Analytics Engineer - Power BI - Hybrid (Staffordshire) - Hybrid - Microsoft Fabric -Salary up to £45k Why This Role Might Be Perfect for You If you love getting stuck into Power BI and turning messy or complex data into something clean, reliable and useful, you're going to feel right at home here. You'd be joining a purpose-driven consultancy that's well-known for helping public sector organisations make better decisions with their data. This isn't a high-pressure, constantly-rebuilding-from-scratch kind of job. Instead, you'll be improving, implementing and supporting existing Power BI models that are already well-designed. You'll get the satisfaction of making things work, while being supported by a team that takes pride in clean modelling, consistent standards and doing things properly. You Will Work With Implementing and maintaining enterprise-quality semantic models built in Power BI and Fabric Adapting and configuring pre-built reports and datasets for new customers Writing and optimising DAX measures Troubleshooting issues like broken relationships, refresh problems, slow models and logic mismatches Working with relational datasets delivered by the Data Engineering team (no pipeline building required) Managing deployment, workspaces, permissions and RLS in the Power BI/Fabric service Supporting UAT, documentation and releases Helping customers get the very best out of their analytics subscription If you enjoy untangling complex models and making everything run smoothly, you'll love this. Benefits Hybrid working (3 days onsite each week) Salary up to £45,000 depending on experience A stable workload thanks to long-term subscription clients A supportive, collaborative culture where quality really matters Exposure to modern tools including Microsoft Fabric A chance to make a difference in public sector services A team that values innovation, high standards and continuous improvement Key Experience Around 3+ years of hands-on Power BI Desktop experience Strong DAX skills and confidence handling complex measures Solid understanding of star schemas, modelling and evaluation context Good Power Query (M) knowledge Experience working with relational data sources Confidence managing Power BI Service/Fabric (workspaces, RLS, deployments) A methodical approach and a love for clean, scalable models Ready to Move Forward? If you're someone who genuinely enjoys Power BI, loves problem-solving and wants to join a supportive team where your work makes a real difference this is a fantastic place to grow. Apply now or send your CV directly!
Mar 03, 2026
Full time
Analytics Engineer - Power BI - Hybrid (Staffordshire) - Hybrid - Microsoft Fabric -Salary up to £45k Why This Role Might Be Perfect for You If you love getting stuck into Power BI and turning messy or complex data into something clean, reliable and useful, you're going to feel right at home here. You'd be joining a purpose-driven consultancy that's well-known for helping public sector organisations make better decisions with their data. This isn't a high-pressure, constantly-rebuilding-from-scratch kind of job. Instead, you'll be improving, implementing and supporting existing Power BI models that are already well-designed. You'll get the satisfaction of making things work, while being supported by a team that takes pride in clean modelling, consistent standards and doing things properly. You Will Work With Implementing and maintaining enterprise-quality semantic models built in Power BI and Fabric Adapting and configuring pre-built reports and datasets for new customers Writing and optimising DAX measures Troubleshooting issues like broken relationships, refresh problems, slow models and logic mismatches Working with relational datasets delivered by the Data Engineering team (no pipeline building required) Managing deployment, workspaces, permissions and RLS in the Power BI/Fabric service Supporting UAT, documentation and releases Helping customers get the very best out of their analytics subscription If you enjoy untangling complex models and making everything run smoothly, you'll love this. Benefits Hybrid working (3 days onsite each week) Salary up to £45,000 depending on experience A stable workload thanks to long-term subscription clients A supportive, collaborative culture where quality really matters Exposure to modern tools including Microsoft Fabric A chance to make a difference in public sector services A team that values innovation, high standards and continuous improvement Key Experience Around 3+ years of hands-on Power BI Desktop experience Strong DAX skills and confidence handling complex measures Solid understanding of star schemas, modelling and evaluation context Good Power Query (M) knowledge Experience working with relational data sources Confidence managing Power BI Service/Fabric (workspaces, RLS, deployments) A methodical approach and a love for clean, scalable models Ready to Move Forward? If you're someone who genuinely enjoys Power BI, loves problem-solving and wants to join a supportive team where your work makes a real difference this is a fantastic place to grow. Apply now or send your CV directly!
Are you an experienced 1st line or 2nd Line Engineer with exposure to Microsoft cloud? This is an opportunity to work for a forward thinking and well-respected IT Managed Service Provider in Norwich. With a progressive approach to training their staff, it is in their ethos to help Engineers achieve qualifications to better themselves and their ability. Their approach to clients is quality-driven and customer focussed, ensuring their team provide exceptional service and to work collaboratively with their clients. You will be a motivated and natural problem solver with a keen interest in IT. As a Systems Engineer you will be responsible for providing both onsite and remote technical support for our growing client base. You will be responsible for managing technical matters with client IT systems, ensuring SLAs are met. Acting as an escalation point for the Junior Systems Engineers. The role will involve fault diagnosis and resolution, providing onsite, remote and telephone support for client infrastructure and end-users. Skills Required: Excellent problem solving and customer service skills Microsoft 365 Windows Server Windows Desktop Networking knowledge, IP, Internet connectivity As you will be client facing too, it is a requirement you have a Driving License before applying. To learn more and see a full job description, please Apply!
Mar 03, 2026
Full time
Are you an experienced 1st line or 2nd Line Engineer with exposure to Microsoft cloud? This is an opportunity to work for a forward thinking and well-respected IT Managed Service Provider in Norwich. With a progressive approach to training their staff, it is in their ethos to help Engineers achieve qualifications to better themselves and their ability. Their approach to clients is quality-driven and customer focussed, ensuring their team provide exceptional service and to work collaboratively with their clients. You will be a motivated and natural problem solver with a keen interest in IT. As a Systems Engineer you will be responsible for providing both onsite and remote technical support for our growing client base. You will be responsible for managing technical matters with client IT systems, ensuring SLAs are met. Acting as an escalation point for the Junior Systems Engineers. The role will involve fault diagnosis and resolution, providing onsite, remote and telephone support for client infrastructure and end-users. Skills Required: Excellent problem solving and customer service skills Microsoft 365 Windows Server Windows Desktop Networking knowledge, IP, Internet connectivity As you will be client facing too, it is a requirement you have a Driving License before applying. To learn more and see a full job description, please Apply!
Job Description: Cloud Application Developer At DXC Technology, we deliver mission-critical services that help our clients transform, modernise, and thrive in secure, complex environments. We are committed to innovation, inclusion, and a people first culture that enables our teams to succeed and grow. Location: On site 5 days per week (1 hour drive from site) from Manchester, Central London or Gloucester. We are now seeking a Cloud Application Developer to join one of our Platinum accounts. In this role, you will provide both technical expertise and leadership, overseeing the design, development, and delivery of secure, automated, and scalable cloud solutions across Azure, AWS, and private cloud. You will also guide and mentor developers while working closely with stakeholders to ensure our solutions align with strategic business outcomes. Key Responsibilities Lead and manage a multidisciplinary team of cloud developers and engineers. Oversee the design, build, and deployment of high-availability, scalable, and secure cloud solutions. Act as a trusted advisor, guiding clients on emerging cloud technologies, automation, and best practices. Ensure solutions meet strict security, compliance, and performance requirements. Drive innovation, automation, and process improvement across cloud delivery. Collaborate with senior stakeholders to align cloud solutions with business objectives. What You'll Bring Proven experience in cloud platform development and team leadership. Strong communication and collaboration skills, with the ability to influence at multiple levels. Hands on expertise with AWS and/or Azure (Azure Virtual Desktop a plus). Knowledge of automation/configuration management tools (e.g., Ansible, Puppet, Chef). Experience with containerisation and orchestration (Docker, Kubernetes, OpenShift). Familiarity with scripting/coding languages such as Python, React, or Go. Strong understanding of CI/CD pipelines and Infrastructure as Code (Terraform, Jenkins, Concourse, etc.). Awareness of cloud security, IAM, and authentication frameworks (OIDC, OAuth2, Keycloak, etc.). Desirable Experience Monitoring and observability tools (Splunk, ELK, DataDog, New Relic, Nagios). Web/application servers (NGINX, Apache, JBoss). Database schemas and query languages. Atlassian toolset (Jira, Confluence, Bitbucket). What We Offer Competitive salary and compensation package. Pension scheme and private healthcare. DXC Select benefits - discounts on technology, travel, groceries, and more. Perks at Work and recognition programmes. Ongoing career development and leadership training. A collaborative culture that values inclusion, innovation, and balance. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
Mar 03, 2026
Full time
Job Description: Cloud Application Developer At DXC Technology, we deliver mission-critical services that help our clients transform, modernise, and thrive in secure, complex environments. We are committed to innovation, inclusion, and a people first culture that enables our teams to succeed and grow. Location: On site 5 days per week (1 hour drive from site) from Manchester, Central London or Gloucester. We are now seeking a Cloud Application Developer to join one of our Platinum accounts. In this role, you will provide both technical expertise and leadership, overseeing the design, development, and delivery of secure, automated, and scalable cloud solutions across Azure, AWS, and private cloud. You will also guide and mentor developers while working closely with stakeholders to ensure our solutions align with strategic business outcomes. Key Responsibilities Lead and manage a multidisciplinary team of cloud developers and engineers. Oversee the design, build, and deployment of high-availability, scalable, and secure cloud solutions. Act as a trusted advisor, guiding clients on emerging cloud technologies, automation, and best practices. Ensure solutions meet strict security, compliance, and performance requirements. Drive innovation, automation, and process improvement across cloud delivery. Collaborate with senior stakeholders to align cloud solutions with business objectives. What You'll Bring Proven experience in cloud platform development and team leadership. Strong communication and collaboration skills, with the ability to influence at multiple levels. Hands on expertise with AWS and/or Azure (Azure Virtual Desktop a plus). Knowledge of automation/configuration management tools (e.g., Ansible, Puppet, Chef). Experience with containerisation and orchestration (Docker, Kubernetes, OpenShift). Familiarity with scripting/coding languages such as Python, React, or Go. Strong understanding of CI/CD pipelines and Infrastructure as Code (Terraform, Jenkins, Concourse, etc.). Awareness of cloud security, IAM, and authentication frameworks (OIDC, OAuth2, Keycloak, etc.). Desirable Experience Monitoring and observability tools (Splunk, ELK, DataDog, New Relic, Nagios). Web/application servers (NGINX, Apache, JBoss). Database schemas and query languages. Atlassian toolset (Jira, Confluence, Bitbucket). What We Offer Competitive salary and compensation package. Pension scheme and private healthcare. DXC Select benefits - discounts on technology, travel, groceries, and more. Perks at Work and recognition programmes. Ongoing career development and leadership training. A collaborative culture that values inclusion, innovation, and balance. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
Customer Support Specialist£26,000 - £28,000 + Training + Progression + BenefitsChippenham, Wiltshire (Commutable from: Bath, Swindon, Lacock, Calne, Melksham, Trowbridge, Yate, Malmesbury) Do you have Customer Service / Desktop experience looking to work for a Global leading business offering full technical training alongside clear progression?On offer is the chance to utilise your skillset to help a high successful Engineering business continue to grow whilst receiving great benefits.This multi-million pound manufacturer supply a high-tech Engineering products into a range of settings. Due to recent growth, this is a new position within the business.This is a Monday - Friday full time permanent position based out of this companies modern office facility. You will work with the Technical Support and Sales teams ensuring all external clients are receiving suitable Customer Service.This role would suit an individual who wants to utilise their Customer Service or Technical skills within a stable permanent role. The role: Customer Service for external clients across the UK Data Entry, Logging reports and communication. Monday - Friday 37 hours contracted (8am - 4pm). The person: Interest in Engineering or Manufacturing. Office / Desktop background. Local to Chippenham. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Mar 03, 2026
Full time
Customer Support Specialist£26,000 - £28,000 + Training + Progression + BenefitsChippenham, Wiltshire (Commutable from: Bath, Swindon, Lacock, Calne, Melksham, Trowbridge, Yate, Malmesbury) Do you have Customer Service / Desktop experience looking to work for a Global leading business offering full technical training alongside clear progression?On offer is the chance to utilise your skillset to help a high successful Engineering business continue to grow whilst receiving great benefits.This multi-million pound manufacturer supply a high-tech Engineering products into a range of settings. Due to recent growth, this is a new position within the business.This is a Monday - Friday full time permanent position based out of this companies modern office facility. You will work with the Technical Support and Sales teams ensuring all external clients are receiving suitable Customer Service.This role would suit an individual who wants to utilise their Customer Service or Technical skills within a stable permanent role. The role: Customer Service for external clients across the UK Data Entry, Logging reports and communication. Monday - Friday 37 hours contracted (8am - 4pm). The person: Interest in Engineering or Manufacturing. Office / Desktop background. Local to Chippenham. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Location Belfast, Birmingham, Bristol, Calder (Normanton), London , Leicester, Warrington For roles based in London, your contractual place of work will be Stratford. While the Stratford site is expected to become operational from November 2025 - March 2026, you will be required to carry out your contractual duties from Vauxhall or another reasonable location on a temporary basis during the interim period. Please note that, as Stratford will be your contractual place of work, any subsequent move from a temporary location will not entitle you to payments for travel time or costs under the Relocation and Excess Travel Policy. About the job Job summary Threat & Risk Assessment, Capability Exploration and Research (TRACER) plays a critical role in supporting the National Crime Agency's mission to protect the public from serious and organised crime. TRACER is a collaborative function that leads the NCA's science and technology innovation activity, ensuring capabilities remain current, effective, and relevant in an increasingly digital landscape. It also provides threat and opportunity management for digital communications capabilities on behalf of the Home Office's Digital Communications Capabilities partnership. The team is creative and forward thinking, applying design thinking approaches to understand and address user and customer needs. The Innovation, Science and Technology function supports the development of new capabilities by working with stakeholders to define problems and opportunities, identify requirements, develop user cases, and conduct discovery activity. This includes piloting concepts, running experiments, assessing customer benefits, and translating insights into outline business cases and clear stakeholder communications, demonstrating how innovation enables law enforcement to adapt and remain effective. To support this work, TRACER has established the Enabling Innovation and Experimentation Environment (EIEE). EIEE is a cloud based platform that enables the testing and evaluation of potential solutions to digital threats and opportunities, supporting informed investment decisions. Innovation is delivered through a range of approaches, including proofs of concept, technical demonstrators, testing activity, and desktop based exercises, drawing on both internal and external expertise. TRACER is seeking Innovation, Science and Technology Managers to deliver impactful innovation across the NCA and the Home Office partnership. This role sits within the Government science and engineering: career framework - GOV.UK Job description The Innovation, Science and Technology (IS&T) team works across the Agency and in close partnership with law enforcement and national security organisations to understand how adversaries exploit emerging technologies for criminal purposes, and to apply science and technology to counter those threats. The team also supports the development of new operational capabilities and drives the responsible adoption of emerging technologies, including artificial intelligence. A typical day in TRACER may involve engaging with operational teams to understand their challenges, conducting discovery work to develop a deep understanding of complex problems, commissioning research, and designing experiments or prototypes. The role also includes consulting with industry partners, collaborating with academia and other government science and technology teams, and presenting evidence based options to strategic governance boards to inform and shape investment decisions. This breadth of activity demands a diverse and inclusive workforce. We therefore welcome candidates from a wide range of backgrounds, with different perspectives and ways of thinking, to ensure we continue to operate with creativity, ingenuity and impact. Job Duties and Responsibilities Research, design and deliver innovative solutions to complex problems by leading discovery activity, designing experiments, and translating insight into practical, testable outcomes. Clearly communicate complex problems and solutions to a wide range of stakeholders, including operational teams, technical specialists, and senior decision makers. Lead and manage multiple workstreams, ensuring delivery to agreed standards, timelines and budgets, while continuously identifying opportunities to improve processes and ways of working. Provide effective project oversight, coordinating activity across teams and partners to ensure successful delivery of innovation initiatives. Work closely with NCA Commercial to identify, secure and manage commercial arrangements with leading private sector specialists and subject matter experts. Support the creation of commercial contracts that enable innovation activity to proceed at pace, ensuring open and fair competition and value for money. Develop evidence based recommendations by synthesising research findings, experimentation results and operational insight to inform future priorities and investment decisions. Support the development of key artefacts, including outline and strategic business cases, and contribute to communications strategies to engage and influence key stakeholders. Produce clear, high quality documentation that captures analysis, decisions and rationale, supporting transparency and governance. Manage innovation resources on a day to day basis, including subcontractors, ensuring appropriate tasking, performance management and capability development. Provide support to Innovation, Science and Technology Leads, contributing flexibly to team priorities and project delivery as required. Manage and oversee a responsive cloud based experimentation environment, including servers, storage, databases, networking, software, analytics and intelligence capabilities. Develop workplans and task team members to deliver prototyping, alpha and beta deployments, overseeing testing, experimentation and cost modelling to support informed decision making. Person specification Proven experience leading multi disciplinary teams, setting clear direction and applying project management principles to translate innovation into operational delivery, ensuring outcomes are achieved on time and within budget. Ability to work effectively across diverse specialisms, confidently discussing complex concepts with technical and non technical stakeholders and coordinating delivery through structured planning and governance. Strong prioritisation and stakeholder management skills, with experience securing buy in from senior stakeholders and product sponsors, resolving conflicts, and balancing competing demands. Excellent communication and influencing skills, with the ability to build consensus, negotiate compromise, and bring stakeholders on board with decisions. Strong written and verbal communication capability, including experience of conveying complex or technical information clearly and persuasively to non technical audiences, ensuring messages are understood and acted upon. Demonstrable ability to identify, assess and integrate emerging science and technologies to drive innovation, operational effectiveness and efficiency. Experience designing and delivering scientific experiments or discovery activity, with a clear focus on outcomes, evidence generation and learning to address defined problems. Desirable Criteria (to be used in the event of a tie-break) Post-18 qualification in STEM subject relevant to innovation, science and/or technology. Experience working in a law enforcement or national security environment.
Mar 03, 2026
Full time
Location Belfast, Birmingham, Bristol, Calder (Normanton), London , Leicester, Warrington For roles based in London, your contractual place of work will be Stratford. While the Stratford site is expected to become operational from November 2025 - March 2026, you will be required to carry out your contractual duties from Vauxhall or another reasonable location on a temporary basis during the interim period. Please note that, as Stratford will be your contractual place of work, any subsequent move from a temporary location will not entitle you to payments for travel time or costs under the Relocation and Excess Travel Policy. About the job Job summary Threat & Risk Assessment, Capability Exploration and Research (TRACER) plays a critical role in supporting the National Crime Agency's mission to protect the public from serious and organised crime. TRACER is a collaborative function that leads the NCA's science and technology innovation activity, ensuring capabilities remain current, effective, and relevant in an increasingly digital landscape. It also provides threat and opportunity management for digital communications capabilities on behalf of the Home Office's Digital Communications Capabilities partnership. The team is creative and forward thinking, applying design thinking approaches to understand and address user and customer needs. The Innovation, Science and Technology function supports the development of new capabilities by working with stakeholders to define problems and opportunities, identify requirements, develop user cases, and conduct discovery activity. This includes piloting concepts, running experiments, assessing customer benefits, and translating insights into outline business cases and clear stakeholder communications, demonstrating how innovation enables law enforcement to adapt and remain effective. To support this work, TRACER has established the Enabling Innovation and Experimentation Environment (EIEE). EIEE is a cloud based platform that enables the testing and evaluation of potential solutions to digital threats and opportunities, supporting informed investment decisions. Innovation is delivered through a range of approaches, including proofs of concept, technical demonstrators, testing activity, and desktop based exercises, drawing on both internal and external expertise. TRACER is seeking Innovation, Science and Technology Managers to deliver impactful innovation across the NCA and the Home Office partnership. This role sits within the Government science and engineering: career framework - GOV.UK Job description The Innovation, Science and Technology (IS&T) team works across the Agency and in close partnership with law enforcement and national security organisations to understand how adversaries exploit emerging technologies for criminal purposes, and to apply science and technology to counter those threats. The team also supports the development of new operational capabilities and drives the responsible adoption of emerging technologies, including artificial intelligence. A typical day in TRACER may involve engaging with operational teams to understand their challenges, conducting discovery work to develop a deep understanding of complex problems, commissioning research, and designing experiments or prototypes. The role also includes consulting with industry partners, collaborating with academia and other government science and technology teams, and presenting evidence based options to strategic governance boards to inform and shape investment decisions. This breadth of activity demands a diverse and inclusive workforce. We therefore welcome candidates from a wide range of backgrounds, with different perspectives and ways of thinking, to ensure we continue to operate with creativity, ingenuity and impact. Job Duties and Responsibilities Research, design and deliver innovative solutions to complex problems by leading discovery activity, designing experiments, and translating insight into practical, testable outcomes. Clearly communicate complex problems and solutions to a wide range of stakeholders, including operational teams, technical specialists, and senior decision makers. Lead and manage multiple workstreams, ensuring delivery to agreed standards, timelines and budgets, while continuously identifying opportunities to improve processes and ways of working. Provide effective project oversight, coordinating activity across teams and partners to ensure successful delivery of innovation initiatives. Work closely with NCA Commercial to identify, secure and manage commercial arrangements with leading private sector specialists and subject matter experts. Support the creation of commercial contracts that enable innovation activity to proceed at pace, ensuring open and fair competition and value for money. Develop evidence based recommendations by synthesising research findings, experimentation results and operational insight to inform future priorities and investment decisions. Support the development of key artefacts, including outline and strategic business cases, and contribute to communications strategies to engage and influence key stakeholders. Produce clear, high quality documentation that captures analysis, decisions and rationale, supporting transparency and governance. Manage innovation resources on a day to day basis, including subcontractors, ensuring appropriate tasking, performance management and capability development. Provide support to Innovation, Science and Technology Leads, contributing flexibly to team priorities and project delivery as required. Manage and oversee a responsive cloud based experimentation environment, including servers, storage, databases, networking, software, analytics and intelligence capabilities. Develop workplans and task team members to deliver prototyping, alpha and beta deployments, overseeing testing, experimentation and cost modelling to support informed decision making. Person specification Proven experience leading multi disciplinary teams, setting clear direction and applying project management principles to translate innovation into operational delivery, ensuring outcomes are achieved on time and within budget. Ability to work effectively across diverse specialisms, confidently discussing complex concepts with technical and non technical stakeholders and coordinating delivery through structured planning and governance. Strong prioritisation and stakeholder management skills, with experience securing buy in from senior stakeholders and product sponsors, resolving conflicts, and balancing competing demands. Excellent communication and influencing skills, with the ability to build consensus, negotiate compromise, and bring stakeholders on board with decisions. Strong written and verbal communication capability, including experience of conveying complex or technical information clearly and persuasively to non technical audiences, ensuring messages are understood and acted upon. Demonstrable ability to identify, assess and integrate emerging science and technologies to drive innovation, operational effectiveness and efficiency. Experience designing and delivering scientific experiments or discovery activity, with a clear focus on outcomes, evidence generation and learning to address defined problems. Desirable Criteria (to be used in the event of a tie-break) Post-18 qualification in STEM subject relevant to innovation, science and/or technology. Experience working in a law enforcement or national security environment.
The Quantitative Solutions department is business focussed and prides itself in being subject matter experts across our core areas: business knowledge, research and development of derivatives models and strategies, analytical tools, producing scalable performant services for pricing and risk. Team Description The Quantitative Development team is part of Quantitative Solutions which sits in the Front Office and is the centre of quantitative development capability for EDF Trading. It has direct responsibility over the development and maintenance of EDF Trading's derivative systems infrastructure. The team also provides other front office analytical tools for both traders and structurers, with the support of other teams in the group. Core Responsibilities Development Engage with the Head of the Quantitative Development team for the delivery of any development work within the agreed timelines. Adhere to the company's standards and best practices, including, but not limited to, documentation, testing and peer review Use technology appropriately and flexibly, taking into consideration the company's strategy and recommendations. Provide full visibility of work undertaken via backlog of requests. Implement software engineering best practices and develop high quality code with appropriate test coverage Refactor and enhance existing components and solutions to standardise and reduce duplication. Provide detailed documentation of the application/component features being developed. Assist production operations team in testing, rollout and production support. Ability to work in a fast-paced environment.Analytics and other front office tools Be able to develop and support and carry out investigations on the company's main derivative analytics' platform under the supervision of a senior member of the team. Be able to support and further develop other desktop tools built by the quantitative development team. Take ownership of the development infrastructure required by the above tools and, whenever possible, adopt the company's standard toolset for source code repository, continuous build and deployment. Work closely with other teams in the group on various technical aspects such as model integration, performance, improvements and tracking issues to deliver highly reliable and highly complex technical solutions. Coordinate and communicate specific subject matter knowledge to the design and integration phase of each project.Support to the Business Engage with the business to assist them in understanding and defining their requirements for any systems and tools supported by the team. Provide technical advice to the business units by identifying the most appropriate tools/processes for any given task. Experience Required Required experience: Software development experience Desirable experience: Experience in a technology team within a financial institution, ideally in a front office Previous experience working within a trading operation, preferably energy or other commodity trading, with a full understanding of the trade life cycleUnderstanding of financial products, preferably including derivative and option products, In addition familiarity with physically delivered commodities is desirable.Essential technical skills: C/C+ development experience Python experience Desirable technical skills: Nice to have technical skills: Ability to participate in multi-faceted team environment. Excellent written and verbal communication skills We are committed to equipping our employees with the tools that will enable them to fulfil their job to the highest standard. To that end we offer a wide range of technical and personal development courses both in-house and through third-party providers."It is a fast-paced and dynamic working environment where each day is interesting and challenging. There's also an incredible pool of talent and skills within EDFT. I'm continuously learning from my colleagues. There is no 'typical' day. I work on a wide range of compensation, benefit and mobility projects throughout the year. One thing's for sure though, I'll have my head in a spreadsheet at some point."
Mar 03, 2026
Full time
The Quantitative Solutions department is business focussed and prides itself in being subject matter experts across our core areas: business knowledge, research and development of derivatives models and strategies, analytical tools, producing scalable performant services for pricing and risk. Team Description The Quantitative Development team is part of Quantitative Solutions which sits in the Front Office and is the centre of quantitative development capability for EDF Trading. It has direct responsibility over the development and maintenance of EDF Trading's derivative systems infrastructure. The team also provides other front office analytical tools for both traders and structurers, with the support of other teams in the group. Core Responsibilities Development Engage with the Head of the Quantitative Development team for the delivery of any development work within the agreed timelines. Adhere to the company's standards and best practices, including, but not limited to, documentation, testing and peer review Use technology appropriately and flexibly, taking into consideration the company's strategy and recommendations. Provide full visibility of work undertaken via backlog of requests. Implement software engineering best practices and develop high quality code with appropriate test coverage Refactor and enhance existing components and solutions to standardise and reduce duplication. Provide detailed documentation of the application/component features being developed. Assist production operations team in testing, rollout and production support. Ability to work in a fast-paced environment.Analytics and other front office tools Be able to develop and support and carry out investigations on the company's main derivative analytics' platform under the supervision of a senior member of the team. Be able to support and further develop other desktop tools built by the quantitative development team. Take ownership of the development infrastructure required by the above tools and, whenever possible, adopt the company's standard toolset for source code repository, continuous build and deployment. Work closely with other teams in the group on various technical aspects such as model integration, performance, improvements and tracking issues to deliver highly reliable and highly complex technical solutions. Coordinate and communicate specific subject matter knowledge to the design and integration phase of each project.Support to the Business Engage with the business to assist them in understanding and defining their requirements for any systems and tools supported by the team. Provide technical advice to the business units by identifying the most appropriate tools/processes for any given task. Experience Required Required experience: Software development experience Desirable experience: Experience in a technology team within a financial institution, ideally in a front office Previous experience working within a trading operation, preferably energy or other commodity trading, with a full understanding of the trade life cycleUnderstanding of financial products, preferably including derivative and option products, In addition familiarity with physically delivered commodities is desirable.Essential technical skills: C/C+ development experience Python experience Desirable technical skills: Nice to have technical skills: Ability to participate in multi-faceted team environment. Excellent written and verbal communication skills We are committed to equipping our employees with the tools that will enable them to fulfil their job to the highest standard. To that end we offer a wide range of technical and personal development courses both in-house and through third-party providers."It is a fast-paced and dynamic working environment where each day is interesting and challenging. There's also an incredible pool of talent and skills within EDFT. I'm continuously learning from my colleagues. There is no 'typical' day. I work on a wide range of compensation, benefit and mobility projects throughout the year. One thing's for sure though, I'll have my head in a spreadsheet at some point."
Job Title : Desk Motor Engineer Contract Type: Permanent, Part Time, Full Time, Job Share option available Salary Range: Dependant on experience Location: Eastleigh or Gloucester Closing Date for applications: Wednesday 4th March Desk Motor Engineer: We're hiring now! Are you an experienced motor engineer looking for your next challenge? Or ready to take your technical expertise into a desk-based role? This is your opportunity to join our Vehicle Damage Team and make an immediate impact. Main Responsibilities as Desk Motor Engineer: Conduct remote desktop inspections to assess vehicle damage and ensure safe, cost-effective repairs. Provide fast, accurate technical advice to claims teams. Audit repair networks and suppliers to maintain high standards. Support liability decisions and investigate potential fraud. Assist with complaint resolution in line with FCA standards. Skills and experience you need as Desk Motor Engineer: Strong knowledge of motor vehicles, repair techniques, and estimating methods. Clear communication skills-able to explain technical details without jargon. Analytical mindset with strong decision-making and numerical skills. Self-motivated, proactive, and adaptable. Basic understanding of insurance principles. IAEA membership (or working towards it) is desirable. At Ageas we offer a wide range of benefits to support you and your family inside and outside of work, which helped us achieve, Top Employer status in the UK. Here are some of the benefits you can enjoy at Ageas: Flexible Working- Smart gives employees flexibility around location (as long as it's within the UK) and, for many of our roles, flexibility within the working day to manage other commitments, such as school drop offs etc. We also offer all our vacancies part-time/job-shares. We also offer a minimum of 35 days holiday (inc. bank holidays) and you can buy and sell days. Supporting your Health- Dental Insurance Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities - Mindfulness. Supporting your Wealth- Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans. Supporting you at Work- Well-being activities, mindfulness sessions, Sports and Social Club events and more. Supporting you and your Family- Maternity/pregnant parent/primary adopter entitlement of 16 weeks at full pay and paternity/non-pregnant parent/co-adopter at 8 weeks' full pay. Benefits for Them- Partner Life Assurance and Critical Illness cover. Get some Tech- Deals on various gadgets including Wearables, Tablets and Laptops. Getting around- Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover. Supporting you back to work- Return to work programme after maternity leave. About Ageas: We are one of the largest car and home insurers in the UK. Our People help Ageas to be a thriving, creative and innovative place to work. We show this in the service we provide to over four million customers.As an inclusive employer, we encourage anyone to apply. We're a signatory of the Race at Work Charter and Women in Finance Charter , member of iCAN and GAIN . As a Disability Confident Leader , we are committed to ensuring our recruitment processes are fully inclusive. That means if you are applying for a job with us, you will have fair access to support and adjustments throughout your recruitment experience. If the list does not cover the support you need, please contact our Recruitment Team to discuss how they can help. We also guarantee an interview for applicants with a disability who meet the minimum criteria for the role. For more information, please see Ageas Everyone . We have a zero-tolerance approach towards any form of harassment during the recruitment process, ensuring that everyone is treated with respect and professionalism.Our aim is to have great people everywhere in our business and we're always looking for outstanding people to join us. Most roles across Ageas allow a proportion of your time to be spent working from home and we're open to discussing flexible working, including full-time, part-time or job share arrangements. To find out more about Ageas, see About Us . Want to be part of a Winning Team? Come and join Ageas.Click on the 'Apply button' to be considered. Important Notice - Recruitment Scam Alert: We are aware of fraudulent activity whereby individuals are being contacted with fake job offers claiming to be from Ageas, often for remote roles such as Administrative Assistants. These scams may include offers of high hourly pay and requests for upfront payments or deposits. Please be aware that Ageas will never ask for money at any stage of the recruitment process . Ageas will always ask you to make an application via our Company Websites and all legitimate Ageas job opportunities are listed on our official careers pages within. Communication will only come from verified Ageas email addresses and if you are unsure about the legitimacy of a job offer or communications you are receiving, please contact with the subject
Mar 03, 2026
Full time
Job Title : Desk Motor Engineer Contract Type: Permanent, Part Time, Full Time, Job Share option available Salary Range: Dependant on experience Location: Eastleigh or Gloucester Closing Date for applications: Wednesday 4th March Desk Motor Engineer: We're hiring now! Are you an experienced motor engineer looking for your next challenge? Or ready to take your technical expertise into a desk-based role? This is your opportunity to join our Vehicle Damage Team and make an immediate impact. Main Responsibilities as Desk Motor Engineer: Conduct remote desktop inspections to assess vehicle damage and ensure safe, cost-effective repairs. Provide fast, accurate technical advice to claims teams. Audit repair networks and suppliers to maintain high standards. Support liability decisions and investigate potential fraud. Assist with complaint resolution in line with FCA standards. Skills and experience you need as Desk Motor Engineer: Strong knowledge of motor vehicles, repair techniques, and estimating methods. Clear communication skills-able to explain technical details without jargon. Analytical mindset with strong decision-making and numerical skills. Self-motivated, proactive, and adaptable. Basic understanding of insurance principles. IAEA membership (or working towards it) is desirable. At Ageas we offer a wide range of benefits to support you and your family inside and outside of work, which helped us achieve, Top Employer status in the UK. Here are some of the benefits you can enjoy at Ageas: Flexible Working- Smart gives employees flexibility around location (as long as it's within the UK) and, for many of our roles, flexibility within the working day to manage other commitments, such as school drop offs etc. We also offer all our vacancies part-time/job-shares. We also offer a minimum of 35 days holiday (inc. bank holidays) and you can buy and sell days. Supporting your Health- Dental Insurance Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities - Mindfulness. Supporting your Wealth- Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans. Supporting you at Work- Well-being activities, mindfulness sessions, Sports and Social Club events and more. Supporting you and your Family- Maternity/pregnant parent/primary adopter entitlement of 16 weeks at full pay and paternity/non-pregnant parent/co-adopter at 8 weeks' full pay. Benefits for Them- Partner Life Assurance and Critical Illness cover. Get some Tech- Deals on various gadgets including Wearables, Tablets and Laptops. Getting around- Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover. Supporting you back to work- Return to work programme after maternity leave. About Ageas: We are one of the largest car and home insurers in the UK. Our People help Ageas to be a thriving, creative and innovative place to work. We show this in the service we provide to over four million customers.As an inclusive employer, we encourage anyone to apply. We're a signatory of the Race at Work Charter and Women in Finance Charter , member of iCAN and GAIN . As a Disability Confident Leader , we are committed to ensuring our recruitment processes are fully inclusive. That means if you are applying for a job with us, you will have fair access to support and adjustments throughout your recruitment experience. If the list does not cover the support you need, please contact our Recruitment Team to discuss how they can help. We also guarantee an interview for applicants with a disability who meet the minimum criteria for the role. For more information, please see Ageas Everyone . We have a zero-tolerance approach towards any form of harassment during the recruitment process, ensuring that everyone is treated with respect and professionalism.Our aim is to have great people everywhere in our business and we're always looking for outstanding people to join us. Most roles across Ageas allow a proportion of your time to be spent working from home and we're open to discussing flexible working, including full-time, part-time or job share arrangements. To find out more about Ageas, see About Us . Want to be part of a Winning Team? Come and join Ageas.Click on the 'Apply button' to be considered. Important Notice - Recruitment Scam Alert: We are aware of fraudulent activity whereby individuals are being contacted with fake job offers claiming to be from Ageas, often for remote roles such as Administrative Assistants. These scams may include offers of high hourly pay and requests for upfront payments or deposits. Please be aware that Ageas will never ask for money at any stage of the recruitment process . Ageas will always ask you to make an application via our Company Websites and all legitimate Ageas job opportunities are listed on our official careers pages within. Communication will only come from verified Ageas email addresses and if you are unsure about the legitimacy of a job offer or communications you are receiving, please contact with the subject
Your Company: An internationally recognised insurance and risk solutions organisation is partnering with NET Recruit to appoint a Risk Engineer on a permanent basis, based in London.This global business is renowned for delivering market-leading commercial insurance solutions and specialist risk engineering expertise across a wide portfolio of complex industrial sectors. With a strong emphasis on collaboration, technical excellence, and innovation, the organisation supports clients worldwide in identifying, mitigating and managing risk effectively.This is an exciting opportunity to join a world-class risk engineering function within a business that combines deep technical capability with global reach and long-term career development. Your Role and Responsibilities: While in this position your duties may include but are not limited to : Conducting operational and construction field surveys at power generation facilities, assessing inherent risk and auditing risk prevention and mitigation controls Developing clear and practical loss prevention recommendations to reduce property damage and business interruption exposures Presenting technical findings, risk analysis conclusions and recommendations to site management teams Producing accurate, timely and detailed technical reports using structured reporting formats, loss estimation methodologies and risk rating tools Carrying out desktop risk analysis by reviewing and interpreting third-party technical documentation and risk data Explaining survey findings and risk assessments to underwriters to support effective risk selection and underwriting decisions Managing survey programmes for assigned industry clients, including service planning, coordination, report review and stewardship meetings Producing Account Summary Reports and supporting underwriters in applying findings to underwriting strategy Peer reviewing survey reports and account reviews to maintain quality and technical consistency Analysing loss events to understand root causes and applying key learnings to future risk assessments What You Will Need To Apply: A minimum of 10 years' industrial experience within power plant operations, engineering or maintenance, or experience with a boiler, gas turbine or electrical transformer manufacturer Strong health, safety and environmental awareness (NEBOSH and familiarity with ISO standards advantageous) In-depth knowledge of engineering principles, standards, procedures and industry best practices Demonstrable experience leading insurance risk surveys and building strong working relationships in the field Excellent written, verbal and presentation communication skills, with the ability to clearly explain technical issues and their impact on loss potential Strong organisational, documentation and IT capabilities Ability to deliver high-quality survey reports and account reviews within agreed timelines Willingness and ability to undertake international travel Physical capability to conduct on-site inspections, including working at height, climbing ladders and wearing appropriate safety equipment in varied climates and environments What You Will Get In Return: The successful candidate will receive a highly competitive salary alongside a comprehensive benefits package and performance-related rewards.This organisation operates a collaborative, office-based culture designed to foster knowledge-sharing, professional growth and strong team connectivity. In addition, employees benefit from a broad Total Rewards programme focused on health, wellbeing, financial security and continuous professional development.This is a unique opportunity for an experienced power generation professional to transition into or further develop within insurance risk engineering, joining a globally respected organisation where your technical expertise will directly influence underwriting strategy and client risk management on an international scale.If this fantastic opportunity appeals to you then please don't hesitate to contact: Richard Quin - Director Global InsuranceM: E:
Mar 03, 2026
Full time
Your Company: An internationally recognised insurance and risk solutions organisation is partnering with NET Recruit to appoint a Risk Engineer on a permanent basis, based in London.This global business is renowned for delivering market-leading commercial insurance solutions and specialist risk engineering expertise across a wide portfolio of complex industrial sectors. With a strong emphasis on collaboration, technical excellence, and innovation, the organisation supports clients worldwide in identifying, mitigating and managing risk effectively.This is an exciting opportunity to join a world-class risk engineering function within a business that combines deep technical capability with global reach and long-term career development. Your Role and Responsibilities: While in this position your duties may include but are not limited to : Conducting operational and construction field surveys at power generation facilities, assessing inherent risk and auditing risk prevention and mitigation controls Developing clear and practical loss prevention recommendations to reduce property damage and business interruption exposures Presenting technical findings, risk analysis conclusions and recommendations to site management teams Producing accurate, timely and detailed technical reports using structured reporting formats, loss estimation methodologies and risk rating tools Carrying out desktop risk analysis by reviewing and interpreting third-party technical documentation and risk data Explaining survey findings and risk assessments to underwriters to support effective risk selection and underwriting decisions Managing survey programmes for assigned industry clients, including service planning, coordination, report review and stewardship meetings Producing Account Summary Reports and supporting underwriters in applying findings to underwriting strategy Peer reviewing survey reports and account reviews to maintain quality and technical consistency Analysing loss events to understand root causes and applying key learnings to future risk assessments What You Will Need To Apply: A minimum of 10 years' industrial experience within power plant operations, engineering or maintenance, or experience with a boiler, gas turbine or electrical transformer manufacturer Strong health, safety and environmental awareness (NEBOSH and familiarity with ISO standards advantageous) In-depth knowledge of engineering principles, standards, procedures and industry best practices Demonstrable experience leading insurance risk surveys and building strong working relationships in the field Excellent written, verbal and presentation communication skills, with the ability to clearly explain technical issues and their impact on loss potential Strong organisational, documentation and IT capabilities Ability to deliver high-quality survey reports and account reviews within agreed timelines Willingness and ability to undertake international travel Physical capability to conduct on-site inspections, including working at height, climbing ladders and wearing appropriate safety equipment in varied climates and environments What You Will Get In Return: The successful candidate will receive a highly competitive salary alongside a comprehensive benefits package and performance-related rewards.This organisation operates a collaborative, office-based culture designed to foster knowledge-sharing, professional growth and strong team connectivity. In addition, employees benefit from a broad Total Rewards programme focused on health, wellbeing, financial security and continuous professional development.This is a unique opportunity for an experienced power generation professional to transition into or further develop within insurance risk engineering, joining a globally respected organisation where your technical expertise will directly influence underwriting strategy and client risk management on an international scale.If this fantastic opportunity appeals to you then please don't hesitate to contact: Richard Quin - Director Global InsuranceM: E:
Your new company Our client is a growing IT services provider supporting a diverse client base with secure, modern, and reliable technology solutions. Their focus is on delivering excellent customer experiences, strong technical outcomes, and building long term client relationships. We offer a collaborative, supportive environment where people are encouraged to take ownership, develop their skills, and progress in their careers. Our team works across a wide range of technologies and industries, ensuring no two days are the same. The role is office based in Antrim, with hybrid working available (up to 4 days from home). Your Role As a Level 2 Service Desk Engineer, you will play a key role in supporting client IT environments and ensuring issues are resolved efficiently and professionally. This is a hands on role providing both remote and on site support, acting as an escalation point for Level 1 engineers and taking ownership of more complex technical issues. You'll work across desktops, servers, networks, cloud platforms, and business applications while contributing to proactive monitoring, preventative maintenance, and continuous service improvement. You'll also collaborate with senior engineers and project teams, mentor junior colleagues, and help document solutions and processes to improve overall service quality. What You Need to Succeed Experience & Technical Skills 2-5 years' experience in an IT Support or Service Desk role, ideally in an MSP or multi client environment Strong experience with Windows desktop and server operating systems. Solid working knowledge of Microsoft 365, including Exchange Online, SharePoint, Teams, Entra ID, and Azure Good understanding of networking fundamentals (LAN/WAN, VLANs, TCP/IP, DNS, DHCP, VPNs, firewalls, switches). Familiarity with virtualization (e.g. Hyper V), backup solutions, monitoring tools, and security platforms, Strong cybersecurity awareness, including MFA, endpoint protection, patch management, and Zero Trust principles Ways of Working Confident troubleshooting and problem solving skills, A genuine interest in technology and a commitment to continuous learning What You'll Get in Return Salary: £30,000 - £37,000 (depending on experience and qualifications). Hybrid working, Private Medical Insurance, 5% employer pension contribution, Home broadband and mobile phone allowances for cycle to work. Company bonus and annual salary reviews (performance dependent). A supportive team environment with clear opportunities for learning, mentoring, and career progression. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Mar 02, 2026
Full time
Your new company Our client is a growing IT services provider supporting a diverse client base with secure, modern, and reliable technology solutions. Their focus is on delivering excellent customer experiences, strong technical outcomes, and building long term client relationships. We offer a collaborative, supportive environment where people are encouraged to take ownership, develop their skills, and progress in their careers. Our team works across a wide range of technologies and industries, ensuring no two days are the same. The role is office based in Antrim, with hybrid working available (up to 4 days from home). Your Role As a Level 2 Service Desk Engineer, you will play a key role in supporting client IT environments and ensuring issues are resolved efficiently and professionally. This is a hands on role providing both remote and on site support, acting as an escalation point for Level 1 engineers and taking ownership of more complex technical issues. You'll work across desktops, servers, networks, cloud platforms, and business applications while contributing to proactive monitoring, preventative maintenance, and continuous service improvement. You'll also collaborate with senior engineers and project teams, mentor junior colleagues, and help document solutions and processes to improve overall service quality. What You Need to Succeed Experience & Technical Skills 2-5 years' experience in an IT Support or Service Desk role, ideally in an MSP or multi client environment Strong experience with Windows desktop and server operating systems. Solid working knowledge of Microsoft 365, including Exchange Online, SharePoint, Teams, Entra ID, and Azure Good understanding of networking fundamentals (LAN/WAN, VLANs, TCP/IP, DNS, DHCP, VPNs, firewalls, switches). Familiarity with virtualization (e.g. Hyper V), backup solutions, monitoring tools, and security platforms, Strong cybersecurity awareness, including MFA, endpoint protection, patch management, and Zero Trust principles Ways of Working Confident troubleshooting and problem solving skills, A genuine interest in technology and a commitment to continuous learning What You'll Get in Return Salary: £30,000 - £37,000 (depending on experience and qualifications). Hybrid working, Private Medical Insurance, 5% employer pension contribution, Home broadband and mobile phone allowances for cycle to work. Company bonus and annual salary reviews (performance dependent). A supportive team environment with clear opportunities for learning, mentoring, and career progression. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Power BI Developer - Construction, Rail & Civil Engineering Department: Commercial / Project Controls / Digital & Data Reports To: Head of Project Controls / Digital Transformation Manager Location: Working from home Employment Type: Contract - (Outside IR35) Role Overview We are seeking an experienced Power BI Developer to support major infrastructure, rail, and civil engineering projects by delivering high-quality business intelligence and data analytics solutions. The successful candidate will work closely with Project Managers, Commercial Managers, Planners, and Senior Leadership teams to transform complex cost, programme, and operational data into clear, actionable dashboards that support performance improvement, cost control, and strategic decision-making. Key Responsibilities 1. Reporting & Dashboard Development Design, develop, and maintain interactive dashboards and reports Produce reporting for: Cost Value Reconciliation (CVR) Earned Value Management (EVM) Programme performance (SPI / CPI) Resource and plant utilisation Risk and opportunity registers Health & Safety KPIs Develop executive-level portfolio dashboards across multiple projects Automate monthly reporting packs and board reports Ensure dashboards are visually clear, accurate, and aligned with business KPIs 2. Data Integration & Modelling Integrate data from ERP, planning, commercial, and site systems Develop and maintain robust data models Create advanced DAX measures and calculations Optimise report performance and data refresh processes Ensure data accuracy, governance, and consistency across systems 3. Project Controls & Commercial Support Support cost forecasting and trend analysis Monitor project margins, cash flow, and cost-to-complete Provide scenario modelling and performance insights Support change management and commercial reporting requirements Assist in developing standardised reporting frameworks across projects Technical Skills & Experience Advanced Power BI development experience (Desktop & Service) Strong knowledge of DAX and Power Query (M language) Proficiency in SQL and relational databases Experience working with construction, rail, or civil engineering datasets Understanding of: Project controls processes Earned Value Management principles Programme performance metrics Commercial reporting structures Experience integrating with Excel and enterprise systems Exposure to cloud-based data environments (desirable) Qualifications Degree in Data Analytics, Engineering, Construction Management, or related discipline Minimum 3+ years' experience in Business Intelligence within construction, rail, or infrastructure sectors Relevant Microsoft certification (e.g., Power BI Data Analyst) desirable Key Competencies Strong commercial awareness Analytical and problem-solving mindset Ability to interpret engineering and programme data Excellent stakeholder engagement skills High attention to detail and data accuracy Ability to manage multiple project deadlines Desirable Experience Experience on major infrastructure frameworks Familiarity with NEC or JCT contracts Knowledge of project lifecycle reporting (tender through to handover) Experience supporting multi-project or portfolio-level reporting If you are interested in hearing more please contact John Baker or Kat Oxlade Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Mar 02, 2026
Contractor
Power BI Developer - Construction, Rail & Civil Engineering Department: Commercial / Project Controls / Digital & Data Reports To: Head of Project Controls / Digital Transformation Manager Location: Working from home Employment Type: Contract - (Outside IR35) Role Overview We are seeking an experienced Power BI Developer to support major infrastructure, rail, and civil engineering projects by delivering high-quality business intelligence and data analytics solutions. The successful candidate will work closely with Project Managers, Commercial Managers, Planners, and Senior Leadership teams to transform complex cost, programme, and operational data into clear, actionable dashboards that support performance improvement, cost control, and strategic decision-making. Key Responsibilities 1. Reporting & Dashboard Development Design, develop, and maintain interactive dashboards and reports Produce reporting for: Cost Value Reconciliation (CVR) Earned Value Management (EVM) Programme performance (SPI / CPI) Resource and plant utilisation Risk and opportunity registers Health & Safety KPIs Develop executive-level portfolio dashboards across multiple projects Automate monthly reporting packs and board reports Ensure dashboards are visually clear, accurate, and aligned with business KPIs 2. Data Integration & Modelling Integrate data from ERP, planning, commercial, and site systems Develop and maintain robust data models Create advanced DAX measures and calculations Optimise report performance and data refresh processes Ensure data accuracy, governance, and consistency across systems 3. Project Controls & Commercial Support Support cost forecasting and trend analysis Monitor project margins, cash flow, and cost-to-complete Provide scenario modelling and performance insights Support change management and commercial reporting requirements Assist in developing standardised reporting frameworks across projects Technical Skills & Experience Advanced Power BI development experience (Desktop & Service) Strong knowledge of DAX and Power Query (M language) Proficiency in SQL and relational databases Experience working with construction, rail, or civil engineering datasets Understanding of: Project controls processes Earned Value Management principles Programme performance metrics Commercial reporting structures Experience integrating with Excel and enterprise systems Exposure to cloud-based data environments (desirable) Qualifications Degree in Data Analytics, Engineering, Construction Management, or related discipline Minimum 3+ years' experience in Business Intelligence within construction, rail, or infrastructure sectors Relevant Microsoft certification (e.g., Power BI Data Analyst) desirable Key Competencies Strong commercial awareness Analytical and problem-solving mindset Ability to interpret engineering and programme data Excellent stakeholder engagement skills High attention to detail and data accuracy Ability to manage multiple project deadlines Desirable Experience Experience on major infrastructure frameworks Familiarity with NEC or JCT contracts Knowledge of project lifecycle reporting (tender through to handover) Experience supporting multi-project or portfolio-level reporting If you are interested in hearing more please contact John Baker or Kat Oxlade Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
End User Compute Architect - Belfast/hybrid - Permanent REED Technology are delighted to partner with an educational organisation who are seeking to recruit a End User Compute Architect to join their excellent team. The successful candidate will be responsible for leading with the implementation, development and management of new deployment methodologies and technologies that will enhance end user compute service provision, capabilities and support mechanisms. They will be a technical specialist in cloud technologies and provide technical design and architecture expertise relating to the management of devices. Main Duties Lead technical specialist role in the development of end user compute services Lead teams of technical staff focussed upon project-led service development activity Proactively monitor, maintain, test, and enhance the resilience of the company managed desktop and mobile device management services Lead on the design, testing and transition into operational use of all new and enhanced services. Manage and coordinate defined "evaluation and investigation" activity aimed at supporting and developing the integration and adoption of the use of corporate approved and centrally managed technology platforms and associated configurations. Initiate and execute centralised service management responsibilities, service performance monitoring Maintain, manage and develop the company endpoint management platforms, endpoint security and Virtual Desktop Infrastructure Research, develop, promote, and support endpoint management and deployment technologies Continuously seek to automate processes including application deployments and management using major scripting languages Provide a technical consultancy and support service to ICT support staff Manage and develop the secure configuration and deployment of tailored policies responsible for ensuring effective deployment of endpoint protection capabilities Represent as a technical liaison with maintenance and service providers to resolve operational problems Function as the primary technical resource and trusted advisory Essential criteria Degree in a relevant subject area Experience in the creation of automated processes to assist with OS deployments, patch management, software distribution and policy configurations in a networked desktop environment and/or mobile deployment Demonstrable experience in at least three of the following areas: Cloud Mobile Device Management technologies e.g. Endpoint Manager/Jamf Pro. MECM configuration including Image Deployment, Application Packaging, Patch Management etc. Experience of delivering Desktop as a Service and/or VDI solutions incorporating modern Cloud approaches, tools and techniques Management of Endpoint Protection Platforms including Anti-Virus, Anti-Malware and Next Generation Detection tools Scripting experience - preferably Power Shell Experience of supporting and developing desktop and mobile technologies and their associated application profiles Experience of supporting and developing desktop and mobile technologies and their associated application profiles Evidence of End User Compute service design, testing, operational delivery and service monitoring If you meet the above criteria, then I would like to hear from you asap. Please contact Niall Lennon on for a confidential discussion.
Mar 02, 2026
Full time
End User Compute Architect - Belfast/hybrid - Permanent REED Technology are delighted to partner with an educational organisation who are seeking to recruit a End User Compute Architect to join their excellent team. The successful candidate will be responsible for leading with the implementation, development and management of new deployment methodologies and technologies that will enhance end user compute service provision, capabilities and support mechanisms. They will be a technical specialist in cloud technologies and provide technical design and architecture expertise relating to the management of devices. Main Duties Lead technical specialist role in the development of end user compute services Lead teams of technical staff focussed upon project-led service development activity Proactively monitor, maintain, test, and enhance the resilience of the company managed desktop and mobile device management services Lead on the design, testing and transition into operational use of all new and enhanced services. Manage and coordinate defined "evaluation and investigation" activity aimed at supporting and developing the integration and adoption of the use of corporate approved and centrally managed technology platforms and associated configurations. Initiate and execute centralised service management responsibilities, service performance monitoring Maintain, manage and develop the company endpoint management platforms, endpoint security and Virtual Desktop Infrastructure Research, develop, promote, and support endpoint management and deployment technologies Continuously seek to automate processes including application deployments and management using major scripting languages Provide a technical consultancy and support service to ICT support staff Manage and develop the secure configuration and deployment of tailored policies responsible for ensuring effective deployment of endpoint protection capabilities Represent as a technical liaison with maintenance and service providers to resolve operational problems Function as the primary technical resource and trusted advisory Essential criteria Degree in a relevant subject area Experience in the creation of automated processes to assist with OS deployments, patch management, software distribution and policy configurations in a networked desktop environment and/or mobile deployment Demonstrable experience in at least three of the following areas: Cloud Mobile Device Management technologies e.g. Endpoint Manager/Jamf Pro. MECM configuration including Image Deployment, Application Packaging, Patch Management etc. Experience of delivering Desktop as a Service and/or VDI solutions incorporating modern Cloud approaches, tools and techniques Management of Endpoint Protection Platforms including Anti-Virus, Anti-Malware and Next Generation Detection tools Scripting experience - preferably Power Shell Experience of supporting and developing desktop and mobile technologies and their associated application profiles Experience of supporting and developing desktop and mobile technologies and their associated application profiles Evidence of End User Compute service design, testing, operational delivery and service monitoring If you meet the above criteria, then I would like to hear from you asap. Please contact Niall Lennon on for a confidential discussion.
Desktop Rollout Engineer Contract Location: Various locations across Northern Ireland Salary: £14-17 per hour DOE We are excited to offer the opportunity for Desktop Rollout Engineers to join a dynamic IT Support project across Northern Ireland. This role involves working with a local IT Support organisation to deploy server and switch installations efficiently and effectively, ensuring high standards of technical support and customer service. Day-to-day of the role: Deploy desktop devices multiple sites in Northern Ireland, requiring travel. Handle the decommissioning of old hardware and installation of new equipment, including conducting equipment audits. Follow installation guidelines meticulously and provide end-user familiarisation with new equipment. Maintain excellent customer service standards and ensure adherence by other engineers. Implement and adhere to Asset Management processes and procedures. Distribute tasks among team members and act as a technical escalation point to resolve installation issues. Collaborate with project managers to establish effective shift patterns and ensure smooth operation. Work closely with company escalation points to ensure seamless handover of issues and maintain customer satisfaction throughout the rollout process. Required Skills & Qualifications: Profound knowledge of Windows 10/11. Skilled in auditing PCs and installing software on replacement systems. Strong troubleshooting abilities with the mentioned software. Capability to work independently without supervision. Excellent customer interaction skills. Must have a valid driver's license. Benefits: Competitive hourly rate. Opportunity to work on a significant regional project. Exposure to diverse technical environments and challenges. Supportive team and management. All candidates must demonstrate a pre-existing right to work in the UK. Documentary proof may be requested at the interview stage. To apply for the Desktop Rollout Engineer position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.
Mar 02, 2026
Full time
Desktop Rollout Engineer Contract Location: Various locations across Northern Ireland Salary: £14-17 per hour DOE We are excited to offer the opportunity for Desktop Rollout Engineers to join a dynamic IT Support project across Northern Ireland. This role involves working with a local IT Support organisation to deploy server and switch installations efficiently and effectively, ensuring high standards of technical support and customer service. Day-to-day of the role: Deploy desktop devices multiple sites in Northern Ireland, requiring travel. Handle the decommissioning of old hardware and installation of new equipment, including conducting equipment audits. Follow installation guidelines meticulously and provide end-user familiarisation with new equipment. Maintain excellent customer service standards and ensure adherence by other engineers. Implement and adhere to Asset Management processes and procedures. Distribute tasks among team members and act as a technical escalation point to resolve installation issues. Collaborate with project managers to establish effective shift patterns and ensure smooth operation. Work closely with company escalation points to ensure seamless handover of issues and maintain customer satisfaction throughout the rollout process. Required Skills & Qualifications: Profound knowledge of Windows 10/11. Skilled in auditing PCs and installing software on replacement systems. Strong troubleshooting abilities with the mentioned software. Capability to work independently without supervision. Excellent customer interaction skills. Must have a valid driver's license. Benefits: Competitive hourly rate. Opportunity to work on a significant regional project. Exposure to diverse technical environments and challenges. Supportive team and management. All candidates must demonstrate a pre-existing right to work in the UK. Documentary proof may be requested at the interview stage. To apply for the Desktop Rollout Engineer position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.
Mfp printer /hardware/computer field engineer - Glasgow Pay Rate: £16.09 per hour for the first 3 months £16.41 per hour thereafter Location : Field-based, Glasgow Company Van: Provided Employment Type: 6 month contract (inside IR35 Umbrella only) Clearance: Must be eligible for UK Security Clearance (SC) Key Responsibilities Provide break/fix support for printers, MFPs, laptops, desktops, and associated hardware. Diagnose and repair devices to board level with accuracy and efficiency. Deliver Level 1 deskside support for Windows-based systems. Perform hands-and-feet network support, including troubleshooting connectivity issues, replacing equipment, and assisting remote teams with escalations. Maintain accurate records of work completed, parts used, and updates within service management systems. Ensure excellent customer service and communication at all times. Travel to various customer locations across the UK as required. Must Haves Full UK driving licence (maximum 6 penalty points). Legal right to work in the UK. No restrictions preventing the attainment of SC Security Clearance. Flexibility to work variable start/finish times as required by the business. Skills & Experience Proven experience as a printer and MFP engineer, including repair to board level. Demonstrated ability to repair laptops and desktops to board level; vendor certifications (Lenovo, HP, Dell) highly advantageous. Hands-on experience providing L1 deskside support in Windows environments. Experience with hands-and-feet network support, including switch replacements, patching, and hardware swaps. Strong problem-solving ability and confidence working independently. Excellent communication and customer-facing skills. Desirable Vendor certifications (e.g., Lenovo, HP, Dell, Canon, Ricoh). Experience working in multi-site field service roles. JBRP1_UKTJ
Mar 01, 2026
Full time
Mfp printer /hardware/computer field engineer - Glasgow Pay Rate: £16.09 per hour for the first 3 months £16.41 per hour thereafter Location : Field-based, Glasgow Company Van: Provided Employment Type: 6 month contract (inside IR35 Umbrella only) Clearance: Must be eligible for UK Security Clearance (SC) Key Responsibilities Provide break/fix support for printers, MFPs, laptops, desktops, and associated hardware. Diagnose and repair devices to board level with accuracy and efficiency. Deliver Level 1 deskside support for Windows-based systems. Perform hands-and-feet network support, including troubleshooting connectivity issues, replacing equipment, and assisting remote teams with escalations. Maintain accurate records of work completed, parts used, and updates within service management systems. Ensure excellent customer service and communication at all times. Travel to various customer locations across the UK as required. Must Haves Full UK driving licence (maximum 6 penalty points). Legal right to work in the UK. No restrictions preventing the attainment of SC Security Clearance. Flexibility to work variable start/finish times as required by the business. Skills & Experience Proven experience as a printer and MFP engineer, including repair to board level. Demonstrated ability to repair laptops and desktops to board level; vendor certifications (Lenovo, HP, Dell) highly advantageous. Hands-on experience providing L1 deskside support in Windows environments. Experience with hands-and-feet network support, including switch replacements, patching, and hardware swaps. Strong problem-solving ability and confidence working independently. Excellent communication and customer-facing skills. Desirable Vendor certifications (e.g., Lenovo, HP, Dell, Canon, Ricoh). Experience working in multi-site field service roles. JBRP1_UKTJ
The Role We are seeking a Junior 1st Line Support Engineer for a short-term contract position to join our support team at our Milton Keynes HQ. This role is ideal for someone early in their IT career who is looking to gain valuable experience in a fast-paced support environment. As the first point of contact for our clients, you will be responsible for answering incoming support calls, performing initial triage, and resolving basic IT issues over the phone. You will work as part of a blended team of 1st Line, FCR, and 2nd Line engineers, with opportunities to learn from more experienced colleagues. We're looking for someone with a positive attitude, good communication skills, and a genuine interest in IT who can provide excellent customer service while developing their technical abilities. Key Responsibilities Answering incoming support calls and providing first-line telephone support Performing initial triage to assess and prioritise support requests Resolving basic IT issues over the phone, including: Password resets and account unlocks Basic desktop and application troubleshooting Email and Office 365 basic issues Printer connectivity and basic configuration User guidance on standard software applications Accurately logging all support requests as tickets with clear, detailed information Escalating more complex issues to senior engineers with relevant context and troubleshooting steps already taken Keeping clients informed throughout the support process with regular updates Managing your personal ticket queue and ensuring timely closure of resolved issues Essential Requirements Basic understanding of IT fundamentals (Windows OS, Office 365, email systems) Excellent telephone manner and customer service skills Strong communication skills with the ability to explain technical concepts to non-technical users Patient and empathetic approach when dealing with frustrated users Good organisational skills and attention to detail Ability to multi-task and work in a busy environment Willingness to learn and ask questions when unsure Availability to start at short notice Desirable Experience Previous experience in a customer service or support role Experience using ticketing systems Basic knowledge of Active Directory Familiarity with remote support tools Any IT certifications (CompTIA A+, Microsoft, etc.) Personal Qualities Friendly and approachable demeanour Professional telephone manner Positive, can-do attitude Calm under pressure Team player who is happy to support colleagues Eager to learn and develop IT skills Takes pride in helping others and resolving issues GCS is acting as an Employment Business in relation to this vacancy.
Feb 28, 2026
Contractor
The Role We are seeking a Junior 1st Line Support Engineer for a short-term contract position to join our support team at our Milton Keynes HQ. This role is ideal for someone early in their IT career who is looking to gain valuable experience in a fast-paced support environment. As the first point of contact for our clients, you will be responsible for answering incoming support calls, performing initial triage, and resolving basic IT issues over the phone. You will work as part of a blended team of 1st Line, FCR, and 2nd Line engineers, with opportunities to learn from more experienced colleagues. We're looking for someone with a positive attitude, good communication skills, and a genuine interest in IT who can provide excellent customer service while developing their technical abilities. Key Responsibilities Answering incoming support calls and providing first-line telephone support Performing initial triage to assess and prioritise support requests Resolving basic IT issues over the phone, including: Password resets and account unlocks Basic desktop and application troubleshooting Email and Office 365 basic issues Printer connectivity and basic configuration User guidance on standard software applications Accurately logging all support requests as tickets with clear, detailed information Escalating more complex issues to senior engineers with relevant context and troubleshooting steps already taken Keeping clients informed throughout the support process with regular updates Managing your personal ticket queue and ensuring timely closure of resolved issues Essential Requirements Basic understanding of IT fundamentals (Windows OS, Office 365, email systems) Excellent telephone manner and customer service skills Strong communication skills with the ability to explain technical concepts to non-technical users Patient and empathetic approach when dealing with frustrated users Good organisational skills and attention to detail Ability to multi-task and work in a busy environment Willingness to learn and ask questions when unsure Availability to start at short notice Desirable Experience Previous experience in a customer service or support role Experience using ticketing systems Basic knowledge of Active Directory Familiarity with remote support tools Any IT certifications (CompTIA A+, Microsoft, etc.) Personal Qualities Friendly and approachable demeanour Professional telephone manner Positive, can-do attitude Calm under pressure Team player who is happy to support colleagues Eager to learn and develop IT skills Takes pride in helping others and resolving issues GCS is acting as an Employment Business in relation to this vacancy.
Position: Technology IT Officer Location: Oxfordshire - Hybrid Contract role: 3months Salary: 150 - 250 - Inside IR35 PAYE Technology IT Officer Our Clients mission is to be the world leader in zero emission power systems. They are developing and manufacturing the technologies needed to decarbonise our planet. We are expanding across the geographies of UK, US and Australia and becoming a global company. As part of Fortescue, our vision is to be the number one integrated green technology, energy, and metals company. About the role This role provides exceptional on-site technology support across Fortescue's UK offices. This includes hands-on assistance in a rotating manner through the UK Tech Hub locations, including Kidlington, Banbury and London locations. The role provides in-person support for end users, managing local technology assets, and ensuring the consistent delivery of a high-quality user experience aligned to Fortescue's global standards. This role requires a proactive and customer-focused professional who is passionate about technology, thrives in a fast-paced environment, and takes ownership of delivering high-quality service outcomes. The successful candidate will uphold Fortescue's Service Management practices, including Hardware Asset Management (HAM), while fostering collaboration, professionalism, and continuous improvement across the UK region. What you will do Customer Satisfaction and Executive Support Deliver outstanding customer service and maintain professional, courteous relationships with end users. Provide in-person technology support via the UK Tech Hub (various office locations) and through on-site visits to other UK offices as required. Support visiting Executives, ensuring seamless technology experiences in coordination with the Perth Executive Support team. Act as the "voice of the customer," promoting a culture of service excellence and continuous improvement. Incident, Request & Problem Management Asset Management & Stock Control Key Relationships: Technology Service Delivery Lead - UK: Receive direction, prioritisation, and performance feedback; escalate complex issues for support. Service Management Team (Perth): Collaborate to ensure alignment with global ITSM and ITOM practices, including consistent use of ServiceNow, HAM, and operational standards. Global Service Desk & GTOC: Partner to manage escalations, knowledge sharing, and service handoffs. Perth Technology Site Support Team: Engage regularly to maintain consistency in processes, tools, and user experience across regions. FIT resolver groups and project teams: Support delivery of local initiatives, deployments, and minor projects. Fortescue Executives and staff: Deliver professional, efficient, and courteous technology support. Technology Vendors: Liaise and coordinate with external vendors to manage equipment deliveries, maintenance, and warranty activities, ensuring alignment with internal support processes. About you Experience in an IT support or desktop engineering role within a corporate environment. ITIL v4 Foundation (minimum). Tertiary qualification in Information Technology or equivalent experience. Microsoft or customer service certifications (highly desirable). Proven experience providing end-user and device support, both hands-on and remotely. Experience with ITSM practices for handling incidents, requests, changes, and problems. Exposure to Hardware Asset Management (HAM) processes including stock, asset tracking, and lifecycle management. Experience supporting executives and senior stakeholders, ensuring discretion and service excellence. Familiarity with ITIL-based environments and enterprise collaboration tools. Experience managing meeting room technologies Experience supporting digital signage platforms Exposure to managing Event Audio Visual support Proficiency in Windows and macOS operating systems, M365, Teams, and Intune. Awareness of endpoint security, networking fundamentals, and collaboration systems. Understanding of ITOM practices such as event and configuration management. Working knowledge of ServiceNow or equivalent ITSM platforms Experience administering devices within Intune (e.g. mobiles, tablets, EUC) Knowledge in Microsoft Teams Room INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Feb 28, 2026
Seasonal
Position: Technology IT Officer Location: Oxfordshire - Hybrid Contract role: 3months Salary: 150 - 250 - Inside IR35 PAYE Technology IT Officer Our Clients mission is to be the world leader in zero emission power systems. They are developing and manufacturing the technologies needed to decarbonise our planet. We are expanding across the geographies of UK, US and Australia and becoming a global company. As part of Fortescue, our vision is to be the number one integrated green technology, energy, and metals company. About the role This role provides exceptional on-site technology support across Fortescue's UK offices. This includes hands-on assistance in a rotating manner through the UK Tech Hub locations, including Kidlington, Banbury and London locations. The role provides in-person support for end users, managing local technology assets, and ensuring the consistent delivery of a high-quality user experience aligned to Fortescue's global standards. This role requires a proactive and customer-focused professional who is passionate about technology, thrives in a fast-paced environment, and takes ownership of delivering high-quality service outcomes. The successful candidate will uphold Fortescue's Service Management practices, including Hardware Asset Management (HAM), while fostering collaboration, professionalism, and continuous improvement across the UK region. What you will do Customer Satisfaction and Executive Support Deliver outstanding customer service and maintain professional, courteous relationships with end users. Provide in-person technology support via the UK Tech Hub (various office locations) and through on-site visits to other UK offices as required. Support visiting Executives, ensuring seamless technology experiences in coordination with the Perth Executive Support team. Act as the "voice of the customer," promoting a culture of service excellence and continuous improvement. Incident, Request & Problem Management Asset Management & Stock Control Key Relationships: Technology Service Delivery Lead - UK: Receive direction, prioritisation, and performance feedback; escalate complex issues for support. Service Management Team (Perth): Collaborate to ensure alignment with global ITSM and ITOM practices, including consistent use of ServiceNow, HAM, and operational standards. Global Service Desk & GTOC: Partner to manage escalations, knowledge sharing, and service handoffs. Perth Technology Site Support Team: Engage regularly to maintain consistency in processes, tools, and user experience across regions. FIT resolver groups and project teams: Support delivery of local initiatives, deployments, and minor projects. Fortescue Executives and staff: Deliver professional, efficient, and courteous technology support. Technology Vendors: Liaise and coordinate with external vendors to manage equipment deliveries, maintenance, and warranty activities, ensuring alignment with internal support processes. About you Experience in an IT support or desktop engineering role within a corporate environment. ITIL v4 Foundation (minimum). Tertiary qualification in Information Technology or equivalent experience. Microsoft or customer service certifications (highly desirable). Proven experience providing end-user and device support, both hands-on and remotely. Experience with ITSM practices for handling incidents, requests, changes, and problems. Exposure to Hardware Asset Management (HAM) processes including stock, asset tracking, and lifecycle management. Experience supporting executives and senior stakeholders, ensuring discretion and service excellence. Familiarity with ITIL-based environments and enterprise collaboration tools. Experience managing meeting room technologies Experience supporting digital signage platforms Exposure to managing Event Audio Visual support Proficiency in Windows and macOS operating systems, M365, Teams, and Intune. Awareness of endpoint security, networking fundamentals, and collaboration systems. Understanding of ITOM practices such as event and configuration management. Working knowledge of ServiceNow or equivalent ITSM platforms Experience administering devices within Intune (e.g. mobiles, tablets, EUC) Knowledge in Microsoft Teams Room INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Location: Farnborough, Malvern or Boscombe Down Role Type: Permanent - Full Time Role Purpose A capability lead in IT operations is responsible for strategically growing and maintaining the essential skills, processes, and technologies required to deliver IT services effectively, ensuring the team can meet business objectives. Their purpose includes developing talent, improving operational efficiency through frameworks like Agile and ITIL, fostering continuous improvement, and providing expert consultation to senior leaders on capability-related matters. They act as a strategic partner to senior stakeholders across business functions, influencing and enabling the delivery of cross-functional initiatives and transformation programmes. Key Accountabilities Technical Strategy Development: Promote knowledge sharing, training, and self service enablement. Lead efforts to automate processes, implement AI/ML for operations, and explore innovative technologies to enhance services. Develop and execute strategies & roadmaps for IT infrastructure, aligning with broader organisational goals and digital strategies. Performance and Metrics: Using analytics and feedback to improve service quality and user satisfaction Find ways to scale technological innovations effectively while reducing operational costs. Monitor and maintain IT systems for optimal performance, security, and uptime. Lead technical teams, develop talent, and foster a culture of accountability and innovation. Lead and evolve IT support capabilities across UK, Germany & Canadian operations. Lead and coach Team Leads & Engineering Leads and foster a high performance culture. Oversee team structure, recruitment, and career development. Project Delivery: Proven record of delivering infrastructure projects on time and within budget. Plan and lead the testing and delivery of new systems and improvements. Stakeholder Engagement: Maintain strong stakeholder relationships with the wider business. Partner with senior stakeholders across business units to shape and deliver strategic IT initiatives. Effective communication skills to translate technical concepts for non technical audiences and influence senior stakeholders. Own escalated incidents and requests, ensuring resolution and continuous improvement. Represent QinetiQ IT at industry events, bringing back insights and innovation. Represent IT Operations in governance forums, steering groups, and strategic planning sessions. Influence cross functional decision making by translating capability insights into business outcomes. Budgeting & Cost Optimisation: Understanding of Capex/Opex models and ability to optimise spend. Drive operational performance reporting, trend analysis, and service improvement initiatives. Ability to assess and mitigate risks related to infrastructure availability, scalability, and security. Implement robust security measures, manage vulnerabilities, and ensure adherence to compliance and regulatory requirements. Key Capabilities/Knowledge Proven leadership in IT operations, ideally within a multi site or enterprise environment. Strong understanding of ITIL service operations and continuous improvement. Experience managing third party vendors and service level agreements. Excellent stakeholder engagement and communication skills. Ability to lead through influence in matrixed environments. Deep customer focus with a passion for service excellence. Strong analytical, problem solving, and decision making skills. Knowledge of modern workplace technologies (e.g., Microsoft 365, Endpoint Management). Understanding of data privacy, information security, and compliance principles. Experience & Qualifications Degree or equivalent experience in IT, Computer Science, or related field. Minimum 5 years' experience in senior team leadership or capability management. ITIL Foundation v4 certification (required); ITIL Practitioner or Managing Professional (desirable). Experience with modern service management platforms (e.g., ServiceNow, Jira Service Management). Demonstrable success in driving service transformation and performance improvement. Strong reporting and data analysis capabilities. Eligible for and able to maintain SC level security clearance. Working Patterns To cover shift patterns between GMT you may be asked to work at specific times As part of a commitment to maintaining high service availability and rapid incident response, this role will be required to participate in an on call rota. This responsibility reflects the trust placed in the role to act swiftly and decisively when critical systems are impacted. Additional Experience & Qualifications Hardware Lifecycle Management: Overseeing provisioning, maintenance, and disposal of IT assets across multiple locations. Software Deployment & Updates: Familiarity with tools like SCCM, Intune, or other endpoint management platforms. Onsite Support & Escalation Handling: Providing responsive, high quality support and acting as a point of escalation for complex issues. On site Support: Strong hands on experience with laptops, desktops, mobile devices, printers, fiber optics, structured cabling and AV equipment. Accountability for the management of Network Equipment Rooms. Networking Fundamentals: Solid understanding of LAN/WAN, Wi Fi, VPN, and basic troubleshooting of connectivity issues. Health & Safety: Understanding of construction regulations (e.g., CDM). Holds IOSH and Emergency First Aid certificates. Executive Support: Delivering highly personalized and responsive IT support to senior stakeholders and executives. MOD standards: Own the governance of delivery against Site Coordinating Installation Design Authority (SCIDA) installation requirements by adhering to JSP604 and owning the implementation. Why Join QinetiQ? As we continue to grow into new markets around the world, there's never been a more exciting time to join QinetiQ. The formula for success is our appetite for innovation and having the courage to take on a wide variety of complex challenges. As a QinetiQ employee, you'll experience a unique working environment where teams from different backgrounds, disciplines and experience enjoy collaborating widely and openly as we undertake this exciting and rewarding journey. Through effective teamwork, and pulling together, you'll get to experience what happens when we all share different perspectives, blend disciplines, and link technologies; constantly discovering new ways of solving complex problems in a diverse and inclusive environment where you can be authentic, feel valued and realise your full potential. Visit our website to read more about our diverse and inclusive workplace culture. Matched contribution pension scheme, with life assurance Competitive holiday allowance, with the option to purchase additional days Options to join Health Cash Plan, Private Medical Insurance and Dental Insurance Employee discount portal: Personal Accident Insurance, Travel Insurance, Restaurants, Cinema Tickets and much more We are proud to support the Armed Forces community by honouring the Armed Forces Covenant and maintaining our Gold Award standard in the Defence Employer Recognition Scheme Volunteering Opportunities - helping charities and local community Our Recruitment Process: We want to make sure that our recruitment process is as inclusive as possible and we aspire to bring out the best in our candidates by creating an environment where everyone feels value, heard and supported. If you have a disability or health condition that may affect your performance in certain assessment types, please speak to your Recruiter about potential reasonable adjustments. Many roles in QinetiQ are subject to national security vetting being completed, applicants who already hold the appropriate level of vetting may be able to transfer it upon appointment. A number of roles are also subject to additional restrictions, which mean factors such as nationality or previous nationalities may affect the roles that you can be employed in. Please note that all applicants for this role must be eligible for SC clearance, as a minimum.
Feb 28, 2026
Full time
Location: Farnborough, Malvern or Boscombe Down Role Type: Permanent - Full Time Role Purpose A capability lead in IT operations is responsible for strategically growing and maintaining the essential skills, processes, and technologies required to deliver IT services effectively, ensuring the team can meet business objectives. Their purpose includes developing talent, improving operational efficiency through frameworks like Agile and ITIL, fostering continuous improvement, and providing expert consultation to senior leaders on capability-related matters. They act as a strategic partner to senior stakeholders across business functions, influencing and enabling the delivery of cross-functional initiatives and transformation programmes. Key Accountabilities Technical Strategy Development: Promote knowledge sharing, training, and self service enablement. Lead efforts to automate processes, implement AI/ML for operations, and explore innovative technologies to enhance services. Develop and execute strategies & roadmaps for IT infrastructure, aligning with broader organisational goals and digital strategies. Performance and Metrics: Using analytics and feedback to improve service quality and user satisfaction Find ways to scale technological innovations effectively while reducing operational costs. Monitor and maintain IT systems for optimal performance, security, and uptime. Lead technical teams, develop talent, and foster a culture of accountability and innovation. Lead and evolve IT support capabilities across UK, Germany & Canadian operations. Lead and coach Team Leads & Engineering Leads and foster a high performance culture. Oversee team structure, recruitment, and career development. Project Delivery: Proven record of delivering infrastructure projects on time and within budget. Plan and lead the testing and delivery of new systems and improvements. Stakeholder Engagement: Maintain strong stakeholder relationships with the wider business. Partner with senior stakeholders across business units to shape and deliver strategic IT initiatives. Effective communication skills to translate technical concepts for non technical audiences and influence senior stakeholders. Own escalated incidents and requests, ensuring resolution and continuous improvement. Represent QinetiQ IT at industry events, bringing back insights and innovation. Represent IT Operations in governance forums, steering groups, and strategic planning sessions. Influence cross functional decision making by translating capability insights into business outcomes. Budgeting & Cost Optimisation: Understanding of Capex/Opex models and ability to optimise spend. Drive operational performance reporting, trend analysis, and service improvement initiatives. Ability to assess and mitigate risks related to infrastructure availability, scalability, and security. Implement robust security measures, manage vulnerabilities, and ensure adherence to compliance and regulatory requirements. Key Capabilities/Knowledge Proven leadership in IT operations, ideally within a multi site or enterprise environment. Strong understanding of ITIL service operations and continuous improvement. Experience managing third party vendors and service level agreements. Excellent stakeholder engagement and communication skills. Ability to lead through influence in matrixed environments. Deep customer focus with a passion for service excellence. Strong analytical, problem solving, and decision making skills. Knowledge of modern workplace technologies (e.g., Microsoft 365, Endpoint Management). Understanding of data privacy, information security, and compliance principles. Experience & Qualifications Degree or equivalent experience in IT, Computer Science, or related field. Minimum 5 years' experience in senior team leadership or capability management. ITIL Foundation v4 certification (required); ITIL Practitioner or Managing Professional (desirable). Experience with modern service management platforms (e.g., ServiceNow, Jira Service Management). Demonstrable success in driving service transformation and performance improvement. Strong reporting and data analysis capabilities. Eligible for and able to maintain SC level security clearance. Working Patterns To cover shift patterns between GMT you may be asked to work at specific times As part of a commitment to maintaining high service availability and rapid incident response, this role will be required to participate in an on call rota. This responsibility reflects the trust placed in the role to act swiftly and decisively when critical systems are impacted. Additional Experience & Qualifications Hardware Lifecycle Management: Overseeing provisioning, maintenance, and disposal of IT assets across multiple locations. Software Deployment & Updates: Familiarity with tools like SCCM, Intune, or other endpoint management platforms. Onsite Support & Escalation Handling: Providing responsive, high quality support and acting as a point of escalation for complex issues. On site Support: Strong hands on experience with laptops, desktops, mobile devices, printers, fiber optics, structured cabling and AV equipment. Accountability for the management of Network Equipment Rooms. Networking Fundamentals: Solid understanding of LAN/WAN, Wi Fi, VPN, and basic troubleshooting of connectivity issues. Health & Safety: Understanding of construction regulations (e.g., CDM). Holds IOSH and Emergency First Aid certificates. Executive Support: Delivering highly personalized and responsive IT support to senior stakeholders and executives. MOD standards: Own the governance of delivery against Site Coordinating Installation Design Authority (SCIDA) installation requirements by adhering to JSP604 and owning the implementation. Why Join QinetiQ? As we continue to grow into new markets around the world, there's never been a more exciting time to join QinetiQ. The formula for success is our appetite for innovation and having the courage to take on a wide variety of complex challenges. As a QinetiQ employee, you'll experience a unique working environment where teams from different backgrounds, disciplines and experience enjoy collaborating widely and openly as we undertake this exciting and rewarding journey. Through effective teamwork, and pulling together, you'll get to experience what happens when we all share different perspectives, blend disciplines, and link technologies; constantly discovering new ways of solving complex problems in a diverse and inclusive environment where you can be authentic, feel valued and realise your full potential. Visit our website to read more about our diverse and inclusive workplace culture. Matched contribution pension scheme, with life assurance Competitive holiday allowance, with the option to purchase additional days Options to join Health Cash Plan, Private Medical Insurance and Dental Insurance Employee discount portal: Personal Accident Insurance, Travel Insurance, Restaurants, Cinema Tickets and much more We are proud to support the Armed Forces community by honouring the Armed Forces Covenant and maintaining our Gold Award standard in the Defence Employer Recognition Scheme Volunteering Opportunities - helping charities and local community Our Recruitment Process: We want to make sure that our recruitment process is as inclusive as possible and we aspire to bring out the best in our candidates by creating an environment where everyone feels value, heard and supported. If you have a disability or health condition that may affect your performance in certain assessment types, please speak to your Recruiter about potential reasonable adjustments. Many roles in QinetiQ are subject to national security vetting being completed, applicants who already hold the appropriate level of vetting may be able to transfer it upon appointment. A number of roles are also subject to additional restrictions, which mean factors such as nationality or previous nationalities may affect the roles that you can be employed in. Please note that all applicants for this role must be eligible for SC clearance, as a minimum.
Job Title: Desktop / 2nd Line Support Engineer Location: Salisbury (On-site, 5 days a week) Salary: 31,000 - 33,000 A leading consultancy organisation is currently looking to recruit a 2nd Line Support Engineer to join their End User Services (EUS) team in Salisbury. Reporting to the EUS Lead Group, you'll play a key second-line support role, responsible for resolving incidents, handling requests, and supporting project related tasks. You'll work closely with our Service Desk and Level 3 teams to ensure high-quality service delivery and seamless communication. Key Responsibilities Resolve second-line incidents within defined SLAs Complete user requests in a timely manner Maintain escalations at less than 2% per month Achieve CSAT scores of 4.5/5 or higher for incidents handled Communicate proactively with Service Desk and L3 teams Deliver project tasks within agreed timescales What We're Looking For Hands-on experience with Microsoft Windows 10/11 and Intune Solid understanding of desktop and laptop hardware Basic administration knowledge of SCCM (MECM) and Active Directory Working knowledge of networking concepts (LAN/WAN/vLAN, Wi-Fi) Familiarity with security tools, especially disk encryption using BitLocker
Feb 28, 2026
Full time
Job Title: Desktop / 2nd Line Support Engineer Location: Salisbury (On-site, 5 days a week) Salary: 31,000 - 33,000 A leading consultancy organisation is currently looking to recruit a 2nd Line Support Engineer to join their End User Services (EUS) team in Salisbury. Reporting to the EUS Lead Group, you'll play a key second-line support role, responsible for resolving incidents, handling requests, and supporting project related tasks. You'll work closely with our Service Desk and Level 3 teams to ensure high-quality service delivery and seamless communication. Key Responsibilities Resolve second-line incidents within defined SLAs Complete user requests in a timely manner Maintain escalations at less than 2% per month Achieve CSAT scores of 4.5/5 or higher for incidents handled Communicate proactively with Service Desk and L3 teams Deliver project tasks within agreed timescales What We're Looking For Hands-on experience with Microsoft Windows 10/11 and Intune Solid understanding of desktop and laptop hardware Basic administration knowledge of SCCM (MECM) and Active Directory Working knowledge of networking concepts (LAN/WAN/vLAN, Wi-Fi) Familiarity with security tools, especially disk encryption using BitLocker
NPPV3/ SC Cleared Deployment Engineer Location: North Wales Contract: 2-3 Months Rate: 200 per day (Inside IR35) Hours: Monday to Friday (standard business hours) We're currently recruiting for an NPPV3/ SC Cleared Deployment Engineer to support a Windows 11 deployment project based in North Wales . This is a short-term contract starting ASAP. You'll be responsible for delivering Windows 11 upgrades across user devices, ensuring minimal disruption to end users while maintaining security and compliance standards. Key Responsibilities: Performing Windows 11 upgrades and device builds Backing up and restoring user data where required Troubleshooting upgrade and compatibility issues Providing face-to-face user support during rollout Ensuring devices meet security and compliance requirements Requirements: Active NPPV3 clearance (NPPV2 may be considered) or SC Clearance Previous experience delivering Windows 10/11 upgrade projects Strong desktop support / field engineer background Excellent customer-facing skills Ability to work onsite in North Wales, Monday-Friday This is an urgent requirement, and we're looking to move quickly. If you're NPPV3/ SC Cleared with IT desktop support / field engineer experience apply now. Further information available upon application. Please contact (url removed) or call (phone number removed) for more information. ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.
Feb 28, 2026
Contractor
NPPV3/ SC Cleared Deployment Engineer Location: North Wales Contract: 2-3 Months Rate: 200 per day (Inside IR35) Hours: Monday to Friday (standard business hours) We're currently recruiting for an NPPV3/ SC Cleared Deployment Engineer to support a Windows 11 deployment project based in North Wales . This is a short-term contract starting ASAP. You'll be responsible for delivering Windows 11 upgrades across user devices, ensuring minimal disruption to end users while maintaining security and compliance standards. Key Responsibilities: Performing Windows 11 upgrades and device builds Backing up and restoring user data where required Troubleshooting upgrade and compatibility issues Providing face-to-face user support during rollout Ensuring devices meet security and compliance requirements Requirements: Active NPPV3 clearance (NPPV2 may be considered) or SC Clearance Previous experience delivering Windows 10/11 upgrade projects Strong desktop support / field engineer background Excellent customer-facing skills Ability to work onsite in North Wales, Monday-Friday This is an urgent requirement, and we're looking to move quickly. If you're NPPV3/ SC Cleared with IT desktop support / field engineer experience apply now. Further information available upon application. Please contact (url removed) or call (phone number removed) for more information. ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.
About us: At Gravity Sketch, we are transforming how creative teams realize their vision. Our platform empowers entire teams to create, communicate, and collaborate spatially, breaking down the barriers of traditional workflows to make the design process more inclusive, efficient, and enjoyable. By enabling seamless, real-time interaction in a shared 3D environment across VR, desktop, and web, we empower the world's most innovative companies to bring better products to life. Our Values Force Multiplier Make everyone around you better Raise the Bar Deliver Results Owner mindset Hold yourself and others accountable Make every investment as if it were your own Don't let the egg drop Resourceful Take calculated risks Use what you/we have to deliver the most value Stay Hungry Curiosity Always be in learning mode Go Deep: ask the why/why not Explore and have fun Empathy Put yourself in the shoes of your customer Be genuinely caring and respectful Act from a place of understanding/longing to understand Role Summary The Enterprise Customer Success Manager role is instrumental in our customers' long-term success and business. You will work closely on the customer's journey post-sales to ensure they're obtaining full value from Gravity Sketch. As an Enterprise CSM at Gravity Sketch, your contributions to helping us build a foundation for the CSM motion allow you to have a significant impact beyond the traditional scope of a CSM role. The challenge At Gravity Sketch, Customer Success means collaborating with top global brands to help them adopt our innovative technology. This role presents unique challenges, as you'll be educating entire teams and organizations about our tool's capabilities and best implementation practices. As our product evolves and expands, so do its potential applications. You'll need to stay ahead of the curve by developing an in depth knowledge in our core workflows and work closely with our customers to explore new ways to leverage the GS product suite. Key Responsibilities: Building strong relationships with our customers is crucial, and you will engage with individuals at all levels, from end users (designers, modelers, etc.) to senior management (Directors and VPs). Partnering with senior stakeholders will allow you to develop mutually agreed-upon success plans that address the specific challenges and opportunities for which they adopted Gravity Sketch. At Gravity Sketch, the Customer Success Manager is the quarterback on the account, responsible for leading and coordinating our internal teams' efforts to achieve success. You will be responsible for coordinating large scale role out of licenses and handling the communication and logistics with new users, teams and stakeholders. You will take on learnings from your own accounts and our other customers to understand best practices for delivering change management at an Enterprise level. You will also play a key role in educating and training customers on how to leverage product features, enhancing their understanding and confidence in using the tool. You can also enlist the support of our team of experts if needed, especially when customers require in-depth guidance from a trained professional in their field. Furthermore, you will utilize both quantitative and qualitative data to uncover insights and drive actions within your accounts. Collaborating with cross-functional teams, including Sales, Product, Engineering, and Marketing, will enable you to achieve success for your customers. Your role as the voice of the customer internally will involve informing other departments about how our customers use Gravity Sketch, how we can best support them, and how we can maximize value for them. Gathering and communicating product feedback based on personal experience and customer insights will be another important aspect of your responsibilities. Additionally, you will actively contribute to the analysis, planning, and execution of Customer Success processes, helping us establish a strong foundation for the CSM function. Requirements: Considerable experience working in an enterprise customer success environment. Previously responsible for the growth and churn of a BOB. Organisation: Excellent structure and organisation, with strong attention to detail. Self-driven: Able to hit the ground running and execute quickly once we have aligned on a plan. Self-driven to learn, to set targets, and able to work under limited supervision. Passion and curiosity: Avid interest in VR, design and understanding how different products are made, curious personality and enjoys digging deep to understand and solve a problem. Grit: Positive attitude, and strong team working skills and hungry for success, not afraid to roll up sleeves and help out wherever needed. People-oriented: Excellent communicator - both written and verbal. Ideally but not required: experience with software in the product design workflow (Gravity Sketch, CAD, Illustrator, Photoshop, etc.) and/or footwear focused design degree. We have 10+ industry experts in house to help you with these skills and as resources for you to lean on. Nice to have: German verbal and written skills. Benefits Uncapped holidays: the startup world is busy, we encourage taking time off to recharge and rest. £50 (or equivalent in specific currency) month personal wellbeing budget. Private healthcare (region specific). £1,000 (or equivalent in specific currency) personal budget per year for professional development. You will learn a lot here but there may be more want or need. With this budget, we aim to support you in your career growth. Team lunch Wednesdays: out together in person, or virtually with food delivery credit. Socials and an annual global meet up: we are passionate about bringing everyone together whenever we can, this helps build tighter bonds and alignment. Enhanced parental leave policy (maternity and paternity). Cyclescheme & Techscheme (UK only)
Feb 28, 2026
Full time
About us: At Gravity Sketch, we are transforming how creative teams realize their vision. Our platform empowers entire teams to create, communicate, and collaborate spatially, breaking down the barriers of traditional workflows to make the design process more inclusive, efficient, and enjoyable. By enabling seamless, real-time interaction in a shared 3D environment across VR, desktop, and web, we empower the world's most innovative companies to bring better products to life. Our Values Force Multiplier Make everyone around you better Raise the Bar Deliver Results Owner mindset Hold yourself and others accountable Make every investment as if it were your own Don't let the egg drop Resourceful Take calculated risks Use what you/we have to deliver the most value Stay Hungry Curiosity Always be in learning mode Go Deep: ask the why/why not Explore and have fun Empathy Put yourself in the shoes of your customer Be genuinely caring and respectful Act from a place of understanding/longing to understand Role Summary The Enterprise Customer Success Manager role is instrumental in our customers' long-term success and business. You will work closely on the customer's journey post-sales to ensure they're obtaining full value from Gravity Sketch. As an Enterprise CSM at Gravity Sketch, your contributions to helping us build a foundation for the CSM motion allow you to have a significant impact beyond the traditional scope of a CSM role. The challenge At Gravity Sketch, Customer Success means collaborating with top global brands to help them adopt our innovative technology. This role presents unique challenges, as you'll be educating entire teams and organizations about our tool's capabilities and best implementation practices. As our product evolves and expands, so do its potential applications. You'll need to stay ahead of the curve by developing an in depth knowledge in our core workflows and work closely with our customers to explore new ways to leverage the GS product suite. Key Responsibilities: Building strong relationships with our customers is crucial, and you will engage with individuals at all levels, from end users (designers, modelers, etc.) to senior management (Directors and VPs). Partnering with senior stakeholders will allow you to develop mutually agreed-upon success plans that address the specific challenges and opportunities for which they adopted Gravity Sketch. At Gravity Sketch, the Customer Success Manager is the quarterback on the account, responsible for leading and coordinating our internal teams' efforts to achieve success. You will be responsible for coordinating large scale role out of licenses and handling the communication and logistics with new users, teams and stakeholders. You will take on learnings from your own accounts and our other customers to understand best practices for delivering change management at an Enterprise level. You will also play a key role in educating and training customers on how to leverage product features, enhancing their understanding and confidence in using the tool. You can also enlist the support of our team of experts if needed, especially when customers require in-depth guidance from a trained professional in their field. Furthermore, you will utilize both quantitative and qualitative data to uncover insights and drive actions within your accounts. Collaborating with cross-functional teams, including Sales, Product, Engineering, and Marketing, will enable you to achieve success for your customers. Your role as the voice of the customer internally will involve informing other departments about how our customers use Gravity Sketch, how we can best support them, and how we can maximize value for them. Gathering and communicating product feedback based on personal experience and customer insights will be another important aspect of your responsibilities. Additionally, you will actively contribute to the analysis, planning, and execution of Customer Success processes, helping us establish a strong foundation for the CSM function. Requirements: Considerable experience working in an enterprise customer success environment. Previously responsible for the growth and churn of a BOB. Organisation: Excellent structure and organisation, with strong attention to detail. Self-driven: Able to hit the ground running and execute quickly once we have aligned on a plan. Self-driven to learn, to set targets, and able to work under limited supervision. Passion and curiosity: Avid interest in VR, design and understanding how different products are made, curious personality and enjoys digging deep to understand and solve a problem. Grit: Positive attitude, and strong team working skills and hungry for success, not afraid to roll up sleeves and help out wherever needed. People-oriented: Excellent communicator - both written and verbal. Ideally but not required: experience with software in the product design workflow (Gravity Sketch, CAD, Illustrator, Photoshop, etc.) and/or footwear focused design degree. We have 10+ industry experts in house to help you with these skills and as resources for you to lean on. Nice to have: German verbal and written skills. Benefits Uncapped holidays: the startup world is busy, we encourage taking time off to recharge and rest. £50 (or equivalent in specific currency) month personal wellbeing budget. Private healthcare (region specific). £1,000 (or equivalent in specific currency) personal budget per year for professional development. You will learn a lot here but there may be more want or need. With this budget, we aim to support you in your career growth. Team lunch Wednesdays: out together in person, or virtually with food delivery credit. Socials and an annual global meet up: we are passionate about bringing everyone together whenever we can, this helps build tighter bonds and alignment. Enhanced parental leave policy (maternity and paternity). Cyclescheme & Techscheme (UK only)
Project Manager Location: Ringwood, Hampshire, + hybrid home working. Salary: £40,000 £45,000 DOE + Profit Share and Benefits Hours: 37.5 hours per week Contract: Full time, perm role. The Role This is a fantastic career opportunity for an experienced Project Manager who enjoys the challenges of working on multiple projects concurrently, delivering exceptionally high-quality projects for our customers. In this role you will engage with customers to help design and deliver projects which fit with their business needs and IT strategies, using PRINCE2 based methodology. Responsible for compiling Project Documentation such as: PIDs, Highlight Reports, End of Project Reports etc. Managing relationships and communication with end users, customers, internal departments and third-party organisations. Managing and reporting project time and cost against budget. Ensure project risks and issues are identified, managed & mitigation plans are in place. Transition project deliverable into live service. Skills & Experience To succeed in this role, you ll need to hold a Prince2 Practitioner, ITIL, PMP or equivalent qualification and have an understanding or experience in some of the technologies being deployed, i.e., Desktop Refresh projects, Server Replacements, Network Infrastructure or Cloud Infrastructure deployments. Excellent interpersonal skills Excellent time management skills Experience managing projects Strong verbal and written communication skills, and keen eye on attention to detail Advanced Knowledge of Microsoft applications including, MS Excel, Word, PowerPoint and Visio This role is subject to a standard DBS check. The Package Ongoing training and support Company Profit Share (first £3,600 is tax free) 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including dental. Free Parking. Hybrid Working after completion of probation. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust, a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
Feb 28, 2026
Full time
Project Manager Location: Ringwood, Hampshire, + hybrid home working. Salary: £40,000 £45,000 DOE + Profit Share and Benefits Hours: 37.5 hours per week Contract: Full time, perm role. The Role This is a fantastic career opportunity for an experienced Project Manager who enjoys the challenges of working on multiple projects concurrently, delivering exceptionally high-quality projects for our customers. In this role you will engage with customers to help design and deliver projects which fit with their business needs and IT strategies, using PRINCE2 based methodology. Responsible for compiling Project Documentation such as: PIDs, Highlight Reports, End of Project Reports etc. Managing relationships and communication with end users, customers, internal departments and third-party organisations. Managing and reporting project time and cost against budget. Ensure project risks and issues are identified, managed & mitigation plans are in place. Transition project deliverable into live service. Skills & Experience To succeed in this role, you ll need to hold a Prince2 Practitioner, ITIL, PMP or equivalent qualification and have an understanding or experience in some of the technologies being deployed, i.e., Desktop Refresh projects, Server Replacements, Network Infrastructure or Cloud Infrastructure deployments. Excellent interpersonal skills Excellent time management skills Experience managing projects Strong verbal and written communication skills, and keen eye on attention to detail Advanced Knowledge of Microsoft applications including, MS Excel, Word, PowerPoint and Visio This role is subject to a standard DBS check. The Package Ongoing training and support Company Profit Share (first £3,600 is tax free) 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including dental. Free Parking. Hybrid Working after completion of probation. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust, a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
