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IT Service Desk Analyst (1st Line Support) York Permanent Hybrid Working Salary - £29,000 + Bonus + Benefits We're looking for a customer-focused IT Service Desk Analyst to join a busy IT team in York. Acting as the first point of contact for IT support, you'll provide first-line technical assistance, manage incidents and service requests, and help ensure users receive a professional and efficient service. Key Responsibilities Provide 1st line support via phone, email and ticketing systems. Log, prioritise and resolve IT incidents and service requests. Support Microsoft 365 and Windows-based environments. Manage user access requests and onboarding/offboarding activities. Assist with IT asset management and hardware deployments. Escalate complex issues to specialist teams where required. About You Previous customer service or support experience. Strong communication and problem-solving skills. Good knowledge of Windows 11 and Microsoft 365. Organised, proactive and keen to develop a career in IT. Full UK driving licence. Desirable Previous Service Desk or Helpdesk experience. Knowledge of ITSM tools and SLAs. What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Business Readiness Senior Analyst - Pensions The Business Readiness function is a newly formed team within Client Onboarding & Change division / Pension Administration service line. The Business Readiness Senior Analyst is responsible for ensuring that people, processes, and operational teams are prepared for business change, transformation programmes, system implementations, or new ways of working. All of which have a direct and immediate impact of Isio's ability to deliver first class customer service to associated stakeholder groups (i.e. members and trustees) This role plays a significant part in bridging the gap between project delivery and operational adoption, ensuring that people, processes, and technology are aligned for successful change outcomes. The role may include some team management responsibilities. This new role can be based in any of our regional city centre offices with a hybrid workstyle. What does the role entail? Core responsibilities include Business Readiness planning Stakeholder Management Communication disciplines and execution Training & Adoption Analytical & Problem-Solving Skills Operational Understanding Leadership & Collaboration What we're looking for Essential Knowledge and experience of working with UK Defined Benefit Pension Schemes Strong understanding of operating models within Pensions Administration - including systems, processes and associated complexities Strong stakeholder and relationship management Client / customer and end user thinking Risk, control and governance principles and awareness Experience of working across and with multi-discipline teams and functions Desirable Understanding of change management and the change management lifecycle Understanding of new scheme/client onboarding principles and practices Operational readiness & delivery disciplines Programme and transformation experience Communication & training strategy and deployment What you can expect in return A competitive salary and market leading bonus scheme Study support to help you achieve professional qualifications, with salary increases for exam passes Development and training opportunities to support your career ambitions throughout your time with us A friendly and supportive team who will help you deliver your best work Why Join Isio Isio is a fast-growing professional services business, that offers career development through an evolving client base, diverse and meaningful work, nationwide opportunities, and a culture that rewards high performance and accountability. We hold ourselves to the highest standards and our values guide how we advise our clients, how we operate as a business and how we work together as a team. We call it the Isio Attitude. We encourage our people to be bold, to communicate with conviction, and to deliver advice that matters. Here, growth brings opportunity - more responsibility, more clients, and work that stretches and develops you. We invest in training and development so you can expand your skills and explore different career paths across diverse markets to make your mark. Isio is a place to realise your potential and build a career with impact. You can find out more about Isio and the benefits we offer on our career's website Isio - Careers & Benefits. About Isio A progressive advisory firm, partnering with clients of all sizes to deliver expertise in pensions, employee benefits and wealth advisory services. Working with pension trustees, employers, individuals, families and their offices, we are supported by talented colleagues across 10 UK offices. With a Big 4 heritage we combine a strong focus on quality with a fresh perspective challenging traditional thinking. Our culture shapes our work; we foster a supportive environment where we develop our people to grow and fulfil their potential. We invest in our services, products and technology, and provide clear, expert solutions for our clients. This brings clarity, confidence, and better outcomes for everyone. At Isio, we are committed to fostering an inclusive, equitable and diverse workplace, in which our colleagues feel they belong, regardless of background or difference. We uphold the values of respect, fairness, and inclusion in our actions and decisions. We believe that by adhering to these principles, we will create a stronger, more innovative, and supportive environment for all, as well as ensuring that the advice and support we provide to our clients is more creative, more insightful and leaves a lasting impact. We can offer a hybrid, flexible approach to work, supporting a work-life balance that works for you. Isio Group is an equal opportunities employer, and we welcome applications from all suitably qualified candidates. If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please ask us.

Customer Service Advisor Location: Hull Salary: £26,234 per annum What we offer Hull, site based 37.5 hours per week, Monday to Friday plus 1 in 6 Saturdays (8.30am - 12.30pm) Employee health and benefits scheme, including anonymous counselling service, 24/7 GP service, retail and gym discounts and medical cashback scheme 21 days annual leave Additional birthday holiday Holiday purchase scheme Performance based salary increments Fun Company events and functions Free parking Monthly free food days Close to shops and amenities Reward and recognition Purpose Vizion Network is a forward-thinking organisation dedicated to fostering a positive and inclusive workplace culture. Located in Hull and Wellingborough, we pride ourselves on our commitment to employee development, wellbeing, and innovation. Our mission is to attract, develop, and retain exceptional talent by fostering a diverse, inclusive, and respectful workplace where every employee feels valued, respected, and empowered. We champion equity, recognising that our strength lies in the unique backgrounds, perspectives, and talents of our people. Through transparent practices, continuous development, and meaningful engagement, we strive to create an environment where all employees can thrive and contribute to our shared success. To provide professional administrative support within the Claims Team and to company Management / Directors. As a Customer Service Advisor, you will deliver the highest possible standards of customer service, be able to follow individual brand requirements and directives, ensuring that service level agreements and performance targets, both on an individual and team basis are maintained. The Customer Service Advisor is responsible for deployment, management and progression of motor claims relating to vehicle accidental damage, from initial contact, to repair handover and aftercare as required, keeping in close contact with the Bodyshop/Insurer and Customer throughout the repair process to ensure all SLA's are maintained and adhered to. Role Profile Ensure that you are kept fully up to date with SLA's Ensure that you are aware and understand the KPI's the repairers are to adhere as a Vizion Member Ensure accurate processing and deployment / reallocation of claim notifications to repairers via rules driven in house management system within SLA To ensure hire sheets are recorded and updated correctly to ensure costs to the business and clients are kept to a minimum by constant management of hire periods Provide investigative feedback on any queries to the company and their clients where necessary To progress customer claims within the company's management system ensuring they are actioned within internally agreed SLA's Ensure daily tasks are managed within agreed SLAs Management of day to day body shop performance of KPIs, breaches, and cancellations To be responsible for building relationships within the repair network to ensure the smooth transition of customer repairs from start to finish Act as a first level point of contact for repair network members, clients, customers and team members and provide progress updates as required To receive incoming calls and emails and act promptly, dealing with all enquiries or actions in a professional manner Monitor personal and general inboxes and action emails within a timely manner To record all client issues and feed back to your Line Manager, Network Performance Analyst and the Management Team where necessary Assist with any reporting requested for analysis and management of the department/region/client Liaise with designated Network Performance Analyst and any other departments to seek assistance and resolution where required Work towards achieving targets set on a daily/monthly/annual basis provided by your Team Leader/ Line Manager Assist with other Advisor's caseload as and when requested to ensure full service provision Ensure that claims data is maintained and kept fully updated with information from all sources in a timely manner To ensure you provide accurate and detailed recording of all information utilising our management systems so as to provide comprehensive audit trails Promote data security in and outside of the business at all times, strict adherence to DPA and information security standards Adhere to stated Company Policies and Procedures and carry out all duties in a way which is consistent with our clients' values The completion of duties as required from time to time by the Management Team Manage complaints in line with policy ensuring full and in-depth information is captured and logged to enable full reporting on Expressions of Dissatisfaction Ensure that you process and resolve expressions of dissatisfaction within FCA Guidelines and internal/external SLA's To promote our business and that of our clients by providing exceptional and friendly service at all times Person Specification First class communication skills Accurate data input skills Ability to build and maintain relationships Ability to work to agreed deadlines, targets and objectives Able to work as part of a team as well as autonomously to a high level of accuracy Good planning and organisational skills Good problem-solving skills Good decision maker Commitment to providing a first-class service to customers and repairers Customer focused Good knowledge of Microsoft Office Closing date for applications is Tuesday 1st September 2026. To Apply If you feel you are a suitable candidate and would like to work for Vizion Network, please click apply to be redirected to our website to complete your application.

Service Desk Analyst We're partnering with a growing, founder-led SaaS technology business operating within the workforce management and operations technology space. Led by a highly successful leadership team with a track record of building and scaling technology businesses, the company is helping organisations improve workforce visibility, employee safety, attendance, onboarding and operational efficiency through a combination of software, automation and innovative workplace technology. Their customers span a range of sectors including facilities management, healthcare, logistics, retail, manufacturing and hospitality, supporting organisations with large frontline and operational workforces. With continued growth and an expanding customer base, they are now looking to strengthen their Service Desk team with the addition of a customer-focused Service Desk Analyst. The Opportunity As a Service Desk Analyst, you'll be the first point of contact for customers using the platform and will play a key role in delivering an excellent support experience. You'll help customers resolve queries, investigate issues, provide guidance and ensure they get maximum value from the technology. This is an excellent opportunity for someone with strong customer service skills who enjoys helping people and wants to build a career within technology and software support. What You'll Be Doing Acting as the first point of contact for customers via phone, email and ticketing systems. Delivering a professional, friendly and efficient customer experience. Logging, prioritising and managing customer enquiries and incidents. Investigating issues and identifying solutions using internal documentation and knowledge resources. Keeping customers informed throughout the lifecycle of their enquiry. Resolving issues wherever possible within agreed service levels. Escalating more complex incidents to specialist teams with clear and accurate information. Maintaining detailed records of customer interactions and resolutions. Contributing to internal knowledge articles and support documentation. Working collaboratively with colleagues to continuously improve customer service delivery. What We're Looking For We're looking for someone who genuinely enjoys helping customers and takes pride in delivering a great service experience. You'll likely have experience in: Customer Service Advisor Customer Support Advisor Helpdesk Advisor Service Desk Analyst Contact Centre Advisor Technical Support Administrator Customer Experience Executive Essential Skills Excellent verbal and written communication skills. Strong customer service mindset. Positive and professional approach. Good problem-solving abilities and attention to detail. Ability to manage multiple tasks and prioritise workload. Confidence using technology and learning new systems. Proactive attitude with a willingness to take ownership. Ability to work independently in a remote environment whilst contributing effectively to a team. Desirable Experience Whilst not essential, we'd be particularly interested in people with: Previous customer service experience. Experience using business software. Exposure to helpdesk or ticket management systems. An interest in technology and software. Previous experience working within a support environment. Why Apply? Hybrid working. Comprehensive training and onboarding. Opportunity to join a growing SaaS business. Supportive and collaborative team culture. Clear pathway into software and technology support. Exposure to a modern technology platform used by organisations across the UK 26,000 salary plus benefits

At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimising diverse talent strategies. We partner with M&G to support their contingent recruitment processes. Acting as an extension of their recruitment teams, we connect them with skilled interim and temporary professionals, fostering workplaces where everyone can contribute and succeed. On behalf of M&G, AMS are looking for a number of Financial Crime Business Analysts- Corporate Functions for a 6 month contract based in London. It will be a hybrid model. We will consider flexible working arrangements for any of our roles and also offer workplace accommodations to ensure you have what you need to effectively deliver in your role. Purpose of the role: We are looking for a Financial Crime Business Analyst with strong experience delivering financial crime change programmes within large financial services or investment management organisations. The successful candidate will play a key role in implementing enhancements to third-party processes and technology, ensuring alignment with updated risk assessment methodologies and standards. This role is suited to a hands-on Business Analyst with excellent stakeholder management skills, experience working across 1LoD and 2LoD, and a proven track record of driving implementation and delivering tangible business outcomes. What you'll do: Lead gap analysis activities, comparing current state vs. target operating models, and define solutions to address identified gaps. Collaborate closely with Corporate Functions internal stakeholders and external third parties, including TPAs, outsourcers, and managed services providers. Partner with both 1LoD and 2LoD teams to deliver effective financial crime solutions. Develop and deliver communications and training materials to support business change initiatives. Support business change projects end-to-end, including process design, stakeholder workshops, and implementation delivery. Ensure compliance with regulatory expectations and internal governance standards throughout project execution. Produce clear, concise documentation, including target operating models, risk frameworks, and implementation plans. The skills you'll need: Significant experience as a Business Analyst working on financial crime change programmes within large financial services organisations. Proven experience in implementation delivery, not just analysis - must be comfortable "getting stuck in" to drive change. Experience with financial crime customer lifecycle management. Exposure to third-party oversight and working with external service providers. Strong experience liaising with stakeholders across both first line of defence (1LoD) and second line of defence (2LoD). Excellent verbal and written communication skills, with the ability to present complex information clearly and persuasively. Ability to produce and deliver communications and training content to support change initiatives. Hands-on experience with gap analysis and defining target operating models. Competence with Microsoft Office suite (Excel, PowerPoint, Teams, SharePoint). Desirable: Experience in Corporate Functions environment (eg: Finance, Procurement, HR) Familiarity with financial crime standards. Some exposure to project management responsibilities. Next steps We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

JOB ADVERT - Service Desk Analyst Job Title: Service Desk Analyst Location: Portsmouth Security Clearance: SC (or ability to obtain) We are looking for a customer-focused Service Desk Analyst to join our IT Service Management function supporting a secure MOD private cloud environment. This role is ideal for individuals with experience in Service Desk Analyst/Service Operations who are looking to grow their capabilities within an ITIL 4-aligned setting. Working as part of a dedicated service team, you will provide first-line technical support, ensure incidents and service requests are handled efficiently and escalated to the relevant team, and contribute to the continuous improvement of our digital services. Key responsibilities Act as the first point of contact for users, providing high-quality customer support. Log, prioritise and categorise incidents and requests using Jira Service Management. Perform initial investigation and diagnosis, resolving issues where possible. Escalate incidents to resolver groups following defined workflows. Maintain accurate and clear records of all interactions. Use and improve knowledge articles in Confluence. Support major incident communication and coordination. Contribute to service improvement initiatives. Work in alignment with ITIL 4 practices and ISO 20000 processes. Triaging/management of major incidents using the knowledge base. Essential Experience in a Service Desk Analyst position. Working knowledge of ITIL processes (Incident, Request, Service Desk). Experience with Jira Service Management or similar ITSM tooling. Experience using Confluence Excellent communication and customer-service skills. Strong problem-solving and triage ability in line with 1st and 2nd line support. Eligibility and willingness to obtain SC clearance. Ticket, troubleshooting and service management experience Working with/within a knowledge management platform. Desirable MoD, Defence or wider UK Government experience ITIL 4 Foundation Confluence and Jira familiarity Understanding of continuous improvement Experience working in a high-secure environment Role Specifics 8am - 4pm, on-site Base location - Portsmouth Contract until 30/04/2028, fixed-term permanent available if preferred. This is an excellent opportunity to grow your career within a structured, secure, and modern IT service environment. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.

IT Service Desk Team Lead - Microsoft / Windows - Hull Are you the kind of Service Desk person who's ready to lead, but doesn't want to lose the technical side entirely? We're working with a business that's restructuring its IT function and creating a brand-new role for it. This isn't a tired, "step into someone else's shoes" position - it's being built from scratch around whoever takes it on. What you'll be doing This isn't a purely hands-off management role. You'll be: Leading a team of four 1st and 2nd line Service Desk analysts day to day Owning workload allocation, escalations, and making sure incidents get resolved within SLA Getting your hands dirty with tickets yourself when the team needs bolstering Building out proper incident, problem and request management processes - a lot of this currently lives in people's heads, not in documentation Acting as the escalation point for the complex or high-priority stuff Reporting service desk performance up to senior leadership, in language they can actually use What they care about Yes, they want solid Service Desk management experience. But more than that, they want: Someone who's genuinely proud of the work they do, not just clocking in Someone ready to take a step up - this could be your first lead role, and that's fine A person comfortable being hands-on with the team while still owning the bigger picture If you've been deputising, mentoring informally, or covering for a lead when they're out, that counts. You don't need to already hold the title to be right for this. The technical bit A few years' experience in IT Service Desk or IT support, ideally with some team responsibility already Comfortable with ITSM tools and ticketing systems Solid grounding in a Microsoft 365 / Azure / Windows environment Confident communicator - with your team, and with senior leadership Why this is worth a look Most Service Desk Lead roles are about maintaining what's already there. This one isn't. You'll be shaping how the team actually works, not inheriting someone else's system You'll report directly into a newly-appointed Director who's heavily investing time in getting this right There's a genuine growth story here - the department's been expanding steadily, and this role sits right in the middle of that If you're ready to lead a team properly, without giving up the technical side entirely, this is one to look at.

Job Title: Service Support Analyst (Level 2) Salary: 40k DoE Location: Aylesbury, with hybrid working A growing organisation is seeking a Service Support Analyst to provide first- and second-line IT support across the business. This role is responsible for ensuring reliable IT services, supporting end users, and contributing to the ongoing improvement of systems, security, and service delivery. Key Responsibilities Provide 1st and 2nd line IT support across incident, problem, change, and service request management (aligned to ITIL practices). Log, prioritise, troubleshoot, and resolve technical issues; escalate to third-party providers where required. Support and maintain Microsoft cloud technologies, including Microsoft 365, Teams, Exchange Online, OneDrive, SharePoint, and Azure Virtual Desktop. Install, configure, and support laptops, desktops, printers, meeting room technology, and remote working setups. Manage user lifecycle processes (joiners, movers, leavers) and system access controls. Monitor and respond to cyber security alerts and email security controls, ensuring compliance with internal policies. Maintain accurate hardware and software inventories. Work closely with external IT suppliers and monitor their performance against service expectations. Assist with technology rollouts, including user communication, training, and support. Conduct risk assessments on incidents and escalate issues appropriately. Perform information security and data protection checks. Communicate effectively with non-technical stakeholders, providing clear updates on IT services. Skills & Competencies Strong troubleshooting and problem-solving abilities. Clear communication skills (technical and non-technical). Ability to manage multiple priorities and work under pressure. High attention to detail and strong organisational skills. Ability to work independently and collaboratively within a team. Proactive approach with a willingness to learn and develop. Understanding of change management and IT service processes. Awareness of cyber security best practices. Experience & Qualifications Essential: Experience supporting Microsoft Azure and Microsoft 365 environments. Proven experience in a customer-facing IT support role. Desirable: Degree in Computer Science or related discipline (or equivalent experience). Microsoft 365 certifications (e.g., Fundamentals or Administrator). Knowledge of IT infrastructure, ITIL methodology, and information security practices. Salary & Benefits Salary up to 40,000 (depending on experience). Discretionary bonus (up to 15%). 28 days annual leave plus bank holidays. Pension with employer contributions up to 10%. Life assurance (4x salary). Employee wellbeing support, training opportunities, and additional perks (e.g., volunteering leave, discounts, health initiatives). Working Arrangements Full-time, permanent role (35 hours per week). Primarily office-based, with limited flexible/home working options available depending on role and performance. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.

Senior Compliance Reporting Analyst Oxfordshire Competitive + Excellent Benefits We are working with a well-established Oxfordshire business to appoint a Senior Compliance Reporting Analyst into its finance team. It is a genuinely different finance role, and one that will suit someone who enjoys precision, structure and getting an answer right first time. The business operates under a strict external reporting framework with defined limits on what it can spend. Staying inside those limits, and being able to prove it, is business critical. That is what this role exists to do. The role You will produce the periodic reporting that demonstrates compliance, prepare the formal submissions that go to the external body overseeing the framework, and own the working papers that sit behind them. When questions come back, you will pull together the analysis that answers them, often at pace and often feeding directly into responses from the CFO. Alongside that you will review transactional data and source documentation to test whether activity falls inside or outside the rules, escalating grey areas rather than guessing. You will document the business's position on the trickier points of interpretation, keep the valuation assessment schedule current, and support the external audit process with everything it needs. You will also work with the business partnering team on the annual plan, making sure forecast activity stays within the framework, and you will keep an eye on changes to the rules and to accounting standards so nothing catches the team out. About you You will be qualified, part-qualified or studying towards ACA, ACCA or CIMA, and you will have worked somewhere the rules genuinely matter, whether that is a regulated sector, a compliance function or another environment with externally imposed constraints. Beyond that we are looking for someone accurate to a fault, comfortable in large datasets in Excel, and used to standing behind their numbers under scrutiny. Audit exposure is important. So is the ability to run several deadlines at once without dropping any of them. Experience of ERP systems such as D365, SAP or Workday would be useful, as would forecasting experience and a working knowledge of FRS 102 or UK GAAP. None of those are dealbreakers. If you want the full detail, get in touch for a confidential conversation.

An impressive global firm is looking for an enthusiastic IT Support Analyst to join its sizeable technology team in Central London. Please note this role is hybrid - you'll work from home 2 days per week with 3 days in the office. Working as part of a collaborative IT team you will act a first point of contact for internal IT queries so excellent communication skills and a friendly demeanour are essential. It is expected that you will have knowledge of Office 365, Active Directory, SharePoint, Azure, Windows10/11 and Teams.You will monitor, triage and resolve support tickets coming into the IT Service Desk, providing 1 st and some 2 nd line support for system and hardware issues. You will work with users to resolve technical problems and will escalate issues to 2 nd and 3 rd line engineers as needed.This is a great opportunity for a keen IT Support Analyst to work with cutting-edge software and network technologies across a broad range of platforms including Azure, Office 365, Exchange, and Windows Server, and join a household name that offers an outstanding range of benefits.

An impressive global firm is looking for an enthusiastic graduate to join its sizeable technology team as an IT Support Analyst. Please note this role is hybrid - you'll work from home 2 days per week with 3 days in the Central London office. Working as part of a collaborative IT team you will act as a first point of contact for internal IT queries so excellent communication skills and a friendly demeanour are essential. It is expected that you will have knowledge of Office 365, Active Directory, SharePoint, Azure, Windows 10/11 and Teams.You will monitor, triage and resolve support tickets coming into the IT Service Desk, providing 1 st and some 2 nd line support for system and hardware issues. You will work with users to resolve technical problems and will escalate issues to 2 nd and 3 rd line engineers as needed.This is a great opportunity for a keen IT Support Analyst to work with cutting-edge software and network technologies across a broad range of platforms including Azure, Office 365, Exchange, and Windows Server, and join a household name that offers an outstanding range of benefits.

Research Analyst Ford & Stanley Talent Services A Role With Real Scope to Shape Something Based in Derby £27,(Apply online only) £30,(Apply online only) If you're curious about businesses and markets, interested in how AI and emerging technology can improve the way we work, and looking for a role where you can make a genuine contribution from early on, this could be a great opportunity. Ford & Stanley is a Derby-based talent services group working across rail, engineering, manufacturing and aerospace placing people into some of the most recognised organisations in the sector. We're now looking for a Research Analyst to join the business as we develop our research and commercial intelligence capability, with AI and technology playing an increasing part in how we do that. What the Role Involves You'll be supporting both our Sales and Operations teams with research and commercial intelligence, while also playing a part in developing how we use AI, technology and different sources of information to do that more effectively. There's a clear structure to the role and you'll have support around you from day one but as you settle in, the expectation is that you'll take ownership of your outputs, develop your understanding of our markets and look for better ways of doing things. A key part of the role will be taking information from multiple sources, working out what matters and turning it into succinct, commercially useful insight. In practice, that means: Responding to ad hoc research requests from across the Sales and Operations teams. Producing scheduled reports, research outputs and commercial intelligence. Supporting research that helps our teams build a stronger understanding of clients, opportunities, decision-makers, competitors and the wider commercial environment. Producing concise client research profiles covering company performance, recent developments, projects, leadership changes, tenders, competitors and other commercially relevant information. Supporting candidate and supply-chain intelligence , identifying new sources, communities, networks and routes to talent beyond the traditional recruitment channels we already use. Researching unfamiliar subjects and bringing information from different sources together to identify what is relevant and what it could mean for the business. Working alongside AI and other research tools reviewing and validating outputs, understanding where they work well and where human judgement is required. Exploring new technologies, research methods and sources of information that could improve the quality, speed or reach of our research. Contributing to conversations about which tools, platforms, vendors and approaches are worth investing in. Finding efficient, practical and repeatable ways of getting things done. As your understanding of Ford & Stanley, our clients and our markets grows, so will the scope of what you're involved in. We want the person in this role to increasingly understand not simply what the information says, but why it matters and what we should do with it. What We're Looking For You'll be degree educated and ideally have some experience of working in a professional environment whether that's a placement year, an internship or a first role and you'll be looking for somewhere that gives you the chance to do more with it. We're less concerned with whether you've previously worked in recruitment or held the title of Research Analyst. We're interested in how you think. More specifically, you'll likely be: Naturally curious you enjoy investigating a question, understanding businesses and markets and finding out what's really going on. Analytical you're able to take information from multiple sources, assess its relevance and turn it into clear, useful insight. Commercially minded you're interested not just in finding information, but in understanding what it means and why it matters. Genuinely interested in AI and technology not just aware of it, but someone who's used it, thought about its limitations and has a view on where it adds value. Resourceful you look beyond the obvious sources and find smarter ways of getting to an answer. Able to exercise judgement you don't simply accept the first answer or an AI-generated output; you're prepared to question, validate and investigate. A clear communicator able to take potentially complex or extensive research and present the important points succinctly. Comfortable managing your own time and getting on with things independently. Someone who enjoys being part of a team and working closely with the people around them. What matters is that you have the intellectual curiosity and capability to get underneath unfamiliar subjects, understand what you're looking at and turn research into something genuinely useful. The Opportunity There's genuine scope to grow here. The business is evolving how it uses research, commercial intelligence and AI, and the person in this role will naturally become more central to that as their understanding of the business develops. Initially, you'll be working within established research requirements and supporting our teams with defined outputs. Over time, we want you to help us improve those outputs, identify new sources of intelligence and recommend better ways of approaching the questions we're trying to answer. You'll be encouraged to make recommendations and contribute ideas, supported by a team that wants to see you do well. A Culture Built on Trust and Performance We combine high standards with real support. You can expect: Clear expectations and a structured onboarding to set you up properly A collaborative team that shares knowledge and works closely together Real investment in your development as your understanding of the business and its research needs grows A culture where good work is noticed and people are given room to do more of it What You'll Get £27,(Apply online only) £30,(Apply online only) salary A role with real autonomy and scope to develop The chance to help shape how research, commercial intelligence and AI are applied in a specialist talent business A close-knit, collaborative team environment Bi-annual talent review board opportunities for promotion Structured development & coaching with clear career progression pathway Incentives, socials, and a high-energy environment £500 Internal Recruitment Referral Scheme 5% Pension Scheme 22 + 8 holidays per annum Extended Christmas Break & Company Shutdown Life Assurance 4 x Annual Salary Health Shield Annual Cash Allowances covering optical, dental, chiro, massage, gym memberships & more Half-Year Company Away Day Monthly Team Social Budget Annual Christmas Party iPhone Laptop with seamless remote connectivity to all company infrastructure Fully Stocked Beer & Prosecco Fridge Free parking Facilities team recreation area including table tennis CSR initiatives including opportunities to plant trees at our privately owned Conservation Meadow via our tree for every placement initiative 24/7 Mental Fitness & Performance Coach Access Closing Date: 30th September 2026 About Ford & Stanley Group Ford & Stanley Talent Services Group are in the business of people and performance. Our mission is to create one million better workdays through facilitating great recruitment, leadership and occupational mental fitness. We support our clients in their most challenging business areas - recruiting, developing and retaining the best talent from shop floor to boardroom. Ford & Stanley TalentWise - Business specialising in blue collar trade & technical services permanent and temporary. Ford & Stanley Recruitment - Business specialising in white collar spanning all company functions with specialist verticals within Digital, Rail Engineering, Civils & Infrastructure, General Manufacturing, Supply Chain & Logistics both permanent and contract. Ford & Stanley Executive Search Business specialising in Executive Search & Executive Interim Solutions in the UK, North America, Middle East and Europe. Ford & Stanley Genius Performance - Performance is always accelerated when good people are coached, inspired, trained and focused in the right way. Ford & Stanley Talent Services Group Ltd is a Disability Confident employer that is committed to a policy of equal opportunities for all opportunity seekers. We shall adhere to such a policy at all times and will review on an on-going basis all aspects of recruitment to avoid unlawful or undesirable discrimination. We will treat everyone equally irrespective sex, sexual orientation, gender reassignment, marital or civil partnership status, age, disability, colour, race, nationality, ethnic or national origin, religion or belief or political beliefs and we place an obligation upon all staff to respect and act in accordance with the policy.

Position: Business Intelligence Lead - Engagement and Income Hours: Full-time (35 hours a week) Contract: Permanent Location: Office-based in London N4, with flexibility to work remotely Salary: Starting from £45,226 per annum plus excellent benefits Salary Band and Job Family: Band 3, Profession/Technical You will start at our entry point salary of £45,226 per annum, increasing to £48,053 after 6 months service and satisfactory performance and to £50,879 after a further 6 months. About us We make sure people living with MS are at the centre of everything we do. And it is this commitment that unites us across the UK. Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus. Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research, and provide award winning support and information. Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you will be able to make a difference. About this job We are in a pivotal moment in how we use data at the MS Society. Following investment in a new CRM and data infrastructure, we are building our strategic analytics capability, one that shapes how we engage, communicate with, and support the MS community and our supporters. We are looking for a Business Intelligence Lead for Engagement who is, first and foremost, a strong analyst. Someone who's built propensity models, next best action logic, or lifetime value analysis, and who understands how to turn that thinking into segmentation, selections, and audience strategies that improve engagement and fundraising outcomes. You will lead a team and shape how we understand our audiences, turning that understanding into action. What you will be doing Applying advanced analytical techniques e.g. propensity modelling and next best action, to understand audience behaviour and inform engagement and fundraising strategy Overseeing selections and segmentation for income and engagement activities and journeys, ensuring they are accurate, timely, and grounded in real analytical insight Leading a team of analysts, developing their skills in advanced analysis as well as delivery Partnering with fundraising, marketing, communications, and digital teams to embed data-driven decision-making Building dashboards and reporting that go beyond tracking KPIs to actively changing how decisions get made Contributing to our wider data maturity journey as we build out the Data and BI function What we are looking for Significant, hands-on experience designing, building, and applying advanced predictive analytical techniques that directly inform engagement and income decisions Strong hands-on experience with CRM systems, FastStats, and Power BI, together with proficiency in SQL Experience developing and managing a team, providing data and advisory services across an organisation Excellent analytical, problem-solving, and communication skills - able to make complex information accessible to a range of stakeholders Experience in a data-driven marketing, engagement, or fundraising role If you are excited by the idea of building an analytics function from a strong foundation, and shaping how it grows from here, we would love to hear from you. Closing date for applications: 5pm on Friday 4th September 2026 Interested? PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION. We particularly welcome applications from disabled people and or people from minoritised ethnic backgrounds. We'd be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. Disability Confident Employer We're a Disability Confident Employer and we're committed to promoting equality and diversity. You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes. If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format. More about our recruitment and selection process The first round of our recruitment and selection process includes an interview with competency-based questions. Our recruitment and selection process might also include extra tasks. For example, a written or Microsoft Excel test or making a presentation. We'll let you know what the selection process will include when we invite you to interview. You can ask for any more reasonable adjustments for the interview as part of the invitation. You might also be invited for a second interview. We'll let you know about this during the selection process. More about our employee benefits: We have a wide range of employee benefits including (but not limited to): Encouraging work life balance 39 days paid annual leave (including bank holidays), pro-rata for part-time More annual leave entitlement, based on length of employment Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) Flexible working options Caring for you and your family Generous sick pay entitlement More sick pay entitlement, based on length of employment Opportunity to buy and sell annual leave in each calendar year Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis Enhanced leave for new parents Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year) 10 days paid disability leave a year, pro-rata for part-time 10 days paid carers' leave a year, pro-rata for part-time Cycle to work scheme Death in service scheme New family-friendly benefits, including paid leave: In the event of miscarriage or still birth To support fertility treatments For antenatal appointments for both parents Thinking about your finances Enhanced salary sacrifice pension scheme Discounted season ticket loan and interest-free emergency loans Give as you earn to support other charities of your choice before tax New employee portal including lifestyle savings vouchers and personal wellbeing Enriching your life at work Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager Yearly internal apprenticeship opportunities New, modern offices that embrace working together both in-person and remotely Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) Active and supportive internal employee networking groups for collaboration and peer support 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 2 days paid leave a year for volunteering with other charities during normal Safeguarding We're committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with. This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment. We recognise our particular responsibility to make sure vulnerable adults and children are protected. We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds. Your right to work in the UK You must have the right to work in the UK to work in paid employment with us. You'll need to share documents showing you're eligible to work in the UK if we offer you employment. You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don't have a Sponsor Licence agreement with the Home Office and aren't able to support you with your visa applications. No agencies please.

SAP SuccessFactors HR Systems Analyst Liverpool Hybrid (2-3 Days Per Week) Up to £40,000A leading international professional services organisation is seeking a SAP SuccessFactors HR Systems Analyst to join their HR Systems team.SAP SuccessFactors experience is essential. This role will focus heavily on supporting, maintaining, and improving the SuccessFactors environment, alongside reporting, dashboard creation, data analysis, and user support.Key ResponsibilitiesProvide first-line support for SAP SuccessFactors usersTroubleshoot system issues and manage system-related queriesCreate and maintain HR reports, dashboards, and analyticsSupport system enhancements, testing, and upgradesMonitor and improve data quality and integrityWork closely with HR and IT teams to drive continuous improvementEssential RequirementsHands-on SAP SuccessFactors experienceExperience in a HR system, HRIS, HR Analyst, or People Systems roleStrong reporting and data analysis skillsAdvanced Excel skillsExperience building reports and dashboardsStrong stakeholder management and communication skillsWhat's on Offer?Up to £40,000Hybrid working (2-3 days per week in Liverpool)Opportunity to develop further within HR Systems and HR TechnologyWork within a collaborative, international environmentThis is an excellent opportunity for someone with SAP SuccessFactors experience looking to build a long-term career within HR Systems and People Technology.If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Junior Systems Developer £28,000 - £35,000, Near Lewes, Monday to Friday 9am - 5:30pm, Permanent, 20 days holiday + bank holidays, Pension, Parking, Christmas Bonus The Role An opportunity has arisen for a Junior Systems Developer to join a growing technology-led business operating across multiple specialist brands. Working closely with the Director, the Junior Systems Developer will support the development, maintenance and improvement of websites, internal CRM systems and business applications used by customers, professionals and internal teams. This role offers the opportunity to gain exposure to software development, database management, web technologies and IT infrastructure within a supportive environment where training and development are actively encouraged. Supporting the maintenance and development of websites and web applications Assisting with improvements to internal CRM systems Investigating and resolving software and website issues Supporting the maintenance of databases and APIs Assisting with updates to desktop applications Providing first-line support for internal technical issues Supporting server and service monitoring activities Working closely with users to identify system improvements Taking part in testing and deployment of new functionality Learning new development tools and technologies as required Requirements The successful Junior Systems Developer will have a genuine interest in software development and technology, whether gained through education, self-study, personal projects or commercial experience. Exposure to HTML, C#, SQL databases or web development technologies would be highly desirable but not essential. Strong problem-solving skills, curiosity and a willingness to learn are more important than possessing a complete technical skillset. You will be comfortable communicating with colleagues, understanding user requirements and working within a small collaborative team. This role could suit someone who has worked as a Junior Developer, IT Support Developer or Software Support Analyst. Company Information You will be joining a well-established technology business that develops and manages a range of specialist web platforms and customer-facing systems. The organisation prides itself on maintaining a responsive in-house development function, allowing it to continually improve systems and services whilst supporting customers and employees effectively. The business offers a friendly, supportive working environment where genuine curiosity and initiative are highly valued. Package £28,000 - £35,000 salary 20 days holiday plus bank holidays Company pension scheme Annual discretionary Christmas bonus On-site parking Monthly team lunches Full training and development Exposure to a broad range of technologies Long-term career development opportunities Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.

Job Overview: Weare seeking an SC Cleared First Line Analyst (L2) to support the delivery of acritical customer service desk operation. The successful candidate will provideFirst-line technical support, ensuring an effective investigation, resolution,and management of incidents and service requests while maintaining excellentcustomer service standards.Workingwithin a fast-paced support environment, you will be responsible for diagnosingtechnical issues, fulfilling service requests, contributing to probleminvestigations, and supporting continuous service improvement initiatives. Location: Building 7, Caldecotte Lake Business Park, Milton Keynes, MK7 8JU Security Clearance: Active SC Clearance (Essential) Duration: ASAP - 31 October 2026 Working Hours: Monday to Friday, 09:00 - 17:30 (within a rotating shift environment covering 07:00 - 19:00) Rate : A per hour rate, in-scope IR35,of £13.45/hr PAYE OR £17.45hr (via a Hays approved umbrella company) Key Responsibilities Provide first-line technical support to customers via phone, email, and ticketing systems. Investigate, diagnose, and resolve incidents within agreed service levels. Manage and fulfil service requests accurately and efficiently. Escalate unresolved issues to appropriate support teams where required. Perform initial troubleshooting across hardware, software, operating systems, and network-related issues. Monitor incidents through to resolution and maintain regular customer communication. Assist Problem Management teams by identifying recurring issues and contributing to root cause investigations. Create, update, and maintain technical documentation, support guides, and knowledge articles. Provide technical coaching and support to colleagues as required. Ensure all activities are recorded and managed within ITSM tools. Follow established processes, procedures, and security policies. Maintain high levels of customer satisfaction and service delivery. Essential Skills & Experience Active SC Clearance (mandatory). Previous experience within a 1st Line Support, Service Desk, Helpdesk, or IT Support environment. Experience supporting Windows operating systems and Microsoft applications. Knowledge of Active Directory, account administration, password resets, and user management. Understanding of networking fundamentals including TCP/IP, DNS, DHCP, and connectivity troubleshooting. Experience using IT Service Management (ITSM) tools such as ServiceNow, Remedy, or similar. How to Apply: If you're interested in thisrole, click 'apply now' to forward an up-to-date copy of your CV, or call usnow. If this job isn't quite right for you, but you are looking for a newposition, please contact us for a confidential discussion about your career. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk