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Role: Senior Salesforce Administrator Department: Commercial Operations Location: London (Hybrid) Reports into: Salesforce Lead Contract: Full Time We're hiring a Senior Salesforce Administrator to join an established Salesforce team and help deliver improvements across our Salesforce platform - more specifically on our Service Cloud and Experience Cloud platforms but with Sales Cloud involvement. You will collaborate with other Admins and technical partners, taking end to end responsibility for your own projects and enhancements, from discovery through delivery, communication, training, and documentation. We are looking for a likeminded administrator who would consider themselves an automation specialist! We are a small team with big dreams for the future of the Salesforce platform within Disguise and want someone to help us achieve those. What you will do Design, build, refactor, and maintain automations using Salesforce Flow (record triggered, screen flows, scheduled flows, etc.) with scalable patterns and clear documentation. Map out processes and requirements using tools like Miro / Lucidchart (or similar) and translate them into well structured Salesforce solutions. Deliver both project work and ad hoc enhancements/support, balancing priorities and stakeholder needs. Work within our Jira & Gearset devOps process - creating stories, tasks and epics. Providing solution designs and component lists. Test first and test often mindset. Run tests as specific users and peer review other team members' work. Be open to changes and improvements. Configure and improve solutions across multiple clouds as needed - currently Sales Cloud, Service Cloud, and Experience Cloud. Work comfortably with managed and unmanaged packages, understanding how they impact configuration, deployments, and support. Run discovery sessions, manage expectations, and communicate clearly with stakeholders. Own communications for your projects: updates, release notes (where appropriate), and impact summaries. Deliver training sessions and enablement meetings for end users. Reporting & analytics Build and maintain reports and dashboards to support teams and leadership. Contribute to broader analytics improvements where relevant (experience with advanced analytics is a plus). Enhance customer experience and understanding of Salesforce, enabling users to create their own reports and dashboards by understanding SF data and sharing that to users. Quality, governance & security Follow best practices for sharing, permissions, and access control, with a least privilege mindset. Maintain high standards for documentation and attention to detail. Support structured delivery practices including sandbox development and a controlled release process. Experience we are looking for Strong Senior Salesforce Admin experience (5+ Years Admin Experience) with deep expertise in Flow automation and working within Service and Experience Cloud. (You likely describe yourself as an automation specialist). Proactive mindset: you bring ideas, suggest improvements, and help teams get ahead of problems rather than reacting to them. Highly personable with strong communication skills - comfortable working with stakeholders at different levels and within a small growing team. E2E project experience from gathering requirements to deployment. Service Cloud & Experience Cloud proficiency. Bonus Points (Not Required) Any AI exposure, particularly Agentforce (or adjacent Salesforce AI features) or custom LLM integrations. FSL/Scheduling experience. Experience with CPQ (major part of the business). Some familiarity with: CI/CD Processes, VSCode, Git, Gearset / Other deployment tools. Advanced Admin Certification. Platform Developer Certification (Or want to/are working towards it already). Skills, behaviours and values we are looking for High level of attention to detail and being able to document changes and solution designs clearly. Ability to stick to the acceptance criteria and avoid design/development bloat. Be driven: take ownership of projects and be proud of the work put together. Be open: we are a small team and we have to be open to constructive criticism on work and potential improvements/changes. This is how we all learn and grow. Dynamic: priorities can change so being able to shift into different SF areas and projects is a must. About Disguise Disguise is the industry leading platform sitting at the heart of a new era of visual experiences. One powerful integrated system of software, hardware and services to help create the next dimension of real time spectacle. We partner with the biggest entertainment brands and companies in the world to deliver the A list of live music events, live TV broadcasts, immersive experiences, installations, theatre, film and TV production, corporate communications and brand product launches. Working with Disney, Snapchat, Netflix, ESPN, the Burj Khalifa, and Adele, Disguise is the number one partner delivering the next dimension of entertainment. Innovation comes from everyone. We strive to create a workplace that reflects our diverse audience. We celebrate our people for their full authentic selves, and embrace uniqueness. Inclusion and Equity matter at Disguise. We create together and we create everywhere. Our values Honest. We are real with ourselves and our clients and share our ideas with openness and transparency. Evolutionary. We innovate using our user's ever changing needs so our technology remains ahead of the game. Fearless. We take the best path, not the easiest, and innovate where it's right, not where it's simplest. Belong. We create an environment where everyone feels like they belong and is empowered to do their best work. We have a suite of globally relevant competitive benefits packages as we want to make sure we retain the best talent out there. Our benefits for every perm hire, globally include: Unlimited Paid Time Off - with minimum time you must take set at 20% above statutory Hybrid working between home and our offices (dependent on role and location) Mental health and wellbeing support - subscription to the Calm app, mental health first aid buddies, employee assistance programmes Gig allowance - £400 (or local equivalent) to spend on tickets every year to immerse yourself in our industries Belonging policies - including (but not limited to) support for Parental, Fertility, Miscarriage, Menopause and Transitioning Training, coaching & mentoring

About the Company Medidata is powering smarter treatments and healthier people through digital solutions to support clinical trials. Celebrating 25 years of ground breaking technological innovation across more than 36,000 trials and 11 million patients, Medidata offers industry leading expertise, analytics powered insights, and one of the largest clinical trial data sets in the industry. More than 1 million users trust Medidata's seamless, end to end platform to improve patient experiences, accelerate clinical breakthroughs, and bring therapies to market faster. Discover more at . About the Team (Life Science Engagement ) Dassault Systèmes (DS), with 40 years of experience transforming the way products are designed, produced and supported has combined with MEDIDATA, developers of the world's most used platform for clinical development, commercial and real world data. Our Life Sciences sales and marketing teams bring together all of Dassault Systèmes Life Sciences capabilities in one go to market organization called Life Sciences Engagement (LSE), providing our clients with Life Sciences domain focus and expertise to accelerate their business. As one organization we are leading the transformation in Life Sciences. Unique in the industry, we provide our clients with an integrated business and scientific platform from discovery and preclinical development, clinical trials, manufacturing, quality, regulatory, and commercialization. Discover the future of Life Sciences at and come join us! Responsibilities Our client Executive achieves booking, revenue, & profit goals within their assigned account territories, including identifying sales opportunities through daily prospecting, qualifying opportunities, and efficiently applying Medidata/Dassault Systemes resources to bring opportunities to successful conclusion. Client Executives build consultative, long term relationships with their customers to create tailored, cost effective solutions. Personal involvement in customer relationships and high levels of customer satisfaction are essential to remain consistent with Medidata/Dassault Systemes business principals. This sales role is territory based with a focus on field work for customer visits, but it's also office based in general and reports to the Manager of BIOVIA & BRAND sales, LSE Korea. Build and execute a comprehensive sales strategy to expand Dassault Systèmes' footprint in the Korean Life Sciences market. Achieve and exceed quarterly/annual revenue targets and profit goals within the assigned territory. Develop and maintain a robust sales pipeline through proactive prospecting, cold calling, and lead generation. Manage the end to end sales cycle, from initial contact and solution presenting to closing complex enterprise software transactions. Engage deeply with functional groups within Pharma/Biotech organizations, specifically targeting R&D, QC, QA, and IT departments. Act as a trusted advisor by providing thought leadership on industry trends, digital transformation, and the specific value proposition of Dassault Systèmes' solutions. Drive consultative engagements by leading workshops and brainstorming sessions to solve client specific challenges and deliver a clear 3D Experience Platform's value. Provide strategic guidance on RFX responses, ensuring solutions are scoped to meet both technical requirements and executive level business goals. Establish and nurture long term relationships with "C-Level" decision makers and key stakeholders to build customer loyalty and high retention rates. Collaborate cross functionally with Pre Sales, Marketing, Professional Services, and Partners to ensure seamless solution delivery and customer success. Coordinate internal resources effectively to navigate complex sales environments and accelerate deal closures. Maintain rigorous sales discipline by updating Salesforce/My Sales Pipeline and providing accurate weekly/monthly forecasting. Demonstrate high integrity and professional ethics, ensuring open and honest communication both internally and externally. Support marketing initiatives by participating in webinars, industry conferences, and white paper development to increase brand awareness in the Life Sciences sector. Qualification & Experience 5+ years of proven success in enterprise software sales or solution consulting, with a focus on high touch complex deals. Deep understanding of the Life Sciences industry, including a strong grasp of the end to end sales cycle within pharmaceutical and biotech sectors. Hands on knowledge of laboratory and manufacturing workflows, specifically within R&D processes, QC/QA environments, and Manufacturing. Proven track record of C-level engagement, with the ability to build trust and manage relationships with senior executives and key decision makers. Strong sales operational skills, including territory planning, pipeline management, and a consistent history of meeting or exceeding quarterly/annual quotas. Solid understanding of GMP (Good Manufacturing Practice) and regulatory compliance requirements within the Life Sciences industry. Familiarity with industry standard solutions such as LIMS, ELN, EDMS, PLM, or QMS (Highly preferred). Ability to translate complex technical capabilities into clear business value for diverse stakeholder groups (R&D, IT, QA, etc.). Education & Skill Bachelor's Degree required; preferably in Life Sciences (Biology, Chemistry, Pharmacy), Bioengineering, or a related Business/Information Technology field. Business level proficiency in English: Ability to collaborate with global teams, participate in international meetings, and understand technical documentation from headquarters. Solution Proficiency: Intermediate to advanced knowledge of enterprise platforms (e.g., LIMS, ELN, QMS, or PLM). Consultative Selling: Mastery of value based selling methodologies to identify pain points and propose integrated solution sets. Analytical Thinking: Ability to analyze market trends and competitor activity to build data driven territory plans. Presentation Excellence: Skilled in delivering high impact presentations and solution demonstrations to both technical users and C level executives. Integrity & Trustworthiness: High ethical standards in managing sensitive client data and internal transparency.

As a Mid-Level Salesforce Administrator, you'll play a vital role at Hult. We are looking for a proactive individual who can help us continually improve and enhance our Salesforce platform by gathering requirements, designing scalable best practice solutions, and providing excellent support to our internal users. Our Salesforce user experience is of great importance to us; therefore, the Salesforce Administrator should enjoy all aspects of user management, including support tickets, training, and designing solutions with user satisfaction as a priority. At Hult, we are actively embracing AI to transform how we work-we're looking for someone who shares this mindset and is excited to leverage AI tools to drive efficiency, innovation, and smarter solutions across our Salesforce ecosystem. We are looking for someone with a good understanding of the Salesforce platform who can understand both our current setup and business objectives in order to quickly identify areas of improvement. The Salesforce Administrator should be comfortable with change management and governance, as well as communicating, prioritizing, and managing all aspects of a Salesforce project. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into layman's terms and clearly explain design options and their potential impact. In the role of Salesforce Admin you will report to the Technical Delivery Leadand you will contribute to the day to day administration of our Salesforce system while learning the breadth of knowledge form our in-house team. You will be joining our fast-paced Hult Tech Team at its head office in London, working alongside other Salesforce Admins, Developers, and Tech Product Owners. Key Responsibilities Design, develop, and deploy custom scalable Salesforce solutions using declarative tools such as Flow, validation rules, etc across the different clouds (Sales, Service) Evaluate and implement Salesforce AI features (such as Agents & Prompt Builder) to enhance user productivity and business outcomes Leverage AI-powered development tools (e.g., Agentforce Vibes) to accelerate solution delivery Setup and maintain integrations with 3rd party packages (Conga, Calendly, Financial Force, etc) Understands when to use declarative capabilities vs code solutions, including when AI-assisted automation is the optimal approach All aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, and sharing rules Identify opportunities for improving the use of technology to benefit the business operation Work with the wider Salesforce team and other business units on projects related to Salesforce administration Oversee support tickets Performing audits to identify irregularities and maintaining a high degree of data quality Monitoring platform usage and adoption Keep up to date with release features-especially AI advancements within the Salesforce ecosystem-and strive to implement new solutions where applicable Maintain technical documentation up to date Key Skills 2+ years experience working as a Salesforce Administrator Certifications Salesforce Certified App Builder - preferred Technical Skills Proficiency with declarative tools such as Flows and Validation rules Data-driven and data literate, Strong analytical mindset Knowledge of Sales Cloud and Service Cloud features Familiarity with Salesforce AI tools (Agentforce, Prompt Builder, Data Cloud) - hands on experience preferred, awareness required Experience using AI-powered development tools (e.g., Agentforce Vibes) - preferred Comfortable using AI productivity tools (e.g., Claude, Copilot, ChatGPT) to enhance day to day workflows Knowledge of SOQL preferred Knowledge of deployment cycle, change management and governance Methodical testing approach Familiarity with Agile/Scrum methodologies preferred Soft Skills A proactive attitude towards platform enhancements Strong problem solving and analytical skills An AI-enabled mindset: curious about emerging technologies, willing to experiment, and eager to find innovative ways to work smarter Excellent communication and teamwork abilities Ability to work independently and in a team environment A keen interest in developing and growing Salesforce knowledge Creative and positive in approach and able to adapt to a changing environment Want to learn more about life at EF? Follow us on social.

Senior Salesforce AdministratorLondon Your mobile applicationYou may find making an application much easier from a desktop computer. So why not forward yourself a link to this vacancy to pick up and apply on a desktop or laptop later. Alternatively you can send the link to someone you think would be suitable for the role.Send link About the Role We are looking for a Senior Salesforce Administrator to take a lead role in the ongoing development, stability, and optimisation of Salesforce at Telegraph Media Group.This role is central to supporting our AI-driven transformation and ensuring the integrity of a complex Service Cloud + Zuora subscription ecosystem. You will oversee advanced BAU work, drive key AI initiatives (Agentforce & Einstein for Service), and work closely with developers, architects, and business stakeholders to deliver scalable, resilient solutions.You will be responsible for advanced configuration, automation, troubleshooting, flow design, and deployment processes. The position sits at the heart of our digital and customer operations strategy and is ideal for someone who wants to work across modern Salesforce capabilities, including Agentforce for Service, Einstein Copilot actions, and intelligent automation across channels.You will lead on higher-complexity work, act as a subject-matter expert, and play a key part in shaping TMG's AI roadmap. To be successful in this role, you will need proven experience within Agent Force and Einstein for Service. Key Responsibilities Platform Ownership & Advanced Administration Act as a senior system administrator across TMG's Salesforce platform, with ownership of advanced BAU tasks and complex support requests. Design, build, debug, and optimise Flows, orchestrations, automations, and error-handling frameworks. Lead the investigation and resolution of complex issues, including failures in integrations, flows, API-driven processes, and subscription logic (Zuora/MPP). Oversee release management alongside developers, including participating in deployment rota, validating builds, and ensuring sandboxes remain aligned with production. Agentforce / EinsteinLead the configuration and expansion of Agentforce for Service, including: New agent builds or updates to existing agents Reasoning engine filters and deterministic behaviour Action orchestration and topic configuration Testing, regression, and behavioural tuningSupport the rollout of Einstein for Service capabilities, including:+ Service Replies / Email Drafts+ Article Recommendations Case Wrap-Up enhancements Case Classification improvements+ Einstein Copilot Actions and future expansions such as Next Best Action/Service PlansStay current with rapidly evolving AI features and help guide internal adoption. Collaboration, Stakeholder Engagement & Delivery Work closely with our developers and QAs on solution design, technical refinement, and deployment readiness. Partner with the business to translate requirements into actionable Salesforce solutions that are scalable and maintainable. Document configuration, logic, and release steps in Jira/Confluence. Assist in internal training and enablement, helping bring AI and automation features into day-to-day agent workflows. Governance, Data Quality & Platform Hygiene Conduct regular platform health checks, audits, and maintenance cycles. Support data quality initiatives, ensuring accuracy across subscriptions, offers, case management, and customer objects. Contribute to improving platform governance processes, including testing, change control, and regression cycles. Essential Skills Salesforce Skills Strong, hands-on experience configuring Service Cloud in a complex environment. Expert-level Flow creation, troubleshooting, and optimisation. Experience with deployments, change sets/devops tooling, and sandbox management. Ability to design scalable, maintainable solutions that follow platform best practices. Strong understanding of Salesforce data structures, APIs, and error-handling principles. Experience with Omni-Channel, case assignment routing, and automation around service operations. AI/Agentforce/Einstein Experience working with Agentforce / AI Agents or a strong ability to learn rapidly. Familiarity with Einstein for Service tools (Email Drafts, Case Wrap-Up, Article Recommendations, Case Classification). Ideally holds Agentforce Specialist certification or relevant Trailhead credentials. Working Style & Delivery Proven experience in a senior admin or advanced second-line Salesforce role. Comfortable taking ownership of complex BAU issues and leading technical resolution. Experience working in Agile delivery teams with Jira/Confluence. Strong communication skills with both technical and non-technical stakeholders. Ability to support and guide junior admins and act as a subject-matter expert. Desirable Skills Understanding of subscription platforms (Zuora, MPP) and subscription lifecycle logic. Background working in a multi-system environment with integrations and API monitoring. Exposure to Data Cloud or interest in learning it. Experience with Next Best Action or any other similar decisioning frameworks. Benefits The nature of our industry means life at the Telegraph Media Group is fast-paced, demanding, and interesting. We also want it to be rewarding for everyone who works here by creating a suite of benefits that contribute to lifestyle choices and leisure activities. From dynamic working opportunities, medical cover, and parental leave (six months fully paid maternity leave and enhanced paternity/partner leave), to life assurance and season ticket loans, you can choose from a range of flexible benefits, designed to support your lifestyle and help you achieve a healthy work-life balance. Training and development With support from your manager and colleagues, you'll also have access to a variety of training and development opportunities through The Academy. Covering a range of personal and professional skills, our courses enable you to develop an enjoyable and rewarding career. Our commitment to inclusion At Telegraph Media Group, we foster a diverse and inclusive workplace and we are committed to building a team that reflects a wide variety of skills, perspectives and backgrounds. We believe in equality of opportunity and welcome candidates from all backgrounds, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.We are proud to be a Level 3 Disability Confident Leader as part of the government's Disability Confident Scheme. If you are disabled or have a long-term health condition and would like support in applying for any of our roles or if you require any reasonable adjustments in the recruitment process with us, please make us aware.To find out more about Diversity, Inclusion and Belonging at Telegraph Media Group, and for more information on our purpose, beliefs, and people values, please visit our website.For over 160 years, we've had a clear purpose - to lead the news agenda, spark debate and provoke comment through our journalism. In today's constantly changing landscape, our purpose is more important than ever.That's why we need curious, open-minded and resilient people across our organisation. People who thrive in a fast-paced environment, who aren't afraid to explore new opportunities and who are committed to doing what's right. Join us and, whatever your role, background or skills, you can make the story.

Lead, Corporate Infrastructure Administrator (Hybrid - London) page is loaded Lead, Corporate Infrastructure Administrator (Hybrid - London)locations: Remote Londontime type: Full timeposted on: Posted 3 Days Agojob requisition id When applying for roles at Tealium, please use our official careers page or LinkedIn company profile. All other sites where Tealium careers may appear may not be legitimate. WHO WE ARE Tealium is the trusted leader in real-time Customer Data Platforms (CDP) , helping organizations unify their customer data to deliver more personalized, privacy-conscious experiences. As the demand for connected, intelligent customer engagement grows, Tealium's leadership in CDP is translating directly into leadership in enabling enterprise AI strategies . By providing clean, consented, and actionable data, Tealium empowers its customers to accelerate the adoption of AI and machine learning, fueling smarter personalization, predictive insights, and business outcomes at scale.More than 800 leading global brands trust Tealium to power their customer data strategies and deliver real-time, personalized experiences at scale.Team Tealium has team members present in nearly 20 countries worldwide, serving customers across more than 30 countries. We win together with respect and appreciation for the talents required of all positions and the people who contribute to each of these. We are intentional about our WOWs (Ways of Work) culture, our investment in our team members, and how we care and connect. With an extraordinary portfolio of investors (including Georgian, Silver Lake Waterman, Battery, and others) and deep industry experience, Tealium has the financial backing, profitability, and expertise to continue to outpace competitors and lead the way in innovation. Today, Tealium holds over 50 patents, and a few of the recent industry recognitions include: A Leader in the 2025 Gartner Magic Quadrant for Customer Data Platforms 2025 TrustRadius Award Winner: Buyer's Choice 2024 Invoca Partner Collaboration Award 2024 G2 Leader in Tag Management & Enterprise Data Governance Tealium Customer Data Hub achieved the Top Rated Award by TrustRadius (2024) Named on Destination CRM's 2024 Top 100 Technologies List for Sales Named on the 2024 Best and Brightest in the Nation list BuiltIn's 2024 Best Place to Work WHAT WE ARE LOOKING FOR We are seeking a highly motivated team member to lead the build-out, securing, and automation of our corporate infrastructure, working closely with our US-based Corporate Infrastructure Manager. The ideal candidate will possess a blend of experience across Apple/Mac device management and support (JAMF, Okta), as well as numerous corporate SaaS applications (Salesforce, G Suite, Atlassian, Glean). The candidate will also have extensive experience in supporting a wide range of (remote) corporate users from developers to sales to executives. The ideal candidate will work 2-3 days in our London office. YOUR DAY TO DAY Work with the Corporate Infrastructure Manager on project priorities Manage and mentor junior team members Administer and secure user devices (>550+ users globally) Administer SaaS Applications and Integrations (Slack, Okta, Google Suite, Salesforce, Glean, Atlassian, etc) Respond to and troubleshoot user requests and issues User onboarding and offboarding Collaborate with the hardware and facilities administrator for onboarding and offboarding processes Support security and data privacy policies and initiatives Utilize AI to improve operational functions and end user support Prioritize and escalate issues as needed WHAT YOU BRING TO TEALIUM Bachelor's degree in a technical field or equivalent 5 years of experience in desktop and system administration Previous experience with MDM/Jamf setup, implementation, and administration Previous experience with identity management (Okta) Proven leverage of AI to improve end-user productivity and scale support of corporate infrastructure You proactively seek ways to enhance user productivity, provide the necessary data to support these efforts, and implement improvements. You proactively look for ways to automate tasks and have users self-serve their needs. WAGE TRANSPARENCY In several countries worldwide, including regions within the EMEA and APJ, employers are required or strongly encouraged to include salary ranges in job postings. While requirements vary by location, transparency is a core value at Tealium. We're committed to providing clear and consistent compensation information to all applicants, regardless of location.This full-time position offers a base salary range of £70,000 to £90,000 annually. The final offer is determined by job-related skills, experience, and qualifications. The role may also be eligible for a performance-based bonus and equity options. WHY YOU WANT TO WORK HERE At Tealium, we don't just offer the ordinary, we provide the extraordinary: Tealium WOWs (Ways of Work) , our award winning culture is how with think, act and connect together at Tealium Mosaic , our commitment to diversity, equity and inclusion is grounded in our mosaic of diverse perspectives and shared belonging as we live in work across the US and in nearly 20 countries Tealium Cares , to promote caring in our communities, 15 hours of paid work time for volunteer activities and programs is offered annually Tealium Connects (remote-first working) , enabling many of us to choose where we do our best work and offering new hire stipends to assist with purchasing things we need to support a successful home office environment Tealium Ownership , share in the success of Tealium by becoming an owner of Tealium beginning with new hire equity grants Tealium Time , paid time-off policy to offer flexibility to take time when needed and robust leave programs, including extended paid parental leave and company holidays Healium , health and wellness programs to help us be our best selves in the experiences of health, physical, mental, social, and even financial well-being and wellness Tealium LIFT (Learning is Facilitated at Tealium) , offering a myriad of professional development opportunities with over 6,000 courses available on demand to best-in-class manager and leadership development programs Health and Related Benefits Programs , offering market competitive benefits programsCollectively, we contribute our individual pieces (identity, experiences, heritage, backgrounds, religions, viewpoints, gender and more ) to form the mosaic of Team Tealium. It is our continuing philosophy to recruit and employ the best qualified individuals without regard to race, color, sex, religion, national origin, disability, age, sexual orientation, gender identity, and/or any other protected characteristic. Tealium does not tolerate unlawful discrimination of any kind and strives to be an inclusive and respectful workplace.The highly relevant and differentiated positioning of Tealium's solutions makes this a unique and rewarding career opportunity. Offerings vary by level and location.

Salesforce MuleSoft Developer (Hybrid Role) Were looking for an experienced Salesforce MuleSoft Developer to design, build, and maintain integrations between Salesforce and external systems. Youll work closely with cross-functional teams to deliver scalable, high-performance integration solutions aligned with business needs click apply for full job details

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job CategoryCustomer SuccessJob Details About Salesforce Salesforce is the AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.For our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our Signature Success Plan. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile. As a Customer Success Manager (CSM), you will serve as a named resource and partner for Salesforce's customer organizations. You are a trusted advisor, forging deep relationships with your customers and account teams and maintaining an awareness of key events, needs, potential risks, and value drivers. With a continual focus on your customers' business needs, you will help to improve their overall technical and operational health, helping them to realize the maximum value out of their Salesforce investment. You will act as a point of contact for any major customer incidents, being responsible for managing expectations and communications through the resolution of such incidents. These activities will enable you to proactively set the customer up for success through optimisation of the platform, with special care during critically important peak events. This will require deep technical knowledge of the Salesforce platform, and the ability to work closely across internal and external teams to provide a unified Signature experience. Your Impact Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion. Cultivate and maintain stakeholder relationships with the customer's IT and business executive leadership, sponsors, and decision-makers within customer organisations that have purchased Signature. Help your customers achieve their business goals and outcomes on the Salesforce platform by: Coordinating the completion of the Signature Success catalog of services as required for your customer. Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer. Acting as an advisor to your customers for the adoption of new features of Salesforce's annual release schedules and identifying potential challenges and risks to your customer's implementation. Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success. Act as an advocate for customers during the triage and resolution of high-severity cases to assist with the timely resolution of these issues. The CSM may be required for occasional travel to customer sites and may need to be available for some after-hour or weekend coverage, depending on the customer's need. Minimum Requirements Minimum of 7 years of work experience in one or more of the following: Technical Customer Success, Salesforce CRM or SaaS platform use, project leadership, technology solutions development, technical solutions, and/or solutions architecture. Experience with Salesforce Marketing Cloud and/or a relevant competing platform. 4+ years' experience in management consulting services, Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organisation, including executive and C-level. Skills for analysing technical concepts and translating them into business terms and mapping business requirements into technical features. Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners. Knowledge of software development process and design methodologies. Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects. Preferred Requirements Experience with Salesforce Marketing Cloud and/or Commerce Cloud, and/or a competing platform (i.e. Shopify, Adobe, Marketo, etc.). Salesforce product certifications are a plus (AI Specialist, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Data Cloud Specialist, Marketing Cloud: Administrator, Consultant, Email Specialist, Engagement Consultant, B2C Commerce Developer). Knowledge of Salesforce products and features, capabilities, best use, and how to deploy. Experience working with Enterprise-level customers. Note: This role is office-flexible, and the expectation is to be in office 3 daysUnleash Your PotentialWhen you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this .We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.Posting StatementAny employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. 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Head of B2G Sales - EU & UK Location: Berlin, Germany or London, UK The Opportunity At Arrive (formerly EasyPark Group and Flowbird), we are reshaping the future of global mobility. We are looking for a dynamic commercial leader to own the strategy and execution of our Upstream B2G business across the UK and Europe. This is not a "maintain the status quo" role. Following our recent merger, we are looking for a builder and a coach. We need a leader who understands the complexity of selling physical infrastructure (Paystations/Hardware) alongside modern SaaS solutions (HUBs, Global Platform), and who knows how to rally a diverse team to win. If you are a hardware sales expert who loves being in the field just as much as you love setting high-level strategy, we want to hear from you. What You Will Do As the Head of B2G Sales, you will hold P&L responsibility for our hardware, maintenance, and platform sales across the region. You will bridge the gap between our global vision and local market needs, ensuring our teams have the skills, structure, and confidence to succeed. Lead the Strategy & P&L: You will define the commercial roadmap for Paystations, Maintenance, and Parts across the EU/UK, setting ambitious goals for revenue and market share growth. Drive sales motion and team adoption, as well as, sales quota achievement of the team: You will lead a EU/UK region team in adhering to sales motion best practices to achieve sales growth goals for the HW, maintenance and platform product lines. Coach & Upskill the team: We need to restore and elevate our hardware sales expertise. You will audit current capabilities and personally mentor the sales team, teaching them how to structure complex deals, value-sell hardware, and cross-sell SaaS solutions. Harmonize Operations: You will create a "One Company" culture, breaking down silos between legacy teams to establish a standardized, efficient sales process from lead to implementation. Drive Key Relationships: You won't just manage from a spreadsheet. You will support your team in closing complex government tenders and nurturing relationships with major private operators (e.g., INDIGO, Q-PARK, APCOA). Bridge HW Product & Sales: Acting as the primary voice of the market, you will collaborate with our Product and Manufacturing teams to streamline our hardware portfolio and ensure our solutions meet client needs. Create Product Sales overlay to account management teams: Your team will be quota carrying sales members that work with the account management teams that own the primary client relationships. Who You Are You are a "doer" with executive presence. You understand that the best leaders are those who are willing to roll up their sleeves and help their team get the job done. The Hardware Sales Expert: You have deep experience in selling technical hardware, machinery, or urban infrastructure. You understand the nuances of manufacturing costs, supply chains, and maintenance contracts. The People Developer: You have a proven track record of upskilling teams. You know how to identify knowledge gaps and turn average performers into product experts. The Change Agent: You excel in post-merger or transformation environments. You are resilient, adaptable, and know how to navigate a matrix organization to get things done. The Commercial Strategist: You have strong financial acumen (P&L ownership) and are proficient in using CRM tools (Salesforce) to drive forecasting accuracy and accountability. Requirements Senior level experience (10+ years) in commercial sales roles, with significant time spent in hardware/technical sales (experience in mobility or parking is a massive plus). Demonstrated success in leading and training dispersed sales teams. Experience working with B2G (Government/Municipal) tenders and contracts. Strong command of English is required; French or other EU languages are an asset. Availability and willingness to travel to engage and collaborate with your local teams and clients across the EU and UK (approx. 50%). Why Arrive? We are the global leader in digital parking and mobility solutions. By joining us, you aren't just selling machines; you are helping cities become more livable and efficient. We offer a competitive package including base salary, performance bonus, and the chance to leave a tangible mark on a newly formed global powerhouse. We are committed to creating a diverse and inclusive environment. We welcome applicants of all backgrounds, genders, and perspectives to apply.