Built on the exceptional foundations of six leading event and community brands, Techoraco has been connecting leaders in fibre, towers, data centres and markets for over 25 years. With this heritage at our core, we are dedicated to using our strength, expertise, scale and standing to drive forward the most efficient and the most effective marketplaces across digital infrastructure and technology. Business Development Director Techoraco Location: Based in London Reports to: Chief Commercial Officer Works closely with: SpEx team, Managing Directors of each brand and ExCo _ About the Role Techoraco is a global leader in delivering high-value B2B events across the telecoms and digital infrastructure sectors. Our flagship brands - including ITW, Datacloud, and Capacity - connect senior leaders, innovators, and decision-makers across the industry. We are seeking a London based dynamic and strategic Business Development Director to lead our London based Events Sales teams working on Events which take place in the Americas. This individual will play a pivotal role in driving commercial growth across our premier event brands, including ITW, Datacloud, and Capacity. Reporting to the Chief Commercial Officer, and working closely with the Managing Directors of each brand, you will be responsible for developing and executing sales strategies that drive retention, upsell, cross-sell, and new business opportunities. This is a high-impact role requiring strong leadership, commercial acumen, and a deep understanding of the events industry. You will oversee all aspects of SpEx and Media revenue generation within your region and be accountable for achieving revenue goals, while developing, managing and mentoring a high-performing sales team. Key Responsibilities Achieve regional revenue goals across all assigned event brands by creating and executing sales strategies tailored to market needs. Sales Strategy & Execution: Develop and implement strategic sales plans, in collaboration with senior leadership, to drive growth across new and existing markets. These Strategies will be focused around our Key Growth Drivers of Retention, Cross Sell, Up Sell and New Business. Develop, manage and recruit a high-performing, hybrid sales team (each responsible for account management and new business sales), fostering a culture of accountability, performance, growth and continuous improvement. Set and manage sales targets by event, individual and key growth drivers; monitor performance metrics including pipeline health, conversion rates, activity levels, and sales cycle lengths. Maintain accurate sales forecasts and proactively mitigate risks through alternative strategies. Ensure Salesforce is utilized to its fullest potential, adopting best practices in pipeline and data management. Manage inventory, pricing, and sponsorship value propositions to maximise revenue opportunities and client satisfaction. Align closely with internal departments (Marketing, Production, Operations, Invoicing, Legal, Customer Service, etc.) to ensure seamless delivery of client solutions. Act as the commercial face of techoraco at key industry events, cultivating strong client and partner relationships. Insights & Innovation: Leverage client and market insights, competitor analysis, and sales data to inform product development and sales strategy. Manage and grow their own territory of key accounts, renewals and new business. _ Qualifications & Experience Track record in data-driven sales management and decision-making. Extensive experience in sales within the conference/events industry, with a strong track record in selling high-value sponsorships and consultative B2B sales. Established experience managing sales teams, including remote and hybrid structures, from junior execs to senior sellers. Proven ability to set and manage clear KPIs and proven accountability for delivering revenue Proven success in a matrix organizational structure, working collaboratively across brands and regions. Strong numeracy and analytical skills Strong strategic thinking, with demonstrated ability to identify new markets, develop products, and innovate sales processes. Deep familiarity with Salesforce, Microsoft Office Suite, Excel, and data tools like Power BI. Experienced in aligning sales with delivery, invoicing, customer data, and business intelligence systems. Personal Attributes & Behaviours Is geared towards a growth mind set and is solutions oriented Commercially astute, pragmatic, and highly analytical Strong communicator with the ability to build trust and influence at all levels Self-motivated and proactive, with excellent organizational and prioritization skills Demonstrates credibility, leadership, and a culture of performance excellence Takes pride in representing the Company and Event brands with integrity and professionalism We offer a competitive compensation package which empowers our employees to thrive both professionally and personally. Our benefits package includes medical, dental and vision coverage, employer matching retirement plan, flexible work arrangements, vacation time & paid holidays, tuition reimbursement & learning resources. Techoraco provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Aug 26, 2026
Full time
Built on the exceptional foundations of six leading event and community brands, Techoraco has been connecting leaders in fibre, towers, data centres and markets for over 25 years. With this heritage at our core, we are dedicated to using our strength, expertise, scale and standing to drive forward the most efficient and the most effective marketplaces across digital infrastructure and technology. Business Development Director Techoraco Location: Based in London Reports to: Chief Commercial Officer Works closely with: SpEx team, Managing Directors of each brand and ExCo _ About the Role Techoraco is a global leader in delivering high-value B2B events across the telecoms and digital infrastructure sectors. Our flagship brands - including ITW, Datacloud, and Capacity - connect senior leaders, innovators, and decision-makers across the industry. We are seeking a London based dynamic and strategic Business Development Director to lead our London based Events Sales teams working on Events which take place in the Americas. This individual will play a pivotal role in driving commercial growth across our premier event brands, including ITW, Datacloud, and Capacity. Reporting to the Chief Commercial Officer, and working closely with the Managing Directors of each brand, you will be responsible for developing and executing sales strategies that drive retention, upsell, cross-sell, and new business opportunities. This is a high-impact role requiring strong leadership, commercial acumen, and a deep understanding of the events industry. You will oversee all aspects of SpEx and Media revenue generation within your region and be accountable for achieving revenue goals, while developing, managing and mentoring a high-performing sales team. Key Responsibilities Achieve regional revenue goals across all assigned event brands by creating and executing sales strategies tailored to market needs. Sales Strategy & Execution: Develop and implement strategic sales plans, in collaboration with senior leadership, to drive growth across new and existing markets. These Strategies will be focused around our Key Growth Drivers of Retention, Cross Sell, Up Sell and New Business. Develop, manage and recruit a high-performing, hybrid sales team (each responsible for account management and new business sales), fostering a culture of accountability, performance, growth and continuous improvement. Set and manage sales targets by event, individual and key growth drivers; monitor performance metrics including pipeline health, conversion rates, activity levels, and sales cycle lengths. Maintain accurate sales forecasts and proactively mitigate risks through alternative strategies. Ensure Salesforce is utilized to its fullest potential, adopting best practices in pipeline and data management. Manage inventory, pricing, and sponsorship value propositions to maximise revenue opportunities and client satisfaction. Align closely with internal departments (Marketing, Production, Operations, Invoicing, Legal, Customer Service, etc.) to ensure seamless delivery of client solutions. Act as the commercial face of techoraco at key industry events, cultivating strong client and partner relationships. Insights & Innovation: Leverage client and market insights, competitor analysis, and sales data to inform product development and sales strategy. Manage and grow their own territory of key accounts, renewals and new business. _ Qualifications & Experience Track record in data-driven sales management and decision-making. Extensive experience in sales within the conference/events industry, with a strong track record in selling high-value sponsorships and consultative B2B sales. Established experience managing sales teams, including remote and hybrid structures, from junior execs to senior sellers. Proven ability to set and manage clear KPIs and proven accountability for delivering revenue Proven success in a matrix organizational structure, working collaboratively across brands and regions. Strong numeracy and analytical skills Strong strategic thinking, with demonstrated ability to identify new markets, develop products, and innovate sales processes. Deep familiarity with Salesforce, Microsoft Office Suite, Excel, and data tools like Power BI. Experienced in aligning sales with delivery, invoicing, customer data, and business intelligence systems. Personal Attributes & Behaviours Is geared towards a growth mind set and is solutions oriented Commercially astute, pragmatic, and highly analytical Strong communicator with the ability to build trust and influence at all levels Self-motivated and proactive, with excellent organizational and prioritization skills Demonstrates credibility, leadership, and a culture of performance excellence Takes pride in representing the Company and Event brands with integrity and professionalism We offer a competitive compensation package which empowers our employees to thrive both professionally and personally. Our benefits package includes medical, dental and vision coverage, employer matching retirement plan, flexible work arrangements, vacation time & paid holidays, tuition reimbursement & learning resources. Techoraco provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Legal Director - Protect Group Location: UK (Leeds) office based/hybrid Contract: Permanent, Full-Time Reports to: Chief Risk and Operations Officer Salary: Competitive and based on experience Must have: Fluent in English & must have 4+ years post qualification experience About Protect Group Protect Group specialises in enhancing customer experience and generating additional revenue for businesses through innovative technology solutions. Founded in 2016, we've rapidly grown to serve over 400 business partners across 75+ countries, with a presence in 12 global offices. Our dynamic, AI-driven widget integrates seamlessly into online booking and sales platforms, providing customer-centric solutions that boost satisfaction and ancillary revenue without significant upfront costs. At Protect Group, innovation is at our core - we continuously seek new ideas and technologies to stay ahead in today's fast-changing market. As a part of the Protect Group team, you will join a community that values collaboration and a shared purpose, fostering a strong sense of community. We believe in accountability and owning our responsibilities, ensuring that we deliver on promises and find solutions when challenges arise. 'Protect People' are talented, ambitious, and passionate individuals who bring energy and enthusiasm to their work every day. We are looking for someone who shares our passion for disrupting global industries across transportation, travel, hospitality, events, and financial services, driving continuous growth and success. Role Description: The role includes but is not limited to: Drafting and negotiating international contracts across multiple jurisdictions Supporting corporate transactions and associated due diligence exercises Developing legal operations capabilities in the context of sales workflows Leading or supporting global regulatory initiatives and responses in existing and new jurisdictions Drafting compliance policies HR support including employee contract drafting and visa administration Providing legal support to CoSec teams for corporate and tax governance matters Required Skills and Experience: Strong drafting and negotiation skills across a broad range of contracts, with the ability to run matters end-to-end with minimal supervision Experience supporting corporate and transactional matters, including due diligence and disclosure exercises Exposure to regulatory engagement, licensing or authorisation processes in more than one jurisdiction A practical interest in legal operations - templates, playbooks and workflow tools that allow a small team to handle volume Experience drafting compliance policies and translating regulatory requirements into workable internal process 4+ years of post-qualification experience Well-versed in employee-related laws and regulations International experience beneficial Responsibilities: Taking primary ownership of the contract lifecycle - from instruction through negotiation to signature - for customer, partner and supplier agreements across multiple jurisdictions Maintaining and improving contract templates, playbooks and standard fallback positions so that routine matters can be handled at pace Supporting corporate projects as they arise, including information gathering, document preparation and diligence responses Preparing and maintaining compliance policies, and supporting regulatory submissions and responses in existing and new markets Supporting the CoSec team on corporate and tax governance, including entity maintenance and board and shareholder documentation Liaising with external immigration consultants for visa processes, Participating in HR-related matters worldwide Advising internal stakeholders on the risks and potential legal implications of matters that arise as part of the day-to-day running of the business (ensuring compliance with relevant laws, regulations, and company policies) Staying updated on changes in relevant laws and regulations impacting the business and proactively advise the business on those changes Requirements and Characteristics: Excellent written and verbal English and very good communication skills overall Outgoing and ready to collaborate with colleagues Self-starter, prepared to accept and respond to the challenges of a fast-growing business A "can do" attitude, with a commercial and solutions based approach to problem solving Able to offer a hands-on approach to assigned projects and work under pressure Comfortable moving between high-volume day-to-day contract work and one-off strategic projects, without a preference for only the latter Strong problem-solving skills, with the ability to identify and assess risks and propose creative solutions Adaptable, proactive and actively contributing to the growth and development of the business Ability to maintain strict confidentiality
Aug 26, 2026
Full time
Legal Director - Protect Group Location: UK (Leeds) office based/hybrid Contract: Permanent, Full-Time Reports to: Chief Risk and Operations Officer Salary: Competitive and based on experience Must have: Fluent in English & must have 4+ years post qualification experience About Protect Group Protect Group specialises in enhancing customer experience and generating additional revenue for businesses through innovative technology solutions. Founded in 2016, we've rapidly grown to serve over 400 business partners across 75+ countries, with a presence in 12 global offices. Our dynamic, AI-driven widget integrates seamlessly into online booking and sales platforms, providing customer-centric solutions that boost satisfaction and ancillary revenue without significant upfront costs. At Protect Group, innovation is at our core - we continuously seek new ideas and technologies to stay ahead in today's fast-changing market. As a part of the Protect Group team, you will join a community that values collaboration and a shared purpose, fostering a strong sense of community. We believe in accountability and owning our responsibilities, ensuring that we deliver on promises and find solutions when challenges arise. 'Protect People' are talented, ambitious, and passionate individuals who bring energy and enthusiasm to their work every day. We are looking for someone who shares our passion for disrupting global industries across transportation, travel, hospitality, events, and financial services, driving continuous growth and success. Role Description: The role includes but is not limited to: Drafting and negotiating international contracts across multiple jurisdictions Supporting corporate transactions and associated due diligence exercises Developing legal operations capabilities in the context of sales workflows Leading or supporting global regulatory initiatives and responses in existing and new jurisdictions Drafting compliance policies HR support including employee contract drafting and visa administration Providing legal support to CoSec teams for corporate and tax governance matters Required Skills and Experience: Strong drafting and negotiation skills across a broad range of contracts, with the ability to run matters end-to-end with minimal supervision Experience supporting corporate and transactional matters, including due diligence and disclosure exercises Exposure to regulatory engagement, licensing or authorisation processes in more than one jurisdiction A practical interest in legal operations - templates, playbooks and workflow tools that allow a small team to handle volume Experience drafting compliance policies and translating regulatory requirements into workable internal process 4+ years of post-qualification experience Well-versed in employee-related laws and regulations International experience beneficial Responsibilities: Taking primary ownership of the contract lifecycle - from instruction through negotiation to signature - for customer, partner and supplier agreements across multiple jurisdictions Maintaining and improving contract templates, playbooks and standard fallback positions so that routine matters can be handled at pace Supporting corporate projects as they arise, including information gathering, document preparation and diligence responses Preparing and maintaining compliance policies, and supporting regulatory submissions and responses in existing and new markets Supporting the CoSec team on corporate and tax governance, including entity maintenance and board and shareholder documentation Liaising with external immigration consultants for visa processes, Participating in HR-related matters worldwide Advising internal stakeholders on the risks and potential legal implications of matters that arise as part of the day-to-day running of the business (ensuring compliance with relevant laws, regulations, and company policies) Staying updated on changes in relevant laws and regulations impacting the business and proactively advise the business on those changes Requirements and Characteristics: Excellent written and verbal English and very good communication skills overall Outgoing and ready to collaborate with colleagues Self-starter, prepared to accept and respond to the challenges of a fast-growing business A "can do" attitude, with a commercial and solutions based approach to problem solving Able to offer a hands-on approach to assigned projects and work under pressure Comfortable moving between high-volume day-to-day contract work and one-off strategic projects, without a preference for only the latter Strong problem-solving skills, with the ability to identify and assess risks and propose creative solutions Adaptable, proactive and actively contributing to the growth and development of the business Ability to maintain strict confidentiality
End Date Saturday 05 September 2026 Salary Range £78,098 - £91,880 We support flexible working - click here for more information on flexible working options Flexible Working Options Flexibility in when hours are worked, Hybrid Working, Reduced Hours Job Description Summary To assist and provide direct support to a senior executive in matters relating to the management and operation of the business/functional area. Influence stakeholders and support the planning and business decision making of the area. Job Description JOB TITLE: Executive Assistant to the Chief Digital Officer SALARY: £78,098 - £91,880 pa LOCATION(S): Manchester, Bristol, Leeds and Edinburgh HOURS: Full-time - 35 hours per week WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at one of our office sites. About this opportunity This is a rare opportunity to operate at the heart of one of the Group's most strategically important leadership teams, helping shape the digital experiences used by millions of customers. As Executive Assistant to the Chief Digital Officer, you'll be far more than a traditional executive support partner. You'll be a trusted executive operator, creating the conditions for leadership effectiveness, pace, clarity and delivery across a broad agenda spanning customer experience, digital channels, products, data, AI, technology and proposition development. Working as an integral member of the Chief Digital Office Leadership Team, you'll help turn strategic priorities into action, ensuring decisions are made at pace, commitments are delivered, and leaders remain focused on the outcomes that matter most for customers and the business. What you'll do Partner with the Director to shape priorities, drive strategic objectives and support executive decision-making. Orchestrate the leadership agenda across the Chief Digital Office, ensuring strategic priorities, governance and business collaborators and lead engagement are aligned and executed effectively. Develop a deep understanding of the customer, channel and digital landscape, bringing insight and context to key discussions and decisions. Build strong relationships across Chief Digital Office, Consumer Relationships and wider Group functions, acting as a connector across teams, priorities and programmes. Shape and coordinate the operating rhythm of the CDO Leadership Team, driving focus, engagement, accountability and delivery. Lead the development and coordination of executive, committee and governance materials, ensuring high-quality outputs and compelling strategic narratives. Provide thoughtful challenge, advice and guidance to business partners, ensuring decisions are informed, aligned and customer-focused. Build and maintain a strong network across CDO, Consumer Relationships and the wider Group to enable collaboration and execution of strategic priorities. Identify opportunities to improve effectiveness, simplify processes and strengthen the impact of the executive office. Partner closely with Executive Assistants, Business Managers and leaders across the Group to support seamless business delivery. Lead and coordinate events and leadership initiatives, bringing together multiple collaborators to deliver successful outcomes. Why Lloyds Banking Group? Like the modern Britain we serve, we're evolving. Investing billions in our people, data and technology to transform the way we meet the ever-changing needs of our customers. We're growing with purpose and creating exciting opportunities for people who want to make a meaningful impact. This role sits at the centre of our digital transformation agenda, giving you exposure to senior leaders, strategic priorities and decisions that help shape the future of banking. What We're Looking For We're looking for an exceptional relationship-builder with strong judgement, executive presence and the ability to influence at senior levels. You'll be naturally curious, commercially aware and comfortable operating in a complex environment. You'll enjoy connecting people, priorities and ideas, building trusted relationships and translating complexity into clear actions and outcomes. You'll thrive in this role if you: Enjoy working at the centre of strategic decision-making within a fast-paced and highly visible environment. Have strong executive management and relationship-building skills, with the ability quickly and confidently influence across a broad leadership and senior colleagues' network. Demonstrate excellent judgement, integrity and discretion when handling sensitive and business-critical matters. Bring strategic thinking and problem-solving capability, identifying themes, risks and opportunities from complex information. Possess outstanding written and verbal communication skills, with the ability to distil complex topics into compelling messages for executive audiences. Have strong customer, commercial and digital awareness, with a keen interest in transformation, technology and innovation. Are comfortable navigating ambiguity, competing priorities and change whilst maintaining focus on outcomes. Bring energy, resilience and a growth mindset, with a desire to learn, challenge and continuously improve. Are passionate about helping shape the future of digital experiences for millions of customers. About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We're committed to creating an accessible and inclusive recruitment experience and welcome applications from all communities. We provide reasonable adjustments throughout the recruitment process and support colleagues with disabilities, long-term health conditions and neurodivergent conditions. If you'd like any adjustments, please let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference. With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers. Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future. For more Flexible Working Options please use the free text search, e.g. job sharing, variable hours, to identify relevant matches.
Aug 26, 2026
Full time
End Date Saturday 05 September 2026 Salary Range £78,098 - £91,880 We support flexible working - click here for more information on flexible working options Flexible Working Options Flexibility in when hours are worked, Hybrid Working, Reduced Hours Job Description Summary To assist and provide direct support to a senior executive in matters relating to the management and operation of the business/functional area. Influence stakeholders and support the planning and business decision making of the area. Job Description JOB TITLE: Executive Assistant to the Chief Digital Officer SALARY: £78,098 - £91,880 pa LOCATION(S): Manchester, Bristol, Leeds and Edinburgh HOURS: Full-time - 35 hours per week WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at one of our office sites. About this opportunity This is a rare opportunity to operate at the heart of one of the Group's most strategically important leadership teams, helping shape the digital experiences used by millions of customers. As Executive Assistant to the Chief Digital Officer, you'll be far more than a traditional executive support partner. You'll be a trusted executive operator, creating the conditions for leadership effectiveness, pace, clarity and delivery across a broad agenda spanning customer experience, digital channels, products, data, AI, technology and proposition development. Working as an integral member of the Chief Digital Office Leadership Team, you'll help turn strategic priorities into action, ensuring decisions are made at pace, commitments are delivered, and leaders remain focused on the outcomes that matter most for customers and the business. What you'll do Partner with the Director to shape priorities, drive strategic objectives and support executive decision-making. Orchestrate the leadership agenda across the Chief Digital Office, ensuring strategic priorities, governance and business collaborators and lead engagement are aligned and executed effectively. Develop a deep understanding of the customer, channel and digital landscape, bringing insight and context to key discussions and decisions. Build strong relationships across Chief Digital Office, Consumer Relationships and wider Group functions, acting as a connector across teams, priorities and programmes. Shape and coordinate the operating rhythm of the CDO Leadership Team, driving focus, engagement, accountability and delivery. Lead the development and coordination of executive, committee and governance materials, ensuring high-quality outputs and compelling strategic narratives. Provide thoughtful challenge, advice and guidance to business partners, ensuring decisions are informed, aligned and customer-focused. Build and maintain a strong network across CDO, Consumer Relationships and the wider Group to enable collaboration and execution of strategic priorities. Identify opportunities to improve effectiveness, simplify processes and strengthen the impact of the executive office. Partner closely with Executive Assistants, Business Managers and leaders across the Group to support seamless business delivery. Lead and coordinate events and leadership initiatives, bringing together multiple collaborators to deliver successful outcomes. Why Lloyds Banking Group? Like the modern Britain we serve, we're evolving. Investing billions in our people, data and technology to transform the way we meet the ever-changing needs of our customers. We're growing with purpose and creating exciting opportunities for people who want to make a meaningful impact. This role sits at the centre of our digital transformation agenda, giving you exposure to senior leaders, strategic priorities and decisions that help shape the future of banking. What We're Looking For We're looking for an exceptional relationship-builder with strong judgement, executive presence and the ability to influence at senior levels. You'll be naturally curious, commercially aware and comfortable operating in a complex environment. You'll enjoy connecting people, priorities and ideas, building trusted relationships and translating complexity into clear actions and outcomes. You'll thrive in this role if you: Enjoy working at the centre of strategic decision-making within a fast-paced and highly visible environment. Have strong executive management and relationship-building skills, with the ability quickly and confidently influence across a broad leadership and senior colleagues' network. Demonstrate excellent judgement, integrity and discretion when handling sensitive and business-critical matters. Bring strategic thinking and problem-solving capability, identifying themes, risks and opportunities from complex information. Possess outstanding written and verbal communication skills, with the ability to distil complex topics into compelling messages for executive audiences. Have strong customer, commercial and digital awareness, with a keen interest in transformation, technology and innovation. Are comfortable navigating ambiguity, competing priorities and change whilst maintaining focus on outcomes. Bring energy, resilience and a growth mindset, with a desire to learn, challenge and continuously improve. Are passionate about helping shape the future of digital experiences for millions of customers. About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We're committed to creating an accessible and inclusive recruitment experience and welcome applications from all communities. We provide reasonable adjustments throughout the recruitment process and support colleagues with disabilities, long-term health conditions and neurodivergent conditions. If you'd like any adjustments, please let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference. With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers. Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future. For more Flexible Working Options please use the free text search, e.g. job sharing, variable hours, to identify relevant matches.
JOB TITLE: Executive Assistant to the Chief Digital Officer SALARY: £78,098 - £91,880 pa LOCATION(S): Manchester, Bristol, Leeds and Edinburgh HOURS: Full-time - 35 hours per week WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at one of our office sites. About this opportunity This is a rare opportunity to operate at the heart of one of the Group's most strategically important leadership teams, helping shape the digital experiences used by millions of customers. As Executive Assistant to the Chief Digital Officer, you'll be far more than a traditional executive support partner. You'll be a trusted executive operator, creating the conditions for leadership effectiveness, pace, clarity and delivery across a broad agenda spanning customer experience, digital channels, products, data, AI, technology and proposition development. Working as an integral member of the Chief Digital Office Leadership Team, you'll help turn strategic priorities into action, ensuring decisions are made at pace, commitments are delivered, and leaders remain focused on the outcomes that matter most for customers and the business. What you'll do Partner with the Director to shape priorities, drive strategic objectives and support executive decision-making. Orchestrate the leadership agenda across the Chief Digital Office, ensuring strategic priorities, governance and business collaborators and lead engagement are aligned and executed effectively. Develop a deep understanding of the customer, channel and digital landscape, bringing insight and context to key discussions and decisions. Build strong relationships across Chief Digital Office, Consumer Relationships and wider Group functions, acting as a connector across teams, priorities and programmes. Shape and coordinate the operating rhythm of the CDO Leadership Team, driving focus, engagement, accountability and delivery. Lead the development and coordination of executive, committee and governance materials, ensuring high-quality outputs and compelling strategic narratives. Provide thoughtful challenge, advice and guidance to business partners, ensuring decisions are informed, aligned and customer-focused. Build and maintain a strong network across CDO, Consumer Relationships and the wider Group to enable collaboration and execution of strategic priorities. Identify opportunities to improve effectiveness, simplify processes and strengthen the impact of the executive office. Partner closely with Executive Assistants, Business Managers and leaders across the Group to support seamless business delivery. Lead and coordinate events and leadership initiatives, bringing together multiple collaborators to deliver successful outcomes. Why Lloyds Banking Group? Like the modern Britain we serve, we're evolving. Investing billions in our people, data and technology to transform the way we meet the ever-changing needs of our customers. We're growing with purpose and creating exciting opportunities for people who want to make a meaningful impact. This role sits at the centre of our digital transformation agenda, giving you exposure to senior leaders, strategic priorities and decisions that help shape the future of banking. What We're Looking For We're looking for an exceptional relationship-builder with strong judgement, executive presence and the ability to influence at senior levels. You'll be naturally curious, commercially aware and comfortable operating in a complex environment. You'll enjoy connecting people, priorities and ideas, building trusted relationships and translating complexity into clear actions and outcomes. You'll thrive in this role if you: Enjoy working at the centre of strategic decision-making within a fast paced and highly visible environment. Have strong executive management and relationship-building skills, with the ability quickly and confidently influence across a broad leadership and senior colleagues' network. Demonstrate excellent judgement, integrity and discretion when handling sensitive and business critical matters. Bring strategic thinking and problem solving capability, identifying themes, risks and opportunities from complex information. Possess outstanding written and verbal communication skills, with the ability to distil complex topics into compelling messages for executive audiences. Have strong customer, commercial and digital awareness, with a keen interest in transformation, technology and innovation. Are comfortable navigating ambiguity, competing priorities and change whilst maintaining focus on outcomes. Bring energy, resilience and a growth mindset, with a desire to learn, challenge and continuously improve. Are passionate about helping shape the future of digital experiences for millions of customers. About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We're committed to creating an accessible and inclusive recruitment experience and welcome applications from all communities. We provide reasonable adjustments throughout the recruitment process and support colleagues with disabilities, long term health conditions and neurodivergent conditions. If you'd like any adjustments, please let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies
Aug 26, 2026
Full time
JOB TITLE: Executive Assistant to the Chief Digital Officer SALARY: £78,098 - £91,880 pa LOCATION(S): Manchester, Bristol, Leeds and Edinburgh HOURS: Full-time - 35 hours per week WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at one of our office sites. About this opportunity This is a rare opportunity to operate at the heart of one of the Group's most strategically important leadership teams, helping shape the digital experiences used by millions of customers. As Executive Assistant to the Chief Digital Officer, you'll be far more than a traditional executive support partner. You'll be a trusted executive operator, creating the conditions for leadership effectiveness, pace, clarity and delivery across a broad agenda spanning customer experience, digital channels, products, data, AI, technology and proposition development. Working as an integral member of the Chief Digital Office Leadership Team, you'll help turn strategic priorities into action, ensuring decisions are made at pace, commitments are delivered, and leaders remain focused on the outcomes that matter most for customers and the business. What you'll do Partner with the Director to shape priorities, drive strategic objectives and support executive decision-making. Orchestrate the leadership agenda across the Chief Digital Office, ensuring strategic priorities, governance and business collaborators and lead engagement are aligned and executed effectively. Develop a deep understanding of the customer, channel and digital landscape, bringing insight and context to key discussions and decisions. Build strong relationships across Chief Digital Office, Consumer Relationships and wider Group functions, acting as a connector across teams, priorities and programmes. Shape and coordinate the operating rhythm of the CDO Leadership Team, driving focus, engagement, accountability and delivery. Lead the development and coordination of executive, committee and governance materials, ensuring high-quality outputs and compelling strategic narratives. Provide thoughtful challenge, advice and guidance to business partners, ensuring decisions are informed, aligned and customer-focused. Build and maintain a strong network across CDO, Consumer Relationships and the wider Group to enable collaboration and execution of strategic priorities. Identify opportunities to improve effectiveness, simplify processes and strengthen the impact of the executive office. Partner closely with Executive Assistants, Business Managers and leaders across the Group to support seamless business delivery. Lead and coordinate events and leadership initiatives, bringing together multiple collaborators to deliver successful outcomes. Why Lloyds Banking Group? Like the modern Britain we serve, we're evolving. Investing billions in our people, data and technology to transform the way we meet the ever-changing needs of our customers. We're growing with purpose and creating exciting opportunities for people who want to make a meaningful impact. This role sits at the centre of our digital transformation agenda, giving you exposure to senior leaders, strategic priorities and decisions that help shape the future of banking. What We're Looking For We're looking for an exceptional relationship-builder with strong judgement, executive presence and the ability to influence at senior levels. You'll be naturally curious, commercially aware and comfortable operating in a complex environment. You'll enjoy connecting people, priorities and ideas, building trusted relationships and translating complexity into clear actions and outcomes. You'll thrive in this role if you: Enjoy working at the centre of strategic decision-making within a fast paced and highly visible environment. Have strong executive management and relationship-building skills, with the ability quickly and confidently influence across a broad leadership and senior colleagues' network. Demonstrate excellent judgement, integrity and discretion when handling sensitive and business critical matters. Bring strategic thinking and problem solving capability, identifying themes, risks and opportunities from complex information. Possess outstanding written and verbal communication skills, with the ability to distil complex topics into compelling messages for executive audiences. Have strong customer, commercial and digital awareness, with a keen interest in transformation, technology and innovation. Are comfortable navigating ambiguity, competing priorities and change whilst maintaining focus on outcomes. Bring energy, resilience and a growth mindset, with a desire to learn, challenge and continuously improve. Are passionate about helping shape the future of digital experiences for millions of customers. About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We're committed to creating an accessible and inclusive recruitment experience and welcome applications from all communities. We provide reasonable adjustments throughout the recruitment process and support colleagues with disabilities, long term health conditions and neurodivergent conditions. If you'd like any adjustments, please let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies
iProov provides science-based biometric solutions that enable the world's most security-conscious organizations to streamline secure remote onboarding and authentication for digital and physical access. Our award-winning liveness technology and iSOC offer unmatched resilience against deepfakes and generative AI threats while ensuring effortless, scalable user experiences. Trusted by leading governments and enterprises, including the U.S. Department of Homeland Security, U.K. Home Office, GovTech Singapore, ING, and UBS, iProov sets the standard in biometric identity assurance. This global trust is built not only on our technology but on the strength of the people behind it. For us, diversity at iProov is about reflecting the customers we serve, holding the principles of equality and inclusion at the heart of everything we do and all that we stand for, embracing differences, creating possibilities, and growing together. We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included, and their talents are nurtured, empowering them to contribute fully to our purpose. The Role Reports to: Chief Revenue Officer Location: WeWork HQ, Waterloo, London - Hybrid (At least once per week) Comp: Negotiable (Base) + Company Performance Bonus (20%) + Share Options + UK iProov Benefits We are looking for an experienced customer leader to build and scale our Customer Success and Solutions Engineering organisations. This role is responsible for ensuring customers achieve outstanding outcomes from our platform while equipping our commercial teams with world class technical expertise throughout the sales cycle. You will lead two critical functions; Customer Success and Solutions Engineering, creating a seamless journey from prospect through deployment, adoption, expansion and renewal. As a member of the Revenue Leadership Team, you will help shape our customer strategy, improve operational excellence and build scalable processes that support our continued growth. How you can make an impact Within 12 months you will have: Built a high performing Customer Success organisation with clear operating rhythms. Improved customer adoption and health metrics. Increased Gross and Net Revenue Retention. Established a scalable Solutions Engineering function with consistent global standards. Improved technical win rates and proof of concept success. Created stronger alignment across Sales, Product, Customer Success and Engineering. Developed future leaders within both organisations. What we would like to see from you Customer Success Build and lead a high performing Customer Success organisation. Define the customer lifecycle from onboarding through renewal. Drive customer adoption, value realisation and long term success. Develop customer health scoring and success planning. Improve Gross Revenue Retention (GRR) and Net Revenue Retention (NRR). Build executive sponsorship programmes with strategic customers. Develop customer advocacy, references and case studies. Solutions Engineering Lead and develop the global Solutions Engineering function. Establish consistent pre sales processes, standards and best practices. Coach and develop technical leaders and individual contributors. Improve demo quality, proof of concept execution and technical win rates. Ensure strong alignment between Sales, Product and Engineering. Leadership & Operations Build a scalable operating model across Customer Success and Solutions Engineering. Define KPIs, reporting and operational dashboards. Partner closely with Product to ensure customer feedback influences roadmap decisions. Collaborate with Sales leadership to improve handovers and customer experience. Build career paths, coaching frameworks and succession plans across both teams. Experience 10+ years in enterprise SaaS. Experience leading Customer Success organisations. Experience managing or partnering closely with Solutions Engineering teams. Proven track record of improving customer retention and expansion. Experience building teams, processes and operating models. Comfortable engaging with executive stakeholders, including CIOs, CISOs and CTOs. 25 days Annual Leave, plus 8 Bank Holidays (more holiday with service - up to an extra 5 days off per year based on your continuous service) Growth Shares allocated after passing probation (6 months of service)Salary sacrifice schemes including: Pension, Cycle To Work and Electric Car Scheme Nursery Sacrifice Scheme Work Overseas Perk - Work globally for up to 2 weeks Life Assurance SmartHealth - Access to private GP, Psychologist, Nutritionist along with tailored fitness plans for both you and your family Benefit from personalized 1:1 career coaching with our in house Occupational Psychologist Award winning L&D platform with personal allocated training budgets Enhanced paid family leave Flexible hybrid working environment Free Barista Coffee/Tea, biscuits with fruit in the WeWork office Free access to WeWork discounts and free online well being sessions Vitality Health - a range of options available on this below The Vitality Programme includes a number of reward benefits that all employees have access to as part of the plan, for example: Private Health cover including Dental, Optical, and Audiology 50% off monthly gym memberships Apple watches significantly discounted based member vitality status Half price trainers with Runners Need Weekly rewards - Free coffee with Café Nero Monthly rewards - Free Cinema ticket Discounts on travel with Expedia (hotels) and Mr & Mrs Smith with discounts getting greater throughout the year based on a members vitality status Amazon prime free months based on activity Up to 25% cashback at Waitrose when buying healthy foods 75% off stays at Champneys Health Spas Allen Carr's £299 no smoking programme for free Access to Vitality Healthy Mind with 30% off Headspace subscriptions and the ability to earn Vitality points for using Buddhify, Calm and Headspace Discounts on Weight Watchers At iProov, we're incredibly proud of the culture we've carefully curated. Our culture enables diverse thought, curiosity and innovation. Our team strives to do everything to the highest standard possible to achieve the remarkable. To do that we need different perspectives, experiences and ideas alongside an environment where these are welcomed - we want everyone to feel confident in bringing their full capabilities to work. We firmly believe psychological safety is key to building and nurturing great teams. We're a small and dynamic company, that means having the right skills is important, and we know that our best work emerges when people feel secure, welcomed and respected. As an equal opportunities employer, we encourage applications from people of all backgrounds. We're committed to building a workforce that is representative of the people we serve. We will not put someone at a disadvantage or treat them less favourably because of race, color, national origin, ancestry, age, disability, creed, religion or belief, sex, sexual orientation, gender reassignment, marriage or civil partnership, or pregnancy and maternity. Our goal is to find people who are passionate about creating a safer, more secure world. Our recruitment process is designed to be fair and transparent, focusing solely on your qualifications, competence, and suitability for the role. We review all applications carefully and will be in touch with shortlisted candidates regarding the next steps in our interview process.
Aug 26, 2026
Full time
iProov provides science-based biometric solutions that enable the world's most security-conscious organizations to streamline secure remote onboarding and authentication for digital and physical access. Our award-winning liveness technology and iSOC offer unmatched resilience against deepfakes and generative AI threats while ensuring effortless, scalable user experiences. Trusted by leading governments and enterprises, including the U.S. Department of Homeland Security, U.K. Home Office, GovTech Singapore, ING, and UBS, iProov sets the standard in biometric identity assurance. This global trust is built not only on our technology but on the strength of the people behind it. For us, diversity at iProov is about reflecting the customers we serve, holding the principles of equality and inclusion at the heart of everything we do and all that we stand for, embracing differences, creating possibilities, and growing together. We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included, and their talents are nurtured, empowering them to contribute fully to our purpose. The Role Reports to: Chief Revenue Officer Location: WeWork HQ, Waterloo, London - Hybrid (At least once per week) Comp: Negotiable (Base) + Company Performance Bonus (20%) + Share Options + UK iProov Benefits We are looking for an experienced customer leader to build and scale our Customer Success and Solutions Engineering organisations. This role is responsible for ensuring customers achieve outstanding outcomes from our platform while equipping our commercial teams with world class technical expertise throughout the sales cycle. You will lead two critical functions; Customer Success and Solutions Engineering, creating a seamless journey from prospect through deployment, adoption, expansion and renewal. As a member of the Revenue Leadership Team, you will help shape our customer strategy, improve operational excellence and build scalable processes that support our continued growth. How you can make an impact Within 12 months you will have: Built a high performing Customer Success organisation with clear operating rhythms. Improved customer adoption and health metrics. Increased Gross and Net Revenue Retention. Established a scalable Solutions Engineering function with consistent global standards. Improved technical win rates and proof of concept success. Created stronger alignment across Sales, Product, Customer Success and Engineering. Developed future leaders within both organisations. What we would like to see from you Customer Success Build and lead a high performing Customer Success organisation. Define the customer lifecycle from onboarding through renewal. Drive customer adoption, value realisation and long term success. Develop customer health scoring and success planning. Improve Gross Revenue Retention (GRR) and Net Revenue Retention (NRR). Build executive sponsorship programmes with strategic customers. Develop customer advocacy, references and case studies. Solutions Engineering Lead and develop the global Solutions Engineering function. Establish consistent pre sales processes, standards and best practices. Coach and develop technical leaders and individual contributors. Improve demo quality, proof of concept execution and technical win rates. Ensure strong alignment between Sales, Product and Engineering. Leadership & Operations Build a scalable operating model across Customer Success and Solutions Engineering. Define KPIs, reporting and operational dashboards. Partner closely with Product to ensure customer feedback influences roadmap decisions. Collaborate with Sales leadership to improve handovers and customer experience. Build career paths, coaching frameworks and succession plans across both teams. Experience 10+ years in enterprise SaaS. Experience leading Customer Success organisations. Experience managing or partnering closely with Solutions Engineering teams. Proven track record of improving customer retention and expansion. Experience building teams, processes and operating models. Comfortable engaging with executive stakeholders, including CIOs, CISOs and CTOs. 25 days Annual Leave, plus 8 Bank Holidays (more holiday with service - up to an extra 5 days off per year based on your continuous service) Growth Shares allocated after passing probation (6 months of service)Salary sacrifice schemes including: Pension, Cycle To Work and Electric Car Scheme Nursery Sacrifice Scheme Work Overseas Perk - Work globally for up to 2 weeks Life Assurance SmartHealth - Access to private GP, Psychologist, Nutritionist along with tailored fitness plans for both you and your family Benefit from personalized 1:1 career coaching with our in house Occupational Psychologist Award winning L&D platform with personal allocated training budgets Enhanced paid family leave Flexible hybrid working environment Free Barista Coffee/Tea, biscuits with fruit in the WeWork office Free access to WeWork discounts and free online well being sessions Vitality Health - a range of options available on this below The Vitality Programme includes a number of reward benefits that all employees have access to as part of the plan, for example: Private Health cover including Dental, Optical, and Audiology 50% off monthly gym memberships Apple watches significantly discounted based member vitality status Half price trainers with Runners Need Weekly rewards - Free coffee with Café Nero Monthly rewards - Free Cinema ticket Discounts on travel with Expedia (hotels) and Mr & Mrs Smith with discounts getting greater throughout the year based on a members vitality status Amazon prime free months based on activity Up to 25% cashback at Waitrose when buying healthy foods 75% off stays at Champneys Health Spas Allen Carr's £299 no smoking programme for free Access to Vitality Healthy Mind with 30% off Headspace subscriptions and the ability to earn Vitality points for using Buddhify, Calm and Headspace Discounts on Weight Watchers At iProov, we're incredibly proud of the culture we've carefully curated. Our culture enables diverse thought, curiosity and innovation. Our team strives to do everything to the highest standard possible to achieve the remarkable. To do that we need different perspectives, experiences and ideas alongside an environment where these are welcomed - we want everyone to feel confident in bringing their full capabilities to work. We firmly believe psychological safety is key to building and nurturing great teams. We're a small and dynamic company, that means having the right skills is important, and we know that our best work emerges when people feel secure, welcomed and respected. As an equal opportunities employer, we encourage applications from people of all backgrounds. We're committed to building a workforce that is representative of the people we serve. We will not put someone at a disadvantage or treat them less favourably because of race, color, national origin, ancestry, age, disability, creed, religion or belief, sex, sexual orientation, gender reassignment, marriage or civil partnership, or pregnancy and maternity. Our goal is to find people who are passionate about creating a safer, more secure world. Our recruitment process is designed to be fair and transparent, focusing solely on your qualifications, competence, and suitability for the role. We review all applications carefully and will be in touch with shortlisted candidates regarding the next steps in our interview process.
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. This is a unique opportunity for an Architect to work within HMRC at a time of significant change and transformation as it drives the focus of IT delivery away from point solutions and exploits the opportunities that cloud technologies can provide. This outstanding opportunity is for an experienced Architect to work within the Architecture function of HMRC, part of the Chief Digital & Information Officer (CDIO) Group to be a part of the Architecture Office team. This is a senior leadership role that will provide opportunities to bring together, develop and lead teams of professionals to promote consistent architecture across a multi-billion-pound portfolio of business transformation projects, including cross-government projects. CDIO values and empowers the growth of its people and offers the "CDIO University". This is a one stop shop for all things learning and development. The comprehensive offer encompassing academic, personal and career related opportunity and learning, ensuring all receive a consistent approach to technical learning. This includes access to subject matter experts, technical learning, professional communities, academies, apprenticeships, talent schemes as well as providing, delivering, encouraging and supporting activities for personal growth and wellbeing. Job description Our CDIO Architecture Office team (AO) are responsible for: Strategic impacting of Enterprise Level Change in HMRC that impacts CDIO's accountabilities to enable decision making in alignment with the IT strategy by; Producing briefings for Tech keyholder on all change in the end-to-end lifecycle(E2ELC) through strong collaboration with Solution, Enterprise and Chief Architects and experts in P+UCD to produce Cross-cutting and Enterprise Level outputs to give senior leaders a clear picture of the impact of Architecture changes and alignment to HMRC's IT Strategy and Roadmaps and recommend where action is needed to get better clarity of requirements. Tracking and managing those conditions raised during the keyholder impacting process. Impacting items at the triage stage of the E2ELC Leading the creation of architectural outputs to enable cost estimating, sequencing, and support Chief Operating Office with capacity views for fiscal events such as Budgets and Spending Reviews. Maintaining a repository of the impacts moving forward to enable more proactive impacting of change using forward view and pipeline of changes by engaging key change forums such as EPWG, Design Forum, CIDC. This is a key role in the Chief Technology & Design Office area of CDIO and an exciting opportunity at a critical time as the Department moves to deliver its commitments agreed with Government in the next spending round and as we align to a new operating model in CDIO. You will be part of a team including Solution and Enterprise Architects and Business Analysts to ensure that changes are impacted against the Strategy and Roadmaps. Empowering, supporting and developing them and contributing to the wider EA team to achieve the highest performance standards. You will take responsibility for tasks and deliver products to deadlines, removing blockers and driving collaboration across a wide-ranging landscape including architecture, business, finance, commercial and Change Group stakeholders. Facilitating senior level understanding of the impact of changes which will decide where further activity is required to ensure that any Cross-cutting elements or activities that will impact Strategy are understood. This is an exciting opportunity suited to someone who is proactive and thrives on working to tight timescales with changing priorities. As a team member you will be accountable for IT impacting to ensure enterprise level business and IT change in HMRC is impacted strategically, consistently and in a data driven way through a number of lenses to ensure consequences of proposals are understood by stakeholders. Working at a strategic level you will engage with a host of business and IT stakeholders and key partners, influencing policy, and set directions for technology and business change in line with HMRC 'Digital by Default' strategy. You will champion the adoption of latest technologies, whilst transforming HMRC's large IT estate towards a smaller number of strategic platforms as well as operate as an internal consultant in IT infrastructure architecture, developing and driving adoption of HMRC's Enterprise Architecture vision, strategies, directions, and roadmaps. Person specification In this role, you will: Act as a trusted ambassador for CDIO striving to make us a trusted IT partner to the wider department. Ensure your team delivers strategic outcomes through others and be accountable for the efficient production of briefings, early solution, policy, and fiscal event impacting to time and understand and consider dependencies of varying complexity, feeding into larger programmes and portfolios. Work in collaboration with solution, enterprise, and chief architects to produce cross cutting and enterprise level outputs. Collaborate with our Planning team and liaise with internal and external partners to partners to manage and maintain the IT Strategy plan and develop and influence a culture of capability-based impacting across HMRC. Be responsible for understanding, managing, and communicating to complex stakeholder groups, balancing priorities. Impact in-flight Project scope changes that may affect the IT Strategy Plan are escalated appropriately dependent on the level of dependencies. Keep up to date with the wider digital economy and identify advances in technology, emerging trends and be able to understand and articulate how this could impact HMRC. Develop, document, and establish architectural principles, policies, standards and reference architectures. Provide architecture governance and technology decision making aligned to enterprise architecture directions. Keep up to date with the wider digital economy and identify advances in technology, emerging trends and how this could impact on the organisation. Essential Criteria You will need to demonstrate within your application the following Essential Criteria: A broad IT and Enterprise Architecture (EA) background, with experience in architecture enterprise scale IT or architecture roles where you will have gained experience of large-scale IT. Experience of driving, delivering, and assuring technological change against the background of organisational transformation. Experience of engaging at a strategic level and playing a key role in setting organisational objectives, influencing policy and leading on technical and business change. Demonstrable experience in developing Technical Capability within an organisation. Including empowering, supporting, and developing staff. Experience in articulating strategic approaches to the modernisation and rationalisation of complex legacy IT estates. Stakeholder Management - The ability to simplify complex and technical information for non-technical, often senior audiences. Being able to see the big picture - an overall perspective on business issues, events and activities, and an understanding of their wider implications and how this interrelates with the organisation's IT capability. Ability to work under broad direction in challenging and unpredictable environments, playing a key role in influencing strategic decision making and understand strategic consequences of decisions. Able to work effectively in pressurised situations and can be relied upon to deliver, irrespective of circumstances. Experience of working with policies and projects across the end-to-end design lifecycle. Experience of working in multi discipline change teams to produce measurable costed solution impacts. The ability to work across organisational boundaries to identify, clarify and resolve problems. Be a confident communicator with good interpersonal skills and a proven dedication to continuous improvement in self and others. Desirable Criteria Understanding and experience of commercial contracts, procurement and sourcing strategies. TOGAF, AWS, Microsoft cloud certifications. Knowledge of Enterprise Architecture tools such as Abacus, etc. Experience in driving Architecture Governance. Experience of working within a large and complex IT Estate. A passion for continuous improvement for yourself, your team and the processes you own Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office closures For more information on where you might be working, review this information on our locations. If your location preference is for one of the following sites . click apply for full job details
Aug 26, 2026
Full time
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. This is a unique opportunity for an Architect to work within HMRC at a time of significant change and transformation as it drives the focus of IT delivery away from point solutions and exploits the opportunities that cloud technologies can provide. This outstanding opportunity is for an experienced Architect to work within the Architecture function of HMRC, part of the Chief Digital & Information Officer (CDIO) Group to be a part of the Architecture Office team. This is a senior leadership role that will provide opportunities to bring together, develop and lead teams of professionals to promote consistent architecture across a multi-billion-pound portfolio of business transformation projects, including cross-government projects. CDIO values and empowers the growth of its people and offers the "CDIO University". This is a one stop shop for all things learning and development. The comprehensive offer encompassing academic, personal and career related opportunity and learning, ensuring all receive a consistent approach to technical learning. This includes access to subject matter experts, technical learning, professional communities, academies, apprenticeships, talent schemes as well as providing, delivering, encouraging and supporting activities for personal growth and wellbeing. Job description Our CDIO Architecture Office team (AO) are responsible for: Strategic impacting of Enterprise Level Change in HMRC that impacts CDIO's accountabilities to enable decision making in alignment with the IT strategy by; Producing briefings for Tech keyholder on all change in the end-to-end lifecycle(E2ELC) through strong collaboration with Solution, Enterprise and Chief Architects and experts in P+UCD to produce Cross-cutting and Enterprise Level outputs to give senior leaders a clear picture of the impact of Architecture changes and alignment to HMRC's IT Strategy and Roadmaps and recommend where action is needed to get better clarity of requirements. Tracking and managing those conditions raised during the keyholder impacting process. Impacting items at the triage stage of the E2ELC Leading the creation of architectural outputs to enable cost estimating, sequencing, and support Chief Operating Office with capacity views for fiscal events such as Budgets and Spending Reviews. Maintaining a repository of the impacts moving forward to enable more proactive impacting of change using forward view and pipeline of changes by engaging key change forums such as EPWG, Design Forum, CIDC. This is a key role in the Chief Technology & Design Office area of CDIO and an exciting opportunity at a critical time as the Department moves to deliver its commitments agreed with Government in the next spending round and as we align to a new operating model in CDIO. You will be part of a team including Solution and Enterprise Architects and Business Analysts to ensure that changes are impacted against the Strategy and Roadmaps. Empowering, supporting and developing them and contributing to the wider EA team to achieve the highest performance standards. You will take responsibility for tasks and deliver products to deadlines, removing blockers and driving collaboration across a wide-ranging landscape including architecture, business, finance, commercial and Change Group stakeholders. Facilitating senior level understanding of the impact of changes which will decide where further activity is required to ensure that any Cross-cutting elements or activities that will impact Strategy are understood. This is an exciting opportunity suited to someone who is proactive and thrives on working to tight timescales with changing priorities. As a team member you will be accountable for IT impacting to ensure enterprise level business and IT change in HMRC is impacted strategically, consistently and in a data driven way through a number of lenses to ensure consequences of proposals are understood by stakeholders. Working at a strategic level you will engage with a host of business and IT stakeholders and key partners, influencing policy, and set directions for technology and business change in line with HMRC 'Digital by Default' strategy. You will champion the adoption of latest technologies, whilst transforming HMRC's large IT estate towards a smaller number of strategic platforms as well as operate as an internal consultant in IT infrastructure architecture, developing and driving adoption of HMRC's Enterprise Architecture vision, strategies, directions, and roadmaps. Person specification In this role, you will: Act as a trusted ambassador for CDIO striving to make us a trusted IT partner to the wider department. Ensure your team delivers strategic outcomes through others and be accountable for the efficient production of briefings, early solution, policy, and fiscal event impacting to time and understand and consider dependencies of varying complexity, feeding into larger programmes and portfolios. Work in collaboration with solution, enterprise, and chief architects to produce cross cutting and enterprise level outputs. Collaborate with our Planning team and liaise with internal and external partners to partners to manage and maintain the IT Strategy plan and develop and influence a culture of capability-based impacting across HMRC. Be responsible for understanding, managing, and communicating to complex stakeholder groups, balancing priorities. Impact in-flight Project scope changes that may affect the IT Strategy Plan are escalated appropriately dependent on the level of dependencies. Keep up to date with the wider digital economy and identify advances in technology, emerging trends and be able to understand and articulate how this could impact HMRC. Develop, document, and establish architectural principles, policies, standards and reference architectures. Provide architecture governance and technology decision making aligned to enterprise architecture directions. Keep up to date with the wider digital economy and identify advances in technology, emerging trends and how this could impact on the organisation. Essential Criteria You will need to demonstrate within your application the following Essential Criteria: A broad IT and Enterprise Architecture (EA) background, with experience in architecture enterprise scale IT or architecture roles where you will have gained experience of large-scale IT. Experience of driving, delivering, and assuring technological change against the background of organisational transformation. Experience of engaging at a strategic level and playing a key role in setting organisational objectives, influencing policy and leading on technical and business change. Demonstrable experience in developing Technical Capability within an organisation. Including empowering, supporting, and developing staff. Experience in articulating strategic approaches to the modernisation and rationalisation of complex legacy IT estates. Stakeholder Management - The ability to simplify complex and technical information for non-technical, often senior audiences. Being able to see the big picture - an overall perspective on business issues, events and activities, and an understanding of their wider implications and how this interrelates with the organisation's IT capability. Ability to work under broad direction in challenging and unpredictable environments, playing a key role in influencing strategic decision making and understand strategic consequences of decisions. Able to work effectively in pressurised situations and can be relied upon to deliver, irrespective of circumstances. Experience of working with policies and projects across the end-to-end design lifecycle. Experience of working in multi discipline change teams to produce measurable costed solution impacts. The ability to work across organisational boundaries to identify, clarify and resolve problems. Be a confident communicator with good interpersonal skills and a proven dedication to continuous improvement in self and others. Desirable Criteria Understanding and experience of commercial contracts, procurement and sourcing strategies. TOGAF, AWS, Microsoft cloud certifications. Knowledge of Enterprise Architecture tools such as Abacus, etc. Experience in driving Architecture Governance. Experience of working within a large and complex IT Estate. A passion for continuous improvement for yourself, your team and the processes you own Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office closures For more information on where you might be working, review this information on our locations. If your location preference is for one of the following sites . click apply for full job details
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. HMRC is one of the largest organisations in the UK and runs one of the largest digital operations in government. With over 50 million customers at the heart of everything we do, the scale and impact of our work are vast. We embrace innovation, exploring new technologies and modern ways of working. We are building a team of outstanding and creative professionals within HMRC's Chief Engineering and Platform Office (CEPO) which is within HMRC's Chief Digital and Information Officer Group (CDIO). Our mission is to deliver new digital services using modern technology and agile methodologies, while also transforming existing services and migrating them to cloud-based platforms. This role sits within the Government Gateway (GG) Team, which supports over 130 services across 11 UK Government Departments. Government Gateway is a critical pan-government platform, and this role is central to its continued success. Job description The objective of the Service Desk is to provide a focal point for all customers, dealing with problems, questions and requests to help them get the best out of the service. The Service Desk forms the day-to-day single point of contact, between The Government Gateway, reliant parties across HMRC, other Government Departments including the upcoming introduction of One Login for Government Day to day tasks to include and not limited to: Interaction with IT operational staff and or internal/ external stakeholders. Triaging incidents, managing the related ticket until conclusion, in a timely manner. Maintaining clear communication with the requestor and operational teams throughout the process. A Service Desk Analyst monitors inbound requests for support to multiple digital government services and provides resolutions to varied and difficult technical issues. Person specification Essential Criteria As a Service Desk Analyst, you will act as an interface for other activities such as Service Level Management and the dissemination of information, in order to deliver the high quality support, critical to achieving the business goals of our customers and that of a Critical National Infrastructure service Contribute positively within a small, cohesive team in order to deliver a high-quality service to our customers Able to own an issue until a new owner has been found or the problem has been mitigated and / or resolved Able to investigate problems in systems, processes and services, with an understanding of the level of a problem (e.g. strategic, tactical, operational). Can contribute to the implementation of remedies and preventative measures. Able to identify process optimisation opportunities with guidance and contribute to the implementation of proposed solutions Maintains a high level of customer service. Has the confidence to deal with complex complaints. Desirable criteria SFiA Core Skills: Proven experience of working to Customer Service Support Level 3. Knowledge and experience of Incident Management Level 3. Ability to analyse and undertake investigative work. Basic understanding of Microsoft packages. Previous experience of Splunk/ CIP reporting systems. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office Closures If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. For more information on where you might be working, review this information on our locations (opens in a new window) These sites are Telford Plaza, Telford - moving to Parkside Court, Telford Trinity Bridge House, Salford - moving to an alternative office in Manchester/ Salford. You will be given more information about what this means at the job offer stage. Other Information Candidates would need to either hold National Security Vetting at Security Check (SC) clearance level for this vacancy or be willing to consider applying for it. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this. Behaviours We'll assess you against these behaviours during the selection process: Making Effective Decisions Delivering at Pace Changing and Improving Benefits Alongside your salary of £31,096, HM Revenue and Customs contributes £9,008 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience. How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history and previous experiences. Your CV should cover your Job History up to your last 3 roles (250 words per role), giving a brief summary of what you delivered and any key achievements in each role and any Qualifications you hold. A 750-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the Essential Criteria and Person Specification outlined in the advert. Please evidence any Desirable Criteria where applicable (up to 250 words max). This is not essential for the role but may be considered by the vacancy holder where candidates have the same score at interview. Further details around what this will entail are listed on the application form. Sift In the event of a large number of applications being received, an initial sift may be held on your CV. At full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview During the panel interview you will be asked Behaviour-based questions to explore in detail what you are capable of. Interviews will take place via video link. Sift and interview dates to be confirmed. Eligibility Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: - Use the subject line to insert appropriate wording for example - 'Please re-open my application - insert vacancy ref & vacancy closing date insert date '. To check that you are eligible to apply for this role, please review the eligibility information before submitting your application click apply for full job details
Aug 26, 2026
Full time
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. HMRC is one of the largest organisations in the UK and runs one of the largest digital operations in government. With over 50 million customers at the heart of everything we do, the scale and impact of our work are vast. We embrace innovation, exploring new technologies and modern ways of working. We are building a team of outstanding and creative professionals within HMRC's Chief Engineering and Platform Office (CEPO) which is within HMRC's Chief Digital and Information Officer Group (CDIO). Our mission is to deliver new digital services using modern technology and agile methodologies, while also transforming existing services and migrating them to cloud-based platforms. This role sits within the Government Gateway (GG) Team, which supports over 130 services across 11 UK Government Departments. Government Gateway is a critical pan-government platform, and this role is central to its continued success. Job description The objective of the Service Desk is to provide a focal point for all customers, dealing with problems, questions and requests to help them get the best out of the service. The Service Desk forms the day-to-day single point of contact, between The Government Gateway, reliant parties across HMRC, other Government Departments including the upcoming introduction of One Login for Government Day to day tasks to include and not limited to: Interaction with IT operational staff and or internal/ external stakeholders. Triaging incidents, managing the related ticket until conclusion, in a timely manner. Maintaining clear communication with the requestor and operational teams throughout the process. A Service Desk Analyst monitors inbound requests for support to multiple digital government services and provides resolutions to varied and difficult technical issues. Person specification Essential Criteria As a Service Desk Analyst, you will act as an interface for other activities such as Service Level Management and the dissemination of information, in order to deliver the high quality support, critical to achieving the business goals of our customers and that of a Critical National Infrastructure service Contribute positively within a small, cohesive team in order to deliver a high-quality service to our customers Able to own an issue until a new owner has been found or the problem has been mitigated and / or resolved Able to investigate problems in systems, processes and services, with an understanding of the level of a problem (e.g. strategic, tactical, operational). Can contribute to the implementation of remedies and preventative measures. Able to identify process optimisation opportunities with guidance and contribute to the implementation of proposed solutions Maintains a high level of customer service. Has the confidence to deal with complex complaints. Desirable criteria SFiA Core Skills: Proven experience of working to Customer Service Support Level 3. Knowledge and experience of Incident Management Level 3. Ability to analyse and undertake investigative work. Basic understanding of Microsoft packages. Previous experience of Splunk/ CIP reporting systems. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office Closures If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. For more information on where you might be working, review this information on our locations (opens in a new window) These sites are Telford Plaza, Telford - moving to Parkside Court, Telford Trinity Bridge House, Salford - moving to an alternative office in Manchester/ Salford. You will be given more information about what this means at the job offer stage. Other Information Candidates would need to either hold National Security Vetting at Security Check (SC) clearance level for this vacancy or be willing to consider applying for it. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this. Behaviours We'll assess you against these behaviours during the selection process: Making Effective Decisions Delivering at Pace Changing and Improving Benefits Alongside your salary of £31,096, HM Revenue and Customs contributes £9,008 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience. How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history and previous experiences. Your CV should cover your Job History up to your last 3 roles (250 words per role), giving a brief summary of what you delivered and any key achievements in each role and any Qualifications you hold. A 750-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the Essential Criteria and Person Specification outlined in the advert. Please evidence any Desirable Criteria where applicable (up to 250 words max). This is not essential for the role but may be considered by the vacancy holder where candidates have the same score at interview. Further details around what this will entail are listed on the application form. Sift In the event of a large number of applications being received, an initial sift may be held on your CV. At full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview During the panel interview you will be asked Behaviour-based questions to explore in detail what you are capable of. Interviews will take place via video link. Sift and interview dates to be confirmed. Eligibility Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: - Use the subject line to insert appropriate wording for example - 'Please re-open my application - insert vacancy ref & vacancy closing date insert date '. To check that you are eligible to apply for this role, please review the eligibility information before submitting your application click apply for full job details
About the job Job summary The Deputy Director, Head of AI Assurance will lead HMRC's approach to assuring the responsible, safe and effective deployment of AI across the organisation. The role will provide strategic leadership for the AI assurance function within the Chief AI Office (CAIO), ensuring that AI activity across HMRC is aligned to organisational priorities, meets clear governance and assurance expectations, and can progress at pace within appropriate guardrails. The post holder will not replace existing specialist functions such as data protection, cyber security, legal, commercial, architecture, risk or ethics. Instead, they will act as the senior alignment point for AI assurance, bringing together the right expertise at the right point in the lifecycle and ensuring that teams receive clear, proportionate and practical assurance advice. Job description Lead the development and operation of HMRC's AI assurance approach, ensuring that central, local and federated AI activity meets a consistent assurance bar. Establish clear assurance routes for AI use cases, from early idea through experimentation, deployment, scaling and live service. Provide senior oversight of AI assurance decisions, ensuring that risks, mitigations, dependencies and decisions are recorded, evidenced and traceable. Contribute to development of AI Agents to support delivery of effective assurance across the enterprise. Work with senior colleagues across HMRC to embed proportionate assurance into existing governance, delivery, security, data, commercial and change processes. Lead the AI assurance team, setting priorities, allocating work and ensuring a coherent service to delivery teams and business areas. Ensure assurance activity supports responsible acceleration rather than unnecessary delay, helping teams understand what is required to progress safely. Maintain a single view of material AI assurance issues, risks, themes and decisions, escalating where appropriate to the Chief AI Officer and relevant governance forums. Oversee the development of reusable assurance products, including checklists, evidence packs, decision templates, guidance and playbooks. Build strong working relationships with existing HMRC specialists in security, data protection, data governance, legal, ethics, commercial, architecture, risk and internal audit. Support external confidence in HMRC's use of AI by ensuring transparency, audit readiness and clear evidence of responsible redeployment. Represent HMRC in cross-government AI assurance, governance and professional communities, helping shape emerging standards, frameworks and best practice for responsible AI adoption. Person specification Experience of leading governance, assurance, risk, compliance or delivery functions in a complex organisation, with accountability for delivering effective outcomes in high-profile or sensitive environments. Experience of AI, data science, digital transformation, automation or emerging technology governance, including applying proportionate assurance approaches to innovative and fast-moving technology delivery. Strong ability to interpret complex policy, technical, ethical and risk issues, and translate them into clear, practical guidance that supports safe and effective delivery. Demonstrable ability to build effective relationships across organisational boundaries, influence senior stakeholders, and align diverse interests to achieve pragmatic decisions and outcomes. Excellent judgement and decision-making skills, including the ability to balance pace, innovation, risk, proportionality, regulatory requirements and public trust. Proven leadership and communication skills, including the ability to build and lead high-performing expert teams and to communicate complex issues clearly and succinctly to senior leaders and non-technical audiences. Benefits Alongside your salary of £86,000, HM Revenue and Customs contributes £24,914 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity A Civil Service pension with an employer contribution of 28.97% Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details For full selection process details please see attached Candidate Pack Feedback will only be provided if you attend an interview or assessment. This role has a minimum assignment duration of 3 years. An assignment duration is the period of time a Senior Civil Servant is expected to remain in the same post to enable them to deliver on the agreed key business outcomes. The assignment duration also supports your career through building your depth of expertise. As part of accepting this role you will be agreeing to the expected assignment duration set out above. This will not result in a contractual change to your terms and conditions. Please note this is an expectation only, it is not something which is written into your terms and conditions or indeed which the employing organisation or you are bound by. It will depend on your personal circumstances at a particular time and business needs, for example, would not preclude any absence like family friendly leave. It is nonetheless an important expectation, which is why we ask you to confirm you agree to the assignment duration set out above. Security Successful candidates must undergo a standard (or equivalent) criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window). See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : Name : Daniel White Email : Recruitment team Email : Further information Appointment to the Civil Service is governed by the Civil Service Commission's Recruitment Principles. You have the right to complain if you feel a department has breached the requirement of the Recruitment Principles. In the first instance, you should raise the matter directly with the department concerned. If you are not satisfied with the response, you may bring your complaint to the Commission . click apply for full job details
Aug 26, 2026
Full time
About the job Job summary The Deputy Director, Head of AI Assurance will lead HMRC's approach to assuring the responsible, safe and effective deployment of AI across the organisation. The role will provide strategic leadership for the AI assurance function within the Chief AI Office (CAIO), ensuring that AI activity across HMRC is aligned to organisational priorities, meets clear governance and assurance expectations, and can progress at pace within appropriate guardrails. The post holder will not replace existing specialist functions such as data protection, cyber security, legal, commercial, architecture, risk or ethics. Instead, they will act as the senior alignment point for AI assurance, bringing together the right expertise at the right point in the lifecycle and ensuring that teams receive clear, proportionate and practical assurance advice. Job description Lead the development and operation of HMRC's AI assurance approach, ensuring that central, local and federated AI activity meets a consistent assurance bar. Establish clear assurance routes for AI use cases, from early idea through experimentation, deployment, scaling and live service. Provide senior oversight of AI assurance decisions, ensuring that risks, mitigations, dependencies and decisions are recorded, evidenced and traceable. Contribute to development of AI Agents to support delivery of effective assurance across the enterprise. Work with senior colleagues across HMRC to embed proportionate assurance into existing governance, delivery, security, data, commercial and change processes. Lead the AI assurance team, setting priorities, allocating work and ensuring a coherent service to delivery teams and business areas. Ensure assurance activity supports responsible acceleration rather than unnecessary delay, helping teams understand what is required to progress safely. Maintain a single view of material AI assurance issues, risks, themes and decisions, escalating where appropriate to the Chief AI Officer and relevant governance forums. Oversee the development of reusable assurance products, including checklists, evidence packs, decision templates, guidance and playbooks. Build strong working relationships with existing HMRC specialists in security, data protection, data governance, legal, ethics, commercial, architecture, risk and internal audit. Support external confidence in HMRC's use of AI by ensuring transparency, audit readiness and clear evidence of responsible redeployment. Represent HMRC in cross-government AI assurance, governance and professional communities, helping shape emerging standards, frameworks and best practice for responsible AI adoption. Person specification Experience of leading governance, assurance, risk, compliance or delivery functions in a complex organisation, with accountability for delivering effective outcomes in high-profile or sensitive environments. Experience of AI, data science, digital transformation, automation or emerging technology governance, including applying proportionate assurance approaches to innovative and fast-moving technology delivery. Strong ability to interpret complex policy, technical, ethical and risk issues, and translate them into clear, practical guidance that supports safe and effective delivery. Demonstrable ability to build effective relationships across organisational boundaries, influence senior stakeholders, and align diverse interests to achieve pragmatic decisions and outcomes. Excellent judgement and decision-making skills, including the ability to balance pace, innovation, risk, proportionality, regulatory requirements and public trust. Proven leadership and communication skills, including the ability to build and lead high-performing expert teams and to communicate complex issues clearly and succinctly to senior leaders and non-technical audiences. Benefits Alongside your salary of £86,000, HM Revenue and Customs contributes £24,914 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity A Civil Service pension with an employer contribution of 28.97% Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details For full selection process details please see attached Candidate Pack Feedback will only be provided if you attend an interview or assessment. This role has a minimum assignment duration of 3 years. An assignment duration is the period of time a Senior Civil Servant is expected to remain in the same post to enable them to deliver on the agreed key business outcomes. The assignment duration also supports your career through building your depth of expertise. As part of accepting this role you will be agreeing to the expected assignment duration set out above. This will not result in a contractual change to your terms and conditions. Please note this is an expectation only, it is not something which is written into your terms and conditions or indeed which the employing organisation or you are bound by. It will depend on your personal circumstances at a particular time and business needs, for example, would not preclude any absence like family friendly leave. It is nonetheless an important expectation, which is why we ask you to confirm you agree to the assignment duration set out above. Security Successful candidates must undergo a standard (or equivalent) criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window). See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : Name : Daniel White Email : Recruitment team Email : Further information Appointment to the Civil Service is governed by the Civil Service Commission's Recruitment Principles. You have the right to complain if you feel a department has breached the requirement of the Recruitment Principles. In the first instance, you should raise the matter directly with the department concerned. If you are not satisfied with the response, you may bring your complaint to the Commission . click apply for full job details
Role Profile Job Title: Data Engineering & Insights Manager (Hybrid Working Policy) 2 days a month. Reports To: Chief Innovation Officer Role Purpose The Data Engineering & Insights Manager is responsible for leading the design, build and operation of the Society's data platforms, alongside the delivery of high-quality, business-ready insights that support strategic decision-making and operational performance. The role combines leadership of data engineering capability (including the data lake, pipelines and environments) with ownership of analytics and reporting outputs, ensuring data is transformed into accessible, trusted and actionable insight for the business. Reporting to the Chief Innovation Officer, the postholder will play a key role in enabling the Society's innovation, digital and data strategy, ensuring the organisation can leverage data effectively to improve customer outcomes, drive growth and enhance operational efficiency. The role requires a balance of technical leadership, business engagement and delivery focus, with strong accountability for execution, data quality, platform reliability and insight effectiveness. Key Responsibilities Data Engineering & Platform Leadership Lead the design, development and ongoing management of the Society's data architecture, including the data lake and associated data environments. Ensure robust, scalable and secure data pipelines are in place to support timely and accurate data ingestion, transformation and availability. Maintain high standards of data integrity, governance, security and resilience across all data platforms. Oversee performance, optimisation and continuous improvement of the data environment to meet evolving business needs. Work closely with technology and architecture teams to ensure alignment with broader IT and digital strategy. Analytics & Business Insights Delivery Lead the development of business-ready data models, table structures and curated datasets to enable effective reporting and analysis. Oversee the production of high-quality, intuitive and accessible reports and dashboards, primarily through Power BI. Ensure insights are clearly communicated, relevant and tailored to business needs, supporting decision-making at all levels. Promote a self-service data culture by making data easy to access, understand and use across the organisation. Ensure consistency, accuracy and trust in all reporting outputs. Leadership and Team Development Lead, develop and inspire a multi-disciplinary team of data engineers and analysts. Build strong technical capability across the team, ensuring best practice in engineering, modelling and visualisation. Foster a culture of accountability, collaboration and continuous improvement. Provide coaching and development to enhance both technical expertise and business understanding. Ensure the team operates with clear priorities, strong delivery discipline and high performance standards. Business Engagement and Value Delivery Partner with business stakeholders to understand data, reporting and insight requirements. Translate business needs into data solutions, ensuring outputs align with strategic priorities and deliver measurable value. Act as a trusted advisor on data and insight, supporting innovation and continuous improvement initiatives. Prioritise workload effectively to balance strategic delivery with operational demand. Operational Execution and Delivery Take end-to-end accountability for the delivery of data and insight solutions, ensuring they are delivered on time, to quality and aligned to requirements. Establish and maintain clear delivery plans, standards and governance across data initiatives. Monitor and manage workloads, ensuring resource is aligned to priority activity. Drive continuous improvement in delivery processes, tools and methodologies. Risk, Governance and Compliance Ensure all data activity meets regulatory, legal and internal governance requirements, including data protection and security standards. Maintain strong oversight of data quality, lineage and auditability. Identify, manage and escalate risks and issues related to data platforms and reporting. As a member of Data, Information Security & Architecture (DISA) forum, provide robust challenge and contribution to support strategic decisions Support the development and embedding of data governance frameworks and policies. Key Accountabilities Reliable, secure and scalable operation of the data lake and data platforms. Delivery of high-quality, trusted and business-ready data and insights. Effective leadership and performance of the data engineering and analytics team. Strong alignment of data solutions to business strategy and innovation priorities. Data governance, quality and compliance across all data assets. Timely and effective execution of data and insight delivery. Person Specification Knowledge and Experience Proven experience in data engineering, data platforms and analytics leadership roles. Strong understanding of data lake architecture, ETL/ELT pipelines, and modern data environments. Experience of data modelling, structuring and preparing data for reporting and analytics use. Proven track record of delivering business insights through tools such as Power BI. Experience of using Codex and/or other AI-assisted coding tools to support efficient development, problem-solving and continuous improvement in data engineering and analytics activities. Experience of leading and developing technical teams in a data or analytics environment. Understanding of data governance, data quality and regulatory considerations in financial services is advantageous. Skills and Capabilities Strong leadership and people management skills, with the ability to build and develop high-performing teams. Deep technical understanding of data engineering and analytics concepts, with the ability to translate into business value. Excellent stakeholder management and communication skills, able to explain complex data concepts clearly. Strong problem-solving and analytical capability. Ability to balance strategic thinking with hands-on delivery oversight. High level of organisation and delivery discipline, with a focus on execution and outcomes. Personal Attributes Curious, forward-thinking and innovative mindset. Accountable and results-oriented, with a strong focus on delivery. Collaborative and supportive, with a commitment to team success. Customer- and business-focused, ensuring data delivers real value. Adaptable and resilient in a fast-paced, evolving environment. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Aug 26, 2026
Full time
Role Profile Job Title: Data Engineering & Insights Manager (Hybrid Working Policy) 2 days a month. Reports To: Chief Innovation Officer Role Purpose The Data Engineering & Insights Manager is responsible for leading the design, build and operation of the Society's data platforms, alongside the delivery of high-quality, business-ready insights that support strategic decision-making and operational performance. The role combines leadership of data engineering capability (including the data lake, pipelines and environments) with ownership of analytics and reporting outputs, ensuring data is transformed into accessible, trusted and actionable insight for the business. Reporting to the Chief Innovation Officer, the postholder will play a key role in enabling the Society's innovation, digital and data strategy, ensuring the organisation can leverage data effectively to improve customer outcomes, drive growth and enhance operational efficiency. The role requires a balance of technical leadership, business engagement and delivery focus, with strong accountability for execution, data quality, platform reliability and insight effectiveness. Key Responsibilities Data Engineering & Platform Leadership Lead the design, development and ongoing management of the Society's data architecture, including the data lake and associated data environments. Ensure robust, scalable and secure data pipelines are in place to support timely and accurate data ingestion, transformation and availability. Maintain high standards of data integrity, governance, security and resilience across all data platforms. Oversee performance, optimisation and continuous improvement of the data environment to meet evolving business needs. Work closely with technology and architecture teams to ensure alignment with broader IT and digital strategy. Analytics & Business Insights Delivery Lead the development of business-ready data models, table structures and curated datasets to enable effective reporting and analysis. Oversee the production of high-quality, intuitive and accessible reports and dashboards, primarily through Power BI. Ensure insights are clearly communicated, relevant and tailored to business needs, supporting decision-making at all levels. Promote a self-service data culture by making data easy to access, understand and use across the organisation. Ensure consistency, accuracy and trust in all reporting outputs. Leadership and Team Development Lead, develop and inspire a multi-disciplinary team of data engineers and analysts. Build strong technical capability across the team, ensuring best practice in engineering, modelling and visualisation. Foster a culture of accountability, collaboration and continuous improvement. Provide coaching and development to enhance both technical expertise and business understanding. Ensure the team operates with clear priorities, strong delivery discipline and high performance standards. Business Engagement and Value Delivery Partner with business stakeholders to understand data, reporting and insight requirements. Translate business needs into data solutions, ensuring outputs align with strategic priorities and deliver measurable value. Act as a trusted advisor on data and insight, supporting innovation and continuous improvement initiatives. Prioritise workload effectively to balance strategic delivery with operational demand. Operational Execution and Delivery Take end-to-end accountability for the delivery of data and insight solutions, ensuring they are delivered on time, to quality and aligned to requirements. Establish and maintain clear delivery plans, standards and governance across data initiatives. Monitor and manage workloads, ensuring resource is aligned to priority activity. Drive continuous improvement in delivery processes, tools and methodologies. Risk, Governance and Compliance Ensure all data activity meets regulatory, legal and internal governance requirements, including data protection and security standards. Maintain strong oversight of data quality, lineage and auditability. Identify, manage and escalate risks and issues related to data platforms and reporting. As a member of Data, Information Security & Architecture (DISA) forum, provide robust challenge and contribution to support strategic decisions Support the development and embedding of data governance frameworks and policies. Key Accountabilities Reliable, secure and scalable operation of the data lake and data platforms. Delivery of high-quality, trusted and business-ready data and insights. Effective leadership and performance of the data engineering and analytics team. Strong alignment of data solutions to business strategy and innovation priorities. Data governance, quality and compliance across all data assets. Timely and effective execution of data and insight delivery. Person Specification Knowledge and Experience Proven experience in data engineering, data platforms and analytics leadership roles. Strong understanding of data lake architecture, ETL/ELT pipelines, and modern data environments. Experience of data modelling, structuring and preparing data for reporting and analytics use. Proven track record of delivering business insights through tools such as Power BI. Experience of using Codex and/or other AI-assisted coding tools to support efficient development, problem-solving and continuous improvement in data engineering and analytics activities. Experience of leading and developing technical teams in a data or analytics environment. Understanding of data governance, data quality and regulatory considerations in financial services is advantageous. Skills and Capabilities Strong leadership and people management skills, with the ability to build and develop high-performing teams. Deep technical understanding of data engineering and analytics concepts, with the ability to translate into business value. Excellent stakeholder management and communication skills, able to explain complex data concepts clearly. Strong problem-solving and analytical capability. Ability to balance strategic thinking with hands-on delivery oversight. High level of organisation and delivery discipline, with a focus on execution and outcomes. Personal Attributes Curious, forward-thinking and innovative mindset. Accountable and results-oriented, with a strong focus on delivery. Collaborative and supportive, with a commitment to team success. Customer- and business-focused, ensuring data delivers real value. Adaptable and resilient in a fast-paced, evolving environment. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Specific Responsibilities To be the strategic lead for the operational HR services, overseeing the development and implementation of workforce service level agreements and KPIs across all operational services. Ensure that all Operational HR Services provide a consistently high quality service to the Trust, which delivers compliance to all statutory obligations and NHS reporting requirements including; provision of monthly workforce returns, rostering effectiveness, robust employment checks, validation and monitoring of professional registration, checking and monitoring of Right to Work status; management and processing of the Disclosure & Barring Service checks. Work with the People Senior Leadership Team to develop a prioritised plan (based on business value and impact) for the improvement of People processes, policies, systems and contact channels. Ensure that the trust is developing efficiencies through the use of technology (in particular rostering effectiveness and early adoption of the Future Workforce solution), streamlining and collaborative working. Lead, define and deliver improvement initiatives and change projects to enhance service performance and employee experience, which deliver measurable improvement and transition to the implementation of the People Target Operating model for Kent and Medway. Lead on designated trust-wide People projects as and when required; ensuring that benefits are realised, changes are embedded and sustainable and that continuous improvement is ongoing; reporting activity and outcomes to the Workforce Efficiency Steering Group, Trust Leadership Team and Financial Improvement Oversight Group as required. Participate in the annual strategic business and workforce planning cycle within the Trust, attending the business planning steering and operational groups, co-ordinating and inputting in to the production of guidance, planning and other required documentation to support preparation of plans, articulate confirmed plans and the priorities to deliver these. Support and co-ordinate with People Heads of Service, HR Business Partners, Deputy Chief People Officer, Division leadership and Corporate peers throughout the process. Senior Operational lead for ensuring monitoring and reporting on progress with delivery of workforce plans and programme management of initiatives to support workforce efficiencies such as controls and reductions for temporary staffing. Support the Head of Rostering and Non-Medical Job planning to deliver the Trust priority for highly effective rostering for all professional groups; with an emphasis on improvements to availability, net hours and approval lead times to support the Trust to reduce demand for temporary staffing usage. Support the Head of Rostering and Non-Medical Job Planning with the planning and implementation of Job planning for all non-ward based clinical colleagues; to further improve Trust effective planning and alignment of clinical time to activity and demand. Please see attached job description for further information. Barking Havering and Redbridge University Hospitals NHS Trust
Aug 26, 2026
Full time
Specific Responsibilities To be the strategic lead for the operational HR services, overseeing the development and implementation of workforce service level agreements and KPIs across all operational services. Ensure that all Operational HR Services provide a consistently high quality service to the Trust, which delivers compliance to all statutory obligations and NHS reporting requirements including; provision of monthly workforce returns, rostering effectiveness, robust employment checks, validation and monitoring of professional registration, checking and monitoring of Right to Work status; management and processing of the Disclosure & Barring Service checks. Work with the People Senior Leadership Team to develop a prioritised plan (based on business value and impact) for the improvement of People processes, policies, systems and contact channels. Ensure that the trust is developing efficiencies through the use of technology (in particular rostering effectiveness and early adoption of the Future Workforce solution), streamlining and collaborative working. Lead, define and deliver improvement initiatives and change projects to enhance service performance and employee experience, which deliver measurable improvement and transition to the implementation of the People Target Operating model for Kent and Medway. Lead on designated trust-wide People projects as and when required; ensuring that benefits are realised, changes are embedded and sustainable and that continuous improvement is ongoing; reporting activity and outcomes to the Workforce Efficiency Steering Group, Trust Leadership Team and Financial Improvement Oversight Group as required. Participate in the annual strategic business and workforce planning cycle within the Trust, attending the business planning steering and operational groups, co-ordinating and inputting in to the production of guidance, planning and other required documentation to support preparation of plans, articulate confirmed plans and the priorities to deliver these. Support and co-ordinate with People Heads of Service, HR Business Partners, Deputy Chief People Officer, Division leadership and Corporate peers throughout the process. Senior Operational lead for ensuring monitoring and reporting on progress with delivery of workforce plans and programme management of initiatives to support workforce efficiencies such as controls and reductions for temporary staffing. Support the Head of Rostering and Non-Medical Job planning to deliver the Trust priority for highly effective rostering for all professional groups; with an emphasis on improvements to availability, net hours and approval lead times to support the Trust to reduce demand for temporary staffing usage. Support the Head of Rostering and Non-Medical Job Planning with the planning and implementation of Job planning for all non-ward based clinical colleagues; to further improve Trust effective planning and alignment of clinical time to activity and demand. Please see attached job description for further information. Barking Havering and Redbridge University Hospitals NHS Trust
Select how often (in days) to receive an alert: Description: Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation. Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues. Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers. Lead People Relations Partner Job Purpose: The opportunity: The role holder is responsible for shaping and implementing people strategies and delivery of people changes across our business. The role holder is a key member of the People Strategy leadership team and responsible for the delivery of organisational change, business partnering activity and employee relations for Canada Life LUK across all geographies. The role holder undertake a will lead role within the People Parterning team, providing strategic direction, governance and oversight to ensure consistent execution of people priorities, effective risk management and delivery of business outcomes. Acting as a trusted delegate for the Chief People Officer when required, the role holder will lead key strategic initiatives, drive enterprise-wide people activities and ensure the People function delivers against its objectives while maintaining compliance, operational excellence and organisational effectiveness. Responsibilities: What you'll do: Collaborate with senior leadership teams and their respective teams to shape and plan a commercially focused people strategy and future focused organisational model that fulfils both the needs of Finance or COO and the broader CLUK organisation. Develop people plans and solutions to support the achievement of the overall business objectives whilst ensuring compliance with relevant local legislation and best practice. Enable transformation and change across the organisation inclusive of but not limited to . leading Lead the people aspects of potential M&A activity acquisitions, operating model evolution and , restructuring and merging of companies. Identify the people capability requirements to deliver the strategic agenda, oversee the effective deployment of talent plans & solutions, working across the Group, to ensure the organisation has the necessary talent and capabilities to meet business needs now and into the future. Elevate people leadership capabilities by providing advice, support and coaching to senior leadership level level people leaders on all people and talent matters. Optimise the employee experience & engagement levels supporting local leaders to own people management practices & local engagement activities in addition to the organisation wide initiatives to continue our journey on building a great place to work. Lead and coordinate strategic People initiatives and governance activities on behalf of the Chief People Officer, ensuring the successful delivery of key organisational priorities. Provide leadership, direction and oversight to the People Relations Partner team, driving high-quality execution of people plans, organisational change, employee relations and business partnering activities. Ensure effective risk management, regulatory compliance, governance and operational discipline across the People agenda, maintaining a strong focus on delivering business outcomes, protecting the organisation and enabling sustainable performance. Experience:What you'll bring to the role: Knowledge and Experience Have significant experience operating at a senior level in an CPO function ideally within in Financial Services with the skills, experience and confidence to operate at strategic level, guiding, influencing and collaborating with executive team Have solid knowledge of various people disciplines such as Diversity, Compensation, Employee Relations, Performance Management, Talent Management, Staffing and Organisational Effectiveness Show strong commercial acumen, be a trusted confidante and advises on fit for purpose people solutions to enable the organisation to shape & deliver business strategy Experience of talent development and identifying the components required for developing talent & enabling People Strategies role in delivering a high-performance environment. Able Ability to take an holistic approach to analyse business issues to develop & implement integrated people solutions, ensuring that the linkages between structure, people, process and technology are made. Able Ability to bring a fresh perspective and insight to the assigned business area(s), where necessary challengingthe status quo and acting as a sounding board and source of counsel on all people relatedmatters. Ability to be a change catalyst who has the ability to successful manage change that improves organisational performance Strong decision-making capability, comfortable leading and directing in ambiguous, complex and fast-paced environments. Exercises sound judgement, balances risk and opportunity effectively, takes accountability for outcomes, and acts with the utmost integrity Fosters collaborative relationships across functions and business to facilitate cooperation and information exchanges that improve customer and business outcomes Demonstrable ted ability track record of to operatinge both strategically and operationally, translating long-term organisational priorities into practical and executable people plans Have the ability to influence, partner and negotiate with management at all levels and execute with excellence Be a diplomatic individual with the ability to adapt to, coach and be effective with diverse leadership styles. Have a positive attitude, be motivated, be action oriented, and have a preference for working as part of a team. Benefits of working at Canada Life We believe in recognising and rewarding our people, so we offer a competitive salary and benefits package that's regularly reviewed. As a Canada Life UK colleague, you'll receive a competitive salary and comprehensive reward package including a generous pension and bonus scheme, along with, income protection, private medical insurance and life assurance. We have a fantastic number of other benefits and support services as well as regular personal and professional development. How we work at Canada Life Our culture is unique and incredibly important to us. We care about doing the right thing for our people, customers and community and helping others to build better futures. Our blueprint behaviours shape and influence how we work, and are central to the relationships we have with others. Every day we are encouraged to be more curious, own the outcome, face into things together and find a way forward. We want colleagues to have rewarding careers with us so we invest in the development of our people, technology and workplaces. That's why we offer a range of training, flexible working and opportunities to grow and develop. Diversity and inclusion Building an inclusive workplace with a diverse workforce where everyone can feel they belong and achieve their potential regardless of gender, ethnicity or any other characteristic is a key commitment for us. We are proud of the progress we're making in DEI, and we continue for it to be a significant focus. "At Canada Life we believe in the power of great people from different backgrounds, experiences and perspectives coming together to build better futures. Emerging talent is crucial to our growth and creating an environment that continues to inspire us all." Nick Harding, Chief People Officer, Canada Life UK We appreciate that everyone has different work and life responsibilities. We're happy to discuss flexible working arrangements, including part time, for any of our roles should this be a requirement for you.
Aug 26, 2026
Full time
Select how often (in days) to receive an alert: Description: Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation. Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues. Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers. Lead People Relations Partner Job Purpose: The opportunity: The role holder is responsible for shaping and implementing people strategies and delivery of people changes across our business. The role holder is a key member of the People Strategy leadership team and responsible for the delivery of organisational change, business partnering activity and employee relations for Canada Life LUK across all geographies. The role holder undertake a will lead role within the People Parterning team, providing strategic direction, governance and oversight to ensure consistent execution of people priorities, effective risk management and delivery of business outcomes. Acting as a trusted delegate for the Chief People Officer when required, the role holder will lead key strategic initiatives, drive enterprise-wide people activities and ensure the People function delivers against its objectives while maintaining compliance, operational excellence and organisational effectiveness. Responsibilities: What you'll do: Collaborate with senior leadership teams and their respective teams to shape and plan a commercially focused people strategy and future focused organisational model that fulfils both the needs of Finance or COO and the broader CLUK organisation. Develop people plans and solutions to support the achievement of the overall business objectives whilst ensuring compliance with relevant local legislation and best practice. Enable transformation and change across the organisation inclusive of but not limited to . leading Lead the people aspects of potential M&A activity acquisitions, operating model evolution and , restructuring and merging of companies. Identify the people capability requirements to deliver the strategic agenda, oversee the effective deployment of talent plans & solutions, working across the Group, to ensure the organisation has the necessary talent and capabilities to meet business needs now and into the future. Elevate people leadership capabilities by providing advice, support and coaching to senior leadership level level people leaders on all people and talent matters. Optimise the employee experience & engagement levels supporting local leaders to own people management practices & local engagement activities in addition to the organisation wide initiatives to continue our journey on building a great place to work. Lead and coordinate strategic People initiatives and governance activities on behalf of the Chief People Officer, ensuring the successful delivery of key organisational priorities. Provide leadership, direction and oversight to the People Relations Partner team, driving high-quality execution of people plans, organisational change, employee relations and business partnering activities. Ensure effective risk management, regulatory compliance, governance and operational discipline across the People agenda, maintaining a strong focus on delivering business outcomes, protecting the organisation and enabling sustainable performance. Experience:What you'll bring to the role: Knowledge and Experience Have significant experience operating at a senior level in an CPO function ideally within in Financial Services with the skills, experience and confidence to operate at strategic level, guiding, influencing and collaborating with executive team Have solid knowledge of various people disciplines such as Diversity, Compensation, Employee Relations, Performance Management, Talent Management, Staffing and Organisational Effectiveness Show strong commercial acumen, be a trusted confidante and advises on fit for purpose people solutions to enable the organisation to shape & deliver business strategy Experience of talent development and identifying the components required for developing talent & enabling People Strategies role in delivering a high-performance environment. Able Ability to take an holistic approach to analyse business issues to develop & implement integrated people solutions, ensuring that the linkages between structure, people, process and technology are made. Able Ability to bring a fresh perspective and insight to the assigned business area(s), where necessary challengingthe status quo and acting as a sounding board and source of counsel on all people relatedmatters. Ability to be a change catalyst who has the ability to successful manage change that improves organisational performance Strong decision-making capability, comfortable leading and directing in ambiguous, complex and fast-paced environments. Exercises sound judgement, balances risk and opportunity effectively, takes accountability for outcomes, and acts with the utmost integrity Fosters collaborative relationships across functions and business to facilitate cooperation and information exchanges that improve customer and business outcomes Demonstrable ted ability track record of to operatinge both strategically and operationally, translating long-term organisational priorities into practical and executable people plans Have the ability to influence, partner and negotiate with management at all levels and execute with excellence Be a diplomatic individual with the ability to adapt to, coach and be effective with diverse leadership styles. Have a positive attitude, be motivated, be action oriented, and have a preference for working as part of a team. Benefits of working at Canada Life We believe in recognising and rewarding our people, so we offer a competitive salary and benefits package that's regularly reviewed. As a Canada Life UK colleague, you'll receive a competitive salary and comprehensive reward package including a generous pension and bonus scheme, along with, income protection, private medical insurance and life assurance. We have a fantastic number of other benefits and support services as well as regular personal and professional development. How we work at Canada Life Our culture is unique and incredibly important to us. We care about doing the right thing for our people, customers and community and helping others to build better futures. Our blueprint behaviours shape and influence how we work, and are central to the relationships we have with others. Every day we are encouraged to be more curious, own the outcome, face into things together and find a way forward. We want colleagues to have rewarding careers with us so we invest in the development of our people, technology and workplaces. That's why we offer a range of training, flexible working and opportunities to grow and develop. Diversity and inclusion Building an inclusive workplace with a diverse workforce where everyone can feel they belong and achieve their potential regardless of gender, ethnicity or any other characteristic is a key commitment for us. We are proud of the progress we're making in DEI, and we continue for it to be a significant focus. "At Canada Life we believe in the power of great people from different backgrounds, experiences and perspectives coming together to build better futures. Emerging talent is crucial to our growth and creating an environment that continues to inspire us all." Nick Harding, Chief People Officer, Canada Life UK We appreciate that everyone has different work and life responsibilities. We're happy to discuss flexible working arrangements, including part time, for any of our roles should this be a requirement for you.
Who are Picnic & what do we do? Picnic's mission is to drive a higher quality ad-funded internet. Today, a large proportion of digital advertising is ineffective, intrusive and poorly optimised. Picnic builds technology that helps brands make better decisions about where and how their advertising is shown, improving outcomes for users, advertisers, and publishers alike. We're a fast growing, founder-led startup. Over the last couple of years we've built PIQ into one of the strongest independent media quality datasets for the open web, and turned it into a profitable data licensing business, with our data now running inside the platforms where media is bought and sold. We're now focused on commercialising that platform: growing our licensing partnerships, extending our measurement into YouTube and CTV, and using our quality data to directly improve advertiser outcomes. We're looking for our first Platform Product Manager to own the platform underneath all of it. What will you be doing as Platform Product Manager? You'll report to our Chief Product & Technology Officer and own the PIQ data platform: the system that measures the quality of the open web, powers our advertiser products, and generates our licensing revenue. You will: Own platform health. Set the standard for coverage, freshness and accuracy across our priority markets, and decide what is acceptable, what needs fixing, and in what order Maintain our core data acquisition, and build further defensibility into how it works Own the day to day of our data licensing partnerships. You'll be the person our partners deal with, and the person accountable for our data being live, integrated and genuinely in use Decide which of our distribution routes are earning. Build the evidence, then make the call on where we invest further and what we stop funding Specify the new quality signals our advertiser products depend on, working closely with our Media Solutions team Explore where the platform can grow, including new revenue streams and partnership opportunities Investigate the data yourself. When coverage drops or a number looks wrong, you'll write the query or the script to find out why rather than raising a ticket and waiting This platform has never had a dedicated product owner - you'll be defining how it's run, not inheriting someone else's system. Who are we looking for? We're looking for someone technical and commercially minded, early in their product career but ready to be accountable for something that matters to the business. You don't need to have done this exact job. You do need to be able to get into a dataset and come out with an answer, and to be comfortable as the named person on a partner relationship. You will: Have 1-2 years in a product, data, analytics or technical role Be able to write SQL and Python well enough to interrogate and analyse data independently Have owned something end to end, and be able to talk about the parts of it you got wrong Have clarity of thought and structured thinking, and be able to make decisions when the picture is incomplete Be able to create order where there isn't any, and work a problem through without someone standing over you Communicate clearly with engineers, commercial colleagues and external partners, and know when to adjust for the audience Be genuinely interested in how technology and systems work Familiarity with advertising technology is a bonus, but not required. Programmatic advertising has a lot of jargon and not much mystery, and we'll teach you. Why work at Picnic? You'll be joining at the point where a strong technical platform becomes a commercial business, and the platform you own is the thing that makes it possible. At Picnic: You'll have genuine ownership and influence over the platform and its commercial direction You'll work directly with our Chief Product & Technology Officer, and closely with the founder and leadership team You'll learn programmatic advertising from the inside, at a company whose entire product is data Ideas move quickly from concept to production - we value momentum, learning, and impact What can Picnic offer you? We're proud to have been recognised by Culture100 and Flexa as one of the best and most flexible small businesses to work for. We offer: A flexible, hybrid working setup, with regular time together in our Bankside office 33 days holiday - inclusive of Bank Holidays - plus additional Christmas shutdown Private Medical Insurance Inclusive parental leave policy A great office, regular socials, Picnic Thursdays, Summer Fridays and 'Work from Roam' opportunities Salary: £40-50k
Aug 26, 2026
Full time
Who are Picnic & what do we do? Picnic's mission is to drive a higher quality ad-funded internet. Today, a large proportion of digital advertising is ineffective, intrusive and poorly optimised. Picnic builds technology that helps brands make better decisions about where and how their advertising is shown, improving outcomes for users, advertisers, and publishers alike. We're a fast growing, founder-led startup. Over the last couple of years we've built PIQ into one of the strongest independent media quality datasets for the open web, and turned it into a profitable data licensing business, with our data now running inside the platforms where media is bought and sold. We're now focused on commercialising that platform: growing our licensing partnerships, extending our measurement into YouTube and CTV, and using our quality data to directly improve advertiser outcomes. We're looking for our first Platform Product Manager to own the platform underneath all of it. What will you be doing as Platform Product Manager? You'll report to our Chief Product & Technology Officer and own the PIQ data platform: the system that measures the quality of the open web, powers our advertiser products, and generates our licensing revenue. You will: Own platform health. Set the standard for coverage, freshness and accuracy across our priority markets, and decide what is acceptable, what needs fixing, and in what order Maintain our core data acquisition, and build further defensibility into how it works Own the day to day of our data licensing partnerships. You'll be the person our partners deal with, and the person accountable for our data being live, integrated and genuinely in use Decide which of our distribution routes are earning. Build the evidence, then make the call on where we invest further and what we stop funding Specify the new quality signals our advertiser products depend on, working closely with our Media Solutions team Explore where the platform can grow, including new revenue streams and partnership opportunities Investigate the data yourself. When coverage drops or a number looks wrong, you'll write the query or the script to find out why rather than raising a ticket and waiting This platform has never had a dedicated product owner - you'll be defining how it's run, not inheriting someone else's system. Who are we looking for? We're looking for someone technical and commercially minded, early in their product career but ready to be accountable for something that matters to the business. You don't need to have done this exact job. You do need to be able to get into a dataset and come out with an answer, and to be comfortable as the named person on a partner relationship. You will: Have 1-2 years in a product, data, analytics or technical role Be able to write SQL and Python well enough to interrogate and analyse data independently Have owned something end to end, and be able to talk about the parts of it you got wrong Have clarity of thought and structured thinking, and be able to make decisions when the picture is incomplete Be able to create order where there isn't any, and work a problem through without someone standing over you Communicate clearly with engineers, commercial colleagues and external partners, and know when to adjust for the audience Be genuinely interested in how technology and systems work Familiarity with advertising technology is a bonus, but not required. Programmatic advertising has a lot of jargon and not much mystery, and we'll teach you. Why work at Picnic? You'll be joining at the point where a strong technical platform becomes a commercial business, and the platform you own is the thing that makes it possible. At Picnic: You'll have genuine ownership and influence over the platform and its commercial direction You'll work directly with our Chief Product & Technology Officer, and closely with the founder and leadership team You'll learn programmatic advertising from the inside, at a company whose entire product is data Ideas move quickly from concept to production - we value momentum, learning, and impact What can Picnic offer you? We're proud to have been recognised by Culture100 and Flexa as one of the best and most flexible small businesses to work for. We offer: A flexible, hybrid working setup, with regular time together in our Bankside office 33 days holiday - inclusive of Bank Holidays - plus additional Christmas shutdown Private Medical Insurance Inclusive parental leave policy A great office, regular socials, Picnic Thursdays, Summer Fridays and 'Work from Roam' opportunities Salary: £40-50k
Capital One (Europe) Plc
Nottingham, Nottinghamshire
Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireLead Process Manager - Financial Crime About the role As a Principal Associate Process Manager, you will own the end-to-end design and health of our Financial Crime processes, spanning Transaction and Application Fraud, Disputes, AML, and Authorisations. You will be responsible for defining process strategy, developing robust oversight, and driving continuous improvement across the Financial Crime portfolio. This is a highly collaborative role where you will lead complex problem-solving initiatives to eliminate operational inefficiencies, balancing commercial and regulatory requirements to deliver exceptional outcomes for both our customers and our operations teams. What you'll do Process Design & Optimisation: Own and critically challenge process scope, design, and management; define success measures and dynamically monitor Key Results and Critical to Quality metrics. Risk & Control Ownership: Take accountability for the risk and control environment, ensuring regulatory requirements are robustly applied, mitigated, and governed. Continuous Improvement: Apply structured, data-driven methodologies to solve complex problems, lead large-scale transformations, and continuously develop and share process improvement tools to uplift process capabilities within the wider team. Issue Management & Governance: Establish strong governance practices to oversee process health, ruthlessly prioritise improvements, and lead root-cause analysis to resolve operational breakdowns. Stakeholder & Operational Influence: Collaborate closely with strategy and servicing teams to deliver the roadmap, while influencing business changes that impact your process The skills and experience you need Process Management Expertise: Proven experience in process management within a regulated industry, with a Lean Six Sigma certification being highly desirable. Risk & Control Management: Prior experience identifying operational risks and managing mitigations through the implementation of robust internal controls. Structured Problem Solving: A track record of using data-driven process management techniques to define problems, implement solutions, and manage large-scale transformation projects. Cross-Functional Collaboration: Exceptional stakeholder management skills with the ability to influence business decisions, manage change, and work collaboratively across diverse teams. Operational Insight & Attention to Detail: A detail-oriented mindset with the ability to master complex systems, ideally complemented by experience working within a contact centre environment. Where and how you'll work This is a permanent position based in our Nottingham office. We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days. Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. What's in it for you We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career: Wealth & Future: Competitive pension and performance-based bonus schemes Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days. Health: Access premium care through our private medical insurance. Family Support: We champion your milestones with enhanced parental leave. A full list of our benefits is available here. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture-one that values diverse perspectives, fosters collaboration and encourages innovative ideas-and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business. Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates. Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Aug 25, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireLead Process Manager - Financial Crime About the role As a Principal Associate Process Manager, you will own the end-to-end design and health of our Financial Crime processes, spanning Transaction and Application Fraud, Disputes, AML, and Authorisations. You will be responsible for defining process strategy, developing robust oversight, and driving continuous improvement across the Financial Crime portfolio. This is a highly collaborative role where you will lead complex problem-solving initiatives to eliminate operational inefficiencies, balancing commercial and regulatory requirements to deliver exceptional outcomes for both our customers and our operations teams. What you'll do Process Design & Optimisation: Own and critically challenge process scope, design, and management; define success measures and dynamically monitor Key Results and Critical to Quality metrics. Risk & Control Ownership: Take accountability for the risk and control environment, ensuring regulatory requirements are robustly applied, mitigated, and governed. Continuous Improvement: Apply structured, data-driven methodologies to solve complex problems, lead large-scale transformations, and continuously develop and share process improvement tools to uplift process capabilities within the wider team. Issue Management & Governance: Establish strong governance practices to oversee process health, ruthlessly prioritise improvements, and lead root-cause analysis to resolve operational breakdowns. Stakeholder & Operational Influence: Collaborate closely with strategy and servicing teams to deliver the roadmap, while influencing business changes that impact your process The skills and experience you need Process Management Expertise: Proven experience in process management within a regulated industry, with a Lean Six Sigma certification being highly desirable. Risk & Control Management: Prior experience identifying operational risks and managing mitigations through the implementation of robust internal controls. Structured Problem Solving: A track record of using data-driven process management techniques to define problems, implement solutions, and manage large-scale transformation projects. Cross-Functional Collaboration: Exceptional stakeholder management skills with the ability to influence business decisions, manage change, and work collaboratively across diverse teams. Operational Insight & Attention to Detail: A detail-oriented mindset with the ability to master complex systems, ideally complemented by experience working within a contact centre environment. Where and how you'll work This is a permanent position based in our Nottingham office. We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days. Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. What's in it for you We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career: Wealth & Future: Competitive pension and performance-based bonus schemes Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days. Health: Access premium care through our private medical insurance. Family Support: We champion your milestones with enhanced parental leave. A full list of our benefits is available here. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture-one that values diverse perspectives, fosters collaboration and encourages innovative ideas-and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business. Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates. Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Irish Life Group Services Limited
Watford, Hertfordshire
Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation. Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues. Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers. Employee Relations Specialist People Services Watford Project Role - Fixed Term Contract, 6-12 monhts Help shape how we manage, support and engage our people at Canada Life UK. We are looking for an experienced Employee Relations Specialist to join our People Services division in Watford. You will be a trusted expert for ER casework and change activity, helping leaders and HR colleagues to manage employee relations matters confidently, fairly and in line with our policies and regulatory responsibilities. The opportunity In this role you will: Provide specialist ER advice on day-to-day case management, including grievance, disciplinary, absence and performance and change management matters. Support People Relations Partners and operational leaders across Canada Life UK, acting as the first point of escalation for BAU ER issues. Help support ourevolving People Services operating model to build ER expertise in the function and people management capability in the business. Contribute to People Leader training initiatives that promote confident, independent management of absence, performance and conflict management. Work on defined caseloads and action plans that address areas of concern, helping to drive improved outcomes for colleagues and the business. Escalate more complex or higher risk matters to the Employee Relations Partner in a timely and well-judged way. You will be seen as an SME and trusted adviser, taking a calm, measured and commercial approach to ER activity and fostering a collaborative, supportive culture. What you'll do Your key responsibilities will include: Building strong relationships within the ER and People Relations Partners community and across People Services, earning credibility as a subject matter expert. Acting as an escalation point for People Relations Partners on ER cases, ensuring objectives are clear, deadlines are met and developmental support is provided. Maintaining and supporting the improving ER processes and supporting legislative compliance, including input to policy updates and process improvements. Supporting change programmes across Canada Life UK, working with ER and PRP colleagues on CL and PS change projects, including organisational change activity. Ensuring accurate ER data capture in the ER case tracker, supporting regulatory and internal reporting and helping to identify trends and themes that require action. Supporting external relationships with providers such as occupational health and outplacement services to support internal processes. Collaborating with Learning to deliver refresher training on People Policies and to build management confidence in handling ER matters. You will also help ensure that ER activity is controlled, monitored and reported in line with our risk management programmes and regulatory requirements. What you'll bring to the role We are looking for: Experience in an operational HR Generalist / Adviser role with a strong ER focus, or in a dedicated ER Specialist role. Proven background managing ER casework, including grievance, disciplinary, absence and performance management. Experience supporting organisational change projects, particularly redundancy processes end to end. Experience working within an HR / ER team in a financial services or professional services environment would be desirable. A commercial, pragmatic approach to ER, engaging confidently with People Leaders and help in finding creative, fair solutions to people matters. Qualifications Essential: Educated to degree level Desirable: Workplace Mediation OCN accreditation Desirable: CIPD qualified Your skills and behaviours You will thrive in this role if you: Build strong, cross functional relationships and collaborate effectively. Communicate clearly and logically, adapting your style to different audiences. Show sound judgement in problem solving and decision making, especially in complex situations. Plan and organise effectively, managing a variety of assignments and prioritising key issues. Maintain a mature, constructive and professional presence, even in challenging circumstances. Demonstrate operational excellence, continuously improving processes and ways of working. Understand risk and regulatory requirements and take them into account in all ER activity. Benefits of working at Canada Life We believe in recognising and rewarding our people, so we offer a competitive salary and benefits package that's regularly reviewed. As a Canada Life UK colleague, you'll receive a competitive salary and comprehensive reward package including a generous pension and bonus scheme, along with, income protection, private medical insurance and life assurance. We have a fantastic number of other benefits and support services as well as regular personal and professional development. How we work at Canada Life Our culture is unique and incredibly important to us. We care about doing the right thing for our people, customers and community and helping others to build better futures. Our blueprint behaviours shape and influence how we work, and are central to the relationships we have with others. Every day we are encouraged to be more curious, own the outcome, face into things together and find a way forward. We want colleagues to have rewarding careers with us so we invest in the development of our people, technology and workplaces. That's why we offer a range of training, flexible working and opportunities to grow and develop. Diversity and inclusion Building an inclusive workplace with a diverse workforce where everyone can feel they belong and achieve their potential regardless of gender, ethnicity or any other characteristic is a key commitment for us. We are proud of the progress we're making in DEI, and we continue for it to be a significant focus. "At Canada Life we believe in the power of great people from different backgrounds, experiences and perspectives coming together to build better futures. Emerging talent is crucial to our growth and creating an environment that continues to inspire us all." Nick Harding, Chief People Officer, Canada Life UK We appreciate that everyone has different work and life responsibilities. We're happy to discuss flexible working arrangements, including part time, for any of our roles should this be a requirement for you.
Aug 25, 2026
Full time
Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation. Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues. Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers. Employee Relations Specialist People Services Watford Project Role - Fixed Term Contract, 6-12 monhts Help shape how we manage, support and engage our people at Canada Life UK. We are looking for an experienced Employee Relations Specialist to join our People Services division in Watford. You will be a trusted expert for ER casework and change activity, helping leaders and HR colleagues to manage employee relations matters confidently, fairly and in line with our policies and regulatory responsibilities. The opportunity In this role you will: Provide specialist ER advice on day-to-day case management, including grievance, disciplinary, absence and performance and change management matters. Support People Relations Partners and operational leaders across Canada Life UK, acting as the first point of escalation for BAU ER issues. Help support ourevolving People Services operating model to build ER expertise in the function and people management capability in the business. Contribute to People Leader training initiatives that promote confident, independent management of absence, performance and conflict management. Work on defined caseloads and action plans that address areas of concern, helping to drive improved outcomes for colleagues and the business. Escalate more complex or higher risk matters to the Employee Relations Partner in a timely and well-judged way. You will be seen as an SME and trusted adviser, taking a calm, measured and commercial approach to ER activity and fostering a collaborative, supportive culture. What you'll do Your key responsibilities will include: Building strong relationships within the ER and People Relations Partners community and across People Services, earning credibility as a subject matter expert. Acting as an escalation point for People Relations Partners on ER cases, ensuring objectives are clear, deadlines are met and developmental support is provided. Maintaining and supporting the improving ER processes and supporting legislative compliance, including input to policy updates and process improvements. Supporting change programmes across Canada Life UK, working with ER and PRP colleagues on CL and PS change projects, including organisational change activity. Ensuring accurate ER data capture in the ER case tracker, supporting regulatory and internal reporting and helping to identify trends and themes that require action. Supporting external relationships with providers such as occupational health and outplacement services to support internal processes. Collaborating with Learning to deliver refresher training on People Policies and to build management confidence in handling ER matters. You will also help ensure that ER activity is controlled, monitored and reported in line with our risk management programmes and regulatory requirements. What you'll bring to the role We are looking for: Experience in an operational HR Generalist / Adviser role with a strong ER focus, or in a dedicated ER Specialist role. Proven background managing ER casework, including grievance, disciplinary, absence and performance management. Experience supporting organisational change projects, particularly redundancy processes end to end. Experience working within an HR / ER team in a financial services or professional services environment would be desirable. A commercial, pragmatic approach to ER, engaging confidently with People Leaders and help in finding creative, fair solutions to people matters. Qualifications Essential: Educated to degree level Desirable: Workplace Mediation OCN accreditation Desirable: CIPD qualified Your skills and behaviours You will thrive in this role if you: Build strong, cross functional relationships and collaborate effectively. Communicate clearly and logically, adapting your style to different audiences. Show sound judgement in problem solving and decision making, especially in complex situations. Plan and organise effectively, managing a variety of assignments and prioritising key issues. Maintain a mature, constructive and professional presence, even in challenging circumstances. Demonstrate operational excellence, continuously improving processes and ways of working. Understand risk and regulatory requirements and take them into account in all ER activity. Benefits of working at Canada Life We believe in recognising and rewarding our people, so we offer a competitive salary and benefits package that's regularly reviewed. As a Canada Life UK colleague, you'll receive a competitive salary and comprehensive reward package including a generous pension and bonus scheme, along with, income protection, private medical insurance and life assurance. We have a fantastic number of other benefits and support services as well as regular personal and professional development. How we work at Canada Life Our culture is unique and incredibly important to us. We care about doing the right thing for our people, customers and community and helping others to build better futures. Our blueprint behaviours shape and influence how we work, and are central to the relationships we have with others. Every day we are encouraged to be more curious, own the outcome, face into things together and find a way forward. We want colleagues to have rewarding careers with us so we invest in the development of our people, technology and workplaces. That's why we offer a range of training, flexible working and opportunities to grow and develop. Diversity and inclusion Building an inclusive workplace with a diverse workforce where everyone can feel they belong and achieve their potential regardless of gender, ethnicity or any other characteristic is a key commitment for us. We are proud of the progress we're making in DEI, and we continue for it to be a significant focus. "At Canada Life we believe in the power of great people from different backgrounds, experiences and perspectives coming together to build better futures. Emerging talent is crucial to our growth and creating an environment that continues to inspire us all." Nick Harding, Chief People Officer, Canada Life UK We appreciate that everyone has different work and life responsibilities. We're happy to discuss flexible working arrangements, including part time, for any of our roles should this be a requirement for you.
myenergi is a growing global clean tech manufacturer dedicated to removing the barriers to a greener future. Known for our award winning zappi EV charger and our intelligent home energy management ecosystem, we empower customers to control, store, and optimise their self generated energy. With an expanding international presence and ambitious plans for continued global growth, we're shaping the future of smart, flexible homes, leading innovation in solar, EV, and battery technology to create a cleaner, more sustainable future for all. Role Summary: The Policy & Regulatory Affairs Manager will lead myenergi's engagement across UK, European and Australian energy policy, ensuring the company's technologies, customers, and strategic priorities are reflected in future regulation. Reporting directly to the Chief Innovation Officer, you'll act as a bridge between government, industry bodies, and myenergi's product and engineering teams. You'll develop evidence based policy positions, respond to consultations, and represent myenergi in key industry forums on topics such as flexibility, interoperability, consumer protection, and clean power. Responsibilities: Policy Strategy & Insight Monitor UK, EU and Australian policy, regulation, and standards relevant to smart energy, EV charging, battery storage, electric heating and home energy management. Analyse implications for myenergi's products and markets, turning complex developments into clear, actionable recommendations. Develop and maintain a strategic policy roadmap aligned with myenergi's business objectives. External Affairs & Representation Lead engagement with government, regulators, and trade associations such as BEAMA, REA, Solar Energy UK, EVCC. Represent myenergi in working groups and consultations, ensuring our expertise informs policy design. Prepare briefings, position papers, and responses to consultations for UK and EU institutions such as Ofgem, DESNZ, DBT, European Commission. Regulatory Coordination Support cross functional teams in understanding emerging compliance requirements such as V2G, Cybersecurity, MID, CSIP Aus. Maintain a structured register of relevant consultations, deadlines, and ongoing regulatory commitments. Liaise with Product, Engineering, and Compliance teams to align product roadmaps with future regulation. Stakeholder Management Build and sustain relationships with policymakers, industry groups, and research partners. Coordinate myenergi's participation in roundtables, summits, and public affairs activity. Act as internal point of contact for all policy and regulatory matters. Qualifications & Experience: Strong understanding of UK and European energy or clean tech policy. Experience in energy, clean tech, or smart energy policy roles, ideally within EV charging, battery storage, or home energy management sectors. Experience in government affairs is valuable but secondary to sector knowledge. Excellent communication and writing skills, with ability to translate complex regulation into compelling narrative. Confident engaging with senior stakeholders externally and internally. Analytical, proactive, and comfortable working in a fast moving innovation environment. Degree in politics, economics, law, engineering, or a related discipline. Our Core Values: Positivity & Pride Open & Honest Communication Teamwork & Kindness Empowerment & Responsibility Benefits: Free on site EV charging Private medical insurance Cycle to Work scheme 25 days' holiday (increasing with service) + Bank Holidays Mental health first responders across the business Career development and ongoing support Employee empowerment and autonomy Free on site parking A positive, purpose driven working environment EV salary sacrifice scheme Birthday leave Life assurance - death in service Long service awards Enhanced maternity and paternity pay Life celebrations - vouchers for birth and marriage Employee assistance programme - a free, 24/7 UK based counselling helpline myenergi is committed to being an equal opportunity, diverse and inclusive employer. We want a supportive and inclusive environment where our colleagues can reach their full potential without prejudice and discrimination. We are committed to a culture where respect and understanding is fostered, and the diversity of people's backgrounds and circumstances will be positively valued.
Aug 25, 2026
Full time
myenergi is a growing global clean tech manufacturer dedicated to removing the barriers to a greener future. Known for our award winning zappi EV charger and our intelligent home energy management ecosystem, we empower customers to control, store, and optimise their self generated energy. With an expanding international presence and ambitious plans for continued global growth, we're shaping the future of smart, flexible homes, leading innovation in solar, EV, and battery technology to create a cleaner, more sustainable future for all. Role Summary: The Policy & Regulatory Affairs Manager will lead myenergi's engagement across UK, European and Australian energy policy, ensuring the company's technologies, customers, and strategic priorities are reflected in future regulation. Reporting directly to the Chief Innovation Officer, you'll act as a bridge between government, industry bodies, and myenergi's product and engineering teams. You'll develop evidence based policy positions, respond to consultations, and represent myenergi in key industry forums on topics such as flexibility, interoperability, consumer protection, and clean power. Responsibilities: Policy Strategy & Insight Monitor UK, EU and Australian policy, regulation, and standards relevant to smart energy, EV charging, battery storage, electric heating and home energy management. Analyse implications for myenergi's products and markets, turning complex developments into clear, actionable recommendations. Develop and maintain a strategic policy roadmap aligned with myenergi's business objectives. External Affairs & Representation Lead engagement with government, regulators, and trade associations such as BEAMA, REA, Solar Energy UK, EVCC. Represent myenergi in working groups and consultations, ensuring our expertise informs policy design. Prepare briefings, position papers, and responses to consultations for UK and EU institutions such as Ofgem, DESNZ, DBT, European Commission. Regulatory Coordination Support cross functional teams in understanding emerging compliance requirements such as V2G, Cybersecurity, MID, CSIP Aus. Maintain a structured register of relevant consultations, deadlines, and ongoing regulatory commitments. Liaise with Product, Engineering, and Compliance teams to align product roadmaps with future regulation. Stakeholder Management Build and sustain relationships with policymakers, industry groups, and research partners. Coordinate myenergi's participation in roundtables, summits, and public affairs activity. Act as internal point of contact for all policy and regulatory matters. Qualifications & Experience: Strong understanding of UK and European energy or clean tech policy. Experience in energy, clean tech, or smart energy policy roles, ideally within EV charging, battery storage, or home energy management sectors. Experience in government affairs is valuable but secondary to sector knowledge. Excellent communication and writing skills, with ability to translate complex regulation into compelling narrative. Confident engaging with senior stakeholders externally and internally. Analytical, proactive, and comfortable working in a fast moving innovation environment. Degree in politics, economics, law, engineering, or a related discipline. Our Core Values: Positivity & Pride Open & Honest Communication Teamwork & Kindness Empowerment & Responsibility Benefits: Free on site EV charging Private medical insurance Cycle to Work scheme 25 days' holiday (increasing with service) + Bank Holidays Mental health first responders across the business Career development and ongoing support Employee empowerment and autonomy Free on site parking A positive, purpose driven working environment EV salary sacrifice scheme Birthday leave Life assurance - death in service Long service awards Enhanced maternity and paternity pay Life celebrations - vouchers for birth and marriage Employee assistance programme - a free, 24/7 UK based counselling helpline myenergi is committed to being an equal opportunity, diverse and inclusive employer. We want a supportive and inclusive environment where our colleagues can reach their full potential without prejudice and discrimination. We are committed to a culture where respect and understanding is fostered, and the diversity of people's backgrounds and circumstances will be positively valued.
The National Examination Board in Occupational Safety and Health (NEBOSH) is a leading international organisation providing health, safety and environmentalNEBOSH qualifications . Our qualifications are recognised and respected worldwide by employers, governments and learners, helping to raise standards of competence in workplaces across the globe. NEBOSH employs over 220 colleagues and generates approximately £25m of annual income. As we continue to evolve and strengthen our organisation, we are investing in additional capability within our People function to improve resilience, enhance service delivery and ensure we attract and retain the talent needed to deliver our future plans. Why apply? This is a rare opportunity to take ownership of talent acquisition across a successful, purpose-driven organisation during an important period of development. Reporting directly to the Interim Chief People Officer, you'll work closely with hiring managers and senior leaders across the organisation, helping to attract and appoint the talent needed to deliver NEBOSH's future ambitions. This is a genuinely hands-on role where you'll combine recruitment delivery, stakeholder partnering and continuous improvement, making a visible impact from day one. You'll join a collaborative and supportive People team where colleagues work flexibly across role boundaries and share responsibility for delivery. We're looking for someone who enjoys building relationships, bringing pace and structure to recruitment, and helping managers make better hiring decisions. We're particularly interested in candidates who embrace modern ways of working and can thoughtfully use technology, data and emerging AI tools to improve recruitment effectiveness. What you'll be doing As ourTalent Acquisition Lead, you will provide dedicated recruitment expertise and capacity during a period of transition, helping NEBOSH attract, appoint and onboard talented people while improving the effectiveness of our recruitment practices. You will play a key role in: Partnering with hiring managers to define recruitment requirements, strengthen role briefs and improve the quality of hiring decisions. Leading end-to-end recruitment activity across a diverse portfolio of vacancies, from approval through to offer and onboarding handover. Managing recruitment activity proactively, ensuring vacancies progress at pace and stakeholders have clear visibility of priorities, risks and next steps. Improving candidate and hiring manager experience by making recruitment processes professional, efficient and consistent. Strengthening recruitment practice, assessment approaches and selection processes to support fair, inclusive and evidence-based appointments. Working collaboratively with colleagues across the wider HR team to coordinate recruitment delivery and provide a seamless service to managers and candidates. Providing recruitment insight, pipeline reporting and workforce planning information to inform organisational decision making. Supporting delivery of the People roadmap and contributing practical insight to the future development of talent acquisition and the wider People function. We've attached the full job description so you can learn more about the role and the experience we're looking for. Advert Deadline: 1st September 2026 Proposed interview dates: W/C 7th September Proposed Start date: 1st October What we offer: Location: Hybrid - Leicester office. Ideally 2-3 days a week in office Company Pension (10% employer contribution) Enhanced holidays (FTE 25 days raising to 33 days with service) Health Care Cash Plan Private Medical Insurance 3 x salary Death in Service Discounted Gym membership Extensive discounts and exclusive offers
Aug 25, 2026
Full time
The National Examination Board in Occupational Safety and Health (NEBOSH) is a leading international organisation providing health, safety and environmentalNEBOSH qualifications . Our qualifications are recognised and respected worldwide by employers, governments and learners, helping to raise standards of competence in workplaces across the globe. NEBOSH employs over 220 colleagues and generates approximately £25m of annual income. As we continue to evolve and strengthen our organisation, we are investing in additional capability within our People function to improve resilience, enhance service delivery and ensure we attract and retain the talent needed to deliver our future plans. Why apply? This is a rare opportunity to take ownership of talent acquisition across a successful, purpose-driven organisation during an important period of development. Reporting directly to the Interim Chief People Officer, you'll work closely with hiring managers and senior leaders across the organisation, helping to attract and appoint the talent needed to deliver NEBOSH's future ambitions. This is a genuinely hands-on role where you'll combine recruitment delivery, stakeholder partnering and continuous improvement, making a visible impact from day one. You'll join a collaborative and supportive People team where colleagues work flexibly across role boundaries and share responsibility for delivery. We're looking for someone who enjoys building relationships, bringing pace and structure to recruitment, and helping managers make better hiring decisions. We're particularly interested in candidates who embrace modern ways of working and can thoughtfully use technology, data and emerging AI tools to improve recruitment effectiveness. What you'll be doing As ourTalent Acquisition Lead, you will provide dedicated recruitment expertise and capacity during a period of transition, helping NEBOSH attract, appoint and onboard talented people while improving the effectiveness of our recruitment practices. You will play a key role in: Partnering with hiring managers to define recruitment requirements, strengthen role briefs and improve the quality of hiring decisions. Leading end-to-end recruitment activity across a diverse portfolio of vacancies, from approval through to offer and onboarding handover. Managing recruitment activity proactively, ensuring vacancies progress at pace and stakeholders have clear visibility of priorities, risks and next steps. Improving candidate and hiring manager experience by making recruitment processes professional, efficient and consistent. Strengthening recruitment practice, assessment approaches and selection processes to support fair, inclusive and evidence-based appointments. Working collaboratively with colleagues across the wider HR team to coordinate recruitment delivery and provide a seamless service to managers and candidates. Providing recruitment insight, pipeline reporting and workforce planning information to inform organisational decision making. Supporting delivery of the People roadmap and contributing practical insight to the future development of talent acquisition and the wider People function. We've attached the full job description so you can learn more about the role and the experience we're looking for. Advert Deadline: 1st September 2026 Proposed interview dates: W/C 7th September Proposed Start date: 1st October What we offer: Location: Hybrid - Leicester office. Ideally 2-3 days a week in office Company Pension (10% employer contribution) Enhanced holidays (FTE 25 days raising to 33 days with service) Health Care Cash Plan Private Medical Insurance 3 x salary Death in Service Discounted Gym membership Extensive discounts and exclusive offers
HR Business Partnering and Operations Manager HR15 HR Business Partnering and Operations Manager - 12 Month FTC Who are we? The National Examination Board in Occupational Safety and Health (NEBOSH) is a leading international organisation providing health, safety and environmentalNEBOSH qualifications . Our qualifications are recognised and respected worldwide by employers, governments and learners, helping to raise standards of competence in workplaces across the globe. NEBOSH employs over 220 colleagues and generates approximately £25m of annual income. As we continue to evolve and strengthen our organisation, we are investing in additional capability within our People function to improve resilience, enhance service delivery and support future organisational needs. Why apply? This is a rare opportunity to join the HR leadership team of a successful, purpose-driven organisation during an important period of development. Reporting directly to the Interim Chief People Officer, you'll work closely with senior leaders across the organisation, helping to strengthen core HR services, support managers through complex people challenges and improve how HR operates. This is a genuinely hands-on role where you'll combine operational delivery, team leadership and business partnering, making a visible impact from day one. We're looking for someone who enjoys rolling up their sleeves, bringing structure and pace to a busy environment, developing others and solving problems pragmatically. You'll have the opportunity to contribute ideas, influence decisions and help shape the future development of the People function, while ensuring excellent day-to-day service for colleagues and managers. We're particularly interested in candidates who embrace modern ways of working and can thoughtfully use technology, data and emerging AI tools to improve efficiency and decision-making whilst maintaining fairness, inclusion and sound professional judgement. What you'll be doing As ourHR Business Partnering and Operations Manager, you'll provide additional senior HR capacity during a period of transition, supporting the delivery of an effective, customer-focused People service across the organisation. You will play a key role in: Leading and strengthening day-to-day HR operations, ensuring priorities, risks and workloads are effectively managed. Coaching, supporting and developing members of the HR team, building capability, confidence and accountability. Partnering with managers and senior stakeholders on workforce challenges, people issues and organisational effectiveness. Leading and advising on complex employee relations matters and people risk. Protecting and improving core HR processes, including payroll, employee lifecycle activities and policy compliance. Using data, insight and continuous improvement to enhance HR service delivery and manager experience. Supporting delivery of the People roadmap and contributing practical insight to the future development of the People function. Driving operational improvements that create resilience, reduce risk and improve outcomes for colleagues and managers. We've attached the full job description so you can learn more about the role and the experience we're looking for. Advert Deadline: 1st September 2026 Proposed interview dates: W/C 7th September Proposed Start date: 1st October What we offer: Location: Hybrid - Leicester office. Ideally 2-3 days a week in office 25 days' annual leave increasing with service
Aug 25, 2026
Full time
HR Business Partnering and Operations Manager HR15 HR Business Partnering and Operations Manager - 12 Month FTC Who are we? The National Examination Board in Occupational Safety and Health (NEBOSH) is a leading international organisation providing health, safety and environmentalNEBOSH qualifications . Our qualifications are recognised and respected worldwide by employers, governments and learners, helping to raise standards of competence in workplaces across the globe. NEBOSH employs over 220 colleagues and generates approximately £25m of annual income. As we continue to evolve and strengthen our organisation, we are investing in additional capability within our People function to improve resilience, enhance service delivery and support future organisational needs. Why apply? This is a rare opportunity to join the HR leadership team of a successful, purpose-driven organisation during an important period of development. Reporting directly to the Interim Chief People Officer, you'll work closely with senior leaders across the organisation, helping to strengthen core HR services, support managers through complex people challenges and improve how HR operates. This is a genuinely hands-on role where you'll combine operational delivery, team leadership and business partnering, making a visible impact from day one. We're looking for someone who enjoys rolling up their sleeves, bringing structure and pace to a busy environment, developing others and solving problems pragmatically. You'll have the opportunity to contribute ideas, influence decisions and help shape the future development of the People function, while ensuring excellent day-to-day service for colleagues and managers. We're particularly interested in candidates who embrace modern ways of working and can thoughtfully use technology, data and emerging AI tools to improve efficiency and decision-making whilst maintaining fairness, inclusion and sound professional judgement. What you'll be doing As ourHR Business Partnering and Operations Manager, you'll provide additional senior HR capacity during a period of transition, supporting the delivery of an effective, customer-focused People service across the organisation. You will play a key role in: Leading and strengthening day-to-day HR operations, ensuring priorities, risks and workloads are effectively managed. Coaching, supporting and developing members of the HR team, building capability, confidence and accountability. Partnering with managers and senior stakeholders on workforce challenges, people issues and organisational effectiveness. Leading and advising on complex employee relations matters and people risk. Protecting and improving core HR processes, including payroll, employee lifecycle activities and policy compliance. Using data, insight and continuous improvement to enhance HR service delivery and manager experience. Supporting delivery of the People roadmap and contributing practical insight to the future development of the People function. Driving operational improvements that create resilience, reduce risk and improve outcomes for colleagues and managers. We've attached the full job description so you can learn more about the role and the experience we're looking for. Advert Deadline: 1st September 2026 Proposed interview dates: W/C 7th September Proposed Start date: 1st October What we offer: Location: Hybrid - Leicester office. Ideally 2-3 days a week in office 25 days' annual leave increasing with service
Salary is competitive and commensurate with experience, plus a 14.5% pension contribution and a relocation package where applicable. Shape the future of information security for one of the world's most important organisations supporting biomedical research. At UK Biobank, information security isn't simply about protecting systems, it's about safeguarding one of the world's most valuable health research resources. Our data is trusted by more than 22,000 approved researchers across over 60 countries, helping advance our understanding of cancer, dementia, cardiovascular disease, mental health and hundreds of other conditions. Protecting that trust while enabling scientific discovery is fundamental to everything we do. We're entering one of the most significant periods of technology transformation in our history. As we continue to invest in modern cloud platforms, AI-enabled services, new digital capabilities and our £127.6 million headquarters at Manchester Science Park, we're looking for a Director of Information Security to lead the next phase of our information security maturity. This isn't a role focused on maintaining an established security function. It's an opportunity to shape and define a world-class capability Can you do it? As Director of Information Security, you'll report directly to our Chief Technology Officer and provide strategic leadership for information security across UK Biobank. You'll be responsible for ensuring our governance, cyber security, identity management, business continuity, and risk management capabilities continue to evolve alongside an increasingly complex threat landscape. Working closely with colleagues across Data and Technology, Legal, and the wider organisation, you'll embed security into organisational decision-making, providing confidence that our platforms remain secure, resilient, and compliant while continuing to support innovation and world-leading research. This is a unique opportunity to build on the strong foundations already in place while leading the next phase of UK Biobank's security maturity. As we continue our wider technology transformation, you'll shape the organisation's security strategy, strengthen operational capability, and help embed security into every aspect of our cloud platforms, digital services, AI initiatives, and future technologies. You'll lead a growing Information Security function, with the opportunity to develop capability, evolve the team, and foster a positive security culture across the organisation. Working at both strategic and operational levels, you'll influence Executive Leadership and Board discussions while providing the leadership needed to respond to emerging threats, manage organisational risk, and ensure security enables innovation rather than becoming a barrier to it. This is a unique and rare opportunity to shape the future of information security within one of the world's leading biomedical research organisations, protecting data that supports thousands of researchers across the globe while helping deliver the next generation of scientific discovery. You will be responsible for Developing, implementing, and creating a comprehensive information security strategy, providing direction and support to ensure effective implementation of security controls. Conducting regular risk assessments, audits, tests, and modelling to identify and evaluate vulnerabilities and potential threats. Providing regular updates to the executive leadership team and represent information security at board, audit, and governance committees Establishing metrics and enforcing information security policies, procedures, and guidelines aligned with standards and frameworks, particularly ISO27001 and the NCSC Cyber Assessment Framework, as well as regulatory requirements and industry best practices. Ensuring that critical data and assets have been identified, classified, and subject to appropriate controls, including for handling, ownership, and destruction. Leading the organisation's response to major cyber incidents, including providing out-of-hours and crisis-level support when required. Promoting and communicating a culture of security awareness so all staff understand their role in maintaining information security. Managing the Information Security budget, setting investment priorities, and contributing to financial planning. Is this 'you'? To be successful, you will have: Significant experience in information security management, with a proven track record of leadership in the field. Relevant industry certifications, preferably CISSP, CISM, or CCISO. Strong knowledge of information security standards, frameworks, and best practices. Previous experience of ISO270001 is a key requirement. A clear understanding of the laws and regulations associated with controlling and processing personal data, directing organisation responses to cyber incidents. Strong knowledge and understanding of the cyber threat landscape. Experience securing cloud environments with a knowledge of the vulnerability detection tools and security services available in AWS and /or MS Azure. Experience of deploying controls across networking, end-user compute, identity and access management, software development, and business operations to minimise the likelihood of security incidents. Experience of recruiting specialist staff, building teams, and developing existing colleagues through training, coaching and mentoring. Working hours are 35 hours per week, Monday to Friday, with 3 days onsite and hybrid working available. The role will be based at Greenheys, Manchester Science Park's headquarters. Our passion for diversity and equality means creating a work environment for all employees that is welcoming, respectful, engaging, and enriched with opportunities for personal and professional development. We actively welcome applications from people with disabilities, long-term health conditions, neurodivergent candidates, and those with diverse thinking styles. We are committed to making reasonable adjustments throughout our recruitment process and in the workplace so that everyone can perform at their best. If you require any adjustments during the recruitment process, please contact Tommy Wilson at so we can support you. Your Wellbeing Matters to Us Colleagues at UK Biobank often highlight feeling supported, included, and connected to meaningful work, with wellbeing and work-life balance genuinely valued across teams. We're proud to offer a benefits package that supports your health, financial security, and development from day one: Currently 14.5% employer contribution to the USS Pension Scheme Healthcare Cash Plan to help cover everyday healthcare costs ️ 30 days' annual leave, plus bank holidays Buy up to 5 additional days' annual leave through our Holiday Buy Scheme A paid day off for your birthday Enhanced maternity, paternity, adoption and shared parental pay Hybrid and flexible working for many office-based roles Up to 6 months' full sick pay ️ Free on-site gym Subsidised lunch when working on site ️ Life Assurance Cycle to Work Scheme Season Ticket Loan Training and development opportunities, including a £500 annual personal development allowance Paid professional subscriptions, where applicable ️ Employee Discounts Portal Wellbeing support, including an Employee Assistance Programme Free annual flu vaccination and Hepatitis B vaccination, where applicable An active social committee with regular social events Free on-site parking Payroll Giving (Give As You Earn) The job advert closing date may change, so early applications are encouraged. About UK Biobank UK Biobank is a large-scale biomedical database and research resource containing in-depth genetic and health information from half a million UK participants. The database, the largest and most comprehensive of its kind in the world, is anonymised and made widely accessible by UK Biobank to global researchers who use it to find new scientific discoveries about common and life-threatening diseases - such as cancer, heart disease and stroke which strike in mid-later life. UK Biobank is an innovative organisation with over 350 staff across four sites in the UK that fosters an engaging environment and supports the development of our staff. Our dedicated teams work alongside the world's leading biomedical scientists in our joint mission to improve public health.
Aug 25, 2026
Full time
Salary is competitive and commensurate with experience, plus a 14.5% pension contribution and a relocation package where applicable. Shape the future of information security for one of the world's most important organisations supporting biomedical research. At UK Biobank, information security isn't simply about protecting systems, it's about safeguarding one of the world's most valuable health research resources. Our data is trusted by more than 22,000 approved researchers across over 60 countries, helping advance our understanding of cancer, dementia, cardiovascular disease, mental health and hundreds of other conditions. Protecting that trust while enabling scientific discovery is fundamental to everything we do. We're entering one of the most significant periods of technology transformation in our history. As we continue to invest in modern cloud platforms, AI-enabled services, new digital capabilities and our £127.6 million headquarters at Manchester Science Park, we're looking for a Director of Information Security to lead the next phase of our information security maturity. This isn't a role focused on maintaining an established security function. It's an opportunity to shape and define a world-class capability Can you do it? As Director of Information Security, you'll report directly to our Chief Technology Officer and provide strategic leadership for information security across UK Biobank. You'll be responsible for ensuring our governance, cyber security, identity management, business continuity, and risk management capabilities continue to evolve alongside an increasingly complex threat landscape. Working closely with colleagues across Data and Technology, Legal, and the wider organisation, you'll embed security into organisational decision-making, providing confidence that our platforms remain secure, resilient, and compliant while continuing to support innovation and world-leading research. This is a unique opportunity to build on the strong foundations already in place while leading the next phase of UK Biobank's security maturity. As we continue our wider technology transformation, you'll shape the organisation's security strategy, strengthen operational capability, and help embed security into every aspect of our cloud platforms, digital services, AI initiatives, and future technologies. You'll lead a growing Information Security function, with the opportunity to develop capability, evolve the team, and foster a positive security culture across the organisation. Working at both strategic and operational levels, you'll influence Executive Leadership and Board discussions while providing the leadership needed to respond to emerging threats, manage organisational risk, and ensure security enables innovation rather than becoming a barrier to it. This is a unique and rare opportunity to shape the future of information security within one of the world's leading biomedical research organisations, protecting data that supports thousands of researchers across the globe while helping deliver the next generation of scientific discovery. You will be responsible for Developing, implementing, and creating a comprehensive information security strategy, providing direction and support to ensure effective implementation of security controls. Conducting regular risk assessments, audits, tests, and modelling to identify and evaluate vulnerabilities and potential threats. Providing regular updates to the executive leadership team and represent information security at board, audit, and governance committees Establishing metrics and enforcing information security policies, procedures, and guidelines aligned with standards and frameworks, particularly ISO27001 and the NCSC Cyber Assessment Framework, as well as regulatory requirements and industry best practices. Ensuring that critical data and assets have been identified, classified, and subject to appropriate controls, including for handling, ownership, and destruction. Leading the organisation's response to major cyber incidents, including providing out-of-hours and crisis-level support when required. Promoting and communicating a culture of security awareness so all staff understand their role in maintaining information security. Managing the Information Security budget, setting investment priorities, and contributing to financial planning. Is this 'you'? To be successful, you will have: Significant experience in information security management, with a proven track record of leadership in the field. Relevant industry certifications, preferably CISSP, CISM, or CCISO. Strong knowledge of information security standards, frameworks, and best practices. Previous experience of ISO270001 is a key requirement. A clear understanding of the laws and regulations associated with controlling and processing personal data, directing organisation responses to cyber incidents. Strong knowledge and understanding of the cyber threat landscape. Experience securing cloud environments with a knowledge of the vulnerability detection tools and security services available in AWS and /or MS Azure. Experience of deploying controls across networking, end-user compute, identity and access management, software development, and business operations to minimise the likelihood of security incidents. Experience of recruiting specialist staff, building teams, and developing existing colleagues through training, coaching and mentoring. Working hours are 35 hours per week, Monday to Friday, with 3 days onsite and hybrid working available. The role will be based at Greenheys, Manchester Science Park's headquarters. Our passion for diversity and equality means creating a work environment for all employees that is welcoming, respectful, engaging, and enriched with opportunities for personal and professional development. We actively welcome applications from people with disabilities, long-term health conditions, neurodivergent candidates, and those with diverse thinking styles. We are committed to making reasonable adjustments throughout our recruitment process and in the workplace so that everyone can perform at their best. If you require any adjustments during the recruitment process, please contact Tommy Wilson at so we can support you. Your Wellbeing Matters to Us Colleagues at UK Biobank often highlight feeling supported, included, and connected to meaningful work, with wellbeing and work-life balance genuinely valued across teams. We're proud to offer a benefits package that supports your health, financial security, and development from day one: Currently 14.5% employer contribution to the USS Pension Scheme Healthcare Cash Plan to help cover everyday healthcare costs ️ 30 days' annual leave, plus bank holidays Buy up to 5 additional days' annual leave through our Holiday Buy Scheme A paid day off for your birthday Enhanced maternity, paternity, adoption and shared parental pay Hybrid and flexible working for many office-based roles Up to 6 months' full sick pay ️ Free on-site gym Subsidised lunch when working on site ️ Life Assurance Cycle to Work Scheme Season Ticket Loan Training and development opportunities, including a £500 annual personal development allowance Paid professional subscriptions, where applicable ️ Employee Discounts Portal Wellbeing support, including an Employee Assistance Programme Free annual flu vaccination and Hepatitis B vaccination, where applicable An active social committee with regular social events Free on-site parking Payroll Giving (Give As You Earn) The job advert closing date may change, so early applications are encouraged. About UK Biobank UK Biobank is a large-scale biomedical database and research resource containing in-depth genetic and health information from half a million UK participants. The database, the largest and most comprehensive of its kind in the world, is anonymised and made widely accessible by UK Biobank to global researchers who use it to find new scientific discoveries about common and life-threatening diseases - such as cancer, heart disease and stroke which strike in mid-later life. UK Biobank is an innovative organisation with over 350 staff across four sites in the UK that fosters an engaging environment and supports the development of our staff. Our dedicated teams work alongside the world's leading biomedical scientists in our joint mission to improve public health.
10 Lower Thames St, London EC3R 6AF, UK Job Description Posted Thursday, August 20, 2026 at 10:00 AM Who We Are: ACAMS is the global leader in certification, training, and intelligence for anti-financial crime (AFC) professionals. ACAMS sets the standard for howorganizationsprevent, detect, and respond to money laundering, fraud and sanctions evasion. Trusted by 70%of the world's leading banks, as well asgovernmental and law enforcement agencies, and FinTech s,the organizationhas 120,000+ members across 200+ countries and territories.Its6 5+ chapters and annual conferences connect AFC professionals across every major financial center. Learn more at acams.org . Opportunityat a Glance A CAMS is seeking a highly analytical and commercially minded Senior Manager, Market Intelligence & Strategic Research to support strategic decision-making across growth initiatives, partnerships & alliances, competitive positioning, market expansion, and corporate development. Reporting directly to the Chief Strategy & Partnerships Officer, the successful candidate will lead research efforts that provide actionable intelligence on markets, competitors, strategic partners, emerging trends, and acquisition opportunities. The role will play a critical part in shaping ACAMS' growth strategy and identifying opportunities to strengthen its leadership position in the global anti-financial crime and fraud markets. This position is ideal for an intellectually curious individual who enjoys transforming complex market information into strategic recommendations for executive leadership. Responsibilities Monitor industry developments, investor sentiment, regulatory changes, technology trends, and emerging market opportunities across anti-financial crime compliance, fraud, risk, governance, and related sectors including digital media, AI, technology and cybercrime Conduct primary and secondary research to provide actionable insights into market trends, customer needs, competitive dynamics, industry developments, opportunity and risk analysis Develop executive briefings, market reports, and strategic intelligence updates for senior leadership Lead comprehensive competitive intelligence activities across ACAMS' key markets Analyze and assess competitors' products, services, partnerships, acquisitions, pricing, go-to-market strategies, and relative offerings and positioning Develop competitor profiles, benchmarking studies, and market maps. Identify threats, opportunities, and strategic implications arising from competitive developments Opportunity Identification & Market Sizing Identify emerging growth opportunities, adjacent markets, customer segments, and expansion opportunities Conduct market attractiveness assessments and market sizing analyses Evaluate new business opportunities and support strategic investment decisions Develop quantitative and qualitative business cases to support strategic initiative Strategic Partnership Research Research, evaluate, and prioritize potential strategic partners, industry associations, technology providers, content partners, and distribution channels Assess partnership opportunities based on strategic fit, market reach, commercial value, and competitive advantage Support partnership development activities through market and ecosystem analysis Corporate Development & M&A Research Conduct research and analysis on acquisition targets, investors, market consolidation trends, and adjacent sectors Support strategic assessments of potential acquisitions, investments, and corporate development opportunities Analyze company financials, ownership structures, growth profiles, and strategic positioning Assist with preliminary due diligence and executive briefing materials Executive Insights & Strategic Support Translate complex findings into clear and actionable recommendations Present research and insights to senior leadership and cross-functional stakeholders Support annual strategic planning, growth initiatives, and board-level discussions Maintain research methodologies, intelligence repositories, and market databases Qualifications Required: Bachelor's degree in business, Economics, Finance, Marketing, Strategy, Data Analytics, or a related field Preferred Master's degree in business, Economics, Strategy, Finance, Data Analytics, or similar discipline Experience 3-5 years of experience in market intelligence, strategic research, competitive intelligence, corporate strategy, corporate development, investment banking, management consulting, business analysis, or related fields Experience conducting market assessments, competitor analysis, and opportunity evaluation Experience in creating executive-level presentations and strategic recommendations Experience researching strategic partnerships and growth opportunities Strong strategic thinking and commercial acumen Exceptional research and analytical capabilities Competitive intelligence and benchmarking expertise Market sizing and opportunity assessment experience EEO We are proud to be an EEO employer M/F/D/V. At ACAMS, we welcome everyone and have a strong commitment towards diversity and inclusion. We encourage our Colleagues to be their true authentic selves and support laws that prohibit discrimination everywhere we do business. We also maintain a drug-free workplace.
Aug 25, 2026
Full time
10 Lower Thames St, London EC3R 6AF, UK Job Description Posted Thursday, August 20, 2026 at 10:00 AM Who We Are: ACAMS is the global leader in certification, training, and intelligence for anti-financial crime (AFC) professionals. ACAMS sets the standard for howorganizationsprevent, detect, and respond to money laundering, fraud and sanctions evasion. Trusted by 70%of the world's leading banks, as well asgovernmental and law enforcement agencies, and FinTech s,the organizationhas 120,000+ members across 200+ countries and territories.Its6 5+ chapters and annual conferences connect AFC professionals across every major financial center. Learn more at acams.org . Opportunityat a Glance A CAMS is seeking a highly analytical and commercially minded Senior Manager, Market Intelligence & Strategic Research to support strategic decision-making across growth initiatives, partnerships & alliances, competitive positioning, market expansion, and corporate development. Reporting directly to the Chief Strategy & Partnerships Officer, the successful candidate will lead research efforts that provide actionable intelligence on markets, competitors, strategic partners, emerging trends, and acquisition opportunities. The role will play a critical part in shaping ACAMS' growth strategy and identifying opportunities to strengthen its leadership position in the global anti-financial crime and fraud markets. This position is ideal for an intellectually curious individual who enjoys transforming complex market information into strategic recommendations for executive leadership. Responsibilities Monitor industry developments, investor sentiment, regulatory changes, technology trends, and emerging market opportunities across anti-financial crime compliance, fraud, risk, governance, and related sectors including digital media, AI, technology and cybercrime Conduct primary and secondary research to provide actionable insights into market trends, customer needs, competitive dynamics, industry developments, opportunity and risk analysis Develop executive briefings, market reports, and strategic intelligence updates for senior leadership Lead comprehensive competitive intelligence activities across ACAMS' key markets Analyze and assess competitors' products, services, partnerships, acquisitions, pricing, go-to-market strategies, and relative offerings and positioning Develop competitor profiles, benchmarking studies, and market maps. Identify threats, opportunities, and strategic implications arising from competitive developments Opportunity Identification & Market Sizing Identify emerging growth opportunities, adjacent markets, customer segments, and expansion opportunities Conduct market attractiveness assessments and market sizing analyses Evaluate new business opportunities and support strategic investment decisions Develop quantitative and qualitative business cases to support strategic initiative Strategic Partnership Research Research, evaluate, and prioritize potential strategic partners, industry associations, technology providers, content partners, and distribution channels Assess partnership opportunities based on strategic fit, market reach, commercial value, and competitive advantage Support partnership development activities through market and ecosystem analysis Corporate Development & M&A Research Conduct research and analysis on acquisition targets, investors, market consolidation trends, and adjacent sectors Support strategic assessments of potential acquisitions, investments, and corporate development opportunities Analyze company financials, ownership structures, growth profiles, and strategic positioning Assist with preliminary due diligence and executive briefing materials Executive Insights & Strategic Support Translate complex findings into clear and actionable recommendations Present research and insights to senior leadership and cross-functional stakeholders Support annual strategic planning, growth initiatives, and board-level discussions Maintain research methodologies, intelligence repositories, and market databases Qualifications Required: Bachelor's degree in business, Economics, Finance, Marketing, Strategy, Data Analytics, or a related field Preferred Master's degree in business, Economics, Strategy, Finance, Data Analytics, or similar discipline Experience 3-5 years of experience in market intelligence, strategic research, competitive intelligence, corporate strategy, corporate development, investment banking, management consulting, business analysis, or related fields Experience conducting market assessments, competitor analysis, and opportunity evaluation Experience in creating executive-level presentations and strategic recommendations Experience researching strategic partnerships and growth opportunities Strong strategic thinking and commercial acumen Exceptional research and analytical capabilities Competitive intelligence and benchmarking expertise Market sizing and opportunity assessment experience EEO We are proud to be an EEO employer M/F/D/V. At ACAMS, we welcome everyone and have a strong commitment towards diversity and inclusion. We encourage our Colleagues to be their true authentic selves and support laws that prohibit discrimination everywhere we do business. We also maintain a drug-free workplace.
Ever tried building one training programme that has to work a different way in every branch it touches? That's the challenge at the heart of this role. Lomond is one of the UK's largest and fastest-growing property services groups, expanding through acquisition across estate agency, lettings and property management. As Learning & Development Director, you'll own the Group's learning strategy end to end, reporting to the Chief People Officer and partnering closely with the Group People Director. You'll be based in London, or within a two-hour commute of it, with one to two days a week at our St Mary's Axe Head Office and regular travel across the branch network, from the north of Scotland to the south coast. Salary is competitive and set at Director level, subject to Group benchmarking. Lomond isn't a high-street brand. Our customers deal with the local brands they know and trust, not "Lomond" itself, so this isn't about imposing one training model on everyone. It's about building a centralised, professional L&D infrastructure that's genuinely tailored by region and by brand, so training always feels locally relevant rather than centrally imposed. What you'll be doing Own and evolve Lomond's Group-wide L&D strategy, aligned to commercial priorities and growth plans Build and lead a national team of trainers and facilitators, delivering consistently close to every branch Own the L&D budget, prioritising spend and demonstrating return on investment Build visible relationships with Regional CROs and Managing Directors, shaping L&D around commercial reality on the ground Design a Group-wide curriculum for sales negotiators, lettings negotiators and property managers, including front-line manager training Build career and accreditation pathways supporting progression from negotiator through to branch and regional management Design and embed a leadership development framework, including critical conversations training for managers Lead L&D integration for newly acquired businesses, harmonising onboarding and core training across the Group Own learning analytics and reporting, demonstrating the commercial impact of L&D to the Executive team Own the Group's learning technology (LMS) strategy, and keep all regulated and compliance training current and audit-ready What you'll need We're not just looking for someone who fits our team; we want to be a good fit for you too! We're looking for individuals with qualities such as: Senior L&D leadership experience, ideally in a multi-site, retail, property or service-led business A proven track record designing and scaling sales, negotiation or front-line service training Experience building leadership development and management capability programmes Comfort operating in a fast-paced, acquisitive, multi-brand environment CIPD or equivalent L&D/coaching qualification desirable, with experience of LMS implementation Here's what you can look forward to At Lomond Group, we believe in taking care of our people. That's why we offer some amazing perks and benefits through our engagement platform, LOMONDlife, such as: Our smart spending app gives you discounts at over 900 retailers, and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health Free counselling support through our Employee Assistance Programme Get the latest gadgets and appliances with our Smart Tech Scheme Cycle2Work Scheme, as part of our commitment to reducing our carbon footprint Enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF Competitive base pay aligned to market value, plus incentivised commission and performance bonuses for most roles Special days and celebrations to mark length of service A pension scheme to help you plan for retirement Funded professional qualifications to support your development and career growth Regular company socials, because we work hard and socialise even harder Our process starts with a screening call with our TA team, followed by an initial interview with our Group People Director, then a final in-person interview with the Group People Director and Chief People Officer. Applications close on 2nd September 2027. Lomond is committed to building a diverse and inclusive workplace where everyone can bring their full self to work, and we welcome applications from all backgrounds. Lomond has over 2,600 employees, 72,000 properties under management, 200 branches and has completed 70+ acquisitions. Start strong with real experience, hands-on support and opportunities to grow from day one. Early careers Build strong foundations with hands-on learning and real opportunities to shape your future. Step into a role where you can lead with confidence, backed by training, trust and a clear path forward.
Aug 24, 2026
Full time
Ever tried building one training programme that has to work a different way in every branch it touches? That's the challenge at the heart of this role. Lomond is one of the UK's largest and fastest-growing property services groups, expanding through acquisition across estate agency, lettings and property management. As Learning & Development Director, you'll own the Group's learning strategy end to end, reporting to the Chief People Officer and partnering closely with the Group People Director. You'll be based in London, or within a two-hour commute of it, with one to two days a week at our St Mary's Axe Head Office and regular travel across the branch network, from the north of Scotland to the south coast. Salary is competitive and set at Director level, subject to Group benchmarking. Lomond isn't a high-street brand. Our customers deal with the local brands they know and trust, not "Lomond" itself, so this isn't about imposing one training model on everyone. It's about building a centralised, professional L&D infrastructure that's genuinely tailored by region and by brand, so training always feels locally relevant rather than centrally imposed. What you'll be doing Own and evolve Lomond's Group-wide L&D strategy, aligned to commercial priorities and growth plans Build and lead a national team of trainers and facilitators, delivering consistently close to every branch Own the L&D budget, prioritising spend and demonstrating return on investment Build visible relationships with Regional CROs and Managing Directors, shaping L&D around commercial reality on the ground Design a Group-wide curriculum for sales negotiators, lettings negotiators and property managers, including front-line manager training Build career and accreditation pathways supporting progression from negotiator through to branch and regional management Design and embed a leadership development framework, including critical conversations training for managers Lead L&D integration for newly acquired businesses, harmonising onboarding and core training across the Group Own learning analytics and reporting, demonstrating the commercial impact of L&D to the Executive team Own the Group's learning technology (LMS) strategy, and keep all regulated and compliance training current and audit-ready What you'll need We're not just looking for someone who fits our team; we want to be a good fit for you too! We're looking for individuals with qualities such as: Senior L&D leadership experience, ideally in a multi-site, retail, property or service-led business A proven track record designing and scaling sales, negotiation or front-line service training Experience building leadership development and management capability programmes Comfort operating in a fast-paced, acquisitive, multi-brand environment CIPD or equivalent L&D/coaching qualification desirable, with experience of LMS implementation Here's what you can look forward to At Lomond Group, we believe in taking care of our people. That's why we offer some amazing perks and benefits through our engagement platform, LOMONDlife, such as: Our smart spending app gives you discounts at over 900 retailers, and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health Free counselling support through our Employee Assistance Programme Get the latest gadgets and appliances with our Smart Tech Scheme Cycle2Work Scheme, as part of our commitment to reducing our carbon footprint Enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF Competitive base pay aligned to market value, plus incentivised commission and performance bonuses for most roles Special days and celebrations to mark length of service A pension scheme to help you plan for retirement Funded professional qualifications to support your development and career growth Regular company socials, because we work hard and socialise even harder Our process starts with a screening call with our TA team, followed by an initial interview with our Group People Director, then a final in-person interview with the Group People Director and Chief People Officer. Applications close on 2nd September 2027. Lomond is committed to building a diverse and inclusive workplace where everyone can bring their full self to work, and we welcome applications from all backgrounds. Lomond has over 2,600 employees, 72,000 properties under management, 200 branches and has completed 70+ acquisitions. Start strong with real experience, hands-on support and opportunities to grow from day one. Early careers Build strong foundations with hands-on learning and real opportunities to shape your future. Step into a role where you can lead with confidence, backed by training, trust and a clear path forward.
