalability, reliability, and partner integrations. Use data tools (e.g., dashboards, SQL, analytics platforms) to uncover insights and improve conversion, uptime, and transaction success rates. Contribute to design discussions on architecture, user journeys, and operational automations. 4. Cross Functional Leadership Partner with compliance, finance, risk, and legal teams to ensure regulatory readiness across regions. Collaborate with partnerships and BD to onboard new wallets, fintechs, and enterprise partners. Communicate effectively with leadership on progress, risks, and strategic tradeoffs. 5. Innovation & Continuous Improvement Champion the Transak mission of "Any financial application can onboard any user, anywhere in the world in 1 click." and find ways to bring us closer to that. Speak with customers and solve their problems. Track market trends in Web3, fintech, and payments infrastructure to anticipate product opportunities. What We're Looking For 5-8+ years of software engineering and/or product management experience, ideally in fintech, crypto, or payments infrastructure. Proven success owning end to end product development in a fast paced, cross functional environment. Strong technical fluency - able to discuss APIs, integrations, architecture, and backend workflows with engineers. Analytical and data driven decision making mindset. Exceptional communication and stakeholder alignment skills across technical and non technical teams. Comfortable working across time zones in a global organization. Nice to Haves Experience in high growth fintech or Web3 startups. Prior work with KYC, payments, or liquidity systems. Exposure to AI or automation tools to scale operations. Experience with multi region product launches or regulated environments. Familiarity with crypto payments, on/off ramp APIs, or blockchain ecosystems.
Jan 16, 2026
Full time
About the Company Our mission is that Any financial application can onboard any user, anywhere in the world, in 1 click. Transak provides onboarding to financial applications through authentication, KYC, risk checks, and fiat on/off ramps. This is a next generation of infrastructure for the next generation of financial applications that are built on blockchain and stablecoin rails. Our API and widget-based solutions are used by top partners like MetaMask, Coinbase, Ledger, and Trust Wallet to enable seamless onboarding of over 10 million users across over 450 active applications. We have raised over $37M from top-tier investors including Consensys, Tether, and Animoca Brands. About the Role We are hiring multiple Product Managers across Transak's key domains: Authentication, KYC, External APIs, Fiat Payments, Crypto Payments, Pricing, Trading, Finance, Risk, and Marketing. Each PM will own a product area end-to-end - from strategy and prioritization to execution and analytics - working closely with engineering, design, operations, and business stakeholders. You'll translate complex Web3, payments, and compliance requirements into scalable, intuitive products that serve millions of users and enterprise partners globally. Key Responsibilities 1. Product Strategy & Ownership Own a product vertical (e.g., Fiat Payments, Risk, API Integrations) from discovery to launch. Define long-term product vision, success metrics, and KPIs aligned with Transak's business objectives. Prioritize the roadmap through data, user feedback, and partner insights. 2. Execution & Delivery Write detailed PRDs and collaborate with design and engineering teams to ship high-impact features. Drive execution through agile sprints, retrospectives, and iterative improvement. Monitor performance and lead post launch analysis to inform future decisions. 3. Technical & Analytical Depth Work with backend and API engineers to optimize system scalability, reliability, and partner integrations. Use data tools (e.g., dashboards, SQL, analytics platforms) to uncover insights and improve conversion, uptime, and transaction success rates. Contribute to design discussions on architecture, user journeys, and operational automations. 4. Cross Functional Leadership Partner with compliance, finance, risk, and legal teams to ensure regulatory readiness across regions. Collaborate with partnerships and BD to onboard new wallets, fintechs, and enterprise partners. Communicate effectively with leadership on progress, risks, and strategic tradeoffs. 5. Innovation & Continuous Improvement Champion the Transak mission of "Any financial application can onboard any user, anywhere in the world in 1 click." and find ways to bring us closer to that. Speak with customers and solve their problems. Track market trends in Web3, fintech, and payments infrastructure to anticipate product opportunities. What We're Looking For 5-8+ years of software engineering and/or product management experience, ideally in fintech, crypto, or payments infrastructure. Proven success owning end to end product development in a fast paced, cross functional environment. Strong technical fluency - able to discuss APIs, integrations, architecture, and backend workflows with engineers. Analytical and data driven decision making mindset. Exceptional communication and stakeholder alignment skills across technical and non technical teams. Comfortable working across time zones in a global organization. Nice to Haves Experience in high growth fintech or Web3 startups. Prior work with KYC, payments, or liquidity systems. Exposure to AI or automation tools to scale operations. Experience with multi region product launches or regulated environments. Familiarity with crypto payments, on/off ramp APIs, or blockchain ecosystems.
A leading engineering organisation is seeking a Senior Embedded Software Engineer to support cutting-edge development on Adaptive SoC platforms. This role is fully remote within the UK and ideal for engineers with deep low-level expertise across bare-metal, embedded Linux, RTOS, high-speed networking and SoC bring-up click apply for full job details
Jan 16, 2026
Contractor
A leading engineering organisation is seeking a Senior Embedded Software Engineer to support cutting-edge development on Adaptive SoC platforms. This role is fully remote within the UK and ideal for engineers with deep low-level expertise across bare-metal, embedded Linux, RTOS, high-speed networking and SoC bring-up click apply for full job details
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? Intercom is at the forefront of AI driven customer service, leading the market with Fin by Intercom, the most powerful AI customer service agent, and Helpdesk by Intercom, a fully featured AI enhanced helpdesk for human support. Our mission is to help businesses deliver incredible customer experiences while enabling support teams to work smarter, faster, and more efficiently-all through our seamless platform. More than 25,000 businesses use Intercom to send millions of messages to their customers each month. Our core values drive us: we push boundaries, move with speed and intensity, and consistently deliver outstanding value. If you're eager to grow in a fast paced environment, develop your craft, and be part of a dynamic, collaborative recruiting team, this is the opportunity for you. We are looking for a Technical Sourcer to join our talent acquisition team to help hire the exceptional talent that will power the technology behind Fin. As a Technical Sourcer, you'll play a critical role in fuelling Intercom's innovation by identifying and engaging top tier technical talent across Product Engineering, AI, Machine Learning, and Research. You'll be a strategic partner to our Engineering and TA teams-bringing creativity, rigor, and a deep understanding of the talent landscape to proactively uncover exceptional candidates. If you're passionate about sourcing deeply technical talent, and want to have an impact on one of the fastest growing AI companies in the world, we want to hear from you. What will I be doing? Drive sourcing strategy and execution for highly specialized roles in Product Engineering, AI Engineering, ML Science, and Research. Partner closely with recruiters and hiring managers to deeply understand team needs, technical requirements, and ideal candidate profiles. Proactively identify and engage passive candidates through innovative sourcing methods-including GitHub, Google Scholar, Stack Overflow, arXiv, open source communities, tech events, and bespoke search strategies. Experiment with and implement new sourcing tools, outreach methods, and engagement tactics to increase pipeline quality and diversity. Act as a thought partner within the Talent team-bringing fresh ideas, sharing best practices, and helping elevate our sourcing function. Build and nurture long term relationships with potential candidates, creating a strong talent network for future hiring needs. Contribute to key talent initiatives including diversity sourcing, market mapping, and employer branding campaigns. Maintain high data integrity in our ATS and sourcing tools, leveraging metrics to iterate and improve on sourcing effectiveness. What skills do I need? 3+ years of technical sourcing experience, ideally in high growth, fast paced environments. Proven track record of sourcing for hard to fill roles in engineering, AI, or ML, and engaging deeply technical talent globally. A strategic mindset with a proactive approach to talent discovery-you don't wait for reqs to get started. Expertise in sourcing beyond LinkedIn (e.g. GitHub, Kaggle, open source projects, technical blogs, conferences, custom Boolean strings). Strong communication and storytelling skills-you know how to craft compelling outreach messages that resonate with technical candidates. Ability to manage multiple pipelines and priorities with a focus on quality, speed, and candidate experience. Collaborative and curious-you're eager to learn, share, and contribute to a team oriented environment. Experience with tools like Greenhouse, Ashby, Gem, SeekOut, and other sourcing platforms is a plus. We invest in our people, provide great benefits and create an environment where you can grow, learn, and make an impact. Our team is a community of world class recruiters who support and challenge each other. If you want to take your recruiting career to the next level, this is the place to do it. Competitive salary and equity in a fast growing start up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you're cycling, we've got you covered on the Cycle to Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed. Ready to grow your career? If you're passionate about hiring great talent, learning from an exceptional team, and growing in a fast moving environment, we'd love to hear from you. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. NOTE for US locations : A "Metro" selection means that you live 75 miles (straight line radius) from the metropolitan geographic city center zip code. Interested in building your career at Intercom? Get future opportunities sent straight to your email.
Jan 16, 2026
Full time
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? Intercom is at the forefront of AI driven customer service, leading the market with Fin by Intercom, the most powerful AI customer service agent, and Helpdesk by Intercom, a fully featured AI enhanced helpdesk for human support. Our mission is to help businesses deliver incredible customer experiences while enabling support teams to work smarter, faster, and more efficiently-all through our seamless platform. More than 25,000 businesses use Intercom to send millions of messages to their customers each month. Our core values drive us: we push boundaries, move with speed and intensity, and consistently deliver outstanding value. If you're eager to grow in a fast paced environment, develop your craft, and be part of a dynamic, collaborative recruiting team, this is the opportunity for you. We are looking for a Technical Sourcer to join our talent acquisition team to help hire the exceptional talent that will power the technology behind Fin. As a Technical Sourcer, you'll play a critical role in fuelling Intercom's innovation by identifying and engaging top tier technical talent across Product Engineering, AI, Machine Learning, and Research. You'll be a strategic partner to our Engineering and TA teams-bringing creativity, rigor, and a deep understanding of the talent landscape to proactively uncover exceptional candidates. If you're passionate about sourcing deeply technical talent, and want to have an impact on one of the fastest growing AI companies in the world, we want to hear from you. What will I be doing? Drive sourcing strategy and execution for highly specialized roles in Product Engineering, AI Engineering, ML Science, and Research. Partner closely with recruiters and hiring managers to deeply understand team needs, technical requirements, and ideal candidate profiles. Proactively identify and engage passive candidates through innovative sourcing methods-including GitHub, Google Scholar, Stack Overflow, arXiv, open source communities, tech events, and bespoke search strategies. Experiment with and implement new sourcing tools, outreach methods, and engagement tactics to increase pipeline quality and diversity. Act as a thought partner within the Talent team-bringing fresh ideas, sharing best practices, and helping elevate our sourcing function. Build and nurture long term relationships with potential candidates, creating a strong talent network for future hiring needs. Contribute to key talent initiatives including diversity sourcing, market mapping, and employer branding campaigns. Maintain high data integrity in our ATS and sourcing tools, leveraging metrics to iterate and improve on sourcing effectiveness. What skills do I need? 3+ years of technical sourcing experience, ideally in high growth, fast paced environments. Proven track record of sourcing for hard to fill roles in engineering, AI, or ML, and engaging deeply technical talent globally. A strategic mindset with a proactive approach to talent discovery-you don't wait for reqs to get started. Expertise in sourcing beyond LinkedIn (e.g. GitHub, Kaggle, open source projects, technical blogs, conferences, custom Boolean strings). Strong communication and storytelling skills-you know how to craft compelling outreach messages that resonate with technical candidates. Ability to manage multiple pipelines and priorities with a focus on quality, speed, and candidate experience. Collaborative and curious-you're eager to learn, share, and contribute to a team oriented environment. Experience with tools like Greenhouse, Ashby, Gem, SeekOut, and other sourcing platforms is a plus. We invest in our people, provide great benefits and create an environment where you can grow, learn, and make an impact. Our team is a community of world class recruiters who support and challenge each other. If you want to take your recruiting career to the next level, this is the place to do it. Competitive salary and equity in a fast growing start up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you're cycling, we've got you covered on the Cycle to Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed. Ready to grow your career? If you're passionate about hiring great talent, learning from an exceptional team, and growing in a fast moving environment, we'd love to hear from you. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. NOTE for US locations : A "Metro" selection means that you live 75 miles (straight line radius) from the metropolitan geographic city center zip code. Interested in building your career at Intercom? Get future opportunities sent straight to your email.
VACANCY REF: CK An exceptional opportunity has arisen for an experienced Director specialising in the Data Centre sector to join a leading construction consultancy with a global reputation for delivering large scale, technically complex projects. This business partners with some of the world's most recognised technology and hyperscale clients, providing project and programme management services across mission critical infrastructure. As demand for data centre capacity continues to accelerate, they are expanding their senior leadership team to strengthen delivery capability and strategic growth across the UK and Europe. The Opportunity As a Director, you'll play a key leadership role in delivering world class data centre developments - from hyperscale and colocation campuses to edge and enterprise facilities. You'll oversee multidisciplinary teams, drive commercial and technical performance, and build long term relationships with global technology clients. This position combines strategic influence with hands on leadership. You'll manage the full project lifecycle, ensure consistency of delivery, and identify opportunities to innovate in sustainability, energy efficiency, and digital design. You will also shape and mentor a growing team of Project Managers and Associates, embedding a culture of excellence across all operations. Key Responsibilities Lead the successful delivery of high value, mission critical data centre projects across the UK and Europe Provide strategic leadership and governance across multiple project teams Develop and maintain strong relationships with hyperscale and enterprise clients at executive level Oversee commercial performance, cost control, and programme delivery against strategic targets Ensure technical compliance, safety, and quality across all projects Drive innovation and best practice in design, construction, and commissioning Support business development through client engagement, bid leadership, and strategic planning Mentor, coach, and develop project managers and associate level professionals within the team About You You will be a highly experienced leader within the data centre or mission critical sector, capable of combining commercial acumen with deep technical understanding. You'll have experience leading complex, high value projects and managing multidisciplinary teams in fast paced, global environments. Essential Experience Proven track record delivering large scale data centre or mission critical infrastructure projects Excellent technical understanding of MEP systems, resilience design, and commissioning processes Strong commercial and contractual knowledge, ideally with NEC experience Experience operating at Director level within a consultancy or client side organisation Degree qualified in a construction, engineering, or project management discipline Chartered status (MRICS, MAPM, MCIOB, or equivalent) Exceptional stakeholder management and leadership capability Strategic mindset with the ability to drive business growth and build long term client partnerships Willingness to travel nationally and across Europe as required Why Apply? This is a unique opportunity to lead major hyperscale projects and shape the future of one of the most dynamic sectors in the built environment. You'll join a consultancy that values innovation, collaboration, and technical excellence - offering global exposure, long term progression, and a culture that supports balance and flexibility. For a confidential discussion about this opportunity, contact Caroline Kingsley Email: Phone:
Jan 16, 2026
Full time
VACANCY REF: CK An exceptional opportunity has arisen for an experienced Director specialising in the Data Centre sector to join a leading construction consultancy with a global reputation for delivering large scale, technically complex projects. This business partners with some of the world's most recognised technology and hyperscale clients, providing project and programme management services across mission critical infrastructure. As demand for data centre capacity continues to accelerate, they are expanding their senior leadership team to strengthen delivery capability and strategic growth across the UK and Europe. The Opportunity As a Director, you'll play a key leadership role in delivering world class data centre developments - from hyperscale and colocation campuses to edge and enterprise facilities. You'll oversee multidisciplinary teams, drive commercial and technical performance, and build long term relationships with global technology clients. This position combines strategic influence with hands on leadership. You'll manage the full project lifecycle, ensure consistency of delivery, and identify opportunities to innovate in sustainability, energy efficiency, and digital design. You will also shape and mentor a growing team of Project Managers and Associates, embedding a culture of excellence across all operations. Key Responsibilities Lead the successful delivery of high value, mission critical data centre projects across the UK and Europe Provide strategic leadership and governance across multiple project teams Develop and maintain strong relationships with hyperscale and enterprise clients at executive level Oversee commercial performance, cost control, and programme delivery against strategic targets Ensure technical compliance, safety, and quality across all projects Drive innovation and best practice in design, construction, and commissioning Support business development through client engagement, bid leadership, and strategic planning Mentor, coach, and develop project managers and associate level professionals within the team About You You will be a highly experienced leader within the data centre or mission critical sector, capable of combining commercial acumen with deep technical understanding. You'll have experience leading complex, high value projects and managing multidisciplinary teams in fast paced, global environments. Essential Experience Proven track record delivering large scale data centre or mission critical infrastructure projects Excellent technical understanding of MEP systems, resilience design, and commissioning processes Strong commercial and contractual knowledge, ideally with NEC experience Experience operating at Director level within a consultancy or client side organisation Degree qualified in a construction, engineering, or project management discipline Chartered status (MRICS, MAPM, MCIOB, or equivalent) Exceptional stakeholder management and leadership capability Strategic mindset with the ability to drive business growth and build long term client partnerships Willingness to travel nationally and across Europe as required Why Apply? This is a unique opportunity to lead major hyperscale projects and shape the future of one of the most dynamic sectors in the built environment. You'll join a consultancy that values innovation, collaboration, and technical excellence - offering global exposure, long term progression, and a culture that supports balance and flexibility. For a confidential discussion about this opportunity, contact Caroline Kingsley Email: Phone:
Overview Leisure Energy is an award-winning renewable technology company, consultancy, principal contractor and aftercare provider specialising in decarbonisation of leisure centres and swimming pools. Our mission is to lead the transition to net zero carbon leisure facilities. We currently employ 26FTE and have a turnover over £12M click apply for full job details
Jan 16, 2026
Full time
Overview Leisure Energy is an award-winning renewable technology company, consultancy, principal contractor and aftercare provider specialising in decarbonisation of leisure centres and swimming pools. Our mission is to lead the transition to net zero carbon leisure facilities. We currently employ 26FTE and have a turnover over £12M click apply for full job details
Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. Nscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility. At Nscale, our Support and Operations team plays a critical role in maintaining service availability, driving service reliability and rapid response to customer tickets We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you'll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you'll be contributing to building the technology that powers the future. About the Role (Job Purpose) We're looking for an Engineer that has good people, leadership & technical skills. A technical expert responsible for ensuring the efficiency, reliability, and scalability of data centre infrastructure. You're comfortable problem solving & making decisions on complex topics with high levels of ambiguity in a results driven environment. You're comfortable influencing without authority and exceptional at building relationships with senior stakeholders across the business to get things done. You have the understanding and skillset to grasp technical concepts and problems quickly You have strong analytical skills You're a doer who is extremely organised and diligent You're a self starter, curious, and quick to learn, knowing what questions to ask to get up to speed quickly What You'll be Doing (Responsibilities) You'll join the Support duty rotation and, as a Senior, will collaborate with Engineering on incidents and changes. Proactively improve dashboards, alerts, and runbooks to prevent repeat incidents. Contribute to knowledge sharing across Operations and Engineering, including training content, workshops, and PR reviews. Drive to upskill - better the team and yourself. Accurately record, update, manage and resolve tickets using the call tracking system whilst keeping all parties (internal or external) informed of the tickets progression via phone and email. Demonstrate a solid understanding of the underlying Platform to our customers and providing assistance in helping them leverage the service and products Respond to incoming monitoring alerts, resolving or escalating as required in accordance with priorities and agreed service levels Take decisive actions, and calculated risks, on technically complex incidents and tasks to ensure business speed and efficiency. Lead by earning trust, speaking candidly, and benchmark against the best to identify where we can improve. Disagree when appropriate and challenge the status quo. Commit wholly to decisions and plans once in motion. Be a technical expert, and drive the team to make the best decisions. Deliver project tasks, improvements, and technical assessments in the right quality in a timely fashion. Handle escalated customer support issues, providing solutions aligned with business SLA requirements Design and implement automation scripts and tools to optimize processes. Conduct root cause analysis for major incidents and recommend long term fixes. Collaborate with cross functional teams for service improvements Responding to critical incidents during out of business hours, and be on call as required. About You (Skills / Qualifications) Ability to adapt to customer driven demands, such as providing specialist support after core business hours, with availability to travel to Nscale or Customer locations to provide onsite technical expertise and guidance. Disciplined, organised and self motivated. Able to motivate, support and mentor other team members Strong leadership principals, with a bias for taking decisive action, working independently, and driving the team and wider organisation to improve. Understanding of how datacenters operate and the core datacentre technologies: Servers, Networks, Storage and Virtualisation, ideally gained through an operational support background. Good organisational and time management skills, with strong interpersonal skills, able to deal effectively with people at all levels whilst also having good written and verbal communication skills Linux systems engineering at scale. Strong command over modern Linux distributions, kernel modules, systemd, networking stack, and filesystem tooling. Proven troubleshooting across compute, storage and network layers in production. Kubernetes. Operate and troubleshoot K8s clusters, and understand how physical resources are abstracted up the stack to K8s. GPU platforms (NVIDIA and AMD). Practical experience with GPU drivers and GPU logs investigation tools, e.g. nvidia smi. Performance diagnostics using NCCL on large scale clusters. Observability and incident response. Build and use alerting stacks and dashboards, interpret metrics and alerts, and drive runbooks to resolution; contribute to SLOs and post incident reviews. Strong Networking fundamentals. Solid grasp of L2/L3, routing, BGP, VLANs, VXLAN, firewalls, load balancing. Understanding of high performance fabrics (RDMA/NVLink basics) for cluster to cluster traffic. SRE style operations. Write and maintain runbooks, automate diagnostics, and reduce human intervention using scripts or small tools. Cloud Infrastructure Administration and Troubleshooting. Strong familiarity with using virtualisation technologies, and investigating issues that arise, performing deep dive investigation to perform root cause analysis. Openstack operations experience preferred. Nice to Have Automated Network Configuration. Experience automating network deployment configurations and making safe, repeatable changes in business critical environments. Strong GPU HPC concepts, beyond standard troubleshooting. Familiarity and prior experience with RDMA/InfiniBand and performance tuning for distributed workloads. Support scheduling for large multi GPU jobs, containers via Pyxis/Enroot, and MPI. Diagnose queue, topology, and job failures. GitOps tooling and cluster/app automation pipelines. Build and maintain CICD pipelines. Re architecting old scripts to use Github Actions. What We Can Offer You At Nscale, you'll find a collaborative, supportive, and innovative environment where your contributions spark real impact. We're building something extraordinary, and we want you at the core. Highly competitive package (base + equity) with reviews every 12 months. Join the fastest growing tech startup, your chance to push boundaries, collaborate with brilliant minds, and make your mark on cutting edge AI. Expect a dynamic progression plan tailored to your ambitions. Grow by trying new things, leading, challenging the status quo, and owning your impact, always with our full support. Human First Flexibility: We treat you as humans first. Our flexible workplace trusts Nscalers to deliver, giving you the autonomy to shape your day around life's moments. Join our thriving remote first team. Geography is no barrier to impact or connection. We build seamless virtual collaboration, empowering you, wherever you work. We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio economic backgrounds. If there's anything we can do to accommodate your specific situation, please let us know. The responsibilities outlined in this job description are not exhaustive and are intended to provide a general overview of the position. The employee may be required to perform additional duties, tasks, and responsibilities as assigned by management, consistent with the skills and qualifications required for the role.
Jan 16, 2026
Full time
Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. Nscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility. At Nscale, our Support and Operations team plays a critical role in maintaining service availability, driving service reliability and rapid response to customer tickets We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you'll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you'll be contributing to building the technology that powers the future. About the Role (Job Purpose) We're looking for an Engineer that has good people, leadership & technical skills. A technical expert responsible for ensuring the efficiency, reliability, and scalability of data centre infrastructure. You're comfortable problem solving & making decisions on complex topics with high levels of ambiguity in a results driven environment. You're comfortable influencing without authority and exceptional at building relationships with senior stakeholders across the business to get things done. You have the understanding and skillset to grasp technical concepts and problems quickly You have strong analytical skills You're a doer who is extremely organised and diligent You're a self starter, curious, and quick to learn, knowing what questions to ask to get up to speed quickly What You'll be Doing (Responsibilities) You'll join the Support duty rotation and, as a Senior, will collaborate with Engineering on incidents and changes. Proactively improve dashboards, alerts, and runbooks to prevent repeat incidents. Contribute to knowledge sharing across Operations and Engineering, including training content, workshops, and PR reviews. Drive to upskill - better the team and yourself. Accurately record, update, manage and resolve tickets using the call tracking system whilst keeping all parties (internal or external) informed of the tickets progression via phone and email. Demonstrate a solid understanding of the underlying Platform to our customers and providing assistance in helping them leverage the service and products Respond to incoming monitoring alerts, resolving or escalating as required in accordance with priorities and agreed service levels Take decisive actions, and calculated risks, on technically complex incidents and tasks to ensure business speed and efficiency. Lead by earning trust, speaking candidly, and benchmark against the best to identify where we can improve. Disagree when appropriate and challenge the status quo. Commit wholly to decisions and plans once in motion. Be a technical expert, and drive the team to make the best decisions. Deliver project tasks, improvements, and technical assessments in the right quality in a timely fashion. Handle escalated customer support issues, providing solutions aligned with business SLA requirements Design and implement automation scripts and tools to optimize processes. Conduct root cause analysis for major incidents and recommend long term fixes. Collaborate with cross functional teams for service improvements Responding to critical incidents during out of business hours, and be on call as required. About You (Skills / Qualifications) Ability to adapt to customer driven demands, such as providing specialist support after core business hours, with availability to travel to Nscale or Customer locations to provide onsite technical expertise and guidance. Disciplined, organised and self motivated. Able to motivate, support and mentor other team members Strong leadership principals, with a bias for taking decisive action, working independently, and driving the team and wider organisation to improve. Understanding of how datacenters operate and the core datacentre technologies: Servers, Networks, Storage and Virtualisation, ideally gained through an operational support background. Good organisational and time management skills, with strong interpersonal skills, able to deal effectively with people at all levels whilst also having good written and verbal communication skills Linux systems engineering at scale. Strong command over modern Linux distributions, kernel modules, systemd, networking stack, and filesystem tooling. Proven troubleshooting across compute, storage and network layers in production. Kubernetes. Operate and troubleshoot K8s clusters, and understand how physical resources are abstracted up the stack to K8s. GPU platforms (NVIDIA and AMD). Practical experience with GPU drivers and GPU logs investigation tools, e.g. nvidia smi. Performance diagnostics using NCCL on large scale clusters. Observability and incident response. Build and use alerting stacks and dashboards, interpret metrics and alerts, and drive runbooks to resolution; contribute to SLOs and post incident reviews. Strong Networking fundamentals. Solid grasp of L2/L3, routing, BGP, VLANs, VXLAN, firewalls, load balancing. Understanding of high performance fabrics (RDMA/NVLink basics) for cluster to cluster traffic. SRE style operations. Write and maintain runbooks, automate diagnostics, and reduce human intervention using scripts or small tools. Cloud Infrastructure Administration and Troubleshooting. Strong familiarity with using virtualisation technologies, and investigating issues that arise, performing deep dive investigation to perform root cause analysis. Openstack operations experience preferred. Nice to Have Automated Network Configuration. Experience automating network deployment configurations and making safe, repeatable changes in business critical environments. Strong GPU HPC concepts, beyond standard troubleshooting. Familiarity and prior experience with RDMA/InfiniBand and performance tuning for distributed workloads. Support scheduling for large multi GPU jobs, containers via Pyxis/Enroot, and MPI. Diagnose queue, topology, and job failures. GitOps tooling and cluster/app automation pipelines. Build and maintain CICD pipelines. Re architecting old scripts to use Github Actions. What We Can Offer You At Nscale, you'll find a collaborative, supportive, and innovative environment where your contributions spark real impact. We're building something extraordinary, and we want you at the core. Highly competitive package (base + equity) with reviews every 12 months. Join the fastest growing tech startup, your chance to push boundaries, collaborate with brilliant minds, and make your mark on cutting edge AI. Expect a dynamic progression plan tailored to your ambitions. Grow by trying new things, leading, challenging the status quo, and owning your impact, always with our full support. Human First Flexibility: We treat you as humans first. Our flexible workplace trusts Nscalers to deliver, giving you the autonomy to shape your day around life's moments. Join our thriving remote first team. Geography is no barrier to impact or connection. We build seamless virtual collaboration, empowering you, wherever you work. We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio economic backgrounds. If there's anything we can do to accommodate your specific situation, please let us know. The responsibilities outlined in this job description are not exhaustive and are intended to provide a general overview of the position. The employee may be required to perform additional duties, tasks, and responsibilities as assigned by management, consistent with the skills and qualifications required for the role.
Graduate Geotechnical Design Engineer 2026 Location: Solihull, West Midlands Become a part of the UK's top-rated construction and civil engineering graduate programme. Recognised as the No.1 choice for graduates by TheJobCrowd and winner of the Environmental and Ethical Awareness category. Our Graduate Development Programme is designed to give you a rich, hands on experience where you will develop your technical skills, grow your network and gain professional qualifications if you want to. Work with some of the best people in the industry in a full time role, as you start an exciting and rewarding career where you will be enabled to add value to society. We are proud to be a platinum member of the 5% club member based on the quality of training and development of our 'earn as you learn' opportunities. What will you be doing? As a Graduate Geotechnical Design Engineer, you will report to a Geotechnical Principal Design Engineer and will interface with a range of stakeholders throughout all Business Units of Galliford Try at the pre construction and construction phases to support geotechnical design (Permanent & Temporary works) solutions. You will also interface with external stakeholders including consultants, subcontractors, and suppliers to deliver geotechnical solutions for a variety of infrastructure projects. You will: Attend meetings and site visits with Geotechnical Design Engineer or Senior Design Engineer to discuss project specific geotechnical requirements and solutions for tenders and projects. Assist in the preparation of geotechnical design briefs and performing analysis, design calculations for foundations, slopes, retaining walls, earth works and other ground engineering aspects. Assist in scoping and preparing Ground Investigations (GI), including determining techniques, drafting specifications, and supervising on site work to ensure safety, data accuracy, and quality. Prepare Ground Investigation Reports (GIR), Geotechnical design Reports (GDR), perform foundation assessments based on GI data, providing design recommendations and summarising findings for site conditions. Check design calculations completed by other team members or external consultants. Assist in preparing technical drawings, models, and schedules based on geotechnical designs and analyses. Support the governance process, ensuring designs and checks are completed within deadlines and fee estimates. Contribute to ensuring compliance with the company's Safety, Quality, and Environmental Management standards. Take a proactive approach to your own Continuing Professional Development (CPD) to enhance your technical knowledge and stay updated with industry developments. This role is available for a September 2026 start, with the possibility of an earlier start date to suit yourself and the business. As part of the graduate programme you will be expected to work in and around the location advertised, with the possibility for expanding travel to other projects and locations in the future. This may include staying away from home. Who are we? As a leading construction company, we aim to improve the UK's built environment and deliver lasting change in the communities we work in. Our purpose is to improve lives by building facilities and infrastructure, support our team's growth, promote best practices in our supply chain, and care for the environment. At Galliford Try, we cultivate an inclusive culture where everyone can reach their full potential, emphasising health, safety and wellbeing through our 'Be Well' program, which offers gym discounts and support for various wellbeing topics. Encouraged by our people orientated values, we invite motivated and enthusiastic people to join us in making a meaningful difference. What do we offer? Our development programme lasts for two years and runs in parallel to your permanent job, covering 7 modules designed to bring out your interpersonal and leadership skills, and complement the hands on technical experience that you will gain in your role. If you decide to work towards professional qualifications, we will fully fund your qualification and pair you with a dedicated mentor. Our programme concludes with a celebration of you and a promotion within your role to start the next stage of your career. A starting salary of £29,500 28 days holiday excluding bank holidays, increasing with years of service, with an option of utilising our holiday purchase scheme Private medical insurance Two paid volunteering days per year Agile working programme A range of benefit schemes including: Save as You Earn share purchase scheme, Employee Assistance Programme, Enhanced maternity and paternity leave, Pension scheme, Cycle to Work scheme and discounts on your favourite brands and holidays. What are we looking for? We invite applications from graduates who are passionate about the industry and have achieved, or are on track to achieve a Bachelors or Masters degree in geotechnical/civil engineering (or similar) prior to September 2026. A full UK driving licence (or currently learning, you will be expected to have obtained a Full UK Driving Licence by 7th September 2026) and the eligibility to live and work in the UK without restriction is essential for this role. You will: A collaborator: You work and communicate effectively with lots of different people at different levels, providing valuable input into key projects. A problem solver: You look at potential solutions from all angles, bringing ideas and solutions to the table. A self starter: Embrace ownership on your tasks and projects, you're motivated to improve and develop your own skills. An adapter: You have a flexible approach to work, able to adapt to new circumstances or change in plans and you can positively change direction when needed. An inquisitor: Being curious comes naturally to you, you ask questions to learn and understand more. What's next? Step 1: Apply for the role you're interested in - we can't wait to receive your application! Step 2: Applicants who pass an initial screening stage will be invited to complete a pre recorded video interview where you will be asked questions that allow you to showcase who you are; these will include self awareness, curiosity and innovation, and your ability to articulate yourself well. Step 3: The final stage of our interview process is a virtual assessment centre made up of an individual interview, dynamic group tasks and a meet the team session to answer any questions you may have about the role or team you would be joining. While we work hard to keep you updated with your application every step of the way, due to the high volume of applications and assessment centres taking place, please be mindful that there may be a delay at some stages in the process. Please note: the closing date for applications is 31st January 2026, please ensure you have applied before this time to be considered for the role. Don't meet every requirement of the role? At Galliford Try, we are committed to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every requirement of the role, we encourage you to apply anyway. You may be just the right candidate for this or other roles. As a Disability Confident employer, we have committed to offer an interview to any candidate with a long term health condition or disability that meet the essential criteria for the advertised position. Please contact the Resourcing Partner listed within the job advert if you believe this applies to you. We will also take the opportunity to discuss any adjustments required for your interview. For more information on this role or to enquire about other Early Careers positions available please contactour Early Careers
Jan 16, 2026
Full time
Graduate Geotechnical Design Engineer 2026 Location: Solihull, West Midlands Become a part of the UK's top-rated construction and civil engineering graduate programme. Recognised as the No.1 choice for graduates by TheJobCrowd and winner of the Environmental and Ethical Awareness category. Our Graduate Development Programme is designed to give you a rich, hands on experience where you will develop your technical skills, grow your network and gain professional qualifications if you want to. Work with some of the best people in the industry in a full time role, as you start an exciting and rewarding career where you will be enabled to add value to society. We are proud to be a platinum member of the 5% club member based on the quality of training and development of our 'earn as you learn' opportunities. What will you be doing? As a Graduate Geotechnical Design Engineer, you will report to a Geotechnical Principal Design Engineer and will interface with a range of stakeholders throughout all Business Units of Galliford Try at the pre construction and construction phases to support geotechnical design (Permanent & Temporary works) solutions. You will also interface with external stakeholders including consultants, subcontractors, and suppliers to deliver geotechnical solutions for a variety of infrastructure projects. You will: Attend meetings and site visits with Geotechnical Design Engineer or Senior Design Engineer to discuss project specific geotechnical requirements and solutions for tenders and projects. Assist in the preparation of geotechnical design briefs and performing analysis, design calculations for foundations, slopes, retaining walls, earth works and other ground engineering aspects. Assist in scoping and preparing Ground Investigations (GI), including determining techniques, drafting specifications, and supervising on site work to ensure safety, data accuracy, and quality. Prepare Ground Investigation Reports (GIR), Geotechnical design Reports (GDR), perform foundation assessments based on GI data, providing design recommendations and summarising findings for site conditions. Check design calculations completed by other team members or external consultants. Assist in preparing technical drawings, models, and schedules based on geotechnical designs and analyses. Support the governance process, ensuring designs and checks are completed within deadlines and fee estimates. Contribute to ensuring compliance with the company's Safety, Quality, and Environmental Management standards. Take a proactive approach to your own Continuing Professional Development (CPD) to enhance your technical knowledge and stay updated with industry developments. This role is available for a September 2026 start, with the possibility of an earlier start date to suit yourself and the business. As part of the graduate programme you will be expected to work in and around the location advertised, with the possibility for expanding travel to other projects and locations in the future. This may include staying away from home. Who are we? As a leading construction company, we aim to improve the UK's built environment and deliver lasting change in the communities we work in. Our purpose is to improve lives by building facilities and infrastructure, support our team's growth, promote best practices in our supply chain, and care for the environment. At Galliford Try, we cultivate an inclusive culture where everyone can reach their full potential, emphasising health, safety and wellbeing through our 'Be Well' program, which offers gym discounts and support for various wellbeing topics. Encouraged by our people orientated values, we invite motivated and enthusiastic people to join us in making a meaningful difference. What do we offer? Our development programme lasts for two years and runs in parallel to your permanent job, covering 7 modules designed to bring out your interpersonal and leadership skills, and complement the hands on technical experience that you will gain in your role. If you decide to work towards professional qualifications, we will fully fund your qualification and pair you with a dedicated mentor. Our programme concludes with a celebration of you and a promotion within your role to start the next stage of your career. A starting salary of £29,500 28 days holiday excluding bank holidays, increasing with years of service, with an option of utilising our holiday purchase scheme Private medical insurance Two paid volunteering days per year Agile working programme A range of benefit schemes including: Save as You Earn share purchase scheme, Employee Assistance Programme, Enhanced maternity and paternity leave, Pension scheme, Cycle to Work scheme and discounts on your favourite brands and holidays. What are we looking for? We invite applications from graduates who are passionate about the industry and have achieved, or are on track to achieve a Bachelors or Masters degree in geotechnical/civil engineering (or similar) prior to September 2026. A full UK driving licence (or currently learning, you will be expected to have obtained a Full UK Driving Licence by 7th September 2026) and the eligibility to live and work in the UK without restriction is essential for this role. You will: A collaborator: You work and communicate effectively with lots of different people at different levels, providing valuable input into key projects. A problem solver: You look at potential solutions from all angles, bringing ideas and solutions to the table. A self starter: Embrace ownership on your tasks and projects, you're motivated to improve and develop your own skills. An adapter: You have a flexible approach to work, able to adapt to new circumstances or change in plans and you can positively change direction when needed. An inquisitor: Being curious comes naturally to you, you ask questions to learn and understand more. What's next? Step 1: Apply for the role you're interested in - we can't wait to receive your application! Step 2: Applicants who pass an initial screening stage will be invited to complete a pre recorded video interview where you will be asked questions that allow you to showcase who you are; these will include self awareness, curiosity and innovation, and your ability to articulate yourself well. Step 3: The final stage of our interview process is a virtual assessment centre made up of an individual interview, dynamic group tasks and a meet the team session to answer any questions you may have about the role or team you would be joining. While we work hard to keep you updated with your application every step of the way, due to the high volume of applications and assessment centres taking place, please be mindful that there may be a delay at some stages in the process. Please note: the closing date for applications is 31st January 2026, please ensure you have applied before this time to be considered for the role. Don't meet every requirement of the role? At Galliford Try, we are committed to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every requirement of the role, we encourage you to apply anyway. You may be just the right candidate for this or other roles. As a Disability Confident employer, we have committed to offer an interview to any candidate with a long term health condition or disability that meet the essential criteria for the advertised position. Please contact the Resourcing Partner listed within the job advert if you believe this applies to you. We will also take the opportunity to discuss any adjustments required for your interview. For more information on this role or to enquire about other Early Careers positions available please contactour Early Careers
Multi-Skilled Maintenance Engineer FMCG Near Winsford £50,300 12-hour days & nights Jelly Technical is recruiting on behalf of a leading FMCG manufacturer for a Multi Skilled Maintenance Engineer to join their state of the art production facility near Winsford click apply for full job details
Jan 16, 2026
Full time
Multi-Skilled Maintenance Engineer FMCG Near Winsford £50,300 12-hour days & nights Jelly Technical is recruiting on behalf of a leading FMCG manufacturer for a Multi Skilled Maintenance Engineer to join their state of the art production facility near Winsford click apply for full job details
The Company Our client is a market leading manufacturing company due to a sustained period of growth they are now looking to recruit a Production Engineer. The Role Will be working day shift system. To drive improvement across all aspects of the business as part of the Engineering Team by identifying, implementing and sustaining best practices click apply for full job details
Jan 16, 2026
Full time
The Company Our client is a market leading manufacturing company due to a sustained period of growth they are now looking to recruit a Production Engineer. The Role Will be working day shift system. To drive improvement across all aspects of the business as part of the Engineering Team by identifying, implementing and sustaining best practices click apply for full job details
Sanderson Government & Defence
Stevenage, Hertfordshire
Position: System Administrator Location: Stevenage 3 days a week onsite Day Rate: £400 - £500 inside IR35 BPSS clearance required An exciting opportunity to join a leading aerospace and defence organisation as a Systems Administrator, supporting complex engineering environments and mission-critical infrastructure click apply for full job details
Jan 16, 2026
Contractor
Position: System Administrator Location: Stevenage 3 days a week onsite Day Rate: £400 - £500 inside IR35 BPSS clearance required An exciting opportunity to join a leading aerospace and defence organisation as a Systems Administrator, supporting complex engineering environments and mission-critical infrastructure click apply for full job details
AKT II's outstanding reputation, stability and growth has attracted the very best professionals with the promise of progressing and expanding their careers. This continued growth has led to the expansion of the company from London into key geographies across the globe: Cambridge, Manchester and Bristol in the UK, as well as Copenhagen and Toronto internationally. The position. We are currently looking for a highly motivated Senior Geotechnical Design Engineer, responsible for the specialist geotechnical engineering aspects of design projects from inception to completion in commercial, health, retail, industrial, education and other sectors. Supporting the Technical Director and assisting with checking and leading projects within the Geotechnical Team, including the supervision and training of design engineers in the field of Geotechnical Engineering. At AKTII you will gain the opportunity to work on some of the most interesting and complex buildings around the world with current complete projects in over 50 countries. The role requires attendance at project meetings, liaison with the structural design team and other disciplines, production and supervision of detailed designs and specification to meet with design and construction programmes and co-ordination of geotechnical design and detailing work appropriate to the project. It also requires contribution to internal management of projects and associated resourcing appropriate to experience and capability. The role and responsibilities. As a Senior Geotechnical Design Engineer your responsibilities include, but are not limited to the following: Experience in producing specifications for site investigation works and testing. Experience in producing geotechnical and geoenvironmental interpretative reports based upon analysis of factual site investigation data and test results. Sound knowledge of geotechnical analysis and design methods across a range of soil types covering ordinary and piled rafts, spread footing, piles, retaining walls, deep excavations, groundwater flow analysis and slope stability. Experience incorporating soil-structure interaction within geotechnical analysis (experience with PLAXIS 3D is essential). Computer literate with knowledge of relevant design and analysis programmes, including WALLAP, 2D and 3D geotechnical FEM analysis programmes (eg Plaxis 2D and 3D), elastic analyses (PDISP) and GMA analyses software (XDISP). Experience in undertaking impact assessments on utilities, infrastructure and third party structures. Required skills. The ideal applicant will be able to demonstrate their experience, competency and flexibility to rise to challenging situations and take on responsibility appropriate to their capability. The ideal candidate will have some relevant practical experience on site in one or more of the following areas: supervision of site investigation, field testing, construction of piled foundations and deep basements. It is expected that the successful candidate will have experience in the area of Geotechnical Engineering. Qualifications and experience. Working towards or ideally Chartered Engineer, CEng MICE. A good degree in Geotechnical Engineering What's in it for you? The chance to work for an innovative, design-led studio based in London with the opportunity to work on some of the very best projects across the UK and internationally, plus a friendly, dedicated team and a competitive salary. You'll receive AKT II's many employee benefits including a vibrant social calendar, with many company-funded events and activities. Apply for this position today. Fill in the form and submit your CV below and take the next step in your career with AKT II. All applications will be treated in the strictest confidence. AKT II is an equal opportunities employer and welcomes applications from all communities.
Jan 16, 2026
Full time
AKT II's outstanding reputation, stability and growth has attracted the very best professionals with the promise of progressing and expanding their careers. This continued growth has led to the expansion of the company from London into key geographies across the globe: Cambridge, Manchester and Bristol in the UK, as well as Copenhagen and Toronto internationally. The position. We are currently looking for a highly motivated Senior Geotechnical Design Engineer, responsible for the specialist geotechnical engineering aspects of design projects from inception to completion in commercial, health, retail, industrial, education and other sectors. Supporting the Technical Director and assisting with checking and leading projects within the Geotechnical Team, including the supervision and training of design engineers in the field of Geotechnical Engineering. At AKTII you will gain the opportunity to work on some of the most interesting and complex buildings around the world with current complete projects in over 50 countries. The role requires attendance at project meetings, liaison with the structural design team and other disciplines, production and supervision of detailed designs and specification to meet with design and construction programmes and co-ordination of geotechnical design and detailing work appropriate to the project. It also requires contribution to internal management of projects and associated resourcing appropriate to experience and capability. The role and responsibilities. As a Senior Geotechnical Design Engineer your responsibilities include, but are not limited to the following: Experience in producing specifications for site investigation works and testing. Experience in producing geotechnical and geoenvironmental interpretative reports based upon analysis of factual site investigation data and test results. Sound knowledge of geotechnical analysis and design methods across a range of soil types covering ordinary and piled rafts, spread footing, piles, retaining walls, deep excavations, groundwater flow analysis and slope stability. Experience incorporating soil-structure interaction within geotechnical analysis (experience with PLAXIS 3D is essential). Computer literate with knowledge of relevant design and analysis programmes, including WALLAP, 2D and 3D geotechnical FEM analysis programmes (eg Plaxis 2D and 3D), elastic analyses (PDISP) and GMA analyses software (XDISP). Experience in undertaking impact assessments on utilities, infrastructure and third party structures. Required skills. The ideal applicant will be able to demonstrate their experience, competency and flexibility to rise to challenging situations and take on responsibility appropriate to their capability. The ideal candidate will have some relevant practical experience on site in one or more of the following areas: supervision of site investigation, field testing, construction of piled foundations and deep basements. It is expected that the successful candidate will have experience in the area of Geotechnical Engineering. Qualifications and experience. Working towards or ideally Chartered Engineer, CEng MICE. A good degree in Geotechnical Engineering What's in it for you? The chance to work for an innovative, design-led studio based in London with the opportunity to work on some of the very best projects across the UK and internationally, plus a friendly, dedicated team and a competitive salary. You'll receive AKT II's many employee benefits including a vibrant social calendar, with many company-funded events and activities. Apply for this position today. Fill in the form and submit your CV below and take the next step in your career with AKT II. All applications will be treated in the strictest confidence. AKT II is an equal opportunities employer and welcomes applications from all communities.
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. We're looking for a Senior Product Manager to join our team and help shape the future of business messaging and AI powered customer engagement. This is a career defining opportunity to lead a world class team of engineers, designers, and researchers to deliver products that touch millions of people every day. What will I be doing? Be responsible for a significant product area or leading an important project. Deeply understand the customer problems you're tackling through research, data, and direct customer interactions - then frame those problems clearly for your team. Manage the roadmap; defining what should be built, when and why - and communicate it to generate alignment and excitement. Collaborate with engineers and designers to imagine, build, and ship solutions, from bold future visions to small, focused iterations. Leverage AI to increase your own efficiency, accelerate product development, and multiply your team's impact. Evaluate impact through quantitative and qualitative measures, both in beta and after full release. Own and maintain the quality of your product area, ensuring every release delivers world class software. Collaborate with peers across the business to ensure we deliver products with clear GTM strategy and execution, getting hands on wherever necessary to ensure we deliver. Be a leader in your team or projects by role modelling our company values and R&D principles. What skills do I need? There is no minimum years of experience for this role. We're interested in your impact, drive, and potential. Instead of years, we'll be looking for evidence that you've applied and grown these skills: Sharp Customer Focus & Problem Framing - able to independently understand, define and articulate complex customer problems and opportunities using data analysis and qualitative inputs. Compelling Roadmaps - define the roadmap of features, products or areas of focus for your given area, communicating what, when and why to generate excitement with customers and the team. Excellent Product Judgment - skilled at balancing customer needs, business impact, and technical constraints to define, advocate for, and deliver the right product. Build World Class Product - able to deeply collaborate with engineering and designers to quickly ship effective solutions. But, also able to independently accelerate the process leveraging AI. AI Tech - Able to understand AI systems and LLMs, assess feasibility and trade offs, and make informed product decisions in close collaboration with engineering. Technical fluency - Comfortable engaging with engineers and customers on the modern tech stack - from APIs and SaaS infrastructure to low code tooling and system architecture. Outcome Oriented - define, fight for and share progress against the customer and business impact of your product area or project. Leadership - Excellent communicator. High ownership. Ability to influence and drive alignment. We are a well treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and equity in a fast growing start up. We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen. Pension scheme & match up to 4%. Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents. Flexible paid time off policy. Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones. If you're cycling, we've got you covered on the Cycle to Work Scheme. With secure bike storage too. MacBooks are our standard, but we also offer Windows for certain roles when needed. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Interested in building your career at Intercom? Get future opportunities sent straight to your email.
Jan 16, 2026
Full time
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. We're looking for a Senior Product Manager to join our team and help shape the future of business messaging and AI powered customer engagement. This is a career defining opportunity to lead a world class team of engineers, designers, and researchers to deliver products that touch millions of people every day. What will I be doing? Be responsible for a significant product area or leading an important project. Deeply understand the customer problems you're tackling through research, data, and direct customer interactions - then frame those problems clearly for your team. Manage the roadmap; defining what should be built, when and why - and communicate it to generate alignment and excitement. Collaborate with engineers and designers to imagine, build, and ship solutions, from bold future visions to small, focused iterations. Leverage AI to increase your own efficiency, accelerate product development, and multiply your team's impact. Evaluate impact through quantitative and qualitative measures, both in beta and after full release. Own and maintain the quality of your product area, ensuring every release delivers world class software. Collaborate with peers across the business to ensure we deliver products with clear GTM strategy and execution, getting hands on wherever necessary to ensure we deliver. Be a leader in your team or projects by role modelling our company values and R&D principles. What skills do I need? There is no minimum years of experience for this role. We're interested in your impact, drive, and potential. Instead of years, we'll be looking for evidence that you've applied and grown these skills: Sharp Customer Focus & Problem Framing - able to independently understand, define and articulate complex customer problems and opportunities using data analysis and qualitative inputs. Compelling Roadmaps - define the roadmap of features, products or areas of focus for your given area, communicating what, when and why to generate excitement with customers and the team. Excellent Product Judgment - skilled at balancing customer needs, business impact, and technical constraints to define, advocate for, and deliver the right product. Build World Class Product - able to deeply collaborate with engineering and designers to quickly ship effective solutions. But, also able to independently accelerate the process leveraging AI. AI Tech - Able to understand AI systems and LLMs, assess feasibility and trade offs, and make informed product decisions in close collaboration with engineering. Technical fluency - Comfortable engaging with engineers and customers on the modern tech stack - from APIs and SaaS infrastructure to low code tooling and system architecture. Outcome Oriented - define, fight for and share progress against the customer and business impact of your product area or project. Leadership - Excellent communicator. High ownership. Ability to influence and drive alignment. We are a well treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and equity in a fast growing start up. We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen. Pension scheme & match up to 4%. Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents. Flexible paid time off policy. Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones. If you're cycling, we've got you covered on the Cycle to Work Scheme. With secure bike storage too. MacBooks are our standard, but we also offer Windows for certain roles when needed. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Interested in building your career at Intercom? Get future opportunities sent straight to your email.
A technology company specializing in real estate is seeking a Technical Lead to guide the development of their AI-driven assistant. This role involves shaping the product, mentoring a talented engineering team, and ensuring top-tier solutions that enhance property transactions. The ideal candidate has over 3 years of experience in a leadership position, a strong interest in AI, and proven technical expertise. This position offers flexible working hours and competitive compensation.
Jan 16, 2026
Full time
A technology company specializing in real estate is seeking a Technical Lead to guide the development of their AI-driven assistant. This role involves shaping the product, mentoring a talented engineering team, and ensuring top-tier solutions that enhance property transactions. The ideal candidate has over 3 years of experience in a leadership position, a strong interest in AI, and proven technical expertise. This position offers flexible working hours and competitive compensation.
We are looking for an experienced and motivated Customer Experience Manager to join our Customer Delivery & Operations team. As a key member of our team, you would be responsible for ensuring the satisfaction, retention, and commercial growth of our customers by proactively managing relationships, understanding their needs, and driving the adoption of our satellite software solutions. Working with satellite operators, manufacturers, and partners, the Customer Experience Manager will serve as the primary point of contact post-sales, providing a best-in-class customer service experience that will enable our customers to derive maximum value from our products and services while identifying opportunities for expansion. This role requires a blend of technical acumen, commercial awareness, customer first attitude, and strong interpersonal skills to bridge the gap between customer requirements and our software capabilities. The Customer Experience Manager will also be present from the beginning of the customer journey (pre-sales), assisting the sales team and providing continuity for the customer relationship through to onboarding. We see this role as being full time, although this is negotiable. Ideally we would like this role to be based in Edinburgh on a hybrid basis, to allow for regular interaction with the teams responsible for Product Management, Finance, Business Development, Sales and Marketing. As a member of the Customer Delivery & Operations team your key responsibilities would be: Customer Relationship Management Serve as the primary post-sale contact for customers, ensuring smooth onboarding, training, and integration of software solutions Develop and maintain strong, long-term relationships with key stakeholders within customer organisations Act as a trusted advisor in the management of customer relationships, providing insights and recommendations to optimise customers' use of our software Regularly engage with customers to assess satisfaction, usage, and potential challenges, resolving issues proactively Commercial & Growth Focus Identify and drive upsell, cross-sell, and renewal opportunities, working closely with the sales and product teams Track customer usage and business needs to identify opportunities for additional services, new feature adoption, or expanded usage Negotiate renewals and expansion contracts in alignment with commercial targets Provide customer feedback to the product and engineering teams to shape the product roadmap and ensure market fit Lead the first and second line technical support team, facilitating collaboration and liaison with 3 rd line product and services engineering teams to address customer queries or issues efficiently Guide customers through software implementation, integration, and best practices to maximise operational benefits Support the customer facing team of Application Engineers in the provision of training sessions, providing structure and guidance on the tools and assets used in its delivery Stay up to date with satellite industry trends and developments to anticipate customer needs and challenges Process & Performance Management Ownership and continued improvement of the Customer Support & Maintenance Model; including customer success processes, playbooks, and engagement strategies Maintain accurate records of customer interactions, satisfaction levels, and commercial opportunities in CRM systems Monitor key customer success metrics, including retention rates, churn risk, and revenue growth Essential skills and experience We see experience with the following as essential to the job: Previous experience in customer account management Understanding of satellite operations, satellite ground segment software, or satellite mission planning Familiarity with satellite communication protocols, telemetry data, or mission control software Ability to interpret technical documentation and translate technical concepts for non-technical stakeholders Personal skills We're especially looking for someone with the following skills and experience: Previous experience in developing and executing on a customer success strategy Strong communication and interpersonal skills, with the ability to engage effectively with technical and commercial stakeholders Excellent problem-solving abilities, with a proactive approach to identifying and resolving customer challenges Commercial mindset, with a track record of identifying revenue opportunities and negotiating renewals Highly organised with strong project management skills and the ability to manage multiple customer accounts Experience with managing, leading and developing teams Self-motivated and able to work independently while collaborating across teams We think that the following skills would definitely be valuable in this role: Experience in a customer-facing role within the satellite, aerospace, or telecommunications industry Knowledge of cloud-based software deployment and SaaS business models Experience using CRM tools such as Salesforce, HubSpot, or similar platforms Ability to conduct software demonstrations and training for customers Familiarity with scripting languages (e.g., Python) or data analysis tools used in satellite operations Experience working with software platforms, APIs, and integration workflows What we can offer you A competitive salary in the range of £45k-£55k depending on experience, with regular reviews A fantastic opportunity to join a growing, innovative, employee-centred business pushing boundaries in the space industry Flexible hours and hybrid working, enabling you to create your ideal work life balance 36 days paid holiday per annum Enhanced Company Sick Pay and Long-Term Sickness cover A Health Cash Plan to cover costs such as dental, physio and optical Life Assurance cover (x4 salary) As a member of the Bright Ascension team you would have a stake in the business through our Employee Benefit Trust which owns 13% of our business Enhanced maternity, paternity and adoption pay Opportunities for international travel for exhibitions and trade shows Investment in you and your skill development and the opportunity to attend relevant events and conferences to aid career / skill development Company events and regular activities for social engagement and team building An open, supportive, inclusive environment where you can explore your ideas and make a big difference to the product and business About Bright Ascension We are a fast growing, innovative company changing the way that software is developed in the space industry. With customers across the world, ranging from universities and space agencies, to commercial organisations and start-ups, our core technologies enable our customers to develop and operate space-based systems and services faster, cheaper and more reliably. Innovation is at the heart of what we do and it is our team which drives that innovation; this is reflected in our commitment to employee ownership, which gives all of us a voice, and a stake, in our current and future success. With offices in Dundee, Edinburgh and Bristol we now have 50 members of staff and plans to expand over the next 12 months. We are at a very exciting time in our ambitious growth plans and have fantastic opportunities for talented individuals to join our team.
Jan 16, 2026
Full time
We are looking for an experienced and motivated Customer Experience Manager to join our Customer Delivery & Operations team. As a key member of our team, you would be responsible for ensuring the satisfaction, retention, and commercial growth of our customers by proactively managing relationships, understanding their needs, and driving the adoption of our satellite software solutions. Working with satellite operators, manufacturers, and partners, the Customer Experience Manager will serve as the primary point of contact post-sales, providing a best-in-class customer service experience that will enable our customers to derive maximum value from our products and services while identifying opportunities for expansion. This role requires a blend of technical acumen, commercial awareness, customer first attitude, and strong interpersonal skills to bridge the gap between customer requirements and our software capabilities. The Customer Experience Manager will also be present from the beginning of the customer journey (pre-sales), assisting the sales team and providing continuity for the customer relationship through to onboarding. We see this role as being full time, although this is negotiable. Ideally we would like this role to be based in Edinburgh on a hybrid basis, to allow for regular interaction with the teams responsible for Product Management, Finance, Business Development, Sales and Marketing. As a member of the Customer Delivery & Operations team your key responsibilities would be: Customer Relationship Management Serve as the primary post-sale contact for customers, ensuring smooth onboarding, training, and integration of software solutions Develop and maintain strong, long-term relationships with key stakeholders within customer organisations Act as a trusted advisor in the management of customer relationships, providing insights and recommendations to optimise customers' use of our software Regularly engage with customers to assess satisfaction, usage, and potential challenges, resolving issues proactively Commercial & Growth Focus Identify and drive upsell, cross-sell, and renewal opportunities, working closely with the sales and product teams Track customer usage and business needs to identify opportunities for additional services, new feature adoption, or expanded usage Negotiate renewals and expansion contracts in alignment with commercial targets Provide customer feedback to the product and engineering teams to shape the product roadmap and ensure market fit Lead the first and second line technical support team, facilitating collaboration and liaison with 3 rd line product and services engineering teams to address customer queries or issues efficiently Guide customers through software implementation, integration, and best practices to maximise operational benefits Support the customer facing team of Application Engineers in the provision of training sessions, providing structure and guidance on the tools and assets used in its delivery Stay up to date with satellite industry trends and developments to anticipate customer needs and challenges Process & Performance Management Ownership and continued improvement of the Customer Support & Maintenance Model; including customer success processes, playbooks, and engagement strategies Maintain accurate records of customer interactions, satisfaction levels, and commercial opportunities in CRM systems Monitor key customer success metrics, including retention rates, churn risk, and revenue growth Essential skills and experience We see experience with the following as essential to the job: Previous experience in customer account management Understanding of satellite operations, satellite ground segment software, or satellite mission planning Familiarity with satellite communication protocols, telemetry data, or mission control software Ability to interpret technical documentation and translate technical concepts for non-technical stakeholders Personal skills We're especially looking for someone with the following skills and experience: Previous experience in developing and executing on a customer success strategy Strong communication and interpersonal skills, with the ability to engage effectively with technical and commercial stakeholders Excellent problem-solving abilities, with a proactive approach to identifying and resolving customer challenges Commercial mindset, with a track record of identifying revenue opportunities and negotiating renewals Highly organised with strong project management skills and the ability to manage multiple customer accounts Experience with managing, leading and developing teams Self-motivated and able to work independently while collaborating across teams We think that the following skills would definitely be valuable in this role: Experience in a customer-facing role within the satellite, aerospace, or telecommunications industry Knowledge of cloud-based software deployment and SaaS business models Experience using CRM tools such as Salesforce, HubSpot, or similar platforms Ability to conduct software demonstrations and training for customers Familiarity with scripting languages (e.g., Python) or data analysis tools used in satellite operations Experience working with software platforms, APIs, and integration workflows What we can offer you A competitive salary in the range of £45k-£55k depending on experience, with regular reviews A fantastic opportunity to join a growing, innovative, employee-centred business pushing boundaries in the space industry Flexible hours and hybrid working, enabling you to create your ideal work life balance 36 days paid holiday per annum Enhanced Company Sick Pay and Long-Term Sickness cover A Health Cash Plan to cover costs such as dental, physio and optical Life Assurance cover (x4 salary) As a member of the Bright Ascension team you would have a stake in the business through our Employee Benefit Trust which owns 13% of our business Enhanced maternity, paternity and adoption pay Opportunities for international travel for exhibitions and trade shows Investment in you and your skill development and the opportunity to attend relevant events and conferences to aid career / skill development Company events and regular activities for social engagement and team building An open, supportive, inclusive environment where you can explore your ideas and make a big difference to the product and business About Bright Ascension We are a fast growing, innovative company changing the way that software is developed in the space industry. With customers across the world, ranging from universities and space agencies, to commercial organisations and start-ups, our core technologies enable our customers to develop and operate space-based systems and services faster, cheaper and more reliably. Innovation is at the heart of what we do and it is our team which drives that innovation; this is reflected in our commitment to employee ownership, which gives all of us a voice, and a stake, in our current and future success. With offices in Dundee, Edinburgh and Bristol we now have 50 members of staff and plans to expand over the next 12 months. We are at a very exciting time in our ambitious growth plans and have fantastic opportunities for talented individuals to join our team.
About the role Role Purpose The Head of Operations (Auto/Secured lending) is responsible for the daily performance, development, and continuous improvement of the frontline teams dedicated to one or more of our existing products, spanning both Customer Service and Financial Support functions. Reporting to the Operations Director, you will lead and coach a team of Team Leads, ensuring their teams deliver exceptional service, maintain high operational efficiency, and are accountable for consistently achieving defined service levels alongside consistently meeting regulatory and customer outcomes, including customers in financial difficulty or vulnerable situations. You will play a pivotal role in translating strategic operational initiatives, including those involving AI and automation, into effective frontline execution. You will be accountable for identifying and implementing data-driven improvements that enhance efficiency, scalability, and customer outcomes within your product remit, fostering a culture of continuous improvement and digital adoption across your teams. Key Responsibilities 1. Team Leadership & Development Lead, coach, and develop a team of Team Leads, enabling them to inspire and manage their frontline agents effectively across both customer service and financial support streams. Foster a high-performance culture of continuous learning, accountability, and problem-solving within the operations teams, ensuring a strong focus on empathetic customer support and compliance. Oversee the performance management for the teams, ensuring consistent achievement of KPIs (e.g., customer satisfaction, quality, compliance, productivity, SLAs). Lead the identification of skill gaps and drive upskilling initiatives within your teams to ensure they are proficient and adaptable to new technologies, particularly automation, AI tools, and enhanced digital workflows, fostering a digitally-savvy workforce.2. Operational Oversight & Performance Manage the day-to-day operations of the customer service and financial support teams, ensuring smooth delivery, effective resource allocation, and adherence to service level agreements. Leverage comprehensive data analysis (KPIs, dashboards, quality scores, customer feedback), including insights derived from AI tools, to identify operational trends, performance gaps, and opportunities for automation or process re-engineering. Formulate and propose data-backed recommendations for continuous improvement and strategic adjustments specific to the product within your remit, aiming for enhanced efficiency and customer experience. Proactively address operational challenges and escalations and implement timely solutions to maintain service quality and efficiency.3. Process Improvement & Product Focus Proactively identify and analyse process pain points within the customer journeys and operational workflows, translating these insights into concrete recommendations for automation, digital enhancements, and intelligent process re-engineering, specifically within your product scope. Oversee and drive the implementation of approved automation, digital enhancements, and re-engineered processes, ensuring they significantly improve customer experience, operational efficiency, and accessibility for your product. Champion and embed these innovative process changes and new technological tools within the frontline teams, ensuring smooth adoption, adherence, and alignment with the overarching operational strategy.4. Risk, Quality & Compliance Ensure that all customer interactions and processes related to your product remit meet regulatory and compliance standards, with particular attention to vulnerable or high-risk cardholders. Promote strong risk awareness and adherence to policies within the teams, supporting the embedding of governance and quality frameworks. Accountable for the development, maintenance, and adherence to robust operational procedures, internal risk controls, and relevant compliance documentation. Act as a key point of contact for compliance issues specific to your product remit, supporting corrective actions as needed.5. Stakeholder Collaboration Collaborate effectively with Product, Technology, Risk, and Compliance teams on initiatives impacting customer journeys and operational processes. Communicate performance updates, risks, and improvement recommendations to the Operations Director and relevant internal stakeholders. Represent the operations teams, advocating for frontline feedback and customer insights to drive positive change.6. Reporting & Insight Contribute to operational reporting by providing comprehensive data and insights specific to your product remit, including performance of new automated processes and AI-driven initiatives, covering KPIs, efficiency, and customer outcomes. Proactively leverage analytical insights to diagnose operational issues, identify emerging operational trends and issues within your product domain, driving the implementation of appropriate tooling and tactical actions, and providing data-driven input for strategic improvements. Understanding of compliance, risk management, and regulatory requirements, particularly relevant to financial products and vulnerable customers. Person Specification Experience & Skills Proven experience managing or supervising multiple teams in a customer-facing or operations environment, ideally within a regulated or tech-enabled financial services context. Demonstrable experience in driving team performance and development, including coaching and mentoring Team Leads or supervisors. Strong analytical skills, with the ability to interpret operational data (KPIs, dashboards, quality scores, customer feedback) to identify trends, diagnose root causes, and propose actionable solutions. Demonstrable experience in identifying, evaluating, and successfully implementing process improvements, with a strong focus on leveraging automation, digital enhancements, and AI tools to drive efficiency and enhance customer outcomes at an operational management level. Proven ability to develop, implement, and maintain operational procedures and risk/control documentation. Demonstrable experience in identifying, evaluating, and successfully implementing process improvements, with a strong focus on leveraging automation, digital enhancements, and AI tools to drive efficiency and enhance customer outcomes at an operational management level. Strong written and verbal communication skills, with the ability to effectively engage and influence internal stakeholders. Understanding of compliance, risk management, and regulatory requirements, particularly relevant to financial products like cards and vulnerable customers. Experience managing operations related to a specific product (e.g., cards, Loans, Car Finance) is highly desirable.Behaviours & Approach Customer-Focused: Committed to delivering compassionate, fair, and efficient support to all customers, with a particular awareness for vulnerable cardholders. Action-Oriented Problem Solver: Proactive in identifying operational challenges, analysing root causes, and recommending and implementing effective solutions within their remit. Data-Informed: Uses evidence and insights to guide decision-making and team management, proactively seeking opportunities for data-driven recommendations. Enabling Leader: Motivating and supportive of Team Leads and their teams, fostering a collaborative, accountable, and development-oriented environment. Detail-Oriented & Diligent: Ensures accuracy and completeness in operational procedures and compliance documentation. Adaptable & Resilient: Able to thrive in a fast-paced, dynamic environment, balancing competing priorities and adapting to change. Process & Technology Improvement Mindset: A proactive drive to identify and implement innovative solutions, including automation and
Jan 16, 2026
Full time
About the role Role Purpose The Head of Operations (Auto/Secured lending) is responsible for the daily performance, development, and continuous improvement of the frontline teams dedicated to one or more of our existing products, spanning both Customer Service and Financial Support functions. Reporting to the Operations Director, you will lead and coach a team of Team Leads, ensuring their teams deliver exceptional service, maintain high operational efficiency, and are accountable for consistently achieving defined service levels alongside consistently meeting regulatory and customer outcomes, including customers in financial difficulty or vulnerable situations. You will play a pivotal role in translating strategic operational initiatives, including those involving AI and automation, into effective frontline execution. You will be accountable for identifying and implementing data-driven improvements that enhance efficiency, scalability, and customer outcomes within your product remit, fostering a culture of continuous improvement and digital adoption across your teams. Key Responsibilities 1. Team Leadership & Development Lead, coach, and develop a team of Team Leads, enabling them to inspire and manage their frontline agents effectively across both customer service and financial support streams. Foster a high-performance culture of continuous learning, accountability, and problem-solving within the operations teams, ensuring a strong focus on empathetic customer support and compliance. Oversee the performance management for the teams, ensuring consistent achievement of KPIs (e.g., customer satisfaction, quality, compliance, productivity, SLAs). Lead the identification of skill gaps and drive upskilling initiatives within your teams to ensure they are proficient and adaptable to new technologies, particularly automation, AI tools, and enhanced digital workflows, fostering a digitally-savvy workforce.2. Operational Oversight & Performance Manage the day-to-day operations of the customer service and financial support teams, ensuring smooth delivery, effective resource allocation, and adherence to service level agreements. Leverage comprehensive data analysis (KPIs, dashboards, quality scores, customer feedback), including insights derived from AI tools, to identify operational trends, performance gaps, and opportunities for automation or process re-engineering. Formulate and propose data-backed recommendations for continuous improvement and strategic adjustments specific to the product within your remit, aiming for enhanced efficiency and customer experience. Proactively address operational challenges and escalations and implement timely solutions to maintain service quality and efficiency.3. Process Improvement & Product Focus Proactively identify and analyse process pain points within the customer journeys and operational workflows, translating these insights into concrete recommendations for automation, digital enhancements, and intelligent process re-engineering, specifically within your product scope. Oversee and drive the implementation of approved automation, digital enhancements, and re-engineered processes, ensuring they significantly improve customer experience, operational efficiency, and accessibility for your product. Champion and embed these innovative process changes and new technological tools within the frontline teams, ensuring smooth adoption, adherence, and alignment with the overarching operational strategy.4. Risk, Quality & Compliance Ensure that all customer interactions and processes related to your product remit meet regulatory and compliance standards, with particular attention to vulnerable or high-risk cardholders. Promote strong risk awareness and adherence to policies within the teams, supporting the embedding of governance and quality frameworks. Accountable for the development, maintenance, and adherence to robust operational procedures, internal risk controls, and relevant compliance documentation. Act as a key point of contact for compliance issues specific to your product remit, supporting corrective actions as needed.5. Stakeholder Collaboration Collaborate effectively with Product, Technology, Risk, and Compliance teams on initiatives impacting customer journeys and operational processes. Communicate performance updates, risks, and improvement recommendations to the Operations Director and relevant internal stakeholders. Represent the operations teams, advocating for frontline feedback and customer insights to drive positive change.6. Reporting & Insight Contribute to operational reporting by providing comprehensive data and insights specific to your product remit, including performance of new automated processes and AI-driven initiatives, covering KPIs, efficiency, and customer outcomes. Proactively leverage analytical insights to diagnose operational issues, identify emerging operational trends and issues within your product domain, driving the implementation of appropriate tooling and tactical actions, and providing data-driven input for strategic improvements. Understanding of compliance, risk management, and regulatory requirements, particularly relevant to financial products and vulnerable customers. Person Specification Experience & Skills Proven experience managing or supervising multiple teams in a customer-facing or operations environment, ideally within a regulated or tech-enabled financial services context. Demonstrable experience in driving team performance and development, including coaching and mentoring Team Leads or supervisors. Strong analytical skills, with the ability to interpret operational data (KPIs, dashboards, quality scores, customer feedback) to identify trends, diagnose root causes, and propose actionable solutions. Demonstrable experience in identifying, evaluating, and successfully implementing process improvements, with a strong focus on leveraging automation, digital enhancements, and AI tools to drive efficiency and enhance customer outcomes at an operational management level. Proven ability to develop, implement, and maintain operational procedures and risk/control documentation. Demonstrable experience in identifying, evaluating, and successfully implementing process improvements, with a strong focus on leveraging automation, digital enhancements, and AI tools to drive efficiency and enhance customer outcomes at an operational management level. Strong written and verbal communication skills, with the ability to effectively engage and influence internal stakeholders. Understanding of compliance, risk management, and regulatory requirements, particularly relevant to financial products like cards and vulnerable customers. Experience managing operations related to a specific product (e.g., cards, Loans, Car Finance) is highly desirable.Behaviours & Approach Customer-Focused: Committed to delivering compassionate, fair, and efficient support to all customers, with a particular awareness for vulnerable cardholders. Action-Oriented Problem Solver: Proactive in identifying operational challenges, analysing root causes, and recommending and implementing effective solutions within their remit. Data-Informed: Uses evidence and insights to guide decision-making and team management, proactively seeking opportunities for data-driven recommendations. Enabling Leader: Motivating and supportive of Team Leads and their teams, fostering a collaborative, accountable, and development-oriented environment. Detail-Oriented & Diligent: Ensures accuracy and completeness in operational procedures and compliance documentation. Adaptable & Resilient: Able to thrive in a fast-paced, dynamic environment, balancing competing priorities and adapting to change. Process & Technology Improvement Mindset: A proactive drive to identify and implement innovative solutions, including automation and
Job Title: IoT Customer Support Engineer Company Overview: The Airedale Group are the leading market design, installation, and maintenance provider for commercial kitchens in the UK hospitality and food service industry. We work alongside clients from the initial designs through to bespoke fabrication and installation. Coupled with the largest body of professional maintenance engineers in the country, we offer the complete end-to-end solution to our extensive client base. We have long-standing relationships with many of the biggest multi-site brands in the UK. Job Overview: We are seeking an experienced customer service professional to join our team. The ideal candidate will have strong attention to detail, excellent communication skills, and a deep understanding of customer service principles. This role provides frontline customer support for IoT services, assisting customers with queries and troubleshooting commercial kitchen appliances, IoT devices and networks, and ensuring a high level of customer satisfaction. Familiarity with the catering industry sector and commercial kitchen appliances is preferred/ideal. Location: Weymouth, Brackley or Halesowen (Hybrid working) Key Responsibilities: Handle customer queries related to IoT devices, connectivity, and software via Zendesk. Troubleshoot and resolve IoT-related technical issues, escalating when necessary. Document interactions and update knowledge base articles to assist users. Collaborate with internal teams, including engineering and triage, to ensure prompt issue resolution. Monitor IoT and kitchen appliance system performance and report on key metrics. Assist in customer onboarding and training on IoT system usage. Proactively identify any issues within the data and maintain tracking of customer issues. Aim to exceed customer expectations by resolving issues promptly and professionally, fostering a positive experience that drives customer loyalty. Experience Required: Experience in a customer support or technical support role. Strong Excel user. Good analytical skills. Familiarity with IoT devices, sensors, and connectivity (WiFi, 4G/LTE, LoRaWAN) is advantageous. Flexibility to work weekends on a shared rota. Proficiency with customer support tools (e.g., Zendesk). Excellent problem-solving and communication skills. Ability to work collaboratively in a fast-paced environment. Familiarity with the catering industry sector and commercial kitchen appliances is beneficial. About the Company: The Airedale Group is expanding rapidly, employing circa 700 people across multiple locations in the UK. This is a fantastic time to be joining the business with opportunities for career progression. The Airedale Group, Airedale House, Battye Street, Bradford, BD4 8AG
Jan 16, 2026
Full time
Job Title: IoT Customer Support Engineer Company Overview: The Airedale Group are the leading market design, installation, and maintenance provider for commercial kitchens in the UK hospitality and food service industry. We work alongside clients from the initial designs through to bespoke fabrication and installation. Coupled with the largest body of professional maintenance engineers in the country, we offer the complete end-to-end solution to our extensive client base. We have long-standing relationships with many of the biggest multi-site brands in the UK. Job Overview: We are seeking an experienced customer service professional to join our team. The ideal candidate will have strong attention to detail, excellent communication skills, and a deep understanding of customer service principles. This role provides frontline customer support for IoT services, assisting customers with queries and troubleshooting commercial kitchen appliances, IoT devices and networks, and ensuring a high level of customer satisfaction. Familiarity with the catering industry sector and commercial kitchen appliances is preferred/ideal. Location: Weymouth, Brackley or Halesowen (Hybrid working) Key Responsibilities: Handle customer queries related to IoT devices, connectivity, and software via Zendesk. Troubleshoot and resolve IoT-related technical issues, escalating when necessary. Document interactions and update knowledge base articles to assist users. Collaborate with internal teams, including engineering and triage, to ensure prompt issue resolution. Monitor IoT and kitchen appliance system performance and report on key metrics. Assist in customer onboarding and training on IoT system usage. Proactively identify any issues within the data and maintain tracking of customer issues. Aim to exceed customer expectations by resolving issues promptly and professionally, fostering a positive experience that drives customer loyalty. Experience Required: Experience in a customer support or technical support role. Strong Excel user. Good analytical skills. Familiarity with IoT devices, sensors, and connectivity (WiFi, 4G/LTE, LoRaWAN) is advantageous. Flexibility to work weekends on a shared rota. Proficiency with customer support tools (e.g., Zendesk). Excellent problem-solving and communication skills. Ability to work collaboratively in a fast-paced environment. Familiarity with the catering industry sector and commercial kitchen appliances is beneficial. About the Company: The Airedale Group is expanding rapidly, employing circa 700 people across multiple locations in the UK. This is a fantastic time to be joining the business with opportunities for career progression. The Airedale Group, Airedale House, Battye Street, Bradford, BD4 8AG
