We are proud to have partnered exclusively with this forward-thinking association in the transport sector, to appoint their new Head of Communications. Representing over 90% of the industry's supply side, with members encompassing manufacturers and importers of whole vehicles, accessories and components, as well as those providing associated services to the industry including finance, logistics and training organisations. The association sits at the centre of one of the most dynamic areas of the UK transport landscape. As the national trade body for the motorcycle and powered light vehicle sector, they work closely with government, industry, national media and a diverse membership base. The sector continues to play a major role in safety, licensing reform and the transition to cleaner, more flexible mobility. Adapting proactively to the ever-evolving technological landscape, they are consistently anticipating the sector's role in the future of transportation. This is an exceptional opportunity for an established senior communications professional or someone ready for a step up into a Head of role. About the role Reporting directly to the CEO, you will lead the communications function across PR, digital, media engagement, content and external messaging. You will shape how the organisation and wider sector is seen and understood, and work closely with the Director of Public Affairs on high profile campaigns and policy influencing communications. You will also coordinate the quarterly Board meetings giving you valuable exposure to senior decision making and strategic industry insight. Key areas of responsibility Lead all communications, PR and media activity Manage digital channels and content Act as the primary media contact for industry and association activity Lead on collateral for events, campaigns and member engagement Oversee comms around annual conference and presence at a high-profile industry event Support major initiatives including careers and training in the industry Coordinate Board and Audit Committee meetings Work with creative suppliers and agencies as required What MCIA are looking for Strong experience across communications, PR and digital in a public policy orientated environment Excellent written communication and sound judgement Experience managing projects and events Comfortable working directly with senior leaders A self starter with an autonomous working style Industry experience in transport is helpful but not essential This role offers variety, visibility and real influence. This is a small, high trust organisation with a significant external footprint, meaning your work will have immediate impact and room to grow. Salary and benefits £55,000 base plus discretionary bonus 9% employer pension contribution Private healthcare after probation Remote role with weekly travel into London We welcome applicants from all backgrounds and are committed to creating a recruitment process that is fair, inclusive and accessible. If you need adjustments or support at any stage, please let us know and we will be happy to help.
Feb 03, 2026
Full time
We are proud to have partnered exclusively with this forward-thinking association in the transport sector, to appoint their new Head of Communications. Representing over 90% of the industry's supply side, with members encompassing manufacturers and importers of whole vehicles, accessories and components, as well as those providing associated services to the industry including finance, logistics and training organisations. The association sits at the centre of one of the most dynamic areas of the UK transport landscape. As the national trade body for the motorcycle and powered light vehicle sector, they work closely with government, industry, national media and a diverse membership base. The sector continues to play a major role in safety, licensing reform and the transition to cleaner, more flexible mobility. Adapting proactively to the ever-evolving technological landscape, they are consistently anticipating the sector's role in the future of transportation. This is an exceptional opportunity for an established senior communications professional or someone ready for a step up into a Head of role. About the role Reporting directly to the CEO, you will lead the communications function across PR, digital, media engagement, content and external messaging. You will shape how the organisation and wider sector is seen and understood, and work closely with the Director of Public Affairs on high profile campaigns and policy influencing communications. You will also coordinate the quarterly Board meetings giving you valuable exposure to senior decision making and strategic industry insight. Key areas of responsibility Lead all communications, PR and media activity Manage digital channels and content Act as the primary media contact for industry and association activity Lead on collateral for events, campaigns and member engagement Oversee comms around annual conference and presence at a high-profile industry event Support major initiatives including careers and training in the industry Coordinate Board and Audit Committee meetings Work with creative suppliers and agencies as required What MCIA are looking for Strong experience across communications, PR and digital in a public policy orientated environment Excellent written communication and sound judgement Experience managing projects and events Comfortable working directly with senior leaders A self starter with an autonomous working style Industry experience in transport is helpful but not essential This role offers variety, visibility and real influence. This is a small, high trust organisation with a significant external footprint, meaning your work will have immediate impact and room to grow. Salary and benefits £55,000 base plus discretionary bonus 9% employer pension contribution Private healthcare after probation Remote role with weekly travel into London We welcome applicants from all backgrounds and are committed to creating a recruitment process that is fair, inclusive and accessible. If you need adjustments or support at any stage, please let us know and we will be happy to help.
The role We're looking for a skilled and motivated individual to: Support the development of NRW's approach to regulatory air quality and noise impact modelling assessment , creating practical guidance and tools that support consistent and effective delivery. Provide expert advice and support to NRW teams , applying your technical knowledge and understanding of environmental legislation and regulation. Stay ahead of sector developments , identifying emerging trends and assessing their implications for NRW's regulation in terms of air quality. This is a fantastic opportunity to make a real impact in a role that combines technical expertise, strategic thinking, and collaboration. As an organisation we support flexible working. You will be contracted to the nearest NRW office to your home and a suitable hybrid working pattern will be agreed on appointment. Any regular face to face meetings or training will be planned in advance. To make an informal enquiry about this role, please contact Jiping Shi at Interviews will take place through Microsoft Teams Successful applicants will be subject to a satisfactory Disclosure and Barring Service Check (DBS) check. Appointments are normally made within 4 to 8 weeks of the closing date. : This role meets the criteria for sponsorship under the Skilled Worker visa route. Natural Resources Wales welcomes applications from non-UK citizens who are eligible to apply under this route, subject to confirmation by the Home Office. Please note that while we may be able to support the Certificate of Sponsorship required for a visa application, the organisation does not cover the cost of the visa itself, including any associated fees for dependants. The applicant must still meet the UK Skilled Worker Visa Eligibility and Requirement. For further information, please visit: About us This exciting role is based within Natural Resources Wales' Air Quality and Noise Team , part of the Integrated Evidence Group in the Knowledge and Evidence department . You'll report directly to the Team Leader , working alongside passionate specialists who are committed to delivering high-quality evidence and expert advice that shapes environmental policy and practice across Wales. What you will do Provide support on the development and provision of modelling advice and guidance on all aspects of an air quality modelling service for Wales. Using a variety of air quality and noise modelling software to model impacts on health and the environment of aerial emitions from new and existing industrial/commercial installations. As a member of the Air Quality and Noise Team act as an expert. This will require knowledge and experience in the principles and application of air dispersion modelling in the risk assessment for regulation. It also requires the ability to analyse and interpret complex data and technical information. Co-ordinate and provide technical advice and guidance to NRW staff ensuring that local decisions are consistent and are in line with agreed government approach. Have the ability to disseminate complex technical information and data to a range of audiences from technically proficient to non-technical. You will require experience of working with industry to analyse and/or improve air quality. Support with the development of tools and procedures to facilitate data analysis and processing enabling interpretation and reporting on environmental data, and turning data into locally relevant evidence. Undertake health and safety duties and responsibilities appropriate to the post. Be committed to Natural Resources Wales Equal Opportunities and Diversity Policy , together with an understanding of how it operates within the responsibilities of the post. Be committed to your own development through the effective use of your personal development plan (known as Sgwrs). Required to take part in incident response activities. Any other reasonable duties requested commensurate with the grade of this role. Your qualifications, experience, knowledge and skills In your application and interview you will be asked to demonstrate the following skills and experience using the STAR method.Have substantial previous experience in all aspects of air quality and noise modelling in regulatory impact assessment. Be an expert in regulatory air quality and noise modelling. Have good analytical skills and modelling results interpretation. Be an excellent communicator, be able to demonstrate effective interpersonal skills and be a strong team worker. Have a degree in a numerate subject or a degree with a significant amount of numerate content is essential. Welsh Language level requirements Essential: Level A1 - Entry level Welsh language levels Please note if you do not meet the A1 requirement i.e., ability to understand basic phrases and ability to pronounce Welsh names correctly, then NRW offers a variety of learning options and staff support to help you meet these minimal requirements during the course of your employment with us. Benefits This role will offer a range of benefits, including: Civil Service Pension Scheme offering employer contributions of 28.97% (successful internal staff will remain in their current pension scheme) 28 days annual leave, rising to 33 days generous leave entitlements for all your life needs commitment to professional development health and wellbeing benefits and support weekly wellbeing hour to use as you choose See full details for all the employee benefits you will receive. Please keep reading We're passionate about creating a diverse workforce and positively encourage applications from under-represented communities. We embrace equality of opportunity irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We are committed to equal opportunities, and we guarantee interviews for candidates with disabilities who meet the minimum selection criteria. We want to attract and retain talented and highly skilled staff, so we make sure that our pay scales remain competitive. We advertise the full pay scale on our job descriptions. Appointed candidates start at the first point of the pay scale and annual increments are paid each year. We want our staff to grow professionally and personally. From leadership development to access to further and higher education courses, our staff have opportunities to expand their knowledge on variety of topics, stay current in their field and continue to learn as their career progresses. We are a Bilingual organisation which complies with the Welsh Language Standards . Welsh language skills are considered an asset to NRW, and we encourage and support staff to learn, develop and use their Welsh language skills. , GGL, ENV
Feb 03, 2026
Full time
The role We're looking for a skilled and motivated individual to: Support the development of NRW's approach to regulatory air quality and noise impact modelling assessment , creating practical guidance and tools that support consistent and effective delivery. Provide expert advice and support to NRW teams , applying your technical knowledge and understanding of environmental legislation and regulation. Stay ahead of sector developments , identifying emerging trends and assessing their implications for NRW's regulation in terms of air quality. This is a fantastic opportunity to make a real impact in a role that combines technical expertise, strategic thinking, and collaboration. As an organisation we support flexible working. You will be contracted to the nearest NRW office to your home and a suitable hybrid working pattern will be agreed on appointment. Any regular face to face meetings or training will be planned in advance. To make an informal enquiry about this role, please contact Jiping Shi at Interviews will take place through Microsoft Teams Successful applicants will be subject to a satisfactory Disclosure and Barring Service Check (DBS) check. Appointments are normally made within 4 to 8 weeks of the closing date. : This role meets the criteria for sponsorship under the Skilled Worker visa route. Natural Resources Wales welcomes applications from non-UK citizens who are eligible to apply under this route, subject to confirmation by the Home Office. Please note that while we may be able to support the Certificate of Sponsorship required for a visa application, the organisation does not cover the cost of the visa itself, including any associated fees for dependants. The applicant must still meet the UK Skilled Worker Visa Eligibility and Requirement. For further information, please visit: About us This exciting role is based within Natural Resources Wales' Air Quality and Noise Team , part of the Integrated Evidence Group in the Knowledge and Evidence department . You'll report directly to the Team Leader , working alongside passionate specialists who are committed to delivering high-quality evidence and expert advice that shapes environmental policy and practice across Wales. What you will do Provide support on the development and provision of modelling advice and guidance on all aspects of an air quality modelling service for Wales. Using a variety of air quality and noise modelling software to model impacts on health and the environment of aerial emitions from new and existing industrial/commercial installations. As a member of the Air Quality and Noise Team act as an expert. This will require knowledge and experience in the principles and application of air dispersion modelling in the risk assessment for regulation. It also requires the ability to analyse and interpret complex data and technical information. Co-ordinate and provide technical advice and guidance to NRW staff ensuring that local decisions are consistent and are in line with agreed government approach. Have the ability to disseminate complex technical information and data to a range of audiences from technically proficient to non-technical. You will require experience of working with industry to analyse and/or improve air quality. Support with the development of tools and procedures to facilitate data analysis and processing enabling interpretation and reporting on environmental data, and turning data into locally relevant evidence. Undertake health and safety duties and responsibilities appropriate to the post. Be committed to Natural Resources Wales Equal Opportunities and Diversity Policy , together with an understanding of how it operates within the responsibilities of the post. Be committed to your own development through the effective use of your personal development plan (known as Sgwrs). Required to take part in incident response activities. Any other reasonable duties requested commensurate with the grade of this role. Your qualifications, experience, knowledge and skills In your application and interview you will be asked to demonstrate the following skills and experience using the STAR method.Have substantial previous experience in all aspects of air quality and noise modelling in regulatory impact assessment. Be an expert in regulatory air quality and noise modelling. Have good analytical skills and modelling results interpretation. Be an excellent communicator, be able to demonstrate effective interpersonal skills and be a strong team worker. Have a degree in a numerate subject or a degree with a significant amount of numerate content is essential. Welsh Language level requirements Essential: Level A1 - Entry level Welsh language levels Please note if you do not meet the A1 requirement i.e., ability to understand basic phrases and ability to pronounce Welsh names correctly, then NRW offers a variety of learning options and staff support to help you meet these minimal requirements during the course of your employment with us. Benefits This role will offer a range of benefits, including: Civil Service Pension Scheme offering employer contributions of 28.97% (successful internal staff will remain in their current pension scheme) 28 days annual leave, rising to 33 days generous leave entitlements for all your life needs commitment to professional development health and wellbeing benefits and support weekly wellbeing hour to use as you choose See full details for all the employee benefits you will receive. Please keep reading We're passionate about creating a diverse workforce and positively encourage applications from under-represented communities. We embrace equality of opportunity irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We are committed to equal opportunities, and we guarantee interviews for candidates with disabilities who meet the minimum selection criteria. We want to attract and retain talented and highly skilled staff, so we make sure that our pay scales remain competitive. We advertise the full pay scale on our job descriptions. Appointed candidates start at the first point of the pay scale and annual increments are paid each year. We want our staff to grow professionally and personally. From leadership development to access to further and higher education courses, our staff have opportunities to expand their knowledge on variety of topics, stay current in their field and continue to learn as their career progresses. We are a Bilingual organisation which complies with the Welsh Language Standards . Welsh language skills are considered an asset to NRW, and we encourage and support staff to learn, develop and use their Welsh language skills. , GGL, ENV
Title: Operations and Administration Manager Location: Birmingham, United Kingdom Type: Full-time Benefits: Company car, holiday pay, company pension Do you thrive in a fast-paced environment and are passionate about exceeding expectations? Are you a proven leader with a record of leading and building high-performing teams? If so, Diaspora Insurance seeks someone qualified to join our dynamic team as an Operations and Administration Manager! Destiny Finance Ltd t/a Diaspora Insurance is a consultancy firm based in Birmingham, United Kingdom, that specialises in the designing, marketing and distribution of insurance products & risk management solutions targeted at foreign nationals living and working in developed markets like the UK, EU, North America, Canada, Australia & New Zealand. You will be joining a dynamic and ambitious firm focused on making a huge impact on expatriate communities in terms of managing their insurable risks. About The Role The Operations & Admin Manager (OAM) reports to the Channels Director. This role is critical in ensuring that all processes are efficient, compliant, and aligned with the company's strategic goals. The Insurance Operations Manager will be responsible for managing teams, streamlining workflows, and ensuring customer satisfaction while adhering to industry regulations. They will oversee the daily operations of Diaspora Insurance, enforce company policies, ensure smooth functioning of administrative processes and efficient delivery of services to clients and all stakeholders. They are jointly responsible for managing budgets, implementing policies and procedures, and supervising staff. This role involves coordinating stakeholders, service providers, department heads and managers, conducting audits, and providing administrative support to company directors. Key Responsibilities of an Insurance Operations and Administration Manager Overseeing daily operations: This includes ensuring all departments are running smoothly and efficiently. Client acquisition, that is, from pre-sale engagements, onboarding processes and systems to post-sale customer service, including claims management. Asset management, including all fixed assets and movable ones like cars (register, service tracking, insurance, car trackers, etc.), laptops, mobile phones, tablets, cameras, and merchandise, where stock control and tracking are critical. Diaspora Insurance House building management - contractors and service providers management, building systems (fire, security, insurance, etc.) management, supplies management, expenditure control Diaspora Insurance House building usage - optimal office space allocation, including office events approval, coordination and management Liaise and co-ordinate with line managers or heads of departments to review duties and understand business units' functions, align business processes, and enhance operational efficiency. Managing budgets and expenditures: Reviewing and monitoring financial performance, preparing operational plans, and ensuring adherence to budgetary allocations. Creating systems to discourage unplanned expenditure and accountability for money spent. Creating expenditure approval structure and levels. Implementing policies and procedures: Developing and/or enforcing all approved company policies and procedures to ensure consistency and compliance. Assessing and recommending areas that need improvement and policing. Supervising staff: Participate in hiring, training, and managing staff to ensure they are performing their duties effectively and adhering to company policies. Supporting human resources management and optimal deployment. Overseeing HR systems, including staff rota and attendance in liaison with line managers. Providing administrative support: Assisting with administrative tasks, such as coordinating with partners and stakeholders, performing file audits, and offering administrative support to company directors. Managing client relationships: Acting as a liaison between clients, service providers, stakeholders, and internal teams to ensure smooth operations and address client concerns. Ensuring compliance: Monitoring compliance with relevant regulations and policies in liaison with Compliance Department and making sure we have a system to log and track all key tasks in the Compliance Department. Client communication: Communicating with clients, brokers, and other stakeholders to address inquiries, resolve issues, and ensure client satisfaction. Ensuring we have a system to log and track all tasks within the system and HR infrastructure, as well as actual customer support in the Customer Care Department. Finance & Accounts Department: Making sure we have a system to log and track all tasks on the system and hr. infrastructure, and actual day-to-day work and submissions in the Finance & Accounts Dept. Liaising with the Finance Manager to make sure systems are in place to monitor and produce all relevant reports. Specific tasks within the insurance industry Claims management: Overseeing the claims process, including verifying coverage, processing claims, and ensuring compliance with policies and regulations. Policy management: Managing policy documents, tracking policy alterations, and preparing application and administrative records. Underwriting operations: Processing underwriting data, ensuring accuracy and timeliness, and adhering to industry practices and regulations. Renewal processes: Coordinating the end-to-end insurance process, including the issuance of insurance documents and ensuring timely renewals of policies Qualifications and Skills Education: A bachelor's degree in business administration, insurance, or a related field is typically required. An MBA is an added advantage. Experience: Minimum of 5 years relevant experience in insurance operations, administration, or claims management is essential. Skills: Strong organisational, communication, and problem-solving skills are crucial. Knowledge: Knowledge of insurance products, policies, and regulation is required. Leadership: Proven leadership and team management skills. Other: Experience with relevant software and systems is a plus. Diaspora Insurance is a trading name of Destiny Finance Ltd, a company registered in England and Wales (Company Registration No. ). Authorised and regulated by the Financial Conduct Authority, FCA Registration 795897. This page includes some financial promotions. Some content is for informational purposes only and should not be considered financial advice.
Feb 03, 2026
Full time
Title: Operations and Administration Manager Location: Birmingham, United Kingdom Type: Full-time Benefits: Company car, holiday pay, company pension Do you thrive in a fast-paced environment and are passionate about exceeding expectations? Are you a proven leader with a record of leading and building high-performing teams? If so, Diaspora Insurance seeks someone qualified to join our dynamic team as an Operations and Administration Manager! Destiny Finance Ltd t/a Diaspora Insurance is a consultancy firm based in Birmingham, United Kingdom, that specialises in the designing, marketing and distribution of insurance products & risk management solutions targeted at foreign nationals living and working in developed markets like the UK, EU, North America, Canada, Australia & New Zealand. You will be joining a dynamic and ambitious firm focused on making a huge impact on expatriate communities in terms of managing their insurable risks. About The Role The Operations & Admin Manager (OAM) reports to the Channels Director. This role is critical in ensuring that all processes are efficient, compliant, and aligned with the company's strategic goals. The Insurance Operations Manager will be responsible for managing teams, streamlining workflows, and ensuring customer satisfaction while adhering to industry regulations. They will oversee the daily operations of Diaspora Insurance, enforce company policies, ensure smooth functioning of administrative processes and efficient delivery of services to clients and all stakeholders. They are jointly responsible for managing budgets, implementing policies and procedures, and supervising staff. This role involves coordinating stakeholders, service providers, department heads and managers, conducting audits, and providing administrative support to company directors. Key Responsibilities of an Insurance Operations and Administration Manager Overseeing daily operations: This includes ensuring all departments are running smoothly and efficiently. Client acquisition, that is, from pre-sale engagements, onboarding processes and systems to post-sale customer service, including claims management. Asset management, including all fixed assets and movable ones like cars (register, service tracking, insurance, car trackers, etc.), laptops, mobile phones, tablets, cameras, and merchandise, where stock control and tracking are critical. Diaspora Insurance House building management - contractors and service providers management, building systems (fire, security, insurance, etc.) management, supplies management, expenditure control Diaspora Insurance House building usage - optimal office space allocation, including office events approval, coordination and management Liaise and co-ordinate with line managers or heads of departments to review duties and understand business units' functions, align business processes, and enhance operational efficiency. Managing budgets and expenditures: Reviewing and monitoring financial performance, preparing operational plans, and ensuring adherence to budgetary allocations. Creating systems to discourage unplanned expenditure and accountability for money spent. Creating expenditure approval structure and levels. Implementing policies and procedures: Developing and/or enforcing all approved company policies and procedures to ensure consistency and compliance. Assessing and recommending areas that need improvement and policing. Supervising staff: Participate in hiring, training, and managing staff to ensure they are performing their duties effectively and adhering to company policies. Supporting human resources management and optimal deployment. Overseeing HR systems, including staff rota and attendance in liaison with line managers. Providing administrative support: Assisting with administrative tasks, such as coordinating with partners and stakeholders, performing file audits, and offering administrative support to company directors. Managing client relationships: Acting as a liaison between clients, service providers, stakeholders, and internal teams to ensure smooth operations and address client concerns. Ensuring compliance: Monitoring compliance with relevant regulations and policies in liaison with Compliance Department and making sure we have a system to log and track all key tasks in the Compliance Department. Client communication: Communicating with clients, brokers, and other stakeholders to address inquiries, resolve issues, and ensure client satisfaction. Ensuring we have a system to log and track all tasks within the system and HR infrastructure, as well as actual customer support in the Customer Care Department. Finance & Accounts Department: Making sure we have a system to log and track all tasks on the system and hr. infrastructure, and actual day-to-day work and submissions in the Finance & Accounts Dept. Liaising with the Finance Manager to make sure systems are in place to monitor and produce all relevant reports. Specific tasks within the insurance industry Claims management: Overseeing the claims process, including verifying coverage, processing claims, and ensuring compliance with policies and regulations. Policy management: Managing policy documents, tracking policy alterations, and preparing application and administrative records. Underwriting operations: Processing underwriting data, ensuring accuracy and timeliness, and adhering to industry practices and regulations. Renewal processes: Coordinating the end-to-end insurance process, including the issuance of insurance documents and ensuring timely renewals of policies Qualifications and Skills Education: A bachelor's degree in business administration, insurance, or a related field is typically required. An MBA is an added advantage. Experience: Minimum of 5 years relevant experience in insurance operations, administration, or claims management is essential. Skills: Strong organisational, communication, and problem-solving skills are crucial. Knowledge: Knowledge of insurance products, policies, and regulation is required. Leadership: Proven leadership and team management skills. Other: Experience with relevant software and systems is a plus. Diaspora Insurance is a trading name of Destiny Finance Ltd, a company registered in England and Wales (Company Registration No. ). Authorised and regulated by the Financial Conduct Authority, FCA Registration 795897. This page includes some financial promotions. Some content is for informational purposes only and should not be considered financial advice.
We have an exciting opportunity for an experienced Head of Communications to come and join our team providing maternity cover until January 2027 during a period of organisational growth. Location - This role is mainly working from home with one day a week in our London office (usually a Monday). Occasional travel to our other programme sites (currently Stoke-On-Trent, Redcar, Middlesbrough and Scotland) will also be required. Salary - Circa £60,000 Employment Type - Fixed term until January 2027, 35 hours per week Team - Communications team About you We are looking for someone who can demonstrate the following: Strong experience in strategic communications, ideally within a start-up, growing, complex or place-based organisation. Experience setting up and embedding communications functions, including establishing foundations and building approaches as priorities evolve. Significant experience in people leadership, including developing others and building a strong, collaborative working culture. Experience influencing senior stakeholders and working with an SLT, including supporting government policy, media, funding and influence related activity. Strong content, storytelling and copywriting expertise and the ability to communicate a clear organisational narrative. About the role The responsibilities of this role include: Overseeing and ensuring the delivery of national and local communications strategies and plans, including national content activity and priority local campaigns and stakeholder engagement. Leading the set-up and embedding of new place-based communications functions. Leading and overseeing the planning and delivery of Thrive at Five's 2026 Impact Report, communications relating to evaluations and learning, and our fifth-year anniversary, working closely with evaluation and fundraising colleagues. Maintaining and strengthening relationships with key national and local stakeholders in line with our communications strategy and goals. Providing professional and operational leadership and coaching to the wider Communications team to ensure they deliver to a high standard. About us Thrive at Five is a national charity focused on giving every child the best possible start in life. We know the foundations for life and learning are built in the earliest years, from pregnancy to five. By working alongside families, communities and local partners, we help build stronger, more connected support for parents, so more children get what they need to thrive and reach a good level of development by age five. Thrive at Five is a relatively young organisation but with an already strong national and political profile, having been called out in Parliament for our ways of working in Stoke-on-Trent and invited to be interviewed at the 2025 Civil Society Summit by the Secretary of State for Education. We have grown rapidly in our first four years, with a growing team of nearly 40 across the country. 2026 will be a year of further growth and milestones for the charity as we celebrate our fifth-year anniversary and expand into our third and fourth regions. This will involve recruiting for a new teams, establishing our programmes and beginning to co-design and implement our work in partnership with communities. About our benefits Pension contributions - We will contribute 3% and you can contribute 5% towards your pension through NEST. Hybrid working with one anchor day a week in our central London office near to Victoria train station, coach station and underground. 25 annual leave days per year plus bank holidays. In addition to your laptop and phone provided by us, you can also receive a £100 contribution towards your home-working set up. £100 contribution towards your professional body membership Please note that as this role is subject to a successful Basic Level Disclosure check through the Disclosure and Barring Service (DBS). If you have any unspent convictions, but wish to apply for this role, please advise us in your application. The successful candidate will also need to provide satisfactory references and current right to work in the UK. To apply for this role, please submit your cover letter and CV by following the Apply Now button. Applications will be reviewed and shortlisted as they are received. While the closing date is midnight on Wednesday, 18 February 2026, we may close the vacancy earlier if a suitable candidate is identified. If you have any questions about this role, please contact .
Feb 03, 2026
Full time
We have an exciting opportunity for an experienced Head of Communications to come and join our team providing maternity cover until January 2027 during a period of organisational growth. Location - This role is mainly working from home with one day a week in our London office (usually a Monday). Occasional travel to our other programme sites (currently Stoke-On-Trent, Redcar, Middlesbrough and Scotland) will also be required. Salary - Circa £60,000 Employment Type - Fixed term until January 2027, 35 hours per week Team - Communications team About you We are looking for someone who can demonstrate the following: Strong experience in strategic communications, ideally within a start-up, growing, complex or place-based organisation. Experience setting up and embedding communications functions, including establishing foundations and building approaches as priorities evolve. Significant experience in people leadership, including developing others and building a strong, collaborative working culture. Experience influencing senior stakeholders and working with an SLT, including supporting government policy, media, funding and influence related activity. Strong content, storytelling and copywriting expertise and the ability to communicate a clear organisational narrative. About the role The responsibilities of this role include: Overseeing and ensuring the delivery of national and local communications strategies and plans, including national content activity and priority local campaigns and stakeholder engagement. Leading the set-up and embedding of new place-based communications functions. Leading and overseeing the planning and delivery of Thrive at Five's 2026 Impact Report, communications relating to evaluations and learning, and our fifth-year anniversary, working closely with evaluation and fundraising colleagues. Maintaining and strengthening relationships with key national and local stakeholders in line with our communications strategy and goals. Providing professional and operational leadership and coaching to the wider Communications team to ensure they deliver to a high standard. About us Thrive at Five is a national charity focused on giving every child the best possible start in life. We know the foundations for life and learning are built in the earliest years, from pregnancy to five. By working alongside families, communities and local partners, we help build stronger, more connected support for parents, so more children get what they need to thrive and reach a good level of development by age five. Thrive at Five is a relatively young organisation but with an already strong national and political profile, having been called out in Parliament for our ways of working in Stoke-on-Trent and invited to be interviewed at the 2025 Civil Society Summit by the Secretary of State for Education. We have grown rapidly in our first four years, with a growing team of nearly 40 across the country. 2026 will be a year of further growth and milestones for the charity as we celebrate our fifth-year anniversary and expand into our third and fourth regions. This will involve recruiting for a new teams, establishing our programmes and beginning to co-design and implement our work in partnership with communities. About our benefits Pension contributions - We will contribute 3% and you can contribute 5% towards your pension through NEST. Hybrid working with one anchor day a week in our central London office near to Victoria train station, coach station and underground. 25 annual leave days per year plus bank holidays. In addition to your laptop and phone provided by us, you can also receive a £100 contribution towards your home-working set up. £100 contribution towards your professional body membership Please note that as this role is subject to a successful Basic Level Disclosure check through the Disclosure and Barring Service (DBS). If you have any unspent convictions, but wish to apply for this role, please advise us in your application. The successful candidate will also need to provide satisfactory references and current right to work in the UK. To apply for this role, please submit your cover letter and CV by following the Apply Now button. Applications will be reviewed and shortlisted as they are received. While the closing date is midnight on Wednesday, 18 February 2026, we may close the vacancy earlier if a suitable candidate is identified. If you have any questions about this role, please contact .
Head of Marketing & New Business - Coley Porter Bell London We're Coley Porter Bell, a global branding agency based in London and New York, and we've been helping world famous brands discover their Unordinary Idea for almost 50 years. Whether its multi-national businesses or local heroes, we harness the power of Unordinary Ideas to accelerate growth for ambitious brands. We're a friendly, down-to-earth team, backed by a global network. A big agency engine with a smaller agency experience: We offer strategic rigour, global talent and cutting-edge technology. You'll access a senior yet nimble team for a highly personalised, collaborative experience. Fiercely collaborative yet joyously independent thinkers: We deliver creative strategy and strategic creative. We recruit free thinkers and individual experts to foster a culture where your Unordinary Idea can grow. A blend of human craft and tech-fuelled creativity: We combine brilliant craftspeople with a real understanding of today's technology. We'll deliver your brand in an immersive and engaging way. What we're looking for The Head of New Business and Marketing is a pivotal leadership role responsible for driving new business acquisition, enhancing Coley Porter Bell's and CBA's brand reputation, and fostering strategic partnerships to fuel our continued growth and success. This individual will work closely with the CEOS of London and New York a s well as the broader team to generate awareness, and cultivate leads. You will also work closely with the Head of Marketing and New Business at CBA Paris, the largest office of the network. We want to ensure that we create efficiencies globally with our new business and marketing efforts. The role demands a unique blend of strategic thinking, creative execution, strong communication skills, and a proactive approach to relationship building, both internally and externally, across the UK and US markets. You will be supported by the UK CEO's PA who is heavily involved in our marketing and new business efforts and is keen to grow those capabilities. You will also have support from a strategy partner and our ECD as well as the broader agency team who have all been engaged in our marketing and new business efforts in the absence of this role. What you'll do Lead New Business Strategy:Develop and execute comprehensive new business strategies for the UK and US, overseeing the entire sales funnel from targeted outreach (e.g., Sales Navigator) to proposal development and deal closure. Champion Brand & Reputation:Amplify the CPB and CBA brands, ensuring we are "talkworthy" among prospective clients, industry peers, and talent through PR, content marketing, and industry events. Drive Marketing & Content:Create and implement integrated marketing strategies, producing compelling content (newsletters, LinkedIn, case studies, thought leadership) that embodies our "Unordinary Ideas." Manage our relationship with the PR agency. Optimize Digital Presence:Manage and enhance our websites and critical online touchpoints (e.g., WPP directory, CBA newsletter) for engagement and SEO, contributing to global digital strategy. Foster Client Growth:Collaborate with Client Service leaders to leverage marketing materials for client growth initiatives and identify opportunities to expand services within existing accounts. Leverage Network Power:Actively engage with Landor and WPP growth initiatives, building relationships and utilizing the network's capabilities to enhance our offerings. Report & Analyze:Provide regular, insightful reporting on new business, marketing performance, and website/social media analytics to inform continuous improvement. What you'll need Considerable experience in a Senior Marketing & Business Development leadership role within a creative/branding agency or professional services environment. Exceptional strategic thinkingwith a proven track record of driving significant new business growth and enhancing brand reputation, demonstrating measurable ROI. Excellent communication & relationship building skills:Ability to influence, deliver impactful presentations, and foster strong, lasting connections with clients, partners, and internal teams. Expertise in digital marketing & content creation:Solid understanding of SEO, social media, email marketing, and analytics. Proven ability to craft compelling, high-quality content for various channels. Highly analytical & organised:Strong project management skills, capable of interpreting data, identifying trends, and driving strategic decisions. Experience navigating complex organizations:Proven ability to thrive in a matrixed environment (WPP network preferred), leveraging global resources effectively. Familiarity with thebrand design industry(US & UK), experience managing PR agencies, and a genuine passion for "unordinary ideas." Proficiency with CRM (e.g., Sugar), marketing automation tools, and MS Office Suite. We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we've adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. Coley Porter Bell, a WPP company, is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. At Landor we are an equal opportunities employer. We believe in creating a dynamic work environment that values diversity, equity and inclusion. We strive to recruit from a diverse slate of candidates and foster an environment which provides the right conditions for long term success. We welcome all applications regardless of race, colour, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation and physical or mental disability. Help us build a more inclusive Landor. We're committed to creating a workplace where everyone feels welcome and respected. Your anonymous responses to these demographic questions help us track our progress and ensure we're building a truly diverse and inclusive team.
Feb 03, 2026
Full time
Head of Marketing & New Business - Coley Porter Bell London We're Coley Porter Bell, a global branding agency based in London and New York, and we've been helping world famous brands discover their Unordinary Idea for almost 50 years. Whether its multi-national businesses or local heroes, we harness the power of Unordinary Ideas to accelerate growth for ambitious brands. We're a friendly, down-to-earth team, backed by a global network. A big agency engine with a smaller agency experience: We offer strategic rigour, global talent and cutting-edge technology. You'll access a senior yet nimble team for a highly personalised, collaborative experience. Fiercely collaborative yet joyously independent thinkers: We deliver creative strategy and strategic creative. We recruit free thinkers and individual experts to foster a culture where your Unordinary Idea can grow. A blend of human craft and tech-fuelled creativity: We combine brilliant craftspeople with a real understanding of today's technology. We'll deliver your brand in an immersive and engaging way. What we're looking for The Head of New Business and Marketing is a pivotal leadership role responsible for driving new business acquisition, enhancing Coley Porter Bell's and CBA's brand reputation, and fostering strategic partnerships to fuel our continued growth and success. This individual will work closely with the CEOS of London and New York a s well as the broader team to generate awareness, and cultivate leads. You will also work closely with the Head of Marketing and New Business at CBA Paris, the largest office of the network. We want to ensure that we create efficiencies globally with our new business and marketing efforts. The role demands a unique blend of strategic thinking, creative execution, strong communication skills, and a proactive approach to relationship building, both internally and externally, across the UK and US markets. You will be supported by the UK CEO's PA who is heavily involved in our marketing and new business efforts and is keen to grow those capabilities. You will also have support from a strategy partner and our ECD as well as the broader agency team who have all been engaged in our marketing and new business efforts in the absence of this role. What you'll do Lead New Business Strategy:Develop and execute comprehensive new business strategies for the UK and US, overseeing the entire sales funnel from targeted outreach (e.g., Sales Navigator) to proposal development and deal closure. Champion Brand & Reputation:Amplify the CPB and CBA brands, ensuring we are "talkworthy" among prospective clients, industry peers, and talent through PR, content marketing, and industry events. Drive Marketing & Content:Create and implement integrated marketing strategies, producing compelling content (newsletters, LinkedIn, case studies, thought leadership) that embodies our "Unordinary Ideas." Manage our relationship with the PR agency. Optimize Digital Presence:Manage and enhance our websites and critical online touchpoints (e.g., WPP directory, CBA newsletter) for engagement and SEO, contributing to global digital strategy. Foster Client Growth:Collaborate with Client Service leaders to leverage marketing materials for client growth initiatives and identify opportunities to expand services within existing accounts. Leverage Network Power:Actively engage with Landor and WPP growth initiatives, building relationships and utilizing the network's capabilities to enhance our offerings. Report & Analyze:Provide regular, insightful reporting on new business, marketing performance, and website/social media analytics to inform continuous improvement. What you'll need Considerable experience in a Senior Marketing & Business Development leadership role within a creative/branding agency or professional services environment. Exceptional strategic thinkingwith a proven track record of driving significant new business growth and enhancing brand reputation, demonstrating measurable ROI. Excellent communication & relationship building skills:Ability to influence, deliver impactful presentations, and foster strong, lasting connections with clients, partners, and internal teams. Expertise in digital marketing & content creation:Solid understanding of SEO, social media, email marketing, and analytics. Proven ability to craft compelling, high-quality content for various channels. Highly analytical & organised:Strong project management skills, capable of interpreting data, identifying trends, and driving strategic decisions. Experience navigating complex organizations:Proven ability to thrive in a matrixed environment (WPP network preferred), leveraging global resources effectively. Familiarity with thebrand design industry(US & UK), experience managing PR agencies, and a genuine passion for "unordinary ideas." Proficiency with CRM (e.g., Sugar), marketing automation tools, and MS Office Suite. We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we've adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. Coley Porter Bell, a WPP company, is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. At Landor we are an equal opportunities employer. We believe in creating a dynamic work environment that values diversity, equity and inclusion. We strive to recruit from a diverse slate of candidates and foster an environment which provides the right conditions for long term success. We welcome all applications regardless of race, colour, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation and physical or mental disability. Help us build a more inclusive Landor. We're committed to creating a workplace where everyone feels welcome and respected. Your anonymous responses to these demographic questions help us track our progress and ensure we're building a truly diverse and inclusive team.
Head of Campaigns and Voter Materials Basis: Permanent, Full time 36 hours per week Salary: £71,618 - £75,693 London-based employees receive an additional £3,217 London weighting. A £312 tax-free working from home allowance is also payable annually. Location: London, Cardiff, Belfast or Edinburgh (Hybrid - min. 2 days in office) or Remote (UK) Benefits: Outstanding benefits including Civil Service Pension Scheme, flexible working, 28+ days holiday, and more. About the Electoral Commission The Electoral Commission is the UK's independent body overseeing elections and regulating political finance. Everything we do is about ensuring trust, participation, and integrity in the democratic process. As we enter a bold new chapter under our five-year Corporate Plan, we are increasing our workforce and transforming how we plan and deliver core services. About the role This is a senior leadership role with national impact. As Head of Campaigns and Voter Materials, you will lead the design and delivery of the Commission's high-profile public awareness campaigns, ensuring voters across the UK have clear, accurate and timely information about elections and how to take part. You will also oversee the Commission's voter forms function, ensuring all materials meet legislative requirements, are accessible, and support both voters and electoral administrators. Key aspects of the role include: Setting the strategic direction for UK-wide public awareness campaigns, adapting content in response to legislative change, so that voters have accurate, up-to-date information. Leading the delivery of high-profile, multi-million-pound campaigns that drive voter registration, participation and engagement. Acting as the senior client for creative and media buying agencies, ensuring strong performance, evaluation and value for money. Overseeing the development and maintenance of accurate, accessible voter forms. Managing significant budgets, forecasting spend, and ensuring campaign activity remains within statutory limits. Providing inclusive, visible leadership to a multidisciplinary team, fostering a culture of collaboration, innovation and continuous improvement. This role plays a critical part in helping voters confidently participate in elections and in supporting the resilience of the UK's democratic system. About the team You will lead the Campaigns and Voter Materials Team, a specialist team combining expertise in public communications, marketing, and accessibility. The team works collaboratively across the Commission and with external partners to deliver campaigns and materials that are evidence-based, inclusive and trusted by voters and stakeholders. The culture is professional, supportive and outward-looking, with a strong focus on learning, innovation and continuous improvement. Who we're looking for This role would suit an experienced senior communications or campaigns leader who is motivated by public impact and complex national delivery. You are likely to bring: Significant experience leading large-scale public awareness or marketing campaigns, including paid-for advertising. Strong understanding of applying behavioural science and insight to improve campaign effectiveness. Proven experience managing agency contracts and complex supplier relationships. Confidence managing substantial budgets and operating within statutory or regulatory constraints. A track record of inclusive leadership, developing high-performing teams through change. The ability to interpret legislative or policy change and translate it into clear, effective public communications. Desirable: Behavioural change campaigns experience Agency experience of working with Public Sector Clients Central Government campaign experience Experience working in a regulated, public sector or politically sensitive environment would be advantageous, but is not essential. Why work for us? This is a rare opportunity to shape campaigns seen by millions of people across the UK and to make a direct contribution to democratic participation. We offer a strong total reward package, including: Flexible working and hybrid model (40% office minimum) 28 rising to 30 days annual leave + bank holidays Civil Service pension scheme (28.97% employer contribution) Study support for professional qualifications Ongoing learning and development opportunities Ride2Work, eye care vouchers and more How to apply We are committed to fair and inclusive recruitment. To help reduce unconscious bias and ensure all applicants are assessed solely on their skills, knowledge and experience, we use an anonymous recruitment process. When applying, please provide an anonymised CV which omits your protected characteristics and any personally identifiable information: Do not include: Your date of birth or age Gender, ethnicity, nationality or other personal identifiers A photo of yourself Remove educational dates as these are a clear indication of your age There is no requirement to include your primary education details. Do include: Your employment history including employers and dates of employment Explanation for gaps in your history Your duties, responsibilities and achievements If your CV contains personal details (such as your name or contact information), we will be unable to consider your application. Please double-check your documents before submitting, including the file name you use to save and upload your CV. Supporting disabled applicants Key dates Application deadline: 18th January 2026 (23:59) Interviews (1st stage): Week commencing 26th January 2026 Interviews (2nd stage): Week commencing 2nd February 2026 Anticipated start date: 4th May 2026 Applicants applying for a London-based role should expect to attend interviews in person. For applicants in devolved nations, interviews may be conducted virtually via Microsoft Teams.
Feb 03, 2026
Full time
Head of Campaigns and Voter Materials Basis: Permanent, Full time 36 hours per week Salary: £71,618 - £75,693 London-based employees receive an additional £3,217 London weighting. A £312 tax-free working from home allowance is also payable annually. Location: London, Cardiff, Belfast or Edinburgh (Hybrid - min. 2 days in office) or Remote (UK) Benefits: Outstanding benefits including Civil Service Pension Scheme, flexible working, 28+ days holiday, and more. About the Electoral Commission The Electoral Commission is the UK's independent body overseeing elections and regulating political finance. Everything we do is about ensuring trust, participation, and integrity in the democratic process. As we enter a bold new chapter under our five-year Corporate Plan, we are increasing our workforce and transforming how we plan and deliver core services. About the role This is a senior leadership role with national impact. As Head of Campaigns and Voter Materials, you will lead the design and delivery of the Commission's high-profile public awareness campaigns, ensuring voters across the UK have clear, accurate and timely information about elections and how to take part. You will also oversee the Commission's voter forms function, ensuring all materials meet legislative requirements, are accessible, and support both voters and electoral administrators. Key aspects of the role include: Setting the strategic direction for UK-wide public awareness campaigns, adapting content in response to legislative change, so that voters have accurate, up-to-date information. Leading the delivery of high-profile, multi-million-pound campaigns that drive voter registration, participation and engagement. Acting as the senior client for creative and media buying agencies, ensuring strong performance, evaluation and value for money. Overseeing the development and maintenance of accurate, accessible voter forms. Managing significant budgets, forecasting spend, and ensuring campaign activity remains within statutory limits. Providing inclusive, visible leadership to a multidisciplinary team, fostering a culture of collaboration, innovation and continuous improvement. This role plays a critical part in helping voters confidently participate in elections and in supporting the resilience of the UK's democratic system. About the team You will lead the Campaigns and Voter Materials Team, a specialist team combining expertise in public communications, marketing, and accessibility. The team works collaboratively across the Commission and with external partners to deliver campaigns and materials that are evidence-based, inclusive and trusted by voters and stakeholders. The culture is professional, supportive and outward-looking, with a strong focus on learning, innovation and continuous improvement. Who we're looking for This role would suit an experienced senior communications or campaigns leader who is motivated by public impact and complex national delivery. You are likely to bring: Significant experience leading large-scale public awareness or marketing campaigns, including paid-for advertising. Strong understanding of applying behavioural science and insight to improve campaign effectiveness. Proven experience managing agency contracts and complex supplier relationships. Confidence managing substantial budgets and operating within statutory or regulatory constraints. A track record of inclusive leadership, developing high-performing teams through change. The ability to interpret legislative or policy change and translate it into clear, effective public communications. Desirable: Behavioural change campaigns experience Agency experience of working with Public Sector Clients Central Government campaign experience Experience working in a regulated, public sector or politically sensitive environment would be advantageous, but is not essential. Why work for us? This is a rare opportunity to shape campaigns seen by millions of people across the UK and to make a direct contribution to democratic participation. We offer a strong total reward package, including: Flexible working and hybrid model (40% office minimum) 28 rising to 30 days annual leave + bank holidays Civil Service pension scheme (28.97% employer contribution) Study support for professional qualifications Ongoing learning and development opportunities Ride2Work, eye care vouchers and more How to apply We are committed to fair and inclusive recruitment. To help reduce unconscious bias and ensure all applicants are assessed solely on their skills, knowledge and experience, we use an anonymous recruitment process. When applying, please provide an anonymised CV which omits your protected characteristics and any personally identifiable information: Do not include: Your date of birth or age Gender, ethnicity, nationality or other personal identifiers A photo of yourself Remove educational dates as these are a clear indication of your age There is no requirement to include your primary education details. Do include: Your employment history including employers and dates of employment Explanation for gaps in your history Your duties, responsibilities and achievements If your CV contains personal details (such as your name or contact information), we will be unable to consider your application. Please double-check your documents before submitting, including the file name you use to save and upload your CV. Supporting disabled applicants Key dates Application deadline: 18th January 2026 (23:59) Interviews (1st stage): Week commencing 26th January 2026 Interviews (2nd stage): Week commencing 2nd February 2026 Anticipated start date: 4th May 2026 Applicants applying for a London-based role should expect to attend interviews in person. For applicants in devolved nations, interviews may be conducted virtually via Microsoft Teams.
Senior Owned Social Brand Manager - Maybelline & NYX Professional Makeup Are you a visionary social media expert with a passion for beauty and a knack for crafting captivating digital experiences? L'Oréal is seeking a dynamic Senior Owned Social Brand Manager to spearhead the content and community strategy for two of our most iconic brands, Maybelline and NYX Professional Makeup. If you thrive on creativity, strategic thinking, and collaborative leadership, and are eager to drive engagement, foster inclusive communities, and shape the future of beauty in the digital realm, then this is your chance to make a significant impact. Join our innovative team and help us redefine beauty for millions of consumers worldwide! A DAY IN THE LIFE Lead & drive owned content & community strategy for Maybelline and NYX Professional Makeup with strategic and creative thinking Manage retained social agencies & freelancers Manage the Assistant Owned Social Manager, who is responsible for creating owned social content to achieve engagement & organic views targets across all channels. Manage the Assistant Community Manager, who is responsible for executing the community strategy for both Maybelline & NYX Professional Makeup on L'orealistar. Create best in class content briefs for content agencies, UGC creators, freelancers & VIP Influencer talent for owned channels. Live content creation: working side by side with our events team to deliver livestreams, Instagram stories & live in-feed posting Maximize VIP talent partnerships: work alongside the Influencer teams to maximize VIP talent partnerships across owned channels Social commerce: create best in-class social commerce content to support key moments across both owned & retailer channels Content Measurement: analyse and report on best performing content from campaigns and industry to drive future campaign creative. Strategize & deliver Trends for Maybelline and NYX Professional Makeup to maximise engagement on owned channels Liaise with our Consumer Market Insight team to ensure consumer insights relating to content creation are inclusive. Drive consumer centricity and community management for both brands leading the way with insights and comments/ replies Relationship management: manage key relationships with retained social WHO YOU ARE Creative: you have the ability to think outside of the box and imagine new, creative engaging content concepts, based on consumer insights. Organised: strong planning and organisation skills - with the ability to re-prioritise as required. Measured: We want to track the success of our campaigns and initiatives so projects must be able to show ROI. Accurate: You have the ability to work to a high degree of accuracy and meet deadlines. Collaborative: ability to collaborate efficiently with key stakholders - leadership of influence Proactive and Open: embracing new ideas, challenges and change with positivity and a hands on approach. Teams are the new heroes: There is no better feeling than being part of a successful and dynamic team, so even if you are Superman or Wonder Woman, you recognise that teams are the real heroes. Knowledgeable about Diversity Equity and Inclusion: you are passionate about this topic, and knowledgeable about what brands can do to ensure they are including all potential consumers in an authentic way. WHAT WE OFFER Our industry-leading award-winning benefits package shows how much we value our people. We know they're at the heart of L'Oréal's success, so we offer a fair and competitive package to help you thrive. Enjoy perks like money-saving offers, free mortgage advice, share options and an enhanced pension plan. Love our brands? You'll get up to 60% off iconic names like YSL, CeraVe, Armani, Kiehl's and Garnier! Because health matters, we offer private medical and dental insurance, discounted gym memberships, and onsite mental health support. We also provide enhanced family leave for all and up to 4 weeks of paid fertility leave, so you can prioritise what matters most. Learning is in our DNA at L'Oréal. We'll help you master your role, build skills, and access top-notch leadership programs and monthly expert talks. And there's lots more too! WHO WE ARE L'Oréal is present in 150 markets on five continents. For more than a century, L'Oréal has devoted itself solely to 'Create beauty that moves the world'; it is now the industry world leader with €29 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet. Experience the excitement of agility to shape the future of beauty; where diversity and purpose come together to create meaningful impact. In the L'Oréal Consumers Products Division, our mission is to democratize the best of beauty, which means bringing beauty to all. And for us, beauty must be sustainable. The Consumer Product Divisions holds the world's beauty brand with L'Oréal Paris, the makeup brand with Maybelline New York, the natural brand with Garnier, and NYX Professional Makeup. Beyond our four iconic global brands, we have a unique brand portfolio including others like Essie and Carols Daughter. HOW WE RECRUIT At L'Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That's the beauty of L'Oréal.
Feb 03, 2026
Full time
Senior Owned Social Brand Manager - Maybelline & NYX Professional Makeup Are you a visionary social media expert with a passion for beauty and a knack for crafting captivating digital experiences? L'Oréal is seeking a dynamic Senior Owned Social Brand Manager to spearhead the content and community strategy for two of our most iconic brands, Maybelline and NYX Professional Makeup. If you thrive on creativity, strategic thinking, and collaborative leadership, and are eager to drive engagement, foster inclusive communities, and shape the future of beauty in the digital realm, then this is your chance to make a significant impact. Join our innovative team and help us redefine beauty for millions of consumers worldwide! A DAY IN THE LIFE Lead & drive owned content & community strategy for Maybelline and NYX Professional Makeup with strategic and creative thinking Manage retained social agencies & freelancers Manage the Assistant Owned Social Manager, who is responsible for creating owned social content to achieve engagement & organic views targets across all channels. Manage the Assistant Community Manager, who is responsible for executing the community strategy for both Maybelline & NYX Professional Makeup on L'orealistar. Create best in class content briefs for content agencies, UGC creators, freelancers & VIP Influencer talent for owned channels. Live content creation: working side by side with our events team to deliver livestreams, Instagram stories & live in-feed posting Maximize VIP talent partnerships: work alongside the Influencer teams to maximize VIP talent partnerships across owned channels Social commerce: create best in-class social commerce content to support key moments across both owned & retailer channels Content Measurement: analyse and report on best performing content from campaigns and industry to drive future campaign creative. Strategize & deliver Trends for Maybelline and NYX Professional Makeup to maximise engagement on owned channels Liaise with our Consumer Market Insight team to ensure consumer insights relating to content creation are inclusive. Drive consumer centricity and community management for both brands leading the way with insights and comments/ replies Relationship management: manage key relationships with retained social WHO YOU ARE Creative: you have the ability to think outside of the box and imagine new, creative engaging content concepts, based on consumer insights. Organised: strong planning and organisation skills - with the ability to re-prioritise as required. Measured: We want to track the success of our campaigns and initiatives so projects must be able to show ROI. Accurate: You have the ability to work to a high degree of accuracy and meet deadlines. Collaborative: ability to collaborate efficiently with key stakholders - leadership of influence Proactive and Open: embracing new ideas, challenges and change with positivity and a hands on approach. Teams are the new heroes: There is no better feeling than being part of a successful and dynamic team, so even if you are Superman or Wonder Woman, you recognise that teams are the real heroes. Knowledgeable about Diversity Equity and Inclusion: you are passionate about this topic, and knowledgeable about what brands can do to ensure they are including all potential consumers in an authentic way. WHAT WE OFFER Our industry-leading award-winning benefits package shows how much we value our people. We know they're at the heart of L'Oréal's success, so we offer a fair and competitive package to help you thrive. Enjoy perks like money-saving offers, free mortgage advice, share options and an enhanced pension plan. Love our brands? You'll get up to 60% off iconic names like YSL, CeraVe, Armani, Kiehl's and Garnier! Because health matters, we offer private medical and dental insurance, discounted gym memberships, and onsite mental health support. We also provide enhanced family leave for all and up to 4 weeks of paid fertility leave, so you can prioritise what matters most. Learning is in our DNA at L'Oréal. We'll help you master your role, build skills, and access top-notch leadership programs and monthly expert talks. And there's lots more too! WHO WE ARE L'Oréal is present in 150 markets on five continents. For more than a century, L'Oréal has devoted itself solely to 'Create beauty that moves the world'; it is now the industry world leader with €29 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet. Experience the excitement of agility to shape the future of beauty; where diversity and purpose come together to create meaningful impact. In the L'Oréal Consumers Products Division, our mission is to democratize the best of beauty, which means bringing beauty to all. And for us, beauty must be sustainable. The Consumer Product Divisions holds the world's beauty brand with L'Oréal Paris, the makeup brand with Maybelline New York, the natural brand with Garnier, and NYX Professional Makeup. Beyond our four iconic global brands, we have a unique brand portfolio including others like Essie and Carols Daughter. HOW WE RECRUIT At L'Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That's the beauty of L'Oréal.
Our Organisation Pearson VUE ( ) has been a pioneer in the computer-based testing industry for decades, delivering more than 15 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare. We are the global leaders in developing and delivering high-stakes exams via the world's most comprehensive network of nearly 20,000 Test Centres in 180 countries. Our leadership in the assessment industry is a result of our collaborative partnerships with a broad range of clients, from leading technology firms to government and regulatory agencies. Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses and listed on both the London and New York Stock Exchanges (UK: PSON; NYSE: PSO). Pearson VUE is featured on The Forbes list of Best Employers and The Stonewall Top 100 Employers list, and we are recognized in the Best Employers for Diversity 2019 awards. We are proud to offer an exceptional work environment where you can enjoy job satisfaction and we are now hiring for a Test Centre Administrator to join our successful team in Oxford. Start Date: Projected for mid-January 2026. (We encourage early applications as the selection process will begin ahead of this date.) Your Opportunity The pay rate is £13.37 per hour, paid to you at the end of every month. Flexible to do either an am shift 7:30-14:00, pm shift 13:45-20:15, lunch cover 9:00-17:00, Sat 7:30-12:15 When you join us as Test Centre Administrator, you can look forward to working as an important part of our worldwide and life-changing organization, along with our talented, motivated colleagues who all share our passion for helping customers throughout their learning and assessment journey. This is a truly exciting opportunity as you'll be responsible for supporting many different types of interesting and unique test-taking candidates visiting our Pearson VUE Test Centres to complete one of our exams/tests. The Test Centre Administrator is responsible for providing a secure exam/test delivery whilst offering an exceptional customer service in a comfortable, friendly environment. Your Responsibilities In this important position, you will be required to: Welcome, greet and check-in customers/test-taking candidates. Comply with all exams testing security and procedures and follow company policies using careful judgment. Verify customer/candidate personal identification documents and explain the exam testing process/rules. Proctor / invigilate candidates while they are completing their exam/test. Troubleshoot with internal departments, such as our IT department to fix any technical issues in the Test Centre. Some housekeeping duties such as vacuuming floors and sanitizing keyboards/workstations as necessary. This is a fantastic opportunity for you to gain experience working with our diverse professional teams ensuring the candidate experience is a positiveone. Our ideal applicant will be a true team-player with the availability to work a variety of shifts any day Monday through Sunday. Test Centres are open early in the morning, late at night and weekends, therefore we require a colleague who is flexible. Our Successful Applicant This is a wonderful opportunity for you to help people during a very important event in their lives whilst protecting our Pearson VUE exams/test process, therefore we are looking for a friendly and professional team-player with school qualifications in English and Maths. It would be an advantage to have some experience of working with Microsoft Office (Word, Excel and Outlook). You must be flexible to work different days and times and comfortable in a quiet testing environment, with excellent attention to detail, monitoring for restricted behaviour and notice details from a distance. You should be able to sit for long periods of time and escort candidates to and from exam/testing room. Our Recruitment Process This is an essential role so please apply now! Complete and submit your application as soon as possible directly on our Pearson Careers website. We are reviewing applications every day and interviews are being scheduled right now, therefore we encourage you to submit your application as soon as possible. Wishing you the very best of success with your application! Who we are At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson. Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing . Job: Test Center Operations Job Family: LEARNING_&_CONTENT_DELIVERY Organization: Assessment & Qualifications Schedule: PART_TIME Workplace Type: On-site Req ID: 21506
Feb 03, 2026
Full time
Our Organisation Pearson VUE ( ) has been a pioneer in the computer-based testing industry for decades, delivering more than 15 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare. We are the global leaders in developing and delivering high-stakes exams via the world's most comprehensive network of nearly 20,000 Test Centres in 180 countries. Our leadership in the assessment industry is a result of our collaborative partnerships with a broad range of clients, from leading technology firms to government and regulatory agencies. Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses and listed on both the London and New York Stock Exchanges (UK: PSON; NYSE: PSO). Pearson VUE is featured on The Forbes list of Best Employers and The Stonewall Top 100 Employers list, and we are recognized in the Best Employers for Diversity 2019 awards. We are proud to offer an exceptional work environment where you can enjoy job satisfaction and we are now hiring for a Test Centre Administrator to join our successful team in Oxford. Start Date: Projected for mid-January 2026. (We encourage early applications as the selection process will begin ahead of this date.) Your Opportunity The pay rate is £13.37 per hour, paid to you at the end of every month. Flexible to do either an am shift 7:30-14:00, pm shift 13:45-20:15, lunch cover 9:00-17:00, Sat 7:30-12:15 When you join us as Test Centre Administrator, you can look forward to working as an important part of our worldwide and life-changing organization, along with our talented, motivated colleagues who all share our passion for helping customers throughout their learning and assessment journey. This is a truly exciting opportunity as you'll be responsible for supporting many different types of interesting and unique test-taking candidates visiting our Pearson VUE Test Centres to complete one of our exams/tests. The Test Centre Administrator is responsible for providing a secure exam/test delivery whilst offering an exceptional customer service in a comfortable, friendly environment. Your Responsibilities In this important position, you will be required to: Welcome, greet and check-in customers/test-taking candidates. Comply with all exams testing security and procedures and follow company policies using careful judgment. Verify customer/candidate personal identification documents and explain the exam testing process/rules. Proctor / invigilate candidates while they are completing their exam/test. Troubleshoot with internal departments, such as our IT department to fix any technical issues in the Test Centre. Some housekeeping duties such as vacuuming floors and sanitizing keyboards/workstations as necessary. This is a fantastic opportunity for you to gain experience working with our diverse professional teams ensuring the candidate experience is a positiveone. Our ideal applicant will be a true team-player with the availability to work a variety of shifts any day Monday through Sunday. Test Centres are open early in the morning, late at night and weekends, therefore we require a colleague who is flexible. Our Successful Applicant This is a wonderful opportunity for you to help people during a very important event in their lives whilst protecting our Pearson VUE exams/test process, therefore we are looking for a friendly and professional team-player with school qualifications in English and Maths. It would be an advantage to have some experience of working with Microsoft Office (Word, Excel and Outlook). You must be flexible to work different days and times and comfortable in a quiet testing environment, with excellent attention to detail, monitoring for restricted behaviour and notice details from a distance. You should be able to sit for long periods of time and escort candidates to and from exam/testing room. Our Recruitment Process This is an essential role so please apply now! Complete and submit your application as soon as possible directly on our Pearson Careers website. We are reviewing applications every day and interviews are being scheduled right now, therefore we encourage you to submit your application as soon as possible. Wishing you the very best of success with your application! Who we are At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson. Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing . Job: Test Center Operations Job Family: LEARNING_&_CONTENT_DELIVERY Organization: Assessment & Qualifications Schedule: PART_TIME Workplace Type: On-site Req ID: 21506
National Trust for Places of Historic Interest or Natural Beauty
Swindon, Wiltshire
We're looking for a Head of Public Engagement to lead our Public Engagement team, sitting within our Communications & Fundraising directorate. In this strategic leadership role, you'll use your vision and creativity to lead, shape and deliver bold, inclusive public engagement that helps us grow audience reach, impact and activation at scale. You'll set a multi year strategy and lead innovative programmes that support diversity, creativity and collaboration. You'll use your strong communication skills to build partnerships, co create with communities, and drive change through insight and imagination. Salary: circa £67,236, dependent on skills and experience. What it's like to work here The Communications & Fundraising directorate is where we do marketing, brand, communications, campaigns, fundraising, public engagement and audience development. We design work that grows our reach and impact, so we can serve more people and communities than ever before, through creative and impactful campaigns, experiences and content. In the coming years we'll engage millions more in our cause at every level of society, activating people and growing our strength as a fundraising and movement building force. As this is a national role, there is flexibility on your contractual place of work. Our hybrid working policy means you can balance office and home working with site visits and meetings at other National Trust places. We'll talk about this in more detail at interview, but you should expect to be at a National Trust site for 40-60% of your working week. What you'll be doing As an expert in public engagement, you'll influence senior stakeholders and represent our work nationally. You'll lead our public engagement strategy, developing and delivering a long term approach to growing audience reach and participation. Your work will ensure that our engagement activity is inclusive, impactful, and aligned with our brand and strategy goals, helping to position us as a leader in inclusive public engagement. A key part of your role will be mobilising people, moving them from passive supporters to active participants who feel connected to our cause. Focusing on reaching underserved audiences, you'll identify those least engaged and design interventions that remove barriers and create meaningful connections with nature and culture. Collaboration and co creation will be at the heart of your approach. You'll build strong partnerships internally and externally, encouraging co production and shared learning. You'll also oversee a portfolio of projects and campaigns, including managing significant budgets, setting clear priorities, and ensuring evaluation so that we continuously improve our practice. Who we're looking for Ability to lead innovative and impactful activity to reach underserved audiences and connect them with nature and culture Able to lead with vision and ensure delivery Experience galvanising and leading dispersed and diverse teams Able to inspire change and lead for innovation Able to influence a range of senior stakeholders Creative thinker able to develop and inspire new and innovative approaches Additional criteria for all other applicants: Understanding of how to apply audience insight and trends to create impactful outputs The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Season ticket loan EV car lease scheme (for roles that meet the salary criteria) Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. National Trust place CF Communications and Fundraising Documents Head of Public Engagement - Grade 3 (2).pdf Requirements Compliance. Eligibility to Work in the UK Additional information Closing Date: 08 February 2026 In line with our redeployment policy, we'll prioritise applications from employees who are under formal notice of redundancy. To apply for this vacancy simply click the 'apply' button in the top right hand side of the page. If you need any help with your application, i.e. due to technical difficulties, please call us on or email us at If you require an adjustment to the application process, for example due to disability or medical condition, please call us on or email us at and we'll support you as best as we can. For examples of how, please see our supporting you page. Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.
Feb 03, 2026
Full time
We're looking for a Head of Public Engagement to lead our Public Engagement team, sitting within our Communications & Fundraising directorate. In this strategic leadership role, you'll use your vision and creativity to lead, shape and deliver bold, inclusive public engagement that helps us grow audience reach, impact and activation at scale. You'll set a multi year strategy and lead innovative programmes that support diversity, creativity and collaboration. You'll use your strong communication skills to build partnerships, co create with communities, and drive change through insight and imagination. Salary: circa £67,236, dependent on skills and experience. What it's like to work here The Communications & Fundraising directorate is where we do marketing, brand, communications, campaigns, fundraising, public engagement and audience development. We design work that grows our reach and impact, so we can serve more people and communities than ever before, through creative and impactful campaigns, experiences and content. In the coming years we'll engage millions more in our cause at every level of society, activating people and growing our strength as a fundraising and movement building force. As this is a national role, there is flexibility on your contractual place of work. Our hybrid working policy means you can balance office and home working with site visits and meetings at other National Trust places. We'll talk about this in more detail at interview, but you should expect to be at a National Trust site for 40-60% of your working week. What you'll be doing As an expert in public engagement, you'll influence senior stakeholders and represent our work nationally. You'll lead our public engagement strategy, developing and delivering a long term approach to growing audience reach and participation. Your work will ensure that our engagement activity is inclusive, impactful, and aligned with our brand and strategy goals, helping to position us as a leader in inclusive public engagement. A key part of your role will be mobilising people, moving them from passive supporters to active participants who feel connected to our cause. Focusing on reaching underserved audiences, you'll identify those least engaged and design interventions that remove barriers and create meaningful connections with nature and culture. Collaboration and co creation will be at the heart of your approach. You'll build strong partnerships internally and externally, encouraging co production and shared learning. You'll also oversee a portfolio of projects and campaigns, including managing significant budgets, setting clear priorities, and ensuring evaluation so that we continuously improve our practice. Who we're looking for Ability to lead innovative and impactful activity to reach underserved audiences and connect them with nature and culture Able to lead with vision and ensure delivery Experience galvanising and leading dispersed and diverse teams Able to inspire change and lead for innovation Able to influence a range of senior stakeholders Creative thinker able to develop and inspire new and innovative approaches Additional criteria for all other applicants: Understanding of how to apply audience insight and trends to create impactful outputs The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Season ticket loan EV car lease scheme (for roles that meet the salary criteria) Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. National Trust place CF Communications and Fundraising Documents Head of Public Engagement - Grade 3 (2).pdf Requirements Compliance. Eligibility to Work in the UK Additional information Closing Date: 08 February 2026 In line with our redeployment policy, we'll prioritise applications from employees who are under formal notice of redundancy. To apply for this vacancy simply click the 'apply' button in the top right hand side of the page. If you need any help with your application, i.e. due to technical difficulties, please call us on or email us at If you require an adjustment to the application process, for example due to disability or medical condition, please call us on or email us at and we'll support you as best as we can. For examples of how, please see our supporting you page. Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.
This cookie notice applies to the Workday Careers website A cookie are widely used for website's functionality, or to make it operate more efficiently, as well as to provide information to the owners of the site. We use re-targeting (which is a cookie-based technology) that uses simple Javascript code to anonymously 'follow' our audience all over the Web. We use this technology to target individuals for advertising campaigns.To understand how the FCA collects and processes personal data please refer to the .have been set, visit or .To find information relating to other browsers, visit the browser developer's website.To opt out of being tracked by Google Analytics across all websites, visit . Banner .We use re-targeting (which is a cookie-based technology) that uses simple Javascript code to anonymously 'follow' our audience all over the Web.# Accessibility Statement This accessibility statement applies to content published on thedomain and its sub-domains. It does not apply to content on or other domains.This website is run by the Financial Conduct Authority. We are committed to inclusive design and ensuring that our web content is accessible to all.For example, that means you should be able to: zoom in up to 300% without the text spilling off the screen navigate most of the website using just a keyboard navigate most of the website using speech recognition software listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)We've also ensured that the text is clear and easy to understand. has advice on making your device easier to use if you have a disability. How accessible this website is We know some parts of this website are not fully accessible: Checkboxes are not accessible using standard voice commands. Some radio buttons are not given group titles when tabbing to them using a screen reader. Edit combo fields with options lists can be difficult to navigate to with voice commands when the field is completed. The programmatic labelling of edit combo fields with options lists is not clear when using a screen reader. Feedback and contact information If you need information on this website in a different format contact us and tell us: the web address (URL) of the content your name and email address the format you need - for example large print, braille or audio Reporting accessibility problems with this website We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, contact us. Enforcement procedure The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, . Technical information about this website's accessibility The Financial Conduct Authority is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. Compliance status This website is partially compliant with the AA standard, due to 'the non-compliances' listed below. Non-accessible content The content listed below is non-accessible for the following reasons. Non-compliance with the accessibility regulations Checkboxes are not accessible using standard voice commands such as "Click checkbox" and can only be accessed by using "Tab" commands. This fails WCAG 2.1 success criterion 1.3.1 ( Information & Relationships ). Some radio buttons are not given group titles when tabbing to them using a screen reader. This fails WCAG 2.1 success criterion 1.3.1 ( Information & Relationships ). Edit combo fields with options lists can be difficult to navigate to with voice commands when the field is completed. This fails WCAG 2.1 success criterion 1.3.1 ( Information & Relationships ). The programmatic labelling of edit combo fields with options lists is not clear when using a screen reader. This fails WCAG 2.1 success criterion 1.3.1 ( Information & Relationships ). What we're doing to improve accessibility We are actively engaging with our site developers and independent accessibility professionals to address the issues above and improve overall accessibility with the eventual goal of attaining full WCAG AA compliance. Preparation of this Accessibility Statement This statement was prepared on 22nd July 2021. It was last reviewed on 22nd July 2021.This website was last tested on 02/02/2021. Testing was carried out by Blazie Engineering using the Website Accessibility Conformance Evaluation Methodology (WCAG-EM) approach to deciding on a sample of pages to test. The Role The successful candidate will be a member of the Division's senior leadership team and will be expected to take a full role in supporting and challenging others to deliver the full range of the Division's responsibilities (which also include Market Oversight and Intelligence). The candidate will work collaboratively ensuring that the Division offers its staff a challenging and high-performance place to work and that the Division is constantly focussed on improving efficiency and innovation in its work and contributing to the leadership and strategy of the FCA as a whole. The main responsibilities of the post holder will include: Drive a culture of high performance, relying on coaching, influencing, and negotiating skills with a range of internal and external stakeholders. Skills/Experience required criteria for a role will go through to the next stage of the recruitment process. In cases of high application we may progress applicants whose experience most closely matches the role's key requirements. (To learn more about the Disability Confident Scheme Strong people management and leadership experience - proven ability to lead, motivate and inspire large teams as well as experience in tackling performance issues to build high performing teams. Extensive experience leading complex investigations.Excellent stakeholder management skills, with evidenced experience influencing internally & externally/Ability to drive change and process efficiency/improvements, delivering value for money and innovation. Good technical understanding of the overall regulatory framework in the UK and the FCA's place within it, with knowledge of the FCA's powers and policies in relation to investigation and enforcement activity including criminal investigations and prosecutions.Negotiation and influencing skills - to deploy internally and externally. Budget management experience and experience of managing external resources and multi-disciplinary teams. Ability to form strong working relationships across different business areas and to set joint goals for delivery Robustness in the face of challenge, ability to make decisions in a rapid and balanced way. As an inclusive employer, we are open to considering flexible working arrangements, including job shares. Please inform your recruiter if you wish to apply for this role on a flexible basis. As part of the FCA's on-going commitment to develop our national presence, most of our vacancies are now open to working in our Edinburgh, Leeds or London offices. This means that as part of the application process you will be able to select your preference of which office location you would like to work from.If you have an accessibility requirement, disability, or condition that means you might require changes to the recruitment process, please contact your recruiter to discuss this further. Our aim is to make you application as easy as possible, and your recruiter will be happy to work with you to make any
Feb 03, 2026
Full time
This cookie notice applies to the Workday Careers website A cookie are widely used for website's functionality, or to make it operate more efficiently, as well as to provide information to the owners of the site. We use re-targeting (which is a cookie-based technology) that uses simple Javascript code to anonymously 'follow' our audience all over the Web. We use this technology to target individuals for advertising campaigns.To understand how the FCA collects and processes personal data please refer to the .have been set, visit or .To find information relating to other browsers, visit the browser developer's website.To opt out of being tracked by Google Analytics across all websites, visit . Banner .We use re-targeting (which is a cookie-based technology) that uses simple Javascript code to anonymously 'follow' our audience all over the Web.# Accessibility Statement This accessibility statement applies to content published on thedomain and its sub-domains. It does not apply to content on or other domains.This website is run by the Financial Conduct Authority. We are committed to inclusive design and ensuring that our web content is accessible to all.For example, that means you should be able to: zoom in up to 300% without the text spilling off the screen navigate most of the website using just a keyboard navigate most of the website using speech recognition software listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)We've also ensured that the text is clear and easy to understand. has advice on making your device easier to use if you have a disability. How accessible this website is We know some parts of this website are not fully accessible: Checkboxes are not accessible using standard voice commands. Some radio buttons are not given group titles when tabbing to them using a screen reader. Edit combo fields with options lists can be difficult to navigate to with voice commands when the field is completed. The programmatic labelling of edit combo fields with options lists is not clear when using a screen reader. Feedback and contact information If you need information on this website in a different format contact us and tell us: the web address (URL) of the content your name and email address the format you need - for example large print, braille or audio Reporting accessibility problems with this website We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, contact us. Enforcement procedure The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, . Technical information about this website's accessibility The Financial Conduct Authority is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. Compliance status This website is partially compliant with the AA standard, due to 'the non-compliances' listed below. Non-accessible content The content listed below is non-accessible for the following reasons. Non-compliance with the accessibility regulations Checkboxes are not accessible using standard voice commands such as "Click checkbox" and can only be accessed by using "Tab" commands. This fails WCAG 2.1 success criterion 1.3.1 ( Information & Relationships ). Some radio buttons are not given group titles when tabbing to them using a screen reader. This fails WCAG 2.1 success criterion 1.3.1 ( Information & Relationships ). Edit combo fields with options lists can be difficult to navigate to with voice commands when the field is completed. This fails WCAG 2.1 success criterion 1.3.1 ( Information & Relationships ). The programmatic labelling of edit combo fields with options lists is not clear when using a screen reader. This fails WCAG 2.1 success criterion 1.3.1 ( Information & Relationships ). What we're doing to improve accessibility We are actively engaging with our site developers and independent accessibility professionals to address the issues above and improve overall accessibility with the eventual goal of attaining full WCAG AA compliance. Preparation of this Accessibility Statement This statement was prepared on 22nd July 2021. It was last reviewed on 22nd July 2021.This website was last tested on 02/02/2021. Testing was carried out by Blazie Engineering using the Website Accessibility Conformance Evaluation Methodology (WCAG-EM) approach to deciding on a sample of pages to test. The Role The successful candidate will be a member of the Division's senior leadership team and will be expected to take a full role in supporting and challenging others to deliver the full range of the Division's responsibilities (which also include Market Oversight and Intelligence). The candidate will work collaboratively ensuring that the Division offers its staff a challenging and high-performance place to work and that the Division is constantly focussed on improving efficiency and innovation in its work and contributing to the leadership and strategy of the FCA as a whole. The main responsibilities of the post holder will include: Drive a culture of high performance, relying on coaching, influencing, and negotiating skills with a range of internal and external stakeholders. Skills/Experience required criteria for a role will go through to the next stage of the recruitment process. In cases of high application we may progress applicants whose experience most closely matches the role's key requirements. (To learn more about the Disability Confident Scheme Strong people management and leadership experience - proven ability to lead, motivate and inspire large teams as well as experience in tackling performance issues to build high performing teams. Extensive experience leading complex investigations.Excellent stakeholder management skills, with evidenced experience influencing internally & externally/Ability to drive change and process efficiency/improvements, delivering value for money and innovation. Good technical understanding of the overall regulatory framework in the UK and the FCA's place within it, with knowledge of the FCA's powers and policies in relation to investigation and enforcement activity including criminal investigations and prosecutions.Negotiation and influencing skills - to deploy internally and externally. Budget management experience and experience of managing external resources and multi-disciplinary teams. Ability to form strong working relationships across different business areas and to set joint goals for delivery Robustness in the face of challenge, ability to make decisions in a rapid and balanced way. As an inclusive employer, we are open to considering flexible working arrangements, including job shares. Please inform your recruiter if you wish to apply for this role on a flexible basis. As part of the FCA's on-going commitment to develop our national presence, most of our vacancies are now open to working in our Edinburgh, Leeds or London offices. This means that as part of the application process you will be able to select your preference of which office location you would like to work from.If you have an accessibility requirement, disability, or condition that means you might require changes to the recruitment process, please contact your recruiter to discuss this further. Our aim is to make you application as easy as possible, and your recruiter will be happy to work with you to make any
# Head of Retail About the jobcardfactory is the UK's leading specialist retailer of greeting cards and gifts, with over 1,000 stores across the UK and Ireland. We're on an exciting journey to deliver our vision of becoming a true omni-channel retailer. Head of Retail As Head of Retail , you'll keep customers at the heart of every decision, work closely and collaboratively with the wider senior leadership team to strengthen communication between Retail and the Support Centre, lead a team of Regional Managers, and maintain up-to-date knowledge of competitors and external factors that influence sales and growth.This opportunity is ideal for someone from a similar retail leadership background, particularly within value, high-volume environments such as convenience, grocery, or discount/value retailers. If you thrive in fast-paced settings and know how to drive performance at scale, we'd love to hear from you What we're looking for: Proven experience as a senior leader in a large or multi-site omnichannel retailer (essential). Ability to influence and engage colleagues while working collaboratively across teams. Excellent written and verbal communication skills. Strong commercial acumen and analytical capability to drive performance. A customer-focused approach, ensuring exceptional service standards. An engaging and motivating leader who coaches and develops colleagues to reach their full potential. Strong IT skills, with the ability to leverage technology and data to improve processes and performanceCome and lead a retail network that's at the heart of communities across the UK and Ireland-your impact starts here.The following content displays a map of the job's location. OpenStreetMap contributors Head of Retail Salary £85k -£100k depending on experience + Car Frequency Annual Job Reference cardfac/TP 30774 Contract Type Permanent Working Hours 37.5 Closing Date 13 February, 2026 Location Century House Brunel Road Wakefield 41 Industrial Estate, United Kingdom Posted on 14 January, 2026
Feb 03, 2026
Full time
# Head of Retail About the jobcardfactory is the UK's leading specialist retailer of greeting cards and gifts, with over 1,000 stores across the UK and Ireland. We're on an exciting journey to deliver our vision of becoming a true omni-channel retailer. Head of Retail As Head of Retail , you'll keep customers at the heart of every decision, work closely and collaboratively with the wider senior leadership team to strengthen communication between Retail and the Support Centre, lead a team of Regional Managers, and maintain up-to-date knowledge of competitors and external factors that influence sales and growth.This opportunity is ideal for someone from a similar retail leadership background, particularly within value, high-volume environments such as convenience, grocery, or discount/value retailers. If you thrive in fast-paced settings and know how to drive performance at scale, we'd love to hear from you What we're looking for: Proven experience as a senior leader in a large or multi-site omnichannel retailer (essential). Ability to influence and engage colleagues while working collaboratively across teams. Excellent written and verbal communication skills. Strong commercial acumen and analytical capability to drive performance. A customer-focused approach, ensuring exceptional service standards. An engaging and motivating leader who coaches and develops colleagues to reach their full potential. Strong IT skills, with the ability to leverage technology and data to improve processes and performanceCome and lead a retail network that's at the heart of communities across the UK and Ireland-your impact starts here.The following content displays a map of the job's location. OpenStreetMap contributors Head of Retail Salary £85k -£100k depending on experience + Car Frequency Annual Job Reference cardfac/TP 30774 Contract Type Permanent Working Hours 37.5 Closing Date 13 February, 2026 Location Century House Brunel Road Wakefield 41 Industrial Estate, United Kingdom Posted on 14 January, 2026
# Head of Customer Care Job Introduction Regional Head of Customer Care At Gleeson, we're proud to build quality homes that change lives - and we know that exceptional customer care is at the heart of that promise. We're looking for a passionate and experienced Regional Head of Customer Care to lead our regional customer care function and champion a five star homeowner experience from the moment our customers receive their keys.This is a senior leadership role with real influence. You'll set the standard for customer excellence across your region, lead and develop a high performing team, and work collaboratively with colleagues across Build, Sales, and Technical to ensure every homeowner feels supported, valued, and confident in their new home. What you'll be doing Leading our customer-first culture by acting as an ambassador for the Gleeson brand, values, and commitment to quality. Driving five star customer service through inspirational leadership, coaching, and development of the regional customer care team. Ensuring consistent, high-quality service delivery with clear action plans, KPIs, and performance standards across defect management, NHQC/NHBC requirements, and SLAs. Monitoring customer satisfaction and implementing improvement initiatives that enhance the homeowner experience and support strong HBF survey results. Overseeing post-completion operations to ensure defects are resolved promptly, professionally, and in line with warranty and quality standards. Collaborating with internal teams to deliver a seamless handover and post-completion journey for every homeowner. Managing contractor and supplier relationships to ensure timely and effective resolution of customer issues. Reporting on performance through KPIs, trends, and root cause analysis, contributing to regional strategy and continuous improvement. Championing innovation in customer care processes, systems, and communication. Supporting training and development for Technicians, CRAs, and CRMs to ensure a consistent, high-quality approach across all regions. Ensuring compliance with GDPR, Health & Safety, Environmental, and Corporate Responsibility policies. What you'll bring Essential Leadership experience in customer care or service delivery, ideally within housebuilding or residential construction. Strong understanding of post-completion processes, NHBC warranty standards, and customer service best practice. Outstanding communication skills with the ability to handle challenging conversations and resolve issues effectively. Proven ability to develop high-performing teams and foster a culture of accountability, empathy, and continuous improvement. Excellent organisational skills with the ability to manage multiple priorities in a fast-paced environment. Collaborative mindset with experience working cross-functionally. Data-driven approach to performance management and service improvement. Proficiency in customer care systems, CRM platforms, and Microsoft Office. Full UK driving licence and willingness to travel across the region. Desirable Experience implementing customer care or CRM systems Knowledge of regional housing markets Relevant professional qualifications A passion for delivering exceptional customer experiencesYou'll be part of a business with a clear purpose: Building Homes. Changing Lives. As a senior leader, you'll shape how our customers experience their new home and play a key role in driving our five star culture forward. You'll work with passionate colleagues, enjoy the autonomy to make meaningful improvements, and contribute to a brand built on quality, integrity, and care.The following content displays a map of the job's location. OpenStreetMap contributors Head of Customer Care Salary Excellent Salary and Benefits Package Job Reference gleeson/TP/60871/4415 Contract Type Full Time Closing Date No expiry date Job Category Customer Care Regional Office Hessle Location Hessle, United Kingdom Posted on 12 January, 2026
Feb 03, 2026
Full time
# Head of Customer Care Job Introduction Regional Head of Customer Care At Gleeson, we're proud to build quality homes that change lives - and we know that exceptional customer care is at the heart of that promise. We're looking for a passionate and experienced Regional Head of Customer Care to lead our regional customer care function and champion a five star homeowner experience from the moment our customers receive their keys.This is a senior leadership role with real influence. You'll set the standard for customer excellence across your region, lead and develop a high performing team, and work collaboratively with colleagues across Build, Sales, and Technical to ensure every homeowner feels supported, valued, and confident in their new home. What you'll be doing Leading our customer-first culture by acting as an ambassador for the Gleeson brand, values, and commitment to quality. Driving five star customer service through inspirational leadership, coaching, and development of the regional customer care team. Ensuring consistent, high-quality service delivery with clear action plans, KPIs, and performance standards across defect management, NHQC/NHBC requirements, and SLAs. Monitoring customer satisfaction and implementing improvement initiatives that enhance the homeowner experience and support strong HBF survey results. Overseeing post-completion operations to ensure defects are resolved promptly, professionally, and in line with warranty and quality standards. Collaborating with internal teams to deliver a seamless handover and post-completion journey for every homeowner. Managing contractor and supplier relationships to ensure timely and effective resolution of customer issues. Reporting on performance through KPIs, trends, and root cause analysis, contributing to regional strategy and continuous improvement. Championing innovation in customer care processes, systems, and communication. Supporting training and development for Technicians, CRAs, and CRMs to ensure a consistent, high-quality approach across all regions. Ensuring compliance with GDPR, Health & Safety, Environmental, and Corporate Responsibility policies. What you'll bring Essential Leadership experience in customer care or service delivery, ideally within housebuilding or residential construction. Strong understanding of post-completion processes, NHBC warranty standards, and customer service best practice. Outstanding communication skills with the ability to handle challenging conversations and resolve issues effectively. Proven ability to develop high-performing teams and foster a culture of accountability, empathy, and continuous improvement. Excellent organisational skills with the ability to manage multiple priorities in a fast-paced environment. Collaborative mindset with experience working cross-functionally. Data-driven approach to performance management and service improvement. Proficiency in customer care systems, CRM platforms, and Microsoft Office. Full UK driving licence and willingness to travel across the region. Desirable Experience implementing customer care or CRM systems Knowledge of regional housing markets Relevant professional qualifications A passion for delivering exceptional customer experiencesYou'll be part of a business with a clear purpose: Building Homes. Changing Lives. As a senior leader, you'll shape how our customers experience their new home and play a key role in driving our five star culture forward. You'll work with passionate colleagues, enjoy the autonomy to make meaningful improvements, and contribute to a brand built on quality, integrity, and care.The following content displays a map of the job's location. OpenStreetMap contributors Head of Customer Care Salary Excellent Salary and Benefits Package Job Reference gleeson/TP/60871/4415 Contract Type Full Time Closing Date No expiry date Job Category Customer Care Regional Office Hessle Location Hessle, United Kingdom Posted on 12 January, 2026
# Head of Customer Care Job Introduction Regional Head of Customer Care At Gleeson, we're proud to build quality homes that change lives - and we know that exceptional customer care is at the heart of that promise. We're looking for a passionate and experienced Regional Head of Customer Care to lead our regional customer care function and champion a five star homeowner experience from the moment our customers receive their keys.This is a senior leadership role with real influence. You'll set the standard for customer excellence across your region, lead and develop a high performing team, and work collaboratively with colleagues across Build, Sales, and Technical to ensure every homeowner feels supported, valued, and confident in their new home. What you'll be doing Leading our customer-first culture by acting as an ambassador for the Gleeson brand, values, and commitment to quality. Driving five star customer service through inspirational leadership, coaching, and development of the regional customer care team. Ensuring consistent, high-quality service delivery with clear action plans, KPIs, and performance standards across defect management, NHQC/NHBC requirements, and SLAs. Monitoring customer satisfaction and implementing improvement initiatives that enhance the homeowner experience and support strong HBF survey results. Overseeing post-completion operations to ensure defects are resolved promptly, professionally, and in line with warranty and quality standards. Collaborating with internal teams to deliver a seamless handover and post-completion journey for every homeowner. Managing contractor and supplier relationships to ensure timely and effective resolution of customer issues. Reporting on performance through KPIs, trends, and root cause analysis, contributing to regional strategy and continuous improvement. Championing innovation in customer care processes, systems, and communication. Supporting training and development for Technicians, CRAs, and CRMs to ensure a consistent, high-quality approach across all regions. Ensuring compliance with GDPR, Health & Safety, Environmental, and Corporate Responsibility policies. What you'll bring Essential Leadership experience in customer care or service delivery, ideally within housebuilding or residential construction. Strong understanding of post-completion processes, NHBC warranty standards, and customer service best practice. Outstanding communication skills with the ability to handle challenging conversations and resolve issues effectively. Proven ability to develop high-performing teams and foster a culture of accountability, empathy, and continuous improvement. Excellent organisational skills with the ability to manage multiple priorities in a fast-paced environment. Collaborative mindset with experience working cross-functionally. Data-driven approach to performance management and service improvement. Proficiency in customer care systems, CRM platforms, and Microsoft Office. Full UK driving licence and willingness to travel across the region. Desirable Experience implementing customer care or CRM systems Knowledge of regional housing markets Relevant professional qualifications A passion for delivering exceptional customer experiencesYou'll be part of a business with a clear purpose: Building Homes. Changing Lives. As a senior leader, you'll shape how our customers experience their new home and play a key role in driving our five star culture forward. You'll work with passionate colleagues, enjoy the autonomy to make meaningful improvements, and contribute to a brand built on quality, integrity, and care.The following content displays a map of the job's location. OpenStreetMap contributors Head of Customer Care Salary Excellent Salary and Benefits Package Job Reference gleeson/TP/60871/4411 Contract Type Full Time Closing Date No expiry date Job Category Customer Care Regional Office Sheffield Location Leeds, United Kingdom Posted on 12 January, 2026
Feb 03, 2026
Full time
# Head of Customer Care Job Introduction Regional Head of Customer Care At Gleeson, we're proud to build quality homes that change lives - and we know that exceptional customer care is at the heart of that promise. We're looking for a passionate and experienced Regional Head of Customer Care to lead our regional customer care function and champion a five star homeowner experience from the moment our customers receive their keys.This is a senior leadership role with real influence. You'll set the standard for customer excellence across your region, lead and develop a high performing team, and work collaboratively with colleagues across Build, Sales, and Technical to ensure every homeowner feels supported, valued, and confident in their new home. What you'll be doing Leading our customer-first culture by acting as an ambassador for the Gleeson brand, values, and commitment to quality. Driving five star customer service through inspirational leadership, coaching, and development of the regional customer care team. Ensuring consistent, high-quality service delivery with clear action plans, KPIs, and performance standards across defect management, NHQC/NHBC requirements, and SLAs. Monitoring customer satisfaction and implementing improvement initiatives that enhance the homeowner experience and support strong HBF survey results. Overseeing post-completion operations to ensure defects are resolved promptly, professionally, and in line with warranty and quality standards. Collaborating with internal teams to deliver a seamless handover and post-completion journey for every homeowner. Managing contractor and supplier relationships to ensure timely and effective resolution of customer issues. Reporting on performance through KPIs, trends, and root cause analysis, contributing to regional strategy and continuous improvement. Championing innovation in customer care processes, systems, and communication. Supporting training and development for Technicians, CRAs, and CRMs to ensure a consistent, high-quality approach across all regions. Ensuring compliance with GDPR, Health & Safety, Environmental, and Corporate Responsibility policies. What you'll bring Essential Leadership experience in customer care or service delivery, ideally within housebuilding or residential construction. Strong understanding of post-completion processes, NHBC warranty standards, and customer service best practice. Outstanding communication skills with the ability to handle challenging conversations and resolve issues effectively. Proven ability to develop high-performing teams and foster a culture of accountability, empathy, and continuous improvement. Excellent organisational skills with the ability to manage multiple priorities in a fast-paced environment. Collaborative mindset with experience working cross-functionally. Data-driven approach to performance management and service improvement. Proficiency in customer care systems, CRM platforms, and Microsoft Office. Full UK driving licence and willingness to travel across the region. Desirable Experience implementing customer care or CRM systems Knowledge of regional housing markets Relevant professional qualifications A passion for delivering exceptional customer experiencesYou'll be part of a business with a clear purpose: Building Homes. Changing Lives. As a senior leader, you'll shape how our customers experience their new home and play a key role in driving our five star culture forward. You'll work with passionate colleagues, enjoy the autonomy to make meaningful improvements, and contribute to a brand built on quality, integrity, and care.The following content displays a map of the job's location. OpenStreetMap contributors Head of Customer Care Salary Excellent Salary and Benefits Package Job Reference gleeson/TP/60871/4411 Contract Type Full Time Closing Date No expiry date Job Category Customer Care Regional Office Sheffield Location Leeds, United Kingdom Posted on 12 January, 2026
Connect to your Industry Are you passionate about operational design and delivery, and thinking creatively to solve client issues? Do you want to help diverse range of organisations to undertake fundamental transformation to drive business value? Could you provide insights to help our clients make decisions, address challenges, and achieve their objectives? Have you delivered complex transformation programmes that translate strategy into execution? Can you think on your feet, adapt and pivot where necessary? If you say yes to any of these, please apply. We design, build, and optimise the operations of leading Technology, Media & Telecommunications (TMT) businesses to bring their biggest ideas to life and help them to unlock the value of AI, digital and sustainability. Our Media practice is experiencing significant growth, and we are actively expanding our team to work with some of the most influential media players in the industry. Working with colleagues across Deloitte, we combine business design, process engineering and cost transformation in 1 hand with data and technology fluency to solve our clients' biggest challenges, bring the unpredictable and unknown into focus, and turn concepts into reality. To do this, we need ambitious, entrepreneurial and curious people that will drive innovation and welcome and thrive in disruption. While your primary focus will be on media, you will also have opportunities to gain experience across our broader TMT portfolio. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity In Operations & Industry Domain Solutions (OIDS) we have always led with our industry knowledge. Our clients value the insight and expertise we bring from the wide range of organisations we work for, and the experience that brings. In the TMT sector it is no different - we have spent many years working with the largest Telco, Media & Tech clients in the UK and Globally, supporting them with some of their greatest challenges that can range from fundamental re-imagination of the Operating Model for rolling out and selling fibre, to transforming the way Media companies handle their content supply chains end-to-end. Your role will include: Supporting the design and delivery of operating models and identifying areas of innovation/operational improvement within existing operating models Supporting the assessment of processes, identifying and quantifying inefficiencies and contributing ideas for improvement Supporting the development of business cases in collaboration with senior team members, and helping to analyse information and generate outputs Supporting research and helping to analyse large qualitative and quantitative data sets to shape insights and recommendations Supporting the use of emerging and innovative technologies or ways of thinking to shape strategy; design operating models, principles and roadmaps; and deliver transformation Managing relationships with pier-level stakeholder groups Supporting small project teams, workstreams and components of engagements Organising inputs to contribute to the logical flow of deliverables Connect to your skills and professional experience We are looking for people to join our team who embrace change and bring us ever greater breadth and depth of expertise. The quality of our technical skills is enhanced through our practical knowledge of implementation and our ability to learn from each other. To make an impact that matters with our Media clients, we are looking for experience of a junior/mid-level operational role in at least one Media organisation (as an employee or as a consultant/contractor) demonstrating knowledge of the overall operating model of that business, For example: Modernisation of Content Supply Chains Data-driven personalisation and audience engagement Subscription and advertising platform innovation New content formats and experiences (AR/VR/Metaverse) Intellectual Property and digital Rights management Royalty management Content and Intellectual Property distribution Broadcasting and streaming enablement Production and post-production enablement Although not essential, in addition to the core skills above, we would welcome any of the desirable experience below: Experience of use of AI/Automation to accelerate key operational processes and/or optimise ways of working in one of the above sectors Previous consulting experience, whether as an independent advisor or in-house Depth of knowledge of the operational dynamics and industry trends across media Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Engineering, AI and Data We lead transformation at the heart of our clients; re-engineering the core of our clients' organisations, helping to unleash growth, and creating better futures for their customers, citizens and employees. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "The great culture, flexibility, and range of experiences that Deloitte offers is what sets this firm apart. In Technology & Transformation, Deloitte is far ahead of any of our immediate competitors." - Sophia, Technology & Transformation "What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte's clients include many of the world's largest organizations; I wanted to be part of a team that made a difference that I could be proud of." - Dan, Technology & Transformation Our hybrid working policy You'll be based in London with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Our commitment to you Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for. Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead. Connect to your next step A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level.
Feb 03, 2026
Full time
Connect to your Industry Are you passionate about operational design and delivery, and thinking creatively to solve client issues? Do you want to help diverse range of organisations to undertake fundamental transformation to drive business value? Could you provide insights to help our clients make decisions, address challenges, and achieve their objectives? Have you delivered complex transformation programmes that translate strategy into execution? Can you think on your feet, adapt and pivot where necessary? If you say yes to any of these, please apply. We design, build, and optimise the operations of leading Technology, Media & Telecommunications (TMT) businesses to bring their biggest ideas to life and help them to unlock the value of AI, digital and sustainability. Our Media practice is experiencing significant growth, and we are actively expanding our team to work with some of the most influential media players in the industry. Working with colleagues across Deloitte, we combine business design, process engineering and cost transformation in 1 hand with data and technology fluency to solve our clients' biggest challenges, bring the unpredictable and unknown into focus, and turn concepts into reality. To do this, we need ambitious, entrepreneurial and curious people that will drive innovation and welcome and thrive in disruption. While your primary focus will be on media, you will also have opportunities to gain experience across our broader TMT portfolio. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity In Operations & Industry Domain Solutions (OIDS) we have always led with our industry knowledge. Our clients value the insight and expertise we bring from the wide range of organisations we work for, and the experience that brings. In the TMT sector it is no different - we have spent many years working with the largest Telco, Media & Tech clients in the UK and Globally, supporting them with some of their greatest challenges that can range from fundamental re-imagination of the Operating Model for rolling out and selling fibre, to transforming the way Media companies handle their content supply chains end-to-end. Your role will include: Supporting the design and delivery of operating models and identifying areas of innovation/operational improvement within existing operating models Supporting the assessment of processes, identifying and quantifying inefficiencies and contributing ideas for improvement Supporting the development of business cases in collaboration with senior team members, and helping to analyse information and generate outputs Supporting research and helping to analyse large qualitative and quantitative data sets to shape insights and recommendations Supporting the use of emerging and innovative technologies or ways of thinking to shape strategy; design operating models, principles and roadmaps; and deliver transformation Managing relationships with pier-level stakeholder groups Supporting small project teams, workstreams and components of engagements Organising inputs to contribute to the logical flow of deliverables Connect to your skills and professional experience We are looking for people to join our team who embrace change and bring us ever greater breadth and depth of expertise. The quality of our technical skills is enhanced through our practical knowledge of implementation and our ability to learn from each other. To make an impact that matters with our Media clients, we are looking for experience of a junior/mid-level operational role in at least one Media organisation (as an employee or as a consultant/contractor) demonstrating knowledge of the overall operating model of that business, For example: Modernisation of Content Supply Chains Data-driven personalisation and audience engagement Subscription and advertising platform innovation New content formats and experiences (AR/VR/Metaverse) Intellectual Property and digital Rights management Royalty management Content and Intellectual Property distribution Broadcasting and streaming enablement Production and post-production enablement Although not essential, in addition to the core skills above, we would welcome any of the desirable experience below: Experience of use of AI/Automation to accelerate key operational processes and/or optimise ways of working in one of the above sectors Previous consulting experience, whether as an independent advisor or in-house Depth of knowledge of the operational dynamics and industry trends across media Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Engineering, AI and Data We lead transformation at the heart of our clients; re-engineering the core of our clients' organisations, helping to unleash growth, and creating better futures for their customers, citizens and employees. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "The great culture, flexibility, and range of experiences that Deloitte offers is what sets this firm apart. In Technology & Transformation, Deloitte is far ahead of any of our immediate competitors." - Sophia, Technology & Transformation "What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte's clients include many of the world's largest organizations; I wanted to be part of a team that made a difference that I could be proud of." - Dan, Technology & Transformation Our hybrid working policy You'll be based in London with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Our commitment to you Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for. Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead. Connect to your next step A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level.
Connect to your opportunity Are you passionate about operational design and delivery, and thinking creatively to solve client issues? Do you want to help diverse range of TMT organisations to undertake fundamental transformation to drive business value? Could you provide insights to help our clients make decisions, address challenges, and achieve their objectives? Have you delivered complex transformation programmes that translate strategy into execution? Can you think on your feet, adapt and pivot where necessary? If you say yes to any of these, please apply. We design, build, and optimise the operations of leading Technology, Media & Telecommunications (TMT) businesses to bring their biggest ideas to life and help them to unlock the value of AI, digital and sustainability. Working with colleagues across Deloitte, we combine business design, process engineering and cost transformation in-hand with data and technology fluency to solve our clients' biggest challenges, bring the unpredictable and unknown into focus, and turn concepts into reality. To do this, we need ambitious, entrepreneurial and curious people that will drive innovation and welcome and thrive in disruption. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity In Operations & Industry Domain Solutions (OIDS) we have always led with our industry knowledge. Our clients value the insight and expertise we bring from the wide range of organisations we work for, and the experience that brings. In the TMT sector it is no different - we have spent many years working with the largest Telco, Media & Tech clients in the UK and Globally, supporting them with some of their greatest challenges that can range from fundamental re-imagination of the Operating Model for rolling out and selling fibre, to transforming the way Media companies handle their content supply chains end-to-end. Your role will include: Leading client thinking in identifying areas of innovation that encourage new ways of working and enhance the existing operating model Leading bid teams to build and deliver compelling proposals and pitches, and supporting the end-to-end business development process Managing Deloitte and client teams to understand their organisations, to design and deliver Operating Models that are fit for purpose and successfully realise their strategic intention Leading on designing and developing business cases and identifying and/or delivering sustainable cost savings in collaboration with senior clients Leading on a methodical approach to research and guiding a team through analysing large qualitative and quantitative data sets to shape recommendations Evaluating and using emerging and innovative technologies or ways of thinking to shape strategy; design operating models, principles and roadmaps; and deliver transformation Assessing processes, identifying and quantifying inefficiencies and design and implementation of improvements Proven experience of leading successful teams, functions and programmes on time and to budget Acting as part of the OIDS management / leadership team: leading on performance management, proposition development, and coaching and talent management Leading on the strategic and operational reviews of entire organisations or functions within organisations at a system, organisation, service or functional levels Identifying and organising inputs and insights to lead on developing end-to-end stories to present findings and recommendations to clients Connect to your skills and professional experience We are looking for people to join our team who embrace change and bring us ever greater breadth and depth of expertise. The quality of our technical skills is enhanced through our practical knowledge of implementation and our ability to learn from each other. We are looking for people who have: Proven depth of knowledge of the operational dynamics and industry trends across media, telecoms and/or tech, for example: Telecoms ServCo/NetCo & Wholesale ecosystem optimisation AI monetisation and automation strategies Autonomous and virtual network innovation B2B Enterprise solution delivery 'Customer obsession' and digital experience transformation Media: Modernisation of Content Supply Chains Data-driven personalisation and audience engagement Subscription and advertising platform innovation New content formats and experiences (AR/VR/Metaverse) Intellectual Property and digital Rights management Tech AI/ML application and ethical governance Cloud-native operating models Cyber security and data privacy Web3, Blockchain, and decentralised technologies Platform economics and ecosystem orchestration Experience of use of AI/ Automation to accelerate key operational processes and/or optimise ways of working in one of the above sectors Previous consulting experience, whether as an independent advisor or in-house Experience of a mid/senior-level operational role in at least one TMT organisation (as an employee or as a consultant/contractor) demonstrating knowledge of the overall operating model of that business Experience in generating and developing new business with a track record of translating these into commercial viable and operationally deliverable B2B sales Experience of working effectively as part of a management / leadership team Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Engineering, AI and Data We lead transformation at the heart of our clients; re-engineering the core of our clients' organisations, helping to unleash growth, and creating better futures for their customers, citizens and employees. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "The great culture, flexibility, and range of experiences that Deloitte offers is what sets this firm apart. In Technology & Transformation, Deloitte is far ahead of any of our immediate competitors." - Sophia, Technology & Transformation "What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte's clients include many of the world's largest organisations; I wanted to be part of a team that made a difference that I could be proud of." - Dan, Technology & Transformation Our hybrid working policy You'll be based in London with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Our commitment to you Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you . click apply for full job details
Feb 03, 2026
Full time
Connect to your opportunity Are you passionate about operational design and delivery, and thinking creatively to solve client issues? Do you want to help diverse range of TMT organisations to undertake fundamental transformation to drive business value? Could you provide insights to help our clients make decisions, address challenges, and achieve their objectives? Have you delivered complex transformation programmes that translate strategy into execution? Can you think on your feet, adapt and pivot where necessary? If you say yes to any of these, please apply. We design, build, and optimise the operations of leading Technology, Media & Telecommunications (TMT) businesses to bring their biggest ideas to life and help them to unlock the value of AI, digital and sustainability. Working with colleagues across Deloitte, we combine business design, process engineering and cost transformation in-hand with data and technology fluency to solve our clients' biggest challenges, bring the unpredictable and unknown into focus, and turn concepts into reality. To do this, we need ambitious, entrepreneurial and curious people that will drive innovation and welcome and thrive in disruption. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity In Operations & Industry Domain Solutions (OIDS) we have always led with our industry knowledge. Our clients value the insight and expertise we bring from the wide range of organisations we work for, and the experience that brings. In the TMT sector it is no different - we have spent many years working with the largest Telco, Media & Tech clients in the UK and Globally, supporting them with some of their greatest challenges that can range from fundamental re-imagination of the Operating Model for rolling out and selling fibre, to transforming the way Media companies handle their content supply chains end-to-end. Your role will include: Leading client thinking in identifying areas of innovation that encourage new ways of working and enhance the existing operating model Leading bid teams to build and deliver compelling proposals and pitches, and supporting the end-to-end business development process Managing Deloitte and client teams to understand their organisations, to design and deliver Operating Models that are fit for purpose and successfully realise their strategic intention Leading on designing and developing business cases and identifying and/or delivering sustainable cost savings in collaboration with senior clients Leading on a methodical approach to research and guiding a team through analysing large qualitative and quantitative data sets to shape recommendations Evaluating and using emerging and innovative technologies or ways of thinking to shape strategy; design operating models, principles and roadmaps; and deliver transformation Assessing processes, identifying and quantifying inefficiencies and design and implementation of improvements Proven experience of leading successful teams, functions and programmes on time and to budget Acting as part of the OIDS management / leadership team: leading on performance management, proposition development, and coaching and talent management Leading on the strategic and operational reviews of entire organisations or functions within organisations at a system, organisation, service or functional levels Identifying and organising inputs and insights to lead on developing end-to-end stories to present findings and recommendations to clients Connect to your skills and professional experience We are looking for people to join our team who embrace change and bring us ever greater breadth and depth of expertise. The quality of our technical skills is enhanced through our practical knowledge of implementation and our ability to learn from each other. We are looking for people who have: Proven depth of knowledge of the operational dynamics and industry trends across media, telecoms and/or tech, for example: Telecoms ServCo/NetCo & Wholesale ecosystem optimisation AI monetisation and automation strategies Autonomous and virtual network innovation B2B Enterprise solution delivery 'Customer obsession' and digital experience transformation Media: Modernisation of Content Supply Chains Data-driven personalisation and audience engagement Subscription and advertising platform innovation New content formats and experiences (AR/VR/Metaverse) Intellectual Property and digital Rights management Tech AI/ML application and ethical governance Cloud-native operating models Cyber security and data privacy Web3, Blockchain, and decentralised technologies Platform economics and ecosystem orchestration Experience of use of AI/ Automation to accelerate key operational processes and/or optimise ways of working in one of the above sectors Previous consulting experience, whether as an independent advisor or in-house Experience of a mid/senior-level operational role in at least one TMT organisation (as an employee or as a consultant/contractor) demonstrating knowledge of the overall operating model of that business Experience in generating and developing new business with a track record of translating these into commercial viable and operationally deliverable B2B sales Experience of working effectively as part of a management / leadership team Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Engineering, AI and Data We lead transformation at the heart of our clients; re-engineering the core of our clients' organisations, helping to unleash growth, and creating better futures for their customers, citizens and employees. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "The great culture, flexibility, and range of experiences that Deloitte offers is what sets this firm apart. In Technology & Transformation, Deloitte is far ahead of any of our immediate competitors." - Sophia, Technology & Transformation "What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte's clients include many of the world's largest organisations; I wanted to be part of a team that made a difference that I could be proud of." - Dan, Technology & Transformation Our hybrid working policy You'll be based in London with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Our commitment to you Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you . click apply for full job details
Senior Affiliate Paid Content Manager - Consumer Products Division The CPD TikTok Shop Team was set-up nearly 2 years ago to have a dedicated team crack discovery commerce. With affiliates being the engine behind the business, we are seeking a highly strategic and results-oriented Senior Affiliate Manager to join the TikTok Shop Team. This role is critical in scaling our affiliate marketing efforts and is responsible for defining and executing our paid affiliate content strategy working in close partnership with the Affiliate Community Manager and the CPD Advocacy Teams. It would be beneficial to have someone who already knows the key affiliate players on the platform and has established relationships. A DAY IN THE LIFE Affiliate Strategy and Execution: Define and execute the CPD affiliate strategy to drive affiliate GMV, aligning with overall business objectives and growth targets. Affiliate Acquisition :Identify, select, and onboard top-tier talent forquarterly retainer contracts, ensuring a consistent influx of key social sellers and new faces. You will focus intently oncreator ROIand ensure we partner with creators who reflect the diverse consumer base of our brands. Content Strategy & Execution : Generate engaging, on-trendcontent hooksthat effectively drive conversion, translating these hooks into easy-to-follow content briefs. Take responsibility for reviewing and providing constructive feedback on affiliate content. Align campaigns with key calendar moments, such as NPD launches, ensuring strong coordination with the Brand Teams to maximise impact. Oversee campaign tracking focusing on video CTR and CVR to inform future strategies. Content Boosting :Based on organic performance, you will supply high-performing videos for our media agency to boost. You will proactively share insights with the Brand Teams regarding what content is working well and what isn't, contributing to continuous improvement. Agency Relationship Management : Manage the day-to-day contact with our influencer agency, defining the scope of work and ensuring optimal collaboration to achieve our goals. Budget Ownership : Build and manage the budget that underpins the affiliate GMV ambition. This includes diligent monthly tracking, quarterly trend updates, and close collaboration with the Finance Team. Innovation & Trend Spotting:Stay ahead of industry trends, competitor activities, and new opportunities within the TikTok Shop and affiliate marketing landscape to continuously evolve our approach. WHO YOU ARE TikTok Shop Native : Demonstrated understanding and ideally direct experience with the TikTok Shop platform, its mechanics, and its creator ecosystem. Passionate & Creative :A genuine passion for social commerce and the beauty industry, coupled with a creative eye and attention to detail in content. Analytical Mindset : Ability to interpret data, identify trends, and translate insights into actionable strategies. Collaborative Team Player :An excellent team player who thrives on collaborating with Brand Teams, and external agencies to achieve shared objectives. Stakeholder Management : Ability to effectively work with and provide clear, concise updates to key stakeholders across the organisation. Proactive & Agile :Self-motivated, proactive, and comfortable working in a fast-paced, demanding environment, evidenced by prior experience. WHAT WE OFFER Our industry-leading award-winning benefits package shows how much we value our people. We know they're at the heart of L'Oréal's success, so we offer a fair and competitive package to help you thrive. Enjoy perks like money-saving offers, free mortgage advice, share options and an enhanced pension plan. Love our brands? You'll get up to 60% off iconic names like YSL, CeraVe, Armani, Kiehl's and Garnier! Because health matters, we offer private medical and dental insurance, discounted gym memberships, and onsite mental health support. We also provide enhanced family leave for all and up to 4 weeks of paid fertility leave, so you can prioritise what matters most. Learning is in our DNA at L'Oréal. We'll help you master your role, build skills, and access top-notch leadership programs and monthly expert talks.And there's lots more too! WHO WE ARE L'Oréal is present in 150 markets on five continents. For more than a century, L'Oréal has devoted itself solely to 'Create beauty that moves the world'; it is now the industry world leader with €29 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet. Experience the excitement of agility to shape the future of beauty; where diversity and purpose come together to create meaningful impact. In theL'Oréal Consumers Products Division, our mission is to democratize the best of beauty, which means bringing beauty to all. And for us, beauty must be sustainable. The Consumer Product Divisions holds the world's beauty brand with L'Oréal Paris, the makeup brand with Maybelline New York, the natural brand with Garnier, and NYX Professional Makeup. Beyond our four iconic global brands, we have a unique brand portfolio including others like Essie and Carols Daughter. HOW WE RECRUIT At L'Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That's the beauty of L'Oréal. We are a Disability Confident Employer and will offer an interview to applicants with a disability or long-term condition who best meet the minimum/essential criteria for the role. You can let us know if you would like your application to be considered under the Disability Confident Scheme within your application. You can apply to up to three jobs within a rolling 30-day window. You cannot withdraw your application once you applied, so please make sure to choose a job that matches your dreams. Please visit "Your Application Space" to see the jobs you have already applied to. Please don't create another account with a different email. If you do so, your account might be merged and your application record will be deleted.
Feb 03, 2026
Full time
Senior Affiliate Paid Content Manager - Consumer Products Division The CPD TikTok Shop Team was set-up nearly 2 years ago to have a dedicated team crack discovery commerce. With affiliates being the engine behind the business, we are seeking a highly strategic and results-oriented Senior Affiliate Manager to join the TikTok Shop Team. This role is critical in scaling our affiliate marketing efforts and is responsible for defining and executing our paid affiliate content strategy working in close partnership with the Affiliate Community Manager and the CPD Advocacy Teams. It would be beneficial to have someone who already knows the key affiliate players on the platform and has established relationships. A DAY IN THE LIFE Affiliate Strategy and Execution: Define and execute the CPD affiliate strategy to drive affiliate GMV, aligning with overall business objectives and growth targets. Affiliate Acquisition :Identify, select, and onboard top-tier talent forquarterly retainer contracts, ensuring a consistent influx of key social sellers and new faces. You will focus intently oncreator ROIand ensure we partner with creators who reflect the diverse consumer base of our brands. Content Strategy & Execution : Generate engaging, on-trendcontent hooksthat effectively drive conversion, translating these hooks into easy-to-follow content briefs. Take responsibility for reviewing and providing constructive feedback on affiliate content. Align campaigns with key calendar moments, such as NPD launches, ensuring strong coordination with the Brand Teams to maximise impact. Oversee campaign tracking focusing on video CTR and CVR to inform future strategies. Content Boosting :Based on organic performance, you will supply high-performing videos for our media agency to boost. You will proactively share insights with the Brand Teams regarding what content is working well and what isn't, contributing to continuous improvement. Agency Relationship Management : Manage the day-to-day contact with our influencer agency, defining the scope of work and ensuring optimal collaboration to achieve our goals. Budget Ownership : Build and manage the budget that underpins the affiliate GMV ambition. This includes diligent monthly tracking, quarterly trend updates, and close collaboration with the Finance Team. Innovation & Trend Spotting:Stay ahead of industry trends, competitor activities, and new opportunities within the TikTok Shop and affiliate marketing landscape to continuously evolve our approach. WHO YOU ARE TikTok Shop Native : Demonstrated understanding and ideally direct experience with the TikTok Shop platform, its mechanics, and its creator ecosystem. Passionate & Creative :A genuine passion for social commerce and the beauty industry, coupled with a creative eye and attention to detail in content. Analytical Mindset : Ability to interpret data, identify trends, and translate insights into actionable strategies. Collaborative Team Player :An excellent team player who thrives on collaborating with Brand Teams, and external agencies to achieve shared objectives. Stakeholder Management : Ability to effectively work with and provide clear, concise updates to key stakeholders across the organisation. Proactive & Agile :Self-motivated, proactive, and comfortable working in a fast-paced, demanding environment, evidenced by prior experience. WHAT WE OFFER Our industry-leading award-winning benefits package shows how much we value our people. We know they're at the heart of L'Oréal's success, so we offer a fair and competitive package to help you thrive. Enjoy perks like money-saving offers, free mortgage advice, share options and an enhanced pension plan. Love our brands? You'll get up to 60% off iconic names like YSL, CeraVe, Armani, Kiehl's and Garnier! Because health matters, we offer private medical and dental insurance, discounted gym memberships, and onsite mental health support. We also provide enhanced family leave for all and up to 4 weeks of paid fertility leave, so you can prioritise what matters most. Learning is in our DNA at L'Oréal. We'll help you master your role, build skills, and access top-notch leadership programs and monthly expert talks.And there's lots more too! WHO WE ARE L'Oréal is present in 150 markets on five continents. For more than a century, L'Oréal has devoted itself solely to 'Create beauty that moves the world'; it is now the industry world leader with €29 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet. Experience the excitement of agility to shape the future of beauty; where diversity and purpose come together to create meaningful impact. In theL'Oréal Consumers Products Division, our mission is to democratize the best of beauty, which means bringing beauty to all. And for us, beauty must be sustainable. The Consumer Product Divisions holds the world's beauty brand with L'Oréal Paris, the makeup brand with Maybelline New York, the natural brand with Garnier, and NYX Professional Makeup. Beyond our four iconic global brands, we have a unique brand portfolio including others like Essie and Carols Daughter. HOW WE RECRUIT At L'Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That's the beauty of L'Oréal. We are a Disability Confident Employer and will offer an interview to applicants with a disability or long-term condition who best meet the minimum/essential criteria for the role. You can let us know if you would like your application to be considered under the Disability Confident Scheme within your application. You can apply to up to three jobs within a rolling 30-day window. You cannot withdraw your application once you applied, so please make sure to choose a job that matches your dreams. Please visit "Your Application Space" to see the jobs you have already applied to. Please don't create another account with a different email. If you do so, your account might be merged and your application record will be deleted.
Proposals Manager Location: Remote (UK-based) with travel to London as required Contract: Permanent Salary: Competitive + Private Healthcare + Flexible Benefits Summary We have an excellent opportunity for a Proposal Manager to join the Work Winning Team within NG Bailey Facilities Services. This is a pivotal role where you'll take ownership of the end-to-end proposal process, leading the development of high-quality, client-focused submissions that help secure new business and retain key clients. You'll have the opportunity to see the whole journey of a proposal - from initial concept through to final presentation - with the freedom to make your mark and shape how we present ourselves to clients. Partnering closely with our Solutions Directors, you'll collaborate across multiple business streams - including Operations, HR, Legal, IT, and Energy - to create compelling, compliant, and strategically aligned proposals that reflect our values and growth strategy. This is a hybrid/remote position with flexibility to work from home and travel occasionally to our London office for collaboration and key meetings. Some of the key deliverables in this role will include: Managing the end-to-end proposal process for RFIs, PQQs, ITTs, RFPs, and client presentations. Producing engaging, persuasive, and professionally presented submissions that showcase NG Bailey's capabilities and value proposition. Partnering with subject matter experts (SMEs) across departments to gather and refine high-quality content aligned to client needs. Leading storyboarding sessions and developing executive summaries and win themes that tell a compelling story. Working closely with the Solutions Directors, work winning and operations teams to ensure all submissions are client-focused and strategically positioned. Maintaining and improving proposal templates, content libraries, and proposal standards. Supporting with client presentations and other work-winning activities as required. What we're looking for: We're looking for a proactive, detail-oriented, and confident communicator who enjoys taking full ownership of the proposal process and thrives on collaboration. You'll ideally already be working as a Proposal or an experienced Bid writer, but we're also open to experienced Bid Coordinators ready to step up into a more autonomous role. We'd love to hear from you if you have: Proven experience in proposal or bid management, ideally within hard FM, construction, or professional services. Strong writing, editing, and formatting skills with a keen eye for detail and storytelling. Excellent stakeholder management skills - able to coordinate inputs across multiple departments and drive projects to completion. Familiarity with procurement processes and tendering frameworks (public and private sector). The ability to manage multiple projects, prioritise effectively, and meet tight deadlines. Proficiency in Microsoft Word and PowerPoint. (Desirable) APMP Foundation certification Benefits: We're always evolving our benefits to ensure we're attracting and retaining great people.? Some of what you can expect includes:? 25 Days Holiday + Bank Holidays with an option to Buy/Sell additional days Pension with a?leading provider and?up to?8% employer contribution Personal Wellbeing and Volunteer Days Private Medical Insurance Life Assurance Salary sacrifice car scheme (Hybrid/Electric Vehicle) Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) Flexible benefits to choose from inc: Dental Insurance, Gym Membership, Give As You Earn, Travel Insurance, Tax Free Bikes. Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Feb 03, 2026
Full time
Proposals Manager Location: Remote (UK-based) with travel to London as required Contract: Permanent Salary: Competitive + Private Healthcare + Flexible Benefits Summary We have an excellent opportunity for a Proposal Manager to join the Work Winning Team within NG Bailey Facilities Services. This is a pivotal role where you'll take ownership of the end-to-end proposal process, leading the development of high-quality, client-focused submissions that help secure new business and retain key clients. You'll have the opportunity to see the whole journey of a proposal - from initial concept through to final presentation - with the freedom to make your mark and shape how we present ourselves to clients. Partnering closely with our Solutions Directors, you'll collaborate across multiple business streams - including Operations, HR, Legal, IT, and Energy - to create compelling, compliant, and strategically aligned proposals that reflect our values and growth strategy. This is a hybrid/remote position with flexibility to work from home and travel occasionally to our London office for collaboration and key meetings. Some of the key deliverables in this role will include: Managing the end-to-end proposal process for RFIs, PQQs, ITTs, RFPs, and client presentations. Producing engaging, persuasive, and professionally presented submissions that showcase NG Bailey's capabilities and value proposition. Partnering with subject matter experts (SMEs) across departments to gather and refine high-quality content aligned to client needs. Leading storyboarding sessions and developing executive summaries and win themes that tell a compelling story. Working closely with the Solutions Directors, work winning and operations teams to ensure all submissions are client-focused and strategically positioned. Maintaining and improving proposal templates, content libraries, and proposal standards. Supporting with client presentations and other work-winning activities as required. What we're looking for: We're looking for a proactive, detail-oriented, and confident communicator who enjoys taking full ownership of the proposal process and thrives on collaboration. You'll ideally already be working as a Proposal or an experienced Bid writer, but we're also open to experienced Bid Coordinators ready to step up into a more autonomous role. We'd love to hear from you if you have: Proven experience in proposal or bid management, ideally within hard FM, construction, or professional services. Strong writing, editing, and formatting skills with a keen eye for detail and storytelling. Excellent stakeholder management skills - able to coordinate inputs across multiple departments and drive projects to completion. Familiarity with procurement processes and tendering frameworks (public and private sector). The ability to manage multiple projects, prioritise effectively, and meet tight deadlines. Proficiency in Microsoft Word and PowerPoint. (Desirable) APMP Foundation certification Benefits: We're always evolving our benefits to ensure we're attracting and retaining great people.? Some of what you can expect includes:? 25 Days Holiday + Bank Holidays with an option to Buy/Sell additional days Pension with a?leading provider and?up to?8% employer contribution Personal Wellbeing and Volunteer Days Private Medical Insurance Life Assurance Salary sacrifice car scheme (Hybrid/Electric Vehicle) Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) Flexible benefits to choose from inc: Dental Insurance, Gym Membership, Give As You Earn, Travel Insurance, Tax Free Bikes. Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Senior Manager, Global Regulatory Affairs - Europe page is loaded Senior Manager, Global Regulatory Affairs - Europeremote type: Hybridlocations: Maidenhead, United Kingdomtime type: Full timeposted on: Posted Todaytime left to apply: End Date: February 12, 2026 (13 days left to apply)job requisition id: REQ22465 About This Role: As the Senior Manager, Global Regulatory Affairs, you will join a dynamic team dedicated to navigating regulatory pathways at an above-market level. You will oversee the preparation, submission, and management of key regulatory submissions, together with the EU Regulatory Lead, ensuring compliance with applicable regulations and guidelines. This role requires you to proactively identify potential regulatory risks and develop effective mitigation strategies. By maintaining the highest standards of ethical conduct and integrity, you will ensure compliance with relevant regulatory requirements, company policies, and industry standards. Your contributions will be pivotal in developing or overseeing the overall content and timing of regulatory filings. As a member of the regulatory project team, you will play a crucial role in shaping the future of our projects and supporting the global clinical development and lifecycle. Over time, this role may take a leading role in defining EU strategies and setting the strategic direction for assigned products.This is a hybrid role, requiring 50% of each week spent in the Biogen offices in Maidenhead, UK. What You'll Do: Collaborate with the Global Regulatory Lead for assigned projects and be a member of the regulatory project team (RPT). Work with the EU RL to determine EU regulatory strategies for assigned projects, supporting the global clinical development and lifecycle. Identify and assess regulatory risks associated with product development and define strategies to mitigate these risks. Support the EU RL to set strategic direction and lead the EU regulatory submission process, including CTAs, PIP, scientific advice, MAAs, variations. Support the development of the EU product information and represent EU regulatory strategy at global labeling team meetings. Monitor and analyze EMA and national Health Authority activities and assess their specific impact on your projects. Foster positive interactions with the EMA. Represent the department in EU project teams, committees, and external meetings. Who You Are: You are an energetic and creative problem solver who thrives in a collaborative environment. Your strong leadership and communication skills enable you to guide and work effectively across various functions and levels of the organization. You possess a strategic mindset and have the foresight to anticipate and address regulatory challenges proactively. You are passionate about maintaining high ethical standards and integrity in all regulatory processes. Your analytical abilities and deep expertise in the current regulatory landscape make you an invaluable asset to any project team. Required Skills: Degree in Life Science or related discipline. Strong and proven experience within the pharmaceutical/biotechnology industry, including significant experience in Regulatory Affairs Strategy. Hands-on experience in preparing major regulatory filings with the EMA. Strong leadership and communication skills, with the ability to guide and collaborate effectively across functions and levels of the organization. Strategic thinker with the ability to anticipate and mitigate regulatory risks. Expertise in the current regulatory landscape and evolving guidance. Experience fostering positive interactions with regulatory authorities, such as the EMA.Job Level: Management# are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives.At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. to learn more about our DE&I efforts.All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, marital status, race, color, national origin, ancestry, ethnicity, religion, age, veteran status, disability, genetic information or any other basis protected by federal, state or local law. Biogen is an E-Verify Employer in the United States. (blob:)0:00 / 3:07We are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission.
Feb 03, 2026
Full time
Senior Manager, Global Regulatory Affairs - Europe page is loaded Senior Manager, Global Regulatory Affairs - Europeremote type: Hybridlocations: Maidenhead, United Kingdomtime type: Full timeposted on: Posted Todaytime left to apply: End Date: February 12, 2026 (13 days left to apply)job requisition id: REQ22465 About This Role: As the Senior Manager, Global Regulatory Affairs, you will join a dynamic team dedicated to navigating regulatory pathways at an above-market level. You will oversee the preparation, submission, and management of key regulatory submissions, together with the EU Regulatory Lead, ensuring compliance with applicable regulations and guidelines. This role requires you to proactively identify potential regulatory risks and develop effective mitigation strategies. By maintaining the highest standards of ethical conduct and integrity, you will ensure compliance with relevant regulatory requirements, company policies, and industry standards. Your contributions will be pivotal in developing or overseeing the overall content and timing of regulatory filings. As a member of the regulatory project team, you will play a crucial role in shaping the future of our projects and supporting the global clinical development and lifecycle. Over time, this role may take a leading role in defining EU strategies and setting the strategic direction for assigned products.This is a hybrid role, requiring 50% of each week spent in the Biogen offices in Maidenhead, UK. What You'll Do: Collaborate with the Global Regulatory Lead for assigned projects and be a member of the regulatory project team (RPT). Work with the EU RL to determine EU regulatory strategies for assigned projects, supporting the global clinical development and lifecycle. Identify and assess regulatory risks associated with product development and define strategies to mitigate these risks. Support the EU RL to set strategic direction and lead the EU regulatory submission process, including CTAs, PIP, scientific advice, MAAs, variations. Support the development of the EU product information and represent EU regulatory strategy at global labeling team meetings. Monitor and analyze EMA and national Health Authority activities and assess their specific impact on your projects. Foster positive interactions with the EMA. Represent the department in EU project teams, committees, and external meetings. Who You Are: You are an energetic and creative problem solver who thrives in a collaborative environment. Your strong leadership and communication skills enable you to guide and work effectively across various functions and levels of the organization. You possess a strategic mindset and have the foresight to anticipate and address regulatory challenges proactively. You are passionate about maintaining high ethical standards and integrity in all regulatory processes. Your analytical abilities and deep expertise in the current regulatory landscape make you an invaluable asset to any project team. Required Skills: Degree in Life Science or related discipline. Strong and proven experience within the pharmaceutical/biotechnology industry, including significant experience in Regulatory Affairs Strategy. Hands-on experience in preparing major regulatory filings with the EMA. Strong leadership and communication skills, with the ability to guide and collaborate effectively across functions and levels of the organization. Strategic thinker with the ability to anticipate and mitigate regulatory risks. Expertise in the current regulatory landscape and evolving guidance. Experience fostering positive interactions with regulatory authorities, such as the EMA.Job Level: Management# are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives.At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. to learn more about our DE&I efforts.All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, marital status, race, color, national origin, ancestry, ethnicity, religion, age, veteran status, disability, genetic information or any other basis protected by federal, state or local law. Biogen is an E-Verify Employer in the United States. (blob:)0:00 / 3:07We are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission.
# Head of Customer Care Job Introduction Regional Head of Customer Care At Gleeson, we're proud to build quality homes that change lives - and we know that exceptional customer care is at the heart of that promise. We're looking for a passionate and experienced Regional Head of Customer Care to lead our regional customer care function and champion a five star homeowner experience from the moment our customers receive their keys.This is a senior leadership role with real influence. You'll set the standard for customer excellence across your region, lead and develop a high performing team, and work collaboratively with colleagues across Build, Sales, and Technical to ensure every homeowner feels supported, valued, and confident in their new home. What you'll be doing Leading our customer-first culture by acting as an ambassador for the Gleeson brand, values, and commitment to quality. Driving five star customer service through inspirational leadership, coaching, and development of the regional customer care team. Ensuring consistent, high-quality service delivery with clear action plans, KPIs, and performance standards across defect management, NHQC/NHBC requirements, and SLAs. Monitoring customer satisfaction and implementing improvement initiatives that enhance the homeowner experience and support strong HBF survey results. Overseeing post-completion operations to ensure defects are resolved promptly, professionally, and in line with warranty and quality standards. Collaborating with internal teams to deliver a seamless handover and post-completion journey for every homeowner. Managing contractor and supplier relationships to ensure timely and effective resolution of customer issues. Reporting on performance through KPIs, trends, and root cause analysis, contributing to regional strategy and continuous improvement. Championing innovation in customer care processes, systems, and communication. Supporting training and development for Technicians, CRAs, and CRMs to ensure a consistent, high-quality approach across all regions. Ensuring compliance with GDPR, Health & Safety, Environmental, and Corporate Responsibility policies. What you'll bring Essential Leadership experience in customer care or service delivery, ideally within housebuilding or residential construction. Strong understanding of post-completion processes, NHBC warranty standards, and customer service best practice. Outstanding communication skills with the ability to handle challenging conversations and resolve issues effectively. Proven ability to develop high-performing teams and foster a culture of accountability, empathy, and continuous improvement. Excellent organisational skills with the ability to manage multiple priorities in a fast-paced environment. Collaborative mindset with experience working cross-functionally. Data-driven approach to performance management and service improvement. Proficiency in customer care systems, CRM platforms, and Microsoft Office. Full UK driving licence and willingness to travel across the region. Desirable Experience implementing customer care or CRM systems Knowledge of regional housing markets Relevant professional qualifications A passion for delivering exceptional customer experiencesYou'll be part of a business with a clear purpose: Building Homes. Changing Lives. As a senior leader, you'll shape how our customers experience their new home and play a key role in driving our five star culture forward. You'll work with passionate colleagues, enjoy the autonomy to make meaningful improvements, and contribute to a brand built on quality, integrity, and care.The following content displays a map of the job's location. OpenStreetMap contributors Head of Customer Care Salary Excellent Salary and Benefits Package Job Reference gleeson/TP/60871/4412 Contract Type Full Time Closing Date No expiry date Job Category Customer Care Regional Office Penrith Location Penrith, United Kingdom Posted on 12 January, 2026
Feb 03, 2026
Full time
# Head of Customer Care Job Introduction Regional Head of Customer Care At Gleeson, we're proud to build quality homes that change lives - and we know that exceptional customer care is at the heart of that promise. We're looking for a passionate and experienced Regional Head of Customer Care to lead our regional customer care function and champion a five star homeowner experience from the moment our customers receive their keys.This is a senior leadership role with real influence. You'll set the standard for customer excellence across your region, lead and develop a high performing team, and work collaboratively with colleagues across Build, Sales, and Technical to ensure every homeowner feels supported, valued, and confident in their new home. What you'll be doing Leading our customer-first culture by acting as an ambassador for the Gleeson brand, values, and commitment to quality. Driving five star customer service through inspirational leadership, coaching, and development of the regional customer care team. Ensuring consistent, high-quality service delivery with clear action plans, KPIs, and performance standards across defect management, NHQC/NHBC requirements, and SLAs. Monitoring customer satisfaction and implementing improvement initiatives that enhance the homeowner experience and support strong HBF survey results. Overseeing post-completion operations to ensure defects are resolved promptly, professionally, and in line with warranty and quality standards. Collaborating with internal teams to deliver a seamless handover and post-completion journey for every homeowner. Managing contractor and supplier relationships to ensure timely and effective resolution of customer issues. Reporting on performance through KPIs, trends, and root cause analysis, contributing to regional strategy and continuous improvement. Championing innovation in customer care processes, systems, and communication. Supporting training and development for Technicians, CRAs, and CRMs to ensure a consistent, high-quality approach across all regions. Ensuring compliance with GDPR, Health & Safety, Environmental, and Corporate Responsibility policies. What you'll bring Essential Leadership experience in customer care or service delivery, ideally within housebuilding or residential construction. Strong understanding of post-completion processes, NHBC warranty standards, and customer service best practice. Outstanding communication skills with the ability to handle challenging conversations and resolve issues effectively. Proven ability to develop high-performing teams and foster a culture of accountability, empathy, and continuous improvement. Excellent organisational skills with the ability to manage multiple priorities in a fast-paced environment. Collaborative mindset with experience working cross-functionally. Data-driven approach to performance management and service improvement. Proficiency in customer care systems, CRM platforms, and Microsoft Office. Full UK driving licence and willingness to travel across the region. Desirable Experience implementing customer care or CRM systems Knowledge of regional housing markets Relevant professional qualifications A passion for delivering exceptional customer experiencesYou'll be part of a business with a clear purpose: Building Homes. Changing Lives. As a senior leader, you'll shape how our customers experience their new home and play a key role in driving our five star culture forward. You'll work with passionate colleagues, enjoy the autonomy to make meaningful improvements, and contribute to a brand built on quality, integrity, and care.The following content displays a map of the job's location. OpenStreetMap contributors Head of Customer Care Salary Excellent Salary and Benefits Package Job Reference gleeson/TP/60871/4412 Contract Type Full Time Closing Date No expiry date Job Category Customer Care Regional Office Penrith Location Penrith, United Kingdom Posted on 12 January, 2026
Reporting to: Director- Professional Services & Brand Direct Reports: 3 Direct Reports Position Type: Permanent Overview: Qdos is a division of Tokio Marine HCC, focussing on the sale of Insurance and Consultancy services to UK based freelancers and contractors.Qdos are business insurance and employment status specialists dedicated to the self-employed. We provide business insurance and compliance advice to UK limited companies and sole traders as well as the recruitment agencies and businesses that engage them. We're always looking for the best ways to get our customers the information they need, when they need it.Based in our purpose-built office in rural Leicestershire with countryside views, you will be part of a growing, sociable team with plenty of events and celebrations (we are rarely short of a few snacks in the office!). We are currently operating a flexible working policy which enables you to work from home two days a week and we have the opportunity to get involved in local environmental projects, volunteering days, and other optional activities. Job Purpose: The Head of Professional Services will take full ownership of Qdos' consultancy offering, leading the delivery of expert IR35, off-payroll working, and broader employment status advice to organisations engaging contingent workers. This senior leadership role is central to the development and expansion of our professional services practice, with accountability for driving commercial growth through the enhancement of our technical consultancy, client defence capabilities, the ongoing evolution of our product offering and technical development of our team.The role will be responsible for defending enterprise clients against HMRC challenges, leading technical strategy and output across employment tax and status matters, and setting high standards in advisory delivery. As a visible authority within the market, the Head of Professional Services will drive efforts to win new business, elevate operational excellence, and strengthen Qdos' position as a market-leading status consultancy.The successful candidate will be a highly knowledgeable, commercially minded employment tax expert with a strong track record of technical leadership, client advocacy, and professional services growth Key Responsibilities: Lead and implement the advisory strategy for the professional services division, with a core focus on expanding IR35, Off-Payroll Working, and employment status consultancy offerings to drive sustainable revenue growth. Oversee and strengthen the professional services department, ensuring delivery of exceptional client outcomes across all advisory services and consistent commercial performance Develop and define Qdos' technical approach and service methodology in relation to IR35, employment status, and wider employment tax risks, ensuring rigour, accuracy, and commercial relevance. Deliver expert, strategic advice to enterprise clients, including high-stakes guidance on IR35 compliance, employment tax risk management, and HMRC interventions, acting as a senior lead in client defence matters. Monitor and interpret legislative and policy changes affecting IR35, off-payroll, and broader employment tax obligations, advising internal stakeholders and clients and shaping the company's service roadmap accordingly. Design and deliver structured training and knowledge development programmes for internal professional services staff, equipping the team with the technical and commercial acumen required to deliver high-value advice. Drive technical excellence and raise service standards, ensuring consistent quality assurance across all client outputs, documentation, and communications from the professional services team. Act as a senior point of escalation for complex client matters, providing confident leadership, innovative solutions, and reassurance in critical or contentious scenarios. Represent Qdos at industry events and forums, building the business' profile as a market leader in IR35 and employment status consultancy, and proactively identifying business development opportunities. Contribute to the delivery of business development plans in partnership with colleagues, strengthening client engagement and ensuring consistent revenue growth Skills and Experience Specification: Essential: Qualified solicitor in England and Wales, with 5+ years post-qualification experience, in a tax litigation, employment tax, or regulatory advisory environment. Significant experience advising on employment status matters, including IR35 and off-payroll working rules, with a strong understanding of the legislative and case law landscape. Demonstrated expertise in contentious tax matters, including handling status-related HMRC enquiries, representing clients in disputes, and defending enterprise organisations under HMRC scrutiny. Proven track record in delivering high-level technical advice to corporate clients on employment tax issues, including risk mitigation, compliance strategies, and workforce planning. Extensive experience in shaping and executing business development strategies that drive sustainable revenue growth within professional service Outstanding written and verbal communication skills, with the ability to clearly explain complex technical issues to a range of stakeholders, including non-specialist audiences. Strong commercial awareness and ability to translate legal or tax analysis into practical, business-focused advice. Experienced in developing and delivering client training, technical seminars, and thought leadership within a professional services setting. Evidence of strategic thinking and business development acumen, with experience contributing to or leading commercial growth plans in a consultancy or legal environment. Meticulous attention to detail, with robust analytical and drafting skills and a commitment to high-quality outputs. Proficient in Microsoft Office and relevant legal/tax research tools (e.g., LexisNexis, Practical Law, HMRC manuals and case databases). Desirable: Experience leading a professional services or consultancy team, including responsibility for quality assurance, mentoring, and performance management. Established network within the tax, legal, or contingent workforce industry, with a recognised personal profile or presence in relevant forums. Familiarity with broader employment tax areas such as PAYE, NIC, NMW, benefits in kind, and termination payments. Key Benefits Hybrid working options Non-contributory pension Funded private healthcare 25 days holiday (plus bank holidays) Wellbeing allowance Free parking What We Offer The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals. The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit for more information about our companies.The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit for more information about our companies. Job Title: Head of Professional Services
Feb 03, 2026
Full time
Reporting to: Director- Professional Services & Brand Direct Reports: 3 Direct Reports Position Type: Permanent Overview: Qdos is a division of Tokio Marine HCC, focussing on the sale of Insurance and Consultancy services to UK based freelancers and contractors.Qdos are business insurance and employment status specialists dedicated to the self-employed. We provide business insurance and compliance advice to UK limited companies and sole traders as well as the recruitment agencies and businesses that engage them. We're always looking for the best ways to get our customers the information they need, when they need it.Based in our purpose-built office in rural Leicestershire with countryside views, you will be part of a growing, sociable team with plenty of events and celebrations (we are rarely short of a few snacks in the office!). We are currently operating a flexible working policy which enables you to work from home two days a week and we have the opportunity to get involved in local environmental projects, volunteering days, and other optional activities. Job Purpose: The Head of Professional Services will take full ownership of Qdos' consultancy offering, leading the delivery of expert IR35, off-payroll working, and broader employment status advice to organisations engaging contingent workers. This senior leadership role is central to the development and expansion of our professional services practice, with accountability for driving commercial growth through the enhancement of our technical consultancy, client defence capabilities, the ongoing evolution of our product offering and technical development of our team.The role will be responsible for defending enterprise clients against HMRC challenges, leading technical strategy and output across employment tax and status matters, and setting high standards in advisory delivery. As a visible authority within the market, the Head of Professional Services will drive efforts to win new business, elevate operational excellence, and strengthen Qdos' position as a market-leading status consultancy.The successful candidate will be a highly knowledgeable, commercially minded employment tax expert with a strong track record of technical leadership, client advocacy, and professional services growth Key Responsibilities: Lead and implement the advisory strategy for the professional services division, with a core focus on expanding IR35, Off-Payroll Working, and employment status consultancy offerings to drive sustainable revenue growth. Oversee and strengthen the professional services department, ensuring delivery of exceptional client outcomes across all advisory services and consistent commercial performance Develop and define Qdos' technical approach and service methodology in relation to IR35, employment status, and wider employment tax risks, ensuring rigour, accuracy, and commercial relevance. Deliver expert, strategic advice to enterprise clients, including high-stakes guidance on IR35 compliance, employment tax risk management, and HMRC interventions, acting as a senior lead in client defence matters. Monitor and interpret legislative and policy changes affecting IR35, off-payroll, and broader employment tax obligations, advising internal stakeholders and clients and shaping the company's service roadmap accordingly. Design and deliver structured training and knowledge development programmes for internal professional services staff, equipping the team with the technical and commercial acumen required to deliver high-value advice. Drive technical excellence and raise service standards, ensuring consistent quality assurance across all client outputs, documentation, and communications from the professional services team. Act as a senior point of escalation for complex client matters, providing confident leadership, innovative solutions, and reassurance in critical or contentious scenarios. Represent Qdos at industry events and forums, building the business' profile as a market leader in IR35 and employment status consultancy, and proactively identifying business development opportunities. Contribute to the delivery of business development plans in partnership with colleagues, strengthening client engagement and ensuring consistent revenue growth Skills and Experience Specification: Essential: Qualified solicitor in England and Wales, with 5+ years post-qualification experience, in a tax litigation, employment tax, or regulatory advisory environment. Significant experience advising on employment status matters, including IR35 and off-payroll working rules, with a strong understanding of the legislative and case law landscape. Demonstrated expertise in contentious tax matters, including handling status-related HMRC enquiries, representing clients in disputes, and defending enterprise organisations under HMRC scrutiny. Proven track record in delivering high-level technical advice to corporate clients on employment tax issues, including risk mitigation, compliance strategies, and workforce planning. Extensive experience in shaping and executing business development strategies that drive sustainable revenue growth within professional service Outstanding written and verbal communication skills, with the ability to clearly explain complex technical issues to a range of stakeholders, including non-specialist audiences. Strong commercial awareness and ability to translate legal or tax analysis into practical, business-focused advice. Experienced in developing and delivering client training, technical seminars, and thought leadership within a professional services setting. Evidence of strategic thinking and business development acumen, with experience contributing to or leading commercial growth plans in a consultancy or legal environment. Meticulous attention to detail, with robust analytical and drafting skills and a commitment to high-quality outputs. Proficient in Microsoft Office and relevant legal/tax research tools (e.g., LexisNexis, Practical Law, HMRC manuals and case databases). Desirable: Experience leading a professional services or consultancy team, including responsibility for quality assurance, mentoring, and performance management. Established network within the tax, legal, or contingent workforce industry, with a recognised personal profile or presence in relevant forums. Familiarity with broader employment tax areas such as PAYE, NIC, NMW, benefits in kind, and termination payments. Key Benefits Hybrid working options Non-contributory pension Funded private healthcare 25 days holiday (plus bank holidays) Wellbeing allowance Free parking What We Offer The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals. The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit for more information about our companies.The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit for more information about our companies. Job Title: Head of Professional Services
