Different Technologies Pty Ltd.
Cheltenham, Gloucestershire
Daintta are a rapidly growing, values-driven team of specialists who work with government clients across Cyber, Telecommunications and Data. We are seeking a talented and motivated Cyber Security Technical Security Consultant to join our team and contribute to our mission of protecting the UK through data-driven insights and solutions. As a technical Consultant, you will be expected to demonstrate versatility as you work closely with our public sector clients, governmental departments and project teams. You will be expected to help design, document, and build secure networks or systems: solving some of the UK's most exciting cyber security challenges. What's in it for you? You will be joining the company at Daintta "Consultant" grade. In addition to being rewarded fairly for your contribution to the business, you get to work in a dynamic organisation that is agile and responsive. A business that is growing fast and where you get to drive and shape the future. A place where you are respected by everyone and your voice is important. Somewhere where you can be innovative and creative. A place where you have the opportunity to learn about all aspects of business from marketing to sales, to delivery and business operations. Key Responsibilities Developing, justifying and implementing organisational and system security management strategies that address risk and control requirements, ensuring a UK Gov't Secure by Design approach Selecting, understanding and adapting/adopting appropriate security control frameworks Identifying security risk business and stakeholder security requirements and proposing proportionate assessment, design and implementation of secure systems to meet the requirements Performing threat modelling and risk assessments to develop a holistic picture of threat Ensuring security principles are applied during solution planning, design, test, deployment and operations to reduce risk and ensure compliance, including: Developing or supporting the development of secure solution designs to mitigate the risks posed by new technologies and business practices Supporting third-party and supply chain security assessments, including vendor due diligence, secure procurement, software supply chain risk and ongoing assurance of externally sourced technology Applying identity-led and zero trust security principles, including strong authentication, least privilege, contextual access control and segmentation of services, users and devices Defining and reviewing security assurance activities, including design assurance, verification, validation, vulnerability assessment, penetration testing inputs and interpretation of assurance evidence Developing and communicating corporate and domain information security policy, standards, guidelines and design guardrails Identifying and monitoring environmental and market trends and proactively assessing impact on business strategies, benefits and risks Assessing your client's' needs, understanding how their needs may differ from their wants, and appropriately managing stakeholder relationships Delivering high-quality work to agreed milestones, and adapting quickly to unfamiliar client environments. Supporting the technical aspects of client engagements, including pitches and presentations Helping to support & grow Daintta by actively inputting into the company strategy and helping to shape our future Representing us and our core values: Transparency, fairness and being daring. Skills/Knowledge You have relevant and recent practical experience in cyber security engineering, architecture, design or technical assurance, and can apply that knowledge credibly in client-facing consulting engagements You have worked in technical client deliveries across a range of cyber security related projects You understand technical controls and business risk You can demonstrate working-level experience in one or more of the following domains: Security Architecture; Security Operations; Identity & Access Management; Cloud, Infrastructure and Platform Security; Network and Connectivity Security; Application Security and DevSecOps; Data Security and Privacy; Governance, Risk & Compliance; You have experience embedding security into agile, DevSecOps and iterative delivery models, including design reviews, security requirements management and pragmatic risk treatment in fast-moving projects You have experience working with security control standards and frameworks e.g. ISO27001, NIST, NCSC guidance and NCSC CAF, JSP 440 or others You have demonstrable continuous personal development, supported by relevant certifications and accreditations You have good interpersonal skills at both the business and technical level You have UK security clearance at SC or above or are eligible and willing to go through clearance You have experience working with security controls within cloud-based infrastructure (e.g Azure, AWS, GCP). This may include design, configuration, or protective monitoring. Knowledge of digital identity and authentication systems Experience applying data classification, handling requirements, data residency and sovereignty considerations to solution design, particularly where sensitive, regulated or operationally critical data is involved Understanding of security risks and controls for AI-enabled systems, including data governance, access control, prompt injection, model misuse, third-party AI services and monitoring of sensitive data exposure Application and governance of fine grained access control and permissions Experience in UK Gov't public sector or defence Location? Hybrid, with 2-3 days working from Daintta office or on client site as required. We believe in supporting our people both professionally and personally. Here's what you can expect when you join us: Time Off: 25 days annual leave, plus bank holidays Up to 5 days annual training leave with a dedicated training budget Up to 3 days annual volunteering leave - give back to the community Competitive maternity, paternity, shared parental leave & compassionate leave Employee Assistance Programme - 24/7 support services £2,000 Flex Cash Allowance, paid pro-rata over the year Discretionary company awards and bonuses, based on performance and company targets Professional Development Up to £1,000 annual training budget (access to additional training and development budget via business case) Up to 5 days annual training leave 1 professional membership paid annually Up to £200 of additional IT budget for new joiners Free breakfast every Tuesday in the London office Fortnightly drinks - in London Regular social events, quizzes, and guest workshops Huckletree perks - including gym and restaurant discounts Employee referral programme Monthly breakfast club in our Cheltenham office Security Information Due to clients' requirements, all applications are strictly subject to security clearance requirements relevant to the role.
Aug 24, 2026
Full time
Daintta are a rapidly growing, values-driven team of specialists who work with government clients across Cyber, Telecommunications and Data. We are seeking a talented and motivated Cyber Security Technical Security Consultant to join our team and contribute to our mission of protecting the UK through data-driven insights and solutions. As a technical Consultant, you will be expected to demonstrate versatility as you work closely with our public sector clients, governmental departments and project teams. You will be expected to help design, document, and build secure networks or systems: solving some of the UK's most exciting cyber security challenges. What's in it for you? You will be joining the company at Daintta "Consultant" grade. In addition to being rewarded fairly for your contribution to the business, you get to work in a dynamic organisation that is agile and responsive. A business that is growing fast and where you get to drive and shape the future. A place where you are respected by everyone and your voice is important. Somewhere where you can be innovative and creative. A place where you have the opportunity to learn about all aspects of business from marketing to sales, to delivery and business operations. Key Responsibilities Developing, justifying and implementing organisational and system security management strategies that address risk and control requirements, ensuring a UK Gov't Secure by Design approach Selecting, understanding and adapting/adopting appropriate security control frameworks Identifying security risk business and stakeholder security requirements and proposing proportionate assessment, design and implementation of secure systems to meet the requirements Performing threat modelling and risk assessments to develop a holistic picture of threat Ensuring security principles are applied during solution planning, design, test, deployment and operations to reduce risk and ensure compliance, including: Developing or supporting the development of secure solution designs to mitigate the risks posed by new technologies and business practices Supporting third-party and supply chain security assessments, including vendor due diligence, secure procurement, software supply chain risk and ongoing assurance of externally sourced technology Applying identity-led and zero trust security principles, including strong authentication, least privilege, contextual access control and segmentation of services, users and devices Defining and reviewing security assurance activities, including design assurance, verification, validation, vulnerability assessment, penetration testing inputs and interpretation of assurance evidence Developing and communicating corporate and domain information security policy, standards, guidelines and design guardrails Identifying and monitoring environmental and market trends and proactively assessing impact on business strategies, benefits and risks Assessing your client's' needs, understanding how their needs may differ from their wants, and appropriately managing stakeholder relationships Delivering high-quality work to agreed milestones, and adapting quickly to unfamiliar client environments. Supporting the technical aspects of client engagements, including pitches and presentations Helping to support & grow Daintta by actively inputting into the company strategy and helping to shape our future Representing us and our core values: Transparency, fairness and being daring. Skills/Knowledge You have relevant and recent practical experience in cyber security engineering, architecture, design or technical assurance, and can apply that knowledge credibly in client-facing consulting engagements You have worked in technical client deliveries across a range of cyber security related projects You understand technical controls and business risk You can demonstrate working-level experience in one or more of the following domains: Security Architecture; Security Operations; Identity & Access Management; Cloud, Infrastructure and Platform Security; Network and Connectivity Security; Application Security and DevSecOps; Data Security and Privacy; Governance, Risk & Compliance; You have experience embedding security into agile, DevSecOps and iterative delivery models, including design reviews, security requirements management and pragmatic risk treatment in fast-moving projects You have experience working with security control standards and frameworks e.g. ISO27001, NIST, NCSC guidance and NCSC CAF, JSP 440 or others You have demonstrable continuous personal development, supported by relevant certifications and accreditations You have good interpersonal skills at both the business and technical level You have UK security clearance at SC or above or are eligible and willing to go through clearance You have experience working with security controls within cloud-based infrastructure (e.g Azure, AWS, GCP). This may include design, configuration, or protective monitoring. Knowledge of digital identity and authentication systems Experience applying data classification, handling requirements, data residency and sovereignty considerations to solution design, particularly where sensitive, regulated or operationally critical data is involved Understanding of security risks and controls for AI-enabled systems, including data governance, access control, prompt injection, model misuse, third-party AI services and monitoring of sensitive data exposure Application and governance of fine grained access control and permissions Experience in UK Gov't public sector or defence Location? Hybrid, with 2-3 days working from Daintta office or on client site as required. We believe in supporting our people both professionally and personally. Here's what you can expect when you join us: Time Off: 25 days annual leave, plus bank holidays Up to 5 days annual training leave with a dedicated training budget Up to 3 days annual volunteering leave - give back to the community Competitive maternity, paternity, shared parental leave & compassionate leave Employee Assistance Programme - 24/7 support services £2,000 Flex Cash Allowance, paid pro-rata over the year Discretionary company awards and bonuses, based on performance and company targets Professional Development Up to £1,000 annual training budget (access to additional training and development budget via business case) Up to 5 days annual training leave 1 professional membership paid annually Up to £200 of additional IT budget for new joiners Free breakfast every Tuesday in the London office Fortnightly drinks - in London Regular social events, quizzes, and guest workshops Huckletree perks - including gym and restaurant discounts Employee referral programme Monthly breakfast club in our Cheltenham office Security Information Due to clients' requirements, all applications are strictly subject to security clearance requirements relevant to the role.
Location Flexibility: Multiple Locations in Country Posting Start Date: 7/31/26 At Fujitsu, we've been driven to create a sustainable world through innovation since 1935. Today, we lead in digital transformation globally with our 130,000 employees across 50+ countries. We empower our diverse community to achieve greatness through career development and opportunities. Explore our internal positions and join us in shaping a brighter future. Thank you for being a part of Fujitsu. We look forward to growing together toward a brighter future. UK Head of Quantum Reporting into the UK CTO as part of the UK Technology Group, the UK Head of Quantum will establish the UK Quantum function and ensure Fujitsu UK can translate Fujitsu's global quantum capability into market-relevant services, propositions and client outcomes. As the Head, you will be entrusted with building the UK quantum capability from inception, creating the team, governance, delivery approach and global integration model needed to position Fujitsu as a credible quantum leader in the UK market. Your responsibilities will include: 1. Strategic Leadership: Create and lead the UK Quantum function. Develop and execute a UK quantum strategy aligned to Fujitsu UK priorities, Fujitsu Uvance, the UK Technology Group and Fujitsu's global quantum strategy, with a clear value proposition for the UK market. 2. Operating Model Design: Define the UK quantum team operating model, including governance, roles and responsibilities, engagement routes with sectors, bid support, delivery standards, commercial models, assurance processes and integration points into global Fujitsu teams. 3. Global Integration: Act as the UK point of integration into Fujitsu's global quantum ecosystem, including Fujitsu Research Japan, Fujitsu Research Europe, global quantum consulting, artificial intelligence teams, quantum software, digital annealing, HPC and partner-led capabilities. 4. Team Creation & Capability Building: Build and develop a multidisciplinary UK team across quantum consulting, solution architecture, algorithms, quantum-inspired optimisation, HPC, AI integration, business development and delivery. Working with our FUSION lead, establish communities of practice and capability pathways to grow quantum literacy across Fujitsu UK. 5. Technology Focus & Solution Architecture: Working with the UK Chief Architect, shape architectures and customer solutions across quantum technologies, including superconducting qubits, diamond spin qubits, quantum application research packages, error correction, quantum simulation, Digital Annealer, Monaka/HPC, AI-enabled workflows and hybrid quantum-classical solution patterns. 6. Client Engagement & Advisory: Work closely with UK sectors and strategic customers to identify high-value quantum use cases, assess readiness, shape roadmaps and deliver advisory engagements that move clients from awareness and experimentation towards practical adoption. Translate complex physics into business language to bridge the gap in understanding and take both our customers and Fujitsu on the journey. 7. GTM Creation - Consultancy + Product: Working with Portfolio, Partner Team, Enablement, Sales and sector teams, create UK go-to-market propositions for quantum consulting, discovery workshops, proof-of-concept development, optimisation services, simulation, financial services propositions, quantum-HPC-AI integration and industry-specific accelerators. 8. Partner & Ecosystem Development: Working with our partnership team, build relationships with universities, research institutions, Hyperscalers, quantum hardware and software partners, government bodies, standards organisations and key ecosystem players to strengthen Fujitsu's UK market position. 9. Governance, Standards & Responsible Innovation: Working alongside our Centre of digital Enablement (CoDE), establish standards for quantum delivery, assurance, security, ethics, responsible innovation, IP management and compliance, ensuring alignment with Fujitsu global standards, UK policy direction and customer regulatory requirements. 10. Thought Leadership & Market Presence: Act as the UK quantum storyteller and market evangelist, creating compelling narratives, running internal and external events, supporting analyst and marketing activity, publishing points of view and representing Fujitsu at industry forums. Your experience Understanding of the quantum computing landscape, including current maturity, commercial opportunities, adoption barriers and likely industry disruption. Practical experience & knowledge of quantum computing, quantum-inspired optimisation, quantum simulation, hybrid quantum-classical architectures and the relationship between quantum, AI and HPC. Experience establishing a new technology function, centre of excellence or strategic capability within a complex organisation. Experience building, leading and developing multidisciplinary teams across architecture, consulting, engineering, research and business development. Experience defining an operating model, governance structure and delivery approach for an emerging technology capability. Ability to integrate local market needs with global portfolio, research and product strategies. Experience translating advanced technology into commercially compelling propositions, advisory services, proof-of-concepts and repeatable delivery patterns. Broad understanding of UK market demand across financial services, public sector, manufacturing, defence, transport, healthcare, energy and sustainability use cases. Significant experience in senior stakeholder management, including C-suite engagement, customer-facing consulting and internal executive alignment. Experience working with universities, research bodies, partner ecosystems, government programmes and technology alliances. Excellent communication skills, including external keynote speaking, storytelling, marketing support and the ability to explain complex technology to business audiences. High-level understanding of DX technologies, cloud, cybersecurity, data, AI, automation and modern software engineering. Good understanding of business principles, commercial models, pipeline creation and value-based selling. Key outcomes in the first 12 months Published UK quantum strategy, value proposition and three-year roadmap aligned to Fujitsu's global strategy and the UK Technology Group. Established UK quantum operating model, governance forum, engagement process and integration model with global Fujitsu teams. Built the core UK quantum team and launched an internal quantum community to increase awareness and capability across sectors and delivery teams. Created a market-facing portfolio of quantum consulting and proof-of-concept offerings, including quantum-inspired optimisation, simulation, AI integration and HPC-enabled propositions. Identified and progressed priority UK customer opportunities, with a repeatable approach to discovery, qualification, delivery and value measurement. Established strategic partner relationships across academia, research, technology providers and relevant UK ecosystem organisations. Achieve together We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader , a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer. We are people centric: Our work environments enable you to Be Completely You.Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion. At Fujitsu, we are committed to an inclusive recruitment process that values the diverse backgrounds and experiences of all applicants. We believe that hiring people from a wide variety of backgrounds makes us stronger, not because it's the right thing to do, but because it allows us to draw on a wider range of perspectives and life experiences.
Aug 20, 2026
Full time
Location Flexibility: Multiple Locations in Country Posting Start Date: 7/31/26 At Fujitsu, we've been driven to create a sustainable world through innovation since 1935. Today, we lead in digital transformation globally with our 130,000 employees across 50+ countries. We empower our diverse community to achieve greatness through career development and opportunities. Explore our internal positions and join us in shaping a brighter future. Thank you for being a part of Fujitsu. We look forward to growing together toward a brighter future. UK Head of Quantum Reporting into the UK CTO as part of the UK Technology Group, the UK Head of Quantum will establish the UK Quantum function and ensure Fujitsu UK can translate Fujitsu's global quantum capability into market-relevant services, propositions and client outcomes. As the Head, you will be entrusted with building the UK quantum capability from inception, creating the team, governance, delivery approach and global integration model needed to position Fujitsu as a credible quantum leader in the UK market. Your responsibilities will include: 1. Strategic Leadership: Create and lead the UK Quantum function. Develop and execute a UK quantum strategy aligned to Fujitsu UK priorities, Fujitsu Uvance, the UK Technology Group and Fujitsu's global quantum strategy, with a clear value proposition for the UK market. 2. Operating Model Design: Define the UK quantum team operating model, including governance, roles and responsibilities, engagement routes with sectors, bid support, delivery standards, commercial models, assurance processes and integration points into global Fujitsu teams. 3. Global Integration: Act as the UK point of integration into Fujitsu's global quantum ecosystem, including Fujitsu Research Japan, Fujitsu Research Europe, global quantum consulting, artificial intelligence teams, quantum software, digital annealing, HPC and partner-led capabilities. 4. Team Creation & Capability Building: Build and develop a multidisciplinary UK team across quantum consulting, solution architecture, algorithms, quantum-inspired optimisation, HPC, AI integration, business development and delivery. Working with our FUSION lead, establish communities of practice and capability pathways to grow quantum literacy across Fujitsu UK. 5. Technology Focus & Solution Architecture: Working with the UK Chief Architect, shape architectures and customer solutions across quantum technologies, including superconducting qubits, diamond spin qubits, quantum application research packages, error correction, quantum simulation, Digital Annealer, Monaka/HPC, AI-enabled workflows and hybrid quantum-classical solution patterns. 6. Client Engagement & Advisory: Work closely with UK sectors and strategic customers to identify high-value quantum use cases, assess readiness, shape roadmaps and deliver advisory engagements that move clients from awareness and experimentation towards practical adoption. Translate complex physics into business language to bridge the gap in understanding and take both our customers and Fujitsu on the journey. 7. GTM Creation - Consultancy + Product: Working with Portfolio, Partner Team, Enablement, Sales and sector teams, create UK go-to-market propositions for quantum consulting, discovery workshops, proof-of-concept development, optimisation services, simulation, financial services propositions, quantum-HPC-AI integration and industry-specific accelerators. 8. Partner & Ecosystem Development: Working with our partnership team, build relationships with universities, research institutions, Hyperscalers, quantum hardware and software partners, government bodies, standards organisations and key ecosystem players to strengthen Fujitsu's UK market position. 9. Governance, Standards & Responsible Innovation: Working alongside our Centre of digital Enablement (CoDE), establish standards for quantum delivery, assurance, security, ethics, responsible innovation, IP management and compliance, ensuring alignment with Fujitsu global standards, UK policy direction and customer regulatory requirements. 10. Thought Leadership & Market Presence: Act as the UK quantum storyteller and market evangelist, creating compelling narratives, running internal and external events, supporting analyst and marketing activity, publishing points of view and representing Fujitsu at industry forums. Your experience Understanding of the quantum computing landscape, including current maturity, commercial opportunities, adoption barriers and likely industry disruption. Practical experience & knowledge of quantum computing, quantum-inspired optimisation, quantum simulation, hybrid quantum-classical architectures and the relationship between quantum, AI and HPC. Experience establishing a new technology function, centre of excellence or strategic capability within a complex organisation. Experience building, leading and developing multidisciplinary teams across architecture, consulting, engineering, research and business development. Experience defining an operating model, governance structure and delivery approach for an emerging technology capability. Ability to integrate local market needs with global portfolio, research and product strategies. Experience translating advanced technology into commercially compelling propositions, advisory services, proof-of-concepts and repeatable delivery patterns. Broad understanding of UK market demand across financial services, public sector, manufacturing, defence, transport, healthcare, energy and sustainability use cases. Significant experience in senior stakeholder management, including C-suite engagement, customer-facing consulting and internal executive alignment. Experience working with universities, research bodies, partner ecosystems, government programmes and technology alliances. Excellent communication skills, including external keynote speaking, storytelling, marketing support and the ability to explain complex technology to business audiences. High-level understanding of DX technologies, cloud, cybersecurity, data, AI, automation and modern software engineering. Good understanding of business principles, commercial models, pipeline creation and value-based selling. Key outcomes in the first 12 months Published UK quantum strategy, value proposition and three-year roadmap aligned to Fujitsu's global strategy and the UK Technology Group. Established UK quantum operating model, governance forum, engagement process and integration model with global Fujitsu teams. Built the core UK quantum team and launched an internal quantum community to increase awareness and capability across sectors and delivery teams. Created a market-facing portfolio of quantum consulting and proof-of-concept offerings, including quantum-inspired optimisation, simulation, AI integration and HPC-enabled propositions. Identified and progressed priority UK customer opportunities, with a repeatable approach to discovery, qualification, delivery and value measurement. Established strategic partner relationships across academia, research, technology providers and relevant UK ecosystem organisations. Achieve together We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader , a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer. We are people centric: Our work environments enable you to Be Completely You.Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion. At Fujitsu, we are committed to an inclusive recruitment process that values the diverse backgrounds and experiences of all applicants. We believe that hiring people from a wide variety of backgrounds makes us stronger, not because it's the right thing to do, but because it allows us to draw on a wider range of perspectives and life experiences.
About Atos Group Atos Group is a global leader in digital transformation with c. 70,000 employees and annual revenue of c. €10 billion, operating in 67 countries under two brands - Atos for services and Eviden for products. European number one in cybersecurity, cloud and high-performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos is a SE (Societas Europaea) and listed on Euronext Paris. The purpose of Atosis is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space. The Role This role will provide the strategic technology vision, technical leadership, innovation and growth for the Public Sector & Defence (PS&D) Industry in the UK&I. It spans the full solution lifecycle, from pre-sales and bid support to delivery, transformation and service operations and will be critical in delivering the Industry growth target. What you'll do within your Industry Provide strategic technical leadership across the PS&D Industry, working closely with the PS&D CEPs, Cluster / Account CTO(s), Account Sales Executives, wider Sales and Growth Teams, Client Delivery Teams, Marketing and Communications and Partners & Vendors Develop PS&D Industry specific technology strategies and roadmaps in conjunction with the CEPs and Sales teams Work with the Industry Head to create a compelling improved future position for the Industry considering existing policy, steps to achieve change, the outcomes and investment required to achieve a shared ambition for Atos and our customers Help drive the growth (50% of the role) within the Industry, supporting the Industry Sales and Business Development teams with targeted opportunities for new and existing clients, using a combination of market analysis and client workshops Work closely with, and across, the Business Lines to leverage their joint capabilities to develop Industry specific solutions in line with Atos and industry frameworks reusing / repurposing existing assets where possible Act as formal sign-off / red reviewer for Industry specific deals, ensuring solutions deliver both business and technical excellence in line with client requirements and Atos standards Build strong relationships with key customer stakeholders to C-level. Develop a deep understanding of their business through direct engagement and intelligent insights and identify growth opportunities that drive long-term value Drive innovation by maintaining awareness of technology trends, bringing fresh ideas into the business through targeted innovation sessions, Strat Hacks, Hackathons, Lunch and Learns, etc. Lead, mentor, and grow the Account CTO(s) and Lead Architect community within the Industry, fostering collaboration, technical excellence and a high-performance culture. As this role forms part of the CTO and Architecture Senior Leadership Team you will be expected to work closely with the other Industry CTOs and the Head of CTO and Architecture Member and contributor of the broader technical community, supporting the Cluster CTOs by sharing knowledge, innovation and growth opportunities. Mentor and develop junior staff and actively participate in Industry Social Value initiatives Demonstrate Thought Leadership by attending public and industry events, e.g. Civil Service Live and networking opportunities that showcase the Atos brand. Represent Atos as public speaking events, industry discussions and roundtables, e.g. TechUK, WIG, etc. Publish articles and white papers, participating and contributing on platforms such as LinkedIn, X and industry forums Collaborate with Partners, Suppliers and SMEs on growth and innovation What we're looking for A UK SC cleared individual (or one who can achieve SC) Recent experience (within one year) with one or more clients within the Industry Proven leadership in enterprise architecture and technology strategy, ideally across the existing and growth clients within the Industry An individual who is not only proficient across all of the Business Lines but who can also demonstrate expertise in at least two of the following Business Lines: Data & AI, Cloud and Modern Infrastructure, Cybersecurity, Digital Workplace, Digital Applications and Smart Platforms Demonstrable ability to influence senior client and internal stakeholders (CxOs, Industry Heads, Business Line leaders) Commercial awareness and financial acumen, including budget management, utilisation and aligning technology solutions with business value Demonstrable experience in end-to-end client account delivery in areas such as Sales and New Business, Project Delivery / Churn, Service Delivery, innovation, road mapping and stakeholder management. Benefits Pension Scheme - contributions matched up to 10% Private medical cover Income Protection Life Assurance 25 days paid leave + National Holidays Flex benefits program We are a care leaver friendly employer. If you require additional support with your application, please contact our recruiter or send an email to our dedicated email. As a Disability Confident employer, we encourage applications from all applicants, especially differently abled applicants. We aim to ensure that those who meet the minimum criteria for this position will be offered an interview. We are committed to making reasonable adjustments to the application and assessment process to accommodate your needs. For further discussion, contact us via our dedicated mailbox: or directly to the responsible recruiter: Elvira Dupcheva Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment. Choose your future. Choose Atos.
Aug 19, 2026
Full time
About Atos Group Atos Group is a global leader in digital transformation with c. 70,000 employees and annual revenue of c. €10 billion, operating in 67 countries under two brands - Atos for services and Eviden for products. European number one in cybersecurity, cloud and high-performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos is a SE (Societas Europaea) and listed on Euronext Paris. The purpose of Atosis is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space. The Role This role will provide the strategic technology vision, technical leadership, innovation and growth for the Public Sector & Defence (PS&D) Industry in the UK&I. It spans the full solution lifecycle, from pre-sales and bid support to delivery, transformation and service operations and will be critical in delivering the Industry growth target. What you'll do within your Industry Provide strategic technical leadership across the PS&D Industry, working closely with the PS&D CEPs, Cluster / Account CTO(s), Account Sales Executives, wider Sales and Growth Teams, Client Delivery Teams, Marketing and Communications and Partners & Vendors Develop PS&D Industry specific technology strategies and roadmaps in conjunction with the CEPs and Sales teams Work with the Industry Head to create a compelling improved future position for the Industry considering existing policy, steps to achieve change, the outcomes and investment required to achieve a shared ambition for Atos and our customers Help drive the growth (50% of the role) within the Industry, supporting the Industry Sales and Business Development teams with targeted opportunities for new and existing clients, using a combination of market analysis and client workshops Work closely with, and across, the Business Lines to leverage their joint capabilities to develop Industry specific solutions in line with Atos and industry frameworks reusing / repurposing existing assets where possible Act as formal sign-off / red reviewer for Industry specific deals, ensuring solutions deliver both business and technical excellence in line with client requirements and Atos standards Build strong relationships with key customer stakeholders to C-level. Develop a deep understanding of their business through direct engagement and intelligent insights and identify growth opportunities that drive long-term value Drive innovation by maintaining awareness of technology trends, bringing fresh ideas into the business through targeted innovation sessions, Strat Hacks, Hackathons, Lunch and Learns, etc. Lead, mentor, and grow the Account CTO(s) and Lead Architect community within the Industry, fostering collaboration, technical excellence and a high-performance culture. As this role forms part of the CTO and Architecture Senior Leadership Team you will be expected to work closely with the other Industry CTOs and the Head of CTO and Architecture Member and contributor of the broader technical community, supporting the Cluster CTOs by sharing knowledge, innovation and growth opportunities. Mentor and develop junior staff and actively participate in Industry Social Value initiatives Demonstrate Thought Leadership by attending public and industry events, e.g. Civil Service Live and networking opportunities that showcase the Atos brand. Represent Atos as public speaking events, industry discussions and roundtables, e.g. TechUK, WIG, etc. Publish articles and white papers, participating and contributing on platforms such as LinkedIn, X and industry forums Collaborate with Partners, Suppliers and SMEs on growth and innovation What we're looking for A UK SC cleared individual (or one who can achieve SC) Recent experience (within one year) with one or more clients within the Industry Proven leadership in enterprise architecture and technology strategy, ideally across the existing and growth clients within the Industry An individual who is not only proficient across all of the Business Lines but who can also demonstrate expertise in at least two of the following Business Lines: Data & AI, Cloud and Modern Infrastructure, Cybersecurity, Digital Workplace, Digital Applications and Smart Platforms Demonstrable ability to influence senior client and internal stakeholders (CxOs, Industry Heads, Business Line leaders) Commercial awareness and financial acumen, including budget management, utilisation and aligning technology solutions with business value Demonstrable experience in end-to-end client account delivery in areas such as Sales and New Business, Project Delivery / Churn, Service Delivery, innovation, road mapping and stakeholder management. Benefits Pension Scheme - contributions matched up to 10% Private medical cover Income Protection Life Assurance 25 days paid leave + National Holidays Flex benefits program We are a care leaver friendly employer. If you require additional support with your application, please contact our recruiter or send an email to our dedicated email. As a Disability Confident employer, we encourage applications from all applicants, especially differently abled applicants. We aim to ensure that those who meet the minimum criteria for this position will be offered an interview. We are committed to making reasonable adjustments to the application and assessment process to accommodate your needs. For further discussion, contact us via our dedicated mailbox: or directly to the responsible recruiter: Elvira Dupcheva Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment. Choose your future. Choose Atos.
About Atos Group Atos Group is a global leader in digital transformation with c. 70,000 employees and annual revenue of c. €10 billion, operating in 67 countries under two brands - Atos for services and Eviden for products. European number one in cybersecurity, cloud and high-performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos is a SE (Societas Europaea) and listed on Euronext Paris. The purpose of Atosis is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space. The Role This role will provide the strategic technology vision, technical leadership, innovation and growth for the Public Sector & Defence (PS&D) Industry in the UK&I. It spans the full solution lifecycle, from pre-sales and bid support to delivery, transformation and service operations and will be critical in delivering the Industry growth target. What you'll do within your Industry Provide strategic technical leadership across the PS&D Industry, working closely with the PS&D CEPs, Cluster / Account CTO(s), Account Sales Executives, wider Sales and Growth Teams, Client Delivery Teams, Marketing and Communications and Partners & Vendors Develop PS&D Industry specific technology strategies and roadmaps in conjunction with the CEPs and Sales teams Work with the Industry Head to create a compelling improved future position for the Industry considering existing policy, steps to achieve change, the outcomes and investment required to achieve a shared ambition for Atos and our customers Help drive the growth (50% of the role) within the Industry, supporting the Industry Sales and Business Development teams with targeted opportunities for new and existing clients, using a combination of market analysis and client workshops Work closely with, and across, the Business Lines to leverage their joint capabilities to develop Industry specific solutions in line with Atos and industry frameworks reusing / repurposing existing assets where possible Act as formal sign-off / red reviewer for Industry specific deals, ensuring solutions deliver both business and technical excellence in line with client requirements and Atos standards Build strong relationships with key customer stakeholders to C-level. Develop a deep understanding of their business through direct engagement and intelligent insights and identify growth opportunities that drive long-term value Drive innovation by maintaining awareness of technology trends, bringing fresh ideas into the business through targeted innovation sessions, Strat Hacks, Hackathons, Lunch and Learns, etc. Lead, mentor, and grow the Account CTO(s) and Lead Architect community within the Industry, fostering collaboration, technical excellence and a high-performance culture. As this role forms part of the CTO and Architecture Senior Leadership Team you will be expected to work closely with the other Industry CTOs and the Head of CTO and Architecture Member and contributor of the broader technical community, supporting the Cluster CTOs by sharing knowledge, innovation and growth opportunities. Mentor and develop junior staff and actively participate in Industry Social Value initiatives Demonstrate Thought Leadership by attending public and industry events, e.g. Civil Service Live and networking opportunities that showcase the Atos brand. Represent Atos as public speaking events, industry discussions and roundtables, e.g. TechUK, WIG, etc. Publish articles and white papers, participating and contributing on platforms such as LinkedIn, X and industry forums Collaborate with Partners, Suppliers and SMEs on growth and innovation What we're looking for A UK SC cleared individual (or one who can achieve SC) Recent experience (within one year) with one or more clients within the Industry Proven leadership in enterprise architecture and technology strategy, ideally across the existing and growth clients within the Industry An individual who is not only proficient across all of the Business Lines but who can also demonstrate expertise in at least two of the following Business Lines: Data & AI, Cloud and Modern Infrastructure, Cybersecurity, Digital Workplace, Digital Applications and Smart Platforms Demonstrable ability to influence senior client and internal stakeholders (CxOs, Industry Heads, Business Line leaders) Commercial awareness and financial acumen, including budget management, utilisation and aligning technology solutions with business value Demonstrable experience in end-to-end client account delivery in areas such as Sales and New Business, Project Delivery / Churn, Service Delivery, innovation, road mapping and stakeholder management. Benefits Pension Scheme - contributions matched up to 10% Private medical cover Income Protection Life Assurance 25 days paid leave + National Holidays Flex benefits program We are a care leaver friendly employer. If you require additional support with your application, please contact our recruiter or send an email to our dedicated email. As a Disability Confident employer, we encourage applications from all applicants, especially differently abled applicants. We aim to ensure that those who meet the minimum criteria for this position will be offered an interview. We are committed to making reasonable adjustments to the application and assessment process to accommodate your needs. For further discussion, contact us via our dedicated mailbox: or directly to the responsible recruiter: Elvira Dupcheva Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment. Choose your future. Choose Atos.
Aug 18, 2026
Full time
About Atos Group Atos Group is a global leader in digital transformation with c. 70,000 employees and annual revenue of c. €10 billion, operating in 67 countries under two brands - Atos for services and Eviden for products. European number one in cybersecurity, cloud and high-performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos is a SE (Societas Europaea) and listed on Euronext Paris. The purpose of Atosis is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space. The Role This role will provide the strategic technology vision, technical leadership, innovation and growth for the Public Sector & Defence (PS&D) Industry in the UK&I. It spans the full solution lifecycle, from pre-sales and bid support to delivery, transformation and service operations and will be critical in delivering the Industry growth target. What you'll do within your Industry Provide strategic technical leadership across the PS&D Industry, working closely with the PS&D CEPs, Cluster / Account CTO(s), Account Sales Executives, wider Sales and Growth Teams, Client Delivery Teams, Marketing and Communications and Partners & Vendors Develop PS&D Industry specific technology strategies and roadmaps in conjunction with the CEPs and Sales teams Work with the Industry Head to create a compelling improved future position for the Industry considering existing policy, steps to achieve change, the outcomes and investment required to achieve a shared ambition for Atos and our customers Help drive the growth (50% of the role) within the Industry, supporting the Industry Sales and Business Development teams with targeted opportunities for new and existing clients, using a combination of market analysis and client workshops Work closely with, and across, the Business Lines to leverage their joint capabilities to develop Industry specific solutions in line with Atos and industry frameworks reusing / repurposing existing assets where possible Act as formal sign-off / red reviewer for Industry specific deals, ensuring solutions deliver both business and technical excellence in line with client requirements and Atos standards Build strong relationships with key customer stakeholders to C-level. Develop a deep understanding of their business through direct engagement and intelligent insights and identify growth opportunities that drive long-term value Drive innovation by maintaining awareness of technology trends, bringing fresh ideas into the business through targeted innovation sessions, Strat Hacks, Hackathons, Lunch and Learns, etc. Lead, mentor, and grow the Account CTO(s) and Lead Architect community within the Industry, fostering collaboration, technical excellence and a high-performance culture. As this role forms part of the CTO and Architecture Senior Leadership Team you will be expected to work closely with the other Industry CTOs and the Head of CTO and Architecture Member and contributor of the broader technical community, supporting the Cluster CTOs by sharing knowledge, innovation and growth opportunities. Mentor and develop junior staff and actively participate in Industry Social Value initiatives Demonstrate Thought Leadership by attending public and industry events, e.g. Civil Service Live and networking opportunities that showcase the Atos brand. Represent Atos as public speaking events, industry discussions and roundtables, e.g. TechUK, WIG, etc. Publish articles and white papers, participating and contributing on platforms such as LinkedIn, X and industry forums Collaborate with Partners, Suppliers and SMEs on growth and innovation What we're looking for A UK SC cleared individual (or one who can achieve SC) Recent experience (within one year) with one or more clients within the Industry Proven leadership in enterprise architecture and technology strategy, ideally across the existing and growth clients within the Industry An individual who is not only proficient across all of the Business Lines but who can also demonstrate expertise in at least two of the following Business Lines: Data & AI, Cloud and Modern Infrastructure, Cybersecurity, Digital Workplace, Digital Applications and Smart Platforms Demonstrable ability to influence senior client and internal stakeholders (CxOs, Industry Heads, Business Line leaders) Commercial awareness and financial acumen, including budget management, utilisation and aligning technology solutions with business value Demonstrable experience in end-to-end client account delivery in areas such as Sales and New Business, Project Delivery / Churn, Service Delivery, innovation, road mapping and stakeholder management. Benefits Pension Scheme - contributions matched up to 10% Private medical cover Income Protection Life Assurance 25 days paid leave + National Holidays Flex benefits program We are a care leaver friendly employer. If you require additional support with your application, please contact our recruiter or send an email to our dedicated email. As a Disability Confident employer, we encourage applications from all applicants, especially differently abled applicants. We aim to ensure that those who meet the minimum criteria for this position will be offered an interview. We are committed to making reasonable adjustments to the application and assessment process to accommodate your needs. For further discussion, contact us via our dedicated mailbox: or directly to the responsible recruiter: Elvira Dupcheva Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment. Choose your future. Choose Atos.
Overview of the role Phoenix is a leading UK IT solutions and managed service provider, with a deep specialism in the public sector. We work with organisations across government, healthcare, defence, public safety, education, housing, and the charity sector - helping them modernise with confidence across cloud, data and AI, cyber security, and managed services. Through strategic partnerships with the world's leading technology providers - and a trusted place on the major public sector frameworks - our work has a direct impact on the services that millions of people rely on every day. Due to continued growth, we are hiring a newCustomer Experience Managertoleada team of Customer Success Managers and Service Delivery Managers, ensuring services are delivered in line with contractual commitments, driving continual service improvement, and maintainingstrong relationships with customer stakeholders. What will you be doing? Team Leadership: Lead a team of Customer Success Managers and Service Delivery Managers, building a cohesive, motivated team focused on collaboration and effectiveservicedelivery. Escalation Management: Act as the primary escalated point of contact,Bothresolving issuesindividually or supporting CSMs to find a resolutionquickly and maintainingcustomer confidence. Service Reviews: Lead regular service reviews and reporting, covering performance, incidents, problems, risks, and improvement plans. Status Reporting: Document and reportcustomer healthand service status. Prioritisation: Focus the team on what is most criticalandleveragingresource to meet SLAs and KPIs. Stakeholder Management: Build strong working relationships with customer stakeholders, acting as a trusted advisor andseniorescalation point. Continual Service Improvement: Drive service improvement initiatives, working with internal teams to enhance service quality and efficiency. Cross-Team Coordination:Work closely withIT Services,Salesand Professional servicesto coordinate service delivery across multiple workstreams. Technology Awareness:Maintaina working understanding of the company's services and technologies to support informed customer conversations. Onboarding-Manageand leadthe onboarding of customers providing a great customer experience. Whyshouldyouapply? At Phoenix, our ambition is to be the UK's leading IT solutions and managed service provider - and we know that only happens because of our people. Cultureisn'tan afterthought here;it'sthe thing we work hardest on. We'reproud to be certified as a Great Place to Work , and to be recognised on their UK Best Workplaces lists for Women, Wellbeing, and Development. Thesearen'tbadges we chase -they'rethe result of how we genuinely choose to treat each other, and how seriously we take our colleagues' careers, health, and lives outside of work. When you join Phoenix, you can expect: A culture built on trust andbelonging:set out clearly in our Culture Blueprint, lived day-to-day, and reflected in our consistently strong colleague feedback. Real investment in your development:structured learning pathways, funded industry certifications, mentoring, and the encouragement to stretch into new areas. A workplace that takes wellbeing seriously:from mental health support and flexible working to active employee networks and a leadership team that listens. A commitment to equity and inclusion:where we actively work to make Phoenix a brilliant place to build a career, whoever you are. Work that matters:supporting the public sector organisations that keep the UK running, from government and healthcare to defence, public safety, education, housing, and the charities serving the most vulnerable in our communities. Working with the best of the industry:alongside genuine experts, and with strategic partnerships across the world's leading technology providers,you'llbe at the front of the conversations shaping how UK public services modernise. We believe in encouraging, supporting, and skilling our people up so that you can be thevery bestyou can be at work - andwe'dlove you to consider being part of it. Take a look at our Culture Blueprint to get a real sense of who we are. What are we looking for? The right person for this role will have a background within an MSP, ITservicesor technology solutions environment, with experience in Customer Success, Technical Account Management or Service Delivery. They will be a confident people leader with strong commercial awareness, Public Sector experience, and the ability to build trusted customer relationships, manage escalations, drive continual service improvement, and lead teams to consistently deliver exceptional customer outcomes. Key Skills& Experience: Significant experiencewithin a technical, IT services or MSP environmentin Customer Success, Technical Account Management or Service Delivery roles. Previouspeople management experience, witha track recordof developing high-performing teams. Experience leading customer-facing teams in a service delivery or customer success function. Strong commercial awareness and understanding of customer success drivers. Knowledge of the Public Sector and its unique service requirements. Experience managing customer relationships and acting as a trusted advisor to key stakeholders. Strong understanding of service reporting, performance metrics, servicereviewsand renewals. Experience managing major incidents and customer escalations. Ability to prioritise effectively and lead teams through competing demands. Experience driving continual service improvement initiatives across cross-functional teams. Strong communicationand stakeholder management skills. Experience coordinating internal teams, third parties and multiple concurrent customer workstreams. Practical stuff Where is the role based? Primary location is our HQ in Pocklington (YO42)with2 days per week in the office How many interviews? Following a screen with the Recruitment Team you can expect a two-stage interview process, one online and one in-person. What are the benefits? You can read about the benefits on offer here Important BPSS Check As part of our recruitment process due to the nature of the work we do, all employeesare required toundertake aBaseline Personal Security Standard (BPSS)check. While some employeesrequirefurther security clearance, the BPSS check is a must-haverequirementand all offers of employment are conditional pending the passing of this check Have you made it this far? Ifyou'restill reading, we thinkthere'sa strong chance you might be our kind of person. Here's the thing, though research suggests that 60% of women and underrepresented people might have already talked themselves outof applying. Even if youdon'tcheck every box above, we want to encourage you to introduce yourself. We believe a diversity of perspectives and experiences makes a team stronger - and the stronger our team, the more successful we will be.
Aug 08, 2026
Full time
Overview of the role Phoenix is a leading UK IT solutions and managed service provider, with a deep specialism in the public sector. We work with organisations across government, healthcare, defence, public safety, education, housing, and the charity sector - helping them modernise with confidence across cloud, data and AI, cyber security, and managed services. Through strategic partnerships with the world's leading technology providers - and a trusted place on the major public sector frameworks - our work has a direct impact on the services that millions of people rely on every day. Due to continued growth, we are hiring a newCustomer Experience Managertoleada team of Customer Success Managers and Service Delivery Managers, ensuring services are delivered in line with contractual commitments, driving continual service improvement, and maintainingstrong relationships with customer stakeholders. What will you be doing? Team Leadership: Lead a team of Customer Success Managers and Service Delivery Managers, building a cohesive, motivated team focused on collaboration and effectiveservicedelivery. Escalation Management: Act as the primary escalated point of contact,Bothresolving issuesindividually or supporting CSMs to find a resolutionquickly and maintainingcustomer confidence. Service Reviews: Lead regular service reviews and reporting, covering performance, incidents, problems, risks, and improvement plans. Status Reporting: Document and reportcustomer healthand service status. Prioritisation: Focus the team on what is most criticalandleveragingresource to meet SLAs and KPIs. Stakeholder Management: Build strong working relationships with customer stakeholders, acting as a trusted advisor andseniorescalation point. Continual Service Improvement: Drive service improvement initiatives, working with internal teams to enhance service quality and efficiency. Cross-Team Coordination:Work closely withIT Services,Salesand Professional servicesto coordinate service delivery across multiple workstreams. Technology Awareness:Maintaina working understanding of the company's services and technologies to support informed customer conversations. Onboarding-Manageand leadthe onboarding of customers providing a great customer experience. Whyshouldyouapply? At Phoenix, our ambition is to be the UK's leading IT solutions and managed service provider - and we know that only happens because of our people. Cultureisn'tan afterthought here;it'sthe thing we work hardest on. We'reproud to be certified as a Great Place to Work , and to be recognised on their UK Best Workplaces lists for Women, Wellbeing, and Development. Thesearen'tbadges we chase -they'rethe result of how we genuinely choose to treat each other, and how seriously we take our colleagues' careers, health, and lives outside of work. When you join Phoenix, you can expect: A culture built on trust andbelonging:set out clearly in our Culture Blueprint, lived day-to-day, and reflected in our consistently strong colleague feedback. Real investment in your development:structured learning pathways, funded industry certifications, mentoring, and the encouragement to stretch into new areas. A workplace that takes wellbeing seriously:from mental health support and flexible working to active employee networks and a leadership team that listens. A commitment to equity and inclusion:where we actively work to make Phoenix a brilliant place to build a career, whoever you are. Work that matters:supporting the public sector organisations that keep the UK running, from government and healthcare to defence, public safety, education, housing, and the charities serving the most vulnerable in our communities. Working with the best of the industry:alongside genuine experts, and with strategic partnerships across the world's leading technology providers,you'llbe at the front of the conversations shaping how UK public services modernise. We believe in encouraging, supporting, and skilling our people up so that you can be thevery bestyou can be at work - andwe'dlove you to consider being part of it. Take a look at our Culture Blueprint to get a real sense of who we are. What are we looking for? The right person for this role will have a background within an MSP, ITservicesor technology solutions environment, with experience in Customer Success, Technical Account Management or Service Delivery. They will be a confident people leader with strong commercial awareness, Public Sector experience, and the ability to build trusted customer relationships, manage escalations, drive continual service improvement, and lead teams to consistently deliver exceptional customer outcomes. Key Skills& Experience: Significant experiencewithin a technical, IT services or MSP environmentin Customer Success, Technical Account Management or Service Delivery roles. Previouspeople management experience, witha track recordof developing high-performing teams. Experience leading customer-facing teams in a service delivery or customer success function. Strong commercial awareness and understanding of customer success drivers. Knowledge of the Public Sector and its unique service requirements. Experience managing customer relationships and acting as a trusted advisor to key stakeholders. Strong understanding of service reporting, performance metrics, servicereviewsand renewals. Experience managing major incidents and customer escalations. Ability to prioritise effectively and lead teams through competing demands. Experience driving continual service improvement initiatives across cross-functional teams. Strong communicationand stakeholder management skills. Experience coordinating internal teams, third parties and multiple concurrent customer workstreams. Practical stuff Where is the role based? Primary location is our HQ in Pocklington (YO42)with2 days per week in the office How many interviews? Following a screen with the Recruitment Team you can expect a two-stage interview process, one online and one in-person. What are the benefits? You can read about the benefits on offer here Important BPSS Check As part of our recruitment process due to the nature of the work we do, all employeesare required toundertake aBaseline Personal Security Standard (BPSS)check. While some employeesrequirefurther security clearance, the BPSS check is a must-haverequirementand all offers of employment are conditional pending the passing of this check Have you made it this far? Ifyou'restill reading, we thinkthere'sa strong chance you might be our kind of person. Here's the thing, though research suggests that 60% of women and underrepresented people might have already talked themselves outof applying. Even if youdon'tcheck every box above, we want to encourage you to introduce yourself. We believe a diversity of perspectives and experiences makes a team stronger - and the stronger our team, the more successful we will be.
