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Doherty Associates (DA) has delivered IT solutions for over 30 years to some of the world's most prestigious and demanding clients. We focus on the professional and financial services sectors, including private equity, venture capital, and legal firms - including some of the UK's top ten law firms. We are a Microsoft Gold Partner with five Solutions Partner Designations (including Modern Work), a Tier 1 Microsoft CSP relationship and are ISO27001 & ISO9001 accredited. We are a pioneering and innovative organisation focusing on "cloud-first" projects, enabling, and enhancing hybrid and modern workplace capabilities for customers; we pride ourselves on our passion and expertise to deliver transformations and managed services to our customers. About the role Reporting to the Service Desk Manager, the 3rd Line Support Engineer is a senior technical specialist acting as the final escalation point for complex incidents, problems, and major incidents. You will engage directly with customers as a trusted technical authority and own and delivery of proactive managed technical services, including regular audits, health checks, and assessments. This is a role for an experienced engineer who can thinks independently, takes ownership, and can balance deep technical troubleshooting with structured, proactive service delivery. We will look for you to demonstrate success by: Ensuring escalations are resolved efficiently and correctly, with fewer repeat incidents Helping develop junior engineers to become more capable, confident, and effective professionals Effectively delivering audits and health checks, ensuring these are valued, repeatable, and impactful Ensuring that the technical risks are identified and addressed proactively Key Responsibilities Escalation Support & Technical Leadership Act as the primary escalation point for complex and high-impact incidents across managed services Lead Problem Management and Major Incident investigations, including root cause analysis (RCA) and preventative recommendations Resolve advanced Incidents, Problems, and non-standard Requests within ConnectWise Manage, working across infrastructure, cloud, and Microsoft platforms Confidently engage senior technical colleagues, Professional Services engineers, Microsoft, or third-party vendors when required Maintain high-quality, detailed ticket notes, RCA documentation, and remediation plans Act as a peer reviewer for technical changes and change control submissions, ensuring quality and risk awareness Continuously improving service quality, resilience, and security through independent analysis and recommendations Managed Technical Services Ownership Own and deliver repeatable, high-quality technical managed services, such as: Monthly or quarterly technical health checks Technical baseline reviews M365, Azure, endpoint, and infrastructure audits Configuration and best-practice assessments Produce clear, professional technical reports that translate findings into practical recommendations for clients and Account Managers Identify risks, service gaps, and improvement opportunities before they become incidents Feed recommendations into Continual Service Improvement (CSI) initiatives and service roadmaps Work closely with Service Delivery and Account Management teams to ensure audit outcomes lead to real-world improvements Client Engagement & Technical Authority Act as a technical escalation for customers during high-severity incidents or complex investigations Attend client meetings where deep technical input or explanation is required (remote or occasional on-site) Support Account Managers and Service Delivery Managers during: Technical service reviews Proposal validation and solution assurance Service transition and early-life support (hyper-care) Communicate complex technical issues clearly, calmly, and commercially to both technical and non-technical stakeholders Technical Mentoring & Knowledge Leadership Act as a technical mentor and role model for 1st and 2nd Line Engineers Coach engineers on troubleshooting techniques, diagnostic thinking, and "how to think", not just "what to do" Deliver internal lunch & learns, walkthroughs, and technical deep dives on: Recurring issues and lessons learned New technologies and changes to platforms Best-practice operational approaches Raise the overall technical maturity and confidence of the service desk Documentation, Standards & Process Improvement Create, review, and improve: Technical procedures and runbooks Known error records and troubleshooting guides Service and platform documentation Ensure documentation remains current as environments and services evolve Contribute to the ongoing improvement of service desk tooling, standards, and ways of working Represent Managed Services during project handovers and service transition, ensuring operational readiness Qualification, skills, and experience Proven experience operating as a senior or 3rd Line Engineer within a Managed Services environment Strong experience with Microsoft technologies, such as: Microsoft 365 (Exchange, Teams, SharePoint, Entra ID, Intune) Windows Server and Active Directory Azure (core services, identity, networking basics) Solid understanding of: Endpoint and device management Networking fundamentals (DNS, DHCP, TCP/IP, VPNs) Security principles and best practices Experience working with ITSM tooling (e.g. ConnectWise Manage) and ITIL-aligned processes Fluent spoken English with very good writing skills (e.g. wiring technical documentation) About the person Professional and calm demeanour Comfortable taking ownership of complex issues from investigation through to resolution and prevention A natural problem-solver who can think independently and critically rather than relying solely on runbooks Confident engaging directly with customers and internal stakeholders Passionate about innovation and improving services, not just fixing tickets Excellent communicator, both verbally and in writing Patient, approachable and respectful; ability to support colleagues and help with their professional development as well as build strong professional relationships with colleagues across the business Methodical with strong analytical and problem-solving skills High sense of urgency and accountability What we offer in return Basic salary plus bonus Sponsored development supported by industry training and certifications Incentives for passing Microsoft certifications Company pension scheme Employee Assistance Programme (wellbeing, physical, financial) Private medical insurance Income protection insurance 33 days holidays (including 8 days of bank holidays)

Gravitee is a 2025 Gartner Magic Quadrant Leader, on a mission to govern the world's intelligence. We deliver the industry's most advanced platform for Any API, Any Event, and Any AI Agent, trusted by global leaders like Michelin, Roche, and Blue Yonder. Why join us? The Mission: We are the first to bridge traditional API Management with the new frontier of AI Agent Security The Momentum: A high-growth Leader - combining market credibility with startup speed The DNA: We hire people who Hold Nothing Back - passionate builders who want to redefine digital infrastructure Don't just watch the AI revolution. Build the infrastructure that controls and secures it. The Role: AI is reshaping how organisations build, ship, and scale digital products and APIs are the connective tissue that makes it possible. As a Director of AI Strategy & Engineering, you'll play a critical role in shapingour Builder Experience and lead the team responsible for executing it. You will lead a squad of DevEx and Platform Engineers to build an AI-augmented ecosystem that optimises every phase of the lifecycle, from product ideation to production deployment. As a founding AI leader, you will own the end-to-end playbook for operationalising intelligence, building both the technological infrastructure and the team culture from the ground up in a dedicated, greenfield environment. What You'll Be Doing At Gravitee, impact isn't abstract, it's visible. In this role, you will: Team Leadership & Management Build the Squad: scale a high-performing team of Developer Experience and Platform Engineers. Mentorship: Foster a culture of technical excellence and user empathy, ensuring your team view internal Product Managers and Developers as their primary customers. Resource Planning: Balance the roadmap between long-term R&D (e.g., experimenting with new LLM agents) and immediate tactical fixes that unblock the engineering organisation. Strategy & Vision Define the roadmap for the Internal Developer Platform (IDP) with a "Zero-Friction" mindset. Drive the adoption of AI-native workflows by bridging the gap between cutting-edge LLM capabilities and the operational realities of a high-speed development environment. Platform Architecture & Context Engineering Lead the technical implementation of the platform. This involves integrating LLMs into our version control, issue tracking (Jira/Linear), and documentation tools. Own Context Management: Ensure our internal AI tools have the right context (codebase knowledge, historical PRDs, architecture decision records) to provide accurate, hallucination-free assistance. Workflow Acceleration For Product: Build tools that ingest user feedback and assist in drafting rigorous Product Requirement Documents (PRDs). For Engineering: Integrate coding assistants that go beyond autocomplete, enabling entire scaffolding generation based on the PRDs created in the previous step. Metrics & Reporting Define and track the "Physics of Gravitee": Speed, Velocity, and Quality. Report on AI Adoption: usage rates of internal tools, acceptance rates of AI-generated code/specs. Report on Productivity: DORA metrics (Deployment Frequency, Lead Time for Changes) and "Time-to-Spec." Your impact will be visible, measurable, and global. Essential Skills 3+ years of experience managing engineering teams (DevEx, Platform, or Tooling teams preferred). You have a track record of hiring great talent and helping them grow. 7+ years in software engineering with a recent, deep focus on Generative AI and LLMs. You understand that "building" involves writing specs just as much as writing code. You have empathy for Product Managers and Designers. Deep understanding of the SDLC (Software Development Life Cycle). Familiarity with RAG (Retrieval-Augmented Generation), Vector Databases, and Context Engineering. Data-Driven: You don't guess; you measure. You are comfortable defining KPIs and presenting them to executive leadership. Who Thrives at Gravitee At Gravitee, our growth is powered by people who bring passion to what they build, act with professionalism in how they work, and hold nothing back in their commitment to doing things well. You'll do well here if you: Care deeply about quality, clarity, and impact Are curious, adaptable, and excited by emerging technologies like AI Take ownership and follow through Value collaboration, openness, and continuous improvement Bonus points if you've worked with APIs, cloud-native platforms, AI-enabled systems, or open source, but curiosity matters most. Life at Gravitee At Gravitee, we invest in humans, not just roles. You'll get: Competitive medical coverage Pension / 401k program options Stock options - you build it, you own it 25 days holiday + in-country national holidays 3 mental health days + wellness allowance Your birthday off Professional development budget to fuel your growth Hybrid work culture with hubs across regions Quarterly team events + annual offsite at an exciting location A meaningful, progressive, global company culture that is as fun as it is hardworking Endless growth opportunities At Gravitee, we believe diverse perspectives make better products and stronger teams. At Gravitee, no employee or applicant will be treated less favorably on the grounds of sex, marital status, race, color, nationality or ethnic or national origin, disability, gender, sexual orientation, gender identity, age, pregnancy or maternity, marital or civil partner status, or religion or belief. By clicking submit below, you consent to allow Gravitee to store and process the personal information submitted above.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Customer Excellence Segment Lead plays a pivotal role in driving customer success and satisfaction across their portfolio of accounts, which may include those served by Impact teams (Guided+, Total, Advanced), as well as those with Guided support or no Impact (this is to ensure that all customer receive the necessary level of service and support). This position requires a strategic leader who can navigate complex customer landscapes, build strong relationships, and foster a culture of collaboration among Customer Success professionals to drive key CEG priorities. The Customer Excellence Segment Lead is responsible for ensuring that their squads are supporting customers to realize the full potential of the ServiceNow platform, aligning services (through Expert Services or with Partners) with their business objectives and driving adoption. Across their portfolio, they own success, growth, and retention to drive success and satisfaction. By acting as a trusted advisor, the Customer Excellence Segment Lead can support interactions with key, strategic accounts to manage escalations, mitigate risks and ensure long term customer retention and satisfaction. In addition to supporting customer relationships, the Customer Excellence Segment Lead manages teams of Customer Success professionals, mentoring them to achieve high performance and career growth. This role involves close collaboration with various internal teams, including Delivery, Partners, Success Centers, Services Sales, and Renewals, to ensure seamless execution of customer success initiatives. The Customer Excellence Segment Lead is accountable for overseeing project outcomes, resolving escalations, and maintaining overall account health, all while staying attuned to market trends and best segments to enhance service delivery. What are the unique job responsibilities for this role? Team Leadership and Development: Lead, mentor and develop a high performing team of Customer Success professionals, ensuring alignment with career progression goals and fostering a culture of excellence Drive enablement efforts across the assigned portfolio to ensure teams have the knowledge, tools, and support needed for success Manage team resources & staffing decisions to efficiently deliver success products and optimise customer value Participate in and encourage teams to participate in Geo and Global role excellence and community forums to ensure adherence to governance frameworks and consistent best segments Stay up to date with market/industry trends and technologies to uplift delivery excellence e.g. use cases for AgenticAI etc. Internal Collaboration and Customer Leadership: Ensure alignment and collaboration across Customer Success, Delivery, Partners, Success Centers, Services Sales, and Renewals teams to orchestrate seamless customer success and project delivery First point of escalation with assigned portfolio of accounts, overseeing high impact escalations arising from within team, and manage customer feedback, ensuring proactive risk mitigation and consistent customer health across accounts Executive sponsor with key customer decision makers and leaders for mid tier customers Serve as a customer sponsor and escalation point for Guided and Non Impact customers identified as a renewal risk, declining satisfaction, or reduced product usage. Proactively coordinate cross functional action plans to address customer concerns, stabilize engagement, and drive retention outcomes Impact Delivery Oversight: Conduct regular reviews of customer engagement health, utilizing metrics such as NPS and adoption rates The Customer Excellence Segment Lead will hold decision rights over: Staffing and Resource Management Hiring and Development Performance Monitoring Background and Experience A track record for building and growing a world class organization through talent acquisition, onboarding, and retention, characterized by high productivity and excellent morale Proven market experience for the nominated Segment or Region Experience with the enterprise and demonstrated leadership to make rapid decisions and problem solving in this environment Excels in navigating a highly collaborative and highly matrixed environment Proven experience building and running a business with the right operational skills Demonstrated success in building a Services, Customer Engagement or Partner Engagement function Proven experience in customer engagement and relationships, acting as advisor and key point of contact for key customers Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision making, or problem solving. This may include using AI powered tools, automating workflows, analysing AI driven insights, or exploring AI's potential impact on the function or industry Desired Skills/Experiences Broad based business and technology professional with 15+ years of experience leading a large, high growth organization delivering software based business solutions to large and small enterprises in the areas of Sales, Marketing, or Services and Support 10+ years of work experience in a leadership position 5+ years of work experience in enterprise software within the nominated Segment 5+ years in experience in customer success or related role Experience in driving collaborative partnerships across SI's and Channel partners Knowledge and experience across the ServiceNow landscape, with focus on customer success and services Can thrive in a demanding, fast paced environment Excellent leadership, management, and interpersonal skills High EQ and ability to lead with positive influence Ability to build an operating model with tools, processes and people to drive a scaled model for customer success Detailed understanding of best practices for enterprise CRM systems and experience with complex CRM and IT deployments Ability to work independently and in a strong team environment, and to deliver on detail as well as strategy Passion for technology and innovation Strong understanding of Cloud / SaaS Computing and the business benefits Excellent communication and presentation skills Analytical and negotiation skills Strong understanding of business processes and their implementation into enterprise applications A technical degree or technical pedigree Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

# Consultant - LondonMarch 04, 2026Experienced HireCustomer SuccessLondon, United KingdomHere at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you'll be part of a passionate team dedicated to accomplishing hard things, together.We are seeking a Technical Consultant to join our Customer Success team. In this role, you will be engaging with our customers post-sales to develop software solutions on the Appian platform. These applications help companies drive digital transformation and competitive differentiation. Your primary responsibility will be to work throughout the entire project life-cycle to define, design, develop and implement custom software solutions using Appian's platform for our commercial clients. This includes working within an agile environment to understand our client's business processes and technical needs, launch new relational data models in production, and developing APIs to integrate with multiple systems. You will also collaborate with client's technical teams and business users as needed throughout the entire software and development life cycle and drive adoption by empowering clients to become self-sufficient with building process applications on their own. To be successful in this role, you need: The ability to work with clients to define business processes and gather functional and technical system requirements Excellent communication skills, passion for technology and continuous learning, and an affinity for asking "why" and solving the right problems History of success on cross-functional teams; experience building products using agile methodologies (pair programming, stand-ups, planning sessions, and sprints) Knowledge of software testing practices (test-driven development, automated test suites within a continuous integration framework); integrations experience using APIs such as REST and SOAP, JDBC connections, and web services; familiarity with Amazon Web Services (AWS), Artificial Intelligence (AI), Analytics, Machine Learning, Google Cloud, Application Integration, Database, Developer Tools, Management & Governance, and Elastic Containers (preferred) Basic qualifications: 1+ years of experience with hands-on software development or technical consulting Experience with object oriented programming, experience working with relational databases and database design/data modeling, and SQL skills (writing queries, joins, views, etc) B.S./B.A. in Engineering, Computer Science, Information Systems, Mathematics or related field/degree Willingness to travel; 20% to support customer engagement Tools and Resources Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires. Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities. Community: We'll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company. Benefits Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future. Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits and more. Benefits vary by country-please ask your Talent Acquisition contact for details specific to the location you are applying to. About Appian Appian provides process automation technology. We automate complex processes in large enterprises and governments. Our platform is known for its unique reliability and scale. We've been automating processes for 25 years and understand enterprise operations like no one else. For more information, visit . Nasdaq: APPN Follow Appian: Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law. Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at in a new tab. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. Tools and Resources Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires. Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities. Community: We'll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company. Benefits Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future. Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits and more. Benefits vary by country-please ask your Talent Acquisition contact for details specific to the location you are applying to. About Appian Appian provides process automation technology. We automate complex processes in large enterprises and governments. Our platform is known for its unique reliability and scale. We've been automating processes for 25 years and understand enterprise operations like no one else. For more information, visit . Nasdaq: APPN Follow Appian: Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law. Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable

Who we are We are a London tech startup on the lookout for bright, motivated and self-driven individuals to join the team. Who you are You are an early-career software developer or recent graduate with a keen interest in generating real-world impact with industrial applications. Must have: A recent degree in a STEM field (e.g., engineering, physics, mathematics, computer science). Evidence of self-motivated learning, listening, creative problem solving, critical thinking and solutions communication. We are less interested in specific technologies and tools, and more interested in your attitude, learning speed and thought processes. Strong communication skills. Programming experience with any of C#, Rust, or other typed languages; Interest in cloud technologies: e.g. AWS or Azure. Eligibility to work in the UK. Nice to have: Understanding of software engineering best practices. Some exposure to applied experience, e.g., internships, research projects, or personal projects. Familiarity with DevOps tools like Kubernetes, HashiCorp Nomad, Docker. Keen interest in data-flow pipelines, databases, simulation, machine learning and/or security; Ability to deal with ambiguity and change, in a high-growth environment, while maintaining high standards of quality and attention to detail. Customer interaction experience. Bonus: Existing interest in standard machine learning and deep-learning packages (scikit-learn, Keras, PyTorch); Existing interest in data science and simulation workflows in the manufacturing, energy or chemical process industries; Experience with high-performance computing (HPC). What we do We are building what will become a leading industrial platform that empowers engineers and research scientists to solve pressing problems in energy efficiency, product design and reliability. We develop and support a product that connects simulations, data, and AI to empower large organisations when making informed decisions across the life cycle of engineered systems. Quaisr is an early stage startup backed by Crane Venture Partners (UK) and Acequia Capital (USA), along with international angel investors. We were founded on partnerships with leading engineering and research institutions including Imperial College London and The Alan Turing Institute. Our customers are early-adopter multinational organisations in the pharmaceuticals, fast-moving consumer goods, defence, and energy sectors. Where we operate Our office is in London (White City). This position is available full time in the UK. When we work We offer 25 days paid annual leave, in addition to UK bank holidays. What you will do You will have opportunities to contribute to exciting projects and grow your career in a supportive environment: (60%) Support the development and testing of features, fixes and general improvements to the core Quaisr product. Investigate and address production issues (20%) Improve deployment processes including deployment scripting, testing, continuous integration and continuous delivery. (20%) Contribute to technical reference materials including application, code and use-case documentation, technical blog posts, and educational resources for teach-in sessions and data-centric engineering seminars. What we offer Salary range of £45,000 to £55,000 depending on experience. Development training and support to learn required technical skills. Employee stock options. New equipment: MacBook Pro, and work-from-home allowance. Opportunities to attend technical conferences. Flexible hybrid working environment, blending work from the office and home. Our hiring process (30 mins) Introductory call with Quaisr. This is a chance to learn about Quaisr and to check that our plans align with your own. We want to get to know you. (90 mins) Technical call with two Quaisr team members. We'll give you an opportunity to talk through a past programming experience, including taking us through some of your code. We want to learn more about you, and a little regarding how you think! (60 mins) Online coding exercise (with a Quaisr team member on the call) covering basic software development concepts. (45 mins) Follow-up with additional Quaisr team. You will meet your future team members and learn more about the role directly from us. Application instructions Please send a cover letter and CV (max 2 pages) to . Our policy on equality, diversity and inclusion Quaisr is committed to creating an environment where diversity is valued and everyone is treated fairly. We welcome applications from anyone who meets the specific criteria of the post regardless of age, disability, ethnicity, gender reassignment, marital or civil partnership status, pregnancy and maternity, religion or belief, sex and sexual orientation. Reasonable adjustments to the interview process can also be made for any candidates with a disability. One more thing If you have a compelling interest in our mission, and wish to propose a role that more closely matches your skill set, please get in touch.

Full-stack Developer (Backend orientation) Description Hybrid role (3+ days based at our Norwich office) Artlist is a leading creative technology company on a mission to empower creators and brands to bring their vision to life with video. Offering cutting-edge AI tools and models for image, video, and voiceover creation, alongside high-quality creative assets and powerful editing tools, Artlist enables creators to stay on trend, and achieve their creative goals. Trusted by over 30 million creators worldwide and top brands including Google, Amazon, Microsoft, and Versace, Artlist provides a seamless, subscription-based platform with a global license, giving creators everything they need to produce professional video content efficiently. For more information, visit artlist.io . Artlist is looking for an exceptional senior Full-Stack Developer to join our R&D team. This is a foundational role where you will be instrumental in building the shared systems, frameworks, and tooling that power every product across the company. If you are passionate about tackling complex technical challenges, shaping internal architecture, and scaling robust engineering best practices across multiple product teams, we would love to hear from you. Key Responsibilities Build the Foundation: Design, develop, and deploy the core platform infrastructure that internal teams rely on-ranging from shared backend services, resilient APIs, and internal developer tools, to critical performance optimisations. Engineer for Scale and Reliability: Work across the modern full-stack, focusing on the backend while contributing all across the board, ensuring our systems are performant, consistent, and flexible. Drive Technical Excellence: Partner with architects, product managers, and other developers across the organisation to define technical standards, champion best practices, and guide critical decisions. Mentor and Lead: Take ownership of complex features, lead by example, and help elevate the overall quality and maintainability of code across the platform through constructive collaboration and mentorship. Deliver Real Impact: Your work will directly enhance developer velocity, boost code quality, and significantly improve the user experience for millions of creators globally. Requirements Strong professional experience in software development, with a strong focus on backend systems. Proven hands on experience with Node.js in a high volume, production environment. Proven experience designing and maintaining shared platform systems (e.g., internal APIs, microservices, developer tooling, or infrastructure as code initiatives). Strong understanding of application architecture, distributed systems, performance optimisation, and scalability principles in a cloud environment. Practical experience with cloud platforms (e.g., AWS, GCP, or Azure) for deploying, monitoring, and scaling backend services. A firm grasp of database technologies (SQL and/or NoSQL), including schema design, query optimisation, and ensuring data integrity. Demonstrated ability to lead technical projects independently, collaborate effectively across cross functional teams, and mentor junior colleagues. Familiarity with CI/CD pipelines, robust testing strategies, and a security first approach to development. A passion for delivering clean code, improving the developer experience, and empowering teams with better tooling.

Job Description Data Management Senior Analyst Location: Manchester Salary: Competitive salary package depending on experience Career Level: Senior Analyst Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." -Julie Sweet, Accenture CEO As a team: We have an exciting opportunity for a Data Management Senior Analyst to join our Data & AI Practice. As a Data Management Senior Analyst, you will be responsible for designing and implementing Master Data Management (MDM) solutions that support enterprise-wide data governance, quality, and integration initiatives. You will work closely with business and technical stakeholders to ensure that MDM strategies align with organizational goals and deliver measurable value. We deliver scalable, business critical solutions for our clients in the Data Management and Governance team. Our end-to-end experience allows our Data practitioners to advise on Data management and Strategy, Modelling, MDM, Data Quality, Metadata Management, Data Privacy and compliance through to Data Mesh and Marketplace. Our technology and consulting expertise and breadth skills enables transformational change at any scale. You will learn, grow and advance amongst an innovative culture thatthrives on shared success, diverse ways of thinking and enables boundaryless opportunitiesthat candrive your career in new and exciting ways. If you're looking for a challenging career working in a vibrant environment with access to our global training and network of experts, this is the role for you. In our team you will learn How to showcase and apply your existing skills onto our clients landscapes How to grow your skills working on challenging and innovative solutions in the Masterdata Management and Data Quality spaces Work on new technologies with demanding clients and grow your Data expertise and consulting skillset Work in highly skilled teams advising and supporting our clients through some of the most complex data challenges ever faced As a Data Management Senior Analyst, you will need to Lead the design and architecture of scalable multidomain MDM solutions using platforms such as Reltio or similar Collaborate with data governance, engineering, and business teams to define data domains, hierarchies, and stewardship models Transform business requirements into detailed technical specifications and innovative solution designs Ensure data quality, consistency, and compliance across all systems and processes within the Master Data Management solution Provide functional and technical guidance during implementation, testing, and deployment of MDM solutions Possessing a robust expertise in data modelling, integration, and data lifecycle management, adept at offering insightful guidance on best practices in these areas Bring comprehensive technical and functional thought leadership to both business and development teams, ensuring seamless MDM implementation of the solution while effectively addressing business challenges Qualifications Hands on experience in MDM solution architecture and implementation Strong knowledge of MDM platforms (e.g., Reltio, Informatica MDM, STIBO, Semarchy, etc.) Experience with data governance frameworks and enterprise data modeling Familiarity with cloud based data platforms and integration tools Proven ability to work in cross functional teams and manage stakeholder expectations Set yourself apart DAMA CDMP and DCAM accredited Defining and implementing reference data and metadata management, including next generation solutions and strategies, operating models, architecture and solution components What's in it for you At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes up to 25 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first class services we are known for. Closing Date for Applications 29/05/26 Accenture reserves the right to close the role prior to this date should a suitable applicant be found. Locations Manchester Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces . Join Accenture to work at the heart of change. Visit us at .

A leading software and energy advisory firm in Edinburgh is seeking a Full Stack Developer to oversee the lifecycle of a cloud-hosted data analytics platform. The ideal candidate will have a strong background in data-driven applications, expertise in React, .Net Core, and SQL Server, and a proactive approach to problem-solving. This role offers a hybrid working model and includes benefits such as paid sick leave, relocation assistance, and mentorship opportunities to foster professional growth.

Doherty Associates (DA) has delivered IT solutions for over 30 years to some of the world's most prestigious and demanding clients. We focus on professional and financial services sectors, including private equity, venture capital, and legal firms, including the top ten UK law firms. We are a Microsoft Gold Partner, a Tier 1 Microsoft CSP relationship and are ISO27001 & ISO9001 accredited. We're a pioneering and innovative organization; we pride ourselves on our passion and expertise to deliver transformations and managed services to our customers. Who rely on us to bring specialist expertise across cloud solutions, hybrid working, modern workplace, and a holistic approach to security. We have built a reputation as a company that keeps its promises and delivers quality. About the role This new position at DA presents an excellent opportunity for a customer-oriented professional to influence the evolution of the Service Desk team and the delivery of an exceptional customer service. You will work alongside the Service Desk Manager from our head office in Holborn, Monday to Friday, supporting the smooth running and ongoing development of the customer support team. Key to the success of the role will be to inspire, motivate and instil the right behaviours, to build a skilful and high performing team. Therefore, you will be expected to lead by example and set standards, ensuring the culture supports cohesiveness across the team. You will collaborate with the Service Desk Manager to ensure that the team has a solid understanding of ITIL processes and drive continual service improvements to our ways of working and tools, so that we develop an effective team of skilled engineers and through this, deliver an exceptional service to our customers. Responsibilities Team leadership Be an inspiring and visible team leader - instil best ITIL practice, coach the team to ensure we deliver best quality service Promote culture of continuous learning - regularly assess the skills matrix and, in conjunction with the Service Desk Manager, ensure an adequate resource capability Promote and ensure knowledge sharing Develop strong collaboration/teamworking culture in the hybrid working model Develop a culture of continuous feedback Operations and service delivery Perform regular 121s and performance reviews to ensure engineers stay on track, develop their skills and are nurtured (both, from the development and wellbeing perspective) Act as the deputy for the Service Desk Manager (as and when required) Collaborate with the Service Delivery Manager in coordinating exceptional customer service Act as the technical escalation point - assist and/or guide the resolution of technical issues Evaluate team processes and improve as appropriate to meet applicable SLAs Manage the team's rota to ensure appropriate levels of coverage Monitor and drive improvements to our Knowledge Management System Run daily team stand ups to ensure the team are focused and have opportunity to raise awareness Reporting Support the Service Desk Manager in service planning, reporting and continuous improvements Prepare reports for weekly/month performance meetings Perform regular reviews of tickets and customer contact (calls, webchat) resulting in quality checks Ensure wall board information is accurate and highlights critical aspects of daily performance Qualification, experience and skills Previous career within MSP business, managing high volumes of ticket management, configuration, and asset management systems Good practical working knowledge of the ITIL processes Background of working in a service provider environment, coordinating busy service desk Excellent experience of supporting Microsoft technologies (i.e., M365, Intune, Teams, SharePoint, Azure) Experience of typical incident and major incident management processes Evidence of successful managing and developing a team Fluent spoken and written English About the person Natural leader - instils confidence, inspires, brings gravitas and enjoys developing others Positive - able to motivate the team to achieve their goals, do their best and exceed expectations Accountable - proud to own their remit of work with sense of responsibility for the team's performance Empathy - listen to understand, support, and acknowledge challenges staff may be facing Team player - Collaborate and be open to receive feedback. Understand that individual performance is critical to the success of the team Facilitator - patient, good at planning, guiding and navigating through discussions, keeping the goal in sight. What we offer in return Basic salary plus bonus Sponsored development supported by industry training and certifications Incentives for passing Microsoft certifications Company pension scheme Employee Assistance Programme (wellbeing, physical, financial) Private medical insurance Income protection insurance 34 days holidays (including 8 days of bank holidays and day off on your birthday) ITIL processes, Microsoft technologies, team coordination, customer management

Job Description Job Title: Client Service Delivery, Sr Manager Location: West Midlands (Birmingham) Salary: Competitive Career Level: CL6 Please note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application. Company Overview Accenture is a leading global professional services company,providinga broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities acrossall oftheseservices We believe in inclusion and diversity and supporting the whole person. Our core valuescomprise ofStewardship, Best People, Client Value Creation, One Global Network, Respect for theIndividualand Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a Team You will be part of the Service Delivery Team responsible for the end-to-end delivery of infrastructure and cloud services to our clients. Operating from our Birmingham UK office, the team focuses on delivering high-quality, SLA-driven services enhanced through AIOps, automation, and data-driven insights. This is an opportunity to work in a dynamic, collaborative environment with access to continuous learning,cutting-edgetechnologies, and a global network of experts. Key Responsibilities Service Delivery Management Own full lifecycle service delivery across infrastructure and cloud environments, ensuring alignment to SLAs, KPIs, scope, and cost. Leverage AIOps and observability tools (e.g.Dynatrace, Datadog, New Relic, Elastic) to proactivelymonitorservice health and performance. Utilisepredictive alerting and anomaly detection to prevent incidents andoptimisedelivery priorities. Coordinate across internal teams, vendors, and stakeholders to ensure seamless delivery. Client Communication Act as the primary point of contact for service delivery, building strong, trusted client relationships. Translate technical insights into clear business value, highlighting outcomes such as improved reliability and reduced Mean TimeToRecover (MTTR). Communicate the impact of AI-driven service management anddemonstratethe value of platforms such as ServiceNow AIOps, Dynatrace, and Splunk IT Service Intelligence. Service Improvement Analyseservice metrics and trends toidentifyopportunities for continuous improvement. Embed incident learnings into automation workflows and prevention models. Use AIOps insights to improve service availability, performance, and reliability. Driveoptimisationthrough data-led decision-making and proactive operations. Documentation and Reporting Establish and lead governance forums, service reviews, and performance discussions. Deliver AI-enhanced reporting, including predictive insights and trend analysis using tools such as ServiceNow Performance Analytics, Azure Monitor, and AWS DevOps Guru. Ensure transparency and governance in AI usage within service delivery. Team Collaboration Work closely with cross-functional teams including IT, DevOps, and business units. Promote adoption of AIOps and automation tools across operational teams. Encourage skills development in data-driven and AI-assisted service management. Foster collaboration and knowledge sharing to drive service excellence. Risk Management Act as escalationleadformajor incidents, service risks, and client concerns, including participation in on-call rotations. Use event correlation and root cause analysis tools such asMoogsoft,BigPanda, and Splunk IT Service Intelligence to accelerate resolution. Proactivelyidentifyand mitigate risks using data-driven insights. Compliance Ensure adherence to client data protection, security, and regulatory requirements. Govern access to operational data used within AIOps and monitoring platforms. Support audits and assurance activities related to AI-enabled service delivery. Automation & Tooling Implement andoptimiseAIOps and automation capabilities to enable proactive and self-healing operations. Drive intelligent alerting, event correlation, and automated remediation. Leverage AI-driven dashboards for performance, cost, and efficiency insights (e.g.within ServiceNow or Datadog). Support business cases for AIOps and automation investment. Ideally,you'llhave: Experience in Service Delivery within infrastructure and cloud environments Strong understanding of IT Managed Services frameworks Hands-on experience with AIOps tools such as Dynatrace and ServiceNow Familiarity with observability tools (e.g.Datadog, New Relic, Elastic) Knowledge of event analytics tools such as Splunk IT Service Intelligence andMoogsoft Experience in stakeholder and client management Financial management, costoptimisation, and business case development experience Understanding of data protection, compliance, and security controls About Accenture Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law. Qualification Set yourself apart: You will have a culture of learning and completing relevant training and certifications. Experience in Agile Delivery, Project management, DevOps, FinOps. Know how to manage customer expectations with customer-facing experience. Good understanding of Service Management Principals, such as ITIL V4 and alignment with ISO20k, Experience with AI Ops tools, frameworks, and implementation strategies. Knowledge of AI-enabled automation and monitoring solutions. Awareness of Site Reliability Engineering principles and practices. Locations Birmingham Additional Information Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces . Join Accenture to work at the heart of change. Visit us at .

Because we strive to put people first. Culture, our way Technology at Primark What's a career at Primark all about? The positive impact you're making, the experiences you're having and the people you're with. You're our inspiration. Embrace what sets you apart, own your career and develop in ways you never expected. Leave your mark. And do it your way. Our technology team is actively shaping the next wave of advancements. Engaged with innovative initiatives, your expertise will propel our business into the future. Collaborating with a creative team of tech enthusiasts, you'll contribute your unique skills to fuel our technological advancements. What You'll Get People are at the heart of what we do here, so it's essential we provide you with the right environment to perform at your very best. Let's talk lifestyle: Healthcare, Potential Bonus, 27 days of leave, plus bank holidays and if you want, you can buy 5 more. Because Primark is all about tailoring to you, we offer Tax Saver Tickets, fitness centre, and a subsidised cafeteria. What You'll Do as a Security Operations Analyst We want you to feel challenged and inspired. Here, you'll develop your skills across a range of responsibilities: Maintain expert knowledge of security technologies, continuously improving processes, documentation, and system capabilities. Manage security tickets, triage alerts, and perform in depth analysis of incidents, threats, vulnerabilities, and trends. Ensure comprehensive coverage and accuracy across security tools, asset inventories, procedures, and SOC documentation. Lead or support incident coordination, post incident reviews, and forensic activities with internal teams and third party partners. Develop and deliver security metrics, reports, and recommendations to strengthen detection, response, and vulnerability management. Contribute to SOC operations, standardising processes, informing tooling decisions, and supporting broader cybersecurity planning and validation efforts. What You'll Bring 4+ years' experience in enterprise cybersecurity across cloud and on prem environments, with strong foundations in networking, operating systems, and security engineering. Proven background in Security Operations, including incident response, investigations, vulnerability analysis, and understanding of modern attack techniques. Strong communication skills with the ability to collaborate effectively in multi skilled teams and deliver high quality, process driven work. Demonstrated aptitude for rapid learning, self direction, and performing well in a fast paced operational environment. Ability to analyse complex situations, balance risks, draw logical conclusions, and recommend effective security actions. Holds a relevant degree or equivalent experience; security or IT certifications (e.g., Security+, CISSP, Azure/AWS certs) considered desirable. Does this sound like you? Great, because we can't wait to see what you'll bring. You'll be supported within a team of equally capable people, celebrating who you are and aiding you reach your potential. At Primark, we're excited about our future - and we're excited to develop yours. About Primark At Primark, people matter. They're the beating heart of our business and the reason we've grown from our first store in Dublin in 1969 to a £9bn+ turnover business and over 80,000 colleagues and over 440 stores in 17 countries today. Our values run through everything we do. In essence, we're Caring and always strive to put people first. We're also Dynamic, bravely pushing the boundaries to stay ahead. And finally, we succeed Together. If you need any reasonable adjustments or have an accessibility request, during your recruitment journey, such as extended time or breaks between online assessments, a sign language interpreter, mobility access, or assistive technology please contact your talent acquisition specialist. All offers of employment are subject to background checks, including right to work, reference education and for some roles criminal, and financial checks. If you have any concerns, please reach out to our talent acquisition team to discuss. Our fashion isn't one size fits all and neither is our culture. Primark promotes equal employment opportunity, we strive to create an inclusive workplace where people can be themselves, access opportunities and thrive together. REQ ID: JR-7201

Join as an AI Platform Lead , where you'll shape how AI agents, tools, and workflows connect to our systems and data - turning ambition into production ready capability across the business.This is a hybrid role, based in Farnborough, UK. Why this role is different This is a rare opportunity to sit at the centre of Pax8's AI journey. You'll design and own the platform layer that makes AI usable, trusted, and scalable across every department. As Pax8 grows into an agentic organisation, you'll grow alongside the technology - setting standards, shipping real platforms, and seeing your work adopted daily by teams worldwide.Few roles offer this level of ownership, visibility, and long term impact: you're not joining a mature platform - you're creating the foundation others will build on for years to come. Life at Pax8 At Pax8, culture is not a side note - it's core to how we operate. We're a fast growing, cloud first organisation where innovation, autonomy, and collaboration are part of everyday work. You'll join a global community that values curiosity, momentum, and building things that matter. Learn more about our culture and mission on and through our people stories. Our Culture & Ways of Working At Pax8, culture isn't a buzzword - it's how we work, lead, and grow together.Explore more about who we are: Learn about our people, values, and purpose: Our EMEA 2025 journey: See why we're recognised as a and Our amazing Partners and Vendors: The FOMO is Real: You would be joining a rapidly growing team and the What you'll be doing Own the AI platform roadmap - defining how AI tools and agents connect securely and reliably to Pax8 systems Design and build platform integrations that expose core data and services through governed, reusable interfaces Create reusable agent skills that encode operational knowledge into composable building blocks Set standards and guardrails so teams can move fast while staying secure and compliant Make the platform observable by default , with clear telemetry, reliability metrics, and adoption insights Enable adoption across the business , partnering with engineering, AI enablement, security, and product teams The impact you'll have Your work will directly influence how quickly Pax8 can innovate with AI. By making the platform the easiest path forward, you'll help teams move faster without adding complexity - improving partner experience, internal efficiency, and Pax8's position as a technology first leader in the channel. What you'll bring Substantial experience designing and operating developer facing platforms or integration ecosystems Proven capability building reliable APIs, services, or platform layers consumed by multiple teams Strong understanding of AI enabled tooling, agent workflows, and how systems expose data safely Demonstrated skill in setting standards, governance, and patterns that achieve adoption through quality Confidence partnering cross functionally , translating business needs into technical platform capabilities A mindset for enablement - you enjoy helping others succeed through the platforms you build Trust and how we hire At Pax8, we care deeply about building genuine, trust based relationships - starting with how we hire.To protect our business, our teams, and our customers, we use a range of measures throughout the recruitment process to help confirm authenticity and prevent fraud. These safeguards are designed to be fair, respectful, and proportionate, and may evolve as risks change. By applying, you acknowledge that we take steps to verify identity and representation during hiring. If you're applying as your authentic self, you have nothing to worry about - we're excited to meet you.We also use thoughtfully applied AI enabled tools to support our hiring process. These tools may assist with tasks such as reviewing or prioritising applications, but hiring decisions are made by our people. More information is available in our Recruitment Privacy Notice. If you have questions about how we hire or would prefer not to have your application supported by these tools, you can opt out at any part of our process. Inclusion matters We encourage you to apply even if you don't meet 100% of the criteria. We're committed to diverse perspectives, inclusive hiring and sharing your transferrable skills. To fulfil this role, you must hold valid right to work in the United Kingdom. What you'll get in return Salary range: £110,000 - £157,00 (dependent on experience) Bonus: Annual performance bonus Long term Incentive Plan (Stock Options) 25 days holiday (plus bank holidays) Private healthcare covered by Bupa Dental Plan covered by Unum Life Assurance Income Protection Royal London Workplace pension scheme - 5% employer contribution Pax8 Cycle to Work Support Scheme Available Dedicated time for training and personal development Unlimited access to LinkedIn Learning Health & Wellbeing coaching support Fun and frequent company and team socials Our Farnborough office This is a hybrid role based from our Farnborough office, designed to support collaboration while offering flexibility. You'll work alongside a highly engaged local team while collaborating daily with colleagues across our global organisation. Grow with us There's extensive room for a talented individual to grow at pace - whether that's advancing quickly in this role or exploring one of the many opportunities across our global organisation. You'll have access to our internal development hub designed to accelerate your skills and stretch your potential. Alongside specialist Learning & Development trainers, you'll also tap into AI powered tools, "born in the cloud" mentors, and cross continent collaboration that broaden your perspective and sharpen your expertise. We'll give you the space, trust, and the right projects to help you thrive - and full visibility of what it takes to reach your next level. About Pax8 Our mission is to build the managed intelligence marketplace and empower small businesses to do more with smarter technology. We are a fast growing, dynamic, and high energy organisation with a start up feel, allowing you to make a meaningful impact on the business. Culture is also important to us, and at Pax8, it's business, and it IS personal. We are passionate, creative, and unconventional. We work hard, keep it fun, and expect the best! We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life. Background checks As part of our hiring process, we are required to undertake pre employment checks on all candidates that are successful in their application with Pax8. As part of these checks Pax8 will request ID verification, reference requests and qualification checks (additional checks may be completed for certain countries, such as criminal and financial). All checks are completed by our third party provider, First Advantage. Once checks have been completed all candidates will receive a copy for their records. Equal opportunities Pax8 are an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country you have applied for. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with local best practices and processed only in accordance with our recruiting processes. Privacy notice: is the technology marketplace of the future, linking partners, vendors, and small to midsized businesses (SMBs) through AI-powered insights and comprehensive product support. With a global partner ecosystem of over 35,000 managed service

We are looking for a Junior IT Support Engineer to join our Corporate IT Technical Support team in Maidenhead UK. This role is hybrid, with your primary location being our Maidenhead office and flexibility to work from home Responsibilities Act as the first point of contact for our employees to enable their digital work life. Perform initial triage of tickets, resolve issues, qualify and elevate Incidents and Service Requests. Troubleshoot and resolve client technology issues and execute local/regional projects as part of global programs (e.g., deployment of new hardware and software). Install and provide high-quality equipment (high-performance notebooks, MacBooks, etc.) for modern workplaces. Understand employee needs and support IT training activities. Support local events and manage digital collaboration tools and meeting room equipment. Maintain accurate stock records, prepare asset requests, and manage disposals. Identify opportunities for improvement and collaborate with distributed IT teams. Depending on your interests, lead or participate in IT projects for continuous improvement. What will help you succeed Your profile Completed IT education or final-year student in Computer Science. Fluent in English (written and spoken). Strong knowledge of Microsoft environments (Windows OS, M365, Active Directory, Group Policy, etc.). Familiarity with macOS as a regular user. Ability to troubleshoot and accurately diagnose IT-related issues (hardware and software). Understanding of cloud platforms (Microsoft 365, Azure) and collaboration tools (Teams, Zoom, Slack, SharePoint). Basic knowledge of cybersecurity principles.Familiarity with networking concepts (TCP/IP, UDP, DNS, DHCP, VPN). ITIL Foundation Certification or knowledge of ITIL concepts is a plus. Why you will love being a Dynatracer Dynatrace is a leader in unified observability and security. We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance. Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences. Over 50% of the Fortune 100 companies are current customers of Dynatrace.