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About Black Pear Electrical Black Pear Electrical is a growing, values led electrical contractor delivering high quality commercial, industrial and education sector projects across the Midlands and beyond. We are ISO 9001:2015 certified and committed to delivering work that is safe, compliant and consistently to a high standard. Our culture is built around five core values. Being trustworthy, being quality conscious, being customer oriented, being positive and being respectful. These values shape how we work with our clients, how we support our engineers and how we grow the business. We believe in doing things properly, investing in people and building long term relationships rather than chasing short term gains. This role offers a genuine opportunity for the right individual to shape their own division, build and lead a team of engineers, and play a key role in the continued growth of Black Pear Electrical. The Role The Contracts Manager will have overall responsibility for the successful delivery of multiple electrical projects from initial enquiry through to completion and client handover. You will balance technical excellence with commercial awareness, while upholding the standards, behaviours and values that define Black Pear Electrical. This is a senior, hands on role requiring strong leadership, organisation and decision making. You will be trusted to manage risk, margin, quality and people, while being fully accountable for the performance of your projects and team. Key Responsibilities Managing multiple projects from enquiry, estimating and mobilisation through to completion and handover Identifying and developing opportunities with new and existing clients and supporting work winning activity Overseeing a varied portfolio of work across commercial, industrial and education sectors Acting as the primary point of contact for clients, consultants and key stakeholders Attending site, progress and design meetings as required Producing, reviewing and approving job specific documentation including RAMS and construction phase information Managing project cost control, margin and profitability Working to agreed monthly financial, operational and performance targets Ensuring projects are delivered safely, on programme and to the required quality standard Providing technical and operational support to engineers and administrative staff Recruiting, developing and managing directly employed engineers and sub contract labour Building, leading and retaining a high performing team of engineers Completing engineer appraisals, mentoring and development planning Taking overall responsibility for Health & Safety compliance across your projects Acting as a NICEIC Qualifying Supervisor for the business, taking responsibility for technical compliance, inspection, testing, certification and standards of workmanship Supporting NICEIC assessments and audits and ensuring any corrective actions are implemented and embedded Maintaining quality control and driving continuous improvement in line with our ISO 9001 Quality Management System Maintaining a professional, confident and consistent client facing presence Being willing and able to undertake all duties reasonably associated with the role Estimating and Commercial Responsibility A minimum of three years' experience in estimating and contracts management is essential Primary responsibility for estimating and pricing projects up to £300,000 in value Experience pricing commercial, education, retail and some domestic projects, including design and build works Ability to read, interpret and work from construction drawings and specifications Strong understanding of procurement, supplier engagement and cost forecasting Ensuring quotations are accurate, competitive and delivered within agreed timescales Personal Requirements Driven, proactive and highly organised with strong attention to detail Commercially aware with a clear understanding of margin, risk and profitability Able to work under pressure and manage multiple live projects simultaneously Financial targets form part of this role and achieving them is critical to the business Willing to travel to sites, which may occasionally be outside normal working hours Genuinely willing to support projects of all sizes, from small works to large contracts Confident communicator with a professional manner when representing the company Strong leadership style with the ability to motivate, support and develop others Skills and Experience Fully qualified Electrician with proven experience in a senior electrical or contracts role Strong background in electrical installation, maintenance and project delivery Excellent understanding of electrical regulations, standards and safe systems of work Proven experience managing engineers and sub contractors on live construction sites Competent PC user with experience of estimating and job management software ECS, CSCS, SSSTS or SMSTS qualifications desirable Package Car allowance or company vehicle, dependent on role Pension scheme 28 days holiday, including Bank Holidays Flexible working hours Supportive and friendly team environment Opportunities for growth and development within the business Why Join Black Pear Electrical This is not a maintenance or caretaker role. It is an opportunity to take ownership, build a team, influence standards and grow alongside a business that values quality, integrity and people. You will be supported by strong systems, a collaborative leadership team and a company culture that genuinely cares about how work is delivered. If you are ambitious, values led and ready to take the next step in your career while making a real impact, we would like to hear from you.

Risk Ledger is developing a network of connected organisations, all working together to defend against cybersecurity attacks in the supply chain. Organisations rely on us to establish trust, through sharing their security maturity and visualising the risks posed by their supply chain ecosystem. And we're already trusted by customers like ASOS, British Airways, BAE Systems and the NHS. We are putting together an amazing and talented team from a diverse set of backgrounds and skillsets to drive us towards our vision. Risk Ledger is built on the respect we have for one another and our users, united by our shared values and mission. Every one of us is still learning: it's how we grow as individuals. We're curious. We're ambitious. And we're humble and honest. At Risk Ledger, we aim high to find the best solutions we can and always put our users first. The Role: We're looking for a Senior Product Manager to join us for this next phase of growth; where we'll be significantly evolving our core offering, expanding internationally and diversifying into new use cases. You'll own a product area with a clear outcome (rather than a prescriptive feature list), where you'll explore the problem space, synthesise evidence and inputs to identify the right opportunities, and work with the team to solve them at pace. You'll need to be skilled at employing best-practice product development for our stage of growth, and working within real constraints like technical debt while maintaining high velocity. You'll also collaborate with the wider product team to strengthen our practice, supporting process improvements and contributing to better cross-functional ways of working with Design and Engineering. In the role you will: Own a strategic area of growth. You'll start embedded in one of our core squads, working hand-in-hand with engineers and designers to critique bets, drive execution, and solve real customer problems. Collaborate to deliver step-changes in value. Though established and growing, we have a huge opportunity in front of us, so we're looking to deliver big step-changes rather than incremental improvements. This will need strong collaboration both within the product teams, and across functions. Improve how we work as we scale. Work alongside the rest of our Product team, Design and Engineering to improve how we collaborate cross-functionally, refining our approach to discovery and delivery, and establish patterns that work for our stage of growth. You'll have: 7+ years' commercial experience in Product Management, with significant time in early-stage B2B SaaS environments. Ideally this includes experience navigating phases of international and/or portfolio expansion, and times where you've taken high-level, ambiguous opportunity spaces, shaped, and delivered at pace. The ability to operate at different altitudes, shifting between strategic and tactical work as needed, while crafting compelling narratives that explain the "why" behind your bets. A bias for action, prioritising momentum and experimentation over perfection, with the ability to cut through ambiguity and move initiatives forward while managing risk appropriately. A results-driven mindset, focused on delivering measurable outcomes that align with strategic objectives, using qualitative and quantitative data to guide decisions and assess success. Strong stakeholder management across technical and commercial teams - able to translate between different perspectives, facilitate alignment, and build trust through clear communication and follow-through. You might have: Experience integrating LLMs or AI capabilities into products. Product ops experience - such as improving product data tooling or feedback management systems. Why you'd love it here: Hybrid working! 2x days a week including Thursday (company day). A people focused culture! We are HUGE on cross-team collaboration, and in the same vein also socialising amongst teams and departments, with a friendly open plan office to facilitate this. Regular socials to unwind and have some fun! From 'Sip and Paint' to F1 Arcades, Cricket matches, summer parties and sports days. Whether you like to get involved or not, the option is there. A dog friendly office if you have a furry friend, they are VERY welcome to join the Risk Legend community. Diversity commitment: At Risk Ledger, we're building a world class team where people feel comfortable that they can be themselves. We are striving to create a workplace where people's skills, personality and experience are recognised, promoted and valued, no matter their background. We offer equal opportunities without discrimination, and actively encourage applications from candidates of all backgrounds. Salary range The perks: Generous EMI equity package ️25 days annual leave + bank holidays Additional 30 days of unpaid leave per year to use as you wish Ad-hoc companywide time off - last year we gave everyone 'rest leave' in August and over the festive period Private healthcare with AXA Insurance - including enhanced mental wellbeing coverage Hybrid working policy, typically 2-3 days in the office Enhanced family (parental) leave - gender-neutral policy, 12 weeks paid leave 5 days Caretaker's leave Enhanced occupational sick pay All the learning resources and books you want to aid in your personal development Regular socials to unwind and have some fun

Job Title: Leasehold and Tenancy Officer Contract Type: Fixed Term Contract for 12 months Salary: £42,378.54 per annum Working Hours: 35 Hours per week Working Pattern: Monday to Friday, Hybrid Location: Arlington, London If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Note: We will accept applications on the basis of any form of valid legal permission to work in the UK, but we are surrendering the Riverside Sponsorship licence; therefore we are unable to apply for any further sponsorships on behalf of existing colleagues or candidates. The difference you will make as a Leasehold and Tenancy Officer: Provide a customer focused account management service to all Home Ownership customers (including market and intermediate rent properties) across the London region, ensuring the contractual obligations as defined in individual leases and tenancy agreements are conducted in line with legislative requirements and compliance and Group standards. Manage the end-to-end residential lettings process for Home Ownership, including sourcing of suitable tenants, carrying out referencing and financial checks, preparing accurate and compliant tenancy agreements and completing end of tenancy and void activity. Ensure service charge financial activity is conducted effectively, including budget planning, the service charge setting consultation process and reviews of scheme expenditure. Act as advocate for customers, both internally and externally where appropriate to ensure their expectations are maintained and they are receiving the appropriate levels of service. Manage Caretakers within a specified geographical region to ensure delivery of an effective service to Home Ownership customers on behalf of the group. About you: Up to date knowledge of leasehold legislation, regulation and standards, including Section 20 requirements. CIOH partial/fully qualified or equivalent qualification or experience. Excellent attention to detail with the ability to work under pressure delivering to strict deadlines. Results driving with strong analytical skills, including the ability to critically analyse complex information and experience of providing meaningful management information. Why Riverside? Riverside is a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered. Role Profile: Undertake the role of Account Manager for shared ownership, leasehold and assured short hold rent customers; including commercial properties (if required), advocating for the customer and ensuring services provided by the Group are delivered efficiently and in line with cost, quality and compliance standards. Support the Group Compliance function to ensure our buildings are safe. Proactively engaging with customers to inform them of their role and provide customers with relevant information. Lead, motivate and engage with site-based Caretakers (where applicable) to ensure the delivery of a high-quality service to support Home Ownership strategy and objectives. Maintain knowledge of leasehold legislation and technical aspects of all varieties of lease agreements to ensure escalated and complex queries are resolved effectively. Take appropriate action to enforce the terms of the tenancy or lease, including resolution of low level anti social behaviors and unauthorised sub letting. Accountable for maximising and increasing income collection, working in partnership with Shared Service colleagues to ensure good payment practices are established from start of tenure, supporting customers including signposting for advice and carrying out home visits during the arrears pursuance process. Support with the co ordination of court cases and First Tier Tribunals including providing the required information to support mediation and legal challenges for Home Ownership. Decision maker for enforcement activity; County Court Judgement (CCJ), Repossession, Forfeiture, Eviction and Injunction applications, using customer and community insight to ensure appropriate decisions made on behalf of the Group. Represent the Group in Court for all cases brought against customers in your regional area, ensuring cases are progressed effectively and efficiently and relevant stakeholders are kept up to date with developments and outcomes. Contribute to the setting of service charge budgets, providing first line support for customer queries. Facilitate customer/resident budget and year end meetings, as required. Promote customer engagement, both formally and informally via resident groups, where established, to provide mechanisms for customers to provide feedback on services, promote involvement and provide influencing opportunities to support scheme improvements/customer perception with Home Ownerships business area. Deliver proactive contact with customers and follow up outstanding actions included within any customer satisfaction feedback analysis. Form and maintain a close working relationship with your colleagues in maintenance, building safety, asset services and environmental teams to ensure strong links and collaborative approach in the management of service charges. Manage customer complaints in line with the agreed process via the groups Complaint Dispute Resolution Team, ensuring effective resolution for our customers are met, within set timescales. Support / manage the performance and development of your colleague/team, including the framework of estate and letting agents selected to source tenants on our behalf, providing expertise and coaching as required, ensuring a quality service is provided for customers and under performance is dealt with appropriately. Assess applications made to Home Ownership either directly or via letting agent for any property that is offered for rent, carrying out financial appraisals and referencing to ensure that applicants satisfy the requirements of internal or governing body and relevant legislation. Lead on the sign up of new customers (within agreed re let KPIs), via the Digital Sign up process, inclusive of completing registration of any deposit prior to tenancy commencement with the Deposit Protection Scheme, together with arranging return of deposit and working with the tenant and Dispute Resolution Service for any disagreements and retentions. Arrange/undertake end of tenancy visits during the notice period to establish a schedule of works and repairs prior to next letting or hand over for the property to be sold, liaising with Asset Services Colleagues, including Void teams, to ensure any works are scheduled and carried out appropriately. Additional Information: The Group has offices across the UK and, on this basis, there will be the requirement to travel to other locations to effectively perform this role. Occasionally there may be a requirement to work weekends and evenings which could involve an overnight stay. The role will be exposed to sensitive information; therefore the role holder is expected to always maintain levels of confidentiality. To fulfil the requirements of this role, you will be required to work flexibly during the hours of operation. It is a requirement that the role holder holds a current, valid UK driving licence and access to a vehicle. The role holder is expected to be committed to equal opportunities and to promote non discriminatory practices in all aspects of work undertaken. Manage internal and external stakeholders effectively, including senior colleagues and third parties, building constructive working relationships to ensure the delivery of the Group's Home Ownership Strategy. Accountable for regular reviews of the service, reviewing and analysing performance and customer feedback to ensure continuous improvement . click apply for full job details

Overview Risk Ledger is developing a network of connected organisations, all working together to defend against cybersecurity attacks in the supply chain. Organisations rely on us to establish trust, through sharing their security maturity and visualising the risks posed by their supply chain ecosystem. And we're already trusted by customers like ASOS, British Airways, BAE Systems and the NHS. We are putting together an amazing and talented team from a diverse set of backgrounds and skillsets to drive us towards our vision. Risk Ledger is built on the respect we have for one another and our users, united by our shared values and mission. Every one of us is still learning: it's how we grow as individuals. We're curious. We're ambitious. And we're humble and honest. At Risk Ledger, we aim high to find the best solutions we can and always put our users first. This team: You'll join a cross functional Customer Success team that works hand in hand with Product, Marketing, Sales and the wider business to deliver real outcomes for our customers. We are collaborative partners, focussing on deeply understanding each customer's context, goals and constraints. We continuously iterate on how we work, whether that is evolving our product, refining our playbooks, or improving our internal processes, so that we consistently deliver exceptional value to our users and to the business. This role: You'll join Risk Ledger as a Customer Success Manager focused on our predominantly Public Sector customers, across mid market to enterprise accounts. Our team and customer base are growing quickly, and you'll step into a role where you can design and improve our Customer Success approach, not just execute a standard set of tasks. You'll have the opportunity to: Work closely with teams across the business on high impact initiatives, from onboarding and adoption programmes to advocacy and expansion plays. Help shape how we scale Customer Success in a highly regulated, public sector heavy environment. Take ownership of how we operationalise our strategy for your book of business, rather than simply managing a set of accounts. You will play a pivotal role in driving growth within our customer base, managing the entire customer lifecycle for your portfolio - from onboarding through to renewals and expansion. You'll be accountable for ensuring your customers achieve meaningful outcomes with Risk Ledger, identifying and executing on growth opportunities, and ultimately maximising NRR across your portfolio. You'll contribute directly to the development of our product by maintaining a tight feedback loop with our Product team. You'll build strong, trusted relationships with your customers so you can deeply understand their needs and how they use our platform. You will be the voice of the customer internally, translating what you see and hear into actionable insight that shapes our strategy, roadmap and go to market. In the role you will: Manage a portfolio of high touch customers, ensuring they successfully adopt Risk Ledger and achieve their business goals. Onboard new customers onto the Risk Ledger platform, including product implementation, training and change management with key stakeholders. Run regular business reviews with customers in order to collaborate with your customers to make sure they continuously remain engaged and achieve their goals Own the end to end renewal process for your customers, proactively understanding their sentiment and renewal intent to surface growth opportunities early and mitigate risk before it becomes urgent. Build strong relationships with senior stakeholders across multiple departments within your customers' organisations, often in complex public sector structures. Be the voice of the customer inside Risk Ledger, collaborating closely with Product, Sales and Marketing to shape better solutions, inform our positioning, and drive growth across the wider business. You'll have: 3+ years of Customer Success experience, ideally in B2B SaaS or Cyber Security, working with mid market or enterprise accounts. Experience managing public sector customers, or operating in similarly complex, regulated environments. A strong understanding of complex organisational structures and experience navigating multiple senior stakeholders with differing priorities. Excellent communication skills and a natural ability to build trust, ask the right questions and uncover where you can drive impact. You're comfortable engaging key stakeholders, including in person meetings and workshops with senior decision makers. A highly collaborative mindset - you enjoy working with Product, Sales, Marketing and Support to deliver the best possible outcomes for customers and for the business. A genuine interest in technology and the curiosity to continuously learn new concepts, features and market trends - and translate them into value for your customers. A strong impact and results focus - you have a real sense of ownership, can prioritise across multiple complex customers, and understand the importance of measuring the success of your work against clear outcomes. High EQ is essential to succeed in this role. You'll thrive in a low ego environment that values self awareness and two way feedback, and you'll be on a continuous journey of personal and professional growth. You'll be able to regulate your emotions and behaviour, stay resilient in a fast paced start up environment, and communicate and collaborate effectively with people from all walks of life. Base + bonus + EMI Stock Options Salary range Benefits Generous EMI equity package ️25 days annual leave + bank holidays Additional 30 days of unpaid leave per year to use as you wish Ad-hoc companywide time off - last year we gave everyone 'rest leave' in August and over the festive period Private healthcare with AXA Insurance - including enhanced mental wellbeing coverage Hybrid working policy, typically 2-3 days in the office Enhanced family (parental) leave - gender-neutral policy, 12 weeks paid leave 5 days Caretaker's leave Enhanced occupational sick pay All the learning resources and books you want to aid in your personal development Regular socials to unwind and have some fun