Service Desk Support Engineer

Job Title: Service Desk Support Engineer

Location: Innovation Centre, Ormskirk DGH, Ruff Lane, Ormskirk - L39 4QX

Job Patterns & Shifts: Full time, Monday to Friday, 8:30 AM - 4:30 PM, 37.5 hours a week, (flexibility of 1 Day Working From Home Available)

Trust Location: Mersey & West Lancashire Teaching Hospitals

Would you like to be a part of a team that works well together, always there to help each other? If you answered yes, Southport and Ormskirk Hospital NHS Trust is the place for you.

About the Trust

Mersey & West Lancashire Hospital NHS Trust provides healthcare in hospital and the community to 258,000 people across Southport, Formby, and West Lancashire. Acute care is provided at Southport and Formby District General Hospital and Ormskirk District General Hospital. This includes adults' and children's accident and emergency services, intensive care, and a range of medical and surgical specialities. Women's and children's services, including maternity, are provided at Ormskirk hospital. The North West Regional Spinal Injuries Centre at Southport hospital provides specialist care for spinal patients from across the North West, North Wales, and the Isle of Man.

What you'll be responsible for:

• Liaison with external NHS and non-NHS organisations.
• Install additional standard software on request, subject to license agreements.
• Configure printing and resolve network printing issues as required.
• Install or replace simple hardware changes i.e., mice, keyboards, screens etc.
• Create Active Directory user accounts and NHS Mail Mailboxes.
• Create user accounts for clinical applications and systems.
• Escalation of issues to second line support and/or external suppliers as appropriate.

You'll learn the following whilst working at the trust:

1. An in depth understanding of the roles and responsibilities involved in working within the NHS
2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times
3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation

You'll have the following skills/experience:

• Microsoft office skills- Outlook, Word, and Excel
• Ability to meet deadlines and work under pressure
• Previous NHS Experience
• Ability to use Service Desk management software.
• Windows Desktop Operating Systems.
• Active Directory (AD)
• NHS Mail email Systems.
• Desktop remote control software.
• Excellent telephony, verbal and written communication and interpersonal skill

This role may require you to show evidence Diploma or ECDL or at least 2 years relevant experience.

As a member of NHS Professionals, you have fantastic benefits:

• Competitive pay rates- work this week, get paid next week
• Essential support when you need it- 24/7 365 days- call us anytime
• Multi locational- work across neighbouring Trusts
• Manage your shifts and timesheets on the go- access your "My Bank" shift portal anywhere, anytime online or through your smartphone
• Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements
• Training and development opportunities- Keep up with the essentials and more
• Build holiday allowance for every shift you work- your work life balance is important to us
• Stakeholder pension scheme available- a flexible future for you and yours

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.

As an equal opportunities' organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

Apply Today

By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.

Disclaimer

Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.

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