Job Description
Nuveen is seeking a Global Head of Infrastructure & Technology to lead the strategy and end-to-end delivery of Infrastructure & Operations (I&O) technology services to a fast growing, complex investment operation. The successful candidate will manage and optimize our corporate IT Services whilst spear heading key technology transformations programmes. This is a unique opportunity to shape the future of our Nuveen/TIAA combined infrastructure and drive efficiency and innovation.
The position requires high caliber strategic and business decision-making, technologyand market awareness, as well the initiative, influencing skills and ability to collaboratewith other members of the Nuveen/TIAA Technology group and business stakeholders.
Key responsibilities:
This person will lead all aspects of the Nuveen's I&O services. This role will report to the Global Head of Investments Technology and will work closely with Nuveen Technology, Operations and TIAA counterparts to maximize the value of the firm's technology investments, leverage resources, and spending power.
The role is responsible for:
• Overseeing the overall system and infrastructure availability and develop a resilient infrastructure aligned with the company business goals and industry best practices, ensuring that infrastructure plans support the businesses growth and operational needs
• Oversee the design, deployment, and maintenance of critical IT infrastructure components and associated services, including servers, networks, data centres, and cloud platforms.
• Be the technology change leader within the organisation, and implement a process for innovation, continuous improvement, and lower costs to serve and improve margins
Accountabilities
• Own the overall Nuveen International I&O technology strategy by contributing to and aligning with the global technology strategies; provide thought leadership in adoption of standards and governance models
• Strategically take the IT Infrastructure Operations remit forwards as part of the wider transformation journey across the TIAA group. You will continuously improve, mature, centralise and integrate the function, working with the wider technology leadership team.
• Define the Nuveen I&O roadmap in line with the TIAA broader technology roadmap and wider long-term goals.
• Take responsibility for Nuveen IT Operations 'run' activities for hosted services on internal and external platforms including cloud infrastructure, operating systems and tooling, providing a scalable reliable and stable set of platforms for Business units' service consumption.
• Build strong relationships across the IT Leadership Senior Team and understand the interdependencies within Nuveen/TIAA function.
• Drive compliance with policies and technical standards and commercial frameworks
• Ensure Nuveen International remains compliant with the regulators and 3rd party support contracts
• Oversee the management and re-negotiation of key supplier relationships ensuring a seamless operational model. These include large £multi-million per annum contracts with major players and specialist partners
• Support Nuveen "Security First" culture by ensuring appropriate operational security measures and capabilities in place across the estate and teams
• Management and oversight of all technology assets, ensuring appropriate financial and resource planning takes place to keep within agreed tolerances
• Effective Technology capacity forecasting and management, ensuring Nuveen has the ability to support its current and future demands
• Be responsible for the Technology resilience and overall stability of the IT estate across infrastructure, applications and IT service
• Attendance and engagement in the Business Units' product strategy, roadmap and architecture governance
• Design and recommend continuous improvement of IT processes including automation of key processes
• Review and approve effective resolution of incidents and problems by ITSM and resolver groups
• Maintain the IT hardware asset register, to enable effective financial planning and forecasting
• Ensure cost-effective leadership across the estate driving efficiencies and forward planning using clear business cases for investment to ensure Nuveen's goals can be reached.
• Drive a positive, pro-active, delivery and customer-focused culture and set of values across the team.
The Ideal Candidate
The successful candidate will bring passion and innovation to this role. They will be intellectually curious about Nuveen's business and support functions and how current and/or emerging technologies could help. They will shape a technology capability that not only supports the existing business but will play a critical role in the integration of acquired organizations and affiliates.
In addition to a passion to innovate and transform, they must drive a continuous uplift in core competencies across the technology organisation. As such, the following are considered key for success:
Key attributes must include
• Experience in leading Infrastructure & Operations and Cloud services as a technology leader in the Real Estate sector
• Diverse and global/regional experience in managing and delivering technology, business and client systems and managing people and partners
• Experience in managing a mixed and multi-geography solution and delivery model that underpins the strategy and investment priorities
• Lead transformative initiatives across the organisation, overcoming resistance to propel forward
• A track record of planning and successfully delivering business changing technology strategies and programmes
• Financial, commercial and strategic sourcing acumen and direct experience in managing a $MM budgets
• Excellent communication and interpersonal skills - including a keen ability to articulate the case for investments and change principles in the language of the business, with a proven ability to shape and re-shape expectations within and outside Nuveen
• Ability to build effective senior relationships with corporate officers, function heads, business partners and suppliers. The successful candidate will be a strong influencer and negotiator and will have applied skills across borders and cultures, in a matrix organisation requiring them to flex their leadership style to compromise between opposing views and opinions
• Understanding of Agile and DevOps approaches and Platform and Product focus would be highly advantageous in-line with the broader technology transformation and approaches.
• Highly developed organisational and people leadership skills and have the capability to lead effectively in a crisis
• The candidate will be able to instil confidence, energy and purpose into the extended team, driving a culture of personal accountability and ownership
• Experience leading technology functions M&A work stream activities and subsequent integration activities.
Qualifications & Experience Required
• 10+ years experience in technology (I&O and Cloud) and a minimum of 5+ years in Real Estate (Buy and Sell Side), Alternatives and Private Markets
• Bachelor's degree in a relevant field (Computer science)
• Strong teaming skills and experience to bring together diverse views, disciplines, and approaches
• Demonstrable Data Centre & Cloud management knowledge and experience of delivering core technology Change and Transformation programmes
• Program, risk, and change management experience
• Proficient in enterprise architecture, solution architecture
• Proficient in multiple Infrastructure, Cloud, Mobile and Network technologies
• Experience with interacting with Application Management services, IT Compliance and Cyber Security functions
• Experience in Agile and driving multiple scrum teams to scale delivery with global business lines
• Strong awareness of technology and architecture trends and their potential influence and applicability to Nuveen's business and strategic objectives.
• AWS/Azure cloud knowledge & accreditations essential
• Experience of managing and leading significant change
This role requires no regulatory designation .
Nuveen is committed to providing equal opportunity across all employment practices and we believe our employees have a right to a diverse and inclusive workplace.
Nuveen offers support for those who need assistance with our online application process to provide an equal employment opportu nity to all job seekers, including individuals with disabilities. Should you require any accommodation during the selection process p lease contact should you require any assistance .
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Company Overview
Nuveen is the investment management arm of TIAA. It is one of the largest global asset managers with specialist knowledge across a wide array of asset classes, including fixed income, listed equities and alternatives.Nuveen is driven not only by the independent investment processes across the firm, but also the insights, risk management, analytics and other tools and resources a truly world-class platform provides. As a global asset manager, our mission is to work in partnership with our clients to create outcome-focused solutions to help them secure their financial future.For more information about the firm please visit our website at
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