Talent Acquisition Partner page is loaded Talent Acquisition Partnerlocations: Reading, Englandtime type: Full timeposted on: Posted Todayjob requisition id: R13642Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people. How We Work: At Proofpoint you'll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: Bold in how we dream and innovate Responsive to feedback, challenges and opportunities Accountable for results and best in class outcomes Visionary in future focused problem-solving Exceptional in execution and impact The Role To enable our ambitious and continued growth plans in the EMEA region, we are seeking a proactive, creative, and tenacious Sales Recruiter to join our business-facing team and support sales leaders across EMEA.You will be responsible for attracting and securing outstanding candidates to work at Proofpoint.In this role, you will be expected to do full life-cycle recruiting of sales, sales technical and related functions for the EMEA business. Your day-to-day Full life cycle recruiting mainly for Enterprise Field Sales, Sales Engineering, and Marketing positions across EMEA Effective advocate of the Proofpoint business Partner with hiring managers in defining a recruitment strategy to source the best talent based on the business needs and goals Partner with HR colleagues and stakeholders on HR programs and hiring initiatives Identify, attract and hire high quality candidates through the development and implementation of innovative recruitment sourcing programs and strategies Communicate recruiting activity, challenges and results with hiring managers Report on recruiting metrics Leverage ATS for required tasks and candidate sourcing What you bring to the team Extensive, proven track record in sourcing and attraction methods, targeting talented sales executives within the technology sector, preferably in security, SaaS or Infrastructure Proven ability to project manage multiple concurrent search assignments Demonstrated business acumen in understanding hiring managers' needs and making appropriate recommendations Ability to build successful candidate profiles, clarify required job skills and competencies Excellent negotiation skills with the ability to deliver a compelling vision and opportunity to prospective candidates Collaborative, customer focused, and the ability to thrive in a fast-paced result-oriented environment Proven track record of delivering recruitment assignments to tight timescales Strong process-orientation and attention to detail Influential stakeholder and candidate management skills, including ability to manage internal leadership expectations Experience working with an Applicant Tracking System Uncompromising ethics with the desire to create an outstanding candidate experienceAt Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us: Competitive compensation Comprehensive benefits Career success on your terms Flexible work environment Annual wellness and community outreach days Always on recognition for your contributions Global collaboration and networking opportunities Our Culture: Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to . How to Apply Find your network, your allies, and your biggest fans. We know that work is simply better when you're surrounded by people who inspire you-who share ideas, cheer you on, and genuinely want to see you succeed. That's why we offer social circles, sponsored networks, and connection points across teams and time zones-to help you find your people, build your community, and thrive together.
Feb 09, 2026
Full time
Talent Acquisition Partner page is loaded Talent Acquisition Partnerlocations: Reading, Englandtime type: Full timeposted on: Posted Todayjob requisition id: R13642Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people. How We Work: At Proofpoint you'll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: Bold in how we dream and innovate Responsive to feedback, challenges and opportunities Accountable for results and best in class outcomes Visionary in future focused problem-solving Exceptional in execution and impact The Role To enable our ambitious and continued growth plans in the EMEA region, we are seeking a proactive, creative, and tenacious Sales Recruiter to join our business-facing team and support sales leaders across EMEA.You will be responsible for attracting and securing outstanding candidates to work at Proofpoint.In this role, you will be expected to do full life-cycle recruiting of sales, sales technical and related functions for the EMEA business. Your day-to-day Full life cycle recruiting mainly for Enterprise Field Sales, Sales Engineering, and Marketing positions across EMEA Effective advocate of the Proofpoint business Partner with hiring managers in defining a recruitment strategy to source the best talent based on the business needs and goals Partner with HR colleagues and stakeholders on HR programs and hiring initiatives Identify, attract and hire high quality candidates through the development and implementation of innovative recruitment sourcing programs and strategies Communicate recruiting activity, challenges and results with hiring managers Report on recruiting metrics Leverage ATS for required tasks and candidate sourcing What you bring to the team Extensive, proven track record in sourcing and attraction methods, targeting talented sales executives within the technology sector, preferably in security, SaaS or Infrastructure Proven ability to project manage multiple concurrent search assignments Demonstrated business acumen in understanding hiring managers' needs and making appropriate recommendations Ability to build successful candidate profiles, clarify required job skills and competencies Excellent negotiation skills with the ability to deliver a compelling vision and opportunity to prospective candidates Collaborative, customer focused, and the ability to thrive in a fast-paced result-oriented environment Proven track record of delivering recruitment assignments to tight timescales Strong process-orientation and attention to detail Influential stakeholder and candidate management skills, including ability to manage internal leadership expectations Experience working with an Applicant Tracking System Uncompromising ethics with the desire to create an outstanding candidate experienceAt Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us: Competitive compensation Comprehensive benefits Career success on your terms Flexible work environment Annual wellness and community outreach days Always on recognition for your contributions Global collaboration and networking opportunities Our Culture: Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to . How to Apply Find your network, your allies, and your biggest fans. We know that work is simply better when you're surrounded by people who inspire you-who share ideas, cheer you on, and genuinely want to see you succeed. That's why we offer social circles, sponsored networks, and connection points across teams and time zones-to help you find your people, build your community, and thrive together.
Job Role Customer Success Manager Location London - Hybrid 3 days a week in office Who We Are We believe everyone can be better with a coach and we won't stop until we get there. Coaching changes people's lives. It helps them be happier and more productive in their work. It turns entire companies into more inclusive, more productive places to be. That's why we've made it easy for more people - not just those at the top - to benefit from the world's best coaches. This is true of our EZRA team. We believe a happy team is a productive one. We help our people grow, to care deeply about and be proud of what we do. The Role As EZRA continues to grow, so does our mission to be in front of more organizations worldwide! To accomplish this, we are looking for an Enterprise Customer Success Manager reporting directly to the regional Enterprise Customer Success Lead. The focus of this role will be to work hand-in hand with our Enterprise clients to oversee all customer success deliverables to provide a best-in class service to EZRA's valued customers. This is an exciting role with significant stretch opportunities, with the individual expected to play a critical role in EZRA's current and future growth. What You'll Do Delivery life-cycle client management Proactively manage a portfolio of Enterprise clients for the full delivery lifecycle - from post-sale to program completion and non-program related workstreams Key point of contact for all program and delivery related questions for program sponsors across client organizations Develop and build strong relationships with key client stakeholders Partner with Sales to support the broader account growth strategy through program delivery Bring together internal EZRA stakeholders to support on client needs, such as Solutions Leads, Coaching Services, Tech and Product, Finance etc. Be the voice of the customer and provide feedback to internal teams to improve EZRA's product and delivery Reporting and insights Work in collaboration with Sales and rest of the account team to understand each clients' needs and priorities to optimize the reporting provided Align monthly reporting to show client progress towards achieving objectives, sharing successes and/or raising concerns to the account team to determine next steps Regularly align with Sales and the rest of the account team on approach to reporting calls to ensure client needs are met and Sales are able to build towards the next opportunity Generate coach and data insights, collaborating with EZRA's Solution Lead team as appropriate Tracking of client stakeholder utilization of the EZRA Reporting Portal to support clients' engagement with the portal Partner with Sales to build regular Business Review presentations to support the overall account growth strategy Revenue management, systems and invoicing Ensure clear revenue activation plans for clients with prepay balances, working with the account team and beyond to put plans in place where needed Contribute to the regional team's revenue recognition targets Ensure data hygiene related to revenue forecasting activities Daily use of project management tool to ensure accurate and timely implementation of all programs Build out of online intake form data capturing mandatory data ahead of launch Coordinate billing instructions for finance to execute invoices Keep accurate tracking of where clients' spend is against prepay balances The CSM may be required to perform other duties as assigned by management, outside of their normal scope of work. About You 3+ years of Customer Success or related corporate experience Experienced project manager with proven experience in a customer success role Willingness to work in a fast-paced start-up environment and comfort around operating with an element of ambiguity Critical thinking skills: ability to problem solve independently and quickly Confident, accurate and clear communicator Self-starter able to operate in a high pressure, deadline driven, virtual environment Ability to influence others without direct authority and, at times, challenge the status- quo Proficiency in MS Office Suite Knowledgeable of marketing/sales messaging principles Passionate about clients and participants needs Life at EZRA Your Own World-class coach to help you grow personally and professionally. Coaching for Friends and family because coaching is a gift worth passing on. Charity Days to support the causes close to your heart - because doing good feels good. Learning Budget to fuel your curiosity. If it helps you grow, we're in. Weekly Wellbeing Hour just for you. No meetings. No emails. Just space to breathe, reflect, or reset. Regional benefits flex to fit your location and lifestyle. A welcoming place to do your best work. Comfortably, collaborative and inclusive. We're an equal opportunity employer dedicated to building a diverse team that reflects the communities in which we work, where everyone has a voice and feels able to be themselves. We believe that diversity strengthens to our culture and business. Valuing uniqueness and respecting our differences means we grow faster, become better, and achieve more. In the spirit of transparency, credentials are verified through background checks conducted upon conditional employment, in accordance with applicable laws.
Feb 08, 2026
Full time
Job Role Customer Success Manager Location London - Hybrid 3 days a week in office Who We Are We believe everyone can be better with a coach and we won't stop until we get there. Coaching changes people's lives. It helps them be happier and more productive in their work. It turns entire companies into more inclusive, more productive places to be. That's why we've made it easy for more people - not just those at the top - to benefit from the world's best coaches. This is true of our EZRA team. We believe a happy team is a productive one. We help our people grow, to care deeply about and be proud of what we do. The Role As EZRA continues to grow, so does our mission to be in front of more organizations worldwide! To accomplish this, we are looking for an Enterprise Customer Success Manager reporting directly to the regional Enterprise Customer Success Lead. The focus of this role will be to work hand-in hand with our Enterprise clients to oversee all customer success deliverables to provide a best-in class service to EZRA's valued customers. This is an exciting role with significant stretch opportunities, with the individual expected to play a critical role in EZRA's current and future growth. What You'll Do Delivery life-cycle client management Proactively manage a portfolio of Enterprise clients for the full delivery lifecycle - from post-sale to program completion and non-program related workstreams Key point of contact for all program and delivery related questions for program sponsors across client organizations Develop and build strong relationships with key client stakeholders Partner with Sales to support the broader account growth strategy through program delivery Bring together internal EZRA stakeholders to support on client needs, such as Solutions Leads, Coaching Services, Tech and Product, Finance etc. Be the voice of the customer and provide feedback to internal teams to improve EZRA's product and delivery Reporting and insights Work in collaboration with Sales and rest of the account team to understand each clients' needs and priorities to optimize the reporting provided Align monthly reporting to show client progress towards achieving objectives, sharing successes and/or raising concerns to the account team to determine next steps Regularly align with Sales and the rest of the account team on approach to reporting calls to ensure client needs are met and Sales are able to build towards the next opportunity Generate coach and data insights, collaborating with EZRA's Solution Lead team as appropriate Tracking of client stakeholder utilization of the EZRA Reporting Portal to support clients' engagement with the portal Partner with Sales to build regular Business Review presentations to support the overall account growth strategy Revenue management, systems and invoicing Ensure clear revenue activation plans for clients with prepay balances, working with the account team and beyond to put plans in place where needed Contribute to the regional team's revenue recognition targets Ensure data hygiene related to revenue forecasting activities Daily use of project management tool to ensure accurate and timely implementation of all programs Build out of online intake form data capturing mandatory data ahead of launch Coordinate billing instructions for finance to execute invoices Keep accurate tracking of where clients' spend is against prepay balances The CSM may be required to perform other duties as assigned by management, outside of their normal scope of work. About You 3+ years of Customer Success or related corporate experience Experienced project manager with proven experience in a customer success role Willingness to work in a fast-paced start-up environment and comfort around operating with an element of ambiguity Critical thinking skills: ability to problem solve independently and quickly Confident, accurate and clear communicator Self-starter able to operate in a high pressure, deadline driven, virtual environment Ability to influence others without direct authority and, at times, challenge the status- quo Proficiency in MS Office Suite Knowledgeable of marketing/sales messaging principles Passionate about clients and participants needs Life at EZRA Your Own World-class coach to help you grow personally and professionally. Coaching for Friends and family because coaching is a gift worth passing on. Charity Days to support the causes close to your heart - because doing good feels good. Learning Budget to fuel your curiosity. If it helps you grow, we're in. Weekly Wellbeing Hour just for you. No meetings. No emails. Just space to breathe, reflect, or reset. Regional benefits flex to fit your location and lifestyle. A welcoming place to do your best work. Comfortably, collaborative and inclusive. We're an equal opportunity employer dedicated to building a diverse team that reflects the communities in which we work, where everyone has a voice and feels able to be themselves. We believe that diversity strengthens to our culture and business. Valuing uniqueness and respecting our differences means we grow faster, become better, and achieve more. In the spirit of transparency, credentials are verified through background checks conducted upon conditional employment, in accordance with applicable laws.
Reporting to the finance Director in this role you will need to have the following knowledge, skills and attributes: ESSENTIAL Qualified accountant (CIMA, ACCA or ACA) with practical experience Experience of performing month end management accounts and analysis to budget, forecast and prior year Good communication and influencing skills (verbal and written) Team player Pro-active & enthusiastic Used to working within tight deadlines With an eye for detail Continuously looking look for ways to change and improve processes Able to lead smaller change projects Proficient user of Microsoft Excel/Office Able to work autonomously and be self motivated DESIRABLE Experience of working in a customer-facing business.Experience of financial reporting using Oracle OBIA and/or Oracle data warehouse Experience of Hyperion Planning and HFM consolidation system Experiencedinusing Oracle Financials is essential Experience with statutory & management accounts, who is reasonably technical and able to demonstratethat to colleagues at all levels. Business partnering skills would be highly beneficial as you will be expected to build positiverelationships, influence people and manage stakeholders effectively. We work in a hybrid way, mostly remote with a requirement to travel into our Birmingham office at least twice a week to be with your team. You will be located in Milton Keynes within a convenient commute to Birmingham. The team are responsible for making sure there is financial governance and control over the accounts to ensure timely and accurate reporting in accordance with relevant legislation and that we can understand what the numbers are telling us. We make sure that all financial transactions are dealt with efficiently and accurately in line with agreed processes and authorisations. The role will be to assistin the production of the financial results (P&L & balance sheet) for Limited and appropriate legal entities so that they are controlled, reported and analysed in a timely and accurate manner for all stakeholders PRINCIPLE ACCOUNTABILITIES Develop and lead continuous improvements across the financial control function, with the aim of reducing production time whilst strengthening existing controls Assisting and leading as required with any projects that impact FR&C Assisting in the production of monthly management accounts (P&L, balance sheet, cash flow), including analysis of KPIs, income, cost of sales, admin costs and various balance sheet movements Production of value adding financial insight to Senior Management through the production of monthly and ad-hoc requests.
Feb 08, 2026
Full time
Reporting to the finance Director in this role you will need to have the following knowledge, skills and attributes: ESSENTIAL Qualified accountant (CIMA, ACCA or ACA) with practical experience Experience of performing month end management accounts and analysis to budget, forecast and prior year Good communication and influencing skills (verbal and written) Team player Pro-active & enthusiastic Used to working within tight deadlines With an eye for detail Continuously looking look for ways to change and improve processes Able to lead smaller change projects Proficient user of Microsoft Excel/Office Able to work autonomously and be self motivated DESIRABLE Experience of working in a customer-facing business.Experience of financial reporting using Oracle OBIA and/or Oracle data warehouse Experience of Hyperion Planning and HFM consolidation system Experiencedinusing Oracle Financials is essential Experience with statutory & management accounts, who is reasonably technical and able to demonstratethat to colleagues at all levels. Business partnering skills would be highly beneficial as you will be expected to build positiverelationships, influence people and manage stakeholders effectively. We work in a hybrid way, mostly remote with a requirement to travel into our Birmingham office at least twice a week to be with your team. You will be located in Milton Keynes within a convenient commute to Birmingham. The team are responsible for making sure there is financial governance and control over the accounts to ensure timely and accurate reporting in accordance with relevant legislation and that we can understand what the numbers are telling us. We make sure that all financial transactions are dealt with efficiently and accurately in line with agreed processes and authorisations. The role will be to assistin the production of the financial results (P&L & balance sheet) for Limited and appropriate legal entities so that they are controlled, reported and analysed in a timely and accurate manner for all stakeholders PRINCIPLE ACCOUNTABILITIES Develop and lead continuous improvements across the financial control function, with the aim of reducing production time whilst strengthening existing controls Assisting and leading as required with any projects that impact FR&C Assisting in the production of monthly management accounts (P&L, balance sheet, cash flow), including analysis of KPIs, income, cost of sales, admin costs and various balance sheet movements Production of value adding financial insight to Senior Management through the production of monthly and ad-hoc requests.
Job Details Job Role: Business Development Manager Reports to: Divisional Managing Director / Head of Work Based Learning Location: East Midlands & Yorkshire (Field-based/Head Office as required) Hours: 37.5 hours per week Salary: 40,000 to 45,000 per annum Purpose of the Role Responsible for driving growth by securing employer partnerships and contracts across funded and commercial streams, ensuring compliance with DfE and Ofsted standards, and delivering a high-quality learner journey. Key Responsibilities Identify and engage employers in priority sectors (logistics, food manufacturing, construction, green skills). Secure employer contracts for funded programs and commercial MHE & LMS subscriptions, through our LearningPlus platform. Represent the company at industry forums and employer networks. Collaborate with marketing teams to create employer-focused campaigns and case studies. Act as primary contact for employer partners, ensuring high standards of service. Conduct Training Needs Analyses and design tailored upskilling strategies. Liaise with curriculum teams to adapt training programs to client needs. Provide accurate pipeline reports and market insights to senior leadership. Ensure compliance with funding rules and maintain audit readiness. Work with internal teams on health & safety and ILR data accuracy. Skills & Experience Proven track record in employer engagement or business development within training/education sector. Strong understanding of Adult Skills Funding and compliance. Excellent negotiation, communication, and stakeholder management skills. Ability to work independently and deliver against KPIs in a fast-paced environment. Key Performance Indicators (KPIs) Achieve a minimum of 90% against recruitment targets. Maintain a 95% success rate for eligibility and TNA audits. Meet monthly and quarterly targets for commercial training and LMS sales. Ensure high employer satisfaction and retention rates. Company Benefits Access to Wagestream for early wage access and financial advice. Life Assurance, virtual GP service, and Employee Assistance Programme. Flexible working arrangements within a national, award-winning group. Vision & Values Improving Lives, Building Futures, and Enhancing Business. Delivering employer-focused, learner-centric courses. Providing quality training that meets the needs of learners and employers. Celebrate Success, Respect & Integrity, Inspire Creativity, Strive for Excellence. Person Specification Dynamic, results-driven professional with strong interpersonal skills and commitment to compliance and quality. Selection Criteria: A= Application Form I = Interview T = Test/Personality Profile P = Practical exercise Essential or Desirable Method of Candidate Assessment A, I, T or P Experience and Skills 1. Experience of skills and vocational training management within an FE and Skills Provider Essential A, I 2. Working knowledge of application of Safeguarding, Prevent and Fundamental British Values policies. Essential A, I 3. Experience of supporting and managing learners aged 16+ to achieve positive outcomes. Essential A, I, P 4. Experience of working within an FE and Skills environment during OFSTED audits and inspections. Essential I, P 5. Experience of creating, managing and auditing clear, concise and effective processes and SOP's. Essential A, I, P 6. Experience of managing diverse teams against core KPI's to achieve results. Essential A, I, P 7. Effective planning, time management and organisational skills Essential A, I, P 8. Experience of successfully managing complex and high value projects through to a timely completion. Essential A, I, P 9. Ability to prioritise based on business need, with an awareness of the impact on the 'wider business' Essential A, I, P 10. Strong written and verbal communication skills to colleagues and stakeholders at all levels up to and including Board level. Essential A, I, P 11. Attention to detail with a right first-time mentality Essential A, I 12. Knowledge of each of the components of a learner's journey and what 'good' in each of these stages looks like. Essential A, I 13. Able to confidently and competently influence and manage change. Essential A, I 14. Works well under pressure to remain focused and respond flexibly and quickly to the demands of the role Essential A, I 15. A relentless commitment to excellence and quality. With a strong focus on continuous improvement. Essential A, I 16. Demonstrates best practice with regards to confidentiality and accountability whilst working in a fast-paced environment. Essential A, I 17. 11. Flexible approach to working hours due to some evening and weekend work on an ad-hoc basis Essential A, I 18. Able to analyse and present data. Essential A, I, P 19. Qualified and experienced Designated Safeguarding Officer. Desirable A, I ctrg limited is acting as an employment business in relation to this vacancy. We provide equal employment opportunities (EEO) in all our employment practices to all employees, temporary workers, and applicants for employment without regard to age, gender reassignment, married or civil partnership, pregnancy or maternity leave, disability, race including colour, nationality, ethnic or national origin, religion or belief, sex and sexual orientation.
Feb 08, 2026
Full time
Job Details Job Role: Business Development Manager Reports to: Divisional Managing Director / Head of Work Based Learning Location: East Midlands & Yorkshire (Field-based/Head Office as required) Hours: 37.5 hours per week Salary: 40,000 to 45,000 per annum Purpose of the Role Responsible for driving growth by securing employer partnerships and contracts across funded and commercial streams, ensuring compliance with DfE and Ofsted standards, and delivering a high-quality learner journey. Key Responsibilities Identify and engage employers in priority sectors (logistics, food manufacturing, construction, green skills). Secure employer contracts for funded programs and commercial MHE & LMS subscriptions, through our LearningPlus platform. Represent the company at industry forums and employer networks. Collaborate with marketing teams to create employer-focused campaigns and case studies. Act as primary contact for employer partners, ensuring high standards of service. Conduct Training Needs Analyses and design tailored upskilling strategies. Liaise with curriculum teams to adapt training programs to client needs. Provide accurate pipeline reports and market insights to senior leadership. Ensure compliance with funding rules and maintain audit readiness. Work with internal teams on health & safety and ILR data accuracy. Skills & Experience Proven track record in employer engagement or business development within training/education sector. Strong understanding of Adult Skills Funding and compliance. Excellent negotiation, communication, and stakeholder management skills. Ability to work independently and deliver against KPIs in a fast-paced environment. Key Performance Indicators (KPIs) Achieve a minimum of 90% against recruitment targets. Maintain a 95% success rate for eligibility and TNA audits. Meet monthly and quarterly targets for commercial training and LMS sales. Ensure high employer satisfaction and retention rates. Company Benefits Access to Wagestream for early wage access and financial advice. Life Assurance, virtual GP service, and Employee Assistance Programme. Flexible working arrangements within a national, award-winning group. Vision & Values Improving Lives, Building Futures, and Enhancing Business. Delivering employer-focused, learner-centric courses. Providing quality training that meets the needs of learners and employers. Celebrate Success, Respect & Integrity, Inspire Creativity, Strive for Excellence. Person Specification Dynamic, results-driven professional with strong interpersonal skills and commitment to compliance and quality. Selection Criteria: A= Application Form I = Interview T = Test/Personality Profile P = Practical exercise Essential or Desirable Method of Candidate Assessment A, I, T or P Experience and Skills 1. Experience of skills and vocational training management within an FE and Skills Provider Essential A, I 2. Working knowledge of application of Safeguarding, Prevent and Fundamental British Values policies. Essential A, I 3. Experience of supporting and managing learners aged 16+ to achieve positive outcomes. Essential A, I, P 4. Experience of working within an FE and Skills environment during OFSTED audits and inspections. Essential I, P 5. Experience of creating, managing and auditing clear, concise and effective processes and SOP's. Essential A, I, P 6. Experience of managing diverse teams against core KPI's to achieve results. Essential A, I, P 7. Effective planning, time management and organisational skills Essential A, I, P 8. Experience of successfully managing complex and high value projects through to a timely completion. Essential A, I, P 9. Ability to prioritise based on business need, with an awareness of the impact on the 'wider business' Essential A, I, P 10. Strong written and verbal communication skills to colleagues and stakeholders at all levels up to and including Board level. Essential A, I, P 11. Attention to detail with a right first-time mentality Essential A, I 12. Knowledge of each of the components of a learner's journey and what 'good' in each of these stages looks like. Essential A, I 13. Able to confidently and competently influence and manage change. Essential A, I 14. Works well under pressure to remain focused and respond flexibly and quickly to the demands of the role Essential A, I 15. A relentless commitment to excellence and quality. With a strong focus on continuous improvement. Essential A, I 16. Demonstrates best practice with regards to confidentiality and accountability whilst working in a fast-paced environment. Essential A, I 17. 11. Flexible approach to working hours due to some evening and weekend work on an ad-hoc basis Essential A, I 18. Able to analyse and present data. Essential A, I, P 19. Qualified and experienced Designated Safeguarding Officer. Desirable A, I ctrg limited is acting as an employment business in relation to this vacancy. We provide equal employment opportunities (EEO) in all our employment practices to all employees, temporary workers, and applicants for employment without regard to age, gender reassignment, married or civil partnership, pregnancy or maternity leave, disability, race including colour, nationality, ethnic or national origin, religion or belief, sex and sexual orientation.
Geotab is a global leader in IoT and connected transportation and certified "Great Place to Work ." We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities. Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab's open platform and Geotab Marketplace , offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes. Our team is growing and we're looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it's like to be a Geotabber, check out ourblog and follow onInstagram . Join ourtalent network to learn more about job opportunities and company news. Who you are: We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Customer Success Manager who will drive measurable outcomes for our SMB customers by owning the end-to-end lifecycle, ensuring high product adoption, and maximizing net revenue retention through value-based engagement. If you love technology, and are keen to join an industry leader - we would love to hear from you! What you'll do: As a Customer Success Manager, your key area of responsibility will be managing a dedicated portfolio of accounts as your own book of business, from structured onboarding to proactive renewals. You will validate customer business goals to build actionable success plans, monitor health indicators to mitigate churn, and identify growth opportunities to expand Geotab's footprint. You will need to work closely with the Sales, Product, and Support teams, as well as collaborate with international colleagues to deliver a consistent, scalable customer experience. To be successful in this role you will be a proactive, customer-centric communicator with a "can-do" mindset and the ability to conduct strategic, value-led conversations with SMB stakeholders. In addition, the successful candidate will have strong analytical skills to interpret usage data, experience navigating commercial motions like contract negotiations, and a methodical approach to managing a high volume of accounts in a fast-paced SaaS or IoT environment. How you'll make an impact: Own the customer lifecycle for an assigned portfolio of accounts, ensuring a consistent, value-driven experience from onboarding through renewal and expansion. Deeply understand customer objectives by validating and documenting key business goals, defining success criteria, and building actionable success plans to achieve those outcomes. Lead onboarding, education, and enablement of new customers by delivering structured implementation, training, and best-practice guidance that drive rapid adoption and accelerate time-to-value, platform proficiency, and ongoing value realization. Build and maintain strong, trust-based relationships with key customer stakeholders and decision-makers, becoming a strategic partner in their business. Conduct proactive, value-led customer engagements (e.g., success reviews, health checks) to drive adoption, retention, and account growth. Monitor customer health and early churn indicators, develop mitigation plans, and execute targeted interventions to reduce risk and improve retention. Identify, qualify, and influence growth opportunities (upsell, cross-sell, referrals) in partnership with the Sales team. Own and proactively manage the renewals pipeline, identifying risks, driving renewal strategies, and securing timely renewals. Respond to and resolve customer inquiries and escalations related to product, contractual, and operational topics, coordinating internal resources as needed. Forecast, track, and report on key customer metrics, including health, product adoption, retention, NPS/CSAT, and recurring revenue. Act as the voice of the customer internally, providing structured feedback and insights to Product, Sales, Support, and Operations to influence roadmap and process improvements. Support local teams with contractual topics, strategic customer communications, and project-based initiatives. Collaborate effectively with global and cross-functional teams to deliver a consistent, high-quality customer experience and scalable success motions. Maintain accurate, up-to-date account records and activities in CRM and CS platforms to ensure visibility and coordination across teams. Leverage data and AI for product usage, customer health scores, and analytics to prioritize outreach, refine success plans, and drive adoption. Contribute to the continuous improvement of Customer Success playbooks, processes, and tooling based on frontline learnings. What you'll bring to this role: Business degree and/or relevant experience in Customer Success and/or Account Management, ideally with a proven track record of customer retention and growth (mandatory). General understanding of IoT/telematics products and solutions; experience in B2B SaaS is a strong advantage. Fluent written and verbal communication in English. Comfort with commercial motions: renewals, contract and price negotiations, upsell/cross-sell in partnership with Sales; good understanding of contracts and pricing impact on profitability. Strong analytical skills with the ability to interpret customer data, health metrics, and usage patterns to drive decisions and priorities. Experience working with CRM and CS tools (e.g., SAP, Salesforce, Gainsight) is an advantage (not mandatory). Methodical, conscientious approach to documentation and maintaining accurate records in CRM/CS systems. Excellent time management, organizational, and prioritization skills, with the ability to manage a portfolio of accounts in a dynamic, fast-paced environment (mandatory). Structured, proactive "can do" mindset for managing open matters and tasks in a demanding environment. Strong collaboration skills and the ability to work effectively with cross-functional and international teams. Growth mindset with a strong willingness to learn, openness to feedback, and ability to self-reflect to improve performance. Customer-centric attitude and a passion for building long-term, value-based customer relationships. If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply. Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees. How we work: At Geotab, we have adopted aflexible hybridworking model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology! We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish - in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at . By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, "Geotab"), you acknowledge Geotab's collection, use and disclosure of your personal data in accordance with our Privacy Policy . Click here to learn more about what happens with your personal data.
Feb 08, 2026
Full time
Geotab is a global leader in IoT and connected transportation and certified "Great Place to Work ." We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities. Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab's open platform and Geotab Marketplace , offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes. Our team is growing and we're looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it's like to be a Geotabber, check out ourblog and follow onInstagram . Join ourtalent network to learn more about job opportunities and company news. Who you are: We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Customer Success Manager who will drive measurable outcomes for our SMB customers by owning the end-to-end lifecycle, ensuring high product adoption, and maximizing net revenue retention through value-based engagement. If you love technology, and are keen to join an industry leader - we would love to hear from you! What you'll do: As a Customer Success Manager, your key area of responsibility will be managing a dedicated portfolio of accounts as your own book of business, from structured onboarding to proactive renewals. You will validate customer business goals to build actionable success plans, monitor health indicators to mitigate churn, and identify growth opportunities to expand Geotab's footprint. You will need to work closely with the Sales, Product, and Support teams, as well as collaborate with international colleagues to deliver a consistent, scalable customer experience. To be successful in this role you will be a proactive, customer-centric communicator with a "can-do" mindset and the ability to conduct strategic, value-led conversations with SMB stakeholders. In addition, the successful candidate will have strong analytical skills to interpret usage data, experience navigating commercial motions like contract negotiations, and a methodical approach to managing a high volume of accounts in a fast-paced SaaS or IoT environment. How you'll make an impact: Own the customer lifecycle for an assigned portfolio of accounts, ensuring a consistent, value-driven experience from onboarding through renewal and expansion. Deeply understand customer objectives by validating and documenting key business goals, defining success criteria, and building actionable success plans to achieve those outcomes. Lead onboarding, education, and enablement of new customers by delivering structured implementation, training, and best-practice guidance that drive rapid adoption and accelerate time-to-value, platform proficiency, and ongoing value realization. Build and maintain strong, trust-based relationships with key customer stakeholders and decision-makers, becoming a strategic partner in their business. Conduct proactive, value-led customer engagements (e.g., success reviews, health checks) to drive adoption, retention, and account growth. Monitor customer health and early churn indicators, develop mitigation plans, and execute targeted interventions to reduce risk and improve retention. Identify, qualify, and influence growth opportunities (upsell, cross-sell, referrals) in partnership with the Sales team. Own and proactively manage the renewals pipeline, identifying risks, driving renewal strategies, and securing timely renewals. Respond to and resolve customer inquiries and escalations related to product, contractual, and operational topics, coordinating internal resources as needed. Forecast, track, and report on key customer metrics, including health, product adoption, retention, NPS/CSAT, and recurring revenue. Act as the voice of the customer internally, providing structured feedback and insights to Product, Sales, Support, and Operations to influence roadmap and process improvements. Support local teams with contractual topics, strategic customer communications, and project-based initiatives. Collaborate effectively with global and cross-functional teams to deliver a consistent, high-quality customer experience and scalable success motions. Maintain accurate, up-to-date account records and activities in CRM and CS platforms to ensure visibility and coordination across teams. Leverage data and AI for product usage, customer health scores, and analytics to prioritize outreach, refine success plans, and drive adoption. Contribute to the continuous improvement of Customer Success playbooks, processes, and tooling based on frontline learnings. What you'll bring to this role: Business degree and/or relevant experience in Customer Success and/or Account Management, ideally with a proven track record of customer retention and growth (mandatory). General understanding of IoT/telematics products and solutions; experience in B2B SaaS is a strong advantage. Fluent written and verbal communication in English. Comfort with commercial motions: renewals, contract and price negotiations, upsell/cross-sell in partnership with Sales; good understanding of contracts and pricing impact on profitability. Strong analytical skills with the ability to interpret customer data, health metrics, and usage patterns to drive decisions and priorities. Experience working with CRM and CS tools (e.g., SAP, Salesforce, Gainsight) is an advantage (not mandatory). Methodical, conscientious approach to documentation and maintaining accurate records in CRM/CS systems. Excellent time management, organizational, and prioritization skills, with the ability to manage a portfolio of accounts in a dynamic, fast-paced environment (mandatory). Structured, proactive "can do" mindset for managing open matters and tasks in a demanding environment. Strong collaboration skills and the ability to work effectively with cross-functional and international teams. Growth mindset with a strong willingness to learn, openness to feedback, and ability to self-reflect to improve performance. Customer-centric attitude and a passion for building long-term, value-based customer relationships. If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply. Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees. How we work: At Geotab, we have adopted aflexible hybridworking model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology! We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish - in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at . By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, "Geotab"), you acknowledge Geotab's collection, use and disclosure of your personal data in accordance with our Privacy Policy . Click here to learn more about what happens with your personal data.
Overview Product Manager is responsible for managing the outdoor product range, ensuring it meets commercial objectives, consumer and customer expectations. The role covers the full product lifecycle, with a strong emphasis on sourcing from Far East suppliers, maintaining quality and compliance standards, and delivering agreed financial targets. You will lead the delivery of design, development and release into high volume manufacture the agreed roadmap for the outdoor category, whilst providing support where appropriate on the Flame category. Working with procurement and quality teams to lead the selection and management of third-party suppliers, manage full product lifecycle design, working with the quality and audit manage the development, validation, certification, and manufacture. Deliver activities in line with the requirements of the New Product Introduction (NPI) process, the company operating procedures, and European and UK regulatory standards. The role is responsible for delivering all activity OTIF, using their expertise and knowledge and always striving for a best-in-class approach. Responsibilities Working with CPO and Product Director define clear requirement specifications for suppliers in line with consumer needs and category strategy. Deliver products with range thinking - minimising complexity, whilst achieving company sustainability and durability targets. Collaborate with external suppliers on the design, development, certification, and manufacturing of the products to overcome all technical challenges and issues with appropriate resources to meet project targets. Lead external supplier selection for the relevant categories, in collaboration with Procurement, Quality and the Head Quality Manage all NPI through the NPI Process and provide business case rationale to support the selection of ODM / off the shelf supply or third-party OEM originated designs, with Glen Dimplex IP in place. Working with the R&D and quality team lead the OEM and ODM suppliers customised mechanical aspects of product design - structural, materials, mechanisms, wiring routing, etc. and agree any required Capex investment as part of the NPI business case for approval. Liaise with DCP quality team to ensure product designs conform to all required regulations and standards. Aligning with internal R&D compliance areas for clarification as required. Own packaging and instruction manual design process Work with the marketing team to develop- the required online content i.e. video, lifestyle imagery and product description highlighting the key selling points of the product Build and execute product launch plans with MS&P, Marketing and Sales team. Skills, Knowledge and Experience ESSENTIAL Strong understanding of core design principles in relevant technology Strong background in product design and experience of working for a format NPI stage and gate process. Strong background in successfully delivering new products to market. Awareness of effective planning and implementation of design activity. Strong analytical and critical reasoning skills, problem solving and root cause analysis, and implementation of solutions. Team player with excellent verbal and written communication and networking skills with strong drive, initiative, and self-motivation, able to interface with all parts of the business internally and externally. Ability to balance competing priorities and drive issues to completion, working to strict deadline and under pressure. Awareness of markets and customers. Excellent attention to detail and ability to assimilate and manage information and ask questions to ensure information correct. DESIRABLE Strong UK B2C and B2B appliance market experience and knowledge Excellent technical experience and advanced knowledge of own or professional discipline, and a working knowledge of other disciplines. COMPETENCIES Qualifications Marketing or business degree or CIM qualification. Experience Significant and relevant post qualification/after degree experience in a wide range of new product design and introduction roles, including significant experience of working with third party suppliers on mechanical, electrical, electronic or software elements (minimum 5 years). Pension, Health Cash Plan, Cycle to Work Scheme, Employee Discount, Values Award, Holidays
Feb 08, 2026
Full time
Overview Product Manager is responsible for managing the outdoor product range, ensuring it meets commercial objectives, consumer and customer expectations. The role covers the full product lifecycle, with a strong emphasis on sourcing from Far East suppliers, maintaining quality and compliance standards, and delivering agreed financial targets. You will lead the delivery of design, development and release into high volume manufacture the agreed roadmap for the outdoor category, whilst providing support where appropriate on the Flame category. Working with procurement and quality teams to lead the selection and management of third-party suppliers, manage full product lifecycle design, working with the quality and audit manage the development, validation, certification, and manufacture. Deliver activities in line with the requirements of the New Product Introduction (NPI) process, the company operating procedures, and European and UK regulatory standards. The role is responsible for delivering all activity OTIF, using their expertise and knowledge and always striving for a best-in-class approach. Responsibilities Working with CPO and Product Director define clear requirement specifications for suppliers in line with consumer needs and category strategy. Deliver products with range thinking - minimising complexity, whilst achieving company sustainability and durability targets. Collaborate with external suppliers on the design, development, certification, and manufacturing of the products to overcome all technical challenges and issues with appropriate resources to meet project targets. Lead external supplier selection for the relevant categories, in collaboration with Procurement, Quality and the Head Quality Manage all NPI through the NPI Process and provide business case rationale to support the selection of ODM / off the shelf supply or third-party OEM originated designs, with Glen Dimplex IP in place. Working with the R&D and quality team lead the OEM and ODM suppliers customised mechanical aspects of product design - structural, materials, mechanisms, wiring routing, etc. and agree any required Capex investment as part of the NPI business case for approval. Liaise with DCP quality team to ensure product designs conform to all required regulations and standards. Aligning with internal R&D compliance areas for clarification as required. Own packaging and instruction manual design process Work with the marketing team to develop- the required online content i.e. video, lifestyle imagery and product description highlighting the key selling points of the product Build and execute product launch plans with MS&P, Marketing and Sales team. Skills, Knowledge and Experience ESSENTIAL Strong understanding of core design principles in relevant technology Strong background in product design and experience of working for a format NPI stage and gate process. Strong background in successfully delivering new products to market. Awareness of effective planning and implementation of design activity. Strong analytical and critical reasoning skills, problem solving and root cause analysis, and implementation of solutions. Team player with excellent verbal and written communication and networking skills with strong drive, initiative, and self-motivation, able to interface with all parts of the business internally and externally. Ability to balance competing priorities and drive issues to completion, working to strict deadline and under pressure. Awareness of markets and customers. Excellent attention to detail and ability to assimilate and manage information and ask questions to ensure information correct. DESIRABLE Strong UK B2C and B2B appliance market experience and knowledge Excellent technical experience and advanced knowledge of own or professional discipline, and a working knowledge of other disciplines. COMPETENCIES Qualifications Marketing or business degree or CIM qualification. Experience Significant and relevant post qualification/after degree experience in a wide range of new product design and introduction roles, including significant experience of working with third party suppliers on mechanical, electrical, electronic or software elements (minimum 5 years). Pension, Health Cash Plan, Cycle to Work Scheme, Employee Discount, Values Award, Holidays
Job Role Customer Success Manager Location London - Hybrid 3 days a week in office Who We Are We believe everyone can be better with a coach and we won't stop until we get there. Coaching changes people's lives. It helps them be happier and more productive in their work. It turns entire companies into more inclusive, more productive places to be. That's why we've made it easy for more people - not just those at the top - to benefit from the world's best coaches. This is true of our EZRA team. We believe a happy team is a productive one. We help our people grow, to care deeply about and be proud of what we do. The Role As EZRA continues to grow, so does our mission to be in front of more organizations worldwide! To accomplish this, we are looking for an Enterprise Customer Success Manager reporting directly to the regional Enterprise Customer Success Lead. The focus of this role will be to work hand-in hand with our Enterprise clients to oversee all customer success deliverables to provide a best-in class service to EZRA's valued customers. This is an exciting role with significant stretch opportunities, with the individual expected to play a critical role in EZRA's current and future growth. What You'll Do Delivery life-cycle client management Proactively manage a portfolio of Enterprise clients for the full delivery lifecycle - from post-sale to program completion and non-program related workstreams Key point of contact for all program and delivery related questions for program sponsors across client organizations Develop and build strong relationships with key client stakeholders Partner with Sales to support the broader account growth strategy through program delivery Bring together internal EZRA stakeholders to support on client needs, such as Solutions Leads, Coaching Services, Tech and Product, Finance etc. Be the voice of the customer and provide feedback to internal teams to improve EZRA's product and delivery Reporting and insights Work in collaboration with Sales and rest of the account team to understand each clients' needs and priorities to optimize the reporting provided Align monthly reporting to show client progress towards achieving objectives, sharing successes and/or raising concerns to the account team to determine next steps Regularly align with Sales and the rest of the account team on approach to reporting calls to ensure client needs are met and Sales are able to build towards the next opportunity Generate coach and data insights, collaborating with EZRA's Solution Lead team as appropriate Tracking of client stakeholder utilization of the EZRA Reporting Portal to support clients' engagement with the portal Partner with Sales to build regular Business Review presentations to support the overall account growth strategy Revenue management, systems and invoicing Ensure clear revenue activation plans for clients with prepay balances, working with the account team and beyond to put plans in place where needed Contribute to the regional team's revenue recognition targets Ensure data hygiene related to revenue forecasting activities Daily use of project management tool to ensure accurate and timely implementation of all programs Build out of online intake form data capturing mandatory data ahead of launch Coordinate billing instructions for finance to execute invoices Keep accurate tracking of where clients' spend is against prepay balances The CSM may be required to perform other duties as assigned by management, outside of their normal scope of work. About You 3+ years of Customer Success or related corporate experience Experienced project manager with proven experience in a customer success role Willingness to work in a fast-paced start-up environment and comfort around operating with an element of ambiguity Critical thinking skills: ability to problem solve independently and quickly Confident, accurate and clear communicator Self-starter able to operate in a high pressure, deadline driven, virtual environment Ability to influence others without direct authority and, at times, challenge the status- quo Proficiency in MS Office Suite Knowledgeable of marketing/sales messaging principles Passionate about clients and participants needs Life at EZRA Your Own World-class coach to help you grow personally and professionally. Coaching for Friends and family because coaching is a gift worth passing on. Charity Days to support the causes close to your heart - because doing good feels good. Learning Budget to fuel your curiosity. If it helps you grow, we're in. Weekly Wellbeing Hour just for you. No meetings. No emails. Just space to breathe, reflect, or reset. Regional benefits flex to fit your location and lifestyle. A welcoming place to do your best work. Comfortably, collaborative and inclusive. We're an equal opportunity employer dedicated to building a diverse team that reflects the communities in which we work, where everyone has a voice and feels able to be themselves. We believe that diversity strengthens to our culture and business. Valuing uniqueness and respecting our differences means we grow faster, become better, and achieve more. In the spirit of transparency, credentials are verified through background checks conducted upon conditional employment, in accordance with applicable laws.
Feb 08, 2026
Full time
Job Role Customer Success Manager Location London - Hybrid 3 days a week in office Who We Are We believe everyone can be better with a coach and we won't stop until we get there. Coaching changes people's lives. It helps them be happier and more productive in their work. It turns entire companies into more inclusive, more productive places to be. That's why we've made it easy for more people - not just those at the top - to benefit from the world's best coaches. This is true of our EZRA team. We believe a happy team is a productive one. We help our people grow, to care deeply about and be proud of what we do. The Role As EZRA continues to grow, so does our mission to be in front of more organizations worldwide! To accomplish this, we are looking for an Enterprise Customer Success Manager reporting directly to the regional Enterprise Customer Success Lead. The focus of this role will be to work hand-in hand with our Enterprise clients to oversee all customer success deliverables to provide a best-in class service to EZRA's valued customers. This is an exciting role with significant stretch opportunities, with the individual expected to play a critical role in EZRA's current and future growth. What You'll Do Delivery life-cycle client management Proactively manage a portfolio of Enterprise clients for the full delivery lifecycle - from post-sale to program completion and non-program related workstreams Key point of contact for all program and delivery related questions for program sponsors across client organizations Develop and build strong relationships with key client stakeholders Partner with Sales to support the broader account growth strategy through program delivery Bring together internal EZRA stakeholders to support on client needs, such as Solutions Leads, Coaching Services, Tech and Product, Finance etc. Be the voice of the customer and provide feedback to internal teams to improve EZRA's product and delivery Reporting and insights Work in collaboration with Sales and rest of the account team to understand each clients' needs and priorities to optimize the reporting provided Align monthly reporting to show client progress towards achieving objectives, sharing successes and/or raising concerns to the account team to determine next steps Regularly align with Sales and the rest of the account team on approach to reporting calls to ensure client needs are met and Sales are able to build towards the next opportunity Generate coach and data insights, collaborating with EZRA's Solution Lead team as appropriate Tracking of client stakeholder utilization of the EZRA Reporting Portal to support clients' engagement with the portal Partner with Sales to build regular Business Review presentations to support the overall account growth strategy Revenue management, systems and invoicing Ensure clear revenue activation plans for clients with prepay balances, working with the account team and beyond to put plans in place where needed Contribute to the regional team's revenue recognition targets Ensure data hygiene related to revenue forecasting activities Daily use of project management tool to ensure accurate and timely implementation of all programs Build out of online intake form data capturing mandatory data ahead of launch Coordinate billing instructions for finance to execute invoices Keep accurate tracking of where clients' spend is against prepay balances The CSM may be required to perform other duties as assigned by management, outside of their normal scope of work. About You 3+ years of Customer Success or related corporate experience Experienced project manager with proven experience in a customer success role Willingness to work in a fast-paced start-up environment and comfort around operating with an element of ambiguity Critical thinking skills: ability to problem solve independently and quickly Confident, accurate and clear communicator Self-starter able to operate in a high pressure, deadline driven, virtual environment Ability to influence others without direct authority and, at times, challenge the status- quo Proficiency in MS Office Suite Knowledgeable of marketing/sales messaging principles Passionate about clients and participants needs Life at EZRA Your Own World-class coach to help you grow personally and professionally. Coaching for Friends and family because coaching is a gift worth passing on. Charity Days to support the causes close to your heart - because doing good feels good. Learning Budget to fuel your curiosity. If it helps you grow, we're in. Weekly Wellbeing Hour just for you. No meetings. No emails. Just space to breathe, reflect, or reset. Regional benefits flex to fit your location and lifestyle. A welcoming place to do your best work. Comfortably, collaborative and inclusive. We're an equal opportunity employer dedicated to building a diverse team that reflects the communities in which we work, where everyone has a voice and feels able to be themselves. We believe that diversity strengthens to our culture and business. Valuing uniqueness and respecting our differences means we grow faster, become better, and achieve more. In the spirit of transparency, credentials are verified through background checks conducted upon conditional employment, in accordance with applicable laws.
Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'. We achieve this in two ways. First, we improve lives on the frontline through delivery of public services. Secondly, we use our knowledge to change 'the system', to fix the complex web that can trap and disempower those it was set up to help. With the heart of a charity and the mindset of a business, we are uniquely placed to deliver on this challenging agenda. Our Young People & Families (YP&F) Operational Hub delivers a wide range of integrated support services designed to help resolve complex difficulties experienced by young people and their families/carers. Support is provided to people who find themselves in a range of circumstances; they may be missing from home or have emotional, housing or substance misuse issues. We also support families where parents/carers are experiencing domestic abuse, substance misuse, emotional issues, homelessness or unemployment. Whatever the situation, we work alongside young people and their carers to find a way of stabilising their lives. Redthread is a hospital based youth work service, working alongside NHS staff and other professionals in emergency departments. Our experienced, specialist youth workers engage with and support young people, aiming to support them with their needs in hospital and post-discharge. We often meet young people at a moment of change and work with them to find a positive way forward. We provide long-term, holistic support. We consider every aspect of a young person s life and build support around them. About the Mental Health Youth Work Service Pilot The prevalence of reported mental health challenges in children and young people living in England have been increasing. In addition, research tells us that children and young people facing such challenges with their mental health are more likely to self-harm. For some children and young people, A&E Departments may be a first point of contact with healthcare services following self-harm. While in recent years the number of attendances by children and young people for mental health needs and/or self-harm have stabilised, there was a sharp increase in attendances following the pandemic. For children and young people who have gone to A&E for support with their mental health, such as following self-harm, waiting a long time in A&E can be hard. A&E Departments are often very busy and loud places and there is not always access to secluded space for those who have gone to A&E when experiencing difficulties with their mental health. Children and young people who are also neurodiverse may find the environment particularly challenging and overstimulating while they are waiting to access care and support. This pilot aims to strengthen the offer of support to young people aged 11-18 in A&E, and also consider the wider social and emotional wellbeing needs of those individuals whilst in that environment and following discharge by ensuring there is follow up support for a variety of services. The Mental Health Youth Work Service model has been informed by young people with experience of hospital attendances after self-harming, and their feedback has been used to shape the care we aim to deliver. The service runs across two hospital sites in London: King s College Hospital and Queen Elizabeth Hospital. There will be a team consisting of one Senior Youth Worker and a Youth Worker embedded in each site. Job Description Where you fit in This is an exciting new service working in partnership with King s College Hospital Accident and Emergency Department. The project is a pilot that aims to provide specialist Youth Work support for young people presenting to a hospital because of their mental health, and specifically where they attend because of self-harm. The Senior Youth Worker will lead on the Mental Health Youth Work service embedded within the A&E department. This will involve line management responsibilities for the Mental Health Youth Worker, partnership working to build relationships both internally within the hospital and externally in the local community, and with both statutory and non-statutory partners. The Senior Youth worker will be expected to support and build trusting relationships with young people who present with acute needs and are often in a crisis. They will manage a caseload of their own, with contact taking place both in the hospital and post-discharge in the community. The Senior Youth Worker will ensure the integration of the service at their respective hospital A&E department, and work alongside the Team Leader in reporting, monitoring and evaluation requirements Main Duties & Accountabilities • Lead the delivery of the Mental Health Youth Work service for young people aged 11-18 who attend the A&E department. Ensure that all young people are assessed holistically and care plans are tailored, trauma-informed and empowering, with the aim of reducing further harm. • Line manage the Mental Health Youth Worker, providing guidance and direction through regular contact and meetings, case allocation, caseload oversight and one-to-one supervision, both formally and informally. • In collaboration with the other Senior Youth Worker, provide overall support to the team to develop and improve skills, including assessment and recording, to ensure that Redthread s model of intervention is delivered consistently. • Promote high levels of wellbeing for staff members who are working with young people who have experienced acute and chronic mental health challenges • Hold a caseload and work with young people with often complex needs, in a range of settings, including in A&E, in the community, face-to-face and virtually where required, and promote their personal, educational, health and social development through all interactions • Assist with the on-going development of the service model to ensure that young people and other stakeholders gain the maximum benefit from Redthread s interventions • Along with the team, tailor and design youth work resources that are specific to the young people we are working with • Contribute to the training programme that Redthread provides for hospital staff, including informal microteaching and more formal presentations. • With support from the Team Leader, maintain strong working relationships within the Hospital, and NHS staff ensuring that Redthread youth workers are fully embedded in the health setting and are working with clinical staff to deliver a service that meets the needs of young people, including promoting the service within the hospital and attending appropriate internal meetings • Assist in building and maintaining strong working relationships with Redthread stakeholders, project partners and with other agencies working with young people and to represent Redthread at external meetings as required. • Ensure that as a team, you are proactive in researching and networking with other organisations working with young people in the area served by the hospital to ensure that the Youth Workers have a good knowledge of other services and projects that may be of interest to the young people we work with or appropriate for us to refer to. • Attend multi-disciplinary team meetings in hospital, working with ED staff and CAMHS teams to support and safeguard young people • Maintain a good level of professional knowledge of the issues affecting young people, particularly related to their mental health needs and self harm. • In all areas of the work, apply an in-depth understanding of safeguarding responsibilities when working with children and young people, and provide guidance to your team members that adheres to Redthread s Safeguarding policy and procedures and safeguarding policies of respective NHS Trusts. • Ensure information resources such as client forms, databases and contact files are kept fully up-to-date and secure, in line with GDPR, the Data Protection Act and our Confidentiality Policy and Consent Policy. Maintain high-quality recording of interventions with young people on our database, Salesforce, in line with Redthread s best-practice requirements. (Training will be provided.) • Collect and record evidence of project outcomes and young people s achievements, to ensure the completion of monitoring forms and project progress reports as required. • Work as part of a team to continue to develop the programme s monitoring and evaluation in order to facilitate internal reflection and learning, and to demonstrate its effectiveness and impact to external stakeholders. • To ensure that the Youth Worker accurately captures and records data on the CRM system. To ensure that it can be used to identify trends and provide insights. To use these insights and trends to shape service delivery and share information with partners. • With support from the Team Leader and oversight from the Service Manager, produce monthly and quarterly reports as required by funders and to inform leaders of the operational performance of the organisation. QUALIFICATIONS Essential: Relevant level 3 or 4 qualification in health & wellbeing, youth provision or similar or demonstrable equivalent experience Desirable: A degree-level qualification in social work, youth work, social science, education or another relevant field Qualifications in counselling and/or mental health first aid for young people KNOWLEDGE Essential • A thorough knowledge and understanding of the physical . click apply for full job details
Feb 08, 2026
Full time
Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'. We achieve this in two ways. First, we improve lives on the frontline through delivery of public services. Secondly, we use our knowledge to change 'the system', to fix the complex web that can trap and disempower those it was set up to help. With the heart of a charity and the mindset of a business, we are uniquely placed to deliver on this challenging agenda. Our Young People & Families (YP&F) Operational Hub delivers a wide range of integrated support services designed to help resolve complex difficulties experienced by young people and their families/carers. Support is provided to people who find themselves in a range of circumstances; they may be missing from home or have emotional, housing or substance misuse issues. We also support families where parents/carers are experiencing domestic abuse, substance misuse, emotional issues, homelessness or unemployment. Whatever the situation, we work alongside young people and their carers to find a way of stabilising their lives. Redthread is a hospital based youth work service, working alongside NHS staff and other professionals in emergency departments. Our experienced, specialist youth workers engage with and support young people, aiming to support them with their needs in hospital and post-discharge. We often meet young people at a moment of change and work with them to find a positive way forward. We provide long-term, holistic support. We consider every aspect of a young person s life and build support around them. About the Mental Health Youth Work Service Pilot The prevalence of reported mental health challenges in children and young people living in England have been increasing. In addition, research tells us that children and young people facing such challenges with their mental health are more likely to self-harm. For some children and young people, A&E Departments may be a first point of contact with healthcare services following self-harm. While in recent years the number of attendances by children and young people for mental health needs and/or self-harm have stabilised, there was a sharp increase in attendances following the pandemic. For children and young people who have gone to A&E for support with their mental health, such as following self-harm, waiting a long time in A&E can be hard. A&E Departments are often very busy and loud places and there is not always access to secluded space for those who have gone to A&E when experiencing difficulties with their mental health. Children and young people who are also neurodiverse may find the environment particularly challenging and overstimulating while they are waiting to access care and support. This pilot aims to strengthen the offer of support to young people aged 11-18 in A&E, and also consider the wider social and emotional wellbeing needs of those individuals whilst in that environment and following discharge by ensuring there is follow up support for a variety of services. The Mental Health Youth Work Service model has been informed by young people with experience of hospital attendances after self-harming, and their feedback has been used to shape the care we aim to deliver. The service runs across two hospital sites in London: King s College Hospital and Queen Elizabeth Hospital. There will be a team consisting of one Senior Youth Worker and a Youth Worker embedded in each site. Job Description Where you fit in This is an exciting new service working in partnership with King s College Hospital Accident and Emergency Department. The project is a pilot that aims to provide specialist Youth Work support for young people presenting to a hospital because of their mental health, and specifically where they attend because of self-harm. The Senior Youth Worker will lead on the Mental Health Youth Work service embedded within the A&E department. This will involve line management responsibilities for the Mental Health Youth Worker, partnership working to build relationships both internally within the hospital and externally in the local community, and with both statutory and non-statutory partners. The Senior Youth worker will be expected to support and build trusting relationships with young people who present with acute needs and are often in a crisis. They will manage a caseload of their own, with contact taking place both in the hospital and post-discharge in the community. The Senior Youth Worker will ensure the integration of the service at their respective hospital A&E department, and work alongside the Team Leader in reporting, monitoring and evaluation requirements Main Duties & Accountabilities • Lead the delivery of the Mental Health Youth Work service for young people aged 11-18 who attend the A&E department. Ensure that all young people are assessed holistically and care plans are tailored, trauma-informed and empowering, with the aim of reducing further harm. • Line manage the Mental Health Youth Worker, providing guidance and direction through regular contact and meetings, case allocation, caseload oversight and one-to-one supervision, both formally and informally. • In collaboration with the other Senior Youth Worker, provide overall support to the team to develop and improve skills, including assessment and recording, to ensure that Redthread s model of intervention is delivered consistently. • Promote high levels of wellbeing for staff members who are working with young people who have experienced acute and chronic mental health challenges • Hold a caseload and work with young people with often complex needs, in a range of settings, including in A&E, in the community, face-to-face and virtually where required, and promote their personal, educational, health and social development through all interactions • Assist with the on-going development of the service model to ensure that young people and other stakeholders gain the maximum benefit from Redthread s interventions • Along with the team, tailor and design youth work resources that are specific to the young people we are working with • Contribute to the training programme that Redthread provides for hospital staff, including informal microteaching and more formal presentations. • With support from the Team Leader, maintain strong working relationships within the Hospital, and NHS staff ensuring that Redthread youth workers are fully embedded in the health setting and are working with clinical staff to deliver a service that meets the needs of young people, including promoting the service within the hospital and attending appropriate internal meetings • Assist in building and maintaining strong working relationships with Redthread stakeholders, project partners and with other agencies working with young people and to represent Redthread at external meetings as required. • Ensure that as a team, you are proactive in researching and networking with other organisations working with young people in the area served by the hospital to ensure that the Youth Workers have a good knowledge of other services and projects that may be of interest to the young people we work with or appropriate for us to refer to. • Attend multi-disciplinary team meetings in hospital, working with ED staff and CAMHS teams to support and safeguard young people • Maintain a good level of professional knowledge of the issues affecting young people, particularly related to their mental health needs and self harm. • In all areas of the work, apply an in-depth understanding of safeguarding responsibilities when working with children and young people, and provide guidance to your team members that adheres to Redthread s Safeguarding policy and procedures and safeguarding policies of respective NHS Trusts. • Ensure information resources such as client forms, databases and contact files are kept fully up-to-date and secure, in line with GDPR, the Data Protection Act and our Confidentiality Policy and Consent Policy. Maintain high-quality recording of interventions with young people on our database, Salesforce, in line with Redthread s best-practice requirements. (Training will be provided.) • Collect and record evidence of project outcomes and young people s achievements, to ensure the completion of monitoring forms and project progress reports as required. • Work as part of a team to continue to develop the programme s monitoring and evaluation in order to facilitate internal reflection and learning, and to demonstrate its effectiveness and impact to external stakeholders. • To ensure that the Youth Worker accurately captures and records data on the CRM system. To ensure that it can be used to identify trends and provide insights. To use these insights and trends to shape service delivery and share information with partners. • With support from the Team Leader and oversight from the Service Manager, produce monthly and quarterly reports as required by funders and to inform leaders of the operational performance of the organisation. QUALIFICATIONS Essential: Relevant level 3 or 4 qualification in health & wellbeing, youth provision or similar or demonstrable equivalent experience Desirable: A degree-level qualification in social work, youth work, social science, education or another relevant field Qualifications in counselling and/or mental health first aid for young people KNOWLEDGE Essential • A thorough knowledge and understanding of the physical . click apply for full job details
I m recruiting for an established and growing furniture manufacturer that knows how to deliver at scale, we are looking for a well established Business Development Manager who can come in with a little black book of potential client within the public and private sector. This role is for a commercially switched-on Business Development Manager who genuinely understands furniture manufacturing and interiors not just how to sell it, but how it s made, specified, procured, and delivered. If you already have a trusted network across contractors, architects, designers, estates teams, procurement, or end clients, this is where you turn those relationships into long-term, profitable partnerships. You ll be responsible for driving new business across both public and private sector organisations, targeting opportunities such as: Education, healthcare, local authority and government frameworks Commercial offices, residential developers, hospitality and mixed-use projects Large-scale fit-outs, bespoke manufacturing, and repeat supply agreements The ideal candidate Proven experience in business development or sales within furniture manufacturing (or closely aligned interiors sectors) A strong understanding of manufacturing processes, lead times, materials, and specification-led sales An existing network of decision-makers and influencers and the confidence to use it Experience selling into public sector frameworks and/or private sector developers and contractors A self-starter mindset someone who doesn t wait for leads and doesn t need micromanaging If you know the furniture manufacturing world, understand how buying decisions really get made, and already have relationships you can activate this is a role where you ll be backed, rewarded, and taken seriously.
Feb 08, 2026
Full time
I m recruiting for an established and growing furniture manufacturer that knows how to deliver at scale, we are looking for a well established Business Development Manager who can come in with a little black book of potential client within the public and private sector. This role is for a commercially switched-on Business Development Manager who genuinely understands furniture manufacturing and interiors not just how to sell it, but how it s made, specified, procured, and delivered. If you already have a trusted network across contractors, architects, designers, estates teams, procurement, or end clients, this is where you turn those relationships into long-term, profitable partnerships. You ll be responsible for driving new business across both public and private sector organisations, targeting opportunities such as: Education, healthcare, local authority and government frameworks Commercial offices, residential developers, hospitality and mixed-use projects Large-scale fit-outs, bespoke manufacturing, and repeat supply agreements The ideal candidate Proven experience in business development or sales within furniture manufacturing (or closely aligned interiors sectors) A strong understanding of manufacturing processes, lead times, materials, and specification-led sales An existing network of decision-makers and influencers and the confidence to use it Experience selling into public sector frameworks and/or private sector developers and contractors A self-starter mindset someone who doesn t wait for leads and doesn t need micromanaging If you know the furniture manufacturing world, understand how buying decisions really get made, and already have relationships you can activate this is a role where you ll be backed, rewarded, and taken seriously.
Innovation Marketing Manager Slough (Head Office) with some travel to other sites. We operate a dynamic working model built on trust, choice and balance. Colleagues typically connect in person 3 days per week, as we know the best ideas and relationships grow when we collaborate side by side. We also offer Dynamic Friday Hours, giving colleagues the opportunity to flex their time and finish early on a Friday, where the role allows. Join our snack-loving team We're looking for an Innovation Marketing Manager to join us at KP Snacks. If you're ready to bring your ideas to the table, grow your skills and be part of a team that values what makes you, you - this could be your next big move. About the role This is a key role within our Marketing team, reporting to the Head of Innovation. You'll help grow our business by developing insight-driven, profitable and sustainable new products that excite our customers and lead category growth. You'll take creative ideas from consumer insights and turn them into reality, working cross-functionally and influencing stakeholders to deliver innovation that makes a difference. What's in it for you? We believe in rewarding our colleagues and helping them thrive. Here's a flavour of what we offer: £6,000 car cash allowance. Annual bonus scheme, with a strong track record of overachievement Comprehensive healthcare support - including Medicash Health Cash Plan or Private Healthcare, Digital GP, Best Doctors second opinion service and specialist cancer care KP Pension Plan - contribution matching up to 7% of your salary 25 days holiday, plus the option to buy more KP4ME - our online platform for benefits, discounts, wellbeing tools and more What will you be doing? Identify and develop consumer-led propositions that deliver category growth and commercial value, using deep knowledge of consumers, brands, and market trends Lead the end-to-end innovation process, from idea generation through Stage Gate, ensuring projects are insight-driven and commercially viable Create compelling concepts for research and consumer testing, translating insights into actionable product ideas Build robust business cases for new product development, including financial modelling and risk assessment Collaborate with cross-functional teams including Brand Marketing, Research & Insights, Product Development, Category Management, Shopper Marketing and Commercial teams Manage timelines and budgets for innovation projects, ensuring delivery against agreed milestones Influence senior stakeholders and secure buy-in for innovation proposals, presenting clear and persuasive recommendations Monitor market performance of launched products and identify opportunities for optimisation and future growth Work closely with Intersnack Group colleagues across Europe to share best practice and align on innovation objectives Who are we? We're KP Snacks, part of the Intersnack family. Across more than 30 countries, over 15,000 of us work together to make the snacks people love - from Hula Hoops to McCoy's. In the UK, we're a team of around 2,400 colleagues, based across seven sites and our Slough HQ. We're proud of our close-knit culture, where we speak up, celebrate differences and push boundaries together. We're committed to inclusion We're building a workplace where everyone belongs. If you don't tick every box, we'd still love to hear from you - your unique perspective could be just what we need. And if there's anything we can do to make the process easier for you, just let us know. We'd love to hear from you if you can bring: Significant experience in FMCG innovation or marketing, ideally within the food industry Proven track record of launching successful, insight-led products that deliver commercial results Strong understanding of consumer research, category dynamics and brand growth strategies Experience managing complex projects through Stage Gate processes Excellent stakeholder management and influencing skills, with the ability to engage senior leaders Strong financial acumen and ability to build commercially sound business cases Highly competent in PowerPoint and Excel; experience with Nielsen Answers and Kantar WorldPanel Online is advantageous
Feb 08, 2026
Full time
Innovation Marketing Manager Slough (Head Office) with some travel to other sites. We operate a dynamic working model built on trust, choice and balance. Colleagues typically connect in person 3 days per week, as we know the best ideas and relationships grow when we collaborate side by side. We also offer Dynamic Friday Hours, giving colleagues the opportunity to flex their time and finish early on a Friday, where the role allows. Join our snack-loving team We're looking for an Innovation Marketing Manager to join us at KP Snacks. If you're ready to bring your ideas to the table, grow your skills and be part of a team that values what makes you, you - this could be your next big move. About the role This is a key role within our Marketing team, reporting to the Head of Innovation. You'll help grow our business by developing insight-driven, profitable and sustainable new products that excite our customers and lead category growth. You'll take creative ideas from consumer insights and turn them into reality, working cross-functionally and influencing stakeholders to deliver innovation that makes a difference. What's in it for you? We believe in rewarding our colleagues and helping them thrive. Here's a flavour of what we offer: £6,000 car cash allowance. Annual bonus scheme, with a strong track record of overachievement Comprehensive healthcare support - including Medicash Health Cash Plan or Private Healthcare, Digital GP, Best Doctors second opinion service and specialist cancer care KP Pension Plan - contribution matching up to 7% of your salary 25 days holiday, plus the option to buy more KP4ME - our online platform for benefits, discounts, wellbeing tools and more What will you be doing? Identify and develop consumer-led propositions that deliver category growth and commercial value, using deep knowledge of consumers, brands, and market trends Lead the end-to-end innovation process, from idea generation through Stage Gate, ensuring projects are insight-driven and commercially viable Create compelling concepts for research and consumer testing, translating insights into actionable product ideas Build robust business cases for new product development, including financial modelling and risk assessment Collaborate with cross-functional teams including Brand Marketing, Research & Insights, Product Development, Category Management, Shopper Marketing and Commercial teams Manage timelines and budgets for innovation projects, ensuring delivery against agreed milestones Influence senior stakeholders and secure buy-in for innovation proposals, presenting clear and persuasive recommendations Monitor market performance of launched products and identify opportunities for optimisation and future growth Work closely with Intersnack Group colleagues across Europe to share best practice and align on innovation objectives Who are we? We're KP Snacks, part of the Intersnack family. Across more than 30 countries, over 15,000 of us work together to make the snacks people love - from Hula Hoops to McCoy's. In the UK, we're a team of around 2,400 colleagues, based across seven sites and our Slough HQ. We're proud of our close-knit culture, where we speak up, celebrate differences and push boundaries together. We're committed to inclusion We're building a workplace where everyone belongs. If you don't tick every box, we'd still love to hear from you - your unique perspective could be just what we need. And if there's anything we can do to make the process easier for you, just let us know. We'd love to hear from you if you can bring: Significant experience in FMCG innovation or marketing, ideally within the food industry Proven track record of launching successful, insight-led products that deliver commercial results Strong understanding of consumer research, category dynamics and brand growth strategies Experience managing complex projects through Stage Gate processes Excellent stakeholder management and influencing skills, with the ability to engage senior leaders Strong financial acumen and ability to build commercially sound business cases Highly competent in PowerPoint and Excel; experience with Nielsen Answers and Kantar WorldPanel Online is advantageous
Market leading KBB premium brand manufacturer Junior A&D specification sales role working on some of the most prestigeous commercial projects The role of Junior A&D Specification Sales Manager Targeting commercial projects including hotels, bars, restaurants, and office spaces as part of your A&D specification work Driving A&D specification opportunities with architects, designers, and consultants Building long-term relationships with design teams and key decision makers in the A&D specification sector Managing a project pipeline and ensuring accurate reporting of all A&D specification activity Presenting solutions, delivering CPD presentations, and supporting design teams with A&D specification knowledge Representing a premium brand professionally across the London area, contributing to A&D specification growth The company hiring a Junior A&D Specification Sales Manager The company is a market-leading manufacturer of premium interior products, renowned for quality, innovation, and design. Working across commercial sectors, the business partners closely with architects, designers, and specifiers to deliver A&D specification solutions that transform spaces. This role offers the opportunity to join a supportive, ambitious team with structured training and career progression, providing exposure to a wide range of high-profile commercial projects. You will be part of a company that values professional development and rewards strong performance in A&D specification sales. The candidate requirements for the Junior A&D Specification Sales Manager 2nd or 3rd sales role, looking to accelerate your career in A&D specification sales Experience in specification or project-based sales, already on an upward trajectory in A&D specification Confident in presenting to architects, designers, and other specifiers Strong relationship-building skills with design professionals Ability to manage multiple projects and priorities simultaneously Ambitious, driven, and motivated to develop in the architecture and design sector Customer-focused, professional, and proactive in delivering A&D specification solutions The package for the Junior A&D Specification Sales Manager Up to 58,000 basic salary 20% bonus Hybrid working plus company car 27 days holiday plus bank holidays Structured training and career progression Exposure to high-profile commercial projects across London Ref: CPJ1804
Feb 08, 2026
Full time
Market leading KBB premium brand manufacturer Junior A&D specification sales role working on some of the most prestigeous commercial projects The role of Junior A&D Specification Sales Manager Targeting commercial projects including hotels, bars, restaurants, and office spaces as part of your A&D specification work Driving A&D specification opportunities with architects, designers, and consultants Building long-term relationships with design teams and key decision makers in the A&D specification sector Managing a project pipeline and ensuring accurate reporting of all A&D specification activity Presenting solutions, delivering CPD presentations, and supporting design teams with A&D specification knowledge Representing a premium brand professionally across the London area, contributing to A&D specification growth The company hiring a Junior A&D Specification Sales Manager The company is a market-leading manufacturer of premium interior products, renowned for quality, innovation, and design. Working across commercial sectors, the business partners closely with architects, designers, and specifiers to deliver A&D specification solutions that transform spaces. This role offers the opportunity to join a supportive, ambitious team with structured training and career progression, providing exposure to a wide range of high-profile commercial projects. You will be part of a company that values professional development and rewards strong performance in A&D specification sales. The candidate requirements for the Junior A&D Specification Sales Manager 2nd or 3rd sales role, looking to accelerate your career in A&D specification sales Experience in specification or project-based sales, already on an upward trajectory in A&D specification Confident in presenting to architects, designers, and other specifiers Strong relationship-building skills with design professionals Ability to manage multiple projects and priorities simultaneously Ambitious, driven, and motivated to develop in the architecture and design sector Customer-focused, professional, and proactive in delivering A&D specification solutions The package for the Junior A&D Specification Sales Manager Up to 58,000 basic salary 20% bonus Hybrid working plus company car 27 days holiday plus bank holidays Structured training and career progression Exposure to high-profile commercial projects across London Ref: CPJ1804
Location: UK-wide Business Area: Digital Salary Details: Competitive basic salary plus additional benefits Reporting to the Digital Transformation Director, you will lead initial client engagement meetings as a subject matter expert to understand requirements and explore potential solutions. You will also be responsible for driving customer engagements focused on the deployment, governance, and optimisation of Microsoft 365 solutions. This role blends deep technical expertise with strategic insight to deliver high-quality outcomes, enhance user adoption, and support innovation across the full Microsoft 365 ecosystem. "a great place to work, a great place to be a customer" Key Responsibilities: Lead and oversee fileserver-to-M365 migration projects, including SharePoint, OneDrive, and Teams. Architect and deliver modern SharePoint Online intranet solutions, covering hub site strategy, information architecture, and adoption planning. Define and implement governance frameworks across Microsoft 365, including lifecycle management, retention, compliance, and secure collaboration. Lead design and discovery workshops with customers to understand requirements and agree technical solutions. Deliver end-to-end project engagements-design, implementation, testing, handover, documentation, and support-either independently or alongside a project manager. Drive adoption of Microsoft 365 features and capabilities across customer organisations. Support automation initiatives and integration across Microsoft 365 workloads. Act as an escalation point for complex or high-priority support issues, providing expert guidance and hands-on assistance to ensure timely and effective resolution. Presales and Marketing: Drive adoption of Microsoft 365 features and capabilities across customer organisations. Design and deliver webinars, seminars, and training sessions for customers and internal teams, in collaboration with the Head of Sales. Deliver webinars and seminars showcasing current and future Microsoft 365 capabilities to support new business generation. Act as an escalation point for complex or high-priority support issues, providing expert guidance and hands-on assistance to ensure timely and effective resolution. Innovation & Continuous Improvement: Keep up to date with the Microsoft 365 roadmap and market trends to understand new features, assess their impact and provide strategic guidance. Demonstrate a commitment to personal development by proactively seeking opportunities to enhance your knowledge and skills. Provide guidance and mentor colleagues, to promote knowledge sharing and enhance delivery quality. Security, Governance & Compliance Provide leadership across M365 security and compliance capabilities such as: Conditional Access Information Protection & Sensitivity Labelling Retention and Records Management Secure external sharing governance Ensure all delivered solutions meet regulatory, organisational, and customer-specific compliance requirements. Key Skills & Experience: Proven experience in a senior M365 or Modern Workplace consultancy or architecture role. Strong leadership background with demonstrable experience guiding and developing technical teams. Expertise in SharePoint Online, Teams, OneDrive, Exchange Online, and the wider Microsoft 365 stack. Deep understanding of governance, security, and compliance features within M365. Strong presentation and communication skills, with confidence presenting to both technical and non-technical audiences. Hands-on experience leading fileserver-to-M365 migrations and designing SharePoint intranet solutions. Ability to translate business requirements into scalable, secure, and user-centric solutions. High standard of written documentation and solution design. More about you: Excellent communication skills, including being able to communicate technical ideas to non-technical audiences. Proven ability to engage with senior business stakeholders. Track record of being able to produce clear and concise design documentation and reports. Confidence in creating and delivering presentations to both remote and in-person audiences. Preferred Qualifications: One or more of the following Microsoft certifications is considered advantageous: MS-102 (Microsoft 365 Administrator) MS-700 (Managing Microsoft Teams) SC-401 (Administering Information Security in Microsoft 365) What's in it for you? Competitive basic salary plus additional benefits and growth opportunities. Your Benefits at Chess: We care about your health, wellbeing, and career. Here's what you'll enjoy: Private healthcare (free after 1 year) Eye tests, flu jabs, and on-site health checks Mental health support from trained First Aiders A Wellbeing Day after 1 year Half-Day Fridays-start your weekend early! Hybrid working support with a home office allowance 25 days holiday plus bank holidays Buy or sell up to 5 holidays twice a year Perkbox discounts on shopping, travel, fitness, and more Points-based rewards from year 2 Charity donation matching (up to £100) Recognition platform to celebrate your wins EE SIM offers for you and your family £1000 referral bonus Learn 2 Earn scheme to boost your salary Team socials and celebrations Bespoke onboarding and leadership training Dedicated Culture Team to support you Working Hours & Location: A standard week is 37 hours, Monday to Friday. Flexible, hybrid position with a home-first working policy. Allowing you to enjoy the flexibility of working from home whilst also having the option to work from one of our many local hubs spread throughout the UK. Ad-hoc travel to offices within the group and other locations may be required on occasion. Why Join Chess? Chess is one of the UK's leading independent and trusted technology service providers, employing over 280 skilled people across the UK, supporting over 18,000 UK businesses. Diversity, equality, and inclusion is at the heart of our Chess culture, and we are passionate about our One Team spirit. We're extremely proud that our people voted us No.1 in the 2018 The 100 Best Companies to Work for list, and we continue to celebrate more than 17 years in the top 100. Our continued focus on growth creates opportunity for everyone to progress their career, to develop knowledge and skills, to gain reward and recognition and to maximise their potential. The growth and success of our people ensures the growth and success of our business. Equal Opportunities Statement At Chess ICT, we value diversity and are committed to creating an inclusive workforce. We want to make sure everyone has a fair chance and opportunity throughout the application process. If you require any adjustments during your application or interview, please feel comfortable reaching out to our recruitment team so we can support you. We believe that if you're not growing, we're not growing. Application Form Name Email Address Pronouns Country of residence CV upload Salary Expectations Open to Travel How did you hear about this job? If you found this job through a referral, please state who referred you Your LinkedIn Profile Notice Period Consent for storing submitted data Yes, I give permission to store and process my data in line with Chess' privacy policy (visit our privacy page for more information)
Feb 08, 2026
Full time
Location: UK-wide Business Area: Digital Salary Details: Competitive basic salary plus additional benefits Reporting to the Digital Transformation Director, you will lead initial client engagement meetings as a subject matter expert to understand requirements and explore potential solutions. You will also be responsible for driving customer engagements focused on the deployment, governance, and optimisation of Microsoft 365 solutions. This role blends deep technical expertise with strategic insight to deliver high-quality outcomes, enhance user adoption, and support innovation across the full Microsoft 365 ecosystem. "a great place to work, a great place to be a customer" Key Responsibilities: Lead and oversee fileserver-to-M365 migration projects, including SharePoint, OneDrive, and Teams. Architect and deliver modern SharePoint Online intranet solutions, covering hub site strategy, information architecture, and adoption planning. Define and implement governance frameworks across Microsoft 365, including lifecycle management, retention, compliance, and secure collaboration. Lead design and discovery workshops with customers to understand requirements and agree technical solutions. Deliver end-to-end project engagements-design, implementation, testing, handover, documentation, and support-either independently or alongside a project manager. Drive adoption of Microsoft 365 features and capabilities across customer organisations. Support automation initiatives and integration across Microsoft 365 workloads. Act as an escalation point for complex or high-priority support issues, providing expert guidance and hands-on assistance to ensure timely and effective resolution. Presales and Marketing: Drive adoption of Microsoft 365 features and capabilities across customer organisations. Design and deliver webinars, seminars, and training sessions for customers and internal teams, in collaboration with the Head of Sales. Deliver webinars and seminars showcasing current and future Microsoft 365 capabilities to support new business generation. Act as an escalation point for complex or high-priority support issues, providing expert guidance and hands-on assistance to ensure timely and effective resolution. Innovation & Continuous Improvement: Keep up to date with the Microsoft 365 roadmap and market trends to understand new features, assess their impact and provide strategic guidance. Demonstrate a commitment to personal development by proactively seeking opportunities to enhance your knowledge and skills. Provide guidance and mentor colleagues, to promote knowledge sharing and enhance delivery quality. Security, Governance & Compliance Provide leadership across M365 security and compliance capabilities such as: Conditional Access Information Protection & Sensitivity Labelling Retention and Records Management Secure external sharing governance Ensure all delivered solutions meet regulatory, organisational, and customer-specific compliance requirements. Key Skills & Experience: Proven experience in a senior M365 or Modern Workplace consultancy or architecture role. Strong leadership background with demonstrable experience guiding and developing technical teams. Expertise in SharePoint Online, Teams, OneDrive, Exchange Online, and the wider Microsoft 365 stack. Deep understanding of governance, security, and compliance features within M365. Strong presentation and communication skills, with confidence presenting to both technical and non-technical audiences. Hands-on experience leading fileserver-to-M365 migrations and designing SharePoint intranet solutions. Ability to translate business requirements into scalable, secure, and user-centric solutions. High standard of written documentation and solution design. More about you: Excellent communication skills, including being able to communicate technical ideas to non-technical audiences. Proven ability to engage with senior business stakeholders. Track record of being able to produce clear and concise design documentation and reports. Confidence in creating and delivering presentations to both remote and in-person audiences. Preferred Qualifications: One or more of the following Microsoft certifications is considered advantageous: MS-102 (Microsoft 365 Administrator) MS-700 (Managing Microsoft Teams) SC-401 (Administering Information Security in Microsoft 365) What's in it for you? Competitive basic salary plus additional benefits and growth opportunities. Your Benefits at Chess: We care about your health, wellbeing, and career. Here's what you'll enjoy: Private healthcare (free after 1 year) Eye tests, flu jabs, and on-site health checks Mental health support from trained First Aiders A Wellbeing Day after 1 year Half-Day Fridays-start your weekend early! Hybrid working support with a home office allowance 25 days holiday plus bank holidays Buy or sell up to 5 holidays twice a year Perkbox discounts on shopping, travel, fitness, and more Points-based rewards from year 2 Charity donation matching (up to £100) Recognition platform to celebrate your wins EE SIM offers for you and your family £1000 referral bonus Learn 2 Earn scheme to boost your salary Team socials and celebrations Bespoke onboarding and leadership training Dedicated Culture Team to support you Working Hours & Location: A standard week is 37 hours, Monday to Friday. Flexible, hybrid position with a home-first working policy. Allowing you to enjoy the flexibility of working from home whilst also having the option to work from one of our many local hubs spread throughout the UK. Ad-hoc travel to offices within the group and other locations may be required on occasion. Why Join Chess? Chess is one of the UK's leading independent and trusted technology service providers, employing over 280 skilled people across the UK, supporting over 18,000 UK businesses. Diversity, equality, and inclusion is at the heart of our Chess culture, and we are passionate about our One Team spirit. We're extremely proud that our people voted us No.1 in the 2018 The 100 Best Companies to Work for list, and we continue to celebrate more than 17 years in the top 100. Our continued focus on growth creates opportunity for everyone to progress their career, to develop knowledge and skills, to gain reward and recognition and to maximise their potential. The growth and success of our people ensures the growth and success of our business. Equal Opportunities Statement At Chess ICT, we value diversity and are committed to creating an inclusive workforce. We want to make sure everyone has a fair chance and opportunity throughout the application process. If you require any adjustments during your application or interview, please feel comfortable reaching out to our recruitment team so we can support you. We believe that if you're not growing, we're not growing. Application Form Name Email Address Pronouns Country of residence CV upload Salary Expectations Open to Travel How did you hear about this job? If you found this job through a referral, please state who referred you Your LinkedIn Profile Notice Period Consent for storing submitted data Yes, I give permission to store and process my data in line with Chess' privacy policy (visit our privacy page for more information)
Talent & People About Outpost What if going global was as simple as going local? Outpost is building the AI global trade engine. The accumulated knowledge of every rule you'd need to sell internationally, turned into infrastructure. Tell us what you're selling. We'll tell you how to sell it everywhere. We operate as Merchant of Record or Tax of Record across 58+ tax jurisdictions. Full liability transfer, or just the tax layer. We do the analysis, we handle the setup, we absorb the liability. Sell anything, anywhere. Without compromise. The Role This is a Talent & People role for someone who wants to build the team and culture of a category-defining company. You'll report directly to the CEO and own how Outpost hires. Initially that means recruiting: sourcing, closing, and building the pipeline of exceptional people who will define the company. Over time, you'll build the broader people function: onboarding, performance, compensation, employee experience, and culture. This might be the most important role at Outpost. We're a small team building something ambitious. Every hire matters. The wrong person slows everyone down. The right person changes what's possible. You'll be the person who makes sure we only hire right people. You're a recruiter who wants to do more. You've seen what great looks like at a fast-scaling company and you want to build that from scratch. You care about culture as much as headcount. You want to own the full people function, not just fill roles. What You'll Get Yes, the work is intense. But in return, you'll shape who Outpost becomes. You'll work directly with the CEO, build the team from 15 people to whatever comes next, and define the culture and people practices that will scale with the company. If you want to build something that matters, this is the seat. What You'll Do Recruiting (Day One) Own the full recruiting process: sourcing, screening, closing Build pipeline for critical roles across engineering, commercial, operations, and legal Partner with hiring managers to define what great looks like for each role Create a candidate experience that reflects who we are Close exceptional candidates in a competitive market People & Culture (Over Time) Build onboarding that gets new hires productive fast Design performance frameworks that reward impact Develop compensation structures that are fair and competitive Create the rituals and practices that define Outpost culture Own employee experience from offer to exit Infrastructure Build the systems and processes that scale with the team Manage tools, contracts, and people admin Ensure compliance across jurisdictions as we grow Create documentation and playbooks for everything people-related Example Projects Hire the next 15 people and build the playbook for how we recruit Source and close a Head of Sales in a competitive market Design the onboarding programme that gets new hires contributing in week one Build the performance review process from scratch Create the compensation framework that lets us compete for top talent Define the cultural rituals that keep the team connected as we scale Build the employer brand that attracts people who belong here What We're Looking For Ideal background: In-house recruiting at a fast-scaling startup or scaleup (Revolut, Monzo, Wise, or similar) Hired across multiple functions: engineering, commercial, operations Seen what good looks like at a company that scaled quickly Bonus: exposure to broader people ops, not just recruiting Signals we care about: You've closed hard-to-get candidates in competitive markets You care about quality over speed. You'd rather wait than hire wrong You think about culture as much as headcount You want to build the people function, not just fill roles You're comfortable with ambiguity. Startups don't come with playbooks You want to own outcomes, not just run process Bias for action. You source, you close, you iterate What this role is not: Not an agency recruiter moving in-house Not someone who only wants to do recruiting forever Not someone who needs a big team or mature process to be effective Not someone who waits to be told what roles to fill Why This Role Is Different Most talent roles are about filling requisitions. This role is about building a company. You'll decide who joins Outpost. You'll shape the culture. You'll build the people function from scratch. Every hire you make will compound into what the company becomes. If you want to build the team behind global commerce infrastructure, this is it. Outpost Team Our team were leaders at Revolut, Airwallex, Adyen and Wayflyer, and we're backed by top-tier investors who have built or backed some of the world's leading fintechs. What We Offer Equity and salary in a well-funded startup Ability to own your work and move fast Direct access to the CEO and founding team A global mission with real impact Low politics, high output A culture of builders, not talkers Working Style We work together in person in London. We believe the hardest problems are solved in the room. Learn More Outpost Culture: Notion link; Outpost founder: Little Goat Labs Outpost is where the hard problems are. If you want to build the team behind global commerce infrastructure, we'd love to hear from you.
Feb 08, 2026
Full time
Talent & People About Outpost What if going global was as simple as going local? Outpost is building the AI global trade engine. The accumulated knowledge of every rule you'd need to sell internationally, turned into infrastructure. Tell us what you're selling. We'll tell you how to sell it everywhere. We operate as Merchant of Record or Tax of Record across 58+ tax jurisdictions. Full liability transfer, or just the tax layer. We do the analysis, we handle the setup, we absorb the liability. Sell anything, anywhere. Without compromise. The Role This is a Talent & People role for someone who wants to build the team and culture of a category-defining company. You'll report directly to the CEO and own how Outpost hires. Initially that means recruiting: sourcing, closing, and building the pipeline of exceptional people who will define the company. Over time, you'll build the broader people function: onboarding, performance, compensation, employee experience, and culture. This might be the most important role at Outpost. We're a small team building something ambitious. Every hire matters. The wrong person slows everyone down. The right person changes what's possible. You'll be the person who makes sure we only hire right people. You're a recruiter who wants to do more. You've seen what great looks like at a fast-scaling company and you want to build that from scratch. You care about culture as much as headcount. You want to own the full people function, not just fill roles. What You'll Get Yes, the work is intense. But in return, you'll shape who Outpost becomes. You'll work directly with the CEO, build the team from 15 people to whatever comes next, and define the culture and people practices that will scale with the company. If you want to build something that matters, this is the seat. What You'll Do Recruiting (Day One) Own the full recruiting process: sourcing, screening, closing Build pipeline for critical roles across engineering, commercial, operations, and legal Partner with hiring managers to define what great looks like for each role Create a candidate experience that reflects who we are Close exceptional candidates in a competitive market People & Culture (Over Time) Build onboarding that gets new hires productive fast Design performance frameworks that reward impact Develop compensation structures that are fair and competitive Create the rituals and practices that define Outpost culture Own employee experience from offer to exit Infrastructure Build the systems and processes that scale with the team Manage tools, contracts, and people admin Ensure compliance across jurisdictions as we grow Create documentation and playbooks for everything people-related Example Projects Hire the next 15 people and build the playbook for how we recruit Source and close a Head of Sales in a competitive market Design the onboarding programme that gets new hires contributing in week one Build the performance review process from scratch Create the compensation framework that lets us compete for top talent Define the cultural rituals that keep the team connected as we scale Build the employer brand that attracts people who belong here What We're Looking For Ideal background: In-house recruiting at a fast-scaling startup or scaleup (Revolut, Monzo, Wise, or similar) Hired across multiple functions: engineering, commercial, operations Seen what good looks like at a company that scaled quickly Bonus: exposure to broader people ops, not just recruiting Signals we care about: You've closed hard-to-get candidates in competitive markets You care about quality over speed. You'd rather wait than hire wrong You think about culture as much as headcount You want to build the people function, not just fill roles You're comfortable with ambiguity. Startups don't come with playbooks You want to own outcomes, not just run process Bias for action. You source, you close, you iterate What this role is not: Not an agency recruiter moving in-house Not someone who only wants to do recruiting forever Not someone who needs a big team or mature process to be effective Not someone who waits to be told what roles to fill Why This Role Is Different Most talent roles are about filling requisitions. This role is about building a company. You'll decide who joins Outpost. You'll shape the culture. You'll build the people function from scratch. Every hire you make will compound into what the company becomes. If you want to build the team behind global commerce infrastructure, this is it. Outpost Team Our team were leaders at Revolut, Airwallex, Adyen and Wayflyer, and we're backed by top-tier investors who have built or backed some of the world's leading fintechs. What We Offer Equity and salary in a well-funded startup Ability to own your work and move fast Direct access to the CEO and founding team A global mission with real impact Low politics, high output A culture of builders, not talkers Working Style We work together in person in London. We believe the hardest problems are solved in the room. Learn More Outpost Culture: Notion link; Outpost founder: Little Goat Labs Outpost is where the hard problems are. If you want to build the team behind global commerce infrastructure, we'd love to hear from you.
Are you an experienced B2B internal sales or account manager, perhaps you have been successful in telesales, call centre or similar environment? Working for a leading global distributor of electrical/electronic products, you will be dealing with customers by phone and email. Also attending sales meetings and working on some big sales pipeline projects with your colleagues click apply for full job details
Feb 08, 2026
Full time
Are you an experienced B2B internal sales or account manager, perhaps you have been successful in telesales, call centre or similar environment? Working for a leading global distributor of electrical/electronic products, you will be dealing with customers by phone and email. Also attending sales meetings and working on some big sales pipeline projects with your colleagues click apply for full job details
HC Facility Management Limited
Sheffield, Yorkshire
Overview Responsible To: Area Manager Key Relationships: Area Manager, Multi site Head Housekeepers, and Departmental team in the Support Services Office Company Overview: HotelCare, the UK's foremost hotel support services provider, boasts over 30 years of experience serving up to 200 plus hotels nationwide. Offering premium staff and services, including cleaning over 10,000 rooms daily and catering to various sectors such as apartments, leisure facilities, public areas, and corporate offices, we collaborate with ICE UK and Abbe ltd to introduce sustainable cleaning solutions, reducing our carbon footprint while upholding quality service. Job Overview: The post holder will ensure that all sites are under your control and fully supported at all times. Maximising profit through the achievement of Productivity targets, wages, cleanliness standards, overheads and all other business and financial targets. To ensure sites consistency through communication, setting clear expectations, managing performance and compliance to all policies and procedures. To hold monthly client meetings to review site performance. The role will require you to work a number of hours/shifts across the given sites based on the Labour Model. Job Description Key Responsibilities First port of call for client and Head Housekeeper through regular site visits and monthly client catch-ups. To lead, coach and support your Head Housekeepers to achieve the minimum quality requirements whilst engaging your teams to be the very best Recruiting, training and developing site teams. Lead teams to maintaining required productivity and required standards in the Housekeeping Department of your sites. Manage any employee relations matters in accordance with current Hotelcare HR policies and procedures. This may include but is not limited to investigations, disciplinaries and grievance hearings. To adhere to all Hotelcare Policies and Procedures. Ensure that all legal aspects are delivered to standard across all sites. Ensure all Health and Safety requirements are met, to the company standard, and to ensure the safety of all staff. Ensure that the security of staff and property is guaranteed through the adherence to company policies and procedures. Ensure that you and your teams project a professional image and attitude adhering to company uniform policy at all times. Ensure that all teams meet the required standards of performance of their job at all times. Adopt a zero-tolerance approach to all areas of both you and your team's performance. Adhere to all personnel policies and procedures as laid down by the company. Carry out any other duties as directed by the company. Commercial Responsibilities Ensure that all sites are aware of financial targets and performance against these. Ensure all cost of sales and financial targets are attained. Manage individual site performance and take any necessary action to help improve. Review performance regularly and provide feedback to line manager and individual sites. Ensure cleanliness standards are being consistently delivered on each site, in line with client expectations, through monthly meetings. Business Responsibilities Review weekly performance reports and take action where needed to improve performance in these areas. All sites to be aware of required headcount, and ensure that this is consistently reviewed in line with recruitment. Manage a team of professionals on a daily basis to meet or exceed company objectives. Ensure all HHK's, Deputies and supervisory teams are professionally trained to meet the requirements of their job. Communicate regularly with our clients. Maintain high staff satisfaction and manage staff turnover. Ensure all Service Level Agreements (SLA's) are being delivered. Demonstrate initiative by using a problem-solving approach to issues under your control. Address team concerns and provide direction whenever needed. Build strong working relationships and maintain effective communication with team members. Person specification Experience Experience working in a multi-site or Dual Housekeeper capacity. Experience in successfully leading a team. Skills and knowledge Effective written, verbal and presentation skills. A 'Can Do' attitude. Excellent customer relationship management skills. Demonstrated Hotelcare behaviours of professionalism and people skills. Excellent personal effectiveness and time management skills. Ability to prioritise and multi-task. Effective IT skills including Microsoft office. Self-motivated, self-aware and demonstrates personal accountability. Flexibility in approaching work situations and the ability to travel and stay away overnight from time to time and work weekends and evenings as the business demands. Ability to work confidentially and with integrity. Results focussed and analytical. Flexibility You may be required to work different and/or additional hours of work (from those to which you have been previously notified in respect of any period) and carry out the additional reasonable tasks to meet the needs of the Company and their clients.
Feb 08, 2026
Full time
Overview Responsible To: Area Manager Key Relationships: Area Manager, Multi site Head Housekeepers, and Departmental team in the Support Services Office Company Overview: HotelCare, the UK's foremost hotel support services provider, boasts over 30 years of experience serving up to 200 plus hotels nationwide. Offering premium staff and services, including cleaning over 10,000 rooms daily and catering to various sectors such as apartments, leisure facilities, public areas, and corporate offices, we collaborate with ICE UK and Abbe ltd to introduce sustainable cleaning solutions, reducing our carbon footprint while upholding quality service. Job Overview: The post holder will ensure that all sites are under your control and fully supported at all times. Maximising profit through the achievement of Productivity targets, wages, cleanliness standards, overheads and all other business and financial targets. To ensure sites consistency through communication, setting clear expectations, managing performance and compliance to all policies and procedures. To hold monthly client meetings to review site performance. The role will require you to work a number of hours/shifts across the given sites based on the Labour Model. Job Description Key Responsibilities First port of call for client and Head Housekeeper through regular site visits and monthly client catch-ups. To lead, coach and support your Head Housekeepers to achieve the minimum quality requirements whilst engaging your teams to be the very best Recruiting, training and developing site teams. Lead teams to maintaining required productivity and required standards in the Housekeeping Department of your sites. Manage any employee relations matters in accordance with current Hotelcare HR policies and procedures. This may include but is not limited to investigations, disciplinaries and grievance hearings. To adhere to all Hotelcare Policies and Procedures. Ensure that all legal aspects are delivered to standard across all sites. Ensure all Health and Safety requirements are met, to the company standard, and to ensure the safety of all staff. Ensure that the security of staff and property is guaranteed through the adherence to company policies and procedures. Ensure that you and your teams project a professional image and attitude adhering to company uniform policy at all times. Ensure that all teams meet the required standards of performance of their job at all times. Adopt a zero-tolerance approach to all areas of both you and your team's performance. Adhere to all personnel policies and procedures as laid down by the company. Carry out any other duties as directed by the company. Commercial Responsibilities Ensure that all sites are aware of financial targets and performance against these. Ensure all cost of sales and financial targets are attained. Manage individual site performance and take any necessary action to help improve. Review performance regularly and provide feedback to line manager and individual sites. Ensure cleanliness standards are being consistently delivered on each site, in line with client expectations, through monthly meetings. Business Responsibilities Review weekly performance reports and take action where needed to improve performance in these areas. All sites to be aware of required headcount, and ensure that this is consistently reviewed in line with recruitment. Manage a team of professionals on a daily basis to meet or exceed company objectives. Ensure all HHK's, Deputies and supervisory teams are professionally trained to meet the requirements of their job. Communicate regularly with our clients. Maintain high staff satisfaction and manage staff turnover. Ensure all Service Level Agreements (SLA's) are being delivered. Demonstrate initiative by using a problem-solving approach to issues under your control. Address team concerns and provide direction whenever needed. Build strong working relationships and maintain effective communication with team members. Person specification Experience Experience working in a multi-site or Dual Housekeeper capacity. Experience in successfully leading a team. Skills and knowledge Effective written, verbal and presentation skills. A 'Can Do' attitude. Excellent customer relationship management skills. Demonstrated Hotelcare behaviours of professionalism and people skills. Excellent personal effectiveness and time management skills. Ability to prioritise and multi-task. Effective IT skills including Microsoft office. Self-motivated, self-aware and demonstrates personal accountability. Flexibility in approaching work situations and the ability to travel and stay away overnight from time to time and work weekends and evenings as the business demands. Ability to work confidentially and with integrity. Results focussed and analytical. Flexibility You may be required to work different and/or additional hours of work (from those to which you have been previously notified in respect of any period) and carry out the additional reasonable tasks to meet the needs of the Company and their clients.
Overview Civic Trees operates on a National basis from a dual depot/office facility in North London. Operationally, Civic Trees falls under the East Region of Glendale. Founded in 1963, Civic Trees pioneered the UK market in the supply & planting of large mature trees. Civic Trees also made commercial tree moving a viable business, investing heavily in bespoke machinery to allow for the largest trees to be relocated at a competitive cost. In 2006 Civic Trees was acquired by Glendale to complement its wider green services business. Civic Trees has an annual value in excess of £1 million, delivering various projects ranging in value from £5,000 to in excess of £500,000, nationwide. Job Description This role is an integral part of the Civic Trees business development and sales function and brings the areas of the whole team together. The objective of the role is to ensure smooth running of the business, assist in the securing of business opportunities for existing and new clients and to help grow the revenue of the various clients that we engage with, ensure profitably and forward planning meeting the business plan objectives. The successful candidate will drive the sales team meeting sales targets, ensure accurate pricing and compiling of proposals to win new business and retain existing clients. The role offers opportunities for an individual to enhance existing and develop new skills, whilst contributing to the company's growth and success. Reporting directly to Regional Director East Region the candidate will be required to demonstrate excellent communication and organisational skills and have experience in receiving, reviewing and estimating tenders. Key responsibilities of the role will be to: Ensuring the business reaches budget as a minimum with the view to exceed and meet financial targets of the company Maintain, and improve where possible, the positive health and safety and zero harm culture Developing and implementing annual marketing plans Seek new markets in which to operate Overview the successful management of all company assets. Pricing tenders in accordance with company policy. Preparation of written submissions accompanying tenders professionally and to timescale. Ensure the accurate and timely completion of tender submissions. Preparing and presenting tender information to the Regional Director Lead Generation of new customers Quoting works and chasing responses Assist in the preparation for pre and post tender interviews in order to deliver high quality and relevant presentations on behalf of the company Assist in identifying suitable tendering opportunities for the Company to pursue. Assist in identifying opportunities within existing businesses, and work to secure long term extensions. Undertake necessary research and communicate with Regional and Sales Managers and operational staff to obtain all necessary information required to submit tenders. Establish knowledge of the company's key markets and competitors, and carry out market research projects in order to maintain this knowledge base. Ensure the business's record keeping with respect to its tenders and contracts is kept up to date. Assist in the programming of new jobs To take on any associated project work within Glendale to assist the smooth running of the business. Prepare reports for the Regional Manager Undertake other duties as may reasonably be required. Glendale Countryside - Background Glendale is the "green business" of Alston Investments plc, with "green thinking" at the core of everything we do. Glendale is one of the largest green service providers, operating throughout the UK with revenues of around £65 million forecasted for 2025. Glendale's core activities are the provision of grounds maintenance and arboricultural services to the public and private sectors, with Civic Trees providing the specialist tree planting, relocation and landscape construction services. Glendale has the objective of continuing to grow whilst focussing on improved profitability. The South East region is identified as a high strategic priority for growth and development opportunities. Services currently provided by Glendale in the south east include: Tree supply and planting Landscaping Grounds maintenance Tree surgery Tree supply and planting Woodlands and countryside maintenance These range from one-off projects to term contracts of up to several years duration for both new and existing clients within the area. Conditions of Employment TITLE General Manager TERM Permanent REPORTING TO Regional Director LOCATION South East GRADE Senior Manager REMUNERATION Dependent upon skills and competencies HOLIDAYS 22 days annual holiday plus statutory holidays (pro rata) NOTICE PERIOD 3 months Person Specification This position would suit a motivated individual looking to develop their career. Experience in the landscaping industry is desirable but not essential. Qualifications Degree-calibre education is preferable, with demonstrable strong numerical ability and written skills. Good level of competency in Google, Microsoft in particular a high level of proficiency in Excel based programmes is essential. Personal Qualities Among the personal characteristics sought will be: Analytical, methodical and well organised Highly numerate with excellent IT skills Excellent verbal and written communication skills A strong "can do" hands on approach and a willingness to learn An understanding of, and an empathy with operational issues An assertive and confident manner High levels of enthusiasm Resilience Flexibility. There will be a requirement to work away from the main office location as required A team player Able to work on own initiative and be independent but also be recognised as part of the regional team Able to promote the company in a credible and responsible mannerStrong in planning and time management
Feb 08, 2026
Full time
Overview Civic Trees operates on a National basis from a dual depot/office facility in North London. Operationally, Civic Trees falls under the East Region of Glendale. Founded in 1963, Civic Trees pioneered the UK market in the supply & planting of large mature trees. Civic Trees also made commercial tree moving a viable business, investing heavily in bespoke machinery to allow for the largest trees to be relocated at a competitive cost. In 2006 Civic Trees was acquired by Glendale to complement its wider green services business. Civic Trees has an annual value in excess of £1 million, delivering various projects ranging in value from £5,000 to in excess of £500,000, nationwide. Job Description This role is an integral part of the Civic Trees business development and sales function and brings the areas of the whole team together. The objective of the role is to ensure smooth running of the business, assist in the securing of business opportunities for existing and new clients and to help grow the revenue of the various clients that we engage with, ensure profitably and forward planning meeting the business plan objectives. The successful candidate will drive the sales team meeting sales targets, ensure accurate pricing and compiling of proposals to win new business and retain existing clients. The role offers opportunities for an individual to enhance existing and develop new skills, whilst contributing to the company's growth and success. Reporting directly to Regional Director East Region the candidate will be required to demonstrate excellent communication and organisational skills and have experience in receiving, reviewing and estimating tenders. Key responsibilities of the role will be to: Ensuring the business reaches budget as a minimum with the view to exceed and meet financial targets of the company Maintain, and improve where possible, the positive health and safety and zero harm culture Developing and implementing annual marketing plans Seek new markets in which to operate Overview the successful management of all company assets. Pricing tenders in accordance with company policy. Preparation of written submissions accompanying tenders professionally and to timescale. Ensure the accurate and timely completion of tender submissions. Preparing and presenting tender information to the Regional Director Lead Generation of new customers Quoting works and chasing responses Assist in the preparation for pre and post tender interviews in order to deliver high quality and relevant presentations on behalf of the company Assist in identifying suitable tendering opportunities for the Company to pursue. Assist in identifying opportunities within existing businesses, and work to secure long term extensions. Undertake necessary research and communicate with Regional and Sales Managers and operational staff to obtain all necessary information required to submit tenders. Establish knowledge of the company's key markets and competitors, and carry out market research projects in order to maintain this knowledge base. Ensure the business's record keeping with respect to its tenders and contracts is kept up to date. Assist in the programming of new jobs To take on any associated project work within Glendale to assist the smooth running of the business. Prepare reports for the Regional Manager Undertake other duties as may reasonably be required. Glendale Countryside - Background Glendale is the "green business" of Alston Investments plc, with "green thinking" at the core of everything we do. Glendale is one of the largest green service providers, operating throughout the UK with revenues of around £65 million forecasted for 2025. Glendale's core activities are the provision of grounds maintenance and arboricultural services to the public and private sectors, with Civic Trees providing the specialist tree planting, relocation and landscape construction services. Glendale has the objective of continuing to grow whilst focussing on improved profitability. The South East region is identified as a high strategic priority for growth and development opportunities. Services currently provided by Glendale in the south east include: Tree supply and planting Landscaping Grounds maintenance Tree surgery Tree supply and planting Woodlands and countryside maintenance These range from one-off projects to term contracts of up to several years duration for both new and existing clients within the area. Conditions of Employment TITLE General Manager TERM Permanent REPORTING TO Regional Director LOCATION South East GRADE Senior Manager REMUNERATION Dependent upon skills and competencies HOLIDAYS 22 days annual holiday plus statutory holidays (pro rata) NOTICE PERIOD 3 months Person Specification This position would suit a motivated individual looking to develop their career. Experience in the landscaping industry is desirable but not essential. Qualifications Degree-calibre education is preferable, with demonstrable strong numerical ability and written skills. Good level of competency in Google, Microsoft in particular a high level of proficiency in Excel based programmes is essential. Personal Qualities Among the personal characteristics sought will be: Analytical, methodical and well organised Highly numerate with excellent IT skills Excellent verbal and written communication skills A strong "can do" hands on approach and a willingness to learn An understanding of, and an empathy with operational issues An assertive and confident manner High levels of enthusiasm Resilience Flexibility. There will be a requirement to work away from the main office location as required A team player Able to work on own initiative and be independent but also be recognised as part of the regional team Able to promote the company in a credible and responsible mannerStrong in planning and time management
A national landscaping service provider is seeking a General Manager to oversee business development and sales. You will drive a sales team to meet targets, prepare tenders, and ensure compliance with health and safety standards. The ideal candidate will have strong analytical and communication skills, and experience in managing complex projects. This role offers the opportunity for professional growth within a thriving organization. A degree-calibre education is preferred along with excellent IT proficiency and a proactive approach to management.
Feb 08, 2026
Full time
A national landscaping service provider is seeking a General Manager to oversee business development and sales. You will drive a sales team to meet targets, prepare tenders, and ensure compliance with health and safety standards. The ideal candidate will have strong analytical and communication skills, and experience in managing complex projects. This role offers the opportunity for professional growth within a thriving organization. A degree-calibre education is preferred along with excellent IT proficiency and a proactive approach to management.
Overview Bauer Media Outdoor estate spans 12 European countries, helping advertisers reach millions of consumers through 110,000 Out-of-Home assets. With a diverse portfolio of public infrastructure solutions and services, and iconic locations, we connect brands and partners with audiences in creative and innovative ways. Using data analytics and programmatic capabilities, we provide tailored advertising experiences and measurable insights that help our partners reach the right audiences, deliver impact and drive engagement. We are a platform for brands and a platform for good. We are focused on delivering more impact for advertisers, more value for communities, inspiring social change, and less impact on the planet. Bauer Media Outdoors's advertising opportunities are in everyday spaces where people live, work, and travel, providing a highly impactful platform to build brands. About the role As Strategy Project Manager (Commercial), your role is to help turn strategy into action across Bauer Media Outdoor's European and UK businesses. Reporting to the Strategy Director (Europe & UK), you will support high-impact commercial initiatives that directly influence revenue growth, commercial effectiveness and product strategy. Sitting at the intersection of strategy, commercial execution and data-led decision making, you will bring structure, insight and momentum to priority projects across multiple markets. You will work closely with senior commercial leaders, local market teams and cross-functional partners across Out-of-Home, Audio and Publishing. A key focus of the role will be supporting Project Orchestra, Bauer's programme to align and integrate commercial capabilities across the Group, helping ensure initiatives are well-defined, insight-led and delivered effectively. What you'll be doing Lead and support defined workstreams within Project Orchestra, delivering high-impact commercial initiatives across Bauer Media Outdoor's European markets. Support the development and execution of initiatives across commercial brand, product strategy, data strategy and organisational transformation. Provide structured, insight-driven analysis on commercial topics such as product packaging, pricing, yield management and inventory utilisation. Use data and commercial insight to support better decision-making, including analysis of sales performance, pricing outcomes and market trends. Translate complex data into clear, compelling, executive-ready narratives that drive action. Provide hands-on project support to local commercial teams, helping turn ideas into structured plans and executable actions. Ensure strategic initiatives are well-scoped, tracked and aligned to wider business objectives. Act as a problem-solver and thought partner to senior commercial leaders across markets. Work collaboratively across an international, matrix environment, building strong relationships with stakeholders at all levels. In the short term, the role will have a strong focus on supporting the successful integration of Bauer's commercial functions through Project Orchestra, including supporting the commercial workstream through execution in 2026 and 2027. Who are you? We're looking for someone who is highly organised, commercially curious and confident working with both data and people. You don't need to have all the answers, but you do need strong analytical thinking, clear communication skills and a proactive, problem-solving mindset. You will bring: Strong analytical and problem-solving skills, with the ability to summarise complex ideas clearly. Clear, confident communication skills, both written and verbal, with experience presenting to senior stakeholders. Experience supporting or managing strategic or commercial projects in a fast-paced, complex environment. Strong relationship-building and influencing skills across diverse stakeholder groups. Confidence working independently to source and interpret data from a range of systems and teams. Strong Excel and PowerPoint skills. Comfort operating across an international, cross-market environment with different cultures and ways of working. What's in it for you Salary DOE + Annual Core Bonus Flexible working and a hybrid setup that gives the freedom to have your work -life balance. (This usually looks like 3 days in the office and 2 days working from home). Enjoy 25 paid holidays, including those well need bank holidays! Company Pension Scheme Contribution of up to 8% Stay healthy with our Healthcare Cash Plan Life Insurance and group income protection scheme Cycle to Work Scheme + Enjoy travel/season ticket loans and exclusive discounts with hundreds of retailers Make a difference with our charity volunteer days. It feels great to give back! At Bauer Media Outdoor, we are committed to treating everyone with fairness and respect, regardless of their race, gender, age, ethnicity, background, sexual orientation, disability, or any other differences. We work hard to foster an inclusive environment, a place you can be yourself. We support reasonable adjustment requests from candidates and employees. If you're interested in joining us to shape the future of out-of-home media, we'd love to hear from you. If you need this job description in another format or need any adjustments for your application/interview process, please let us know at
Feb 08, 2026
Full time
Overview Bauer Media Outdoor estate spans 12 European countries, helping advertisers reach millions of consumers through 110,000 Out-of-Home assets. With a diverse portfolio of public infrastructure solutions and services, and iconic locations, we connect brands and partners with audiences in creative and innovative ways. Using data analytics and programmatic capabilities, we provide tailored advertising experiences and measurable insights that help our partners reach the right audiences, deliver impact and drive engagement. We are a platform for brands and a platform for good. We are focused on delivering more impact for advertisers, more value for communities, inspiring social change, and less impact on the planet. Bauer Media Outdoors's advertising opportunities are in everyday spaces where people live, work, and travel, providing a highly impactful platform to build brands. About the role As Strategy Project Manager (Commercial), your role is to help turn strategy into action across Bauer Media Outdoor's European and UK businesses. Reporting to the Strategy Director (Europe & UK), you will support high-impact commercial initiatives that directly influence revenue growth, commercial effectiveness and product strategy. Sitting at the intersection of strategy, commercial execution and data-led decision making, you will bring structure, insight and momentum to priority projects across multiple markets. You will work closely with senior commercial leaders, local market teams and cross-functional partners across Out-of-Home, Audio and Publishing. A key focus of the role will be supporting Project Orchestra, Bauer's programme to align and integrate commercial capabilities across the Group, helping ensure initiatives are well-defined, insight-led and delivered effectively. What you'll be doing Lead and support defined workstreams within Project Orchestra, delivering high-impact commercial initiatives across Bauer Media Outdoor's European markets. Support the development and execution of initiatives across commercial brand, product strategy, data strategy and organisational transformation. Provide structured, insight-driven analysis on commercial topics such as product packaging, pricing, yield management and inventory utilisation. Use data and commercial insight to support better decision-making, including analysis of sales performance, pricing outcomes and market trends. Translate complex data into clear, compelling, executive-ready narratives that drive action. Provide hands-on project support to local commercial teams, helping turn ideas into structured plans and executable actions. Ensure strategic initiatives are well-scoped, tracked and aligned to wider business objectives. Act as a problem-solver and thought partner to senior commercial leaders across markets. Work collaboratively across an international, matrix environment, building strong relationships with stakeholders at all levels. In the short term, the role will have a strong focus on supporting the successful integration of Bauer's commercial functions through Project Orchestra, including supporting the commercial workstream through execution in 2026 and 2027. Who are you? We're looking for someone who is highly organised, commercially curious and confident working with both data and people. You don't need to have all the answers, but you do need strong analytical thinking, clear communication skills and a proactive, problem-solving mindset. You will bring: Strong analytical and problem-solving skills, with the ability to summarise complex ideas clearly. Clear, confident communication skills, both written and verbal, with experience presenting to senior stakeholders. Experience supporting or managing strategic or commercial projects in a fast-paced, complex environment. Strong relationship-building and influencing skills across diverse stakeholder groups. Confidence working independently to source and interpret data from a range of systems and teams. Strong Excel and PowerPoint skills. Comfort operating across an international, cross-market environment with different cultures and ways of working. What's in it for you Salary DOE + Annual Core Bonus Flexible working and a hybrid setup that gives the freedom to have your work -life balance. (This usually looks like 3 days in the office and 2 days working from home). Enjoy 25 paid holidays, including those well need bank holidays! Company Pension Scheme Contribution of up to 8% Stay healthy with our Healthcare Cash Plan Life Insurance and group income protection scheme Cycle to Work Scheme + Enjoy travel/season ticket loans and exclusive discounts with hundreds of retailers Make a difference with our charity volunteer days. It feels great to give back! At Bauer Media Outdoor, we are committed to treating everyone with fairness and respect, regardless of their race, gender, age, ethnicity, background, sexual orientation, disability, or any other differences. We work hard to foster an inclusive environment, a place you can be yourself. We support reasonable adjustment requests from candidates and employees. If you're interested in joining us to shape the future of out-of-home media, we'd love to hear from you. If you need this job description in another format or need any adjustments for your application/interview process, please let us know at
Overview Remote - United Kingdom. Location: This role is open only to candidates residing in England or Scotland due to operational constraints. The Opportunity Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals. We believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company. For more information about Anthology and our career opportunities, please visit . The Customer Success Manager (CSM) ensures that customers see value throughout their entire Anthology journey. With a focus on success and retention, the CSM engages with customers to understand their goals, create plans to achieve those goals, connect them to resources and expertise, resolve issues, and ensure an overall world-class experience. This role works collaboratively with other Anthology teams to ensure customers receive appropriate support, resources, and services, and assists the Sales team in identifying expansion opportunities. This position is crucial to providing strategic direction, planning, and oversight to customers to foster their continued growth and expansion within their technology and solution footprint and achieve greater perceived ROI from the products in which they have invested. Furthermore, this role is crucial to supporting both the strategic growth areas and metrics of the company as they align to customer engagement, adoption, retention, and expansion. The ideal candidate for this role embraces a customer-first mindset, excels at building relationships and creating raving fans, and is adept at driving activities that deliver exceptional value to customers in all phases of the lifecycle. Responsibilities Developing strong relationships with customers centered on ensuring their success and business goals achieved Developing and implementing account engagement and execution plans to ensure business objectives are met and customer sentiment is positive Executing prescriptive playbooks based on customer need Developing an understanding of and responding to customer questions on the full Anthology portfolio of products and services, including their features, benefits, and use cases Taking action on customer sentiment information, such as surveys, NPS responses, solicited and unsolicited customer feedback Connecting customers to best practice resources and/or recommendations; assisting customers in solving point-in-time challenges; connecting customers with opportunities for engagement in feedback sessions and with research projects as applicable; partnering with the customer to support the overall goal of increased satisfaction and adoption of Anthology solutions Promoting customer engagement in the online Anthology Community, as well as Anthology-hosted virtual and in-person events to facilitate customer opportunities to network, share, and learn from their peers Assisting Regional Sales Managers (RSMs) and regional leadership with identifying customer goals/values and cross-sell and up-sell opportunities, as well as assisting with renewal proposals Acting as the customer's liaison to all their needs within Anthology, triaging requests and bringing in the appropriate teams and resources to assist Serving as an internal advocate for the customer, helping to drive support and change when necessary to help the customer to achieve their business objectives Managing the customer partnership proactively, including monitoring customer health, identifying and managing risk, and escalating customer support or account issues as needed Serving as project manager and executing tailored plans both internally and externally, and proactively providing next-step support, including: External: managing the customer experience through appropriate channels, including outreach, meetings, providing recommendations, crafting of responses after internal alignment, executing customer outreach strategies Internal: escalation, identifying and engaging SMEs as needed, regular meetings with internal teams to resolve identified issues, providing direction and ensuring focus on customer as well as Anthology business needs Acting as an information conduit from Anthology and the industry to customers, providing latest information on both Anthology products and services, resources, and higher education industry trends Driving advocacy in the form of references and success stories Projecting a favorable public image of the company to promote its objectives and goals and enhance customer relationships Conducting strategic partnership reviews Building and maintaining relationships across the customer's organization, including with C-suite institutional leadership Owning and managing the entire renewal cycle The Candidate Required skills/qualifications: Bachelor's degree or equivalent At least 5 years of related experience in Customer Service, Customer Success, and/or Education Technology serving the higher education sector Strong customer-service orientation and ability to communicate with empathy, sensitivity, and professionalism Excellent oral and written communication skills, including facilitating productive and action oriented executive sessions Ability to work independently, and to proactively identify and respond to emerging challenges in a dynamic environment Proven track record of successfully managing large/high value accounts and developing strong customer relationships with all levels of an organization Advanced problem-solving and critical thinking skills Ability to multitask and to consistently perform under the pressure of deadlines and other demands by appropriately triaging tasks according to strategic priorities Highly organized, proactive and impactful communicator driven by a desire to help customers succeed Ability to thrive in a results-oriented, collaborative environment Fluency in written and spoken English, French and Italian This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time. Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.
Feb 08, 2026
Full time
Overview Remote - United Kingdom. Location: This role is open only to candidates residing in England or Scotland due to operational constraints. The Opportunity Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals. We believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company. For more information about Anthology and our career opportunities, please visit . The Customer Success Manager (CSM) ensures that customers see value throughout their entire Anthology journey. With a focus on success and retention, the CSM engages with customers to understand their goals, create plans to achieve those goals, connect them to resources and expertise, resolve issues, and ensure an overall world-class experience. This role works collaboratively with other Anthology teams to ensure customers receive appropriate support, resources, and services, and assists the Sales team in identifying expansion opportunities. This position is crucial to providing strategic direction, planning, and oversight to customers to foster their continued growth and expansion within their technology and solution footprint and achieve greater perceived ROI from the products in which they have invested. Furthermore, this role is crucial to supporting both the strategic growth areas and metrics of the company as they align to customer engagement, adoption, retention, and expansion. The ideal candidate for this role embraces a customer-first mindset, excels at building relationships and creating raving fans, and is adept at driving activities that deliver exceptional value to customers in all phases of the lifecycle. Responsibilities Developing strong relationships with customers centered on ensuring their success and business goals achieved Developing and implementing account engagement and execution plans to ensure business objectives are met and customer sentiment is positive Executing prescriptive playbooks based on customer need Developing an understanding of and responding to customer questions on the full Anthology portfolio of products and services, including their features, benefits, and use cases Taking action on customer sentiment information, such as surveys, NPS responses, solicited and unsolicited customer feedback Connecting customers to best practice resources and/or recommendations; assisting customers in solving point-in-time challenges; connecting customers with opportunities for engagement in feedback sessions and with research projects as applicable; partnering with the customer to support the overall goal of increased satisfaction and adoption of Anthology solutions Promoting customer engagement in the online Anthology Community, as well as Anthology-hosted virtual and in-person events to facilitate customer opportunities to network, share, and learn from their peers Assisting Regional Sales Managers (RSMs) and regional leadership with identifying customer goals/values and cross-sell and up-sell opportunities, as well as assisting with renewal proposals Acting as the customer's liaison to all their needs within Anthology, triaging requests and bringing in the appropriate teams and resources to assist Serving as an internal advocate for the customer, helping to drive support and change when necessary to help the customer to achieve their business objectives Managing the customer partnership proactively, including monitoring customer health, identifying and managing risk, and escalating customer support or account issues as needed Serving as project manager and executing tailored plans both internally and externally, and proactively providing next-step support, including: External: managing the customer experience through appropriate channels, including outreach, meetings, providing recommendations, crafting of responses after internal alignment, executing customer outreach strategies Internal: escalation, identifying and engaging SMEs as needed, regular meetings with internal teams to resolve identified issues, providing direction and ensuring focus on customer as well as Anthology business needs Acting as an information conduit from Anthology and the industry to customers, providing latest information on both Anthology products and services, resources, and higher education industry trends Driving advocacy in the form of references and success stories Projecting a favorable public image of the company to promote its objectives and goals and enhance customer relationships Conducting strategic partnership reviews Building and maintaining relationships across the customer's organization, including with C-suite institutional leadership Owning and managing the entire renewal cycle The Candidate Required skills/qualifications: Bachelor's degree or equivalent At least 5 years of related experience in Customer Service, Customer Success, and/or Education Technology serving the higher education sector Strong customer-service orientation and ability to communicate with empathy, sensitivity, and professionalism Excellent oral and written communication skills, including facilitating productive and action oriented executive sessions Ability to work independently, and to proactively identify and respond to emerging challenges in a dynamic environment Proven track record of successfully managing large/high value accounts and developing strong customer relationships with all levels of an organization Advanced problem-solving and critical thinking skills Ability to multitask and to consistently perform under the pressure of deadlines and other demands by appropriately triaging tasks according to strategic priorities Highly organized, proactive and impactful communicator driven by a desire to help customers succeed Ability to thrive in a results-oriented, collaborative environment Fluency in written and spoken English, French and Italian This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time. Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.
Assistant Store Manager page is loaded Assistant Store Managerlocations: Swindon, Designer Outlet, GBtime type: Full timeposted on: Posted Todayjob requisition id: R-108358At Swarovski, where innovation meets inspiration, our Assistant Store Managers are our ultimate advocates, providing our customers with extraordinary service and an awe-inspiring brand experience.We are searching for a motivated Assistant Store Manager to place crystal into the hearts and hands of our customers, to lead and grow a team with passion and enthusiasm, and make dreams come true.Join us if you are looking for a rewarding role within a diverse team that is pushing boundaries and shares your real passion for fashion and jewellery.Be part of a truly iconic global brand, learn and grow with us. A world of wonder awaits you. About the job You are an advocate of our brand. In this role and together with the team, you will: Strive for excellence and go the extra mile in every customer interaction. Build a loyal portfolio of existing and new customers. Act as a role model, leading by example with passion and enthusiasm. Support recruitment, coach and motivate the team to drive the business. Support the implementation of the monthly service and sales plan, goals, and targets. Facilitate the onboarding of new starters in store. About you You are an experienced Assistant Store Manager and you have: 1-2 years' experience working in a multicultural retail environment. Experience/keen interest in luxury fashion/cosmetics/lifestyle brands. Leadership and coaching skills. Digital proficiency, learning agility, and a growth mindset. A winning personality to easily establish trustful relationships. What we offer You can expect a range of benefits, including: Competitive salary Monthly bonus scheme Industry leading, generous staff discount starting on your first day Enhanced holiday entitlement of 6.6 weeks, pro rata for part time employees Exclusive access to our Employee Assistance Programme provider, The Retail Trust; offering resources to support wellbeing including 24/7 access to a Virtual GP service. Access to our online benefits platform offering a wide range of retail, hospitality and entertainment discounts Masters of Light Since 1895 Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality.Founded in 1895 in Austria, the company designs, manufactures and sells the world's finest crystal, gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Swarovski Crystal Business has a global reach with approximately 2,400 stores and 6,700 points of sales in around 140 countries and employs more than 18,000 people. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group. A responsible relationship with people and the planet is part of Swarovski's heritage. Today this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion and self-expression, and in the philanthropic work of the Swarovski Foundation, which supports charitable organizations bringing positive environmental and social impact.Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity, expression or any other status protected under the law of the countries we operate in.Joining Swarovski means being part of a bigger purpose. You can create a positive impact and work wonders by bringing your unique ideas to life. Together, we'll inspire the world of interior décor, fashion, culture, film and entertainment. Recruitment Process at Swarovski You are just a few steps away from becoming a part of our World of Wonder. Select the job that excites you the most, tailor your CV and submit your application. We will be in touch once your application has been carefully reviewed to ask you additional questions, share position details and the next steps. If successful, we will invite you for at least one interview and might ask you to prepare a case study or do an assessment test. You will have time to ask your questions too. CV Tips to Nail Your Dream Job The first impression matters: make your two-page CV professional and aesthetic. Add the most relevant details that reflect you are a great match for the role, focus on your skills, projects, achievements, results and education. Tell us how well do you speak/write any other foreign languages. We like to read the summaries of candidates' profiles with goals and passions - they highlight your personality and motivation. If you are at the beginning of your career journey, show your individuality and highlight the details that are relevant to the role (e.g. internships, voluntary or temporary jobs, online courses, certificates, year abroad exchange programs)
Feb 08, 2026
Full time
Assistant Store Manager page is loaded Assistant Store Managerlocations: Swindon, Designer Outlet, GBtime type: Full timeposted on: Posted Todayjob requisition id: R-108358At Swarovski, where innovation meets inspiration, our Assistant Store Managers are our ultimate advocates, providing our customers with extraordinary service and an awe-inspiring brand experience.We are searching for a motivated Assistant Store Manager to place crystal into the hearts and hands of our customers, to lead and grow a team with passion and enthusiasm, and make dreams come true.Join us if you are looking for a rewarding role within a diverse team that is pushing boundaries and shares your real passion for fashion and jewellery.Be part of a truly iconic global brand, learn and grow with us. A world of wonder awaits you. About the job You are an advocate of our brand. In this role and together with the team, you will: Strive for excellence and go the extra mile in every customer interaction. Build a loyal portfolio of existing and new customers. Act as a role model, leading by example with passion and enthusiasm. Support recruitment, coach and motivate the team to drive the business. Support the implementation of the monthly service and sales plan, goals, and targets. Facilitate the onboarding of new starters in store. About you You are an experienced Assistant Store Manager and you have: 1-2 years' experience working in a multicultural retail environment. Experience/keen interest in luxury fashion/cosmetics/lifestyle brands. Leadership and coaching skills. Digital proficiency, learning agility, and a growth mindset. A winning personality to easily establish trustful relationships. What we offer You can expect a range of benefits, including: Competitive salary Monthly bonus scheme Industry leading, generous staff discount starting on your first day Enhanced holiday entitlement of 6.6 weeks, pro rata for part time employees Exclusive access to our Employee Assistance Programme provider, The Retail Trust; offering resources to support wellbeing including 24/7 access to a Virtual GP service. Access to our online benefits platform offering a wide range of retail, hospitality and entertainment discounts Masters of Light Since 1895 Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality.Founded in 1895 in Austria, the company designs, manufactures and sells the world's finest crystal, gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Swarovski Crystal Business has a global reach with approximately 2,400 stores and 6,700 points of sales in around 140 countries and employs more than 18,000 people. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group. A responsible relationship with people and the planet is part of Swarovski's heritage. Today this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion and self-expression, and in the philanthropic work of the Swarovski Foundation, which supports charitable organizations bringing positive environmental and social impact.Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity, expression or any other status protected under the law of the countries we operate in.Joining Swarovski means being part of a bigger purpose. You can create a positive impact and work wonders by bringing your unique ideas to life. Together, we'll inspire the world of interior décor, fashion, culture, film and entertainment. Recruitment Process at Swarovski You are just a few steps away from becoming a part of our World of Wonder. Select the job that excites you the most, tailor your CV and submit your application. We will be in touch once your application has been carefully reviewed to ask you additional questions, share position details and the next steps. If successful, we will invite you for at least one interview and might ask you to prepare a case study or do an assessment test. You will have time to ask your questions too. CV Tips to Nail Your Dream Job The first impression matters: make your two-page CV professional and aesthetic. Add the most relevant details that reflect you are a great match for the role, focus on your skills, projects, achievements, results and education. Tell us how well do you speak/write any other foreign languages. We like to read the summaries of candidates' profiles with goals and passions - they highlight your personality and motivation. If you are at the beginning of your career journey, show your individuality and highlight the details that are relevant to the role (e.g. internships, voluntary or temporary jobs, online courses, certificates, year abroad exchange programs)
