Multiverse is the upskilling platform for AI and Tech adoption. We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today's workforce. Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they've learned to improve productivity and measurable performance. In June 2022, we announced a $220 million Series D funding round co-led by StepStone Group, Lightspeed Venture Partners and General Catalyst. With a post-money valuation of $1.7bn, the round makes us the UK's first EdTech unicorn. But we aren't stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We're building a world where tech skills unlock people's potential and output. Join Multiverse and power our mission to equip the workforce to win in the AI era. The Opportunity Reporting directly to the Senior Manager, you will be responsible for delivering excellent, high-touch support to our customers, specifically serving as the primary representative of Multiverse for high-value client stakeholders. This is a highly strategic role that requires shifting from a reactive support model to a proactive approach, using data and deep business understanding to drive customer retention and positive sentiment. You are highly customer-centric, possessing the ability to navigate complex internal structures to resolve issues without burdening the client. You are detail-oriented, ensuring robust documentation practices, and are constantly looking for ways to streamline operations, reduce volumes through improved reduction of customer pain points and optimal evolution of SOPs in order to hit and exceed our performance targets. The Role Partner with the Support Manager to build and maintain standard operating procedures and rigorous documentation, ensuring operational continuity and scalability. Manage high-value client escalations and complaints by acting as the primary point of contact for corporate stakeholders, filtering complex internal information into clear, concise external updates. Build strong cross-functional relationships with Customer Success, Delivery, Learning, and Tech teams to efficiently triage queries and hold internal stakeholders accountable for resolution deadlines. Navigate the internal Multiverse organisational structure to identify correct issue owners, prevent delays and ensure a seamless experience for the client. Act as a trusted advisor to clients, fostering relationships that contribute to customer retention and growth. Leverage technical skills, such as AI workflows or advanced data analysis, to streamline operational procedures and identify trends that drive strategic improvements in the learner and client experience. About You 4+ years of experience in customer success or client support, specifically managing corporate stakeholders and turning around negative sentiment. Excellent verbal and written communication skills, with the ability to distill sensitive internal context into clear, appropriate client-facing language. Strong project management abilities to handle competing priorities and hold cross-functional teams accountable for deliverables. A commercial mindset with the ability to leverage data for decision-making, understanding sector-specific needs and focusing on retention-driving metrics. A collaborative team player who fosters a sense of belonging and takes ownership of their own professional development. Benefits Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month Work-from-anywhere scheme - youll have the opportunity to work from anywhere, up to 10 days per year Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that's always stocked! Our Commitment to Diversity, Equity and Inclusion We're an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here. Our Commitment to Safeguarding Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS). For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children's Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings. Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.
Feb 26, 2026
Full time
Multiverse is the upskilling platform for AI and Tech adoption. We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today's workforce. Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they've learned to improve productivity and measurable performance. In June 2022, we announced a $220 million Series D funding round co-led by StepStone Group, Lightspeed Venture Partners and General Catalyst. With a post-money valuation of $1.7bn, the round makes us the UK's first EdTech unicorn. But we aren't stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We're building a world where tech skills unlock people's potential and output. Join Multiverse and power our mission to equip the workforce to win in the AI era. The Opportunity Reporting directly to the Senior Manager, you will be responsible for delivering excellent, high-touch support to our customers, specifically serving as the primary representative of Multiverse for high-value client stakeholders. This is a highly strategic role that requires shifting from a reactive support model to a proactive approach, using data and deep business understanding to drive customer retention and positive sentiment. You are highly customer-centric, possessing the ability to navigate complex internal structures to resolve issues without burdening the client. You are detail-oriented, ensuring robust documentation practices, and are constantly looking for ways to streamline operations, reduce volumes through improved reduction of customer pain points and optimal evolution of SOPs in order to hit and exceed our performance targets. The Role Partner with the Support Manager to build and maintain standard operating procedures and rigorous documentation, ensuring operational continuity and scalability. Manage high-value client escalations and complaints by acting as the primary point of contact for corporate stakeholders, filtering complex internal information into clear, concise external updates. Build strong cross-functional relationships with Customer Success, Delivery, Learning, and Tech teams to efficiently triage queries and hold internal stakeholders accountable for resolution deadlines. Navigate the internal Multiverse organisational structure to identify correct issue owners, prevent delays and ensure a seamless experience for the client. Act as a trusted advisor to clients, fostering relationships that contribute to customer retention and growth. Leverage technical skills, such as AI workflows or advanced data analysis, to streamline operational procedures and identify trends that drive strategic improvements in the learner and client experience. About You 4+ years of experience in customer success or client support, specifically managing corporate stakeholders and turning around negative sentiment. Excellent verbal and written communication skills, with the ability to distill sensitive internal context into clear, appropriate client-facing language. Strong project management abilities to handle competing priorities and hold cross-functional teams accountable for deliverables. A commercial mindset with the ability to leverage data for decision-making, understanding sector-specific needs and focusing on retention-driving metrics. A collaborative team player who fosters a sense of belonging and takes ownership of their own professional development. Benefits Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month Work-from-anywhere scheme - youll have the opportunity to work from anywhere, up to 10 days per year Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that's always stocked! Our Commitment to Diversity, Equity and Inclusion We're an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here. Our Commitment to Safeguarding Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS). For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children's Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings. Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.
Join our team at the Guardian and be a part of a diverse and inclusive global organisation that delivers fearless, investigative journalism, and holds power to account. Our team of award-winning journalists, cutting-edge commercial professionals, and industry-leading digital experts are committed to making a difference and represent a wide range of backgrounds and perspectives. We offer a challenging and exciting environment for career development, with a focus on training, growth and fostering an inclusive culture. We are now looking for a Commercial Manager (Digital Subscriptions) to play a key role in forecasting, commercial reporting, analysis and price change strategy for a 12 month fixed term contract. About the Role: Through building data reports, you will help inform strategic priorities as well as our quarterly, annual and long term planning processes Maintain a keen understanding of key commercial priorities and changes in the Trading landscape, using to generate analysis and recommendations to senior leaders The Commercial manager will also perform ad-hoc analysis, research, data compiling as required by line manager About You: Demonstrable knowledge of Google Sheets, Slides and Tableau or similar visualisation tools Experience of media, publishing or an equivalent consumer facing business Experience with Tableau or other equivalent BI tool (Power BI, QlikSense) Experience in a retention role in a subscription based business would also be beneficial We actively encourage applications from groups traditionally underrepresented in the UK media. We operate in a hybrid environment working 3 days a week from our offices in Kings Cross and 2 days a week remotely. The full job description can be found here . We value and respect all differences (seen and unseen) in all people. We aspire to have inclusive working experiences and an environment that reflects the audience we serve, where our people have equal access to career development opportunities, their voices are heard and can contribute to our future. We actively encourage applications from underrepresented groups. Many of our staff work flexibly and we will consider all requests for flexible working arrangements. How to Apply To apply, please upload your latest CV and a cover letter which outlines why you'd love to take on this role, and why you're a great match for what we're looking for. We appreciate the time taken to prepare each application we receive. We do not use AI-assisted technology to review applications; every application is reviewed by a member of our recruitment team. The closing date for applications is Wednesday 11th March 2026. All roles at the Guardian are open for everybody to apply. It is important to us that you feel supported and comfortable throughout your recruitment process, in order to perform your best. Please let us know if there are any changes we could make to help your application, this includes providing documents in accessible formats or personalising the process to better support your needs. Please contact Karen Walter on to discuss further so we can work with you to support you through your application. Benefits at the Guardian You'll have 30 days of annual leave per year (plus bank holidays) with the option to purchase an additional 5 days. Our pension scheme is generous; if you contribute 5% then we will contribute 8-12% (depending on your age). We believe in giving back, which is why employees are given 2 volunteering days annually and the option of payroll giving. Season ticket loans are also available. You are entitled to private healthcare, life cover, income protection, and eye tests. You can also opt in to dental insurance. We have enhanced maternity, paternity, adoption and shared parental leave policies in place. We also support our employees by offering an IVF, menopause, baby loss, and trans equality policy. Culture and Wellbeing We want everyone to feel like they belong at the Guardian and we champion diversity of thought. Our various employee forums provide a platform to use their voice to foster an inclusive workplace. We became the first major media organisation to achieve B Corp status. We offer tools to help you prioritise your wellbeing including access to our employee benefits platform which provides tailored support for health and wellbeing. In addition, we also offer free yoga and pilates classes. These run alongside our corporate gym membership and cycle to work scheme. Our canteen has views overlooking the Regents Canal and caters for breakfast, lunch and dinner. Learning and Development We encourage personal and professional growth. Employees have access to a broad range of tools and solutions, and we are happy to support the pursuit of professional qualifications through vocational courses and apprenticeships.
Feb 26, 2026
Full time
Join our team at the Guardian and be a part of a diverse and inclusive global organisation that delivers fearless, investigative journalism, and holds power to account. Our team of award-winning journalists, cutting-edge commercial professionals, and industry-leading digital experts are committed to making a difference and represent a wide range of backgrounds and perspectives. We offer a challenging and exciting environment for career development, with a focus on training, growth and fostering an inclusive culture. We are now looking for a Commercial Manager (Digital Subscriptions) to play a key role in forecasting, commercial reporting, analysis and price change strategy for a 12 month fixed term contract. About the Role: Through building data reports, you will help inform strategic priorities as well as our quarterly, annual and long term planning processes Maintain a keen understanding of key commercial priorities and changes in the Trading landscape, using to generate analysis and recommendations to senior leaders The Commercial manager will also perform ad-hoc analysis, research, data compiling as required by line manager About You: Demonstrable knowledge of Google Sheets, Slides and Tableau or similar visualisation tools Experience of media, publishing or an equivalent consumer facing business Experience with Tableau or other equivalent BI tool (Power BI, QlikSense) Experience in a retention role in a subscription based business would also be beneficial We actively encourage applications from groups traditionally underrepresented in the UK media. We operate in a hybrid environment working 3 days a week from our offices in Kings Cross and 2 days a week remotely. The full job description can be found here . We value and respect all differences (seen and unseen) in all people. We aspire to have inclusive working experiences and an environment that reflects the audience we serve, where our people have equal access to career development opportunities, their voices are heard and can contribute to our future. We actively encourage applications from underrepresented groups. Many of our staff work flexibly and we will consider all requests for flexible working arrangements. How to Apply To apply, please upload your latest CV and a cover letter which outlines why you'd love to take on this role, and why you're a great match for what we're looking for. We appreciate the time taken to prepare each application we receive. We do not use AI-assisted technology to review applications; every application is reviewed by a member of our recruitment team. The closing date for applications is Wednesday 11th March 2026. All roles at the Guardian are open for everybody to apply. It is important to us that you feel supported and comfortable throughout your recruitment process, in order to perform your best. Please let us know if there are any changes we could make to help your application, this includes providing documents in accessible formats or personalising the process to better support your needs. Please contact Karen Walter on to discuss further so we can work with you to support you through your application. Benefits at the Guardian You'll have 30 days of annual leave per year (plus bank holidays) with the option to purchase an additional 5 days. Our pension scheme is generous; if you contribute 5% then we will contribute 8-12% (depending on your age). We believe in giving back, which is why employees are given 2 volunteering days annually and the option of payroll giving. Season ticket loans are also available. You are entitled to private healthcare, life cover, income protection, and eye tests. You can also opt in to dental insurance. We have enhanced maternity, paternity, adoption and shared parental leave policies in place. We also support our employees by offering an IVF, menopause, baby loss, and trans equality policy. Culture and Wellbeing We want everyone to feel like they belong at the Guardian and we champion diversity of thought. Our various employee forums provide a platform to use their voice to foster an inclusive workplace. We became the first major media organisation to achieve B Corp status. We offer tools to help you prioritise your wellbeing including access to our employee benefits platform which provides tailored support for health and wellbeing. In addition, we also offer free yoga and pilates classes. These run alongside our corporate gym membership and cycle to work scheme. Our canteen has views overlooking the Regents Canal and caters for breakfast, lunch and dinner. Learning and Development We encourage personal and professional growth. Employees have access to a broad range of tools and solutions, and we are happy to support the pursuit of professional qualifications through vocational courses and apprenticeships.
Join our team at the Guardian and be a part of a diverse and inclusive global organisation that delivers fearless, investigative journalism, and holds power to account. Our team of award-winning journalists, cutting-edge commercial professionals, and industry-leading digital experts are committed to making a difference and represent a wide range of backgrounds and perspectives. We offer a challenging and exciting environment for career development, with a focus on training, growth and fostering an inclusive culture. We are now looking for a Senior Product Manager to join our Advertising Product team to help define and deliver the product strategy and roadmap for Guardian advertising products focused on direct sold display, sponsorship frameworks, branded content integrations and premium commercial experiences. This role is essential to strengthening The Guardian's direct sold advertising proposition, enabling scalable sponsorship models and differentiated branded content opportunities in a competitive media landscape. Working across Commercial, Editorial, Design, Data and Engineering teams, you will deliver innovative advertising solutions that align with business goals while protecting the Guardian's editorial integrity and reader trust. This role will support and advance The Guardian's ambition of creating a sustainable business model for independent journalism by building deeper and more meaningful relationships with users. We're looking for a product specialist with strong knowledge of the premium digital advertising market and a proven track record of launching and scaling high-impact commercial products. About the Role Define and own the roadmap for direct sold and sponsorship advertising products across display, native, video and newsletters on our digital platforms. Develop a strategic vision that aligns with broader company objectives, including audience growth and subscription models. Ensure The Guardian's advertising products deliver measurable value to advertisers and readers alike, supporting our long-term sustainability. Translate advertiser needs, sales insight and market trends into clear product requirements and prioritised initiatives, balancing bespoke commercial opportunities with scalable product development. Identify market opportunities to create distinctive, high-value commercial products that leverage The Guardian's brand and audience insight. Lead cross-functional teams (engineering, design, data, ad operations and commercial) through the end-to-end product lifecycle - from discovery to launch to iteration. Partner closely with Sales teams to shape compelling propositions that meet advertiser objectives Collaborate with Editorial teams to identify opportunities around key editorial moments. Align with new site features and protect and enhance the reader experience. Define and track KPIs such as direct revenue growth, yield improvement, and user engagement, using data and insight to optimise performance and inform future product development. About You Extensive experience in product management, ideally within digital media, publishing or commercial platforms. Strong understanding of direct sold digital advertising, sponsorship models and branded content development. Proven track record of launching high-impact advertising products that drive direct commercial revenue. Strong commercial acumen and experience working closely with Sales and commercial stakeholders. Excellent stakeholder management and communication skills, capable of influencing across teams and functions. Data-informed mindset with experience using performance metrics to guide decision-making. Ability to balance commercial priorities with reader experience and editorial goals. Purpose-driven and sympathetic towards Guardian values. We actively encourage applications from groups traditionally underrepresented in the UK media We operate in a hybrid environment working 3 days a week from our offices in Kings Cross and 2 days a week remotely. We value and respect all differences (seen and unseen) in all people. We aspire to have inclusive working experiences and an environment that reflects the audience we serve, where our people have equal access to career development opportunities, their voices are heard and can contribute to our future. We actively encourage applications from people of all backgrounds. Many of our staff work flexibly and we will consider all requests for flexible working arrangements. How to Apply To apply, please upload your latest CV and a cover letter which outlines why you'd love to take on this role, and why you're a great match for what we're looking for. We appreciate the time taken to prepare each application we receive. We do not use AI-assisted technology to review applications; every application is reviewed by a member of our recruitment team. The closing date for applications is Tuesday 17th March 2026. All roles at the Guardian are open for everybody to apply. It is important to us that you feel supported and comfortable throughout your recruitment process, in order to perform your best. Please let us know if there are any changes we could make to help your application, this includes providing documents in accessible formats or personalising the process to better support your needs. Please contact Anna Vipers on to discuss further so we can work with you to support you through your application. Benefits at the Guardian You'll have 30 days of annual leave per year (plus bank holidays) with the option to purchase an additional 5 days. Our pension scheme is generous; if you contribute 5% then we will contribute 8-12% (depending on your age). We believe in giving back, which is why employees are given 2 volunteering days annually and the option of payroll giving. Season ticket loans are also available. You are entitled to private healthcare, life cover, income protection, and eye tests. You can also opt in to dental insurance. We have enhanced maternity, paternity, adoption and shared parental leave policies in place. We also support our employees by offering an IVF, menopause, baby loss, and trans equality policy. Culture and Wellbeing We want everyone to feel like they belong at the Guardian and we champion diversity of thought. Our various employee forums provide a platform to use their voice to foster an inclusive workplace. We became the first major media organisation to achieve B Corp status. We offer tools to help you prioritise your wellbeing including access to our employee benefits platform which provides tailored support for health and wellbeing. In addition, we also offer free yoga and pilates classes. These run alongside our corporate gym membership and cycle to work scheme. Our canteen has views overlooking the Regents Canal and caters for breakfast, lunch and dinner. Learning and Development We encourage personal and professional growth. Employees have access to a broad range of tools and solutions, and we are happy to support the pursuit of professional qualifications through vocational courses and apprenticeships.
Feb 26, 2026
Full time
Join our team at the Guardian and be a part of a diverse and inclusive global organisation that delivers fearless, investigative journalism, and holds power to account. Our team of award-winning journalists, cutting-edge commercial professionals, and industry-leading digital experts are committed to making a difference and represent a wide range of backgrounds and perspectives. We offer a challenging and exciting environment for career development, with a focus on training, growth and fostering an inclusive culture. We are now looking for a Senior Product Manager to join our Advertising Product team to help define and deliver the product strategy and roadmap for Guardian advertising products focused on direct sold display, sponsorship frameworks, branded content integrations and premium commercial experiences. This role is essential to strengthening The Guardian's direct sold advertising proposition, enabling scalable sponsorship models and differentiated branded content opportunities in a competitive media landscape. Working across Commercial, Editorial, Design, Data and Engineering teams, you will deliver innovative advertising solutions that align with business goals while protecting the Guardian's editorial integrity and reader trust. This role will support and advance The Guardian's ambition of creating a sustainable business model for independent journalism by building deeper and more meaningful relationships with users. We're looking for a product specialist with strong knowledge of the premium digital advertising market and a proven track record of launching and scaling high-impact commercial products. About the Role Define and own the roadmap for direct sold and sponsorship advertising products across display, native, video and newsletters on our digital platforms. Develop a strategic vision that aligns with broader company objectives, including audience growth and subscription models. Ensure The Guardian's advertising products deliver measurable value to advertisers and readers alike, supporting our long-term sustainability. Translate advertiser needs, sales insight and market trends into clear product requirements and prioritised initiatives, balancing bespoke commercial opportunities with scalable product development. Identify market opportunities to create distinctive, high-value commercial products that leverage The Guardian's brand and audience insight. Lead cross-functional teams (engineering, design, data, ad operations and commercial) through the end-to-end product lifecycle - from discovery to launch to iteration. Partner closely with Sales teams to shape compelling propositions that meet advertiser objectives Collaborate with Editorial teams to identify opportunities around key editorial moments. Align with new site features and protect and enhance the reader experience. Define and track KPIs such as direct revenue growth, yield improvement, and user engagement, using data and insight to optimise performance and inform future product development. About You Extensive experience in product management, ideally within digital media, publishing or commercial platforms. Strong understanding of direct sold digital advertising, sponsorship models and branded content development. Proven track record of launching high-impact advertising products that drive direct commercial revenue. Strong commercial acumen and experience working closely with Sales and commercial stakeholders. Excellent stakeholder management and communication skills, capable of influencing across teams and functions. Data-informed mindset with experience using performance metrics to guide decision-making. Ability to balance commercial priorities with reader experience and editorial goals. Purpose-driven and sympathetic towards Guardian values. We actively encourage applications from groups traditionally underrepresented in the UK media We operate in a hybrid environment working 3 days a week from our offices in Kings Cross and 2 days a week remotely. We value and respect all differences (seen and unseen) in all people. We aspire to have inclusive working experiences and an environment that reflects the audience we serve, where our people have equal access to career development opportunities, their voices are heard and can contribute to our future. We actively encourage applications from people of all backgrounds. Many of our staff work flexibly and we will consider all requests for flexible working arrangements. How to Apply To apply, please upload your latest CV and a cover letter which outlines why you'd love to take on this role, and why you're a great match for what we're looking for. We appreciate the time taken to prepare each application we receive. We do not use AI-assisted technology to review applications; every application is reviewed by a member of our recruitment team. The closing date for applications is Tuesday 17th March 2026. All roles at the Guardian are open for everybody to apply. It is important to us that you feel supported and comfortable throughout your recruitment process, in order to perform your best. Please let us know if there are any changes we could make to help your application, this includes providing documents in accessible formats or personalising the process to better support your needs. Please contact Anna Vipers on to discuss further so we can work with you to support you through your application. Benefits at the Guardian You'll have 30 days of annual leave per year (plus bank holidays) with the option to purchase an additional 5 days. Our pension scheme is generous; if you contribute 5% then we will contribute 8-12% (depending on your age). We believe in giving back, which is why employees are given 2 volunteering days annually and the option of payroll giving. Season ticket loans are also available. You are entitled to private healthcare, life cover, income protection, and eye tests. You can also opt in to dental insurance. We have enhanced maternity, paternity, adoption and shared parental leave policies in place. We also support our employees by offering an IVF, menopause, baby loss, and trans equality policy. Culture and Wellbeing We want everyone to feel like they belong at the Guardian and we champion diversity of thought. Our various employee forums provide a platform to use their voice to foster an inclusive workplace. We became the first major media organisation to achieve B Corp status. We offer tools to help you prioritise your wellbeing including access to our employee benefits platform which provides tailored support for health and wellbeing. In addition, we also offer free yoga and pilates classes. These run alongside our corporate gym membership and cycle to work scheme. Our canteen has views overlooking the Regents Canal and caters for breakfast, lunch and dinner. Learning and Development We encourage personal and professional growth. Employees have access to a broad range of tools and solutions, and we are happy to support the pursuit of professional qualifications through vocational courses and apprenticeships.
Job Title: Sales Manager (Developing / Early Career) Location: Plymouth, Devon, UK Business Area: Optical Thin Film Coatings Customer Markets: Industrial, Aerospace & Defence, Life Sciences About Us G&H is a world leader in optical designing, testing and manufacturing. As experts in the technology of light, G&H works with customers to provide optical systems, assemblies, and components for demanding applications. Headquartered in Ilminster Somerset, UK with primary operations in the USA and Europe, G&H is recognised for the breadth of their acousto-optic, electro-optic, crystal-optic, fibre optic, and precision optic products. G&H is recognized as the preferred source for OEMs in the life sciences, industrial, and aerospace and defence industries, with a history of quality and excellence that dates back over seventy-five years. Our success is built on innovation, precision, and the talent of our people. We are committed to developing capability at every stage of a career, from apprenticeships and graduate pathways through to leadership development. Role Overview We are looking for a motivated and technically capable individual to join our commercial team as a Sales Manager, based in Plymouth. This role is ideal for someone who can demonstrate the ability to work in a technical or engineering-led environment and who is keen to build a long-term career in commercial and sales. With full technical training and support provided, the successful candidate will focus on developing existing customer accounts and supporting the growth of new business within the industrial, aerospace & defence, and life sciences markets. The role has particular responsibility for sales activity linked to the Plymouth site, while working as part of a national sales team. Key Responsibilities Sales Development & Customer Support Support and develop existing customer accounts, building strong technical and commercial relationships Identify and pursue new sales opportunities with guidance from senior sales and technical colleagues Learn to sell optical thin film coating solutions, understanding customer applications and performance requirements Assist with quotations, proposals, and customer communications Customer & Market Engagement Act as a key point of contact for customers associated with the Plymouth site Participate in customer meetings, site visits, and technical discussions Build credibility with engineers, buyers, and project stakeholders Maintain accurate records of opportunities, enquiries, and forecasts Internal Collaboration & Learning Work closely with engineering, production, quality, and R&D teams to understand products and processes Learn how to translate technical capability into commercial value for customers Collaborate with the national sales team to support wider business objectives Market Awareness Develop an understanding of target markets, competitors, and customer needs Attend trade shows, exhibitions, and industry events as part of ongoing development Essential Required Skills & Experience Background in a technical engineering or manufacturing environment Ability to understand and communicate technical concepts clearly Strong interpersonal and communication skills High level of motivation and desire to build a career in commercial or sales roles Organised, proactive, and willing to learn Desirable Exposure to industrial, aerospace & defence, or life sciences sectors Some experience working with customers or stakeholders (commercial, technical, or project-based) Personal Attributes Curious, enthusiastic, and commercially minded Comfortable engaging with customers and internal teams Resilient and driven, with a strong appetite for personal development Able to work independently while being well supported by a wider team Benefits What We Offer Competitive salary with development-focused incentive structure Structured training and long-term career development Opportunity to work with advanced optical technologies 25 Days annual leave plus UK Bank Holidays, increasing with length of service up to 30 days. Cycle to work scheme Health & wellbeing cash plan Training & Development Comprehensive technical training on optical thin film coatings and applications Mentoring and support from experienced sales and technical professionals Clear pathway for progression within the commercial organisation If you re motivated, ambitious, and ready to grow fast, this is your moment! Apply now and start your commercial journey with G&H
Feb 25, 2026
Full time
Job Title: Sales Manager (Developing / Early Career) Location: Plymouth, Devon, UK Business Area: Optical Thin Film Coatings Customer Markets: Industrial, Aerospace & Defence, Life Sciences About Us G&H is a world leader in optical designing, testing and manufacturing. As experts in the technology of light, G&H works with customers to provide optical systems, assemblies, and components for demanding applications. Headquartered in Ilminster Somerset, UK with primary operations in the USA and Europe, G&H is recognised for the breadth of their acousto-optic, electro-optic, crystal-optic, fibre optic, and precision optic products. G&H is recognized as the preferred source for OEMs in the life sciences, industrial, and aerospace and defence industries, with a history of quality and excellence that dates back over seventy-five years. Our success is built on innovation, precision, and the talent of our people. We are committed to developing capability at every stage of a career, from apprenticeships and graduate pathways through to leadership development. Role Overview We are looking for a motivated and technically capable individual to join our commercial team as a Sales Manager, based in Plymouth. This role is ideal for someone who can demonstrate the ability to work in a technical or engineering-led environment and who is keen to build a long-term career in commercial and sales. With full technical training and support provided, the successful candidate will focus on developing existing customer accounts and supporting the growth of new business within the industrial, aerospace & defence, and life sciences markets. The role has particular responsibility for sales activity linked to the Plymouth site, while working as part of a national sales team. Key Responsibilities Sales Development & Customer Support Support and develop existing customer accounts, building strong technical and commercial relationships Identify and pursue new sales opportunities with guidance from senior sales and technical colleagues Learn to sell optical thin film coating solutions, understanding customer applications and performance requirements Assist with quotations, proposals, and customer communications Customer & Market Engagement Act as a key point of contact for customers associated with the Plymouth site Participate in customer meetings, site visits, and technical discussions Build credibility with engineers, buyers, and project stakeholders Maintain accurate records of opportunities, enquiries, and forecasts Internal Collaboration & Learning Work closely with engineering, production, quality, and R&D teams to understand products and processes Learn how to translate technical capability into commercial value for customers Collaborate with the national sales team to support wider business objectives Market Awareness Develop an understanding of target markets, competitors, and customer needs Attend trade shows, exhibitions, and industry events as part of ongoing development Essential Required Skills & Experience Background in a technical engineering or manufacturing environment Ability to understand and communicate technical concepts clearly Strong interpersonal and communication skills High level of motivation and desire to build a career in commercial or sales roles Organised, proactive, and willing to learn Desirable Exposure to industrial, aerospace & defence, or life sciences sectors Some experience working with customers or stakeholders (commercial, technical, or project-based) Personal Attributes Curious, enthusiastic, and commercially minded Comfortable engaging with customers and internal teams Resilient and driven, with a strong appetite for personal development Able to work independently while being well supported by a wider team Benefits What We Offer Competitive salary with development-focused incentive structure Structured training and long-term career development Opportunity to work with advanced optical technologies 25 Days annual leave plus UK Bank Holidays, increasing with length of service up to 30 days. Cycle to work scheme Health & wellbeing cash plan Training & Development Comprehensive technical training on optical thin film coatings and applications Mentoring and support from experienced sales and technical professionals Clear pathway for progression within the commercial organisation If you re motivated, ambitious, and ready to grow fast, this is your moment! Apply now and start your commercial journey with G&H
What You'll Be Doing Operational Oversight Manage multi-site transport operations to ensure OTIF (On Time, In Full) delivery using the delivery management system Monitor vehicle availability, utilisation, and VOR status Conduct post-delivery analysis and support store teams in performance improvement Ensure full compliance with transport legislation, health & safety, environmental, and quality standards Lead operating centre audits and maintain compliance standards Resource & Performance Management Plan and allocate transport resources to meet service, cost, and performance targets Implement and enhance transport systems and processes using best practice and continuous improvement Monitor KPIs including damage, tachograph offences, and PMIs Control maintenance budgets and review monthly repair costs Produce annual transport and capex budgets Manage vehicle data and lead fleet optimisation project. People & Stakeholder Engagement Provide guidance and support to store delivery teams to uphold service excellence Train, coach, and review performance of store transport staff Build strong relationships with internal and external stakeholders Resolve transport issues, risks, and complaints, escalating where necessary Stay informed on transport trends and regulations, recommending improvements Rewards & Benefits At Selco Builders Warehouse, we believe in rewarding our colleagues with a benefits package that truly makes a difference. Here's what you'll enjoy when you join our team: Work-Life Balance & Extras Colleague Discount- Enjoy discounts at Selco and other Grafton Group businesses to help with home improvements. Holiday Buy Scheme- Purchase extra holiday and spread the cost over 12 months. Paid Volunteer Leave- Take time off to give back to a cause close to your heart. Enhanced Family Leave Pay- Extra support for maternity, paternity, adoption, and fertility treatments. Free Breakfast- Start your day right with access to our in-store and office pantries. Apprenticeships & Career Development- Learn, grow, and take your career to the next level. Refer a Friend Bonus- Know someone great? Earn a bonus when they join our team! Financial Benefits Enhanced Pension Scheme- We match every 1% above the statutory 5% that you contribute. EarlyPay- Access your earned wages before payday when you need them. Profit Based Bonus Scheme- We work hard and celebrate success with quarterly and yearly bonuses. ShareSave Scheme- Share in the success you help create! Save from just £5 a month and have the option to become a Grafton Group Plc shareholder. Retail & Leisure Discounts- Save on groceries, restaurants, cinema tickets, theme parks, utilities and more! Health & Wellbeing Health Cash Plan- We cover the cost of a plan that lets you claim cash back on everyday medical treatments like dental, optical, and prescriptions. Plus, access video consultations with a GP. Employee Assistance Programme- Free and confidential support, including counselling, financial guidance, and legal advice. Life Assurance- Protection for your loved ones should the unexpected happen. Gym Discounts- Save up to 25% at hundreds of health clubs nationwide. Cycle to Work Scheme- Get a new bike and accessories through salary sacrifice, saving on tax and making commuting easier About Us Looking to build a career with a company that's proud to support the nation's tradespeople? At Selco Builders Warehouse, we're always on the lookout for enthusiastic, down to earth individuals who bring a positive, team first attitude to everything they do! We're a well established name in the industry with a strong store network across the UK-and we're continuing to invest in our people, our business, and our future. It's a busy, fast paced environment where no two days are the same, but you'll be surrounded by great colleagues and backed by a superb reward and benefits package. We're committed to being a truly inclusive employer. That means creating a workplace where everyone feels welcome, respected, and able to thrive-regardless of background or experience. Health and Safety remains our top priority, and we'll always support our colleagues in doing their best work, safely.
Feb 25, 2026
Full time
What You'll Be Doing Operational Oversight Manage multi-site transport operations to ensure OTIF (On Time, In Full) delivery using the delivery management system Monitor vehicle availability, utilisation, and VOR status Conduct post-delivery analysis and support store teams in performance improvement Ensure full compliance with transport legislation, health & safety, environmental, and quality standards Lead operating centre audits and maintain compliance standards Resource & Performance Management Plan and allocate transport resources to meet service, cost, and performance targets Implement and enhance transport systems and processes using best practice and continuous improvement Monitor KPIs including damage, tachograph offences, and PMIs Control maintenance budgets and review monthly repair costs Produce annual transport and capex budgets Manage vehicle data and lead fleet optimisation project. People & Stakeholder Engagement Provide guidance and support to store delivery teams to uphold service excellence Train, coach, and review performance of store transport staff Build strong relationships with internal and external stakeholders Resolve transport issues, risks, and complaints, escalating where necessary Stay informed on transport trends and regulations, recommending improvements Rewards & Benefits At Selco Builders Warehouse, we believe in rewarding our colleagues with a benefits package that truly makes a difference. Here's what you'll enjoy when you join our team: Work-Life Balance & Extras Colleague Discount- Enjoy discounts at Selco and other Grafton Group businesses to help with home improvements. Holiday Buy Scheme- Purchase extra holiday and spread the cost over 12 months. Paid Volunteer Leave- Take time off to give back to a cause close to your heart. Enhanced Family Leave Pay- Extra support for maternity, paternity, adoption, and fertility treatments. Free Breakfast- Start your day right with access to our in-store and office pantries. Apprenticeships & Career Development- Learn, grow, and take your career to the next level. Refer a Friend Bonus- Know someone great? Earn a bonus when they join our team! Financial Benefits Enhanced Pension Scheme- We match every 1% above the statutory 5% that you contribute. EarlyPay- Access your earned wages before payday when you need them. Profit Based Bonus Scheme- We work hard and celebrate success with quarterly and yearly bonuses. ShareSave Scheme- Share in the success you help create! Save from just £5 a month and have the option to become a Grafton Group Plc shareholder. Retail & Leisure Discounts- Save on groceries, restaurants, cinema tickets, theme parks, utilities and more! Health & Wellbeing Health Cash Plan- We cover the cost of a plan that lets you claim cash back on everyday medical treatments like dental, optical, and prescriptions. Plus, access video consultations with a GP. Employee Assistance Programme- Free and confidential support, including counselling, financial guidance, and legal advice. Life Assurance- Protection for your loved ones should the unexpected happen. Gym Discounts- Save up to 25% at hundreds of health clubs nationwide. Cycle to Work Scheme- Get a new bike and accessories through salary sacrifice, saving on tax and making commuting easier About Us Looking to build a career with a company that's proud to support the nation's tradespeople? At Selco Builders Warehouse, we're always on the lookout for enthusiastic, down to earth individuals who bring a positive, team first attitude to everything they do! We're a well established name in the industry with a strong store network across the UK-and we're continuing to invest in our people, our business, and our future. It's a busy, fast paced environment where no two days are the same, but you'll be surrounded by great colleagues and backed by a superb reward and benefits package. We're committed to being a truly inclusive employer. That means creating a workplace where everyone feels welcome, respected, and able to thrive-regardless of background or experience. Health and Safety remains our top priority, and we'll always support our colleagues in doing their best work, safely.
What You'll Be Doing Operational Oversight Manage multi-site transport operations to ensure OTIF (On Time, In Full) delivery using the delivery management system Monitor vehicle availability, utilisation, and VOR status Conduct post-delivery analysis and support store teams in performance improvement Ensure full compliance with transport legislation, health & safety, environmental, and quality standards Lead operating centre audits and maintain compliance standards Resource & Performance Management Plan and allocate transport resources to meet service, cost, and performance targets Implement and enhance transport systems and processes using best practice and continuous improvement Monitor KPIs including damage, tachograph offences, and PMIs Control maintenance budgets and review monthly repair costs Produce annual transport and capex budgets Manage vehicle data and lead fleet optimisation project. People & Stakeholder Engagement Provide guidance and support to store delivery teams to uphold service excellence Train, coach, and review performance of store transport staff Build strong relationships with internal and external stakeholders Resolve transport issues, risks, and complaints, escalating where necessary Stay informed on transport trends and regulations, recommending improvements Rewards & Benefits At Selco Builders Warehouse, we believe in rewarding our colleagues with a benefits package that truly makes a difference. Here's what you'll enjoy when you join our team: Work-Life Balance & Extras Colleague Discount- Enjoy discounts at Selco and other Grafton Group businesses to help with home improvements. Holiday Buy Scheme- Purchase extra holiday and spread the cost over 12 months. Paid Volunteer Leave- Take time off to give back to a cause close to your heart. Enhanced Family Leave Pay- Extra support for maternity, paternity, adoption, and fertility treatments. Free Breakfast- Start your day right with access to our in-store and office pantries. Apprenticeships & Career Development- Learn, grow, and take your career to the next level. Refer a Friend Bonus- Know someone great? Earn a bonus when they join our team! Financial Benefits Enhanced Pension Scheme- We match every 1% above the statutory 5% that you contribute. EarlyPay- Access your earned wages before payday when you need them. Profit-Based Bonus Scheme- We work hard and celebrate success with quarterly and yearly bonuses. ShareSave Scheme- Share in the success you help create! Save from just £5 a month and have the option to become a Grafton Group Plc shareholder. Retail & Leisure Discounts- Save on groceries, restaurants, cinema tickets, theme parks, utilities and more! Health & Wellbeing Health Cash Plan- We cover the cost of a plan that lets you claim cash back on everyday medical treatments like dental, optical, and prescriptions. Plus, access video consultations Employee Assistance Programme- Free and confidential support, including counselling, financial guidance, and legal advice. Life Assurance- Protection for your loved ones should the unexpected happen. Gym Discounts- Save up to 25% at hundreds of health clubs nationwide. Cycle to Work Scheme- Get a new bike and accessories through salary sacrifice, saving on tax and making commuting easier About Us Looking to build a career with a company that's proud to support the nation's tradespeople? At Selco Builders Warehouse, we're always on the lookout for enthusiastic, down-to earth individuals who bring a positive, team first attitude to everything they do! We're a well established name in the industry with a strong store network across the UK-and we're continuing to invest in our people, our business, and our future. It's a busy, fast paced environment where no two days are the same, but you'll be surrounded by great colleagues and backed by a superb reward and benefits package. We're committed to being a truly inclusive employer. That means creating a workplace where everyone feels welcome, respected, and able to thrive-regardless of background or experience. Health and Safety remains our top priority, and we'll always support our colleagues in doing their best work, safely.
Feb 24, 2026
Full time
What You'll Be Doing Operational Oversight Manage multi-site transport operations to ensure OTIF (On Time, In Full) delivery using the delivery management system Monitor vehicle availability, utilisation, and VOR status Conduct post-delivery analysis and support store teams in performance improvement Ensure full compliance with transport legislation, health & safety, environmental, and quality standards Lead operating centre audits and maintain compliance standards Resource & Performance Management Plan and allocate transport resources to meet service, cost, and performance targets Implement and enhance transport systems and processes using best practice and continuous improvement Monitor KPIs including damage, tachograph offences, and PMIs Control maintenance budgets and review monthly repair costs Produce annual transport and capex budgets Manage vehicle data and lead fleet optimisation project. People & Stakeholder Engagement Provide guidance and support to store delivery teams to uphold service excellence Train, coach, and review performance of store transport staff Build strong relationships with internal and external stakeholders Resolve transport issues, risks, and complaints, escalating where necessary Stay informed on transport trends and regulations, recommending improvements Rewards & Benefits At Selco Builders Warehouse, we believe in rewarding our colleagues with a benefits package that truly makes a difference. Here's what you'll enjoy when you join our team: Work-Life Balance & Extras Colleague Discount- Enjoy discounts at Selco and other Grafton Group businesses to help with home improvements. Holiday Buy Scheme- Purchase extra holiday and spread the cost over 12 months. Paid Volunteer Leave- Take time off to give back to a cause close to your heart. Enhanced Family Leave Pay- Extra support for maternity, paternity, adoption, and fertility treatments. Free Breakfast- Start your day right with access to our in-store and office pantries. Apprenticeships & Career Development- Learn, grow, and take your career to the next level. Refer a Friend Bonus- Know someone great? Earn a bonus when they join our team! Financial Benefits Enhanced Pension Scheme- We match every 1% above the statutory 5% that you contribute. EarlyPay- Access your earned wages before payday when you need them. Profit-Based Bonus Scheme- We work hard and celebrate success with quarterly and yearly bonuses. ShareSave Scheme- Share in the success you help create! Save from just £5 a month and have the option to become a Grafton Group Plc shareholder. Retail & Leisure Discounts- Save on groceries, restaurants, cinema tickets, theme parks, utilities and more! Health & Wellbeing Health Cash Plan- We cover the cost of a plan that lets you claim cash back on everyday medical treatments like dental, optical, and prescriptions. Plus, access video consultations Employee Assistance Programme- Free and confidential support, including counselling, financial guidance, and legal advice. Life Assurance- Protection for your loved ones should the unexpected happen. Gym Discounts- Save up to 25% at hundreds of health clubs nationwide. Cycle to Work Scheme- Get a new bike and accessories through salary sacrifice, saving on tax and making commuting easier About Us Looking to build a career with a company that's proud to support the nation's tradespeople? At Selco Builders Warehouse, we're always on the lookout for enthusiastic, down-to earth individuals who bring a positive, team first attitude to everything they do! We're a well established name in the industry with a strong store network across the UK-and we're continuing to invest in our people, our business, and our future. It's a busy, fast paced environment where no two days are the same, but you'll be surrounded by great colleagues and backed by a superb reward and benefits package. We're committed to being a truly inclusive employer. That means creating a workplace where everyone feels welcome, respected, and able to thrive-regardless of background or experience. Health and Safety remains our top priority, and we'll always support our colleagues in doing their best work, safely.
The Ivy Collection is a group of 61 restaurants across the UK and Ireland, including Ivy Brasseries, Ivy Asia, Harry's Restaurants, Brasserie of Light and the original Ivy West Street (established in 1917). Our iconic restaurants are celebrated for exceptional food, outstanding service, and creating unforgettable moments. We have an excellent opportunity for a Sourcing, Quality & NPD Manager to join our Food Development team on a 12-month fixed-term maternity cover, supporting the delivery of exceptional food across The Ivy Collection. In this role, you will proactively manage sourcing, product quality, and NPD processes across all Brands. You'll be responsible for developing and implementing sourcing strategies, innovation, managing supplier relationships, optimising cost and quality and ensuring a reliable and safe supply of all food products. This role supports cross-functional teams, including Operations, Procurement and Marketing. Key Responsibilities Work in close collaboration with the Menu Development team to understand and proactively source all product requirements. Identify, evaluate new products / suppliers globally. Negotiate price, commercial terms and service level agreements. Plan and conduct cost analysis, benchmarking, and competitive sourcing across product categories. Ensure all products supplied to the business meet the agreed product specifications and manage the resolution of out of spec products with suppliers. Holds overall responsibility for the development and control of the upkeep back of house technical sheets and head office technical sheets. Provide resolution for ongoing supplier quality issues, working 'hand in glove' with key Operational Teams - Area Chefs, Development and Procurement stakeholders to make fast paced decisions. Build and develop relationships with incumbent and potential suppliers to drive NPD within the supply chain. Organise and manage NPD sessions throughout the year with relevant stakeholders within the business. Ensure all relevant menu launches are supported with appropriate training on new products. Ensure restaurant openings and refurbishment programs are supported with any new products which are required. Managing supply relationships with UK and international suppliers, manufacturers and distributors. Work with the Supply Chain Manager(s) on the management of all residual stock to ensure this is kept to a minimum. Work in close collaboration with Procurement on any tenders taking place in the business. Support the sourcing of products for seasonal and events menus, including Easter & Christmas, Valentines, Halloween etc. Provide monthly update reporting on sourcing, NPD and quality issues as part of Supply Chain Governance. Work in close collaboration with the Supply Chain Manager(s) to ensure there is appropriate route to market options for all new products. Maintain accurate documentation and sourcing records. Skills Required Excellent knowledge of food and commodities Experience of sourcing globally Exceptional project management, negotiation and communication skills Strong supplier relationship management skills Strong analytical and financial acumen skills Benefits & rewards 50% discount for you and up to 3 friends when you dine in our restaurants. 30% discount in the wider group restaurants. Competitive Industry pay Celebrate career anniversaries, with a gift voucher to dine in our restaurants. Career Development and Training, including Apprenticeships. Extra holiday allowance for length of service, up to 5 extra days after 5 years. Access to discounts on 100s of retailers, health, entertainment, travel & more. Location The Ivy Collection Development Kitchen - London (Acton) NW10 6QN. About us Our shared CARING values help create an environment where we are happy, and engaged and we care for ourselves, our colleagues, our guests, and we celebrate our individualities and differences.
Feb 24, 2026
Full time
The Ivy Collection is a group of 61 restaurants across the UK and Ireland, including Ivy Brasseries, Ivy Asia, Harry's Restaurants, Brasserie of Light and the original Ivy West Street (established in 1917). Our iconic restaurants are celebrated for exceptional food, outstanding service, and creating unforgettable moments. We have an excellent opportunity for a Sourcing, Quality & NPD Manager to join our Food Development team on a 12-month fixed-term maternity cover, supporting the delivery of exceptional food across The Ivy Collection. In this role, you will proactively manage sourcing, product quality, and NPD processes across all Brands. You'll be responsible for developing and implementing sourcing strategies, innovation, managing supplier relationships, optimising cost and quality and ensuring a reliable and safe supply of all food products. This role supports cross-functional teams, including Operations, Procurement and Marketing. Key Responsibilities Work in close collaboration with the Menu Development team to understand and proactively source all product requirements. Identify, evaluate new products / suppliers globally. Negotiate price, commercial terms and service level agreements. Plan and conduct cost analysis, benchmarking, and competitive sourcing across product categories. Ensure all products supplied to the business meet the agreed product specifications and manage the resolution of out of spec products with suppliers. Holds overall responsibility for the development and control of the upkeep back of house technical sheets and head office technical sheets. Provide resolution for ongoing supplier quality issues, working 'hand in glove' with key Operational Teams - Area Chefs, Development and Procurement stakeholders to make fast paced decisions. Build and develop relationships with incumbent and potential suppliers to drive NPD within the supply chain. Organise and manage NPD sessions throughout the year with relevant stakeholders within the business. Ensure all relevant menu launches are supported with appropriate training on new products. Ensure restaurant openings and refurbishment programs are supported with any new products which are required. Managing supply relationships with UK and international suppliers, manufacturers and distributors. Work with the Supply Chain Manager(s) on the management of all residual stock to ensure this is kept to a minimum. Work in close collaboration with Procurement on any tenders taking place in the business. Support the sourcing of products for seasonal and events menus, including Easter & Christmas, Valentines, Halloween etc. Provide monthly update reporting on sourcing, NPD and quality issues as part of Supply Chain Governance. Work in close collaboration with the Supply Chain Manager(s) to ensure there is appropriate route to market options for all new products. Maintain accurate documentation and sourcing records. Skills Required Excellent knowledge of food and commodities Experience of sourcing globally Exceptional project management, negotiation and communication skills Strong supplier relationship management skills Strong analytical and financial acumen skills Benefits & rewards 50% discount for you and up to 3 friends when you dine in our restaurants. 30% discount in the wider group restaurants. Competitive Industry pay Celebrate career anniversaries, with a gift voucher to dine in our restaurants. Career Development and Training, including Apprenticeships. Extra holiday allowance for length of service, up to 5 extra days after 5 years. Access to discounts on 100s of retailers, health, entertainment, travel & more. Location The Ivy Collection Development Kitchen - London (Acton) NW10 6QN. About us Our shared CARING values help create an environment where we are happy, and engaged and we care for ourselves, our colleagues, our guests, and we celebrate our individualities and differences.
At Holland & Barrett , Our shift to a fully cloud-native organisation has created a rich mix of internal, partner, and customer-facing systems. To secure this at scale, we're building a modern IAM capability from the ground up - and we're looking for a hands-on IAM Engineer to help bring it to life. This is a greenfield IAM engineering role with real technical ownership. You'll help design, implement, and run identity services that go far beyond basic access control - focusing on governance, automation, and least-privilege access, without slowing the business down. The Role As an IAM Engineer , you'll be a core technical contributor within our IAM function. You'll work hands-on with modern identity platforms, integrating applications, automating identity lifecycle processes, and strengthening controls across our entire digital estate - from workforce IAM to CIAM and privileged access. You'll collaborate closely with the IAM Manager, security teams, and application owners to make identity simple, secure, and scalable. What You'll Do Implement, configure, and operate our IAM platforms and tooling Integrate internal, partner, and customer-facing applications into central IAM Configure and manage MFA, PAM, and segregation of duties controls Automate identity lifecycle processes (joiner, mover, leaver, access reviews) Enforce least privilege through fine-grained access controls Troubleshoot complex identity and access issues Contribute to IAM architecture and technical roadmap Key requirements: Hands-on experience as an IAM Engineer or similar role Strong experience with platforms such as Okta, Azure AD, SailPoint, CyberArk Solid understanding of SAML, OAuth, and OpenID Connect (OIDC) Experience scripting and automating IAM processes (e.g. Python, PowerShell ) Exposure to both enterprise IAM and CIAM environments Strong problem-solving skills and a collaborative mindset Why Holland & Barrett? Build an IAM platform from scratch with real technical impact Work with modern identity tooling in a cloud-native environment A purpose-led business focused on health and wellbeing If you're a hands-on IAM engineer who enjoys building secure, scalable identity platforms, we'd love to hear from you. What we offer: What we offer: Health Cash Plan Life Assurance Incentive Scheme - Based on company & personal performance Virtual GP Private Medical care Holiday Purchase option Access to 'Wellhub' with gyms, studios and wellbeing apps Discounts & Savings 25% Colleague Discount with FREE Standard Delivery Exclusive Discounts from a wide range of partners £/€50 Annual Product Allowance to spend in store Learning & Development Access to a variety of learning opportunities, including Level 2-5 Apprenticeships, Workshops and our Digital Learning Library AND MORE! Holland and Barrett is an equal opportunity employer. We welcome diverse perspectives and are committed to creating an inclusive environment for all colleagues. We understand that when our colleagues are listened to, respected and valued for who they are, we build anorganisationwith belonging at its heart - making health and wellness a way of life for everyone. Holland & Barrett does not accept unsolicited resumes from search firms/recruiters. Please do not forward resumes to our job alias, employees, or any other company location. Holland & Barrett is not and will not be responsible for any fees if a candidate submitted by a search firm/recruiter unless otherwise agreed with respect to specific open position(s). Vacancy Alerts Create an alert subscription based on this vacancy
Feb 24, 2026
Full time
At Holland & Barrett , Our shift to a fully cloud-native organisation has created a rich mix of internal, partner, and customer-facing systems. To secure this at scale, we're building a modern IAM capability from the ground up - and we're looking for a hands-on IAM Engineer to help bring it to life. This is a greenfield IAM engineering role with real technical ownership. You'll help design, implement, and run identity services that go far beyond basic access control - focusing on governance, automation, and least-privilege access, without slowing the business down. The Role As an IAM Engineer , you'll be a core technical contributor within our IAM function. You'll work hands-on with modern identity platforms, integrating applications, automating identity lifecycle processes, and strengthening controls across our entire digital estate - from workforce IAM to CIAM and privileged access. You'll collaborate closely with the IAM Manager, security teams, and application owners to make identity simple, secure, and scalable. What You'll Do Implement, configure, and operate our IAM platforms and tooling Integrate internal, partner, and customer-facing applications into central IAM Configure and manage MFA, PAM, and segregation of duties controls Automate identity lifecycle processes (joiner, mover, leaver, access reviews) Enforce least privilege through fine-grained access controls Troubleshoot complex identity and access issues Contribute to IAM architecture and technical roadmap Key requirements: Hands-on experience as an IAM Engineer or similar role Strong experience with platforms such as Okta, Azure AD, SailPoint, CyberArk Solid understanding of SAML, OAuth, and OpenID Connect (OIDC) Experience scripting and automating IAM processes (e.g. Python, PowerShell ) Exposure to both enterprise IAM and CIAM environments Strong problem-solving skills and a collaborative mindset Why Holland & Barrett? Build an IAM platform from scratch with real technical impact Work with modern identity tooling in a cloud-native environment A purpose-led business focused on health and wellbeing If you're a hands-on IAM engineer who enjoys building secure, scalable identity platforms, we'd love to hear from you. What we offer: What we offer: Health Cash Plan Life Assurance Incentive Scheme - Based on company & personal performance Virtual GP Private Medical care Holiday Purchase option Access to 'Wellhub' with gyms, studios and wellbeing apps Discounts & Savings 25% Colleague Discount with FREE Standard Delivery Exclusive Discounts from a wide range of partners £/€50 Annual Product Allowance to spend in store Learning & Development Access to a variety of learning opportunities, including Level 2-5 Apprenticeships, Workshops and our Digital Learning Library AND MORE! Holland and Barrett is an equal opportunity employer. We welcome diverse perspectives and are committed to creating an inclusive environment for all colleagues. We understand that when our colleagues are listened to, respected and valued for who they are, we build anorganisationwith belonging at its heart - making health and wellness a way of life for everyone. Holland & Barrett does not accept unsolicited resumes from search firms/recruiters. Please do not forward resumes to our job alias, employees, or any other company location. Holland & Barrett is not and will not be responsible for any fees if a candidate submitted by a search firm/recruiter unless otherwise agreed with respect to specific open position(s). Vacancy Alerts Create an alert subscription based on this vacancy
JD Sports- 1212 Oxford, Unit 39, OXFORD, Oxfordshire, United Kingdom Job Description Posted Wednesday 14 January 2026 at 01:00 Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascias in many markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally. We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives. Role overview: We are seeking a skilled Assistant Manager with strong leadership & communication abilities to guide their team towards achieving sales & KPI targets whilst providing unparalleled service. Responsibilities: Supporting the Store Manager in effectively running all store operations to ensure meeting or exceeding sales & KPI targets. Setting clear sales goals, tracking performances whilst evolving processes to ensure continuous store growth. Creating a positive team culture through recruiting, training & continuously developing your staff. Building a motivated and high performing team, increasing chances of store success. Analysing sales data and financial reports to make quick and well-informed decisions alongside the Store Manager, identifying and responding to areas of opportunity Operationally & Commercially . Act as the point of contact for colleagues in the manager's absence. Provide excellent customer service, addressing inquiries and resolving complaints professionally. Help manage day-to-day operations, including opening and closing procedures. Support cash management tasks, such as processing transactions and reconciling tills. Participate in hiring, onboarding, and training new employees. Provide feedback and coaching to colleagues to improve performance. Support the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity Role objectives and KPI's: Contribute to achieving or exceeding the stores monthly sales target. Drive all additional KPI s including but not limited to Units, Conversion, ATV, UPT . Achieve upselling or cross-selling targets. Maintain a high Net Promotor Score. Ensure stock accuracy during store Audits. Ensure all new colleagues complete mandatory training required . Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks. Assist in keeping operational costs within the allocated budget Skills and Experience : Previous supervisory or management experience in a fast-paced Retail/ Customer Facing environment Passionate about retail & hold a good understanding of the latest trends and our competitors Previous experience of coaching and developing individuals Strong communication skills Proven track record of achieving and exceeding sales targets and KPI's Experience in analysing KPI's data to making commercial decisions Keen eye for detail & commerciality. Previous experience within visual merchandising would be advantageous Promote JD Group values to internal and external stakeholders We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits: Quarterly discretionary bonus schemes Company discount of 30% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors) Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health) Access to digital health and well-being services through our benefits platform (TELUS Health) Health cash plans Wide range of internal development courses to support personal and professional development throughout your career journey with the Group Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only) Discounted Gym memberships at JD Gyms Life Assurance Access to colleague networks, to share lived experiences and support initiatives that drive positive change. Opportunities to volunteer and contribute to JD Foundation Employer engagement forums to help influence positive change We know our colleagues work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits including staff Discount On JD Group and other brands within the organisation and personal development opportunities to learn and develop at work.
Feb 24, 2026
Full time
JD Sports- 1212 Oxford, Unit 39, OXFORD, Oxfordshire, United Kingdom Job Description Posted Wednesday 14 January 2026 at 01:00 Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascias in many markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally. We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives. Role overview: We are seeking a skilled Assistant Manager with strong leadership & communication abilities to guide their team towards achieving sales & KPI targets whilst providing unparalleled service. Responsibilities: Supporting the Store Manager in effectively running all store operations to ensure meeting or exceeding sales & KPI targets. Setting clear sales goals, tracking performances whilst evolving processes to ensure continuous store growth. Creating a positive team culture through recruiting, training & continuously developing your staff. Building a motivated and high performing team, increasing chances of store success. Analysing sales data and financial reports to make quick and well-informed decisions alongside the Store Manager, identifying and responding to areas of opportunity Operationally & Commercially . Act as the point of contact for colleagues in the manager's absence. Provide excellent customer service, addressing inquiries and resolving complaints professionally. Help manage day-to-day operations, including opening and closing procedures. Support cash management tasks, such as processing transactions and reconciling tills. Participate in hiring, onboarding, and training new employees. Provide feedback and coaching to colleagues to improve performance. Support the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity Role objectives and KPI's: Contribute to achieving or exceeding the stores monthly sales target. Drive all additional KPI s including but not limited to Units, Conversion, ATV, UPT . Achieve upselling or cross-selling targets. Maintain a high Net Promotor Score. Ensure stock accuracy during store Audits. Ensure all new colleagues complete mandatory training required . Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks. Assist in keeping operational costs within the allocated budget Skills and Experience : Previous supervisory or management experience in a fast-paced Retail/ Customer Facing environment Passionate about retail & hold a good understanding of the latest trends and our competitors Previous experience of coaching and developing individuals Strong communication skills Proven track record of achieving and exceeding sales targets and KPI's Experience in analysing KPI's data to making commercial decisions Keen eye for detail & commerciality. Previous experience within visual merchandising would be advantageous Promote JD Group values to internal and external stakeholders We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits: Quarterly discretionary bonus schemes Company discount of 30% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors) Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health) Access to digital health and well-being services through our benefits platform (TELUS Health) Health cash plans Wide range of internal development courses to support personal and professional development throughout your career journey with the Group Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only) Discounted Gym memberships at JD Gyms Life Assurance Access to colleague networks, to share lived experiences and support initiatives that drive positive change. Opportunities to volunteer and contribute to JD Foundation Employer engagement forums to help influence positive change We know our colleagues work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits including staff Discount On JD Group and other brands within the organisation and personal development opportunities to learn and develop at work.
JD Sports- 1512 Banbury, 49/50 Castle Quay, BANBURY, Oxfordshire, United Kingdom Job Description Posted Friday 13 February 2026 at 01:00 Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascias in many markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally. We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives. Role overview: We are seeking a skilled Assistant Manager with strong leadership & communication abilities to guide their team towards achieving sales & KPI targets whilst providing unparalleled service. Responsibilities: Supporting the Store Manager in effectively running all store operations to ensure meeting or exceeding sales & KPI targets. Setting clear sales goals, tracking performances whilst evolving processes to ensure continuous store growth. Creating a positive team culture through recruiting, training & continuously developing your staff. Building a motivated and high performing team, increasing chances of store success. Analysing sales data and financial reports to make quick and well-informed decisions alongside the Store Manager, identifying and responding to areas of opportunity Operationally & Commercially . Act as the point of contact for colleagues in the manager's absence. Provide excellent customer service, addressing inquiries and resolving complaints professionally. Help manage day-to-day operations, including opening and closing procedures. Support cash management tasks, such as processing transactions and reconciling tills. Participate in hiring, onboarding, and training new employees. Provide feedback and coaching to colleagues to improve performance. Support the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity Role objectives and KPI's: Contribute to achieving or exceeding the stores monthly sales target. Drive all additional KPI s including but not limited to Units, Conversion, ATV, UPT . Achieve upselling or cross-selling targets. Maintain a high Net Promotor Score. Ensure stock accuracy during store Audits. Ensure all new colleagues complete mandatory training required . Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks. Assist in keeping operational costs within the allocated budget Skills and Experience : Previous supervisory or management experience in a fast-paced Retail/ Customer Facing environment Passionate about retail & hold a good understanding of the latest trends and our competitors Previous experience of coaching and developing individuals Proven track record of achieving and exceeding sales targets and KPI's Experience in analysing KPI's data to making commercial decisions Keen eye for detail & commerciality. Previous experience within visual merchandising would be advantageous Promote JD Group values to internal and external stakeholders We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits: Quarterly discretionary bonus schemes Company discount of 30% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors) Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health) Access to digital health and well-being services through our benefits platform (TELUS Health) Health cash plans Wide range of internal development courses to support personal and professional development throughout your career journey with the Group Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only) Discounted Gym memberships at JD Gyms Life Assurance Access to colleague networks, to share lived experiences and support initiatives that drive positive change. Opportunities to volunteer and contribute to JD Foundation Employer engagement forums to help influence positive change We know our colleagues work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits including staff Discount On JD Group and other brands within the organisation and personal development opportunities to learn and develop at work. JD Sports- 1512 Banbury, 49/50 Castle Quay, BANBURY, Oxfordshire, United Kingdom
Feb 24, 2026
Full time
JD Sports- 1512 Banbury, 49/50 Castle Quay, BANBURY, Oxfordshire, United Kingdom Job Description Posted Friday 13 February 2026 at 01:00 Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascias in many markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally. We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives. Role overview: We are seeking a skilled Assistant Manager with strong leadership & communication abilities to guide their team towards achieving sales & KPI targets whilst providing unparalleled service. Responsibilities: Supporting the Store Manager in effectively running all store operations to ensure meeting or exceeding sales & KPI targets. Setting clear sales goals, tracking performances whilst evolving processes to ensure continuous store growth. Creating a positive team culture through recruiting, training & continuously developing your staff. Building a motivated and high performing team, increasing chances of store success. Analysing sales data and financial reports to make quick and well-informed decisions alongside the Store Manager, identifying and responding to areas of opportunity Operationally & Commercially . Act as the point of contact for colleagues in the manager's absence. Provide excellent customer service, addressing inquiries and resolving complaints professionally. Help manage day-to-day operations, including opening and closing procedures. Support cash management tasks, such as processing transactions and reconciling tills. Participate in hiring, onboarding, and training new employees. Provide feedback and coaching to colleagues to improve performance. Support the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity Role objectives and KPI's: Contribute to achieving or exceeding the stores monthly sales target. Drive all additional KPI s including but not limited to Units, Conversion, ATV, UPT . Achieve upselling or cross-selling targets. Maintain a high Net Promotor Score. Ensure stock accuracy during store Audits. Ensure all new colleagues complete mandatory training required . Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks. Assist in keeping operational costs within the allocated budget Skills and Experience : Previous supervisory or management experience in a fast-paced Retail/ Customer Facing environment Passionate about retail & hold a good understanding of the latest trends and our competitors Previous experience of coaching and developing individuals Proven track record of achieving and exceeding sales targets and KPI's Experience in analysing KPI's data to making commercial decisions Keen eye for detail & commerciality. Previous experience within visual merchandising would be advantageous Promote JD Group values to internal and external stakeholders We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits: Quarterly discretionary bonus schemes Company discount of 30% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors) Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health) Access to digital health and well-being services through our benefits platform (TELUS Health) Health cash plans Wide range of internal development courses to support personal and professional development throughout your career journey with the Group Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only) Discounted Gym memberships at JD Gyms Life Assurance Access to colleague networks, to share lived experiences and support initiatives that drive positive change. Opportunities to volunteer and contribute to JD Foundation Employer engagement forums to help influence positive change We know our colleagues work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits including staff Discount On JD Group and other brands within the organisation and personal development opportunities to learn and develop at work. JD Sports- 1512 Banbury, 49/50 Castle Quay, BANBURY, Oxfordshire, United Kingdom
We have an exciting opportunity for a Deputy General Manager to join us here at Buzz Bingo Poole. This role is working full time 44 hours over 7 days a week and you must be fully flexible to work during all opening hours, paying up to £35,000 per year. Join Our Team of Remarkable People At Buzz Bingo, together we re on a mission to be the Nation s No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we ll support your professional goals, give you what you need to thrive, and celebrate your success along the way! We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other. The Role You ll Play As Deputy Manager you ll play a key part in making sure there is consistent delivery of the Buzz Bingo Brand Values, and a culture of exceptional customer service, at each point of the Customer journey. You ll also assist the General Manager to implement the brand strategy flawlessly at a local level and provide input to the club s local strategic plan. You may need to cover other sites at short notice so mobility and means of transport is important. Hit the Jackpot with Our Benefits In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We ll help you build your skills and career as you work with us in a business that never stands still. That means you ll have access to: a physical and mental wellbeing app giving you fast remote access to a GP for advice and more Thrive App for your mental wellbeing approved by the NHS Buzz Brights Apprenticeships Buzz Brilliance Awards Employee Recognition Scheme In-house training IOSH, First Aid, Fire Safety, Gamcare and more Access to Trained Mental Health Advocates for advice on your mental wellbeing 5 weeks Annual Leave plus Public Holidays Buy Holidays Salary Sacrifice Scheme opportunity to buy an extra week s holiday Staff discount 50% off bingo tickets, food & soft drink Your Responsibilities as Part of Our Team Assist the General Manager in ensuring that the customer experience is consistently delivered at each point in the customer journey Deputise for the General Manager in all operational aspects of the Club Seek opportunities to recognise and appreciate those that go the extra mile Evaluate actions to maintain and improve KPI performance Provide input to the club s local strategic plan on a trimester basis Deliver a culture of exceptional customer service by coaching and encouraging team members to drive service levels in every session Generate new members and communicate with them appropriately to generate repeat visits including maximising data capture Effectively manage the team in their day-to-day activities by directing, delegating, coaching, and supporting as required Ensure that the Company's legal obligations (Gaming and Licensing Laws, Employment Legislation, Health and Safety and Health and Hygiene) are being properly observed and adhered to Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live The Winning Combination We re Looking For Previous experience of managing a team in a face-to-face customer service role, ideally within a leisure, gaming, hospitality or retail environment Evidence of bringing business awareness to decision making and understands the commercial drivers of the business Evidence of setting an example for customer service and interaction 'on the floor' A relentless focus upon customer service standards with strong attention to detail Self-aware and welcomes constructive feedback Committed to your own and other's development Evidence of being able to manage and drive new initiatives As an equal opportunities employer, Buzz Bingo is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender identity, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Our workplace culture is inclusive and we strongly encourage suitably qualified applicants from a diverse range of backgrounds to apply and join us here at Buzz Bingo. We encourage our Colleagues to be themselves as we believe our differences as individuals make us stronger as a team. Applicants must be 18+
Feb 24, 2026
Full time
We have an exciting opportunity for a Deputy General Manager to join us here at Buzz Bingo Poole. This role is working full time 44 hours over 7 days a week and you must be fully flexible to work during all opening hours, paying up to £35,000 per year. Join Our Team of Remarkable People At Buzz Bingo, together we re on a mission to be the Nation s No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we ll support your professional goals, give you what you need to thrive, and celebrate your success along the way! We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other. The Role You ll Play As Deputy Manager you ll play a key part in making sure there is consistent delivery of the Buzz Bingo Brand Values, and a culture of exceptional customer service, at each point of the Customer journey. You ll also assist the General Manager to implement the brand strategy flawlessly at a local level and provide input to the club s local strategic plan. You may need to cover other sites at short notice so mobility and means of transport is important. Hit the Jackpot with Our Benefits In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We ll help you build your skills and career as you work with us in a business that never stands still. That means you ll have access to: a physical and mental wellbeing app giving you fast remote access to a GP for advice and more Thrive App for your mental wellbeing approved by the NHS Buzz Brights Apprenticeships Buzz Brilliance Awards Employee Recognition Scheme In-house training IOSH, First Aid, Fire Safety, Gamcare and more Access to Trained Mental Health Advocates for advice on your mental wellbeing 5 weeks Annual Leave plus Public Holidays Buy Holidays Salary Sacrifice Scheme opportunity to buy an extra week s holiday Staff discount 50% off bingo tickets, food & soft drink Your Responsibilities as Part of Our Team Assist the General Manager in ensuring that the customer experience is consistently delivered at each point in the customer journey Deputise for the General Manager in all operational aspects of the Club Seek opportunities to recognise and appreciate those that go the extra mile Evaluate actions to maintain and improve KPI performance Provide input to the club s local strategic plan on a trimester basis Deliver a culture of exceptional customer service by coaching and encouraging team members to drive service levels in every session Generate new members and communicate with them appropriately to generate repeat visits including maximising data capture Effectively manage the team in their day-to-day activities by directing, delegating, coaching, and supporting as required Ensure that the Company's legal obligations (Gaming and Licensing Laws, Employment Legislation, Health and Safety and Health and Hygiene) are being properly observed and adhered to Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live The Winning Combination We re Looking For Previous experience of managing a team in a face-to-face customer service role, ideally within a leisure, gaming, hospitality or retail environment Evidence of bringing business awareness to decision making and understands the commercial drivers of the business Evidence of setting an example for customer service and interaction 'on the floor' A relentless focus upon customer service standards with strong attention to detail Self-aware and welcomes constructive feedback Committed to your own and other's development Evidence of being able to manage and drive new initiatives As an equal opportunities employer, Buzz Bingo is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender identity, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Our workplace culture is inclusive and we strongly encourage suitably qualified applicants from a diverse range of backgrounds to apply and join us here at Buzz Bingo. We encourage our Colleagues to be themselves as we believe our differences as individuals make us stronger as a team. Applicants must be 18+
JD Sports- 0059 Edinburgh, 14 Hanover Street, EDINBURGH, Edinburgh, City of, United Kingdom Job Description Posted Tuesday 17 February 2026 at 01:00 Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascias in many markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally. We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives. Role overview The Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals. Responsibilities Effectively running all store operations to ensure meeting or exceeding sales & KPI targets, set clear sales goals, track performances whilst evolving processes to ensure continuous store growth. Create and maintain colleague schedules to ensure proper coverage and productivity. Creating a positive team culture through recruiting, training and continuously developing your team. Building a motivated and high performing team, increasing chances of store success. Analysing sales data and financial reports to make quick and well informed decisions, identifying and responding to areas of opportunity Operationally & Commercially. Develop and implement strategies to meet and exceed sales targets. Attract, engage and motivate customers into making purchases by using the latest visual merchandising techniques. Ensuring merchandise displays are attractive and align to brand guidelines. Ensure your teams are delivering the highest level of service in store in order to achieve a positive net promoter score (NPS). Address customer inquiries, feedback, and complaints in a timely and professional manner. Drive existing customer loyalty programs and promotions to enhance customer engagement. Maintain compliance with company policies, procedures, and regulatory requirements. Monitor and control store expenses to stay within budget. Ensure the store complies with health & safety regulations. Role objectives and KPIs Contribute to achieving or exceeding the store's monthly sales target. Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT. Achieve upselling or cross selling targets. Maintain a high Net Promoter Score. Ensure stock accuracy during store audits. Ensure all new colleagues complete mandatory training required. Ensure employee satisfaction and engagement survey results meet or exceed company benchmarks. Ensure operational costs are kept within the allocated budget. Skills and Experience Previous management experience in a fast paced retail/customer facing environment. Passionate about retail & hold a good understanding of the latest trends and our competitors. Hold strong leadership skills & have previous experience of coaching and developing a strong team. Proven track record of managing and exceeding sales targets and KPIs. Have experience in analysing reports & making commercial decisions. Keen eye for detail & commerciality. Previous experience within visual merchandising would be advantageous. Promote JD Group values to internal and external stakeholders. Benefits Quarterly discretionary bonus schemes. Company discount of 30% off a large number of products in store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors). Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health). Access to digital health and well being services through our benefits platform (TELUS Health). Health cash plans. Wide range of internal development courses to support personal and professional development throughout your career journey with the Group. Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only). Health Care Cover. Discounted gym memberships at JD Gyms. Life Assurance. Access to colleague networks, to share lived experiences and support initiatives that drive positive change. Opportunities to volunteer and contribute to JD Foundation. Employer engagement forums to help influence positive change. We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits including staff discount on JD Group and other brands within the organisation and personal development opportunities to learn and develop at work. JD Sports- 0059 Edinburgh, 14 Hanover Street, EDINBURGH, Edinburgh, City of, United Kingdom
Feb 24, 2026
Full time
JD Sports- 0059 Edinburgh, 14 Hanover Street, EDINBURGH, Edinburgh, City of, United Kingdom Job Description Posted Tuesday 17 February 2026 at 01:00 Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascias in many markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally. We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives. Role overview The Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals. Responsibilities Effectively running all store operations to ensure meeting or exceeding sales & KPI targets, set clear sales goals, track performances whilst evolving processes to ensure continuous store growth. Create and maintain colleague schedules to ensure proper coverage and productivity. Creating a positive team culture through recruiting, training and continuously developing your team. Building a motivated and high performing team, increasing chances of store success. Analysing sales data and financial reports to make quick and well informed decisions, identifying and responding to areas of opportunity Operationally & Commercially. Develop and implement strategies to meet and exceed sales targets. Attract, engage and motivate customers into making purchases by using the latest visual merchandising techniques. Ensuring merchandise displays are attractive and align to brand guidelines. Ensure your teams are delivering the highest level of service in store in order to achieve a positive net promoter score (NPS). Address customer inquiries, feedback, and complaints in a timely and professional manner. Drive existing customer loyalty programs and promotions to enhance customer engagement. Maintain compliance with company policies, procedures, and regulatory requirements. Monitor and control store expenses to stay within budget. Ensure the store complies with health & safety regulations. Role objectives and KPIs Contribute to achieving or exceeding the store's monthly sales target. Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT. Achieve upselling or cross selling targets. Maintain a high Net Promoter Score. Ensure stock accuracy during store audits. Ensure all new colleagues complete mandatory training required. Ensure employee satisfaction and engagement survey results meet or exceed company benchmarks. Ensure operational costs are kept within the allocated budget. Skills and Experience Previous management experience in a fast paced retail/customer facing environment. Passionate about retail & hold a good understanding of the latest trends and our competitors. Hold strong leadership skills & have previous experience of coaching and developing a strong team. Proven track record of managing and exceeding sales targets and KPIs. Have experience in analysing reports & making commercial decisions. Keen eye for detail & commerciality. Previous experience within visual merchandising would be advantageous. Promote JD Group values to internal and external stakeholders. Benefits Quarterly discretionary bonus schemes. Company discount of 30% off a large number of products in store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors). Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health). Access to digital health and well being services through our benefits platform (TELUS Health). Health cash plans. Wide range of internal development courses to support personal and professional development throughout your career journey with the Group. Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only). Health Care Cover. Discounted gym memberships at JD Gyms. Life Assurance. Access to colleague networks, to share lived experiences and support initiatives that drive positive change. Opportunities to volunteer and contribute to JD Foundation. Employer engagement forums to help influence positive change. We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits including staff discount on JD Group and other brands within the organisation and personal development opportunities to learn and develop at work. JD Sports- 0059 Edinburgh, 14 Hanover Street, EDINBURGH, Edinburgh, City of, United Kingdom
Role overview The Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals. Responsibilities Effectively running all store operations to ensure meeting or exceeding sales & KPI targets, set clear sales goals, track performances whilst evolving processes to ensure continuous store growth. Create and maintain colleague schedules to ensure proper coverage and productivity. Creating a positive team culture through recruiting, training and continuously developing your team. Building a motivated and high performing team, increasing chances of store success. Analysing sales data and financial reports to make quick and well informed decisions, identifying and responding to areas of opportunity operationally & commercially. Develop and implement strategies to meet and exceed sales targets. Attract, engage and motivate customers into making purchases by using the latest visual merchandising techniques. Ensuring merchandise displays are attractive and align to brand guidelines. Ensure your teams are delivering the highest level of service in store in order to achieve a positive net promoter score (NPS). Address customer inquiries, feedback, and complaints in a timely and professional manner. Drive existing customer loyalty programs and promotions to enhance customer engagement. Maintain compliance with company policies, procedures, and regulatory requirements. Monitor and control store expenses to stay within budget. Ensure the store complies with health & safety regulations. Role objectives and KPIs Contribute to achieving or exceeding the store's monthly sales target. Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT. Achieve upselling or cross selling targets. Maintain a high Net Promotor Score. Ensure stock accuracy during store audits. Ensure all new colleagues complete mandatory training required. Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks. Ensure operational costs are kept within the allocated budget. Skills and Experience Previous management experience in a fast paced Retail/ Customer Facing environment. Passionate about retail & hold a good understanding of the latest trends and our competitors. Hold strong leadership skills & have previous experience of coaching and developing a strong team. Strong communication skills. Proven track record of managing and exceeding sales targets and KPI's. Have experience in analysing reports & making commercial decisions. Keen eye for detail & commerciality. Previous experience within visual merchandising would be advantageous. Promote JD Group values to internal and external stakeholders. Benefits Quarterly discretionary bonus schemes Company discount of 30% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors) Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health) Access to digital health and well being services through our benefits platform (TELUS Health) Health cash plans Wide range of internal development courses to support personal and professional development throughout your career journey with the Group Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only) Company Sick Pay scheme Health Care Cover Discounted gym memberships at JD Gyms Life Assurance Access to colleague networks, to share lived experiences and support initiatives that drive positive change. Opportunities to volunteer and contribute to JD Foundation Employer engagement forums to help influence positive change Incremental Holiday Allowance
Feb 24, 2026
Full time
Role overview The Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals. Responsibilities Effectively running all store operations to ensure meeting or exceeding sales & KPI targets, set clear sales goals, track performances whilst evolving processes to ensure continuous store growth. Create and maintain colleague schedules to ensure proper coverage and productivity. Creating a positive team culture through recruiting, training and continuously developing your team. Building a motivated and high performing team, increasing chances of store success. Analysing sales data and financial reports to make quick and well informed decisions, identifying and responding to areas of opportunity operationally & commercially. Develop and implement strategies to meet and exceed sales targets. Attract, engage and motivate customers into making purchases by using the latest visual merchandising techniques. Ensuring merchandise displays are attractive and align to brand guidelines. Ensure your teams are delivering the highest level of service in store in order to achieve a positive net promoter score (NPS). Address customer inquiries, feedback, and complaints in a timely and professional manner. Drive existing customer loyalty programs and promotions to enhance customer engagement. Maintain compliance with company policies, procedures, and regulatory requirements. Monitor and control store expenses to stay within budget. Ensure the store complies with health & safety regulations. Role objectives and KPIs Contribute to achieving or exceeding the store's monthly sales target. Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT. Achieve upselling or cross selling targets. Maintain a high Net Promotor Score. Ensure stock accuracy during store audits. Ensure all new colleagues complete mandatory training required. Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks. Ensure operational costs are kept within the allocated budget. Skills and Experience Previous management experience in a fast paced Retail/ Customer Facing environment. Passionate about retail & hold a good understanding of the latest trends and our competitors. Hold strong leadership skills & have previous experience of coaching and developing a strong team. Strong communication skills. Proven track record of managing and exceeding sales targets and KPI's. Have experience in analysing reports & making commercial decisions. Keen eye for detail & commerciality. Previous experience within visual merchandising would be advantageous. Promote JD Group values to internal and external stakeholders. Benefits Quarterly discretionary bonus schemes Company discount of 30% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors) Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health) Access to digital health and well being services through our benefits platform (TELUS Health) Health cash plans Wide range of internal development courses to support personal and professional development throughout your career journey with the Group Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only) Company Sick Pay scheme Health Care Cover Discounted gym memberships at JD Gyms Life Assurance Access to colleague networks, to share lived experiences and support initiatives that drive positive change. Opportunities to volunteer and contribute to JD Foundation Employer engagement forums to help influence positive change Incremental Holiday Allowance
Overview Deputy General Manager Swindon - up to £34k basic £40,000 OTE Are you an experienced Manager looking to work for one of the UK's leading leisure operators? Are you looking for a career that offers amazing opportunities for growth and development? We are looking for a Deputy General Manager to work for a market leading leisure brand at one of their highest profile leisure destinations in Swindon. Our client is one of the U.K.s most loved and most successful leisure concepts offering great value entertainment, gaming, food and beverage, competitions and parties appealing to both adults and the family market. This is a fun, fast paced place to work and the U.K. wide company is renowned for harnessing their top talent and progressing them in the business, so this is a great development opportunity for an ambitious manager. What the Deputy General Manager post looks like Customer facing - Ensuring customers have a fabulous time, every time. Team - Inspiring, coaching and developing your management team to be the best version of themselves every day. Operations - Ensure the centre is clean, safe and fully operational at all times. Commercial - Drive performance across all revenue lines and implement new business plans. Financial - taking responsibility for budgets, banking and stock control. Working a mixture of shifts including evenings and 3 weekends out of 4. Join as a Deputy General Manager, in return you'll get The opportunity to earn a centre outperformance bonus A 40-hour contract, plus additional pay for any extra shifts you work 50% off food when you are working One in four weekends off Optional pension plan 28 days holiday & additional days holiday with length of service Access to our in-house Centre Manager in Training programme and apprenticeships Free games vouchers every month 30% discount off food and drink for you and up to five friends Access to our Employee Assistance Programme (EAP) for you and your family The opportunity to join our healthcare cash plan Financial long service awards A £15 donation to Barnardo's when you complete your induction Enhanced maternity, paternity, adoption, and shared parental leave benefits We are keen to hear from candidates who have An abundance of energy, enthusiasm and drive. Experience delivering an amazing customer experience in a fast-paced customer facing business such as late night venues and nightclubs, visitor attractions, bars, restaurants, hotels or health and fitness clubs. Have significant experience managing a high volume F and B operation. At least 3 year's people management and key holder experience possibly as a Club Manager, Operations Manager, Restaurant Manager, Assistant Manager, Trading Manager, Store Manager or Centre Manager. A head for business and experience in promoting and growing different revenue lines Compensation and development In addition to a highly competitive basic of up to £34,000 there is a monthly bonus of £200 and an annual performance related bonus of up to £8,000 that should take your overall package to c £40,000 .There are also outstanding opportunities for ongoing training and development to become a General Manager. Please submit your CV and if you have the right level of experience. Interviews available immediately
Feb 24, 2026
Full time
Overview Deputy General Manager Swindon - up to £34k basic £40,000 OTE Are you an experienced Manager looking to work for one of the UK's leading leisure operators? Are you looking for a career that offers amazing opportunities for growth and development? We are looking for a Deputy General Manager to work for a market leading leisure brand at one of their highest profile leisure destinations in Swindon. Our client is one of the U.K.s most loved and most successful leisure concepts offering great value entertainment, gaming, food and beverage, competitions and parties appealing to both adults and the family market. This is a fun, fast paced place to work and the U.K. wide company is renowned for harnessing their top talent and progressing them in the business, so this is a great development opportunity for an ambitious manager. What the Deputy General Manager post looks like Customer facing - Ensuring customers have a fabulous time, every time. Team - Inspiring, coaching and developing your management team to be the best version of themselves every day. Operations - Ensure the centre is clean, safe and fully operational at all times. Commercial - Drive performance across all revenue lines and implement new business plans. Financial - taking responsibility for budgets, banking and stock control. Working a mixture of shifts including evenings and 3 weekends out of 4. Join as a Deputy General Manager, in return you'll get The opportunity to earn a centre outperformance bonus A 40-hour contract, plus additional pay for any extra shifts you work 50% off food when you are working One in four weekends off Optional pension plan 28 days holiday & additional days holiday with length of service Access to our in-house Centre Manager in Training programme and apprenticeships Free games vouchers every month 30% discount off food and drink for you and up to five friends Access to our Employee Assistance Programme (EAP) for you and your family The opportunity to join our healthcare cash plan Financial long service awards A £15 donation to Barnardo's when you complete your induction Enhanced maternity, paternity, adoption, and shared parental leave benefits We are keen to hear from candidates who have An abundance of energy, enthusiasm and drive. Experience delivering an amazing customer experience in a fast-paced customer facing business such as late night venues and nightclubs, visitor attractions, bars, restaurants, hotels or health and fitness clubs. Have significant experience managing a high volume F and B operation. At least 3 year's people management and key holder experience possibly as a Club Manager, Operations Manager, Restaurant Manager, Assistant Manager, Trading Manager, Store Manager or Centre Manager. A head for business and experience in promoting and growing different revenue lines Compensation and development In addition to a highly competitive basic of up to £34,000 there is a monthly bonus of £200 and an annual performance related bonus of up to £8,000 that should take your overall package to c £40,000 .There are also outstanding opportunities for ongoing training and development to become a General Manager. Please submit your CV and if you have the right level of experience. Interviews available immediately
Job Description We welcome applications from candidates with disabilities, neurodiversity and long term health conditions, and we are committed to ensuring fair treatment throughout the recruitment process. We will make adjustments to support the recruitment and interview process wherever it is reasonable to do so and, where successful, adjustments will be made to support people within their role. If you are unable to complete your application via our recruitment system or would like to discuss any reasonable adjustments to support you in the application process, please get in touch with us on Job Description - Senior Development Manager (Mid-level giving lead) () Senior Development Manager (Mid-level giving lead) Job Number: Development and Alumni Relations Grade 8 : £47,389 to £56,535 per annum Open-Ended/Permanent - Full Time Working Arrangements : Hybrid arrangements in place, flexible hours may be required on occasion to deliver key activities and maintain relationships Closing Date 12-Mar-2026, 11:59:00 PM About the University At Durham University we are proud of our people. A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique and historic setting - Durham is a university like no other. We believe that inspiring our people to do outstanding things at Durham enables Durham people to do outstanding things professionally and personally. Across the University we have a huge variety of roles and career opportunities, which together make us a large and successful community, which is a key hub of activity within our region and nationally. We would be thrilled if you would consider joining our thriving University. Further information about the University can be found here. Find out more about the benefits of working at the University and what it is like to live and work in the Durham area on our Why Join Us? - Information Page. The Role and Department The Development and Alumni Relations Office is responsible for co ordinating philanthropy, alumni and supporter engagement, advancement services, and supporter communications on behalf of the University. DARO works with colleges, academic departments, research centres and institutes, wider student experience partners, and professional departments to engage over 200,000 alumni and supporters around the world. We contribute to the enhancement of Durham University's reputation as globally outstanding, inclusive, and forward looking. We are an ambitious and committed team with a collaborative and collegiate culture. The Development Team within DARO is ultimately responsible for: soliciting donations from alumni, philanthropists, corporations, trusts and foundations and other charitable bodies; stewarding donors through reports, presentations, events and face to face meetings; meeting with gift beneficiaries to collate and produce gift impact reporting materials; hosting and devising engagement opportunities for existing and prospective benefactors on campus; and managing relationships with high level stakeholders on behalf of the University. Senior Development Manager Responsibilities Senior Development Managers are primarily responsible for identifying, cultivating, soliciting, and stewarding principal/major donations of £100K - £1M+. In this role, you will manage a small team focused on gifts from £10,000 - £99,999 and work with the Head of Major Gifts to implement a strategy for mid level giving, establishing and tracking progress against clear and granular KPIs. You will personally manage a portfolio of some of the University's most senior benefactors and advocates. This portfolio will primarily comprise individual donors, but may also include trusts and foundations, legacy and planned giving prospects, corporate donors/sponsors, and other philanthropic organisations. The Senior Development Manager will play a critical role in the delivery of Durham's bicentenary Campaign. The Campaign is a major philanthropic initiative centred on the University's 200th anniversary in 2032, seeking to create a step change in philanthropic giving to Durham. The post holder must be versatile and able to work closely and with senior alumni, University leaders, prominent and public figures, the trustees of regional, national and global funding bodies, major benefactors and advocates, in multiple capacities which facilitate the development of principal/major donations and the advancement of Durham University. They must be able to lead and manage a small sub team within the Major Gifts team, guiding strategic activity and maintaining a focus on high level opportunities. Base Location The base location for this role is Boldon House, our exciting new professional services hub. Boldon House is situated on the outskirts of Durham near the Arnison Centre in Pity Me. Boldon House brings a number of professional services teams together in a vibrant office environment which supports collaborative working and is designed to embrace hybrid working. To find out more, visit the project webpage: Boldon House - Durham University. Further information about the role and the responsibilities is at the bottom of this job description. Working at Durham 30 days annual leave per year in addition to 8 public holidays and 4 customary days per year - a total of 42 days per year. The University closes between Christmas and New Year. We offer a generous pension scheme, and as a new member of staff you will be automatically enrolled into the University Superannuation Scheme (USS). No matter how you travel to work, we have you covered. We have ample parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies. You can also take advantage of our cost effective and environmentally friendly Tusker Car Benefit Scheme, allowing you to lease a brand new electric or hybrid vehicle with savings on tax and National Insurance. We have a genuine commitment to developing our colleagues professionally and personally. There is a comprehensive range of development courses, apprenticeships and access to qualifications and routes to develop your career in the University. All staff have dedicated annual time to concentrate on their personal development opportunities. We provide wide ranging health and wellbeing support including discounted membership for our state of the art sport and gym facilities and access to a 24 7 Employee Assistance Programme. Our on site nursery is rated Outstanding by Ofsted, and you can access holiday camps for children aged 5 16. Our family friendly policies, including maternity and adoption leave, are among the most generous in the higher education sector (and likely above and beyond many employers). We offer all staff the opportunity to take part in volunteering activities to make a difference in the local community. You can access exclusive discounts via our benefits portal including money off at supermarkets, high street retailers, IT products such as Apple, eating out and days out at various attractions. Various salary sacrifice schemes are also available to help you take advantage of tax savings on benefits. If you are moving to Durham, you may be eligible for help with removal costs, and we have a dedicated team who can help you with the practicalities such as house hunting and schools. If you need a visa, we cover most visa costs and offer an interest free loan scheme to pay for dependent visas. Discover more about our total rewards and benefits package here. Equality, Diversity and Inclusion Durham University is committed to equality, diversity and inclusion. Our collective aim is to create an open and inclusive environment where everyone can reach their full potential and we believe our staff should reflect the diversity of the global community in which we work. As a University equality, diversity and inclusion (EDI) are a key part of the University's Strategy and a central part of everything we do. We also live by our values and our Staff Code of Conduct. At Durham we actively work towards providing an environment where our staff and students can study, work and live in a community which is supportive and inclusive. We welcome and encourage applications from members of groups who are under represented in our workforce including people with disabilities, women and black, Asian and minority ethnic communities. If you have taken time out of your career, and you feel it relevant, let us know about it in your application. If you are a candidate with a disability, we are committed to ensuring fair treatment throughout the recruitment process. We will make adjustments to support the interview process wherever it is reasonable to do so and, where successful, reasonable adjustments will be made to support people within the role. Person Specification - Qualifications and Experience Educated to degree level (or equivalent experience). Professional practitioner with specialist knowledge and expertise to influence events and activities within the organisation. Experience of working in a fundraising, stewardship or business development environment in a client facing role. Experience of securing significant gifts (six figure plus) from individual donors. Experience of providing specialist advice and guidance to a range of customers and colleagues, including more senior colleagues. Experience of participating in internal or external networks to share and discuss good practice . click apply for full job details
Feb 24, 2026
Full time
Job Description We welcome applications from candidates with disabilities, neurodiversity and long term health conditions, and we are committed to ensuring fair treatment throughout the recruitment process. We will make adjustments to support the recruitment and interview process wherever it is reasonable to do so and, where successful, adjustments will be made to support people within their role. If you are unable to complete your application via our recruitment system or would like to discuss any reasonable adjustments to support you in the application process, please get in touch with us on Job Description - Senior Development Manager (Mid-level giving lead) () Senior Development Manager (Mid-level giving lead) Job Number: Development and Alumni Relations Grade 8 : £47,389 to £56,535 per annum Open-Ended/Permanent - Full Time Working Arrangements : Hybrid arrangements in place, flexible hours may be required on occasion to deliver key activities and maintain relationships Closing Date 12-Mar-2026, 11:59:00 PM About the University At Durham University we are proud of our people. A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique and historic setting - Durham is a university like no other. We believe that inspiring our people to do outstanding things at Durham enables Durham people to do outstanding things professionally and personally. Across the University we have a huge variety of roles and career opportunities, which together make us a large and successful community, which is a key hub of activity within our region and nationally. We would be thrilled if you would consider joining our thriving University. Further information about the University can be found here. Find out more about the benefits of working at the University and what it is like to live and work in the Durham area on our Why Join Us? - Information Page. The Role and Department The Development and Alumni Relations Office is responsible for co ordinating philanthropy, alumni and supporter engagement, advancement services, and supporter communications on behalf of the University. DARO works with colleges, academic departments, research centres and institutes, wider student experience partners, and professional departments to engage over 200,000 alumni and supporters around the world. We contribute to the enhancement of Durham University's reputation as globally outstanding, inclusive, and forward looking. We are an ambitious and committed team with a collaborative and collegiate culture. The Development Team within DARO is ultimately responsible for: soliciting donations from alumni, philanthropists, corporations, trusts and foundations and other charitable bodies; stewarding donors through reports, presentations, events and face to face meetings; meeting with gift beneficiaries to collate and produce gift impact reporting materials; hosting and devising engagement opportunities for existing and prospective benefactors on campus; and managing relationships with high level stakeholders on behalf of the University. Senior Development Manager Responsibilities Senior Development Managers are primarily responsible for identifying, cultivating, soliciting, and stewarding principal/major donations of £100K - £1M+. In this role, you will manage a small team focused on gifts from £10,000 - £99,999 and work with the Head of Major Gifts to implement a strategy for mid level giving, establishing and tracking progress against clear and granular KPIs. You will personally manage a portfolio of some of the University's most senior benefactors and advocates. This portfolio will primarily comprise individual donors, but may also include trusts and foundations, legacy and planned giving prospects, corporate donors/sponsors, and other philanthropic organisations. The Senior Development Manager will play a critical role in the delivery of Durham's bicentenary Campaign. The Campaign is a major philanthropic initiative centred on the University's 200th anniversary in 2032, seeking to create a step change in philanthropic giving to Durham. The post holder must be versatile and able to work closely and with senior alumni, University leaders, prominent and public figures, the trustees of regional, national and global funding bodies, major benefactors and advocates, in multiple capacities which facilitate the development of principal/major donations and the advancement of Durham University. They must be able to lead and manage a small sub team within the Major Gifts team, guiding strategic activity and maintaining a focus on high level opportunities. Base Location The base location for this role is Boldon House, our exciting new professional services hub. Boldon House is situated on the outskirts of Durham near the Arnison Centre in Pity Me. Boldon House brings a number of professional services teams together in a vibrant office environment which supports collaborative working and is designed to embrace hybrid working. To find out more, visit the project webpage: Boldon House - Durham University. Further information about the role and the responsibilities is at the bottom of this job description. Working at Durham 30 days annual leave per year in addition to 8 public holidays and 4 customary days per year - a total of 42 days per year. The University closes between Christmas and New Year. We offer a generous pension scheme, and as a new member of staff you will be automatically enrolled into the University Superannuation Scheme (USS). No matter how you travel to work, we have you covered. We have ample parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies. You can also take advantage of our cost effective and environmentally friendly Tusker Car Benefit Scheme, allowing you to lease a brand new electric or hybrid vehicle with savings on tax and National Insurance. We have a genuine commitment to developing our colleagues professionally and personally. There is a comprehensive range of development courses, apprenticeships and access to qualifications and routes to develop your career in the University. All staff have dedicated annual time to concentrate on their personal development opportunities. We provide wide ranging health and wellbeing support including discounted membership for our state of the art sport and gym facilities and access to a 24 7 Employee Assistance Programme. Our on site nursery is rated Outstanding by Ofsted, and you can access holiday camps for children aged 5 16. Our family friendly policies, including maternity and adoption leave, are among the most generous in the higher education sector (and likely above and beyond many employers). We offer all staff the opportunity to take part in volunteering activities to make a difference in the local community. You can access exclusive discounts via our benefits portal including money off at supermarkets, high street retailers, IT products such as Apple, eating out and days out at various attractions. Various salary sacrifice schemes are also available to help you take advantage of tax savings on benefits. If you are moving to Durham, you may be eligible for help with removal costs, and we have a dedicated team who can help you with the practicalities such as house hunting and schools. If you need a visa, we cover most visa costs and offer an interest free loan scheme to pay for dependent visas. Discover more about our total rewards and benefits package here. Equality, Diversity and Inclusion Durham University is committed to equality, diversity and inclusion. Our collective aim is to create an open and inclusive environment where everyone can reach their full potential and we believe our staff should reflect the diversity of the global community in which we work. As a University equality, diversity and inclusion (EDI) are a key part of the University's Strategy and a central part of everything we do. We also live by our values and our Staff Code of Conduct. At Durham we actively work towards providing an environment where our staff and students can study, work and live in a community which is supportive and inclusive. We welcome and encourage applications from members of groups who are under represented in our workforce including people with disabilities, women and black, Asian and minority ethnic communities. If you have taken time out of your career, and you feel it relevant, let us know about it in your application. If you are a candidate with a disability, we are committed to ensuring fair treatment throughout the recruitment process. We will make adjustments to support the interview process wherever it is reasonable to do so and, where successful, reasonable adjustments will be made to support people within the role. Person Specification - Qualifications and Experience Educated to degree level (or equivalent experience). Professional practitioner with specialist knowledge and expertise to influence events and activities within the organisation. Experience of working in a fundraising, stewardship or business development environment in a client facing role. Experience of securing significant gifts (six figure plus) from individual donors. Experience of providing specialist advice and guidance to a range of customers and colleagues, including more senior colleagues. Experience of participating in internal or external networks to share and discuss good practice . click apply for full job details
JD Sports- 1512 Banbury, 49/50 Castle Quay, BANBURY, Oxfordshire, United Kingdom Job Description Posted Wednesday 18 February 2026 at 01:00 Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascias in many markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally. We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives. Role overview: The Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals. Responsibilities: Effectively running all store operations to ensure meeting or exceeding sales & KPI targets, set clear sales goals, track performances whilst evolving processes to ensure continuous store growth. Create and maintain colleague schedules to ensure proper coverage and productivity. Creating a positive team culture through recruiting, training and continuously developing your team . Building a motivated and high performing team, increasing chances of store success. Analysing sales data and financial reports to make quick and well-informed decisions, identifying and responding to areas of opportunity Operationally & Commercially. Develop and implement strategies to meet and exceed sales targets. Attract, engage and motivate customers into making purchases by using the latest visual merchandising techniques. Ensuring merchandise displays are attractive and align to brand guidelines. Ensure your teams are delivering the highest level of service in store in order to achieve a positive net promoter score (NPS) Address customer inquiries, feedback, and complaints in a timely and professional manner. Drive existing customer loyalty programs and promotions to enhance customer engagement. Maintain compliance with company policies, procedures, and regulatory requirements. Monitor and control store expenses to stay within budget. Ensure the store complies with health & safety regulations. Role objectives and KPI's: Contribute to achieving or exceeding the stores monthly sales target. Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT . Achieve upselling or cross-selling targets. Maintain a high Net Promotor Score. Ensure stock accuracy during store Audits. Ensure all new colleagues complete mandatory training required . Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks. Ensure operational costs are kept within the allocated budget Skills and Experience : Previous management experience in a fast-paced Retail/ Customer Facing environment Passionate about retail & hold a good understanding of the latest trends and our competitors Hold strong leadership skills & have previous experience of coaching and developing a strong team Proven track record of managing and exceeding sales targets and KPI's Have experience in analysing reports & making commercial decisions Keen eye for detail & commerciality. Previous experience within visual merchandising would be advantageous Promote JD Group values to internal and external stakeholders We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits: Quarterly discretionary bonus schemes Company discount of 30% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors) Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health) Access to digital health and well-being services through our benefits platform (TELUS Health) Health cash plans Wide range of internal development courses to support personal and professional development throughout your career journey with the Group Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only) Health Care Cover Discounted Gym memberships at JD Gyms Life Assurance Access to colleague networks, to share lived experiences and support initiatives that drive positive change. Opportunities to volunteer and contribute to JD Foundation Employer engagement forums to help influence positive change We know our colleagues work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits including staff Discount On JD Group and other brands within the organisation and personal development opportunities to learn and develop at work. JD Sports- 1512 Banbury, 49/50 Castle Quay, BANBURY, Oxfordshire, United Kingdom
Feb 24, 2026
Full time
JD Sports- 1512 Banbury, 49/50 Castle Quay, BANBURY, Oxfordshire, United Kingdom Job Description Posted Wednesday 18 February 2026 at 01:00 Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascias in many markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally. We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives. Role overview: The Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals. Responsibilities: Effectively running all store operations to ensure meeting or exceeding sales & KPI targets, set clear sales goals, track performances whilst evolving processes to ensure continuous store growth. Create and maintain colleague schedules to ensure proper coverage and productivity. Creating a positive team culture through recruiting, training and continuously developing your team . Building a motivated and high performing team, increasing chances of store success. Analysing sales data and financial reports to make quick and well-informed decisions, identifying and responding to areas of opportunity Operationally & Commercially. Develop and implement strategies to meet and exceed sales targets. Attract, engage and motivate customers into making purchases by using the latest visual merchandising techniques. Ensuring merchandise displays are attractive and align to brand guidelines. Ensure your teams are delivering the highest level of service in store in order to achieve a positive net promoter score (NPS) Address customer inquiries, feedback, and complaints in a timely and professional manner. Drive existing customer loyalty programs and promotions to enhance customer engagement. Maintain compliance with company policies, procedures, and regulatory requirements. Monitor and control store expenses to stay within budget. Ensure the store complies with health & safety regulations. Role objectives and KPI's: Contribute to achieving or exceeding the stores monthly sales target. Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT . Achieve upselling or cross-selling targets. Maintain a high Net Promotor Score. Ensure stock accuracy during store Audits. Ensure all new colleagues complete mandatory training required . Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks. Ensure operational costs are kept within the allocated budget Skills and Experience : Previous management experience in a fast-paced Retail/ Customer Facing environment Passionate about retail & hold a good understanding of the latest trends and our competitors Hold strong leadership skills & have previous experience of coaching and developing a strong team Proven track record of managing and exceeding sales targets and KPI's Have experience in analysing reports & making commercial decisions Keen eye for detail & commerciality. Previous experience within visual merchandising would be advantageous Promote JD Group values to internal and external stakeholders We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits: Quarterly discretionary bonus schemes Company discount of 30% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors) Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health) Access to digital health and well-being services through our benefits platform (TELUS Health) Health cash plans Wide range of internal development courses to support personal and professional development throughout your career journey with the Group Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only) Health Care Cover Discounted Gym memberships at JD Gyms Life Assurance Access to colleague networks, to share lived experiences and support initiatives that drive positive change. Opportunities to volunteer and contribute to JD Foundation Employer engagement forums to help influence positive change We know our colleagues work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits including staff Discount On JD Group and other brands within the organisation and personal development opportunities to learn and develop at work. JD Sports- 1512 Banbury, 49/50 Castle Quay, BANBURY, Oxfordshire, United Kingdom
Atlas Recruitment Group Limited
Tidworth, Hampshire
Qualified Vehicle Mechanic Assessors - Excellent Salary, permanent position, Tidworth, Lyneham, Warminster, Colerne, Larkhill, Bulford and Wiltshire. Pension, car & enhanced leave allowance available. The role To ensure continuity, quality, and scalability in the delivery of apprenticeships by providing targeted, flexible support across the contract. Apprenticeship Delivery Support Specialists will not carry individual learner caseloads but will act as agile resources, deployed where and when support is most needed to maintain high standards and learner outcomes. Responsibilities: Act as a flexible resource to ensure continuity of delivery during periods of absence, or increased demand Provide rapid response support to learners who have no allocated coach Provide surge support to drive forward learner progression and completions Schedule and attend learner progress reviews for learners who have no allocated coach and / or require additional targeted support and complete all required documentation Contribute to the improvement of learner engagement, progression, and achievement by providing additional coaching interventions where required Support, motivate and coach learners who are off track through their apprenticeship programme, ensuring all components of the apprenticeship programme are completed whilst meeting awarding organisation, ESFA and Ofsted requirements Ensure all required documentation is completed to the correct standard and within agreed timelines Effectively record, plan and track individual learner progress in accordance with agreed paperwork and reporting processes Plan, prepare and deliver high quality learner workshops to support learner progression Carry out assessments in line with company, awarding organisation, ESFA and Ofsted requirements Support learners to achieve their full potential and provide advice and guidance as required Provide effective and timely verbal and written feedback and feedforward to all learners, ensuring appropriate stretch and challenge when required Support with onboarding and mentoring new / unqualified coaches Build effective working relationships with other teams across the contract, including quality, business support and compliance and assurance Follow all company policies and processes in relation to quality assurance and compliance Achieve key performance indicators Maintain a Continuous Professional Development (CPD) record that reflects company and industry requirements Provide feedback and insights to the Programme manager and Quality team on emerging trends, risks, and opportunities for improvement. Required experience: Certificate in Assessing Vocational Achievement Minimum of 2 years' experience as a qualified assessor Minimum 5 years' experience in an appropriate industry environment If you are interested in the role, please 'APPLY' and submit your
Feb 22, 2026
Full time
Qualified Vehicle Mechanic Assessors - Excellent Salary, permanent position, Tidworth, Lyneham, Warminster, Colerne, Larkhill, Bulford and Wiltshire. Pension, car & enhanced leave allowance available. The role To ensure continuity, quality, and scalability in the delivery of apprenticeships by providing targeted, flexible support across the contract. Apprenticeship Delivery Support Specialists will not carry individual learner caseloads but will act as agile resources, deployed where and when support is most needed to maintain high standards and learner outcomes. Responsibilities: Act as a flexible resource to ensure continuity of delivery during periods of absence, or increased demand Provide rapid response support to learners who have no allocated coach Provide surge support to drive forward learner progression and completions Schedule and attend learner progress reviews for learners who have no allocated coach and / or require additional targeted support and complete all required documentation Contribute to the improvement of learner engagement, progression, and achievement by providing additional coaching interventions where required Support, motivate and coach learners who are off track through their apprenticeship programme, ensuring all components of the apprenticeship programme are completed whilst meeting awarding organisation, ESFA and Ofsted requirements Ensure all required documentation is completed to the correct standard and within agreed timelines Effectively record, plan and track individual learner progress in accordance with agreed paperwork and reporting processes Plan, prepare and deliver high quality learner workshops to support learner progression Carry out assessments in line with company, awarding organisation, ESFA and Ofsted requirements Support learners to achieve their full potential and provide advice and guidance as required Provide effective and timely verbal and written feedback and feedforward to all learners, ensuring appropriate stretch and challenge when required Support with onboarding and mentoring new / unqualified coaches Build effective working relationships with other teams across the contract, including quality, business support and compliance and assurance Follow all company policies and processes in relation to quality assurance and compliance Achieve key performance indicators Maintain a Continuous Professional Development (CPD) record that reflects company and industry requirements Provide feedback and insights to the Programme manager and Quality team on emerging trends, risks, and opportunities for improvement. Required experience: Certificate in Assessing Vocational Achievement Minimum of 2 years' experience as a qualified assessor Minimum 5 years' experience in an appropriate industry environment If you are interested in the role, please 'APPLY' and submit your
We welcome applications from candidates with disabilities, neurodiversity and long-term health conditions, and we are committed to ensuring fair treatment throughout the recruitment process. We will make adjustments to support the recruitment and interview process wherever it is reasonable to do so and, where successful, adjustments will be made to support people within their role. If you are unable to complete your application via our recruitment system or would like to discuss any reasonable adjustments to support you in the application process, please get in touch with us on Trusts and Foundations Manager () Development and Alumni Relations Open-Ended/Permanent - Full Time Working Arrangements: Hybrid arrangements in place, flexible hours may be required on occasion to deliver key activities and maintain relationships. Closing Date 12-Mar-2026, 11:59:00 PM The Role and Department The Development and Alumni Relations Office (DARO) is responsible for coordinating philanthropy, alumni and supporter engagement, and advancement communications on behalf of the University. DARO works with colleges, academic departments, research centres and institutes, wider student experience partners, and professional departments to engage over 200,000 alumni and supporters around the world. The Development Team within DARO is responsible for: soliciting donations from alumni, philanthropists, corporations, trusts and foundations, and other charitable bodies; stewarding major and principal donors through reports, presentations, events and face to face meetings; meeting with gift beneficiaries to collate and produce gift impact reporting materials; hosting and devising engagement opportunities for existing and prospective donors on campus; and relationship managing high level stakeholders on behalf of the University. The Trusts and Foundations Manager role sits within the Institutional Funders Team and is responsible for supporting and advancing its activities. They will play a key role in the delivery of Durham's bicentenary Campaign. The Campaign is a major philanthropic initiative centred on the University's 200th anniversary in 2032, seeking to create a step change in philanthropic giving to Durham. The Trusts and Foundations Manager will take an active role in liaising with colleagues to establish funding needs, researching and cultivating funders new and old, submitting applications, administering gifts and stewarding donors. They will collaborate with colleagues across the University in academic, college, professional services and leadership roles. They will represent the Institutional Funders Team in a positive supportive manner while balancing the need for the team to align with DARO's strategic priorities and fundraising campaign. The Trusts and Foundations Manager will research funding opportunities and record information on DARO's Raiser's Edge database, providing a resource which can be regularly updated and interrogated as required. They will develop and strengthen relationships with trusts and foundations by networking and making introductions to new funders where appropriate and keeping channels of communication open with existing partners. In addition to trusts and foundations, funders might include statutory funders and religious orders. The Trusts and Foundations Manager will tailor their approach to each funder to ensure they are using the appropriate channels. They will take a lead on writing selected applications, drawing on colleagues' strengths, and be able to articulate the funding need in the context of the University's wider strategy. The value of applications may range from mid level grants to £100,000 plus. As required, they will organise and host tailored funder visits to the University, working with colleagues including senior staff and providing briefings. They will record the outcome of applications and any feedback. Where an application is successful, they will assist with gift administration. They will encourage ongoing dialogue with funders where possible and they will maintain funder records on Raiser's Edge by recording interactions and noting any requirements for future action. They will work collaboratively and flexibly with all colleagues in the Institutional Funders Team to maximise income for the benefit of the University. The base location for this role is Boldon House, our exciting new professional services hub. Boldon House is situated on the outskirts of Durham near the Arnison Centre in Pity Me. Boldon House brings a number of professional services teams together in a vibrant office environment which supports collaborative working and is designed to embrace hybrid working. Working at Durham You'll receive 30 days annual leave per year in addition to 8 public holidays and 4 customary days per year - a total of 42 days per year. The University closes between Christmas and New Year. We offer a generous pension scheme, and as a new member of staff you will be automatically enrolled into the University Superannuation Scheme (USS). No matter how you travel to work, we have you covered. We have ample parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies. You can also take advantage of our cost effective and environmentally friendly Tusker Car Benefit Scheme, allowing you to lease a brand new electric or hybrid vehicle with savings on tax and National Insurance. We have a genuine commitment to developing our colleagues professionally and personally. There is a comprehensive range of development courses, apprenticeships and access to qualifications and routes to develop your career in the University. All staff have dedicated annual time to concentrate on their personal development opportunities. We provide wide ranging health and wellbeing support including discounted membership for our state of the art sport and gym facilities and access to a 24 7 Employee Assistance Programme. Our on site nursery is rated Outstanding by Ofsted, and you can access holiday camps for children aged 5 16. Our family friendly policies, including maternity and adoption leave, are among the most generous in the higher education sector (and likely above and beyond many employers). We offer all staff the opportunity to take part in volunteering activities to make a difference in the local community. You can access exclusive discounts via our benefits portal including money off at supermarkets, high street retailers, IT products such as Apple, eating out and days out at various attractions. Various salary sacrifice schemes are also available to help you take advantage of tax savings on benefits. If you are moving to Durham, you may be eligible for help with removal costs, and we have a dedicated team who can help you with the practicalities such as house hunting and schools. If you need a visa, we cover most visa costs and offer an interest free loan scheme to pay for dependant visas. Durham University is committed to equality, diversity and inclusion Our collective aim is to create an open and inclusive environment where everyone can reach their full potential and we believe our staff should reflect the diversity of the global community in which we work. As a University equality, diversity, and inclusion (EDI) are a key part of the University's Strategy and a central part of everything we do. We also live by our values and our Staff Code of Conduct. At Durham we actively work towards providing an environment where our staff and students can study, work and live in a community which is supportive and inclusive. We welcome and encourage applications from members of groups who are under represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities. What you need to demonstrate when you apply / Person Specification When you apply it is important that you let us know what skills/experience you have from a similar role and/or what skills/experience you have which would make you right for this role. Further information about the role and responsibilities is at the end of this job description. Where a criteria has an asterisk next to it, it may be given additional weighting when your application is considered. Qualifications / Experience Educated to degree level (or equivalent experience). Experience of working in a fundraising, stewardship or business development environment in a client facing role and tailoring the approach to each audience. Track record of success in securing donations at over £50,000 from institutional funders. Experience of implementing policies and procedures and supporting change and service improvements. Experience of providing specialist advice and guidance to a range of customers and colleagues, including more senior colleagues. Experience of participating in internal or external networks to share and discuss good practice, develop strong and productive working relationships and to positively influence the University's reputation. Skills / Abilities / Knowledge Excellent spoken and written communication skills including the ability to develop effective working relationships, both internally and externally. Strong digital competence across a range of digital devices and apps including Microsoft Office and CRM systems (preferably Raiser's Edge). Committed to continuing professional development to maintain professional development (e.g. CASE, Institute of Fundraising). . click apply for full job details
Feb 22, 2026
Full time
We welcome applications from candidates with disabilities, neurodiversity and long-term health conditions, and we are committed to ensuring fair treatment throughout the recruitment process. We will make adjustments to support the recruitment and interview process wherever it is reasonable to do so and, where successful, adjustments will be made to support people within their role. If you are unable to complete your application via our recruitment system or would like to discuss any reasonable adjustments to support you in the application process, please get in touch with us on Trusts and Foundations Manager () Development and Alumni Relations Open-Ended/Permanent - Full Time Working Arrangements: Hybrid arrangements in place, flexible hours may be required on occasion to deliver key activities and maintain relationships. Closing Date 12-Mar-2026, 11:59:00 PM The Role and Department The Development and Alumni Relations Office (DARO) is responsible for coordinating philanthropy, alumni and supporter engagement, and advancement communications on behalf of the University. DARO works with colleges, academic departments, research centres and institutes, wider student experience partners, and professional departments to engage over 200,000 alumni and supporters around the world. The Development Team within DARO is responsible for: soliciting donations from alumni, philanthropists, corporations, trusts and foundations, and other charitable bodies; stewarding major and principal donors through reports, presentations, events and face to face meetings; meeting with gift beneficiaries to collate and produce gift impact reporting materials; hosting and devising engagement opportunities for existing and prospective donors on campus; and relationship managing high level stakeholders on behalf of the University. The Trusts and Foundations Manager role sits within the Institutional Funders Team and is responsible for supporting and advancing its activities. They will play a key role in the delivery of Durham's bicentenary Campaign. The Campaign is a major philanthropic initiative centred on the University's 200th anniversary in 2032, seeking to create a step change in philanthropic giving to Durham. The Trusts and Foundations Manager will take an active role in liaising with colleagues to establish funding needs, researching and cultivating funders new and old, submitting applications, administering gifts and stewarding donors. They will collaborate with colleagues across the University in academic, college, professional services and leadership roles. They will represent the Institutional Funders Team in a positive supportive manner while balancing the need for the team to align with DARO's strategic priorities and fundraising campaign. The Trusts and Foundations Manager will research funding opportunities and record information on DARO's Raiser's Edge database, providing a resource which can be regularly updated and interrogated as required. They will develop and strengthen relationships with trusts and foundations by networking and making introductions to new funders where appropriate and keeping channels of communication open with existing partners. In addition to trusts and foundations, funders might include statutory funders and religious orders. The Trusts and Foundations Manager will tailor their approach to each funder to ensure they are using the appropriate channels. They will take a lead on writing selected applications, drawing on colleagues' strengths, and be able to articulate the funding need in the context of the University's wider strategy. The value of applications may range from mid level grants to £100,000 plus. As required, they will organise and host tailored funder visits to the University, working with colleagues including senior staff and providing briefings. They will record the outcome of applications and any feedback. Where an application is successful, they will assist with gift administration. They will encourage ongoing dialogue with funders where possible and they will maintain funder records on Raiser's Edge by recording interactions and noting any requirements for future action. They will work collaboratively and flexibly with all colleagues in the Institutional Funders Team to maximise income for the benefit of the University. The base location for this role is Boldon House, our exciting new professional services hub. Boldon House is situated on the outskirts of Durham near the Arnison Centre in Pity Me. Boldon House brings a number of professional services teams together in a vibrant office environment which supports collaborative working and is designed to embrace hybrid working. Working at Durham You'll receive 30 days annual leave per year in addition to 8 public holidays and 4 customary days per year - a total of 42 days per year. The University closes between Christmas and New Year. We offer a generous pension scheme, and as a new member of staff you will be automatically enrolled into the University Superannuation Scheme (USS). No matter how you travel to work, we have you covered. We have ample parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies. You can also take advantage of our cost effective and environmentally friendly Tusker Car Benefit Scheme, allowing you to lease a brand new electric or hybrid vehicle with savings on tax and National Insurance. We have a genuine commitment to developing our colleagues professionally and personally. There is a comprehensive range of development courses, apprenticeships and access to qualifications and routes to develop your career in the University. All staff have dedicated annual time to concentrate on their personal development opportunities. We provide wide ranging health and wellbeing support including discounted membership for our state of the art sport and gym facilities and access to a 24 7 Employee Assistance Programme. Our on site nursery is rated Outstanding by Ofsted, and you can access holiday camps for children aged 5 16. Our family friendly policies, including maternity and adoption leave, are among the most generous in the higher education sector (and likely above and beyond many employers). We offer all staff the opportunity to take part in volunteering activities to make a difference in the local community. You can access exclusive discounts via our benefits portal including money off at supermarkets, high street retailers, IT products such as Apple, eating out and days out at various attractions. Various salary sacrifice schemes are also available to help you take advantage of tax savings on benefits. If you are moving to Durham, you may be eligible for help with removal costs, and we have a dedicated team who can help you with the practicalities such as house hunting and schools. If you need a visa, we cover most visa costs and offer an interest free loan scheme to pay for dependant visas. Durham University is committed to equality, diversity and inclusion Our collective aim is to create an open and inclusive environment where everyone can reach their full potential and we believe our staff should reflect the diversity of the global community in which we work. As a University equality, diversity, and inclusion (EDI) are a key part of the University's Strategy and a central part of everything we do. We also live by our values and our Staff Code of Conduct. At Durham we actively work towards providing an environment where our staff and students can study, work and live in a community which is supportive and inclusive. We welcome and encourage applications from members of groups who are under represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities. What you need to demonstrate when you apply / Person Specification When you apply it is important that you let us know what skills/experience you have from a similar role and/or what skills/experience you have which would make you right for this role. Further information about the role and responsibilities is at the end of this job description. Where a criteria has an asterisk next to it, it may be given additional weighting when your application is considered. Qualifications / Experience Educated to degree level (or equivalent experience). Experience of working in a fundraising, stewardship or business development environment in a client facing role and tailoring the approach to each audience. Track record of success in securing donations at over £50,000 from institutional funders. Experience of implementing policies and procedures and supporting change and service improvements. Experience of providing specialist advice and guidance to a range of customers and colleagues, including more senior colleagues. Experience of participating in internal or external networks to share and discuss good practice, develop strong and productive working relationships and to positively influence the University's reputation. Skills / Abilities / Knowledge Excellent spoken and written communication skills including the ability to develop effective working relationships, both internally and externally. Strong digital competence across a range of digital devices and apps including Microsoft Office and CRM systems (preferably Raiser's Edge). Committed to continuing professional development to maintain professional development (e.g. CASE, Institute of Fundraising). . click apply for full job details
Senior Development Manager (Colleges and WSE) Job Number: Development and Alumni Relations Open-Ended/Permanent - Full Time Working Arrangements: Hybrid arrangements in place, flexible hours may be required on occasion to deliver key activities and maintain relationships. Closing Date 12-Mar-2026, 11:59:00 PM Disclosure and Barring Service Requirement: Not Applicable. We welcome applications from candidates with disabilities, neurodiversity and long-term health conditions, and we are committed to ensuring fair treatment throughout the recruitment process. We will make adjustments to support the recruitment and interview process wherever it is reasonable to do so, and where successful, adjustments will be made to support people within their role. If you are unable to complete your application via our recruitment system or would like to discuss any reasonable adjustments to support you in the application process, please get in touch with us on The Role and Department The Development and Alumni Relations Office is responsible for co-ordinating philanthropy, alumni and supporter engagement, advancement services, and supporter communications on behalf of the University. DARO works with colleges, academic departments, research centres and institutes, wider student experience partners, and professional departments to engage over 200,000 alumni and supporters around the world. We contribute to the enhancement of Durham University's reputation as globally outstanding, inclusive, and forward-looking. We are an ambitious and committed team with a collaborative and collegiate culture. The Development Team within DARO is ultimately responsible for: soliciting donations from alumni, philanthropists, corporations, trusts and foundations and other charitable bodies; stewarding donors through reports, presentations, events and face-to-face meetings; meeting with gift beneficiaries to collate and produce gift impact reporting materials; hosting and devising engagement opportunities for existing and prospective benefactors on campus; and managing relationships with high-level stakeholders on behalf of the University. Senior Development Managers are primarily responsible for identifying, cultivating, soliciting, and stewarding principal/major donations of £100K - £1M+. In this role, you will manage a portfolio of some of the University's most senior benefactors and advocates, working closely with senior colleagues across the University but with a particular focus on our colleges and wider student experience activity. Your portfolio will primarily comprise individual donors, but may also include trusts and foundations, legacy and planned giving prospects, corporate donors/sponsors, and other philanthropic organisations. The Senior Development Manager will play a critical role in the delivery of Durham's bicentenary Campaign. The Campaign is a major philanthropic initiative centred on the University's 200th anniversary in 2032, seeking to create a step-change in philanthropic giving to Durham. The post-holder must be versatile and able to work closely and with senior alumni, University leaders, prominent and public figures, the trustees of regional, national and global funding bodies, major benefactors and advocates, in multiple capacities which facilitate the development of principal/major donations and the advancement of Durham University. The base location for this role is Boldon House, our exciting new professional services hub. Boldon House is situated on the outskirts of Durham near the Arnison Centre in Pity Me. Boldon House brings a number of professional services teams together in a vibrant office environment which supports collaborative working and is designed to embrace hybrid working. To find out more, visit the project webpage: Boldon House - Durham University. Working at Durham You'll receive 30 days annual leave per year in addition to 8 public holidays and 4 customary days per year - a total of 42 days per year. The University closes between Christmas and New Year. We offer a generous pension scheme, and as a new member of staff you will be automatically enrolled into the University Superannuation Scheme (USS). No matter how you travel to work, we have you covered. We have ample parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies. You can also take advantage of our cost effective and environmentally friendly Tusker Car Benefit Scheme, allowing you to lease a brand new electric or hybrid vehicle with savings on tax and National Insurance. We have a genuine commitment to developing our colleagues professionally and personally. There is a comprehensive range of development courses, apprenticeships and access to qualifications and routes to develop your career in the University. All staff have dedicated annual time to concentrate on their personal development opportunities. We provide wide ranging health and wellbeing support including discounted membership for our state of the art sport and gym facilities and access to a 24 7 Employee Assistance Programme. Our on site nursery is rated Outstanding by Ofsted, and you can access holiday camps for children aged 5 16. Our family friendly policies, including maternity and adoption leave, are among the most generous in the higher education sector (and likely above and beyond many employers). We offer all staff the opportunity to take part in volunteering activities to make a difference in the local community. You can access exclusive discounts via our benefits portal including money off at supermarkets, high street retailers, IT products such as Apple, eating out and days out at various attractions. Various salary sacrifice schemes are also available to help you take advantage of tax savings on benefits. If you are moving to Durham, you may be eligible for help with removal costs, and we have a dedicated team who can help you with the practicalities such as house hunting and schools. If you need a visa, we cover most visa costs and offer an interest free loan scheme to pay for dependant visas. Discover more about our total rewards and benefits package here. Durham University is committed to equality, diversity and inclusion Our collective aim is to create an open and inclusive environment where everyone can reach their full potential and we believe our staff should reflect the diversity of the global community in which we work. As a University equality, diversity, and inclusion (EDI) are a key part of the University's Strategy and a central part of everything we do. We also live by our values and our Staff Code of Conduct. At Durham we actively work towards providing an environment where our staff and students can study, work and live in a community which is supportive and inclusive. Person Specification - What you need to demonstrate when you apply When you apply it is important that you let us know what skills/experience you have from a similar role and/or what skills/experience you have which would make you right for this role. Further information about the role and responsibilities is at the end of this job description. Where a criterion has an asterisk next to it, it may be given additional weighting when your application is considered. Qualifications/Experience 1. Educated to degree level (or equivalent experience). 2. Professional practitioner with specialist knowledge and expertise to influence events and activities within the organisation. 3. Experience of working in a fundraising, stewardship or business development environment in a client-facing role. 4. Experience of securing significant gifts (six-figure plus) from individual donors 5. Experience of providing specialist advice and guidance to a range of customers and colleagues, including more senior colleagues. 6. Experience of participating in internal or external networks to share and discuss good practice, develop strong and productive working relationships and positively influence the University's reputation. 7. Experience of implementing policies and procedures and supporting service improvements. 8. Track record of management and development experience and/or an enhanced management qualification applied across a large service team or teams. Skills/Abilities/Knowledge 9. Excellent spoken and written communication skills. 10. The ability to develop effective working relationships, both internally and externally. 11. Excellent working knowledge of the philanthropic landscape as it relates to the Higher Education sector. 12. Strong digital competence across a range of digital devices and apps including Microsoft Office and CRM systems (preferably Raiser's Edge). 13. Committed to continuing professional development to maintain professional recognition, e.g. CASE, Institute of Fundraising. 14. Knowledge and experience of ensuring compliance with regulatory and organisational policy and guidelines, including GDPR. 15. Ability to contribute to planning at operational and strategic levels. 16. Ability to solve problems and decide on and plan appropriate solutions. How to apply To progress to the assessment stage, candidates must evidence each of the essential criteria required for the role in the person specification above. It will be at the discretion of the recruiting panel as to whether they will also consider any desirable criteria, but we would urge candidates to provide evidence for all criteria . click apply for full job details
Feb 22, 2026
Full time
Senior Development Manager (Colleges and WSE) Job Number: Development and Alumni Relations Open-Ended/Permanent - Full Time Working Arrangements: Hybrid arrangements in place, flexible hours may be required on occasion to deliver key activities and maintain relationships. Closing Date 12-Mar-2026, 11:59:00 PM Disclosure and Barring Service Requirement: Not Applicable. We welcome applications from candidates with disabilities, neurodiversity and long-term health conditions, and we are committed to ensuring fair treatment throughout the recruitment process. We will make adjustments to support the recruitment and interview process wherever it is reasonable to do so, and where successful, adjustments will be made to support people within their role. If you are unable to complete your application via our recruitment system or would like to discuss any reasonable adjustments to support you in the application process, please get in touch with us on The Role and Department The Development and Alumni Relations Office is responsible for co-ordinating philanthropy, alumni and supporter engagement, advancement services, and supporter communications on behalf of the University. DARO works with colleges, academic departments, research centres and institutes, wider student experience partners, and professional departments to engage over 200,000 alumni and supporters around the world. We contribute to the enhancement of Durham University's reputation as globally outstanding, inclusive, and forward-looking. We are an ambitious and committed team with a collaborative and collegiate culture. The Development Team within DARO is ultimately responsible for: soliciting donations from alumni, philanthropists, corporations, trusts and foundations and other charitable bodies; stewarding donors through reports, presentations, events and face-to-face meetings; meeting with gift beneficiaries to collate and produce gift impact reporting materials; hosting and devising engagement opportunities for existing and prospective benefactors on campus; and managing relationships with high-level stakeholders on behalf of the University. Senior Development Managers are primarily responsible for identifying, cultivating, soliciting, and stewarding principal/major donations of £100K - £1M+. In this role, you will manage a portfolio of some of the University's most senior benefactors and advocates, working closely with senior colleagues across the University but with a particular focus on our colleges and wider student experience activity. Your portfolio will primarily comprise individual donors, but may also include trusts and foundations, legacy and planned giving prospects, corporate donors/sponsors, and other philanthropic organisations. The Senior Development Manager will play a critical role in the delivery of Durham's bicentenary Campaign. The Campaign is a major philanthropic initiative centred on the University's 200th anniversary in 2032, seeking to create a step-change in philanthropic giving to Durham. The post-holder must be versatile and able to work closely and with senior alumni, University leaders, prominent and public figures, the trustees of regional, national and global funding bodies, major benefactors and advocates, in multiple capacities which facilitate the development of principal/major donations and the advancement of Durham University. The base location for this role is Boldon House, our exciting new professional services hub. Boldon House is situated on the outskirts of Durham near the Arnison Centre in Pity Me. Boldon House brings a number of professional services teams together in a vibrant office environment which supports collaborative working and is designed to embrace hybrid working. To find out more, visit the project webpage: Boldon House - Durham University. Working at Durham You'll receive 30 days annual leave per year in addition to 8 public holidays and 4 customary days per year - a total of 42 days per year. The University closes between Christmas and New Year. We offer a generous pension scheme, and as a new member of staff you will be automatically enrolled into the University Superannuation Scheme (USS). No matter how you travel to work, we have you covered. We have ample parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies. You can also take advantage of our cost effective and environmentally friendly Tusker Car Benefit Scheme, allowing you to lease a brand new electric or hybrid vehicle with savings on tax and National Insurance. We have a genuine commitment to developing our colleagues professionally and personally. There is a comprehensive range of development courses, apprenticeships and access to qualifications and routes to develop your career in the University. All staff have dedicated annual time to concentrate on their personal development opportunities. We provide wide ranging health and wellbeing support including discounted membership for our state of the art sport and gym facilities and access to a 24 7 Employee Assistance Programme. Our on site nursery is rated Outstanding by Ofsted, and you can access holiday camps for children aged 5 16. Our family friendly policies, including maternity and adoption leave, are among the most generous in the higher education sector (and likely above and beyond many employers). We offer all staff the opportunity to take part in volunteering activities to make a difference in the local community. You can access exclusive discounts via our benefits portal including money off at supermarkets, high street retailers, IT products such as Apple, eating out and days out at various attractions. Various salary sacrifice schemes are also available to help you take advantage of tax savings on benefits. If you are moving to Durham, you may be eligible for help with removal costs, and we have a dedicated team who can help you with the practicalities such as house hunting and schools. If you need a visa, we cover most visa costs and offer an interest free loan scheme to pay for dependant visas. Discover more about our total rewards and benefits package here. Durham University is committed to equality, diversity and inclusion Our collective aim is to create an open and inclusive environment where everyone can reach their full potential and we believe our staff should reflect the diversity of the global community in which we work. As a University equality, diversity, and inclusion (EDI) are a key part of the University's Strategy and a central part of everything we do. We also live by our values and our Staff Code of Conduct. At Durham we actively work towards providing an environment where our staff and students can study, work and live in a community which is supportive and inclusive. Person Specification - What you need to demonstrate when you apply When you apply it is important that you let us know what skills/experience you have from a similar role and/or what skills/experience you have which would make you right for this role. Further information about the role and responsibilities is at the end of this job description. Where a criterion has an asterisk next to it, it may be given additional weighting when your application is considered. Qualifications/Experience 1. Educated to degree level (or equivalent experience). 2. Professional practitioner with specialist knowledge and expertise to influence events and activities within the organisation. 3. Experience of working in a fundraising, stewardship or business development environment in a client-facing role. 4. Experience of securing significant gifts (six-figure plus) from individual donors 5. Experience of providing specialist advice and guidance to a range of customers and colleagues, including more senior colleagues. 6. Experience of participating in internal or external networks to share and discuss good practice, develop strong and productive working relationships and positively influence the University's reputation. 7. Experience of implementing policies and procedures and supporting service improvements. 8. Track record of management and development experience and/or an enhanced management qualification applied across a large service team or teams. Skills/Abilities/Knowledge 9. Excellent spoken and written communication skills. 10. The ability to develop effective working relationships, both internally and externally. 11. Excellent working knowledge of the philanthropic landscape as it relates to the Higher Education sector. 12. Strong digital competence across a range of digital devices and apps including Microsoft Office and CRM systems (preferably Raiser's Edge). 13. Committed to continuing professional development to maintain professional recognition, e.g. CASE, Institute of Fundraising. 14. Knowledge and experience of ensuring compliance with regulatory and organisational policy and guidelines, including GDPR. 15. Ability to contribute to planning at operational and strategic levels. 16. Ability to solve problems and decide on and plan appropriate solutions. How to apply To progress to the assessment stage, candidates must evidence each of the essential criteria required for the role in the person specification above. It will be at the discretion of the recruiting panel as to whether they will also consider any desirable criteria, but we would urge candidates to provide evidence for all criteria . click apply for full job details
Role overview Make your part of GO a great place to shop and work through the effective leadership and management of your store or defined business area. Motivate and coaching store teams to deliver service which has customers at the heart, through exceptional store standards and highly engaged colleagues. Responsibilities Support the Store Manager lead and motivate a high performing, highly engaged team. Create a culture of exceptional customer service ensuring our store teams win customers for life by exceeding their expectations. Develop store teams through internal development programme to support future talent and career pathways to help us grow our business. Uphold a store that is safe and compliant operating environment for all colleagues and customers. Deliver our financial results in line with or in excess of company targets. Support other retail management duties where required. Act as the point of contact for colleagues in the manager's absence. Provide excellent customer service, addressing inquiries and resolving complaints professionally. Help manage day day operations, including opening and closing procedures. Support cash management tasks, such as processing transactions and reconciling tills. Participate in hiring, onboarding, and training new employees. Provide feedback and coaching to colleagues to improve performance. Support the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity. Role objectives and KPI's Contribute to achieving or exceeding the stores monthly sales target. Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT. Achieve upselling or cross-selling targets. Maintain a high customer metric score. Ensure stock accuracy during store Audits. Ensure all new colleagues complete mandatory training required. Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks. Assist in keeping operational costs within the allocated budget. Skills and Experience Great coaching, mentoring and team building skills that drives team performance. Clear, confident, and motivational communicator with excellent verbal, listening and written communication skills. At least 2 years management experience, preferably in a similar format of retail. Experience of effectively prioritising and delegating workload to achieve team goals and objectives. A proven record of successfully promoting and growing a brand or service in the local community. A passion for customer service and a proven record of delivering excellence in this area. Be able to demonstrate the ability to improve store performance & standards through effective planning. Robust working knowledge of retail KPI's and the proven ability to control costs, increase sales and improve the customer experience. Knowledge of local market trends, competitor activity and the ability to identify local community growth opportunities. Leads with a plan/do/review mindset. Confident and clear decision maker. Communicates in a way that inspires and engages. Strives to be better. Resilient and positive attitude even under pressure. Takes personal responsibility. Lives and breathes our values. Passionate about developing teams. Committed to two way, clear, and honest feedback. Builds great relationships. Benefits We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits: Discretionary bonus schemes Company discount off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors) Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health) Access to digital health and well being services through our benefits platform (TELUS Health) Health cash plans Wide range of internal development courses to support personal and professional development throughout your career journey with the Group Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only) Discounted Gym memberships at JD Gyms Access to colleague networks, to share lived experiences and support initiatives that drive positive change. Opportunities to volunteer and contribute to JD Foundation Employer engagement forums to help influence positive change Incremental Holiday Allowance
Feb 21, 2026
Full time
Role overview Make your part of GO a great place to shop and work through the effective leadership and management of your store or defined business area. Motivate and coaching store teams to deliver service which has customers at the heart, through exceptional store standards and highly engaged colleagues. Responsibilities Support the Store Manager lead and motivate a high performing, highly engaged team. Create a culture of exceptional customer service ensuring our store teams win customers for life by exceeding their expectations. Develop store teams through internal development programme to support future talent and career pathways to help us grow our business. Uphold a store that is safe and compliant operating environment for all colleagues and customers. Deliver our financial results in line with or in excess of company targets. Support other retail management duties where required. Act as the point of contact for colleagues in the manager's absence. Provide excellent customer service, addressing inquiries and resolving complaints professionally. Help manage day day operations, including opening and closing procedures. Support cash management tasks, such as processing transactions and reconciling tills. Participate in hiring, onboarding, and training new employees. Provide feedback and coaching to colleagues to improve performance. Support the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity. Role objectives and KPI's Contribute to achieving or exceeding the stores monthly sales target. Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT. Achieve upselling or cross-selling targets. Maintain a high customer metric score. Ensure stock accuracy during store Audits. Ensure all new colleagues complete mandatory training required. Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks. Assist in keeping operational costs within the allocated budget. Skills and Experience Great coaching, mentoring and team building skills that drives team performance. Clear, confident, and motivational communicator with excellent verbal, listening and written communication skills. At least 2 years management experience, preferably in a similar format of retail. Experience of effectively prioritising and delegating workload to achieve team goals and objectives. A proven record of successfully promoting and growing a brand or service in the local community. A passion for customer service and a proven record of delivering excellence in this area. Be able to demonstrate the ability to improve store performance & standards through effective planning. Robust working knowledge of retail KPI's and the proven ability to control costs, increase sales and improve the customer experience. Knowledge of local market trends, competitor activity and the ability to identify local community growth opportunities. Leads with a plan/do/review mindset. Confident and clear decision maker. Communicates in a way that inspires and engages. Strives to be better. Resilient and positive attitude even under pressure. Takes personal responsibility. Lives and breathes our values. Passionate about developing teams. Committed to two way, clear, and honest feedback. Builds great relationships. Benefits We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits: Discretionary bonus schemes Company discount off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors) Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health) Access to digital health and well being services through our benefits platform (TELUS Health) Health cash plans Wide range of internal development courses to support personal and professional development throughout your career journey with the Group Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only) Discounted Gym memberships at JD Gyms Access to colleague networks, to share lived experiences and support initiatives that drive positive change. Opportunities to volunteer and contribute to JD Foundation Employer engagement forums to help influence positive change Incremental Holiday Allowance
