HALOS is an advanced body camera and cloud software scaleup, working with some of the biggest names in security, services, and law enforcement. At HALO, we're passionate about safety and innovation, constantly staying ahead of threats and reducing risk. What sets HALOS apart is not just the cutting edge technology we develop but the culture we've nurtured. Our team embodies openness, transparency, and a "one team" spirit. We're a group of passionate individuals, all working on exciting and impactful projects. Here, you'll find an environment that fosters collaboration, creativity, and a shared sense of purpose. HALOS is seeking a senior Customer Success Manager (CSM) - Strategic Accounts to own adoption, utilisation, and commercial outcomes across our largest and most complex customers, including a major retailer and a large fast food (QSR) chain. This role is explicitly adoption and outcomes focused and commercially accountable. The Strategic CSM owns renewals and expansion (upsell) motions for their accounts, using utilisation, evidence creation, and demonstrated value as the foundation for commercial success. This is not a support role. Success is defined by measurable end user utilisation, consistent behavioural adoption, evidence based value, renewal retention, and thoughtful account growth. Key Responsibilities Drive End User Adoption & Utilisation (Primary Accountability) Own utilisation outcomes, not just customer satisfaction or activity. Execute against the HALOS utilisation framework: Assignment - devices correctly assigned, activated, and deployed Activity - meaningful, appropriate recording behaviour Consistency - normalised usage across shifts, roles, and locations Evidence - footage actively reviewed, bookmarked, shared, and operationalised Identify and remediate zero recording and low usage cohorts as leading indicators of churn risk. Establish realistic utilisation benchmarks based on workforce size, role type, and operating patterns. Strategic Account Ownership Serve as the primary post sale owner for strategic enterprise customers. Build strong relationships with executive sponsors and senior stakeholders, including Operations, Safety, Loss Prevention, HR, Legal, and Compliance. Translate customer objectives (safety, de escalation, incident reduction, accountability, training, liability mitigation) into clear, measurable HALOS outcomes. Lead structured Quarterly Business Reviews (QBRs) focused on utilisation, evidence creation, risk, and commercial outcomes. Change Management & Workforce Enablement Lead adoption and enablement strategies across large, distributed frontline workforces. Partner with customer leadership to: Position body worn cameras positively with employees Address cultural, regulatory, and privacy considerations (including UK specific requirements) Reinforce expected behaviours and operational usage norms. Ensure customer administrators are equipped to actively manage adoption, not passively maintain the platform. Proactive Risk Management Identify early indicators of disengagement, misalignment, or adoption breakdown. Intervene early to correct course before issues escalated. Own customer health holistically - behavioural, operational, executive, and commercial. Commercial Ownership: Renewals & Expansion Own end to end renewal responsibility for assigned strategic accounts, including forecasting, renewal strategy, and execution. Own expansion and upsell motions, identifying opportunities grounded in proven adoption, utilisation, and value. Develop and present commercial proposals supported by utilisation data, evidence outcomes, and executive level ROI narratives. Partner with Sales leadership as appropriate, while retaining primary accountability for renewal and expansion outcomes. Ensure expansions are operationally ready and adoption led, avoiding unused or under utilised licences. Cross Functional Leadership Work closely with Enablement (workforce rollout and behavioural adoption), Support (ensuring break/fix is fully owned by Support without consuming CS capacity), and Product (structured feedback from enterprise scale, frontline use cases). Maintain clear ownership boundaries and minimise internal handoffs. Experience & Qualifications 8-10 years experience in Customer Success, Account Management, or related roles within B2B SaaS or hardware enabled SaaS Proven track record owning renewals and expansion, not merely supporting Sales led motions Experience managing large, complex, multi site enterprise customers Strong commercial acumen paired with adoption led success Comfortable operating at both executive and frontline operational levels Based in the Greater London area, with flexibility to travel as required What Success Looks Like High, consistent end user utilisation and evidence creation Strong renewal rates driven by demonstrated value Predictable, thoughtful expansion rooted in adoption Clear executive alignment and commercial credibility Customers who view HALOS as a strategic, commercial impacting partner Benefits Generous Annual Leave Allowance Competitive salary and commission/bonus package Learning and Development opportunities Private Health Insurance Cycle to work scheme Home & Tech scheme Regular company events and social initiatives The HALOS Hiring Process Here's what we expect the hiring process for this role to be, should all go well with your candidacy. This entire process is expected to take 1 3 weeks to complete and you'd be expected to start on a specific date. Application 30 minute introductory meeting with the recruiting team 45 minute Interview with department hiring manager 30 minute meeting with wider department Offer! Diversity & Inclusion We're an Equal Opportunity Employer and embrace a diversity of backgrounds, cultures, and perspectives. We do not discriminate on the basis of race, colour, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.
Feb 04, 2026
Full time
HALOS is an advanced body camera and cloud software scaleup, working with some of the biggest names in security, services, and law enforcement. At HALO, we're passionate about safety and innovation, constantly staying ahead of threats and reducing risk. What sets HALOS apart is not just the cutting edge technology we develop but the culture we've nurtured. Our team embodies openness, transparency, and a "one team" spirit. We're a group of passionate individuals, all working on exciting and impactful projects. Here, you'll find an environment that fosters collaboration, creativity, and a shared sense of purpose. HALOS is seeking a senior Customer Success Manager (CSM) - Strategic Accounts to own adoption, utilisation, and commercial outcomes across our largest and most complex customers, including a major retailer and a large fast food (QSR) chain. This role is explicitly adoption and outcomes focused and commercially accountable. The Strategic CSM owns renewals and expansion (upsell) motions for their accounts, using utilisation, evidence creation, and demonstrated value as the foundation for commercial success. This is not a support role. Success is defined by measurable end user utilisation, consistent behavioural adoption, evidence based value, renewal retention, and thoughtful account growth. Key Responsibilities Drive End User Adoption & Utilisation (Primary Accountability) Own utilisation outcomes, not just customer satisfaction or activity. Execute against the HALOS utilisation framework: Assignment - devices correctly assigned, activated, and deployed Activity - meaningful, appropriate recording behaviour Consistency - normalised usage across shifts, roles, and locations Evidence - footage actively reviewed, bookmarked, shared, and operationalised Identify and remediate zero recording and low usage cohorts as leading indicators of churn risk. Establish realistic utilisation benchmarks based on workforce size, role type, and operating patterns. Strategic Account Ownership Serve as the primary post sale owner for strategic enterprise customers. Build strong relationships with executive sponsors and senior stakeholders, including Operations, Safety, Loss Prevention, HR, Legal, and Compliance. Translate customer objectives (safety, de escalation, incident reduction, accountability, training, liability mitigation) into clear, measurable HALOS outcomes. Lead structured Quarterly Business Reviews (QBRs) focused on utilisation, evidence creation, risk, and commercial outcomes. Change Management & Workforce Enablement Lead adoption and enablement strategies across large, distributed frontline workforces. Partner with customer leadership to: Position body worn cameras positively with employees Address cultural, regulatory, and privacy considerations (including UK specific requirements) Reinforce expected behaviours and operational usage norms. Ensure customer administrators are equipped to actively manage adoption, not passively maintain the platform. Proactive Risk Management Identify early indicators of disengagement, misalignment, or adoption breakdown. Intervene early to correct course before issues escalated. Own customer health holistically - behavioural, operational, executive, and commercial. Commercial Ownership: Renewals & Expansion Own end to end renewal responsibility for assigned strategic accounts, including forecasting, renewal strategy, and execution. Own expansion and upsell motions, identifying opportunities grounded in proven adoption, utilisation, and value. Develop and present commercial proposals supported by utilisation data, evidence outcomes, and executive level ROI narratives. Partner with Sales leadership as appropriate, while retaining primary accountability for renewal and expansion outcomes. Ensure expansions are operationally ready and adoption led, avoiding unused or under utilised licences. Cross Functional Leadership Work closely with Enablement (workforce rollout and behavioural adoption), Support (ensuring break/fix is fully owned by Support without consuming CS capacity), and Product (structured feedback from enterprise scale, frontline use cases). Maintain clear ownership boundaries and minimise internal handoffs. Experience & Qualifications 8-10 years experience in Customer Success, Account Management, or related roles within B2B SaaS or hardware enabled SaaS Proven track record owning renewals and expansion, not merely supporting Sales led motions Experience managing large, complex, multi site enterprise customers Strong commercial acumen paired with adoption led success Comfortable operating at both executive and frontline operational levels Based in the Greater London area, with flexibility to travel as required What Success Looks Like High, consistent end user utilisation and evidence creation Strong renewal rates driven by demonstrated value Predictable, thoughtful expansion rooted in adoption Clear executive alignment and commercial credibility Customers who view HALOS as a strategic, commercial impacting partner Benefits Generous Annual Leave Allowance Competitive salary and commission/bonus package Learning and Development opportunities Private Health Insurance Cycle to work scheme Home & Tech scheme Regular company events and social initiatives The HALOS Hiring Process Here's what we expect the hiring process for this role to be, should all go well with your candidacy. This entire process is expected to take 1 3 weeks to complete and you'd be expected to start on a specific date. Application 30 minute introductory meeting with the recruiting team 45 minute Interview with department hiring manager 30 minute meeting with wider department Offer! Diversity & Inclusion We're an Equal Opportunity Employer and embrace a diversity of backgrounds, cultures, and perspectives. We do not discriminate on the basis of race, colour, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.
Who We Are; What We Do; Where We're Going Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries. Serving thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security. With employees based around the world, Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You'll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity. If you think you would be the right person to join our team working towards this goal, we would love to hear from you! Role Summary Magnet Forensics is seeking a highly experienced, strategic, and customer obsessed Flagship Customer Success Manager (CSM) to own and lead relationships with our most complex, high value, and mission critical customers. This role is designed for senior level CSMs who can operate confidently at the executive level while deeply understanding Magnet's products, services, and customer environments. As a Flagship CSM, you will serve as the primary strategic partner for assigned flagship accounts, guiding customers through their full lifecycle with Magnet - from onboarding and deployment through adoption, value realization, renewal, and expansion. You will be accountable for building deep, trusted relationships across customer organizations (including C level stakeholders), coordinating complex internal teams, and ensuring customers achieve measurable outcomes aligned to their business and investigative objectives. The mission of the Flagship Customer Success Manager is to protect and grow Magnet's most important customer relationships by delivering exceptional experiences, accelerating time to value, proactively managing risk, and creating long term partnerships that drive retention, expansion, and advocacy. Key Responsibilities Strategic Customer Leadership & Executive Engagement Own executive level relationships within flagship accounts, including regular engagement with C suite and senior leadership stakeholders. Act as a trusted advisor to customers, aligning Magnet's products and services to their strategic objectives, operational priorities, and long term success. Lead executive business reviews (EBRs/QBRs), outcome focused success planning, and roadmap discussions with customer leadership. Proactively identify risks, adoption challenges, and expansion opportunities, and drive coordinated action plans. Customer Lifecycle Ownership & Value Realization Lead complex customer onboarding, implementation, and adoption efforts across Magnet's product portfolio, ensuring successful deployment and accelerated time to value. Develop and maintain comprehensive customer success plans, including goals, milestones, success metrics, and executive outcomes. Identify, track, and mitigate adoption barriers through structured, cross functional collaboration. Drive customer retention, renewal readiness, and expansion by ensuring consistent value delivery and outcome realization. Product & Domain Expertise Serve as a subject matter expert on Magnet's products, services, workflows, and use cases across digital forensics and investigative environments. Provide strategic guidance on product capabilities, integrations, licensing, and best practice workflows to both technical and non technical audiences. Partner closely with Customer Success Engineering, Professional Services, Support, and Product teams to address complex technical and operational needs. Translate customer feedback, feature requests, and trends into actionable insights for internal teams. Cross Functional Leadership & Internal Alignment Act as the primary customer advocate within Magnet, ensuring customer priorities are understood and addressed across Sales, Renewals, Support, Product, Engineering, and Professional Services. Collaborate with Sales and Pre Sales to ensure a seamless transition from pre sales to post sales and ongoing account strategy alignment. Partner with Renewals and Growth teams to support retention and expansion strategies for flagship accounts. Use Gainsight and Salesforce to maintain a complete, accurate, and actionable 360 degree view of the customer. Relationship Building & Advocacy Build deep, multi threaded relationships across customer organizations to ensure long term partnership resilience. Collect and synthesize customer feedback, training needs, and experience insights to continuously improve customer outcomes. Champion customer advocacy opportunities, including references, testimonials, and advisory participation where appropriate. Qualifications & Experience Required Proven experience managing strategic, high value, enterprise or public sector customer relationships, including direct engagement with C level executives. Strong customer success, account management, or technical account leadership background with ownership of renewals and expansions. Deep understanding of complex software products, technical workflows, and enterprise environments. Exceptional relationship building skills with the ability to influence, lead, and align both customer and internal stakeholders. Strong business acumen and ability to translate customer goals into measurable success outcomes. Excellent verbal and written communication skills, with the ability to present confidently to executive and technical audiences. Highly organized, proactive, and comfortable managing multiple complex accounts simultaneously. Experience using Salesforce CRM and Gainsight (or similar CS platforms) to manage customer health, risk, and engagement. Fluency in French is required. Technical & Domain Expertise Previous experience in Digital Forensics and Incident Response (DFIR) or closely related investigative, security, or law enforcement technology domains. Strong technical aptitude, including the ability to discuss product architecture, integrations, workflows, and network considerations. One of the following certifications or strong demonstrated knowledge of network architecture: CCST, CCNA, or equivalent. Industry recognized certifications (CFCE, GCIHA) and/or Magnet certifications (MCFE, MCGE/MCVK, MCVE, etc.) are highly desirable. Additional Requirements Ability to work flexible hours as needed to support customer and business needs. Willingness to travel, including potential international travel, to support flagship customers. Ability to travel up to approximately 20%. The Most Important Thing We're looking for candidates that can provide examples of how they demonstrated Magnet CODE in their previous experiences. CARE -We care about each other and our mission to make a difference in the world. OWN -We are accountable for our results - while never forgetting to act with integrity, empathy, and respect. DEDICATE -We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect. EVOLVE -We are constantly innovating and exploring new ways to work together to make an impact with our work. Compensation & Benefits The Compensation Range is for the primary location for which the job is posted. Please note that the actual compensation may vary depending on location and job related factors such as qualifications, experience, knowledge and skills. If you are applying for this role outside of the primary location and you are selected for an interview, the Talent Acquisition Partner can share more information with you. If the compensation structure for the role includes an incentive component (ie. most Sales roles) the range below represents total target compensation (TTC) (base salary + variable). Compensation Range: MIN:£39,900 - MID: £57,000 - MAX: £68,400 Currency: GBP Magnet is proud to offer benefits such as: Generous time off policies Competitive compensation Volunteer opportunities Reward and recognition programs Employee committees & resource groups Healthcare and retirement benefits Equal Opportunity & Accessibility Here at Magnet Forensics, we are committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you're interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyways. Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. We are committed to providing an inclusive . click apply for full job details
Feb 04, 2026
Full time
Who We Are; What We Do; Where We're Going Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries. Serving thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security. With employees based around the world, Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You'll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity. If you think you would be the right person to join our team working towards this goal, we would love to hear from you! Role Summary Magnet Forensics is seeking a highly experienced, strategic, and customer obsessed Flagship Customer Success Manager (CSM) to own and lead relationships with our most complex, high value, and mission critical customers. This role is designed for senior level CSMs who can operate confidently at the executive level while deeply understanding Magnet's products, services, and customer environments. As a Flagship CSM, you will serve as the primary strategic partner for assigned flagship accounts, guiding customers through their full lifecycle with Magnet - from onboarding and deployment through adoption, value realization, renewal, and expansion. You will be accountable for building deep, trusted relationships across customer organizations (including C level stakeholders), coordinating complex internal teams, and ensuring customers achieve measurable outcomes aligned to their business and investigative objectives. The mission of the Flagship Customer Success Manager is to protect and grow Magnet's most important customer relationships by delivering exceptional experiences, accelerating time to value, proactively managing risk, and creating long term partnerships that drive retention, expansion, and advocacy. Key Responsibilities Strategic Customer Leadership & Executive Engagement Own executive level relationships within flagship accounts, including regular engagement with C suite and senior leadership stakeholders. Act as a trusted advisor to customers, aligning Magnet's products and services to their strategic objectives, operational priorities, and long term success. Lead executive business reviews (EBRs/QBRs), outcome focused success planning, and roadmap discussions with customer leadership. Proactively identify risks, adoption challenges, and expansion opportunities, and drive coordinated action plans. Customer Lifecycle Ownership & Value Realization Lead complex customer onboarding, implementation, and adoption efforts across Magnet's product portfolio, ensuring successful deployment and accelerated time to value. Develop and maintain comprehensive customer success plans, including goals, milestones, success metrics, and executive outcomes. Identify, track, and mitigate adoption barriers through structured, cross functional collaboration. Drive customer retention, renewal readiness, and expansion by ensuring consistent value delivery and outcome realization. Product & Domain Expertise Serve as a subject matter expert on Magnet's products, services, workflows, and use cases across digital forensics and investigative environments. Provide strategic guidance on product capabilities, integrations, licensing, and best practice workflows to both technical and non technical audiences. Partner closely with Customer Success Engineering, Professional Services, Support, and Product teams to address complex technical and operational needs. Translate customer feedback, feature requests, and trends into actionable insights for internal teams. Cross Functional Leadership & Internal Alignment Act as the primary customer advocate within Magnet, ensuring customer priorities are understood and addressed across Sales, Renewals, Support, Product, Engineering, and Professional Services. Collaborate with Sales and Pre Sales to ensure a seamless transition from pre sales to post sales and ongoing account strategy alignment. Partner with Renewals and Growth teams to support retention and expansion strategies for flagship accounts. Use Gainsight and Salesforce to maintain a complete, accurate, and actionable 360 degree view of the customer. Relationship Building & Advocacy Build deep, multi threaded relationships across customer organizations to ensure long term partnership resilience. Collect and synthesize customer feedback, training needs, and experience insights to continuously improve customer outcomes. Champion customer advocacy opportunities, including references, testimonials, and advisory participation where appropriate. Qualifications & Experience Required Proven experience managing strategic, high value, enterprise or public sector customer relationships, including direct engagement with C level executives. Strong customer success, account management, or technical account leadership background with ownership of renewals and expansions. Deep understanding of complex software products, technical workflows, and enterprise environments. Exceptional relationship building skills with the ability to influence, lead, and align both customer and internal stakeholders. Strong business acumen and ability to translate customer goals into measurable success outcomes. Excellent verbal and written communication skills, with the ability to present confidently to executive and technical audiences. Highly organized, proactive, and comfortable managing multiple complex accounts simultaneously. Experience using Salesforce CRM and Gainsight (or similar CS platforms) to manage customer health, risk, and engagement. Fluency in French is required. Technical & Domain Expertise Previous experience in Digital Forensics and Incident Response (DFIR) or closely related investigative, security, or law enforcement technology domains. Strong technical aptitude, including the ability to discuss product architecture, integrations, workflows, and network considerations. One of the following certifications or strong demonstrated knowledge of network architecture: CCST, CCNA, or equivalent. Industry recognized certifications (CFCE, GCIHA) and/or Magnet certifications (MCFE, MCGE/MCVK, MCVE, etc.) are highly desirable. Additional Requirements Ability to work flexible hours as needed to support customer and business needs. Willingness to travel, including potential international travel, to support flagship customers. Ability to travel up to approximately 20%. The Most Important Thing We're looking for candidates that can provide examples of how they demonstrated Magnet CODE in their previous experiences. CARE -We care about each other and our mission to make a difference in the world. OWN -We are accountable for our results - while never forgetting to act with integrity, empathy, and respect. DEDICATE -We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect. EVOLVE -We are constantly innovating and exploring new ways to work together to make an impact with our work. Compensation & Benefits The Compensation Range is for the primary location for which the job is posted. Please note that the actual compensation may vary depending on location and job related factors such as qualifications, experience, knowledge and skills. If you are applying for this role outside of the primary location and you are selected for an interview, the Talent Acquisition Partner can share more information with you. If the compensation structure for the role includes an incentive component (ie. most Sales roles) the range below represents total target compensation (TTC) (base salary + variable). Compensation Range: MIN:£39,900 - MID: £57,000 - MAX: £68,400 Currency: GBP Magnet is proud to offer benefits such as: Generous time off policies Competitive compensation Volunteer opportunities Reward and recognition programs Employee committees & resource groups Healthcare and retirement benefits Equal Opportunity & Accessibility Here at Magnet Forensics, we are committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you're interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyways. Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. We are committed to providing an inclusive . click apply for full job details
Job title: Ecommerce Executive Location: Manchester- Hybrid- 3 days office per week Salary: Up to £32,000 Forward Role are pleased to be partnering with this ambitious Retailer, who are looking for an Ecommerce Executive to join their growing team. Working closely with the Ecommerce Manager, you will oversee the day-to-day running and optimisation of 2 websites, analysing site and product performanc click apply for full job details
Feb 04, 2026
Full time
Job title: Ecommerce Executive Location: Manchester- Hybrid- 3 days office per week Salary: Up to £32,000 Forward Role are pleased to be partnering with this ambitious Retailer, who are looking for an Ecommerce Executive to join their growing team. Working closely with the Ecommerce Manager, you will oversee the day-to-day running and optimisation of 2 websites, analysing site and product performanc click apply for full job details
Marketing Executive Cadnam, Hampshire Full time, permanent occasional travel for events and campaigns. Salary: 26k-30k Competitive benefits package A local garage you can trust Our client, Cadnam Garage , are seeking a proactive and hands-on Marketing Executive to support brand visibility, customer engagement and repeat business click apply for full job details
Feb 04, 2026
Full time
Marketing Executive Cadnam, Hampshire Full time, permanent occasional travel for events and campaigns. Salary: 26k-30k Competitive benefits package A local garage you can trust Our client, Cadnam Garage , are seeking a proactive and hands-on Marketing Executive to support brand visibility, customer engagement and repeat business click apply for full job details
Akeneo is the Product Experience (PX) company and global leader in Product Information Management (PIM), creating a world where every product interaction is an experience that guides consumers and professionals to the best purchase, anytime, anywhere. We're all about experience - from the best-in-class product we build to the inspiring environment we create for our employees. You'll grow in a dynamic environment where your ideas and expertise will make an impact from day one. Our flexible work model empowers you to thrive, balancing professional success with personal fulfillment. At Akeneo, you'll be part of a supportive and collaborative team that values open communication, shared successes, and meaningful relationships. Learn more about our culture and values via our Career page. Job description The Customer Success Manager is a key role within the Customer Experience organisation, helping our most valued customers achieve their goals by optimising the use of our products and services. As a Customer Success Manager at Akeneo, you will manage a portfolio of strategic accounts, providing a direct impact on retention as a strong contribution to Akeneo's customer-first objective. You will guide customers on their post-implementation journey. You will ensure they have a positive experience, maintain engagement with Akeneo over time, and show them how to attain more value and a clear ROI. Responsibilities: Build strong relationships with key contacts at customer accounts, including C-level executives across both the business and IT. Drive adoption of our software and identify opportunities for expansion. Create prescriptive and customised success plans to help customers define, measure, and achieve success using Akeneo's solutions. Engage with customers in insightful ways, including delivering personalised, action-focused business reviews. Understand the signs of risk and proactively identify it. Capable of devising strategies to mitigate risk and executing defined action plans. Achieve retention and growth targets by closing client renewals and discovering and managing upsell and cross-sell opportunities with the sales team. Contribute to Akeneo's customer success framework for customer lifecycle management, developing strong client relationships, monitoring customer health, and creating tangible benefits and value for customers. Collaborate with the Akeneo Professional Services team and Solution Integrators to ensure a successful deployment of Akeneo. Qualifications You speak Italian and English fluently. You have a solid background in customer success, account management, or project management within the SaaS or tech industry. You are an expert in developing and executing customer success plans, including onboarding, risk management, health monitoring, adoption and digital transformation. You have experience creating lasting, trusted relationships with customer contacts in different roles up to the C-level. You have a strong track record in managing high-value customer accounts, driving retention, and achieving growth targets. Interview process 1. 30-minute screening call with a member of our Talent Acquisition team. 2. 60-minute interview with the hiring manager, where you'll learn more about the role and discuss your experience in more detail. 3. 30-minute interview with the Regional Sales VP. 4. 60-minute interview that will include the presentation of a risk mitigation plan in front of the hiring manager and another member of the Customer Success organisation. Life at Akeneo Work Environment - Work-Life Balance: Flexible working hours. Enjoy 25 days of annual leave. Option to Work from Anywhere for up to 30 days per year. Inclusivity - Community & Support: Engage in 2 paid volunteering days annually and join Employee Resource Groups dedicated to promoting diversity and inclusion within the company. Growth and Development - Professional Development: Access a €1,000 annual budget for personal professional development and take advantage of career paths, internal mobility opportunities, and a "Women in Leadership Programme." - Comprehensive Onboarding: Start on the right foot with an 8-week onboarding program. Wellbeing - Mental Health Support: Access individual and confidential sessions with a mental health practitioner or coach of your choice. For more information about benefits, don't hesitate to contact our Talent Acquisition team.
Feb 04, 2026
Full time
Akeneo is the Product Experience (PX) company and global leader in Product Information Management (PIM), creating a world where every product interaction is an experience that guides consumers and professionals to the best purchase, anytime, anywhere. We're all about experience - from the best-in-class product we build to the inspiring environment we create for our employees. You'll grow in a dynamic environment where your ideas and expertise will make an impact from day one. Our flexible work model empowers you to thrive, balancing professional success with personal fulfillment. At Akeneo, you'll be part of a supportive and collaborative team that values open communication, shared successes, and meaningful relationships. Learn more about our culture and values via our Career page. Job description The Customer Success Manager is a key role within the Customer Experience organisation, helping our most valued customers achieve their goals by optimising the use of our products and services. As a Customer Success Manager at Akeneo, you will manage a portfolio of strategic accounts, providing a direct impact on retention as a strong contribution to Akeneo's customer-first objective. You will guide customers on their post-implementation journey. You will ensure they have a positive experience, maintain engagement with Akeneo over time, and show them how to attain more value and a clear ROI. Responsibilities: Build strong relationships with key contacts at customer accounts, including C-level executives across both the business and IT. Drive adoption of our software and identify opportunities for expansion. Create prescriptive and customised success plans to help customers define, measure, and achieve success using Akeneo's solutions. Engage with customers in insightful ways, including delivering personalised, action-focused business reviews. Understand the signs of risk and proactively identify it. Capable of devising strategies to mitigate risk and executing defined action plans. Achieve retention and growth targets by closing client renewals and discovering and managing upsell and cross-sell opportunities with the sales team. Contribute to Akeneo's customer success framework for customer lifecycle management, developing strong client relationships, monitoring customer health, and creating tangible benefits and value for customers. Collaborate with the Akeneo Professional Services team and Solution Integrators to ensure a successful deployment of Akeneo. Qualifications You speak Italian and English fluently. You have a solid background in customer success, account management, or project management within the SaaS or tech industry. You are an expert in developing and executing customer success plans, including onboarding, risk management, health monitoring, adoption and digital transformation. You have experience creating lasting, trusted relationships with customer contacts in different roles up to the C-level. You have a strong track record in managing high-value customer accounts, driving retention, and achieving growth targets. Interview process 1. 30-minute screening call with a member of our Talent Acquisition team. 2. 60-minute interview with the hiring manager, where you'll learn more about the role and discuss your experience in more detail. 3. 30-minute interview with the Regional Sales VP. 4. 60-minute interview that will include the presentation of a risk mitigation plan in front of the hiring manager and another member of the Customer Success organisation. Life at Akeneo Work Environment - Work-Life Balance: Flexible working hours. Enjoy 25 days of annual leave. Option to Work from Anywhere for up to 30 days per year. Inclusivity - Community & Support: Engage in 2 paid volunteering days annually and join Employee Resource Groups dedicated to promoting diversity and inclusion within the company. Growth and Development - Professional Development: Access a €1,000 annual budget for personal professional development and take advantage of career paths, internal mobility opportunities, and a "Women in Leadership Programme." - Comprehensive Onboarding: Start on the right foot with an 8-week onboarding program. Wellbeing - Mental Health Support: Access individual and confidential sessions with a mental health practitioner or coach of your choice. For more information about benefits, don't hesitate to contact our Talent Acquisition team.
About this Role This is your chance to bring ideas to life with one of the most trusted names in asset rental. As our new Marketing Executive, you'll support our Material Handling (MH) business at Dawsongroup. This role will see you working as the key link between our MH business and the wider Group Marketing team, helping shape and deliver campaigns that strengthen our brand and support business click apply for full job details
Feb 04, 2026
Full time
About this Role This is your chance to bring ideas to life with one of the most trusted names in asset rental. As our new Marketing Executive, you'll support our Material Handling (MH) business at Dawsongroup. This role will see you working as the key link between our MH business and the wider Group Marketing team, helping shape and deliver campaigns that strengthen our brand and support business click apply for full job details
Field Sales Executive / Account Manager PLEASE DO NOT APPLY FOR THIS POSITION UNLESS YOU HAVE 2 YEARS MINIMUM IN MANAGE PRINT SERVICES! As a Field Sales Account Manager you will need experience of the Managed Print Services Industry. (Photocopier Trade) Knowledge of document management systems and workflow solutions would be beneficial You will be responsible for managing key accounts within the UK ma click apply for full job details
Feb 04, 2026
Full time
Field Sales Executive / Account Manager PLEASE DO NOT APPLY FOR THIS POSITION UNLESS YOU HAVE 2 YEARS MINIMUM IN MANAGE PRINT SERVICES! As a Field Sales Account Manager you will need experience of the Managed Print Services Industry. (Photocopier Trade) Knowledge of document management systems and workflow solutions would be beneficial You will be responsible for managing key accounts within the UK ma click apply for full job details
Field Sales Executive About Us: Acosta Europe is a people-centric company with a progressive approach to business. As one of the largest sales and marketing agencies in the world, we are dedicated to driving growth for our clients and providing an exceptional service. Our colleagues are passionate, innovative and committed to excellence. About The Role: We are seeking a dynamic and motivated Field Sales Executive to join our Grocery team. In this role, you will drive brand visibility and availability in major multiple retailers within a defined territory, maximising brand awareness and sales performance through effective in-store execution and insight-led decision making. Key Responsibilities: Visit stores daily as per journey plan to deliver client KPIs. Execute impactful in-store interventions to drive incremental sales. Build relationships with store teams and negotiate extra space and displays. Ensure promotional activity is executed and audited accurately. Maintain strong compliance across all product launches and promotions. Accurately capture data and report store activity through 360. Deliver valuable feedback on competitor activity and market insights. Use sales data and alerts to take proactive actions in store. What We're Looking For: Educated to GCSE level in English and maths. Strong communication and interpersonal skills and the ability wot build rapport with key clients. Ability to work in a fast-paced environment and manage multiple priorities. Proficiency in using 360 and Microsoft Office. An understanding of in-store systems and promotional execution. Desirable Experience: Degree qualified in a relevant discipline. Previous experience in retail, FMCG, or field sales. Ready to make your mark with Acosta Europe? Apply now and be part of a dynamic, results-driven team!
Feb 04, 2026
Full time
Field Sales Executive About Us: Acosta Europe is a people-centric company with a progressive approach to business. As one of the largest sales and marketing agencies in the world, we are dedicated to driving growth for our clients and providing an exceptional service. Our colleagues are passionate, innovative and committed to excellence. About The Role: We are seeking a dynamic and motivated Field Sales Executive to join our Grocery team. In this role, you will drive brand visibility and availability in major multiple retailers within a defined territory, maximising brand awareness and sales performance through effective in-store execution and insight-led decision making. Key Responsibilities: Visit stores daily as per journey plan to deliver client KPIs. Execute impactful in-store interventions to drive incremental sales. Build relationships with store teams and negotiate extra space and displays. Ensure promotional activity is executed and audited accurately. Maintain strong compliance across all product launches and promotions. Accurately capture data and report store activity through 360. Deliver valuable feedback on competitor activity and market insights. Use sales data and alerts to take proactive actions in store. What We're Looking For: Educated to GCSE level in English and maths. Strong communication and interpersonal skills and the ability wot build rapport with key clients. Ability to work in a fast-paced environment and manage multiple priorities. Proficiency in using 360 and Microsoft Office. An understanding of in-store systems and promotional execution. Desirable Experience: Degree qualified in a relevant discipline. Previous experience in retail, FMCG, or field sales. Ready to make your mark with Acosta Europe? Apply now and be part of a dynamic, results-driven team!
Overview Are you looking to be part of something new and exciting in the Southwest? We have partnered with a genuinely independent mid-corporate insurance broker with a strong national footprint that is expanding into the South West with the launch of a new Bristol office. They are seeking an experienced Client Director to develop and manage a portfolio of commercial insurance clients in the region. This role is suited to a senior account executive level professional who enjoys building long-term client relationships and growing a book of business, without responsibility for people management or office leadership. Working closely with a Sales Director, the Client Director will focus on new business development and client retention, supported by a well-resourced national broking, claims, and operational infrastructure. The broker takes a long-term view on new business income, offering genuine support and patience to allow relationships and portfolios to develop sustainably over time. Responsibilities Develop and manage mid-corporate commercial insurance clients in the South West. Deliver high-quality advice across a range of complex risks. Build and maintain strong relationships with insurers and key market stakeholders. Focus on new business development and client retention in collaboration with a Sales Director. Operate within a collaborative structure that provides strategic support and long-term stability. Qualifications and Experience Proven background as a Client Director or Account Executive in commercial insurance. Strong connections in the South West market. Enjoy building long-term client relationships and growing a portfolio. Comfort with autonomy and flexibility, with no requirement for people management or office leadership. Ability to work with a Sales Director and a national broking, claims, and operational infrastructure. About the Opportunity This opportunity will appeal to someone with a proven background as a Client Director or Account Executive in commercial insurance, ideally with strong connections in the South West market. The business offers the chance to play a key role in establishing a new regional presence, with the freedom to grow a portfolio while being backed by patient capital, a recognised brand, and an experienced leadership team. Diversity, Equity and Inclusion Our Diversity, Equity and Inclusion Mission At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways. Visit the IDEX Consulting Ltd website for further opportunities. Please note that the information supplied may be retained for up to 10 years for use in connection with future vacancies. For full information on how we use your data, please visit the IDEX Consulting website and view our Privacy Policy.
Feb 04, 2026
Full time
Overview Are you looking to be part of something new and exciting in the Southwest? We have partnered with a genuinely independent mid-corporate insurance broker with a strong national footprint that is expanding into the South West with the launch of a new Bristol office. They are seeking an experienced Client Director to develop and manage a portfolio of commercial insurance clients in the region. This role is suited to a senior account executive level professional who enjoys building long-term client relationships and growing a book of business, without responsibility for people management or office leadership. Working closely with a Sales Director, the Client Director will focus on new business development and client retention, supported by a well-resourced national broking, claims, and operational infrastructure. The broker takes a long-term view on new business income, offering genuine support and patience to allow relationships and portfolios to develop sustainably over time. Responsibilities Develop and manage mid-corporate commercial insurance clients in the South West. Deliver high-quality advice across a range of complex risks. Build and maintain strong relationships with insurers and key market stakeholders. Focus on new business development and client retention in collaboration with a Sales Director. Operate within a collaborative structure that provides strategic support and long-term stability. Qualifications and Experience Proven background as a Client Director or Account Executive in commercial insurance. Strong connections in the South West market. Enjoy building long-term client relationships and growing a portfolio. Comfort with autonomy and flexibility, with no requirement for people management or office leadership. Ability to work with a Sales Director and a national broking, claims, and operational infrastructure. About the Opportunity This opportunity will appeal to someone with a proven background as a Client Director or Account Executive in commercial insurance, ideally with strong connections in the South West market. The business offers the chance to play a key role in establishing a new regional presence, with the freedom to grow a portfolio while being backed by patient capital, a recognised brand, and an experienced leadership team. Diversity, Equity and Inclusion Our Diversity, Equity and Inclusion Mission At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways. Visit the IDEX Consulting Ltd website for further opportunities. Please note that the information supplied may be retained for up to 10 years for use in connection with future vacancies. For full information on how we use your data, please visit the IDEX Consulting website and view our Privacy Policy.
Wells Cathedral is on an exciting journey. We have embarked on an ambitious ten-year plan. We are on a mission to become the UK s most joyful cathedral, and we want to have a genuinely positive impact on individual lives, on the City of Wells, the County of Somerset and far beyond. We are carefully conserving our stunning world-class, 850-year-old heritage site, and we remain committed to being a beacon of light and hope, a sacred space of prayer and a place of wonder now and for generations to come. We also want to elevate our brand and grow our visitor numbers. We are investing in making our visitor experience even better, for everyone. We want to ensure Wells Cathedral is known as one of the UK s top must see tourism attractions, and we want to reach and engage a much wider range of people. And as part of that mission, we are now investing in growing our Marketing & Communications Team. Wells Cathedral s Marketing & Communications Team delivers direction and support across all areas of Cathedral life, including visitor experience, fundraising, worship and music, events, venue hire, library and archives, as well as our Cathedral Shop and Loft Café. The Team covers the full scope of marketing and communications activities, including researching and identifying target audiences, designing strategic marketing plans, generating earned media exposure through PR activity, developing and implementing brand identity, and delivering integrated campaign creative across social, digital, print, broadcast and OOH channels. Reporting the Director of Marketing & Communications, the Marketing & Communications Assistant will play a significant role in supporting the delivery of all of this, effectively and efficiently, across the organisation. This is a truly unique early career opportunity for an ambitious marketer looking to gain hands-on experience across a wide range of disciplines. Key Responsibilities: - Supporting efficient workflow by responding to incoming requests and scheduling projects - Enhancing online customer experience and engagement by providing real-time responses to social media DMs, comments and reviews - Timely display and removal of onsite promotional and information banners, posters, flyers and POS material - Assisting the Director of Marketing & Communications, Head of Filming and Content Creator during film crew, photographer, influencer and media visits - Assisting the Director of Marketing & Communications in strategic marketing campaign planning - Actively participating in team meetings both within Marketing & Communications, and with stakeholders across the organisation - Supporting the Content Creator in capturing photographic and video content at services, events and activities, as required - Assisting the Design and Digital Services Executive in the production of on-brand artwork for corporate literature, signage and point-of-sale material - Ensuring website content is always up-to-date - Capturing marketing performance data to create KPI dashboards and inform campaign strategies Person specification Criteria Essential A clear and demonstrable interest in marketing and communications, with ambition to progress within this field Excellent written communication skills and a confident proof-reader A professional approach to both internal and external communication An eye for audience-appropriate graphic communication, including typography and photography within brand guidelines A specific interest in working within the arts, culture and heritage sector An understanding of online data analysis for monitoring and informing marketing A confident and collaborative team player, able to work with direction An energetic and enthusiastic creative thinker Ability to meet deadlines and remain calm under pressure Able and willing to attend occasional evening and weekend events as required Demonstrable commitment to safeguarding and promoting the welfare of children, young people, and vulnerable adults Desirable A marketing-related qualification at degree or diploma level A good working knowledge of Microsoft 365 applications, including Word, Excel and Powerpoint Demonstrable experience of using Adobe Creative Cloud applications such as InDesign, Photoshop and Acrobat Demonstrable experience and/or knowledge of any of the following subjects: Christianity, Tourism, History, Music, Live Events, Hospitality, Retail A confident verbal communicator An understanding of marketing campaign strategies Main Terms and Conditions Employment status: Permanent contract of employment Location: Wells Cathedral Offices, Wells, BA5 2RB Hours of work: full-time, 35 working hours per week (Monday to Friday). Flexible working will be considered. Remuneration: £25,000 per annum, payable on the 24th of the month or the nearest working day thereto Discount: A discount of 10% is available from the Cathedral Shop and The Loft Café. Parking: Limited parking is available in the Cathedral car park. Cars are parked at the risk of the owner. Pension: Defined Contribution Scheme. Contributions as % of salary: Age Employee Employer 4% 8% Expenses: All reasonable working expenses will be met in line with Cathedral policy. Holiday (inclusive of bank holidays): 6.8 weeks per holiday year. The holiday year runs from 1 January to 31 December. Probation: This post will be subject to a probationary period of 6 months. How to Apply To apply, please fill in the Application Form and Equal Opportunities Monitoring Form available on the Vacancies section of Wells Cathedral's website and return them to the HR Manager. Closing date: 9am Friday 20 February 2026 Shortlisting date: Monday 23 February 2026 To ensure the fairness of the selection process, shortlisting will be based upon the information which you provide in your application and assumptions will not be made about your experience or skills. We will look for demonstrable evidence that you meet the criteria set out in the Person Specification. Information provided on the Application Form will be viewed by HR, the recruiting manager, and interview panel. All applicants will be notified of the outcome of the shortlisting process. Interview date: Wednesday 4 March 2026 Further details about the selection process will be provided to shortlisted candidates. The appointment will be subject to the completion of pre-employment checks, including references and a satisfactory basic DBS check. Safeguarding We are committed to the safeguarding and protection of all children, young people, and adults, and the care and nurture of children within church communities. We will carefully select, train, and support all those with any responsibility within the Church, in line with Safer Recruitment principles. This means that we will: Ensure that our recruitment and selection processes are inclusive, fair, consistent, and transparent; Take all reasonable steps to prevent those who might harm children or adults from taking up positions of respect, responsibility, or authority where they are trusted by others; and Adhere to Safer Recruitment legislation, guidance, and standards. The successful candidate will be required to complete a Declaration of Suitability as part of our recruitment process when an offer of employment is made. This form is strictly confidential and, except under compulsion of law, will be seen only by those involved in the recruitment process. All forms will be kept securely in compliance with the UK General Data Protection Regulation and the Data Protection Act 2018.
Feb 04, 2026
Full time
Wells Cathedral is on an exciting journey. We have embarked on an ambitious ten-year plan. We are on a mission to become the UK s most joyful cathedral, and we want to have a genuinely positive impact on individual lives, on the City of Wells, the County of Somerset and far beyond. We are carefully conserving our stunning world-class, 850-year-old heritage site, and we remain committed to being a beacon of light and hope, a sacred space of prayer and a place of wonder now and for generations to come. We also want to elevate our brand and grow our visitor numbers. We are investing in making our visitor experience even better, for everyone. We want to ensure Wells Cathedral is known as one of the UK s top must see tourism attractions, and we want to reach and engage a much wider range of people. And as part of that mission, we are now investing in growing our Marketing & Communications Team. Wells Cathedral s Marketing & Communications Team delivers direction and support across all areas of Cathedral life, including visitor experience, fundraising, worship and music, events, venue hire, library and archives, as well as our Cathedral Shop and Loft Café. The Team covers the full scope of marketing and communications activities, including researching and identifying target audiences, designing strategic marketing plans, generating earned media exposure through PR activity, developing and implementing brand identity, and delivering integrated campaign creative across social, digital, print, broadcast and OOH channels. Reporting the Director of Marketing & Communications, the Marketing & Communications Assistant will play a significant role in supporting the delivery of all of this, effectively and efficiently, across the organisation. This is a truly unique early career opportunity for an ambitious marketer looking to gain hands-on experience across a wide range of disciplines. Key Responsibilities: - Supporting efficient workflow by responding to incoming requests and scheduling projects - Enhancing online customer experience and engagement by providing real-time responses to social media DMs, comments and reviews - Timely display and removal of onsite promotional and information banners, posters, flyers and POS material - Assisting the Director of Marketing & Communications, Head of Filming and Content Creator during film crew, photographer, influencer and media visits - Assisting the Director of Marketing & Communications in strategic marketing campaign planning - Actively participating in team meetings both within Marketing & Communications, and with stakeholders across the organisation - Supporting the Content Creator in capturing photographic and video content at services, events and activities, as required - Assisting the Design and Digital Services Executive in the production of on-brand artwork for corporate literature, signage and point-of-sale material - Ensuring website content is always up-to-date - Capturing marketing performance data to create KPI dashboards and inform campaign strategies Person specification Criteria Essential A clear and demonstrable interest in marketing and communications, with ambition to progress within this field Excellent written communication skills and a confident proof-reader A professional approach to both internal and external communication An eye for audience-appropriate graphic communication, including typography and photography within brand guidelines A specific interest in working within the arts, culture and heritage sector An understanding of online data analysis for monitoring and informing marketing A confident and collaborative team player, able to work with direction An energetic and enthusiastic creative thinker Ability to meet deadlines and remain calm under pressure Able and willing to attend occasional evening and weekend events as required Demonstrable commitment to safeguarding and promoting the welfare of children, young people, and vulnerable adults Desirable A marketing-related qualification at degree or diploma level A good working knowledge of Microsoft 365 applications, including Word, Excel and Powerpoint Demonstrable experience of using Adobe Creative Cloud applications such as InDesign, Photoshop and Acrobat Demonstrable experience and/or knowledge of any of the following subjects: Christianity, Tourism, History, Music, Live Events, Hospitality, Retail A confident verbal communicator An understanding of marketing campaign strategies Main Terms and Conditions Employment status: Permanent contract of employment Location: Wells Cathedral Offices, Wells, BA5 2RB Hours of work: full-time, 35 working hours per week (Monday to Friday). Flexible working will be considered. Remuneration: £25,000 per annum, payable on the 24th of the month or the nearest working day thereto Discount: A discount of 10% is available from the Cathedral Shop and The Loft Café. Parking: Limited parking is available in the Cathedral car park. Cars are parked at the risk of the owner. Pension: Defined Contribution Scheme. Contributions as % of salary: Age Employee Employer 4% 8% Expenses: All reasonable working expenses will be met in line with Cathedral policy. Holiday (inclusive of bank holidays): 6.8 weeks per holiday year. The holiday year runs from 1 January to 31 December. Probation: This post will be subject to a probationary period of 6 months. How to Apply To apply, please fill in the Application Form and Equal Opportunities Monitoring Form available on the Vacancies section of Wells Cathedral's website and return them to the HR Manager. Closing date: 9am Friday 20 February 2026 Shortlisting date: Monday 23 February 2026 To ensure the fairness of the selection process, shortlisting will be based upon the information which you provide in your application and assumptions will not be made about your experience or skills. We will look for demonstrable evidence that you meet the criteria set out in the Person Specification. Information provided on the Application Form will be viewed by HR, the recruiting manager, and interview panel. All applicants will be notified of the outcome of the shortlisting process. Interview date: Wednesday 4 March 2026 Further details about the selection process will be provided to shortlisted candidates. The appointment will be subject to the completion of pre-employment checks, including references and a satisfactory basic DBS check. Safeguarding We are committed to the safeguarding and protection of all children, young people, and adults, and the care and nurture of children within church communities. We will carefully select, train, and support all those with any responsibility within the Church, in line with Safer Recruitment principles. This means that we will: Ensure that our recruitment and selection processes are inclusive, fair, consistent, and transparent; Take all reasonable steps to prevent those who might harm children or adults from taking up positions of respect, responsibility, or authority where they are trusted by others; and Adhere to Safer Recruitment legislation, guidance, and standards. The successful candidate will be required to complete a Declaration of Suitability as part of our recruitment process when an offer of employment is made. This form is strictly confidential and, except under compulsion of law, will be seen only by those involved in the recruitment process. All forms will be kept securely in compliance with the UK General Data Protection Regulation and the Data Protection Act 2018.
Drive new business growth and client expansion across UK and European markets. London, UK Business Development Director Full-time Hybrid Compensation Competitive base + bonus structure 5% success commission on net new revenue, paid monthly Overview Join our London team as New Business Client Director to lead strategic client acquisition and expansion initiatives across the UK and European markets. This role combines strategic business development with hands-on client relationship management. Responsibilities Lead new business development across UK and European markets Develop and execute go-to-market strategies for target sectors Build and maintain relationships with C-level executives Collaborate with delivery teams to ensure client success Drive revenue growth through strategic account expansion Represent Response DGA at industry events and conferences Develop strategic partnerships and alliance opportunities Requirements 8+ years of business development experience in digital marketing Proven track record of $5M+ annual revenue generation Strong network in UK/European marketing and agency ecosystem Experience selling complex performance marketing solutions Excellent presentation and negotiation skills Deep understanding of digital marketing landscape Native English fluency with European language skills preferred Nice to Have Previous experience in performance marketing agencies Strong relationships with Fortune 500 companies Experience with European regulatory requirements (GDPR, etc.) Background in consultative selling methodologies Location & Work Model London, UK Hybrid working arrangement Competitive base salary + uncapped commission Private healthcare and pension contributions Flexible working arrangements London office access with modern facilities Ready to Apply? Join our team and help build the future of growth marketing.
Feb 04, 2026
Full time
Drive new business growth and client expansion across UK and European markets. London, UK Business Development Director Full-time Hybrid Compensation Competitive base + bonus structure 5% success commission on net new revenue, paid monthly Overview Join our London team as New Business Client Director to lead strategic client acquisition and expansion initiatives across the UK and European markets. This role combines strategic business development with hands-on client relationship management. Responsibilities Lead new business development across UK and European markets Develop and execute go-to-market strategies for target sectors Build and maintain relationships with C-level executives Collaborate with delivery teams to ensure client success Drive revenue growth through strategic account expansion Represent Response DGA at industry events and conferences Develop strategic partnerships and alliance opportunities Requirements 8+ years of business development experience in digital marketing Proven track record of $5M+ annual revenue generation Strong network in UK/European marketing and agency ecosystem Experience selling complex performance marketing solutions Excellent presentation and negotiation skills Deep understanding of digital marketing landscape Native English fluency with European language skills preferred Nice to Have Previous experience in performance marketing agencies Strong relationships with Fortune 500 companies Experience with European regulatory requirements (GDPR, etc.) Background in consultative selling methodologies Location & Work Model London, UK Hybrid working arrangement Competitive base salary + uncapped commission Private healthcare and pension contributions Flexible working arrangements London office access with modern facilities Ready to Apply? Join our team and help build the future of growth marketing.
Location: Glasgow Contract: Permanent Hours: 40 hours per week, Monday to Friday Working pattern: 11:30am 7:30pm (includes paid break and travel time) Salary: £25,131 basic / £26,070 with driving licence Pay frequency: Weekly Commission: Paid weekly Overtime: Available at weekends earn additional bonus About the role Pertemps is recruiting confident and motivated Field Sales Executives to join an expanding door-to click apply for full job details
Feb 04, 2026
Full time
Location: Glasgow Contract: Permanent Hours: 40 hours per week, Monday to Friday Working pattern: 11:30am 7:30pm (includes paid break and travel time) Salary: £25,131 basic / £26,070 with driving licence Pay frequency: Weekly Commission: Paid weekly Overtime: Available at weekends earn additional bonus About the role Pertemps is recruiting confident and motivated Field Sales Executives to join an expanding door-to click apply for full job details
Marketing Executive Glasgow Up to £35,000 Job Overview We are looking for a Search & Social Marketing Executive to take hands-on responsibility for day-to-day paid search and paid social activity across a portfolio of clients. This role has a strong social media focus, so proven experience in managing and optimising social channels is essential click apply for full job details
Feb 04, 2026
Full time
Marketing Executive Glasgow Up to £35,000 Job Overview We are looking for a Search & Social Marketing Executive to take hands-on responsibility for day-to-day paid search and paid social activity across a portfolio of clients. This role has a strong social media focus, so proven experience in managing and optimising social channels is essential click apply for full job details
Customer Service Executive page is loaded Customer Service Executivelocations: Manchestertime type: Full timeposted on: Posted 4 Days Agojob requisition id: R9906 Job Title: Customer Service Executive Location: Manchester (2/3 days in the office) About the job As a Customer Service Executive your core focus is to foster long-term customer relationships and provide exceptional service delivery to protect and grow renewable revenue. In addition to managing your own portfolio of clients, you will support junior team members through mentorship, contribute to strategic account oversight, and collaborate cross-functionally to improve processes and solve complex client issues. The Escode Division Escode, a global leader in software escrow solutions and part of NCC Group, is dedicated to protecting businesses from unforeseen disruptions. We ensure that business-critical software applications and source code are safe, secure, and always available. As a trusted intermediary for some of the world's best-known brands, we safeguard access to vital code and digital assets, ensuring business continuity and the protection of software investments.With over 40 years of experience, Escode pioneered the software escrow category in 1988, recognizing the growing technology dependence of businesses and the need for a safety mechanism. We are proud to set industry standards and shape its direction, providing unparalleled expertise and reliability. Learn more about Escode: a look at our website here to learn more about Escode: Key Accountabilities: Onboarding Ensure smooth onboarding of new clients by guiding them through the welcome process. Confirm receipt of Welcome Pack and follow up for any missing documentation. Collaborate with internal teams to ensure client setup is complete and accurate in all systems.Account Maintenance & Data Accuracy Maintain and update client account information as requested, collaborating with relevant departments to align with contractual obligations. Conduct regular account reconciliations and prepare summaries reflecting accurate billing and contact data. Coordinate with the Billing team to quickly resolve any missed billing to reduce revenue leakage.Customer Support & Experience Provide timely and professional support via phone and email to new and existing escrow clients. Keep all customer data (contacts, address details, etc.) accurate and up to date. Act as the single point of contact post-sale to ensure seamless query and issue resolution.Customer Retention & Proactive Engagement Engage with customers to support contract renewals and highlight risks to account retention to your manager. Conduct retention calls on termination requests, gather feedback, and recommend service enhancements. Be a customer advocate-log client insights and champion their needs internally.Termination Handling Lead conversations with clients initiating termination, aiming to retain where possible. Update records for bounced emails, researching and adding updated contact information. Accurately track termination reasons and outcomes in SalesforceContract & Billing Oversight Handle contract assignments and name changes. Work closely with Credit Control on outstanding invoices and follow-up actions. Audit client records regularly to maintain data accuracy.Process Improvement & Collaboration Proactively identify process gaps and improvement opportunities; raise them with your Line Manager. Contribute to improving processes by identifying gaps in client service workflows and suggesting improvements. Collaborate with other departments to achieve shared goals and meet key & Development Meet the 48-hour SLA on email responses. Engage with ongoing learning and development resources. Track and demonstrate growth through Personal Development Plans.Escrow Product Knowledge Stay up to date with Escode products and services. Ensure your product knowledge supports excellent customer experiences and confident communication.Mentorship and Support Train and mentor junior team members and new hires, sharing best practices. Provide guidance on managing complex customer interactions and navigating internal systems.Problem-Solving and Escalations Handle escalated customer service issues requiring advanced problem-solving skills. Coordinate with internal departments to resolve complex queries efficiently.Manage Strategic/Key Customers Oversee relationships with strategic/key, high-value customers. Manage complex renewals and support service delivery across long-standing accounts.Account Review and Proactive Client Engagement Conduct in-depth account reviews for high-value clients. Proactively identify upsell or renewal opportunities. Monitor client engagement to pre-empt potential issues or dissatisfaction. Functional and technical skills: Exceptional written and verbal communication skills; able to manage high-stakes and complex client interactions. Demonstrated leadership in customer service, with mentoring or coaching experience. Advanced Salesforce (or CRM) reporting, dashboard usage, and data analysis skills. Strategic thinking with the ability to assess account health, identify retention risks, and recommend improvements. Strong project and time management skills, especially in managing high-value portfolios. Cross-functional collaboration experience (working with Legal, Billing, Sales, etc.). In-depth knowledge of Escrow or SaaS-based services, and how they translate to customer value. Comfortable handling escalations and resolving sensitive client issues. Ability to support operational improvement initiatives and represent the customer voice in internal discussions. Proficient in managing KPIs, SLAs, and contributing to service delivery metrics and reporting. About your application We review every application received and will get in touch if your skills and experience match what we're looking for. If you don't hear back from us within 10 days, please don't be too disappointed - we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles.If you do not want us to retain your details, please email . All personal data is held in accordance with the NCC Group Privacy Policy (candidate-privacy-notice-261023.pdf ( . We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage. Please note that this role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process. This role being advertised will be subject to BS7858 screening as a mandatory requirement.
Feb 04, 2026
Full time
Customer Service Executive page is loaded Customer Service Executivelocations: Manchestertime type: Full timeposted on: Posted 4 Days Agojob requisition id: R9906 Job Title: Customer Service Executive Location: Manchester (2/3 days in the office) About the job As a Customer Service Executive your core focus is to foster long-term customer relationships and provide exceptional service delivery to protect and grow renewable revenue. In addition to managing your own portfolio of clients, you will support junior team members through mentorship, contribute to strategic account oversight, and collaborate cross-functionally to improve processes and solve complex client issues. The Escode Division Escode, a global leader in software escrow solutions and part of NCC Group, is dedicated to protecting businesses from unforeseen disruptions. We ensure that business-critical software applications and source code are safe, secure, and always available. As a trusted intermediary for some of the world's best-known brands, we safeguard access to vital code and digital assets, ensuring business continuity and the protection of software investments.With over 40 years of experience, Escode pioneered the software escrow category in 1988, recognizing the growing technology dependence of businesses and the need for a safety mechanism. We are proud to set industry standards and shape its direction, providing unparalleled expertise and reliability. Learn more about Escode: a look at our website here to learn more about Escode: Key Accountabilities: Onboarding Ensure smooth onboarding of new clients by guiding them through the welcome process. Confirm receipt of Welcome Pack and follow up for any missing documentation. Collaborate with internal teams to ensure client setup is complete and accurate in all systems.Account Maintenance & Data Accuracy Maintain and update client account information as requested, collaborating with relevant departments to align with contractual obligations. Conduct regular account reconciliations and prepare summaries reflecting accurate billing and contact data. Coordinate with the Billing team to quickly resolve any missed billing to reduce revenue leakage.Customer Support & Experience Provide timely and professional support via phone and email to new and existing escrow clients. Keep all customer data (contacts, address details, etc.) accurate and up to date. Act as the single point of contact post-sale to ensure seamless query and issue resolution.Customer Retention & Proactive Engagement Engage with customers to support contract renewals and highlight risks to account retention to your manager. Conduct retention calls on termination requests, gather feedback, and recommend service enhancements. Be a customer advocate-log client insights and champion their needs internally.Termination Handling Lead conversations with clients initiating termination, aiming to retain where possible. Update records for bounced emails, researching and adding updated contact information. Accurately track termination reasons and outcomes in SalesforceContract & Billing Oversight Handle contract assignments and name changes. Work closely with Credit Control on outstanding invoices and follow-up actions. Audit client records regularly to maintain data accuracy.Process Improvement & Collaboration Proactively identify process gaps and improvement opportunities; raise them with your Line Manager. Contribute to improving processes by identifying gaps in client service workflows and suggesting improvements. Collaborate with other departments to achieve shared goals and meet key & Development Meet the 48-hour SLA on email responses. Engage with ongoing learning and development resources. Track and demonstrate growth through Personal Development Plans.Escrow Product Knowledge Stay up to date with Escode products and services. Ensure your product knowledge supports excellent customer experiences and confident communication.Mentorship and Support Train and mentor junior team members and new hires, sharing best practices. Provide guidance on managing complex customer interactions and navigating internal systems.Problem-Solving and Escalations Handle escalated customer service issues requiring advanced problem-solving skills. Coordinate with internal departments to resolve complex queries efficiently.Manage Strategic/Key Customers Oversee relationships with strategic/key, high-value customers. Manage complex renewals and support service delivery across long-standing accounts.Account Review and Proactive Client Engagement Conduct in-depth account reviews for high-value clients. Proactively identify upsell or renewal opportunities. Monitor client engagement to pre-empt potential issues or dissatisfaction. Functional and technical skills: Exceptional written and verbal communication skills; able to manage high-stakes and complex client interactions. Demonstrated leadership in customer service, with mentoring or coaching experience. Advanced Salesforce (or CRM) reporting, dashboard usage, and data analysis skills. Strategic thinking with the ability to assess account health, identify retention risks, and recommend improvements. Strong project and time management skills, especially in managing high-value portfolios. Cross-functional collaboration experience (working with Legal, Billing, Sales, etc.). In-depth knowledge of Escrow or SaaS-based services, and how they translate to customer value. Comfortable handling escalations and resolving sensitive client issues. Ability to support operational improvement initiatives and represent the customer voice in internal discussions. Proficient in managing KPIs, SLAs, and contributing to service delivery metrics and reporting. About your application We review every application received and will get in touch if your skills and experience match what we're looking for. If you don't hear back from us within 10 days, please don't be too disappointed - we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles.If you do not want us to retain your details, please email . All personal data is held in accordance with the NCC Group Privacy Policy (candidate-privacy-notice-261023.pdf ( . We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage. Please note that this role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process. This role being advertised will be subject to BS7858 screening as a mandatory requirement.
Everest are now seeking a Regional Canvass Marketing Manager to lead and continue to build our existing Door to Door Canvass Teams in the South of the UK. We are seeking an experienced Leader with direct sales/marketing/canvassing experience who is now looking to move into a senior position. With your drive and enthusiasm, you will be part of the senior team, supporting the Regional Sales Manager t click apply for full job details
Feb 04, 2026
Full time
Everest are now seeking a Regional Canvass Marketing Manager to lead and continue to build our existing Door to Door Canvass Teams in the South of the UK. We are seeking an experienced Leader with direct sales/marketing/canvassing experience who is now looking to move into a senior position. With your drive and enthusiasm, you will be part of the senior team, supporting the Regional Sales Manager t click apply for full job details
Serve as the primary strategic contact for assigned customers - build deep relationships with revenue leaders, revenue operations, and sales power users. Translate executive-level objectives into concrete Glyphic workflows and success plans that deliver measurable business outcomes. Drive adoption and value realization: create and execute prescriptive onboarding and rollout plans that accelerate time-to-value and user engagement. Monitor account health using product usage and performance data; surface risks early and run remediation and success plays to protect customers and ARR (Annual Recurring Revenue). Lead the end-to-end renewal process, partnering cross-functionally with Sales and Legal to ensure a smooth renewal, maximize retention, and capture expansion opportunities. Own quarterly and annual metrics tied to retention and expansion - and contribute directly to team revenue targets. Generate customer advocacy: identify reference customers, develop case studies, collect testimonial quotes, and feed customer feedback into product and roadmap discussions. Act as a voice of the customer internally - influence Product and Engineering priorities with clear, customer-backed requests and use cases. Your profile 2+ years of relevant Customer Success, Account Management, or Customer Operations experience, preferably in B2B SaaS or enterprise software. Demonstrated experience driving renewals and expansion in mid-market or enterprise accounts. Comfortable using data and product/usage analytics to craft a persuasive ROI narrative and make recommendations that move customers toward measurable outcomes. Proven ability to build and run detailed onboarding, change management, and adoption plans that reduce time-to-value and increase customer satisfaction. Strong written and verbal communication skills; able to present clearly to executives and operational teams. Highly organized, resourceful, and able to manage multiple complex projects with little oversight. A bias for action: you thrive in fast-paced, ambiguous environments and take ownership of outcomes end-to-end. Comfortable giving and receiving feedback and working closely across Sales, Product, and Engineering to deliver for customers. Why us? Customer obsession and a relentless focus on measurable impact. Team players who raise the bar and help scale processes and best practices. Creative problem-solvers who can turn imperfect information into clear plans and results. Market-competitive total compensation package with equity (stock options). Medical, dental, and vision insurance. Flexible, unlimited vacation policy. Collaborative, inclusive culture that values growth, learning, and excellence. Glyphic is an AI-powered conversation intelligence platform that transforms how sales teams work. We're on a mission to free sales professionals from tedious tasks and unlock the hidden insights in every conversation, empowering teams to build stronger relationships and close more deals. Backed by leading venture capital investors, we're building the future of sales intelligence.
Feb 04, 2026
Full time
Serve as the primary strategic contact for assigned customers - build deep relationships with revenue leaders, revenue operations, and sales power users. Translate executive-level objectives into concrete Glyphic workflows and success plans that deliver measurable business outcomes. Drive adoption and value realization: create and execute prescriptive onboarding and rollout plans that accelerate time-to-value and user engagement. Monitor account health using product usage and performance data; surface risks early and run remediation and success plays to protect customers and ARR (Annual Recurring Revenue). Lead the end-to-end renewal process, partnering cross-functionally with Sales and Legal to ensure a smooth renewal, maximize retention, and capture expansion opportunities. Own quarterly and annual metrics tied to retention and expansion - and contribute directly to team revenue targets. Generate customer advocacy: identify reference customers, develop case studies, collect testimonial quotes, and feed customer feedback into product and roadmap discussions. Act as a voice of the customer internally - influence Product and Engineering priorities with clear, customer-backed requests and use cases. Your profile 2+ years of relevant Customer Success, Account Management, or Customer Operations experience, preferably in B2B SaaS or enterprise software. Demonstrated experience driving renewals and expansion in mid-market or enterprise accounts. Comfortable using data and product/usage analytics to craft a persuasive ROI narrative and make recommendations that move customers toward measurable outcomes. Proven ability to build and run detailed onboarding, change management, and adoption plans that reduce time-to-value and increase customer satisfaction. Strong written and verbal communication skills; able to present clearly to executives and operational teams. Highly organized, resourceful, and able to manage multiple complex projects with little oversight. A bias for action: you thrive in fast-paced, ambiguous environments and take ownership of outcomes end-to-end. Comfortable giving and receiving feedback and working closely across Sales, Product, and Engineering to deliver for customers. Why us? Customer obsession and a relentless focus on measurable impact. Team players who raise the bar and help scale processes and best practices. Creative problem-solvers who can turn imperfect information into clear plans and results. Market-competitive total compensation package with equity (stock options). Medical, dental, and vision insurance. Flexible, unlimited vacation policy. Collaborative, inclusive culture that values growth, learning, and excellence. Glyphic is an AI-powered conversation intelligence platform that transforms how sales teams work. We're on a mission to free sales professionals from tedious tasks and unlock the hidden insights in every conversation, empowering teams to build stronger relationships and close more deals. Backed by leading venture capital investors, we're building the future of sales intelligence.
Administrative Assistant Location: Lincoln Reports To: Executive Assistant to the Directors Salary: £26,000-£28,000 FTE Working Hours: Full or part time available. Company Summary Established in 1971, Formed is a trusted trade partner within the Kitchen, Bedroom, and Bathroom (KBB) industry. We pride ourselves on being agile, passionate, and solution-driven, consistently providing reliable services to our clients. Our commitment to excellence has made us a leading name in the industry, and we are dedicated to maintaining our high standards. Job Summary We are looking for a capable, organised Administrative Assistant to play a key role in keeping the day-to-day operations of the business running smoothly. This is a hands-on, varied position suited to someone who enjoys taking ownership, solving practical problems, and bringing order and clarity to busy environments. You will support with a wide range of administrative, facilities, and operational tasks, acting as a reliable point of contact across the business. Key Responsibilities Project & Event Support Support the Executive Assistant to the Directors with the delivery of strategic business objectives. Provide administrative support to the Executive Assistant for internal projects and events. Coordinate logistics, bookings, suppliers, and documentation. Track actions and support follow-through on agreed tasks. Facilities & Office Operations Coordinate maintenance, repairs, inspections, and contractor visits. Manage utilities, office services, and suppliers, including canteen and office stationery supplies. Support onboarding and offboarding processes, including the preparation of starter packers. Support with fleet management and vehicle bookings. Support with travel and hotel bookings for the Sales team. Ensure the office environment is safe, functional, and well organised. Compliance & Documentation Support day-to-day administration of ISO 9001, 14001 and FSC certifications and compliance activities. Maintain checklists, records, and supporting documentation. Assist with audit preparation and follow-up actions. Skills and Qualifications Highly organised, reliable, and detail oriented. Strong organisational and time management skills. Proficiency in Microsoft Office Suite including Copilot. Excellent verbal and written communication skills. Ability to manage multiple priorities independently. Practical, adaptable, and comfortable working across a wide range of tasks. What s next? It s easy! Click APPLY now! We can t wait to hear from you! Your data will be handled in line with GDPR
Feb 04, 2026
Full time
Administrative Assistant Location: Lincoln Reports To: Executive Assistant to the Directors Salary: £26,000-£28,000 FTE Working Hours: Full or part time available. Company Summary Established in 1971, Formed is a trusted trade partner within the Kitchen, Bedroom, and Bathroom (KBB) industry. We pride ourselves on being agile, passionate, and solution-driven, consistently providing reliable services to our clients. Our commitment to excellence has made us a leading name in the industry, and we are dedicated to maintaining our high standards. Job Summary We are looking for a capable, organised Administrative Assistant to play a key role in keeping the day-to-day operations of the business running smoothly. This is a hands-on, varied position suited to someone who enjoys taking ownership, solving practical problems, and bringing order and clarity to busy environments. You will support with a wide range of administrative, facilities, and operational tasks, acting as a reliable point of contact across the business. Key Responsibilities Project & Event Support Support the Executive Assistant to the Directors with the delivery of strategic business objectives. Provide administrative support to the Executive Assistant for internal projects and events. Coordinate logistics, bookings, suppliers, and documentation. Track actions and support follow-through on agreed tasks. Facilities & Office Operations Coordinate maintenance, repairs, inspections, and contractor visits. Manage utilities, office services, and suppliers, including canteen and office stationery supplies. Support onboarding and offboarding processes, including the preparation of starter packers. Support with fleet management and vehicle bookings. Support with travel and hotel bookings for the Sales team. Ensure the office environment is safe, functional, and well organised. Compliance & Documentation Support day-to-day administration of ISO 9001, 14001 and FSC certifications and compliance activities. Maintain checklists, records, and supporting documentation. Assist with audit preparation and follow-up actions. Skills and Qualifications Highly organised, reliable, and detail oriented. Strong organisational and time management skills. Proficiency in Microsoft Office Suite including Copilot. Excellent verbal and written communication skills. Ability to manage multiple priorities independently. Practical, adaptable, and comfortable working across a wide range of tasks. What s next? It s easy! Click APPLY now! We can t wait to hear from you! Your data will be handled in line with GDPR
About the Role: Step into a pivotal commercial role where you'll shape customer relationships, influence strategy and drive growth. As our National Account Manager, you'll own partnerships within key channels, leading negotiations, building impactful business plans and steering sales performance. Working closely with National Account Executives and the Business Unit Controller, you'll help set the click apply for full job details
Feb 04, 2026
Full time
About the Role: Step into a pivotal commercial role where you'll shape customer relationships, influence strategy and drive growth. As our National Account Manager, you'll own partnerships within key channels, leading negotiations, building impactful business plans and steering sales performance. Working closely with National Account Executives and the Business Unit Controller, you'll help set the click apply for full job details
Sales Executive / Engineer World leader in a very specialist manufactoring sector Role and Responsibilities 3 days a week on the road Home based planning Some will be prospecting, some confirmed appointments 60% account management 40% new business development Working under experienced Territory Sales Manager Provide technical support and a consultative selling approach Regular lead management from a variety of sources Targets and Objectives To actively contribute to the achievement of the company sales growth target, maintaining/improving sales margins, improving customer satisfaction, minimizing product returns The culture You will work in a very supportive and collaborative atmosphere with interaction across various departments including field sales, technical specialists, marketing and customer services. Package To: £75,000 depending on experience Bonus: TBA - bonus including over-performance incentives Car or allowance Please send over a CV ASAP Initial Teams interviews starting next week
Feb 04, 2026
Full time
Sales Executive / Engineer World leader in a very specialist manufactoring sector Role and Responsibilities 3 days a week on the road Home based planning Some will be prospecting, some confirmed appointments 60% account management 40% new business development Working under experienced Territory Sales Manager Provide technical support and a consultative selling approach Regular lead management from a variety of sources Targets and Objectives To actively contribute to the achievement of the company sales growth target, maintaining/improving sales margins, improving customer satisfaction, minimizing product returns The culture You will work in a very supportive and collaborative atmosphere with interaction across various departments including field sales, technical specialists, marketing and customer services. Package To: £75,000 depending on experience Bonus: TBA - bonus including over-performance incentives Car or allowance Please send over a CV ASAP Initial Teams interviews starting next week
At CV-Library, we have a simple vision: to help the world to work and we are looking for exceptional and talented people to help us realise this vision in both UK and overseas markets. We are in a period of focused internal investment, following a year of key strategic acquisitions and significant investment across all parts of the business, from Tech and Data to People and HR, there's never been a more exciting time to join us or a better place to grow your career! Benefits Here at CV-Library, we value our employees and are committed to offering the best 23 days holiday, plus bank holidays Additional day off for your birthday Holiday buy/sell scheme Life Assurance - up to 3 times your annual salary Medicash healthcare cashback plan - includes dental, physio, osteopathy, complementary and alternative therapies such as reflexology Discounts as part of Medicash, gym memberships, shopping, entertainment etc. Eyecare and flu vouchers Employee Assistance Program and Mental Health First Aiders Pension contribution up to 7% Ongoing training and development - face to face training sessions available throughout the year Long Service Awards The Role Hours: Monday-Friday, 9:00-17:30 Location: Fleet Working Pattern: Hybrid - 3 days a week on site As a Customer Success Executive, your focus will be on retaining and nurturing existing clients, delivering excellent customer service, and identifying opportunities to upsell our products and services! Responsibilities: Manage a portfolio of customer accounts, maintaining regular contact and assisting with queries about CV-Library products Review customer activity to offer helpful guidance and ensure they get the most from our products and services Highlight any potential upsell opportunities to the sales team Support customers through onboarding, providing basic training and direction where needed Stay aware of market trends to help deliver a strong level of customer service Handle customer queries promptly and professionally, meeting agreed KPIs Manage multiple tasks effectively while keeping the customer experience central to your work Work closely with internal teams, especially Sales, to help build positive, long-lasting client relationships What we're looking for Strong communication skills, with the ability to build positive relationships with customers and colleagues A proactive attitude and willingness to learn about our products, services and customer needs Good organisational skills, with the ability to manage multiple tasks and prioritise effectively Comfortable using technology and able to learn new systems quickly A problem-solving mindset with a focus on delivering great customer service Ability to work well both independently and as part of a team Previous customer service or administrative experience is beneficial but not essential We are actively committed to promoting a fully diverse and inclusive workforce and we welcome applications for this role from all candidates who meet the key requirements. Please do not hesitate to get in touch should you require any reasonable adjustments to assist with your application.
Feb 04, 2026
Full time
At CV-Library, we have a simple vision: to help the world to work and we are looking for exceptional and talented people to help us realise this vision in both UK and overseas markets. We are in a period of focused internal investment, following a year of key strategic acquisitions and significant investment across all parts of the business, from Tech and Data to People and HR, there's never been a more exciting time to join us or a better place to grow your career! Benefits Here at CV-Library, we value our employees and are committed to offering the best 23 days holiday, plus bank holidays Additional day off for your birthday Holiday buy/sell scheme Life Assurance - up to 3 times your annual salary Medicash healthcare cashback plan - includes dental, physio, osteopathy, complementary and alternative therapies such as reflexology Discounts as part of Medicash, gym memberships, shopping, entertainment etc. Eyecare and flu vouchers Employee Assistance Program and Mental Health First Aiders Pension contribution up to 7% Ongoing training and development - face to face training sessions available throughout the year Long Service Awards The Role Hours: Monday-Friday, 9:00-17:30 Location: Fleet Working Pattern: Hybrid - 3 days a week on site As a Customer Success Executive, your focus will be on retaining and nurturing existing clients, delivering excellent customer service, and identifying opportunities to upsell our products and services! Responsibilities: Manage a portfolio of customer accounts, maintaining regular contact and assisting with queries about CV-Library products Review customer activity to offer helpful guidance and ensure they get the most from our products and services Highlight any potential upsell opportunities to the sales team Support customers through onboarding, providing basic training and direction where needed Stay aware of market trends to help deliver a strong level of customer service Handle customer queries promptly and professionally, meeting agreed KPIs Manage multiple tasks effectively while keeping the customer experience central to your work Work closely with internal teams, especially Sales, to help build positive, long-lasting client relationships What we're looking for Strong communication skills, with the ability to build positive relationships with customers and colleagues A proactive attitude and willingness to learn about our products, services and customer needs Good organisational skills, with the ability to manage multiple tasks and prioritise effectively Comfortable using technology and able to learn new systems quickly A problem-solving mindset with a focus on delivering great customer service Ability to work well both independently and as part of a team Previous customer service or administrative experience is beneficial but not essential We are actively committed to promoting a fully diverse and inclusive workforce and we welcome applications for this role from all candidates who meet the key requirements. Please do not hesitate to get in touch should you require any reasonable adjustments to assist with your application.
