A well-established and respected food manufacturing business is seeking an experienced Account Manager to join its commercial leadership team. This is an excellent opportunity for a driven commercial professional to take ownership of a significant customer portfolio, lead strategic account development, and deliver profitable growth across a broad product range. As the recruitment partner for this organisation, we are looking for an individual who combines strong commercial acumen with excellent relationship management skills and a proven track record of success within a fast-paced manufacturing environment. The Role You will be responsible for: Leading the commercial management of key food manufacturing accounts Delivering sales, gross profit and volume targets across a defined portfolio Identifying and converting growth opportunities, including cross-selling and new business Developing structured account plans with clear short-, medium- and long-term objectives Managing customer relationships and acting as the primary commercial contact Overseeing customer-led NPD and EPD projects from concept through to launch Negotiating and securing supply contracts and ensuring full contractual compliance Providing accurate monthly, 6+6 and annual budget forecasts Representing the business at customer meetings and relevant industry events About You We are seeking someone with: Strong experience in commercial or account management within food manufacturing Excellent communication, negotiation and presentation skills Proven ability to manage key customer relationships at multiple levels A solid understanding of commercial performance metrics Confidence in managing NPD and EPD projects High levels of self-motivation, credibility and integrity Good working knowledge of Microsoft Excel and PowerPoint This is a fantastic opportunity to join a respected, growth-focused food manufacturer where you will have real autonomy, long-term career prospects and the chance to make a significant commercial impact. Please contact Emily at Pure for more information.
Apr 30, 2026
Full time
A well-established and respected food manufacturing business is seeking an experienced Account Manager to join its commercial leadership team. This is an excellent opportunity for a driven commercial professional to take ownership of a significant customer portfolio, lead strategic account development, and deliver profitable growth across a broad product range. As the recruitment partner for this organisation, we are looking for an individual who combines strong commercial acumen with excellent relationship management skills and a proven track record of success within a fast-paced manufacturing environment. The Role You will be responsible for: Leading the commercial management of key food manufacturing accounts Delivering sales, gross profit and volume targets across a defined portfolio Identifying and converting growth opportunities, including cross-selling and new business Developing structured account plans with clear short-, medium- and long-term objectives Managing customer relationships and acting as the primary commercial contact Overseeing customer-led NPD and EPD projects from concept through to launch Negotiating and securing supply contracts and ensuring full contractual compliance Providing accurate monthly, 6+6 and annual budget forecasts Representing the business at customer meetings and relevant industry events About You We are seeking someone with: Strong experience in commercial or account management within food manufacturing Excellent communication, negotiation and presentation skills Proven ability to manage key customer relationships at multiple levels A solid understanding of commercial performance metrics Confidence in managing NPD and EPD projects High levels of self-motivation, credibility and integrity Good working knowledge of Microsoft Excel and PowerPoint This is a fantastic opportunity to join a respected, growth-focused food manufacturer where you will have real autonomy, long-term career prospects and the chance to make a significant commercial impact. Please contact Emily at Pure for more information.
We have an exciting opportunity for a proactive and experienced Account Manager to join our dynamic and forward-thinking Commercial team within the Cement Division of Breedon Group. Covering the North of England and Scotland, this role offers the chance to make a tangible impact on our business while advancing your career in a supportive and innovative environment. As Commercial Account Manager, you will play a pivotal role in driving sales and volume growth by managing existing key accounts, identifying new opportunities, and targeting new markets. You will support the achievement of Breedon's strategic objectives by leveraging your industry expertise and staying informed about major projects across your region. Key Responsibilities Building and nurturing strong relationships with key customer accounts, fostering trust and loyalty to secure long-term partnerships. Proactive approach to structured and targeted call planning. Developing and executing strategic Key Account Management Plans to deliver measurable results for both Breedon and its customers. Identifying and targeting new markets and opportunities to drive sustainable business growth. Collaborating with Logistics and Supply Chain teams to ensure consistent service delivery and alignment with market demands. Providing accurate sales forecasts, account updates, and insights into market trends to support business planning and decision-making. Acting as a positive, professional point of contact for customers and internal stakeholders, resolving queries promptly and ensuring optimum service levels. Skills, Knowledge & Expertise We are seeking a results-driven and adaptable individual who values building strong customer relationships and is passionate about delivering exceptional service. This role requires someone who thrives in a challenging environment, embraces forward-thinking approaches, and demonstrates a personable and professional attitude. The ideal candidate will bring the following skills, knowledge, and experience Highly self-motivated individual Proven experience in managing sales pipelines, developing business plans, and driving revenue growth. A strong understanding of decision-making processes within sales channels, with demonstrable success in influencing and navigating customer decisions. Ability to excel under pressure and consistently deliver results in high-demand environments. Exceptional communication, presentation, and negotiation skills, including the ability to present technical information in a clear and engaging manner. A customer-focused mindset with a passion for delivering outstanding service and building lasting relationships. Strong IT skills, with the ability to produce and analyse data, and create detailed reports. A valid driver's license. A minimum of 3 years' experience in an external account management position is desirable. The successful candidate will be expected to travel and stay away from home as required to meet business needs. They must also demonstrate flexibility to accommodate customer requirements, which may occasionally fall outside of standard working hours. Our Values At Breedon Group, we pride ourselves on living by our four simple values: We keep it simple. We make it happen. We show we care. We strive to improve. These values guide every aspect of what we do and are the foundation of our success. Why Join Us? At Breedon Group, our mission is to make a material difference in the lives of our colleagues, customers, and communities. We are committed to meaningful relationships, sustainability, and creating opportunities for growth. By joining us, you will : Be part of a business that empowers its people and values their contributions. Play a key role in shaping the future of our business through innovation and collaboration. Contribute to a company that prioritises sustainability, balancing economic, social, and environmental impacts to benefit all stakeholders. This is an opportunity to leave your mark and grow within a supportive and forward-thinking organisation. Job Benefits Company car or car allowance Company pension Bonus scheme Holiday buy scheme Life assurance Share Save Scheme Enhanced Maternity, Paternity & Adoption schemes Volunteering policy Health & wellbeing initiatives Employee discount schemes Digital GP
Apr 30, 2026
Full time
We have an exciting opportunity for a proactive and experienced Account Manager to join our dynamic and forward-thinking Commercial team within the Cement Division of Breedon Group. Covering the North of England and Scotland, this role offers the chance to make a tangible impact on our business while advancing your career in a supportive and innovative environment. As Commercial Account Manager, you will play a pivotal role in driving sales and volume growth by managing existing key accounts, identifying new opportunities, and targeting new markets. You will support the achievement of Breedon's strategic objectives by leveraging your industry expertise and staying informed about major projects across your region. Key Responsibilities Building and nurturing strong relationships with key customer accounts, fostering trust and loyalty to secure long-term partnerships. Proactive approach to structured and targeted call planning. Developing and executing strategic Key Account Management Plans to deliver measurable results for both Breedon and its customers. Identifying and targeting new markets and opportunities to drive sustainable business growth. Collaborating with Logistics and Supply Chain teams to ensure consistent service delivery and alignment with market demands. Providing accurate sales forecasts, account updates, and insights into market trends to support business planning and decision-making. Acting as a positive, professional point of contact for customers and internal stakeholders, resolving queries promptly and ensuring optimum service levels. Skills, Knowledge & Expertise We are seeking a results-driven and adaptable individual who values building strong customer relationships and is passionate about delivering exceptional service. This role requires someone who thrives in a challenging environment, embraces forward-thinking approaches, and demonstrates a personable and professional attitude. The ideal candidate will bring the following skills, knowledge, and experience Highly self-motivated individual Proven experience in managing sales pipelines, developing business plans, and driving revenue growth. A strong understanding of decision-making processes within sales channels, with demonstrable success in influencing and navigating customer decisions. Ability to excel under pressure and consistently deliver results in high-demand environments. Exceptional communication, presentation, and negotiation skills, including the ability to present technical information in a clear and engaging manner. A customer-focused mindset with a passion for delivering outstanding service and building lasting relationships. Strong IT skills, with the ability to produce and analyse data, and create detailed reports. A valid driver's license. A minimum of 3 years' experience in an external account management position is desirable. The successful candidate will be expected to travel and stay away from home as required to meet business needs. They must also demonstrate flexibility to accommodate customer requirements, which may occasionally fall outside of standard working hours. Our Values At Breedon Group, we pride ourselves on living by our four simple values: We keep it simple. We make it happen. We show we care. We strive to improve. These values guide every aspect of what we do and are the foundation of our success. Why Join Us? At Breedon Group, our mission is to make a material difference in the lives of our colleagues, customers, and communities. We are committed to meaningful relationships, sustainability, and creating opportunities for growth. By joining us, you will : Be part of a business that empowers its people and values their contributions. Play a key role in shaping the future of our business through innovation and collaboration. Contribute to a company that prioritises sustainability, balancing economic, social, and environmental impacts to benefit all stakeholders. This is an opportunity to leave your mark and grow within a supportive and forward-thinking organisation. Job Benefits Company car or car allowance Company pension Bonus scheme Holiday buy scheme Life assurance Share Save Scheme Enhanced Maternity, Paternity & Adoption schemes Volunteering policy Health & wellbeing initiatives Employee discount schemes Digital GP
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
Apr 30, 2026
Full time
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
Apr 30, 2026
Full time
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
The Opportunity This is an entry-level sales role within a major projects division, supporting the pre-construction and bid teams on high-value curtain walling, façade and architectural glazing projects. You'll be involved in the early stages of the sales process - qualifying enquiries, tracking projects, and supporting the team in securing major construction contracts. This is a structured route into project-led sales within the building envelope sector. The Role - Trainee Sales Executive Supporting pre-construction and bid management teams Handling inbound enquiries - qualifying and fact-finding Passing opportunities to senior colleagues or arranging meetings Attending meetings, site visits and surveys (with full support) Assisting with tender submissions and project tracking Gradually taking on more responsibility as you develop The Person - Trainee Sales Executive You are likely to be a graduate in Architecture, Architectural Technology, Surveying, or a similar construction related degree Able to read drawings and understand building design Confident communicator - comfortable on the phone and in meetings Ambitious, personable and keen to build a career in construction sales The Company Established UK manufacturer/contractor within curtain walling and architectural glazing Strong track record delivering high-profile, design-led projects Growing business with clear investment in people and progression Committed to sustainability, with a Net Zero target Package £32k-£35k basic Company bonus scheme Pension 22 days holiday + option to purchase more Apply Now If you're looking to break into construction sales and want a role with genuine progression, apply today or get in touch for more details on this trainee sales executive role. Integra Outsourcing: Integra are a sales recruitment consultancy specialising in the recruitment of field sales professionals on a nationwide basis across a number of market sectors, but with emphasis on the Construction industry. Typically recruiting sales executive, sales representative, account executive, account manager, territory sales manager, area sales manager and business development manager positions. Key words for this role include: trainee sales, field sales, telesales, project tracking, curtain walling, architectural glazing, facades, cladding, building envelope, construction and sales executive
Apr 30, 2026
Full time
The Opportunity This is an entry-level sales role within a major projects division, supporting the pre-construction and bid teams on high-value curtain walling, façade and architectural glazing projects. You'll be involved in the early stages of the sales process - qualifying enquiries, tracking projects, and supporting the team in securing major construction contracts. This is a structured route into project-led sales within the building envelope sector. The Role - Trainee Sales Executive Supporting pre-construction and bid management teams Handling inbound enquiries - qualifying and fact-finding Passing opportunities to senior colleagues or arranging meetings Attending meetings, site visits and surveys (with full support) Assisting with tender submissions and project tracking Gradually taking on more responsibility as you develop The Person - Trainee Sales Executive You are likely to be a graduate in Architecture, Architectural Technology, Surveying, or a similar construction related degree Able to read drawings and understand building design Confident communicator - comfortable on the phone and in meetings Ambitious, personable and keen to build a career in construction sales The Company Established UK manufacturer/contractor within curtain walling and architectural glazing Strong track record delivering high-profile, design-led projects Growing business with clear investment in people and progression Committed to sustainability, with a Net Zero target Package £32k-£35k basic Company bonus scheme Pension 22 days holiday + option to purchase more Apply Now If you're looking to break into construction sales and want a role with genuine progression, apply today or get in touch for more details on this trainee sales executive role. Integra Outsourcing: Integra are a sales recruitment consultancy specialising in the recruitment of field sales professionals on a nationwide basis across a number of market sectors, but with emphasis on the Construction industry. Typically recruiting sales executive, sales representative, account executive, account manager, territory sales manager, area sales manager and business development manager positions. Key words for this role include: trainee sales, field sales, telesales, project tracking, curtain walling, architectural glazing, facades, cladding, building envelope, construction and sales executive
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
Apr 30, 2026
Full time
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Account Manager We are looking for a proactive and adaptable Account Manager to join our team in London. The ideal candidate is a strategic thinker with a hands on mentality; someone who is eager to help the world's biggest brands grow, and can apply this mindset to help Adyen scale. You are excited to work with a global, multicultural team in a collaborative manner and are a keen problem solver. Your focus will be on delivering an outstanding customer experience, finding and delivering on new opportunities, and driving mutual success for Adyen and our customers. Our Account Managers are encouraged to challenge each other and sharpen ideas as a team, because winning is more important than ego. In this role, you'll get your energy from working on a wide portfolio of accounts across a variety of verticals. You'll work alongside a group of talented and driven Account Managers, and together, you'll develop customer relationships and drive commercial growth for your accounts. Why you should join the Adyen Account Management team: At Adyen, the Account Management (AM) team is critical to the growth and success of our business, as well as expanding the Adyen brand across the globe. As part of our Account Management team, you'll manage relationships with innovative international merchants, covering multiple industries and channels. You'll have the opportunity to work on cross functional initiatives and projects in a fast paced, highly entrepreneurial environment with high autonomy. You'll become an expert in the global payments landscape and level up your skills through our AM Academy. What You'll Do: Collaboration: As an Account Manager, you will work closely with your team and collaborate on many different accounts, as well as working individually with your own strategic merchants; Relationship management: Build trust and long term partnerships with merchants to reduce churn and maximize account value; Commercial acumen: Proactively spot growth opportunities and drive commercial discussions with our merchants, to help grow their accounts and meet financial targets; Project management: Prioritize and manage short and long term projects with varying timelines across multiple accounts, leveraging internal support teams where relevant; Feedback: Act as a voice of the customer within the business, providing feedback that helps improve both product and merchant experience; Independently manage and prioritise tasks to meet project deadlines with minimal supervision, while proactively identifying and resolving issues to ensure smooth workflow and consistent delivery of high quality results. Who You Are: You have 3-6 years of experience in a client facing and commercial role, either on the merchant side or in complex enterprise software, technical infrastructure, or financial services; Enjoy engaging with others and developing strong working relationships internally and externally with customers; You're a self starter with a curious mindset. You challenge yourself to go beyond the obvious and use your knowledge to drive customer growth; Motivated by team commercial targets, with a proven track record of finding, driving and delivering growth within an existing portfolio; You have experience in presenting, negotiating, and structuring complex pricing models; You're highly organized, with excellent time management skills and a constant drive to improve team efficiency; You have full professional written and verbal proficiency in English (other languages are a plus). Our Diversity, Equity and Inclusion commitments Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you're from, we welcome you to be your true self at Adyen. Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What's next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don't be afraid to let us know if you need more flexibility. This role is based out of our London office (3x in the office, 2x WFH). We do not offer remote only roles. The way we work is guided by the eight principles of the Adyen Formula. Learn more here. To our customers we're not just another technology provider. We're partners in their growth. If you're not just another sales leader, marketing professional, or support specialist then a career at Adyen is the right career for you.
Apr 30, 2026
Full time
Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Account Manager We are looking for a proactive and adaptable Account Manager to join our team in London. The ideal candidate is a strategic thinker with a hands on mentality; someone who is eager to help the world's biggest brands grow, and can apply this mindset to help Adyen scale. You are excited to work with a global, multicultural team in a collaborative manner and are a keen problem solver. Your focus will be on delivering an outstanding customer experience, finding and delivering on new opportunities, and driving mutual success for Adyen and our customers. Our Account Managers are encouraged to challenge each other and sharpen ideas as a team, because winning is more important than ego. In this role, you'll get your energy from working on a wide portfolio of accounts across a variety of verticals. You'll work alongside a group of talented and driven Account Managers, and together, you'll develop customer relationships and drive commercial growth for your accounts. Why you should join the Adyen Account Management team: At Adyen, the Account Management (AM) team is critical to the growth and success of our business, as well as expanding the Adyen brand across the globe. As part of our Account Management team, you'll manage relationships with innovative international merchants, covering multiple industries and channels. You'll have the opportunity to work on cross functional initiatives and projects in a fast paced, highly entrepreneurial environment with high autonomy. You'll become an expert in the global payments landscape and level up your skills through our AM Academy. What You'll Do: Collaboration: As an Account Manager, you will work closely with your team and collaborate on many different accounts, as well as working individually with your own strategic merchants; Relationship management: Build trust and long term partnerships with merchants to reduce churn and maximize account value; Commercial acumen: Proactively spot growth opportunities and drive commercial discussions with our merchants, to help grow their accounts and meet financial targets; Project management: Prioritize and manage short and long term projects with varying timelines across multiple accounts, leveraging internal support teams where relevant; Feedback: Act as a voice of the customer within the business, providing feedback that helps improve both product and merchant experience; Independently manage and prioritise tasks to meet project deadlines with minimal supervision, while proactively identifying and resolving issues to ensure smooth workflow and consistent delivery of high quality results. Who You Are: You have 3-6 years of experience in a client facing and commercial role, either on the merchant side or in complex enterprise software, technical infrastructure, or financial services; Enjoy engaging with others and developing strong working relationships internally and externally with customers; You're a self starter with a curious mindset. You challenge yourself to go beyond the obvious and use your knowledge to drive customer growth; Motivated by team commercial targets, with a proven track record of finding, driving and delivering growth within an existing portfolio; You have experience in presenting, negotiating, and structuring complex pricing models; You're highly organized, with excellent time management skills and a constant drive to improve team efficiency; You have full professional written and verbal proficiency in English (other languages are a plus). Our Diversity, Equity and Inclusion commitments Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you're from, we welcome you to be your true self at Adyen. Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What's next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don't be afraid to let us know if you need more flexibility. This role is based out of our London office (3x in the office, 2x WFH). We do not offer remote only roles. The way we work is guided by the eight principles of the Adyen Formula. Learn more here. To our customers we're not just another technology provider. We're partners in their growth. If you're not just another sales leader, marketing professional, or support specialist then a career at Adyen is the right career for you.
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
Apr 30, 2026
Full time
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
Imperial Recruitment Group
Sunderland, Tyne And Wear
Imperial Recruitment Group are delighted to announce that we are working a long established organisation to recruit for a Sales & Proposals Director in Sunderland on a permanent basis. LOCATION: Remote Sunderland SALARY: Competitive (Depending on Experience) HOURS: General office hours (Mon -Fri) JOB OVERVIEW: The Sales & Proposals Director provides leadership and is responsible for the sales pipeline and business development activities, along with proposal management of the bid team to ensure that the generation and active progression of opportunities is significant enough to support and achieve the booking and sales targets. The role is responsible for developing and implementing tools and processes that aid the progress of business development into new business sectors, manage sales pipeline producing accurate forecasting tools and reports for business planning, highlight and manage risk at the front end of all opportunities, generate accurate costing material that is in conjunction with other departments ensuring high throughput of enquiries and effective and efficient handover. The Sales and Proposals Director must effectively communicate the vision of the business, driving accountability, ownership, and measured performance. Translating the overarching business deliverables into clearly defined KPIs. You ll be supported with personalised on the job training, coaching, mentoring and twice-yearly development and performance reviews to help maintain & develop your contributions and competence. KEY RESPONSIBILITIES: Present and chair meetings with senior representatives from all customers to ensure that our offer is well received and understood, giving the company the best chances of success. Accountable for all sales negotiations and discussions with customers, ensuring that risk, commercial and contractual obligations are accounted for and that safeguard the business. Accountable for reporting weekly & monthly sales pipeline, forecasting and hot opportunities to the Managing Director, including agreed metrics, Go/Get probability, close dates, project timings, resource allocation, Cost, Cashflow, Scope, Risk. Provide sales direction for the business through detailed business development and analysis of markets to ensure sustainability. Drive best practice techniques within the sales and proposals teams. Accountable for all sales activities to ensure that the business has a healthy pipeline of opportunities supporting the financial targets set. Accountable for successfully achieving the sales and booking targets set by group. Accountable for the management, governance and reporting of monthly sales and proposals performance to the Managing Director, including agreed metrics, OTD of bids, forecast reports, pipeline status. Ensures 100% compliance and governance with business policy and procedures. Contributing to the implementation and then ongoing compliance with quality systems to ISO standards 9001, 14001 and 45001, or equivalent, including planning, preparation, and participation of external audits. Drive continuous improvement strategies with the Senior sales and proposals personnel along with other key stakeholders: process improvement, costing sheet progression, cost reductions, sales material, standardisation of conveyors. Provide effective support for the Sales and proposals team, ensuring technical and commercial support is available as required to ensure all proposals are sufficiently reviewed, approved and achievable, in line with the proposals process. Work with fellow Directors driving collaborative strategies for the group relating to standardisation of policy, process and systems and shared resources. Drive strategy for best practice across all areas of the business, providing leadership, mentoring and guidance to the management team. Develop the Sales and Proposals teams to be more commercially aware of opportunities for competitive advantages, strategic positioning, high risk potentials so that mitigation or reduction measures can be implemented. Minimum Requirements: Demonstrable experience within Material Handling, Construction or / and Structural Steel industries Degree qualified in a technical or business management discipline Experience in a technical sales management role Experience in either a technical sales or proposal management position Experience of owning sales targets, forecasting and pipeline management Critical and analytical thinker, sound decision maker, assertive Able to mentor/lead management teams effectively Experience and understanding of heavy engineering and/or material handling products/processes Strong people management skills Excellent written and verbal communication skills, and with attention to detail Highly organised and able to prioritise workload in a multidisciplinary environment Ability to project strategy clearly, setting goals and objectives for Managers/Senior Managers Experience of presenting up to board level / senior level clients Exceptional leadership, visible, approachable, and with consistency across all business areas Adhere to the business s core values through working relationships, attitude, and behaviour Ability to travel to clients sites when necessary For more information on this opportunity please feel free to contact the retained recruitment partner Adam Pearson at Imperial Recruitment Group. Imperial Recruitment Group is committed to being an equal opportunities employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds, experiences, and abilities, ensuring fair treatment throughout the recruitment process.
Apr 30, 2026
Full time
Imperial Recruitment Group are delighted to announce that we are working a long established organisation to recruit for a Sales & Proposals Director in Sunderland on a permanent basis. LOCATION: Remote Sunderland SALARY: Competitive (Depending on Experience) HOURS: General office hours (Mon -Fri) JOB OVERVIEW: The Sales & Proposals Director provides leadership and is responsible for the sales pipeline and business development activities, along with proposal management of the bid team to ensure that the generation and active progression of opportunities is significant enough to support and achieve the booking and sales targets. The role is responsible for developing and implementing tools and processes that aid the progress of business development into new business sectors, manage sales pipeline producing accurate forecasting tools and reports for business planning, highlight and manage risk at the front end of all opportunities, generate accurate costing material that is in conjunction with other departments ensuring high throughput of enquiries and effective and efficient handover. The Sales and Proposals Director must effectively communicate the vision of the business, driving accountability, ownership, and measured performance. Translating the overarching business deliverables into clearly defined KPIs. You ll be supported with personalised on the job training, coaching, mentoring and twice-yearly development and performance reviews to help maintain & develop your contributions and competence. KEY RESPONSIBILITIES: Present and chair meetings with senior representatives from all customers to ensure that our offer is well received and understood, giving the company the best chances of success. Accountable for all sales negotiations and discussions with customers, ensuring that risk, commercial and contractual obligations are accounted for and that safeguard the business. Accountable for reporting weekly & monthly sales pipeline, forecasting and hot opportunities to the Managing Director, including agreed metrics, Go/Get probability, close dates, project timings, resource allocation, Cost, Cashflow, Scope, Risk. Provide sales direction for the business through detailed business development and analysis of markets to ensure sustainability. Drive best practice techniques within the sales and proposals teams. Accountable for all sales activities to ensure that the business has a healthy pipeline of opportunities supporting the financial targets set. Accountable for successfully achieving the sales and booking targets set by group. Accountable for the management, governance and reporting of monthly sales and proposals performance to the Managing Director, including agreed metrics, OTD of bids, forecast reports, pipeline status. Ensures 100% compliance and governance with business policy and procedures. Contributing to the implementation and then ongoing compliance with quality systems to ISO standards 9001, 14001 and 45001, or equivalent, including planning, preparation, and participation of external audits. Drive continuous improvement strategies with the Senior sales and proposals personnel along with other key stakeholders: process improvement, costing sheet progression, cost reductions, sales material, standardisation of conveyors. Provide effective support for the Sales and proposals team, ensuring technical and commercial support is available as required to ensure all proposals are sufficiently reviewed, approved and achievable, in line with the proposals process. Work with fellow Directors driving collaborative strategies for the group relating to standardisation of policy, process and systems and shared resources. Drive strategy for best practice across all areas of the business, providing leadership, mentoring and guidance to the management team. Develop the Sales and Proposals teams to be more commercially aware of opportunities for competitive advantages, strategic positioning, high risk potentials so that mitigation or reduction measures can be implemented. Minimum Requirements: Demonstrable experience within Material Handling, Construction or / and Structural Steel industries Degree qualified in a technical or business management discipline Experience in a technical sales management role Experience in either a technical sales or proposal management position Experience of owning sales targets, forecasting and pipeline management Critical and analytical thinker, sound decision maker, assertive Able to mentor/lead management teams effectively Experience and understanding of heavy engineering and/or material handling products/processes Strong people management skills Excellent written and verbal communication skills, and with attention to detail Highly organised and able to prioritise workload in a multidisciplinary environment Ability to project strategy clearly, setting goals and objectives for Managers/Senior Managers Experience of presenting up to board level / senior level clients Exceptional leadership, visible, approachable, and with consistency across all business areas Adhere to the business s core values through working relationships, attitude, and behaviour Ability to travel to clients sites when necessary For more information on this opportunity please feel free to contact the retained recruitment partner Adam Pearson at Imperial Recruitment Group. Imperial Recruitment Group is committed to being an equal opportunities employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds, experiences, and abilities, ensuring fair treatment throughout the recruitment process.
About The Role Role Overview: proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Client Direct Project Manager to be a key part of our Projects Delivery Department, representing proAV, taking full responsibility for ensuring the successful deployment of an end-to-end programme. They will be entrusted with the responsibility of working alongside the sales, operational and engineering teams in managing project scope for a range of client direct and construction projects. This is an exciting opportunity for an exceptional, experienced Client Direct Project Manager to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities: Perform work on multiple projects within the budgeted cost and to the satisfaction of the client. Monitor the progress and performance against the programme, identifying, resolving, escalating operational problems and minimizing delays. Ensure successful and profitable execution by following standards and supporting the implementation of processes and SOP's that drive consistency. Liaison with other internal departments, clients and contractors / AV integrators. Ensure that the H&S files are in place for your projects and that safe systems of work are put in place. Understand the contractual requirements of your projects and local regulations in regions. Ensure that technical and drawing information is available and correct to allow others to perform their works in an efficient manner adhering to client sign off procedures. Manage the setup elements of systems to prove the concept. Deal with all aspects of the financial management of your projects including invoicing and variations. Deal with all aspects interfacing of audio visual systems the client's buildings this will encompass both hardware and software interfaces. Represent the company at a senior level with the necessary level of professional conduct and presentation. To develop your knowledge from both experience and research to become an "expert" in one or more of a particular area of our project work to whom others in the organisation can refer. Produce project documentation through the lifecycle of the project i.e. Programme of works, reporting. Ensuring the client platforms are updated to include timesheets and project notes - all reporting to be real time. Attend pretender interviews as required by the client being impartial at all times. Demonstrate Technical knowledge of: AVoIP Video, Audio and USB distribution, routing etc over the network. Crestron NVX, Extron NAV, Q-Sys NV and the likes) Bandwidth considerations especially with larger networks with uplinks to other switches. Dante/AES67 Primarily understanding audio over the network, how clocking works, distribution, bandwidth and layer 2 distribution. IP Networks (VLANS, DNS, Multicast/Unicast, PTP) Understanding IP networks for AVoIP, Dante, IPTV, IP addressing and VLAN routing DSP design/ concept Having an understanding how Audio DSP's work; licences needed if applicable. Dante channel counts and limitations depending on device models. Ideally having some DSP design knowledge Conferencing and audio reproduction. Audio basics understanding signal levels, sound reinforcement, echo cancellation, equalisation and audio delays for larger spaces System design (Schematics and workflow) AV signal flow and overall design understanding with the ability to spot errors or issues System build (M&E, containment, power and data requirements) Mechanical build of the space including the requirements needed to support the AV needs. Hours of work: 40 hours per week, 9 hours a day, 8.30am-5.30pm, including an hour unpaid break, Monday-Friday. About Us: proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post-deployment support, you're in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry's most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients' business-critical AV systems architecture, products and technologies 24/7/365. Equality, Diversity & Inclusion: proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other's differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.
Apr 30, 2026
Full time
About The Role Role Overview: proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Client Direct Project Manager to be a key part of our Projects Delivery Department, representing proAV, taking full responsibility for ensuring the successful deployment of an end-to-end programme. They will be entrusted with the responsibility of working alongside the sales, operational and engineering teams in managing project scope for a range of client direct and construction projects. This is an exciting opportunity for an exceptional, experienced Client Direct Project Manager to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities: Perform work on multiple projects within the budgeted cost and to the satisfaction of the client. Monitor the progress and performance against the programme, identifying, resolving, escalating operational problems and minimizing delays. Ensure successful and profitable execution by following standards and supporting the implementation of processes and SOP's that drive consistency. Liaison with other internal departments, clients and contractors / AV integrators. Ensure that the H&S files are in place for your projects and that safe systems of work are put in place. Understand the contractual requirements of your projects and local regulations in regions. Ensure that technical and drawing information is available and correct to allow others to perform their works in an efficient manner adhering to client sign off procedures. Manage the setup elements of systems to prove the concept. Deal with all aspects of the financial management of your projects including invoicing and variations. Deal with all aspects interfacing of audio visual systems the client's buildings this will encompass both hardware and software interfaces. Represent the company at a senior level with the necessary level of professional conduct and presentation. To develop your knowledge from both experience and research to become an "expert" in one or more of a particular area of our project work to whom others in the organisation can refer. Produce project documentation through the lifecycle of the project i.e. Programme of works, reporting. Ensuring the client platforms are updated to include timesheets and project notes - all reporting to be real time. Attend pretender interviews as required by the client being impartial at all times. Demonstrate Technical knowledge of: AVoIP Video, Audio and USB distribution, routing etc over the network. Crestron NVX, Extron NAV, Q-Sys NV and the likes) Bandwidth considerations especially with larger networks with uplinks to other switches. Dante/AES67 Primarily understanding audio over the network, how clocking works, distribution, bandwidth and layer 2 distribution. IP Networks (VLANS, DNS, Multicast/Unicast, PTP) Understanding IP networks for AVoIP, Dante, IPTV, IP addressing and VLAN routing DSP design/ concept Having an understanding how Audio DSP's work; licences needed if applicable. Dante channel counts and limitations depending on device models. Ideally having some DSP design knowledge Conferencing and audio reproduction. Audio basics understanding signal levels, sound reinforcement, echo cancellation, equalisation and audio delays for larger spaces System design (Schematics and workflow) AV signal flow and overall design understanding with the ability to spot errors or issues System build (M&E, containment, power and data requirements) Mechanical build of the space including the requirements needed to support the AV needs. Hours of work: 40 hours per week, 9 hours a day, 8.30am-5.30pm, including an hour unpaid break, Monday-Friday. About Us: proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post-deployment support, you're in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry's most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients' business-critical AV systems architecture, products and technologies 24/7/365. Equality, Diversity & Inclusion: proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other's differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
Apr 30, 2026
Full time
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
Role Purpose The Business Project Manager will lead and deliver strategic business transformation initiatives focused on operational improvement, efficiency, and quality. Project Management will be embedded as a core organisational competency, on a par with Total Quality Management (TQM), enabling multiple clearly bounded projects to be delivered at pace and with confidence through reduced delivery variability. Working with cross-functional teams, the role will design, implement, and embed scalable, customer-focused solutions that support long-term organisational strategy. The ideal candidate will have experience delivering transformation initiatives within small to mid-sized organisations operating across the UK, Europe, and North America. Key Responsibilities Project Delivery Develop Project Briefs and convert them into fully scoped project plans Initiate projects aligned to agreed scope, time, cost, and quality parameters Identify risks, dependencies, and constraints and implement mitigation plans Direct delivery using structured workstreams, action logs, governance packs, and MS Planner Manage stage gates, securing stakeholder agreement before progression Control delivery stages to ensure outcomes and quality criteria are met Lead transition into business teams using change management frameworks such as ADKAR to ensure adoption and benefits realisation Close projects effectively, capturing lessons learned to support continuous improvement Business Transformation Deliver strategic initiatives aligned to organisational objectives Embed TQM and continuous improvement principles across processes Analyse current-state operations to identify inefficiencies and optimisation opportunities Design and implement scalable, customer-focused solutions with lasting impact Define KPIs, performance dashboards, and governance frameworks for benefits tracking Support implementation and adoption of PPM toolsets enabling a £60m sales channel serving Tier 1 international logistics organisations Stakeholder & Team Leadership Partner with design, operations, IT, finance, customer service, and commercial teams Drive change management activities to embed new ways of working Promote a culture of accountability, data-driven decision-making, and continuous improvement Coach and develop less experienced Project Managers Champion the maturity of Programme and Project Management as a discipline Skills, Experience & Qualifications Essential Proven delivery of business or operational transformation projects in small to mid-sized organisations Experience working across UK, European, and North American markets Strong track record of leading cross-functional teams and delivering measurable outcomes Experience embedding TQM, Lean, or similar methodologies Strong analytical and problem-solving capability Excellent stakeholder management and communication skills Proficiency with MS Project, MS Planner, and PPM tools Strong governance, risk management, and reporting capability Desirable PRINCE2, APM, PMP, or equivalent certification Experience in logistics, supply chain, or operational environments Knowledge of ADKAR or similar change frameworks Experience supporting multi-million-pound programmes
Apr 30, 2026
Full time
Role Purpose The Business Project Manager will lead and deliver strategic business transformation initiatives focused on operational improvement, efficiency, and quality. Project Management will be embedded as a core organisational competency, on a par with Total Quality Management (TQM), enabling multiple clearly bounded projects to be delivered at pace and with confidence through reduced delivery variability. Working with cross-functional teams, the role will design, implement, and embed scalable, customer-focused solutions that support long-term organisational strategy. The ideal candidate will have experience delivering transformation initiatives within small to mid-sized organisations operating across the UK, Europe, and North America. Key Responsibilities Project Delivery Develop Project Briefs and convert them into fully scoped project plans Initiate projects aligned to agreed scope, time, cost, and quality parameters Identify risks, dependencies, and constraints and implement mitigation plans Direct delivery using structured workstreams, action logs, governance packs, and MS Planner Manage stage gates, securing stakeholder agreement before progression Control delivery stages to ensure outcomes and quality criteria are met Lead transition into business teams using change management frameworks such as ADKAR to ensure adoption and benefits realisation Close projects effectively, capturing lessons learned to support continuous improvement Business Transformation Deliver strategic initiatives aligned to organisational objectives Embed TQM and continuous improvement principles across processes Analyse current-state operations to identify inefficiencies and optimisation opportunities Design and implement scalable, customer-focused solutions with lasting impact Define KPIs, performance dashboards, and governance frameworks for benefits tracking Support implementation and adoption of PPM toolsets enabling a £60m sales channel serving Tier 1 international logistics organisations Stakeholder & Team Leadership Partner with design, operations, IT, finance, customer service, and commercial teams Drive change management activities to embed new ways of working Promote a culture of accountability, data-driven decision-making, and continuous improvement Coach and develop less experienced Project Managers Champion the maturity of Programme and Project Management as a discipline Skills, Experience & Qualifications Essential Proven delivery of business or operational transformation projects in small to mid-sized organisations Experience working across UK, European, and North American markets Strong track record of leading cross-functional teams and delivering measurable outcomes Experience embedding TQM, Lean, or similar methodologies Strong analytical and problem-solving capability Excellent stakeholder management and communication skills Proficiency with MS Project, MS Planner, and PPM tools Strong governance, risk management, and reporting capability Desirable PRINCE2, APM, PMP, or equivalent certification Experience in logistics, supply chain, or operational environments Knowledge of ADKAR or similar change frameworks Experience supporting multi-million-pound programmes
Industry: Technical Engineering Manufacturing Package: £45,000-c£52,000p.a. + benefits. Commutable from: Manchester, Liverpool, Chester, Wigan, Runcorn, Bolton, Stockport, Northwich, Altrincham. On paper, this is an Account Manager role. In reality, it sits at the point where technical detail, customer expectation, and project delivery meet. A long-established, privately owned manufacturing group with deep capability across Europe, focused on delivering high-quality solutions into environments where performance and precision matter. In the UK, that plays out across two distinct models: Solutions engineered, project-led, technically involved Standardised fast-moving, digitally driven This role sits predominantly within the Solutions side of the business. The context. The business is in a period of investment and evolution. New machinery. Strengthened systems. Clear intent around sustainable growth. This role exists because the current incumbent will be stepping away after a long tenure. Which creates a specific opportunity: You re not inheriting a gap. You re stepping into something established with plenty of time to learn it properly before owning it. The challenge. A large proportion of the work sits within building and architectural projects. That means: Multiple stakeholders (project managers, surveyors, estimators) Technical drawings that need to be understood, not passed on Products that are rarely off the shelf It s not transactional sales and it s not purely technical either. The role sits in the middle where interpretation, coordination, and judgement matter. What this role actually requires. You need to be comfortable operating across three things at once: Customer ownership managing relationships, repeat business, expectations Technical interpretation reading drawings, understanding application, advising accordingly Internal coordination working with engineering, production, and operations to deliver Because most of the value isn t in taking an order. It s in making sure the order works. The mandate. Manage and develop an existing UK customer base Support project-based sales within the building and construction sector Produce accurate quotations (repeat and bespoke) Interpret engineering and architectural drawings to ensure correct application Provide technical guidance on products and applications Coordinate internally to ensure technical, commercial, and delivery alignment The profile. This isn t about ticking boxes. But there are some clear markers: Background in technical sales, internal sales engineering, or project sales Experience within manufacturing, production, or engineering environments Comfortable reading and interpreting technical drawings Familiar with CRM/ERP systems Able to manage customers while solving problems not just responding to requests What won t work. Purely relationship-led sales without technical grounding Strong technical individuals who don t engage commercially People who prefer clean, simple transactions over project complexity The opportunity. Join a well-established international group with strong technical credibility Be part of a UK team with deep product and market knowledge Work within a commercially-minded leadership team that provides support and direction Step into a role with built-in knowledge transfer before full ownership Contribute to a business actively investing in its future Next steps. If the role feels aligned, send us a copy of your CV and we can arrange a conversation to explore whether the environment, the expectations, and the way of working make sense for you.
Apr 29, 2026
Full time
Industry: Technical Engineering Manufacturing Package: £45,000-c£52,000p.a. + benefits. Commutable from: Manchester, Liverpool, Chester, Wigan, Runcorn, Bolton, Stockport, Northwich, Altrincham. On paper, this is an Account Manager role. In reality, it sits at the point where technical detail, customer expectation, and project delivery meet. A long-established, privately owned manufacturing group with deep capability across Europe, focused on delivering high-quality solutions into environments where performance and precision matter. In the UK, that plays out across two distinct models: Solutions engineered, project-led, technically involved Standardised fast-moving, digitally driven This role sits predominantly within the Solutions side of the business. The context. The business is in a period of investment and evolution. New machinery. Strengthened systems. Clear intent around sustainable growth. This role exists because the current incumbent will be stepping away after a long tenure. Which creates a specific opportunity: You re not inheriting a gap. You re stepping into something established with plenty of time to learn it properly before owning it. The challenge. A large proportion of the work sits within building and architectural projects. That means: Multiple stakeholders (project managers, surveyors, estimators) Technical drawings that need to be understood, not passed on Products that are rarely off the shelf It s not transactional sales and it s not purely technical either. The role sits in the middle where interpretation, coordination, and judgement matter. What this role actually requires. You need to be comfortable operating across three things at once: Customer ownership managing relationships, repeat business, expectations Technical interpretation reading drawings, understanding application, advising accordingly Internal coordination working with engineering, production, and operations to deliver Because most of the value isn t in taking an order. It s in making sure the order works. The mandate. Manage and develop an existing UK customer base Support project-based sales within the building and construction sector Produce accurate quotations (repeat and bespoke) Interpret engineering and architectural drawings to ensure correct application Provide technical guidance on products and applications Coordinate internally to ensure technical, commercial, and delivery alignment The profile. This isn t about ticking boxes. But there are some clear markers: Background in technical sales, internal sales engineering, or project sales Experience within manufacturing, production, or engineering environments Comfortable reading and interpreting technical drawings Familiar with CRM/ERP systems Able to manage customers while solving problems not just responding to requests What won t work. Purely relationship-led sales without technical grounding Strong technical individuals who don t engage commercially People who prefer clean, simple transactions over project complexity The opportunity. Join a well-established international group with strong technical credibility Be part of a UK team with deep product and market knowledge Work within a commercially-minded leadership team that provides support and direction Step into a role with built-in knowledge transfer before full ownership Contribute to a business actively investing in its future Next steps. If the role feels aligned, send us a copy of your CV and we can arrange a conversation to explore whether the environment, the expectations, and the way of working make sense for you.
About a career with Elis Join Elis , a trusted, service-driven European leader in textile, hygiene and facility solutions. We're all about reliability, teamwork and real-world impact. As our new Bid Manager , you'll step into a collaborative, fast-moving environment where clear communication, quality and customer focus drive everything we do. Your induction will give you a sharp understanding of our brand, our values and how we deliver consistent, professional and compliant proposals that reflect the Elis standard. Bid Manager- ICS & TextilesICS Birmingham Full-time Permanent What will make you stand out? Proven experience managing complex, multi-stakeholder bids.Excellent written English with the ability to shape persuasive, customer-focused content.Strong project management, organisation and attention to detail.Confident communicator able to influence at senior level and coach SMEs.Advanced MS Office skills; proposal automation tools advantageous.Knowledge of UK public procurement processes and compliance expectations.Degree-level education (English/Journalism preferred); APMP certification an advantage. Your Mission at Elis Lead and manage the full bid lifecycle, from opportunity assessment to submission.Coordinate cross-functional teams to gather inputs and keep deliverables on track.Write clear, compelling, compliant responses for Invitation to Tender (ITT), Selection Questionnaire (SQ), Pre-Qualification Questionnaire (PQQ) and Dynamic Purchasing System (DPS) submissions.Ensure every bid meets public procurement, legal, GDPR and internal governance requirements.Review tender documents, structure proposals effectively and run internal quality checks.Manage supplier briefings, clarification questions and procurement-portal activity.Produce high-quality clarification presentations and support post-submission reviews.Maintain bid libraries, case studies, evidence and drive ongoing improvements. What's on offer? 33 Days Holiday Company Pension Employee Assistance Programme A high-impact role central to winning and retaining business across Elis.Supportive teams, strong brand assets and access to subject matter experts.Professional development opportunities, including bid-writing and APMP support.Competitive salary and benefits.
Apr 29, 2026
Full time
About a career with Elis Join Elis , a trusted, service-driven European leader in textile, hygiene and facility solutions. We're all about reliability, teamwork and real-world impact. As our new Bid Manager , you'll step into a collaborative, fast-moving environment where clear communication, quality and customer focus drive everything we do. Your induction will give you a sharp understanding of our brand, our values and how we deliver consistent, professional and compliant proposals that reflect the Elis standard. Bid Manager- ICS & TextilesICS Birmingham Full-time Permanent What will make you stand out? Proven experience managing complex, multi-stakeholder bids.Excellent written English with the ability to shape persuasive, customer-focused content.Strong project management, organisation and attention to detail.Confident communicator able to influence at senior level and coach SMEs.Advanced MS Office skills; proposal automation tools advantageous.Knowledge of UK public procurement processes and compliance expectations.Degree-level education (English/Journalism preferred); APMP certification an advantage. Your Mission at Elis Lead and manage the full bid lifecycle, from opportunity assessment to submission.Coordinate cross-functional teams to gather inputs and keep deliverables on track.Write clear, compelling, compliant responses for Invitation to Tender (ITT), Selection Questionnaire (SQ), Pre-Qualification Questionnaire (PQQ) and Dynamic Purchasing System (DPS) submissions.Ensure every bid meets public procurement, legal, GDPR and internal governance requirements.Review tender documents, structure proposals effectively and run internal quality checks.Manage supplier briefings, clarification questions and procurement-portal activity.Produce high-quality clarification presentations and support post-submission reviews.Maintain bid libraries, case studies, evidence and drive ongoing improvements. What's on offer? 33 Days Holiday Company Pension Employee Assistance Programme A high-impact role central to winning and retaining business across Elis.Supportive teams, strong brand assets and access to subject matter experts.Professional development opportunities, including bid-writing and APMP support.Competitive salary and benefits.
Are you a "Hunter" who loves winning new business, but also a "Farmer" who knows how to nurture long-term relationships? Working for a global leader in safety-critical technology, you will lead on Sales and Business Development to spearhead their growth in the Global Land Defence market. This role is about more than just selling products; it's about shaping the future of land-based military platforms. You will be responsible for identifying high-value opportunities within armoured vehicles, tactical systems, and ground-based integration projects, working with some of the biggest names in the global Defence industry. This role would be perfect for someone leaving the Army (especially the Royal Electrical and Mechanical Engineers) who wants to move into a corporate role. You will already speak the "Land" language and know what is needed. What's The Job? This is a hybrid role blending proactive new business acquisition with strategic account management: Identify and qualify new opportunities for Land platforms and vehicle systems globally. You will lead the early-stage "shaping" of requirements with Tier 1 Primes and MOD customers. Grow revenue within established accounts by identifying needs for upgrades, retrofits, and bespoke engineered solutions. Lead capture planning and win strategies, working closely with Bid and Commercial teams to ensure your proposals are both competitive and compliant. Drive pricing strategies and lead negotiations to secure high-value contracts. Represent the company at major international trade exhibitions and industry forums. Basic salary on offer circa £45,000 plus commission, for this hybrid role you will need to be present 2 days per week minimum on site near Middlesbrough and be happy to travel widely both UK and internationally. What You'll Need: Experience working in Defence Business Development or Sales. We also strongly welcome applications from those transitioning from the Armed Forces with experience in Land capability or procurement. A solid understanding of Land systems, armoured vehicles, or tactical platforms. Knowledge of military procurement frameworks and contracting models. A proven track record of securing new business and meeting revenue/margin targets. You must have the permanent right to work in the UK (No sponsorship available). Why You'll Love This Job: Our client offers one of the most comprehensive benefits packages in the sector, designed to support both your professional growth and your personal wellbeing Including 32 days annual leave (rising to 37), plus your Birthday and Christmas Eve off. Performance-based commission, a company profit-share scheme, and a 7% employer pension contribution. Healthcare Cash Plan, GP24 service, EAP, and Group Life Insurance. CPD support and covered annual subscriptions to professional bodies. Perks such as Cycle to Work scheme, free parking, and enhanced family leave (Maternity/Paternity). If you are a ex-military / ex-officer with procurement experience, this could be the perfect job for you! Interested? Apply today!
Apr 29, 2026
Full time
Are you a "Hunter" who loves winning new business, but also a "Farmer" who knows how to nurture long-term relationships? Working for a global leader in safety-critical technology, you will lead on Sales and Business Development to spearhead their growth in the Global Land Defence market. This role is about more than just selling products; it's about shaping the future of land-based military platforms. You will be responsible for identifying high-value opportunities within armoured vehicles, tactical systems, and ground-based integration projects, working with some of the biggest names in the global Defence industry. This role would be perfect for someone leaving the Army (especially the Royal Electrical and Mechanical Engineers) who wants to move into a corporate role. You will already speak the "Land" language and know what is needed. What's The Job? This is a hybrid role blending proactive new business acquisition with strategic account management: Identify and qualify new opportunities for Land platforms and vehicle systems globally. You will lead the early-stage "shaping" of requirements with Tier 1 Primes and MOD customers. Grow revenue within established accounts by identifying needs for upgrades, retrofits, and bespoke engineered solutions. Lead capture planning and win strategies, working closely with Bid and Commercial teams to ensure your proposals are both competitive and compliant. Drive pricing strategies and lead negotiations to secure high-value contracts. Represent the company at major international trade exhibitions and industry forums. Basic salary on offer circa £45,000 plus commission, for this hybrid role you will need to be present 2 days per week minimum on site near Middlesbrough and be happy to travel widely both UK and internationally. What You'll Need: Experience working in Defence Business Development or Sales. We also strongly welcome applications from those transitioning from the Armed Forces with experience in Land capability or procurement. A solid understanding of Land systems, armoured vehicles, or tactical platforms. Knowledge of military procurement frameworks and contracting models. A proven track record of securing new business and meeting revenue/margin targets. You must have the permanent right to work in the UK (No sponsorship available). Why You'll Love This Job: Our client offers one of the most comprehensive benefits packages in the sector, designed to support both your professional growth and your personal wellbeing Including 32 days annual leave (rising to 37), plus your Birthday and Christmas Eve off. Performance-based commission, a company profit-share scheme, and a 7% employer pension contribution. Healthcare Cash Plan, GP24 service, EAP, and Group Life Insurance. CPD support and covered annual subscriptions to professional bodies. Perks such as Cycle to Work scheme, free parking, and enhanced family leave (Maternity/Paternity). If you are a ex-military / ex-officer with procurement experience, this could be the perfect job for you! Interested? Apply today!
We are seeking a motivated Business Development Manager to join a growing renewable energy business specialising in Solar PV solutions . This is a key role focused on driving new business, building client relationships, and supporting the growth of clean energy solutions. Role Purpose To generate and secure new business within the house building and residential development market , promoting Solar PV as part of new build housing schemes. You will collaborate with technical teams to deliver tailored renewable energy packages to developers. Key Responsibilities Develop business with house builders, developers, and new build housing projects Build and maintain strong relationships with residential developers and construction stakeholders Identify upcoming developments and secure early-stage engagement Conduct meetings and presentations with decision-makers Prepare and present Solar PV proposals for new build schemes Manage the full sales cycle from lead generation to close Maintain an accurate CRM pipeline and reporting Attend industry events and networking within the housing and construction sector Requirements Proven BDM/sales experience (renewables, construction, or house building preferred) Strong understanding of Solar PV and residential energy solutions Experience selling into house builders or developers desirable Proven track record of achieving sales targets Strong communication and negotiation skills Ability to work independently and manage own workload Full UK driving licence Desirable Existing relationships within house building or residential development sector Experience with EPCs, M&E contractors, or wider construction supply chain Knowledge of battery storage or smart energy systems Personal Attributes Target-driven, proactive, and commercially aware Strong relationship builder with developers and technical stakeholders Passionate about sustainability and low-carbon housing Package Competitive salary DOE plus commission/bonus structure and car allowance.
Apr 29, 2026
Full time
We are seeking a motivated Business Development Manager to join a growing renewable energy business specialising in Solar PV solutions . This is a key role focused on driving new business, building client relationships, and supporting the growth of clean energy solutions. Role Purpose To generate and secure new business within the house building and residential development market , promoting Solar PV as part of new build housing schemes. You will collaborate with technical teams to deliver tailored renewable energy packages to developers. Key Responsibilities Develop business with house builders, developers, and new build housing projects Build and maintain strong relationships with residential developers and construction stakeholders Identify upcoming developments and secure early-stage engagement Conduct meetings and presentations with decision-makers Prepare and present Solar PV proposals for new build schemes Manage the full sales cycle from lead generation to close Maintain an accurate CRM pipeline and reporting Attend industry events and networking within the housing and construction sector Requirements Proven BDM/sales experience (renewables, construction, or house building preferred) Strong understanding of Solar PV and residential energy solutions Experience selling into house builders or developers desirable Proven track record of achieving sales targets Strong communication and negotiation skills Ability to work independently and manage own workload Full UK driving licence Desirable Existing relationships within house building or residential development sector Experience with EPCs, M&E contractors, or wider construction supply chain Knowledge of battery storage or smart energy systems Personal Attributes Target-driven, proactive, and commercially aware Strong relationship builder with developers and technical stakeholders Passionate about sustainability and low-carbon housing Package Competitive salary DOE plus commission/bonus structure and car allowance.
Services Co-Ordinator ITAD Location: Droitwich Salary : £21,157.50 - 24,784.50 per annum Job Type : Full-time, Mon-Fri working hours 37.5 hour a week contract. Permanent salary. As an IT recycler and supplier of IT Services we have overseen more than 3 million devices through the IT lifecycle and, as a result, are perfectly placed to provide our customers with guidance and advice through this complex market. We offer a huge range of additional services, such as IT spares and logistics throughout the UK, as well as datacentre and office relocations, configuration and build, bonded stock, engineers and project managers along with Greensafe Global, our hardware specialist IT brokerage service. The purpose of this role is to deliver a responsive, high-quality customer experience across phone, email, and chat. It involves using strong product knowledge to resolve enquiries, process orders, and handle issues efficiently, ensuring timely resolution or escalation where needed. The role requires accurate CRM updates, proactive follow-up, and collaboration with internal teams to meet customer needs. It also supports continuous improvement by capturing feedback and identifying trends, while maintaining full compliance with company policies and regulations. Key Responsibilities: Handle inbound and outbound calls, emails, and chats in a professional, courteous, and efficient manner. Provide detailed information about products and services, answer queries, and offer solutions based on customer needs. Identify and resolve customer complaints, issues, or concerns quickly and effectively, offering a resolution or escalating to the appropriate department when necessary. Assist with order placement, processing, tracking, and returns or exchanges. Accurately input and update customer information in the CRM (Customer Relationship Management) system. Ensure follow-up on open issues or customer requests to maintain a high level of satisfaction. Collect customer feedback and report trends or recurring issues to management for further action or improvement. Work with other departments (e.g., Sales, Technical Support, Logistics) to ensure customers needs are met promptly and effectively. Adhere to company policies, procedures, and industry regulations to ensure compliance with all customer-related transactions and inquiries. Competencies & Behaviours: Strong verbal and written communication skills; ability to interact with a wide range of customers. Strong ability to resolve customer issues in a timely, efficient manner. Ability to manage multiple tasks and requests simultaneously. Ability to stay calm and understanding when dealing with difficult customers. Effectively prioritize tasks to meet service level agreements (SLAs). Familiarity with CRM software, Microsoft Office Suite, and other customer service tools. Ensure accuracy in data entry and while processing orders or addressing customer inquiries. Benefits: Staff discount online store Company events Refer a friend Scheme - £150+ On-site Fully Equipped Gymnasium To Apply If you feel you are a suitable candidate and would like to work for Greensafe IT, please do not hesitate to apply.
Apr 29, 2026
Contractor
Services Co-Ordinator ITAD Location: Droitwich Salary : £21,157.50 - 24,784.50 per annum Job Type : Full-time, Mon-Fri working hours 37.5 hour a week contract. Permanent salary. As an IT recycler and supplier of IT Services we have overseen more than 3 million devices through the IT lifecycle and, as a result, are perfectly placed to provide our customers with guidance and advice through this complex market. We offer a huge range of additional services, such as IT spares and logistics throughout the UK, as well as datacentre and office relocations, configuration and build, bonded stock, engineers and project managers along with Greensafe Global, our hardware specialist IT brokerage service. The purpose of this role is to deliver a responsive, high-quality customer experience across phone, email, and chat. It involves using strong product knowledge to resolve enquiries, process orders, and handle issues efficiently, ensuring timely resolution or escalation where needed. The role requires accurate CRM updates, proactive follow-up, and collaboration with internal teams to meet customer needs. It also supports continuous improvement by capturing feedback and identifying trends, while maintaining full compliance with company policies and regulations. Key Responsibilities: Handle inbound and outbound calls, emails, and chats in a professional, courteous, and efficient manner. Provide detailed information about products and services, answer queries, and offer solutions based on customer needs. Identify and resolve customer complaints, issues, or concerns quickly and effectively, offering a resolution or escalating to the appropriate department when necessary. Assist with order placement, processing, tracking, and returns or exchanges. Accurately input and update customer information in the CRM (Customer Relationship Management) system. Ensure follow-up on open issues or customer requests to maintain a high level of satisfaction. Collect customer feedback and report trends or recurring issues to management for further action or improvement. Work with other departments (e.g., Sales, Technical Support, Logistics) to ensure customers needs are met promptly and effectively. Adhere to company policies, procedures, and industry regulations to ensure compliance with all customer-related transactions and inquiries. Competencies & Behaviours: Strong verbal and written communication skills; ability to interact with a wide range of customers. Strong ability to resolve customer issues in a timely, efficient manner. Ability to manage multiple tasks and requests simultaneously. Ability to stay calm and understanding when dealing with difficult customers. Effectively prioritize tasks to meet service level agreements (SLAs). Familiarity with CRM software, Microsoft Office Suite, and other customer service tools. Ensure accuracy in data entry and while processing orders or addressing customer inquiries. Benefits: Staff discount online store Company events Refer a friend Scheme - £150+ On-site Fully Equipped Gymnasium To Apply If you feel you are a suitable candidate and would like to work for Greensafe IT, please do not hesitate to apply.
Wallace Hind Selection
Peterborough, Cambridgeshire
Are you an experienced Key Account Manager or National Account Manager curating relationships and developing long term strategic partnerships? Do you have a successful track record selling technology solutions to major high street retailers, quick service restaurants, leisure or the banking world? You're now looking for that next step with autonomy and backing from a business that consistently innovates with marketing leading products. BASIC SALARY: £50,000 - £55,000 BENEFITS: £40,000 OTE commission (paid monthly) Company car (BMW 330e) Pension (minimum 5% company contribution) 25 days holiday (plus 8 bank holidays) Full business expenses with company credit card LOCATION: Office based in the Midlands, you will travel throughout the southern half of the UK and would be expected to be on the road 3-4 days per week, with 1 or 2 days at Head Office COMMUTABLE LOCATIONS: Birmingham, Coventry, Oxford, Swindon, Bristol, Northampton, Milton Keynes, Peterborough, Cambridge JOB DESCRIPTION: Key Account Manager, National Account Manager - Retail, Hospitality, Banking Reporting directly to the UK Sales Director you will take full ownership of half of the UK, everything south of Coventry. You'll be trusted to drive a clear strategy and be the expert in your region, with responsibility for both new business acquisition and development of existing accounts. You will be spending the majority of your time in front of customers. KEY RESPONSIBILITIES: Key Account Manager, National Account Manager - Retail, Hospitality, Banking Manage a £4-6m portfolio of accounts, made up from household names across retail, grocery, banking and leisure Your time will be split between managing existing accounts and securing new business £1m new business / growth target. Work closely with the technical team and target customers to develop technical solutions to complex needs Lead commercial negotiations on high value projects Provide market intelligence which will be instrumental in shaping the UK strategy. Management of and partnering with an internal Business Development Manager PERSON SPECIFICATION: Key Account Manager, National Account Manager - Retail, Hospitality, Banking You will be a proven sales professional who thrives in a structured, performancedriven environment. You understand buying cycles and the demands of complex integrated solutions that are critical to your clients' operational success. We're looking for someone who can demonstrate: A proven track record of both new business and managing key clients with major or complex accounts (particularly national chains). Knowledge of the UK Retail, Banking, QSR, Hospitality and/or Leisure sectors. Experience in selling 'goods not for resale', ideally both hardware and software. This could be POS, EPOS, cash handling, self-checkouts, payment solutions, CIT, loss prevention, shop fitting, queue management, intelligent shelving, access control or any technology driven retail solutions. THE COMPANY: We are a UK based global business specialising in intelligent cash handling solutions for an enviable list of clients. Having been established for over 50 years and widely considered the UK market leader, we pride ourselves in building long term strategic partnerships with some of the UK's biggest and best brands. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: HH18451, Wallace Hind Selection
Apr 29, 2026
Full time
Are you an experienced Key Account Manager or National Account Manager curating relationships and developing long term strategic partnerships? Do you have a successful track record selling technology solutions to major high street retailers, quick service restaurants, leisure or the banking world? You're now looking for that next step with autonomy and backing from a business that consistently innovates with marketing leading products. BASIC SALARY: £50,000 - £55,000 BENEFITS: £40,000 OTE commission (paid monthly) Company car (BMW 330e) Pension (minimum 5% company contribution) 25 days holiday (plus 8 bank holidays) Full business expenses with company credit card LOCATION: Office based in the Midlands, you will travel throughout the southern half of the UK and would be expected to be on the road 3-4 days per week, with 1 or 2 days at Head Office COMMUTABLE LOCATIONS: Birmingham, Coventry, Oxford, Swindon, Bristol, Northampton, Milton Keynes, Peterborough, Cambridge JOB DESCRIPTION: Key Account Manager, National Account Manager - Retail, Hospitality, Banking Reporting directly to the UK Sales Director you will take full ownership of half of the UK, everything south of Coventry. You'll be trusted to drive a clear strategy and be the expert in your region, with responsibility for both new business acquisition and development of existing accounts. You will be spending the majority of your time in front of customers. KEY RESPONSIBILITIES: Key Account Manager, National Account Manager - Retail, Hospitality, Banking Manage a £4-6m portfolio of accounts, made up from household names across retail, grocery, banking and leisure Your time will be split between managing existing accounts and securing new business £1m new business / growth target. Work closely with the technical team and target customers to develop technical solutions to complex needs Lead commercial negotiations on high value projects Provide market intelligence which will be instrumental in shaping the UK strategy. Management of and partnering with an internal Business Development Manager PERSON SPECIFICATION: Key Account Manager, National Account Manager - Retail, Hospitality, Banking You will be a proven sales professional who thrives in a structured, performancedriven environment. You understand buying cycles and the demands of complex integrated solutions that are critical to your clients' operational success. We're looking for someone who can demonstrate: A proven track record of both new business and managing key clients with major or complex accounts (particularly national chains). Knowledge of the UK Retail, Banking, QSR, Hospitality and/or Leisure sectors. Experience in selling 'goods not for resale', ideally both hardware and software. This could be POS, EPOS, cash handling, self-checkouts, payment solutions, CIT, loss prevention, shop fitting, queue management, intelligent shelving, access control or any technology driven retail solutions. THE COMPANY: We are a UK based global business specialising in intelligent cash handling solutions for an enviable list of clients. Having been established for over 50 years and widely considered the UK market leader, we pride ourselves in building long term strategic partnerships with some of the UK's biggest and best brands. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: HH18451, Wallace Hind Selection
Are you an experienced Key Account Manager or National Account Manager curating relationships and developing long term strategic partnerships? Do you have a successful track record selling technology solutions to major high street retailers, quick service restaurants, leisure or the banking world? You're now looking for that next step with autonomy and backing from a business that consistently innovates with marketing leading products. BASIC SALARY: £50,000 - £55,000 BENEFITS: £40,000 OTE commission (paid monthly) Company car (BMW 330e) Pension (minimum 5% company contribution) 25 days holiday (plus 8 bank holidays) Full business expenses with company credit card LOCATION: Office based in the Midlands, you will travel throughout the southern half of the UK and would be expected to be on the road 3-4 days per week, with 1 or 2 days at Head Office COMMUTABLE LOCATIONS: Birmingham, Coventry, Oxford, Swindon, Bristol, Northampton, Milton Keynes, Peterborough, Cambridge JOB DESCRIPTION: Key Account Manager, National Account Manager - Retail, Hospitality, Banking Reporting directly to the UK Sales Director you will take full ownership of half of the UK, everything south of Coventry. You'll be trusted to drive a clear strategy and be the expert in your region, with responsibility for both new business acquisition and development of existing accounts. You will be spending the majority of your time in front of customers. KEY RESPONSIBILITIES: Key Account Manager, National Account Manager - Retail, Hospitality, Banking Manage a £4-6m portfolio of accounts, made up from household names across retail, grocery, banking and leisure Your time will be split between managing existing accounts and securing new business £1m new business / growth target. Work closely with the technical team and target customers to develop technical solutions to complex needs Lead commercial negotiations on high value projects Provide market intelligence which will be instrumental in shaping the UK strategy. Management of and partnering with an internal Business Development Manager PERSON SPECIFICATION: Key Account Manager, National Account Manager - Retail, Hospitality, Banking You will be a proven sales professional who thrives in a structured, performancedriven environment. You understand buying cycles and the demands of complex integrated solutions that are critical to your clients' operational success. We're looking for someone who can demonstrate: A proven track record of both new business and managing key clients with major or complex accounts (particularly national chains). Knowledge of the UK Retail, Banking, QSR, Hospitality and/or Leisure sectors. Experience in selling 'goods not for resale', ideally both hardware and software. This could be POS, EPOS, cash handling, self-checkouts, payment solutions, CIT, loss prevention, shop fitting, queue management, intelligent shelving, access control or any technology driven retail solutions. THE COMPANY: We are a UK based global business specialising in intelligent cash handling solutions for an enviable list of clients. Having been established for over 50 years and widely considered the UK market leader, we pride ourselves in building long term strategic partnerships with some of the UK's biggest and best brands. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: HH18451, Wallace Hind Selection
Apr 29, 2026
Full time
Are you an experienced Key Account Manager or National Account Manager curating relationships and developing long term strategic partnerships? Do you have a successful track record selling technology solutions to major high street retailers, quick service restaurants, leisure or the banking world? You're now looking for that next step with autonomy and backing from a business that consistently innovates with marketing leading products. BASIC SALARY: £50,000 - £55,000 BENEFITS: £40,000 OTE commission (paid monthly) Company car (BMW 330e) Pension (minimum 5% company contribution) 25 days holiday (plus 8 bank holidays) Full business expenses with company credit card LOCATION: Office based in the Midlands, you will travel throughout the southern half of the UK and would be expected to be on the road 3-4 days per week, with 1 or 2 days at Head Office COMMUTABLE LOCATIONS: Birmingham, Coventry, Oxford, Swindon, Bristol, Northampton, Milton Keynes, Peterborough, Cambridge JOB DESCRIPTION: Key Account Manager, National Account Manager - Retail, Hospitality, Banking Reporting directly to the UK Sales Director you will take full ownership of half of the UK, everything south of Coventry. You'll be trusted to drive a clear strategy and be the expert in your region, with responsibility for both new business acquisition and development of existing accounts. You will be spending the majority of your time in front of customers. KEY RESPONSIBILITIES: Key Account Manager, National Account Manager - Retail, Hospitality, Banking Manage a £4-6m portfolio of accounts, made up from household names across retail, grocery, banking and leisure Your time will be split between managing existing accounts and securing new business £1m new business / growth target. Work closely with the technical team and target customers to develop technical solutions to complex needs Lead commercial negotiations on high value projects Provide market intelligence which will be instrumental in shaping the UK strategy. Management of and partnering with an internal Business Development Manager PERSON SPECIFICATION: Key Account Manager, National Account Manager - Retail, Hospitality, Banking You will be a proven sales professional who thrives in a structured, performancedriven environment. You understand buying cycles and the demands of complex integrated solutions that are critical to your clients' operational success. We're looking for someone who can demonstrate: A proven track record of both new business and managing key clients with major or complex accounts (particularly national chains). Knowledge of the UK Retail, Banking, QSR, Hospitality and/or Leisure sectors. Experience in selling 'goods not for resale', ideally both hardware and software. This could be POS, EPOS, cash handling, self-checkouts, payment solutions, CIT, loss prevention, shop fitting, queue management, intelligent shelving, access control or any technology driven retail solutions. THE COMPANY: We are a UK based global business specialising in intelligent cash handling solutions for an enviable list of clients. Having been established for over 50 years and widely considered the UK market leader, we pride ourselves in building long term strategic partnerships with some of the UK's biggest and best brands. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: HH18451, Wallace Hind Selection
