About Sequence Backed by a16z and Salesforce Ventures, Sequence is reinventing the accounts receivable category, building a flexible toolkit to help B2B finance teams to scale their revenue collection infrastructure. The team behind Sequence has decades of experience building and operating category-defining marketplace, machine learning, fintech, and enterprise software companies. We are no ordinary start-up; the maturity of our leadership and technology means we are operating at a lightning fast pace. This is a fantastic opportunity to be a part of the next wave of innovation for the CFO office, doing your best work with talented, ambitious and creative teammates. Sequence is the ultimate billing and revenue stack for B2B companies. We help our customers design and iterate on their pricing and revenue flows, so they can stay completely focused on their mission without worrying about billing. At the end of your career, we want you to look back at your time with Sequence and say it was the best job you ever had. The role We're looking for our Founding Customer Success Manager to join Sequence and become the beating heart of our customer's product and onboarding journey. Working closely with our Product, GTM and Engineering teams, you'll help us build and scale our customer onboarding playbook, with all the thrill and pace of building from scratch, and the resources to grow quickly to become a category creating company. You'll help Sequence scale, be responsible for developing and executing global strategies for our most important external partners and build a world class implementation function. What you'll do Manage the customer implementation lifecycle from signature to go-live Translate complex customer pricing models into the Sequence data model Work closely with our GTM team on upsell and renewal opportunities Deliver expert guidance and support to customers on how to accelerate their onboarding and optimise their usage of the Sequence platform Become a trusted source of product feedback for our product and engineering teams as the frontline operator working with customers everyday Build the playbook and scale our onboarding and product specialist team right next to our C-level team Who you'll be 2+ years of experience in a technical or analytical role such as implementation management, solutions engineering, product or data analysis within a high growth environment Technical background - STEM degree and/or experience working with highly products or teams, or demonstrated technical side projects Energised by taking ownership of problems and moving at lightning speed to deliver customer value at every opportunity Strong communications skills and attention to detail Comfortable communicating and building relationships with technical and non-technical stakeholders This is a great fit if you Enjoy being hands-on with customers and detailed product implementations Want to work as part of a small, fast-moving team Comfortable with uncertainty and lack of structure, you will be a central part of building our implementation function and with that, comes the need to navigate difficult but highly impactful business decisions Want to work on something new. The biggest product and company decisions still lie ahead of us Enjoy the uncertainty and unpredictability that comes with an early stage company Are happy to learn deeply about our customers, the problems they face, and work with them to figure out solutions Eager to step beyond your role at times to provide critical customer feedback to Product & Engineering This won't be the right role if you You require established, longstanding templates and structure to be provided for you. We are at scrappy stage where everyone is hands on with testing and iterating on best practices for our customer onboarding journey. You prefer a slower pace. We're tackling real problems for our customers today, so we need to move quickly. Want all of the benefits that come with an larger, established tech company You are uncomfortable with being pulled across multiple, fast-paced customer projects at once, often with detailed requirements and varying degrees of complexity The Interview Process We're moving very fast and are ready to act quickly to introduce top talent to our team. Our interview process has been optimised to provide a quick decision-making process, so you can quickly get up and running with our team if there is a mutual fit. 15-minute screening call with Hiring Manager (Enda, COO) 45-minute product assessment with Hiring Manager (Enda, COO) and Founding Solutions Engineer (Killian) 30-minute role/cultural fit call with Founder (Riya, CEO) 30-minute role/cultural fit with our Head of Product (Merlin)
Feb 04, 2026
Full time
About Sequence Backed by a16z and Salesforce Ventures, Sequence is reinventing the accounts receivable category, building a flexible toolkit to help B2B finance teams to scale their revenue collection infrastructure. The team behind Sequence has decades of experience building and operating category-defining marketplace, machine learning, fintech, and enterprise software companies. We are no ordinary start-up; the maturity of our leadership and technology means we are operating at a lightning fast pace. This is a fantastic opportunity to be a part of the next wave of innovation for the CFO office, doing your best work with talented, ambitious and creative teammates. Sequence is the ultimate billing and revenue stack for B2B companies. We help our customers design and iterate on their pricing and revenue flows, so they can stay completely focused on their mission without worrying about billing. At the end of your career, we want you to look back at your time with Sequence and say it was the best job you ever had. The role We're looking for our Founding Customer Success Manager to join Sequence and become the beating heart of our customer's product and onboarding journey. Working closely with our Product, GTM and Engineering teams, you'll help us build and scale our customer onboarding playbook, with all the thrill and pace of building from scratch, and the resources to grow quickly to become a category creating company. You'll help Sequence scale, be responsible for developing and executing global strategies for our most important external partners and build a world class implementation function. What you'll do Manage the customer implementation lifecycle from signature to go-live Translate complex customer pricing models into the Sequence data model Work closely with our GTM team on upsell and renewal opportunities Deliver expert guidance and support to customers on how to accelerate their onboarding and optimise their usage of the Sequence platform Become a trusted source of product feedback for our product and engineering teams as the frontline operator working with customers everyday Build the playbook and scale our onboarding and product specialist team right next to our C-level team Who you'll be 2+ years of experience in a technical or analytical role such as implementation management, solutions engineering, product or data analysis within a high growth environment Technical background - STEM degree and/or experience working with highly products or teams, or demonstrated technical side projects Energised by taking ownership of problems and moving at lightning speed to deliver customer value at every opportunity Strong communications skills and attention to detail Comfortable communicating and building relationships with technical and non-technical stakeholders This is a great fit if you Enjoy being hands-on with customers and detailed product implementations Want to work as part of a small, fast-moving team Comfortable with uncertainty and lack of structure, you will be a central part of building our implementation function and with that, comes the need to navigate difficult but highly impactful business decisions Want to work on something new. The biggest product and company decisions still lie ahead of us Enjoy the uncertainty and unpredictability that comes with an early stage company Are happy to learn deeply about our customers, the problems they face, and work with them to figure out solutions Eager to step beyond your role at times to provide critical customer feedback to Product & Engineering This won't be the right role if you You require established, longstanding templates and structure to be provided for you. We are at scrappy stage where everyone is hands on with testing and iterating on best practices for our customer onboarding journey. You prefer a slower pace. We're tackling real problems for our customers today, so we need to move quickly. Want all of the benefits that come with an larger, established tech company You are uncomfortable with being pulled across multiple, fast-paced customer projects at once, often with detailed requirements and varying degrees of complexity The Interview Process We're moving very fast and are ready to act quickly to introduce top talent to our team. Our interview process has been optimised to provide a quick decision-making process, so you can quickly get up and running with our team if there is a mutual fit. 15-minute screening call with Hiring Manager (Enda, COO) 45-minute product assessment with Hiring Manager (Enda, COO) and Founding Solutions Engineer (Killian) 30-minute role/cultural fit call with Founder (Riya, CEO) 30-minute role/cultural fit with our Head of Product (Merlin)
At Linear, we are on a mission to bring magic back to software. To empower product teams to do their best work, we are building an issue tracking and project management tool that combines UI elegance with world-class performance. Founded in 2019, Linear has become the platform of choice for 20,000+ companies to plan and build their products. Linear was set up as a fully remote company from the start. Today, our small but mighty team is distributed across North America and Europe. What unites us is relentless focus, fast execution, and our passion for software craftsmanship. We are all makers at heart and care deeply about the quality of our work. We're looking for a Customer Success Manager to help manage relationships with Linear's top customers. As a part of the early team, you'll play a pivotal role in laying the foundation and setting up best practices. You will champion our customers' needs and ensure they realize the full value of Linear across their organization. Your role will involve onboarding new customers, delivering ongoing support + enablement, and fostering strong relationships to drive customer satisfaction and retention. Please note: While Linear is a remote-first company across the US and Europe, this role is based in London. We're looking for someone who can work from our London office 2-3 days per week, as this role will be closely connected to in-person collaboration with our growing sales presence in the region. What you'll do Build and maintain strategic relationships with key stakeholders at Linear's largest customers, serving as their primary technical advisor and account partner Become a product expert across Linear's core platform, integrations, and API; design and implement custom workflows that solve complex business problems and drive measurable outcomes Lead onboarding, configuration, and ongoing enablement; architect solutions using Linear's features, automations, and integrations to optimize customer processes and expand adoption across teams Act as the voice of the customer internally; translate customer needs into actionable product feedback, collaborate cross-functionally with product, engineering, and sales to influence roadmap priorities and resolve technical challenges What we're looking for 4+ years relevant work experience in a technical customer-facing role SaaS and start up experience a must; comfortable working and adapting in a fast paced and flexible environment Strong organizational and time management skills with the ability to handle multiple tasks and prioritize effectively Excellent verbal and written communication skills with the ability to articulate complex concepts clearly and effectively Previous experience working with product + engineering teams and/or developer tools is preferred What we offer Interesting and challenging work Work-life balance Competitive salary and equity Employee-friendly equity terms (extended exercise) Stipend to set up your home office Paid lunch and coffee during workdays Paid co-working space/desk at an office Health, dental, and vision insurance (based on country requirements) Regular team events and off-sites 5 weeks of paid vacation 4 months of paid parental leave (or more based on country requirements)
Feb 04, 2026
Full time
At Linear, we are on a mission to bring magic back to software. To empower product teams to do their best work, we are building an issue tracking and project management tool that combines UI elegance with world-class performance. Founded in 2019, Linear has become the platform of choice for 20,000+ companies to plan and build their products. Linear was set up as a fully remote company from the start. Today, our small but mighty team is distributed across North America and Europe. What unites us is relentless focus, fast execution, and our passion for software craftsmanship. We are all makers at heart and care deeply about the quality of our work. We're looking for a Customer Success Manager to help manage relationships with Linear's top customers. As a part of the early team, you'll play a pivotal role in laying the foundation and setting up best practices. You will champion our customers' needs and ensure they realize the full value of Linear across their organization. Your role will involve onboarding new customers, delivering ongoing support + enablement, and fostering strong relationships to drive customer satisfaction and retention. Please note: While Linear is a remote-first company across the US and Europe, this role is based in London. We're looking for someone who can work from our London office 2-3 days per week, as this role will be closely connected to in-person collaboration with our growing sales presence in the region. What you'll do Build and maintain strategic relationships with key stakeholders at Linear's largest customers, serving as their primary technical advisor and account partner Become a product expert across Linear's core platform, integrations, and API; design and implement custom workflows that solve complex business problems and drive measurable outcomes Lead onboarding, configuration, and ongoing enablement; architect solutions using Linear's features, automations, and integrations to optimize customer processes and expand adoption across teams Act as the voice of the customer internally; translate customer needs into actionable product feedback, collaborate cross-functionally with product, engineering, and sales to influence roadmap priorities and resolve technical challenges What we're looking for 4+ years relevant work experience in a technical customer-facing role SaaS and start up experience a must; comfortable working and adapting in a fast paced and flexible environment Strong organizational and time management skills with the ability to handle multiple tasks and prioritize effectively Excellent verbal and written communication skills with the ability to articulate complex concepts clearly and effectively Previous experience working with product + engineering teams and/or developer tools is preferred What we offer Interesting and challenging work Work-life balance Competitive salary and equity Employee-friendly equity terms (extended exercise) Stipend to set up your home office Paid lunch and coffee during workdays Paid co-working space/desk at an office Health, dental, and vision insurance (based on country requirements) Regular team events and off-sites 5 weeks of paid vacation 4 months of paid parental leave (or more based on country requirements)
At Semperis, our mission is to be a Force for Good. Starting with being a great place to work. We believe that when people feel valued, supported, and empowered, they do their best work. That's why we focus on creating an employee experience rooted in purpose, growth, and balance. Semperis has been recognized as one of America's Fastest-Growing Cybersecurity Companies by the Inc. 5000, a DUNS 100 Top Startup to Work For, and a multi-year Inc. Best Workplace awardee. What we are looking for: Semperis is looking for a passionate and results-driven Enterprise Customer Success Manager to join our team. What you will be doing: As a Customer Success Manager at Semperis, you will ensure your customers' success and satisfaction with our products and support them every step of the way. You will be an essential member of our Customer Success team, collaborating closely with cross-functional teams including Technical Delivery and Sales teams to maximize opportunities for our Enterprise Business customers and Semperis. Our Customer Success Managers are strategic and empathetic communicators who can convey complex concepts in a clear and concise manner. Our CSM will build and nurture long-lasting relationships across multiple client accounts. Our CSM's strengths include the ability to identify gaps in the product and internal operations and build effective and scalable solutions to address them. Our CSM will also onboard new customers, ensuring a smooth and successful implementation of our solutions. You will be responsible for: Design a success plan for a Book of Business of strategic customers throughout their lifecycle. From onboarding and implementation through upsell, cross-sell, and renewal, you will guide your customer down the path of success every step of the way to reach their business objectives and operational goals. You will be empowered to achieve and report on customer health, satisfaction, retention, and growth targets. Act as the voice of the customer, gather insights to provide feedback to internal teams including our Product Development team. Collaborate on new developments to ensure the product suits our client's needs. Lead training sessions to ensure that the product is meeting user needs and is being used widely enough to have concrete impact on our customers' operations. Monitor recordkeeping to ensure that relevant customer information is captured to enable informed, personalized customer interactions with Semperis Support, Customer Success (CS), Sales, etc. Develop and execute programs for ongoing customer development (health checks, product upgrades, workshops, etc.) Identify potential customer references and assist with development of customer case studies Gain and maintain an understanding of Semperis technology, products, and services In addition to managing an assigned customer segment, assist with development and enhancement of processes and systems for the overall Semperis CS program What you will bring to the table: 5+ years' experience as a Customer Success Manager, technical account manager, or related customer-facing role in a Cybersecurity SaaS solutions company. Aptitude and drive to develop and maintain an essential understanding ofSemperissolutions and related Microsoft technologies including Active Directory and Entra Years of experience working with C-level Executives that includes meetings, high-level presentations, and collaborative discussions Ability to understand and explain technical cybersecurity data Excellent communication and project management skills Proactive; ability to build and maintain strong relationships with customers, anticipate customer needs and have solutions ready when they are Intellectually curious; driven to expand the cybersecurity domain and professional expertise Responsive and adaptive to changing situations Genuine desire to work with customers. Preferences: Experience with SFDC, and Active Directory Why Join Semperis? You'll be part of a global team on the front lines of cybersecurity innovation. At Semperis, we celebrate curiosity, integrity, and people who take initiative. If you're someone who sees the glass as half full, embraces challenges as growth opportunities, and values a healthy balance between work and life-we'd love to meet you. Semperis maintains office locations in several cities across the globe. Candidates who reside within 45 miles of one of our offices-or where the job description specifies a required location-will follow our hybrid work model. This includes working onsite some days per week and remotely the remaining days. Semperis is an equal opportunity employer and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by the Semperis application is solely to determine suitability for employment, verify identity, and maintain employment statistics. Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and/or other applicable state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Semperis. Please inform Semperis representative Anna Taylor, Director of Global Recruiting, if you need assistance completing this application or to otherwise participate in the application process.
Feb 04, 2026
Full time
At Semperis, our mission is to be a Force for Good. Starting with being a great place to work. We believe that when people feel valued, supported, and empowered, they do their best work. That's why we focus on creating an employee experience rooted in purpose, growth, and balance. Semperis has been recognized as one of America's Fastest-Growing Cybersecurity Companies by the Inc. 5000, a DUNS 100 Top Startup to Work For, and a multi-year Inc. Best Workplace awardee. What we are looking for: Semperis is looking for a passionate and results-driven Enterprise Customer Success Manager to join our team. What you will be doing: As a Customer Success Manager at Semperis, you will ensure your customers' success and satisfaction with our products and support them every step of the way. You will be an essential member of our Customer Success team, collaborating closely with cross-functional teams including Technical Delivery and Sales teams to maximize opportunities for our Enterprise Business customers and Semperis. Our Customer Success Managers are strategic and empathetic communicators who can convey complex concepts in a clear and concise manner. Our CSM will build and nurture long-lasting relationships across multiple client accounts. Our CSM's strengths include the ability to identify gaps in the product and internal operations and build effective and scalable solutions to address them. Our CSM will also onboard new customers, ensuring a smooth and successful implementation of our solutions. You will be responsible for: Design a success plan for a Book of Business of strategic customers throughout their lifecycle. From onboarding and implementation through upsell, cross-sell, and renewal, you will guide your customer down the path of success every step of the way to reach their business objectives and operational goals. You will be empowered to achieve and report on customer health, satisfaction, retention, and growth targets. Act as the voice of the customer, gather insights to provide feedback to internal teams including our Product Development team. Collaborate on new developments to ensure the product suits our client's needs. Lead training sessions to ensure that the product is meeting user needs and is being used widely enough to have concrete impact on our customers' operations. Monitor recordkeeping to ensure that relevant customer information is captured to enable informed, personalized customer interactions with Semperis Support, Customer Success (CS), Sales, etc. Develop and execute programs for ongoing customer development (health checks, product upgrades, workshops, etc.) Identify potential customer references and assist with development of customer case studies Gain and maintain an understanding of Semperis technology, products, and services In addition to managing an assigned customer segment, assist with development and enhancement of processes and systems for the overall Semperis CS program What you will bring to the table: 5+ years' experience as a Customer Success Manager, technical account manager, or related customer-facing role in a Cybersecurity SaaS solutions company. Aptitude and drive to develop and maintain an essential understanding ofSemperissolutions and related Microsoft technologies including Active Directory and Entra Years of experience working with C-level Executives that includes meetings, high-level presentations, and collaborative discussions Ability to understand and explain technical cybersecurity data Excellent communication and project management skills Proactive; ability to build and maintain strong relationships with customers, anticipate customer needs and have solutions ready when they are Intellectually curious; driven to expand the cybersecurity domain and professional expertise Responsive and adaptive to changing situations Genuine desire to work with customers. Preferences: Experience with SFDC, and Active Directory Why Join Semperis? You'll be part of a global team on the front lines of cybersecurity innovation. At Semperis, we celebrate curiosity, integrity, and people who take initiative. If you're someone who sees the glass as half full, embraces challenges as growth opportunities, and values a healthy balance between work and life-we'd love to meet you. Semperis maintains office locations in several cities across the globe. Candidates who reside within 45 miles of one of our offices-or where the job description specifies a required location-will follow our hybrid work model. This includes working onsite some days per week and remotely the remaining days. Semperis is an equal opportunity employer and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by the Semperis application is solely to determine suitability for employment, verify identity, and maintain employment statistics. Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and/or other applicable state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Semperis. Please inform Semperis representative Anna Taylor, Director of Global Recruiting, if you need assistance completing this application or to otherwise participate in the application process.
Gordon Yates Recruitment Consultancy
Wandsworth, London
TITLE Project Coordinator INTRODUCTION Our client is a London-based award-winning supplier of design-driven commercial interior products who has an enviable reputation for project excellence and superb service. As a result of business growth and change they now require someone to manage and track key new installation projects. LOCATION Wandsworth, London Office-based role WORKING HOURS 28-30 hours per week (Ideally 5 days per week, but our client would consider 4 days per week) THE JOB ROLE The Project Coordinator role is a dynamic and vital position within our client s business and takes responsibility for the operational organisation and administration around new installation projects. The role entails: Organising installation teams diaries and work schedules, ensuring effective liaison with customers and clients Tracking all orders and paperwork associated with new projects, including order agreements, invoices and POs. Overseeing and tracking approximately 4-5 new projects per week, ensuring all relevant materials are ordered and available. Providing feedback to senior leadership on weekly agendas and team processes. THE PERSON NEEDED For the Project Coordinator role our client is open on the background of the new hire, but is looking for some vital skills and attributes: Genuine experience successfully working within a busy, dynamic environment where multi-tasking and deadlines are important Excellent organisation and diary management skills. Strong clear communication skills the ability to engage with a wide range of people. THE REWARDS £30-40K Basic (depending on experience) Pension scheme, healthcare, holiday entitlement IF YOU MEET THE REQUIRED EXPERIENCE PLEASE APPLY NOW! If you have the relevant experience listed in the person needed section, please send your CV ASAP our client is looking to interview ASAP. Our client is looking to interview in February. Key terms: Project Coordinator, project manager, contract manager, contracts manager, operations manager, sales office manager, London, South London, Wandsworth, Putney, Battersea, Fulham, Hammersmith, Earls Court, Chelsea, Wimbledon, Streatham, Brixton, Chiswick, Shepherd s Bush, Kensington, Acton, Brentford, Richmond, Mitcham, Norwood
Feb 04, 2026
Full time
TITLE Project Coordinator INTRODUCTION Our client is a London-based award-winning supplier of design-driven commercial interior products who has an enviable reputation for project excellence and superb service. As a result of business growth and change they now require someone to manage and track key new installation projects. LOCATION Wandsworth, London Office-based role WORKING HOURS 28-30 hours per week (Ideally 5 days per week, but our client would consider 4 days per week) THE JOB ROLE The Project Coordinator role is a dynamic and vital position within our client s business and takes responsibility for the operational organisation and administration around new installation projects. The role entails: Organising installation teams diaries and work schedules, ensuring effective liaison with customers and clients Tracking all orders and paperwork associated with new projects, including order agreements, invoices and POs. Overseeing and tracking approximately 4-5 new projects per week, ensuring all relevant materials are ordered and available. Providing feedback to senior leadership on weekly agendas and team processes. THE PERSON NEEDED For the Project Coordinator role our client is open on the background of the new hire, but is looking for some vital skills and attributes: Genuine experience successfully working within a busy, dynamic environment where multi-tasking and deadlines are important Excellent organisation and diary management skills. Strong clear communication skills the ability to engage with a wide range of people. THE REWARDS £30-40K Basic (depending on experience) Pension scheme, healthcare, holiday entitlement IF YOU MEET THE REQUIRED EXPERIENCE PLEASE APPLY NOW! If you have the relevant experience listed in the person needed section, please send your CV ASAP our client is looking to interview ASAP. Our client is looking to interview in February. Key terms: Project Coordinator, project manager, contract manager, contracts manager, operations manager, sales office manager, London, South London, Wandsworth, Putney, Battersea, Fulham, Hammersmith, Earls Court, Chelsea, Wimbledon, Streatham, Brixton, Chiswick, Shepherd s Bush, Kensington, Acton, Brentford, Richmond, Mitcham, Norwood
Why Harvey At Harvey, we're transforming how legal and professional services operate - not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we're reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 700+ customers in 58+ countries, strong product-market fit, and world-class investor support, we're scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth - personal, professional, and financial - is unmatched. Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle - from early thinking to long-term outcomes. We stay close to our customers - from leadership to engineers - and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us. At Harvey, the future of professional services is being written today - and we're just getting started. Role Overview As an Enterprise Customer Success Manager at Harvey, you will own value realization for customers, helping to define the future of legal work at top enterprises and leading law firms. You'll act as a trusted expert and guide customers through the process of integrating AI into the daily workflows of lawyers and other professionals. You will not only help customers to identify use cases for Harvey, but also help transform the practice of law. You'll deeply integrate Harvey into your customers' business processes and workflows, build lasting relationships, and partner with Account Executives to renew and expand Harvey's strategic partnerships. What You'll Do Onboarding: Integrate Harvey into customer workflows, guide administrators with data-backed best practices, ensure optimal use of our AI solutions. Training & Enablement: Champion the power of Harvey as you meet with end users and position Harvey as essential to strategic legal work. Relationships: Navigate complex organizations as the primary contact, foster champions, engage executive buyers, and build loyal Harvey advocates. Success Metrics: Align with customers on adoption rates, measurable value, and positive AI experiences to ensure customer value realization and ROI. Expansion and Renewal: Collaborate with Account Executives to maintain customer renewal readiness and leverage customer needs to drive expansions. Product Feedback: Represent customer needs internally and relay insights back to Product and Engineering, continuously improving the Harvey platform. What You Have Ideal candidates for the Enterprise CSM role at Harvey can demonstrate comfort and experience with the following qualifications: 3-4+ years in customer-owning roles at tech or SaaS platforms Adapting seamlessly in the face of high-speed change and growth Strategic planning, revenue-based prioritization Managing customer-facing projects and timelines Running in-person meetings w/ executives Mapping an organization and influencing stakeholders Driving key customer metrics and outcomes Owning a revenue, expansion, and renewal target Demonstrating a strong point of view and proactive self-management Working cross-functionally with Product and Sales teams Please find our UK applicant privacy notice here. Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing .
Feb 04, 2026
Full time
Why Harvey At Harvey, we're transforming how legal and professional services operate - not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we're reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 700+ customers in 58+ countries, strong product-market fit, and world-class investor support, we're scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth - personal, professional, and financial - is unmatched. Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle - from early thinking to long-term outcomes. We stay close to our customers - from leadership to engineers - and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us. At Harvey, the future of professional services is being written today - and we're just getting started. Role Overview As an Enterprise Customer Success Manager at Harvey, you will own value realization for customers, helping to define the future of legal work at top enterprises and leading law firms. You'll act as a trusted expert and guide customers through the process of integrating AI into the daily workflows of lawyers and other professionals. You will not only help customers to identify use cases for Harvey, but also help transform the practice of law. You'll deeply integrate Harvey into your customers' business processes and workflows, build lasting relationships, and partner with Account Executives to renew and expand Harvey's strategic partnerships. What You'll Do Onboarding: Integrate Harvey into customer workflows, guide administrators with data-backed best practices, ensure optimal use of our AI solutions. Training & Enablement: Champion the power of Harvey as you meet with end users and position Harvey as essential to strategic legal work. Relationships: Navigate complex organizations as the primary contact, foster champions, engage executive buyers, and build loyal Harvey advocates. Success Metrics: Align with customers on adoption rates, measurable value, and positive AI experiences to ensure customer value realization and ROI. Expansion and Renewal: Collaborate with Account Executives to maintain customer renewal readiness and leverage customer needs to drive expansions. Product Feedback: Represent customer needs internally and relay insights back to Product and Engineering, continuously improving the Harvey platform. What You Have Ideal candidates for the Enterprise CSM role at Harvey can demonstrate comfort and experience with the following qualifications: 3-4+ years in customer-owning roles at tech or SaaS platforms Adapting seamlessly in the face of high-speed change and growth Strategic planning, revenue-based prioritization Managing customer-facing projects and timelines Running in-person meetings w/ executives Mapping an organization and influencing stakeholders Driving key customer metrics and outcomes Owning a revenue, expansion, and renewal target Demonstrating a strong point of view and proactive self-management Working cross-functionally with Product and Sales teams Please find our UK applicant privacy notice here. Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing .
An opportunity has arisen for an Area Sales Manager to join a market-leading ventilation manufacturer during a period of sustained growth. This is a field-based, project-led role focused on specification-driven work within the commercial building services sector. The role requires a hands-on, field-based approach with responsibility for developing specification-led projects and managing key account click apply for full job details
Feb 04, 2026
Full time
An opportunity has arisen for an Area Sales Manager to join a market-leading ventilation manufacturer during a period of sustained growth. This is a field-based, project-led role focused on specification-driven work within the commercial building services sector. The role requires a hands-on, field-based approach with responsibility for developing specification-led projects and managing key account click apply for full job details
Job Title: Asbestos Administrator Location: Newport, South Wales Salary/Benefits: 25k - 31k + Training & Benefits We are recruiting in South Wales for an organised and professional Asbestos Administrator, to join a UKAS accredited outfit. They are seeking someone who is able to efficiently prioritise workloads and communicate with clients. It would be advantageous to be qualified with the BOHS P402 (or RSPH equivalent), but training for this can be provided. Our client is able to offer the potential for hybrid / home working and great training opportunities. The successful candidate can expect attractive salaries and benefits packages. Applicants will need to be close to: Newport, Cardiff, Barry, Caerphilly, Bridgend, Swansea, Merthyr Tydfil, Pontypool, Blackwood, Abergavenny, Porthcawl, Pyle, Neath, Mumbles, Lydney, Ross-on-Wye, Thornbury, Gloucester, Stroud, Filton, Yate, Clevedon, Portishead, Bristol, Bath, Weston-super-Mare. Experience / Qualifications: Experience working as an Administrator within a UKAS accredited outfit Ideally will hold the BOHS P402, or RSPH equivalent Strong IT skills, and able to use the Microsoft Office Suite Excellent literacy and numeracy skills Good organisation skills Able to manage own workload The Role: Managing a busy diary for asbestos surveyors, analysts and managers. Arranging appointments and managing workloads Contacting clients to arrange site access Proof-reading survey reports and making appropriate edits Issuing reports to clients Answering incoming enquiries from clients via telephone and email Updating client files and an internal company database Providing administrative support to managers and directors as required Representing the business in a positive manner Alternative job titles: Asbestos Coordinator, Asbestos Project Coordinator, Asbestos Reports Checker, Asbestos Reports Verifier. Future Select are the leading market supplier for recruitment in the Asbestos industry; we work with the best clients and candidates and supply the majority of permanent jobs in the asbestos market. We have a large dedicated team, with over 25 years combined industry experience within Asbestos recruitment specifically geared to dealing with Asbestos Surveyors/Analysts/Lab Technicians, Administrators, Project/Regional /Technical/Quality/Training/Sales Managers through to Director Level for both Consultancy & Removal. We have intrinsic knowledge of the market place, as well as respecting candidates/clients confidentiality in this close knit market sector. We are also interested in anyone with p401/p402/p403/p404/p404 or s301 CCP. We are inundated with applications, we will endeavour to get back in touch, however if you have applied to Future Select and you have not heard from us after a week, on this occasion, you will not have been successful. Your details will be saved on our system and you will be contacted in the future if a vacancy matches your skills. Future Select Copyright 2026
Feb 04, 2026
Full time
Job Title: Asbestos Administrator Location: Newport, South Wales Salary/Benefits: 25k - 31k + Training & Benefits We are recruiting in South Wales for an organised and professional Asbestos Administrator, to join a UKAS accredited outfit. They are seeking someone who is able to efficiently prioritise workloads and communicate with clients. It would be advantageous to be qualified with the BOHS P402 (or RSPH equivalent), but training for this can be provided. Our client is able to offer the potential for hybrid / home working and great training opportunities. The successful candidate can expect attractive salaries and benefits packages. Applicants will need to be close to: Newport, Cardiff, Barry, Caerphilly, Bridgend, Swansea, Merthyr Tydfil, Pontypool, Blackwood, Abergavenny, Porthcawl, Pyle, Neath, Mumbles, Lydney, Ross-on-Wye, Thornbury, Gloucester, Stroud, Filton, Yate, Clevedon, Portishead, Bristol, Bath, Weston-super-Mare. Experience / Qualifications: Experience working as an Administrator within a UKAS accredited outfit Ideally will hold the BOHS P402, or RSPH equivalent Strong IT skills, and able to use the Microsoft Office Suite Excellent literacy and numeracy skills Good organisation skills Able to manage own workload The Role: Managing a busy diary for asbestos surveyors, analysts and managers. Arranging appointments and managing workloads Contacting clients to arrange site access Proof-reading survey reports and making appropriate edits Issuing reports to clients Answering incoming enquiries from clients via telephone and email Updating client files and an internal company database Providing administrative support to managers and directors as required Representing the business in a positive manner Alternative job titles: Asbestos Coordinator, Asbestos Project Coordinator, Asbestos Reports Checker, Asbestos Reports Verifier. Future Select are the leading market supplier for recruitment in the Asbestos industry; we work with the best clients and candidates and supply the majority of permanent jobs in the asbestos market. We have a large dedicated team, with over 25 years combined industry experience within Asbestos recruitment specifically geared to dealing with Asbestos Surveyors/Analysts/Lab Technicians, Administrators, Project/Regional /Technical/Quality/Training/Sales Managers through to Director Level for both Consultancy & Removal. We have intrinsic knowledge of the market place, as well as respecting candidates/clients confidentiality in this close knit market sector. We are also interested in anyone with p401/p402/p403/p404/p404 or s301 CCP. We are inundated with applications, we will endeavour to get back in touch, however if you have applied to Future Select and you have not heard from us after a week, on this occasion, you will not have been successful. Your details will be saved on our system and you will be contacted in the future if a vacancy matches your skills. Future Select Copyright 2026
Digital Marketing Project Manager 12-Month Fixed-Term Contract We are currently seeking an experienced Digital Marketing Project Manager to support a high-impact digital transformation programme for our client in Warrington. This role sits at the heart of their sales growth and customer experience strategy and will lead several complex, business-critical initiatives across marketing technology, CRM, click apply for full job details
Feb 04, 2026
Contractor
Digital Marketing Project Manager 12-Month Fixed-Term Contract We are currently seeking an experienced Digital Marketing Project Manager to support a high-impact digital transformation programme for our client in Warrington. This role sits at the heart of their sales growth and customer experience strategy and will lead several complex, business-critical initiatives across marketing technology, CRM, click apply for full job details
About Conduktor We build tools that truly unleash the power of Apache Kafka. Since getting started in 2020 we've been growing fast and we are already aiding thousands of developers to harness the power of their real-time data through supercharging productivity, driving efficiency, and accelerating project delivery. Now we are embarking on our next exciting chapter of growth. With hubs in London and New York, and teammates across the US, UK, and Europe, we're scaling globally and looking for people passionate about our mission to join us. This role can be based in our London or NYC office, with a hybrid schedule of in-office collaboration on Mondays, Wednesdays, and Thursdays. About the Role We are looking for a Customer Success Manager (CSM) to own and grow relationships with our customers across EMEA and North America. This role is critical to ensuring customers realize value, adopt the platform successfully, and expand their usage over time. In this role, you will be working with French-speaking customers and English-speaking customers and must be fully fluent in both languages. You will work closely with Sales (AE) and Solutions Architecture (SA) as part of a unified account team, taking the lead post sale while remaining engaged throughout the customer lifecycle. What will you be doing? Customer Ownership & Value Realization Own the post sale customer lifecycle, including onboarding, adoption, and long term success Lead onboarding engagements and ensure customers achieve agreed success outcomes Build trusted relationships with champions, technical stakeholders, and decision makers Act as the customer's advocate internally while representing company strategy externally Account Management & Expansion Drive retention and expansion within your portfolio of accounts Lead upsells where the champion and economic buyer remain the same Identify expansion opportunities across business units and partner with AEs to pursue them Monitor account health, risks, and usage trends and take proactive action Cross Functional Collaboration Partner closely with AEs and SAs as part of a single account team Support pre sales technical validation when needed to ensure smooth handoffs Coordinate with Product, Support, and Engineering to resolve issues and influence roadmap Ensure all customer communications remain aligned and well coordinated Enablement & Advocacy Educate customers on best practices and new capabilities Lead regular check ins, success reviews, and executive touchpoints Capture customer feedback, success stories, and references What experience are we looking for? Fluency in English and French required (full professional proficiency with the ability to communicate complex technical concepts clearly in both languages) 3-7+ years of experience in Customer Success, Account Management, or Technical Account Management Experience managing mid market to enterprise B2B SaaS customers Strong ability to manage complex stakeholder environments Comfortable working cross functionally with Sales and technical teams Excellent communication, organization, and prioritization skills Preferred Experience with data infrastructure, streaming, DevOps, or developer tools Familiarity with Kafka, cloud platforms, or distributed systems Experience supporting customers across EMEA and North America Proven track record of driving renewals and expansions Why this role matters You will directly impact customer retention, expansion, and long term growth You'll work on complex, strategic accounts with high visibility You'll help define and scale how Customer Success operates as the company grows Perks and Benefits Stock options Unlimited PTO + 10 public holidays Top tier private health insurance package Learning and development allowance Employee referral program ClassPass membership Company wide events and team socials Gifts at tenure milestones Our office is dog friendly!
Feb 04, 2026
Full time
About Conduktor We build tools that truly unleash the power of Apache Kafka. Since getting started in 2020 we've been growing fast and we are already aiding thousands of developers to harness the power of their real-time data through supercharging productivity, driving efficiency, and accelerating project delivery. Now we are embarking on our next exciting chapter of growth. With hubs in London and New York, and teammates across the US, UK, and Europe, we're scaling globally and looking for people passionate about our mission to join us. This role can be based in our London or NYC office, with a hybrid schedule of in-office collaboration on Mondays, Wednesdays, and Thursdays. About the Role We are looking for a Customer Success Manager (CSM) to own and grow relationships with our customers across EMEA and North America. This role is critical to ensuring customers realize value, adopt the platform successfully, and expand their usage over time. In this role, you will be working with French-speaking customers and English-speaking customers and must be fully fluent in both languages. You will work closely with Sales (AE) and Solutions Architecture (SA) as part of a unified account team, taking the lead post sale while remaining engaged throughout the customer lifecycle. What will you be doing? Customer Ownership & Value Realization Own the post sale customer lifecycle, including onboarding, adoption, and long term success Lead onboarding engagements and ensure customers achieve agreed success outcomes Build trusted relationships with champions, technical stakeholders, and decision makers Act as the customer's advocate internally while representing company strategy externally Account Management & Expansion Drive retention and expansion within your portfolio of accounts Lead upsells where the champion and economic buyer remain the same Identify expansion opportunities across business units and partner with AEs to pursue them Monitor account health, risks, and usage trends and take proactive action Cross Functional Collaboration Partner closely with AEs and SAs as part of a single account team Support pre sales technical validation when needed to ensure smooth handoffs Coordinate with Product, Support, and Engineering to resolve issues and influence roadmap Ensure all customer communications remain aligned and well coordinated Enablement & Advocacy Educate customers on best practices and new capabilities Lead regular check ins, success reviews, and executive touchpoints Capture customer feedback, success stories, and references What experience are we looking for? Fluency in English and French required (full professional proficiency with the ability to communicate complex technical concepts clearly in both languages) 3-7+ years of experience in Customer Success, Account Management, or Technical Account Management Experience managing mid market to enterprise B2B SaaS customers Strong ability to manage complex stakeholder environments Comfortable working cross functionally with Sales and technical teams Excellent communication, organization, and prioritization skills Preferred Experience with data infrastructure, streaming, DevOps, or developer tools Familiarity with Kafka, cloud platforms, or distributed systems Experience supporting customers across EMEA and North America Proven track record of driving renewals and expansions Why this role matters You will directly impact customer retention, expansion, and long term growth You'll work on complex, strategic accounts with high visibility You'll help define and scale how Customer Success operates as the company grows Perks and Benefits Stock options Unlimited PTO + 10 public holidays Top tier private health insurance package Learning and development allowance Employee referral program ClassPass membership Company wide events and team socials Gifts at tenure milestones Our office is dog friendly!
Job Title : Commercial Officer -SC Location: Hybrid Salisbury or Fareham (Occasional travel to site) Contract Duration : 12 Months Daily Rate: £463/day (Umbrella Maximum) IR35 Status: Inside IR35 Security Clearance : SC & Sole Uk national The Role: As a Commercial Officer within the Commercial Function the successful candidate will be responsible for: sourcing, sales and contract management. The role provides working level support for portfolios, operating as a supervised practitioner in their area of responsibility and can have delegations which include sourcing, contract management, or sales. Working as part of a team of up to six staff, you will typically be working for a Commercial Manager developing procurement requirements with other staff and internal projects. You will determine procurement strategies and support value for money tendering including negotiation with suppliers and supplier selection. You will place contracts and ensure effective supplier performance through whole life management of contracts while also providing accurate and timely commercial data. You will also be successfully developing yourself via experience, mentoring and formal training, with the Civil Service being leaders in investing in people. Working alongside and advising project staff on acquisition strategies for procurements. Leading competitive or single source procurements and sourcing activities, including development of invitations to tender or negotiate, including complex contracts requiring non-standard pricing conditions or bespoke terms and conditions. Providing contract management of higher value or complex contracts. Making authorised changes to cost and schedule for such contracts, take enforcement steps as appropriate, and lead contractor performance management assessments. Providing delivery and oversight of commercial sales activity Acting as a competent local expert on sourcing, contract management and sales within the Commercial function. Appreciating and being responsible for the health and safety of yourself and others. Pro-actively support the development of safe working practices, champion their use with others, and promote the welfare of self and others. Sharing best practise and report any unsafe practises to support and enable a learning culture. You are empowered to stop work where you feel it is unsafe Essential: You have worked in a Commercial role which has enabled you to work independently on sourcing, procurement, and contract management activities Identifying the most suitable commercial approach to the circumstance, including assessing the potential tradeoffs and the level of risk mitigation required to achieve the best commercial outcome. Applying commercial skills and judgement through analysis of evidence and appropriate risk-taking. Taking ownership of decisions at tender evaluation stage and applying commercial expertise and judgement accordingly. Understanding and applying tools to monitor supplier performance, cost analysis, and contract related management information systems. Desirable: MCIPS DV Clearance MOD experience Research and Development experience Experience of using Oracle / Microsoft Office Security Clearance: SC clearance + Sole UK national Disability Confident As a member of the disability confident scheme, CLIENT guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. Armed Forces Covenant CLIENT is proud to support the Armed Forces Covenant and as such, we guarantee to interview all veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. If you qualify for the above, please notify us on (phone number removed). We will be in touch to discuss your suitability and arrange your Guaranteed Interview. Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know. To apply for this role please submit your latest CV or contact Aspect Resources on (phone number removed)
Feb 04, 2026
Contractor
Job Title : Commercial Officer -SC Location: Hybrid Salisbury or Fareham (Occasional travel to site) Contract Duration : 12 Months Daily Rate: £463/day (Umbrella Maximum) IR35 Status: Inside IR35 Security Clearance : SC & Sole Uk national The Role: As a Commercial Officer within the Commercial Function the successful candidate will be responsible for: sourcing, sales and contract management. The role provides working level support for portfolios, operating as a supervised practitioner in their area of responsibility and can have delegations which include sourcing, contract management, or sales. Working as part of a team of up to six staff, you will typically be working for a Commercial Manager developing procurement requirements with other staff and internal projects. You will determine procurement strategies and support value for money tendering including negotiation with suppliers and supplier selection. You will place contracts and ensure effective supplier performance through whole life management of contracts while also providing accurate and timely commercial data. You will also be successfully developing yourself via experience, mentoring and formal training, with the Civil Service being leaders in investing in people. Working alongside and advising project staff on acquisition strategies for procurements. Leading competitive or single source procurements and sourcing activities, including development of invitations to tender or negotiate, including complex contracts requiring non-standard pricing conditions or bespoke terms and conditions. Providing contract management of higher value or complex contracts. Making authorised changes to cost and schedule for such contracts, take enforcement steps as appropriate, and lead contractor performance management assessments. Providing delivery and oversight of commercial sales activity Acting as a competent local expert on sourcing, contract management and sales within the Commercial function. Appreciating and being responsible for the health and safety of yourself and others. Pro-actively support the development of safe working practices, champion their use with others, and promote the welfare of self and others. Sharing best practise and report any unsafe practises to support and enable a learning culture. You are empowered to stop work where you feel it is unsafe Essential: You have worked in a Commercial role which has enabled you to work independently on sourcing, procurement, and contract management activities Identifying the most suitable commercial approach to the circumstance, including assessing the potential tradeoffs and the level of risk mitigation required to achieve the best commercial outcome. Applying commercial skills and judgement through analysis of evidence and appropriate risk-taking. Taking ownership of decisions at tender evaluation stage and applying commercial expertise and judgement accordingly. Understanding and applying tools to monitor supplier performance, cost analysis, and contract related management information systems. Desirable: MCIPS DV Clearance MOD experience Research and Development experience Experience of using Oracle / Microsoft Office Security Clearance: SC clearance + Sole UK national Disability Confident As a member of the disability confident scheme, CLIENT guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. Armed Forces Covenant CLIENT is proud to support the Armed Forces Covenant and as such, we guarantee to interview all veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. If you qualify for the above, please notify us on (phone number removed). We will be in touch to discuss your suitability and arrange your Guaranteed Interview. Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know. To apply for this role please submit your latest CV or contact Aspect Resources on (phone number removed)
The Channel Company is the global leader in data-driven growth acceleration solutions and services for the IT channel. With 40+ years of channel expertise and a premier portfolio of editorial brands, marketing and event services, and strategic consulting, we help technology vendors, solution providers, and IT decision-makers worldwide unlock better business outcomes. Our global audience of technology decision-makers rely on our trusted portfolio of print and digital publications to stay current with technology news and trends. Channel-focused marketing, in-demand events, partner program enablement, leadership networks, and dedicated consultants empower channel leaders with insights, connections, and strategies that propel success in the IT channel. The Channel Company values differences because they enhance dynamic teams. We know that the confidence gap can get in the way of connecting with the best candidates. Please do not hesitate to apply - we would be honored to connect with you. About the role: As a Customer Success Manager at The Channel Company EMEA, you will play a crucial role in leading campaigns for some of our key client accounts across our media and events portfolio. This is a customer-facing delivery role, where your expertise and guidance will be essential in advising internal stakeholders and clients on performance, ongoing delivery, campaign completion, and sales engagement. Success in this role directly impacts our total revenue and client retention rates. Reporting to the Head of Customer Success, you will collaborate to enhance our product offering and improve our services. Your responsibilities will include: Lead key client accounts, ensuring successful campaign delivery and re-booking Facilitate client and internal project calls Manage campaign setup, delivery, reporting, and feedback Serve as a trusted consultant to clients, offering upsell and cross-sell opportunities Collaborate with the Head of Customer Success to evolve our commercial offering Work with the Head of Customer Success to improve processes What we value: Exceptional organizational abilities Excellent interpersonal and communication skills (verbal and written) Problem-solving aptitude Ability to thrive in a small but busy team environment Capability to work well under pressure Resilience and adaptability Excellent technical skills with a quick grasp of new software Proficient knowledge of MS Office Prior experience using a CRM system Previousexperience in a client and delivery role Familiarity with lead generation (desired but not essential) Knowledge of the channel and IT industry (desired but not essential) Our employee perks & benefits: 35 hours per week - Monday to Friday Opportunity to join a growing business with plenty of scope to influence and make an impact Hybrid working model, requiring two days per week in our office located in London Borough, alongside attendance at key industry events International Temporary Remote Working A tailored training and induction plan - we want you to succeed! Regular recognition rewards - be recognized and rewarded for consistently going above and beyond in your day-to-day role The opportunity to work within a globally diverse team The opportunity to be hands-on at major technology industry events, working closely with leading brands and stakeholders across the tech sector The opportunity to learn new skills in an ever-changing and adaptable business support function
Feb 04, 2026
Full time
The Channel Company is the global leader in data-driven growth acceleration solutions and services for the IT channel. With 40+ years of channel expertise and a premier portfolio of editorial brands, marketing and event services, and strategic consulting, we help technology vendors, solution providers, and IT decision-makers worldwide unlock better business outcomes. Our global audience of technology decision-makers rely on our trusted portfolio of print and digital publications to stay current with technology news and trends. Channel-focused marketing, in-demand events, partner program enablement, leadership networks, and dedicated consultants empower channel leaders with insights, connections, and strategies that propel success in the IT channel. The Channel Company values differences because they enhance dynamic teams. We know that the confidence gap can get in the way of connecting with the best candidates. Please do not hesitate to apply - we would be honored to connect with you. About the role: As a Customer Success Manager at The Channel Company EMEA, you will play a crucial role in leading campaigns for some of our key client accounts across our media and events portfolio. This is a customer-facing delivery role, where your expertise and guidance will be essential in advising internal stakeholders and clients on performance, ongoing delivery, campaign completion, and sales engagement. Success in this role directly impacts our total revenue and client retention rates. Reporting to the Head of Customer Success, you will collaborate to enhance our product offering and improve our services. Your responsibilities will include: Lead key client accounts, ensuring successful campaign delivery and re-booking Facilitate client and internal project calls Manage campaign setup, delivery, reporting, and feedback Serve as a trusted consultant to clients, offering upsell and cross-sell opportunities Collaborate with the Head of Customer Success to evolve our commercial offering Work with the Head of Customer Success to improve processes What we value: Exceptional organizational abilities Excellent interpersonal and communication skills (verbal and written) Problem-solving aptitude Ability to thrive in a small but busy team environment Capability to work well under pressure Resilience and adaptability Excellent technical skills with a quick grasp of new software Proficient knowledge of MS Office Prior experience using a CRM system Previousexperience in a client and delivery role Familiarity with lead generation (desired but not essential) Knowledge of the channel and IT industry (desired but not essential) Our employee perks & benefits: 35 hours per week - Monday to Friday Opportunity to join a growing business with plenty of scope to influence and make an impact Hybrid working model, requiring two days per week in our office located in London Borough, alongside attendance at key industry events International Temporary Remote Working A tailored training and induction plan - we want you to succeed! Regular recognition rewards - be recognized and rewarded for consistently going above and beyond in your day-to-day role The opportunity to work within a globally diverse team The opportunity to be hands-on at major technology industry events, working closely with leading brands and stakeholders across the tech sector The opportunity to learn new skills in an ever-changing and adaptable business support function
HALOS is an advanced body camera and cloud software scaleup, working with some of the biggest names in security, services, and law enforcement. At HALO, we're passionate about safety and innovation, constantly staying ahead of threats and reducing risk. What sets HALOS apart is not just the cutting edge technology we develop but the culture we've nurtured. Our team embodies openness, transparency, and a "one team" spirit. We're a group of passionate individuals, all working on exciting and impactful projects. Here, you'll find an environment that fosters collaboration, creativity, and a shared sense of purpose. HALOS is seeking a senior Customer Success Manager (CSM) - Strategic Accounts to own adoption, utilisation, and commercial outcomes across our largest and most complex customers, including a major retailer and a large fast food (QSR) chain. This role is explicitly adoption and outcomes focused and commercially accountable. The Strategic CSM owns renewals and expansion (upsell) motions for their accounts, using utilisation, evidence creation, and demonstrated value as the foundation for commercial success. This is not a support role. Success is defined by measurable end user utilisation, consistent behavioural adoption, evidence based value, renewal retention, and thoughtful account growth. Key Responsibilities Drive End User Adoption & Utilisation (Primary Accountability) Own utilisation outcomes, not just customer satisfaction or activity. Execute against the HALOS utilisation framework: Assignment - devices correctly assigned, activated, and deployed Activity - meaningful, appropriate recording behaviour Consistency - normalised usage across shifts, roles, and locations Evidence - footage actively reviewed, bookmarked, shared, and operationalised Identify and remediate zero recording and low usage cohorts as leading indicators of churn risk. Establish realistic utilisation benchmarks based on workforce size, role type, and operating patterns. Strategic Account Ownership Serve as the primary post sale owner for strategic enterprise customers. Build strong relationships with executive sponsors and senior stakeholders, including Operations, Safety, Loss Prevention, HR, Legal, and Compliance. Translate customer objectives (safety, de escalation, incident reduction, accountability, training, liability mitigation) into clear, measurable HALOS outcomes. Lead structured Quarterly Business Reviews (QBRs) focused on utilisation, evidence creation, risk, and commercial outcomes. Change Management & Workforce Enablement Lead adoption and enablement strategies across large, distributed frontline workforces. Partner with customer leadership to: Position body worn cameras positively with employees Address cultural, regulatory, and privacy considerations (including UK specific requirements) Reinforce expected behaviours and operational usage norms. Ensure customer administrators are equipped to actively manage adoption, not passively maintain the platform. Proactive Risk Management Identify early indicators of disengagement, misalignment, or adoption breakdown. Intervene early to correct course before issues escalated. Own customer health holistically - behavioural, operational, executive, and commercial. Commercial Ownership: Renewals & Expansion Own end to end renewal responsibility for assigned strategic accounts, including forecasting, renewal strategy, and execution. Own expansion and upsell motions, identifying opportunities grounded in proven adoption, utilisation, and value. Develop and present commercial proposals supported by utilisation data, evidence outcomes, and executive level ROI narratives. Partner with Sales leadership as appropriate, while retaining primary accountability for renewal and expansion outcomes. Ensure expansions are operationally ready and adoption led, avoiding unused or under utilised licences. Cross Functional Leadership Work closely with Enablement (workforce rollout and behavioural adoption), Support (ensuring break/fix is fully owned by Support without consuming CS capacity), and Product (structured feedback from enterprise scale, frontline use cases). Maintain clear ownership boundaries and minimise internal handoffs. Experience & Qualifications 8-10 years experience in Customer Success, Account Management, or related roles within B2B SaaS or hardware enabled SaaS Proven track record owning renewals and expansion, not merely supporting Sales led motions Experience managing large, complex, multi site enterprise customers Strong commercial acumen paired with adoption led success Comfortable operating at both executive and frontline operational levels Based in the Greater London area, with flexibility to travel as required What Success Looks Like High, consistent end user utilisation and evidence creation Strong renewal rates driven by demonstrated value Predictable, thoughtful expansion rooted in adoption Clear executive alignment and commercial credibility Customers who view HALOS as a strategic, commercial impacting partner Benefits Generous Annual Leave Allowance Competitive salary and commission/bonus package Learning and Development opportunities Private Health Insurance Cycle to work scheme Home & Tech scheme Regular company events and social initiatives The HALOS Hiring Process Here's what we expect the hiring process for this role to be, should all go well with your candidacy. This entire process is expected to take 1 3 weeks to complete and you'd be expected to start on a specific date. Application 30 minute introductory meeting with the recruiting team 45 minute Interview with department hiring manager 30 minute meeting with wider department Offer! Diversity & Inclusion We're an Equal Opportunity Employer and embrace a diversity of backgrounds, cultures, and perspectives. We do not discriminate on the basis of race, colour, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.
Feb 04, 2026
Full time
HALOS is an advanced body camera and cloud software scaleup, working with some of the biggest names in security, services, and law enforcement. At HALO, we're passionate about safety and innovation, constantly staying ahead of threats and reducing risk. What sets HALOS apart is not just the cutting edge technology we develop but the culture we've nurtured. Our team embodies openness, transparency, and a "one team" spirit. We're a group of passionate individuals, all working on exciting and impactful projects. Here, you'll find an environment that fosters collaboration, creativity, and a shared sense of purpose. HALOS is seeking a senior Customer Success Manager (CSM) - Strategic Accounts to own adoption, utilisation, and commercial outcomes across our largest and most complex customers, including a major retailer and a large fast food (QSR) chain. This role is explicitly adoption and outcomes focused and commercially accountable. The Strategic CSM owns renewals and expansion (upsell) motions for their accounts, using utilisation, evidence creation, and demonstrated value as the foundation for commercial success. This is not a support role. Success is defined by measurable end user utilisation, consistent behavioural adoption, evidence based value, renewal retention, and thoughtful account growth. Key Responsibilities Drive End User Adoption & Utilisation (Primary Accountability) Own utilisation outcomes, not just customer satisfaction or activity. Execute against the HALOS utilisation framework: Assignment - devices correctly assigned, activated, and deployed Activity - meaningful, appropriate recording behaviour Consistency - normalised usage across shifts, roles, and locations Evidence - footage actively reviewed, bookmarked, shared, and operationalised Identify and remediate zero recording and low usage cohorts as leading indicators of churn risk. Establish realistic utilisation benchmarks based on workforce size, role type, and operating patterns. Strategic Account Ownership Serve as the primary post sale owner for strategic enterprise customers. Build strong relationships with executive sponsors and senior stakeholders, including Operations, Safety, Loss Prevention, HR, Legal, and Compliance. Translate customer objectives (safety, de escalation, incident reduction, accountability, training, liability mitigation) into clear, measurable HALOS outcomes. Lead structured Quarterly Business Reviews (QBRs) focused on utilisation, evidence creation, risk, and commercial outcomes. Change Management & Workforce Enablement Lead adoption and enablement strategies across large, distributed frontline workforces. Partner with customer leadership to: Position body worn cameras positively with employees Address cultural, regulatory, and privacy considerations (including UK specific requirements) Reinforce expected behaviours and operational usage norms. Ensure customer administrators are equipped to actively manage adoption, not passively maintain the platform. Proactive Risk Management Identify early indicators of disengagement, misalignment, or adoption breakdown. Intervene early to correct course before issues escalated. Own customer health holistically - behavioural, operational, executive, and commercial. Commercial Ownership: Renewals & Expansion Own end to end renewal responsibility for assigned strategic accounts, including forecasting, renewal strategy, and execution. Own expansion and upsell motions, identifying opportunities grounded in proven adoption, utilisation, and value. Develop and present commercial proposals supported by utilisation data, evidence outcomes, and executive level ROI narratives. Partner with Sales leadership as appropriate, while retaining primary accountability for renewal and expansion outcomes. Ensure expansions are operationally ready and adoption led, avoiding unused or under utilised licences. Cross Functional Leadership Work closely with Enablement (workforce rollout and behavioural adoption), Support (ensuring break/fix is fully owned by Support without consuming CS capacity), and Product (structured feedback from enterprise scale, frontline use cases). Maintain clear ownership boundaries and minimise internal handoffs. Experience & Qualifications 8-10 years experience in Customer Success, Account Management, or related roles within B2B SaaS or hardware enabled SaaS Proven track record owning renewals and expansion, not merely supporting Sales led motions Experience managing large, complex, multi site enterprise customers Strong commercial acumen paired with adoption led success Comfortable operating at both executive and frontline operational levels Based in the Greater London area, with flexibility to travel as required What Success Looks Like High, consistent end user utilisation and evidence creation Strong renewal rates driven by demonstrated value Predictable, thoughtful expansion rooted in adoption Clear executive alignment and commercial credibility Customers who view HALOS as a strategic, commercial impacting partner Benefits Generous Annual Leave Allowance Competitive salary and commission/bonus package Learning and Development opportunities Private Health Insurance Cycle to work scheme Home & Tech scheme Regular company events and social initiatives The HALOS Hiring Process Here's what we expect the hiring process for this role to be, should all go well with your candidacy. This entire process is expected to take 1 3 weeks to complete and you'd be expected to start on a specific date. Application 30 minute introductory meeting with the recruiting team 45 minute Interview with department hiring manager 30 minute meeting with wider department Offer! Diversity & Inclusion We're an Equal Opportunity Employer and embrace a diversity of backgrounds, cultures, and perspectives. We do not discriminate on the basis of race, colour, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.
An opportunity has arisen for an Area Sales Manager to join a market-leading air handling manufacturer during a period of sustained growth. This is a field-based, project-led role focused on specification-driven work within the commercial building services sector. The role requires a hands-on, field-based approach with responsibility for developing specification-led projects and managing key accoun click apply for full job details
Feb 04, 2026
Full time
An opportunity has arisen for an Area Sales Manager to join a market-leading air handling manufacturer during a period of sustained growth. This is a field-based, project-led role focused on specification-driven work within the commercial building services sector. The role requires a hands-on, field-based approach with responsibility for developing specification-led projects and managing key accoun click apply for full job details
Akeneo is the Product Experience (PX) company and global leader in Product Information Management (PIM), creating a world where every product interaction is an experience that guides consumers and professionals to the best purchase, anytime, anywhere. We're all about experience - from the best-in-class product we build to the inspiring environment we create for our employees. You'll grow in a dynamic environment where your ideas and expertise will make an impact from day one. Our flexible work model empowers you to thrive, balancing professional success with personal fulfillment. At Akeneo, you'll be part of a supportive and collaborative team that values open communication, shared successes, and meaningful relationships. Learn more about our culture and values via our Career page. Job description The Customer Success Manager is a key role within the Customer Experience organisation, helping our most valued customers achieve their goals by optimising the use of our products and services. As a Customer Success Manager at Akeneo, you will manage a portfolio of strategic accounts, providing a direct impact on retention as a strong contribution to Akeneo's customer-first objective. You will guide customers on their post-implementation journey. You will ensure they have a positive experience, maintain engagement with Akeneo over time, and show them how to attain more value and a clear ROI. Responsibilities: Build strong relationships with key contacts at customer accounts, including C-level executives across both the business and IT. Drive adoption of our software and identify opportunities for expansion. Create prescriptive and customised success plans to help customers define, measure, and achieve success using Akeneo's solutions. Engage with customers in insightful ways, including delivering personalised, action-focused business reviews. Understand the signs of risk and proactively identify it. Capable of devising strategies to mitigate risk and executing defined action plans. Achieve retention and growth targets by closing client renewals and discovering and managing upsell and cross-sell opportunities with the sales team. Contribute to Akeneo's customer success framework for customer lifecycle management, developing strong client relationships, monitoring customer health, and creating tangible benefits and value for customers. Collaborate with the Akeneo Professional Services team and Solution Integrators to ensure a successful deployment of Akeneo. Qualifications You speak Italian and English fluently. You have a solid background in customer success, account management, or project management within the SaaS or tech industry. You are an expert in developing and executing customer success plans, including onboarding, risk management, health monitoring, adoption and digital transformation. You have experience creating lasting, trusted relationships with customer contacts in different roles up to the C-level. You have a strong track record in managing high-value customer accounts, driving retention, and achieving growth targets. Interview process 1. 30-minute screening call with a member of our Talent Acquisition team. 2. 60-minute interview with the hiring manager, where you'll learn more about the role and discuss your experience in more detail. 3. 30-minute interview with the Regional Sales VP. 4. 60-minute interview that will include the presentation of a risk mitigation plan in front of the hiring manager and another member of the Customer Success organisation. Life at Akeneo Work Environment - Work-Life Balance: Flexible working hours. Enjoy 25 days of annual leave. Option to Work from Anywhere for up to 30 days per year. Inclusivity - Community & Support: Engage in 2 paid volunteering days annually and join Employee Resource Groups dedicated to promoting diversity and inclusion within the company. Growth and Development - Professional Development: Access a €1,000 annual budget for personal professional development and take advantage of career paths, internal mobility opportunities, and a "Women in Leadership Programme." - Comprehensive Onboarding: Start on the right foot with an 8-week onboarding program. Wellbeing - Mental Health Support: Access individual and confidential sessions with a mental health practitioner or coach of your choice. For more information about benefits, don't hesitate to contact our Talent Acquisition team.
Feb 04, 2026
Full time
Akeneo is the Product Experience (PX) company and global leader in Product Information Management (PIM), creating a world where every product interaction is an experience that guides consumers and professionals to the best purchase, anytime, anywhere. We're all about experience - from the best-in-class product we build to the inspiring environment we create for our employees. You'll grow in a dynamic environment where your ideas and expertise will make an impact from day one. Our flexible work model empowers you to thrive, balancing professional success with personal fulfillment. At Akeneo, you'll be part of a supportive and collaborative team that values open communication, shared successes, and meaningful relationships. Learn more about our culture and values via our Career page. Job description The Customer Success Manager is a key role within the Customer Experience organisation, helping our most valued customers achieve their goals by optimising the use of our products and services. As a Customer Success Manager at Akeneo, you will manage a portfolio of strategic accounts, providing a direct impact on retention as a strong contribution to Akeneo's customer-first objective. You will guide customers on their post-implementation journey. You will ensure they have a positive experience, maintain engagement with Akeneo over time, and show them how to attain more value and a clear ROI. Responsibilities: Build strong relationships with key contacts at customer accounts, including C-level executives across both the business and IT. Drive adoption of our software and identify opportunities for expansion. Create prescriptive and customised success plans to help customers define, measure, and achieve success using Akeneo's solutions. Engage with customers in insightful ways, including delivering personalised, action-focused business reviews. Understand the signs of risk and proactively identify it. Capable of devising strategies to mitigate risk and executing defined action plans. Achieve retention and growth targets by closing client renewals and discovering and managing upsell and cross-sell opportunities with the sales team. Contribute to Akeneo's customer success framework for customer lifecycle management, developing strong client relationships, monitoring customer health, and creating tangible benefits and value for customers. Collaborate with the Akeneo Professional Services team and Solution Integrators to ensure a successful deployment of Akeneo. Qualifications You speak Italian and English fluently. You have a solid background in customer success, account management, or project management within the SaaS or tech industry. You are an expert in developing and executing customer success plans, including onboarding, risk management, health monitoring, adoption and digital transformation. You have experience creating lasting, trusted relationships with customer contacts in different roles up to the C-level. You have a strong track record in managing high-value customer accounts, driving retention, and achieving growth targets. Interview process 1. 30-minute screening call with a member of our Talent Acquisition team. 2. 60-minute interview with the hiring manager, where you'll learn more about the role and discuss your experience in more detail. 3. 30-minute interview with the Regional Sales VP. 4. 60-minute interview that will include the presentation of a risk mitigation plan in front of the hiring manager and another member of the Customer Success organisation. Life at Akeneo Work Environment - Work-Life Balance: Flexible working hours. Enjoy 25 days of annual leave. Option to Work from Anywhere for up to 30 days per year. Inclusivity - Community & Support: Engage in 2 paid volunteering days annually and join Employee Resource Groups dedicated to promoting diversity and inclusion within the company. Growth and Development - Professional Development: Access a €1,000 annual budget for personal professional development and take advantage of career paths, internal mobility opportunities, and a "Women in Leadership Programme." - Comprehensive Onboarding: Start on the right foot with an 8-week onboarding program. Wellbeing - Mental Health Support: Access individual and confidential sessions with a mental health practitioner or coach of your choice. For more information about benefits, don't hesitate to contact our Talent Acquisition team.
Job title: Senior Fundraiser Salary: £34,582 - £38,425 per annum, plus location or homeworking allowances if applicable Contract: full-time, permanent Location: Office, hybrid or home working options available. Preference for hybrid working with at least one day per week in the London office. Some travel required to support major mass participation events (approx. 3 times per year, e.g. London Marathon) Charity People is delighted to be partnering with a national charity to recruit for their next Senior Fundraiser to join their Mass Participation Team. Within the Fundraising and Engagement directorate, the Mass Participation Team plays a key role in inspiring thousands of supporters to take part in events and activities that raise vital funds, strengthen supporter relationships, and help drive long-term sustainable income. This is an exciting opportunity to shape and grow two of the charity's high-potential fundraising areas: the DIY Fundraising programme and a nationwide schools' campaign. About the role As Senior Fundraiser, you will lead on a portfolio of mass participation fundraising initiatives, using your project management strengths to drive income, enhance supporter experience, and deliver high-quality campaigns at scale. A significant part of your role will be owning and developing the DIY fundraising programme-supporting hundreds of individuals each year who choose to fundraise in their own way, whether through workplace bake sales, personal challenges or large-scale activities. You'll review and streamline user journeys, improve efficiency across supporter touchpoints, and use data-driven insight to strengthen engagement and fundraising performance. You will also project manage a new virtual fundraising product for schools. Working closely with the Schools Fundraising Manager, you will coordinate the campaign's full lifecycle-from planning, budgeting and marketing, to delivery, evaluation and future innovation. This is a fantastic opportunity for someone who thrives in a dynamic, insight-led environment and enjoys creating excellent supporter experiences at scale. Your key responsibilities: Project manage DIY fundraising and schools fundraising activities to meet agreed income and participation targets Lead on acquisition and stewardship for DIY fundraisers, ensuring excellent supporter experience across mass, workplace and school audiences Project manage the schools challenge from planning to delivery, evaluation and continuous improvement Use data-led insight to analyse campaign performance and implement improvements to supporter journeys and campaign efficiency Develop new activity ideas and improve existing offers to increase participation, remittance rates and overall income Manage campaign budgets, timelines and stakeholder relationships effectively Work collaboratively with colleagues across the Mass Participation Team and wider Engagement and Fundraising directorate Build and maintain effective relationships with external suppliers, partners and supporters What you'll bring: Strong project management skills Experience delivering fundraising campaigns, events or mass-audience marketing activity Excellent communication sklls Experience delivering high-quality supporter or customer experiences Confident working with data to inform decisions, improve performance and support recommendations Strong budget management skills, with the ability to track, report and plan confidently Creative, proactive and comfortable identifying opportunities for improvement Experience managing external suppliers and agencies How to Apply Please send your CV and cover letter to Philippa by clicking on the Apply button. The closing date is 15th February. Interview date TBC. We want you to have every opportunity to demonstrate your skills, ability, and potential. Please inform us if you require any assistance or adjustment to help ensure the application process works for you. Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.
Feb 04, 2026
Full time
Job title: Senior Fundraiser Salary: £34,582 - £38,425 per annum, plus location or homeworking allowances if applicable Contract: full-time, permanent Location: Office, hybrid or home working options available. Preference for hybrid working with at least one day per week in the London office. Some travel required to support major mass participation events (approx. 3 times per year, e.g. London Marathon) Charity People is delighted to be partnering with a national charity to recruit for their next Senior Fundraiser to join their Mass Participation Team. Within the Fundraising and Engagement directorate, the Mass Participation Team plays a key role in inspiring thousands of supporters to take part in events and activities that raise vital funds, strengthen supporter relationships, and help drive long-term sustainable income. This is an exciting opportunity to shape and grow two of the charity's high-potential fundraising areas: the DIY Fundraising programme and a nationwide schools' campaign. About the role As Senior Fundraiser, you will lead on a portfolio of mass participation fundraising initiatives, using your project management strengths to drive income, enhance supporter experience, and deliver high-quality campaigns at scale. A significant part of your role will be owning and developing the DIY fundraising programme-supporting hundreds of individuals each year who choose to fundraise in their own way, whether through workplace bake sales, personal challenges or large-scale activities. You'll review and streamline user journeys, improve efficiency across supporter touchpoints, and use data-driven insight to strengthen engagement and fundraising performance. You will also project manage a new virtual fundraising product for schools. Working closely with the Schools Fundraising Manager, you will coordinate the campaign's full lifecycle-from planning, budgeting and marketing, to delivery, evaluation and future innovation. This is a fantastic opportunity for someone who thrives in a dynamic, insight-led environment and enjoys creating excellent supporter experiences at scale. Your key responsibilities: Project manage DIY fundraising and schools fundraising activities to meet agreed income and participation targets Lead on acquisition and stewardship for DIY fundraisers, ensuring excellent supporter experience across mass, workplace and school audiences Project manage the schools challenge from planning to delivery, evaluation and continuous improvement Use data-led insight to analyse campaign performance and implement improvements to supporter journeys and campaign efficiency Develop new activity ideas and improve existing offers to increase participation, remittance rates and overall income Manage campaign budgets, timelines and stakeholder relationships effectively Work collaboratively with colleagues across the Mass Participation Team and wider Engagement and Fundraising directorate Build and maintain effective relationships with external suppliers, partners and supporters What you'll bring: Strong project management skills Experience delivering fundraising campaigns, events or mass-audience marketing activity Excellent communication sklls Experience delivering high-quality supporter or customer experiences Confident working with data to inform decisions, improve performance and support recommendations Strong budget management skills, with the ability to track, report and plan confidently Creative, proactive and comfortable identifying opportunities for improvement Experience managing external suppliers and agencies How to Apply Please send your CV and cover letter to Philippa by clicking on the Apply button. The closing date is 15th February. Interview date TBC. We want you to have every opportunity to demonstrate your skills, ability, and potential. Please inform us if you require any assistance or adjustment to help ensure the application process works for you. Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.
# Our Privacy Statement & Cookie Policy Customer Success Manager page is loaded Customer Success Managerremote type: Hybridlocations: United Kingdom, Londontime type: Full timeposted on: Posted Yesterdayjob requisition id: JREQ196098 Customer Success Manager (CSM) Overview Thomson Reuters is transforming the legal industry with unmatched legal content, expertise, and innovative technology. As part of our transformation, we are building a world-class Customer Success organization to ensure our customers achieve their goals and unlock the full value of our solutions.The Customer Success Manager (CSM) will work closely with customers across the legal industry to understand their specific business challenges and design tailored use cases that maximize the value of Thomson Reuters' legal products. Thomson Reuters products this role works with includes HighQ, CoCounsel, Contract Express, Practical Law and Westlaw. This role focuses on driving adoption, engagement, and measurable outcomes while building trusted customer relationships.Reporting to a Manager of CSMs, the CSM will collaborate with cross-functional teams and leverage internal resources to deliver exceptional customer experiences and long-term success. About the Role The Customer Success Manager will act as a trusted advisor to customers, focusing on understanding their business needs, developing tailored use cases, and ensuring successful adoption of Thomson Reuters' solutions.Key Responsibilities: Onboarding and Enablement: Coordinate onboarding activities and ensure customers have access to the tools and resources needed for success. Develop and Drive Use Cases: Collaborate with customers to identify their specific business challenges and design tailored use cases that demonstrate the value of Thomson Reuters' legal products. Drive Adoption and Value Realization: Partner with customers to ensure seamless integration of use cases into their workflows, leveraging internal training resources as needed. Build and Strengthen Relationships: Engage regularly with customers to understand their goals and provide strategic guidance, acting as their trusted advisor throughout the customer journey. Provide Strategic Guidance: Identify opportunities to optimize customer outcomes by recommending best practices and aligning solutions to business objectives. Enhance Retention and Satisfaction: Proactively address customer needs, identify opportunities for expansion, and develop strategies to reduce churn and drive satisfaction. Advocate for Customer Needs: Serve as the voice of the customer by sharing feedback with internal teams, including Product and Engineering, to influence future enhancements and features. Collaborate Across Teams: Partner with Sales, Marketing, and Support teams to align on customer objectives and deliver a seamless experience. About You We are seeking a customer-focused professional with a passion for solving complex business challenges and driving customer success.Qualifications: Experience: You have a law degree, formal legal education, or substantial experience working with law firms, attorneys, or legal professionals. Additionally, you have experience in Customer Success, Legal Technology, Legal Project Management, or a related role, ideally within SaaS or subscription-based business models. Use Case Expertise: Proven ability to understand customer-specific use cases and recommend tailored solutions that address their business challenges and objectives. Technical Acumen: Familiarity with legal technology or AI-driven platforms, with a willingness to stay ahead of advancements in legal tech. Relationship Building: Strong interpersonal and communication skills, with a proven ability to build trusted relationships and act as a strategic advisor to customers. Customer-Centric Mindset: A proactive, personable approach to problem-solving, with a focus on delivering measurable outcomes and ensuring customer satisfaction. Collaboration: Experience working cross-functionally with Sales, Product, Marketing, and Support teams to achieve mutual goals and enhance the customer journey. Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation .Learn more on how to protect yourself from fraudulent job postings .More information about Thomson Reuters can be found on
Feb 04, 2026
Full time
# Our Privacy Statement & Cookie Policy Customer Success Manager page is loaded Customer Success Managerremote type: Hybridlocations: United Kingdom, Londontime type: Full timeposted on: Posted Yesterdayjob requisition id: JREQ196098 Customer Success Manager (CSM) Overview Thomson Reuters is transforming the legal industry with unmatched legal content, expertise, and innovative technology. As part of our transformation, we are building a world-class Customer Success organization to ensure our customers achieve their goals and unlock the full value of our solutions.The Customer Success Manager (CSM) will work closely with customers across the legal industry to understand their specific business challenges and design tailored use cases that maximize the value of Thomson Reuters' legal products. Thomson Reuters products this role works with includes HighQ, CoCounsel, Contract Express, Practical Law and Westlaw. This role focuses on driving adoption, engagement, and measurable outcomes while building trusted customer relationships.Reporting to a Manager of CSMs, the CSM will collaborate with cross-functional teams and leverage internal resources to deliver exceptional customer experiences and long-term success. About the Role The Customer Success Manager will act as a trusted advisor to customers, focusing on understanding their business needs, developing tailored use cases, and ensuring successful adoption of Thomson Reuters' solutions.Key Responsibilities: Onboarding and Enablement: Coordinate onboarding activities and ensure customers have access to the tools and resources needed for success. Develop and Drive Use Cases: Collaborate with customers to identify their specific business challenges and design tailored use cases that demonstrate the value of Thomson Reuters' legal products. Drive Adoption and Value Realization: Partner with customers to ensure seamless integration of use cases into their workflows, leveraging internal training resources as needed. Build and Strengthen Relationships: Engage regularly with customers to understand their goals and provide strategic guidance, acting as their trusted advisor throughout the customer journey. Provide Strategic Guidance: Identify opportunities to optimize customer outcomes by recommending best practices and aligning solutions to business objectives. Enhance Retention and Satisfaction: Proactively address customer needs, identify opportunities for expansion, and develop strategies to reduce churn and drive satisfaction. Advocate for Customer Needs: Serve as the voice of the customer by sharing feedback with internal teams, including Product and Engineering, to influence future enhancements and features. Collaborate Across Teams: Partner with Sales, Marketing, and Support teams to align on customer objectives and deliver a seamless experience. About You We are seeking a customer-focused professional with a passion for solving complex business challenges and driving customer success.Qualifications: Experience: You have a law degree, formal legal education, or substantial experience working with law firms, attorneys, or legal professionals. Additionally, you have experience in Customer Success, Legal Technology, Legal Project Management, or a related role, ideally within SaaS or subscription-based business models. Use Case Expertise: Proven ability to understand customer-specific use cases and recommend tailored solutions that address their business challenges and objectives. Technical Acumen: Familiarity with legal technology or AI-driven platforms, with a willingness to stay ahead of advancements in legal tech. Relationship Building: Strong interpersonal and communication skills, with a proven ability to build trusted relationships and act as a strategic advisor to customers. Customer-Centric Mindset: A proactive, personable approach to problem-solving, with a focus on delivering measurable outcomes and ensuring customer satisfaction. Collaboration: Experience working cross-functionally with Sales, Product, Marketing, and Support teams to achieve mutual goals and enhance the customer journey. Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation .Learn more on how to protect yourself from fraudulent job postings .More information about Thomson Reuters can be found on
Location : Reading, Hybrid (at least twice a month to Reading Office) Hours : Full time Salary : £40,000 per annum Contract Type : 12 month FTC Campaign Closes : 18th February 2026 First Stage Interviews : 25th & 26th February 2026 Second Stage Interviews : 3rd or 5th March 2026 On occasion, we might close a vacancy early due to a high number of applications being received. Interested candidates are encouraged to submit their application as early as possible. At Make A Wish UK, we create life changing wishes for children with critical illnesses. Our Special Events programme plays a vital role in making those wishes possible by raising essential income, inspiring supporters and bringing our community together. We are looking for a talented and driven Special Events Manager to lead, shape and grow our portfolio of high profile events. From elegant gala dinners and supporter receptions to new and innovative fundraising opportunities, you will be at the heart of creating experiences that make a meaningful difference. Core Purpose To lead the delivery and growth of Make A Wish s programme of Special Events, maximising net income, strengthening donor and supporter stewardship, and identifying new opportunities across the organisation and beyond to enhance and expand our events portfolio. This role also supports wider departmental events, including those connected to Art of Wishes, while inspiring and managing supporters, committee members, suppliers and volunteers. In addition, the role oversees the stewardship events programme delivered by the Events Officer, ensuring exceptional experiences for all involved. To be successful in this role you will need: Essential Criteria Ability to prepare materials to support a range of audiences and requirements, from presentations through to toolkits, meeting notes etc. Excellent communication skills, including Ability to work effectively at different levels in the organisation Ability to articulate core concepts in different formats and approaches Ability to negotiate and influence across different organisational levels Work as part of a cross functional team Understanding of regulatory frameworks, best practice and ethical issues related to Marketing and engagement with children and young people Content capture and use Knowledge of regulatory frameworks around fundraising Understanding of advertising and influencer regulatory frameworks Managing and working with user permissions and compliance around: User permissions Safeguarding Data protection Experience of working with others: Being part of a team delivering different objectives Inspiring and encouraging self-development in team members/colleagues Setting objective and KPIs and managing performance towards these Integrating volunteers and networks into teams Volunteer management Evidence and Experience of: Using and updating CRM tools Salesforce Managing data accuracy Producing reports and analytics Reading and interpreting data Experience of managing finance and budget: Developing budgets Recording financial information Reading and understanding financial information Calculating basic information, particularly to show return on investment Managing expenses and invoicing processes Experience of managing and planning work: Working on cross team plans Using technology to support planning and prioritisation Able to use MS Office tools, in particular Outlook, Word, PowerPoint and Excel to support delivery of work Evidence of ongoing professional development in a related field or areas (formal or self-directed) Significant experience in planning large scale special events, dinners, balls, receptions or similar: Evidence of managing £200,000+ event budgets Experience planning and executing events for 200+ attendees Experience working with event agencies Key Responsibilities: Event support Own and develop relationships with key Make-A-Wish event supporters including committee members, suppliers, speakers and donors. Project manage and/or provide event support to key Make-A-Wish flagship and high-value supporter events. Generate income and gift in kind for Make-A-Wish owned and high value third-party events. Oversee the stewardship of high value third-party events by the Events Officer. Be the day-to-day contact for Special Events agencies and third-party suppliers, attending and leading meetings to ensure each event is executed as smoothly and successfully as possible. Manage internal and external event stakeholders including Make-A-Wish BCE and volunteering teams, committee members and event suppliers in relation to their role at the event. Attend all the Special Events and represent Make-A-Wish in a professional manner. Support on the development of the special events strategy with Art of Wishes & Special Events Lead and Philanthropy Director. Create and manage event budgets with a focus on reducing costs and maximising net income/budget relieving GIK. Complete event performance evaluations including wrap-up analysis, measure against KPIs and review if goals were achieved. Oversee the post-event financial administration and processes with Supporter Care Team and Philanthropy Team to ensure a positive guest experience. Support internal teams in event planning to maximise opportunities and ensure consistent delivery. Identify additional opportunities for the programme both internally and externally. Work to identify and secure sponsorship partners for events. Line management Provide engaging and motivating leadership, coaching, management and development of one direct report (Special Events Officer) which includes quarterly coaching conversations, career development conversations and more. Supporter Management Support and manage organising Committees to ensure each event is executed as smoothly and successfully as possible. Lead committee meetings. Develop relationships with event supporters to increase support and GIK donations. Oversee the supporter journey of prize donors, prize winners and wish sponsors, including but not limited to thanking and providing feedback post-event, prize fulfilment, building long-term and sustainable relationships through correspondence. Work with the Volunteering team and Special Events Officer to manage volunteers including recruitment, pre-event briefings, communications, on the day and post-event thanking. Communications and Internal Collaboration Take responsibility for maintaining and updating the supporter database with any event and guest details ensuring it is GDPR compliant. Leading and supporting on events and projects across the organisation as required.
Feb 04, 2026
Full time
Location : Reading, Hybrid (at least twice a month to Reading Office) Hours : Full time Salary : £40,000 per annum Contract Type : 12 month FTC Campaign Closes : 18th February 2026 First Stage Interviews : 25th & 26th February 2026 Second Stage Interviews : 3rd or 5th March 2026 On occasion, we might close a vacancy early due to a high number of applications being received. Interested candidates are encouraged to submit their application as early as possible. At Make A Wish UK, we create life changing wishes for children with critical illnesses. Our Special Events programme plays a vital role in making those wishes possible by raising essential income, inspiring supporters and bringing our community together. We are looking for a talented and driven Special Events Manager to lead, shape and grow our portfolio of high profile events. From elegant gala dinners and supporter receptions to new and innovative fundraising opportunities, you will be at the heart of creating experiences that make a meaningful difference. Core Purpose To lead the delivery and growth of Make A Wish s programme of Special Events, maximising net income, strengthening donor and supporter stewardship, and identifying new opportunities across the organisation and beyond to enhance and expand our events portfolio. This role also supports wider departmental events, including those connected to Art of Wishes, while inspiring and managing supporters, committee members, suppliers and volunteers. In addition, the role oversees the stewardship events programme delivered by the Events Officer, ensuring exceptional experiences for all involved. To be successful in this role you will need: Essential Criteria Ability to prepare materials to support a range of audiences and requirements, from presentations through to toolkits, meeting notes etc. Excellent communication skills, including Ability to work effectively at different levels in the organisation Ability to articulate core concepts in different formats and approaches Ability to negotiate and influence across different organisational levels Work as part of a cross functional team Understanding of regulatory frameworks, best practice and ethical issues related to Marketing and engagement with children and young people Content capture and use Knowledge of regulatory frameworks around fundraising Understanding of advertising and influencer regulatory frameworks Managing and working with user permissions and compliance around: User permissions Safeguarding Data protection Experience of working with others: Being part of a team delivering different objectives Inspiring and encouraging self-development in team members/colleagues Setting objective and KPIs and managing performance towards these Integrating volunteers and networks into teams Volunteer management Evidence and Experience of: Using and updating CRM tools Salesforce Managing data accuracy Producing reports and analytics Reading and interpreting data Experience of managing finance and budget: Developing budgets Recording financial information Reading and understanding financial information Calculating basic information, particularly to show return on investment Managing expenses and invoicing processes Experience of managing and planning work: Working on cross team plans Using technology to support planning and prioritisation Able to use MS Office tools, in particular Outlook, Word, PowerPoint and Excel to support delivery of work Evidence of ongoing professional development in a related field or areas (formal or self-directed) Significant experience in planning large scale special events, dinners, balls, receptions or similar: Evidence of managing £200,000+ event budgets Experience planning and executing events for 200+ attendees Experience working with event agencies Key Responsibilities: Event support Own and develop relationships with key Make-A-Wish event supporters including committee members, suppliers, speakers and donors. Project manage and/or provide event support to key Make-A-Wish flagship and high-value supporter events. Generate income and gift in kind for Make-A-Wish owned and high value third-party events. Oversee the stewardship of high value third-party events by the Events Officer. Be the day-to-day contact for Special Events agencies and third-party suppliers, attending and leading meetings to ensure each event is executed as smoothly and successfully as possible. Manage internal and external event stakeholders including Make-A-Wish BCE and volunteering teams, committee members and event suppliers in relation to their role at the event. Attend all the Special Events and represent Make-A-Wish in a professional manner. Support on the development of the special events strategy with Art of Wishes & Special Events Lead and Philanthropy Director. Create and manage event budgets with a focus on reducing costs and maximising net income/budget relieving GIK. Complete event performance evaluations including wrap-up analysis, measure against KPIs and review if goals were achieved. Oversee the post-event financial administration and processes with Supporter Care Team and Philanthropy Team to ensure a positive guest experience. Support internal teams in event planning to maximise opportunities and ensure consistent delivery. Identify additional opportunities for the programme both internally and externally. Work to identify and secure sponsorship partners for events. Line management Provide engaging and motivating leadership, coaching, management and development of one direct report (Special Events Officer) which includes quarterly coaching conversations, career development conversations and more. Supporter Management Support and manage organising Committees to ensure each event is executed as smoothly and successfully as possible. Lead committee meetings. Develop relationships with event supporters to increase support and GIK donations. Oversee the supporter journey of prize donors, prize winners and wish sponsors, including but not limited to thanking and providing feedback post-event, prize fulfilment, building long-term and sustainable relationships through correspondence. Work with the Volunteering team and Special Events Officer to manage volunteers including recruitment, pre-event briefings, communications, on the day and post-event thanking. Communications and Internal Collaboration Take responsibility for maintaining and updating the supporter database with any event and guest details ensuring it is GDPR compliant. Leading and supporting on events and projects across the organisation as required.
TITLE Specification Sales Manager INTRODUCTION Our client is a leading manufacturer and truly prestige brand in both the UK and international KBB, bathrooms and showers sector. For more than half a century they have been a pioneer in product innovation and design. LOCATION North London, Home Counties, East Anglia, East Midlands (Remote, field-based role. Ideal home locations: Oxford, Watford, Luton, Chelmsford, Colchester, Cambridge, Bedford, Milton Keynes, Hitchin, or close) THE JOB ROLE The Specification Sales Manager role is project-oriented design-driven sales role representing one of the most exciting brands in the UK interiors and KBB sector. It takes responsibility for: Identifying and engaging with new high-end commercial, hotel, hospitality and residential projects. Engaging with multiple stakeholders in the project life cycle - architects, interior designers, specifiers, contractors and developers. Tracking projects end-to-end, responding to incoming business enquiries and identifying target projects through Glenigan data. Making an active contribution to the project sales team's UK sales and growth strategy. This role offers the opportunity for realistic career development in the short- to medium-term. THE PERSON NEEDED For the Specification Sales Manager our client is open to applications from candidates outside the KBB or bathroom industry, but does require: Prior experience selling a specified product within the interiors or construction industry A good understanding of a typical sales and specification process in a project A desire to represent and sell a higher-value and prestigious design-lead brand Ambition to grow, learn and rise to challenges. THE REWARDS Truly competitive salary (for the high-end design-lead manufacturing sector). +Year-end bonus. Expensed electric vehicle, pension, healthcare, life assurance, fantastic enhance package. Contact for salary details - Joe Grace () IF YOU MEET THE REQUIRED EXPERIENCE - PLEASE APPLY NOW If you have the relevant experience listed in "the person needed" section, please send your CV ASAP - our client is looking to interview ASAP. Key terms: Bathrooms, bathroom, kitchen, kitchens, interiors, showers, shower, taps, sanitaryware, ceramic tiles, lighting, plumbing, heating, HVAC, modular, Specification Sales Manager, project sales manager, technical sales manager, area sales manager, business development manager, field sales manager, account manager, North London, Home Counties, East Anglia, East Midlands, Buckinghamshire, Hertfordshire, Essex, Suffolk, Norfolk, Cambridgeshire, Bedfordshire, Oxfordshire, Northamptonshire, Oxford, Watford, St Albans, Harlow, Welwyn Garden City, Luton, Braintree, Chelmsford, Colchester, Cambridge, Dunstable, Leighton Bizzard, Aylesbury, Bedford, Milton Keynes, Hitchin
Feb 04, 2026
Full time
TITLE Specification Sales Manager INTRODUCTION Our client is a leading manufacturer and truly prestige brand in both the UK and international KBB, bathrooms and showers sector. For more than half a century they have been a pioneer in product innovation and design. LOCATION North London, Home Counties, East Anglia, East Midlands (Remote, field-based role. Ideal home locations: Oxford, Watford, Luton, Chelmsford, Colchester, Cambridge, Bedford, Milton Keynes, Hitchin, or close) THE JOB ROLE The Specification Sales Manager role is project-oriented design-driven sales role representing one of the most exciting brands in the UK interiors and KBB sector. It takes responsibility for: Identifying and engaging with new high-end commercial, hotel, hospitality and residential projects. Engaging with multiple stakeholders in the project life cycle - architects, interior designers, specifiers, contractors and developers. Tracking projects end-to-end, responding to incoming business enquiries and identifying target projects through Glenigan data. Making an active contribution to the project sales team's UK sales and growth strategy. This role offers the opportunity for realistic career development in the short- to medium-term. THE PERSON NEEDED For the Specification Sales Manager our client is open to applications from candidates outside the KBB or bathroom industry, but does require: Prior experience selling a specified product within the interiors or construction industry A good understanding of a typical sales and specification process in a project A desire to represent and sell a higher-value and prestigious design-lead brand Ambition to grow, learn and rise to challenges. THE REWARDS Truly competitive salary (for the high-end design-lead manufacturing sector). +Year-end bonus. Expensed electric vehicle, pension, healthcare, life assurance, fantastic enhance package. Contact for salary details - Joe Grace () IF YOU MEET THE REQUIRED EXPERIENCE - PLEASE APPLY NOW If you have the relevant experience listed in "the person needed" section, please send your CV ASAP - our client is looking to interview ASAP. Key terms: Bathrooms, bathroom, kitchen, kitchens, interiors, showers, shower, taps, sanitaryware, ceramic tiles, lighting, plumbing, heating, HVAC, modular, Specification Sales Manager, project sales manager, technical sales manager, area sales manager, business development manager, field sales manager, account manager, North London, Home Counties, East Anglia, East Midlands, Buckinghamshire, Hertfordshire, Essex, Suffolk, Norfolk, Cambridgeshire, Bedfordshire, Oxfordshire, Northamptonshire, Oxford, Watford, St Albans, Harlow, Welwyn Garden City, Luton, Braintree, Chelmsford, Colchester, Cambridge, Dunstable, Leighton Bizzard, Aylesbury, Bedford, Milton Keynes, Hitchin
Wells Cathedral is on an exciting journey. We have embarked on an ambitious ten-year plan. We are on a mission to become the UK s most joyful cathedral, and we want to have a genuinely positive impact on individual lives, on the City of Wells, the County of Somerset and far beyond. We are carefully conserving our stunning world-class, 850-year-old heritage site, and we remain committed to being a beacon of light and hope, a sacred space of prayer and a place of wonder now and for generations to come. We also want to elevate our brand and grow our visitor numbers. We are investing in making our visitor experience even better, for everyone. We want to ensure Wells Cathedral is known as one of the UK s top must see tourism attractions, and we want to reach and engage a much wider range of people. And as part of that mission, we are now investing in growing our Marketing & Communications Team. Wells Cathedral s Marketing & Communications Team delivers direction and support across all areas of Cathedral life, including visitor experience, fundraising, worship and music, events, venue hire, library and archives, as well as our Cathedral Shop and Loft Café. The Team covers the full scope of marketing and communications activities, including researching and identifying target audiences, designing strategic marketing plans, generating earned media exposure through PR activity, developing and implementing brand identity, and delivering integrated campaign creative across social, digital, print, broadcast and OOH channels. Reporting the Director of Marketing & Communications, the Marketing & Communications Assistant will play a significant role in supporting the delivery of all of this, effectively and efficiently, across the organisation. This is a truly unique early career opportunity for an ambitious marketer looking to gain hands-on experience across a wide range of disciplines. Key Responsibilities: - Supporting efficient workflow by responding to incoming requests and scheduling projects - Enhancing online customer experience and engagement by providing real-time responses to social media DMs, comments and reviews - Timely display and removal of onsite promotional and information banners, posters, flyers and POS material - Assisting the Director of Marketing & Communications, Head of Filming and Content Creator during film crew, photographer, influencer and media visits - Assisting the Director of Marketing & Communications in strategic marketing campaign planning - Actively participating in team meetings both within Marketing & Communications, and with stakeholders across the organisation - Supporting the Content Creator in capturing photographic and video content at services, events and activities, as required - Assisting the Design and Digital Services Executive in the production of on-brand artwork for corporate literature, signage and point-of-sale material - Ensuring website content is always up-to-date - Capturing marketing performance data to create KPI dashboards and inform campaign strategies Person specification Criteria Essential A clear and demonstrable interest in marketing and communications, with ambition to progress within this field Excellent written communication skills and a confident proof-reader A professional approach to both internal and external communication An eye for audience-appropriate graphic communication, including typography and photography within brand guidelines A specific interest in working within the arts, culture and heritage sector An understanding of online data analysis for monitoring and informing marketing A confident and collaborative team player, able to work with direction An energetic and enthusiastic creative thinker Ability to meet deadlines and remain calm under pressure Able and willing to attend occasional evening and weekend events as required Demonstrable commitment to safeguarding and promoting the welfare of children, young people, and vulnerable adults Desirable A marketing-related qualification at degree or diploma level A good working knowledge of Microsoft 365 applications, including Word, Excel and Powerpoint Demonstrable experience of using Adobe Creative Cloud applications such as InDesign, Photoshop and Acrobat Demonstrable experience and/or knowledge of any of the following subjects: Christianity, Tourism, History, Music, Live Events, Hospitality, Retail A confident verbal communicator An understanding of marketing campaign strategies Main Terms and Conditions Employment status: Permanent contract of employment Location: Wells Cathedral Offices, Wells, BA5 2RB Hours of work: full-time, 35 working hours per week (Monday to Friday). Flexible working will be considered. Remuneration: £25,000 per annum, payable on the 24th of the month or the nearest working day thereto Discount: A discount of 10% is available from the Cathedral Shop and The Loft Café. Parking: Limited parking is available in the Cathedral car park. Cars are parked at the risk of the owner. Pension: Defined Contribution Scheme. Contributions as % of salary: Age Employee Employer 4% 8% Expenses: All reasonable working expenses will be met in line with Cathedral policy. Holiday (inclusive of bank holidays): 6.8 weeks per holiday year. The holiday year runs from 1 January to 31 December. Probation: This post will be subject to a probationary period of 6 months. How to Apply To apply, please fill in the Application Form and Equal Opportunities Monitoring Form available on the Vacancies section of Wells Cathedral's website and return them to the HR Manager. Closing date: 9am Friday 20 February 2026 Shortlisting date: Monday 23 February 2026 To ensure the fairness of the selection process, shortlisting will be based upon the information which you provide in your application and assumptions will not be made about your experience or skills. We will look for demonstrable evidence that you meet the criteria set out in the Person Specification. Information provided on the Application Form will be viewed by HR, the recruiting manager, and interview panel. All applicants will be notified of the outcome of the shortlisting process. Interview date: Wednesday 4 March 2026 Further details about the selection process will be provided to shortlisted candidates. The appointment will be subject to the completion of pre-employment checks, including references and a satisfactory basic DBS check. Safeguarding We are committed to the safeguarding and protection of all children, young people, and adults, and the care and nurture of children within church communities. We will carefully select, train, and support all those with any responsibility within the Church, in line with Safer Recruitment principles. This means that we will: Ensure that our recruitment and selection processes are inclusive, fair, consistent, and transparent; Take all reasonable steps to prevent those who might harm children or adults from taking up positions of respect, responsibility, or authority where they are trusted by others; and Adhere to Safer Recruitment legislation, guidance, and standards. The successful candidate will be required to complete a Declaration of Suitability as part of our recruitment process when an offer of employment is made. This form is strictly confidential and, except under compulsion of law, will be seen only by those involved in the recruitment process. All forms will be kept securely in compliance with the UK General Data Protection Regulation and the Data Protection Act 2018.
Feb 04, 2026
Full time
Wells Cathedral is on an exciting journey. We have embarked on an ambitious ten-year plan. We are on a mission to become the UK s most joyful cathedral, and we want to have a genuinely positive impact on individual lives, on the City of Wells, the County of Somerset and far beyond. We are carefully conserving our stunning world-class, 850-year-old heritage site, and we remain committed to being a beacon of light and hope, a sacred space of prayer and a place of wonder now and for generations to come. We also want to elevate our brand and grow our visitor numbers. We are investing in making our visitor experience even better, for everyone. We want to ensure Wells Cathedral is known as one of the UK s top must see tourism attractions, and we want to reach and engage a much wider range of people. And as part of that mission, we are now investing in growing our Marketing & Communications Team. Wells Cathedral s Marketing & Communications Team delivers direction and support across all areas of Cathedral life, including visitor experience, fundraising, worship and music, events, venue hire, library and archives, as well as our Cathedral Shop and Loft Café. The Team covers the full scope of marketing and communications activities, including researching and identifying target audiences, designing strategic marketing plans, generating earned media exposure through PR activity, developing and implementing brand identity, and delivering integrated campaign creative across social, digital, print, broadcast and OOH channels. Reporting the Director of Marketing & Communications, the Marketing & Communications Assistant will play a significant role in supporting the delivery of all of this, effectively and efficiently, across the organisation. This is a truly unique early career opportunity for an ambitious marketer looking to gain hands-on experience across a wide range of disciplines. Key Responsibilities: - Supporting efficient workflow by responding to incoming requests and scheduling projects - Enhancing online customer experience and engagement by providing real-time responses to social media DMs, comments and reviews - Timely display and removal of onsite promotional and information banners, posters, flyers and POS material - Assisting the Director of Marketing & Communications, Head of Filming and Content Creator during film crew, photographer, influencer and media visits - Assisting the Director of Marketing & Communications in strategic marketing campaign planning - Actively participating in team meetings both within Marketing & Communications, and with stakeholders across the organisation - Supporting the Content Creator in capturing photographic and video content at services, events and activities, as required - Assisting the Design and Digital Services Executive in the production of on-brand artwork for corporate literature, signage and point-of-sale material - Ensuring website content is always up-to-date - Capturing marketing performance data to create KPI dashboards and inform campaign strategies Person specification Criteria Essential A clear and demonstrable interest in marketing and communications, with ambition to progress within this field Excellent written communication skills and a confident proof-reader A professional approach to both internal and external communication An eye for audience-appropriate graphic communication, including typography and photography within brand guidelines A specific interest in working within the arts, culture and heritage sector An understanding of online data analysis for monitoring and informing marketing A confident and collaborative team player, able to work with direction An energetic and enthusiastic creative thinker Ability to meet deadlines and remain calm under pressure Able and willing to attend occasional evening and weekend events as required Demonstrable commitment to safeguarding and promoting the welfare of children, young people, and vulnerable adults Desirable A marketing-related qualification at degree or diploma level A good working knowledge of Microsoft 365 applications, including Word, Excel and Powerpoint Demonstrable experience of using Adobe Creative Cloud applications such as InDesign, Photoshop and Acrobat Demonstrable experience and/or knowledge of any of the following subjects: Christianity, Tourism, History, Music, Live Events, Hospitality, Retail A confident verbal communicator An understanding of marketing campaign strategies Main Terms and Conditions Employment status: Permanent contract of employment Location: Wells Cathedral Offices, Wells, BA5 2RB Hours of work: full-time, 35 working hours per week (Monday to Friday). Flexible working will be considered. Remuneration: £25,000 per annum, payable on the 24th of the month or the nearest working day thereto Discount: A discount of 10% is available from the Cathedral Shop and The Loft Café. Parking: Limited parking is available in the Cathedral car park. Cars are parked at the risk of the owner. Pension: Defined Contribution Scheme. Contributions as % of salary: Age Employee Employer 4% 8% Expenses: All reasonable working expenses will be met in line with Cathedral policy. Holiday (inclusive of bank holidays): 6.8 weeks per holiday year. The holiday year runs from 1 January to 31 December. Probation: This post will be subject to a probationary period of 6 months. How to Apply To apply, please fill in the Application Form and Equal Opportunities Monitoring Form available on the Vacancies section of Wells Cathedral's website and return them to the HR Manager. Closing date: 9am Friday 20 February 2026 Shortlisting date: Monday 23 February 2026 To ensure the fairness of the selection process, shortlisting will be based upon the information which you provide in your application and assumptions will not be made about your experience or skills. We will look for demonstrable evidence that you meet the criteria set out in the Person Specification. Information provided on the Application Form will be viewed by HR, the recruiting manager, and interview panel. All applicants will be notified of the outcome of the shortlisting process. Interview date: Wednesday 4 March 2026 Further details about the selection process will be provided to shortlisted candidates. The appointment will be subject to the completion of pre-employment checks, including references and a satisfactory basic DBS check. Safeguarding We are committed to the safeguarding and protection of all children, young people, and adults, and the care and nurture of children within church communities. We will carefully select, train, and support all those with any responsibility within the Church, in line with Safer Recruitment principles. This means that we will: Ensure that our recruitment and selection processes are inclusive, fair, consistent, and transparent; Take all reasonable steps to prevent those who might harm children or adults from taking up positions of respect, responsibility, or authority where they are trusted by others; and Adhere to Safer Recruitment legislation, guidance, and standards. The successful candidate will be required to complete a Declaration of Suitability as part of our recruitment process when an offer of employment is made. This form is strictly confidential and, except under compulsion of law, will be seen only by those involved in the recruitment process. All forms will be kept securely in compliance with the UK General Data Protection Regulation and the Data Protection Act 2018.
About Us Hawk is the leading provider of AI-supported anti-money laundering and fraud detection technology. Banks and payment providers globally are using Hawk's powerful combination of traditional rules and explainable AI to improve the effectiveness of their AML compliance and fraud prevention by identifying more crime while maximizing efficiency by reducing false positives. With our solution, we are playing a vital role in the global fight against Money Laundering, Fraud, or the financing of terrorism. We offer a culture of mutual trust, support and passion - while providing individuals with opportunities to grow professionally and make a difference in the world. About the Role We are seeking an experienced Customer Success Manager to manage and grow relationships with our enterprise clients. This role is critical in ensuring customer satisfaction, driving adoption, and delivering value across large-scale accounts. Key Responsibilities Serve as the primary point of contact for enterprise clients, ensuring their success and satisfaction. Develop and execute strategic account plans to drive product adoption and retention, as well as run the full customer engagement cycle for customers in your portfolio. Understand the whitespace in the client portfolio and strategically manage expansion opportunities. Partner with clients to understand their business objectives and align solutions accordingly. Supporting clients' understanding of how Hawk's product fits into their frameworks. Collaborate with internal teams (Sales, Product, Support, Implementation Engineers) to resolve issues and deliver exceptional service. Monitor account health and proactively address risks to ensure long term success. Prepare and deliver regular business reviews and performance reports to both internal and external stakeholders. Qualifications 6+ years in Customer Success, Account Management, or related roles, within banking, AML, or fraud environments. Financial crime experience and alignment are a strong plus. Strong understanding of enterprise client needs and regulatory frameworks. Excellent communication and relationship building skills. Ability to manage multiple complex projects and influence senior stakeholders, both internally and externally. Proficiency in CRM tools such as Planhat, Hubspot and data driven decision making. Language: Fluent in English and German being a bonus. Preferred Skills Knowledge of AML, financial crime prevention, and EU regulatory frameworks. Strategic thinker with a customer centric mindset and ability to influence senior stakeholders. Ability to work independently and as part of a cross functional team. Performance Metrics Success in this role will be measured by: Customer Retention Rate: Maintaining and improving renewal rates across enterprise accounts. Net Promoter Score (NPS): Driving positive customer feedback and satisfaction. Product Adoption: Ensuring clients fully utilize solutions to achieve business objectives. Revenue Growth: Supporting upsell and cross sell opportunities within existing accounts.
Feb 04, 2026
Full time
About Us Hawk is the leading provider of AI-supported anti-money laundering and fraud detection technology. Banks and payment providers globally are using Hawk's powerful combination of traditional rules and explainable AI to improve the effectiveness of their AML compliance and fraud prevention by identifying more crime while maximizing efficiency by reducing false positives. With our solution, we are playing a vital role in the global fight against Money Laundering, Fraud, or the financing of terrorism. We offer a culture of mutual trust, support and passion - while providing individuals with opportunities to grow professionally and make a difference in the world. About the Role We are seeking an experienced Customer Success Manager to manage and grow relationships with our enterprise clients. This role is critical in ensuring customer satisfaction, driving adoption, and delivering value across large-scale accounts. Key Responsibilities Serve as the primary point of contact for enterprise clients, ensuring their success and satisfaction. Develop and execute strategic account plans to drive product adoption and retention, as well as run the full customer engagement cycle for customers in your portfolio. Understand the whitespace in the client portfolio and strategically manage expansion opportunities. Partner with clients to understand their business objectives and align solutions accordingly. Supporting clients' understanding of how Hawk's product fits into their frameworks. Collaborate with internal teams (Sales, Product, Support, Implementation Engineers) to resolve issues and deliver exceptional service. Monitor account health and proactively address risks to ensure long term success. Prepare and deliver regular business reviews and performance reports to both internal and external stakeholders. Qualifications 6+ years in Customer Success, Account Management, or related roles, within banking, AML, or fraud environments. Financial crime experience and alignment are a strong plus. Strong understanding of enterprise client needs and regulatory frameworks. Excellent communication and relationship building skills. Ability to manage multiple complex projects and influence senior stakeholders, both internally and externally. Proficiency in CRM tools such as Planhat, Hubspot and data driven decision making. Language: Fluent in English and German being a bonus. Preferred Skills Knowledge of AML, financial crime prevention, and EU regulatory frameworks. Strategic thinker with a customer centric mindset and ability to influence senior stakeholders. Ability to work independently and as part of a cross functional team. Performance Metrics Success in this role will be measured by: Customer Retention Rate: Maintaining and improving renewal rates across enterprise accounts. Net Promoter Score (NPS): Driving positive customer feedback and satisfaction. Product Adoption: Ensuring clients fully utilize solutions to achieve business objectives. Revenue Growth: Supporting upsell and cross sell opportunities within existing accounts.
