Job Title: Management Accountant (9-Month Fixed Term Contract) Location: Head Office (Hybrid/On-site as required) Salary: £45,000 - £50,000 Overview Elevation Recruitment Group are delighted to be recruiting for a Management Accountant on behalf of a valued client. This is a 9-month fixed term contract opportunity, ideal for a qualified finance professional looking to play a key role in delivering accurate financial reporting, supporting business decision-making, and ensuring the smooth running of the finance function. This is a hands-on role requiring strong technical expertise, attention to detail, and the ability to work to tight deadlines within a fast-paced environment. Key Responsibilities Preparation of monthly management accounts, including detailed analytical commentary Maintaining accruals, prepayments, fixed asset register, and costing analysis Posting journals and maintaining the journal log Managing sales and purchase ledgers, including reconciliations Processing cash book postings and overseeing daily banking activities Generating payment runs and completing supplier statement and invoice reconciliations Producing balance sheet and intercompany reconciliations with clear analysis and actions Supporting the budgeting and forecasting process Preparing and monitoring daily cashflow Acting as a key point of contact for finance-related queries across the business Assisting with year-end audit processes and responding to auditor queries Conducting detailed debtor and creditor reviews at month end Building strong working relationships with key stakeholders across the business Supporting the Finance Manager with ad-hoc projects and continuous process improvements Providing cover across the wider finance team during periods of absence About You Fully qualified accountant (ACA / ACCA / CIMA) Proven experience in preparing management accounts within a commercial environment Strong Excel skills (including pivot tables, VLOOKUPs, SUMIFs) Excellent analytical skills with a high level of accuracy and attention to detail Strong communication skills, with the ability to engage effectively with stakeholders Ability to manage competing priorities and meet strict deadlines Proactive, adaptable, and able to work both independently and as part of a team If you are a motivated and detail-oriented Management Accountant looking for your next contract opportunity, we would love to hear from you.
Apr 23, 2026
Contractor
Job Title: Management Accountant (9-Month Fixed Term Contract) Location: Head Office (Hybrid/On-site as required) Salary: £45,000 - £50,000 Overview Elevation Recruitment Group are delighted to be recruiting for a Management Accountant on behalf of a valued client. This is a 9-month fixed term contract opportunity, ideal for a qualified finance professional looking to play a key role in delivering accurate financial reporting, supporting business decision-making, and ensuring the smooth running of the finance function. This is a hands-on role requiring strong technical expertise, attention to detail, and the ability to work to tight deadlines within a fast-paced environment. Key Responsibilities Preparation of monthly management accounts, including detailed analytical commentary Maintaining accruals, prepayments, fixed asset register, and costing analysis Posting journals and maintaining the journal log Managing sales and purchase ledgers, including reconciliations Processing cash book postings and overseeing daily banking activities Generating payment runs and completing supplier statement and invoice reconciliations Producing balance sheet and intercompany reconciliations with clear analysis and actions Supporting the budgeting and forecasting process Preparing and monitoring daily cashflow Acting as a key point of contact for finance-related queries across the business Assisting with year-end audit processes and responding to auditor queries Conducting detailed debtor and creditor reviews at month end Building strong working relationships with key stakeholders across the business Supporting the Finance Manager with ad-hoc projects and continuous process improvements Providing cover across the wider finance team during periods of absence About You Fully qualified accountant (ACA / ACCA / CIMA) Proven experience in preparing management accounts within a commercial environment Strong Excel skills (including pivot tables, VLOOKUPs, SUMIFs) Excellent analytical skills with a high level of accuracy and attention to detail Strong communication skills, with the ability to engage effectively with stakeholders Ability to manage competing priorities and meet strict deadlines Proactive, adaptable, and able to work both independently and as part of a team If you are a motivated and detail-oriented Management Accountant looking for your next contract opportunity, we would love to hear from you.
Buying Administration Assistant Oldham - 30 hours per week - £21,600 - £23,000 DOE An exciting opportunity has arisen for an experienced Sales Administrator & Purchasing Coordinator to join a busy commercial team supporting a major national client. Due to continued growth, the business is expanding its buying function and is looking for someone who can confidently manage supplier communication, quotations, purchasing activity and general sales support. Experience in Hospitality would be advantageous. Key Responsibilities Request, chase and collate supplier quotations Prepare and issue quotations to clients Review drawings/specifications to schedule and take off required materials Raise purchase orders and process material requests Analyse supplier quotes, negotiate pricing and manage supplier relationships Prepare handover packs and attend internal handover meetings Upload project information to internal systems (e.g., Procore) Manage correspondence between internal teams and key accounts Monitor delays and communicate updates internally and externally Work closely with the goods-in team and understand installation workload planning Attend online meetings when required Provide administrative support to the Key Account Manager Check invoices, resolve invoice queries and liaise with the accounts team Support senior management with purchasing tasks, PQQs and tender submissions Skills & Experience Ideally 2+ years' experience in a sales support or purchasing role Experience within materials, equipment or hospitality-related buying is beneficial Strong IT skills, particularly Excel; experience with CRM systems or platforms such as Construction Manager or Procore is advantageous Highly numerate with excellent administrative accuracy Strong communication and organisational skills Hours & Salary 30 hours per week (flexible across 4 full days or 5 shorter days) Salary: £21,600 (dependent on experience) Benefits 19.2 days annual leave (including Christmas shutdown) plus 8 bank holidays Company bonus after 12 months Company pension scheme Health care cover after successful completion of probation For further information or to apply please contact Amanda at Time Recruitment
Apr 23, 2026
Full time
Buying Administration Assistant Oldham - 30 hours per week - £21,600 - £23,000 DOE An exciting opportunity has arisen for an experienced Sales Administrator & Purchasing Coordinator to join a busy commercial team supporting a major national client. Due to continued growth, the business is expanding its buying function and is looking for someone who can confidently manage supplier communication, quotations, purchasing activity and general sales support. Experience in Hospitality would be advantageous. Key Responsibilities Request, chase and collate supplier quotations Prepare and issue quotations to clients Review drawings/specifications to schedule and take off required materials Raise purchase orders and process material requests Analyse supplier quotes, negotiate pricing and manage supplier relationships Prepare handover packs and attend internal handover meetings Upload project information to internal systems (e.g., Procore) Manage correspondence between internal teams and key accounts Monitor delays and communicate updates internally and externally Work closely with the goods-in team and understand installation workload planning Attend online meetings when required Provide administrative support to the Key Account Manager Check invoices, resolve invoice queries and liaise with the accounts team Support senior management with purchasing tasks, PQQs and tender submissions Skills & Experience Ideally 2+ years' experience in a sales support or purchasing role Experience within materials, equipment or hospitality-related buying is beneficial Strong IT skills, particularly Excel; experience with CRM systems or platforms such as Construction Manager or Procore is advantageous Highly numerate with excellent administrative accuracy Strong communication and organisational skills Hours & Salary 30 hours per week (flexible across 4 full days or 5 shorter days) Salary: £21,600 (dependent on experience) Benefits 19.2 days annual leave (including Christmas shutdown) plus 8 bank holidays Company bonus after 12 months Company pension scheme Health care cover after successful completion of probation For further information or to apply please contact Amanda at Time Recruitment
About The Role AV (Audio Visual) experience is essiential for this role Role Overview: proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Project Manager to be a key part of our Projects Delivery Department, representing proAV, taking full responsibility for ensuring the successful and profitable deployment of an end-to-end programme. They will be entrusted with the responsibility of working alongside the sales, operational and engineering teams in managing project scope for a range of client direct and construction projects. This is an exciting opportunity for an exceptional, experienced Project Manager to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities: Perform work on multiple projects within the budgeted cost and to the satisfaction of the client Ensure successful and profitable execution by following standards and supporting the implementation of processes and SOP s that drive consistency Liaison with other internal departments, clients and contractors Ensure that the H&S files are in place for your projects and that safe systems of work are put in place Understand the contractual requirements of your projects Ensure that technical and drawing information is available and correct to allow others to perform their works in an efficient manner Manage the setup elements of systems to prove the concept Deal with all aspects of the financial management of your projects including invoicing and variations ensuring that we are not financial exposed and get paid in a timely fashion Deal with all aspects interfacing of audio visual systems into our client s buildings this will encompass both hardware and software interfaces Represent the company at a senior level with the necessary level of professional conduct and presentation To develop your knowledge from both experience and research to become an expert in one or more of a particular area of our project work to whom others in the organisation can refer. Produce project documentation through the lifecycle of the project i.e. Programme of works, reporting, CRM Monitor the progress and performance against the programme, identifying, resolving, escalating operational problems and minimizing delays Attend pretender interviews, supporting sales and estimating Desirable skills: Possess a good underpinning technical knowledge of Electronics and Audio Visual Systems An understanding of contracts and commercial processes Ability to plan and organise projects and schedule work Ability to prioritize and work under pressure is essential Competent to a high level of computer literacy Able to work as part of a team Ability to think laterally finding an appropriate solution to fulfil an application Good communication skills both verbal and written, being able to communicate with company executives to building contractors Ability to work to the highest quality standards, with attention to detail ensuring that we complete our work thoroughly, never walking away from a problem. Organised and flexible with the ability to approach different types of tasks during the working day Demonstrate a professional, enthusiastic & committed approach at all times. Hours of work: 40 hours per week, 9 hours a day, 8.30am-5.30pm, including an hour unpaid break, Monday-Friday. About Us: proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post-deployment support, you re in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients business-critical AV systems architecture, products and technologies 24/7/365. Equality, Diversity & Inclusion: proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.
Apr 23, 2026
Full time
About The Role AV (Audio Visual) experience is essiential for this role Role Overview: proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Project Manager to be a key part of our Projects Delivery Department, representing proAV, taking full responsibility for ensuring the successful and profitable deployment of an end-to-end programme. They will be entrusted with the responsibility of working alongside the sales, operational and engineering teams in managing project scope for a range of client direct and construction projects. This is an exciting opportunity for an exceptional, experienced Project Manager to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities: Perform work on multiple projects within the budgeted cost and to the satisfaction of the client Ensure successful and profitable execution by following standards and supporting the implementation of processes and SOP s that drive consistency Liaison with other internal departments, clients and contractors Ensure that the H&S files are in place for your projects and that safe systems of work are put in place Understand the contractual requirements of your projects Ensure that technical and drawing information is available and correct to allow others to perform their works in an efficient manner Manage the setup elements of systems to prove the concept Deal with all aspects of the financial management of your projects including invoicing and variations ensuring that we are not financial exposed and get paid in a timely fashion Deal with all aspects interfacing of audio visual systems into our client s buildings this will encompass both hardware and software interfaces Represent the company at a senior level with the necessary level of professional conduct and presentation To develop your knowledge from both experience and research to become an expert in one or more of a particular area of our project work to whom others in the organisation can refer. Produce project documentation through the lifecycle of the project i.e. Programme of works, reporting, CRM Monitor the progress and performance against the programme, identifying, resolving, escalating operational problems and minimizing delays Attend pretender interviews, supporting sales and estimating Desirable skills: Possess a good underpinning technical knowledge of Electronics and Audio Visual Systems An understanding of contracts and commercial processes Ability to plan and organise projects and schedule work Ability to prioritize and work under pressure is essential Competent to a high level of computer literacy Able to work as part of a team Ability to think laterally finding an appropriate solution to fulfil an application Good communication skills both verbal and written, being able to communicate with company executives to building contractors Ability to work to the highest quality standards, with attention to detail ensuring that we complete our work thoroughly, never walking away from a problem. Organised and flexible with the ability to approach different types of tasks during the working day Demonstrate a professional, enthusiastic & committed approach at all times. Hours of work: 40 hours per week, 9 hours a day, 8.30am-5.30pm, including an hour unpaid break, Monday-Friday. About Us: proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post-deployment support, you re in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients business-critical AV systems architecture, products and technologies 24/7/365. Equality, Diversity & Inclusion: proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.
About Beresfords Beresfords is one of Essex's largest and most established independent estate agents, with a history dating back to 1968. We provide various property-based services which include residential sales, lettings, property management, mortgages, surveying, and commercial agency trading across multiple brands. With ambitious plans for growth especially within the digital space, we require an experienced specialist in AI & Digital Automation to play a vital role in developing our strategy to achieve continued growth and success especially in terms of effective customer engagement. The Role This is a genuinely exciting, stretching, and diverse role that will digress between various internal Divisions and be at the heart of all marketing and technology-based initiatives. You will be responsible for owning and developing our AI and automation capabilities across all group brands - from customer journey automation and AI-generated content through to website performance, SEO, and competitor research. Our AI & Digital Specialist will be responsible for developing and managing related projects from inception to completion collaborating closely with senior stakeholders, marketing teams, and external partners to ensure our digital infrastructure is both cutting edge and effective. The successful candidate will also retain the necessary skills and experience to help identify new opportunities to improve efficiency, engagement, and conversion through smart use of technology. Key Responsibilities AI Content & Avatar Platforms Own and develop our use of AI video and avatar creation platforms for customer communications, internal training materials, and marketing campaigns. Script, produce and iterate AI generated video content across multiple brands and audiences. Evaluate and recommend new AI content platforms as the landscape evolves. Marketing Automation & Customer Journeys Design, build and optimise automated customer journeys across the full sales and lettings lifecycle - from initial enquiry through to completion and beyond. Manage and develop integrations with email and SMS automation platforms. Use behavioural data and segmentation to personalise comms at scale and improve conversion rates at key journey touchpoints. Work with CRM data to ensure clean, accurate audience segmentation and lead routing. Prompt Engineering & AI Tooling Write, evaluate, and refine prompts for LLM based tools used across the business - including content generation, data processing, and internal productivity workflows. Stay current with developments across leading AI models and advise on best fit tools. Help build and maintain AI powered internal tools, portals, or workflows where appropriate - collaborating with developers or directly in no code/low code environments. Champion responsible, effective AI use across the group and help upskill colleagues where relevant. Video Production & Studio Management Produce high quality video assets for use in AI avatar creation, podcast production, and internal/external communications. Edit video and audio to a professional broadcast standard using industry standard software - Adobe Premiere Pro, DaVinci Resolve (including plugins such as Boris FX Continuum), Adobe Audition, or equivalent. Apply professional audio processing techniques to deliver polished, broadcast ready audio across all output formats. Build and manage a repeatable, documented studio workflow that ensures consistency of output across shoots. Train and upskill colleagues and team members on studio setup, filming best practice, and basic editing - building in house capability over time. Maintain and manage production equipment, flagging upgrade or replacement needs as required. CRM Integration & Data Personalisation Work hands on with multiple CRM platforms to ensure customer data is structured, clean, and flowing correctly into the right marketing channels and automation tools. Collaborate with internal stakeholders and external agencies to identify and map available data sources - through webhooks, API endpoints, and platform integrations - and determine how data can be used to power personalised communications. Keep up to date with evolving CRM capabilities and data integration options, and proactively recommend improvements to how we capture, store, and use customer data. Skills & Experience Essential Demonstrable hands on experience with AI video/avatar platforms (Synthesia, HeyGen, D ID or similar). Proven experience designing and managing automated marketing customer journeys using tools such as Force24, Integrated Interest, HubSpot or similar. Strong working knowledge of prompt engineering - able to write effective prompts for a range of LLMs and use cases. Practical understanding of major AI/LLM platforms and their relative strengths (OpenAI GPT, Anthropic Claude, Google Gemini, etc.). Confident managing and maintaining websites built on WordPress or similar CMS platforms. Solid SEO knowledge - both technical and content - with experience using SEMrush and/or Ahrefs. Comfortable working with Google Analytics 4 (GA4), Google Tag Manager and Google Search Console. Proven ability to set up and operate a professional video/audio studio - camera, lighting, teleprompter, audio capture. Proficient in video editing software to a professional standard: Adobe Premiere Pro and/or DaVinci Resolve, including use of professional plugins (e.g. Boris FX Continuum). Experience with audio processing and post production using Adobe Audition or equivalent. Experience producing content for multiple output formats - social, web, internal training, podcasts. Ability to manage multiple projects and stakeholders simultaneously in a fast moving environment. Desirable Experience working in or with estate agency, property, or financial services sectors. Familiarity with Reapit CRM or other property specific CRM platforms. Knowledge of no code/low code tools for workflow automation / content generation. Understanding of data privacy, GDPR and compliance in a digital marketing context. Basic HTML/CSS knowledge. What We're Looking For We're not just looking for someone who can follow a brief. Our specialist will be genuinely curious about where AI and automation are heading, especially within the property industry, be forward thinking and creative. We want somebody who has the desire and ability to make a noticeable contribution to the digital functionality of our business and be comfortable operating independently, effectively prioritising tasks, whilst also being able to interact effectively with fellow work colleagues and third party specialists. The ability to translate complex technical concepts into plain language for senior stakeholders will also be particularly important and effectively problem solve any technical challenges which may arise within their area of responsibility. We believe the successful candidate will thrive within this role where they will be both supported and encouraged by a dedicated team of property professionals. They will be someone who remains 'ahead of the game' in terms of the ever changing AI & Digital landscapes, gets energised by developing related enhancements to our internal processes and adopts a pro active approach to solving any related problems. As a business we are very customer focused so anyone joining us must share the same values as us - that a customer's journey with our business should be consistently positive. They should feel like they are our only client and not simply a name on an internal database. What We Offer Funded training and distance learning if considered appropriate. A generous basic salary in excess of £50,000 p/a with additional performance related bonuses. Realistic OTE £55,000-£60,000 p/a, dependent on related experience and performance. Company Pension. Internal referral scheme offering additional financial rewards. Allocated parking. Flexible working - minimum of 1 day from home after successful completion of initial probationary period. 24 days annual leave plus all bank holidays and your birthday day off, as and when it falls on a normal working day. Hours: Monday - Thursday 8.30am to 6.00pm, Fridays 8.30am to 5.30pm. A structured career path. Access to the latest AI tools and platforms - with ongoing investment by the Company in related technology. An enthusiastic, committed, supportive and collaborative workforce. Direct access to senior decision makers.
Apr 23, 2026
Full time
About Beresfords Beresfords is one of Essex's largest and most established independent estate agents, with a history dating back to 1968. We provide various property-based services which include residential sales, lettings, property management, mortgages, surveying, and commercial agency trading across multiple brands. With ambitious plans for growth especially within the digital space, we require an experienced specialist in AI & Digital Automation to play a vital role in developing our strategy to achieve continued growth and success especially in terms of effective customer engagement. The Role This is a genuinely exciting, stretching, and diverse role that will digress between various internal Divisions and be at the heart of all marketing and technology-based initiatives. You will be responsible for owning and developing our AI and automation capabilities across all group brands - from customer journey automation and AI-generated content through to website performance, SEO, and competitor research. Our AI & Digital Specialist will be responsible for developing and managing related projects from inception to completion collaborating closely with senior stakeholders, marketing teams, and external partners to ensure our digital infrastructure is both cutting edge and effective. The successful candidate will also retain the necessary skills and experience to help identify new opportunities to improve efficiency, engagement, and conversion through smart use of technology. Key Responsibilities AI Content & Avatar Platforms Own and develop our use of AI video and avatar creation platforms for customer communications, internal training materials, and marketing campaigns. Script, produce and iterate AI generated video content across multiple brands and audiences. Evaluate and recommend new AI content platforms as the landscape evolves. Marketing Automation & Customer Journeys Design, build and optimise automated customer journeys across the full sales and lettings lifecycle - from initial enquiry through to completion and beyond. Manage and develop integrations with email and SMS automation platforms. Use behavioural data and segmentation to personalise comms at scale and improve conversion rates at key journey touchpoints. Work with CRM data to ensure clean, accurate audience segmentation and lead routing. Prompt Engineering & AI Tooling Write, evaluate, and refine prompts for LLM based tools used across the business - including content generation, data processing, and internal productivity workflows. Stay current with developments across leading AI models and advise on best fit tools. Help build and maintain AI powered internal tools, portals, or workflows where appropriate - collaborating with developers or directly in no code/low code environments. Champion responsible, effective AI use across the group and help upskill colleagues where relevant. Video Production & Studio Management Produce high quality video assets for use in AI avatar creation, podcast production, and internal/external communications. Edit video and audio to a professional broadcast standard using industry standard software - Adobe Premiere Pro, DaVinci Resolve (including plugins such as Boris FX Continuum), Adobe Audition, or equivalent. Apply professional audio processing techniques to deliver polished, broadcast ready audio across all output formats. Build and manage a repeatable, documented studio workflow that ensures consistency of output across shoots. Train and upskill colleagues and team members on studio setup, filming best practice, and basic editing - building in house capability over time. Maintain and manage production equipment, flagging upgrade or replacement needs as required. CRM Integration & Data Personalisation Work hands on with multiple CRM platforms to ensure customer data is structured, clean, and flowing correctly into the right marketing channels and automation tools. Collaborate with internal stakeholders and external agencies to identify and map available data sources - through webhooks, API endpoints, and platform integrations - and determine how data can be used to power personalised communications. Keep up to date with evolving CRM capabilities and data integration options, and proactively recommend improvements to how we capture, store, and use customer data. Skills & Experience Essential Demonstrable hands on experience with AI video/avatar platforms (Synthesia, HeyGen, D ID or similar). Proven experience designing and managing automated marketing customer journeys using tools such as Force24, Integrated Interest, HubSpot or similar. Strong working knowledge of prompt engineering - able to write effective prompts for a range of LLMs and use cases. Practical understanding of major AI/LLM platforms and their relative strengths (OpenAI GPT, Anthropic Claude, Google Gemini, etc.). Confident managing and maintaining websites built on WordPress or similar CMS platforms. Solid SEO knowledge - both technical and content - with experience using SEMrush and/or Ahrefs. Comfortable working with Google Analytics 4 (GA4), Google Tag Manager and Google Search Console. Proven ability to set up and operate a professional video/audio studio - camera, lighting, teleprompter, audio capture. Proficient in video editing software to a professional standard: Adobe Premiere Pro and/or DaVinci Resolve, including use of professional plugins (e.g. Boris FX Continuum). Experience with audio processing and post production using Adobe Audition or equivalent. Experience producing content for multiple output formats - social, web, internal training, podcasts. Ability to manage multiple projects and stakeholders simultaneously in a fast moving environment. Desirable Experience working in or with estate agency, property, or financial services sectors. Familiarity with Reapit CRM or other property specific CRM platforms. Knowledge of no code/low code tools for workflow automation / content generation. Understanding of data privacy, GDPR and compliance in a digital marketing context. Basic HTML/CSS knowledge. What We're Looking For We're not just looking for someone who can follow a brief. Our specialist will be genuinely curious about where AI and automation are heading, especially within the property industry, be forward thinking and creative. We want somebody who has the desire and ability to make a noticeable contribution to the digital functionality of our business and be comfortable operating independently, effectively prioritising tasks, whilst also being able to interact effectively with fellow work colleagues and third party specialists. The ability to translate complex technical concepts into plain language for senior stakeholders will also be particularly important and effectively problem solve any technical challenges which may arise within their area of responsibility. We believe the successful candidate will thrive within this role where they will be both supported and encouraged by a dedicated team of property professionals. They will be someone who remains 'ahead of the game' in terms of the ever changing AI & Digital landscapes, gets energised by developing related enhancements to our internal processes and adopts a pro active approach to solving any related problems. As a business we are very customer focused so anyone joining us must share the same values as us - that a customer's journey with our business should be consistently positive. They should feel like they are our only client and not simply a name on an internal database. What We Offer Funded training and distance learning if considered appropriate. A generous basic salary in excess of £50,000 p/a with additional performance related bonuses. Realistic OTE £55,000-£60,000 p/a, dependent on related experience and performance. Company Pension. Internal referral scheme offering additional financial rewards. Allocated parking. Flexible working - minimum of 1 day from home after successful completion of initial probationary period. 24 days annual leave plus all bank holidays and your birthday day off, as and when it falls on a normal working day. Hours: Monday - Thursday 8.30am to 6.00pm, Fridays 8.30am to 5.30pm. A structured career path. Access to the latest AI tools and platforms - with ongoing investment by the Company in related technology. An enthusiastic, committed, supportive and collaborative workforce. Direct access to senior decision makers.
About The Role AV (Audio Visual) experience is essiential for this role Role Overview: proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Client Direct Project Manager to be a key part of our Projects Delivery Department, representing proAV, taking full responsibility for ensuring the successful deployment of an end-to-end programme. They will be entrusted with the responsibility of working alongside the sales, operational and engineering teams in managing project scope for a range of client direct and construction projects. This is an exciting opportunity for an exceptional, experienced Client Direct Project Manager to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities: Perform work on multiple projects within the budgeted cost and to the satisfaction of the client. Monitor the progress and performance against the programme, identifying, resolving, escalating operational problems and minimizing delays. Ensure successful and profitable execution by following standards and supporting the implementation of processes and SOP s that drive consistency. Liaison with other internal departments, clients and contractors / AV integrators. Ensure that the H&S files are in place for your projects and that safe systems of work are put in place. Understand the contractual requirements of your projects and local regulations in regions. Ensure that technical and drawing information is available and correct to allow others to perform their works in an efficient manner adhering to client sign off procedures. Manage the setup elements of systems to prove the concept. Deal with all aspects of the financial management of your projects including invoicing and variations. Deal with all aspects interfacing of audio visual systems the client s buildings this will encompass both hardware and software interfaces. Represent the company at a senior level with the necessary level of professional conduct and presentation. To develop your knowledge from both experience and research to become an expert in one or more of a particular area of our project work to whom others in the organisation can refer. Produce project documentation through the lifecycle of the project i.e. Programme of works, reporting. Ensuring the client platforms are updated to include timesheets and project notes all reporting to be real time. Attend pretender interviews as required by the client being impartial at all times. Demonstrate Technical knowledge of: AVoIP Video, Audio and USB distribution, routing etc over the network. Crestron NVX, Extron NAV, Q-Sys NV and the likes) Bandwidth considerations especially with larger networks with uplinks to other switches. Dante/AES67 Primarily understanding audio over the network, how clocking works, distribution, bandwidth and layer 2 distribution. IP Networks (VLANS, DNS, Multicast/Unicast, PTP) Understanding IP networks for AVoIP, Dante, IPTV, IP addressing and VLAN routing DSP design/ concept Having an understanding how Audio DSP s work; licences needed if applicable. Dante channel counts and limitations depending on device models. Ideally having some DSP design knowledge Conferencing and audio reproduction. Audio basics understanding signal levels, sound reinforcement, echo cancellation, equalisation and audio delays for larger spaces System design (Schematics and workflow) AV signal flow and overall design understanding with the ability to spot errors or issues System build (M&E, containment, power and data requirements) Mechanical build of the space including the requirements needed to support the AV needs. Hours of work: 40 hours per week, 9 hours a day, 8.30am-5.30pm, including an hour unpaid break, Monday-Friday. About Us: proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post-deployment support, you re in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients business-critical AV systems architecture, products and technologies 24/7/365. Equality, Diversity & Inclusion: proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.
Apr 23, 2026
Full time
About The Role AV (Audio Visual) experience is essiential for this role Role Overview: proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Client Direct Project Manager to be a key part of our Projects Delivery Department, representing proAV, taking full responsibility for ensuring the successful deployment of an end-to-end programme. They will be entrusted with the responsibility of working alongside the sales, operational and engineering teams in managing project scope for a range of client direct and construction projects. This is an exciting opportunity for an exceptional, experienced Client Direct Project Manager to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities: Perform work on multiple projects within the budgeted cost and to the satisfaction of the client. Monitor the progress and performance against the programme, identifying, resolving, escalating operational problems and minimizing delays. Ensure successful and profitable execution by following standards and supporting the implementation of processes and SOP s that drive consistency. Liaison with other internal departments, clients and contractors / AV integrators. Ensure that the H&S files are in place for your projects and that safe systems of work are put in place. Understand the contractual requirements of your projects and local regulations in regions. Ensure that technical and drawing information is available and correct to allow others to perform their works in an efficient manner adhering to client sign off procedures. Manage the setup elements of systems to prove the concept. Deal with all aspects of the financial management of your projects including invoicing and variations. Deal with all aspects interfacing of audio visual systems the client s buildings this will encompass both hardware and software interfaces. Represent the company at a senior level with the necessary level of professional conduct and presentation. To develop your knowledge from both experience and research to become an expert in one or more of a particular area of our project work to whom others in the organisation can refer. Produce project documentation through the lifecycle of the project i.e. Programme of works, reporting. Ensuring the client platforms are updated to include timesheets and project notes all reporting to be real time. Attend pretender interviews as required by the client being impartial at all times. Demonstrate Technical knowledge of: AVoIP Video, Audio and USB distribution, routing etc over the network. Crestron NVX, Extron NAV, Q-Sys NV and the likes) Bandwidth considerations especially with larger networks with uplinks to other switches. Dante/AES67 Primarily understanding audio over the network, how clocking works, distribution, bandwidth and layer 2 distribution. IP Networks (VLANS, DNS, Multicast/Unicast, PTP) Understanding IP networks for AVoIP, Dante, IPTV, IP addressing and VLAN routing DSP design/ concept Having an understanding how Audio DSP s work; licences needed if applicable. Dante channel counts and limitations depending on device models. Ideally having some DSP design knowledge Conferencing and audio reproduction. Audio basics understanding signal levels, sound reinforcement, echo cancellation, equalisation and audio delays for larger spaces System design (Schematics and workflow) AV signal flow and overall design understanding with the ability to spot errors or issues System build (M&E, containment, power and data requirements) Mechanical build of the space including the requirements needed to support the AV needs. Hours of work: 40 hours per week, 9 hours a day, 8.30am-5.30pm, including an hour unpaid break, Monday-Friday. About Us: proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post-deployment support, you re in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients business-critical AV systems architecture, products and technologies 24/7/365. Equality, Diversity & Inclusion: proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.
We are looking for a creative and organised Marketing Executive to support the delivery of multi-channel campaigns for a portfolio of technology partners. Working closely with the Marketing Manager and internal teams, you will help plan, launch and evaluate marketing activity that drives engagement, strengthens brand presence and delivers commercial results. Key Responsibilities Plan and deliver integrated marketing campaigns across multiple channels. Create engaging marketing content and campaign materials aligned to brand guidelines. Monitor campaign performance, produce reports, and recommend improvements. Work closely with sales and commercial teams to align marketing activity with business goals. Build and maintain strong relationships with external partners and suppliers. Maintain and update customer and partner databases. Support budget management and ensure campaigns are delivered on time. Stay up to date with market trends and competitor activity to inform campaign planning. About You Previous experience in a marketing role, ideally within B2B, technology, or agency environments. Excellent organisational skills with the ability to manage multiple projects. Strong written and verbal communication skills. Creative mindset with attention to detail. Experience with design tools such as Adobe Creative Suite (Photoshop, Illustrator or InDesign) would be advantageous. Confident working with stakeholders and external partners. What We're Looking For A proactive team player with a solutions-focused approach. Someone eager to grow their marketing career and develop new skills. Ability to adapt in a fast-paced environment and take ownership of projects. Apply now! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 22, 2026
Full time
We are looking for a creative and organised Marketing Executive to support the delivery of multi-channel campaigns for a portfolio of technology partners. Working closely with the Marketing Manager and internal teams, you will help plan, launch and evaluate marketing activity that drives engagement, strengthens brand presence and delivers commercial results. Key Responsibilities Plan and deliver integrated marketing campaigns across multiple channels. Create engaging marketing content and campaign materials aligned to brand guidelines. Monitor campaign performance, produce reports, and recommend improvements. Work closely with sales and commercial teams to align marketing activity with business goals. Build and maintain strong relationships with external partners and suppliers. Maintain and update customer and partner databases. Support budget management and ensure campaigns are delivered on time. Stay up to date with market trends and competitor activity to inform campaign planning. About You Previous experience in a marketing role, ideally within B2B, technology, or agency environments. Excellent organisational skills with the ability to manage multiple projects. Strong written and verbal communication skills. Creative mindset with attention to detail. Experience with design tools such as Adobe Creative Suite (Photoshop, Illustrator or InDesign) would be advantageous. Confident working with stakeholders and external partners. What We're Looking For A proactive team player with a solutions-focused approach. Someone eager to grow their marketing career and develop new skills. Ability to adapt in a fast-paced environment and take ownership of projects. Apply now! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
Apr 22, 2026
Full time
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
Apr 22, 2026
Full time
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
Apr 22, 2026
Full time
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
Apr 22, 2026
Full time
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
Apr 22, 2026
Full time
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
The Director of Finance & Planning is a member of the senior management team and key Board liaison, responsible for supporting the organisation to deliver a sustainable financial and operating model. A member of the senior management team and key liaison with Trustees, the role needs to work at both at strategic and operational level across areas of responsibility including finance & planning, operations, HR and IT. Main responsibilities Board representation and liaison Act as the key focal point for the Finance, Audit and Risk Committee, including liaison with the Treasurer on agendas, producing relevant papers and tracking/implementing agreed action points Attend People and other Committee meetings as required Attend board meetings and produce board papers where required Ensure company secretarial requirements are met for Bond, including Companies House and Charity Commission filings. Ensure appropriate financial governance framework is in place Ensure that appropriate financial controls, systems and resourcing are in place that meet the needs of the organisation, adapting as these evolve over time Oversee regular review of finance/HR/operations policies and related staff hand-books, ensuring appropriate updates are made as needed and communicated to stakeholders as necessary Ensure timely, accurate and insightful monthly management reporting is produced for the organisation Provide updates on Bond s finances to SMT and staff as required, at least quarterly Enable accurate and timely financial reporting to funders in line with funding agreements. Maintain oversight of basis for allocation of costs and staff time to restricted grants Take ownership of the year end external audit, leading the audit relationship and overseeing accounts production and sign off Maintain Bond s reserve policy, tracking financial position against agreed target and ensuring annual review of policy and target level with Trustees Provide organisational leadership on Finance, Operations and HR Provide leadership and line management to the Finance, Operations & Effectiveness team. Provide support and oversight on day-to-day activities of the team as needed. Represent functional areas within the Senior Management Team Actively engage with staff reps and wider staff team to build organisational understanding of Bond s finances and HR policies Support development of funding proposals, ensuring realistic and accurate budgeting and seeking to maximise organisational cost recovery Provide support to teams across Bond, and the finance manager, in grant management and reporting Provide authorisation for payments as appropriate to the scheme of delegation Demonstrate a commitment to anti-racism, diversity, equity and inclusion Lead Bond s planning and budgeting process Own Bond s medium term financial plan, regularly updating the financial outlook across both restricted and unrestricted funds and supporting SMT discussions to ensure long term financial sustainability of Bond Lead on the annual planning and budgeting process, ensuring that team plans and budgets align and support delivery of the organisational strategy Work with SMT to ensure that teams are able to demonstrate and quantify their impact Provide support to project managers in developing and managing budgets Meet regularly with budget holders to review management accounts for their areas of responsibility Reforecast income and expenditure, and review progress against team plans, at least quarterly to ensure visibility of performance and allow in-year correction where needed Legal and risk management Maintain the organisational risk register, updating with SMT regularly and reporting onwards to the Board Monitor risks owned by Director of Finance & Planning, ensure that required actions are being taken and report any change in risk profile to the CEO, SMT and the Board Organisational lead on data protection Review material contracts before signature, to assess financial and operational risks, and seeking external legal counsel where needed Day-to- day finance tasks Due to size of Bond and the small finance team, Director of Finance & Planning is required to undertake day to day finance tasks as needed, such as: Oversee, review and sign off on payroll, pension and taxes including monthly payroll journal to allocate costs to grants Review and sign off bank reconciliations and journals raised by the Finance Manager Overhead allocations to grants Donor financial reporting production and review Person Specification Required Qualified accountant (CIMA, ACA, ACCA or equivalent) Senior management experience, including leadership of multi-function teams and liaison with Trustees Strong understanding of charity accounting, including restricted grant management Experience of managing HR professionals or experience of a wide range of HR matters Demonstrable commitment to anti-racism, diversity, equity and inclusion Enjoy holding both strategic view and hands-on operational tasks Desirable Experience of setting measures to track impact as well as broader organisational KPIs Salesforce experience (Certinia finance a bonus) Benefits Bond offers a competitive salary and benefits package including: 27 Days Annual Leave + Bank Holidays, with additional staff privilege days, normally between Christmas and New Year 7% pension contributions (staff pay 3.5%) Flexible working hours (Hybrid working 1 day, minimum in the office per month) Staff Development days Perk Box access Employee Assistance Programme WeCare (Health and wellbeing services, including access to 24/7 online GP services, second medical opinion, mental health support such as counselling, guidance from health professionals, burnout prevention, life event counselling, get fit programmes, nutritionist advice, etc. for staff and immediate family) Interest free season ticket loan How to Apply To apply submit your CV and cover letter by 18th May 2026 In the cover letter we expect you to set out: Why you are interested in this role How you meet the role requirements Your understanding of equity, diversity, inclusion and why it matters in this role
Apr 22, 2026
Full time
The Director of Finance & Planning is a member of the senior management team and key Board liaison, responsible for supporting the organisation to deliver a sustainable financial and operating model. A member of the senior management team and key liaison with Trustees, the role needs to work at both at strategic and operational level across areas of responsibility including finance & planning, operations, HR and IT. Main responsibilities Board representation and liaison Act as the key focal point for the Finance, Audit and Risk Committee, including liaison with the Treasurer on agendas, producing relevant papers and tracking/implementing agreed action points Attend People and other Committee meetings as required Attend board meetings and produce board papers where required Ensure company secretarial requirements are met for Bond, including Companies House and Charity Commission filings. Ensure appropriate financial governance framework is in place Ensure that appropriate financial controls, systems and resourcing are in place that meet the needs of the organisation, adapting as these evolve over time Oversee regular review of finance/HR/operations policies and related staff hand-books, ensuring appropriate updates are made as needed and communicated to stakeholders as necessary Ensure timely, accurate and insightful monthly management reporting is produced for the organisation Provide updates on Bond s finances to SMT and staff as required, at least quarterly Enable accurate and timely financial reporting to funders in line with funding agreements. Maintain oversight of basis for allocation of costs and staff time to restricted grants Take ownership of the year end external audit, leading the audit relationship and overseeing accounts production and sign off Maintain Bond s reserve policy, tracking financial position against agreed target and ensuring annual review of policy and target level with Trustees Provide organisational leadership on Finance, Operations and HR Provide leadership and line management to the Finance, Operations & Effectiveness team. Provide support and oversight on day-to-day activities of the team as needed. Represent functional areas within the Senior Management Team Actively engage with staff reps and wider staff team to build organisational understanding of Bond s finances and HR policies Support development of funding proposals, ensuring realistic and accurate budgeting and seeking to maximise organisational cost recovery Provide support to teams across Bond, and the finance manager, in grant management and reporting Provide authorisation for payments as appropriate to the scheme of delegation Demonstrate a commitment to anti-racism, diversity, equity and inclusion Lead Bond s planning and budgeting process Own Bond s medium term financial plan, regularly updating the financial outlook across both restricted and unrestricted funds and supporting SMT discussions to ensure long term financial sustainability of Bond Lead on the annual planning and budgeting process, ensuring that team plans and budgets align and support delivery of the organisational strategy Work with SMT to ensure that teams are able to demonstrate and quantify their impact Provide support to project managers in developing and managing budgets Meet regularly with budget holders to review management accounts for their areas of responsibility Reforecast income and expenditure, and review progress against team plans, at least quarterly to ensure visibility of performance and allow in-year correction where needed Legal and risk management Maintain the organisational risk register, updating with SMT regularly and reporting onwards to the Board Monitor risks owned by Director of Finance & Planning, ensure that required actions are being taken and report any change in risk profile to the CEO, SMT and the Board Organisational lead on data protection Review material contracts before signature, to assess financial and operational risks, and seeking external legal counsel where needed Day-to- day finance tasks Due to size of Bond and the small finance team, Director of Finance & Planning is required to undertake day to day finance tasks as needed, such as: Oversee, review and sign off on payroll, pension and taxes including monthly payroll journal to allocate costs to grants Review and sign off bank reconciliations and journals raised by the Finance Manager Overhead allocations to grants Donor financial reporting production and review Person Specification Required Qualified accountant (CIMA, ACA, ACCA or equivalent) Senior management experience, including leadership of multi-function teams and liaison with Trustees Strong understanding of charity accounting, including restricted grant management Experience of managing HR professionals or experience of a wide range of HR matters Demonstrable commitment to anti-racism, diversity, equity and inclusion Enjoy holding both strategic view and hands-on operational tasks Desirable Experience of setting measures to track impact as well as broader organisational KPIs Salesforce experience (Certinia finance a bonus) Benefits Bond offers a competitive salary and benefits package including: 27 Days Annual Leave + Bank Holidays, with additional staff privilege days, normally between Christmas and New Year 7% pension contributions (staff pay 3.5%) Flexible working hours (Hybrid working 1 day, minimum in the office per month) Staff Development days Perk Box access Employee Assistance Programme WeCare (Health and wellbeing services, including access to 24/7 online GP services, second medical opinion, mental health support such as counselling, guidance from health professionals, burnout prevention, life event counselling, get fit programmes, nutritionist advice, etc. for staff and immediate family) Interest free season ticket loan How to Apply To apply submit your CV and cover letter by 18th May 2026 In the cover letter we expect you to set out: Why you are interested in this role How you meet the role requirements Your understanding of equity, diversity, inclusion and why it matters in this role
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
Apr 22, 2026
Full time
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
Head of Marketing & Business Development Role: Head of Marketing & Business Development Department: Marketing & Business Development Office: Andover, Romsey or Salisbury We are looking for an experienced Head of Marketing and Business Development, who ideally has worked in a law firm, or professional services environment. The Role Develop and deliver a clear marketing and business development strategy aligned with the firm's objectives Contribute to strategic planning and support Partners and Heads of Department with their departmental marketing and business development plans. Support all colleagues in the delivery of the Parker Bullen Promise in the form of training and providing relevant resources. Monitor performance across all marketing and business development activity. Branding Take an active role in drafting and reviewing marketing materials, social media posts, website content and press releases. Oversee branding across all offices and materials. Ensure consistency of messaging and tone of voice across all communication channels. Digital Marketing Take overall responsibility for digital marketing, events, sponsorship, internal communications, charity partnerships, networking and wider business development initiatives. Oversee the firm's website, ensuring content is accurate, optimised and aligned with our tone of voice. Lead on SEO/GEO, analytics and performance reporting. Oversee the firm's digital strategy, including our presence on social media and Review Solicitors. Guide content creation including articles, blogs, and videos. Events, Sponsorship and Community Engagement Represent Parker Bullen at events, networking groups and business forums. Organise our attendance at local community events such as family fun days to ensure presence and colleague engagement. Plan and oversee seminars, client events, and networking activities across all offices. Manage sponsorships and partnerships to ensure strong brand visibility and meaningful community impact. Lead on charity partnerships and fundraising initiatives. Build and maintain strong relationships with local businesses, professional contacts and community organisations. Business Development Work closely with all colleagues to identify cross-selling opportunities and strengthen client relationships. Co ordinate and submit award entries. Encourage a firm wide culture of proactive relationship building. Manage external suppliers, including designers, photographers, printers and digital agencies where required. Internal Communications and Employer Branding Co ordinate our quarterly newsletter, the Nosey Parker. Manage internal communications to ensure colleagues are informed, engaged and aligned with the firm's objectives. Ensure the benefits of working for Parker Bullen are adequately explained on the website and social media channels. Support the HR Manager with attendance at Careers Fairs and promotion of vacancies. The Candidate The ideal candidate will have strong digital marketing knowledge, including search engine optimisation, analytics and social media strategy,be confident representing the firm at networking events and community engagements, be highly organised, proactive, and comfortable managing multiple projects simultaneously, and possess excellent communication skills, both written and verbal. Why Parker Bullen? Here at Parker Bullen, we offer our employees not only a role, but a place where they can feel comfortable each and every day when they come to work, a place where they can grow in their career and a place where they will be heard. We offer a variety of benefits to our employees, which you can read more about on ourLife at Parker Bullen page. Please contactDebbie Sansome for further details and for our benefits package. Advertisements will make clear, in both wording and illustration, that the positions are open to all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage/civil partnership, pregnancy, maternity, race, religion or belief, sex or sexual orientation and for those who are serving, who have served in the Armed Forces. Please note, we do not advertise our vacancies on external platforms with a published salary. Please contact us directly to discuss the role and the salary expectations. Heritage Honouring tradition while embracing innovation
Apr 22, 2026
Full time
Head of Marketing & Business Development Role: Head of Marketing & Business Development Department: Marketing & Business Development Office: Andover, Romsey or Salisbury We are looking for an experienced Head of Marketing and Business Development, who ideally has worked in a law firm, or professional services environment. The Role Develop and deliver a clear marketing and business development strategy aligned with the firm's objectives Contribute to strategic planning and support Partners and Heads of Department with their departmental marketing and business development plans. Support all colleagues in the delivery of the Parker Bullen Promise in the form of training and providing relevant resources. Monitor performance across all marketing and business development activity. Branding Take an active role in drafting and reviewing marketing materials, social media posts, website content and press releases. Oversee branding across all offices and materials. Ensure consistency of messaging and tone of voice across all communication channels. Digital Marketing Take overall responsibility for digital marketing, events, sponsorship, internal communications, charity partnerships, networking and wider business development initiatives. Oversee the firm's website, ensuring content is accurate, optimised and aligned with our tone of voice. Lead on SEO/GEO, analytics and performance reporting. Oversee the firm's digital strategy, including our presence on social media and Review Solicitors. Guide content creation including articles, blogs, and videos. Events, Sponsorship and Community Engagement Represent Parker Bullen at events, networking groups and business forums. Organise our attendance at local community events such as family fun days to ensure presence and colleague engagement. Plan and oversee seminars, client events, and networking activities across all offices. Manage sponsorships and partnerships to ensure strong brand visibility and meaningful community impact. Lead on charity partnerships and fundraising initiatives. Build and maintain strong relationships with local businesses, professional contacts and community organisations. Business Development Work closely with all colleagues to identify cross-selling opportunities and strengthen client relationships. Co ordinate and submit award entries. Encourage a firm wide culture of proactive relationship building. Manage external suppliers, including designers, photographers, printers and digital agencies where required. Internal Communications and Employer Branding Co ordinate our quarterly newsletter, the Nosey Parker. Manage internal communications to ensure colleagues are informed, engaged and aligned with the firm's objectives. Ensure the benefits of working for Parker Bullen are adequately explained on the website and social media channels. Support the HR Manager with attendance at Careers Fairs and promotion of vacancies. The Candidate The ideal candidate will have strong digital marketing knowledge, including search engine optimisation, analytics and social media strategy,be confident representing the firm at networking events and community engagements, be highly organised, proactive, and comfortable managing multiple projects simultaneously, and possess excellent communication skills, both written and verbal. Why Parker Bullen? Here at Parker Bullen, we offer our employees not only a role, but a place where they can feel comfortable each and every day when they come to work, a place where they can grow in their career and a place where they will be heard. We offer a variety of benefits to our employees, which you can read more about on ourLife at Parker Bullen page. Please contactDebbie Sansome for further details and for our benefits package. Advertisements will make clear, in both wording and illustration, that the positions are open to all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage/civil partnership, pregnancy, maternity, race, religion or belief, sex or sexual orientation and for those who are serving, who have served in the Armed Forces. Please note, we do not advertise our vacancies on external platforms with a published salary. Please contact us directly to discuss the role and the salary expectations. Heritage Honouring tradition while embracing innovation
Unifrog s mission We re on a mission to level the playing field when it comes to young people finding and applying for their next step after school. We're achieving this by bringing all the available information into one single, impartial, user-friendly platform that helps students to make the best choices, and submit the strongest applications. We also empower teachers and counsellors to manage the progression process effectively. Our outlook is global - we work with schools and universities all over the world, from the US to New Zealand, and from Italy to Hong Kong. We want to make it so that young people can compare every opportunity taught in English, wherever it is in the world, and have all the support they need to make successful applications. We have a clear social purpose, and we re hugely ambitious. We already work with over half of UK secondary schools, and hundreds of international schools. We are growing rapidly in terms of the number of our customers, in terms of how much they use our platform, and in terms of the breadth of products we offer. Our team is at the heart of our business and is integral to our success. We work hard to foster a culture of openness, happiness and innovation, and we commit to helping every individual learn and grow so that they can reach their full potential. We want to hire talented people, whatever their background. If you are excited by our mission and are ready to work hard, please don t hesitate to apply. We look forward to hearing from you! We believe in the power of diversity. If you are from an ethnic minority background, we would like to strongly encourage you to apply. In advance of applying if you have any questions about working at Unifrog, please contact our Recruitment Lead (details on our jobs page). The role and responsibilities As New Business Lead for UK schools, you will play a pivotal role in growing our school partner base which will enable us to support even more young people with making informed decisions about their next steps. You will need to be target-driven and proactive. While you will be fully supported by the UK schools team, you will also have the autonomy to lead your own campaigns and projects. Your key responsibilities: Strategic Outreach: Design tailored campaigns to engage Headteachers, Careers Leads and Trust Executives in a smart and compelling way. Lead Generation: Communicate with non-partner schools and colleges to explain how Unifrog supports student outcomes and Gatsby Benchmark and PSHE compliance, and secure online demonstrations for our Area Managers. Inbound Lead Management: Act as the first port of call for all new partnership enquiries from individual schools, colleges and Multi-Academy Trusts. Collaboration: Work closely with our UK schools team to understand regional challenges and identify how your outreach can best support the growth of their specific territories. Data Analysis and Reporting: Generate custom reports on our CRM database to identify opportunities for growth, cleanse Mutli-Academy Trust accounts, and analyse campaign performance. Market Intelligence: Develop an in-depth understanding of the UK ed-tech landscape and the evolving statutory requirements for careers guidance in schools. Working together You ll be working with the UK schools team, and line managed by the Head of UK Sales. You ll work closely with our Area Managers, and also have the opportunity to work with other teams across the company, including UK Primary Schools, Marketing, Employers and HE. What we re looking for Highly motivated to reach and exceed personal and team targets Experience within the field of sales development or a willingness to develop in this area Very personable with strong communication skills (both written and verbal) Well organised and efficient Tenacious and resilient Excellent attention to detail Interest in the education sector and careers Comfortable working both as part of a team and independently, and able to take the initiative when required Proactive attitude and willingness to get stuck in You don t necessarily need experience in similar roles to apply - if you don t have relevant experience, we look for readiness and ability to learn. If you re unsure, please feel free to get in touch. You will be joining a team of highly motivated people who are passionate about our mission of helping students to find the best next step for them after school. If this excites you and you re an energetic person who is willing to learn, then we d love to hear from you. Benefits Head to our jobs page for a full list of the excellent benefits we offer our team. Join one of Escape the City s top 1% employers and help transform careers and destinations in schools. Become part of a committed, dynamic, and growing company. We want to build our team for the long term: if you do well, we will do our best to make sure you want to stay at the company for a long time. Professional development is important at Unifrog. You will define your own 6-month objectives and will be supported by your line manager and the rest of the team to achieve them. You will have an annual training allowance to spend on what you need to grow and progress. Influence the company s direction: we love to promote great ideas, wherever they come from. Key details £34,625 per annum (pro rata) (Grade A), plus commission on demos booked. OTE £41,000. Full time. Fixed term contract - 12 month maternity cover. Work remotely or in our London or Edinburgh office. 28 days paid holiday per year (plus bank holidays). Working hours are 9:00am to 5:00pm, Monday to Thursday, and 9:00am to 4:30pm on Friday. Start date: no later than w/c 20th July. If you require reasonable adjustments, or want to discuss any details about the role before applying please contact our Recruitment Lead (details on our jobs page). We can only consider candidates who have the right to work in the UK. Application process Deadline: 10:00am (BST) on Monday 11th May 2026. Stage 1: Application form ( 1 hour) Visit our website to upload your CV and complete the questions and tasks below. Please note that we do not review CVs at this stage of the application process, so please be as specific as possible about your experience. i. With reference to examples of your recent experience, what would make you an excellent candidate for this role? (250 words) ii. Tell us about a time when you successfully turned an objection into an opportunity. What were your strategies, and what was the outcome? (250 words) Stage 2: Phone task (15 minutes) Stage 3: Video call interview (1 hour) Standard Q&A from a panel of three, including questions about your experiences and how these relate to the role, and scenario questions based on common situations you might face (plus time for your questions). Phone call tasks will be held throughout the application window. Video call interviews will be held w/c 18th May 2026. Your answers are an opportunity to let us know more about your motivations and experience. While we understand that candidates might want to use AI to improve parts of their application, we strongly encourage you to write your answers independently. Please note, we compare all answers to an AI-generated answer. Where we suspect AI has been used to write the majority of the answer, this will be taken into consideration when scoring. You can find more details and our full policy on AI in applications here. Inclusion and diversity at Unifrog Within the company we try to foster a culture of innovation, and a happy working environment, both because this is the right thing to do, and because we think this results in the most effective team. To this end we believe in open communication, celebrating successes, supporting each other, not being afraid to be wrong or to fail, and promoting good ideas wherever they come from. As a platform that supports teachers and students from a huge variety of backgrounds it s important that our team and leadership reflects this diversity. This is something we are actively working towards and prioritising. We want to embed diversity, equity and inclusion across everything we do, continually evaluating policies and practices to make sure they are inclusive and equitable. To make sure everyone s voice is heard and people have the opportunities to learn to be better allies in the workplace, we encourage the team to share what they re celebrating, facilitate training and group discussions, and seek regular feedback about what more the company could do to help people feel included. To ensure that our recruitment process is consistent and fair, we anonymise your application and therefore do not see your name, personal, educational or professional background . click apply for full job details
Apr 22, 2026
Full time
Unifrog s mission We re on a mission to level the playing field when it comes to young people finding and applying for their next step after school. We're achieving this by bringing all the available information into one single, impartial, user-friendly platform that helps students to make the best choices, and submit the strongest applications. We also empower teachers and counsellors to manage the progression process effectively. Our outlook is global - we work with schools and universities all over the world, from the US to New Zealand, and from Italy to Hong Kong. We want to make it so that young people can compare every opportunity taught in English, wherever it is in the world, and have all the support they need to make successful applications. We have a clear social purpose, and we re hugely ambitious. We already work with over half of UK secondary schools, and hundreds of international schools. We are growing rapidly in terms of the number of our customers, in terms of how much they use our platform, and in terms of the breadth of products we offer. Our team is at the heart of our business and is integral to our success. We work hard to foster a culture of openness, happiness and innovation, and we commit to helping every individual learn and grow so that they can reach their full potential. We want to hire talented people, whatever their background. If you are excited by our mission and are ready to work hard, please don t hesitate to apply. We look forward to hearing from you! We believe in the power of diversity. If you are from an ethnic minority background, we would like to strongly encourage you to apply. In advance of applying if you have any questions about working at Unifrog, please contact our Recruitment Lead (details on our jobs page). The role and responsibilities As New Business Lead for UK schools, you will play a pivotal role in growing our school partner base which will enable us to support even more young people with making informed decisions about their next steps. You will need to be target-driven and proactive. While you will be fully supported by the UK schools team, you will also have the autonomy to lead your own campaigns and projects. Your key responsibilities: Strategic Outreach: Design tailored campaigns to engage Headteachers, Careers Leads and Trust Executives in a smart and compelling way. Lead Generation: Communicate with non-partner schools and colleges to explain how Unifrog supports student outcomes and Gatsby Benchmark and PSHE compliance, and secure online demonstrations for our Area Managers. Inbound Lead Management: Act as the first port of call for all new partnership enquiries from individual schools, colleges and Multi-Academy Trusts. Collaboration: Work closely with our UK schools team to understand regional challenges and identify how your outreach can best support the growth of their specific territories. Data Analysis and Reporting: Generate custom reports on our CRM database to identify opportunities for growth, cleanse Mutli-Academy Trust accounts, and analyse campaign performance. Market Intelligence: Develop an in-depth understanding of the UK ed-tech landscape and the evolving statutory requirements for careers guidance in schools. Working together You ll be working with the UK schools team, and line managed by the Head of UK Sales. You ll work closely with our Area Managers, and also have the opportunity to work with other teams across the company, including UK Primary Schools, Marketing, Employers and HE. What we re looking for Highly motivated to reach and exceed personal and team targets Experience within the field of sales development or a willingness to develop in this area Very personable with strong communication skills (both written and verbal) Well organised and efficient Tenacious and resilient Excellent attention to detail Interest in the education sector and careers Comfortable working both as part of a team and independently, and able to take the initiative when required Proactive attitude and willingness to get stuck in You don t necessarily need experience in similar roles to apply - if you don t have relevant experience, we look for readiness and ability to learn. If you re unsure, please feel free to get in touch. You will be joining a team of highly motivated people who are passionate about our mission of helping students to find the best next step for them after school. If this excites you and you re an energetic person who is willing to learn, then we d love to hear from you. Benefits Head to our jobs page for a full list of the excellent benefits we offer our team. Join one of Escape the City s top 1% employers and help transform careers and destinations in schools. Become part of a committed, dynamic, and growing company. We want to build our team for the long term: if you do well, we will do our best to make sure you want to stay at the company for a long time. Professional development is important at Unifrog. You will define your own 6-month objectives and will be supported by your line manager and the rest of the team to achieve them. You will have an annual training allowance to spend on what you need to grow and progress. Influence the company s direction: we love to promote great ideas, wherever they come from. Key details £34,625 per annum (pro rata) (Grade A), plus commission on demos booked. OTE £41,000. Full time. Fixed term contract - 12 month maternity cover. Work remotely or in our London or Edinburgh office. 28 days paid holiday per year (plus bank holidays). Working hours are 9:00am to 5:00pm, Monday to Thursday, and 9:00am to 4:30pm on Friday. Start date: no later than w/c 20th July. If you require reasonable adjustments, or want to discuss any details about the role before applying please contact our Recruitment Lead (details on our jobs page). We can only consider candidates who have the right to work in the UK. Application process Deadline: 10:00am (BST) on Monday 11th May 2026. Stage 1: Application form ( 1 hour) Visit our website to upload your CV and complete the questions and tasks below. Please note that we do not review CVs at this stage of the application process, so please be as specific as possible about your experience. i. With reference to examples of your recent experience, what would make you an excellent candidate for this role? (250 words) ii. Tell us about a time when you successfully turned an objection into an opportunity. What were your strategies, and what was the outcome? (250 words) Stage 2: Phone task (15 minutes) Stage 3: Video call interview (1 hour) Standard Q&A from a panel of three, including questions about your experiences and how these relate to the role, and scenario questions based on common situations you might face (plus time for your questions). Phone call tasks will be held throughout the application window. Video call interviews will be held w/c 18th May 2026. Your answers are an opportunity to let us know more about your motivations and experience. While we understand that candidates might want to use AI to improve parts of their application, we strongly encourage you to write your answers independently. Please note, we compare all answers to an AI-generated answer. Where we suspect AI has been used to write the majority of the answer, this will be taken into consideration when scoring. You can find more details and our full policy on AI in applications here. Inclusion and diversity at Unifrog Within the company we try to foster a culture of innovation, and a happy working environment, both because this is the right thing to do, and because we think this results in the most effective team. To this end we believe in open communication, celebrating successes, supporting each other, not being afraid to be wrong or to fail, and promoting good ideas wherever they come from. As a platform that supports teachers and students from a huge variety of backgrounds it s important that our team and leadership reflects this diversity. This is something we are actively working towards and prioritising. We want to embed diversity, equity and inclusion across everything we do, continually evaluating policies and practices to make sure they are inclusive and equitable. To make sure everyone s voice is heard and people have the opportunities to learn to be better allies in the workplace, we encourage the team to share what they re celebrating, facilitate training and group discussions, and seek regular feedback about what more the company could do to help people feel included. To ensure that our recruitment process is consistent and fair, we anonymise your application and therefore do not see your name, personal, educational or professional background . click apply for full job details
adi Electrical Business Development Manager Location - Based in or covering the Northwest or Midlands region, with the ability and willingness to travel across both regions where necessary. About the Role We are looking for a high performing Business Development Manager to drive growth and expand the reach of adi Electrical. This is a pivotal role focused on winning new business, developing strategic client relationships, and increasing revenue across key industrial sectors. You'll work closely with the Managing Director and wider Group teams to identify opportunities, convert leads, and deliver measurable commercial success. Specifically, your key responsibilities will include: Delivering against revenue targets and conversion goals in line with strategic growth plans Building and nurturing long-term relationships with key clients across the industrial and manufacturing sectors Identifying, engaging, and securing new customers through proactive business development activity Conducting market research to identify trends, opportunities, and competitor activity Promoting adi Electricals full service offering to maximise cross-selling opportunities across the Group Managing the full sales cycle, from lead generation through to negotiation and contract award Converting quotations into orders while maintaining a strong and active sales pipeline Negotiating commercial terms to secure profitable and sustainable business agreements Collaborating with internal teams to ensure seamless project delivery and high levels of customer satisfaction About you We would like to hear from you if you have: Proven track record in business development within industrial and/or commercial sectors, selling electrical installation solutions Demonstrated success in winning new business and delivering revenue growth Strong commercial acumen with the ability to influence margins and profitability Ability to work both strategically and hands-on in a fast-paced environment Established network within manufacturing, industrial, or engineering sectors Excellent communication, negotiation, and relationship-building skills Full UK driving licence The Benefits The adi Pit Stop - savings and discounts portal with Reward Gateway Healthcare cash plan 24/7 GP helpline including private electronic prescription service Enhanced Employee assistance programme Cycle to work scheme Employee referral bonus of £500 for every successful new employee Generous holiday allowance Celebration days Company-wide Christmas party for employees and partners Annual employee awards Long service awards Free workwear The company Find out more about adi - Other organisations may call this role a New Business Manager, Technical Sales Manager, Business Development Executive or Technical Business Development Manager. adi Group is fully committed to the principle of equal opportunity in employment and seeks to ensure that the careers of all employees are determined solely on merit and opportunity and that judgement of employees are free from the effects of bias and prejudice.
Apr 22, 2026
Full time
adi Electrical Business Development Manager Location - Based in or covering the Northwest or Midlands region, with the ability and willingness to travel across both regions where necessary. About the Role We are looking for a high performing Business Development Manager to drive growth and expand the reach of adi Electrical. This is a pivotal role focused on winning new business, developing strategic client relationships, and increasing revenue across key industrial sectors. You'll work closely with the Managing Director and wider Group teams to identify opportunities, convert leads, and deliver measurable commercial success. Specifically, your key responsibilities will include: Delivering against revenue targets and conversion goals in line with strategic growth plans Building and nurturing long-term relationships with key clients across the industrial and manufacturing sectors Identifying, engaging, and securing new customers through proactive business development activity Conducting market research to identify trends, opportunities, and competitor activity Promoting adi Electricals full service offering to maximise cross-selling opportunities across the Group Managing the full sales cycle, from lead generation through to negotiation and contract award Converting quotations into orders while maintaining a strong and active sales pipeline Negotiating commercial terms to secure profitable and sustainable business agreements Collaborating with internal teams to ensure seamless project delivery and high levels of customer satisfaction About you We would like to hear from you if you have: Proven track record in business development within industrial and/or commercial sectors, selling electrical installation solutions Demonstrated success in winning new business and delivering revenue growth Strong commercial acumen with the ability to influence margins and profitability Ability to work both strategically and hands-on in a fast-paced environment Established network within manufacturing, industrial, or engineering sectors Excellent communication, negotiation, and relationship-building skills Full UK driving licence The Benefits The adi Pit Stop - savings and discounts portal with Reward Gateway Healthcare cash plan 24/7 GP helpline including private electronic prescription service Enhanced Employee assistance programme Cycle to work scheme Employee referral bonus of £500 for every successful new employee Generous holiday allowance Celebration days Company-wide Christmas party for employees and partners Annual employee awards Long service awards Free workwear The company Find out more about adi - Other organisations may call this role a New Business Manager, Technical Sales Manager, Business Development Executive or Technical Business Development Manager. adi Group is fully committed to the principle of equal opportunity in employment and seeks to ensure that the careers of all employees are determined solely on merit and opportunity and that judgement of employees are free from the effects of bias and prejudice.
About Us At IronmongeryDirect, we've been a trusted name in architectural ironmongery for over 50 years. What started as a traditional ironmongery shop has since grown into the UK's leading direct supplier, delivering thousands of parcels each week. With a vast range of over 18,000 high-quality products available for next-day delivery, we're the reliable choice for tradespeople who value efficiency, expert advice, and top-tier service. If you're looking to be part of a dynamic, growing company that's built on a foundation of trust and excellence, we'd love to hear from you. We're proud to be recognised as one of the UK's Best Workplaces in Retail, Hospitality & Leisure 2025 by Great Place to Work , a reflection of the positive feedback from our own people and our commitment to creating an exceptional employee experience. About the Role This role is responsible for the product introduction, maintenance, and development of the specific product ranges to meet the needs of our target customers. This includes managing the products through the product life cycle, researching and identifying products and customer requirements. Defining the product vision, and working in partnership with our supply chain team and external suppliers. Different to many corporate structures, this role includes the management and development of junior members of the team and working closely with our digital, Customer service , marketing, and supply chain teams to ensure revenue profitability and customer satisfaction targets are met, the role reporting directly to the department manager ensures lengthy sign off processes are avoided and speed of delivery is fundamental for this role. About the Accountabilities Deliver the relevant budgeted sales and margin contribution for the relevant product areas Ensure clear development plans are in place and day to day management of any direct reports including regular 1 to 1's and appraisals Define the product strategy and roadmap for relevant product areas Present business cases for product range developments Introduce new product ranges within the given timescales Develop the core positioning and messaging for products and categories Source new product ranges Negotiate terms and cost pricing with suppliers Merchandise products through the catalogue and web site to achieve maximum product performance Conduct product range reviews to increase profitability and efficiency of the product range Monitor, analyse and report product range performance statistics making appropriate recommendations and actions to maximise performance Utilise Google Analytics and work with the Digital team to implement actions to improve conversion rates Apply clear and competitive pricing principles to each range ensuring a clear hierarchy that achieves profitability targets Develop sales tools for the Contact Centre Work with the marketing department to develop product launch and product marketing plans Develop product management workflow and processes About You - Essential Commercial & Category proven experience within the same or equivalent role Excellent written and verbal communication skills Excellent teamwork skills Proven ability to influence cross-functional teams Strong negotiations skills and experience managing supplier relationships Strong awareness of competitors, pricing strategies and market trends Ability to oversee and manage the workload of direct reports Strong ability to analyse data, draw conclusions and set strategic actions About You - Desirable Industry & Technical Product knowledge E-commerce & Digital Experience of trading product in an omnichannel environment Project & Change management experience & ability to manage multiple projects simultaneously About the Benefits 25 days annual leave plus public Bank Holidays, including the option to buy and sell up to three days per holiday year Subsidised Private Healthcare for employees and their families Enhanced family leave benefits Fully funded Wellbeing offering operated by Health Shield with the ability to claim back medical costs, access to an EAP service including counselling sessions, a GP Anytime service and more PERKS - a rewards platform offering hundreds of deals and discounts from the brands you know and love, helping your salary stretch a little further Discretionary annual company performance bonus Regular WOW awards for those that go above and beyond Staff suggestion scheme with associated rewards Staff discount on our products Long service awards, including the option to buy and sell up to three days per holiday year including additional annual leave, life insurance and increased employer pension contributions Two paid volunteer days per year 500 refer a friend incentive scheme We believe in recognising great work, investing in personal growth, and supporting wellbeing.
Apr 22, 2026
Full time
About Us At IronmongeryDirect, we've been a trusted name in architectural ironmongery for over 50 years. What started as a traditional ironmongery shop has since grown into the UK's leading direct supplier, delivering thousands of parcels each week. With a vast range of over 18,000 high-quality products available for next-day delivery, we're the reliable choice for tradespeople who value efficiency, expert advice, and top-tier service. If you're looking to be part of a dynamic, growing company that's built on a foundation of trust and excellence, we'd love to hear from you. We're proud to be recognised as one of the UK's Best Workplaces in Retail, Hospitality & Leisure 2025 by Great Place to Work , a reflection of the positive feedback from our own people and our commitment to creating an exceptional employee experience. About the Role This role is responsible for the product introduction, maintenance, and development of the specific product ranges to meet the needs of our target customers. This includes managing the products through the product life cycle, researching and identifying products and customer requirements. Defining the product vision, and working in partnership with our supply chain team and external suppliers. Different to many corporate structures, this role includes the management and development of junior members of the team and working closely with our digital, Customer service , marketing, and supply chain teams to ensure revenue profitability and customer satisfaction targets are met, the role reporting directly to the department manager ensures lengthy sign off processes are avoided and speed of delivery is fundamental for this role. About the Accountabilities Deliver the relevant budgeted sales and margin contribution for the relevant product areas Ensure clear development plans are in place and day to day management of any direct reports including regular 1 to 1's and appraisals Define the product strategy and roadmap for relevant product areas Present business cases for product range developments Introduce new product ranges within the given timescales Develop the core positioning and messaging for products and categories Source new product ranges Negotiate terms and cost pricing with suppliers Merchandise products through the catalogue and web site to achieve maximum product performance Conduct product range reviews to increase profitability and efficiency of the product range Monitor, analyse and report product range performance statistics making appropriate recommendations and actions to maximise performance Utilise Google Analytics and work with the Digital team to implement actions to improve conversion rates Apply clear and competitive pricing principles to each range ensuring a clear hierarchy that achieves profitability targets Develop sales tools for the Contact Centre Work with the marketing department to develop product launch and product marketing plans Develop product management workflow and processes About You - Essential Commercial & Category proven experience within the same or equivalent role Excellent written and verbal communication skills Excellent teamwork skills Proven ability to influence cross-functional teams Strong negotiations skills and experience managing supplier relationships Strong awareness of competitors, pricing strategies and market trends Ability to oversee and manage the workload of direct reports Strong ability to analyse data, draw conclusions and set strategic actions About You - Desirable Industry & Technical Product knowledge E-commerce & Digital Experience of trading product in an omnichannel environment Project & Change management experience & ability to manage multiple projects simultaneously About the Benefits 25 days annual leave plus public Bank Holidays, including the option to buy and sell up to three days per holiday year Subsidised Private Healthcare for employees and their families Enhanced family leave benefits Fully funded Wellbeing offering operated by Health Shield with the ability to claim back medical costs, access to an EAP service including counselling sessions, a GP Anytime service and more PERKS - a rewards platform offering hundreds of deals and discounts from the brands you know and love, helping your salary stretch a little further Discretionary annual company performance bonus Regular WOW awards for those that go above and beyond Staff suggestion scheme with associated rewards Staff discount on our products Long service awards, including the option to buy and sell up to three days per holiday year including additional annual leave, life insurance and increased employer pension contributions Two paid volunteer days per year 500 refer a friend incentive scheme We believe in recognising great work, investing in personal growth, and supporting wellbeing.
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
Apr 22, 2026
Full time
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
Great SEO. Better culture. One agency. Some agencies talk about culture. We have the awards to prove it. Distinctly is an independent digital marketing agency with a 5-star Glassdoor rating and a Best Workplace for Wellbeing award. We're based in Old Street (hybrid, 2 days in) and we're looking for an SEO Strategist who's ready to take ownership of ambitious campaigns for brands like Arsenal, Wilkinson Sword, Zalando, and JVC. If you're commercially aware, love organic search, and want to grow somewhere that genuinely invests in its people - we'd love to hear from you. The Role at a Glance: SEO Account Manager Old Street, London 2 days per week / Hybrid Working £35,000 £40,000 Plus Benefits Package Including 28 days holiday (Plus Bank Holidays) + Health Insurance Pedigree: 5 Glassdoor Rating 2025 Best Use of Search Retail/Ecommerce (SEO) Best Workplaces for Women 2025 (Small) Best Workplaces in Advertising, Media & Marketing 2025 (Small & Medium) Best Workplace for Wellbeing 2023 Great Place to Work 2023 Our Founder Tom is celebrated in the Agency Hackers Growth Index Top Clients include: Wilkinson Sword, Arsenal, Watford FC, JVC, Kenwood, Zoggs, KellyLoves and Zalando An agency is only as good as its people. We recruit and retain the best! Fun, supportive and hard-working team. Don t believe us? Check out our Glassdoor 5 stars! Fosters your growth and amazing company culture An excellent team & high standards of work Great company to work for, lots of freedom Friendly agency with a supportive culture About Us: We are Distinctly. With over 10 years experience, we are an independent digital marketing agency specialising in SEO, PPC, digital PR and content. From website migrations and technical SEO to content strategy and digital PR campaigns, we challenge the status quo daily to deliver meaningful business outcomes for our clients. The SEO Account Manager Role: We re looking for an SEO Account Manager with a strong understanding of how organic search drives visibility, leads and revenue in competitive markets. You ll take ownership of a portfolio of clients, leading strategy and campaign delivery, while collaborating with internal specialists across content, PR and PPC to achieve results. We have a proven track record of developing talent, with all SEO managers promoted internally. You ll benefit from tailored training, clear progression opportunities, and ongoing support for both professional and personal growth. Key Responsibilities: • Account management of up to 5 organic clients with responsibility for strategy and performance • Develop and implement SEO campaigns aligned to client business goals • Analyse client websites to identify performance issues and opportunities • Conduct market and competitor research to inform strategy • Deliver on-page optimisation and collaborate with content teams on onsite improvements • Improve visibility in AI Search, including reporting and testing new tactics • Conduct technical SEO analysis and support projects such as website migrations About You: • 2+ years SEO experience within an agency environment • Strong data analysis skills and experience using industry tools • Solid knowledge across key SEO areas (technical, on-page, content, ecommerce, international, local) • Proven track record of improving organic visibility, leads and revenue • Strong understanding of integrated organic strategy (SEO, digital PR, content & organic social) • Excellent communication skills with both clients and internal teams • Strong client management skills with commercial awareness Why Distinctly? There are some great perks including: agency bonus scheme, 28 days holiday (plus bank holidays), private health insurance, allocated training budget and a strong focus on continuous personal development. You ll also benefit from a sensible work/life balance and being part of a friendly, fun and sociable team. We are a flexible working employer and do our best to accommodate individual working preferences. You must be within a commutable distance of our Old Street office and able to attend at least 2 days per week. We are unable to provide Visa sponsorship, so you will need to be currently living in the UK with the right to work in the UK to apply. We value diversity, equity and inclusion. We celebrate unique contributions, provide equal opportunities and strive to build an inclusive culture. Interested? Apply here for a fast-track path to the Hiring Manager. Your Experience / Background / Previous Roles May Include: SEO Account Manager, SEO Executive, SEO Specialist, Digital Marketing Executive, Search Engine Optimisation, SEO Analyst. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Apr 22, 2026
Full time
Great SEO. Better culture. One agency. Some agencies talk about culture. We have the awards to prove it. Distinctly is an independent digital marketing agency with a 5-star Glassdoor rating and a Best Workplace for Wellbeing award. We're based in Old Street (hybrid, 2 days in) and we're looking for an SEO Strategist who's ready to take ownership of ambitious campaigns for brands like Arsenal, Wilkinson Sword, Zalando, and JVC. If you're commercially aware, love organic search, and want to grow somewhere that genuinely invests in its people - we'd love to hear from you. The Role at a Glance: SEO Account Manager Old Street, London 2 days per week / Hybrid Working £35,000 £40,000 Plus Benefits Package Including 28 days holiday (Plus Bank Holidays) + Health Insurance Pedigree: 5 Glassdoor Rating 2025 Best Use of Search Retail/Ecommerce (SEO) Best Workplaces for Women 2025 (Small) Best Workplaces in Advertising, Media & Marketing 2025 (Small & Medium) Best Workplace for Wellbeing 2023 Great Place to Work 2023 Our Founder Tom is celebrated in the Agency Hackers Growth Index Top Clients include: Wilkinson Sword, Arsenal, Watford FC, JVC, Kenwood, Zoggs, KellyLoves and Zalando An agency is only as good as its people. We recruit and retain the best! Fun, supportive and hard-working team. Don t believe us? Check out our Glassdoor 5 stars! Fosters your growth and amazing company culture An excellent team & high standards of work Great company to work for, lots of freedom Friendly agency with a supportive culture About Us: We are Distinctly. With over 10 years experience, we are an independent digital marketing agency specialising in SEO, PPC, digital PR and content. From website migrations and technical SEO to content strategy and digital PR campaigns, we challenge the status quo daily to deliver meaningful business outcomes for our clients. The SEO Account Manager Role: We re looking for an SEO Account Manager with a strong understanding of how organic search drives visibility, leads and revenue in competitive markets. You ll take ownership of a portfolio of clients, leading strategy and campaign delivery, while collaborating with internal specialists across content, PR and PPC to achieve results. We have a proven track record of developing talent, with all SEO managers promoted internally. You ll benefit from tailored training, clear progression opportunities, and ongoing support for both professional and personal growth. Key Responsibilities: • Account management of up to 5 organic clients with responsibility for strategy and performance • Develop and implement SEO campaigns aligned to client business goals • Analyse client websites to identify performance issues and opportunities • Conduct market and competitor research to inform strategy • Deliver on-page optimisation and collaborate with content teams on onsite improvements • Improve visibility in AI Search, including reporting and testing new tactics • Conduct technical SEO analysis and support projects such as website migrations About You: • 2+ years SEO experience within an agency environment • Strong data analysis skills and experience using industry tools • Solid knowledge across key SEO areas (technical, on-page, content, ecommerce, international, local) • Proven track record of improving organic visibility, leads and revenue • Strong understanding of integrated organic strategy (SEO, digital PR, content & organic social) • Excellent communication skills with both clients and internal teams • Strong client management skills with commercial awareness Why Distinctly? There are some great perks including: agency bonus scheme, 28 days holiday (plus bank holidays), private health insurance, allocated training budget and a strong focus on continuous personal development. You ll also benefit from a sensible work/life balance and being part of a friendly, fun and sociable team. We are a flexible working employer and do our best to accommodate individual working preferences. You must be within a commutable distance of our Old Street office and able to attend at least 2 days per week. We are unable to provide Visa sponsorship, so you will need to be currently living in the UK with the right to work in the UK to apply. We value diversity, equity and inclusion. We celebrate unique contributions, provide equal opportunities and strive to build an inclusive culture. Interested? Apply here for a fast-track path to the Hiring Manager. Your Experience / Background / Previous Roles May Include: SEO Account Manager, SEO Executive, SEO Specialist, Digital Marketing Executive, Search Engine Optimisation, SEO Analyst. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Junior Account Executive Monday - Friday 8am - 5pm Office based About Us Growing is in our nature. 50 years ago, we started life as a small family farm with a handful of people and a modest range of crops. Today, we re a global farming and food business working thousands of acres and employing thousands of people around the world to grow, process, pack and market a range of fresh produce. Supplying our premium produce to some of the UK s leading retailers and restaurants, we are very proud of what we do and how we do it. With our impressive green credentials, we truly are committed to sustainability, demonstrating continued investment in the latest technologies to help maintain our carbon neutral footprint. The Role A great opportunity for a Junior Account Executive to join our busy Commercial team. Applications are invited from committed, reliable and proactive individuals, capable of operating efficiently in a fast paced, dynamic working environment. Reporting directly to the Commercial Manager, candidates will have strong communication and interpersonal skills, confident of liaising at all levels both internally and externally. Providing full account administrative support to the Commercial Manager, the Executive will also be responsible for the accurate and timely data input onto internal and customer portals, with reporting duties and liaison for internal and external customer. Candidates will have a proactive approach, capable of prioritising workload and working effectively as part of a team. Key Responsibilities Support the Commercial Manager on general account administration using excel, internal portals and customer portals. Maintain and update internal systems and customer portals Assist with product set up process from start to finish supported by the wider business To assist the Commercial manager with customer growth projects Use retailer sales data to create insights and propose action to grow sales Work with Commercial Manager to arrange and host customer visits and meetings Regular store visits to review product ranges and observe shopper behaviour Liaising with Finance team to help resolve invoice and payment queries Support general admin within the team utilising Prophet and MS Office as necessary Requirements Required Knowledge, Skills & Experience: Ideally educated to A Level or equivalent level Previous FMCG or Food/Produce experience desirable Strong understanding of customer relationship management Ability to project/priority manage Analytical capability Commercial Awareness Strong interpersonal skills / relationship building both internal and external Excellent communication and presentation skills Proficient in the use of MS Office Applications Full UK driving Licence Benefits Why Work for Barfoots? Investors In People Silver Award status. Company pension scheme 24/7 Online GP access Life Assurance Employee Assistance Program Benefits Platform Development opportunities Discounted leisure membership Discounted vegetable box scheme Cycle to work scheme Free onsite parking Approved training centre for Highfield qualifications Committed to Sustainability
Apr 22, 2026
Full time
Junior Account Executive Monday - Friday 8am - 5pm Office based About Us Growing is in our nature. 50 years ago, we started life as a small family farm with a handful of people and a modest range of crops. Today, we re a global farming and food business working thousands of acres and employing thousands of people around the world to grow, process, pack and market a range of fresh produce. Supplying our premium produce to some of the UK s leading retailers and restaurants, we are very proud of what we do and how we do it. With our impressive green credentials, we truly are committed to sustainability, demonstrating continued investment in the latest technologies to help maintain our carbon neutral footprint. The Role A great opportunity for a Junior Account Executive to join our busy Commercial team. Applications are invited from committed, reliable and proactive individuals, capable of operating efficiently in a fast paced, dynamic working environment. Reporting directly to the Commercial Manager, candidates will have strong communication and interpersonal skills, confident of liaising at all levels both internally and externally. Providing full account administrative support to the Commercial Manager, the Executive will also be responsible for the accurate and timely data input onto internal and customer portals, with reporting duties and liaison for internal and external customer. Candidates will have a proactive approach, capable of prioritising workload and working effectively as part of a team. Key Responsibilities Support the Commercial Manager on general account administration using excel, internal portals and customer portals. Maintain and update internal systems and customer portals Assist with product set up process from start to finish supported by the wider business To assist the Commercial manager with customer growth projects Use retailer sales data to create insights and propose action to grow sales Work with Commercial Manager to arrange and host customer visits and meetings Regular store visits to review product ranges and observe shopper behaviour Liaising with Finance team to help resolve invoice and payment queries Support general admin within the team utilising Prophet and MS Office as necessary Requirements Required Knowledge, Skills & Experience: Ideally educated to A Level or equivalent level Previous FMCG or Food/Produce experience desirable Strong understanding of customer relationship management Ability to project/priority manage Analytical capability Commercial Awareness Strong interpersonal skills / relationship building both internal and external Excellent communication and presentation skills Proficient in the use of MS Office Applications Full UK driving Licence Benefits Why Work for Barfoots? Investors In People Silver Award status. Company pension scheme 24/7 Online GP access Life Assurance Employee Assistance Program Benefits Platform Development opportunities Discounted leisure membership Discounted vegetable box scheme Cycle to work scheme Free onsite parking Approved training centre for Highfield qualifications Committed to Sustainability
