IT Support Engineer 200 daily inside IR35 4 months contract Hybrid working (3 days office based in Manchester) This client is a Non-profit organisation that supports UK government with their Energy and Net Zero goals. This role sits within the Modern workplace team which supports the end users desktop environments. Responsibilities: Provide effective resolution of end user compute issues to a high standard and timely manner for M365 services inc Teams, SharePoint, Exchange, O365 Accurately document user issues using 3rd party ticketing systems e.g. Service Desk plus Configure, monitor and troubleshoot Identity and access management using Microsoft native tools inc Entra, defender etc Configure, monitor and troubleshoot mobile and end user compute devices using Microsoft native tools e.g. Intune Efficiently & effectively processes user and asset lifecycle management tasks Administration of enterprise application assessment and onboarding, inc security reviews, authorisation, and provisioning via SSO/SCIM Administration of wider IT support and governance toolsets inc ZTNA/SASE , backups, automated patching and packaging of business apps Experience required A minimum of 3 years' IT desktop support in an enterprise environment (200+ users) including end user account administration, support, systems & device administration and configuration Regular hands-on use and good knowledge of Microsoft admin centres (Entra, Intune, M365 , exchange, Teams, SharePoint, security) Good written and communication skills
Aug 23, 2026
Contractor
IT Support Engineer 200 daily inside IR35 4 months contract Hybrid working (3 days office based in Manchester) This client is a Non-profit organisation that supports UK government with their Energy and Net Zero goals. This role sits within the Modern workplace team which supports the end users desktop environments. Responsibilities: Provide effective resolution of end user compute issues to a high standard and timely manner for M365 services inc Teams, SharePoint, Exchange, O365 Accurately document user issues using 3rd party ticketing systems e.g. Service Desk plus Configure, monitor and troubleshoot Identity and access management using Microsoft native tools inc Entra, defender etc Configure, monitor and troubleshoot mobile and end user compute devices using Microsoft native tools e.g. Intune Efficiently & effectively processes user and asset lifecycle management tasks Administration of enterprise application assessment and onboarding, inc security reviews, authorisation, and provisioning via SSO/SCIM Administration of wider IT support and governance toolsets inc ZTNA/SASE , backups, automated patching and packaging of business apps Experience required A minimum of 3 years' IT desktop support in an enterprise environment (200+ users) including end user account administration, support, systems & device administration and configuration Regular hands-on use and good knowledge of Microsoft admin centres (Entra, Intune, M365 , exchange, Teams, SharePoint, security) Good written and communication skills
My well established Client is seeking a skilled and enthusiastic IT Support Engineer (1st/2nd Line) to join their IT support team. The ideal candidate will have experience in a Microsoft environment, including proficiency in MS Office 365, IP networking, and Windows operating systems. This role is perfect for a dedicated IT professional with a computer or IT support qualification, who is eager to provide high-quality technical support and resolve a variety of IT issues. Responsibilities: Provide 1st and 2nd line technical support to end-users via phone, email, and in-person. Troubleshoot and resolve issues related to MS Office 365, IP networking, and Windows operating systems. Install, configure, and maintain hardware and software applications. Assist with the setup and maintenance of user accounts and permissions. Monitor and manage IT support tickets, ensuring timely resolution and excellent customer service. Conduct regular system updates and patches to ensure optimal performance and security. Provide technical guidance and support to end-users, helping them navigate IT systems and applications. Document support activities, solutions, and processes in the ticketing system. Collaborate with other IT team members to ensure seamless support and knowledge sharing. Stay updated on the latest industry trends and technologies to continuously improve support services. Requirements: A qualification in Computer Science, Information Technology, or a related field, or equivalent work experience. Proven experience in a 1st/2nd line IT support role. Strong knowledge of MS Office 365, IP networking, and Windows operating systems. Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills, with the ability to provide clear and concise technical support. Ability to manage multiple tasks and priorities in a fast-paced environment. Customer-focused attitude with a commitment to delivering high-quality support. Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or equivalent are a plus. Please send an up to date CV for an immediate response and more information on a great role with a fantastic Client.
Aug 23, 2026
Full time
My well established Client is seeking a skilled and enthusiastic IT Support Engineer (1st/2nd Line) to join their IT support team. The ideal candidate will have experience in a Microsoft environment, including proficiency in MS Office 365, IP networking, and Windows operating systems. This role is perfect for a dedicated IT professional with a computer or IT support qualification, who is eager to provide high-quality technical support and resolve a variety of IT issues. Responsibilities: Provide 1st and 2nd line technical support to end-users via phone, email, and in-person. Troubleshoot and resolve issues related to MS Office 365, IP networking, and Windows operating systems. Install, configure, and maintain hardware and software applications. Assist with the setup and maintenance of user accounts and permissions. Monitor and manage IT support tickets, ensuring timely resolution and excellent customer service. Conduct regular system updates and patches to ensure optimal performance and security. Provide technical guidance and support to end-users, helping them navigate IT systems and applications. Document support activities, solutions, and processes in the ticketing system. Collaborate with other IT team members to ensure seamless support and knowledge sharing. Stay updated on the latest industry trends and technologies to continuously improve support services. Requirements: A qualification in Computer Science, Information Technology, or a related field, or equivalent work experience. Proven experience in a 1st/2nd line IT support role. Strong knowledge of MS Office 365, IP networking, and Windows operating systems. Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills, with the ability to provide clear and concise technical support. Ability to manage multiple tasks and priorities in a fast-paced environment. Customer-focused attitude with a commitment to delivering high-quality support. Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or equivalent are a plus. Please send an up to date CV for an immediate response and more information on a great role with a fantastic Client.
IT Field Engineer / Support Consultant - Based from home and covering areas across Surrey and South London - Permanent role and paying up to £38,600 inclusive of car allowance - Reputable and award winning MSP An award winning IT service provider is looking for an IT Field Consultant to join their team. The successful candidate will manage their time to provide regular onsite IT support to a range of clients and will cover multiple customer sites across Central London, South West London & Surrey. Duties will include: - Attending planned onsite client visitis - Providing 1st and 2nd line desktop support - Escalate any calls to 3rd line teams - Machine set ups - Support and manage customer issues To be considered for this position you will have need to have the following; - Previous experience in IT Helpdesk, Service Desk or Desktop support - Ability to drive to customer sites in the Surrey/London regions - Good knowledge of core Microsoft technologies including; - Windows OS and Office 365 - Exchange, SharePoint and MS Teams - Active Directory and Windows Server - PC hardware setups
Aug 23, 2026
Full time
IT Field Engineer / Support Consultant - Based from home and covering areas across Surrey and South London - Permanent role and paying up to £38,600 inclusive of car allowance - Reputable and award winning MSP An award winning IT service provider is looking for an IT Field Consultant to join their team. The successful candidate will manage their time to provide regular onsite IT support to a range of clients and will cover multiple customer sites across Central London, South West London & Surrey. Duties will include: - Attending planned onsite client visitis - Providing 1st and 2nd line desktop support - Escalate any calls to 3rd line teams - Machine set ups - Support and manage customer issues To be considered for this position you will have need to have the following; - Previous experience in IT Helpdesk, Service Desk or Desktop support - Ability to drive to customer sites in the Surrey/London regions - Good knowledge of core Microsoft technologies including; - Windows OS and Office 365 - Exchange, SharePoint and MS Teams - Active Directory and Windows Server - PC hardware setups
IT Support Engineer Location: Gloucester Salary: Up to £32,000 per annum Position: Permanent, Full-time Our client, an established IT services and managed technology provider, is looking for an IT Support Engineer to join their growing technical team in Gloucester. This is a great opportunity for a capable 1st/2nd Line Engineer who wants to broaden their technical experience and take on more responsibility across Microsoft 365, networking, cloud technologies and infrastructure. Rather than being limited to service desk support, you'll have the opportunity to troubleshoot more complex issues, contribute to technical projects and occasionally visit customer sites to complete installations and resolve problems. What you'll do Provide 1st and 2nd Line technical support across a varied customer base Troubleshoot Microsoft 365, Windows and general infrastructure issues Support Microsoft 365 administration, migrations and deployments Work with Microsoft Intune and modern workplace technologies Diagnose networking issues across IP addressing, routers, switches, Wi-Fi and connectivity Assist with firewall configuration and troubleshooting Support hardware, telecoms and VoIP environments Take ownership of technical issues through to resolution Complete installations, fixes and project work at customer sites when required Contribute to larger technical projects, including Microsoft 365 migrations and infrastructure changes You'll work closely with other engineers in an office-based technical team, sharing knowledge and helping deliver reliable support and project work for customers. What we're looking for We're looking for someone who already has a good grounding in IT support and is ready to develop towards a stronger 2nd Line skill set. Ideally, you'll have: Previous experience in a 1st/2nd Line or 2nd Line IT support position Good knowledge of Microsoft 365 administration and support An understanding of Microsoft Intune and modern workplace technologies Good networking fundamentals, including TCP/IP, DNS, DHCP and routers Experience troubleshooting network and connectivity issues An understanding of firewall configuration and troubleshooting Strong general Windows and hardware troubleshooting skills The confidence to investigate unfamiliar technical problems The ability to manage technical tasks and projects through to completion Previous experience working for an MSP or IT services provider would be particularly valuable, although candidates coming from a strong internal IT support environment will also be considered. Microsoft or networking certifications would be beneficial but aren't essential. The opportunity Our client has been delivering IT and technology services for more than 20 years and supports businesses across a broad range of technologies. The environment goes beyond traditional desktop support, with exposure to areas including: Microsoft 365 and Intune Cloud technologies Networking and Wi-Fi Firewalls and connectivity VoIP and telecoms Cyber security PCs, laptops and wider IT hardware Customer installations and infrastructure projects It's an environment that will suit an engineer who enjoys learning, problem-solving and taking ownership, rather than simply escalating anything outside the standard support process. Why join? Salary up to £32,000, depending on experience Broaden your experience across support, networking, cloud and infrastructure Gain greater exposure to Microsoft 365 and modern workplace technologies Work on customer projects rather than being limited to service desk tickets Develop towards a stronger 2nd Line / Senior Support Engineer position Join an established technical business with a varied customer base Work alongside other engineers in a collaborative, office-based environment If you're an IT Support Engineer looking to build your technical skills, take ownership of more challenging issues and gain exposure to project work, we'd be keen to hear from you. Apply now to find out more about the role and the team.
Aug 22, 2026
Full time
IT Support Engineer Location: Gloucester Salary: Up to £32,000 per annum Position: Permanent, Full-time Our client, an established IT services and managed technology provider, is looking for an IT Support Engineer to join their growing technical team in Gloucester. This is a great opportunity for a capable 1st/2nd Line Engineer who wants to broaden their technical experience and take on more responsibility across Microsoft 365, networking, cloud technologies and infrastructure. Rather than being limited to service desk support, you'll have the opportunity to troubleshoot more complex issues, contribute to technical projects and occasionally visit customer sites to complete installations and resolve problems. What you'll do Provide 1st and 2nd Line technical support across a varied customer base Troubleshoot Microsoft 365, Windows and general infrastructure issues Support Microsoft 365 administration, migrations and deployments Work with Microsoft Intune and modern workplace technologies Diagnose networking issues across IP addressing, routers, switches, Wi-Fi and connectivity Assist with firewall configuration and troubleshooting Support hardware, telecoms and VoIP environments Take ownership of technical issues through to resolution Complete installations, fixes and project work at customer sites when required Contribute to larger technical projects, including Microsoft 365 migrations and infrastructure changes You'll work closely with other engineers in an office-based technical team, sharing knowledge and helping deliver reliable support and project work for customers. What we're looking for We're looking for someone who already has a good grounding in IT support and is ready to develop towards a stronger 2nd Line skill set. Ideally, you'll have: Previous experience in a 1st/2nd Line or 2nd Line IT support position Good knowledge of Microsoft 365 administration and support An understanding of Microsoft Intune and modern workplace technologies Good networking fundamentals, including TCP/IP, DNS, DHCP and routers Experience troubleshooting network and connectivity issues An understanding of firewall configuration and troubleshooting Strong general Windows and hardware troubleshooting skills The confidence to investigate unfamiliar technical problems The ability to manage technical tasks and projects through to completion Previous experience working for an MSP or IT services provider would be particularly valuable, although candidates coming from a strong internal IT support environment will also be considered. Microsoft or networking certifications would be beneficial but aren't essential. The opportunity Our client has been delivering IT and technology services for more than 20 years and supports businesses across a broad range of technologies. The environment goes beyond traditional desktop support, with exposure to areas including: Microsoft 365 and Intune Cloud technologies Networking and Wi-Fi Firewalls and connectivity VoIP and telecoms Cyber security PCs, laptops and wider IT hardware Customer installations and infrastructure projects It's an environment that will suit an engineer who enjoys learning, problem-solving and taking ownership, rather than simply escalating anything outside the standard support process. Why join? Salary up to £32,000, depending on experience Broaden your experience across support, networking, cloud and infrastructure Gain greater exposure to Microsoft 365 and modern workplace technologies Work on customer projects rather than being limited to service desk tickets Develop towards a stronger 2nd Line / Senior Support Engineer position Join an established technical business with a varied customer base Work alongside other engineers in a collaborative, office-based environment If you're an IT Support Engineer looking to build your technical skills, take ownership of more challenging issues and gain exposure to project work, we'd be keen to hear from you. Apply now to find out more about the role and the team.
Baltic Recruitment Services Ltd
North Shields, Tyne And Wear
Baltic Recruitment are delighted to be continuing our partnership with OsecoElfab, a global manufacturer specialising in engineered rupture discs and explosion venting solutions for high-hazard industrial environments to assist with their search for a IT Support Technician(2nd/3rd Line). Overall Purpose: You will serve as a catalyst for change, driving the implementation of new digital solutions across the organization. In this role, you will take a hands-on approach to providing technical support for client-side devices and software, while also having the opportunity to engage with network infrastructure components like switches and servers. By leading projects and fostering user engagement, you will contribute to enhancing user experiences and the overall technological landscape. This role includes a combination of higher-level technical support and basic Tier I responsibilities. The technician will be responsible for troubleshooting, supporting, and configuring various IT systems while ensuring the smooth operation of day-to-day IT functions. You will also contribute to the ongoing improvement of IT processes and solutions, handling everything past Tier I up to Tier III for support. Key Duties: Provide Tier II / Tier III technical support across multiple departments. Perform both basic Tier I and more advanced troubleshooting to resolve IT-related issues. Administer and support systems, including Active Directory, domain trusts, SharePoint, and network infrastructure. Handle desktop, server, wireless, and network-related issues, ensuring system uptime and performance. Assist in imaging and deployment of desktops, laptops, and other devices. Collaborate with cross-functional teams to ensure seamless IT operations and user satisfaction. Create and maintain documentation for IT procedures and systems. Participate in projects to implement new technologies and improve current systems, including virtualization technologies. Train junior staff on IT processes and tools as needed. Manage incidents, service requests, and changes using the company's helpdesk system. Key Requirements: Proven experience in a Tier II or Tier III support role. Strong knowledge of Active Directory, including domain trusts and group policies. Proficiency with network troubleshooting and administration, including wireless technologies. Proficiency in server log monitoring to ensure proactive maintenance and troubleshooting. Experience in desktop and laptop imaging solutions (no specific tool required, training will be provided). Proficiency in managing and supporting Microsoft technologies, including SharePoint. Ability to manage multiple priorities, tasks, and incidents while maintaining attention to detail. Familiarity with VMware virtualization. Excellent communication and problem-solving skills. The Package: Competitive salary on offer, depending on level of experience. 37.5 hours per week, Monday-Friday. Company pension scheme. Private health care. Life assurance. Quarterly bonus scheme potential. Additional benefits.
Aug 22, 2026
Full time
Baltic Recruitment are delighted to be continuing our partnership with OsecoElfab, a global manufacturer specialising in engineered rupture discs and explosion venting solutions for high-hazard industrial environments to assist with their search for a IT Support Technician(2nd/3rd Line). Overall Purpose: You will serve as a catalyst for change, driving the implementation of new digital solutions across the organization. In this role, you will take a hands-on approach to providing technical support for client-side devices and software, while also having the opportunity to engage with network infrastructure components like switches and servers. By leading projects and fostering user engagement, you will contribute to enhancing user experiences and the overall technological landscape. This role includes a combination of higher-level technical support and basic Tier I responsibilities. The technician will be responsible for troubleshooting, supporting, and configuring various IT systems while ensuring the smooth operation of day-to-day IT functions. You will also contribute to the ongoing improvement of IT processes and solutions, handling everything past Tier I up to Tier III for support. Key Duties: Provide Tier II / Tier III technical support across multiple departments. Perform both basic Tier I and more advanced troubleshooting to resolve IT-related issues. Administer and support systems, including Active Directory, domain trusts, SharePoint, and network infrastructure. Handle desktop, server, wireless, and network-related issues, ensuring system uptime and performance. Assist in imaging and deployment of desktops, laptops, and other devices. Collaborate with cross-functional teams to ensure seamless IT operations and user satisfaction. Create and maintain documentation for IT procedures and systems. Participate in projects to implement new technologies and improve current systems, including virtualization technologies. Train junior staff on IT processes and tools as needed. Manage incidents, service requests, and changes using the company's helpdesk system. Key Requirements: Proven experience in a Tier II or Tier III support role. Strong knowledge of Active Directory, including domain trusts and group policies. Proficiency with network troubleshooting and administration, including wireless technologies. Proficiency in server log monitoring to ensure proactive maintenance and troubleshooting. Experience in desktop and laptop imaging solutions (no specific tool required, training will be provided). Proficiency in managing and supporting Microsoft technologies, including SharePoint. Ability to manage multiple priorities, tasks, and incidents while maintaining attention to detail. Familiarity with VMware virtualization. Excellent communication and problem-solving skills. The Package: Competitive salary on offer, depending on level of experience. 37.5 hours per week, Monday-Friday. Company pension scheme. Private health care. Life assurance. Quarterly bonus scheme potential. Additional benefits.
IT Support Analyst MacOS / Apple Devices We are seeking an experienced and proactive Support Analyst to join our IT team. This role is ideal for someone with strong hands-on experience supporting MacOS environments, Apple devices, and modern workplace technologies. Key Responsibilities Provide end-user support and administration for MacOS, Apple laptops, and mobile devices Configure, deploy, and manage Apple hardware across the business Support modern workplace and endpoint management solutions Troubleshoot hardware, software, connectivity, and user-related issues Assist with networking support including Wi-Fi, VPNs, DNS, DHCP, and endpoint connectivity Support device security, patching, compliance, and asset management Collaborate with infrastructure and security teams on projects and improvements Deliver excellent customer service and technical support to users at all levels Skills & Experience Required Proven experience in an EUC / Desktop Support / Endpoint Engineering role Strong knowledge of MacOS and Apple ecosystem devices Experience supporting laptops, desktops, and mobile devices in enterprise environments Understanding of networking fundamentals and troubleshooting Experience with MDM tools such as Jamf, Intune, or Kandji is highly desirable Excellent communication and problem-solving skills Desirable Skills Apple certifications or relevant technical certifications Scripting or automation knowledge (Bash, PowerShell, or similar)
Aug 22, 2026
Full time
IT Support Analyst MacOS / Apple Devices We are seeking an experienced and proactive Support Analyst to join our IT team. This role is ideal for someone with strong hands-on experience supporting MacOS environments, Apple devices, and modern workplace technologies. Key Responsibilities Provide end-user support and administration for MacOS, Apple laptops, and mobile devices Configure, deploy, and manage Apple hardware across the business Support modern workplace and endpoint management solutions Troubleshoot hardware, software, connectivity, and user-related issues Assist with networking support including Wi-Fi, VPNs, DNS, DHCP, and endpoint connectivity Support device security, patching, compliance, and asset management Collaborate with infrastructure and security teams on projects and improvements Deliver excellent customer service and technical support to users at all levels Skills & Experience Required Proven experience in an EUC / Desktop Support / Endpoint Engineering role Strong knowledge of MacOS and Apple ecosystem devices Experience supporting laptops, desktops, and mobile devices in enterprise environments Understanding of networking fundamentals and troubleshooting Experience with MDM tools such as Jamf, Intune, or Kandji is highly desirable Excellent communication and problem-solving skills Desirable Skills Apple certifications or relevant technical certifications Scripting or automation knowledge (Bash, PowerShell, or similar)
We are recruiting a Technical Infrastructure Analyst to join the IT function of a leading national commercial services organisation that forms part of a major European group. This is a broad, hands on technical position supporting the Windows, Microsoft Azure and Remote Desktop environments underpinning business critical services across the UK. You will combine day to day technical support with infrastructure improvement and project delivery. The role would suit an experienced Infrastructure Analyst or 3rd Line Engineer who enjoys working across both cloud and on premises technology rather than specialising exclusively in one area. The role Working closely with UK stakeholders and the wider European IT function, you will help maintain the availability, performance and resilience of the organisation's core systems and infrastructure. Your responsibilities will include: Supporting and maintaining Windows Server and Microsoft Azure environments Configuring, supporting and troubleshooting Remote Desktop Services Administering Azure services, including Entra ID and Identity and Access Management Supporting Azure networking, automation and storage Investigating and resolving complex incidents, service requests and system alerts Using PowerShell and other scripting tools to automate administrative tasks Monitoring systems and ensuring services operate within agreed SLAs Identifying recurring problems and documenting technical fixes and work instructions Supporting disaster recovery and business continuity planning Contributing to infrastructure upgrades and the implementation of new platforms Acting as a technical resource within projects relating to your areas of expertise Translating business requirements and operational issues into practical technical solutions Supporting application super users and resolving underlying technical issues Maintaining IT processes and supporting continual service improvement Building effective relationships with technical and business colleagues across the UK and Europe Experience Required The successful candidate will have hands-on experience across: Windows Server architecture and administration Microsoft Azure administration Entra ID, identity and access management Remote Desktop Services configuration and support Azure networking, automation or storage PowerShell, VBScript or comparable scripting technologies Network protocols and troubleshooting Disaster recovery and business continuity Incident, problem and change management within an ITIL environment You do not need to be an expert across every technology. However, you should possess strong Windows and Azure foundations, confidence troubleshooting complex technical issues and the ability to learn unfamiliar systems. Experience in any of the following would be advantageous: Microsoft Intune and mobile device management Azure Data Factory Meraki networking, including design, implementation or support About you You will be a practical and curious technical professional who is comfortable taking ownership of problems through to resolution. You should be able to balance reactive support with planned project work and communicate clearly with both technical specialists and business users. This is an excellent opportunity for someone seeking a varied infrastructure role offering exposure to business critical systems, Azure technologies, automation and projects within an international organisation. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Aug 22, 2026
Full time
We are recruiting a Technical Infrastructure Analyst to join the IT function of a leading national commercial services organisation that forms part of a major European group. This is a broad, hands on technical position supporting the Windows, Microsoft Azure and Remote Desktop environments underpinning business critical services across the UK. You will combine day to day technical support with infrastructure improvement and project delivery. The role would suit an experienced Infrastructure Analyst or 3rd Line Engineer who enjoys working across both cloud and on premises technology rather than specialising exclusively in one area. The role Working closely with UK stakeholders and the wider European IT function, you will help maintain the availability, performance and resilience of the organisation's core systems and infrastructure. Your responsibilities will include: Supporting and maintaining Windows Server and Microsoft Azure environments Configuring, supporting and troubleshooting Remote Desktop Services Administering Azure services, including Entra ID and Identity and Access Management Supporting Azure networking, automation and storage Investigating and resolving complex incidents, service requests and system alerts Using PowerShell and other scripting tools to automate administrative tasks Monitoring systems and ensuring services operate within agreed SLAs Identifying recurring problems and documenting technical fixes and work instructions Supporting disaster recovery and business continuity planning Contributing to infrastructure upgrades and the implementation of new platforms Acting as a technical resource within projects relating to your areas of expertise Translating business requirements and operational issues into practical technical solutions Supporting application super users and resolving underlying technical issues Maintaining IT processes and supporting continual service improvement Building effective relationships with technical and business colleagues across the UK and Europe Experience Required The successful candidate will have hands-on experience across: Windows Server architecture and administration Microsoft Azure administration Entra ID, identity and access management Remote Desktop Services configuration and support Azure networking, automation or storage PowerShell, VBScript or comparable scripting technologies Network protocols and troubleshooting Disaster recovery and business continuity Incident, problem and change management within an ITIL environment You do not need to be an expert across every technology. However, you should possess strong Windows and Azure foundations, confidence troubleshooting complex technical issues and the ability to learn unfamiliar systems. Experience in any of the following would be advantageous: Microsoft Intune and mobile device management Azure Data Factory Meraki networking, including design, implementation or support About you You will be a practical and curious technical professional who is comfortable taking ownership of problems through to resolution. You should be able to balance reactive support with planned project work and communicate clearly with both technical specialists and business users. This is an excellent opportunity for someone seeking a varied infrastructure role offering exposure to business critical systems, Azure technologies, automation and projects within an international organisation. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
UK Power Networks (Operations) Ltd
Ipswich, Suffolk
IS End-user Computing Support Engineer Permanent Ipswich office based 57,000 + 7.5% bonus Closing date: 04/09/2026 Are you an experienced End User Computing professional who enjoys solving technical problems, supporting business-critical teams and delivering excellent customer service? UK Power Networks is looking for an IS End-user Computing Support Engineer to provide high-quality technical support across the business from our Ipswich office. In this permanent role, you will deliver deskside and remote IT support for colleagues, senior stakeholders and operational teams. You will resolve incidents and service requests, support laptops, desktops, mobile and field devices, printers, meeting room technology, Teams, Outlook, Exchange and business applications, while ensuring users are kept informed and issues are managed through to resolution. You will also help build and configure devices, support user access requests, maintain accurate records in ITSM tools, contribute to endpoint compliance and security activity, and work with internal resolver groups and third-party suppliers to progress technical issues. The role offers variety, ownership and the opportunity to support key business departments including Control and Dispatch and the Service Delivery Contact Centre. This is a chance to join a supportive End User Computing team where your technical expertise, communication skills and ownership mindset will make a visible impact. You will be trusted to support critical services, contribute to technology implementations, help users adopt new tools and improve the overall end user experience. We are looking for someone with experience supporting desktop systems, hardware, Microsoft 365, Windows 10/11, Teams, Outlook/Exchange, Active Directory or Entra ID, endpoint management tools such as Intune or SCCM, mobile device management and ITSM processes. A degree in computer science or equivalent experience is required, along with at least one relevant certification such as MCSA, A+, Network+ or Security+. You will also receive a competitive reward package including 25 days' annual leave plus bank holidays, a personal pension plan with employer contributions, tax-efficient benefits such as Cycle to Work, Home & Tech and Green Car Leasing schemes, occupational health support, an Employee Assistance Programme, discounted gym membership and access to the Switched On retail discount scheme. If you are customer-focused, technically confident and ready to take ownership of varied end user support challenges, we would like to hear from you. Apply by 04/09/2026 to be considered for this permanent IS End-user Computing Support Engineer opportunity in Ipswich. For more information and to view the full job description please click apply! If you have any queries in connection to this vacancy or your application, please contact us at quoting the vacancy reference number and a member of the team will get in touch with you as soon as possible.
Aug 22, 2026
Full time
IS End-user Computing Support Engineer Permanent Ipswich office based 57,000 + 7.5% bonus Closing date: 04/09/2026 Are you an experienced End User Computing professional who enjoys solving technical problems, supporting business-critical teams and delivering excellent customer service? UK Power Networks is looking for an IS End-user Computing Support Engineer to provide high-quality technical support across the business from our Ipswich office. In this permanent role, you will deliver deskside and remote IT support for colleagues, senior stakeholders and operational teams. You will resolve incidents and service requests, support laptops, desktops, mobile and field devices, printers, meeting room technology, Teams, Outlook, Exchange and business applications, while ensuring users are kept informed and issues are managed through to resolution. You will also help build and configure devices, support user access requests, maintain accurate records in ITSM tools, contribute to endpoint compliance and security activity, and work with internal resolver groups and third-party suppliers to progress technical issues. The role offers variety, ownership and the opportunity to support key business departments including Control and Dispatch and the Service Delivery Contact Centre. This is a chance to join a supportive End User Computing team where your technical expertise, communication skills and ownership mindset will make a visible impact. You will be trusted to support critical services, contribute to technology implementations, help users adopt new tools and improve the overall end user experience. We are looking for someone with experience supporting desktop systems, hardware, Microsoft 365, Windows 10/11, Teams, Outlook/Exchange, Active Directory or Entra ID, endpoint management tools such as Intune or SCCM, mobile device management and ITSM processes. A degree in computer science or equivalent experience is required, along with at least one relevant certification such as MCSA, A+, Network+ or Security+. You will also receive a competitive reward package including 25 days' annual leave plus bank holidays, a personal pension plan with employer contributions, tax-efficient benefits such as Cycle to Work, Home & Tech and Green Car Leasing schemes, occupational health support, an Employee Assistance Programme, discounted gym membership and access to the Switched On retail discount scheme. If you are customer-focused, technically confident and ready to take ownership of varied end user support challenges, we would like to hear from you. Apply by 04/09/2026 to be considered for this permanent IS End-user Computing Support Engineer opportunity in Ipswich. For more information and to view the full job description please click apply! If you have any queries in connection to this vacancy or your application, please contact us at quoting the vacancy reference number and a member of the team will get in touch with you as soon as possible.
Job Title: End User Device (EUD) Engineer Location: Kidlington Contract Type: Temporary Contract Length: 6 months Daily Rate: 250.00 (Umbrella) Working Pattern: Full Time Driving Required: Yes Please do note this role is subject to Police Vetting Checks and will need to have been within the UK Continually for a minimum of 5 years Are you an enthusiastic EUD Engineer ready to make a difference in public services? Our client Thames Valley Police are on the lookout for a dedicated individual to join their team and deliver exceptional support for end-user devices. If you have a knack for troubleshooting, a passion for customer service, and the ability to work collaboratively across teams, we want to hear from you! About the Role: As an EUD Engineer, your primary mission will be to provide top-notch support to our forces user base. Your contribution will ensure a seamless experience, helping to minimize disruptions and maintain high service standards. Here's what you'll be doing: Deliver Excellent Customer Experience: Provide timely and effective support to users, minimizing service disruptions. Troubleshoot and Resolve Issues: Address EUD incidents, requests, and problems within agreed Service Level Agreements. You'll identify trends and proactively raise issues. Documentation Management: Keep the EUD Senior Engineer informed about necessary changes to documentation and knowledge articles. Proactive Service Support: Help manage schedules for moves, projects, and tech provisions. Performance Monitoring: Ensure services meet Key Performance Indicators, User Experience Agreements, and Service Level Agreements. Governance Focus: Adhere to processes and procedures with a strong emphasis on asset management. Continuous Improvement: Identify service enhancements and report them to the EUD Senior Engineers. What We're Looking For: To thrive in this role, you'll need: Experience in ICT Operational Delivery: Previous experience in a similar environment is essential. Technical Proficiency: Proven ability to support Windows 10, smartphones, laptops, and desktops. Problem-Solving Skills: Experience in resolving incidents, requests, and problems effectively. Customer-Centric Approach: A strong ethos for delivering excellent customer experiences. Documentation Skills: Proven experience in creating procedure and knowledge base documentation. Strong Troubleshooting Skills: The ability to diagnose and resolve issues efficiently. Flexibility to Travel: A full UK driving licence is essential, as you may be required to work across multiple locations. Note: Candidates will be required to undertake a Basic Driving Assessment as part of the application process. We can't wait to see what you bring to the team! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Aug 22, 2026
Seasonal
Job Title: End User Device (EUD) Engineer Location: Kidlington Contract Type: Temporary Contract Length: 6 months Daily Rate: 250.00 (Umbrella) Working Pattern: Full Time Driving Required: Yes Please do note this role is subject to Police Vetting Checks and will need to have been within the UK Continually for a minimum of 5 years Are you an enthusiastic EUD Engineer ready to make a difference in public services? Our client Thames Valley Police are on the lookout for a dedicated individual to join their team and deliver exceptional support for end-user devices. If you have a knack for troubleshooting, a passion for customer service, and the ability to work collaboratively across teams, we want to hear from you! About the Role: As an EUD Engineer, your primary mission will be to provide top-notch support to our forces user base. Your contribution will ensure a seamless experience, helping to minimize disruptions and maintain high service standards. Here's what you'll be doing: Deliver Excellent Customer Experience: Provide timely and effective support to users, minimizing service disruptions. Troubleshoot and Resolve Issues: Address EUD incidents, requests, and problems within agreed Service Level Agreements. You'll identify trends and proactively raise issues. Documentation Management: Keep the EUD Senior Engineer informed about necessary changes to documentation and knowledge articles. Proactive Service Support: Help manage schedules for moves, projects, and tech provisions. Performance Monitoring: Ensure services meet Key Performance Indicators, User Experience Agreements, and Service Level Agreements. Governance Focus: Adhere to processes and procedures with a strong emphasis on asset management. Continuous Improvement: Identify service enhancements and report them to the EUD Senior Engineers. What We're Looking For: To thrive in this role, you'll need: Experience in ICT Operational Delivery: Previous experience in a similar environment is essential. Technical Proficiency: Proven ability to support Windows 10, smartphones, laptops, and desktops. Problem-Solving Skills: Experience in resolving incidents, requests, and problems effectively. Customer-Centric Approach: A strong ethos for delivering excellent customer experiences. Documentation Skills: Proven experience in creating procedure and knowledge base documentation. Strong Troubleshooting Skills: The ability to diagnose and resolve issues efficiently. Flexibility to Travel: A full UK driving licence is essential, as you may be required to work across multiple locations. Note: Candidates will be required to undertake a Basic Driving Assessment as part of the application process. We can't wait to see what you bring to the team! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
3rd Line Support Engineer Location: Worcester, Worcestershire Salary: £45,000-£50,000 DOE Benefits: 25 days' holiday + bank holidays, funded certifications, pension, volunteering days, free parking and career progression Our client, a growing UK technology and managed services organisation, is looking for an experienced 3rd Line Engineer to join its technical team in Worcester. This is a great opportunity for someone who enjoys getting stuck into complex technical challenges, working across modern Microsoft technologies and taking real ownership of issues through to resolution. You'll act as a senior technical escalation point, supporting a varied customer base across Microsoft 365, Azure, networking, infrastructure and cyber security, while also getting involved in migrations, projects and service improvements. What you'll do Take ownership of complex 3rd line incidents and technical escalations through to resolution Troubleshoot Microsoft 365, Azure, Windows Server, networking and infrastructure issues Support and administer Microsoft 365 environments across multiple customers Contribute to cloud migrations, infrastructure upgrades and wider technical projects Support major incidents and help restore services quickly and effectively Mentor 1st and 2nd Line Engineers and share technical knowledge across the team Identify opportunities to improve reliability, automation, documentation and service delivery Work with customers, internal technical teams and third-party suppliers to resolve issues Carry out occasional customer-site visits for installations, projects and technical support You'll work closely with Helpdesk, Field and Project Engineers alongside technical management, giving you the opportunity to influence both day-to-day support and the wider technical service. What we're looking for You'll ideally have proven experience working at 3rd Line level within an MSP environment, with strong technical knowledge across: Microsoft 365: Exchange Online, Intune, Entra ID, Teams, SharePoint, OneDrive and Defender Azure: Azure administration, Virtual Machines, Azure Virtual Desktop, Backup and Storage Infrastructure: Windows Server, Active Directory, Group Policy and virtualisation Networking: TCP/IP, DNS, DHCP, VLANs, VPNs, firewalls, switching and routing Security: Endpoint protection, Microsoft security technologies, email security, backup and disaster recovery Experience delivering Microsoft 365 migrations and infrastructure projects Experience with PowerShell, 3CX/VoIP, Linux, AWS or relevant Microsoft/CompTIA certifications would be advantageous, but isn't essential. You'll also need strong problem-solving and communication skills, with the confidence to take ownership of difficult technical issues and work effectively during major incidents. A full UK driving licence and access to your own vehicle are required due to occasional customer visits. Why join? £45,000-£50,000 salary, depending on experience Company-funded Microsoft and industry certifications Clear opportunities for technical development and career progression 25 days' holiday plus bank holidays Two additional paid charity volunteering days each year Pension scheme Free on-site parking Exposure to a broad range of customers, technologies and technical environments Hands-on involvement in challenging infrastructure and cloud projects Supportive technical team where you can contribute ideas and influence improvements This is an opportunity to become a key senior technical resource within a growing technology business, rather than simply working through support tickets. Apply now if you're an experienced 3rd Line Engineer looking for more ownership, technical variety and the opportunity to develop your career within a modern MSP environment.
Aug 21, 2026
Full time
3rd Line Support Engineer Location: Worcester, Worcestershire Salary: £45,000-£50,000 DOE Benefits: 25 days' holiday + bank holidays, funded certifications, pension, volunteering days, free parking and career progression Our client, a growing UK technology and managed services organisation, is looking for an experienced 3rd Line Engineer to join its technical team in Worcester. This is a great opportunity for someone who enjoys getting stuck into complex technical challenges, working across modern Microsoft technologies and taking real ownership of issues through to resolution. You'll act as a senior technical escalation point, supporting a varied customer base across Microsoft 365, Azure, networking, infrastructure and cyber security, while also getting involved in migrations, projects and service improvements. What you'll do Take ownership of complex 3rd line incidents and technical escalations through to resolution Troubleshoot Microsoft 365, Azure, Windows Server, networking and infrastructure issues Support and administer Microsoft 365 environments across multiple customers Contribute to cloud migrations, infrastructure upgrades and wider technical projects Support major incidents and help restore services quickly and effectively Mentor 1st and 2nd Line Engineers and share technical knowledge across the team Identify opportunities to improve reliability, automation, documentation and service delivery Work with customers, internal technical teams and third-party suppliers to resolve issues Carry out occasional customer-site visits for installations, projects and technical support You'll work closely with Helpdesk, Field and Project Engineers alongside technical management, giving you the opportunity to influence both day-to-day support and the wider technical service. What we're looking for You'll ideally have proven experience working at 3rd Line level within an MSP environment, with strong technical knowledge across: Microsoft 365: Exchange Online, Intune, Entra ID, Teams, SharePoint, OneDrive and Defender Azure: Azure administration, Virtual Machines, Azure Virtual Desktop, Backup and Storage Infrastructure: Windows Server, Active Directory, Group Policy and virtualisation Networking: TCP/IP, DNS, DHCP, VLANs, VPNs, firewalls, switching and routing Security: Endpoint protection, Microsoft security technologies, email security, backup and disaster recovery Experience delivering Microsoft 365 migrations and infrastructure projects Experience with PowerShell, 3CX/VoIP, Linux, AWS or relevant Microsoft/CompTIA certifications would be advantageous, but isn't essential. You'll also need strong problem-solving and communication skills, with the confidence to take ownership of difficult technical issues and work effectively during major incidents. A full UK driving licence and access to your own vehicle are required due to occasional customer visits. Why join? £45,000-£50,000 salary, depending on experience Company-funded Microsoft and industry certifications Clear opportunities for technical development and career progression 25 days' holiday plus bank holidays Two additional paid charity volunteering days each year Pension scheme Free on-site parking Exposure to a broad range of customers, technologies and technical environments Hands-on involvement in challenging infrastructure and cloud projects Supportive technical team where you can contribute ideas and influence improvements This is an opportunity to become a key senior technical resource within a growing technology business, rather than simply working through support tickets. Apply now if you're an experienced 3rd Line Engineer looking for more ownership, technical variety and the opportunity to develop your career within a modern MSP environment.
3rd Line Infrastructure Engineer My mulit award winning and very well established client, is in need of a fully office-based, 3rd Line IT Infrastructure Engineer position located in Norwich City Centre You will be the highest tier of internal technical support, responsible for maintaining, securing, and innovating the company s core infrastructure. Norwich City Centre. Parking : Free daily parking. Hours 9-5, Mon-Fri. Time Off : 25 days holiday + bank holidays + up to 3 long service days + your birthday off. Health & Wellbeing : 24/7 private GP access (GP24), Life Insurance, and an Employee Assistance Programme. Commuting & Facilities : Free private parking, EV charging stations, cycle/locker rooms, and discounted local bus travel. Office Perks : Fully air-conditioned workspace, free Monday treats Core Technical Requirements To be successful in this role, you must have strong hands-on experience with: Virtualisation : Managing and configuring virtualised server environments. Microsoft Ecosystem : Administering Windows Servers, Desktop OS, Active Directory, and Group Policies. Networking : Configuring and troubleshooting routers, switches, firewalls, VLANs, and IP routing. Cloud Support : Managing cloud-based Microsoft Office 365 email environments. Operational Expectations No Remote Work : The role is strictly 100% on-site at the Norwich office. Working Hours : Full-time, 37.5 hours per week, Monday to Friday. On-Call/Flexibility : You must be willing to perform out-of-hours maintenance when needed. Right to Work : You must already possess the right to work in the UK, as sponsorship is not available. 3rd Line Infrastructure Engineer
Aug 21, 2026
Full time
3rd Line Infrastructure Engineer My mulit award winning and very well established client, is in need of a fully office-based, 3rd Line IT Infrastructure Engineer position located in Norwich City Centre You will be the highest tier of internal technical support, responsible for maintaining, securing, and innovating the company s core infrastructure. Norwich City Centre. Parking : Free daily parking. Hours 9-5, Mon-Fri. Time Off : 25 days holiday + bank holidays + up to 3 long service days + your birthday off. Health & Wellbeing : 24/7 private GP access (GP24), Life Insurance, and an Employee Assistance Programme. Commuting & Facilities : Free private parking, EV charging stations, cycle/locker rooms, and discounted local bus travel. Office Perks : Fully air-conditioned workspace, free Monday treats Core Technical Requirements To be successful in this role, you must have strong hands-on experience with: Virtualisation : Managing and configuring virtualised server environments. Microsoft Ecosystem : Administering Windows Servers, Desktop OS, Active Directory, and Group Policies. Networking : Configuring and troubleshooting routers, switches, firewalls, VLANs, and IP routing. Cloud Support : Managing cloud-based Microsoft Office 365 email environments. Operational Expectations No Remote Work : The role is strictly 100% on-site at the Norwich office. Working Hours : Full-time, 37.5 hours per week, Monday to Friday. On-Call/Flexibility : You must be willing to perform out-of-hours maintenance when needed. Right to Work : You must already possess the right to work in the UK, as sponsorship is not available. 3rd Line Infrastructure Engineer
About Arup Dedicated to sustainable development, Arup is a collective of designers, consultants and experts working globally. At Arup you will have the opportunity to collaborate on ambitious projects - delivering remarkable outcomes for clients and communities, and to do socially useful work that has meaning. Arup's purpose, shared values and collaborative approach has set it apart for over 75 years click apply for full job details
Aug 21, 2026
Contractor
About Arup Dedicated to sustainable development, Arup is a collective of designers, consultants and experts working globally. At Arup you will have the opportunity to collaborate on ambitious projects - delivering remarkable outcomes for clients and communities, and to do socially useful work that has meaning. Arup's purpose, shared values and collaborative approach has set it apart for over 75 years click apply for full job details
IT Support Technician £30,000 - £38,000 Stoke-on-Trent Office Based "More than just another support role". Some IT support jobs are all about keeping things running This one is about helping shape what's next. You'll join a successful, family-owned engineering group that's grown rapidly over the last few years and is investing heavily in its technology, systems and infrastructure. With multiple businesses coming together under one roof, there's plenty to improve, plenty to learn and genuine opportunities to make your mark. If you're looking for a role where you can grow into infrastructure, projects and, ultimately, a more senior IT position, keep reading. What's in it for you? £30,000 - £38,000 salary Join a growing business where IT is becoming increasingly important Broad exposure across Microsoft 365, Windows, networking, infrastructure and business systems Work alongside trusted external technology partners on exciting improvement projects Clear opportunity to develop into a more senior infrastructure-focused role over time What you'll be doing You'll become the go-to person for day-to-day IT support across the business, helping colleagues with everything from desktop issues and Microsoft 365 through to networking, device management and infrastructure administration. Alongside supporting users, you'll help improve the IT environment. That includes strengthening Microsoft 365, Active Directory and endpoint management, supporting technology projects, improving documentation, and bringing greater structure to the way IT is delivered. You'll also work closely with specialist partners on projects including Microsoft 365 improvements, SharePoint, infrastructure and wider business systems. What you'll bring Experience in a 1st and 2nd line IT support role Good knowledge of Microsoft 365, Windows and Active Directory Experience supporting desktops, laptops and end users Understanding of networking fundamentals A proactive attitude and a genuine desire to keep learning Strong communication skills and an approachable, customer-focused personality Why this role? This isn't an organisation with a large IT department where you'll become just another number. It's a business where you'll be trusted, supported and given the chance to grow alongside the company. Today, you'll be solving problems and supporting users. Tomorrow, you could be leading projects, taking ownership of infrastructure, and helping shape the future of IT across the entire group. Interested? Send your CV to bob com
Aug 21, 2026
Full time
IT Support Technician £30,000 - £38,000 Stoke-on-Trent Office Based "More than just another support role". Some IT support jobs are all about keeping things running This one is about helping shape what's next. You'll join a successful, family-owned engineering group that's grown rapidly over the last few years and is investing heavily in its technology, systems and infrastructure. With multiple businesses coming together under one roof, there's plenty to improve, plenty to learn and genuine opportunities to make your mark. If you're looking for a role where you can grow into infrastructure, projects and, ultimately, a more senior IT position, keep reading. What's in it for you? £30,000 - £38,000 salary Join a growing business where IT is becoming increasingly important Broad exposure across Microsoft 365, Windows, networking, infrastructure and business systems Work alongside trusted external technology partners on exciting improvement projects Clear opportunity to develop into a more senior infrastructure-focused role over time What you'll be doing You'll become the go-to person for day-to-day IT support across the business, helping colleagues with everything from desktop issues and Microsoft 365 through to networking, device management and infrastructure administration. Alongside supporting users, you'll help improve the IT environment. That includes strengthening Microsoft 365, Active Directory and endpoint management, supporting technology projects, improving documentation, and bringing greater structure to the way IT is delivered. You'll also work closely with specialist partners on projects including Microsoft 365 improvements, SharePoint, infrastructure and wider business systems. What you'll bring Experience in a 1st and 2nd line IT support role Good knowledge of Microsoft 365, Windows and Active Directory Experience supporting desktops, laptops and end users Understanding of networking fundamentals A proactive attitude and a genuine desire to keep learning Strong communication skills and an approachable, customer-focused personality Why this role? This isn't an organisation with a large IT department where you'll become just another number. It's a business where you'll be trusted, supported and given the chance to grow alongside the company. Today, you'll be solving problems and supporting users. Tomorrow, you could be leading projects, taking ownership of infrastructure, and helping shape the future of IT across the entire group. Interested? Send your CV to bob com
ICT Technician Richmond Upon Thames We are looking for a skilled ICT Technician to join a busy MSP around the Surrey / Middlesex area. This role would suit someone with experience supporting IT either within a school environment or an MSP, who enjoys taking ownership of technical issues and delivering reliable solutions. You'll be responsible for keeping systems running smoothly while also help the school to get the most out of its ICT. From supporting staff and students to maintaining hardware and applications, your work will directly contribute to creating an effective learning environment. Key responsibilities: Act as the main onsite contact for IT, providing responsive 1st/2nd line support to staff and students Troubleshoot and resolve technical issues across desktops, laptops, tablets, printers, projectors, AV equipment and more Install, configure and upgrade hardware and software across the school network Support and maintain core systems, with a strong focus on Microsoft Office 365 and commonly used education applications Work proactively with stakeholders to identify improvements in ICT provision Communicate technical solutions clearly and effectively to non-technical users Key Requirements: Experience in a similar ICT Technician, 1st/2nd Line Engineer role - ideally within an education MSP or directly in a school environment Strong knowledge of Microsoft Office 365 and Windows operating systems Good understanding of common user applications and networked systems Confident troubleshooting skills with the ability to work independently under pressure Excellent communication and organisation skills, with a customer-first approach Please apply for immediate consideration, my client is wanting to start the interview process asap!
Aug 21, 2026
Full time
ICT Technician Richmond Upon Thames We are looking for a skilled ICT Technician to join a busy MSP around the Surrey / Middlesex area. This role would suit someone with experience supporting IT either within a school environment or an MSP, who enjoys taking ownership of technical issues and delivering reliable solutions. You'll be responsible for keeping systems running smoothly while also help the school to get the most out of its ICT. From supporting staff and students to maintaining hardware and applications, your work will directly contribute to creating an effective learning environment. Key responsibilities: Act as the main onsite contact for IT, providing responsive 1st/2nd line support to staff and students Troubleshoot and resolve technical issues across desktops, laptops, tablets, printers, projectors, AV equipment and more Install, configure and upgrade hardware and software across the school network Support and maintain core systems, with a strong focus on Microsoft Office 365 and commonly used education applications Work proactively with stakeholders to identify improvements in ICT provision Communicate technical solutions clearly and effectively to non-technical users Key Requirements: Experience in a similar ICT Technician, 1st/2nd Line Engineer role - ideally within an education MSP or directly in a school environment Strong knowledge of Microsoft Office 365 and Windows operating systems Good understanding of common user applications and networked systems Confident troubleshooting skills with the ability to work independently under pressure Excellent communication and organisation skills, with a customer-first approach Please apply for immediate consideration, my client is wanting to start the interview process asap!
IT Support Engineer Location: Clacton-on-Sea Salary: Up to £30,000 Type: Full-Time Permanent A growing IT services provider based in Clacton-on-Sea is looking to hire a friendly and motivated 1st Line IT Support Engineer to join its expanding support team. This is an excellent opportunity for someone early in their IT career who is looking to build hands-on experience within a busy MSP environment, working with a wide range of technologies and clients. Key Responsibilities Providing 1st line technical support via phone, email, and remote support tools Logging and managing support tickets Troubleshooting basic hardware, software, printer, and connectivity issues Supporting Microsoft 365 users including password resets and mailbox support Setting up laptops, desktops, and user accounts Escalating more complex issues to senior engineers when required Delivering excellent customer service to end users Skills & Experience Previous IT support experience or IT qualification preferred Basic understanding of Windows operating systems and Microsoft 365 Good communication and customer service skills Eagerness to learn and develop technically Ability to work well within a team environment Full UK driving licence beneficial but not essential What's On Offer Salary up to £30,000 Ongoing training and development Clear progression opportunities into 2nd line support Friendly and supportive team environment Exposure to a variety of technologies and clients Pension and holiday package Ideal for someone looking to grow their IT career within a supportive and fast-growing business.
Aug 21, 2026
Full time
IT Support Engineer Location: Clacton-on-Sea Salary: Up to £30,000 Type: Full-Time Permanent A growing IT services provider based in Clacton-on-Sea is looking to hire a friendly and motivated 1st Line IT Support Engineer to join its expanding support team. This is an excellent opportunity for someone early in their IT career who is looking to build hands-on experience within a busy MSP environment, working with a wide range of technologies and clients. Key Responsibilities Providing 1st line technical support via phone, email, and remote support tools Logging and managing support tickets Troubleshooting basic hardware, software, printer, and connectivity issues Supporting Microsoft 365 users including password resets and mailbox support Setting up laptops, desktops, and user accounts Escalating more complex issues to senior engineers when required Delivering excellent customer service to end users Skills & Experience Previous IT support experience or IT qualification preferred Basic understanding of Windows operating systems and Microsoft 365 Good communication and customer service skills Eagerness to learn and develop technically Ability to work well within a team environment Full UK driving licence beneficial but not essential What's On Offer Salary up to £30,000 Ongoing training and development Clear progression opportunities into 2nd line support Friendly and supportive team environment Exposure to a variety of technologies and clients Pension and holiday package Ideal for someone looking to grow their IT career within a supportive and fast-growing business.
We are currently recruiting for a Building Services Engineer Support position within a large UK-wide residential estate. This is a national mobile role , providing technical support across a diverse portfolio of properties. The successful candidate will support the Building Services Manager with planned and reactive maintenance, technical investigations, building projects, compliance, asset management and lifecycle works. Key Responsibilities Provide technical support across planned, reactive and emergency building works. Support project works, including design reviews, specifications, testing and snagging. Investigate technical issues and identify appropriate solutions. Produce professional reports covering building services, compliance and technical issues. Carry out desktop and physical site asset surveys. Provide technical advice across mechanical, electrical, building fabric and control systems . Assist with project scopes, specifications, tenders and requests for quotation. Support cost estimates, lifecycle replacement programmes and CAPEX projects. Manage specialist subcontractors where required, ensuring compliance with health and safety requirements. About You Relevant technical or Building Services qualification, ideally degree level or equivalent. Previous experience working as a Building Services Engineer, preferably across a large or multi-site estate. Good knowledge of Health & Safety, environmental legislation, CDM and contractor management. Knowledge of UK Building Regulations, British/Harmonised Standards and relevant UK legislation. Strong analytical, organisational and planning skills. Ability to manage multiple projects and priorities simultaneously. Excellent written and verbal communication skills. Willingness and ability to travel nationally as this is a mobile position. Benefits Annual discretionary bonus of up to 10% Annual salary review 5 weeks' annual leave 1 paid Volunteer Day Enhanced family leave 2 weeks' sick leave Employee Assistance Programme Health and wellbeing benefits Medicash health insurance Cycle to Work Scheme Pension - 5% employee contribution / 4.5% employer contribution Life Assurance of up to 4x annual salary Travel & Expenses This is a mobile role and a company vehicle is not provided . Business mileage can be claimed at 45p per mile . Public transport and overnight stays can be arranged and booked through the company. If you are an experienced Building Services professional looking for a varied, technically focused mobile position with a strong benefits package, we would be keen to hear from you. Jackson Sims Recruitment, specialists in Real Estate, covering Block & Estate Management, Property Management (AST), Build to Rent (BTR), Facilities Management, Concierge, PBSA and Financial & Accounting Services, operating in London and throughout the UK. Should you be a candidate or client working in Real Estate, we have a multitude of recruitment services that can be tailored to you.
Aug 21, 2026
Full time
We are currently recruiting for a Building Services Engineer Support position within a large UK-wide residential estate. This is a national mobile role , providing technical support across a diverse portfolio of properties. The successful candidate will support the Building Services Manager with planned and reactive maintenance, technical investigations, building projects, compliance, asset management and lifecycle works. Key Responsibilities Provide technical support across planned, reactive and emergency building works. Support project works, including design reviews, specifications, testing and snagging. Investigate technical issues and identify appropriate solutions. Produce professional reports covering building services, compliance and technical issues. Carry out desktop and physical site asset surveys. Provide technical advice across mechanical, electrical, building fabric and control systems . Assist with project scopes, specifications, tenders and requests for quotation. Support cost estimates, lifecycle replacement programmes and CAPEX projects. Manage specialist subcontractors where required, ensuring compliance with health and safety requirements. About You Relevant technical or Building Services qualification, ideally degree level or equivalent. Previous experience working as a Building Services Engineer, preferably across a large or multi-site estate. Good knowledge of Health & Safety, environmental legislation, CDM and contractor management. Knowledge of UK Building Regulations, British/Harmonised Standards and relevant UK legislation. Strong analytical, organisational and planning skills. Ability to manage multiple projects and priorities simultaneously. Excellent written and verbal communication skills. Willingness and ability to travel nationally as this is a mobile position. Benefits Annual discretionary bonus of up to 10% Annual salary review 5 weeks' annual leave 1 paid Volunteer Day Enhanced family leave 2 weeks' sick leave Employee Assistance Programme Health and wellbeing benefits Medicash health insurance Cycle to Work Scheme Pension - 5% employee contribution / 4.5% employer contribution Life Assurance of up to 4x annual salary Travel & Expenses This is a mobile role and a company vehicle is not provided . Business mileage can be claimed at 45p per mile . Public transport and overnight stays can be arranged and booked through the company. If you are an experienced Building Services professional looking for a varied, technically focused mobile position with a strong benefits package, we would be keen to hear from you. Jackson Sims Recruitment, specialists in Real Estate, covering Block & Estate Management, Property Management (AST), Build to Rent (BTR), Facilities Management, Concierge, PBSA and Financial & Accounting Services, operating in London and throughout the UK. Should you be a candidate or client working in Real Estate, we have a multitude of recruitment services that can be tailored to you.
IT Service Desk Engineer £27,000 - £34,000 Fareham Full-time Office Based There's a big difference between answering tickets and actually developing as an IT engineer. If you're looking for a role where you'll work across modern Microsoft technologies, solve a wide variety of technical issues, and be surrounded by experienced engineers who'll help you grow, this could be exactly what you're looking for. You'll join a well-established Managed Service Provider supporting a diverse range of businesses, where no two days are ever quite the same. What's in it for you? Salary: £27,000 - £34,000 Location: Fareham, Hampshire (office based) Technology: Microsoft 365, Windows Server, Intune, Entra ID, SharePoint, networking, VMware and more Variety: Support multiple customers across different industries and environments Development: Genuine opportunity to broaden your technical skills and progress your career within a growing MSP Team: Friendly, collaborative environment where knowledge sharing is encouraged What's the role really about? This is a true blend of 1st and 2nd line support. You'll troubleshoot a wide range of issues across Microsoft technologies, supporting users remotely while taking ownership of incidents through to resolution. One day you might be resolving Microsoft 365 issues. The next, investigating Windows Server problems, supporting Intune deployments, troubleshooting networking issues, or helping onboard a new customer. It's varied, fast-paced, and ideal for someone who enjoys learning. What you'll be doing Providing 1st and 2nd line technical support to a wide range of customers Troubleshooting Microsoft 365, Windows Server and desktop issues Supporting technologies including Entra ID, Intune, SharePoint and networking Building, configuring and deploying laptops and user devices Managing user accounts, permissions and access requests Escalating more complex issues when appropriate while maintaining ownership Creating accurate documentation and updating customer records Delivering an excellent customer experience on every interaction What you'll bring Experience within a 1st or 2nd line IT support role Good knowledge of Microsoft 365 and Windows environments Understanding of Windows Server, Active Directory and networking fundamentals Excellent troubleshooting and problem-solving skills Strong communication skills and a customer-first attitude A proactive mindset with a genuine desire to keep learning Experience within a Managed Service Provider would be beneficial, but it isn't essential. If you've developed solid support skills within an internal IT environment and you're looking for broader technical exposure, we'd still love to hear from you. Why this role? Some support roles become repetitive. This one won't. Every customer is different. Every environment presents a new challenge. And every day gives you the chance to learn something new. If you're looking for a role that will stretch your technical skills, accelerate your development, and put you alongside people who genuinely enjoy technology, this could be your next move. Interested? Send your CV to bob com
Aug 21, 2026
Full time
IT Service Desk Engineer £27,000 - £34,000 Fareham Full-time Office Based There's a big difference between answering tickets and actually developing as an IT engineer. If you're looking for a role where you'll work across modern Microsoft technologies, solve a wide variety of technical issues, and be surrounded by experienced engineers who'll help you grow, this could be exactly what you're looking for. You'll join a well-established Managed Service Provider supporting a diverse range of businesses, where no two days are ever quite the same. What's in it for you? Salary: £27,000 - £34,000 Location: Fareham, Hampshire (office based) Technology: Microsoft 365, Windows Server, Intune, Entra ID, SharePoint, networking, VMware and more Variety: Support multiple customers across different industries and environments Development: Genuine opportunity to broaden your technical skills and progress your career within a growing MSP Team: Friendly, collaborative environment where knowledge sharing is encouraged What's the role really about? This is a true blend of 1st and 2nd line support. You'll troubleshoot a wide range of issues across Microsoft technologies, supporting users remotely while taking ownership of incidents through to resolution. One day you might be resolving Microsoft 365 issues. The next, investigating Windows Server problems, supporting Intune deployments, troubleshooting networking issues, or helping onboard a new customer. It's varied, fast-paced, and ideal for someone who enjoys learning. What you'll be doing Providing 1st and 2nd line technical support to a wide range of customers Troubleshooting Microsoft 365, Windows Server and desktop issues Supporting technologies including Entra ID, Intune, SharePoint and networking Building, configuring and deploying laptops and user devices Managing user accounts, permissions and access requests Escalating more complex issues when appropriate while maintaining ownership Creating accurate documentation and updating customer records Delivering an excellent customer experience on every interaction What you'll bring Experience within a 1st or 2nd line IT support role Good knowledge of Microsoft 365 and Windows environments Understanding of Windows Server, Active Directory and networking fundamentals Excellent troubleshooting and problem-solving skills Strong communication skills and a customer-first attitude A proactive mindset with a genuine desire to keep learning Experience within a Managed Service Provider would be beneficial, but it isn't essential. If you've developed solid support skills within an internal IT environment and you're looking for broader technical exposure, we'd still love to hear from you. Why this role? Some support roles become repetitive. This one won't. Every customer is different. Every environment presents a new challenge. And every day gives you the chance to learn something new. If you're looking for a role that will stretch your technical skills, accelerate your development, and put you alongside people who genuinely enjoy technology, this could be your next move. Interested? Send your CV to bob com
IT Support Analyst - Newark Location: Newark Salary: £32-40k DOE IT Support Analyst / IT Engineer with strong 2nd line IT support, Windows 11, Windows Server, Networking, O365, and Intune experience, is required by a leading company in Newark. Our client is looking for someone with a can-do attitude who is eager to be in a hands-on role. The role is full-time on site in Newark, but also supporting some of the other offices across the Midlands Key Skills required: Excellent 2nd line IT Support / Service Desk support experience Experience supporting Windows 11 and Office 365 Experience with Windows Server 19 / 22 Experience with Azure, Intune, Exchange, Hyper-V and Active Directory Good working knowledge of support on-prem and configuring hybrid infrastructure environments Strong networking experience (e.g., Patching, TCP/IP, Switches, VLANs, Firewalls, etc.) Full UK Drivers licence and own car - essential requirement Key roles and responsibilities: Provide 2 line IT Support to staff at all levels, with potential 3 line responsibilities. Diagnosis and resolution of IT concerns via remote and on-site methods. Deployment of desktop/server software and hardware solutions. Enhancement and maintenance of current infrastructure. Regular proactive upkeep of server and desktop systems. Thorough troubleshooting of user problems. Crafting comprehensive support materials. Contribution to the routine administration of IT systems. Not only will you be joining a leading local organisation , you will have plenty of scope for growth and further development, if you wanted to undergo any relevant certifications (AZ-900, AZ-104, CompTIA etc.) and a clear progression path to Infrastructure Engineer/Subject Matter Expect level. Company benefits include but are not limited to: 25 days annual leave + Bank Holidays, rising with services Private healthcare insurance Contributory pension scheme Expenses for mileage when applicable Death in service life assurance If you are an experienced 2 Line IT Support Engineer and are keen to join a dynamic team, click 'Apply Now' or send your CV directly to faye dot landells at circlerecruitment dot com Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
Aug 21, 2026
Full time
IT Support Analyst - Newark Location: Newark Salary: £32-40k DOE IT Support Analyst / IT Engineer with strong 2nd line IT support, Windows 11, Windows Server, Networking, O365, and Intune experience, is required by a leading company in Newark. Our client is looking for someone with a can-do attitude who is eager to be in a hands-on role. The role is full-time on site in Newark, but also supporting some of the other offices across the Midlands Key Skills required: Excellent 2nd line IT Support / Service Desk support experience Experience supporting Windows 11 and Office 365 Experience with Windows Server 19 / 22 Experience with Azure, Intune, Exchange, Hyper-V and Active Directory Good working knowledge of support on-prem and configuring hybrid infrastructure environments Strong networking experience (e.g., Patching, TCP/IP, Switches, VLANs, Firewalls, etc.) Full UK Drivers licence and own car - essential requirement Key roles and responsibilities: Provide 2 line IT Support to staff at all levels, with potential 3 line responsibilities. Diagnosis and resolution of IT concerns via remote and on-site methods. Deployment of desktop/server software and hardware solutions. Enhancement and maintenance of current infrastructure. Regular proactive upkeep of server and desktop systems. Thorough troubleshooting of user problems. Crafting comprehensive support materials. Contribution to the routine administration of IT systems. Not only will you be joining a leading local organisation , you will have plenty of scope for growth and further development, if you wanted to undergo any relevant certifications (AZ-900, AZ-104, CompTIA etc.) and a clear progression path to Infrastructure Engineer/Subject Matter Expect level. Company benefits include but are not limited to: 25 days annual leave + Bank Holidays, rising with services Private healthcare insurance Contributory pension scheme Expenses for mileage when applicable Death in service life assurance If you are an experienced 2 Line IT Support Engineer and are keen to join a dynamic team, click 'Apply Now' or send your CV directly to faye dot landells at circlerecruitment dot com Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
Job Title: Senior Automation Engineer Location: Hybrid working between our offices in Worthing (circa 2 days pw) and home, with visits to our Falmer office on occasion. Contract Type: Permanent Hours: 37 hours per week, Monday - Friday Salary: Up to £60,000 commensurate to skills and experience About the role We're building our Process & Intelligent Automation team and are looking for an experienced Automation Engineering Manager to lead and develop our automation capability. In this role, you'll lead a team of Automation Engineers responsible for designing, building, and optimising automation solutions using Power Platform, Copilot, RPA, and Azure technologies. You'll play a key role in shaping how automation is adopted across the business, helping teams improve processes, increase efficiency, and support wider digital transformation initiatives. Working closely with senior stakeholders, process owners, architects, and platform specialists, you'll provide technical leadership while establishing standards, governance, and best practices to ensure solutions are scalable, secure, and sustainable. This is an exciting opportunity to join a new and evolving capability where you'll have the opportunity to influence strategy, build team capability, and make a significant impact from day one. What you'll be responsible for: Lead, mentor, and develop a growing team of Automation Engineers. Define and drive the automation roadmap in line with business priorities. Oversee the design, development, and deployment of automation solutions using Power Platform, RPA, Azure, and Copilot technologies. Establish and maintain technical standards, governance frameworks, and development best practices. Work with stakeholders across the organisation to identify and prioritise automation opportunities. Ensure solutions align with security, compliance, and architectural requirements. Drive adoption of modern development practices including CI/CD, testing, documentation, and release management. Support the evaluation and introduction of emerging technologies, including AI-enabled automation. Provide technical guidance and leadership across complex automation and integration projects. What you'll bring to the role: Essential Several years' experience delivering and leading automation solutions within an enterprise environment. Previous experience managing, mentoring, or leading technical teams. Strong experience with Microsoft Power Platform, including Power Automate, Power Apps, Power Pages, and IVA. Experience developing automation solutions using Power Automate (Cloud & Desktop) and Copilot agents. Strong understanding of intelligent automation, workflow orchestration, and process optimisation. Ability to design and oversee integrations between business systems and platforms. Strong understanding of governance, security, and platform management, including DLP, RBAC, and identity management. Experience working within structured delivery environments using CI/CD, testing frameworks, documentation, and release processes. Excellent stakeholder management, communication, and influencing skills. Strong problem-solving skills with the ability to balance strategic thinking and technical delivery Desirable Microsoft certifications (PL-100, PL-200, PL-400). Azure certifications (AZ-900, AI-900, AZ-204). Experience with Copilot Studio and AI-enabled automation solutions. Knowledge of API-led and event-driven architectures. Experience with Alteryx or similar data and analytics tooling. Familiarity with enterprise systems such as ServiceNow, SAP, or GIS platforms. Experience leading a Centre of Excellence (CoE) or automation practice. Passion for emerging technology and intelligent automation.
Aug 21, 2026
Full time
Job Title: Senior Automation Engineer Location: Hybrid working between our offices in Worthing (circa 2 days pw) and home, with visits to our Falmer office on occasion. Contract Type: Permanent Hours: 37 hours per week, Monday - Friday Salary: Up to £60,000 commensurate to skills and experience About the role We're building our Process & Intelligent Automation team and are looking for an experienced Automation Engineering Manager to lead and develop our automation capability. In this role, you'll lead a team of Automation Engineers responsible for designing, building, and optimising automation solutions using Power Platform, Copilot, RPA, and Azure technologies. You'll play a key role in shaping how automation is adopted across the business, helping teams improve processes, increase efficiency, and support wider digital transformation initiatives. Working closely with senior stakeholders, process owners, architects, and platform specialists, you'll provide technical leadership while establishing standards, governance, and best practices to ensure solutions are scalable, secure, and sustainable. This is an exciting opportunity to join a new and evolving capability where you'll have the opportunity to influence strategy, build team capability, and make a significant impact from day one. What you'll be responsible for: Lead, mentor, and develop a growing team of Automation Engineers. Define and drive the automation roadmap in line with business priorities. Oversee the design, development, and deployment of automation solutions using Power Platform, RPA, Azure, and Copilot technologies. Establish and maintain technical standards, governance frameworks, and development best practices. Work with stakeholders across the organisation to identify and prioritise automation opportunities. Ensure solutions align with security, compliance, and architectural requirements. Drive adoption of modern development practices including CI/CD, testing, documentation, and release management. Support the evaluation and introduction of emerging technologies, including AI-enabled automation. Provide technical guidance and leadership across complex automation and integration projects. What you'll bring to the role: Essential Several years' experience delivering and leading automation solutions within an enterprise environment. Previous experience managing, mentoring, or leading technical teams. Strong experience with Microsoft Power Platform, including Power Automate, Power Apps, Power Pages, and IVA. Experience developing automation solutions using Power Automate (Cloud & Desktop) and Copilot agents. Strong understanding of intelligent automation, workflow orchestration, and process optimisation. Ability to design and oversee integrations between business systems and platforms. Strong understanding of governance, security, and platform management, including DLP, RBAC, and identity management. Experience working within structured delivery environments using CI/CD, testing frameworks, documentation, and release processes. Excellent stakeholder management, communication, and influencing skills. Strong problem-solving skills with the ability to balance strategic thinking and technical delivery Desirable Microsoft certifications (PL-100, PL-200, PL-400). Azure certifications (AZ-900, AI-900, AZ-204). Experience with Copilot Studio and AI-enabled automation solutions. Knowledge of API-led and event-driven architectures. Experience with Alteryx or similar data and analytics tooling. Familiarity with enterprise systems such as ServiceNow, SAP, or GIS platforms. Experience leading a Centre of Excellence (CoE) or automation practice. Passion for emerging technology and intelligent automation.
IT Support Engineer£200 daily inside IR354 months contractHybrid working (3 days office based in Manchester) This client is a Non-profit organisation that supports UK government with their Energy and Net Zero goals. This role sits within the Modern workplace team which supports the end users desktop environments. Responsibilities: Provide effective resolution of end user compute issues to a high standard and timely manner for M365 services inc Teams, SharePoint, Exchange, O365 Accurately document user issues using 3rd party ticketing systems e.g. Service Desk plus Configure, monitor and troubleshoot Identity and access management using Microsoft native tools inc Entra, defender etc Configure, monitor and troubleshoot mobile and end user compute devices using Microsoft native tools e.g. Intune Efficiently & effectively processes user and asset lifecycle management tasks Administration of enterprise application assessment and onboarding, inc security reviews, authorisation, and provisioning via SSO/SCIM Administration of wider IT support and governance toolsets inc ZTNA/SASE , backups, automated patching and packaging of business apps Experience required A minimum of 3 years' IT desktop support in an enterprise environment (200+ users) including end user account administration, support, systems & device administration and configuration Regular hands-on use and good knowledge of Microsoft admin centres (Entra, Intune, M365 , exchange, Teams, SharePoint, security) Good written and communication skills
Aug 21, 2026
Contractor
IT Support Engineer£200 daily inside IR354 months contractHybrid working (3 days office based in Manchester) This client is a Non-profit organisation that supports UK government with their Energy and Net Zero goals. This role sits within the Modern workplace team which supports the end users desktop environments. Responsibilities: Provide effective resolution of end user compute issues to a high standard and timely manner for M365 services inc Teams, SharePoint, Exchange, O365 Accurately document user issues using 3rd party ticketing systems e.g. Service Desk plus Configure, monitor and troubleshoot Identity and access management using Microsoft native tools inc Entra, defender etc Configure, monitor and troubleshoot mobile and end user compute devices using Microsoft native tools e.g. Intune Efficiently & effectively processes user and asset lifecycle management tasks Administration of enterprise application assessment and onboarding, inc security reviews, authorisation, and provisioning via SSO/SCIM Administration of wider IT support and governance toolsets inc ZTNA/SASE , backups, automated patching and packaging of business apps Experience required A minimum of 3 years' IT desktop support in an enterprise environment (200+ users) including end user account administration, support, systems & device administration and configuration Regular hands-on use and good knowledge of Microsoft admin centres (Entra, Intune, M365 , exchange, Teams, SharePoint, security) Good written and communication skills
