Senior IT Technician West Midlands 38,000 - 45,000 Monday - Friday We're recruiting on behalf of a well-established engineering and manufacturing group for a Senior IT Technician to take ownership of IT infrastructure across two manufacturing sites in the West Midlands. This is a varied, hands-on role where you'll be responsible for maintaining and developing the IT environment while supporting around 120 users across both sites. You'll split your time between locations in West Bromwich and Willenhall, working closely with all areas of the business to ensure systems remain secure, reliable and fit for purpose. The Role You'll be responsible for: Managing Windows Server environments, Active Directory and Microsoft 365 Supporting Azure/Entra ID, Intune and Exchange Online Maintaining network infrastructure including firewalls, VPNs, VLANs and Wi-Fi Providing 2nd and 3rd line technical support Leading cybersecurity initiatives including MFA, patch management and endpoint protection Managing backups, disaster recovery and system resilience Delivering infrastructure improvement projects and upgrades Working with third-party IT suppliers and managing hardware procurement Supporting ERP/MRP systems within a manufacturing environment Producing IT documentation and promoting best practice across the business What We're Looking For You'll ideally have: At least 5 years' experience in IT Infrastructure Previous experience in a Senior or Lead IT position Strong Microsoft 365 and Windows Server administration skills Active Directory, Azure/Entra ID and Intune experience Good networking knowledge (TCP/IP, DNS, DHCP, VPNs, Firewalls) Experience supporting manufacturing or engineering businesses (desirable) Excellent troubleshooting and communication skills A full UK driving licence as travel between sites is required. If you're looking for a role where you'll have real ownership of the IT environment rather than simply providing support, we'd love to hear from you.
Aug 26, 2026
Full time
Senior IT Technician West Midlands 38,000 - 45,000 Monday - Friday We're recruiting on behalf of a well-established engineering and manufacturing group for a Senior IT Technician to take ownership of IT infrastructure across two manufacturing sites in the West Midlands. This is a varied, hands-on role where you'll be responsible for maintaining and developing the IT environment while supporting around 120 users across both sites. You'll split your time between locations in West Bromwich and Willenhall, working closely with all areas of the business to ensure systems remain secure, reliable and fit for purpose. The Role You'll be responsible for: Managing Windows Server environments, Active Directory and Microsoft 365 Supporting Azure/Entra ID, Intune and Exchange Online Maintaining network infrastructure including firewalls, VPNs, VLANs and Wi-Fi Providing 2nd and 3rd line technical support Leading cybersecurity initiatives including MFA, patch management and endpoint protection Managing backups, disaster recovery and system resilience Delivering infrastructure improvement projects and upgrades Working with third-party IT suppliers and managing hardware procurement Supporting ERP/MRP systems within a manufacturing environment Producing IT documentation and promoting best practice across the business What We're Looking For You'll ideally have: At least 5 years' experience in IT Infrastructure Previous experience in a Senior or Lead IT position Strong Microsoft 365 and Windows Server administration skills Active Directory, Azure/Entra ID and Intune experience Good networking knowledge (TCP/IP, DNS, DHCP, VPNs, Firewalls) Experience supporting manufacturing or engineering businesses (desirable) Excellent troubleshooting and communication skills A full UK driving licence as travel between sites is required. If you're looking for a role where you'll have real ownership of the IT environment rather than simply providing support, we'd love to hear from you.
Position Summary As a SOC Shift Lead, you build on your solid experience as a SOC Analyst by supervising and guiding a team of SOC Analysts during your assigned shift. You ensure quality and consistency across all alerts and incidents handled by the team while serving as the primary point of escalation. In this role, you support team development, drive process improvements, and maintain clear, customer-centric communication with all stakeholders. You also lead quality assurance efforts and ensure that service-level agreements (SLAs) are met. Objectives & Key Results Key Responsibilities Shift Leadership and Team Coordination - You run shift operations, ensuring compliance with SLAs and maintaining high-quality incident handling. You set shift agendas, balance workloads, and promptly address any process or staffing issues. You also maintain effective, customer-centric communication with internal teams (including Security Optimisation and Engineering), customers, and their incident response partners Incident Triage and Investigation - You review and prioritise new alerts, taking initial ownership of high-priority or complex incidents, and ensure proper escalation to customers and Senior SOC Analysts. You make sound, data-driven decisions to facilitate effective triage, investigation, and escalation in line with operational standards Quality Assurance and Documentation - You conduct regular quality assurance (QA) of tickets to ensure SOC procedures and documentation standards are met, providing clear, constructive feedback to team members to improve technical skills and workflow consistency Collaboration and Mentorship - You mentor SOC Analysts in your team by offering regular, constructive feedback on triage processes and best practices. You encourage targeted training initiatives, including relevant certifications, to support career progression within the SOC Service Improvement - You contribute to ongoing service improvement through participation in supporting threat hunting activity led by Senior SOC Analysts, rule tuning, and process refinement initiatives. You assist in monthly reporting and post-incident reviews to drive improvements that reflect our commitment to transparent and reliable performance Required Qualifications & Experience You may be required to hold or obtain UK Non-Police Personnel Vetting (NPPV) and/or a Security Check (SC) clearance as part of this role Willingness to work towards or obtain intermediate cybersecurity certifications (e.g. SBT BTL2, CREST Registered Intrusion Analyst) Proficiency with SIEM platforms, endpoint security tools, and ticketing systems, with an ability to make clear, data-driven decisions under pressure Critical Competencies - Technical Fit Operating Systems - Possess detailed knowledge of Windows and Linux system architectures, with a clear understanding of how event logs (e.g., Windows Event Viewer, Syslog) reflect system security posture Networking and Protocols - Have a comprehensive understanding of TCP/IP, DNS, DCHP, VPNs, SSL/TLS, and network forensics concepts to validate network-based alerts and anomalies Cybersecurity Frameworks - Deeply understand and be able to articulate the elements of the MITRE ATT&CK framework, and Cyber Kill Chain; know how adversary tactics and techniques translate into observable indicators SIEM and Security Tools - Know the theoretical underpinnings of SIEM operations, including alert correlation, the design of automated detection rules, and the interpretation of aggregated security data Incident Triage - Understand the principles behind effective triage, including the rationale for using standardised playbooks and the criteria for escalating incidents without undertaking complex forensic analysis Threat Intelligence Integration - Be knowledgeable about the role and structure of threat intelligence - how feeds are sourced, what constitutes actionable information, and how malware indicators are defined Scripting and Automation - Understand the concepts behind using scripting for automating regular data extraction and log analysis, and the benefits such tools being to maintaining consistency in alert handling Benefits At Claranet, we go the extra mile with our people-because we believe in building a workplace where everyone feels valued and supported. What makes us unique is Team Claranet , our internal community that supports causes close to our employees' hearts. We offer paid charity leave, support local charities across our offices, and host annual fundraising events, all backed by a dedicated committee. We're proud founding members of TC4RE (Technology Community for Racial Equality) working collectively to build a more diverse and inclusive tech industry. About Claranet Founded at the beginning of the dot com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries. Equal Opportunities Statement Diversity, equity and inclusion are at the heart of what we value as an organisation. Claranet is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support any reasonable adjustments that are needed within the recruitment process. Ready to take the next step in your career with Claranet? Click 'apply' - we can't wait to meet you! To view full job description please visit our careers page
Aug 24, 2026
Full time
Position Summary As a SOC Shift Lead, you build on your solid experience as a SOC Analyst by supervising and guiding a team of SOC Analysts during your assigned shift. You ensure quality and consistency across all alerts and incidents handled by the team while serving as the primary point of escalation. In this role, you support team development, drive process improvements, and maintain clear, customer-centric communication with all stakeholders. You also lead quality assurance efforts and ensure that service-level agreements (SLAs) are met. Objectives & Key Results Key Responsibilities Shift Leadership and Team Coordination - You run shift operations, ensuring compliance with SLAs and maintaining high-quality incident handling. You set shift agendas, balance workloads, and promptly address any process or staffing issues. You also maintain effective, customer-centric communication with internal teams (including Security Optimisation and Engineering), customers, and their incident response partners Incident Triage and Investigation - You review and prioritise new alerts, taking initial ownership of high-priority or complex incidents, and ensure proper escalation to customers and Senior SOC Analysts. You make sound, data-driven decisions to facilitate effective triage, investigation, and escalation in line with operational standards Quality Assurance and Documentation - You conduct regular quality assurance (QA) of tickets to ensure SOC procedures and documentation standards are met, providing clear, constructive feedback to team members to improve technical skills and workflow consistency Collaboration and Mentorship - You mentor SOC Analysts in your team by offering regular, constructive feedback on triage processes and best practices. You encourage targeted training initiatives, including relevant certifications, to support career progression within the SOC Service Improvement - You contribute to ongoing service improvement through participation in supporting threat hunting activity led by Senior SOC Analysts, rule tuning, and process refinement initiatives. You assist in monthly reporting and post-incident reviews to drive improvements that reflect our commitment to transparent and reliable performance Required Qualifications & Experience You may be required to hold or obtain UK Non-Police Personnel Vetting (NPPV) and/or a Security Check (SC) clearance as part of this role Willingness to work towards or obtain intermediate cybersecurity certifications (e.g. SBT BTL2, CREST Registered Intrusion Analyst) Proficiency with SIEM platforms, endpoint security tools, and ticketing systems, with an ability to make clear, data-driven decisions under pressure Critical Competencies - Technical Fit Operating Systems - Possess detailed knowledge of Windows and Linux system architectures, with a clear understanding of how event logs (e.g., Windows Event Viewer, Syslog) reflect system security posture Networking and Protocols - Have a comprehensive understanding of TCP/IP, DNS, DCHP, VPNs, SSL/TLS, and network forensics concepts to validate network-based alerts and anomalies Cybersecurity Frameworks - Deeply understand and be able to articulate the elements of the MITRE ATT&CK framework, and Cyber Kill Chain; know how adversary tactics and techniques translate into observable indicators SIEM and Security Tools - Know the theoretical underpinnings of SIEM operations, including alert correlation, the design of automated detection rules, and the interpretation of aggregated security data Incident Triage - Understand the principles behind effective triage, including the rationale for using standardised playbooks and the criteria for escalating incidents without undertaking complex forensic analysis Threat Intelligence Integration - Be knowledgeable about the role and structure of threat intelligence - how feeds are sourced, what constitutes actionable information, and how malware indicators are defined Scripting and Automation - Understand the concepts behind using scripting for automating regular data extraction and log analysis, and the benefits such tools being to maintaining consistency in alert handling Benefits At Claranet, we go the extra mile with our people-because we believe in building a workplace where everyone feels valued and supported. What makes us unique is Team Claranet , our internal community that supports causes close to our employees' hearts. We offer paid charity leave, support local charities across our offices, and host annual fundraising events, all backed by a dedicated committee. We're proud founding members of TC4RE (Technology Community for Racial Equality) working collectively to build a more diverse and inclusive tech industry. About Claranet Founded at the beginning of the dot com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries. Equal Opportunities Statement Diversity, equity and inclusion are at the heart of what we value as an organisation. Claranet is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support any reasonable adjustments that are needed within the recruitment process. Ready to take the next step in your career with Claranet? Click 'apply' - we can't wait to meet you! To view full job description please visit our careers page
3rd Line Service Desk Technician - MSP West Sussex Office Based Full Time Please note: This is a fully office-based position. Candidates must have a minimum of 5 years' recent experience working within an MSP environment. 3rd Line Service Desk Technician Role I am recruiting for an experienced 3rd Line Service Desk Technician to join a busy and fast-paced Managed Service Provider (MSP). Reporting to the Service Desk Manager, you will provide advanced technical support and act as the final escalation point for complex incidents and service requests across a varied client base. This is a hands-on technical role combining 3rd Line escalation support, infrastructure troubleshooting, Microsoft 365/Azure, networking, customer interaction and project delivery. You will also play an important role in supporting and mentoring 1st and 2nd Line engineers, sharing technical knowledge and helping to maintain high standards across the Service Desk. 3rd Line Service Desk Technician Key Responsibilities Act as the primary 3rd Line escalation point for complex issues passed up from 1st and 2nd Line engineers Investigate, diagnose and resolve advanced incidents across infrastructure, networking, cloud and on-premise environments Support Microsoft 365 and Azure environments alongside traditional on-premise infrastructure Take full ownership of major and high-priority incidents through to successful resolution Troubleshoot recurring technical problems and carry out root cause analysis to identify long-term solutions Mentor and provide technical guidance to 1st and 2nd Line engineers Work closely with the Service Desk Manager to improve processes, efficiency and overall service delivery Communicate directly with customers, providing clear technical explanations, progress updates and resolutions Liaise with third-party vendors and technology partners where required Maintain accurate and up-to-date technical documentation Attend customer sites when required for troubleshooting, technical changes and implementations Assist with the delivery of technical projects Participate in an on-call rota providing out-of-hours support 3rd Line Service Desk Technician Technical Environment You will work across a broad range of technologies, including: Microsoft Windows Desktop Windows Server and on-premise infrastructure Microsoft 365 - Exchange Online, SharePoint and Teams Microsoft Azure - IaaS, Identity and Virtual Machines Active Directory and Group Policy DNS and DHCP Networking, VPNs, VLANs and Wi-Fi DrayTek, WatchGuard and UniFi Hyper-V virtualisation Backup and disaster recovery solutions Endpoint security solutions General MSP monitoring, management and support tools macOS - limited support 3rd Line Service Desk Technician Essential Skills & Experience To be considered for this position, you must have: Minimum 5 years' recent experience working within an MSP environment Strong 3rd Line technical support and troubleshooting experience Proven experience handling complex technical escalations Strong root cause analysis and problem-solving skills Experience supporting both cloud and on-premise infrastructure Strong working knowledge of Microsoft 365 and Azure Good knowledge of Windows Server, Active Directory and Group Policy Solid networking knowledge covering firewalls, VPNs, VLANs, DNS, DHCP and Wi-Fi Ability to independently manage complex incidents from initial escalation through to resolution Excellent communication skills with both technical and non-technical customers Experience mentoring, coaching or providing technical support to junior engineers Ability to work effectively within a fast-paced MSP/service desk environment 3rd Line Service Desk Technician Desirable Certifications Relevant certifications would be advantageous, although equivalent hands-on commercial experience will also be considered: Microsoft 365 Certified: Endpoint Administrator Associate Microsoft Certified: Azure Administrator Associate Microsoft Certified: Identity and Access Administrator Associate Microsoft Certified: Security Operations Analyst Associate WatchGuard Network Security Essentials (Firebox) About You You will be an experienced MSP engineer who enjoys solving challenging technical problems and taking ownership of complex issues. You should be comfortable operating as a senior technical escalation point while still being customer-focused and willing to support less experienced members of the team. Important: This position is office based, and applicants must have at least 5 years of recent MSP experience. Applications without the required MSP background will not be considered. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Aug 24, 2026
Full time
3rd Line Service Desk Technician - MSP West Sussex Office Based Full Time Please note: This is a fully office-based position. Candidates must have a minimum of 5 years' recent experience working within an MSP environment. 3rd Line Service Desk Technician Role I am recruiting for an experienced 3rd Line Service Desk Technician to join a busy and fast-paced Managed Service Provider (MSP). Reporting to the Service Desk Manager, you will provide advanced technical support and act as the final escalation point for complex incidents and service requests across a varied client base. This is a hands-on technical role combining 3rd Line escalation support, infrastructure troubleshooting, Microsoft 365/Azure, networking, customer interaction and project delivery. You will also play an important role in supporting and mentoring 1st and 2nd Line engineers, sharing technical knowledge and helping to maintain high standards across the Service Desk. 3rd Line Service Desk Technician Key Responsibilities Act as the primary 3rd Line escalation point for complex issues passed up from 1st and 2nd Line engineers Investigate, diagnose and resolve advanced incidents across infrastructure, networking, cloud and on-premise environments Support Microsoft 365 and Azure environments alongside traditional on-premise infrastructure Take full ownership of major and high-priority incidents through to successful resolution Troubleshoot recurring technical problems and carry out root cause analysis to identify long-term solutions Mentor and provide technical guidance to 1st and 2nd Line engineers Work closely with the Service Desk Manager to improve processes, efficiency and overall service delivery Communicate directly with customers, providing clear technical explanations, progress updates and resolutions Liaise with third-party vendors and technology partners where required Maintain accurate and up-to-date technical documentation Attend customer sites when required for troubleshooting, technical changes and implementations Assist with the delivery of technical projects Participate in an on-call rota providing out-of-hours support 3rd Line Service Desk Technician Technical Environment You will work across a broad range of technologies, including: Microsoft Windows Desktop Windows Server and on-premise infrastructure Microsoft 365 - Exchange Online, SharePoint and Teams Microsoft Azure - IaaS, Identity and Virtual Machines Active Directory and Group Policy DNS and DHCP Networking, VPNs, VLANs and Wi-Fi DrayTek, WatchGuard and UniFi Hyper-V virtualisation Backup and disaster recovery solutions Endpoint security solutions General MSP monitoring, management and support tools macOS - limited support 3rd Line Service Desk Technician Essential Skills & Experience To be considered for this position, you must have: Minimum 5 years' recent experience working within an MSP environment Strong 3rd Line technical support and troubleshooting experience Proven experience handling complex technical escalations Strong root cause analysis and problem-solving skills Experience supporting both cloud and on-premise infrastructure Strong working knowledge of Microsoft 365 and Azure Good knowledge of Windows Server, Active Directory and Group Policy Solid networking knowledge covering firewalls, VPNs, VLANs, DNS, DHCP and Wi-Fi Ability to independently manage complex incidents from initial escalation through to resolution Excellent communication skills with both technical and non-technical customers Experience mentoring, coaching or providing technical support to junior engineers Ability to work effectively within a fast-paced MSP/service desk environment 3rd Line Service Desk Technician Desirable Certifications Relevant certifications would be advantageous, although equivalent hands-on commercial experience will also be considered: Microsoft 365 Certified: Endpoint Administrator Associate Microsoft Certified: Azure Administrator Associate Microsoft Certified: Identity and Access Administrator Associate Microsoft Certified: Security Operations Analyst Associate WatchGuard Network Security Essentials (Firebox) About You You will be an experienced MSP engineer who enjoys solving challenging technical problems and taking ownership of complex issues. You should be comfortable operating as a senior technical escalation point while still being customer-focused and willing to support less experienced members of the team. Important: This position is office based, and applicants must have at least 5 years of recent MSP experience. Applications without the required MSP background will not be considered. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Ready to Own More Than the Ticket Queue? You've built solid 3rd Line infrastructure experience. You know how to get to the bottom of complex technical problems, understand the importance of security and you're ready for more ownership. This could be that step. Join Bulk , one of Europe's leading active nutrition brands, and take ownership across the infrastructure and cyber security environment supporting our fast-moving digital business. You'll work across cloud, networks, endpoints and security, strengthen our email security, help lead our upcoming Cyber Essentials project and tackle the security challenges that come with our rapidly evolving use of AI. We're ahead of the curve when it comes to building with AI, so you'll get extensive exposure to new tools, integrations and systems - with the freedom to get involved in other technical projects as the business evolves. If you're a strong 3rd Line Engineer with cyber security credentials who's ready to broaden your remit and take genuine ownership, we'd love to hear from you. The Role at a Glance IT Infrastructure & Cyber Security Engineer Colchester, Essex Hybrid - 3 Days Office / 2 Days Home Occasional out-of-hours working and travel to London will be required. Competitive Salary + Excellent Benefits Full Time Permanent Focus: Infrastructure Cyber Security Cloud AI Enablement Your Background / Skills: 3rd Line Engineering, IT Infrastructure, Cyber Security, Azure, Google Workspace, Networking, CrowdStrike, Cisco, VMware vSphere, Windows Server, Jamf, Intune, Incident Response, Cyber Essentials, AI Tooling Who We Are Bulk is on an incredible journey, with a mission to evolve from a manufacturing-led retailer into a destination brand for active nutrition. We're shaking up the sports nutrition industry through innovative products, disruptive marketing and bold digital thinking that encourages people to see our brand differently. We want passionate risk-takers. People who challenge our thinking, live and breathe digital and aren't afraid to find a better way of doing things. And as our technology continues to evolve - particularly through AI - we need the infrastructure and security behind it to evolve just as quickly. The Opportunity As our IT Infrastructure & Cyber Security Engineer, you'll take ownership of Bulk's infrastructure and cyber security environment, supported by our IT Service Desk Team Lead and wider team. This is a broad, hands-on technical role with some clear priorities. You'll help upgrade our email security, manage the security aspects of AI integration and take a leading role in our Cyber Essentials project next year. You'll also oversee infrastructure, security tooling, incident response, budgeting and contracting, while becoming a Tier 3 escalation point for complex issues that need deeper technical expertise. And we're not expecting you to walk through the door knowing every technology on our list. We're looking for someone with strong infrastructure foundations and genuine cyber security capability who can demonstrate experience across roughly 80% of our technical environment, with the curiosity and ability to pick up the rest. What You'll Be Doing Infrastructure • Manage and maintain Bulk s on-premise and cloud infrastructure, including Azure, Google Workspace, networks, firewalls and VPNs. • Ensure systems are secure, reliable, resilient and up to date. • Lead infrastructure projects from planning through to deployment, including budgets and contracts. • Provide Tier 3 support for complex issues and maintain clear technical documentation and handovers. • Support wider technical projects as business requirements evolve. Cyber Security • Develop and improve Bulk s security environment, with particular focus on email security. • Monitor, investigate and respond to security threats, incidents and data breaches. • Manage and optimise security technologies including SIEM, SOAR, EDR/MDR/XDR, CASB, ZTNA and SASE. • Lead Cyber Essentials activity and support wider compliance, including ISO 27001. • Assess vendor security and work with stakeholders to implement secure technology solutions. AI Tooling & Security • Support the secure adoption and scaling of AI tools across Bulk. • Manage AI platforms including Claude Code, GitHub Copilot, Codex-style tools, MCP servers, integrations and connectors. • Own user access, permissions and governance, applying least-privilege principles. • Support teams onboarding new AI technologies, balancing innovation and productivity with security and compliance. • Develop appropriate controls as agentic AI, MCP and connector-based technologies evolve. About You You're probably already operating at strong 3rd Line Engineer level and looking for the opportunity to take broader ownership across infrastructure and cyber security. You enjoy getting hands-on with technology, but you're also interested in the bigger picture - resilience, security, risk, projects and how technology can enable the business to move faster. You don't need to tick every technology box. Breadth, strong foundations and the ability to learn matter here. You'll likely bring: • Around 2-3 years' experience in a similar role, operating at 3rd Line Engineer level or equivalent. • At least one cyber security certification. • Hands-on experience across approximately 80% of the technologies and environments outlined within this advert. • Strong infrastructure experience spanning cloud and on-premise environments. • Good working knowledge of Azure, Google Workspace, networking, endpoint management and security. • Experience across technologies such as CrowdStrike, Cisco, VMware vSphere, Windows Server, Mac/Windows, Jamf, Intune, Automox and VPNs. • Strong security monitoring, incident response and threat-analysis knowledge, including IOC investigation and remediation. • Experience or knowledge of security frameworks and compliance, ideally including Cyber Essentials and ISO 27001. • The confidence and technical capability to handle complex Tier 3 escalations. • Strong problem-solving skills and a proactive approach to improving infrastructure and security. • Excellent communication skills and the confidence to work with colleagues, suppliers and senior leadership. • Willingness to undertake occasional out-of-hours work and travel to London. Even Better If You Bring • Hands-on experience administering AI coding or agent tools, including Claude Code, GitHub Copilot or Codex. • Experience configuring MCP servers, connectors, permissions and access controls. • Familiarity with emerging agentic AI infrastructure and its associated security considerations. • Experience working with Netskope. • Hands-on Netskope CASB/SSE experience covering areas such as SSL/TLS inspection, DLP, Zero Trust architecture, CASB policy design and SCIM-based provisioning. • ITIL or project management certification such as PRINCE2. • Additional cyber security certifications such as CISSP, CISM or CompTIA. Why Join Bulk ? This is a great opportunity if you're ready to move beyond traditional 3rd Line support and build broader experience across infrastructure, cyber security and AI. You'll have genuine ownership, support from the wider IT team and exposure to a broad technology landscape within a business that's actively embracing new ways of working. Because Bulk is already pushing ahead with AI, you'll also be solving security and infrastructure challenges that many businesses haven't encountered yet. You'll also enjoy: • Monthly Bulk Bank Benefits Allowance, including subsidised gym membership. • 60% discount on Bulk products. • Birthday day off. • PerkBox subscription. • Flexi Start. • Optional additional annual leave. • Teammate pension scheme. • Life Assurance. • Medicash. • Volunteering day. • Cycle to Work Scheme. • Enhanced maternity and paternity leave. • Workplace nursery scheme. • Fully stocked Bulk Pantry. • Happy Hour drinks fridge on Thursdays and Fridays. • Summer working hours. • Hybrid working - 3 days in the Colchester office / 2 days from home. Your Experience / Background / Previous Roles May Include 3rd Line Engineer, Senior 3rd Line Engineer, Infrastructure Engineer, IT Infrastructure Engineer, Infrastructure & Security Engineer, IT Security Engineer, Systems & Security Engineer, Senior IT Engineer, Cloud Infrastructure Engineer, Cyber Security Engineer or Infrastructure Support Engineer. Apply Now If you've built strong 3rd Line foundations and you're ready for a role where you can take genuine ownership across infrastructure, cyber security and emerging AI technology, we'd love to hear from you. Bring your technical breadth, security mindset and curiosity about what's coming next - and help build the resilient, secure technology foundation behind Bulk's continued growth. Bulk is an equal opportunities employer and is committed to building a diverse and inclusive team. We welcome applications regardless of age, disability, race, gender, religion, sexual orientation, education, neurodiversity or any other protected characteristic. Application notice We take your privacy seriously . click apply for full job details
Aug 24, 2026
Full time
Ready to Own More Than the Ticket Queue? You've built solid 3rd Line infrastructure experience. You know how to get to the bottom of complex technical problems, understand the importance of security and you're ready for more ownership. This could be that step. Join Bulk , one of Europe's leading active nutrition brands, and take ownership across the infrastructure and cyber security environment supporting our fast-moving digital business. You'll work across cloud, networks, endpoints and security, strengthen our email security, help lead our upcoming Cyber Essentials project and tackle the security challenges that come with our rapidly evolving use of AI. We're ahead of the curve when it comes to building with AI, so you'll get extensive exposure to new tools, integrations and systems - with the freedom to get involved in other technical projects as the business evolves. If you're a strong 3rd Line Engineer with cyber security credentials who's ready to broaden your remit and take genuine ownership, we'd love to hear from you. The Role at a Glance IT Infrastructure & Cyber Security Engineer Colchester, Essex Hybrid - 3 Days Office / 2 Days Home Occasional out-of-hours working and travel to London will be required. Competitive Salary + Excellent Benefits Full Time Permanent Focus: Infrastructure Cyber Security Cloud AI Enablement Your Background / Skills: 3rd Line Engineering, IT Infrastructure, Cyber Security, Azure, Google Workspace, Networking, CrowdStrike, Cisco, VMware vSphere, Windows Server, Jamf, Intune, Incident Response, Cyber Essentials, AI Tooling Who We Are Bulk is on an incredible journey, with a mission to evolve from a manufacturing-led retailer into a destination brand for active nutrition. We're shaking up the sports nutrition industry through innovative products, disruptive marketing and bold digital thinking that encourages people to see our brand differently. We want passionate risk-takers. People who challenge our thinking, live and breathe digital and aren't afraid to find a better way of doing things. And as our technology continues to evolve - particularly through AI - we need the infrastructure and security behind it to evolve just as quickly. The Opportunity As our IT Infrastructure & Cyber Security Engineer, you'll take ownership of Bulk's infrastructure and cyber security environment, supported by our IT Service Desk Team Lead and wider team. This is a broad, hands-on technical role with some clear priorities. You'll help upgrade our email security, manage the security aspects of AI integration and take a leading role in our Cyber Essentials project next year. You'll also oversee infrastructure, security tooling, incident response, budgeting and contracting, while becoming a Tier 3 escalation point for complex issues that need deeper technical expertise. And we're not expecting you to walk through the door knowing every technology on our list. We're looking for someone with strong infrastructure foundations and genuine cyber security capability who can demonstrate experience across roughly 80% of our technical environment, with the curiosity and ability to pick up the rest. What You'll Be Doing Infrastructure • Manage and maintain Bulk s on-premise and cloud infrastructure, including Azure, Google Workspace, networks, firewalls and VPNs. • Ensure systems are secure, reliable, resilient and up to date. • Lead infrastructure projects from planning through to deployment, including budgets and contracts. • Provide Tier 3 support for complex issues and maintain clear technical documentation and handovers. • Support wider technical projects as business requirements evolve. Cyber Security • Develop and improve Bulk s security environment, with particular focus on email security. • Monitor, investigate and respond to security threats, incidents and data breaches. • Manage and optimise security technologies including SIEM, SOAR, EDR/MDR/XDR, CASB, ZTNA and SASE. • Lead Cyber Essentials activity and support wider compliance, including ISO 27001. • Assess vendor security and work with stakeholders to implement secure technology solutions. AI Tooling & Security • Support the secure adoption and scaling of AI tools across Bulk. • Manage AI platforms including Claude Code, GitHub Copilot, Codex-style tools, MCP servers, integrations and connectors. • Own user access, permissions and governance, applying least-privilege principles. • Support teams onboarding new AI technologies, balancing innovation and productivity with security and compliance. • Develop appropriate controls as agentic AI, MCP and connector-based technologies evolve. About You You're probably already operating at strong 3rd Line Engineer level and looking for the opportunity to take broader ownership across infrastructure and cyber security. You enjoy getting hands-on with technology, but you're also interested in the bigger picture - resilience, security, risk, projects and how technology can enable the business to move faster. You don't need to tick every technology box. Breadth, strong foundations and the ability to learn matter here. You'll likely bring: • Around 2-3 years' experience in a similar role, operating at 3rd Line Engineer level or equivalent. • At least one cyber security certification. • Hands-on experience across approximately 80% of the technologies and environments outlined within this advert. • Strong infrastructure experience spanning cloud and on-premise environments. • Good working knowledge of Azure, Google Workspace, networking, endpoint management and security. • Experience across technologies such as CrowdStrike, Cisco, VMware vSphere, Windows Server, Mac/Windows, Jamf, Intune, Automox and VPNs. • Strong security monitoring, incident response and threat-analysis knowledge, including IOC investigation and remediation. • Experience or knowledge of security frameworks and compliance, ideally including Cyber Essentials and ISO 27001. • The confidence and technical capability to handle complex Tier 3 escalations. • Strong problem-solving skills and a proactive approach to improving infrastructure and security. • Excellent communication skills and the confidence to work with colleagues, suppliers and senior leadership. • Willingness to undertake occasional out-of-hours work and travel to London. Even Better If You Bring • Hands-on experience administering AI coding or agent tools, including Claude Code, GitHub Copilot or Codex. • Experience configuring MCP servers, connectors, permissions and access controls. • Familiarity with emerging agentic AI infrastructure and its associated security considerations. • Experience working with Netskope. • Hands-on Netskope CASB/SSE experience covering areas such as SSL/TLS inspection, DLP, Zero Trust architecture, CASB policy design and SCIM-based provisioning. • ITIL or project management certification such as PRINCE2. • Additional cyber security certifications such as CISSP, CISM or CompTIA. Why Join Bulk ? This is a great opportunity if you're ready to move beyond traditional 3rd Line support and build broader experience across infrastructure, cyber security and AI. You'll have genuine ownership, support from the wider IT team and exposure to a broad technology landscape within a business that's actively embracing new ways of working. Because Bulk is already pushing ahead with AI, you'll also be solving security and infrastructure challenges that many businesses haven't encountered yet. You'll also enjoy: • Monthly Bulk Bank Benefits Allowance, including subsidised gym membership. • 60% discount on Bulk products. • Birthday day off. • PerkBox subscription. • Flexi Start. • Optional additional annual leave. • Teammate pension scheme. • Life Assurance. • Medicash. • Volunteering day. • Cycle to Work Scheme. • Enhanced maternity and paternity leave. • Workplace nursery scheme. • Fully stocked Bulk Pantry. • Happy Hour drinks fridge on Thursdays and Fridays. • Summer working hours. • Hybrid working - 3 days in the Colchester office / 2 days from home. Your Experience / Background / Previous Roles May Include 3rd Line Engineer, Senior 3rd Line Engineer, Infrastructure Engineer, IT Infrastructure Engineer, Infrastructure & Security Engineer, IT Security Engineer, Systems & Security Engineer, Senior IT Engineer, Cloud Infrastructure Engineer, Cyber Security Engineer or Infrastructure Support Engineer. Apply Now If you've built strong 3rd Line foundations and you're ready for a role where you can take genuine ownership across infrastructure, cyber security and emerging AI technology, we'd love to hear from you. Bring your technical breadth, security mindset and curiosity about what's coming next - and help build the resilient, secure technology foundation behind Bulk's continued growth. Bulk is an equal opportunities employer and is committed to building a diverse and inclusive team. We welcome applications regardless of age, disability, race, gender, religion, sexual orientation, education, neurodiversity or any other protected characteristic. Application notice We take your privacy seriously . click apply for full job details
UK Power Networks (Operations) Ltd
Ipswich, Suffolk
IS End-user Computing Support Engineer Permanent Ipswich office based 57,000 + 7.5% bonus Closing date: 04/09/2026 Are you an experienced End User Computing professional who enjoys solving technical problems, supporting business-critical teams and delivering excellent customer service? UK Power Networks is looking for an IS End-user Computing Support Engineer to provide high-quality technical support across the business from our Ipswich office. In this permanent role, you will deliver deskside and remote IT support for colleagues, senior stakeholders and operational teams. You will resolve incidents and service requests, support laptops, desktops, mobile and field devices, printers, meeting room technology, Teams, Outlook, Exchange and business applications, while ensuring users are kept informed and issues are managed through to resolution. You will also help build and configure devices, support user access requests, maintain accurate records in ITSM tools, contribute to endpoint compliance and security activity, and work with internal resolver groups and third-party suppliers to progress technical issues. The role offers variety, ownership and the opportunity to support key business departments including Control and Dispatch and the Service Delivery Contact Centre. This is a chance to join a supportive End User Computing team where your technical expertise, communication skills and ownership mindset will make a visible impact. You will be trusted to support critical services, contribute to technology implementations, help users adopt new tools and improve the overall end user experience. We are looking for someone with experience supporting desktop systems, hardware, Microsoft 365, Windows 10/11, Teams, Outlook/Exchange, Active Directory or Entra ID, endpoint management tools such as Intune or SCCM, mobile device management and ITSM processes. A degree in computer science or equivalent experience is required, along with at least one relevant certification such as MCSA, A+, Network+ or Security+. You will also receive a competitive reward package including 25 days' annual leave plus bank holidays, a personal pension plan with employer contributions, tax-efficient benefits such as Cycle to Work, Home & Tech and Green Car Leasing schemes, occupational health support, an Employee Assistance Programme, discounted gym membership and access to the Switched On retail discount scheme. If you are customer-focused, technically confident and ready to take ownership of varied end user support challenges, we would like to hear from you. Apply by 04/09/2026 to be considered for this permanent IS End-user Computing Support Engineer opportunity in Ipswich. For more information and to view the full job description please click apply! If you have any queries in connection to this vacancy or your application, please contact us at quoting the vacancy reference number and a member of the team will get in touch with you as soon as possible.
Aug 22, 2026
Full time
IS End-user Computing Support Engineer Permanent Ipswich office based 57,000 + 7.5% bonus Closing date: 04/09/2026 Are you an experienced End User Computing professional who enjoys solving technical problems, supporting business-critical teams and delivering excellent customer service? UK Power Networks is looking for an IS End-user Computing Support Engineer to provide high-quality technical support across the business from our Ipswich office. In this permanent role, you will deliver deskside and remote IT support for colleagues, senior stakeholders and operational teams. You will resolve incidents and service requests, support laptops, desktops, mobile and field devices, printers, meeting room technology, Teams, Outlook, Exchange and business applications, while ensuring users are kept informed and issues are managed through to resolution. You will also help build and configure devices, support user access requests, maintain accurate records in ITSM tools, contribute to endpoint compliance and security activity, and work with internal resolver groups and third-party suppliers to progress technical issues. The role offers variety, ownership and the opportunity to support key business departments including Control and Dispatch and the Service Delivery Contact Centre. This is a chance to join a supportive End User Computing team where your technical expertise, communication skills and ownership mindset will make a visible impact. You will be trusted to support critical services, contribute to technology implementations, help users adopt new tools and improve the overall end user experience. We are looking for someone with experience supporting desktop systems, hardware, Microsoft 365, Windows 10/11, Teams, Outlook/Exchange, Active Directory or Entra ID, endpoint management tools such as Intune or SCCM, mobile device management and ITSM processes. A degree in computer science or equivalent experience is required, along with at least one relevant certification such as MCSA, A+, Network+ or Security+. You will also receive a competitive reward package including 25 days' annual leave plus bank holidays, a personal pension plan with employer contributions, tax-efficient benefits such as Cycle to Work, Home & Tech and Green Car Leasing schemes, occupational health support, an Employee Assistance Programme, discounted gym membership and access to the Switched On retail discount scheme. If you are customer-focused, technically confident and ready to take ownership of varied end user support challenges, we would like to hear from you. Apply by 04/09/2026 to be considered for this permanent IS End-user Computing Support Engineer opportunity in Ipswich. For more information and to view the full job description please click apply! If you have any queries in connection to this vacancy or your application, please contact us at quoting the vacancy reference number and a member of the team will get in touch with you as soon as possible.
3rd Line Support Engineer Location: Worcester, Worcestershire Salary: £45,000-£50,000 DOE Benefits: 25 days' holiday + bank holidays, funded certifications, pension, volunteering days, free parking and career progression Our client, a growing UK technology and managed services organisation, is looking for an experienced 3rd Line Engineer to join its technical team in Worcester. This is a great opportunity for someone who enjoys getting stuck into complex technical challenges, working across modern Microsoft technologies and taking real ownership of issues through to resolution. You'll act as a senior technical escalation point, supporting a varied customer base across Microsoft 365, Azure, networking, infrastructure and cyber security, while also getting involved in migrations, projects and service improvements. What you'll do Take ownership of complex 3rd line incidents and technical escalations through to resolution Troubleshoot Microsoft 365, Azure, Windows Server, networking and infrastructure issues Support and administer Microsoft 365 environments across multiple customers Contribute to cloud migrations, infrastructure upgrades and wider technical projects Support major incidents and help restore services quickly and effectively Mentor 1st and 2nd Line Engineers and share technical knowledge across the team Identify opportunities to improve reliability, automation, documentation and service delivery Work with customers, internal technical teams and third-party suppliers to resolve issues Carry out occasional customer-site visits for installations, projects and technical support You'll work closely with Helpdesk, Field and Project Engineers alongside technical management, giving you the opportunity to influence both day-to-day support and the wider technical service. What we're looking for You'll ideally have proven experience working at 3rd Line level within an MSP environment, with strong technical knowledge across: Microsoft 365: Exchange Online, Intune, Entra ID, Teams, SharePoint, OneDrive and Defender Azure: Azure administration, Virtual Machines, Azure Virtual Desktop, Backup and Storage Infrastructure: Windows Server, Active Directory, Group Policy and virtualisation Networking: TCP/IP, DNS, DHCP, VLANs, VPNs, firewalls, switching and routing Security: Endpoint protection, Microsoft security technologies, email security, backup and disaster recovery Experience delivering Microsoft 365 migrations and infrastructure projects Experience with PowerShell, 3CX/VoIP, Linux, AWS or relevant Microsoft/CompTIA certifications would be advantageous, but isn't essential. You'll also need strong problem-solving and communication skills, with the confidence to take ownership of difficult technical issues and work effectively during major incidents. A full UK driving licence and access to your own vehicle are required due to occasional customer visits. Why join? £45,000-£50,000 salary, depending on experience Company-funded Microsoft and industry certifications Clear opportunities for technical development and career progression 25 days' holiday plus bank holidays Two additional paid charity volunteering days each year Pension scheme Free on-site parking Exposure to a broad range of customers, technologies and technical environments Hands-on involvement in challenging infrastructure and cloud projects Supportive technical team where you can contribute ideas and influence improvements This is an opportunity to become a key senior technical resource within a growing technology business, rather than simply working through support tickets. Apply now if you're an experienced 3rd Line Engineer looking for more ownership, technical variety and the opportunity to develop your career within a modern MSP environment.
Aug 21, 2026
Full time
3rd Line Support Engineer Location: Worcester, Worcestershire Salary: £45,000-£50,000 DOE Benefits: 25 days' holiday + bank holidays, funded certifications, pension, volunteering days, free parking and career progression Our client, a growing UK technology and managed services organisation, is looking for an experienced 3rd Line Engineer to join its technical team in Worcester. This is a great opportunity for someone who enjoys getting stuck into complex technical challenges, working across modern Microsoft technologies and taking real ownership of issues through to resolution. You'll act as a senior technical escalation point, supporting a varied customer base across Microsoft 365, Azure, networking, infrastructure and cyber security, while also getting involved in migrations, projects and service improvements. What you'll do Take ownership of complex 3rd line incidents and technical escalations through to resolution Troubleshoot Microsoft 365, Azure, Windows Server, networking and infrastructure issues Support and administer Microsoft 365 environments across multiple customers Contribute to cloud migrations, infrastructure upgrades and wider technical projects Support major incidents and help restore services quickly and effectively Mentor 1st and 2nd Line Engineers and share technical knowledge across the team Identify opportunities to improve reliability, automation, documentation and service delivery Work with customers, internal technical teams and third-party suppliers to resolve issues Carry out occasional customer-site visits for installations, projects and technical support You'll work closely with Helpdesk, Field and Project Engineers alongside technical management, giving you the opportunity to influence both day-to-day support and the wider technical service. What we're looking for You'll ideally have proven experience working at 3rd Line level within an MSP environment, with strong technical knowledge across: Microsoft 365: Exchange Online, Intune, Entra ID, Teams, SharePoint, OneDrive and Defender Azure: Azure administration, Virtual Machines, Azure Virtual Desktop, Backup and Storage Infrastructure: Windows Server, Active Directory, Group Policy and virtualisation Networking: TCP/IP, DNS, DHCP, VLANs, VPNs, firewalls, switching and routing Security: Endpoint protection, Microsoft security technologies, email security, backup and disaster recovery Experience delivering Microsoft 365 migrations and infrastructure projects Experience with PowerShell, 3CX/VoIP, Linux, AWS or relevant Microsoft/CompTIA certifications would be advantageous, but isn't essential. You'll also need strong problem-solving and communication skills, with the confidence to take ownership of difficult technical issues and work effectively during major incidents. A full UK driving licence and access to your own vehicle are required due to occasional customer visits. Why join? £45,000-£50,000 salary, depending on experience Company-funded Microsoft and industry certifications Clear opportunities for technical development and career progression 25 days' holiday plus bank holidays Two additional paid charity volunteering days each year Pension scheme Free on-site parking Exposure to a broad range of customers, technologies and technical environments Hands-on involvement in challenging infrastructure and cloud projects Supportive technical team where you can contribute ideas and influence improvements This is an opportunity to become a key senior technical resource within a growing technology business, rather than simply working through support tickets. Apply now if you're an experienced 3rd Line Engineer looking for more ownership, technical variety and the opportunity to develop your career within a modern MSP environment.
Senior IT Support Engineer - 3rd Line Location: Curdworth, Birmingham (Onsite) Contract: Two Months Pay Rate: 265 Per Day Outside IR35 The Role I am working with a Midlands based IT company who provide Managed IT Support, IT Projects and IT solutions for a wide range of clients all over the UK. They take a great deal of pride in their dedication to their clients, technical expertise and track record of providing outstanding services for their clients for over 30 years. They are now looking for an experienced Senior IT Support Engineer to join their team in Curdworth. This is a senior, hands-on technical role for somebody experienced in owning & managing complex support issues, working directly with clients and helping to lead and develop our 2nd line support team. You will act as a senior escalation point for the helpdesk, taking responsibility for more complex technical issues while providing guidance and support to other engineers. Alongside your own technical workload, we would like you to help drive good standards across the support team, assist with prioritising escalations and support the development of our 2nd line engineers. This is not a role where you will simply sit behind a ticket queue. You will need to be comfortable speaking directly with clients, understanding their issues and taking ownership through to resolution. Key Responsibilities Act as a senior escalation point for 1st and 2nd line engineers Diagnose and resolve complex 3rd line support issues Provide technical guidance and mentoring to 2nd line support staff Help maintain high technical and customer service standards across the helpdesk Take ownership of escalated client issues through to resolution Support Microsoft 365 and Azure environments Troubleshoot Windows Server and infrastructure issues Support networking, firewalls, switches, Wi-Fi and connectivity Use NinjaOne as part of the day-to-day support and management of client environments Assist with technical projects, migrations and infrastructure upgrades Identify recurring technical issues and recommend improvements Maintain clear and accurate technical documentation Work directly with clients when senior technical input is required Work collaboratively with the wider technical and management team Experience Required 3rd line IT support Microsoft 365 administration Microsoft Azure Windows Server Active Directory and Entra ID Networking and troubleshooting Firewalls, switches and wireless networks Virtualisation Backup and disaster recovery Endpoint security NinjaOne or a similar RMM / IT support management platform IT infrastructure projects ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.
Aug 21, 2026
Contractor
Senior IT Support Engineer - 3rd Line Location: Curdworth, Birmingham (Onsite) Contract: Two Months Pay Rate: 265 Per Day Outside IR35 The Role I am working with a Midlands based IT company who provide Managed IT Support, IT Projects and IT solutions for a wide range of clients all over the UK. They take a great deal of pride in their dedication to their clients, technical expertise and track record of providing outstanding services for their clients for over 30 years. They are now looking for an experienced Senior IT Support Engineer to join their team in Curdworth. This is a senior, hands-on technical role for somebody experienced in owning & managing complex support issues, working directly with clients and helping to lead and develop our 2nd line support team. You will act as a senior escalation point for the helpdesk, taking responsibility for more complex technical issues while providing guidance and support to other engineers. Alongside your own technical workload, we would like you to help drive good standards across the support team, assist with prioritising escalations and support the development of our 2nd line engineers. This is not a role where you will simply sit behind a ticket queue. You will need to be comfortable speaking directly with clients, understanding their issues and taking ownership through to resolution. Key Responsibilities Act as a senior escalation point for 1st and 2nd line engineers Diagnose and resolve complex 3rd line support issues Provide technical guidance and mentoring to 2nd line support staff Help maintain high technical and customer service standards across the helpdesk Take ownership of escalated client issues through to resolution Support Microsoft 365 and Azure environments Troubleshoot Windows Server and infrastructure issues Support networking, firewalls, switches, Wi-Fi and connectivity Use NinjaOne as part of the day-to-day support and management of client environments Assist with technical projects, migrations and infrastructure upgrades Identify recurring technical issues and recommend improvements Maintain clear and accurate technical documentation Work directly with clients when senior technical input is required Work collaboratively with the wider technical and management team Experience Required 3rd line IT support Microsoft 365 administration Microsoft Azure Windows Server Active Directory and Entra ID Networking and troubleshooting Firewalls, switches and wireless networks Virtualisation Backup and disaster recovery Endpoint security NinjaOne or a similar RMM / IT support management platform IT infrastructure projects ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.
3rd Line Support Engineer Ashford, Kent Up to 45,000 depending on experience Full UK Driving Licence Required Office & Client Site Travel - Are you an experienced MSP engineer who has become the person others turn to when an issue gets complicated? - Are you comfortable troubleshooting across Microsoft 365, servers, networking, firewalls and cloud environments rather than specialising in just one area? - Would you like to join a growing MSP where you can take ownership of complex technical work and get involved in a strong pipeline of upcoming projects? If so, this could be a great opportunity. The Role We are recruiting for a growing Managed Service Provider in Ashford who are looking for an experienced 3rd Line Support Engineer to strengthen their technical team. This is a senior, hands-on role supporting a varied client base across Microsoft cloud, infrastructure, networking and security. You will act as an escalation point for the wider support team, taking ownership of more complex technical issues that require deeper investigation and experience. There is also a growing pipeline of project work, so alongside BAU support you will have the opportunity to get involved in migrations, infrastructure upgrades, network deployments and Microsoft cloud projects. As a smaller MSP, they are looking for somebody comfortable getting involved wherever their technical expertise is needed rather than working within a narrowly defined remit. What You Will Be Doing Acting as a senior technical escalation point for complex client issues Troubleshooting Microsoft 365, Entra ID and hybrid environments Supporting and administering Windows Server and Active Directory environments Managing Microsoft 365 environments across multiple customer tenants Supporting Microsoft Intune, Autopilot and endpoint management Troubleshooting networking including VLANs, switching, routing, DNS, DHCP and wireless Configuring and troubleshooting firewalls, VPNs and security policies Supporting virtualised environments including Hyper-V, VMware and Proxmox Managing backup, disaster recovery and business continuity solutions Supporting endpoint security, MFA and EDR technologies Diagnosing complex infrastructure and performance issues Taking ownership of technical problems through to resolution Supporting and mentoring less experienced engineers when required Producing clear technical documentation and improving internal knowledge Working directly with customers to explain technical issues and recommendations Delivering and supporting infrastructure and cloud projects Attending customer sites where hands-on technical work is required Project work could include Microsoft 365 migrations, server upgrades, network refreshes, firewall deployments, wireless installations and wider infrastructure improvements. What We Are Looking For We are looking for somebody with broad technical experience rather than an engineer specialising in one technology. You will ideally have: Strong 3rd Line or senior 2nd/3rd Line experience within an MSP Broad Microsoft infrastructure and Microsoft 365 knowledge Strong Windows Server and Active Directory experience Good practical knowledge of Microsoft Entra ID Experience supporting Microsoft Intune and modern device management Strong networking knowledge including VLANs, switching, routing and wireless Experience administering and troubleshooting firewalls and VPNs Experience supporting virtualised server environments Good understanding of backup, disaster recovery and security technologies Confidence investigating unfamiliar or complex technical problems Strong customer-facing communication skills The ability to work independently and take ownership of technical issues Previous involvement in infrastructure or Microsoft cloud projects would be particularly valuable. The Person This would suit somebody who enjoys being technically hands-on and likes the variety that comes with working for an MSP. You might currently be a 3rd Line Engineer, Senior Support Engineer, Infrastructure Engineer, Senior IT Engineer or experienced 2nd/3rd Line Engineer who is looking for more responsibility and greater involvement in project work. You do not need to know every technology the company supports. What matters more is that you have strong technical fundamentals, can troubleshoot methodically and are comfortable taking ownership when something does not immediately have an obvious answer. Additional Requirements - Full UK driving licence - Comfortable travelling to customer sites across Kent when required - Willingness to undergo an enhanced DBS check, provided by the company, as some customers include schools and colleges What Is On Offer - Salary up to 45,000 depending on experience - Commercial vehicle provided within six months - Private medical insurance after six-month probation - Private dental cover after six-month probation - Varied technical work across multiple customer environments - Opportunity to become a senior technical member of a growing MSP - Strong pipeline of upcoming infrastructure and cloud projects - Long-term progression as the technical team continues to grow
Aug 21, 2026
Full time
3rd Line Support Engineer Ashford, Kent Up to 45,000 depending on experience Full UK Driving Licence Required Office & Client Site Travel - Are you an experienced MSP engineer who has become the person others turn to when an issue gets complicated? - Are you comfortable troubleshooting across Microsoft 365, servers, networking, firewalls and cloud environments rather than specialising in just one area? - Would you like to join a growing MSP where you can take ownership of complex technical work and get involved in a strong pipeline of upcoming projects? If so, this could be a great opportunity. The Role We are recruiting for a growing Managed Service Provider in Ashford who are looking for an experienced 3rd Line Support Engineer to strengthen their technical team. This is a senior, hands-on role supporting a varied client base across Microsoft cloud, infrastructure, networking and security. You will act as an escalation point for the wider support team, taking ownership of more complex technical issues that require deeper investigation and experience. There is also a growing pipeline of project work, so alongside BAU support you will have the opportunity to get involved in migrations, infrastructure upgrades, network deployments and Microsoft cloud projects. As a smaller MSP, they are looking for somebody comfortable getting involved wherever their technical expertise is needed rather than working within a narrowly defined remit. What You Will Be Doing Acting as a senior technical escalation point for complex client issues Troubleshooting Microsoft 365, Entra ID and hybrid environments Supporting and administering Windows Server and Active Directory environments Managing Microsoft 365 environments across multiple customer tenants Supporting Microsoft Intune, Autopilot and endpoint management Troubleshooting networking including VLANs, switching, routing, DNS, DHCP and wireless Configuring and troubleshooting firewalls, VPNs and security policies Supporting virtualised environments including Hyper-V, VMware and Proxmox Managing backup, disaster recovery and business continuity solutions Supporting endpoint security, MFA and EDR technologies Diagnosing complex infrastructure and performance issues Taking ownership of technical problems through to resolution Supporting and mentoring less experienced engineers when required Producing clear technical documentation and improving internal knowledge Working directly with customers to explain technical issues and recommendations Delivering and supporting infrastructure and cloud projects Attending customer sites where hands-on technical work is required Project work could include Microsoft 365 migrations, server upgrades, network refreshes, firewall deployments, wireless installations and wider infrastructure improvements. What We Are Looking For We are looking for somebody with broad technical experience rather than an engineer specialising in one technology. You will ideally have: Strong 3rd Line or senior 2nd/3rd Line experience within an MSP Broad Microsoft infrastructure and Microsoft 365 knowledge Strong Windows Server and Active Directory experience Good practical knowledge of Microsoft Entra ID Experience supporting Microsoft Intune and modern device management Strong networking knowledge including VLANs, switching, routing and wireless Experience administering and troubleshooting firewalls and VPNs Experience supporting virtualised server environments Good understanding of backup, disaster recovery and security technologies Confidence investigating unfamiliar or complex technical problems Strong customer-facing communication skills The ability to work independently and take ownership of technical issues Previous involvement in infrastructure or Microsoft cloud projects would be particularly valuable. The Person This would suit somebody who enjoys being technically hands-on and likes the variety that comes with working for an MSP. You might currently be a 3rd Line Engineer, Senior Support Engineer, Infrastructure Engineer, Senior IT Engineer or experienced 2nd/3rd Line Engineer who is looking for more responsibility and greater involvement in project work. You do not need to know every technology the company supports. What matters more is that you have strong technical fundamentals, can troubleshoot methodically and are comfortable taking ownership when something does not immediately have an obvious answer. Additional Requirements - Full UK driving licence - Comfortable travelling to customer sites across Kent when required - Willingness to undergo an enhanced DBS check, provided by the company, as some customers include schools and colleges What Is On Offer - Salary up to 45,000 depending on experience - Commercial vehicle provided within six months - Private medical insurance after six-month probation - Private dental cover after six-month probation - Varied technical work across multiple customer environments - Opportunity to become a senior technical member of a growing MSP - Strong pipeline of upcoming infrastructure and cloud projects - Long-term progression as the technical team continues to grow
2nd Line IT Support Engineer (Field & Remote) - 40,000/ 45,000 - Peterborough Principal IT are currently working with a leading Managed Service Provider who are looking to recruit an experienced IT Support Engineer to join their growing technical team. This is an excellent opportunity for a customer-focused engineer who enjoys a mix of remote support, onsite work, and hands-on troubleshooting across a broad range of modern technologies. Based from their Peterborough office, with regular travel to customer sites including Heathrow, this role will primarily support a key strategic client while also assisting across the wider managed services customer base. The successful candidate will play an important role in delivering high-quality support services, maintaining strong client relationships, and contributing to ongoing service improvements within a fast-paced MSP environment. The Role As an IT Support Engineer, you will provide both remote and onsite technical support across a variety of customer environments. You will be responsible for diagnosing and resolving escalated technical issues, supporting infrastructure and cloud technologies, and ensuring excellent customer service delivery at all times. This role would suit someone with previous MSP or service desk experience who enjoys working across multiple technologies and building strong client relationships. Key Responsibilities Provide 2nd line technical support across customer environments Resolve escalated incidents from the 1st line support team Deliver both remote and onsite support where required Troubleshoot issues across systems, networks, infrastructure, and applications Manage and update tickets through the service desk platform Ensure tickets are progressed within agreed SLAs Escalate complex technical issues to senior engineers where necessary Attend customer sites to deliver onsite technical support Create and maintain technical documentation and knowledge base articles Monitor infrastructure alerts through RMM and monitoring platforms Support ongoing service improvement and automation initiatives Promote IT security best practices across customer environments Build strong working relationships with customers and stakeholders Technologies You will gain exposure to a broad range of technologies including: Microsoft Technologies Microsoft 365 Exchange Online SharePoint Microsoft Teams Entra ID / Azure Active Directory Intune / Endpoint Management Windows 10 & Windows 11 Windows Server Microsoft Defender Cloud & Infrastructure Microsoft Azure VMware & Hyper-V Backup & Disaster Recovery solutions Identity & Access Management Networking Cisco Meraki Firewalls VPN connectivity Network troubleshooting Support Tools RMM platforms Service desk systems Remote support tools Monitoring & alerting systems Skills & Experience Required Minimum 2 years' experience within an IT support, MSP, or service desk environment Strong troubleshooting and diagnostic skills Experience supporting Microsoft 365 environments Good understanding of networking technologies Experience using ticketing and remote support systems Excellent communication and customer service skills Strong organisational and prioritisation abilities Full UK driving licence Willingness to travel to customer sites when required Certifications Essential Microsoft Associate Certification (MD-102 or MS-102) or equivalent Desirable AZ-104 SC-300 Cisco Meraki certifications If you are an experienced 2nd line IT support engineer looking to step into a delivery-focused role with strong career development opportunities, we would love to hear from you. INDGH
May 31, 2026
Full time
2nd Line IT Support Engineer (Field & Remote) - 40,000/ 45,000 - Peterborough Principal IT are currently working with a leading Managed Service Provider who are looking to recruit an experienced IT Support Engineer to join their growing technical team. This is an excellent opportunity for a customer-focused engineer who enjoys a mix of remote support, onsite work, and hands-on troubleshooting across a broad range of modern technologies. Based from their Peterborough office, with regular travel to customer sites including Heathrow, this role will primarily support a key strategic client while also assisting across the wider managed services customer base. The successful candidate will play an important role in delivering high-quality support services, maintaining strong client relationships, and contributing to ongoing service improvements within a fast-paced MSP environment. The Role As an IT Support Engineer, you will provide both remote and onsite technical support across a variety of customer environments. You will be responsible for diagnosing and resolving escalated technical issues, supporting infrastructure and cloud technologies, and ensuring excellent customer service delivery at all times. This role would suit someone with previous MSP or service desk experience who enjoys working across multiple technologies and building strong client relationships. Key Responsibilities Provide 2nd line technical support across customer environments Resolve escalated incidents from the 1st line support team Deliver both remote and onsite support where required Troubleshoot issues across systems, networks, infrastructure, and applications Manage and update tickets through the service desk platform Ensure tickets are progressed within agreed SLAs Escalate complex technical issues to senior engineers where necessary Attend customer sites to deliver onsite technical support Create and maintain technical documentation and knowledge base articles Monitor infrastructure alerts through RMM and monitoring platforms Support ongoing service improvement and automation initiatives Promote IT security best practices across customer environments Build strong working relationships with customers and stakeholders Technologies You will gain exposure to a broad range of technologies including: Microsoft Technologies Microsoft 365 Exchange Online SharePoint Microsoft Teams Entra ID / Azure Active Directory Intune / Endpoint Management Windows 10 & Windows 11 Windows Server Microsoft Defender Cloud & Infrastructure Microsoft Azure VMware & Hyper-V Backup & Disaster Recovery solutions Identity & Access Management Networking Cisco Meraki Firewalls VPN connectivity Network troubleshooting Support Tools RMM platforms Service desk systems Remote support tools Monitoring & alerting systems Skills & Experience Required Minimum 2 years' experience within an IT support, MSP, or service desk environment Strong troubleshooting and diagnostic skills Experience supporting Microsoft 365 environments Good understanding of networking technologies Experience using ticketing and remote support systems Excellent communication and customer service skills Strong organisational and prioritisation abilities Full UK driving licence Willingness to travel to customer sites when required Certifications Essential Microsoft Associate Certification (MD-102 or MS-102) or equivalent Desirable AZ-104 SC-300 Cisco Meraki certifications If you are an experienced 2nd line IT support engineer looking to step into a delivery-focused role with strong career development opportunities, we would love to hear from you. INDGH
Senior Cloud & Infrastructure Engineer Excellent opportunity for an experienced MSP Engineer looking to work across modern Azure and cloud-first environments within a growing Managed Service Provider. Full-time, permanent position based in Chelmsford, Essex, offering a competitive salary dependent on experience. Mixture of 3rd Line support, infrastructure projects, cloud migrations, and client-facing project delivery. To apply, please email Who is the client? Our client is a growing Managed Service Provider based in Essex, delivering IT support, cloud, cybersecurity, and infrastructure solutions to a broad range of UK clients. They have built a strong reputation for technical excellence, customer service, and delivering modern Microsoft-focused solutions across cloud and hybrid environments. What will you be doing? Joining as a Senior Cloud & Infrastructure Engineer, you'll play a key role within the technical team, supporting escalated infrastructure issues while assisting with the delivery of cloud and infrastructure projects. You'll work across Microsoft 365, Azure, networking, and virtualised environments, supporting a predominantly cloud-based client base. The role will involve Azure migrations, AVD deployments, server upgrades, networking projects, and mentoring junior engineers within the service desk function. What will you need? Strong experience within an MSP environment in a 3rd Line or Project Engineering capacity Hands-on experience with Microsoft 365, Azure, and Azure AD / Entra ID Experience supporting AVD (Azure Virtual Desktop) environments Strong knowledge of Windows Server and Active Directory Solid networking knowledge including TCP/IP, DNS, DHCP, VLANs, and switching fundamentals Experience with virtualisation technologies and virtual machines (VMware / Hyper-V) Knowledge of storage, backup, and disaster recovery solutions PowerShell scripting and automation experience Experience using ConnectWise, PSA, or RMM tools within an MSP Excellent troubleshooting skills and ability to work directly with clients Full UK driving licence What would be desirable? Experience delivering cloud migrations and infrastructure projects Exposure to Ubiquiti / UniFi networking technologies Understanding of cybersecurity best practices and endpoint protection Previous experience mentoring junior engineers or assisting with escalations To Apply Please apply through this advert or email your CV directly to
May 24, 2026
Full time
Senior Cloud & Infrastructure Engineer Excellent opportunity for an experienced MSP Engineer looking to work across modern Azure and cloud-first environments within a growing Managed Service Provider. Full-time, permanent position based in Chelmsford, Essex, offering a competitive salary dependent on experience. Mixture of 3rd Line support, infrastructure projects, cloud migrations, and client-facing project delivery. To apply, please email Who is the client? Our client is a growing Managed Service Provider based in Essex, delivering IT support, cloud, cybersecurity, and infrastructure solutions to a broad range of UK clients. They have built a strong reputation for technical excellence, customer service, and delivering modern Microsoft-focused solutions across cloud and hybrid environments. What will you be doing? Joining as a Senior Cloud & Infrastructure Engineer, you'll play a key role within the technical team, supporting escalated infrastructure issues while assisting with the delivery of cloud and infrastructure projects. You'll work across Microsoft 365, Azure, networking, and virtualised environments, supporting a predominantly cloud-based client base. The role will involve Azure migrations, AVD deployments, server upgrades, networking projects, and mentoring junior engineers within the service desk function. What will you need? Strong experience within an MSP environment in a 3rd Line or Project Engineering capacity Hands-on experience with Microsoft 365, Azure, and Azure AD / Entra ID Experience supporting AVD (Azure Virtual Desktop) environments Strong knowledge of Windows Server and Active Directory Solid networking knowledge including TCP/IP, DNS, DHCP, VLANs, and switching fundamentals Experience with virtualisation technologies and virtual machines (VMware / Hyper-V) Knowledge of storage, backup, and disaster recovery solutions PowerShell scripting and automation experience Experience using ConnectWise, PSA, or RMM tools within an MSP Excellent troubleshooting skills and ability to work directly with clients Full UK driving licence What would be desirable? Experience delivering cloud migrations and infrastructure projects Exposure to Ubiquiti / UniFi networking technologies Understanding of cybersecurity best practices and endpoint protection Previous experience mentoring junior engineers or assisting with escalations To Apply Please apply through this advert or email your CV directly to
A Snapshot of Your Day Join Siemens Energy Gas and Power Services in Lincoln as a Senior HMI PC and Cyber Security Engineer, and take a leading role in modernising and upgrading Siemens Energy Small Gas Turbines. You'll build, develop, and support industrial Human Machine Interface (HMI) systems-both hardware and software-installing and testing standardised builds across Windows endpoints, servers, and clients. You'll work hands-on with engineering platforms like AVEVA Intouch, FactoryTalk Optix, Simatic PCS7, and WinCC, while strengthening system protection through Windows hardening, endpoint security, whitelisting, and secure backups. Your work helps raise quality, improve on-time delivery, and support safe commissioning in the field. How You'll Make an Impact You will install, configure, and test standardised HMI builds on Windows endpoints, servers, and clients using AVEVA Intouch, FactoryTalk Optix, Simatic PCS7, and WinCC You will apply cyber security measures including Windows hardening, endpoint security, whitelisting, and secure backups You will configure, develop, and test industrial networking components such as industrial firewalls and managed switches You will develop and maintain work instruction documentation for build configurations, and create/maintain information database(s) You will collaborate with Project Execution to improve quality and on-time delivery, and support Field Service during commissioning by resolving software/hardware issues found in testing What You Bring A degree (or equivalent professional accreditation/recognition) in an engineering discipline, ideally Computer Science, Control Systems, or Cybersecurity 1+ years of experience with industrial controls system applications such as Rockwell/Allen Bradley Control Logix, Siemens PCS7 Control Systems, AVEVA Intouch, and/or FactoryTalk Optix Familiarity with industrial networks and cyber security standards, frameworks, and regulations including IEC-62443, NCSC CAF, and the EU Cyber Resilience Act Working knowledge of change/configuration management tools and processes, plus experience with IT tools for business analytics and project management A systems engineering approach to product improvement (highly desirable) About the Team You'll join the Engineering team within Siemens Energy Gas and Power Services in Lincoln. The team is responsible for the build, development, and support of industrial HMI systems (hardware and software) used in the modernisation and upgrade of Siemens Energy Small Gas Turbines. You'll work closely with the Project Execution team to enhance quality and strengthen on-time delivery. You'll also support Field Service during commissioning by helping troubleshoot and fix issues found during testing. The wider business supports customers worldwide with services that improve the reliability and performance of rotating power equipment across wind, utility, oil & gas, and industrial processing industries. Who is Siemens Energy? At Siemens Energy, we are more than just an energy technology company. With ,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation. Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation. Find out how you can make a difference at Siemens Energy: Our Commitment to Diversity Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion, and our combined creative energy is fuelled by over 130 nationalities. Siemens Energy celebrates character-no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences. Rewards/Benefits Here are examples of the rewards and benefits Siemens Energy offers: Opportunities to work with a global team Opportunities to work on and lead a variety of innovative projects Medical benefits Remote/Flexible work Time off/Paid holidays and parental leave Continual learning through the platform Access to a variety of employee resource groups
May 23, 2026
Full time
A Snapshot of Your Day Join Siemens Energy Gas and Power Services in Lincoln as a Senior HMI PC and Cyber Security Engineer, and take a leading role in modernising and upgrading Siemens Energy Small Gas Turbines. You'll build, develop, and support industrial Human Machine Interface (HMI) systems-both hardware and software-installing and testing standardised builds across Windows endpoints, servers, and clients. You'll work hands-on with engineering platforms like AVEVA Intouch, FactoryTalk Optix, Simatic PCS7, and WinCC, while strengthening system protection through Windows hardening, endpoint security, whitelisting, and secure backups. Your work helps raise quality, improve on-time delivery, and support safe commissioning in the field. How You'll Make an Impact You will install, configure, and test standardised HMI builds on Windows endpoints, servers, and clients using AVEVA Intouch, FactoryTalk Optix, Simatic PCS7, and WinCC You will apply cyber security measures including Windows hardening, endpoint security, whitelisting, and secure backups You will configure, develop, and test industrial networking components such as industrial firewalls and managed switches You will develop and maintain work instruction documentation for build configurations, and create/maintain information database(s) You will collaborate with Project Execution to improve quality and on-time delivery, and support Field Service during commissioning by resolving software/hardware issues found in testing What You Bring A degree (or equivalent professional accreditation/recognition) in an engineering discipline, ideally Computer Science, Control Systems, or Cybersecurity 1+ years of experience with industrial controls system applications such as Rockwell/Allen Bradley Control Logix, Siemens PCS7 Control Systems, AVEVA Intouch, and/or FactoryTalk Optix Familiarity with industrial networks and cyber security standards, frameworks, and regulations including IEC-62443, NCSC CAF, and the EU Cyber Resilience Act Working knowledge of change/configuration management tools and processes, plus experience with IT tools for business analytics and project management A systems engineering approach to product improvement (highly desirable) About the Team You'll join the Engineering team within Siemens Energy Gas and Power Services in Lincoln. The team is responsible for the build, development, and support of industrial HMI systems (hardware and software) used in the modernisation and upgrade of Siemens Energy Small Gas Turbines. You'll work closely with the Project Execution team to enhance quality and strengthen on-time delivery. You'll also support Field Service during commissioning by helping troubleshoot and fix issues found during testing. The wider business supports customers worldwide with services that improve the reliability and performance of rotating power equipment across wind, utility, oil & gas, and industrial processing industries. Who is Siemens Energy? At Siemens Energy, we are more than just an energy technology company. With ,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation. Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation. Find out how you can make a difference at Siemens Energy: Our Commitment to Diversity Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion, and our combined creative energy is fuelled by over 130 nationalities. Siemens Energy celebrates character-no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences. Rewards/Benefits Here are examples of the rewards and benefits Siemens Energy offers: Opportunities to work with a global team Opportunities to work on and lead a variety of innovative projects Medical benefits Remote/Flexible work Time off/Paid holidays and parental leave Continual learning through the platform Access to a variety of employee resource groups
End User Computing (EUC) Lead London / Hybrid 3 days on site a must Central London £k + benefits The Opportunity We're partnering with a fast-growing, technology-driven fintech organisation undergoing a major digital transformation across its global workforce. They're looking for an experienced EUC Lead to take ownership of their Modern Workplace and End User Computing strategy , driving a secure, high-performance, and seamless digital experience for employees across multiple regions. This is a high-impact leadership role , sitting at the intersection of technology, user experience, and business productivity , with strong visibility across senior leadership. The Role As EUC Lead, you will: Define and deliver the EUC / Digital Workplace strategy , aligned to business growth and regulatory requirements Own the Microsoft 365 ecosystem (Teams, SharePoint, Exchange Online, OneDrive) Lead endpoint management across Intune, Autopilot, and Entra ID Drive Digital Employee Experience (DEX) initiatives to improve engagement and productivity Ensure best-in-class security posture leveraging M365 Security, Defender, and conditional access Lead a team of engineers and 3rd parties , setting standards and driving delivery Partner with stakeholders across Technology, Risk, and Operations to prioritise and deliver change Own the roadmap for automation, AI (Copilot), and workplace innovation Technology Environment Microsoft 365 (E5 ideally) Intune / Endpoint Manager / Autopilot Entra ID (Azure AD) Microsoft Defender & security stack Windows 10/11 & mobile device management Collaboration tools (Teams, SharePoint Online) Exposure to DEX tooling (e.g. Nexthink, Lakeside, ThousandEyes) is a strong advantage What We're Looking For Proven experience in a Lead / Head of EUC / Modern Workplace role Strong, hands-on understanding of M365 and endpoint management technologies Experience delivering enterprise-scale workplace transformation programmes Solid appreciation for security, compliance, and regulated environments (financial services preferred) Ability to balance strategy and hands-on leadership Strong stakeholder management - able to operate at C-level and across business units RSG Plc is acting as an Employment Agency in relation to this vacancy.
May 22, 2026
Full time
End User Computing (EUC) Lead London / Hybrid 3 days on site a must Central London £k + benefits The Opportunity We're partnering with a fast-growing, technology-driven fintech organisation undergoing a major digital transformation across its global workforce. They're looking for an experienced EUC Lead to take ownership of their Modern Workplace and End User Computing strategy , driving a secure, high-performance, and seamless digital experience for employees across multiple regions. This is a high-impact leadership role , sitting at the intersection of technology, user experience, and business productivity , with strong visibility across senior leadership. The Role As EUC Lead, you will: Define and deliver the EUC / Digital Workplace strategy , aligned to business growth and regulatory requirements Own the Microsoft 365 ecosystem (Teams, SharePoint, Exchange Online, OneDrive) Lead endpoint management across Intune, Autopilot, and Entra ID Drive Digital Employee Experience (DEX) initiatives to improve engagement and productivity Ensure best-in-class security posture leveraging M365 Security, Defender, and conditional access Lead a team of engineers and 3rd parties , setting standards and driving delivery Partner with stakeholders across Technology, Risk, and Operations to prioritise and deliver change Own the roadmap for automation, AI (Copilot), and workplace innovation Technology Environment Microsoft 365 (E5 ideally) Intune / Endpoint Manager / Autopilot Entra ID (Azure AD) Microsoft Defender & security stack Windows 10/11 & mobile device management Collaboration tools (Teams, SharePoint Online) Exposure to DEX tooling (e.g. Nexthink, Lakeside, ThousandEyes) is a strong advantage What We're Looking For Proven experience in a Lead / Head of EUC / Modern Workplace role Strong, hands-on understanding of M365 and endpoint management technologies Experience delivering enterprise-scale workplace transformation programmes Solid appreciation for security, compliance, and regulated environments (financial services preferred) Ability to balance strategy and hands-on leadership Strong stakeholder management - able to operate at C-level and across business units RSG Plc is acting as an Employment Agency in relation to this vacancy.
Modern Workplace Engineer Belfast (Hybrid) I am partnering with a leading global organisation to recruit a Modern Workplace Engineer. This is an exciting opportunity for an experienced End User Computing professional to join a forward-thinking technology team and play a key role in the delivery and evolution of a modern, secure, and scalable workplace environment.Working within a specialist engineering function, you will be responsible for supporting and enhancing the organisation's corporate desktop platform, driving modern endpoint management initiatives, and helping shape the future of the digital workplace.The RoleAs a Modern Workplace Engineer, you will:Support the delivery, maintenance, and optimisation of a global end-user computing platform.Define, test, and certify hardware standards, ensuring solutions meet business and user requirements.Assist with the transition from traditional desktop management tools to modern deployment technologies, including Microsoft Intune.Contribute to the rollout, testing, and ongoing support of a large-scale Windows 11 environment.Package, test, and deploy both third-party and internally developed applications across the desktop estate.Monitor patch compliance, remediate vulnerabilities, and maintain secure endpoint configurations.Collaborate closely with Infrastructure, Security, Service Delivery, and third-party vendors to deliver seamless technology solutions.Create and maintain technical documentation, deployment guides, and operational procedures.Identify opportunities to improve processes, enhance automation, and drive innovation across the modern workplace landscape.What You'll NeedEssential ExperienceStrong hands-on experience with Microsoft Intune, SCCM, and application deployment solutions such as Patch My PCSolid understanding of Windows 10/11 administration, deployment, upgrades, and policy management.Proven experience packaging, testing, and deploying enterprise applications within large-scale environments.Desirable SkillsExposure to Microsoft Entra ID, Microsoft 365, and Endpoint Manager.PowerShell scripting or automation experience.Experience supporting Citrix, Amazon WorkSpaces, or Windows 365 Cloud PC environments.Familiarity with Microsoft Defender, Log Analytics, and Endpoint Analytics.Knowledge of application packaging tools such as InstallShield and App-V.What's In It For You?Opportunity to join a globally recognised organisation investing heavily in modern workplace technologies.Exposure to large-scale transformation projects and enterprise-level environments.Collaborative and supportive team culture.Hybrid working model with excellent flexibility.Competitive salary and comprehensive benefits package.Strong opportunities for professional development and career progression.Interested?If you're a Modern Workplace Engineer looking to work with cutting-edge technologies in a large-scale enterprise environment, I'd be keen to speak with you. To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Senior Recruitment Consultant Stuart Kennedy at MCS Group on or . Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs.
May 22, 2026
Full time
Modern Workplace Engineer Belfast (Hybrid) I am partnering with a leading global organisation to recruit a Modern Workplace Engineer. This is an exciting opportunity for an experienced End User Computing professional to join a forward-thinking technology team and play a key role in the delivery and evolution of a modern, secure, and scalable workplace environment.Working within a specialist engineering function, you will be responsible for supporting and enhancing the organisation's corporate desktop platform, driving modern endpoint management initiatives, and helping shape the future of the digital workplace.The RoleAs a Modern Workplace Engineer, you will:Support the delivery, maintenance, and optimisation of a global end-user computing platform.Define, test, and certify hardware standards, ensuring solutions meet business and user requirements.Assist with the transition from traditional desktop management tools to modern deployment technologies, including Microsoft Intune.Contribute to the rollout, testing, and ongoing support of a large-scale Windows 11 environment.Package, test, and deploy both third-party and internally developed applications across the desktop estate.Monitor patch compliance, remediate vulnerabilities, and maintain secure endpoint configurations.Collaborate closely with Infrastructure, Security, Service Delivery, and third-party vendors to deliver seamless technology solutions.Create and maintain technical documentation, deployment guides, and operational procedures.Identify opportunities to improve processes, enhance automation, and drive innovation across the modern workplace landscape.What You'll NeedEssential ExperienceStrong hands-on experience with Microsoft Intune, SCCM, and application deployment solutions such as Patch My PCSolid understanding of Windows 10/11 administration, deployment, upgrades, and policy management.Proven experience packaging, testing, and deploying enterprise applications within large-scale environments.Desirable SkillsExposure to Microsoft Entra ID, Microsoft 365, and Endpoint Manager.PowerShell scripting or automation experience.Experience supporting Citrix, Amazon WorkSpaces, or Windows 365 Cloud PC environments.Familiarity with Microsoft Defender, Log Analytics, and Endpoint Analytics.Knowledge of application packaging tools such as InstallShield and App-V.What's In It For You?Opportunity to join a globally recognised organisation investing heavily in modern workplace technologies.Exposure to large-scale transformation projects and enterprise-level environments.Collaborative and supportive team culture.Hybrid working model with excellent flexibility.Competitive salary and comprehensive benefits package.Strong opportunities for professional development and career progression.Interested?If you're a Modern Workplace Engineer looking to work with cutting-edge technologies in a large-scale enterprise environment, I'd be keen to speak with you. To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Senior Recruitment Consultant Stuart Kennedy at MCS Group on or . Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs.
A Snapshot of Your Day Join Siemens Energy Gas and Power Services in Lincoln as a Senior HMI PC and Cyber Security Engineer, and take a leading role in modernising and upgrading Siemens Energy Small Gas Turbines. You'll build, develop, and support industrial Human Machine Interface (HMI) systems-both hardware and software-installing and testing standardised builds across Windows endpoints, servers, and clients. You'll work hands-on with engineering platforms like AVEVA Intouch, FactoryTalk Optix, Simatic PCS7, and WinCC, while strengthening system protection through Windows hardening, endpoint security, whitelisting, and secure backups. Your work helps raise quality, improve on-time delivery, and support safe commissioning in the field. How You'll Make an Impact You will install, configure, and test standardised HMI builds on Windows endpoints, servers, and clients using AVEVA Intouch, FactoryTalk Optix, Simatic PCS7, and WinCC You will apply cyber security measures including Windows hardening, endpoint security, whitelisting, and secure backups You will configure, develop, and test industrial networking components such as industrial firewalls and managed switches You will develop and maintain work instruction documentation for build configurations, and create/maintain information database(s) You will collaborate with Project Execution to improve quality and on-time delivery, and support Field Service during commissioning by resolving software/hardware issues found in testing What You Bring A degree (or equivalent professional accreditation/recognition) in an engineering discipline, ideally Computer Science, Control Systems, or Cybersecurity 1+ years of experience with industrial controls system applications such as Rockwell/Allen Bradley Control Logix, Siemens PCS7 Control Systems, AVEVA Intouch, and/or FactoryTalk Optix Familiarity with industrial networks and cyber security standards, frameworks, and regulations including IEC-62443, NCSC CAF, and the EU Cyber Resilience Act Working knowledge of change/configuration management tools and processes, plus experience with IT tools for business analytics and project management A systems engineering approach to product improvement (highly desirable) About the Team You'll join the Engineering team within Siemens Energy Gas and Power Services in Lincoln. The team is responsible for the build, development, and support of industrial HMI systems (hardware and software) used in the modernisation and upgrade of Siemens Energy Small Gas Turbines. You'll work closely with the Project Execution team to enhance quality and strengthen on-time delivery. You'll also support Field Service during commissioning by helping troubleshoot and fix issues found during testing. The wider business supports customers worldwide with services that improve the reliability and performance of rotating power equipment across wind, utility, oil & gas, and industrial processing industries. Who is Siemens Energy? At Siemens Energy, we are more than just an energy technology company. With ,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation. Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation. Find out how you can make a difference at Siemens Energy: Our Commitment to Diversity Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion, and our combined creative energy is fuelled by over 130 nationalities. Siemens Energy celebrates character-no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences. Rewards/Benefits Here are examples of the rewards and benefits Siemens Energy offers: Opportunities to work with a global team Opportunities to work on and lead a variety of innovative projects Medical benefits Remote/Flexible work Time off/Paid holidays and parental leave Continual learning through the platform Access to a variety of employee resource groups
May 22, 2026
Full time
A Snapshot of Your Day Join Siemens Energy Gas and Power Services in Lincoln as a Senior HMI PC and Cyber Security Engineer, and take a leading role in modernising and upgrading Siemens Energy Small Gas Turbines. You'll build, develop, and support industrial Human Machine Interface (HMI) systems-both hardware and software-installing and testing standardised builds across Windows endpoints, servers, and clients. You'll work hands-on with engineering platforms like AVEVA Intouch, FactoryTalk Optix, Simatic PCS7, and WinCC, while strengthening system protection through Windows hardening, endpoint security, whitelisting, and secure backups. Your work helps raise quality, improve on-time delivery, and support safe commissioning in the field. How You'll Make an Impact You will install, configure, and test standardised HMI builds on Windows endpoints, servers, and clients using AVEVA Intouch, FactoryTalk Optix, Simatic PCS7, and WinCC You will apply cyber security measures including Windows hardening, endpoint security, whitelisting, and secure backups You will configure, develop, and test industrial networking components such as industrial firewalls and managed switches You will develop and maintain work instruction documentation for build configurations, and create/maintain information database(s) You will collaborate with Project Execution to improve quality and on-time delivery, and support Field Service during commissioning by resolving software/hardware issues found in testing What You Bring A degree (or equivalent professional accreditation/recognition) in an engineering discipline, ideally Computer Science, Control Systems, or Cybersecurity 1+ years of experience with industrial controls system applications such as Rockwell/Allen Bradley Control Logix, Siemens PCS7 Control Systems, AVEVA Intouch, and/or FactoryTalk Optix Familiarity with industrial networks and cyber security standards, frameworks, and regulations including IEC-62443, NCSC CAF, and the EU Cyber Resilience Act Working knowledge of change/configuration management tools and processes, plus experience with IT tools for business analytics and project management A systems engineering approach to product improvement (highly desirable) About the Team You'll join the Engineering team within Siemens Energy Gas and Power Services in Lincoln. The team is responsible for the build, development, and support of industrial HMI systems (hardware and software) used in the modernisation and upgrade of Siemens Energy Small Gas Turbines. You'll work closely with the Project Execution team to enhance quality and strengthen on-time delivery. You'll also support Field Service during commissioning by helping troubleshoot and fix issues found during testing. The wider business supports customers worldwide with services that improve the reliability and performance of rotating power equipment across wind, utility, oil & gas, and industrial processing industries. Who is Siemens Energy? At Siemens Energy, we are more than just an energy technology company. With ,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation. Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation. Find out how you can make a difference at Siemens Energy: Our Commitment to Diversity Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion, and our combined creative energy is fuelled by over 130 nationalities. Siemens Energy celebrates character-no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences. Rewards/Benefits Here are examples of the rewards and benefits Siemens Energy offers: Opportunities to work with a global team Opportunities to work on and lead a variety of innovative projects Medical benefits Remote/Flexible work Time off/Paid holidays and parental leave Continual learning through the platform Access to a variety of employee resource groups
What's in it for you Exposure to global IT operations across multiple locations Hands-on experience with Microsoft 365, cloud tech and security initiatives Opportunity to work on projects and service improvements, not just support tickets A role with autonomy, variety and real impact Clear progression into senior support or engineering roles What you'll be doing Delivering 1st and 2nd line support to users (remote and occasional on-site) Troubleshooting hardware, software, networking and M365 issues Managing user access, onboarding/offboarding and MFA (Azure AD / Entra ID) Supporting endpoint management (Intune) Handling IT equipment lifecycle (setup, deployment, maintenance) Working with partners on incident resolution and escalations Contributing to IT projects, upgrades and improvements Maintaining documentation and identifying ways to improve services Must-haves 1-3 years in IT support / service desk / MSP Strong knowledge of Microsoft 365 Experience with Windows and Apple devices Understanding of Azure AD / Entra ID Strong problem-solving and communication skills Able to manage workload, take ownership and work independently Nice to have Experience with Intune or endpoint management tools Awareness of ITIL practices Basic cybersecurity knowledge Experience in a multi-site or global environment Involvement in IT projects or improvements
May 20, 2026
Full time
What's in it for you Exposure to global IT operations across multiple locations Hands-on experience with Microsoft 365, cloud tech and security initiatives Opportunity to work on projects and service improvements, not just support tickets A role with autonomy, variety and real impact Clear progression into senior support or engineering roles What you'll be doing Delivering 1st and 2nd line support to users (remote and occasional on-site) Troubleshooting hardware, software, networking and M365 issues Managing user access, onboarding/offboarding and MFA (Azure AD / Entra ID) Supporting endpoint management (Intune) Handling IT equipment lifecycle (setup, deployment, maintenance) Working with partners on incident resolution and escalations Contributing to IT projects, upgrades and improvements Maintaining documentation and identifying ways to improve services Must-haves 1-3 years in IT support / service desk / MSP Strong knowledge of Microsoft 365 Experience with Windows and Apple devices Understanding of Azure AD / Entra ID Strong problem-solving and communication skills Able to manage workload, take ownership and work independently Nice to have Experience with Intune or endpoint management tools Awareness of ITIL practices Basic cybersecurity knowledge Experience in a multi-site or global environment Involvement in IT projects or improvements
Windows Endpoint Infrastructure Engineer Glasgow 3 days onsite 12 month contract £600-£700 per day Outside IR35 We're looking for a highly experienced Windows Endpoint Infrastructure Engineer to join a large-scale enterprise environment. This is a hands-on, senior-level engineering role suited to someone with a strong operational background in building, running, and troubleshooting Windows infrastructure at scale. You'll be part of a specialist endpoint engineering function focused on designing, deploying, and maintaining secure Windows environments across both on-premise and cloud platforms. Working closely with cybersecurity teams, you'll deliver robust, scalable endpoint solutions that protect critical systems while ensuring high performance and reliability. This role is heavily infrastructure-focused, with a strong emphasis on automation and operational excellence. Key Responsibilities Engineer, deploy, and support Windows endpoint infrastructure across a large enterprise estate (hundreds of thousands of devices) Automate provisioning, configuration, and maintenance tasks using PowerShell and Python Troubleshoot complex endpoint, OS, and infrastructure issues across distributed environments Collaborate with cybersecurity teams to implement and enhance endpoint security controls Maintain and optimize platform performance, reliability, and scalability Support ongoing improvements through automation, tooling, and DevOps practices Contribute to infrastructure design and take ownership through full lifecycle delivery and support What We're Looking For Extensive experience in enterprise Windows infrastructure engineering (large-scale environments) Strong knowledge of Windows internals and endpoint management Proven ability to operate and troubleshoot complex production environments Solid scripting skills in PowerShell and/or Python (essential) Experience delivering solutions end-to-end, from design through to operational support Strong analytical thinking and problem-solving capabilities Clear communication skills, both technical and non-technical Nice to Have Exposure to endpoint security tools (e.g. Microsoft Defender suite, E5 security stack) Experience with SCCM, Intune, or similar endpoint management platforms Familiarity with system hardening, disk encryption, and security best practices Experience with monitoring/logging tools such as Splunk Background working in DevOps or SRE environments Broader systems knowledge (networking, storage, Unix/MacOS) Interest in cybersecurity and working closely with security-focused teams If this sounds like a fit, APPLY NOW! Windows Endpoint Infrastructure Engineer Glasgow 3 days onsite 12 month contract £600-£700 per day Outside IR35 Oscar Associates (UK) Limited is acting as an Employment Business in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
May 19, 2026
Contractor
Windows Endpoint Infrastructure Engineer Glasgow 3 days onsite 12 month contract £600-£700 per day Outside IR35 We're looking for a highly experienced Windows Endpoint Infrastructure Engineer to join a large-scale enterprise environment. This is a hands-on, senior-level engineering role suited to someone with a strong operational background in building, running, and troubleshooting Windows infrastructure at scale. You'll be part of a specialist endpoint engineering function focused on designing, deploying, and maintaining secure Windows environments across both on-premise and cloud platforms. Working closely with cybersecurity teams, you'll deliver robust, scalable endpoint solutions that protect critical systems while ensuring high performance and reliability. This role is heavily infrastructure-focused, with a strong emphasis on automation and operational excellence. Key Responsibilities Engineer, deploy, and support Windows endpoint infrastructure across a large enterprise estate (hundreds of thousands of devices) Automate provisioning, configuration, and maintenance tasks using PowerShell and Python Troubleshoot complex endpoint, OS, and infrastructure issues across distributed environments Collaborate with cybersecurity teams to implement and enhance endpoint security controls Maintain and optimize platform performance, reliability, and scalability Support ongoing improvements through automation, tooling, and DevOps practices Contribute to infrastructure design and take ownership through full lifecycle delivery and support What We're Looking For Extensive experience in enterprise Windows infrastructure engineering (large-scale environments) Strong knowledge of Windows internals and endpoint management Proven ability to operate and troubleshoot complex production environments Solid scripting skills in PowerShell and/or Python (essential) Experience delivering solutions end-to-end, from design through to operational support Strong analytical thinking and problem-solving capabilities Clear communication skills, both technical and non-technical Nice to Have Exposure to endpoint security tools (e.g. Microsoft Defender suite, E5 security stack) Experience with SCCM, Intune, or similar endpoint management platforms Familiarity with system hardening, disk encryption, and security best practices Experience with monitoring/logging tools such as Splunk Background working in DevOps or SRE environments Broader systems knowledge (networking, storage, Unix/MacOS) Interest in cybersecurity and working closely with security-focused teams If this sounds like a fit, APPLY NOW! Windows Endpoint Infrastructure Engineer Glasgow 3 days onsite 12 month contract £600-£700 per day Outside IR35 Oscar Associates (UK) Limited is acting as an Employment Business in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
Job Title: IT Engineering Manager Location: Bolton Office, 5 days per week Salary: £35,000 - £40,000 per annum depending on experience Job Type: Permanent, Full Time - 08:30 - 17:30 About us: At Digicomm 360, we deliver practical IT and telecoms solutions that help organisations across the UK work efficiently, whether in the office, remotely or hybrid. Based in Bolton, we offer hands on local support backed by strong remote capabilities. We're a collaborative, customer focused team with a genuine passion for technology and a commitment to doing the right thing. We're seeking a dynamic, enthusiastic individual to lead our IT Engineering Team. Reporting to the Managing Director, you'll oversee high-quality service delivery across IT, telecoms, connectivity and cloud platforms, acting as a senior escalation point while providing strong technical leadership. This role blends technical expertise, customer service excellence and people management to drive continual improvement across the team. About the role: Act as the senior technical escalation point for complex IT, telecoms, cloud, and network issues. Oversee RMM dashboards, patching, AV, alerts, automation and compliance related maintenance. Ensure best practice configuration, security, and lifecycle management of all client systems. Support the standardisation of processes, technical documentation, and engineering workflows Deliver and oversee IT and telephony projects, including: Microsoft 365 migrations and modern workplace deployments Intune and CIPP onboarding, policies, and automation Hosted and on premises telephony systems Connectivity installations (FTTC, FTTP, leased lines, SIP circuits) Server upgrades, virtualisation deployments, hybrid environments Network installations (firewalls, routers, switches, WiFi APs) Manage project scopes, timelines, resources, dependencies and successful completion. Attend client meetings and provide senior technical guidance. Support account management through service improvement and solution recommendations. Assist with vendor management, procurement and license renewals. Promote cyber security best practices and ensure compliance. Contribute to continual assessment and refinement of service quality, delivery, SLAs, and internal processes. About you: IT Infrastructure & Systems Experience with Windows Server administration (on prem, hybrid, virtual). Virtualisation technologies: Hyper V, VMware. Backup solutions: e.g., Veeam, Datto, Acronis. Domain hosting, web hosting and platform management (cPanel/Plesk). Strong DNS understanding: A, MX, CNAME, TXT, SPF, DKIM, DMARC. Microsoft Cloud / Modern Workplace M365 portal administration: user provisioning, policies, licensing and security. Strong understanding of Teams, SharePoint and OneDrive. Microsoft licensing knowledge and experience managing tenant configurations. Endpoint Manager / Intune device management. Exposure to CIPP or similar MSP automation frameworks. Familiarity with Microsoft Copilot and AI assisted productivity tools. Telephony & Unified Communications Experience with both on premises and hosted telephony systems. Understanding of SIP trunks, call routing, PBX platforms and principles. Experience with Teams Phone, call queues, auto attendants. Hands on knowledge of VoIP deployments and troubleshooting. Networking & Connectivity Experience with business connectivity services: FTTC, FTTP, leased lines, SIP circuits. Skilled with network devices such as: SonicWALL & Watchguard firewalls UniFi networking Netgear Switches Managed switches, routers, and security appliances Strong understanding of VLANs, routing, firewalling, NAT, subnetting. Experience with Wi Fi infrastructure (APs, controllers, heatmapping, diagnostics). MSP Tooling & Device Management Experience with RMM platforms (monitoring, patching, AV, automation). Microsoft ticketing system. Antivirus/EDR platforms and security tooling. Software deployment, remote management and automation at scale. Exposure to: Email signature software (e.g., Exclaimer) Mail protection/security tools Password Protection Leadership & Professionalism: You are an inspiring role model who can motivate a team and drive efficiency. You possess the communication skills to translate complex technical concepts into clear professional advice for stakeholders. You are comfortable managing performance, setting development goals, and ensuring all operations adhere to company policy and H&S standards. You'll need to regularly interact with members of team and clients so all candidates need to be a clear, confident, and professional communicator, with outstanding written and verbal English skills. What we offer: Competitive Salary Workplace Pension (subject to eligibility criteria) 20 days per annum plus bank holidays Ongoing Training and Development Free secure car parking Company car If this sounds like you please hit apply to put yourself forward for the role! IT Engineering Manager, IT Support Manager, Technical Support Manager, Infrastructure Manager, MSP Manager, IT Operations Manager, Senior IT Engineer, Technical Lead, Service Desk Manager, Network Manager, Systems Manager, Senior Systems Administrator, Telecoms Manager, M365 Consultant, IT Project Manager.
May 19, 2026
Full time
Job Title: IT Engineering Manager Location: Bolton Office, 5 days per week Salary: £35,000 - £40,000 per annum depending on experience Job Type: Permanent, Full Time - 08:30 - 17:30 About us: At Digicomm 360, we deliver practical IT and telecoms solutions that help organisations across the UK work efficiently, whether in the office, remotely or hybrid. Based in Bolton, we offer hands on local support backed by strong remote capabilities. We're a collaborative, customer focused team with a genuine passion for technology and a commitment to doing the right thing. We're seeking a dynamic, enthusiastic individual to lead our IT Engineering Team. Reporting to the Managing Director, you'll oversee high-quality service delivery across IT, telecoms, connectivity and cloud platforms, acting as a senior escalation point while providing strong technical leadership. This role blends technical expertise, customer service excellence and people management to drive continual improvement across the team. About the role: Act as the senior technical escalation point for complex IT, telecoms, cloud, and network issues. Oversee RMM dashboards, patching, AV, alerts, automation and compliance related maintenance. Ensure best practice configuration, security, and lifecycle management of all client systems. Support the standardisation of processes, technical documentation, and engineering workflows Deliver and oversee IT and telephony projects, including: Microsoft 365 migrations and modern workplace deployments Intune and CIPP onboarding, policies, and automation Hosted and on premises telephony systems Connectivity installations (FTTC, FTTP, leased lines, SIP circuits) Server upgrades, virtualisation deployments, hybrid environments Network installations (firewalls, routers, switches, WiFi APs) Manage project scopes, timelines, resources, dependencies and successful completion. Attend client meetings and provide senior technical guidance. Support account management through service improvement and solution recommendations. Assist with vendor management, procurement and license renewals. Promote cyber security best practices and ensure compliance. Contribute to continual assessment and refinement of service quality, delivery, SLAs, and internal processes. About you: IT Infrastructure & Systems Experience with Windows Server administration (on prem, hybrid, virtual). Virtualisation technologies: Hyper V, VMware. Backup solutions: e.g., Veeam, Datto, Acronis. Domain hosting, web hosting and platform management (cPanel/Plesk). Strong DNS understanding: A, MX, CNAME, TXT, SPF, DKIM, DMARC. Microsoft Cloud / Modern Workplace M365 portal administration: user provisioning, policies, licensing and security. Strong understanding of Teams, SharePoint and OneDrive. Microsoft licensing knowledge and experience managing tenant configurations. Endpoint Manager / Intune device management. Exposure to CIPP or similar MSP automation frameworks. Familiarity with Microsoft Copilot and AI assisted productivity tools. Telephony & Unified Communications Experience with both on premises and hosted telephony systems. Understanding of SIP trunks, call routing, PBX platforms and principles. Experience with Teams Phone, call queues, auto attendants. Hands on knowledge of VoIP deployments and troubleshooting. Networking & Connectivity Experience with business connectivity services: FTTC, FTTP, leased lines, SIP circuits. Skilled with network devices such as: SonicWALL & Watchguard firewalls UniFi networking Netgear Switches Managed switches, routers, and security appliances Strong understanding of VLANs, routing, firewalling, NAT, subnetting. Experience with Wi Fi infrastructure (APs, controllers, heatmapping, diagnostics). MSP Tooling & Device Management Experience with RMM platforms (monitoring, patching, AV, automation). Microsoft ticketing system. Antivirus/EDR platforms and security tooling. Software deployment, remote management and automation at scale. Exposure to: Email signature software (e.g., Exclaimer) Mail protection/security tools Password Protection Leadership & Professionalism: You are an inspiring role model who can motivate a team and drive efficiency. You possess the communication skills to translate complex technical concepts into clear professional advice for stakeholders. You are comfortable managing performance, setting development goals, and ensuring all operations adhere to company policy and H&S standards. You'll need to regularly interact with members of team and clients so all candidates need to be a clear, confident, and professional communicator, with outstanding written and verbal English skills. What we offer: Competitive Salary Workplace Pension (subject to eligibility criteria) 20 days per annum plus bank holidays Ongoing Training and Development Free secure car parking Company car If this sounds like you please hit apply to put yourself forward for the role! IT Engineering Manager, IT Support Manager, Technical Support Manager, Infrastructure Manager, MSP Manager, IT Operations Manager, Senior IT Engineer, Technical Lead, Service Desk Manager, Network Manager, Systems Manager, Senior Systems Administrator, Telecoms Manager, M365 Consultant, IT Project Manager.
We're looking for an IT Engineer to join our IT team. In this role, you'll work closely with our IT and security teams to identify, assess, and remediate vulnerabilities across endpoint devices, ensuring they remain secure, compliant, and resilient. What it's like to work here You'll be part of the Support Services directorate, within a collaborative IT function that values shared purpose, trust and learning from one another. The team works closely with colleagues across the organisation and with external partners to deliver high quality IT services that support people in their everyday work. You'll be encouraged to contribute ideas, build strong working relationships and develop your skills, while being supported by an IT Senior Engineer and a wider network of technical specialists. Your contractual location will be our head office in Swindon and there will be an expectation for you to attend the office. However, there is flexibility on where you are based at other times. You will be required to work at a National Trust location for 40-60% of your working week. This will be discussed in more detail at interview. What you'll be doing You'll support the development and delivery of endpoint vulnerability management solutions, ensuring alignment with our IT and security standards. You'll help translate approved security designs into operational controls across endpoint devices, working independently, within project teams, or alongside third-party suppliers. A key part of the role is maintaining endpoint security posture, supporting vulnerability remediation, handling escalations, and collaborating with a broad range of internal and external stakeholders. You'll also contribute to continuous improvement, projects, and day-to-day operations, while taking ownership of your development and sharing knowledge to strengthen team capability. You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role. Who we're looking for Planning and organisation skills, including the ability to prioritise your own workload and communicate in both written and verbal formats. The ability to work with internal IT colleagues, wider business teams and external supplier stakeholders. Analytical skills, with the ability to identify issues, assess options and resolve problems in a structured way. Evidence of taking initiative to acquire new skills, adopt new technologies and keep technical knowledge up to date. The ability to work independently and as part of a team, depending on task and context. Technical understanding and experience in Azure, Windows OS and Mac OS. Vulnerability and patch management experience. The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme (for roles that meet the salary criteria) Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places
May 19, 2026
Full time
We're looking for an IT Engineer to join our IT team. In this role, you'll work closely with our IT and security teams to identify, assess, and remediate vulnerabilities across endpoint devices, ensuring they remain secure, compliant, and resilient. What it's like to work here You'll be part of the Support Services directorate, within a collaborative IT function that values shared purpose, trust and learning from one another. The team works closely with colleagues across the organisation and with external partners to deliver high quality IT services that support people in their everyday work. You'll be encouraged to contribute ideas, build strong working relationships and develop your skills, while being supported by an IT Senior Engineer and a wider network of technical specialists. Your contractual location will be our head office in Swindon and there will be an expectation for you to attend the office. However, there is flexibility on where you are based at other times. You will be required to work at a National Trust location for 40-60% of your working week. This will be discussed in more detail at interview. What you'll be doing You'll support the development and delivery of endpoint vulnerability management solutions, ensuring alignment with our IT and security standards. You'll help translate approved security designs into operational controls across endpoint devices, working independently, within project teams, or alongside third-party suppliers. A key part of the role is maintaining endpoint security posture, supporting vulnerability remediation, handling escalations, and collaborating with a broad range of internal and external stakeholders. You'll also contribute to continuous improvement, projects, and day-to-day operations, while taking ownership of your development and sharing knowledge to strengthen team capability. You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role. Who we're looking for Planning and organisation skills, including the ability to prioritise your own workload and communicate in both written and verbal formats. The ability to work with internal IT colleagues, wider business teams and external supplier stakeholders. Analytical skills, with the ability to identify issues, assess options and resolve problems in a structured way. Evidence of taking initiative to acquire new skills, adopt new technologies and keep technical knowledge up to date. The ability to work independently and as part of a team, depending on task and context. Technical understanding and experience in Azure, Windows OS and Mac OS. Vulnerability and patch management experience. The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme (for roles that meet the salary criteria) Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places
IT Field Engineer Location: Manchester Salary: £35,000 Hours: 37.5 hours per week Role type: Permanent About the company Our client is a fast-growing UK technology group providing managed IT services, cloud solutions, infrastructure support, cyber security, communications, and business technology services to a varied client base. The business has grown significantly over recent years and offers excellent long-term career development. MFK Recruitment has recruited 46 IT professionals across the group over the past six years, with 31 still employed within the company , which is a strong reflection of the career progression, stability, and opportunities available. This is an excellent opportunity for an experienced IT Field Engineer who enjoys working with a broad range of technologies, visiting customer sites, supporting projects, and being part of a collaborative technical team. The role The IT Field Engineer will provide both on-site and remote technical support to clients across the UK. You will be responsible for installing, configuring, maintaining, and troubleshooting IT systems, hardware, software, networking equipment, and cloud-based services. The role will involve regular travel to customer sites, supporting reactive technical issues, planned project work, system rollouts, migrations, infrastructure upgrades, and new site setups. When not working in the field, you will support the service desk with escalated tickets and remote troubleshooting. This role would suit someone who is technically strong, customer-focused, organised, and comfortable working across both support and project environments. Key responsibilities Provide on-site technical support to clients across the UK Install, configure, maintain, and troubleshoot IT hardware, software, networks, and infrastructure Support IT projects including migrations, deployments, upgrades, office moves, and new site setups Work closely with senior engineers, project teams, and service desk colleagues Diagnose and resolve hardware, software, server, cloud, and network issues Provide 1st and 2nd line support when required Assist with escalated service desk tickets when not attending customer sites Support Microsoft 365, Azure, Active Directory, Windows Server, and endpoint environments Troubleshoot networking technologies including TCP/IP, VLANs, firewalls, and wireless networks Support firewall technologies such as Fortinet, Cisco, SonicWall, or WatchGuard Support backup and recovery solutions, including Veeam and Azure Backup Assist with virtualisation platforms including VMware, Hyper-V, AVD, and RDS Maintain accurate documentation, ticket updates, and technical records Deliver excellent customer service and clear communication at all times Identify recurring issues and recommend long-term improvements Manage workload effectively across travel, project work, and support responsibilities Skills and experience required Minimum of three years' experience in a similar IT support, field engineer, or infrastructure support role Previous MSP experience or experience in a customer-focused technical support environment Strong knowledge of Microsoft technologies including Microsoft 365, Azure, Windows, Active Directory, Group Policy, and Windows Server Good all-round infrastructure knowledge across networking, servers, endpoints, cloud, and security Experience troubleshooting PCs, servers, printers, scanners, switches, firewalls, and networked devices Good understanding of cyber security technologies such as firewalls, web filtering, endpoint protection, and recovery solutions Experience with backup solutions such as Veeam Experience with VMware and/or Hyper-V Strong problem-solving and troubleshooting skills Excellent written and verbal communication skills Ability to take ownership of user issues and work proactively Full clean UK driving licence Willingness to travel to customer sites across the UK Desirable experience Microsoft certifications in Azure, Microsoft 365, or related technologies VMware VCP Citrix experience Veeam certifications or strong Veeam experience Experience supporting Apple Mac environments Experience working on cloud migrations, infrastructure upgrades, and larger IT projects Personal attributes The successful candidate will be a technology enthusiast who enjoys solving problems and working with people. You will be approachable, organised, and able to work both independently and as part of a wider technical team. You will be someone who takes pride in delivering excellent customer service, enjoys learning new technologies, and wants to build a long-term career within a growing technology business. Why apply? Join a growing UK technology group with strong career development opportunities Work across a wide range of technologies, clients, and projects Excellent progression opportunities within the wider group Stable and supportive working environment MFK Recruitment has placed 46 IT professionals across the group in the past six years, with 31 still with the business Opportunity to develop technically across cloud, infrastructure, networking, cyber security, and project delivery
May 19, 2026
Full time
IT Field Engineer Location: Manchester Salary: £35,000 Hours: 37.5 hours per week Role type: Permanent About the company Our client is a fast-growing UK technology group providing managed IT services, cloud solutions, infrastructure support, cyber security, communications, and business technology services to a varied client base. The business has grown significantly over recent years and offers excellent long-term career development. MFK Recruitment has recruited 46 IT professionals across the group over the past six years, with 31 still employed within the company , which is a strong reflection of the career progression, stability, and opportunities available. This is an excellent opportunity for an experienced IT Field Engineer who enjoys working with a broad range of technologies, visiting customer sites, supporting projects, and being part of a collaborative technical team. The role The IT Field Engineer will provide both on-site and remote technical support to clients across the UK. You will be responsible for installing, configuring, maintaining, and troubleshooting IT systems, hardware, software, networking equipment, and cloud-based services. The role will involve regular travel to customer sites, supporting reactive technical issues, planned project work, system rollouts, migrations, infrastructure upgrades, and new site setups. When not working in the field, you will support the service desk with escalated tickets and remote troubleshooting. This role would suit someone who is technically strong, customer-focused, organised, and comfortable working across both support and project environments. Key responsibilities Provide on-site technical support to clients across the UK Install, configure, maintain, and troubleshoot IT hardware, software, networks, and infrastructure Support IT projects including migrations, deployments, upgrades, office moves, and new site setups Work closely with senior engineers, project teams, and service desk colleagues Diagnose and resolve hardware, software, server, cloud, and network issues Provide 1st and 2nd line support when required Assist with escalated service desk tickets when not attending customer sites Support Microsoft 365, Azure, Active Directory, Windows Server, and endpoint environments Troubleshoot networking technologies including TCP/IP, VLANs, firewalls, and wireless networks Support firewall technologies such as Fortinet, Cisco, SonicWall, or WatchGuard Support backup and recovery solutions, including Veeam and Azure Backup Assist with virtualisation platforms including VMware, Hyper-V, AVD, and RDS Maintain accurate documentation, ticket updates, and technical records Deliver excellent customer service and clear communication at all times Identify recurring issues and recommend long-term improvements Manage workload effectively across travel, project work, and support responsibilities Skills and experience required Minimum of three years' experience in a similar IT support, field engineer, or infrastructure support role Previous MSP experience or experience in a customer-focused technical support environment Strong knowledge of Microsoft technologies including Microsoft 365, Azure, Windows, Active Directory, Group Policy, and Windows Server Good all-round infrastructure knowledge across networking, servers, endpoints, cloud, and security Experience troubleshooting PCs, servers, printers, scanners, switches, firewalls, and networked devices Good understanding of cyber security technologies such as firewalls, web filtering, endpoint protection, and recovery solutions Experience with backup solutions such as Veeam Experience with VMware and/or Hyper-V Strong problem-solving and troubleshooting skills Excellent written and verbal communication skills Ability to take ownership of user issues and work proactively Full clean UK driving licence Willingness to travel to customer sites across the UK Desirable experience Microsoft certifications in Azure, Microsoft 365, or related technologies VMware VCP Citrix experience Veeam certifications or strong Veeam experience Experience supporting Apple Mac environments Experience working on cloud migrations, infrastructure upgrades, and larger IT projects Personal attributes The successful candidate will be a technology enthusiast who enjoys solving problems and working with people. You will be approachable, organised, and able to work both independently and as part of a wider technical team. You will be someone who takes pride in delivering excellent customer service, enjoys learning new technologies, and wants to build a long-term career within a growing technology business. Why apply? Join a growing UK technology group with strong career development opportunities Work across a wide range of technologies, clients, and projects Excellent progression opportunities within the wider group Stable and supportive working environment MFK Recruitment has placed 46 IT professionals across the group in the past six years, with 31 still with the business Opportunity to develop technically across cloud, infrastructure, networking, cyber security, and project delivery
Database Administrator (DBA)Location: Leicester (Hybrid) Security Clearance: SC eligible (mandatory) Make a Real Difference with Your Technical Expertise We're working with a client who are looking for an experienced Database Administrator to join a team whose work genuinely impacts people's lives. Employees in this environment value their role because they know exactly where they're working, who they're supporting, and why it matters.You'll be supporting a bespoke, mission-critical system. Full training will be provided on the platform, but strong, proven DBA experience is essential.Due to the nature of the work, candidates must be eligible to obtain SC (Security Check) clearance with no restrictions. This is a senior, hands-on DBA position supporting customer databases on a 24/7, 365 basis , operating at Tier 3-4 level .You'll play a key role in ensuring: Database performance, availability, and stability Seamless integration with customer systems A reliable, high-quality experience for end users You'll also act as a trusted technical advisor , helping clients and internal teams get maximum value from the platform. Key Responsibilities Maintain and support customer databases in a 24/7 production environment Act as Tier 3-4 escalation for complex incidents and availability issues Analyse existing infrastructure and proactively improve performance and resilience Install, configure, and deploy systems into customer environments Support data migrations and system integrations Identify and implement automation, scripting, and process improvements Perform root cause analysis , owning issues through to resolution Collaborate closely with development and support teams Keep up to date with database technologies, tools, and best practices Essential Experience & Skills Strong experience as a Database Administrator in enterprise or SaaS environments Excellent knowledge of relational databases and SQL Hands-on experience with MSSQL, Oracle, Sybase and/or MongoDB Proven experience in database performance tuning and query optimisation Experience using DB monitoring and performance tools (e.g. Ignite or equivalent) Experience across Linux/Unix and Windows environments (Solaris exposure desirable) Ability to write shell scripts for Unix/Linux A track record of owning production issues in high-availability systems Experience working to SLAs in 24/7 environments Desirable (Not Essential) Experience supporting SaaS platforms , particularly security or endpoint technologies Understanding of data classification and DLP concepts Degree in Computer Science, Engineering, or similar Security Clearance Requirement This role requires SC (Security Check) clearance .You must: Be eligible to obtain SC clearance Have lived and worked in the UK for at least 5 years Have no known issues (financial, legal, residency) that would prevent clearance Unfortunately, candidates unable to pass SC cannot be considered. If you have the relevant experience and skills for this role, please apply using the link provided.
May 19, 2026
Full time
Database Administrator (DBA)Location: Leicester (Hybrid) Security Clearance: SC eligible (mandatory) Make a Real Difference with Your Technical Expertise We're working with a client who are looking for an experienced Database Administrator to join a team whose work genuinely impacts people's lives. Employees in this environment value their role because they know exactly where they're working, who they're supporting, and why it matters.You'll be supporting a bespoke, mission-critical system. Full training will be provided on the platform, but strong, proven DBA experience is essential.Due to the nature of the work, candidates must be eligible to obtain SC (Security Check) clearance with no restrictions. This is a senior, hands-on DBA position supporting customer databases on a 24/7, 365 basis , operating at Tier 3-4 level .You'll play a key role in ensuring: Database performance, availability, and stability Seamless integration with customer systems A reliable, high-quality experience for end users You'll also act as a trusted technical advisor , helping clients and internal teams get maximum value from the platform. Key Responsibilities Maintain and support customer databases in a 24/7 production environment Act as Tier 3-4 escalation for complex incidents and availability issues Analyse existing infrastructure and proactively improve performance and resilience Install, configure, and deploy systems into customer environments Support data migrations and system integrations Identify and implement automation, scripting, and process improvements Perform root cause analysis , owning issues through to resolution Collaborate closely with development and support teams Keep up to date with database technologies, tools, and best practices Essential Experience & Skills Strong experience as a Database Administrator in enterprise or SaaS environments Excellent knowledge of relational databases and SQL Hands-on experience with MSSQL, Oracle, Sybase and/or MongoDB Proven experience in database performance tuning and query optimisation Experience using DB monitoring and performance tools (e.g. Ignite or equivalent) Experience across Linux/Unix and Windows environments (Solaris exposure desirable) Ability to write shell scripts for Unix/Linux A track record of owning production issues in high-availability systems Experience working to SLAs in 24/7 environments Desirable (Not Essential) Experience supporting SaaS platforms , particularly security or endpoint technologies Understanding of data classification and DLP concepts Degree in Computer Science, Engineering, or similar Security Clearance Requirement This role requires SC (Security Check) clearance .You must: Be eligible to obtain SC clearance Have lived and worked in the UK for at least 5 years Have no known issues (financial, legal, residency) that would prevent clearance Unfortunately, candidates unable to pass SC cannot be considered. If you have the relevant experience and skills for this role, please apply using the link provided.
