Head of Learning and Development - Hemel Hempstead
- Butlins
- Hemel Hempstead, Hertfordshire
- Feb 01, 2024
Full time
Education
Job Description
Head of Learning and Development - Hemel Hempstead
Description
About the Role
We are looking for a talented Head of Learning & Development to join the Butlin's Team! Reporting to the People Director, you will be accountable for all strategy relating to learning and development, ensuring that Butlin's team across all levels of the business have the technical skills and behaviours to excel in their roles, understand and live our values, and support in the delivery of our business objectives, both now and in the future.
This role is extremely broad and you will be responsible for all strategy development and execution in this space including, mandatory training schedules, leadership development, apprenticeships, career pathways and our First 90 Day program for all new team.
With direct responsibility for a team of 4 Learning and Development Partners, you will work closely with your team and the wider resort L&D teams to ensure that strategy is being executed consistently across our 3 resorts and our Head Office for our team of over 4000. This will also include supporting ad coaching leaders from across the business in annual performance review cycles and PDP development for their teams, ensuring that we are creating an environment where every team member is encouraged to continuously look for ways to perform at their best.
You will also be responsible for our Leaning and Developmment digital platform and its content, as well as regular reporting on training compliance and measuring impact against key objectives - e.g. improvement of guest experience and NPS.
As part of our Inclusion and Diversity strategy, you will also play a lead role in our strategy development and will form part of our I&D Board.
About You
This role would be an ideal opportunity for someone with significant experience leading a Learning & Development function in a large multi-site business.
Experience in either hospitality or retail would be considered extremely advantageous due to the nature and breadth of L&D here, but we would consider those with different sector experience.
You should have strong hands on experience of implementing multi-site training programmes across multiple specialisms, as well as building strong cultural foundations in all training and development delivered to ensure we cultivate not just the right skills, but the right behaviours and mindsets too.
As a Head of Department at Butlin's, you should really enjoy owning strategy development as well as having a passion for leading by example and getting stuck in to deliver. As such, you should also have an adaptable and engaging communication style to really connect with team across all levels of the business.
A CIPD qualification would be considered advantageous but is not essential for this role.
This role will require regular travel and overnight stays on our 3 resorts in Minehead, Skegness and Bognor Regis as well as our Head Office in Hemel Hempstead.
As with all roles at Butlin's, whilst your experience is really important to us, we are equally as interested to learn about your mindset, approach and your desire to make a difference to our team and our guests.
Interested?
If this sounds like the perfect role for you, we would love to hear from you. To apply, please submit your CV along with a few words about why you would like to work for Butlin's, what about this role excites you and what you think makes you the perfect fit.
Should you require any adjustments for this recruitment process, or have any questions, please email us at .
About Butlin'sAt Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders.
Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values.
So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you.
There has never been a more exciting time to join Butlin's!
Description
About the Role
We are looking for a talented Head of Learning & Development to join the Butlin's Team! Reporting to the People Director, you will be accountable for all strategy relating to learning and development, ensuring that Butlin's team across all levels of the business have the technical skills and behaviours to excel in their roles, understand and live our values, and support in the delivery of our business objectives, both now and in the future.
This role is extremely broad and you will be responsible for all strategy development and execution in this space including, mandatory training schedules, leadership development, apprenticeships, career pathways and our First 90 Day program for all new team.
With direct responsibility for a team of 4 Learning and Development Partners, you will work closely with your team and the wider resort L&D teams to ensure that strategy is being executed consistently across our 3 resorts and our Head Office for our team of over 4000. This will also include supporting ad coaching leaders from across the business in annual performance review cycles and PDP development for their teams, ensuring that we are creating an environment where every team member is encouraged to continuously look for ways to perform at their best.
You will also be responsible for our Leaning and Developmment digital platform and its content, as well as regular reporting on training compliance and measuring impact against key objectives - e.g. improvement of guest experience and NPS.
As part of our Inclusion and Diversity strategy, you will also play a lead role in our strategy development and will form part of our I&D Board.
About You
This role would be an ideal opportunity for someone with significant experience leading a Learning & Development function in a large multi-site business.
Experience in either hospitality or retail would be considered extremely advantageous due to the nature and breadth of L&D here, but we would consider those with different sector experience.
You should have strong hands on experience of implementing multi-site training programmes across multiple specialisms, as well as building strong cultural foundations in all training and development delivered to ensure we cultivate not just the right skills, but the right behaviours and mindsets too.
As a Head of Department at Butlin's, you should really enjoy owning strategy development as well as having a passion for leading by example and getting stuck in to deliver. As such, you should also have an adaptable and engaging communication style to really connect with team across all levels of the business.
A CIPD qualification would be considered advantageous but is not essential for this role.
This role will require regular travel and overnight stays on our 3 resorts in Minehead, Skegness and Bognor Regis as well as our Head Office in Hemel Hempstead.
As with all roles at Butlin's, whilst your experience is really important to us, we are equally as interested to learn about your mindset, approach and your desire to make a difference to our team and our guests.
Interested?
If this sounds like the perfect role for you, we would love to hear from you. To apply, please submit your CV along with a few words about why you would like to work for Butlin's, what about this role excites you and what you think makes you the perfect fit.
Should you require any adjustments for this recruitment process, or have any questions, please email us at .
About Butlin'sAt Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders.
Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values.
So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you.
There has never been a more exciting time to join Butlin's!
About Butlins