The Crowne Plaza London Kings Cross has 430 beautifully designed bedrooms, two restaurants, 6 state of the art Meeting & Event spaces, a Club Lounge, and a Leisure Club.
Scope & Purpose of the Role
We are currently looking for a full time Reservations Supervisor / Groups Co-ordinator. This is 40 hours per week post with candidate expected to work mostly Monday to Friday, however flexibility with days and hours is required.
As a Reservations Supervisor / Groups Co-ordinator, you will expected to deal with all aspects of the Reservations department. Including, but not limited to:
- Ensure our guests have positive experience from the point of enquiry via telephone or email
- Ensure smooth day to day running of the reservations department and ensure daily tasks are completed by the reservations team and offer support when needed.
- Assist with staff training.
- Deputise for the Reservations Manager in her absence.
- Take decisions on ad- hoc group requests in line with budget / yield management guidelines
- Deal with the administration and billing of all group bookings
- Be aware of any sales and marketing promotions
- Be knowledgeable and anticipate guests needs
Entry Requirements
We are looking for individuals that understand what it takes to be the best with proven success in a similar role and environment. If you are a team player, with a desire to excel, and have outstanding interpersonal and communication skills, please do apply.
Other skills that will need to be demonstrated include:
Previous IHG Crowne Plaza brand experience desirable, but not essential
Previous IHG Loyalty recognition programme desirable, but not essential
Extensive knowledge of Opera PMS software is preferred
Exceptional customer care skills
Ability to work under pressure
Pride and attention to detail in your work
Distinctive, professional and warm personality
Excellent communication skills written and spoken
Ability to Use Word, Excel and Outlook
Benefits include:
28 paid holidays per annum
Uniforms
Meals on Duty
Discounted of Food & Beverage and Accommodation with IHGs Worldwide Hotels
Eligibility:
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. Due to high volume of applications, only successful candidates will be contacted. Good Luck
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