Dynamics 365 Call Centre Operations Consultant - East Midlands (Hybrid) Permanent Hybrid (2 days per week on-site) Are you a Dynamics 365 Customer Engagement specialist with a passion for building exceptional customer service and contact centre experiences? Do you enjoy designing solutions that bring together omnichannel engagement, Teams Telephony, Live Chat, and Voice to create seamless customer journeys? A leading organisation in the East Midlands is looking for an experienced D365 CE Functional Consultant to help shape the future of their contact centre operations and drive intelligent, real time engagement across all channels. What You'll Do Lead end to end functional design and delivery of D365 CE Customer Service, including Customer Service Workspace and Omnichannel. Configure and deploy Live Chat, Voice, Email, and ACS (Azure Communication Services) to enhance customer interactions. Integrate and optimise Teams Telephony across the Dynamics 365 ecosystem. Partner with business stakeholders to understand needs and turn them into scalable, intuitive solutions. Support cross platform integrations and ensure alignment with security, governance, and best practices. Deliver workshops, training, and user adoption sessions. Provide expert post implementation support and help drive continuous improvement. What You'll Bring 5+ years as a D365 CE Functional Consultant specialising in Customer Service. Strong knowledge of Omnichannel for Customer Service and wider contact centre operations. Hands on experience deploying Live Chat, Voice, Email, and ACS channels. Proven background integrating Teams Telephony with D365. Familiarity with telephony technologies and call centre systems. Good understanding of the Power Platform (Power Apps, Power Automate). Excellent communication and stakeholder engagement skills. Strong documentation and functional design capability. Working knowledge of ALM and DevOps. Desirable Extras Experience with Azure services, Power BI, or Customer Insights. Knowledge of ITIL and service management processes. Exposure to Copilot, AI features, or sentiment analysis. Relevant Microsoft certifications (D365 Customer Service, Power Platform). What's on Offer Competitive salary 25 days annual leave + bank holidays Pension scheme Life assurance Employee discounts platform Private medical cover (after qualifying period) Learning & development programmes Annual company wide event Modern office environment with facilities such as a gym, canteen, prayer/quiet rooms (site dependent)
Mar 15, 2026
Full time
Dynamics 365 Call Centre Operations Consultant - East Midlands (Hybrid) Permanent Hybrid (2 days per week on-site) Are you a Dynamics 365 Customer Engagement specialist with a passion for building exceptional customer service and contact centre experiences? Do you enjoy designing solutions that bring together omnichannel engagement, Teams Telephony, Live Chat, and Voice to create seamless customer journeys? A leading organisation in the East Midlands is looking for an experienced D365 CE Functional Consultant to help shape the future of their contact centre operations and drive intelligent, real time engagement across all channels. What You'll Do Lead end to end functional design and delivery of D365 CE Customer Service, including Customer Service Workspace and Omnichannel. Configure and deploy Live Chat, Voice, Email, and ACS (Azure Communication Services) to enhance customer interactions. Integrate and optimise Teams Telephony across the Dynamics 365 ecosystem. Partner with business stakeholders to understand needs and turn them into scalable, intuitive solutions. Support cross platform integrations and ensure alignment with security, governance, and best practices. Deliver workshops, training, and user adoption sessions. Provide expert post implementation support and help drive continuous improvement. What You'll Bring 5+ years as a D365 CE Functional Consultant specialising in Customer Service. Strong knowledge of Omnichannel for Customer Service and wider contact centre operations. Hands on experience deploying Live Chat, Voice, Email, and ACS channels. Proven background integrating Teams Telephony with D365. Familiarity with telephony technologies and call centre systems. Good understanding of the Power Platform (Power Apps, Power Automate). Excellent communication and stakeholder engagement skills. Strong documentation and functional design capability. Working knowledge of ALM and DevOps. Desirable Extras Experience with Azure services, Power BI, or Customer Insights. Knowledge of ITIL and service management processes. Exposure to Copilot, AI features, or sentiment analysis. Relevant Microsoft certifications (D365 Customer Service, Power Platform). What's on Offer Competitive salary 25 days annual leave + bank holidays Pension scheme Life assurance Employee discounts platform Private medical cover (after qualifying period) Learning & development programmes Annual company wide event Modern office environment with facilities such as a gym, canteen, prayer/quiet rooms (site dependent)
Dynamics 365 Finance & Operations Technical Architect Maidenhead, United Kingdom Posted on 09/03/2026 VE3 is a technology and business consultancyfocused on delivering end-to-end technology solutions and products. We havesuccessfully serviced enterprises across multiple markets, including the publicand private sectors. Our services span all aspects of business, providing aholistic approach to managing an organization. We are committed to providingtechnical innovations and tools that empower organizations with criticalinformation to facilitate decision-making that results in businesstransformation through cost savings and increased operational efficiency. Ourcommitment to quality is adopted throughout the organization and sets thefoundation for delivering our full suite of capabilities. Job Description Dynamics 365 Finance & Operations Technical Architect Role Overview The Dynamics 365 Finance & Operations Technical Architect is responsible for designing and governing the technical architecture of enterprise ERP implementations built on Microsoft Dynamics 365 Finance & Operations (F&O). This role ensures the platform is implemented according to Microsoft best practices, enterprise architecture standards, and scalable cloud architecture patterns, while supporting integrations, customisations, reporting, security, and DevOps automation. The Technical Architect works closely with Functional Leads, Integration Architects, and DevOps teams to ensure that the ERP solution remains maintainable, performant, and extensible across the entire implementation lifecycle. Requirements Key Responsibilities Design the technical architecture for Dynamics 365 Finance & Operations implementations Define customisation and extension strategies aligned with Microsoft best practices Ensure the solution uses extension-based development rather than over-layering Design integration architecture with enterprise systems Establish security and identity architecture Design integrations between Dynamics and enterprise platforms such as: CRM systems Payroll systems Procurement systems Banking platforms External regulatory services Typical integration technologies include: REST APIs OData services Data Management Framework Technical Governance Conduct code reviews Ensure compliance with Microsoft Dynamics best practices Maintain technical documentation Performance & Scalability Ensure the solution supports enterprise workloads by: Optimising database access Ensuring efficient batch processing Designing scalable integrations Monitoring system performance Define DevOps architecture including: automated deployments release management Common tooling includes: Git repositories build pipelines automated testing frameworks Ensure data integrity across integrations Support data warehousing and analytics initiatives Security & Compliance Define role-based security models Implement segregation of duties Ensure compliance with enterprise security policies Support regulatory compliance requirements Required Skills Core Technical Skills Microsoft Dynamics 365 Finance & Operations architecture Data Management Framework (DMF) OData services SQL Server performance optimisation Integration Expertise REST API integration message-based integrations DevOps automated build pipelines release management Experience Requirements 8-12 years enterprise ERP experience 5+ years working with Dynamics 365 Finance & Operations Experience leading large ERP implementations Experience with Azure cloud platforms Preferred Certifications Microsoft Certified: Dynamics 365 Finance Functional Consultant Associate Microsoft Certified: Dynamics 365 Finance and Operations Apps Solution Architect
Mar 14, 2026
Full time
Dynamics 365 Finance & Operations Technical Architect Maidenhead, United Kingdom Posted on 09/03/2026 VE3 is a technology and business consultancyfocused on delivering end-to-end technology solutions and products. We havesuccessfully serviced enterprises across multiple markets, including the publicand private sectors. Our services span all aspects of business, providing aholistic approach to managing an organization. We are committed to providingtechnical innovations and tools that empower organizations with criticalinformation to facilitate decision-making that results in businesstransformation through cost savings and increased operational efficiency. Ourcommitment to quality is adopted throughout the organization and sets thefoundation for delivering our full suite of capabilities. Job Description Dynamics 365 Finance & Operations Technical Architect Role Overview The Dynamics 365 Finance & Operations Technical Architect is responsible for designing and governing the technical architecture of enterprise ERP implementations built on Microsoft Dynamics 365 Finance & Operations (F&O). This role ensures the platform is implemented according to Microsoft best practices, enterprise architecture standards, and scalable cloud architecture patterns, while supporting integrations, customisations, reporting, security, and DevOps automation. The Technical Architect works closely with Functional Leads, Integration Architects, and DevOps teams to ensure that the ERP solution remains maintainable, performant, and extensible across the entire implementation lifecycle. Requirements Key Responsibilities Design the technical architecture for Dynamics 365 Finance & Operations implementations Define customisation and extension strategies aligned with Microsoft best practices Ensure the solution uses extension-based development rather than over-layering Design integration architecture with enterprise systems Establish security and identity architecture Design integrations between Dynamics and enterprise platforms such as: CRM systems Payroll systems Procurement systems Banking platforms External regulatory services Typical integration technologies include: REST APIs OData services Data Management Framework Technical Governance Conduct code reviews Ensure compliance with Microsoft Dynamics best practices Maintain technical documentation Performance & Scalability Ensure the solution supports enterprise workloads by: Optimising database access Ensuring efficient batch processing Designing scalable integrations Monitoring system performance Define DevOps architecture including: automated deployments release management Common tooling includes: Git repositories build pipelines automated testing frameworks Ensure data integrity across integrations Support data warehousing and analytics initiatives Security & Compliance Define role-based security models Implement segregation of duties Ensure compliance with enterprise security policies Support regulatory compliance requirements Required Skills Core Technical Skills Microsoft Dynamics 365 Finance & Operations architecture Data Management Framework (DMF) OData services SQL Server performance optimisation Integration Expertise REST API integration message-based integrations DevOps automated build pipelines release management Experience Requirements 8-12 years enterprise ERP experience 5+ years working with Dynamics 365 Finance & Operations Experience leading large ERP implementations Experience with Azure cloud platforms Preferred Certifications Microsoft Certified: Dynamics 365 Finance Functional Consultant Associate Microsoft Certified: Dynamics 365 Finance and Operations Apps Solution Architect
Career Choices Dewis Gyrfa Ltd
Manchester, Lancashire
Role Overview KPMG Microsoft Business Solutions are looking for an experienced Dynamics 365 for Finance and Operations (D365FO) Senior Consultant with experience across all phases of large scale enterprise D365FO projects. With a hands on approach and solid understanding of Finance and/or SCM process and procedures, combined with knowledge of interfacing and integration with Dynamics products. A demonstrable history of consultancy experience is a must as this role will entail continuous interaction with clients and project teams working alongside both onshore and offshore development teams. This role will also require a level of presales activities focused around D365FO functionality and the wider Microsoft platform. You will also contribute to proposal development and provide input in business development whilst mentoring more junior staff. This role is therefore key to KPMG Microsoft Business Solutions' customer delivery of Microsoft Dynamics 365 Finance and Operations solutions. It is a dynamic and exciting opportunity to join a rapidly growing business area within an established and market leading global Big 4 firm. Main Responsibilities Involvement in full end to end implementations and all phases of project life cycles, using your knowledge of Dynamics 365 FO Finance and/or SCM capabilities, working closely with client teams and business stakeholders. Provide on site support as required by company or client. Lead the solution on a work stream, making design decisions, and creating solution documentation. Involvement with D365FO interfaces and integrations. Gather and document functional requirements and complete gap/fit analysis. Produce solution design and integration design documents, alongside development teams. Demonstrate awareness of scope (creep) and use of change control. Deliver end user training to clients and colleagues. Be aware of upselling opportunities and understand additional company capabilities. Respond to RFPs and RFQs. Demonstrate very good foundational consulting skills, including analytical know how, written and verbal communication, team participation and presentation skills. Solve and advise on complex problems with creative solutions. Practice Responsibilities Have awareness of product roadmap and the content of future releases of D365FO. Partake in practice development activities and help in defining how these will be delivered. Promote the values of our company. Mentor, lead and collaborate with other more junior consultants within the team. Always represent KPMG in a professional and positive manner. Ensure timely completion of internal processes and mandatory training. Carry out additional duties as may occur from time to time as instructed and agreed by senior members. Manage performance and mentor junior members of the team. Be willing to travel abroad when required. Experience and Background Minimum 6 years of relevant experience working with Microsoft Dynamics AX and/or Microsoft Dynamics 365 F&O. Experience of large scale ERP implementations. Experience in multiple implementations across different geographies. Experience of thinking clearly and calmly under pressure with sound judgement and decision making abilities. Experience of constantly assessing and incorporating new technologies and software into their skillset. Experience managing others and leading more junior consultants to a successful outcome. Pre sales experience. Business process mapping, modelling, and documentation knowledge. Degree in Business & IT or similar. Skills and Qualifications Excellent communication skills in English, both verbally and in writing. Excellent presentation and demonstration skills. Ability to lead meetings and workshops, and confidently present to stakeholders. Good understanding of accounting and/or supply chain processes, principles, functionality and systems. Microsoft Dynamics Finance and/or SCM certification, ideally the most current version. Good knowledge of the following areas of an implementation project life cycle: requirements analysis and documentation, business process mapping and modelling, development testing and UAT, data migration, cut over activities, go live support. Demonstrate good knowledge of best practices for D365FO. Good MS Office skills (primarily Word, Excel and PowerPoint; Visio is a plus). Data migration understanding. Understanding of Power Platform capabilities and Business Intelligence (BI) is preferred. LCS and Azure DevOps knowledge is beneficial. Works independently as well as in a team environment. Client centric approach with emphasis on client satisfaction. Confidence to reach out to more senior colleagues for guidance. Proud member of the Disability Confident employer scheme.
Mar 13, 2026
Full time
Role Overview KPMG Microsoft Business Solutions are looking for an experienced Dynamics 365 for Finance and Operations (D365FO) Senior Consultant with experience across all phases of large scale enterprise D365FO projects. With a hands on approach and solid understanding of Finance and/or SCM process and procedures, combined with knowledge of interfacing and integration with Dynamics products. A demonstrable history of consultancy experience is a must as this role will entail continuous interaction with clients and project teams working alongside both onshore and offshore development teams. This role will also require a level of presales activities focused around D365FO functionality and the wider Microsoft platform. You will also contribute to proposal development and provide input in business development whilst mentoring more junior staff. This role is therefore key to KPMG Microsoft Business Solutions' customer delivery of Microsoft Dynamics 365 Finance and Operations solutions. It is a dynamic and exciting opportunity to join a rapidly growing business area within an established and market leading global Big 4 firm. Main Responsibilities Involvement in full end to end implementations and all phases of project life cycles, using your knowledge of Dynamics 365 FO Finance and/or SCM capabilities, working closely with client teams and business stakeholders. Provide on site support as required by company or client. Lead the solution on a work stream, making design decisions, and creating solution documentation. Involvement with D365FO interfaces and integrations. Gather and document functional requirements and complete gap/fit analysis. Produce solution design and integration design documents, alongside development teams. Demonstrate awareness of scope (creep) and use of change control. Deliver end user training to clients and colleagues. Be aware of upselling opportunities and understand additional company capabilities. Respond to RFPs and RFQs. Demonstrate very good foundational consulting skills, including analytical know how, written and verbal communication, team participation and presentation skills. Solve and advise on complex problems with creative solutions. Practice Responsibilities Have awareness of product roadmap and the content of future releases of D365FO. Partake in practice development activities and help in defining how these will be delivered. Promote the values of our company. Mentor, lead and collaborate with other more junior consultants within the team. Always represent KPMG in a professional and positive manner. Ensure timely completion of internal processes and mandatory training. Carry out additional duties as may occur from time to time as instructed and agreed by senior members. Manage performance and mentor junior members of the team. Be willing to travel abroad when required. Experience and Background Minimum 6 years of relevant experience working with Microsoft Dynamics AX and/or Microsoft Dynamics 365 F&O. Experience of large scale ERP implementations. Experience in multiple implementations across different geographies. Experience of thinking clearly and calmly under pressure with sound judgement and decision making abilities. Experience of constantly assessing and incorporating new technologies and software into their skillset. Experience managing others and leading more junior consultants to a successful outcome. Pre sales experience. Business process mapping, modelling, and documentation knowledge. Degree in Business & IT or similar. Skills and Qualifications Excellent communication skills in English, both verbally and in writing. Excellent presentation and demonstration skills. Ability to lead meetings and workshops, and confidently present to stakeholders. Good understanding of accounting and/or supply chain processes, principles, functionality and systems. Microsoft Dynamics Finance and/or SCM certification, ideally the most current version. Good knowledge of the following areas of an implementation project life cycle: requirements analysis and documentation, business process mapping and modelling, development testing and UAT, data migration, cut over activities, go live support. Demonstrate good knowledge of best practices for D365FO. Good MS Office skills (primarily Word, Excel and PowerPoint; Visio is a plus). Data migration understanding. Understanding of Power Platform capabilities and Business Intelligence (BI) is preferred. LCS and Azure DevOps knowledge is beneficial. Works independently as well as in a team environment. Client centric approach with emphasis on client satisfaction. Confidence to reach out to more senior colleagues for guidance. Proud member of the Disability Confident employer scheme.
Are you experienced with Microsoft Dynamics 365 Finance & Operations (D365FO) and curious about how technology is transforming the tax space? This is a fantastic opportunity to leverage your ERP expertise while gaining hands-on experience in tax technology-a rapidly growing area with huge career potential. We're looking for someone who: Has experience with D365FO, ideally including exposure to the tax module (VAT, GST, or similar). Is interested in learning more about tax technology and how ERP systems integrate with tax compliance solutions. Enjoys problem-solving and working on technology-driven transformation projects. You don't need to be a tax expert-we'll provide training and support. What matters most is your ERP knowledge, willingness to learn, and enthusiasm for working in a dynamic, global environment. What You'll Do Work on large-scale technology and tax transformation projects, helping clients optimize their ERP and tax processes. Configure and support tax-related functionality in D365FO, collaborating with tax specialists and technology teams. Gain exposure to leading tax technology tools (e.g., Vertex, Avalara, OneSource) and learn how they integrate with ERP systems. Contribute to process improvements, automation, and data analytics initiatives. Build strong client relationships and be part of a team that's shaping the future of tax technology. What We're Looking For Solid experience with Microsoft Dynamics 365 FO (Finance & Operations). Some exposure to tax functionality within ERP systems (or willingness to learn). Strong communication and problem-solving skills. Interest in technology-driven transformation and data analytics. Bonus: Experience with tax technology tools or ERP configuration. Why Apply? You'll expand your ERP expertise into a high-demand area: tax technology. Work with global clients on exciting transformation projects. Access to training and certifications in tax technology and ERP integration. Flexible working arrangements and a supportive team culture. Please get in touch with Kamilla removed) Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Mar 07, 2026
Full time
Are you experienced with Microsoft Dynamics 365 Finance & Operations (D365FO) and curious about how technology is transforming the tax space? This is a fantastic opportunity to leverage your ERP expertise while gaining hands-on experience in tax technology-a rapidly growing area with huge career potential. We're looking for someone who: Has experience with D365FO, ideally including exposure to the tax module (VAT, GST, or similar). Is interested in learning more about tax technology and how ERP systems integrate with tax compliance solutions. Enjoys problem-solving and working on technology-driven transformation projects. You don't need to be a tax expert-we'll provide training and support. What matters most is your ERP knowledge, willingness to learn, and enthusiasm for working in a dynamic, global environment. What You'll Do Work on large-scale technology and tax transformation projects, helping clients optimize their ERP and tax processes. Configure and support tax-related functionality in D365FO, collaborating with tax specialists and technology teams. Gain exposure to leading tax technology tools (e.g., Vertex, Avalara, OneSource) and learn how they integrate with ERP systems. Contribute to process improvements, automation, and data analytics initiatives. Build strong client relationships and be part of a team that's shaping the future of tax technology. What We're Looking For Solid experience with Microsoft Dynamics 365 FO (Finance & Operations). Some exposure to tax functionality within ERP systems (or willingness to learn). Strong communication and problem-solving skills. Interest in technology-driven transformation and data analytics. Bonus: Experience with tax technology tools or ERP configuration. Why Apply? You'll expand your ERP expertise into a high-demand area: tax technology. Work with global clients on exciting transformation projects. Access to training and certifications in tax technology and ERP integration. Flexible working arrangements and a supportive team culture. Please get in touch with Kamilla removed) Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Eque2 is the UK's leading provider of SaaS financial solutions for the construction industry. Our enterprise customers rely on EVision, our Microsoft Business Central based platform, to run complex financial, commercial, subcontract, and project processes across their businesses. We are now recruiting an Enterprise Customer Success Manager to own, develop, and grow longstanding relationships with our most valuable Strategic clients. You will play a critical role in ensuring adoption, value realisation, renewal success, and multiyear strategic alignment. If you are commercially sharp, technically confident, and passionate about helping customers achieve measurable outcomes, we'd love to meet you. Role Overview As a Strategic CSM, you are the primary executive relationship owner for a portfolio of Eque2's largest enterprise construction customers. You will work cross functionally to ensure customers realise quantifiable value, drive strong adoption of EVision, and remain strategically aligned to Eque2's solutions and roadmap. This role blends commercial acumen, technical understanding, and strategic account leadership. You will partner closely with Professional Services, Support, Technical Development, Product, Account Management, and Executive Sponsors to deliver exceptional customer outcomes. Key Responsibilities Strategic Relationship Leadership Act as the trusted advisor and strategic partner for enterprise customers. Lead regular customer meetings in person and virtually, including Monthly/Quarterly Value Reviews, Executive Business Reviews (EBRs), and annual strategic planning. Build deep relationships with C suite, finance leaders, commercial teams, project teams, and IT stakeholders. Commercial Ownership & Renewal Success Own the renewal strategy for your customer base, ensuring commercial readiness, risk mitigation, and alignment to customer goals. Identify expansion opportunities and partner with Account Management to drive long term recurring revenue. Understand customer financial cycles, contractual commitments, budgeting, and value drivers, ensuring renewals land successfully with minimal friction. Product Adoption & Technical Alignment Support customers in fully leveraging EVision (Microsoft Business Central based) by understanding their configuration, workflows, and pain points. Translate customer challenges into actionable requests for Professional Services or the Technical Development teams. Interpret technical information clearly to senior stakeholders and ensure alignment with the product roadmap. Proactively identify optimisation opportunities using product usage insights. Cross Functional Collaboration Work collaboratively with Professional Services Consultants on implementations, upgrades, and optimisation projects. Partner with Technical Developers and Product teams to resolve complex issues, elevate appropriately, and represent the voice of the customer. Contribute to Strategic Account Plans that encapsulate value delivery, KPIs, risk mitigation, renewal readiness, and multiyear growth opportunities. Outcome Focused Customer Engagement Deliver structured, predictable engagement using Eque2's Strategic Governance Model, including: Executive Business Reviews Monthly Value & Success Reviews Adoption Plans Renewal & expansion planning Ensure customers achieve clear and measurable outcomes across onboarding, adoption, optimisation, and expansion stages. Customer Success Tooling & Data Discipline Use Eque2's Customer Success technology stack (e.g., ChurnZero and CRM) to track customer health, engagement, risk, and sentiment. Maintain excellent data hygiene ensuring accurate insights for forecasting, renewals, risk identification, and reporting. Utilise customer health indicators, usage analytics, ticket trends, and milestone achievements to proactively manage accounts. Skills, Experience & Capabilities Essential Proven experience managing enterprise customers in a software environment. Strong commercial mindset, able to lead renewal negotiations, identify risks, and protect recurring revenue. Confident in technical conversations, ideally with exposure to ERP, finance systems, or Microsoft Dynamics 365 Business Central. Exceptional communication and stakeholder management skills across both C suite and operational teams. Experience working collaboratively with Account Management, Professional Services and Technical teams. Ability to understand business processes across finance, commercial, and project costing. Highly organised with a structured approach to account governance and customer engagement. Desirable Experience in the construction, contracting, or project driven industries. Familiarity with enterprise onboarding, migrations into a cloud environment, and multiphase rollout programmes. Understanding of value based frameworks such as adoption planning, outcome mapping, and health scoring. What you'll love about working at Eque2 A rapidly scaling SaaS business at the centre of digital transformation in the construction industry. A mature Customer Success function with modern tooling, governance, and executive sponsorship. Clear progression pathways, with opportunities to grow into Senior Strategic CS or Leadership roles. A supportive, collaborative culture with high standards and a strong focus on customer value. A supportive, inclusive workplace certified as a "Great Place to Work". Competitive pay and a generous benefits package including pension, private healthcare contribution, enhanced family leave and flexible working options. Eque2 is committed to equality of opportunity. We welcome applications from all suitably qualified persons regardless of background.
Feb 28, 2026
Full time
Eque2 is the UK's leading provider of SaaS financial solutions for the construction industry. Our enterprise customers rely on EVision, our Microsoft Business Central based platform, to run complex financial, commercial, subcontract, and project processes across their businesses. We are now recruiting an Enterprise Customer Success Manager to own, develop, and grow longstanding relationships with our most valuable Strategic clients. You will play a critical role in ensuring adoption, value realisation, renewal success, and multiyear strategic alignment. If you are commercially sharp, technically confident, and passionate about helping customers achieve measurable outcomes, we'd love to meet you. Role Overview As a Strategic CSM, you are the primary executive relationship owner for a portfolio of Eque2's largest enterprise construction customers. You will work cross functionally to ensure customers realise quantifiable value, drive strong adoption of EVision, and remain strategically aligned to Eque2's solutions and roadmap. This role blends commercial acumen, technical understanding, and strategic account leadership. You will partner closely with Professional Services, Support, Technical Development, Product, Account Management, and Executive Sponsors to deliver exceptional customer outcomes. Key Responsibilities Strategic Relationship Leadership Act as the trusted advisor and strategic partner for enterprise customers. Lead regular customer meetings in person and virtually, including Monthly/Quarterly Value Reviews, Executive Business Reviews (EBRs), and annual strategic planning. Build deep relationships with C suite, finance leaders, commercial teams, project teams, and IT stakeholders. Commercial Ownership & Renewal Success Own the renewal strategy for your customer base, ensuring commercial readiness, risk mitigation, and alignment to customer goals. Identify expansion opportunities and partner with Account Management to drive long term recurring revenue. Understand customer financial cycles, contractual commitments, budgeting, and value drivers, ensuring renewals land successfully with minimal friction. Product Adoption & Technical Alignment Support customers in fully leveraging EVision (Microsoft Business Central based) by understanding their configuration, workflows, and pain points. Translate customer challenges into actionable requests for Professional Services or the Technical Development teams. Interpret technical information clearly to senior stakeholders and ensure alignment with the product roadmap. Proactively identify optimisation opportunities using product usage insights. Cross Functional Collaboration Work collaboratively with Professional Services Consultants on implementations, upgrades, and optimisation projects. Partner with Technical Developers and Product teams to resolve complex issues, elevate appropriately, and represent the voice of the customer. Contribute to Strategic Account Plans that encapsulate value delivery, KPIs, risk mitigation, renewal readiness, and multiyear growth opportunities. Outcome Focused Customer Engagement Deliver structured, predictable engagement using Eque2's Strategic Governance Model, including: Executive Business Reviews Monthly Value & Success Reviews Adoption Plans Renewal & expansion planning Ensure customers achieve clear and measurable outcomes across onboarding, adoption, optimisation, and expansion stages. Customer Success Tooling & Data Discipline Use Eque2's Customer Success technology stack (e.g., ChurnZero and CRM) to track customer health, engagement, risk, and sentiment. Maintain excellent data hygiene ensuring accurate insights for forecasting, renewals, risk identification, and reporting. Utilise customer health indicators, usage analytics, ticket trends, and milestone achievements to proactively manage accounts. Skills, Experience & Capabilities Essential Proven experience managing enterprise customers in a software environment. Strong commercial mindset, able to lead renewal negotiations, identify risks, and protect recurring revenue. Confident in technical conversations, ideally with exposure to ERP, finance systems, or Microsoft Dynamics 365 Business Central. Exceptional communication and stakeholder management skills across both C suite and operational teams. Experience working collaboratively with Account Management, Professional Services and Technical teams. Ability to understand business processes across finance, commercial, and project costing. Highly organised with a structured approach to account governance and customer engagement. Desirable Experience in the construction, contracting, or project driven industries. Familiarity with enterprise onboarding, migrations into a cloud environment, and multiphase rollout programmes. Understanding of value based frameworks such as adoption planning, outcome mapping, and health scoring. What you'll love about working at Eque2 A rapidly scaling SaaS business at the centre of digital transformation in the construction industry. A mature Customer Success function with modern tooling, governance, and executive sponsorship. Clear progression pathways, with opportunities to grow into Senior Strategic CS or Leadership roles. A supportive, collaborative culture with high standards and a strong focus on customer value. A supportive, inclusive workplace certified as a "Great Place to Work". Competitive pay and a generous benefits package including pension, private healthcare contribution, enhanced family leave and flexible working options. Eque2 is committed to equality of opportunity. We welcome applications from all suitably qualified persons regardless of background.
Senior Product Manager Microsoft Dynamics 365 F&O Contract Length: 6 months initially Start Date: ASAP Day Rate: £380 - £400 Location: London (Hybrid 2-3 days onsite per week) About the Role Our client is seeking a Senior Product Manager to lead the product vision and strategy for Microsoft Dynamics 365 Finance & Operations (F&O) initiatives. You will translate business objectives into actionable product roadmaps, manage backlog prioritization, and collaborate with technical teams and partners to ensure solution feasibility and compliance with Microsoft standards. This role requires strong expertise in D365 F&O , Agile practices , and stakeholder management to deliver impactful business outcomes. Key Responsibilities Define product vision and business strategy for F&O transformation in partnership with customer leadership. Build and maintain a multiyear product roadmap aligned to business goals. Translate strategic objectives into clear product epics, features, and user stories. Prioritize product backlog based on business value, dependencies, and release timelines. Facilitate workshops for requirement discovery, design validation, and roadmap alignment. Collaborate with technical teams to ensure solution feasibility and adherence to Microsoft Dynamics 365 F&O standards. Manage partner resources for platform review, assessment, and technical development. Support release planning and sprint reviews, ensuring business sign-off readiness. Communicate effectively with stakeholders, manage expectations, and mitigate risks. Act as the voice of the customer in all design and delivery discussions while staying updated on the latest Dynamics 365 features. Your Profile Essential Skills & Experience: Proven experience as a Product Manager or Business Consultant in D365 F&O . Strong understanding of Finance, Supply Chain, and Operations modules . Ability to translate business strategy into actionable product roadmaps. Expertise in Agile/Scrum product management practices. Excellent communication and stakeholder management skills. Experience in backlog management and prioritization techniques. Data-driven decision-making and KPI tracking orientation. Hands-on experience in requirement elicitation and user story creation. Strong analytical and problem-solving ability. Experience managing onshore-offshore delivery collaboration. Desirable Skills: Certification in Dynamics 365 F&O (Functional/Finance/Supply Chain). Experience in business case creation and ROI analysis. Exposure to Power Platform (Power BI, Power Automate). Understanding of integration with CRM or HR modules. Prior consulting experience with global customers. Familiarity with Azure DevOps for backlog and sprint tracking. Knowledge of product lifecycle management tools and governance. Strong presentation and facilitation skills. Experience in change management and user adoption planning. MBA or equivalent qualification in Business or IT Management. If you have the required skills and experience, please apply promptly to be considered for this role.
Feb 28, 2026
Contractor
Senior Product Manager Microsoft Dynamics 365 F&O Contract Length: 6 months initially Start Date: ASAP Day Rate: £380 - £400 Location: London (Hybrid 2-3 days onsite per week) About the Role Our client is seeking a Senior Product Manager to lead the product vision and strategy for Microsoft Dynamics 365 Finance & Operations (F&O) initiatives. You will translate business objectives into actionable product roadmaps, manage backlog prioritization, and collaborate with technical teams and partners to ensure solution feasibility and compliance with Microsoft standards. This role requires strong expertise in D365 F&O , Agile practices , and stakeholder management to deliver impactful business outcomes. Key Responsibilities Define product vision and business strategy for F&O transformation in partnership with customer leadership. Build and maintain a multiyear product roadmap aligned to business goals. Translate strategic objectives into clear product epics, features, and user stories. Prioritize product backlog based on business value, dependencies, and release timelines. Facilitate workshops for requirement discovery, design validation, and roadmap alignment. Collaborate with technical teams to ensure solution feasibility and adherence to Microsoft Dynamics 365 F&O standards. Manage partner resources for platform review, assessment, and technical development. Support release planning and sprint reviews, ensuring business sign-off readiness. Communicate effectively with stakeholders, manage expectations, and mitigate risks. Act as the voice of the customer in all design and delivery discussions while staying updated on the latest Dynamics 365 features. Your Profile Essential Skills & Experience: Proven experience as a Product Manager or Business Consultant in D365 F&O . Strong understanding of Finance, Supply Chain, and Operations modules . Ability to translate business strategy into actionable product roadmaps. Expertise in Agile/Scrum product management practices. Excellent communication and stakeholder management skills. Experience in backlog management and prioritization techniques. Data-driven decision-making and KPI tracking orientation. Hands-on experience in requirement elicitation and user story creation. Strong analytical and problem-solving ability. Experience managing onshore-offshore delivery collaboration. Desirable Skills: Certification in Dynamics 365 F&O (Functional/Finance/Supply Chain). Experience in business case creation and ROI analysis. Exposure to Power Platform (Power BI, Power Automate). Understanding of integration with CRM or HR modules. Prior consulting experience with global customers. Familiarity with Azure DevOps for backlog and sprint tracking. Knowledge of product lifecycle management tools and governance. Strong presentation and facilitation skills. Experience in change management and user adoption planning. MBA or equivalent qualification in Business or IT Management. If you have the required skills and experience, please apply promptly to be considered for this role.
IT Business Analyst Consultant Location: Client sites within the Liverpool/Merseyside area, with some flexibility for remote work depending on project/client needs Contract Type: Permanent, Full-time (5 days per week) Salary & Benefits: Competitive salary, profit share bonus, employee assistance programme, company pension scheme, and life assurance We are recruiting on behalf of one of our valued clients-a market-leading provider of IT Project Management Services-who are seeking an IT Business Analyst Consultant to join their dynamic team. The Role As an IT Business Analyst Consultant, you will play a pivotal role in delivering a variety of IT and digital transformation projects. Your responsibilities will include: Defining project scope, managing change, and challenging business requirements constructively Conducting requirements gathering, including "As Is" and "To Be" analysis Facilitating one-to-one interviews and workshops with customers Creating and maintaining process flow diagrams, business requirements, and project documentation Performing process and functional efficiency reviews and recommending improvements Defining and managing business and systems requirements Producing progress and health-check reports Supporting the design, testing, and implementation of new processes and systems About You You are a proactive and experienced IT Business Analyst Consultant with a strong track record of leading complex technical projects. You will bring: 5-6 years of experience in an IT-oriented environment, ideally in a service management or operations role within a technology-driven setting Hands-on expertise in Microsoft Dynamics 365, particularly in Customer Service or Field Service modules Familiarity with methodologies such as Agile, Lean, SDLC, and Kanban A deep understanding of the product development lifecycle Strong facilitation skills to drive collaboration in workshops and meetings Experience supporting product owners to ensure delivery aligns with organisational goals Excellent stakeholder management and relationship-building skills Additional Requirements You must be eligible to drive in the UK and have access to a vehicle You must already hold the right to work in the UK (our client is unable to offer visa sponsorship)
Feb 27, 2026
Full time
IT Business Analyst Consultant Location: Client sites within the Liverpool/Merseyside area, with some flexibility for remote work depending on project/client needs Contract Type: Permanent, Full-time (5 days per week) Salary & Benefits: Competitive salary, profit share bonus, employee assistance programme, company pension scheme, and life assurance We are recruiting on behalf of one of our valued clients-a market-leading provider of IT Project Management Services-who are seeking an IT Business Analyst Consultant to join their dynamic team. The Role As an IT Business Analyst Consultant, you will play a pivotal role in delivering a variety of IT and digital transformation projects. Your responsibilities will include: Defining project scope, managing change, and challenging business requirements constructively Conducting requirements gathering, including "As Is" and "To Be" analysis Facilitating one-to-one interviews and workshops with customers Creating and maintaining process flow diagrams, business requirements, and project documentation Performing process and functional efficiency reviews and recommending improvements Defining and managing business and systems requirements Producing progress and health-check reports Supporting the design, testing, and implementation of new processes and systems About You You are a proactive and experienced IT Business Analyst Consultant with a strong track record of leading complex technical projects. You will bring: 5-6 years of experience in an IT-oriented environment, ideally in a service management or operations role within a technology-driven setting Hands-on expertise in Microsoft Dynamics 365, particularly in Customer Service or Field Service modules Familiarity with methodologies such as Agile, Lean, SDLC, and Kanban A deep understanding of the product development lifecycle Strong facilitation skills to drive collaboration in workshops and meetings Experience supporting product owners to ensure delivery aligns with organisational goals Excellent stakeholder management and relationship-building skills Additional Requirements You must be eligible to drive in the UK and have access to a vehicle You must already hold the right to work in the UK (our client is unable to offer visa sponsorship)
Manufacturing Consultant Microsoft Dynamics 365 Business Central UK South, Hybrid/Remote 1 to 2 days in the office per month £70,000 - £85,000 plus excellent benefits As the Lead Manufacturing Consultant, you will manage and deliver Microsoft Dynamics 365 Business Central projects, provide expert guidance to clients in manufacturing operations, and mentor junior consultants. You will play a key role in ensuring successful implementations, client satisfaction, and the continuous improvement of our services. Key Responsibilities: Manage and deliver Microsoft Dynamics 365 Business Central implementation projects with a focus on manufacturing operations. Provide strategic direction and oversight to project teams, ensuring projects are completed on time, within scope, and budget. Collaborate with Solution Architects on larger projects and lead smaller projects independently. Serve as the primary point of contact for clients, understanding their manufacturing processes and recommending solutions using Business Central. Conduct workshops, training sessions, and demonstrations to educate clients on Business Central functionalities and best practices for manufacturing. Work closely with developers, business analysts, and project managers to ensure seamless project execution. Mentor and support junior consultants, fostering knowledge sharing and professional growth. Conduct thorough reviews of implemented solutions to ensure alignment with client requirements and industry best practices. Implement continuous improvement initiatives to enhance the efficiency and effectiveness of Business Central manufacturing implementations. Key Skills and Experience: Minimum of 5 years experience in Microsoft Dynamics 365 Business Central consulting and implementation. Strong knowledge or experience in manufacturing operations, production planning, and supply chain management. Broad experience across Business Central modules, including manufacturing, warehousing, and inventory management. Proven track record of successfully leading and delivering complex Business Central projects. Excellent communication and presentation skills, with the ability to convey technical concepts to non-technical stakeholders. Experience working on diverse manufacturing projects with opportunities for professional growth. Ability to lead initiatives and shape the way Business Central is implemented and used in manufacturing environments. Benefits: Competitive salary, generous leave (including your birthday off), pension from day 1, Critical Illness and Death in Service cover, EV Salary Sacrifice Scheme, Employee Assistance Programme, flu vaccinations, Microsoft certification training, and access to cutting-edge Microsoft tools in a digitally innovative workplace.
Feb 27, 2026
Full time
Manufacturing Consultant Microsoft Dynamics 365 Business Central UK South, Hybrid/Remote 1 to 2 days in the office per month £70,000 - £85,000 plus excellent benefits As the Lead Manufacturing Consultant, you will manage and deliver Microsoft Dynamics 365 Business Central projects, provide expert guidance to clients in manufacturing operations, and mentor junior consultants. You will play a key role in ensuring successful implementations, client satisfaction, and the continuous improvement of our services. Key Responsibilities: Manage and deliver Microsoft Dynamics 365 Business Central implementation projects with a focus on manufacturing operations. Provide strategic direction and oversight to project teams, ensuring projects are completed on time, within scope, and budget. Collaborate with Solution Architects on larger projects and lead smaller projects independently. Serve as the primary point of contact for clients, understanding their manufacturing processes and recommending solutions using Business Central. Conduct workshops, training sessions, and demonstrations to educate clients on Business Central functionalities and best practices for manufacturing. Work closely with developers, business analysts, and project managers to ensure seamless project execution. Mentor and support junior consultants, fostering knowledge sharing and professional growth. Conduct thorough reviews of implemented solutions to ensure alignment with client requirements and industry best practices. Implement continuous improvement initiatives to enhance the efficiency and effectiveness of Business Central manufacturing implementations. Key Skills and Experience: Minimum of 5 years experience in Microsoft Dynamics 365 Business Central consulting and implementation. Strong knowledge or experience in manufacturing operations, production planning, and supply chain management. Broad experience across Business Central modules, including manufacturing, warehousing, and inventory management. Proven track record of successfully leading and delivering complex Business Central projects. Excellent communication and presentation skills, with the ability to convey technical concepts to non-technical stakeholders. Experience working on diverse manufacturing projects with opportunities for professional growth. Ability to lead initiatives and shape the way Business Central is implemented and used in manufacturing environments. Benefits: Competitive salary, generous leave (including your birthday off), pension from day 1, Critical Illness and Death in Service cover, EV Salary Sacrifice Scheme, Employee Assistance Programme, flu vaccinations, Microsoft certification training, and access to cutting-edge Microsoft tools in a digitally innovative workplace.
The Company Cognizant (NASDAQ:CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant has over 340,000 employees as of January 2025. Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 1000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world. About Cognizant Consulting To be digital, companies today must have organizational velocity approaching speed of light while providing individualized offerings that result in fanatical levels of customer satisfaction-all with laser-focused cost control. And from applications to infrastructure, processes to operational models and interfaces to experiences-there are digital forces driving change in every part of our clients' organization. At Cognizant, our consultants orchestrate the capabilities to truly change the game-across strategy, design, technology and industry/functional knowledge to deliver insight at speed and solutions at scale. Our approach is built around elevating business understanding of the aspirations and unique abilities of customers and employees and by building these relationships based on trust and value. More information? Please visit About The Role As a Senior Consulting Manager, you will support the growth of Cognizant's Organizational Change Management consulting business by. Delivering outstanding change management consulting engagements Contributing to business development by spotting new consulting opportunities, cultivating client relationships, and supporting development of proposals and RFP responses. Supporting our team's growth by guiding and empowering team members and creating an inclusive, diverse, and supportive work environment that fosters professional development Crafting creative change management propositions that cater to our clients' needs and align with the latest market trends Upgrading your own skills through continuous learning and development opportunities and sharing your insights within our company and the industry to shape our thought leadership What our ideal candidate looks like Experience Strong years of experience, preferably in a role as (an external) organizational change management consultant Proven track record of delivering successful transformational change consulting engagements at large global corporations Proven experience delivering large scale business transformations across Finance, Procurement, HR, Operating Model redesign, Contact Centre/CX, Supply Chain, Sales & Marketing, Service/Aftersales, Manufacturing, Warehouse, and Regulatory environments. Strong background in technology enabled transformation, including Digital, Cloud, AI, and Data & Analytics modernisation programmes. Hands on expertise with leading enterprise platforms such as SAP S/4HANA, Oracle Cloud, Salesforce, Workday, SuccessFactors, Microsoft Dynamics 365, ServiceNow, and Informatica. Expertise MBA/MSc in Business Administration, Economics, Organization Psychology, or Behavioral Science Change Management Certified Professional e.g. PROSCI or ACMP Deep understanding of the latest organizational change management trends Strong affinity with (digital) technology Soft skills Dynamic team player who enjoys collaborating with diverse and international teams Skilled in building long-term relationships with clients Dedicated to supporting the growth and development of the practice and its team members Strong communication and presentation skills Outstanding people person with strong relationship skills, able to interact seamlessly with different levels in a global multi-cultural organization Other Holds an EU/British passport and fluent in English Open to traveling and working at national and international client offices. What we offer A very close, diverse and ambitious team that shares a passion for the people side of change A competitive salary based on your experience. Consulting Academy offering tailored Consulting learning programs (including access to Udemy, HBR, McKinsey Quarterly) for your continuous learning NS business card to cover your commute expenses 25 days of paid holiday per year A laptop and a smartphone A pension schemes Organization driven by technology - we have a tremendous technology backbone Open, 'can do' team spirit and environment that encourages making your ideas reality! Employee Status: Full Time Employee Shift: Day Job Travel: Mainly across UK, Europe and Global, depending on client needs
Feb 27, 2026
Full time
The Company Cognizant (NASDAQ:CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant has over 340,000 employees as of January 2025. Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 1000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world. About Cognizant Consulting To be digital, companies today must have organizational velocity approaching speed of light while providing individualized offerings that result in fanatical levels of customer satisfaction-all with laser-focused cost control. And from applications to infrastructure, processes to operational models and interfaces to experiences-there are digital forces driving change in every part of our clients' organization. At Cognizant, our consultants orchestrate the capabilities to truly change the game-across strategy, design, technology and industry/functional knowledge to deliver insight at speed and solutions at scale. Our approach is built around elevating business understanding of the aspirations and unique abilities of customers and employees and by building these relationships based on trust and value. More information? Please visit About The Role As a Senior Consulting Manager, you will support the growth of Cognizant's Organizational Change Management consulting business by. Delivering outstanding change management consulting engagements Contributing to business development by spotting new consulting opportunities, cultivating client relationships, and supporting development of proposals and RFP responses. Supporting our team's growth by guiding and empowering team members and creating an inclusive, diverse, and supportive work environment that fosters professional development Crafting creative change management propositions that cater to our clients' needs and align with the latest market trends Upgrading your own skills through continuous learning and development opportunities and sharing your insights within our company and the industry to shape our thought leadership What our ideal candidate looks like Experience Strong years of experience, preferably in a role as (an external) organizational change management consultant Proven track record of delivering successful transformational change consulting engagements at large global corporations Proven experience delivering large scale business transformations across Finance, Procurement, HR, Operating Model redesign, Contact Centre/CX, Supply Chain, Sales & Marketing, Service/Aftersales, Manufacturing, Warehouse, and Regulatory environments. Strong background in technology enabled transformation, including Digital, Cloud, AI, and Data & Analytics modernisation programmes. Hands on expertise with leading enterprise platforms such as SAP S/4HANA, Oracle Cloud, Salesforce, Workday, SuccessFactors, Microsoft Dynamics 365, ServiceNow, and Informatica. Expertise MBA/MSc in Business Administration, Economics, Organization Psychology, or Behavioral Science Change Management Certified Professional e.g. PROSCI or ACMP Deep understanding of the latest organizational change management trends Strong affinity with (digital) technology Soft skills Dynamic team player who enjoys collaborating with diverse and international teams Skilled in building long-term relationships with clients Dedicated to supporting the growth and development of the practice and its team members Strong communication and presentation skills Outstanding people person with strong relationship skills, able to interact seamlessly with different levels in a global multi-cultural organization Other Holds an EU/British passport and fluent in English Open to traveling and working at national and international client offices. What we offer A very close, diverse and ambitious team that shares a passion for the people side of change A competitive salary based on your experience. Consulting Academy offering tailored Consulting learning programs (including access to Udemy, HBR, McKinsey Quarterly) for your continuous learning NS business card to cover your commute expenses 25 days of paid holiday per year A laptop and a smartphone A pension schemes Organization driven by technology - we have a tremendous technology backbone Open, 'can do' team spirit and environment that encourages making your ideas reality! Employee Status: Full Time Employee Shift: Day Job Travel: Mainly across UK, Europe and Global, depending on client needs
A global tech consultancy is seeking a Lead Functional Consultant D365 CE to drive process design and stakeholder engagement for a major clients' manufacturing initiative. The role involves collaborating closely with stakeholders to enhance the Sales & Service experience globally. The ideal candidate has strong hands-on experience with Dynamics 365 CE and proven skills in stakeholder management. This hybrid position offers a salary up to £75,000 plus an annual bonus with the overall earning potential between £80,000 - £85,000.
Feb 25, 2026
Full time
A global tech consultancy is seeking a Lead Functional Consultant D365 CE to drive process design and stakeholder engagement for a major clients' manufacturing initiative. The role involves collaborating closely with stakeholders to enhance the Sales & Service experience globally. The ideal candidate has strong hands-on experience with Dynamics 365 CE and proven skills in stakeholder management. This hybrid position offers a salary up to £75,000 plus an annual bonus with the overall earning potential between £80,000 - £85,000.
At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. YOUR ROLE In this role you will play a key role in: Solution Delivery & Adoption: Driving delivery of Microsoft Business Applications (Dynamics 365 & Power Platform) by delivering tailored solutions. Stakeholder Engagement & Communication: Engaging users, stakeholders, and decision makers to understand requirements, communicate complex technical information, and align solutions with business value. Project Management & Agile Execution: Leading project planning and delivery using Agile methodologies, tracking progress, managing risks, and ensuring strategic alignment. Client Centric Approach: Demonstrating passion for client success, striving for excellence, and proactively managing stakeholder relationships to enhance collaboration. Strategic & Innovative Thinking: Applying innovation practices to design solutions that are feasible, viable, desirable, and sustainable, while delivering impactful strategic presentations. As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories : Business Development Collaborate with stakeholders to understand client business needs and provide expert solutions that shape deals. Support solution development, including providing input into staffing, skill requirements, and functional ideation throughout the client delivery lifecycle. Client Advisory and Delivery Lead client meetings to advise on business and technology solution strategies, mapping business value to LCNC adoption. Engage users, stakeholders, and decision makers to understand requirements and design feasible, viable, and sustainable LCNC solutions. Lead project planning and delivery using agile methodologies, managing risks, and delivering quality oversight throughout the lifecycle. Communicate business value through design and delivery artifacts for managers and steering committees, maintaining strong executive level stakeholder relationships. Innovation and Capability Development Implement LCNC solutions (preferably Power Platform) with advanced analysis skills to provide reliable solutions and estimates. Contribute to the growth of the LCNC technology community and advocate for Microsoft Business Applications to inspire clients. Identify opportunities to accelerate the adoption of LCNC solutions and continuously develop expertise through training and certifications. Stay informed of the competitive technology landscape and assess the feasibility of deploying LCNC solutions on various platforms. Operational Excellence Ensure capacity, skills, and availability are maintained proactively. Contribute to practice development, including operations, recruitment, and team activities. Complete operational tasks with accuracy and timeliness to support smooth execution. YOUR PROFILE Business and Methods 3+ years' experience in consulting or relevant business advisory. Demonstrates a functional expertise in LCNC technology, business processes, and cloud deployment. Experience in managing client relationships and delivering effective reporting to ensure client satisfaction. Proven ability to apply strategy and innovation to solve complex, analytical, and technical problems. Ability to collaborate with cross functional teams, coach peers, and drive team cohesion. Passion for continuous learning and a desire to develop expertise in workplace technologies. Drive performance and continuous improvement within the organization. Leadership Ability to lead and mentor teams, taking responsibility for performance and development. Confidence in delivering high quality presentations to senior business and technology leaders. Proven experience in client relationship management and delivering successful outcomes. Technical Strong technical certifications in LCNC technologies (Dynamics 365, Power Platform, Copilot, Azure). Demonstration of technical expertise in the latest trends like Generative AI and understanding of technology risks. Experience with cloud environments, particularly Azure and integration with Microsoft Business Applications. Certification and Experience Professional degree (Masters level or above) in Computer Science, Engineering, Finance, or Business. Delivery Management certifications such as Scrum, Agile, Change Management, or Project Management. UK government security clearance (BPSS or SC) preferred. WHAT YOU'LL LOVE ABOUT WORKING HERE: We are a rapidly growing team who places our people and values at the heart of how we do business. You are joining a technology and innovation powerhouse with a focus on helping our clients bring to life the vision of an empowered digital workplace by applying various Microsoft Business Applications technologies (Dynamics 365 and Power Platform). You will help clients to achieve a more connected, end to end employee experience to unlock their creativity and productivity so that they can achieve outcomes faster. We build trusted relationships with our clients and partners, combining empathy and pragmatism, and ensuring that we help organisations embed sustainability and social value in their solutions. We are delighted to have received the "Glassdoor Best Places to work UK' accolade for 5 consecutive years, to see what it's like to work at Capgemini Invent, visit our Glassdoor page NEED OT KNOW At Capgemini we don't just believe in Diversity & Inclusion, we actively go out to make it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work life balance. We embed hybrid working in all that we do and make flexible working arrangements the day to day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. CSR We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance. ABOUT CAPGEMINI Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55 year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end to end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.
Feb 25, 2026
Full time
At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. YOUR ROLE In this role you will play a key role in: Solution Delivery & Adoption: Driving delivery of Microsoft Business Applications (Dynamics 365 & Power Platform) by delivering tailored solutions. Stakeholder Engagement & Communication: Engaging users, stakeholders, and decision makers to understand requirements, communicate complex technical information, and align solutions with business value. Project Management & Agile Execution: Leading project planning and delivery using Agile methodologies, tracking progress, managing risks, and ensuring strategic alignment. Client Centric Approach: Demonstrating passion for client success, striving for excellence, and proactively managing stakeholder relationships to enhance collaboration. Strategic & Innovative Thinking: Applying innovation practices to design solutions that are feasible, viable, desirable, and sustainable, while delivering impactful strategic presentations. As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories : Business Development Collaborate with stakeholders to understand client business needs and provide expert solutions that shape deals. Support solution development, including providing input into staffing, skill requirements, and functional ideation throughout the client delivery lifecycle. Client Advisory and Delivery Lead client meetings to advise on business and technology solution strategies, mapping business value to LCNC adoption. Engage users, stakeholders, and decision makers to understand requirements and design feasible, viable, and sustainable LCNC solutions. Lead project planning and delivery using agile methodologies, managing risks, and delivering quality oversight throughout the lifecycle. Communicate business value through design and delivery artifacts for managers and steering committees, maintaining strong executive level stakeholder relationships. Innovation and Capability Development Implement LCNC solutions (preferably Power Platform) with advanced analysis skills to provide reliable solutions and estimates. Contribute to the growth of the LCNC technology community and advocate for Microsoft Business Applications to inspire clients. Identify opportunities to accelerate the adoption of LCNC solutions and continuously develop expertise through training and certifications. Stay informed of the competitive technology landscape and assess the feasibility of deploying LCNC solutions on various platforms. Operational Excellence Ensure capacity, skills, and availability are maintained proactively. Contribute to practice development, including operations, recruitment, and team activities. Complete operational tasks with accuracy and timeliness to support smooth execution. YOUR PROFILE Business and Methods 3+ years' experience in consulting or relevant business advisory. Demonstrates a functional expertise in LCNC technology, business processes, and cloud deployment. Experience in managing client relationships and delivering effective reporting to ensure client satisfaction. Proven ability to apply strategy and innovation to solve complex, analytical, and technical problems. Ability to collaborate with cross functional teams, coach peers, and drive team cohesion. Passion for continuous learning and a desire to develop expertise in workplace technologies. Drive performance and continuous improvement within the organization. Leadership Ability to lead and mentor teams, taking responsibility for performance and development. Confidence in delivering high quality presentations to senior business and technology leaders. Proven experience in client relationship management and delivering successful outcomes. Technical Strong technical certifications in LCNC technologies (Dynamics 365, Power Platform, Copilot, Azure). Demonstration of technical expertise in the latest trends like Generative AI and understanding of technology risks. Experience with cloud environments, particularly Azure and integration with Microsoft Business Applications. Certification and Experience Professional degree (Masters level or above) in Computer Science, Engineering, Finance, or Business. Delivery Management certifications such as Scrum, Agile, Change Management, or Project Management. UK government security clearance (BPSS or SC) preferred. WHAT YOU'LL LOVE ABOUT WORKING HERE: We are a rapidly growing team who places our people and values at the heart of how we do business. You are joining a technology and innovation powerhouse with a focus on helping our clients bring to life the vision of an empowered digital workplace by applying various Microsoft Business Applications technologies (Dynamics 365 and Power Platform). You will help clients to achieve a more connected, end to end employee experience to unlock their creativity and productivity so that they can achieve outcomes faster. We build trusted relationships with our clients and partners, combining empathy and pragmatism, and ensuring that we help organisations embed sustainability and social value in their solutions. We are delighted to have received the "Glassdoor Best Places to work UK' accolade for 5 consecutive years, to see what it's like to work at Capgemini Invent, visit our Glassdoor page NEED OT KNOW At Capgemini we don't just believe in Diversity & Inclusion, we actively go out to make it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work life balance. We embed hybrid working in all that we do and make flexible working arrangements the day to day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. CSR We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance. ABOUT CAPGEMINI Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55 year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end to end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.
Supply Chain Functional Consultant (OTC) - D365 Category: I.T. Country: United Kingdom Location: Milton Keynes, UK - Hybrid Overview We're looking for a dynamic individual to support the design and implementation of our Order to Cash function within D365 for Europe and some Asia countries. In this pivotal role, you'll co-lead fit-gap analysis workshops with an Implementation Specialist, translate business needs into smart ERP documentation and solutions, and lead process standardization and optimization across the organization. If you thrive on collaboration, have deep process expertise, and are ready to shape best practices as a member of our global D365 Implemenation team, this is your opportunity to make a lasting impact. This role offers the flexibility of working a hybrid schedule between your home and our office in Milton Keynes, UK (minimum 2 days in office per week). This role requires UK work authorization. Visa sponsorship is not available. What You'll Be Doing Process Development Serve as subject matter expert for the Order-to-Cash function to design and implement ERP processes in D365 Collaborate with the Implementation Specialist to maximize out-of-the-box functionality and minimize customizations Co-lead requirements gathering and fit-gap workshops, map current processes, and design future-state processes aligned with our Global Template and best practices Develop functional specifications and participate in solution design sessions to ensure cohesive ERP architecture Support configuration and development reviews to confirm alignment with approved "To-Be" processes Maintain deep, current knowledge of D365 features to contribute fresh ideas and insights to the team Assist the Application Support Team with complex issues during implementation and post-go-live Drive resolution of cross-functional process challenges and collaborate on solutions with the Implementation Specialist Testing Create test scripts and scenarios, lead functional testing, and review results to identify errors and optimization opportunities Training Develop training materials and lead sessions for key processes Promote change management and user adoption for D365 rollout Monitoring Maintain process governance, including SOPs and change requests Support post-go-live activities: monitor performance, troubleshoot issues, and drive continuous improvement What You'll Bring To The Role Experience in business process mapping and design Hands-on functional/operational experience with Microsoft Dynamics 365 Order-to-Cash (OTC) with area such as Sales Order Processing, Trade Agreements, Rebates, Fulfillment, RMA, EDI, etc. Experience with ERP implementation as a business analyst or subject matter expert, ideal but not required Working experience supporting or championing process changes improvement Total Rewards Our competitive and comprehensive benefits package provides you protection, security, and peace of mind. We offer life-enhancing health, wellness, and financial programs, including profit incentive rewards, healthcare, generous pension contributions. In addition, we want you to recharge and take time off, so enjoy short-day Fridays, paid holidays, and an additional paid week off between Christmas and New year to spend with family and friends! Why You Should Apply A strong values-aligned organization where contributions are acknowledged and rewarded, and where 90% of our employees experience a sense of belonging. A learning-based culture where 78% of our team believe they can achieve their career objectives. Over 94% employee engagement as of the January 2025 global employee survey results. 99% of our people report that they "love to tell people that they work for WD-40 Company!
Feb 24, 2026
Full time
Supply Chain Functional Consultant (OTC) - D365 Category: I.T. Country: United Kingdom Location: Milton Keynes, UK - Hybrid Overview We're looking for a dynamic individual to support the design and implementation of our Order to Cash function within D365 for Europe and some Asia countries. In this pivotal role, you'll co-lead fit-gap analysis workshops with an Implementation Specialist, translate business needs into smart ERP documentation and solutions, and lead process standardization and optimization across the organization. If you thrive on collaboration, have deep process expertise, and are ready to shape best practices as a member of our global D365 Implemenation team, this is your opportunity to make a lasting impact. This role offers the flexibility of working a hybrid schedule between your home and our office in Milton Keynes, UK (minimum 2 days in office per week). This role requires UK work authorization. Visa sponsorship is not available. What You'll Be Doing Process Development Serve as subject matter expert for the Order-to-Cash function to design and implement ERP processes in D365 Collaborate with the Implementation Specialist to maximize out-of-the-box functionality and minimize customizations Co-lead requirements gathering and fit-gap workshops, map current processes, and design future-state processes aligned with our Global Template and best practices Develop functional specifications and participate in solution design sessions to ensure cohesive ERP architecture Support configuration and development reviews to confirm alignment with approved "To-Be" processes Maintain deep, current knowledge of D365 features to contribute fresh ideas and insights to the team Assist the Application Support Team with complex issues during implementation and post-go-live Drive resolution of cross-functional process challenges and collaborate on solutions with the Implementation Specialist Testing Create test scripts and scenarios, lead functional testing, and review results to identify errors and optimization opportunities Training Develop training materials and lead sessions for key processes Promote change management and user adoption for D365 rollout Monitoring Maintain process governance, including SOPs and change requests Support post-go-live activities: monitor performance, troubleshoot issues, and drive continuous improvement What You'll Bring To The Role Experience in business process mapping and design Hands-on functional/operational experience with Microsoft Dynamics 365 Order-to-Cash (OTC) with area such as Sales Order Processing, Trade Agreements, Rebates, Fulfillment, RMA, EDI, etc. Experience with ERP implementation as a business analyst or subject matter expert, ideal but not required Working experience supporting or championing process changes improvement Total Rewards Our competitive and comprehensive benefits package provides you protection, security, and peace of mind. We offer life-enhancing health, wellness, and financial programs, including profit incentive rewards, healthcare, generous pension contributions. In addition, we want you to recharge and take time off, so enjoy short-day Fridays, paid holidays, and an additional paid week off between Christmas and New year to spend with family and friends! Why You Should Apply A strong values-aligned organization where contributions are acknowledged and rewarded, and where 90% of our employees experience a sense of belonging. A learning-based culture where 78% of our team believe they can achieve their career objectives. Over 94% employee engagement as of the January 2025 global employee survey results. 99% of our people report that they "love to tell people that they work for WD-40 Company!
A leading company in supply chain solutions is seeking a Supply Chain Functional Consultant to support the D365 Order to Cash implementation. You will co-lead fit-gap workshops, design ERP processes, and develop training materials. The role requires expertise in Microsoft Dynamics 365 and offers a hybrid work environment based in Milton Keynes, UK. Join a collaborative team that values your contributions and offers extensive benefits, including flexible time-off arrangements.
Feb 24, 2026
Full time
A leading company in supply chain solutions is seeking a Supply Chain Functional Consultant to support the D365 Order to Cash implementation. You will co-lead fit-gap workshops, design ERP processes, and develop training materials. The role requires expertise in Microsoft Dynamics 365 and offers a hybrid work environment based in Milton Keynes, UK. Join a collaborative team that values your contributions and offers extensive benefits, including flexible time-off arrangements.
D365BC Functional Lead/Architect - 6 Months - Outside IR35 - 500p/d An established end-user organisation is delivering a Microsoft Dynamics 365 Business Central (BC) implementation and requires a senior Functional Lead / Solution Architect to own solution design, configuration and delivery across core finance and operational workstreams. This is a hands on role, bridging business stakeholders and the SI, ensuring the system is fit-for-purpose and aligned to operational goals. Key Responsibilities: Lead functional design across D365 BC implementation Own end-to-end configuration, build, testing and deployment of new solutions and fixes Act as internal solution authority across Finance and Projects Translate business requirements into scalable BC designs Oversee UAT, manage defects and support go-live readiness Provide governance across P2P, R2R, OTC and Projects (Jobs module) Partner with technical resources on integrations and data migration Develop reporting capability using Power BI and Business Central reporting tools Support post-go-live optimisation and continuous improvement Required Experience: Proven D365 Business Central experience in an end-user or implementation environment Background as a Functional Consultant with architectural design exposure Strong knowledge of: Projects (Jobs module) Procure-to-Pay (P2P) Record-to-Report (R2R) Order-to-Cash (OTC) Experience leading solution workshops and stakeholder engagement Hands-on configuration capability Strong Power BI reporting capability Experience delivering full lifecycle ERP implementations If this sounds like your next BC Implementation please apply and forward your CV to (url removed) Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Feb 23, 2026
Contractor
D365BC Functional Lead/Architect - 6 Months - Outside IR35 - 500p/d An established end-user organisation is delivering a Microsoft Dynamics 365 Business Central (BC) implementation and requires a senior Functional Lead / Solution Architect to own solution design, configuration and delivery across core finance and operational workstreams. This is a hands on role, bridging business stakeholders and the SI, ensuring the system is fit-for-purpose and aligned to operational goals. Key Responsibilities: Lead functional design across D365 BC implementation Own end-to-end configuration, build, testing and deployment of new solutions and fixes Act as internal solution authority across Finance and Projects Translate business requirements into scalable BC designs Oversee UAT, manage defects and support go-live readiness Provide governance across P2P, R2R, OTC and Projects (Jobs module) Partner with technical resources on integrations and data migration Develop reporting capability using Power BI and Business Central reporting tools Support post-go-live optimisation and continuous improvement Required Experience: Proven D365 Business Central experience in an end-user or implementation environment Background as a Functional Consultant with architectural design exposure Strong knowledge of: Projects (Jobs module) Procure-to-Pay (P2P) Record-to-Report (R2R) Order-to-Cash (OTC) Experience leading solution workshops and stakeholder engagement Hands-on configuration capability Strong Power BI reporting capability Experience delivering full lifecycle ERP implementations If this sounds like your next BC Implementation please apply and forward your CV to (url removed) Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Lead Functional Consultant D365 CE Global Manufacturing £75,000 + Bonus (Hybrid London) WeDo Tech are partnered with a global manufacturing organisation who are well into their D365 journey, most regions are already live, with one final rollout wave planned. To support this next phase and drive consistency across markets, they're looking for a Lead D365 CE Functional Consultant to take ownership of process design, solution quality, and stakeholder engagement across the programme. The role You'll be leading CE process design and delivery, working closely with business stakeholders and internal teams to shape the Sales & Service experience globally. You'll act as the go to CE expert, leading the CE team, guiding best practice and ensuring adoption across different regions. What we're ideally looking for: Strong hands on experience with Dynamics 365 CE Experience across Field Service, Sales, and Customer Service Strong understanding of sales and customer engagement processes Comfortable working across the wider Microsoft ecosystem Proven stakeholder management and the confidence to lead conversations About your experience You're quality led and confident in your delivery approach Strong communicator who can influence, guide, and educate stakeholders Enjoy collaborating across multiple regions and functions Comfortable stepping into a lead / ownership role Working model & package Hybrid 2 day per week on site in London, remote otherwise Salary up to £75,000 + annual bonus (OTE approx. £80,000 - £85,000) Must have full UK right to work (no sponsorship available) If this sounds of interest, apply or message me directly, happy to walk you through the details.
Feb 19, 2026
Full time
Lead Functional Consultant D365 CE Global Manufacturing £75,000 + Bonus (Hybrid London) WeDo Tech are partnered with a global manufacturing organisation who are well into their D365 journey, most regions are already live, with one final rollout wave planned. To support this next phase and drive consistency across markets, they're looking for a Lead D365 CE Functional Consultant to take ownership of process design, solution quality, and stakeholder engagement across the programme. The role You'll be leading CE process design and delivery, working closely with business stakeholders and internal teams to shape the Sales & Service experience globally. You'll act as the go to CE expert, leading the CE team, guiding best practice and ensuring adoption across different regions. What we're ideally looking for: Strong hands on experience with Dynamics 365 CE Experience across Field Service, Sales, and Customer Service Strong understanding of sales and customer engagement processes Comfortable working across the wider Microsoft ecosystem Proven stakeholder management and the confidence to lead conversations About your experience You're quality led and confident in your delivery approach Strong communicator who can influence, guide, and educate stakeholders Enjoy collaborating across multiple regions and functions Comfortable stepping into a lead / ownership role Working model & package Hybrid 2 day per week on site in London, remote otherwise Salary up to £75,000 + annual bonus (OTE approx. £80,000 - £85,000) Must have full UK right to work (no sponsorship available) If this sounds of interest, apply or message me directly, happy to walk you through the details.
Role Overview The Senior Director, Renewals, EMEA provides strategic and operational leadership for the EMEA Regional Accounts renewals organisation. This role is accountable for customer retention, renewal performance, and revenue protection across a large and complex portfolio. The position plays a critical leadership role in shaping renewal strategy, scaling high performing teams, strengthening forecasting discipline, and partnering with senior leaders across Sales, Marketing, Customer Success, and Partner organisations. The role requires strong commercial judgement, executive level influence, and the ability to lead multi layered teams in a recurring revenue B2B environment. Key Responsibilities Organisational Leadership & Strategy Lead the Regional Accounts renewals organisation, ensuring delivery against renewal, retention, and revenue protection objectives. Define and execute renewal strategies that support long term customer value, predictable revenue, and sustainable growth. Set clear direction and operating rhythm across geographically distributed teams. Drive alignment through structured communication with senior internal and external stakeholders. Renewals Operations & Performance Own end to end renewals orchestration, ensuring efficient execution across high volume and complex renewal cycles. Establish strong forecasting, pipeline visibility, and performance management practices. Identify opportunities for account expansion within renewal motions, including same buyer growth. Remove operational bottlenecks and continuously improve renewal workflows and processes. Executive & Cross Functional Collaboration Partner closely with senior Sales leadership to align renewal priorities, partner engagement, and account strategies. Collaborate with Marketing leadership to support demand generation and renewal readiness. Work with Customer Success leadership to monitor customer health indicators and proactively manage renewal risk. Communicate partner capability and capacity needs to ecosystem and channel leadership. Extended Account Team Integration Lead renewal teams in close collaboration with technical sales, emerging solutions, and expansion sales leadership. Align cross sell and upsell opportunities with broader account plans. Build strong working relationships across the extended account team to accelerate renewals and improve customer experience. Provide structured feedback to product and business model teams based on customer insights and field experience. Core Skills & Competencies Leadership & Influence Ability to set strategic direction and drive alignment across senior stakeholders and large teams. Strong coaching capability, particularly in negotiation, objection handling, planning, and operational excellence. Strategic & Commercial Acumen Deep understanding of customer needs, market dynamics, and competitive landscapes influencing renewals and retention. Ability to translate strategy into scalable operating models and measurable outcomes. Customer & Partner Engagement Proven capability to build trusted, long term relationships with customers and partners. Strong value articulation skills for complex software or technical solutions. Expected Experience Candidates are expected to demonstrate experience that includes: Leadership of large, multi layered commercial or customer facing teams within a B2B, technology led, or subscription based business. Direct accountability for renewals, recurring revenue, retention, or customer lifecycle performance at scale. Ownership of revenue forecasting, pipeline governance, and performance management in a complex sales environment. Executive level partnership with Sales, Marketing, Operations, and Customer Success leaders. Experience operating in matrixed, international organisations with regional or EMEA scope. Preferred Qualifications Experience leading renewals or customer lifecycle functions within a SaaS, software, or technology enabled services organisation. Familiarity with UK and EMEA commercial practices, procurement models, and enterprise contracting environments. Experience working with indirect sales models, partners, or channel ecosystems. Demonstrated success driving transformation or scale within a renewals or revenue operations function. Learn More About Autodesk Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world. When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us! Salary transparency Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package. Sales Careers Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: Diversity & Belonging We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).
Feb 16, 2026
Full time
Role Overview The Senior Director, Renewals, EMEA provides strategic and operational leadership for the EMEA Regional Accounts renewals organisation. This role is accountable for customer retention, renewal performance, and revenue protection across a large and complex portfolio. The position plays a critical leadership role in shaping renewal strategy, scaling high performing teams, strengthening forecasting discipline, and partnering with senior leaders across Sales, Marketing, Customer Success, and Partner organisations. The role requires strong commercial judgement, executive level influence, and the ability to lead multi layered teams in a recurring revenue B2B environment. Key Responsibilities Organisational Leadership & Strategy Lead the Regional Accounts renewals organisation, ensuring delivery against renewal, retention, and revenue protection objectives. Define and execute renewal strategies that support long term customer value, predictable revenue, and sustainable growth. Set clear direction and operating rhythm across geographically distributed teams. Drive alignment through structured communication with senior internal and external stakeholders. Renewals Operations & Performance Own end to end renewals orchestration, ensuring efficient execution across high volume and complex renewal cycles. Establish strong forecasting, pipeline visibility, and performance management practices. Identify opportunities for account expansion within renewal motions, including same buyer growth. Remove operational bottlenecks and continuously improve renewal workflows and processes. Executive & Cross Functional Collaboration Partner closely with senior Sales leadership to align renewal priorities, partner engagement, and account strategies. Collaborate with Marketing leadership to support demand generation and renewal readiness. Work with Customer Success leadership to monitor customer health indicators and proactively manage renewal risk. Communicate partner capability and capacity needs to ecosystem and channel leadership. Extended Account Team Integration Lead renewal teams in close collaboration with technical sales, emerging solutions, and expansion sales leadership. Align cross sell and upsell opportunities with broader account plans. Build strong working relationships across the extended account team to accelerate renewals and improve customer experience. Provide structured feedback to product and business model teams based on customer insights and field experience. Core Skills & Competencies Leadership & Influence Ability to set strategic direction and drive alignment across senior stakeholders and large teams. Strong coaching capability, particularly in negotiation, objection handling, planning, and operational excellence. Strategic & Commercial Acumen Deep understanding of customer needs, market dynamics, and competitive landscapes influencing renewals and retention. Ability to translate strategy into scalable operating models and measurable outcomes. Customer & Partner Engagement Proven capability to build trusted, long term relationships with customers and partners. Strong value articulation skills for complex software or technical solutions. Expected Experience Candidates are expected to demonstrate experience that includes: Leadership of large, multi layered commercial or customer facing teams within a B2B, technology led, or subscription based business. Direct accountability for renewals, recurring revenue, retention, or customer lifecycle performance at scale. Ownership of revenue forecasting, pipeline governance, and performance management in a complex sales environment. Executive level partnership with Sales, Marketing, Operations, and Customer Success leaders. Experience operating in matrixed, international organisations with regional or EMEA scope. Preferred Qualifications Experience leading renewals or customer lifecycle functions within a SaaS, software, or technology enabled services organisation. Familiarity with UK and EMEA commercial practices, procurement models, and enterprise contracting environments. Experience working with indirect sales models, partners, or channel ecosystems. Demonstrated success driving transformation or scale within a renewals or revenue operations function. Learn More About Autodesk Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world. When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us! Salary transparency Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package. Sales Careers Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: Diversity & Belonging We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).
