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senior it operations manager
Campus Recruitment Operations Lead
Alexander Mann Solutions Birmingham, Staffordshire
AMS in Birmingham is seeking a Senior Coordinator for Campus Recruitment to drive recruitment operations and coordinate across recruiters, hiring managers, vendors, and candidates. You will ensure an exceptional candidate experience, data accuracy, and compliance while supporting a growing campus recruitment program. You will collaborate with teams to manage requisitions, assessments, interviews, offers, onboarding, and reporting, delivering quality service within SLAs and continuously improving
Aug 26, 2026
Full time
AMS in Birmingham is seeking a Senior Coordinator for Campus Recruitment to drive recruitment operations and coordinate across recruiters, hiring managers, vendors, and candidates. You will ensure an exceptional candidate experience, data accuracy, and compliance while supporting a growing campus recruitment program. You will collaborate with teams to manage requisitions, assessments, interviews, offers, onboarding, and reporting, delivering quality service within SLAs and continuously improving
Amazon
Manager VAT Risk & Assurance, Amazon Tax Advisory & Planning Team
Amazon
The Manager VAT Risk & Assurance will support the Senior Manager in reviewing, validating, and embedding VAT risk controls across business operations. This role combines VAT advisory expertise with operational assurance to strengthen controls, enhance compliance, and support informed business decision-making. The Manager will help operational teams de-risk VAT exposure by ensuring testing, eviden click apply for full job details
Aug 26, 2026
Full time
The Manager VAT Risk & Assurance will support the Senior Manager in reviewing, validating, and embedding VAT risk controls across business operations. This role combines VAT advisory expertise with operational assurance to strengthen controls, enhance compliance, and support informed business decision-making. The Manager will help operational teams de-risk VAT exposure by ensuring testing, eviden click apply for full job details
E3 Recruitment
Production Supervisor
E3 Recruitment Goole, North Humberside
Our client is a market leading manufacturer of products and solutions utilised within the construction industry, based in the Eggborough area. Applicants to the Production Shift Supervisor vacancy invited from a wide range of manufacturing backgrounds. Taking manufacturing operations to the next level for production, planning, quality, H & S and overall efficiency. What's in it for you as a Shift Production Supervisor? Salary starting at circa 42,000 per annum Monday - Thursday (One week days, One week Nights) KPI Driven Bonus 30 days holiday Competitive company pension Location - Eggborough Career Progression and accredited training program. Key Responsibilities of Shift Production Supervisor; The leadership of manufacturing / production operations, covering both automated and labour intensive processes, whilst seeking to automate processes where possible International Management Skills The development and promotion of lean manufacturing techniques, such as 5s, 6 sigma, VSM, SMED, TPM, OEE etc, across manufacturing operations To identify opportunities to further automate manufacturing processes Implement different KPIs across the factory Qualifications and Experience for a Shift Production Supervisor; Previous experience within a Senior Production/ manufacturing leadership position, e.g. Operations Manager, Manufacturing Manager, Production Manager, Shift Operations Manager, Shift Production Manager, Production Lead, etc Leadership and people management skills and the ability to build, motivate, develop and improve teams. Experience within a fast-paced manufacturing / engineering environment, practically implementing continuous improvement tools and techniques - Lean and Six Sigma. This position would suit Production Supervisor, Production Manager, Shift Manager or Shift Supervisor
Aug 26, 2026
Full time
Our client is a market leading manufacturer of products and solutions utilised within the construction industry, based in the Eggborough area. Applicants to the Production Shift Supervisor vacancy invited from a wide range of manufacturing backgrounds. Taking manufacturing operations to the next level for production, planning, quality, H & S and overall efficiency. What's in it for you as a Shift Production Supervisor? Salary starting at circa 42,000 per annum Monday - Thursday (One week days, One week Nights) KPI Driven Bonus 30 days holiday Competitive company pension Location - Eggborough Career Progression and accredited training program. Key Responsibilities of Shift Production Supervisor; The leadership of manufacturing / production operations, covering both automated and labour intensive processes, whilst seeking to automate processes where possible International Management Skills The development and promotion of lean manufacturing techniques, such as 5s, 6 sigma, VSM, SMED, TPM, OEE etc, across manufacturing operations To identify opportunities to further automate manufacturing processes Implement different KPIs across the factory Qualifications and Experience for a Shift Production Supervisor; Previous experience within a Senior Production/ manufacturing leadership position, e.g. Operations Manager, Manufacturing Manager, Production Manager, Shift Operations Manager, Shift Production Manager, Production Lead, etc Leadership and people management skills and the ability to build, motivate, develop and improve teams. Experience within a fast-paced manufacturing / engineering environment, practically implementing continuous improvement tools and techniques - Lean and Six Sigma. This position would suit Production Supervisor, Production Manager, Shift Manager or Shift Supervisor
Henderson Brown Recruitment
Operations Manager
Henderson Brown Recruitment
This is an exciting opportunity for an experienced Operations Manager to join a well-established food manufacturing business in Lincolnshire. This role offers the chance to take full operational in a fast-paced site, providing leadership, direction and continuous improvement across all areas of production. As the leader of the site operations team, you will be responsible for delivering right-first-time quality, exceptional service standards, and operational performance. You will oversee all aspects of the manufacturing operation, including production planning, labour management, cost control, raw material availability, asset utilisation, maintenance, quality, health & safety and customer service. Working closely with cross-functional teams, you will drive operational excellence, ensure compliance with industry standards and use KPIs to identify opportunities for continuous improvement, efficiency gains and profitability. A strong leader is required to develop and motivate the management team, creating a culture of accountability, continuous improvement and high performance. Ideal Candidate: Proven experience as an Operations Manager or in a senior operational leadership role within food manufacturing or FMCG. Strong leadership skills with the ability to inspire, coach and develop high-performing teams. Experience managing production planning, labour control, budgets and operational KPIs. Demonstrable success in driving continuous improvement initiatives and implementing positive change. Strong understanding of health & safety, food quality, compliance and audit standards within a manufacturing environment. Experience working within a high-risk food manufacturing environment would be advantageous. Financial and budgeting experience with the ability to manage costs while improving operational performance. If you believe you have the skills and personality to fit these requirements, please get in touch with Will Malcolm at (url removed) or (phone number removed). By applying to this advertised job, you consent for Henderson Brown Recruitment Ltd to hold your information. Our privacy policy can be found on our website. At your request, this can also be sent to you.
Aug 26, 2026
Full time
This is an exciting opportunity for an experienced Operations Manager to join a well-established food manufacturing business in Lincolnshire. This role offers the chance to take full operational in a fast-paced site, providing leadership, direction and continuous improvement across all areas of production. As the leader of the site operations team, you will be responsible for delivering right-first-time quality, exceptional service standards, and operational performance. You will oversee all aspects of the manufacturing operation, including production planning, labour management, cost control, raw material availability, asset utilisation, maintenance, quality, health & safety and customer service. Working closely with cross-functional teams, you will drive operational excellence, ensure compliance with industry standards and use KPIs to identify opportunities for continuous improvement, efficiency gains and profitability. A strong leader is required to develop and motivate the management team, creating a culture of accountability, continuous improvement and high performance. Ideal Candidate: Proven experience as an Operations Manager or in a senior operational leadership role within food manufacturing or FMCG. Strong leadership skills with the ability to inspire, coach and develop high-performing teams. Experience managing production planning, labour control, budgets and operational KPIs. Demonstrable success in driving continuous improvement initiatives and implementing positive change. Strong understanding of health & safety, food quality, compliance and audit standards within a manufacturing environment. Experience working within a high-risk food manufacturing environment would be advantageous. Financial and budgeting experience with the ability to manage costs while improving operational performance. If you believe you have the skills and personality to fit these requirements, please get in touch with Will Malcolm at (url removed) or (phone number removed). By applying to this advertised job, you consent for Henderson Brown Recruitment Ltd to hold your information. Our privacy policy can be found on our website. At your request, this can also be sent to you.
Operations Manager
Loveday & Co (UK) Ltd
Operations Manager Job Title: Operations Manager Salary: Competitive Reporting to: Director of Operations Direct Reports: Heads of Department About Loveday Loveday is the UKs leading provider of luxury senior living and care. We are proud to combine world-class hospitality with exceptional clinical expertise, creating residences that not only feel like five-star hotels but also deliver truly personali click apply for full job details
Aug 26, 2026
Full time
Operations Manager Job Title: Operations Manager Salary: Competitive Reporting to: Director of Operations Direct Reports: Heads of Department About Loveday Loveday is the UKs leading provider of luxury senior living and care. We are proud to combine world-class hospitality with exceptional clinical expertise, creating residences that not only feel like five-star hotels but also deliver truly personali click apply for full job details
Sky
Manager - Pre-Sales Solution Consultants
Sky Isleworth, Middlesex
Role /Team overview : Sky Business is expanding its Mid-Market and Enterprise capability, helping organisations transform how they connect, collaborate and operate through market-leading connectivity, voice, mobile, security and managed technology solutions. We are looking for a Manager of Pre-Sales Solution Consultants to lead a team of technical pre-sales specialists, ensuring alignment with sales priorities and delivering high-quality customer solutions that drive commercial success. This is a hands-on leadership role requiring strong technical credibility, commercial acumen and people leadership. Alongside coaching and developing the team, you will engage senior customer stakeholders on complex, high-value opportunities, providing technical leadership and executive-level support. What you'll do: Lead, coach and develop a high-performing team of Pre-Sales Solution Consultants, setting clear priorities and managing capacity to ensure alignment with business strategy, sales objectives and high-value customer opportunities. Drive technical sales excellence by overseeing technical discovery, solution design, documentation and customer-facing support across connectivity, WiFi, voice, mobile, security and managed services, ensuring solutions are commercially viable and aligned to customer and delivery requirements. Act as a senior technical leader on complex, strategic and high-value opportunities, engaging with senior customer stakeholders, supporting Sales teams, providing escalation support, and ensuring the quality of bids, RFIs, RFPs, solution designs and technical responses. Establish and govern the Pre-Sales operating model, embedding consistent processes for opportunity qualification, technical discovery, solution validation, customer engagement, documentation, handover and pipeline reviews, while maintaining clear visibility of activity, risks, priorities and outcomes. Partner across Sky Business with Sales, Product, Commercial, Engineering, Tech Ops, PMO, Delivery and partner teams to ensure customer solutions are delivered seamlessly, while providing market insight, technical enablement and strategic support to customer-facing teams. Build future capability by developing team skills through coaching, mentoring and structured development, fostering continuous improvement, driving enhancements to tools and ways of working, and shaping the future role of Pre-Sales as Sky Business expands its Mid-Market and Enterprise ambitions. What you'll bring: You will be a collaborative, commercially minded and technically credible leader with a passion for helping customers solve business challenges through technology. Comfortable operating across Sales, technical teams, partners and senior customer stakeholders, you'll be equally effective shaping strategy and providing hands-on support on complex, high-value opportunities. Leadership & Pre-Sales Expertise: Proven experience leading or coaching technical pre-sales, solution consulting, solution architecture or sales engineering teams, driving performance, development and prioritisation in a customer-focused environment. Technical & Industry Knowledge: Strong understanding of B2B telecoms and managed services, including connectivity, SD-WAN/SASE, networking, WiFi, voice, mobile, security, cloud connectivity and modern hybrid IT architectures. Customer & Sales Engagement: Demonstrated ability to lead senior customer conversations, support complex sales cycles, shape winning solutions, and drive technical engagement across bids, RFIs, RFPs and strategic opportunities. Commercial & Solution Design Capability: Able to translate customer requirements into practical, technically robust and commercially viable solutions, balancing customer outcomes, delivery considerations, risk and revenue opportunities. Stakeholder & Communication Skills: Excellent communication, presentation and stakeholder management skills, with experience working across customers, Sales, Product, Commercial, Engineering, Operations, Delivery teams and external partners. Operational Excellence & Continuous Improvement: Experienced in using Salesforce and other CRM/reporting tools to manage pipeline visibility and performance, with a track record of improving processes, governance, documentation and ways of working within a technical sales environment. Benefits and perks There's one thing people can't stop talking about when it comes to l ife a t S ky: the perks . Here's a taster: Free Sky TV or NOW package, including Sky Sports and Sky Cinema Pension package with up to 9% employer contribution Private healthcare with mental health support Aviva Digital GP and dental insurance Discounts on Sky products, including Sky M obile, Sky B roadband, Sky Glass and Sky Protect Sharesave and Tech schemes A range of Sky VIP rewards and experiences How you'll work: We've adopted a hybrid working approach to give more flexibility on where and how we work. This is a field-based role requiring you to travel across the UK. Who we are : We're Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you'll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society . We ' re an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate . Please flag any adjustments you need as early as you can. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. To be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position. To find out more about working with us, search on social media.
Aug 26, 2026
Full time
Role /Team overview : Sky Business is expanding its Mid-Market and Enterprise capability, helping organisations transform how they connect, collaborate and operate through market-leading connectivity, voice, mobile, security and managed technology solutions. We are looking for a Manager of Pre-Sales Solution Consultants to lead a team of technical pre-sales specialists, ensuring alignment with sales priorities and delivering high-quality customer solutions that drive commercial success. This is a hands-on leadership role requiring strong technical credibility, commercial acumen and people leadership. Alongside coaching and developing the team, you will engage senior customer stakeholders on complex, high-value opportunities, providing technical leadership and executive-level support. What you'll do: Lead, coach and develop a high-performing team of Pre-Sales Solution Consultants, setting clear priorities and managing capacity to ensure alignment with business strategy, sales objectives and high-value customer opportunities. Drive technical sales excellence by overseeing technical discovery, solution design, documentation and customer-facing support across connectivity, WiFi, voice, mobile, security and managed services, ensuring solutions are commercially viable and aligned to customer and delivery requirements. Act as a senior technical leader on complex, strategic and high-value opportunities, engaging with senior customer stakeholders, supporting Sales teams, providing escalation support, and ensuring the quality of bids, RFIs, RFPs, solution designs and technical responses. Establish and govern the Pre-Sales operating model, embedding consistent processes for opportunity qualification, technical discovery, solution validation, customer engagement, documentation, handover and pipeline reviews, while maintaining clear visibility of activity, risks, priorities and outcomes. Partner across Sky Business with Sales, Product, Commercial, Engineering, Tech Ops, PMO, Delivery and partner teams to ensure customer solutions are delivered seamlessly, while providing market insight, technical enablement and strategic support to customer-facing teams. Build future capability by developing team skills through coaching, mentoring and structured development, fostering continuous improvement, driving enhancements to tools and ways of working, and shaping the future role of Pre-Sales as Sky Business expands its Mid-Market and Enterprise ambitions. What you'll bring: You will be a collaborative, commercially minded and technically credible leader with a passion for helping customers solve business challenges through technology. Comfortable operating across Sales, technical teams, partners and senior customer stakeholders, you'll be equally effective shaping strategy and providing hands-on support on complex, high-value opportunities. Leadership & Pre-Sales Expertise: Proven experience leading or coaching technical pre-sales, solution consulting, solution architecture or sales engineering teams, driving performance, development and prioritisation in a customer-focused environment. Technical & Industry Knowledge: Strong understanding of B2B telecoms and managed services, including connectivity, SD-WAN/SASE, networking, WiFi, voice, mobile, security, cloud connectivity and modern hybrid IT architectures. Customer & Sales Engagement: Demonstrated ability to lead senior customer conversations, support complex sales cycles, shape winning solutions, and drive technical engagement across bids, RFIs, RFPs and strategic opportunities. Commercial & Solution Design Capability: Able to translate customer requirements into practical, technically robust and commercially viable solutions, balancing customer outcomes, delivery considerations, risk and revenue opportunities. Stakeholder & Communication Skills: Excellent communication, presentation and stakeholder management skills, with experience working across customers, Sales, Product, Commercial, Engineering, Operations, Delivery teams and external partners. Operational Excellence & Continuous Improvement: Experienced in using Salesforce and other CRM/reporting tools to manage pipeline visibility and performance, with a track record of improving processes, governance, documentation and ways of working within a technical sales environment. Benefits and perks There's one thing people can't stop talking about when it comes to l ife a t S ky: the perks . Here's a taster: Free Sky TV or NOW package, including Sky Sports and Sky Cinema Pension package with up to 9% employer contribution Private healthcare with mental health support Aviva Digital GP and dental insurance Discounts on Sky products, including Sky M obile, Sky B roadband, Sky Glass and Sky Protect Sharesave and Tech schemes A range of Sky VIP rewards and experiences How you'll work: We've adopted a hybrid working approach to give more flexibility on where and how we work. This is a field-based role requiring you to travel across the UK. Who we are : We're Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you'll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society . We ' re an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate . Please flag any adjustments you need as early as you can. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. To be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position. To find out more about working with us, search on social media.
Amazon
Site Process Expert, EUSC Process Excellence (Fulfillment & Operations)
Amazon Milton Keynes, Buckinghamshire
Site Process Expert, EUSC Process Excellence Job ID: Amazon UK Services Ltd. Amazon is seeking a Site Process Expert to work in the EU Process Excellence (EUSC PE) team. The Site Process Expert is a Field onsite position and will need to adapt to local shifts requirement, depending on Operations need. The role will be based in one of our Sortation Centres (SC) across the UK. The Site Process Expert works alongside with the SC Senior Leadership Team, while keeping high collaboration with EU PE functions. This role is responsible to deploy initiatives, build networking and relationship in the SC and drive compliance for the initiatives within an assigned timeline. The Site Process Expert initiates and implements EU wide improvement activities. This role requires the ability to demonstrate ownership for initiatives, understand the initiatives in details, and influence to deliver meaningful results translating to tangible productivity and efficiency gains in the SC. As part of this role, you will gain insights on Lean SixSigma tools and techniques and embark on a path of learning process improvement practices that will allow you to graduate as Green/Yellow Belt with this role. Key job responsibilities Work on Back to Basics (B2B) initiatives identifying the top opportunities in the SC in comparison with the other EU SCs. Start from the bottom 50% processes, looking for the input metrics with the biggest gap to Benchmark and implement the improvement action plan in close collaboration with the local Operations Management team following the standard improvement templates. Oversee the SC improvement program and set focus on most important areas, based on the alignment with the SC Senior Leadership team. Dive deep into the process performance by using available standard reporting or create own data analysis, call out in the daily dive deep meetings and collect feedback from the local team to be able to convert this information into a tangible improvement plan, that matters to the SC. Review the open Action Plans on weekly basis, engaging the SC stakeholders to complete the suggested actions and reach the desired targets. Collaborate with the Process Improvement Experts team, Change Manager and other Site PEs from the same region to clarify any doubt process related and leveraging on their level of expertise. Benchmarking initiatives are highly recommended to further reduce variation across the SCs. Work on Continuous Improvement with the SC: Drive network best practice implementation, leveraging local initiative led with local Ops and share them to EU PE for the review. Once approved the best practice will be officially added to all EU Best Practice repository. This process is fundamental to help the top 50% SCs to reach Best In Class through the Variation Reduction process. Strengthen the framework used to capture and scale SC innovation. New ideas and projects from the SC will flow through a standard process and presented to CPE for the review. Partnership with the SC Ops: Join the daily Gemba on the floor with SC Leadership in order to stay aligned with SC top issues and Associate feedback. Support the Site Leader and the SC Senior Management Team creating a strong relationship with them, which allows the Site PE to gain their trust and buy-in for all the initiatives. Beside standard task, SPE can support Site Leader and Senior Ops on process related ad hoc tasks from the SC accounting for less than 10% of the working time. During Q4 you will be deployed to the site management operational team, based on the need of the building. Ability to travel as needed within your area of responsibility. Domestic and regional travel estimate average: 0-10%. (Subject to change based on business need). A day in the life You'll collaborate with cross-functional teams to identify improvement opportunities, analyze performance metrics, and implement solutions. You'll participate in daily operational reviews, engage with leadership teams, and help develop best practices that can be scaled across our network. Your role combines analytical thinking with relationship building to drive meaningful change. About the team The EU PE team is a group of operational leaders driving process stabilization, standardization and continuous improvement for the EU SC network. This team is essential to establish best in class process performance across all different direct and indirect processes, accelerate implementation of technological advances and to strengthen the technical acumen and process knowledge for the operational leaders across the SC network. EU PE ensures the operations teams are equipped with the functional expertise to successfully deliver expected gains for technology advances and network wide process improvements. The team drives process control and shifting mean performance with the outcome of minimizing variation between shifts, building and region, to deliver strong performance. The team works closely with Process Improvement Experts (PIE), Change Managers (CM), Operations, Ops Excellence, Program teams, Engineering and reliability and maintenance (RME) teams to improve the input metrics for each of the process paths by prioritizing and channeling resources. Basic Qualifications Speak, write, and read fluently in English Bachelor's degree in a relevant field or equivalent work experience Experience in Amazon Operations, Central Flow, or other related supply chain teams Preferred Qualifications Experience with process improvement techniques such as Kaizen, Lean Manufacturing or Six Sigma Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience working with customers with a passion for delivering exceptional service Experience working in a fast paced, quickly changing or international environment Experience working with and influencing senior level stakeholders Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Aug 26, 2026
Full time
Site Process Expert, EUSC Process Excellence Job ID: Amazon UK Services Ltd. Amazon is seeking a Site Process Expert to work in the EU Process Excellence (EUSC PE) team. The Site Process Expert is a Field onsite position and will need to adapt to local shifts requirement, depending on Operations need. The role will be based in one of our Sortation Centres (SC) across the UK. The Site Process Expert works alongside with the SC Senior Leadership Team, while keeping high collaboration with EU PE functions. This role is responsible to deploy initiatives, build networking and relationship in the SC and drive compliance for the initiatives within an assigned timeline. The Site Process Expert initiates and implements EU wide improvement activities. This role requires the ability to demonstrate ownership for initiatives, understand the initiatives in details, and influence to deliver meaningful results translating to tangible productivity and efficiency gains in the SC. As part of this role, you will gain insights on Lean SixSigma tools and techniques and embark on a path of learning process improvement practices that will allow you to graduate as Green/Yellow Belt with this role. Key job responsibilities Work on Back to Basics (B2B) initiatives identifying the top opportunities in the SC in comparison with the other EU SCs. Start from the bottom 50% processes, looking for the input metrics with the biggest gap to Benchmark and implement the improvement action plan in close collaboration with the local Operations Management team following the standard improvement templates. Oversee the SC improvement program and set focus on most important areas, based on the alignment with the SC Senior Leadership team. Dive deep into the process performance by using available standard reporting or create own data analysis, call out in the daily dive deep meetings and collect feedback from the local team to be able to convert this information into a tangible improvement plan, that matters to the SC. Review the open Action Plans on weekly basis, engaging the SC stakeholders to complete the suggested actions and reach the desired targets. Collaborate with the Process Improvement Experts team, Change Manager and other Site PEs from the same region to clarify any doubt process related and leveraging on their level of expertise. Benchmarking initiatives are highly recommended to further reduce variation across the SCs. Work on Continuous Improvement with the SC: Drive network best practice implementation, leveraging local initiative led with local Ops and share them to EU PE for the review. Once approved the best practice will be officially added to all EU Best Practice repository. This process is fundamental to help the top 50% SCs to reach Best In Class through the Variation Reduction process. Strengthen the framework used to capture and scale SC innovation. New ideas and projects from the SC will flow through a standard process and presented to CPE for the review. Partnership with the SC Ops: Join the daily Gemba on the floor with SC Leadership in order to stay aligned with SC top issues and Associate feedback. Support the Site Leader and the SC Senior Management Team creating a strong relationship with them, which allows the Site PE to gain their trust and buy-in for all the initiatives. Beside standard task, SPE can support Site Leader and Senior Ops on process related ad hoc tasks from the SC accounting for less than 10% of the working time. During Q4 you will be deployed to the site management operational team, based on the need of the building. Ability to travel as needed within your area of responsibility. Domestic and regional travel estimate average: 0-10%. (Subject to change based on business need). A day in the life You'll collaborate with cross-functional teams to identify improvement opportunities, analyze performance metrics, and implement solutions. You'll participate in daily operational reviews, engage with leadership teams, and help develop best practices that can be scaled across our network. Your role combines analytical thinking with relationship building to drive meaningful change. About the team The EU PE team is a group of operational leaders driving process stabilization, standardization and continuous improvement for the EU SC network. This team is essential to establish best in class process performance across all different direct and indirect processes, accelerate implementation of technological advances and to strengthen the technical acumen and process knowledge for the operational leaders across the SC network. EU PE ensures the operations teams are equipped with the functional expertise to successfully deliver expected gains for technology advances and network wide process improvements. The team drives process control and shifting mean performance with the outcome of minimizing variation between shifts, building and region, to deliver strong performance. The team works closely with Process Improvement Experts (PIE), Change Managers (CM), Operations, Ops Excellence, Program teams, Engineering and reliability and maintenance (RME) teams to improve the input metrics for each of the process paths by prioritizing and channeling resources. Basic Qualifications Speak, write, and read fluently in English Bachelor's degree in a relevant field or equivalent work experience Experience in Amazon Operations, Central Flow, or other related supply chain teams Preferred Qualifications Experience with process improvement techniques such as Kaizen, Lean Manufacturing or Six Sigma Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience working with customers with a passion for delivering exceptional service Experience working in a fast paced, quickly changing or international environment Experience working with and influencing senior level stakeholders Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Distinct Consultancy
Head Of Operations
Distinct Consultancy
Head of Operations + 70-75k + 8350 car allowance + 33 days holiday (inc BH) + Private medical and dental Are you an experienced operations leader looking for the opportunity to take full ownership of a large, fast-paced distribution operation? Our client is a market-leading UK distribution business with a reputation for operational excellence, customer service and continuous improvement. They are seeking an exceptional Head of Operations to lead a high-performing site in Liverpool, overseeing warehouse, transport, customer service and site operations while driving commercial performance, service excellence and employee engagement. This is a senior leadership role with full operational accountability for a significant regional distribution centre, managing a large workforce and working closely with the senior leadership team to deliver ambitious business objectives. The Head of Operations role: Reporting to the Business Unit Director, you will lead the operational function of the depot, ensuring the safe, efficient and profitable delivery of products to customers while continually improving service levels, productivity and cost performance. You will be responsible for leading a team of departmental managers across warehouse operations, transport, customer services and site services, creating a culture focused on accountability, continuous improvement and exceptional customer service. Key Responsibilities for the Head of Operations: Lead all operational functions across the distribution centre. Deliver operational and financial performance against budget and agreed KPIs. Drive productivity, efficiency and continuous improvement initiatives. Develop and inspire a large management team, creating a high-performance culture. Work closely with the commercial and sales teams to support customer growth and retention. Ensure outstanding service levels across warehousing, transport and customer operations. Maintain full compliance with Health & Safety, legal and company standards. Build strong relationships across the wider business to improve collaboration and operational performance. Identify opportunities to improve processes, reduce costs and enhance customer experience. About You We're looking for a commercially minded operational leader who thrives in fast-moving distribution environments. You will bring: Significant senior leadership experience within a large-scale distribution, logistics, wholesale or supply chain operation. A proven track record of managing complex, multi-functional operations. Strong commercial awareness with responsibility for budgets, operational performance and profitability. Experience leading large teams through departmental managers. Excellent people leadership skills with the ability to coach, develop and engage teams. A passion for continuous improvement and operational excellence. Strong knowledge of Health & Safety, compliance and operational best practice. Confidence influencing stakeholders across multiple business functions. Good IT and systems capability. The Operation Large-scale regional distribution centre Approximately 190 employees Multi-functional operation including warehouse, transport and customer service Fleet of around 70 commercial vehicles Full operational responsibility with significant commercial accountability What's on Offer 70-75k car allowance Performance-related bonus 8350.00 car allowance Comprehensive benefits package Genuine autonomy and influence Opportunity to join an established market leader with ambitious growth plans If you're an experienced operational leader ready to make a significant impact within a nationally recognised distribution business, we'd love to hear from you.
Aug 26, 2026
Full time
Head of Operations + 70-75k + 8350 car allowance + 33 days holiday (inc BH) + Private medical and dental Are you an experienced operations leader looking for the opportunity to take full ownership of a large, fast-paced distribution operation? Our client is a market-leading UK distribution business with a reputation for operational excellence, customer service and continuous improvement. They are seeking an exceptional Head of Operations to lead a high-performing site in Liverpool, overseeing warehouse, transport, customer service and site operations while driving commercial performance, service excellence and employee engagement. This is a senior leadership role with full operational accountability for a significant regional distribution centre, managing a large workforce and working closely with the senior leadership team to deliver ambitious business objectives. The Head of Operations role: Reporting to the Business Unit Director, you will lead the operational function of the depot, ensuring the safe, efficient and profitable delivery of products to customers while continually improving service levels, productivity and cost performance. You will be responsible for leading a team of departmental managers across warehouse operations, transport, customer services and site services, creating a culture focused on accountability, continuous improvement and exceptional customer service. Key Responsibilities for the Head of Operations: Lead all operational functions across the distribution centre. Deliver operational and financial performance against budget and agreed KPIs. Drive productivity, efficiency and continuous improvement initiatives. Develop and inspire a large management team, creating a high-performance culture. Work closely with the commercial and sales teams to support customer growth and retention. Ensure outstanding service levels across warehousing, transport and customer operations. Maintain full compliance with Health & Safety, legal and company standards. Build strong relationships across the wider business to improve collaboration and operational performance. Identify opportunities to improve processes, reduce costs and enhance customer experience. About You We're looking for a commercially minded operational leader who thrives in fast-moving distribution environments. You will bring: Significant senior leadership experience within a large-scale distribution, logistics, wholesale or supply chain operation. A proven track record of managing complex, multi-functional operations. Strong commercial awareness with responsibility for budgets, operational performance and profitability. Experience leading large teams through departmental managers. Excellent people leadership skills with the ability to coach, develop and engage teams. A passion for continuous improvement and operational excellence. Strong knowledge of Health & Safety, compliance and operational best practice. Confidence influencing stakeholders across multiple business functions. Good IT and systems capability. The Operation Large-scale regional distribution centre Approximately 190 employees Multi-functional operation including warehouse, transport and customer service Fleet of around 70 commercial vehicles Full operational responsibility with significant commercial accountability What's on Offer 70-75k car allowance Performance-related bonus 8350.00 car allowance Comprehensive benefits package Genuine autonomy and influence Opportunity to join an established market leader with ambitious growth plans If you're an experienced operational leader ready to make a significant impact within a nationally recognised distribution business, we'd love to hear from you.
Manager - Pricing - Centre of Excellence
KPMG Careers
Manager - Pricing - Centre of Excellence Business Area: Accounting Advisory Services, Assurance & Other business areas Contract type: Permanent Company overview KPMG is part of a global network of firms that offers Audit, Tax & Pensions, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients' most critical challenges. With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in. About the team Strategy and Value creation teams work with C-level Executives to identify, structure and solve their most critical strategic issues across the economic and transaction cycles. As part of a fast-paced and dynamic group, our consultants offer strategic advice on financial, business and operating models to corporate, public sector and private equity clients. About the role Within the Strategy & Value Creation team we have an established Pricing strategy practice, serving number of sectors including retail, consumer goods, healthcare, pharmaceuticals, transport and industrial manufacturing sectors serving UK, European and international clients. We work with C-level executives to identify, structure and solve their most critical strategic issues related to deal strategy, and growth strategy. KPMG's Pricing strategy practice is a specialised team focussed on solving pricing and revenue optimisation problems for its clients using data and analytics techniques to deliver a sustainable solution which can deliver both short- and long-term margin improvements. As a team, we are a group of bright committed individuals who are passionate about delivering fantastic client work, solving complex data related problems, investing our time in acquiring new analytical skills, and having fun both inside and outside of work. Manager: Responsibilities: We are recruiting for a Manager with Pricing / Data Analytics experience. The role is currently part of KPMG's Strategy and Value creation team based in London office and would have following core responsibilities: Manage workstreams / mid-sized projects delivering quality output on time, to budget and in compliance with KPMG engagement and risk management practices Comprehend client's requirements and be able to break it for the other members of the team Synthesise primary research and data gathering; identify key research areas and organise the junior team appropriately to effectively understand the key topics pertinent to the relevant industry sector and scope of work Understand current client data landscape and ability to direct the client teams to navigate correct source of data for driving key analysis with appropriate techniques and tools Help clients create a clear path to achieve their growth ambition through consideration of their markets, customers and propositions to create a sustainable strategy Plan initial hypotheses and analysis; formulate initial hypotheses based on previous experience, knowledge of the sector and understanding of the scope of work Manage the pace and delivery of projects, including: Day-to-day coordination with key project stakeholders including clients and other internal teams Upward management of senior team members to ensure progress is effectively communicated Reporting back to clients the key findings of our work Manage teams or individuals, and ideally has overseen significant parts of complex projects or programmes. And be able to ensure analytical work associated with multiple workstreams can be completed against tight deadlines and to an agreed standard Design, shape and co-ordinate the preparation of deliverables that span multiple workstreams, identifying insight and the 'so what' Communicate views and insights (both in writing and verbally) in an effective and compelling manner to clients and KPMG colleagues Anticipate and develop the answers to potential questions and challenges from the client Support Partners / Directors / Associate Directors community in business development activities Coach and develop team members providing high quality developmental feedback Identify, design and lead critical and complex practice development initiatives, coordinating other members of the team Proactively develop thought leadership; design and lead practice development initiatives Qualifications: Strong experience (at least 5-7 years) with strategy or analytics experience gained in corporate roles, analytic boutique and strategic consultancy firm A mix of structured problem-solving skills (including strong numerical capabilities combined with sound commercial acumen), ability to deliver insightful recommendations that can be practically executed, excellent written English and oral communication skills (other language skills would be a strong bonus) Substantial experience of delivering work into the sectors and topics we serve, such as pricing strategy, setting, implementation, for delivering high impact projects Experience using economic modelling and analysis by using tools such as Alteryx, Tableau, Python, SQL etc Understanding of machine learning techniques and practical experience of applying these techniques for commercial solving purposes Experience of developing pitches and thinking through proposals either through consulting sales or by demonstrating commercial acumen in industry roles for example to increase scope of work / identify new revenue streams Demonstrates a track record of interest in the workplace and achievement beyond the realms of project work Self-starter with ability to work independently with little guidance to lead teams to achieve results A first class or 2.1 degree from a leading institution in quantitative/analytical studies such as economics, maths, statistics, engineering or equivalent is a definite plus With offices across the UK, we are part of a global network of firms providing Audit, Tax & Law, Consulting, and Technology Services to diverse clients. They provide us with a strong sense of identity, ensuring we can grow stronger. They bind us together, across our different backgrounds and cultures, and are common to each of us. Explore more about why Our Values matter. From role sharing and flexible start and finish times to home working, we'll try and support the flexible work patterns that best suit you. We're committed to creating an inclusive environment where all colleagues thrive and reach their full potential, whatever their identity or background. We're a member of the Business Disability Forum so please get in touch if you'd like to discuss any adjustments that you might need in the application process - and if you are successful beyond this. We're a recognised leader in the Government's scheme. We offer a Guaranteed Interview Scheme for all experienced professional opportunities. We don't accept speculative CVs from agencies - you can see our policy on agencies here: Similar vacancies you might be interested in Associate Director - People in Deals - Centre of Excellence Operations & Supply Chain Centre of Excellence (CoE) - Manager Director - Tech in M&A - Centre of Excellence
Aug 26, 2026
Full time
Manager - Pricing - Centre of Excellence Business Area: Accounting Advisory Services, Assurance & Other business areas Contract type: Permanent Company overview KPMG is part of a global network of firms that offers Audit, Tax & Pensions, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients' most critical challenges. With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in. About the team Strategy and Value creation teams work with C-level Executives to identify, structure and solve their most critical strategic issues across the economic and transaction cycles. As part of a fast-paced and dynamic group, our consultants offer strategic advice on financial, business and operating models to corporate, public sector and private equity clients. About the role Within the Strategy & Value Creation team we have an established Pricing strategy practice, serving number of sectors including retail, consumer goods, healthcare, pharmaceuticals, transport and industrial manufacturing sectors serving UK, European and international clients. We work with C-level executives to identify, structure and solve their most critical strategic issues related to deal strategy, and growth strategy. KPMG's Pricing strategy practice is a specialised team focussed on solving pricing and revenue optimisation problems for its clients using data and analytics techniques to deliver a sustainable solution which can deliver both short- and long-term margin improvements. As a team, we are a group of bright committed individuals who are passionate about delivering fantastic client work, solving complex data related problems, investing our time in acquiring new analytical skills, and having fun both inside and outside of work. Manager: Responsibilities: We are recruiting for a Manager with Pricing / Data Analytics experience. The role is currently part of KPMG's Strategy and Value creation team based in London office and would have following core responsibilities: Manage workstreams / mid-sized projects delivering quality output on time, to budget and in compliance with KPMG engagement and risk management practices Comprehend client's requirements and be able to break it for the other members of the team Synthesise primary research and data gathering; identify key research areas and organise the junior team appropriately to effectively understand the key topics pertinent to the relevant industry sector and scope of work Understand current client data landscape and ability to direct the client teams to navigate correct source of data for driving key analysis with appropriate techniques and tools Help clients create a clear path to achieve their growth ambition through consideration of their markets, customers and propositions to create a sustainable strategy Plan initial hypotheses and analysis; formulate initial hypotheses based on previous experience, knowledge of the sector and understanding of the scope of work Manage the pace and delivery of projects, including: Day-to-day coordination with key project stakeholders including clients and other internal teams Upward management of senior team members to ensure progress is effectively communicated Reporting back to clients the key findings of our work Manage teams or individuals, and ideally has overseen significant parts of complex projects or programmes. And be able to ensure analytical work associated with multiple workstreams can be completed against tight deadlines and to an agreed standard Design, shape and co-ordinate the preparation of deliverables that span multiple workstreams, identifying insight and the 'so what' Communicate views and insights (both in writing and verbally) in an effective and compelling manner to clients and KPMG colleagues Anticipate and develop the answers to potential questions and challenges from the client Support Partners / Directors / Associate Directors community in business development activities Coach and develop team members providing high quality developmental feedback Identify, design and lead critical and complex practice development initiatives, coordinating other members of the team Proactively develop thought leadership; design and lead practice development initiatives Qualifications: Strong experience (at least 5-7 years) with strategy or analytics experience gained in corporate roles, analytic boutique and strategic consultancy firm A mix of structured problem-solving skills (including strong numerical capabilities combined with sound commercial acumen), ability to deliver insightful recommendations that can be practically executed, excellent written English and oral communication skills (other language skills would be a strong bonus) Substantial experience of delivering work into the sectors and topics we serve, such as pricing strategy, setting, implementation, for delivering high impact projects Experience using economic modelling and analysis by using tools such as Alteryx, Tableau, Python, SQL etc Understanding of machine learning techniques and practical experience of applying these techniques for commercial solving purposes Experience of developing pitches and thinking through proposals either through consulting sales or by demonstrating commercial acumen in industry roles for example to increase scope of work / identify new revenue streams Demonstrates a track record of interest in the workplace and achievement beyond the realms of project work Self-starter with ability to work independently with little guidance to lead teams to achieve results A first class or 2.1 degree from a leading institution in quantitative/analytical studies such as economics, maths, statistics, engineering or equivalent is a definite plus With offices across the UK, we are part of a global network of firms providing Audit, Tax & Law, Consulting, and Technology Services to diverse clients. They provide us with a strong sense of identity, ensuring we can grow stronger. They bind us together, across our different backgrounds and cultures, and are common to each of us. Explore more about why Our Values matter. From role sharing and flexible start and finish times to home working, we'll try and support the flexible work patterns that best suit you. We're committed to creating an inclusive environment where all colleagues thrive and reach their full potential, whatever their identity or background. We're a member of the Business Disability Forum so please get in touch if you'd like to discuss any adjustments that you might need in the application process - and if you are successful beyond this. We're a recognised leader in the Government's scheme. We offer a Guaranteed Interview Scheme for all experienced professional opportunities. We don't accept speculative CVs from agencies - you can see our policy on agencies here: Similar vacancies you might be interested in Associate Director - People in Deals - Centre of Excellence Operations & Supply Chain Centre of Excellence (CoE) - Manager Director - Tech in M&A - Centre of Excellence
LORD SEARCH AND SELECTION
Procurement Manager
LORD SEARCH AND SELECTION City, Leeds
Electrical & Industrial Products Distribution To 60,000 + Bonus + Benefits Leeds Lead Procurement Strategy. Drive Commercial Performance. Influence Business Growth. Our client is a fast-growing and highly respected supplier of electrical and industrial products, serving an impressive customer base of mechanical and electrical end user customers throughout the UK. As part of their continued growth and investment plans, they are seeking an experienced and commercially astute Procurement Manager to join their Senior Leadership Team and take ownership of the procurement function. This is an outstanding opportunity for a proactive procurement professional to lead transformation across purchasing, supplier management, inventory planning and procurement strategy-helping to build a best-in-class function that supports the next phase of their growth. The Opportunity Reporting directly to the Operations Director, you will play a pivotal role in the development and execution of procurement strategies that enhance operational performance, strengthen supplier partnerships and deliver commercial value across the business. You'll be empowered to review and improve current processes, introduce best practices and provide strategic leadership to a dedicated procurement team. Key Responsibilities Develop and implement procurement strategies aligned to the company's growth objectives. Build, manage and strengthen supplier relationships to ensure outstanding service, quality and commercial performance. Drive cost-reduction initiatives and margin improvement through effective negotiation and supplier management. Lead inventory optimisation and demand forecasting activities to maximise stock availability while controlling working capital. Enhance procurement processes, systems and controls to improve efficiency, scalability and operational excellence. Analyse supplier performance and market trends to identify opportunities and mitigate risks. Lead, mentor and develop the procurement team, fostering a culture of continuous improvement. Work collaboratively with sales, operations and senior leadership to support customer requirements and business objectives. About You We are looking to speak with an ambitious procurement professional who combines strategic thinking with a practical, hands-on approach. You will ideally possess: Proven experience as a Procurement Manager, Purchasing Manager, Senior Buyer or Procurement Lead within an electrical, engineering, manufacturing, automation or industrial environment. Strong commercial acumen with excellent negotiation and supplier relationship management skills. Experience of inventory management, forecasting and stock optimisation. A track record of delivering procurement improvements, cost savings and process enhancements. Strong leadership skills with experience managing, coaching and developing teams. Confidence using ERP/MRP systems and procurement reporting tools. The ability to build strong relationships and influence stakeholders at all levels of the business. The Business Our client is a market-leading and rapidly expanding provider of technical products, systems and ancillary solutions to customers across a diverse range of industrial sectors. They have built an enviable reputation for service excellence, technical expertise and long-term customer partnerships. As they continue to grow, they are investing in key leadership appointments that will help drive operational excellence and support their ambitious plans for the future. This is a high-profile role offering genuine influence and the opportunity to make a lasting impact. What's on Offer? Competitive salary to c 60,000 Performance-related bonus Comprehensive benefits package Significant autonomy and ownership within the role Direct involvement with the Senior Leadership Team The opportunity to shape and transform a key business function A dynamic, growing and successful business environment Excellent long-term career prospects Apply Now If you're a commercially driven procurement professional looking for the opportunity to influence strategy, drive change and play a key role in the success of a growing organisation, we'd love to hear from you. Apply today with your full CV, quoting reference 10479 and discover how this exciting Procurement Manager opportunity could be the ideal next step in your career.
Aug 26, 2026
Full time
Electrical & Industrial Products Distribution To 60,000 + Bonus + Benefits Leeds Lead Procurement Strategy. Drive Commercial Performance. Influence Business Growth. Our client is a fast-growing and highly respected supplier of electrical and industrial products, serving an impressive customer base of mechanical and electrical end user customers throughout the UK. As part of their continued growth and investment plans, they are seeking an experienced and commercially astute Procurement Manager to join their Senior Leadership Team and take ownership of the procurement function. This is an outstanding opportunity for a proactive procurement professional to lead transformation across purchasing, supplier management, inventory planning and procurement strategy-helping to build a best-in-class function that supports the next phase of their growth. The Opportunity Reporting directly to the Operations Director, you will play a pivotal role in the development and execution of procurement strategies that enhance operational performance, strengthen supplier partnerships and deliver commercial value across the business. You'll be empowered to review and improve current processes, introduce best practices and provide strategic leadership to a dedicated procurement team. Key Responsibilities Develop and implement procurement strategies aligned to the company's growth objectives. Build, manage and strengthen supplier relationships to ensure outstanding service, quality and commercial performance. Drive cost-reduction initiatives and margin improvement through effective negotiation and supplier management. Lead inventory optimisation and demand forecasting activities to maximise stock availability while controlling working capital. Enhance procurement processes, systems and controls to improve efficiency, scalability and operational excellence. Analyse supplier performance and market trends to identify opportunities and mitigate risks. Lead, mentor and develop the procurement team, fostering a culture of continuous improvement. Work collaboratively with sales, operations and senior leadership to support customer requirements and business objectives. About You We are looking to speak with an ambitious procurement professional who combines strategic thinking with a practical, hands-on approach. You will ideally possess: Proven experience as a Procurement Manager, Purchasing Manager, Senior Buyer or Procurement Lead within an electrical, engineering, manufacturing, automation or industrial environment. Strong commercial acumen with excellent negotiation and supplier relationship management skills. Experience of inventory management, forecasting and stock optimisation. A track record of delivering procurement improvements, cost savings and process enhancements. Strong leadership skills with experience managing, coaching and developing teams. Confidence using ERP/MRP systems and procurement reporting tools. The ability to build strong relationships and influence stakeholders at all levels of the business. The Business Our client is a market-leading and rapidly expanding provider of technical products, systems and ancillary solutions to customers across a diverse range of industrial sectors. They have built an enviable reputation for service excellence, technical expertise and long-term customer partnerships. As they continue to grow, they are investing in key leadership appointments that will help drive operational excellence and support their ambitious plans for the future. This is a high-profile role offering genuine influence and the opportunity to make a lasting impact. What's on Offer? Competitive salary to c 60,000 Performance-related bonus Comprehensive benefits package Significant autonomy and ownership within the role Direct involvement with the Senior Leadership Team The opportunity to shape and transform a key business function A dynamic, growing and successful business environment Excellent long-term career prospects Apply Now If you're a commercially driven procurement professional looking for the opportunity to influence strategy, drive change and play a key role in the success of a growing organisation, we'd love to hear from you. Apply today with your full CV, quoting reference 10479 and discover how this exciting Procurement Manager opportunity could be the ideal next step in your career.
HR Business Partner
Scottish Federation of Housing Associations
Full time, 35 hours per week (M-F) Temporary 2 years FTC. EVH Grade 8, PA28 to PA31 £48,597 Job Type: Full Time Job Purpose The HR Business Partner is responsible to the CEO through the Head of People Services for delivering high quality, professional people advice and support to managers and leaders across Maryhill Housing. The postholder will lead on complex employee relations matters, support fair and consistent people management practices, and contribute to the delivery of the People Strategy in a way that reflects Maryhill Housing's values of think customer first, see it through, value people's differences, and listen and improve. Through effective people practice, the role will support achieving excellence across the organisation, enabling staff to deliver high quality services and positive outcomes for tenants and customers. General Responsibilities Ensure effective management of complex employee relations cases Support and coach managers to build skills and confidence in managing people issues within their own area of responsibility Ensure HR operations and practices are aligned to latest employment legislation, ACAS guidance, EVH terms and conditions and organisational policies Identify employee trends and patterns through monitoring and review of data Working with managers at all levels to support organisational change Contribute to People centred projects and initiatives to improve manager capability, employee and customer experience, and organisational effectiveness Key Responsibilities Employee Relations Lead and manage complex employee relations cases including disciplinary, grievance, absence management, performance management, dignity at work, redundancy, restructuring, and capability issues, ensuring matters are handled fairly, sensitively, consistently and thoroughly from start to finish (see it through). Provide clear, timely, and pragmatic advice to managers on employee relations matters, employment law, and good practice, supporting high standards of people management and service delivery (achieving excellence). Support and coach managers to build confidence and capability in managing people matters in line with Maryhill Housing's values, promoting respectful, inclusive, and high performing teams (value people's differences). Ensure employee relations cases are managed in accordance with organisational policies, EVH terms and conditions, employment legislation, and relevant ACAS guidance and Codes of Practice. (achieving excellence) Identify employee relations trends, learning points, and improvement opportunities, using data and feedback to strengthen practice and outcomes (listen and improve). Build and maintain positive working relationships with internal and external stakeholders through collaborative working (think customer first). HR Business Partner Working with and under the guidance of the Head of People Services, partner with managers and senior leaders to support workforce planning, organisational design, and service change, ensuring "people" impacts are fully considered and aligned to organisational priorities (think customer first). Working with the Head of People Services, contribute to the development and delivery of the People Strategy, supporting a culture of engagement, wellbeing, inclusion, and high performance that underpins organisational excellence. (achieving excellence) Act as a trusted advisor to managers, balancing organisational needs with fairness, employee wellbeing, and positive employee relations. (listen and improve) Provide constructive challenge and professional guidance to support values led decision making and continuous improvement. (think customer first). Ensure advice and guidance is in accordance with latest legislation, policies and terms and conditions. (think customer first) Support and coach managers to promote and achieve excellent performance across the organisation (achieving excellence). Monitor KPIs to ensure standards are in line with strategic objectives and the business plan (see it through). Working with the L & D lead and managers, identify performance/capability gaps and facilitate restorative actions. (listen and improve). Change & Continuous Improvement Working with the Head of People Services and senior staff to support organisational change initiatives, including restructures and service improvements, ensuring people impacts are clearly communicated, managed effectively, and followed through to completion (see it through). Promote consistent, fair, and high quality application of employee relations practice across Maryhill Housing. (think customer first). Contribute to people focused projects and initiatives that improve manager capability, employee and customer experience, and organisational effectiveness, using learning and feedback to drive excellence (listen and improve). Update policies to ensure they are aligned with changing legislation and ensure changes are communicated as required to stakeholders. Ensure own continuous development and knowledge is up to date and in line with HR and legal developments (listen and improve). Corporate Responsibility Ensure compliance with all regulatory, statutory and legal requirements and other directives. Comply with MH's policies including our code of conduct, health and safety, anti fraud and bribery and equalities policies. Ensure effective communication in plain language, both internally and externally; to ensure people are informed, engaged and find it easy to access our services and contact us and understand our information and the decisions we make. Maximise the use of IT to improve efficiency and increase productivity. Produce accurate and timely performance information and data, including information required for regulatory and statutory returns. Contact Information Contact name: HR Recruitment Email address:
Aug 26, 2026
Full time
Full time, 35 hours per week (M-F) Temporary 2 years FTC. EVH Grade 8, PA28 to PA31 £48,597 Job Type: Full Time Job Purpose The HR Business Partner is responsible to the CEO through the Head of People Services for delivering high quality, professional people advice and support to managers and leaders across Maryhill Housing. The postholder will lead on complex employee relations matters, support fair and consistent people management practices, and contribute to the delivery of the People Strategy in a way that reflects Maryhill Housing's values of think customer first, see it through, value people's differences, and listen and improve. Through effective people practice, the role will support achieving excellence across the organisation, enabling staff to deliver high quality services and positive outcomes for tenants and customers. General Responsibilities Ensure effective management of complex employee relations cases Support and coach managers to build skills and confidence in managing people issues within their own area of responsibility Ensure HR operations and practices are aligned to latest employment legislation, ACAS guidance, EVH terms and conditions and organisational policies Identify employee trends and patterns through monitoring and review of data Working with managers at all levels to support organisational change Contribute to People centred projects and initiatives to improve manager capability, employee and customer experience, and organisational effectiveness Key Responsibilities Employee Relations Lead and manage complex employee relations cases including disciplinary, grievance, absence management, performance management, dignity at work, redundancy, restructuring, and capability issues, ensuring matters are handled fairly, sensitively, consistently and thoroughly from start to finish (see it through). Provide clear, timely, and pragmatic advice to managers on employee relations matters, employment law, and good practice, supporting high standards of people management and service delivery (achieving excellence). Support and coach managers to build confidence and capability in managing people matters in line with Maryhill Housing's values, promoting respectful, inclusive, and high performing teams (value people's differences). Ensure employee relations cases are managed in accordance with organisational policies, EVH terms and conditions, employment legislation, and relevant ACAS guidance and Codes of Practice. (achieving excellence) Identify employee relations trends, learning points, and improvement opportunities, using data and feedback to strengthen practice and outcomes (listen and improve). Build and maintain positive working relationships with internal and external stakeholders through collaborative working (think customer first). HR Business Partner Working with and under the guidance of the Head of People Services, partner with managers and senior leaders to support workforce planning, organisational design, and service change, ensuring "people" impacts are fully considered and aligned to organisational priorities (think customer first). Working with the Head of People Services, contribute to the development and delivery of the People Strategy, supporting a culture of engagement, wellbeing, inclusion, and high performance that underpins organisational excellence. (achieving excellence) Act as a trusted advisor to managers, balancing organisational needs with fairness, employee wellbeing, and positive employee relations. (listen and improve) Provide constructive challenge and professional guidance to support values led decision making and continuous improvement. (think customer first). Ensure advice and guidance is in accordance with latest legislation, policies and terms and conditions. (think customer first) Support and coach managers to promote and achieve excellent performance across the organisation (achieving excellence). Monitor KPIs to ensure standards are in line with strategic objectives and the business plan (see it through). Working with the L & D lead and managers, identify performance/capability gaps and facilitate restorative actions. (listen and improve). Change & Continuous Improvement Working with the Head of People Services and senior staff to support organisational change initiatives, including restructures and service improvements, ensuring people impacts are clearly communicated, managed effectively, and followed through to completion (see it through). Promote consistent, fair, and high quality application of employee relations practice across Maryhill Housing. (think customer first). Contribute to people focused projects and initiatives that improve manager capability, employee and customer experience, and organisational effectiveness, using learning and feedback to drive excellence (listen and improve). Update policies to ensure they are aligned with changing legislation and ensure changes are communicated as required to stakeholders. Ensure own continuous development and knowledge is up to date and in line with HR and legal developments (listen and improve). Corporate Responsibility Ensure compliance with all regulatory, statutory and legal requirements and other directives. Comply with MH's policies including our code of conduct, health and safety, anti fraud and bribery and equalities policies. Ensure effective communication in plain language, both internally and externally; to ensure people are informed, engaged and find it easy to access our services and contact us and understand our information and the decisions we make. Maximise the use of IT to improve efficiency and increase productivity. Produce accurate and timely performance information and data, including information required for regulatory and statutory returns. Contact Information Contact name: HR Recruitment Email address:
Reception Manager
VC Evidensia UK
At inspiring vet care, our people are at the heart of everything we do. As the UK's number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners. We are seeking an organised, personable Reception Manager to join our team at Thistle Equine on a full-time permanent basis. The role will be based at all of our three sites Strathaven, Inchinnan and Symington. How You'll Make a Difference This is a fantastic opportunity for someone who enjoys working with people, takes pride in delivering excellent customer service and wants to play a key role in supporting both clients and colleagues within a busy Equine Veterinary Practice. This is a full-time position based across our three sites in the West of Scotland: Inchinnan (near Glasgow Airport), Symington (Ayrshire), and Strathaven. The role is based in our Syke Farm Clinic in Symington, however flexibility to work and travel regularly to the other Clinics is required due to managing the reception and admin team across all 3 sites. Working closely with the management team, you will provide day-to-day support and leadership to our reception team whilst remaining a hands-on member of the department. You'll help ensure the smooth running of front-of-house operations, support colleagues, maintain high standards and contribute to a positive experience for every client who walks through our doors. Key Responsibilities Provide day-to-day support and leadership to the reception team. Lead by example and promote high standards of professionalism and client care. Deliver outstanding customer service and act as a positive role model for colleagues. Build strong relationships with clients and support them through both routine and emotional visits. Support the training and development of reception colleagues. Monitor workflows and ensure tasks are completed accurately and efficiently. Oversee reception emails and client communications. Support effective communication between reception and the clinical team. Assist in resolving client concerns professionally and compassionately. Ensure reception procedures and protocols are followed consistently. Identify areas for improvement and support continuous development within the department. Undertake all routine veterinary receptionist duties, including answering calls, managing appointments, processing payments, handling enquiries and supporting clients throughout their visit. Working Pattern You Might Be a Great Fit If We're looking for someone who genuinely enjoys working with people and thrives in a busy, client-focused environment. You will be approachable, positive and supportive, with the confidence to lead by example and help colleagues achieve high standards. You take pride in getting the small details right, proactively identify issues before they become problems and enjoy creating structure and organisation within a busy workplace. Most importantly, you'll understand the important role reception plays in creating a positive client experience and will be passionate about providing exceptional care and support to both our clients and their pets. Previous experience in a Senior Receptionist, Lead Receptionist, Reception Supervisor or Team Leader role. Demonstrable experience supporting, coaching or supervising a team. Exceptional attention to detail. Excellent written and verbal communication skills. Ability to take ownership of tasks and see them through to completion. Strong organisational and communication skills. Ability to maintain standards and support accountability within a team. Proactive approach to problem solving. Confidence using computer systems, booking systems and administrative software. Proficiency in Microsoft Word. Previous experience within a veterinary practice. Knowledge of or a keen interest in the equestrian world. Experience within healthcare, dental or other professional service environments. Experience handling complaints and challenging situations. Knowledge of veterinary insurance processes. Experience using veterinary practice management software. How We'll Support You At inspiring vet care, we're committed to supporting your development and wellbeing from the very start of your career. When you join us, you'll benefit from: A key client-facing role within a supportive and collaborative practice team Clear career pathways with progression opportunities within client care and practice leadership roles Ongoing learning and development supported by experienced colleagues and practice teams A values-led culture focused on care, community and continuous improvement What We Offer Our Team 6.6 weeks' annual leave plus your birthday off Increasing holiday allowance based on length of service Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work scheme Learning and development opportunities via the inspiring vet care Academy Discounted veterinary care Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers We're committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources. Whether you're just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow. Thistle Equine, Syke
Aug 26, 2026
Full time
At inspiring vet care, our people are at the heart of everything we do. As the UK's number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners. We are seeking an organised, personable Reception Manager to join our team at Thistle Equine on a full-time permanent basis. The role will be based at all of our three sites Strathaven, Inchinnan and Symington. How You'll Make a Difference This is a fantastic opportunity for someone who enjoys working with people, takes pride in delivering excellent customer service and wants to play a key role in supporting both clients and colleagues within a busy Equine Veterinary Practice. This is a full-time position based across our three sites in the West of Scotland: Inchinnan (near Glasgow Airport), Symington (Ayrshire), and Strathaven. The role is based in our Syke Farm Clinic in Symington, however flexibility to work and travel regularly to the other Clinics is required due to managing the reception and admin team across all 3 sites. Working closely with the management team, you will provide day-to-day support and leadership to our reception team whilst remaining a hands-on member of the department. You'll help ensure the smooth running of front-of-house operations, support colleagues, maintain high standards and contribute to a positive experience for every client who walks through our doors. Key Responsibilities Provide day-to-day support and leadership to the reception team. Lead by example and promote high standards of professionalism and client care. Deliver outstanding customer service and act as a positive role model for colleagues. Build strong relationships with clients and support them through both routine and emotional visits. Support the training and development of reception colleagues. Monitor workflows and ensure tasks are completed accurately and efficiently. Oversee reception emails and client communications. Support effective communication between reception and the clinical team. Assist in resolving client concerns professionally and compassionately. Ensure reception procedures and protocols are followed consistently. Identify areas for improvement and support continuous development within the department. Undertake all routine veterinary receptionist duties, including answering calls, managing appointments, processing payments, handling enquiries and supporting clients throughout their visit. Working Pattern You Might Be a Great Fit If We're looking for someone who genuinely enjoys working with people and thrives in a busy, client-focused environment. You will be approachable, positive and supportive, with the confidence to lead by example and help colleagues achieve high standards. You take pride in getting the small details right, proactively identify issues before they become problems and enjoy creating structure and organisation within a busy workplace. Most importantly, you'll understand the important role reception plays in creating a positive client experience and will be passionate about providing exceptional care and support to both our clients and their pets. Previous experience in a Senior Receptionist, Lead Receptionist, Reception Supervisor or Team Leader role. Demonstrable experience supporting, coaching or supervising a team. Exceptional attention to detail. Excellent written and verbal communication skills. Ability to take ownership of tasks and see them through to completion. Strong organisational and communication skills. Ability to maintain standards and support accountability within a team. Proactive approach to problem solving. Confidence using computer systems, booking systems and administrative software. Proficiency in Microsoft Word. Previous experience within a veterinary practice. Knowledge of or a keen interest in the equestrian world. Experience within healthcare, dental or other professional service environments. Experience handling complaints and challenging situations. Knowledge of veterinary insurance processes. Experience using veterinary practice management software. How We'll Support You At inspiring vet care, we're committed to supporting your development and wellbeing from the very start of your career. When you join us, you'll benefit from: A key client-facing role within a supportive and collaborative practice team Clear career pathways with progression opportunities within client care and practice leadership roles Ongoing learning and development supported by experienced colleagues and practice teams A values-led culture focused on care, community and continuous improvement What We Offer Our Team 6.6 weeks' annual leave plus your birthday off Increasing holiday allowance based on length of service Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work scheme Learning and development opportunities via the inspiring vet care Academy Discounted veterinary care Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers We're committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources. Whether you're just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow. Thistle Equine, Syke
Global Internship Program Lead
Internwise
Hackett & Hackett International Group Limited, trading as Hackett & Hackett, is seeking a Group Intern Manager to coordinate the Group's internship programme across departments. This role offers exposure to senior management and international operations. You will own internship process design, recruitment coordination, onboarding, and learning plan development, while building strong relationships with managers and interns in a fast-paced, dynamic environment.
Aug 26, 2026
Full time
Hackett & Hackett International Group Limited, trading as Hackett & Hackett, is seeking a Group Intern Manager to coordinate the Group's internship programme across departments. This role offers exposure to senior management and international operations. You will own internship process design, recruitment coordination, onboarding, and learning plan development, while building strong relationships with managers and interns in a fast-paced, dynamic environment.
Associated Director - Centre of excellence
CBRE Group, Inc.
Senior Project Manager / Associate Director - Project Operations & Center of Excellence We are seeking an experienced Senior Project Manager / Associate Director to drive operational excellence across our project delivery teams. This role will focus on developing scalable delivery frameworks, standardising project methodologies, improving governance, and embedding best practice across complex client programmes. Working closely with senior leadership, you will identify opportunities to improve how projects are planned, managed and delivered, creating repeatable processes and operational playbooks that enhance consistency, quality and commercial performance. This is an opportunity to support one of CBRE's top 5 clients, and one of our largest global client accounts, in a fast-paced international setting of 1,300 employees globally. Sitting within a 50-strong PMO, you will play a key role in supporting delivery across a USD 300-400 million per annum capital programme. Because of the global footprint of the account, the role requires someone who is adaptable, flexible, and confident managing stakeholders across multiple time zones, from APAC through to the Americas. It's a high-profile role with real scale, complexity, and visibility, made even better by reporting into a highly supportive and well-regarded line manager. Key Responsibilities Develop and implement project delivery playbooks, SOPs and operational frameworks. Create standardised project management methodologies across multiple programmes. Drive continuous improvement initiatives across project delivery. Review existing delivery processes and identify opportunities for greater efficiency. Establish governance structures, reporting standards and quality assurance processes. Support mobilisation of new client accounts and major programmes. Mentor and coach Project Managers on delivery best practices. Work alongside Directors to improve operational performance across the business. Produce templates, guidance documents and knowledge-sharing materials. Lead lessons learned workshops and ensure best practices are embedded. Monitor KPIs, project health and operational metrics. Support strategic planning and organisational change initiatives. What You'll Need: Bachelor's Degree preferred with 5-8 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. LEED AP, PMP, and/or CCM designation(s) preferred. Ability to exercise judgment based on the analysis of multiple sources of information. Willingness to take a new perspective on existing solutions. In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. Organizational skills with an advanced inquisitive mindset. Sophisticated math skills. Ability to calculate mildly complex figures such as percentages, fractions, and other financial-related calculations.
Aug 26, 2026
Full time
Senior Project Manager / Associate Director - Project Operations & Center of Excellence We are seeking an experienced Senior Project Manager / Associate Director to drive operational excellence across our project delivery teams. This role will focus on developing scalable delivery frameworks, standardising project methodologies, improving governance, and embedding best practice across complex client programmes. Working closely with senior leadership, you will identify opportunities to improve how projects are planned, managed and delivered, creating repeatable processes and operational playbooks that enhance consistency, quality and commercial performance. This is an opportunity to support one of CBRE's top 5 clients, and one of our largest global client accounts, in a fast-paced international setting of 1,300 employees globally. Sitting within a 50-strong PMO, you will play a key role in supporting delivery across a USD 300-400 million per annum capital programme. Because of the global footprint of the account, the role requires someone who is adaptable, flexible, and confident managing stakeholders across multiple time zones, from APAC through to the Americas. It's a high-profile role with real scale, complexity, and visibility, made even better by reporting into a highly supportive and well-regarded line manager. Key Responsibilities Develop and implement project delivery playbooks, SOPs and operational frameworks. Create standardised project management methodologies across multiple programmes. Drive continuous improvement initiatives across project delivery. Review existing delivery processes and identify opportunities for greater efficiency. Establish governance structures, reporting standards and quality assurance processes. Support mobilisation of new client accounts and major programmes. Mentor and coach Project Managers on delivery best practices. Work alongside Directors to improve operational performance across the business. Produce templates, guidance documents and knowledge-sharing materials. Lead lessons learned workshops and ensure best practices are embedded. Monitor KPIs, project health and operational metrics. Support strategic planning and organisational change initiatives. What You'll Need: Bachelor's Degree preferred with 5-8 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. LEED AP, PMP, and/or CCM designation(s) preferred. Ability to exercise judgment based on the analysis of multiple sources of information. Willingness to take a new perspective on existing solutions. In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. Organizational skills with an advanced inquisitive mindset. Sophisticated math skills. Ability to calculate mildly complex figures such as percentages, fractions, and other financial-related calculations.
Amazon
Software Development Manager, Device Partnerships, Prime Video
Amazon
Software Development Manager, Device Partnerships, Prime Video ID lavoro: Amazon Digital UK Limited Come build the future of entertainment with us. Are you interested in shaping the future of movies and television? Do you want to define the next generation of how and what Amazon customers are watching? Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows including Amazon Originals and exclusive licensed content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at anytime and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read on. Key job responsibilities Manage the device certification team which is responsible for ensuring that every Living Room device (TV, Set-top box, games console) provides a high quality Prime Video streaming experience across hundreds of millions of devices Manage the operational support of devices, ensuring that third-party device software updates do not the impact the Prime Video streaming experience Design, build and support tooling that enables device manufacturers to install, test and monitor Prime Video performance across install base of millions of customers Transition the currently manual certification and support processes to a fully-automated agentic process leveraging Gen AI to create new workflows as required Manage the career growth of the team members, including training and transitioning those that want to transfer from support engineering to software engineering as manual steps are replaced with automation About the team The Device Certification team works directly with third-party device manufacturers (e.g. Samsung, LG, Sony) and distributors to ensure that Prime Video works seamlessly on any living room device across the globe. The team provides tooling to support third-party and internal engineers to certify that Prime Video is running correctly on these devices, and to manage and monitor the software running on them. Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations Experience in leading the definition and development of multi tier web services Experience managing engineers Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems Experience partnering with product or program management teams Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Aug 26, 2026
Full time
Software Development Manager, Device Partnerships, Prime Video ID lavoro: Amazon Digital UK Limited Come build the future of entertainment with us. Are you interested in shaping the future of movies and television? Do you want to define the next generation of how and what Amazon customers are watching? Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows including Amazon Originals and exclusive licensed content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at anytime and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read on. Key job responsibilities Manage the device certification team which is responsible for ensuring that every Living Room device (TV, Set-top box, games console) provides a high quality Prime Video streaming experience across hundreds of millions of devices Manage the operational support of devices, ensuring that third-party device software updates do not the impact the Prime Video streaming experience Design, build and support tooling that enables device manufacturers to install, test and monitor Prime Video performance across install base of millions of customers Transition the currently manual certification and support processes to a fully-automated agentic process leveraging Gen AI to create new workflows as required Manage the career growth of the team members, including training and transitioning those that want to transfer from support engineering to software engineering as manual steps are replaced with automation About the team The Device Certification team works directly with third-party device manufacturers (e.g. Samsung, LG, Sony) and distributors to ensure that Prime Video works seamlessly on any living room device across the globe. The team provides tooling to support third-party and internal engineers to certify that Prime Video is running correctly on these devices, and to manage and monitor the software running on them. Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations Experience in leading the definition and development of multi tier web services Experience managing engineers Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems Experience partnering with product or program management teams Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Head of Sales UK
TechWomen4Boards t/a TECHWOMENFORBOARDS Ltd.
Join some of the most innovative thinkers in investment technology as we lead the next era of financial software. If you are commercially driven, intellectually curious, and energized by the challenge of reshaping how the market thinks about technology , say Hello to SimCorp! At its foundation, SimCorp is guided by our values - caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered. If you like what we're saying, keep reading! WHY THIS ROLE IS IMPORTANT TO US The UK is one of SimCorp's most strategically important markets - home to some of the world's largest asset managers and asset owners, and a highly competitive environment where the right commercial leadership makes all the difference. We are at an inflection point. SimCorp One, our unified, front-to-back, cloud-native, AI-enabled investment management platform, represents a fundamental shift in how institutional investors can consolidate and modernise their operations. The UK market is ready for this story, and we need the right leader to tell it As Head of UK Sales, you will be that leader. You will own SimCorp's entire commercial performance in the region: new logo acquisition, existing client growth, team leadership, and regional sales strategy. You'll report to the Head of UKI & Northern Europe and act as SimCorp's most senior commercial voice in the UK market. Success in this role means building a high-performing sales team, growing market share across both Asset Manager and Asset Owner segments, and consistently delivering against ambitious ARR targets. WHAT YOU WILL BE RESPONSIBLE FOR Own all Sales ARR attainment for the UK, acting as SimCorp's senior commercial representative in the region and accountability owner for both new logo and existing customer revenue. Lead, develop, and coach a team of senior sales and account managers - setting clear expectations around quota achievement, pipeline development, territory planning, and forecast accuracy in Salesforce. Instil a consultative, client-first selling approach. Define and execute SimCorp's sales strategy across Asset Manager and Asset Owner segments in the UK, partnering with Go-to-Market, Marketing, and Customer Success to maximise pipeline and commercial momentum. Identify whitespace opportunities and competitive displacement plays. Engage directly as the senior commercial sponsor in strategic opportunities- from qualification through to close - orchestrating large virtual deal teams and building trusted C-suite relationships with target and existing clients. Provide feedback to the broader organisation on UK market trends, competitive dynamics, and client needs, and drive improvements in SimCorp's positioning and value proposition. WHAT WE VALUE Most importantly, you can see yourself contributing and thriving in the position described above. How you gained the skills needed for doing that is less important. We expect you to be good at several of the following and be able to - and interested in - learning the rest: Proven track record in large, complex, solution-based sales within Financial Services or FinTech, consistently meeting or exceeding targets. Experience leading senior sales teams, with a structured approach to pipeline management, coaching, and accountability. Deep understanding of the UK investment management market - front, middle, and back office - industry trends, and competitive landscape. Strong ability to build trust and strategic relationships at CxO level, and to lead and orchestrate virtual deal teams without formal authority. Exceptional storytelling ability - to walk into a room with skeptical CxO and reframe how they think about their technology landscape; translating complex platform capabilities into compelling business outcomes.
Aug 26, 2026
Full time
Join some of the most innovative thinkers in investment technology as we lead the next era of financial software. If you are commercially driven, intellectually curious, and energized by the challenge of reshaping how the market thinks about technology , say Hello to SimCorp! At its foundation, SimCorp is guided by our values - caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered. If you like what we're saying, keep reading! WHY THIS ROLE IS IMPORTANT TO US The UK is one of SimCorp's most strategically important markets - home to some of the world's largest asset managers and asset owners, and a highly competitive environment where the right commercial leadership makes all the difference. We are at an inflection point. SimCorp One, our unified, front-to-back, cloud-native, AI-enabled investment management platform, represents a fundamental shift in how institutional investors can consolidate and modernise their operations. The UK market is ready for this story, and we need the right leader to tell it As Head of UK Sales, you will be that leader. You will own SimCorp's entire commercial performance in the region: new logo acquisition, existing client growth, team leadership, and regional sales strategy. You'll report to the Head of UKI & Northern Europe and act as SimCorp's most senior commercial voice in the UK market. Success in this role means building a high-performing sales team, growing market share across both Asset Manager and Asset Owner segments, and consistently delivering against ambitious ARR targets. WHAT YOU WILL BE RESPONSIBLE FOR Own all Sales ARR attainment for the UK, acting as SimCorp's senior commercial representative in the region and accountability owner for both new logo and existing customer revenue. Lead, develop, and coach a team of senior sales and account managers - setting clear expectations around quota achievement, pipeline development, territory planning, and forecast accuracy in Salesforce. Instil a consultative, client-first selling approach. Define and execute SimCorp's sales strategy across Asset Manager and Asset Owner segments in the UK, partnering with Go-to-Market, Marketing, and Customer Success to maximise pipeline and commercial momentum. Identify whitespace opportunities and competitive displacement plays. Engage directly as the senior commercial sponsor in strategic opportunities- from qualification through to close - orchestrating large virtual deal teams and building trusted C-suite relationships with target and existing clients. Provide feedback to the broader organisation on UK market trends, competitive dynamics, and client needs, and drive improvements in SimCorp's positioning and value proposition. WHAT WE VALUE Most importantly, you can see yourself contributing and thriving in the position described above. How you gained the skills needed for doing that is less important. We expect you to be good at several of the following and be able to - and interested in - learning the rest: Proven track record in large, complex, solution-based sales within Financial Services or FinTech, consistently meeting or exceeding targets. Experience leading senior sales teams, with a structured approach to pipeline management, coaching, and accountability. Deep understanding of the UK investment management market - front, middle, and back office - industry trends, and competitive landscape. Strong ability to build trust and strategic relationships at CxO level, and to lead and orchestrate virtual deal teams without formal authority. Exceptional storytelling ability - to walk into a room with skeptical CxO and reframe how they think about their technology landscape; translating complex platform capabilities into compelling business outcomes.
rise technical recruitment
Freelance Commercial Manager (Gas)
rise technical recruitment Colchester, Essex
Freelance Commercial Manager (Gas) Colchester, Essex (Hybrid) 400 - 600 per day This is an excellent opportunity for a Commercial Manager to join a growing utilities contractor in a pivotal leadership role, taking ownership of the commercial function and helping shape the ambitious business's future growth. Are you an experienced Commercial Manager or Senior Quantity Surveyor with a background in Gas Utilities, MRP or infrastructure? Do you have strong NEC contract knowledge and enjoy leading commercial performance while mentoring and developing others? This specialist utilities contractor delivers gas infrastructure and maintenance works across the UK, earning an excellent reputation for safety, quality and client delivery. Following continued growth, they are now looking to appoint a Commercial Manager to lead the day-to-day commercial function, working closely with the Operations Director and Group Commercial Director to maximise commercial performance across multiple live projects. In this role, you will oversee all commercial activities from project inception through to final account. You will take responsibility for CVRs, forecasting, commercial reporting, subcontractor management, valuations, compensation events and contractual compliance under NEC3 and NEC4 contracts. Alongside managing the commercial performance of the business, you will also mentor and develop a Junior Quantity Surveyor, helping to build a high-performing commercial team. This is an outstanding opportunity to join an expanding contractor where you'll have genuine influence over the business's commercial direction while advancing your career into a senior leadership position. The Role Lead the day-to-day commercial function across multiple live gas utility projects Produce CVRs, forecasting, commercial reporting and financial performance analysis Manage subcontractors, valuations, compensation events, variations and final accounts Administer NEC3 and NEC4 contracts across live projects Mentor and develop a Junior Quantity Surveyor Hybrid working - 3 days in the Colchester office and 2 days working from home The Person Commercial Manager or Senior Quantity Surveyor with experience in Gas Utilities, MRP or infrastructure Strong working knowledge of NEC3 and NEC4 contracts Experienced in CVRs, forecasting and commercial reporting Proven ability to manage the commercial performance of multiple projects Leadership experience with the ability to mentor and develop junior team members Full UK Driving Licence Reference Number: BBBH(phone number removed) To apply for this role or to be considered for further opportunities, please click "Apply Now" or contact Cameron Day at Rise Technical Recruitment . Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Aug 26, 2026
Contractor
Freelance Commercial Manager (Gas) Colchester, Essex (Hybrid) 400 - 600 per day This is an excellent opportunity for a Commercial Manager to join a growing utilities contractor in a pivotal leadership role, taking ownership of the commercial function and helping shape the ambitious business's future growth. Are you an experienced Commercial Manager or Senior Quantity Surveyor with a background in Gas Utilities, MRP or infrastructure? Do you have strong NEC contract knowledge and enjoy leading commercial performance while mentoring and developing others? This specialist utilities contractor delivers gas infrastructure and maintenance works across the UK, earning an excellent reputation for safety, quality and client delivery. Following continued growth, they are now looking to appoint a Commercial Manager to lead the day-to-day commercial function, working closely with the Operations Director and Group Commercial Director to maximise commercial performance across multiple live projects. In this role, you will oversee all commercial activities from project inception through to final account. You will take responsibility for CVRs, forecasting, commercial reporting, subcontractor management, valuations, compensation events and contractual compliance under NEC3 and NEC4 contracts. Alongside managing the commercial performance of the business, you will also mentor and develop a Junior Quantity Surveyor, helping to build a high-performing commercial team. This is an outstanding opportunity to join an expanding contractor where you'll have genuine influence over the business's commercial direction while advancing your career into a senior leadership position. The Role Lead the day-to-day commercial function across multiple live gas utility projects Produce CVRs, forecasting, commercial reporting and financial performance analysis Manage subcontractors, valuations, compensation events, variations and final accounts Administer NEC3 and NEC4 contracts across live projects Mentor and develop a Junior Quantity Surveyor Hybrid working - 3 days in the Colchester office and 2 days working from home The Person Commercial Manager or Senior Quantity Surveyor with experience in Gas Utilities, MRP or infrastructure Strong working knowledge of NEC3 and NEC4 contracts Experienced in CVRs, forecasting and commercial reporting Proven ability to manage the commercial performance of multiple projects Leadership experience with the ability to mentor and develop junior team members Full UK Driving Licence Reference Number: BBBH(phone number removed) To apply for this role or to be considered for further opportunities, please click "Apply Now" or contact Cameron Day at Rise Technical Recruitment . Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Tate
Customer Service Manager
Tate Stevenage, Hertfordshire
We are looking for an experienced and proactive Customer Services Manager to lead a small customer service team while playing a hands-on role in the day-to-day operation. This is a visible, interactive role where you will work across both the office and warehouse environments, ensuring a smooth customer journey from initial enquiry through to goods dispatch. You will manage a team of three customer service professionals, support their development, allocate workloads and drive improvements in service levels, turnaround times and customer experience. The business has a supportive, relaxed and collaborative culture, but there is also a clear focus on accountability, responsiveness and getting the work done well. About the Role This is an exciting time to join the business, with several planned improvement projects across customer service and operations. You will help learn, support and implement a new CRM system, which will link into a new Warehouse Management System, while also helping to enhance the ticketing system to improve customer response times and overall service experience. You will form part of the wider management team, attending meetings, sharing feedback from the customer service function and taking direction from senior leaders to implement within your team. This role would suit someone who can manage change by leading from the front, balancing team oversight with a willingness to be actively involved in the work itself. Key Responsibilities Lead, manage and develop a team of one full-time and two part-time Customer Service Representatives. Set team objectives, service level expectations and customer satisfaction targets. Monitor workloads, manage productivity and allocate tasks effectively across the team. Drive improvements in SLA performance, customer response times and overall turnaround from enquiry to dispatch. Act as an escalation point for customer queries, issues and more complex service matters. Observe current processes, identify opportunities for improvement and implement practical efficiencies. Manage team holidays and ensure appropriate departmental cover. Work closely with warehouse, dispatch and logistics colleagues to ensure customer commitments are met. Attend management meetings, share insight and implement agreed actions within the team. Who We Are Looking For Our ideal person will come from a goods/sales related customer service environment where warehousing, dispatch and logistics are part of the customer experience. You will understand the importance of managing customer expectations, service agreements and turnaround times from initial enquiry through to goods being dispatched. Previous experience managing or supervising a customer service or customer operations team. Experience within a goods-based business, ideally with an on-site warehouse or dispatch function. A good understanding of customer service, order fulfilment, logistics coordination and operational follow-through. Strong people skills, with a flexible communication style that works well with different personalities. Confidence managing change, introducing new processes and bringing people with you. Intuitive systems skills, including the ability to learn new CRM, ticketing and operational platforms quickly. Strong organisational skills, with the ability to prioritise, allocate work and monitor performance. A hands-on, visible and practical management style. A continuous improvement mindset, with the confidence to observe, question and improve ways of working. Culture and Environment The business offers a supportive, down-to-earth and relaxed working culture. It is a friendly environment where teamwork matters, but where customer service standards, deadlines and follow-through are taken seriously. This role will involve regular interaction across the office and warehouse, so it would suit someone who enjoys variety, movement and being close to the operational detail rather than being desk-bound all day. Benefits 20 days holiday plus Bank Holidays. Statutory pension contributions. On-site parking. On-site staff breakout room and kitchen area to relax away from the desk. Overtime opportunities during peak trading periods, including Christmas and Black Friday weekends. Opportunity to play a key role in customer service and operational improvement projects. Working Pattern and Start Date The role is primarily Monday to Friday, working core office hours of 8:30am to 5:00pm. There may be overtime opportunities during busy seasonal periods. The aim is for the successful person to start in September. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Aug 26, 2026
Full time
We are looking for an experienced and proactive Customer Services Manager to lead a small customer service team while playing a hands-on role in the day-to-day operation. This is a visible, interactive role where you will work across both the office and warehouse environments, ensuring a smooth customer journey from initial enquiry through to goods dispatch. You will manage a team of three customer service professionals, support their development, allocate workloads and drive improvements in service levels, turnaround times and customer experience. The business has a supportive, relaxed and collaborative culture, but there is also a clear focus on accountability, responsiveness and getting the work done well. About the Role This is an exciting time to join the business, with several planned improvement projects across customer service and operations. You will help learn, support and implement a new CRM system, which will link into a new Warehouse Management System, while also helping to enhance the ticketing system to improve customer response times and overall service experience. You will form part of the wider management team, attending meetings, sharing feedback from the customer service function and taking direction from senior leaders to implement within your team. This role would suit someone who can manage change by leading from the front, balancing team oversight with a willingness to be actively involved in the work itself. Key Responsibilities Lead, manage and develop a team of one full-time and two part-time Customer Service Representatives. Set team objectives, service level expectations and customer satisfaction targets. Monitor workloads, manage productivity and allocate tasks effectively across the team. Drive improvements in SLA performance, customer response times and overall turnaround from enquiry to dispatch. Act as an escalation point for customer queries, issues and more complex service matters. Observe current processes, identify opportunities for improvement and implement practical efficiencies. Manage team holidays and ensure appropriate departmental cover. Work closely with warehouse, dispatch and logistics colleagues to ensure customer commitments are met. Attend management meetings, share insight and implement agreed actions within the team. Who We Are Looking For Our ideal person will come from a goods/sales related customer service environment where warehousing, dispatch and logistics are part of the customer experience. You will understand the importance of managing customer expectations, service agreements and turnaround times from initial enquiry through to goods being dispatched. Previous experience managing or supervising a customer service or customer operations team. Experience within a goods-based business, ideally with an on-site warehouse or dispatch function. A good understanding of customer service, order fulfilment, logistics coordination and operational follow-through. Strong people skills, with a flexible communication style that works well with different personalities. Confidence managing change, introducing new processes and bringing people with you. Intuitive systems skills, including the ability to learn new CRM, ticketing and operational platforms quickly. Strong organisational skills, with the ability to prioritise, allocate work and monitor performance. A hands-on, visible and practical management style. A continuous improvement mindset, with the confidence to observe, question and improve ways of working. Culture and Environment The business offers a supportive, down-to-earth and relaxed working culture. It is a friendly environment where teamwork matters, but where customer service standards, deadlines and follow-through are taken seriously. This role will involve regular interaction across the office and warehouse, so it would suit someone who enjoys variety, movement and being close to the operational detail rather than being desk-bound all day. Benefits 20 days holiday plus Bank Holidays. Statutory pension contributions. On-site parking. On-site staff breakout room and kitchen area to relax away from the desk. Overtime opportunities during peak trading periods, including Christmas and Black Friday weekends. Opportunity to play a key role in customer service and operational improvement projects. Working Pattern and Start Date The role is primarily Monday to Friday, working core office hours of 8:30am to 5:00pm. There may be overtime opportunities during busy seasonal periods. The aim is for the successful person to start in September. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Collections Portfolio Manager
Toyota Financial Services, KINTO and KINTO JOIN Epsom, Surrey
Toyota Financial Service UK are looking for an experienced Collections Portfolio / Effectiveness Manager to join the Customer Outcomes department. The Collections Portfolio Manager is responsible for optimising the performance of the end-to-end collections portfolio, ensuring sustainable arrears reduction, strong customer outcomes, and full regulatory compliance. The role balances commercial performance with customer-centric treatment strategies, supporting long-term portfolio health and aligning to Consumer Duty principles. Role & Key Responsibilities: Portfolio Performance & Strategy: Own and manage the performance of the collections portfolio across all delinquency stages (early arrears through to recoveries). Produce MI and Data showing key hotspots, areas of improvement and potential future areas of risk Develop and implement collections strategies to reduce arrears, minimise losses, and improve cure rates. Analyse disposal proceeds against forecast residual values, identifying trends, risks and improvement opportunities. Analyse actual vehicle disposal proceeds against forecast residual values, investigating variances and recommending actions to optimise performance. Track and report on write-off and voluntary termination activity, assessing financial impacts and emerging trends. Continuously monitor key performance metrics (roll rates, liquidation rates, NPA, loss rates) and identify emerging risks or opportunities. Provide insight-led recommendations to optimise segmentation, treatment paths, and customer engagement strategies. Customer Outcomes & Consumer Duty: Ensure all collections activity delivers fair and appropriate customer outcomes, particularly for vulnerable customers. Embed Consumer Duty principles across all portfolio strategies and interventions. Monitor outcomes testing and QA results to ensure strategies are delivering good customer outcomes and meeting regulatory expectations. Balance sustainable collections performance with appropriate forbearance and affordability-driven solutions. Regulatory & Risk Management: Ensure adherence to FCA regulations, including CONC and Consumer Duty requirements. Work closely with Risk and Compliance to assess and approve strategy changes. Identify and mitigate conduct and operational risks within the collections portfolio. Support regulatory submissions, audits, and reviews where required. Data, Analytics & Insight: Leverage portfolio data to drive insight-led decision making. Partner with analytics teams to develop predictive models, segmentation strategies, and treatment effectiveness analysis. Track and report on portfolio trends, customer behaviours, and emerging risks. Lead the development of MI packs for senior leadership, ensuring clear and actionable insight. Strategy Implementation & Change: Translate strategy into operational execution, working closely with Business Performance Manager and Customer Care Hub leaders and change teams. Support the design and delivery of collections transformation initiatives (e.g. digital engagement, automation, new treatment paths). Ensure robust testing, governance, and post-implementation reviews for all strategy changes. Stakeholder Management: Build strong relationships across Operations, Risk, Compliance, Finance, and Transformation teams. Act as the key point of contact for portfolio performance and collections strategy. Influence senior stakeholders through clear, data-driven insight and recommendations. What you'll get to own: End-to-end performance of the collections portfolio, from early arrears through to recoveries. Collections strategy and treatment optimisation, using data to improve arrears, cure rates, losses and customer outcomes. Portfolio insight and recommendations, identifying trends, risks, hotspots and opportunities for improvement. Residual value, write-off and voluntary termination performance, assessing financial impact and driving better outcomes. Fair customer outcomes and regulatory alignment, ensuring activity supports Consumer Duty and FCA expectations. Key Experience & Skills: Essential: Advanced Microsoft Excel skills, including pivot tables, lookups, complex formulas and data analysis. Significant experience in collections strategy and portfolio management within financial services (motor finance strongly desired). Strong analytical and numerical skills with the ability to interpret large datasets and identify trends. Experience of segmentation, strategy design, and optimisation across collections lifecycle. Experience producing management information (MI), dashboards and performance reporting. Excellent stakeholder management and influencing skills at all levels. Knowledge of portfolio performance metrics, forecasting techniques and risk analysis. Ability to perform data validation, reconciliation and quality assurance activities. Excellent attention to detail and problem-solving skills Experience with Power BI, Tableau or similar data visualisation tools. Desirable: Regulated Motor Finance experience Experience supporting or leading transformation or change initiatives. Experience using SQL to extract, manipulate and analyse data Attributes & Behaviours: Analytical thinker with the ability to interpret complex data, identify trends and draw meaningful conclusions. Commercially aware, understanding the impact of portfolio performance on profitability, risk and customer outcomes. Attention to detail, producing accurate analysis and reporting whilst maintaining high standards of quality. Proactive and curious, seeking to understand root causes and identify opportunities for improvement. Problem solver, able to assess issues objectively and recommend practical, evidence-based solutions. Customer-focused, considering customer outcomes alongside financial and operational performance. Collaborative, building effective relationships across Finance, Risk, Collections, Customer Care, Credit and Vehicle Re-marketing teams. Strong communicator, capable of translating complex data into clear, actionable insights for a range of audiences. Continuous improvement mindset, challenging existing processes and identifying opportunities to enhance reporting, controls and portfolio performance. Adaptable and resilient, working effectively in a fast-paced environment with changing priorities. At Toyota Financial Services (TFS) it is more than just an externally bench-marked salary and bonus, we also offer: Hybrid working pattern is 2 days in the office and 3 days from a location of your choice. Access to attractive car schemes for you (& your family) for Toyota & Lexus cars Excellent pension scheme (up to 6% employee contribution and 15% employer contribution). Generous annual leave of 25 days which increases with service and holiday purchase option Private Medical Healthcare (single, partner/spouse and dependent children) with Digital GP Service Group Income Protection cover with Aviva including physical, mental, and financial wellbeing services Employee Assistance Program Eye tests Onsite gym, Sports and Social Club, & flu jabs to keep you healthy Wellbeing hour each month and many more initiatives throughout the year to encourage a healthy mind and body, and to raise awareness and celebrate diversity, equity and inclusion. Dress for your day policy to make you feel comfortable at work Eco HQ, free parking & restaurant Two volunteering days per year Reward gateway voucher discounts Flexible working scheme and we welcome flexible working conversations at interview Regular 121s with your manager, a personal development review (PReview) each quarter A wide range of learning & development opportunities including Linked In Learning courses £250 contribution towards you learning something new outside of work Annual events (e.g., summer party, BBQ & Xmas party) including Countdown to Christmas events every December - it is so much fun! Our Recruitment Process At Toyota Financial Services (TFS) we value everyone and are pleased to be recognised as a Disability Confident Employer. We are committed to supporting disabled applicants throughout the recruitment process. Should you meet the minimum criteria for this role and wish to apply under the DC scheme, you may be moved forward to the next stage. Please ensure to add this information into your application. When it comes to recruitment, please do let us know if we can adjust our process to be meet your accessibility needs. Some examples of how we might be able to help are listed below: Providing a copy of interview questions before the interview Organising a time and location that best suits you Allowing additional time for the assessment and interview We are happy to review any adjustment on a case-by-case basis to support you to be your best self.
Aug 26, 2026
Full time
Toyota Financial Service UK are looking for an experienced Collections Portfolio / Effectiveness Manager to join the Customer Outcomes department. The Collections Portfolio Manager is responsible for optimising the performance of the end-to-end collections portfolio, ensuring sustainable arrears reduction, strong customer outcomes, and full regulatory compliance. The role balances commercial performance with customer-centric treatment strategies, supporting long-term portfolio health and aligning to Consumer Duty principles. Role & Key Responsibilities: Portfolio Performance & Strategy: Own and manage the performance of the collections portfolio across all delinquency stages (early arrears through to recoveries). Produce MI and Data showing key hotspots, areas of improvement and potential future areas of risk Develop and implement collections strategies to reduce arrears, minimise losses, and improve cure rates. Analyse disposal proceeds against forecast residual values, identifying trends, risks and improvement opportunities. Analyse actual vehicle disposal proceeds against forecast residual values, investigating variances and recommending actions to optimise performance. Track and report on write-off and voluntary termination activity, assessing financial impacts and emerging trends. Continuously monitor key performance metrics (roll rates, liquidation rates, NPA, loss rates) and identify emerging risks or opportunities. Provide insight-led recommendations to optimise segmentation, treatment paths, and customer engagement strategies. Customer Outcomes & Consumer Duty: Ensure all collections activity delivers fair and appropriate customer outcomes, particularly for vulnerable customers. Embed Consumer Duty principles across all portfolio strategies and interventions. Monitor outcomes testing and QA results to ensure strategies are delivering good customer outcomes and meeting regulatory expectations. Balance sustainable collections performance with appropriate forbearance and affordability-driven solutions. Regulatory & Risk Management: Ensure adherence to FCA regulations, including CONC and Consumer Duty requirements. Work closely with Risk and Compliance to assess and approve strategy changes. Identify and mitigate conduct and operational risks within the collections portfolio. Support regulatory submissions, audits, and reviews where required. Data, Analytics & Insight: Leverage portfolio data to drive insight-led decision making. Partner with analytics teams to develop predictive models, segmentation strategies, and treatment effectiveness analysis. Track and report on portfolio trends, customer behaviours, and emerging risks. Lead the development of MI packs for senior leadership, ensuring clear and actionable insight. Strategy Implementation & Change: Translate strategy into operational execution, working closely with Business Performance Manager and Customer Care Hub leaders and change teams. Support the design and delivery of collections transformation initiatives (e.g. digital engagement, automation, new treatment paths). Ensure robust testing, governance, and post-implementation reviews for all strategy changes. Stakeholder Management: Build strong relationships across Operations, Risk, Compliance, Finance, and Transformation teams. Act as the key point of contact for portfolio performance and collections strategy. Influence senior stakeholders through clear, data-driven insight and recommendations. What you'll get to own: End-to-end performance of the collections portfolio, from early arrears through to recoveries. Collections strategy and treatment optimisation, using data to improve arrears, cure rates, losses and customer outcomes. Portfolio insight and recommendations, identifying trends, risks, hotspots and opportunities for improvement. Residual value, write-off and voluntary termination performance, assessing financial impact and driving better outcomes. Fair customer outcomes and regulatory alignment, ensuring activity supports Consumer Duty and FCA expectations. Key Experience & Skills: Essential: Advanced Microsoft Excel skills, including pivot tables, lookups, complex formulas and data analysis. Significant experience in collections strategy and portfolio management within financial services (motor finance strongly desired). Strong analytical and numerical skills with the ability to interpret large datasets and identify trends. Experience of segmentation, strategy design, and optimisation across collections lifecycle. Experience producing management information (MI), dashboards and performance reporting. Excellent stakeholder management and influencing skills at all levels. Knowledge of portfolio performance metrics, forecasting techniques and risk analysis. Ability to perform data validation, reconciliation and quality assurance activities. Excellent attention to detail and problem-solving skills Experience with Power BI, Tableau or similar data visualisation tools. Desirable: Regulated Motor Finance experience Experience supporting or leading transformation or change initiatives. Experience using SQL to extract, manipulate and analyse data Attributes & Behaviours: Analytical thinker with the ability to interpret complex data, identify trends and draw meaningful conclusions. Commercially aware, understanding the impact of portfolio performance on profitability, risk and customer outcomes. Attention to detail, producing accurate analysis and reporting whilst maintaining high standards of quality. Proactive and curious, seeking to understand root causes and identify opportunities for improvement. Problem solver, able to assess issues objectively and recommend practical, evidence-based solutions. Customer-focused, considering customer outcomes alongside financial and operational performance. Collaborative, building effective relationships across Finance, Risk, Collections, Customer Care, Credit and Vehicle Re-marketing teams. Strong communicator, capable of translating complex data into clear, actionable insights for a range of audiences. Continuous improvement mindset, challenging existing processes and identifying opportunities to enhance reporting, controls and portfolio performance. Adaptable and resilient, working effectively in a fast-paced environment with changing priorities. At Toyota Financial Services (TFS) it is more than just an externally bench-marked salary and bonus, we also offer: Hybrid working pattern is 2 days in the office and 3 days from a location of your choice. Access to attractive car schemes for you (& your family) for Toyota & Lexus cars Excellent pension scheme (up to 6% employee contribution and 15% employer contribution). Generous annual leave of 25 days which increases with service and holiday purchase option Private Medical Healthcare (single, partner/spouse and dependent children) with Digital GP Service Group Income Protection cover with Aviva including physical, mental, and financial wellbeing services Employee Assistance Program Eye tests Onsite gym, Sports and Social Club, & flu jabs to keep you healthy Wellbeing hour each month and many more initiatives throughout the year to encourage a healthy mind and body, and to raise awareness and celebrate diversity, equity and inclusion. Dress for your day policy to make you feel comfortable at work Eco HQ, free parking & restaurant Two volunteering days per year Reward gateway voucher discounts Flexible working scheme and we welcome flexible working conversations at interview Regular 121s with your manager, a personal development review (PReview) each quarter A wide range of learning & development opportunities including Linked In Learning courses £250 contribution towards you learning something new outside of work Annual events (e.g., summer party, BBQ & Xmas party) including Countdown to Christmas events every December - it is so much fun! Our Recruitment Process At Toyota Financial Services (TFS) we value everyone and are pleased to be recognised as a Disability Confident Employer. We are committed to supporting disabled applicants throughout the recruitment process. Should you meet the minimum criteria for this role and wish to apply under the DC scheme, you may be moved forward to the next stage. Please ensure to add this information into your application. When it comes to recruitment, please do let us know if we can adjust our process to be meet your accessibility needs. Some examples of how we might be able to help are listed below: Providing a copy of interview questions before the interview Organising a time and location that best suits you Allowing additional time for the assessment and interview We are happy to review any adjustment on a case-by-case basis to support you to be your best self.
Managing Partner
Inspired Thinking Group
Welcome to ITG, a leading tech-led marketing business that is revolutionizing the marketing industry. We are definitely not your average agency. Our unique combination of world-class marketing services and award-winning technology has helped over 200 of the world's best known brands transform their marketing operations. We are really proud to be one of the largest independent agencies and we are still only 15 years old. We have specialist teams and amazing talent covering data science, strategy, creative, digital, film and photography, content production, technology and more. As we continue to grow, our culture and values mean more to us than ever. We put everything we have into everything we do, we thrive on challenge and always ask the big questions. We believe anything is possible when we work together and we are at our best when we are free to be our authentic selves. We are, put simply, a bunch of brilliant and very grounded people who love where we work and want to help our clients deliver amazing results. So, if you are looking for a leadership role in a genuinely disruptive and visionary agency, and our culture and values feel 'like you', we'd love you to consider joining us. As one of our Managing Partner community, reporting into our CCO, you will be an integral part of our leadership team and will have the opportunity to shape the future of our business. Responsible for a portfolio of clients, you will help them transform their marketing strategies to drive business growth, foster key client relationships, and ensure operational excellence. Responsibilities Develop long-term client partnerships that deliver against mutual objectives and goals. Retaining your clients will be an obsession. Love developing collaborative and trusting client relationships at all levels be it C-Suite, Procurement or Marketing Managers - understanding and getting to know people is a passion. Build respectful relationships with all your internal colleagues and stakeholders to support empowerment and ownership across all functional teams. Lead, inspire and mentor a team of Business Directors to deliver exceptional professional and personal development. Have a strong strategic mind that unlocks and optimises the right growth opportunities for each client. Understand and love the role that technology plays in marketing effectiveness. Get excited about how Content Marketing platforms and Creative Automation can transform your clients marketing operations. Ideally, you will have experience here too but if you haven't, this is why you are applying for the role! Have integrated marketing experience (client or agency side) and the desire to have a voice at the table with our clients, always adding value to every brief and the way in which we deliver against it. Be a point of escalation for the smooth running of all day-to-day delivery. You won't be afraid to get the sleeves rolled up as necessary whilst prioritising operational solutions to deliver best practise. Be accountable for the P&L for each of your accounts. Represent ITG to clients, partners, and industry stakeholders, promoting the company's brand and values. Proven track record of success in a similar senior leadership role, ideally within the marketing or technology industry. Strong strategic thinking and business acumen, with a demonstrated ability to drive business growth and innovation. Exceptional leadership and people management skills, with the ability to inspire and motivate teams. Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and stakeholders A deep understanding of the marketing industry, including trends, challenges, and opportunities. Strong financial acumen and experience in managing budgets. What next? Perks at ITG - alongside a competitive salary, here's what you can look forward to: Time off that works for you - 25 days' holiday + bank holidays, a paid Wellbeing Day, flexible bank holidays to honour cultural or religious observances, and the option to buy or carry over up to 5 extra days. Flexibility & lifestyle - Smart Working with up to 40% from home, and after 12 months, the option to work from abroad for up to 90 days a year. Family & life milestones - Enhanced family friendly leave, 3 extra days for your wedding/honeymoon, and an Employee Assistance Programme whenever you need support. Financial perks - Pension scheme, Corporate Medical Cash Plan, electric car salary sacrifice scheme, and tax-efficient payroll giving to your favourite charities. Growth & recognition - Funding for professional qualifications, monthly Employee of the Month awards (£250 bonus), and referral bonuses of up to £1,500. Community & wellbeing - Regular Wellbeing Workshops, 30+ Wellbeing Champions, a paid Volunteer Day, and an online perks platform with discounts on top brands, days out, and gym memberships. We Value Diversity We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality. We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too. At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we're always stronger together. ITG have a number of community groups available to employees and exist to offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other.
Aug 26, 2026
Full time
Welcome to ITG, a leading tech-led marketing business that is revolutionizing the marketing industry. We are definitely not your average agency. Our unique combination of world-class marketing services and award-winning technology has helped over 200 of the world's best known brands transform their marketing operations. We are really proud to be one of the largest independent agencies and we are still only 15 years old. We have specialist teams and amazing talent covering data science, strategy, creative, digital, film and photography, content production, technology and more. As we continue to grow, our culture and values mean more to us than ever. We put everything we have into everything we do, we thrive on challenge and always ask the big questions. We believe anything is possible when we work together and we are at our best when we are free to be our authentic selves. We are, put simply, a bunch of brilliant and very grounded people who love where we work and want to help our clients deliver amazing results. So, if you are looking for a leadership role in a genuinely disruptive and visionary agency, and our culture and values feel 'like you', we'd love you to consider joining us. As one of our Managing Partner community, reporting into our CCO, you will be an integral part of our leadership team and will have the opportunity to shape the future of our business. Responsible for a portfolio of clients, you will help them transform their marketing strategies to drive business growth, foster key client relationships, and ensure operational excellence. Responsibilities Develop long-term client partnerships that deliver against mutual objectives and goals. Retaining your clients will be an obsession. Love developing collaborative and trusting client relationships at all levels be it C-Suite, Procurement or Marketing Managers - understanding and getting to know people is a passion. Build respectful relationships with all your internal colleagues and stakeholders to support empowerment and ownership across all functional teams. Lead, inspire and mentor a team of Business Directors to deliver exceptional professional and personal development. Have a strong strategic mind that unlocks and optimises the right growth opportunities for each client. Understand and love the role that technology plays in marketing effectiveness. Get excited about how Content Marketing platforms and Creative Automation can transform your clients marketing operations. Ideally, you will have experience here too but if you haven't, this is why you are applying for the role! Have integrated marketing experience (client or agency side) and the desire to have a voice at the table with our clients, always adding value to every brief and the way in which we deliver against it. Be a point of escalation for the smooth running of all day-to-day delivery. You won't be afraid to get the sleeves rolled up as necessary whilst prioritising operational solutions to deliver best practise. Be accountable for the P&L for each of your accounts. Represent ITG to clients, partners, and industry stakeholders, promoting the company's brand and values. Proven track record of success in a similar senior leadership role, ideally within the marketing or technology industry. Strong strategic thinking and business acumen, with a demonstrated ability to drive business growth and innovation. Exceptional leadership and people management skills, with the ability to inspire and motivate teams. Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and stakeholders A deep understanding of the marketing industry, including trends, challenges, and opportunities. Strong financial acumen and experience in managing budgets. What next? Perks at ITG - alongside a competitive salary, here's what you can look forward to: Time off that works for you - 25 days' holiday + bank holidays, a paid Wellbeing Day, flexible bank holidays to honour cultural or religious observances, and the option to buy or carry over up to 5 extra days. Flexibility & lifestyle - Smart Working with up to 40% from home, and after 12 months, the option to work from abroad for up to 90 days a year. Family & life milestones - Enhanced family friendly leave, 3 extra days for your wedding/honeymoon, and an Employee Assistance Programme whenever you need support. Financial perks - Pension scheme, Corporate Medical Cash Plan, electric car salary sacrifice scheme, and tax-efficient payroll giving to your favourite charities. Growth & recognition - Funding for professional qualifications, monthly Employee of the Month awards (£250 bonus), and referral bonuses of up to £1,500. Community & wellbeing - Regular Wellbeing Workshops, 30+ Wellbeing Champions, a paid Volunteer Day, and an online perks platform with discounts on top brands, days out, and gym memberships. We Value Diversity We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality. We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too. At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we're always stronger together. ITG have a number of community groups available to employees and exist to offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other.

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