We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Stream to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do ; Set a Product Vision & own the Product Backlog for Adobe Campaign & our owned comms stack, enabling the business to deliver on their requirements. Maintain a delivery roadmap of features, product releases, and integrations with the wider Sky technology & tooling ecosystem . Be the system admin for Adobe Campaign & the owned comms stack Govern the usage of Campaign Management within the business, defining the operating model and establishing appropriate controls and workflows for our tools. Enable business adoption & lead Ideation Workshops and User Story Creation, to drive product requirements and drive the effective usage of our tools in the business. Advise on Campaign best practice to ensure tooling is usilised effectively Join Quarterly Planning & support experimentation & development teams in sprint planning as required . Lead our campaign management vendor partnerships & ensure tooling remains best-in-class Ensure Technology Stack for campaign execution adheres to Compliance & Policy Requirement s Support Head of Martech at Sky UK in implementing martech strategy and specific initiatives What you'll bring ; Deep experience with Adobe Campaign, ideally with Adobe Campaign Certification. Demonstrated expertise in managing complex digital campaigns and platform migrations Deep Technical understanding of Adobe Campaign v7, and experience of AJO and Campaign v8 preferred. Experience with additional marketing technology capabilities preferred, as it will be beneficial in working with wider teams across the business. This could include web analytics, customer data management, consent management, personalisation, and digital marketing. A proven track record of product ownership in a complex & fast moving organisation. Proven track record influencing and working with decision makers to drive strategic decisions . Team Overview The Marketing Technology team deliver capability that allows us to attract, engage & retain customers and measure the effectiveness of our journeys and marketing spend, utilising best-in-class tech solutions. The team will focus on: Deepening of Martech specialisms and greater alignment and visibility across the group to drive additional value and economies of scale. Future-proofing Martech stack to drive media efficiencies and ensure campaign effectiveness through deployment of new capabilities. Embedding best practice technologies and championing their adoption to further consolidate technology choices. Ensuring stellar customer experience by helping select and deliver consistent, personalised, cross-channel journey orchestration and optimisation. Building internal Martech capabilities to enable & empower teams aoss Sky Residential & Group OTT and to drive operating efficiencies. The Rewards: There's a reason people can't stop talking about ! Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of best-in-class Sky VIP rewards and experiences How You'll Work: We know the world has changed, and we want to offer our employees the chance to collaborate at our outstanding office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your Office Base: Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more passionate about who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. Please note: We reserve the right to close this advertisement at any time once we have received a sufficient number of applications.
Mar 01, 2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Stream to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do ; Set a Product Vision & own the Product Backlog for Adobe Campaign & our owned comms stack, enabling the business to deliver on their requirements. Maintain a delivery roadmap of features, product releases, and integrations with the wider Sky technology & tooling ecosystem . Be the system admin for Adobe Campaign & the owned comms stack Govern the usage of Campaign Management within the business, defining the operating model and establishing appropriate controls and workflows for our tools. Enable business adoption & lead Ideation Workshops and User Story Creation, to drive product requirements and drive the effective usage of our tools in the business. Advise on Campaign best practice to ensure tooling is usilised effectively Join Quarterly Planning & support experimentation & development teams in sprint planning as required . Lead our campaign management vendor partnerships & ensure tooling remains best-in-class Ensure Technology Stack for campaign execution adheres to Compliance & Policy Requirement s Support Head of Martech at Sky UK in implementing martech strategy and specific initiatives What you'll bring ; Deep experience with Adobe Campaign, ideally with Adobe Campaign Certification. Demonstrated expertise in managing complex digital campaigns and platform migrations Deep Technical understanding of Adobe Campaign v7, and experience of AJO and Campaign v8 preferred. Experience with additional marketing technology capabilities preferred, as it will be beneficial in working with wider teams across the business. This could include web analytics, customer data management, consent management, personalisation, and digital marketing. A proven track record of product ownership in a complex & fast moving organisation. Proven track record influencing and working with decision makers to drive strategic decisions . Team Overview The Marketing Technology team deliver capability that allows us to attract, engage & retain customers and measure the effectiveness of our journeys and marketing spend, utilising best-in-class tech solutions. The team will focus on: Deepening of Martech specialisms and greater alignment and visibility across the group to drive additional value and economies of scale. Future-proofing Martech stack to drive media efficiencies and ensure campaign effectiveness through deployment of new capabilities. Embedding best practice technologies and championing their adoption to further consolidate technology choices. Ensuring stellar customer experience by helping select and deliver consistent, personalised, cross-channel journey orchestration and optimisation. Building internal Martech capabilities to enable & empower teams aoss Sky Residential & Group OTT and to drive operating efficiencies. The Rewards: There's a reason people can't stop talking about ! Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of best-in-class Sky VIP rewards and experiences How You'll Work: We know the world has changed, and we want to offer our employees the chance to collaborate at our outstanding office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your Office Base: Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more passionate about who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. Please note: We reserve the right to close this advertisement at any time once we have received a sufficient number of applications.
Internally, this role will be known as Lead Media Planner London, Manchester hybrid This position sits in our UKI Media team. We combine data, technology, creative content, and paid media to crack brands' business problems & drive revenue through innovative digital marketing solutions. We plan, create and execute a variety of world class campaigns, from culture lead, social first content to award winning integrated creative campaigns that have been built from data lead strategies and insights. Our clients include Just Eat Takeaway, Victoria's Secret, TikTok, The White Company, Meta, Pepsico, EasyJet and many more. JOB PURPOSE We are looking for someone to lead clients within the paid social media offering, while making sure it's collaborative and closely integrated with creative content, technology and data. This person will provide visionary leadership around paid social media, supporting our paid media planners with strategic guidance, personal development and training. They will innovate our offering and help us do outstanding work that delivers true ROI for our clients. We need someone who understands our client's customers, who can put themselves in their shoes to create strategies and ideas that exceed expectations, who understands that brands are competing for consumers' attention and have at best a couple of seconds to inspire some sort of interaction. We need people who can come up with big ideas as well as lots of little ones that are framed in a solid media strategy grounded in insight. KEY RESPONSIBILITIES The role of Lead Media Planner is exciting, varied and constantly evolving. In this role, you will: Lead, line manage, motivate and inspire your team Support Head of Paid Social and Head of Media Operations in developing long term media strategies and key tactical plans Plan, buy and optimise paid social media activity Oversee reporting and identify new opportunities off the back of results Recommend and set up measurement solutions for clients Take and respond to (internal and external) briefs Deliver and present work with data driven insight and analytics Support Account Planners in delivery of internal and client work with paid planning Contribute insights and strategic media thinking to projects that span all areas of the business Ensure delivery of work is to the highest possible standard Ensure constant innovation across all deliverables Manage budgets for paid media deliverables Assess technology solutions, processes and data tools to improve our capabilities SKILLS AND PREVIOUS EXPERIENCE Our offering is advanced for the industry, and we rely on great people. To be considered for this role, you will need the skills or experience outlined below. Extensive, relevant experience within a paid social media based role Experience leading, motivating and coaching team members Experience managing complex campaigns and measurement solutions (tracking, attribution, lift and incrementality studies) Strong understanding of digital media, particularly paid social media Advanced proficiency with ads platforms Advanced proficiency in direct response and app focused campaigns Advanced proficiency in Excel along with an inquisitive and numeric mindset and advanced problem solving skills Excellent organisational skills and time management skills A high attention to detail and strong presentation skills Familiarity with third party measurement platforms (e.g. Google Analytics, Adobe, DCM) WE OFFER A flexible, hybrid working policy The choice of medical healthcare providers (Bupa or Medicash) 25 days holiday plus bank holidays and your birthday off each year Company pension scheme Ride to work scheme Enhanced family friendly policies Buddy Program: You will be paired with a 'Buddy' to help you through your first weeks' at DEPT . A reputation for doing good. DEPT has been a Certified B Corp since 2021 and named 'Agency of the Year' at both The Lovies and The Webby Awards. Awesome clients. Whether big or small, local or global - at DEPT you'll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together! The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications. Global annual DEPT Cares Month in which employees come together and donate their skills to support local charities. WHO ARE WE? We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That's why we hire curious, self driven, talented people who never stop innovating. Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we're big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world. DEPT is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified. DIVERSITY, EQUITY & INCLUSION At DEPT , we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here .
Mar 01, 2026
Full time
Internally, this role will be known as Lead Media Planner London, Manchester hybrid This position sits in our UKI Media team. We combine data, technology, creative content, and paid media to crack brands' business problems & drive revenue through innovative digital marketing solutions. We plan, create and execute a variety of world class campaigns, from culture lead, social first content to award winning integrated creative campaigns that have been built from data lead strategies and insights. Our clients include Just Eat Takeaway, Victoria's Secret, TikTok, The White Company, Meta, Pepsico, EasyJet and many more. JOB PURPOSE We are looking for someone to lead clients within the paid social media offering, while making sure it's collaborative and closely integrated with creative content, technology and data. This person will provide visionary leadership around paid social media, supporting our paid media planners with strategic guidance, personal development and training. They will innovate our offering and help us do outstanding work that delivers true ROI for our clients. We need someone who understands our client's customers, who can put themselves in their shoes to create strategies and ideas that exceed expectations, who understands that brands are competing for consumers' attention and have at best a couple of seconds to inspire some sort of interaction. We need people who can come up with big ideas as well as lots of little ones that are framed in a solid media strategy grounded in insight. KEY RESPONSIBILITIES The role of Lead Media Planner is exciting, varied and constantly evolving. In this role, you will: Lead, line manage, motivate and inspire your team Support Head of Paid Social and Head of Media Operations in developing long term media strategies and key tactical plans Plan, buy and optimise paid social media activity Oversee reporting and identify new opportunities off the back of results Recommend and set up measurement solutions for clients Take and respond to (internal and external) briefs Deliver and present work with data driven insight and analytics Support Account Planners in delivery of internal and client work with paid planning Contribute insights and strategic media thinking to projects that span all areas of the business Ensure delivery of work is to the highest possible standard Ensure constant innovation across all deliverables Manage budgets for paid media deliverables Assess technology solutions, processes and data tools to improve our capabilities SKILLS AND PREVIOUS EXPERIENCE Our offering is advanced for the industry, and we rely on great people. To be considered for this role, you will need the skills or experience outlined below. Extensive, relevant experience within a paid social media based role Experience leading, motivating and coaching team members Experience managing complex campaigns and measurement solutions (tracking, attribution, lift and incrementality studies) Strong understanding of digital media, particularly paid social media Advanced proficiency with ads platforms Advanced proficiency in direct response and app focused campaigns Advanced proficiency in Excel along with an inquisitive and numeric mindset and advanced problem solving skills Excellent organisational skills and time management skills A high attention to detail and strong presentation skills Familiarity with third party measurement platforms (e.g. Google Analytics, Adobe, DCM) WE OFFER A flexible, hybrid working policy The choice of medical healthcare providers (Bupa or Medicash) 25 days holiday plus bank holidays and your birthday off each year Company pension scheme Ride to work scheme Enhanced family friendly policies Buddy Program: You will be paired with a 'Buddy' to help you through your first weeks' at DEPT . A reputation for doing good. DEPT has been a Certified B Corp since 2021 and named 'Agency of the Year' at both The Lovies and The Webby Awards. Awesome clients. Whether big or small, local or global - at DEPT you'll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together! The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications. Global annual DEPT Cares Month in which employees come together and donate their skills to support local charities. WHO ARE WE? We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That's why we hire curious, self driven, talented people who never stop innovating. Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we're big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world. DEPT is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified. DIVERSITY, EQUITY & INCLUSION At DEPT , we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here .
THE COMPANY CraftGinClub is one of the UK's leading premium alcohol retailers. Our mission is to get amazing impossible-to-find drinks into the glasses of discerning drinkers, whilst supporting the growth of artisan producers across the world. Our award winning in house team of experts curates and manages the whole process - and whilst we are principally known for our subscription service delivering incredible experiences to our customers every month, we also have a growing ecommerce store, which offers not only the products we source, but exclusive lines made by our own distillers and manufacturers. With tens of thousands of customers, we have featured on the BBC, GQ and The Telegraph, and have been heralded as one of the most successful ever investments on Dragon's Den! The Head Of Growth Marketing is a key role to help achieve this, and we are looking to bring on board someone for a year's maternity cover from May26. THE TEAM This role sits within the Sales & Marketing department, and will work closely with Brand, CRM, Website, Commerce, Tech, Customer Service, and of course our Product team. Sales & Marketing is a core driver for moving our business forwards, and is responsible for a range of requirements across the business - improving our brand, forming new incentives, expanding and refining our offering, designing content, producing magazines, running adverts, acquiring new customers and nurturing our database of customers. We already have teams in place looking after Brand, CRM, Website and Commerce, but are now in the process of expanding our Growth / Acquisition team, both by bringing in a new Growth Marketing Manager to support across all key initiatives as well as this maternity cover. This Growth / Acquisition team is responsible for our ATL marketing channels, acquiring new customers into our funnel, with one key goal: to generate revenue growth within a profitable ROAS. THE PERSON In a nutshell, the Head Of Growth Marketing will be our consumer acquisition champion, responsible for finding and acquiring new customers across a range of channels, promoting the right products to the right people at the right time. Reporting into the Chief Sales & Marketing Officer, this role will be a key leader within the Sales & Marketing team, helping guide the overall department with specific authority and accountability for the Growth / Acquisition Marketing function within it. This is an ideal role for someone who: Is a real player-manager - willing to get involved from an implementational perspective, bringing an energy to what they do Enjoys analysis, digging into data, problem solving and finding opportunities Loves developing a small team and leading them to deliver great work Gets excited about shaping things from scratch, particularly as we go through a major rebrand and start new acquisition activities for the first time Can manage uncertainty and complexity, and form and deliver solutions Wants to progress their career within a close knit team and growing business environment Likes a fun, open working environment where they can be themselves and loves a diverse caring community Wants to dedicate themselves to delivering excellent work and seeing the results of their endeavours THE REMIT Whilst the wider Marketing team is pretty well established, the Acquisition Marketing team is going through a period of change. An over reliance on a narrow range of channels (predominantly affiliates / partnerships) is being addressed, with new agencies being brought on board to better support SEO, Paid Search and Paid Social. Likewise, the team is expanding with a Growth Marketing Manager being hired to support the broadening range of activities. With the current Head Of Growth Marketing going on maternity leave soon, we are looking for a talented marketing professional to take the current foundations of what we do, and expand on them - both in developing a test & learn programme, new channel deployment, and current channel optimisation. This role will best suit someone with a more technical and analytical approach to growth / performance marketing. We need someone who can analyse granular performance, and actively optimise activity on an iterative basis. They should have someone who can analyse granular performance, and actively optimise activity on an iterative basis. They should have a strong grasp of managing spends, ensuring optimal blend of marketing channels, and forecasting performance of our shop and subscription sales routes. A strong understanding of ROI versus LTV and AOV is key. They should also be adept at managing agencies across a range of activity types, having a specialism in digital marketing themselves, as well as being able to self serve on things such as analytics. Much of the creative lifting can be managed by our Brand team, but a good grasp of working with creative teams would be an advantage. There are a few projects in place, and new ones coming up, but we envisage some key projects to be: Planning / optimisation - reviewing all current activity alongside the team and agencies, benchmarking current performance, and forming plans to accelerate and optimise Strategy / test & learn - building on our current foundations of activity and delivering roadmap of new activities Campaign management - owning (both internally and via 3rd party agencies) the ongoing and campaign activity across all channels of activity - principally Paid Search, Paid Social, SEO and Affiliates Project management - coordinating sister teams to deliver core activities across a range of projects, including a major rebrand Analysis / forecasting - monitoring performance and tracking KPIs across all channels allowing for responsive and pragmatic control - expertise in GA, GSC, AdWords and Meta is a must Team leadership - leading, directing, coaching and mentoring a Growth Marketing team Stakeholder management - working closely with teams around the business, ensuring a collaborative approach to driving results Hybrid working - Wed/Thu in our Farringdon offices, remote on Mon/Tue/Fri Flexible working hours 25 days holiday rising with length of service Weekly gin and rum tasting, and regular product tastings and attend industry events Generous staff discount on our online store Real career progression opportunities, with the chance to grow as we do Dynamic working environment and regular social events
Mar 01, 2026
Full time
THE COMPANY CraftGinClub is one of the UK's leading premium alcohol retailers. Our mission is to get amazing impossible-to-find drinks into the glasses of discerning drinkers, whilst supporting the growth of artisan producers across the world. Our award winning in house team of experts curates and manages the whole process - and whilst we are principally known for our subscription service delivering incredible experiences to our customers every month, we also have a growing ecommerce store, which offers not only the products we source, but exclusive lines made by our own distillers and manufacturers. With tens of thousands of customers, we have featured on the BBC, GQ and The Telegraph, and have been heralded as one of the most successful ever investments on Dragon's Den! The Head Of Growth Marketing is a key role to help achieve this, and we are looking to bring on board someone for a year's maternity cover from May26. THE TEAM This role sits within the Sales & Marketing department, and will work closely with Brand, CRM, Website, Commerce, Tech, Customer Service, and of course our Product team. Sales & Marketing is a core driver for moving our business forwards, and is responsible for a range of requirements across the business - improving our brand, forming new incentives, expanding and refining our offering, designing content, producing magazines, running adverts, acquiring new customers and nurturing our database of customers. We already have teams in place looking after Brand, CRM, Website and Commerce, but are now in the process of expanding our Growth / Acquisition team, both by bringing in a new Growth Marketing Manager to support across all key initiatives as well as this maternity cover. This Growth / Acquisition team is responsible for our ATL marketing channels, acquiring new customers into our funnel, with one key goal: to generate revenue growth within a profitable ROAS. THE PERSON In a nutshell, the Head Of Growth Marketing will be our consumer acquisition champion, responsible for finding and acquiring new customers across a range of channels, promoting the right products to the right people at the right time. Reporting into the Chief Sales & Marketing Officer, this role will be a key leader within the Sales & Marketing team, helping guide the overall department with specific authority and accountability for the Growth / Acquisition Marketing function within it. This is an ideal role for someone who: Is a real player-manager - willing to get involved from an implementational perspective, bringing an energy to what they do Enjoys analysis, digging into data, problem solving and finding opportunities Loves developing a small team and leading them to deliver great work Gets excited about shaping things from scratch, particularly as we go through a major rebrand and start new acquisition activities for the first time Can manage uncertainty and complexity, and form and deliver solutions Wants to progress their career within a close knit team and growing business environment Likes a fun, open working environment where they can be themselves and loves a diverse caring community Wants to dedicate themselves to delivering excellent work and seeing the results of their endeavours THE REMIT Whilst the wider Marketing team is pretty well established, the Acquisition Marketing team is going through a period of change. An over reliance on a narrow range of channels (predominantly affiliates / partnerships) is being addressed, with new agencies being brought on board to better support SEO, Paid Search and Paid Social. Likewise, the team is expanding with a Growth Marketing Manager being hired to support the broadening range of activities. With the current Head Of Growth Marketing going on maternity leave soon, we are looking for a talented marketing professional to take the current foundations of what we do, and expand on them - both in developing a test & learn programme, new channel deployment, and current channel optimisation. This role will best suit someone with a more technical and analytical approach to growth / performance marketing. We need someone who can analyse granular performance, and actively optimise activity on an iterative basis. They should have someone who can analyse granular performance, and actively optimise activity on an iterative basis. They should have a strong grasp of managing spends, ensuring optimal blend of marketing channels, and forecasting performance of our shop and subscription sales routes. A strong understanding of ROI versus LTV and AOV is key. They should also be adept at managing agencies across a range of activity types, having a specialism in digital marketing themselves, as well as being able to self serve on things such as analytics. Much of the creative lifting can be managed by our Brand team, but a good grasp of working with creative teams would be an advantage. There are a few projects in place, and new ones coming up, but we envisage some key projects to be: Planning / optimisation - reviewing all current activity alongside the team and agencies, benchmarking current performance, and forming plans to accelerate and optimise Strategy / test & learn - building on our current foundations of activity and delivering roadmap of new activities Campaign management - owning (both internally and via 3rd party agencies) the ongoing and campaign activity across all channels of activity - principally Paid Search, Paid Social, SEO and Affiliates Project management - coordinating sister teams to deliver core activities across a range of projects, including a major rebrand Analysis / forecasting - monitoring performance and tracking KPIs across all channels allowing for responsive and pragmatic control - expertise in GA, GSC, AdWords and Meta is a must Team leadership - leading, directing, coaching and mentoring a Growth Marketing team Stakeholder management - working closely with teams around the business, ensuring a collaborative approach to driving results Hybrid working - Wed/Thu in our Farringdon offices, remote on Mon/Tue/Fri Flexible working hours 25 days holiday rising with length of service Weekly gin and rum tasting, and regular product tastings and attend industry events Generous staff discount on our online store Real career progression opportunities, with the chance to grow as we do Dynamic working environment and regular social events
Internally, this role will be known as Lead Media Planner London, Manchester hybrid This position sits in our UKI Media team. We combine data, technology, creative content, and paid media to crack brands' business problems & drive revenue through innovative digital marketing solutions. We plan, create and execute a variety of world class campaigns, from culture lead, social first content to award winning integrated creative campaigns that have been built from data lead strategies and insights. Our clients include Just Eat Takeaway, Victoria's Secret, TikTok, The White Company, Meta, Pepsico, EasyJet and many more. JOB PURPOSE We are looking for someone to lead clients within the paid social media offering, while making sure it's collaborative and closely integrated with creative content, technology and data. This person will provide visionary leadership around paid social media, supporting our paid media planners with strategic guidance, personal development and training. They will innovate our offering and help us do outstanding work that delivers true ROI for our clients. We need someone who understands our client's customers, who can put themselves in their shoes to create strategies and ideas that exceed expectations, who understands that brands are competing for consumers' attention and have at best a couple of seconds to inspire some sort of interaction. We need people who can come up with big ideas as well as lots of little ones that are framed in a solid media strategy grounded in insight. KEY RESPONSIBILITIES The role of Lead Media Planner is exciting, varied and constantly evolving. In this role, you will: Lead, line manage, motivate and inspire your team Support Head of Paid Social and Head of Media Operations in developing long term media strategies and key tactical plans Plan, buy and optimise paid social media activity Oversee reporting and identify new opportunities off the back of results Recommend and set up measurement solutions for clients Take and respond to (internal and external) briefs Deliver and present work with data driven insight and analytics Support Account Planners in delivery of internal and client work with paid planning Contribute insights and strategic media thinking to projects that span all areas of the business Ensure delivery of work is to the highest possible standard Ensure constant innovation across all deliverables Manage budgets for paid media deliverables Assess technology solutions, processes and data tools to improve our capabilities SKILLS AND PREVIOUS EXPERIENCE Our offering is advanced for the industry, and we rely on great people. To be considered for this role, you will need the skills or experience outlined below. Extensive, relevant experience within a paid social media based role Experience leading, motivating and coaching team members Experience managing complex campaigns and measurement solutions (tracking, attribution, lift and incrementality studies) Strong understanding of digital media, particularly paid social media Advanced proficiency with ads platforms Advanced proficiency in direct response and app focused campaigns Advanced proficiency in Excel along with an inquisitive and numeric mindset and advanced problem solving skills Excellent organisational skills and time management skills A high attention to detail and strong presentation skills Familiarity with third party measurement platforms (e.g. Google Analytics, Adobe, DCM) WE OFFER A flexible, hybrid working policy The choice of medical healthcare providers (Bupa or Medicash) 25 days holiday plus bank holidays and your birthday off each year Company pension scheme Ride to work scheme Enhanced family friendly policies Buddy Program: You will be paired with a 'Buddy' to help you through your first weeks' at DEPT . A reputation for doing good. DEPT has been a Certified B Corp since 2021 and named 'Agency of the Year' at both The Lovies and The Webby Awards. Awesome clients. Whether big or small, local or global - at DEPT you'll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together! The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications. Global annual DEPT Cares Month in which employees come together and donate their skills to support local charities. WHO ARE WE? We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That's why we hire curious, self driven, talented people who never stop innovating. Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we're big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world. DEPT is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified. DIVERSITY, EQUITY & INCLUSION At DEPT , we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here .
Mar 01, 2026
Full time
Internally, this role will be known as Lead Media Planner London, Manchester hybrid This position sits in our UKI Media team. We combine data, technology, creative content, and paid media to crack brands' business problems & drive revenue through innovative digital marketing solutions. We plan, create and execute a variety of world class campaigns, from culture lead, social first content to award winning integrated creative campaigns that have been built from data lead strategies and insights. Our clients include Just Eat Takeaway, Victoria's Secret, TikTok, The White Company, Meta, Pepsico, EasyJet and many more. JOB PURPOSE We are looking for someone to lead clients within the paid social media offering, while making sure it's collaborative and closely integrated with creative content, technology and data. This person will provide visionary leadership around paid social media, supporting our paid media planners with strategic guidance, personal development and training. They will innovate our offering and help us do outstanding work that delivers true ROI for our clients. We need someone who understands our client's customers, who can put themselves in their shoes to create strategies and ideas that exceed expectations, who understands that brands are competing for consumers' attention and have at best a couple of seconds to inspire some sort of interaction. We need people who can come up with big ideas as well as lots of little ones that are framed in a solid media strategy grounded in insight. KEY RESPONSIBILITIES The role of Lead Media Planner is exciting, varied and constantly evolving. In this role, you will: Lead, line manage, motivate and inspire your team Support Head of Paid Social and Head of Media Operations in developing long term media strategies and key tactical plans Plan, buy and optimise paid social media activity Oversee reporting and identify new opportunities off the back of results Recommend and set up measurement solutions for clients Take and respond to (internal and external) briefs Deliver and present work with data driven insight and analytics Support Account Planners in delivery of internal and client work with paid planning Contribute insights and strategic media thinking to projects that span all areas of the business Ensure delivery of work is to the highest possible standard Ensure constant innovation across all deliverables Manage budgets for paid media deliverables Assess technology solutions, processes and data tools to improve our capabilities SKILLS AND PREVIOUS EXPERIENCE Our offering is advanced for the industry, and we rely on great people. To be considered for this role, you will need the skills or experience outlined below. Extensive, relevant experience within a paid social media based role Experience leading, motivating and coaching team members Experience managing complex campaigns and measurement solutions (tracking, attribution, lift and incrementality studies) Strong understanding of digital media, particularly paid social media Advanced proficiency with ads platforms Advanced proficiency in direct response and app focused campaigns Advanced proficiency in Excel along with an inquisitive and numeric mindset and advanced problem solving skills Excellent organisational skills and time management skills A high attention to detail and strong presentation skills Familiarity with third party measurement platforms (e.g. Google Analytics, Adobe, DCM) WE OFFER A flexible, hybrid working policy The choice of medical healthcare providers (Bupa or Medicash) 25 days holiday plus bank holidays and your birthday off each year Company pension scheme Ride to work scheme Enhanced family friendly policies Buddy Program: You will be paired with a 'Buddy' to help you through your first weeks' at DEPT . A reputation for doing good. DEPT has been a Certified B Corp since 2021 and named 'Agency of the Year' at both The Lovies and The Webby Awards. Awesome clients. Whether big or small, local or global - at DEPT you'll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together! The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications. Global annual DEPT Cares Month in which employees come together and donate their skills to support local charities. WHO ARE WE? We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That's why we hire curious, self driven, talented people who never stop innovating. Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we're big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world. DEPT is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified. DIVERSITY, EQUITY & INCLUSION At DEPT , we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here .
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Stream to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do ; Set a Product Vision & own the Product Backlog for Adobe Campaign & our owned comms stack, enabling the business to deliver on their requirements. Maintain a delivery roadmap of features, product releases, and integrations with the wider Sky technology & tooling ecosystem . Be the system admin for Adobe Campaign & the owned comms stack Govern the usage of Campaign Management within the business, defining the operating model and establishing appropriate controls and workflows for our tools. Enable business adoption & lead Ideation Workshops and User Story Creation, to drive product requirements and drive the effective usage of our tools in the business. Advise on Campaign best practice to ensure tooling is usilised effectively Join Quarterly Planning & support experimentation & development teams in sprint planning as required . Lead our campaign management vendor partnerships & ensure tooling remains best-in-class Ensure Technology Stack for campaign execution adheres to Compliance & Policy Requirement s Support Head of Martech at Sky UK in implementing martech strategy and specific initiatives What you'll bring ; Deep experience with Adobe Campaign, ideally with Adobe Campaign Certification. Demonstrated expertise in managing complex digital campaigns and platform migrations Deep Technical understanding of Adobe Campaign v7, and experience of AJO and Campaign v8 preferred. Experience with additional marketing technology capabilities preferred, as it will be beneficial in working with wider teams across the business. This could include web analytics, customer data management, consent management, personalisation, and digital marketing. A proven track record of product ownership in a complex & fast moving organisation. Proven track record influencing and working with decision makers to drive strategic decisions . Team Overview The Marketing Technology team deliver capability that allows us to attract, engage & retain customers and measure the effectiveness of our journeys and marketing spend, utilising best-in-class tech solutions. The team will focus on: Deepening of Martech specialisms and greater alignment and visibility across the group to drive additional value and economies of scale. Future-proofing Martech stack to drive media efficiencies and ensure campaign effectiveness through deployment of new capabilities. Embedding best practice technologies and championing their adoption to further consolidate technology choices. Ensuring stellar customer experience by helping select and deliver consistent, personalised, cross-channel journey orchestration and optimisation. Building internal Martech capabilities to enable & empower teams aoss Sky Residential & Group OTT and to drive operating efficiencies. The Rewards: There's a reason people can't stop talking about ! Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of best-in-class Sky VIP rewards and experiences How You'll Work: We know the world has changed, and we want to offer our employees the chance to collaborate at our outstanding office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your Office Base: Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more passionate about who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. Please note: We reserve the right to close this advertisement at any time once we have received a sufficient number of applications.
Mar 01, 2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Stream to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do ; Set a Product Vision & own the Product Backlog for Adobe Campaign & our owned comms stack, enabling the business to deliver on their requirements. Maintain a delivery roadmap of features, product releases, and integrations with the wider Sky technology & tooling ecosystem . Be the system admin for Adobe Campaign & the owned comms stack Govern the usage of Campaign Management within the business, defining the operating model and establishing appropriate controls and workflows for our tools. Enable business adoption & lead Ideation Workshops and User Story Creation, to drive product requirements and drive the effective usage of our tools in the business. Advise on Campaign best practice to ensure tooling is usilised effectively Join Quarterly Planning & support experimentation & development teams in sprint planning as required . Lead our campaign management vendor partnerships & ensure tooling remains best-in-class Ensure Technology Stack for campaign execution adheres to Compliance & Policy Requirement s Support Head of Martech at Sky UK in implementing martech strategy and specific initiatives What you'll bring ; Deep experience with Adobe Campaign, ideally with Adobe Campaign Certification. Demonstrated expertise in managing complex digital campaigns and platform migrations Deep Technical understanding of Adobe Campaign v7, and experience of AJO and Campaign v8 preferred. Experience with additional marketing technology capabilities preferred, as it will be beneficial in working with wider teams across the business. This could include web analytics, customer data management, consent management, personalisation, and digital marketing. A proven track record of product ownership in a complex & fast moving organisation. Proven track record influencing and working with decision makers to drive strategic decisions . Team Overview The Marketing Technology team deliver capability that allows us to attract, engage & retain customers and measure the effectiveness of our journeys and marketing spend, utilising best-in-class tech solutions. The team will focus on: Deepening of Martech specialisms and greater alignment and visibility across the group to drive additional value and economies of scale. Future-proofing Martech stack to drive media efficiencies and ensure campaign effectiveness through deployment of new capabilities. Embedding best practice technologies and championing their adoption to further consolidate technology choices. Ensuring stellar customer experience by helping select and deliver consistent, personalised, cross-channel journey orchestration and optimisation. Building internal Martech capabilities to enable & empower teams aoss Sky Residential & Group OTT and to drive operating efficiencies. The Rewards: There's a reason people can't stop talking about ! Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of best-in-class Sky VIP rewards and experiences How You'll Work: We know the world has changed, and we want to offer our employees the chance to collaborate at our outstanding office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your Office Base: Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more passionate about who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. Please note: We reserve the right to close this advertisement at any time once we have received a sufficient number of applications.
We are the UK's leading premium publisher, home to iconic and influential media brands including Cosmopolitan, Esquire, Elle, Harper's Bazaar, and Country Living. At Hearst UK, we don't just create content - we shape culture. Our workplace is built on collaboration, creativity, and trust. We champion bold ideas, embrace innovation, and continually evolve to meet the moment - all while celebrating the legacy that's brought us here. We believe in each other's potential and push boundaries together to make a meaningful impact, both in the media landscape and in people's lives. We're proud of our heritage - but even more excited about making history. Hearst UK operate a hybrid working model of four days per week in the office and one day working from home. Our office is based at House of Hearst, 30 Panton Street, St James's, London, SW1Y 4AJ, where teams collaborate in person and connect across brands and functions. The Role As the Customer Insight Director at Hearst UK, you will lead insight generation and delivery across marketing, editorial, product, strategy, partnerships, new business development, and commercial/advertising at Hearst. This is an independent, hands on role, suited to someone who is comfortable rolling up their sleeves and personally leading the design, execution and delivery of high quality research using advanced methodologies. You will work closely with senior leaders and peers to shape decision making and unlock growth opportunities across the Hearst portfolio of brands. Main Duties Independently manage in house research projects end to end, from briefing and design, to execution, analysis, and debrief (surveys, communities, qual, UX), and augmenting in house activities with external partners where necessary, to deadline and on budget. Integrate a broad set of data (behavioral analytics, first party data, qualitative, trends, contextual data) into unified narratives and insights that inform marketing, editorial, product, partnership, and commercial/advertising decisions through evidence based storytelling, with concise, actionable recommendations. Lead debriefs, readouts, and workshops with senior leaders and peers; codify best practices, templates, and playbooks for repeatable impact. Partner with peers across the Customer team to leverage other data sources and share knowledge for delivering holistic customer understanding and best in class insight. Establish and manage the ongoing insights delivery for our customer satisfaction programme across 15 brands. Contribute to the ongoing dissemination of insight to the wider organization through newsletters, knowledge sessions, surgeries, etc. Coach and develop junior team members to deliver high quality, reproducible research and insight at pace. What We Are Looking For Core Technical Skills Expert analytical thinker with strong curiosity; comfortable across qualitative and quantitative data - and any other types of data. Deep general market research experience with advanced methodology and project expertise (segmentation, market sizing, pricing, brand tracking, conjoint/MaxDiff, etc.), including research design (sampling frameworks, weighting), and analysis (factor analysis, cluster analysis, regression, etc.). Has practical experience of execution of these. Meticulous attention to detail; robust validation and triangulation across sources. Experience of working with survey platforms, including scripting and QA ing quantitative studies and running qualitative research at scale. Experience of undertaking qualitative work, from moderation (IDIs, focus groups, online communities), to ethnographic and observational research and UX studies. Has practical experience of execution of these. Communication & Storytelling Clear, influential communicator to executive and cross functional teams. Storytelling that connects customer evidence to strategy, product, and partnership choices; strong visual presentation. Great at synthesizing complex information, gets to impact and action. Business & Strategic Acumen Good understanding of growth levers for media companies. Problem solver who prioritises initiatives with highest enterprise impact. Builds trusted relationships with senior stakeholders; facilitates alignment and influences decision making; acts as a trusted advisor. Collaborative, active listener; adapts approach to audience, scope, or new data. Personal Attributes Persistent, open minded, and committed to continuous learning; elevates team standards. Ethical steward of data and customer trust. Passionate, authentic, creative, and entrepreneurial. (Your benefits at Hearst UK are more than just extras-they are tools to help you thrive in every part of life. Hearst Exclusives - Only for You! Get adventurous with Good Housekeeping Taste and Beauty Testing Panels - yes, you could be trying the next big thing in beauty, food & drink. Snag luxe beauty steals at our legendary office sample sales - score big on top brands without breaking the bank! Inclusion, Health & Wellbeing: Feel Your Best Stay healthy with Specsavers eye care, a company funded Health Cash Plan, and access to mental health support. Get active and stress free with discounted gym memberships and the Cycle to Work scheme. Embrace flexibility with a Location Flex and Holiday Exchange to take time when you need it. Take time to give back with a Charity Day and access wellbeing resources whenever you need them. Join one of our Hearst ERG Groups. Financial Wellness - Boost Your Budget Plan ahead with a generous Workplace Pension, Income Protection, Life Assurance and Season Ticket Loan for easier commuting. Make smarter money moves using Salary Finance tools, Financial Wellbeing sessions, and Home Tech benefits to spread costs. Treat yourself with major discounts across London plus everyday savings via the HAPI at Hearst app. Hearst UK is deeply committed to using our influential brands to reflect the world we want to live in - one that respects, protects, represents and uplifts the voices and opinions of all people. As a business, we recognise the significant benefits of creativity, collaboration and innovation that comes with diverse teams. Not only is diversifying the voices in our organization the right thing to do, but it also helps us to make powerful and exciting content that can be enjoyed by many more people. This is why we're working to build a sense of true belonging within our business and foster a culture in which everyone feels heard. Job Info Job Identification Job Category Information Technology (Internal) Posting Date 02/26/2026, 05:30 PM Job Schedule Full time Locations 30 Panton Street, LONDON, LONDON, SW1Y 4AJ, GB (Hybrid)
Mar 01, 2026
Full time
We are the UK's leading premium publisher, home to iconic and influential media brands including Cosmopolitan, Esquire, Elle, Harper's Bazaar, and Country Living. At Hearst UK, we don't just create content - we shape culture. Our workplace is built on collaboration, creativity, and trust. We champion bold ideas, embrace innovation, and continually evolve to meet the moment - all while celebrating the legacy that's brought us here. We believe in each other's potential and push boundaries together to make a meaningful impact, both in the media landscape and in people's lives. We're proud of our heritage - but even more excited about making history. Hearst UK operate a hybrid working model of four days per week in the office and one day working from home. Our office is based at House of Hearst, 30 Panton Street, St James's, London, SW1Y 4AJ, where teams collaborate in person and connect across brands and functions. The Role As the Customer Insight Director at Hearst UK, you will lead insight generation and delivery across marketing, editorial, product, strategy, partnerships, new business development, and commercial/advertising at Hearst. This is an independent, hands on role, suited to someone who is comfortable rolling up their sleeves and personally leading the design, execution and delivery of high quality research using advanced methodologies. You will work closely with senior leaders and peers to shape decision making and unlock growth opportunities across the Hearst portfolio of brands. Main Duties Independently manage in house research projects end to end, from briefing and design, to execution, analysis, and debrief (surveys, communities, qual, UX), and augmenting in house activities with external partners where necessary, to deadline and on budget. Integrate a broad set of data (behavioral analytics, first party data, qualitative, trends, contextual data) into unified narratives and insights that inform marketing, editorial, product, partnership, and commercial/advertising decisions through evidence based storytelling, with concise, actionable recommendations. Lead debriefs, readouts, and workshops with senior leaders and peers; codify best practices, templates, and playbooks for repeatable impact. Partner with peers across the Customer team to leverage other data sources and share knowledge for delivering holistic customer understanding and best in class insight. Establish and manage the ongoing insights delivery for our customer satisfaction programme across 15 brands. Contribute to the ongoing dissemination of insight to the wider organization through newsletters, knowledge sessions, surgeries, etc. Coach and develop junior team members to deliver high quality, reproducible research and insight at pace. What We Are Looking For Core Technical Skills Expert analytical thinker with strong curiosity; comfortable across qualitative and quantitative data - and any other types of data. Deep general market research experience with advanced methodology and project expertise (segmentation, market sizing, pricing, brand tracking, conjoint/MaxDiff, etc.), including research design (sampling frameworks, weighting), and analysis (factor analysis, cluster analysis, regression, etc.). Has practical experience of execution of these. Meticulous attention to detail; robust validation and triangulation across sources. Experience of working with survey platforms, including scripting and QA ing quantitative studies and running qualitative research at scale. Experience of undertaking qualitative work, from moderation (IDIs, focus groups, online communities), to ethnographic and observational research and UX studies. Has practical experience of execution of these. Communication & Storytelling Clear, influential communicator to executive and cross functional teams. Storytelling that connects customer evidence to strategy, product, and partnership choices; strong visual presentation. Great at synthesizing complex information, gets to impact and action. Business & Strategic Acumen Good understanding of growth levers for media companies. Problem solver who prioritises initiatives with highest enterprise impact. Builds trusted relationships with senior stakeholders; facilitates alignment and influences decision making; acts as a trusted advisor. Collaborative, active listener; adapts approach to audience, scope, or new data. Personal Attributes Persistent, open minded, and committed to continuous learning; elevates team standards. Ethical steward of data and customer trust. Passionate, authentic, creative, and entrepreneurial. (Your benefits at Hearst UK are more than just extras-they are tools to help you thrive in every part of life. Hearst Exclusives - Only for You! Get adventurous with Good Housekeeping Taste and Beauty Testing Panels - yes, you could be trying the next big thing in beauty, food & drink. Snag luxe beauty steals at our legendary office sample sales - score big on top brands without breaking the bank! Inclusion, Health & Wellbeing: Feel Your Best Stay healthy with Specsavers eye care, a company funded Health Cash Plan, and access to mental health support. Get active and stress free with discounted gym memberships and the Cycle to Work scheme. Embrace flexibility with a Location Flex and Holiday Exchange to take time when you need it. Take time to give back with a Charity Day and access wellbeing resources whenever you need them. Join one of our Hearst ERG Groups. Financial Wellness - Boost Your Budget Plan ahead with a generous Workplace Pension, Income Protection, Life Assurance and Season Ticket Loan for easier commuting. Make smarter money moves using Salary Finance tools, Financial Wellbeing sessions, and Home Tech benefits to spread costs. Treat yourself with major discounts across London plus everyday savings via the HAPI at Hearst app. Hearst UK is deeply committed to using our influential brands to reflect the world we want to live in - one that respects, protects, represents and uplifts the voices and opinions of all people. As a business, we recognise the significant benefits of creativity, collaboration and innovation that comes with diverse teams. Not only is diversifying the voices in our organization the right thing to do, but it also helps us to make powerful and exciting content that can be enjoyed by many more people. This is why we're working to build a sense of true belonging within our business and foster a culture in which everyone feels heard. Job Info Job Identification Job Category Information Technology (Internal) Posting Date 02/26/2026, 05:30 PM Job Schedule Full time Locations 30 Panton Street, LONDON, LONDON, SW1Y 4AJ, GB (Hybrid)
Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. Welcome to the video first world! From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read - both at home and at work. If you're reading this and nodding, check out our brand video. Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale-until now . Meet Synthesia We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We're trusted by leading brands such as Heineken, Zoom, Xerox, McDonald's and more. Read stories from happy customers and what 1,200+ people say on G2. In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest growing company in the world. We've raised over $150M in funding from top-tier investors, including Accel, Nvidia, Kleiner Perkins, Google and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook. Join the rocket ship while it's taking off! The role Our Senior People Partner will play a pivotal role in ensuring our people partnering programmes are delivered on time and designed well to support our rapidly growing population. Skills and Experience 6 to 8 years of experience in a People Partner/HRBP role Capable of advising and guiding positive outcomes Approaches projects with strategic alignment to the business Skilled in performance management and coaching teams and leaders to achieve short and long term goals Provides expert advice and guidance on people matters, supporting ICs, managers and functional leaders with casework and employee relations. History with workforce, succession planning and change management Knowledge of multiple geographies employment legislation, specifically UK, USA, EMEA and APAC (or a combination) Successful experience in communicating and collaborating in a fast-paced international environment Experience with our techstack, HiBob, Oyster, Payfit Prior experience in high growth tech scale-up environments About you Collaborative and inquisitive, approaches challenges with questions to ensure full context Understanding and empathy for individual contributors, managers and functional leaders High agency and high urgency, resilient and adaptable to constant change Self-starter who is confident working autonomously Highly rational thinker, capable run risk-analysis and cost vs benefit based decision making Ability to manage several projects in parallel Detail-oriented but able to zoom out to see the bigger picture. Excellent communication and interpersonal skills, able to collaborate with a diverse, global team Automation-first mindset, obsessed with automating operational tasks Our culture At Synthesia we're passionate about building, not talking, planning or politicising. We strive to hire the smartest, kindest and most unrelenting people and let them do their best work without distractions. Our work principles serve as our charter for how we make decisions, give feedback and structure our work to empower everyone to go as fast as possible. You can find out more about these principles here. The good stuff In addition to being a part of a great team, working in a fun and innovative environment, we offer A hybrid setting where you can work from our London office A competitive salary + stock options Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay 25 days of annual leave + public holidays in the country where you are based Cycle to work scheme (London) Regular socials and company retreats + and regular tasty lunches! Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts. A generous referral scheme Pension contribution/salary sacrifice Work from home set up A huge opportunity for career growth as you'll help shape a market-defining product
Mar 01, 2026
Full time
Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. Welcome to the video first world! From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read - both at home and at work. If you're reading this and nodding, check out our brand video. Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale-until now . Meet Synthesia We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We're trusted by leading brands such as Heineken, Zoom, Xerox, McDonald's and more. Read stories from happy customers and what 1,200+ people say on G2. In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest growing company in the world. We've raised over $150M in funding from top-tier investors, including Accel, Nvidia, Kleiner Perkins, Google and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook. Join the rocket ship while it's taking off! The role Our Senior People Partner will play a pivotal role in ensuring our people partnering programmes are delivered on time and designed well to support our rapidly growing population. Skills and Experience 6 to 8 years of experience in a People Partner/HRBP role Capable of advising and guiding positive outcomes Approaches projects with strategic alignment to the business Skilled in performance management and coaching teams and leaders to achieve short and long term goals Provides expert advice and guidance on people matters, supporting ICs, managers and functional leaders with casework and employee relations. History with workforce, succession planning and change management Knowledge of multiple geographies employment legislation, specifically UK, USA, EMEA and APAC (or a combination) Successful experience in communicating and collaborating in a fast-paced international environment Experience with our techstack, HiBob, Oyster, Payfit Prior experience in high growth tech scale-up environments About you Collaborative and inquisitive, approaches challenges with questions to ensure full context Understanding and empathy for individual contributors, managers and functional leaders High agency and high urgency, resilient and adaptable to constant change Self-starter who is confident working autonomously Highly rational thinker, capable run risk-analysis and cost vs benefit based decision making Ability to manage several projects in parallel Detail-oriented but able to zoom out to see the bigger picture. Excellent communication and interpersonal skills, able to collaborate with a diverse, global team Automation-first mindset, obsessed with automating operational tasks Our culture At Synthesia we're passionate about building, not talking, planning or politicising. We strive to hire the smartest, kindest and most unrelenting people and let them do their best work without distractions. Our work principles serve as our charter for how we make decisions, give feedback and structure our work to empower everyone to go as fast as possible. You can find out more about these principles here. The good stuff In addition to being a part of a great team, working in a fun and innovative environment, we offer A hybrid setting where you can work from our London office A competitive salary + stock options Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay 25 days of annual leave + public holidays in the country where you are based Cycle to work scheme (London) Regular socials and company retreats + and regular tasty lunches! Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts. A generous referral scheme Pension contribution/salary sacrifice Work from home set up A huge opportunity for career growth as you'll help shape a market-defining product
A truly unique position to join an open, far-reaching and sustainable event & arts space in a pivotal position within the business! Flexible working Enhanced benefits including health plan Great company culture Exciting event portfolio THE COMPANY An opportunity to join a landmark new cultural space who produce an ambitious year-round programme of original work and one-of-a-kind events. This unique venue is becoming the go-to for a variety of large-scale events including theatre shows, concerts, immersive experience, conferences, product launches and art tours. The multi-purpose venue offers a versatile backdrop for a wide range of business and works with a broad range of impressive clients, across both the corporate and arts spaces. With a growing client base and a passionate team, there has never been a better time for a Senior Event Production Manager to come on board! THE ROLE This role is seeking an exceptional Senior Event Production Manager to lead the planning and delivery of multiple projects simultaneously. Depending on the event, you may take ownership entirely or lead specific components as part of the larger production management team, including but not limited to corporate events and music programming. You'll also have line management responsibilities, supporting development and performance plus recruit and induct freelancers as required. The Senior Event Production Manager is a broad role that includes duties such as: Working closely with the commercial events team to manage and facilitate the delivery of all the physical elements of commercial events. Liaising, negotiation and management with key suppliers and delivery partners. Supporting the Commercial Events team with Client visits and pitches. Developing and maintaining good client relationships and leading project calls and meetings when referencing technical services. Line management of permanent and temporary Commercial and Music Production Managers. Effectively monitoring and forecasting event budgets. Working together with the Commercial Team and Head of Technical to recruit technical personnel as required to install and de-install the physical elements of the project. Arranging transport for the physical elements of the production and securing storage as required. Establishing production schedules for the project and communicating the content of those schedules effectively to relevant parties within a timeframe agreed with the Event Manager. Attending all meetings, site visits, installation, de-installation, including overseeing show maintenance where appropriate. Establishing a good working relationship with the key departments within Factory International. Ensuring that all production elements are delivered to the highest Health and Safety standards and within all current legislation. Writing risk assessments and method statements for the production and collating risk assessments from specialist suppliers/contractors if appropriate. THE CANDIDATE The ideal Senior Event Production Manager will need to have comprehensive experience in managing event production across commercial or corporate events. This candidate will have up to date knowledge of technical production and be confident speaking this language to clients. This role will require excellent interpersonal and negotiation skills, as well as strong knowledge of Health & safety legislation, guidance and practical implementation. In return this event business is giving you the opportunity to take your career to the next level, working with some of the best in the business - this is an opportunity not to be missed! Live specialises in all disciplines (and at all levels) across events, experiential and exhibitions. If this position isn't quite what you're looking for please visit live-recruitment.co.uk to view all of the opportunities we are recruiting. As a specialist events recruitment agency we help our clients build the most talented and diverse teams in the UK. We encourage applications from candidates of all backgrounds, embracing diversity across all intersecting dimensions, including ethnicity, gender, sexual orientation, well-being, abilities, and neurodiversity. We are dedicated to ensuring a supportive and accessible recruitment process. If you require any adjustments or accommodations for any reason, please do not hesitate to let us know. Vacancy reference: MM16936
Mar 01, 2026
Full time
A truly unique position to join an open, far-reaching and sustainable event & arts space in a pivotal position within the business! Flexible working Enhanced benefits including health plan Great company culture Exciting event portfolio THE COMPANY An opportunity to join a landmark new cultural space who produce an ambitious year-round programme of original work and one-of-a-kind events. This unique venue is becoming the go-to for a variety of large-scale events including theatre shows, concerts, immersive experience, conferences, product launches and art tours. The multi-purpose venue offers a versatile backdrop for a wide range of business and works with a broad range of impressive clients, across both the corporate and arts spaces. With a growing client base and a passionate team, there has never been a better time for a Senior Event Production Manager to come on board! THE ROLE This role is seeking an exceptional Senior Event Production Manager to lead the planning and delivery of multiple projects simultaneously. Depending on the event, you may take ownership entirely or lead specific components as part of the larger production management team, including but not limited to corporate events and music programming. You'll also have line management responsibilities, supporting development and performance plus recruit and induct freelancers as required. The Senior Event Production Manager is a broad role that includes duties such as: Working closely with the commercial events team to manage and facilitate the delivery of all the physical elements of commercial events. Liaising, negotiation and management with key suppliers and delivery partners. Supporting the Commercial Events team with Client visits and pitches. Developing and maintaining good client relationships and leading project calls and meetings when referencing technical services. Line management of permanent and temporary Commercial and Music Production Managers. Effectively monitoring and forecasting event budgets. Working together with the Commercial Team and Head of Technical to recruit technical personnel as required to install and de-install the physical elements of the project. Arranging transport for the physical elements of the production and securing storage as required. Establishing production schedules for the project and communicating the content of those schedules effectively to relevant parties within a timeframe agreed with the Event Manager. Attending all meetings, site visits, installation, de-installation, including overseeing show maintenance where appropriate. Establishing a good working relationship with the key departments within Factory International. Ensuring that all production elements are delivered to the highest Health and Safety standards and within all current legislation. Writing risk assessments and method statements for the production and collating risk assessments from specialist suppliers/contractors if appropriate. THE CANDIDATE The ideal Senior Event Production Manager will need to have comprehensive experience in managing event production across commercial or corporate events. This candidate will have up to date knowledge of technical production and be confident speaking this language to clients. This role will require excellent interpersonal and negotiation skills, as well as strong knowledge of Health & safety legislation, guidance and practical implementation. In return this event business is giving you the opportunity to take your career to the next level, working with some of the best in the business - this is an opportunity not to be missed! Live specialises in all disciplines (and at all levels) across events, experiential and exhibitions. If this position isn't quite what you're looking for please visit live-recruitment.co.uk to view all of the opportunities we are recruiting. As a specialist events recruitment agency we help our clients build the most talented and diverse teams in the UK. We encourage applications from candidates of all backgrounds, embracing diversity across all intersecting dimensions, including ethnicity, gender, sexual orientation, well-being, abilities, and neurodiversity. We are dedicated to ensuring a supportive and accessible recruitment process. If you require any adjustments or accommodations for any reason, please do not hesitate to let us know. Vacancy reference: MM16936
Title: Head of Sales, Corporate Memberships, KOKO Studios Division: KOKO Studios Reports to: Managing Director, KOKO Studios Working week: Full-time (40 hours per week). This role requires flexibility to support client engagement and events, including evening and out-of-hours commitments aligned with business needs. About KOKO Studios KOKO Studios is the content, brand partnerships and creative agency arm of KOKO, dedicated to producing world-class content with artists and partners. KOKO Studios connects emerging and established talent with aligned partners to create authentic, multi-platform content across social, streaming and future-facing formats. KOKO Studios is responsible for the acquisition and delivery of KOKO's partnerships, where activation spans numerous entities including live performance, content deliverables and onsite activation. These partnerships support the entire KOKO estate, including the KOKO Theatre, The House of KOKO, KOKO Electronic, Café KOKO and KOKO Foundation. With the support and commercialisation through partners, KOKO Studios builds new IP and media formats the expand the reach and footprint of the KOKO brand. We work with a number of leading partners across a variety of industries, including Diageo, LVMH, Luxottica, Famille Perrin, Asahi, YouTube Music, Coca-Cola, Meta, Philip Morris International, to name a few. KOKO Studios activates these partners onsite within the KOKO estate, digitally through our distribution platforms, and offsite through special projects such as Camp KOKO at Glastonbury, KOKO Backstage at All Points East, and KOKO TPC in NYC and LA. In addition to managing corporate partnerships and sponsorships, KOKO Studios oversees Luminary, KOKO's corporate membership programme, positioned as a gateway into the wider partnership ecosystem. Job Summary The Head of Sales, Corporate Membership is a senior commercial role requiring proven experience in high-value corporate sales and relationship management. Reporting to the Managing Director, you will take direct, hands-on responsibility for driving new corporate membership acquisition, particularly in the early stages of the programme, while laying the foundations for future team growth. You will lead the growth of KOKO's corporate membership community, developing long-term relationships with senior stakeholders and positioning KOKO as a partner of choice within music, culture and hospitality. This is a highly visible, externally facing role representing KOKO and The House of KOKO. Success will be driven through consultative selling, exceptional client experience, and the ability to operate confidently within premium hospitality and cultural environments. Key Responsibilities Corporate Membership Sales Lead and deliver new corporate membership acquisition, managing the full sales lifecycle from prospecting through to handing over to the membership team for onboarding Build and maintain a strong pipeline of prospective clients through networking, referrals, outreach and marketing-led initiatives Sell a multi-year corporate membership proposition combining access to The House of KOKO with bespoke engagement opportunities across music, culture and hospitality Deliver tailored, consultative sales presentations aligned to client objectives and brand values Act as a senior ambassador for KOKO and The House of KOKO, hosting prospective and existing clients within the venue Relationship Management & Client Experience Develop trusted, long-term relationships with senior decision-makers and key stakeholders Ensure a consistently high standard of client care, experience and follow-up Client engagement will often take place within live cultural and hospitality environments, where hosting and relationship-building are integral to success Work collaboratively with internal teams to ensure seamless delivery and ongoing engagement Strategic Development & Growth Partner closely with the Managing Director and Head of Business Operations to identify corporate members with potential to progress into broader partnership or sponsorship opportunities Contribute to the evolution of the corporate membership proposition in line with business growth and market trends Undertake market and competitor research to identify new opportunities and stay ahead of industry developments Support the future development of the corporate sales function, with scope to build and lead a team as the programme grows Share best practice, insight and commercial intelligence across KOKO Studios Financial & Operational Oversight Hold clear accountability for commercial performance, working closely with Finance and Operations to track delivery against agreed targets Work alongside Operations and Finance to support forecasting, reporting and performance tracking Contribute to robust planning and budget awareness aligned with wider business objectives About you You are a commercially driven sales professional with a strong network and the confidence to operate at senior level. You are credible, personable and comfortable representing a premium brand in high-profile environments. You bring a solutions-focused mindset, thrive in fast-paced settings and balance strategic thinking with hands-on delivery, whilst organised, adaptable and able to manage multiple priorities while maintaining exceptional standards. You are energised by pace, opportunity and the challenge of building something that is still evolving. You are motivated by long-term growth and excited by the opportunity to play a key role in the continued evolution of a leading music and culture business. Key attributes Minimum 5 years' experience in corporate sales, partnerships, sponsorships or commercial programme delivery Proven track record of meeting and exceeding sales targets within structured timeframes Experience working with senior stakeholders, brands, partners or agencies Excellent written and verbal communication skills, with strong presentation ability Highly developed interpersonal skills and professional presence, with an ability to build relationships across internal and external stakeholders Strong organisational skills with the ability to prioritise and manage multiple workstreams Confidence using digital tools and CRM or sales platforms Solid project management, planning and budget awareness with a commercial mindset Entrepreneurial mindset with the ability to develop ideas and convert them into deliverable outcomes Experience within music, culture, hospitality or premium lifestyle sectors is desirable, and knowledge of live events, production or AV environments is beneficial but not essential Please note we're only able to consider candidates with the Right to Work in UK
Feb 28, 2026
Full time
Title: Head of Sales, Corporate Memberships, KOKO Studios Division: KOKO Studios Reports to: Managing Director, KOKO Studios Working week: Full-time (40 hours per week). This role requires flexibility to support client engagement and events, including evening and out-of-hours commitments aligned with business needs. About KOKO Studios KOKO Studios is the content, brand partnerships and creative agency arm of KOKO, dedicated to producing world-class content with artists and partners. KOKO Studios connects emerging and established talent with aligned partners to create authentic, multi-platform content across social, streaming and future-facing formats. KOKO Studios is responsible for the acquisition and delivery of KOKO's partnerships, where activation spans numerous entities including live performance, content deliverables and onsite activation. These partnerships support the entire KOKO estate, including the KOKO Theatre, The House of KOKO, KOKO Electronic, Café KOKO and KOKO Foundation. With the support and commercialisation through partners, KOKO Studios builds new IP and media formats the expand the reach and footprint of the KOKO brand. We work with a number of leading partners across a variety of industries, including Diageo, LVMH, Luxottica, Famille Perrin, Asahi, YouTube Music, Coca-Cola, Meta, Philip Morris International, to name a few. KOKO Studios activates these partners onsite within the KOKO estate, digitally through our distribution platforms, and offsite through special projects such as Camp KOKO at Glastonbury, KOKO Backstage at All Points East, and KOKO TPC in NYC and LA. In addition to managing corporate partnerships and sponsorships, KOKO Studios oversees Luminary, KOKO's corporate membership programme, positioned as a gateway into the wider partnership ecosystem. Job Summary The Head of Sales, Corporate Membership is a senior commercial role requiring proven experience in high-value corporate sales and relationship management. Reporting to the Managing Director, you will take direct, hands-on responsibility for driving new corporate membership acquisition, particularly in the early stages of the programme, while laying the foundations for future team growth. You will lead the growth of KOKO's corporate membership community, developing long-term relationships with senior stakeholders and positioning KOKO as a partner of choice within music, culture and hospitality. This is a highly visible, externally facing role representing KOKO and The House of KOKO. Success will be driven through consultative selling, exceptional client experience, and the ability to operate confidently within premium hospitality and cultural environments. Key Responsibilities Corporate Membership Sales Lead and deliver new corporate membership acquisition, managing the full sales lifecycle from prospecting through to handing over to the membership team for onboarding Build and maintain a strong pipeline of prospective clients through networking, referrals, outreach and marketing-led initiatives Sell a multi-year corporate membership proposition combining access to The House of KOKO with bespoke engagement opportunities across music, culture and hospitality Deliver tailored, consultative sales presentations aligned to client objectives and brand values Act as a senior ambassador for KOKO and The House of KOKO, hosting prospective and existing clients within the venue Relationship Management & Client Experience Develop trusted, long-term relationships with senior decision-makers and key stakeholders Ensure a consistently high standard of client care, experience and follow-up Client engagement will often take place within live cultural and hospitality environments, where hosting and relationship-building are integral to success Work collaboratively with internal teams to ensure seamless delivery and ongoing engagement Strategic Development & Growth Partner closely with the Managing Director and Head of Business Operations to identify corporate members with potential to progress into broader partnership or sponsorship opportunities Contribute to the evolution of the corporate membership proposition in line with business growth and market trends Undertake market and competitor research to identify new opportunities and stay ahead of industry developments Support the future development of the corporate sales function, with scope to build and lead a team as the programme grows Share best practice, insight and commercial intelligence across KOKO Studios Financial & Operational Oversight Hold clear accountability for commercial performance, working closely with Finance and Operations to track delivery against agreed targets Work alongside Operations and Finance to support forecasting, reporting and performance tracking Contribute to robust planning and budget awareness aligned with wider business objectives About you You are a commercially driven sales professional with a strong network and the confidence to operate at senior level. You are credible, personable and comfortable representing a premium brand in high-profile environments. You bring a solutions-focused mindset, thrive in fast-paced settings and balance strategic thinking with hands-on delivery, whilst organised, adaptable and able to manage multiple priorities while maintaining exceptional standards. You are energised by pace, opportunity and the challenge of building something that is still evolving. You are motivated by long-term growth and excited by the opportunity to play a key role in the continued evolution of a leading music and culture business. Key attributes Minimum 5 years' experience in corporate sales, partnerships, sponsorships or commercial programme delivery Proven track record of meeting and exceeding sales targets within structured timeframes Experience working with senior stakeholders, brands, partners or agencies Excellent written and verbal communication skills, with strong presentation ability Highly developed interpersonal skills and professional presence, with an ability to build relationships across internal and external stakeholders Strong organisational skills with the ability to prioritise and manage multiple workstreams Confidence using digital tools and CRM or sales platforms Solid project management, planning and budget awareness with a commercial mindset Entrepreneurial mindset with the ability to develop ideas and convert them into deliverable outcomes Experience within music, culture, hospitality or premium lifestyle sectors is desirable, and knowledge of live events, production or AV environments is beneficial but not essential Please note we're only able to consider candidates with the Right to Work in UK
Since June 2021, frog is part of Capgemini Invent. frog partners with customer centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We're inventing the future of customer experiences by delivering market defining business models, products, services, brand engagements and communications. Joining frog means you'll be joining the "pond," a global network of studios, each with a thriving in person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community-and the world at large. What you will be doing We are seeking to grow our Customer Transformation consulting practice by hiring a dynamic Content Lifecycle & Strategy Senior Consultant. The individual we are looking for must have a sound understanding of Marketing Strategy and Activation, with specific experience in Content Lifecycle Management Solutions and a proven ability to shape and deliver innovative marketing related programmes of work. You should have some of the following experience: Previous relevent experience, preferably in an agency/consultancy or Industry. Understanding of content lifecycle management, digital publishing, and omnichannel content delivery. Understanding of digital content across its entire lifecycle-from creation and governance to distribution. You must also have hands on experience in driving digital transformation more broadly, in areas such as building marketing strategies, designing future fit marketing operations, and activating content, data & technology to deliver growth. You will need to understand how to turn a set of business objectives, into capabilities and map those capabilities to solutions. An overview of the role: This role is an exciting blend of management consulting skills, mixed with Content Lifecycle Management specialism along with Marketing Strategy and Operations. You will engage with clients to understand how they can transform their Content Lifecycle Management and wider marketing practices to better influence changes in consumer behaviour through progressive ideas, creativity, and consumer insights. You will work with multi disciplinary teams to design, develop and deploy marketing strategies & deliver quality consulting work that meets client commercial and strategic objectives. You will help clients design, implement, and optimise content operations across digital platforms, ensuring seamless content delivery, governance, and performance. You will stay current with industry trends in content management, headless CMS, DAM, Workflow, personalization, measurement/analytics and digital experience platforms. You will have experience working in one of more of Consumer Products, Retail, Technology, Utilities, Telco, Public Sector, Financial Services. What we look for A good fit for this role will bring many of the skills, experience, and attributes below. Pragmatic problem solver - Focuses on finding practical solutions and reducing complexity to drive results. Proactive and flexible - Adopts a hands on approach to solving problems and adjusts to shifting priorities with ease. Collaborative team player - Builds strong relationships and works effectively across diverse stakeholders. Excellent interpersonal skills - Builds trust and fosters strong connections with colleagues, clients, and stakeholders. Adaptable and agile - Thrives in dynamic environments and embraces modern, agile ways of working. It would be a bonus if you had: Familiarity with CMS platforms (i.e. Adobe Experience Manager, Contentful, Wordpress, etc) and/or with DAM tools such as Adobe Assets, Bynder, etc, and/or with workflow tools such as Workfront, etc. Familiarity with compliance and regulatory frameworks relevant to digital content. We don't just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work life balance. We embed hybrid working in all that we do and make flexible working arrangements the day to day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. CSR We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.
Feb 28, 2026
Full time
Since June 2021, frog is part of Capgemini Invent. frog partners with customer centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We're inventing the future of customer experiences by delivering market defining business models, products, services, brand engagements and communications. Joining frog means you'll be joining the "pond," a global network of studios, each with a thriving in person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community-and the world at large. What you will be doing We are seeking to grow our Customer Transformation consulting practice by hiring a dynamic Content Lifecycle & Strategy Senior Consultant. The individual we are looking for must have a sound understanding of Marketing Strategy and Activation, with specific experience in Content Lifecycle Management Solutions and a proven ability to shape and deliver innovative marketing related programmes of work. You should have some of the following experience: Previous relevent experience, preferably in an agency/consultancy or Industry. Understanding of content lifecycle management, digital publishing, and omnichannel content delivery. Understanding of digital content across its entire lifecycle-from creation and governance to distribution. You must also have hands on experience in driving digital transformation more broadly, in areas such as building marketing strategies, designing future fit marketing operations, and activating content, data & technology to deliver growth. You will need to understand how to turn a set of business objectives, into capabilities and map those capabilities to solutions. An overview of the role: This role is an exciting blend of management consulting skills, mixed with Content Lifecycle Management specialism along with Marketing Strategy and Operations. You will engage with clients to understand how they can transform their Content Lifecycle Management and wider marketing practices to better influence changes in consumer behaviour through progressive ideas, creativity, and consumer insights. You will work with multi disciplinary teams to design, develop and deploy marketing strategies & deliver quality consulting work that meets client commercial and strategic objectives. You will help clients design, implement, and optimise content operations across digital platforms, ensuring seamless content delivery, governance, and performance. You will stay current with industry trends in content management, headless CMS, DAM, Workflow, personalization, measurement/analytics and digital experience platforms. You will have experience working in one of more of Consumer Products, Retail, Technology, Utilities, Telco, Public Sector, Financial Services. What we look for A good fit for this role will bring many of the skills, experience, and attributes below. Pragmatic problem solver - Focuses on finding practical solutions and reducing complexity to drive results. Proactive and flexible - Adopts a hands on approach to solving problems and adjusts to shifting priorities with ease. Collaborative team player - Builds strong relationships and works effectively across diverse stakeholders. Excellent interpersonal skills - Builds trust and fosters strong connections with colleagues, clients, and stakeholders. Adaptable and agile - Thrives in dynamic environments and embraces modern, agile ways of working. It would be a bonus if you had: Familiarity with CMS platforms (i.e. Adobe Experience Manager, Contentful, Wordpress, etc) and/or with DAM tools such as Adobe Assets, Bynder, etc, and/or with workflow tools such as Workfront, etc. Familiarity with compliance and regulatory frameworks relevant to digital content. We don't just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work life balance. We embed hybrid working in all that we do and make flexible working arrangements the day to day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. CSR We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.
Digital Learning and Talent Development Partner Job Advert Job Role: Digital Learning and Talent Development Partner Location: New Milton, Hampshire Hours: Monday to Friday - 35 hours per week At Innovus and Knight Square Insurance (KSI) we are committed to delivering market leading solutions and professional services and as Digital Learning and Talent Development Partner, you will be contributing to our vision to be recognised as the market leading provider of services to the UK's property and property insurance sectors. Scope of Responsibilities This role plays a pivotal role in contributing and supporting two of our group companies (Innovus and KSI) to successfully implement digital learning and development strategies, along with the continuous development of high-quality blended solutions including classroom, virtual and digital learning solutions. Manage our learning management system (Rise Up), liaising with counterparts in other parts of the Group to share content to ensure that we are responding to TNA from managers across the business as collected on a six-monthly basis and build the offering. Owning, designing, delivering, and evaluating e-learning content as required, ensuring continuous improvement and enhancement of the user experience. Managing the professional development of colleagues within the Innovus or KSI teams including liaison with relevant professional bodies to build relationships and to establish relevant learning paths. Providing the Head of HR with monthly reporting a range of learning data. To liaise with the recruitment and onboarding team to ensure that any development issues raised by the onboarding and induction programme are fed into the development programme for the relevant colleague To undertake any other duties as reasonably requested in advance by the company at any location with the UK as applicable. Manage key relationships with external learning providers. Understand and be able to advise how we can better use the apprenticeship levy to enhance our professional learning offering. Manage the internal learning agreement process. Experience & Qualifications Recent and wide ranging LMS administration and development/authorising experience including eLearning publishing and learning assessments, ideally Rise Up but solid experience in a similar system where the skills would quickly be able to be transferred so that you could hit the ground running would be considered. Experience of in person training delivery Experience of managing a range of stakeholders within a complex organisation across a large employee base to ensure digital learning content meets the needs of the business. Experience of driving continuous development and improvement within your area of responsibility. Full Driving License and prepared to travel to other Innovus offices (Luton, Worcester, East Croydon and Torquay) on a weekly basis including some overnight stays where necessary. Highly PC literate including using Microsoft Office applications. Personal Qualities & Skills Strong organisational and planning skills and ability to work under pressure and meet tight deadlines. Keen to take responsibility and use initiative. Possess a 'can do' attitude with a confident approach to ownership and accountability The Benefits Our customers deserve the best and the same applies to our people. We'll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health. Diversity We're committed to promoting diversity at Innovus and recruit on merit. We will consider applications from job share applicants who are able to meet all of the requirements of the role. Ready to apply? Click the below apply button to start your application for this role. We will ask you to upload your CV and answer a few questions. If you meet the criteria for the role, we'll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager and up to three other key stakeholders (over two potential interviews).
Feb 28, 2026
Full time
Digital Learning and Talent Development Partner Job Advert Job Role: Digital Learning and Talent Development Partner Location: New Milton, Hampshire Hours: Monday to Friday - 35 hours per week At Innovus and Knight Square Insurance (KSI) we are committed to delivering market leading solutions and professional services and as Digital Learning and Talent Development Partner, you will be contributing to our vision to be recognised as the market leading provider of services to the UK's property and property insurance sectors. Scope of Responsibilities This role plays a pivotal role in contributing and supporting two of our group companies (Innovus and KSI) to successfully implement digital learning and development strategies, along with the continuous development of high-quality blended solutions including classroom, virtual and digital learning solutions. Manage our learning management system (Rise Up), liaising with counterparts in other parts of the Group to share content to ensure that we are responding to TNA from managers across the business as collected on a six-monthly basis and build the offering. Owning, designing, delivering, and evaluating e-learning content as required, ensuring continuous improvement and enhancement of the user experience. Managing the professional development of colleagues within the Innovus or KSI teams including liaison with relevant professional bodies to build relationships and to establish relevant learning paths. Providing the Head of HR with monthly reporting a range of learning data. To liaise with the recruitment and onboarding team to ensure that any development issues raised by the onboarding and induction programme are fed into the development programme for the relevant colleague To undertake any other duties as reasonably requested in advance by the company at any location with the UK as applicable. Manage key relationships with external learning providers. Understand and be able to advise how we can better use the apprenticeship levy to enhance our professional learning offering. Manage the internal learning agreement process. Experience & Qualifications Recent and wide ranging LMS administration and development/authorising experience including eLearning publishing and learning assessments, ideally Rise Up but solid experience in a similar system where the skills would quickly be able to be transferred so that you could hit the ground running would be considered. Experience of in person training delivery Experience of managing a range of stakeholders within a complex organisation across a large employee base to ensure digital learning content meets the needs of the business. Experience of driving continuous development and improvement within your area of responsibility. Full Driving License and prepared to travel to other Innovus offices (Luton, Worcester, East Croydon and Torquay) on a weekly basis including some overnight stays where necessary. Highly PC literate including using Microsoft Office applications. Personal Qualities & Skills Strong organisational and planning skills and ability to work under pressure and meet tight deadlines. Keen to take responsibility and use initiative. Possess a 'can do' attitude with a confident approach to ownership and accountability The Benefits Our customers deserve the best and the same applies to our people. We'll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health. Diversity We're committed to promoting diversity at Innovus and recruit on merit. We will consider applications from job share applicants who are able to meet all of the requirements of the role. Ready to apply? Click the below apply button to start your application for this role. We will ask you to upload your CV and answer a few questions. If you meet the criteria for the role, we'll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager and up to three other key stakeholders (over two potential interviews).
THE CARWOW GROUP Carwow Group is driven by a passion for getting people into cars. But not just any car, the right car. That's why we are building the go-to destination for car-changing, whether you are looking to buy, sell or lease. Designed to reach drivers everywhere with our trail blazing portfolio of personality rich automotive brands; Carwow, Auto Express, evo, Driving Electric and Car Buyer. What started as a simple reviews site, is now one of the largest online car changing destinations in Europe. Last year alone we grew over 50% with nearly £3bn worth of cars bought on site, while £1.8bn of cars were listed for sale through our Sell My Car service. Over 10m customers have used Carwow to help them buy and sell cars since its inception. In 2024 we went big and acquired Autovia, doubling our audience overnight. Together we now have one of the biggest YouTube channels in the world with over 1.1 billion annual views, sell 1.2 million print copies of our magazines and have an annual web content reach over 350million. WHY JOIN US? We are winners of the prestigious Culture 100 award that recognises the most loved and happiest tech companies to work for! We have just raised $52m in funding led by global venture capital firm Bessemer Venture Partners (an early backer of LinkedIn and Shopify) to accelerate our growth plans! As pioneers, we're always driving for new territory and positive change, so our work as a group is never done. Where others see difficulty, it's our responsibility to see possibility - building new experiences, launching new titles and listening to drivers. Being a part of Carwow Group means championing drivers and the automotive industry, acting as a disrupter and never being afraid to fail (but learning fast when we do!). Our team of 600 employees across the UK, Germany, Spain and Portugal are revolutionising car changing and we are fast expanding our mission across every single brand and country we operate in, so jump in! THE ROLE We are seeking an accomplished Head of Sales to lead our telesales organisation for the UK market. This is currently the largest team within our business, with individuals based across our London, Bournemouth, Winnersh, and Porto offices. The Head of Sales role sits at the heart of the Sell My Car team, overseeing the team directly responsible for listing & brokering the sale of customer vehicles via our online auctions to our trusted dealer network. With more than 1,000 vehicles listed daily, the team plays a critical role in delivering on our ambitious revenue targets, which are set to exceed £4M per month in 2026. Our role as a 2 sided marketplace, is to achieve the best outcome for both parties, making our sales process more complex vs a direct to customer transaction. Our Sales & Customer Success team are the primary point of contact for both sellers and dealer partners, working to align expectations between both, to achieve sales success. As Head of Sales, you will instinctively think in terms of "both sides winning" as you build sales plans and evolve tactics. As something changes on one side (product updates, market shifts etc.) you can connect the dots and think how this will impact the other, to ensure consistent winning, for all. As Head of Sales, you will directly manage our Customer Success & Sales Team Leaders and own the execution of our end to end sales strategy. You will be accountable for the performance, productivity, and commercial output of our sales operations-continually identifying opportunities to optimise processes, enhance sales effectiveness, and enable the team to excel. This is a pivotal senior position within the Sell My Car business and you will collaborate closely with cross functional peers across our Fulfilment, Product, Marketing, and Commercial teams. Your leadership and insight will take your sales experience and apply this to solve new problems, directly influencing business decisions, help shape long term plans, and contribute to achieving our overall growth ambitions. WHAT YOU'LL DO Sales Leadership & Performance Ownership Lead the Sell My Car telesales organisation, taking full ownership of lead conversion, revenue delivery, and overall sales performance & productivity. Execute and continuously refine sales strategies to meet daily trading targets, elevating processes and operations to maximise efficiency and revenue per FTE. Moving beyond "the business as usual play book" and re imagine how we sell. Leading through experimentation, building a path through the unknown to achieve a vision of what great looks like, both in the short term and over the coming years. Set clear performance expectations, distribute team targets aligned to business goals, and oversee team wide metrics to drive focus and accountability. Manage the full sales pipeline, ensuring optimal workload balance, opportunity management, and adherence to SLA's through your sales team leaders. Identify risks to the plan early, elevate appropriately, and drive mitigation actions directly within your teams, alongside partnering with your peers to do the same across the business. Quality, Enablement & Operational Excellence Ensure robust structures, quality controls, and standards are in place across all sales interactions to protect and enhance customer experience for both consumers & dealer partners. Champion improvements to systems, tooling, and sales enablement, partnering cross functionally to prioritise initiatives with highest impact. Oversee & sign off rota planning to ensure consistent coverage and readiness to meet volume demands year round. Drive continuous improvement, identifying operational inefficiencies and implementing enhancements that lift productivity and service quality. People Leadership & Talent Development Stand as a role model for what sales leadership should look like. Managing the team through data led decisions, emphasizing on what is important through effective coaching & challenge outdated approaches that are not scalable in a digital marketplace Lead, coach, and mentor your Sales Team Leaders, empowering them to develop high performing teams and maintain a strong performance culture. Oversee recruitment, training, and onboarding frameworks to ensure new hires are equipped to ramp quickly and succeed. Conduct regular team and leadership meetings to align on updates, share best practices, and proactively address challenges. Foster an engaged, collaborative, and high trust team environment built on open communication, accountability, and mutual respect. Cross Functional Influence & Stakeholder Engagement Act as a thought partner to product & marketing teams to help shape the future of our marketplace and how we serve all our customers effectively Collaborate closely with Customer Experience, Fulfilment, Product, Marketing, and Commercial stakeholders to ensure seamless coordination and unified delivery across the customer journey. Represent Sales within the Sell My Car senior leadership team, not only owning weekly performance reporting, strategic updates, and forward plans- but contributing as a member of the leadership team to move our business forward & build towards our vision Handle high priority escalations and resolve complex seller issues, safeguarding customer satisfaction and brand reputation. Contribute to the creation and execution of broader business initiatives that enhance the seller experience and support long term growth. Continuously identifying opportunities for change, transformation & evolve the sales strategy alongside other GTM plans across our product & services teams WHAT YOU'LL NEED Proven experience in a senior sales leadership role, within high pace, high volume & constantly changing telesales environments (preferably within tech, start up/scale up businesses or new business lines) holding target responsibility in excess of £50M annual revenue. Strong experience in leadership of sales teams of 50+ individual contributors, including direct line management of other people managers. This could be within a current Head of/Director level role, or a senior manager ready to take the next step. A track record and demonstrable experience of designing & implementing new sales processes, structures & strategies that are scalable for the long term. With evidence of increasing scope, stepping up or replacing old playbooks and taking teams to the next level Comfortable working in an environment that holds "unknowns" and experimentation, with the ability to create structure where there is none and a clear understanding of what is needed to drive effective change management across a large team. Record of achievement managing team performance within a target focused environment, overseeing goals across revenue generation, lead pipeline management & SLA's towards metrics of response time, outbound calling activity & lead conversion. Experience in online / 2-sided marketplace or multi stakeholder business models (e.g marketplaces, aggregators, brokers where the sales process needs to balance both demand & supply simultaneously) Prior experience within the automotive industry is a plus when combined with experience in digital first business & leadership roles, within high volume, complex telesales environments Experience with varied customer groups and needs (Both B2B and B2C customer bases) with an understanding of how needs differ within a sales plan & process Excellent communication, interpersonal, and coaching skills . click apply for full job details
Feb 28, 2026
Full time
THE CARWOW GROUP Carwow Group is driven by a passion for getting people into cars. But not just any car, the right car. That's why we are building the go-to destination for car-changing, whether you are looking to buy, sell or lease. Designed to reach drivers everywhere with our trail blazing portfolio of personality rich automotive brands; Carwow, Auto Express, evo, Driving Electric and Car Buyer. What started as a simple reviews site, is now one of the largest online car changing destinations in Europe. Last year alone we grew over 50% with nearly £3bn worth of cars bought on site, while £1.8bn of cars were listed for sale through our Sell My Car service. Over 10m customers have used Carwow to help them buy and sell cars since its inception. In 2024 we went big and acquired Autovia, doubling our audience overnight. Together we now have one of the biggest YouTube channels in the world with over 1.1 billion annual views, sell 1.2 million print copies of our magazines and have an annual web content reach over 350million. WHY JOIN US? We are winners of the prestigious Culture 100 award that recognises the most loved and happiest tech companies to work for! We have just raised $52m in funding led by global venture capital firm Bessemer Venture Partners (an early backer of LinkedIn and Shopify) to accelerate our growth plans! As pioneers, we're always driving for new territory and positive change, so our work as a group is never done. Where others see difficulty, it's our responsibility to see possibility - building new experiences, launching new titles and listening to drivers. Being a part of Carwow Group means championing drivers and the automotive industry, acting as a disrupter and never being afraid to fail (but learning fast when we do!). Our team of 600 employees across the UK, Germany, Spain and Portugal are revolutionising car changing and we are fast expanding our mission across every single brand and country we operate in, so jump in! THE ROLE We are seeking an accomplished Head of Sales to lead our telesales organisation for the UK market. This is currently the largest team within our business, with individuals based across our London, Bournemouth, Winnersh, and Porto offices. The Head of Sales role sits at the heart of the Sell My Car team, overseeing the team directly responsible for listing & brokering the sale of customer vehicles via our online auctions to our trusted dealer network. With more than 1,000 vehicles listed daily, the team plays a critical role in delivering on our ambitious revenue targets, which are set to exceed £4M per month in 2026. Our role as a 2 sided marketplace, is to achieve the best outcome for both parties, making our sales process more complex vs a direct to customer transaction. Our Sales & Customer Success team are the primary point of contact for both sellers and dealer partners, working to align expectations between both, to achieve sales success. As Head of Sales, you will instinctively think in terms of "both sides winning" as you build sales plans and evolve tactics. As something changes on one side (product updates, market shifts etc.) you can connect the dots and think how this will impact the other, to ensure consistent winning, for all. As Head of Sales, you will directly manage our Customer Success & Sales Team Leaders and own the execution of our end to end sales strategy. You will be accountable for the performance, productivity, and commercial output of our sales operations-continually identifying opportunities to optimise processes, enhance sales effectiveness, and enable the team to excel. This is a pivotal senior position within the Sell My Car business and you will collaborate closely with cross functional peers across our Fulfilment, Product, Marketing, and Commercial teams. Your leadership and insight will take your sales experience and apply this to solve new problems, directly influencing business decisions, help shape long term plans, and contribute to achieving our overall growth ambitions. WHAT YOU'LL DO Sales Leadership & Performance Ownership Lead the Sell My Car telesales organisation, taking full ownership of lead conversion, revenue delivery, and overall sales performance & productivity. Execute and continuously refine sales strategies to meet daily trading targets, elevating processes and operations to maximise efficiency and revenue per FTE. Moving beyond "the business as usual play book" and re imagine how we sell. Leading through experimentation, building a path through the unknown to achieve a vision of what great looks like, both in the short term and over the coming years. Set clear performance expectations, distribute team targets aligned to business goals, and oversee team wide metrics to drive focus and accountability. Manage the full sales pipeline, ensuring optimal workload balance, opportunity management, and adherence to SLA's through your sales team leaders. Identify risks to the plan early, elevate appropriately, and drive mitigation actions directly within your teams, alongside partnering with your peers to do the same across the business. Quality, Enablement & Operational Excellence Ensure robust structures, quality controls, and standards are in place across all sales interactions to protect and enhance customer experience for both consumers & dealer partners. Champion improvements to systems, tooling, and sales enablement, partnering cross functionally to prioritise initiatives with highest impact. Oversee & sign off rota planning to ensure consistent coverage and readiness to meet volume demands year round. Drive continuous improvement, identifying operational inefficiencies and implementing enhancements that lift productivity and service quality. People Leadership & Talent Development Stand as a role model for what sales leadership should look like. Managing the team through data led decisions, emphasizing on what is important through effective coaching & challenge outdated approaches that are not scalable in a digital marketplace Lead, coach, and mentor your Sales Team Leaders, empowering them to develop high performing teams and maintain a strong performance culture. Oversee recruitment, training, and onboarding frameworks to ensure new hires are equipped to ramp quickly and succeed. Conduct regular team and leadership meetings to align on updates, share best practices, and proactively address challenges. Foster an engaged, collaborative, and high trust team environment built on open communication, accountability, and mutual respect. Cross Functional Influence & Stakeholder Engagement Act as a thought partner to product & marketing teams to help shape the future of our marketplace and how we serve all our customers effectively Collaborate closely with Customer Experience, Fulfilment, Product, Marketing, and Commercial stakeholders to ensure seamless coordination and unified delivery across the customer journey. Represent Sales within the Sell My Car senior leadership team, not only owning weekly performance reporting, strategic updates, and forward plans- but contributing as a member of the leadership team to move our business forward & build towards our vision Handle high priority escalations and resolve complex seller issues, safeguarding customer satisfaction and brand reputation. Contribute to the creation and execution of broader business initiatives that enhance the seller experience and support long term growth. Continuously identifying opportunities for change, transformation & evolve the sales strategy alongside other GTM plans across our product & services teams WHAT YOU'LL NEED Proven experience in a senior sales leadership role, within high pace, high volume & constantly changing telesales environments (preferably within tech, start up/scale up businesses or new business lines) holding target responsibility in excess of £50M annual revenue. Strong experience in leadership of sales teams of 50+ individual contributors, including direct line management of other people managers. This could be within a current Head of/Director level role, or a senior manager ready to take the next step. A track record and demonstrable experience of designing & implementing new sales processes, structures & strategies that are scalable for the long term. With evidence of increasing scope, stepping up or replacing old playbooks and taking teams to the next level Comfortable working in an environment that holds "unknowns" and experimentation, with the ability to create structure where there is none and a clear understanding of what is needed to drive effective change management across a large team. Record of achievement managing team performance within a target focused environment, overseeing goals across revenue generation, lead pipeline management & SLA's towards metrics of response time, outbound calling activity & lead conversion. Experience in online / 2-sided marketplace or multi stakeholder business models (e.g marketplaces, aggregators, brokers where the sales process needs to balance both demand & supply simultaneously) Prior experience within the automotive industry is a plus when combined with experience in digital first business & leadership roles, within high volume, complex telesales environments Experience with varied customer groups and needs (Both B2B and B2C customer bases) with an understanding of how needs differ within a sales plan & process Excellent communication, interpersonal, and coaching skills . click apply for full job details
CML ConstructionServices Ltd is the in-house legal and contract management department for the STRABAG Group. Following STRABAG's fast growth in the UK market, CML UK is looking to appoint a Legal Counsel to join its team in Manchester. You are a qualified solicitor (or qualified under another common law jurisdiction) with 2-4 years' PQE. You will have at least 2 years' experience working in the UK construction industry. Non-contentious construction law experience is desirable. You will have experience with the NEC forms of contract. Experience with other forms are also desirable. You will demonstrate a pragmatic and solution-based approach in your legal advice to our internal clients and you are willing and able to assist in negotiating contracts in a fast-paced environment. You will also have an understanding of the economic and technical implications of the advice being provided. You are a self-motivated individual with a pro-active approach. You have a thirst for action and personal responsibility and also enjoy communicating with internal clients as well as colleagues. Team spirit is crucial. Below you will find the tasks you will be entrusted with, focusing on construction law: Your primary task will be to provide legal support to STRABAG's project team in Manchester, who are responsible for delivering a major infrastructure project in the north-west. This will include providing legal support to the procurement and commercial departments. Tasks will include advising on the main contract for the project as well as drafting and negotiating various construction contracts for STRABAG's supply chain (with a particular focus on NEC4 and bespoke agreements). You will also provide legal support on other agreements associated with major infrastructure projects as well as providing training on construction contracts for the project team. There will also be opportunities to support STRABAG's other projects in the UK. Typical tasks include contract reviews, notes of advice for governance and attending negotiation meetings. You will be tasked with supporting cooperation with external law firms and ensure effective collaboration with STRABAG's other central divisions such as business compliance. You will also have the opportunity to participate in wider CML initiatives which involves collaboration with the wider group. Competitive salary and benefits package CML is proud to accompany and support talented people on their professional path. We offer you the support and opportunities to develop and grow together in our team according to your individual professional goals. An exciting position with interesting and challenging tasks in a team with great expertise and enthusiasm for the profession. You can expect a pleasant working atmosphere in an internationally active company in a modern and fully equipped workplace in our Manchester office. You will also have the unique opportunity to benefit from the diverse fields of activity of a globally active group. At STRABAG around 86,000 people working on progress at more than 2,400 locations worldwide. Uniqueness and individual strengths characterise both our projects and each of us as individuals. Whether its building construction, civil engineering, road construction, underground engineering, bridge building, tunnelling, construction material production, project development or building management - we are always one step ahead so that we can become the most innovative and sustainable construction technology company in Europe. Diversity, inclusion and equal opportunities are integral to this, who we are as a company and how we work. Our subsidiary, CML Construction Services, specialises in providing construction management services and legal consulting within the Group. As a central point of contact, CML supports colleagues in ops with an integrated service across all project phases - from planning to implementation. Support is adapted to users' needs and ranges from ad hoc advice to intensive, continuous project supervision. Together we work as partners to complete projects successfully and grow with new challenges. Together we achieve great things. Let's progress!
Feb 28, 2026
Full time
CML ConstructionServices Ltd is the in-house legal and contract management department for the STRABAG Group. Following STRABAG's fast growth in the UK market, CML UK is looking to appoint a Legal Counsel to join its team in Manchester. You are a qualified solicitor (or qualified under another common law jurisdiction) with 2-4 years' PQE. You will have at least 2 years' experience working in the UK construction industry. Non-contentious construction law experience is desirable. You will have experience with the NEC forms of contract. Experience with other forms are also desirable. You will demonstrate a pragmatic and solution-based approach in your legal advice to our internal clients and you are willing and able to assist in negotiating contracts in a fast-paced environment. You will also have an understanding of the economic and technical implications of the advice being provided. You are a self-motivated individual with a pro-active approach. You have a thirst for action and personal responsibility and also enjoy communicating with internal clients as well as colleagues. Team spirit is crucial. Below you will find the tasks you will be entrusted with, focusing on construction law: Your primary task will be to provide legal support to STRABAG's project team in Manchester, who are responsible for delivering a major infrastructure project in the north-west. This will include providing legal support to the procurement and commercial departments. Tasks will include advising on the main contract for the project as well as drafting and negotiating various construction contracts for STRABAG's supply chain (with a particular focus on NEC4 and bespoke agreements). You will also provide legal support on other agreements associated with major infrastructure projects as well as providing training on construction contracts for the project team. There will also be opportunities to support STRABAG's other projects in the UK. Typical tasks include contract reviews, notes of advice for governance and attending negotiation meetings. You will be tasked with supporting cooperation with external law firms and ensure effective collaboration with STRABAG's other central divisions such as business compliance. You will also have the opportunity to participate in wider CML initiatives which involves collaboration with the wider group. Competitive salary and benefits package CML is proud to accompany and support talented people on their professional path. We offer you the support and opportunities to develop and grow together in our team according to your individual professional goals. An exciting position with interesting and challenging tasks in a team with great expertise and enthusiasm for the profession. You can expect a pleasant working atmosphere in an internationally active company in a modern and fully equipped workplace in our Manchester office. You will also have the unique opportunity to benefit from the diverse fields of activity of a globally active group. At STRABAG around 86,000 people working on progress at more than 2,400 locations worldwide. Uniqueness and individual strengths characterise both our projects and each of us as individuals. Whether its building construction, civil engineering, road construction, underground engineering, bridge building, tunnelling, construction material production, project development or building management - we are always one step ahead so that we can become the most innovative and sustainable construction technology company in Europe. Diversity, inclusion and equal opportunities are integral to this, who we are as a company and how we work. Our subsidiary, CML Construction Services, specialises in providing construction management services and legal consulting within the Group. As a central point of contact, CML supports colleagues in ops with an integrated service across all project phases - from planning to implementation. Support is adapted to users' needs and ranges from ad hoc advice to intensive, continuous project supervision. Together we work as partners to complete projects successfully and grow with new challenges. Together we achieve great things. Let's progress!
Head of Operational Support (SMB) - 12-Month FTC Job ID: R20979 Commercial Manchester - Main Office Permanent Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drive everything we do. Our Small Medium Business (SMB) team is the engine room of our marketplace-managing relationships with thousands of independent restaurant and retail partners across Europe. Our Finance & Strategy and Revenue Operations teams act as the analytical and operational backbone of Deliveroo, ensuring our commercial teams have the tools and insights needed to win. We're looking for a Head of Operational Support to join our team in Manchester on a 12-month fixed-term contract. Reporting to the SMB Commercial Director, you will lead a cross functional team of Operational Support Leads, acting as the architect for our contact centre performance across Sales, Account Management, and Customer Success. What You'll Be Doing You will bridge the gap between high level strategy and daily execution, ensuring our inside sales and account management teams are equipped to succeed at scale. Operating Vision: Define and scope the strategic vision for our SMB Contact Centres. You will own the delivery of strategic projects designed to move the needle on commercial performance. Enabling Capability: Build the "infrastructure for success." You will oversee Workforce Management (WFM), Performance Analytics, Quality Assurance (QA), and agent onboarding/training. Tech Stack Deployment: Partner with Revenue Operations and Sales Technology teams to deploy and optimise tools including Salesforce, telephony systems, and sales engagement platforms. Go To Market (GTM) Excellence: Develop the processes required to embed people, data, and technology changes across the organisation, ensuring new initiatives are adopted seamlessly. Performance Analysis: Conduct in depth data analysis to identify long term trends and gaps. You won't just report on performance; you will create strategies for course correction. Stakeholder Diplomacy: Act as the "voice" of Revenue Operations to Commercial Leaders and vice versa, ensuring alignment between central strategy and local execution. What You'll Need to Thrive We are looking for a structured operator who understands the motivational and operational levers of a modern contact centre: Experience: Proven track record in consultancy, strategy, or operational roles, ideally within a high volume contact centre environment. Tech Proficiency: Detailed understanding of the sales tech stack, specifically Salesforce and sales engagement platforms (e.g., Salesloft, Outreach, or HVS). Optimization Mindset: A sharp eye for process redesign and technology utilisation to drive efficiency and "ways of working" improvements. Leadership: Experience leading or supporting Quality Assurance teams, including call management frameworks and reporting. Communication: Exceptional verbal and written skills, with the ability to influence executive level leadership and craft clear memos from ambiguous problems. Availability: This is a 12-month Fixed Term Contract. Why Join Us? At Deliveroo, you'll solve complex real time challenges in an industry that is redefining convenience. Working here you can expect to: Drive Large Scale Change: Own the operational roadmap for thousands of partners across the UK, Ireland, and Europe. High Growth Impact: Work in a fast paced environment where operational improvements lead to immediate commercial wins. Strategic Leadership: Act as a key advisor to the SMB leadership team, shaping the future of our contact centre operations. Diversity, Equity and Inclusion At Deliveroo, we believe a great workplace reflects the world around us. We are committed to building a workforce that mirrors the beautifully diverse communities we serve. Our latest 2024 UK & Global workforce data reflects this ongoing commitment to representation and transparency: Ethnic Diversity: 38.2% of our UK employees identify as being from ethnic minority backgrounds. This is comprised of: 19.4% Asian / Asian British 7.1% Black / African / Caribbean / Black British 5.9% Other ethnic groups Gender: 44.1% of our UK workforce identifies as women. Senior Leadership: We have an active global goal to reach 40% women in senior leadership roles. We welcome candidates from all backgrounds regardless of race, religion, gender, or disability. If you require any reasonable adjustments during the recruitment process, please let your recruiter know or contact us at . A competitive and comprehensive compensation and benefits package Compensation We aim to pay every employee competitively for the role they are performing in their respective location Depending on role and location, some employees may be eligible for an annual cash bonus, sign on bonus or relocation support Up to 5% matched pension contributions Equity Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success Food Free Deliveroo Plus: free delivery and access to special offers Team lunches from the best local restaurants Time away 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo One day of paid leave per year to volunteer with a registered charity Funded single cover healthcare on our core plan, with the option to add family members at own cost On site gym (HQ), discounted external gym membership Access to well being apps such as LesMills+, Strava, Headspace, Yogaia via GymPass Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments Life assurance Work Life Maternity, paternity and maternity and shared parental leave, eligible from day one of employment Excellent kit to enable working from home and a parent friendly working culture Access to free mortgage advice Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high quality training and content Regular Employee Resource Group (ERG) led social events - examples include dinners, dance lessons and in office yoga sessions
Feb 28, 2026
Full time
Head of Operational Support (SMB) - 12-Month FTC Job ID: R20979 Commercial Manchester - Main Office Permanent Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drive everything we do. Our Small Medium Business (SMB) team is the engine room of our marketplace-managing relationships with thousands of independent restaurant and retail partners across Europe. Our Finance & Strategy and Revenue Operations teams act as the analytical and operational backbone of Deliveroo, ensuring our commercial teams have the tools and insights needed to win. We're looking for a Head of Operational Support to join our team in Manchester on a 12-month fixed-term contract. Reporting to the SMB Commercial Director, you will lead a cross functional team of Operational Support Leads, acting as the architect for our contact centre performance across Sales, Account Management, and Customer Success. What You'll Be Doing You will bridge the gap between high level strategy and daily execution, ensuring our inside sales and account management teams are equipped to succeed at scale. Operating Vision: Define and scope the strategic vision for our SMB Contact Centres. You will own the delivery of strategic projects designed to move the needle on commercial performance. Enabling Capability: Build the "infrastructure for success." You will oversee Workforce Management (WFM), Performance Analytics, Quality Assurance (QA), and agent onboarding/training. Tech Stack Deployment: Partner with Revenue Operations and Sales Technology teams to deploy and optimise tools including Salesforce, telephony systems, and sales engagement platforms. Go To Market (GTM) Excellence: Develop the processes required to embed people, data, and technology changes across the organisation, ensuring new initiatives are adopted seamlessly. Performance Analysis: Conduct in depth data analysis to identify long term trends and gaps. You won't just report on performance; you will create strategies for course correction. Stakeholder Diplomacy: Act as the "voice" of Revenue Operations to Commercial Leaders and vice versa, ensuring alignment between central strategy and local execution. What You'll Need to Thrive We are looking for a structured operator who understands the motivational and operational levers of a modern contact centre: Experience: Proven track record in consultancy, strategy, or operational roles, ideally within a high volume contact centre environment. Tech Proficiency: Detailed understanding of the sales tech stack, specifically Salesforce and sales engagement platforms (e.g., Salesloft, Outreach, or HVS). Optimization Mindset: A sharp eye for process redesign and technology utilisation to drive efficiency and "ways of working" improvements. Leadership: Experience leading or supporting Quality Assurance teams, including call management frameworks and reporting. Communication: Exceptional verbal and written skills, with the ability to influence executive level leadership and craft clear memos from ambiguous problems. Availability: This is a 12-month Fixed Term Contract. Why Join Us? At Deliveroo, you'll solve complex real time challenges in an industry that is redefining convenience. Working here you can expect to: Drive Large Scale Change: Own the operational roadmap for thousands of partners across the UK, Ireland, and Europe. High Growth Impact: Work in a fast paced environment where operational improvements lead to immediate commercial wins. Strategic Leadership: Act as a key advisor to the SMB leadership team, shaping the future of our contact centre operations. Diversity, Equity and Inclusion At Deliveroo, we believe a great workplace reflects the world around us. We are committed to building a workforce that mirrors the beautifully diverse communities we serve. Our latest 2024 UK & Global workforce data reflects this ongoing commitment to representation and transparency: Ethnic Diversity: 38.2% of our UK employees identify as being from ethnic minority backgrounds. This is comprised of: 19.4% Asian / Asian British 7.1% Black / African / Caribbean / Black British 5.9% Other ethnic groups Gender: 44.1% of our UK workforce identifies as women. Senior Leadership: We have an active global goal to reach 40% women in senior leadership roles. We welcome candidates from all backgrounds regardless of race, religion, gender, or disability. If you require any reasonable adjustments during the recruitment process, please let your recruiter know or contact us at . A competitive and comprehensive compensation and benefits package Compensation We aim to pay every employee competitively for the role they are performing in their respective location Depending on role and location, some employees may be eligible for an annual cash bonus, sign on bonus or relocation support Up to 5% matched pension contributions Equity Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success Food Free Deliveroo Plus: free delivery and access to special offers Team lunches from the best local restaurants Time away 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo One day of paid leave per year to volunteer with a registered charity Funded single cover healthcare on our core plan, with the option to add family members at own cost On site gym (HQ), discounted external gym membership Access to well being apps such as LesMills+, Strava, Headspace, Yogaia via GymPass Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments Life assurance Work Life Maternity, paternity and maternity and shared parental leave, eligible from day one of employment Excellent kit to enable working from home and a parent friendly working culture Access to free mortgage advice Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high quality training and content Regular Employee Resource Group (ERG) led social events - examples include dinners, dance lessons and in office yoga sessions
UNIVERSITY HOSPITALS BRISTOL NHS FOUNDATION TRUST
Bristol, Gloucestershire
Main area Patient Safety Grade Volunteer: Volunteer Contract Voluntary: 12 months (This is a role that attracts renumeration of £150 per 8 hours involvement.) Hours Flexible working Other 2 hours per week (Minimum attend the Trust Patient Safety Group once a month plus involvement in other patient Safety improvement work.) Job ref 387-TS6630-LMG Site Trust Headquarters, University Hospitals Bristol & Weston NHS Foundation Trust Town Bristol Salary £150 for 8 hours Patient Safety involvement work. Closing 08/03/:59 As an organisation we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life. We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under represented within the Trust. Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this. Job overview University Hospitals Bristol & Weston NHS Foundation Trust (UHBW) is looking for a new Patient Safety Partner to help us strengthen how we learn from patient experience and improve the safety of care across our organisation. This is an exciting opportunity for people from all backgrounds and communities to contribute their lived experience, insight, and passion for safer, fairer healthcare. The NHS Patient Safety Strategy and the Framework for Involving Patients in Patient Safety recognise the vital role that patients, families, carers, and members of the public play in improving safety. Patient Safety Partners help ensure that decisions about safety are shaped by real experiences and diverse perspectives. We welcome people who bring: Personal or family experience of healthcare - positive or challenging Insights into how care affects different communities A commitment to fairness, inclusion, and improving patient experience Role Commitment Approximately 8 hours per month Initial 12 month commitment to the role. An involvement fee is offered and any reimbursement for agreed out of pocket expenses We aim to make the role flexible and accessible. Meetings can be attended remotely, and support is available for anyone with additional needs. Contact: Julie Crawford Head of Patient Safety, University Hospital Bristol & Weston NHS Foundation Trust. Email: . Tel . Main duties of the job The Patient Safety Partners will be able to contribute their unique perspective of how patient safety issues can impact service users and enable this to become a core element of our patient safety learning and improvement activities. They will be able to communicate with a range of NHS staff over strategic issues and provide a patient carer or lay perspective. Willingness to represent a view of patients, carers and the wider public on all matters, and to share perspective and experience. As a Patient Safety Partner, you will: Attend the monthly Patient Safety Group meeting (usually via MS Teams) Join other quality and governance meetings where your perspective will add value Review and comment on meeting papers or patient safety materials Represent the views of patients, carers and the wider public Influence safety improvement projects by sharing your insight and experience We want a team of Partners who reflect the diversity of the communities we serve. This includes diversity of age, culture, ethnicity, disability, gender identity, socio economic background, and lived healthcare experiences. Working for our organisation University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward thinking multi award winning Trust and a digital exemplar committed to improving patient care, our world leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge. Detailed job description and main responsibilities The Patient Safety Partners will be required to attend planned patient safety meetings which will continue to be held remotely and participate in workshops. Reviewing and commenting on (where relevant) meeting papers. Service Development and Research The post holder will have the opportunity to contribute a public voice to Patient Safety improvement projects across the organisation. Communication The post holder will be able to communicate effectively in a number of formal and informal settings and review and comment (where relevant) meeting papers. Organisation and Planning Ability to plan time to prepare for meetings and undertake activities where agreed. To attend Patient Safety Partner support meetings and training events. Information Resources The post holder will need to comply with relevant policies and maintain strict confidentiality in respect to discussions and information where required. Person specification Knowledge and Experience The candidate should possess an understanding or broad interest in improving patient safety within the University Bristol & Weston NHS Foundation Trust They will have an understanding of and consideration for equality, diversity and inclusion requirements to ensure patient safety improvements are aimed to keep everyone safer It is desirable but not essential that the candidate possess some experience of championing or participating in previous patient or public involvement activities within an NHS organisation and or other public services Skills and Abilities Ability to communicate well in writing and read comprehensive reports Ability to understand and evaluate a range of information and evidence Confidence to communicate well verbally in a variety of settings Ability to provide a patient, carer, or lay perspective and to put forward views on behalf of the wider community/groups of patients (not own opinion only) Sound judgement and an ability to be objective Personal integrity and commitment to openness, inclusiveness and high standards Qualifications and Training No formal qualification in patient safety is required for this role. A comprehensive induction package and training programme will ensure that successful applicants are fully prepared for the role and ongoing support and coaching will be provided by the Patient Safety / Patient Experience team at UHBW. The trust's is committed to the continuous improvement of patient safety, it is envisaged that this new Patient Safety Partner role will evolve and develop as part of the wider involvement network within the organisation and the local community it serves. We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together. Additional Information As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we're meeting our pledge. The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers. UHBW is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview. If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system. The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system. By applying for this post . click apply for full job details
Feb 28, 2026
Full time
Main area Patient Safety Grade Volunteer: Volunteer Contract Voluntary: 12 months (This is a role that attracts renumeration of £150 per 8 hours involvement.) Hours Flexible working Other 2 hours per week (Minimum attend the Trust Patient Safety Group once a month plus involvement in other patient Safety improvement work.) Job ref 387-TS6630-LMG Site Trust Headquarters, University Hospitals Bristol & Weston NHS Foundation Trust Town Bristol Salary £150 for 8 hours Patient Safety involvement work. Closing 08/03/:59 As an organisation we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life. We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under represented within the Trust. Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this. Job overview University Hospitals Bristol & Weston NHS Foundation Trust (UHBW) is looking for a new Patient Safety Partner to help us strengthen how we learn from patient experience and improve the safety of care across our organisation. This is an exciting opportunity for people from all backgrounds and communities to contribute their lived experience, insight, and passion for safer, fairer healthcare. The NHS Patient Safety Strategy and the Framework for Involving Patients in Patient Safety recognise the vital role that patients, families, carers, and members of the public play in improving safety. Patient Safety Partners help ensure that decisions about safety are shaped by real experiences and diverse perspectives. We welcome people who bring: Personal or family experience of healthcare - positive or challenging Insights into how care affects different communities A commitment to fairness, inclusion, and improving patient experience Role Commitment Approximately 8 hours per month Initial 12 month commitment to the role. An involvement fee is offered and any reimbursement for agreed out of pocket expenses We aim to make the role flexible and accessible. Meetings can be attended remotely, and support is available for anyone with additional needs. Contact: Julie Crawford Head of Patient Safety, University Hospital Bristol & Weston NHS Foundation Trust. Email: . Tel . Main duties of the job The Patient Safety Partners will be able to contribute their unique perspective of how patient safety issues can impact service users and enable this to become a core element of our patient safety learning and improvement activities. They will be able to communicate with a range of NHS staff over strategic issues and provide a patient carer or lay perspective. Willingness to represent a view of patients, carers and the wider public on all matters, and to share perspective and experience. As a Patient Safety Partner, you will: Attend the monthly Patient Safety Group meeting (usually via MS Teams) Join other quality and governance meetings where your perspective will add value Review and comment on meeting papers or patient safety materials Represent the views of patients, carers and the wider public Influence safety improvement projects by sharing your insight and experience We want a team of Partners who reflect the diversity of the communities we serve. This includes diversity of age, culture, ethnicity, disability, gender identity, socio economic background, and lived healthcare experiences. Working for our organisation University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward thinking multi award winning Trust and a digital exemplar committed to improving patient care, our world leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge. Detailed job description and main responsibilities The Patient Safety Partners will be required to attend planned patient safety meetings which will continue to be held remotely and participate in workshops. Reviewing and commenting on (where relevant) meeting papers. Service Development and Research The post holder will have the opportunity to contribute a public voice to Patient Safety improvement projects across the organisation. Communication The post holder will be able to communicate effectively in a number of formal and informal settings and review and comment (where relevant) meeting papers. Organisation and Planning Ability to plan time to prepare for meetings and undertake activities where agreed. To attend Patient Safety Partner support meetings and training events. Information Resources The post holder will need to comply with relevant policies and maintain strict confidentiality in respect to discussions and information where required. Person specification Knowledge and Experience The candidate should possess an understanding or broad interest in improving patient safety within the University Bristol & Weston NHS Foundation Trust They will have an understanding of and consideration for equality, diversity and inclusion requirements to ensure patient safety improvements are aimed to keep everyone safer It is desirable but not essential that the candidate possess some experience of championing or participating in previous patient or public involvement activities within an NHS organisation and or other public services Skills and Abilities Ability to communicate well in writing and read comprehensive reports Ability to understand and evaluate a range of information and evidence Confidence to communicate well verbally in a variety of settings Ability to provide a patient, carer, or lay perspective and to put forward views on behalf of the wider community/groups of patients (not own opinion only) Sound judgement and an ability to be objective Personal integrity and commitment to openness, inclusiveness and high standards Qualifications and Training No formal qualification in patient safety is required for this role. A comprehensive induction package and training programme will ensure that successful applicants are fully prepared for the role and ongoing support and coaching will be provided by the Patient Safety / Patient Experience team at UHBW. The trust's is committed to the continuous improvement of patient safety, it is envisaged that this new Patient Safety Partner role will evolve and develop as part of the wider involvement network within the organisation and the local community it serves. We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together. Additional Information As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we're meeting our pledge. The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers. UHBW is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview. If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system. The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system. By applying for this post . click apply for full job details
Ready to shape the future of data? Matillion is the intelligent data integration platform. We're changing how the world works with data - and we need driven, curious people who think big and move fast. We built the Data Productivity Cloud to supercharge data productivity, and now we're shaping the future of data engineering with Maia - our AI-powered virtual data engineers that help teams design, build, and manage data pipelines at unmatched speed. Join , where the mission comes first, collaboration drives us forward, and everyone pulls in the same direction to make a dent in the universe bigger than ourselves. Matillion is scaling rapidly, and we are looking for a Senior Solution Architect to join during this period of exciting expansion. This is a high-impact role centered on securing the technical win and maximizing value for our prospective enterprise customers. We are looking for a consultative technical expert who can own the pre sales lifecycle-from qualifying complex use cases and managing high stakes software trials to demonstrating exactly how Matillion's platform solves mission critical data challenges. You won't just be "demoing" software; you'll be driving measurable business value and fostering the long term relationships that underpin our growth. Sales & Validation Cycle Diagnose & Map: Identify technical and business pain points, confirm root causes, and map the desired future state to specific success metrics and business outcomes. Tailored Proofs: Build and deliver customized demos and lead workshops, trials, or POCs that validate the solution's fit while positioning competitive advantages. Technical Alignment: Support digital sales rooms and credit sizing estimates, ensuring technical teams and sales strategies are perfectly aligned. Post Sales Onboarding & Growth Adoption & Value: Cultivate "trusted advisor" relationships to set up infrastructure, monitor adoption dashboards, and ensure customers rapidly achieve their first "win." Engagement & Cadence: Actively lead business reviews and customer cadences to ensure platform adoption remains high and technical issues are resolved proactively. Strategic Expansion: Identify opportunities for upselling and expansion by moving the customer into new workloads and groups, ensuring they realize maximum ROI Strategy, Product, & Brand Technical Evangelism: Represent the brand as an expert at industry events and create technical content or case studies that showcase real world problem solving. Product Feedback Loop: Collect customer insights and relay them to Product and Engineering teams to drive continuous improvement and market alignment. Market Intelligence: Stay ahead of industry trends in cloud computing and data transformation, sharing that knowledge internally and with customers to maintain a competitive edge. Must haves: 5-7 years working with Enterprise customers in a technical role, such as Solution Architect, Sales Engineer, or similar Strong experience in solution selling, demonstrating value through tailored software presentations and overcoming technical objections. Experience using and preferably selling AI and agentic AI solutions (Claude, ChatGPT, Cursor, n8n) Expertise in cloud computing platforms such as AWS, Azure, or GCP and experience with Cloud Data Platforms like Snowflake and Databricks. In depth understanding of relational databases (PostgreSQL, MySQL, Oracle, SQL Server) and NoSQL databases (MongoDB, Cassandra, DynamoDB). Hands on experience with technical problem solving and integration technologies (APIs, Linux, SQL). Excellent communication and presentation skills, with the ability to engage both technical and non technical stakeholders. Good to haves: Knowledge of with Matillion's Data Productivity Cloud or Matillion ETL platforms as well as competitive ETL solutions Experience with value based sales motion, especially through MEDDPPICC and Command of the Message Knowledge of big data technologies (Spark, PySpark), data lakes, and MPP databases (Teradata, Vertica, Netezza) Familiarity with version control tools such as Git, and experience with Python Degree in Computer Science or related field (or equivalent practical experience) Experience using Salesforce At Matillion, we are committed to providing compensation in line with market standards based on the role, job family, job level, and country. This role's estimated annual salaried pay range for this position is £71,680 - £107,520. Because this role is eligible for variable pay in the form of sales commissions, your total annual on target annual earnings will be between £102,400 - £153,600. The final salary will be based on your relevant skills, experience, and qualifications demonstrated in the hiring process. At Matillion, we're here to do something hard - change the way the world works with data, and build a great company along the way. Big, bold goals aren't for the faint hearted, and we don't shy away from them. But we don't do it alone. No egos, no politics - just great people working together, guided by our six core values; - Confidence without arrogance - Working with integrity - Customer obsessed - Innovate and demand quality - Bias for action - We care We operate a flexible working culture that promotes work life balance, with benefits including: - Company Equity - 30 days holiday + bank holidays - 5 days paid volunteering leave - Health insurance - Life Insurance - Access to mental health support - Pension More about Matillion Thousands of enterprises including Cisco, London Stock Exchange Group, EDF and Slack trust Matillion for a wide range of use cases from insights and operational analytics, to data science, machine learning and AI. We are a truly global workforce, dual headquartered in Manchester, UK and Denver, Colorado, with expanding offices in Hyderabad, India, along with valuable remote colleagues around the world. We are keen to hear from prospective Matillioners, so even if you don't feel you match all the criteria please apply and a member of our Talent Acquisition team will be in touch. Alternatively, if you're interested in Matillion but don't see a suitable role, please email . Find out more about life on here. Matillion is an equal opportunity employer. We celebrate diversity and we are committed to creating an inclusive environment for all of our team. Matillion prohibits discrimination and harassment of any type. Matillion does not discriminate on the basis of race, colour, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by law.
Feb 28, 2026
Full time
Ready to shape the future of data? Matillion is the intelligent data integration platform. We're changing how the world works with data - and we need driven, curious people who think big and move fast. We built the Data Productivity Cloud to supercharge data productivity, and now we're shaping the future of data engineering with Maia - our AI-powered virtual data engineers that help teams design, build, and manage data pipelines at unmatched speed. Join , where the mission comes first, collaboration drives us forward, and everyone pulls in the same direction to make a dent in the universe bigger than ourselves. Matillion is scaling rapidly, and we are looking for a Senior Solution Architect to join during this period of exciting expansion. This is a high-impact role centered on securing the technical win and maximizing value for our prospective enterprise customers. We are looking for a consultative technical expert who can own the pre sales lifecycle-from qualifying complex use cases and managing high stakes software trials to demonstrating exactly how Matillion's platform solves mission critical data challenges. You won't just be "demoing" software; you'll be driving measurable business value and fostering the long term relationships that underpin our growth. Sales & Validation Cycle Diagnose & Map: Identify technical and business pain points, confirm root causes, and map the desired future state to specific success metrics and business outcomes. Tailored Proofs: Build and deliver customized demos and lead workshops, trials, or POCs that validate the solution's fit while positioning competitive advantages. Technical Alignment: Support digital sales rooms and credit sizing estimates, ensuring technical teams and sales strategies are perfectly aligned. Post Sales Onboarding & Growth Adoption & Value: Cultivate "trusted advisor" relationships to set up infrastructure, monitor adoption dashboards, and ensure customers rapidly achieve their first "win." Engagement & Cadence: Actively lead business reviews and customer cadences to ensure platform adoption remains high and technical issues are resolved proactively. Strategic Expansion: Identify opportunities for upselling and expansion by moving the customer into new workloads and groups, ensuring they realize maximum ROI Strategy, Product, & Brand Technical Evangelism: Represent the brand as an expert at industry events and create technical content or case studies that showcase real world problem solving. Product Feedback Loop: Collect customer insights and relay them to Product and Engineering teams to drive continuous improvement and market alignment. Market Intelligence: Stay ahead of industry trends in cloud computing and data transformation, sharing that knowledge internally and with customers to maintain a competitive edge. Must haves: 5-7 years working with Enterprise customers in a technical role, such as Solution Architect, Sales Engineer, or similar Strong experience in solution selling, demonstrating value through tailored software presentations and overcoming technical objections. Experience using and preferably selling AI and agentic AI solutions (Claude, ChatGPT, Cursor, n8n) Expertise in cloud computing platforms such as AWS, Azure, or GCP and experience with Cloud Data Platforms like Snowflake and Databricks. In depth understanding of relational databases (PostgreSQL, MySQL, Oracle, SQL Server) and NoSQL databases (MongoDB, Cassandra, DynamoDB). Hands on experience with technical problem solving and integration technologies (APIs, Linux, SQL). Excellent communication and presentation skills, with the ability to engage both technical and non technical stakeholders. Good to haves: Knowledge of with Matillion's Data Productivity Cloud or Matillion ETL platforms as well as competitive ETL solutions Experience with value based sales motion, especially through MEDDPPICC and Command of the Message Knowledge of big data technologies (Spark, PySpark), data lakes, and MPP databases (Teradata, Vertica, Netezza) Familiarity with version control tools such as Git, and experience with Python Degree in Computer Science or related field (or equivalent practical experience) Experience using Salesforce At Matillion, we are committed to providing compensation in line with market standards based on the role, job family, job level, and country. This role's estimated annual salaried pay range for this position is £71,680 - £107,520. Because this role is eligible for variable pay in the form of sales commissions, your total annual on target annual earnings will be between £102,400 - £153,600. The final salary will be based on your relevant skills, experience, and qualifications demonstrated in the hiring process. At Matillion, we're here to do something hard - change the way the world works with data, and build a great company along the way. Big, bold goals aren't for the faint hearted, and we don't shy away from them. But we don't do it alone. No egos, no politics - just great people working together, guided by our six core values; - Confidence without arrogance - Working with integrity - Customer obsessed - Innovate and demand quality - Bias for action - We care We operate a flexible working culture that promotes work life balance, with benefits including: - Company Equity - 30 days holiday + bank holidays - 5 days paid volunteering leave - Health insurance - Life Insurance - Access to mental health support - Pension More about Matillion Thousands of enterprises including Cisco, London Stock Exchange Group, EDF and Slack trust Matillion for a wide range of use cases from insights and operational analytics, to data science, machine learning and AI. We are a truly global workforce, dual headquartered in Manchester, UK and Denver, Colorado, with expanding offices in Hyderabad, India, along with valuable remote colleagues around the world. We are keen to hear from prospective Matillioners, so even if you don't feel you match all the criteria please apply and a member of our Talent Acquisition team will be in touch. Alternatively, if you're interested in Matillion but don't see a suitable role, please email . Find out more about life on here. Matillion is an equal opportunity employer. We celebrate diversity and we are committed to creating an inclusive environment for all of our team. Matillion prohibits discrimination and harassment of any type. Matillion does not discriminate on the basis of race, colour, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by law.
Salary: £36,500 - £42,500 gross per annum (full-time equivalent KL1 ), dependent on experience. Working pattern: This is a full-time role, based on 5 days per week, 1FTE or 37.5 hours per week. Flexible working arrangements for 0.80FTE (30 hours per week) will be considered upon application. Contract: Permanent with 6 months' probation Member of: Campaigns and Communications Team, and Fundraising Team Reporting to: Head of Campaigns and Communications (Line Manager) and Head of Fundraising Direct reports: Digital Officer Location: This role can be hybrid, or office based. At a minimum, candidates will be required to work from the London office at least 2 days a week, as well as be able to attend ad hoc events and away days in person. Safe Passage International (SPI) is recruiting a Digital Mobilisation Manager (Campaigns and Communications) part of both the Campaigns & Communications team and Fundraising team to support and to enable continuing and sustainable growth in our ground-breaking work to ensure that safe routes to sanctuary exist for all people seeking asylum. This role is crucial in enabling continued and sustainable growth in our groundbreaking work to ensure that safe routes to sanctuary exist for all refugees The Digital Mobilisation Manager will lead Safe Passage s digital programme, sitting within both our Fundraising and Campaigns teams. They will mobilise supporters through timely actions; manage, develop and grow our digital channels strategically; and be at the centre of meeting our fundraising and campaign goals. They will lead on the development of our digital strategy with oversight from the leadership team, implementing it through expert, hands-on content creation. This post is an exciting role, responsible for mobilising campaign actions and helping raise the money needed for Safe Passage to do its important work. You will bring a passion for digital developments and action, motivated to advance refugee rights and support the campaigns and fundraising team with team objectives. The successful candidate will be proactively progressing digital opportunities and innovations. This is a crucial role for Safe Passage International and an opportunity for the successful candidate to help develop the organisation, mobilising supporter actions to support campaigns and fundraising goals. You will work as part of a collaborative Campaigns and Communications Team, Fundraising Team and closely with colleagues across Safe Passage International, including teams in the UK, Greece, and France. We are looking for good transferrable leadership and organisational skills, as detailed in the Person Specification. Experience in a similar role would be welcome, but this could also be your first paid position in the NGO sector, or you could be returning to work after time out. A full induction will be provided, alongside a dedicated training budget to support you to grow and develop within your role. Our work is diverse across all the international locations in which SPI operates. We value equity and diversity in our organisation and are striving to build a workforce reflective of the communities we work with. We encourage applications from people of all ethnicities, working ages, genders, sex, sexual orientations, faiths (or none), marital statuses (or none), and pregnancy status. We also have full flexible working policies to support people with disabilities and caring responsibilities. People with refugee or asylum-seeking backgrounds are experts by experience and are particularly encouraged to apply. As a refugee charity, we offer a guaranteed interview for people with direct lived experience of seeking asylum who meet most of the essential criteria outlined in the Person Specification. If you have first-hand experience of applying for asylum in any country, please let us know in your application. We respect that people s identities are not defined by their past experiences and do not expect candidates to describe their lived experience during the interview process unless they wish to. If you are excited by this role and working at Safe Passage International but do not have all the experience you think is needed, we would encourage you to apply anyway and reach out for an informal chat beforehand to discuss why you would like to apply for the role and what skills or experiences you think are relevant. If you would like an informal discussion about the role, please email SPI Human Resources Team. Contact details can be found in the Job Description. How do I apply? Please read the full Job Description & Person Specification and our Application Questions and Guidance document below. Closing Date: Sunday 29th March 2026 at 11.59 pm
Feb 28, 2026
Full time
Salary: £36,500 - £42,500 gross per annum (full-time equivalent KL1 ), dependent on experience. Working pattern: This is a full-time role, based on 5 days per week, 1FTE or 37.5 hours per week. Flexible working arrangements for 0.80FTE (30 hours per week) will be considered upon application. Contract: Permanent with 6 months' probation Member of: Campaigns and Communications Team, and Fundraising Team Reporting to: Head of Campaigns and Communications (Line Manager) and Head of Fundraising Direct reports: Digital Officer Location: This role can be hybrid, or office based. At a minimum, candidates will be required to work from the London office at least 2 days a week, as well as be able to attend ad hoc events and away days in person. Safe Passage International (SPI) is recruiting a Digital Mobilisation Manager (Campaigns and Communications) part of both the Campaigns & Communications team and Fundraising team to support and to enable continuing and sustainable growth in our ground-breaking work to ensure that safe routes to sanctuary exist for all people seeking asylum. This role is crucial in enabling continued and sustainable growth in our groundbreaking work to ensure that safe routes to sanctuary exist for all refugees The Digital Mobilisation Manager will lead Safe Passage s digital programme, sitting within both our Fundraising and Campaigns teams. They will mobilise supporters through timely actions; manage, develop and grow our digital channels strategically; and be at the centre of meeting our fundraising and campaign goals. They will lead on the development of our digital strategy with oversight from the leadership team, implementing it through expert, hands-on content creation. This post is an exciting role, responsible for mobilising campaign actions and helping raise the money needed for Safe Passage to do its important work. You will bring a passion for digital developments and action, motivated to advance refugee rights and support the campaigns and fundraising team with team objectives. The successful candidate will be proactively progressing digital opportunities and innovations. This is a crucial role for Safe Passage International and an opportunity for the successful candidate to help develop the organisation, mobilising supporter actions to support campaigns and fundraising goals. You will work as part of a collaborative Campaigns and Communications Team, Fundraising Team and closely with colleagues across Safe Passage International, including teams in the UK, Greece, and France. We are looking for good transferrable leadership and organisational skills, as detailed in the Person Specification. Experience in a similar role would be welcome, but this could also be your first paid position in the NGO sector, or you could be returning to work after time out. A full induction will be provided, alongside a dedicated training budget to support you to grow and develop within your role. Our work is diverse across all the international locations in which SPI operates. We value equity and diversity in our organisation and are striving to build a workforce reflective of the communities we work with. We encourage applications from people of all ethnicities, working ages, genders, sex, sexual orientations, faiths (or none), marital statuses (or none), and pregnancy status. We also have full flexible working policies to support people with disabilities and caring responsibilities. People with refugee or asylum-seeking backgrounds are experts by experience and are particularly encouraged to apply. As a refugee charity, we offer a guaranteed interview for people with direct lived experience of seeking asylum who meet most of the essential criteria outlined in the Person Specification. If you have first-hand experience of applying for asylum in any country, please let us know in your application. We respect that people s identities are not defined by their past experiences and do not expect candidates to describe their lived experience during the interview process unless they wish to. If you are excited by this role and working at Safe Passage International but do not have all the experience you think is needed, we would encourage you to apply anyway and reach out for an informal chat beforehand to discuss why you would like to apply for the role and what skills or experiences you think are relevant. If you would like an informal discussion about the role, please email SPI Human Resources Team. Contact details can be found in the Job Description. How do I apply? Please read the full Job Description & Person Specification and our Application Questions and Guidance document below. Closing Date: Sunday 29th March 2026 at 11.59 pm
Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. About the role Reporting to the Senior Director of Customer Success and focusing on accounts in Europe - you are energetic, driven, and care deeply about the success of our customers As a Customer Success Manager, you will drive Synthesia's future growth by building relationships with clients and turning them into happy users You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite Ideal for an individual who wants to expand their career with a fast-growing software company About you Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS Experience in managing a Book of Business along with KPIs A track record in managing risk, forecasting, and identifying growth opportunities Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services Successfully onboarding new clients and building key relationships in the first critical months and beyond Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance Light video editing using the Synthesia platform Retention and growth of our enterprise clients Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities You need to be German Native / Bilingual Proficiency You are based in Europe At Synthesia we expect everyone to Put the Customer First Own it & Go Direct Be Fast & Experimental Make the Journey Fun You can read more about this in this public Notion page The good stuff In addition to being a part of a great team, working in a fun and innovative environment, we offer A competitive salary + stock options in our fast-growing Series D start-up. Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay 25 days of annual leave + public holidays in the country where you are based. Cycle to work scheme (London). Regular socials. Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts. (UK) A generous referral scheme. Pension contribution/salary sacrifice. Work from home set up. A huge opportunity for career growth as you'll help shape a market-defining product.
Feb 28, 2026
Full time
Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. About the role Reporting to the Senior Director of Customer Success and focusing on accounts in Europe - you are energetic, driven, and care deeply about the success of our customers As a Customer Success Manager, you will drive Synthesia's future growth by building relationships with clients and turning them into happy users You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite Ideal for an individual who wants to expand their career with a fast-growing software company About you Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS Experience in managing a Book of Business along with KPIs A track record in managing risk, forecasting, and identifying growth opportunities Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services Successfully onboarding new clients and building key relationships in the first critical months and beyond Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance Light video editing using the Synthesia platform Retention and growth of our enterprise clients Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities You need to be German Native / Bilingual Proficiency You are based in Europe At Synthesia we expect everyone to Put the Customer First Own it & Go Direct Be Fast & Experimental Make the Journey Fun You can read more about this in this public Notion page The good stuff In addition to being a part of a great team, working in a fun and innovative environment, we offer A competitive salary + stock options in our fast-growing Series D start-up. Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay 25 days of annual leave + public holidays in the country where you are based. Cycle to work scheme (London). Regular socials. Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts. (UK) A generous referral scheme. Pension contribution/salary sacrifice. Work from home set up. A huge opportunity for career growth as you'll help shape a market-defining product.
CML ConstructionServices Ltd is the in-house legal and contract management department for the STRABAG Group. Following STRABAG's fast growth in the UK market, CML UK is looking to appoint a Legal Counsel to join its team in Manchester. You are a qualified solicitor (or qualified under another common law jurisdiction) with 2-4 years' PQE. You will have at least 2 years' experience working in the UK construction industry. Non-contentious construction law experience is desirable. You will have experience with the NEC forms of contract. Experience with other forms are also desirable. You will demonstrate a pragmatic and solution-based approach in your legal advice to our internal clients and you are willing and able to assist in negotiating contracts in a fast-paced environment. You will also have an understanding of the economic and technical implications of the advice being provided. You are a self-motivated individual with a pro-active approach. You have a thirst for action and personal responsibility and also enjoy communicating with internal clients as well as colleagues. Team spirit is crucial. Below you will find the tasks you will be entrusted with, focusing on construction law: Your primary task will be to provide legal support to STRABAG's project team in Manchester, who are responsible for delivering a major infrastructure project in the north-west. This will include providing legal support to the procurement and commercial departments. Tasks will include advising on the main contract for the project as well as drafting and negotiating various construction contracts for STRABAG's supply chain (with a particular focus on NEC4 and bespoke agreements). You will also provide legal support on other agreements associated with major infrastructure projects as well as providing training on construction contracts for the project team. There will also be opportunities to support STRABAG's other projects in the UK. Typical tasks include contract reviews, notes of advice for governance and attending negotiation meetings. You will be tasked with supporting cooperation with external law firms and ensure effective collaboration with STRABAG's other central divisions such as business compliance. You will also have the opportunity to participate in wider CML initiatives which involves collaboration with the wider group. Competitive salary and benefits package CML is proud to accompany and support talented people on their professional path. We offer you the support and opportunities to develop and grow together in our team according to your individual professional goals. An exciting position with interesting and challenging tasks in a team with great expertise and enthusiasm for the profession. You can expect a pleasant working atmosphere in an internationally active company in a modern and fully equipped workplace in our Manchester office. You will also have the unique opportunity to benefit from the diverse fields of activity of a globally active group. At STRABAG around 86,000 people working on progress at more than 2,400 locations worldwide. Uniqueness and individual strengths characterise both our projects and each of us as individuals. Whether its building construction, civil engineering, road construction, underground engineering, bridge building, tunnelling, construction material production, project development or building management - we are always one step ahead so that we can become the most innovative and sustainable construction technology company in Europe. Diversity, inclusion and equal opportunities are integral to this, who we are as a company and how we work. Our subsidiary, CML Construction Services, specialises in providing construction management services and legal consulting within the Group. As a central point of contact, CML supports colleagues in ops with an integrated service across all project phases - from planning to implementation. Support is adapted to users' needs and ranges from ad hoc advice to intensive, continuous project supervision. Together we work as partners to complete projects successfully and grow with new challenges. Together we achieve great things. Let's progress!
Feb 28, 2026
Full time
CML ConstructionServices Ltd is the in-house legal and contract management department for the STRABAG Group. Following STRABAG's fast growth in the UK market, CML UK is looking to appoint a Legal Counsel to join its team in Manchester. You are a qualified solicitor (or qualified under another common law jurisdiction) with 2-4 years' PQE. You will have at least 2 years' experience working in the UK construction industry. Non-contentious construction law experience is desirable. You will have experience with the NEC forms of contract. Experience with other forms are also desirable. You will demonstrate a pragmatic and solution-based approach in your legal advice to our internal clients and you are willing and able to assist in negotiating contracts in a fast-paced environment. You will also have an understanding of the economic and technical implications of the advice being provided. You are a self-motivated individual with a pro-active approach. You have a thirst for action and personal responsibility and also enjoy communicating with internal clients as well as colleagues. Team spirit is crucial. Below you will find the tasks you will be entrusted with, focusing on construction law: Your primary task will be to provide legal support to STRABAG's project team in Manchester, who are responsible for delivering a major infrastructure project in the north-west. This will include providing legal support to the procurement and commercial departments. Tasks will include advising on the main contract for the project as well as drafting and negotiating various construction contracts for STRABAG's supply chain (with a particular focus on NEC4 and bespoke agreements). You will also provide legal support on other agreements associated with major infrastructure projects as well as providing training on construction contracts for the project team. There will also be opportunities to support STRABAG's other projects in the UK. Typical tasks include contract reviews, notes of advice for governance and attending negotiation meetings. You will be tasked with supporting cooperation with external law firms and ensure effective collaboration with STRABAG's other central divisions such as business compliance. You will also have the opportunity to participate in wider CML initiatives which involves collaboration with the wider group. Competitive salary and benefits package CML is proud to accompany and support talented people on their professional path. We offer you the support and opportunities to develop and grow together in our team according to your individual professional goals. An exciting position with interesting and challenging tasks in a team with great expertise and enthusiasm for the profession. You can expect a pleasant working atmosphere in an internationally active company in a modern and fully equipped workplace in our Manchester office. You will also have the unique opportunity to benefit from the diverse fields of activity of a globally active group. At STRABAG around 86,000 people working on progress at more than 2,400 locations worldwide. Uniqueness and individual strengths characterise both our projects and each of us as individuals. Whether its building construction, civil engineering, road construction, underground engineering, bridge building, tunnelling, construction material production, project development or building management - we are always one step ahead so that we can become the most innovative and sustainable construction technology company in Europe. Diversity, inclusion and equal opportunities are integral to this, who we are as a company and how we work. Our subsidiary, CML Construction Services, specialises in providing construction management services and legal consulting within the Group. As a central point of contact, CML supports colleagues in ops with an integrated service across all project phases - from planning to implementation. Support is adapted to users' needs and ranges from ad hoc advice to intensive, continuous project supervision. Together we work as partners to complete projects successfully and grow with new challenges. Together we achieve great things. Let's progress!
Colliers International Deutschland Holding GmbH
Gloucester, Gloucestershire
Company Description Colliers is a global leader in commercial real estate services, providing strategic solutions to occupiers, developers, and investors at local, national, and international levels. Our services include brokerage sales and leasing, real estate management, valuation, consulting, project management, project marketing, and research. We operate across core sectors such as office, industrial, retail, and hotel, as well as a range of specialized property types. Colliers UK is headquartered in London, with over 1,200 professionals across 16 offices in the UK and Ireland. The role of the Customer Experience (CX) manager at The Forum is a dynamic and visionary role, working with the property management transformation team, to create a vibrant, dynamic, delivering memorable moments - everyday. CX Manager will have the unique opportunity to build an exciting destination in the heart of city, with customer experience, community, amenities, and technology at its core. CX Manager will lead the onsite marketing initiatives by managing The Forum's social media handle, execute the media façade content design, draft and deliver the engagement planner to ensure we achieve the highest occupiers satisfaction ratings. Job Description Basics done better - Ensure the fundamentals of customer services are followed and delivery to the highest standards Deliver a warm hospitality-style welcome and a fond farewell to clients, customers, and guests, ensuring they receive a unique experience throughout their time at the property Actively assist with marketing initiatives and viewing activity. Co-ordinate with all key stakeholders including the hotel to maximise value for the community. Create, plan and execute community, occupier & social value engagement initiatives working closely with the Beyond leadership team Launch & maintain property social media handles, as well as maintain a social media content planner Schedule and manage content for the external media façade as well as internal digital screen working closely with the site team, marketing partners and community stakeholders Manage and administer any customer services portal and app to drive engagement and adoption by the estate community Maintain and produce CX specified reports (pre and post execution data) Illustrate statistics on various matters such as occupancy level, energy consumption, specific BMS data, key depravation areas Obtain and evaluate CX feedback from customers, guests and stakeholders, draft improvement action plans Increase client, customer, guest and service partner loyalty and achieve highest satisfaction ratings Mapping property customer journeys in order to identify CX enhancement opportunities Lead by example and inspire wider onsite teams Track, oversee and optimise all customer interactions to build strong relations with all stakeholders Follow Beyond: Front of House standard operating procedures and guidelines Responding to telephone or email enquiries from internal or external clients in a professional manner, ensuring appropriate follow up on any actions as required Ensure property guest management processes are strictly followed Deal with complaints and offer prompt resolutions, elevate where necessary Proactively design processes and preventive measures to eliminate any complaints and service delivery shortfalls Ensure all front of house areas including the lounge are always immaculately presented Data processing and management of databases, ensuring accurate and timely import of information Firmly abide by Beyond: Front of House dress code and personal presentation policy Log any property faults/issues with the Facilities Management team Carry out daily/weekly walk arounds to personally engage with the occupiers Practice quality assurance inspections (internal & external) Qualifications Expertise & Professional Development You are the 'go to' person in your area of expertise/specialty for questions from your colleagues, clients and customers You are solutions focused, advising colleagues and stakeholders with solutions not problems Excellent knowledge of MS Office and social media platform management You demonstrate a keen interest in new technology and adoption strategies You have FOH/Events background in the hospitality sector Commercial Awareness & Value Add You are aware of the property's financial and business objectives You actively look for best practice ways of working, encouraging CX team interactions with clients, customers, guests and stakeholders You are confidently able to implement Beyond: Front of House department's onsite succession plan You possess commercial awareness and awareness of latest customer experience market trends You identify new initiatives for enhancing customer experiences Innovative Thinking & Agility You display creative and innovative thinking to deliver best in class CX You will demonstrate a sense of urgency Communication & Managing Expectations You actively listen and interpret key information from and to clients, customers, colleagues and service partners You manage and exceed expectations by prioritizing tasks You can tailor your message to different stakeholders to ensure that the correct message is received You will strive to anticipate needs and exceed expectations You will communicate to provide required information as well as offer prompt resolutions Service Excellence You demonstrate and role model the key behaviours of service excellence. You continually go above and beyond the expectation of your team and stakeholders You preempt the work required ensuring you are always delivering high levels of service Be flexible and open minded and positively adapt to any reasonable changes to your role (duties & responsibilities) proposed by your line manager and/or the Client High Quality Work You continuously look to improve the quality of your work and ensure quality control You demonstrate excellent organizational and time management skills Productivity & Efficiency You challenge where you see that time is wasted and tasks could be delivered more efficiently by focusing your energy on those tasks that are within your control Possess excellent oral and written communication skills Ability to produce detailed building management reports Collaboration You have strong trusting relationships and promote a culture of information sharing and cross working relationships You will create a positive and collaborative working environment Additional Information Service Excellence You are results and impact focused and go the extra mile to deliver the best CX You show reliance, even when under pressure and during challenging times You have an excellent change management mindset Personal Development You actively request, take on board and action any feedback to develop, as well as provide positive and constructive feedback to CX team You seek out and attend relevant personal and professional development such as training courses, new projects and assignments Professional Conduct & Integrity You are aware and can identify where professional conduct and integrity should be challenged, and act as a role model and advocate Colliers values Diversity & Inclusion You are involved in the Balance in Business initiatives for the organization and promote a culture of inclusivity free of bias, calling out inappropriate behaviours and conduct Community You represent community groups at internal and external events and look at how the onsite CX team can have an impact to the wider internal and external community. Colliers International provides equal employment opportunity to all persons. No employee or applicant for employment will be discriminated against because of race, creed, origin, marital status, sexual orientation, age, otherwise qualified disabled or veteran status or any other characteristic protected by law. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Feb 28, 2026
Full time
Company Description Colliers is a global leader in commercial real estate services, providing strategic solutions to occupiers, developers, and investors at local, national, and international levels. Our services include brokerage sales and leasing, real estate management, valuation, consulting, project management, project marketing, and research. We operate across core sectors such as office, industrial, retail, and hotel, as well as a range of specialized property types. Colliers UK is headquartered in London, with over 1,200 professionals across 16 offices in the UK and Ireland. The role of the Customer Experience (CX) manager at The Forum is a dynamic and visionary role, working with the property management transformation team, to create a vibrant, dynamic, delivering memorable moments - everyday. CX Manager will have the unique opportunity to build an exciting destination in the heart of city, with customer experience, community, amenities, and technology at its core. CX Manager will lead the onsite marketing initiatives by managing The Forum's social media handle, execute the media façade content design, draft and deliver the engagement planner to ensure we achieve the highest occupiers satisfaction ratings. Job Description Basics done better - Ensure the fundamentals of customer services are followed and delivery to the highest standards Deliver a warm hospitality-style welcome and a fond farewell to clients, customers, and guests, ensuring they receive a unique experience throughout their time at the property Actively assist with marketing initiatives and viewing activity. Co-ordinate with all key stakeholders including the hotel to maximise value for the community. Create, plan and execute community, occupier & social value engagement initiatives working closely with the Beyond leadership team Launch & maintain property social media handles, as well as maintain a social media content planner Schedule and manage content for the external media façade as well as internal digital screen working closely with the site team, marketing partners and community stakeholders Manage and administer any customer services portal and app to drive engagement and adoption by the estate community Maintain and produce CX specified reports (pre and post execution data) Illustrate statistics on various matters such as occupancy level, energy consumption, specific BMS data, key depravation areas Obtain and evaluate CX feedback from customers, guests and stakeholders, draft improvement action plans Increase client, customer, guest and service partner loyalty and achieve highest satisfaction ratings Mapping property customer journeys in order to identify CX enhancement opportunities Lead by example and inspire wider onsite teams Track, oversee and optimise all customer interactions to build strong relations with all stakeholders Follow Beyond: Front of House standard operating procedures and guidelines Responding to telephone or email enquiries from internal or external clients in a professional manner, ensuring appropriate follow up on any actions as required Ensure property guest management processes are strictly followed Deal with complaints and offer prompt resolutions, elevate where necessary Proactively design processes and preventive measures to eliminate any complaints and service delivery shortfalls Ensure all front of house areas including the lounge are always immaculately presented Data processing and management of databases, ensuring accurate and timely import of information Firmly abide by Beyond: Front of House dress code and personal presentation policy Log any property faults/issues with the Facilities Management team Carry out daily/weekly walk arounds to personally engage with the occupiers Practice quality assurance inspections (internal & external) Qualifications Expertise & Professional Development You are the 'go to' person in your area of expertise/specialty for questions from your colleagues, clients and customers You are solutions focused, advising colleagues and stakeholders with solutions not problems Excellent knowledge of MS Office and social media platform management You demonstrate a keen interest in new technology and adoption strategies You have FOH/Events background in the hospitality sector Commercial Awareness & Value Add You are aware of the property's financial and business objectives You actively look for best practice ways of working, encouraging CX team interactions with clients, customers, guests and stakeholders You are confidently able to implement Beyond: Front of House department's onsite succession plan You possess commercial awareness and awareness of latest customer experience market trends You identify new initiatives for enhancing customer experiences Innovative Thinking & Agility You display creative and innovative thinking to deliver best in class CX You will demonstrate a sense of urgency Communication & Managing Expectations You actively listen and interpret key information from and to clients, customers, colleagues and service partners You manage and exceed expectations by prioritizing tasks You can tailor your message to different stakeholders to ensure that the correct message is received You will strive to anticipate needs and exceed expectations You will communicate to provide required information as well as offer prompt resolutions Service Excellence You demonstrate and role model the key behaviours of service excellence. You continually go above and beyond the expectation of your team and stakeholders You preempt the work required ensuring you are always delivering high levels of service Be flexible and open minded and positively adapt to any reasonable changes to your role (duties & responsibilities) proposed by your line manager and/or the Client High Quality Work You continuously look to improve the quality of your work and ensure quality control You demonstrate excellent organizational and time management skills Productivity & Efficiency You challenge where you see that time is wasted and tasks could be delivered more efficiently by focusing your energy on those tasks that are within your control Possess excellent oral and written communication skills Ability to produce detailed building management reports Collaboration You have strong trusting relationships and promote a culture of information sharing and cross working relationships You will create a positive and collaborative working environment Additional Information Service Excellence You are results and impact focused and go the extra mile to deliver the best CX You show reliance, even when under pressure and during challenging times You have an excellent change management mindset Personal Development You actively request, take on board and action any feedback to develop, as well as provide positive and constructive feedback to CX team You seek out and attend relevant personal and professional development such as training courses, new projects and assignments Professional Conduct & Integrity You are aware and can identify where professional conduct and integrity should be challenged, and act as a role model and advocate Colliers values Diversity & Inclusion You are involved in the Balance in Business initiatives for the organization and promote a culture of inclusivity free of bias, calling out inappropriate behaviours and conduct Community You represent community groups at internal and external events and look at how the onsite CX team can have an impact to the wider internal and external community. Colliers International provides equal employment opportunity to all persons. No employee or applicant for employment will be discriminated against because of race, creed, origin, marital status, sexual orientation, age, otherwise qualified disabled or veteran status or any other characteristic protected by law. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.