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Job Description Nordson EFD (Engineered Fluid Dispensing), a leading provider of precision fluid dispensing systems, is seeking a dynamic and highly motivated Application Engineer to join our team in Dunstable, UK. We are committed to fostering a diverse and inclusive workplace and we are looking for candidates who share that same commitment. Summary of the role As Application Engineer, you will make a significant contribution to sales growth through technical support and application training. You will advise our customers on their sales applications and demonstrate our solutions and expertise for these applications in our lab or directly at the customer's site. In this key role, you will support technical application and development projects and conduct lab and customer testing, system and quotation acceptance, service calls, and commissioning. Role and Responsibilities Main point of contact for our lab, including the test and demonstration equipment in our UK office; ensuring that the EFD systems are clean and ready for use. Reporting any issues to the European technical applications team. Ongoing training and technical support for the sales and technical teams to ensure optimal market presence of our systems. Ongoing technical support and consultation for customers, sales, and regional managers to ensure our market success. Training customers on our sales solutions . Participation in regular project meetings with customers and sales teams at trade fairs, open house events, and similar events in the region. Ensuring that all new product versions are fully understood by the sales teams and integrated into their daily work and technical support to avoid any ambiguities during the implementation of new product versions in all European regions - both commercially and technically. Skills and Qualifications Completed engineering degree and/or relevant professional experience required. Experience with testing techniques and a high level of mechanical and electrical skills (mechatronics). Experience in troubleshooting and fault analysis of electronic and electromechanical components or similar. Experience in automation technology and analysis. Experience in software development, preferably in automation/robotics. Knowledge of Ethernet - TCP/IP. Ability to adapt to the customer's industrial systems. Fluent English. Driver's license. Experience with automation, 2, 3, 4, and more axis controllers is beneficial. EtherCat (Beckhoff PLC), Profinet (Siemens PLC) beneficial Understanding of Industry 4.0 is beneficial. Experience with industrial communication protocols and an overview of standards and future developments is beneficial Proficiency in MS Office and other technical software is essential. Excellent work ethic, positive "can-do" attitude. Ability to organize workflows and prioritize tasks. Strong problem-solving skills, critical and creative thinking, risk assessment. Excellent negotiation skills, relationship building, moderation, and decision-making skills. Ability to act proactively and handle unexpected problems. Strong interpersonal skills and the ability to communicate effectively, both verbally and in writing, with people at all levels. Ability to work under pressure and meet tight deadlines. Excellent presentation skills are an advantage. Travel You will travel approximately two to three days per week to customers, suppliers, and other Nordson EFD locations, primarily in the UK, Ireland, Nordics and by exception supporting in Europe. About Nordson EFD (Engineered Fluid Dispensing) Nordson EFD is a world-leading designer and manufacturer of fluid dispensing systems and single-use fluid packaging. By joining our team today, you will help us bring innovative ideas to life. Nordson EFD is a global team that works to create systems and consumables that improve the fluid dispensing process. We offer a supportive culture in a growing and dynamic work environment. Whether you're just beginning your career or you're a seasoned professional, there's a place for you to belong at Nordson EFD. We offer hourly and salary positions in production, maintenance, customer service, quality, engineering, and more. We actively invest in our teams to help you build your skillsets and advance your career. Our recruitment process is designed to identify the best qualified candidates for the role, and we are committed to ensuring a fair and equitable interview process. We are looking for candidates who have a passion for inclusion, diversity and equity, and the ability to contribute to a culture where all employees feel valued, respected, and included. Interested? If you are looking for an exciting opportunity to join a team that is dedicated to providing innovative fluid dispensing solutions and creating an inclusive and diverse workplace, please apply online with your CV.

Overview Renew Risk is a pioneering risk modelling platform designed for the renewable energy sector. We help insurers, reinsurers, and investors quantify and mitigate the risks associated with offshore and onshore renewable energy projects-including wind, solar, and tidal. Backed by cutting-edge hazard modelling, engineering science, and expert elicitation, we're on a mission to deliver the most accurate, scalable, and fast-to-market catastrophe models for the future of energy infrastructure. Role Overview We are seeking a proactive and solutions-driven Client Relationship Manager with experience in natural catastrophe insurance. The ideal candidate will excel in managing client relationships, analysing data to identify trends, and supporting our clients in getting the most out of our product, whilst gathering meaningful feedback on product improvements. This role involves developing processes, building and nurturing relationships, and being a bridge between clients/markets needs and internal product development. You will collaborate with our sales team supporting clients' queries during the sales process, and with internal stakeholders to ensure clients maximise the use of our products and capabilities, and partner with clients to resolve issues. Location London or remote in the UK (if remote, travel to the London office 1x a month will be required) Hours Full time or part time (3-4 days / week possible) Reports to COO Company benefits Flexibility Paid travel to the London office (if you are not based a commutable distance from London) 25 days holiday + Bank Holidays Option for term-time off Company pension Private medical insurance Key Responsibilities Nurture Client Relationships: Onboard, train and collaborate with our clients to ensure customer satisfaction and maximise product usage. Proactively monitor client relationships to identify and resolve issues early, ensuring consistently high client satisfaction and engagement. Understand Customer Needs: Build partnerships and become a trusted advisor to deeply understand customer needs and collaborate with sales, product, operations, and IT teams to support these demands. Drive product adoption & Usage.Embed product in their workflow. Monitor Usage Metrics, engagement, and proactively reducing churn risk. Training and Reports: Provide user training, analyse customer usage, introduce new functionalities, and advise on market trends. Identify usage inefficiencies and implement plans to improve underperformance or drive positive change. Continuous Improvement: By acting as the bridge between our customers and Renew Risk build a data driven understanding of clients' needs to support future product development. Support the sales process as a technical expert on clients' calls and questionnaires. Work closely with the internal stakeholders to represent customer needs and help shape the development of new products / features / improvements. Manage timely and clear communication with clients regarding system upgrades, user access, and product roadmap changes. Identify Opportunities: Spot up-sell and cross-sell opportunities. Skills and Experience Demonstrable experience in client success /account management roles in a relevant organisation (ideally risk management, insurance, or tech, SaaS, DaaS, etc.) 3+ years of experience working within catastrophe modelling, insure tech, and risk modelling environments Excellent communication skills with strong attention to detail and good listening skills Proactive Attitude: Solutions-oriented approach to solving client challenges. Ability to analyse and summarise large data sets to drive strategic decision-making Technology Solutions: Experience with technology solutions for business problems is advantageous, along with knowledge of the commercial insurance industry. Experience within a tech / Insure tech / SaaS / DaaS start-up is desirable Contact us Interested in working together? We're only a few clicks away.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job CategoryCustomer SuccessJob Details About Salesforce Salesforce is the AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.For our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our Signature Success Plan. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile. As a Customer Success Manager (CSM), you will serve as a named resource and partner for Salesforce's customer organizations. You are a trusted advisor, forging deep relationships with your customers and account teams and maintaining an awareness of key events, needs, potential risks, and value drivers. With a continual focus on your customers' business needs, you will help to improve their overall technical and operational health, helping them to realize the maximum value out of their Salesforce investment. You will act as a point of contact for any major customer incidents, being responsible for managing expectations and communications through the resolution of such incidents. These activities will enable you to proactively set the customer up for success through optimisation of the platform, with special care during critically important peak events. This will require deep technical knowledge of the Salesforce platform, and the ability to work closely across internal and external teams to provide a unified Signature experience. Your Impact Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion. Cultivate and maintain stakeholder relationships with the customer's IT and business executive leadership, sponsors, and decision-makers within customer organisations that have purchased Signature. Help your customers achieve their business goals and outcomes on the Salesforce platform by: Coordinating the completion of the Signature Success catalog of services as required for your customer. Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer. Acting as an advisor to your customers for the adoption of new features of Salesforce's annual release schedules and identifying potential challenges and risks to your customer's implementation. Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success. Act as an advocate for customers during the triage and resolution of high-severity cases to assist with the timely resolution of these issues. The CSM may be required for occasional travel to customer sites and may need to be available for some after-hour or weekend coverage, depending on the customer's need. Minimum Requirements Minimum of 7 years of work experience in one or more of the following: Technical Customer Success, Salesforce CRM or SaaS platform use, project leadership, technology solutions development, technical solutions, and/or solutions architecture. Experience with Salesforce Marketing Cloud and/or a relevant competing platform. 4+ years' experience in management consulting services, Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organisation, including executive and C-level. Skills for analysing technical concepts and translating them into business terms and mapping business requirements into technical features. Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners. Knowledge of software development process and design methodologies. Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects. Preferred Requirements Experience with Salesforce Marketing Cloud and/or Commerce Cloud, and/or a competing platform (i.e. Shopify, Adobe, Marketo, etc.). Salesforce product certifications are a plus (AI Specialist, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Data Cloud Specialist, Marketing Cloud: Administrator, Consultant, Email Specialist, Engagement Consultant, B2C Commerce Developer). Knowledge of Salesforce products and features, capabilities, best use, and how to deploy. Experience working with Enterprise-level customers. Note: This role is office-flexible, and the expectation is to be in office 3 daysUnleash Your PotentialWhen you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this .We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.Posting StatementAny employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Job Description Nordson EFD (Engineered Fluid Dispensing), a leading provider of precision fluid dispensing systems, is seeking a dynamic and highly motivated Application Engineer to join our team in Dunstable, UK. We are committed to fostering a diverse and inclusive workplace and we are looking for candidates who share that same commitment. Summary of the role As Application Engineer, you will make a significant contribution to sales growth through technical support and application training. You will advise our customers on their sales applications and demonstrate our solutions and expertise for these applications in our lab or directly at the customer's site. In this key role, you will support technical application and development projects and conduct lab and customer testing, system and quotation acceptance, service calls, and commissioning. Role and Responsibilities Main point of contact for our lab, including the test and demonstration equipment in our UK office; ensuring that the EFD systems are clean and ready for use. Reporting any issues to the European technical applications team. Ongoing training and technical support for the sales and technical teams to ensure optimal market presence of our systems. Ongoing technical support and consultation for customers, sales, and regional managers to ensure our market success. Training customers on our sales solutions . Participation in regular project meetings with customers and sales teams at trade fairs, open house events, and similar events in the region. Ensuring that all new product versions are fully understood by the sales teams and integrated into their daily work and technical support to avoid any ambiguities during the implementation of new product versions in all European regions - both commercially and technically. Skills and Qualifications Completed engineering degree and/or relevant professional experience required. Experience with testing techniques and a high level of mechanical and electrical skills (mechatronics). Experience in troubleshooting and fault analysis of electronic and electromechanical components or similar. Experience in automation technology and analysis. Experience in software development, preferably in automation/robotics. Knowledge of Ethernet - TCP/IP. Ability to adapt to the customer's industrial systems. Fluent English. Driver's license. Experience with automation, 2, 3, 4, and more axis controllers is beneficial. EtherCat (Beckhoff PLC), Profinet (Siemens PLC) beneficial Understanding of Industry 4.0 is beneficial. Experience with industrial communication protocols and an overview of standards and future developments is beneficial Proficiency in MS Office and other technical software is essential. Excellent work ethic, positive "can-do" attitude. Ability to organize workflows and prioritize tasks. Strong problem-solving skills, critical and creative thinking, risk assessment. Excellent negotiation skills, relationship building, moderation, and decision-making skills. Ability to act proactively and handle unexpected problems. Strong interpersonal skills and the ability to communicate effectively, both verbally and in writing, with people at all levels. Ability to work under pressure and meet tight deadlines. Excellent presentation skills are an advantage. Travel You will travel approximately two to three days per week to customers, suppliers, and other Nordson EFD locations, primarily in the UK, Ireland, Nordics and by exception supporting in Europe. About Nordson EFD (Engineered Fluid Dispensing) Nordson EFD is a world-leading designer and manufacturer of fluid dispensing systems and single-use fluid packaging. By joining our team today, you will help us bring innovative ideas to life. Nordson EFD is a global team that works to create systems and consumables that improve the fluid dispensing process. We offer a supportive culture in a growing and dynamic work environment. Whether you're just beginning your career or you're a seasoned professional, there's a place for you to belong at Nordson EFD. We offer hourly and salary positions in production, maintenance, customer service, quality, engineering, and more. We actively invest in our teams to help you build your skillsets and advance your career. Our recruitment process is designed to identify the best qualified candidates for the role, and we are committed to ensuring a fair and equitable interview process. We are looking for candidates who have a passion for inclusion, diversity and equity, and the ability to contribute to a culture where all employees feel valued, respected, and included. Interested? If you are looking for an exciting opportunity to join a team that is dedicated to providing innovative fluid dispensing solutions and creating an inclusive and diverse workplace, please apply online with your CV.

Job Description Nordson EFD (Engineered Fluid Dispensing), a leading provider of precision fluid dispensing systems, is seeking a dynamic and highly motivated Application Engineer to join our team in Dunstable, UK. We are committed to fostering a diverse and inclusive workplace and we are looking for candidates who share that same commitment. Summary of the role As Application Engineer, you will make a significant contribution to sales growth through technical support and application training. You will advise our customers on their sales applications and demonstrate our solutions and expertise for these applications in our lab or directly at the customer's site. In this key role, you will support technical application and development projects and conduct lab and customer testing, system and quotation acceptance, service calls, and commissioning. Role and Responsibilities Main point of contact for our lab, including the test and demonstration equipment in our UK office; ensuring that the EFD systems are clean and ready for use. Reporting any issues to the European technical applications team. Ongoing training and technical support for the sales and technical teams to ensure optimal market presence of our systems. Ongoing technical support and consultation for customers, sales, and regional managers to ensure our market success. Training customers on our sales solutions . Participation in regular project meetings with customers and sales teams at trade fairs, open house events, and similar events in the region. Ensuring that all new product versions are fully understood by the sales teams and integrated into their daily work and technical support to avoid any ambiguities during the implementation of new product versions in all European regions - both commercially and technically. Skills and Qualifications Completed engineering degree and/or relevant professional experience required. Experience with testing techniques and a high level of mechanical and electrical skills (mechatronics). Experience in troubleshooting and fault analysis of electronic and electromechanical components or similar. Experience in automation technology and analysis. Experience in software development, preferably in automation/robotics. Knowledge of Ethernet - TCP/IP. Ability to adapt to the customer's industrial systems. Fluent English. Driver's license. Experience with automation, 2, 3, 4, and more axis controllers is beneficial. EtherCat (Beckhoff PLC), Profinet (Siemens PLC) beneficial Understanding of Industry 4.0 is beneficial. Experience with industrial communication protocols and an overview of standards and future developments is beneficial Proficiency in MS Office and other technical software is essential. Excellent work ethic, positive "can-do" attitude. Ability to organize workflows and prioritize tasks. Strong problem-solving skills, critical and creative thinking, risk assessment. Excellent negotiation skills, relationship building, moderation, and decision-making skills. Ability to act proactively and handle unexpected problems. Strong interpersonal skills and the ability to communicate effectively, both verbally and in writing, with people at all levels. Ability to work under pressure and meet tight deadlines. Excellent presentation skills are an advantage. Travel You will travel approximately two to three days per week to customers, suppliers, and other Nordson EFD locations, primarily in the UK, Ireland, Nordics and by exception supporting in Europe. About Nordson EFD (Engineered Fluid Dispensing) Nordson EFD is a world-leading designer and manufacturer of fluid dispensing systems and single-use fluid packaging. By joining our team today, you will help us bring innovative ideas to life. Nordson EFD is a global team that works to create systems and consumables that improve the fluid dispensing process. We offer a supportive culture in a growing and dynamic work environment. Whether you're just beginning your career or you're a seasoned professional, there's a place for you to belong at Nordson EFD. We offer hourly and salary positions in production, maintenance, customer service, quality, engineering, and more. We actively invest in our teams to help you build your skillsets and advance your career. Our recruitment process is designed to identify the best qualified candidates for the role, and we are committed to ensuring a fair and equitable interview process. We are looking for candidates who have a passion for inclusion, diversity and equity, and the ability to contribute to a culture where all employees feel valued, respected, and included. Interested? If you are looking for an exciting opportunity to join a team that is dedicated to providing innovative fluid dispensing solutions and creating an inclusive and diverse workplace, please apply online with your CV.

Job Description Nordson EFD (Engineered Fluid Dispensing), a leading provider of precision fluid dispensing systems, is seeking a dynamic and highly motivated Application Engineer to join our team in Dunstable, UK. We are committed to fostering a diverse and inclusive workplace and we are looking for candidates who share that same commitment. Summary of the role As Application Engineer, you will make a significant contribution to sales growth through technical support and application training. You will advise our customers on their sales applications and demonstrate our solutions and expertise for these applications in our lab or directly at the customer's site. In this key role, you will support technical application and development projects and conduct lab and customer testing, system and quotation acceptance, service calls, and commissioning. Role and Responsibilities Main point of contact for our lab, including the test and demonstration equipment in our UK office; ensuring that the EFD systems are clean and ready for use. Reporting any issues to the European technical applications team. Ongoing training and technical support for the sales and technical teams to ensure optimal market presence of our systems. Ongoing technical support and consultation for customers, sales, and regional managers to ensure our market success. Training customers on our sales solutions . Participation in regular project meetings with customers and sales teams at trade fairs, open house events, and similar events in the region. Ensuring that all new product versions are fully understood by the sales teams and integrated into their daily work and technical support to avoid any ambiguities during the implementation of new product versions in all European regions - both commercially and technically. Skills and Qualifications Completed engineering degree and/or relevant professional experience required. Experience with testing techniques and a high level of mechanical and electrical skills (mechatronics). Experience in troubleshooting and fault analysis of electronic and electromechanical components or similar. Experience in automation technology and analysis. Experience in software development, preferably in automation/robotics. Knowledge of Ethernet - TCP/IP. Ability to adapt to the customer's industrial systems. Fluent English. Driver's license. Experience with automation, 2, 3, 4, and more axis controllers is beneficial. EtherCat (Beckhoff PLC), Profinet (Siemens PLC) beneficial Understanding of Industry 4.0 is beneficial. Experience with industrial communication protocols and an overview of standards and future developments is beneficial Proficiency in MS Office and other technical software is essential. Excellent work ethic, positive "can-do" attitude. Ability to organize workflows and prioritize tasks. Strong problem-solving skills, critical and creative thinking, risk assessment. Excellent negotiation skills, relationship building, moderation, and decision-making skills. Ability to act proactively and handle unexpected problems. Strong interpersonal skills and the ability to communicate effectively, both verbally and in writing, with people at all levels. Ability to work under pressure and meet tight deadlines. Excellent presentation skills are an advantage. Travel You will travel approximately two to three days per week to customers, suppliers, and other Nordson EFD locations, primarily in the UK, Ireland, Nordics and by exception supporting in Europe. About Nordson EFD (Engineered Fluid Dispensing) Nordson EFD is a world-leading designer and manufacturer of fluid dispensing systems and single-use fluid packaging. By joining our team today, you will help us bring innovative ideas to life. Nordson EFD is a global team that works to create systems and consumables that improve the fluid dispensing process. We offer a supportive culture in a growing and dynamic work environment. Whether you're just beginning your career or you're a seasoned professional, there's a place for you to belong at Nordson EFD. We offer hourly and salary positions in production, maintenance, customer service, quality, engineering, and more. We actively invest in our teams to help you build your skillsets and advance your career. Our recruitment process is designed to identify the best qualified candidates for the role, and we are committed to ensuring a fair and equitable interview process. We are looking for candidates who have a passion for inclusion, diversity and equity, and the ability to contribute to a culture where all employees feel valued, respected, and included. Interested? If you are looking for an exciting opportunity to join a team that is dedicated to providing innovative fluid dispensing solutions and creating an inclusive and diverse workplace, please apply online with your CV.

Join OneAdvanced KEY PURPOSE OF THE ROLE You will serve as the primary point of contact for our clients, ensuring their satisfaction, retention, and success by delivering exceptional service and driving continuous value from our managed IT solutions. You will manage and be responsible for the operational success and commercial profitability of the services delivered to the nominated customers. Using your subject matter expertise and experience, you will ensure that all necessary governance and reporting mechanisms are established and aligned with company standards. You will maintain continuity of good business practices during the contract in-life phase What You Will Do KEY RESPONSIBILITIES Responsibilities will include: Build and maintain strong, long-term client relationships. Ensure regular customer contact through on-site visits. Act as the trusted advisor and liaison between the client and internal teams. Understand client goals and align OneAdvanced services to meet business needs. Proactively monitor account health, usage metrics, and satisfaction levels. Manage client onboarding, renewals, and service escalations. Identify upsell and cross-sell opportunities in coordination with the sales team. Collaborate with internal teams to resolve issues and ensure client expectations are met. Track and report on client engagement, KPIs, XLAs, and service performance. Contract management and development Financial / Commercial Management (including P&L Management and Reporting) Service Level Management Service Delivery Strategy and Development Risk Management Continuous Service Improvement Make decisions critical to customer engagement and success Develop long term strategic customer and OneAdvanced relationships Accountable for all contractual elements pertaining to the customer deliverables KEY ACCOUNTABILITES (THE CORE ACTIVITES, OUTPUTS EXPECTED OF THE ROLE, REGULATORY & LEGAL REQUIREMENTS) Manage the profitability of allocated contracts, analysis of P&L and customer contractual reporting. Identify service improvements coming out of complex operational and organisational problems and measures to improve profitability of account/s. To be fully familiar with the detail of all aspects of the contract, ensuring a thorough understanding of the companies obligations, and that these are delivered against. Understand the resources and costs required, and utilized, in the delivery of the contract. Accountable for the service performance of their customer contracts Contribute to team initiatives and service improvement. Manage efficiency programmes to ensure profitability and contractual obligations expectations are met and improved upon. Be actively involved in SMT Improvement initiatives and leadership priorities. Manage day-to-day relationships with key stakeholders, building strong and productive working relationships. Apply strict change control to all areas of the contract ensuring that specialist support is engaged. Build cohesive working relationships with internal stakeholders to develop cross department and business unit associations. Manage and be responsible for an accurate and up to date Risk Register. Fully understand the customers' business and technical environment and be proactive in aligning OneAdvanced resources to ensure the most cost-efficient delivery model. Prepare regular Service Reports incorporating appropriate Key Performance Indicators to show performance of the services provided against the terms of the contract. Chair regular Service Review Meetings focusing on performance against contract and opportunities to develop the relationship and services with the customer. Where appropriate, produce and maintain a Service Catalogue and Operations Service Manual (Handbook) in relation to the contracted deliverables utilising the expertise of the Service Transition team. Produce and managed the delivery of Service Improvement plans (SIPS) and Continuous Service Improvement (CSI) items. Maintain positivity and a solution focused approach in challenging situations. Role model this behaviour to build team confidence levels. Ensure that all elements of service delivered via partners are covered by contracted terms that are at least equal to the OneAdvanced contracted deliverables. Manage the partner appropriately to ensure their business obligations are met. Any exceptions to be identified as a risk and mitigated as far as practical. Ensure out of scope chargeable revenue information is captured and submitted for invoice at agreed intervals. Identify additional opportunities and either progress directly or work with the Account Director to develop. Support Sales in the re-negotiation of contracts If requested by SMT be involved in the bid for new contracts including (but not limited to) signing off Service Management and commercial elements. Present to potential customers the benefits of the Customer Success practise. Act as a point of escalation for customer issues & co-ordination of resources. Act as first point of reference for penalty claims and manage these to resolution. Manage small in-life projects. Support pre-Sales activity on new services & solutions ensuring alignment to existing services that are provided. Ensure adherence to all OneAdvanced procedures including escalation, complaint, quality, confidentiality, and security policy. What You Will Have KEY CAPABILITIES In-depth understanding of service provided and specialised level of knowledge of service disciplines A minimum of 3 years experience in a SIAM Service Integrator Role ITIL Foundation V3 certificated (V4 preferred) Recognised as a subject matter expert in Service Delivery best practice Demonstrate understanding of Financial contract management Must be able to understand and interpret contractual terms Ability to interpret internal and external business challenges and take decisions independently whilst guided by policies and procedures and departmental leads. Able to identify and resolve complex operational issues whilst cognisant of broader business impacts. High level of commercial competency - able to identify and progress new business opportunities, able to identify risks and mitigate, coordinating the business to do so. Seen as a role model to CSM team members Continuous improvement ethic - ability to identify and implement Service and Commercial improvements using the LEAN CSI model. Significant experience in external client facing roles delivering service. Excellent relationship management skills, must project a professional image at all times Excellent matrix management skills. To ensure all teams delivery to their full potential. Excellent analytical capability Ability to work independently with minimal guidance Ability to plan, run, manage, and accurately record effective meetings Demonstrate understating of the OneAdvanced Vales and the impact they have on the business Live the values of the Major Customer Success Management team charter High level of communication / negotiation and influencing skills with the ability to build relationships with senior internal and external stakeholders. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. . click apply for full job details

Store Manager - Doncaster page is loaded Store Manager - Doncasterlocations: Doncaster, AUStime type: Full timeposted on: Posted Todayjob requisition id: R-109399At Swarovski, where innovation meets inspiration, our Store Managers are our ultimate advocates, providing our customers with extraordinary service and an awe-inspiring brand experience.We are searching for a committed Store Manager to place crystal into the hearts and hands of our customers, to lead and grow a team with passion and enthusiasm and make dreams come true.Join us if you are looking for a rewarding role within a diverse team that is pushing boundaries and shares your real passion for fashion and jewelry.Be part of a truly iconic global brand, learn and grow with us. A world of wonder awaits you. About the job You are an advocate of our brand. In this role and together with the team, you will: Strive for excellence and go beyond in every customer interaction to deliver an exceptional customer experience Build a loyal portfolio of existing and new customers Recruit, lead and grow a team with a growth mindset, passion and enthusiasm Exceed personal and team service and sales targets Be the driving force behind new and ongoing service and sales opportunities - directly impacting our growth and success. About you You are an experience Store Manager, and you have: Worked in a multi-cultural retail environment with a minimum of 3 years' experience. Experience in luxury, Fashion/Cosmetics/Lifestyle Brands. Excellent and proven leadership and coaching skills. Digital proficiency. A winning personality to easily establish trust relationships with customers, teams and stakeholders English skills What we offer You can expect a range of benefits, including: Swarovski products discounts Employee Assistance Program Volunteering leave Learning and development programs Masters of Light Since 1895 Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality.Founded in 1895 in Austria, the company designs, manufactures and sells the world's finest crystal, gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Swarovski Crystal Business has a global reach with approximately 2,400 stores and 6,700 points of sales in around 140 countries and employs more than 18,000 people. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group. A responsible relationship with people and the planet is part of Swarovski's heritage. Today this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion and self-expression, and in the philanthropic work of the Swarovski Foundation, which supports charitable organizations bringing positive environmental and social impact.Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under the law of the countries we operate in.Joining Swarovski means being part of a bigger purpose. You can create a positive impact and work wonders by bringing your unique ideas to life. Together, we'll inspire the world of interior décor, fashion, culture, film and entertainment. Recruitment Process at Swarovski You are just a few steps away from becoming a part of our World of Wonder. Select the job that excites you the most, tailor your CV and submit your application. We will be in touch once your application has been carefully reviewed to ask you additional questions, share position details and the next steps. If successful, we will invite you for at least one interview and might ask you to prepare a case study or do an assessment test. You will have time to ask your questions too. CV Tips to Nail Your Dream Job The first impression matters: make your two-page CV professional and aesthetic. Add the most relevant details that reflect you are a great match for the role, focus on your skills, projects, achievements, results and education. Tell us how well do you speak/write any other foreign languages. We like to read the summaries of candidates' profiles with goals and passions - they highlight your personality and motivation. If you are at the beginning of your career journey, show your individuality and highlight the details that are relevant to the role (e.g. internships, voluntary or temporary jobs, online courses, certificates, year abroad exchange programs)

Ideals is a global B2B SaaS product company recognized as the most highly rated and customer-centric brand in the secure business collaboration market. Trusted by over 2,000,000 users from 175,000 companies globally, we help people run high-stakes processes and make important decisions with less stress, higher quality, and shorter hours. Ideals Virtual Data Room (VDR) : Secure document sharing and collaboration for due diligence, fundraising, corporate reporting, licensing, clinical trials, and other complex transactions. Ideals Board : Board and leadership collaboration platform for faster, safer, and more compliant decision-making. The role Delivering an exceptional customer experience is key at Ideals. Our Customer Success team has been crucial in driving a high level of customer satisfaction and securing our Market Leader status on G2 for 5 consecutive years. We are looking for a Customer Success Manager to join our Customer Success team in the UK . This is a post-sales role with full portfolio ownership: you'll lead renewals, onboarding, and account expansion for high-value B2B clients, including some of the most strategic names in our European portfolio. You'll work cross-functionally to drive adoption and maximize account potential, with direct influence over revenue targets and client retention. This is a unique opportunity to build an excellent track record in a multinational, mature yet fast-evolving SaaS environment. You'll own and impact the customer relationship, working closely with multiple departments to support our scaling growth in the UK region and beyond. Please note that we can only consider candidates located in London or close by, since the role involves meeting clients in person. What you will do Research and study new clients to identify their expected value from the product and future potential growth opportunities Conduct kick-off (onboarding) trainings for new clients Manage a portfolio of roughly 100 accounts - including 30% high-touch - with structured follow-ups, clear prioritization, and proactive engagement across the entire customer journey Execute renewals and expansions proactively, based on account usage, growth potential, and business insights Conduct exit interviews with churned clients Drive customer advocacy initiatives by securing satisfied client reviews, testimonials, or case studies Participate in special projects to improve the customer success playbooks or introduce new customer success activities What you bring Full professional proficiency in English (C1) At least 3 years of experience as an Account Manager or a CSM in B2B, preferably in SaaS Proven track record managing a book of business of 50+ accounts, with a strong ability to plan, organize and prioritize effectively Experience driving MRR/ARR growth through renewals, upsells, or cross-sells Experience in leading commercial conversations with the client (e.g., pricing, discounting, upselling) Customer-driven personality with empathetic and emotional intelligence skills Excellent communication, interpersonal, and presentation skills Nice to have Fluency in another European language Familiarity with data rooms, board portals, or secure collaboration tools Experience in sales Our assessment process Screening call with the Talent Acquisition Specialist ( 45 mins) Competency-based interview with the Talent Acquisition Specialist (60 mins) Roleplay with the Hiring Manager (45 mins) Unrivaled recognition We're proud to be celebrated by our customers and teammates G2 Market Leader Based on 600+ reviews 4.7 out of 5 Trusted by talent based on 100+ reviews 4.8 out of 5 Reach globally with a team celebrated by your sales peers You'll enjoy the right blend of support and autonomy to help you reach your full potential, anywhere in the world Remote-first flexibility to shape your ideal workday Home workplace budget Co-working expense coverage

Job Requisition ID # 25WD91668 AI Research Scientist/Engineer (Multimodal) Position Overview As an AI Research Scientist at Autodesk Research, you will be doing fundamental and applied research that will help our customers imagine, design, and make a better world.We are a team of scientists, researchers, engineers, and designers working together on projects that range from learning-based design systems, computer vision, graphics, robotics, human-computer interaction, sustainability, simulation, manufacturing, architectural design and construction.This role will report to a Research Manager in the AI Lab. Responsibilities Develop new ML models and AI techniques Lead on research projects within a global team Review relevant AI/ML literature to identify emerging methods, technologies, and best practices. Explore new data sources and discover techniques for best leveraging data Minimum Qualifications A Master's or PhD in a field related to AI/ML, such as: Computer Science, Mathematics, Statistics, Physics, Linguistics, Mechanical Engineering, or related disciplines Strong background applying Deep Learning techniques (including implementing custom architectures, optimizing model performance, developing novel loss functions, metrics, and benchmarks, and deploying production-ready solutions) Familiarity in statistical methods for Machine Learning (e.g. Bayesian methods, HMMs, graphical models, dimension reduction, clustering, classification, regression techniques, etc.) Familiarity with PyTorch, PyTorch Lightning, or similar frameworks Strong coding abilities in Python Strong Software development skills and familiarity with GPUs, MLOps, Git, High-performance large-scale ML systems and platforms. Experience with Transformers, LLMs, NLP, Multi-modal Deep Learning, and VLMs/MLLMs Publication track record in machine learning conferences and/or journals Preferred Qualifications Significant post-graduate research experience, or five or more years of work experience (actual job title/position will be commensurate with experience) Experience with foundation and open-source models, meta/transfer learning, fine-tuning, distillation, multi-task/continual learning, RL, RLxF, and/or image/audio/video/3D generation/understanding Experience or familiarity with the 3D Graphics/Animation, Manufacturing, Engineering, Architecture, and/or Construction doma Learn More About Autodesk Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world. Salary transparency Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package. Diversity & Belonging We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here:Please search for open jobs and apply internally (not on this external site).

Select how often (in days) to receive an alert: Assistant Store Manager Kate Spade Gretna, SCT, GB Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home décor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles. Kate Spade New York is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible. Primary Purpose The Assistant Store Leader leads the store with their Store Leader by maximizing store productivity and profitability through teambuilding and staff development, goal attainment, and by ensuring compliance with all Kate Spade Standards. We are looking for an exceptional Assistant Store Leader that leads by example, sets the tone on the sales floor, and provides feedback to the store team that will result in exceeding Kate Spade Service standards. In return you will be given the chance to lead an exceptional team and be part of a rapidly expanding modern luxury brand with the opportunity to advance your career. PROFILE The successful individual will leverage their proficiency to: Take ownership and accountability for store and support the Store Leader; Show leadership through role modeling Kate Spade Service behaviors and Kate Spade selling standards; Demonstrate empowerment to solve customer problems and meet customers' needs; Inspire team to meet and exceed performance standards; Acts as advocate for the team, able to motivate others to achieve results; Communicates effectively with store leader, peers, supervisors, and corporate partners; Assists in developing plans to address key business issues, and utilizes plans to impact business and achieve desired results; Able to influence others to gain support to achieve goals and complete projects; The accomplished individual will possess: Experience in a retail service environment in a position of management; Knowledge of, and ability to use Microsoft Excel, Word, PowerPoint, and Outlook; Ability to communicate effectively with customers and staff and manoeuvre the sales; Ability to work flexible schedule to meet the needs of the business, including nights, weekends and Public holidays. Our Competencies for All Employees Courage : Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Dealing with Ambiguity : Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty. Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Interpersonal Savvy : Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably. Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. Our Competencies for All People Managers Strategic Agility : Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans. Developing Direct Reports and Others:Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder. Building Effective Teams : Blends people into teams when needed; creates strong morale and spirit in theirteam; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team. Kate Spade is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under the consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Kate Spade at . Job Segment: Retail Manager, Retail Operations, Store Manager, Outside Sales, Retail, Sales

Select how often (in days) to receive an alert: Store Manager I - CE UK Cheshire Oaks (40 Hours) Coach Wirral, CHW, GB Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style. Coach is part of the Tapestry portfolio - a global house of brands powered by optimism, innovation, and inclusivity. STORE MANAGER Primary Purpose The Store Manager leads the store by maximizing store productivity and profitability through teambuilding and staff development, goal attainment, and by ensuring compliance with all Coach standards. The Store Manager leads by example, sets the tone for the store, and provides feedback to their team that will result in more efficient, productive, and profitable stores that exceed Coach Service expectations. It is their role to protect the Coach Service environment by consistently making decisions that enhance the customer's experience in the store and with the brand. PROFILE The successful individual will leverage their proficiency to: Take ownership and accountability for store; Show leadership through role modeling Coach Service behaviors and Coach selling standards; Demonstrate empowerment to solve customer problems and meet customers' needs; Inspire team to meet and exceed performance standards; Acts as advocate for the team, able to motivate others to achieve results; Communicates effectively with store manager, peers, supervisors, and corporate partners; Develops plans to address key business issues, and utilizes plans to impact business and achieve desired results; Able to influence others to gain support to achieve goals and complete projects; The accomplished individual will possess: Experience in a retail service environment in a position of management; Knowledge of, and ability to use Microsoft Excel, Word, PowerPoint, and Outlook; Ability to communicate effectively with customers and staff and manoeuvre the sales; Ability to work flexible schedule to meet the needs of the business, including nights, weekends and Public holidays. Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at . Job Segment: Retail Manager, Retail Operations, Store Manager, Retail

THE OPPORTUNITY Following the successful launch of our first flagship store in Milton Keynes in November last year, we're entering an exciting new phase of growth and are looking for an exceptional Regional Manager to lead the rollout of future store openings and shape the long-term success of our UK retail estate across Joma Jewellery and Katie Loxton. This is a highly influential, hands on leadership role where you will take ownership of regional performance, team capability, and customer experience, while working closely with Head Office to help define and scale our retail strategy. During your first three months, you will spend 3-4 days per week in store, establishing strong foundations, embedding effective ways of working, and gaining first hand insight into our teams, customers, and retail performance. You will also have the opportunity to spend time at our stunning Head Office in Banbury, Oxfordshire to connect and collaborate with key head office teams. As Regional manager you will make an impact by driving commercial performance, building high-performing store teams, leading new store openings, and acting as the voice of retail-using insight, data, and customer feedback to influence strategy and continuous improvement across the business. This role offers the opportunity to combine strategic thinking with visible, hands on leadership. You'll directly manage Store Managers, develop future retail leaders, and ensure every store delivers an exceptional, consistent brand experience while meeting ambitious sales and profitability targets. If you are a commercial, people focused retail leader who thrives in a fast growing, multi site environment, then this may be the perfect position for you! BEHIND THE BRANDS We're a family run,entrepreneurial company with an exciting pace of life and abright and friendly team.We are passionate about creatingstunning productswith a personal touch andinnovating our businessbehind the scenes. We value creativity, collaboration and integrity. HOW YOU'LL CONTRIBUTE Defining and implementing retail strategies, processes, KPIs, and operational standards to drive store performance and growth. Partnering with Head Office, Marketing, Buying, and HR to ensure store setup, merchandising, product strategy, and team frameworks support brand objectives. Developing and delivering training programs, induction frameworks, and scalable processes to build high performing teams. Leading new store openings, relocations, refits, and launches, ensuring operational readiness and commercial success. Monitoring and analysing regional sales, KPIs, and customer insights to identify growth opportunities and improve performance. Driving operational excellence, compliance, and consistent customer experiences across all stores. Managing, coaching, and developing Store Managers and retail teams, fostering a high performance culture aligned with brand values. Recruiting and retaining talent, implementing succession plans, and creating career development opportunities. Championing brand standards, customer experience, and cultural change across the retail estate. Project managing retail initiatives, cross functional coordination, and ad hoc projects to deliver measurable outcomes. Overseeing HR processes, employee relations, performance management, and compliance within the region. THE TALENT YOU'LL BRING Full clean UK driver's licence. Proven experience leading multi site retail teams and managing Store Managers to drive performance, accountability, and a high performing culture. Strong commercial and analytical skills, with the ability to interpret KPIs, sales data, and store metrics to make actionable decisions. Expertise in store operations, visual merchandising, and implementing processes that ensure operational excellence. Experience managing store openings, relocations, refits, and operational change initiatives. Hands on HR experience, including performance management, employee relations, and team development. Track record of building high performing teams that deliver exceptional customer experiences. Excellent communication and influencing skills across head office and store teams. Strategic thinker, able to translate business goals into regional retail plans and initiatives. Understanding of omnichannel retail and integrating in store and online experiences. Proven ability to achieve regional sales targets and manage profitability. PERFECTLY PACKAGED Acompetitive salary 33 days holiday including bank holidays rising to 35 with length of service Abroadbenefitspackageincluding our staff favourite - a very generousstaff discount acrossboth our brands. Seeall ofour benefits on our careersportal Opportunities to make an impact as well as learn and developfurther An innovative and friendly workplacewith a team we're proud to be part of. Find out more aboutus andour cultureon ourcareersportal Joma Jewellery was founded in 2008 by Katie and Geoff Loxton, since then we have gone from strength to strength, launching Katie Loxton in 2015 and growing our business beyond the UK. We know that part of that growth comes from the fact that we take diversity and inclusion very seriously. We strive to be the best in our field, and we know that happens by hiring a diverse team and encouraging everyone to be their authentic selves when working with us. We don't hire based on cultures, preferences, or personalities - it's what you bring to the team that counts. We are always striving to improve our way of working to be more inclusive, diverse and equal, including encouraging all team members to bring their ideas to the table as we know this is key to our continued success.