Product Marketing Manager required to join a global data and analytics business in the City of London who supports clients across the energy and commodities sector. The organisation is investing heavily in technology and is now building an AI-native data platform that will fundamentally reshape how its insight, analytics, and consulting services are delivered and commercialised. This is a commercially focused, high-visibility role where you'll take real ownership of how a core product is positioned, taken to market, and adopted by customers globally. The Company This is a well-established global data and analytics business operating across the energy and commodities sectors. They are historically recognised for their deep domain expertise and high-quality insight. The organisation supports major clients in navigating complex markets, long-term planning, and the global energy transition towards lower-carbon solutions. The business is now in a significant phase of transformation and investment, evolving from a traditional insight-led organisation into a more product-led, technology-enabled platform business. With strong backing and a growing international footprint, it is scaling quickly and building out its data, analytics, and product capabilities to support future growth. The environment remains intellectually rigorous and grounded in subject matter expertise but is becoming increasingly fast-paced and commercially driven. There is a strong emphasis on productisation, innovation, and delivering scalable, data-led solutions that create more value for clients. You'll be joining at an important point in this journey, where there is genuine momentum, visible change, and a clear opportunity to influence how products are developed, positioned, and taken to market. The Role You'll sit at the centre of product, sales, and marketing, owning how a key data platform is brought to market and understood by its target audience. This isn't just about writing messaging you'll be shaping the commercial narrative, influencing how the product evolves, and ensuring it lands effectively with both new and existing customers. You'll work closely with product teams on roadmap alignment, with sales on how the platform is sold, and with marketing on how it's communicated externally. It's a role that blends strategy with execution ideal for someone who enjoys building structure but is equally comfortable rolling up their sleeves to deliver. Key Responsibilities Own the end-to-end go-to-market approach for a core data product, from launch through to ongoing adoption Shape clear, compelling messaging that translates technical capability into commercial value Partner closely with product teams to align market needs with product direction Enable sales teams with the tools, narratives, and collateral needed to win business Develop a deep understanding of customers, competitors, and market dynamics Drive initiatives that improve product adoption, engagement, and retention Use data and insight to continuously refine positioning and go-to-market effectiveness About You Background in product marketing, or go-to-market roles within B2B tech, data, or analytics environments is essential Experience launching or scaling products in a commercial setting Strong ability to connect product capability to customer and business value Comfortable working across multiple teams, influencing without heavy structure Confident working autonomously, showing initiative and curiosity while knowing when to engage senior stakeholders Commercially minded, with a bias towards action and outcomes Experience or understanding of energy, oil & gas, commodities, or adjacent markets would be a significant advantage Why Join? Own the go-to-market narrative for a flagship product from an early stage, with real autonomy and the freedom to define how it is positioned and taken to market Play a key role in the shift from a consultancy-led model to a more product-led, technology-driven organisation Work on a cutting-edge, AI-native data platform at the centre of the company's growth strategy Build and define a new Product Marketing team from the ground up, setting the strategy, standards, and ways of working Work closely with senior stakeholders, with real influence over product positioning, go-to-market strategy, and commercial direction Join at a pivotal point of scale, with clear opportunity to grow as both the platform and wider business expand What's on Offer This role comes with a salary 60k - 70k and an associated benefits package. The companies London office operate a hybrid working model, with 2 days onsite per week in their offices in the heart of the City. If you're a Product Marketing Manager who enjoys owning go-to-market strategy, influencing product direction, and operating in a commercially driven environment, this is a genuinely interesting opportunity to step into. If this sounds of interest, please apply or reach out to Murray Simpson. Cathcart Technology is acting as an Employment Agency in relation to this vacancy.
Apr 30, 2026
Full time
Product Marketing Manager required to join a global data and analytics business in the City of London who supports clients across the energy and commodities sector. The organisation is investing heavily in technology and is now building an AI-native data platform that will fundamentally reshape how its insight, analytics, and consulting services are delivered and commercialised. This is a commercially focused, high-visibility role where you'll take real ownership of how a core product is positioned, taken to market, and adopted by customers globally. The Company This is a well-established global data and analytics business operating across the energy and commodities sectors. They are historically recognised for their deep domain expertise and high-quality insight. The organisation supports major clients in navigating complex markets, long-term planning, and the global energy transition towards lower-carbon solutions. The business is now in a significant phase of transformation and investment, evolving from a traditional insight-led organisation into a more product-led, technology-enabled platform business. With strong backing and a growing international footprint, it is scaling quickly and building out its data, analytics, and product capabilities to support future growth. The environment remains intellectually rigorous and grounded in subject matter expertise but is becoming increasingly fast-paced and commercially driven. There is a strong emphasis on productisation, innovation, and delivering scalable, data-led solutions that create more value for clients. You'll be joining at an important point in this journey, where there is genuine momentum, visible change, and a clear opportunity to influence how products are developed, positioned, and taken to market. The Role You'll sit at the centre of product, sales, and marketing, owning how a key data platform is brought to market and understood by its target audience. This isn't just about writing messaging you'll be shaping the commercial narrative, influencing how the product evolves, and ensuring it lands effectively with both new and existing customers. You'll work closely with product teams on roadmap alignment, with sales on how the platform is sold, and with marketing on how it's communicated externally. It's a role that blends strategy with execution ideal for someone who enjoys building structure but is equally comfortable rolling up their sleeves to deliver. Key Responsibilities Own the end-to-end go-to-market approach for a core data product, from launch through to ongoing adoption Shape clear, compelling messaging that translates technical capability into commercial value Partner closely with product teams to align market needs with product direction Enable sales teams with the tools, narratives, and collateral needed to win business Develop a deep understanding of customers, competitors, and market dynamics Drive initiatives that improve product adoption, engagement, and retention Use data and insight to continuously refine positioning and go-to-market effectiveness About You Background in product marketing, or go-to-market roles within B2B tech, data, or analytics environments is essential Experience launching or scaling products in a commercial setting Strong ability to connect product capability to customer and business value Comfortable working across multiple teams, influencing without heavy structure Confident working autonomously, showing initiative and curiosity while knowing when to engage senior stakeholders Commercially minded, with a bias towards action and outcomes Experience or understanding of energy, oil & gas, commodities, or adjacent markets would be a significant advantage Why Join? Own the go-to-market narrative for a flagship product from an early stage, with real autonomy and the freedom to define how it is positioned and taken to market Play a key role in the shift from a consultancy-led model to a more product-led, technology-driven organisation Work on a cutting-edge, AI-native data platform at the centre of the company's growth strategy Build and define a new Product Marketing team from the ground up, setting the strategy, standards, and ways of working Work closely with senior stakeholders, with real influence over product positioning, go-to-market strategy, and commercial direction Join at a pivotal point of scale, with clear opportunity to grow as both the platform and wider business expand What's on Offer This role comes with a salary 60k - 70k and an associated benefits package. The companies London office operate a hybrid working model, with 2 days onsite per week in their offices in the heart of the City. If you're a Product Marketing Manager who enjoys owning go-to-market strategy, influencing product direction, and operating in a commercially driven environment, this is a genuinely interesting opportunity to step into. If this sounds of interest, please apply or reach out to Murray Simpson. Cathcart Technology is acting as an Employment Agency in relation to this vacancy.
Production Manager Location : Coventry, West Midlands, CV3 2RQ Salary : Competitive, DOE Contract : Permanent, Full time Benefits: • Competitive salary • Contributory pension scheme • Life cover • Incapacity benefits • Cash Back Medical Scheme About the Company: We are an innovative medical devices manufacturer of advanced wound care products, including combination products, from gelling fibres and fabrics. We deliver innovative, cost effective and quality products and solutions for the advanced wound care industry helping to improve patient care and wellbeing. About the Role: We are looking for someone who will be responsible for the safe, compliant and efficient management of our production lines, ensuring customer requirements are met on time and in full. The successful candidate will be a strong, visible leader who can motivate and engage teams to achieve performance targets, drive a lean culture and embed a strong quality mindset. This role suits an energetic and driven individual with the ability to lead cultural change, proactively address issues, and continuously improve standards across the operation. Duties to include: • Overseeing manufacturing and production processes • Drive lean production manufacturing across all product lines • Running daily meetings to highlight and help resolve production issues • Execute daily, weekly, monthly and annual production schedules • Cover for the Planning Manager for the production schedules • Striving to reduce expenses and increase productivity across all product lines • Adjusting staffing levels to maximise efficiency and profit • Maintaining hygienic conditions for both employees and the production areas • Implementing all the company s procedures and policies • Drive and/or delegate investigation and resolution of assigned Production related CAPA s. • Communicating any problems or obstacles to senior management • monitor productivity rates and product standards and implement quality control programmes • Training and coaching Operators • Briefing subordinates to highlight objectives, issues and general company communication • Implementing safety, health, environment and quality requirements • ensure customer orders are completed on time in full and to budget and that quality standards and targets are met • collate and analyse data, putting together production reports to share with the management team and the management board. • Monitor and report waste generated in production and drive waste reduction across all product lines • Work with other departments to drive cost reduction and process improvements within the production processes • Ensuring that each member of the department has objectives outlined in their appraisal and that regular reviews and annual performance appraisals are carried out • Ensure your team is fully trained on all equipment being used, skills matrix are kept up to date and documentation is in order for auditing purposes Key skills / abilities: • Demonstrable experience in managing multi-functional production units across multiple shifts • Strong knowledge and experience in lean methodology • Minimum ten years experience in a manufacturing environment • Previous experience in Medical device, Bio tech / Pharma industry • Strong quality mindset • Experienced manager in monitoring and driving improvements through KPI s • A thorough understanding of the financial impact of production performance on financial results. • Understanding of relevant Medical Device Regulations • High standards of EH&S, plant appearance, staff performance • Strong GMP knowledge • Strong leadership skills • Excellent People management / communication / delegation / influencing and coaching skills • A pro-active driver of change with good problem-solving skills • IT literate with the ability to use Word, Excel, Power Point and Outlook • Experience of budget preparation and management • Experience of a clean room environment, medical goods manufacturing, preferred. Important Information: Due to the number of applications we receive, we will only contact those candidates that we want to take forward to interview; if you do not hear from us within 4 weeks, please assume that your application has been unsuccessful on this occasion. If you have the skills and experience we require for this role and are looking for a new challenge, please click on APPLY Today and forward an up-to-date CV and cover letter, explaining why you are a good fit for this role. No Agencies please!
Apr 30, 2026
Full time
Production Manager Location : Coventry, West Midlands, CV3 2RQ Salary : Competitive, DOE Contract : Permanent, Full time Benefits: • Competitive salary • Contributory pension scheme • Life cover • Incapacity benefits • Cash Back Medical Scheme About the Company: We are an innovative medical devices manufacturer of advanced wound care products, including combination products, from gelling fibres and fabrics. We deliver innovative, cost effective and quality products and solutions for the advanced wound care industry helping to improve patient care and wellbeing. About the Role: We are looking for someone who will be responsible for the safe, compliant and efficient management of our production lines, ensuring customer requirements are met on time and in full. The successful candidate will be a strong, visible leader who can motivate and engage teams to achieve performance targets, drive a lean culture and embed a strong quality mindset. This role suits an energetic and driven individual with the ability to lead cultural change, proactively address issues, and continuously improve standards across the operation. Duties to include: • Overseeing manufacturing and production processes • Drive lean production manufacturing across all product lines • Running daily meetings to highlight and help resolve production issues • Execute daily, weekly, monthly and annual production schedules • Cover for the Planning Manager for the production schedules • Striving to reduce expenses and increase productivity across all product lines • Adjusting staffing levels to maximise efficiency and profit • Maintaining hygienic conditions for both employees and the production areas • Implementing all the company s procedures and policies • Drive and/or delegate investigation and resolution of assigned Production related CAPA s. • Communicating any problems or obstacles to senior management • monitor productivity rates and product standards and implement quality control programmes • Training and coaching Operators • Briefing subordinates to highlight objectives, issues and general company communication • Implementing safety, health, environment and quality requirements • ensure customer orders are completed on time in full and to budget and that quality standards and targets are met • collate and analyse data, putting together production reports to share with the management team and the management board. • Monitor and report waste generated in production and drive waste reduction across all product lines • Work with other departments to drive cost reduction and process improvements within the production processes • Ensuring that each member of the department has objectives outlined in their appraisal and that regular reviews and annual performance appraisals are carried out • Ensure your team is fully trained on all equipment being used, skills matrix are kept up to date and documentation is in order for auditing purposes Key skills / abilities: • Demonstrable experience in managing multi-functional production units across multiple shifts • Strong knowledge and experience in lean methodology • Minimum ten years experience in a manufacturing environment • Previous experience in Medical device, Bio tech / Pharma industry • Strong quality mindset • Experienced manager in monitoring and driving improvements through KPI s • A thorough understanding of the financial impact of production performance on financial results. • Understanding of relevant Medical Device Regulations • High standards of EH&S, plant appearance, staff performance • Strong GMP knowledge • Strong leadership skills • Excellent People management / communication / delegation / influencing and coaching skills • A pro-active driver of change with good problem-solving skills • IT literate with the ability to use Word, Excel, Power Point and Outlook • Experience of budget preparation and management • Experience of a clean room environment, medical goods manufacturing, preferred. Important Information: Due to the number of applications we receive, we will only contact those candidates that we want to take forward to interview; if you do not hear from us within 4 weeks, please assume that your application has been unsuccessful on this occasion. If you have the skills and experience we require for this role and are looking for a new challenge, please click on APPLY Today and forward an up-to-date CV and cover letter, explaining why you are a good fit for this role. No Agencies please!
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
Apr 30, 2026
Full time
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
Role Overview: proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Senior Project Manager to be a key part of our Egham team, representing proAV, taking full responsibility for working as part of the proAV Systems Integration team to project manage client orders in the company's systems vertical markets. This will include contract management, system design and commissioning within budget and to the satisfaction of our customers. This is an exciting opportunity for an exceptional, experienced Senior Project Manager to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities: Perform work on multiple projects within the budgeted cost and to the satisfaction of the client. Liaison with other internal departments, clients and contractors. Ensure that the H&S files are in place for your projects and that safe systems of work are put in place. Design systems in terms of their electronics, mechanics' and optics to meet the needs of our clients, using proven technology and also looking for new and interesting solutions to problems. Understand the contractual requirements of your projects. Ensure that technical and drawing information is available and correct to allow others to perform their works in an efficient manner. Physically setup elements of systems to prove the concept. Deal with all aspects of the financial management of your projects including invoicing and variations ensuring that we are not financial exposed and get paid in a timely fashion. Liaise with suppliers to research product information and purchase the necessary components for a system ensuring that we are getting the best value for money. Deal with all aspects interfacing of audio visual systems into our client's buildings this will encompass both hardware and software interfaces. Perform on-site commissioning and configuration programming of our systems. Represent the company at a senior level with the necessary level of professional conduct and presentation. To develop your knowledge from both experience and research to become an "expert" in one or more of a particular area of our project work to whom others in the organisation can refer. Desirable skills: Possess a good underpinning technical knowledge of Electronics and Audio Visual Systems. Organised and flexible with the ability to approach different types of tasks during the working day. An understanding of contracts and commercial processes. Ability to plan and organise projects and schedule work Ability to prioritize and work under pressure is essential. Competent to a high level of computer literacy. Able to work as part of a team. Ability to think laterally finding an appropriate solution to fulfil an application. Good communication skills both verbal and written, being able to communicate with company executives to building contractors. Ability to work to the highest quality standards, with attention to detail ensuring that we complete our work thoroughly, never walking away from a problem. Demonstrate a professional, enthusiastic & committed approach at all times. Hours of work: 40 hours per week, 9 hours a day, 8.30am-5.30pm, including an hour unpaid break, Monday-Friday. About Us: proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post-deployment support, you're in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry's most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients' business-critical AV systems architecture, products and technologies 24/7/365. Equality, Diversity & Inclusion: proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other's differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.
Apr 30, 2026
Full time
Role Overview: proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Senior Project Manager to be a key part of our Egham team, representing proAV, taking full responsibility for working as part of the proAV Systems Integration team to project manage client orders in the company's systems vertical markets. This will include contract management, system design and commissioning within budget and to the satisfaction of our customers. This is an exciting opportunity for an exceptional, experienced Senior Project Manager to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities: Perform work on multiple projects within the budgeted cost and to the satisfaction of the client. Liaison with other internal departments, clients and contractors. Ensure that the H&S files are in place for your projects and that safe systems of work are put in place. Design systems in terms of their electronics, mechanics' and optics to meet the needs of our clients, using proven technology and also looking for new and interesting solutions to problems. Understand the contractual requirements of your projects. Ensure that technical and drawing information is available and correct to allow others to perform their works in an efficient manner. Physically setup elements of systems to prove the concept. Deal with all aspects of the financial management of your projects including invoicing and variations ensuring that we are not financial exposed and get paid in a timely fashion. Liaise with suppliers to research product information and purchase the necessary components for a system ensuring that we are getting the best value for money. Deal with all aspects interfacing of audio visual systems into our client's buildings this will encompass both hardware and software interfaces. Perform on-site commissioning and configuration programming of our systems. Represent the company at a senior level with the necessary level of professional conduct and presentation. To develop your knowledge from both experience and research to become an "expert" in one or more of a particular area of our project work to whom others in the organisation can refer. Desirable skills: Possess a good underpinning technical knowledge of Electronics and Audio Visual Systems. Organised and flexible with the ability to approach different types of tasks during the working day. An understanding of contracts and commercial processes. Ability to plan and organise projects and schedule work Ability to prioritize and work under pressure is essential. Competent to a high level of computer literacy. Able to work as part of a team. Ability to think laterally finding an appropriate solution to fulfil an application. Good communication skills both verbal and written, being able to communicate with company executives to building contractors. Ability to work to the highest quality standards, with attention to detail ensuring that we complete our work thoroughly, never walking away from a problem. Demonstrate a professional, enthusiastic & committed approach at all times. Hours of work: 40 hours per week, 9 hours a day, 8.30am-5.30pm, including an hour unpaid break, Monday-Friday. About Us: proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post-deployment support, you're in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry's most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients' business-critical AV systems architecture, products and technologies 24/7/365. Equality, Diversity & Inclusion: proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other's differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.
Synthomer is a leading supplier of high-performance, highly specialised polymers and ingredients that play vital roles in key sectors such as coatings, construction, adhesives, and health and protection - growing markets that serve billions of end users worldwide. Headquartered in London, UK and publicly listed there since 1971, we employ c.3,900 employees across our 5 innovation centres of excellence and more than 29 manufacturing sites across Europe, North America and Asia. Around 20% of our sales volumes are from new and patent protected products. At our innovation centres of excellence in the UK, Germany, China, Malaysia and Ohio, USA we collaborate closely with our customers to develop new products and enhance existing ones tailored to their needs, with an increasing range of sustainability benefits. Since 2021, we have been proud holders of the London Stock Exchange Green Economy Mark, which recognises green technology businesses making a significant contribution to a more sustainable, low-carbon economy.As an Electrical Engineering Technician, you'll play a vital part in ensuring our site runs safely, efficiently, and reliably. You'll carry out a mix of planned preventative maintenance , reactive breakdown work , and continuous improvement activities - all while upholding the highest SHE and engineering standards. You'll work closely with the Maintenance Manager, Planners, Production Teams and your fellow technicians to keep our operations performing at their best. This is a day shift role (7am-7pm) where no two days are the same - perfect for someone who thrives on variety, problem solving, and hands on work! Key Responsibilities Maintenance & Repairs Carry out breakdown and planned maintenance across the Harlow site Diagnose, troubleshoot and complete timely repairs to maximise equipment availability Ensure all work is completed safely, to a high standard, and in line with Synthomer SHE and PTW procedures Documentation & Systems Complete job cards and maintenance logs accurately Record job completion in SAP CMMS Provide clear and thorough handovers at the end of each shift Communication & Collaboration Liaise with Maintenance Managers, Planners, Production Shift Managers and Team Leaders Support supervision of contractors and service partners Report any engineering concerns or improvement opportunities Housekeeping & Stores Support Maintain excellent housekeeping across workshops, stores and site Follow stores stock control processes and support with technical input for parts ordering What We're Looking For Experience & Knowledge 3-5 years' minimum experience in an electrical maintenance role (chemical, or manufacturing environment) Strong fault finding and problem-solving skills Good understanding of electrical (and mechanical, ideally) process equipment Essential Electrical Qualifications Level 3 NVQ Diploma in Electrotechnical Technology (or equivalent) 18th Edition IET Wiring Regulations Desirable (Not Essential) CompEx (ExF) - Ex01-Ex04 / Ex05-Ex06 C&I (Control & Instrumentation) experience Growth & Development We're looking for someone with the right mindset - hands on, positive, a true team player, and eager to grow. This role will include developing your mechanical engineering skills, so we're seeking someone motivated to learn and expand their capabilities. In return, you'll receive full training, ongoing support, and opportunities to progress as part of our multi-skilled maintenance team. Global Benefits Overview Competitive, market-aligned compensation Discretionary global bonus scheme Discretionary Long-Term Incentive Plan (LTIP) - for senior positions Company car or car allowance - varies by region and role Healthcare - tailored to regional locations Parental leave and family support - maternity, paternity, adoption (aligned with regional policies) Working options - flexibility where it matters, based on role and business needs Learning & development opportunities - training, online platforms, buddy/mentorship programs, Internal Synthomer University with L&D offers Wellbeing support - employee assistance program (EAP), mental health resources, wellbeing initiatives Retirement / pension contributions - plans vary by country Culture of Inclusion - where everyone can thrive Performance culture, global reward & recognition programmes
Apr 30, 2026
Full time
Synthomer is a leading supplier of high-performance, highly specialised polymers and ingredients that play vital roles in key sectors such as coatings, construction, adhesives, and health and protection - growing markets that serve billions of end users worldwide. Headquartered in London, UK and publicly listed there since 1971, we employ c.3,900 employees across our 5 innovation centres of excellence and more than 29 manufacturing sites across Europe, North America and Asia. Around 20% of our sales volumes are from new and patent protected products. At our innovation centres of excellence in the UK, Germany, China, Malaysia and Ohio, USA we collaborate closely with our customers to develop new products and enhance existing ones tailored to their needs, with an increasing range of sustainability benefits. Since 2021, we have been proud holders of the London Stock Exchange Green Economy Mark, which recognises green technology businesses making a significant contribution to a more sustainable, low-carbon economy.As an Electrical Engineering Technician, you'll play a vital part in ensuring our site runs safely, efficiently, and reliably. You'll carry out a mix of planned preventative maintenance , reactive breakdown work , and continuous improvement activities - all while upholding the highest SHE and engineering standards. You'll work closely with the Maintenance Manager, Planners, Production Teams and your fellow technicians to keep our operations performing at their best. This is a day shift role (7am-7pm) where no two days are the same - perfect for someone who thrives on variety, problem solving, and hands on work! Key Responsibilities Maintenance & Repairs Carry out breakdown and planned maintenance across the Harlow site Diagnose, troubleshoot and complete timely repairs to maximise equipment availability Ensure all work is completed safely, to a high standard, and in line with Synthomer SHE and PTW procedures Documentation & Systems Complete job cards and maintenance logs accurately Record job completion in SAP CMMS Provide clear and thorough handovers at the end of each shift Communication & Collaboration Liaise with Maintenance Managers, Planners, Production Shift Managers and Team Leaders Support supervision of contractors and service partners Report any engineering concerns or improvement opportunities Housekeeping & Stores Support Maintain excellent housekeeping across workshops, stores and site Follow stores stock control processes and support with technical input for parts ordering What We're Looking For Experience & Knowledge 3-5 years' minimum experience in an electrical maintenance role (chemical, or manufacturing environment) Strong fault finding and problem-solving skills Good understanding of electrical (and mechanical, ideally) process equipment Essential Electrical Qualifications Level 3 NVQ Diploma in Electrotechnical Technology (or equivalent) 18th Edition IET Wiring Regulations Desirable (Not Essential) CompEx (ExF) - Ex01-Ex04 / Ex05-Ex06 C&I (Control & Instrumentation) experience Growth & Development We're looking for someone with the right mindset - hands on, positive, a true team player, and eager to grow. This role will include developing your mechanical engineering skills, so we're seeking someone motivated to learn and expand their capabilities. In return, you'll receive full training, ongoing support, and opportunities to progress as part of our multi-skilled maintenance team. Global Benefits Overview Competitive, market-aligned compensation Discretionary global bonus scheme Discretionary Long-Term Incentive Plan (LTIP) - for senior positions Company car or car allowance - varies by region and role Healthcare - tailored to regional locations Parental leave and family support - maternity, paternity, adoption (aligned with regional policies) Working options - flexibility where it matters, based on role and business needs Learning & development opportunities - training, online platforms, buddy/mentorship programs, Internal Synthomer University with L&D offers Wellbeing support - employee assistance program (EAP), mental health resources, wellbeing initiatives Retirement / pension contributions - plans vary by country Culture of Inclusion - where everyone can thrive Performance culture, global reward & recognition programmes
About The Role Role Overview: proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Project Manager to be a key part of our Projects Delivery Department, representing proAV, taking full responsibility for ensuring the successful and profitable deployment of an end-to-end programme. They will be entrusted with the responsibility of working alongside the sales, operational and engineering teams in managing project scope for a range of client direct and construction projects. This is an exciting opportunity for an exceptional, experienced Project Manager to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities: Perform work on multiple projects within the budgeted cost and to the satisfaction of the client Ensure successful and profitable execution by following standards and supporting the implementation of processes and SOP's that drive consistency Liaison with other internal departments, clients and contractors Ensure that the H&S files are in place for your projects and that safe systems of work are put in place Understand the contractual requirements of your projects Ensure that technical and drawing information is available and correct to allow others to perform their works in an efficient manner Manage the setup elements of systems to prove the concept Deal with all aspects of the financial management of your projects including invoicing and variations ensuring that we are not financial exposed and get paid in a timely fashion Deal with all aspects interfacing of audio visual systems into our client's buildings this will encompass both hardware and software interfaces Represent the company at a senior level with the necessary level of professional conduct and presentation To develop your knowledge from both experience and research to become an "expert" in one or more of a particular area of our project work to whom others in the organisation can refer. Produce project documentation through the lifecycle of the project i.e. Programme of works, reporting, CRM Monitor the progress and performance against the programme, identifying, resolving, escalating operational problems and minimizing delays Attend pretender interviews, supporting sales and estimating Desirable skills: Possess a good underpinning technical knowledge of Electronics and Audio Visual Systems An understanding of contracts and commercial processes Ability to plan and organise projects and schedule work Ability to prioritize and work under pressure is essential Competent to a high level of computer literacy Able to work as part of a team Ability to think laterally finding an appropriate solution to fulfil an application Good communication skills both verbal and written, being able to communicate with company executives to building contractors Ability to work to the highest quality standards, with attention to detail ensuring that we complete our work thoroughly, never walking away from a problem. Organised and flexible with the ability to approach different types of tasks during the working day Demonstrate a professional, enthusiastic & committed approach at all times. Hours of work: 40 hours per week, 9 hours a day, 8.30am-5.30pm, including an hour unpaid break, Monday-Friday. About Us: proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post-deployment support, you're in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry's most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients' business-critical AV systems architecture, products and technologies 24/7/365. Equality, Diversity & Inclusion: proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other's differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.
Apr 30, 2026
Full time
About The Role Role Overview: proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Project Manager to be a key part of our Projects Delivery Department, representing proAV, taking full responsibility for ensuring the successful and profitable deployment of an end-to-end programme. They will be entrusted with the responsibility of working alongside the sales, operational and engineering teams in managing project scope for a range of client direct and construction projects. This is an exciting opportunity for an exceptional, experienced Project Manager to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities: Perform work on multiple projects within the budgeted cost and to the satisfaction of the client Ensure successful and profitable execution by following standards and supporting the implementation of processes and SOP's that drive consistency Liaison with other internal departments, clients and contractors Ensure that the H&S files are in place for your projects and that safe systems of work are put in place Understand the contractual requirements of your projects Ensure that technical and drawing information is available and correct to allow others to perform their works in an efficient manner Manage the setup elements of systems to prove the concept Deal with all aspects of the financial management of your projects including invoicing and variations ensuring that we are not financial exposed and get paid in a timely fashion Deal with all aspects interfacing of audio visual systems into our client's buildings this will encompass both hardware and software interfaces Represent the company at a senior level with the necessary level of professional conduct and presentation To develop your knowledge from both experience and research to become an "expert" in one or more of a particular area of our project work to whom others in the organisation can refer. Produce project documentation through the lifecycle of the project i.e. Programme of works, reporting, CRM Monitor the progress and performance against the programme, identifying, resolving, escalating operational problems and minimizing delays Attend pretender interviews, supporting sales and estimating Desirable skills: Possess a good underpinning technical knowledge of Electronics and Audio Visual Systems An understanding of contracts and commercial processes Ability to plan and organise projects and schedule work Ability to prioritize and work under pressure is essential Competent to a high level of computer literacy Able to work as part of a team Ability to think laterally finding an appropriate solution to fulfil an application Good communication skills both verbal and written, being able to communicate with company executives to building contractors Ability to work to the highest quality standards, with attention to detail ensuring that we complete our work thoroughly, never walking away from a problem. Organised and flexible with the ability to approach different types of tasks during the working day Demonstrate a professional, enthusiastic & committed approach at all times. Hours of work: 40 hours per week, 9 hours a day, 8.30am-5.30pm, including an hour unpaid break, Monday-Friday. About Us: proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post-deployment support, you're in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry's most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients' business-critical AV systems architecture, products and technologies 24/7/365. Equality, Diversity & Inclusion: proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other's differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.
Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We're redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall's AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence. Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We've built a product customers love and a business that's scaling quickly, backed by world class investors and driven by rapid AI innovation across multiple product lines. At Aircall, you'll join a company in motion. We're ambitious, product driven, and execution focused, with visible impact, fast decisions, and real growth. How we work at Aircall: We're customer obsessed, data driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast moving environment where trust and impact matter, you'll feel at home here. Our Key Account Management Team in London is growing, we are recruiting a Key Account Manager (KAM) - Enterprise Accounts. Key Responsibilities Enterprise Account Ownership : Own and grow a portfolio of Aircall's largest and most strategic customers, acting as the primary business partner responsible for long term success, retention, and expansion. Build deep, multi threaded relationships across customer organizations, including senior leadership and executive stakeholders, ensuring strong engagement beyond day to day operational contacts. Develop and execute structured account plans that drive measurable business outcomes, combining renewal management, expansion strategy, and proactive risk mitigation. Strategic Advisory & AI Transformation: Act as a trusted advisor to customers on modern communication strategies, including adoption of AI powered capabilities such as AI voice agents, automation workflows, analytics, and operational optimization. Help customers identify new use cases, operational efficiencies, and revenue opportunities enabled by Aircall's platform and ecosystem integrations. Translate customer business objectives into actionable technology strategies, ensuring Aircall becomes a long term strategic partner in their transformation. Renewals, Expansion & Revenue Ownership: Own Net Revenue Retention (NRR) performance across the assigned portfolio, driving disciplined renewal execution and identifying expansion opportunities across teams, geographies, and use cases. Lead commercial discussions for renewals, upsells, and contract expansions, working closely with Sales, Finance, and Legal to ensure smooth execution. Maintain rigorous pipeline discipline with clear forecasting, opportunity qualification, and structured follow through on expansion initiatives. Executive Engagement & Customer Advocacy: Establish and manage executive sponsorship relationships between Aircall leaders and customer executives, strengthening strategic alignment and long term partnership value. Lead structured business reviews (QBRs/IBRs), executive briefings, and strategic planning sessions that demonstrate measurable ROI and business impact. Develop strong customer advocates by delivering exceptional experiences and positioning customers as references, case studies, or strategic advisors. Cross Functional Orchestration: Act as the internal quarterback for enterprise accounts, coordinating efforts across Product, Implementation, Support, Solutions Engineering, and GTM teams. Ensure customer needs, product feedback, and enterprise requirements are clearly communicated internally and considered in roadmap discussions. Drive alignment across internal stakeholders to deliver successful customer outcomes and resolve complex issues quickly and effectively. Qualifications Fluent in English. A proven experience in managing and growing enterprise or strategic accounts within a B2B SaaS environment. Strong interest and appetite for AI technologies, with the ability to engage customers on emerging AI use cases and operational transformation across customer support, sales, and communications workflows. Proven success owning renewals, expansions, and Net Revenue Retention (NRR) targets across complex customer portfolios. Strong ability to build executive relationships and communicate effectively with senior stakeholders and C suite leaders. Experience leading strategic customer conversations around technology transformation, ideally within communications, CX, contact center, or AI driven platforms. Highly structured and data driven approach to account planning, pipeline management, and forecasting. Strong cross functional leadership skills with the ability to drive alignment and accountability across multiple internal teams (Product, Sales, Support, Implementation, etc.). Excellent written and verbal communication skills, with the ability to simplify complex technical or business topics. Comfortable operating in a fast paced, high ownership environment and managing multiple strategic initiatives simultaneously. Willingness to travel for customer onsite meetings, executive engagements, and strategic account reviews. Why join us? Key moment to join Aircall in terms of growth and opportunities ️ Our people matter, work life balance is important at Aircall Fast learning environment, entrepreneurial and strong team spirit 45+ Nationalities: cosmopolite & multi cultural mindset Competitive salary package & benefits DE&I Statement At Aircall, we believe diversity, equity and inclusion - irrespective of origins, identity, background and orientations - are core to our journey. We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We're working to create a place filled with diverse people who can enrich and learn from one another. We're committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. We are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.
Apr 30, 2026
Full time
Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We're redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall's AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence. Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We've built a product customers love and a business that's scaling quickly, backed by world class investors and driven by rapid AI innovation across multiple product lines. At Aircall, you'll join a company in motion. We're ambitious, product driven, and execution focused, with visible impact, fast decisions, and real growth. How we work at Aircall: We're customer obsessed, data driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast moving environment where trust and impact matter, you'll feel at home here. Our Key Account Management Team in London is growing, we are recruiting a Key Account Manager (KAM) - Enterprise Accounts. Key Responsibilities Enterprise Account Ownership : Own and grow a portfolio of Aircall's largest and most strategic customers, acting as the primary business partner responsible for long term success, retention, and expansion. Build deep, multi threaded relationships across customer organizations, including senior leadership and executive stakeholders, ensuring strong engagement beyond day to day operational contacts. Develop and execute structured account plans that drive measurable business outcomes, combining renewal management, expansion strategy, and proactive risk mitigation. Strategic Advisory & AI Transformation: Act as a trusted advisor to customers on modern communication strategies, including adoption of AI powered capabilities such as AI voice agents, automation workflows, analytics, and operational optimization. Help customers identify new use cases, operational efficiencies, and revenue opportunities enabled by Aircall's platform and ecosystem integrations. Translate customer business objectives into actionable technology strategies, ensuring Aircall becomes a long term strategic partner in their transformation. Renewals, Expansion & Revenue Ownership: Own Net Revenue Retention (NRR) performance across the assigned portfolio, driving disciplined renewal execution and identifying expansion opportunities across teams, geographies, and use cases. Lead commercial discussions for renewals, upsells, and contract expansions, working closely with Sales, Finance, and Legal to ensure smooth execution. Maintain rigorous pipeline discipline with clear forecasting, opportunity qualification, and structured follow through on expansion initiatives. Executive Engagement & Customer Advocacy: Establish and manage executive sponsorship relationships between Aircall leaders and customer executives, strengthening strategic alignment and long term partnership value. Lead structured business reviews (QBRs/IBRs), executive briefings, and strategic planning sessions that demonstrate measurable ROI and business impact. Develop strong customer advocates by delivering exceptional experiences and positioning customers as references, case studies, or strategic advisors. Cross Functional Orchestration: Act as the internal quarterback for enterprise accounts, coordinating efforts across Product, Implementation, Support, Solutions Engineering, and GTM teams. Ensure customer needs, product feedback, and enterprise requirements are clearly communicated internally and considered in roadmap discussions. Drive alignment across internal stakeholders to deliver successful customer outcomes and resolve complex issues quickly and effectively. Qualifications Fluent in English. A proven experience in managing and growing enterprise or strategic accounts within a B2B SaaS environment. Strong interest and appetite for AI technologies, with the ability to engage customers on emerging AI use cases and operational transformation across customer support, sales, and communications workflows. Proven success owning renewals, expansions, and Net Revenue Retention (NRR) targets across complex customer portfolios. Strong ability to build executive relationships and communicate effectively with senior stakeholders and C suite leaders. Experience leading strategic customer conversations around technology transformation, ideally within communications, CX, contact center, or AI driven platforms. Highly structured and data driven approach to account planning, pipeline management, and forecasting. Strong cross functional leadership skills with the ability to drive alignment and accountability across multiple internal teams (Product, Sales, Support, Implementation, etc.). Excellent written and verbal communication skills, with the ability to simplify complex technical or business topics. Comfortable operating in a fast paced, high ownership environment and managing multiple strategic initiatives simultaneously. Willingness to travel for customer onsite meetings, executive engagements, and strategic account reviews. Why join us? Key moment to join Aircall in terms of growth and opportunities ️ Our people matter, work life balance is important at Aircall Fast learning environment, entrepreneurial and strong team spirit 45+ Nationalities: cosmopolite & multi cultural mindset Competitive salary package & benefits DE&I Statement At Aircall, we believe diversity, equity and inclusion - irrespective of origins, identity, background and orientations - are core to our journey. We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We're working to create a place filled with diverse people who can enrich and learn from one another. We're committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. We are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
Apr 30, 2026
Full time
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
Apr 30, 2026
Full time
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." The role of the Sound Supervisor is to perform sound duties at the highest level and provide supervision of your production crew and its systems. As part of the team, this role will significantly contribute to the effective delivery of sound & communications, that service the requirements of all Sky and some third-party channels, using the resources of Sky Sports. You will be proactive in maintaining Sky's position as an industry leader in sound production, including planning and implementing changes to our working practices. The role provides support to the managers of an exceptionally skilled and highly motivated operational team, who work together to deliver excellence. What you'll do : To provide professional audio services to Sky and third-party clients. Work with our studio team to produce a cohesive and balanced programme sound mix for the viewer. Set up and be responsible for the Studios communications systems, to facilitate the effective operation of the production environment. Work closely with Production Teams to plan audio requirements for each event. Proactively assist in the management of facilities and equipment. Reporting any technical failures through the agreed procedures and channels within Sky. Supervise our sound crew within the operational environment, providing mentorship and training where applicable. Work with our senior sound team by identifying training areas for team members, to benefit their growth and development. Adhere to the occupational health practices and general wellbeing at work by following Sky's Health & Safety policies and procedures. Reporting all issues to the H&S representative as appropriate. What you'll bring : A strong work ethic, with a positive can-do attitude. A p roven track record of delivering excellent sound supervising . An i n depth understanding of broadcast audio equipment including Riedel, RP1 and Calrec audio desks . Experience of up-to-date broadcast developments and production processes such as remote production and I.P. delivery . Highly motivated, with a dedication to continuous self-improvement. An effective communicator who can demonstrate resilience. A Teammate who will embrace innovative ideas and solutions. Flexible and proactive when faced with a challenge. Team overview : Sky Production Services Sky Production Services is the home of content creation and innovation for Sky and beyond. We provide outstanding facilities and talent for storytellers, including Studios, Post Production and other content production resources. We want to give our customers the best viewing experience, from the picture they see, the sound they hear to the entertainment, sports or news programme they choose to watch. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your office base: Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate . Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Apr 30, 2026
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." The role of the Sound Supervisor is to perform sound duties at the highest level and provide supervision of your production crew and its systems. As part of the team, this role will significantly contribute to the effective delivery of sound & communications, that service the requirements of all Sky and some third-party channels, using the resources of Sky Sports. You will be proactive in maintaining Sky's position as an industry leader in sound production, including planning and implementing changes to our working practices. The role provides support to the managers of an exceptionally skilled and highly motivated operational team, who work together to deliver excellence. What you'll do : To provide professional audio services to Sky and third-party clients. Work with our studio team to produce a cohesive and balanced programme sound mix for the viewer. Set up and be responsible for the Studios communications systems, to facilitate the effective operation of the production environment. Work closely with Production Teams to plan audio requirements for each event. Proactively assist in the management of facilities and equipment. Reporting any technical failures through the agreed procedures and channels within Sky. Supervise our sound crew within the operational environment, providing mentorship and training where applicable. Work with our senior sound team by identifying training areas for team members, to benefit their growth and development. Adhere to the occupational health practices and general wellbeing at work by following Sky's Health & Safety policies and procedures. Reporting all issues to the H&S representative as appropriate. What you'll bring : A strong work ethic, with a positive can-do attitude. A p roven track record of delivering excellent sound supervising . An i n depth understanding of broadcast audio equipment including Riedel, RP1 and Calrec audio desks . Experience of up-to-date broadcast developments and production processes such as remote production and I.P. delivery . Highly motivated, with a dedication to continuous self-improvement. An effective communicator who can demonstrate resilience. A Teammate who will embrace innovative ideas and solutions. Flexible and proactive when faced with a challenge. Team overview : Sky Production Services Sky Production Services is the home of content creation and innovation for Sky and beyond. We provide outstanding facilities and talent for storytellers, including Studios, Post Production and other content production resources. We want to give our customers the best viewing experience, from the picture they see, the sound they hear to the entertainment, sports or news programme they choose to watch. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your office base: Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate . Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Senior Project Manager High End Luxury Residential & Hotel Projects c£85k - £95k (Dependent on Relevant Experience) Additional Benefits Travel / Pension / Healthcare The Company My client is a leading Main / Principle Interiors Contractor, providing products and services to create high end luxury interior environments in the High End Residential, Leading Hotels and Restaurants in the London and the click apply for full job details
Apr 30, 2026
Full time
Senior Project Manager High End Luxury Residential & Hotel Projects c£85k - £95k (Dependent on Relevant Experience) Additional Benefits Travel / Pension / Healthcare The Company My client is a leading Main / Principle Interiors Contractor, providing products and services to create high end luxury interior environments in the High End Residential, Leading Hotels and Restaurants in the London and the click apply for full job details
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
Apr 30, 2026
Full time
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
Commissioning Manager Leeds, North East & Scotland Region Competitive salary, car or car allowance and benefits Role NG Bailey are currently looking for a Commissioning Manager with experience of MEP/building services projects to join us. In this role you will ensure that a planned, programmed, auditable and structured approach to the commissioning process is carried out to the highest standards, making sure the installed building services operate in accordance with the design intent. This is a staff role with NG Bailey and will require travel to sites across our North East, Yorkshire and Scotland region, with the possibility of some other site locations outside this region from time to time. Some of the key deliverables in this role will include: Demonstrate appropriate health and safety leadership to ensure that the safety first and foremost message is visible and alive throughout all activities related to the project on which you are working Lead the commissioning management on all projects to successfully achieve company, team and individual objectives relating to the implementation of best value design, management of opportunities, risk mitigation and technically excellent installations Provide commissioning advice and assistance to other areas of the business and support business development, actively promoting our commissioning management capability. Assist the regional commissioning manager in the production of project commissioning fees Prepare monthly project reports for senior stakeholders, highlighting progress, risks, opportunities and resource issues Advise on commercial progress against plan, any variances from plan and the corrective actions being taken. In conjunction with the project team, ensure that commissioning documentation is produced in line with the NG Bailey standard procedures. Manage the commissioning activities in line with the documentation, highlighting any issues, risks, opportunities as necessary to ensure the commissioning procedure is successfully completed Assist the project manager to define the work scope of external commissioning and water treatment appointments, ensuring that scope gap is mitigated. Coordinate as required the commissioning specialist activities in line with agreed scope. Build and maintain mutually beneficial customer, key supplier and internal relationships. Promote the design team and actively seek out new opportunities. Communicate proactively with project stakeholders to improve our collaboration with operational teams. Support the regional commissioning manager in the identification, deliver and attendance of CPDs, ensuring that the development of the commissioning team's competence is maintained. Apply current legislation regarding building regulations, standards, CDM, quality control, commissioning, safety & environmental issues relating to all building services activities. What we are looking for: Extensive experience in building services installation and commissioning Strong communication skills, ability to influence at all levels Significant experience of commercial management on commissioning projects Benefits: We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes: Car/Car allowance Salary sacrifice car scheme (Hybrid/Electric Vehicle) Pension with a leading provider and up to 8% employer contribution Personal Wellbeing and Volunteer Days Private Medical Insurance Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes. Personal development programme Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Apr 30, 2026
Full time
Commissioning Manager Leeds, North East & Scotland Region Competitive salary, car or car allowance and benefits Role NG Bailey are currently looking for a Commissioning Manager with experience of MEP/building services projects to join us. In this role you will ensure that a planned, programmed, auditable and structured approach to the commissioning process is carried out to the highest standards, making sure the installed building services operate in accordance with the design intent. This is a staff role with NG Bailey and will require travel to sites across our North East, Yorkshire and Scotland region, with the possibility of some other site locations outside this region from time to time. Some of the key deliverables in this role will include: Demonstrate appropriate health and safety leadership to ensure that the safety first and foremost message is visible and alive throughout all activities related to the project on which you are working Lead the commissioning management on all projects to successfully achieve company, team and individual objectives relating to the implementation of best value design, management of opportunities, risk mitigation and technically excellent installations Provide commissioning advice and assistance to other areas of the business and support business development, actively promoting our commissioning management capability. Assist the regional commissioning manager in the production of project commissioning fees Prepare monthly project reports for senior stakeholders, highlighting progress, risks, opportunities and resource issues Advise on commercial progress against plan, any variances from plan and the corrective actions being taken. In conjunction with the project team, ensure that commissioning documentation is produced in line with the NG Bailey standard procedures. Manage the commissioning activities in line with the documentation, highlighting any issues, risks, opportunities as necessary to ensure the commissioning procedure is successfully completed Assist the project manager to define the work scope of external commissioning and water treatment appointments, ensuring that scope gap is mitigated. Coordinate as required the commissioning specialist activities in line with agreed scope. Build and maintain mutually beneficial customer, key supplier and internal relationships. Promote the design team and actively seek out new opportunities. Communicate proactively with project stakeholders to improve our collaboration with operational teams. Support the regional commissioning manager in the identification, deliver and attendance of CPDs, ensuring that the development of the commissioning team's competence is maintained. Apply current legislation regarding building regulations, standards, CDM, quality control, commissioning, safety & environmental issues relating to all building services activities. What we are looking for: Extensive experience in building services installation and commissioning Strong communication skills, ability to influence at all levels Significant experience of commercial management on commissioning projects Benefits: We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes: Car/Car allowance Salary sacrifice car scheme (Hybrid/Electric Vehicle) Pension with a leading provider and up to 8% employer contribution Personal Wellbeing and Volunteer Days Private Medical Insurance Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes. Personal development programme Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
Apr 30, 2026
Full time
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
Imperial Recruitment Group
Sunderland, Tyne And Wear
Imperial Recruitment Group are delighted to announce that we are working a long established organisation to recruit for a Sales & Proposals Director in Sunderland on a permanent basis. LOCATION: Remote Sunderland SALARY: Competitive (Depending on Experience) HOURS: General office hours (Mon -Fri) JOB OVERVIEW: The Sales & Proposals Director provides leadership and is responsible for the sales pipeline and business development activities, along with proposal management of the bid team to ensure that the generation and active progression of opportunities is significant enough to support and achieve the booking and sales targets. The role is responsible for developing and implementing tools and processes that aid the progress of business development into new business sectors, manage sales pipeline producing accurate forecasting tools and reports for business planning, highlight and manage risk at the front end of all opportunities, generate accurate costing material that is in conjunction with other departments ensuring high throughput of enquiries and effective and efficient handover. The Sales and Proposals Director must effectively communicate the vision of the business, driving accountability, ownership, and measured performance. Translating the overarching business deliverables into clearly defined KPIs. You ll be supported with personalised on the job training, coaching, mentoring and twice-yearly development and performance reviews to help maintain & develop your contributions and competence. KEY RESPONSIBILITIES: Present and chair meetings with senior representatives from all customers to ensure that our offer is well received and understood, giving the company the best chances of success. Accountable for all sales negotiations and discussions with customers, ensuring that risk, commercial and contractual obligations are accounted for and that safeguard the business. Accountable for reporting weekly & monthly sales pipeline, forecasting and hot opportunities to the Managing Director, including agreed metrics, Go/Get probability, close dates, project timings, resource allocation, Cost, Cashflow, Scope, Risk. Provide sales direction for the business through detailed business development and analysis of markets to ensure sustainability. Drive best practice techniques within the sales and proposals teams. Accountable for all sales activities to ensure that the business has a healthy pipeline of opportunities supporting the financial targets set. Accountable for successfully achieving the sales and booking targets set by group. Accountable for the management, governance and reporting of monthly sales and proposals performance to the Managing Director, including agreed metrics, OTD of bids, forecast reports, pipeline status. Ensures 100% compliance and governance with business policy and procedures. Contributing to the implementation and then ongoing compliance with quality systems to ISO standards 9001, 14001 and 45001, or equivalent, including planning, preparation, and participation of external audits. Drive continuous improvement strategies with the Senior sales and proposals personnel along with other key stakeholders: process improvement, costing sheet progression, cost reductions, sales material, standardisation of conveyors. Provide effective support for the Sales and proposals team, ensuring technical and commercial support is available as required to ensure all proposals are sufficiently reviewed, approved and achievable, in line with the proposals process. Work with fellow Directors driving collaborative strategies for the group relating to standardisation of policy, process and systems and shared resources. Drive strategy for best practice across all areas of the business, providing leadership, mentoring and guidance to the management team. Develop the Sales and Proposals teams to be more commercially aware of opportunities for competitive advantages, strategic positioning, high risk potentials so that mitigation or reduction measures can be implemented. Minimum Requirements: Demonstrable experience within Material Handling, Construction or / and Structural Steel industries Degree qualified in a technical or business management discipline Experience in a technical sales management role Experience in either a technical sales or proposal management position Experience of owning sales targets, forecasting and pipeline management Critical and analytical thinker, sound decision maker, assertive Able to mentor/lead management teams effectively Experience and understanding of heavy engineering and/or material handling products/processes Strong people management skills Excellent written and verbal communication skills, and with attention to detail Highly organised and able to prioritise workload in a multidisciplinary environment Ability to project strategy clearly, setting goals and objectives for Managers/Senior Managers Experience of presenting up to board level / senior level clients Exceptional leadership, visible, approachable, and with consistency across all business areas Adhere to the business s core values through working relationships, attitude, and behaviour Ability to travel to clients sites when necessary For more information on this opportunity please feel free to contact the retained recruitment partner Adam Pearson at Imperial Recruitment Group. Imperial Recruitment Group is committed to being an equal opportunities employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds, experiences, and abilities, ensuring fair treatment throughout the recruitment process.
Apr 30, 2026
Full time
Imperial Recruitment Group are delighted to announce that we are working a long established organisation to recruit for a Sales & Proposals Director in Sunderland on a permanent basis. LOCATION: Remote Sunderland SALARY: Competitive (Depending on Experience) HOURS: General office hours (Mon -Fri) JOB OVERVIEW: The Sales & Proposals Director provides leadership and is responsible for the sales pipeline and business development activities, along with proposal management of the bid team to ensure that the generation and active progression of opportunities is significant enough to support and achieve the booking and sales targets. The role is responsible for developing and implementing tools and processes that aid the progress of business development into new business sectors, manage sales pipeline producing accurate forecasting tools and reports for business planning, highlight and manage risk at the front end of all opportunities, generate accurate costing material that is in conjunction with other departments ensuring high throughput of enquiries and effective and efficient handover. The Sales and Proposals Director must effectively communicate the vision of the business, driving accountability, ownership, and measured performance. Translating the overarching business deliverables into clearly defined KPIs. You ll be supported with personalised on the job training, coaching, mentoring and twice-yearly development and performance reviews to help maintain & develop your contributions and competence. KEY RESPONSIBILITIES: Present and chair meetings with senior representatives from all customers to ensure that our offer is well received and understood, giving the company the best chances of success. Accountable for all sales negotiations and discussions with customers, ensuring that risk, commercial and contractual obligations are accounted for and that safeguard the business. Accountable for reporting weekly & monthly sales pipeline, forecasting and hot opportunities to the Managing Director, including agreed metrics, Go/Get probability, close dates, project timings, resource allocation, Cost, Cashflow, Scope, Risk. Provide sales direction for the business through detailed business development and analysis of markets to ensure sustainability. Drive best practice techniques within the sales and proposals teams. Accountable for all sales activities to ensure that the business has a healthy pipeline of opportunities supporting the financial targets set. Accountable for successfully achieving the sales and booking targets set by group. Accountable for the management, governance and reporting of monthly sales and proposals performance to the Managing Director, including agreed metrics, OTD of bids, forecast reports, pipeline status. Ensures 100% compliance and governance with business policy and procedures. Contributing to the implementation and then ongoing compliance with quality systems to ISO standards 9001, 14001 and 45001, or equivalent, including planning, preparation, and participation of external audits. Drive continuous improvement strategies with the Senior sales and proposals personnel along with other key stakeholders: process improvement, costing sheet progression, cost reductions, sales material, standardisation of conveyors. Provide effective support for the Sales and proposals team, ensuring technical and commercial support is available as required to ensure all proposals are sufficiently reviewed, approved and achievable, in line with the proposals process. Work with fellow Directors driving collaborative strategies for the group relating to standardisation of policy, process and systems and shared resources. Drive strategy for best practice across all areas of the business, providing leadership, mentoring and guidance to the management team. Develop the Sales and Proposals teams to be more commercially aware of opportunities for competitive advantages, strategic positioning, high risk potentials so that mitigation or reduction measures can be implemented. Minimum Requirements: Demonstrable experience within Material Handling, Construction or / and Structural Steel industries Degree qualified in a technical or business management discipline Experience in a technical sales management role Experience in either a technical sales or proposal management position Experience of owning sales targets, forecasting and pipeline management Critical and analytical thinker, sound decision maker, assertive Able to mentor/lead management teams effectively Experience and understanding of heavy engineering and/or material handling products/processes Strong people management skills Excellent written and verbal communication skills, and with attention to detail Highly organised and able to prioritise workload in a multidisciplinary environment Ability to project strategy clearly, setting goals and objectives for Managers/Senior Managers Experience of presenting up to board level / senior level clients Exceptional leadership, visible, approachable, and with consistency across all business areas Adhere to the business s core values through working relationships, attitude, and behaviour Ability to travel to clients sites when necessary For more information on this opportunity please feel free to contact the retained recruitment partner Adam Pearson at Imperial Recruitment Group. Imperial Recruitment Group is committed to being an equal opportunities employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds, experiences, and abilities, ensuring fair treatment throughout the recruitment process.
About The Role Role Overview: proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Client Direct Project Manager to be a key part of our Projects Delivery Department, representing proAV, taking full responsibility for ensuring the successful deployment of an end-to-end programme. They will be entrusted with the responsibility of working alongside the sales, operational and engineering teams in managing project scope for a range of client direct and construction projects. This is an exciting opportunity for an exceptional, experienced Client Direct Project Manager to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities: Perform work on multiple projects within the budgeted cost and to the satisfaction of the client. Monitor the progress and performance against the programme, identifying, resolving, escalating operational problems and minimizing delays. Ensure successful and profitable execution by following standards and supporting the implementation of processes and SOP's that drive consistency. Liaison with other internal departments, clients and contractors / AV integrators. Ensure that the H&S files are in place for your projects and that safe systems of work are put in place. Understand the contractual requirements of your projects and local regulations in regions. Ensure that technical and drawing information is available and correct to allow others to perform their works in an efficient manner adhering to client sign off procedures. Manage the setup elements of systems to prove the concept. Deal with all aspects of the financial management of your projects including invoicing and variations. Deal with all aspects interfacing of audio visual systems the client's buildings this will encompass both hardware and software interfaces. Represent the company at a senior level with the necessary level of professional conduct and presentation. To develop your knowledge from both experience and research to become an "expert" in one or more of a particular area of our project work to whom others in the organisation can refer. Produce project documentation through the lifecycle of the project i.e. Programme of works, reporting. Ensuring the client platforms are updated to include timesheets and project notes - all reporting to be real time. Attend pretender interviews as required by the client being impartial at all times. Demonstrate Technical knowledge of: AVoIP Video, Audio and USB distribution, routing etc over the network. Crestron NVX, Extron NAV, Q-Sys NV and the likes) Bandwidth considerations especially with larger networks with uplinks to other switches. Dante/AES67 Primarily understanding audio over the network, how clocking works, distribution, bandwidth and layer 2 distribution. IP Networks (VLANS, DNS, Multicast/Unicast, PTP) Understanding IP networks for AVoIP, Dante, IPTV, IP addressing and VLAN routing DSP design/ concept Having an understanding how Audio DSP's work; licences needed if applicable. Dante channel counts and limitations depending on device models. Ideally having some DSP design knowledge Conferencing and audio reproduction. Audio basics understanding signal levels, sound reinforcement, echo cancellation, equalisation and audio delays for larger spaces System design (Schematics and workflow) AV signal flow and overall design understanding with the ability to spot errors or issues System build (M&E, containment, power and data requirements) Mechanical build of the space including the requirements needed to support the AV needs. Hours of work: 40 hours per week, 9 hours a day, 8.30am-5.30pm, including an hour unpaid break, Monday-Friday. About Us: proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post-deployment support, you're in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry's most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients' business-critical AV systems architecture, products and technologies 24/7/365. Equality, Diversity & Inclusion: proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other's differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.
Apr 30, 2026
Full time
About The Role Role Overview: proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Client Direct Project Manager to be a key part of our Projects Delivery Department, representing proAV, taking full responsibility for ensuring the successful deployment of an end-to-end programme. They will be entrusted with the responsibility of working alongside the sales, operational and engineering teams in managing project scope for a range of client direct and construction projects. This is an exciting opportunity for an exceptional, experienced Client Direct Project Manager to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities: Perform work on multiple projects within the budgeted cost and to the satisfaction of the client. Monitor the progress and performance against the programme, identifying, resolving, escalating operational problems and minimizing delays. Ensure successful and profitable execution by following standards and supporting the implementation of processes and SOP's that drive consistency. Liaison with other internal departments, clients and contractors / AV integrators. Ensure that the H&S files are in place for your projects and that safe systems of work are put in place. Understand the contractual requirements of your projects and local regulations in regions. Ensure that technical and drawing information is available and correct to allow others to perform their works in an efficient manner adhering to client sign off procedures. Manage the setup elements of systems to prove the concept. Deal with all aspects of the financial management of your projects including invoicing and variations. Deal with all aspects interfacing of audio visual systems the client's buildings this will encompass both hardware and software interfaces. Represent the company at a senior level with the necessary level of professional conduct and presentation. To develop your knowledge from both experience and research to become an "expert" in one or more of a particular area of our project work to whom others in the organisation can refer. Produce project documentation through the lifecycle of the project i.e. Programme of works, reporting. Ensuring the client platforms are updated to include timesheets and project notes - all reporting to be real time. Attend pretender interviews as required by the client being impartial at all times. Demonstrate Technical knowledge of: AVoIP Video, Audio and USB distribution, routing etc over the network. Crestron NVX, Extron NAV, Q-Sys NV and the likes) Bandwidth considerations especially with larger networks with uplinks to other switches. Dante/AES67 Primarily understanding audio over the network, how clocking works, distribution, bandwidth and layer 2 distribution. IP Networks (VLANS, DNS, Multicast/Unicast, PTP) Understanding IP networks for AVoIP, Dante, IPTV, IP addressing and VLAN routing DSP design/ concept Having an understanding how Audio DSP's work; licences needed if applicable. Dante channel counts and limitations depending on device models. Ideally having some DSP design knowledge Conferencing and audio reproduction. Audio basics understanding signal levels, sound reinforcement, echo cancellation, equalisation and audio delays for larger spaces System design (Schematics and workflow) AV signal flow and overall design understanding with the ability to spot errors or issues System build (M&E, containment, power and data requirements) Mechanical build of the space including the requirements needed to support the AV needs. Hours of work: 40 hours per week, 9 hours a day, 8.30am-5.30pm, including an hour unpaid break, Monday-Friday. About Us: proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post-deployment support, you're in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry's most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients' business-critical AV systems architecture, products and technologies 24/7/365. Equality, Diversity & Inclusion: proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other's differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.
Are you a dynamic and driven sales professional looking for a new challenge? Our client, a leading organisation in Ashford, is seeking a Sales Executive to join their team. As a Sales Executive, you will have the opportunity to identify and pursue new business opportunities, build strong relationships with key decision-makers, and close deals to exceed sales targets. Please find all the details below. Job title: Sales Executive Location: Ashford, Kent Salary: 28,000 - 32,000 OTE 46,000 Hours: Monday - Friday, 9am - 5pm Hybrid: Hybrid working for a healthy work-life balance (Once trained you will be in office Tuesday, Wednesday and Thursday and working from home on Mondays and Fridays) Benefits: 28 days holiday PLUS bank holidays BUPA healthcare coverage after 3 months Pension scheme Excellent training, ongoing support, and development opportunities Responsibilities: Identifying and pursuing new business opportunities through cold calling and warm leads. Building relationships with potential clients and key decision-makers. Demonstrating products and services to potential customers. Conducting cold calling and follow-ups to generate new business. Managing and maintaining a sales pipeline to meet or exceed sales targets. Providing regular reports on sales activity and progress towards targets. Requirements: Experience in business development and sales, preferably business to business. Proven track record of meeting or exceeding sales targets. Excellent communication and interpersonal skills. Strong negotiation and closing skills. Ability to work independently and as part of a team. Proficiency in Microsoft Office and CRM software. If you are motivated, target-driven, and looking to take the next step in your sales career, then this role is for you. Join our client's dynamic team and make a significant impact on their business growth. Next steps: Apply now with your updated CV showcasing your sales achievements. Alternatively, if you know someone who may be suitable for this role please share the details. If you successfully refer a friend for the above role, you will receive a 100 voucher of your choice! Terms apply Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do please call us on (phone number removed) ASAP or within 24 hours to discuss the position in further detail with Bonnie (Senior Candidate Manager) or Nicola (Executive Permanent Consultant). We look forward to your application. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 30, 2026
Full time
Are you a dynamic and driven sales professional looking for a new challenge? Our client, a leading organisation in Ashford, is seeking a Sales Executive to join their team. As a Sales Executive, you will have the opportunity to identify and pursue new business opportunities, build strong relationships with key decision-makers, and close deals to exceed sales targets. Please find all the details below. Job title: Sales Executive Location: Ashford, Kent Salary: 28,000 - 32,000 OTE 46,000 Hours: Monday - Friday, 9am - 5pm Hybrid: Hybrid working for a healthy work-life balance (Once trained you will be in office Tuesday, Wednesday and Thursday and working from home on Mondays and Fridays) Benefits: 28 days holiday PLUS bank holidays BUPA healthcare coverage after 3 months Pension scheme Excellent training, ongoing support, and development opportunities Responsibilities: Identifying and pursuing new business opportunities through cold calling and warm leads. Building relationships with potential clients and key decision-makers. Demonstrating products and services to potential customers. Conducting cold calling and follow-ups to generate new business. Managing and maintaining a sales pipeline to meet or exceed sales targets. Providing regular reports on sales activity and progress towards targets. Requirements: Experience in business development and sales, preferably business to business. Proven track record of meeting or exceeding sales targets. Excellent communication and interpersonal skills. Strong negotiation and closing skills. Ability to work independently and as part of a team. Proficiency in Microsoft Office and CRM software. If you are motivated, target-driven, and looking to take the next step in your sales career, then this role is for you. Join our client's dynamic team and make a significant impact on their business growth. Next steps: Apply now with your updated CV showcasing your sales achievements. Alternatively, if you know someone who may be suitable for this role please share the details. If you successfully refer a friend for the above role, you will receive a 100 voucher of your choice! Terms apply Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do please call us on (phone number removed) ASAP or within 24 hours to discuss the position in further detail with Bonnie (Senior Candidate Manager) or Nicola (Executive Permanent Consultant). We look forward to your application. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Context Our vision is to bring hope to every one of our patients across London, when they need us most, where they need us most. Our mission is to use everything we know, our specialist skills and unmatched experience to save lives and ensure the best outcomes for every one of our patients and their families. We re a charity that works alongside the NHS and our life-saving service is made possible by our supporters. The Social and Digital Media Manager will sit within the marketing team and play a key role in our Engagement Strategy to put the people of London at the heart of our fundraising. This is a fantastic opportunity for a digital and social media expert to lead on our digital engagement as a key driver to this; engaging new and existing charity supporters, strengthening understanding of the service and amplifying brand awareness and fundraising campaigns. About the role The Social and Digital Media Manager will execute and evolve our social and digital media approach, managing a small team to create and promote compelling social media content and campaigns. Pivotal to this is harnessing and growing existing channels, identifying new opportunities and channels, monitoring trends in the wider digital media landscape. They will use audience insights and platform analytics to optimise performance and shape the creation and editing of compelling digital-first and platform-tailored assets. This role will also support the Senior Digital Fundraising Manager and Head of Marketing with paid digital campaigns, supporting multi-channel campaigns across Meta, PPC and YouTube and wider channels, maximising ROI whilst working within a tight budget. This role will work across our marketing and digital function, as well as the wider communications and fundraising teams and the wider service, including our operational frontline staff, building key relationships to allow us to test and progress different propositions, products and fundraising initiatives. About the person You re a digital native looking for the opportunity to combine creativity with performance data to lead our digital engagement/marketing across organic and paid channels. You embrace applying a deep understanding of our audiences, critical insight and testing and optimisation to deliver measurable impact. With an inspiring mind and ability to ideate, this role is for someone who can truly harness digital content creation and storytelling. You re motivated by the chance to continue to build strong foundations in our social engagement, as well as identify and lead the development of many new opportunities, to maximise reach, reputation and response ultimately making a tangible difference in helping us achieve our mission to bring hope to every patient.
Apr 30, 2026
Full time
Context Our vision is to bring hope to every one of our patients across London, when they need us most, where they need us most. Our mission is to use everything we know, our specialist skills and unmatched experience to save lives and ensure the best outcomes for every one of our patients and their families. We re a charity that works alongside the NHS and our life-saving service is made possible by our supporters. The Social and Digital Media Manager will sit within the marketing team and play a key role in our Engagement Strategy to put the people of London at the heart of our fundraising. This is a fantastic opportunity for a digital and social media expert to lead on our digital engagement as a key driver to this; engaging new and existing charity supporters, strengthening understanding of the service and amplifying brand awareness and fundraising campaigns. About the role The Social and Digital Media Manager will execute and evolve our social and digital media approach, managing a small team to create and promote compelling social media content and campaigns. Pivotal to this is harnessing and growing existing channels, identifying new opportunities and channels, monitoring trends in the wider digital media landscape. They will use audience insights and platform analytics to optimise performance and shape the creation and editing of compelling digital-first and platform-tailored assets. This role will also support the Senior Digital Fundraising Manager and Head of Marketing with paid digital campaigns, supporting multi-channel campaigns across Meta, PPC and YouTube and wider channels, maximising ROI whilst working within a tight budget. This role will work across our marketing and digital function, as well as the wider communications and fundraising teams and the wider service, including our operational frontline staff, building key relationships to allow us to test and progress different propositions, products and fundraising initiatives. About the person You re a digital native looking for the opportunity to combine creativity with performance data to lead our digital engagement/marketing across organic and paid channels. You embrace applying a deep understanding of our audiences, critical insight and testing and optimisation to deliver measurable impact. With an inspiring mind and ability to ideate, this role is for someone who can truly harness digital content creation and storytelling. You re motivated by the chance to continue to build strong foundations in our social engagement, as well as identify and lead the development of many new opportunities, to maximise reach, reputation and response ultimately making a tangible difference in helping us achieve our mission to bring hope to every patient.
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
Apr 30, 2026
Full time
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
For this role we offer the hybrid working approach with 3 days a week onsite in Osterley campus. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As Senior Propositions Manager - Mid Market & Enterprise, you will lead the development, management, and evolution of propositions for enterprise customers. You will collaborate across a complex matrix organisation to understand customer needs, identify commercial opportunities, and shape compelling, value-driven propositions What you'll do : Proposition strategy: Lead the identification and development of new proposition opportunities for enterprise customers, spanning connectivity solutions including broadband, dedicated internet access (DIA), public WiFi , SD-WAN and associated professional services. Develop and own the roadmap, strategy and business cases for new propositions and marketing investments, underpinned by robust insight and data, and aligned to the L ong R ange P lan (LRP) and annual operating plan. Leverage customer, competitor, trading and market insight to develop differentiated, market-leading propositions that strengthen Sky Business's competitive advantage and drive growth in the enterprise segment. Partner with Commercial and Pricing teams to define pricing strategy and provide clear commercial guidance for the proposition and wider enterprise category portfolio Collaborate with Marketing, Sales, Product and Programme teams to successfully bring propositions to market and ensure delivery of the intended customer and commercial outcomes Develop and own a forward-looking view of the evolving market landscape, shaping proposition positioning to unlock new revenue streams and drive ARPU growth What you'll bring : Proven, recent experience within a UK telecommunications proposition or commercial role focused on enterprise customers , with recognised expertise and strong knowledge of the wider B2B market landscape. A creative yet pragmatic thinker, capable of generating ideas that both delight customers and are commercially viable and technically feasible Strong numeracy and commercial acumen, able to assess market opportunity in terms of volume, pricing, revenue and profit, and to design effective pricing and packaging strategies. Expert in leveraging customer insight, with the ability to synthesise diverse data sources into clear, compelling and actionable recommendations that drive informed decision-making . Team overview : Sky Business Sky Business is the business-to-business division of Sky. No matter their size or sector, we keep businesses connected and customers entertained with our next generation network and unrivalled sports and entertainment. With an exciting, fast-paced environment, we're looking for exceptional people, who are restless to innovate and build the future, helping Sky Business and our customers to grow. And with the support of a truly trusting and collaborative team, you'll grow alongside our business. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your office base: Osterley: Osterley is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Apr 30, 2026
Full time
For this role we offer the hybrid working approach with 3 days a week onsite in Osterley campus. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As Senior Propositions Manager - Mid Market & Enterprise, you will lead the development, management, and evolution of propositions for enterprise customers. You will collaborate across a complex matrix organisation to understand customer needs, identify commercial opportunities, and shape compelling, value-driven propositions What you'll do : Proposition strategy: Lead the identification and development of new proposition opportunities for enterprise customers, spanning connectivity solutions including broadband, dedicated internet access (DIA), public WiFi , SD-WAN and associated professional services. Develop and own the roadmap, strategy and business cases for new propositions and marketing investments, underpinned by robust insight and data, and aligned to the L ong R ange P lan (LRP) and annual operating plan. Leverage customer, competitor, trading and market insight to develop differentiated, market-leading propositions that strengthen Sky Business's competitive advantage and drive growth in the enterprise segment. Partner with Commercial and Pricing teams to define pricing strategy and provide clear commercial guidance for the proposition and wider enterprise category portfolio Collaborate with Marketing, Sales, Product and Programme teams to successfully bring propositions to market and ensure delivery of the intended customer and commercial outcomes Develop and own a forward-looking view of the evolving market landscape, shaping proposition positioning to unlock new revenue streams and drive ARPU growth What you'll bring : Proven, recent experience within a UK telecommunications proposition or commercial role focused on enterprise customers , with recognised expertise and strong knowledge of the wider B2B market landscape. A creative yet pragmatic thinker, capable of generating ideas that both delight customers and are commercially viable and technically feasible Strong numeracy and commercial acumen, able to assess market opportunity in terms of volume, pricing, revenue and profit, and to design effective pricing and packaging strategies. Expert in leveraging customer insight, with the ability to synthesise diverse data sources into clear, compelling and actionable recommendations that drive informed decision-making . Team overview : Sky Business Sky Business is the business-to-business division of Sky. No matter their size or sector, we keep businesses connected and customers entertained with our next generation network and unrivalled sports and entertainment. With an exciting, fast-paced environment, we're looking for exceptional people, who are restless to innovate and build the future, helping Sky Business and our customers to grow. And with the support of a truly trusting and collaborative team, you'll grow alongside our business. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your office base: Osterley: Osterley is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
