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Home Ownership Officer Salary: £30,899 + Car Allowance Location: Bimringham Duration: Permanent Purpose: Coordinate housing services for shared ownership, leasehold, and owner-occupier residents. Responsibilities include account management, resales, staircasing administration, service charge estimation, and consultation for major works/repairs. Key Responsibilities: Manage all aspects of shared ownership, leasehold, and owner-occupier activity. Monitor rent and service charge accounts in line with income recovery policies. Act as first point of contact for resales and staircasing, liaising with legal representatives. Coordinate Section 20 consultations, issuing notices and supporting documentation. Assist Finance Team with accurate annual service charge calculations and billing. Resolve service charge disputes and ensure reasonable, accurate bills are provided. Work with residents and Customer Engagement to foster collaboration and influence. Handle Right to Buy/Voluntary Right to Buy/Right to Acquire applications. Maintain compliance with leasehold legislation and best practices. Requirements: Experience: Extensive experience in housing, specializing in home ownership. Proven income management and arrears recovery experience, including court representation. Administration of Right to Buy/Right to Acquire applications. Education: 5 GCSEs (Maths/English) or equivalent; CIH qualification desirable. Knowledge/Skills: Strong understanding of leasehold legislation, housing benefits, and arrears recovery. Ability to calculate and invoice service charges. Financial account management, including Major Works income accounts. Proficient in Microsoft Office and financial software. Strong interpersonal, communication, and operational decision-making skills. Clean driving license and access to a vehicle. To discuss this role in more depth, please phone Kelly Power on (phone number removed) This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business.