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At AWWG, transformation is embedded in our DNA. Founded in 1998 under the name of Pepe Jeans Group. With headquarters in Madrid, Spain, and design offices in London and Nice, this global fashion group integrates the iconic brands Pepe Jeans London, Hackett, and Façonnable. AWWG also has the master franchisee and agency for Tommy Hilfiger (Spain and Portugal) as well as the agency for Calvin Klein, DKNY, Donna Karan, and Karl Lagerfeld (Spain and Portugal). Hackett London, since 1983, has been a global benchmark in menswear, combining timeless British style with modern sophistication. The brand blends British heritage with contemporary elegance. Our success is due to having the right people on our team, and if you share our passion for fashion, commitment to excellence, and desire to grow, you could be the person we are looking for! The project! As a Store Manager, you will have the opportunity to represent the brand's image and values on the front line, being fully responsible for effectively managing store operations and the team. Additionally, you will ensure the highest level of customer satisfaction, achieve sales targets, manage inventory, and promote the development of the sales team. Key responsibilities of the role: Team Management: Lead and convey passion for the business and the brand to the store team, providing them with all the necessary tools to foster their development. Sales: Lead sales strategies as well as the achievement of commercial objectives and KPIs, engaging the sales team through action plans, ensuring excellence throughout the sales process and brand image. Visual: Ensure the store complies with and implements visual guidelines in line with the brand image. Customer Experience: Attract and retain customers by paying attention to every detail, offering the highest quality customer experience. Administrative Management: Ensure compliance with procedures related to inventory, stock management, cash handling, daily reports, among others. Requirements What we offer: Working with us comes with a host of attractive benefits designed to enhance your professional and personal life. Here's what you can look forward to: Career growth opportunities. We believe in internal mobility. You'll have real chances to grow within the company, including the possibility to move from retail to corporate roles. Unlimited commissions. The more you sell, the more you earn - no limits. Benefits and staff discounts. Full seasonal uniform allowance. Feel good and look great - we provide a professional and stylish uniform every season. A diverse, international, and inspiring team. Work alongside colleagues from all over the world in a dynamic and inclusive environment. Requirements: Minimum of three years of relevant experience in fashion retail. English speaker, other languages would be a plus. Proven leadership skills, with the ability to motivate and guide teams towards achieving goals. Commercial profile, results-oriented, and focused on customer experience. Excellence in operational management, with attention to detail and a focus on process efficiency. The legal entity responsible for this hire is Pepe Jeans S.L. / AWWGroup S.L. / Hackett LimIted

Role Title: Customer Success Manager (CSM) Team: Customer Experience Manager: Director of Customer Experience RACI Role: R on proactive account management, user training, and platform engagement; A on onboarding, account health, renewal success and adoption; C/I with Sales, Product, and Creative. Delegation Readiness Level: Target = Level 3 - 4 At Phyron AI, we are revolutionising the car buying experience with cutting-edge AI video solutions. Imagine personalised, immersive car tours that captivate potential buyers and drive dealerships towards record sales. We're conquering the global automotive software market (think 30 countries and counting!). We're not just building AI; we're building the future of auto retail. Role Purpose The Customer Success Manager (CSM) is the trusted guide for our clients post-sale. From onboarding and training through to adoption, engagement and renewal, the CSM ensures our customers unlock maximum value from Phyron's solutions. This role is all about relationships, results, and retention. You'll be on the front line with our clients, acting as their day-to-day contact and internal advocate. You'll partner closely with Sales, Creative, Product and Support to ensure that customer expectations are met, exceeded, and continuously evolving with their business needs. A requirement for this role is to speak English, French and Italian. (Spanish would be preferable too but not essential) Core Responsibilities Lead onboarding for new clients, ensuring timely, smooth, and high-quality activation Deliver proactive account management, ensuring clients are engaged, satisfied, and achieving their goals Drive feature adoption and usage through training, nudges and 1:1 support Monitor account health, usage, feedback, and satisfaction levels (CSAT/NPS) Own renewals and work cross-functionally to reduce churn risk Collaborate with the Product team to surface customer feedback and prioritise improvements Support campaign launches in collaboration with Creative and CX Track key metrics and report on account success regularly to internal stakeholders Skills & Experience Required 3+ years in a Customer Success, Account Management or Client Services role within a SaaS or tech environment Excellent communication and relationship-building skills Strong project management and organisational skills Comfortable working with product data, CRM tools (like Salesforce), and dashboards Able to manage multiple accounts with varying needs and priorities Proactive, curious, and empathetic with a customer-first mindset Short-Term Focus Build trusted relationships with key clients, especially new onboardings Identify gaps in onboarding flows and develop repeatable best practices Improve usage and engagement rates across a portfolio of strategic accounts Flag and resolve churn risks early Expected Impact Customers feel supported, confident and clear on how to use Phyron's platform to its full potential Retention and renewal rates increase due to improved customer outcomes Internal teams gain better visibility on client sentiment and feedback Reduced reactive support due to stronger onboarding and proactive management Behavioural & Leadership Competencies Customer obsessed - balances empathy with commercial awareness Highly accountable with a proactive mindset Strong communicator and listener Thrives in a fast-paced, scale-up environment Autonomy & Decision-Making Scope Expected Delegation Level: Level 3 - 4 Manages day-to-day customer interactions and success plans Escalates for high-risk renewals or strategic account issues Suggests improvements and iterates onboarding and engagement processes with CX and Product teams Here's what we have to offer: Growth: We're a rapidly growing company, and you'll have the opportunity to grow and develop your skills alongside us. Support: We're a supportive and collaborative team, and you'll have the resources and guidance you need to succeed. Development: We invest in your professional development with opportunities for training, mentorship, and career advancement. Impact: You'll get to work on cutting-edge AI projects with a team of brilliant minds, making a real difference. Rewards & Benefits: Enjoy competitive compensation, comprehensive benefits and generous paid time off, including a birthday day off! Work-Life Balance: We value your well-being and offer flexible work arrangements to help you achieve a healthy work-life balance.

Help shape the roofs on some of the UKs most exciting projects. Our client is a global leader in lightweight roofing systems, trusted for innovation, performance, and sustainability. With a strong UK presence and ambitious growth plans, theyre now looking for a Specification Sales Manager to take ownership of specification success across the country click apply for full job details

Join OneAdvanced KEY PURPOSE OF THE ROLE You will serve as the primary point of contact for our clients, ensuring their satisfaction, retention, and success by delivering exceptional service and driving continuous value from our managed IT solutions. You will manage and be responsible for the operational success and commercial profitability of the services delivered to the nominated customers. Using your subject matter expertise and experience, you will ensure that all necessary governance and reporting mechanisms are established and aligned with company standards. You will maintain continuity of good business practices during the contract in-life phase What You Will Do KEY RESPONSIBILITIES Responsibilities will include: Build and maintain strong, long-term client relationships. Ensure regular customer contact through on-site visits. Act as the trusted advisor and liaison between the client and internal teams. Understand client goals and align OneAdvanced services to meet business needs. Proactively monitor account health, usage metrics, and satisfaction levels. Manage client onboarding, renewals, and service escalations. Identify upsell and cross-sell opportunities in coordination with the sales team. Collaborate with internal teams to resolve issues and ensure client expectations are met. Track and report on client engagement, KPIs, XLAs, and service performance. Contract management and development Financial / Commercial Management (including P&L Management and Reporting) Service Level Management Service Delivery Strategy and Development Risk Management Continuous Service Improvement Make decisions critical to customer engagement and success Develop long term strategic customer and OneAdvanced relationships Accountable for all contractual elements pertaining to the customer deliverables KEY ACCOUNTABILITES (THE CORE ACTIVITES, OUTPUTS EXPECTED OF THE ROLE, REGULATORY & LEGAL REQUIREMENTS) Manage the profitability of allocated contracts, analysis of P&L and customer contractual reporting. Identify service improvements coming out of complex operational and organisational problems and measures to improve profitability of account/s. To be fully familiar with the detail of all aspects of the contract, ensuring a thorough understanding of the companies obligations, and that these are delivered against. Understand the resources and costs required, and utilized, in the delivery of the contract. Accountable for the service performance of their customer contracts Contribute to team initiatives and service improvement. Manage efficiency programmes to ensure profitability and contractual obligations expectations are met and improved upon. Be actively involved in SMT Improvement initiatives and leadership priorities. Manage day-to-day relationships with key stakeholders, building strong and productive working relationships. Apply strict change control to all areas of the contract ensuring that specialist support is engaged. Build cohesive working relationships with internal stakeholders to develop cross department and business unit associations. Manage and be responsible for an accurate and up to date Risk Register. Fully understand the customers' business and technical environment and be proactive in aligning OneAdvanced resources to ensure the most cost-efficient delivery model. Prepare regular Service Reports incorporating appropriate Key Performance Indicators to show performance of the services provided against the terms of the contract. Chair regular Service Review Meetings focusing on performance against contract and opportunities to develop the relationship and services with the customer. Where appropriate, produce and maintain a Service Catalogue and Operations Service Manual (Handbook) in relation to the contracted deliverables utilising the expertise of the Service Transition team. Produce and managed the delivery of Service Improvement plans (SIPS) and Continuous Service Improvement (CSI) items. Maintain positivity and a solution focused approach in challenging situations. Role model this behaviour to build team confidence levels. Ensure that all elements of service delivered via partners are covered by contracted terms that are at least equal to the OneAdvanced contracted deliverables. Manage the partner appropriately to ensure their business obligations are met. Any exceptions to be identified as a risk and mitigated as far as practical. Ensure out of scope chargeable revenue information is captured and submitted for invoice at agreed intervals. Identify additional opportunities and either progress directly or work with the Account Director to develop. Support Sales in the re-negotiation of contracts If requested by SMT be involved in the bid for new contracts including (but not limited to) signing off Service Management and commercial elements. Present to potential customers the benefits of the Customer Success practise. Act as a point of escalation for customer issues & co-ordination of resources. Act as first point of reference for penalty claims and manage these to resolution. Manage small in-life projects. Support pre-Sales activity on new services & solutions ensuring alignment to existing services that are provided. Ensure adherence to all OneAdvanced procedures including escalation, complaint, quality, confidentiality, and security policy. What You Will Have KEY CAPABILITIES In-depth understanding of service provided and specialised level of knowledge of service disciplines A minimum of 3 years experience in a SIAM Service Integrator Role ITIL Foundation V3 certificated (V4 preferred) Recognised as a subject matter expert in Service Delivery best practice Demonstrate understanding of Financial contract management Must be able to understand and interpret contractual terms Ability to interpret internal and external business challenges and take decisions independently whilst guided by policies and procedures and departmental leads. Able to identify and resolve complex operational issues whilst cognisant of broader business impacts. High level of commercial competency - able to identify and progress new business opportunities, able to identify risks and mitigate, coordinating the business to do so. Seen as a role model to CSM team members Continuous improvement ethic - ability to identify and implement Service and Commercial improvements using the LEAN CSI model. Significant experience in external client facing roles delivering service. Excellent relationship management skills, must project a professional image at all times Excellent matrix management skills. To ensure all teams delivery to their full potential. Excellent analytical capability Ability to work independently with minimal guidance Ability to plan, run, manage, and accurately record effective meetings Demonstrate understating of the OneAdvanced Vales and the impact they have on the business Live the values of the Major Customer Success Management team charter High level of communication / negotiation and influencing skills with the ability to build relationships with senior internal and external stakeholders. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. . click apply for full job details

A leading recruitment agency is looking for a Mandarin speaking ICT Pre-sales Engineer / Project Manager to manage projects based in Frankfurt, Germany. The role requires 3-10 years of experience in ICT or data center projects, strong technical knowledge, and fluency in Mandarin and English. Applicants must be able to travel in Europe and are expected to manage all aspects of the project, ensuring delivery on time and within budget. This position offers opportunities for business travel across Europe.

Fixed Income Analyst or Associate page is loaded Fixed Income Analyst or Associatelocations: London 1 Soho Placetime type: Full timeposted on: Posted Todayjob requisition id: R253910 Position Overview Apollo is seeking an Analyst or Associate to join their London product team focusing on Multi-Asset Credit and Private Investment Grade Credit strategies. Product coverage and involvement will primarily center around Apollo's growing European based funds and platforms, as well as expanding the international product expertise for Apollo's global platforms. The Analyst or Associate will have exposure to products across Apollo's Private Credit platform and sit in one of the firm's fastest-growing and most strategic businesses.This person will assist in coordinating new product launches, supporting the growth of various product lines, managing active fundraise processes, keeping the sales team informed of initiatives and developments and presenting marketing opportunities externally. Primary Responsibilities: Prepare high-quality marketing and fundraising materials (pitch decks, DDQs, RFIs, case studies, portfolio reviews)Manage all aspects of active fundraises for London-based products, from product launch to final close Participate in LP meetings, due diligence sessions, and annual meetings, gaining direct exposure to a broad range of global institutional investorsCollaborate and coordinate with global Sales team and other members of the Client & Product Solutions team to raise capital from existing and new investors Partner with investment teams to articulate strategy positioning, return objectives, risk frameworks, and portfolio construction Monitor market trends, investor demand, and competitive dynamics within private credit to inform fundraising efforts and product strategy Serve as a key point of contact for existing investors, managing ongoing servicing and responding to ad hoc investor requests in a timely, thoughtful, and high-quality manner Support new product launches and strategy extensions by coordinating across investment, legal, compliance, finance, and operations teams Qualifications & Experience 2-4 years of prior experience, preferably within an alternative asset management firm, investment bank, private bank or investment consulting firm Experience in a portfolio management, investor relations, investment banking or product management role Understanding of the alternative asset management marketplace, products and competitors Strong ability to multi-task and pivot between internal facing and external facing responsibilities at various periods of time Ability to command the respect and confidence of existing and potential institutional investors Strong analytical capabilities in order to develop product expertise in relevant strategies; ability to engage in detailed investment discussions Outstanding written and oral presentation skills must be highly developed and refined in this individual's current responsibilities ABOUT APOLLO Apollo is a high-growth, global alternative asset manager. In our asset management business, we seek to provide our clients excess return at every point along the risk-reward spectrum from investment grade to private equity with a focus on three investing strategies: yield, hybrid, and equity. For more than three decades, our investing expertise across our fully integrated platform has served the financial return needs of our clients and provided businesses with innovative capital solutions for growth. Through Athene, our retirement services business, we specialize in helping clients achieve financial security by providing a suite of retirement savings products and acting as a solutions provider to institutions. Our patient, creative, and knowledgeable approach to investing aligns our clients, businesses we invest in, our employees, and the communities we impact, to expand opportunity and achieve positive outcomes. OUR PURPOSE AND CORE VALUES Our clients rely on our investment acumen to help secure their future. We must never lose our focus and determination to be the best investors and most trusted partners on their behalf. We strive to be:The leading provider of retirement income solutions to institutions, companies, and individuals.The leading provider of capital solutions to companies. Our breadth and scale enable us to deliver capital for even the largest projects - and our small firm mindset ensures we will be a thoughtful and dedicated partner to these organizations. We are committed to helping them build stronger businesses.A leading contributor to addressing some of the biggest issues facing the world today - such as energy transition, accelerating the adoption of new technologies, and social impact - where innovative approaches to investing can make a positive difference.We are building a unique firm of extraordinary colleagues who:Outperform expectationsChallenge ConventionChampion OpportunityLead responsiblyDrive collaborationAs One Apollo team, we believe that doing great work and having fun go hand in hand, and we are proud of what we can achieve together. OUR BENEFITS Apollo relies on its people to keep it a leader in alternative investment management, and the firm's benefit programs are crafted to offer meaningful coverage for both you and your family. Please reach out to your Human Capital Business Partner for more detailed information on specific benefits.

Who is Cprime? Our mission is to enable our clients to turn ideas into action faster. Our globally diverse team transforms businesses with consulting, managed services, software, and custom solutions that keep us engaged with clients for true lifetime value. We are curious, passionate, motivated about taking action, and thrive on change. At Cprime, you're encouraged to grow and stretch your skills to build creative, outside-of-the-box solutions. We continuously challenge each other to work smarter and adapt to new ideas. Our Cprimers are given the flexibility to work, opportunities to collaborate, and have fun along the way. The business is growing rapidly, and so the opportunities for personal development are huge. As an Engagement Director, a summary of your role involves: Leading a team, in managing and growing a portfolio of projects/customers and you will be passionate about defining and developing solutions that meet customer challenges and understand the commercial balance required to deliver these solutions between top and bottom-line growth. Drive high customer engagement and be comfortable with balancing multiple competing demands whilst leading and developing a diverse and highly talented team and promoting and inspiring our core values right across the delivery team. Key participant in leading and delivering time-pressure bids, including pricing and customer presentations. Having high commercial awareness and the ability to manage, report, and analyse GP, EBITDA, and project margins for your customers. Proven ability to attain and retain customers with high satisfaction levels. We want our people and our customers to be proud of the services we provide, and you have a key part to play in this. Outcomes Sought: Customer Delivery You will have full accountability for the delivery of end-to-end customer engagements, ensuring our customers are at the heart of everything we do, understanding their ways of working, and successfully delivering for them, with full accountability for enterprise and mid-market segments of high complexity. A requirement to spend a considerable amount of time engaged in Customer forums (e.g., Steering Groups, etc.) and travel to Customer sites from time to time, and be accountable for the customer satisfaction scores and feedback. Commercial Growth You will work closely with Sales colleagues to build and support compelling proposals and customer offerings, which will enable and support our continued growth ambition for Cprime and deliver profitable outcomes. You will have your own P&L per customer and be accountable for that. You will take ownership of the monthly and quarterly forecasting of team costs and project revenues, reviewing actual performance against forecast, understanding gaps, and putting corrective measures in place, as appropriate and for achieving GP targets. Identifying new key stakeholders of interest and making an introduction to the Sales team when a need is identified. Oversee and support the Engagement Manager, ensuring the accuracy of Associates' Timesheets and approving as needed. Utilising the internal bench prior to Associates to ensure the most cost-effective approach is utilised. People Leadership You will help lead a team of diverse professionals across Functional and Technical teams located globally. You will ensure that we continue to have world-class levels of engagement and that we are ensuring that our teams deliver excellently through the use of our methodologies and accelerators, and are suitably skilled. Lead the team in identifying areas for improvement and implementing solutions to enhance productivity, quality, and team morale. Mentor and coach junior colleagues to develop their knowledge within the Delivery space. Where applicable, provide effective line management to your direct reports. Delivery Management Successfully manage Customer Satisfaction, internal Employee Engagement and account Profitability, whilst overseeing deliverables for the customer in full. Supporting Cprime with the necessary mechanisms and processes to enable new service lines to be sold. Create the deliverables as part of the Statement of Works independently for review as part of internal governance, considering risks and ensuring the contractual commitments are deliverable within the quoted price.' Ensure that all contractual deliverables are met on time. Oversee the creation and collection of the client measures to demonstrate that Cprime is delivering value. Be seen by clients as the dedicated point of contact/escalation to the client. Oversee the successful onboarding of associates to the engagement and undertake the day-to-day activities with the client and the associates. Oversee the creation of the Associate Requests and Delivery Records. Oversee the internal CRM Systems and raise associate and contract requests. What you'll bring: We'll expect you to be part of the team and deliver your service in line with our values. Human: thoughtful, intentional, ethical, ingenious. Curious: open-minded, questioning, inquisitive. Collaborative: adaptable, humble, self-aware, transparent. Performance driven: client-focused, leadership, outcomes, results. Pioneering: trailblazing, risk-taking, up for a challenge. Bold: confident, courageous, decisive, direct. The must haves: Strong stakeholder management and communication skills will be required to forge relationships with other Engagement Directors and the Sales team, as examples. With the addition of working closely with global teams across the US, India, Ukraine, and more. Ability to recruit and retain a strong team of consultants, as well as resource planning and management. Previous experience in People Leadership, which will include, amongst other things, supporting employees' personal growth through day-to-day role and opportunities for stretch. Demonstrable experience of customer accountability and successful deliveries Provide thought leadership through the development of case studies, blogs, and webinars. Able to demonstrate a learning speed to allow you to onboard quickly into a client account and demonstrate understanding of key products (I.e. our Learning, Agility, and Tooling offerings). Lived experience of demonstrating and articulating account status. Stakeholder Management experience at the Exec and senior level. Capacity to identify, manage, and mitigate account risks where necessary. Ability to co-facilitate workshops, reviews, and other collaboration events. Represent and enhance the Cprime brand on engagements with our clients. Credible commercial acumen to identify and explore potential follow-on work. Build and develop the creation of a portfolio strategy - with a holistic approach, have a voice about sales targets, new client targets, areas of differentiation, etc. Support pre-sales activities across current and new logos. We all have our part to play: We're committed to our vision and demonstrate behaviours which are in line with our core values. We ensure that all aspects of our work are delivered with a customer focus to all internal and external users in line with our internal/external service offer. We uphold our commitment to inclusion, equality and diversity. We're aware of our personal responsibilities regarding health and safety, and ensure that our Health & Safety policies are adhered to in all aspects of our work. We treat all data with respect, ensuring we only use it for the correct purpose and that it is handled safely and securely. We promote and achieve Value for Money (VfM) within our areas and across the organisation. This job description is intended to give the post holder an appreciation of the role envisaged and the range of duties and responsibilities to be undertaken. It does not attempt to detail every activity. Specific tasks and objectives will be agreed with the post holder at regular intervals. The post holder will be required at all times to perform any other reasonable task, as requested by the Line Manager, in order to meet the operational needs of the business.

Calnex Solutions is a growing and successful global technology company based in Scotland with additional offices in Belfast and Stevenage. We design, produce and market test instrumentation and solutions for network synchronization and network emulation, enabling our customers to validate the performance of the critical infrastructure associated with the telecoms networks. We have a supportive and collaborative culture working closely with colleagues across the UK and around the world, including Italy, Finland, the Americas, Canada, India, China, Japan and Taiwan. To further strengthen our partner ecosystem, we are creating a new leadership role to ensure our global sales team and partners receive world-class operational support from Calnex Solutions. This role can be based at our HQ in Linlithgow, Scotland, or at one of our UK offices in Stevenage or Belfast for candidates within commuting distance. We're also open to applicants based elsewhere in the UK who can work remotely and travel to the office when required. Role Overview Reporting to the VP of Sales, the Sales Operations Manager/Director will establish and lead a new global sales and partner operations function at Calnex. This team will be responsible for providing the systems, processes and procedures required to achieve operational excellence across Calnex's commercial team and network of sales partners worldwide. The Sales Operations Manager/Director is responsible for the management and evolution of Calnex's sales operations and global partner programs, supporting the VP of Sales to create scalable systems and processes for onboarding, contracting, enablement, communication, support, management, and reporting across our partner network in support of the regional field sales teams and Calnex business. The role requires a balance of strategic vision and hands-on execution, building a high-performing support function, aligning internal resources, and ensuring our sales teams and partners are successful with the tools, knowledge, and support needed to deliver growth efficiently and effectively. Sales Capabilities and Partner Enablement Defining, building, scaling the tools, processes, programs, and capabilities that enable our global sales organisation and global sales partners to operate with excellence. Segmentation, classification and organisation of Calnex's global partner base, developing partner programs that can be accessed via the Calnex PRM System (under development). Management of demo and loan pools, deal registration processes, sales sharepoint site, and all direct sales and customer service procedures. Support product launches, ensuring partners can access relevant content, effective notifications, and training on new product/feature releases, marketing campaigns and sales initiatives via PRM. New partner onboarding and enablement, creating the programs for new and existing partners to be successful with Calnex products and services. Recruit and lead a small team, focussed on empowering Calnex sellers and partners through streamlined workflows, data-driven processes, effective tools, and emerging technologies. Work cross-functionally with Sales, Marketing, Product, Finance, and Operations leaders to understand business needs and translate them into scalable, repeatable capabilities that drive productivity, consistency, and revenue growth outcomes. Strategy and Leadership This is a strategic, high-impact leadership role reporting to the VP of Sales with visibility across the commercial organisation and partner network. Develop the long-term vision and roadmap for sales capabilities in alignment with Calnex's partner-centric strategy. Lead and mentor a high-performing team across process design, capability development, tool enablement, partner programs and services, and change management. Serve as strategic partner for VP of Sales and commercial leaders on capability needs, pain points, and operational priorities. Champions customer and partner satisfaction and quality of service across all parts of the organisation. Sales Capabilities and Tooling Lead the prioritisation, development, and adoption of new and existing sales tools including the Calnex PRM system, Netsuite CRM system, and Act-on Lead Generation tool. Lead the finalisation and implementation of the Calnex/Mindmatrix PRM system. Evaluate the options and industry solutions, benchmark them against internal capabilities, and develop robust business cases and recommendations. Lead contracting and renewals processes, embedding robust systems for engaging and reviewing contractual terms and agreements. Collaborate with cross-functional teams to identify capability gaps and deliver solutions that support global teams at scale. Champion AI-driven capabilities and ensure they are integrated effectively into sales workflows. Change Management and Adoption Drive organisational readiness and enablement for new tools, processes, programs, and ways of working. Develop communication and rollout plans to ensure high adoption across geographies and sales partner channels. Measure adoption, effectiveness, and ROI of capabilities and programs, and make data-driven improvements. Ensure sales processes remain compliant with the IMS and ISO9001 and ISO45001 requirements, and that audit issues and improvement suggestions are evaluated and actioned within a timely manner. Skills and Experience 10+ years of experience in Sales Operations, Commercial Operations, Revenue Operations, or related operations lead functions. 5+ years in a leadership role recruiting and managing teams across process, programs, tooling, or capability development. Proven track record designing and scaling sales processes, managing commercial compliance and partner enablement programs in a global organisation where partnerships with resellers are central. Deep expertise in Sales technology (CRM, PRM, automation tools, enablement platforms, Reports and Dashboards). Experience implementing or integrating AI-powered capabilities or automation initiatives. Strong stakeholder management skills with the ability to influence senior leaders. Exceptional communication, strategic thinking, and project leadership abilities. Comfortable operating in a complex sales environment, navigating ambiguity, and building structure in evolving business environments. Preferred Proven results in a similar technology company, or matrixed organisation. Expertise building capabilities for both internal sales teams and partner reseller networks. Experience working with commercial contract review processes. Background in change management, continuous improvement, or process excellence projects and frameworks. Calnex is an inclusive, supportive, and growing company with a strong focus on employee engagement and wellbeing. We strive to provide a working environment that develops and challenges our employees. We reward success and offer competitive salaries. Our comprehensive benefits package includes a contributory pension plan, flexible holidays, life assurance, critical illness cover, private healthcare, performance bonus and an opportunity to join the Calnex Employee Share Incentive Plan. Calnex operates a hybrid working model that supports effective collaboration and a healthy work-life balance. This typically involves two days a week in the office (Tuesday and Thursday), with the option to work from home on other days, depending on the requirements of the role and the business. Please take a look at our website to find out more about what we do and what it's like to be an employee at Calnex! In consideration of the General Data Protection Regulation (GDPR), please be aware that by applying for a role in Calnex Solutions directly or via an intermediary you are giving permission for us to retain certain personal information for a period of up to two years. That information includes your CV, cover letter or any other correspondence relating to your application and any notes we may take at interview.

Please follow us on WeChat to see all our Cantonese and Mandarin jobs, interview tips and London news. Overview Your New Job Title: Mandarin speaking ICT Pre-sales Engineer / Project Manager (Frankfurt, Germany) Location: Frankfurt, Germany Salary: Depending on experience Job status: Permanent, fully office based + on site Working hours: 9am-6pm (1 hour lunch break) Some business travel in Europe is required What You'll Be Doing Pre-sales Support & Technical Clarification. Participate in pre-sales activities, including technical discussions with customers, clarification of project scope and requirements, review of technical proposals and solution feasibility; Support solution understanding related to ICT systems, Data center infrastructure, Power systems (HV/LV) and ELV systems; Assist sales teams in aligning technical scope, delivery approach, and project risks; Project Delivery & Management, take ownership of projects after award and manage the full project life cycle; Control schedule, cost, quality, and risks to ensure successful delivery; Develop and manage project plans, schedules, and milestones; allocate resources from internal teams, vendors and contractors; Manage contracts, technical scopes, and Change Requests (CRs), coordinate with internal stakeholders to address contractual, technical, or compliance issues; Act as the key coordinator between design institutes / consultants, Engineering / construction teams, and third-party contractors; Ensure compliance with approved technical solutions, industry standards and customer acceptance criteria; Serve as the primary customer interface throughout the project life cycle, organize and lead regular project and milestone meetings. Identify, assess, and mitigate technical, schedule, and delivery risks; Qualifications Bachelor's degree or above in ICT, Telecommunications, Electronics, Information Engineering, Computer Science, Automation, or related disciplines; 3-10 years of experience in ICT or data center projects, covering pre-sales and/or delivery; Strong knowledge of Data center infrastructure/ICT systems/Facility infrastructure/Power systems; Comfortable switching between pre-sales discussions and on-site delivery execution, able to translate pre-sales commitments into executable delivery plans; Proactive, result oriented and resilient with an ability to work under pressure to tight deadlines and juggle multiple priorities; Ability to make recommendations with strong written, verbal and presentation skills; Fluent Mandarin and Fluent English are essential. The Skills You'll Need to Succeed include the above qualifications. Notes : Please note that you would be joining a client that requires candidates to be based in Frankfurt and to have the ability to travel in Europe as part of the role. Please note: We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website. More Mandarin speaking jobs Click for more Mandarin speaking jobs from People First Team China in London, your Mandarin recruitment specialists.

Our client an expanding thriving property design, refurbishment and maintenance business who are looking for a proactive, disciplined, motivated and results orientated candidate to take the lead for this SME in a finance and business admin role You will be working closely with the wider management team and operational staff to get involved in various projects around the business and ensuring that click apply for full job details

Senior Manager, Finance Transformation, Business Consulting, Belfast Or Derry, Londonderry Location: Belfast Other locations: Anywhere in Country Requisition ID: Senior Manager, Finance Transformation, Business Consulting,Belfast or Derry/Londonderry Location: Northern Ireland The opportunity EY is expanding its Consulting practice in Ireland and we are seeking to recruit for a key leadership position in our Business Consulting Finance (BC Finance) team. Our BC Finance team assists clients in building Finance functions that are business-focused, cost-effective and agile in meeting the needs of all their stakeholders. We also work with clients across different industry sectors to develop and enhance Global Business Services solutions to deliver standardised, end-to-end processes across multi-disciplinary support functions. Key to many of our Finance Transformation engagements is the identification, evaluation and deployment of the right technology to support our clients' business agenda. In particular, this involves intertwining our Finance and Shared Services portfolio with other offerings like cyber security, analytics, RPA and digital technologies. We are seeking an experienced consulting professional who will drive the continued growth of our Finance Transformation services in Ireland - both by developing a portfolio of business built on valued relationships with external clients and growing an EY team with specialised skills in this area to meet our clients' needs. Your key responsibilities Develop and maintain long-term client relationships and networks including the development of relationships with team members across all EY practices to serve client needs Lead business development and client pursuit efforts with a strong insight of the market and past sales record of having won new business and developed existing accounts Act as a Subject Matter Expert on Finance matters and stay abreast of emerging business and industry trends relevant to our clients' business, such as Business Analytics, Robotic Process Automation and Managed Services Effectively lead delivery of client engagements, including: Managing and motivating client engagement teams with diverse skills and backgrounds Drive high-quality work products within expected timeframes and on budget Monitor progress, manage risk and ensure key stakeholders are kept informed about progress and expected outcomes Manage expectations of client service delivery Demonstrate expertise and in-depth technical capabilities in the areas of Finance operations and processes; Finance operating models; Global Business Services and Finance technologies Foster an innovative and inclusive team-oriented work environment and play an active role in counselling and mentoring junior consultants within the organisation Demonstrate ability to quickly assimilate to new knowledge and possess good business acumen To qualify for the role; Significant relevant experience in the field . Key areas of experience include previous consulting experience and experience within Finance Reporting (VPM) and Finance Process & Automation MBA, ACCA/ACA/CIMA and/or PMP/Prince2 qualification Strong market focus with ability to identify and build new opportunities and client relationships and a proven ability to write and shape proposals Experience managing senior stakeholders, providing constructive challenge and robust advice to the senior management including C-suite. Development of strategic Finance and IT relationships with C-suite decision makers Experience across the complete lifecycle of Transformation projects, from concept through execution and ongoing operations Excellent Technology knowledge and experience, covering current trends and best practice Consulting, complemented by strong Finance functional and operations understanding Characteristics of a forward thinker and self-motivator that thrives on new challenges and adapts quickly to learning new knowledge Ability to work collaboratively in a team environment and manage a team of junior consulting professionals What we offer Continuous learning: You'll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It's yours to build. Apply now. Please note; Prior to finalizing your application, you will be asked to provide personal information across several dimensions of diversity and inclusiveness. The information you provide is kept entirely confidential and will not be used to evaluate your candidacy. We collect this data to help us analyse our recruitment process holistically and implement actions that promote diversity and inclusiveness. While optional, we encourage you to provide this information to hold us accountable towards our goal of building a better working world. Read more about our commitment to diversity& inclusiveness here . We ask because it matters! EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Select how often (in days) to receive an alert: EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.

About Watershed Watershed is the enterprise sustainability platform. Companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens use Watershed to manage climate and ESG data, produce audit-ready metrics for voluntary and regulatory reporting including CSRD, and drive real decarbonization. We are looking for team members who love product-building, want to work hard at a mission-oriented startup, and will collaborate with us in shaping the culture of a growing team. We have offices in San Francisco, New York, London, Paris, Berlin, Sydney, Mexico City, and remote team members across the US and Europe. We hope that you'll be interested in joining us! The role Watershed is on a mission to help companies measure, reduce, remove, and report their emissions. Our success is defined by the success of our customers - we're looking to bring on mission oriented Customer Success managers, in London, to help our customers successfully embark on their climate journeys. Our Customer Success Managers (CSMs) own the relationship with our customers, helping them navigate the climate world and Watershed's offerings. CSMs dive deep with customers to understand their business and how to best support them on their climate journeys - leveraging the power of Watershed's broader teams to accomplish this. We are looking for this hire to be based in our HQ in London. You will: Be responsible for the end-to-end experience of our customers in the EMEA region. Help customers understand and use the product to achieve business outcomes; you'll onboard them onto the dashboard, equip them to gather the information they need about their carbon footprint, and will help them set and achieve their climate plans. Serve as the voice of the customer and provide internal feedback on how we can better serve customers to maximise value and retention; you'll in turn also help customers understand the value Watershed delivers to their business. Become deeply familiar with your customers' businesses and climate - You'll educate your customers on the space and will help them hit milestones along their climate journey. Help customers understand and use Watershed's carbon marketplace - integrating carbon removal into their climate plans. To be successful in this role you: Will have relevant CSM experience, in a SaaS organisation working with Enterprise Customers. Proven success working within the EMEA market. Have a track record of success building relationships at an executive level. Ask the right questions to understand people's underlying needs and can work with sales, product, and services teams to deliver on those. Have excellent communication skills, both written and verbal. Are extremely organized - you're able to balance many moving pieces across the various customers in your portfolio, and have a proven project management track record. Enjoy learning new things. You're excited by the challenge of learning a new space. Are excited to join a startup and are ready to take responsibility for building a function from the ground up. The role may include up to 10%+ travel. Must be willing to work from an office 4 days per week (except for remote roles) Watershed has hub offices in San Francisco, New York, London, and Mexico City and satellite offices in Sydney, Paris, and Berlin. Where we have offices, employees are expected to be in office for 4 days per week. Certain jobs are open to being remote and will be specifically noted on the jobs page and in the job description if so. What's the interview process like? It starts the same for every candidate: getting to know the team members through 1 to 2 conversations about Watershed, your experience, and your interests. Next steps can vary by role, but usual next steps are a skill or experience interview (e.g. a coding interview for an engineer, a portfolio review for a designer, deeper experience call for other roles) which leads to a virtual or in person interview panel. We prioritize transparency and lack of surprise throughout the process. What if I need accommodations for my interview? At Watershed, we are dedicated to ensuring an inclusive recruitment process. We provide reasonable accommodations for candidates with disabilities, long-term conditions, mental health needs, religious observances, neurodivergence, or pregnancy-related support requirements. If you need assistance during your process, please contact your recruiter.

Posting Type: Hybrid Job Overview The Customer Success Management Team supports our customers in meeting their goals using the Relativity suite of products. The team plays a crucial role in ensuring the success of our accounts by driving product adoption, providing strategic guidance, and fostering strong relationships with our customers. As an EMEA Customer Success Manager you will develop trusted advisor relationships to drive success with our customers across Europe, Middle East and Africa. You will consult with customers to align on ROI opportunities and utilisation blockers. You will coordinate with teams across the business to achieve these goals and create cross organisational clarity on progress, outcomes, and challenges while advocating for shared value. Goals might include introducing and implementing new features, expanding to new geographies or use cases, increasing efficiency with new workflows, orchestrating meaningful multi threaded engagement between the customer and Relativity. Job Description and Requirements Your Role in Action Drive Customer Success Develop trusted advisor relationships with our EMEA accounts to understand their goals and align them with the value proposition of our Relativity suite of products. Consult with each account on return on investment (ROI) opportunities and utilisation blockers, and collaboratively build success plans to ensure their desired outcomes are achieved. Coordinate with cross functional teams to execute the Success Plans, monitor progress, and address any challenges. Conduct Annual Business Reviews to align account and company leadership on achieved and targeted ROI. Create Shared Value Understand the return on investment (ROI) your accounts expect to receive from their Relativity One subscription and, in collaboration with the assigned Account Executive, build Success Plans to ensure this ROI is achieved. Identify and record "Verified Outcomes" (wins) when ROI is confirmed by the account. Act as the voice of the customer within the company, providing feedback and insights to foster a culture of customer success. Regularly analyse customer usage and account health to mitigate renewal risks, reduce product churn, and identify upsell opportunities. Orchestrate Across Departments Project manage complex plans, such as onboarding new products across geographies. Engage accounts with Relativity subject matter experts and executives to address concerns and build deep, multi threaded engagements. Your Skills 4+ years of customer facing support in the Legal Data Intelligence industry. Expertise managing accounts in a customer facing role. Experience in the software technology sector. Ability to address tactical issues while maintaining a long term strategic vision. Excellent business writing and presentation skills. Strong team player with the ability to thrive in a collaborative environment. Ability to actively listen to customers, identify pain points in their business processes, and provide effective solutions. Benefit Highlights Comprehensive health, dental, and vision plans Parental leave for primary and secondary caregivers Two, week long company breaks per year Additional time off Long term incentive program Training investment program Flexible work arrangements Winter break (office closed from Christmas through New Year's Day) 401k matching Paid parental leave All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Suggested Skills Account Management, Active Listening, Communication, Customer Relationships, Customer Success, Empathy, Relationship Management, Retention Strategies, Sales, Training Delivery What Relativity Has to Offer Relativity's software helps users organize data and quickly identify key issues during litigation, internal investigations, and compliance projects.

Store Manager page is loaded Store Managerlocations: London, White City, Westfield Shopping Centre, GBtime type: Full timeposted on: Posted Todayjob requisition id: R-109458At Swarovski, where innovation meets inspiration, our Store Managers are our ultimate advocates, providing our customers with extraordinary service and an awe-inspiring brand experience.We are searching for a committed Store Manager to place crystal into the hearts and hands of our customers, to lead and grow a team with passion and enthusiasm, and make dreams come true.Join us if you are looking for a rewarding role within a diverse team that is pushing boundaries and shares your real passion for fashion and jewellery.Be part of a truly iconic global brand, learn and grow with us. A world of wonder awaits you. About the job You are an advocate of our brand. In this role and together with the team, you will: Strive for excellence and go the extra mile in every customer interaction to deliver an exceptional customer experience. Build a loyal portfolio of existing and new customers. Recruit, lead, and grow a team with a growth mindset, passion, and enthusiasm. Exceed personal and team service and sales targets. Be the driving force behind new and ongoing service and sales opportunities - directly impacting our growth and success. About you You are an experienced Store Manager and you have: Worked in a multicultural retail environment with a minimum of 3 years' experience. Experience/keen interest in luxury fashion/cosmetics/lifestyle brands. Excellent and proven leadership and coaching skills. Digital proficiency. A winning personality to easily establish trustful relationships with customers, teams, and stakeholders. English skills. What we offer You can expect a range of benefits, including: Competitive salary Monthly bonus scheme Industry leading, generous staff discount starting on your first day Enhanced holiday entitlement of 6.6 weeks, pro rata for part time employees Exclusive access to our Employee Assistance Programme provider, The Retail Trust; offering resources to support wellbeing including 24/7 access to a Virtual GP service. Access to our online benefits platform offering a wide range of retail, hospitality and entertainment discounts Masters of Light Since 1895 Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality.Founded in 1895 in Austria, the company designs, manufactures and sells the world's finest crystal, gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Swarovski Crystal Business has a global reach with approximately 2,400 stores and 6,700 points of sales in around 140 countries and employs more than 18,000 people. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group. A responsible relationship with people and the planet is part of Swarovski's heritage. Today this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion and self-expression, and in the philanthropic work of the Swarovski Foundation, which supports charitable organizations bringing positive environmental and social impact.Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity, expression or any other status protected under the law of the countries we operate in.Joining Swarovski means being part of a bigger purpose. You can create a positive impact and work wonders by bringing your unique ideas to life. Together, we'll inspire the world of interior décor, fashion, culture, film and entertainment. Recruitment Process at Swarovski You are just a few steps away from becoming a part of our World of Wonder. Select the job that excites you the most, tailor your CV and submit your application. We will be in touch once your application has been carefully reviewed to ask you additional questions, share position details and the next steps. If successful, we will invite you for at least one interview and might ask you to prepare a case study or do an assessment test. You will have time to ask your questions too. CV Tips to Nail Your Dream Job The first impression matters: make your two-page CV professional and aesthetic. Add the most relevant details that reflect you are a great match for the role, focus on your skills, projects, achievements, results and education. Tell us how well do you speak/write any other foreign languages. We like to read the summaries of candidates' profiles with goals and passions - they highlight your personality and motivation. If you are at the beginning of your career journey, show your individuality and highlight the details that are relevant to the role (e.g. internships, voluntary or temporary jobs, online courses, certificates, year abroad exchange programs)

ABOUT NEARA Imagine preventing wildfires before they start, or ensuring power grids stay resilient during extreme weather. That's the real-world impact we create every day at Neara. We build 3D physics-enabled digital twins of critical infrastructure networks that help utilities and infrastructure companies run scenarios, assess risks, and make smarter decisions that affect millions of lives. We're not just another tech company - we're one of TIME's 100 Most Influential Companies 2024. We're making tangible differences in communities worldwide. And we're backed by some of the world's leading venture capital investors. Our team is passionate, brilliant, and genuinely excited about solving problems that matter. We've built something special here: a culture where everyone owns our mission, innovation thrives, and great work gets recognised. And now we're ready for our next chapter of growth. As a Customer Success Manager you will join our Deployment team, which is passionate about helping our clients to efficiently use and gain the most relevant results out of the Neara platform. Your role will involve collaborating closely with the entire deployment team as well as interacting with our Australia, UK and US teams (product, sales, deployment and development teams). We are very transparent, and the communication lines are open regardless of role or level, allowing us to get things done quickly, keeping in mind quality standards at all times. You will be heavily involved in key projects that will drive actionable insights for our clients and work closely with the Deployment Manager to ensure project quality and timely delivery. Our training is fast-paced, designed to bring you up to speed on our software along with our related processes. This position will require a large amount of self-directed learning on behalf of the candidate to be proficient in their understanding of the industry, our products, and the value it offers. Some of the things you will contribute to: Project set-up and data ingestion Configuration or customisation required by the project scope Building the model and the respective deliverables required to complete the project Coordinate activity with the project team to meet deadlines and quality standards Testing and providing final QA/QC of project deliverables before a client is ready to go live Collaborate with the Customer Success Manager to ensure Neara's system is implemented according to project specifications Reporting on project status to the project stakeholders Providing feedback and recommendations for improvements or resolving issues within Neara's internal systems Maintaining open and professional communications with all Neara's colleagues, partners, clients and vendors to ensure maximum customer satisfaction and business efficiency. Join customer meetings to demonstrate the implementation of the project You will need to have: Fluent verbal and written communication skills in English Background in Mathematics, Computer Science, Geography, or a related field Ability to break down problems systematically and develop practical solutions. Experience with data filtering, matching, and joining (e.g., using ETL processes) Patient and detail-oriented approach to routine tasks Some attributes we highly regard: Self-motivated problem solver who can quickly get to the core of complex challenges. Coding skills or a demonstrable interest in development are highly regarded Experience with technical project delivery Experience with quality assurance processes Willingness to travel internationally (Australia, UK, US and India) Strong project management and stakeholder communication skills Interested in working with 3D data, which is essential for our advanced spatial functions Eager to learn concepts from Mathematics, Statistics, Computer Science, Electrical Engineering, Physics, Geographical Information Systems, or similar fields to creatively tackle daily problems. Some of the benefits we have on offer: Significant opportunity for career development and acceleration Have a voice in a cooperative, team-driven environment Flexible hours and working arrangements Competitive salary 20 holiday days + 1 day birthday leave We have offices in Vilnius, Lithuania and London, UK. We also provide the option of working remotely. Office snacks To apply, please use the online application link below. Neara values diversity, belonging and equal employment opportunities. We encourage individuals from all backgrounds to apply. We will endeavour to give you an update on your application within 7-10 working days. Please note that you will require current and unrestricted working rights to be considered for the role. Unfortunately, we are not in a position to offer visa sponsorship at this time. No agencies or third-party service providers, please. Questions? Email .

Customer Success Manager at Birdeye in United Kingdom - Apply now! Sales Full-time Description Why BirdEye? Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye's AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive. At Birdeye, innovation isn't just a goal - it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2. Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who's who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. Birdeye is seeking a passionate and dynamic Mid-Market Account Executive who is excited to explore new markets and make a significant impact. If you are driven by a love for sales, have a strong track record, and thrive in a competitive environment, this opportunity is for you. With a market opportunity exceeding $10 billion in the US alone and even larger globally, our solutions offer benefits to every business. We're looking for motivated individuals who are eager to help us grow, achieve our goals, and enjoy the journey along the way. What You'll Be Doing Birdeye is looking for experienced Customer Success Managers to manage and grow our enterprise and mid-market client base. As a Customer Success Manager, you will use a combination of tools to help get new Birdeye users started, learn about their business and online reputation needs, and ensure that they know how to use Birdeye to their maximum benefit. Their successes will feel like yours. You are empathetic to their specific business processes, and can craft communication and education tailored to each - this includes account onboarding, training, management, retention and renewal. You possess high positive energy and love to work with customers and make them successful. You are an expert in social media and possess strong verbal and written communication skills. You are a diligent worker, technically savvy, a problem solver, and do whatever it takes to deliver value to businesses. You must be able to clearly understand business needs and articulate Birdeye value proposition. You will make it your priority to positively impact and manage the customer's overall experience with Birdeye. We'll rely on you to listen to our business customers and use your expertise, creativity, and passion to meet their needs - and remind them that behind our awesome product are amazing people like you who are the voice of Birdeye! Requirements Bachelor's degree in technology, engineering, science, mathematics, business or equivalent experience 3+ years experience in professional services or B2B account management, preferably in SaaS Proven ability in organization, project management, time management, and communication skills Knowledge of CX/SEM/SEO/advertising/social media Technical experience or aptitude in working with SaaS platform configuration and troubleshooting Experience with online subscription / SaaS products is a must Energetic extroverted personality-you love working with customers and are customer obsessed Enthusiasm for troubleshooting issues; excited to learn and use new products/features Ability to quickly grasp and succinctly explain technological and business concepts Proven track record in managing enterprise customer relationships and delivering results Ability to stay calm and manage clients even under adverse conditions Strong communication skills and technical aptitude Diligence and organization in follow-up processes - document all calls/customer interactions in CRM Nice to have Experience in Customer Experience / Reputation Management, Social Media Campaigns Up-sell and value-selling experience Why You'll Join Us At Birdeye, we seek to innovate and to be the product in our category, which means we continually raise the bar to deliver meaningful results for ourselves and our customers. Our quality is world-class. We deliver what we commit and roll up our sleeves and get work done. Working at Birdeye means being part of a tight-knit community that helps you succeed and celebrates your wins! We find strength in diversity and inclusion, actively seek different points of view, and ask everyone to be their authentic self at all times. Benefits 100% Employer-paid benefit plans available for employees with multiple health plan options (HSA, PPO) Flexible PTO 401(k) with company match Flexible work from home options available Maternity & Paternity Leave Employee Resource Groups - network with like-minded "Birds" Abundant opportunities that come with a dynamic and fast-growing organization! Apply Apply Related Job Openings Account Executive United Kingdom