Associate Director- Industry AdvisoryReady to turn bold ideas into real-world impact? At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies' most complex challenges.If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises. Get to know us at and on LinkedIn, YouTube, X, and Facebook.Job Description -Responsibilities: Lead the delivery and oversight of industry advisory projects, ensuring thorough market research, competitive analysis, and data interpretation drive high-quality outcomes. Develop and validate actionable insights and strategic recommendations that effectively address complex client or organizational business challenges. Drive collaboration across cross-functional teams to ensure successful implementation of strategic initiatives and sustained business improvements. Oversee the preparation and presentation of advisory reports and documentation, ensuring clarity and impact for senior stakeholders and clients. Cultivate and maintain strong relationships with clients and partners, ensuring alignment on project goals and delivering exceptional advisory value. Leverage advanced data analytics and industry research to continuously enhance the relevance and effectiveness of advisory services. Monitor and interpret industry trends, emerging technologies, and best practices to inform and evolve advisory offerings strategically. Ensure rigorous compliance with relevant regulations, standards, and governance frameworks across all advisory activities. Mentor and develop junior and mid-level team members, fostering a culture of professional growth, knowledge sharing, and high performance within the advisory practice.Qualifications -Bachelors - Business Administration, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business AnalyticsCertifications -Certified Business Analysis Professional (CBAP) - UpgradUpgrad, Microsoft Certified: Power BI Data Analyst Associate - MicrosoftMicrosoft, PRINCE2 Practitioner - PeopleCraftPeopleCraft, Project Management Professional (PMP) - Virtual Learning Academy (VLA)Virtual Learning Academy (VLA), Tableau Desktop Specialist - EdurekaEdurekaRequired Skills -Artificial Intelligence (AI), Artificial Intelligence (AI), Banking Capital Markets, Bank Risk Management, Business Banking, Business Consulting, Client Relations, Cloud Computing, Critical Thinking, Data Analytics, Databricks Platform, Electronic Hardware, Executive Presence, Fast Moving Consumer Goods, Food And Beverage (F&B), Generative AI, Hospitality, Industrial Manufacturing Processes, Insurance, Legacy Modernization, Life Science, Media And Communications, Microsoft Power Apps, Microsoft Power BI, Pharmaceutical Industry + 12 more LanguageEnglish (Required)Language Proficiency -Proficient - C2Additional Job Location -Job TypeRegularMaster Skill List -Industry AdvisoryRemote Type -HybridWork Shift -Standard (United Kingdom)Why join Genpact?• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter• Make an impact - Help global enterprises solve business challenges that matter• Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.Let's build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Aug 25, 2026
Full time
Associate Director- Industry AdvisoryReady to turn bold ideas into real-world impact? At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies' most complex challenges.If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises. Get to know us at and on LinkedIn, YouTube, X, and Facebook.Job Description -Responsibilities: Lead the delivery and oversight of industry advisory projects, ensuring thorough market research, competitive analysis, and data interpretation drive high-quality outcomes. Develop and validate actionable insights and strategic recommendations that effectively address complex client or organizational business challenges. Drive collaboration across cross-functional teams to ensure successful implementation of strategic initiatives and sustained business improvements. Oversee the preparation and presentation of advisory reports and documentation, ensuring clarity and impact for senior stakeholders and clients. Cultivate and maintain strong relationships with clients and partners, ensuring alignment on project goals and delivering exceptional advisory value. Leverage advanced data analytics and industry research to continuously enhance the relevance and effectiveness of advisory services. Monitor and interpret industry trends, emerging technologies, and best practices to inform and evolve advisory offerings strategically. Ensure rigorous compliance with relevant regulations, standards, and governance frameworks across all advisory activities. Mentor and develop junior and mid-level team members, fostering a culture of professional growth, knowledge sharing, and high performance within the advisory practice.Qualifications -Bachelors - Business Administration, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business AnalyticsCertifications -Certified Business Analysis Professional (CBAP) - UpgradUpgrad, Microsoft Certified: Power BI Data Analyst Associate - MicrosoftMicrosoft, PRINCE2 Practitioner - PeopleCraftPeopleCraft, Project Management Professional (PMP) - Virtual Learning Academy (VLA)Virtual Learning Academy (VLA), Tableau Desktop Specialist - EdurekaEdurekaRequired Skills -Artificial Intelligence (AI), Artificial Intelligence (AI), Banking Capital Markets, Bank Risk Management, Business Banking, Business Consulting, Client Relations, Cloud Computing, Critical Thinking, Data Analytics, Databricks Platform, Electronic Hardware, Executive Presence, Fast Moving Consumer Goods, Food And Beverage (F&B), Generative AI, Hospitality, Industrial Manufacturing Processes, Insurance, Legacy Modernization, Life Science, Media And Communications, Microsoft Power Apps, Microsoft Power BI, Pharmaceutical Industry + 12 more LanguageEnglish (Required)Language Proficiency -Proficient - C2Additional Job Location -Job TypeRegularMaster Skill List -Industry AdvisoryRemote Type -HybridWork Shift -Standard (United Kingdom)Why join Genpact?• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter• Make an impact - Help global enterprises solve business challenges that matter• Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.Let's build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Information Vulnerability Analyst - Staffordshire Our client is looking for an Information Vulnerability Analyst to join their growing Information Security team. This is a key role focused on identifying, assessing, and mitigating security vulnerabilities across IT, OT, cloud, and SaaS environments. You will work closely with infrastructure, applications, and operations teams to ensure that risks are effectively managed and remediated. This position is ideal for someone who is proactive rather than reactive someone who enjoys identifying vulnerabilities before they become issues and takes ownership of driving them through to resolution. We are looking for a hands-on individual who thrives in a collaborative environment. You will work closely with service desk, networking, and infrastructure teams, influencing stakeholders and ensuring a joined-up approach to vulnerability management across the organisation. Key Responsibilities Manage the global vulnerability management process and associated platforms Perform regular vulnerability scans across IT, OT, and SaaS environments using industry-standard tools Coordinate and manage third-party security penetration testing across internal and external systems Analyse scan results, prioritise vulnerabilities, and drive remediation through to completion Maintain and enhance vulnerability management processes and reporting frameworks Contribute to the risk register and support ongoing security improvements Track remediation progress and report on risk posture to senior stakeholders Work closely with IT and engineering teams to ensure secure configurations and effective patch management Identify root causes of vulnerabilities and support long-term solutions Support compliance with frameworks such as NIST and Cyber Essentials Assist with threat modelling and risk assessments Maintain documentation, procedures, and security best practices Proactively identify opportunities to strengthen the organisation s overall security posture This is a fantastic opportunity to make a real impact in a business that values proactive security and continuous improvement. If this sounds like the right next step in your career, we d love to hear from you. This is an onsite position with opportunities for progression and development. For more info, please get in touch.
Aug 25, 2026
Full time
Information Vulnerability Analyst - Staffordshire Our client is looking for an Information Vulnerability Analyst to join their growing Information Security team. This is a key role focused on identifying, assessing, and mitigating security vulnerabilities across IT, OT, cloud, and SaaS environments. You will work closely with infrastructure, applications, and operations teams to ensure that risks are effectively managed and remediated. This position is ideal for someone who is proactive rather than reactive someone who enjoys identifying vulnerabilities before they become issues and takes ownership of driving them through to resolution. We are looking for a hands-on individual who thrives in a collaborative environment. You will work closely with service desk, networking, and infrastructure teams, influencing stakeholders and ensuring a joined-up approach to vulnerability management across the organisation. Key Responsibilities Manage the global vulnerability management process and associated platforms Perform regular vulnerability scans across IT, OT, and SaaS environments using industry-standard tools Coordinate and manage third-party security penetration testing across internal and external systems Analyse scan results, prioritise vulnerabilities, and drive remediation through to completion Maintain and enhance vulnerability management processes and reporting frameworks Contribute to the risk register and support ongoing security improvements Track remediation progress and report on risk posture to senior stakeholders Work closely with IT and engineering teams to ensure secure configurations and effective patch management Identify root causes of vulnerabilities and support long-term solutions Support compliance with frameworks such as NIST and Cyber Essentials Assist with threat modelling and risk assessments Maintain documentation, procedures, and security best practices Proactively identify opportunities to strengthen the organisation s overall security posture This is a fantastic opportunity to make a real impact in a business that values proactive security and continuous improvement. If this sounds like the right next step in your career, we d love to hear from you. This is an onsite position with opportunities for progression and development. For more info, please get in touch.
Nicholas Howard are delighted to be recruiting for a Service Desk Analyst. This role is fully site based and will require flexibility around working shift patterns once fully trained. Key Responsibilities: Work closely with team members to support daily operations and tasks. Help identify, prioritise, and respond to incidents and issues in a timely manner, following clear procedures. Use the service management tools to log and update incidents, ensuring information is accurate throughout the process. Monitor servers and systems to spot and respond to any issues, using the event management tools. Assist specialist teams with resolving technical problems. Follow set processes and guidelines to fix incidents and problems. Provide updates on ongoing incidents, keeping everyone informed. Contribute to updating knowledge articles, helping improve the service desk's efficiency. Help generate reports using data from the service management system. Support software rebuilds or deployments following system failures. Help with software configuration and deployment tasks. Occasionally support shift work and be flexible with shift coverage when needed. Assist the Senior Operations Engineer with various tasks, ensuring processes are followed and incidents are handled effectively. Work on improving service quality by reviewing incidents and making suggestions for improvements. Be proactive in learning new technical skills and knowledge from colleagues. Required Skills, Qualifications & Experience: Previous experience in customer-facing roles, ideally in technical support or service desk environments, demonstrating a willingness to help solve problems and improve customer satisfaction. Demonstrates a proactive approach to challenges and can adapt quickly to new situations and technologies. Enthusiasm to learn and grow within the IT field, with a willingness to take on new responsibilities and develop new skills. Ability to identify simple ways to improve current processes and a willingness to suggest improvements. Strong attention to detail with a growing ability to analyse and solve technical issues. Comfortable learning new systems, applications, and tools that may not have been used in previous roles. Should you wish to be considered for this position, please apply below.
Aug 24, 2026
Full time
Nicholas Howard are delighted to be recruiting for a Service Desk Analyst. This role is fully site based and will require flexibility around working shift patterns once fully trained. Key Responsibilities: Work closely with team members to support daily operations and tasks. Help identify, prioritise, and respond to incidents and issues in a timely manner, following clear procedures. Use the service management tools to log and update incidents, ensuring information is accurate throughout the process. Monitor servers and systems to spot and respond to any issues, using the event management tools. Assist specialist teams with resolving technical problems. Follow set processes and guidelines to fix incidents and problems. Provide updates on ongoing incidents, keeping everyone informed. Contribute to updating knowledge articles, helping improve the service desk's efficiency. Help generate reports using data from the service management system. Support software rebuilds or deployments following system failures. Help with software configuration and deployment tasks. Occasionally support shift work and be flexible with shift coverage when needed. Assist the Senior Operations Engineer with various tasks, ensuring processes are followed and incidents are handled effectively. Work on improving service quality by reviewing incidents and making suggestions for improvements. Be proactive in learning new technical skills and knowledge from colleagues. Required Skills, Qualifications & Experience: Previous experience in customer-facing roles, ideally in technical support or service desk environments, demonstrating a willingness to help solve problems and improve customer satisfaction. Demonstrates a proactive approach to challenges and can adapt quickly to new situations and technologies. Enthusiasm to learn and grow within the IT field, with a willingness to take on new responsibilities and develop new skills. Ability to identify simple ways to improve current processes and a willingness to suggest improvements. Strong attention to detail with a growing ability to analyse and solve technical issues. Comfortable learning new systems, applications, and tools that may not have been used in previous roles. Should you wish to be considered for this position, please apply below.
Senior Technical Support Analyst / 3rd Line Brentwood Office-based (4 days per week) Salary to £36,000 + Excellent Benefits Are you already the technical escalation point within your IT Support team? Do you enjoy solving complex technical issues, mentoring colleagues and driving service improvements? We're recruiting for a Senior Technical Support Analyst to join a growing internal IT team, acting as the bridge between the Service Desk and Infrastructure functions. This is a genuine senior position for someone who has already operated as a technical escalation point, combining hands-on Microsoft technologies with mentoring, change management and continuous improvement. The Role You'll provide technical leadership for complex incidents, support and coach junior analysts, and remain hands-on across Microsoft 365, Intune, Autopilot and endpoint management. Alongside BAU support, you'll contribute to projects, change initiatives, technical documentation and automation, helping improve the efficiency and capability of the wider IT team. You'll also play a key role in developing the team's knowledge base, documenting complex issues and solutions within Confluence to improve consistency, support future automation and strengthen long-term service delivery. Key Responsibilities Act as the senior technical escalation point for complex support issues Mentor and coach Technical Support Analysts, helping to develop the wider team Take ownership of complex incidents and provide technical leadership when required Participate in Change Advisory Boards (CAB) and contribute to service improvements and change implementation Administer Microsoft 365 technologies including Exchange Online, Teams, SharePoint and Entra ID Manage Windows endpoints using Microsoft Intune and Windows Autopilot, including policies, compliance and best practice configuration Produce and maintain high-quality technical documentation and knowledge articles within Confluence Identify opportunities to automate repetitive support activities using PowerShell and modern automation tools Support the adoption of AI to improve service delivery, always ensuring appropriate human oversight Work alongside Infrastructure teams to diagnose and troubleshoot networking issues before escalation Support a combination of BAU support, project delivery and continual improvement initiatives About You This role is suited to someone who is already operating in a Senior Technical Support position , rather than looking for their first step into a senior role. You'll be confident taking ownership of technical challenges, influencing best practice and supporting colleagues' development. You'll ideally bring experience of: Previous experience as a Senior Technical Support Analyst, Senior Service Desk Engineer or similar Acting as the technical escalation point within an IT Support function Mentoring, coaching and developing junior engineers Microsoft 365 administration in an enterprise environment Microsoft Intune and Windows Autopilot administration, including backend policy configuration and endpoint provisioning Incident Management and Change Management, including participation in Change Advisory Boards PowerShell scripting and support automation Producing clear technical documentation and maintaining knowledge bases such as Confluence Basic networking troubleshooting across DNS, DHCP, VPN, Wi-Fi and connectivity issues Working successfully within fast-paced environments where priorities regularly change You'll also have a proactive mindset and be keen to explore automation and AI to streamline repetitive tasks, improve service quality and create more time for higher-value technical work. Desirable ITIL v4 certification CompTIA qualifications Microsoft certifications such as AZ-104, MCSE or MCSA Experience with Jira, Confluence or similar collaboration platforms What's On Offer This is an excellent opportunity to join a collaborative IT team where you'll work across both Service Desk and Infrastructure, gaining broad technical exposure while continuing to develop your career. The business invests heavily in its people, offering an excellent training budget, support towards professional certifications and the opportunity to shape how automation and AI are adopted across the IT function. A quick start sought, so please apply today for immediate CV review and August interviews. Kinetech is acting as a recruiter in relation to this hire. Please see our website for details on how we handle your data.
Aug 24, 2026
Full time
Senior Technical Support Analyst / 3rd Line Brentwood Office-based (4 days per week) Salary to £36,000 + Excellent Benefits Are you already the technical escalation point within your IT Support team? Do you enjoy solving complex technical issues, mentoring colleagues and driving service improvements? We're recruiting for a Senior Technical Support Analyst to join a growing internal IT team, acting as the bridge between the Service Desk and Infrastructure functions. This is a genuine senior position for someone who has already operated as a technical escalation point, combining hands-on Microsoft technologies with mentoring, change management and continuous improvement. The Role You'll provide technical leadership for complex incidents, support and coach junior analysts, and remain hands-on across Microsoft 365, Intune, Autopilot and endpoint management. Alongside BAU support, you'll contribute to projects, change initiatives, technical documentation and automation, helping improve the efficiency and capability of the wider IT team. You'll also play a key role in developing the team's knowledge base, documenting complex issues and solutions within Confluence to improve consistency, support future automation and strengthen long-term service delivery. Key Responsibilities Act as the senior technical escalation point for complex support issues Mentor and coach Technical Support Analysts, helping to develop the wider team Take ownership of complex incidents and provide technical leadership when required Participate in Change Advisory Boards (CAB) and contribute to service improvements and change implementation Administer Microsoft 365 technologies including Exchange Online, Teams, SharePoint and Entra ID Manage Windows endpoints using Microsoft Intune and Windows Autopilot, including policies, compliance and best practice configuration Produce and maintain high-quality technical documentation and knowledge articles within Confluence Identify opportunities to automate repetitive support activities using PowerShell and modern automation tools Support the adoption of AI to improve service delivery, always ensuring appropriate human oversight Work alongside Infrastructure teams to diagnose and troubleshoot networking issues before escalation Support a combination of BAU support, project delivery and continual improvement initiatives About You This role is suited to someone who is already operating in a Senior Technical Support position , rather than looking for their first step into a senior role. You'll be confident taking ownership of technical challenges, influencing best practice and supporting colleagues' development. You'll ideally bring experience of: Previous experience as a Senior Technical Support Analyst, Senior Service Desk Engineer or similar Acting as the technical escalation point within an IT Support function Mentoring, coaching and developing junior engineers Microsoft 365 administration in an enterprise environment Microsoft Intune and Windows Autopilot administration, including backend policy configuration and endpoint provisioning Incident Management and Change Management, including participation in Change Advisory Boards PowerShell scripting and support automation Producing clear technical documentation and maintaining knowledge bases such as Confluence Basic networking troubleshooting across DNS, DHCP, VPN, Wi-Fi and connectivity issues Working successfully within fast-paced environments where priorities regularly change You'll also have a proactive mindset and be keen to explore automation and AI to streamline repetitive tasks, improve service quality and create more time for higher-value technical work. Desirable ITIL v4 certification CompTIA qualifications Microsoft certifications such as AZ-104, MCSE or MCSA Experience with Jira, Confluence or similar collaboration platforms What's On Offer This is an excellent opportunity to join a collaborative IT team where you'll work across both Service Desk and Infrastructure, gaining broad technical exposure while continuing to develop your career. The business invests heavily in its people, offering an excellent training budget, support towards professional certifications and the opportunity to shape how automation and AI are adopted across the IT function. A quick start sought, so please apply today for immediate CV review and August interviews. Kinetech is acting as a recruiter in relation to this hire. Please see our website for details on how we handle your data.
3rd Line Service Desk Technician - MSP West Sussex Office Based Full Time Please note: This is a fully office-based position. Candidates must have a minimum of 5 years' recent experience working within an MSP environment. 3rd Line Service Desk Technician Role I am recruiting for an experienced 3rd Line Service Desk Technician to join a busy and fast-paced Managed Service Provider (MSP). Reporting to the Service Desk Manager, you will provide advanced technical support and act as the final escalation point for complex incidents and service requests across a varied client base. This is a hands-on technical role combining 3rd Line escalation support, infrastructure troubleshooting, Microsoft 365/Azure, networking, customer interaction and project delivery. You will also play an important role in supporting and mentoring 1st and 2nd Line engineers, sharing technical knowledge and helping to maintain high standards across the Service Desk. 3rd Line Service Desk Technician Key Responsibilities Act as the primary 3rd Line escalation point for complex issues passed up from 1st and 2nd Line engineers Investigate, diagnose and resolve advanced incidents across infrastructure, networking, cloud and on-premise environments Support Microsoft 365 and Azure environments alongside traditional on-premise infrastructure Take full ownership of major and high-priority incidents through to successful resolution Troubleshoot recurring technical problems and carry out root cause analysis to identify long-term solutions Mentor and provide technical guidance to 1st and 2nd Line engineers Work closely with the Service Desk Manager to improve processes, efficiency and overall service delivery Communicate directly with customers, providing clear technical explanations, progress updates and resolutions Liaise with third-party vendors and technology partners where required Maintain accurate and up-to-date technical documentation Attend customer sites when required for troubleshooting, technical changes and implementations Assist with the delivery of technical projects Participate in an on-call rota providing out-of-hours support 3rd Line Service Desk Technician Technical Environment You will work across a broad range of technologies, including: Microsoft Windows Desktop Windows Server and on-premise infrastructure Microsoft 365 - Exchange Online, SharePoint and Teams Microsoft Azure - IaaS, Identity and Virtual Machines Active Directory and Group Policy DNS and DHCP Networking, VPNs, VLANs and Wi-Fi DrayTek, WatchGuard and UniFi Hyper-V virtualisation Backup and disaster recovery solutions Endpoint security solutions General MSP monitoring, management and support tools macOS - limited support 3rd Line Service Desk Technician Essential Skills & Experience To be considered for this position, you must have: Minimum 5 years' recent experience working within an MSP environment Strong 3rd Line technical support and troubleshooting experience Proven experience handling complex technical escalations Strong root cause analysis and problem-solving skills Experience supporting both cloud and on-premise infrastructure Strong working knowledge of Microsoft 365 and Azure Good knowledge of Windows Server, Active Directory and Group Policy Solid networking knowledge covering firewalls, VPNs, VLANs, DNS, DHCP and Wi-Fi Ability to independently manage complex incidents from initial escalation through to resolution Excellent communication skills with both technical and non-technical customers Experience mentoring, coaching or providing technical support to junior engineers Ability to work effectively within a fast-paced MSP/service desk environment 3rd Line Service Desk Technician Desirable Certifications Relevant certifications would be advantageous, although equivalent hands-on commercial experience will also be considered: Microsoft 365 Certified: Endpoint Administrator Associate Microsoft Certified: Azure Administrator Associate Microsoft Certified: Identity and Access Administrator Associate Microsoft Certified: Security Operations Analyst Associate WatchGuard Network Security Essentials (Firebox) About You You will be an experienced MSP engineer who enjoys solving challenging technical problems and taking ownership of complex issues. You should be comfortable operating as a senior technical escalation point while still being customer-focused and willing to support less experienced members of the team. Important: This position is office based, and applicants must have at least 5 years of recent MSP experience. Applications without the required MSP background will not be considered. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Aug 24, 2026
Full time
3rd Line Service Desk Technician - MSP West Sussex Office Based Full Time Please note: This is a fully office-based position. Candidates must have a minimum of 5 years' recent experience working within an MSP environment. 3rd Line Service Desk Technician Role I am recruiting for an experienced 3rd Line Service Desk Technician to join a busy and fast-paced Managed Service Provider (MSP). Reporting to the Service Desk Manager, you will provide advanced technical support and act as the final escalation point for complex incidents and service requests across a varied client base. This is a hands-on technical role combining 3rd Line escalation support, infrastructure troubleshooting, Microsoft 365/Azure, networking, customer interaction and project delivery. You will also play an important role in supporting and mentoring 1st and 2nd Line engineers, sharing technical knowledge and helping to maintain high standards across the Service Desk. 3rd Line Service Desk Technician Key Responsibilities Act as the primary 3rd Line escalation point for complex issues passed up from 1st and 2nd Line engineers Investigate, diagnose and resolve advanced incidents across infrastructure, networking, cloud and on-premise environments Support Microsoft 365 and Azure environments alongside traditional on-premise infrastructure Take full ownership of major and high-priority incidents through to successful resolution Troubleshoot recurring technical problems and carry out root cause analysis to identify long-term solutions Mentor and provide technical guidance to 1st and 2nd Line engineers Work closely with the Service Desk Manager to improve processes, efficiency and overall service delivery Communicate directly with customers, providing clear technical explanations, progress updates and resolutions Liaise with third-party vendors and technology partners where required Maintain accurate and up-to-date technical documentation Attend customer sites when required for troubleshooting, technical changes and implementations Assist with the delivery of technical projects Participate in an on-call rota providing out-of-hours support 3rd Line Service Desk Technician Technical Environment You will work across a broad range of technologies, including: Microsoft Windows Desktop Windows Server and on-premise infrastructure Microsoft 365 - Exchange Online, SharePoint and Teams Microsoft Azure - IaaS, Identity and Virtual Machines Active Directory and Group Policy DNS and DHCP Networking, VPNs, VLANs and Wi-Fi DrayTek, WatchGuard and UniFi Hyper-V virtualisation Backup and disaster recovery solutions Endpoint security solutions General MSP monitoring, management and support tools macOS - limited support 3rd Line Service Desk Technician Essential Skills & Experience To be considered for this position, you must have: Minimum 5 years' recent experience working within an MSP environment Strong 3rd Line technical support and troubleshooting experience Proven experience handling complex technical escalations Strong root cause analysis and problem-solving skills Experience supporting both cloud and on-premise infrastructure Strong working knowledge of Microsoft 365 and Azure Good knowledge of Windows Server, Active Directory and Group Policy Solid networking knowledge covering firewalls, VPNs, VLANs, DNS, DHCP and Wi-Fi Ability to independently manage complex incidents from initial escalation through to resolution Excellent communication skills with both technical and non-technical customers Experience mentoring, coaching or providing technical support to junior engineers Ability to work effectively within a fast-paced MSP/service desk environment 3rd Line Service Desk Technician Desirable Certifications Relevant certifications would be advantageous, although equivalent hands-on commercial experience will also be considered: Microsoft 365 Certified: Endpoint Administrator Associate Microsoft Certified: Azure Administrator Associate Microsoft Certified: Identity and Access Administrator Associate Microsoft Certified: Security Operations Analyst Associate WatchGuard Network Security Essentials (Firebox) About You You will be an experienced MSP engineer who enjoys solving challenging technical problems and taking ownership of complex issues. You should be comfortable operating as a senior technical escalation point while still being customer-focused and willing to support less experienced members of the team. Important: This position is office based, and applicants must have at least 5 years of recent MSP experience. Applications without the required MSP background will not be considered. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
The Trader is a senior level position responsible for overseeing a trading book and managing book risk, in coordination with the Trading team. The overall objective of this role is to ensure book trades deliver on budgeted revenues, and to coordinate with key stakeholders to develop the trading franchise. Responsibilities Oversee a trading book and generate revenues and manage risk for the respective business Coordinate with Sales, Research, CMand and other organizations across Markets and Securities Services and the broader business Trade a book and deliver on budgeted revenues and manage book risk Establish and maintain key relationships to deliver trades to the desk Anticipate client demand in each respective product/market Coordinate with desk analysts as needed and with sales to develop the franchise Leading strong governance and controls: Work in close partnership with control functions such as Legal, Compliance, Market and Credit Risk, Audit, Finance in order to ensure appropriate governance and control infrastructure Build a culture of responsible finance, good governance and supervision, expense discipline and ethics Appropriately assess risk/reward of transactions when making business decisions; demonstrating proper consideration for the firm's reputation. Be familiar with and adhere to Citi's Code of Conduct and the Plan of Supervision for Global Markets and Securities Services Adhere to all policies and procedures as defined by your role which will be communicated to you Obtain and maintain all registrations/licenses which are required for your role, within the appropriate timeframe Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Recommended Qualifications Knowledge of respective products and clients Required licensing and registrations as applicable Advance analytical and numerical competency Consistently demonstrates clear and concise written and verbal communication Effective interpersonal skills to develop and maintain relationships with internal and external stakeholders Ability to analyze and pitch situations and determine suitable counterparties Knowledge of Bloomberg, booking systems, trading protocol, closing technicalities Education Bachelor's degree/University degree or equivalent experience Master's degree preferred Candidates applying for this role must be aware that it is a Certified Role, subject to the FCA and PRA Certification Regime. The Certification Regime is one element of the Individual Accountability Regime which came into effect on 7 March 2016. Under the Certification Regime, Citi UK regulated entities (Citi entities) must ensure that employees working in certain roles categorised as specified significant harm functions (Certified Roles) are assessed as fit and proper to carry out their role. Under the guidance provided by the FCA and PRA, firms should have regard to the following when assessing fitness and propriety: Honesty, integrity and reputation Financial soundness Competence and capability In order to comply with the requirements of the Certification Regime, Citi entities must take reasonable care to ensure that an employee does not perform a Certified Role without first being certified as Fit and Proper. For this reason, you will be assessed for this role against the Fit and Proper requirements, as described above. This assessment will be carried out through extensive interviews, self-disclosures, permitted criminal record checks, regulated reference checks, credit checks and other background screening checks. Job Family Group Institutional Trading Job Family Trading Time Type Full time Most Relevant Skills Please see the requirements listed above. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.
Aug 24, 2026
Full time
The Trader is a senior level position responsible for overseeing a trading book and managing book risk, in coordination with the Trading team. The overall objective of this role is to ensure book trades deliver on budgeted revenues, and to coordinate with key stakeholders to develop the trading franchise. Responsibilities Oversee a trading book and generate revenues and manage risk for the respective business Coordinate with Sales, Research, CMand and other organizations across Markets and Securities Services and the broader business Trade a book and deliver on budgeted revenues and manage book risk Establish and maintain key relationships to deliver trades to the desk Anticipate client demand in each respective product/market Coordinate with desk analysts as needed and with sales to develop the franchise Leading strong governance and controls: Work in close partnership with control functions such as Legal, Compliance, Market and Credit Risk, Audit, Finance in order to ensure appropriate governance and control infrastructure Build a culture of responsible finance, good governance and supervision, expense discipline and ethics Appropriately assess risk/reward of transactions when making business decisions; demonstrating proper consideration for the firm's reputation. Be familiar with and adhere to Citi's Code of Conduct and the Plan of Supervision for Global Markets and Securities Services Adhere to all policies and procedures as defined by your role which will be communicated to you Obtain and maintain all registrations/licenses which are required for your role, within the appropriate timeframe Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Recommended Qualifications Knowledge of respective products and clients Required licensing and registrations as applicable Advance analytical and numerical competency Consistently demonstrates clear and concise written and verbal communication Effective interpersonal skills to develop and maintain relationships with internal and external stakeholders Ability to analyze and pitch situations and determine suitable counterparties Knowledge of Bloomberg, booking systems, trading protocol, closing technicalities Education Bachelor's degree/University degree or equivalent experience Master's degree preferred Candidates applying for this role must be aware that it is a Certified Role, subject to the FCA and PRA Certification Regime. The Certification Regime is one element of the Individual Accountability Regime which came into effect on 7 March 2016. Under the Certification Regime, Citi UK regulated entities (Citi entities) must ensure that employees working in certain roles categorised as specified significant harm functions (Certified Roles) are assessed as fit and proper to carry out their role. Under the guidance provided by the FCA and PRA, firms should have regard to the following when assessing fitness and propriety: Honesty, integrity and reputation Financial soundness Competence and capability In order to comply with the requirements of the Certification Regime, Citi entities must take reasonable care to ensure that an employee does not perform a Certified Role without first being certified as Fit and Proper. For this reason, you will be assessed for this role against the Fit and Proper requirements, as described above. This assessment will be carried out through extensive interviews, self-disclosures, permitted criminal record checks, regulated reference checks, credit checks and other background screening checks. Job Family Group Institutional Trading Job Family Trading Time Type Full time Most Relevant Skills Please see the requirements listed above. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.
Develop, maintain, and refine multi-channel forecasting models for voice, email, chat, messaging, and AI/bot handoffs Build 12-to-18-month rolling capacity models to guide hiring, onboarding, shrinkage allocations, and budget planning Conduct scenario modeling and risk analysis for business changes, product launches, and operational pivots Oversee agent schedule creation and optimization against interval-level demand, staff preferences, labor laws, and shift flexibility Lead Real-Time Analysts managing intra-day performance, shrinkage, adherence, and queue dynamics Establish processes for PTO management, training allocation, dynamic offline time, and overtime deployment Design and deliver executive-level WFM dashboards tracking forecasting, occupancy, adherence, cost per contact, and SLA KPIs Use advanced analytics to identify bottlenecks, handle-time anomalies, and automation opportunities Own selection, optimization, and continuous improvement of WFM platforms and integrations Manage, mentor, and develop WFM Analysts, Data Analysts, and Real-Time Coordinators Establish team KPIs, operational standards, and career development pathways Conduct 1:1s, performance evaluations, and skill-building sessions Unify internal and outsourced BPO operations through SLA governance, capacity models, and automated scheduling workflows Improve forecasting accuracy, agent occupancy, labor spend, service levels, CSAT, and operational profitability Requirements 7+ years of dedicated Workforce Management experience in a high-volume omni-channel CX/Contact Center environment At least 3+ years in a senior manager or leadership role directly managing WFM teams Advanced hands-on proficiency with enterprise WFM platforms such as Nice CXone, Verint, or Assembled Proficiency with CRM/CCaaS tools such as Zendesk, Salesforce, or Talkdesk Ability to convert complex datasets into operational strategies Experience mentoring and developing WFM team members Ability to translate WFM technicalities into business impacts for FP&A and executive leadership Ability to thrive in high-growth, changing environments with shifting volume dynamics Proven track record of hiring, developing, and retaining high-performing WFM and analytical talent Bachelor's degree in Business Administration, Data Analytics, Statistics, or equivalent operational experience preferred Core Competencies Demonstrates expertise in Workforce Management, including advanced proficiency with WFM platforms and the ability to develop and optimise multi-channel forecasting models. Proven leadership in managing and mentoring teams while driving operational efficiency and strategic decision-making. Highest-signal resume keywords Workforce Management Experience WFM Platform Proficiency Team Leadership and Development Data Analysis and Strategy Conversion Forecasting and Capacity Modeling ATS Optimization Keywords Hard Skills Multi-Channel Forecasting Models Capacity Modeling Scenario Modeling Operational Analysis KPI Tracking Data Analytics Performance Management PTO Management Budget Planning Automation Opportunities Soft Skills Mentoring Team Development Communication Adaptability Problem-Solving Industry Keywords Contact Center CX BPO Operations SLA Governance High-Volume Environments Tools & Technologies Nice CXone Verint Assembled Zendesk Salesforce Talkdesk
Aug 24, 2026
Full time
Develop, maintain, and refine multi-channel forecasting models for voice, email, chat, messaging, and AI/bot handoffs Build 12-to-18-month rolling capacity models to guide hiring, onboarding, shrinkage allocations, and budget planning Conduct scenario modeling and risk analysis for business changes, product launches, and operational pivots Oversee agent schedule creation and optimization against interval-level demand, staff preferences, labor laws, and shift flexibility Lead Real-Time Analysts managing intra-day performance, shrinkage, adherence, and queue dynamics Establish processes for PTO management, training allocation, dynamic offline time, and overtime deployment Design and deliver executive-level WFM dashboards tracking forecasting, occupancy, adherence, cost per contact, and SLA KPIs Use advanced analytics to identify bottlenecks, handle-time anomalies, and automation opportunities Own selection, optimization, and continuous improvement of WFM platforms and integrations Manage, mentor, and develop WFM Analysts, Data Analysts, and Real-Time Coordinators Establish team KPIs, operational standards, and career development pathways Conduct 1:1s, performance evaluations, and skill-building sessions Unify internal and outsourced BPO operations through SLA governance, capacity models, and automated scheduling workflows Improve forecasting accuracy, agent occupancy, labor spend, service levels, CSAT, and operational profitability Requirements 7+ years of dedicated Workforce Management experience in a high-volume omni-channel CX/Contact Center environment At least 3+ years in a senior manager or leadership role directly managing WFM teams Advanced hands-on proficiency with enterprise WFM platforms such as Nice CXone, Verint, or Assembled Proficiency with CRM/CCaaS tools such as Zendesk, Salesforce, or Talkdesk Ability to convert complex datasets into operational strategies Experience mentoring and developing WFM team members Ability to translate WFM technicalities into business impacts for FP&A and executive leadership Ability to thrive in high-growth, changing environments with shifting volume dynamics Proven track record of hiring, developing, and retaining high-performing WFM and analytical talent Bachelor's degree in Business Administration, Data Analytics, Statistics, or equivalent operational experience preferred Core Competencies Demonstrates expertise in Workforce Management, including advanced proficiency with WFM platforms and the ability to develop and optimise multi-channel forecasting models. Proven leadership in managing and mentoring teams while driving operational efficiency and strategic decision-making. Highest-signal resume keywords Workforce Management Experience WFM Platform Proficiency Team Leadership and Development Data Analysis and Strategy Conversion Forecasting and Capacity Modeling ATS Optimization Keywords Hard Skills Multi-Channel Forecasting Models Capacity Modeling Scenario Modeling Operational Analysis KPI Tracking Data Analytics Performance Management PTO Management Budget Planning Automation Opportunities Soft Skills Mentoring Team Development Communication Adaptability Problem-Solving Industry Keywords Contact Center CX BPO Operations SLA Governance High-Volume Environments Tools & Technologies Nice CXone Verint Assembled Zendesk Salesforce Talkdesk
IT Support Technician Salary: c£27,500 Location: Wrexham area - office-based Job type: Permanent, full-time We are recruiting an IT Support Technician to provide 1st line helpdesk, desktop and remote support to employees across the organisation. The ideal candidate will have IT support experience, strong Microsoft 365 knowledge and practical experience with technologies such as Entra ID, Intune and Defender for Endpoint. You will be a confident troubleshooter with strong customer service skills and a good understanding of MFA and endpoint security. The role Provide 1st line helpdesk, desktop and remote IT support. Log, investigate, resolve or escalate support requests. Support Microsoft 365, including Outlook, Teams and SharePoint. Complete routine administration within Entra ID, including user accounts, access, groups and password resets. Support Intune device enrolment, application deployment and mobile-device updates. Assist with Defender for Endpoint, MFA and endpoint-security support. Configure and support laptops, mobile devices, printers, peripherals and meeting-room technology. Troubleshoot hardware, software, network and connectivity issues. Complete laptop builds and rebuilds using Microsoft Autopilot. Maintain IT asset records, technical documentation and user guides. Support new-starter inductions and wider IT projects. Escalate complex infrastructure, server and security issues to senior IT colleagues. About you At least two years experience in an IT support, service desk or desktop support role. Strong practical Microsoft 365 support experience. Experience with Entra ID and Intune, ideally including exposure to Defender for Endpoint. Good Microsoft Windows, hardware and basic networking knowledge. Understanding of IT security best practices, including MFA and endpoint security. Excellent troubleshooting, customer service and communication skills. Relevant Microsoft, CompTIA, Cisco or ITIL qualification, or willingness to undertake further training. Organised, approachable and able to manage competing support priorities. Able to work permanently from the Wrexham head office. Experience working within an ITIL environment, maintaining technical documentation or supporting technologies such as Mimecast, Cisco Meraki, Microsoft Sentinel or Purview would be advantageous. If this sounds like the opportunity that you have been looking for then please apply, attaching your CV. This role may suit an IT Support Technician, Service Desk Analyst, Helpdesk Technician, Desktop Support Technician or 1st/2nd Line Support Technician. Smartsearch takes your privacy seriously and will only use your personal information to administer your application. To effectively process your application, we may share your details with the company for whom we are collecting job applications, and Smartsearch or the company may contact you by email, telephone or SMS. A copy of our privacy policy will be emailed to you upon receipt of your application.
Aug 23, 2026
Full time
IT Support Technician Salary: c£27,500 Location: Wrexham area - office-based Job type: Permanent, full-time We are recruiting an IT Support Technician to provide 1st line helpdesk, desktop and remote support to employees across the organisation. The ideal candidate will have IT support experience, strong Microsoft 365 knowledge and practical experience with technologies such as Entra ID, Intune and Defender for Endpoint. You will be a confident troubleshooter with strong customer service skills and a good understanding of MFA and endpoint security. The role Provide 1st line helpdesk, desktop and remote IT support. Log, investigate, resolve or escalate support requests. Support Microsoft 365, including Outlook, Teams and SharePoint. Complete routine administration within Entra ID, including user accounts, access, groups and password resets. Support Intune device enrolment, application deployment and mobile-device updates. Assist with Defender for Endpoint, MFA and endpoint-security support. Configure and support laptops, mobile devices, printers, peripherals and meeting-room technology. Troubleshoot hardware, software, network and connectivity issues. Complete laptop builds and rebuilds using Microsoft Autopilot. Maintain IT asset records, technical documentation and user guides. Support new-starter inductions and wider IT projects. Escalate complex infrastructure, server and security issues to senior IT colleagues. About you At least two years experience in an IT support, service desk or desktop support role. Strong practical Microsoft 365 support experience. Experience with Entra ID and Intune, ideally including exposure to Defender for Endpoint. Good Microsoft Windows, hardware and basic networking knowledge. Understanding of IT security best practices, including MFA and endpoint security. Excellent troubleshooting, customer service and communication skills. Relevant Microsoft, CompTIA, Cisco or ITIL qualification, or willingness to undertake further training. Organised, approachable and able to manage competing support priorities. Able to work permanently from the Wrexham head office. Experience working within an ITIL environment, maintaining technical documentation or supporting technologies such as Mimecast, Cisco Meraki, Microsoft Sentinel or Purview would be advantageous. If this sounds like the opportunity that you have been looking for then please apply, attaching your CV. This role may suit an IT Support Technician, Service Desk Analyst, Helpdesk Technician, Desktop Support Technician or 1st/2nd Line Support Technician. Smartsearch takes your privacy seriously and will only use your personal information to administer your application. To effectively process your application, we may share your details with the company for whom we are collecting job applications, and Smartsearch or the company may contact you by email, telephone or SMS. A copy of our privacy policy will be emailed to you upon receipt of your application.
The Trader is a senior level position responsible for overseeing a trading book and managing book risk, in coordination with the Trading team. The overall objective of this role is to ensure book trades deliver on budgeted revenues, and to coordinate with key stakeholders to develop the trading franchise. Responsibilities: Oversee a trading book and generate revenues and manage risk for the respective business Coordinate with Sales, Research, CMand and other organizations across Markets and Securities Services and the broader business Trade a book and deliver on budgeted revenues and manage book risk Establish and maintain key relationships to deliver trades to the desk Anticipate client demand in each respective product/market Coordinate with desk analysts as needed and with sales to develop the franchise Leading strong governance and controls: Work in close partnership with control functions such as Legal, Compliance, Market and Credit Risk, Audit, Finance in order to ensure appropriate governance and control infrastructure Build a culture of responsible finance, good governance and supervision, expense discipline and ethics Appropriately assess risk/reward of transactions when making business decisions; demonstrating proper consideration for the firm's reputation. Be familiar with and adhere to Citi's Code of Conduct and the Plan of Supervision for Global Markets and Securities Services Adhere to all policies and procedures as defined by your role which will be communicated to you Obtain and maintain all registrations/licenses which are required for your role, within the appropriate timeframe Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Recommended Qualifications: Knowledge of respective products and clients Required licensing and registrations as applicable Advance analytical and numerical competency Consistently demonstrates clear and concise written and verbal communication Effective interpersonal skills to develop and maintain relationships with internal and external stakeholders Ability to analyze and pitch situations and determine suitable counterparties Knowledge of Bloomberg, booking systems, trading protocol, closing technicalities Education: Bachelor's degree/University degree or equivalent experience Master's degree preferred Candidates applying for this role must be aware that it is a Certified Role, subject to the FCA and PRA Certification Regime. The Certification Regime is one element of the Individual Accountability Regime which came into effect on 7 March 2016. Under the Certification Regime, Citi UK regulated entities (Citi entities) must ensure that employees working in certain roles categorised as specified significant harm functions (Certified Roles) are assessed as fit and proper to carry out their role. Under the guidance provided by the FCA and PRA, firms should have regard to the following when assessing fitness and propriety: Honesty, integrity and reputation Financial soundness Competence and capability In order to comply with the requirements of the Certification Regime, Citi entities must take reasonable care to ensure that an employee does not perform a Certified Role without first being certified as Fit and Proper. For this reason, you will be assessed for this role against the Fit and Proper requirements, as described above. This assessment will be carried out through extensive interviews, self-disclosures, permitted criminal record checks, regulated reference checks, credit checks and other background screening checks. Job Family Group: Institutional Trading Job Family: Trading Time Type: Full time Most Relevant Skills Please see the requirements listed above. Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.
Aug 22, 2026
Full time
The Trader is a senior level position responsible for overseeing a trading book and managing book risk, in coordination with the Trading team. The overall objective of this role is to ensure book trades deliver on budgeted revenues, and to coordinate with key stakeholders to develop the trading franchise. Responsibilities: Oversee a trading book and generate revenues and manage risk for the respective business Coordinate with Sales, Research, CMand and other organizations across Markets and Securities Services and the broader business Trade a book and deliver on budgeted revenues and manage book risk Establish and maintain key relationships to deliver trades to the desk Anticipate client demand in each respective product/market Coordinate with desk analysts as needed and with sales to develop the franchise Leading strong governance and controls: Work in close partnership with control functions such as Legal, Compliance, Market and Credit Risk, Audit, Finance in order to ensure appropriate governance and control infrastructure Build a culture of responsible finance, good governance and supervision, expense discipline and ethics Appropriately assess risk/reward of transactions when making business decisions; demonstrating proper consideration for the firm's reputation. Be familiar with and adhere to Citi's Code of Conduct and the Plan of Supervision for Global Markets and Securities Services Adhere to all policies and procedures as defined by your role which will be communicated to you Obtain and maintain all registrations/licenses which are required for your role, within the appropriate timeframe Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Recommended Qualifications: Knowledge of respective products and clients Required licensing and registrations as applicable Advance analytical and numerical competency Consistently demonstrates clear and concise written and verbal communication Effective interpersonal skills to develop and maintain relationships with internal and external stakeholders Ability to analyze and pitch situations and determine suitable counterparties Knowledge of Bloomberg, booking systems, trading protocol, closing technicalities Education: Bachelor's degree/University degree or equivalent experience Master's degree preferred Candidates applying for this role must be aware that it is a Certified Role, subject to the FCA and PRA Certification Regime. The Certification Regime is one element of the Individual Accountability Regime which came into effect on 7 March 2016. Under the Certification Regime, Citi UK regulated entities (Citi entities) must ensure that employees working in certain roles categorised as specified significant harm functions (Certified Roles) are assessed as fit and proper to carry out their role. Under the guidance provided by the FCA and PRA, firms should have regard to the following when assessing fitness and propriety: Honesty, integrity and reputation Financial soundness Competence and capability In order to comply with the requirements of the Certification Regime, Citi entities must take reasonable care to ensure that an employee does not perform a Certified Role without first being certified as Fit and Proper. For this reason, you will be assessed for this role against the Fit and Proper requirements, as described above. This assessment will be carried out through extensive interviews, self-disclosures, permitted criminal record checks, regulated reference checks, credit checks and other background screening checks. Job Family Group: Institutional Trading Job Family: Trading Time Type: Full time Most Relevant Skills Please see the requirements listed above. Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.
IT Service Desk Team Lead - Microsoft / Windows - Hull Are you the kind of Service Desk person who's ready to lead, but doesn't want to lose the technical side entirely? We're working with a business that's restructuring its IT function and creating a brand-new role for it. This isn't a tired, "step into someone else's shoes" position - it's being built from scratch around whoever takes it on. What you'll be doing This isn't a purely hands-off management role. You'll be: Leading a team of four 1st and 2nd line Service Desk analysts day to day Owning workload allocation, escalations, and making sure incidents get resolved within SLA Getting your hands dirty with tickets yourself when the team needs bolstering Building out proper incident, problem and request management processes - a lot of this currently lives in people's heads, not in documentation Acting as the escalation point for the complex or high-priority stuff Reporting service desk performance up to senior leadership, in language they can actually use What they care about Yes, they want solid Service Desk management experience. But more than that, they want: Someone who's genuinely proud of the work they do, not just clocking in Someone ready to take a step up - this could be your first lead role, and that's fine A person comfortable being hands-on with the team while still owning the bigger picture If you've been deputising, mentoring informally, or covering for a lead when they're out, that counts. You don't need to already hold the title to be right for this. The technical bit A few years' experience in IT Service Desk or IT support, ideally with some team responsibility already Comfortable with ITSM tools and ticketing systems Solid grounding in a Microsoft 365 / Azure / Windows environment Confident communicator - with your team, and with senior leadership Why this is worth a look Most Service Desk Lead roles are about maintaining what's already there. This one isn't. You'll be shaping how the team actually works, not inheriting someone else's system You'll report directly into a newly-appointed Director who's heavily investing time in getting this right There's a genuine growth story here - the department's been expanding steadily, and this role sits right in the middle of that If you're ready to lead a team properly, without giving up the technical side entirely, this is one to look at.
Aug 22, 2026
Full time
IT Service Desk Team Lead - Microsoft / Windows - Hull Are you the kind of Service Desk person who's ready to lead, but doesn't want to lose the technical side entirely? We're working with a business that's restructuring its IT function and creating a brand-new role for it. This isn't a tired, "step into someone else's shoes" position - it's being built from scratch around whoever takes it on. What you'll be doing This isn't a purely hands-off management role. You'll be: Leading a team of four 1st and 2nd line Service Desk analysts day to day Owning workload allocation, escalations, and making sure incidents get resolved within SLA Getting your hands dirty with tickets yourself when the team needs bolstering Building out proper incident, problem and request management processes - a lot of this currently lives in people's heads, not in documentation Acting as the escalation point for the complex or high-priority stuff Reporting service desk performance up to senior leadership, in language they can actually use What they care about Yes, they want solid Service Desk management experience. But more than that, they want: Someone who's genuinely proud of the work they do, not just clocking in Someone ready to take a step up - this could be your first lead role, and that's fine A person comfortable being hands-on with the team while still owning the bigger picture If you've been deputising, mentoring informally, or covering for a lead when they're out, that counts. You don't need to already hold the title to be right for this. The technical bit A few years' experience in IT Service Desk or IT support, ideally with some team responsibility already Comfortable with ITSM tools and ticketing systems Solid grounding in a Microsoft 365 / Azure / Windows environment Confident communicator - with your team, and with senior leadership Why this is worth a look Most Service Desk Lead roles are about maintaining what's already there. This one isn't. You'll be shaping how the team actually works, not inheriting someone else's system You'll report directly into a newly-appointed Director who's heavily investing time in getting this right There's a genuine growth story here - the department's been expanding steadily, and this role sits right in the middle of that If you're ready to lead a team properly, without giving up the technical side entirely, this is one to look at.
Our core value is building strong relationships with our institutional clients, which include corporations, financial service providers, and fund managers. We help them buy and sell financial products on exchanges around the world, raise funding, and manage risk. This is a dynamic, entrepreneurial team that includes individuals who have a passion for the markets and who thrive in fast-paced, changing environments and are energized by a bustling trading floor. At Goldman Sachs, our culture is one of teamwork,innovationand meritocracy. We often say our people are our greatestassetand we take pride in supporting each colleague both professionally and personally. Job Responsibilities We are seeking an entrepreneurial and driven Analyst or Associate to join the Global Markets team in London, focusing on our Turkish franchise. You will play a key role in driving the growth of our Emerging Markets business, working closely with senior sales professionals, traders, and structuring teams to deliver market-leading solutions to Turkish institutional clients and corporates. You will take active ownership of client relationships, transaction execution, and franchise-building initiatives from day one. Lead the pricing, structuring, and execution of transactions across a broad suite of products, including FX options, interest rate/currency swaps, and fixed income instruments. Manage day-to-day institutional client coverage, delivering timely market color, trade ideas, and macroeconomic updates relevant to the Turkish and broader Emerging Markets (EM) landscape. Partner with trading, structuring, and research desks to develop and pitch tailored risk management, hedging, and investment solutions. Drive the onboarding process for new clients by collaborating closely with Credit, Legal, Compliance, and Operations teams. Conduct comprehensive competitive analysis and portfolio modeling to identify new revenue-generating opportunities for the franchise. Qualifications: Academic Background: Bachelor's or Master's degree in Finance, Economics, Mathematics, Engineering, or a highly quantitative discipline. Language Proficiency: Native or professional fluency in both Turkish and English (written and verbal) is strictly required to manage relationships with Turkish institutional clients and local market counterparties. Product Expertise: Strong technical and practical understanding of global financial markets, with specific expertise in FX options, interest rate/currency swaps, and fixed income products. Execution & Analytical Skills: Proven ability to price and model derivative structures, with advanced proficiency in MS Excel and financial modeling. Drive & Adaptability: Highly motivated, proactive, and capable of managing risk and executing transactions under pressure in a fast-paced trading floor environment. Preferred Qualifications: Market & Regulatory Awareness: Deep understanding of the Turkish macroeconomic environment, Central Bank of the Republic of Turkey (CBRT) monetary policy, and local regulatory frameworks (e.g., BDDK/SPK rules). Client Network: Existing relationships with Turkish banks, asset managers, hedge funds, or large corporate treasuries is highly advantageous (particularly for the Associate level). Technical Tools: Advanced proficiency with the Bloomberg Terminal and other market data platforms. ABOUT GOLDMAN SACHS At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people . We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: We offer a wide range of health and welfare programs that vary depending on office location. These generally include medical, dental, short-term disability, long-term disability, life, accidental death, labor accident and business travel accident insurance. We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year. Financial Wellness & Retirement We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees' priorities. Health Services We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state-of-the-art on-site health centers in certain offices. Fitness To encourage employees to live a healthy and active lifestyle, some of our offices feature on-site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre-approved amount). Child Care & Family Care We offer on-site child care centers that provide full-time and emergency back-up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available. Benefits at Goldman Sachs Read more about the full suite of class-leading benefits our firm has to offer.
Aug 19, 2026
Full time
Our core value is building strong relationships with our institutional clients, which include corporations, financial service providers, and fund managers. We help them buy and sell financial products on exchanges around the world, raise funding, and manage risk. This is a dynamic, entrepreneurial team that includes individuals who have a passion for the markets and who thrive in fast-paced, changing environments and are energized by a bustling trading floor. At Goldman Sachs, our culture is one of teamwork,innovationand meritocracy. We often say our people are our greatestassetand we take pride in supporting each colleague both professionally and personally. Job Responsibilities We are seeking an entrepreneurial and driven Analyst or Associate to join the Global Markets team in London, focusing on our Turkish franchise. You will play a key role in driving the growth of our Emerging Markets business, working closely with senior sales professionals, traders, and structuring teams to deliver market-leading solutions to Turkish institutional clients and corporates. You will take active ownership of client relationships, transaction execution, and franchise-building initiatives from day one. Lead the pricing, structuring, and execution of transactions across a broad suite of products, including FX options, interest rate/currency swaps, and fixed income instruments. Manage day-to-day institutional client coverage, delivering timely market color, trade ideas, and macroeconomic updates relevant to the Turkish and broader Emerging Markets (EM) landscape. Partner with trading, structuring, and research desks to develop and pitch tailored risk management, hedging, and investment solutions. Drive the onboarding process for new clients by collaborating closely with Credit, Legal, Compliance, and Operations teams. Conduct comprehensive competitive analysis and portfolio modeling to identify new revenue-generating opportunities for the franchise. Qualifications: Academic Background: Bachelor's or Master's degree in Finance, Economics, Mathematics, Engineering, or a highly quantitative discipline. Language Proficiency: Native or professional fluency in both Turkish and English (written and verbal) is strictly required to manage relationships with Turkish institutional clients and local market counterparties. Product Expertise: Strong technical and practical understanding of global financial markets, with specific expertise in FX options, interest rate/currency swaps, and fixed income products. Execution & Analytical Skills: Proven ability to price and model derivative structures, with advanced proficiency in MS Excel and financial modeling. Drive & Adaptability: Highly motivated, proactive, and capable of managing risk and executing transactions under pressure in a fast-paced trading floor environment. Preferred Qualifications: Market & Regulatory Awareness: Deep understanding of the Turkish macroeconomic environment, Central Bank of the Republic of Turkey (CBRT) monetary policy, and local regulatory frameworks (e.g., BDDK/SPK rules). Client Network: Existing relationships with Turkish banks, asset managers, hedge funds, or large corporate treasuries is highly advantageous (particularly for the Associate level). Technical Tools: Advanced proficiency with the Bloomberg Terminal and other market data platforms. ABOUT GOLDMAN SACHS At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people . We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: We offer a wide range of health and welfare programs that vary depending on office location. These generally include medical, dental, short-term disability, long-term disability, life, accidental death, labor accident and business travel accident insurance. We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year. Financial Wellness & Retirement We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees' priorities. Health Services We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state-of-the-art on-site health centers in certain offices. Fitness To encourage employees to live a healthy and active lifestyle, some of our offices feature on-site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre-approved amount). Child Care & Family Care We offer on-site child care centers that provide full-time and emergency back-up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available. Benefits at Goldman Sachs Read more about the full suite of class-leading benefits our firm has to offer.
Job Description Intelligence Analysts are responsible for supporting the delivery of intelligence products and services to Securitas and its customers. The position is suited to individuals who ideally have a minimum of 1-2 years of experience in an intelligence or intelligence-related analytical role. The role offers the opportunity to contribute to the RIC's ongoing development as it embarks on an ambitious growth and capability-enhancement roadmap. The primary focus of the Global Intelligence Analyst is to own an assigned global regional "desk" and to be responsible for collecting, processing, and analysing data and information to support the production of intelligence products and services for internal stakeholders and commercial customers. The RIC values a balanced skill set. Team members are expected to demonstrate both strong technical ability and well developed interpersonal skills, including the ability to communicate clearly, engage constructively, and work effectively as part of a team. Responsibilities A large part of the role involves continuous monitoring and analysis of global events and activity, identifying what is significant, understanding potential impact, and helping customers anticipate and respond to risk. Analysts play a key role in ensuring risks are identified early, impacts are understood, and practical insight is provided before issues escalated. Deliver end to end intelligence briefs, including collection, processing, analysis, production, and dissemination of intelligence relating to risks impacting people, property, and assets globally. Monitor and identify emerging activity, trends, and indicators that may pose risk or have operational impact, using a combination of intelligence tools, structured research, and manual collection. Analyse information using recognised intelligence techniques and contribute clear, proportionate judgement to support proactive decision making. Produce high quality intelligence products autonomously or in support of senior colleagues, including alerts, reports, assessments, investigations, and verbal briefings. Disseminate intelligence to a range of stakeholders, both internally within Securitas and commercially to customers in the UK and internationally. Support continuous improvement through evaluation and feedback, maintaining consistency, quality, and best practice across intelligence outputs. Contribute to the development of sources, methods, and approaches, maintaining awareness of innovation and emerging best practice within intelligence. Work collaboratively with colleagues across the RIC and the wider Securitas organisation, including client facing teams and global partners. Operate in line with our core values of Integrity, Vigilance, and Helpfulness, maintaining a strong awareness of risk, safety, and compliance. Qualifications Must have the right to work in the UK permanently and have a five year checkable employment history, or be able to produce documentary evidence of any period of unemployment. Must live within a 45 minute commute to the office in Milton Keynes, or be willing to relocate. Excellent command of written and spoken English to deliver intelligence reports to various audience levels. Strong interpersonal and communication skills, with the ability to engage openly, professionally, and with warmth in day to day collaboration. Ability to prioritise and plan own work and manage time effectively to meet objectives and deadlines, while remaining calm under pressure. The ability to embody and uphold the Securitas core values of Integrity, Vigilance, and Helpfulness. Additional Information We are an inclusive employer, proud of our Level 2 Disability Confident status. We support equality through Employee Networks, the Race at Work Charter, and the Armed Forces Covenant. We celebrate diversity with events such as BSL Week, International Women's Day, PRIDE, and Black History Month. Your Benefits STRIVE - Securitas Perks gives you access to a wide range of discounts on retailers, services, and everyday spending. Dental Plans - Assistance for dental examinations, X rays, and treatment with cash back offers. HSF Health Plan - Cash plans for medical costs, covering dental check ups, contact lenses, acupuncture, and unexpected expenses. Cycle to Work - A cost effective way to purchase or upgrade bicycle and cycling equipment. Specsavers - Savings on eye tests and spectacles. WeCare - A 24/7 online GP, mental health support, fitness programs, and more. Toothfairy - Online access to dental advice and guidance. Pension Plan - Build a benefit with employer contributions and tax relief. Payroll ISA - An ISA savings account for long term finances. Free Mortgage Advice. Go & Live - Financial Well Being Hub. Death in Service Benefit - Lump sum life assurance for permanent employees.
Aug 17, 2026
Full time
Job Description Intelligence Analysts are responsible for supporting the delivery of intelligence products and services to Securitas and its customers. The position is suited to individuals who ideally have a minimum of 1-2 years of experience in an intelligence or intelligence-related analytical role. The role offers the opportunity to contribute to the RIC's ongoing development as it embarks on an ambitious growth and capability-enhancement roadmap. The primary focus of the Global Intelligence Analyst is to own an assigned global regional "desk" and to be responsible for collecting, processing, and analysing data and information to support the production of intelligence products and services for internal stakeholders and commercial customers. The RIC values a balanced skill set. Team members are expected to demonstrate both strong technical ability and well developed interpersonal skills, including the ability to communicate clearly, engage constructively, and work effectively as part of a team. Responsibilities A large part of the role involves continuous monitoring and analysis of global events and activity, identifying what is significant, understanding potential impact, and helping customers anticipate and respond to risk. Analysts play a key role in ensuring risks are identified early, impacts are understood, and practical insight is provided before issues escalated. Deliver end to end intelligence briefs, including collection, processing, analysis, production, and dissemination of intelligence relating to risks impacting people, property, and assets globally. Monitor and identify emerging activity, trends, and indicators that may pose risk or have operational impact, using a combination of intelligence tools, structured research, and manual collection. Analyse information using recognised intelligence techniques and contribute clear, proportionate judgement to support proactive decision making. Produce high quality intelligence products autonomously or in support of senior colleagues, including alerts, reports, assessments, investigations, and verbal briefings. Disseminate intelligence to a range of stakeholders, both internally within Securitas and commercially to customers in the UK and internationally. Support continuous improvement through evaluation and feedback, maintaining consistency, quality, and best practice across intelligence outputs. Contribute to the development of sources, methods, and approaches, maintaining awareness of innovation and emerging best practice within intelligence. Work collaboratively with colleagues across the RIC and the wider Securitas organisation, including client facing teams and global partners. Operate in line with our core values of Integrity, Vigilance, and Helpfulness, maintaining a strong awareness of risk, safety, and compliance. Qualifications Must have the right to work in the UK permanently and have a five year checkable employment history, or be able to produce documentary evidence of any period of unemployment. Must live within a 45 minute commute to the office in Milton Keynes, or be willing to relocate. Excellent command of written and spoken English to deliver intelligence reports to various audience levels. Strong interpersonal and communication skills, with the ability to engage openly, professionally, and with warmth in day to day collaboration. Ability to prioritise and plan own work and manage time effectively to meet objectives and deadlines, while remaining calm under pressure. The ability to embody and uphold the Securitas core values of Integrity, Vigilance, and Helpfulness. Additional Information We are an inclusive employer, proud of our Level 2 Disability Confident status. We support equality through Employee Networks, the Race at Work Charter, and the Armed Forces Covenant. We celebrate diversity with events such as BSL Week, International Women's Day, PRIDE, and Black History Month. Your Benefits STRIVE - Securitas Perks gives you access to a wide range of discounts on retailers, services, and everyday spending. Dental Plans - Assistance for dental examinations, X rays, and treatment with cash back offers. HSF Health Plan - Cash plans for medical costs, covering dental check ups, contact lenses, acupuncture, and unexpected expenses. Cycle to Work - A cost effective way to purchase or upgrade bicycle and cycling equipment. Specsavers - Savings on eye tests and spectacles. WeCare - A 24/7 online GP, mental health support, fitness programs, and more. Toothfairy - Online access to dental advice and guidance. Pension Plan - Build a benefit with employer contributions and tax relief. Payroll ISA - An ISA savings account for long term finances. Free Mortgage Advice. Go & Live - Financial Well Being Hub. Death in Service Benefit - Lump sum life assurance for permanent employees.
Global Real Estate Support Planning LeadApplyremote type: On-sitelocations: London, GBRtime type: Full timeposted on: Posted Todayjob requisition id: REQ509377 JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Job Description Summary JLLT is looking for the best and brightest to join the team. We are looking for a Support Planning Analyst Lead who will be responsible for the partnership between JLLT and one of our global strategic clients based in Singapore. Our client is a team of strategic portfolio planners that helps with the development of global strategic real estate plans that deliver timely solutions to meet their real estate needs. As part of a global account team, this person will work closely with both our internal delivery teams and our client to use data and insights to make effective business decisions relating to real estate expansion, forecast and growth.This position requires a technology-savvy individual who has experience in working with commercial real estate portfolio and can use data analytics to enable business decisions supporting real estate expansion. This person will partner with our client in using data insights and problem-solving skills to develop, forecast and present scenarios to stakeholders to optimise their real estate portfolio needs. This person has skills and talents in many different areas including business consulting, project management, headcount strategic planning, occupancy management and requirement documentation. This position works collaboratively with Portfolio Planners, Delivery Managers, Business Analysts and Data Analysts across the organisation to ensure that technology deliverables meet client business requirements.If you are passionate about commercial real estate and technology, you may be just who we are looking for. We are looking for someone with the best portfolio planning and business consultancy skills around; someone with impeccable relational skills who can create win / win environments for all parties involved with the client. Key Responsibilities: Partner with client stakeholders using analytical skills to help plan and forecast commercial real estate portfolio requirements based on the data on business growth projections, people operations and historical trends. Establish strong business relationships with key stakeholders, bringing a consultative approach, and sharing information around best practices and market trends to help drive stakeholder decision-making. Partner with the delivery lead and technology teams to develop and implement commercial real estate data and analytics related programs and projects. Partner with the delivery lead, function leads and product managers to translate client business goals into actionable portfolio strategy. Partner with client stakeholders to build jointly agreed product and service roadmaps ensuring alignment with both delivery and engineering functions. Effectively communicate with and influence senior stakeholders including the management of stakeholder expectations. Support development of continuous improvement mechanisms to ensure that tools are constantly evolving to improve end user experience and adoption. Oversee a team of analysts to provide valuable client insights and analytics. Required Knowledge and Experience: 7+ years of experience within commercial real estate with focus on strategic portfolio planning, headcount planning, workplace experience and project management. Experience in presenting complex data insights to client or real estate leaders including the ability to gather data from multiple sources or systems. Experience with data analytics tools, business intelligence systems and visualization tools including SQL and other query languages. Sound understanding of how real estate supports the achievement of enterprise level goals and objectives. Experience working with technology teams with the ability to translate business requirements to technology deliverables. Understanding of human centred designed methodologies with an ability to implement methodologies in commercial real estate strategy is a plus. Excellent project management skills including attention to detail and an ability to communicate effectively with both technical and functional teams. Strong customer focus with a demonstrated ability to work seamlessly with business stakeholders, end-users, vendors, and technology teams. Skills: Management Skills + Coach and develop team members with an ability to establish strong relationships across all levels in the organisation. + Articulate and effective communicator with an ability to present to senior client stakeholders. + Organised by nature with a strong bias towards execution. + Ability to influence others and move toward a common vision or goal. Must be a team player and able to work collaboratively with and through others. Client Focus - Proactively manage and / or oversee execution of client engagements to ensure excellence, consistency, and profitability. Critical Thinker - Strong intellectual curiosity, balanced with high emotional intelligence. Analytical Skills - Has a structured approach to problem solving with a natural inclination for planning strategy and tactics. Behavioural Competencies Strategically Adept Possess a Customer Mindset Results oriented, constantly raising the bar Deals well with ambiguity Sense of urgency Strong influencing and communication skills Working Environment Flexible working environment What you can expect from us You'll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things.Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLLT can take you. Location: On-site -London, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!
Jul 30, 2026
Full time
Global Real Estate Support Planning LeadApplyremote type: On-sitelocations: London, GBRtime type: Full timeposted on: Posted Todayjob requisition id: REQ509377 JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Job Description Summary JLLT is looking for the best and brightest to join the team. We are looking for a Support Planning Analyst Lead who will be responsible for the partnership between JLLT and one of our global strategic clients based in Singapore. Our client is a team of strategic portfolio planners that helps with the development of global strategic real estate plans that deliver timely solutions to meet their real estate needs. As part of a global account team, this person will work closely with both our internal delivery teams and our client to use data and insights to make effective business decisions relating to real estate expansion, forecast and growth.This position requires a technology-savvy individual who has experience in working with commercial real estate portfolio and can use data analytics to enable business decisions supporting real estate expansion. This person will partner with our client in using data insights and problem-solving skills to develop, forecast and present scenarios to stakeholders to optimise their real estate portfolio needs. This person has skills and talents in many different areas including business consulting, project management, headcount strategic planning, occupancy management and requirement documentation. This position works collaboratively with Portfolio Planners, Delivery Managers, Business Analysts and Data Analysts across the organisation to ensure that technology deliverables meet client business requirements.If you are passionate about commercial real estate and technology, you may be just who we are looking for. We are looking for someone with the best portfolio planning and business consultancy skills around; someone with impeccable relational skills who can create win / win environments for all parties involved with the client. Key Responsibilities: Partner with client stakeholders using analytical skills to help plan and forecast commercial real estate portfolio requirements based on the data on business growth projections, people operations and historical trends. Establish strong business relationships with key stakeholders, bringing a consultative approach, and sharing information around best practices and market trends to help drive stakeholder decision-making. Partner with the delivery lead and technology teams to develop and implement commercial real estate data and analytics related programs and projects. Partner with the delivery lead, function leads and product managers to translate client business goals into actionable portfolio strategy. Partner with client stakeholders to build jointly agreed product and service roadmaps ensuring alignment with both delivery and engineering functions. Effectively communicate with and influence senior stakeholders including the management of stakeholder expectations. Support development of continuous improvement mechanisms to ensure that tools are constantly evolving to improve end user experience and adoption. Oversee a team of analysts to provide valuable client insights and analytics. Required Knowledge and Experience: 7+ years of experience within commercial real estate with focus on strategic portfolio planning, headcount planning, workplace experience and project management. Experience in presenting complex data insights to client or real estate leaders including the ability to gather data from multiple sources or systems. Experience with data analytics tools, business intelligence systems and visualization tools including SQL and other query languages. Sound understanding of how real estate supports the achievement of enterprise level goals and objectives. Experience working with technology teams with the ability to translate business requirements to technology deliverables. Understanding of human centred designed methodologies with an ability to implement methodologies in commercial real estate strategy is a plus. Excellent project management skills including attention to detail and an ability to communicate effectively with both technical and functional teams. Strong customer focus with a demonstrated ability to work seamlessly with business stakeholders, end-users, vendors, and technology teams. Skills: Management Skills + Coach and develop team members with an ability to establish strong relationships across all levels in the organisation. + Articulate and effective communicator with an ability to present to senior client stakeholders. + Organised by nature with a strong bias towards execution. + Ability to influence others and move toward a common vision or goal. Must be a team player and able to work collaboratively with and through others. Client Focus - Proactively manage and / or oversee execution of client engagements to ensure excellence, consistency, and profitability. Critical Thinker - Strong intellectual curiosity, balanced with high emotional intelligence. Analytical Skills - Has a structured approach to problem solving with a natural inclination for planning strategy and tactics. Behavioural Competencies Strategically Adept Possess a Customer Mindset Results oriented, constantly raising the bar Deals well with ambiguity Sense of urgency Strong influencing and communication skills Working Environment Flexible working environment What you can expect from us You'll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things.Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLLT can take you. Location: On-site -London, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!
Global Real Estate Support Planning LeadApplyremote type: On-sitelocations: London, GBRtime type: Full timeposted on: Posted Todayjob requisition id: REQ509377 JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Job Description Summary JLLT is looking for the best and brightest to join the team. We are looking for a Support Planning Analyst Lead who will be responsible for the partnership between JLLT and one of our global strategic clients based in Singapore. Our client is a team of strategic portfolio planners that helps with the development of global strategic real estate plans that deliver timely solutions to meet their real estate needs. As part of a global account team, this person will work closely with both our internal delivery teams and our client to use data and insights to make effective business decisions relating to real estate expansion, forecast and growth.This position requires a technology-savvy individual who has experience in working with commercial real estate portfolio and can use data analytics to enable business decisions supporting real estate expansion. This person will partner with our client in using data insights and problem-solving skills to develop, forecast and present scenarios to stakeholders to optimise their real estate portfolio needs. This person has skills and talents in many different areas including business consulting, project management, headcount strategic planning, occupancy management and requirement documentation. This position works collaboratively with Portfolio Planners, Delivery Managers, Business Analysts and Data Analysts across the organisation to ensure that technology deliverables meet client business requirements.If you are passionate about commercial real estate and technology, you may be just who we are looking for. We are looking for someone with the best portfolio planning and business consultancy skills around; someone with impeccable relational skills who can create win / win environments for all parties involved with the client. Key Responsibilities: Partner with client stakeholders using analytical skills to help plan and forecast commercial real estate portfolio requirements based on the data on business growth projections, people operations and historical trends. Establish strong business relationships with key stakeholders, bringing a consultative approach, and sharing information around best practices and market trends to help drive stakeholder decision-making. Partner with the delivery lead and technology teams to develop and implement commercial real estate data and analytics related programs and projects. Partner with the delivery lead, function leads and product managers to translate client business goals into actionable portfolio strategy. Partner with client stakeholders to build jointly agreed product and service roadmaps ensuring alignment with both delivery and engineering functions. Effectively communicate with and influence senior stakeholders including the management of stakeholder expectations. Support development of continuous improvement mechanisms to ensure that tools are constantly evolving to improve end user experience and adoption. Oversee a team of analysts to provide valuable client insights and analytics. Required Knowledge and Experience: 7+ years of experience within commercial real estate with focus on strategic portfolio planning, headcount planning, workplace experience and project management. Experience in presenting complex data insights to client or real estate leaders including the ability to gather data from multiple sources or systems. Experience with data analytics tools, business intelligence systems and visualization tools including SQL and other query languages. Sound understanding of how real estate supports the achievement of enterprise level goals and objectives. Experience working with technology teams with the ability to translate business requirements to technology deliverables. Understanding of human centred designed methodologies with an ability to implement methodologies in commercial real estate strategy is a plus. Excellent project management skills including attention to detail and an ability to communicate effectively with both technical and functional teams. Strong customer focus with a demonstrated ability to work seamlessly with business stakeholders, end-users, vendors, and technology teams. Skills: Management Skills + Coach and develop team members with an ability to establish strong relationships across all levels in the organisation. + Articulate and effective communicator with an ability to present to senior client stakeholders. + Organised by nature with a strong bias towards execution. + Ability to influence others and move toward a common vision or goal. Must be a team player and able to work collaboratively with and through others. Client Focus - Proactively manage and / or oversee execution of client engagements to ensure excellence, consistency, and profitability. Critical Thinker - Strong intellectual curiosity, balanced with high emotional intelligence. Analytical Skills - Has a structured approach to problem solving with a natural inclination for planning strategy and tactics. Behavioural Competencies Strategically Adept Possess a Customer Mindset Results oriented, constantly raising the bar Deals well with ambiguity Sense of urgency Strong influencing and communication skills Working Environment Flexible working environment What you can expect from us You'll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things.Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLLT can take you. Location: On-site -London, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!
Jul 30, 2026
Full time
Global Real Estate Support Planning LeadApplyremote type: On-sitelocations: London, GBRtime type: Full timeposted on: Posted Todayjob requisition id: REQ509377 JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Job Description Summary JLLT is looking for the best and brightest to join the team. We are looking for a Support Planning Analyst Lead who will be responsible for the partnership between JLLT and one of our global strategic clients based in Singapore. Our client is a team of strategic portfolio planners that helps with the development of global strategic real estate plans that deliver timely solutions to meet their real estate needs. As part of a global account team, this person will work closely with both our internal delivery teams and our client to use data and insights to make effective business decisions relating to real estate expansion, forecast and growth.This position requires a technology-savvy individual who has experience in working with commercial real estate portfolio and can use data analytics to enable business decisions supporting real estate expansion. This person will partner with our client in using data insights and problem-solving skills to develop, forecast and present scenarios to stakeholders to optimise their real estate portfolio needs. This person has skills and talents in many different areas including business consulting, project management, headcount strategic planning, occupancy management and requirement documentation. This position works collaboratively with Portfolio Planners, Delivery Managers, Business Analysts and Data Analysts across the organisation to ensure that technology deliverables meet client business requirements.If you are passionate about commercial real estate and technology, you may be just who we are looking for. We are looking for someone with the best portfolio planning and business consultancy skills around; someone with impeccable relational skills who can create win / win environments for all parties involved with the client. Key Responsibilities: Partner with client stakeholders using analytical skills to help plan and forecast commercial real estate portfolio requirements based on the data on business growth projections, people operations and historical trends. Establish strong business relationships with key stakeholders, bringing a consultative approach, and sharing information around best practices and market trends to help drive stakeholder decision-making. Partner with the delivery lead and technology teams to develop and implement commercial real estate data and analytics related programs and projects. Partner with the delivery lead, function leads and product managers to translate client business goals into actionable portfolio strategy. Partner with client stakeholders to build jointly agreed product and service roadmaps ensuring alignment with both delivery and engineering functions. Effectively communicate with and influence senior stakeholders including the management of stakeholder expectations. Support development of continuous improvement mechanisms to ensure that tools are constantly evolving to improve end user experience and adoption. Oversee a team of analysts to provide valuable client insights and analytics. Required Knowledge and Experience: 7+ years of experience within commercial real estate with focus on strategic portfolio planning, headcount planning, workplace experience and project management. Experience in presenting complex data insights to client or real estate leaders including the ability to gather data from multiple sources or systems. Experience with data analytics tools, business intelligence systems and visualization tools including SQL and other query languages. Sound understanding of how real estate supports the achievement of enterprise level goals and objectives. Experience working with technology teams with the ability to translate business requirements to technology deliverables. Understanding of human centred designed methodologies with an ability to implement methodologies in commercial real estate strategy is a plus. Excellent project management skills including attention to detail and an ability to communicate effectively with both technical and functional teams. Strong customer focus with a demonstrated ability to work seamlessly with business stakeholders, end-users, vendors, and technology teams. Skills: Management Skills + Coach and develop team members with an ability to establish strong relationships across all levels in the organisation. + Articulate and effective communicator with an ability to present to senior client stakeholders. + Organised by nature with a strong bias towards execution. + Ability to influence others and move toward a common vision or goal. Must be a team player and able to work collaboratively with and through others. Client Focus - Proactively manage and / or oversee execution of client engagements to ensure excellence, consistency, and profitability. Critical Thinker - Strong intellectual curiosity, balanced with high emotional intelligence. Analytical Skills - Has a structured approach to problem solving with a natural inclination for planning strategy and tactics. Behavioural Competencies Strategically Adept Possess a Customer Mindset Results oriented, constantly raising the bar Deals well with ambiguity Sense of urgency Strong influencing and communication skills Working Environment Flexible working environment What you can expect from us You'll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things.Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLLT can take you. Location: On-site -London, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!
Senior 1st Line Support / Senior Service Desk Analyst/ Team Lead - Based in Wakefield area- Mon - Fri needed to provide end user support. As Senior Service Desk Analyst you will be that technical go to person for the team and help with monitoring calls, troubleshooting and being technical escalation point click apply for full job details
May 31, 2026
Full time
Senior 1st Line Support / Senior Service Desk Analyst/ Team Lead - Based in Wakefield area- Mon - Fri needed to provide end user support. As Senior Service Desk Analyst you will be that technical go to person for the team and help with monitoring calls, troubleshooting and being technical escalation point click apply for full job details
Senior 1st Line Support / Senior Service Desk Analyst/ Team Lead - Based in Wakefield area- Mon - Fri needed to provide end user support. As Senior Service Desk Analyst you will be that technical go to person for the team and help with monitoring calls, troubleshooting and being technical escalation point click apply for full job details
May 30, 2026
Full time
Senior 1st Line Support / Senior Service Desk Analyst/ Team Lead - Based in Wakefield area- Mon - Fri needed to provide end user support. As Senior Service Desk Analyst you will be that technical go to person for the team and help with monitoring calls, troubleshooting and being technical escalation point click apply for full job details
Senior 1st Line Support / Senior Service Desk Analyst/ Team Lead - Based in Wakefield area- Mon - Fri needed to provide end user support. As Senior Service Desk Analyst you will be that technical go to person for the team and help with monitoring calls, troubleshooting and being technical escalation point click apply for full job details
May 30, 2026
Full time
Senior 1st Line Support / Senior Service Desk Analyst/ Team Lead - Based in Wakefield area- Mon - Fri needed to provide end user support. As Senior Service Desk Analyst you will be that technical go to person for the team and help with monitoring calls, troubleshooting and being technical escalation point click apply for full job details
IT Service Desk Analyst When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. IT Service Desk Analyst Exemplar Health Care Support Centre, Sheffield Position : IT Service Desk Analyst (1st line) Location : 17 Europa View, Sheffield, S9 1XH Contract type : Permanent, full time Rate : £27,182 per annum This is an exciting opportunity to join our IT Department and play a key role in delivering IT support across our rapidly growing organisation. As a 1st Line Service Desk Analyst, you are the first point of contact for users needing technical support. Your role involves answering calls, emails and tickets, logging incidents accurately and providing initial troubleshooting for hardware, software and network issues. You will resolve common problems or escalate more complex issues to senior teams when needed. Excellent communication and customer service skills are essential. About Exemplar Health Care Exemplar Health Care is one of the country s leading nursing care providers for adults living with complex needs. We have 50+ care homes across England that support adults living with complex mental health needs, dementia, neuro-disabilities and physical disabilities. As well as stable and secure employment opportunities, we offer great benefits and perks, and plenty of opportunities to learn, develop and progress About the role Act as the first point of contact for all IT support queries Answer calls, emails and self-service tickets promptly Log and categorise incidents and service requests accurately Provide first-line troubleshooting for hardware, software and network issues Guide users through solutions in a clear and friendly manner Escalate complex or unresolved issues to second-line support Maintain detailed and accurate records in the ticketing system Set up and configure new user accounts, equipment and basic software Support password resets and access requests About you proven 1st line Service Desk support (min 2 years) Supporting Windows 11 and Microsoft 365 excellent customer service skills knowledge of Windows Server Operating Systems (2016, 2019) strong work ethic and self-motivation with the ability to work under pressure knowledge of networking technologies TCP/IP, DNS, LAN, WAN, DHCP Active Directory iPhones Desirable systems experience: Intune iOS / iPad SolarWinds Service Desk Sophos Draytek Barracuda Datto Mac OS experience Manage Engine- Exchange Plus and AD Manager Plus Qualifications GCSE S at Grade C or above in English & Mathematics or equivalent Industry Standard computing qualifications such as Microsoft and CompTIA, CompTIA Network+, Security+, Server+ or other certification ITIL Foundation Qualification (desirable). What we offer We offer great rewards and perks including: excellent supervision, peer support, learning opportunities and career prospects retail and lifestyle discounts free DBS check 24/7 counselling and support 25 days annual leave allowance plus bank holidays Blue Light Card eligibility. How to apply Sound good? We d love to hear from you. Click the button to APPLY NOW .
May 29, 2026
Full time
IT Service Desk Analyst When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. IT Service Desk Analyst Exemplar Health Care Support Centre, Sheffield Position : IT Service Desk Analyst (1st line) Location : 17 Europa View, Sheffield, S9 1XH Contract type : Permanent, full time Rate : £27,182 per annum This is an exciting opportunity to join our IT Department and play a key role in delivering IT support across our rapidly growing organisation. As a 1st Line Service Desk Analyst, you are the first point of contact for users needing technical support. Your role involves answering calls, emails and tickets, logging incidents accurately and providing initial troubleshooting for hardware, software and network issues. You will resolve common problems or escalate more complex issues to senior teams when needed. Excellent communication and customer service skills are essential. About Exemplar Health Care Exemplar Health Care is one of the country s leading nursing care providers for adults living with complex needs. We have 50+ care homes across England that support adults living with complex mental health needs, dementia, neuro-disabilities and physical disabilities. As well as stable and secure employment opportunities, we offer great benefits and perks, and plenty of opportunities to learn, develop and progress About the role Act as the first point of contact for all IT support queries Answer calls, emails and self-service tickets promptly Log and categorise incidents and service requests accurately Provide first-line troubleshooting for hardware, software and network issues Guide users through solutions in a clear and friendly manner Escalate complex or unresolved issues to second-line support Maintain detailed and accurate records in the ticketing system Set up and configure new user accounts, equipment and basic software Support password resets and access requests About you proven 1st line Service Desk support (min 2 years) Supporting Windows 11 and Microsoft 365 excellent customer service skills knowledge of Windows Server Operating Systems (2016, 2019) strong work ethic and self-motivation with the ability to work under pressure knowledge of networking technologies TCP/IP, DNS, LAN, WAN, DHCP Active Directory iPhones Desirable systems experience: Intune iOS / iPad SolarWinds Service Desk Sophos Draytek Barracuda Datto Mac OS experience Manage Engine- Exchange Plus and AD Manager Plus Qualifications GCSE S at Grade C or above in English & Mathematics or equivalent Industry Standard computing qualifications such as Microsoft and CompTIA, CompTIA Network+, Security+, Server+ or other certification ITIL Foundation Qualification (desirable). What we offer We offer great rewards and perks including: excellent supervision, peer support, learning opportunities and career prospects retail and lifestyle discounts free DBS check 24/7 counselling and support 25 days annual leave allowance plus bank holidays Blue Light Card eligibility. How to apply Sound good? We d love to hear from you. Click the button to APPLY NOW .
AnalystApplylocations: London, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R260189 Position Overview The Apollo Capital Solutions Syndication team is seeking a detail-oriented Analyst to support all aspects of the syndication process and broader capital markets activities. This is a high-volume, fast-paced seat on a lean team; the Analyst will be expected to be highly responsive, work flexibly across Europe market hours and produce institutional-quality deliverables under tight deadlines. As a key point-of-contact for accounts alongside senior syndication professionals, the Analyst will develop strong relationships with prospective buyers and existing accounts. The Analyst will also be responsible for supporting transactions and projects including investment and syndication materials, comp sets and market data, pitch materials and investor requests and presentations.As a critical member of a small syndication team, the Analyst will execute all aspects of the syndication process for investment grade debt (including 4(a)(2) and 144A private placements), sub-investment grade debt, preferred / structured equity and other hybrid instruments across a variety of industries. Primary Responsibilities: Producing polished, client-ready PowerPoint materials - including syndication launch decks, lender presentations, IC memos and investor updates - to Apollo brand standards under tight turnarounds Supporting the syndication execution across investments for both financial sponsors and corporate / non-sponsor transactions Supporting senior-level syndication professionals in determining, recommending and marketing optimal structures and terms to clear the market Building and maintaining pricing analyses, comp sets and term sheet comparisons across IG, sub-IG and hybrid instruments to support pricing recommendations Attending all pipeline calls and investment committee meetings to help manage deal flow Developing timely insight into current capital markets, technical trends and analysis, investor types and profile tracking and management Preparing, organizing and maintaining deal-related syndication materials, analyses and reporting, including internal / external presentation materials Maintaining day-to-day account dialogue alongside senior syndication professionals, including tracking investor feedback, allocations and reverse inquiries Building and maintaining databases in Salesforce and other data platforms; identifying opportunities to automate recurring data and reporting workflows using internal AI tools Coordinating syndication activities and updates with senior team members across the platform Qualifications & Experience One to three years of investment banking experience at a top-tier investment bank, including successful completion of a formal investment banking analyst training program Bachelor's degree required, with a degree in finance, accounting, economics, or a related quantitative discipline preferred; proven track record of academic success and achievement Demonstrated ability to produce polished, board- and investor-ready presentation materials independently; advanced PowerPoint skills are essential Strong Microsoft Excel proficiency and Bloomberg fluency Strong analytical and problem-solving skills; strong written and verbal communication skills Ability to balance multiple workstreams simultaneously with strong attention to detail and excellent organizational skills Comfortable operating in a deal-driven environment with unpredictable hours as transactions require; high responsiveness and ownership over deliverables are a must Self-starter with the ability to show initiative and operate with limited oversight Collaborative and able to effectively communicate across teams (including legal, compliance, finance, risk, operations and technology) as well as able to work independently Excels in a lean, rigorous and fast-paced team-oriented work environment Preferred: Prior experience in Debt Capital Markets, Private Placements, Leveraged Finance or on a Syndicate desk preferred Direct exposure to credit financings, debt pricing, syndication execution, or hybrid / structured capital transactions Strong interest in credit investing and specifically in private credit (investment grade and sub-investment grade, including hybrid strategies) Familiarity with investment banking and capital markets data tools (e.g., Capital IQ, Dealogic, LCD / PitchBook, Ipreo) Experience with data management and / or AI-enabled platforms and workflows ABOUT APOLLO Apollo is a high-growth, global alternative asset manager. In our asset management business, we seek to provide our clients excess return at every point along the risk-reward spectrum from investment grade credit to private equity. For more than three decades, our investing expertise across our fully integrated platform has served the financial return needs of our clients and provided businesses with innovative capital solutions for growth. Through Athene, our retirement services business, we specialize in helping clients achieve financial security by providing a suite of retirement savings products and acting as a solutions provider to institutions. Our patient, creative, and knowledgeable approach to investing aligns our clients, businesses we invest in, our employees, and the communities we impact, to expand opportunity and achieve positive outcomes. As of December 31, 2024, Apollo had approximately $751 billion of assets under management. To learn more, please visit . OUR PURPOSE AND CORE VALUES Our clients rely on our investment acumen to help secure their future. We must never lose our focus and determination to be the best investors and most trusted partners on their behalf. We strive to be: The leading provider of retirement income solutions to institutions, companies, and individuals. The leading provider of capital solutions to companies. Our breadth and scale enable us to deliver capital for even the largest projects - and our small firm mindset ensures we will be a thoughtful and dedicated partner to these organizations. We are committed to helping them build stronger businesses. A leading contributor to addressing some of the biggest issues facing the world today - such as energy transition, accelerating the adoption of new technologies, and social impact - where innovative approaches to investing can make a positive difference.We are building a unique firm of extraordinary colleagues who: Outperform Expectations Challenge Convention Champion Opportunity Lead Responsibly Drive CollaborationAs One Apollo team, we believe that doing great work and having fun go hand in hand, and we are proud of what we can achieve together. OUR BENEFITS Apollo relies on its people to keep it a leader in alternative investment management, and the firm's benefit programs are crafted to offer meaningful coverage for both you and your family. Apollo Global Management, Inc. (together with its subsidiaries and affiliates) is committed to championing opportunity. The firm and its affiliates comply with applicable discrimination and equal opportunities legislation in all of its jurisdictions and do not discriminate in employment or recruitment based on race, color, religion, gender, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or any other protected characteristic under applicable law. The contents of the qualifications and experience section of this job description are a guideline only. If an applicant can otherwise demonstrate their suitability for the role they will be considered.
May 29, 2026
Full time
AnalystApplylocations: London, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R260189 Position Overview The Apollo Capital Solutions Syndication team is seeking a detail-oriented Analyst to support all aspects of the syndication process and broader capital markets activities. This is a high-volume, fast-paced seat on a lean team; the Analyst will be expected to be highly responsive, work flexibly across Europe market hours and produce institutional-quality deliverables under tight deadlines. As a key point-of-contact for accounts alongside senior syndication professionals, the Analyst will develop strong relationships with prospective buyers and existing accounts. The Analyst will also be responsible for supporting transactions and projects including investment and syndication materials, comp sets and market data, pitch materials and investor requests and presentations.As a critical member of a small syndication team, the Analyst will execute all aspects of the syndication process for investment grade debt (including 4(a)(2) and 144A private placements), sub-investment grade debt, preferred / structured equity and other hybrid instruments across a variety of industries. Primary Responsibilities: Producing polished, client-ready PowerPoint materials - including syndication launch decks, lender presentations, IC memos and investor updates - to Apollo brand standards under tight turnarounds Supporting the syndication execution across investments for both financial sponsors and corporate / non-sponsor transactions Supporting senior-level syndication professionals in determining, recommending and marketing optimal structures and terms to clear the market Building and maintaining pricing analyses, comp sets and term sheet comparisons across IG, sub-IG and hybrid instruments to support pricing recommendations Attending all pipeline calls and investment committee meetings to help manage deal flow Developing timely insight into current capital markets, technical trends and analysis, investor types and profile tracking and management Preparing, organizing and maintaining deal-related syndication materials, analyses and reporting, including internal / external presentation materials Maintaining day-to-day account dialogue alongside senior syndication professionals, including tracking investor feedback, allocations and reverse inquiries Building and maintaining databases in Salesforce and other data platforms; identifying opportunities to automate recurring data and reporting workflows using internal AI tools Coordinating syndication activities and updates with senior team members across the platform Qualifications & Experience One to three years of investment banking experience at a top-tier investment bank, including successful completion of a formal investment banking analyst training program Bachelor's degree required, with a degree in finance, accounting, economics, or a related quantitative discipline preferred; proven track record of academic success and achievement Demonstrated ability to produce polished, board- and investor-ready presentation materials independently; advanced PowerPoint skills are essential Strong Microsoft Excel proficiency and Bloomberg fluency Strong analytical and problem-solving skills; strong written and verbal communication skills Ability to balance multiple workstreams simultaneously with strong attention to detail and excellent organizational skills Comfortable operating in a deal-driven environment with unpredictable hours as transactions require; high responsiveness and ownership over deliverables are a must Self-starter with the ability to show initiative and operate with limited oversight Collaborative and able to effectively communicate across teams (including legal, compliance, finance, risk, operations and technology) as well as able to work independently Excels in a lean, rigorous and fast-paced team-oriented work environment Preferred: Prior experience in Debt Capital Markets, Private Placements, Leveraged Finance or on a Syndicate desk preferred Direct exposure to credit financings, debt pricing, syndication execution, or hybrid / structured capital transactions Strong interest in credit investing and specifically in private credit (investment grade and sub-investment grade, including hybrid strategies) Familiarity with investment banking and capital markets data tools (e.g., Capital IQ, Dealogic, LCD / PitchBook, Ipreo) Experience with data management and / or AI-enabled platforms and workflows ABOUT APOLLO Apollo is a high-growth, global alternative asset manager. In our asset management business, we seek to provide our clients excess return at every point along the risk-reward spectrum from investment grade credit to private equity. For more than three decades, our investing expertise across our fully integrated platform has served the financial return needs of our clients and provided businesses with innovative capital solutions for growth. Through Athene, our retirement services business, we specialize in helping clients achieve financial security by providing a suite of retirement savings products and acting as a solutions provider to institutions. Our patient, creative, and knowledgeable approach to investing aligns our clients, businesses we invest in, our employees, and the communities we impact, to expand opportunity and achieve positive outcomes. As of December 31, 2024, Apollo had approximately $751 billion of assets under management. To learn more, please visit . OUR PURPOSE AND CORE VALUES Our clients rely on our investment acumen to help secure their future. We must never lose our focus and determination to be the best investors and most trusted partners on their behalf. We strive to be: The leading provider of retirement income solutions to institutions, companies, and individuals. The leading provider of capital solutions to companies. Our breadth and scale enable us to deliver capital for even the largest projects - and our small firm mindset ensures we will be a thoughtful and dedicated partner to these organizations. We are committed to helping them build stronger businesses. A leading contributor to addressing some of the biggest issues facing the world today - such as energy transition, accelerating the adoption of new technologies, and social impact - where innovative approaches to investing can make a positive difference.We are building a unique firm of extraordinary colleagues who: Outperform Expectations Challenge Convention Champion Opportunity Lead Responsibly Drive CollaborationAs One Apollo team, we believe that doing great work and having fun go hand in hand, and we are proud of what we can achieve together. OUR BENEFITS Apollo relies on its people to keep it a leader in alternative investment management, and the firm's benefit programs are crafted to offer meaningful coverage for both you and your family. Apollo Global Management, Inc. (together with its subsidiaries and affiliates) is committed to championing opportunity. The firm and its affiliates comply with applicable discrimination and equal opportunities legislation in all of its jurisdictions and do not discriminate in employment or recruitment based on race, color, religion, gender, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or any other protected characteristic under applicable law. The contents of the qualifications and experience section of this job description are a guideline only. If an applicant can otherwise demonstrate their suitability for the role they will be considered.
Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. Nscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility. We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you'll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you'll be contributing to building the technology that powers the future. About the Role We are hiring a Support Desk Analyst to join our Support & Operations team and serve as the frontline of our technical support organization. In this role, you will provide first- and second-line technical support to both internal teams and customers. You will handle incoming support requests, troubleshoot technical issues, and elevate more complex challenges to specialist teams. This role requires strong problem solving ability, clear communication, and a structured, methodical approach in a fast paced, high growth environment. Your work will directly impact customer satisfaction, internal productivity, and operational excellence. What you'll be doing Support Delivery & Ticket Management Handle incoming support requests via email, ticketing systems, and chat channels. Diagnose and resolve technical issues for internal users and customers. Log, track, and maintain accurate updates on all support tickets. Prioritize and elevate issues appropriately based on severity and impact. Maintain professional, clear, and courteous communication with all stakeholders. Technical Troubleshooting Provide first-line technical support for hardware, software, and cloud infrastructure issues. Troubleshoot connectivity, access, authentication, and configuration problems. Document issues and resolutions to build and maintain a searchable knowledge base. Identify recurring patterns and elevate systemic issues to engineering teams. User Support & Enablement Assist users with account setup, permissions, and authentication challenges. Provide clear, easy-to-understand technical guidance to non-technical users. Support onboarding and off boarding processes with technical provisioning and deprovisioning. Create and maintain documentation for common support scenarios. System & Process Improvement Contribute to continuous improvement of support workflows and procedures. Identify opportunities to automate repetitive or manual tasks. Participate in team knowledge sharing and training sessions. Support implementation of new support tools and systems. Cross-Functional Collaboration Work closely with Internal IT, Infrastructure, and Platform Engineering teams. Coordinate escalations with specialist teams to ensure timely resolution. Support incident response processes and contribute to resolution efforts. Communicate effectively with both technical and non-technical stakeholders. About You 2-3 years of experience in a technical support, help desk, or similar customer facing technical role. Strong troubleshooting and analytical problem solving skills. Excellent written and verbal communication skills. Ability to work effectively in a fast paced, high growth environment. Highly organized, disciplined, and detail oriented. Reliable and methodical with a strong sense of ownership. Strong team player with the ability to build positive working relationships. Technical Knowledge Solid understanding of IT fundamentals (networking, operating systems, cloud concepts). Experience supporting Windows and/or macOS environments. Familiarity with ticketing systems and support tools. Basic understanding of IT security and data protection principles. Experience using remote support tools and VPN technologies. Preferred Experience in a startup or scale up environment. Familiarity with cloud platforms (AWS, GCP, Azure). Exposure to GPU infrastructure or AI/ML tooling environments. Knowledge of IT Service Management (ITIL) practices. CompTIA A+, Security+, or similar certifications. Experience supporting engineering or technical teams. Mindset & Attributes Proactive, solution oriented approach. Calm and professional under pressure. Genuine desire to help and support others. Quick learner with adaptability to new tools and processes. Strong work ethic and commitment to delivering excellent service. Comfortable working independently and collaboratively. What we can offer you At Nscale, you'll find a collaborative, supportive, and innovative environment where your contributions spark real impact. We're building something extraordinary, and we want you at the core. Highly competitive package (base + equity) with reviews every 12 months. Join one of the fastest growing tech startups - your chance to collaborate with brilliant minds and support cutting edge AI infrastructure. Expect a dynamic progression plan tailored to your ambitions. Grow into senior support, specialist engineering, or broader technical roles with our full support. Human First Flexibility: We treat you as humans first. Our flexible workplace trusts Nscalers to deliver, giving you the autonomy to shape your day around life's moments. Learning & Development: Access training resources and certification support to advance your technical skills. Career Growth: Clear pathways into senior support, infrastructure, platform engineering, or other technical career tracks. We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio economic backgrounds. If there's anything we can do to accommodate your specific situation, please let us know. The responsibilities outlined in this job description are not exhaustive and are intended to provide a general overview of the position. The employee may be required to perform additional duties, tasks, and responsibilities as assigned by management, consistent with the skills and qualifications required for the role. For information on how Nscale handles candidate personal data, please see our Employee & Candidate Privacy Notice:Here.
May 29, 2026
Full time
Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. Nscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility. We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you'll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you'll be contributing to building the technology that powers the future. About the Role We are hiring a Support Desk Analyst to join our Support & Operations team and serve as the frontline of our technical support organization. In this role, you will provide first- and second-line technical support to both internal teams and customers. You will handle incoming support requests, troubleshoot technical issues, and elevate more complex challenges to specialist teams. This role requires strong problem solving ability, clear communication, and a structured, methodical approach in a fast paced, high growth environment. Your work will directly impact customer satisfaction, internal productivity, and operational excellence. What you'll be doing Support Delivery & Ticket Management Handle incoming support requests via email, ticketing systems, and chat channels. Diagnose and resolve technical issues for internal users and customers. Log, track, and maintain accurate updates on all support tickets. Prioritize and elevate issues appropriately based on severity and impact. Maintain professional, clear, and courteous communication with all stakeholders. Technical Troubleshooting Provide first-line technical support for hardware, software, and cloud infrastructure issues. Troubleshoot connectivity, access, authentication, and configuration problems. Document issues and resolutions to build and maintain a searchable knowledge base. Identify recurring patterns and elevate systemic issues to engineering teams. User Support & Enablement Assist users with account setup, permissions, and authentication challenges. Provide clear, easy-to-understand technical guidance to non-technical users. Support onboarding and off boarding processes with technical provisioning and deprovisioning. Create and maintain documentation for common support scenarios. System & Process Improvement Contribute to continuous improvement of support workflows and procedures. Identify opportunities to automate repetitive or manual tasks. Participate in team knowledge sharing and training sessions. Support implementation of new support tools and systems. Cross-Functional Collaboration Work closely with Internal IT, Infrastructure, and Platform Engineering teams. Coordinate escalations with specialist teams to ensure timely resolution. Support incident response processes and contribute to resolution efforts. Communicate effectively with both technical and non-technical stakeholders. About You 2-3 years of experience in a technical support, help desk, or similar customer facing technical role. Strong troubleshooting and analytical problem solving skills. Excellent written and verbal communication skills. Ability to work effectively in a fast paced, high growth environment. Highly organized, disciplined, and detail oriented. Reliable and methodical with a strong sense of ownership. Strong team player with the ability to build positive working relationships. Technical Knowledge Solid understanding of IT fundamentals (networking, operating systems, cloud concepts). Experience supporting Windows and/or macOS environments. Familiarity with ticketing systems and support tools. Basic understanding of IT security and data protection principles. Experience using remote support tools and VPN technologies. Preferred Experience in a startup or scale up environment. Familiarity with cloud platforms (AWS, GCP, Azure). Exposure to GPU infrastructure or AI/ML tooling environments. Knowledge of IT Service Management (ITIL) practices. CompTIA A+, Security+, or similar certifications. Experience supporting engineering or technical teams. Mindset & Attributes Proactive, solution oriented approach. Calm and professional under pressure. Genuine desire to help and support others. Quick learner with adaptability to new tools and processes. Strong work ethic and commitment to delivering excellent service. Comfortable working independently and collaboratively. What we can offer you At Nscale, you'll find a collaborative, supportive, and innovative environment where your contributions spark real impact. We're building something extraordinary, and we want you at the core. Highly competitive package (base + equity) with reviews every 12 months. Join one of the fastest growing tech startups - your chance to collaborate with brilliant minds and support cutting edge AI infrastructure. Expect a dynamic progression plan tailored to your ambitions. Grow into senior support, specialist engineering, or broader technical roles with our full support. Human First Flexibility: We treat you as humans first. Our flexible workplace trusts Nscalers to deliver, giving you the autonomy to shape your day around life's moments. Learning & Development: Access training resources and certification support to advance your technical skills. Career Growth: Clear pathways into senior support, infrastructure, platform engineering, or other technical career tracks. We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio economic backgrounds. If there's anything we can do to accommodate your specific situation, please let us know. The responsibilities outlined in this job description are not exhaustive and are intended to provide a general overview of the position. The employee may be required to perform additional duties, tasks, and responsibilities as assigned by management, consistent with the skills and qualifications required for the role. For information on how Nscale handles candidate personal data, please see our Employee & Candidate Privacy Notice:Here.
