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The Venue Manager will be responsible for the back of house venue operations and day to day management of the Venue Crew (Lighting & Stage Carpenters), Facilities Management, Cleaners, Security Systems etc. Venue Operations: Work closely with all departments to ensure the venue and all events operate smoothly and efficiently Work with the Head of Operations and General Manager to oversee the ongoing development of the venue procedural and policy documents To be responsible for the day-to-day management of the front of house with the Head of Operations. Support the development of the Duty Managers' handbook with the Head of Operations and ensure that procedures to support compliance to licensing, safety or other legislation are carried out. To manage the ongoing services and compliance of suppliers and contractors as required, including but not limited to maintenance, security, sanitary and cleaning. To work with the management team at the O2 and follow all requirements and obligations of the lease with the General Manager and Producers To act as a key-holder and to be on the emergency call-out list To be responsible for the day-to-day management of the building fire safety and procedures. Lead the venue team, communicating effectively to ensure the smooth running of the operation with a motivated staff team Work with the catering company, Rhubarb, and Director of Ticketing to manage the system to provide the necessary booking information on a weekly and/or daily basis as necessary. To support the Head of Operations to maintain and keep up to date the correct personnel licenses and permits as required to operate the venue. To work closely with the General Manager, Directors of Marketing and Ticketing in the delivery of press night, media nights, galas, sponsor evenings, meet and greets and performance buyouts. Audience Communication: Input on audience communication and development alongside the Director of Marketing, Ticketing team, Head of Operations & General Manager Work closely with other members of staff especially the Director of Ticketing and Catering Company to develop and maintain a coordinated approach to customer care and to ensure a high standard of service providing a friendly, welcoming, professional, efficient and accessible service for all guests to the venue To deal with all matters raised by members of the public visiting the building and when necessary, resolve and respond to all issues or complaints received. Finance: To work alongside the Head of Operations and to oversee the venue and operations budget with the aim to maximise income and minimise expenditure wherever possible, without jeopardising the quality of the work. Provide accurate payroll and invoice information for the venue staff, suppliers and contractors to the finance and accounting personnel To be familiar with KPI-s and service level requirements and analyse financial results, putting action plans in place where corrective measures are required, considering the operational flow Health & Safety: Ensure that the building conforms to and exceeds Accessibility and Health & Safety requirements, and is always clean and tidy, recognising opportunities for improvement Carry out regular checks ensuring all spaces, internal and external, all fittings, equipment and resources are well maintained, in good working order and to take appropriate action when they are not To promote the venue's health and safety policy in conjunction with current health & safety legislations and ensure that all members of staff are trained in and comply with emergency and safety procedures and adhere to policies, including Equalities (diversity, access, equal opportunities), Environmental and Health & Safety Ensure that all staff are familiar with the venue's fire evacuation procedures and other emergency procedures, and that staff receive regular fire awareness training and take part in regular fire drills and other emergency response exercises, carry out daily checks and keep records up to date. Liaise with all staff to ensure that all users of the building receive safety and building inductions and are fully versed in building procedures and fire and evacuation procedures. Work with the Catering Manager and Stage Manager to ensure that the back of house, kitchens and public areas of the building are always presented in the best way possible in terms of cleanliness, general maintenance and health and safety. Liaise and cooperate at all times with the management, security and accessibility teams for The 02 being aware at all times of the requirements of the lease agreement; Work closely with the Head of Operations, General Manager and Production Manager to develop, implement and keep updated risk assessments Take lead operational responsibility for the safety and security of the building, ensuring that systems and procedures for security are followed at all times and that correct opening up and locking up procedures are followed Oversee the emergency, evacuation safety and incident procedures for the building in consultation with the Head of Operations, General Manager and the Production Manager Oversee the recruitment and training of First Aiders and make sure correct accident records are kept and appropriate first aid supplies are available LS3 Attend weekly meetings with catering, merchandise and security contractors to review operational challenges and amend processes to enhance the operation Human Resources: Be familiar with latest Data Protection legislation and help to implement and uphold best practices To be responsible for drawing up of staff rotas, alongside the HOD's and General Manager. To be responsible alongside the Head of Operations and General Manager for the recruitment, induction, development and training, supervision and line management of venue staff Train and oversee FOH staff members in the MMtP procedures and policies To be responsible, alongside the General Manager, for the recruitment, induction, development and training, supervision and line management of venue staff LS4 Hold and keep up to date the correct personnel licenses and permits as are required to operate the venue LS5 Carry out any other duties that may arise to fulfil the main objectives of the post and the aims of MMtP. Skills and Experience Essential: Proven experience in a commercial theatre production/venue management or supervisory role Strong decision-making capabilities. Ability to work collaboratively with a team. Excellent communication, collaboration, and delegation skills. Proven ability to develop and maintain operational processes Ability to motivate and lead people and hold employees accountable. Strong working knowledge of operational procedures and strong report analysis skills. Experience managing building maintenance and third-party facilities suppliers Desirable: Experience working in the theatre or immersive experience environment. Working knowledge of human resources processes. First Aid At Work Personal License Holder IOSH qualification

CRM Manager (Salesforce) Contract: Permanent Hours: Full time (35 hours per week) Location: Somerset House, Strand, London WC2R 1LA (hybrid, in office Tuesday-Thursday, minimum of three days per week) Salary: £36,000-38,000 (dependant on experience) Main Purpose of the Role The CRM Manager will lead the strategic development, optimisation, and ownership of our Salesforce-based CRM system. This pivotal role will ensure that the CRM supports and advances the charity's business strategy, operational priorities, and mission to achieve its charitable objectives. The successful candidate will be an enthusiastic advocate for continuous improvement, working collaboratively across the organisation to identify opportunities to modernise processes, solve operational challenges and maximise the value of our CRM. They will be comfortable questioning existing ways of working, introducing new ideas, and helping colleagues embrace change as our systems and programmes continue to evolve. Acting as the organisation's Product Owner for Salesforce, the CRM Manager will develop and maintain the CRM roadmap, balancing organisational priorities, user needs and technical opportunities to ensure the platform continues to evolve alongside the charity. The postholder will play a key leadership role in aligning the system with our programme delivery, stakeholder management, evaluation, communication, and partnership engagement needs. This includes identifying and addressing inefficiencies, ensuring accuracy, enhancing user experience across internal teams and our national partner network, and supporting the long-term scalability of the system. Following the implementation of the CRM system in recent years, the CRM Manager will be instrumental in continuing to embed the system across the organisation, leading onboarding and training, driving user engagement, and refining how the platform underpins core business operations. The CRM Manager will play a central role in ensuring the system continues to evolve to meet changing organisational needs, supporting innovation, organisational growth and the delivery of an expanding national programme. In addition to their CRM focus, the role will maintain a strategic lens on broader digital systems and IT development, ensuring CRM integrations and related technologies are future-proofed and coherent across the organisation. Key Objectives of the CRM System Enable scalable and efficient delivery of our national programmes, network and events Improve partnership and stakeholder relationship engagement Support robust data capture, reporting and impact evaluation Drive automation of core processes to reduce administrative burden Increase data quality and accessibility across teams Embed best practice in data governance and user training Key Responsibilities CRM System Leadership Act as the internal lead for the Salesforce CRM, ensuring ongoing development aligns with organisational needs and charitable goals Proactively identify and resolve system inefficiencies, user challenges, and development opportunities Continually review organisational processes, identifying opportunities to simplify, automate and improve workflows through effective use of Salesforce and associated digital systems. Work closely with colleagues to understand business requirements, map existing processes, and translate operational needs into CRM improvements, ensuring solutions are user-focused, scalable and aligned with organisational priorities. Work collaboratively across departments to embed CRM use into workflows and champion user adoption Lead onboarding, training, and ongoing support for new and existing users across internal teams and external partner organisations Oversee the administration and ongoing management of the organisation's form builder platform (e.g. FormAssembly, ensuring forms are integrated effectively with the CRM, and support key data capture processes across programmes, partnerships, and internal operations Manage relationships with our external Salesforce implementation partner, including coordinating projects, updates and technical troubleshooting Maintain and support community engagement with our digital portal (The Exchange) supporting National Saturday Club's network of Tutors and Coordinators. Oversee and maintain clear, accessible system documentation, user guidance, training materials, and change logs to support effective knowledge transfer, continuity of operations, and future handover Coordinate support staff responsible for CRM and data administration tasks Data and Reporting Design and maintain robust dashboards, reports, and contact data views that support programme delivery, fundraising, reporting, evaluation and operational needs Ensure CRM data is clean, accurate, and compliant with data protection regulations Oversee the management of data retention, working with our external partner to embedd our data retention policies in accordance with GDPR Manage data imports and exports, using dataloader and import wizard Champion a data-informed culture, enabling teams to access and interpret data to inform decision-making Systems Integration and Development Work collaboratively with teams across the organisation to understand emerging needs, challenge existing processes where appropriate, and identify opportunities to improve efficiency through technology Play a key role in scoping and delivering CRM-related digital projects or system improvements, including integrations with other tools (e.g. email marketing, project management, event tools) Contribute to organisational digital strategy from a CRM perspective Actively engage with the wider salesforce community to keep up to date with developments in the salesforce eco-system General IT Support (CRM Lens) Provide light-touch oversight and coordination on general systems support (e.g., software access, licences, hardware needs), as they relate to CRM use Support the Head of Operations in digital risk management, supplier liaison, and IT and data policy updates and implementation Work collaboratively and with support from the Administration Assistant to manage queries from community users, complete routine data management tasks and simple system administration needs Person Specification Essential Salesforce Platform Administrator Certification (AD001) or equivalent experience Minimum 3 years' experience working with CRM systems (Salesforce specific experience highly desirable) in a professional setting, with demonstrable responsibility for system management, configuration, data management, and/or user support. Strategic thinker with ability to translate organisational needs into system functionality Demonstrable ability to identify opportunities for continuous improvement and successfully implement change. Curious, proactive and solutions-focused, with a genuine interest in improving systems and ways of working. Excellent facilitation and stakeholder engagement skills, with the confidence to challenge constructively and influence change. Excellent data management, analysis and reporting skills including data imports and exports Experience leading user onboarding, training, and documentation Strong project management skills with a proactive and solution-focused approach Outstanding communication and interpersonal skills, with the ability to work across teams and levels Highly organised with excellent attention to detail Desirable Experience managing relationships with CRM implementation or support partners Experience with third party integrations, particularly FormAssembly and Campaign Monitor Understanding of digital integrations and system mapping Familiarity with the charity or education sector and understanding of working with partner networks Other Information Some occasional travel and weekend work is required including team-wide responsibility to supporting the delivery of the national events Training and professional development support available This post may be required to undertake other duties that fall within the scope and purpose of the role Employment benefits The Saturday Club Trust offers the following employment benefits: Working at the prestigious cultural destination Somerset House in central London, with access to offers and events from our resident community and discounts at onsite restaurants, bars and cafes Enhanced annual leave - 25 days plus bank holidays Flexible hybrid working upon agreement Company pension scheme Life insurance cover Access to our external employee assistance programme (Health Assured) for free 24/7 confidential advice and support Cycle to Work scheme How to Apply Closing date: Monday 07 September 2026 Send your CV and covering letter to and complete our Equality & Diversity Monitoring Form. We will review applications as they are received and may invite suitable candidates to interview before the closing date. We therefore encourage you to apply as soon as possible. The vacancy may close early if a suitable candidate is appointed. For questions: Equality, Diversity & Inclusion . click apply for full job details

ABOUT THE ROLE As Tax Lead, you will provide strategic direction and leadership for the Partnership's tax function. Reporting to the Group Financial Controller, you will shape tax strategy, manage risk, and lead a team of 9 with 3 direct reports across corporate, indirect, and employment tax. In this role, you will act as the primary liaison with HMRC including addressing any queries, oversee compliance returns, statutory accounts, champion modern tax technology, develop the team and collaborate across Finance, Commercial, Legal, and Technology to integrate tax requirements into the Partnership's projects and daily operations. You will interact with senior stakeholders across the business - particularly on projects - including CFO for the SAO process. At a glance Expected Salary: £100,000 - £120,000 (depending upon experience) Hybrid Working - This is a hybrid working role, therefore your time will primarily be split between working from home and the London / Bracknell Head Office. However, there will also be an expectation to visit other locations as the need arises. Our team currently works from the office around three times a week to connect and on a more ad-hoc basis to attend key meetings, but again the frequency is dependent on the business needs. Contract type - Permanent. Key Responsibilities Service Delivery: Be accountable for leading, developing and implementing the tax strategy and policies for the Partnership taking account of the risk appetite mandated by the Partnership Board. Ensure a timely response to tax matters and accurate tax filings. Provide leadership and direction of service management relationship with customer and stakeholder groups. Proactively manage your own development including keeping up to date with internal and external development in relevant business/regulatory areas. Liaise with other internal teams to ensure integration and effective service delivery to the Partnership. Communicate tax policies to the business and externally as required. Liaising and managing relationships with HMRC during routine audits and ad hoc enquiries, including correspondence, leading meetings and maintaining a proactive relationship. Primary point of contact for tax advisors & external auditors. Leading the Tax team of nine Partners. Manage Partnership tax risks and mitigate risks by ensuring tax-related ICF controls are operated correctly and are fit for purpose. Managing the tax budget. Look for opportunities to drive value in terms of latest thinking for instance VAT on product files. Quality & Compliance Ensure that all relevant business users are aware of corporate, indirect, and employment requirements and that these are addressed in any impacted business initiative. Review and communicate relevant changes to tax legislation or guidance. Liaise with other business functions e.g. Internal Audit, Business Risk, HR, Property, New Business, Legal and Company Secretarial, to identify and advise on new business and corporate initiatives. Lead on the annual Senior Accounting Officer process. Perform the final sign off of the tax numbers and disclosures in the annual and interim financial statements. Delivering Change Identify, lead and deliver opportunities to optimise the Partnership's tax position, ensuring that arrangements are managed and implemented in a controlled and accurate manner and in accordance with the Partnership's Tax Strategy. Represent the Partnership for tax matters on industry bodies. Continuous Improvement Be accountable for fostering and maintaining a culture seeking to make incremental improvements to propositions, processes, controls and/or policies. Embed tax awareness across the organisation and improve operational efficiency by developing and using best practices and technology. Essential skills/experience you'll need CTA qualified (or ACA/ACCA qualified with extensive in-house or practice tax experience). Deep tax knowledge with a strong bias/specialism toward Indirect Tax / VAT. Experience operating within complex, fast-paced retail or consumer-facing environments at scale. Proven track record of team management, challenging the status quo, and influencing matrix stakeholders. Desirable skills/experience you may have Exposure to international tax regimes Hands-on experience driving tax technology implementation. Additional Information Should your initial application be successful, the subsequent stages will comprise two rounds of interviews - virtual and in-person assessments. Closing Date and Compensation Closing Date: August 30, 2026 Pay: £99,000.00 - £136,000.00 Annual Contract Type: Permanent Hours of Work: 35 Job Level: Partnership Level 5 Where You'll Be Working: London Central Office, 1 Drummond Gate, London SW1V 2QQ ABOUT THE PARTNERSHIP We're the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us. We're ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose. As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we're free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. As Partners, we make all the difference. And, we all own it. Important points to note It's important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you'll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third party registered body and financial probity checks may also be required for some of our roles. We also recommend that you apply as soon as possible if we see a high number of applicants. We want all of our Partners to have good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or short hour contracts, where possible. Please discuss this further with the hiring manager during your interview.

OVERVIEW The Maples Group is a standard bearer in financial and legal services, trusted by many of the world's largest hedge fund managers, private equity firms and international corporations. Our distinction flows from our carefully curated team: 2,500+ professionals characterised by tenacity, ethics and exacting excellence. Operating in key financial centres across the Americas, Asia, Europe and the Middle East, our international presence offers a unique springboard for career development and cross-cultural immersion. Our side-by-side financial and legal services are similarly ripe for interdisciplinary learning and growth. The Maples Group looks to add a London-based Senior Legal Technologist to our team and invites eager and qualified candidates to apply. We are committed to diversity, inclusion and equality of opportunity as we attract, retain and develop world-class talent. Who We Seek Our merit-based culture suits professionals in pursuit of boundless careers and lives. Beyond their acumen, team members are collaborative and conscientious, bringing a healthy sense of drive and purpose to each interaction and to all aspects of their work. About the Role The future of legal services lies in intelligent technology, agile processes, and client-first innovation. The Maples Group is investing in this future through our Innovation Group - a dedicated team that brings together ambitious individuals with a passion for innovation and technology. The Senior Legal Technologist operates with significant autonomy, leading workstreams and projects end-to-end. You are expected to work alongside Legal Technologists, influence solution design, and act as a subject matter expert in one or more technology domains. This is a mid-level role within the Innovation Group's career progression framework. You will report to the Head of Innovation and play a key role in shaping how the team delivers technology-driven solutions to lawyers and clients across the firm. Innovation Project Leadership. You will lead the design and delivery of Innovation projects from scoping through to implementation, taking ownership of workstreams end-to-end with moderate complexity. This includes evaluating vendor products and making recommendations to Innovation leadership on the adoption of new platforms and tools. Solution Design and Advisory. You will act as a trusted advisor to business stakeholders on technology solutions, drawing on your expertise in one or more legal technology domains to influence solution design and ensure that implementations meet business requirements. Mentoring and Development. You will mentor and support the development of Legal Technologists within the team, helping them to build technical skills and navigate project delivery. Adoption and Training. You will drive adoption of new tools and processes across the business, designing and delivering training programmes, creating user documentation, and working closely with legal teams to embed technology into day-to-day practice. Strategy and Roadmap Contribution. You will contribute to team strategy and roadmap planning, helping to identify opportunities for technology-led improvement and shaping the direction of the Innovation Group's work. Research and Evaluation. You will keep abreast of advancements in emerging legal technologies, evaluate new products and solutions, and effectively communicate developments and recommendations to legal teams and the wider business. EXPERIENCE What You Bring We welcome applications from candidates with 3-6 years of relevant professional experience in legal technology, legal innovation, or a related field. A bachelor's degree or higher in Law, Business, Computer Science, or a related discipline is expected. Essential skills and attributes: Demonstrable expertise in one or more legal technology domains (e.g., Legal GenAI, document automation, contract lifecycle management, AI-assisted review, workflow automation, or legal data analytics) Proven experience leading technology projects from inception through to delivery Strong stakeholder management skills, with the ability to advise and influence business stakeholders Proficiency in the Microsoft 365 suite Excellent communication skills, with the ability to translate technical concepts for non-technical audiences A collaborative and solutions-oriented mindset, with a commitment to mentoring and knowledge sharing A commercial mindset and client-centric approach Desirable skills and attributes: Familiarity with vendor evaluation and procurement processes Experience with no-code/low-code development platforms Exposure to legal change management or process improvement methodologies Prior experience mentoring or coaching junior colleagues BENEFITS & REWARDS The most enduring professional relationships are reciprocal relationships. The Maples Group prioritises employee health and wellbeing. Depending on your location, we offer a range of benefits, including: Comprehensive health coverage (medical, dental and optical) Competitive vacation packages Educational assistance and professional development programmes Savings or pension plan Life insurance Travel insurance Global mental wellness programme Sports clubs and social events ABOUT MAPLES GROUP Over five decades, the Maples Group has grown from modest beginnings into one of the world's preeminent professional services firms, offering specialised fiduciary, fund administration, regulatory and compliance, entity formation and management and legal services on the laws of the British Virgin Islands, the Cayman Islands, Ireland, Jersey and Luxembourg. You can learn more about the Maples Group on our corporate website. Experience our culture and our people on our Careers Page or on LinkedIn. Please note that it is the Maples Group standard policy to undertake various background screening checks on all applicants to whom a conditional job offer is made. Except for roles based in the Republic of Ireland, the background checks will include criminal records checks when a conditional job offer is made. If you have a criminal record, it does not mean that your job offer will be automatically withdrawn. The Maples Group will make all job offer decisions on a case-by-case basis and will take a number of factors into account, such as the role that you are applying for and the nature and circumstances of the past offence. You will have the opportunity to discuss the matter with us before a decision is made. Further details will be provided at the time any conditional job offer is made. Disclaimer: All personal information collected during the application process will be used for recruitment-related purposes only. Please refer to our Job Applicant Privacy Notice at for details on how we handle personal information relating to job applicants.

Senior Talent Acquisition Business Partner - French Speaking Cloudflare United States, London, United Kingdom Hybrid Full-time Senior People Job Description About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. At Cloudflare, we're not looking for people who wait for a polished roadmap; we're looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you're the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you'll fit right in. Available Location:London, UK About the Role: We are looking for a Senior Talent Acquisition Business Partner - GTM to join our London-based EMEA team. Acting as a strategic talent advisor and go-to-market specialist, you will drive the expansion of our sales and GTM teams with full autonomy. You will leverage your deep market expertise, extensive network, and AI-driven strategies to identify and secure top-tier talent for Cloudflare. While your primary focus will be the SEUR region, using your recruitment experience in France, Spain, Italy and Portugal to navigate these specific markets, you will also maintain the agility to pivot your support to other regions as business needs evolve. Language Requirements: Fluency in French is required to effectively partner with regional stakeholders and candidates; proficiency in Spanish is considered a significant advantage. Core Responsibilities End-to-End Recruitment & Talent Strategy:Build and execute comprehensive talent strategies to help hiring leaders build high-performing teams, functioning similarly to how a salesperson puts together a go-to-market plan. Proactive Pipeline & Passive Candidate Outreach:Draw upon an extensive network of industry contacts to build proactive pipeline strategies for a variety of GTM roles, maintaining a heavy focus on Account Executives and Customer Engineers. Stakeholder Management & Advising:Build and maintain solid relationships with the GEO VP and cross-functional stakeholders, including Finance, HRBPs, and compensation teams. AI-Agent Integration & Process Optimisation:Partner with internal automated AI agents and generative tools to eliminate legacy manual tasks, optimise administrative outreach workflows at scale, and synthesise complex market data to inform regional talent strategies. Data Utilisation & Analytics:Leverage foundational data layers and recruitment analytics to inform talent strategies, actively analysing metrics such as time-to-hire and source efficiency to drive optimal operational decisions. Employer Branding & Market Awareness:Lead and execute strategic employer branding initiatives tailored to the EMEA market to elevate Cloudflare's profile as a top destination for GTM talent. Examples of desirable skills Extensive GTM Recruiting Experience:A proven track record of success as a Senior Recruiter, well-versed in scaling technical and sales GTM organisations. Strategic Problem Solving:Ability to operate two "plays" ahead, anticipating potential bottlenecks before they materialise, and resolving complex organisational issues with high autonomy. Negotiation & Closing Skills:Effective negotiation capabilities to secure top-tier candidates, driven by a deep understanding of Cloudflare's unique value proposition. AI & Ecosystem Proficiency:Demonstrated capability to leverage automated workflows, AI-powered sourcing environments, and LLMs for complex boolean logic, market mapping, and productivity multiplication. Candidate Experience Focus:Strong organisational skills to eliminate operational friction, ensuring clear communication and proactive engagement throughout the interview lifecycle. Communication & Influencing:Exceptional written and verbal English skills, with the ability to communicate transparently, foster alignment across teams and stakeholders and leverage data and market insights to influence. Adaptability & Self-Direction:Comfort thriving in ever-changing environments, taking complete responsibility for outcomes while seamlessly navigating an evolving technological and organisational landscape. What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers-at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at or via mail at 101 Townsend St. San Francisco, CA 94107.

Senior Architect - Email & Collaboration SecurityApplylocations: Great Britain - Londontime type: Full timeposted on: Posted Todayjob requisition id: R6496 Senior Solutions Architect - Email & Collaboration Security - London UK Why This Role Exists The Email & Collaboration Security (ECS) product line sits at the intersection of some of the most consequential challenges in enterprise security today: AI-augmented threats, sprawling collaboration surfaces, multi-cloud delivery complexity, and the expectation that detection and response capabilities keep pace with a threat landscape that does not wait.This architecture is not greenfield. It carries two decades of accumulated product decisions, integration contracts, and operational constraints. The right candidate understands why that history matters before proposing how to move beyond it. Reasoning about legacy shape and evolutionary trajectory simultaneously is not optional; it is the job.The successful candidate will serve as connective tissue across product management, engineering, and the broader Architecture Leadership Team - turning customer and business problems into coherent, deliverable technical direction, and owning the decisions that give ECS engineering teams a stable foundation to move fast with quality. AI-First Ways of Working Mimecast is an AI-first engineering organisation. This is not a cultural aspiration - it is an operating expectation. The person in this role is expected to use AI tools as a genuine, daily part of how they work: for design exploration and iteration, documentation, analysis, prototyping, and research synthesis.This means having a real, practised opinion on where AI tooling accelerates quality decisions and where it introduces risk. It also means designing systems that incorporate AI components thoughtfully: understanding the implications of LLM integration, agent boundaries, prompt and data-contract stability, and evaluation coverage for AI-driven features.Candidates who treat AI tooling as optional or experimental are not the right fit for this role. The expectation is fluency and daily practice, not passing familiarity. The ECS Domain ECS covers the following product and capability areas: Email threat detection and prevention Email security efficacy Collaboration security DMARC analyzer Data platform and observability Analysis and Response End user application integration Internal operations enablement What You Will Do Lead from Problem Space, Not Solution Space The role engages at the problem-framing stage, not after requirements have already hardened into tickets. This means facilitating workshops with PMs, UX, and engineers to surface real customer constraints and articulate what good looks like in business and user terms before any technical shape is proposed. Own Integration Contracts as Product Artefacts The durable interfaces - APIs, event contracts, data schemas - that connect ECS capabilities to the broader Mimecast platform are first-class artefacts owned by this role. They outlast individual features, and the coordination work that makes integrations actually land across teams and time is part of the remit. Build the Architectural Context Engineering Teams Operate Inside ADRs, service interaction patterns, NFR targets, and data contracts are not documentation - they are the substrate that lets engineering teams and AI-assisted development workflows make consistent decisions at scale. The artefacts produced in this role are clear, reasoned, and durable. Govern Without Blocking Governance is a mechanism for alignment and acceleration, not gatekeeping. Structure and discipline are introduced where they reduce risk or improve quality - and removed where ceremony adds cost without value. The role engages the Chief Architect early, pushes back constructively when platform standards do not fit the ECS context, and helps teams close decisions with conviction rather than endless review. Reason About Cost and Unit Economics Infrastructure choices are sized, cost trajectories modelled for new architecture work, and unexpected spend is flagged with a proposed remediation. The frame is cost per outcome - per protected mailbox, per remediated incident - not just monthly AWS spend. Communicate at Every Altitude A one-page decision record that lands with engineers, a solution brief that holds up under senior architecture review, a strategy narrative that resonates with product and commercial leadership - this role operates across all of those registers. Whiteboard sessions produce actual decisions, not just richer ambiguity. What You Will Bring Breadth Over Depth - and Knowing the Difference 10+ years building and operating production SaaS systems, with at least 3 years in a Solutions Architect, Principal Engineer, or equivalent role carrying product-shaping responsibility A genuinely broad architectural lens - thinking about system shape, data flows, and organisational constraints rather than reaching for the nearest deep technical rabbit hole Comfort operating across cloud-native patterns (AWS, Kafka, managed services, distributed event architectures) at high throughput - able to reason about trade-offs with confidence, without needing to be the most technically specialist person in the room Product Understanding - Not Just Technical Understanding Prior close collaboration with Product Managers and UX designers, with an understanding of jobs-to-be-done framing and a real opinion on what makes a product bet good - not just a technical bet Genuine customer orientation: asking what problem the customer has before asking how to build the feature Understanding of SaaS unit economics, the commercial implications of architectural choices, and how to reason about scale from a product perspective as well as a systems one The Right Mindset for Complex, Inherited Systems An understanding of what twenty years of software history means in a production system - no assumption of greenfield, and no treatment of legacy as only debt; it is accumulated context Structure and discipline as cognitive defaults, not imposed processes - thorough, well-reasoned artefacts, and a habit of leaving things clearer than they were found An ability to connect dots across a large picture with many moving parts, make a call, and communicate it clearly - rather than waiting for certainty that will not arrive Self-Direction and Strategic Initiative A proactive self-starter who identifies the right problems to work on without being told, and drives them to resolution Comfortable acting independently within a set of principles, while keeping the right stakeholders informed and in sync - not seeking permission, but maintaining alignment Thrives with ambiguity and treats it as a problem to be structured, not a reason to pause Learning Orientation - Not Encyclopaedic Knowledge Able to reach a solution even without all the knowledge in front of them - a problem-solver who knows how to navigate to an answer, not a mnemonic database AI tooling treated as a core capability multiplier, with a real daily practice in design work, documentation, research synthesis, and prototyping Stays ahead of where the market and the technology are going, and brings that signal back into product and architecture decisions Bonus Points Background in email security, threat detection, DLP, identity, or data platforms Familiarity with agentic AI, MCP (Model Context Protocol), or LLM application architecture Experience with eval design for AI features, product discovery practices, or data contract / data mesh approaches Exposure to M365 or GWS integration patterns, SMTP relay architecture, or cloud-native security SaaS What We Offer Impact : architecture decisions that protect millions of mailboxes and shape the technical direction of one of Mimecast's core product pillars Voice : a direct working relationship with the Chief Architect and a genuine say in technology direction - not an advisory lane Senior peers : a small, high-trust Architecture Leadership Team where everyone operates at a high level Qualifications Bachelor's degree in Computer Science, Software Engineering, or a related field - or equivalent demonstrable experience 10+ years of professional software engineering and architecture experience, with at least 3 years in a senior architecture or principal engineering role A track record of product-shaping responsibility, not just technical delivery Active, daily use of AI development tools in a professional setting - not experimentation, practice Mimecast is an equal opportunity employer committed to an inclusive and diverse workplace. The base salary range for this position is £124,000 - £186,000 base + benefits. This reflects the minimum and maximum target for new hire salaries for this position. This position may also be eligible for incentive plans and other related benefits. Our salary ranges are determined by role, level, and location. These factors and individual capabilities will also determine the individual pay offered.

About Anthropic Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role Join Anthropic's Customer Success team as an EMEA based Customer Success Manager as we pioneer the future of enterprise AI adoption. As a Customer Success Manager at Anthropic, you'll be the strategic partner and trusted advisor to our most complex customers across EMEA helping them harness the full potential of all our Claude capabilities - API, Claude for Enterprise, and Claude Code. You'll develop genuine partnerships with customers, gaining a deep understanding of their business objectives, strategic direction, AI vision, and technical needs. You'll draw on both your business acumen and technical expertise to serve as a strategic advisor throughout their journey with us. In partnership with the broader account team you will help customers identify the right Claude capabilities for their specific business objectives, working closely with them to provide best practices and guidance while supporting them as their usage (consumption & seat based) grows and evolves. Your role focuses on helping customers scale their usage effectively, implement change management strategies, optimize use cases, and maximize the value of their investment through expanded use cases across their organization. The insights you gather from your customers will directly inform our research priorities, product development, and go-to-market strategies - making you a key voice in shaping how we build and deliver ongoing value as a business. As one of our early CSMs in EMEA, you'll be a pioneer - helping to build regional processes, establishing new customer relationships, and representing Anthropic's brand in a high-growth market. You'll operate with significant autonomy while maintaining strong alignment with global teams, requiring someone who thrives in ambiguous environments and can work effectively across time zones. Responsibilities Build trusting, strategic relationships with key EMEA customer decision makers to understand their business and objectives, identifying opportunities for optimization and expansion Become an expert in Anthropic's products across API, Claude for Enterprise, and Claude Code, understanding the technical nuances and best practices for each to guide customers to the right solutions Leverage your deep knowledge of the customer and regional nuances to proactively drive usage planning, understanding current and future consumption/ adoption and how it creates realized value for the customer Monitor usage patterns and identify optimization opportunities, proactively addressing underutilization across both consumption-based (API) and seat-based (Claude for Enterprise / Claude Code) products to drive full value from contracted commitments Serve as the customer's thought partner, enhancing their knowledge of Claude products by socializing Anthropic's product roadmap, driving awareness on new products and engaging Product PMs as the voice of EMEA customers Document and quantify customer value realized through business outcomes, ROI, and impact metrics to build compelling internal business cases for continued and expanded investment Identify potential use cases and lines of business not currently onboarded, partnering with customers to discover new applications for Claude across different departments, teams, and workflows Develop and execute change management strategies to drive end-user adoption and maximize value within customer organizations, including Train the Trainer programs, Center of Excellence development, and organizational enablement Own the customer experience across their lifecycle - managing comprehensive account and success plans grounded in the customer's business objectives, conducting Quarterly Business Reviews, and serving as the primary conduit between the customer and Anthropic Build Anthropic's brand and customer relationships as a member of the first in-region CS team, developing EMEA-specific processes, playbooks, and best practices where needed that account for regional business cultures You may be a good fit if you have 6+ years of experience in customer-facing roles (Customer Success, Consulting, Solutions Architect, Solutions/ Functional Consultant, Success Engineer or similar) Experience driving success across both consumption-based and seat-based business models, with understanding of different expansion levers and success metrics for each Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns Experience explaining and demonstrating technical products to various audiences Strategic mindset to identify growth opportunities and translate them into actionable expansion plans Cross-functional collaborator who represents the customer in a positive, proactive manner, rallying everyone around paths forward that solve customer needs Strong project management skills and ability to manage multiple customer relationships Passion for AI and interest in responsible development of advanced systems Experience working in and building a growing region, while navigating across time zones with US-based headquarters A knack for bringing order to chaos and an enthusiastic "roll up your sleeves mentality. You are a true team player Native English and (Bonus) Fluency in French, German, Spanish or Italian The annual compensation range for this role is listed below. For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: £135,000 - £165,000 GBP Logistics Minimum education: Bachelor's degree or an equivalent combination of education, training, and/or experience Required field of study:A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship:We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact - advancing our long-term goals of steerable, trustworthy AI - rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage:Learn about our policy for using AI in our application process.

Why work for us? A career at Janus Henderson is more than a job, it's about investing in a brighter future together. Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right. Our Values are key to driving our success, and are at the heart of everything we do: Clients Come First - Always Execution Supersedes Intention Together We Win Diversity Improves Results Truth Builds Trust If our mission, values, and purpose align with your own, we would love to hear from you! Your opportunity The Head of AI will play a pivotal role on our executive leadership team, working in close partnership with both the innovation and technology teams to shape the strategic direction of the firm's key initiatives. You will be the catalyst of our partnership between our executive leaders and their teams, building and leading the execution of strategies that propel transformation of products and services through our AI innovation to ensure we are the most technologically sophisticated asset manager globally. This role demands a blend of technological understanding, strategic foresight, and Growth-oriented excellence as an approach to guide our firm in these next stages of transformation. You will report directly to the Chief Executive Officer and be a member of the firm's senior leadership team. You will have regular engagement with the firm's Board of Directors as well as with legal entity and fund boards. This is a diverse role, with essential factors that must be carefully considered when executing our broader strategy, including-but not limited to-security, risk management, finance, regulatory compliance, governance, and user best practices. It's how we enhance every relationship and provide a superior service, leveraging AI to deliver personalized insights and proactive solutions, enabling our clients to make more informed decisions and achieve their goals with greater confidence and efficiency - they are at the forefront of everything we do. The newly created Head of Department ensures that the firm leverages AI ethically and effectively to gain insights-improving investment research, enhancing client experiences, and optimizing operations. They establish frameworks for AI adoption, recognizing that instilling ethical AI methodologies with multiple lenses and a strong leadership vision is critical in our journey. This individual combines technical expertise in AI with a data-driven approach, understanding that data is our competitive advantage and demands the highest standards of accuracy, transparency, and trust. AI will be seamlessly embedded throughout our organization, empowering us to harness data at every level-ensuring we anticipate market trends, make informed decisions, and consistently stay ahead of the competition. Establishing the Head of AI role is not just a strategic decision-it's a necessity for our continued growth and leadership in the industry. We are fully committed to embedding this position at the core of our organization, ensuring you receive the focus and resources required for lasting impact. This is a responsibility we take seriously, and we are dedicated to upholding the highest standards as we advance our AI-driven future. We are setting the standard for innovation and excellence to become the most technologically sophisticated asset manager globally and so you will need to demonstrate a deep understanding of our clients, anticipating their needs and delivering tailored solutions that consistently exceed expectations. Key Responsibilities Driven Strategic Leadership: Serve as the driving force behind innovation by developing and implementing a cohesive AI and technology strategy that aligns with our aspirations. Be the key enabler who accelerates progress and ensures both short-term impact and long-term transformation through advanced artificial intelligence initiatives, driving results and turning vision into reality Innovation: Lead research and development initiatives to drive AI-powered innovation, continuously evaluating emerging artificial intelligence, learning prospects and strategically assessing their potential applications to advance our business objectives Advocacy and Thought Leadership: Serve as a thought leader and strategic ambassador for AI, representing to both internal and external stakeholders. Champion the adoption of advanced artificial intelligence technologies that propel our goals throughout the business and position the company at the forefront of AI-driven innovation within the investment industry Team Development: Build and mentor a high-performing AI and technology team, fostering an inclusive environment that encourages continuous learning and innovation. Support both individual growth and department objectives by equipping team members with advanced AI skills and expertise. Develop the next generation of AI leaders to drive the firm's future success Standards Development Oversight: Collaborate closely with wider technology, finance and risk teams to establish, implement, and uphold rigorous AI standards and best practices throughout product design and development and usage. Ensure consistency, quality, and ethical integrity in all AI-driven solutions Technology Infrastructure Insight: Apply a comprehensive understanding of technical infrastructure to guide the development and implementation of robust, scalable, and secure systems. Ensure the architecture effectively supports current and future AI initiatives and business needs Risk Management: Proactively identify and mitigate risks associated with AI technologies across the company. Implement comprehensive data security and privacy protocols tailored to AI systems, ensuring the protection of both company and customer data while maintaining ethical and responsible AI practices Data Management: Oversee the governance, quality, and integrity of data used in AI systems across the company. Implement robust data management in partnership with data engineering teams for protocols to ensure accuracy, security, and compliance, enabling responsible and effective use of data to power advanced AI initiatives. Cyber Security: Leverage your understanding of AI technologies to enforce robust processes, systems, and controls that proactively protect the firm against internal and external cybersecurity threats. Ensure continuous engagement with our cyber capabilities to maintain a strong and resilient security alignment. Relationship Management: Collaborate with leading AI technology providers to enhance our solutions, accelerate innovation, and secure a sustained competitive advantage. Financial Planning and Budget Management: Develop and manage the AI and technology budget, ensuring resources are strategically allocated to advance key AI initiatives. Leverage data-driven insights to maximize ROI, support innovation, and drive year-on-year improvements in efficiency and impact. Emerging Technology: Keep the firm at the forefront of technological advances in AI. Monitor industry trends (like new AI techniques, fintech innovations, or regulatory changes around AI) and evaluate their applicability to the firm. Lead innovation initiatives or pilot programs and assess ROI. Advocate for investments and capabilities where they can yield competitive advantage across the board. Clients Come First: Our clients are at the heart of everything we do-AI and technology are leveraged to ensure their experience and partnership always take priority, delivering personalized solutions and unwavering support regardless of market conditions. Understanding how we run our business is fundamental in providing the service they come to rely on us for. Required Qualifications Education: Master's in Computer Science, Data Science, Statistics, Engineering, or related quantitative field. Experience: 10+ years of experience in AI strategy and transformation with related technology roles, with at least 5 years in a leadership or managerial capacity. Extensive experience in senior transformation leadership and partnership, with a proven track record of strategic AI planning and execution, driving the successful adoption and integration of advanced artificial intelligence solutions across an organization. Demonstrated experience leading AI-driven research and development (R&D) initiatives, with a strong track record of bringing innovative products to market. Committed to continuous improvement and personal upskilling, consistently leading by example and fostering a culture of learning and advancement within the team. Proven experience in building and developing a high-performing team is essential-fostering a culture of collaboration and innovation to ensure we consistently deliver exceptional results for our clients through the effective use of AI and advanced technology Comprehensive understanding of how core technology disciplines-including software development, system architecture, and cybersecurity-interconnect and support the broader technology ecosystem within an organization. Exceptional leadership skills, with experience in building and nurturing high-performing teams Exceptional communication skills . click apply for full job details

Business Services, Ipswich, Norwich, Cambridge, Chelmsford, Bristol, Sevenoaks Main information Term type: Permanent Department: Business Services Location: About us Birketts is a full service, UK Top 50 law firm. With a heritage spanning 160 years, we have more than 700 lawyers and legal professionals and over 600 staff based in Bristol, Cambridge, Chelmsford, Ipswich, London, Norwich and Sevenoaks. We advise businesses, government and public sector organisations and individuals in the UK and internationally across four principal practice groups: Real Estate, Corporate Services, Dispute Resolution and Private Client. We are defined by our Next Level Law proposition. We work with our clients as a proactive partner, horizon scanning and thinking ahead to the changes, challenges or opportunities that they may face. Next Level Law is also applied to our people. Our collegiate culture means everyone is encouraged to achieve their next level in everything they do. RollOnFriday recently ranked us as the 6th best law firm to work at in 2026. With our ambition to succeed, comes a strong desire to make a positive contribution to the communities we serve, and we are committed to delivering the objectives set out in our ESG strategy. Diversity plays an integral part in all that we do, with female partners comprising 45% of our partnership. The work you will be doing We are seeking a Senior Legal Process Designer to join a leading UK Top 50 law firm at an exciting stage of its legal transformation journey. This role will work closely with partners, lawyers, business services teams and technology colleagues to redesign how legal work is delivered, improving efficiency, transparency, consistency and client experience. You will analyse current workflows, design future-state processes, identify opportunities for automation and technology enablement, and support teams through implementation and adoption. The role offers the opportunity to work on high-impact practice transformation, client-facing innovation and modern legal service delivery initiatives. The successful candidate will bring experience in legal operations, process improvement, business analysis, consulting, legal project management or professional services transformation. Strong stakeholder management, workshop facilitation, process mapping and communication skills are essential. Experience with legal technology, continuous improvement methodologies and law firm operating models would be highly advantageous. Main Responsibilities include: Analyse current legal service delivery processes across practice groups, sectors and client teams. Map existing as-is workflows and design practical to-be processes that reduce friction, duplication and operational risk. Identify bottlenecks, hand-off issues, rework, unnecessary variation and opportunities for standardisation or automation. Create clear process maps, standard operating procedures, playbooks, templates and process documentation. Embed continuous improvement disciplines into legal teams, balancing efficiency with quality, regulatory obligations and client expectations. Support firm-wide transformation initiatives that modernise how legal services are scoped, resourced, delivered and measured. Design scalable operating models for repeatable legal work, complex matters, managed services and client-led solutions. Contribute to improved work allocation, matter planning, matter management, resource utilisation and delivery governance. Work with pricing, finance, project management and knowledge teams to improve predictability, profitability and transparency. Identify opportunities to use legal technology, workflow automation, document automation, AI-enabled tools, collaboration platforms and matter management solutions. Translate legal and operational requirements into clear technology requirements. Work with legal technologists, product owners and IT colleagues to design, test, implement and iterate practical solutions. Support adoption activity, including training materials, user guidance, communications and feedback loops. Experience of using Visio or Lucid Chart essential. Seek out and evaluate new technologies that can be applied to legal services, including attending external conferences and showcases. Facilitate workshops and discovery sessions with partners, lawyers, business services teams and, where appropriate, clients. Build consensus around process improvements and influence adoption through credible, evidence-based recommendations. Prepare concise recommendations, business cases and implementation plans for senior stakeholders. Act as a trusted adviser to practice leaders and transformation sponsors. Support client transformation projects, legal managed services opportunities and process-led service design. Contribute to tenders, panel responses and pitches by demonstrating the firm's operational excellence and innovation capabilities. Attend pitches and client meetings as appropriate. Arranging, hosting and facilitating hackathons or similar problem-solving forums with internal stakeholders and clients. Help develop repeatable propositions that improve client experience, transparency and value for money. Please note that this job profile is not an exhaustive list of duties but merely an outline of the key components of the role. You may be required by your line manager to take on additional responsibilities when requested. What we are looking for Degree or equivalent experience in Law, with at least 5 years PQE. A transactional background would be an advantage (real estate or corporate). 2 years' experience of process design and/or project management in a similar role in a professional service An understanding of agile methodology would be an advantage or experience of working in an agile way. Experience in legal operations, legal transformation, business analysis, process improvement, consulting, legal project management or comparable professional services delivery roles. Strong process mapping and workflow design skills, with practical use of Service Design, Operational Excellence or Continuous Improvement approaches. Confident gathering requirements, documenting processes, identifying root causes, simplifying complexity and shaping practical recommendations. Good understanding of legal technology, automation, collaboration platforms, AI use cases, matter management and knowledge management tools. Ability to define KPIs, analyse performance information and evidence benefits such as quality, efficiency, profitability or adoption. Able to engage credibly with partners, fee earners, business services leaders, technologists and clients. Excellent written and verbal communication, with the ability to produce clear process documents, executive summaries, slide materials and implementation guidance. Comfortable managing multiple workstreams, priorities and deadlines in a fast-moving professional services environment. Hybrid Working Birketts is a flexible business which has embraced a hybrid working model where our colleagues enjoy a mix of home and office working. This role attracts a split of 60% office days and 40% working from home days per week. We welcome applications from people looking for flexible, agile, and part-time roles and we are happy to explore your preferred working patterns as part of your application. As a Birketts colleague, you will be eligible to receive a wide range of benefits: Long Service holiday award - 1 extra week every 10 years continuous service Private Healthcare with BUPA (offered after probation is passed) Staff Profit Share and Individual Performance Bonus Scheme Salary sacrifice (Pensions, Staff Profit Share) Life Assurance - 4 x salary / Permanent Health Insurance At Birketts, our culture is driven by ambition and a commitment to positively impact all the communities we serve. We are dedicated to the success, development, and wellbeing of our colleagues, helping them achieve their goals and seize the opportunities that come with our growth. Birketts is committed to being an Equal Opportunity Employer. Our policy is unequivocal: we do not tolerate discrimination based on age, disability, sex, race, religion or belief, gender reassignment, marriage or civil partnership, pregnancy or maternity, or sexual orientation. We pride ourselves on being an inclusive organisation that actively promotes equality of opportunity for all, valuing the right mix of talent, skills, and potential. We welcome applications from a diverse range of candidates, and selection for roles is based solely on individual merit. If you require this advert in an accessible format, please visit Artificial Intelligence (AI) At Birketts, we recognise the evolving role of artificial intelligence (AI) in the legal profession and recruitment. We welcome innovation and understand that candidates may use AI tools to support their job applications. However, we expect all applicants to use AI responsibly and ethically. Our expectations regarding AI use in applications: Your application should reflect your own voice, experiences, and insights. AI may assist in structuring or refining your responses, but it must not replace your personal input. Do not use AI to misrepresent your qualifications, experiences, or skills . click apply for full job details