Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 10, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 10, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 10, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
FEDERATION OF BRITISH ARTISTS
City Of Westminster, London
FEDERATION OF BRITISH ARTISTS / MALL GALLERIES Job Description Job Title: Head of Venue Hire and Visitor Experience Hours of Work: Full time. Monday - Friday (sometimes involves evenings) Reports to: Chief Executive Location: Federation of British Artists, 17 Carlton House Terrace, London SW1Y 5BD Target Audiences: Gallery and event hirers, artists Background The Federation of British Artists (FBA) is the national centre for contemporary, figurative art, with administration offices and a large, contemporary gallery space located on The Mall in central London. A major visual arts charity, the FBA comprises of nine of the UK's leading art societies. The art societies are as follows: The Royal Society of British Artists The Royal Society of Portrait Painters The Royal Institute of Oil Painters The Royal Institute of Painters in Water Colours The Royal Society of Marine Artists The New English Art Club The Pastel Society The Society of Wildlife Artists The Hesketh Hubbard Life Drawing Class Vision: Leader in contemporary figurative art, led by artists, for all. Mission: Mall Galleries empowers artists through a busy programme of exhibitions and events, prizes and awards, with a focus on figurative art. Managed by the Federation of British Artists, a visual arts charity founded in 1961, Mall Galleries offers learning and engagement opportunities for everyone Exhibiting and selling figurative art, both in the galleries and online are at the centre of the FBA's activities. This is achieved by providing exhibition services, promoting the exhibitions and artists to as wide a public as possible, facilitating sales and hiring out the spacious galleries to external hirers. Inevitably the organisation has been affected financially by the COVID 19 pandemic. We need to rebuild our finances and reserves. We will do this by increasing sales of art, developing a new venue hire package for an international and national customer, attracting more Friends and donations and improving our systems. A new venue hire package was launched in early 2022. Approx 50% of the year is available for venue hire and the gallery is available for evening events throughout the year. This activity generates a vital income of between £500-600,000. Overview The post holder will be responsible for identifying and securing and then account management for venue hire clients or potential clients and nurturing existing clients. You will be part of the Sales and Marketing Department and work closely with the front of house and art services departments. Overall Purpose of the Role: Targeting and securing venue hire - continually monitor sales performance; identify gaps in the diary. Recognise and target new and suitable opportunities using proactive sales initiatives to generate new enquiries Work with the marketing team to plan and deliver marketing initiatives throughout the year and undertake proactive sales activities in line with this strategy Developing and engaging existing hirers with the aim of securing repeat business Primary account management for all venue hire - both exhibitions and events Working closely across the FBA to ensure successful outcomes Responsibilities: Targeting and Sales Create a strategy to attract venue hire Using the exhibition year create a strategy to attract evening event hire Target and approach prospects with effective digital communications, manage site visits and follow up communications Seek multi-year contracts wherever possible Proactively respond to enquiries Account Management and Delivery Account manage and be the primary point of contact for the client Manage the activities of the Venue Hire Coordinator and coordinate within the FBA team for a smooth and successful delivery of the chosen package especially working closely with the Art Services Manager and the gallery team to plan and manage exhibitions smoothly and the Head of Sales and Marketing Manage the relationship with suppliers and third parties - and review these at regular intervals Ensure all Health and Safety policies and Gallery regulations are complied with and provide all the necessary information to the client alongside the Art Services Manager Review and monitor with the client to improve for the future and create good relations with returning clients Ensure contracting and invoicing take place efficiently and in a timely manner Marketing: Editorial and design - create persuasive content, update the website and other digital platforms, work with designers to produce material Liaise and deliver with the digital marketing coordinator to produce targeted venue hire campaigns Administration: Be self-administering Use and develop the CRM for venue hire prospects and clients and produce analytical reports Update the CRM as necessary Project management: Knowledge of digital channels and what makes good digital content including demonstrable knowledge of editorial style and publishing processes in a digital environment Experience with digital analytics and reporting. Database experience with knowledge of segmentation and targeting Line Manage and Train the Visitor Experience Team: Recruit, train and manage front of house staff to provide excellent customer service. This will include, but not be limited to: Collaboration with colleagues to ensure robust recruitment and training programmes for Duty Officers staff (qualified to be in charge on site), in addition to visitor services training. Championing best practice in customer service, ensuring the visitor services team deliver an exemplary shopping and artwork sales experience to all our visitors. Work with colleagues on Fire & Evacuation and Health & Safety practices, including policy review, daily implementation e.g. training. Cultivate an ethos and practice of perpetual improvement in visitor experience through staff support and development.
Mar 10, 2026
Full time
FEDERATION OF BRITISH ARTISTS / MALL GALLERIES Job Description Job Title: Head of Venue Hire and Visitor Experience Hours of Work: Full time. Monday - Friday (sometimes involves evenings) Reports to: Chief Executive Location: Federation of British Artists, 17 Carlton House Terrace, London SW1Y 5BD Target Audiences: Gallery and event hirers, artists Background The Federation of British Artists (FBA) is the national centre for contemporary, figurative art, with administration offices and a large, contemporary gallery space located on The Mall in central London. A major visual arts charity, the FBA comprises of nine of the UK's leading art societies. The art societies are as follows: The Royal Society of British Artists The Royal Society of Portrait Painters The Royal Institute of Oil Painters The Royal Institute of Painters in Water Colours The Royal Society of Marine Artists The New English Art Club The Pastel Society The Society of Wildlife Artists The Hesketh Hubbard Life Drawing Class Vision: Leader in contemporary figurative art, led by artists, for all. Mission: Mall Galleries empowers artists through a busy programme of exhibitions and events, prizes and awards, with a focus on figurative art. Managed by the Federation of British Artists, a visual arts charity founded in 1961, Mall Galleries offers learning and engagement opportunities for everyone Exhibiting and selling figurative art, both in the galleries and online are at the centre of the FBA's activities. This is achieved by providing exhibition services, promoting the exhibitions and artists to as wide a public as possible, facilitating sales and hiring out the spacious galleries to external hirers. Inevitably the organisation has been affected financially by the COVID 19 pandemic. We need to rebuild our finances and reserves. We will do this by increasing sales of art, developing a new venue hire package for an international and national customer, attracting more Friends and donations and improving our systems. A new venue hire package was launched in early 2022. Approx 50% of the year is available for venue hire and the gallery is available for evening events throughout the year. This activity generates a vital income of between £500-600,000. Overview The post holder will be responsible for identifying and securing and then account management for venue hire clients or potential clients and nurturing existing clients. You will be part of the Sales and Marketing Department and work closely with the front of house and art services departments. Overall Purpose of the Role: Targeting and securing venue hire - continually monitor sales performance; identify gaps in the diary. Recognise and target new and suitable opportunities using proactive sales initiatives to generate new enquiries Work with the marketing team to plan and deliver marketing initiatives throughout the year and undertake proactive sales activities in line with this strategy Developing and engaging existing hirers with the aim of securing repeat business Primary account management for all venue hire - both exhibitions and events Working closely across the FBA to ensure successful outcomes Responsibilities: Targeting and Sales Create a strategy to attract venue hire Using the exhibition year create a strategy to attract evening event hire Target and approach prospects with effective digital communications, manage site visits and follow up communications Seek multi-year contracts wherever possible Proactively respond to enquiries Account Management and Delivery Account manage and be the primary point of contact for the client Manage the activities of the Venue Hire Coordinator and coordinate within the FBA team for a smooth and successful delivery of the chosen package especially working closely with the Art Services Manager and the gallery team to plan and manage exhibitions smoothly and the Head of Sales and Marketing Manage the relationship with suppliers and third parties - and review these at regular intervals Ensure all Health and Safety policies and Gallery regulations are complied with and provide all the necessary information to the client alongside the Art Services Manager Review and monitor with the client to improve for the future and create good relations with returning clients Ensure contracting and invoicing take place efficiently and in a timely manner Marketing: Editorial and design - create persuasive content, update the website and other digital platforms, work with designers to produce material Liaise and deliver with the digital marketing coordinator to produce targeted venue hire campaigns Administration: Be self-administering Use and develop the CRM for venue hire prospects and clients and produce analytical reports Update the CRM as necessary Project management: Knowledge of digital channels and what makes good digital content including demonstrable knowledge of editorial style and publishing processes in a digital environment Experience with digital analytics and reporting. Database experience with knowledge of segmentation and targeting Line Manage and Train the Visitor Experience Team: Recruit, train and manage front of house staff to provide excellent customer service. This will include, but not be limited to: Collaboration with colleagues to ensure robust recruitment and training programmes for Duty Officers staff (qualified to be in charge on site), in addition to visitor services training. Championing best practice in customer service, ensuring the visitor services team deliver an exemplary shopping and artwork sales experience to all our visitors. Work with colleagues on Fire & Evacuation and Health & Safety practices, including policy review, daily implementation e.g. training. Cultivate an ethos and practice of perpetual improvement in visitor experience through staff support and development.
Head of Marketing Manchester (FinTech) Our client, a fast growing fintech innovator, is seeking a Head of Marketing with deep expertise in digital demand generation to lead the UK marketing function. This role is central to accelerating customer acquisition, strengthening market presence, and building a scalable, data driven growth engine that fuels commercial performance. The successful candidate will shape and execute a high impact marketing strategy that positions the business as a leading fintech partner, drives qualified pipeline, and delivers measurable ROI. This is a senior, hands on role working closely with the UK leadership team to ensure marketing is a core driver of revenue and market expansion. Key Responsibilities Develop and execute a fintech focused, performance led marketing strategy with a strong emphasis on digital lead generation, conversion optimisation, and pipeline acceleration. Own end to end demand generation and nurture programmes , tightly aligned with sales and revenue targets. Partner with senior leadership to support customer acquisition, market penetration, and product adoption across the UK. Lead multi channel campaigns across digital, paid media, social, content, and automation , leveraging data and technology to scale efficiently. Position marketing as a high performance, insight driven function that consistently delivers high quality, sales ready leads. Monitor and report on campaign performance, funnel metrics, CAC, ROI, and pipeline contribution , providing accurate forecasting and actionable insights. Lead, coach, and develop a marketing team with a strong focus on digital capability, experimentation, and commercial impact . Manage and optimise the marketing budget to maximise return and support sustainable growth. Act as brand guardian , ensuring consistent messaging, value proposition clarity, and a frictionless customer experience across all touchpoints. Build strong relationships with internal teams, external agencies, and strategic partners within the fintech ecosystem. Maintain a hands on approach, contributing directly to campaign execution where needed. Person Specification Proven experience in a lead generation driven marketing role within fintech or B2B financial services . Demonstrated success in building and scaling digital demand generation engines that drive measurable revenue growth. Strong understanding of fintech customer journeys , digital channels, and emerging technologies shaping the sector. Hands on experience with marketing automation , ideally Salesforce and Pardot, and a strong grasp of data driven optimisation. Commercially minded, analytical, and highly performance focused. Strong leadership skills with the ability to inspire, develop, and elevate a high performing team. Strategic thinker with the confidence to operate at Board level while remaining operationally hands on. Experience developing KPIs, managing performance, and using data to optimise results. Agile, solutions focused, and comfortable operating in a fast paced, scale up environment. Benefits 25 days holiday + bank holidays Hybrid working Training & development budgets Interested? Click Apply Now . Head of Marketing Manchester
Mar 10, 2026
Full time
Head of Marketing Manchester (FinTech) Our client, a fast growing fintech innovator, is seeking a Head of Marketing with deep expertise in digital demand generation to lead the UK marketing function. This role is central to accelerating customer acquisition, strengthening market presence, and building a scalable, data driven growth engine that fuels commercial performance. The successful candidate will shape and execute a high impact marketing strategy that positions the business as a leading fintech partner, drives qualified pipeline, and delivers measurable ROI. This is a senior, hands on role working closely with the UK leadership team to ensure marketing is a core driver of revenue and market expansion. Key Responsibilities Develop and execute a fintech focused, performance led marketing strategy with a strong emphasis on digital lead generation, conversion optimisation, and pipeline acceleration. Own end to end demand generation and nurture programmes , tightly aligned with sales and revenue targets. Partner with senior leadership to support customer acquisition, market penetration, and product adoption across the UK. Lead multi channel campaigns across digital, paid media, social, content, and automation , leveraging data and technology to scale efficiently. Position marketing as a high performance, insight driven function that consistently delivers high quality, sales ready leads. Monitor and report on campaign performance, funnel metrics, CAC, ROI, and pipeline contribution , providing accurate forecasting and actionable insights. Lead, coach, and develop a marketing team with a strong focus on digital capability, experimentation, and commercial impact . Manage and optimise the marketing budget to maximise return and support sustainable growth. Act as brand guardian , ensuring consistent messaging, value proposition clarity, and a frictionless customer experience across all touchpoints. Build strong relationships with internal teams, external agencies, and strategic partners within the fintech ecosystem. Maintain a hands on approach, contributing directly to campaign execution where needed. Person Specification Proven experience in a lead generation driven marketing role within fintech or B2B financial services . Demonstrated success in building and scaling digital demand generation engines that drive measurable revenue growth. Strong understanding of fintech customer journeys , digital channels, and emerging technologies shaping the sector. Hands on experience with marketing automation , ideally Salesforce and Pardot, and a strong grasp of data driven optimisation. Commercially minded, analytical, and highly performance focused. Strong leadership skills with the ability to inspire, develop, and elevate a high performing team. Strategic thinker with the confidence to operate at Board level while remaining operationally hands on. Experience developing KPIs, managing performance, and using data to optimise results. Agile, solutions focused, and comfortable operating in a fast paced, scale up environment. Benefits 25 days holiday + bank holidays Hybrid working Training & development budgets Interested? Click Apply Now . Head of Marketing Manchester
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 10, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Job Title: Global Retail Training Manager/Content Creator (6 months) Location: London Reporting To: GM Global Retail & Operations Who we are At Monica Vinader, we believe luxury should be empowering, long-lasting and responsibly made. Guided by integrity, craftsmanship and innovation, our goal is to elevate people's lives by opening access to a more beautiful world. From crafting consciously with recycled precious metals and ethically sourced materials, to designing enduring, versatile pieces made to be layered, loved and lived in every day, we are redefining what modern jewellery can be. We create jewellery that marks moments, tells stories and becomes part of who you are, all while making responsible luxury more accessible. Our commitment to sustainability, innovation and positive impact continues to be recognised across the industry. We are proud to have received: Responsible Jewellery Brand, 2026 - Country & Town House Responsible Business of the Year, 2025 - Positive Luxury Top 50 Inspiring Workplaces (UK & NI), 2024 - Inspiring Workplaces With a global footprint across physical retail, e-commerce and trusted partners, we put our community at the heart of everything we do. Proudly female-founded and inclusive, we build meaningful relationships with the people who wear and love our jewellery. We are looking for a Global Retail Training Manager/Content Creator to join us as we continue this journey and help us shape what the future of modern jewellery can and should be. Where we need your help The Global Retail Training Manager/Content Creator role is a crucial, high-impact role at the heart of our Retail Training function. At this exciting time for the brand, you will be responsible for leading the creation and execution of premium, on-brand, and engaging content that directly empowers our global retail teams and drives sales performance. You will be working in partnership with the Retail Excellence consultant and GM Retail to design, elevate and implement the training for the next phase of the Monica Vinader experience. Furthermore, you will take the lead in coordinating and ensuring the flawless execution of our annual global training summit, cultivating key relationships with internal stakeholders and external partners to deliver a truly seamless and unforgettable event exciting opportunity. What you'll do Design & Develop: Create high-quality digital training content for all new product launches to drive sales performance and technical understanding. Produce digital content for operational processes that makes complex ideas easy for everyone to grasp. Customer Experience focus: Design and develop new training modules that empower our Retail Team to deliver exceptional, personalised customer service that delivers to our luxury brand standards. Customer Engagement: Design and develop new training modules that up-skill our retail teams to deliver the new standards of customer engagement to retain and grow a loyal customer base. Platform Management: Maintain and update training content across our digital platforms to ensure information is current and reflects company objectives e.g. SC & The Hub. Collaborate: Work closely with the Retail Excellence Consultant and stakeholders across departments to understand business priorities and support the global training plan. In-Store Engagement: Spend time in our stores to understand the learner's journey, supporting new joiners and assisting with in-person training for new initiatives or store openings. Feedback & Iteration: Use engagement data and feedback to constantly improve and adapt content for maximum impact. What you'll bring Connect & Empower Communicates Effectively - Communicates openly and proactively in a clear, structured, precise, concise, and audience-appropriate manner - both verbally and in writing. Collaborates - Proactively Actively seeks out and listens to other views. Shares information and interim conclusions freely, understanding the importance of building consensus and keeping the broader team informed. Invests energy in group goals and will jump in to provide support to others without hesitation. Drive & Deliver Workflow Management - Prioritises effectively, is responsive, proactive and action-oriented. Is able to deliver quality output, while maintaining composure and working at pace. Manages expectations clearly and is not afraid to push back on projects or deadlines. Dives Deep - Values the importance of information and data, auditing own work and asking the right questions to check accuracy and find the real facts to make the right decision and deliver the best outcome for the business. Focuses on the Right Thing - Takes a pragmatic and solution-oriented approach to business problems, concentrating on delivering the best overall company outcome. Focuses resources on areas of greatest return to the business, and can successfully balance risk against potential reward. Delivers Results - Takes accountability for delivering against goals and commitments. Has relentlessly high standards and tenaciously seeks to meet them. Grow & Adapt Embraces Change - Is comfortable working in a loosely structured environment and can effectively manage ambiguity, values simplicity, and takes a flexible and adaptive approach to work. Master & Apply Applies Knowledge with Impact - Uses their expertise to drive meaningful results for the business. Applies knowledge in a practical, commercial, and solutions-focused way - adapting their approach to fit the situation and maximise value. To be successful at Monica Vinader, it helps if you Articulate in approach and loves developing innovative and impactful training materials Strong attention to detail Are hands on, solutions focused, and entrepreneurial Collaborate openly with humility, honesty, and humour Embrace learning, teaching, and personal growth Stay resilient, adaptable, and self motivated in a creative environment Speak up when you don't know-and act fast to figure it out Additional Requirements Ability to document your authorisation to work in the United Kingdom. Travel Requirements Regular travel to our stores will be required. Our Aims and Values Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service. We are: Customer Obsessed - We put our customers at the centre of every decision and deliver thoughtful, personal experiences. Caring - We act with respect and empathy for people, communities, and the planet. Fast Paced - We move with focus and flexibility to make progress quickly and decisively. Exceptional - We hold ourselves to high standards and are always learning, improving, and raising the bar. Commercial - We make smart, data led decisions that create long term value for the business and our customers. Monica Vinader as a global business makes the following inclusive culture pledge: Our jewellery is for everyone and so is our community. Together, we will continue to implement sustainable changes to ensure that career opportunities and progression are open to all. We commit to celebrating the diverse voices of our employees, partners, and the customers we serve. This job description is not intended to be an exhaustive list of duties to be performed by the employee. This job description may be altered to reflect the business needs of the company.
Mar 10, 2026
Full time
Job Title: Global Retail Training Manager/Content Creator (6 months) Location: London Reporting To: GM Global Retail & Operations Who we are At Monica Vinader, we believe luxury should be empowering, long-lasting and responsibly made. Guided by integrity, craftsmanship and innovation, our goal is to elevate people's lives by opening access to a more beautiful world. From crafting consciously with recycled precious metals and ethically sourced materials, to designing enduring, versatile pieces made to be layered, loved and lived in every day, we are redefining what modern jewellery can be. We create jewellery that marks moments, tells stories and becomes part of who you are, all while making responsible luxury more accessible. Our commitment to sustainability, innovation and positive impact continues to be recognised across the industry. We are proud to have received: Responsible Jewellery Brand, 2026 - Country & Town House Responsible Business of the Year, 2025 - Positive Luxury Top 50 Inspiring Workplaces (UK & NI), 2024 - Inspiring Workplaces With a global footprint across physical retail, e-commerce and trusted partners, we put our community at the heart of everything we do. Proudly female-founded and inclusive, we build meaningful relationships with the people who wear and love our jewellery. We are looking for a Global Retail Training Manager/Content Creator to join us as we continue this journey and help us shape what the future of modern jewellery can and should be. Where we need your help The Global Retail Training Manager/Content Creator role is a crucial, high-impact role at the heart of our Retail Training function. At this exciting time for the brand, you will be responsible for leading the creation and execution of premium, on-brand, and engaging content that directly empowers our global retail teams and drives sales performance. You will be working in partnership with the Retail Excellence consultant and GM Retail to design, elevate and implement the training for the next phase of the Monica Vinader experience. Furthermore, you will take the lead in coordinating and ensuring the flawless execution of our annual global training summit, cultivating key relationships with internal stakeholders and external partners to deliver a truly seamless and unforgettable event exciting opportunity. What you'll do Design & Develop: Create high-quality digital training content for all new product launches to drive sales performance and technical understanding. Produce digital content for operational processes that makes complex ideas easy for everyone to grasp. Customer Experience focus: Design and develop new training modules that empower our Retail Team to deliver exceptional, personalised customer service that delivers to our luxury brand standards. Customer Engagement: Design and develop new training modules that up-skill our retail teams to deliver the new standards of customer engagement to retain and grow a loyal customer base. Platform Management: Maintain and update training content across our digital platforms to ensure information is current and reflects company objectives e.g. SC & The Hub. Collaborate: Work closely with the Retail Excellence Consultant and stakeholders across departments to understand business priorities and support the global training plan. In-Store Engagement: Spend time in our stores to understand the learner's journey, supporting new joiners and assisting with in-person training for new initiatives or store openings. Feedback & Iteration: Use engagement data and feedback to constantly improve and adapt content for maximum impact. What you'll bring Connect & Empower Communicates Effectively - Communicates openly and proactively in a clear, structured, precise, concise, and audience-appropriate manner - both verbally and in writing. Collaborates - Proactively Actively seeks out and listens to other views. Shares information and interim conclusions freely, understanding the importance of building consensus and keeping the broader team informed. Invests energy in group goals and will jump in to provide support to others without hesitation. Drive & Deliver Workflow Management - Prioritises effectively, is responsive, proactive and action-oriented. Is able to deliver quality output, while maintaining composure and working at pace. Manages expectations clearly and is not afraid to push back on projects or deadlines. Dives Deep - Values the importance of information and data, auditing own work and asking the right questions to check accuracy and find the real facts to make the right decision and deliver the best outcome for the business. Focuses on the Right Thing - Takes a pragmatic and solution-oriented approach to business problems, concentrating on delivering the best overall company outcome. Focuses resources on areas of greatest return to the business, and can successfully balance risk against potential reward. Delivers Results - Takes accountability for delivering against goals and commitments. Has relentlessly high standards and tenaciously seeks to meet them. Grow & Adapt Embraces Change - Is comfortable working in a loosely structured environment and can effectively manage ambiguity, values simplicity, and takes a flexible and adaptive approach to work. Master & Apply Applies Knowledge with Impact - Uses their expertise to drive meaningful results for the business. Applies knowledge in a practical, commercial, and solutions-focused way - adapting their approach to fit the situation and maximise value. To be successful at Monica Vinader, it helps if you Articulate in approach and loves developing innovative and impactful training materials Strong attention to detail Are hands on, solutions focused, and entrepreneurial Collaborate openly with humility, honesty, and humour Embrace learning, teaching, and personal growth Stay resilient, adaptable, and self motivated in a creative environment Speak up when you don't know-and act fast to figure it out Additional Requirements Ability to document your authorisation to work in the United Kingdom. Travel Requirements Regular travel to our stores will be required. Our Aims and Values Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service. We are: Customer Obsessed - We put our customers at the centre of every decision and deliver thoughtful, personal experiences. Caring - We act with respect and empathy for people, communities, and the planet. Fast Paced - We move with focus and flexibility to make progress quickly and decisively. Exceptional - We hold ourselves to high standards and are always learning, improving, and raising the bar. Commercial - We make smart, data led decisions that create long term value for the business and our customers. Monica Vinader as a global business makes the following inclusive culture pledge: Our jewellery is for everyone and so is our community. Together, we will continue to implement sustainable changes to ensure that career opportunities and progression are open to all. We commit to celebrating the diverse voices of our employees, partners, and the customers we serve. This job description is not intended to be an exhaustive list of duties to be performed by the employee. This job description may be altered to reflect the business needs of the company.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 10, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Associate Instructor page is loaded Associate Instructorlocations: London, United Kingdomtime type: Full timeposted on: Posted 3 Days Agojob requisition id: RGIA is looking to appoint a full-time Gemmology Instructor for our London Campus. The successful candidate will be GG or FGA qualified with three year's relevant industry experience. Ideally they will also be experienced in facilitating and delivering educational content. GIA would particularly welcome candidates who fluently speak one or more European languages (Italian and French strongly preferred). Please note that candidates for this position must have legal right to work in the UK without employer certificate of sponsorship.GIA's Gemmology Instructors provide a positive, constructive and engaging learning environment for students in the On-Campus Gemmology Programmes and Lab classes, by performing the following duties: ESSENTIAL DUTIES AND RESPONSIBILITIES Delivers the GIA Headquarters (HQ) approved course material consistent with GIA's standards and content integrity. Instructs students in the On-Campus Gemmology Programs and the Lab classes in utilising gemmological equipment including, but not limited to microscope, spectroscope, refractometer, polariscope, dichroscope, audio-visual aids, and other materials to supplement presentations. Demonstrates knowledge and expertise in gemmology and GIA Education operations. Maintains and fosters sensitivity and respect for a culturally diverse classroom and work environment. Maintains a positive climate for learning through appropriate classroom management. Addresses student concerns, complaints, or issues promptly and effectively. Counsels students regarding academic performance and methods for improvement. Liaises with GIA London Management and/or other appropriate Education staff as needed for any student issues needing further action. Liaises with HQ and other campuses to assist the Director in ensuring global company standards are met locally. Participates in Education meetings and training, as needed, concerning course material instruction, student concerns, operational and administrative procedures, etc. Proctors tests; and receives, corrects, and processes student assignments either manually or electronically through Blackboard. Submits final student grades to Student Services according to required schedule. Communicates effectively, gets along with co-workers and management, and deals with others effectively and professionally under pressure. Works closely with colleagues to ensure continuous improvement consistent with GIA's overall mission. May travel occasionally to domestic and/or international locations for instructional purposes. May assist with special projects, as needed. Other additional duties as may be required QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. KNOWLEDGE, SKILLS AND ABILITY In-depth knowledge of gemstones, diamonds, gem identification equipment and understanding of jewellery industry. Ability to demonstrate a command of theory and contemporary knowledge, and continuing study in the field. Ability to effectively present course material and provide instructional feedback to students. Ability to set up classrooms conducive to learning and meeting GIA's standards. Ability to relate with students and their ongoing issues. Ability to multi-task on various administrative duties and adapt to a fast-paced office environment with multiple priorities. Strong verbal and written communication skills. A flexible approach to work and a positive attitude towards change. Proven service orientation and follow-up to ensure a professional learning environment and student retention. Ability to work well in a fast-paced, multi-tasking environment. Strong computer skills with knowledge in relevant software applications (Windows, Word, Excel, Power Point, etc.). PeopleSoft and Blackboard expertise preferred. Excellent organizational skills. Multilingual candidates fluent in one or more European languages preferred (French or Italian strongly preferred). Must have legal right to work in the UK. EDUCATION and/or EXPERIENCE Bachelor's Degree required Three years related practical gem/jewellery experience required GIA Graduate Gemologist qualification or Gem-A FGA required. An Equal Opportunity Employer All employment decisions are made without regard to unlawful considerations of race, sex, religion, national origin, age, disability, or any other legally protected status. Reasonable accommodations are available upon request. Disclaimer: This job description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification and it may be changed by management at any time. Other duties may also apply. Nothing in this job description changes the at-will employment relationship existing between the Company and its employees. Working at GIA With a reach that spans the globe - GIA is a nonprofit institute dedicated to ensuring the public trust in gems and jewelry through cutting edge gemological research and rigorous education programs. We have shaped the gem industry, protected millions of consumers and taught generations of jewelers and gemologists all over the world since 1931. Comprising over 3,000 employees in 13 countries, GIA is a place of diversity, innovation, creativity and engagement. Whether you are passionate about science, history, design, education, IT or a corporate career, GIA has a place for you. Join one of the world's most colorful and brilliant industries with an organization that serves the public good by bringing knowledge and objectivity to gems and jewelry. What GIA Does that deepens the world's understanding of gems and jewelry manufacturing and with academia, the industry, and the gem-buying public that builds careers and enhances the knowledge and integrity of the gem and jewelry industry that protects those who buy gems by ensuring the qualities of gems and jewelry are objectively and consistently described that provide an unbiased and scientific assessment of gem quality Employee Benefits GIA offers competitive salaries and exceptional benefits as well as training opportunities to employees all over the globe. An Equal Opportunity Employer All employment decisions are made without regard to unlawful considerations of race, sex, religion, national origin, age, disability, or any other legally protected status. Reasonable accommodations are available upon request. Crime Statistics (For U.S. Only) In accordance with the Jeanne Clery Act, GIA's current annual crime statistics are available at:
Mar 10, 2026
Full time
Associate Instructor page is loaded Associate Instructorlocations: London, United Kingdomtime type: Full timeposted on: Posted 3 Days Agojob requisition id: RGIA is looking to appoint a full-time Gemmology Instructor for our London Campus. The successful candidate will be GG or FGA qualified with three year's relevant industry experience. Ideally they will also be experienced in facilitating and delivering educational content. GIA would particularly welcome candidates who fluently speak one or more European languages (Italian and French strongly preferred). Please note that candidates for this position must have legal right to work in the UK without employer certificate of sponsorship.GIA's Gemmology Instructors provide a positive, constructive and engaging learning environment for students in the On-Campus Gemmology Programmes and Lab classes, by performing the following duties: ESSENTIAL DUTIES AND RESPONSIBILITIES Delivers the GIA Headquarters (HQ) approved course material consistent with GIA's standards and content integrity. Instructs students in the On-Campus Gemmology Programs and the Lab classes in utilising gemmological equipment including, but not limited to microscope, spectroscope, refractometer, polariscope, dichroscope, audio-visual aids, and other materials to supplement presentations. Demonstrates knowledge and expertise in gemmology and GIA Education operations. Maintains and fosters sensitivity and respect for a culturally diverse classroom and work environment. Maintains a positive climate for learning through appropriate classroom management. Addresses student concerns, complaints, or issues promptly and effectively. Counsels students regarding academic performance and methods for improvement. Liaises with GIA London Management and/or other appropriate Education staff as needed for any student issues needing further action. Liaises with HQ and other campuses to assist the Director in ensuring global company standards are met locally. Participates in Education meetings and training, as needed, concerning course material instruction, student concerns, operational and administrative procedures, etc. Proctors tests; and receives, corrects, and processes student assignments either manually or electronically through Blackboard. Submits final student grades to Student Services according to required schedule. Communicates effectively, gets along with co-workers and management, and deals with others effectively and professionally under pressure. Works closely with colleagues to ensure continuous improvement consistent with GIA's overall mission. May travel occasionally to domestic and/or international locations for instructional purposes. May assist with special projects, as needed. Other additional duties as may be required QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. KNOWLEDGE, SKILLS AND ABILITY In-depth knowledge of gemstones, diamonds, gem identification equipment and understanding of jewellery industry. Ability to demonstrate a command of theory and contemporary knowledge, and continuing study in the field. Ability to effectively present course material and provide instructional feedback to students. Ability to set up classrooms conducive to learning and meeting GIA's standards. Ability to relate with students and their ongoing issues. Ability to multi-task on various administrative duties and adapt to a fast-paced office environment with multiple priorities. Strong verbal and written communication skills. A flexible approach to work and a positive attitude towards change. Proven service orientation and follow-up to ensure a professional learning environment and student retention. Ability to work well in a fast-paced, multi-tasking environment. Strong computer skills with knowledge in relevant software applications (Windows, Word, Excel, Power Point, etc.). PeopleSoft and Blackboard expertise preferred. Excellent organizational skills. Multilingual candidates fluent in one or more European languages preferred (French or Italian strongly preferred). Must have legal right to work in the UK. EDUCATION and/or EXPERIENCE Bachelor's Degree required Three years related practical gem/jewellery experience required GIA Graduate Gemologist qualification or Gem-A FGA required. An Equal Opportunity Employer All employment decisions are made without regard to unlawful considerations of race, sex, religion, national origin, age, disability, or any other legally protected status. Reasonable accommodations are available upon request. Disclaimer: This job description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification and it may be changed by management at any time. Other duties may also apply. Nothing in this job description changes the at-will employment relationship existing between the Company and its employees. Working at GIA With a reach that spans the globe - GIA is a nonprofit institute dedicated to ensuring the public trust in gems and jewelry through cutting edge gemological research and rigorous education programs. We have shaped the gem industry, protected millions of consumers and taught generations of jewelers and gemologists all over the world since 1931. Comprising over 3,000 employees in 13 countries, GIA is a place of diversity, innovation, creativity and engagement. Whether you are passionate about science, history, design, education, IT or a corporate career, GIA has a place for you. Join one of the world's most colorful and brilliant industries with an organization that serves the public good by bringing knowledge and objectivity to gems and jewelry. What GIA Does that deepens the world's understanding of gems and jewelry manufacturing and with academia, the industry, and the gem-buying public that builds careers and enhances the knowledge and integrity of the gem and jewelry industry that protects those who buy gems by ensuring the qualities of gems and jewelry are objectively and consistently described that provide an unbiased and scientific assessment of gem quality Employee Benefits GIA offers competitive salaries and exceptional benefits as well as training opportunities to employees all over the globe. An Equal Opportunity Employer All employment decisions are made without regard to unlawful considerations of race, sex, religion, national origin, age, disability, or any other legally protected status. Reasonable accommodations are available upon request. Crime Statistics (For U.S. Only) In accordance with the Jeanne Clery Act, GIA's current annual crime statistics are available at:
We re seeking a HR Officer to join our People and Culture team! This role will work across the People and Culture team with a focus on Learning and Development, Well-being and Engagement. You will also get involved in supporting our community with a range of general queries and supporting the efficient running of the team. Some key responsibilities are: Coordinate internal and external learning events, including scheduling, logistics, materials, communications and gathering and analysing feedback. Support the planning and delivery of engagement activities, including staff surveys, follow up actions and communications. Support the administration of the employee lifecycle, including recruitment, onboarding, changes to employment, and offboarding. About You You enjoy variety, are confident in managing multiple priorities, and are passionate about providing a great employee experience. You ve worked in a HR role previously, preferably with experience of supporting Learning and Development activity. You re good with computer systems a lot of what you ll do will be on Microsoft 365, including Copilot, as well as our HR and talent systems. You can communicate effectively with different audiences, whether it is drafting some internal comms content, dealing with an employee query or supporting a senior manager with their recruitment campaign. You re able to review processes that you re working on and suggest improvements that improve our service and make things smoother for our people. If this sounds like you we d love to hear from you! About working for us This is a fast-paced organisation that is committed to making a difference. Being a part of our team is being part of a thriving, positive, dynamic, successful, and welcoming community that is making an impact. We will support you and develop you should you wish this, and you get the opportunity to be involved in activities outside the scope of your immediate role. We care about your health and well-being and your work-life balance, and you will feel that your contribution is valued and matters. About us We are Pancreatic Cancer UK. We go above and beyond for everyone affected by this disease. Right now, half of people with pancreatic cancer die within three months of diagnosis. Families are left with only hope to hold onto. They need more. So, we do more. We bring more break throughs through research; more change through campaigning and more support through our expert nurses. We make more noise because people have gone unheard. We are relentless because the disease is ruthless. We care more because people feel forgotten. Because people with pancreatic cancer need more than hope. Underpinning this vision are our three values: Courage Compassion Community We cannot achieve our vision without employing people who are committed to our vision, strategy, and values. At Pancreatic Cancer UK (PCUK) our ambition is to create an inclusive working environment that reflects the communities and audiences that we engage with and where everyone can be their true selves, where they feel respected, championed, heard, and supported. We want our workforce to achieve their potential, understand their contribution and feel proud of their impact by creating a culture and organisation that is genuinely inclusive by advancing equality, diversity, inclusion, and belonging through our policies and practices. We believe diversity drives great outcomes by encouraging the different points of view that come from a diverse workforce. We want to hear from and engage with people whose experience of dealing with this disease may be very different depending on their individual circumstances and background. We can think of no better way to do this than by making sure this role fully represents our intent; therefore, we are especially keen to consider applications from suitable applicants who consider themselves to be in areas that appear underrepresented within the charity sector. Safeguarding Pancreatic Cancer UK is committed to safe and fair recruitment processes that safeguard and protect those we work with, support and serve. We make sure all our staff are selected, vetted (DBS/Criminal record checks where appropriate), trained, and supervised fairly and to a high standard so that they can provide safe, effective and compassionate care. Where we work with volunteers, we extend the same support in order to ensure that they are working within our ethos and standards. Hybrid-working: Our London office is a place to connect, collaborate and celebrate with colleagues, we recognise that flexibility around where you work is just as important. We are currently working hybrid with a minimum of 2-3 days in the office. This is an office-based role where you may be required to be in the office more frequently to attend activities and meetings depending on the needs of the role. How to apply: You can download the Job Description and Person Specification on our website's advert for full details of the role. If you have any questions about this role that we ve not answered, please get in touch with Pete O Callaghan, Head of People and Culture (contact details are on our website's advert). To apply, please complete the online application form, setting out why you are interested in the role and how you meet the person specification criteria. This information will be used to select candidates for interviews. You will need to have the right to work in the UK as we are not able to provide sponsorship for this role. The successful post-holder will require a basic DBS check Please note that interviews will be held in person on 30 & 31 March 2026. If we receive a large volume of applicants, we may have a first stage telephone interview. No agencies/sales call please as a charity we work hard to keep our costs down and therefore will not be engaging agencies to support this recruitment.
Mar 10, 2026
Full time
We re seeking a HR Officer to join our People and Culture team! This role will work across the People and Culture team with a focus on Learning and Development, Well-being and Engagement. You will also get involved in supporting our community with a range of general queries and supporting the efficient running of the team. Some key responsibilities are: Coordinate internal and external learning events, including scheduling, logistics, materials, communications and gathering and analysing feedback. Support the planning and delivery of engagement activities, including staff surveys, follow up actions and communications. Support the administration of the employee lifecycle, including recruitment, onboarding, changes to employment, and offboarding. About You You enjoy variety, are confident in managing multiple priorities, and are passionate about providing a great employee experience. You ve worked in a HR role previously, preferably with experience of supporting Learning and Development activity. You re good with computer systems a lot of what you ll do will be on Microsoft 365, including Copilot, as well as our HR and talent systems. You can communicate effectively with different audiences, whether it is drafting some internal comms content, dealing with an employee query or supporting a senior manager with their recruitment campaign. You re able to review processes that you re working on and suggest improvements that improve our service and make things smoother for our people. If this sounds like you we d love to hear from you! About working for us This is a fast-paced organisation that is committed to making a difference. Being a part of our team is being part of a thriving, positive, dynamic, successful, and welcoming community that is making an impact. We will support you and develop you should you wish this, and you get the opportunity to be involved in activities outside the scope of your immediate role. We care about your health and well-being and your work-life balance, and you will feel that your contribution is valued and matters. About us We are Pancreatic Cancer UK. We go above and beyond for everyone affected by this disease. Right now, half of people with pancreatic cancer die within three months of diagnosis. Families are left with only hope to hold onto. They need more. So, we do more. We bring more break throughs through research; more change through campaigning and more support through our expert nurses. We make more noise because people have gone unheard. We are relentless because the disease is ruthless. We care more because people feel forgotten. Because people with pancreatic cancer need more than hope. Underpinning this vision are our three values: Courage Compassion Community We cannot achieve our vision without employing people who are committed to our vision, strategy, and values. At Pancreatic Cancer UK (PCUK) our ambition is to create an inclusive working environment that reflects the communities and audiences that we engage with and where everyone can be their true selves, where they feel respected, championed, heard, and supported. We want our workforce to achieve their potential, understand their contribution and feel proud of their impact by creating a culture and organisation that is genuinely inclusive by advancing equality, diversity, inclusion, and belonging through our policies and practices. We believe diversity drives great outcomes by encouraging the different points of view that come from a diverse workforce. We want to hear from and engage with people whose experience of dealing with this disease may be very different depending on their individual circumstances and background. We can think of no better way to do this than by making sure this role fully represents our intent; therefore, we are especially keen to consider applications from suitable applicants who consider themselves to be in areas that appear underrepresented within the charity sector. Safeguarding Pancreatic Cancer UK is committed to safe and fair recruitment processes that safeguard and protect those we work with, support and serve. We make sure all our staff are selected, vetted (DBS/Criminal record checks where appropriate), trained, and supervised fairly and to a high standard so that they can provide safe, effective and compassionate care. Where we work with volunteers, we extend the same support in order to ensure that they are working within our ethos and standards. Hybrid-working: Our London office is a place to connect, collaborate and celebrate with colleagues, we recognise that flexibility around where you work is just as important. We are currently working hybrid with a minimum of 2-3 days in the office. This is an office-based role where you may be required to be in the office more frequently to attend activities and meetings depending on the needs of the role. How to apply: You can download the Job Description and Person Specification on our website's advert for full details of the role. If you have any questions about this role that we ve not answered, please get in touch with Pete O Callaghan, Head of People and Culture (contact details are on our website's advert). To apply, please complete the online application form, setting out why you are interested in the role and how you meet the person specification criteria. This information will be used to select candidates for interviews. You will need to have the right to work in the UK as we are not able to provide sponsorship for this role. The successful post-holder will require a basic DBS check Please note that interviews will be held in person on 30 & 31 March 2026. If we receive a large volume of applicants, we may have a first stage telephone interview. No agencies/sales call please as a charity we work hard to keep our costs down and therefore will not be engaging agencies to support this recruitment.
G&H is a world leader in optical designing, testing and manufacturing. As experts in the technology of light, G&H works with customers to provide optical systems, assemblies, and components for demanding applications. Headquartered in Ilminster Somerset, UK with primary operations in the USA and Europe, G&H is recognised for the breadth of their acousto-optic, electro-optic, crystal-optic, fibre optic, and precision optic products. G&H is recognised as the preferred source for OEMs in the life sciences, industrial, and aerospace and defence industries, with a history of quality and excellence that dates back over seventy-five years. Our success is built on innovation, precision, and the talent of our people. We are committed to developing capability at every stage of a career, from apprenticeships and graduate pathways through to leadership development. ROLE As a Quality Inspector you will maintain quality standards by approving incoming materials, in-process production, and finished products; recording quality results. RESPONSIBILITIES Approve incoming materials by confirming specifications; conducting visual inspection and measurement tests; rejecting and returning unacceptable materials. Approves in-process production first off activities by confirming specifications; conducting visual and measurement tests; communicating required adjustments to production supervisor/operator. Conduct visual & automated inspection activities on part finished & finished goods Selecting output samples and checking them using appropriate methods Approves finished products by confirming compliance to specifications; conducting visual and measurement tests; returning non-compliant materials & products for re-work; confirming re-work. Documents inspection results by completing reports and logs; summarising re-work and waste; inputting data into quality database. Keeps measurement equipment operating by following operating instructions; calling for repairs. Maintains safe and healthy work environment by following standards and procedures; complying with legal regulations. Updates job knowledge by participating in training/educational opportunities; reading technical publications. Accomplishes quality and organization mission by completing related results as needed. Adherence to all Company policies, management systems and standard operational procedures, including legal responsibilities in relation to Health, Safety, Environmental and Quality Working positively to develop and foster good working relationships with colleagues and contracted personnel in order to maintain a culture of mutual respect and dignity Promote and display the G&H values: Customer focus, Passion, Unity, Precision PERFORMANCE MEASURES Planned activity adherence Accuracy of own work Attendance Time keeping SKILLS AND ABILITIES WE'RE LOOKING FOR Strong written and verbal communication skills Awareness of ISO 9001 & AS9100 Quality Standards Working knowledge of Microsoft Office applications Excellent level of numeracy and literacy Strong organisational skills PERSONAL ATTRIBUTES Critical thinking and problem solving Punctual and adaptable Ability to work as part of a larger team or on own initiative Flexible approach to working and shift patterns Willingness to learn and develop skills Attention to detail Ability to work in a fast pace environment and to meet deadlines Must be able to undertake and pass company eye test (aided or unaided) G&H BENEFITS Generous overtime pay: 1.5x after 39 hours and 2x on Sundays and Bank Holidays. 25 days of holiday plus Bank Holidays. Pension contributions: Company pays 6%. Company bonus scheme. Health Cash Plan to cover medical expenses. £500 referral bonus for recommending friends (terms apply). Ready to join a leader in Optical Technology? Take your career to the next level with G&H. Apply today and be part of a team that s shaping the future of optics! Notes: This job description is not intended to be exhaustive in every respect, but rather to clearly define the fundamental purpose, responsibilities and dimensions for the role. Therefore, this job description does not describe any individual role holder. In addition to the contents of this job description, employees are expected to undertake any and all other reasonable and related tasks allocated by their line manager. The Company is committed to providing equal employment opportunities for all employees and applicants for employment. The Company does not discriminate in employment opportunity or practices on the grounds of gender, race, religion or belief, age, disability, sexual orientation, gender identity, protected veteran status, or any other characteristic protected by national laws under which the Company operates. Potential candidates should be aware that many of the employment roles at Gooch & Housego are subject to government security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities that you may have previously held and your place of birth, could restrict the roles you are eligible to perform within the organisation. All UK applicants must, as a minimum, be able to successfully complete security vetting to the UK government s Baseline Personnel Security Standard , which includes a criminal record check being performed. Many roles may also require higher levels of security vetting to be completed, where applicants must typically have been continuously resident within the UK for the past five to ten years.
Mar 10, 2026
Full time
G&H is a world leader in optical designing, testing and manufacturing. As experts in the technology of light, G&H works with customers to provide optical systems, assemblies, and components for demanding applications. Headquartered in Ilminster Somerset, UK with primary operations in the USA and Europe, G&H is recognised for the breadth of their acousto-optic, electro-optic, crystal-optic, fibre optic, and precision optic products. G&H is recognised as the preferred source for OEMs in the life sciences, industrial, and aerospace and defence industries, with a history of quality and excellence that dates back over seventy-five years. Our success is built on innovation, precision, and the talent of our people. We are committed to developing capability at every stage of a career, from apprenticeships and graduate pathways through to leadership development. ROLE As a Quality Inspector you will maintain quality standards by approving incoming materials, in-process production, and finished products; recording quality results. RESPONSIBILITIES Approve incoming materials by confirming specifications; conducting visual inspection and measurement tests; rejecting and returning unacceptable materials. Approves in-process production first off activities by confirming specifications; conducting visual and measurement tests; communicating required adjustments to production supervisor/operator. Conduct visual & automated inspection activities on part finished & finished goods Selecting output samples and checking them using appropriate methods Approves finished products by confirming compliance to specifications; conducting visual and measurement tests; returning non-compliant materials & products for re-work; confirming re-work. Documents inspection results by completing reports and logs; summarising re-work and waste; inputting data into quality database. Keeps measurement equipment operating by following operating instructions; calling for repairs. Maintains safe and healthy work environment by following standards and procedures; complying with legal regulations. Updates job knowledge by participating in training/educational opportunities; reading technical publications. Accomplishes quality and organization mission by completing related results as needed. Adherence to all Company policies, management systems and standard operational procedures, including legal responsibilities in relation to Health, Safety, Environmental and Quality Working positively to develop and foster good working relationships with colleagues and contracted personnel in order to maintain a culture of mutual respect and dignity Promote and display the G&H values: Customer focus, Passion, Unity, Precision PERFORMANCE MEASURES Planned activity adherence Accuracy of own work Attendance Time keeping SKILLS AND ABILITIES WE'RE LOOKING FOR Strong written and verbal communication skills Awareness of ISO 9001 & AS9100 Quality Standards Working knowledge of Microsoft Office applications Excellent level of numeracy and literacy Strong organisational skills PERSONAL ATTRIBUTES Critical thinking and problem solving Punctual and adaptable Ability to work as part of a larger team or on own initiative Flexible approach to working and shift patterns Willingness to learn and develop skills Attention to detail Ability to work in a fast pace environment and to meet deadlines Must be able to undertake and pass company eye test (aided or unaided) G&H BENEFITS Generous overtime pay: 1.5x after 39 hours and 2x on Sundays and Bank Holidays. 25 days of holiday plus Bank Holidays. Pension contributions: Company pays 6%. Company bonus scheme. Health Cash Plan to cover medical expenses. £500 referral bonus for recommending friends (terms apply). Ready to join a leader in Optical Technology? Take your career to the next level with G&H. Apply today and be part of a team that s shaping the future of optics! Notes: This job description is not intended to be exhaustive in every respect, but rather to clearly define the fundamental purpose, responsibilities and dimensions for the role. Therefore, this job description does not describe any individual role holder. In addition to the contents of this job description, employees are expected to undertake any and all other reasonable and related tasks allocated by their line manager. The Company is committed to providing equal employment opportunities for all employees and applicants for employment. The Company does not discriminate in employment opportunity or practices on the grounds of gender, race, religion or belief, age, disability, sexual orientation, gender identity, protected veteran status, or any other characteristic protected by national laws under which the Company operates. Potential candidates should be aware that many of the employment roles at Gooch & Housego are subject to government security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities that you may have previously held and your place of birth, could restrict the roles you are eligible to perform within the organisation. All UK applicants must, as a minimum, be able to successfully complete security vetting to the UK government s Baseline Personnel Security Standard , which includes a criminal record check being performed. Many roles may also require higher levels of security vetting to be completed, where applicants must typically have been continuously resident within the UK for the past five to ten years.
Learning and Development Business Partner page is loaded Learning and Development Business Partnerlocations: UK - London ( St Botolph )time type: Full timeposted on: Posted Todayjob requisition id: 2026-199 Job Title: Learning & Development Business Partner Position Type: Permanent / Full Time Hybrid working: 3 days in the office, 2 working from homeStanding still is not an option in the current world of Insurance. TMHCC are one of the world's leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit, empowering our people and delivering on our commitments are at the core of our customer values, and so is a desire to grow and provide creative and innovative solutions to our clients. Role Overview: Being a multi-site organisation, occasional travel will be required across the UK and Europe to support all key offices.We are a small COE within the People Team, comprised of an L&D Manager and L&D Advisor. The L&D Business Partner will work closely with the team, whilst having autonomy over their designated projects. Job Purpose: To enable greater uptake of learning across the organisation, increasing the internal offering and curating/creating best-in-class content.To encourage and influence a culture of learning across the organisation, underpinned by a set of core values.To utilise adult learning theory, motivation and engagement methodology to maximise the effects of all learning initiatives and directly impact business output. Key Responsibilities: Proactively engage with senior leadership and departmental heads, to understand the various functions' business priorities and goals. Identify skill gaps and opportunities for development, define clear objectives and design integrated learning solutions that are aligned with business needs. Facilitate leadership development and bespoke team training sessions across our UK and European offices Continuously improve your skills to stay aligned with best practices in the industry. To lead on key projects. E.g. carry out TNA/market research, RFP process, pilot, launch and evaluation of new programmes and initiatives to expand the learning offering across UK/EU Support on talent development initiatives and Hi/Po talent pipelining Support on key cultural initiatives Scope, design, deliver and evaluate ad-hoc soft skills training sessions Data analysis: manage and expand the Power BI dataset to produce meaningful metrics to present to exec Deliver Insights Discovery sessions Curate external learning from selected third parties for individual training requests Present new initiatives and projects confidently to key stakeholders Contracting with third party vendors via RFP process Performance Objectives: To own the learning agenda for our European offices/colleagues. Bring a strategic approach to the development of L&D initiatives (demonstrating all elements of the full learning cycle) Support the development of a robust talent management process including the identification of high potentials Train and develop managers across the organisation to more effectively support the performance management process To lead and be project owner for key L&D initiatives, such as the development of a senior leadership programme To positively affect business outputs in key departments, through strategic business partnering (evidenced through data and metrics) Support the embedding of TMHCC's culture initiatives, ensuring knowledge and awareness of values and behaviours are integrated into all learning initiatives. Skills and Experience Specification The ideal candidate will have: Expertise in training needs analysis, stakeholder management, and crafting tailored development solutions for diverse teams Experience in leading the design and facilitation of workshops, training programmes, and leadership development/soft skills offerings Proven experience in business partnering within an L&D role Demonstrative knowledge of adult learning theories and their practical application to learning initiatives Proficiency in data analysis to assess training effectiveness and make data-driven decisions. Agile/flexible to the needs of the business: able to manage multiple workstreams and pivot when necessary Confidence in presenting key information to senior stakeholders Advanced PowerPoint skills A positive, and solution-focussed approach to challenges and opportunities A passion for learning, and developing talent in a fast-paced, innovative environment. CIPD Level 7/bachelor's degree or equivalent, ideally in adult learning, organisational psychology or a related fieldDesirable skills / experience: Fluency in French, Spanish or German (highly desirable) Knowledge and experience of Learning Management Systems (LMS) E-learning authoring tool skills Kirkpatrick or equivalent evaluation qualification Insights Discovery practitioner qualification Advanced Excel skillsTokio Marine HCC is a leading specialty insurance group with offices in the United States, the United Kingdom, Europe, and other locations. With the strength and stability that comes from being a member of the Tokio Marine group, and more than forty years of growth, profitability, and stability, we offer important insurance products that most people do not even know exist.The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit for more information about our companies.
Mar 10, 2026
Full time
Learning and Development Business Partner page is loaded Learning and Development Business Partnerlocations: UK - London ( St Botolph )time type: Full timeposted on: Posted Todayjob requisition id: 2026-199 Job Title: Learning & Development Business Partner Position Type: Permanent / Full Time Hybrid working: 3 days in the office, 2 working from homeStanding still is not an option in the current world of Insurance. TMHCC are one of the world's leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit, empowering our people and delivering on our commitments are at the core of our customer values, and so is a desire to grow and provide creative and innovative solutions to our clients. Role Overview: Being a multi-site organisation, occasional travel will be required across the UK and Europe to support all key offices.We are a small COE within the People Team, comprised of an L&D Manager and L&D Advisor. The L&D Business Partner will work closely with the team, whilst having autonomy over their designated projects. Job Purpose: To enable greater uptake of learning across the organisation, increasing the internal offering and curating/creating best-in-class content.To encourage and influence a culture of learning across the organisation, underpinned by a set of core values.To utilise adult learning theory, motivation and engagement methodology to maximise the effects of all learning initiatives and directly impact business output. Key Responsibilities: Proactively engage with senior leadership and departmental heads, to understand the various functions' business priorities and goals. Identify skill gaps and opportunities for development, define clear objectives and design integrated learning solutions that are aligned with business needs. Facilitate leadership development and bespoke team training sessions across our UK and European offices Continuously improve your skills to stay aligned with best practices in the industry. To lead on key projects. E.g. carry out TNA/market research, RFP process, pilot, launch and evaluation of new programmes and initiatives to expand the learning offering across UK/EU Support on talent development initiatives and Hi/Po talent pipelining Support on key cultural initiatives Scope, design, deliver and evaluate ad-hoc soft skills training sessions Data analysis: manage and expand the Power BI dataset to produce meaningful metrics to present to exec Deliver Insights Discovery sessions Curate external learning from selected third parties for individual training requests Present new initiatives and projects confidently to key stakeholders Contracting with third party vendors via RFP process Performance Objectives: To own the learning agenda for our European offices/colleagues. Bring a strategic approach to the development of L&D initiatives (demonstrating all elements of the full learning cycle) Support the development of a robust talent management process including the identification of high potentials Train and develop managers across the organisation to more effectively support the performance management process To lead and be project owner for key L&D initiatives, such as the development of a senior leadership programme To positively affect business outputs in key departments, through strategic business partnering (evidenced through data and metrics) Support the embedding of TMHCC's culture initiatives, ensuring knowledge and awareness of values and behaviours are integrated into all learning initiatives. Skills and Experience Specification The ideal candidate will have: Expertise in training needs analysis, stakeholder management, and crafting tailored development solutions for diverse teams Experience in leading the design and facilitation of workshops, training programmes, and leadership development/soft skills offerings Proven experience in business partnering within an L&D role Demonstrative knowledge of adult learning theories and their practical application to learning initiatives Proficiency in data analysis to assess training effectiveness and make data-driven decisions. Agile/flexible to the needs of the business: able to manage multiple workstreams and pivot when necessary Confidence in presenting key information to senior stakeholders Advanced PowerPoint skills A positive, and solution-focussed approach to challenges and opportunities A passion for learning, and developing talent in a fast-paced, innovative environment. CIPD Level 7/bachelor's degree or equivalent, ideally in adult learning, organisational psychology or a related fieldDesirable skills / experience: Fluency in French, Spanish or German (highly desirable) Knowledge and experience of Learning Management Systems (LMS) E-learning authoring tool skills Kirkpatrick or equivalent evaluation qualification Insights Discovery practitioner qualification Advanced Excel skillsTokio Marine HCC is a leading specialty insurance group with offices in the United States, the United Kingdom, Europe, and other locations. With the strength and stability that comes from being a member of the Tokio Marine group, and more than forty years of growth, profitability, and stability, we offer important insurance products that most people do not even know exist.The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit for more information about our companies.
Infor is looking for a talented Manager to join our Infor SunSystems team as we build momentum for our Multi-Tenant cloud solution. SunSystems is a well-established financial management solution with a depth of functionality that attracts thousands of B2B customers in multiple verticals around the globe. The solution is combined with real time analytics and is tightly integrated into Infor's Technology platform. SunSystems R&D is hiring an experienced manager with project / agile leadership skills to manage and lead a team of engineers based in Farnborough, to work side by side with the rest of the organisation currently based in Farnborough, UK, Hyderabad, India and Shanghai, China. This is a cross-discipline team, including Software developers and DevOps specialists, working on delivery of new features, product modernisation and maintenance work for our SunSystems and Query & Analysis products. The Software Manage r works as part of the development / R&D leadership team, alongside 6 other managers, reporting to the Director of Development. This role incorporates leadership/line management responsibilities, as well as project / release management aspects. They work closely with the local HR, Recruitment and Facilities teams in Hyderabad to support the needs of the team. The Manager, SunSystems Hyderabad will be a full member of the R&D Leadership team, in order to represent the Hyderabad team and co-ordinate with activities in other countries. The successful candidate will have a strong technical background, and will be involved in technical discussions, problem solving and incident management, but at this stage in their career is unlikely to still be hands on with software or technical tasks. The SunSystems Hyderabad team is currently scaled to 10 team members, plus the manager but it is possible this team will grow more in future. We have currently recruited around half of the team. A Day in The Life Typically Includes Working with the SunSystems R&D leadership team and with the R&D Director to build strategy, deliver communications and provide leadership in the IBU R&D team. Working closely with each team member to ensure that the Manager creates an environment in which the team can do their best work. This will include setting clear objectives, all aspects of line management, removing impediments from the team, advocating for the team and representing them in the wider organisation. As a member of the development / R&D leadership team, you will be an active participant in department strategy, department management, communication and co-ordination of leadership across the whole R&D team, working with peers in the UK, China and India. Take ownership of our release management and governance work for the product as a whole, ensuring we meet high standards of consistency and control, working with Infor central governance team, Cloud Operations and Support team to co-ordinate product releases. Work with architects, development leads and QA to shape the content and planning of releases including product feature releases and critical fix releases. Work with Product Owners and Scrummasters to align release processes with our agile Scrum-based development activities. You will guide and coach the members of the team, supporting their development and helping them with onboarding, development and growth, building their motivation and helping them to build successful long-term careers at Infor. What You Will Need: Strong experience and skills in line management and leadership and ability to dynamically and effectively lead and manage a team of up to 10 individuals with diverse technical skills based in Farnborough, UK in a hybrid working pattern. Broad background in the development and release of software products. You may have come from a release management / project management background, or perhaps have more experience in agile delivery. You will understand how software is built, deployed and maintained. Experience working with corporate release governance under a formal development process (likely ISO27001), with ownership of formal process and experience of delivering the artifacts associated with software releases (e.g. Release notes, QA reports, Deployment Approval). Experience working in or with teams running Agile (pref. Scrum) and iterative development practises. Strong written and verbal communication skills in English. Enthusiasm and ability to collaborate well with others, including remote teams Professional pride, drive and curiosity, a diligent self-starter that keeps up to date with best practise and keeps your skillset sharp. Strong problem resolution skills What Will Put You Ahead? Experience with enterprise-level applications (e.g. financial, ERP) will be beneficial. Knowledge of cloud, and experience with enterprise applications running in cloud. Ability to take on incident management - calm and well-organised under pressure, able to adapt leadership style as required to different situations. Customer focused mindset, with the ability to understand end user requirements and consider how users work with software that you develop. Understanding of Accounting/Reporting/Financial applications, or experience with or exposure to Infor SunSystems and Query and Analysis, beneficial but not required.
Mar 10, 2026
Full time
Infor is looking for a talented Manager to join our Infor SunSystems team as we build momentum for our Multi-Tenant cloud solution. SunSystems is a well-established financial management solution with a depth of functionality that attracts thousands of B2B customers in multiple verticals around the globe. The solution is combined with real time analytics and is tightly integrated into Infor's Technology platform. SunSystems R&D is hiring an experienced manager with project / agile leadership skills to manage and lead a team of engineers based in Farnborough, to work side by side with the rest of the organisation currently based in Farnborough, UK, Hyderabad, India and Shanghai, China. This is a cross-discipline team, including Software developers and DevOps specialists, working on delivery of new features, product modernisation and maintenance work for our SunSystems and Query & Analysis products. The Software Manage r works as part of the development / R&D leadership team, alongside 6 other managers, reporting to the Director of Development. This role incorporates leadership/line management responsibilities, as well as project / release management aspects. They work closely with the local HR, Recruitment and Facilities teams in Hyderabad to support the needs of the team. The Manager, SunSystems Hyderabad will be a full member of the R&D Leadership team, in order to represent the Hyderabad team and co-ordinate with activities in other countries. The successful candidate will have a strong technical background, and will be involved in technical discussions, problem solving and incident management, but at this stage in their career is unlikely to still be hands on with software or technical tasks. The SunSystems Hyderabad team is currently scaled to 10 team members, plus the manager but it is possible this team will grow more in future. We have currently recruited around half of the team. A Day in The Life Typically Includes Working with the SunSystems R&D leadership team and with the R&D Director to build strategy, deliver communications and provide leadership in the IBU R&D team. Working closely with each team member to ensure that the Manager creates an environment in which the team can do their best work. This will include setting clear objectives, all aspects of line management, removing impediments from the team, advocating for the team and representing them in the wider organisation. As a member of the development / R&D leadership team, you will be an active participant in department strategy, department management, communication and co-ordination of leadership across the whole R&D team, working with peers in the UK, China and India. Take ownership of our release management and governance work for the product as a whole, ensuring we meet high standards of consistency and control, working with Infor central governance team, Cloud Operations and Support team to co-ordinate product releases. Work with architects, development leads and QA to shape the content and planning of releases including product feature releases and critical fix releases. Work with Product Owners and Scrummasters to align release processes with our agile Scrum-based development activities. You will guide and coach the members of the team, supporting their development and helping them with onboarding, development and growth, building their motivation and helping them to build successful long-term careers at Infor. What You Will Need: Strong experience and skills in line management and leadership and ability to dynamically and effectively lead and manage a team of up to 10 individuals with diverse technical skills based in Farnborough, UK in a hybrid working pattern. Broad background in the development and release of software products. You may have come from a release management / project management background, or perhaps have more experience in agile delivery. You will understand how software is built, deployed and maintained. Experience working with corporate release governance under a formal development process (likely ISO27001), with ownership of formal process and experience of delivering the artifacts associated with software releases (e.g. Release notes, QA reports, Deployment Approval). Experience working in or with teams running Agile (pref. Scrum) and iterative development practises. Strong written and verbal communication skills in English. Enthusiasm and ability to collaborate well with others, including remote teams Professional pride, drive and curiosity, a diligent self-starter that keeps up to date with best practise and keeps your skillset sharp. Strong problem resolution skills What Will Put You Ahead? Experience with enterprise-level applications (e.g. financial, ERP) will be beneficial. Knowledge of cloud, and experience with enterprise applications running in cloud. Ability to take on incident management - calm and well-organised under pressure, able to adapt leadership style as required to different situations. Customer focused mindset, with the ability to understand end user requirements and consider how users work with software that you develop. Understanding of Accounting/Reporting/Financial applications, or experience with or exposure to Infor SunSystems and Query and Analysis, beneficial but not required.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 09, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Programme and Marketing Co-ordinator, Chelsea Heritage Quarter Contract: Freelance, 4 days a week, 46 weeks (additional days required during Chelsea History Festival) Location: minimum 3 days on site at one of the partner venues. Some flexibility in hours and days will be required from time to time. Fee: £28,520 one-year freelance contract (£155 per day) Reports to: Gill Webber, Director, Chelsea Heritage Quarter Located in the heart of picturesque Chelsea, Chelsea Heritage Quarter explores over 350 years of history through the heritage and collections of three remarkable institutions - the Royal Hospital Chelsea, the National Army Museum and Chelsea Physic Garden. Located together on the Royal Hospital Road, just a short walk from the famous King's Road, the Chelsea Heritage Quarter provides an historic backdrop to the perfect day out in this authentic, 'villagey' part of London. Recently awarded charity status, the Quarter attracts visitors to the Royal Hospital Road through an annual programme of events including walking tours, talks, debates, installations, performances and family programming. We run the annual Chelsea History Festival which in 2025 attracted 13,000 visitors. The Programme and Marketing Co-ordinator works with the Director, Chelsea Heritage Quarter, and creative teams from all partner organisations to establish the Quarter as a must-see visitor destination telling stories about the UK's rich history through the remarkable history and heritage of Chelsea. 1. Chelsea Heritage Quarter 1.1 Administration • Support the Director of Chelsea Heritage Quarter with the administration of the charity • Attend CHQ meetings and Board Meetings and take minutes/actions as required. • Regularly update CHQ website to reflect partner events and CHQ programming • Create events on the website and ticketing platforms • Working with the Chelsea Physic Garden finance team: o produce quarterly financial reports and update CHQ budget as required o facilitate issue and payment of external invoices, as well as invoices issued between three partner organisations • Update the KPI tracker • email address and respond to public enquiries • Support development of funding bids and compile spending reports for funders • Manage relationships with suppliers, such as printers, web developers, etc • Produce presentations for internal and external meetings • Organise meetings with external partners • Research history of Royal Hospital Road and institutions for specific projects 1.2 Programming • Organise and manage monthly walking tours and talks (including developing themes and researching speakers) • Research, organise and manage the short course programme • Support partner organisations to coordinate their events in accordance with monthly themes set by the Quarter • Facilitate community programme offered by CHQ across the three sites, including keeping track of invoices, finding freelancers where required, researching funding and assisting the teams in developing and delivering the programme • Assist CHQ director in delivery of ad-hoc projects, such as Chelsea in Bloom, etc. 1.3 Marketing • Create, send and manage monthly newsletter • Support teams in delivering their marketing objectives by promoting appropriate events on the website and through newsletter • Develop website and social channels to market CHQ programming as effectively as possible and increase reach • Work with social media freelancer to create consistent and regular content for CHQ channels • Organise and lead monthly social media meetings • Coordinate printing and design of all marketing materials • Manage implementation of CHQ marketing plan including oversight of paid media spend working with the NAM marketing manager. 2. Chelsea History Festival Project (CHF) Management: The post holder is expected to be available for the whole period of the History Festival and the preceding week. 2.1 Project Management • Co-ordinate monthly or bi-weekly meetings to organise CHF, book rooms and send out online invites • Keep and update detailed CHF programme spreadsheet and ticketing matrix • Upload CHF programme to the website and ensure that information is constantly updated and up-to date • Ensure that all partners submit required information on time to enable timely ticket release • Organise CHF events where required • Assist CHQ director in developing the Festival theme • Research any potential contributors, where required • Liaise and manage the work of ticketing partner both ahead of the festival and during • Manage comp ticket and other ticket requests during the festival • Liaise with external PR agency to promote the festival, organise interviews and provide support • Assist teams with the delivery of the festival and act as a core point of contact for any issues or queries throughout the festival period • Support teams with specific activities where required, such as book sales, AV hire, equipment delivery, etc. • Coordinate ordering and distribution of printed and other physical assets by researching suppliers and finding cost-effective solutions • Act as the core point of contact for customers, as well as to approve any refunds, changes to tickets • Assist during the day where required and when requested by the teams, for instance by meeting contributors, supporting with ticket scanning, etc. • Attend daily meetings • Keep track of the festival budget, ensuring that all grants are not exceeded • Organise photography and social media • Facilitate online and print marketing campaigns • Ensure that external festival partners are updated regularly (such as funders) • Be prepared to step in on the day to assist the teams with any arising issues 2.2 Festival wrap-up: • Finalise budgets and ensure that invoicing and cross-invoicing is completed correctly. • With the CHQ Director, organise and minute a Festival debrief and ensure the collation and distribution of evaluation and the sharing of learnings. • Support any reports that are required for sponsors or other stakeholders. Person Specification Essential Minimum 3-5 years' experience of: • project management in a programme/festival/events environment - ideally in the cultural or charity sectors • managing multi stakeholder projects and working with a number of different partners and venues concurrently • Experience of writing agendas, minute taking and meeting administration • Experience of producing budgets and financial reports, as well as ability to track expenditure • Excellent IT literacy including Excel, Word, PowerPoint, WordPress, CMS and Dropbox • Ability to edit images in Photoshop or other software to ensure correct formats are used for the website and newsletter • Experience of working with Mailchimp (or similar platform) and Canva • Excellent time management skills, ability to prioritise and to multi-task • Excellent communication skills and interpersonal skills • Excellent attention to detail • Ability to work independently and managing own workload by prioritising tasks • Willingness to be hands-on and step in to support teams when required Desirable • Experience of Event Site Management, risk assessment and licensing work • Interest in history of Chelsea and London To apply send a max 2pp covering letter and 2pp cv to Gill Webber, Director Chelsea Heritage Quarter.
Mar 09, 2026
Full time
Programme and Marketing Co-ordinator, Chelsea Heritage Quarter Contract: Freelance, 4 days a week, 46 weeks (additional days required during Chelsea History Festival) Location: minimum 3 days on site at one of the partner venues. Some flexibility in hours and days will be required from time to time. Fee: £28,520 one-year freelance contract (£155 per day) Reports to: Gill Webber, Director, Chelsea Heritage Quarter Located in the heart of picturesque Chelsea, Chelsea Heritage Quarter explores over 350 years of history through the heritage and collections of three remarkable institutions - the Royal Hospital Chelsea, the National Army Museum and Chelsea Physic Garden. Located together on the Royal Hospital Road, just a short walk from the famous King's Road, the Chelsea Heritage Quarter provides an historic backdrop to the perfect day out in this authentic, 'villagey' part of London. Recently awarded charity status, the Quarter attracts visitors to the Royal Hospital Road through an annual programme of events including walking tours, talks, debates, installations, performances and family programming. We run the annual Chelsea History Festival which in 2025 attracted 13,000 visitors. The Programme and Marketing Co-ordinator works with the Director, Chelsea Heritage Quarter, and creative teams from all partner organisations to establish the Quarter as a must-see visitor destination telling stories about the UK's rich history through the remarkable history and heritage of Chelsea. 1. Chelsea Heritage Quarter 1.1 Administration • Support the Director of Chelsea Heritage Quarter with the administration of the charity • Attend CHQ meetings and Board Meetings and take minutes/actions as required. • Regularly update CHQ website to reflect partner events and CHQ programming • Create events on the website and ticketing platforms • Working with the Chelsea Physic Garden finance team: o produce quarterly financial reports and update CHQ budget as required o facilitate issue and payment of external invoices, as well as invoices issued between three partner organisations • Update the KPI tracker • email address and respond to public enquiries • Support development of funding bids and compile spending reports for funders • Manage relationships with suppliers, such as printers, web developers, etc • Produce presentations for internal and external meetings • Organise meetings with external partners • Research history of Royal Hospital Road and institutions for specific projects 1.2 Programming • Organise and manage monthly walking tours and talks (including developing themes and researching speakers) • Research, organise and manage the short course programme • Support partner organisations to coordinate their events in accordance with monthly themes set by the Quarter • Facilitate community programme offered by CHQ across the three sites, including keeping track of invoices, finding freelancers where required, researching funding and assisting the teams in developing and delivering the programme • Assist CHQ director in delivery of ad-hoc projects, such as Chelsea in Bloom, etc. 1.3 Marketing • Create, send and manage monthly newsletter • Support teams in delivering their marketing objectives by promoting appropriate events on the website and through newsletter • Develop website and social channels to market CHQ programming as effectively as possible and increase reach • Work with social media freelancer to create consistent and regular content for CHQ channels • Organise and lead monthly social media meetings • Coordinate printing and design of all marketing materials • Manage implementation of CHQ marketing plan including oversight of paid media spend working with the NAM marketing manager. 2. Chelsea History Festival Project (CHF) Management: The post holder is expected to be available for the whole period of the History Festival and the preceding week. 2.1 Project Management • Co-ordinate monthly or bi-weekly meetings to organise CHF, book rooms and send out online invites • Keep and update detailed CHF programme spreadsheet and ticketing matrix • Upload CHF programme to the website and ensure that information is constantly updated and up-to date • Ensure that all partners submit required information on time to enable timely ticket release • Organise CHF events where required • Assist CHQ director in developing the Festival theme • Research any potential contributors, where required • Liaise and manage the work of ticketing partner both ahead of the festival and during • Manage comp ticket and other ticket requests during the festival • Liaise with external PR agency to promote the festival, organise interviews and provide support • Assist teams with the delivery of the festival and act as a core point of contact for any issues or queries throughout the festival period • Support teams with specific activities where required, such as book sales, AV hire, equipment delivery, etc. • Coordinate ordering and distribution of printed and other physical assets by researching suppliers and finding cost-effective solutions • Act as the core point of contact for customers, as well as to approve any refunds, changes to tickets • Assist during the day where required and when requested by the teams, for instance by meeting contributors, supporting with ticket scanning, etc. • Attend daily meetings • Keep track of the festival budget, ensuring that all grants are not exceeded • Organise photography and social media • Facilitate online and print marketing campaigns • Ensure that external festival partners are updated regularly (such as funders) • Be prepared to step in on the day to assist the teams with any arising issues 2.2 Festival wrap-up: • Finalise budgets and ensure that invoicing and cross-invoicing is completed correctly. • With the CHQ Director, organise and minute a Festival debrief and ensure the collation and distribution of evaluation and the sharing of learnings. • Support any reports that are required for sponsors or other stakeholders. Person Specification Essential Minimum 3-5 years' experience of: • project management in a programme/festival/events environment - ideally in the cultural or charity sectors • managing multi stakeholder projects and working with a number of different partners and venues concurrently • Experience of writing agendas, minute taking and meeting administration • Experience of producing budgets and financial reports, as well as ability to track expenditure • Excellent IT literacy including Excel, Word, PowerPoint, WordPress, CMS and Dropbox • Ability to edit images in Photoshop or other software to ensure correct formats are used for the website and newsletter • Experience of working with Mailchimp (or similar platform) and Canva • Excellent time management skills, ability to prioritise and to multi-task • Excellent communication skills and interpersonal skills • Excellent attention to detail • Ability to work independently and managing own workload by prioritising tasks • Willingness to be hands-on and step in to support teams when required Desirable • Experience of Event Site Management, risk assessment and licensing work • Interest in history of Chelsea and London To apply send a max 2pp covering letter and 2pp cv to Gill Webber, Director Chelsea Heritage Quarter.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons Audit quality is central to our strategy as an Audit Stream, the key ingredient to our success. Consistent high audit quality enables us to attract, develop and retain talented people and be proud of our work. Audit quality allows us to compete in the market and demonstrate that we can play a key role in market reform. Consistently high audit quality does not happen by chance. It requires a mindset and culture of challenge and professional scepticism, appropriate resources both people and intellectual, investment in central support for engagement teams and technology solutions. Within the last year we have increased our headcount significantly, invested in new partners, and commenced a significant investment programme in our central quality support team. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders. You'll be someone who is comfortable working pro-actively and, managing your own tasks, as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. This is an opportunity for talented, high performing and ambitious Senior Manager to join the Audit Stream Risk and Reporting team in the AQD in an exciting period and help to shape the role and the expanding team. You will report into the Audit Stream Risk and Reporting Partner and work closely with Audit Stream Risk and Reporting Director. The Audit Stream Risk and Reporting team is a growing team and provides support to audit teams when audit risk and contractual issues emerge on audit engagements and with audit reporting matters. The role will include providing the teams with proactive support to resolve the issue and involving specialists from the wider AQD team when required. As part of this supportive and knowledgeable team, you'll have a chance to use and develop your technical skills to solve complex issues and contribute to the delivery of high quality audits. The key responsibilities of the role includes: Triaging and handling queries on form and content of audit report, engagement letters and other reporting matters Review and approval of non-standard engagement letters, amendments to terms of business, hold harmless letters and NDAs. Advise on audit stream risk issues that emerge ensuring that the correct support is provided to the audit team and review of audit working papers when required. Approval of modified audit reports and non-standard audit reports including component auditor reporting. Take responsibility for ad hoc projects and ensure that all processes and controls related to audit stream risk and reporting are correctly implemented to support a System of Quality Management, ensuring that any remediation points are addressed. Proactively identify wider risk and reporting issues and implement policies and guidance to assist the audit teams. Write and maintain templates, manuals, guidance and articles for use by the audit teams. Contribute to audit quality initiatives led by the wider Audit Quality Department. You'll be someone with: ACA or similar professional accountancy qualification. Recent audit experience working on PIE and listed audit engagements or performed an internal role advising on PIE and listed entities. Excellent practical and technical audit risk and reporting experience. Ability to be objective and sceptical and to have confidence to challenge more senior members of an audit team. Ability to work both independently and collaboratively as part of a small team and able to use own initiative. Ability to think innovatively and creatively to identify ways to improve processes and guidance. Attention to detail. Excellent communication skills, both written and verbal, including an ability to communicate difficult messages. Takes personal responsibility and accountability for own work. An awareness of the UK regulatory requirements is useful but not essential. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Mar 09, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons Audit quality is central to our strategy as an Audit Stream, the key ingredient to our success. Consistent high audit quality enables us to attract, develop and retain talented people and be proud of our work. Audit quality allows us to compete in the market and demonstrate that we can play a key role in market reform. Consistently high audit quality does not happen by chance. It requires a mindset and culture of challenge and professional scepticism, appropriate resources both people and intellectual, investment in central support for engagement teams and technology solutions. Within the last year we have increased our headcount significantly, invested in new partners, and commenced a significant investment programme in our central quality support team. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders. You'll be someone who is comfortable working pro-actively and, managing your own tasks, as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. This is an opportunity for talented, high performing and ambitious Senior Manager to join the Audit Stream Risk and Reporting team in the AQD in an exciting period and help to shape the role and the expanding team. You will report into the Audit Stream Risk and Reporting Partner and work closely with Audit Stream Risk and Reporting Director. The Audit Stream Risk and Reporting team is a growing team and provides support to audit teams when audit risk and contractual issues emerge on audit engagements and with audit reporting matters. The role will include providing the teams with proactive support to resolve the issue and involving specialists from the wider AQD team when required. As part of this supportive and knowledgeable team, you'll have a chance to use and develop your technical skills to solve complex issues and contribute to the delivery of high quality audits. The key responsibilities of the role includes: Triaging and handling queries on form and content of audit report, engagement letters and other reporting matters Review and approval of non-standard engagement letters, amendments to terms of business, hold harmless letters and NDAs. Advise on audit stream risk issues that emerge ensuring that the correct support is provided to the audit team and review of audit working papers when required. Approval of modified audit reports and non-standard audit reports including component auditor reporting. Take responsibility for ad hoc projects and ensure that all processes and controls related to audit stream risk and reporting are correctly implemented to support a System of Quality Management, ensuring that any remediation points are addressed. Proactively identify wider risk and reporting issues and implement policies and guidance to assist the audit teams. Write and maintain templates, manuals, guidance and articles for use by the audit teams. Contribute to audit quality initiatives led by the wider Audit Quality Department. You'll be someone with: ACA or similar professional accountancy qualification. Recent audit experience working on PIE and listed audit engagements or performed an internal role advising on PIE and listed entities. Excellent practical and technical audit risk and reporting experience. Ability to be objective and sceptical and to have confidence to challenge more senior members of an audit team. Ability to work both independently and collaboratively as part of a small team and able to use own initiative. Ability to think innovatively and creatively to identify ways to improve processes and guidance. Attention to detail. Excellent communication skills, both written and verbal, including an ability to communicate difficult messages. Takes personal responsibility and accountability for own work. An awareness of the UK regulatory requirements is useful but not essential. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
About Us We are a mission-driven accessibility startup dedicated to transforming how neurodivergent individuals navigate their educational and professional journeys. Estendio builds technology that helps disabled and neurodivergent students study more independently, confidently, and effectively. Since launching our first product, Present Pal, back in 2018, Estendio has empowered students across over 150 universities in the UK and US to excel in their presentations and communication skills. Building on this success, Tailo is our newest product - an AI-powered academic reading and research companion designed specifically for students who feel overwhelmed by dense, high-volume academic content. Unlike generic AI tools, Tailo prioritises learning, integrity, and accessibility. In 2026, our focus is not growth at all costs, it's proving that students choose Tailo over free AI tools for real academic work - and come back on their own. About the Role We're looking for a Head of GTM to own and run our B2C validation phase. This is a senior, hands-on role for someone who enjoys early-stage ambiguity, working close to product, and using direct insight to drive decisions. You'll be responsible for designing and running experiments that tell us: whether Tailo delivers real, repeatable value to students, and at scale where and why students engage or drop off what signals justify scaling, pausing, or changing direction This is a newly created role responsible for product-adjacent growth and validation. What You'll Do Own B2C Growth & Validation Design and run experiments across acquisition, activation, engagement, and retention Define what success looks like - and what "not working" looks like Track and report weekly learnings to leadership Define Channels & Sequencing Decide which channels to test (organic, community, light paid etc) Set clear budget caps and learning goals Avoid premature scaling or over-investment Shape Messaging & Positioning Own the B2C narrative: why Tailo vs ChatGPT for academic work Ensure messaging reflects trust, integrity, and learning-first support Guide landing pages, onboarding flows, and experiment copy Work closely with Product & Engineering Partner with Product and Engineering to improve activation and repeat use Feed GTM insights directly into onboarding and product priorities Help identify where small product changes unlock big gains Orchestrate and Execute Work with the existing Marketing Manager and freelancers Set direction and review output - you don't need to do everything yourself Ensure activity aligns with learning objectives Strategy Playbook ideation and deployment Experience with building and executing GTM strategy especially in a B2C market What You'll Own Activation (first document uploaded) Second document uploaded within 7 days 30-day retention MAU growth rate Organic vs paid acquisition mix Qualitative user insight Who are You? This is a newly created opportunity to bring your expertise in GTM strategy, within a B2C market, offering senior hands-on experience and passion for working in early stage environments. You will fit right into our highly motivated team if you have the following characteristics: Curiosity & Pragmatism: You aren't just looking for any solution; you're looking for the right one. You ask "why" constantly but never lose sight of the deadline. Fast-Fail Mentality: You believe that progress requires experimentation. You'd rather try, learn, and pivot than stay stuck in "perfect" planning. Comfortable with Candour: You have the confidence to say, "This isn't working." You value the project's success over being "right". Listen-to-Learn Personality: You enter every conversation to understand, not just to respond. You're a sponge for new information and diverse perspectives. Measures of Success In the First 3 Months Working with current CMO to understand targets, funnel and playbook Clear understanding of activation and engagement drivers Evidence of repeat use (second doc uploads, 30-day retention) Directional MAU growth with organic pull Clear recommendations: double down, refine, or pause Leadership has confidence in next strategic steps In the first 6 Months Running experiments and optimising what the funnel looks like What We Offer Flexibility: Working remotely with occasional on-site meetings in Scotland and Quarterly company get togethers Impact: An opportunity to support both short-term delivery of B2C growth & validation and longer-term clarity of GTM strategy Collaboration: Work closely with a small, passionate team that values innovation and collaboration. Why Join Us? 9-day fortnight (every second Friday off) 33 days holiday (including public holidays) Remote-first with Quarterly Company Meet-Ups Wellbeing cashback plan and assistive tech support £150 home working setup budget Make a real impact - building inclusive tech for every mind Location Remote (Based in the UK) Please Note: You must be based in the UK and have the right to work in the UK Our Hiring Process We're committed to creating an inclusive and supportive recruitment process. Diversity, equity, and inclusion are at the heart of who we are and what we do. If you need any adjustments at any stage, just let us know. Stage 1: Informal Chat - An initial call to get to know each other and explore fit. (20-30 Minutes) Stage 2: Skills & Culture Interview - A deeper dive into your experience, skills & values during an interview with the CMO and CEO (1 Hour) Stage 3: Team Meet / Take Home Task - A meeting with team members to get a feel for collaboration, values alignment, and ways of working. This will also include a take-home task ( 1.5 hours). Final Stage: Meeting with Board members (approx. 30 Minutes) We believe interviews are a two-way process, and finding a great fit for you and our team-ask us anything you like. Sounds like you? We'd love to hear from you.
Mar 09, 2026
Full time
About Us We are a mission-driven accessibility startup dedicated to transforming how neurodivergent individuals navigate their educational and professional journeys. Estendio builds technology that helps disabled and neurodivergent students study more independently, confidently, and effectively. Since launching our first product, Present Pal, back in 2018, Estendio has empowered students across over 150 universities in the UK and US to excel in their presentations and communication skills. Building on this success, Tailo is our newest product - an AI-powered academic reading and research companion designed specifically for students who feel overwhelmed by dense, high-volume academic content. Unlike generic AI tools, Tailo prioritises learning, integrity, and accessibility. In 2026, our focus is not growth at all costs, it's proving that students choose Tailo over free AI tools for real academic work - and come back on their own. About the Role We're looking for a Head of GTM to own and run our B2C validation phase. This is a senior, hands-on role for someone who enjoys early-stage ambiguity, working close to product, and using direct insight to drive decisions. You'll be responsible for designing and running experiments that tell us: whether Tailo delivers real, repeatable value to students, and at scale where and why students engage or drop off what signals justify scaling, pausing, or changing direction This is a newly created role responsible for product-adjacent growth and validation. What You'll Do Own B2C Growth & Validation Design and run experiments across acquisition, activation, engagement, and retention Define what success looks like - and what "not working" looks like Track and report weekly learnings to leadership Define Channels & Sequencing Decide which channels to test (organic, community, light paid etc) Set clear budget caps and learning goals Avoid premature scaling or over-investment Shape Messaging & Positioning Own the B2C narrative: why Tailo vs ChatGPT for academic work Ensure messaging reflects trust, integrity, and learning-first support Guide landing pages, onboarding flows, and experiment copy Work closely with Product & Engineering Partner with Product and Engineering to improve activation and repeat use Feed GTM insights directly into onboarding and product priorities Help identify where small product changes unlock big gains Orchestrate and Execute Work with the existing Marketing Manager and freelancers Set direction and review output - you don't need to do everything yourself Ensure activity aligns with learning objectives Strategy Playbook ideation and deployment Experience with building and executing GTM strategy especially in a B2C market What You'll Own Activation (first document uploaded) Second document uploaded within 7 days 30-day retention MAU growth rate Organic vs paid acquisition mix Qualitative user insight Who are You? This is a newly created opportunity to bring your expertise in GTM strategy, within a B2C market, offering senior hands-on experience and passion for working in early stage environments. You will fit right into our highly motivated team if you have the following characteristics: Curiosity & Pragmatism: You aren't just looking for any solution; you're looking for the right one. You ask "why" constantly but never lose sight of the deadline. Fast-Fail Mentality: You believe that progress requires experimentation. You'd rather try, learn, and pivot than stay stuck in "perfect" planning. Comfortable with Candour: You have the confidence to say, "This isn't working." You value the project's success over being "right". Listen-to-Learn Personality: You enter every conversation to understand, not just to respond. You're a sponge for new information and diverse perspectives. Measures of Success In the First 3 Months Working with current CMO to understand targets, funnel and playbook Clear understanding of activation and engagement drivers Evidence of repeat use (second doc uploads, 30-day retention) Directional MAU growth with organic pull Clear recommendations: double down, refine, or pause Leadership has confidence in next strategic steps In the first 6 Months Running experiments and optimising what the funnel looks like What We Offer Flexibility: Working remotely with occasional on-site meetings in Scotland and Quarterly company get togethers Impact: An opportunity to support both short-term delivery of B2C growth & validation and longer-term clarity of GTM strategy Collaboration: Work closely with a small, passionate team that values innovation and collaboration. Why Join Us? 9-day fortnight (every second Friday off) 33 days holiday (including public holidays) Remote-first with Quarterly Company Meet-Ups Wellbeing cashback plan and assistive tech support £150 home working setup budget Make a real impact - building inclusive tech for every mind Location Remote (Based in the UK) Please Note: You must be based in the UK and have the right to work in the UK Our Hiring Process We're committed to creating an inclusive and supportive recruitment process. Diversity, equity, and inclusion are at the heart of who we are and what we do. If you need any adjustments at any stage, just let us know. Stage 1: Informal Chat - An initial call to get to know each other and explore fit. (20-30 Minutes) Stage 2: Skills & Culture Interview - A deeper dive into your experience, skills & values during an interview with the CMO and CEO (1 Hour) Stage 3: Team Meet / Take Home Task - A meeting with team members to get a feel for collaboration, values alignment, and ways of working. This will also include a take-home task ( 1.5 hours). Final Stage: Meeting with Board members (approx. 30 Minutes) We believe interviews are a two-way process, and finding a great fit for you and our team-ask us anything you like. Sounds like you? We'd love to hear from you.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 09, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
About the role Salary (external only): Base salary: £61,622pa to c.£77,028pa depending on skills and experience. In addition, we offer flexible benefits fund of 20% which is paid on top base salary and is fully pensionable, as well as a range of competitive benefits - check them out in the Benefits section on our website. HS2 Ltd endeavours to ensure everyone working for us and with us feels included, thrives and achieves their full potential. In practice, this means we are positive and inclusive about making adjustments, providing flexible working, encouraging our staff networks to flourish and providing personal and professional development opportunities. As a Disputes Manager at HS2 you will have accountability for devising strategies for tribunal cases identifying those to settle and those we may wish to refer. The role will work with our Strategic Suppliers to undertake risk/cost assessments of their cases, identify those to be proactively managed and liaise with Legal to establish an agreed approach to each case. As required the role may also involve the active negotiation of complex, high risk and contentious property acquisitions either approaching, or already in active dispute resolution procedures. The role includes advice on setting strategy in new, novel and contentious areas of compulsory purchase. About the role Actively promote and embed Equality Diversity and Inclusion (EDI) in all your work, and support and comply with all organisational initiatives, policies and procedures on EDI. Accountable for devising strategies for tribunal cases, co-ordinating input from all relevant expert parties and managing a tracker of all existing tribunal cases and potential cases across blight determination, blight compensation, 'Compulsory Purchase Order' compensation and 'Material Detriment', plotting key dates, case officer, lawyers, experts and counsel together with an accountability 'RACI' matrix. Ascertain DfT delegations with regards to 'Sealed offers' and 'Material Detriment' approvals. Deliver 'Sealed Offers' and 'Calder Bank Offers' with Case officers where appropriate in live and potential cases. Work with strategic suppliers to undertake risk / cost matrix of their cases to identify hotspots which need to be managed proactively. Work with legal to establish home team of Counsel, including the identification and instruction of experts across various disciplines that can be procured easily and quickly and undertake 'lessons learned' in Tribunal cases. Leads on the design of 'strategy for individual tribunal' cases including identifying those cases to settle and those we may want to refer, acknowledging the repercussive nature of those strategies for both HS2 Ltd and compulsory purchase practice. Implement Improvements in ADR policy and provide advice to all team members. Seek to share expertise and knowledge on strategies and compulsory purchase practice with Case Managers, Acquisitions Leads and Senior Property Acquisition Managers Contribute to the monthly reporting pack and report costs and opportunities to Head of Acquisitions and the Land and Property Director on a quarterly basis Adhere to HS2 Ltd's Health and Safety policies. About You Skills: Relationship management with the ability to adopt different styles with different stakeholders, influencing decisions and negotiating outcomes where necessary Communication skills - including the ability to draft concisely, clearly and persuasively and present strategies and solutions through papers, reports and presentations, understanding when politics are at play and work towards achieving the best outcome for Land and Property, the Claimant and Affected Parties, for HS2 Ltd and ultimately the tax-payer Ability to gather and synthesise information, identifying options and applying sound judgement based on logic and reason, making use of a variety of analytical approaches to provide relevant information to suppliers, stakeholders and decision makers using key facts and data. Advisory skills - including the ability to deliver independent expert evidence Knowledge: Chartered Surveyor (or equivalent) Understanding of the Land and Property Industry, policy and legislation Knowledge of how compulsory purchase works as well as other government compensation schemes across commercial, agricultural and residential markets. Knowledge of managing and delivering within the constraints under which public sector arm's length bodies operates and an understanding of the nature of central government relationships with HS2 Ltd. Type of experience: Experience working in the Land and Property sector in a similar complex infrastructure environment Experience of working with suppliers to develop effective working relationships and manage performance to ensure delivery through the supply chain. Experience carrying out briefings to Select Committees Experience in working as part of a Counsel team in securing powers for a large infrastructure project Experience working in a property environment (preferably in the land acquisition related to infrastructure projects), with substantial land assembly experience at a senior level. Experience in providing expert evidence in Tribunal and Select Committees or Development Consent Order / Transport and Works Act Order Inquiries The post-holder is expected to behave at all times in a manner consistent with the HS2 values of Safety, Leadership, Integrity and Respect. It is expected that you will actively promote and embed Equality, Diversity and Inclusion (EDI) in all your work and support and comply with all organisational initiatives, policies and procedures on EDI. As HS2 Ltd do not hold a sponsorship license from the Home Office, we are not able to provide sponsorship to any applicant. Applicants must already have the Right to Work in the UK at the time of application and our process involves a Right to Work validation prior to the interview stage. Note, there are certain types of time-bound visas that we cannot accept. Any offers made to applicants will be subject to satisfactory completion of pre-employment checks which include Nationality & Immigration Status, employment references, DBS, Financial and Education checks. We ask for a variety of detail in your online application, however we perform the first assessment of suitability for a role based solely on the information in your CV. In a further development of our efforts to create a more diverse workforce, your CV will be anonymised and personal information will be removed during the first stage of the application review. This removes bias from the process and makes it even more important that you attach an updated word version of your CV for each new application ensuring you include evidence directly related to the criteria in the job advert. Watch this video on how we remove bias in the recruitment process: Removing bias in the recruitment process Any applications received after the closing date will not be considered. About Us High Speed 2 (HS2 Ltd) will be the UK's new high speed rail network. As well as improving capacity, the new scheme will shorten journey times between a number of Britain's major population centres, boost the economy and create thousands of jobs. HS2 Ltd will create a skills legacy and develop a diverse range of talent. We aim to be a leader in EDI practice by creating a safe & inclusive working environment for all our staff - living our values of Safety, Respect, Integrity and Leadership. In practice, this means we are positive and inclusive about making adjustments, providing flexible working, encouraging our staff networks to flourish and providing personal and professional development opportunities. HS2 Ltd is also a safety-critical organisation. Employees are required to ensure reasonable care of their own and others' health and safety by taking personal responsibility for working to our 'Safe at Heart' programme principles and following safe working procedures at all times. HS2 Ltd endeavours to ensure everyone working for us and with us feels included, thrives and achieves their full potential. Job Info Job Identification 250616 Job Category Land and Property Posting Date 01/29/2026, 01:36 PM Apply Before 02/11/2026, 11:59 PM Job Schedule Full time Locations 2 Snowhill, Birmingham, B4 6GA, GB Permanent or Fixed Term Contract Permanent
Mar 09, 2026
Full time
About the role Salary (external only): Base salary: £61,622pa to c.£77,028pa depending on skills and experience. In addition, we offer flexible benefits fund of 20% which is paid on top base salary and is fully pensionable, as well as a range of competitive benefits - check them out in the Benefits section on our website. HS2 Ltd endeavours to ensure everyone working for us and with us feels included, thrives and achieves their full potential. In practice, this means we are positive and inclusive about making adjustments, providing flexible working, encouraging our staff networks to flourish and providing personal and professional development opportunities. As a Disputes Manager at HS2 you will have accountability for devising strategies for tribunal cases identifying those to settle and those we may wish to refer. The role will work with our Strategic Suppliers to undertake risk/cost assessments of their cases, identify those to be proactively managed and liaise with Legal to establish an agreed approach to each case. As required the role may also involve the active negotiation of complex, high risk and contentious property acquisitions either approaching, or already in active dispute resolution procedures. The role includes advice on setting strategy in new, novel and contentious areas of compulsory purchase. About the role Actively promote and embed Equality Diversity and Inclusion (EDI) in all your work, and support and comply with all organisational initiatives, policies and procedures on EDI. Accountable for devising strategies for tribunal cases, co-ordinating input from all relevant expert parties and managing a tracker of all existing tribunal cases and potential cases across blight determination, blight compensation, 'Compulsory Purchase Order' compensation and 'Material Detriment', plotting key dates, case officer, lawyers, experts and counsel together with an accountability 'RACI' matrix. Ascertain DfT delegations with regards to 'Sealed offers' and 'Material Detriment' approvals. Deliver 'Sealed Offers' and 'Calder Bank Offers' with Case officers where appropriate in live and potential cases. Work with strategic suppliers to undertake risk / cost matrix of their cases to identify hotspots which need to be managed proactively. Work with legal to establish home team of Counsel, including the identification and instruction of experts across various disciplines that can be procured easily and quickly and undertake 'lessons learned' in Tribunal cases. Leads on the design of 'strategy for individual tribunal' cases including identifying those cases to settle and those we may want to refer, acknowledging the repercussive nature of those strategies for both HS2 Ltd and compulsory purchase practice. Implement Improvements in ADR policy and provide advice to all team members. Seek to share expertise and knowledge on strategies and compulsory purchase practice with Case Managers, Acquisitions Leads and Senior Property Acquisition Managers Contribute to the monthly reporting pack and report costs and opportunities to Head of Acquisitions and the Land and Property Director on a quarterly basis Adhere to HS2 Ltd's Health and Safety policies. About You Skills: Relationship management with the ability to adopt different styles with different stakeholders, influencing decisions and negotiating outcomes where necessary Communication skills - including the ability to draft concisely, clearly and persuasively and present strategies and solutions through papers, reports and presentations, understanding when politics are at play and work towards achieving the best outcome for Land and Property, the Claimant and Affected Parties, for HS2 Ltd and ultimately the tax-payer Ability to gather and synthesise information, identifying options and applying sound judgement based on logic and reason, making use of a variety of analytical approaches to provide relevant information to suppliers, stakeholders and decision makers using key facts and data. Advisory skills - including the ability to deliver independent expert evidence Knowledge: Chartered Surveyor (or equivalent) Understanding of the Land and Property Industry, policy and legislation Knowledge of how compulsory purchase works as well as other government compensation schemes across commercial, agricultural and residential markets. Knowledge of managing and delivering within the constraints under which public sector arm's length bodies operates and an understanding of the nature of central government relationships with HS2 Ltd. Type of experience: Experience working in the Land and Property sector in a similar complex infrastructure environment Experience of working with suppliers to develop effective working relationships and manage performance to ensure delivery through the supply chain. Experience carrying out briefings to Select Committees Experience in working as part of a Counsel team in securing powers for a large infrastructure project Experience working in a property environment (preferably in the land acquisition related to infrastructure projects), with substantial land assembly experience at a senior level. Experience in providing expert evidence in Tribunal and Select Committees or Development Consent Order / Transport and Works Act Order Inquiries The post-holder is expected to behave at all times in a manner consistent with the HS2 values of Safety, Leadership, Integrity and Respect. It is expected that you will actively promote and embed Equality, Diversity and Inclusion (EDI) in all your work and support and comply with all organisational initiatives, policies and procedures on EDI. As HS2 Ltd do not hold a sponsorship license from the Home Office, we are not able to provide sponsorship to any applicant. Applicants must already have the Right to Work in the UK at the time of application and our process involves a Right to Work validation prior to the interview stage. Note, there are certain types of time-bound visas that we cannot accept. Any offers made to applicants will be subject to satisfactory completion of pre-employment checks which include Nationality & Immigration Status, employment references, DBS, Financial and Education checks. We ask for a variety of detail in your online application, however we perform the first assessment of suitability for a role based solely on the information in your CV. In a further development of our efforts to create a more diverse workforce, your CV will be anonymised and personal information will be removed during the first stage of the application review. This removes bias from the process and makes it even more important that you attach an updated word version of your CV for each new application ensuring you include evidence directly related to the criteria in the job advert. Watch this video on how we remove bias in the recruitment process: Removing bias in the recruitment process Any applications received after the closing date will not be considered. About Us High Speed 2 (HS2 Ltd) will be the UK's new high speed rail network. As well as improving capacity, the new scheme will shorten journey times between a number of Britain's major population centres, boost the economy and create thousands of jobs. HS2 Ltd will create a skills legacy and develop a diverse range of talent. We aim to be a leader in EDI practice by creating a safe & inclusive working environment for all our staff - living our values of Safety, Respect, Integrity and Leadership. In practice, this means we are positive and inclusive about making adjustments, providing flexible working, encouraging our staff networks to flourish and providing personal and professional development opportunities. HS2 Ltd is also a safety-critical organisation. Employees are required to ensure reasonable care of their own and others' health and safety by taking personal responsibility for working to our 'Safe at Heart' programme principles and following safe working procedures at all times. HS2 Ltd endeavours to ensure everyone working for us and with us feels included, thrives and achieves their full potential. Job Info Job Identification 250616 Job Category Land and Property Posting Date 01/29/2026, 01:36 PM Apply Before 02/11/2026, 11:59 PM Job Schedule Full time Locations 2 Snowhill, Birmingham, B4 6GA, GB Permanent or Fixed Term Contract Permanent
Part Time Marketing Coordinator North Leeds - Office Based Up To 28,000 (Full Time Equivalent) - 3 / 4 days per week The Opportunity: Get Recruited are recruiting on behalf of a established property business who are looking for a part time marketer to join their marketing team. They are looking for someone who is creative, organised and proactive to support their busy marketing department. This is a great opportunity for someone who has experience in marketing such as a Marketing Assistant, Graduate Marketing, Marketing Coordinator, Content Creator, Social Media Assistant, Social Media Creator or similar. The Role: Planning, producing and scheduling social media content across various platforms Capturing photo and video content for use across digital marketing channels Designing printed marketing materials in line with brand guidelines Assisting with the planning and promotion of community events, including capturing live content for social media coverage Helping organise and attend community events throughout the year The Person: Must be able to drive and capable to travel to capture content Experience using Adobe Creative Suite and Canva Previous experience creating and scheduling social media content Strong communication skills and the ability to work with different stakeholders Familiarity with social media platforms such as Instagram, Facebook and TikTok Experience using an email marketing platform By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.
Mar 09, 2026
Full time
Part Time Marketing Coordinator North Leeds - Office Based Up To 28,000 (Full Time Equivalent) - 3 / 4 days per week The Opportunity: Get Recruited are recruiting on behalf of a established property business who are looking for a part time marketer to join their marketing team. They are looking for someone who is creative, organised and proactive to support their busy marketing department. This is a great opportunity for someone who has experience in marketing such as a Marketing Assistant, Graduate Marketing, Marketing Coordinator, Content Creator, Social Media Assistant, Social Media Creator or similar. The Role: Planning, producing and scheduling social media content across various platforms Capturing photo and video content for use across digital marketing channels Designing printed marketing materials in line with brand guidelines Assisting with the planning and promotion of community events, including capturing live content for social media coverage Helping organise and attend community events throughout the year The Person: Must be able to drive and capable to travel to capture content Experience using Adobe Creative Suite and Canva Previous experience creating and scheduling social media content Strong communication skills and the ability to work with different stakeholders Familiarity with social media platforms such as Instagram, Facebook and TikTok Experience using an email marketing platform By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.
