We're looking for an experienced SOC Manager to lead and develop a Security Operations capability within a high-profile public sector environment. This is a strategic leadership role, ideal for someone with a strong background in cyber security operations, incident response, and SOC service delivery. Key Responsibilities Lead and manage an established Security Operations Centre (SOC) Develop and deliver the SOC strategy and operational roadmap Oversee incident management and security monitoring capabilities Drive threat intelligence and cyber threat assessment activities Manage cyber security tools and operational technologies Build and maintain relationships with MSSPs, vendors, and technology partners Effectively plan and deploy resources to meet business objectives Essential Skills & Experience Proven experience as a SOC Manager (applications from SOC Analysts will not be considered) Strong leadership and people management experience In-depth knowledge of incident management processes Experience delivering effective security monitoring and threat intelligence capabilities Hands-on experience managing cyber security tools and technologies Experience working with external vendors and Managed Security Service Providers (MSSPs) Desirable CISSP, CISM or equivalent cyber security certification Cloud security experience (AWS and/or Azure) ITIL Foundation or equivalent Details Remote (occasional travel may be required) Up to £850/day (Umbrella) Active SC Clearance is essential - applicants must already hold valid SC clearance to be considered. If you're an experienced SC Cleared SOC Manager looking for your next contract opportunity, we'd love to hear from you.
Aug 24, 2026
Full time
We're looking for an experienced SOC Manager to lead and develop a Security Operations capability within a high-profile public sector environment. This is a strategic leadership role, ideal for someone with a strong background in cyber security operations, incident response, and SOC service delivery. Key Responsibilities Lead and manage an established Security Operations Centre (SOC) Develop and deliver the SOC strategy and operational roadmap Oversee incident management and security monitoring capabilities Drive threat intelligence and cyber threat assessment activities Manage cyber security tools and operational technologies Build and maintain relationships with MSSPs, vendors, and technology partners Effectively plan and deploy resources to meet business objectives Essential Skills & Experience Proven experience as a SOC Manager (applications from SOC Analysts will not be considered) Strong leadership and people management experience In-depth knowledge of incident management processes Experience delivering effective security monitoring and threat intelligence capabilities Hands-on experience managing cyber security tools and technologies Experience working with external vendors and Managed Security Service Providers (MSSPs) Desirable CISSP, CISM or equivalent cyber security certification Cloud security experience (AWS and/or Azure) ITIL Foundation or equivalent Details Remote (occasional travel may be required) Up to £850/day (Umbrella) Active SC Clearance is essential - applicants must already hold valid SC clearance to be considered. If you're an experienced SC Cleared SOC Manager looking for your next contract opportunity, we'd love to hear from you.
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. Our team is rapidly growing as we invest in new technologies and capabilities, and we are in search of enthusiastic individuals who can help us in achieving our mission. We are continually improving the service we give to our customers and, in line with this, we are creating a new response and management team within the HMRC Fraud Prevention Centre. The Fraud Prevention Centre (FPC) is a strategic capability within HMRC Security, designed to safeguard customers and the organisation against identity-related fraud and emerging threats. Its mission is built on three interconnected pillars: Protection, Detection, and Response, all underpinned by advanced threat intelligence and customer support. The Centre operates across multiple functional areas, including Proactive Protection, Customer Support & Response, and Strategy & Advisory, to deliver a holistic approach to fraud prevention. Job description We're looking for a proactive and analytical professional to support HMRC's fight against identity fraud. You'll help lead data-driven investigations into suspicious activity related to identity verification and authentication services, while working with the team and partners, acting as a key contributor in a team that supports customers and provides insight into identity fraud activity and proactive searching for threats. This is an exciting opportunity to make a real difference, working in a dynamic and evolving environment. Person specification Manipulate and analyse large data sets and investigate suspicious activity. Learn, develop, and apply methods using data analytics techniques such as data mining, data matching, clustering analysis and outlier detection. Use basic scripting languages to develop visualisations and automate effective searches to build a growing analytical suite of capabilities that you can operate efficiently. Have strong communication skills and be able to demonstrate working across business and technical domains. You will have excellent interpersonal skills. Apply your knowledge of security and fraud risks to digital services. Support and deputise for the senior analysts, producing clear, insightful reports and presentations for senior stakeholders. You will be confident working in an environment that may flex its focus in response to emerging issues and have a delivery focus. You will be eager to learn and widen your experience in different areas of identity work. You will use your experience of scripting, for example SPL, Python, SQL, KQL to proactively search and discover anomalies. Be flexible and enthusiastic whilst working with some ambiguity as the team forms, grows and matures. Support senior managers in the reporting of metrics and support the wider aims of the HMRC Security Identity Team. Identify process improvement areas. Essential Criteria Knowledge of fraud detection techniques, including behavioural analysis and anomaly detection and investigation and OSINT (Open Source Intelligence) methods. Data analysis skills and experience with large data sets, with proficiency scripting complex queries in analysis environments. Solid technical understanding of web and API services (e.g. cookies, IP addresses, authentication processes) and threats to those services from cybercrime actors and tools. Experience using Security Information and Event Management (SIEM) platforms, preferably in a security operations setting. A sound understanding of Identity, Verification and Authentication principles. Desirable Criteria A degree in Data Analysis, Data Science, Information Security, Cyber Security, or other Cyber qualifications eg SANS, or at least previous experience in a relevant cyber role. Proven experience in fraud detection, cyber security, or threat intelligence within a large organisation. Active use of at least one of the following: Python, SQL, KQL, SPL. Important Additional Information The successful candidate may be required to apply for Developed Vetting (DV) clearance level once in post but must already hold or be willing to obtain Security Check (SC) clearance level before starting the role. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office closures For more information on where you might be working, review this information on our locations. If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. These sites are: Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle Telford Plaza, Telford - moving to Parkside Court, Telford Trinity Bridge House, Salford - moving to an alternative office in Manchester/ Salford You will be given more information about what this means at the job offer stage. Leeds Locations Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Benefits Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Strengths and Experience. How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history, previous experiences and qualifications. Qualifications are not mandatory for this role. A 750-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the Essential Criteria and Person Specification outlined in the advert. Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at interview. Further details around what this will entail are listed on the application form. Prior to applications being sifted candidates will be asked to complete an additional IKM assessment. Candidates will be sent details of the assessment once the advert has closed. This assessment is a pass or fail and only those who pass will be considered at the sift stage. Sift In the event of a large number of applications being received, an initial sift may be held on your CV. At full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview During the panel interview, your experience will be assessed, and you will be asked strength-based questions to also explore what you enjoy and your motivations relevant to the job role. This is an example of a strengths-based question: . click apply for full job details
Aug 24, 2026
Full time
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. Our team is rapidly growing as we invest in new technologies and capabilities, and we are in search of enthusiastic individuals who can help us in achieving our mission. We are continually improving the service we give to our customers and, in line with this, we are creating a new response and management team within the HMRC Fraud Prevention Centre. The Fraud Prevention Centre (FPC) is a strategic capability within HMRC Security, designed to safeguard customers and the organisation against identity-related fraud and emerging threats. Its mission is built on three interconnected pillars: Protection, Detection, and Response, all underpinned by advanced threat intelligence and customer support. The Centre operates across multiple functional areas, including Proactive Protection, Customer Support & Response, and Strategy & Advisory, to deliver a holistic approach to fraud prevention. Job description We're looking for a proactive and analytical professional to support HMRC's fight against identity fraud. You'll help lead data-driven investigations into suspicious activity related to identity verification and authentication services, while working with the team and partners, acting as a key contributor in a team that supports customers and provides insight into identity fraud activity and proactive searching for threats. This is an exciting opportunity to make a real difference, working in a dynamic and evolving environment. Person specification Manipulate and analyse large data sets and investigate suspicious activity. Learn, develop, and apply methods using data analytics techniques such as data mining, data matching, clustering analysis and outlier detection. Use basic scripting languages to develop visualisations and automate effective searches to build a growing analytical suite of capabilities that you can operate efficiently. Have strong communication skills and be able to demonstrate working across business and technical domains. You will have excellent interpersonal skills. Apply your knowledge of security and fraud risks to digital services. Support and deputise for the senior analysts, producing clear, insightful reports and presentations for senior stakeholders. You will be confident working in an environment that may flex its focus in response to emerging issues and have a delivery focus. You will be eager to learn and widen your experience in different areas of identity work. You will use your experience of scripting, for example SPL, Python, SQL, KQL to proactively search and discover anomalies. Be flexible and enthusiastic whilst working with some ambiguity as the team forms, grows and matures. Support senior managers in the reporting of metrics and support the wider aims of the HMRC Security Identity Team. Identify process improvement areas. Essential Criteria Knowledge of fraud detection techniques, including behavioural analysis and anomaly detection and investigation and OSINT (Open Source Intelligence) methods. Data analysis skills and experience with large data sets, with proficiency scripting complex queries in analysis environments. Solid technical understanding of web and API services (e.g. cookies, IP addresses, authentication processes) and threats to those services from cybercrime actors and tools. Experience using Security Information and Event Management (SIEM) platforms, preferably in a security operations setting. A sound understanding of Identity, Verification and Authentication principles. Desirable Criteria A degree in Data Analysis, Data Science, Information Security, Cyber Security, or other Cyber qualifications eg SANS, or at least previous experience in a relevant cyber role. Proven experience in fraud detection, cyber security, or threat intelligence within a large organisation. Active use of at least one of the following: Python, SQL, KQL, SPL. Important Additional Information The successful candidate may be required to apply for Developed Vetting (DV) clearance level once in post but must already hold or be willing to obtain Security Check (SC) clearance level before starting the role. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office closures For more information on where you might be working, review this information on our locations. If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. These sites are: Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle Telford Plaza, Telford - moving to Parkside Court, Telford Trinity Bridge House, Salford - moving to an alternative office in Manchester/ Salford You will be given more information about what this means at the job offer stage. Leeds Locations Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Benefits Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Strengths and Experience. How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history, previous experiences and qualifications. Qualifications are not mandatory for this role. A 750-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the Essential Criteria and Person Specification outlined in the advert. Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at interview. Further details around what this will entail are listed on the application form. Prior to applications being sifted candidates will be asked to complete an additional IKM assessment. Candidates will be sent details of the assessment once the advert has closed. This assessment is a pass or fail and only those who pass will be considered at the sift stage. Sift In the event of a large number of applications being received, an initial sift may be held on your CV. At full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview During the panel interview, your experience will be assessed, and you will be asked strength-based questions to also explore what you enjoy and your motivations relevant to the job role. This is an example of a strengths-based question: . click apply for full job details
3rd Line Service Desk Technician - MSP West Sussex Office Based Full Time Please note: This is a fully office-based position. Candidates must have a minimum of 5 years' recent experience working within an MSP environment. 3rd Line Service Desk Technician Role I am recruiting for an experienced 3rd Line Service Desk Technician to join a busy and fast-paced Managed Service Provider (MSP). Reporting to the Service Desk Manager, you will provide advanced technical support and act as the final escalation point for complex incidents and service requests across a varied client base. This is a hands-on technical role combining 3rd Line escalation support, infrastructure troubleshooting, Microsoft 365/Azure, networking, customer interaction and project delivery. You will also play an important role in supporting and mentoring 1st and 2nd Line engineers, sharing technical knowledge and helping to maintain high standards across the Service Desk. 3rd Line Service Desk Technician Key Responsibilities Act as the primary 3rd Line escalation point for complex issues passed up from 1st and 2nd Line engineers Investigate, diagnose and resolve advanced incidents across infrastructure, networking, cloud and on-premise environments Support Microsoft 365 and Azure environments alongside traditional on-premise infrastructure Take full ownership of major and high-priority incidents through to successful resolution Troubleshoot recurring technical problems and carry out root cause analysis to identify long-term solutions Mentor and provide technical guidance to 1st and 2nd Line engineers Work closely with the Service Desk Manager to improve processes, efficiency and overall service delivery Communicate directly with customers, providing clear technical explanations, progress updates and resolutions Liaise with third-party vendors and technology partners where required Maintain accurate and up-to-date technical documentation Attend customer sites when required for troubleshooting, technical changes and implementations Assist with the delivery of technical projects Participate in an on-call rota providing out-of-hours support 3rd Line Service Desk Technician Technical Environment You will work across a broad range of technologies, including: Microsoft Windows Desktop Windows Server and on-premise infrastructure Microsoft 365 - Exchange Online, SharePoint and Teams Microsoft Azure - IaaS, Identity and Virtual Machines Active Directory and Group Policy DNS and DHCP Networking, VPNs, VLANs and Wi-Fi DrayTek, WatchGuard and UniFi Hyper-V virtualisation Backup and disaster recovery solutions Endpoint security solutions General MSP monitoring, management and support tools macOS - limited support 3rd Line Service Desk Technician Essential Skills & Experience To be considered for this position, you must have: Minimum 5 years' recent experience working within an MSP environment Strong 3rd Line technical support and troubleshooting experience Proven experience handling complex technical escalations Strong root cause analysis and problem-solving skills Experience supporting both cloud and on-premise infrastructure Strong working knowledge of Microsoft 365 and Azure Good knowledge of Windows Server, Active Directory and Group Policy Solid networking knowledge covering firewalls, VPNs, VLANs, DNS, DHCP and Wi-Fi Ability to independently manage complex incidents from initial escalation through to resolution Excellent communication skills with both technical and non-technical customers Experience mentoring, coaching or providing technical support to junior engineers Ability to work effectively within a fast-paced MSP/service desk environment 3rd Line Service Desk Technician Desirable Certifications Relevant certifications would be advantageous, although equivalent hands-on commercial experience will also be considered: Microsoft 365 Certified: Endpoint Administrator Associate Microsoft Certified: Azure Administrator Associate Microsoft Certified: Identity and Access Administrator Associate Microsoft Certified: Security Operations Analyst Associate WatchGuard Network Security Essentials (Firebox) About You You will be an experienced MSP engineer who enjoys solving challenging technical problems and taking ownership of complex issues. You should be comfortable operating as a senior technical escalation point while still being customer-focused and willing to support less experienced members of the team. Important: This position is office based, and applicants must have at least 5 years of recent MSP experience. Applications without the required MSP background will not be considered. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Aug 24, 2026
Full time
3rd Line Service Desk Technician - MSP West Sussex Office Based Full Time Please note: This is a fully office-based position. Candidates must have a minimum of 5 years' recent experience working within an MSP environment. 3rd Line Service Desk Technician Role I am recruiting for an experienced 3rd Line Service Desk Technician to join a busy and fast-paced Managed Service Provider (MSP). Reporting to the Service Desk Manager, you will provide advanced technical support and act as the final escalation point for complex incidents and service requests across a varied client base. This is a hands-on technical role combining 3rd Line escalation support, infrastructure troubleshooting, Microsoft 365/Azure, networking, customer interaction and project delivery. You will also play an important role in supporting and mentoring 1st and 2nd Line engineers, sharing technical knowledge and helping to maintain high standards across the Service Desk. 3rd Line Service Desk Technician Key Responsibilities Act as the primary 3rd Line escalation point for complex issues passed up from 1st and 2nd Line engineers Investigate, diagnose and resolve advanced incidents across infrastructure, networking, cloud and on-premise environments Support Microsoft 365 and Azure environments alongside traditional on-premise infrastructure Take full ownership of major and high-priority incidents through to successful resolution Troubleshoot recurring technical problems and carry out root cause analysis to identify long-term solutions Mentor and provide technical guidance to 1st and 2nd Line engineers Work closely with the Service Desk Manager to improve processes, efficiency and overall service delivery Communicate directly with customers, providing clear technical explanations, progress updates and resolutions Liaise with third-party vendors and technology partners where required Maintain accurate and up-to-date technical documentation Attend customer sites when required for troubleshooting, technical changes and implementations Assist with the delivery of technical projects Participate in an on-call rota providing out-of-hours support 3rd Line Service Desk Technician Technical Environment You will work across a broad range of technologies, including: Microsoft Windows Desktop Windows Server and on-premise infrastructure Microsoft 365 - Exchange Online, SharePoint and Teams Microsoft Azure - IaaS, Identity and Virtual Machines Active Directory and Group Policy DNS and DHCP Networking, VPNs, VLANs and Wi-Fi DrayTek, WatchGuard and UniFi Hyper-V virtualisation Backup and disaster recovery solutions Endpoint security solutions General MSP monitoring, management and support tools macOS - limited support 3rd Line Service Desk Technician Essential Skills & Experience To be considered for this position, you must have: Minimum 5 years' recent experience working within an MSP environment Strong 3rd Line technical support and troubleshooting experience Proven experience handling complex technical escalations Strong root cause analysis and problem-solving skills Experience supporting both cloud and on-premise infrastructure Strong working knowledge of Microsoft 365 and Azure Good knowledge of Windows Server, Active Directory and Group Policy Solid networking knowledge covering firewalls, VPNs, VLANs, DNS, DHCP and Wi-Fi Ability to independently manage complex incidents from initial escalation through to resolution Excellent communication skills with both technical and non-technical customers Experience mentoring, coaching or providing technical support to junior engineers Ability to work effectively within a fast-paced MSP/service desk environment 3rd Line Service Desk Technician Desirable Certifications Relevant certifications would be advantageous, although equivalent hands-on commercial experience will also be considered: Microsoft 365 Certified: Endpoint Administrator Associate Microsoft Certified: Azure Administrator Associate Microsoft Certified: Identity and Access Administrator Associate Microsoft Certified: Security Operations Analyst Associate WatchGuard Network Security Essentials (Firebox) About You You will be an experienced MSP engineer who enjoys solving challenging technical problems and taking ownership of complex issues. You should be comfortable operating as a senior technical escalation point while still being customer-focused and willing to support less experienced members of the team. Important: This position is office based, and applicants must have at least 5 years of recent MSP experience. Applications without the required MSP background will not be considered. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
SOC Automation Engineer As a SOC Automation Engineer, you will apply hands-on engineering expertise to design, build, and optimise automation workflows that improve the scalability and efficiency of SOC services. Working across SIEM, endpoint, and orchestration platforms (primarily Palo Alto XSOAR), you will reduce analyst workload, accelerate incident response, and enhance decision-making across customer environments. Key Responsibilities Automation Development - Design, build, and maintain scalable automation workflows across detection and response platforms. Integration & Orchestration - Deliver cross-platform automation enabling fast, reliable response actions. Lifecycle Management - Develop, deploy, and continuously optimise automation for performance, resilience, and coverage. Collaboration & Requirements Gathering - Work with SOC and engineering teams to identify automation opportunities. Documentation - Produce clear documentation to support delivery, troubleshooting, and continuous improvement. Automation Planning - Contribute to automation roadmaps, threat modelling, and use case development. Pre-Sales Support - Assist with demos, scoping, and proof-of-value activities where required. Core Duties Automation Design & Development Build and maintain workflows across SIEM, EDR, and SOAR platforms Develop reusable scripts, templates, and components Ensure solutions support secure, multi-tenant environments Integration & Response Automation Orchestrate containment, enrichment, and remediation actions Integrate with threat intelligence, cloud, vulnerability, and reporting tools Partner with analysts to map and automate response processes Lifecycle Management & Optimisation Manage automation from design through to optimisation Troubleshoot failures and refine logic Use post-incident insights to improve workflows Documentation & Standards Maintain clear documentation of workflows, dependencies, and error handling Ensure consistency and usability for wider teams Strategic Contribution Support use cases aligned to threat modelling and MITRE ATT&CK Contribute to automation playbooks and response strategies Stay current with tools, frameworks, and emerging threats Collaboration Embed automation into SOC workflows Share best practices and support team development Pre-Sales Support workshops, onboarding, and solution design where needed Stakeholder Collaboration SOC Analysts - Automate repeatable triage and response activities Platform & Detection Engineers - Integrate automation into tooling and detections Sales & Pre-Sales - Provide technical input for customer solutions Requirements 2+ years' experience in SOC, automation, or cloud security engineering Experience in managed services or multi-tenant environments Strong experience building automations across SIEM, SOAR, or EDR platforms Proficiency in scripting (e.g., Python, PowerShell) Experience working with APIs, webhooks, and authentication methods Knowledge of threat frameworks (e.g., MITRE ATT&CK) Understanding of cloud security, identity, and event-driven automation Strong communication and analytical skills Security clearance (NPPV and/or SC) may be required. Technical Knowledge Security orchestration and automation principles Scripting and integration patterns (APIs, webhooks) SOC detection and response workflows Threat intelligence integration and use case design Cloud and identity security concepts Multi-tenant automation design Certifications Essential: Hands-on experience with Palo Alto XSOAR Desirable: Palo Alto Networks Certified XSOAR Engineer Palo Alto Networks Certified Security Automation Engineer (PCSAE) Palo Alto Networks Security Operations Professional
Aug 24, 2026
Full time
SOC Automation Engineer As a SOC Automation Engineer, you will apply hands-on engineering expertise to design, build, and optimise automation workflows that improve the scalability and efficiency of SOC services. Working across SIEM, endpoint, and orchestration platforms (primarily Palo Alto XSOAR), you will reduce analyst workload, accelerate incident response, and enhance decision-making across customer environments. Key Responsibilities Automation Development - Design, build, and maintain scalable automation workflows across detection and response platforms. Integration & Orchestration - Deliver cross-platform automation enabling fast, reliable response actions. Lifecycle Management - Develop, deploy, and continuously optimise automation for performance, resilience, and coverage. Collaboration & Requirements Gathering - Work with SOC and engineering teams to identify automation opportunities. Documentation - Produce clear documentation to support delivery, troubleshooting, and continuous improvement. Automation Planning - Contribute to automation roadmaps, threat modelling, and use case development. Pre-Sales Support - Assist with demos, scoping, and proof-of-value activities where required. Core Duties Automation Design & Development Build and maintain workflows across SIEM, EDR, and SOAR platforms Develop reusable scripts, templates, and components Ensure solutions support secure, multi-tenant environments Integration & Response Automation Orchestrate containment, enrichment, and remediation actions Integrate with threat intelligence, cloud, vulnerability, and reporting tools Partner with analysts to map and automate response processes Lifecycle Management & Optimisation Manage automation from design through to optimisation Troubleshoot failures and refine logic Use post-incident insights to improve workflows Documentation & Standards Maintain clear documentation of workflows, dependencies, and error handling Ensure consistency and usability for wider teams Strategic Contribution Support use cases aligned to threat modelling and MITRE ATT&CK Contribute to automation playbooks and response strategies Stay current with tools, frameworks, and emerging threats Collaboration Embed automation into SOC workflows Share best practices and support team development Pre-Sales Support workshops, onboarding, and solution design where needed Stakeholder Collaboration SOC Analysts - Automate repeatable triage and response activities Platform & Detection Engineers - Integrate automation into tooling and detections Sales & Pre-Sales - Provide technical input for customer solutions Requirements 2+ years' experience in SOC, automation, or cloud security engineering Experience in managed services or multi-tenant environments Strong experience building automations across SIEM, SOAR, or EDR platforms Proficiency in scripting (e.g., Python, PowerShell) Experience working with APIs, webhooks, and authentication methods Knowledge of threat frameworks (e.g., MITRE ATT&CK) Understanding of cloud security, identity, and event-driven automation Strong communication and analytical skills Security clearance (NPPV and/or SC) may be required. Technical Knowledge Security orchestration and automation principles Scripting and integration patterns (APIs, webhooks) SOC detection and response workflows Threat intelligence integration and use case design Cloud and identity security concepts Multi-tenant automation design Certifications Essential: Hands-on experience with Palo Alto XSOAR Desirable: Palo Alto Networks Certified XSOAR Engineer Palo Alto Networks Certified Security Automation Engineer (PCSAE) Palo Alto Networks Security Operations Professional
Desktop Support Analyst - Linux, Windows The successful will be a part of the infrastructure team which is responsible for keeping a live trading floor running and steadily automating the work of doing so. The IT Operations Analyst will work closely with traders, staff, and the wider Infrastructure team (including dedicated Windows, Unix, and Networks teams) to act as the face of technology on the trading floor, resolving issues directly while continuously identifying and eliminating repetitive manual tasks through automation and scripting. Candidates MUST have at least some Unix / Linux Systems Administration experience along with strong Scripting in any of: PowerShell, Bash, Python. About the role: Acting as the first point of contact for IT support (in person, phone, chat, ticketing), triaging quickly and prioritising anything affecting live trading or market-critical systems. Providing desktop support for Windows and Unix/Linux workstations, including setup, imaging, configuration, troubleshooting, and hardware. Supporting multi-monitor trading desk setups, peripherals, and dealer boards, as well as setting up, moving, and reconfiguring physical desks across the office. Providing first-line support for meeting rooms and video conferencing (Teams), escalating complex A/V issues as needed. Covering an early shift to support market open at least one week per month, as part of a team rota. Managing users in a Hybrid Active Directory environment (on-prem AD synced with Entra ID), including account provisioning, MFA, and group membership. Owning user onboarding and offboarding end-to-end: account creation, equipment preparation, access provisioning, and secure removal on exit. Administering core SaaS and collaboration tools: Atlassian (Jira / Confluence), Microsoft Teams, and Slack. Assisting with desktop-level software deployment, patching, and endpoint security. Owning issues through to resolution, logging, tracking, and seeing tickets through even when specialist teams are involved, while documenting resolutions to keep the knowledge base current. Hunting down repetitive, manual BAU work and eliminating it by scripting solutions (PowerShell, Bash, Python) that cut errors, reduce toil, and free the team for higher-value work. Using AI tooling-such as coding assistants and agentic workflows-to accelerate scripting, documentation, and diagnostics. Building self-service and ticket-deflection into how we operate by improving runbooks, automating provisioning, and creating smarter request workflows. Owning the automations you ship, maintaining them, documenting them, and handing them over properly. Contributing to IT projects, rollouts, and office moves, and proactively suggesting improvements to tooling, processes, and the user experience. Lifting and moving heavy equipment, such as desktops, monitors, and UPS units, as part of day-to-day support and office moves. What success looks like: In your first 6 months: You're trusted on the floor during market hours, you own onboarding/offboarding end-to-end, and you've shipped your first automations - small is fine, shipped is what counts. By 12 months: At least one recurring ticket category has measurably shrunk because of something you built, the knowledge base reflects how things actually work, and the team's manual workload is visibly lighter than when you arrived. Essential Skills: A genuine automation-first instinct with examples of things you've successfully scripted away. Strong ownership skills to see problems through to resolution rather than handing them off. Solid technical grounding and sound judgement to truly understand the systems you support. A keen curiosity about AI tooling to work faster and tackle harder problems. Calm composure and clear communication under pressure, with strong customer-service instincts in a live trading environment. 1-4 years of professional experience in IT support, IT operations, or desktop support (junior to mid-level). Strong Windows desktop support experience (Windows 10/11). Hands-on experience with Unix/Linux workstations, and comfort at the command line. Strong scripting ability in PowerShell, Bash, or Python. Proven experience managing users in Active Directory and administering SaaS / collaboration tools. Confident troubleshooting skills across hardware, software, and networking fundamentals (DNS, DHCP, TCP/IP, VPN). Prior experience with IT ticketing / ITSM systems. Prior experience in financial services, proprietary trading, or a hedge fund advantageous but not a prerequisite. Hands-on experience with our stack: Atlassian (Jira, Confluence, JSM), Microsoft Teams, Slack, Hybrid AD / Entra ID advantageous. Relevant certifications (CompTIA A+/Network+, Microsoft, ITIL) advantageous. Any previous Financial / banking experience beneficial Physical requirements: This is a hands-on, on-site role. You must be able to lift and move heavy equipment - desktops, monitors, UPS units, and similar - as part of day-to-day support and office moves.
Aug 24, 2026
Full time
Desktop Support Analyst - Linux, Windows The successful will be a part of the infrastructure team which is responsible for keeping a live trading floor running and steadily automating the work of doing so. The IT Operations Analyst will work closely with traders, staff, and the wider Infrastructure team (including dedicated Windows, Unix, and Networks teams) to act as the face of technology on the trading floor, resolving issues directly while continuously identifying and eliminating repetitive manual tasks through automation and scripting. Candidates MUST have at least some Unix / Linux Systems Administration experience along with strong Scripting in any of: PowerShell, Bash, Python. About the role: Acting as the first point of contact for IT support (in person, phone, chat, ticketing), triaging quickly and prioritising anything affecting live trading or market-critical systems. Providing desktop support for Windows and Unix/Linux workstations, including setup, imaging, configuration, troubleshooting, and hardware. Supporting multi-monitor trading desk setups, peripherals, and dealer boards, as well as setting up, moving, and reconfiguring physical desks across the office. Providing first-line support for meeting rooms and video conferencing (Teams), escalating complex A/V issues as needed. Covering an early shift to support market open at least one week per month, as part of a team rota. Managing users in a Hybrid Active Directory environment (on-prem AD synced with Entra ID), including account provisioning, MFA, and group membership. Owning user onboarding and offboarding end-to-end: account creation, equipment preparation, access provisioning, and secure removal on exit. Administering core SaaS and collaboration tools: Atlassian (Jira / Confluence), Microsoft Teams, and Slack. Assisting with desktop-level software deployment, patching, and endpoint security. Owning issues through to resolution, logging, tracking, and seeing tickets through even when specialist teams are involved, while documenting resolutions to keep the knowledge base current. Hunting down repetitive, manual BAU work and eliminating it by scripting solutions (PowerShell, Bash, Python) that cut errors, reduce toil, and free the team for higher-value work. Using AI tooling-such as coding assistants and agentic workflows-to accelerate scripting, documentation, and diagnostics. Building self-service and ticket-deflection into how we operate by improving runbooks, automating provisioning, and creating smarter request workflows. Owning the automations you ship, maintaining them, documenting them, and handing them over properly. Contributing to IT projects, rollouts, and office moves, and proactively suggesting improvements to tooling, processes, and the user experience. Lifting and moving heavy equipment, such as desktops, monitors, and UPS units, as part of day-to-day support and office moves. What success looks like: In your first 6 months: You're trusted on the floor during market hours, you own onboarding/offboarding end-to-end, and you've shipped your first automations - small is fine, shipped is what counts. By 12 months: At least one recurring ticket category has measurably shrunk because of something you built, the knowledge base reflects how things actually work, and the team's manual workload is visibly lighter than when you arrived. Essential Skills: A genuine automation-first instinct with examples of things you've successfully scripted away. Strong ownership skills to see problems through to resolution rather than handing them off. Solid technical grounding and sound judgement to truly understand the systems you support. A keen curiosity about AI tooling to work faster and tackle harder problems. Calm composure and clear communication under pressure, with strong customer-service instincts in a live trading environment. 1-4 years of professional experience in IT support, IT operations, or desktop support (junior to mid-level). Strong Windows desktop support experience (Windows 10/11). Hands-on experience with Unix/Linux workstations, and comfort at the command line. Strong scripting ability in PowerShell, Bash, or Python. Proven experience managing users in Active Directory and administering SaaS / collaboration tools. Confident troubleshooting skills across hardware, software, and networking fundamentals (DNS, DHCP, TCP/IP, VPN). Prior experience with IT ticketing / ITSM systems. Prior experience in financial services, proprietary trading, or a hedge fund advantageous but not a prerequisite. Hands-on experience with our stack: Atlassian (Jira, Confluence, JSM), Microsoft Teams, Slack, Hybrid AD / Entra ID advantageous. Relevant certifications (CompTIA A+/Network+, Microsoft, ITIL) advantageous. Any previous Financial / banking experience beneficial Physical requirements: This is a hands-on, on-site role. You must be able to lift and move heavy equipment - desktops, monitors, UPS units, and similar - as part of day-to-day support and office moves.
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. HMRC is one of the largest organisations in the UK and runs one of the largest digital operations in government. With over 50 million customers at the heart of everything we do, the scale and impact of our work are vast. We embrace innovation, exploring new technologies and modern ways of working. We are building a team of outstanding and creative professionals within HMRC's Chief Engineering and Platform Office (CEPO) which is within HMRC's Chief Digital and Information Officer Group (CDIO). Our mission is to deliver new digital services using modern technology and agile methodologies, while also transforming existing services and migrating them to cloud-based platforms. This role sits within the Government Gateway (GG) Team, which supports over 130 services across 11 UK Government Departments. Government Gateway is a critical pan-government platform, and this role is central to its continued success. Job description The objective of the Service Desk is to provide a focal point for all customers, dealing with problems, questions and requests to help them get the best out of the service. The Service Desk forms the day-to-day single point of contact, between The Government Gateway, reliant parties across HMRC, other Government Departments including the upcoming introduction of One Login for Government Day to day tasks to include and not limited to: Interaction with IT operational staff and or internal/ external stakeholders. Triaging incidents, managing the related ticket until conclusion, in a timely manner. Maintaining clear communication with the requestor and operational teams throughout the process. A Service Desk Analyst monitors inbound requests for support to multiple digital government services and provides resolutions to varied and difficult technical issues. Person specification Essential Criteria As a Service Desk Analyst, you will act as an interface for other activities such as Service Level Management and the dissemination of information, in order to deliver the high quality support, critical to achieving the business goals of our customers and that of a Critical National Infrastructure service Contribute positively within a small, cohesive team in order to deliver a high-quality service to our customers Able to own an issue until a new owner has been found or the problem has been mitigated and / or resolved Able to investigate problems in systems, processes and services, with an understanding of the level of a problem (e.g. strategic, tactical, operational). Can contribute to the implementation of remedies and preventative measures. Able to identify process optimisation opportunities with guidance and contribute to the implementation of proposed solutions Maintains a high level of customer service. Has the confidence to deal with complex complaints. Desirable criteria SFiA Core Skills: Proven experience of working to Customer Service Support Level 3. Knowledge and experience of Incident Management Level 3. Ability to analyse and undertake investigative work. Basic understanding of Microsoft packages. Previous experience of Splunk/ CIP reporting systems. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office Closures If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. For more information on where you might be working, review this information on our locations (opens in a new window) These sites are Telford Plaza, Telford - moving to Parkside Court, Telford Trinity Bridge House, Salford - moving to an alternative office in Manchester/ Salford. You will be given more information about what this means at the job offer stage. Other Information Candidates would need to either hold National Security Vetting at Security Check (SC) clearance level for this vacancy or be willing to consider applying for it. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this. Behaviours We'll assess you against these behaviours during the selection process: Making Effective Decisions Delivering at Pace Changing and Improving Benefits Alongside your salary of £31,096, HM Revenue and Customs contributes £9,008 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience. How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history and previous experiences. Your CV should cover your Job History up to your last 3 roles (250 words per role), giving a brief summary of what you delivered and any key achievements in each role and any Qualifications you hold. A 750-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the Essential Criteria and Person Specification outlined in the advert. Please evidence any Desirable Criteria where applicable (up to 250 words max). This is not essential for the role but may be considered by the vacancy holder where candidates have the same score at interview. Further details around what this will entail are listed on the application form. Sift In the event of a large number of applications being received, an initial sift may be held on your CV. At full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview During the panel interview you will be asked Behaviour-based questions to explore in detail what you are capable of. Interviews will take place via video link. Sift and interview dates to be confirmed. Eligibility Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: - Use the subject line to insert appropriate wording for example - 'Please re-open my application - insert vacancy ref & vacancy closing date insert date '. To check that you are eligible to apply for this role, please review the eligibility information before submitting your application click apply for full job details
Aug 24, 2026
Full time
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. HMRC is one of the largest organisations in the UK and runs one of the largest digital operations in government. With over 50 million customers at the heart of everything we do, the scale and impact of our work are vast. We embrace innovation, exploring new technologies and modern ways of working. We are building a team of outstanding and creative professionals within HMRC's Chief Engineering and Platform Office (CEPO) which is within HMRC's Chief Digital and Information Officer Group (CDIO). Our mission is to deliver new digital services using modern technology and agile methodologies, while also transforming existing services and migrating them to cloud-based platforms. This role sits within the Government Gateway (GG) Team, which supports over 130 services across 11 UK Government Departments. Government Gateway is a critical pan-government platform, and this role is central to its continued success. Job description The objective of the Service Desk is to provide a focal point for all customers, dealing with problems, questions and requests to help them get the best out of the service. The Service Desk forms the day-to-day single point of contact, between The Government Gateway, reliant parties across HMRC, other Government Departments including the upcoming introduction of One Login for Government Day to day tasks to include and not limited to: Interaction with IT operational staff and or internal/ external stakeholders. Triaging incidents, managing the related ticket until conclusion, in a timely manner. Maintaining clear communication with the requestor and operational teams throughout the process. A Service Desk Analyst monitors inbound requests for support to multiple digital government services and provides resolutions to varied and difficult technical issues. Person specification Essential Criteria As a Service Desk Analyst, you will act as an interface for other activities such as Service Level Management and the dissemination of information, in order to deliver the high quality support, critical to achieving the business goals of our customers and that of a Critical National Infrastructure service Contribute positively within a small, cohesive team in order to deliver a high-quality service to our customers Able to own an issue until a new owner has been found or the problem has been mitigated and / or resolved Able to investigate problems in systems, processes and services, with an understanding of the level of a problem (e.g. strategic, tactical, operational). Can contribute to the implementation of remedies and preventative measures. Able to identify process optimisation opportunities with guidance and contribute to the implementation of proposed solutions Maintains a high level of customer service. Has the confidence to deal with complex complaints. Desirable criteria SFiA Core Skills: Proven experience of working to Customer Service Support Level 3. Knowledge and experience of Incident Management Level 3. Ability to analyse and undertake investigative work. Basic understanding of Microsoft packages. Previous experience of Splunk/ CIP reporting systems. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office Closures If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. For more information on where you might be working, review this information on our locations (opens in a new window) These sites are Telford Plaza, Telford - moving to Parkside Court, Telford Trinity Bridge House, Salford - moving to an alternative office in Manchester/ Salford. You will be given more information about what this means at the job offer stage. Other Information Candidates would need to either hold National Security Vetting at Security Check (SC) clearance level for this vacancy or be willing to consider applying for it. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this. Behaviours We'll assess you against these behaviours during the selection process: Making Effective Decisions Delivering at Pace Changing and Improving Benefits Alongside your salary of £31,096, HM Revenue and Customs contributes £9,008 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience. How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history and previous experiences. Your CV should cover your Job History up to your last 3 roles (250 words per role), giving a brief summary of what you delivered and any key achievements in each role and any Qualifications you hold. A 750-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the Essential Criteria and Person Specification outlined in the advert. Please evidence any Desirable Criteria where applicable (up to 250 words max). This is not essential for the role but may be considered by the vacancy holder where candidates have the same score at interview. Further details around what this will entail are listed on the application form. Sift In the event of a large number of applications being received, an initial sift may be held on your CV. At full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview During the panel interview you will be asked Behaviour-based questions to explore in detail what you are capable of. Interviews will take place via video link. Sift and interview dates to be confirmed. Eligibility Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: - Use the subject line to insert appropriate wording for example - 'Please re-open my application - insert vacancy ref & vacancy closing date insert date '. To check that you are eligible to apply for this role, please review the eligibility information before submitting your application click apply for full job details
Business Analyst Cloud Migration & Responsive Maintenance Full-time Permanent Finsbury Park Business Analyst job in Finsbury Park supporting the delivery of business-critical cloud migration, digital transformation, and operational improvement projects within a responsive maintenance environment, offering the opportunity to join a leading national contractor delivering technology solutions that enhance service delivery across property maintenance operations. The Role This is an excellent opportunity for an experienced Business Analyst to join a market-leading contractor delivering digital transformation initiatives within a responsive maintenance environment. Reporting into senior leadership, the successful candidate will play a key role in cloud migration programmes, operational scheduling improvements, and wider business transformation projects. Working closely with business and technical stakeholders, you'll analyse existing processes, define future-state requirements, support application discovery, and help deliver innovative technology solutions that improve operational performance and customer service. This is a permanent position based in Finsbury Park with occasional travel, offering the opportunity to work on high-profile transformation programmes with excellent long-term career progression. Key Responsibilities Lead business analysis activities across cloud migration and digital transformation projects Engage with operational and technical stakeholders to capture business requirements and identify improvement opportunities Document current-state processes, systems, applications, integrations, and business workflows Define future-state processes, functional requirements, and non-functional requirements Conduct application discovery, impact assessments, and migration readiness activities Support cloud migration planning by identifying business objectives, risks, constraints, and success criteria Work closely with infrastructure, architecture, security, networking, and operational teams to deliver effective technology solutions Facilitate stakeholder workshops and ensure clear communication throughout project delivery Produce business cases, process maps, user stories, functional specifications, and requirements documentation Support testing, user acceptance testing (UAT), cutover planning, and business readiness activities Monitor project risks, issues, dependencies, and change requests throughout the project lifecycle Contribute to continuous improvement of business analysis standards, governance, and best practice Requirements Previous experience working as a Business Analyst within technology, digital transformation, or operational change projects Experience supporting cloud migration, application migration, or business transformation programmes Strong understanding of business analysis methodologies and the full project lifecycle Experience gathering, documenting, and validating functional and non-functional requirements Knowledge of application discovery, systems integration, infrastructure, networking, and IT environments Excellent stakeholder management, workshop facilitation, and communication skills Strong analytical, problem-solving, and process improvement abilities Experience producing process maps, business cases, user stories, and requirements documentation Business Analysis qualification or equivalent practical experience Full UK driving licence and willingness to travel occasionally Desirable Experience within property services, social housing, facilities management, or construction Exposure to Microsoft Azure, AWS, or other cloud platforms Experience supporting operational scheduling, field service management, or responsive maintenance systems Knowledge of cloud migration approaches including Rehost, Replatform, Refactor, and Retire Package & Benefits Up to £61,000 per annum + comprehensive benefits package Permanent position Based in Finsbury Park with occasional travel Opportunity to work on business-critical cloud migration and digital transformation programmes Long-term career progression with a leading national contractor Collaborative, supportive environment with ongoing professional development This Business Analyst role in Finsbury Park offers the opportunity to join one of the UK's leading property services contractors, playing a key role in delivering cloud migration, operational improvement, and digital transformation projects that will shape the future of responsive maintenance services. Apply now through Skilled Careers to be considered for this opportunity.
Aug 24, 2026
Full time
Business Analyst Cloud Migration & Responsive Maintenance Full-time Permanent Finsbury Park Business Analyst job in Finsbury Park supporting the delivery of business-critical cloud migration, digital transformation, and operational improvement projects within a responsive maintenance environment, offering the opportunity to join a leading national contractor delivering technology solutions that enhance service delivery across property maintenance operations. The Role This is an excellent opportunity for an experienced Business Analyst to join a market-leading contractor delivering digital transformation initiatives within a responsive maintenance environment. Reporting into senior leadership, the successful candidate will play a key role in cloud migration programmes, operational scheduling improvements, and wider business transformation projects. Working closely with business and technical stakeholders, you'll analyse existing processes, define future-state requirements, support application discovery, and help deliver innovative technology solutions that improve operational performance and customer service. This is a permanent position based in Finsbury Park with occasional travel, offering the opportunity to work on high-profile transformation programmes with excellent long-term career progression. Key Responsibilities Lead business analysis activities across cloud migration and digital transformation projects Engage with operational and technical stakeholders to capture business requirements and identify improvement opportunities Document current-state processes, systems, applications, integrations, and business workflows Define future-state processes, functional requirements, and non-functional requirements Conduct application discovery, impact assessments, and migration readiness activities Support cloud migration planning by identifying business objectives, risks, constraints, and success criteria Work closely with infrastructure, architecture, security, networking, and operational teams to deliver effective technology solutions Facilitate stakeholder workshops and ensure clear communication throughout project delivery Produce business cases, process maps, user stories, functional specifications, and requirements documentation Support testing, user acceptance testing (UAT), cutover planning, and business readiness activities Monitor project risks, issues, dependencies, and change requests throughout the project lifecycle Contribute to continuous improvement of business analysis standards, governance, and best practice Requirements Previous experience working as a Business Analyst within technology, digital transformation, or operational change projects Experience supporting cloud migration, application migration, or business transformation programmes Strong understanding of business analysis methodologies and the full project lifecycle Experience gathering, documenting, and validating functional and non-functional requirements Knowledge of application discovery, systems integration, infrastructure, networking, and IT environments Excellent stakeholder management, workshop facilitation, and communication skills Strong analytical, problem-solving, and process improvement abilities Experience producing process maps, business cases, user stories, and requirements documentation Business Analysis qualification or equivalent practical experience Full UK driving licence and willingness to travel occasionally Desirable Experience within property services, social housing, facilities management, or construction Exposure to Microsoft Azure, AWS, or other cloud platforms Experience supporting operational scheduling, field service management, or responsive maintenance systems Knowledge of cloud migration approaches including Rehost, Replatform, Refactor, and Retire Package & Benefits Up to £61,000 per annum + comprehensive benefits package Permanent position Based in Finsbury Park with occasional travel Opportunity to work on business-critical cloud migration and digital transformation programmes Long-term career progression with a leading national contractor Collaborative, supportive environment with ongoing professional development This Business Analyst role in Finsbury Park offers the opportunity to join one of the UK's leading property services contractors, playing a key role in delivering cloud migration, operational improvement, and digital transformation projects that will shape the future of responsive maintenance services. Apply now through Skilled Careers to be considered for this opportunity.
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you. Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role. At HMRC, we are already one of the most digital organisations in the UK. We have one of the largest data sources, and we're creating a world-class IT function. HMRC is building a modern, digital tax administration. With 50 million customers to serve, over 60 thousand colleagues to support, and £600 billion to collect to fund UK Plc, our IT operation is huge. Operating at this level isn't for everyone, but those ready for the challenge will find unique opportunities to work with advanced technologies and create lasting impact. Chief Digital and Information Office (CDIO) set the technology direction for HMRC and deliver the high-level design for all IT solutions. We are responsible for building and running HMRC IT services along with providing IT change and operational support. The Borders and Trade Delivery Group are responsible for the end-to-end service management and development of over 140 separate services, from the generation of Trade Statistics to the administration of Customs and Excise duties. This is an exciting role as a key member of the delivery team, collaborating with partners throughout the full delivery lifecycle to ensure delivery and support of highest-quality software products. Our developers work closely with business analysts, testers and product owners within a truly collaborative environment. Job description As a Senior Java Developer within the Java Development Guild in CDIO Borders & Trade, you will be responsible for leading the design and development of clean, secure code following a test-driven approach, as well as maintenance and continuous improvement of Java-based services and applications across both legacy and modern platforms. This role spans the full service lifecycle, from greenfield development and service transition to support and enhancement of live services, security updates and defect resolution. It also provides senior-level technical leadership across projects and live support work, acting as a system subject matter expert and as an Intelligent Client on internal and supplier-led deliveries. In addition to hands-on development responsibilities, the Senior Java Developer plays a key role in setting technical direction, upholding engineering standards, mentoring and line managing junior developers, and ensuring services are secure, robust, supportable and aligned to business needs. Person specification The Senior Java Developer role requires a strong combination of advanced technical expertise, leadership capability, service support knowledge and stakeholder management skills. This role will suit an experienced Java Developer who is proactive and self-driven, able to anticipate risks and opportunities, take ownership of outcomes, and drive progress while maintaining high standards for quality, security and operational performance. Proactive and self-driven: spots issues early, initiates improvements, and follows through without needing close supervision. Strategic thinker with strong technical judgement: able to balance delivery speed, risk, cost and long-term maintainability. Coaching mindset: mentors more junior engineers and promotes knowledge sharing. Quality and security focused: advocates for clean code, test-driven development, secure-by-design principles and strong assurance practices. Collaborative communicator: works effectively with product, architecture, operations and delivery partners, translating between technical and non-technical audiences. Resilient under pressure: acts as a calm escalation point during incidents and high-risk decisions, staying focused on outcomes and learning. Key responsibilities The key responsibilities of the Senior Java Developer role across design, development, maintenance and support of complex full stack Java applications and services include: Designing secure, scalable, resilient and supportable solutions with strong engineering controls and practices. Writing, reviewing, and assuring clean, reusable, testable and secure code, using TDD and quality-focused development practices. Supporting systems integration, interface design and testing across multiple systems and environments. Supporting live services through a combination of normal, and out of hours support. Working on incident resolution, bug fixing, security updates, service improvements, diagnosing integration issues across a complex landscape. Leading or contributing to code reviews, design reviews, technical assurance and development governance and ensuring development and support activity is documented and delivered in line with agreed governance, standards, controls and policies. Acting as a technical Subject Matter Expert and collaborating with architects, business analysts, testers, delivery managers, product owners and other disciplines throughout the delivery lifecycle. Providing Intelligent Client capability on supplier-led and mixed-delivery projects, ensuring alignment with HMRC standards, quality and security requirements. This includes managing knowledge transfer from suppliers and contractors into internal teams. Continuous improvement of engineering practices, tools, processes, standards and service robustness. Guild Leadership including Recruitment (workforce planning and training needs) and Staff development (Mentoring, coaching and line managing junior developers, supporting wider capability growth.) Additionally, the post holder will work normal office hours though may be required to occasionally work outside of normal working hours (for example to support software releases). The post holder will be required to form part of a 24/7 on-call Rota involving out of hours remote support. Essential Criteria Significant experience designing, developing, supporting and maintaining complex Java-based services and applications across both legacy and modern technology stacks in complex environments. Strong experience building APIs, microservices and integrated services using Java, REST, Spring Boot/Cloud, Redis, Hibernate, with experience of Kubernetes and Docker, messaging technologies such as JMS, Kafka or RabbitMQ, and cloud-native platforms including AWS, S3, EKS. Experience using modern CI/CD tooling (e.g. Java IDEs, Maven, Git, GitLab CI, Artifactory, Jenkins) and databases (incl. MySQL and Oracle,) with the ability to write and support SQL, PL/SQL, triggers and stored procedures. Strong experience leading full stack development in a team environment including; technical leadership through software engineering best practices (e.g. containerisation, microservice design patterns, Agile, TDD, CI/CD, code quality, maintainability and secure development), setting direction, conducting reviews and assuring quality. Experience supporting and improving live services, including fault diagnosis, bug fixing, operational support. Strong understanding of system integration, interface design, and integration testing. Strong analytical and problem-solving skills, with a logical and organised approach to delivery, and the ability to communicate complex technical concepts clearly to technical and non-technical audiences. Experience mentoring, coaching or line managing others, including supporting the development of junior staff. Ability to work effectively across multidisciplinary teams and supplier environments while maintaining internal standards and controls. Desirable Criteria Awareness of cloud service models, cloud-native architecture and infrastructure-as-code practices. Working knowledge of Linux or other Unix-like operating systems. Understanding of Behaviour Driven Development, user-centred design and service delivery principles. Experience with JavaScript or TypeScript UI development, including React and Single Sign-On integrations. Experience working on large-scale government, public sector or regulated services where security, resilience and auditability are important. Awareness of how generative AI tools can support software engineering practices, including development, testing, documentation or code quality activities. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office Closures . click apply for full job details
Aug 24, 2026
Full time
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you. Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role. At HMRC, we are already one of the most digital organisations in the UK. We have one of the largest data sources, and we're creating a world-class IT function. HMRC is building a modern, digital tax administration. With 50 million customers to serve, over 60 thousand colleagues to support, and £600 billion to collect to fund UK Plc, our IT operation is huge. Operating at this level isn't for everyone, but those ready for the challenge will find unique opportunities to work with advanced technologies and create lasting impact. Chief Digital and Information Office (CDIO) set the technology direction for HMRC and deliver the high-level design for all IT solutions. We are responsible for building and running HMRC IT services along with providing IT change and operational support. The Borders and Trade Delivery Group are responsible for the end-to-end service management and development of over 140 separate services, from the generation of Trade Statistics to the administration of Customs and Excise duties. This is an exciting role as a key member of the delivery team, collaborating with partners throughout the full delivery lifecycle to ensure delivery and support of highest-quality software products. Our developers work closely with business analysts, testers and product owners within a truly collaborative environment. Job description As a Senior Java Developer within the Java Development Guild in CDIO Borders & Trade, you will be responsible for leading the design and development of clean, secure code following a test-driven approach, as well as maintenance and continuous improvement of Java-based services and applications across both legacy and modern platforms. This role spans the full service lifecycle, from greenfield development and service transition to support and enhancement of live services, security updates and defect resolution. It also provides senior-level technical leadership across projects and live support work, acting as a system subject matter expert and as an Intelligent Client on internal and supplier-led deliveries. In addition to hands-on development responsibilities, the Senior Java Developer plays a key role in setting technical direction, upholding engineering standards, mentoring and line managing junior developers, and ensuring services are secure, robust, supportable and aligned to business needs. Person specification The Senior Java Developer role requires a strong combination of advanced technical expertise, leadership capability, service support knowledge and stakeholder management skills. This role will suit an experienced Java Developer who is proactive and self-driven, able to anticipate risks and opportunities, take ownership of outcomes, and drive progress while maintaining high standards for quality, security and operational performance. Proactive and self-driven: spots issues early, initiates improvements, and follows through without needing close supervision. Strategic thinker with strong technical judgement: able to balance delivery speed, risk, cost and long-term maintainability. Coaching mindset: mentors more junior engineers and promotes knowledge sharing. Quality and security focused: advocates for clean code, test-driven development, secure-by-design principles and strong assurance practices. Collaborative communicator: works effectively with product, architecture, operations and delivery partners, translating between technical and non-technical audiences. Resilient under pressure: acts as a calm escalation point during incidents and high-risk decisions, staying focused on outcomes and learning. Key responsibilities The key responsibilities of the Senior Java Developer role across design, development, maintenance and support of complex full stack Java applications and services include: Designing secure, scalable, resilient and supportable solutions with strong engineering controls and practices. Writing, reviewing, and assuring clean, reusable, testable and secure code, using TDD and quality-focused development practices. Supporting systems integration, interface design and testing across multiple systems and environments. Supporting live services through a combination of normal, and out of hours support. Working on incident resolution, bug fixing, security updates, service improvements, diagnosing integration issues across a complex landscape. Leading or contributing to code reviews, design reviews, technical assurance and development governance and ensuring development and support activity is documented and delivered in line with agreed governance, standards, controls and policies. Acting as a technical Subject Matter Expert and collaborating with architects, business analysts, testers, delivery managers, product owners and other disciplines throughout the delivery lifecycle. Providing Intelligent Client capability on supplier-led and mixed-delivery projects, ensuring alignment with HMRC standards, quality and security requirements. This includes managing knowledge transfer from suppliers and contractors into internal teams. Continuous improvement of engineering practices, tools, processes, standards and service robustness. Guild Leadership including Recruitment (workforce planning and training needs) and Staff development (Mentoring, coaching and line managing junior developers, supporting wider capability growth.) Additionally, the post holder will work normal office hours though may be required to occasionally work outside of normal working hours (for example to support software releases). The post holder will be required to form part of a 24/7 on-call Rota involving out of hours remote support. Essential Criteria Significant experience designing, developing, supporting and maintaining complex Java-based services and applications across both legacy and modern technology stacks in complex environments. Strong experience building APIs, microservices and integrated services using Java, REST, Spring Boot/Cloud, Redis, Hibernate, with experience of Kubernetes and Docker, messaging technologies such as JMS, Kafka or RabbitMQ, and cloud-native platforms including AWS, S3, EKS. Experience using modern CI/CD tooling (e.g. Java IDEs, Maven, Git, GitLab CI, Artifactory, Jenkins) and databases (incl. MySQL and Oracle,) with the ability to write and support SQL, PL/SQL, triggers and stored procedures. Strong experience leading full stack development in a team environment including; technical leadership through software engineering best practices (e.g. containerisation, microservice design patterns, Agile, TDD, CI/CD, code quality, maintainability and secure development), setting direction, conducting reviews and assuring quality. Experience supporting and improving live services, including fault diagnosis, bug fixing, operational support. Strong understanding of system integration, interface design, and integration testing. Strong analytical and problem-solving skills, with a logical and organised approach to delivery, and the ability to communicate complex technical concepts clearly to technical and non-technical audiences. Experience mentoring, coaching or line managing others, including supporting the development of junior staff. Ability to work effectively across multidisciplinary teams and supplier environments while maintaining internal standards and controls. Desirable Criteria Awareness of cloud service models, cloud-native architecture and infrastructure-as-code practices. Working knowledge of Linux or other Unix-like operating systems. Understanding of Behaviour Driven Development, user-centred design and service delivery principles. Experience with JavaScript or TypeScript UI development, including React and Single Sign-On integrations. Experience working on large-scale government, public sector or regulated services where security, resilience and auditability are important. Awareness of how generative AI tools can support software engineering practices, including development, testing, documentation or code quality activities. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office Closures . click apply for full job details
Description Starling is the UK's first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices. Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together! The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness. Hybrid Working We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. Requirements As an IAM analyst you will play a critical role in the management and optimisation of Starling's identity lifecycle and across a variety of SaaS and bespoke identity tooling. You will serve as a key liaison to the wider business, bridging the gap between high-level security requirements and practical, automated solutions. Strong communication and interpersonal skills including the ability to explain complex security concepts to technical and non-technical audiences. Good understanding of identity concepts, including authentication protocols, Identity Lifecycle Management, Privileged Access Management, Role Based Access Control and Identity Governance Understanding of risk management, including quantification and remediation. A genuine enthusiasm for identifying security problems and building solutions to them. Experience of design and delivery related to identity and access management platforms, such as Okta . Experience of design and delivery related to Identity Governance Systems, such as ConductorOne . Ability to write code (e.g. automating tasks using scripting languages such as Python). Understanding of authentication protocols (e.g. SAML, OIDC). Strong general cybersecurity domain knowledge, including cloud security (GCP, AWS). Experience of fulfilling a client facing security consulting role or business facing security role. No one day is the same as any other. On any given day you might be: integrating systems with our identity provider for SSO; configuring request and review policies in our access governance system; analysing roles and permissions in third-party services and mapping these to teams and job roles for birthright access; helping end users with complex access issues; defining standards and policies relating to identity and access management; taking ownership of or contributing to projects to improve the bank's identity security posture. We understand the importance of knowledge and expertise remaining current and you'll help us to continue making things better through research, design and implementation of new solutions, including automation. You will actively contribute to us remaining current with Cyber and Identity trends through research and development. Everyone's opinion matters and we embrace a range of perspectives through inception to delivery. We're open-minded when it comes to hiring and we care more about aptitude and attitude than specific experience or qualifications. Responsibilities Independently run and contribute to Identity-related projects Design and implement identity solutions across both a variety of SaaS and bespoke identity tooling Collaborating with engineering and business stakeholders on Identity-related initiatives, including: Reviewing and analysing proposed technical solutions and business processes to identify appropriate security controls. Bridging the gap between complex business needs and technical execution by documenting clear, actionable identity requirements for engineering teams. Advising on remediation of security issues and processes to address root causes. Provide troubleshooting as well as disaster recovery planning and tests Maintain identity and access operations for specific high risk systems Develop processes, guidelines, and documentation for consumption by internal teams Triage and management of IAM security events including, where necessary, participation in IAM security incident management. Maintenance of existing solutions, including operational improvements. Provide training, guidance and mentorship for other team members Security administration and auditing of privileged systems access. Identification and quantification of relevant risks to Starling systems and processes in the context of Starling's desired security posture. Interview Process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: First stage with the IAM leads (team fit) 45 minutes Second stage with additional members of the IAM team (skills and technical) 1 hour Final stage with Infosec Director and CISO 45 minutes Benefits 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About us You may be put off applying for a role because you don't tick every box. Forget that! So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Aug 24, 2026
Full time
Description Starling is the UK's first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices. Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together! The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness. Hybrid Working We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. Requirements As an IAM analyst you will play a critical role in the management and optimisation of Starling's identity lifecycle and across a variety of SaaS and bespoke identity tooling. You will serve as a key liaison to the wider business, bridging the gap between high-level security requirements and practical, automated solutions. Strong communication and interpersonal skills including the ability to explain complex security concepts to technical and non-technical audiences. Good understanding of identity concepts, including authentication protocols, Identity Lifecycle Management, Privileged Access Management, Role Based Access Control and Identity Governance Understanding of risk management, including quantification and remediation. A genuine enthusiasm for identifying security problems and building solutions to them. Experience of design and delivery related to identity and access management platforms, such as Okta . Experience of design and delivery related to Identity Governance Systems, such as ConductorOne . Ability to write code (e.g. automating tasks using scripting languages such as Python). Understanding of authentication protocols (e.g. SAML, OIDC). Strong general cybersecurity domain knowledge, including cloud security (GCP, AWS). Experience of fulfilling a client facing security consulting role or business facing security role. No one day is the same as any other. On any given day you might be: integrating systems with our identity provider for SSO; configuring request and review policies in our access governance system; analysing roles and permissions in third-party services and mapping these to teams and job roles for birthright access; helping end users with complex access issues; defining standards and policies relating to identity and access management; taking ownership of or contributing to projects to improve the bank's identity security posture. We understand the importance of knowledge and expertise remaining current and you'll help us to continue making things better through research, design and implementation of new solutions, including automation. You will actively contribute to us remaining current with Cyber and Identity trends through research and development. Everyone's opinion matters and we embrace a range of perspectives through inception to delivery. We're open-minded when it comes to hiring and we care more about aptitude and attitude than specific experience or qualifications. Responsibilities Independently run and contribute to Identity-related projects Design and implement identity solutions across both a variety of SaaS and bespoke identity tooling Collaborating with engineering and business stakeholders on Identity-related initiatives, including: Reviewing and analysing proposed technical solutions and business processes to identify appropriate security controls. Bridging the gap between complex business needs and technical execution by documenting clear, actionable identity requirements for engineering teams. Advising on remediation of security issues and processes to address root causes. Provide troubleshooting as well as disaster recovery planning and tests Maintain identity and access operations for specific high risk systems Develop processes, guidelines, and documentation for consumption by internal teams Triage and management of IAM security events including, where necessary, participation in IAM security incident management. Maintenance of existing solutions, including operational improvements. Provide training, guidance and mentorship for other team members Security administration and auditing of privileged systems access. Identification and quantification of relevant risks to Starling systems and processes in the context of Starling's desired security posture. Interview Process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: First stage with the IAM leads (team fit) 45 minutes Second stage with additional members of the IAM team (skills and technical) 1 hour Final stage with Infosec Director and CISO 45 minutes Benefits 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About us You may be put off applying for a role because you don't tick every box. Forget that! So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Principal Consultant - Process Excellence & Automation Position Description At CGI, we help organisations unlock measurable business value through operational excellence, intelligent automation, and large-scale transformation. As a Principal Consultant within our Process Excellence & Automation capability, you'll lead complex client engagements that optimise operations, accelerate automation adoption, and deliver scalable transformation outcomes. Working with senior stakeholders across industry-leading organisations, you'll shape innovative automation-led solutions, drive strategic growth, and help evolve CGI's market-leading consulting capability. This is an opportunity to combine strategic advisory expertise with hands-on delivery leadership while helping clients harness AI, intelligent workflows, and automation technologies to modernise operations and improve business performance. You'll be empowered to influence strategy, develop teams, and drive meaningful impact in a collaborative and forward-thinking environment. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position. Your future duties and responsibilities In this role, you will lead complex process excellence and automation transformation engagements for clients across a range of sectors, helping organisations improve operational performance, reduce costs, and accelerate business outcomes through intelligent automation and scalable delivery models. Acting as a trusted advisor to senior stakeholders, you'll shape transformation strategies, design future-state operating models, and lead the delivery of automation-enabled solutions that drive measurable value. You'll play a central role in growing CGI's automation-led consulting capability, supporting proposition development, business growth, and the evolution of scalable delivery approaches. Alongside client delivery, you'll mentor consultants, collaborate across consulting and engineering teams, and help establish reusable frameworks, methodologies, and automation accelerators that strengthen CGI's market position and delivery maturity. Key responsibilities include: Lead & Deliver large-scale operational transformation and automation engagements Shape & Advise senior client stakeholders on process optimisation and automation strategy Identify & Prioritise automation opportunities across end-to-end business processes Facilitate & Analyse process discovery, value stream mapping, and operational assessments Design & Implement future-state operating models and intelligent workflow solutions Develop & Scale automation-enabled service offerings, frameworks, and delivery models Support & Drive business development activities including bids, proposals, and client growth initiatives Collaborate & Integrate with engineering, analytics, and delivery teams to support scalable automation delivery Mentor & Develop consultants and Business Analysts across process excellence and automation practices Promote & Embed continuous improvement, governance standards, and capability maturity Required qualifications to be successful in this role To succeed in this role, you'll bring extensive consulting and operational transformation experience combined with strong expertise in process excellence, automation, and intelligent workflow solutions. You should be comfortable leading large-scale engagements, engaging executive stakeholders, and balancing strategic advisory with practical delivery. Experience shaping automation-enabled consulting capabilities and supporting business growth initiatives will be highly beneficial. Essential qualifications and experience: Demonstrable experience in process excellence, operational transformation, automation consulting, or related consulting leadership roles Proven experience leading medium-to-large scale transformation and automation engagements Strong client-facing consulting background with experience operating in a senior billable leadership capacity Extensive experience in process optimisation, operational improvement, and target operating model design Strong understanding of automation technologies including RPA, workflow automation, and low-code platforms Experience with tools such as UiPath, Microsoft Power Platform, Power BI, or process mining technologies Proven ability to engage and influence senior client stakeholders and executive leadership teams Experience supporting bids, propositions, go-to-market activity, and consulting practice growth Strong facilitation, mentoring, coaching, and cross-functional collaboration skills Awareness of AI-assisted automation, intelligent workflows, and scalable automation delivery approaches Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
Aug 24, 2026
Full time
Principal Consultant - Process Excellence & Automation Position Description At CGI, we help organisations unlock measurable business value through operational excellence, intelligent automation, and large-scale transformation. As a Principal Consultant within our Process Excellence & Automation capability, you'll lead complex client engagements that optimise operations, accelerate automation adoption, and deliver scalable transformation outcomes. Working with senior stakeholders across industry-leading organisations, you'll shape innovative automation-led solutions, drive strategic growth, and help evolve CGI's market-leading consulting capability. This is an opportunity to combine strategic advisory expertise with hands-on delivery leadership while helping clients harness AI, intelligent workflows, and automation technologies to modernise operations and improve business performance. You'll be empowered to influence strategy, develop teams, and drive meaningful impact in a collaborative and forward-thinking environment. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position. Your future duties and responsibilities In this role, you will lead complex process excellence and automation transformation engagements for clients across a range of sectors, helping organisations improve operational performance, reduce costs, and accelerate business outcomes through intelligent automation and scalable delivery models. Acting as a trusted advisor to senior stakeholders, you'll shape transformation strategies, design future-state operating models, and lead the delivery of automation-enabled solutions that drive measurable value. You'll play a central role in growing CGI's automation-led consulting capability, supporting proposition development, business growth, and the evolution of scalable delivery approaches. Alongside client delivery, you'll mentor consultants, collaborate across consulting and engineering teams, and help establish reusable frameworks, methodologies, and automation accelerators that strengthen CGI's market position and delivery maturity. Key responsibilities include: Lead & Deliver large-scale operational transformation and automation engagements Shape & Advise senior client stakeholders on process optimisation and automation strategy Identify & Prioritise automation opportunities across end-to-end business processes Facilitate & Analyse process discovery, value stream mapping, and operational assessments Design & Implement future-state operating models and intelligent workflow solutions Develop & Scale automation-enabled service offerings, frameworks, and delivery models Support & Drive business development activities including bids, proposals, and client growth initiatives Collaborate & Integrate with engineering, analytics, and delivery teams to support scalable automation delivery Mentor & Develop consultants and Business Analysts across process excellence and automation practices Promote & Embed continuous improvement, governance standards, and capability maturity Required qualifications to be successful in this role To succeed in this role, you'll bring extensive consulting and operational transformation experience combined with strong expertise in process excellence, automation, and intelligent workflow solutions. You should be comfortable leading large-scale engagements, engaging executive stakeholders, and balancing strategic advisory with practical delivery. Experience shaping automation-enabled consulting capabilities and supporting business growth initiatives will be highly beneficial. Essential qualifications and experience: Demonstrable experience in process excellence, operational transformation, automation consulting, or related consulting leadership roles Proven experience leading medium-to-large scale transformation and automation engagements Strong client-facing consulting background with experience operating in a senior billable leadership capacity Extensive experience in process optimisation, operational improvement, and target operating model design Strong understanding of automation technologies including RPA, workflow automation, and low-code platforms Experience with tools such as UiPath, Microsoft Power Platform, Power BI, or process mining technologies Proven ability to engage and influence senior client stakeholders and executive leadership teams Experience supporting bids, propositions, go-to-market activity, and consulting practice growth Strong facilitation, mentoring, coaching, and cross-functional collaboration skills Awareness of AI-assisted automation, intelligent workflows, and scalable automation delivery approaches Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
Managing Consultant - Intelligent Automation & Process Excellence Position Description At CGI, you'll lead transformation that turns process excellence, AI and intelligent automation into measurable business outcomes for our clients. As a Managing Consultant, you'll take ownership of complex engagements from discovery through to implementation and value realisation, helping organisations improve efficiency, reduce costs and transform services. You'll have the freedom to shape creative, commercially focused solutions, progressing ideas and proofs of concept into scalable capabilities that make a lasting difference. Working alongside CGI's consulting, engineering and analytics experts, you'll influence senior stakeholders, strengthen our automation capability and help shape the future of AI-enabled transformation. You'll join a collaborative environment where your expertise is valued, your ideas can become reality and you're supported to grow your impact. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position. Your future duties and responsibilities In this role, you will lead complex client engagements spanning process excellence, operational transformation, AI and intelligent automation. You'll take end-to-end ownership from discovery and opportunity identification through solution design, proof of concept, implementation and benefits realisation. Working as a trusted advisor to senior stakeholders, you'll translate business challenges into practical, commercially focused solutions that improve efficiency, reduce cost and enhance service performance. You'll also help grow CGI's intelligent automation capability by developing reusable approaches, standards and accelerators and by coaching colleagues. Supported by multidisciplinary consulting, engineering and analytics teams, you'll have the scope to explore new approaches, turn innovative ideas into scalable solutions and strengthen CGI's position as a trusted transformation partner. Lead & Transform: Own complex process excellence, AI and intelligent automation engagements, delivering measurable client outcomes. Discover & Optimise: Diagnose operational inefficiencies through process discovery, modelling, value-stream analysis and operational assessment. Design & Deliver: Create future-state processes, operating models and scalable automation solutions aligned to business needs. Innovate & Scale: Lead automation and AI proofs of concept and develop clear pathways into production and enterprise-scale adoption. Govern & Realise Value: Manage scope, resources, dependencies, risks, testing, deployment and benefits realisation across complex workstreams. Advise & Influence: Build trusted relationships with executives and transformation sponsors, presenting compelling recommendations and business cases. Develop & Accelerate: Create reusable frameworks, methodologies, templates and accelerators that improve delivery quality and scalability. Collaborate & Integrate: Work across consulting, engineering, analytics and client teams to ensure solutions integrate effectively into operations. Coach & Enable: Mentor consultants and Business Analysts, share expertise and contribute to communities of practice and capability development. Grow & Evolve: Support automation-led opportunities, client expansion and the continued development of CGI's transformation proposition. Required qualifications to be successful in this role You will bring significant consulting or enterprise transformation experience alongside practical expertise in process excellence, AI and intelligent automation. You should be comfortable owning complex engagements, advising senior executives and translating strategic objectives into solutions that can be implemented and scaled. You'll combine commercial awareness and strong delivery leadership with a collaborative approach, while being confident exploring emerging technologies and supporting others to develop their capabilities. Extensive experience in process excellence, operational transformation, AI, intelligent automation or related consulting and delivery roles. Proven delivery leadership: Experience leading medium-to-large transformation, optimisation or automation engagements end to end. Executive stakeholder management: Strong experience operating with C-suite stakeholders, senior sponsors and leadership teams. Process excellence expertise: Strong knowledge of process improvement, Lean/continuous improvement, process modelling, value-stream analysis, KPIs and operating-model design. Intelligent automation capability: Practical understanding of RPA, workflow automation, low-code/no-code solutions, process/task mining and AI-assisted automation. AI and automation delivery: Proven experience designing, implementing or scaling AI and intelligent automation solutions, including PoCs. Delivery management: Experience managing plans, resources, estimates, dependencies, risks, testing, deployment, governance and benefits realisation. Technology awareness: Experience with platforms such as UiPath, Microsoft Power Platform, process discovery/modelling tools, GenAI tooling, AWS Bedrock or SaaS platforms is desirable. Consulting capability: Strong communication, facilitation, commercial awareness and the ability to translate complex challenges into clear recommendations. People development: Proven ability to coach and mentor colleagues, share knowledge and help build sustainable consulting and delivery capability. Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals. Come join our team-one of the largest IT and business consulting services firms in the world.
Aug 24, 2026
Full time
Managing Consultant - Intelligent Automation & Process Excellence Position Description At CGI, you'll lead transformation that turns process excellence, AI and intelligent automation into measurable business outcomes for our clients. As a Managing Consultant, you'll take ownership of complex engagements from discovery through to implementation and value realisation, helping organisations improve efficiency, reduce costs and transform services. You'll have the freedom to shape creative, commercially focused solutions, progressing ideas and proofs of concept into scalable capabilities that make a lasting difference. Working alongside CGI's consulting, engineering and analytics experts, you'll influence senior stakeholders, strengthen our automation capability and help shape the future of AI-enabled transformation. You'll join a collaborative environment where your expertise is valued, your ideas can become reality and you're supported to grow your impact. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position. Your future duties and responsibilities In this role, you will lead complex client engagements spanning process excellence, operational transformation, AI and intelligent automation. You'll take end-to-end ownership from discovery and opportunity identification through solution design, proof of concept, implementation and benefits realisation. Working as a trusted advisor to senior stakeholders, you'll translate business challenges into practical, commercially focused solutions that improve efficiency, reduce cost and enhance service performance. You'll also help grow CGI's intelligent automation capability by developing reusable approaches, standards and accelerators and by coaching colleagues. Supported by multidisciplinary consulting, engineering and analytics teams, you'll have the scope to explore new approaches, turn innovative ideas into scalable solutions and strengthen CGI's position as a trusted transformation partner. Lead & Transform: Own complex process excellence, AI and intelligent automation engagements, delivering measurable client outcomes. Discover & Optimise: Diagnose operational inefficiencies through process discovery, modelling, value-stream analysis and operational assessment. Design & Deliver: Create future-state processes, operating models and scalable automation solutions aligned to business needs. Innovate & Scale: Lead automation and AI proofs of concept and develop clear pathways into production and enterprise-scale adoption. Govern & Realise Value: Manage scope, resources, dependencies, risks, testing, deployment and benefits realisation across complex workstreams. Advise & Influence: Build trusted relationships with executives and transformation sponsors, presenting compelling recommendations and business cases. Develop & Accelerate: Create reusable frameworks, methodologies, templates and accelerators that improve delivery quality and scalability. Collaborate & Integrate: Work across consulting, engineering, analytics and client teams to ensure solutions integrate effectively into operations. Coach & Enable: Mentor consultants and Business Analysts, share expertise and contribute to communities of practice and capability development. Grow & Evolve: Support automation-led opportunities, client expansion and the continued development of CGI's transformation proposition. Required qualifications to be successful in this role You will bring significant consulting or enterprise transformation experience alongside practical expertise in process excellence, AI and intelligent automation. You should be comfortable owning complex engagements, advising senior executives and translating strategic objectives into solutions that can be implemented and scaled. You'll combine commercial awareness and strong delivery leadership with a collaborative approach, while being confident exploring emerging technologies and supporting others to develop their capabilities. Extensive experience in process excellence, operational transformation, AI, intelligent automation or related consulting and delivery roles. Proven delivery leadership: Experience leading medium-to-large transformation, optimisation or automation engagements end to end. Executive stakeholder management: Strong experience operating with C-suite stakeholders, senior sponsors and leadership teams. Process excellence expertise: Strong knowledge of process improvement, Lean/continuous improvement, process modelling, value-stream analysis, KPIs and operating-model design. Intelligent automation capability: Practical understanding of RPA, workflow automation, low-code/no-code solutions, process/task mining and AI-assisted automation. AI and automation delivery: Proven experience designing, implementing or scaling AI and intelligent automation solutions, including PoCs. Delivery management: Experience managing plans, resources, estimates, dependencies, risks, testing, deployment, governance and benefits realisation. Technology awareness: Experience with platforms such as UiPath, Microsoft Power Platform, process discovery/modelling tools, GenAI tooling, AWS Bedrock or SaaS platforms is desirable. Consulting capability: Strong communication, facilitation, commercial awareness and the ability to translate complex challenges into clear recommendations. People development: Proven ability to coach and mentor colleagues, share knowledge and help build sustainable consulting and delivery capability. Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals. Come join our team-one of the largest IT and business consulting services firms in the world.
The Senior Manager will lead the organisation's VAT risk governance across multi-jurisdictional operations. This hands-on leadership role combines deep technical VAT expertise with proven experience in designing, embedding, and continuously improving VAT risk frameworks and assurance programmes. The role ensures operational practices are robust, scalable, and fully aligned with regulatory obligations, while providing actionable insights to senior leadership and proactively mitigating VAT exposure. The Senior Manager will work closely with tax colleagues, business operations, internal audit, and risk monitoring teams to embed controls into business processes, challenge operational readiness, and influence decision-making across the organization. Key job responsibilities • Lead the design, implementation, and continuous improvement of VAT risk and assurance frameworks, control methodologies, and operational procedures. • Oversee assurance activities, guiding analysts in data collection, testing, evaluation of control effectiveness, and review of VAT requirements developed by VAT advisory teams. • Critically review VAT requirements from VAT advisory teams to identify gaps, weaknesses, or conflicts prior to operational rollout. • Foster cross-functional collaboration with business, operational, risk management, and VAT teams to embed robust controls into daily operations, implement process improvements, and ensure alignment with organisational objectives. • Challenge operational readiness for new controls and processes, reviewing UAT outcomes, SOPs, and minimum standards before launch. • Report to senior leadership on VAT risk exposure, assurance findings, and remediation progress with clear, actionable recommendations. • Maintain a dynamic and adaptive VAT assurance programme, evolving with regulatory changes, business growth, and operational complexity. • Support the integration of VAT risk considerations into regulatory changes, strategic initiatives, and operational transformations. BASIC QUALIFICATIONS - Extensive VAT advisory experience, with deep expertise in VAT risk management, governance frameworks, and operational de-risking. - Demonstrated ability to interpret complex VAT legislation, evaluate operational impact, and translate requirements into practical, scalable controls and processes. - Experienced in leading multi-disciplinary teams, integrating VAT policy, assurance, and operational functions, with accountability for aligning technical interpretation with operational execution. - Strong track record in multi-jurisdictional environments, including managing cross-border VAT risks, understanding differing regulatory frameworks, and influencing senior stakeholders across business, legal, and operational teams. - Experience in large, matrixed organisations, ideally with exposure to regulated industries, operational complexity, and high-volume transactional environments. - Excellent written and verbal communication skills in English PREFERRED QUALIFICATIONS - Recognized professional tax qualification, chartered accountant, or relevant legal degree. - Experience in Top-tier consulting or advisory firms (Big 4 or equivalent) or VAT professionals with strong advisory experience in multi-jurisdictional contexts, who have designed and implemented governance frameworks, managed VAT risk, and led assurance programmes that de-risk operational exposure. - Proven leader and mentor, fostering high-performance, accountable teams with a culture of quality, rigor, and continuous improvement. - Experience in Large corporate environments (ideally highly regulated): VAT leaders with practical experience embedding controls, driving operational decision-making, and proactively mitigating VAT risk across business processes and systems - VAT advisory and risk management expertise: Professionals with extensive experience in VAT advisory and risk management, focused on identifying, managing, and mitigating VAT exposure within complex operational environments. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Aug 24, 2026
Full time
The Senior Manager will lead the organisation's VAT risk governance across multi-jurisdictional operations. This hands-on leadership role combines deep technical VAT expertise with proven experience in designing, embedding, and continuously improving VAT risk frameworks and assurance programmes. The role ensures operational practices are robust, scalable, and fully aligned with regulatory obligations, while providing actionable insights to senior leadership and proactively mitigating VAT exposure. The Senior Manager will work closely with tax colleagues, business operations, internal audit, and risk monitoring teams to embed controls into business processes, challenge operational readiness, and influence decision-making across the organization. Key job responsibilities • Lead the design, implementation, and continuous improvement of VAT risk and assurance frameworks, control methodologies, and operational procedures. • Oversee assurance activities, guiding analysts in data collection, testing, evaluation of control effectiveness, and review of VAT requirements developed by VAT advisory teams. • Critically review VAT requirements from VAT advisory teams to identify gaps, weaknesses, or conflicts prior to operational rollout. • Foster cross-functional collaboration with business, operational, risk management, and VAT teams to embed robust controls into daily operations, implement process improvements, and ensure alignment with organisational objectives. • Challenge operational readiness for new controls and processes, reviewing UAT outcomes, SOPs, and minimum standards before launch. • Report to senior leadership on VAT risk exposure, assurance findings, and remediation progress with clear, actionable recommendations. • Maintain a dynamic and adaptive VAT assurance programme, evolving with regulatory changes, business growth, and operational complexity. • Support the integration of VAT risk considerations into regulatory changes, strategic initiatives, and operational transformations. BASIC QUALIFICATIONS - Extensive VAT advisory experience, with deep expertise in VAT risk management, governance frameworks, and operational de-risking. - Demonstrated ability to interpret complex VAT legislation, evaluate operational impact, and translate requirements into practical, scalable controls and processes. - Experienced in leading multi-disciplinary teams, integrating VAT policy, assurance, and operational functions, with accountability for aligning technical interpretation with operational execution. - Strong track record in multi-jurisdictional environments, including managing cross-border VAT risks, understanding differing regulatory frameworks, and influencing senior stakeholders across business, legal, and operational teams. - Experience in large, matrixed organisations, ideally with exposure to regulated industries, operational complexity, and high-volume transactional environments. - Excellent written and verbal communication skills in English PREFERRED QUALIFICATIONS - Recognized professional tax qualification, chartered accountant, or relevant legal degree. - Experience in Top-tier consulting or advisory firms (Big 4 or equivalent) or VAT professionals with strong advisory experience in multi-jurisdictional contexts, who have designed and implemented governance frameworks, managed VAT risk, and led assurance programmes that de-risk operational exposure. - Proven leader and mentor, fostering high-performance, accountable teams with a culture of quality, rigor, and continuous improvement. - Experience in Large corporate environments (ideally highly regulated): VAT leaders with practical experience embedding controls, driving operational decision-making, and proactively mitigating VAT risk across business processes and systems - VAT advisory and risk management expertise: Professionals with extensive experience in VAT advisory and risk management, focused on identifying, managing, and mitigating VAT exposure within complex operational environments. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Infrastructure Business Analyst - Secure Infrastructure (SC Clearance) Position Description At CGI, our Space, Defence and Intelligence business unit delivers mission-critical systems that help keep the UK safe and secure. As an Infrastructure Business Analyst, you will play a pivotal role in shaping and delivering technology transformation initiatives, bridging business needs with complex infrastructure solutions. Working across secure, high-impact programmes, you will help drive measurable outcomes through innovation, collaboration, and insight. You'll be empowered to take ownership of business analysis activities, influence strategic decisions, and contribute creative solutions, all within a supportive environment that values continuous growth and meaningful impact. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This position will be based on site near Gloucester 5 days a week. Your future duties and responsibilities In this role, you will work closely with client stakeholders, product owners, and technical teams to shape and deliver infrastructure and technology transformation initiatives. You will take ownership of requirements gathering, business case development, and translating complex business needs into clear, actionable outputs that enable successful delivery. Your work will directly influence the design and implementation of secure, scalable infrastructure solutions that deliver measurable business value. You will contribute to agile delivery teams, ensuring alignment between business objectives and technical execution while proactively identifying opportunities for improvement. Supported by a collaborative network of experts, you will help drive innovation, manage change, and ensure that outcomes remain aligned to both strategic goals and operational needs. • Engage & Collaborate with stakeholders to gather and validate requirements • Analyse & Translate business needs into clear technical direction • Develop & Refine business cases, including financial modelling and ROI analysis • Document & Define requirements (BRDs, user stories, acceptance criteria) • Support & Drive change management and benefits realisation • Contribute & Align within agile delivery teams and ceremonies • Bridge & Communicate between business and technical stakeholders Required qualifications to be successful in this role You should have proven experience as a Business Analyst within infrastructure, IT operations, or cloud transformation environments, with a strong understanding of enterprise infrastructure domains. You will bring excellent analytical and communication skills, alongside the ability to produce high-quality documentation and contribute effectively within agile delivery teams. • You should have proven experience as a Business Analyst in infrastructure or IT environments • Strong understanding of enterprise infrastructure (networks, cloud, servers, storage) • Experience with business case development and financial modelling • Ability to produce clear documentation (BRDs, FRDs, user stories) • Familiarity with Agile methodologies and tools (e.g., Jira, Confluence) • Excellent stakeholder engagement and communication skills • Degree or relevant certifications (e.g., CBAP, PMI-PBA, Agile) are advantageous • Experience in regulated or secure environments is beneficial Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
Aug 24, 2026
Full time
Infrastructure Business Analyst - Secure Infrastructure (SC Clearance) Position Description At CGI, our Space, Defence and Intelligence business unit delivers mission-critical systems that help keep the UK safe and secure. As an Infrastructure Business Analyst, you will play a pivotal role in shaping and delivering technology transformation initiatives, bridging business needs with complex infrastructure solutions. Working across secure, high-impact programmes, you will help drive measurable outcomes through innovation, collaboration, and insight. You'll be empowered to take ownership of business analysis activities, influence strategic decisions, and contribute creative solutions, all within a supportive environment that values continuous growth and meaningful impact. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This position will be based on site near Gloucester 5 days a week. Your future duties and responsibilities In this role, you will work closely with client stakeholders, product owners, and technical teams to shape and deliver infrastructure and technology transformation initiatives. You will take ownership of requirements gathering, business case development, and translating complex business needs into clear, actionable outputs that enable successful delivery. Your work will directly influence the design and implementation of secure, scalable infrastructure solutions that deliver measurable business value. You will contribute to agile delivery teams, ensuring alignment between business objectives and technical execution while proactively identifying opportunities for improvement. Supported by a collaborative network of experts, you will help drive innovation, manage change, and ensure that outcomes remain aligned to both strategic goals and operational needs. • Engage & Collaborate with stakeholders to gather and validate requirements • Analyse & Translate business needs into clear technical direction • Develop & Refine business cases, including financial modelling and ROI analysis • Document & Define requirements (BRDs, user stories, acceptance criteria) • Support & Drive change management and benefits realisation • Contribute & Align within agile delivery teams and ceremonies • Bridge & Communicate between business and technical stakeholders Required qualifications to be successful in this role You should have proven experience as a Business Analyst within infrastructure, IT operations, or cloud transformation environments, with a strong understanding of enterprise infrastructure domains. You will bring excellent analytical and communication skills, alongside the ability to produce high-quality documentation and contribute effectively within agile delivery teams. • You should have proven experience as a Business Analyst in infrastructure or IT environments • Strong understanding of enterprise infrastructure (networks, cloud, servers, storage) • Experience with business case development and financial modelling • Ability to produce clear documentation (BRDs, FRDs, user stories) • Familiarity with Agile methodologies and tools (e.g., Jira, Confluence) • Excellent stakeholder engagement and communication skills • Degree or relevant certifications (e.g., CBAP, PMI-PBA, Agile) are advantageous • Experience in regulated or secure environments is beneficial Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
SOC Analyst Position Description At CGI, you'll help strengthen the cyber resilience of critical UK programmes by building the data and detection capabilities that underpin an effective Security Operations Centre. Joining our Space, Defence and Intelligence business, you'll work with customers and experienced colleagues to onboard secure cloud environments, engineer security data pipelines and develop practical detection content. This is an opportunity to take ownership of meaningful technical work while expanding your skills across Oracle Cloud, Elastic and other major cloud platforms. You'll have the freedom to explore better ways of detecting threats, with the guidance and support of a collaborative team around you. Whether you're developing your cyber career or ready for your next challenge, you can make a tangible contribution to protecting important services. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This role requires full-time onsite working in Chippenham within a restricted working environment. Applicants who already hold Security Clearance are welcomed and will need to be willing and eligible to progress to a higher level of clearance where required. Additional payments are available for full-time onsite working and for working within the restricted environment. Your future duties and responsibilities In this role, you will join CGI's Data and Detection Engineering team, supporting the onboarding of new customers into the Security Operations Centre (SOC). You'll work directly with customers to understand their environments and requirements before helping design how security data is ingested into Elastic. With a primary focus on Oracle Cloud and opportunities to build exposure to AWS, Microsoft Azure and Google Cloud, you'll develop detection logic and triage guidance that enables the SOC to identify and respond to potential threats effectively. You'll also contribute to day-to-day security monitoring and incident investigation, taking responsibility for assessing alerts, understanding their potential impact and escalating where appropriate. Working alongside experienced cyber professionals, you'll have opportunities to develop new approaches, broaden your technical knowledge and build practical experience across cloud security, SIEM and threat detection. • Engineer & Deliver: Design and support security data ingestion pipelines into Elastic for newly onboarded customers. • Develop & Detect: Draft detection rules against defined cyber security use cases and create clear SOC triage guides. • Engage & Onboard: Liaise directly with customers to gather the technical information required for successful SOC onboarding. • Monitor & Triage: Review security alerts from SIEM, intrusion detection, log monitoring and other security systems, assessing severity and potential impact. • Investigate & Escalate: Support security incident investigations and recommend appropriate containment, eradication or escalation actions. • Analyse & Respond: Monitor client environments, investigate alerts and respond to real or suspected cyber security incidents within agreed timescales. • Learn & Improve: Research emerging threats, technologies and security practices, sharing knowledge with colleagues and contributing to continuous improvement. • Support & Assure: Assist with security investigations, exercises, testing, change activities and first-line technical support. • Operate & Automate: Help ensure scheduled security jobs and automated processes operate correctly and reliably. Required qualifications to be successful in this role You'll have a technical foundation in cyber security, computing, software engineering, digital forensics or a related discipline, combined with an interest in developing hands-on expertise in security monitoring and detection engineering. You don't need to know every technology from day one: we're looking for technical aptitude, curiosity and sound judgement, together with the communication skills to work effectively with customers and colleagues in a secure environment. • A technical background or relevant qualification, such as Computer Science, Software Engineering, Cyber Security or Digital Forensics. • Knowledge or practical experience of SIEM technologies such as Elastic or Splunk. • An understanding of cyber security monitoring, alerts, incident triage or investigation. • A general understanding of IT technologies and operating environments, including Linux and/or other enterprise platforms. • Strong analytical and problem-solving skills with the ability to assess information and determine when escalation is required. • Strong written and verbal communication skills. • The confidence to engage directly with customers and collaborate effectively within a technical team. • An interest in cloud security, with Oracle Cloud experience advantageous and exposure to AWS, Azure or Google Cloud beneficial. • Existing UK Security Clearance is advantageous; you must be willing and eligible to progress to a higher level of clearance where required. Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals. Come join our team-one of the largest IT and business consulting services firms in the world.
Aug 24, 2026
Full time
SOC Analyst Position Description At CGI, you'll help strengthen the cyber resilience of critical UK programmes by building the data and detection capabilities that underpin an effective Security Operations Centre. Joining our Space, Defence and Intelligence business, you'll work with customers and experienced colleagues to onboard secure cloud environments, engineer security data pipelines and develop practical detection content. This is an opportunity to take ownership of meaningful technical work while expanding your skills across Oracle Cloud, Elastic and other major cloud platforms. You'll have the freedom to explore better ways of detecting threats, with the guidance and support of a collaborative team around you. Whether you're developing your cyber career or ready for your next challenge, you can make a tangible contribution to protecting important services. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This role requires full-time onsite working in Chippenham within a restricted working environment. Applicants who already hold Security Clearance are welcomed and will need to be willing and eligible to progress to a higher level of clearance where required. Additional payments are available for full-time onsite working and for working within the restricted environment. Your future duties and responsibilities In this role, you will join CGI's Data and Detection Engineering team, supporting the onboarding of new customers into the Security Operations Centre (SOC). You'll work directly with customers to understand their environments and requirements before helping design how security data is ingested into Elastic. With a primary focus on Oracle Cloud and opportunities to build exposure to AWS, Microsoft Azure and Google Cloud, you'll develop detection logic and triage guidance that enables the SOC to identify and respond to potential threats effectively. You'll also contribute to day-to-day security monitoring and incident investigation, taking responsibility for assessing alerts, understanding their potential impact and escalating where appropriate. Working alongside experienced cyber professionals, you'll have opportunities to develop new approaches, broaden your technical knowledge and build practical experience across cloud security, SIEM and threat detection. • Engineer & Deliver: Design and support security data ingestion pipelines into Elastic for newly onboarded customers. • Develop & Detect: Draft detection rules against defined cyber security use cases and create clear SOC triage guides. • Engage & Onboard: Liaise directly with customers to gather the technical information required for successful SOC onboarding. • Monitor & Triage: Review security alerts from SIEM, intrusion detection, log monitoring and other security systems, assessing severity and potential impact. • Investigate & Escalate: Support security incident investigations and recommend appropriate containment, eradication or escalation actions. • Analyse & Respond: Monitor client environments, investigate alerts and respond to real or suspected cyber security incidents within agreed timescales. • Learn & Improve: Research emerging threats, technologies and security practices, sharing knowledge with colleagues and contributing to continuous improvement. • Support & Assure: Assist with security investigations, exercises, testing, change activities and first-line technical support. • Operate & Automate: Help ensure scheduled security jobs and automated processes operate correctly and reliably. Required qualifications to be successful in this role You'll have a technical foundation in cyber security, computing, software engineering, digital forensics or a related discipline, combined with an interest in developing hands-on expertise in security monitoring and detection engineering. You don't need to know every technology from day one: we're looking for technical aptitude, curiosity and sound judgement, together with the communication skills to work effectively with customers and colleagues in a secure environment. • A technical background or relevant qualification, such as Computer Science, Software Engineering, Cyber Security or Digital Forensics. • Knowledge or practical experience of SIEM technologies such as Elastic or Splunk. • An understanding of cyber security monitoring, alerts, incident triage or investigation. • A general understanding of IT technologies and operating environments, including Linux and/or other enterprise platforms. • Strong analytical and problem-solving skills with the ability to assess information and determine when escalation is required. • Strong written and verbal communication skills. • The confidence to engage directly with customers and collaborate effectively within a technical team. • An interest in cloud security, with Oracle Cloud experience advantageous and exposure to AWS, Azure or Google Cloud beneficial. • Existing UK Security Clearance is advantageous; you must be willing and eligible to progress to a higher level of clearance where required. Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals. Come join our team-one of the largest IT and business consulting services firms in the world.
Senior Cyber Security Risk & Assurance Consultant - Product Risk (PBRA) (CONTRACTOR) - London Duration: 1 year contract Hybrid Working - 8 days onsite per month - the rest is remote working About the Team The Product-Based Risk Assessment (PBRA) service conducts recurring security assessments of applications, services, and technologies to identify emerging threats, evaluate control effectiveness, and drive remediation that strengthens The clients cyber resilience. The team supports business and technology stakeholders by assessing cyber security risks and ensuring alignment with The Banks security standards and risk appetite. Key Accountabilities Product-Based Risk Assessments Lead end-to-end Product-Based Risk Assessments (PBRA) for critical applications, platforms, and technology services. Analyse application architectures, business processes, information flows, and supporting infrastructure. Identify and assess cyber threats, vulnerabilities, control weaknesses, and potential business impacts. Evaluate the design and effectiveness of security controls using clients security frameworks and standards. Assess residual risks and propose actionable remediation plans. Security Risk Analysis Perform security risk assessments using recognised methodologies and industry frameworks. Evaluate risks related to infrastructure, software, cloud services, networks, third-party integrations, and information assets. Contribute to threat modelling and attack surface analysis activities. Support technology-focused assessments such as cloud, AI, and emerging technology evaluations. Stakeholder Engagement Act as the primary security assessment contact for business and IT stakeholders. Facilitate workshops, interviews, and assessment review sessions. Challenge assumptions and provide expert security guidance to delivery and operations teams. Build trusted relationships across CISO, CTO, Architecture, Risk Management, and Engineering teams. Reporting & Governance Produce high-quality assessment reports, risk summaries, and executive-level communications. Present findings and recommendations to senior management and governance bodies. Track remediation plans and risk treatment activities through closure. Support internal and external audit activities as required. Continuous Improvement Contribute to the evolution of the PBRA service, methodologies, tools, and operating model. Help drive the transition toward data-enabled and automated security assessment capabilities. Identify opportunities to improve efficiency, consistency, and risk coverage across assessments. Support knowledge sharing and mentoring of junior analysts. Required Skills & Experience Technical Skills Strong understanding of cybersecurity principles, controls, and risk management practices. Knowledge of application security, cloud security, infrastructure security, and network security. Experience conducting security assessments, threat modelling, or risk analyses. Familiarity with industry frameworks and standards such as: NIST Cyber Security Framework ISO 27001 CIS Controls Secure Controls Framework (SCF) DORA ANSSI EBIOS RM OWASP Professional Experience Minimum 7 years of experience in Information Security, Cyber Risk, Security Assurance, or Security Architecture. Experience leading complex security assessments across large technology environments. Experience working with senior business and technology stakeholders. Strong report-writing and presentation skills. Personal Competencies Strong analytical and critical-thinking capabilities. Excellent communication and stakeholder management skills. Ability to challenge constructively and influence decision-making. Self-driven with strong ownership and accountability. Pragmatic, risk-based mindset. Comfortable operating in a complex, regulated environment. Please do send across to me the most up to date CV to (url removed) Rates depend on experience and client requirements
Aug 23, 2026
Contractor
Senior Cyber Security Risk & Assurance Consultant - Product Risk (PBRA) (CONTRACTOR) - London Duration: 1 year contract Hybrid Working - 8 days onsite per month - the rest is remote working About the Team The Product-Based Risk Assessment (PBRA) service conducts recurring security assessments of applications, services, and technologies to identify emerging threats, evaluate control effectiveness, and drive remediation that strengthens The clients cyber resilience. The team supports business and technology stakeholders by assessing cyber security risks and ensuring alignment with The Banks security standards and risk appetite. Key Accountabilities Product-Based Risk Assessments Lead end-to-end Product-Based Risk Assessments (PBRA) for critical applications, platforms, and technology services. Analyse application architectures, business processes, information flows, and supporting infrastructure. Identify and assess cyber threats, vulnerabilities, control weaknesses, and potential business impacts. Evaluate the design and effectiveness of security controls using clients security frameworks and standards. Assess residual risks and propose actionable remediation plans. Security Risk Analysis Perform security risk assessments using recognised methodologies and industry frameworks. Evaluate risks related to infrastructure, software, cloud services, networks, third-party integrations, and information assets. Contribute to threat modelling and attack surface analysis activities. Support technology-focused assessments such as cloud, AI, and emerging technology evaluations. Stakeholder Engagement Act as the primary security assessment contact for business and IT stakeholders. Facilitate workshops, interviews, and assessment review sessions. Challenge assumptions and provide expert security guidance to delivery and operations teams. Build trusted relationships across CISO, CTO, Architecture, Risk Management, and Engineering teams. Reporting & Governance Produce high-quality assessment reports, risk summaries, and executive-level communications. Present findings and recommendations to senior management and governance bodies. Track remediation plans and risk treatment activities through closure. Support internal and external audit activities as required. Continuous Improvement Contribute to the evolution of the PBRA service, methodologies, tools, and operating model. Help drive the transition toward data-enabled and automated security assessment capabilities. Identify opportunities to improve efficiency, consistency, and risk coverage across assessments. Support knowledge sharing and mentoring of junior analysts. Required Skills & Experience Technical Skills Strong understanding of cybersecurity principles, controls, and risk management practices. Knowledge of application security, cloud security, infrastructure security, and network security. Experience conducting security assessments, threat modelling, or risk analyses. Familiarity with industry frameworks and standards such as: NIST Cyber Security Framework ISO 27001 CIS Controls Secure Controls Framework (SCF) DORA ANSSI EBIOS RM OWASP Professional Experience Minimum 7 years of experience in Information Security, Cyber Risk, Security Assurance, or Security Architecture. Experience leading complex security assessments across large technology environments. Experience working with senior business and technology stakeholders. Strong report-writing and presentation skills. Personal Competencies Strong analytical and critical-thinking capabilities. Excellent communication and stakeholder management skills. Ability to challenge constructively and influence decision-making. Self-driven with strong ownership and accountability. Pragmatic, risk-based mindset. Comfortable operating in a complex, regulated environment. Please do send across to me the most up to date CV to (url removed) Rates depend on experience and client requirements
Security Analyst Cardiff, London, Leeds, Manchester or Oxford Hybrid Working Excellent Benefits Are you looking for a role where you'll play a key part in protecting a leading professional services organisation from evolving cyber threats? We're looking for a proactive Security Analyst to join a growing Technology team, working with modern security technologies in a collaborative environment where you'll have the opportunity to influence security operations, improve processes and develop your technical expertise. This is an excellent opportunity for someone with experience in Security Operations or Cyber Security who enjoys investigating incidents, strengthening security controls and working with the latest Microsoft security technologies. What you'll be doing As part of a dedicated Security team, you'll help safeguard the organisation's technology estate by monitoring threats, responding to incidents and continuously improving the firm's overall security posture. Your responsibilities will include: Monitoring and investigating security alerts across the organisation Responding to cyber security incidents and supporting remediation activities Managing and optimising security tools including Microsoft Defender and other enterprise security platforms Supporting vulnerability assessments, penetration testing and security audits Assisting with the implementation of new security technologies and improvements Developing and maintaining security policies, standards and best practice Providing technical guidance to colleagues on security processes and technologies Keeping up to date with emerging cyber threats and recommending improvements About you You'll already have experience working within a Security Operations, Cyber Security or Information Security environment and be passionate about protecting organisations from modern cyber threats. You'll ideally have experience with: Microsoft Defender or similar endpoint protection solutions Security Operations and Incident Response SIEM monitoring and security investigations Email security platforms such as Mimecast or Proofpoint Secure Web Gateway technologies such as Zscaler Vulnerability Management Cyber Essentials and ISO27001 Microsoft security technologies including Defender, Sentinel or Entra Professional certifications such as CompTIA CySA+, Security+ or Microsoft Security Operations are advantageous but by no means essential. Why apply? This is more than just another Security Analyst role. You'll be joining an organisation that genuinely invests in its people, embraces modern technology and encourages continuous learning and professional development. You'll work alongside experienced cyber security professionals, gain exposure to enterprise-scale technologies and have the opportunity to broaden your technical skills while making a real impact on the firm's security strategy. If you're looking for a role where your expertise is valued, your development is supported and no two days are the same, we'd love to hear from you. Apply today or get in touch for a confidential discussion.
Aug 23, 2026
Full time
Security Analyst Cardiff, London, Leeds, Manchester or Oxford Hybrid Working Excellent Benefits Are you looking for a role where you'll play a key part in protecting a leading professional services organisation from evolving cyber threats? We're looking for a proactive Security Analyst to join a growing Technology team, working with modern security technologies in a collaborative environment where you'll have the opportunity to influence security operations, improve processes and develop your technical expertise. This is an excellent opportunity for someone with experience in Security Operations or Cyber Security who enjoys investigating incidents, strengthening security controls and working with the latest Microsoft security technologies. What you'll be doing As part of a dedicated Security team, you'll help safeguard the organisation's technology estate by monitoring threats, responding to incidents and continuously improving the firm's overall security posture. Your responsibilities will include: Monitoring and investigating security alerts across the organisation Responding to cyber security incidents and supporting remediation activities Managing and optimising security tools including Microsoft Defender and other enterprise security platforms Supporting vulnerability assessments, penetration testing and security audits Assisting with the implementation of new security technologies and improvements Developing and maintaining security policies, standards and best practice Providing technical guidance to colleagues on security processes and technologies Keeping up to date with emerging cyber threats and recommending improvements About you You'll already have experience working within a Security Operations, Cyber Security or Information Security environment and be passionate about protecting organisations from modern cyber threats. You'll ideally have experience with: Microsoft Defender or similar endpoint protection solutions Security Operations and Incident Response SIEM monitoring and security investigations Email security platforms such as Mimecast or Proofpoint Secure Web Gateway technologies such as Zscaler Vulnerability Management Cyber Essentials and ISO27001 Microsoft security technologies including Defender, Sentinel or Entra Professional certifications such as CompTIA CySA+, Security+ or Microsoft Security Operations are advantageous but by no means essential. Why apply? This is more than just another Security Analyst role. You'll be joining an organisation that genuinely invests in its people, embraces modern technology and encourages continuous learning and professional development. You'll work alongside experienced cyber security professionals, gain exposure to enterprise-scale technologies and have the opportunity to broaden your technical skills while making a real impact on the firm's security strategy. If you're looking for a role where your expertise is valued, your development is supported and no two days are the same, we'd love to hear from you. Apply today or get in touch for a confidential discussion.
Senior SOC Analyst (Level 3) / Technical Lead Buckinghamshire (hybrid) A rapidly scaling managed security provider is hiring the most senior technical hire in its Security Operations Centre. The SOC runs around the clock protecting clients ranging from mid-market firms to household-name enterprises - but this role sits on a standard daytime pattern, with on-call participation for genuine emergen click apply for full job details
Aug 23, 2026
Full time
Senior SOC Analyst (Level 3) / Technical Lead Buckinghamshire (hybrid) A rapidly scaling managed security provider is hiring the most senior technical hire in its Security Operations Centre. The SOC runs around the clock protecting clients ranging from mid-market firms to household-name enterprises - but this role sits on a standard daytime pattern, with on-call participation for genuine emergen click apply for full job details
Senior SecOps Engineer - Microsoft Security UK Predominantly Remote Occasional presence in London Permanent We are partnering with a specialist Microsoft Security organisation looking to appoint two highly experienced Senior SecOps Engineers to its growing Microsoft Cyber Engineering team. This is not a traditional SOC Analyst position. We are looking for technically strong Microsoft Security Engineers with genuine hands-on experience designing, implementing, engineering and optimising Microsoft Sentinel and Defender solutions within enterprise customer environments. The organisation works extensively across the Microsoft Security portfolio and is looking for individuals who can bring significant technical depth while remaining hands-on with complex customer environments. The Role Working alongside Security Engineers, SOC Analysts and wider delivery teams, you will take responsibility for the implementation, optimisation and ongoing improvement of Microsoft security solutions. Responsibilities will include: Design, implementation and support of Microsoft Sentinel and Microsoft Defender / Defender XDR Engineering and optimisation of SIEM capabilities across enterprise environments Developing and tuning KQL queries, analytics and detection rules Designing and implementing SOC automation, playbooks and scripting Improving security event detection and response capabilities Conducting Microsoft tenant health checks, security audits and architecture reviews Analysing cloud security risks and recommending appropriate security controls Supporting complex incident triage and resolution Designing and documenting security engineering standards and processes Researching and implementing new Microsoft security capabilities Producing high-quality technical and customer-facing documentation Working directly with customers and technical stakeholders Supporting and mentoring more junior members of the engineering team Essential Experience To be considered, you should have strong commercial experience across the following: Microsoft Sentinel / Azure Sentinel Microsoft Defender / Defender XDR Strong KQL / Kusto Query Language capability Security Engineering, SOC Engineering or Microsoft Security Consulting SIEM engineering rather than solely alert monitoring or incident triage Detection engineering and security monitoring optimisation Automation, scripting, SOAR or Sentinel playbooks Cloud security assessments, controls and risk analysis Designing and documenting security processes Customer-facing technical delivery Candidates whose experience is predominantly L1/L2 SOC monitoring without hands-on Sentinel and Defender engineering are unlikely to be suitable for this position. Highly Desirable Experience across any of the following would be particularly valuable: Microsoft Purview Microsoft Defender for Endpoint Defender for Cloud Defender for Identity Defender for Office 365 Microsoft Entra ID Intune Azure security architecture Logic Apps / Sentinel playbooks PowerShell or Python MITRE ATT&CK Microsoft Security architecture and tenant assessments Previous experience working directly for Microsoft , or within a leading Microsoft Security Partner, MSSP or specialist Microsoft consultancy, would be highly advantageous. Microsoft Certifications Relevant Microsoft certifications are strongly preferred, particularly: SC-200 - Microsoft Security Operations Analyst AZ-500 - Azure Security Engineer Associate AZ-104 - Azure Administrator Associate AZ-305 - Azure Solutions Architect Expert Equivalent or additional Microsoft Security certifications will also be considered. The Opportunity This is an opportunity to join a highly specialised Microsoft Security environment rather than a broad IT or generalist cybersecurity function. You'll work alongside experienced security professionals on complex customer engagements, with significant exposure to the wider Microsoft Security ecosystem and continued investment in technical training and development. The position would particularly suit an established Microsoft Security Engineer who wants to remain technically hands-on while taking greater ownership of solution design, engineering standards, customer environments and the development of security operations capabilities. If your core expertise sits across Microsoft Sentinel, Defender and Security Operations Engineering , email your CV If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Aug 23, 2026
Full time
Senior SecOps Engineer - Microsoft Security UK Predominantly Remote Occasional presence in London Permanent We are partnering with a specialist Microsoft Security organisation looking to appoint two highly experienced Senior SecOps Engineers to its growing Microsoft Cyber Engineering team. This is not a traditional SOC Analyst position. We are looking for technically strong Microsoft Security Engineers with genuine hands-on experience designing, implementing, engineering and optimising Microsoft Sentinel and Defender solutions within enterprise customer environments. The organisation works extensively across the Microsoft Security portfolio and is looking for individuals who can bring significant technical depth while remaining hands-on with complex customer environments. The Role Working alongside Security Engineers, SOC Analysts and wider delivery teams, you will take responsibility for the implementation, optimisation and ongoing improvement of Microsoft security solutions. Responsibilities will include: Design, implementation and support of Microsoft Sentinel and Microsoft Defender / Defender XDR Engineering and optimisation of SIEM capabilities across enterprise environments Developing and tuning KQL queries, analytics and detection rules Designing and implementing SOC automation, playbooks and scripting Improving security event detection and response capabilities Conducting Microsoft tenant health checks, security audits and architecture reviews Analysing cloud security risks and recommending appropriate security controls Supporting complex incident triage and resolution Designing and documenting security engineering standards and processes Researching and implementing new Microsoft security capabilities Producing high-quality technical and customer-facing documentation Working directly with customers and technical stakeholders Supporting and mentoring more junior members of the engineering team Essential Experience To be considered, you should have strong commercial experience across the following: Microsoft Sentinel / Azure Sentinel Microsoft Defender / Defender XDR Strong KQL / Kusto Query Language capability Security Engineering, SOC Engineering or Microsoft Security Consulting SIEM engineering rather than solely alert monitoring or incident triage Detection engineering and security monitoring optimisation Automation, scripting, SOAR or Sentinel playbooks Cloud security assessments, controls and risk analysis Designing and documenting security processes Customer-facing technical delivery Candidates whose experience is predominantly L1/L2 SOC monitoring without hands-on Sentinel and Defender engineering are unlikely to be suitable for this position. Highly Desirable Experience across any of the following would be particularly valuable: Microsoft Purview Microsoft Defender for Endpoint Defender for Cloud Defender for Identity Defender for Office 365 Microsoft Entra ID Intune Azure security architecture Logic Apps / Sentinel playbooks PowerShell or Python MITRE ATT&CK Microsoft Security architecture and tenant assessments Previous experience working directly for Microsoft , or within a leading Microsoft Security Partner, MSSP or specialist Microsoft consultancy, would be highly advantageous. Microsoft Certifications Relevant Microsoft certifications are strongly preferred, particularly: SC-200 - Microsoft Security Operations Analyst AZ-500 - Azure Security Engineer Associate AZ-104 - Azure Administrator Associate AZ-305 - Azure Solutions Architect Expert Equivalent or additional Microsoft Security certifications will also be considered. The Opportunity This is an opportunity to join a highly specialised Microsoft Security environment rather than a broad IT or generalist cybersecurity function. You'll work alongside experienced security professionals on complex customer engagements, with significant exposure to the wider Microsoft Security ecosystem and continued investment in technical training and development. The position would particularly suit an established Microsoft Security Engineer who wants to remain technically hands-on while taking greater ownership of solution design, engineering standards, customer environments and the development of security operations capabilities. If your core expertise sits across Microsoft Sentinel, Defender and Security Operations Engineering , email your CV If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
About Allica Bank Allica is the UK's fastest growing company - and the fastest-growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech. Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers. Department Description Allica Bank aims to provide Expert Banking for Business Britain by providing excellent customer experience and pioneering technology solutions to facilitate this. The Autonomous Lending tribe runs across multiple business lines including Credit Operations and Underwriting, with a mission to build AI-first lending origination journeys, automating origination capabilities, data flows, and underwriting and operational workflow management. The tribe is a critical driver for Allica to continue to realise its vision of providing a market leading relationship-based banking experience, at a speed and cost to serve the rest of the market cannot match. Role Description The Product Owner will lead the work to define, deliver and manage AI-enabled products across our lending journeys, bringing together product design and thinking with a strong working knowledge of what today's AI can and cannot do. You will be accountable for the roadmap of your team and for the full product lifecycle: discovery and design, day-to-day delivery, launch and adoption by colleagues and customers, and how risks are addressed once a product is live. You will aim to build robust, automated and well-governed systems and processes that enable us to move quickly and innovate our lending and financing products in the SME banking market. Whilst a lot of the market aims to avoid the complex nature of SME businesses, we are going for it head on, designing simple and efficient solutions to the most complex problems in the market to provide excellent and efficient customer experience. We aim for our external view of the lending product, as well as our internal systems to be the best in market which will allow us to scale quickly to serve more UK SMEs, while doing so in a cost-effective manner. Principal Accountabilities Responsible for innovation and building end-to-end solutions for AI-enabled lending product, origination, underwriting and operational flows Lead a small cross-functional team (e.g. a full stack engineer and AI specialist) to deliver your roadmap Continuously review business needs, refine priorities and iterate towards measurable outcomes - judged on fewer requests for further information, more applications decided with AI, less colleague time per application across underwriting and credit operations, and risk outcomes no worse than the equivalent manual journey Prototype and experiment quickly - vibe-code working prototypes yourself, close enough to the real thing that an engineer can harden it into production code Determine the accuracy of AI solutions by analysing the data yourself and building the verified "ground truth" datasets that results are tested against, working with underwriters and credit operations colleagues to agree what a correct answer looks like Take responsibility for launch and adoption - briefing stakeholders, training the teams who will use the product, and closing the loop on the feedback they give back Produce the written work that keeps delivery moving and safe - clear descriptions of what we are building and why, a record of the important design decisions and trade-offs made, and the assessments needed to get a product approved and live, covering risk, security, cost, data and legal considerations, and taking the change through the bank's governance and approval process Line manage, coach and develop your team, setting a high bar for delivery and for the responsible use of AI Personal Attributes & Experience Knowledge of commercial lending origination and underwriting processes, principles and systems Experience in a fast-moving or high-growth business Proven track record of delivering agentic and data-driven products into live use Strong process design, implementation and automation skills Hands-on familiarity with Python, SQL and data analytics tools, alongside LLM tooling, prompt engineering and AI orchestration - you do not need to be an engineer or an analyst, but you should be able to build something that works, query the data yourself, and understand and sense-check what AI is producing Understanding of privacy and safety considerations when applying LLMs in production, and of how to prove and monitor accuracy once a solution is live - ideally in a regulated environment Strong analytical skills and business acumen, comfortable digging into data yourself to size a problem, measure performance and assemble the reference datasets accuracy is judged against Metric and outcome driven approach - setting the measures up front, tracking them once a product is live, and stopping work that is not moving them Experience working with or leading product and engineering teams, and comfortable in ambiguous, fast-moving environments where the problem is as novel as the solution Working at Allica Bank At Allica Bank we want to ensure our employees have the right tools and environment in which to succeed in their role and in support of our customers. Our employees are at the heart of everything we do, so our benefits are designed with you in mind: Full onboarding support and continued development opportunities Options for flexible working Regular social activities Pension contributions Discretionary bonus scheme Private health cover Life assurance Family friendly policies including enhanced Maternity & Paternity leave Don't tick every box? Don't worry if you don't have all the skills or requirements listed on the job description. If you think you'll be a good fit, we'd still love to hear from you! Flexible working We know the '9-to-5' isn't right for everyone. That's why Allica Bank is fully committed to flexible and hybrid working. Please let us know what is best for you and, if we can, we will do our best to accommodate. Diversity We're a diverse bunch here at Allica, with all kinds of experiences, backgrounds and lifestyles. Our openness and differences make us stronger, and we want everybody to feel comfortable bringing as much of themselves to work with them as they like.
Aug 23, 2026
Full time
About Allica Bank Allica is the UK's fastest growing company - and the fastest-growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech. Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers. Department Description Allica Bank aims to provide Expert Banking for Business Britain by providing excellent customer experience and pioneering technology solutions to facilitate this. The Autonomous Lending tribe runs across multiple business lines including Credit Operations and Underwriting, with a mission to build AI-first lending origination journeys, automating origination capabilities, data flows, and underwriting and operational workflow management. The tribe is a critical driver for Allica to continue to realise its vision of providing a market leading relationship-based banking experience, at a speed and cost to serve the rest of the market cannot match. Role Description The Product Owner will lead the work to define, deliver and manage AI-enabled products across our lending journeys, bringing together product design and thinking with a strong working knowledge of what today's AI can and cannot do. You will be accountable for the roadmap of your team and for the full product lifecycle: discovery and design, day-to-day delivery, launch and adoption by colleagues and customers, and how risks are addressed once a product is live. You will aim to build robust, automated and well-governed systems and processes that enable us to move quickly and innovate our lending and financing products in the SME banking market. Whilst a lot of the market aims to avoid the complex nature of SME businesses, we are going for it head on, designing simple and efficient solutions to the most complex problems in the market to provide excellent and efficient customer experience. We aim for our external view of the lending product, as well as our internal systems to be the best in market which will allow us to scale quickly to serve more UK SMEs, while doing so in a cost-effective manner. Principal Accountabilities Responsible for innovation and building end-to-end solutions for AI-enabled lending product, origination, underwriting and operational flows Lead a small cross-functional team (e.g. a full stack engineer and AI specialist) to deliver your roadmap Continuously review business needs, refine priorities and iterate towards measurable outcomes - judged on fewer requests for further information, more applications decided with AI, less colleague time per application across underwriting and credit operations, and risk outcomes no worse than the equivalent manual journey Prototype and experiment quickly - vibe-code working prototypes yourself, close enough to the real thing that an engineer can harden it into production code Determine the accuracy of AI solutions by analysing the data yourself and building the verified "ground truth" datasets that results are tested against, working with underwriters and credit operations colleagues to agree what a correct answer looks like Take responsibility for launch and adoption - briefing stakeholders, training the teams who will use the product, and closing the loop on the feedback they give back Produce the written work that keeps delivery moving and safe - clear descriptions of what we are building and why, a record of the important design decisions and trade-offs made, and the assessments needed to get a product approved and live, covering risk, security, cost, data and legal considerations, and taking the change through the bank's governance and approval process Line manage, coach and develop your team, setting a high bar for delivery and for the responsible use of AI Personal Attributes & Experience Knowledge of commercial lending origination and underwriting processes, principles and systems Experience in a fast-moving or high-growth business Proven track record of delivering agentic and data-driven products into live use Strong process design, implementation and automation skills Hands-on familiarity with Python, SQL and data analytics tools, alongside LLM tooling, prompt engineering and AI orchestration - you do not need to be an engineer or an analyst, but you should be able to build something that works, query the data yourself, and understand and sense-check what AI is producing Understanding of privacy and safety considerations when applying LLMs in production, and of how to prove and monitor accuracy once a solution is live - ideally in a regulated environment Strong analytical skills and business acumen, comfortable digging into data yourself to size a problem, measure performance and assemble the reference datasets accuracy is judged against Metric and outcome driven approach - setting the measures up front, tracking them once a product is live, and stopping work that is not moving them Experience working with or leading product and engineering teams, and comfortable in ambiguous, fast-moving environments where the problem is as novel as the solution Working at Allica Bank At Allica Bank we want to ensure our employees have the right tools and environment in which to succeed in their role and in support of our customers. Our employees are at the heart of everything we do, so our benefits are designed with you in mind: Full onboarding support and continued development opportunities Options for flexible working Regular social activities Pension contributions Discretionary bonus scheme Private health cover Life assurance Family friendly policies including enhanced Maternity & Paternity leave Don't tick every box? Don't worry if you don't have all the skills or requirements listed on the job description. If you think you'll be a good fit, we'd still love to hear from you! Flexible working We know the '9-to-5' isn't right for everyone. That's why Allica Bank is fully committed to flexible and hybrid working. Please let us know what is best for you and, if we can, we will do our best to accommodate. Diversity We're a diverse bunch here at Allica, with all kinds of experiences, backgrounds and lifestyles. Our openness and differences make us stronger, and we want everybody to feel comfortable bringing as much of themselves to work with them as they like.
JOB ADVERT - Service Desk Analyst Job Title: Service Desk Analyst Location: Portsmouth Security Clearance: SC (or ability to obtain) We are looking for a customer-focused Service Desk Analyst to join our IT Service Management function supporting a secure MOD private cloud environment. This role is ideal for individuals with experience in Service Desk Analyst/Service Operations who are looking to grow their capabilities within an ITIL 4-aligned setting. Working as part of a dedicated service team, you will provide first-line technical support, ensure incidents and service requests are handled efficiently and escalated to the relevant team, and contribute to the continuous improvement of our digital services. Key responsibilities Act as the first point of contact for users, providing high-quality customer support. Log, prioritise and categorise incidents and requests using Jira Service Management. Perform initial investigation and diagnosis, resolving issues where possible. Escalate incidents to resolver groups following defined workflows. Maintain accurate and clear records of all interactions. Use and improve knowledge articles in Confluence. Support major incident communication and coordination. Contribute to service improvement initiatives. Work in alignment with ITIL 4 practices and ISO 20000 processes. Triaging/management of major incidents using the knowledge base. Essential Experience in a Service Desk Analyst position. Working knowledge of ITIL processes (Incident, Request, Service Desk). Experience with Jira Service Management or similar ITSM tooling. Experience using Confluence Excellent communication and customer-service skills. Strong problem-solving and triage ability in line with 1st and 2nd line support. Eligibility and willingness to obtain SC clearance. Ticket, troubleshooting and service management experience Working with/within a knowledge management platform. Desirable MoD, Defence or wider UK Government experience ITIL 4 Foundation Confluence and Jira familiarity Understanding of continuous improvement Experience working in a high-secure environment Role Specifics 8am - 4pm, on-site Base location - Portsmouth Contract until 30/04/2028, fixed-term permanent available if preferred. This is an excellent opportunity to grow your career within a structured, secure, and modern IT service environment. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Aug 22, 2026
Contractor
JOB ADVERT - Service Desk Analyst Job Title: Service Desk Analyst Location: Portsmouth Security Clearance: SC (or ability to obtain) We are looking for a customer-focused Service Desk Analyst to join our IT Service Management function supporting a secure MOD private cloud environment. This role is ideal for individuals with experience in Service Desk Analyst/Service Operations who are looking to grow their capabilities within an ITIL 4-aligned setting. Working as part of a dedicated service team, you will provide first-line technical support, ensure incidents and service requests are handled efficiently and escalated to the relevant team, and contribute to the continuous improvement of our digital services. Key responsibilities Act as the first point of contact for users, providing high-quality customer support. Log, prioritise and categorise incidents and requests using Jira Service Management. Perform initial investigation and diagnosis, resolving issues where possible. Escalate incidents to resolver groups following defined workflows. Maintain accurate and clear records of all interactions. Use and improve knowledge articles in Confluence. Support major incident communication and coordination. Contribute to service improvement initiatives. Work in alignment with ITIL 4 practices and ISO 20000 processes. Triaging/management of major incidents using the knowledge base. Essential Experience in a Service Desk Analyst position. Working knowledge of ITIL processes (Incident, Request, Service Desk). Experience with Jira Service Management or similar ITSM tooling. Experience using Confluence Excellent communication and customer-service skills. Strong problem-solving and triage ability in line with 1st and 2nd line support. Eligibility and willingness to obtain SC clearance. Ticket, troubleshooting and service management experience Working with/within a knowledge management platform. Desirable MoD, Defence or wider UK Government experience ITIL 4 Foundation Confluence and Jira familiarity Understanding of continuous improvement Experience working in a high-secure environment Role Specifics 8am - 4pm, on-site Base location - Portsmouth Contract until 30/04/2028, fixed-term permanent available if preferred. This is an excellent opportunity to grow your career within a structured, secure, and modern IT service environment. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
