Band 9 Deputy Director of Financial Control The Deputy Director of Financial Control is senior role reporting to the Director of Finance for a large and dynamic Trust. The role will be responsible for the management and development of a large transactional finance team. Main duties of the job The Deputy Director of Financial Control will be responsible for the production of the annual consolidated group accounts in a timely and accurate manner. The post holder will ensure that the accounts are supported by complete and accurate financial records, both for the purpose of ongoing monthly group reporting and in terms of the production of the consolidated annual financial statements. This includes the production and consolidation of the subsidiary accounts The post holder will be a key link in day to day working with internal and external audit, local counter fraud and VAT administration services. The post holder will lead the transactional finance teams: Financial Systems, Financial Accounts, Accounts Payable, Accounts Receivable and Treasury. Ensuring an adequate control environment to support grip and control aligned to the standard financial instructions (SFIs). About us The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests. Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top. For more information please follow link Job responsibilities The post holder is responsible for the development of financial policies and processes to be implemented across the Trust (including the subsidiary companies) in relation to financial accounting and financial control, this will take into account internal issues and the requirements of NHS policy either from the DH or the SHA. The post holder is responsible for the development of financial reporting based on the data contained within the general ledger. This will take into account the requirements of NHS policy issued by the NCL ICB, NHSE, DH and or successor bodies. The post holder will be expected to play a key role in the development of the medium-term financial strategy of the Trust. The post holder will establish clear operational goals, policies and standards for use by others and ensure that staff across the organisation are aware of, and abide by, these policies. The post holder will have the discretion to use their initiative and act independently, to interpret overall NHS guidance and financial standards for use by others within the Finance Department and the Trust as a whole. The post holder will ensure that through cascade of local guidance, the Trusts financial reporting is GAM and FREM compliant. Service Development The post holder will lead the assessment of the financial impact of NHS and other policy on Trust operations and services e.g. new/amended financial reporting standards. Where possible, they should play an active role in any national debate regarding these issues. The post holder will lead the development of performance indicators and metrics in the financial control team. The post holder will support the development and operation of services within the Trust through the provision of high-quality financial information. The post holder will lead the continuous development of Standing Financial Instructions, Standing Orders and Scheme of Reservation and Delegation of the requirements and confirm their commitment to act in accordance with them. The post holder will proactively oversee the development of the treasury policy and procedures of the trust, ensuring returns are maximised within an acceptable risk profile and that relationships are managed with external institutions. The post holder will lead the continued improvement of cash forecasting procedures within the trust, ensuring that a robust level of liquidity is maintained. Analytical and Judgemental Skills Alongside the Director of Finance, the post holder will be expected to manage a multiplicity of targets, objectives and projects at any one time, ensuring that expert judgment and advice is provided to Senior Trust Management and the Trust Board. The post holder will be expected to interpret guidance on accounting policies and practices and to advise others on this interpretation. People Management The post holder will be directly responsible for the management of 4 staff. They will provide professional leadership, coaching, and technical / personal development to all finance staff (direct reports and other staff). In addition, they will work with their direct reports to plan the workload of these departments to ensure that they meet the operational and strategic needs of the Trust. Communication The post holder will have excellent communication skills and be able to communicate highly complex, sensitive or potentially contentious financial information effectively and persuasively, both verbally and in writing, to people at all levels within the organisation. The post holder will communicate effectively with external and internal audit, ensuring that any potential issues are addressed quickly and to the satisfaction of both parties. The post holder will have well developed presentation skills and be both able to prepare presentations which hold the attention of the listener and to deliver them verbally in a manner that retains interest. The post holder will have the imagination to recommend different methods of representing financial data according to the preferences and learning styles of the recipients. The post holder will be expected to frequently work with Trust Directors in various committees and groups and to influence and persuade staff at all levels within the organisation. The post holder will work with other departments in the Trust to ensure that financial information, both for the general ledger is robust and accurate. This will Co-ordinate processes across boundaries and develop electronic solutions to data sharing and transfer. The post holder will lead the day-to-day relationship with internal and external auditors providing information requested and ensuring that all recommendations are followed up. The post holder will work to ensure that all finance department audit reports receive substantial assurance ratings. The post holder will be required to represent the Finance team both within the Trust and at external meetings, particularly when external reporting formats and accounting policies are being considered. Resource Management To be the lead person responsible for the preparation of year-end Trust consolidated accounts, ensuring these are produced and approved within agreed timescales to an appropriate level of accuracy and with detailed, auditable back up. To provide expert advice on accounting issues to the Chief Financial Officer, Director of Finance and the Finance Department and the rest of the organisation. Including analysis of all new accounting standards and policies for their impact on the organisation and offering advice on the response to, and implementation of, such standards and polices. To be the lead person responsible for the preparation of any reports required by the NCL ICB, NHSE, DH or their successor bodies. To work closely with the Director of Finance to reduce the timelines by which month end reports are prepared and issued. To lead on all tax and VAT issues for the Trust. To continuously improve the processes and practices of the financial control teams to improve efficiency and value added to the organisation. The post holder will be the lead support to the audit committee and provide all necessary support to audit committee members. Information Management The post holder will line manage the Head of Information Systems to ensure that the financial systems architecture is configured in a way that ensures that financial systems deliver a good service to the organisation as a whole and are continually developed and improved. Oversee that all Freedom of Information Requests are responded to in an accurate and timely manner. Person Specification Royal Free World Class Values Demonstrable ability to meet the Trust Values Education & professional Qualifications Masters degree or equivalent Professional qualification in accountancy (CIMA, ACA, CIPFA, ACCA) Experience of working in a senior finance role, advising Executive Directors and other senior management Expert knowledge gained through further postqualification specialist training or experience. Evidence of maintaining and developing technical accounting expertise and of staying up to date with current accounting rules since qualification. Experience Experience of business partnering, supporting senior managers and/or directors in service developments Experience of using complex financial models for assessingrisk and informing decision - making Experience in making or advising on complex decisions involving financial risk . click apply for full job details
Feb 05, 2026
Full time
Band 9 Deputy Director of Financial Control The Deputy Director of Financial Control is senior role reporting to the Director of Finance for a large and dynamic Trust. The role will be responsible for the management and development of a large transactional finance team. Main duties of the job The Deputy Director of Financial Control will be responsible for the production of the annual consolidated group accounts in a timely and accurate manner. The post holder will ensure that the accounts are supported by complete and accurate financial records, both for the purpose of ongoing monthly group reporting and in terms of the production of the consolidated annual financial statements. This includes the production and consolidation of the subsidiary accounts The post holder will be a key link in day to day working with internal and external audit, local counter fraud and VAT administration services. The post holder will lead the transactional finance teams: Financial Systems, Financial Accounts, Accounts Payable, Accounts Receivable and Treasury. Ensuring an adequate control environment to support grip and control aligned to the standard financial instructions (SFIs). About us The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests. Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top. For more information please follow link Job responsibilities The post holder is responsible for the development of financial policies and processes to be implemented across the Trust (including the subsidiary companies) in relation to financial accounting and financial control, this will take into account internal issues and the requirements of NHS policy either from the DH or the SHA. The post holder is responsible for the development of financial reporting based on the data contained within the general ledger. This will take into account the requirements of NHS policy issued by the NCL ICB, NHSE, DH and or successor bodies. The post holder will be expected to play a key role in the development of the medium-term financial strategy of the Trust. The post holder will establish clear operational goals, policies and standards for use by others and ensure that staff across the organisation are aware of, and abide by, these policies. The post holder will have the discretion to use their initiative and act independently, to interpret overall NHS guidance and financial standards for use by others within the Finance Department and the Trust as a whole. The post holder will ensure that through cascade of local guidance, the Trusts financial reporting is GAM and FREM compliant. Service Development The post holder will lead the assessment of the financial impact of NHS and other policy on Trust operations and services e.g. new/amended financial reporting standards. Where possible, they should play an active role in any national debate regarding these issues. The post holder will lead the development of performance indicators and metrics in the financial control team. The post holder will support the development and operation of services within the Trust through the provision of high-quality financial information. The post holder will lead the continuous development of Standing Financial Instructions, Standing Orders and Scheme of Reservation and Delegation of the requirements and confirm their commitment to act in accordance with them. The post holder will proactively oversee the development of the treasury policy and procedures of the trust, ensuring returns are maximised within an acceptable risk profile and that relationships are managed with external institutions. The post holder will lead the continued improvement of cash forecasting procedures within the trust, ensuring that a robust level of liquidity is maintained. Analytical and Judgemental Skills Alongside the Director of Finance, the post holder will be expected to manage a multiplicity of targets, objectives and projects at any one time, ensuring that expert judgment and advice is provided to Senior Trust Management and the Trust Board. The post holder will be expected to interpret guidance on accounting policies and practices and to advise others on this interpretation. People Management The post holder will be directly responsible for the management of 4 staff. They will provide professional leadership, coaching, and technical / personal development to all finance staff (direct reports and other staff). In addition, they will work with their direct reports to plan the workload of these departments to ensure that they meet the operational and strategic needs of the Trust. Communication The post holder will have excellent communication skills and be able to communicate highly complex, sensitive or potentially contentious financial information effectively and persuasively, both verbally and in writing, to people at all levels within the organisation. The post holder will communicate effectively with external and internal audit, ensuring that any potential issues are addressed quickly and to the satisfaction of both parties. The post holder will have well developed presentation skills and be both able to prepare presentations which hold the attention of the listener and to deliver them verbally in a manner that retains interest. The post holder will have the imagination to recommend different methods of representing financial data according to the preferences and learning styles of the recipients. The post holder will be expected to frequently work with Trust Directors in various committees and groups and to influence and persuade staff at all levels within the organisation. The post holder will work with other departments in the Trust to ensure that financial information, both for the general ledger is robust and accurate. This will Co-ordinate processes across boundaries and develop electronic solutions to data sharing and transfer. The post holder will lead the day-to-day relationship with internal and external auditors providing information requested and ensuring that all recommendations are followed up. The post holder will work to ensure that all finance department audit reports receive substantial assurance ratings. The post holder will be required to represent the Finance team both within the Trust and at external meetings, particularly when external reporting formats and accounting policies are being considered. Resource Management To be the lead person responsible for the preparation of year-end Trust consolidated accounts, ensuring these are produced and approved within agreed timescales to an appropriate level of accuracy and with detailed, auditable back up. To provide expert advice on accounting issues to the Chief Financial Officer, Director of Finance and the Finance Department and the rest of the organisation. Including analysis of all new accounting standards and policies for their impact on the organisation and offering advice on the response to, and implementation of, such standards and polices. To be the lead person responsible for the preparation of any reports required by the NCL ICB, NHSE, DH or their successor bodies. To work closely with the Director of Finance to reduce the timelines by which month end reports are prepared and issued. To lead on all tax and VAT issues for the Trust. To continuously improve the processes and practices of the financial control teams to improve efficiency and value added to the organisation. The post holder will be the lead support to the audit committee and provide all necessary support to audit committee members. Information Management The post holder will line manage the Head of Information Systems to ensure that the financial systems architecture is configured in a way that ensures that financial systems deliver a good service to the organisation as a whole and are continually developed and improved. Oversee that all Freedom of Information Requests are responded to in an accurate and timely manner. Person Specification Royal Free World Class Values Demonstrable ability to meet the Trust Values Education & professional Qualifications Masters degree or equivalent Professional qualification in accountancy (CIMA, ACA, CIPFA, ACCA) Experience of working in a senior finance role, advising Executive Directors and other senior management Expert knowledge gained through further postqualification specialist training or experience. Evidence of maintaining and developing technical accounting expertise and of staying up to date with current accounting rules since qualification. Experience Experience of business partnering, supporting senior managers and/or directors in service developments Experience of using complex financial models for assessingrisk and informing decision - making Experience in making or advising on complex decisions involving financial risk . click apply for full job details
Head of Brand (12mth FTC) Let's transform banking forever. ClearBank is built on the belief that banking infrastructure shouldn't slow down progress. Quite the opposite. Speed it up and that's when you unlock potential. When you really start to innovate. That spirit and 'can-do' attitude is why our clients - from FinTech's and crypto platforms, to banks and credit unions - choose to use our API to power their banking infrastructure. But it's our people who are the stars here. They power that innovation, push harder to break boundaries. They make coming to work (or working from home) fun. They're the ones we trust to catapult our clients to success. Just as they trust us to build a business that's always striding forward. What you can expect: ClearBank is a place where you can do things differently and challenge the status quo. We will give you a high level of autonomy and transparency, and we trust you to make the right decisions for the bank. If that excites you, how about joining our Marketing team as a Head of Brand? Reporting to the Head of Marketing, you'll define and drive our brand's strategic direction, ensuring every touchpoint reflects a clear, consistent, and compelling identity. You'll lead the development of our overarching brand strategy, shaping how we show up across digital, content, campaign, and experiential channels. You'll oversee high impact initiatives that require close collaboration across marketing, product, client management, and creative teams - providing the strategic leadership, brand clarity, and operational direction needed to bring them to life. You'll be hands-on guiding the planning, rollout, and optimisation of brand led campaigns that drive brand awareness and revenue growth across both online and offline channels. This is a key leadership role within the marketing function, driving the brand forward, building client and partner trust and contributing to long-term growth across all entities. Further responsibilities: Define, own and evolve ClearBank's end-to-end brand strategy, ensuring it aligns with the bank's purpose, values, and ambition. Be the brand guardian across all touchpoints of the brand, driving consistency in visual identity, tone of voice, and brand experience for both internal and external audiences. Oversee the ClearBank website, guiding UX/UI enhancements, content design, on-page and technical SEO optimisation, and analytics frameworks to ensure a seamless brand experience and measurable ROI. Work cross-functionally across the business including, but not limited to, Product, UX Revenue, Revenue Operations, and Tech teams to ensure brand strategy is integrated in key initiatives to drive consistency across the business. Lead and mentor the Brand team of four, fostering an environment of collaboration, creativity and excellence. Oversee the creation of high-quality design assets for digital, print, and events, ensuring they reflect the ClearBank brand and drive engagement. Manage relationships with external brand agencies and freelancers, ensuring timely delivery and adherence to brand standards. Manage the brand budget, ensuring efficient allocation of spend across brand agencies, freelancers, campaigns, channels with a clear measurement of impact and ROI. Work closely with the Events and Sponsorships Team to support the events strategy, from building out event themes, designing stands and collateral to social media promotion. Partner closely with People and Leadership to evolve and drive the employer brand strategy, ensuring it authentically reflects ClearBank's culture, values and ambition - telling our story in a way that attracts, engages and retains talent. Oversee the organic social media strategy, positioning ClearBank as a global leader for clearing and embedded banking solutions and ensuring one voice across all social channels (including but not limited to X and LinkedIn). Collaborate with Product and Demand Marketing to plan and execute campaign launches, translating products and services into compelling brand narratives across channels including but not limited to the website, organic social and email marketing. Lead the creation of effective marketing content, including (but not limited to) video campaigns, photoshoots, online and offline advertisements, and email campaigns. Support the team to prioritise inbound brand marketing requests, translating requests into clear briefs for appropriate internal teams or agency partners. Support the wider business on ad hoc requests. What you'll bring: Strong, demonstrable, experience ideally in B2B marketing in financial services. They can demonstrate extensive knowledge of brand strategy, brand development and multi-channel marketing across digital, content and experiential platforms, both online and offline. A proven track record of leading and developing high-performing teams, setting clear goals and KPIs, and driving brand initiatives that deliver measurable impact. Comfortable operating strategically and on execution, they inspire collaboration cross-functionally and bring clarity, creativity, and a commercial focus to every brand touchpoint. To excel in this role, you'll also need: Demonstrable experience in B2B marketing in financial services. Stellar verbal and written communication skills with a keen eye for detail. You're a people person - you love working with others and have a passion for managing a growing team. Your creativity stands out, but yet you're commercially-minded and always need to know the ROI. You're excited by the fast-moving fintech space and enjoy keeping up with the happenings in the industry. You're a storyteller - words come naturally to you. You can distil complex topics into easy-to-communicate and confident messaging. You love to experiment with creative, audiences, content and platforms to test and learn from marketing campaigns - all with the mindset to drive revenue for the business. Experience with HubSpot and CRM a bonus. Ability to actively manage key stakeholders in the business. Regretfully we cannot sponsor applicants for immigration purposes at the current time. What we offer in return: We're flexible - We support a culture of flexibility which allows our employees to achieve a strong work-life balance. Offices - Work in a way that works for you - whether that's in the London office, at home, or hybrid. Holiday - 27 days of annual leave per year, plus bank holidays. Holiday buy/sell - Buy or sell up to five days of annual leave each year and shape your year around what matters most. Work abroad - You have the flexibility to work outside of the UK for up to 30 days in a rolling 12-month period. Socials - Regular social events open to all. Holiday swap - Option to swap your bank holidays to any other day of your choice. Wellbeing - 24/7 employee assistance program including mental health support, life assurance, and income protection. Bigger than ClearBank - Take a couple of days per year to do something that matters to you. Healthy living - Private healthcare and discounted dental cover, with employee perks and discounts. Family - Enhanced family-friendly leave. Personal development - We offer personal development budgets, opportunities to take part in role-related training and unlimited LinkedIn Learning. And not forgetting the biggest benefit of all. The opportunity to be part of an incredible team that's building a tech-bank fit for the future. A little bit more about us! ClearBank is Where You Can belong: At ClearBank we think about Diversity, Equity and Inclusion (DE&I) a lot. Not because we think we should. But because we know we should - how else can we build a happy workforce and be successful as a business. We're committed to making sure our teams reflect society. And we put energy and effort into making this a place where everyone feels at home, where they're given the trust and encouragement to do their very best work. Here are some of the things we're most proud of: 42% of our senior management roles are held by women Our enhanced family leave policies Launching our partnership with Code First Girls Increasing awareness of neurodiversity in the workplace through our partnership with the Inclusive Group Our hiring process and what you can expect: Application: a member of our talent acquisition team will review your application against the key requirements for the role and let you know within two weeks whether you're moving forward to the next stage; Screening: You'll spend 30-45 minutes speaking to one of our recruiters learning more about the role and ClearBank, and we'll get it know more about you, your experience and how your skills align with the role (this will be via phone or Teams video call). You can expect to hear back from us within seven days following this meeting (if things are taking longer than expected, we'll let you know that too); First Interview: You'll spend one hour with a member of our hiring team focusing on your skills, competencies and your ways of working at the same time we'll give you time to ask more questions about the role, the team and learn more about the ClearBank culture. This will be via Teams. Second Interview: This will be a competency-based interview with one or more members of our team. . click apply for full job details
Feb 05, 2026
Full time
Head of Brand (12mth FTC) Let's transform banking forever. ClearBank is built on the belief that banking infrastructure shouldn't slow down progress. Quite the opposite. Speed it up and that's when you unlock potential. When you really start to innovate. That spirit and 'can-do' attitude is why our clients - from FinTech's and crypto platforms, to banks and credit unions - choose to use our API to power their banking infrastructure. But it's our people who are the stars here. They power that innovation, push harder to break boundaries. They make coming to work (or working from home) fun. They're the ones we trust to catapult our clients to success. Just as they trust us to build a business that's always striding forward. What you can expect: ClearBank is a place where you can do things differently and challenge the status quo. We will give you a high level of autonomy and transparency, and we trust you to make the right decisions for the bank. If that excites you, how about joining our Marketing team as a Head of Brand? Reporting to the Head of Marketing, you'll define and drive our brand's strategic direction, ensuring every touchpoint reflects a clear, consistent, and compelling identity. You'll lead the development of our overarching brand strategy, shaping how we show up across digital, content, campaign, and experiential channels. You'll oversee high impact initiatives that require close collaboration across marketing, product, client management, and creative teams - providing the strategic leadership, brand clarity, and operational direction needed to bring them to life. You'll be hands-on guiding the planning, rollout, and optimisation of brand led campaigns that drive brand awareness and revenue growth across both online and offline channels. This is a key leadership role within the marketing function, driving the brand forward, building client and partner trust and contributing to long-term growth across all entities. Further responsibilities: Define, own and evolve ClearBank's end-to-end brand strategy, ensuring it aligns with the bank's purpose, values, and ambition. Be the brand guardian across all touchpoints of the brand, driving consistency in visual identity, tone of voice, and brand experience for both internal and external audiences. Oversee the ClearBank website, guiding UX/UI enhancements, content design, on-page and technical SEO optimisation, and analytics frameworks to ensure a seamless brand experience and measurable ROI. Work cross-functionally across the business including, but not limited to, Product, UX Revenue, Revenue Operations, and Tech teams to ensure brand strategy is integrated in key initiatives to drive consistency across the business. Lead and mentor the Brand team of four, fostering an environment of collaboration, creativity and excellence. Oversee the creation of high-quality design assets for digital, print, and events, ensuring they reflect the ClearBank brand and drive engagement. Manage relationships with external brand agencies and freelancers, ensuring timely delivery and adherence to brand standards. Manage the brand budget, ensuring efficient allocation of spend across brand agencies, freelancers, campaigns, channels with a clear measurement of impact and ROI. Work closely with the Events and Sponsorships Team to support the events strategy, from building out event themes, designing stands and collateral to social media promotion. Partner closely with People and Leadership to evolve and drive the employer brand strategy, ensuring it authentically reflects ClearBank's culture, values and ambition - telling our story in a way that attracts, engages and retains talent. Oversee the organic social media strategy, positioning ClearBank as a global leader for clearing and embedded banking solutions and ensuring one voice across all social channels (including but not limited to X and LinkedIn). Collaborate with Product and Demand Marketing to plan and execute campaign launches, translating products and services into compelling brand narratives across channels including but not limited to the website, organic social and email marketing. Lead the creation of effective marketing content, including (but not limited to) video campaigns, photoshoots, online and offline advertisements, and email campaigns. Support the team to prioritise inbound brand marketing requests, translating requests into clear briefs for appropriate internal teams or agency partners. Support the wider business on ad hoc requests. What you'll bring: Strong, demonstrable, experience ideally in B2B marketing in financial services. They can demonstrate extensive knowledge of brand strategy, brand development and multi-channel marketing across digital, content and experiential platforms, both online and offline. A proven track record of leading and developing high-performing teams, setting clear goals and KPIs, and driving brand initiatives that deliver measurable impact. Comfortable operating strategically and on execution, they inspire collaboration cross-functionally and bring clarity, creativity, and a commercial focus to every brand touchpoint. To excel in this role, you'll also need: Demonstrable experience in B2B marketing in financial services. Stellar verbal and written communication skills with a keen eye for detail. You're a people person - you love working with others and have a passion for managing a growing team. Your creativity stands out, but yet you're commercially-minded and always need to know the ROI. You're excited by the fast-moving fintech space and enjoy keeping up with the happenings in the industry. You're a storyteller - words come naturally to you. You can distil complex topics into easy-to-communicate and confident messaging. You love to experiment with creative, audiences, content and platforms to test and learn from marketing campaigns - all with the mindset to drive revenue for the business. Experience with HubSpot and CRM a bonus. Ability to actively manage key stakeholders in the business. Regretfully we cannot sponsor applicants for immigration purposes at the current time. What we offer in return: We're flexible - We support a culture of flexibility which allows our employees to achieve a strong work-life balance. Offices - Work in a way that works for you - whether that's in the London office, at home, or hybrid. Holiday - 27 days of annual leave per year, plus bank holidays. Holiday buy/sell - Buy or sell up to five days of annual leave each year and shape your year around what matters most. Work abroad - You have the flexibility to work outside of the UK for up to 30 days in a rolling 12-month period. Socials - Regular social events open to all. Holiday swap - Option to swap your bank holidays to any other day of your choice. Wellbeing - 24/7 employee assistance program including mental health support, life assurance, and income protection. Bigger than ClearBank - Take a couple of days per year to do something that matters to you. Healthy living - Private healthcare and discounted dental cover, with employee perks and discounts. Family - Enhanced family-friendly leave. Personal development - We offer personal development budgets, opportunities to take part in role-related training and unlimited LinkedIn Learning. And not forgetting the biggest benefit of all. The opportunity to be part of an incredible team that's building a tech-bank fit for the future. A little bit more about us! ClearBank is Where You Can belong: At ClearBank we think about Diversity, Equity and Inclusion (DE&I) a lot. Not because we think we should. But because we know we should - how else can we build a happy workforce and be successful as a business. We're committed to making sure our teams reflect society. And we put energy and effort into making this a place where everyone feels at home, where they're given the trust and encouragement to do their very best work. Here are some of the things we're most proud of: 42% of our senior management roles are held by women Our enhanced family leave policies Launching our partnership with Code First Girls Increasing awareness of neurodiversity in the workplace through our partnership with the Inclusive Group Our hiring process and what you can expect: Application: a member of our talent acquisition team will review your application against the key requirements for the role and let you know within two weeks whether you're moving forward to the next stage; Screening: You'll spend 30-45 minutes speaking to one of our recruiters learning more about the role and ClearBank, and we'll get it know more about you, your experience and how your skills align with the role (this will be via phone or Teams video call). You can expect to hear back from us within seven days following this meeting (if things are taking longer than expected, we'll let you know that too); First Interview: You'll spend one hour with a member of our hiring team focusing on your skills, competencies and your ways of working at the same time we'll give you time to ask more questions about the role, the team and learn more about the ClearBank culture. This will be via Teams. Second Interview: This will be a competency-based interview with one or more members of our team. . click apply for full job details
Connect to your opportunity Are you passionate about operational design and delivery, and thinking creatively to solve client issues? Do you want to help diverse range of TMT organisations to undertake fundamental transformation to drive business value? Could you provide insights to help our clients make decisions, address challenges, and achieve their objectives? Have you delivered complex transformation programmes that translate strategy into execution? Can you think on your feet, adapt and pivot where necessary? If you say yes to any of these, please apply. We design, build, and optimise the operations of leading Technology, Media & Telecommunications (TMT) businesses to bring their biggest ideas to life and help them to unlock the value of AI, digital and sustainability. Working with colleagues across Deloitte, we combine business design, process engineering and cost transformation in-hand with data and technology fluency to solve our clients' biggest challenges, bring the unpredictable and unknown into focus, and turn concepts into reality. To do this, we need ambitious, entrepreneurial and curious people that will drive innovation and welcome and thrive in disruption. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity In Operations & Industry Domain Solutions (OIDS) we have always led with our industry knowledge. Our clients value the insight and expertise we bring from the wide range of organisations we work for, and the experience that brings. In the TMT sector it is no different - we have spent many years working with the largest Telco, Media & Tech clients in the UK and Globally, supporting them with some of their greatest challenges that can range from fundamental re-imagination of the Operating Model for rolling out and selling fibre, to transforming the way Media companies handle their content supply chains end-to-end. Your role will include: Leading client thinking in identifying areas of innovation that encourage new ways of working and enhance the existing operating model Leading bid teams to build and deliver compelling proposals and pitches, and supporting the end-to-end business development process Managing Deloitte and client teams to understand their organisations, to design and deliver Operating Models that are fit for purpose and successfully realise their strategic intention Leading on designing and developing business cases and identifying and/or delivering sustainable cost savings in collaboration with senior clients Leading on a methodical approach to research and guiding a team through analysing large qualitative and quantitative data sets to shape recommendations Evaluating and using emerging and innovative technologies or ways of thinking to shape strategy; design operating models, principles and roadmaps; and deliver transformation Assessing processes, identifying and quantifying inefficiencies and design and implementation of improvements Proven experience of leading successful teams, functions and programmes on time and to budget Acting as part of the OIDS management / leadership team: leading on performance management, proposition development, and coaching and talent management Leading on the strategic and operational reviews of entire organisations or functions within organisations at a system, organisation, service or functional levels Identifying and organising inputs and insights to lead on developing end-to-end stories to present findings and recommendations to clients Connect to your skills and professional experience We are looking for people to join our team who embrace change and bring us ever greater breadth and depth of expertise. The quality of our technical skills is enhanced through our practical knowledge of implementation and our ability to learn from each other. We are looking for people who have: Proven depth of knowledge of the operational dynamics and industry trends across media, telecoms and/or tech, for example: Telecoms ServCo/NetCo & Wholesale ecosystem optimisation AI monetisation and automation strategies Autonomous and virtual network innovation B2B Enterprise solution delivery 'Customer obsession' and digital experience transformation Media: Modernisation of Content Supply Chains Data-driven personalisation and audience engagement Subscription and advertising platform innovation New content formats and experiences (AR/VR/Metaverse) Intellectual Property and digital Rights management Tech AI/ML application and ethical governance Cloud-native operating models Cyber security and data privacy Web3, Blockchain, and decentralised technologies Platform economics and ecosystem orchestration Experience of use of AI/ Automation to accelerate key operational processes and/or optimise ways of working in one of the above sectors Previous consulting experience, whether as an independent advisor or in-house Experience of a mid/senior-level operational role in at least one TMT organisation (as an employee or as a consultant/contractor) demonstrating knowledge of the overall operating model of that business Experience in generating and developing new business with a track record of translating these into commercial viable and operationally deliverable B2B sales Experience of working effectively as part of a management / leadership team Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Engineering, AI and Data We lead transformation at the heart of our clients; re-engineering the core of our clients' organisations, helping to unleash growth, and creating better futures for their customers, citizens and employees. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "The great culture, flexibility, and range of experiences that Deloitte offers is what sets this firm apart. In Technology & Transformation, Deloitte is far ahead of any of our immediate competitors." - Sophia, Technology & Transformation "What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte's clients include many of the world's largest organisations; I wanted to be part of a team that made a difference that I could be proud of." - Dan, Technology & Transformation Our hybrid working policy You'll be based in London with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Our commitment to you Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you . click apply for full job details
Feb 05, 2026
Full time
Connect to your opportunity Are you passionate about operational design and delivery, and thinking creatively to solve client issues? Do you want to help diverse range of TMT organisations to undertake fundamental transformation to drive business value? Could you provide insights to help our clients make decisions, address challenges, and achieve their objectives? Have you delivered complex transformation programmes that translate strategy into execution? Can you think on your feet, adapt and pivot where necessary? If you say yes to any of these, please apply. We design, build, and optimise the operations of leading Technology, Media & Telecommunications (TMT) businesses to bring their biggest ideas to life and help them to unlock the value of AI, digital and sustainability. Working with colleagues across Deloitte, we combine business design, process engineering and cost transformation in-hand with data and technology fluency to solve our clients' biggest challenges, bring the unpredictable and unknown into focus, and turn concepts into reality. To do this, we need ambitious, entrepreneurial and curious people that will drive innovation and welcome and thrive in disruption. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity In Operations & Industry Domain Solutions (OIDS) we have always led with our industry knowledge. Our clients value the insight and expertise we bring from the wide range of organisations we work for, and the experience that brings. In the TMT sector it is no different - we have spent many years working with the largest Telco, Media & Tech clients in the UK and Globally, supporting them with some of their greatest challenges that can range from fundamental re-imagination of the Operating Model for rolling out and selling fibre, to transforming the way Media companies handle their content supply chains end-to-end. Your role will include: Leading client thinking in identifying areas of innovation that encourage new ways of working and enhance the existing operating model Leading bid teams to build and deliver compelling proposals and pitches, and supporting the end-to-end business development process Managing Deloitte and client teams to understand their organisations, to design and deliver Operating Models that are fit for purpose and successfully realise their strategic intention Leading on designing and developing business cases and identifying and/or delivering sustainable cost savings in collaboration with senior clients Leading on a methodical approach to research and guiding a team through analysing large qualitative and quantitative data sets to shape recommendations Evaluating and using emerging and innovative technologies or ways of thinking to shape strategy; design operating models, principles and roadmaps; and deliver transformation Assessing processes, identifying and quantifying inefficiencies and design and implementation of improvements Proven experience of leading successful teams, functions and programmes on time and to budget Acting as part of the OIDS management / leadership team: leading on performance management, proposition development, and coaching and talent management Leading on the strategic and operational reviews of entire organisations or functions within organisations at a system, organisation, service or functional levels Identifying and organising inputs and insights to lead on developing end-to-end stories to present findings and recommendations to clients Connect to your skills and professional experience We are looking for people to join our team who embrace change and bring us ever greater breadth and depth of expertise. The quality of our technical skills is enhanced through our practical knowledge of implementation and our ability to learn from each other. We are looking for people who have: Proven depth of knowledge of the operational dynamics and industry trends across media, telecoms and/or tech, for example: Telecoms ServCo/NetCo & Wholesale ecosystem optimisation AI monetisation and automation strategies Autonomous and virtual network innovation B2B Enterprise solution delivery 'Customer obsession' and digital experience transformation Media: Modernisation of Content Supply Chains Data-driven personalisation and audience engagement Subscription and advertising platform innovation New content formats and experiences (AR/VR/Metaverse) Intellectual Property and digital Rights management Tech AI/ML application and ethical governance Cloud-native operating models Cyber security and data privacy Web3, Blockchain, and decentralised technologies Platform economics and ecosystem orchestration Experience of use of AI/ Automation to accelerate key operational processes and/or optimise ways of working in one of the above sectors Previous consulting experience, whether as an independent advisor or in-house Experience of a mid/senior-level operational role in at least one TMT organisation (as an employee or as a consultant/contractor) demonstrating knowledge of the overall operating model of that business Experience in generating and developing new business with a track record of translating these into commercial viable and operationally deliverable B2B sales Experience of working effectively as part of a management / leadership team Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Engineering, AI and Data We lead transformation at the heart of our clients; re-engineering the core of our clients' organisations, helping to unleash growth, and creating better futures for their customers, citizens and employees. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "The great culture, flexibility, and range of experiences that Deloitte offers is what sets this firm apart. In Technology & Transformation, Deloitte is far ahead of any of our immediate competitors." - Sophia, Technology & Transformation "What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte's clients include many of the world's largest organisations; I wanted to be part of a team that made a difference that I could be proud of." - Dan, Technology & Transformation Our hybrid working policy You'll be based in London with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Our commitment to you Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you . click apply for full job details
Connect to your Industry Are you passionate about operational design and delivery, and thinking creatively to solve client issues? Do you want to help diverse range of organisations to undertake fundamental transformation to drive business value? Could you provide insights to help our clients make decisions, address challenges, and achieve their objectives? Have you delivered complex transformation programmes that translate strategy into execution? Can you think on your feet, adapt and pivot where necessary? If you say yes to any of these, please apply. We design, build, and optimise the operations of leading Technology, Media & Telecommunications (TMT) businesses to bring their biggest ideas to life and help them to unlock the value of AI, digital and sustainability. Our Media practice is experiencing significant growth, and we are actively expanding our team to work with some of the most influential media players in the industry. Working with colleagues across Deloitte, we combine business design, process engineering and cost transformation in 1 hand with data and technology fluency to solve our clients' biggest challenges, bring the unpredictable and unknown into focus, and turn concepts into reality. To do this, we need ambitious, entrepreneurial and curious people that will drive innovation and welcome and thrive in disruption. While your primary focus will be on media, you will also have opportunities to gain experience across our broader TMT portfolio. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity In Operations & Industry Domain Solutions (OIDS) we have always led with our industry knowledge. Our clients value the insight and expertise we bring from the wide range of organisations we work for, and the experience that brings. In the TMT sector it is no different - we have spent many years working with the largest Telco, Media & Tech clients in the UK and Globally, supporting them with some of their greatest challenges that can range from fundamental re-imagination of the Operating Model for rolling out and selling fibre, to transforming the way Media companies handle their content supply chains end-to-end. Your role will include: Supporting the design and delivery of operating models and identifying areas of innovation/operational improvement within existing operating models Supporting the assessment of processes, identifying and quantifying inefficiencies and contributing ideas for improvement Supporting the development of business cases in collaboration with senior team members, and helping to analyse information and generate outputs Supporting research and helping to analyse large qualitative and quantitative data sets to shape insights and recommendations Supporting the use of emerging and innovative technologies or ways of thinking to shape strategy; design operating models, principles and roadmaps; and deliver transformation Managing relationships with pier-level stakeholder groups Supporting small project teams, workstreams and components of engagements Organising inputs to contribute to the logical flow of deliverables Connect to your skills and professional experience We are looking for people to join our team who embrace change and bring us ever greater breadth and depth of expertise. The quality of our technical skills is enhanced through our practical knowledge of implementation and our ability to learn from each other. To make an impact that matters with our Media clients, we are looking for experience of a junior/mid-level operational role in at least one Media organisation (as an employee or as a consultant/contractor) demonstrating knowledge of the overall operating model of that business, For example: Modernisation of Content Supply Chains Data-driven personalisation and audience engagement Subscription and advertising platform innovation New content formats and experiences (AR/VR/Metaverse) Intellectual Property and digital Rights management Royalty management Content and Intellectual Property distribution Broadcasting and streaming enablement Production and post-production enablement Although not essential, in addition to the core skills above, we would welcome any of the desirable experience below: Experience of use of AI/Automation to accelerate key operational processes and/or optimise ways of working in one of the above sectors Previous consulting experience, whether as an independent advisor or in-house Depth of knowledge of the operational dynamics and industry trends across media Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Engineering, AI and Data We lead transformation at the heart of our clients; re-engineering the core of our clients' organisations, helping to unleash growth, and creating better futures for their customers, citizens and employees. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "The great culture, flexibility, and range of experiences that Deloitte offers is what sets this firm apart. In Technology & Transformation, Deloitte is far ahead of any of our immediate competitors." - Sophia, Technology & Transformation "What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte's clients include many of the world's largest organizations; I wanted to be part of a team that made a difference that I could be proud of." - Dan, Technology & Transformation Our hybrid working policy You'll be based in London with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Our commitment to you Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for. Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead. Connect to your next step A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level.
Feb 05, 2026
Full time
Connect to your Industry Are you passionate about operational design and delivery, and thinking creatively to solve client issues? Do you want to help diverse range of organisations to undertake fundamental transformation to drive business value? Could you provide insights to help our clients make decisions, address challenges, and achieve their objectives? Have you delivered complex transformation programmes that translate strategy into execution? Can you think on your feet, adapt and pivot where necessary? If you say yes to any of these, please apply. We design, build, and optimise the operations of leading Technology, Media & Telecommunications (TMT) businesses to bring their biggest ideas to life and help them to unlock the value of AI, digital and sustainability. Our Media practice is experiencing significant growth, and we are actively expanding our team to work with some of the most influential media players in the industry. Working with colleagues across Deloitte, we combine business design, process engineering and cost transformation in 1 hand with data and technology fluency to solve our clients' biggest challenges, bring the unpredictable and unknown into focus, and turn concepts into reality. To do this, we need ambitious, entrepreneurial and curious people that will drive innovation and welcome and thrive in disruption. While your primary focus will be on media, you will also have opportunities to gain experience across our broader TMT portfolio. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity In Operations & Industry Domain Solutions (OIDS) we have always led with our industry knowledge. Our clients value the insight and expertise we bring from the wide range of organisations we work for, and the experience that brings. In the TMT sector it is no different - we have spent many years working with the largest Telco, Media & Tech clients in the UK and Globally, supporting them with some of their greatest challenges that can range from fundamental re-imagination of the Operating Model for rolling out and selling fibre, to transforming the way Media companies handle their content supply chains end-to-end. Your role will include: Supporting the design and delivery of operating models and identifying areas of innovation/operational improvement within existing operating models Supporting the assessment of processes, identifying and quantifying inefficiencies and contributing ideas for improvement Supporting the development of business cases in collaboration with senior team members, and helping to analyse information and generate outputs Supporting research and helping to analyse large qualitative and quantitative data sets to shape insights and recommendations Supporting the use of emerging and innovative technologies or ways of thinking to shape strategy; design operating models, principles and roadmaps; and deliver transformation Managing relationships with pier-level stakeholder groups Supporting small project teams, workstreams and components of engagements Organising inputs to contribute to the logical flow of deliverables Connect to your skills and professional experience We are looking for people to join our team who embrace change and bring us ever greater breadth and depth of expertise. The quality of our technical skills is enhanced through our practical knowledge of implementation and our ability to learn from each other. To make an impact that matters with our Media clients, we are looking for experience of a junior/mid-level operational role in at least one Media organisation (as an employee or as a consultant/contractor) demonstrating knowledge of the overall operating model of that business, For example: Modernisation of Content Supply Chains Data-driven personalisation and audience engagement Subscription and advertising platform innovation New content formats and experiences (AR/VR/Metaverse) Intellectual Property and digital Rights management Royalty management Content and Intellectual Property distribution Broadcasting and streaming enablement Production and post-production enablement Although not essential, in addition to the core skills above, we would welcome any of the desirable experience below: Experience of use of AI/Automation to accelerate key operational processes and/or optimise ways of working in one of the above sectors Previous consulting experience, whether as an independent advisor or in-house Depth of knowledge of the operational dynamics and industry trends across media Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Engineering, AI and Data We lead transformation at the heart of our clients; re-engineering the core of our clients' organisations, helping to unleash growth, and creating better futures for their customers, citizens and employees. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "The great culture, flexibility, and range of experiences that Deloitte offers is what sets this firm apart. In Technology & Transformation, Deloitte is far ahead of any of our immediate competitors." - Sophia, Technology & Transformation "What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte's clients include many of the world's largest organizations; I wanted to be part of a team that made a difference that I could be proud of." - Dan, Technology & Transformation Our hybrid working policy You'll be based in London with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Our commitment to you Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for. Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead. Connect to your next step A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level.
Become a Key Player at Paul Gough Media as a Customer Success Manager! At Paul Gough Media, we're on a mission to help private physical therapy clinics around the world grow, thrive, and deliver better care. Our innovative CRM, powerful marketing systems, and expert team are behind the success of hundreds of clinics worldwide. Now, we're looking for an enthusiastic Customer Success Manager to join our growing team and ensure that our clients experience seamless, impactful onboarding, and continued success long after their launch. What You'll Do As a Customer Success Manager, you'll be the go-to expert for your clients, guiding them from their first steps with us to long-term, sustained success. You'll be part of a team that thrives on delivering exceptional service and helping clients unlock the full potential of our systems. Onboard New Clients Like a Pro: You'll lead welcoming, high-energy Zoom sessions and help clients quickly get familiar with our CRM and marketing tools. Your goal? Make them feel confident and excited about their new system, setting them up for early wins right from the start. Build Lasting Relationships: You won't just wait for clients to reach out, you'll proactively check in, ensuring they're happy, engaged, and maximizing the value of what we offer. You'll be their trusted advisor, offering solutions when challenges arise and celebrating their successes. Ensure Smooth Launches & Ongoing Support: You'll guide clients through the entire onboarding process, ensuring that their website is live, lead capture systems are integrated, and content is activated. Your attention to detail will ensure that nothing slips through the cracks, and you'll act as a problem solver whenever needed. Drive Client Success: Whether it's through strategic guidance or offering resources, you'll help clients hit their growth goals, making sure they're fully leveraging our systems to generate leads, convert patients, and ultimately, grow their practice. Collaborate Across Teams: You'll work closely with our sales and marketing teams to share success stories, identify opportunities for improvement, and help shape the future of our client success initiatives. Why This Role Is a Perfect Fit for You You're passionate about helping others succeed and thrive. You enjoy problem solving, building relationships, and guiding clients through the complex world of technology and marketing. Here's what makes you stand out: Experience with Customer Success: You have 2-4 years of experience in customer success, onboarding, or account management (experience in SaaS or agency settings is a plus). Strong Communication Skills: Whether it's a Zoom call, Slack message, or email, you can communicate clearly, confidently, and with a friendly tone. Detail Oriented: You're the type of person who catches the little things that make a big difference. From contracts to workflows, you ensure that everything is accurate and on track. Proactive & Organized: You can manage multiple clients, deadlines, and priorities with ease, ensuring nothing falls through the cracks. You stay on top of everything with a great organizational system. Tech Savvy & Client Focused: You're comfortable with tools like Google Workspace, project management platforms (Monday/Asana/Trello), and basic CRM functions, but most importantly, you love helping clients use tech to solve problems and achieve their goals. How We Set You Up for Success We believe in investing in our team and setting you up for growth. Here's how we'll help you succeed: In Depth Training: You'll receive a comprehensive 30 day onboarding process, complete with product training, playbooks, and the opportunity to shadow calls to learn the ropes. Ongoing Mentorship: Weekly coaching with our Head of Client Success to ensure you're supported and continuously improving in your role. Plus, there's a clear path for career growth, whether that's stepping into a Senior CSM role or becoming a Team Lead. Real Time Feedback: You'll receive constant feedback to help you refine your approach and see the impact you're making on both the team and the clients you serve. Why You'll Love Working Here Collaborative Environment: You'll be joining a tight knit, passionate team who loves supporting each other and celebrating wins together. Career Growth: We're a fast growing company, and there are plenty of opportunities for you to grow within your role and take on new challenges. Job Details Location: Hartlepool, UK (In office, Full time) Hours: Monday - Friday, 10:30 AM - 6:30 PM Salary: £25,000 - £30,000 (based on experience) If you're ready to make an impact in a dynamic, fast growing company and help clients succeed, we'd love to hear from you. Apply today to join the Paul Gough Media team!
Feb 05, 2026
Full time
Become a Key Player at Paul Gough Media as a Customer Success Manager! At Paul Gough Media, we're on a mission to help private physical therapy clinics around the world grow, thrive, and deliver better care. Our innovative CRM, powerful marketing systems, and expert team are behind the success of hundreds of clinics worldwide. Now, we're looking for an enthusiastic Customer Success Manager to join our growing team and ensure that our clients experience seamless, impactful onboarding, and continued success long after their launch. What You'll Do As a Customer Success Manager, you'll be the go-to expert for your clients, guiding them from their first steps with us to long-term, sustained success. You'll be part of a team that thrives on delivering exceptional service and helping clients unlock the full potential of our systems. Onboard New Clients Like a Pro: You'll lead welcoming, high-energy Zoom sessions and help clients quickly get familiar with our CRM and marketing tools. Your goal? Make them feel confident and excited about their new system, setting them up for early wins right from the start. Build Lasting Relationships: You won't just wait for clients to reach out, you'll proactively check in, ensuring they're happy, engaged, and maximizing the value of what we offer. You'll be their trusted advisor, offering solutions when challenges arise and celebrating their successes. Ensure Smooth Launches & Ongoing Support: You'll guide clients through the entire onboarding process, ensuring that their website is live, lead capture systems are integrated, and content is activated. Your attention to detail will ensure that nothing slips through the cracks, and you'll act as a problem solver whenever needed. Drive Client Success: Whether it's through strategic guidance or offering resources, you'll help clients hit their growth goals, making sure they're fully leveraging our systems to generate leads, convert patients, and ultimately, grow their practice. Collaborate Across Teams: You'll work closely with our sales and marketing teams to share success stories, identify opportunities for improvement, and help shape the future of our client success initiatives. Why This Role Is a Perfect Fit for You You're passionate about helping others succeed and thrive. You enjoy problem solving, building relationships, and guiding clients through the complex world of technology and marketing. Here's what makes you stand out: Experience with Customer Success: You have 2-4 years of experience in customer success, onboarding, or account management (experience in SaaS or agency settings is a plus). Strong Communication Skills: Whether it's a Zoom call, Slack message, or email, you can communicate clearly, confidently, and with a friendly tone. Detail Oriented: You're the type of person who catches the little things that make a big difference. From contracts to workflows, you ensure that everything is accurate and on track. Proactive & Organized: You can manage multiple clients, deadlines, and priorities with ease, ensuring nothing falls through the cracks. You stay on top of everything with a great organizational system. Tech Savvy & Client Focused: You're comfortable with tools like Google Workspace, project management platforms (Monday/Asana/Trello), and basic CRM functions, but most importantly, you love helping clients use tech to solve problems and achieve their goals. How We Set You Up for Success We believe in investing in our team and setting you up for growth. Here's how we'll help you succeed: In Depth Training: You'll receive a comprehensive 30 day onboarding process, complete with product training, playbooks, and the opportunity to shadow calls to learn the ropes. Ongoing Mentorship: Weekly coaching with our Head of Client Success to ensure you're supported and continuously improving in your role. Plus, there's a clear path for career growth, whether that's stepping into a Senior CSM role or becoming a Team Lead. Real Time Feedback: You'll receive constant feedback to help you refine your approach and see the impact you're making on both the team and the clients you serve. Why You'll Love Working Here Collaborative Environment: You'll be joining a tight knit, passionate team who loves supporting each other and celebrating wins together. Career Growth: We're a fast growing company, and there are plenty of opportunities for you to grow within your role and take on new challenges. Job Details Location: Hartlepool, UK (In office, Full time) Hours: Monday - Friday, 10:30 AM - 6:30 PM Salary: £25,000 - £30,000 (based on experience) If you're ready to make an impact in a dynamic, fast growing company and help clients succeed, we'd love to hear from you. Apply today to join the Paul Gough Media team!
Reporting to: Co-Executive Director Contract type: Permanent, full-time (with probation period) Benefits: 25 days annual leave per annum, plus UK public and bank holidays (pro rata) Office closure for a week in December and August Annual leave allocation increases annually by one day (up to a maximum of five days) 10% employer pension contribution Other standard Foxglove benefits About us Foxglove is a non-profit that exists to make the use of technology fair for all. When Big Tech companies abuse their power, their workers or the planet - and when governments use technology to oppress, exclude or discriminate - we litigate and campaign to fix it. Big Tech companies have become so large - gobbling up a huge slice of the global marketplace and an unprecedented treasure hoard of user data - that they're now more powerful than many states. The harmful effects of this concentration of power are everywhere - threats to our democracy, to our privacy, decimated workers' rights and platforms rife with disinformation and hate. Big Tech and AI data centres are rapidly expanding, resulting in huge strain on energy and water supplies. Worldwide governments are ploughing ahead with the use of algorithms and mass data systems to cut costs and increase efficiency often resulting in digital tools that entrench unfairness and leave the most vulnerable in society in crisis. All these problems are only getting worse with generative AI. Foxglove works to bring the rule of law to the tech and AI giants who have upended our public square, workplaces, and social lives. We have a strong track record. We've launched landmark cases seeking structural changes to big tech's harmful business models , supported 180+ Facebook content moderators fired for trying to form a union to sue Facebook and their outsourcing company, Sama - winning world-first judgements. We're urging competition regulators worldwide to stop Google's theft of independent news . We've filed the UK's first legal challenge to a data centre permission decision over the government's failure to properly assess their environmental impact. We've forced disclosure of secret contracts between tech giants and the NHS, stopped a racist Home Office visa streaming algorithm , helped make grading fair for UK A level students, forced the government to pause the NHS Data Grab and challenged the Department of Work and Pension's use of an algorithm unfairly flagging disabled people for benefit fraud investigations. We are a small but growing team of lawyers, communications experts, and campaigners. Our work is global, and we work in partnership with lawyers, civil society, unions, and people impacted by Big Tech. The role As Head of Operations, you will lead all operational functions of Foxglove. You will ensure that our finance, HR, legal compliance, fundraising, systems and internal processes enable the organisation to carry out its mission effectively. You'll work across Foxglove and closely with leadership, as well as with external partners to build a resilient and well-governed organisation, able to manage growth and complexity while staying mission driven. This role manages one member of staff and multiple consultants. Key responsibilities include, but are not limited to: Financial Management & Accounting: Oversee financial operations: budgeting, forecasting, cash flow, expenditure controls, financial reporting, payroll. Ensure compliance with accounting standards, audit requirements and donor / funder financial reporting obligations. Manage relationships with external accountants, auditors, banks, and financial service providers. Ensure appropriate and best practice financial policies and controls are in place. Ensure financial risk is identified and managed appropriately. Fundraising & Development: Contribute to the organisation's fundraising strategy in collaboration with the Co-Executive Directors and Head of Strategy. Ensure systems are in place to track and manage grants, philanthropic donations, and other income streams. Support the preparation of funding proposals and reports and ensure accurate and timely reporting to funders. Support relationship management with key donors, foundations and partners. Operational Systems & Processes: Develop and maintain efficient operational processes and systems (e.g. finance, HR, IT, data protection, office management). Ensure proper policies and procedures are in place for procurement, vendor management, travel & expenses, and record-keeping. Oversee the infrastructure that supports remote / hybrid working, ensuring tools and systems support collaboration, security, and productivity. Compliance, Risk & Governance: Lead on organisational compliance: legal, regulatory, health & safety, data protection / GDPR, employment law. Ensure the organisation's policies and procedures are best practice, legally compliant and up to date. Establish and monitor risk management frameworks and our risk register. Support governance structures (internal reporting, director meetings etc.), ensuring decisions are well informed and documented. Human Resources & People Operations: Oversee recruitment, onboarding, performance management, and staff development. Ensure policies on equality, diversity, inclusion and wellbeing are embedded in how we work. Foster a positive culture in line with Foxglove's values. Team Leadership & Collaboration: Lead the operations team, ensuring clarity of roles, responsibilities, performance and support. Work closely with the rest of organisation including the legal teams and advocacy to ensure operations enables, not hinders, impact. Contribute to organisational strategy, helping translate strategic ambitions into operational plans. Person specification Below are the essential and desirable criteria for a successful candidate. Essential: Minimum of 5-7 years of senior operations / finance / business operations experience, including line management Strong experience of budgeting, forecasting, audit & financial compliance Excellent strategic thinking and planning skills, able to bridge between high-level strategy and operational detail Strong risk-management and governance experience; familiarity with compliance, data protection / GDPR, employment law etc. Highly organised and able to manage multiple priorities; excellent time-management skills Excellent verbal and written communication skills; ability to present complex operational, financial or legal information clearly Strong collaboration skills; ability to work across teams; good leadership and people management skills Desirable: Qualified accountant (e.g. ACA, ACCA, CIMA or equivalent), with proven experience in financial oversight and reporting Experience of operating in non-profit / mission-driven / legal organisations Legal or compliance experience Experience of international operations, dealing with cross-border legal / regulatory issues Experience of change management and scaling teams or systems Understanding of, or interest in, legal, tech justice issues Experience of hybrid / remote team leadership Experience with fundraising finances, grants management, donor reports Length and salary This is a permanent full-time role with six-month probation period. How to apply Please make your application via Applied via the button below answering the application questions and uploading your CV. We will not review applications sent via a job board or to our email. Applications will be reviewed on a rolling basis with first round interviews likely to take place in mid February for selected candidates. Foxglove does not use AI in its recruitment processes, except to detect applications for AI use. As a tech-justice organisation, we ask the same of our candidates. Foxglove is growing and we are striving to build a team that is inclusive. We will create a diverse and adaptable environment where we support people to do their best work. We believe an effective and creative team is made up of people from different walks of life. You can read more about how we work and what we offer our staff here . If you require any reasonable adjustments to complete this process, or have any questions, please get in touch with us: . If you would like to know more about how we process your data as part of the recruitment process you can read our recruitment data use policy here .
Feb 05, 2026
Full time
Reporting to: Co-Executive Director Contract type: Permanent, full-time (with probation period) Benefits: 25 days annual leave per annum, plus UK public and bank holidays (pro rata) Office closure for a week in December and August Annual leave allocation increases annually by one day (up to a maximum of five days) 10% employer pension contribution Other standard Foxglove benefits About us Foxglove is a non-profit that exists to make the use of technology fair for all. When Big Tech companies abuse their power, their workers or the planet - and when governments use technology to oppress, exclude or discriminate - we litigate and campaign to fix it. Big Tech companies have become so large - gobbling up a huge slice of the global marketplace and an unprecedented treasure hoard of user data - that they're now more powerful than many states. The harmful effects of this concentration of power are everywhere - threats to our democracy, to our privacy, decimated workers' rights and platforms rife with disinformation and hate. Big Tech and AI data centres are rapidly expanding, resulting in huge strain on energy and water supplies. Worldwide governments are ploughing ahead with the use of algorithms and mass data systems to cut costs and increase efficiency often resulting in digital tools that entrench unfairness and leave the most vulnerable in society in crisis. All these problems are only getting worse with generative AI. Foxglove works to bring the rule of law to the tech and AI giants who have upended our public square, workplaces, and social lives. We have a strong track record. We've launched landmark cases seeking structural changes to big tech's harmful business models , supported 180+ Facebook content moderators fired for trying to form a union to sue Facebook and their outsourcing company, Sama - winning world-first judgements. We're urging competition regulators worldwide to stop Google's theft of independent news . We've filed the UK's first legal challenge to a data centre permission decision over the government's failure to properly assess their environmental impact. We've forced disclosure of secret contracts between tech giants and the NHS, stopped a racist Home Office visa streaming algorithm , helped make grading fair for UK A level students, forced the government to pause the NHS Data Grab and challenged the Department of Work and Pension's use of an algorithm unfairly flagging disabled people for benefit fraud investigations. We are a small but growing team of lawyers, communications experts, and campaigners. Our work is global, and we work in partnership with lawyers, civil society, unions, and people impacted by Big Tech. The role As Head of Operations, you will lead all operational functions of Foxglove. You will ensure that our finance, HR, legal compliance, fundraising, systems and internal processes enable the organisation to carry out its mission effectively. You'll work across Foxglove and closely with leadership, as well as with external partners to build a resilient and well-governed organisation, able to manage growth and complexity while staying mission driven. This role manages one member of staff and multiple consultants. Key responsibilities include, but are not limited to: Financial Management & Accounting: Oversee financial operations: budgeting, forecasting, cash flow, expenditure controls, financial reporting, payroll. Ensure compliance with accounting standards, audit requirements and donor / funder financial reporting obligations. Manage relationships with external accountants, auditors, banks, and financial service providers. Ensure appropriate and best practice financial policies and controls are in place. Ensure financial risk is identified and managed appropriately. Fundraising & Development: Contribute to the organisation's fundraising strategy in collaboration with the Co-Executive Directors and Head of Strategy. Ensure systems are in place to track and manage grants, philanthropic donations, and other income streams. Support the preparation of funding proposals and reports and ensure accurate and timely reporting to funders. Support relationship management with key donors, foundations and partners. Operational Systems & Processes: Develop and maintain efficient operational processes and systems (e.g. finance, HR, IT, data protection, office management). Ensure proper policies and procedures are in place for procurement, vendor management, travel & expenses, and record-keeping. Oversee the infrastructure that supports remote / hybrid working, ensuring tools and systems support collaboration, security, and productivity. Compliance, Risk & Governance: Lead on organisational compliance: legal, regulatory, health & safety, data protection / GDPR, employment law. Ensure the organisation's policies and procedures are best practice, legally compliant and up to date. Establish and monitor risk management frameworks and our risk register. Support governance structures (internal reporting, director meetings etc.), ensuring decisions are well informed and documented. Human Resources & People Operations: Oversee recruitment, onboarding, performance management, and staff development. Ensure policies on equality, diversity, inclusion and wellbeing are embedded in how we work. Foster a positive culture in line with Foxglove's values. Team Leadership & Collaboration: Lead the operations team, ensuring clarity of roles, responsibilities, performance and support. Work closely with the rest of organisation including the legal teams and advocacy to ensure operations enables, not hinders, impact. Contribute to organisational strategy, helping translate strategic ambitions into operational plans. Person specification Below are the essential and desirable criteria for a successful candidate. Essential: Minimum of 5-7 years of senior operations / finance / business operations experience, including line management Strong experience of budgeting, forecasting, audit & financial compliance Excellent strategic thinking and planning skills, able to bridge between high-level strategy and operational detail Strong risk-management and governance experience; familiarity with compliance, data protection / GDPR, employment law etc. Highly organised and able to manage multiple priorities; excellent time-management skills Excellent verbal and written communication skills; ability to present complex operational, financial or legal information clearly Strong collaboration skills; ability to work across teams; good leadership and people management skills Desirable: Qualified accountant (e.g. ACA, ACCA, CIMA or equivalent), with proven experience in financial oversight and reporting Experience of operating in non-profit / mission-driven / legal organisations Legal or compliance experience Experience of international operations, dealing with cross-border legal / regulatory issues Experience of change management and scaling teams or systems Understanding of, or interest in, legal, tech justice issues Experience of hybrid / remote team leadership Experience with fundraising finances, grants management, donor reports Length and salary This is a permanent full-time role with six-month probation period. How to apply Please make your application via Applied via the button below answering the application questions and uploading your CV. We will not review applications sent via a job board or to our email. Applications will be reviewed on a rolling basis with first round interviews likely to take place in mid February for selected candidates. Foxglove does not use AI in its recruitment processes, except to detect applications for AI use. As a tech-justice organisation, we ask the same of our candidates. Foxglove is growing and we are striving to build a team that is inclusive. We will create a diverse and adaptable environment where we support people to do their best work. We believe an effective and creative team is made up of people from different walks of life. You can read more about how we work and what we offer our staff here . If you require any reasonable adjustments to complete this process, or have any questions, please get in touch with us: . If you would like to know more about how we process your data as part of the recruitment process you can read our recruitment data use policy here .
Overview Marcus by Goldman Sachs, CRM Executive, Analyst, London location_on London, Greater London, England, United Kingdom Private Wealth Management (PWM) secures, develops and manages relationships with high net worth individuals, their families, family offices and foundations. PWM assists clients with building and preserving their financial wealth by creating and implementing long-term asset allocation within the context of each client's particular risk tolerance, and by providing access to innovative investment ideas and opportunities. PWM professionals develop customized investment strategies and offer a full array of wealth management products and services, including private banking and trust company services. Marcus by Goldman Sachs As the online consumer banking business of Goldman Sachs, Marcus operates as a digital bank, providing online savings products directly to individual consumers. Marcus combines Goldman Sachs' over 150 years of expertise with intuitive digital experiences, focusing on value, transparency, and simplicity for its millions of customers. The Role We're seeking a detail-oriented and proactive CRM Executive to join the Marketing team in our London office. In this role, you will play a key part in developing and implementing CRM strategies aimed at enhancing customer engagement and satisfaction. Collaborating closely with other teams, you will help enhance our customer experiences across all channels. The ideal candidate brings strong project and stakeholder management skills and is committed to driving customer retention and loyalty through innovative, data-driven marketing campaigns Responsibilities Develop and implement CRM strategies to enhance customer engagement and satisfaction for Marcus by Goldman Sachs UK Manage andanalysecustomer data to identify trends, preferences, and opportunities forpersonalisedcommunication and offers Collaborate with cross-functional teams to ensure seamless customer experiences across all touchpoints, including digital and in-person interactions Design and execute targeted marketing campaigns to increase customer retention and loyalty, leveraging insights from customer data analysis Monitor and report on the effectiveness of CRM initiatives, using key performance indicators (KPIs) to measure success and identify areas for improvement Build and maintain relationships with key customer segments, focusing on high-value and high-potential customers to drive long-term value Ensure compliance with data protection regulations and company policies when handling customer information Support the development of CRM tools and technologies to improve customer data management and communication efficiency Stay informed about industry's best practices and emerging trends in CRM to continuously innovate and improve customer engagement strategies Experience and skills Candidates should have 2 years of relevant experience in customer relationship management (CRM), preferably within financial services, fintech, or technology sectors Enthusiasm for customer relationship management (CRM) and a commitment to enhanceing customer engagement and loyalty Willingness to explore and adapt to new CRM technologies and systems Excellent copywriting, attention to detail, and the ability to balance multiple campaigns. Strong analytical skills to interpret customer data and drive strategic insights Proven experience in marketing, with a focus on digital and customer-centric strategies Excellent communication skills to collaborate with cross-functional teams and stakeholders Ability to manage and execute CRM campaigns from conception to completion Experience in using CRM software and tools to optimise customer interactions Strategic mindset to align CRM initiatives with business goals and objectives About Goldman Sachs At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law. Healthcare & Medical Insurance We offer a wide range of health and welfare programs that vary depending on office location. These generally include medical, dental, short-term disability, long-term disability, life, accidental death, labor accident and business travel accident insurance. We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year. Financial Wellness & Retirement We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees' priorities. Health Services We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state-of-the-art on-site health centers in certain offices. Fitness To encourage employees to live a healthy and active lifestyle, some of our offices feature on-site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre-approved amount). Child Care & Family Care We offer on-site child care centers that provide full-time and emergency back-up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available. Benefits at Goldman Sachs Read more about the full suite of class-leading benefits our firm has to offer.
Feb 05, 2026
Full time
Overview Marcus by Goldman Sachs, CRM Executive, Analyst, London location_on London, Greater London, England, United Kingdom Private Wealth Management (PWM) secures, develops and manages relationships with high net worth individuals, their families, family offices and foundations. PWM assists clients with building and preserving their financial wealth by creating and implementing long-term asset allocation within the context of each client's particular risk tolerance, and by providing access to innovative investment ideas and opportunities. PWM professionals develop customized investment strategies and offer a full array of wealth management products and services, including private banking and trust company services. Marcus by Goldman Sachs As the online consumer banking business of Goldman Sachs, Marcus operates as a digital bank, providing online savings products directly to individual consumers. Marcus combines Goldman Sachs' over 150 years of expertise with intuitive digital experiences, focusing on value, transparency, and simplicity for its millions of customers. The Role We're seeking a detail-oriented and proactive CRM Executive to join the Marketing team in our London office. In this role, you will play a key part in developing and implementing CRM strategies aimed at enhancing customer engagement and satisfaction. Collaborating closely with other teams, you will help enhance our customer experiences across all channels. The ideal candidate brings strong project and stakeholder management skills and is committed to driving customer retention and loyalty through innovative, data-driven marketing campaigns Responsibilities Develop and implement CRM strategies to enhance customer engagement and satisfaction for Marcus by Goldman Sachs UK Manage andanalysecustomer data to identify trends, preferences, and opportunities forpersonalisedcommunication and offers Collaborate with cross-functional teams to ensure seamless customer experiences across all touchpoints, including digital and in-person interactions Design and execute targeted marketing campaigns to increase customer retention and loyalty, leveraging insights from customer data analysis Monitor and report on the effectiveness of CRM initiatives, using key performance indicators (KPIs) to measure success and identify areas for improvement Build and maintain relationships with key customer segments, focusing on high-value and high-potential customers to drive long-term value Ensure compliance with data protection regulations and company policies when handling customer information Support the development of CRM tools and technologies to improve customer data management and communication efficiency Stay informed about industry's best practices and emerging trends in CRM to continuously innovate and improve customer engagement strategies Experience and skills Candidates should have 2 years of relevant experience in customer relationship management (CRM), preferably within financial services, fintech, or technology sectors Enthusiasm for customer relationship management (CRM) and a commitment to enhanceing customer engagement and loyalty Willingness to explore and adapt to new CRM technologies and systems Excellent copywriting, attention to detail, and the ability to balance multiple campaigns. Strong analytical skills to interpret customer data and drive strategic insights Proven experience in marketing, with a focus on digital and customer-centric strategies Excellent communication skills to collaborate with cross-functional teams and stakeholders Ability to manage and execute CRM campaigns from conception to completion Experience in using CRM software and tools to optimise customer interactions Strategic mindset to align CRM initiatives with business goals and objectives About Goldman Sachs At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law. Healthcare & Medical Insurance We offer a wide range of health and welfare programs that vary depending on office location. These generally include medical, dental, short-term disability, long-term disability, life, accidental death, labor accident and business travel accident insurance. We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year. Financial Wellness & Retirement We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees' priorities. Health Services We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state-of-the-art on-site health centers in certain offices. Fitness To encourage employees to live a healthy and active lifestyle, some of our offices feature on-site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre-approved amount). Child Care & Family Care We offer on-site child care centers that provide full-time and emergency back-up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available. Benefits at Goldman Sachs Read more about the full suite of class-leading benefits our firm has to offer.
We're looking for a creative, imaginative and driven leader to be our Head of Content and Communications while the current post-holder is on maternity leave. Theos is a Christian think tank which seeks a world in which Christian ideas about human flourishing are drawn upon to answer some of the world's biggest challenges. We stimulate debate about the place of religion in society, challenging and changing ideas through research, commentary and events. Position: Head of Content and Communications Location: London / Hybrid Hours: Part time, four days a week (30 hours) Salary: £48,000 to £50,000 per annum FTE (£38,400 - £40000 Pro Rata) Contract: Maternity cover, 12-month fixed term contract Closing date: 16 February 2026 Interview date: 23 or 24 February 2026 at our offices in London The Role This is a rare opportunity to shape how the UK's leading religion and society think tank tells its story and uses its public voice to have impact. You'll have a bold and creative vision for our content and communications, leading a committed team to turn the research and big ideas we have about human flourishing into stories, conversations and interventions that go beyond the Westminster bubble. You will be responsible for our diverse communications channels, including our website, digital and social media, and podcasts The Sacred and Reading Our Times. Playing a key part in the Theos senior leadership team, you'll be an invaluable voice in steering our vision and strategy. You'll also blend intellectual curiosity with narrative flair, spotting cultural moments and opportunities, experimenting with types of content, and ensuring Theos is not just part of the debate, but helping to frame it. About You We're looking for a strategic, imaginative communicator with a sharp editorial eye, a feel for public discourse, and a deep interest in how religion continues to shape society. You will have experience of: Creating and implementing a media and communications strategy and desirable experience of contributing to organisational-level strategy Gaining cut-through in digital and mainstream media through creative and compelling public engagement activity Working in or with mainstream media and through social media channels Performance management, motivating, supporting and developing staff Networking and building fruitful long-term relationships which deliver organisational objectives Manage multiple projects efficiently and to build positive working relationships with colleagues and stakeholders, delivering projects on time and budget If you have the legal right to work and remain in the UK, Please provide your CV and a 250-word statement that sets out your interest in and suitability for this position. In Return Commitment - As a Christian organisation, the charity believe you have gifts and abilities that are all your own. So they're willing to explore how what you have might fit what's needed. The checklist - There's no such thing as the perfect candidate. You don't have to tick every box on the job description before you apply! It's personal - You have a life outside work, and the organisation want you to be able to live it well. So are happy to talk to you about flexible working hours and working from home. Learn and grow - When you're trained in a new skill, or learn a different perspective, it benefits everyone. The organisation is committed to making it possible for everyone to flourish, with a huge variety of learning resources available. Together and apart - The charity believe in home working where it's appropriate, and during lockdown they made that work really well. But know how important it is to meet face to face, too and are committed to making the office an enriching environment, where people are glad to be. Celebrating difference - Universal acceptance for everyone, everywhere is at the heart of the organisation and it promotes diversity of thought, culture and background. Diversity is valued and this is reflected in the workforce. Level ground - We want you to bring your best to the application and selection process. If you need any adjustments to be made for that to happen, let us know and we'll be glad to help. Theos is part of Bible Society and is proud to be an Equal Opportunities Employer. We value diversity and aspire to reflect this in our workforce. We welcome applications from people representing all sections of the community. You may have experience in roles such as Content, Communications, Content and Communications, Head of Content, Head of Communications, Head of Content and Communications, Director of Content, Director of Communications, Director of Content and Communications. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation
Feb 05, 2026
Full time
We're looking for a creative, imaginative and driven leader to be our Head of Content and Communications while the current post-holder is on maternity leave. Theos is a Christian think tank which seeks a world in which Christian ideas about human flourishing are drawn upon to answer some of the world's biggest challenges. We stimulate debate about the place of religion in society, challenging and changing ideas through research, commentary and events. Position: Head of Content and Communications Location: London / Hybrid Hours: Part time, four days a week (30 hours) Salary: £48,000 to £50,000 per annum FTE (£38,400 - £40000 Pro Rata) Contract: Maternity cover, 12-month fixed term contract Closing date: 16 February 2026 Interview date: 23 or 24 February 2026 at our offices in London The Role This is a rare opportunity to shape how the UK's leading religion and society think tank tells its story and uses its public voice to have impact. You'll have a bold and creative vision for our content and communications, leading a committed team to turn the research and big ideas we have about human flourishing into stories, conversations and interventions that go beyond the Westminster bubble. You will be responsible for our diverse communications channels, including our website, digital and social media, and podcasts The Sacred and Reading Our Times. Playing a key part in the Theos senior leadership team, you'll be an invaluable voice in steering our vision and strategy. You'll also blend intellectual curiosity with narrative flair, spotting cultural moments and opportunities, experimenting with types of content, and ensuring Theos is not just part of the debate, but helping to frame it. About You We're looking for a strategic, imaginative communicator with a sharp editorial eye, a feel for public discourse, and a deep interest in how religion continues to shape society. You will have experience of: Creating and implementing a media and communications strategy and desirable experience of contributing to organisational-level strategy Gaining cut-through in digital and mainstream media through creative and compelling public engagement activity Working in or with mainstream media and through social media channels Performance management, motivating, supporting and developing staff Networking and building fruitful long-term relationships which deliver organisational objectives Manage multiple projects efficiently and to build positive working relationships with colleagues and stakeholders, delivering projects on time and budget If you have the legal right to work and remain in the UK, Please provide your CV and a 250-word statement that sets out your interest in and suitability for this position. In Return Commitment - As a Christian organisation, the charity believe you have gifts and abilities that are all your own. So they're willing to explore how what you have might fit what's needed. The checklist - There's no such thing as the perfect candidate. You don't have to tick every box on the job description before you apply! It's personal - You have a life outside work, and the organisation want you to be able to live it well. So are happy to talk to you about flexible working hours and working from home. Learn and grow - When you're trained in a new skill, or learn a different perspective, it benefits everyone. The organisation is committed to making it possible for everyone to flourish, with a huge variety of learning resources available. Together and apart - The charity believe in home working where it's appropriate, and during lockdown they made that work really well. But know how important it is to meet face to face, too and are committed to making the office an enriching environment, where people are glad to be. Celebrating difference - Universal acceptance for everyone, everywhere is at the heart of the organisation and it promotes diversity of thought, culture and background. Diversity is valued and this is reflected in the workforce. Level ground - We want you to bring your best to the application and selection process. If you need any adjustments to be made for that to happen, let us know and we'll be glad to help. Theos is part of Bible Society and is proud to be an Equal Opportunities Employer. We value diversity and aspire to reflect this in our workforce. We welcome applications from people representing all sections of the community. You may have experience in roles such as Content, Communications, Content and Communications, Head of Content, Head of Communications, Head of Content and Communications, Director of Content, Director of Communications, Director of Content and Communications. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation
PLEASE NOTE: To apply for this vacancy, please ensure you firstly download a copy of our application form from the documents section below and complete it. Click the 'apply' button and fill out your personal details in the relevant sections. Once you have submitted these you will be asked if you would like to attach any documents. At this stage please submit the completed version of the application form. Title: Events Manager Salary: Circa £40,000 Hours: 35 hours per week Contract type: Fixed-term contract for 18 months Reports to: Head of Philanthropy Key relationships : Internal : Philanthropy Team, Corporate Team, Comms Team, CEO. External : UNHCR Goodwill Ambassador team and Branch Office. UNHCR Private Sector Partnerships Team. Location: WeWork, 1 Mark Square, London EC2A 4EG (We operate a hybrid working policy with at least 1 mandatory office attendance per week) WHO WE ARE AND WHAT WE DO United Kingdom for UNHCR is the United Nations Refugee Agency s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR s humanitarian operations across the world. Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR deliver emergency relief such as shelter, medical care and basic supplies to people fleeing conflict and persecution, as well as healthcare, education and livelihoods opportunities for those who remain displaced over the long term. Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause. DIVERSITY, EQUITY, INCLUSION AND BELONGING We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person. UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach. The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion. JOB PURPOSE This is a pivotal role in supporting and elevating our philanthropy and partnerships programmes which have seen significant growth in recent years. You will play a key part in helping the Private Partnerships & Philanthropy (PPH) team cultivate meaningful relationships with ultra-high-net-worth individuals (UHNWIs), major donors, foundations, and corporate partners through high-quality events that inspire, engage, and deepen commitment to the refugee cause. We are looking for a creative and strategic professional who thrives on delivering impactful experiences for influential audiences. You will have proven expertise in managing complex, high-profile events, exceptional communication and project management skills, and the ability to craft compelling event themes that connect supporters to UNHCR s global mission. Working closely with the PPH team and international colleagues, you will design and execute a portfolio of bespoke in-person and virtual events - from intimate donor briefings to large-scale gatherings - that showcase UNHCR s priority programmes and leadership. Your role will be central to engaging existing supporters and attracting new philanthropic partners. If you are passionate about creating transformative experiences that drive social impact and have the skills to deliver at the highest level, we would love to hear from you. Why us? We are an ambitious and fast-moving organisation backed by the incredible reach of UNHCR. You get the best of both worlds: the ability to innovate quickly and the opportunity to work with extraordinary speakers and colleagues across a global network. Based in the vibrant Shoreditch/Old Street area, we offer an inclusive and welcoming culture that values creativity, bold ideas and collaboration. ROLE RESPONSIBILITIES Design and deliver a programme of impactful events that advance the Private Partnerships & Philanthropy (PPH) strategy and inspire our audiences- from exclusive gatherings for major philanthropists to bespoke receptions for corporate partners. Lead the strategic vision and execution of all events, shaping concepts that align with organisational priorities, overseeing beginning-to-end project management, and ensuring excellence in delivery, budget management, and stakeholder engagement. Influence and manage senior relationships across UK for UNHCR and global UNHCR teams, acting as a trusted advisor on event strategy and implementation to secure buy-in and collaboration. Collaborate with Philanthropy and Partnerships Team to ensure events support donor cultivation and stewardship journeys, driving deeper engagement and long-term support. Leverage insights to craft compelling event narratives and experiences that resonate with high-value supporters and reflect UNHCR s global mission. Establish measurement frameworks to evaluate event success, inform future strategy, and demonstrate impact to internal and external stakeholders. Champion refugee storytelling, ensuring refugee voices and lived experiences remain central to all events content and design. Share best practice across UK and global markets, contributing to international knowledge exchange, training, and innovation in donor engagement. Data Management ensuring events data is recorded on Salesforce in a timely and accurate fashion. PERSONAL SKILLS & EXPERIENCE Essential Experience, Skills & Knowledge Proven track record in designing and delivering bespoke, high-quality events designed for influential audiences, including UHNWIs and senior corporate leaders, that strengthen relationships and drive engagement. Experience working with high-profile individuals on events this could be celebrities, high profile speakers, well-known academics or renowned artists engaged to deliver special a special event experience. Exceptional organisational and time management skills, with the ability to prioritise and deliver under pressure in a fast-paced environment. Excellent communication and influencing skills, both written and verbal, with the ability to engage senior stakeholders and inspire confidence. Proven ability to lead cross-functional project groups, facilitating productive collaboration and driving consensus on strategic event objectives. Meticulous attention to detail, ensuring excellence in creative content, copy, and overall event presentation. Strong proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint. Desirable Skills/Experience Experience of using technology to create innovative and experiential event experiences. Experience of working in a complex, multi-stakeholder environment. Experience of working at an international development, human rights, or humanitarian NGO. WHY JOIN UNITED KINGDOM FOR UNHCR? You will be part of a high performing agile team of talented people, all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised. What else? Wellbeing 28 days leave per annum plus bank holidays Employee Assistance programme providing 24/7 access to online GP, mental health support and virtual wellbeing. Access to 100s of perks with discounts on everyday purchases. Office wellness perks. Discount on gym memberships. Hybrid and Flexible Working. Staff socials. Financial Pension scheme with an employer contribution of 8%. Non-contributory group life assurance scheme Non-contributory Income protection scheme. One-off contribution towards homeworking set up. Enhanced maternity, paternity, shared parental, and adoption pay. Enhanced sick pay scheme. Development Comprehensive training and continuing development opportunities. Individual training budget. HOW TO APPLY If you have the relevant skills and the passion to use them to support refugees, please apply by completing our application form which is available in the documents section. Closing date: Midday 16th February 2026 Interviews date: Week commencing 23rd February 2026 If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation, please contact us . We will make every effort to respond to your request for assistance as soon as possible. United Kingdom for the UN Refugee Agency (UNHCR) is registered with the Charity Commission (England & Wales), charity no It is the UK national partner of the United Nations High Commissioner for Refugees (UNHCR), the UN Refugee Agency.
Feb 05, 2026
Full time
PLEASE NOTE: To apply for this vacancy, please ensure you firstly download a copy of our application form from the documents section below and complete it. Click the 'apply' button and fill out your personal details in the relevant sections. Once you have submitted these you will be asked if you would like to attach any documents. At this stage please submit the completed version of the application form. Title: Events Manager Salary: Circa £40,000 Hours: 35 hours per week Contract type: Fixed-term contract for 18 months Reports to: Head of Philanthropy Key relationships : Internal : Philanthropy Team, Corporate Team, Comms Team, CEO. External : UNHCR Goodwill Ambassador team and Branch Office. UNHCR Private Sector Partnerships Team. Location: WeWork, 1 Mark Square, London EC2A 4EG (We operate a hybrid working policy with at least 1 mandatory office attendance per week) WHO WE ARE AND WHAT WE DO United Kingdom for UNHCR is the United Nations Refugee Agency s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR s humanitarian operations across the world. Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR deliver emergency relief such as shelter, medical care and basic supplies to people fleeing conflict and persecution, as well as healthcare, education and livelihoods opportunities for those who remain displaced over the long term. Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause. DIVERSITY, EQUITY, INCLUSION AND BELONGING We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person. UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach. The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion. JOB PURPOSE This is a pivotal role in supporting and elevating our philanthropy and partnerships programmes which have seen significant growth in recent years. You will play a key part in helping the Private Partnerships & Philanthropy (PPH) team cultivate meaningful relationships with ultra-high-net-worth individuals (UHNWIs), major donors, foundations, and corporate partners through high-quality events that inspire, engage, and deepen commitment to the refugee cause. We are looking for a creative and strategic professional who thrives on delivering impactful experiences for influential audiences. You will have proven expertise in managing complex, high-profile events, exceptional communication and project management skills, and the ability to craft compelling event themes that connect supporters to UNHCR s global mission. Working closely with the PPH team and international colleagues, you will design and execute a portfolio of bespoke in-person and virtual events - from intimate donor briefings to large-scale gatherings - that showcase UNHCR s priority programmes and leadership. Your role will be central to engaging existing supporters and attracting new philanthropic partners. If you are passionate about creating transformative experiences that drive social impact and have the skills to deliver at the highest level, we would love to hear from you. Why us? We are an ambitious and fast-moving organisation backed by the incredible reach of UNHCR. You get the best of both worlds: the ability to innovate quickly and the opportunity to work with extraordinary speakers and colleagues across a global network. Based in the vibrant Shoreditch/Old Street area, we offer an inclusive and welcoming culture that values creativity, bold ideas and collaboration. ROLE RESPONSIBILITIES Design and deliver a programme of impactful events that advance the Private Partnerships & Philanthropy (PPH) strategy and inspire our audiences- from exclusive gatherings for major philanthropists to bespoke receptions for corporate partners. Lead the strategic vision and execution of all events, shaping concepts that align with organisational priorities, overseeing beginning-to-end project management, and ensuring excellence in delivery, budget management, and stakeholder engagement. Influence and manage senior relationships across UK for UNHCR and global UNHCR teams, acting as a trusted advisor on event strategy and implementation to secure buy-in and collaboration. Collaborate with Philanthropy and Partnerships Team to ensure events support donor cultivation and stewardship journeys, driving deeper engagement and long-term support. Leverage insights to craft compelling event narratives and experiences that resonate with high-value supporters and reflect UNHCR s global mission. Establish measurement frameworks to evaluate event success, inform future strategy, and demonstrate impact to internal and external stakeholders. Champion refugee storytelling, ensuring refugee voices and lived experiences remain central to all events content and design. Share best practice across UK and global markets, contributing to international knowledge exchange, training, and innovation in donor engagement. Data Management ensuring events data is recorded on Salesforce in a timely and accurate fashion. PERSONAL SKILLS & EXPERIENCE Essential Experience, Skills & Knowledge Proven track record in designing and delivering bespoke, high-quality events designed for influential audiences, including UHNWIs and senior corporate leaders, that strengthen relationships and drive engagement. Experience working with high-profile individuals on events this could be celebrities, high profile speakers, well-known academics or renowned artists engaged to deliver special a special event experience. Exceptional organisational and time management skills, with the ability to prioritise and deliver under pressure in a fast-paced environment. Excellent communication and influencing skills, both written and verbal, with the ability to engage senior stakeholders and inspire confidence. Proven ability to lead cross-functional project groups, facilitating productive collaboration and driving consensus on strategic event objectives. Meticulous attention to detail, ensuring excellence in creative content, copy, and overall event presentation. Strong proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint. Desirable Skills/Experience Experience of using technology to create innovative and experiential event experiences. Experience of working in a complex, multi-stakeholder environment. Experience of working at an international development, human rights, or humanitarian NGO. WHY JOIN UNITED KINGDOM FOR UNHCR? You will be part of a high performing agile team of talented people, all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised. What else? Wellbeing 28 days leave per annum plus bank holidays Employee Assistance programme providing 24/7 access to online GP, mental health support and virtual wellbeing. Access to 100s of perks with discounts on everyday purchases. Office wellness perks. Discount on gym memberships. Hybrid and Flexible Working. Staff socials. Financial Pension scheme with an employer contribution of 8%. Non-contributory group life assurance scheme Non-contributory Income protection scheme. One-off contribution towards homeworking set up. Enhanced maternity, paternity, shared parental, and adoption pay. Enhanced sick pay scheme. Development Comprehensive training and continuing development opportunities. Individual training budget. HOW TO APPLY If you have the relevant skills and the passion to use them to support refugees, please apply by completing our application form which is available in the documents section. Closing date: Midday 16th February 2026 Interviews date: Week commencing 23rd February 2026 If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation, please contact us . We will make every effort to respond to your request for assistance as soon as possible. United Kingdom for the UN Refugee Agency (UNHCR) is registered with the Charity Commission (England & Wales), charity no It is the UK national partner of the United Nations High Commissioner for Refugees (UNHCR), the UN Refugee Agency.
About you Are you a confident digital leader with a passion for driving impact through digital channels? Do you have a knack for asking good questions that help people get to the heart of what they re trying to achieve? Do you want to use your skills to make a real difference to the myeloma community? We re looking for a Digital Reach and Marketing manager to help us achieve our ambitious reach, acquisition and income growth targets. About the role This is a new role and exciting opportunity to help shape our digital channels and communities. You ll work closely with the Head of Digital, digital marketing team and key stakeholders across the organisation to bring our strategic brand to life and help us achieve our aim of getting Myeloma UK in front of anyone impacted by myeloma. You ll lead our digital team to increase our reach and engagement and build trust and loyalty with our online communities. You ll also act as a trusted planning partner to teams across the organisation to help them develop marketing plans that best help them achieve their goals and translate their work into effective digital content. While the digital team works hybrid in Edinburgh, we will consider remote working (with some visits to Edinburgh) for the right person. About us Myeloma UK is the only UK charity focused on the incurable blood cancer, myeloma and its related conditions. We provide support and influence access to treatments, while researching a cure. Thanks to life-extending treatments and support, today many people affected by myeloma are able to live longer and to live well. Together, we support, so no one faces myeloma alone. We are committed to bringing together the best and brightest people to help us ensure that every person affected by myeloma has an empowered present and a hopeful future. Our ultimate goal is to find a cure and make myeloma history. Until then, our mission is to help every person living with myeloma, live well, for as long as possible. We are committed to diagnosing myeloma earlier, discovering and sharing knowledge, transforming the patient experience and influencing positive change. Our culture Wellbeing and staff engagement are at the heart of our culture. We offer employees a range of benefits including a pension salary exchange scheme, flexitime, flexible working which includes both home and hub-based office working, health plan, employee assistance plan and holiday purchase scheme. We are committed to providing learning and development opportunities for all our employees. How to apply If you think you would be a great fit for this role, get in touch and tell us more about yourself by sending the following: 1. A cover letter telling us more about you and what you think makes you a good fit for this role 2. A CV that sets out your career history, with key responsibilities and achievements Applications close at midnight on 22 February 2026. Interviews will be held 26 and 27 February. Myeloma UK is an equal opportunities employer and always welcomes applications from suitably qualified and eligible candidates regardless of: sex race disability age sexual orientation gender reassignment religion or belief marital status or pregnancy and maternity Please note, you will be asked to provide evidence of your eligibility to work in the UK prior to interview selection.
Feb 05, 2026
Full time
About you Are you a confident digital leader with a passion for driving impact through digital channels? Do you have a knack for asking good questions that help people get to the heart of what they re trying to achieve? Do you want to use your skills to make a real difference to the myeloma community? We re looking for a Digital Reach and Marketing manager to help us achieve our ambitious reach, acquisition and income growth targets. About the role This is a new role and exciting opportunity to help shape our digital channels and communities. You ll work closely with the Head of Digital, digital marketing team and key stakeholders across the organisation to bring our strategic brand to life and help us achieve our aim of getting Myeloma UK in front of anyone impacted by myeloma. You ll lead our digital team to increase our reach and engagement and build trust and loyalty with our online communities. You ll also act as a trusted planning partner to teams across the organisation to help them develop marketing plans that best help them achieve their goals and translate their work into effective digital content. While the digital team works hybrid in Edinburgh, we will consider remote working (with some visits to Edinburgh) for the right person. About us Myeloma UK is the only UK charity focused on the incurable blood cancer, myeloma and its related conditions. We provide support and influence access to treatments, while researching a cure. Thanks to life-extending treatments and support, today many people affected by myeloma are able to live longer and to live well. Together, we support, so no one faces myeloma alone. We are committed to bringing together the best and brightest people to help us ensure that every person affected by myeloma has an empowered present and a hopeful future. Our ultimate goal is to find a cure and make myeloma history. Until then, our mission is to help every person living with myeloma, live well, for as long as possible. We are committed to diagnosing myeloma earlier, discovering and sharing knowledge, transforming the patient experience and influencing positive change. Our culture Wellbeing and staff engagement are at the heart of our culture. We offer employees a range of benefits including a pension salary exchange scheme, flexitime, flexible working which includes both home and hub-based office working, health plan, employee assistance plan and holiday purchase scheme. We are committed to providing learning and development opportunities for all our employees. How to apply If you think you would be a great fit for this role, get in touch and tell us more about yourself by sending the following: 1. A cover letter telling us more about you and what you think makes you a good fit for this role 2. A CV that sets out your career history, with key responsibilities and achievements Applications close at midnight on 22 February 2026. Interviews will be held 26 and 27 February. Myeloma UK is an equal opportunities employer and always welcomes applications from suitably qualified and eligible candidates regardless of: sex race disability age sexual orientation gender reassignment religion or belief marital status or pregnancy and maternity Please note, you will be asked to provide evidence of your eligibility to work in the UK prior to interview selection.
Government Customer Success Manager At TryHackMe, our mission is to make learning and teaching cybersecurity accessible, practical, and deeply engaging. With over 6 million learners worldwide, we help organisations build real cyber capability - from classrooms to enterprises and critical national infrastructure. We're hiring a Government Customer Success Manager to own and grow strategic relationships across government, defence, and public sector organisations, positioning TryHackMe as a long term cyber readiness and workforce development partner. This role sits at the centre of one of TryHackMe's most strategically important growth segments. You'll work closely with defence, intelligence, and public sector stakeholders to ensure measurable outcomes, strong renewals, and visible advocacy across government ecosystems. Role Overview As the Government Customer Success Manager, you own the post sale success, adoption, and value realisation for TryHackMe's government and defence customers. Government customers operate with longer buying cycles, complex stakeholder groups, strict security expectations, and mission critical outcomes. Success in this role requires visible ownership, confidence navigating ambiguity, and the ability to translate platform usage into workforce readiness, operational resilience, and mission impact. This role requires proactive, visible ownership. We are not looking for someone who primarily focuses on internal process, tooling, or operational clean up. Success depends on consistent customer facing engagement, independent relationship building, and the ability to clearly demonstrate outcomes without reliance on inherited relationships or escalation support. You will manage a focused portfolio across: US Department of Defense (primary growth engine) - Air Force, Army, cyber focused units Western Allied Defence Forces - UK, Australia, Canada Local Government - police forces, councils, and public sector agencies You will partner closely with a dedicated Government Account Manager, where: You own adoption, outcomes, and value proof The AM owns commercial execution, renewals, and expansion Together, you will drive 90% Gross Revenue Retention and 125% Net Revenue Retention within the Government segment. Key Responsibilities Customer Outcomes & Retention Act as the primary relationship owner for government and defence customers, building trust across operational, training, technical, and leadership stakeholders. Establish and maintain a regular, documented engagement cadence across the entire portfolio - no accounts sit untouched without clear justification. Lead GOV specific onboarding and kickoff sessions aligned to mission readiness, workforce capability, and policy constraints. Define clear success criteria early, mapping TryHackMe usage to: Job Qualification Requirements (JQRs) Workforce readiness goals Cyber capability maturity targets Monitor adoption health (usage, engagement, milestone completion) and proactively intervene to mitigate risk well ahead of renewal. Own renewal readiness from a value and risk perspective, beginning 6-12 months pre expiry, with documented mitigation plans for any amber or red accounts. Maintain accurate renewal classification, forecasting, and CRM documentation to support predictable outcomes. Adoption, Engagement & Expansion Enablement Drive fast time to value by embedding TryHackMe into government training pipelines efficiently and securely. Standardise and scale content mapping to Job Qualification Requirements (JQRs) - a core differentiator for the GOV segment. Identify adoption led expansion signals including: Increased seat utilisation New units, teams, or agencies engaging Demand for CTFs, SOC simulators, tabletop exercises (TTX), or certifications Partner with the Government Account Manager to convert adoption insights and usage data into qualified expansion opportunities. Lead Executive Business Reviews (EBRs) focused on mission outcomes and workforce readiness, not product features. Strategic Growth & Advocacy Independently build net new government champions within your portfolio. Proactively identify, document, and communicate measurable customer outcomes. Develop credible, government ready success stories and expand TryHackMe's GOV logo library and reference pack. Confidently ask customers for feedback, advocacy, references, or logo permission once value has been delivered. Represent the voice of the government customer internally, influencing product roadmap priorities and GOV specific enablement. Operational Excellence & Enablement Own and continuously improve GOV specific playbooks and resources, including: GOV onboarding and renewal playbooks in ChurnZero GOV kickoff and EBR decks The Gov Hub in Notion as a single source of truth Use data rigorously to track adoption health, renewal risk, and expansion signals. Maintain excellent CRM hygiene across HubSpot and ChurnZero - forecasting accuracy is a non negotiable expectation. What Success Looks Like 90% renewal rate across the Government portfolio 125% Net Revenue Retention driven through adoption led expansion Customers can clearly articulate the mission and workforce impact of using TryHackMe Renewal risk is identified early and mitigated proactively Documented, repeatable GOV playbooks that scale success Recognition as a trusted cyber readiness advisor within government and defence Strong candidates can clearly articulate: Specific customer relationships they personally built How their actions directly improved renewal outcomes How they identified and mitigated risk before escalation What changed for the customer because of their involvement About You Essential Skills & Experience 3+ years experience in Customer Success, Account Management, or Strategic Partnerships within SaaS, cybersecurity, or regulated environments Proven ability to manage complex, high stakes customers with multiple stakeholders and long decision cycles Strong data literacy - you use data to tell clear value stories Experience driving adoption, renewals, and expansion in partnership with Sales or Account Managers Excellent communication skills across technical and senior leadership audiences Demonstrated ownership mindset - you can clearly show how your actions changed customer outcomes, not just what you worked on Evidence of self directed execution without heavy oversight This Role Is Not a Fit If You: Prefer working primarily behind the scenes rather than directly with customers Rely heavily on scripts without adapting to customer context Focus more on internal blockers than customer outcomes Are uncomfortable being accountable for visible progress and results Need close direction to drive engagement or momentum Government & Defence Domain Expertise (Highly Desirable) Familiarity with DoD structures and terminology (Squadron Group Wing MAJCOM; Army, Navy, Air Force, Marines, Space Force) Understanding of differences between Federal, State, Local, and International government organisations Exposure to government procurement processes, RFPs, contract vehicles, and extended buying cycles Awareness of government budget cycles, Continuing Resolutions (CRs), and shutdown impacts Experience working with resellers, system integrators, or defence contractors Compliance, Security & Trust Based Environments Familiarity with security and compliance frameworks such as FedRAMP, FISMA, NIST, or data sovereignty requirements Comfortable operating in high trust, security conscious environments Active security clearance (or eligibility and willingness to obtain one) is a strong advantage Preferred (But Not Required) Backgrounds Former military, government, or defence contractor experience Customer Success or Account Management experience in the public sector Background in cybersecurity training, workforce development, or education services Traits That Thrive at TryHackMe Our strongest CSMs demonstrate: Ownership - "If not me, then who?" Bias for Action - progress over perfection Customer Obsession - empathy paired with accountability Resilience - persistence through complexity and long cycles Craftsmanship - pride in clarity, quality, and impact Customer Success at TryHackMe is not a support role. It is a growth, trust, and outcomes function. Why This Role Matters Government and defence customers represent one of TryHackMe's most strategically important opportunities. This role is not about account maintenance - it's about building trust, proving value, and embedding TryHackMe into national cyber capability strategies. If done well . click apply for full job details
Feb 04, 2026
Full time
Government Customer Success Manager At TryHackMe, our mission is to make learning and teaching cybersecurity accessible, practical, and deeply engaging. With over 6 million learners worldwide, we help organisations build real cyber capability - from classrooms to enterprises and critical national infrastructure. We're hiring a Government Customer Success Manager to own and grow strategic relationships across government, defence, and public sector organisations, positioning TryHackMe as a long term cyber readiness and workforce development partner. This role sits at the centre of one of TryHackMe's most strategically important growth segments. You'll work closely with defence, intelligence, and public sector stakeholders to ensure measurable outcomes, strong renewals, and visible advocacy across government ecosystems. Role Overview As the Government Customer Success Manager, you own the post sale success, adoption, and value realisation for TryHackMe's government and defence customers. Government customers operate with longer buying cycles, complex stakeholder groups, strict security expectations, and mission critical outcomes. Success in this role requires visible ownership, confidence navigating ambiguity, and the ability to translate platform usage into workforce readiness, operational resilience, and mission impact. This role requires proactive, visible ownership. We are not looking for someone who primarily focuses on internal process, tooling, or operational clean up. Success depends on consistent customer facing engagement, independent relationship building, and the ability to clearly demonstrate outcomes without reliance on inherited relationships or escalation support. You will manage a focused portfolio across: US Department of Defense (primary growth engine) - Air Force, Army, cyber focused units Western Allied Defence Forces - UK, Australia, Canada Local Government - police forces, councils, and public sector agencies You will partner closely with a dedicated Government Account Manager, where: You own adoption, outcomes, and value proof The AM owns commercial execution, renewals, and expansion Together, you will drive 90% Gross Revenue Retention and 125% Net Revenue Retention within the Government segment. Key Responsibilities Customer Outcomes & Retention Act as the primary relationship owner for government and defence customers, building trust across operational, training, technical, and leadership stakeholders. Establish and maintain a regular, documented engagement cadence across the entire portfolio - no accounts sit untouched without clear justification. Lead GOV specific onboarding and kickoff sessions aligned to mission readiness, workforce capability, and policy constraints. Define clear success criteria early, mapping TryHackMe usage to: Job Qualification Requirements (JQRs) Workforce readiness goals Cyber capability maturity targets Monitor adoption health (usage, engagement, milestone completion) and proactively intervene to mitigate risk well ahead of renewal. Own renewal readiness from a value and risk perspective, beginning 6-12 months pre expiry, with documented mitigation plans for any amber or red accounts. Maintain accurate renewal classification, forecasting, and CRM documentation to support predictable outcomes. Adoption, Engagement & Expansion Enablement Drive fast time to value by embedding TryHackMe into government training pipelines efficiently and securely. Standardise and scale content mapping to Job Qualification Requirements (JQRs) - a core differentiator for the GOV segment. Identify adoption led expansion signals including: Increased seat utilisation New units, teams, or agencies engaging Demand for CTFs, SOC simulators, tabletop exercises (TTX), or certifications Partner with the Government Account Manager to convert adoption insights and usage data into qualified expansion opportunities. Lead Executive Business Reviews (EBRs) focused on mission outcomes and workforce readiness, not product features. Strategic Growth & Advocacy Independently build net new government champions within your portfolio. Proactively identify, document, and communicate measurable customer outcomes. Develop credible, government ready success stories and expand TryHackMe's GOV logo library and reference pack. Confidently ask customers for feedback, advocacy, references, or logo permission once value has been delivered. Represent the voice of the government customer internally, influencing product roadmap priorities and GOV specific enablement. Operational Excellence & Enablement Own and continuously improve GOV specific playbooks and resources, including: GOV onboarding and renewal playbooks in ChurnZero GOV kickoff and EBR decks The Gov Hub in Notion as a single source of truth Use data rigorously to track adoption health, renewal risk, and expansion signals. Maintain excellent CRM hygiene across HubSpot and ChurnZero - forecasting accuracy is a non negotiable expectation. What Success Looks Like 90% renewal rate across the Government portfolio 125% Net Revenue Retention driven through adoption led expansion Customers can clearly articulate the mission and workforce impact of using TryHackMe Renewal risk is identified early and mitigated proactively Documented, repeatable GOV playbooks that scale success Recognition as a trusted cyber readiness advisor within government and defence Strong candidates can clearly articulate: Specific customer relationships they personally built How their actions directly improved renewal outcomes How they identified and mitigated risk before escalation What changed for the customer because of their involvement About You Essential Skills & Experience 3+ years experience in Customer Success, Account Management, or Strategic Partnerships within SaaS, cybersecurity, or regulated environments Proven ability to manage complex, high stakes customers with multiple stakeholders and long decision cycles Strong data literacy - you use data to tell clear value stories Experience driving adoption, renewals, and expansion in partnership with Sales or Account Managers Excellent communication skills across technical and senior leadership audiences Demonstrated ownership mindset - you can clearly show how your actions changed customer outcomes, not just what you worked on Evidence of self directed execution without heavy oversight This Role Is Not a Fit If You: Prefer working primarily behind the scenes rather than directly with customers Rely heavily on scripts without adapting to customer context Focus more on internal blockers than customer outcomes Are uncomfortable being accountable for visible progress and results Need close direction to drive engagement or momentum Government & Defence Domain Expertise (Highly Desirable) Familiarity with DoD structures and terminology (Squadron Group Wing MAJCOM; Army, Navy, Air Force, Marines, Space Force) Understanding of differences between Federal, State, Local, and International government organisations Exposure to government procurement processes, RFPs, contract vehicles, and extended buying cycles Awareness of government budget cycles, Continuing Resolutions (CRs), and shutdown impacts Experience working with resellers, system integrators, or defence contractors Compliance, Security & Trust Based Environments Familiarity with security and compliance frameworks such as FedRAMP, FISMA, NIST, or data sovereignty requirements Comfortable operating in high trust, security conscious environments Active security clearance (or eligibility and willingness to obtain one) is a strong advantage Preferred (But Not Required) Backgrounds Former military, government, or defence contractor experience Customer Success or Account Management experience in the public sector Background in cybersecurity training, workforce development, or education services Traits That Thrive at TryHackMe Our strongest CSMs demonstrate: Ownership - "If not me, then who?" Bias for Action - progress over perfection Customer Obsession - empathy paired with accountability Resilience - persistence through complexity and long cycles Craftsmanship - pride in clarity, quality, and impact Customer Success at TryHackMe is not a support role. It is a growth, trust, and outcomes function. Why This Role Matters Government and defence customers represent one of TryHackMe's most strategically important opportunities. This role is not about account maintenance - it's about building trust, proving value, and embedding TryHackMe into national cyber capability strategies. If done well . click apply for full job details
Chartered Association of Business Schools
City, London
Conference Production Manager Salary: £40,500 - £50,000 per annum, plus benefits Contract: Full-time, fixed-term (1 March - 31 August 2026) Location: London (40 Queen Street, EC4R 1DD) with hybrid working (two days in the office, three days from home) Reports to: Head of Events The Chartered Association of Business Schools (Chartered ABS) is seeking an experienced and commercially minded Conference Production Manager to lead the development and delivery of two of our flagship events: The India-UK Business School Dialogue (New Delhi, September 2026). The Chartered ABS Annual Conference (London, November 2026). This is a high-profile role for a dynamic professional with strong programme development, stakeholder engagement, and project management skills. You will oversee all aspects of content creation, programme design, and speaker management, ensuring both events deliver exceptional intellectual value, operational excellence, and strategic impact. Key responsibilities: Lead the production of the India-UK Business School Dialogue and Chartered ABS Annual Conference Develop stimulating, commercially viable conference programmes and session content Engage and manage high-profile speakers, including policymakers, business leaders, and senior academics Collaborate with colleagues, senior stakeholders, and institutional partners to ensure event success Drive production schedules, aligning with marketing and logistics plans Produce high-quality written copy for programmes and materials Support marketing activity to promote events and maximise delegate engagement Ensure all venues, logistics, and formats meet the needs of each programme We are looking for someone with: Significant experience up to a minimum of 7 years' in managing, researching, writing, and producing conferences or professional development programmes Proven experience managing multiple events and production schedules simultaneously Strong skills in researching and developing programme content and writing marketable event materials Experience delivering online events and collaborating with marketing teams Excellent oral and written communication, interpersonal skills, and the ability to network with senior stakeholders Commercial acumen, initiative, and the ability to work under pressure in a fast-paced environment A degree-level education is desirable Experience working with membership bodies, higher education institutions, or trade associations, as well as budget management and CRM/email marketing platforms, is advantageous. What we offer: Competitive salary Hybrid working (two days in the office, three days from home) 31 days annual leave plus bank holidays Attractive employer non-contributory pension Life assurance Wellbeing support Season ticket loans, cycle-to-work scheme, and eye care support A collaborative, values-driven, and supportive working environment How to apply: We welcome applications to include a CV (up to 2 pages) and cover letter (up to 1 page) submitted to Lauriane Véron, Head of Events Application deadline: 8 February 2026. The Chartered ABS is an equal opportunities employer and welcomes applications from people of all backgrounds and abilities. Reasonable adjustments will be made to support applicants throughout the recruitment process.
Feb 04, 2026
Full time
Conference Production Manager Salary: £40,500 - £50,000 per annum, plus benefits Contract: Full-time, fixed-term (1 March - 31 August 2026) Location: London (40 Queen Street, EC4R 1DD) with hybrid working (two days in the office, three days from home) Reports to: Head of Events The Chartered Association of Business Schools (Chartered ABS) is seeking an experienced and commercially minded Conference Production Manager to lead the development and delivery of two of our flagship events: The India-UK Business School Dialogue (New Delhi, September 2026). The Chartered ABS Annual Conference (London, November 2026). This is a high-profile role for a dynamic professional with strong programme development, stakeholder engagement, and project management skills. You will oversee all aspects of content creation, programme design, and speaker management, ensuring both events deliver exceptional intellectual value, operational excellence, and strategic impact. Key responsibilities: Lead the production of the India-UK Business School Dialogue and Chartered ABS Annual Conference Develop stimulating, commercially viable conference programmes and session content Engage and manage high-profile speakers, including policymakers, business leaders, and senior academics Collaborate with colleagues, senior stakeholders, and institutional partners to ensure event success Drive production schedules, aligning with marketing and logistics plans Produce high-quality written copy for programmes and materials Support marketing activity to promote events and maximise delegate engagement Ensure all venues, logistics, and formats meet the needs of each programme We are looking for someone with: Significant experience up to a minimum of 7 years' in managing, researching, writing, and producing conferences or professional development programmes Proven experience managing multiple events and production schedules simultaneously Strong skills in researching and developing programme content and writing marketable event materials Experience delivering online events and collaborating with marketing teams Excellent oral and written communication, interpersonal skills, and the ability to network with senior stakeholders Commercial acumen, initiative, and the ability to work under pressure in a fast-paced environment A degree-level education is desirable Experience working with membership bodies, higher education institutions, or trade associations, as well as budget management and CRM/email marketing platforms, is advantageous. What we offer: Competitive salary Hybrid working (two days in the office, three days from home) 31 days annual leave plus bank holidays Attractive employer non-contributory pension Life assurance Wellbeing support Season ticket loans, cycle-to-work scheme, and eye care support A collaborative, values-driven, and supportive working environment How to apply: We welcome applications to include a CV (up to 2 pages) and cover letter (up to 1 page) submitted to Lauriane Véron, Head of Events Application deadline: 8 February 2026. The Chartered ABS is an equal opportunities employer and welcomes applications from people of all backgrounds and abilities. Reasonable adjustments will be made to support applicants throughout the recruitment process.
Our client is seeking a Head of Digital, Data and Technology to lead and shape their digital infrastructure, data governance and analytics capability. Head of Digital, Data and Technology Location: Head Office, Regents Park, London NW1 - Hybrid + Some travel required Salary: C. £90,000 Purpose of the role Our client is an international conservation charity, driven by science, working to restore wildlife in the UK and around the world. Their vision is a world where wildlife thrives and every role, every person in every corner of this organisation has one thing in common, they are all conservationists, and passionate about restoring wildlife. In this role, you will guide and empower this organisation on its digital, data and technology journey, building confidence and capability across the organisation in how tools, data and insight are used to drive real impact. You will play a key role in designing and delivering user-focused technologies, improving operational efficiency, and strengthening how this charity tells their conservation stories through data and digital innovation. By delivering user-focused technologies, improving operational efficiency, and strengthening conservation storytelling, this role will evolve and future-proof the organisation's digital ecosystem while supporting its mission to protect and restore nature in the UK and around the world. This post is a blended role for office and home working; some travel to the organisation's Zoo sites will be required. Key Responsibilities: Digital leadership and transformation Define and deliver a transformative digital, data, and technology vision aligned with this organisation's strategic goals, embedding innovation to drive measurable impact on conservation outcomes and supporter engagement. Provide strategic oversight of IT operations, ensuring services align with organisational objectives, enable innovation, and support long-term growth. Lead the organisation's digital transformation journey, championing system integration and adoption of digital solutions to foster a culture of digital literacy across the organisation. Design and implement change management strategies, readiness assessments, and adoption plans to ensure smooth delivery of digital initiatives and high-quality user experience. Engage and influence senior stakeholders across the organisation to secure buy-in and alignment on digital priorities. Systems and infrastructure Identify, develop, and implement accessible, user-focused technologies and environmentally sustainable solutions that enhance organisational efficiency, impact, and engagement. Ensure IT infrastructure is robust, scalable, and reliable to meet future organisational needs while adhering to sustainability commitments. Increase organisational resilience by proactively managing risks associated with digital projects, including cyber security threats, data breaches, and system downtime. Develop, maintain and connect databases, platforms and tools to enable effective and improved ways of working across internal systems. Data, Analytics and Cyber Security Establish and maintain strong data governance frameworks that ensure data integrity, compliance, and security, positioning data as a strategic organisational asset. Drive integration across key datasets and applications holding conservation, science, and supporter content using analytics tools such as PowerBI and middleware. Lead insights-driven decision-making by leveraging analytics to optimise user experience, operational efficiency, and storytelling impact for all stakeholders. Oversee cyber security strategy, including policy, risk management, incident response, and reporting to the executive team, ensuring organisational resilience. People Leadership Lead, develop, and inspire high-performing digital and system users and IT teams, fostering a culture of collaboration, innovation, and continuous learning. Build capability across the organisation to enhance digital literacy and adoption of new technologies. About You Extensive experience in IT, digital, data, or technology leadership roles, demonstrating increasing responsibility over time. Proven track record of developing and delivering organisational digital and ICT strategies. Broad experience across multiple IT and digital disciplines. Experience managing budgets with a focus on cost-effectiveness and value for money. Demonstrated success in leading and developing large, high-performing teams. Outstanding leadership and strategic thinking capabilities, with the ability to set vision and direction. Deep understanding of data ecosystems, including platforms, governance, and insight generation. Strong grasp of technical data concepts, including databases, data science, business intelligence, analytics, and cloud technologies. Thorough knowledge of data governance principles, data ethics, relevant regulatory frameworks (e.g., GDPR), and cyber security best practice. Highly skilled at influencing and building relationships at senior organisational levels. Strong commitment to creating a culture that lives this charity's values and commitment to safeguarding, equality and diversity (collaborative, inspiring, inclusive, innovative, impactful and ethical). About the Employer Our client is an international conservation charity. Through their unrivalled animal experts in their two zoos (London and near Dunstable), the work of their pioneering scientists, their dedicated conservationists, their purpose is to inspire, inform and empower people to stop wild animals going extinct. Their vision is a world where wildlife thrives and they are working every day to achieve this. From investigating the health threats facing animals, to helping people and wildlife live alongside each other, this charty is committed to bringing wildlife back from the brink of extinction. What does this employer offer? This organisatoin is proud of their approach to employee benefits. Their benefits include: Their vision and purpose - you'll work alongside colleagues who are passionate about science-led conservation, knowing that you will help this organisation to inspire, inform and empower people to stop wildlife going extinct Pension scheme - they offer a generous pension scheme with up to 12% contributory pension Flexible working - talk to us about your flexible working requirements and they will do everything we can to make sure you work in a way that suits you Holidays - 25 days annual leave allowance, plus UK bank holidays Wellbeing - access to a blended programme of wellbeing initiatives, including confidential access to their 24/7 Employee Assistance Programme Life assurance - eligible employees will be enrolled in this employer's life assurance scheme from their first day Complimentary tickets - annual allocation of Whipsnade Zoo and London Zoo tickets, with a 30% discount in online and retail shops Cycle2Work - the employer's cycle to work scheme enables you to lease a bicycle Season ticket loan - they offer an interest free loan for eligibly London-based employees to buy a season ticket for travel between home and work Family friendly policies - they offer enhanced maternity, paternity, and adoption packages This employer strongly encourages applications from all backgrounds and celebrate the value of having a team of employees with diverse skills, experiences, and heritage. They are committed to ensuring our teams can bring their authentic selves to work without fear of discrimination. This employer has active equality networks for their staff with lived experience and those who provide active allyship in Race and Culture, Team Pride, Disability Network, and Menopause Network, complemented by their strategic EDI Steering Group. This role is subject to standard pre-employment checks, including the candidate's right to work in the UK. Closing Date: 8th February 2026 Interested? Click the job board apply button to be taken to the next stage. There you can find out more information and complete your application by following the instructions (you may need to scroll down). No agencies please.
Feb 04, 2026
Full time
Our client is seeking a Head of Digital, Data and Technology to lead and shape their digital infrastructure, data governance and analytics capability. Head of Digital, Data and Technology Location: Head Office, Regents Park, London NW1 - Hybrid + Some travel required Salary: C. £90,000 Purpose of the role Our client is an international conservation charity, driven by science, working to restore wildlife in the UK and around the world. Their vision is a world where wildlife thrives and every role, every person in every corner of this organisation has one thing in common, they are all conservationists, and passionate about restoring wildlife. In this role, you will guide and empower this organisation on its digital, data and technology journey, building confidence and capability across the organisation in how tools, data and insight are used to drive real impact. You will play a key role in designing and delivering user-focused technologies, improving operational efficiency, and strengthening how this charity tells their conservation stories through data and digital innovation. By delivering user-focused technologies, improving operational efficiency, and strengthening conservation storytelling, this role will evolve and future-proof the organisation's digital ecosystem while supporting its mission to protect and restore nature in the UK and around the world. This post is a blended role for office and home working; some travel to the organisation's Zoo sites will be required. Key Responsibilities: Digital leadership and transformation Define and deliver a transformative digital, data, and technology vision aligned with this organisation's strategic goals, embedding innovation to drive measurable impact on conservation outcomes and supporter engagement. Provide strategic oversight of IT operations, ensuring services align with organisational objectives, enable innovation, and support long-term growth. Lead the organisation's digital transformation journey, championing system integration and adoption of digital solutions to foster a culture of digital literacy across the organisation. Design and implement change management strategies, readiness assessments, and adoption plans to ensure smooth delivery of digital initiatives and high-quality user experience. Engage and influence senior stakeholders across the organisation to secure buy-in and alignment on digital priorities. Systems and infrastructure Identify, develop, and implement accessible, user-focused technologies and environmentally sustainable solutions that enhance organisational efficiency, impact, and engagement. Ensure IT infrastructure is robust, scalable, and reliable to meet future organisational needs while adhering to sustainability commitments. Increase organisational resilience by proactively managing risks associated with digital projects, including cyber security threats, data breaches, and system downtime. Develop, maintain and connect databases, platforms and tools to enable effective and improved ways of working across internal systems. Data, Analytics and Cyber Security Establish and maintain strong data governance frameworks that ensure data integrity, compliance, and security, positioning data as a strategic organisational asset. Drive integration across key datasets and applications holding conservation, science, and supporter content using analytics tools such as PowerBI and middleware. Lead insights-driven decision-making by leveraging analytics to optimise user experience, operational efficiency, and storytelling impact for all stakeholders. Oversee cyber security strategy, including policy, risk management, incident response, and reporting to the executive team, ensuring organisational resilience. People Leadership Lead, develop, and inspire high-performing digital and system users and IT teams, fostering a culture of collaboration, innovation, and continuous learning. Build capability across the organisation to enhance digital literacy and adoption of new technologies. About You Extensive experience in IT, digital, data, or technology leadership roles, demonstrating increasing responsibility over time. Proven track record of developing and delivering organisational digital and ICT strategies. Broad experience across multiple IT and digital disciplines. Experience managing budgets with a focus on cost-effectiveness and value for money. Demonstrated success in leading and developing large, high-performing teams. Outstanding leadership and strategic thinking capabilities, with the ability to set vision and direction. Deep understanding of data ecosystems, including platforms, governance, and insight generation. Strong grasp of technical data concepts, including databases, data science, business intelligence, analytics, and cloud technologies. Thorough knowledge of data governance principles, data ethics, relevant regulatory frameworks (e.g., GDPR), and cyber security best practice. Highly skilled at influencing and building relationships at senior organisational levels. Strong commitment to creating a culture that lives this charity's values and commitment to safeguarding, equality and diversity (collaborative, inspiring, inclusive, innovative, impactful and ethical). About the Employer Our client is an international conservation charity. Through their unrivalled animal experts in their two zoos (London and near Dunstable), the work of their pioneering scientists, their dedicated conservationists, their purpose is to inspire, inform and empower people to stop wild animals going extinct. Their vision is a world where wildlife thrives and they are working every day to achieve this. From investigating the health threats facing animals, to helping people and wildlife live alongside each other, this charty is committed to bringing wildlife back from the brink of extinction. What does this employer offer? This organisatoin is proud of their approach to employee benefits. Their benefits include: Their vision and purpose - you'll work alongside colleagues who are passionate about science-led conservation, knowing that you will help this organisation to inspire, inform and empower people to stop wildlife going extinct Pension scheme - they offer a generous pension scheme with up to 12% contributory pension Flexible working - talk to us about your flexible working requirements and they will do everything we can to make sure you work in a way that suits you Holidays - 25 days annual leave allowance, plus UK bank holidays Wellbeing - access to a blended programme of wellbeing initiatives, including confidential access to their 24/7 Employee Assistance Programme Life assurance - eligible employees will be enrolled in this employer's life assurance scheme from their first day Complimentary tickets - annual allocation of Whipsnade Zoo and London Zoo tickets, with a 30% discount in online and retail shops Cycle2Work - the employer's cycle to work scheme enables you to lease a bicycle Season ticket loan - they offer an interest free loan for eligibly London-based employees to buy a season ticket for travel between home and work Family friendly policies - they offer enhanced maternity, paternity, and adoption packages This employer strongly encourages applications from all backgrounds and celebrate the value of having a team of employees with diverse skills, experiences, and heritage. They are committed to ensuring our teams can bring their authentic selves to work without fear of discrimination. This employer has active equality networks for their staff with lived experience and those who provide active allyship in Race and Culture, Team Pride, Disability Network, and Menopause Network, complemented by their strategic EDI Steering Group. This role is subject to standard pre-employment checks, including the candidate's right to work in the UK. Closing Date: 8th February 2026 Interested? Click the job board apply button to be taken to the next stage. There you can find out more information and complete your application by following the instructions (you may need to scroll down). No agencies please.
CSSC Sports and Leisure
High Wycombe, Buckinghamshire
People and Culture Manager Salary: £40,000 - £42,000 Location: Onsite/Hybrid (minimum Tues-Thurs in the office based in High Wycombe Buckinghamshire) Reports to: Head of People and Culture Line management: HR Coordinator About CSSC; With a heritage of 100 years, our patron is the Duchess of Gloucester, we are a membership-owned organisation for all civil service and public sector employees in the UK, supported by 1,200 volunteers. We provide opportunities for over 100,000 members, that inspires wellbeing, builds community, and fosters a genuine sense of belonging, earning lifelong loyalty through trust and meaningful connection. We are currently undergoing our 3 year transformation agenda and it's an exciting time to be part of building our next chapter. About the role We're looking for an experienced, hands-on People and Culture Manager to oversee day-to-day HR operations and provide trusted support to managers across the organisation. You'll have overall responsibility for recruitment, employee relations, payroll oversight and HR policy, while leading and developing a People Coordinator who will support with administration, data and first-line queries. Key responsibilities Leadership & HR operations Take overall responsibility for the delivery of day-to-day HR services across the organisation. Line manage, coach and develop the People Coordinator. Ensure HR processes are efficient, consistent and compliant. Employee relations Act as the escalation point for ER matters including performance, absence, grievance and disciplinary cases. Support and coach managers on people issues, ensuring fair and consistent practice. Oversee the People Coordinator handling first-line queries and low risk ER tasks. Recruitment & onboarding Lead end to end recruitment for vacancies across the business. Partner with hiring managers to define roles, adverts and interview processes. Oversee onboarding to ensure a positive new starter experience, supported by the People Coordinator. Payroll & benefits Oversee monthly payroll and pension processes ensuring accuracy and deadlines are met. Work closely with Finance and the HR Coordinator on submissions and changes. Support review and administration of benefits. Policies, systems & compliance Maintain and update HR policies in line with employment legislation. Ensure GDPR and confidentiality standards are met. Oversee HR data quality and reporting (with delivery handled by the HR Coordinator). Culture, engagement & development Support initiatives that build engagement, wellbeing and retention. Coordinate learning and development priorities with managers. Contribute to workforce planning and organisational change projects. Equity, Diversity and Inclusion Lead and coordinate the organisation's approach to EDI (equity, diversity and inclusion) Ensure HR policies and practices support fair, inclusive and non-discriminatory outcomes Work with leaders and managers to promote inclusive behaviours and challenge bias Monitor EDI data and trends and report insights Skills & experience Strong HR generalist background, ideally in a similar role. Confident managing ER cases and coaching managers. Experience leading or mentoring others Good understanding of UK employment law Comfortable balancing hands on work with strategic input. Excellent interpersonal, organisational and problem solving skills. CIPD Level 5 or equivalent experience. CSSC is an Equal Opportunities Employer The above is intended to describe the general content of the role, and the requirements for satisfactory performance in this position. It is not to be construed as an exhaustive statement of the duties, responsibilities, or role requirements. We value diversity at CSSC, and do not discriminate on the basis of ethnicity, religion, race, national origin, gender, sexual orientation, age, marital status, or disability status. Interviews at CSSC take place in person and virtually as part of our recruitment process. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you are selected to move forward in our application process and you have a medical condition or an individual need for adjustment to our process, and you believe it may affect your ability to be at your best, please let the recruitment partner know, so we can consider how best we can support you and make any adjustments that may reasonably be needed.
Feb 04, 2026
Full time
People and Culture Manager Salary: £40,000 - £42,000 Location: Onsite/Hybrid (minimum Tues-Thurs in the office based in High Wycombe Buckinghamshire) Reports to: Head of People and Culture Line management: HR Coordinator About CSSC; With a heritage of 100 years, our patron is the Duchess of Gloucester, we are a membership-owned organisation for all civil service and public sector employees in the UK, supported by 1,200 volunteers. We provide opportunities for over 100,000 members, that inspires wellbeing, builds community, and fosters a genuine sense of belonging, earning lifelong loyalty through trust and meaningful connection. We are currently undergoing our 3 year transformation agenda and it's an exciting time to be part of building our next chapter. About the role We're looking for an experienced, hands-on People and Culture Manager to oversee day-to-day HR operations and provide trusted support to managers across the organisation. You'll have overall responsibility for recruitment, employee relations, payroll oversight and HR policy, while leading and developing a People Coordinator who will support with administration, data and first-line queries. Key responsibilities Leadership & HR operations Take overall responsibility for the delivery of day-to-day HR services across the organisation. Line manage, coach and develop the People Coordinator. Ensure HR processes are efficient, consistent and compliant. Employee relations Act as the escalation point for ER matters including performance, absence, grievance and disciplinary cases. Support and coach managers on people issues, ensuring fair and consistent practice. Oversee the People Coordinator handling first-line queries and low risk ER tasks. Recruitment & onboarding Lead end to end recruitment for vacancies across the business. Partner with hiring managers to define roles, adverts and interview processes. Oversee onboarding to ensure a positive new starter experience, supported by the People Coordinator. Payroll & benefits Oversee monthly payroll and pension processes ensuring accuracy and deadlines are met. Work closely with Finance and the HR Coordinator on submissions and changes. Support review and administration of benefits. Policies, systems & compliance Maintain and update HR policies in line with employment legislation. Ensure GDPR and confidentiality standards are met. Oversee HR data quality and reporting (with delivery handled by the HR Coordinator). Culture, engagement & development Support initiatives that build engagement, wellbeing and retention. Coordinate learning and development priorities with managers. Contribute to workforce planning and organisational change projects. Equity, Diversity and Inclusion Lead and coordinate the organisation's approach to EDI (equity, diversity and inclusion) Ensure HR policies and practices support fair, inclusive and non-discriminatory outcomes Work with leaders and managers to promote inclusive behaviours and challenge bias Monitor EDI data and trends and report insights Skills & experience Strong HR generalist background, ideally in a similar role. Confident managing ER cases and coaching managers. Experience leading or mentoring others Good understanding of UK employment law Comfortable balancing hands on work with strategic input. Excellent interpersonal, organisational and problem solving skills. CIPD Level 5 or equivalent experience. CSSC is an Equal Opportunities Employer The above is intended to describe the general content of the role, and the requirements for satisfactory performance in this position. It is not to be construed as an exhaustive statement of the duties, responsibilities, or role requirements. We value diversity at CSSC, and do not discriminate on the basis of ethnicity, religion, race, national origin, gender, sexual orientation, age, marital status, or disability status. Interviews at CSSC take place in person and virtually as part of our recruitment process. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you are selected to move forward in our application process and you have a medical condition or an individual need for adjustment to our process, and you believe it may affect your ability to be at your best, please let the recruitment partner know, so we can consider how best we can support you and make any adjustments that may reasonably be needed.
Customer Success Manager (NOW CLOSED FOR APPLICATIONS) 29th August, 2025 We are looking for a Customer Success Manager to join our incredible team. Salary: Starting from £37k (depending on experience) Application Deadline: NOW CLOSED FOR APPLICATIONS Location: Sheffield, UK (on-site) How to apply: Simply send your CV and covering letter to explaining why you would be a good fit for the role. STRICTLY NO AGENCIES. Role Description: Our Success: Your Mission This role will see you play an important part in the growth of the business as a member of the Customer Success Team (CST). Reporting to the Head of Customer Success, you will work closely with our customers (otherwise known as the "Sport:80 Community") to ensure they are making the most out of our suite of products, including our flagship system 'Sport:80 Platform'. You will also ensure that our high standards of customer service are maintained and that the voice of each and every customer is heard across the business. Role and responsibilities Being a member of the Customer Success Team, you will take on a proactive role in the company. You will engage with our community of customers on a daily basis to ensure they are maximising their relationship with us and are making the most out of our technology. This is NOT just a remote support role, it is an opportunity to take ownership of and progress within an important area of our business. Key responsibilities Lead the MPC responsibilities for key Tier 1 clients, coordinating with wider team members to ensure strong, effective relationship management between Sport:80 and the client. Promote product adoption and engagement to maximise the value clients gain from our Platform. Strengthen client retention and growth by leveraging integrations with our partner products and services. Reporting to the Head of Customer Success, you will also be responsible for: Continually build knowledge of the Sport:80 Platform, its functional capabilities and architecture, as well as other systems within our suite of products Continually build knowledge in the back-end of the platform (Config) to have the ability to make changes on a clients domain Maintain and continue to enhance the content within the 'Sport:80 Knowledge Base' Form excellent working relationships with each of our customers and gain an in-depth knowledge of their organisations Support the delivery of customer training through webinar, 1-2-1 sessions (remote & in-person) and written content. Log and report customer comments and feedback to ensure they are included in regular team meetings ('scrums') Support the Product Team with development requests, feedback and concepts provided by our customers/community members Support the Marketing Team in the generation of content contributing to client-focused communications Become a Sport:80 'Champion' by developing an extensive understanding of our company and our purpose Support customers via telephone/video calls and the company's online support desk Work closely with customers to understand requirements, develop User Acceptance Criteria and configure (where possible) new functions Support the Head of Customer with maintaining our internal processes and keeping client spaces up-to-date Weekly, Monthly, Quarterly, and Yearly analysis of support statistics (Zendesk) and writing key comments for the team We are looking for an individual with the following background, skills and characteristics: Confident and can contribute to our positive and supportive atmosphere Excellent communication skills, both verbal and written, including high standards of literacy Excellent attention to detail Excellent organisation and problem-solving skills, including time management & the ability to work to deadlines and prioritise workloads Ability to work methodically, accurately and under pressure Self-motivated with a professional, positive and customer-focused work ethic Strong aptitude for seeing tasks or projects through to completion Willingness and ability to work flexibly to meet the demands of the role Confidence to challenge and question processes to provide business improvements Ability to receive feedback and to learn from constructive feedback to improve self-development A self-starter who is equally good working independently and as part of a team An interest in sport and a basic understanding of the sports industry Have a full and clean driving licence and a valid passport Educated to degree level is preferable, but not essential It would also be a bonus if you had: Experience in project management or possessing a project management certification is highly desirable e.g. PRINCE2 Experience in using cloud-based support desk software e.g. Zendesk Experience using Atlassian's suite of products (Jira and Confluence) Previous experience working in a customer success role Previous experience working in a small to medium-sized business An active interest in technology, including knowledge of SaaS products UAC (User Acceptance Criteria) is documentation that clearly outlines functional requirements. The documentation is created by Sport:80 through consultation with the customer. No work is scheduled until the 'UAC' is signed off both internally and externally.
Feb 04, 2026
Full time
Customer Success Manager (NOW CLOSED FOR APPLICATIONS) 29th August, 2025 We are looking for a Customer Success Manager to join our incredible team. Salary: Starting from £37k (depending on experience) Application Deadline: NOW CLOSED FOR APPLICATIONS Location: Sheffield, UK (on-site) How to apply: Simply send your CV and covering letter to explaining why you would be a good fit for the role. STRICTLY NO AGENCIES. Role Description: Our Success: Your Mission This role will see you play an important part in the growth of the business as a member of the Customer Success Team (CST). Reporting to the Head of Customer Success, you will work closely with our customers (otherwise known as the "Sport:80 Community") to ensure they are making the most out of our suite of products, including our flagship system 'Sport:80 Platform'. You will also ensure that our high standards of customer service are maintained and that the voice of each and every customer is heard across the business. Role and responsibilities Being a member of the Customer Success Team, you will take on a proactive role in the company. You will engage with our community of customers on a daily basis to ensure they are maximising their relationship with us and are making the most out of our technology. This is NOT just a remote support role, it is an opportunity to take ownership of and progress within an important area of our business. Key responsibilities Lead the MPC responsibilities for key Tier 1 clients, coordinating with wider team members to ensure strong, effective relationship management between Sport:80 and the client. Promote product adoption and engagement to maximise the value clients gain from our Platform. Strengthen client retention and growth by leveraging integrations with our partner products and services. Reporting to the Head of Customer Success, you will also be responsible for: Continually build knowledge of the Sport:80 Platform, its functional capabilities and architecture, as well as other systems within our suite of products Continually build knowledge in the back-end of the platform (Config) to have the ability to make changes on a clients domain Maintain and continue to enhance the content within the 'Sport:80 Knowledge Base' Form excellent working relationships with each of our customers and gain an in-depth knowledge of their organisations Support the delivery of customer training through webinar, 1-2-1 sessions (remote & in-person) and written content. Log and report customer comments and feedback to ensure they are included in regular team meetings ('scrums') Support the Product Team with development requests, feedback and concepts provided by our customers/community members Support the Marketing Team in the generation of content contributing to client-focused communications Become a Sport:80 'Champion' by developing an extensive understanding of our company and our purpose Support customers via telephone/video calls and the company's online support desk Work closely with customers to understand requirements, develop User Acceptance Criteria and configure (where possible) new functions Support the Head of Customer with maintaining our internal processes and keeping client spaces up-to-date Weekly, Monthly, Quarterly, and Yearly analysis of support statistics (Zendesk) and writing key comments for the team We are looking for an individual with the following background, skills and characteristics: Confident and can contribute to our positive and supportive atmosphere Excellent communication skills, both verbal and written, including high standards of literacy Excellent attention to detail Excellent organisation and problem-solving skills, including time management & the ability to work to deadlines and prioritise workloads Ability to work methodically, accurately and under pressure Self-motivated with a professional, positive and customer-focused work ethic Strong aptitude for seeing tasks or projects through to completion Willingness and ability to work flexibly to meet the demands of the role Confidence to challenge and question processes to provide business improvements Ability to receive feedback and to learn from constructive feedback to improve self-development A self-starter who is equally good working independently and as part of a team An interest in sport and a basic understanding of the sports industry Have a full and clean driving licence and a valid passport Educated to degree level is preferable, but not essential It would also be a bonus if you had: Experience in project management or possessing a project management certification is highly desirable e.g. PRINCE2 Experience in using cloud-based support desk software e.g. Zendesk Experience using Atlassian's suite of products (Jira and Confluence) Previous experience working in a customer success role Previous experience working in a small to medium-sized business An active interest in technology, including knowledge of SaaS products UAC (User Acceptance Criteria) is documentation that clearly outlines functional requirements. The documentation is created by Sport:80 through consultation with the customer. No work is scheduled until the 'UAC' is signed off both internally and externally.
Our purpose is to make it easy for people to save and invest for a better future. We are looking for great people to join us, so please come and invest in YOUR future at Hargreaves Lansdown. We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We'd love to hear from you!About the role# We have an exciting opportunity for an experienced business-minded lawyer to join us in our Disputes and Contentious Risk team on a 12-month FTC. As a Senior Legal Counsel you will join a collaborative, supportive legal team with great ideas and big ambitions for the future of HL. We provide legal advice, support, and challenge across the HL Group. We manage legal risks and use commercial, legal, and business partnering skills to support HL in achieving its strategic objectives, while ensuring HL meets its legal and regulatory obligations. Reporting into the Director of Disputes and Contentious Risk, the Senior Legal Counsel will be responsible for the provision of contentious regulatory advisory services to the business, ensuring effective management of contentious legal risk across the HL Group. You will possess experience from within the retail Financial Services industry to complement our passionate and skilled team in delivering a best-in-class service and be able to demonstrate this via pragmatic and knowledgeable application. What you'll be doing Providing pragmatic contentious regulatory advice to the business, effectively managing legal risk. Managing and supporting the business and senior members of the legal team in managing contentious legal risk arising from client complaints and Financial Ombudsman Service referrals. Managing and supporting senior members of the legal team with legal work streams in contentious regulatory projects. Supporting the business and senior members of the legal team in managing risk in responding to risk events within the business, including fraud related incidents. Managing County Court litigation and supporting the business in managing risks flowing from disputes. Assisting in implementing and maintaining appropriate controls over legal risk in the business. Supporting senior members of the legal team with training plans, delivering training, research activities and cross-functional project initiatives to meet HL's strategy. Building and maintaining networks internally and externally to gain insight in areas of specialism and keeping abreast of developments in relevant law and regulation. About you Mid-level qualified Solicitor (5-8 years PQE). Experience of contentious financial services matters, within a retail context, in-house experience preferred. Good understanding of UK financial service laws, including FCA regulation. Knowledge of complaints handling by the Financial Ombudsman Service desirable. Able to proactively and effectively collaborate with the business, translating complex matters into easily understood pragmatic legal advice. Strong technical and legal drafting skills. Excellent written and verbal communication skills, with an ability to influence stakeholders at all levels. Excellent attention to detail. Interview process This will be a two-stage interview process consisting of a competency-based interview and a case study. Working Schedule This role is based in Bristol head office, BS1 5HL. This role is permanent, full time, 37.5 hours per week, Monday to Friday. For this role we offer a hybrid flexible working pattern to enable you the option of working from home and coming into the office. Here at HL, we're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save time, tax and money on their investments.To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do. Discretionary annual bonus and annual pay review 25 days holiday plus bank holidays and 1-day additional Christmas closure Option to purchase an additional 5 days holiday Flexible working options available, including hybrid working Enhanced parental leave Pension scheme up to 11% employer contribution Income Protection and Life insurance (4 x salary core level of cover) Private medical insurance Health care cash plans - including optical, dental, and outpatient care Health screening programme - confidential support including mental health counselling and remote GP Wellhub - unlimited access to fitness providers and wellness coach sessions Variety of travel to work schemes with bike storage and shower facilities Inhouse barista and deli serving subsidised coffee and sandwiches Two paid volunteering days per year dependant on role level only available to select during our annual benefits window, in November each year Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age. This role may also be available on a flexible working or part time basis - please ask the Recruitment & Onboarding team for more information. Please note, we are unable to provide employment sponsorship to candidates. Hargreaves Lansdown is the UK's number one platform for private investors. Our purpose is to empower people to save and invest with confidence, and today, we are trusted with more than £120 billion by over 1.7 million clients.We are based in the heart of Bristol now with over 2,000 colleagues. We believe we have a workplace like no other, with constant learning, dynamic teams and a great ethos. We're steered by our core values that promote service, quality, innovation, and opportunity in everything we do.For more information about careers at HL and to see all our vacancies, please visit our .
Feb 04, 2026
Full time
Our purpose is to make it easy for people to save and invest for a better future. We are looking for great people to join us, so please come and invest in YOUR future at Hargreaves Lansdown. We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We'd love to hear from you!About the role# We have an exciting opportunity for an experienced business-minded lawyer to join us in our Disputes and Contentious Risk team on a 12-month FTC. As a Senior Legal Counsel you will join a collaborative, supportive legal team with great ideas and big ambitions for the future of HL. We provide legal advice, support, and challenge across the HL Group. We manage legal risks and use commercial, legal, and business partnering skills to support HL in achieving its strategic objectives, while ensuring HL meets its legal and regulatory obligations. Reporting into the Director of Disputes and Contentious Risk, the Senior Legal Counsel will be responsible for the provision of contentious regulatory advisory services to the business, ensuring effective management of contentious legal risk across the HL Group. You will possess experience from within the retail Financial Services industry to complement our passionate and skilled team in delivering a best-in-class service and be able to demonstrate this via pragmatic and knowledgeable application. What you'll be doing Providing pragmatic contentious regulatory advice to the business, effectively managing legal risk. Managing and supporting the business and senior members of the legal team in managing contentious legal risk arising from client complaints and Financial Ombudsman Service referrals. Managing and supporting senior members of the legal team with legal work streams in contentious regulatory projects. Supporting the business and senior members of the legal team in managing risk in responding to risk events within the business, including fraud related incidents. Managing County Court litigation and supporting the business in managing risks flowing from disputes. Assisting in implementing and maintaining appropriate controls over legal risk in the business. Supporting senior members of the legal team with training plans, delivering training, research activities and cross-functional project initiatives to meet HL's strategy. Building and maintaining networks internally and externally to gain insight in areas of specialism and keeping abreast of developments in relevant law and regulation. About you Mid-level qualified Solicitor (5-8 years PQE). Experience of contentious financial services matters, within a retail context, in-house experience preferred. Good understanding of UK financial service laws, including FCA regulation. Knowledge of complaints handling by the Financial Ombudsman Service desirable. Able to proactively and effectively collaborate with the business, translating complex matters into easily understood pragmatic legal advice. Strong technical and legal drafting skills. Excellent written and verbal communication skills, with an ability to influence stakeholders at all levels. Excellent attention to detail. Interview process This will be a two-stage interview process consisting of a competency-based interview and a case study. Working Schedule This role is based in Bristol head office, BS1 5HL. This role is permanent, full time, 37.5 hours per week, Monday to Friday. For this role we offer a hybrid flexible working pattern to enable you the option of working from home and coming into the office. Here at HL, we're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save time, tax and money on their investments.To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do. Discretionary annual bonus and annual pay review 25 days holiday plus bank holidays and 1-day additional Christmas closure Option to purchase an additional 5 days holiday Flexible working options available, including hybrid working Enhanced parental leave Pension scheme up to 11% employer contribution Income Protection and Life insurance (4 x salary core level of cover) Private medical insurance Health care cash plans - including optical, dental, and outpatient care Health screening programme - confidential support including mental health counselling and remote GP Wellhub - unlimited access to fitness providers and wellness coach sessions Variety of travel to work schemes with bike storage and shower facilities Inhouse barista and deli serving subsidised coffee and sandwiches Two paid volunteering days per year dependant on role level only available to select during our annual benefits window, in November each year Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age. This role may also be available on a flexible working or part time basis - please ask the Recruitment & Onboarding team for more information. Please note, we are unable to provide employment sponsorship to candidates. Hargreaves Lansdown is the UK's number one platform for private investors. Our purpose is to empower people to save and invest with confidence, and today, we are trusted with more than £120 billion by over 1.7 million clients.We are based in the heart of Bristol now with over 2,000 colleagues. We believe we have a workplace like no other, with constant learning, dynamic teams and a great ethos. We're steered by our core values that promote service, quality, innovation, and opportunity in everything we do.For more information about careers at HL and to see all our vacancies, please visit our .
Young People and Families Worker (Wales and South West England) Contract type: One year, Fixed term, Hybrid Travel: Regular travel around Wales and the South West of England region with occasional UK travel This role is for a hybrid worker with the expectation is that you will spend at least 40% of your working time in our office spaces or working in community settings. Join us and use your skills, knowledge, passion and energy to help us achieve a future free from arthritis. Are you passionate about improving the lives of children, young people and their families? Are you experienced in creating inspiring programmes and offering life-changing one-to-one support? Are you committed to putting children and young people at the heart of decision-making? About the role We are looking for a dynamic, creative, innovative team player to join our Young People and Families Service. This role will be based in Wales (Cardiff office) and the South West of England, but will also support service delivery across UK. As a Young People and Families Worker you will work with colleagues, partners, healthcare professionals, schools, volunteers, and - most importantly - young people and families to co-plan, deliver and evaluate a high quality, holistic support offer, both locally and nationally. You will help young people living with arthritis to build their confidence, make friends and achieve their personal goals. This will be achieved by providing one-to-one support, creating a community of peer support for young people and families and working with volunteers to co-deliver self-management activities on a variety of topics. You will also co-design an exciting program of social events, youth voice opportunities, digital content and residential events. You will act as the bridge between young people, their families and professionals - especially in healthcare settings where you will play a unique role working collaboratively with multidisciplinary teams to meet a range of needs. You will support young people during the pivotal transition from paediatric to adult services, making sure it is a time of empowerment and growth. About you If your knowledge, skills and experience include the following then we would love to hear from you: Experience of working with the third sector, preferably within the fields of youth/community development work and/or health and social care - with a passion for improving the lives of both children and young people as well as their families. Experience of delivering interventions to people living with long term conditions, understanding the importance of self-management. Experience of taking a person-centred approach when providing support. Experience of using a community development/youth work approach to co-design and deliver a quality service/project that is inclusive, inspiring and makes a difference. Engaging colleagues, funders, supporters and partners to make it happen. Knowledge and experience of safeguarding and safe working policies and procedures. As an inclusive employer we will consider home-based working for anyone where office-based hybrid working would be a barrier to being able to work for us, for example for someone living with a long-term health condition or disability. Application deadline and shortlisting We advise candidates to apply early as we reserve the right to close applications ahead of this date. Only shortlisted candidates will be contacted. We do not wish to receive contact from agencies or media sales. Please note that we do not use Artificial Intelligence (AI) during our recruitment and selection processes, and we would respectfully ask that you also refrain from using AI during the selection process. Whilst we do recognise that AI may be a beneficial tool for some when aiding research and preparation for an application or interview, we want to maintain a fair, inclusive and positive recruitment experience at Arthritis UK where candidates can feel supported to demonstrate their experience, knowledge, and skills without the use of AI generated answers. Interview Interviews will take place in the Cardiff office on Thursday 5 March 2026. Our Cardiff office address is Quest House, St Mellons Business Park, Fortran Road, Cardiff, CF3 0EY. As a Disability Confident Leader, we guarantee you will be offered an interview if you disclose a disability and demonstrate sufficient evidence within your application that you meet the essential criteria for this role. We will also make any reasonable adjustments you may require for your interview.
Feb 04, 2026
Full time
Young People and Families Worker (Wales and South West England) Contract type: One year, Fixed term, Hybrid Travel: Regular travel around Wales and the South West of England region with occasional UK travel This role is for a hybrid worker with the expectation is that you will spend at least 40% of your working time in our office spaces or working in community settings. Join us and use your skills, knowledge, passion and energy to help us achieve a future free from arthritis. Are you passionate about improving the lives of children, young people and their families? Are you experienced in creating inspiring programmes and offering life-changing one-to-one support? Are you committed to putting children and young people at the heart of decision-making? About the role We are looking for a dynamic, creative, innovative team player to join our Young People and Families Service. This role will be based in Wales (Cardiff office) and the South West of England, but will also support service delivery across UK. As a Young People and Families Worker you will work with colleagues, partners, healthcare professionals, schools, volunteers, and - most importantly - young people and families to co-plan, deliver and evaluate a high quality, holistic support offer, both locally and nationally. You will help young people living with arthritis to build their confidence, make friends and achieve their personal goals. This will be achieved by providing one-to-one support, creating a community of peer support for young people and families and working with volunteers to co-deliver self-management activities on a variety of topics. You will also co-design an exciting program of social events, youth voice opportunities, digital content and residential events. You will act as the bridge between young people, their families and professionals - especially in healthcare settings where you will play a unique role working collaboratively with multidisciplinary teams to meet a range of needs. You will support young people during the pivotal transition from paediatric to adult services, making sure it is a time of empowerment and growth. About you If your knowledge, skills and experience include the following then we would love to hear from you: Experience of working with the third sector, preferably within the fields of youth/community development work and/or health and social care - with a passion for improving the lives of both children and young people as well as their families. Experience of delivering interventions to people living with long term conditions, understanding the importance of self-management. Experience of taking a person-centred approach when providing support. Experience of using a community development/youth work approach to co-design and deliver a quality service/project that is inclusive, inspiring and makes a difference. Engaging colleagues, funders, supporters and partners to make it happen. Knowledge and experience of safeguarding and safe working policies and procedures. As an inclusive employer we will consider home-based working for anyone where office-based hybrid working would be a barrier to being able to work for us, for example for someone living with a long-term health condition or disability. Application deadline and shortlisting We advise candidates to apply early as we reserve the right to close applications ahead of this date. Only shortlisted candidates will be contacted. We do not wish to receive contact from agencies or media sales. Please note that we do not use Artificial Intelligence (AI) during our recruitment and selection processes, and we would respectfully ask that you also refrain from using AI during the selection process. Whilst we do recognise that AI may be a beneficial tool for some when aiding research and preparation for an application or interview, we want to maintain a fair, inclusive and positive recruitment experience at Arthritis UK where candidates can feel supported to demonstrate their experience, knowledge, and skills without the use of AI generated answers. Interview Interviews will take place in the Cardiff office on Thursday 5 March 2026. Our Cardiff office address is Quest House, St Mellons Business Park, Fortran Road, Cardiff, CF3 0EY. As a Disability Confident Leader, we guarantee you will be offered an interview if you disclose a disability and demonstrate sufficient evidence within your application that you meet the essential criteria for this role. We will also make any reasonable adjustments you may require for your interview.
Wells Cathedral is on an exciting journey. We have embarked on an ambitious ten-year plan. We are on a mission to become the UK s most joyful cathedral, and we want to have a genuinely positive impact on individual lives, on the City of Wells, the County of Somerset and far beyond. We are carefully conserving our stunning world-class, 850-year-old heritage site, and we remain committed to being a beacon of light and hope, a sacred space of prayer and a place of wonder now and for generations to come. We also want to elevate our brand and grow our visitor numbers. We are investing in making our visitor experience even better, for everyone. We want to ensure Wells Cathedral is known as one of the UK s top must see tourism attractions, and we want to reach and engage a much wider range of people. And as part of that mission, we are now investing in growing our Marketing & Communications Team. Wells Cathedral s Marketing & Communications Team delivers direction and support across all areas of Cathedral life, including visitor experience, fundraising, worship and music, events, venue hire, library and archives, as well as our Cathedral Shop and Loft Café. The Team covers the full scope of marketing and communications activities, including researching and identifying target audiences, designing strategic marketing plans, generating earned media exposure through PR activity, developing and implementing brand identity, and delivering integrated campaign creative across social, digital, print, broadcast and OOH channels. Reporting the Director of Marketing & Communications, the Marketing & Communications Assistant will play a significant role in supporting the delivery of all of this, effectively and efficiently, across the organisation. This is a truly unique early career opportunity for an ambitious marketer looking to gain hands-on experience across a wide range of disciplines. Key Responsibilities: - Supporting efficient workflow by responding to incoming requests and scheduling projects - Enhancing online customer experience and engagement by providing real-time responses to social media DMs, comments and reviews - Timely display and removal of onsite promotional and information banners, posters, flyers and POS material - Assisting the Director of Marketing & Communications, Head of Filming and Content Creator during film crew, photographer, influencer and media visits - Assisting the Director of Marketing & Communications in strategic marketing campaign planning - Actively participating in team meetings both within Marketing & Communications, and with stakeholders across the organisation - Supporting the Content Creator in capturing photographic and video content at services, events and activities, as required - Assisting the Design and Digital Services Executive in the production of on-brand artwork for corporate literature, signage and point-of-sale material - Ensuring website content is always up-to-date - Capturing marketing performance data to create KPI dashboards and inform campaign strategies Person specification Criteria Essential A clear and demonstrable interest in marketing and communications, with ambition to progress within this field Excellent written communication skills and a confident proof-reader A professional approach to both internal and external communication An eye for audience-appropriate graphic communication, including typography and photography within brand guidelines A specific interest in working within the arts, culture and heritage sector An understanding of online data analysis for monitoring and informing marketing A confident and collaborative team player, able to work with direction An energetic and enthusiastic creative thinker Ability to meet deadlines and remain calm under pressure Able and willing to attend occasional evening and weekend events as required Demonstrable commitment to safeguarding and promoting the welfare of children, young people, and vulnerable adults Desirable A marketing-related qualification at degree or diploma level A good working knowledge of Microsoft 365 applications, including Word, Excel and Powerpoint Demonstrable experience of using Adobe Creative Cloud applications such as InDesign, Photoshop and Acrobat Demonstrable experience and/or knowledge of any of the following subjects: Christianity, Tourism, History, Music, Live Events, Hospitality, Retail A confident verbal communicator An understanding of marketing campaign strategies Main Terms and Conditions Employment status: Permanent contract of employment Location: Wells Cathedral Offices, Wells, BA5 2RB Hours of work: full-time, 35 working hours per week (Monday to Friday). Flexible working will be considered. Remuneration: £25,000 per annum, payable on the 24th of the month or the nearest working day thereto Discount: A discount of 10% is available from the Cathedral Shop and The Loft Café. Parking: Limited parking is available in the Cathedral car park. Cars are parked at the risk of the owner. Pension: Defined Contribution Scheme. Contributions as % of salary: Age Employee Employer 4% 8% Expenses: All reasonable working expenses will be met in line with Cathedral policy. Holiday (inclusive of bank holidays): 6.8 weeks per holiday year. The holiday year runs from 1 January to 31 December. Probation: This post will be subject to a probationary period of 6 months. How to Apply To apply, please fill in the Application Form and Equal Opportunities Monitoring Form available on the Vacancies section of Wells Cathedral's website and return them to the HR Manager. Closing date: 9am Friday 20 February 2026 Shortlisting date: Monday 23 February 2026 To ensure the fairness of the selection process, shortlisting will be based upon the information which you provide in your application and assumptions will not be made about your experience or skills. We will look for demonstrable evidence that you meet the criteria set out in the Person Specification. Information provided on the Application Form will be viewed by HR, the recruiting manager, and interview panel. All applicants will be notified of the outcome of the shortlisting process. Interview date: Wednesday 4 March 2026 Further details about the selection process will be provided to shortlisted candidates. The appointment will be subject to the completion of pre-employment checks, including references and a satisfactory basic DBS check. Safeguarding We are committed to the safeguarding and protection of all children, young people, and adults, and the care and nurture of children within church communities. We will carefully select, train, and support all those with any responsibility within the Church, in line with Safer Recruitment principles. This means that we will: Ensure that our recruitment and selection processes are inclusive, fair, consistent, and transparent; Take all reasonable steps to prevent those who might harm children or adults from taking up positions of respect, responsibility, or authority where they are trusted by others; and Adhere to Safer Recruitment legislation, guidance, and standards. The successful candidate will be required to complete a Declaration of Suitability as part of our recruitment process when an offer of employment is made. This form is strictly confidential and, except under compulsion of law, will be seen only by those involved in the recruitment process. All forms will be kept securely in compliance with the UK General Data Protection Regulation and the Data Protection Act 2018.
Feb 04, 2026
Full time
Wells Cathedral is on an exciting journey. We have embarked on an ambitious ten-year plan. We are on a mission to become the UK s most joyful cathedral, and we want to have a genuinely positive impact on individual lives, on the City of Wells, the County of Somerset and far beyond. We are carefully conserving our stunning world-class, 850-year-old heritage site, and we remain committed to being a beacon of light and hope, a sacred space of prayer and a place of wonder now and for generations to come. We also want to elevate our brand and grow our visitor numbers. We are investing in making our visitor experience even better, for everyone. We want to ensure Wells Cathedral is known as one of the UK s top must see tourism attractions, and we want to reach and engage a much wider range of people. And as part of that mission, we are now investing in growing our Marketing & Communications Team. Wells Cathedral s Marketing & Communications Team delivers direction and support across all areas of Cathedral life, including visitor experience, fundraising, worship and music, events, venue hire, library and archives, as well as our Cathedral Shop and Loft Café. The Team covers the full scope of marketing and communications activities, including researching and identifying target audiences, designing strategic marketing plans, generating earned media exposure through PR activity, developing and implementing brand identity, and delivering integrated campaign creative across social, digital, print, broadcast and OOH channels. Reporting the Director of Marketing & Communications, the Marketing & Communications Assistant will play a significant role in supporting the delivery of all of this, effectively and efficiently, across the organisation. This is a truly unique early career opportunity for an ambitious marketer looking to gain hands-on experience across a wide range of disciplines. Key Responsibilities: - Supporting efficient workflow by responding to incoming requests and scheduling projects - Enhancing online customer experience and engagement by providing real-time responses to social media DMs, comments and reviews - Timely display and removal of onsite promotional and information banners, posters, flyers and POS material - Assisting the Director of Marketing & Communications, Head of Filming and Content Creator during film crew, photographer, influencer and media visits - Assisting the Director of Marketing & Communications in strategic marketing campaign planning - Actively participating in team meetings both within Marketing & Communications, and with stakeholders across the organisation - Supporting the Content Creator in capturing photographic and video content at services, events and activities, as required - Assisting the Design and Digital Services Executive in the production of on-brand artwork for corporate literature, signage and point-of-sale material - Ensuring website content is always up-to-date - Capturing marketing performance data to create KPI dashboards and inform campaign strategies Person specification Criteria Essential A clear and demonstrable interest in marketing and communications, with ambition to progress within this field Excellent written communication skills and a confident proof-reader A professional approach to both internal and external communication An eye for audience-appropriate graphic communication, including typography and photography within brand guidelines A specific interest in working within the arts, culture and heritage sector An understanding of online data analysis for monitoring and informing marketing A confident and collaborative team player, able to work with direction An energetic and enthusiastic creative thinker Ability to meet deadlines and remain calm under pressure Able and willing to attend occasional evening and weekend events as required Demonstrable commitment to safeguarding and promoting the welfare of children, young people, and vulnerable adults Desirable A marketing-related qualification at degree or diploma level A good working knowledge of Microsoft 365 applications, including Word, Excel and Powerpoint Demonstrable experience of using Adobe Creative Cloud applications such as InDesign, Photoshop and Acrobat Demonstrable experience and/or knowledge of any of the following subjects: Christianity, Tourism, History, Music, Live Events, Hospitality, Retail A confident verbal communicator An understanding of marketing campaign strategies Main Terms and Conditions Employment status: Permanent contract of employment Location: Wells Cathedral Offices, Wells, BA5 2RB Hours of work: full-time, 35 working hours per week (Monday to Friday). Flexible working will be considered. Remuneration: £25,000 per annum, payable on the 24th of the month or the nearest working day thereto Discount: A discount of 10% is available from the Cathedral Shop and The Loft Café. Parking: Limited parking is available in the Cathedral car park. Cars are parked at the risk of the owner. Pension: Defined Contribution Scheme. Contributions as % of salary: Age Employee Employer 4% 8% Expenses: All reasonable working expenses will be met in line with Cathedral policy. Holiday (inclusive of bank holidays): 6.8 weeks per holiday year. The holiday year runs from 1 January to 31 December. Probation: This post will be subject to a probationary period of 6 months. How to Apply To apply, please fill in the Application Form and Equal Opportunities Monitoring Form available on the Vacancies section of Wells Cathedral's website and return them to the HR Manager. Closing date: 9am Friday 20 February 2026 Shortlisting date: Monday 23 February 2026 To ensure the fairness of the selection process, shortlisting will be based upon the information which you provide in your application and assumptions will not be made about your experience or skills. We will look for demonstrable evidence that you meet the criteria set out in the Person Specification. Information provided on the Application Form will be viewed by HR, the recruiting manager, and interview panel. All applicants will be notified of the outcome of the shortlisting process. Interview date: Wednesday 4 March 2026 Further details about the selection process will be provided to shortlisted candidates. The appointment will be subject to the completion of pre-employment checks, including references and a satisfactory basic DBS check. Safeguarding We are committed to the safeguarding and protection of all children, young people, and adults, and the care and nurture of children within church communities. We will carefully select, train, and support all those with any responsibility within the Church, in line with Safer Recruitment principles. This means that we will: Ensure that our recruitment and selection processes are inclusive, fair, consistent, and transparent; Take all reasonable steps to prevent those who might harm children or adults from taking up positions of respect, responsibility, or authority where they are trusted by others; and Adhere to Safer Recruitment legislation, guidance, and standards. The successful candidate will be required to complete a Declaration of Suitability as part of our recruitment process when an offer of employment is made. This form is strictly confidential and, except under compulsion of law, will be seen only by those involved in the recruitment process. All forms will be kept securely in compliance with the UK General Data Protection Regulation and the Data Protection Act 2018.
Job Title: Head of Academy Performance Analysis Department: Academy Responsible To: Academy Manager (direct), Senior Professional Development Phase Coach Salary: Competitive Contract: Full-time, 40 hours a week Work Flexibility: The position will involve working irregular hours; evenings, weekends, and bank holidays. Purpose of Role Lead, oversee and coordinate the performance analysis support to all academy age groups (U9-U21) and lead the performance analysis for the U21 Team. Role Responsibilities Personal Growth Undertake self-development to ensure knowledge in relation to all aspects of your role is up-to-date and forward thinking. Build relationships throughout the academy and broader. Main Roles & Responsibilities - Head of Academy Analysis Lead in overseeing and growing the academy analysis department. Maintaining & improving the capturing, coding, databasing and sharing process across the programme. Manage and oversee full time staff & work placement students. Manage the work placement programme to ensure that all home fixtures are recorded and analysis sessions are taking place on a weekly basis for all age groups. Recruit and train students to cover and code games for the season. Organise weekly analyst timetables for staff to record and code fixtures. Support placement hours and course work of work placement students. Provide meetings and CPD to all analyst staff throughout the season. Share relevant footage and data of academy individuals where required with first team staff. Undertake short or long-term analysis projects and assist in cross department projects Collaborate with Lead phase coaches in developing and improving the analysis provided across the Academy. To sit on the Academy Management Team and take part in meetings when required. Lead on managing the CASA to align with audit requirements. Main Roles & Responsibilities - Lead U21 Professional Development Phase Analyst Lead on all analysis tasks for the U21's as guided by coaching staff. Lead on all analysis meetings (i.e. game plan, pre match, post match, unit, individual). Training analysis and databasing sessions. Match day capture, live coding and feedback. Sharing of content onto relevant platforms for staff and players. Creating and maintaining best practice libraries for individuals, units and team footage. Wherever necessary (or available) to support information with internal or external data Support coaching staff in identifying, monitoring and preparing information for individual player development plans About The Candidate Undergraduate degree in performance analysis or a related field (e.g. Sport Science) First-hand experience in the use of industry standard analysis products (e.g. Hudl Sportcode or SBG Focus) Minimum of 3 years' performance analysis experience within a professional football academy. Postgraduate qualification in performance analysis or related field Football coaching qualifications (UEFA B Licence) Experience of leading and developing a department within a professional football academy. Full UK Driving License General Accountabilities Continue to challenge, learn and set standards within performance analysis Creative and open-minded Being proactive in organisation Attentive to detail and driven to succeed To always maintain a flexible approach to work To build and maintain good working relationships both internally and externally About The Club General Statement Should an adequate number of applications be received prior to the closing date, Swansea City AFC reserve the right to remove this advert. Due to a high demand in applications the Club will be unable to respond to those applicants who have not been shortlisted for interview. Safeguarding & Welfare The Company is committed to safeguarding and promoting the welfare of children and young people involved in activities and event at the Company. As part of the Company's recruitment and selection process any offers of work involving working in regulated activity with children are subject to a satisfactory enhanced DBS Disclosure and barred list check (depending on the level of supervision, frequency, and nature of contact with children). The Company may also conduct online searches of candidates who have been shortlisted as part of its safer recruitment procedures. Appropriate references will be required. Equality, Diversity & Inclusion Statement Swansea City AFC strives to ensure it provides an environment where everyone's rights, dignity and individual worth is respected and takes a zero-tolerance approach to any form of discrimination. Equal Opportunity is an integral part of our recruitment and selection process, and we welcome applications from all individuals who feel they meet the core requirements of the role. We are particularly encouraging applications from women, disabled people and individuals from diverse ethnic communities who are currently under-represented within theorganisation. All appointments will be made on merit of skill and experience relative to the role.
Feb 04, 2026
Full time
Job Title: Head of Academy Performance Analysis Department: Academy Responsible To: Academy Manager (direct), Senior Professional Development Phase Coach Salary: Competitive Contract: Full-time, 40 hours a week Work Flexibility: The position will involve working irregular hours; evenings, weekends, and bank holidays. Purpose of Role Lead, oversee and coordinate the performance analysis support to all academy age groups (U9-U21) and lead the performance analysis for the U21 Team. Role Responsibilities Personal Growth Undertake self-development to ensure knowledge in relation to all aspects of your role is up-to-date and forward thinking. Build relationships throughout the academy and broader. Main Roles & Responsibilities - Head of Academy Analysis Lead in overseeing and growing the academy analysis department. Maintaining & improving the capturing, coding, databasing and sharing process across the programme. Manage and oversee full time staff & work placement students. Manage the work placement programme to ensure that all home fixtures are recorded and analysis sessions are taking place on a weekly basis for all age groups. Recruit and train students to cover and code games for the season. Organise weekly analyst timetables for staff to record and code fixtures. Support placement hours and course work of work placement students. Provide meetings and CPD to all analyst staff throughout the season. Share relevant footage and data of academy individuals where required with first team staff. Undertake short or long-term analysis projects and assist in cross department projects Collaborate with Lead phase coaches in developing and improving the analysis provided across the Academy. To sit on the Academy Management Team and take part in meetings when required. Lead on managing the CASA to align with audit requirements. Main Roles & Responsibilities - Lead U21 Professional Development Phase Analyst Lead on all analysis tasks for the U21's as guided by coaching staff. Lead on all analysis meetings (i.e. game plan, pre match, post match, unit, individual). Training analysis and databasing sessions. Match day capture, live coding and feedback. Sharing of content onto relevant platforms for staff and players. Creating and maintaining best practice libraries for individuals, units and team footage. Wherever necessary (or available) to support information with internal or external data Support coaching staff in identifying, monitoring and preparing information for individual player development plans About The Candidate Undergraduate degree in performance analysis or a related field (e.g. Sport Science) First-hand experience in the use of industry standard analysis products (e.g. Hudl Sportcode or SBG Focus) Minimum of 3 years' performance analysis experience within a professional football academy. Postgraduate qualification in performance analysis or related field Football coaching qualifications (UEFA B Licence) Experience of leading and developing a department within a professional football academy. Full UK Driving License General Accountabilities Continue to challenge, learn and set standards within performance analysis Creative and open-minded Being proactive in organisation Attentive to detail and driven to succeed To always maintain a flexible approach to work To build and maintain good working relationships both internally and externally About The Club General Statement Should an adequate number of applications be received prior to the closing date, Swansea City AFC reserve the right to remove this advert. Due to a high demand in applications the Club will be unable to respond to those applicants who have not been shortlisted for interview. Safeguarding & Welfare The Company is committed to safeguarding and promoting the welfare of children and young people involved in activities and event at the Company. As part of the Company's recruitment and selection process any offers of work involving working in regulated activity with children are subject to a satisfactory enhanced DBS Disclosure and barred list check (depending on the level of supervision, frequency, and nature of contact with children). The Company may also conduct online searches of candidates who have been shortlisted as part of its safer recruitment procedures. Appropriate references will be required. Equality, Diversity & Inclusion Statement Swansea City AFC strives to ensure it provides an environment where everyone's rights, dignity and individual worth is respected and takes a zero-tolerance approach to any form of discrimination. Equal Opportunity is an integral part of our recruitment and selection process, and we welcome applications from all individuals who feel they meet the core requirements of the role. We are particularly encouraging applications from women, disabled people and individuals from diverse ethnic communities who are currently under-represented within theorganisation. All appointments will be made on merit of skill and experience relative to the role.
A prominent think tank in the UK seeks a Head of Content and Communications for a part-time maternity cover. This role involves leading communications, developing a media strategy, and managing various content channels. The ideal candidate will possess strategic communication skills, experience in public engagement, and the ability to work collaboratively within a team. Theos promotes flexible working and values diversity, creating an inclusive environment for all applicants. Salary range is £48,000 - £50,000 per annum FTE.
Feb 04, 2026
Full time
A prominent think tank in the UK seeks a Head of Content and Communications for a part-time maternity cover. This role involves leading communications, developing a media strategy, and managing various content channels. The ideal candidate will possess strategic communication skills, experience in public engagement, and the ability to work collaboratively within a team. Theos promotes flexible working and values diversity, creating an inclusive environment for all applicants. Salary range is £48,000 - £50,000 per annum FTE.
