Block Manager Block Manager - X1 Sales and Lettings/Haymarket Welcome to X1 X1 Sales and Lettings is a successful and rapidly expanding business, with offices in Liverpool, Leeds, Manchester and Kent, an expert team base of over one hundred and thirty and a managed portfolio of over 5000 properties across the Northwest and Kent. We pride ourselves on providing a high quality rental, sales, block management and property management experience whilst building strong and lasting relationships with our tenants and landlords alike. Haymarket is X1's in-house Block Management company, and our shared goal is to develop a culture built around exceptional people, exceptional products and exceptional service. For more information, please visit the X1 Sales Lettings & Haymarket Block Management website or our social media pages. Our values We pride ourselves on developing and rewarding our team and making sure everyone plays a part in the continuing success of our company. We operate by the values of Teamwork, Accountability, Quality, Fun, Compliance and Flexibility. The role As Block Manager you will be responsible for assisting the Block Management Team with all aspects of block management for the developments within your portfolio across Manchester and Liverpool. You will spend 4 days per week in Manchester and 1 day a week in Liverpool. You must have access to your own vehicle. You will hold responsibility for assisting with the successful running of the operation of the buildings we manage - ensuring they are fully compliant with all legislative requirements, that they are well maintained and presented in pristine condition, and that we are providing fantastic places for people to live, which you are proud to showcase. You will be a problem solver, finding resolutions to large and small scale maintenance projects, with a focus on health and safety. You will also work alongside our finance team to help prepare service charge accounts and budgeting, and will manage the caretakers and maintenance staff working on your sites. This is a dynamic, multi faceted role, so you'll be someone who thrives on handling multiple projects - with no two days, weeks or months the same. What you will bring We are looking for a highly organised individual, with an eye for detail, great self management skills, someone who is proud of what they do and has a people friendly personality. The successful candidate must have experience within the property industry and a full UK driving licence. Qualifications in at least one of the following: IOSH, ARMA, RICS, IRPM are highly desirable. Experience of managing high-rise buildings over 18m is preferred, but not essential. Experience of working with RTM and RMC buildings would be advantageous. We offer Depending on experience and qualification, we offer a competitive salary, 25 days annual leave plus bank holidays and additional paid time off over Christmas. We place great importance and investment in your on-going training and development. All block managers receive regular CPD training and we are happy to sponsor you through IRPM/RICS and other relevant industry qualifications, if you do not already hold them. Department - Block Management Contract type - Permanent Location - Manchester 4 days per week with 1 day per week in Liverpool Hours - 9.30am - 5.00pm Monday to Thursday, 9.30am - 4.30pm Friday Salary - 25,000 - 27,000 per annum, dependent on experience and qualification levels REF-(Apply online only)
Jan 11, 2026
Full time
Block Manager Block Manager - X1 Sales and Lettings/Haymarket Welcome to X1 X1 Sales and Lettings is a successful and rapidly expanding business, with offices in Liverpool, Leeds, Manchester and Kent, an expert team base of over one hundred and thirty and a managed portfolio of over 5000 properties across the Northwest and Kent. We pride ourselves on providing a high quality rental, sales, block management and property management experience whilst building strong and lasting relationships with our tenants and landlords alike. Haymarket is X1's in-house Block Management company, and our shared goal is to develop a culture built around exceptional people, exceptional products and exceptional service. For more information, please visit the X1 Sales Lettings & Haymarket Block Management website or our social media pages. Our values We pride ourselves on developing and rewarding our team and making sure everyone plays a part in the continuing success of our company. We operate by the values of Teamwork, Accountability, Quality, Fun, Compliance and Flexibility. The role As Block Manager you will be responsible for assisting the Block Management Team with all aspects of block management for the developments within your portfolio across Manchester and Liverpool. You will spend 4 days per week in Manchester and 1 day a week in Liverpool. You must have access to your own vehicle. You will hold responsibility for assisting with the successful running of the operation of the buildings we manage - ensuring they are fully compliant with all legislative requirements, that they are well maintained and presented in pristine condition, and that we are providing fantastic places for people to live, which you are proud to showcase. You will be a problem solver, finding resolutions to large and small scale maintenance projects, with a focus on health and safety. You will also work alongside our finance team to help prepare service charge accounts and budgeting, and will manage the caretakers and maintenance staff working on your sites. This is a dynamic, multi faceted role, so you'll be someone who thrives on handling multiple projects - with no two days, weeks or months the same. What you will bring We are looking for a highly organised individual, with an eye for detail, great self management skills, someone who is proud of what they do and has a people friendly personality. The successful candidate must have experience within the property industry and a full UK driving licence. Qualifications in at least one of the following: IOSH, ARMA, RICS, IRPM are highly desirable. Experience of managing high-rise buildings over 18m is preferred, but not essential. Experience of working with RTM and RMC buildings would be advantageous. We offer Depending on experience and qualification, we offer a competitive salary, 25 days annual leave plus bank holidays and additional paid time off over Christmas. We place great importance and investment in your on-going training and development. All block managers receive regular CPD training and we are happy to sponsor you through IRPM/RICS and other relevant industry qualifications, if you do not already hold them. Department - Block Management Contract type - Permanent Location - Manchester 4 days per week with 1 day per week in Liverpool Hours - 9.30am - 5.00pm Monday to Thursday, 9.30am - 4.30pm Friday Salary - 25,000 - 27,000 per annum, dependent on experience and qualification levels REF-(Apply online only)
Our client have a large portfolio of mainly residential property within their portfolio and are seeking an experienced Block Manager to work from their Regional office based in Croydon Position: Block Manager RESPONSIBILITIES & DUTIES: To assist the Management Team with the efficient and effective management of a designated property portfolio comprising of residential and mixed use properties, to include but not limited to the following tasks: CLIENT CARE • To follow and adhere to the Group s policies and procedures at all times. • To prepare reports for the Board (Major Works, Property Inspections, H&S Reports, schedules of information etc.) • To put forward recommendations and obtain instructions (from Team Leader (Estate), Residential Management Executive and Regional Control) on matters concerning the effective management of the managed portfolio. • To manage/ prioritise risks and liabilities. • To avoid conflicts of interest at all times. • To maintain good Landlord and Tenant relationships by providing a high-quality service to all tenants and leaseholders of the Group. • To obtain value for money for the Group and act in a commercially focused manner. • To work with Colleagues and external consultants to ensure that the Group s interests are preserved. DAY TO DAY MANAGEMENT • Understand the various types of interest/ tenures that the Group holds and its obligations in respect of each (Freehold, Head lease, Lessee, Leaseback, Tenant). • Liaise with leaseholders, tenants, residents associations through general correspondence, emails, letters, newsletters, circulars, in a prompt and professional manner. • Prepare Tenant Handbooks in accordance with the Groups policies and procedures. • Attend residents meetings as required. • Read and interpret leases to ensure that the portfolio is managed in accordance with the provisions of the lease. • Manage site staff (caretakers, porters), taking advice from Group Resources where necessary. • Maintain Property Records in accordance with the Group s policies and procedures. • Utilise the Group s Property Management Systems (Horizon) to run reports, input data, raise purchase orders, approve invoices etc. • Deal with Insurance Claims in accordance with the Group s procedures. • Undertake routine Property Inspections in accordance with the Group s procedures and identify any building defects/ maintenance issues and dealing with these accordingly. MAINTENANCE • Deal with maintenance issues, both reactive and planned, to ensure that the Group does not find itself in breach of its repairing obligations. • Manage Contractors to ensure that works are carried out in a proper and workmanlike manner and at a reasonable cost. • Set up Service Level Agreements (e.g. cleaning, gardening contracts) and monitor these to ensure that the contractual standard is being met. • Specify minor works and obtain comparative quotes. • Liaise with the Area Building Surveyor regarding any complex building maintenance issues. • Audit/ spot check works before signing off invoices for payment. QUALIFYING WORKS & LONG TERM AGREEMENTS • Work with the Regional Surveyor to identify and implement 'major works projects. • Budget for 'major works through the service charge or reserve fund, ensuring that leaseholders are given advance warning of any significant increases as a result of planned works. • Prepare reports for Major Works Committee and once instructed, prepare Section 20 Consultation notices for solicitors approval and, once approved, consult with leaseholders and liaise with them throughout the course of the works. FINANCIAL • Prepare Service Charge Budgets in a timely fashion and monitor expenditure, throughout the course of the financial year, to ensure it is within budget. • Set Reserve Funds to ensure that major works can be undertaken, as planned and without significant increases for leaseholders or the group where tenders need to be re-invited. • Assist with the preparation of end of year accounts and answer expenditure queries from external auditors, accounts and leaseholders. SKILLS & EXPERIENCE • Sound working knowledge of Landlord and Tenant legislation, H&S legislation, RICS and ARMA guidelines and other best practices applicable to residential and mixed use property management. • Excellent verbal communication skills • Excellent written communication skills • Excellent organisational and time management skills, • Ability to multi-task and work well under pressure • Good IT skills and proficient in Outlook, MS Word, Excel, Knowledge of HORIZON/ QUBE an advantage. • Good team player • A commitment to providing high levels of service at all times ENTRY • Minimum 2 years experience in a similar role • Ideally Degree level, minimum A-levels grades A-C • AIRPM, MIRPM, AssocRICS HOURS & ENVIROMENT • Office Hours 9.15am to 5.30pm, Monday to Friday. Must be prepared to work longer hours where required i.e. to attend occasional evening meetings. Car driver and car owner required (generous mileage allownace)
Jan 11, 2026
Full time
Our client have a large portfolio of mainly residential property within their portfolio and are seeking an experienced Block Manager to work from their Regional office based in Croydon Position: Block Manager RESPONSIBILITIES & DUTIES: To assist the Management Team with the efficient and effective management of a designated property portfolio comprising of residential and mixed use properties, to include but not limited to the following tasks: CLIENT CARE • To follow and adhere to the Group s policies and procedures at all times. • To prepare reports for the Board (Major Works, Property Inspections, H&S Reports, schedules of information etc.) • To put forward recommendations and obtain instructions (from Team Leader (Estate), Residential Management Executive and Regional Control) on matters concerning the effective management of the managed portfolio. • To manage/ prioritise risks and liabilities. • To avoid conflicts of interest at all times. • To maintain good Landlord and Tenant relationships by providing a high-quality service to all tenants and leaseholders of the Group. • To obtain value for money for the Group and act in a commercially focused manner. • To work with Colleagues and external consultants to ensure that the Group s interests are preserved. DAY TO DAY MANAGEMENT • Understand the various types of interest/ tenures that the Group holds and its obligations in respect of each (Freehold, Head lease, Lessee, Leaseback, Tenant). • Liaise with leaseholders, tenants, residents associations through general correspondence, emails, letters, newsletters, circulars, in a prompt and professional manner. • Prepare Tenant Handbooks in accordance with the Groups policies and procedures. • Attend residents meetings as required. • Read and interpret leases to ensure that the portfolio is managed in accordance with the provisions of the lease. • Manage site staff (caretakers, porters), taking advice from Group Resources where necessary. • Maintain Property Records in accordance with the Group s policies and procedures. • Utilise the Group s Property Management Systems (Horizon) to run reports, input data, raise purchase orders, approve invoices etc. • Deal with Insurance Claims in accordance with the Group s procedures. • Undertake routine Property Inspections in accordance with the Group s procedures and identify any building defects/ maintenance issues and dealing with these accordingly. MAINTENANCE • Deal with maintenance issues, both reactive and planned, to ensure that the Group does not find itself in breach of its repairing obligations. • Manage Contractors to ensure that works are carried out in a proper and workmanlike manner and at a reasonable cost. • Set up Service Level Agreements (e.g. cleaning, gardening contracts) and monitor these to ensure that the contractual standard is being met. • Specify minor works and obtain comparative quotes. • Liaise with the Area Building Surveyor regarding any complex building maintenance issues. • Audit/ spot check works before signing off invoices for payment. QUALIFYING WORKS & LONG TERM AGREEMENTS • Work with the Regional Surveyor to identify and implement 'major works projects. • Budget for 'major works through the service charge or reserve fund, ensuring that leaseholders are given advance warning of any significant increases as a result of planned works. • Prepare reports for Major Works Committee and once instructed, prepare Section 20 Consultation notices for solicitors approval and, once approved, consult with leaseholders and liaise with them throughout the course of the works. FINANCIAL • Prepare Service Charge Budgets in a timely fashion and monitor expenditure, throughout the course of the financial year, to ensure it is within budget. • Set Reserve Funds to ensure that major works can be undertaken, as planned and without significant increases for leaseholders or the group where tenders need to be re-invited. • Assist with the preparation of end of year accounts and answer expenditure queries from external auditors, accounts and leaseholders. SKILLS & EXPERIENCE • Sound working knowledge of Landlord and Tenant legislation, H&S legislation, RICS and ARMA guidelines and other best practices applicable to residential and mixed use property management. • Excellent verbal communication skills • Excellent written communication skills • Excellent organisational and time management skills, • Ability to multi-task and work well under pressure • Good IT skills and proficient in Outlook, MS Word, Excel, Knowledge of HORIZON/ QUBE an advantage. • Good team player • A commitment to providing high levels of service at all times ENTRY • Minimum 2 years experience in a similar role • Ideally Degree level, minimum A-levels grades A-C • AIRPM, MIRPM, AssocRICS HOURS & ENVIROMENT • Office Hours 9.15am to 5.30pm, Monday to Friday. Must be prepared to work longer hours where required i.e. to attend occasional evening meetings. Car driver and car owner required (generous mileage allownace)
Property Manager Residential Block Management Experience Essential our client is a well-established, independent North London chartered surveyors and property managers looking for an experienced block property manager to join their very settled team. Someone who enjoys working autonomously and who is able to hit the ground running and look after their own portfolio of residential blocks. You ll be handling all aspects of a portfolio of just 15 blocks including communicating with leaseholders, dealing with budget queries, handling licences to alter etc in a professional manner. The portfolio is largely centred around north London. Responsibilities include: Looking after a portfolio of residential blocks, delivering a high-quality property management service. Maintaining strong working relationships with residents, leaseholders, freeholders, contractors Oversee the day-to-day management of communal areas, facilities and building operations. Carry out regular property inspections, identify maintenance needs and ensuring quality of standards across the portfolio. Handling Major Works Section 20 consultations etc ensuring works are completed safely, on time and within budget. Ensure that health and safety regulations and legislation is followed Prepare and manage charge budgets, monitor expenditure and help with the production of year-end accounts. Manage and support on-site staff or caretakers to ensure consistent service delivery. Support from an assistant About you: Solid experience within the residential block property management sector including service charge budgets, Section 20 notices and works Good understanding of leases including service charge obligations, Health & Safety A proactive approach, good customer service and attention to detail ATPI or IRPM qualifications preferred What s in it for you: The opportunity to complete formal property qualifications Join a settled team in a leading and well-established property company Ability to progress as the portfolio develops further No need to be a car driver as the portfolio is all easily accessible, although parking is available and mileage paid of own car is used 33 days holiday, private healthcare, ability to do 2x days wfh
Jan 11, 2026
Full time
Property Manager Residential Block Management Experience Essential our client is a well-established, independent North London chartered surveyors and property managers looking for an experienced block property manager to join their very settled team. Someone who enjoys working autonomously and who is able to hit the ground running and look after their own portfolio of residential blocks. You ll be handling all aspects of a portfolio of just 15 blocks including communicating with leaseholders, dealing with budget queries, handling licences to alter etc in a professional manner. The portfolio is largely centred around north London. Responsibilities include: Looking after a portfolio of residential blocks, delivering a high-quality property management service. Maintaining strong working relationships with residents, leaseholders, freeholders, contractors Oversee the day-to-day management of communal areas, facilities and building operations. Carry out regular property inspections, identify maintenance needs and ensuring quality of standards across the portfolio. Handling Major Works Section 20 consultations etc ensuring works are completed safely, on time and within budget. Ensure that health and safety regulations and legislation is followed Prepare and manage charge budgets, monitor expenditure and help with the production of year-end accounts. Manage and support on-site staff or caretakers to ensure consistent service delivery. Support from an assistant About you: Solid experience within the residential block property management sector including service charge budgets, Section 20 notices and works Good understanding of leases including service charge obligations, Health & Safety A proactive approach, good customer service and attention to detail ATPI or IRPM qualifications preferred What s in it for you: The opportunity to complete formal property qualifications Join a settled team in a leading and well-established property company Ability to progress as the portfolio develops further No need to be a car driver as the portfolio is all easily accessible, although parking is available and mileage paid of own car is used 33 days holiday, private healthcare, ability to do 2x days wfh
A lettings agency in Ilford is seeking a Lettings Branch Manager to lead a team, drive business growth, and maintain strong relationships with clients. The successful candidate will have at least two years of experience in residential lettings and demonstrate strong communication and leadership skills. With a competitive salary structure and opportunities for professional development, this role is designed for someone ready to advance their career in property management.
Jan 10, 2026
Full time
A lettings agency in Ilford is seeking a Lettings Branch Manager to lead a team, drive business growth, and maintain strong relationships with clients. The successful candidate will have at least two years of experience in residential lettings and demonstrate strong communication and leadership skills. With a competitive salary structure and opportunities for professional development, this role is designed for someone ready to advance their career in property management.
General Manager - Build to Rent West London - Ealing Full-time On-site 50- 55K plus Bonus Are you a passionate leader with a proven track record in Build to Rent (BTR), Co-living, or PBSA? We're looking for a General Manager to take the reins of a brand-new BTR development in West London , overseeing the successful mobilisation and day-to-day operations of a vibrant residential community. Key Responsibilities: Lead all aspects of the site's operations, including leasing, resident experience, facilities, and team management. Deliver a seamless mobilisation process from pre-opening through to full occupancy. Drive occupancy and retention rates through exceptional customer service and community engagement. Manage onsite teams, budgets, suppliers, and health & safety compliance. Be the face of the development - building a community residents love to call home. About You: Experience as a General Manager, Community Manager, or similar role within BTR, PBSA, or co-living. Strong understanding of leasing, property operations, and resident engagement. Proven ability to manage teams, budgets, and third-party contractors. Excellent organisational, communication, and leadership skills. Mobilisation experience is highly advantageous . We work as one The key to growth is in our differences, not similarities. Alongside our partners, building a diverse, inclusive and equal environment is at our core: everyone is made to feel welcome and encouraged to be their authentic self. Respect isn't an opt-in, it's the only way forward.
Jan 10, 2026
Full time
General Manager - Build to Rent West London - Ealing Full-time On-site 50- 55K plus Bonus Are you a passionate leader with a proven track record in Build to Rent (BTR), Co-living, or PBSA? We're looking for a General Manager to take the reins of a brand-new BTR development in West London , overseeing the successful mobilisation and day-to-day operations of a vibrant residential community. Key Responsibilities: Lead all aspects of the site's operations, including leasing, resident experience, facilities, and team management. Deliver a seamless mobilisation process from pre-opening through to full occupancy. Drive occupancy and retention rates through exceptional customer service and community engagement. Manage onsite teams, budgets, suppliers, and health & safety compliance. Be the face of the development - building a community residents love to call home. About You: Experience as a General Manager, Community Manager, or similar role within BTR, PBSA, or co-living. Strong understanding of leasing, property operations, and resident engagement. Proven ability to manage teams, budgets, and third-party contractors. Excellent organisational, communication, and leadership skills. Mobilisation experience is highly advantageous . We work as one The key to growth is in our differences, not similarities. Alongside our partners, building a diverse, inclusive and equal environment is at our core: everyone is made to feel welcome and encouraged to be their authentic self. Respect isn't an opt-in, it's the only way forward.
We are looking for an experienced insurance professional to join a high-growth specialist property division that works with some of the most prestigious and complex property accounts in the market. This senior role involves managing large portfolios for property managers, developers and block management agents, including accounts with premiums reaching £800,000 to £1 million click apply for full job details
Jan 10, 2026
Full time
We are looking for an experienced insurance professional to join a high-growth specialist property division that works with some of the most prestigious and complex property accounts in the market. This senior role involves managing large portfolios for property managers, developers and block management agents, including accounts with premiums reaching £800,000 to £1 million click apply for full job details
Are you an experienced Property Manager ready for your next challenge? Do you thrive in a fast-paced environment where no two days are the same? Juice Recruitment is delighted to be working with a growing property development and management company based in Bath. They are seeking a confident and capable Property Manager to join their expanding team click apply for full job details
Jan 10, 2026
Full time
Are you an experienced Property Manager ready for your next challenge? Do you thrive in a fast-paced environment where no two days are the same? Juice Recruitment is delighted to be working with a growing property development and management company based in Bath. They are seeking a confident and capable Property Manager to join their expanding team click apply for full job details
Business Development Manager Coventry-based but covering the UK £30,000 - £35,000 per annum salary + Commission/Bonus Plan & £6,000 per year car allowance Permanent position Summary Due to continuing growth, an excellent opportunity has arisen for an experienced Business Development Manager to join a well-established and dynamic Facilities Management business based in Coventry. As a Business Development Manager, your responsibilities will include: Generating leads and sales opportunities through industry research, cold calling, and visiting prospective clients. Responding to customer queries by scheduling meetings, visiting sites, and quoting for preventative maintenance and immediate facilities management, as well as associated property maintenance/refurbishment requirements. Utilizing site visits to identify additional business/sales opportunities not initially recognized or mentioned by the client. Assisting in the preparation of tender documentation using well-informed and gathered information from the client and the wider FM/building services industry. Communicating closely with clients to establish their service requirements and advising them on the best course of action. Conducting regular client reviews to determine performance and establish new business development opportunities with them. Building strong client relationships founded on trust to enable genuine partnerships to evolve. Establishing effective internal and external stakeholder relationships to support continuous business delivery. Developing effective supply chain relationships to facilitate contract deliverables and secure the best rates to ensure value for money. Leading by example while supporting and developing direct reports. Identifying and implementing potential cost-saving opportunities and providing supplementary reporting. Collaborating with clients to ascertain any additional services that the company may offer to support the client. Experience requested (but not essential) includes: Experience in B2B sales/business development within the construction or FM industry. Ability to accurately quote for business in the construction/FM industry. Previous hands-on practical experience in a construction trade within facilities management/property maintenance, construction, or similar sector (e.g., plumbing, carpentry, kitchen/bathroom fitting, electrical, etc.). Experience in the preparation of tenders/quotations/estimates. Good technical understanding of work carried out by the organisation (facilities management, property refurbishment, building repairs, etc.). IT literacy, particularly proficiency with Microsoft Excel, Word, Outlook, PowerPoint, etc. Data management and utilization of database systems to record client activity. Managing B2B client relationships, stakeholder, and people management. Budget management and development and realization of cost-saving initiatives. Data management, analysis, and reporting. Ability to work effectively and efficiently according to processes and procedures. Initiative and ability to work unsupervised. Effective workload management. Benefits include: Commission payments based on new business secured £500 per month car allowance payment (£6k per year) Mileage and expenses paid Pension scheme Company events Professional development opportunities Friendly and supportive working environment and colleagues This role is ideally suited to individuals who possess hands-on practical building/construction industry experience and have may have owned / operated a small facilities management, construction or fit-out company or similar entity. If this describes you and you are interested in discussing the position further, please apply with an up-to-date CV.
Jan 10, 2026
Full time
Business Development Manager Coventry-based but covering the UK £30,000 - £35,000 per annum salary + Commission/Bonus Plan & £6,000 per year car allowance Permanent position Summary Due to continuing growth, an excellent opportunity has arisen for an experienced Business Development Manager to join a well-established and dynamic Facilities Management business based in Coventry. As a Business Development Manager, your responsibilities will include: Generating leads and sales opportunities through industry research, cold calling, and visiting prospective clients. Responding to customer queries by scheduling meetings, visiting sites, and quoting for preventative maintenance and immediate facilities management, as well as associated property maintenance/refurbishment requirements. Utilizing site visits to identify additional business/sales opportunities not initially recognized or mentioned by the client. Assisting in the preparation of tender documentation using well-informed and gathered information from the client and the wider FM/building services industry. Communicating closely with clients to establish their service requirements and advising them on the best course of action. Conducting regular client reviews to determine performance and establish new business development opportunities with them. Building strong client relationships founded on trust to enable genuine partnerships to evolve. Establishing effective internal and external stakeholder relationships to support continuous business delivery. Developing effective supply chain relationships to facilitate contract deliverables and secure the best rates to ensure value for money. Leading by example while supporting and developing direct reports. Identifying and implementing potential cost-saving opportunities and providing supplementary reporting. Collaborating with clients to ascertain any additional services that the company may offer to support the client. Experience requested (but not essential) includes: Experience in B2B sales/business development within the construction or FM industry. Ability to accurately quote for business in the construction/FM industry. Previous hands-on practical experience in a construction trade within facilities management/property maintenance, construction, or similar sector (e.g., plumbing, carpentry, kitchen/bathroom fitting, electrical, etc.). Experience in the preparation of tenders/quotations/estimates. Good technical understanding of work carried out by the organisation (facilities management, property refurbishment, building repairs, etc.). IT literacy, particularly proficiency with Microsoft Excel, Word, Outlook, PowerPoint, etc. Data management and utilization of database systems to record client activity. Managing B2B client relationships, stakeholder, and people management. Budget management and development and realization of cost-saving initiatives. Data management, analysis, and reporting. Ability to work effectively and efficiently according to processes and procedures. Initiative and ability to work unsupervised. Effective workload management. Benefits include: Commission payments based on new business secured £500 per month car allowance payment (£6k per year) Mileage and expenses paid Pension scheme Company events Professional development opportunities Friendly and supportive working environment and colleagues This role is ideally suited to individuals who possess hands-on practical building/construction industry experience and have may have owned / operated a small facilities management, construction or fit-out company or similar entity. If this describes you and you are interested in discussing the position further, please apply with an up-to-date CV.
Belfast, Birmingham, Bristol, Cardiff, Edinburgh, Glasgow, Leeds, Manchester, Milton Keynes, Newcastle, Nottingham, Reading Business Line Enabling Functions Job Type Permanent / FTC Date published 19-Dec-2025 21609 Connect to your Industry The Real Estate team is responsible for the delivery of a Portfolio, made up of Programmes and Projects across multiple geographies, including UK & NSE. Within that Real Estate Team the PMO function steers and supports four Workstreams - Estate Management, Workplace Strategy, Capital Project Delivery and Change & Communications. The PMO provides strategic direction, oversight, governance and is responsible for consistency and standards of Project Management across all Real Estate activity. The PMO Analyst will operate at the strategic and tactical levels, be a process champion, and responsible for supporting the success of the Real Estate portfolio, fostering a project-oriented culture, and maximizing the value of the PMO to the organisation. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, welead the way,serve with integrity, take care of each other ,fosterinclusion, andcollaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity The PMO Analyst will support the Head of PMO, coordinating activities across the UK real estate portfolio. The roles core responsibilities include: Assist Real Estate Project Managers in the planning, scheduling, and tracking of property-related projects, including new office fit-outs, refurbishments, lease renewals, and disposals. Coordinate project meetings, prepare agendas, record minutes, and track action items to ensure timely follow-up on property development and management tasks. Manage and maintain comprehensive project documentation, including contracts, permits, architectural drawings, vendor agreements, and reports, ensuring they are accurately filed, version controlled, and readily accessible. Support the onboarding and offboarding of project resources, including external consultants, contractors, and vendors specific to real estate initiatives. Risk & Issue Management (Managing Quality & Risk) Actively monitor and report on project risks and issues, particularly those impacting real estate project timelines, budgets, or regulatory compliance. Ensure all real estate project activities adhere to Deloitte's quality and risk protocols, as well as relevant property regulations, confidentiality, data security, and privacy responsibilities. Escalate potential concerns or deviations from project plans to PMO leadership promptly. Collect, assimilate, and prepare data related to real estate project performance, costs, and resource utilisation. Assist in creating and maintaining dashboards and visualisations (e.g., using tools like Power BI, Smartsheets, or ) to present key property portfolio metrics, project progress, and financial performance. Maintain accurate records of property-related data, such as lease agreements, occupancy rates, space utilisation, and asset registers. Simplify complex real estate data into clear, actionable messages for project teams and senior stakeholders. Communication & Stakeholder Engagement (Effective Communication) Facilitate clear and effective communication between the Real Estate PMO, internal Real Estate teams, external contractors, landlords, and other key business unit stakeholders. Ensure timely dissemination of project status updates, changes, and key decisions impacting the real estate portfolio. Manage expectations by engaging in honest and transparent conversations with stakeholders, proactively addressing potential misalignments. Foster a collaborative environment by respecting diverse contributions and supporting team members across various real estate projects. Operational Efficiency & Continuous Improvement (Managing Change & Tech Savviness) Contribute to the development and refinement of PMO processes, playbooks, and tools specifically tailored for real estate project management. Adapt to changing project priorities and the dynamic real estate environment with resilience and a positive attitude. Leverage appropriate technological tools and enablers to improve project operations and administrative efficiency within the real estate function. Professional Conduct & Integrity (Managing Quality & Risk) Act with integrity and honesty, upholding Deloitte's ethical and professional standards in all interactions and tasks. Complete all compliance obligations and training on a timely basis. Demonstrate professional judgment in all administrative tasks, ensuring quality work and safeguarding confidential property and project information. Connect to your skills and professional experience You demonstrate very strong project and programme management and organisational skills, with significant experience in managing workstreams, and take a logical and methodical approach to problem solving. You can work under pressure, often in the face of time constraints and competing priorities and able to demonstrate excellent interpersonal skills. An ideal candidate will have broad-based Real Estate experience built through a previous PMO role. A background in Real Estate project/ programme or portfolio delivery will also be suitable. You will be: An enthusiastic self-starter with strong analytical skills and effective presentation and communication skills Have experience in a professional Real Estate environment, specifically in the delivery of capital projects. Demonstrate an ability to prioritise and manage large number of projects / tasks simultaneously Show strong written, verbal, presentation and analytical skills Have experience in developing, planning and executing projects Be highly proficient in excel, word and powerpoint Have excellent communication and stakeholder management skills, adapting to different audiences Be confident in facilitating meetings and running engagement sessions Connect to your business - Enabling Functions Collaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us. Our job is to make sure all our people (and visiting clients) work in accessible, flexible and inspiring spaces. Working in partnership with our colleagues in facilities and front of house, we look after all our office buildings, along with most of the services provided within them. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "Deloitte's a large, complex and fast-paced organization but it's open to new ideas. Everyone is encouraged to show initiative and challenge the norm." - Lisa, Enabling Functions Our hybrid working policy You'll be based in London with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Our commitment to you Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard . click apply for full job details
Jan 10, 2026
Full time
Belfast, Birmingham, Bristol, Cardiff, Edinburgh, Glasgow, Leeds, Manchester, Milton Keynes, Newcastle, Nottingham, Reading Business Line Enabling Functions Job Type Permanent / FTC Date published 19-Dec-2025 21609 Connect to your Industry The Real Estate team is responsible for the delivery of a Portfolio, made up of Programmes and Projects across multiple geographies, including UK & NSE. Within that Real Estate Team the PMO function steers and supports four Workstreams - Estate Management, Workplace Strategy, Capital Project Delivery and Change & Communications. The PMO provides strategic direction, oversight, governance and is responsible for consistency and standards of Project Management across all Real Estate activity. The PMO Analyst will operate at the strategic and tactical levels, be a process champion, and responsible for supporting the success of the Real Estate portfolio, fostering a project-oriented culture, and maximizing the value of the PMO to the organisation. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, welead the way,serve with integrity, take care of each other ,fosterinclusion, andcollaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity The PMO Analyst will support the Head of PMO, coordinating activities across the UK real estate portfolio. The roles core responsibilities include: Assist Real Estate Project Managers in the planning, scheduling, and tracking of property-related projects, including new office fit-outs, refurbishments, lease renewals, and disposals. Coordinate project meetings, prepare agendas, record minutes, and track action items to ensure timely follow-up on property development and management tasks. Manage and maintain comprehensive project documentation, including contracts, permits, architectural drawings, vendor agreements, and reports, ensuring they are accurately filed, version controlled, and readily accessible. Support the onboarding and offboarding of project resources, including external consultants, contractors, and vendors specific to real estate initiatives. Risk & Issue Management (Managing Quality & Risk) Actively monitor and report on project risks and issues, particularly those impacting real estate project timelines, budgets, or regulatory compliance. Ensure all real estate project activities adhere to Deloitte's quality and risk protocols, as well as relevant property regulations, confidentiality, data security, and privacy responsibilities. Escalate potential concerns or deviations from project plans to PMO leadership promptly. Collect, assimilate, and prepare data related to real estate project performance, costs, and resource utilisation. Assist in creating and maintaining dashboards and visualisations (e.g., using tools like Power BI, Smartsheets, or ) to present key property portfolio metrics, project progress, and financial performance. Maintain accurate records of property-related data, such as lease agreements, occupancy rates, space utilisation, and asset registers. Simplify complex real estate data into clear, actionable messages for project teams and senior stakeholders. Communication & Stakeholder Engagement (Effective Communication) Facilitate clear and effective communication between the Real Estate PMO, internal Real Estate teams, external contractors, landlords, and other key business unit stakeholders. Ensure timely dissemination of project status updates, changes, and key decisions impacting the real estate portfolio. Manage expectations by engaging in honest and transparent conversations with stakeholders, proactively addressing potential misalignments. Foster a collaborative environment by respecting diverse contributions and supporting team members across various real estate projects. Operational Efficiency & Continuous Improvement (Managing Change & Tech Savviness) Contribute to the development and refinement of PMO processes, playbooks, and tools specifically tailored for real estate project management. Adapt to changing project priorities and the dynamic real estate environment with resilience and a positive attitude. Leverage appropriate technological tools and enablers to improve project operations and administrative efficiency within the real estate function. Professional Conduct & Integrity (Managing Quality & Risk) Act with integrity and honesty, upholding Deloitte's ethical and professional standards in all interactions and tasks. Complete all compliance obligations and training on a timely basis. Demonstrate professional judgment in all administrative tasks, ensuring quality work and safeguarding confidential property and project information. Connect to your skills and professional experience You demonstrate very strong project and programme management and organisational skills, with significant experience in managing workstreams, and take a logical and methodical approach to problem solving. You can work under pressure, often in the face of time constraints and competing priorities and able to demonstrate excellent interpersonal skills. An ideal candidate will have broad-based Real Estate experience built through a previous PMO role. A background in Real Estate project/ programme or portfolio delivery will also be suitable. You will be: An enthusiastic self-starter with strong analytical skills and effective presentation and communication skills Have experience in a professional Real Estate environment, specifically in the delivery of capital projects. Demonstrate an ability to prioritise and manage large number of projects / tasks simultaneously Show strong written, verbal, presentation and analytical skills Have experience in developing, planning and executing projects Be highly proficient in excel, word and powerpoint Have excellent communication and stakeholder management skills, adapting to different audiences Be confident in facilitating meetings and running engagement sessions Connect to your business - Enabling Functions Collaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us. Our job is to make sure all our people (and visiting clients) work in accessible, flexible and inspiring spaces. Working in partnership with our colleagues in facilities and front of house, we look after all our office buildings, along with most of the services provided within them. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "Deloitte's a large, complex and fast-paced organization but it's open to new ideas. Everyone is encouraged to show initiative and challenge the norm." - Lisa, Enabling Functions Our hybrid working policy You'll be based in London with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Our commitment to you Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard . click apply for full job details
Engineering Manager (Job Ref: 3952) Salary: £55,581 Location: York Way Depot, Freight Lane, York Way London N1C 4BE Hours per week: 36 Contract Type: Permanent/Full Time Closing Date: Thursday 22 nd January 2026 Interview: TBC Please note we cannot consider any previous applications from within the last 12 months About Camden Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We're home to the most important conversations happening today and we're making radical social change a reality, so that nobody gets left behind. Here's where you can help decide a better future for us all About CATS Camden Accessible Travel Solutions (CATS) is the Council's in-house transport service. It is based within York Way Depot, in King's Cross, London and sits within the Environment and Sustainability Directorate under Supporting Communities. The service is responsible for a wide range of transport related services including the provision of accessible buses for children and adults, taxi bookings, fleet maintenance, an MOT service, driver training, fuel provision and manages a range of concessionary travel schemes. What You'll Be Doing / How You'll Be Involved The Engineering Team is responsible for the management of the Council's fleet of vehicles (circa 330), ensuring compliance is maintained through planned vehicle inspections and scheduled maintenance tasks. The team also incorporates the workshop and MOT Centre and is responsible for health and safety compliance within the wider depot, in consultation with Corporate Property and Health and Safety. The Engineering Manager is a key member of the service management team within CATS and plays a lead role in ensuring compliance for staff members, vehicles, the depot and equipment maintenance. This role also leads on decarbonisation of all vehicles as well as improving the service, ensuring that our service delivery and outputs are of the highest standards. This post is exempt from the Rehabilitation of Offenders Act and will require an Enhanced DBS. Please note Camden also offers the DBS update service, All About You To find out more about what it is like to work at Camden, meet some of our People by visiting . To be considered for this exciting opportunity its essential the successful candidate has a Level 3 or above Engineer Qualification. Additionally, you must hold current Certificate of Professional Competence in Road Haulage (National Freight / Passenger Transport) gained by examination, a Full UK Driving License as well as PCV/ and or HGV driving license and possesses relevant experience in a similar post. We are looking for a highly organised and diligent self starter to contribute to the long-term planning and strategy of the transportation department. This could include initiatives to improve service efficiency, reduce costs, or implement new technologies such as telematics systems or automated routing software. You will contribute to the long-term success of the transportation department requires strategic vision which include conduct regular reviews of transportation performance metrics to identify strengths, weaknesses, opportunities, and threats. Collaborate with other departments to align transportation strategies with overall business objectives. Stay informed about industry trends and emerging technologies to identify opportunities for innovation and improvement. Lead on service transformation and continuous improvement as well as the key driver to our ambitious plans of decarbonization our fleet of vehicles by 2030 To ensure that Driving Legislation is adhered to and that Drivers have the required qualifications and training. The ideal candidate will have a sound engineering background in the maintenance/repair of multiple types of vehicles ranging from vans, PCV buses and large goods vehicles. You will have an excellent knowledge of all Operators License requirements and any other statutory and/or regulatory requirements in the management of Fleet and Passenger Services; inclusive of Vehicle Maintenance, the MOT Bay and Transport Operations. This role requires effective communication and coordination with other departments within the Camden, suppliers, and clients are essential. You will act as the point of contact between different stakeholders in ensuring the seamless flow of information and services. Additionally, you will provide professional expert, technical and management support to a team of Officers and Workshop staff members within the Engineering Team. The post holder will provide direct line management support to the Operations Manager and three Fleet Officers as well as apprentices. We strongly encourage applicants to write their applications themselves. While we understand the growing use of AI tools, we believe that personal reflection and authenticity are key to a strong application. Please avoid using AI-generated content when applying. What We Offer At Camden, you'll receive a host of benefits including: 27 days annual leave for new starters, rising to 31 days after 5 years Local Government Pension Scheme Flexible working opportunities Interest free loans Access to our incredible staff networks Career development and training Wellbeing support and activities Visit for more details. Inclusion and Belonging At Camden, we want every colleague to feel they belong and can thrive. We welcome applications from all parts of our community, and particularly encourage people from Black, Asian and Other Ethnic Heritage communities, LGBTQ+ people, disabled and neurodiverse people, survivors of domestic abuse, and those from lower socio-economic backgrounds or with care experience. We know that different voices and perspectives make us stronger, and we are committed to providing the support, adjustments and flexibility people need to succeed. Click here for more information on our commitment. To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit Asking for Adjustments Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on , at or post to 5 Pancras Square, London, N1C 4AG. Anonymised Application - in keeping with Camden's commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.
Jan 10, 2026
Full time
Engineering Manager (Job Ref: 3952) Salary: £55,581 Location: York Way Depot, Freight Lane, York Way London N1C 4BE Hours per week: 36 Contract Type: Permanent/Full Time Closing Date: Thursday 22 nd January 2026 Interview: TBC Please note we cannot consider any previous applications from within the last 12 months About Camden Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We're home to the most important conversations happening today and we're making radical social change a reality, so that nobody gets left behind. Here's where you can help decide a better future for us all About CATS Camden Accessible Travel Solutions (CATS) is the Council's in-house transport service. It is based within York Way Depot, in King's Cross, London and sits within the Environment and Sustainability Directorate under Supporting Communities. The service is responsible for a wide range of transport related services including the provision of accessible buses for children and adults, taxi bookings, fleet maintenance, an MOT service, driver training, fuel provision and manages a range of concessionary travel schemes. What You'll Be Doing / How You'll Be Involved The Engineering Team is responsible for the management of the Council's fleet of vehicles (circa 330), ensuring compliance is maintained through planned vehicle inspections and scheduled maintenance tasks. The team also incorporates the workshop and MOT Centre and is responsible for health and safety compliance within the wider depot, in consultation with Corporate Property and Health and Safety. The Engineering Manager is a key member of the service management team within CATS and plays a lead role in ensuring compliance for staff members, vehicles, the depot and equipment maintenance. This role also leads on decarbonisation of all vehicles as well as improving the service, ensuring that our service delivery and outputs are of the highest standards. This post is exempt from the Rehabilitation of Offenders Act and will require an Enhanced DBS. Please note Camden also offers the DBS update service, All About You To find out more about what it is like to work at Camden, meet some of our People by visiting . To be considered for this exciting opportunity its essential the successful candidate has a Level 3 or above Engineer Qualification. Additionally, you must hold current Certificate of Professional Competence in Road Haulage (National Freight / Passenger Transport) gained by examination, a Full UK Driving License as well as PCV/ and or HGV driving license and possesses relevant experience in a similar post. We are looking for a highly organised and diligent self starter to contribute to the long-term planning and strategy of the transportation department. This could include initiatives to improve service efficiency, reduce costs, or implement new technologies such as telematics systems or automated routing software. You will contribute to the long-term success of the transportation department requires strategic vision which include conduct regular reviews of transportation performance metrics to identify strengths, weaknesses, opportunities, and threats. Collaborate with other departments to align transportation strategies with overall business objectives. Stay informed about industry trends and emerging technologies to identify opportunities for innovation and improvement. Lead on service transformation and continuous improvement as well as the key driver to our ambitious plans of decarbonization our fleet of vehicles by 2030 To ensure that Driving Legislation is adhered to and that Drivers have the required qualifications and training. The ideal candidate will have a sound engineering background in the maintenance/repair of multiple types of vehicles ranging from vans, PCV buses and large goods vehicles. You will have an excellent knowledge of all Operators License requirements and any other statutory and/or regulatory requirements in the management of Fleet and Passenger Services; inclusive of Vehicle Maintenance, the MOT Bay and Transport Operations. This role requires effective communication and coordination with other departments within the Camden, suppliers, and clients are essential. You will act as the point of contact between different stakeholders in ensuring the seamless flow of information and services. Additionally, you will provide professional expert, technical and management support to a team of Officers and Workshop staff members within the Engineering Team. The post holder will provide direct line management support to the Operations Manager and three Fleet Officers as well as apprentices. We strongly encourage applicants to write their applications themselves. While we understand the growing use of AI tools, we believe that personal reflection and authenticity are key to a strong application. Please avoid using AI-generated content when applying. What We Offer At Camden, you'll receive a host of benefits including: 27 days annual leave for new starters, rising to 31 days after 5 years Local Government Pension Scheme Flexible working opportunities Interest free loans Access to our incredible staff networks Career development and training Wellbeing support and activities Visit for more details. Inclusion and Belonging At Camden, we want every colleague to feel they belong and can thrive. We welcome applications from all parts of our community, and particularly encourage people from Black, Asian and Other Ethnic Heritage communities, LGBTQ+ people, disabled and neurodiverse people, survivors of domestic abuse, and those from lower socio-economic backgrounds or with care experience. We know that different voices and perspectives make us stronger, and we are committed to providing the support, adjustments and flexibility people need to succeed. Click here for more information on our commitment. To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit Asking for Adjustments Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on , at or post to 5 Pancras Square, London, N1C 4AG. Anonymised Application - in keeping with Camden's commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.
Complaints Manager Our client is a chartered Loss Adjusters servicing the Property Latent Defects Insurance market across the UK. Established in 2013, with offices in Shrewsbury, Cheltenham and London, they are entering an exciting period of growth to meet the needs of their expanding client base. They are seeking a proactive and experienced Complaints Manager to lead their complaint's function, managing a team of three Complaints Handlers. You will oversee complex insurance complaints, multi-departmental issues, and contentious cases, ensuring resolution at the earliest opportunity while embedding a culture of continuous improvement across the business. Key Responsibilities Leadership & Team Management: Lead, mentor, and develop a team of three Complaints Handlers, ensuring high performance and professional growth. Allocate workloads effectively, monitor progress, and provide guidance on complex or contentious complaints. Foster a collaborative, supportive, and compliant team culture. Complaints Oversight & Resolution: Oversee the handling of complex, and contentious complaints, ensuring timely and robust resolution. Provide expert advice on complaints regulations and handling, ensuring compliance with evolving industry standards. Scrutinise complaints for potential reputational risks and escalate to Directors when necessary. Policy & Compliance: Ensure the complaints policy is developed, reviewed, and maintained in line with DISP, ICOBS and Customer Duty requirements. Oversee Ombudsman referrals and ensure responses meet regulatory and professional standards. Safeguard confidentiality and GDPR compliance across all complaints processes. Analysis & Reporting: Conduct root cause analysis of complaints and feed insights back into business processes to prevent recurrence. Produce high-quality reports for effective management oversight. Ensure lessons learned are communicated across the business to drive service improvements. Stakeholder Engagement: Work closely with line managers and claims teams to gain a full understanding of issues and support early resolution. Provide training and guidance to ensure all staff can identify potential complaints and refer them promptly in line with regulatory requirements and internal procedures Communicate effectively with service users, complainants, and external organisations, including Ombudsman services. Skills & Experience Required: Proven experience in complaints management within an insurance setting, ideally with leadership responsibilities. Strong understanding of the principles and components of the Complaints Process. Demonstrable experience handling complex and contentious complaints with professionalism under pressure. Experience in developing and embedding compliant systems and processes. Knowledge of issues concerning vulnerable people and ability to handle communications sensitively. Excellent written skills for drafting investigation reports, executive summaries, and formal responses. Strong verbal communication skills, able to engage confidently with staff at all levels, service users, and external stakeholders. Experience of Ombudsman referrals and regulatory compliance. Working knowledge of DISP, ICOBS and Customer Duty requirements. Ability to manage multiple priorities, deadlines, and de-escalate aggressive behaviour with empathy and firmness. Benefits: Enhanced company pension Cycle to work scheme Life Insurance (after probation) Private Medical Insurance (after probation) Employee Assistance Programme Free gym membership Tech scheme About the company Our client is proud to be a market leader in latent defect insurance claims management. Since their founding in 2013, they've built a reputation for excellence, integrity, and innovation in the insurance and construction sectors. Their team is trusted by major insurers to deliver expert, efficient, and fair claims solutions that protect both property and peace of mind. They believe their people are their greatest asset. That's why they foster a collaborative, supportive, and forward-thinking work environment where every team member is empowered to grow, contribute, and make a real impact. Whether you're an experienced professional or just starting your career, you'll find opportunities to develop your skills, take on meaningful challenges, and be part of a company that values your voice. Interested? Click Apply to complete your application.
Jan 10, 2026
Full time
Complaints Manager Our client is a chartered Loss Adjusters servicing the Property Latent Defects Insurance market across the UK. Established in 2013, with offices in Shrewsbury, Cheltenham and London, they are entering an exciting period of growth to meet the needs of their expanding client base. They are seeking a proactive and experienced Complaints Manager to lead their complaint's function, managing a team of three Complaints Handlers. You will oversee complex insurance complaints, multi-departmental issues, and contentious cases, ensuring resolution at the earliest opportunity while embedding a culture of continuous improvement across the business. Key Responsibilities Leadership & Team Management: Lead, mentor, and develop a team of three Complaints Handlers, ensuring high performance and professional growth. Allocate workloads effectively, monitor progress, and provide guidance on complex or contentious complaints. Foster a collaborative, supportive, and compliant team culture. Complaints Oversight & Resolution: Oversee the handling of complex, and contentious complaints, ensuring timely and robust resolution. Provide expert advice on complaints regulations and handling, ensuring compliance with evolving industry standards. Scrutinise complaints for potential reputational risks and escalate to Directors when necessary. Policy & Compliance: Ensure the complaints policy is developed, reviewed, and maintained in line with DISP, ICOBS and Customer Duty requirements. Oversee Ombudsman referrals and ensure responses meet regulatory and professional standards. Safeguard confidentiality and GDPR compliance across all complaints processes. Analysis & Reporting: Conduct root cause analysis of complaints and feed insights back into business processes to prevent recurrence. Produce high-quality reports for effective management oversight. Ensure lessons learned are communicated across the business to drive service improvements. Stakeholder Engagement: Work closely with line managers and claims teams to gain a full understanding of issues and support early resolution. Provide training and guidance to ensure all staff can identify potential complaints and refer them promptly in line with regulatory requirements and internal procedures Communicate effectively with service users, complainants, and external organisations, including Ombudsman services. Skills & Experience Required: Proven experience in complaints management within an insurance setting, ideally with leadership responsibilities. Strong understanding of the principles and components of the Complaints Process. Demonstrable experience handling complex and contentious complaints with professionalism under pressure. Experience in developing and embedding compliant systems and processes. Knowledge of issues concerning vulnerable people and ability to handle communications sensitively. Excellent written skills for drafting investigation reports, executive summaries, and formal responses. Strong verbal communication skills, able to engage confidently with staff at all levels, service users, and external stakeholders. Experience of Ombudsman referrals and regulatory compliance. Working knowledge of DISP, ICOBS and Customer Duty requirements. Ability to manage multiple priorities, deadlines, and de-escalate aggressive behaviour with empathy and firmness. Benefits: Enhanced company pension Cycle to work scheme Life Insurance (after probation) Private Medical Insurance (after probation) Employee Assistance Programme Free gym membership Tech scheme About the company Our client is proud to be a market leader in latent defect insurance claims management. Since their founding in 2013, they've built a reputation for excellence, integrity, and innovation in the insurance and construction sectors. Their team is trusted by major insurers to deliver expert, efficient, and fair claims solutions that protect both property and peace of mind. They believe their people are their greatest asset. That's why they foster a collaborative, supportive, and forward-thinking work environment where every team member is empowered to grow, contribute, and make a real impact. Whether you're an experienced professional or just starting your career, you'll find opportunities to develop your skills, take on meaningful challenges, and be part of a company that values your voice. Interested? Click Apply to complete your application.
Belfast, Birmingham, Bristol, Cardiff, Edinburgh, Glasgow, Leeds, Manchester, Milton Keynes, Newcastle, Nottingham, Reading Business Line Enabling Functions Job Type Permanent / FTC Date published 19-Dec-2025 21609 Connect to your Industry The Real Estate team is responsible for the delivery of a Portfolio, made up of Programmes and Projects across multiple geographies, including UK & NSE. Within that Real Estate Team the PMO function steers and supports four Workstreams - Estate Management, Workplace Strategy, Capital Project Delivery and Change & Communications. The PMO provides strategic direction, oversight, governance and is responsible for consistency and standards of Project Management across all Real Estate activity. The PMO Analyst will operate at the strategic and tactical levels, be a process champion, and responsible for supporting the success of the Real Estate portfolio, fostering a project-oriented culture, and maximizing the value of the PMO to the organisation. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, welead the way,serve with integrity, take care of each other ,fosterinclusion, andcollaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity The PMO Analyst will support the Head of PMO, coordinating activities across the UK real estate portfolio. The roles core responsibilities include: Assist Real Estate Project Managers in the planning, scheduling, and tracking of property-related projects, including new office fit-outs, refurbishments, lease renewals, and disposals. Coordinate project meetings, prepare agendas, record minutes, and track action items to ensure timely follow-up on property development and management tasks. Manage and maintain comprehensive project documentation, including contracts, permits, architectural drawings, vendor agreements, and reports, ensuring they are accurately filed, version controlled, and readily accessible. Support the onboarding and offboarding of project resources, including external consultants, contractors, and vendors specific to real estate initiatives. Risk & Issue Management (Managing Quality & Risk) Actively monitor and report on project risks and issues, particularly those impacting real estate project timelines, budgets, or regulatory compliance. Ensure all real estate project activities adhere to Deloitte's quality and risk protocols, as well as relevant property regulations, confidentiality, data security, and privacy responsibilities. Escalate potential concerns or deviations from project plans to PMO leadership promptly. Collect, assimilate, and prepare data related to real estate project performance, costs, and resource utilisation. Assist in creating and maintaining dashboards and visualisations (e.g., using tools like Power BI, Smartsheets, or ) to present key property portfolio metrics, project progress, and financial performance. Maintain accurate records of property-related data, such as lease agreements, occupancy rates, space utilisation, and asset registers. Simplify complex real estate data into clear, actionable messages for project teams and senior stakeholders. Communication & Stakeholder Engagement (Effective Communication) Facilitate clear and effective communication between the Real Estate PMO, internal Real Estate teams, external contractors, landlords, and other key business unit stakeholders. Ensure timely dissemination of project status updates, changes, and key decisions impacting the real estate portfolio. Manage expectations by engaging in honest and transparent conversations with stakeholders, proactively addressing potential misalignments. Foster a collaborative environment by respecting diverse contributions and supporting team members across various real estate projects. Operational Efficiency & Continuous Improvement (Managing Change & Tech Savviness) Contribute to the development and refinement of PMO processes, playbooks, and tools specifically tailored for real estate project management. Adapt to changing project priorities and the dynamic real estate environment with resilience and a positive attitude. Leverage appropriate technological tools and enablers to improve project operations and administrative efficiency within the real estate function. Professional Conduct & Integrity (Managing Quality & Risk) Act with integrity and honesty, upholding Deloitte's ethical and professional standards in all interactions and tasks. Complete all compliance obligations and training on a timely basis. Demonstrate professional judgment in all administrative tasks, ensuring quality work and safeguarding confidential property and project information. Connect to your skills and professional experience You demonstrate very strong project and programme management and organisational skills, with significant experience in managing workstreams, and take a logical and methodical approach to problem solving. You can work under pressure, often in the face of time constraints and competing priorities and able to demonstrate excellent interpersonal skills. An ideal candidate will have broad-based Real Estate experience built through a previous PMO role. A background in Real Estate project/ programme or portfolio delivery will also be suitable. You will be: An enthusiastic self-starter with strong analytical skills and effective presentation and communication skills Have experience in a professional Real Estate environment, specifically in the delivery of capital projects. Demonstrate an ability to prioritise and manage large number of projects / tasks simultaneously Show strong written, verbal, presentation and analytical skills Have experience in developing, planning and executing projects Be highly proficient in excel, word and powerpoint Have excellent communication and stakeholder management skills, adapting to different audiences Be confident in facilitating meetings and running engagement sessions Connect to your business - Enabling Functions Collaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us. Our job is to make sure all our people (and visiting clients) work in accessible, flexible and inspiring spaces. Working in partnership with our colleagues in facilities and front of house, we look after all our office buildings, along with most of the services provided within them. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "Deloitte's a large, complex and fast-paced organization but it's open to new ideas. Everyone is encouraged to show initiative and challenge the norm." - Lisa, Enabling Functions Our hybrid working policy You'll be based in London with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Our commitment to you Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard . click apply for full job details
Jan 10, 2026
Full time
Belfast, Birmingham, Bristol, Cardiff, Edinburgh, Glasgow, Leeds, Manchester, Milton Keynes, Newcastle, Nottingham, Reading Business Line Enabling Functions Job Type Permanent / FTC Date published 19-Dec-2025 21609 Connect to your Industry The Real Estate team is responsible for the delivery of a Portfolio, made up of Programmes and Projects across multiple geographies, including UK & NSE. Within that Real Estate Team the PMO function steers and supports four Workstreams - Estate Management, Workplace Strategy, Capital Project Delivery and Change & Communications. The PMO provides strategic direction, oversight, governance and is responsible for consistency and standards of Project Management across all Real Estate activity. The PMO Analyst will operate at the strategic and tactical levels, be a process champion, and responsible for supporting the success of the Real Estate portfolio, fostering a project-oriented culture, and maximizing the value of the PMO to the organisation. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, welead the way,serve with integrity, take care of each other ,fosterinclusion, andcollaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity The PMO Analyst will support the Head of PMO, coordinating activities across the UK real estate portfolio. The roles core responsibilities include: Assist Real Estate Project Managers in the planning, scheduling, and tracking of property-related projects, including new office fit-outs, refurbishments, lease renewals, and disposals. Coordinate project meetings, prepare agendas, record minutes, and track action items to ensure timely follow-up on property development and management tasks. Manage and maintain comprehensive project documentation, including contracts, permits, architectural drawings, vendor agreements, and reports, ensuring they are accurately filed, version controlled, and readily accessible. Support the onboarding and offboarding of project resources, including external consultants, contractors, and vendors specific to real estate initiatives. Risk & Issue Management (Managing Quality & Risk) Actively monitor and report on project risks and issues, particularly those impacting real estate project timelines, budgets, or regulatory compliance. Ensure all real estate project activities adhere to Deloitte's quality and risk protocols, as well as relevant property regulations, confidentiality, data security, and privacy responsibilities. Escalate potential concerns or deviations from project plans to PMO leadership promptly. Collect, assimilate, and prepare data related to real estate project performance, costs, and resource utilisation. Assist in creating and maintaining dashboards and visualisations (e.g., using tools like Power BI, Smartsheets, or ) to present key property portfolio metrics, project progress, and financial performance. Maintain accurate records of property-related data, such as lease agreements, occupancy rates, space utilisation, and asset registers. Simplify complex real estate data into clear, actionable messages for project teams and senior stakeholders. Communication & Stakeholder Engagement (Effective Communication) Facilitate clear and effective communication between the Real Estate PMO, internal Real Estate teams, external contractors, landlords, and other key business unit stakeholders. Ensure timely dissemination of project status updates, changes, and key decisions impacting the real estate portfolio. Manage expectations by engaging in honest and transparent conversations with stakeholders, proactively addressing potential misalignments. Foster a collaborative environment by respecting diverse contributions and supporting team members across various real estate projects. Operational Efficiency & Continuous Improvement (Managing Change & Tech Savviness) Contribute to the development and refinement of PMO processes, playbooks, and tools specifically tailored for real estate project management. Adapt to changing project priorities and the dynamic real estate environment with resilience and a positive attitude. Leverage appropriate technological tools and enablers to improve project operations and administrative efficiency within the real estate function. Professional Conduct & Integrity (Managing Quality & Risk) Act with integrity and honesty, upholding Deloitte's ethical and professional standards in all interactions and tasks. Complete all compliance obligations and training on a timely basis. Demonstrate professional judgment in all administrative tasks, ensuring quality work and safeguarding confidential property and project information. Connect to your skills and professional experience You demonstrate very strong project and programme management and organisational skills, with significant experience in managing workstreams, and take a logical and methodical approach to problem solving. You can work under pressure, often in the face of time constraints and competing priorities and able to demonstrate excellent interpersonal skills. An ideal candidate will have broad-based Real Estate experience built through a previous PMO role. A background in Real Estate project/ programme or portfolio delivery will also be suitable. You will be: An enthusiastic self-starter with strong analytical skills and effective presentation and communication skills Have experience in a professional Real Estate environment, specifically in the delivery of capital projects. Demonstrate an ability to prioritise and manage large number of projects / tasks simultaneously Show strong written, verbal, presentation and analytical skills Have experience in developing, planning and executing projects Be highly proficient in excel, word and powerpoint Have excellent communication and stakeholder management skills, adapting to different audiences Be confident in facilitating meetings and running engagement sessions Connect to your business - Enabling Functions Collaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us. Our job is to make sure all our people (and visiting clients) work in accessible, flexible and inspiring spaces. Working in partnership with our colleagues in facilities and front of house, we look after all our office buildings, along with most of the services provided within them. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "Deloitte's a large, complex and fast-paced organization but it's open to new ideas. Everyone is encouraged to show initiative and challenge the norm." - Lisa, Enabling Functions Our hybrid working policy You'll be based in London with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Our commitment to you Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard . click apply for full job details
Our client is looking for a Residential Asset Manager, reporting to the Investment Director and Fund Manager, on a 9-10 month Fixed Term Contract. They are London based with an established collaborative and hybrid working culture. Client Details Our client has c.20 years track record investing and managing UK Single Family Housing assets. They are well established fund manager with strong performance returns for institutional investors. Description Manage a large UK portfolio of residential assets, ensuring optimal performance and returns. Manage third party property managers, working closely with them to make decisions and drive portfolio performance. Manage weekly, monthly, and quarterly reporting processes with property managers, leading regular performance calls and providing instructions on behalf of the investment manager. Monitor and manage portfolio KPIs, including voids, arrears, and expenditure. Oversee all lettings activity, approving rental quotes and offers proposed by third party managers. Implement and refine processes to ensure effective portfolio management. Analyse management information to identify opportunities for performance optimisation. Drive value-add initiatives for existing assets, such as refurbishments to enhance rental income or sale values. Collaborate with property managers to resolve issues and disputes, ensuring a smooth customer experience. Maintain high standards of institutional management and promote best practices across internal and external teams. Profile The successful Client-side Real Estate Asset Manager (Residential) should have: Strong experience in property management within the financial services industry. Strong rapport-building and communication skills, with a track record of managing multiple relationships within one role. Knowledge of residential asset management and associated regulations. Proficiency in preparing and analysing reports. Excellent organisational and deadline management skills. Track record of communicating results effectively with internal and external stakeholders. Job Offer Competitive compensation. Hybrid working. Depending on 2026 portfolio growth, there may be a chance to extend or go permanent.
Jan 10, 2026
Contractor
Our client is looking for a Residential Asset Manager, reporting to the Investment Director and Fund Manager, on a 9-10 month Fixed Term Contract. They are London based with an established collaborative and hybrid working culture. Client Details Our client has c.20 years track record investing and managing UK Single Family Housing assets. They are well established fund manager with strong performance returns for institutional investors. Description Manage a large UK portfolio of residential assets, ensuring optimal performance and returns. Manage third party property managers, working closely with them to make decisions and drive portfolio performance. Manage weekly, monthly, and quarterly reporting processes with property managers, leading regular performance calls and providing instructions on behalf of the investment manager. Monitor and manage portfolio KPIs, including voids, arrears, and expenditure. Oversee all lettings activity, approving rental quotes and offers proposed by third party managers. Implement and refine processes to ensure effective portfolio management. Analyse management information to identify opportunities for performance optimisation. Drive value-add initiatives for existing assets, such as refurbishments to enhance rental income or sale values. Collaborate with property managers to resolve issues and disputes, ensuring a smooth customer experience. Maintain high standards of institutional management and promote best practices across internal and external teams. Profile The successful Client-side Real Estate Asset Manager (Residential) should have: Strong experience in property management within the financial services industry. Strong rapport-building and communication skills, with a track record of managing multiple relationships within one role. Knowledge of residential asset management and associated regulations. Proficiency in preparing and analysing reports. Excellent organisational and deadline management skills. Track record of communicating results effectively with internal and external stakeholders. Job Offer Competitive compensation. Hybrid working. Depending on 2026 portfolio growth, there may be a chance to extend or go permanent.
2 years Fixed Term Full Time - 40 hours Our client are looking to recruit an Assistant Site Manager to join our team based in East London, Hackney E8 & E2, (role will be based onsite) About the Role Joining them as an Assistant Site Manager, you'll support delivery teams, assessing resource requirements and will be supporting the management of the day-to-day activities. You'll ensure that all team objectives are met within overall time, cost, and budget constraints. You'll drive excellent service standards, influencing profitability and basic budget management, Health, Safety & Environmental management, and compliance, whilst ensuring exceptional customer relationships are maintained. With a detailed understanding of operational, commercial, and contractual KPIs, you'll manage and maximise operational service delivery and productivity, promoting a clear focus on quality assurance, service accessibility and responsiveness, maximining client involvement and feedback. This is an opportunity to grow the client base and grow with the company. You will support the Site Manager to ensure all client enquiries, issues and requests are actioned and resolved within appropriate timescales and support effective management of engineers and subcontractors, providing support on technical issues and performance management. About You Due to nature of the role a UK driving licence is required. Candidates will have proven experience in a similar role. You will hold an NVQ Level 6, First Aid at Work qualification and a SMSTS qualification. Ideally you will also hold a CISRS Scaffolding Inspection qualification. It's important that you have some Scaffolding & Flat Roofing Knowledge. Benefits: Company Car / Allowance Profit Share Discretionary Annual Bonus Scheme 26 Days Holiday plus Bank Holidays Enhanced Pension Plan Private Health Insurance or Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more) Life Assurance & Accident Cover Share Save Enhanced Maternity & Paternity Pay Work Perks Discounts & Vouchers Buy Holiday Scheme Flexible Working & Flexible Bank Holidays Cycle to Work Volunteering (2 days paid) Learning & Development Opportunities Extensive Wellbeing Support, including EAP Loyalty & Values Awards Funded Professional Subscription About them Our client provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities they serve. Their services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works. With over 1000 employees, they focus on a culture which puts people at the core of everything they do, encourages innovative thinking and always puts their customer first. Build your career with a leading property services company, where they recognise that diversity of thought and talented people are key to their success. MSPS are proud to support the resettlement of armed forces personnel They shortlist and interview for their roles throughout the duration of the advert. Therefore, they would encourage you to submit your application as soon as possible to avoid disappointment. They reserve the right to close any of their adverts prior to the stated closing date should they have a high volume of appropriate candidates. Please refer to full job description upon completing your application.
Jan 10, 2026
Full time
2 years Fixed Term Full Time - 40 hours Our client are looking to recruit an Assistant Site Manager to join our team based in East London, Hackney E8 & E2, (role will be based onsite) About the Role Joining them as an Assistant Site Manager, you'll support delivery teams, assessing resource requirements and will be supporting the management of the day-to-day activities. You'll ensure that all team objectives are met within overall time, cost, and budget constraints. You'll drive excellent service standards, influencing profitability and basic budget management, Health, Safety & Environmental management, and compliance, whilst ensuring exceptional customer relationships are maintained. With a detailed understanding of operational, commercial, and contractual KPIs, you'll manage and maximise operational service delivery and productivity, promoting a clear focus on quality assurance, service accessibility and responsiveness, maximining client involvement and feedback. This is an opportunity to grow the client base and grow with the company. You will support the Site Manager to ensure all client enquiries, issues and requests are actioned and resolved within appropriate timescales and support effective management of engineers and subcontractors, providing support on technical issues and performance management. About You Due to nature of the role a UK driving licence is required. Candidates will have proven experience in a similar role. You will hold an NVQ Level 6, First Aid at Work qualification and a SMSTS qualification. Ideally you will also hold a CISRS Scaffolding Inspection qualification. It's important that you have some Scaffolding & Flat Roofing Knowledge. Benefits: Company Car / Allowance Profit Share Discretionary Annual Bonus Scheme 26 Days Holiday plus Bank Holidays Enhanced Pension Plan Private Health Insurance or Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more) Life Assurance & Accident Cover Share Save Enhanced Maternity & Paternity Pay Work Perks Discounts & Vouchers Buy Holiday Scheme Flexible Working & Flexible Bank Holidays Cycle to Work Volunteering (2 days paid) Learning & Development Opportunities Extensive Wellbeing Support, including EAP Loyalty & Values Awards Funded Professional Subscription About them Our client provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities they serve. Their services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works. With over 1000 employees, they focus on a culture which puts people at the core of everything they do, encourages innovative thinking and always puts their customer first. Build your career with a leading property services company, where they recognise that diversity of thought and talented people are key to their success. MSPS are proud to support the resettlement of armed forces personnel They shortlist and interview for their roles throughout the duration of the advert. Therefore, they would encourage you to submit your application as soon as possible to avoid disappointment. They reserve the right to close any of their adverts prior to the stated closing date should they have a high volume of appropriate candidates. Please refer to full job description upon completing your application.
A prestigious hotel in Broadway is seeking a Maintenance & Estate Manager to ensure high standards in property management while leading a diverse team. This hands-on role involves both practical maintenance work and office responsibilities, including budget management and compliance. Ideal candidates will possess leadership experience, problem-solving skills, and financial acumen. Enjoy a competitive salary of £50,000 and various perks including discounts and staff accommodation while contributing to a renowned establishment.
Jan 10, 2026
Full time
A prestigious hotel in Broadway is seeking a Maintenance & Estate Manager to ensure high standards in property management while leading a diverse team. This hands-on role involves both practical maintenance work and office responsibilities, including budget management and compliance. Ideal candidates will possess leadership experience, problem-solving skills, and financial acumen. Enjoy a competitive salary of £50,000 and various perks including discounts and staff accommodation while contributing to a renowned establishment.
Join Our Team as a Contracts Manager! Location: North West Contract Type: Permanent Driving Required: Yes Are you passionate about making a positive impact on housing and sustainability? Do you thrive in a dynamic environment where your expertise can drive meaningful change? If so, we invite you to apply for the role of Contracts Manager within our Asset Management team! Our mission is to ensure that homes are safe, warm, and sustainable for generations to come. As the Contracts Manager, you'll play a crucial role in leading our Warm Homes Programme, overseeing contracts from initial procurement to practical completion, ensuring quality, compliance and value for money. What You'll Do: Lead the Warm Homes Programme: Manage contracts and ensure successful delivery, while minimising disruption to residents. Ensure Compliance: Oversee the administration of Principal Contractors and Retrofit Assessment service providers. Manage Budgets: Achieve annual budgets and milestones in accordance with financial regulations. Strengthen Partnerships: Collaborate with external partners and other stakeholders to secure funding and drive energy efficiency initiatives. Support Staff Development: Lead a team including a Building Surveyor, Customer Liaison Officer and Sustainability Coordinator, ensuring performance aligns with corporate objectives. Drive Process Improvements: Enhance working methods and systems to maximise performance, quality standards, and customer care. Health and Safety Oversight: Conduct risk assessments and monitor health and safety during project delivery. What We're Looking For: Qualifications: Higher education in construction, project management, quantity surveying, or a related field. Experience: Proven track record in contract management within property, construction, or asset management, ideally at a senior level. Knowledge: Familiarity with retrofit principles and funding schemes like SHDF, ECO, and LAD is desirable. Skills: Excellent communication, organisational skills, and proficiency in Microsoft Office (especially Excel). Personal Qualities: Resilient, empathetic, and committed to personal development, with a strong sense of integrity and professionalism. Why Join Us? Hybrid Working: Enjoy a flexible work environment that promotes work-life balance. Professional Development: Opportunities for personal and professional growth in property asset management and sustainability. Supportive Team Culture: Work within a vibrant team that values diversity and fosters a positive working atmosphere. Contact Liam Jones on (phone number removed) for further information.
Jan 10, 2026
Full time
Join Our Team as a Contracts Manager! Location: North West Contract Type: Permanent Driving Required: Yes Are you passionate about making a positive impact on housing and sustainability? Do you thrive in a dynamic environment where your expertise can drive meaningful change? If so, we invite you to apply for the role of Contracts Manager within our Asset Management team! Our mission is to ensure that homes are safe, warm, and sustainable for generations to come. As the Contracts Manager, you'll play a crucial role in leading our Warm Homes Programme, overseeing contracts from initial procurement to practical completion, ensuring quality, compliance and value for money. What You'll Do: Lead the Warm Homes Programme: Manage contracts and ensure successful delivery, while minimising disruption to residents. Ensure Compliance: Oversee the administration of Principal Contractors and Retrofit Assessment service providers. Manage Budgets: Achieve annual budgets and milestones in accordance with financial regulations. Strengthen Partnerships: Collaborate with external partners and other stakeholders to secure funding and drive energy efficiency initiatives. Support Staff Development: Lead a team including a Building Surveyor, Customer Liaison Officer and Sustainability Coordinator, ensuring performance aligns with corporate objectives. Drive Process Improvements: Enhance working methods and systems to maximise performance, quality standards, and customer care. Health and Safety Oversight: Conduct risk assessments and monitor health and safety during project delivery. What We're Looking For: Qualifications: Higher education in construction, project management, quantity surveying, or a related field. Experience: Proven track record in contract management within property, construction, or asset management, ideally at a senior level. Knowledge: Familiarity with retrofit principles and funding schemes like SHDF, ECO, and LAD is desirable. Skills: Excellent communication, organisational skills, and proficiency in Microsoft Office (especially Excel). Personal Qualities: Resilient, empathetic, and committed to personal development, with a strong sense of integrity and professionalism. Why Join Us? Hybrid Working: Enjoy a flexible work environment that promotes work-life balance. Professional Development: Opportunities for personal and professional growth in property asset management and sustainability. Supportive Team Culture: Work within a vibrant team that values diversity and fosters a positive working atmosphere. Contact Liam Jones on (phone number removed) for further information.
Estate Agent Branch Manager Are you a Branch Manager wanting more or are you a high performing Assistant Branch Manager, Sales Manager or strong Lister wanting to progress with your career? Are you a DYNAMIC and INSPIRATIONAL leader of people? On target earnings on offer of £55,000. Also being offered is an impressive basic salary of £31,000 depending on experience. In addition you will have the option of a company car or a £4,000 car allowance. Monday to Friday 9.00am to 5:30pm and 9.00am to 5:00pm on Saturdays with 1 Saturday off in 3 (5 day working week). Annual leave entitlement starting at 33 days and increasing with service. Estate Agent Branch Manager This is a role for an enthusiastic, skilled and charismatic Estate Agent seeking a responsible and well paid role with a dynamic and growing business, where success, commitment and hard work is both recognised and rewarded - an excellent salary package awaits you if you match the description. Estate Agent Branch Manager From winning new business to motivating and getting the best out of your team, you will be expected to lead by example and must be professional in your approach to every aspect of the process of selling homes. Estate Agent Branch Manager A minimum of 5 years experience in the Estate Agency industry is required and must include practical experience in valuations and instruction gaining. This is a great role to develop your management skills and help you move upwards on the career ladder. Estate Agent Branch Manager Basic salary £31,000 plus £4,000 car allowance or company car with on target earnings of £55,000. 1 Saturday off in 3 (5 day working week). Annual leave entitlement starting at 33 days and increasing with service. Kings Permanent Recruitment for Estate Agents hits 19 years of successful trading. A milestone to be proud of Kings Permanent Recruitment for Estate Agents is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents and Letting Agents into permanent positions within the Residential Estate Agency Property sector. We cover all specialties of recruitment to include Residential Sales and Lettings, Property and Block Management to include Lettings Coordinators / Progressors, Inventory Clerks, Financial Services to include Mortgage Advisors, Independent Financial Advisors, Protection and Financial Services Administrators, Paraplanning, Land and New Homes and Secretarial / Administration / PA s. Visit Kings Permanent Recruitment for Estate Agents website for online Estate Agency vacancies. Find Steve King on LinkedIn.
Jan 10, 2026
Full time
Estate Agent Branch Manager Are you a Branch Manager wanting more or are you a high performing Assistant Branch Manager, Sales Manager or strong Lister wanting to progress with your career? Are you a DYNAMIC and INSPIRATIONAL leader of people? On target earnings on offer of £55,000. Also being offered is an impressive basic salary of £31,000 depending on experience. In addition you will have the option of a company car or a £4,000 car allowance. Monday to Friday 9.00am to 5:30pm and 9.00am to 5:00pm on Saturdays with 1 Saturday off in 3 (5 day working week). Annual leave entitlement starting at 33 days and increasing with service. Estate Agent Branch Manager This is a role for an enthusiastic, skilled and charismatic Estate Agent seeking a responsible and well paid role with a dynamic and growing business, where success, commitment and hard work is both recognised and rewarded - an excellent salary package awaits you if you match the description. Estate Agent Branch Manager From winning new business to motivating and getting the best out of your team, you will be expected to lead by example and must be professional in your approach to every aspect of the process of selling homes. Estate Agent Branch Manager A minimum of 5 years experience in the Estate Agency industry is required and must include practical experience in valuations and instruction gaining. This is a great role to develop your management skills and help you move upwards on the career ladder. Estate Agent Branch Manager Basic salary £31,000 plus £4,000 car allowance or company car with on target earnings of £55,000. 1 Saturday off in 3 (5 day working week). Annual leave entitlement starting at 33 days and increasing with service. Kings Permanent Recruitment for Estate Agents hits 19 years of successful trading. A milestone to be proud of Kings Permanent Recruitment for Estate Agents is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents and Letting Agents into permanent positions within the Residential Estate Agency Property sector. We cover all specialties of recruitment to include Residential Sales and Lettings, Property and Block Management to include Lettings Coordinators / Progressors, Inventory Clerks, Financial Services to include Mortgage Advisors, Independent Financial Advisors, Protection and Financial Services Administrators, Paraplanning, Land and New Homes and Secretarial / Administration / PA s. Visit Kings Permanent Recruitment for Estate Agents website for online Estate Agency vacancies. Find Steve King on LinkedIn.
Job Description: New Site and Expansions Manager Reporting To: CFO Line Management Responsibility: • Greenfield Opportunities - new developments or property purchase and re-fit • Nursery Expansion oversight Purpose of the Role The New Site and Expansions Manager will lead on all Greenfield opportunities and nursery expansions, managing the full process end to end, including, but not limited to: - Relationships with Developers, Investors, Contractors, etc. - Project Management of all stages of the developments, including timelines - Co-ordination of business resources to ensure a seamless delivery - Maintenance, Operations, Finance, Early Years, Compliance, etc - Co-ordination of external resources as necessary - Ofsted, Legal, Tax, Planning, etc This role has been established to support the Group's strategy to enhance the volume of Greenfield sites, and meet the increasing demand for places at busy nurseries. The role will require close collaboration across numerous internal and external teams to ensure timely and smooth delivery of multiple projects. Key Responsibilities: Project & Site Development Management • Manage the full lifecycle of new-site developments: site acquisition or agreement, due diligence, planning, design, project scheduling, construction or acquisition, fit-out, snagging, final handover and opening. • Oversee expansion projects on existing nurseries, working closely with Area Managers and Childcare Directors to deliver expansions in areas of need. • Produce and maintain project plans / timelines, track milestones, highlight risks or delays, and report status to senior leadership. • Liaise and coordinate with internal teams (Operations, Early Years, People Team, Compliance, Facilities, Finance, Marketing and IT) to ensure the new or expanded site is ready operationally. • Work with external stakeholders: developers, contractors, architects / designers, local authorities (planning, building regulation), regulators, landlords / property owners, suppliers, Ofsted, and external consultants. • Ensure all required statutory and regulatory compliance (e.g., local building regulations, health & safety, early-years regulations / standards). Stakeholder Management • As well as developing relationships with the teams and agencies set out above, build further relationships with external investors, developers or landlords to identify areas of opportunity. Candidate Profile: • Strong project / programme management experience - ideally in property development, construction / fit-out, or site rollout environments. • Knowledge of the regulatory or licensing requirements associated with New Sites and Expansions • Experience managing budgets, financial tracking, cost control and reporting. • Excellent stakeholder management skills - ability to liaise with internal teams (ops, finance, HR, facilities) and external parties (contractors, developers, local authorities, regulatory bodies). • Strong organisational, planning, and scheduling skills; ability to manage multiple projects concurrently and prioritise effectively. • Good communication skills (written and verbal), and ability to produce reports for senior leadership / board. • A pragmatic, solution-oriented approach; ability to navigate ambiguity, manage risk and adapt to changing circumstances. • Understanding (or willingness to learn) of regulatory, health & safety and licensing requirements relevant to nurseries / early years - or ability to pick up compliance requirements quickly. • Self-starter: able to work autonomously, take ownership, pro-actively push projects forward, and see them through to handover. Why become a Greenfield and Expansions Manager with Kids Planet? • A supportive, friendly team. • Great Benefits Package • Fast paced growing business with lots of scope for progression • Great Place to Work Certified 2025/26 • Ranked UK Best Workplaces for Women 2025 • Crowned NMT's Large Nursery Group of the Year, for the second-year running • 80% Childcare Discount - T&Cs apply. What's in it for you? • Free breakfast, lunches and healthy snacks including fresh fruit. • Accredited training with the KP Academy. • Enhanced Maternity, Paternity Fertility and Adoption leave. • Regular staff rewards. • Team appreciation events. • Long service awards. • Dedicated wellbeing package. • Highly discounted childcare. • A day off for your birthday. • Life Insurance cover and access to a health plan
Jan 10, 2026
Full time
Job Description: New Site and Expansions Manager Reporting To: CFO Line Management Responsibility: • Greenfield Opportunities - new developments or property purchase and re-fit • Nursery Expansion oversight Purpose of the Role The New Site and Expansions Manager will lead on all Greenfield opportunities and nursery expansions, managing the full process end to end, including, but not limited to: - Relationships with Developers, Investors, Contractors, etc. - Project Management of all stages of the developments, including timelines - Co-ordination of business resources to ensure a seamless delivery - Maintenance, Operations, Finance, Early Years, Compliance, etc - Co-ordination of external resources as necessary - Ofsted, Legal, Tax, Planning, etc This role has been established to support the Group's strategy to enhance the volume of Greenfield sites, and meet the increasing demand for places at busy nurseries. The role will require close collaboration across numerous internal and external teams to ensure timely and smooth delivery of multiple projects. Key Responsibilities: Project & Site Development Management • Manage the full lifecycle of new-site developments: site acquisition or agreement, due diligence, planning, design, project scheduling, construction or acquisition, fit-out, snagging, final handover and opening. • Oversee expansion projects on existing nurseries, working closely with Area Managers and Childcare Directors to deliver expansions in areas of need. • Produce and maintain project plans / timelines, track milestones, highlight risks or delays, and report status to senior leadership. • Liaise and coordinate with internal teams (Operations, Early Years, People Team, Compliance, Facilities, Finance, Marketing and IT) to ensure the new or expanded site is ready operationally. • Work with external stakeholders: developers, contractors, architects / designers, local authorities (planning, building regulation), regulators, landlords / property owners, suppliers, Ofsted, and external consultants. • Ensure all required statutory and regulatory compliance (e.g., local building regulations, health & safety, early-years regulations / standards). Stakeholder Management • As well as developing relationships with the teams and agencies set out above, build further relationships with external investors, developers or landlords to identify areas of opportunity. Candidate Profile: • Strong project / programme management experience - ideally in property development, construction / fit-out, or site rollout environments. • Knowledge of the regulatory or licensing requirements associated with New Sites and Expansions • Experience managing budgets, financial tracking, cost control and reporting. • Excellent stakeholder management skills - ability to liaise with internal teams (ops, finance, HR, facilities) and external parties (contractors, developers, local authorities, regulatory bodies). • Strong organisational, planning, and scheduling skills; ability to manage multiple projects concurrently and prioritise effectively. • Good communication skills (written and verbal), and ability to produce reports for senior leadership / board. • A pragmatic, solution-oriented approach; ability to navigate ambiguity, manage risk and adapt to changing circumstances. • Understanding (or willingness to learn) of regulatory, health & safety and licensing requirements relevant to nurseries / early years - or ability to pick up compliance requirements quickly. • Self-starter: able to work autonomously, take ownership, pro-actively push projects forward, and see them through to handover. Why become a Greenfield and Expansions Manager with Kids Planet? • A supportive, friendly team. • Great Benefits Package • Fast paced growing business with lots of scope for progression • Great Place to Work Certified 2025/26 • Ranked UK Best Workplaces for Women 2025 • Crowned NMT's Large Nursery Group of the Year, for the second-year running • 80% Childcare Discount - T&Cs apply. What's in it for you? • Free breakfast, lunches and healthy snacks including fresh fruit. • Accredited training with the KP Academy. • Enhanced Maternity, Paternity Fertility and Adoption leave. • Regular staff rewards. • Team appreciation events. • Long service awards. • Dedicated wellbeing package. • Highly discounted childcare. • A day off for your birthday. • Life Insurance cover and access to a health plan
About City Wide Facility Solutions: City Wide Facility Solutions is a trusted management company that coordinates building maintenance services for commercial properties. We are dedicated to providing our clients with quality service while supporting our network of Independent Contractors (ICs) who deliver exceptional results. Position Summary: We are seeking a detail-oriented and proactive Part-Time Administrative Coordinator to provide administrative and operational support to the Talent Acquisition Manager. This role plays a key part in the Independent Contractor onboarding and compliance process, helping to ensure that all documentation, records, and communications are accurate, organized, and timely. Key Responsibilities: Assist the Talent Acquisition Manager in identifying and recommending Independent Contractors (ICs) for upcoming projects and accounts. Upload and maintain IC documentation (e.g., insurance, licenses, contracts) in the company's CRM system. Create and manage lists of qualified janitorial ICs for new accounts and coordinate the process of getting them scheduled for property tours. Maintain accurate and up-to-date Independent Contractor records in CRM. Notify the Operations Team of all newly onboarded ICs to ensure they are placed on accounts in a timely manner. Conduct regular audits of Independent Contractor files at specific intervals (30 days, 60 days, 90 days, 6 months, and 1 year) to ensure compliance with City Wide requirements. Support various administrative functions related to the Talent Acquisition and Contractor Management process as needed. Schedule & Compensation: Part-Time: Approximately 20-25 hours per week Schedule: Monday-Friday (in-office) Previous administrative or coordination experience preferred; experience in recruiting, HR, or operations a plus. Strong organizational skills with excellent attention to detail and accuracy. Proficiency in Microsoft Office Suite (Excel, Outlook, Word) and CRM/database systems. Ability to manage multiple priorities, meet deadlines, and work independently in a fast-paced environment. Strong written and verbal communication skills. Professional, dependable, and proactive attitude. Technology equipment provided by company (laptop, iphone) PTO Hourly $23-$24 per hour
Jan 10, 2026
Full time
About City Wide Facility Solutions: City Wide Facility Solutions is a trusted management company that coordinates building maintenance services for commercial properties. We are dedicated to providing our clients with quality service while supporting our network of Independent Contractors (ICs) who deliver exceptional results. Position Summary: We are seeking a detail-oriented and proactive Part-Time Administrative Coordinator to provide administrative and operational support to the Talent Acquisition Manager. This role plays a key part in the Independent Contractor onboarding and compliance process, helping to ensure that all documentation, records, and communications are accurate, organized, and timely. Key Responsibilities: Assist the Talent Acquisition Manager in identifying and recommending Independent Contractors (ICs) for upcoming projects and accounts. Upload and maintain IC documentation (e.g., insurance, licenses, contracts) in the company's CRM system. Create and manage lists of qualified janitorial ICs for new accounts and coordinate the process of getting them scheduled for property tours. Maintain accurate and up-to-date Independent Contractor records in CRM. Notify the Operations Team of all newly onboarded ICs to ensure they are placed on accounts in a timely manner. Conduct regular audits of Independent Contractor files at specific intervals (30 days, 60 days, 90 days, 6 months, and 1 year) to ensure compliance with City Wide requirements. Support various administrative functions related to the Talent Acquisition and Contractor Management process as needed. Schedule & Compensation: Part-Time: Approximately 20-25 hours per week Schedule: Monday-Friday (in-office) Previous administrative or coordination experience preferred; experience in recruiting, HR, or operations a plus. Strong organizational skills with excellent attention to detail and accuracy. Proficiency in Microsoft Office Suite (Excel, Outlook, Word) and CRM/database systems. Ability to manage multiple priorities, meet deadlines, and work independently in a fast-paced environment. Strong written and verbal communication skills. Professional, dependable, and proactive attitude. Technology equipment provided by company (laptop, iphone) PTO Hourly $23-$24 per hour
A prestigious legal firm in the United Kingdom is seeking an experienced Residential Property Solicitor & Manager to lead a small team. The role entails managing HNW residential property transactions and fostering a collaborative working environment. Candidates should have experience in Conveyancing and strong management skills. The position offers a competitive salary and additional perks including flexible working options.
Jan 10, 2026
Full time
A prestigious legal firm in the United Kingdom is seeking an experienced Residential Property Solicitor & Manager to lead a small team. The role entails managing HNW residential property transactions and fostering a collaborative working environment. Candidates should have experience in Conveyancing and strong management skills. The position offers a competitive salary and additional perks including flexible working options.
