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AWS Principal Platform Engineer - UK Security Clearance required. Location: London, UK (Hybrid - typically 1 day per week in office/on-site) Contract: Permanent, Full-time Package: £90,000 - £120,000 + 10% Bonus + 10% Shares + Benefits (see more below) About Us At Appvia, we help organisations navigate their journey to Cloud and DevOps maturity. We are a specialist cloud and platform engineering consultancy and product house, delivering modern cloud platforms that enable teams to build, deploy, and operate software securely and efficiently. Our mission is to enable every organisation to deliver applications confidently in the cloud. We focus on building strong platform foundations, combining automation, governance, and developer enablement, so engineering teams can move faster without compromising on reliability or security. We work across public and private sector customers, supporting large scale transformation programmes and long term platform evolution. About the Role As an AWS Principal Platform Engineer, you will play a senior technical leadership role across Appvia's platform engineering engagements. You will help customers design, build, and evolve scalable, resilient, and secure cloud platforms, while guiding teams towards modern DevOps and platform engineering best practices. This is a hands on leadership role for someone who enjoys operating at the intersection of engineering, architecture, and consultancy. You will work closely with engineers, delivery leads, and solution architects, shaping technical direction, supporting early stage solution design, and mentoring teams as they deliver complex cloud platforms. You will also contribute to Appvia's wider engineering capability, influencing standards, patterns, and approaches that are reused across multiple customer engagements. Interview Process - 4 Stage Discovery conversation with Talent Acquisition Paired technical assessment with an Engineering team member Technical deep dive with Practice Leadership Competency focused final interview with Engineering Leadership Important You must either hold active SC, or be eligible for SC: British Passport or ILR To have resided in the UK for at least the last 5 years. Have no criminal records. Have no financial irregularities. About you You'll be passionate about new technology and automation, and experienced in leading an Engineering Team in Agile and DevOps best practices. You'll also be able to talk to us about your: Expert knowledge of continuous integration and deployment practices Ability to collaborate with people of all levels of technical ability Ability to lead and mentor on industry best practices Project Management experience Fantastic people skills, including the ability to motivate a team towards a common goal Bid work and Pre Sales Engineering experience Responsibilities Collaborate with prospective and existing customers to define and execute strategies for cloud and DevOps adoption. Educate customers and industry stakeholders on the benefits and best practices of cloud native technologies. Lead large, complex public cloud projects, providing strategic direction and selecting appropriate technologies. Manage teams of platform engineers and consultants, fostering a positive and collaborative team culture. Engage with enterprise clients to understand their unique challenges and deliver tailored solutions. Stay up to date with the latest trends and emerging technologies, contributing to industry knowledge sharing through blog posts and videos. Skills Platform Engineering: Mastery of designing and implementing scalable, resilient, and secure platforms. Automation: Expertise in infrastructure as code (IaC) practices, automation tools (e.g., Terraform, CloudFormation) and scripting languages (e.g. Python, Ruby). Container Orchestration: In depth knowledge and hands on experience with Kubernetes and its managed counterparts (EKS, AKS, GKE). Public Cloud Expertise: In depth knowledge of AWS, Azure, or GCP services, architecture, and best practices. DevOps Mastery: Excellent knowledge of CI/CD, containerisation, and serverless technologies. Networking: Expertise in designing and managing secure, scalable AWS network architectures (VPC, VPN, Load Balancers, Transit Gateway). Experience Leadership on Large Projects: Proven experience leading and delivering large, complex public cloud projects. Team Management and Mentorship: Extensive experience leading and managing teams, fostering a collaborative culture, and mentoring team members. Enterprise Customer Facing Experience: Significant experience engaging with enterprise clients, managing relationships, and ensuring high levels of customer satisfaction. Continuous Learning and Industry Involvement: Proven commitment to staying up to date with the latest trends and contributing to industry knowledge sharing. Qualifications Certification in relevant cloud technologies (AWS, Azure, GCP) at an expert/professional level is highly desirable, e.g.: AWS Solutions Architect Professional AWS Certified Advanced Networking - Specialty (highly desirable) Certification in Kubernetes administration is desirable: Certified Kubernetes Administrator (CKA) Certified Kubernetes Security Specialist (CKSS) Why join Appvia? We are a self funded, London based startup; providing businesses with a fast and secure way to deploy containerised applications into the cloud. We are on a mission to enable organisations to make cloud based software delivery simple and efficient, whilst having the insights into costs, security and cadence. As a company that holds customers at the heart of everything we do, we are looking for candidates that want to make a real change to how Dev and Ops is working in the industry. With our customers, such as the UK's Home Office & Bank of England, are harnessing cloud native technologies, limiting the challenges of infrastructure management and rapidly delivering digital products. What's on offer? Work life balance Flexible working with core hours of 10 4pm because we know life happens outside of work Hybrid working - only one compulsory office day per month 25 days' holiday a year, plus bank holidays An additional day off for your birthday Enhanced maternity and paternity to full pay Workplace Nursery Benefit to help working parents For your well being Full Private Healthcare cover for you with partners and children covered 50% Death in Service Cycle to Work scheme Electric Car Scheme Pension plus a salary sacrifice option for even greater savings Employee Assistance Programme Free hygiene products available in the London office Mental health support Free therapy through AXA Access to the Headspace App Trained Mental Health First Aiders Other fun perks Learning budget of £1,000 a year Your own MacBook Pro while you work at Appvia Dog friendly office Wear what makes you comfortable Free snacks in the office Pool table & ping pong table Regular team socials, board game nights, industry meetups and more! We are proud to be an equal opportunities employer and actively encourage, respect, and recognise diversity of thought and background throughout the business. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity, and disability status. Note: While all roles are active and approved at the time of posting, the dynamic nature of our start up means some applications may be processed to pipeline talent for future opportunities rather than current openings. We will strive to keep you informed of any changes to the status of your application.

Job Description About the Job The Customer Success Consultant Lead will be working very closely with clients in the FMCG world to have a rigorous understanding of their business, objectives, priorities, and investment decisions they are making or considering. This will enable you to highlight unmet client needs and identify sales opportunities to pass to our account development associates. You will be responsible for maintaining and/or enhancing existing customer relationships, increasing NPS, using deep industry/customer/product knowledge to increase client ROI (across Retail Measurement Service & Consumer Panel Service), & driving adoption of NielsenIQ tools & capabilities. You will leverage the breadth of NielsenIQ's product portfolio by developing strong relationships with analytic associates across our business. Identify opportunities to collaborate and deliver provocative Thought Leadership on market, industry and category trends which can be shared across our client base. RESPONSIBILITIES Serves as the relationship owner within Customer Success to manage client relationship and execute critical communications Builds a network of effective and meaningful relationships at all levels to maximize business opportunities Leads Joint Business Plan process and is accountable for identifying and aligning customer objectives, defining and tracking success, defining strategic service delivery elements of Joint Business Plan and customer ways of working, and collaborating with other commercial functions to incorporate analytic and data quality elements into Joint Business Plan Leads Quantified Business Opportunity and Client Review process, focusing on service delivery and ROI elements, highlighting outcomes, tracking priorities, sharing/receiving feedback/NPS, and refining Joint Business Plan to align with customer priorities and objectives Leads and owns NPS process, frequently and consistently reviewing success metrics and client satisfaction, and reviewing quality, escalation, and coverage to ensure client satisfaction is maximized Leverages existing NielsenIQ tools to advance Customer business objectives through strategic thought leadership and flawless execution Responsible for identifying opportunities through day-to-day engagements and handing off opportunities to Account Development to pursue Acts as Voice of Costumer ensuring client needs are being met by the appropriate teams - whether this is data quality escalation or a reporting need REQUIREMENTS Extensive experience of analysing data in an FMCG environment Strong planning and servicing skills Experience of working with clients to solve business issues Excellent communication, presentation and interpersonal skills Demonstration of how to design solutions to answer client business issues A consultative style of working A proven track record of delivering success through others Ability to build strong networks and relationships, internally and with client What You Get Private Medical Insurance Flexible working environment Learning & Development Great team culture Additional Information Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ's principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ's AI Safety Policies and Guiding Principles: About NIQ NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state of the art platforms-NIQ delivers the Full View . NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population. For more information, visit Want to keep up with our latest updates? Follow us on: LinkedIn Instagram Twitter Facebook Our commitment to Diversity, Equity, and Inclusion At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the

Minimum qualifications: Bachelor's degree in Engineering, Computer Science, a related field, or equivalent practical experience. 5 years of experience with software development using Python or similar coding languages. Experience taking production grade AI driven solutions from conception to launch and architecting AI systems on cloud platforms (e.g., GCP). Experience building pipelines for structured and unstructured data using both vector databases and RAG like architectures to power enterprise AI solutions. Experience leading technical discovery sessions with customers. Active, or the ability to obtain, a Security Check (SC) UK security clearance. Preferred qualifications: Master's degree or PhD in AI, Computer Science, or a related technical field. Experience implementing multi agent systems using frameworks (e.g., LangGraph, CrewAI, ADK) and complex patterns (e.g., ReAct, self reflection, hierarchical delegation). Experience in a post sales or technical consulting delivery function. Knowledge of LLM native metrics (e.g., tokens/sec, cost per request) and techniques for optimizing state management and granular tracing. About the job As an AI Forward Deployed Engineer (FDE) at the company Cloud, you will be the technical engine of our Innovation team, working directly with highly regulated clients to help them transform their operations using advanced AI/ML technologies. You will be an embedded builder who bridges the gap between frontier AI products and production grade reality within customers. Unlike traditional advisory roles, you will function as a builder consultant, moving beyond high level architecture to code, debug, and jointly ship bespoke agentic solutions directly within the customer's environment. This role is designed for high agency engineers with a founder's mindset. You will manage blocker to production including solving the integration complexities, data readiness issues, and state management challenges that prevent AI from reaching enterprise grade maturity. By embedding with strategic accounts, you will serve a dual purpose: providing white glove deployment of complex AI systems and acting as a critical feedback loop, transforming real world field insights into the company Cloud's future product roadmap. The company Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise grade solutions that leverage the company's cutting edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to the company Cloud as their trusted partner to enable growth and solve their most critical business problems. Responsibilities Serve as the lead developer for complex AI applications, transitioning from rapid prototypes to production grade agentic workflows (e.g., multi agent systems, MCP servers) that drive measurable Return on Investment (ROI). Architect and code the connective tissue between the company's AI products and customer's live infrastructure, including APIs, legacy data silos, and security perimeters. Build high performance evaluation (Eval) pipelines and observability frameworks to ensure agentic systems meet requirements for accuracy, safety, and latency. Identify repeatable field patterns and technical friction points in the company's AI stack, converting them into reusable modules or formal product feature requests for the Engineering teams. Co build with customer engineering teams to instill the company grade development best practices, ensuring long term project success and high end user adoption. The company is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also the company's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Job Description: Junior Technical Sales & Projects Coordinator - Pollution Monitors UK Pollution Monitors Ltd design, supply, install, commission and service fixed gas detections. We are Safecontractor accredited for Health and Safety and ISO9001 for approved for quality assurance. We pride ourselves on providing a high-quality service based on well qualified and trained staff, good safety practices and attention to detail. We trade with the commercial sector only i.e. no domestic trading. Started in 1986 as a family business growing steadily year on year prior to be acquired by Vesta Software Group in January 2026. The Junior Technical Sales & Projects Coordinator supports the preparation of quotations for gas detection systems, assists The Project Co-ordinator and AutoCAD team which includes project documentation and technical information. This is an excellent opportunity for someone looking to develop a career within technical sales, project coordination, and engineering support. The successful candidate will receive mentoring and structured training to develop their understanding of Stage 3 and Stage 4 design processes, technical documentation, and gas detection system layouts. Previous AutoCAD experience is preferred but can be further developed within the role. Key Responsibilities Sales & Quotation Management: Prepare quotations for gas detection systems and associated products. Review customer specifications, drawings, and tender documentation. Support the preparation of technically compliant and commercially competitive proposals. Follow up quotations and assist in converting opportunities into confirmed orders. Maintain CRM records and quotation pipeline updates. Identify opportunities for additional products and services. Contractor & Project Liaison: Support communication with contractors, consultants, engineers, and project stakeholders. Assist in gathering and coordinating technical information for project submissions. Attend site project meetings where required. Support the resolution of technical queries and requests for information. Help ensure project documentation is issued accurately and within required timescales. Learn the requirements and processes associated with Stage 3 and Stage 4 project design deliverables through on-the-job mentoring. Technical Drawing & Design Support: Assist with the production and amendment of AutoCAD drawings for gas detection system layouts. Support the review of drawings against project specifications and design requirements. Coordinate drawing revisions and issue updated documentation. Maintain drawing registers and document control records. Receive training and mentoring to progressively develop competency in Stage 3 and Stage 4 design drawings. Planning & Coordination: Assist in planning workloads to meet quotation and project deadlines. Support the coordination of multiple enquiries and projects simultaneously. Liaise with internal departments to obtain required technical and commercial information. Support project handovers to installation and commissioning teams. Customer Service: Build and maintain positive customer relationships. Respond promptly to customer enquiries. Provide basic technical product information and support. Escalate complex technical matters to senior team members when required. Key Competencies Technical Interest in technical products and engineering solutions. Gas detection systems knowledge (or willingness to learn). AutoCAD knowledge or experience preferred. Understanding of construction, M&E, or technical drawings desirable. Technical quotation preparation and project administration skills. Good document control and organisational skills. Commercial Customer-focused approach. Awareness of sales processes and opportunity management. Ability to build strong customer relationships. Commercial awareness and willingness to develop negotiation skills. Planning & Organisation Strong attention to detail. Good time management skills. Ability to prioritise tasks and meet deadlines. Strong organisational and coordination abilities. Communication Professional communication skills. Confidence when liaising with customers and contractors. Good written and verbal communication. Ability to work effectively with internal teams. Business Unit: Pollution Monitors Scheduled Weekly Hours: 35 Number of Openings Available: 1 Worker Type: Regular Career Site: More About Jonas Software: Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain. Jonas' vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of "Software for Life." We are committed to technology, product innovation, quality, and exceptional customer service. Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees. Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We're a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index. Vesta Software Group is an Equal Opportunity Employer. If you need accommodation for a disability at any stage of the application process or want more information on our accommodation policies, contact recruitment at Vesta Software Group is part of a CSI group of companies.

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe's Customer Success Managers are ultimately responsible for the complete post-sales lifecycle of a Stripe user, and through your partnership, users will derive maximum value from their investments, leading to project success, retention, and renewal specifically in relation to Stripe's Revenue and Finance Automation (RFA) product suite. Few roles provide such a direct impact on the growth of the company. What you'll do You will become a trusted advisor to these customers, will deeply understand their business and their needs, and help them maximize the value they get from Stripe. This role involves working closely with the user account team, senior executives and engaging in product, payments, and technical conversations at multiple levels of the organization. You will be the user's internal advocate, helping ensure an excellent Stripe experience, and gathering feedback on ways that Stripe can build the next generation of user-focused solutions. You will love this job if you are a natural relationship and business builder. Responsibilities Lead the RFA post-sale engagement, retention, and growth of your customers partnered closely with Account teams Support expansion of your accounts identify opportunities, drive business outcomes, ensure customers are successful in partnership with the account team Build and foster relationships with senior executives in business, product, engineering, finance, and IT in partnership with the Account Executive and team Evangelize Stripe customer success stories and customer success systems and processes Articulate and drive customer use cases, customer value and expansion while maintaining trusted customer advisor status Serve as a trusted payments, billing, tax and invoicing advisor to the customer and educate them on the use and benefits of our products and our industry Aligned with the account team perform business reviews to align on business priorities, payments performance, optimization opportunities, Stripe product roadmap, review services satisfaction, share usage patterns or insights, surface issues, provide guidance on how to optimize the value from Stripe, and identify product expansion opportunities Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience Drive overall account health including payments performance, cost optimization, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction Who you are We're looking for someone who meets the minimum requirements to be considered for the role. The preferred qualifications are a bonus, not a requirement. Minimum requirements 6+ years of experience in a client-facing role ideally customer success, managing relationships with large, global, and complex organizations, preferably working with a technical product Payments and/or fintech experience required Experience with consumption-based SaaS products Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders History of success as a consultant, pre-sales, technical account management, or equivalent Preferred qualifications Prior experience working with modern SaaS billing and invoicing systems Experience with billing solutions strongly preferred Sophisticated business sense and understanding of underlying drivers and strategy of our user's businesses

Asset Experience AssociateDirect naar hoofdinhoud gaan Experience Associate page is loaded Asset Experience AssociateSolliciterenremote type: On-sitelocations: Northamptonshire, GBRtime type: Full timeposted on: Vandaag geplaatstjob requisition id: REQ517958 JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. About the RoleAs an Asset Experience Associate within JLL's Royal London Property Delivery team, you will serve as both strategic leader and operational expert for complex commercial property portfolios. This comprehensive role combines senior-level client relationship management and strategic oversight with hands-on operational excellence. You will be the primary client relationship owner while maintaining direct responsibility for day-to-day property operations, customer relations, and team leadership. Location: Northampton (NN4 postcode area) Key Responsibilities Strategic Client & Asset Management Collaborate with the Royal London asset manager to set the strategy, calling on subject matter experts as required. Act as main point of contact for Royal London asset manager(s) and lead relationships with professionalism and accountability. Identify how JLL can support the client needs and requirements and discuss with JLL client relationship team on how JLL service can be revised and improved. Maintain clear grasp of client's asset/portfolio strategy, drivers/values and articulate these to the wider team Support emergency planning, business continuity, testing, and monitoring with emergency management support as required. Customer Management & Experience The role is envisaged as predominantly site based with key focus occupier visibility Serve as the primary point of contact for all customer enquiries, concerns, and service requests, ensuring timely response and resolution while maintaining positive relationships. Proactively identify opportunities to improve the customer experience through building amenities, services, and programming. Act on customer feedback to create a productive and engaging environment that adds value to their occupancy. Work with RLAM CX Strategy Director to utilise training opportunities and advise AM of CX implementation opportunities Feedback all customer intelligence to the asset management team. Financial Management & Service Charges Work with JLL Accounts teams on financial accountability, cashflow management, and customer/supplier credit control. Provide strategic advice to asset managers on customer debt recovery, with support from Accounts Receivable. Prepare and manage service charge budgets and reconciliations according to RICS Professional Standard for Commercial Service Charges and client KPIs. Support supplier payments via Proactis and manage supplier payments processes, including purchase orders and invoice approvals. Oversee management of financial trackers, ensuring accuracy including utility recharges, turnover and commercialisation. Respond to customer and consultant queries and challenges in a timely manner. Lease and Legal Management Liaise with Data Management team on complex and protracted lease queries Provide application recommendations to the Asset Manager. Receive and analyse customer applications under the lease, including alienation and alterations. Ensure customer compliance with lease covenants, including complicated or contentious perceived breaches Resolve customer matters affecting valuation Liaise with appropriate additional advisers as required (legal, building surveying etc.) Working with RLAM JLL Asset Experience Services Team to ensure strong internal stakeholder relationship for efficiency of work whilst owning output to the asset manager. Health & Safety and Compliance Management Manage risk actions and undertake statutory compliance management. Conduct / Arrange H&S checks (monthly and voids), including Site Safety Checks/Inspections and Void Management Inspections. Utilising third parties where appropriate (void security) Handle Accidents & Incidents reporting and follow-up. Manage E-Permits (permits-to-work) system and support ISO14001 compliance requirements. Coordinate LRQA audits and compliance activities. Ensure compliance with health and safety legislation and implement compliance measures. ESG and Sustainability Support and implement ESG initiatives in alignment with client's ESG strategy and JLL's responsibilities. Be aware of industry and legal obligations in relation to ESG. Assist with sustainability reporting and compliance requirements. Support Asset Sustainability Plans, ESG Database and Risk Assessments. Supplier & Contract Management Lead representation at site level framework partner meetings, to ensure high standards of service delivery. Responsibility for scope of services and contract variation initiatives, in conjunction with Costs Manager, Soft Services Manager and Technical Services Manager Implement works associated with PPM (Planned Preventative Maintenance) report, including PPM Statutory & Regulatory projects. Handle reactive works and fabric maintenance issues. Manage quotes and work orders within designated authority levels. Supervise projects and works activities, including management of risk and method statements. Property Operations and Inspections Conduct regular property inspections in line with client and JLL KPIs and submit written reports via Vision Ensure high standards on all managed sites, flagging areas for growth and improvement Support property presentation standards across managed sites Coordinate void management activities with central support teams Transactions and Transitions Handle property transitions, due diligence, and support disposals and acquisition processes Support letting agents, solicitors and other third parties with queries Lead transitions meetings (with Transitions team for SC properties) Maintain overall accountability for Readiness for Sale packs, prepared by Asset Experience Services function Participate in portfolio sales/purchases Insurance Management Handle on-site activities such as accident book records and CCTV provision Review and supply contracts and gather information for central insurance team Implement insurer's requirements, including improvements and repair/maintenance Ensure claims are settled and funds applied to any insurance works completed Technology Utilise available tools to ensure quality, efficiency of output and optimise service to stakeholders Prospective Technology tools will include applications for Accounting, H&S, Customer Relationship, ESG amongst others. Current prospective tools may include Yardi, Riskwise, Prism, Deepki and Workflow systems but may change with tech investments Skills & Qualifications Technical Knowledge Expert knowledge of commercial property management across diverse asset types and comprehensive understanding of building systems, maintenance planning, and facility management Strategic portfolio planning and optimisation capabilities with comprehensive understanding of risk management in property contexts Expert-level knowledge of RICS standards with ability to interpret and apply to complex situations Comprehensive understanding of regulatory frameworks, compliance governance, health and safety legislation Knowledge of sustainability standards, ESG strategy implementation, and reporting requirements Familiarity with property management technologies, reporting systems, and relevant property legislation Personal Attributes Strategic vision that aligns team activities with business objectives combined with strong organisational abilities and exceptional attention to detail Decisive leadership when making complex decisions with collaborative working style that builds effective relationships Client intimacy that builds trusted advisor relationships with client-focused mindset that prioritises service excellence Entrepreneurial mindset that identifies growth opportunities with problem-solving approach to operational challenges Accountability for performance and business outcomes with professional integrity in all business dealings Inspirational leadership that motivates high performance with resilience under pressure Commercial acumen that balances service quality with profitability Location: On-site -Northamptonshire, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!

Asset Experience Manager - Community DeputySkip to main content Experience Manager - Community Deputy page is loaded Asset Experience Manager - Community DeputyApplyremote type: On-sitelocations: London, GBRtime type: Full timeposted on: Posted Todayjob requisition id: REQ517898 JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. About the Role As Deputy Asset Experience Lead you provide line management and day-to-day escalation support for your direct reports within your Asset Experience Manager community, working in close partnership with the Lead Asset Experience Manager to ensure seamless operational delivery. You bring specialised complementary skills and experience that strengthen the community's overall capability and resilience. Acting as a senior advisor and mentor to less experienced Asset Experience Managers, you will support their professional development while maintaining full accountability for your own portfolio responsibilities. You will deputise for the Lead Asset Experience Manager during absences and provide senior-level support on complex matters, contributing strategic insight and operational expertise to community decision-making. Your role ensures continuity of leadership and maintains service excellence across all community activities.Alongside this leadership role, in your day-to-day role as Asset Experience Manager, you will serve as both strategic leader and operational expert for complex commercial property portfolios. This comprehensive role combines senior-level client relationship management and strategic oversight with hands-on operational excellence. You will be the primary client relationship owner while maintaining direct responsibility for day-to-day property operations, customer relations, and team leadership. Key Responsibilities Community Support & Development Provide line management and day-to-day escalation support for designated direct reports within the community. Act as senior advisor and mentor to less experienced Asset Experience Managers, supporting their professional development and capability building. Deputise for the Lead Asset Experience Manager during absences, ensuring continuity of leadership and operational delivery. Contribute specialised expertise and complementary skills to strengthen the community's overall capability and service delivery. Support the Lead Asset Experience Manager in facilitating knowledge sharing, implementing best practices, and driving continuous improvement initiatives. Participate in community leadership activities while maintaining full accountability for own portfolio responsibilities. Strategic Client & Asset Management Collaborate with the Royal London asset manager to set the strategy, calling on subject matter experts as required. Act as main point of contact for Royal London asset manager(s) and lead relationships with professionalism and accountability. Identify how JLL can support the client needs and requirements and discuss with JLL client relationship team on how JLL service can be revised and improved. Maintain clear grasp of client's asset/portfolio strategy, drivers/values and articulate these to the wider team Support emergency planning, business continuity, testing, and monitoring with emergency management support as required. Customer Management & Experience The role is envisaged as predominantly site based with key focus occupier visibility Serve as the primary point of contact for all customer enquiries, concerns, and service requests, ensuring timely response and resolution while maintaining positive relationships. Proactively identify opportunities to improve the customer experience through building amenities, services, and programming. Act on customer feedback to create a productive and engaging environment that adds value to their occupancy. Work with RLAM CX Strategy Director to utilise training opportunities and advise AM of CX implementation opportunities Feedback all customer intelligence to the asset management team. Financial Management & Service Charges Work with JLL Accounts teams on financial accountability, cashflow management, and customer/supplier credit control. Provide strategic advice to asset managers on customer debt recovery, with support from Accounts Receivable. Prepare and manage service charge budgets and reconciliations according to RICS Professional Standard for Commercial Service Charges and client KPIs. Support supplier payments via Proactis and manage supplier payments processes, including purchase orders and invoice approvals. Oversee management of financial trackers, ensuring accuracy including utility recharges, turnover and commercialisation. Respond to customer and consultant queries and challenges in a timely manner. Lease and Legal Management Liaise with Data Management team on complex and protracted lease queries Provide application recommendations to the asset manager. Receive, analyse customer applications under the lease, including alienation and alterations. Ensure customer compliance with lease covenants, including complicated or contentious perceived breaches Resolve customer matters affecting valuation Liaise with appropriate additional advisers as required (legal, building surveying etc.) Working with RLAM JLL Central Shared Services Team to ensure strong internal stakeholder relationship for efficiency of work whilst owning output to the asset managers Health & Safety and Compliance Management Manage risk actions and undertake statutory compliance management. Conduct / Arrange H&S checks (monthly and voids), including Site Safety Checks/Inspections and Void Management Inspections. Utilising third parties where appropriative (void security) Handle Accidents & Incidents reporting and follow-up. Manage E-Permits (permits-to-work) system and support ISO14001 compliance requirements. Coordinate LRQA audits and compliance activities. Ensure compliance with health and safety legislation and implement compliance measures. ESG and Sustainability Support and implement ESG initiatives in alignment with client's ESG strategy and JLL's responsibilities. Be aware of industry and legal obligations in relation to ESG. Assist with sustainability reporting and compliance requirements. Support Asset Sustainability Plans, ESG Database and Risk Assessments. Supplier & Contract Management Lead representation at site level framework partner meetings, to ensure high standards of service delivery. Responsibility for scope of services and contract variation initiatives, in conjunction with Costs Manager, Soft Services Manager and Technical Services Manager Implement works associated with PPM (Planned Preventative Maintenance) report, including PPM Statutory & Regulatory projects. Handle reactive works and fabric maintenance issues. Manage quotes and work orders within designated authority levels. Supervise projects and works activities, including management of risk and method statements. Property Operations and Inspections Conduct regular property inspections in line with client and JLL KPIs and submit written reports via Vision Ensure high standards on all managed sites, flagging areas for growth and improvement Support property presentation standards across managed sites Coordinate void management activities with central support teams Transactions and Transitions Handle property transitions, due diligence, and support disposals and acquisition processes Support letting agents, solicitors and other third parties with queries Lead transitions meetings (with Transitions team for SC properties) Maintain overall accountability for Readiness for Sale packs, prepared by central surveying function Participate in portfolio sales/purchases Insurance Management Handle on-site activities such as accident book records and CCTV provision Review and supply contracts and gather information for central insurance team Implement insurer's requirements, including improvements and repair/maintenance Ensure claims are settled and funds applied to any insurance works completed Technology Utilise available tools to ensure quality, efficiency of output and optimise service to stakeholders Prospective Technology tools will include applications for Accounting, H&S, Customer Relationship, ESG amongst others. Current prospective tools may include Yardi, Riskwise, Prism, Deepki and Workflow systems but may change with tech investments Skills & Qualifications Technical Knowledge Proven experience in line management, performance management, and coaching/mentoring of property professionals across varying experience levels. Ability to lead and embed operational changes, new processes, and cultural initiatives within teams. Experience working across multiple teams or communities to drive consistency, share knowledge, and implement best practices. Strong judgment in assessing complex issues, determining appropriate escalation pathways, and facilitating effective resolution. Expert knowledge of commercial property management across diverse asset types and comprehensive understanding of building systems, maintenance planning, and facility management Strategic portfolio planning and optimisation capabilities with comprehensive understanding of risk management in property contexts Expert-level knowledge of RICS standards with ability to interpret and apply to complex situations Comprehensive understanding of regulatory frameworks . click apply for full job details

About Anthropic Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role Join Anthropic's Customer Success team as an EMEA based Customer Success Manager as we pioneer the future of enterprise AI adoption. As a Customer Success Manager at Anthropic, you'll be the strategic partner and trusted advisor to our most complex customers across EMEA helping them harness the full potential of all our Claude capabilities - API, Claude for Enterprise, and Claude Code. You'll develop genuine partnerships with customers, gaining a deep understanding of their business objectives, strategic direction, AI vision, and technical needs. You'll draw on both your business acumen and technical expertise to serve as a strategic advisor throughout their journey with us. In partnership with the broader account team you will help customers identify the right Claude capabilities for their specific business objectives, working closely with them to provide best practices and guidance while supporting them as their usage (consumption & seat based) grows and evolves. Your role focuses on helping customers scale their usage effectively, implement change management strategies, optimize use cases, and maximize the value of their investment through expanded use cases across their organization. The insights you gather from your customers will directly inform our research priorities, product development, and go-to-market strategies - making you a key voice in shaping how we build and deliver ongoing value as a business. As one of our early CSMs in EMEA, you'll be a pioneer - helping to build regional processes, establishing new customer relationships, and representing Anthropic's brand in a high-growth market. You'll operate with significant autonomy while maintaining strong alignment with global teams, requiring someone who thrives in ambiguous environments and can work effectively across time zones. Responsibilities Build trusting, strategic relationships with key EMEA customer decision makers to understand their business and objectives, identifying opportunities for optimization and expansion Become an expert in Anthropic's products across API, Claude for Enterprise, and Claude Code, understanding the technical nuances and best practices for each to guide customers to the right solutions Leverage your deep knowledge of the customer and regional nuances to proactively drive usage planning, understanding current and future consumption/ adoption and how it creates realized value for the customer Monitor usage patterns and identify optimization opportunities, proactively addressing underutilization across both consumption-based (API) and seat-based (Claude for Enterprise / Claude Code) products to drive full value from contracted commitments Serve as the customer's thought partner, enhancing their knowledge of Claude products by socializing Anthropic's product roadmap, driving awareness on new products and engaging Product PMs as the voice of EMEA customers Document and quantify customer value realized through business outcomes, ROI, and impact metrics to build compelling internal business cases for continued and expanded investment Identify potential use cases and lines of business not currently onboarded, partnering with customers to discover new applications for Claude across different departments, teams, and workflows Develop and execute change management strategies to drive end-user adoption and maximize value within customer organizations, including Train the Trainer programs, Center of Excellence development, and organizational enablement Own the customer experience across their lifecycle - managing comprehensive account and success plans grounded in the customer's business objectives, conducting Quarterly Business Reviews, and serving as the primary conduit between the customer and Anthropic Build Anthropic's brand and customer relationships as a member of the first in-region CS team, developing EMEA-specific processes, playbooks, and best practices where needed that account for regional business cultures You may be a good fit if you have 6+ years of experience in customer-facing roles (Customer Success, Consulting, Solutions Architect, Solutions/ Functional Consultant, Success Engineer or similar) Experience driving success across both consumption-based and seat-based business models, with understanding of different expansion levers and success metrics for each Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns Experience explaining and demonstrating technical products to various audiences Strategic mindset to identify growth opportunities and translate them into actionable expansion plans Cross-functional collaborator who represents the customer in a positive, proactive manner, rallying everyone around paths forward that solve customer needs Strong project management skills and ability to manage multiple customer relationships Passion for AI and interest in responsible development of advanced systems Experience working in and building a growing region, while navigating across time zones with US-based headquarters A knack for bringing order to chaos and an enthusiastic "roll up your sleeves mentality. You are a true team player Native English and (Bonus) Fluency in French, German, Spanish or Italian The annual compensation range for this role is listed below. For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: £135,000 - £165,000 GBP Logistics Minimum education: Bachelor's degree or an equivalent combination of education, training, and/or experience Required field of study:A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship:We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact - advancing our long-term goals of steerable, trustworthy AI - rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage:Learn about our policy for using AI in our application process.

Role(s) Purpose The Sector Leader is responsible for developing and executing Avencera's strategy within their assigned market sector. We are hiring into our Education, Central Government, Health and Enterprise markets, ensuring the business maintains a deep understanding of client needs, market dynamics, policy developments, and growth opportunities. The role provides leadership across business development, proposition development, client engagement, market positioning, and team performance to drive sustainable growth and strengthen Avencera's reputation within the sector. The Sector Leader acts as the visible face of Avencera in their market, building trusted relationships with clients, partners, and stakeholders while ensuring our services remain relevant, differentiated, and commercially impactful. Key Responsibilities Sector Strategy & Market Leadership Define and maintain the sector growth strategy aligned to the company's overall business objectives. Develop a deep understanding of government policy, spending priorities, procurement pipelines, and market trends. Identify emerging opportunities, risks, market shifts, and competitor activity. Establish Avencera as a recognised thought leader within the sector. Represent the business at industry events, conferences, roundtables, and client forums. Provide sector insight and strategic advice to the executive team. Pipeline Development & Sales Leadership Own the sector opportunity pipeline from identification through to conversion. Ensure a robust pipeline of consulting, transformation, digital, operational, and advisory opportunities. Lead strategic client pursuits and support major bids and proposals. Build and maintain senior relationships across key client organisations. Create account growth strategies for priority clients. Monitor pipeline health, conversion rates, and growth performance. Client Engagement & Relationship Management Establish and maintain trusted advisor relationships with senior client stakeholders. Act as an executive sponsor for key client accounts and strategic engagements. Facilitate senior-level discussions around policy, service transformation, operational improvement, and innovation. Ensure client needs and feedback directly inform product and service development. Support resolution of complex client challenges and relationship issues. Proposition Development & Innovation Lead the continuous refresh of sector propositions to ensure relevance and differentiation. Identify unmet client needs and emerging market opportunities. Drive the creation of new consulting propositions, services, and solution offerings. Translate market insight into commercially viable service lines. Collaborate with subject matter experts and delivery teams to shape innovative offerings. Ensure propositions clearly articulate measurable client outcomes and value. Team Leadership & Capability Development Lead, motivate, and develop a high-performing sector team. Create a culture of accountability, collaboration, innovation, and commercial awareness. Coach and mentor consultants and sector specialists. Support workforce planning and capability development. Promote knowledge sharing and sector expertise across the wider business. Act as a role model for Avencera values and leadership behaviours. Internal Collaboration Work closely with Consulting, Products, Delivery, Marketing, and Executive teams. Ensure alignment between market priorities, proposition development, and delivery capability. Support recruitment and onboarding of key sector talent. Contribute to annual business planning and growth initiatives. Share client and market intelligence across the organisation. Experience & Qualifications Essential Significant experience operating within the UK public sector, enterprise or government consulting environment. Demonstrable experience leading sector growth, strategic accounts, or market development activities. Strong network of relationships within government, public sector, or adjacent partner ecosystems. Experience shaping and winning complex consulting opportunities. Track record of developing and launching successful propositions or services. Experience leading and developing multidisciplinary teams. Desirable Experience working with central government, NHS, local government, education, justice, or employment services. Existing profile within a recognised market sector. Consulting, strategy, transformation, digital, or operational improvement background. Working Location At least 1-2 days per week in the firm's Farringdon office. Package Basic salary of up to £145,000 depending on expertise. Up to 40% bonus based on firm and individual performance. 27 days' annual leave, excluding bank holidays, rising to 30 based on performance. Private medical and dental insurance. The Sector Lead role offers a structured pathway to future equity.

慨正橡扯 is looking for a Senior Manager - Lead - Finance Consultant in London. In this pivotal role, you will lead Finance workstreams across Microsoft Dynamics 365 Finance & Operations programmes, translating business needs into scalable solutions. Your responsibilities include guiding Finance design decisions, managing delivery quality, and engaging with senior clients to drive pre-sales efforts. The ideal candidate will have extensive experience in D365 Finance modules and a strong track record in stakeholder management.