NCC Group plc
Manchester, Lancashire
Director, Digital Forensics & Incident Response (Global) Department: Cyber Services and Capabilities Employment Type: Full Time Location: GBR Manchester Hardman Boulevard Reporting To: Matt Hull (Open to Associate Director with progression path to Director) Description The purpose of this role is to lead NCC Group's global Digital Forensics and Incident Response (DFIR) capability, ensuring effective preparedness, response, recovery, and continuous improvement across cyber incident management and forensic investigations. The global DFIR team will consist of regionally distributed colleagues, delivering a consistent, scalable, and market-leading service that protects client assets, reputation, and business operations. The role is responsible for setting strategic direction, driving operational excellence, evolving people, process and technology capabilities, and supporting commercial growth through the conversion of incident response engagements into ongoing security service opportunities. The Director, DFIR will be responsible for ensuring robust cyber resilience capabilities, overseeing major cyber incidents, maintaining advanced forensic practices, and ensuring the function remains aligned with changing client requirements, regulatory obligations, and emerging cyber threats. The role also serves as a senior leader within the Cyber Intelligence and Response business, influencing stakeholders and driving continuous service improvement. A key part of the role is engaging and collaborating with leaders across NCC Group to achieve the following ambitions: Define and execute a global DFIR strategy aligned to business priorities and risk appetite. Strengthen cyber incident preparedness, response, and recovery capabilities. Develop and scale advanced digital forensic capabilities across endpoint, network, and cloud environments. Embed lessons learned from incidents, exercises, and reviews into continuous improvement initiatives. Drive operational excellence through effective capacity planning, resource management, and performance measurement. Support business growth by identifying opportunities to transition incident response engagements into long-term security services. Key Responsibilities Lead the global DFIR function, ensuring effective delivery of digital forensics and incident response services across multiple regions. Define and execute the global DFIR strategy, ensuring alignment with business objectives, client needs, and organisational risk appetite. Manage regional performance through effective resource planning, utilisation management, and alignment to revenue forecasts and delivery demand. Implement clear measures of capacity, utilisation, and operational performance to optimise scalability and efficiency. Drive effective offshoring strategies that balance quality, efficiency, and cost. Oversee the management of major cyber incidents and act as the senior escalation point during high severity events. Ensure coordinated incident response across technical teams, business leadership, clients, and external stakeholders. Drive effective containment, remediation, recovery, and post incident review activities. Lead the development of advanced forensic capabilities across endpoint, network, cloud, and emerging technology environments. Ensure forensic readiness, evidential integrity, and compliance with legal and regulatory requirements. Maintain incident response plans, playbooks, and testing programmes through simulations and exercises. Partner with Legal, Risk, Compliance, and senior business stakeholders to meet regulatory and client obligations. Define, measure, and report on key operational KPIs, including quality, responsiveness, accuracy, and customer satisfaction. Build, mentor, and lead a high performing, diverse, and globally distributed DFIR organisation. Foster a culture of innovation, collaboration, continuous learning, and operational excellence. Represent NCC Group externally through industry forums, conferences, and customer engagements, demonstrating thought leadership in DFIR and cyber resilience. Skills, Knowledge & Expertise Extensive experience leading Digital Forensics and Incident Response (DFIR) teams within complex cyber security environments. Proven experience developing and executing global operational strategies aligned to business objectives. Strong experience managing large scale cyber incidents, breaches, and crisis response activities. Expertise in digital forensics across endpoint, network, cloud, and hybrid environments. Experience building, developing, and retaining high performing technical teams across multiple geographies. Strong process improvement and operational transformation experience. Experience managing budgets, forecasting demand, and optimising resource allocation. Ability to influence and communicate effectively with executive stakeholders, clients, regulators, and technical teams. Strong written and verbal communication skills, with the ability to translate complex cyber security concepts into business focused language. Experience leading organisational change and technology transformation initiatives. Experience within Managed Security Services (MSSP) or large scale cyber security consulting environments. Experience supporting commercial growth, sales enablement, and service expansion opportunities. Strong knowledge of current cyber threat trends, regulatory requirements, and industry best practices. Active participation in industry forums, conferences, or recognised cybersecurity communities. Job Benefits We have a high performance culture which is balanced evenly with world class well being initiatives and benefits: Flexible Working: Balance your work and personal life with our flexible working options. Enhanced Holiday Allowance: Enjoy 25 days of holiday, plus bank holidays, with the option to buy up to 5 additional days of annual leave. Medicash & Critical Illness Scheme. Financial & Investment Benefits: Pension, Life Assurance, and Share Save Scheme. Community & Volunteering Programmes. Green Car Scheme. Cycle to Work Scheme. Special Time Off for important life events. Enhanced Family Planning, Maternity, and Paternity Support.
Director, Digital Forensics & Incident Response (Global) Department: Cyber Services and Capabilities Employment Type: Full Time Location: GBR Manchester Hardman Boulevard Reporting To: Matt Hull (Open to Associate Director with progression path to Director) Description The purpose of this role is to lead NCC Group's global Digital Forensics and Incident Response (DFIR) capability, ensuring effective preparedness, response, recovery, and continuous improvement across cyber incident management and forensic investigations. The global DFIR team will consist of regionally distributed colleagues, delivering a consistent, scalable, and market-leading service that protects client assets, reputation, and business operations. The role is responsible for setting strategic direction, driving operational excellence, evolving people, process and technology capabilities, and supporting commercial growth through the conversion of incident response engagements into ongoing security service opportunities. The Director, DFIR will be responsible for ensuring robust cyber resilience capabilities, overseeing major cyber incidents, maintaining advanced forensic practices, and ensuring the function remains aligned with changing client requirements, regulatory obligations, and emerging cyber threats. The role also serves as a senior leader within the Cyber Intelligence and Response business, influencing stakeholders and driving continuous service improvement. A key part of the role is engaging and collaborating with leaders across NCC Group to achieve the following ambitions: Define and execute a global DFIR strategy aligned to business priorities and risk appetite. Strengthen cyber incident preparedness, response, and recovery capabilities. Develop and scale advanced digital forensic capabilities across endpoint, network, and cloud environments. Embed lessons learned from incidents, exercises, and reviews into continuous improvement initiatives. Drive operational excellence through effective capacity planning, resource management, and performance measurement. Support business growth by identifying opportunities to transition incident response engagements into long-term security services. Key Responsibilities Lead the global DFIR function, ensuring effective delivery of digital forensics and incident response services across multiple regions. Define and execute the global DFIR strategy, ensuring alignment with business objectives, client needs, and organisational risk appetite. Manage regional performance through effective resource planning, utilisation management, and alignment to revenue forecasts and delivery demand. Implement clear measures of capacity, utilisation, and operational performance to optimise scalability and efficiency. Drive effective offshoring strategies that balance quality, efficiency, and cost. Oversee the management of major cyber incidents and act as the senior escalation point during high severity events. Ensure coordinated incident response across technical teams, business leadership, clients, and external stakeholders. Drive effective containment, remediation, recovery, and post incident review activities. Lead the development of advanced forensic capabilities across endpoint, network, cloud, and emerging technology environments. Ensure forensic readiness, evidential integrity, and compliance with legal and regulatory requirements. Maintain incident response plans, playbooks, and testing programmes through simulations and exercises. Partner with Legal, Risk, Compliance, and senior business stakeholders to meet regulatory and client obligations. Define, measure, and report on key operational KPIs, including quality, responsiveness, accuracy, and customer satisfaction. Build, mentor, and lead a high performing, diverse, and globally distributed DFIR organisation. Foster a culture of innovation, collaboration, continuous learning, and operational excellence. Represent NCC Group externally through industry forums, conferences, and customer engagements, demonstrating thought leadership in DFIR and cyber resilience. Skills, Knowledge & Expertise Extensive experience leading Digital Forensics and Incident Response (DFIR) teams within complex cyber security environments. Proven experience developing and executing global operational strategies aligned to business objectives. Strong experience managing large scale cyber incidents, breaches, and crisis response activities. Expertise in digital forensics across endpoint, network, cloud, and hybrid environments. Experience building, developing, and retaining high performing technical teams across multiple geographies. Strong process improvement and operational transformation experience. Experience managing budgets, forecasting demand, and optimising resource allocation. Ability to influence and communicate effectively with executive stakeholders, clients, regulators, and technical teams. Strong written and verbal communication skills, with the ability to translate complex cyber security concepts into business focused language. Experience leading organisational change and technology transformation initiatives. Experience within Managed Security Services (MSSP) or large scale cyber security consulting environments. Experience supporting commercial growth, sales enablement, and service expansion opportunities. Strong knowledge of current cyber threat trends, regulatory requirements, and industry best practices. Active participation in industry forums, conferences, or recognised cybersecurity communities. Job Benefits We have a high performance culture which is balanced evenly with world class well being initiatives and benefits: Flexible Working: Balance your work and personal life with our flexible working options. Enhanced Holiday Allowance: Enjoy 25 days of holiday, plus bank holidays, with the option to buy up to 5 additional days of annual leave. Medicash & Critical Illness Scheme. Financial & Investment Benefits: Pension, Life Assurance, and Share Save Scheme. Community & Volunteering Programmes. Green Car Scheme. Cycle to Work Scheme. Special Time Off for important life events. Enhanced Family Planning, Maternity, and Paternity Support.
Darktrace Ltd
Customer Success ManagerApplylocations: London Office, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: JR101768Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI.The Darktrace Active AI Security PlatformTM delivers a proactive approach to cyber resilience to secure the business across the entire digital estate - from network to cloud to email. Breakthrough innovations from our R&D teams have resulted in over 200 patent applications filed. Darktrace's platform and services are supported by over 2,400 employees around the world. To learn more, visit . Job D escription : In the Customer Success role, you will be managing a variety of named accounts across our global customer base. You will be responsible for driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio. Commission will be awarded for increasing Net Revenue Retention (NRR) within your portfolio, by identifying and driving upsells and renewals, based on a quarterly quota. You should have a passion to learn about cybersecurity and AI, while always wanting to deliver the best service to our customers.This role is hybrid with minimum 3 days a week in our London office. What will I be doing: As a Customer Success Manager, you will manage a portfolio of 30-40 existing Darktrace customers to maximize their utility from Darktrace deployments and grow their Annual Recurring Revenue (ARR). You will report to the Director of Customer Success and collaborate with Sales, Technical Resources, and Cyber Threat Analysts. Conduct business reviews with client executive leadership and health checks on the deployment to drive satisfaction and desired business outcomes. Present, discuss, and demonstrate Darktrace cyber threat defense solutions to CISOs and information security experts as required. Identify, nurture, and negotiate upsell and cross-sell opportunities by aligning our suite of products to our customers' evolving use cases and needs. Ensure customers are set up for success and facilitate the renewal at the end of the subscription term. Analyze customer engagement levels to assess risk and execute action plans to progress account health. Manage customer escalations to resolution, leveraging cross-functional teams within the business. Mentor developing Customer Success Managers on the team by sharing best practices and helping ramp up new team members. Build strategic partnerships with Renewal Directors, Sales, Cyber Technology Specialists, and other internal teams to drive alignment and develop tailored solutions for complex accounts. What experience do I need: A minimum of 5 years of experience in a role that encompasses Customer Success, Project Management, Business Development, Technical Account Management, Client Service, or Consulting. Strong communication and presentation skills, with the ability to effectively communicate with senior business professionals across every industry vertical. Familiarity with enterprise networking technology (preferred, not required) and a foundational understanding of cybersecurity concepts. Strong time management skills, self-motivation, and the ability to work effectively as part of a team. Benefits: 23 days' holiday + all public holidays, rising to 25 days after 2 years of service, Additional day off for your birthday, Private medical insurance which covers you, your cohabiting partner and children, Life insurance of 4 times your base salary, Salary sacrifice pension scheme, Enhanced family leave, Confidential Employee Assistance Program, Cycle to work scheme.Our Growth is Creating Great Opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! Once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you! Thanks for your interest in working on our team!
Customer Success ManagerApplylocations: London Office, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: JR101768Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI.The Darktrace Active AI Security PlatformTM delivers a proactive approach to cyber resilience to secure the business across the entire digital estate - from network to cloud to email. Breakthrough innovations from our R&D teams have resulted in over 200 patent applications filed. Darktrace's platform and services are supported by over 2,400 employees around the world. To learn more, visit . Job D escription : In the Customer Success role, you will be managing a variety of named accounts across our global customer base. You will be responsible for driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio. Commission will be awarded for increasing Net Revenue Retention (NRR) within your portfolio, by identifying and driving upsells and renewals, based on a quarterly quota. You should have a passion to learn about cybersecurity and AI, while always wanting to deliver the best service to our customers.This role is hybrid with minimum 3 days a week in our London office. What will I be doing: As a Customer Success Manager, you will manage a portfolio of 30-40 existing Darktrace customers to maximize their utility from Darktrace deployments and grow their Annual Recurring Revenue (ARR). You will report to the Director of Customer Success and collaborate with Sales, Technical Resources, and Cyber Threat Analysts. Conduct business reviews with client executive leadership and health checks on the deployment to drive satisfaction and desired business outcomes. Present, discuss, and demonstrate Darktrace cyber threat defense solutions to CISOs and information security experts as required. Identify, nurture, and negotiate upsell and cross-sell opportunities by aligning our suite of products to our customers' evolving use cases and needs. Ensure customers are set up for success and facilitate the renewal at the end of the subscription term. Analyze customer engagement levels to assess risk and execute action plans to progress account health. Manage customer escalations to resolution, leveraging cross-functional teams within the business. Mentor developing Customer Success Managers on the team by sharing best practices and helping ramp up new team members. Build strategic partnerships with Renewal Directors, Sales, Cyber Technology Specialists, and other internal teams to drive alignment and develop tailored solutions for complex accounts. What experience do I need: A minimum of 5 years of experience in a role that encompasses Customer Success, Project Management, Business Development, Technical Account Management, Client Service, or Consulting. Strong communication and presentation skills, with the ability to effectively communicate with senior business professionals across every industry vertical. Familiarity with enterprise networking technology (preferred, not required) and a foundational understanding of cybersecurity concepts. Strong time management skills, self-motivation, and the ability to work effectively as part of a team. Benefits: 23 days' holiday + all public holidays, rising to 25 days after 2 years of service, Additional day off for your birthday, Private medical insurance which covers you, your cohabiting partner and children, Life insurance of 4 times your base salary, Salary sacrifice pension scheme, Enhanced family leave, Confidential Employee Assistance Program, Cycle to work scheme.Our Growth is Creating Great Opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! Once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you! Thanks for your interest in working on our team!
Darktrace Ltd
Customer Success ManagerApplylocations: London Office, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: JR101768Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI.The Darktrace Active AI Security PlatformTM delivers a proactive approach to cyber resilience to secure the business across the entire digital estate - from network to cloud to email. Breakthrough innovations from our R&D teams have resulted in over 200 patent applications filed. Darktrace's platform and services are supported by over 2,400 employees around the world. To learn more, visit . Job D escription : In the Customer Success role, you will be managing a variety of named accounts across our global customer base. You will be responsible for driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio. Commission will be awarded for increasing Net Revenue Retention (NRR) within your portfolio, by identifying and driving upsells and renewals, based on a quarterly quota. You should have a passion to learn about cybersecurity and AI, while always wanting to deliver the best service to our customers.This role is hybrid with minimum 3 days a week in our London office. What will I be doing: As a Customer Success Manager, you will manage a portfolio of 30-40 existing Darktrace customers to maximize their utility from Darktrace deployments and grow their Annual Recurring Revenue (ARR). You will report to the Director of Customer Success and collaborate with Sales, Technical Resources, and Cyber Threat Analysts. Conduct business reviews with client executive leadership and health checks on the deployment to drive satisfaction and desired business outcomes. Present, discuss, and demonstrate Darktrace cyber threat defense solutions to CISOs and information security experts as required. Identify, nurture, and negotiate upsell and cross-sell opportunities by aligning our suite of products to our customers' evolving use cases and needs. Ensure customers are set up for success and facilitate the renewal at the end of the subscription term. Analyze customer engagement levels to assess risk and execute action plans to progress account health. Manage customer escalations to resolution, leveraging cross-functional teams within the business. Mentor developing Customer Success Managers on the team by sharing best practices and helping ramp up new team members. Build strategic partnerships with Renewal Directors, Sales, Cyber Technology Specialists, and other internal teams to drive alignment and develop tailored solutions for complex accounts. What experience do I need: A minimum of 5 years of experience in a role that encompasses Customer Success, Project Management, Business Development, Technical Account Management, Client Service, or Consulting. Strong communication and presentation skills, with the ability to effectively communicate with senior business professionals across every industry vertical. Familiarity with enterprise networking technology (preferred, not required) and a foundational understanding of cybersecurity concepts. Strong time management skills, self-motivation, and the ability to work effectively as part of a team. Benefits: 23 days' holiday + all public holidays, rising to 25 days after 2 years of service, Additional day off for your birthday, Private medical insurance which covers you, your cohabiting partner and children, Life insurance of 4 times your base salary, Salary sacrifice pension scheme, Enhanced family leave, Confidential Employee Assistance Program, Cycle to work scheme.Our Growth is Creating Great Opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! Once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you! Thanks for your interest in working on our team!
Customer Success ManagerApplylocations: London Office, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: JR101768Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI.The Darktrace Active AI Security PlatformTM delivers a proactive approach to cyber resilience to secure the business across the entire digital estate - from network to cloud to email. Breakthrough innovations from our R&D teams have resulted in over 200 patent applications filed. Darktrace's platform and services are supported by over 2,400 employees around the world. To learn more, visit . Job D escription : In the Customer Success role, you will be managing a variety of named accounts across our global customer base. You will be responsible for driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio. Commission will be awarded for increasing Net Revenue Retention (NRR) within your portfolio, by identifying and driving upsells and renewals, based on a quarterly quota. You should have a passion to learn about cybersecurity and AI, while always wanting to deliver the best service to our customers.This role is hybrid with minimum 3 days a week in our London office. What will I be doing: As a Customer Success Manager, you will manage a portfolio of 30-40 existing Darktrace customers to maximize their utility from Darktrace deployments and grow their Annual Recurring Revenue (ARR). You will report to the Director of Customer Success and collaborate with Sales, Technical Resources, and Cyber Threat Analysts. Conduct business reviews with client executive leadership and health checks on the deployment to drive satisfaction and desired business outcomes. Present, discuss, and demonstrate Darktrace cyber threat defense solutions to CISOs and information security experts as required. Identify, nurture, and negotiate upsell and cross-sell opportunities by aligning our suite of products to our customers' evolving use cases and needs. Ensure customers are set up for success and facilitate the renewal at the end of the subscription term. Analyze customer engagement levels to assess risk and execute action plans to progress account health. Manage customer escalations to resolution, leveraging cross-functional teams within the business. Mentor developing Customer Success Managers on the team by sharing best practices and helping ramp up new team members. Build strategic partnerships with Renewal Directors, Sales, Cyber Technology Specialists, and other internal teams to drive alignment and develop tailored solutions for complex accounts. What experience do I need: A minimum of 5 years of experience in a role that encompasses Customer Success, Project Management, Business Development, Technical Account Management, Client Service, or Consulting. Strong communication and presentation skills, with the ability to effectively communicate with senior business professionals across every industry vertical. Familiarity with enterprise networking technology (preferred, not required) and a foundational understanding of cybersecurity concepts. Strong time management skills, self-motivation, and the ability to work effectively as part of a team. Benefits: 23 days' holiday + all public holidays, rising to 25 days after 2 years of service, Additional day off for your birthday, Private medical insurance which covers you, your cohabiting partner and children, Life insurance of 4 times your base salary, Salary sacrifice pension scheme, Enhanced family leave, Confidential Employee Assistance Program, Cycle to work scheme.Our Growth is Creating Great Opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! Once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you! Thanks for your interest in working on our team!