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first response customer technician apprenticeship
Randstad Inhouse Services
IT Support Apprenticeship
Randstad Inhouse Services Droitwich, Worcestershire
Do you have a passion for technology? Are you ready to turn your hobby into a career? This is an exciting opportunity to gain hands-on experience in IT support, working with a well-established IT service provider in the West Midlands. Location: Droitwich, West Midlands - The role is full time office based Salary: 15,000 per year Hours: Monday - Friday, 8:30 AM - 5:00 PM (37.5 hours per week) Apprenticeship length - 18 months, with 80% of learning achieved on the job, for optimum productivity. About the Company Our client is a leading IT support and service provider based in Elmley Lovett , delivering bespoke IT solutions to small and medium-sized businesses across the region. About the Role As an IT Support Apprentice , you will join a dynamic and supportive team, developing essential IT skills while working on real-world projects. Your key responsibilities will include: Providing technical support for IT and EPOS systems Assisting in customer projects and IT service activities Handling helpdesk calls and emails, ensuring timely responses Managing and resolving first-line support queries Gaining experience in networking, security, and cloud services What We're Looking For GCSE Grade C/4 or above in Maths & English GCSE, BTEC or A Level in ICT (preferred) OR hands-on experience with IT systems Please note: an IT/Computer related qualification higher than Level 2 (Level 3 or 4, degree, masters etc) will make you ineligible for the apprenticeship, as you will be overqualified. A passionate, motivated individual eager to build a career in IT Strong problem-solving skills and a willingness to learn Excellent communication and customer service skills An inquisitive and can-do attitude Candidates must be able to reliably commute to Elmley Lovett (Droitwich, WR9 0PT) or be willing to relocate. Due to the location of the office, public transport is limited Training & Development You will complete a Level 3 Information Communications Technician Apprenticeship , covering: Computer Fundamentals & Security - Hardware, software, and cybersecurity basics Networking & Cloud Services - Key networking concepts and cloud computing Communication in IT Support - Developing effective technical support skills This apprenticeship offers blended learning , combining online training with practical workplace experience, setting you up for success. Key Outcomes from Information Communication Technician Level 3 Those who complete the ICT Apprenticeship will gain an understanding of how to do the following: Install software upgrades Test and evaluate system performance Use system data to identify solutions Escalate problems in line with procedures Use basic scripting to execute tasks Carry out routine system maintenance checks Follow the necessary security procedures An ICT Level 3 Apprenticeship provides learners with the relevant knowledge and skills they'll need to progress through the early stages of their careers. Those fulfilling the role of IT Support are required to resolve system user queries and faults in a helpdesk environment. We make sure that learners become perfectly equipped to carry out their job responsibilities to a high standard, helping them in the direction of long-term success. Why Join Us? Salary from 15,000 per year On-the-job training and career growth opportunities Supportive and experienced team
Mar 08, 2025
Full time
Do you have a passion for technology? Are you ready to turn your hobby into a career? This is an exciting opportunity to gain hands-on experience in IT support, working with a well-established IT service provider in the West Midlands. Location: Droitwich, West Midlands - The role is full time office based Salary: 15,000 per year Hours: Monday - Friday, 8:30 AM - 5:00 PM (37.5 hours per week) Apprenticeship length - 18 months, with 80% of learning achieved on the job, for optimum productivity. About the Company Our client is a leading IT support and service provider based in Elmley Lovett , delivering bespoke IT solutions to small and medium-sized businesses across the region. About the Role As an IT Support Apprentice , you will join a dynamic and supportive team, developing essential IT skills while working on real-world projects. Your key responsibilities will include: Providing technical support for IT and EPOS systems Assisting in customer projects and IT service activities Handling helpdesk calls and emails, ensuring timely responses Managing and resolving first-line support queries Gaining experience in networking, security, and cloud services What We're Looking For GCSE Grade C/4 or above in Maths & English GCSE, BTEC or A Level in ICT (preferred) OR hands-on experience with IT systems Please note: an IT/Computer related qualification higher than Level 2 (Level 3 or 4, degree, masters etc) will make you ineligible for the apprenticeship, as you will be overqualified. A passionate, motivated individual eager to build a career in IT Strong problem-solving skills and a willingness to learn Excellent communication and customer service skills An inquisitive and can-do attitude Candidates must be able to reliably commute to Elmley Lovett (Droitwich, WR9 0PT) or be willing to relocate. Due to the location of the office, public transport is limited Training & Development You will complete a Level 3 Information Communications Technician Apprenticeship , covering: Computer Fundamentals & Security - Hardware, software, and cybersecurity basics Networking & Cloud Services - Key networking concepts and cloud computing Communication in IT Support - Developing effective technical support skills This apprenticeship offers blended learning , combining online training with practical workplace experience, setting you up for success. Key Outcomes from Information Communication Technician Level 3 Those who complete the ICT Apprenticeship will gain an understanding of how to do the following: Install software upgrades Test and evaluate system performance Use system data to identify solutions Escalate problems in line with procedures Use basic scripting to execute tasks Carry out routine system maintenance checks Follow the necessary security procedures An ICT Level 3 Apprenticeship provides learners with the relevant knowledge and skills they'll need to progress through the early stages of their careers. Those fulfilling the role of IT Support are required to resolve system user queries and faults in a helpdesk environment. We make sure that learners become perfectly equipped to carry out their job responsibilities to a high standard, helping them in the direction of long-term success. Why Join Us? Salary from 15,000 per year On-the-job training and career growth opportunities Supportive and experienced team
Randstad Inhouse Services
IT Support Apprenticeship
Randstad Inhouse Services Droitwich, Worcestershire
IT Support Apprentice Do you have a passion for technology? Are you ready to turn your hobby into a career? This is an exciting opportunity to gain hands-on experience in IT support, working with a well-established IT service provider in the West Midlands. Location: Droitwich, West Midlands - The role is full time office based Salary: From 15,000 per year Hours: Monday - Friday, 8:30 AM - 5:00 PM (37.5 hours per week) Apprenticeship length - 18 months, with 80% of learning achieved on the job, for optimum productivity. About the Company Our client is a leading IT support and service provider based in Elmley Lovett , delivering bespoke IT solutions to small and medium-sized businesses across the region. About the Role As an IT Support Apprentice , you will join a dynamic and supportive team, developing essential IT skills while working on real-world projects. Your key responsibilities will include: Providing technical support for IT and EPOS systems Assisting in customer projects and IT service activities Handling helpdesk calls and emails, ensuring timely responses Managing and resolving first-line support queries Gaining experience in networking, security, and cloud services What We're Looking For GCSE Grade C/4 or above in Maths & English (or equivalent) GCSE, BTEC, or A Level in ICT (preferred) OR hands-on experience with IT systems A passionate, motivated individual eager to build a career in IT Strong problem-solving skills and a willingness to learn Excellent communication and customer service skills An inquisitive and can-do attitude Training & Development You will complete a Level 3 Information Communications Technician Apprenticeship , covering: Computer Fundamentals & Security - Hardware, software, and cybersecurity basics Networking & Cloud Services - Key networking concepts and cloud computing Communication in IT Support - Developing effective technical support skills This apprenticeship offers blended learning , combining online training with practical workplace experience, setting you up for a successful IT career. Key Outcomes from Information Communication Technician Level 3 Those who complete the Information Communication Technician Apprenticeship will gain an understanding of how to do the following: Install software upgrades Test and evaluate system performance Use system data to identify solutions Escalate problems in line with procedures Use basic scripting to execute tasks Carry out routine system maintenance checks Follow the necessary security procedures Why Join Us? Salary from 15,000 per year On-the-job training and career growth opportunities Supportive and experienced team On-site parking Important: Candidates must be able to reliably commute to Elmley Lovett (Droitwich, WR9 0PT) or be willing to relocate. Due to the location of the office, public transport is limited randstaddigitalapprenticeships
Feb 12, 2025
Full time
IT Support Apprentice Do you have a passion for technology? Are you ready to turn your hobby into a career? This is an exciting opportunity to gain hands-on experience in IT support, working with a well-established IT service provider in the West Midlands. Location: Droitwich, West Midlands - The role is full time office based Salary: From 15,000 per year Hours: Monday - Friday, 8:30 AM - 5:00 PM (37.5 hours per week) Apprenticeship length - 18 months, with 80% of learning achieved on the job, for optimum productivity. About the Company Our client is a leading IT support and service provider based in Elmley Lovett , delivering bespoke IT solutions to small and medium-sized businesses across the region. About the Role As an IT Support Apprentice , you will join a dynamic and supportive team, developing essential IT skills while working on real-world projects. Your key responsibilities will include: Providing technical support for IT and EPOS systems Assisting in customer projects and IT service activities Handling helpdesk calls and emails, ensuring timely responses Managing and resolving first-line support queries Gaining experience in networking, security, and cloud services What We're Looking For GCSE Grade C/4 or above in Maths & English (or equivalent) GCSE, BTEC, or A Level in ICT (preferred) OR hands-on experience with IT systems A passionate, motivated individual eager to build a career in IT Strong problem-solving skills and a willingness to learn Excellent communication and customer service skills An inquisitive and can-do attitude Training & Development You will complete a Level 3 Information Communications Technician Apprenticeship , covering: Computer Fundamentals & Security - Hardware, software, and cybersecurity basics Networking & Cloud Services - Key networking concepts and cloud computing Communication in IT Support - Developing effective technical support skills This apprenticeship offers blended learning , combining online training with practical workplace experience, setting you up for a successful IT career. Key Outcomes from Information Communication Technician Level 3 Those who complete the Information Communication Technician Apprenticeship will gain an understanding of how to do the following: Install software upgrades Test and evaluate system performance Use system data to identify solutions Escalate problems in line with procedures Use basic scripting to execute tasks Carry out routine system maintenance checks Follow the necessary security procedures Why Join Us? Salary from 15,000 per year On-the-job training and career growth opportunities Supportive and experienced team On-site parking Important: Candidates must be able to reliably commute to Elmley Lovett (Droitwich, WR9 0PT) or be willing to relocate. Due to the location of the office, public transport is limited randstaddigitalapprenticeships
RS Components
Crane Technician
RS Components Corby, Northamptonshire
We are seeking a Crane Technician to join our team at our distribution Centre in Corby. As a Crane Technician you will be responsible for management of all site Mechanical Handling Equipment including Cranes and Forklift trucks, working on a two shift basis. This shift pattern will rotate weekly, you'll be required to work 6:30am-2pm and 2pm-9:30pm.Shift allowance is 15% on top of basic salary. What you will do to be successful in this role: Quick incident response to Operations related issues; effecting repairs or making adjustments to ensure the maximum uptime, safety and operating efficiency of the equipment. Set priorities for attending to problems in more than one location. Liaising with operators and managers as required. Taking ownership of workshop/office activates to support the above, including: spares availability, improvement of procedures, sourcing items, etc. Locating, managing and controlling spares usage, including contacting suppliers for prices etc. Identification of opportunities, development of proposals, and implementation of solutions that deliver tangible improvements to operations and the facilities departments. Management of contractors, suppliers and internal resource, including allocation of work, preparation of required specifications and ensuring the contractor delivers to the agreed specification. Ensuring all work adheres to Health & Safety guidelines, policies, legislation and requirements. Appropriate, quality, communications to all relevant parties. Liaise closely with the Operations, Facilities and Projects teams. Responsibility for the coaching, training, mentoring and sharing of experience, and best practice, to others within the Facilities department. Facilities/operations/contractor training responsibility, as required, for Sweeper, Scrubber, Tractor and attachments, Crane evacuation training, harness training, "man-down" rescue (ITTSAR accredited MHE trainer and examiner preferred) Site PICOLO under LOLER. Responsibility for site lifting plans and out of ordinary LOLER works. Manage insurance thorough examinations under LOLER and ownership of any remedial works required Ownership of the warehouse racking inspections process and uprising repairs Large-scale involvement on any project work concerning (including purchase of) new MHE equipment Provide effective liaison with insurance inspectors with respect to their onsite miscellaneous works What you will have to be successful in this role: A recognised trade apprenticeship or equivalent qualification would be a great advantage Forklift truck and Crane maintenance experience Ability to safely work at height Computer literate with knowledge of MS Office and Planned Preventative Maintenance Systems. Electrical and/or Control experience in a logistics or manufacturing environment. Training and Experience in the operation, fault-finding and repair to; basic electronics, industrial electrical applications, pneumatics and hydraulics, motor/gear boxes, drives, conveyors, tools, forklift trucks and associated equipment. Proven track record of fault finding. Hands-on technical experience and expertise. Self-Managing person with the ability to plan and manage priorities effectively. Excellent communication skills to all levels of the business. Excellent data analysis and problem solving skills for the evaluation of logistics and technical issues. Ability to build relationships across cultures and across functions. Demonstrable influencing skills. Ability to challenge and generate own ideas in a team environment. We are RS Components part of the Electrocomponents Group Since 1937, we have been a leading distributor of Electronic, Electrical & Industrial components and supported generations of engineers with products for all types of applications. As a FTSE 100 company with £2 billion in revenue, we have nine operating brands: RS Components, Allied Electronics & Automation, RS PRO, OKdo, DesignSpark, IESA, Synovos, Needlers and Liscombe. We operate in 32 countries, shipping 60,000 parcels a day to over 1.2 million customers worldwide Our vision is tobecome first choice. Not just for our customers and suppliers, but also for our people. At Electrocomponents you'll be encouraged to think differently and share your ideas, helping our customers to create, develop and discover. As we grow our business, we'll help you grow - expanding your expertise and helping you become the best you can be. You'll be proud of the impact you make on the world and appreciated for what you do. What we offer You can take control of your future here at RS Components. We offer all the good stuff you'd expect like: Private medical cover for those unexpected moments On top of your holiday, you can buy up to 5 extra days to enjoy how you wish Annual bonus to pay for those extra holidays! Generous, market-leading pension; it's never too early to start planning for your future Training and development opportunities Grow in our high-performance culture and be rewarded for your success. Whoever you are, whatever you do and wherever you are; it all starts here. Are you ready to explore the possibilities?
Sep 24, 2022
Full time
We are seeking a Crane Technician to join our team at our distribution Centre in Corby. As a Crane Technician you will be responsible for management of all site Mechanical Handling Equipment including Cranes and Forklift trucks, working on a two shift basis. This shift pattern will rotate weekly, you'll be required to work 6:30am-2pm and 2pm-9:30pm.Shift allowance is 15% on top of basic salary. What you will do to be successful in this role: Quick incident response to Operations related issues; effecting repairs or making adjustments to ensure the maximum uptime, safety and operating efficiency of the equipment. Set priorities for attending to problems in more than one location. Liaising with operators and managers as required. Taking ownership of workshop/office activates to support the above, including: spares availability, improvement of procedures, sourcing items, etc. Locating, managing and controlling spares usage, including contacting suppliers for prices etc. Identification of opportunities, development of proposals, and implementation of solutions that deliver tangible improvements to operations and the facilities departments. Management of contractors, suppliers and internal resource, including allocation of work, preparation of required specifications and ensuring the contractor delivers to the agreed specification. Ensuring all work adheres to Health & Safety guidelines, policies, legislation and requirements. Appropriate, quality, communications to all relevant parties. Liaise closely with the Operations, Facilities and Projects teams. Responsibility for the coaching, training, mentoring and sharing of experience, and best practice, to others within the Facilities department. Facilities/operations/contractor training responsibility, as required, for Sweeper, Scrubber, Tractor and attachments, Crane evacuation training, harness training, "man-down" rescue (ITTSAR accredited MHE trainer and examiner preferred) Site PICOLO under LOLER. Responsibility for site lifting plans and out of ordinary LOLER works. Manage insurance thorough examinations under LOLER and ownership of any remedial works required Ownership of the warehouse racking inspections process and uprising repairs Large-scale involvement on any project work concerning (including purchase of) new MHE equipment Provide effective liaison with insurance inspectors with respect to their onsite miscellaneous works What you will have to be successful in this role: A recognised trade apprenticeship or equivalent qualification would be a great advantage Forklift truck and Crane maintenance experience Ability to safely work at height Computer literate with knowledge of MS Office and Planned Preventative Maintenance Systems. Electrical and/or Control experience in a logistics or manufacturing environment. Training and Experience in the operation, fault-finding and repair to; basic electronics, industrial electrical applications, pneumatics and hydraulics, motor/gear boxes, drives, conveyors, tools, forklift trucks and associated equipment. Proven track record of fault finding. Hands-on technical experience and expertise. Self-Managing person with the ability to plan and manage priorities effectively. Excellent communication skills to all levels of the business. Excellent data analysis and problem solving skills for the evaluation of logistics and technical issues. Ability to build relationships across cultures and across functions. Demonstrable influencing skills. Ability to challenge and generate own ideas in a team environment. We are RS Components part of the Electrocomponents Group Since 1937, we have been a leading distributor of Electronic, Electrical & Industrial components and supported generations of engineers with products for all types of applications. As a FTSE 100 company with £2 billion in revenue, we have nine operating brands: RS Components, Allied Electronics & Automation, RS PRO, OKdo, DesignSpark, IESA, Synovos, Needlers and Liscombe. We operate in 32 countries, shipping 60,000 parcels a day to over 1.2 million customers worldwide Our vision is tobecome first choice. Not just for our customers and suppliers, but also for our people. At Electrocomponents you'll be encouraged to think differently and share your ideas, helping our customers to create, develop and discover. As we grow our business, we'll help you grow - expanding your expertise and helping you become the best you can be. You'll be proud of the impact you make on the world and appreciated for what you do. What we offer You can take control of your future here at RS Components. We offer all the good stuff you'd expect like: Private medical cover for those unexpected moments On top of your holiday, you can buy up to 5 extra days to enjoy how you wish Annual bonus to pay for those extra holidays! Generous, market-leading pension; it's never too early to start planning for your future Training and development opportunities Grow in our high-performance culture and be rewarded for your success. Whoever you are, whatever you do and wherever you are; it all starts here. Are you ready to explore the possibilities?

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