Marketing Executive Glasgow Up to £35,000 Job Overview We are looking for a Search & Social Marketing Executive to take hands-on responsibility for day-to-day paid search and paid social activity across a portfolio of clients. This role has a strong social media focus, so proven experience in managing and optimising social channels is essential click apply for full job details
Feb 05, 2026
Full time
Marketing Executive Glasgow Up to £35,000 Job Overview We are looking for a Search & Social Marketing Executive to take hands-on responsibility for day-to-day paid search and paid social activity across a portfolio of clients. This role has a strong social media focus, so proven experience in managing and optimising social channels is essential click apply for full job details
Secure Environment Sales Executive UK Wide Field-Based (Head Office: South Wiltshire) Salary: c. £35,000 + Company Car + Benefits An established UK manufacturer and market leader in water management solutions for secure and clinical environments is seeking aSecure Environment Sales Managerto take ownership of its Mental Health sector across the UK click apply for full job details
Feb 05, 2026
Full time
Secure Environment Sales Executive UK Wide Field-Based (Head Office: South Wiltshire) Salary: c. £35,000 + Company Car + Benefits An established UK manufacturer and market leader in water management solutions for secure and clinical environments is seeking aSecure Environment Sales Managerto take ownership of its Mental Health sector across the UK click apply for full job details
We are now seeking a Regional Canvass Marketing Manager to lead and continue to build our existing Door to Door Canvass Teams in the North of the UK. At Safestyle we are seeking an experienced Leader with direct sales/marketing/canvassing experience who is now looking to move into a senior position. With your drive and enthusiasm, you will be part of the senior team, supporting the Regional Sales M click apply for full job details
Feb 05, 2026
Full time
We are now seeking a Regional Canvass Marketing Manager to lead and continue to build our existing Door to Door Canvass Teams in the North of the UK. At Safestyle we are seeking an experienced Leader with direct sales/marketing/canvassing experience who is now looking to move into a senior position. With your drive and enthusiasm, you will be part of the senior team, supporting the Regional Sales M click apply for full job details
Account Executive Location:Stamford Office Hours of work - Monday - Friday Salary £25000 - £26000 Account Executive To effectively deliver to the needs of the clients, whilst developing the business opportunities and maximising revenue opportunities and exposure click apply for full job details
Feb 05, 2026
Full time
Account Executive Location:Stamford Office Hours of work - Monday - Friday Salary £25000 - £26000 Account Executive To effectively deliver to the needs of the clients, whilst developing the business opportunities and maximising revenue opportunities and exposure click apply for full job details
Door to Door Sales Executive We are recruiting Door-to-Door Sales Executives promoting the work of Dogs Trust. Youll get a basic salary of £25.4k with the opportunity to earn £45k+ OTE. What youll get: £25.4k guaranteed basic salary. Regular incentives and discretionary bonus (giving a realistic OTE £45k) Healthcare plan worth up to £900 per annum Death in service plan, twice your annual salary click apply for full job details
Feb 05, 2026
Full time
Door to Door Sales Executive We are recruiting Door-to-Door Sales Executives promoting the work of Dogs Trust. Youll get a basic salary of £25.4k with the opportunity to earn £45k+ OTE. What youll get: £25.4k guaranteed basic salary. Regular incentives and discretionary bonus (giving a realistic OTE £45k) Healthcare plan worth up to £900 per annum Death in service plan, twice your annual salary click apply for full job details
At Uniquely, we believe your potential is limitless. Were looking for ambitious individuals with the drive to succeed to join our dynamic field sales team as a Sky Field Sales Representative.You dont need previous experience just a willingness to learn, a great attitude, and a competitive edge. We recruit for attitude and train for success! In this role, youll be connecting with people from all wa click apply for full job details
Feb 05, 2026
Full time
At Uniquely, we believe your potential is limitless. Were looking for ambitious individuals with the drive to succeed to join our dynamic field sales team as a Sky Field Sales Representative.You dont need previous experience just a willingness to learn, a great attitude, and a competitive edge. We recruit for attitude and train for success! In this role, youll be connecting with people from all wa click apply for full job details
Business Development Executive (Water Treatment / Technical) £46,000 - £54,000 + Commission + Car Allowance of £5,100 + 25 days holiday Field-based / Midlands / South of UK Are you a technically experienced salesperson from a technical background looking to work for one of the UK's leading providers of water pump solutions? Would you like to work for a company that is part of a global business offerin click apply for full job details
Feb 05, 2026
Full time
Business Development Executive (Water Treatment / Technical) £46,000 - £54,000 + Commission + Car Allowance of £5,100 + 25 days holiday Field-based / Midlands / South of UK Are you a technically experienced salesperson from a technical background looking to work for one of the UK's leading providers of water pump solutions? Would you like to work for a company that is part of a global business offerin click apply for full job details
Benefits include: Hybrid working arrangement for improved work-life balance Car allowance Free on-site parking Role overview: Our client, a growing and well-established organization, is seeking an experienced Account Manager to join their dynamic team in Walton. This role focuses on supporting and advising clients throughout their journey with the company, identifying improvement opportunities, and ensuring exceptional service delivery. Key responsibilities: Provide daily support to clients, acting as their main point of contact Identify and recommend improvements to enhance the client experience Seek opportunities to reduce client costs while maintaining service quality Manage and resolve escalated issues within the team Conduct site visits and oversee set-ups as required Review and cross-check client invoices for accuracy Analyse client reports and provide actionable insights Experience required for this role: Proven experience in account management with a client-focused approach Strong communication skills, both written and verbal, with the ability to manage challenging situations Proficiency in Microsoft Office, particularly Excel A proactive mindset with the ability to think creatively and identify solutions A personable and approachable demeanour, focused on making a positive impact Why join our client's team? Become part of a supportive and collaborative team that values your contributions Enjoy the flexibility of hybrid working Work in a convenient location with free parking available Be empowered to make a difference for clients while growing in your career Apply now to join this exciting opportunity and become a vital part of a growing organisation!
Feb 05, 2026
Full time
Benefits include: Hybrid working arrangement for improved work-life balance Car allowance Free on-site parking Role overview: Our client, a growing and well-established organization, is seeking an experienced Account Manager to join their dynamic team in Walton. This role focuses on supporting and advising clients throughout their journey with the company, identifying improvement opportunities, and ensuring exceptional service delivery. Key responsibilities: Provide daily support to clients, acting as their main point of contact Identify and recommend improvements to enhance the client experience Seek opportunities to reduce client costs while maintaining service quality Manage and resolve escalated issues within the team Conduct site visits and oversee set-ups as required Review and cross-check client invoices for accuracy Analyse client reports and provide actionable insights Experience required for this role: Proven experience in account management with a client-focused approach Strong communication skills, both written and verbal, with the ability to manage challenging situations Proficiency in Microsoft Office, particularly Excel A proactive mindset with the ability to think creatively and identify solutions A personable and approachable demeanour, focused on making a positive impact Why join our client's team? Become part of a supportive and collaborative team that values your contributions Enjoy the flexibility of hybrid working Work in a convenient location with free parking available Be empowered to make a difference for clients while growing in your career Apply now to join this exciting opportunity and become a vital part of a growing organisation!
Key Account Internal Sales Executive - National Salary £26-£30k Hours - Mon - Thur 8am to 17pm Fri 8am to 13pm ( Site Based ) Purpose To be the driving force behind our key Account relationships as the dedicated point of contact for the top clients you will build strong connections , maximise sales opportunities and deliver outstanding account management click apply for full job details
Feb 05, 2026
Full time
Key Account Internal Sales Executive - National Salary £26-£30k Hours - Mon - Thur 8am to 17pm Fri 8am to 13pm ( Site Based ) Purpose To be the driving force behind our key Account relationships as the dedicated point of contact for the top clients you will build strong connections , maximise sales opportunities and deliver outstanding account management click apply for full job details
Quality Manager Location : Coppice Sirane, Tonypandy, South Wales Salary : Circa £50,000 (DOE) Contract : Full-time, Permanent Function : Quality, Safety & Environmental Why Join Coppice Sirane? • Greenfield opportunity: Build and embed quality systems from day one • High visibility role: Direct influence on site standards and senior leadership decision-making • Real ownership: Autonomy to shape processes and best practice • Career growth: Broaden your remit across quality, safety and environmental excellence Shape Quality From Day One in a Brand-New Operation! We recently launched a new manufacturing site in Tonypandy and are seeking an experienced, hands-on Quality Manager to take full ownership of quality, safety and compliance from the ground up. This is a rare greenfield opportunity for a quality professional who thrives on building robust systems, setting standards, and embedding a culture of excellence. You ll be the architect of the site s Quality Management System (QMS), working closely with senior stakeholders to ensure compliance, consistency and continuous improvement across the operation - If you re motivated by autonomy, influence, and the chance to leave a lasting legacy, this role offers exactly that! The Role As Quality Manager, you will have end-to-end responsibility for quality assurance, compliance, and audit readiness at a newly established site. Key responsibilities include: Quality Systems & Compliance • Design, implement and embed a fit-for-purpose Quality Management System (QMS) aligned to customer, legal and industry standards • Own and maintain all quality documentation, including procedures, work instructions and the Management System Manual • Ensure compliance with ISO 14001, ISO 45001, BRC, Bureau Veritas and Sedex standards Auditing & Continuous Improvement • Plan and conduct internal audits and manage external audits with confidence • Investigate non-conformances, implement corrective and preventive actions, and drive measurable improvements • Track, analyse and report quality performance metrics to senior management Customer, Supplier & Stakeholder Engagement • Act as the primary point of contact for quality-related customer and supplier matters • Manage customer complaints professionally and support product recalls where required, including stock quarantine • Host audits, site visits and inspections, representing the business to the highest standard Leadership & Collaboration • Lead, coach and develop the QA team, setting clear expectations and building capability • Work collaboratively with Production, Warehouse, H&S and Sales teams to ensure specifications are met and deviations resolved swiftly • Promote a strong culture of quality, accountability and continuous improvement across the site What You ll Bring Essential Experience & Qualifications • Strong working knowledge of Quality Management principles and systems • Proven experience maintaining and auditing against ISO 14001, ISO 45001, BRC, Bureau Veritas and Sedex • HACCP and Food Hygiene training • IOSH certification and Legionella training • Confident communicator with strong negotiation, report writing and presentation skills • Excellent leadership, coaching and stakeholder management capability • Strong IT literacy with the ability to analyse and report operational data • Flexible approach to working hours to meet business needs Desirable (But Not Essential) • Experience with environmental compliance (waste, energy, water, oils, pest control and relevant legislation) • Externally certified auditor status • NEBOSH qualification (or working towards) • Exposure to Lean / Six Sigma methodologies • Train-the-Trainer experience and confidence delivering internal training How to Apply Please submit your CV along with a brief cover note outlining your experience in building or embedding Quality Management Systems and leading audits. Applications are reviewed on receipt early applications are encouraged. We are an equal opportunities employer and welcome applications from all suitably qualified candidates. Reasonable adjustments will be made throughout the recruitment process where required. We look forward to receiving your application! No agencies please.
Feb 05, 2026
Full time
Quality Manager Location : Coppice Sirane, Tonypandy, South Wales Salary : Circa £50,000 (DOE) Contract : Full-time, Permanent Function : Quality, Safety & Environmental Why Join Coppice Sirane? • Greenfield opportunity: Build and embed quality systems from day one • High visibility role: Direct influence on site standards and senior leadership decision-making • Real ownership: Autonomy to shape processes and best practice • Career growth: Broaden your remit across quality, safety and environmental excellence Shape Quality From Day One in a Brand-New Operation! We recently launched a new manufacturing site in Tonypandy and are seeking an experienced, hands-on Quality Manager to take full ownership of quality, safety and compliance from the ground up. This is a rare greenfield opportunity for a quality professional who thrives on building robust systems, setting standards, and embedding a culture of excellence. You ll be the architect of the site s Quality Management System (QMS), working closely with senior stakeholders to ensure compliance, consistency and continuous improvement across the operation - If you re motivated by autonomy, influence, and the chance to leave a lasting legacy, this role offers exactly that! The Role As Quality Manager, you will have end-to-end responsibility for quality assurance, compliance, and audit readiness at a newly established site. Key responsibilities include: Quality Systems & Compliance • Design, implement and embed a fit-for-purpose Quality Management System (QMS) aligned to customer, legal and industry standards • Own and maintain all quality documentation, including procedures, work instructions and the Management System Manual • Ensure compliance with ISO 14001, ISO 45001, BRC, Bureau Veritas and Sedex standards Auditing & Continuous Improvement • Plan and conduct internal audits and manage external audits with confidence • Investigate non-conformances, implement corrective and preventive actions, and drive measurable improvements • Track, analyse and report quality performance metrics to senior management Customer, Supplier & Stakeholder Engagement • Act as the primary point of contact for quality-related customer and supplier matters • Manage customer complaints professionally and support product recalls where required, including stock quarantine • Host audits, site visits and inspections, representing the business to the highest standard Leadership & Collaboration • Lead, coach and develop the QA team, setting clear expectations and building capability • Work collaboratively with Production, Warehouse, H&S and Sales teams to ensure specifications are met and deviations resolved swiftly • Promote a strong culture of quality, accountability and continuous improvement across the site What You ll Bring Essential Experience & Qualifications • Strong working knowledge of Quality Management principles and systems • Proven experience maintaining and auditing against ISO 14001, ISO 45001, BRC, Bureau Veritas and Sedex • HACCP and Food Hygiene training • IOSH certification and Legionella training • Confident communicator with strong negotiation, report writing and presentation skills • Excellent leadership, coaching and stakeholder management capability • Strong IT literacy with the ability to analyse and report operational data • Flexible approach to working hours to meet business needs Desirable (But Not Essential) • Experience with environmental compliance (waste, energy, water, oils, pest control and relevant legislation) • Externally certified auditor status • NEBOSH qualification (or working towards) • Exposure to Lean / Six Sigma methodologies • Train-the-Trainer experience and confidence delivering internal training How to Apply Please submit your CV along with a brief cover note outlining your experience in building or embedding Quality Management Systems and leading audits. Applications are reviewed on receipt early applications are encouraged. We are an equal opportunities employer and welcome applications from all suitably qualified candidates. Reasonable adjustments will be made throughout the recruitment process where required. We look forward to receiving your application! No agencies please.
The Job Our client is seeking an experienced Poultry Farm Manager to take full responsibility for the day-to-day operation of a broiler farm in East Yorkshire. The role is focused on delivering strong bird performance in line with business strategy, ensuring the highest standards of welfare, weight, quality, and cost efficiency. You will have end to end responsibility for stock management, people leadership, compliance, and site standards, working closely with the Area Manager to ensure issues are identified early and resolved effectively. This is a hands-on, high-accountability role suited to someone comfortable managing both birds and people in a fast-paced, high-welfare environment. The Company Our client operates modern, performance-driven broiler operations with a strong emphasis on animal welfare, compliance and continuous improvement. They invest in their people, systems, and sites and expect high standards across all areas of the business. The Candidate Proven experience managing a broiler poultry unit, with strong stockmanship and welfare focus Sound understanding of ventilation, heating, feed, water, litter, and lighting control Strong biosecurity discipline and experience working to assurance schemes and Codes of Practice Confident people management skills, including staff supervision, training, performance management and rotas Experience managing contractors and maintaining site standards and security High attention to detail with paperwork, compliance, audits, and reporting Ability to prioritise, work under pressure, and operate with minimal supervision Flexible approach to working hours, including weekends, early mornings, and evenings as required The Package Competitive salary, dependent on experience Long-term, stable role within a well-structured operation Training and development aligned with Poultry Passport and industry standards Opportunity to run a site with autonomy and clear operational support Please email your CV to Bradley Frost, Senior Recruitment Delivery Consultant, . Keep up-to-date with the latest opportunities from Agricultural Recruitment Specialists by registering on our website: and following us on LinkedIn, Instagram, Facebook and Twitter. As a leading and esteemed recruitment agency specialising in the agriculture, food, horticulture, equestrian, animal health and rural sectors, Agricultural Recruitment Specialists prioritise roles across sales, management, marketing, operations and technical and engineering fields, including international and senior-level positions within our specialised sectors. Our suite of services encompasses bespoke recruitment solutions, executive search, candidate profiling, knowledge sharing, targeted advertising and comprehensive recruitment support. To discover how we can assist in advancing your career or meeting your recruitment needs, please visit or contact our recruitment team on or on our international number: . We are renowned for connecting the finest talent throughout the world with the best brands and organisations.
Feb 05, 2026
Full time
The Job Our client is seeking an experienced Poultry Farm Manager to take full responsibility for the day-to-day operation of a broiler farm in East Yorkshire. The role is focused on delivering strong bird performance in line with business strategy, ensuring the highest standards of welfare, weight, quality, and cost efficiency. You will have end to end responsibility for stock management, people leadership, compliance, and site standards, working closely with the Area Manager to ensure issues are identified early and resolved effectively. This is a hands-on, high-accountability role suited to someone comfortable managing both birds and people in a fast-paced, high-welfare environment. The Company Our client operates modern, performance-driven broiler operations with a strong emphasis on animal welfare, compliance and continuous improvement. They invest in their people, systems, and sites and expect high standards across all areas of the business. The Candidate Proven experience managing a broiler poultry unit, with strong stockmanship and welfare focus Sound understanding of ventilation, heating, feed, water, litter, and lighting control Strong biosecurity discipline and experience working to assurance schemes and Codes of Practice Confident people management skills, including staff supervision, training, performance management and rotas Experience managing contractors and maintaining site standards and security High attention to detail with paperwork, compliance, audits, and reporting Ability to prioritise, work under pressure, and operate with minimal supervision Flexible approach to working hours, including weekends, early mornings, and evenings as required The Package Competitive salary, dependent on experience Long-term, stable role within a well-structured operation Training and development aligned with Poultry Passport and industry standards Opportunity to run a site with autonomy and clear operational support Please email your CV to Bradley Frost, Senior Recruitment Delivery Consultant, . Keep up-to-date with the latest opportunities from Agricultural Recruitment Specialists by registering on our website: and following us on LinkedIn, Instagram, Facebook and Twitter. As a leading and esteemed recruitment agency specialising in the agriculture, food, horticulture, equestrian, animal health and rural sectors, Agricultural Recruitment Specialists prioritise roles across sales, management, marketing, operations and technical and engineering fields, including international and senior-level positions within our specialised sectors. Our suite of services encompasses bespoke recruitment solutions, executive search, candidate profiling, knowledge sharing, targeted advertising and comprehensive recruitment support. To discover how we can assist in advancing your career or meeting your recruitment needs, please visit or contact our recruitment team on or on our international number: . We are renowned for connecting the finest talent throughout the world with the best brands and organisations.
Dutch Speaking Business Development Representative We are a global leader specialising in hardware and software solutions which are used in industry sectors including retail, transportation and logistics, manufacturing, healthcare and more We are now growing our Sales team in Central London and are recruiting for a Dutch Speaking Business Development Representative who will generate qualified leads
Feb 05, 2026
Full time
Dutch Speaking Business Development Representative We are a global leader specialising in hardware and software solutions which are used in industry sectors including retail, transportation and logistics, manufacturing, healthcare and more We are now growing our Sales team in Central London and are recruiting for a Dutch Speaking Business Development Representative who will generate qualified leads
Field Sales Executive Elite Mobile/ Galaxy Connect is going through unprecedented growth. As the distribution arm of the largest Pay As You Go Sim Card Company in the UK and controlling one of the fastest growing vape business within the convenience sector there seems no limits to what we can achieve. To grow our field sales team, we are looking for a Field Sales Executive to join us inReading to gro click apply for full job details
Feb 05, 2026
Full time
Field Sales Executive Elite Mobile/ Galaxy Connect is going through unprecedented growth. As the distribution arm of the largest Pay As You Go Sim Card Company in the UK and controlling one of the fastest growing vape business within the convenience sector there seems no limits to what we can achieve. To grow our field sales team, we are looking for a Field Sales Executive to join us inReading to gro click apply for full job details
Advertising Sale Executive I am working with a fast paced and dynamic business who are looking to recruit a new Advertising Sales Executive. You will be involved with all aspects of sales for print for their very successful magazine which are known on a global platform. Ideally you will have a sales background and it would be an advantage if you have worked in the media industry before. For more information and an immediate interview, please call now
Feb 05, 2026
Full time
Advertising Sale Executive I am working with a fast paced and dynamic business who are looking to recruit a new Advertising Sales Executive. You will be involved with all aspects of sales for print for their very successful magazine which are known on a global platform. Ideally you will have a sales background and it would be an advantage if you have worked in the media industry before. For more information and an immediate interview, please call now
Drive our growth. Shape customer opportunity. Be our next Senior Business Development Representative! Were looking for a Senior BDR to fuel our pipeline, convert insight into opportunity, and play a key part in supporting our Account Management and Marketing teams. Youll be the voice behind our campaigns, the curiosity in every customer conversation, and the driving force behind high-quality Sales
Feb 05, 2026
Full time
Drive our growth. Shape customer opportunity. Be our next Senior Business Development Representative! Were looking for a Senior BDR to fuel our pipeline, convert insight into opportunity, and play a key part in supporting our Account Management and Marketing teams. Youll be the voice behind our campaigns, the curiosity in every customer conversation, and the driving force behind high-quality Sales
Internal Sales Executive Chelmsford Import-Focused Sea Freight Bias £25K - £35K - 08:00 - 16:30 Mon to Fri Opportunity to play a key part in the continued growth and success of a growing business that have great culture and energy with everything they do. Are you an experienced multimodal freight professional looking for a role that offers variety, stability, and a healthy work-life balance? We
Feb 05, 2026
Full time
Internal Sales Executive Chelmsford Import-Focused Sea Freight Bias £25K - £35K - 08:00 - 16:30 Mon to Fri Opportunity to play a key part in the continued growth and success of a growing business that have great culture and energy with everything they do. Are you an experienced multimodal freight professional looking for a role that offers variety, stability, and a healthy work-life balance? We
Job Details: Customer Success Manager, German Speaking Vacancy Name: Customer Success Manager, German Speaking Employment Type: Permanent Location: UK - Remote Customer Success Manager - UK based (German Speaking) Summary As a Customer Success Manager at Smart Communications, you will act as a trusted strategic advisor, building and maintaining strong relationships with enterprise clients to drive long term success. Your primary goal will be to foster customer retention and growth, maximise ROI, and encourage advocacy through effective engagement strategies. The ideal candidate will possess a blend of strategic vision and tactical execution, leveraging a deep understanding of client needs to promote product adoption, reduce risks, and identify opportunities for continuous improvement. You will play a critical role in enhancing renewal predictability, boosting gross retention, and optimising utilisation. Your efforts will contribute to shaping a customer focused engagement model that delivers measurable business outcomes and lasting impact. About Smart Communications Smart Communications is the trusted choice for regulated enterprises looking to modernise complex processes and connect with customers in the moments that matter most. Our Conversation Cloud platform powers frictionless, compliant, digital first experiences through omnichannel communications, intelligent data capture, and secure digital archival. More than 650 enterprises worldwide-including Zurich Insurance, Priority Health, The Pacific Financial Group, and The Bancorp-rely on Smart Communications to reduce compliance risk, boost operational efficiency, lower costs, and fast track digital transformation that fuels business growth and elevates the customer experience. With more than 30 pre built connectors, Smart Communications' cloud native platform integrates effortlessly with the world's most trusted enterprise systems including Salesforce, Guidewire, Duck Creek, OneSpan, and Pega, enabling more than 60 billion mission critical customer conversations globally, and driving faster time to value. Who are you? You are a dedicated customer advocate with a strong passion for delivering exceptional experiences. You excel in balancing multiple priorities, skillfully forecasting renewals, and anticipating your customers' future needs. Your relationship management expertise enables you to proactively address customer challenges and elevate concerns when necessary, while ensuring a seamless, best in class experience. Your ability to nurture and strengthen customer partnerships makes you an invaluable asset to our team, driving long term success and customer satisfaction. The responsibilities of the role include: Cultivate and sustain strong relationships with assigned enterprise customers to drive satisfaction, loyalty, and retention. Own renewal processes, ensuring effective forecasting and proactive strategies to retain and expand customer accounts. Monitor and report on the health of customer relationships, identifying risk factors and addressing concerns to ensure long term success. Develop and implement strategies to increase Smart Communications' presence within existing accounts, identifying opportunities for growth. Advocate for product adoption, driving the usage of key features and promoting best practices to maximise customer value. Maintain up to date knowledge of product features and relevant use cases to provide informed and effective customer support. Proactively manage at risk customers, offering regular updates and escalating issues when needed to mitigate potential churn. Navigate complex, ambiguous situations independently, prioritising tasks and executing effectively in a fast paced, dynamic environment. Build strong executive and technical relationships by understanding customers' business challenges and aligning solutions with their goals. Collaborate seamlessly with internal teams, contributing to a high performance, growth oriented culture. Take ownership of projects with minimal supervision, deliver results and drive impactful outcomes across complex initiatives. Demonstrated ability to influence enterprise level customers and executive stakeholders, fostering trust and alignment to drive business results. PERFORMANCE INDICATORS Customer renewal rates and logo retention Renewal forecasting and opportunity management Product adoption and utilisation Proactive customer engagement including Success Plans and delivering Business Reviews What we're looking for: Must have skills/experience: 3+ years of experience as a Customer Success Manager (CSM) or in a similar role, ideally within a Cloud/SaaS environment. Proven success in cultivating strong customer relationships, with a deep understanding of retention strategies and revenue growth. Demonstrated ability to influence enterprise customers and executive stakeholders, fostering strong relationships that drive business outcomes. Exceptional presentation skills, with the ability to effectively engage and communicate with stakeholders at all levels within an organisation. Strong verbal and written communication skills, both in English and German, capable of clearly conveying ideas and influencing key decision makers. Excellent interpersonal abilities, with the confidence to advocate for customers and influence stakeholders effectively. Familiarity with the CCM (Customer Communications Management) industry, particularly within core verticals such as Insurance, Healthcare, and Financial Services. Proficient in Salesforce, BI tools, and the full suite of MS Office products. Track record of consistently meeting or exceeding quarterly and annual renewal and customer satisfaction metrics. Core Competencies: Analytical Skills: Proven ability to analyse complex situations, quickly identifying critical issues and providing innovative, actionable insights that drive impactful decisions. Organisational Skills: Exceptional at time management, with a talent for prioritising tasks effectively while thinking creatively to plan for future needs and opportunities. Planning and Execution: Skilled in monitoring progress, thinking outside the box to overcome challenges, and taking decisive action to meet deadlines and achieve goals. Proactive Approach: Leverages both intuition and data to anticipate emerging situations, responding swiftly with creative solutions to ensure success. Collaboration: Strong ability to build trust and foster teamwork across departments, encouraging diverse perspectives and innovative solutions to drive shared success. Technical Proficiency: Deep product knowledge and understanding of customer use cases, enabling creative problem solving and the delivery of customised solutions that go beyond conventional approaches. Adaptability: Able to maintain consistent performance under uncertainty and pressure, using out of the box thinking to pivot when necessary and sustain high standards. Effective Communication: Skilled in adapting communication styles to positively influence stakeholders, employing creative strategies to facilitate agreement among diverse interests and perspectives. Candidates should be prepared to travel to customer sites approximately 20% of the time. We look for the following SMART values in everyone we hire at Smart Communications: S Peak Openly - We are positive, creative, helpful, kind and we have fun. We listen and provide constructive feedback. Through meaningful conversations we encourage each other to be the best that we can be. We're not complainers we're problem solvers. M Make a Difference - We focus on the things that matter and prioritise the things that have the greatest impact. We celebrate success and hold ourselves accountable for our choices. We don't sit on the sidelines. A Gile & Flexible - We are focused on evolving, improving and growing. We think differently and challenge the status quo with open minds. We ask 'why?' so that we can help remove complexity. We don't allow hurdles to get in our way. R Results Focused - We get stuff done by being efficient, working at pace and paying attention to detail. We focus on finding solutions and fixing things. We don't believe in being busy for the sake of being busy, we focus on productivity. T Teamwork - We are stronger and better together. We collaborate, trust and support each other to deliver results for our company and our customers. We don't want anyone to feel disengaged, we're in this together! What's the deal? We will provide you with the tools, equipment and support to give you the best possible chance of success and over achieving your goals. Salary will depend on your experience and will be highly competitive. In addition to a friendly and fun working environment, we provide a range of other benefits, including extensive health insurance, income protection, life assurance, subsidised gym membership, leisure travel insurance, pension contribution and a Cycle2Work scheme, as well as 25 days' holiday allowance. Located in Covent Garden, our offices are comfortable, flexible, and are always stocked with free beverages and fresh fruit. This role is remote. So, if we interest you, please let us know by applying for this position and tell us all about yourself. Please note: we only consider applicants with current legal right to work in the countries in which our positions are based . click apply for full job details
Feb 05, 2026
Full time
Job Details: Customer Success Manager, German Speaking Vacancy Name: Customer Success Manager, German Speaking Employment Type: Permanent Location: UK - Remote Customer Success Manager - UK based (German Speaking) Summary As a Customer Success Manager at Smart Communications, you will act as a trusted strategic advisor, building and maintaining strong relationships with enterprise clients to drive long term success. Your primary goal will be to foster customer retention and growth, maximise ROI, and encourage advocacy through effective engagement strategies. The ideal candidate will possess a blend of strategic vision and tactical execution, leveraging a deep understanding of client needs to promote product adoption, reduce risks, and identify opportunities for continuous improvement. You will play a critical role in enhancing renewal predictability, boosting gross retention, and optimising utilisation. Your efforts will contribute to shaping a customer focused engagement model that delivers measurable business outcomes and lasting impact. About Smart Communications Smart Communications is the trusted choice for regulated enterprises looking to modernise complex processes and connect with customers in the moments that matter most. Our Conversation Cloud platform powers frictionless, compliant, digital first experiences through omnichannel communications, intelligent data capture, and secure digital archival. More than 650 enterprises worldwide-including Zurich Insurance, Priority Health, The Pacific Financial Group, and The Bancorp-rely on Smart Communications to reduce compliance risk, boost operational efficiency, lower costs, and fast track digital transformation that fuels business growth and elevates the customer experience. With more than 30 pre built connectors, Smart Communications' cloud native platform integrates effortlessly with the world's most trusted enterprise systems including Salesforce, Guidewire, Duck Creek, OneSpan, and Pega, enabling more than 60 billion mission critical customer conversations globally, and driving faster time to value. Who are you? You are a dedicated customer advocate with a strong passion for delivering exceptional experiences. You excel in balancing multiple priorities, skillfully forecasting renewals, and anticipating your customers' future needs. Your relationship management expertise enables you to proactively address customer challenges and elevate concerns when necessary, while ensuring a seamless, best in class experience. Your ability to nurture and strengthen customer partnerships makes you an invaluable asset to our team, driving long term success and customer satisfaction. The responsibilities of the role include: Cultivate and sustain strong relationships with assigned enterprise customers to drive satisfaction, loyalty, and retention. Own renewal processes, ensuring effective forecasting and proactive strategies to retain and expand customer accounts. Monitor and report on the health of customer relationships, identifying risk factors and addressing concerns to ensure long term success. Develop and implement strategies to increase Smart Communications' presence within existing accounts, identifying opportunities for growth. Advocate for product adoption, driving the usage of key features and promoting best practices to maximise customer value. Maintain up to date knowledge of product features and relevant use cases to provide informed and effective customer support. Proactively manage at risk customers, offering regular updates and escalating issues when needed to mitigate potential churn. Navigate complex, ambiguous situations independently, prioritising tasks and executing effectively in a fast paced, dynamic environment. Build strong executive and technical relationships by understanding customers' business challenges and aligning solutions with their goals. Collaborate seamlessly with internal teams, contributing to a high performance, growth oriented culture. Take ownership of projects with minimal supervision, deliver results and drive impactful outcomes across complex initiatives. Demonstrated ability to influence enterprise level customers and executive stakeholders, fostering trust and alignment to drive business results. PERFORMANCE INDICATORS Customer renewal rates and logo retention Renewal forecasting and opportunity management Product adoption and utilisation Proactive customer engagement including Success Plans and delivering Business Reviews What we're looking for: Must have skills/experience: 3+ years of experience as a Customer Success Manager (CSM) or in a similar role, ideally within a Cloud/SaaS environment. Proven success in cultivating strong customer relationships, with a deep understanding of retention strategies and revenue growth. Demonstrated ability to influence enterprise customers and executive stakeholders, fostering strong relationships that drive business outcomes. Exceptional presentation skills, with the ability to effectively engage and communicate with stakeholders at all levels within an organisation. Strong verbal and written communication skills, both in English and German, capable of clearly conveying ideas and influencing key decision makers. Excellent interpersonal abilities, with the confidence to advocate for customers and influence stakeholders effectively. Familiarity with the CCM (Customer Communications Management) industry, particularly within core verticals such as Insurance, Healthcare, and Financial Services. Proficient in Salesforce, BI tools, and the full suite of MS Office products. Track record of consistently meeting or exceeding quarterly and annual renewal and customer satisfaction metrics. Core Competencies: Analytical Skills: Proven ability to analyse complex situations, quickly identifying critical issues and providing innovative, actionable insights that drive impactful decisions. Organisational Skills: Exceptional at time management, with a talent for prioritising tasks effectively while thinking creatively to plan for future needs and opportunities. Planning and Execution: Skilled in monitoring progress, thinking outside the box to overcome challenges, and taking decisive action to meet deadlines and achieve goals. Proactive Approach: Leverages both intuition and data to anticipate emerging situations, responding swiftly with creative solutions to ensure success. Collaboration: Strong ability to build trust and foster teamwork across departments, encouraging diverse perspectives and innovative solutions to drive shared success. Technical Proficiency: Deep product knowledge and understanding of customer use cases, enabling creative problem solving and the delivery of customised solutions that go beyond conventional approaches. Adaptability: Able to maintain consistent performance under uncertainty and pressure, using out of the box thinking to pivot when necessary and sustain high standards. Effective Communication: Skilled in adapting communication styles to positively influence stakeholders, employing creative strategies to facilitate agreement among diverse interests and perspectives. Candidates should be prepared to travel to customer sites approximately 20% of the time. We look for the following SMART values in everyone we hire at Smart Communications: S Peak Openly - We are positive, creative, helpful, kind and we have fun. We listen and provide constructive feedback. Through meaningful conversations we encourage each other to be the best that we can be. We're not complainers we're problem solvers. M Make a Difference - We focus on the things that matter and prioritise the things that have the greatest impact. We celebrate success and hold ourselves accountable for our choices. We don't sit on the sidelines. A Gile & Flexible - We are focused on evolving, improving and growing. We think differently and challenge the status quo with open minds. We ask 'why?' so that we can help remove complexity. We don't allow hurdles to get in our way. R Results Focused - We get stuff done by being efficient, working at pace and paying attention to detail. We focus on finding solutions and fixing things. We don't believe in being busy for the sake of being busy, we focus on productivity. T Teamwork - We are stronger and better together. We collaborate, trust and support each other to deliver results for our company and our customers. We don't want anyone to feel disengaged, we're in this together! What's the deal? We will provide you with the tools, equipment and support to give you the best possible chance of success and over achieving your goals. Salary will depend on your experience and will be highly competitive. In addition to a friendly and fun working environment, we provide a range of other benefits, including extensive health insurance, income protection, life assurance, subsidised gym membership, leisure travel insurance, pension contribution and a Cycle2Work scheme, as well as 25 days' holiday allowance. Located in Covent Garden, our offices are comfortable, flexible, and are always stocked with free beverages and fresh fruit. This role is remote. So, if we interest you, please let us know by applying for this position and tell us all about yourself. Please note: we only consider applicants with current legal right to work in the countries in which our positions are based . click apply for full job details
About Watershed Watershed is the enterprise sustainability platform. Companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens use Watershed to manage climate and ESG data, produce audit-ready metrics for voluntary and regulatory reporting including CSRD, and drive real decarbonization. We are looking for team members who love product-building, want to work hard at a mission-oriented startup, and will collaborate with us in shaping the culture of a growing team. We have offices in San Francisco, New York, London, Paris, Berlin, Sydney, Mexico City, and remote team members across the US and Europe. We hope that you'll be interested in joining us! The role Watershed is on a mission to help companies measure, reduce, remove, and report their emissions. Our success is defined by the success of our customers - we're looking to bring on mission oriented Customer Success managers, in London, to help our customers successfully embark on their climate journeys. Our Customer Success Managers (CSMs) own the relationship with our customers, helping them navigate the climate world and Watershed's offerings. CSMs dive deep with customers to understand their business and how to best support them on their climate journeys - leveraging the power of Watershed's broader teams to accomplish this. We are looking for this hire to be based in our HQ in London. You will: Be responsible for the end-to-end experience of our customers in the EMEA region. Help customers understand and use the product to achieve business outcomes; you'll onboard them onto the dashboard, equip them to gather the information they need about their carbon footprint, and will help them set and achieve their climate plans. Serve as the voice of the customer and provide internal feedback on how we can better serve customers to maximise value and retention; you'll in turn also help customers understand the value Watershed delivers to their business. Become deeply familiar with your customers' businesses and climate - You'll educate your customers on the space and will help them hit milestones along their climate journey. Help customers understand and use Watershed's carbon marketplace - integrating carbon removal into their climate plans. To be successful in this role you: Will have relevant CSM experience, in a SaaS organisation working with Enterprise Customers. Proven success working within the EMEA market. Have a track record of success building relationships at an executive level. Ask the right questions to understand people's underlying needs and can work with sales, product, and services teams to deliver on those. Have excellent communication skills, both written and verbal. Are extremely organized - you're able to balance many moving pieces across the various customers in your portfolio, and have a proven project management track record. Enjoy learning new things. You're excited by the challenge of learning a new space. Are excited to join a startup and are ready to take responsibility for building a function from the ground up. The role may include up to 10%+ travel. Must be willing to work from an office 4 days per week (except for remote roles) Watershed has hub offices in San Francisco, New York, London, and Mexico City and satellite offices in Sydney, Paris, and Berlin. Where we have offices, employees are expected to be in office for 4 days per week. Certain jobs are open to being remote and will be specifically noted on the jobs page and in the job description if so. What's the interview process like? It starts the same for every candidate: getting to know the team members through 1 to 2 conversations about Watershed, your experience, and your interests. Next steps can vary by role, but usual next steps are a skill or experience interview (e.g. a coding interview for an engineer, a portfolio review for a designer, deeper experience call for other roles) which leads to a virtual or in person interview panel. We prioritize transparency and lack of surprise throughout the process. What if I need accommodations for my interview? At Watershed, we are dedicated to ensuring an inclusive recruitment process. We provide reasonable accommodations for candidates with disabilities, long-term conditions, mental health needs, religious observances, neurodivergence, or pregnancy-related support requirements. If you need assistance during your process, please contact your recruiter.
Feb 05, 2026
Full time
About Watershed Watershed is the enterprise sustainability platform. Companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens use Watershed to manage climate and ESG data, produce audit-ready metrics for voluntary and regulatory reporting including CSRD, and drive real decarbonization. We are looking for team members who love product-building, want to work hard at a mission-oriented startup, and will collaborate with us in shaping the culture of a growing team. We have offices in San Francisco, New York, London, Paris, Berlin, Sydney, Mexico City, and remote team members across the US and Europe. We hope that you'll be interested in joining us! The role Watershed is on a mission to help companies measure, reduce, remove, and report their emissions. Our success is defined by the success of our customers - we're looking to bring on mission oriented Customer Success managers, in London, to help our customers successfully embark on their climate journeys. Our Customer Success Managers (CSMs) own the relationship with our customers, helping them navigate the climate world and Watershed's offerings. CSMs dive deep with customers to understand their business and how to best support them on their climate journeys - leveraging the power of Watershed's broader teams to accomplish this. We are looking for this hire to be based in our HQ in London. You will: Be responsible for the end-to-end experience of our customers in the EMEA region. Help customers understand and use the product to achieve business outcomes; you'll onboard them onto the dashboard, equip them to gather the information they need about their carbon footprint, and will help them set and achieve their climate plans. Serve as the voice of the customer and provide internal feedback on how we can better serve customers to maximise value and retention; you'll in turn also help customers understand the value Watershed delivers to their business. Become deeply familiar with your customers' businesses and climate - You'll educate your customers on the space and will help them hit milestones along their climate journey. Help customers understand and use Watershed's carbon marketplace - integrating carbon removal into their climate plans. To be successful in this role you: Will have relevant CSM experience, in a SaaS organisation working with Enterprise Customers. Proven success working within the EMEA market. Have a track record of success building relationships at an executive level. Ask the right questions to understand people's underlying needs and can work with sales, product, and services teams to deliver on those. Have excellent communication skills, both written and verbal. Are extremely organized - you're able to balance many moving pieces across the various customers in your portfolio, and have a proven project management track record. Enjoy learning new things. You're excited by the challenge of learning a new space. Are excited to join a startup and are ready to take responsibility for building a function from the ground up. The role may include up to 10%+ travel. Must be willing to work from an office 4 days per week (except for remote roles) Watershed has hub offices in San Francisco, New York, London, and Mexico City and satellite offices in Sydney, Paris, and Berlin. Where we have offices, employees are expected to be in office for 4 days per week. Certain jobs are open to being remote and will be specifically noted on the jobs page and in the job description if so. What's the interview process like? It starts the same for every candidate: getting to know the team members through 1 to 2 conversations about Watershed, your experience, and your interests. Next steps can vary by role, but usual next steps are a skill or experience interview (e.g. a coding interview for an engineer, a portfolio review for a designer, deeper experience call for other roles) which leads to a virtual or in person interview panel. We prioritize transparency and lack of surprise throughout the process. What if I need accommodations for my interview? At Watershed, we are dedicated to ensuring an inclusive recruitment process. We provide reasonable accommodations for candidates with disabilities, long-term conditions, mental health needs, religious observances, neurodivergence, or pregnancy-related support requirements. If you need assistance during your process, please contact your recruiter.
About the role Zellis is the UK and Ireland's leading provider of AI-enabled HR, workforce management, and payroll solutions. Our mission is to "Unlimit What's Next" for our customers and their people, empowering organisations to become truly unstoppable. Trusted by a third of the FTSE 100 and many of Ireland's largest employers, we deliver award-winning, secure, and compliant technology that drives measurable business outcomes. Are you a dynamic sales professional with a passion for engaging C-level executives and delivering outcome-based results? Join Zellis as our New Business Sales Manager for Ireland and play a pivotal role in our growth strategy, targeting medium to large enterprises across all sectors. In this role you will: Identify, develop, and close new business opportunities with large Irish organisations (2,000+ employees), focusing on Zellis' AI-powered HR and Payroll solutions. Build credibility and trusted relationships with C-level executives, understanding their strategic priorities and aligning Zellis' propositions to their desired outcomes. Lead value-based, outcome-focused sales cycles, demonstrating how Zellis delivers tangible business results-productivity, compliance, cost efficiency, and employee experience. Collaborate with cross-functional teams (Pre-sales, Value Management, Bid Management, Marketing, Sales Support) to deliver compelling, tailored proposals. Represent Zellis at industry events, networking with senior leaders and building our presence in the Irish enterprise market. Maintain accurate pipeline and forecast data, ensuring transparency and accountability. Why Zellis? You'll work with cutting-edge AI HR and Payroll technology. You'll be joining a high-performing, supportive team with a strong growth trajectory. Competitive salary, commission, and benefits. Be part of a company that's shaping the future of work in the UK and Ireland. Skills & experience Proven track record in enterprise sales, engaging with C-level executives and closing complex deals in large organisations, ideally within Ireland. Deep understanding of outcome-based selling, with the ability to translate technology features into strategic business value. Experience selling cloud/SaaS solutions, preferably in HR, Payroll, or related enterprise software. Exceptional communication, negotiation, and stakeholder management skills, with the gravitas to influence at board level. High energy, resilience, and a results-driven mindset, aligned with Zellis' "Unstoppable" ethos. A positive and curious mindset for AI-first working, embracing the impact that 'human+AI' can bring to the world. You'll be adept at using AI tools, able to demonstrate examples of where you've utilised AI to improve your output or delivery efficiency, and you embrace to opportunity to learn more about how AI can drive enhancements in the way we work. Benefits & culture At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services. Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day: Unstoppable together. Always learning. Make it count. Think scale. Our people are critical to our ongoing success; we're proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you'll have the chance to stretch and challenge yourself in an environment that's varied, flexible and hugely supportive. We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you'll receive: A competitive base salary, plus cash car allowance and commission. 25 days annual leave, plus your birthday off and the opportunity to buy additional holiday. Private medical insurance. Life assurance 4x salary. Enhanced pension scheme with company contributions up to 8.5%. A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.
Feb 05, 2026
Full time
About the role Zellis is the UK and Ireland's leading provider of AI-enabled HR, workforce management, and payroll solutions. Our mission is to "Unlimit What's Next" for our customers and their people, empowering organisations to become truly unstoppable. Trusted by a third of the FTSE 100 and many of Ireland's largest employers, we deliver award-winning, secure, and compliant technology that drives measurable business outcomes. Are you a dynamic sales professional with a passion for engaging C-level executives and delivering outcome-based results? Join Zellis as our New Business Sales Manager for Ireland and play a pivotal role in our growth strategy, targeting medium to large enterprises across all sectors. In this role you will: Identify, develop, and close new business opportunities with large Irish organisations (2,000+ employees), focusing on Zellis' AI-powered HR and Payroll solutions. Build credibility and trusted relationships with C-level executives, understanding their strategic priorities and aligning Zellis' propositions to their desired outcomes. Lead value-based, outcome-focused sales cycles, demonstrating how Zellis delivers tangible business results-productivity, compliance, cost efficiency, and employee experience. Collaborate with cross-functional teams (Pre-sales, Value Management, Bid Management, Marketing, Sales Support) to deliver compelling, tailored proposals. Represent Zellis at industry events, networking with senior leaders and building our presence in the Irish enterprise market. Maintain accurate pipeline and forecast data, ensuring transparency and accountability. Why Zellis? You'll work with cutting-edge AI HR and Payroll technology. You'll be joining a high-performing, supportive team with a strong growth trajectory. Competitive salary, commission, and benefits. Be part of a company that's shaping the future of work in the UK and Ireland. Skills & experience Proven track record in enterprise sales, engaging with C-level executives and closing complex deals in large organisations, ideally within Ireland. Deep understanding of outcome-based selling, with the ability to translate technology features into strategic business value. Experience selling cloud/SaaS solutions, preferably in HR, Payroll, or related enterprise software. Exceptional communication, negotiation, and stakeholder management skills, with the gravitas to influence at board level. High energy, resilience, and a results-driven mindset, aligned with Zellis' "Unstoppable" ethos. A positive and curious mindset for AI-first working, embracing the impact that 'human+AI' can bring to the world. You'll be adept at using AI tools, able to demonstrate examples of where you've utilised AI to improve your output or delivery efficiency, and you embrace to opportunity to learn more about how AI can drive enhancements in the way we work. Benefits & culture At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services. Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day: Unstoppable together. Always learning. Make it count. Think scale. Our people are critical to our ongoing success; we're proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you'll have the chance to stretch and challenge yourself in an environment that's varied, flexible and hugely supportive. We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you'll receive: A competitive base salary, plus cash car allowance and commission. 25 days annual leave, plus your birthday off and the opportunity to buy additional holiday. Private medical insurance. Life assurance 4x salary. Enhanced pension scheme with company contributions up to 8.5%. A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.
Customer Success Manager Application Deadline: 30 May 2026 Department: Customer Success Employment Type: Permanent - Full Time Location: United Kingdom Reporting To: Ingrid Description We are seeking a proactive and dedicated Customer Success Manager (CSM) to join our dynamic team. This role plays a key part in building long-term customer relationships, ensuring ongoing satisfaction, and driving product adoption. The ideal candidate brings strong communication skills, a customer-centric mindset, and a genuine passion for helping customers achieve their goals. This role is designed to evolve over time, offering opportunities to expand scope, take on additional responsibilities, and gain exposure to more strategic initiatives based on performance and business needs. Key Responsibilities: Development and management of forecasting, customer engagement plans that will deliver business outcomes. Conducts customers business and opportunity diagnostics to analyze business case drivers, to identify program risks and to establish action plans that deliver near term results and continue to improve business processes that ensure value realization. Work with the Sales Head of the region to develop and execute quarterly plans that improve adoption, customer satisfaction and renewals across the region. Develop and maintain customer program reporting to communicate progress and to help govern the relationship with customers and Fluent Leadership - with specific expertise around implementation and best practices Develop deep relationships with key decision makers and executive sponsors. Responsible for knowledge management, best practices and leading business enablement strategies specific to Fluent value proposition. Assist customers with transformational change by facilitating and coordinating cross functional involvement. Develop and implement account strategies and implementation plans that further existing account adoption and identify new business opportunities within assigned accounts. These plans should: Ensure deep adoption of both products and features Increase the customer's usage of their contracted cloud applications up to and beyond the entitlements that they have. Track SLA performance and overall customer satisfaction and health Maintain a close working relationship with other regional business teams (Sales managers, Channel Managers, Marketing, support personnel and other customer facing personnel) in support of global customers and corporate functions necessary to support all assigned accounts. Develop and maintain close working relationships with Partners engaged with assigned accounts to insure effective account relationships and deliverables. Work with partner and customer during deployment to ensure the best outcome for all parties. Drive successful renewals (including accurate forecasting of renewals) and using in depth knowledge of customers, drive growth opportunities in partnership with assigned Account Executives. Facilitate regular business reviews with customer, Account team, and broader executive team members to confirm ongoing customer account goals, assess progress, align to value realization and strengthen relationships. Skills, Knowledge & Expertise: 5+ years of experience in Customer Success or equivalent retention focused role. Strong understanding of the retail industry. Degree in Business Administration, Information Technology, or a related field preferred. Demonstrated ability to manage in a dynamic, fast paced environment. Exceptional ability to engage and communicate with customers, actively listen for feedback, and lead challenging conversations with customers toward positive outcomes. Ability to interact with customers at a C level and quickly restore confidence in "escalation" situations. Business oriented mindset. Strong analytical capability, able to identifying high-impact solutions to identified customer problems, as well as proactively solving potential issues before they become problems for the customer. Ability to collaborate cross-functionally and engage resources both within and outside of your direct control to move efforts forward in support of a common goal for the business. Be part of managing change experience in developing scalable workflows that can be implemented globally. Deep interest in understanding technical and functional capabilities and connecting them to the value they provide to customers, along with a strong ability and desire to comprehend technical issues. Job Benefits: Flexibility: Work on your terms, when and where it suits you, while embodying our company culture. Flexible and supportive leave policies: Including generous paid parental leave and paid leave for your birthday so you can celebrate you. Culture is key: We have a great team and enjoy regular social events to foster a collaborative, supportive and fun work environment. Advance your career: We invest in your future by providing an allowance to help accelerate your learning and professional development. Bring your whole self to work: At Fluent, we strive to create and nurture a culture where every employee can bring their whole self to work, feel inspired, and empowered to do your life's work (or be your best self).
Feb 05, 2026
Full time
Customer Success Manager Application Deadline: 30 May 2026 Department: Customer Success Employment Type: Permanent - Full Time Location: United Kingdom Reporting To: Ingrid Description We are seeking a proactive and dedicated Customer Success Manager (CSM) to join our dynamic team. This role plays a key part in building long-term customer relationships, ensuring ongoing satisfaction, and driving product adoption. The ideal candidate brings strong communication skills, a customer-centric mindset, and a genuine passion for helping customers achieve their goals. This role is designed to evolve over time, offering opportunities to expand scope, take on additional responsibilities, and gain exposure to more strategic initiatives based on performance and business needs. Key Responsibilities: Development and management of forecasting, customer engagement plans that will deliver business outcomes. Conducts customers business and opportunity diagnostics to analyze business case drivers, to identify program risks and to establish action plans that deliver near term results and continue to improve business processes that ensure value realization. Work with the Sales Head of the region to develop and execute quarterly plans that improve adoption, customer satisfaction and renewals across the region. Develop and maintain customer program reporting to communicate progress and to help govern the relationship with customers and Fluent Leadership - with specific expertise around implementation and best practices Develop deep relationships with key decision makers and executive sponsors. Responsible for knowledge management, best practices and leading business enablement strategies specific to Fluent value proposition. Assist customers with transformational change by facilitating and coordinating cross functional involvement. Develop and implement account strategies and implementation plans that further existing account adoption and identify new business opportunities within assigned accounts. These plans should: Ensure deep adoption of both products and features Increase the customer's usage of their contracted cloud applications up to and beyond the entitlements that they have. Track SLA performance and overall customer satisfaction and health Maintain a close working relationship with other regional business teams (Sales managers, Channel Managers, Marketing, support personnel and other customer facing personnel) in support of global customers and corporate functions necessary to support all assigned accounts. Develop and maintain close working relationships with Partners engaged with assigned accounts to insure effective account relationships and deliverables. Work with partner and customer during deployment to ensure the best outcome for all parties. Drive successful renewals (including accurate forecasting of renewals) and using in depth knowledge of customers, drive growth opportunities in partnership with assigned Account Executives. Facilitate regular business reviews with customer, Account team, and broader executive team members to confirm ongoing customer account goals, assess progress, align to value realization and strengthen relationships. Skills, Knowledge & Expertise: 5+ years of experience in Customer Success or equivalent retention focused role. Strong understanding of the retail industry. Degree in Business Administration, Information Technology, or a related field preferred. Demonstrated ability to manage in a dynamic, fast paced environment. Exceptional ability to engage and communicate with customers, actively listen for feedback, and lead challenging conversations with customers toward positive outcomes. Ability to interact with customers at a C level and quickly restore confidence in "escalation" situations. Business oriented mindset. Strong analytical capability, able to identifying high-impact solutions to identified customer problems, as well as proactively solving potential issues before they become problems for the customer. Ability to collaborate cross-functionally and engage resources both within and outside of your direct control to move efforts forward in support of a common goal for the business. Be part of managing change experience in developing scalable workflows that can be implemented globally. Deep interest in understanding technical and functional capabilities and connecting them to the value they provide to customers, along with a strong ability and desire to comprehend technical issues. Job Benefits: Flexibility: Work on your terms, when and where it suits you, while embodying our company culture. Flexible and supportive leave policies: Including generous paid parental leave and paid leave for your birthday so you can celebrate you. Culture is key: We have a great team and enjoy regular social events to foster a collaborative, supportive and fun work environment. Advance your career: We invest in your future by providing an allowance to help accelerate your learning and professional development. Bring your whole self to work: At Fluent, we strive to create and nurture a culture where every employee can bring their whole self to work, feel inspired, and empowered to do your life's work (or be your best self).
