The International Casualty, UK Retail Underwriting Team within AXA XL offers insurance solution for Employers' and General Liability for a diverse portfolio of large and corporate clients globally, spanning a broad range of trades from manufacturing and engineering to automotive all the way through to food and beverage manufacturers. The team offers innovative risk transfer and risk management solutions that meet the needs of today's local businesses and global players alike, by working closely with dedicated loss prevention service units and account management teams. This is a regulated role under the Central Bank of Ireland's Fitness and Probity regime. What you'll be doing The Underwriting Manager must possess broad technical expertise across Casualty underwriting. Further, you will act as a senior contact for insureds and brokers and ensure strategic growth and development of the business in line with company objectives, while retaining Clients. You will be required to maintain visibility in the community thereby reinforcing AXA XL's brand. Travel to accomplish this objective is required. The role holder will support AXA XL's cross-sell objectives by understanding capabilities across other lines of business and maintaining open communication with colleagues in other departments. What will your essential responsibilities include? Underwrite high profile and complex UK/Global, new or existing accounts, complying with underwriting guidelines, authorities, processes and strategy. Support and manage the underwriting operations within the casualty portfolio. This includes but is not limited to; portfolio profitability management, new business production and renewal retention in line with the Company's business plan, strategy and guidelines. Lead, promote and develop appropriate relationships with brokers, clients, reinsurers, market players to build up a robust valued network and bring in targeted business, as well as supported AXA XL profile in the market. Portfolio Management (including volatility management, technical rate strength, account pricing) of the book of accounts and how it interacts with the wider retail portfolio. Represent AXA XL during external events/meetings and efficiently promote AXA XL values, capabilities and services. Work with other key departments and stakeholders to improve our internal cross sell processes and opportunities. Maintain and develop strategic relationships and pipeline, acting as the escalation point for Global and Strategic broking partners. Assist and deputise for management, undertaking such duties as and when required. Lead, develop and manage a team of underwriters, acting as a referral point. Oversight on submissions including applications, policy wording, inspection reports, loss runs, and financial reports. Impart your thorough working knowledge of underwriting principles, procedures and controls to support the development of team members. Control timely implementation of new and renewed accounts according to quality standards. Ensure client satisfaction as it relates to fulfilment of their insurance requirements. In coordination with other internal teams, determine appropriate reinsurance for risk placements. Support continuous improvement and efficiency initiatives within the key functions including Underwriting, Finance, Claims and Operations Facilitate, participate and contribute to meetings of underwriting, other technical committees and subject matter expert groups; ensuring clear communication and productive discussions which lead to informed decisions. Assist in underwriting file reviews to ensure adherence to established principles, guidelines and procedures Assist in the implementation of underwriting governance frameworks and ensure compliance with internal controls Support business reporting and performance analysis, market research and analysis, develop in depth studies of specific topics where required You will report to the Head of International Casualty. What you'll bring We're looking for someone who has these abilities and skills: Significant technical underwriting experience and broker management in Casualty Significant people management credential Effective hands on team leadership in accordance with AXA XL corporate values, demonstrating increasing responsibilities and knowledge of team motivation principles and practices. Experience in portfolio management Data analytics background with natural attention to detail Knowledge of functionality of systems including excellent technical skills with Microsoft Office and other relevant systems. Excellent problem solving, analytical and decision making skills combined with an excellent work ethic. Ability to respond to a changing environment with flexibility and innovation. Excellent interpersonal skills and communication including active listening skills, networking, marketing and collaboration skills, evidencing public speaking and presentation experience. Ability to develop and maintain relationships with customers, producers and brokers. Effective time management skills with the ability to prioritise and multi task. What we offer Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It's about helping one another - and our business - to move forward and succeed. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe. Robust support for Flexible Working Arrangements Enhanced family-friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at AXA XL is an Equal Opportunity Employer. Total Rewards AXA XL's Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do. We're committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence. Sustainability At AXA XL, Sustainability is integral to our business strategy. In an ever changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations. Our Pillars: Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We're committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans. Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal led solutions. Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting. AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving. For more information, please see Who we are AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it. How? By combining a comprehensive and efficient capital platform, data driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward. Learn more at
Apr 02, 2026
Full time
The International Casualty, UK Retail Underwriting Team within AXA XL offers insurance solution for Employers' and General Liability for a diverse portfolio of large and corporate clients globally, spanning a broad range of trades from manufacturing and engineering to automotive all the way through to food and beverage manufacturers. The team offers innovative risk transfer and risk management solutions that meet the needs of today's local businesses and global players alike, by working closely with dedicated loss prevention service units and account management teams. This is a regulated role under the Central Bank of Ireland's Fitness and Probity regime. What you'll be doing The Underwriting Manager must possess broad technical expertise across Casualty underwriting. Further, you will act as a senior contact for insureds and brokers and ensure strategic growth and development of the business in line with company objectives, while retaining Clients. You will be required to maintain visibility in the community thereby reinforcing AXA XL's brand. Travel to accomplish this objective is required. The role holder will support AXA XL's cross-sell objectives by understanding capabilities across other lines of business and maintaining open communication with colleagues in other departments. What will your essential responsibilities include? Underwrite high profile and complex UK/Global, new or existing accounts, complying with underwriting guidelines, authorities, processes and strategy. Support and manage the underwriting operations within the casualty portfolio. This includes but is not limited to; portfolio profitability management, new business production and renewal retention in line with the Company's business plan, strategy and guidelines. Lead, promote and develop appropriate relationships with brokers, clients, reinsurers, market players to build up a robust valued network and bring in targeted business, as well as supported AXA XL profile in the market. Portfolio Management (including volatility management, technical rate strength, account pricing) of the book of accounts and how it interacts with the wider retail portfolio. Represent AXA XL during external events/meetings and efficiently promote AXA XL values, capabilities and services. Work with other key departments and stakeholders to improve our internal cross sell processes and opportunities. Maintain and develop strategic relationships and pipeline, acting as the escalation point for Global and Strategic broking partners. Assist and deputise for management, undertaking such duties as and when required. Lead, develop and manage a team of underwriters, acting as a referral point. Oversight on submissions including applications, policy wording, inspection reports, loss runs, and financial reports. Impart your thorough working knowledge of underwriting principles, procedures and controls to support the development of team members. Control timely implementation of new and renewed accounts according to quality standards. Ensure client satisfaction as it relates to fulfilment of their insurance requirements. In coordination with other internal teams, determine appropriate reinsurance for risk placements. Support continuous improvement and efficiency initiatives within the key functions including Underwriting, Finance, Claims and Operations Facilitate, participate and contribute to meetings of underwriting, other technical committees and subject matter expert groups; ensuring clear communication and productive discussions which lead to informed decisions. Assist in underwriting file reviews to ensure adherence to established principles, guidelines and procedures Assist in the implementation of underwriting governance frameworks and ensure compliance with internal controls Support business reporting and performance analysis, market research and analysis, develop in depth studies of specific topics where required You will report to the Head of International Casualty. What you'll bring We're looking for someone who has these abilities and skills: Significant technical underwriting experience and broker management in Casualty Significant people management credential Effective hands on team leadership in accordance with AXA XL corporate values, demonstrating increasing responsibilities and knowledge of team motivation principles and practices. Experience in portfolio management Data analytics background with natural attention to detail Knowledge of functionality of systems including excellent technical skills with Microsoft Office and other relevant systems. Excellent problem solving, analytical and decision making skills combined with an excellent work ethic. Ability to respond to a changing environment with flexibility and innovation. Excellent interpersonal skills and communication including active listening skills, networking, marketing and collaboration skills, evidencing public speaking and presentation experience. Ability to develop and maintain relationships with customers, producers and brokers. Effective time management skills with the ability to prioritise and multi task. What we offer Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It's about helping one another - and our business - to move forward and succeed. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe. Robust support for Flexible Working Arrangements Enhanced family-friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at AXA XL is an Equal Opportunity Employer. Total Rewards AXA XL's Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do. We're committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence. Sustainability At AXA XL, Sustainability is integral to our business strategy. In an ever changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations. Our Pillars: Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We're committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans. Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal led solutions. Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting. AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving. For more information, please see Who we are AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it. How? By combining a comprehensive and efficient capital platform, data driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward. Learn more at
Cherry Professional - Relationship Led Recruitment
Nottingham, Nottinghamshire
Head of Finance Nottingham Hybrid £85,000 + Bonus + Benefits Our client is a rapidly growing, ambitious business who are looking for a Head of Finance who can bring structure, insight and financial leadership as the company continues to scale through organic growth and acquisition .This role is ideal for someone who wants to make a real impact, shaping how the business grows, improving financial discipline, and providing the senior leadership team with clear, actionable insighs and strategic guidance. The Role You'll take full ownership of the finance function, ensuring the business has accurate reporting, strong cash control and forward visibility. Working closely with senior leadership, you'll help drive performance and support major strategic decisions.Key focus areas include: Strengthening monthly reporting and financial control Developing models, forecasts and long?range plans Managing cashflow, working capital and funding needs Leading investment appraisals and business cases Providing clear commercial insight across the business Leading and developing a small finance team About You Qualified accountant (ACA, ACCA, CIMA) Confident in modelling, planning and scenario analysis Commercially minded and naturally inquisitive Comfortable working at pace in a changing business Clear, credible and effective with senior stakeholders Motivated by leading, improving and building capability If you're ready to take on a role with real responsibility and influence, get in touch to find out more.Cherry Professional are recruiting for this opportunity on behalf of our client. Please view our Privacy Policy on our website to understand how your data will be used if you apply for this role.
Apr 02, 2026
Full time
Head of Finance Nottingham Hybrid £85,000 + Bonus + Benefits Our client is a rapidly growing, ambitious business who are looking for a Head of Finance who can bring structure, insight and financial leadership as the company continues to scale through organic growth and acquisition .This role is ideal for someone who wants to make a real impact, shaping how the business grows, improving financial discipline, and providing the senior leadership team with clear, actionable insighs and strategic guidance. The Role You'll take full ownership of the finance function, ensuring the business has accurate reporting, strong cash control and forward visibility. Working closely with senior leadership, you'll help drive performance and support major strategic decisions.Key focus areas include: Strengthening monthly reporting and financial control Developing models, forecasts and long?range plans Managing cashflow, working capital and funding needs Leading investment appraisals and business cases Providing clear commercial insight across the business Leading and developing a small finance team About You Qualified accountant (ACA, ACCA, CIMA) Confident in modelling, planning and scenario analysis Commercially minded and naturally inquisitive Comfortable working at pace in a changing business Clear, credible and effective with senior stakeholders Motivated by leading, improving and building capability If you're ready to take on a role with real responsibility and influence, get in touch to find out more.Cherry Professional are recruiting for this opportunity on behalf of our client. Please view our Privacy Policy on our website to understand how your data will be used if you apply for this role.
Isca Recruitment is delighted to be recruiting for a commercially astute experienced accountant to join a growing group business as the Commercial Finance Director. This is a crucial new role in the senior leadership team. The Commercial Finance Director, will be integral to the financial and commercial strategy across multiple SME manufacturing businesses, working closely with Group CEO, CFO as well as Managing Directors, operational leaders, and investors. Your influence will shape profitability, strengthen governance, and accelerate growth across the group. This is a hands-on, high-visibility role where your expertise will directly drive performance improvements and strategic decision-making. You will enjoy working in a hands-on influential role within a people-focused business with big ambitions! Commercial Finance Director - Responsibilities: Setting and executing the financial strategy across a group of UK manufacturing SMEs. Business partnering operational leaders to drive profitable growth and operational efficiency including pricing strategy, cost analysis, margins, processes and controls. Providing insight for key decisions including investments, acquisitions, and expansion and financial insight for the CEO, group leadership, and shareholders Overseeing group financial performance including revenue, margins, cash flow, etc Identifying and addressing commercial risks and opportunities across the portfolio Drive improvements in cost control, supply chain efficiency, etc Lead budgeting, forecasting, and long-term planning, implementing reporting frameworks and KPIs, analysing performance trends and deliver actionable insights Ensuring strong governance, compliance, and internal controls, standardising processes, reporting, and systems across the group Supporting digital transformation, including ERP scoping and implementation Overseeing cash management, funding structures, and banking relationships Managing audits, tax compliance, and regulatory requirements Leading integration of new acquisitions and evaluating capital investments including automation and capacity expansion Working closely with on-site finance functions, developing teams where needed and building financial capability. Finance Director - The Rewards: Salary: £70,000 - £80,000pa + benefits including car allowance, 25 days holiday + bank holidays, pension, and more! etc. Hours: Mon - Fri, 8:30am - 5pm Location: Homes based, with travel to group businesses UK wide 3 days per week with overnight stays Please note due to the locations of group businesses, you will need to be home based near M5/M4 corridors, Gloucestershire, Swindon, Birmingham or the Midlands. Commercial Finance Director - The Person: This role will suit a proactive, commercially astute qualified accountant (ACA, ACCA or CIMA) seeking a varied hands-on role with a growing group business. Proven track record of financial leadership experience and strategic decision making in SME manufacturing businesses, experience of group structured businesses would be beneficial. You will enjoy using your commercial skills - able to see the bigger picture and plan ahead whilst also being hands on to deliver effective change where needed. A natural problem-solver with excellent analytical skills you'll be able to prioritise and meet deadlines in fast-paced businesses. You'll be a first-rate communicator able to inspire, persuade and influence, with the ability to lead and positively manage and empower others to achieve. You will be a team player and enjoy working in a collaborative manner with colleagues at all levels in the group. Strong IT skills with experience of Sage 200 beneficial. If you're ready to take the next step in your accounting career with an employer that offers growth, a great culture and purpose, we want to hear from you! Ready to make an impact? Apply today and be part of something exciting! We reserve the right to close this role early, so please don't delay in submitting your CV, we will be in touch promptly to discuss the role and employer. For an informal discussion or further information please contact Jo at Isca Recruitment. Please note Isca Recruitment does not hold a licence to sponsor visas. We cannot process applications from individuals requiring sponsorship now or in the future. _ Isca Recruitment Ltd provides services as an agency and an employment business. Isca Recruitment is an Exeter based boutique recruitment consultancy making the perfect match between client and candidate. Specialists in office support, accountancy and finance across the South West.
Apr 01, 2026
Full time
Isca Recruitment is delighted to be recruiting for a commercially astute experienced accountant to join a growing group business as the Commercial Finance Director. This is a crucial new role in the senior leadership team. The Commercial Finance Director, will be integral to the financial and commercial strategy across multiple SME manufacturing businesses, working closely with Group CEO, CFO as well as Managing Directors, operational leaders, and investors. Your influence will shape profitability, strengthen governance, and accelerate growth across the group. This is a hands-on, high-visibility role where your expertise will directly drive performance improvements and strategic decision-making. You will enjoy working in a hands-on influential role within a people-focused business with big ambitions! Commercial Finance Director - Responsibilities: Setting and executing the financial strategy across a group of UK manufacturing SMEs. Business partnering operational leaders to drive profitable growth and operational efficiency including pricing strategy, cost analysis, margins, processes and controls. Providing insight for key decisions including investments, acquisitions, and expansion and financial insight for the CEO, group leadership, and shareholders Overseeing group financial performance including revenue, margins, cash flow, etc Identifying and addressing commercial risks and opportunities across the portfolio Drive improvements in cost control, supply chain efficiency, etc Lead budgeting, forecasting, and long-term planning, implementing reporting frameworks and KPIs, analysing performance trends and deliver actionable insights Ensuring strong governance, compliance, and internal controls, standardising processes, reporting, and systems across the group Supporting digital transformation, including ERP scoping and implementation Overseeing cash management, funding structures, and banking relationships Managing audits, tax compliance, and regulatory requirements Leading integration of new acquisitions and evaluating capital investments including automation and capacity expansion Working closely with on-site finance functions, developing teams where needed and building financial capability. Finance Director - The Rewards: Salary: £70,000 - £80,000pa + benefits including car allowance, 25 days holiday + bank holidays, pension, and more! etc. Hours: Mon - Fri, 8:30am - 5pm Location: Homes based, with travel to group businesses UK wide 3 days per week with overnight stays Please note due to the locations of group businesses, you will need to be home based near M5/M4 corridors, Gloucestershire, Swindon, Birmingham or the Midlands. Commercial Finance Director - The Person: This role will suit a proactive, commercially astute qualified accountant (ACA, ACCA or CIMA) seeking a varied hands-on role with a growing group business. Proven track record of financial leadership experience and strategic decision making in SME manufacturing businesses, experience of group structured businesses would be beneficial. You will enjoy using your commercial skills - able to see the bigger picture and plan ahead whilst also being hands on to deliver effective change where needed. A natural problem-solver with excellent analytical skills you'll be able to prioritise and meet deadlines in fast-paced businesses. You'll be a first-rate communicator able to inspire, persuade and influence, with the ability to lead and positively manage and empower others to achieve. You will be a team player and enjoy working in a collaborative manner with colleagues at all levels in the group. Strong IT skills with experience of Sage 200 beneficial. If you're ready to take the next step in your accounting career with an employer that offers growth, a great culture and purpose, we want to hear from you! Ready to make an impact? Apply today and be part of something exciting! We reserve the right to close this role early, so please don't delay in submitting your CV, we will be in touch promptly to discuss the role and employer. For an informal discussion or further information please contact Jo at Isca Recruitment. Please note Isca Recruitment does not hold a licence to sponsor visas. We cannot process applications from individuals requiring sponsorship now or in the future. _ Isca Recruitment Ltd provides services as an agency and an employment business. Isca Recruitment is an Exeter based boutique recruitment consultancy making the perfect match between client and candidate. Specialists in office support, accountancy and finance across the South West.
Role: Head of Finance (Strategic Path to FD/CFO) Salary: £80,000-£100,000 (flex and scope over this for the right candidate doe) Location: Norwich (onsite) The Opportunity Atkinson Moss Leadership recruitment have been engaged as the preferred recruitment partner with a highly successful, multi-site business in Norwich to recruit a high-calibre Head of Finance . This isn't just a "number-crunching" role; our client is looking for a commercial heavyweight to join their Senior Leadership Team. The business has a fantastic reputation-currently in a phase of sustainable growth, and for an ambitious candidate, this position has the scope to transition into a Finance Director or CFO role as the organisation continues to scale. The Role As the Head of Finance, you will provide the strategic financial direction required to take this values-driven business to the next level. You will work directly with the Managing Director to shape financial strategy and strengthen commercial capability. Key Responsibilities: Strategic Planning: Support long-term planning, revenue modelling, and investment appraisal aligned with growth objectives. Commercial Advisory: Act as a strategic adviser on leasing, property/land investment, and unlocking capital for expansion. Financial Rigour: Lead the production of auditable monthly management accounts, budgeting, and rolling forecasts. Capital & Funding: Identify and secure appropriate funding and debt structuring to support business expansion. Leadership: Manage and mentor the finance team, driving accountability and performance as the function evolves. Board Engagement: Act as the primary financial interface for the Board, offering constructive challenge and strategic recommendations. The Ideal Candidate We are looking for a "sleeves-rolled-up" leader who can balance high-level vision with a hands-on approach. Qualifications: You must be a fully qualified accountant (ACA, ACCA, or CIMA). Experience: Minimum 10 years' post-qualification experience, ideally within a multi-site, service-led, or property-related environment. Commercial Savvy: Experience in debt structuring, asset-backed lending, or property financing is highly advantageous. Communication: You should be a natural collaborator who can translate complex data into clear, actionable insights for non-financial stakeholders. Resilience: Comfortable operating with ambiguity and making decisions in fast-moving situations. In the first instance, click apply for your application to come through to Will Palgrave-Moore
Apr 01, 2026
Full time
Role: Head of Finance (Strategic Path to FD/CFO) Salary: £80,000-£100,000 (flex and scope over this for the right candidate doe) Location: Norwich (onsite) The Opportunity Atkinson Moss Leadership recruitment have been engaged as the preferred recruitment partner with a highly successful, multi-site business in Norwich to recruit a high-calibre Head of Finance . This isn't just a "number-crunching" role; our client is looking for a commercial heavyweight to join their Senior Leadership Team. The business has a fantastic reputation-currently in a phase of sustainable growth, and for an ambitious candidate, this position has the scope to transition into a Finance Director or CFO role as the organisation continues to scale. The Role As the Head of Finance, you will provide the strategic financial direction required to take this values-driven business to the next level. You will work directly with the Managing Director to shape financial strategy and strengthen commercial capability. Key Responsibilities: Strategic Planning: Support long-term planning, revenue modelling, and investment appraisal aligned with growth objectives. Commercial Advisory: Act as a strategic adviser on leasing, property/land investment, and unlocking capital for expansion. Financial Rigour: Lead the production of auditable monthly management accounts, budgeting, and rolling forecasts. Capital & Funding: Identify and secure appropriate funding and debt structuring to support business expansion. Leadership: Manage and mentor the finance team, driving accountability and performance as the function evolves. Board Engagement: Act as the primary financial interface for the Board, offering constructive challenge and strategic recommendations. The Ideal Candidate We are looking for a "sleeves-rolled-up" leader who can balance high-level vision with a hands-on approach. Qualifications: You must be a fully qualified accountant (ACA, ACCA, or CIMA). Experience: Minimum 10 years' post-qualification experience, ideally within a multi-site, service-led, or property-related environment. Commercial Savvy: Experience in debt structuring, asset-backed lending, or property financing is highly advantageous. Communication: You should be a natural collaborator who can translate complex data into clear, actionable insights for non-financial stakeholders. Resilience: Comfortable operating with ambiguity and making decisions in fast-moving situations. In the first instance, click apply for your application to come through to Will Palgrave-Moore
We are delighted to be representing a high growth Manufacturing business, based in Peterborough in their search for a Senior Finance Manager. We are seeking a qualified commercially and operationally focussed accountant to take ownership of the internal reporting, FP&A and operational finance functions. The position will play a central role across management reporting, commercial business partnering, and operational finance, supporting strategic decision-making and financial performance across the business. The successful candidate will combine strong technical expertise, taking ownership of the month-end close and balance sheet with the commercial insight required to partner effectively with the Executive Leadership Team, CFO and CEO. They will also bring the leadership capability to develop the finance team and drive accountability. This is a high-visibility, influential position within a fast-paced, AIM-listed FMCG business.The business is a fast-moving, team-first business where the best idea wins regardless of where it comes from. Hierarchy doesn't slow them down - collaboration does the heavy lifting. People here take full ownership of their work, from the spark of an idea all the way through to results on shelf and numbers on a page. There's no passing the baton and walking away; you see it through, you learn from it, and you make it better next time. They move quickly and adapt. If a problem needs solving, they solve it we don't wait for the perfect conditions or the perfect brief. That agility isn't just a working style, it's genuinely how we're structured: flexible in how and where we work, lean enough to make decisions fast, and trusting enough to give talented people real responsibility from day one. This is a place where curious, driven, solutions-focused people do some of their best work because they're given the space, the autonomy, and the team around them to make it happen. If you're energised by pace, motivated by ownership, and want to feel the direct impact of your work on a brand you're proud of, you'll fit right in.Strategic Financial Management and Reporting: Full ownership of the month-end close process, including management accounts, journals, overhead analysis, P&L and balance sheet preparation, and variance analysis Responsibility for group consolidation and delivery of timely, accurate management reporting to the CFO and Executive Leadership Team Drive automation and system improvement across the finance function, including ERP optimisation Ensure all statutory and regulatory compliance obligations are met, working alongside the Financial Reporting Manager Lead the annual budget process and rolling reforecast cycle, partnering with budget holders to challenge assumptions and drive rigour Deliver regular financial forecasts, updating assumptions to reflect trading performance and market conditions Provide meaningful variance analysis against budget, forecast and prior year, translating numbers into clear business narrative Lead financial appraisal of capital investment proposals, including ROI analysis and post-investment review Commercial and Operational Business Partnering: - Act as the senior finance presence within Manufacturing Operations, driving financial accountability and performance improvement Own standard costing, PPV and labour variance analysis - providing robust insight to support margin management and pricing decisions Partner with the CEO and ELT to provide financial analysis that supports strategic decision-making Conduct financial appraisals of ad hoc commercial initiatives, new product development, and cost-saving programmes Direct line management of the management accounts team (currently three headcount: Management Accountant, Junior Management Accountant, Overheads Controller), coaching, stretching and retaining finance talent Represent finance credibly at senior level, including in board and investor-facing contexts where require To Apply for this role you will need to be Fully qualified accountant - ACA, ACCA or CIMA - is non-negotiable - Minimum 5 years post-qualification experience, with at least 3 years in a Financial Controller or equivalent roleProven track record in a product-led, manufacturing or FMCG business is strongly preferred; exposure to standard costing and manufacturing variances is a significant advantageDemonstrable experience owning an end-to-end finance function Deep technical accounting capability across financial reporting, balance sheet management and internal controlsAdvanced Excel and strong ERP proficiency (experience with manufacturing-oriented systems preferred)Ability to build, interrogate and present financial models clearly and confidently A natural business partner - able to engage and influence non-finance stakeholders, including the CEO and operational directors Strong leadership presence: able to hold a team accountable while investing genuinely in their development Commercially curious, with the instinct to connect financial data to operational reality Clear communicator who can translate complexity into insight for senior and board-level audiences Comfortable operating with pace and managing competing priorities in a lean, entrepreneurial environment
Apr 01, 2026
Full time
We are delighted to be representing a high growth Manufacturing business, based in Peterborough in their search for a Senior Finance Manager. We are seeking a qualified commercially and operationally focussed accountant to take ownership of the internal reporting, FP&A and operational finance functions. The position will play a central role across management reporting, commercial business partnering, and operational finance, supporting strategic decision-making and financial performance across the business. The successful candidate will combine strong technical expertise, taking ownership of the month-end close and balance sheet with the commercial insight required to partner effectively with the Executive Leadership Team, CFO and CEO. They will also bring the leadership capability to develop the finance team and drive accountability. This is a high-visibility, influential position within a fast-paced, AIM-listed FMCG business.The business is a fast-moving, team-first business where the best idea wins regardless of where it comes from. Hierarchy doesn't slow them down - collaboration does the heavy lifting. People here take full ownership of their work, from the spark of an idea all the way through to results on shelf and numbers on a page. There's no passing the baton and walking away; you see it through, you learn from it, and you make it better next time. They move quickly and adapt. If a problem needs solving, they solve it we don't wait for the perfect conditions or the perfect brief. That agility isn't just a working style, it's genuinely how we're structured: flexible in how and where we work, lean enough to make decisions fast, and trusting enough to give talented people real responsibility from day one. This is a place where curious, driven, solutions-focused people do some of their best work because they're given the space, the autonomy, and the team around them to make it happen. If you're energised by pace, motivated by ownership, and want to feel the direct impact of your work on a brand you're proud of, you'll fit right in.Strategic Financial Management and Reporting: Full ownership of the month-end close process, including management accounts, journals, overhead analysis, P&L and balance sheet preparation, and variance analysis Responsibility for group consolidation and delivery of timely, accurate management reporting to the CFO and Executive Leadership Team Drive automation and system improvement across the finance function, including ERP optimisation Ensure all statutory and regulatory compliance obligations are met, working alongside the Financial Reporting Manager Lead the annual budget process and rolling reforecast cycle, partnering with budget holders to challenge assumptions and drive rigour Deliver regular financial forecasts, updating assumptions to reflect trading performance and market conditions Provide meaningful variance analysis against budget, forecast and prior year, translating numbers into clear business narrative Lead financial appraisal of capital investment proposals, including ROI analysis and post-investment review Commercial and Operational Business Partnering: - Act as the senior finance presence within Manufacturing Operations, driving financial accountability and performance improvement Own standard costing, PPV and labour variance analysis - providing robust insight to support margin management and pricing decisions Partner with the CEO and ELT to provide financial analysis that supports strategic decision-making Conduct financial appraisals of ad hoc commercial initiatives, new product development, and cost-saving programmes Direct line management of the management accounts team (currently three headcount: Management Accountant, Junior Management Accountant, Overheads Controller), coaching, stretching and retaining finance talent Represent finance credibly at senior level, including in board and investor-facing contexts where require To Apply for this role you will need to be Fully qualified accountant - ACA, ACCA or CIMA - is non-negotiable - Minimum 5 years post-qualification experience, with at least 3 years in a Financial Controller or equivalent roleProven track record in a product-led, manufacturing or FMCG business is strongly preferred; exposure to standard costing and manufacturing variances is a significant advantageDemonstrable experience owning an end-to-end finance function Deep technical accounting capability across financial reporting, balance sheet management and internal controlsAdvanced Excel and strong ERP proficiency (experience with manufacturing-oriented systems preferred)Ability to build, interrogate and present financial models clearly and confidently A natural business partner - able to engage and influence non-finance stakeholders, including the CEO and operational directors Strong leadership presence: able to hold a team accountable while investing genuinely in their development Commercially curious, with the instinct to connect financial data to operational reality Clear communicator who can translate complexity into insight for senior and board-level audiences Comfortable operating with pace and managing competing priorities in a lean, entrepreneurial environment
Isca Recruitment is delighted to be recruiting for a commercially astute experienced accountant to join a growing group business as the Commercial Finance Director. This is a crucial new role in the senior leadership team. The Commercial Finance Director, will be integral to the financial and commercial strategy across multiple SME manufacturing businesses, working closely with Group CEO, CFO as well as Managing Directors, operational leaders, and investors. Your influence will shape profitability, strengthen governance, and accelerate growth across the group. This is a hands-on, high-visibility role where your expertise will directly drive performance improvements and strategic decision-making. You will enjoy working in a hands-on influential role within a people-focused business with big ambitions! Commercial Finance Director - Responsibilities: Setting and executing the financial strategy across a group of UK manufacturing SMEs. Business partnering operational leaders to drive profitable growth and operational efficiency including pricing strategy, cost analysis, margins, processes and controls. Providing insight for key decisions including investments, acquisitions, and expansion and financial insight for the CEO, group leadership, and shareholders Overseeing group financial performance including revenue, margins, cash flow, etc Identifying and addressing commercial risks and opportunities across the portfolio Drive improvements in cost control, supply chain efficiency, etc Lead budgeting, forecasting, and long-term planning, implementing reporting frameworks and KPIs, analysing performance trends and deliver actionable insights Ensuring strong governance, compliance, and internal controls, standardising processes, reporting, and systems across the group Supporting digital transformation, including ERP scoping and implementation Overseeing cash management, funding structures, and banking relationships Managing audits, tax compliance, and regulatory requirements Leading integration of new acquisitions and evaluating capital investments including automation and capacity expansion Working closely with on-site finance functions, developing teams where needed and building financial capability. Finance Director - The Rewards: Salary: £70,000 - £80,000pa + benefits including car allowance, 25 days holiday + bank holidays, pension, and more! etc. Hours: Mon - Fri, 8:30am - 5pm Location: Homes based, with travel to group businesses UK wide 3 days per week with overnight stays Please note due to the locations of group businesses, you will need to be home based near M5/M4 corridors, Gloucestershire, Swindon, Birmingham or the Midlands. Commercial Finance Director - The Person: This role will suit a proactive, commercially astute qualified accountant (ACA, ACCA or CIMA) seeking a varied hands-on role with a growing group business. Proven track record of financial leadership experience and strategic decision making in SME manufacturing businesses, experience of group structured businesses would be beneficial. You will enjoy using your commercial skills - able to see the bigger picture and plan ahead whilst also being hands on to deliver effective change where needed. A natural problem-solver with excellent analytical skills you'll be able to prioritise and meet deadlines in fast-paced businesses. You'll be a first-rate communicator able to inspire, persuade and influence, with the ability to lead and positively manage and empower others to achieve. You will be a team player and enjoy working in a collaborative manner with colleagues at all levels in the group. Strong IT skills with experience of Sage 200 beneficial. If you're ready to take the next step in your accounting career with an employer that offers growth, a great culture and purpose, we want to hear from you! Ready to make an impact? Apply today and be part of something exciting! We reserve the right to close this role early, so please don't delay in submitting your CV, we will be in touch promptly to discuss the role and employer. For an informal discussion or further information please contact Jo at Isca Recruitment. Please note Isca Recruitment does not hold a licence to sponsor visas. We cannot process applications from individuals requiring sponsorship now or in the future. _ Isca Recruitment Ltd provides services as an agency and an employment business. Isca Recruitment is an Exeter based boutique recruitment consultancy making the perfect match between client and candidate. Specialists in office support, accountancy and finance across the South West.
Apr 01, 2026
Full time
Isca Recruitment is delighted to be recruiting for a commercially astute experienced accountant to join a growing group business as the Commercial Finance Director. This is a crucial new role in the senior leadership team. The Commercial Finance Director, will be integral to the financial and commercial strategy across multiple SME manufacturing businesses, working closely with Group CEO, CFO as well as Managing Directors, operational leaders, and investors. Your influence will shape profitability, strengthen governance, and accelerate growth across the group. This is a hands-on, high-visibility role where your expertise will directly drive performance improvements and strategic decision-making. You will enjoy working in a hands-on influential role within a people-focused business with big ambitions! Commercial Finance Director - Responsibilities: Setting and executing the financial strategy across a group of UK manufacturing SMEs. Business partnering operational leaders to drive profitable growth and operational efficiency including pricing strategy, cost analysis, margins, processes and controls. Providing insight for key decisions including investments, acquisitions, and expansion and financial insight for the CEO, group leadership, and shareholders Overseeing group financial performance including revenue, margins, cash flow, etc Identifying and addressing commercial risks and opportunities across the portfolio Drive improvements in cost control, supply chain efficiency, etc Lead budgeting, forecasting, and long-term planning, implementing reporting frameworks and KPIs, analysing performance trends and deliver actionable insights Ensuring strong governance, compliance, and internal controls, standardising processes, reporting, and systems across the group Supporting digital transformation, including ERP scoping and implementation Overseeing cash management, funding structures, and banking relationships Managing audits, tax compliance, and regulatory requirements Leading integration of new acquisitions and evaluating capital investments including automation and capacity expansion Working closely with on-site finance functions, developing teams where needed and building financial capability. Finance Director - The Rewards: Salary: £70,000 - £80,000pa + benefits including car allowance, 25 days holiday + bank holidays, pension, and more! etc. Hours: Mon - Fri, 8:30am - 5pm Location: Homes based, with travel to group businesses UK wide 3 days per week with overnight stays Please note due to the locations of group businesses, you will need to be home based near M5/M4 corridors, Gloucestershire, Swindon, Birmingham or the Midlands. Commercial Finance Director - The Person: This role will suit a proactive, commercially astute qualified accountant (ACA, ACCA or CIMA) seeking a varied hands-on role with a growing group business. Proven track record of financial leadership experience and strategic decision making in SME manufacturing businesses, experience of group structured businesses would be beneficial. You will enjoy using your commercial skills - able to see the bigger picture and plan ahead whilst also being hands on to deliver effective change where needed. A natural problem-solver with excellent analytical skills you'll be able to prioritise and meet deadlines in fast-paced businesses. You'll be a first-rate communicator able to inspire, persuade and influence, with the ability to lead and positively manage and empower others to achieve. You will be a team player and enjoy working in a collaborative manner with colleagues at all levels in the group. Strong IT skills with experience of Sage 200 beneficial. If you're ready to take the next step in your accounting career with an employer that offers growth, a great culture and purpose, we want to hear from you! Ready to make an impact? Apply today and be part of something exciting! We reserve the right to close this role early, so please don't delay in submitting your CV, we will be in touch promptly to discuss the role and employer. For an informal discussion or further information please contact Jo at Isca Recruitment. Please note Isca Recruitment does not hold a licence to sponsor visas. We cannot process applications from individuals requiring sponsorship now or in the future. _ Isca Recruitment Ltd provides services as an agency and an employment business. Isca Recruitment is an Exeter based boutique recruitment consultancy making the perfect match between client and candidate. Specialists in office support, accountancy and finance across the South West.
Isca Recruitment is delighted to be recruiting for a commercially astute experienced accountant to join a growing group business as the Commercial Finance Director. This is a crucial new role in the senior leadership team. The Commercial Finance Director, will be integral to the financial and commercial strategy across multiple SME manufacturing businesses, working closely with Group CEO, CFO as well as Managing Directors, operational leaders, and investors. Your influence will shape profitability, strengthen governance, and accelerate growth across the group. This is a hands-on, high-visibility role where your expertise will directly drive performance improvements and strategic decision-making. You will enjoy working in a hands-on influential role within a people-focused business with big ambitions! Commercial Finance Director - Responsibilities: Setting and executing the financial strategy across a group of UK manufacturing SMEs. Business partnering operational leaders to drive profitable growth and operational efficiency including pricing strategy, cost analysis, margins, processes and controls. Providing insight for key decisions including investments, acquisitions, and expansion and financial insight for the CEO, group leadership, and shareholders Overseeing group financial performance including revenue, margins, cash flow, etc Identifying and addressing commercial risks and opportunities across the portfolio Drive improvements in cost control, supply chain efficiency, etc Lead budgeting, forecasting, and long-term planning, implementing reporting frameworks and KPIs, analysing performance trends and deliver actionable insights Ensuring strong governance, compliance, and internal controls, standardising processes, reporting, and systems across the group Supporting digital transformation, including ERP scoping and implementation Overseeing cash management, funding structures, and banking relationships Managing audits, tax compliance, and regulatory requirements Leading integration of new acquisitions and evaluating capital investments including automation and capacity expansion Working closely with on-site finance functions, developing teams where needed and building financial capability. Finance Director - The Rewards: Salary: £70,000 - £80,000pa + benefits including car allowance, 25 days holiday + bank holidays, pension, and more! etc. Hours: Mon - Fri, 8:30am - 5pm Location: Homes based, with travel to group businesses UK wide 3 days per week with overnight stays Please note due to the locations of group businesses, you will need to be home based near M5/M4 corridors, Gloucestershire, Swindon, Birmingham or the Midlands. Commercial Finance Director - The Person: This role will suit a proactive, commercially astute qualified accountant (ACA, ACCA or CIMA) seeking a varied hands-on role with a growing group business. Proven track record of financial leadership experience and strategic decision making in SME manufacturing businesses, experience of group structured businesses would be beneficial. You will enjoy using your commercial skills - able to see the bigger picture and plan ahead whilst also being hands on to deliver effective change where needed. A natural problem-solver with excellent analytical skills you'll be able to prioritise and meet deadlines in fast-paced businesses. You'll be a first-rate communicator able to inspire, persuade and influence, with the ability to lead and positively manage and empower others to achieve. You will be a team player and enjoy working in a collaborative manner with colleagues at all levels in the group. Strong IT skills with experience of Sage 200 beneficial. If you're ready to take the next step in your accounting career with an employer that offers growth, a great culture and purpose, we want to hear from you! Ready to make an impact? Apply today and be part of something exciting! We reserve the right to close this role early, so please don't delay in submitting your CV, we will be in touch promptly to discuss the role and employer. For an informal discussion or further information please contact Jo at Isca Recruitment. Please note Isca Recruitment does not hold a licence to sponsor visas. We cannot process applications from individuals requiring sponsorship now or in the future. _ Isca Recruitment Ltd provides services as an agency and an employment business. Isca Recruitment is an Exeter based boutique recruitment consultancy making the perfect match between client and candidate. Specialists in office support, accountancy and finance across the South West.
Apr 01, 2026
Full time
Isca Recruitment is delighted to be recruiting for a commercially astute experienced accountant to join a growing group business as the Commercial Finance Director. This is a crucial new role in the senior leadership team. The Commercial Finance Director, will be integral to the financial and commercial strategy across multiple SME manufacturing businesses, working closely with Group CEO, CFO as well as Managing Directors, operational leaders, and investors. Your influence will shape profitability, strengthen governance, and accelerate growth across the group. This is a hands-on, high-visibility role where your expertise will directly drive performance improvements and strategic decision-making. You will enjoy working in a hands-on influential role within a people-focused business with big ambitions! Commercial Finance Director - Responsibilities: Setting and executing the financial strategy across a group of UK manufacturing SMEs. Business partnering operational leaders to drive profitable growth and operational efficiency including pricing strategy, cost analysis, margins, processes and controls. Providing insight for key decisions including investments, acquisitions, and expansion and financial insight for the CEO, group leadership, and shareholders Overseeing group financial performance including revenue, margins, cash flow, etc Identifying and addressing commercial risks and opportunities across the portfolio Drive improvements in cost control, supply chain efficiency, etc Lead budgeting, forecasting, and long-term planning, implementing reporting frameworks and KPIs, analysing performance trends and deliver actionable insights Ensuring strong governance, compliance, and internal controls, standardising processes, reporting, and systems across the group Supporting digital transformation, including ERP scoping and implementation Overseeing cash management, funding structures, and banking relationships Managing audits, tax compliance, and regulatory requirements Leading integration of new acquisitions and evaluating capital investments including automation and capacity expansion Working closely with on-site finance functions, developing teams where needed and building financial capability. Finance Director - The Rewards: Salary: £70,000 - £80,000pa + benefits including car allowance, 25 days holiday + bank holidays, pension, and more! etc. Hours: Mon - Fri, 8:30am - 5pm Location: Homes based, with travel to group businesses UK wide 3 days per week with overnight stays Please note due to the locations of group businesses, you will need to be home based near M5/M4 corridors, Gloucestershire, Swindon, Birmingham or the Midlands. Commercial Finance Director - The Person: This role will suit a proactive, commercially astute qualified accountant (ACA, ACCA or CIMA) seeking a varied hands-on role with a growing group business. Proven track record of financial leadership experience and strategic decision making in SME manufacturing businesses, experience of group structured businesses would be beneficial. You will enjoy using your commercial skills - able to see the bigger picture and plan ahead whilst also being hands on to deliver effective change where needed. A natural problem-solver with excellent analytical skills you'll be able to prioritise and meet deadlines in fast-paced businesses. You'll be a first-rate communicator able to inspire, persuade and influence, with the ability to lead and positively manage and empower others to achieve. You will be a team player and enjoy working in a collaborative manner with colleagues at all levels in the group. Strong IT skills with experience of Sage 200 beneficial. If you're ready to take the next step in your accounting career with an employer that offers growth, a great culture and purpose, we want to hear from you! Ready to make an impact? Apply today and be part of something exciting! We reserve the right to close this role early, so please don't delay in submitting your CV, we will be in touch promptly to discuss the role and employer. For an informal discussion or further information please contact Jo at Isca Recruitment. Please note Isca Recruitment does not hold a licence to sponsor visas. We cannot process applications from individuals requiring sponsorship now or in the future. _ Isca Recruitment Ltd provides services as an agency and an employment business. Isca Recruitment is an Exeter based boutique recruitment consultancy making the perfect match between client and candidate. Specialists in office support, accountancy and finance across the South West.
Isca Recruitment is delighted to be recruiting for a commercially astute experienced accountant to join a growing group business as the Commercial Finance Director. This is a crucial new role in the senior leadership team. The Commercial Finance Director, will be integral to the financial and commercial strategy across multiple SME manufacturing businesses, working closely with Group CEO, CFO as well as Managing Directors, operational leaders, and investors. Your influence will shape profitability, strengthen governance, and accelerate growth across the group. This is a hands-on, high-visibility role where your expertise will directly drive performance improvements and strategic decision-making. You will enjoy working in a hands-on influential role within a people-focused business with big ambitions! Commercial Finance Director - Responsibilities: Setting and executing the financial strategy across a group of UK manufacturing SMEs. Business partnering operational leaders to drive profitable growth and operational efficiency including pricing strategy, cost analysis, margins, processes and controls. Providing insight for key decisions including investments, acquisitions, and expansion and financial insight for the CEO, group leadership, and shareholders Overseeing group financial performance including revenue, margins, cash flow, etc Identifying and addressing commercial risks and opportunities across the portfolio Drive improvements in cost control, supply chain efficiency, etc Lead budgeting, forecasting, and long-term planning, implementing reporting frameworks and KPIs, analysing performance trends and deliver actionable insights Ensuring strong governance, compliance, and internal controls, standardising processes, reporting, and systems across the group Supporting digital transformation, including ERP scoping and implementation Overseeing cash management, funding structures, and banking relationships Managing audits, tax compliance, and regulatory requirements Leading integration of new acquisitions and evaluating capital investments including automation and capacity expansion Working closely with on-site finance functions, developing teams where needed and building financial capability. Finance Director - The Rewards: Salary: £70,000 - £80,000pa + benefits including car allowance, 25 days holiday + bank holidays, pension, and more! etc. Hours: Mon - Fri, 8:30am - 5pm Location: Homes based, with travel to group businesses UK wide 3 days per week with overnight stays Please note due to the locations of group businesses, you will need to be home based near M5/M4 corridors, Gloucestershire, Swindon, Birmingham or the Midlands. Commercial Finance Director - The Person: This role will suit a proactive, commercially astute qualified accountant (ACA, ACCA or CIMA) seeking a varied hands-on role with a growing group business. Proven track record of financial leadership experience and strategic decision making in SME manufacturing businesses, experience of group structured businesses would be beneficial. You will enjoy using your commercial skills - able to see the bigger picture and plan ahead whilst also being hands on to deliver effective change where needed. A natural problem-solver with excellent analytical skills you'll be able to prioritise and meet deadlines in fast-paced businesses. You'll be a first-rate communicator able to inspire, persuade and influence, with the ability to lead and positively manage and empower others to achieve. You will be a team player and enjoy working in a collaborative manner with colleagues at all levels in the group. Strong IT skills with experience of Sage 200 beneficial. If you're ready to take the next step in your accounting career with an employer that offers growth, a great culture and purpose, we want to hear from you! Ready to make an impact? Apply today and be part of something exciting! We reserve the right to close this role early, so please don't delay in submitting your CV, we will be in touch promptly to discuss the role and employer. For an informal discussion or further information please contact Jo at Isca Recruitment. Please note Isca Recruitment does not hold a licence to sponsor visas. We cannot process applications from individuals requiring sponsorship now or in the future. _ Isca Recruitment Ltd provides services as an agency and an employment business. Isca Recruitment is an Exeter based boutique recruitment consultancy making the perfect match between client and candidate. Specialists in office support, accountancy and finance across the South West.
Apr 01, 2026
Full time
Isca Recruitment is delighted to be recruiting for a commercially astute experienced accountant to join a growing group business as the Commercial Finance Director. This is a crucial new role in the senior leadership team. The Commercial Finance Director, will be integral to the financial and commercial strategy across multiple SME manufacturing businesses, working closely with Group CEO, CFO as well as Managing Directors, operational leaders, and investors. Your influence will shape profitability, strengthen governance, and accelerate growth across the group. This is a hands-on, high-visibility role where your expertise will directly drive performance improvements and strategic decision-making. You will enjoy working in a hands-on influential role within a people-focused business with big ambitions! Commercial Finance Director - Responsibilities: Setting and executing the financial strategy across a group of UK manufacturing SMEs. Business partnering operational leaders to drive profitable growth and operational efficiency including pricing strategy, cost analysis, margins, processes and controls. Providing insight for key decisions including investments, acquisitions, and expansion and financial insight for the CEO, group leadership, and shareholders Overseeing group financial performance including revenue, margins, cash flow, etc Identifying and addressing commercial risks and opportunities across the portfolio Drive improvements in cost control, supply chain efficiency, etc Lead budgeting, forecasting, and long-term planning, implementing reporting frameworks and KPIs, analysing performance trends and deliver actionable insights Ensuring strong governance, compliance, and internal controls, standardising processes, reporting, and systems across the group Supporting digital transformation, including ERP scoping and implementation Overseeing cash management, funding structures, and banking relationships Managing audits, tax compliance, and regulatory requirements Leading integration of new acquisitions and evaluating capital investments including automation and capacity expansion Working closely with on-site finance functions, developing teams where needed and building financial capability. Finance Director - The Rewards: Salary: £70,000 - £80,000pa + benefits including car allowance, 25 days holiday + bank holidays, pension, and more! etc. Hours: Mon - Fri, 8:30am - 5pm Location: Homes based, with travel to group businesses UK wide 3 days per week with overnight stays Please note due to the locations of group businesses, you will need to be home based near M5/M4 corridors, Gloucestershire, Swindon, Birmingham or the Midlands. Commercial Finance Director - The Person: This role will suit a proactive, commercially astute qualified accountant (ACA, ACCA or CIMA) seeking a varied hands-on role with a growing group business. Proven track record of financial leadership experience and strategic decision making in SME manufacturing businesses, experience of group structured businesses would be beneficial. You will enjoy using your commercial skills - able to see the bigger picture and plan ahead whilst also being hands on to deliver effective change where needed. A natural problem-solver with excellent analytical skills you'll be able to prioritise and meet deadlines in fast-paced businesses. You'll be a first-rate communicator able to inspire, persuade and influence, with the ability to lead and positively manage and empower others to achieve. You will be a team player and enjoy working in a collaborative manner with colleagues at all levels in the group. Strong IT skills with experience of Sage 200 beneficial. If you're ready to take the next step in your accounting career with an employer that offers growth, a great culture and purpose, we want to hear from you! Ready to make an impact? Apply today and be part of something exciting! We reserve the right to close this role early, so please don't delay in submitting your CV, we will be in touch promptly to discuss the role and employer. For an informal discussion or further information please contact Jo at Isca Recruitment. Please note Isca Recruitment does not hold a licence to sponsor visas. We cannot process applications from individuals requiring sponsorship now or in the future. _ Isca Recruitment Ltd provides services as an agency and an employment business. Isca Recruitment is an Exeter based boutique recruitment consultancy making the perfect match between client and candidate. Specialists in office support, accountancy and finance across the South West.
Isca Recruitment is delighted to be recruiting for a commercially astute experienced accountant to join a growing group business as the Commercial Finance Director. This is a crucial new role in the senior leadership team. The Commercial Finance Director, will be integral to the financial and commercial strategy across multiple SME manufacturing businesses, working closely with Group CEO, CFO as well as Managing Directors, operational leaders, and investors. Your influence will shape profitability, strengthen governance, and accelerate growth across the group. This is a hands-on, high-visibility role where your expertise will directly drive performance improvements and strategic decision-making. You will enjoy working in a hands-on influential role within a people-focused business with big ambitions! Commercial Finance Director - Responsibilities: Setting and executing the financial strategy across a group of UK manufacturing SMEs. Business partnering operational leaders to drive profitable growth and operational efficiency including pricing strategy, cost analysis, margins, processes and controls. Providing insight for key decisions including investments, acquisitions, and expansion and financial insight for the CEO, group leadership, and shareholders Overseeing group financial performance including revenue, margins, cash flow, etc Identifying and addressing commercial risks and opportunities across the portfolio Drive improvements in cost control, supply chain efficiency, etc Lead budgeting, forecasting, and long-term planning, implementing reporting frameworks and KPIs, analysing performance trends and deliver actionable insights Ensuring strong governance, compliance, and internal controls, standardising processes, reporting, and systems across the group Supporting digital transformation, including ERP scoping and implementation Overseeing cash management, funding structures, and banking relationships Managing audits, tax compliance, and regulatory requirements Leading integration of new acquisitions and evaluating capital investments including automation and capacity expansion Working closely with on-site finance functions, developing teams where needed and building financial capability. Finance Director - The Rewards: Salary: £70,000 - £80,000pa + benefits including car allowance, 25 days holiday + bank holidays, pension, and more! etc. Hours: Mon - Fri, 8:30am - 5pm Location: Homes based, with travel to group businesses UK wide 3 days per week with overnight stays Please note due to the locations of group businesses, you will need to be home based near M5/M4 corridors, Gloucestershire, Swindon, Birmingham or the Midlands. Commercial Finance Director - The Person: This role will suit a proactive, commercially astute qualified accountant (ACA, ACCA or CIMA) seeking a varied hands-on role with a growing group business. Proven track record of financial leadership experience and strategic decision making in SME manufacturing businesses, experience of group structured businesses would be beneficial. You will enjoy using your commercial skills - able to see the bigger picture and plan ahead whilst also being hands on to deliver effective change where needed. A natural problem-solver with excellent analytical skills you'll be able to prioritise and meet deadlines in fast-paced businesses. You'll be a first-rate communicator able to inspire, persuade and influence, with the ability to lead and positively manage and empower others to achieve. You will be a team player and enjoy working in a collaborative manner with colleagues at all levels in the group. Strong IT skills with experience of Sage 200 beneficial. If you're ready to take the next step in your accounting career with an employer that offers growth, a great culture and purpose, we want to hear from you! Ready to make an impact? Apply today and be part of something exciting! We reserve the right to close this role early, so please don't delay in submitting your CV, we will be in touch promptly to discuss the role and employer. For an informal discussion or further information please contact Jo at Isca Recruitment. Please note Isca Recruitment does not hold a licence to sponsor visas. We cannot process applications from individuals requiring sponsorship now or in the future. _ Isca Recruitment Ltd provides services as an agency and an employment business. Isca Recruitment is an Exeter based boutique recruitment consultancy making the perfect match between client and candidate. Specialists in office support, accountancy and finance across the South West.
Apr 01, 2026
Full time
Isca Recruitment is delighted to be recruiting for a commercially astute experienced accountant to join a growing group business as the Commercial Finance Director. This is a crucial new role in the senior leadership team. The Commercial Finance Director, will be integral to the financial and commercial strategy across multiple SME manufacturing businesses, working closely with Group CEO, CFO as well as Managing Directors, operational leaders, and investors. Your influence will shape profitability, strengthen governance, and accelerate growth across the group. This is a hands-on, high-visibility role where your expertise will directly drive performance improvements and strategic decision-making. You will enjoy working in a hands-on influential role within a people-focused business with big ambitions! Commercial Finance Director - Responsibilities: Setting and executing the financial strategy across a group of UK manufacturing SMEs. Business partnering operational leaders to drive profitable growth and operational efficiency including pricing strategy, cost analysis, margins, processes and controls. Providing insight for key decisions including investments, acquisitions, and expansion and financial insight for the CEO, group leadership, and shareholders Overseeing group financial performance including revenue, margins, cash flow, etc Identifying and addressing commercial risks and opportunities across the portfolio Drive improvements in cost control, supply chain efficiency, etc Lead budgeting, forecasting, and long-term planning, implementing reporting frameworks and KPIs, analysing performance trends and deliver actionable insights Ensuring strong governance, compliance, and internal controls, standardising processes, reporting, and systems across the group Supporting digital transformation, including ERP scoping and implementation Overseeing cash management, funding structures, and banking relationships Managing audits, tax compliance, and regulatory requirements Leading integration of new acquisitions and evaluating capital investments including automation and capacity expansion Working closely with on-site finance functions, developing teams where needed and building financial capability. Finance Director - The Rewards: Salary: £70,000 - £80,000pa + benefits including car allowance, 25 days holiday + bank holidays, pension, and more! etc. Hours: Mon - Fri, 8:30am - 5pm Location: Homes based, with travel to group businesses UK wide 3 days per week with overnight stays Please note due to the locations of group businesses, you will need to be home based near M5/M4 corridors, Gloucestershire, Swindon, Birmingham or the Midlands. Commercial Finance Director - The Person: This role will suit a proactive, commercially astute qualified accountant (ACA, ACCA or CIMA) seeking a varied hands-on role with a growing group business. Proven track record of financial leadership experience and strategic decision making in SME manufacturing businesses, experience of group structured businesses would be beneficial. You will enjoy using your commercial skills - able to see the bigger picture and plan ahead whilst also being hands on to deliver effective change where needed. A natural problem-solver with excellent analytical skills you'll be able to prioritise and meet deadlines in fast-paced businesses. You'll be a first-rate communicator able to inspire, persuade and influence, with the ability to lead and positively manage and empower others to achieve. You will be a team player and enjoy working in a collaborative manner with colleagues at all levels in the group. Strong IT skills with experience of Sage 200 beneficial. If you're ready to take the next step in your accounting career with an employer that offers growth, a great culture and purpose, we want to hear from you! Ready to make an impact? Apply today and be part of something exciting! We reserve the right to close this role early, so please don't delay in submitting your CV, we will be in touch promptly to discuss the role and employer. For an informal discussion or further information please contact Jo at Isca Recruitment. Please note Isca Recruitment does not hold a licence to sponsor visas. We cannot process applications from individuals requiring sponsorship now or in the future. _ Isca Recruitment Ltd provides services as an agency and an employment business. Isca Recruitment is an Exeter based boutique recruitment consultancy making the perfect match between client and candidate. Specialists in office support, accountancy and finance across the South West.
Isca Recruitment is delighted to be recruiting for a commercially astute experienced accountant to join a growing group business as the Commercial Finance Director. This is a crucial new role in the senior leadership team. The Commercial Finance Director, will be integral to the financial and commercial strategy across multiple SME manufacturing businesses, working closely with Group CEO, CFO as well as Managing Directors, operational leaders, and investors. Your influence will shape profitability, strengthen governance, and accelerate growth across the group. This is a hands-on, high-visibility role where your expertise will directly drive performance improvements and strategic decision-making. You will enjoy working in a hands-on influential role within a people-focused business with big ambitions! Commercial Finance Director - Responsibilities: Setting and executing the financial strategy across a group of UK manufacturing SMEs. Business partnering operational leaders to drive profitable growth and operational efficiency including pricing strategy, cost analysis, margins, processes and controls. Providing insight for key decisions including investments, acquisitions, and expansion and financial insight for the CEO, group leadership, and shareholders Overseeing group financial performance including revenue, margins, cash flow, etc Identifying and addressing commercial risks and opportunities across the portfolio Drive improvements in cost control, supply chain efficiency, etc Lead budgeting, forecasting, and long-term planning, implementing reporting frameworks and KPIs, analysing performance trends and deliver actionable insights Ensuring strong governance, compliance, and internal controls, standardising processes, reporting, and systems across the group Supporting digital transformation, including ERP scoping and implementation Overseeing cash management, funding structures, and banking relationships Managing audits, tax compliance, and regulatory requirements Leading integration of new acquisitions and evaluating capital investments including automation and capacity expansion Working closely with on-site finance functions, developing teams where needed and building financial capability. Finance Director - The Rewards: Salary: £70,000 - £80,000pa + benefits including car allowance, 25 days holiday + bank holidays, pension, and more! etc. Hours: Mon - Fri, 8:30am - 5pm Location: Homes based, with travel to group businesses UK wide 3 days per week with overnight stays Please note due to the locations of group businesses, you will need to be home based near M5/M4 corridors, Gloucestershire, Swindon, Birmingham or the Midlands. Commercial Finance Director - The Person: This role will suit a proactive, commercially astute qualified accountant (ACA, ACCA or CIMA) seeking a varied hands-on role with a growing group business. Proven track record of financial leadership experience and strategic decision making in SME manufacturing businesses, experience of group structured businesses would be beneficial. You will enjoy using your commercial skills - able to see the bigger picture and plan ahead whilst also being hands on to deliver effective change where needed. A natural problem-solver with excellent analytical skills you'll be able to prioritise and meet deadlines in fast-paced businesses. You'll be a first-rate communicator able to inspire, persuade and influence, with the ability to lead and positively manage and empower others to achieve. You will be a team player and enjoy working in a collaborative manner with colleagues at all levels in the group. Strong IT skills with experience of Sage 200 beneficial. If you're ready to take the next step in your accounting career with an employer that offers growth, a great culture and purpose, we want to hear from you! Ready to make an impact? Apply today and be part of something exciting! We reserve the right to close this role early, so please don't delay in submitting your CV, we will be in touch promptly to discuss the role and employer. For an informal discussion or further information please contact Jo at Isca Recruitment. Please note Isca Recruitment does not hold a licence to sponsor visas. We cannot process applications from individuals requiring sponsorship now or in the future. _ Isca Recruitment Ltd provides services as an agency and an employment business. Isca Recruitment is an Exeter based boutique recruitment consultancy making the perfect match between client and candidate. Specialists in office support, accountancy and finance across the South West.
Apr 01, 2026
Full time
Isca Recruitment is delighted to be recruiting for a commercially astute experienced accountant to join a growing group business as the Commercial Finance Director. This is a crucial new role in the senior leadership team. The Commercial Finance Director, will be integral to the financial and commercial strategy across multiple SME manufacturing businesses, working closely with Group CEO, CFO as well as Managing Directors, operational leaders, and investors. Your influence will shape profitability, strengthen governance, and accelerate growth across the group. This is a hands-on, high-visibility role where your expertise will directly drive performance improvements and strategic decision-making. You will enjoy working in a hands-on influential role within a people-focused business with big ambitions! Commercial Finance Director - Responsibilities: Setting and executing the financial strategy across a group of UK manufacturing SMEs. Business partnering operational leaders to drive profitable growth and operational efficiency including pricing strategy, cost analysis, margins, processes and controls. Providing insight for key decisions including investments, acquisitions, and expansion and financial insight for the CEO, group leadership, and shareholders Overseeing group financial performance including revenue, margins, cash flow, etc Identifying and addressing commercial risks and opportunities across the portfolio Drive improvements in cost control, supply chain efficiency, etc Lead budgeting, forecasting, and long-term planning, implementing reporting frameworks and KPIs, analysing performance trends and deliver actionable insights Ensuring strong governance, compliance, and internal controls, standardising processes, reporting, and systems across the group Supporting digital transformation, including ERP scoping and implementation Overseeing cash management, funding structures, and banking relationships Managing audits, tax compliance, and regulatory requirements Leading integration of new acquisitions and evaluating capital investments including automation and capacity expansion Working closely with on-site finance functions, developing teams where needed and building financial capability. Finance Director - The Rewards: Salary: £70,000 - £80,000pa + benefits including car allowance, 25 days holiday + bank holidays, pension, and more! etc. Hours: Mon - Fri, 8:30am - 5pm Location: Homes based, with travel to group businesses UK wide 3 days per week with overnight stays Please note due to the locations of group businesses, you will need to be home based near M5/M4 corridors, Gloucestershire, Swindon, Birmingham or the Midlands. Commercial Finance Director - The Person: This role will suit a proactive, commercially astute qualified accountant (ACA, ACCA or CIMA) seeking a varied hands-on role with a growing group business. Proven track record of financial leadership experience and strategic decision making in SME manufacturing businesses, experience of group structured businesses would be beneficial. You will enjoy using your commercial skills - able to see the bigger picture and plan ahead whilst also being hands on to deliver effective change where needed. A natural problem-solver with excellent analytical skills you'll be able to prioritise and meet deadlines in fast-paced businesses. You'll be a first-rate communicator able to inspire, persuade and influence, with the ability to lead and positively manage and empower others to achieve. You will be a team player and enjoy working in a collaborative manner with colleagues at all levels in the group. Strong IT skills with experience of Sage 200 beneficial. If you're ready to take the next step in your accounting career with an employer that offers growth, a great culture and purpose, we want to hear from you! Ready to make an impact? Apply today and be part of something exciting! We reserve the right to close this role early, so please don't delay in submitting your CV, we will be in touch promptly to discuss the role and employer. For an informal discussion or further information please contact Jo at Isca Recruitment. Please note Isca Recruitment does not hold a licence to sponsor visas. We cannot process applications from individuals requiring sponsorship now or in the future. _ Isca Recruitment Ltd provides services as an agency and an employment business. Isca Recruitment is an Exeter based boutique recruitment consultancy making the perfect match between client and candidate. Specialists in office support, accountancy and finance across the South West.
Agricultural Property Senior Associate/Partner - Head of Agriculture Location: Poundbury - Hybrid working available An exciting opportunity has arisen as my client is launching a specialist Agriculture & Rural Land team based in Poundbury, Dorset to strengthen its West Country capability. It is seeking an experienced Solicitor or Partner-level Lawyer to lead and grow the practice advising farmers, landed estates, rural businesses and developers on agricultural property, farm tenancies, rural diversification, land development and related commercial and regulatory matters. Why this role? Build and lead a new agriculture practice with clear firm support and autonomy to shape the team Work from Poundbury with excellent links across Dorset and the South West Join a firm that combines specialist capability (construction, planning, private client) with a collaborative, single-firm culture Key responsibilities Lead, develop and commercialise the Agriculture & Rural Land practice Act on a broad range of agriculture matters: farm & estate sales and purchases, tenancy advice (Agricultural Holdings Act/Farm Business Tenancies), rights of way, easements and overage, diversification projects, renewables and natural capital work and rural disputes Provide high-quality, pragmatic advice to private landowners, farmers, estate managers and agribusiness clients Win and develop client relationships - work with the firm's Private Client, Planning & Construction and Commercial teams to offer cross-service solutions Supervise, mentor and recruit fee earners and support staff as the team grows Support business development events, sector thought leadership and local networking across the West Country Your profile (ideal) Qualified Solicitor with substantial experience in agricultural/rural property law - Senior Solicitor/Partner level (Suggested: c 7+ years PQE) Proven track record of handling farm/estate transactions, tenancy issues and rural diversification projects Demonstrable business development skills and existing sector contacts across landed estates, farming & rural clients Leadership experience - managing or mentoring fee-earners and building a team Commercial, client-focused approach with strong technical and drafting skills Hybrid working is available. My client is eager to shortlist for interviews as soon as possible, so please contact me confidentially or send your CV to Chris Rodriguez by applying on-line. (Please note salary is just a guideline).
Apr 01, 2026
Full time
Agricultural Property Senior Associate/Partner - Head of Agriculture Location: Poundbury - Hybrid working available An exciting opportunity has arisen as my client is launching a specialist Agriculture & Rural Land team based in Poundbury, Dorset to strengthen its West Country capability. It is seeking an experienced Solicitor or Partner-level Lawyer to lead and grow the practice advising farmers, landed estates, rural businesses and developers on agricultural property, farm tenancies, rural diversification, land development and related commercial and regulatory matters. Why this role? Build and lead a new agriculture practice with clear firm support and autonomy to shape the team Work from Poundbury with excellent links across Dorset and the South West Join a firm that combines specialist capability (construction, planning, private client) with a collaborative, single-firm culture Key responsibilities Lead, develop and commercialise the Agriculture & Rural Land practice Act on a broad range of agriculture matters: farm & estate sales and purchases, tenancy advice (Agricultural Holdings Act/Farm Business Tenancies), rights of way, easements and overage, diversification projects, renewables and natural capital work and rural disputes Provide high-quality, pragmatic advice to private landowners, farmers, estate managers and agribusiness clients Win and develop client relationships - work with the firm's Private Client, Planning & Construction and Commercial teams to offer cross-service solutions Supervise, mentor and recruit fee earners and support staff as the team grows Support business development events, sector thought leadership and local networking across the West Country Your profile (ideal) Qualified Solicitor with substantial experience in agricultural/rural property law - Senior Solicitor/Partner level (Suggested: c 7+ years PQE) Proven track record of handling farm/estate transactions, tenancy issues and rural diversification projects Demonstrable business development skills and existing sector contacts across landed estates, farming & rural clients Leadership experience - managing or mentoring fee-earners and building a team Commercial, client-focused approach with strong technical and drafting skills Hybrid working is available. My client is eager to shortlist for interviews as soon as possible, so please contact me confidentially or send your CV to Chris Rodriguez by applying on-line. (Please note salary is just a guideline).
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Financial Support Advisor Salary of £27,000 From time to time, our customers have trouble making payments on their credit card account. This might be due to health issues, job loss or even a deeper vulnerability. As a member of our Collections Team, you'll be there to help and support our customers in the best possible way. Using empathy and strong communication skills, you'll provide exceptional customer service and educate customers on next steps or signposting for further support. Every customer will have different circumstances so you'll manage each individual situation to help find a suitable outcome for them. What you'll do Remain customer focused and put them at the centre of every decision You'll get to grips with customers' financial situations, figuring out their budget and helping them understand what payments are affordable for them. Use your judgement when assessing the right outcome for the customer Credit can be complicated. You'll help our customers understand complex information by explaining it in really clear terms. Support our customers through a range of challenging and sensitive situations taking into account any vulnerabilities You'll signpost customers to wider support that might be suitable for them, like debt charities or wellbeing organisations. You may also work with these third parties to help put plans in place. What we're looking for A natural problem solver focused on getting the right outcomes for our customers Resilience is key! Whilst this job is incredibly rewarding, it can be difficult at times, particularly when dealing with sensitive situations our customers may be facing. A team player that acts with integrity and treats our customers and associates with respect We'd love it if you have first-hand experience within the Finance Industry - but don't worry if not, as this isn't a deal breaker! A great communicator A passion for giving the best advice to every customer you speak to through empathy and advocacy We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We'd love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates. Where and how you'll work At Capital One, we invest in your training and development. We recognise that a 'one size fits all' approach to learning is not always the best. We have developed a blended learning and support programme involving in-person, remote and self learning. This is hugely beneficial to your development in the role but it will also allow you to learn more about our culture and create in-person relationships with your peers. During your training, your working hours will be 09:00 to 17:30 Monday to Friday. Once you have completed training you'll move onto the following rotating shift pattern: Monday to Friday: 8:00 to 16:30 or 9:00 to 17:30 (dependent on department needs) 10:00 to 18:30 11:30 to 20:00 Weekends: You'll also work every other Saturday (on a shift between the hours of 8:00-17:00). On the week you are working Saturday then you'll have Sunday off and a set day off in the week. Please note that the above shift times can vary from time to time. Our Collections department is open from 8am-8pm Monday to Friday and 8am-5pm on a Saturday. Once you have successfully completed your training, you will transition to predominantly working from home, however you will be required to come into the office for a day every 2 weeks. This will be for team building, collaboration and the opportunity to meet and spend time with your colleagues face to face. However, if you want to work from the office more, you can! What's in it for you We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant and mindfulness space. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Nov 17, 2025
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Financial Support Advisor Salary of £27,000 From time to time, our customers have trouble making payments on their credit card account. This might be due to health issues, job loss or even a deeper vulnerability. As a member of our Collections Team, you'll be there to help and support our customers in the best possible way. Using empathy and strong communication skills, you'll provide exceptional customer service and educate customers on next steps or signposting for further support. Every customer will have different circumstances so you'll manage each individual situation to help find a suitable outcome for them. What you'll do Remain customer focused and put them at the centre of every decision You'll get to grips with customers' financial situations, figuring out their budget and helping them understand what payments are affordable for them. Use your judgement when assessing the right outcome for the customer Credit can be complicated. You'll help our customers understand complex information by explaining it in really clear terms. Support our customers through a range of challenging and sensitive situations taking into account any vulnerabilities You'll signpost customers to wider support that might be suitable for them, like debt charities or wellbeing organisations. You may also work with these third parties to help put plans in place. What we're looking for A natural problem solver focused on getting the right outcomes for our customers Resilience is key! Whilst this job is incredibly rewarding, it can be difficult at times, particularly when dealing with sensitive situations our customers may be facing. A team player that acts with integrity and treats our customers and associates with respect We'd love it if you have first-hand experience within the Finance Industry - but don't worry if not, as this isn't a deal breaker! A great communicator A passion for giving the best advice to every customer you speak to through empathy and advocacy We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We'd love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates. Where and how you'll work At Capital One, we invest in your training and development. We recognise that a 'one size fits all' approach to learning is not always the best. We have developed a blended learning and support programme involving in-person, remote and self learning. This is hugely beneficial to your development in the role but it will also allow you to learn more about our culture and create in-person relationships with your peers. During your training, your working hours will be 09:00 to 17:30 Monday to Friday. Once you have completed training you'll move onto the following rotating shift pattern: Monday to Friday: 8:00 to 16:30 or 9:00 to 17:30 (dependent on department needs) 10:00 to 18:30 11:30 to 20:00 Weekends: You'll also work every other Saturday (on a shift between the hours of 8:00-17:00). On the week you are working Saturday then you'll have Sunday off and a set day off in the week. Please note that the above shift times can vary from time to time. Our Collections department is open from 8am-8pm Monday to Friday and 8am-5pm on a Saturday. Once you have successfully completed your training, you will transition to predominantly working from home, however you will be required to come into the office for a day every 2 weeks. This will be for team building, collaboration and the opportunity to meet and spend time with your colleagues face to face. However, if you want to work from the office more, you can! What's in it for you We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant and mindfulness space. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Financial Support Advisor Salary of £27,000 From time to time, our customers have trouble making payments on their credit card account. This might be due to health issues, job loss or even a deeper vulnerability. As a member of our Collections Team, you'll be there to help and support our customers in the best possible way. Using empathy and strong communication skills, you'll provide exceptional customer service and educate customers on next steps or signposting for further support. Every customer will have different circumstances so you'll manage each individual situation to help find a suitable outcome for them. What you'll do Remain customer focused and put them at the centre of every decision You'll get to grips with customers' financial situations, figuring out their budget and helping them understand what payments are affordable for them. Use your judgement when assessing the right outcome for the customer Credit can be complicated. You'll help our customers understand complex information by explaining it in really clear terms. Support our customers through a range of challenging and sensitive situations taking into account any vulnerabilities You'll signpost customers to wider support that might be suitable for them, like debt charities or wellbeing organisations. You may also work with these third parties to help put plans in place. What we're looking for A natural problem solver focused on getting the right outcomes for our customers Resilience is key! Whilst this job is incredibly rewarding, it can be difficult at times, particularly when dealing with sensitive situations our customers may be facing. A team player that acts with integrity and treats our customers and associates with respect We'd love it if you have first-hand experience within the Finance Industry - but don't worry if not, as this isn't a deal breaker! A great communicator A passion for giving the best advice to every customer you speak to through empathy and advocacy We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We'd love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates. Where and how you'll work At Capital One, we invest in your training and development. We recognise that a 'one size fits all' approach to learning is not always the best. We have developed a blended learning and support programme involving in-person, remote and self learning. This is hugely beneficial to your development in the role but it will also allow you to learn more about our culture and create in-person relationships with your peers. During your training, your working hours will be 09:00 to 17:30 Monday to Friday. Once you have completed training you'll move onto the following rotating shift pattern: Monday to Friday: 8:00 to 16:30 or 9:00 to 17:30 (dependent on department needs) 10:00 to 18:30 11:30 to 20:00 Weekends: You'll also work every other Saturday (on a shift between the hours of 8:00-17:00). On the week you are working Saturday then you'll have Sunday off and a set day off in the week. Please note that the above shift times can vary from time to time. Our Collections department is open from 8am-8pm Monday to Friday and 8am-5pm on a Saturday. Once you have successfully completed your training, you will transition to predominantly working from home, however you will be required to come into the office for a day every 2 weeks. This will be for team building, collaboration and the opportunity to meet and spend time with your colleagues face to face. However, if you want to work from the office more, you can! What's in it for you We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant and mindfulness space. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Nov 17, 2025
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Financial Support Advisor Salary of £27,000 From time to time, our customers have trouble making payments on their credit card account. This might be due to health issues, job loss or even a deeper vulnerability. As a member of our Collections Team, you'll be there to help and support our customers in the best possible way. Using empathy and strong communication skills, you'll provide exceptional customer service and educate customers on next steps or signposting for further support. Every customer will have different circumstances so you'll manage each individual situation to help find a suitable outcome for them. What you'll do Remain customer focused and put them at the centre of every decision You'll get to grips with customers' financial situations, figuring out their budget and helping them understand what payments are affordable for them. Use your judgement when assessing the right outcome for the customer Credit can be complicated. You'll help our customers understand complex information by explaining it in really clear terms. Support our customers through a range of challenging and sensitive situations taking into account any vulnerabilities You'll signpost customers to wider support that might be suitable for them, like debt charities or wellbeing organisations. You may also work with these third parties to help put plans in place. What we're looking for A natural problem solver focused on getting the right outcomes for our customers Resilience is key! Whilst this job is incredibly rewarding, it can be difficult at times, particularly when dealing with sensitive situations our customers may be facing. A team player that acts with integrity and treats our customers and associates with respect We'd love it if you have first-hand experience within the Finance Industry - but don't worry if not, as this isn't a deal breaker! A great communicator A passion for giving the best advice to every customer you speak to through empathy and advocacy We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We'd love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates. Where and how you'll work At Capital One, we invest in your training and development. We recognise that a 'one size fits all' approach to learning is not always the best. We have developed a blended learning and support programme involving in-person, remote and self learning. This is hugely beneficial to your development in the role but it will also allow you to learn more about our culture and create in-person relationships with your peers. During your training, your working hours will be 09:00 to 17:30 Monday to Friday. Once you have completed training you'll move onto the following rotating shift pattern: Monday to Friday: 8:00 to 16:30 or 9:00 to 17:30 (dependent on department needs) 10:00 to 18:30 11:30 to 20:00 Weekends: You'll also work every other Saturday (on a shift between the hours of 8:00-17:00). On the week you are working Saturday then you'll have Sunday off and a set day off in the week. Please note that the above shift times can vary from time to time. Our Collections department is open from 8am-8pm Monday to Friday and 8am-5pm on a Saturday. Once you have successfully completed your training, you will transition to predominantly working from home, however you will be required to come into the office for a day every 2 weeks. This will be for team building, collaboration and the opportunity to meet and spend time with your colleagues face to face. However, if you want to work from the office more, you can! What's in it for you We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant and mindfulness space. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Financial Support Advisor Salary of £27,000 From time to time, our customers have trouble making payments on their credit card account. This might be due to health issues, job loss or even a deeper vulnerability. As a member of our Collections Team, you'll be there to help and support our customers in the best possible way. Using empathy and strong communication skills, you'll provide exceptional customer service and educate customers on next steps or signposting for further support. Every customer will have different circumstances so you'll manage each individual situation to help find a suitable outcome for them. What you'll do Remain customer focused and put them at the centre of every decision You'll get to grips with customers' financial situations, figuring out their budget and helping them understand what payments are affordable for them. Use your judgement when assessing the right outcome for the customer Credit can be complicated. You'll help our customers understand complex information by explaining it in really clear terms. Support our customers through a range of challenging and sensitive situations taking into account any vulnerabilities You'll signpost customers to wider support that might be suitable for them, like debt charities or wellbeing organisations. You may also work with these third parties to help put plans in place. What we're looking for A natural problem solver focused on getting the right outcomes for our customers Resilience is key! Whilst this job is incredibly rewarding, it can be difficult at times, particularly when dealing with sensitive situations our customers may be facing. A team player that acts with integrity and treats our customers and associates with respect We'd love it if you have first-hand experience within the Finance Industry - but don't worry if not, as this isn't a deal breaker! A great communicator A passion for giving the best advice to every customer you speak to through empathy and advocacy We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We'd love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates. Where and how you'll work At Capital One, we invest in your training and development. We recognise that a 'one size fits all' approach to learning is not always the best. We have developed a blended learning and support programme involving in-person, remote and self learning. This is hugely beneficial to your development in the role but it will also allow you to learn more about our culture and create in-person relationships with your peers. During your training, your working hours will be 09:00 to 17:30 Monday to Friday. Once you have completed training you'll move onto the following rotating shift pattern: Monday to Friday: 8:00 to 16:30 or 9:00 to 17:30 (dependent on department needs) 10:00 to 18:30 11:30 to 20:00 Weekends: You'll also work every other Saturday (on a shift between the hours of 8:00-17:00). On the week you are working Saturday then you'll have Sunday off and a set day off in the week. Please note that the above shift times can vary from time to time. Our Collections department is open from 8am-8pm Monday to Friday and 8am-5pm on a Saturday. Once you have successfully completed your training, you will transition to predominantly working from home, however you will be required to come into the office for a day every 2 weeks. This will be for team building, collaboration and the opportunity to meet and spend time with your colleagues face to face. However, if you want to work from the office more, you can! What's in it for you We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant and mindfulness space. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Nov 17, 2025
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Financial Support Advisor Salary of £27,000 From time to time, our customers have trouble making payments on their credit card account. This might be due to health issues, job loss or even a deeper vulnerability. As a member of our Collections Team, you'll be there to help and support our customers in the best possible way. Using empathy and strong communication skills, you'll provide exceptional customer service and educate customers on next steps or signposting for further support. Every customer will have different circumstances so you'll manage each individual situation to help find a suitable outcome for them. What you'll do Remain customer focused and put them at the centre of every decision You'll get to grips with customers' financial situations, figuring out their budget and helping them understand what payments are affordable for them. Use your judgement when assessing the right outcome for the customer Credit can be complicated. You'll help our customers understand complex information by explaining it in really clear terms. Support our customers through a range of challenging and sensitive situations taking into account any vulnerabilities You'll signpost customers to wider support that might be suitable for them, like debt charities or wellbeing organisations. You may also work with these third parties to help put plans in place. What we're looking for A natural problem solver focused on getting the right outcomes for our customers Resilience is key! Whilst this job is incredibly rewarding, it can be difficult at times, particularly when dealing with sensitive situations our customers may be facing. A team player that acts with integrity and treats our customers and associates with respect We'd love it if you have first-hand experience within the Finance Industry - but don't worry if not, as this isn't a deal breaker! A great communicator A passion for giving the best advice to every customer you speak to through empathy and advocacy We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We'd love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates. Where and how you'll work At Capital One, we invest in your training and development. We recognise that a 'one size fits all' approach to learning is not always the best. We have developed a blended learning and support programme involving in-person, remote and self learning. This is hugely beneficial to your development in the role but it will also allow you to learn more about our culture and create in-person relationships with your peers. During your training, your working hours will be 09:00 to 17:30 Monday to Friday. Once you have completed training you'll move onto the following rotating shift pattern: Monday to Friday: 8:00 to 16:30 or 9:00 to 17:30 (dependent on department needs) 10:00 to 18:30 11:30 to 20:00 Weekends: You'll also work every other Saturday (on a shift between the hours of 8:00-17:00). On the week you are working Saturday then you'll have Sunday off and a set day off in the week. Please note that the above shift times can vary from time to time. Our Collections department is open from 8am-8pm Monday to Friday and 8am-5pm on a Saturday. Once you have successfully completed your training, you will transition to predominantly working from home, however you will be required to come into the office for a day every 2 weeks. This will be for team building, collaboration and the opportunity to meet and spend time with your colleagues face to face. However, if you want to work from the office more, you can! What's in it for you We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant and mindfulness space. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Financial Support Advisor Salary of £27,000 From time to time, our customers have trouble making payments on their credit card account. This might be due to health issues, job loss or even a deeper vulnerability. As a member of our Collections Team, you'll be there to help and support our customers in the best possible way. Using empathy and strong communication skills, you'll provide exceptional customer service and educate customers on next steps or signposting for further support. Every customer will have different circumstances so you'll manage each individual situation to help find a suitable outcome for them. What you'll do Remain customer focused and put them at the centre of every decision You'll get to grips with customers' financial situations, figuring out their budget and helping them understand what payments are affordable for them. Use your judgement when assessing the right outcome for the customer Credit can be complicated. You'll help our customers understand complex information by explaining it in really clear terms. Support our customers through a range of challenging and sensitive situations taking into account any vulnerabilities You'll signpost customers to wider support that might be suitable for them, like debt charities or wellbeing organisations. You may also work with these third parties to help put plans in place. What we're looking for A natural problem solver focused on getting the right outcomes for our customers Resilience is key! Whilst this job is incredibly rewarding, it can be difficult at times, particularly when dealing with sensitive situations our customers may be facing. A team player that acts with integrity and treats our customers and associates with respect We'd love it if you have first-hand experience within the Finance Industry - but don't worry if not, as this isn't a deal breaker! A great communicator A passion for giving the best advice to every customer you speak to through empathy and advocacy We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We'd love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates. Where and how you'll work At Capital One, we invest in your training and development. We recognise that a 'one size fits all' approach to learning is not always the best. We have developed a blended learning and support programme involving in-person, remote and self learning. This is hugely beneficial to your development in the role but it will also allow you to learn more about our culture and create in-person relationships with your peers. During your training, your working hours will be 09:00 to 17:30 Monday to Friday. Once you have completed training you'll move onto the following rotating shift pattern: Monday to Friday: 8:00 to 16:30 or 9:00 to 17:30 (dependent on department needs) 10:00 to 18:30 11:30 to 20:00 Weekends: You'll also work every other Saturday (on a shift between the hours of 8:00-17:00). On the week you are working Saturday then you'll have Sunday off and a set day off in the week. Please note that the above shift times can vary from time to time. Our Collections department is open from 8am-8pm Monday to Friday and 8am-5pm on a Saturday. Once you have successfully completed your training, you will transition to predominantly working from home, however you will be required to come into the office for a day every 2 weeks. This will be for team building, collaboration and the opportunity to meet and spend time with your colleagues face to face. However, if you want to work from the office more, you can! What's in it for you We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant and mindfulness space. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Nov 17, 2025
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Financial Support Advisor Salary of £27,000 From time to time, our customers have trouble making payments on their credit card account. This might be due to health issues, job loss or even a deeper vulnerability. As a member of our Collections Team, you'll be there to help and support our customers in the best possible way. Using empathy and strong communication skills, you'll provide exceptional customer service and educate customers on next steps or signposting for further support. Every customer will have different circumstances so you'll manage each individual situation to help find a suitable outcome for them. What you'll do Remain customer focused and put them at the centre of every decision You'll get to grips with customers' financial situations, figuring out their budget and helping them understand what payments are affordable for them. Use your judgement when assessing the right outcome for the customer Credit can be complicated. You'll help our customers understand complex information by explaining it in really clear terms. Support our customers through a range of challenging and sensitive situations taking into account any vulnerabilities You'll signpost customers to wider support that might be suitable for them, like debt charities or wellbeing organisations. You may also work with these third parties to help put plans in place. What we're looking for A natural problem solver focused on getting the right outcomes for our customers Resilience is key! Whilst this job is incredibly rewarding, it can be difficult at times, particularly when dealing with sensitive situations our customers may be facing. A team player that acts with integrity and treats our customers and associates with respect We'd love it if you have first-hand experience within the Finance Industry - but don't worry if not, as this isn't a deal breaker! A great communicator A passion for giving the best advice to every customer you speak to through empathy and advocacy We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We'd love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates. Where and how you'll work At Capital One, we invest in your training and development. We recognise that a 'one size fits all' approach to learning is not always the best. We have developed a blended learning and support programme involving in-person, remote and self learning. This is hugely beneficial to your development in the role but it will also allow you to learn more about our culture and create in-person relationships with your peers. During your training, your working hours will be 09:00 to 17:30 Monday to Friday. Once you have completed training you'll move onto the following rotating shift pattern: Monday to Friday: 8:00 to 16:30 or 9:00 to 17:30 (dependent on department needs) 10:00 to 18:30 11:30 to 20:00 Weekends: You'll also work every other Saturday (on a shift between the hours of 8:00-17:00). On the week you are working Saturday then you'll have Sunday off and a set day off in the week. Please note that the above shift times can vary from time to time. Our Collections department is open from 8am-8pm Monday to Friday and 8am-5pm on a Saturday. Once you have successfully completed your training, you will transition to predominantly working from home, however you will be required to come into the office for a day every 2 weeks. This will be for team building, collaboration and the opportunity to meet and spend time with your colleagues face to face. However, if you want to work from the office more, you can! What's in it for you We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant and mindfulness space. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
