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Head of Retail Date: 28 Jan 2026 Location: London Head of Retail UK&I WHO WE ARE Operating in 120 countries with 42,000 employees and 70 nationalities, Shiseido offers a unique selection of Skincare, Makeup and Fragrance brands with a projected turnover over £7.0bn in 2022 . Founded in 1872 in Japan, Shiseido Group is within the Top 5 leading cosmetics companies in the world and aims to inspire a life of beauty and culture. Beauty Innovations for a Better World. The Head of Retail UK&I plays a pivotal leadership role within Shiseido UKI, responsible for shaping and driving the retail strategy across all brands in the portfolio. This position supports the Commercial Director by leading the retail organisation with a focus on elevating customer experience, strengthening brand equity, and delivering exceptional commercial performance. As the senior ambassador for retail excellence, the Head of Retail ensures that every store and counter reflects Shiseido's luxury standards while empowering field teams to perform at their highest potential. This is a permanent position, based in our fabulous UK Head office however will be expected to regularly travel around the UK&I to different store locations and retail locations. YOUR RESPONSIBILITIES Define and execute the retail growth strategy across UK & Ireland, aligned with brand, commercial, and global objectives. Lead alongside the National Field Sales Managers to set sales targets and strategic direction for each retail partner and store. Define and review performance KPIs in partnership with Commercial, Marketing, and the region, continuously monitoring to identify risks and opportunities, and implement action plans accordingly. Analyse market trends, competitor activity, and consumer behaviour to identify growth opportunities, make data and field expertise driven distribution recommendations, and inform strategic decisions. Establish clear and standardized reporting flows via National Field Sales Managers to enable delivery of regular sales reports, insights, and forecasts for senior leadership. Review productivity of channels, retailers and doors to define and continuously evolve staffing strategies and levels in line with performance and opportunities. Build, propose, review and deliver on staffing budgets. Lead, coach and develop senior retail leads to create and deliver brand specific sales and service strategies that enable high performing teams. Lead, coach, and inspire field and retail teams to deliver high performance, strong productivity, and brand excellence. Support and enable career development across the field and retail population through defined programmes and succession planning processes, delivered and managed by the National Field Sales Managers. Collaborate with HR to continuously review and develop recruitment, onboarding, performance review, and development initiatives, delivered via the National Field Sales Managers. Foster a culture of accountability, empowerment, and continuous improvement across all field teams. Drive a culture of operational excellence across all counters, stores and teams through well-defined processes, maintaining high standards in visual merchandising, customer service, and brand representation. Drive efficiency and innovation in store operations, including stock management, staffing models, scheduling, and compliance. Conduct regular store visits to assess standards, engage teams, reinforce group and brand values, and coach and develop National Field Sales Managers. Lead and support National Field Sales Managers to ensure consistent execution of brand guidelines, VM updates, and retail activations. Act as a Brand Ambassador for Shiseido UKI, ensuring the luxury experience is consistently delivered across all touchpoints and remains relevant and disruptive in an ever-evolving market. Champion and leverage customer-centric initiatives, experiential retail strategies, and clienteling excellence, monitoring return on investment to continuously improve. Lead the National Field Sales Managers in effectively partnering with Brand & Education Teams to elevate product and technical expertise and service behaviours across the field, ensuring always rooted in and supported by a commercial mindset and mechanic. Monitor customer feedback and insights to continuously refine service models. Partner with Marketing and Education teams to ensure relevant processes are in place to deliver consistent brand messaging, impactful retail execution, and strong launch set-up and performance - supporting National Field Sales Manager to deliver. Work closely with Commercial, Supply Chain, and VM to optimise stock availability, assortment, and in-store presentation. Act as the voice of retail internally, championing a "retail and customer first" mindset throughout the UKI, region and global business, and ensuring field insights inform brand strategy, forecasting, and operational planning. Build strong, strategic relationships with key retail partners across UK & Ireland. Influence partners to secure optimal space, visibility, staffing, and commercial terms, leveraging group portfolio as appropriate. Ensure alignment on service expectations, operational standards, and brand priorities. Facilitate the National Field Sales Managers in establishing brand leadership with retail partners and flagship doors. Serve as the senior group escalation point for retail partner issues. Experience Required Proven experience in a senior retail leadership role, ideally within luxury beauty, cosmetics, or premium retail. Strong commercial acumen with a track record of driving sales growth and delivering against KPIs. Exceptional leadership and team management skills, with experience leading large, multi-layered field teams, and senior retail leaders. Deep understanding of retail operations, customer experience, and luxury brand standards. Proficiency in data analysis, forecasting, and retail systems. Excellent communication, negotiation, and stakeholder management abilities. Strategic thinker with a hands on, solutions focused approach. Agile, adaptable, and results driven, with the ability to thrive in a fast paced, evolving environment. Leadership & Influence - Inspires teams, builds trust, and drives high performance. Commercial Acumen - Understands drivers of sell out, productivity, and profitability. Customer Centric Mindset - Champions luxury service and exceptional customer experience. Strategic Thinking - Balances long term vision with operational execution. Collaboration & Communication - Works effectively across functions and with external partners. Problem Solving & Agility - Responds quickly to challenges with practical, scalable solutions. Brand Stewardship - Protects and elevates brand equity in every retail environment. Data Driven Decision Making - Uses insights to guide strategy, planning, and performance management. YOUR BACKGROUND Proven experience in a senior retail leadership role, ideally within luxury beauty, cosmetics, or premium retail. Strong commercial acumen with a track record of driving sales growth and delivering against KPIs. Exceptional leadership and team management skills, with experience leading large, multi layered field teams, and senior retail leaders. Deep understanding of retail operations, customer experience, and luxury brand standards. Proficiency in data analysis, forecasting, and retail systems. Excellent communication, negotiation, and stakeholder management abilities. Strategic thinker with a hands on, solutions focused approach. Agile, adaptable, and results driven, with the ability to thrive in a fast paced, evolving environment. Leadership & Influence - Inspires teams, builds trust, and drives high performance. Commercial Acumen - Understands drivers of sell out, productivity, and profitability. Customer Centric Mindset - Champions luxury service and exceptional customer experience. Strategic Thinking - Balances long term vision with operational execution. Collaboration & Communication - Works effectively across functions and with external partners. Problem Solving & Agility - Responds quickly to challenges with practical, scalable solutions. Brand Stewardship - Protects and elevates brand equity in every retail environment. Data Driven Decision Making - Uses insights to guide strategy, planning, and performance management. BENEFITS YOU'LL LOVE Generous product allocation & discount to spend on our gorgeous products! Supporting the delicate work/life balance with enhanced time off through 26 days holiday + bank holidays + your birthday day off + time off for when you get married or move house PLUS enhanced parental allowance for those big life moments and the chance to buy more through our holiday buy scheme Plan for your future with our enhanced pension offering and life assurance We operate an annual bonus scheme, based on personal development plans and business performance Flexible Fridays, so you can focus on what is important to you Flexible & hybrid work patterns to suit all backgrounds with 60% of your time being in the office Wellbeing programmes including mental health first aiders, free counselling . click apply for full job details

Select how often (in days) to receive an alert: Are you ready to be part of the future? At QinetiQ, we're not just imagining tomorrow we are creating it. From cutting-edge defence technology to ground-breaking innovations our mission is to empower and protect lives. Join us as a Senior Project Manager at our Malvern site, where you will have the opportunity to work with cutting-edge technology in partnership with some of the most brilliant minds. The Role As a Senior Project Manager you will be leading on strategically important projects that make a tangible difference to the UKs National Security. You will be familiar with or eager to work within, the cyber domain; and you will be comfortable bridging the gap between customer and QinetiQ offices. Day-to-day, you will bring effective management and delivery of the projects to agreed baselines, developing and growing customer relationships, securing associated follow-on sales, supporting major bids and successfully contributing to the overall strategy and business targets. Your responsibilities will include: Development and maintenance of positive engagement with project customers, partners and suppliers Successful delivery of the Project outcomes Maintenance of forecasts, both financial and resource demand signals Application of governance requirements (including lifecycle, project and independent reviews as appropriate) for foundation sales and delivery work Reporting progress on all accountabilities to the Business Essential experience of the Senior Project Manager : Previous experience working with National Security customers Ability to manage multiple stakeholders, PMs and subcontractors simultaneously with sound communication skills Requires proven track record in delivering complex technical projects, dealing with demanding timescales, uncertainty and risk Experience of managing internal teams and external partnerships in order to meet contractual requirements Essential qualifications for the Senior Project Manager: Demonstrable capability to APM PMQ or equivalent Applicants should hold DV We value difference and we don't have a fixed idea when it comes to background or education, provided you can show the required level of experience and willingness to learn then we would like to hear from you. This role is 37 hours per week; with your time being split between our Malvern site and customer sites. Malvern The Malvern facility is noted for its work in electronic warfare, surveillance and complex system integration, contributing significantly to the UK's defence capabilities. Developing technologies for military and civilian applications, including sensors, communications and cyber security. Why Join QinetiQ? As we continue to grow into new markets around the world, there's never been a more exciting time to join QinetiQ. The formula for success is our appetite for innovation and having the courage to take on a wide variety of complex challenges. As a QinetiQ employee, you'll experience a unique working environment where teams from different backgrounds, disciplines and experiences enjoy collaborating widely and openly as we undertake this exciting and rewarding journey. Through effective teamwork, and pulling together, you'll get to experience what happens when we all share different perspectives, blend disciplines, and link technologies; constantly discovering new ways of solving complex problems in a diverse and inclusive environment where you can be authentic, feel valued and realise your full potential. Visit our website to read more about our diverse and inclusive workplace culture . Matched contribution pension scheme, with life assurance Generous holiday allowance, with the option to purchase additional days Options to join Health Cash Plan, Private Medical Insurance and Dental Insurance Employee discount portal: Personal Accident Insurance, Travel Insurance, Restaurants, Cinema Tickets and much more We are proud to support the Armed Forces community by honouring the Armed Forces Covenant and maintaining our Gold Award standard in the Defence Employer Recognition Scheme Volunteering Opportunities - helping charities and local community Our Recruitment Process: We want to make sure that our recruitment process is as inclusive as possible and we aspire to bring out the best in our candidates by creating an environment where everyone feels valued, heard and supported. If you have a disability or health condition that may affect your performance in certain assessment types, please speak to your Recruiter about potential reasonable adjustments. Many roles in QinetiQ are subject to national security vetting being completed, applicants who already hold the appropriate level of vetting may be able to transfer it upon appointment. A number of roles are also subject to additional restrictions, which means factors such as nationality or previous nationalities may affect the roles that you can be employed in. Please note that all applicants for this role must hold DV Clearance.

Location This position is located at 200 Oxford St Fitzrovia, London W1D1NU United Kingdom Role Summary The main objective of this role is assist with the operations of the store and support the store manager to achieve strategic short and long term goals. Assume store accountability for sales, service, profitability and loss prevention. To achieve a store community that fosters creativity and inspires the Urban Outfitters customer. Ensure appropriate feedback and guidance is given in order to execute a high rate of succession and employee development. Participate in building community relationships that directly reflect the Urban culture. To uphold the Urban Outfitters "Peers Teaching Peers" philosophy. What You'll Be Doing People: Overseeing a large team Recruit, train and develop managers to increase the day to day productive of the business Assist with the development of Department Managers to ensure that succession planning succession planning for the future growth of the business Manage aspects of performance development (Performance Appraisals, Individual Development Plans, Coaching and Counselling and Disciplinary actions) for a productive and successful workforce Uphold Company standards and act as a positive role model to others Leadership & Communication: Ensure Department Managers conduct and execute productive daily and department meetings Model the way for the store team and inspires a shared vision Assist and participant with the roll-out of new training and operational initiatives Possess excellent communication skills in both written and verbal form Managing the Environment: Coach management to take the initiative as leaders to oversee all levels of customer service and by setting daily goals and expectations to create a positive store environment Exhibit excellent floor presence by training and coaching the store team on customer service, standards, product placement and time managementAchieve Company-average mystery shop results by guiding the team to uphold the Company's customer service standard Operations: In the absence of the Store Manager conduct walkthroughs with the Visual Merchandising Manager and Department Managers on a regular basis with constructive feedback and obtainable goals Guide the team to perform all store-level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures Achieve the store stock loss goals by training loss prevention awareness and overseeing adherence to loss prevention practicesParticipant in a functional shipment processing system to ensure that merchandise is placed promptly and the sales floor is fully stocked Possess excellent organisational skills and have the ability to plan, organise and execute projects by priority Assist in upholding Company Health & Safety procedures at all times in order to protect employees and customers against accidents and incidents Merchandising & Display: Facilitate communication between the management and creative team in order to enhance the store environment and efficiently execute all merchandising projects Coach others to understand and interpret current fashion trends in local markets in order to generate creative solutions Ensure floor sets are well organised, schedules appropriately, cleanly executed and completed timely commercial Awareness: Assist Store Manager to maximise store sales through analytical and creative management of merchandise from receipt to sales Exhibit a sound understanding of the store's profitability and guide team members to utilise Company reports to react to trends and drive business Stay abreast of current trends and have a sound knowledge of customer profile by keeping up to date with external influences i.e. media and local community Manage stock levels appropriately (taking into consideration the store environment) through the understanding of relevant reports and market trends Demonstrate entrepreneurial skills to achieve and exceed store targets What You'll Need Experience in a management role working in a fast paced, high volume fashion retail environment Upholding excellent VIBE and a service-orientated culture Ability to positively impact statistical results in sales, payroll and stock loss Proven record of developing talented individuals at Department Manager level Can demonstrate the ability to identify problems and implement creative solutions (back of house, scheduling, organisation) An appreciation and understanding of the Urban Outfitters culture and its appeal to the local market The Perks Work Life Balance: 'Life Leave' - one day a year to take time off for those big events in life, in addition to your annual leave entitlement Wellbeing: Employee Assistance program to support with mental, physical and financial health Discount off external gym memberships Private Medical Insurance for eligible employees Employee Discounts: Up to 40% employee discount at all URBN Brands Travel: Season ticket loan for eligible employees Cycle to work scheme for eligible employees Continued Development: We offer structured support within the business alongside continued learning and development Equal Opportunity Statement URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.

Position: Assistant Store Manager (40 hours per week) Location: Tumi Store, 55 Brompton Rd, London SW3 1DP Availability: Immediately Job Purpose Assists the store Manager in coordinating the daily operations of the store and the daily activities of the sales team. Offer TUMI customers exceptional service by always projecting a positive image of the Company in order to maximise sales and profitability. Maintain high standards in all spheres of responsibility within the branch. Contribute to the smooth running of the branch by supervising shop floor activities, administration, and staff development with Store Manager. Work jointly with the Manager to implement Company Policies and Procedures. Run the store in the absence of the Manager. Principal Accountabilities Offer advice on, and demonstrations of, TUMI products in a professional manner to ensure a friendly shopping experience. Introduce selling benefits and various features of merchandise range. Maximise sales through detailed product knowledge and add on sales. Be knowledgeable about store layout, products and stock availability. Deal with customers in a polite and efficient way, always considering their needs. Handle customer complaints tactfully, always adhering to company policy. Process transactions in an efficient and professional manner in line with Company Procedures. Process refunds and exchanges in line with company procedures. Be fully aware of TUMI after sales service, supplier's warranties and areas covered. Ensure staff are fully conversant with sales promotions, incentives and product brochures. Monitor the activities of staff on the shop floor to ensure customers receive exceptional service and all Company Procedures are followed. To be aware of all sales figures and targets on a daily/weekly/period basis. Communicate to the Area Manager and Store Manager any factors affecting local trading conditions. Enforce excellent customer service through the emphasis on client books, attention to customers and development of staff. Communicate to the Manager/Area Manager any factors affecting local trading conditions. Process deliveries and communicate any errors in an efficient manner. Ensure backup stock and stockrooms are kept in order. Be knowledgeable of all products (current and new) and selling benefits. Assist in layouts and maintenance of merchandising and internal displays. Design and arrange store displays to attract customers. Maintain a neat, clean and well-organized shopping environment. Implement correct usage of interior signage. Process returns in accordance with Company Procedures. Read and action relevant Head Office communication. Carry out stock counts as directed. Assist in the management and control of stock. Liaise with Management and Head Office departments to ensure stock packages are maintained. Personnel Communicate in a professional manner with staff at all levels. Assist in the management and allocation of daily work, ensuring tasks are fully completed and high standards are maintained. Assist management in training, developing, organizing and leading the Sales team. Develop and motivate the team through regular training, assessment and promotion. Assist in review/disciplinary meetings with Store Manager. To ensure welfare of all members of staff in relation to working conditions. Ensure any store problems are communicated to Store Manager. Communication Report and communicate information concerning personnel, merchandise and operations on a regular basis to Store Manager. Actively participate in monthly staff meetings for the purpose of discussing salesmanship principles, policy implementation changes, merchandise, etc, and to encourage an exchange of information and ideas. Report merchandise status - fast sellers, slow sellers, deficiencies, buying trends, etc. to the Store Manager on a regular basis. Offer this information during an Area Manager or Head Office visit. Operation /Administrative Duties Open and close the store following company procedures. Report any late openings to the Area Manager. Operate daily banking procedures ensuring all relevant administration is always up to date. Carry out stock and personnel administration and ensure a timely despatch. Handle telephone enquiries in a polite, helpful and efficient manner. Ensure all customer enquiries/orders are communicated to Head Office in accordance with Company Procedures. Complete regular audits as per Company Policy. Security Ensure the safe is locked and secure at all times. Ensure any store or till keys are secured at all times and alarms (where appropriate) are used in accordance with security directions. To ensure that any security issues are acted upon where possible and reported to Management. Work with Store Manager to identify and address any all issues with regard to external and internal losses. To remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to. House Keeping Maintain high standards within the branch. Ensure that cleaning is carried out daily and look after all fixture fittings and stock Ensure all equipment is maintained to required standards. To report for work 5-10 minutes before the start of the shift in order to prepare for the scheduled start time. If absent or late, to contact the store Manager at the earliest opportunity to allow for any alternative arrangements to be made. To attend training courses as directed by Store Manager, arriving at the training venue in a timely manner. Appearance Maintain a well groomed, neat and tidy appearance at all times, in line with Company Dress Policy. Ensure that your team meets the dress code and appropriately represents the Company at all times. To ensure a copy of the dress policy is discussed and hand delivered to each employee Health & Safety Ensure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management. Check First Aid Kit and fire extinguishers to ensure compliance with Health and Safety standards. Additional Responsibilities To perform duties of a similar nature as required and directed by Management. Skills required Constant standing, bending, frequent lifting of luggage up to 15 kilos Previous experience in retail Ability to work under pressure Team player and motivator Brand sensibility Good command of English Flexibility Job Info Job Identification 7183 Job Schedule Full time Display Work Location TUMI Knightsbridge Store Locations LONDON, United Kingdom (On-site)

SENIOR PRODUCTION MANAGER - LONDON VENUES SALARY: £50,000 - £60,000 (dependant on experience) Position Overview The Senior Production Manager is responsible for managing the production scope for a large-scale event. This position will monitor progress and performance against the project plan; identifying, resolving, escalating operational problems, and minimising delays. This position is responsible for the end-to-end execution of projects from event design and development through closing. The Senior Production Manager will ensure successful and profitable execution of events by following Technical and Production Standards and supporting the implementation of processes and SOP's that drive consistency in event production. This position will partner with Project Management, Sales, and Operations teams in determining event technical requirements and communicating event execution with all parties. The Senior Production Manager will report to the Director, Project Management or General Manager or Regional Operations Manager subject to function and/or region. Key Job Responsibilities Event Production Management Prepare and communicate technical production & labour schedules, sub-rental requirements, project scope, execution plan and individual responsibilities to team members, vendors and venue partners. Determine and secure the resources required to successfully complete each project. Drive Results - Maintain focus on client needs by attending client meetings, creating and maintaining organised show documentation and responding to client concerns and questions. Monitor project scope throughout the event planning process and adjust as necessary to ensure the successful completion of the project. Assist sales and operations teams to help determine equipment needs and technical solutions for the project. Assist with the creation of technical diagrams when required. Review all sales documents to confirm that the equipment and technical positions will meet the client's needs. Deliver World Class Service - Develop and maintain strong relationships with clients at all levels of their organisation and provide outstanding customer service while focusing on client retention. Provide leadership for Technical teams on events. Ensure that all the necessary HSE documentations including but not limited to Risk Assessments and Method Statements are in place and communicated to the project delivery team prior to the execution of an event. Event Execution See the Bigger Picture - Act as the production leader and onsite contact for the client throughout the event. Manage all phases of event technical execution from load-in through run of show to load-out. Assume ownership of inventory management throughout the event. Communicate the project plan and client expectations to event team. Manage onsite changes, including schedule, equipment or workforce modifications. Value People - Mentor and communicate with Encore Team Members on event execution and best practices to help improve the local knowledge base and experience in the market. Do the Right Thing - Ensure compliance with established Technical Standards and Production Standards. At all times, the Project Manager is expected to abide by all health and safety requirements to company and international standards and to ensure that all team members and subcontractors working onsite adhere to the same. Follow up with clients on-site to ensure that their needs are met and the equipment setup is working properly. Financial Management Assist in the creation, analysis, and execution of the project budget, partnering with regional leadership to mitigate external workforce and sub-rental spend. Manage event costs to align with budget and ensure all onsite changes are communicated to sales for billing purposes. Assist with the completion of post-event client invoice. Work with operations management to ensure the prompt payment of all external vendors. Ensure compliance with Encore Policies and Procedures to minimise company's exposure to liability claims and property damage, theft and misappropriation. Administrative & Training Complete Encore post-event process, to include the completion of all post-show reporting, confirming all workforce hours are accurately entered and ensuring that outsourced equipment is returned to appropriate provider. Participate in the development of Project Management SOP's. Conduct review and analysis of proposed events as required. Disclaimer The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands. Job Requirements BA/BS Degree or equivalent experience 4+ years of technical experience in the Corporate Staging or Broadcast industry. Production Management experience preferred 1+ year of Supervisory experience preferred Strong written and oral communication skills Strong Technical Background Strong Client relationship skills Familiarity with budgets and cost control Operational logistics experience Works well under pressure Ability to manage multiple complex job functions within a fast-paced environment MS Office experience required Technical diagram knowledge / experience preferred Ability to travel up to 50% may be required Competencies Optimises Work Processes Financial Acumen Detail Oriented Problem Solving Drives Quality Results Communicates Effectively Plans and Aligns Hospitality Builds Effective Teams Decision Quality Responsiveness Manages Complexity Work Environment Event Venue Work is performed in an event environment with, at times, moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple locations. Working times may include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by the Encore Dress Code Policy based on an individual venue. Office Work is performed in an office environment. Working times may include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by the Encore Dess Code Policy based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area.

The Company The Group is publicly traded on the TSX Venture Exchange (TSXV:LMN) with a market cap of nearly $9 billion. The Group acquires, strengthens, and grows communications & media software businesses. The Group's focus is always long-term, we buy and hold forever, and we believe in the long-term success of our businesses. We use best practices to empower teams with the knowledge and expertise to make the best decisions for their business. We operate with an entrepreneurial spirit we embrace critical thinking, innovation, and constant learning. The Position As the Business Unit ("BU") Leader you will be the P&L owner for a software company focussed on delivering revenue management solutions to datacenters, ISP's, and web hosting companies. In this position, you will be responsible for the performance of all business functions: Professional Services, R&D, Maintenance and Managed Service, Sales & Marketing and G&A. The ideal candidate will have a change management and ERP experience, and demonstrate a strong learning agility, curiosity, humility, numeracy, attention to detail and self motivation to drive accountability and engagement through the organization. Role Profile Strategic Business Planning Lead Strategic Planning: Ensure that the BU has long range, annual, and quarterly financial and non financial goals, including succession plans and succession risk management for all Functional Department Leaders. Prepare and present annual strategic review to Group Portfolio management team. Operations Planning: preparation of quarterly forecasts and long range P&L projections to be reviewed at Quarterly Strategic Review ("QSR") meetings. Initiative Planning: preparation of annual and quarterly adjusted product roadmaps and initiative plans with monetized customer sponsorship and commitment. Talent Management: ensure cascading scorecard objectives are in place for all Functional Department Leaders and below within the BU. Ensure development plans are in place for all hi potentials, to build organizational capacity to sustain growth and scalability. Business & Financial Reporting Business Metrics & Tracking: Ensure the BU tracks and publishes financial and non financial metrics that assist with decision making and problem solving across all functional groups and initiatives. Organize and present Quarterly Operations Reviews. Numeracy: With a keen eye on the financials, you will ensure: Core KPI's for the BU are being achieved for all Functional Departments. The BU recurring revenue renewals are received on time, without shrinkage by customer or value, and carry out recurring revenue price increase implementation methods as required. Ensure all invoicing and collections are in line with contractual and scope requirements. Ensure continuous Working Capital improvement. Organize and present Quarterly Business Reviews ("QBR's"). Operations Management Business Metrics & Tracking: Ensure the BU tracks and publishes financial and non financial metrics that assist with decision making and problem solving across all functional groups and initiatives. Organize and present Quarterly Operations Reviews. People Management: Oversee all functional managers and drive organization to achieve and exceed financial and non financial QSR and Score Card objectives. Monitor performance of management team, coach and develop team, upgrade where necessary. Customers: Executive sponsorship of key partners and key customers. Participate in the strategic development of all customers, shore up revenue and drive change requests and other product advancements. Issue Resolution: Hands on participation in resolving day to day issues including those related to sales performance, sales opportunity management, sales forecasting, R&D capacity management, services resourcing, global coverage, customer support, and customer project delivery. Risk Management: identify risk and put in place remediation and mitigation plans. M&A: Participate in the assessment, integration, and oversight of new tuck in's. Skills & Competencies 10+ years P&L leadership in a software company. Strong analytical skills, in parallel with a strategic yet action oriented mindset. High energy and sense of urgency. High levels of curiosity; ability to investigate and learn quickly.