About us At Sierra, we're building a platform to enable every company in the world to build better, more human customer experiences with AI. We partner with industry leaders such as SoftBank, Uber, Rivian, CLEAR, and Sutter Health. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google's AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. What you'll do Coordinate a high volume of phone, onsite, and video conference interviews with speed and efficiency Leverage applicant tracking system (Ashby) to automate tasks and focus on candidate experience Improve efficiency by maintaining data accuracy and gathering metrics to help prepare reports to keep recruiters and hiring managers on target Demonstrate ability to work effectively under pressure and manage multiple tasks simultaneously Manage candidate travel arrangements and process expense claims Meet and greet candidates while they are onsite for interviews Deliver a best-in-class recruiting experience for all candidates Take on projects to impact our workflow and office experiences What you'll bring 2+ years of experience as a Recruiting Coordinator in a scaling company Operational excellence, a data-driven mindset, and a great attitude for multitasking and problem-solving High level of integrity and trustworthiness, maintaining candidate confidentiality and privacy Demonstrated experience in coordinating schedules and managing communications with C-suite leadership, ensuring efficient and effective collaboration Ability to be in person in our London office, Monday - Thursday Even better Experience working in an in-office culture Ashby ATS experience Our values Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. Customer Obsession: We deeply understand our customers' business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn't right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. Intensity: We know we don't have the luxury of patience. We play to win. We care about our product being the best, and when it isn't, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other's personal and professional achievements. What we offer We want our benefits to reflect our values and offer the following to full-time employees: Flexible (unlimited) paid time off Medical, dental, and vision benefits for you and your family Life insurance and disability benefits Retirement plan dependent on country of employment Parental leave Fertility and family building benefits through Carrot Lunch, as well as delicious snacks and coffee to keep you energized Discretionary benefit stipend giving people the ability to spend where it matters most Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. Be you, with us We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
Aug 24, 2026
Full time
About us At Sierra, we're building a platform to enable every company in the world to build better, more human customer experiences with AI. We partner with industry leaders such as SoftBank, Uber, Rivian, CLEAR, and Sutter Health. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google's AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. What you'll do Coordinate a high volume of phone, onsite, and video conference interviews with speed and efficiency Leverage applicant tracking system (Ashby) to automate tasks and focus on candidate experience Improve efficiency by maintaining data accuracy and gathering metrics to help prepare reports to keep recruiters and hiring managers on target Demonstrate ability to work effectively under pressure and manage multiple tasks simultaneously Manage candidate travel arrangements and process expense claims Meet and greet candidates while they are onsite for interviews Deliver a best-in-class recruiting experience for all candidates Take on projects to impact our workflow and office experiences What you'll bring 2+ years of experience as a Recruiting Coordinator in a scaling company Operational excellence, a data-driven mindset, and a great attitude for multitasking and problem-solving High level of integrity and trustworthiness, maintaining candidate confidentiality and privacy Demonstrated experience in coordinating schedules and managing communications with C-suite leadership, ensuring efficient and effective collaboration Ability to be in person in our London office, Monday - Thursday Even better Experience working in an in-office culture Ashby ATS experience Our values Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. Customer Obsession: We deeply understand our customers' business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn't right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. Intensity: We know we don't have the luxury of patience. We play to win. We care about our product being the best, and when it isn't, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other's personal and professional achievements. What we offer We want our benefits to reflect our values and offer the following to full-time employees: Flexible (unlimited) paid time off Medical, dental, and vision benefits for you and your family Life insurance and disability benefits Retirement plan dependent on country of employment Parental leave Fertility and family building benefits through Carrot Lunch, as well as delicious snacks and coffee to keep you energized Discretionary benefit stipend giving people the ability to spend where it matters most Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. Be you, with us We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
Own the platform. Shape the customer journey. Drive revenue. We're working with a growing, multi-brand professional services group that is looking for an experienced Salesforce Marketing Cloud Manager / Product Owner to take ownership of its SFMC environment and customer journey strategy. This is a great opportunity for someone who knows SFMC inside out and is looking for a role where they can genuinely shape how the platform is used across a complex, multi-business organisation. You'll own the Salesforce Marketing Cloud product and the wider customer journey function, designing and optimising automated journeys that move customers from initial engagement through to opportunity, revenue, cross-sell and retention. Working closely with Marketing, RevOps, Data and Performance teams, you'll turn customer data, behaviour and commercial insight into highly targeted, personalised journeys that deliver measurable results. You'll have ownership across 23 business units , giving you plenty of scope to build, improve and standardise how SFMC is used across the wider group. Day to Day Own SFMC end-to-end, including Journey Builder, Automation Studio, Contact Builder, Data Extensions and Email/Mobile Studio Lead the roadmap, governance and ongoing development of the SFMC platform Design and build complex customer journeys across acquisition, conversion, cross-sell, retention and partner/referrer activity Develop lifecycle strategies across the full customer journey from lead and MQL through to opportunity, revenue and advocacy Build sophisticated journey logic including triggers, decision trees, suppression and exit criteria Use customer data, intent, behaviour and propensity to deliver more personalised communications Develop and optimise cross-sell and customer growth programmes Work closely with Sales, RevOps, Data and wider Marketing teams Own journey analytics and reporting, measuring commercial impact rather than simply engagement Set best practice and governance standards across the group Lead and develop a small team, setting objectives and driving performance Keep on top of deliverability, sender reputation and evolving email best practice We're looking for someone who has genuine product ownership experience within Salesforce Marketing Cloud rather than someone who has simply used it as part of a wider marketing role. You'll ideally have: Strong hands-on experience with Salesforce Marketing Cloud (or a comparable enterprise platform such as Marketo) Experience owning a complex SFMC product/service across multiple brands, business units or markets A background in B2B marketing , ideally within a matrix organisation Experience managing complex customer journeys involving lead nurture, opportunity acceleration, upsell, cross-sell and retention Strong understanding of SFMC architecture, automation and journey design Experience working with CRM, data and commercial teams A commercially minded approach, with a focus on pipeline, conversion and revenue Experience of managing or mentoring a team Important: Salesforce Pardot experience alone won't be enough for this role. We're looking for someone with genuine enterprise-level SFMC or equivalent platform experience. What's on offer? £80,000 salary + performance-related bonus Hybrid and flexible working Professional development and learning budget Pension and healthcare options The opportunity to work across a diverse portfolio of professional services businesses Significant ownership and autonomy over the SFMC roadmap A fast-paced, commercially focused environment Real scope to shape the function and progress your career If you're an experienced SFMC Product Owner / Manager who enjoys working in complex, multi-brand environments and wants genuine ownership of a platform that directly influences growth and revenue, we'd love to hear from you. 52106CC1R INDLON The Portfolio Group are acting on behalf of our client in recruiting for this position.
Aug 24, 2026
Full time
Own the platform. Shape the customer journey. Drive revenue. We're working with a growing, multi-brand professional services group that is looking for an experienced Salesforce Marketing Cloud Manager / Product Owner to take ownership of its SFMC environment and customer journey strategy. This is a great opportunity for someone who knows SFMC inside out and is looking for a role where they can genuinely shape how the platform is used across a complex, multi-business organisation. You'll own the Salesforce Marketing Cloud product and the wider customer journey function, designing and optimising automated journeys that move customers from initial engagement through to opportunity, revenue, cross-sell and retention. Working closely with Marketing, RevOps, Data and Performance teams, you'll turn customer data, behaviour and commercial insight into highly targeted, personalised journeys that deliver measurable results. You'll have ownership across 23 business units , giving you plenty of scope to build, improve and standardise how SFMC is used across the wider group. Day to Day Own SFMC end-to-end, including Journey Builder, Automation Studio, Contact Builder, Data Extensions and Email/Mobile Studio Lead the roadmap, governance and ongoing development of the SFMC platform Design and build complex customer journeys across acquisition, conversion, cross-sell, retention and partner/referrer activity Develop lifecycle strategies across the full customer journey from lead and MQL through to opportunity, revenue and advocacy Build sophisticated journey logic including triggers, decision trees, suppression and exit criteria Use customer data, intent, behaviour and propensity to deliver more personalised communications Develop and optimise cross-sell and customer growth programmes Work closely with Sales, RevOps, Data and wider Marketing teams Own journey analytics and reporting, measuring commercial impact rather than simply engagement Set best practice and governance standards across the group Lead and develop a small team, setting objectives and driving performance Keep on top of deliverability, sender reputation and evolving email best practice We're looking for someone who has genuine product ownership experience within Salesforce Marketing Cloud rather than someone who has simply used it as part of a wider marketing role. You'll ideally have: Strong hands-on experience with Salesforce Marketing Cloud (or a comparable enterprise platform such as Marketo) Experience owning a complex SFMC product/service across multiple brands, business units or markets A background in B2B marketing , ideally within a matrix organisation Experience managing complex customer journeys involving lead nurture, opportunity acceleration, upsell, cross-sell and retention Strong understanding of SFMC architecture, automation and journey design Experience working with CRM, data and commercial teams A commercially minded approach, with a focus on pipeline, conversion and revenue Experience of managing or mentoring a team Important: Salesforce Pardot experience alone won't be enough for this role. We're looking for someone with genuine enterprise-level SFMC or equivalent platform experience. What's on offer? £80,000 salary + performance-related bonus Hybrid and flexible working Professional development and learning budget Pension and healthcare options The opportunity to work across a diverse portfolio of professional services businesses Significant ownership and autonomy over the SFMC roadmap A fast-paced, commercially focused environment Real scope to shape the function and progress your career If you're an experienced SFMC Product Owner / Manager who enjoys working in complex, multi-brand environments and wants genuine ownership of a platform that directly influences growth and revenue, we'd love to hear from you. 52106CC1R INDLON The Portfolio Group are acting on behalf of our client in recruiting for this position.
Own the platform. Shape the customer journey. Drive revenue. We're working with a growing, multi-brand professional services group that is looking for an experienced Salesforce Marketing Cloud Manager / Product Owner to take ownership of its SFMC environment and customer journey strategy. This is a great opportunity for someone who knows SFMC inside out and is looking for a role where they can genuinely shape how the platform is used across a complex, multi-business organisation. You'll own the Salesforce Marketing Cloud product and the wider customer journey function, designing and optimising automated journeys that move customers from initial engagement through to opportunity, revenue, cross-sell and retention. Working closely with Marketing, RevOps, Data and Performance teams, you'll turn customer data, behaviour and commercial insight into highly targeted, personalised journeys that deliver measurable results. You'll have ownership across 23 business units , giving you plenty of scope to build, improve and standardise how SFMC is used across the wider group. Day to Day Own SFMC end-to-end, including Journey Builder, Automation Studio, Contact Builder, Data Extensions and Email/Mobile Studio Lead the roadmap, governance and ongoing development of the SFMC platform Design and build complex customer journeys across acquisition, conversion, cross-sell, retention and partner/referrer activity Develop lifecycle strategies across the full customer journey from lead and MQL through to opportunity, revenue and advocacy Build sophisticated journey logic including triggers, decision trees, suppression and exit criteria Use customer data, intent, behaviour and propensity to deliver more personalised communications Develop and optimise cross-sell and customer growth programmes Work closely with Sales, RevOps, Data and wider Marketing teams Own journey analytics and reporting, measuring commercial impact rather than simply engagement Set best practice and governance standards across the group Lead and develop a small team, setting objectives and driving performance Keep on top of deliverability, sender reputation and evolving email best practice We're looking for someone who has genuine product ownership experience within Salesforce Marketing Cloud rather than someone who has simply used it as part of a wider marketing role. You'll ideally have: Strong hands-on experience with Salesforce Marketing Cloud (or a comparable enterprise platform such as Marketo) Experience owning a complex SFMC product/service across multiple brands, business units or markets A background in B2B marketing , ideally within a matrix organisation Experience managing complex customer journeys involving lead nurture, opportunity acceleration, upsell, cross-sell and retention Strong understanding of SFMC architecture, automation and journey design Experience working with CRM, data and commercial teams A commercially minded approach, with a focus on pipeline, conversion and revenue Experience of managing or mentoring a team Important: Salesforce Pardot experience alone won't be enough for this role. We're looking for someone with genuine enterprise-level SFMC or equivalent platform experience. What's on offer? £80,000 salary + performance-related bonus Hybrid and flexible working Professional development and learning budget Pension and healthcare options The opportunity to work across a diverse portfolio of professional services businesses Significant ownership and autonomy over the SFMC roadmap A fast-paced, commercially focused environment Real scope to shape the function and progress your career If you're an experienced SFMC Product Owner / Manager who enjoys working in complex, multi-brand environments and wants genuine ownership of a platform that directly influences growth and revenue, we'd love to hear from you. 52106CC INDLON The Portfolio Group are acting on behalf of our client in recruiting for this position.
Aug 24, 2026
Full time
Own the platform. Shape the customer journey. Drive revenue. We're working with a growing, multi-brand professional services group that is looking for an experienced Salesforce Marketing Cloud Manager / Product Owner to take ownership of its SFMC environment and customer journey strategy. This is a great opportunity for someone who knows SFMC inside out and is looking for a role where they can genuinely shape how the platform is used across a complex, multi-business organisation. You'll own the Salesforce Marketing Cloud product and the wider customer journey function, designing and optimising automated journeys that move customers from initial engagement through to opportunity, revenue, cross-sell and retention. Working closely with Marketing, RevOps, Data and Performance teams, you'll turn customer data, behaviour and commercial insight into highly targeted, personalised journeys that deliver measurable results. You'll have ownership across 23 business units , giving you plenty of scope to build, improve and standardise how SFMC is used across the wider group. Day to Day Own SFMC end-to-end, including Journey Builder, Automation Studio, Contact Builder, Data Extensions and Email/Mobile Studio Lead the roadmap, governance and ongoing development of the SFMC platform Design and build complex customer journeys across acquisition, conversion, cross-sell, retention and partner/referrer activity Develop lifecycle strategies across the full customer journey from lead and MQL through to opportunity, revenue and advocacy Build sophisticated journey logic including triggers, decision trees, suppression and exit criteria Use customer data, intent, behaviour and propensity to deliver more personalised communications Develop and optimise cross-sell and customer growth programmes Work closely with Sales, RevOps, Data and wider Marketing teams Own journey analytics and reporting, measuring commercial impact rather than simply engagement Set best practice and governance standards across the group Lead and develop a small team, setting objectives and driving performance Keep on top of deliverability, sender reputation and evolving email best practice We're looking for someone who has genuine product ownership experience within Salesforce Marketing Cloud rather than someone who has simply used it as part of a wider marketing role. You'll ideally have: Strong hands-on experience with Salesforce Marketing Cloud (or a comparable enterprise platform such as Marketo) Experience owning a complex SFMC product/service across multiple brands, business units or markets A background in B2B marketing , ideally within a matrix organisation Experience managing complex customer journeys involving lead nurture, opportunity acceleration, upsell, cross-sell and retention Strong understanding of SFMC architecture, automation and journey design Experience working with CRM, data and commercial teams A commercially minded approach, with a focus on pipeline, conversion and revenue Experience of managing or mentoring a team Important: Salesforce Pardot experience alone won't be enough for this role. We're looking for someone with genuine enterprise-level SFMC or equivalent platform experience. What's on offer? £80,000 salary + performance-related bonus Hybrid and flexible working Professional development and learning budget Pension and healthcare options The opportunity to work across a diverse portfolio of professional services businesses Significant ownership and autonomy over the SFMC roadmap A fast-paced, commercially focused environment Real scope to shape the function and progress your career If you're an experienced SFMC Product Owner / Manager who enjoys working in complex, multi-brand environments and wants genuine ownership of a platform that directly influences growth and revenue, we'd love to hear from you. 52106CC INDLON The Portfolio Group are acting on behalf of our client in recruiting for this position.
About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder like energy who want real impact, accelerated learning, and true ownership. You bring strong role related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero to one ideas into real products, and you "get stuff done" end to end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. About the team Our Talent Acquisition team shapes Airwallex's future by finding and engaging top talent worldwide. We partner closely with hiring managers and leaders to understand business needs, deliver exceptional candidate experiences, and build high performing teams that reflect our dynamic culture and operating principles. What you'll do Airwallex is scaling our engineering teams globally, and we're looking for an exceptional Talent Acquisition Manager to take our engineering hiring to the next level. In this dynamic hybrid role, you'll lead and mentor a high performing team of recruiters while directly driving some of our most critical, high impact engineering hires. You'll partner closely with senior engineering leaders (e.g., VP Eng, CTO) to shape talent strategy, trial bold new approaches, and build the world class teams powering Airwallex's next stage of growth. This role is based in London. Responsibilities: Lead and develop the team: Mentor a high performing group of recruiters, set clear goals, and support their professional growth. Shape hiring strategy: Partner with engineering leadership to forecast needs, define talent priorities, and maintain a consistently high hiring bar through interviewer calibration and alignment. Own critical hires: Drive full cycle recruitment for senior and hard to fill engineering roles, delivering an exceptional candidate and stakeholder experience. Use data to drive decisions: Track key metrics, identify bottlenecks, and continuously optimize recruiting efficiency and outcomes. Enhance recruiting impact: Strengthen employer brand, refine processes and leverage tools to improve speed, quality, and candidate experience. Who you are Experienced leader: 10+ years in recruiting, including 3+ years leading or mentoring recruiters, with a track record of building high performing teams. Engineering hiring expert: Proven success hiring top engineering talent across multiple levels, including senior and leadership roles. Trusted partner & communicator: Skilled at stakeholder management, influencing senior engineering leaders, and communicating clearly across all levels. Data driven operator: Use metrics and insights to guide strategy, measure success, and drive continuous improvement. Hands on and strategic: Balance executing critical hires with leading the team, thriving in a fast paced, scaling environment. Applicant Safety Policy: Fraud and Third Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from email address. Please apply only through or our official LinkedIn page. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
Aug 24, 2026
Full time
About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder like energy who want real impact, accelerated learning, and true ownership. You bring strong role related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero to one ideas into real products, and you "get stuff done" end to end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. About the team Our Talent Acquisition team shapes Airwallex's future by finding and engaging top talent worldwide. We partner closely with hiring managers and leaders to understand business needs, deliver exceptional candidate experiences, and build high performing teams that reflect our dynamic culture and operating principles. What you'll do Airwallex is scaling our engineering teams globally, and we're looking for an exceptional Talent Acquisition Manager to take our engineering hiring to the next level. In this dynamic hybrid role, you'll lead and mentor a high performing team of recruiters while directly driving some of our most critical, high impact engineering hires. You'll partner closely with senior engineering leaders (e.g., VP Eng, CTO) to shape talent strategy, trial bold new approaches, and build the world class teams powering Airwallex's next stage of growth. This role is based in London. Responsibilities: Lead and develop the team: Mentor a high performing group of recruiters, set clear goals, and support their professional growth. Shape hiring strategy: Partner with engineering leadership to forecast needs, define talent priorities, and maintain a consistently high hiring bar through interviewer calibration and alignment. Own critical hires: Drive full cycle recruitment for senior and hard to fill engineering roles, delivering an exceptional candidate and stakeholder experience. Use data to drive decisions: Track key metrics, identify bottlenecks, and continuously optimize recruiting efficiency and outcomes. Enhance recruiting impact: Strengthen employer brand, refine processes and leverage tools to improve speed, quality, and candidate experience. Who you are Experienced leader: 10+ years in recruiting, including 3+ years leading or mentoring recruiters, with a track record of building high performing teams. Engineering hiring expert: Proven success hiring top engineering talent across multiple levels, including senior and leadership roles. Trusted partner & communicator: Skilled at stakeholder management, influencing senior engineering leaders, and communicating clearly across all levels. Data driven operator: Use metrics and insights to guide strategy, measure success, and drive continuous improvement. Hands on and strategic: Balance executing critical hires with leading the team, thriving in a fast paced, scaling environment. Applicant Safety Policy: Fraud and Third Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from email address. Please apply only through or our official LinkedIn page. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
About IRIS IRIS Software Group is one of the UK's largest privately held software companies, trusted by 100,000+ businesses, schools and accountancy firms to keep their operations running. Our software pays 1 in 6 UK employees, supports over 12,000 schools, and is relied on by 91 of the top 100 UK accountancy firms. We're a Great Place to Work certified employer, recognised for our commitment to well-being, inclusion and development - and we're growing fast. At IRIS, we build software that helps organisations work smarter, save time, stay compliant, and achieve more. Our customers rely on our products every day, and our Customer Success and Renewals teams play a key role in helping them get value, stay engaged, and continue their partnership with us. We're now looking for a Performance Lead - Customer Success & Renewals to help our teams continue moving from a more reactive, ticket-based way of working to a more proactive, outcome-led and commercially confident approach. This is a hands-on coaching and enablement role. You won't be line managing the team. Instead, you'll be visible with our Customer Success Managers and Renewals Specialists, helping people understand what good looks like, improve customer conversations, build confidence, and turn the right behaviours into everyday habits. You'll work closely with managers, leaders, and Learning & Development to help make performance improvement practical, clear, and consistent. Why This Role Matters Great Customer Success is about more than answering queries or closing tickets. It is about understanding what the customer is trying to achieve, helping them get value from our products, spotting risk early, building strong relationships, and supporting retention and renewal. That shift takes coaching, consistency, and reinforcement. That's where you come in. You'll help our teams build the confidence, skills, and commercial awareness needed to have better customer conversations and drive better outcomes. You'll help people understand: what good customer ownership looks like how to move from reactive support to proactive value-led conversations how to spot customer risk and act early how to talk confidently about adoption, value, retention and renewal how to use performance feedback in a constructive way how to build stronger habits around activity, follow-up and customer outcomes Simply put, you'll help make the change happen on the office floor. About the Team You'll Join You'll work across our Customer Success and Renewals teams, supporting colleagues who are focused on helping customers stay engaged, get value from IRIS products, and continue their partnership with us. You'll partner closely with: Customer Success Managers Renewals Specialists Frontline Managers Customer Success Leaders Renewals Leaders Learning & Development Senior Customer Success stakeholders This role is about being close to the team, understanding what is happening day to day, and helping managers and colleagues turn performance goals into practical action. What You'll Be Doing No two weeks will look exactly the same. One day you might be sitting with a Customer Success Manager to review how they approached a customer conversation. The next, you might be helping a Renewals Specialist build confidence around a commercial discussion, supporting a new starter with their ramp plan, or working with a manager to reinforce consistent expectations across their team. You might listen to calls, review CRM activity, look at performance trends, share best practice, or coach someone through how to handle a difficult customer situation. Your focus will include: Coaching Customer Success and Renewals colleagues You'll provide practical, supportive coaching to help people improve their performance, confidence and customer conversations. You'll help colleagues understand what good looks like, where they can improve, and what actions they can take straight away. This could include coaching around customer ownership, renewal conversations, adoption, value, risk, follow-up, objection handling, call quality, activity levels or customer engagement. Helping the team move from ticket-led to outcome-led You'll help reinforce the shift from simply responding to customer requests to taking ownership of customer outcomes. That means encouraging people to think beyond the immediate query and ask: What is the customer trying to achieve? Are they getting value from the product? Is there a risk we need to act on? What action should we take next? How do we support retention and renewal? You'll help make this mindset clear, practical and consistent across the team. Supporting managers You won't be there to replace managers, but you will help them land the message. You'll work with frontline managers to reinforce expectations, share themes, support coaching conversations, and help build consistency across teams. You may support managers with performance check-ins, new starter progress, quality reviews, or practical coaching plans for colleagues who need extra help. Supporting new starters You'll help new colleagues ramp up successfully by giving them practical support, guidance and feedback. You'll work with managers and L&D to understand where new starters are progressing well and where they may need more help. You'll also feed back any common themes that could improve onboarding, training or early-stage support. Using data and insight to guide action You don't need to be a data analyst, but you do need to be comfortable using performance information to spot patterns and focus your coaching. This could include CRM activity, call quality, customer feedback, renewal progress, customer health, activity levels, target progress, new starter ramp, or manager feedback. The key is being able to turn insight into simple, practical action. Sharing best practice You'll help create consistency by spotting what is working well and sharing it across teams. That might mean helping build coaching guides, call examples, conversation prompts, playbooks, checklists, or simple best-practice resources that help people do the job better. What We're Looking For We're less interested in job titles and more interested in relevant experience. You may currently be, or have previously been, a: Customer Success Manager Senior Customer Success Manager Renewals Manager Senior Renewals Specialist Account Manager Senior Account Manager Customer Success Team Leader Renewals Team Leader Customer Success Coach Customer Success Enablement Specialist Sales Enablement Specialist Commercial Enablement Specialist Customer Experience Coach Performance Coach This could be a great move if you have previously managed a Customer Success, Renewals or Account Management team and now want to step away from direct line management while still helping people improve. It could also suit a strong Senior CSM, Renewals Specialist or Account Manager who is known for doing the job well and now wants to pass on their experience to others. Essential Experience Experience in Customer Success, Renewals, Account Management, SaaS, subscription services, or another customer-facing commercial environment. A good understanding of what makes customer-facing teams successful. Confidence coaching others and helping people improve through practical feedback. Experience supporting customer conversations linked to value, adoption, retention, renewal, risk or commercial outcomes. The ability to help teams move from reactive customer handling to proactive, outcome-led customer conversations. Comfort using performance information, CRM activity, call reviews, customer feedback or manager insight to spot where support is needed. Strong communication skills and the confidence to give clear, constructive feedback. The ability to build trust quickly with frontline colleagues and managers. A practical, hands-on approach and the confidence to be visible with the team. The ability to reinforce expectations in a positive, consistent and supportive way. A genuine interest in helping people improve and succeed. Desirable Experience It would be useful, but not essential, if you also have: Experience in a software or SaaS business. Experience supporting Customer Success or Renewals teams. Experience using Salesforce or another CRM system. Experience in coaching, enablement, training or performance improvement. Experience supporting new starter onboarding or ramp-up. Experience reviewing calls, customer conversations, activity data or quality measures. Experience helping teams become more commercially confident. You'll Thrive In This Role If You Enjoy being close to the team and making things happen day to day. Like coaching people in real situations, not just in formal training sessions. Can explain things clearly and simply. Know how to challenge people positively while keeping trust. Are confident speaking to both frontline colleagues and managers. . click apply for full job details
Aug 24, 2026
Full time
About IRIS IRIS Software Group is one of the UK's largest privately held software companies, trusted by 100,000+ businesses, schools and accountancy firms to keep their operations running. Our software pays 1 in 6 UK employees, supports over 12,000 schools, and is relied on by 91 of the top 100 UK accountancy firms. We're a Great Place to Work certified employer, recognised for our commitment to well-being, inclusion and development - and we're growing fast. At IRIS, we build software that helps organisations work smarter, save time, stay compliant, and achieve more. Our customers rely on our products every day, and our Customer Success and Renewals teams play a key role in helping them get value, stay engaged, and continue their partnership with us. We're now looking for a Performance Lead - Customer Success & Renewals to help our teams continue moving from a more reactive, ticket-based way of working to a more proactive, outcome-led and commercially confident approach. This is a hands-on coaching and enablement role. You won't be line managing the team. Instead, you'll be visible with our Customer Success Managers and Renewals Specialists, helping people understand what good looks like, improve customer conversations, build confidence, and turn the right behaviours into everyday habits. You'll work closely with managers, leaders, and Learning & Development to help make performance improvement practical, clear, and consistent. Why This Role Matters Great Customer Success is about more than answering queries or closing tickets. It is about understanding what the customer is trying to achieve, helping them get value from our products, spotting risk early, building strong relationships, and supporting retention and renewal. That shift takes coaching, consistency, and reinforcement. That's where you come in. You'll help our teams build the confidence, skills, and commercial awareness needed to have better customer conversations and drive better outcomes. You'll help people understand: what good customer ownership looks like how to move from reactive support to proactive value-led conversations how to spot customer risk and act early how to talk confidently about adoption, value, retention and renewal how to use performance feedback in a constructive way how to build stronger habits around activity, follow-up and customer outcomes Simply put, you'll help make the change happen on the office floor. About the Team You'll Join You'll work across our Customer Success and Renewals teams, supporting colleagues who are focused on helping customers stay engaged, get value from IRIS products, and continue their partnership with us. You'll partner closely with: Customer Success Managers Renewals Specialists Frontline Managers Customer Success Leaders Renewals Leaders Learning & Development Senior Customer Success stakeholders This role is about being close to the team, understanding what is happening day to day, and helping managers and colleagues turn performance goals into practical action. What You'll Be Doing No two weeks will look exactly the same. One day you might be sitting with a Customer Success Manager to review how they approached a customer conversation. The next, you might be helping a Renewals Specialist build confidence around a commercial discussion, supporting a new starter with their ramp plan, or working with a manager to reinforce consistent expectations across their team. You might listen to calls, review CRM activity, look at performance trends, share best practice, or coach someone through how to handle a difficult customer situation. Your focus will include: Coaching Customer Success and Renewals colleagues You'll provide practical, supportive coaching to help people improve their performance, confidence and customer conversations. You'll help colleagues understand what good looks like, where they can improve, and what actions they can take straight away. This could include coaching around customer ownership, renewal conversations, adoption, value, risk, follow-up, objection handling, call quality, activity levels or customer engagement. Helping the team move from ticket-led to outcome-led You'll help reinforce the shift from simply responding to customer requests to taking ownership of customer outcomes. That means encouraging people to think beyond the immediate query and ask: What is the customer trying to achieve? Are they getting value from the product? Is there a risk we need to act on? What action should we take next? How do we support retention and renewal? You'll help make this mindset clear, practical and consistent across the team. Supporting managers You won't be there to replace managers, but you will help them land the message. You'll work with frontline managers to reinforce expectations, share themes, support coaching conversations, and help build consistency across teams. You may support managers with performance check-ins, new starter progress, quality reviews, or practical coaching plans for colleagues who need extra help. Supporting new starters You'll help new colleagues ramp up successfully by giving them practical support, guidance and feedback. You'll work with managers and L&D to understand where new starters are progressing well and where they may need more help. You'll also feed back any common themes that could improve onboarding, training or early-stage support. Using data and insight to guide action You don't need to be a data analyst, but you do need to be comfortable using performance information to spot patterns and focus your coaching. This could include CRM activity, call quality, customer feedback, renewal progress, customer health, activity levels, target progress, new starter ramp, or manager feedback. The key is being able to turn insight into simple, practical action. Sharing best practice You'll help create consistency by spotting what is working well and sharing it across teams. That might mean helping build coaching guides, call examples, conversation prompts, playbooks, checklists, or simple best-practice resources that help people do the job better. What We're Looking For We're less interested in job titles and more interested in relevant experience. You may currently be, or have previously been, a: Customer Success Manager Senior Customer Success Manager Renewals Manager Senior Renewals Specialist Account Manager Senior Account Manager Customer Success Team Leader Renewals Team Leader Customer Success Coach Customer Success Enablement Specialist Sales Enablement Specialist Commercial Enablement Specialist Customer Experience Coach Performance Coach This could be a great move if you have previously managed a Customer Success, Renewals or Account Management team and now want to step away from direct line management while still helping people improve. It could also suit a strong Senior CSM, Renewals Specialist or Account Manager who is known for doing the job well and now wants to pass on their experience to others. Essential Experience Experience in Customer Success, Renewals, Account Management, SaaS, subscription services, or another customer-facing commercial environment. A good understanding of what makes customer-facing teams successful. Confidence coaching others and helping people improve through practical feedback. Experience supporting customer conversations linked to value, adoption, retention, renewal, risk or commercial outcomes. The ability to help teams move from reactive customer handling to proactive, outcome-led customer conversations. Comfort using performance information, CRM activity, call reviews, customer feedback or manager insight to spot where support is needed. Strong communication skills and the confidence to give clear, constructive feedback. The ability to build trust quickly with frontline colleagues and managers. A practical, hands-on approach and the confidence to be visible with the team. The ability to reinforce expectations in a positive, consistent and supportive way. A genuine interest in helping people improve and succeed. Desirable Experience It would be useful, but not essential, if you also have: Experience in a software or SaaS business. Experience supporting Customer Success or Renewals teams. Experience using Salesforce or another CRM system. Experience in coaching, enablement, training or performance improvement. Experience supporting new starter onboarding or ramp-up. Experience reviewing calls, customer conversations, activity data or quality measures. Experience helping teams become more commercially confident. You'll Thrive In This Role If You Enjoy being close to the team and making things happen day to day. Like coaching people in real situations, not just in formal training sessions. Can explain things clearly and simply. Know how to challenge people positively while keeping trust. Are confident speaking to both frontline colleagues and managers. . click apply for full job details
Account Director Software & Sales Derby or London or Hybrid or Remote Permanent Up to £70,000 base, + up to £70,000 additional OTE + Benefits We are seeking an experienced and dynamic Account Director ( Software ) to lead our client facing relationship efforts and drive business growth. This role requires a strategic thinker with a strong background in sales consulting, account management and business development. The ideal candidate will have a sound knowledge of the Retail sector, excelling in business outcome driven sales negotiation as well as managing complex software accounts, ensuring the achievement of set KPI's, OKR's and Sales quota whilst fostering long-term client partnerships. Joining the Retail 247 team as a key individual, you will oversee client engagement strategies, develop new opportunities through GTM positioning and ensure exceptional service delivery across all client accounts. The role requires a consultative approach, strong commercial acumen and the ability to engage with C-Suite and senior business leaders to understand their strategic objectives and align software solutions to business outcomes. The successful candidate will serve as a trusted advisor to customers while leading account strategy, revenue growth initiatives and cross-functional engagement across Sales, Customer Success, Product, Delivery and Support teams. What you will be doing In this pivotal role, you will lead from the front, managing a portfolio of enterprise clients while championing their needs and aligning solutions with their strategic goals. You ll work closely with internal teams to support account growth, ensure customer success, and contribute to overall sales ambitions. Develop and implement strategic account plans for key clients Build and nurture relationships with senior stakeholders, including C-Suite executives Identify opportunities for upselling, cross-selling, and new business growth Lead negotiations and manage contract renewals Coordinate and oversee customer reviews and strategic planning sessions Collaborate internally to deliver a seamless customer experience Mentor and guide Account Managers to ensure best practices are followed Maintain expert knowledge of R247 's software solutions and industry trends What we are looking for We are seeking a proactive, results-driven individual with a proven track record in software account management and sales. You will thrive in a fast-paced environment and possess the confidence to engage with senior decision-makers effectively. Experience managing SaaS or software accounts , with a focus on retention and growth Experience dealing with enterprise clients and C-suite stakeholders Strong commercial negotiation and contract management skills Evidence of achieving or exceeding revenue targets Excellent communication, presentation, and stakeholder management skills Proficiency with CRM tools such as Salesforce, Dynamics, or HubSpot Relevant qualifications in Business, Technology, or related fields are preferred This is an unmissable opportunity to join a forward-thinking, expanding company offering a competitive salary and benefits package. If you re ready to make a strategic impact and grow your career in software sales, don t miss out on this exciting role. Other roles you may have applied for: Key Account Manager , Sales Manager , Key Account Director , Software Sales Consultant , Software Account Manager , Strategic Account Director
Aug 24, 2026
Full time
Account Director Software & Sales Derby or London or Hybrid or Remote Permanent Up to £70,000 base, + up to £70,000 additional OTE + Benefits We are seeking an experienced and dynamic Account Director ( Software ) to lead our client facing relationship efforts and drive business growth. This role requires a strategic thinker with a strong background in sales consulting, account management and business development. The ideal candidate will have a sound knowledge of the Retail sector, excelling in business outcome driven sales negotiation as well as managing complex software accounts, ensuring the achievement of set KPI's, OKR's and Sales quota whilst fostering long-term client partnerships. Joining the Retail 247 team as a key individual, you will oversee client engagement strategies, develop new opportunities through GTM positioning and ensure exceptional service delivery across all client accounts. The role requires a consultative approach, strong commercial acumen and the ability to engage with C-Suite and senior business leaders to understand their strategic objectives and align software solutions to business outcomes. The successful candidate will serve as a trusted advisor to customers while leading account strategy, revenue growth initiatives and cross-functional engagement across Sales, Customer Success, Product, Delivery and Support teams. What you will be doing In this pivotal role, you will lead from the front, managing a portfolio of enterprise clients while championing their needs and aligning solutions with their strategic goals. You ll work closely with internal teams to support account growth, ensure customer success, and contribute to overall sales ambitions. Develop and implement strategic account plans for key clients Build and nurture relationships with senior stakeholders, including C-Suite executives Identify opportunities for upselling, cross-selling, and new business growth Lead negotiations and manage contract renewals Coordinate and oversee customer reviews and strategic planning sessions Collaborate internally to deliver a seamless customer experience Mentor and guide Account Managers to ensure best practices are followed Maintain expert knowledge of R247 's software solutions and industry trends What we are looking for We are seeking a proactive, results-driven individual with a proven track record in software account management and sales. You will thrive in a fast-paced environment and possess the confidence to engage with senior decision-makers effectively. Experience managing SaaS or software accounts , with a focus on retention and growth Experience dealing with enterprise clients and C-suite stakeholders Strong commercial negotiation and contract management skills Evidence of achieving or exceeding revenue targets Excellent communication, presentation, and stakeholder management skills Proficiency with CRM tools such as Salesforce, Dynamics, or HubSpot Relevant qualifications in Business, Technology, or related fields are preferred This is an unmissable opportunity to join a forward-thinking, expanding company offering a competitive salary and benefits package. If you re ready to make a strategic impact and grow your career in software sales, don t miss out on this exciting role. Other roles you may have applied for: Key Account Manager , Sales Manager , Key Account Director , Software Sales Consultant , Software Account Manager , Strategic Account Director
About The Role The Role As a Business Development Consultant , you will be responsible for identifying, targeting and winning new business opportunities across the West Sussex area. Working alongside the Regional Sales Manager and Field Account Managers, you'll develop strategic sales plans, engage prospective customers and convert opportunities into long-term profitable partnerships. You will be passionate about sales, commercially astute and determined to outperform the competition while delivering an outstanding customer experience. Key Responsibilities Revenue Generation Deliver the regional new business sales strategy in partnership with the Regional Sales Manager and Field Account Managers. Identify and target new customers, winning business from competitors. Develop and execute strategic sales plans to drive growth across your territory. Accurately forecast pipeline and revenue performance. Represent Wastekit and phs professionally with prospective customers. Focus on the quality and effectiveness of sales activity to maximise results. Maintain accurate customer and opportunity records using CRM systems. Continuous Improvement Proactively identify opportunities to improve sales processes and ways of working. Analyse challenges, identify root causes and contribute solutions. Share best practice and drive continuous improvement across the sales team. Customer & Sales Excellence Champion a customer-first approach in everything you do. Promote a culture of exceptional customer service and operational excellence. Leverage targeted marketing campaigns to unlock new opportunities and increase market penetration. About You We're looking for a driven sales professional who loves the challenge of hunting for new business and consistently delivering results. Skills & Knowledge Excellent communication and relationship-building skills. Strong commercial awareness and analytical thinking. Ability to identify opportunities and convert them into sales. Sound understanding of modern sales methodologies. IT literate and confident using CRM systems. Experience managing and growing business across a large geographical territory. Experience Required Proven success delivering against new business growth targets. Strong track record in a strategic business development or hunter sales role. Experience using CRM systems, ideally Salesforce (SFDC). Experience within waste management, machinery sales, industrial products or a related sector is advantageous. Personal Attributes High energy, enthusiasm and pace. Resilient, tenacious and driven to succeed. Thrives in a fast-paced, target-driven environment. Highly professional with strong personal standards. Confident decision-maker who remains focused under pressure. Willing to challenge constructively and contribute new ideas. Self-motivated with a positive attitude and growth mindset. What You'll Receive In return for your commitment and expertise, we offer: Basic salary of £34,000 OTE £70,000 Attractive bonus potential Company car or car allowance Home-working and mobile working equipment provided Pension scheme Digital GP service for you and your family Ongoing learning and career development opportunities ILM-accredited training programmes 23 days annual leave plus bank holidays Holiday Buy & Sell Scheme phs Perks - save up to £1,000 annually at major retailers and supermarkets Free parking Full training, support and opportunities for progression Join Us If you're a passionate new business salesperson who enjoys building relationships, creating opportunities and delivering exceptional results, we'd love to hear from you. Apply now and help drive the future growth of Wastekit. phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 120,000 customers across 300,000 locations incorporating numerous businesses during its 63 years of business. Our businesses include: Washrooms, Healthcare, Floorcare, phs Direct, Direct 365, phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance. At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.
Aug 24, 2026
Full time
About The Role The Role As a Business Development Consultant , you will be responsible for identifying, targeting and winning new business opportunities across the West Sussex area. Working alongside the Regional Sales Manager and Field Account Managers, you'll develop strategic sales plans, engage prospective customers and convert opportunities into long-term profitable partnerships. You will be passionate about sales, commercially astute and determined to outperform the competition while delivering an outstanding customer experience. Key Responsibilities Revenue Generation Deliver the regional new business sales strategy in partnership with the Regional Sales Manager and Field Account Managers. Identify and target new customers, winning business from competitors. Develop and execute strategic sales plans to drive growth across your territory. Accurately forecast pipeline and revenue performance. Represent Wastekit and phs professionally with prospective customers. Focus on the quality and effectiveness of sales activity to maximise results. Maintain accurate customer and opportunity records using CRM systems. Continuous Improvement Proactively identify opportunities to improve sales processes and ways of working. Analyse challenges, identify root causes and contribute solutions. Share best practice and drive continuous improvement across the sales team. Customer & Sales Excellence Champion a customer-first approach in everything you do. Promote a culture of exceptional customer service and operational excellence. Leverage targeted marketing campaigns to unlock new opportunities and increase market penetration. About You We're looking for a driven sales professional who loves the challenge of hunting for new business and consistently delivering results. Skills & Knowledge Excellent communication and relationship-building skills. Strong commercial awareness and analytical thinking. Ability to identify opportunities and convert them into sales. Sound understanding of modern sales methodologies. IT literate and confident using CRM systems. Experience managing and growing business across a large geographical territory. Experience Required Proven success delivering against new business growth targets. Strong track record in a strategic business development or hunter sales role. Experience using CRM systems, ideally Salesforce (SFDC). Experience within waste management, machinery sales, industrial products or a related sector is advantageous. Personal Attributes High energy, enthusiasm and pace. Resilient, tenacious and driven to succeed. Thrives in a fast-paced, target-driven environment. Highly professional with strong personal standards. Confident decision-maker who remains focused under pressure. Willing to challenge constructively and contribute new ideas. Self-motivated with a positive attitude and growth mindset. What You'll Receive In return for your commitment and expertise, we offer: Basic salary of £34,000 OTE £70,000 Attractive bonus potential Company car or car allowance Home-working and mobile working equipment provided Pension scheme Digital GP service for you and your family Ongoing learning and career development opportunities ILM-accredited training programmes 23 days annual leave plus bank holidays Holiday Buy & Sell Scheme phs Perks - save up to £1,000 annually at major retailers and supermarkets Free parking Full training, support and opportunities for progression Join Us If you're a passionate new business salesperson who enjoys building relationships, creating opportunities and delivering exceptional results, we'd love to hear from you. Apply now and help drive the future growth of Wastekit. phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 120,000 customers across 300,000 locations incorporating numerous businesses during its 63 years of business. Our businesses include: Washrooms, Healthcare, Floorcare, phs Direct, Direct 365, phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance. At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.
R13 Recruitment are delighted to be supporting a leading UK manufacturer in their search for a Customer Experience Manager. This is a rare opportunity for an ambitious operational leader to join a growing business, taking ownership of an established customer operations function while benefiting from genuine long-term career development, broader operational exposure and the opportunity to progress into a senior leadership position. You'll lead an established Customer Experience function while gaining valuable exposure to wider logistics and operational activities. As your knowledge and responsibilities grow, you'll have the opportunity to contribute to strategic projects and play an increasingly influential role with future potential to oversee both logistics and customer operations. Please note a minimum of three days per week is required in the office (ideally more, as the logistics side of the role moves quickly and being on-site will be a real advantage). As well as flexibility to travel to London and Europe when required. The Company Our client is a well-established UK manufacturer with an outstanding reputation for quality, innovation and customer service. Operating within a fast-paced environment, they continue to invest in both their people and operations, creating exciting opportunities for ambitious professionals looking to develop their careers within a progressive organisation. Your Benefits Competitive salary and comprehensive benefits package. Hybrid working, with a minimum of three days per week in the office. A guaranteed progression pathway. Structured mentorship and succession planning with an experienced senior leader. Direct exposure to executive decision-making and Senior Leadership Team initiatives. Ongoing professional development within a collaborative and supportive environment. The opportunity to shape the future of customer operations and logistics across the UK business. The Day to Day Leading and developing the UK Customer Experience team, driving high levels of service across both B2B and D2C operations. Managing and continuously improving the end-to-end Order-to-Cash process, ensuring service excellence and strong commercial performance. Coaching, mentoring and developing Team Leaders and Customer Experience Advisors. Working alongside the Head of Logistics & Customer Operations to gain in-depth knowledge of UK logistics, supply chain operations and distribution. Supporting strategic logistics and operational improvement projects across the business. Building experience across in-house distribution and third-party logistics operations. Collaborating closely with Sales, Supply Chain, Finance and IT teams to improve operational efficiency and customer outcomes. Supporting digital transformation initiatives, including CRM, ERP and AI-enabled customer service technologies. Contributing to long-term operational strategy and organisational change. Developing strong relationships with the Senior Leadership Team ahead of your planned progression into a Head of Department role. You Will Have (Essential) Strong SAP and advanced Excel experience (Power BI desirable for reporting) FMCG background, within food manufacturing including experience of frozen and/or ambient products Proven leadership of a B2B Customer Service function, with D2C experience desirable A genuine customer-first mindset, with exceptional focus on service delivery Strong finance exposure, including invoicing, ledgers, collections, refunds, P&L and budgeting Supply Chain and Logistics knowledge, including relevant legalities and regulatory requirements Previous team management experience, with a collaborative leadership style and exposure to change management. (Desirable) Broad operational exposure across FMCG businesses Experience leading business improvement or transformation projects AI and systems integration / continuous improvement mindset Salesforce experience How to Apply To hear more details about this fantastic opportunity, please email your CV to Rebecca Headden Business Partner at R13 Recruitment. If you don't hear from us within 5 working days of submitting your application, please assume you have been unsuccessful on this occasion. For candidates applying from outside the local region, please include a brief covering note outlining your relocation plans, current location, and anticipated timeframe for moving. Applications without this information may not be considered further.
Aug 24, 2026
Full time
R13 Recruitment are delighted to be supporting a leading UK manufacturer in their search for a Customer Experience Manager. This is a rare opportunity for an ambitious operational leader to join a growing business, taking ownership of an established customer operations function while benefiting from genuine long-term career development, broader operational exposure and the opportunity to progress into a senior leadership position. You'll lead an established Customer Experience function while gaining valuable exposure to wider logistics and operational activities. As your knowledge and responsibilities grow, you'll have the opportunity to contribute to strategic projects and play an increasingly influential role with future potential to oversee both logistics and customer operations. Please note a minimum of three days per week is required in the office (ideally more, as the logistics side of the role moves quickly and being on-site will be a real advantage). As well as flexibility to travel to London and Europe when required. The Company Our client is a well-established UK manufacturer with an outstanding reputation for quality, innovation and customer service. Operating within a fast-paced environment, they continue to invest in both their people and operations, creating exciting opportunities for ambitious professionals looking to develop their careers within a progressive organisation. Your Benefits Competitive salary and comprehensive benefits package. Hybrid working, with a minimum of three days per week in the office. A guaranteed progression pathway. Structured mentorship and succession planning with an experienced senior leader. Direct exposure to executive decision-making and Senior Leadership Team initiatives. Ongoing professional development within a collaborative and supportive environment. The opportunity to shape the future of customer operations and logistics across the UK business. The Day to Day Leading and developing the UK Customer Experience team, driving high levels of service across both B2B and D2C operations. Managing and continuously improving the end-to-end Order-to-Cash process, ensuring service excellence and strong commercial performance. Coaching, mentoring and developing Team Leaders and Customer Experience Advisors. Working alongside the Head of Logistics & Customer Operations to gain in-depth knowledge of UK logistics, supply chain operations and distribution. Supporting strategic logistics and operational improvement projects across the business. Building experience across in-house distribution and third-party logistics operations. Collaborating closely with Sales, Supply Chain, Finance and IT teams to improve operational efficiency and customer outcomes. Supporting digital transformation initiatives, including CRM, ERP and AI-enabled customer service technologies. Contributing to long-term operational strategy and organisational change. Developing strong relationships with the Senior Leadership Team ahead of your planned progression into a Head of Department role. You Will Have (Essential) Strong SAP and advanced Excel experience (Power BI desirable for reporting) FMCG background, within food manufacturing including experience of frozen and/or ambient products Proven leadership of a B2B Customer Service function, with D2C experience desirable A genuine customer-first mindset, with exceptional focus on service delivery Strong finance exposure, including invoicing, ledgers, collections, refunds, P&L and budgeting Supply Chain and Logistics knowledge, including relevant legalities and regulatory requirements Previous team management experience, with a collaborative leadership style and exposure to change management. (Desirable) Broad operational exposure across FMCG businesses Experience leading business improvement or transformation projects AI and systems integration / continuous improvement mindset Salesforce experience How to Apply To hear more details about this fantastic opportunity, please email your CV to Rebecca Headden Business Partner at R13 Recruitment. If you don't hear from us within 5 working days of submitting your application, please assume you have been unsuccessful on this occasion. For candidates applying from outside the local region, please include a brief covering note outlining your relocation plans, current location, and anticipated timeframe for moving. Applications without this information may not be considered further.
Industry principal Pharma/Life scienceApplylocations: London Cannon Street: Malmo, Sweden: Frankfurt, Germany: Manoteras, Spain: Paris, Francetime type: Full timeposted on: Posted Todayjob requisition id: R014012 AVEVA is creating software trusted by over 90% of leading industrial companies. Job Title: industry principal, Pharma/life science Location: London, UK / Frankfurt, Germany / Paris, France / Madrid, Spain / Malmo, Sweden (Hybrid, 50% working time at the office) Employment Type: full time The job As an Industry Principal, your primary focus will be to create demand for the products and services of AVEVA in your assigned industry group thanks to your industry domain expertise, supporting sales with industry value proposition, and thought leadership.Your main objective will be to act as a pathfinder for our customers and enable the AVEVA salesforce to deliver high customer satisfaction with global consistency. Key responsibilities Increase AVEVA's penetration and market share within the industry value chain. Build a strong ecosystem with executive level relationships throughout the customer base and partnerships. Support specific and numerous sales opportunities with industry specific information and expertise. Understand the business drivers, strategic trends and competitive threats and influence in this industry and deliver our response as required to increase the value proposition. Create value proposition, emerging use cases and collateral for our products, and solution. Essential requirements Bachelor's degree required. Master's degree preferred. STEM degree highly desired Minimum of 10+ years of direct experience working in industry in charge, with specific experience supporting operations and/or engineering at some level in two or more of these industries/areas. High level of business acumen; professional written and oral communication skills; proven ability to delivery executive-level value statements; excellent presentation skills Visionary, you are a change agent in your organization and a technology early adopter in your industry Desired skills Background in software sales highly desired Proven track record of Business Development in an industry vertical. High energy and curiosity is highly desired Commercial at AVEVA Our Commercial team, comprised of over 2,000 dedicated colleagues, is the backbone of our customer relationships and business growth. From industry experts and solution architects to sales, support, success managers, and business operations, everyone shares a common goal: to deeply understand our customers' needs and deliver tailored solutions.If you're passionate about driving growth, tackling complex business challenges, and fostering strong customer relationships, you'll find success and fulfilment in our Commercial team.Find out more: UK Benefits include: Flexible benefits fund, emergency leave days, adoption leave, 28 days annual leave (plus bank holidays), pension, life cover, private medical insurance, parental leave, education assistance program. It's possible we're hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive. Find out more: Hybrid working We work in a hybrid way at AVEVA. Most roles are based at a local AVEVA office, with an expectation of being on-site 50% of your working hours to support collaboration and connection. Some positions are fully office-based depending on the nature of the work, and certain roles that support specific customers or markets may be remote. The working arrangement for this position will be confirmed during the hiring process. Hiring process Interested? Great! Get started by submitting your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process. Find out more: About AVEVA AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals, and minerals - safely, efficiently, and more sustainably. We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: Find out more: AVEVA requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria. AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
Aug 24, 2026
Full time
Industry principal Pharma/Life scienceApplylocations: London Cannon Street: Malmo, Sweden: Frankfurt, Germany: Manoteras, Spain: Paris, Francetime type: Full timeposted on: Posted Todayjob requisition id: R014012 AVEVA is creating software trusted by over 90% of leading industrial companies. Job Title: industry principal, Pharma/life science Location: London, UK / Frankfurt, Germany / Paris, France / Madrid, Spain / Malmo, Sweden (Hybrid, 50% working time at the office) Employment Type: full time The job As an Industry Principal, your primary focus will be to create demand for the products and services of AVEVA in your assigned industry group thanks to your industry domain expertise, supporting sales with industry value proposition, and thought leadership.Your main objective will be to act as a pathfinder for our customers and enable the AVEVA salesforce to deliver high customer satisfaction with global consistency. Key responsibilities Increase AVEVA's penetration and market share within the industry value chain. Build a strong ecosystem with executive level relationships throughout the customer base and partnerships. Support specific and numerous sales opportunities with industry specific information and expertise. Understand the business drivers, strategic trends and competitive threats and influence in this industry and deliver our response as required to increase the value proposition. Create value proposition, emerging use cases and collateral for our products, and solution. Essential requirements Bachelor's degree required. Master's degree preferred. STEM degree highly desired Minimum of 10+ years of direct experience working in industry in charge, with specific experience supporting operations and/or engineering at some level in two or more of these industries/areas. High level of business acumen; professional written and oral communication skills; proven ability to delivery executive-level value statements; excellent presentation skills Visionary, you are a change agent in your organization and a technology early adopter in your industry Desired skills Background in software sales highly desired Proven track record of Business Development in an industry vertical. High energy and curiosity is highly desired Commercial at AVEVA Our Commercial team, comprised of over 2,000 dedicated colleagues, is the backbone of our customer relationships and business growth. From industry experts and solution architects to sales, support, success managers, and business operations, everyone shares a common goal: to deeply understand our customers' needs and deliver tailored solutions.If you're passionate about driving growth, tackling complex business challenges, and fostering strong customer relationships, you'll find success and fulfilment in our Commercial team.Find out more: UK Benefits include: Flexible benefits fund, emergency leave days, adoption leave, 28 days annual leave (plus bank holidays), pension, life cover, private medical insurance, parental leave, education assistance program. It's possible we're hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive. Find out more: Hybrid working We work in a hybrid way at AVEVA. Most roles are based at a local AVEVA office, with an expectation of being on-site 50% of your working hours to support collaboration and connection. Some positions are fully office-based depending on the nature of the work, and certain roles that support specific customers or markets may be remote. The working arrangement for this position will be confirmed during the hiring process. Hiring process Interested? Great! Get started by submitting your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process. Find out more: About AVEVA AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals, and minerals - safely, efficiently, and more sustainably. We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: Find out more: AVEVA requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria. AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
Norfolk St, Sheffield City Centre, Sheffield S1 2JE, UK London, UK Posted Monday 10 August 2026 at 5:00 am Job Title: Strategic Accounts Executive Department: Revenue Location: Hybrid, 3 days a week in office, 2 days from home Contract Type: Full time, permanent Line manager: Director, Key Accounts Salary: up to £65,000 + £50,000 commission Basic scope and primary objectives We are seeking an energetic Strategic Accounts Executive who will play a pivotal role in securing high-value new customers through Business Development and generating large cross-sell orders within our existing accounts. This individual contributor role requires an experienced, autonomous professional with a comprehensive understanding of the full sales cycle, from prospecting and qualification to closing deals and managing customer relationships at a senior level. The Strategic Accounts Executive will also engage in long-term strategic planning and ensure a robust pipeline to drive consistent revenue growth. As an individual contributor within Tes's sales structure, this role also carries the responsibility to share best practices and coach other team members. Key responsibilities 1. Sales Execution: - Autonomously manage the entire sales cycle, from lead generation to closing high-value deals across new and existing accounts. - Execute Tes's sales strategies and methodologies to secure high-value new customers and cross-sell opportunities. - Respond to and manage high-value tenders, ensuring the alignment of proposals with customer needs and Tes's value proposition. - Lead renewal activity on key accounts 2. Strategic Planning & Pipeline Management: - Develop and implement mid-to-long-term sales plans to meet and exceed revenue targets. - Maintain a robust and healthy sales pipeline through proactive lead generation, networking, and relationship building. - Regularly review and analyse pipeline health and sales metrics to drive consistent revenue performance. 3. Customer Relationship Management: - Build and nurture strong relationships with key stakeholders within customer accounts, acting as a trusted advisor. - Drive customer satisfaction and loyalty through understanding customer needs, delivering tailored solutions, and providing proactive support. - Work closely with the accounts' teams to align sales objectives and manage any post-sales support required to ensure continued satisfaction. 4. Revenue Growth: - Consistently achieve and exceed individual sales targets by securing high-value deals. - Identify and capitalize on opportunities to up-sell and cross-sell within existing client portfolios. - Collaborate with marketing and product teams to stay informed on product developments, market trends, and customer feedback. 5. Sales Best Practices & Coaching: - Act as a mentor and coach to less experienced team members, sharing sales best practices, strategies, and insights. - Lead by example, demonstrating the highest level of professionalism, sales acumen, and customer engagement. - Participate in the development of training programs and resources to elevate the overall competency of the sales team. 6. Market Analysis & Reporting: - Conduct thorough market analysis to stay ahead of industry trends and identify opportunities for growth. - Provide regular and accurate sales forecasts and reports to the Senior Enterprise Sales Director. - Use data-driven insights to refine sales approaches and address potential challenges proactively. What will you need to succeed? Experience in enterprise sales within the B2B software or SaaS industry. Proven track record of securing high-value deals and consistently meeting or exceeding sales targets. Ability to independently manage the entire sales cycle with minimal supervision. Strong strategic planning skills with experience in long-term pipeline management. Excellent communication, negotiation, and relationship-building skills. Proficiency in CRM tools and sales analytics; experience with Salesforce or similar platforms is highly preferred. Demonstrable experience responding to and managing high-value tenders (desirable). Analytical and data-driven approach to sales with a proven ability to make informed decisions. Ability to work effectively in a fast-paced, dynamic environment. Willingness to travel as needed to engage with clients and support sales activities. Personal Attributes: High level of self-motivation and intrinsic drive to achieve exceptional results. Strategic thinker with the ability to plan ahead while executing day-to-day tasks effectively. Collaborative and approachable, with a willingness to share knowledge and mentor others Exceptional problem-solving skills and a proactive mindset. Norfolk St, Sheffield City Centre, Sheffield S1 2JE, UK
Aug 24, 2026
Full time
Norfolk St, Sheffield City Centre, Sheffield S1 2JE, UK London, UK Posted Monday 10 August 2026 at 5:00 am Job Title: Strategic Accounts Executive Department: Revenue Location: Hybrid, 3 days a week in office, 2 days from home Contract Type: Full time, permanent Line manager: Director, Key Accounts Salary: up to £65,000 + £50,000 commission Basic scope and primary objectives We are seeking an energetic Strategic Accounts Executive who will play a pivotal role in securing high-value new customers through Business Development and generating large cross-sell orders within our existing accounts. This individual contributor role requires an experienced, autonomous professional with a comprehensive understanding of the full sales cycle, from prospecting and qualification to closing deals and managing customer relationships at a senior level. The Strategic Accounts Executive will also engage in long-term strategic planning and ensure a robust pipeline to drive consistent revenue growth. As an individual contributor within Tes's sales structure, this role also carries the responsibility to share best practices and coach other team members. Key responsibilities 1. Sales Execution: - Autonomously manage the entire sales cycle, from lead generation to closing high-value deals across new and existing accounts. - Execute Tes's sales strategies and methodologies to secure high-value new customers and cross-sell opportunities. - Respond to and manage high-value tenders, ensuring the alignment of proposals with customer needs and Tes's value proposition. - Lead renewal activity on key accounts 2. Strategic Planning & Pipeline Management: - Develop and implement mid-to-long-term sales plans to meet and exceed revenue targets. - Maintain a robust and healthy sales pipeline through proactive lead generation, networking, and relationship building. - Regularly review and analyse pipeline health and sales metrics to drive consistent revenue performance. 3. Customer Relationship Management: - Build and nurture strong relationships with key stakeholders within customer accounts, acting as a trusted advisor. - Drive customer satisfaction and loyalty through understanding customer needs, delivering tailored solutions, and providing proactive support. - Work closely with the accounts' teams to align sales objectives and manage any post-sales support required to ensure continued satisfaction. 4. Revenue Growth: - Consistently achieve and exceed individual sales targets by securing high-value deals. - Identify and capitalize on opportunities to up-sell and cross-sell within existing client portfolios. - Collaborate with marketing and product teams to stay informed on product developments, market trends, and customer feedback. 5. Sales Best Practices & Coaching: - Act as a mentor and coach to less experienced team members, sharing sales best practices, strategies, and insights. - Lead by example, demonstrating the highest level of professionalism, sales acumen, and customer engagement. - Participate in the development of training programs and resources to elevate the overall competency of the sales team. 6. Market Analysis & Reporting: - Conduct thorough market analysis to stay ahead of industry trends and identify opportunities for growth. - Provide regular and accurate sales forecasts and reports to the Senior Enterprise Sales Director. - Use data-driven insights to refine sales approaches and address potential challenges proactively. What will you need to succeed? Experience in enterprise sales within the B2B software or SaaS industry. Proven track record of securing high-value deals and consistently meeting or exceeding sales targets. Ability to independently manage the entire sales cycle with minimal supervision. Strong strategic planning skills with experience in long-term pipeline management. Excellent communication, negotiation, and relationship-building skills. Proficiency in CRM tools and sales analytics; experience with Salesforce or similar platforms is highly preferred. Demonstrable experience responding to and managing high-value tenders (desirable). Analytical and data-driven approach to sales with a proven ability to make informed decisions. Ability to work effectively in a fast-paced, dynamic environment. Willingness to travel as needed to engage with clients and support sales activities. Personal Attributes: High level of self-motivation and intrinsic drive to achieve exceptional results. Strategic thinker with the ability to plan ahead while executing day-to-day tasks effectively. Collaborative and approachable, with a willingness to share knowledge and mentor others Exceptional problem-solving skills and a proactive mindset. Norfolk St, Sheffield City Centre, Sheffield S1 2JE, UK
Develop, maintain, and refine multi-channel forecasting models for voice, email, chat, messaging, and AI/bot handoffs Build 12-to-18-month rolling capacity models to guide hiring, onboarding, shrinkage allocations, and budget planning Conduct scenario modeling and risk analysis for business changes, product launches, and operational pivots Oversee agent schedule creation and optimization against interval-level demand, staff preferences, labor laws, and shift flexibility Lead Real-Time Analysts managing intra-day performance, shrinkage, adherence, and queue dynamics Establish processes for PTO management, training allocation, dynamic offline time, and overtime deployment Design and deliver executive-level WFM dashboards tracking forecasting, occupancy, adherence, cost per contact, and SLA KPIs Use advanced analytics to identify bottlenecks, handle-time anomalies, and automation opportunities Own selection, optimization, and continuous improvement of WFM platforms and integrations Manage, mentor, and develop WFM Analysts, Data Analysts, and Real-Time Coordinators Establish team KPIs, operational standards, and career development pathways Conduct 1:1s, performance evaluations, and skill-building sessions Unify internal and outsourced BPO operations through SLA governance, capacity models, and automated scheduling workflows Improve forecasting accuracy, agent occupancy, labor spend, service levels, CSAT, and operational profitability Requirements 7+ years of dedicated Workforce Management experience in a high-volume omni-channel CX/Contact Center environment At least 3+ years in a senior manager or leadership role directly managing WFM teams Advanced hands-on proficiency with enterprise WFM platforms such as Nice CXone, Verint, or Assembled Proficiency with CRM/CCaaS tools such as Zendesk, Salesforce, or Talkdesk Ability to convert complex datasets into operational strategies Experience mentoring and developing WFM team members Ability to translate WFM technicalities into business impacts for FP&A and executive leadership Ability to thrive in high-growth, changing environments with shifting volume dynamics Proven track record of hiring, developing, and retaining high-performing WFM and analytical talent Bachelor's degree in Business Administration, Data Analytics, Statistics, or equivalent operational experience preferred Core Competencies Demonstrates expertise in Workforce Management, including advanced proficiency with WFM platforms and the ability to develop and optimise multi-channel forecasting models. Proven leadership in managing and mentoring teams while driving operational efficiency and strategic decision-making. Highest-signal resume keywords Workforce Management Experience WFM Platform Proficiency Team Leadership and Development Data Analysis and Strategy Conversion Forecasting and Capacity Modeling ATS Optimization Keywords Hard Skills Multi-Channel Forecasting Models Capacity Modeling Scenario Modeling Operational Analysis KPI Tracking Data Analytics Performance Management PTO Management Budget Planning Automation Opportunities Soft Skills Mentoring Team Development Communication Adaptability Problem-Solving Industry Keywords Contact Center CX BPO Operations SLA Governance High-Volume Environments Tools & Technologies Nice CXone Verint Assembled Zendesk Salesforce Talkdesk
Aug 24, 2026
Full time
Develop, maintain, and refine multi-channel forecasting models for voice, email, chat, messaging, and AI/bot handoffs Build 12-to-18-month rolling capacity models to guide hiring, onboarding, shrinkage allocations, and budget planning Conduct scenario modeling and risk analysis for business changes, product launches, and operational pivots Oversee agent schedule creation and optimization against interval-level demand, staff preferences, labor laws, and shift flexibility Lead Real-Time Analysts managing intra-day performance, shrinkage, adherence, and queue dynamics Establish processes for PTO management, training allocation, dynamic offline time, and overtime deployment Design and deliver executive-level WFM dashboards tracking forecasting, occupancy, adherence, cost per contact, and SLA KPIs Use advanced analytics to identify bottlenecks, handle-time anomalies, and automation opportunities Own selection, optimization, and continuous improvement of WFM platforms and integrations Manage, mentor, and develop WFM Analysts, Data Analysts, and Real-Time Coordinators Establish team KPIs, operational standards, and career development pathways Conduct 1:1s, performance evaluations, and skill-building sessions Unify internal and outsourced BPO operations through SLA governance, capacity models, and automated scheduling workflows Improve forecasting accuracy, agent occupancy, labor spend, service levels, CSAT, and operational profitability Requirements 7+ years of dedicated Workforce Management experience in a high-volume omni-channel CX/Contact Center environment At least 3+ years in a senior manager or leadership role directly managing WFM teams Advanced hands-on proficiency with enterprise WFM platforms such as Nice CXone, Verint, or Assembled Proficiency with CRM/CCaaS tools such as Zendesk, Salesforce, or Talkdesk Ability to convert complex datasets into operational strategies Experience mentoring and developing WFM team members Ability to translate WFM technicalities into business impacts for FP&A and executive leadership Ability to thrive in high-growth, changing environments with shifting volume dynamics Proven track record of hiring, developing, and retaining high-performing WFM and analytical talent Bachelor's degree in Business Administration, Data Analytics, Statistics, or equivalent operational experience preferred Core Competencies Demonstrates expertise in Workforce Management, including advanced proficiency with WFM platforms and the ability to develop and optimise multi-channel forecasting models. Proven leadership in managing and mentoring teams while driving operational efficiency and strategic decision-making. Highest-signal resume keywords Workforce Management Experience WFM Platform Proficiency Team Leadership and Development Data Analysis and Strategy Conversion Forecasting and Capacity Modeling ATS Optimization Keywords Hard Skills Multi-Channel Forecasting Models Capacity Modeling Scenario Modeling Operational Analysis KPI Tracking Data Analytics Performance Management PTO Management Budget Planning Automation Opportunities Soft Skills Mentoring Team Development Communication Adaptability Problem-Solving Industry Keywords Contact Center CX BPO Operations SLA Governance High-Volume Environments Tools & Technologies Nice CXone Verint Assembled Zendesk Salesforce Talkdesk
CreatorIQ is the operating system for creator-led growth trusted by more than 1,300 global brands and agencies. We're on a mission to make businesses more human, and humans more impactful. We operate by our values - be intentional, pursue excellence every day, embrace the journey together, and be a good human - every day. CreatorIQ has earned the title of best companies to work for in multiple programs, including BuiltIn LA and NY. It's been named a Fastest-Growing Company in North America on the Deloitte Technology Fast 500 for four years, was named a leader in IDC MarketScape: Worldwide Influencer Marketing Platforms for Large Enterprises in 2025, was named a Leader by The Forrester New Wave : Influencer Marketing Solutions, and has been consistently recognized by G2 as a Leader, and is rated 5 stars on Influencer MarketingHub. We operate in a flexible work model that combines both in-person and remote work to boost collaboration, enhance innovation, and adapt to individual work styles. We're seeking passionate, innovative minds to join our journey. Be a part of our dynamic team and let's transform the industry together! Manager, Customer Success As our EMEA Customer Success organization continues to grow, we're looking for an experienced, people-first leader to help scale a high-performing team and drive exceptional customer outcomes. As Manager, Customer Success, you'll lead a team of Customer Success Professionals responsible for helping enterprise customers maximize the value of the CreatorIQ platform. You'll empower your team through coaching, mentorship, and strategic leadership while ensuring exceptional customer experiences, strong retention outcomes, and operational excellence. You'll partner closely with Sales, Product, Professional Services, and Support teams to drive customer success at scale, champion AI-powered efficiencies, and foster a culture of accountability, collaboration, and continuous improvement. Location: London, UK (Hybrid, 3 days per week in office) Travel: Approximately 20% travel across EMEA customer locations. In this role, you'll get to: Lead, coach, and develop a team of approximately 5-6 Customer Success Professionals, fostering a high-performance and customer-centric culture. Partner with team members on strategic customer engagements, executive business reviews, renewal discussions, and complex customer escalations. Drive retention, adoption, and growth outcomes by helping customers achieve measurable business value from the CreatorIQ platform. Own team forecasting, risk management, account health reviews, and operational processes to ensure consistent execution and visibility across the customer lifecycle. Collaborate cross-functionally with Sales, Product, Professional Services, and Support teams while identifying opportunities to leverage AI and automation to improve team productivity and customer outcomes. Who you are and what you'll need for this position 5+ years of experience in Enterprise Customer Success, Account Management, or a related customer-facing SaaS role, with previous people leadership experience. Proven ability to coach, mentor, and develop Customer Success professionals while building trust and driving team performance. Experience managing enterprise customer relationships, leading executive-level conversations, and partnering with senior stakeholders across complex organizations. Demonstrated success driving customer adoption, retention, renewals, and expansion, with strong commercial acumen and a customer-first mindset. Experience managing customer escalations and collaborating effectively across Sales, Product, Professional Services, and Support teams. Proficiency with CRM platforms (Salesforce preferred) and strong operational skills related to forecasting, pipeline management, and risk mitigation. Excellent communication, presentation, and stakeholder management skills. Experience within the influencer marketing, creator economy, social media technology, MarTech, or adjacent SaaS industries is strongly preferred. Comfortable leveraging AI tools to drive productivity, generate customer insights, and improve team effectiveness. What you will get from us: People: work with talented, collaborative, and friendly people who love what they do. Guidance: utilize our learning platform to fully get the training and tools you'll need to become successful here from your first day with us. Work/life harmony: 25 days vacation, floating and set holidays, wellness allowance, and paid parental leave. Stock options as part of our equity-sharing program. Healthcare coverage, encompassing mental health, physical therapies, dental, vision, cancer coverage, and more. Comprehensive perks program providing stipends for wellness, cell phone and internet, home office setup, mental wellness, professional development, plus occasional company-funded meal opportunities throughout the year. Who we are: CreatorIQ is the operating system for creator-led growth. Trusted by more than 1,300 global brands and agencies-including Burson, Delta Air Lines, Google, LVMH, Nestlé, and Sephora-CreatorIQ unifies creator marketing across paid, owned, earned, commerce, and community into one seamless, enterprise-grade ecosystem. With industry-leading intelligence infrastructure, rigorous compliance and security standards, and integrations with Meta, Snapchat, TikTok, YouTube, and more, CreatorIQ empowers brands and agencies to harness the creator economy as a strategic growth engine. CreatorIQ is a global company headquartered in Los Angeles with offices in Austin, New York, San Francisco, London, Manila, and Warsaw. Learn more at and follow us on LinkedIn and Instagram. At CreatorIQ, we believe that diversity is the key to unlocking our full potential. We are committed to fostering an inclusive, equitable, and empowering work environment where everyone can thrive, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic that makes us unique. By embracing our core values of being intentional, pursuing excellence every day, embracing the journey together, being a good human, and staying focused on what's important, we create an atmosphere that promotes collaboration and growth. Join us to celebrate differences, innovate together, and be a part of a business that is disrupting the marketing industry. Compensation, Benefits and Beyond: We understand that a comprehensive benefits package plays a significant role in your overall compensation. To gain more insight into the various components of our total compensation, we invite you to review our benefits and perks. AI Transparency Notice We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications and note taking during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please refer to our Global Candidate Privacy Notice. Compensation: £80K - £105K Offers Equity Offers Bonus £80K - £105K Offers Equity Offers Bonus
Aug 24, 2026
Full time
CreatorIQ is the operating system for creator-led growth trusted by more than 1,300 global brands and agencies. We're on a mission to make businesses more human, and humans more impactful. We operate by our values - be intentional, pursue excellence every day, embrace the journey together, and be a good human - every day. CreatorIQ has earned the title of best companies to work for in multiple programs, including BuiltIn LA and NY. It's been named a Fastest-Growing Company in North America on the Deloitte Technology Fast 500 for four years, was named a leader in IDC MarketScape: Worldwide Influencer Marketing Platforms for Large Enterprises in 2025, was named a Leader by The Forrester New Wave : Influencer Marketing Solutions, and has been consistently recognized by G2 as a Leader, and is rated 5 stars on Influencer MarketingHub. We operate in a flexible work model that combines both in-person and remote work to boost collaboration, enhance innovation, and adapt to individual work styles. We're seeking passionate, innovative minds to join our journey. Be a part of our dynamic team and let's transform the industry together! Manager, Customer Success As our EMEA Customer Success organization continues to grow, we're looking for an experienced, people-first leader to help scale a high-performing team and drive exceptional customer outcomes. As Manager, Customer Success, you'll lead a team of Customer Success Professionals responsible for helping enterprise customers maximize the value of the CreatorIQ platform. You'll empower your team through coaching, mentorship, and strategic leadership while ensuring exceptional customer experiences, strong retention outcomes, and operational excellence. You'll partner closely with Sales, Product, Professional Services, and Support teams to drive customer success at scale, champion AI-powered efficiencies, and foster a culture of accountability, collaboration, and continuous improvement. Location: London, UK (Hybrid, 3 days per week in office) Travel: Approximately 20% travel across EMEA customer locations. In this role, you'll get to: Lead, coach, and develop a team of approximately 5-6 Customer Success Professionals, fostering a high-performance and customer-centric culture. Partner with team members on strategic customer engagements, executive business reviews, renewal discussions, and complex customer escalations. Drive retention, adoption, and growth outcomes by helping customers achieve measurable business value from the CreatorIQ platform. Own team forecasting, risk management, account health reviews, and operational processes to ensure consistent execution and visibility across the customer lifecycle. Collaborate cross-functionally with Sales, Product, Professional Services, and Support teams while identifying opportunities to leverage AI and automation to improve team productivity and customer outcomes. Who you are and what you'll need for this position 5+ years of experience in Enterprise Customer Success, Account Management, or a related customer-facing SaaS role, with previous people leadership experience. Proven ability to coach, mentor, and develop Customer Success professionals while building trust and driving team performance. Experience managing enterprise customer relationships, leading executive-level conversations, and partnering with senior stakeholders across complex organizations. Demonstrated success driving customer adoption, retention, renewals, and expansion, with strong commercial acumen and a customer-first mindset. Experience managing customer escalations and collaborating effectively across Sales, Product, Professional Services, and Support teams. Proficiency with CRM platforms (Salesforce preferred) and strong operational skills related to forecasting, pipeline management, and risk mitigation. Excellent communication, presentation, and stakeholder management skills. Experience within the influencer marketing, creator economy, social media technology, MarTech, or adjacent SaaS industries is strongly preferred. Comfortable leveraging AI tools to drive productivity, generate customer insights, and improve team effectiveness. What you will get from us: People: work with talented, collaborative, and friendly people who love what they do. Guidance: utilize our learning platform to fully get the training and tools you'll need to become successful here from your first day with us. Work/life harmony: 25 days vacation, floating and set holidays, wellness allowance, and paid parental leave. Stock options as part of our equity-sharing program. Healthcare coverage, encompassing mental health, physical therapies, dental, vision, cancer coverage, and more. Comprehensive perks program providing stipends for wellness, cell phone and internet, home office setup, mental wellness, professional development, plus occasional company-funded meal opportunities throughout the year. Who we are: CreatorIQ is the operating system for creator-led growth. Trusted by more than 1,300 global brands and agencies-including Burson, Delta Air Lines, Google, LVMH, Nestlé, and Sephora-CreatorIQ unifies creator marketing across paid, owned, earned, commerce, and community into one seamless, enterprise-grade ecosystem. With industry-leading intelligence infrastructure, rigorous compliance and security standards, and integrations with Meta, Snapchat, TikTok, YouTube, and more, CreatorIQ empowers brands and agencies to harness the creator economy as a strategic growth engine. CreatorIQ is a global company headquartered in Los Angeles with offices in Austin, New York, San Francisco, London, Manila, and Warsaw. Learn more at and follow us on LinkedIn and Instagram. At CreatorIQ, we believe that diversity is the key to unlocking our full potential. We are committed to fostering an inclusive, equitable, and empowering work environment where everyone can thrive, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic that makes us unique. By embracing our core values of being intentional, pursuing excellence every day, embracing the journey together, being a good human, and staying focused on what's important, we create an atmosphere that promotes collaboration and growth. Join us to celebrate differences, innovate together, and be a part of a business that is disrupting the marketing industry. Compensation, Benefits and Beyond: We understand that a comprehensive benefits package plays a significant role in your overall compensation. To gain more insight into the various components of our total compensation, we invite you to review our benefits and perks. AI Transparency Notice We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications and note taking during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please refer to our Global Candidate Privacy Notice. Compensation: £80K - £105K Offers Equity Offers Bonus £80K - £105K Offers Equity Offers Bonus
About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide - including Brex, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero to one ideas into real products, and you "get stuff done" end to end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. About the Team The Financial Crime Compliance (FCC) team at Airwallex is a strategically vital function operating under a clear Three Lines of Defence model. As the independent second line, FCC owns the global AML/CTF programme, sanctions framework, risk assessment methodology, and governance infrastructure across all global entities. As Airwallex scales into new markets and deepens its engagement with global regulatory bodies, we are building a world class compliance organization capable of managing complex financial crime risks at scale. This is an environment where you will tackle high impact challenges, shape global fintech risk strategies, and help establish foundations for long term growth. What you'll do As Manager, FCC Monitoring & Testing, EMEA you will shape and scale Airwallex's global financial crime compliance monitoring and testing framework, establishing a rigorous, data driven second line assurance function. You will independently validate the design and operating effectiveness of AML, Sanctions, and KYC/KYB controls across all production environments and establish a monitoring framework and associated metrics to support executive decisioning and ongoing maintenance of program and control operating effectiveness. You will work closely with the broader FCC organization, Product, Engineering, Operations, and regional leadership to turn testing insights into operational accountability, robust remediation, and a defensible compliance posture before global regulators and institutional banking partners. This role covers the APAC region (excluding China and Hong Kong) and is based in Singapore. In this role, you will be a key part of a global team, collaborating closely across regions to drive consistent FCC Monitoring & Testing standards. Responsibilities Contribute to the strategic development, execution, and continuous evolution of Airwallex's Global FCC Monitoring & Testing Programme, establishing robust, risk based testing methodologies and annual plans for independent second line assurance. Design comprehensive testing frameworks to validate core compliance controls across customer onboarding, periodic reviews, sanctions screening, transaction monitoring, and regulatory reporting workflows, ensuring coverage keeps pace with product and market expansion. Oversee the ongoing FCC monitoring program for APAC (excluding China and Hong Kong), including establishment of KPIs and operating effectiveness metrics. Advance the transition from traditional sample reviews toward continuous, data enabled assurance by leveraging data analytics, system logs, and automated testing scripts to evaluate compliance control performance at the population level. Oversee the independent validation of system encoded controls, including transaction monitoring thresholds, screening logic, and customer risk rating models, ensuring systems function as intended without logic drift or hidden control gaps. Translate complex testing outcomes and thematic trends into clear, decision useful reporting for executive leadership and governance forums, providing constructive challenge to stakeholders and tracking the root cause remediation of control deficiencies. Represent the FCC monitoring and testing function during regulatory examinations, internal or external audits, and banking partner reviews, confidently defending testing methodologies and control evidence. Who you are We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory. Minimum qualifications Bachelor's degree in Finance, Accounting, Law, Information Systems, Business Administration, or a related quantitative/analytical discipline. CAMS certification or an ICA International Diploma in Governance, Risk, and Compliance (or equivalent professional credential). 7+ years of experience within FCC quality assurance, compliance monitoring, internal audit, or a related second/third line control function inside a fintech, payments, or highly regulated banking environment. Strong technical knowledge of financial crime controls across transaction monitoring, sanctions/PEP screening, customer due diligence, and digital KYC/KYB workflows. Proven mastery of risk based testing methodologies, including scoping, sampling, design and operating effectiveness assessments, issue writing, and remediation validation. A high ownership, pragmatic approach, with excellent written communication and stakeholder management skills to challenge senior partners constructively and drive operational accountability. Preferred qualifications Advanced degree such as an MBA, Master's in Regulatory Compliance, Risk Management, or a related field. Professional assurance or audit certifications such as CAMS Audit, CISA, or CIA. Strong fintech and platforms experience, including exposure to cloud native, API driven, high growth global environments with significant cross border transaction volume. Strong data literacy, including comfort using SQL, Python, BI dashboards, or automated tools to support continuous control validation and population based testing. Experience partnering directly with Product, Data Science, and Engineering teams to validate automated rules, model driven controls, and rapid deployments within an agile product lifecycle. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
Aug 23, 2026
Full time
About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide - including Brex, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero to one ideas into real products, and you "get stuff done" end to end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. About the Team The Financial Crime Compliance (FCC) team at Airwallex is a strategically vital function operating under a clear Three Lines of Defence model. As the independent second line, FCC owns the global AML/CTF programme, sanctions framework, risk assessment methodology, and governance infrastructure across all global entities. As Airwallex scales into new markets and deepens its engagement with global regulatory bodies, we are building a world class compliance organization capable of managing complex financial crime risks at scale. This is an environment where you will tackle high impact challenges, shape global fintech risk strategies, and help establish foundations for long term growth. What you'll do As Manager, FCC Monitoring & Testing, EMEA you will shape and scale Airwallex's global financial crime compliance monitoring and testing framework, establishing a rigorous, data driven second line assurance function. You will independently validate the design and operating effectiveness of AML, Sanctions, and KYC/KYB controls across all production environments and establish a monitoring framework and associated metrics to support executive decisioning and ongoing maintenance of program and control operating effectiveness. You will work closely with the broader FCC organization, Product, Engineering, Operations, and regional leadership to turn testing insights into operational accountability, robust remediation, and a defensible compliance posture before global regulators and institutional banking partners. This role covers the APAC region (excluding China and Hong Kong) and is based in Singapore. In this role, you will be a key part of a global team, collaborating closely across regions to drive consistent FCC Monitoring & Testing standards. Responsibilities Contribute to the strategic development, execution, and continuous evolution of Airwallex's Global FCC Monitoring & Testing Programme, establishing robust, risk based testing methodologies and annual plans for independent second line assurance. Design comprehensive testing frameworks to validate core compliance controls across customer onboarding, periodic reviews, sanctions screening, transaction monitoring, and regulatory reporting workflows, ensuring coverage keeps pace with product and market expansion. Oversee the ongoing FCC monitoring program for APAC (excluding China and Hong Kong), including establishment of KPIs and operating effectiveness metrics. Advance the transition from traditional sample reviews toward continuous, data enabled assurance by leveraging data analytics, system logs, and automated testing scripts to evaluate compliance control performance at the population level. Oversee the independent validation of system encoded controls, including transaction monitoring thresholds, screening logic, and customer risk rating models, ensuring systems function as intended without logic drift or hidden control gaps. Translate complex testing outcomes and thematic trends into clear, decision useful reporting for executive leadership and governance forums, providing constructive challenge to stakeholders and tracking the root cause remediation of control deficiencies. Represent the FCC monitoring and testing function during regulatory examinations, internal or external audits, and banking partner reviews, confidently defending testing methodologies and control evidence. Who you are We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory. Minimum qualifications Bachelor's degree in Finance, Accounting, Law, Information Systems, Business Administration, or a related quantitative/analytical discipline. CAMS certification or an ICA International Diploma in Governance, Risk, and Compliance (or equivalent professional credential). 7+ years of experience within FCC quality assurance, compliance monitoring, internal audit, or a related second/third line control function inside a fintech, payments, or highly regulated banking environment. Strong technical knowledge of financial crime controls across transaction monitoring, sanctions/PEP screening, customer due diligence, and digital KYC/KYB workflows. Proven mastery of risk based testing methodologies, including scoping, sampling, design and operating effectiveness assessments, issue writing, and remediation validation. A high ownership, pragmatic approach, with excellent written communication and stakeholder management skills to challenge senior partners constructively and drive operational accountability. Preferred qualifications Advanced degree such as an MBA, Master's in Regulatory Compliance, Risk Management, or a related field. Professional assurance or audit certifications such as CAMS Audit, CISA, or CIA. Strong fintech and platforms experience, including exposure to cloud native, API driven, high growth global environments with significant cross border transaction volume. Strong data literacy, including comfort using SQL, Python, BI dashboards, or automated tools to support continuous control validation and population based testing. Experience partnering directly with Product, Data Science, and Engineering teams to validate automated rules, model driven controls, and rapid deployments within an agile product lifecycle. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
Incydr Sales SpecialistApplylocations: Great Britain - Londontime type: Full timeposted on: Posted Todayjob requisition id: R6506At Mimecast, we're redefining cybersecurity and leading the charge in human risk management. We protect businesses from evolving threats, and you'll be at the forefront. Every customer you bring on board builds something bigger - for them, for us, for our communities, and for your career. Simply put - when we grow, you grow.We set you up to win. Top-tier enablement, smart coaching, and real insights mean you'll smash quotas, not just hit them. You get the tools and knowledge to sell with confidence, turning complex sales cycles into closed deals.Your career path? It's yours to shape. Compelling commission, clear progression, and chances to lead, specialize, or pivot - you decide what's next. Here, success isn't just about the deals you close. It's about your progress, your influence, your impact.Mimecast is hiring an Incydr Sales Specialist to lead the charge in driving sales of the Incydr product Incydr Overview sales via new and expansion revenue while teaming with the core Mimecast sales teams within the local country. This is a unique opportunity to join an innovative, fast-growing team and make a significant impact on a key strategic growth area for the company.As an Incydr Sales Specialist, you'll focus on driving new and expansion revenue while working closely with Mimecast's core sales teams. You'll thrive in this role if you enjoy building relationships with key decision-makers and working collaboratively with cross-functional teams to deliver results.Ready to push boundaries and accelerate your career? Let's make it happen. About Mimecast Incydr The Incydr solution is a key strategic revenue growth lever for Mimecast, coming via the acquisition of Code42 in mid 2024. The solution is led and sold by an overlay sales team, teaming with the core Mimecast sales leaders and account executives. Incydr speeds the time to detect and respond to Insider Risks by delivering a fast, simple path to data loss detection, investigation and response. With our product, IncydrTM, security teams easily protect corporate data and reduce insider risk while fostering a collaborative and productive culture for employees. We're here to support organizations made up of people that move fast and think big. The ones who work together to solve hard problems and relentlessly pursue better. What You'll Do Develop and Grow Accounts: Build and manage accounts and key relationships, leveraging Mimecast's resources to drive sales execution. Introduce Incydr to Security Buyers: Use your expertise and connections to position Incydr with key stakeholders, including CISOs, IT Leaders, and Risk/Compliance professionals. Build and Maintain Strategic Partnerships: Establish relationships with business development and program teams within FSIs while understanding their business models and sales cycles. CRM Mastery: Maintain accurate and effective CRM hygiene in Salesforce and design impactful client campaigns. Product Demonstrations: Showcase the value of Incydr to clients, demonstrating how it helps address insider risks. Collaborate Across Teams: Partner with Account Executives, Sales Engineers, BDRs, Field Marketing, and Channel Account Managers to exceed sales targets. Drive Privacy and Security Compliance: Ensure all activities align with Mimecast's strict privacy and security policies, protecting sensitive information. What You'll Bring Enterprise SaaS Sales Experience: Proven track record of selling SaaS solutions to mid-market and enterprise customers. Cybersecurity Knowledge: Familiarity with the cybersecurity landscape and experience selling security solutions. Proven Sales Success: A history of exceeding booking and revenue targets, with experience engaging senior-level decision-makers (e.g., CIOs, CISOs). Communication Skills: Exceptional oral and written communication skills, with the ability to negotiate complex deals and overcome objections. Adaptability: Success in a fast-paced, high-growth environment with a collaborative and problem-solving mindset. Salesforce Proficiency: Strong working knowledge of Salesforce and other sales tools. The on-target earnings (OTE) range for this position is £128,000-£192,000 (OTE) plus benefits. This range represents the minimum and maximum new hire compensation for this role. The position may also be eligible for incentive plans and additional benefits, in accordance with company policy and local regulations. Our salary ranges are determined by role, level, and location with individual compensation also dependent on factors such as qualifications, experience, and skills. Final offers will reflect these considerations and may vary accordingly. Belonging at Mimecast Cybersecurity is a community effort. That's why we're committed to building an inclusive, diverse community that celebrates and welcomes everyone - unless they're a cybercriminal, of course.We're proud to be an Equal Opportunity and Affirmative Action Employer, and we'd encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won't affect your application. Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.
Aug 23, 2026
Full time
Incydr Sales SpecialistApplylocations: Great Britain - Londontime type: Full timeposted on: Posted Todayjob requisition id: R6506At Mimecast, we're redefining cybersecurity and leading the charge in human risk management. We protect businesses from evolving threats, and you'll be at the forefront. Every customer you bring on board builds something bigger - for them, for us, for our communities, and for your career. Simply put - when we grow, you grow.We set you up to win. Top-tier enablement, smart coaching, and real insights mean you'll smash quotas, not just hit them. You get the tools and knowledge to sell with confidence, turning complex sales cycles into closed deals.Your career path? It's yours to shape. Compelling commission, clear progression, and chances to lead, specialize, or pivot - you decide what's next. Here, success isn't just about the deals you close. It's about your progress, your influence, your impact.Mimecast is hiring an Incydr Sales Specialist to lead the charge in driving sales of the Incydr product Incydr Overview sales via new and expansion revenue while teaming with the core Mimecast sales teams within the local country. This is a unique opportunity to join an innovative, fast-growing team and make a significant impact on a key strategic growth area for the company.As an Incydr Sales Specialist, you'll focus on driving new and expansion revenue while working closely with Mimecast's core sales teams. You'll thrive in this role if you enjoy building relationships with key decision-makers and working collaboratively with cross-functional teams to deliver results.Ready to push boundaries and accelerate your career? Let's make it happen. About Mimecast Incydr The Incydr solution is a key strategic revenue growth lever for Mimecast, coming via the acquisition of Code42 in mid 2024. The solution is led and sold by an overlay sales team, teaming with the core Mimecast sales leaders and account executives. Incydr speeds the time to detect and respond to Insider Risks by delivering a fast, simple path to data loss detection, investigation and response. With our product, IncydrTM, security teams easily protect corporate data and reduce insider risk while fostering a collaborative and productive culture for employees. We're here to support organizations made up of people that move fast and think big. The ones who work together to solve hard problems and relentlessly pursue better. What You'll Do Develop and Grow Accounts: Build and manage accounts and key relationships, leveraging Mimecast's resources to drive sales execution. Introduce Incydr to Security Buyers: Use your expertise and connections to position Incydr with key stakeholders, including CISOs, IT Leaders, and Risk/Compliance professionals. Build and Maintain Strategic Partnerships: Establish relationships with business development and program teams within FSIs while understanding their business models and sales cycles. CRM Mastery: Maintain accurate and effective CRM hygiene in Salesforce and design impactful client campaigns. Product Demonstrations: Showcase the value of Incydr to clients, demonstrating how it helps address insider risks. Collaborate Across Teams: Partner with Account Executives, Sales Engineers, BDRs, Field Marketing, and Channel Account Managers to exceed sales targets. Drive Privacy and Security Compliance: Ensure all activities align with Mimecast's strict privacy and security policies, protecting sensitive information. What You'll Bring Enterprise SaaS Sales Experience: Proven track record of selling SaaS solutions to mid-market and enterprise customers. Cybersecurity Knowledge: Familiarity with the cybersecurity landscape and experience selling security solutions. Proven Sales Success: A history of exceeding booking and revenue targets, with experience engaging senior-level decision-makers (e.g., CIOs, CISOs). Communication Skills: Exceptional oral and written communication skills, with the ability to negotiate complex deals and overcome objections. Adaptability: Success in a fast-paced, high-growth environment with a collaborative and problem-solving mindset. Salesforce Proficiency: Strong working knowledge of Salesforce and other sales tools. The on-target earnings (OTE) range for this position is £128,000-£192,000 (OTE) plus benefits. This range represents the minimum and maximum new hire compensation for this role. The position may also be eligible for incentive plans and additional benefits, in accordance with company policy and local regulations. Our salary ranges are determined by role, level, and location with individual compensation also dependent on factors such as qualifications, experience, and skills. Final offers will reflect these considerations and may vary accordingly. Belonging at Mimecast Cybersecurity is a community effort. That's why we're committed to building an inclusive, diverse community that celebrates and welcomes everyone - unless they're a cybercriminal, of course.We're proud to be an Equal Opportunity and Affirmative Action Employer, and we'd encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won't affect your application. Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.
GROW WITH US: Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience. We'd love for you to team up with us to "innovate every day," put "people first," and take the "no-shortcuts" approach that has propelled us to become a leader in the diabetes technology industry.STAY AWESOME: Tandem Diabetes Care is proud to manufacture and sell the Tandem Mobi system and t:slim X2 insulin pump with Control-IQ+ technology - an advanced predictive algorithm that automates insulin delivery. But we're so much more than that. Our company's human-centered approach to design, development, and support delivers innovative products and services for people who use insulin. Because many of our own team members live with type 1 diabetes, or have a loved one impacted by diabetes, the work is personal, and we are committed to the cause. Learn more at tandemdiabetes.comA DAY IN THE LIFE:As Senior Manager, Customer Care Operations, you'll provide strategic leadership across international customer care operations, driving service excellence, operational performance, and customer satisfaction across multiple regions.In this role, you will:Lead the overall International Customer Care Operations strategy, ensuring consistent delivery of outstanding customer experiences across all markets.Build and develop scalable customer service and support capabilities that support business growth and evolving customer needs.Lead and inspire teams responsible for customer service, order management support, country lead coordination, business systems, renewals, analytics, and continuous improvement.Partner closely with Commercial, Operations, Supply Chain, IT, Quality, Regulatory, Finance, and Country teams to deliver seamless customer experiences.Establish and monitor customer experience metrics and performance dashboards, including service levels, customer satisfaction, NPS, complaint trends, first-contact resolution, response times, and operational efficiency indicators.Drive continuous improvement initiatives using Lean principles and data-driven insights to optimise processes and enhance customer outcomes.Lead governance and optimisation of customer service procedures across regions, ensuring compliance, consistency, and operational effectiveness.Define service standards across phone, email, digital, and other customer support channels to ensure high-quality, timely customer interactions.Develop and implement customer operations strategies that support recurring deliveries, renewals, contract fulfilment, and long-term service continuity.Build strong partnerships with Commercial and Finance teams to ensure operational activities are customer-centric, financially sound, and aligned to business objectives.Champion Voice of the Customer initiatives by analysing customer feedback, complaints, survey results, frontline insights, and operational trends to identify improvement opportunities.Lead root-cause analysis efforts for recurring customer issues and implement sustainable corrective actions.Drive customer journey improvement initiatives in partnership with Country Leads and regional stakeholders.Own business processes supporting CRM, ERP, Genesys, and other customer support platforms, partnering with IT teams to deliver automation and system enhancements.Provide strategic oversight of Customer Care Training to ensure operational readiness, standardised processes, knowledge management, and quality monitoring.Support successful product launches by ensuring customer care teams are prepared through effective training, planning, documentation, staffing, and systems readiness.Develop executive-level reporting and analytics that provide actionable insights into customer interactions, operational performance, and service effectiveness.Lead customer renewal programmes across eligible markets, working closely with Country Managers and Commercial teams to maximise customer retention and long-term success.Establish accountability for end-to-end customer lifecycle execution, ensuring fulfilment commitments, shipment continuity, renewals, and service delivery are effectively managed.Location: This role can be based in the UK or Switzerland and will require travel to our customer centre in Porto.YOU'RE AWESOME AT:We're looking for someone who brings a combination of strategic leadership, operational expertise, and customer passion, including:Bachelor's degree or equivalent combination of education and relevant experience.Significant experience leading customer-facing operations within a highly regulated industry.Experience managing customer service, sales support, order processing, technical support, or contact centre functions.Proven success leading large-scale operational improvements, service transformation initiatives, and cross-functional programmes.Strong knowledge of customer service operations, workforce management, quality monitoring, performance metrics, and vendor management.Experience working with Salesforce CRM, contact centre technologies, cloud-based telephony, ERP systems, and customer support platforms.Strong analytical skills with the ability to translate data into meaningful business insights and recommendations.Demonstrated success building relationships and influencing stakeholders across multiple functions and regions.Knowledge of healthcare, medical device, or other regulated environments is highly desirable.Experience managing third-party customer service vendors or BPO partners is advantageous.Experience supporting complaint handling processes and quality recordkeeping is beneficial.Fluency in English is required; additional language skills are advantageous.Ability to travel internationally up to 25%.WHAT'S IN IT FOR YOU?This is an opportunity to make a meaningful impact in a growing global MedTech organisation committed to improving lives. You'll work in a collaborative, innovative environment where your ideas and expertise will help shape customer experiences across international markets.You'll enjoy:The opportunity to influence strategy and drive meaningful change at a global scale.A highly collaborative environment with talented colleagues across multiple functions and regions.Exposure to cutting-edge healthcare technology and innovative customer solutions.The autonomy to lead transformational initiatives and deliver measurable business impact.The chance to develop teams, build capabilities, and contribute to the future growth of the organisation.WHY YOU'LL LOVE WORKING HERE:At Tandem, we believe joy fuels excellence. That's why we've built a workplace that celebrates your achievements and supports your well-being. Our team thrives on pushing boundaries and fostering growth, all while maintaining a spirit of fun and camaraderie. This is just one of the ways we stay awesome!BE YOU, WITH US!We embrace the value that every single one of us brings to the table. But sometimes we forget that when we don't meet 100% of a job description's criteria - maybe you're feeling that way right now? We encourage you to apply anyway. Because we want you to be you, with us.Tandem is firmly committed to being an equal opportunity employer and does not discriminate on the basis of age, disability, sex, race, religion or belief, gender identity or expression, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organization, and we welcome applications from a wide range of candidates. Selection for roles will be based on individual merit alone.REFERRALS:We love a good referral! If you know someone who would be a great fit for this position, please share!Make a move that matters. Join Tandem Diabetes Care, where we're turning challenges into triumphs every day and where your talents will help shape a healthier, happier tomorrow.
Aug 23, 2026
Full time
GROW WITH US: Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience. We'd love for you to team up with us to "innovate every day," put "people first," and take the "no-shortcuts" approach that has propelled us to become a leader in the diabetes technology industry.STAY AWESOME: Tandem Diabetes Care is proud to manufacture and sell the Tandem Mobi system and t:slim X2 insulin pump with Control-IQ+ technology - an advanced predictive algorithm that automates insulin delivery. But we're so much more than that. Our company's human-centered approach to design, development, and support delivers innovative products and services for people who use insulin. Because many of our own team members live with type 1 diabetes, or have a loved one impacted by diabetes, the work is personal, and we are committed to the cause. Learn more at tandemdiabetes.comA DAY IN THE LIFE:As Senior Manager, Customer Care Operations, you'll provide strategic leadership across international customer care operations, driving service excellence, operational performance, and customer satisfaction across multiple regions.In this role, you will:Lead the overall International Customer Care Operations strategy, ensuring consistent delivery of outstanding customer experiences across all markets.Build and develop scalable customer service and support capabilities that support business growth and evolving customer needs.Lead and inspire teams responsible for customer service, order management support, country lead coordination, business systems, renewals, analytics, and continuous improvement.Partner closely with Commercial, Operations, Supply Chain, IT, Quality, Regulatory, Finance, and Country teams to deliver seamless customer experiences.Establish and monitor customer experience metrics and performance dashboards, including service levels, customer satisfaction, NPS, complaint trends, first-contact resolution, response times, and operational efficiency indicators.Drive continuous improvement initiatives using Lean principles and data-driven insights to optimise processes and enhance customer outcomes.Lead governance and optimisation of customer service procedures across regions, ensuring compliance, consistency, and operational effectiveness.Define service standards across phone, email, digital, and other customer support channels to ensure high-quality, timely customer interactions.Develop and implement customer operations strategies that support recurring deliveries, renewals, contract fulfilment, and long-term service continuity.Build strong partnerships with Commercial and Finance teams to ensure operational activities are customer-centric, financially sound, and aligned to business objectives.Champion Voice of the Customer initiatives by analysing customer feedback, complaints, survey results, frontline insights, and operational trends to identify improvement opportunities.Lead root-cause analysis efforts for recurring customer issues and implement sustainable corrective actions.Drive customer journey improvement initiatives in partnership with Country Leads and regional stakeholders.Own business processes supporting CRM, ERP, Genesys, and other customer support platforms, partnering with IT teams to deliver automation and system enhancements.Provide strategic oversight of Customer Care Training to ensure operational readiness, standardised processes, knowledge management, and quality monitoring.Support successful product launches by ensuring customer care teams are prepared through effective training, planning, documentation, staffing, and systems readiness.Develop executive-level reporting and analytics that provide actionable insights into customer interactions, operational performance, and service effectiveness.Lead customer renewal programmes across eligible markets, working closely with Country Managers and Commercial teams to maximise customer retention and long-term success.Establish accountability for end-to-end customer lifecycle execution, ensuring fulfilment commitments, shipment continuity, renewals, and service delivery are effectively managed.Location: This role can be based in the UK or Switzerland and will require travel to our customer centre in Porto.YOU'RE AWESOME AT:We're looking for someone who brings a combination of strategic leadership, operational expertise, and customer passion, including:Bachelor's degree or equivalent combination of education and relevant experience.Significant experience leading customer-facing operations within a highly regulated industry.Experience managing customer service, sales support, order processing, technical support, or contact centre functions.Proven success leading large-scale operational improvements, service transformation initiatives, and cross-functional programmes.Strong knowledge of customer service operations, workforce management, quality monitoring, performance metrics, and vendor management.Experience working with Salesforce CRM, contact centre technologies, cloud-based telephony, ERP systems, and customer support platforms.Strong analytical skills with the ability to translate data into meaningful business insights and recommendations.Demonstrated success building relationships and influencing stakeholders across multiple functions and regions.Knowledge of healthcare, medical device, or other regulated environments is highly desirable.Experience managing third-party customer service vendors or BPO partners is advantageous.Experience supporting complaint handling processes and quality recordkeeping is beneficial.Fluency in English is required; additional language skills are advantageous.Ability to travel internationally up to 25%.WHAT'S IN IT FOR YOU?This is an opportunity to make a meaningful impact in a growing global MedTech organisation committed to improving lives. You'll work in a collaborative, innovative environment where your ideas and expertise will help shape customer experiences across international markets.You'll enjoy:The opportunity to influence strategy and drive meaningful change at a global scale.A highly collaborative environment with talented colleagues across multiple functions and regions.Exposure to cutting-edge healthcare technology and innovative customer solutions.The autonomy to lead transformational initiatives and deliver measurable business impact.The chance to develop teams, build capabilities, and contribute to the future growth of the organisation.WHY YOU'LL LOVE WORKING HERE:At Tandem, we believe joy fuels excellence. That's why we've built a workplace that celebrates your achievements and supports your well-being. Our team thrives on pushing boundaries and fostering growth, all while maintaining a spirit of fun and camaraderie. This is just one of the ways we stay awesome!BE YOU, WITH US!We embrace the value that every single one of us brings to the table. But sometimes we forget that when we don't meet 100% of a job description's criteria - maybe you're feeling that way right now? We encourage you to apply anyway. Because we want you to be you, with us.Tandem is firmly committed to being an equal opportunity employer and does not discriminate on the basis of age, disability, sex, race, religion or belief, gender identity or expression, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organization, and we welcome applications from a wide range of candidates. Selection for roles will be based on individual merit alone.REFERRALS:We love a good referral! If you know someone who would be a great fit for this position, please share!Make a move that matters. Join Tandem Diabetes Care, where we're turning challenges into triumphs every day and where your talents will help shape a healthier, happier tomorrow.
Account Manager (1yr Fixed-Term Contract) - GFS South East of England Salary depending on experience Monday to Friday, 9am-5:30pm About Us At GFS, we power eCommerce delivery through smart, tech-driven logistics solutions. Our multi-carrier platform gives businesses a simpler, more flexible way to ship, track, and manage parcels across the UK and worldwide. We re proud to support a wide range of retailers, helping them reach more customers and deliver a seamless experience every time. GFS is part of ILG, a leading 3PL (third-party logistics provider) specialising in high-quality, people-led order fulfilment, forming part of a wider group capability across fulfilment and delivery services. As we continue to grow, we re looking for motivated people who want to be part of a fast-paced, customer-focused business where their ideas and impact really matter. About the Role A GFS Account Manager has overall responsibility for managing the collaborative relationships with our mid-tier customers. They are responsible for developing relationships and retaining customers, connecting with key business executives and stakeholders and scheduling regular business review meetings with customers. This is a field-based role (covering maternity leave), and you will be expected to spend a significant amount of time meeting customers out of the office and travelling. The territory mainly covers the South East of England, so you should be based in that region. A Northampton/Milton Keynes base would be preferred, but you would need to be prepared to travel anywhere in the South East of the UK. Main Areas of Responsibility - Managing a customer portfolio for mid-tier customers - Acting as the primary point of contact - Presentations to key customer contacts regarding GFS s products and services - Providing accurate status reports of existing accounts and new business opportunities within the corporate arena - Generation of new business sales from existing customer accounts through upselling and cross-selling - Manage, maintain and improve the customer's business profitability through commercial rate reviews and cost management - Acting as a liaison between customers and GFS Departments - Collaborate with the Sales team to support onboarding of new mid-tier customers - Meeting deadlines and achieving targets as set by your Manager - Ensuring that the customers within your remit adhere to payment terms - Maintain accurate records of customer interactions on HubSpot Experience & Skills Essential: - Account management skills with the ability to demonstrate working on high-level accounts - Commitment to excel - Proven track record in a sales / logistics environment - Excellent presentation and negotiation skills - Good organisational and time management skills - Tireless relationship builder - Problem-solving and critical thinking skills - Customer-Focused Solutions Experience - Negotiation Skills, Listening Skills, Communication Skills, Presentation Skills, Time Management Skills, Influential - Build and maintain strong, long-lasting customer relationships - Ability to negotiate contracts and close agreements to maximise profits - Prepare reports on account status - Assist with challenging client requests or issue escalations as needed - Exceptional verbal and written communication skills - Understanding of consumer behaviours and industry trends - Value-based selling skills - Extensive, accurate product knowledge - Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation Desirable: - Project Management Skills - Solid experience with CRM software (e.g. Salesforce, HubSpot) and MS Office Job Application Requirements - We welcome your application and look forward to considering you for this role. Please note the following important requirements for all applicants: - Right to Work in the UK & Basic DBS Check You must have the legal right to work in the UK (we are not able to sponsor you). If successful, you will also need to pass a Basic Disclosure and Barring Service (DBS) check before starting employment. We use a third-party checking service for each of these, so you will need to provide them with relevant information if offered a role with us. - References - We reserve the right to request two or more references to cover the past five years of your employment history. Please ensure you can provide accurate contact details for each of your referees. - English Language You must be able to work in English, enough to fully understand spoken and written work instructions, follow health and safety guidance and participate in discussions with your manager or colleagues. If you meet the role requirements, as well as the above, and are ready to take the next step in your career, we encourage you to apply. Please be aware, we will be considering applications as we receive them and arranging interviews accordingly. Depending on the volume of applications we receive, we may close this advert ahead of the advertised closing date.
Aug 22, 2026
Full time
Account Manager (1yr Fixed-Term Contract) - GFS South East of England Salary depending on experience Monday to Friday, 9am-5:30pm About Us At GFS, we power eCommerce delivery through smart, tech-driven logistics solutions. Our multi-carrier platform gives businesses a simpler, more flexible way to ship, track, and manage parcels across the UK and worldwide. We re proud to support a wide range of retailers, helping them reach more customers and deliver a seamless experience every time. GFS is part of ILG, a leading 3PL (third-party logistics provider) specialising in high-quality, people-led order fulfilment, forming part of a wider group capability across fulfilment and delivery services. As we continue to grow, we re looking for motivated people who want to be part of a fast-paced, customer-focused business where their ideas and impact really matter. About the Role A GFS Account Manager has overall responsibility for managing the collaborative relationships with our mid-tier customers. They are responsible for developing relationships and retaining customers, connecting with key business executives and stakeholders and scheduling regular business review meetings with customers. This is a field-based role (covering maternity leave), and you will be expected to spend a significant amount of time meeting customers out of the office and travelling. The territory mainly covers the South East of England, so you should be based in that region. A Northampton/Milton Keynes base would be preferred, but you would need to be prepared to travel anywhere in the South East of the UK. Main Areas of Responsibility - Managing a customer portfolio for mid-tier customers - Acting as the primary point of contact - Presentations to key customer contacts regarding GFS s products and services - Providing accurate status reports of existing accounts and new business opportunities within the corporate arena - Generation of new business sales from existing customer accounts through upselling and cross-selling - Manage, maintain and improve the customer's business profitability through commercial rate reviews and cost management - Acting as a liaison between customers and GFS Departments - Collaborate with the Sales team to support onboarding of new mid-tier customers - Meeting deadlines and achieving targets as set by your Manager - Ensuring that the customers within your remit adhere to payment terms - Maintain accurate records of customer interactions on HubSpot Experience & Skills Essential: - Account management skills with the ability to demonstrate working on high-level accounts - Commitment to excel - Proven track record in a sales / logistics environment - Excellent presentation and negotiation skills - Good organisational and time management skills - Tireless relationship builder - Problem-solving and critical thinking skills - Customer-Focused Solutions Experience - Negotiation Skills, Listening Skills, Communication Skills, Presentation Skills, Time Management Skills, Influential - Build and maintain strong, long-lasting customer relationships - Ability to negotiate contracts and close agreements to maximise profits - Prepare reports on account status - Assist with challenging client requests or issue escalations as needed - Exceptional verbal and written communication skills - Understanding of consumer behaviours and industry trends - Value-based selling skills - Extensive, accurate product knowledge - Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation Desirable: - Project Management Skills - Solid experience with CRM software (e.g. Salesforce, HubSpot) and MS Office Job Application Requirements - We welcome your application and look forward to considering you for this role. Please note the following important requirements for all applicants: - Right to Work in the UK & Basic DBS Check You must have the legal right to work in the UK (we are not able to sponsor you). If successful, you will also need to pass a Basic Disclosure and Barring Service (DBS) check before starting employment. We use a third-party checking service for each of these, so you will need to provide them with relevant information if offered a role with us. - References - We reserve the right to request two or more references to cover the past five years of your employment history. Please ensure you can provide accurate contact details for each of your referees. - English Language You must be able to work in English, enough to fully understand spoken and written work instructions, follow health and safety guidance and participate in discussions with your manager or colleagues. If you meet the role requirements, as well as the above, and are ready to take the next step in your career, we encourage you to apply. Please be aware, we will be considering applications as we receive them and arranging interviews accordingly. Depending on the volume of applications we receive, we may close this advert ahead of the advertised closing date.
Opening We are looking for an Enterprise CSM to join our team at Didomi's London office as we help global brands improve their digital brands' performance, grow ad revenue, and reduce privacy compliance risk. You will support our whole suite of privacy products. In this role, you will own and grow a portfolio of enterprise-level accounts, manage senior client relationships, deliver new client training and product demos, support integration on client properties, work collaboratively with teams across the company to relay client feedback, and more. As the strategic lead for your enterprise accounts, you will act as the primary point of contact for key stakeholders, build long-term account plans that align our products to each client's commercial objectives, and coordinate cross functional resources to deliver against them. Job Responsibilities Own and manage assigned relationships within our growing portfolio of clients across the UK and Ireland Serve as the strategic lead for enterprise-level accounts, building tailored account plans, driving retention and growth, and managing senior and executive stakeholder relationships Lead regular business reviews for enterprise clients, tracking commercial outcomes against agreed objectives and identifying opportunities for expansion Provide world class service through a variety of activities, including new client trainings and walkthroughs, technical support, and business reviews Capture and share product feedback with our engineering and product teams Demonstrate an interest in gaining technical expertise related to our products and offerings Report to the client services team to establish and meet account management goals and objectives Interpret data insights from our platform to recommend improvements and changes that will yield positive results for clients Stay up to date with the changing landscape of data privacy regulations Qualifications Significant experience working in a client facing services role, ideally managing enterprise or strategic accounts Exceptional client management skills, including experience engaging senior and executive stakeholders Strong project management experience Ability to manage conflicting priorities and meet deadlines Demonstrates a high degree of initiative and ownership Exceptional written and verbal communication skills Ability to be flexible and adaptable in high intensity situations Enthusiasm for working in a cross cultural team with clients across multiple countries Basic understanding of digital advertising and operations Ability to understand technical concepts and components of digital websites Experience using complex datasets to track performance trends, identify anomalies, and determine root causes Experience running analyses and presenting insights back to clients in a clear and meaningful way (Nice to Have) Experience using client facing tools such as Zendesk, Slack, and HubSpot Experience using internal tools such as Salesforce, Planhat, and Jira Experience with JavaScript, HTML, and CSS (strongly encouraged) Customer facing experience with publishers or digital media companies Experience using AI productivity tools Recruitment Process HR Screen (15 minutes) Hiring Manager Interview with our Director, Customer Success United Kingdom (30 minutes) Interview with our VP of Client Services & Global Enterprise (30 minutes) Take home Case Study Case Study Presentation Final Interview with a Founder (30 minutes)
Aug 22, 2026
Full time
Opening We are looking for an Enterprise CSM to join our team at Didomi's London office as we help global brands improve their digital brands' performance, grow ad revenue, and reduce privacy compliance risk. You will support our whole suite of privacy products. In this role, you will own and grow a portfolio of enterprise-level accounts, manage senior client relationships, deliver new client training and product demos, support integration on client properties, work collaboratively with teams across the company to relay client feedback, and more. As the strategic lead for your enterprise accounts, you will act as the primary point of contact for key stakeholders, build long-term account plans that align our products to each client's commercial objectives, and coordinate cross functional resources to deliver against them. Job Responsibilities Own and manage assigned relationships within our growing portfolio of clients across the UK and Ireland Serve as the strategic lead for enterprise-level accounts, building tailored account plans, driving retention and growth, and managing senior and executive stakeholder relationships Lead regular business reviews for enterprise clients, tracking commercial outcomes against agreed objectives and identifying opportunities for expansion Provide world class service through a variety of activities, including new client trainings and walkthroughs, technical support, and business reviews Capture and share product feedback with our engineering and product teams Demonstrate an interest in gaining technical expertise related to our products and offerings Report to the client services team to establish and meet account management goals and objectives Interpret data insights from our platform to recommend improvements and changes that will yield positive results for clients Stay up to date with the changing landscape of data privacy regulations Qualifications Significant experience working in a client facing services role, ideally managing enterprise or strategic accounts Exceptional client management skills, including experience engaging senior and executive stakeholders Strong project management experience Ability to manage conflicting priorities and meet deadlines Demonstrates a high degree of initiative and ownership Exceptional written and verbal communication skills Ability to be flexible and adaptable in high intensity situations Enthusiasm for working in a cross cultural team with clients across multiple countries Basic understanding of digital advertising and operations Ability to understand technical concepts and components of digital websites Experience using complex datasets to track performance trends, identify anomalies, and determine root causes Experience running analyses and presenting insights back to clients in a clear and meaningful way (Nice to Have) Experience using client facing tools such as Zendesk, Slack, and HubSpot Experience using internal tools such as Salesforce, Planhat, and Jira Experience with JavaScript, HTML, and CSS (strongly encouraged) Customer facing experience with publishers or digital media companies Experience using AI productivity tools Recruitment Process HR Screen (15 minutes) Hiring Manager Interview with our Director, Customer Success United Kingdom (30 minutes) Interview with our VP of Client Services & Global Enterprise (30 minutes) Take home Case Study Case Study Presentation Final Interview with a Founder (30 minutes)
You will need to login before you can apply for a job. View more categories View less categories Sector Human Resources Contract Type Permanent Hours Full Time We are seeking a London based Lead Employee Success (ES) Consultant to join our ES organization. This individual will partner closely with other ES teams, including ESBPs/other PC's, Employee Relations, People Services & Operations (PS&O), Compensation, Mobility, Recruiting, and Talent Development to coordinate, roll out and execute ES programs and initiatives that support the business needs of the organization. The role will primarily focus on supporting the more senior ES team members along with leading their own ES projects that deliver business value into the UK & Ireland team. This role will also provide specific support to managers and employees , including direct and specialized manager & employee support, coaching and enablement on a variety of ES topics and programs, including but not limited to, talent initiatives and programs, team dynamics, compensation data analysis, and audits and ad hoc analytics. The ideal candidate is one who is interested in making an impact at scale in one of the fastest growing companies and the industry; excels in a fast paced, high engagement environment; and is looking to work with a strong ES Organization. Responsibilities Act as a trusted advisor to business leaders, ensuring people strategies support business needs. Partner with leadership to drive organizational effectiveness and a high-performance culture. Partnering to support the business through transformation and change. Execute on continued reshaping, growth, acquisition, reorganization, etc Work directly with managers to resolve medium to complex issues. Give guidance, coaching, and support to resolve ambiguous situations and issues. Using business/country insights and best practices to influence, coach, enable and support people leaders and teams through complex ES topics. Serve as a project lead for ES programs, responsible for tracking project objectives, timelines, and communication plans by prioritizing responsibilities, and tracking and measuring to successful completion, sometimes organizing other members of the ESPC team to achieve objectives. Monitor and interpret trends and metrics around employee satisfaction, attrition and turnover, etc. Use HR analytic tools to make data-driven business decisions. Proactively understands what analysis needs to be done to provide a narrative to leaders on their overall org health and propose relevant ES activities. Support digital transformation efforts from ES operations , such as AI-driven recruitment and process automation. Partner with ES Operations team on knowledge transfer and resolving root cause service delivery issues that impact the employee and manager experience. Lead initiatives in partnership with COEs and PS&O peers to identify bodies of work that can be better done at scale through automation or revised processes and / or make recommendations when it is appropriate to align with with different teams. Mentor and onboard others across the ES organization and lead and coach them through initiatives. Applying HR knowledge specific to relevant country(ies) including Labour Relations, Works Councils and Unions (where applicable). Requirements and Key Skills Proven track record of AI fluency through designing and implementing AI enable process improvements. Demonstrated ability to support diverse, geographically dispersed, multicultural fast paced environment. Demonstrated ability to be a self-starter and proactive Comfort with ambiguity and proven change agency. Ability to develop effective relationships across all levels of the organization and with diverse client groups. Excellent verbal and written communication skills; must be a strong and succinct communicator. Ability to collect, assimilate, analyze and present data. Must have strong knowledge of Google Drive (Sheets and Slides) or other spreadsheet and presentations software; Workday and Salesforce a plus. Ability to take trends and data, boiling them down to presentable themes and connecting the dots . Ability to partner with COEs to design, build, and implement programs and processes to support business needs. Ability to deliver difficult feedback, coach leaders through difficult scenarios and facilitate team discussions. General knowledge of employment policies and practices Knowledge of staffing, compensation, and talent management best practices. Partner with the Labour relations, Compliance and Legal team to make sure Salesforce respects our Employment Legal obligations. Company About Us We're Salesforce, the Customer Company, inspiring the future of business with CRM + AI + Data + Trust + You. Leading with our core values, we help companies across every industry blaze new trails and connect with their customers in a whole new way with our AI CRM. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Our Commitment to Equality At Salesforce, our commitment to driving equality and greater business value does not waver. We're working with employees, partners, Trailblazers, and customers to move closer to equality for all. "We are our own greatest asset in making the changes needed for a more accessible workplace and world, empowering people with disabilities to gain meaningful employment and to feel the sense of belonging we all strive for. It starts in our own house, working to become the employer of choice for people with disabilities and attracting and retaining the best talent the world has to offer, in which accessibility plays a critical role." - Catherine Nichols VP Office of Accessibility, Salesforce We are a Disability Confident Scheme member Salesforce is proud to be part of the Disability Confident Scheme, supporting employers in recruiting and retaining talent with disabilities or long-term health conditions in the UK. We are committed to providing accommodations that best suits your needs for your interview; applicants can opt-in to the Schemeusing this accommodation form . Disability Inclusive Workplace At Salesforce, we strive to create a workplace that is inclusive and accessible for all. Discover ourDublin andLondon office accessibility guides that showcase Salesforce's commitment to customer success, trust-building, and equity. Our world-class programmes help employees thrive and perform their work without barriers. We provide various assistive tech devices (i.e., speech recognition software and screen readers), Neurodiversity Job coaching, mentoring and career development opportunities, workplace accommodations, and regular disability inclusion training to people leaders. Your wellbeing is also important outside the workplace. Our employee benefits in theUK andIreland support you and your family in all life stages. The Office of Accessibility Salesforce's Office of Accessibility provides dedicated support to ensure Salesforce employees have the right tools and resources to perform - and thrive - in the workplace. From the very start of the hiring process, we offer an inclusive work environment for all. For more on the Office of Accessibility, visitour webpage . Meet Our Equality Groups: Abilityforce Accessibility and disabilities inclusion is part of our commitment. We believe that everyone should benefit from our products, experiences, and culture. We can't do this alone, and we don't have all the answers. Abilityforce unites people with visible and invisible disabilities and their allies, treating a community of support and sense of belonging. Learn morehere ! Awards and Achievements The Valuable 500 :In December 2019 Salesforce joined The Valuable 500, a worldwide call for 500 of the most influential businesses to include disability on their leadership agenda and to end biased attitudes towards disability in business. ILOGlobal Business and Disability Network : Salesforce is a member of the ILO Global Business and Disability Network, aiming to create a global workforce culture that is respectful and welcoming of people with disabilities. Disability Equality Index Award UK 2024:TheDisability:IN DEI index documents the growing importance of disability data in global business culture. Companies use the information contained in these pages to benchmark their disability inclusive initiatives. In 2024, Salesforce achieved the top score of 100, showcasing our efforts to make our company the best place to work for People with Disabilities. Member ofBusiness Disability Forum :Salesforce has been regularly partnering with the UK leading business membership organization in disability inclusion.
Aug 22, 2026
Full time
You will need to login before you can apply for a job. View more categories View less categories Sector Human Resources Contract Type Permanent Hours Full Time We are seeking a London based Lead Employee Success (ES) Consultant to join our ES organization. This individual will partner closely with other ES teams, including ESBPs/other PC's, Employee Relations, People Services & Operations (PS&O), Compensation, Mobility, Recruiting, and Talent Development to coordinate, roll out and execute ES programs and initiatives that support the business needs of the organization. The role will primarily focus on supporting the more senior ES team members along with leading their own ES projects that deliver business value into the UK & Ireland team. This role will also provide specific support to managers and employees , including direct and specialized manager & employee support, coaching and enablement on a variety of ES topics and programs, including but not limited to, talent initiatives and programs, team dynamics, compensation data analysis, and audits and ad hoc analytics. The ideal candidate is one who is interested in making an impact at scale in one of the fastest growing companies and the industry; excels in a fast paced, high engagement environment; and is looking to work with a strong ES Organization. Responsibilities Act as a trusted advisor to business leaders, ensuring people strategies support business needs. Partner with leadership to drive organizational effectiveness and a high-performance culture. Partnering to support the business through transformation and change. Execute on continued reshaping, growth, acquisition, reorganization, etc Work directly with managers to resolve medium to complex issues. Give guidance, coaching, and support to resolve ambiguous situations and issues. Using business/country insights and best practices to influence, coach, enable and support people leaders and teams through complex ES topics. Serve as a project lead for ES programs, responsible for tracking project objectives, timelines, and communication plans by prioritizing responsibilities, and tracking and measuring to successful completion, sometimes organizing other members of the ESPC team to achieve objectives. Monitor and interpret trends and metrics around employee satisfaction, attrition and turnover, etc. Use HR analytic tools to make data-driven business decisions. Proactively understands what analysis needs to be done to provide a narrative to leaders on their overall org health and propose relevant ES activities. Support digital transformation efforts from ES operations , such as AI-driven recruitment and process automation. Partner with ES Operations team on knowledge transfer and resolving root cause service delivery issues that impact the employee and manager experience. Lead initiatives in partnership with COEs and PS&O peers to identify bodies of work that can be better done at scale through automation or revised processes and / or make recommendations when it is appropriate to align with with different teams. Mentor and onboard others across the ES organization and lead and coach them through initiatives. Applying HR knowledge specific to relevant country(ies) including Labour Relations, Works Councils and Unions (where applicable). Requirements and Key Skills Proven track record of AI fluency through designing and implementing AI enable process improvements. Demonstrated ability to support diverse, geographically dispersed, multicultural fast paced environment. Demonstrated ability to be a self-starter and proactive Comfort with ambiguity and proven change agency. Ability to develop effective relationships across all levels of the organization and with diverse client groups. Excellent verbal and written communication skills; must be a strong and succinct communicator. Ability to collect, assimilate, analyze and present data. Must have strong knowledge of Google Drive (Sheets and Slides) or other spreadsheet and presentations software; Workday and Salesforce a plus. Ability to take trends and data, boiling them down to presentable themes and connecting the dots . Ability to partner with COEs to design, build, and implement programs and processes to support business needs. Ability to deliver difficult feedback, coach leaders through difficult scenarios and facilitate team discussions. General knowledge of employment policies and practices Knowledge of staffing, compensation, and talent management best practices. Partner with the Labour relations, Compliance and Legal team to make sure Salesforce respects our Employment Legal obligations. Company About Us We're Salesforce, the Customer Company, inspiring the future of business with CRM + AI + Data + Trust + You. Leading with our core values, we help companies across every industry blaze new trails and connect with their customers in a whole new way with our AI CRM. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Our Commitment to Equality At Salesforce, our commitment to driving equality and greater business value does not waver. We're working with employees, partners, Trailblazers, and customers to move closer to equality for all. "We are our own greatest asset in making the changes needed for a more accessible workplace and world, empowering people with disabilities to gain meaningful employment and to feel the sense of belonging we all strive for. It starts in our own house, working to become the employer of choice for people with disabilities and attracting and retaining the best talent the world has to offer, in which accessibility plays a critical role." - Catherine Nichols VP Office of Accessibility, Salesforce We are a Disability Confident Scheme member Salesforce is proud to be part of the Disability Confident Scheme, supporting employers in recruiting and retaining talent with disabilities or long-term health conditions in the UK. We are committed to providing accommodations that best suits your needs for your interview; applicants can opt-in to the Schemeusing this accommodation form . Disability Inclusive Workplace At Salesforce, we strive to create a workplace that is inclusive and accessible for all. Discover ourDublin andLondon office accessibility guides that showcase Salesforce's commitment to customer success, trust-building, and equity. Our world-class programmes help employees thrive and perform their work without barriers. We provide various assistive tech devices (i.e., speech recognition software and screen readers), Neurodiversity Job coaching, mentoring and career development opportunities, workplace accommodations, and regular disability inclusion training to people leaders. Your wellbeing is also important outside the workplace. Our employee benefits in theUK andIreland support you and your family in all life stages. The Office of Accessibility Salesforce's Office of Accessibility provides dedicated support to ensure Salesforce employees have the right tools and resources to perform - and thrive - in the workplace. From the very start of the hiring process, we offer an inclusive work environment for all. For more on the Office of Accessibility, visitour webpage . Meet Our Equality Groups: Abilityforce Accessibility and disabilities inclusion is part of our commitment. We believe that everyone should benefit from our products, experiences, and culture. We can't do this alone, and we don't have all the answers. Abilityforce unites people with visible and invisible disabilities and their allies, treating a community of support and sense of belonging. Learn morehere ! Awards and Achievements The Valuable 500 :In December 2019 Salesforce joined The Valuable 500, a worldwide call for 500 of the most influential businesses to include disability on their leadership agenda and to end biased attitudes towards disability in business. ILOGlobal Business and Disability Network : Salesforce is a member of the ILO Global Business and Disability Network, aiming to create a global workforce culture that is respectful and welcoming of people with disabilities. Disability Equality Index Award UK 2024:TheDisability:IN DEI index documents the growing importance of disability data in global business culture. Companies use the information contained in these pages to benchmark their disability inclusive initiatives. In 2024, Salesforce achieved the top score of 100, showcasing our efforts to make our company the best place to work for People with Disabilities. Member ofBusiness Disability Forum :Salesforce has been regularly partnering with the UK leading business membership organization in disability inclusion.
Role: CRM Product Owner Location: REMOTE Working Arrangement: Fully remote Salary: Up to £51,693 Are you an experienced CRM professional who enjoys taking ownership of systems, improving processes and working with different teams to make technology work better for the business? We re looking for a CRM Product Owner to take ownership of two key platforms, Microsoft Dynamics 365 and HubSpot, helping shape their future direction while making sure they work effectively together. You ll own the CRM roadmap and backlog, prioritising improvements and translating business needs into practical system changes. You ll work closely with teams across the organisation to understand what they need from the platforms and make sure changes deliver a genuine improvement to their day-to-day work. The role is hands-on as well as strategic. You ll configure and optimise Dynamics 365, including entities, forms, views, business rules and model-driven apps, as well as building and maintaining HubSpot workflows, automations and integrations. You ll also work closely with the internal Data team and external suppliers, coordinating technical changes and making sure integrations, data flows and releases are delivered properly. There will be plenty of opportunity to get involved in data models, workflow logic and the wider data environment. A key part of the role will be making sure both platforms are well governed. You ll maintain clear requirements, documentation, solution designs and test plans, while monitoring platform performance, user feedback and data quality. You ll ideally have experience as a CRM Product Owner, Product Manager or CRM-focused Business Analyst, with a track record of managing CRM roadmaps, backlogs and delivery. Hands-on experience configuring a CRM such as Dynamics 365, HubSpot or Salesforce is important, as is experience building workflows, automations and process logic. Experience with HubSpot, Power Platform, CRM transformation projects or enterprise integrations would be particularly useful. You ll need to be comfortable working with both technical and non-technical stakeholders, managing competing priorities and making decisions collaboratively. You ll also need to be someone who can take ownership, challenge constructively and find practical ways to improve how things work. The role offers the opportunity to develop your expertise across Dynamics 365, HubSpot and modern data practices, with support for further training and professional development. If you re looking for a role where you can take real ownership of a core CRM platform and have a direct impact on how a business works, please apply now or get in touch to find out more. We welcome diverse applicants and are dedicated to treating all applicants with dignity and respect, regardless of background.
Aug 22, 2026
Full time
Role: CRM Product Owner Location: REMOTE Working Arrangement: Fully remote Salary: Up to £51,693 Are you an experienced CRM professional who enjoys taking ownership of systems, improving processes and working with different teams to make technology work better for the business? We re looking for a CRM Product Owner to take ownership of two key platforms, Microsoft Dynamics 365 and HubSpot, helping shape their future direction while making sure they work effectively together. You ll own the CRM roadmap and backlog, prioritising improvements and translating business needs into practical system changes. You ll work closely with teams across the organisation to understand what they need from the platforms and make sure changes deliver a genuine improvement to their day-to-day work. The role is hands-on as well as strategic. You ll configure and optimise Dynamics 365, including entities, forms, views, business rules and model-driven apps, as well as building and maintaining HubSpot workflows, automations and integrations. You ll also work closely with the internal Data team and external suppliers, coordinating technical changes and making sure integrations, data flows and releases are delivered properly. There will be plenty of opportunity to get involved in data models, workflow logic and the wider data environment. A key part of the role will be making sure both platforms are well governed. You ll maintain clear requirements, documentation, solution designs and test plans, while monitoring platform performance, user feedback and data quality. You ll ideally have experience as a CRM Product Owner, Product Manager or CRM-focused Business Analyst, with a track record of managing CRM roadmaps, backlogs and delivery. Hands-on experience configuring a CRM such as Dynamics 365, HubSpot or Salesforce is important, as is experience building workflows, automations and process logic. Experience with HubSpot, Power Platform, CRM transformation projects or enterprise integrations would be particularly useful. You ll need to be comfortable working with both technical and non-technical stakeholders, managing competing priorities and making decisions collaboratively. You ll also need to be someone who can take ownership, challenge constructively and find practical ways to improve how things work. The role offers the opportunity to develop your expertise across Dynamics 365, HubSpot and modern data practices, with support for further training and professional development. If you re looking for a role where you can take real ownership of a core CRM platform and have a direct impact on how a business works, please apply now or get in touch to find out more. We welcome diverse applicants and are dedicated to treating all applicants with dignity and respect, regardless of background.
Head of Salesforce Location: Hybrid - Gerrards Cross - 2-3 days per week Salary: 80- 100k + Bonus Type: Permanent No Sponsorship Available Purpose of the Role We are looking for an experienced Head of Salesforce to take end-to-end ownership of Salesforce and the wider commercial technology ecosystem supporting Sales, Customer Success, Order Management and Support. Salesforce is the operational backbone of the commercial organisation, and you will be accountable for its strategy, roadmap, governance, optimisation and day-to-day effectiveness. This is a leadership role but not a hands-off position. You will need to be technically credible within Salesforce, comfortable getting into the detail of configuration and processes, while providing strategic direction and challenging internal stakeholders and external implementation partners. A key priority will be ownership of Salesforce CPQ, ensuring pricing, product configuration, bundles, discounting and approval processes are scalable and well governed. Strong working knowledge of Salesforce CPQ is a mandatory requirement for this role. You will lead a small internal Salesforce team, manage an external Salesforce implementation partner and work closely with senior commercial stakeholders to ensure the platform delivers measurable business value. Key Responsibilities Salesforce Strategy & Ownership Own the Salesforce strategy, roadmap and operating model across the organisation. Define and prioritise Salesforce initiatives aligned to commercial objectives and business growth. Act as the senior Salesforce authority, providing direction on platform design, governance and best practice. Translate commercial requirements into scalable Salesforce processes across lead management, opportunities, pipeline, quoting, renewals, forecasting, attribution and approvals. Establish effective governance around platform changes, configuration, integrations, data and user access. Salesforce CPQ Own the ongoing administration, optimisation and roadmap of Salesforce CPQ. Manage product configuration, pricing structures, bundles, discounting and approval processes. Partner with Sales and Finance to ensure CPQ supports effective and scalable quote-to-cash processes. Manage specialist CPQ development and configuration delivered by external Salesforce partners. Identify opportunities to simplify and automate quoting and approval processes. Platform & Technical Leadership Maintain technical oversight across Sales Cloud and Service Cloud. Provide hands-on configuration where required, including Flow, validation rules, permission sets, page layouts, record types, reports and dashboards. Establish technical standards and design principles across the Salesforce environment. Ensure platform changes are effectively scoped, tested, documented and deployed. Lead investigations into complex platform issues and address root causes. Reduce support demand through better design, automation, governance and user self-service. Manage Salesforce releases and identify opportunities to utilise new functionality. Commercial Technology Ecosystem Own the wider Salesforce ecosystem, including platforms such as HubSpot, Clari, SalesLoft and Highspot. Ensure integrations, field mappings and data flows remain reliable and scalable. Evaluate Salesforce and AppExchange capabilities based on commercial value. Identify opportunities to automate, consolidate and improve the commercial technology stack. Help shape the roadmap for emerging Salesforce capabilities including Agentforce and AI. Leadership & Partner Management Lead, manage and develop a small internal Salesforce team. Establish clear priorities, responsibilities and technical standards. Coach team members and support professional development and Salesforce certifications. Own the relationship with the Salesforce implementation partner and relevant technology vendors. Scope specialist development, integration and transformation work. Hold external partners accountable for quality, cost, delivery and technical standards. Manage Salesforce resources, workload and relevant partner budgets. Governance, Data & Optimisation Ensure Salesforce remains stable, secure and high performing. Establish governance around data quality, security, permissions and platform changes. Own Salesforce data standards, including imports, mass updates, deduplication and data integrity. Monitor platform health, user adoption, performance and data quality. Establish KPIs for measuring Salesforce effectiveness and commercial value. Continuously identify opportunities to simplify processes and improve user experience. Senior Stakeholder Management Act as the senior Salesforce subject-matter expert across the organisation. Partner with leaders across Sales, Customer Success, Finance, Operations and Technology. Challenge requirements where appropriate and ensure solutions address genuine business problems. Communicate the Salesforce roadmap, priorities and platform changes to senior stakeholders. Provide visibility of platform performance, adoption, investment and ROI. Lead Salesforce adoption, training and change initiatives. Essential Experience Significant experience owning or leading Salesforce within a B2B commercial environment, ideally SaaS or technology. Strong hands-on Salesforce knowledge across Sales Cloud and Service Cloud. Strong working knowledge of Salesforce CPQ is mandatory, including pricing, product configuration, bundles, discounting and approval processes. Strong understanding of B2B commercial processes including pipeline, opportunities, quoting, renewals, forecasting and attribution. Strong declarative Salesforce configuration experience, including Flow, validation rules, permission sets, record types, page layouts, reports and dashboards. Experience defining and owning a Salesforce strategy and roadmap. Experience integrating Salesforce with commercial platforms such as HubSpot, Clari, SalesLoft or similar. Strong understanding of Salesforce data management, governance and security. Experience managing Salesforce implementation partners and external vendors. Experience leading, mentoring or managing Salesforce professionals. Track record of improving Salesforce adoption, reducing technical debt and simplifying business processes. Ability to influence and challenge senior commercial stakeholders. Strong communication skills with the ability to translate between commercial and technical requirements. Desirable Experience Previous experience as a Head of Salesforce, Salesforce Platform Lead, Salesforce Product Owner, Salesforce Manager or Senior Salesforce Lead. SaaS, software or technology industry experience. Salesforce certifications such as Administrator, Advanced Administrator, Platform App Builder or CPQ accreditation. Knowledge of Agentforce and Salesforce AI capabilities. Experience with AppExchange products and vendor evaluation. Familiarity with Jira and Salesforce integrations. Tableau, Power BI or similar reporting experience. Experience across broader Quote-to-Cash / Lead-to-Cash transformation. Key Competencies Strategic leadership - able to define the direction of Salesforce while remaining technically close to the platform. Commercial mindset - understands how B2B organisations sell, quote, forecast, renew and grow customers. Technical credibility - confident challenging solution designs, partners and technical decisions. Leadership - capable of developing a strong internal Salesforce capability. Stakeholder influence - comfortable engaging with and challenging senior leaders. Continuous improvement - constantly looking to simplify, automate and optimise the Salesforce ecosystem.
Aug 22, 2026
Full time
Head of Salesforce Location: Hybrid - Gerrards Cross - 2-3 days per week Salary: 80- 100k + Bonus Type: Permanent No Sponsorship Available Purpose of the Role We are looking for an experienced Head of Salesforce to take end-to-end ownership of Salesforce and the wider commercial technology ecosystem supporting Sales, Customer Success, Order Management and Support. Salesforce is the operational backbone of the commercial organisation, and you will be accountable for its strategy, roadmap, governance, optimisation and day-to-day effectiveness. This is a leadership role but not a hands-off position. You will need to be technically credible within Salesforce, comfortable getting into the detail of configuration and processes, while providing strategic direction and challenging internal stakeholders and external implementation partners. A key priority will be ownership of Salesforce CPQ, ensuring pricing, product configuration, bundles, discounting and approval processes are scalable and well governed. Strong working knowledge of Salesforce CPQ is a mandatory requirement for this role. You will lead a small internal Salesforce team, manage an external Salesforce implementation partner and work closely with senior commercial stakeholders to ensure the platform delivers measurable business value. Key Responsibilities Salesforce Strategy & Ownership Own the Salesforce strategy, roadmap and operating model across the organisation. Define and prioritise Salesforce initiatives aligned to commercial objectives and business growth. Act as the senior Salesforce authority, providing direction on platform design, governance and best practice. Translate commercial requirements into scalable Salesforce processes across lead management, opportunities, pipeline, quoting, renewals, forecasting, attribution and approvals. Establish effective governance around platform changes, configuration, integrations, data and user access. Salesforce CPQ Own the ongoing administration, optimisation and roadmap of Salesforce CPQ. Manage product configuration, pricing structures, bundles, discounting and approval processes. Partner with Sales and Finance to ensure CPQ supports effective and scalable quote-to-cash processes. Manage specialist CPQ development and configuration delivered by external Salesforce partners. Identify opportunities to simplify and automate quoting and approval processes. Platform & Technical Leadership Maintain technical oversight across Sales Cloud and Service Cloud. Provide hands-on configuration where required, including Flow, validation rules, permission sets, page layouts, record types, reports and dashboards. Establish technical standards and design principles across the Salesforce environment. Ensure platform changes are effectively scoped, tested, documented and deployed. Lead investigations into complex platform issues and address root causes. Reduce support demand through better design, automation, governance and user self-service. Manage Salesforce releases and identify opportunities to utilise new functionality. Commercial Technology Ecosystem Own the wider Salesforce ecosystem, including platforms such as HubSpot, Clari, SalesLoft and Highspot. Ensure integrations, field mappings and data flows remain reliable and scalable. Evaluate Salesforce and AppExchange capabilities based on commercial value. Identify opportunities to automate, consolidate and improve the commercial technology stack. Help shape the roadmap for emerging Salesforce capabilities including Agentforce and AI. Leadership & Partner Management Lead, manage and develop a small internal Salesforce team. Establish clear priorities, responsibilities and technical standards. Coach team members and support professional development and Salesforce certifications. Own the relationship with the Salesforce implementation partner and relevant technology vendors. Scope specialist development, integration and transformation work. Hold external partners accountable for quality, cost, delivery and technical standards. Manage Salesforce resources, workload and relevant partner budgets. Governance, Data & Optimisation Ensure Salesforce remains stable, secure and high performing. Establish governance around data quality, security, permissions and platform changes. Own Salesforce data standards, including imports, mass updates, deduplication and data integrity. Monitor platform health, user adoption, performance and data quality. Establish KPIs for measuring Salesforce effectiveness and commercial value. Continuously identify opportunities to simplify processes and improve user experience. Senior Stakeholder Management Act as the senior Salesforce subject-matter expert across the organisation. Partner with leaders across Sales, Customer Success, Finance, Operations and Technology. Challenge requirements where appropriate and ensure solutions address genuine business problems. Communicate the Salesforce roadmap, priorities and platform changes to senior stakeholders. Provide visibility of platform performance, adoption, investment and ROI. Lead Salesforce adoption, training and change initiatives. Essential Experience Significant experience owning or leading Salesforce within a B2B commercial environment, ideally SaaS or technology. Strong hands-on Salesforce knowledge across Sales Cloud and Service Cloud. Strong working knowledge of Salesforce CPQ is mandatory, including pricing, product configuration, bundles, discounting and approval processes. Strong understanding of B2B commercial processes including pipeline, opportunities, quoting, renewals, forecasting and attribution. Strong declarative Salesforce configuration experience, including Flow, validation rules, permission sets, record types, page layouts, reports and dashboards. Experience defining and owning a Salesforce strategy and roadmap. Experience integrating Salesforce with commercial platforms such as HubSpot, Clari, SalesLoft or similar. Strong understanding of Salesforce data management, governance and security. Experience managing Salesforce implementation partners and external vendors. Experience leading, mentoring or managing Salesforce professionals. Track record of improving Salesforce adoption, reducing technical debt and simplifying business processes. Ability to influence and challenge senior commercial stakeholders. Strong communication skills with the ability to translate between commercial and technical requirements. Desirable Experience Previous experience as a Head of Salesforce, Salesforce Platform Lead, Salesforce Product Owner, Salesforce Manager or Senior Salesforce Lead. SaaS, software or technology industry experience. Salesforce certifications such as Administrator, Advanced Administrator, Platform App Builder or CPQ accreditation. Knowledge of Agentforce and Salesforce AI capabilities. Experience with AppExchange products and vendor evaluation. Familiarity with Jira and Salesforce integrations. Tableau, Power BI or similar reporting experience. Experience across broader Quote-to-Cash / Lead-to-Cash transformation. Key Competencies Strategic leadership - able to define the direction of Salesforce while remaining technically close to the platform. Commercial mindset - understands how B2B organisations sell, quote, forecast, renew and grow customers. Technical credibility - confident challenging solution designs, partners and technical decisions. Leadership - capable of developing a strong internal Salesforce capability. Stakeholder influence - comfortable engaging with and challenging senior leaders. Continuous improvement - constantly looking to simplify, automate and optimise the Salesforce ecosystem.
