Customer Service Advisor Application Deadline: 1 May 2026 Department: Customer Services Employment Type: Permanent Location: Oval, London Description Berkeley Group builds homes and neighbourhoods across London, Birmingham and the South of England. We specialise in brownfield regeneration, reviving underused land to create unique, sustainable and nature-rich places where communities thrive and people of all ages and backgrounds can enjoy a great quality of life. Berkeley St Edward London is a key part of the Berkeley Group, and we deliver projects under both the Berkeley and St Edward brands. St Edward is a Joint Venture with M&G Investments. Our central London projects include 9 Millbank, West End Gate and Trillium in Marylebone, Oval Village, and Parkside at Chelsea Bridge. The Outer London projects include Eden Grove in Staines and The Exchange Watford, Syon Lane in Osterley and North Street in Guildford. The role The Customer Service Advisor is responsible for delivering and coordinating a high-quality aftercare service for residents at Oval Village. From legal completion through the two-year warranty period and beyond, the role ensures that all customer enquiries, defects, and service requests are managed efficiently, professionally, and with a strong focus on customer satisfaction. This includes acting as the primary point of contact for residents, coordinating sub-contractors, managing customer communication, and supporting the wider Customer Service team to uphold Berkeley Homes' standards of excellence. Act as the first point of contact for all customer enquiries and concerns at Oval Village, delivering a responsive and positive experience. Coordinate with sub-contractors and internal teams to arrange inspections and remedial works, including full diary management and post-visit follow-up to determine next steps. Communicate clearly and professionally with customers via email, text, and phone, ensuring updates are timely, accurate, and easy to understand. Prepare defect notices, work orders, and contracts for required labour and materials, ensuring all resources and deliveries are in place for scheduled works. Support the Customer Service Manager on designated sites and work flexibly across development locations and head office as required. Build and maintain a working knowledge of development specifications, including key mechanical and electrical systems, to support effective issue resolution. Adhere to health and safety requirements, following the company's safety process map and reviewing RAMS documentation where appropriate. Maintain complete, accurate, and up-to-date records in C360 in line with Customer Service procedures. Carry out general office administration to support smooth departmental operations, including handling invoices and managing contracts. Provide operational phone and email cover for colleagues during periods of absence to ensure continuity of service. Always represent Berkeley Homes with professionalism, consistently delivering exceptional customer service and upholding brand standards. Experience required Experience in an administrative role, ideally within property, housing or construction. Strong attention to detail, ensuring accuracy in communication, scheduling, and record-keeping. Excellent written and verbal communication skills, with the ability to explain technical or complex issues in simple, customer-friendly language. Effective time management, with the ability to prioritise competing tasks in a fast-paced environment. Ability to multitask, managing emails, calls, scheduling, and contractor coordination simultaneously. Experience using CRM systems (experience with C360 desirable) for logging cases, updating customer information, and tracking tasks. Confident handling inbound and outbound customer calls, including managing difficult conversations with professionalism and empathy. Strong organisational and diary-management skills, including scheduling sub-contractor visits and coordinating multiple trades. Problem solving mindset, able to assess visit outcomes, identify next steps, and escalate appropriately. Ability to build positive working relationships with contractors, internal teams, and customers. A proactive approach, taking ownership of tasks and following issues through to resolution. Good IT literacy, including MS Office (Outlook, Word, Excel) and digital communication platforms. Why join us? 25 days annual leave, increasing with service to 33 days. Health and wellbeing benefits including Private Medical Insurance. Lifestyle benefits including access to an online discount platform. Berkeley Foundation volunteer day. Private pension plan. Group life assurance. The standard full-time working hours in the office are 8am-5pm with core working hours 9am-4pm. Internal applicants: If you're an internal applicant, please ensure you've informed your line manager of your intention to apply for this position.
Apr 03, 2026
Full time
Customer Service Advisor Application Deadline: 1 May 2026 Department: Customer Services Employment Type: Permanent Location: Oval, London Description Berkeley Group builds homes and neighbourhoods across London, Birmingham and the South of England. We specialise in brownfield regeneration, reviving underused land to create unique, sustainable and nature-rich places where communities thrive and people of all ages and backgrounds can enjoy a great quality of life. Berkeley St Edward London is a key part of the Berkeley Group, and we deliver projects under both the Berkeley and St Edward brands. St Edward is a Joint Venture with M&G Investments. Our central London projects include 9 Millbank, West End Gate and Trillium in Marylebone, Oval Village, and Parkside at Chelsea Bridge. The Outer London projects include Eden Grove in Staines and The Exchange Watford, Syon Lane in Osterley and North Street in Guildford. The role The Customer Service Advisor is responsible for delivering and coordinating a high-quality aftercare service for residents at Oval Village. From legal completion through the two-year warranty period and beyond, the role ensures that all customer enquiries, defects, and service requests are managed efficiently, professionally, and with a strong focus on customer satisfaction. This includes acting as the primary point of contact for residents, coordinating sub-contractors, managing customer communication, and supporting the wider Customer Service team to uphold Berkeley Homes' standards of excellence. Act as the first point of contact for all customer enquiries and concerns at Oval Village, delivering a responsive and positive experience. Coordinate with sub-contractors and internal teams to arrange inspections and remedial works, including full diary management and post-visit follow-up to determine next steps. Communicate clearly and professionally with customers via email, text, and phone, ensuring updates are timely, accurate, and easy to understand. Prepare defect notices, work orders, and contracts for required labour and materials, ensuring all resources and deliveries are in place for scheduled works. Support the Customer Service Manager on designated sites and work flexibly across development locations and head office as required. Build and maintain a working knowledge of development specifications, including key mechanical and electrical systems, to support effective issue resolution. Adhere to health and safety requirements, following the company's safety process map and reviewing RAMS documentation where appropriate. Maintain complete, accurate, and up-to-date records in C360 in line with Customer Service procedures. Carry out general office administration to support smooth departmental operations, including handling invoices and managing contracts. Provide operational phone and email cover for colleagues during periods of absence to ensure continuity of service. Always represent Berkeley Homes with professionalism, consistently delivering exceptional customer service and upholding brand standards. Experience required Experience in an administrative role, ideally within property, housing or construction. Strong attention to detail, ensuring accuracy in communication, scheduling, and record-keeping. Excellent written and verbal communication skills, with the ability to explain technical or complex issues in simple, customer-friendly language. Effective time management, with the ability to prioritise competing tasks in a fast-paced environment. Ability to multitask, managing emails, calls, scheduling, and contractor coordination simultaneously. Experience using CRM systems (experience with C360 desirable) for logging cases, updating customer information, and tracking tasks. Confident handling inbound and outbound customer calls, including managing difficult conversations with professionalism and empathy. Strong organisational and diary-management skills, including scheduling sub-contractor visits and coordinating multiple trades. Problem solving mindset, able to assess visit outcomes, identify next steps, and escalate appropriately. Ability to build positive working relationships with contractors, internal teams, and customers. A proactive approach, taking ownership of tasks and following issues through to resolution. Good IT literacy, including MS Office (Outlook, Word, Excel) and digital communication platforms. Why join us? 25 days annual leave, increasing with service to 33 days. Health and wellbeing benefits including Private Medical Insurance. Lifestyle benefits including access to an online discount platform. Berkeley Foundation volunteer day. Private pension plan. Group life assurance. The standard full-time working hours in the office are 8am-5pm with core working hours 9am-4pm. Internal applicants: If you're an internal applicant, please ensure you've informed your line manager of your intention to apply for this position.
Our clients are expanding their commercial team out of their Watford office. They are looking for a Quantity Surveyor who can share in this growth ethos. Honesty, integrity and teamwork will be at the heart of what they do. Ideally they are looking for Quantity Surveyor with experience dealing and working with direct labour teams of people , time sheets etc . Any background in painting, brickwork or plastering or roofing , or civils or new builds in terms of QS would work for this role along with tendering ,estimating and refurbishments but dealing and working with direct teams is a big tick . £69,400 inc car allowance ( 6700) plus fuel card , Profit share (last year 14% ), private health, pension, life etc They are looking for an enthusiastic, people focused and entrepreneurial Quantity Surveyor to join their dedicated commercial and operational team, who specialise in Painting and Decorating and associated planned refurbishment works to the public, private, residential and educational sector . Painting background isn't essential , ideally they are looking for Quantity Surveyor experience dealing and working with direct labour teams of people , time sheets etc so any background in brickwork or plastering or roofing or civils , new builds in terms of QS would be very transferrable for this role along with tendering ,estimating and refurbishments . They have been an established and leading property services company for over 75 years, based across England and Wales, in over 18 locations and 32 Business Units, so very well established . They are looking for an experienced Quantity Surveyor to work as part of their fantastic Painting team. The main customer base will be Social Housing and Council/ Local authority , Housing Associations so worth mentioning any experience ( on your CV ) in these sectors or projects you've worked as this could be beneficial . They value their employees and offer an exceptional benefits package:the chance to be a part of their prosperous long-term future that is full of potential, development and opportunity. Be part of the company profit share scheme (14% of base salary achieved last year) Private mileage scheme and a fuel card Let us help you prepare for your future with an enhanced employer pension contribution of up to 7% OR a savings scheme. Life, Medical and Permanent Health Insurance Annual leave, but you may want longer or less, so buy up to 5 days or sell up to 3 days per year. Access to the Lighthouse Construction Industry Charity to support your health and wellbeing, including free legal and financial advice. Annual pay reviews Enhanced maternity/ paternity pay. Training and development opportunities Trade discounts from our preferred suppliers for you and your friends and family, and Specsavers vouchers The Quantity Surveyor role: As a Quantity Surveyor , you will actively tender, estimate and measure onsite and also liaise with direct labour at the client . We can offer a variety of works including established frameworks and core contracts with prestigious clients within the public, and residential sector as well as our services covering into the retirement living, commercial and education sectors too. Specifically, you will: Measure and prepare cost estimates for contracts and tenders, highlighting any commercial risks. Prepare cost value reconciliations for contracts, identifying commercial risks and opportunities to ensure correct contract planning from the outset. Work closely with the Contracts Manager to ensure productivity labour targets are agreed and issued before contract start, including direct labour incentives where possible. Build strong client and supplier relations, to ensure any variations and progress of contracts are discussed and mutual solutions are sought, always. Complete and analyse weekly reporting from site, ensuring it has adequate cost information (including labour rates and performance expectations, budgets, value, progress, quality, and safety) What will you bring as Quantity Surveyor? You will be inquisitive, organised, and honest as well as being a genuine 'people person' who thrives when collaborating with clients, trade teams and immediate colleagues. Fostering a real 'working together' environment, whilst building valued long-term relationships. Proven experience in a similar estimating and surveying role. Experience of the commercial management of projects from tender and estimation stages through to final account. Experience of successfully managing a value of works up to £3 million annually. Entrepreneurial spirit, with a key eye for identifying business opportunities, and areas for negotiation and better gains. You will describe yourself as commercial, analytical, and accurate in your approach.
Apr 02, 2026
Full time
Our clients are expanding their commercial team out of their Watford office. They are looking for a Quantity Surveyor who can share in this growth ethos. Honesty, integrity and teamwork will be at the heart of what they do. Ideally they are looking for Quantity Surveyor with experience dealing and working with direct labour teams of people , time sheets etc . Any background in painting, brickwork or plastering or roofing , or civils or new builds in terms of QS would work for this role along with tendering ,estimating and refurbishments but dealing and working with direct teams is a big tick . £69,400 inc car allowance ( 6700) plus fuel card , Profit share (last year 14% ), private health, pension, life etc They are looking for an enthusiastic, people focused and entrepreneurial Quantity Surveyor to join their dedicated commercial and operational team, who specialise in Painting and Decorating and associated planned refurbishment works to the public, private, residential and educational sector . Painting background isn't essential , ideally they are looking for Quantity Surveyor experience dealing and working with direct labour teams of people , time sheets etc so any background in brickwork or plastering or roofing or civils , new builds in terms of QS would be very transferrable for this role along with tendering ,estimating and refurbishments . They have been an established and leading property services company for over 75 years, based across England and Wales, in over 18 locations and 32 Business Units, so very well established . They are looking for an experienced Quantity Surveyor to work as part of their fantastic Painting team. The main customer base will be Social Housing and Council/ Local authority , Housing Associations so worth mentioning any experience ( on your CV ) in these sectors or projects you've worked as this could be beneficial . They value their employees and offer an exceptional benefits package:the chance to be a part of their prosperous long-term future that is full of potential, development and opportunity. Be part of the company profit share scheme (14% of base salary achieved last year) Private mileage scheme and a fuel card Let us help you prepare for your future with an enhanced employer pension contribution of up to 7% OR a savings scheme. Life, Medical and Permanent Health Insurance Annual leave, but you may want longer or less, so buy up to 5 days or sell up to 3 days per year. Access to the Lighthouse Construction Industry Charity to support your health and wellbeing, including free legal and financial advice. Annual pay reviews Enhanced maternity/ paternity pay. Training and development opportunities Trade discounts from our preferred suppliers for you and your friends and family, and Specsavers vouchers The Quantity Surveyor role: As a Quantity Surveyor , you will actively tender, estimate and measure onsite and also liaise with direct labour at the client . We can offer a variety of works including established frameworks and core contracts with prestigious clients within the public, and residential sector as well as our services covering into the retirement living, commercial and education sectors too. Specifically, you will: Measure and prepare cost estimates for contracts and tenders, highlighting any commercial risks. Prepare cost value reconciliations for contracts, identifying commercial risks and opportunities to ensure correct contract planning from the outset. Work closely with the Contracts Manager to ensure productivity labour targets are agreed and issued before contract start, including direct labour incentives where possible. Build strong client and supplier relations, to ensure any variations and progress of contracts are discussed and mutual solutions are sought, always. Complete and analyse weekly reporting from site, ensuring it has adequate cost information (including labour rates and performance expectations, budgets, value, progress, quality, and safety) What will you bring as Quantity Surveyor? You will be inquisitive, organised, and honest as well as being a genuine 'people person' who thrives when collaborating with clients, trade teams and immediate colleagues. Fostering a real 'working together' environment, whilst building valued long-term relationships. Proven experience in a similar estimating and surveying role. Experience of the commercial management of projects from tender and estimation stages through to final account. Experience of successfully managing a value of works up to £3 million annually. Entrepreneurial spirit, with a key eye for identifying business opportunities, and areas for negotiation and better gains. You will describe yourself as commercial, analytical, and accurate in your approach.
ROLE OVERVIEW Role: Deputy Community Manager Reporting to: Community Manager Property: Cortland Cassiobury, Watford # Of Units: 367 Units Amenities: Club Lounge, Workspaces, Gym, Courtyard, Media Room COMPANY OVERVIEW At Cortland, you map the story of your success. We don't adhere to the status quo, we love outside industry perspective, and we thrive on exploring possibilities and reimagining solutions. As an innovative leader in US Build-to-Rent (BTR), our high performance continues to drive exponential growth - and we invite you to join us on our journey toward excellence. With tools and guidance to sharpen your skills, you can forge your own career path, love what you do, and let it show. With developments across the UK in cities like Watford, Manchester, and Birmingham, we are dedicated to delivering better living on every level. We are looking for above and beyond team members to help create the new gold standard for renting in the UK - one with the highest level of service where the resident always comes first. ROLE RESPONSIBILITIES As a Deputy Community Manager, you will support the Community Manager in the seamless operation of Cortland Cassiobury, a flagship Build to Rent community. Your focus will be on delivering an outstanding resident experience, assisting in property operations, maintaining occupancy targets and ensuring smooth team coordination. You will work alongside the Community Manager to foster a welcoming and engaging community while maintaining operational efficiency and compliance. As the Deputy Community Manager you would be performing several roles simultaneously, such as: Resident Experience & Community Engagement Support the Community Manager in ensuring an exceptional living experience for all residents. Act as a key point of contact for resident queries, resolving concerns with professionalism. Assist in planning and executing resident events and initiatives to build a vibrant community. Promote resident engagement through digital platforms, newsletters, and social media. Maintain a welcoming atmosphere within the community, embodying Cortland's hospitality-driven approach. Operational & Property Management Assist in overseeing the day-to-day management of the property, ensuring high standards of service. Conduct regular property inspections to ensure compliance with health and safety regulations. Work with maintenance teams to address service requests efficiently. Ensure accurate tenancy administration, including leasing documentation and renewals. Support in ensuring that Cortland are fully compliant with any local legislation requirements, for example, local council licensing schemes Support in implementing operational policies and procedures that align with Cortland's standards. Ensuring you are proactive in upcoming property management and rental sector legislation and take steps with your team and line manager to prepare for any required changes to ensure full compliance Support the Community Manager preparing reports as required by the business for their Line Manager on key performance indicators To hold weekly team meetings to ensure responsibilities are allocated, milestones agreed and there is efficient use of resources amongst your team To deal with any Resident issues that may arise and to lead the team to act in the same manner Complaint management : to ensure that Residents receive exemplary levels of service from on-site staff and any third party. Complaints or expressions of dis-satisfaction should be taken seriously, and Cortland's complaints processes should be followed at all times Oversee and maintain staff scheduling, including rota planning, availability management, and the approval of sickness requests Manage end-of-tenancy deposit return cases, including handling and resolving deposit disputes in line with company policy and legal requirements The Deal Sealer Go above and beyond to make prospective residents feel so at home they will never want to leave Oversee the optimization of occupancy and work with the Leasing Manager to increase viewings by finding new ways to boost online engagement, update promotions and advertising, and create new marketing strategies Ensure that the team shop the competition to stay one step ahead so that we always offer the best level of service Communicate with clarity and enthusiasm, assuring residents that your development is where they want to live and a place, they will love to call home Support in processing deals efficiently and keep the residents updated consistently throughout Financial & Commercial Performance Assist with rent collection and debt management , budget management, and financial reporting. Monitor occupancy levels and take the lead in leasing efforts to achieve the business targets ensuring to monitor teams performance To be fully informed of competitors and industry trends in order to provide insights to support strategic decision-making. Help track property performance against KPIs and SLAs. Team Leadership & Development Provide guidance and support to on-site team members, including leasing and resident experience staff. Provide training to new resident experience and leasing associates. Act as a deputy in the absence of the Community Manager. Assist in training and developing the team to ensure consistent delivery of high service standards. Foster a positive team culture that reflects Cortland's core values. Hold regular 121 meetings with your team to drive performance and engagement in their role. Be available for out of hours emergencies.
Apr 01, 2026
Full time
ROLE OVERVIEW Role: Deputy Community Manager Reporting to: Community Manager Property: Cortland Cassiobury, Watford # Of Units: 367 Units Amenities: Club Lounge, Workspaces, Gym, Courtyard, Media Room COMPANY OVERVIEW At Cortland, you map the story of your success. We don't adhere to the status quo, we love outside industry perspective, and we thrive on exploring possibilities and reimagining solutions. As an innovative leader in US Build-to-Rent (BTR), our high performance continues to drive exponential growth - and we invite you to join us on our journey toward excellence. With tools and guidance to sharpen your skills, you can forge your own career path, love what you do, and let it show. With developments across the UK in cities like Watford, Manchester, and Birmingham, we are dedicated to delivering better living on every level. We are looking for above and beyond team members to help create the new gold standard for renting in the UK - one with the highest level of service where the resident always comes first. ROLE RESPONSIBILITIES As a Deputy Community Manager, you will support the Community Manager in the seamless operation of Cortland Cassiobury, a flagship Build to Rent community. Your focus will be on delivering an outstanding resident experience, assisting in property operations, maintaining occupancy targets and ensuring smooth team coordination. You will work alongside the Community Manager to foster a welcoming and engaging community while maintaining operational efficiency and compliance. As the Deputy Community Manager you would be performing several roles simultaneously, such as: Resident Experience & Community Engagement Support the Community Manager in ensuring an exceptional living experience for all residents. Act as a key point of contact for resident queries, resolving concerns with professionalism. Assist in planning and executing resident events and initiatives to build a vibrant community. Promote resident engagement through digital platforms, newsletters, and social media. Maintain a welcoming atmosphere within the community, embodying Cortland's hospitality-driven approach. Operational & Property Management Assist in overseeing the day-to-day management of the property, ensuring high standards of service. Conduct regular property inspections to ensure compliance with health and safety regulations. Work with maintenance teams to address service requests efficiently. Ensure accurate tenancy administration, including leasing documentation and renewals. Support in ensuring that Cortland are fully compliant with any local legislation requirements, for example, local council licensing schemes Support in implementing operational policies and procedures that align with Cortland's standards. Ensuring you are proactive in upcoming property management and rental sector legislation and take steps with your team and line manager to prepare for any required changes to ensure full compliance Support the Community Manager preparing reports as required by the business for their Line Manager on key performance indicators To hold weekly team meetings to ensure responsibilities are allocated, milestones agreed and there is efficient use of resources amongst your team To deal with any Resident issues that may arise and to lead the team to act in the same manner Complaint management : to ensure that Residents receive exemplary levels of service from on-site staff and any third party. Complaints or expressions of dis-satisfaction should be taken seriously, and Cortland's complaints processes should be followed at all times Oversee and maintain staff scheduling, including rota planning, availability management, and the approval of sickness requests Manage end-of-tenancy deposit return cases, including handling and resolving deposit disputes in line with company policy and legal requirements The Deal Sealer Go above and beyond to make prospective residents feel so at home they will never want to leave Oversee the optimization of occupancy and work with the Leasing Manager to increase viewings by finding new ways to boost online engagement, update promotions and advertising, and create new marketing strategies Ensure that the team shop the competition to stay one step ahead so that we always offer the best level of service Communicate with clarity and enthusiasm, assuring residents that your development is where they want to live and a place, they will love to call home Support in processing deals efficiently and keep the residents updated consistently throughout Financial & Commercial Performance Assist with rent collection and debt management , budget management, and financial reporting. Monitor occupancy levels and take the lead in leasing efforts to achieve the business targets ensuring to monitor teams performance To be fully informed of competitors and industry trends in order to provide insights to support strategic decision-making. Help track property performance against KPIs and SLAs. Team Leadership & Development Provide guidance and support to on-site team members, including leasing and resident experience staff. Provide training to new resident experience and leasing associates. Act as a deputy in the absence of the Community Manager. Assist in training and developing the team to ensure consistent delivery of high service standards. Foster a positive team culture that reflects Cortland's core values. Hold regular 121 meetings with your team to drive performance and engagement in their role. Be available for out of hours emergencies.
Assistant Programme Manager & Team Support Property Dept Office based in Croxley Green (Watford) 4 days office/1 home About the role We're looking for an Assistant Programme Manager & Team Support to join our Property Programme team. This is a new role created to support an expanding programme of property activity, including new depot openings, refurbishments, relocations and major investment projects.Reporting into the Programme Manager you'll play an important part in bringing structure, visibility and consistency to a busy, fast-moving area. If you enjoy organising information, building strong working relationships and being the person who keeps everything running smoothly, this could be a great fit for you. There is some travel required with around one day a fortnight spent on site visits or attending meetings, you'll also join monthly property sign-off meetings in London. What we can offer you: Competitive salary with a performance related bonus Award winning pension scheme (company contribution up to 12%) 25 days holiday + bank holidays per year Cycle to work scheme Share save scheme. Friendly and supportive environment offering exceptional reward and recognition What you'll be doing This role is all about coordination, reporting and keeping our programmes on track. You won't be directly managing projects, but you'll be central to how they run. You will: Help plan, coordinate and track property programmes across the estate Build and maintain programme trackers, dashboards and reports for senior stakeholders Support cost tracking, forecasting and reporting (you'll help manage the detail, not own the budgets) Reconcile property demands and invoices to ensure appropriate payment Maintain database records with accurate management information Prepare PowerPoint packs and briefing materials for approvals and governance meetings Act as a key link between Property, Finance, Operations, Supply Chain and other teams Organise governance meetings including agendas, papers, minutes and actions Keep programme and property records accurate, accessible and up to date Support improvements to processes, templates and ways of working What we're looking for Project management qualifications (e.g. PRINCE2 or APM) are helpful but not essential, equivalent experience is equally valued. Experience in programme support, PMO or project coordination Strong organisation skills and attention to detail Confidence working with a range of stakeholders, including senior leaders Good working knowledge of Microsoft Office, especially Excel and PowerPoint A proactive, collaborative approach and willingness to get stuck in About Howdens: Howdens Joinery is the UK's number one trade kitchen supplier providing thousands of products across kitchens, joinery, and hardware. We have over 900 depots throughout the UK and Europe - making us the first choice for more than 460,000 loyal trade professionals. Last year our sales reached circa 2.3bn, and we have an ambitious growth agenda. There is a strong entrepreneurial ethos and the opportunity to develop within a fast-paced and commercial environment. That, along with a competitive salary, development opportunities, and exciting rewards, are among the reasons why our people enjoy working for Howdens - and why we have been named one of the 10 Best Big Companies to Work For . How to apply: When you apply, you will need to attach a CV. If this is your first time applying for a role with us, you will need to activate your account when you apply for this role. Please check your email carefully to ensure that you have completed this step. We are unable to view your application if you have not activated your account. Good luck with your application. Worthwhile Careers for All Howdens is founded on the principle of being Worthwhile for ALL concerned. We're working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email with the job title and location, and we will be happy to help you.
Apr 01, 2026
Full time
Assistant Programme Manager & Team Support Property Dept Office based in Croxley Green (Watford) 4 days office/1 home About the role We're looking for an Assistant Programme Manager & Team Support to join our Property Programme team. This is a new role created to support an expanding programme of property activity, including new depot openings, refurbishments, relocations and major investment projects.Reporting into the Programme Manager you'll play an important part in bringing structure, visibility and consistency to a busy, fast-moving area. If you enjoy organising information, building strong working relationships and being the person who keeps everything running smoothly, this could be a great fit for you. There is some travel required with around one day a fortnight spent on site visits or attending meetings, you'll also join monthly property sign-off meetings in London. What we can offer you: Competitive salary with a performance related bonus Award winning pension scheme (company contribution up to 12%) 25 days holiday + bank holidays per year Cycle to work scheme Share save scheme. Friendly and supportive environment offering exceptional reward and recognition What you'll be doing This role is all about coordination, reporting and keeping our programmes on track. You won't be directly managing projects, but you'll be central to how they run. You will: Help plan, coordinate and track property programmes across the estate Build and maintain programme trackers, dashboards and reports for senior stakeholders Support cost tracking, forecasting and reporting (you'll help manage the detail, not own the budgets) Reconcile property demands and invoices to ensure appropriate payment Maintain database records with accurate management information Prepare PowerPoint packs and briefing materials for approvals and governance meetings Act as a key link between Property, Finance, Operations, Supply Chain and other teams Organise governance meetings including agendas, papers, minutes and actions Keep programme and property records accurate, accessible and up to date Support improvements to processes, templates and ways of working What we're looking for Project management qualifications (e.g. PRINCE2 or APM) are helpful but not essential, equivalent experience is equally valued. Experience in programme support, PMO or project coordination Strong organisation skills and attention to detail Confidence working with a range of stakeholders, including senior leaders Good working knowledge of Microsoft Office, especially Excel and PowerPoint A proactive, collaborative approach and willingness to get stuck in About Howdens: Howdens Joinery is the UK's number one trade kitchen supplier providing thousands of products across kitchens, joinery, and hardware. We have over 900 depots throughout the UK and Europe - making us the first choice for more than 460,000 loyal trade professionals. Last year our sales reached circa 2.3bn, and we have an ambitious growth agenda. There is a strong entrepreneurial ethos and the opportunity to develop within a fast-paced and commercial environment. That, along with a competitive salary, development opportunities, and exciting rewards, are among the reasons why our people enjoy working for Howdens - and why we have been named one of the 10 Best Big Companies to Work For . How to apply: When you apply, you will need to attach a CV. If this is your first time applying for a role with us, you will need to activate your account when you apply for this role. Please check your email carefully to ensure that you have completed this step. We are unable to view your application if you have not activated your account. Good luck with your application. Worthwhile Careers for All Howdens is founded on the principle of being Worthwhile for ALL concerned. We're working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email with the job title and location, and we will be happy to help you.
