Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Data Product Manager About this role Year after year we've been recognised as a great place to work. In 2025, Capital One was ranked 15th in the UK's Best Workplaces list. At Capital One, we believe great products begin with a deep understanding of our customers. From our earliest days, we pioneered the use of predictive modeling to individually personalise credit card offers, turning the entire industry on its head. Our heritage of data driven decisions, combined with human centred approach, enables us to continue to design and build truly innovative financial experiences for our customers. We're using this approach to build our next generation data platform, leveraging modern technology to deliver transformative experiences to our customers. We're seeking a Senior Data Product Manager , who will be pivotal in the delivery of value and fostering collaboration. As a senior member of our Digital Product team, you will play a strategic role in defining where we invest in our data products and platforms, working with stakeholders across Engineering, Business Analysis, Data Science, Data Analytics and Data Governance. What you'll do Autonomously lead the discovery, definition and delivery of new data products and platform features that deliver our key business outcomes across data, modelling, reporting and analytical capabilities Manage existing data products to drive business performance across the value chain, including growth, underwriting, marketing and customer servicing. Collaborate with data producers and consumers (Data Scientists, Analysts & Engineers) to define Product capability needs and prioritise delivery of those that add most value Collaborate with your product team, engineering, delivery leads, consulting groups (Architecture, Cyber & Data Risk) and the US Enterprise to ensure those capabilities make it into the hands of our users Be an advocate for data governance, ensuring that everything we build meets our high standards whilst providing a frictionless user experience Integrate business analytics in every aspect of design and development, and define metrics to measure the success of products Maintain a rigorously human-centred approach, obsessing about internal and external customer needs to reimagine customer interactions What you'll bring Proven experience identifying business opportunities and translating them into Data, Machine Learning and AI products in the technology or digital arenas. A track record of thought leadership and delivery across complex products or platform capabilities Ability to influence and inspire senior stakeholders through strong commercial thinking & engaging communication Proven ability to leverage data and insight to define product strategy and customer experience Passionate about collaborating with technically minded data users and engineers, but you can also translate for non-technical stakeholders Excellent communication skills, able to engage, influence and inspire Deep understanding of data applications An understanding of UK regulatory landscapes and consumer lending would be desirable Where and how you'll work This is a permanent position based in our Nottingham or London offices. If you're based in the London office, there will be frequent travel to Nottingham. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in one of our offices 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Apr 06, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Data Product Manager About this role Year after year we've been recognised as a great place to work. In 2025, Capital One was ranked 15th in the UK's Best Workplaces list. At Capital One, we believe great products begin with a deep understanding of our customers. From our earliest days, we pioneered the use of predictive modeling to individually personalise credit card offers, turning the entire industry on its head. Our heritage of data driven decisions, combined with human centred approach, enables us to continue to design and build truly innovative financial experiences for our customers. We're using this approach to build our next generation data platform, leveraging modern technology to deliver transformative experiences to our customers. We're seeking a Senior Data Product Manager , who will be pivotal in the delivery of value and fostering collaboration. As a senior member of our Digital Product team, you will play a strategic role in defining where we invest in our data products and platforms, working with stakeholders across Engineering, Business Analysis, Data Science, Data Analytics and Data Governance. What you'll do Autonomously lead the discovery, definition and delivery of new data products and platform features that deliver our key business outcomes across data, modelling, reporting and analytical capabilities Manage existing data products to drive business performance across the value chain, including growth, underwriting, marketing and customer servicing. Collaborate with data producers and consumers (Data Scientists, Analysts & Engineers) to define Product capability needs and prioritise delivery of those that add most value Collaborate with your product team, engineering, delivery leads, consulting groups (Architecture, Cyber & Data Risk) and the US Enterprise to ensure those capabilities make it into the hands of our users Be an advocate for data governance, ensuring that everything we build meets our high standards whilst providing a frictionless user experience Integrate business analytics in every aspect of design and development, and define metrics to measure the success of products Maintain a rigorously human-centred approach, obsessing about internal and external customer needs to reimagine customer interactions What you'll bring Proven experience identifying business opportunities and translating them into Data, Machine Learning and AI products in the technology or digital arenas. A track record of thought leadership and delivery across complex products or platform capabilities Ability to influence and inspire senior stakeholders through strong commercial thinking & engaging communication Proven ability to leverage data and insight to define product strategy and customer experience Passionate about collaborating with technically minded data users and engineers, but you can also translate for non-technical stakeholders Excellent communication skills, able to engage, influence and inspire Deep understanding of data applications An understanding of UK regulatory landscapes and consumer lending would be desirable Where and how you'll work This is a permanent position based in our Nottingham or London offices. If you're based in the London office, there will be frequent travel to Nottingham. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in one of our offices 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Working hours: This role is available on a part-time, job-share or full-time basis Location: London/hybrid working Closing date for applications: 8th April 2026 The opportunity Are you looking to step up in your actuarial/pricing career? Are you looking to have your voice heard and make a real, measurable impact on our business? Are you looking for variety in your role whilst working alongside some of the best actuaries, data scientists and underwriters in the market? Are you excited about joining a team that is constantly looking to innovate and explore the art of the possible? If so, this could be your next role and we would love to hear from you! The location of this role can be flexible but travel to meet other team members and stakeholders in our London office on a regular basis will be required. As part of our hybrid working approach, you'll also have the opportunity to work from home as well as joining our team in Mark Lane, London. Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren't available full-time. Please talk to us at the interview about the flexibility you may need. What will you be doing? We have three management roles available within our Commercial Lines Pricing team, spanning a range of products including Casualty, Motor, Financial Lines, Energy, Marine & Construction. These roles focus on our Corporate business meaning that you get to work on some of the largest and most complex insurance programmes in the market. You will primarily be responsible for assisting Commercial underwriting teams in bespoke pricing and performance analysis. Support the delivery of pricing and portfolio management solutions, across multiple portfolios, through advanced analytics, data analysis and modelling. Collaborate closely with local underwriting functions and Group actuarial and underwriting teams to scope, build, develop, document, and maintain pricing tools. Price large individual accounts, often across multiple lines of business, while tailoring your approach and pricing techniques to the unique specifics of these highly complex risks. Provide regular training and support to the actuarial and underwriting communities with a specific focus on best practice. Collaborate with subject matter experts across claims, reserving, underwriting and finance to develop Country Underwriting Plan, demonstrating increasing knowledge of relevant disciplines and procedures, informing portfolio insights and profitability, and providing first class service and analysis to local management and stakeholders. Manage a team, supporting junior analysts with their personal development and coaching them in their technical and non technical skills. Responsibility for multiple lines of business within your portfolio, including ownership of technical price assumptions and input into market pricing decisions. Regular monitoring and reporting of key trends and performance to senior stakeholders in the UK and to Group. Develop and maintain pricing and underwriting systems and incorporate efficiencies or improvements. Role model and contribute to a positive and supportive team culture. What are we looking for? Educated to degree level Qualified actuary / preferred but not essential Experience gained in an actuarial / commercial lines role (ideally commercial lines / London market) Excellent knowledge of actuarial professional guidance Market, risk and business awareness Excellent knowledge of insurance products and industry Highly numerate and analytical Technical experience - MS Office suite, coding languages (R/Python, VBA, SQL) Communication and interpersonal skills Ability to manage own and other team members work portfolio As an inclusive employer we want to ensure that all candidates feel comfortable and are able to perform at their best during the interview. You'll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply. Benefits Everyone's different. That's why at Zurich, we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include 12% defined non contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday. 12% defined non contributory pension scheme. Annual company bonus. Income protection. Life cover - four times your salary. 28 days holiday a year plus bank holidays. Option to swap UK bank holidays for days off that have cultural or religious significance. Option to buy up to an additional 20 days or sell some of your holiday. Three days paid volunteering. Up to 16 weeks' full pay for maternity, paternity and adoption leave. Access to private medical insurance. Virtual GP appointments. Discounted gym membership. Free flu jab. Access to a wealth of support from our wellbeing partners. Creating a brighter, more sustainable future underpins all that we do. Charitable arm - Zurich Community Trust has awarded grants and volunteered time to deserving causes valued at over £90 million. Our Culture At Zurich, our sense of community is strong and we're particularly passionate about diversity and inclusion, which we've won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability or any other protected characteristic. We've an environment that places a real importance on our people's wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We're also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities. We're passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest established corporate trusts in the UK. In that time, we've awarded grants and volunteered time to desirable causes in the UK valued at over £90 million. Join us Be challenged. Be inspired. Be supported, Love what you do. Work for us.
Apr 06, 2026
Full time
Working hours: This role is available on a part-time, job-share or full-time basis Location: London/hybrid working Closing date for applications: 8th April 2026 The opportunity Are you looking to step up in your actuarial/pricing career? Are you looking to have your voice heard and make a real, measurable impact on our business? Are you looking for variety in your role whilst working alongside some of the best actuaries, data scientists and underwriters in the market? Are you excited about joining a team that is constantly looking to innovate and explore the art of the possible? If so, this could be your next role and we would love to hear from you! The location of this role can be flexible but travel to meet other team members and stakeholders in our London office on a regular basis will be required. As part of our hybrid working approach, you'll also have the opportunity to work from home as well as joining our team in Mark Lane, London. Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren't available full-time. Please talk to us at the interview about the flexibility you may need. What will you be doing? We have three management roles available within our Commercial Lines Pricing team, spanning a range of products including Casualty, Motor, Financial Lines, Energy, Marine & Construction. These roles focus on our Corporate business meaning that you get to work on some of the largest and most complex insurance programmes in the market. You will primarily be responsible for assisting Commercial underwriting teams in bespoke pricing and performance analysis. Support the delivery of pricing and portfolio management solutions, across multiple portfolios, through advanced analytics, data analysis and modelling. Collaborate closely with local underwriting functions and Group actuarial and underwriting teams to scope, build, develop, document, and maintain pricing tools. Price large individual accounts, often across multiple lines of business, while tailoring your approach and pricing techniques to the unique specifics of these highly complex risks. Provide regular training and support to the actuarial and underwriting communities with a specific focus on best practice. Collaborate with subject matter experts across claims, reserving, underwriting and finance to develop Country Underwriting Plan, demonstrating increasing knowledge of relevant disciplines and procedures, informing portfolio insights and profitability, and providing first class service and analysis to local management and stakeholders. Manage a team, supporting junior analysts with their personal development and coaching them in their technical and non technical skills. Responsibility for multiple lines of business within your portfolio, including ownership of technical price assumptions and input into market pricing decisions. Regular monitoring and reporting of key trends and performance to senior stakeholders in the UK and to Group. Develop and maintain pricing and underwriting systems and incorporate efficiencies or improvements. Role model and contribute to a positive and supportive team culture. What are we looking for? Educated to degree level Qualified actuary / preferred but not essential Experience gained in an actuarial / commercial lines role (ideally commercial lines / London market) Excellent knowledge of actuarial professional guidance Market, risk and business awareness Excellent knowledge of insurance products and industry Highly numerate and analytical Technical experience - MS Office suite, coding languages (R/Python, VBA, SQL) Communication and interpersonal skills Ability to manage own and other team members work portfolio As an inclusive employer we want to ensure that all candidates feel comfortable and are able to perform at their best during the interview. You'll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply. Benefits Everyone's different. That's why at Zurich, we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include 12% defined non contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday. 12% defined non contributory pension scheme. Annual company bonus. Income protection. Life cover - four times your salary. 28 days holiday a year plus bank holidays. Option to swap UK bank holidays for days off that have cultural or religious significance. Option to buy up to an additional 20 days or sell some of your holiday. Three days paid volunteering. Up to 16 weeks' full pay for maternity, paternity and adoption leave. Access to private medical insurance. Virtual GP appointments. Discounted gym membership. Free flu jab. Access to a wealth of support from our wellbeing partners. Creating a brighter, more sustainable future underpins all that we do. Charitable arm - Zurich Community Trust has awarded grants and volunteered time to deserving causes valued at over £90 million. Our Culture At Zurich, our sense of community is strong and we're particularly passionate about diversity and inclusion, which we've won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability or any other protected characteristic. We've an environment that places a real importance on our people's wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We're also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities. We're passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest established corporate trusts in the UK. In that time, we've awarded grants and volunteered time to desirable causes in the UK valued at over £90 million. Join us Be challenged. Be inspired. Be supported, Love what you do. Work for us.
Regulatory Affairs Officer Job Type: Permanent We at Yara are part of a global network, collaborating to profitably and responsibly solve some of the world's key challenges - resource scarcity, food insecurity and environmental change. About the Unit Yara Pocklington is part of the global company Yara International ASA and is a leader in the product development, manufacture and marketing of speciality nutrients & biostimulant products for use in regenerative agriculture worldwide. The business has grown significantly in recent years and has continued ambitious growth objectives for its Biological products. To meet this growth a new Global Production plant is currently being built in Howden, UK. We are seeking a Regulatory Affairs Officer to join our team. The Regulatory Affairs team is responsible for ensuring that all YaraVita and YaraAmplix products meet regulatory requirements across global markets. This includes maintaining compliance with local and international chemical and fertiliser regulations through the management of technical documentation, label content, regulatory submissions, and ongoing monitoring of market-specific requirements. Reporting to the Regulatory Affairs & Packaging Design Manager in this role, you will be responsible for ensuring product compliance for all YaraVita/ YaraAmplix brand products with local and international chemical and fertilizer regulations. In this role, you will work with product data, contribute to project activities, and collaborate closely with internal teams and external authorities to support the successful launch of new products and ensure continued compliance of existing ones. This is an excellent opportunity to join a collaborative team and make a meaningful impact at a global level. Responsibilities Support and maintain global product registrations for a portfolio of 500+ products manufactured at Yara Pocklington. Support registration-related administrative activities, including payments and subscription renewals. Assist the Regulatory Affairs team in the development, update, and management of EU Fertilising Products Regulation (FPR) dossiers. Prepare high-quality technical documentation to support regulatory submissions and ensure ongoing compliance. Safeguard confidentiality, including managing and overseeing NDAs with external stakeholders. Work closely with the Biostimulant Regulatory team to ensure products comply with relevant regulatory frameworks. Provide technical guidance to the Quality Control team on documentation requirements for global regulatory compliance. Collaborate with Product Development to ensure all ingredients meet global chemical regulatory standards. Liaise with external suppliers to obtain and validate product compliance information. Review internal processes and documentation to ensure alignment with regulatory requirements and best practices. Support global packaging development projects and provide support to ensure label compliance across markets. Update and maintain label text in line with applicable fertiliser regulations and packaging design requirements. Profile 'A' level education, preferably English / Business Admin / Chemistry / Maths Minimum 3 years of experience on product registrations/regulatory affairs High level of IT competence in particular, Microsoft Office Suite, SAP Project Management and change management experience Excellent attention to detail Additional Information In addition to a great place to work, Yara offer an attractive rewards package including: 25 days holiday (plus option to buy 5 more) Vitality Private Health 10% employer Pension Contributions Life Assurance Wide range of personal development opportunities Inclusion & Wellbeing Activities (including football, badminton, tennis, running and walking) Please send your CV by clicking the button "Apply now". CV's sent via email will not be accepted. Apply no later than 19th April 2026 Knowledge grows through differences Yara is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We believe that creating a diverse and inclusive work environment is not only the right thing, but also the smart thing to do. To deliver on this, Yara has firmly anchoredDiversity, Equity & Inclusion (DE&I) in our business strategy and has more than 400 employees worldwide involved in D&I ambassadors networks. As part of our recruitment process, where permitted by local law, we may conduct reference and background checks. These checks will only be performed when deemed necessary for the nature of the job. Candidates will be informed by HR before any background checks are initiated.
Apr 06, 2026
Full time
Regulatory Affairs Officer Job Type: Permanent We at Yara are part of a global network, collaborating to profitably and responsibly solve some of the world's key challenges - resource scarcity, food insecurity and environmental change. About the Unit Yara Pocklington is part of the global company Yara International ASA and is a leader in the product development, manufacture and marketing of speciality nutrients & biostimulant products for use in regenerative agriculture worldwide. The business has grown significantly in recent years and has continued ambitious growth objectives for its Biological products. To meet this growth a new Global Production plant is currently being built in Howden, UK. We are seeking a Regulatory Affairs Officer to join our team. The Regulatory Affairs team is responsible for ensuring that all YaraVita and YaraAmplix products meet regulatory requirements across global markets. This includes maintaining compliance with local and international chemical and fertiliser regulations through the management of technical documentation, label content, regulatory submissions, and ongoing monitoring of market-specific requirements. Reporting to the Regulatory Affairs & Packaging Design Manager in this role, you will be responsible for ensuring product compliance for all YaraVita/ YaraAmplix brand products with local and international chemical and fertilizer regulations. In this role, you will work with product data, contribute to project activities, and collaborate closely with internal teams and external authorities to support the successful launch of new products and ensure continued compliance of existing ones. This is an excellent opportunity to join a collaborative team and make a meaningful impact at a global level. Responsibilities Support and maintain global product registrations for a portfolio of 500+ products manufactured at Yara Pocklington. Support registration-related administrative activities, including payments and subscription renewals. Assist the Regulatory Affairs team in the development, update, and management of EU Fertilising Products Regulation (FPR) dossiers. Prepare high-quality technical documentation to support regulatory submissions and ensure ongoing compliance. Safeguard confidentiality, including managing and overseeing NDAs with external stakeholders. Work closely with the Biostimulant Regulatory team to ensure products comply with relevant regulatory frameworks. Provide technical guidance to the Quality Control team on documentation requirements for global regulatory compliance. Collaborate with Product Development to ensure all ingredients meet global chemical regulatory standards. Liaise with external suppliers to obtain and validate product compliance information. Review internal processes and documentation to ensure alignment with regulatory requirements and best practices. Support global packaging development projects and provide support to ensure label compliance across markets. Update and maintain label text in line with applicable fertiliser regulations and packaging design requirements. Profile 'A' level education, preferably English / Business Admin / Chemistry / Maths Minimum 3 years of experience on product registrations/regulatory affairs High level of IT competence in particular, Microsoft Office Suite, SAP Project Management and change management experience Excellent attention to detail Additional Information In addition to a great place to work, Yara offer an attractive rewards package including: 25 days holiday (plus option to buy 5 more) Vitality Private Health 10% employer Pension Contributions Life Assurance Wide range of personal development opportunities Inclusion & Wellbeing Activities (including football, badminton, tennis, running and walking) Please send your CV by clicking the button "Apply now". CV's sent via email will not be accepted. Apply no later than 19th April 2026 Knowledge grows through differences Yara is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We believe that creating a diverse and inclusive work environment is not only the right thing, but also the smart thing to do. To deliver on this, Yara has firmly anchoredDiversity, Equity & Inclusion (DE&I) in our business strategy and has more than 400 employees worldwide involved in D&I ambassadors networks. As part of our recruitment process, where permitted by local law, we may conduct reference and background checks. These checks will only be performed when deemed necessary for the nature of the job. Candidates will be informed by HR before any background checks are initiated.
Ensera Design is a world-class user centred innovation and product development consultancy, specializing in the medical and consumer health sectors with offices in Bristol, Colorado and New Jersey. As part of Ensera, we collaborate globally with contract manufacturing facilities in Europe, the USA, and Asia. Ensera Design is entering a key phase of growth and is looking for two experienced Talent Partners to join our team on a 6-12 month fixed term contract. In this role, you'll be responsible for delivering end to end recruitment for a portfolio of technical and specialist roles, supporting Ensera Design's internal Talent team. The role focuses on hands on delivery at pace, proactive sourcing in niche markets, and strong candidate and stakeholder engagement. You'll work closely with hiring managers and the People Team to keep hiring moving, ensure a great candidate experience, and help reduce reliance on agencies through strong direct sourcing and pipeline building. About you You're an experienced recruitment or talent professional who enjoys hands on delivery and thrives in a fast paced environment with multiple priorities. You're confident recruiting for specialist and technical roles, comfortable working in niche markets, and enjoy building strong relationships with both candidates and hiring managers. You're organised, proactive, and collaborative - able to manage several roles at once while keeping stakeholders informed and maintaining a high quality, inclusive recruitment experience. Your skills and experience Whilst you do not need to meet all of these points, please ensure you meet the majority before applying: Proven experience delivering end to end recruitment across technical, specialist or niche roles Confidence managing multiple, non repeatable vacancies concurrently, including high priority or hard to fill roles Strong proactive sourcing capability (e.g., LinkedIn Recruiter and direct search techniques) and experience engaging candidates in niche technical markets Experience contributing to, or building, talent pipelines to support direct hiring and reduce agency reliance A clear focus on a professional, inclusive and timely candidate experience Strong stakeholder management skills, with the ability to partner effectively with hiring managers throughout the recruitment process Experience maintaining accurate recruitment records and activity in an Applicant Tracking System (ATS) A collaborative working style, including willingness to support team coordination and share market insight, risks and progress with the Talent Acquisition Lead The salary for this role is up to £45,000. Please note that we ask you to provide your expected salary as part of your application. This helps us understand how you view your experience against the role's scope. Why work with us? Ensera Design offers interesting and varied work combined with a supportive team culture to provide a stimulating environment where you will have the opportunity to develop and learn from others. We offer flexible working policies where working patterns are agreed with our line managers, taking into account the role, needs of the individual, and the team. We recognise that we are only as good as our people and we know how important it is to support our team. We offer: Performance related company wide bonus. Flexible hybrid working in line with our core hours (Mon-Thu, 9:30am-12:00pm & 2:00pm-4:00pm; Fri, 9:30am-12:00pm). Private healthcare for you and your family. Enhanced maternity and paternity leave. Salary exchange pension scheme. 25 days of annual leave, plus the option to purchase up to one working week and additional days for length of service. Access to our Employee Assistance Programme and digital wellbeing platform. Cycle to Work & Electric Vehicle Lease schemes. Death in service (x4 gross salary). Training and development opportunities, including dedicated learning days and regular knowledge sharing sessions. A free lunch the first Monday of every month alongside our company wide meeting. Free breakfast every Wednesday, and plenty of opportunities to socialise, including team organized activities, summer and Christmas parties, and more. About us We are based in an iconic Grade II listed building in the heart of Bristol. Our vibrant workspace houses state of the art labs, a design studio, usability suites, and collaborative meeting spaces. Nestled in a lively neighbourhood with independent shops, we're just a short walk from Park Street, the Harbourside, and St. Nick's Markets. We are proud of our values: Find a way: We work as one team, combining our knowledge and experience to unite around a shared goal. We trust each other and do what's needed to get things done and exceed expectations. Pull together: We believe anything is possible. When faced with challenges we take the initiative, using our creative spirit and determination to find bold solutions and deliver results that move us forward. Care: We act with integrity, take pride in our work, and support each other. We each play our part to make a positive impact for our customers, our colleagues, and our planet. Our diverse, multidisciplinary team spans research, design, human factors, engineering, prototyping, manufacturing, and beyond. Together, we deliver cutting edge solutions for clients ranging from global leaders to innovative start ups, with a particular focus on medical devices, drug delivery, orthopaedics, and diagnostics. Do we sound like a good match for you? If you'd like to discuss the role or would like to discuss any reasonable adjustments you may need to make your application, we'd love to hear from you. If you think you might be the right person for us but want an informal chat first then get in touch via . Please note the deadline for this vacancy is 24 April 2026 although we reserve the right to close the vacancy earlier if we have a high level of applications. We look forward to hearing from you! At Ensera Design we believe that designing for people means including all people, starting with the team behind the work. Our human centred design ethos is rooted in empathy, and our values - pull together, find a way, and care - guide us in building a team that reflects the diversity of the world we design for. We know that different perspectives lead to better ideas, stronger collaboration, and more meaningful outcomes. If you meet the skills and experience for this role, we welcome your application - whatever your background, identity, or path into design. What matters to us is that you share our belief in purposeful, people first design.
Apr 06, 2026
Full time
Ensera Design is a world-class user centred innovation and product development consultancy, specializing in the medical and consumer health sectors with offices in Bristol, Colorado and New Jersey. As part of Ensera, we collaborate globally with contract manufacturing facilities in Europe, the USA, and Asia. Ensera Design is entering a key phase of growth and is looking for two experienced Talent Partners to join our team on a 6-12 month fixed term contract. In this role, you'll be responsible for delivering end to end recruitment for a portfolio of technical and specialist roles, supporting Ensera Design's internal Talent team. The role focuses on hands on delivery at pace, proactive sourcing in niche markets, and strong candidate and stakeholder engagement. You'll work closely with hiring managers and the People Team to keep hiring moving, ensure a great candidate experience, and help reduce reliance on agencies through strong direct sourcing and pipeline building. About you You're an experienced recruitment or talent professional who enjoys hands on delivery and thrives in a fast paced environment with multiple priorities. You're confident recruiting for specialist and technical roles, comfortable working in niche markets, and enjoy building strong relationships with both candidates and hiring managers. You're organised, proactive, and collaborative - able to manage several roles at once while keeping stakeholders informed and maintaining a high quality, inclusive recruitment experience. Your skills and experience Whilst you do not need to meet all of these points, please ensure you meet the majority before applying: Proven experience delivering end to end recruitment across technical, specialist or niche roles Confidence managing multiple, non repeatable vacancies concurrently, including high priority or hard to fill roles Strong proactive sourcing capability (e.g., LinkedIn Recruiter and direct search techniques) and experience engaging candidates in niche technical markets Experience contributing to, or building, talent pipelines to support direct hiring and reduce agency reliance A clear focus on a professional, inclusive and timely candidate experience Strong stakeholder management skills, with the ability to partner effectively with hiring managers throughout the recruitment process Experience maintaining accurate recruitment records and activity in an Applicant Tracking System (ATS) A collaborative working style, including willingness to support team coordination and share market insight, risks and progress with the Talent Acquisition Lead The salary for this role is up to £45,000. Please note that we ask you to provide your expected salary as part of your application. This helps us understand how you view your experience against the role's scope. Why work with us? Ensera Design offers interesting and varied work combined with a supportive team culture to provide a stimulating environment where you will have the opportunity to develop and learn from others. We offer flexible working policies where working patterns are agreed with our line managers, taking into account the role, needs of the individual, and the team. We recognise that we are only as good as our people and we know how important it is to support our team. We offer: Performance related company wide bonus. Flexible hybrid working in line with our core hours (Mon-Thu, 9:30am-12:00pm & 2:00pm-4:00pm; Fri, 9:30am-12:00pm). Private healthcare for you and your family. Enhanced maternity and paternity leave. Salary exchange pension scheme. 25 days of annual leave, plus the option to purchase up to one working week and additional days for length of service. Access to our Employee Assistance Programme and digital wellbeing platform. Cycle to Work & Electric Vehicle Lease schemes. Death in service (x4 gross salary). Training and development opportunities, including dedicated learning days and regular knowledge sharing sessions. A free lunch the first Monday of every month alongside our company wide meeting. Free breakfast every Wednesday, and plenty of opportunities to socialise, including team organized activities, summer and Christmas parties, and more. About us We are based in an iconic Grade II listed building in the heart of Bristol. Our vibrant workspace houses state of the art labs, a design studio, usability suites, and collaborative meeting spaces. Nestled in a lively neighbourhood with independent shops, we're just a short walk from Park Street, the Harbourside, and St. Nick's Markets. We are proud of our values: Find a way: We work as one team, combining our knowledge and experience to unite around a shared goal. We trust each other and do what's needed to get things done and exceed expectations. Pull together: We believe anything is possible. When faced with challenges we take the initiative, using our creative spirit and determination to find bold solutions and deliver results that move us forward. Care: We act with integrity, take pride in our work, and support each other. We each play our part to make a positive impact for our customers, our colleagues, and our planet. Our diverse, multidisciplinary team spans research, design, human factors, engineering, prototyping, manufacturing, and beyond. Together, we deliver cutting edge solutions for clients ranging from global leaders to innovative start ups, with a particular focus on medical devices, drug delivery, orthopaedics, and diagnostics. Do we sound like a good match for you? If you'd like to discuss the role or would like to discuss any reasonable adjustments you may need to make your application, we'd love to hear from you. If you think you might be the right person for us but want an informal chat first then get in touch via . Please note the deadline for this vacancy is 24 April 2026 although we reserve the right to close the vacancy earlier if we have a high level of applications. We look forward to hearing from you! At Ensera Design we believe that designing for people means including all people, starting with the team behind the work. Our human centred design ethos is rooted in empathy, and our values - pull together, find a way, and care - guide us in building a team that reflects the diversity of the world we design for. We know that different perspectives lead to better ideas, stronger collaboration, and more meaningful outcomes. If you meet the skills and experience for this role, we welcome your application - whatever your background, identity, or path into design. What matters to us is that you share our belief in purposeful, people first design.
Laboratory Manager / Supervisor An exciting opportunity has become available for a Laboratory Supervisor / Manager. The laboratory functions cover QC, formulation and New product introductions (NPI). Essentially, you'll be supporting the delivery of high-quality analytical services to manufacturing and development teams. You'll be key in strengthening laboratory performance, improving efficiency, and driving continuous improvement across the business. Your Responsibilities include: Leading and developing a team analysts and technicians Managing the lab day to day Supporting investigations and troubleshooting Driving improvements in the Lab Acting as the interface between QC, manufacturing, and development teams This is an excellent development opportunity, offering autonomy within laboratory leadership and a varied a role covering analytical, QC and tech transfer. Located in Teesside, the site has parking on site and access via public transport. We look forward to receiving your application.
Apr 06, 2026
Full time
Laboratory Manager / Supervisor An exciting opportunity has become available for a Laboratory Supervisor / Manager. The laboratory functions cover QC, formulation and New product introductions (NPI). Essentially, you'll be supporting the delivery of high-quality analytical services to manufacturing and development teams. You'll be key in strengthening laboratory performance, improving efficiency, and driving continuous improvement across the business. Your Responsibilities include: Leading and developing a team analysts and technicians Managing the lab day to day Supporting investigations and troubleshooting Driving improvements in the Lab Acting as the interface between QC, manufacturing, and development teams This is an excellent development opportunity, offering autonomy within laboratory leadership and a varied a role covering analytical, QC and tech transfer. Located in Teesside, the site has parking on site and access via public transport. We look forward to receiving your application.
The Role At Charles Tyrwhitt our purpose is to "Make it easy for men to dress well" and we can't do that without our specialist teams. This time, we're on the lookout for a People Partner who will be responsible for delivering our People agenda in the DC & CC directorate. What you will be doing The primary purposes of the People Partner - DC & CC are to support our Milton Keynes location with all people related matters. This involves successfully overseeing any ER cases in a timely and professional manner, ensuring they are resolved in line with our policies and procedures whilst remaining pragmatic to the needs of the business. Key Responsibilities People Lead and initial point of contact for Distribution Centre & Contact Centre Leadership Teams for operational and strategic initiatives. Oversee all ER activities in the DC & CC ensuring processes are followed effectively and efficiently. Support the People Advisor and management teams with complex ER cases and measures to mitigate risk. (i.e. coaching managers on Conduct, Capability and Attendance). Champion BE-liefs in all interactions with the DC & CC and ensure that they are embedded throughout the business area. Support DC & CC leaders to develop Culture Amp engagement action plans, holding them to account for delivery of them, recognising the critical role Employee Engagement plays in delivering business success Oversee the end to end talent management process for the DC & CC, ensuring there are succession plans in place for key and critical roles. Work collaboratively with the Talent Acquisition team to ensure we recruit top talent across the business area in a timely manner. Collate and analyse monthly management information for DC & CC business area; identifying trends/root causes before working with Leadership Team to deliver appropriate actions to manage (i.e. Colleague turnover, absences, colleague engagement and people development) Work collaboratively with the L&D team and DC & CC Leadership Team to identify learning and development needs; supporting the design and deployment of development activities to drive productivity and performance. Oversee induction plans for all DC & CC colleagues and monitor probationary periods. Carry out and review exit survey data for the DC & CC, using this information to discuss and create action plans with stakeholders. Deliver the CT wide People Plan with responsibility for the design and implementation of the People Plan for the DC & CC alongside the Senior People Partner and People Director Support the wider People team to deliver corporate events and activities outside of your business area Carry out other ad-hoc tasks as required and instructed by the Senior People Partner What we are looking for How we do our work is important to us at CT and anyone who joins us will feel aligned with our 3 BE's: "BE the BOSS", "BE the CUSTOMER" and "BE the BEST". As a creative and entrepreneurial business, we believe that being together helps create a collaborative environment and is key to our success. Our Tyrwhitteers are the drivers of change, so we're looking for hard working people with a pro-active approach to their work. Required Skills and Experience Experience within a similar role within a warehouse or distribution centre environment Ability to communicate effectively and provide quality client services to internal/ external stakeholders Understanding of employment law and experience of practical application A capable and experience coach to client group Strong knowledge of Microsoft Office packages - Excel, Word and PowerPoint Good level of numeracy Efficient, organised and adaptable Quickly able to build effective relationships Ideally fully or partly CIPD qualified or qualified by experience What you can expect from us: Competitive salary and excellent bonus scheme An entrepreneurial environment where you'll be encouraged to try things and make changes to drive the business forward You'll have access to Staff Discount from your 1st day, not just at CT but also from The White Company! Our hybrid working policy means we work from the office 3-4 days per week (14 days onsite across a 4 week period, and Monday's are our set days in the office) We are proud to go about our business in the right way and partner with many charities and sustainability partners - 'giving something back' is an important part of our ethos At HQ we are serious about having fun. Our Christmas and summer parties are the stuff of legend and our CT Social Team ensure there is always something exciting to get involved in) Who we are Once upon a shirt, Nicholas Charles Tyrwhitt Wheeler (whilst studying Geography at Bristol University - we might add) had the notion that he could make a better shirt at better value than anyone else in the world! He believed that all men; no matter their shape or size, where they may be in the world or indeed their budget; should be able to own a Jermyn Street quality shirt. A proper shirt. A CT shirt. That was over 3 decades ago and whilst Charles Tyrwhitt (it rhymes with spirit by the way) is still famous for proper shirts, these days we are about so much more than collars and cuffs. Our purpose is to "make it easy for men to dress well". We take care of a chap's entire wardrobe, providing stylish solutions for every occasion. We make sure he gets what he wants, when and how he wants it. With a unique product offering delivered with exceptional customer service, Charles Tyrwhitt is a world-known, well-loved London-based brand with stores throughout the United Kingdom, France, and the United States. Our Global Head Office is in London Bridge, where our teams that support our online presence in North America, Canada, Europe and Australia are based. We have a small Manhattan office for our US Partnerships and US Retail support teams, and our Distribution Centre and Contact Centre are based in Milton Keynes. At Charles Tyrwhitt we believe in doing the right thing. That means making ourproducts properly and sustainably, making our business work for our people, our customers, and our suppliers and giving back to charity to support those in need. We're taking a good hard look at our social and environmental impact, and always looking for ways to be better. 'I am Proud and Free to be me!' When it comes to our people, we really do "Give a shirt". Tyrwhitteers (our people) are a diverse, passionate and entrepreneurial bunch. We enjoy a fun, engaging and rewarding culture, where everyone is empowered by our 3 BE-liefs which are; "BE the BOSS", "BE the CUSTOMER" and "BE the BEST".
Apr 06, 2026
Full time
The Role At Charles Tyrwhitt our purpose is to "Make it easy for men to dress well" and we can't do that without our specialist teams. This time, we're on the lookout for a People Partner who will be responsible for delivering our People agenda in the DC & CC directorate. What you will be doing The primary purposes of the People Partner - DC & CC are to support our Milton Keynes location with all people related matters. This involves successfully overseeing any ER cases in a timely and professional manner, ensuring they are resolved in line with our policies and procedures whilst remaining pragmatic to the needs of the business. Key Responsibilities People Lead and initial point of contact for Distribution Centre & Contact Centre Leadership Teams for operational and strategic initiatives. Oversee all ER activities in the DC & CC ensuring processes are followed effectively and efficiently. Support the People Advisor and management teams with complex ER cases and measures to mitigate risk. (i.e. coaching managers on Conduct, Capability and Attendance). Champion BE-liefs in all interactions with the DC & CC and ensure that they are embedded throughout the business area. Support DC & CC leaders to develop Culture Amp engagement action plans, holding them to account for delivery of them, recognising the critical role Employee Engagement plays in delivering business success Oversee the end to end talent management process for the DC & CC, ensuring there are succession plans in place for key and critical roles. Work collaboratively with the Talent Acquisition team to ensure we recruit top talent across the business area in a timely manner. Collate and analyse monthly management information for DC & CC business area; identifying trends/root causes before working with Leadership Team to deliver appropriate actions to manage (i.e. Colleague turnover, absences, colleague engagement and people development) Work collaboratively with the L&D team and DC & CC Leadership Team to identify learning and development needs; supporting the design and deployment of development activities to drive productivity and performance. Oversee induction plans for all DC & CC colleagues and monitor probationary periods. Carry out and review exit survey data for the DC & CC, using this information to discuss and create action plans with stakeholders. Deliver the CT wide People Plan with responsibility for the design and implementation of the People Plan for the DC & CC alongside the Senior People Partner and People Director Support the wider People team to deliver corporate events and activities outside of your business area Carry out other ad-hoc tasks as required and instructed by the Senior People Partner What we are looking for How we do our work is important to us at CT and anyone who joins us will feel aligned with our 3 BE's: "BE the BOSS", "BE the CUSTOMER" and "BE the BEST". As a creative and entrepreneurial business, we believe that being together helps create a collaborative environment and is key to our success. Our Tyrwhitteers are the drivers of change, so we're looking for hard working people with a pro-active approach to their work. Required Skills and Experience Experience within a similar role within a warehouse or distribution centre environment Ability to communicate effectively and provide quality client services to internal/ external stakeholders Understanding of employment law and experience of practical application A capable and experience coach to client group Strong knowledge of Microsoft Office packages - Excel, Word and PowerPoint Good level of numeracy Efficient, organised and adaptable Quickly able to build effective relationships Ideally fully or partly CIPD qualified or qualified by experience What you can expect from us: Competitive salary and excellent bonus scheme An entrepreneurial environment where you'll be encouraged to try things and make changes to drive the business forward You'll have access to Staff Discount from your 1st day, not just at CT but also from The White Company! Our hybrid working policy means we work from the office 3-4 days per week (14 days onsite across a 4 week period, and Monday's are our set days in the office) We are proud to go about our business in the right way and partner with many charities and sustainability partners - 'giving something back' is an important part of our ethos At HQ we are serious about having fun. Our Christmas and summer parties are the stuff of legend and our CT Social Team ensure there is always something exciting to get involved in) Who we are Once upon a shirt, Nicholas Charles Tyrwhitt Wheeler (whilst studying Geography at Bristol University - we might add) had the notion that he could make a better shirt at better value than anyone else in the world! He believed that all men; no matter their shape or size, where they may be in the world or indeed their budget; should be able to own a Jermyn Street quality shirt. A proper shirt. A CT shirt. That was over 3 decades ago and whilst Charles Tyrwhitt (it rhymes with spirit by the way) is still famous for proper shirts, these days we are about so much more than collars and cuffs. Our purpose is to "make it easy for men to dress well". We take care of a chap's entire wardrobe, providing stylish solutions for every occasion. We make sure he gets what he wants, when and how he wants it. With a unique product offering delivered with exceptional customer service, Charles Tyrwhitt is a world-known, well-loved London-based brand with stores throughout the United Kingdom, France, and the United States. Our Global Head Office is in London Bridge, where our teams that support our online presence in North America, Canada, Europe and Australia are based. We have a small Manhattan office for our US Partnerships and US Retail support teams, and our Distribution Centre and Contact Centre are based in Milton Keynes. At Charles Tyrwhitt we believe in doing the right thing. That means making ourproducts properly and sustainably, making our business work for our people, our customers, and our suppliers and giving back to charity to support those in need. We're taking a good hard look at our social and environmental impact, and always looking for ways to be better. 'I am Proud and Free to be me!' When it comes to our people, we really do "Give a shirt". Tyrwhitteers (our people) are a diverse, passionate and entrepreneurial bunch. We enjoy a fun, engaging and rewarding culture, where everyone is empowered by our 3 BE-liefs which are; "BE the BOSS", "BE the CUSTOMER" and "BE the BEST".
Travel Claims Manager Remote (UK based) Travel to Cardiff or Redhill as required £45,000 - £50,000 per annum + 10% performance based annual bonus 37.5 hours per week About the Role We're looking for an experienced Travel Claims Manager to lead the end to end delivery of our in house travel insurance claims operation. This is a senior operational role with real influence-responsible for driving customer experience, decision quality, SLA performance, and operational resilience across all claim types. Leading a fully remote claims workforce, you'll play a key role in ensuring fair, timely, and high quality outcomes for customers, while supporting operational growth, continuous improvement, and regulatory excellence. Occasional travel to our Cardiff or Redhill offices will be required for client meetings, stakeholder engagement, and training. What You'll Be Responsible For Operational Delivery & SLA Performance Own and lead the day to day performance of the travel claims operation. Manage workloads, backlogs, surge volumes, and prioritisation across multiple claim benefits and complexity levels. Ensure operational resilience during peak travel periods and incident driven events. Customer Experience Excellence Champion a customer first claims culture focused on empathy, clarity, and timely communication. Reduce avoidable customer contact by improving claim instructions, evidence requests, decision letters, and handler confidence. Ensure appropriate handling of vulnerable customers, including reasonable adjustments and clear escalation routes. Quality, Consistency & Fair Outcomes Own the operational quality framework to ensure consistent, defensible, and policy accurate decision making. Oversee audits, calibration sessions, coaching feedback loops, and quality improvement actions. Ensure claims files meet evidential and documentation standards suitable for complaints or regulatory review. People Leadership & Remote Workforce Management Lead, coach, and develop Team Leaders and supervisors managing remote claims handlers. Set clear expectations around performance, behaviours, and decision quality. Drive engagement, capability uplift, and retention through structured development and coaching. Complaints & Escalations Act as the senior escalation point for complex, sensitive, or high risk claims. Work closely with the complaints function to identify root causes and reduce complaint volumes. Support early intervention to prevent customer detriment. Management Information & Governance Own and interpret operational MI, including SLAs, quality scores, productivity, and trends. Use data to identify risk, inefficiency, or service gaps and deliver practical corrective actions. Provide regular insights and updates to senior leadership. Continuous Improvement & Growth Drive continuous improvement across workflows, SOPs, and claim pathways. Support operational growth with scalable, well governed processes and consistent training frameworks. Contribute to transformation initiatives such as system enhancements, automation, and new benefit rollouts. What We're Looking For Essential Proven leadership experience within travel insurance claims operations. Strong technical knowledge across a wide range of travel insurance claim benefits. Experience managing and developing remote teams, including performance, engagement, and quality. Demonstrated success improving customer experience, SLA performance, and claims quality. Confident decision maker with strong judgement and escalation management skills. Highly data literate, with the ability to turn MI into meaningful operational improvements. Desirable Experience supporting operational growth or scaling claims teams. Exposure to complaints handling, complex claims, or regulatory interactions. Experience contributing to transformation or change initiatives. Relevant insurance or claims qualifications, or evidence of continuous professional development. Why Join Us? Competitive salary with a 10% performance based annual bonus Fully remote working within the UK Opportunity to lead and shape a high impact claims operation Strong focus on quality, customer fairness, and professional standards Play a key role in operational improvement and future growth Apply today and take the next step in your career. IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.
Apr 06, 2026
Full time
Travel Claims Manager Remote (UK based) Travel to Cardiff or Redhill as required £45,000 - £50,000 per annum + 10% performance based annual bonus 37.5 hours per week About the Role We're looking for an experienced Travel Claims Manager to lead the end to end delivery of our in house travel insurance claims operation. This is a senior operational role with real influence-responsible for driving customer experience, decision quality, SLA performance, and operational resilience across all claim types. Leading a fully remote claims workforce, you'll play a key role in ensuring fair, timely, and high quality outcomes for customers, while supporting operational growth, continuous improvement, and regulatory excellence. Occasional travel to our Cardiff or Redhill offices will be required for client meetings, stakeholder engagement, and training. What You'll Be Responsible For Operational Delivery & SLA Performance Own and lead the day to day performance of the travel claims operation. Manage workloads, backlogs, surge volumes, and prioritisation across multiple claim benefits and complexity levels. Ensure operational resilience during peak travel periods and incident driven events. Customer Experience Excellence Champion a customer first claims culture focused on empathy, clarity, and timely communication. Reduce avoidable customer contact by improving claim instructions, evidence requests, decision letters, and handler confidence. Ensure appropriate handling of vulnerable customers, including reasonable adjustments and clear escalation routes. Quality, Consistency & Fair Outcomes Own the operational quality framework to ensure consistent, defensible, and policy accurate decision making. Oversee audits, calibration sessions, coaching feedback loops, and quality improvement actions. Ensure claims files meet evidential and documentation standards suitable for complaints or regulatory review. People Leadership & Remote Workforce Management Lead, coach, and develop Team Leaders and supervisors managing remote claims handlers. Set clear expectations around performance, behaviours, and decision quality. Drive engagement, capability uplift, and retention through structured development and coaching. Complaints & Escalations Act as the senior escalation point for complex, sensitive, or high risk claims. Work closely with the complaints function to identify root causes and reduce complaint volumes. Support early intervention to prevent customer detriment. Management Information & Governance Own and interpret operational MI, including SLAs, quality scores, productivity, and trends. Use data to identify risk, inefficiency, or service gaps and deliver practical corrective actions. Provide regular insights and updates to senior leadership. Continuous Improvement & Growth Drive continuous improvement across workflows, SOPs, and claim pathways. Support operational growth with scalable, well governed processes and consistent training frameworks. Contribute to transformation initiatives such as system enhancements, automation, and new benefit rollouts. What We're Looking For Essential Proven leadership experience within travel insurance claims operations. Strong technical knowledge across a wide range of travel insurance claim benefits. Experience managing and developing remote teams, including performance, engagement, and quality. Demonstrated success improving customer experience, SLA performance, and claims quality. Confident decision maker with strong judgement and escalation management skills. Highly data literate, with the ability to turn MI into meaningful operational improvements. Desirable Experience supporting operational growth or scaling claims teams. Exposure to complaints handling, complex claims, or regulatory interactions. Experience contributing to transformation or change initiatives. Relevant insurance or claims qualifications, or evidence of continuous professional development. Why Join Us? Competitive salary with a 10% performance based annual bonus Fully remote working within the UK Opportunity to lead and shape a high impact claims operation Strong focus on quality, customer fairness, and professional standards Play a key role in operational improvement and future growth Apply today and take the next step in your career. IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.
Welcome to Warner Bros. Discovery the stuff dreams are made of. Who We Are When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Your New Role Are you ready to bring the world's most iconic stories to life one product at a time? This role sits at the heart of turning Warner Bros. Discovery's iconic brands into must have toys, games, and promotional products. You'll play a key role in shaping physical products that capture the creativity and storytelling our brands are known for, from concept to shelf. You'll be partnering with a diverse portfolio of licensees, including LEGO, to deliver exciting products across multiple categories and territories. You'll own the day to day development process, managing creative licensing approvals across product, packaging and marketing, while ensuring everything meets WBD's brand standards and EMEA's legal, safety and regulatory requirements. If you love the intersection of creativity and commercial impact, and want to see your work come to life on shelves across the region we'd love to hear from you! Your Role Accountabilities Work closely with licensees and other Product Development Associates to produce fresh, compelling designs that meet business needs. Understand vision and trends related to toys, games and promotional products across all segments. Design balanced graphic elements (using colour, icon size and spatial relationships) appropriate for all age segments. Translate WBD's storytelling into effective design and product applications. Apply strong toy and packaging knowledge. Conduct trend research across illustration, graphics, product and cultural influences. Understand elements of product design, development and manufacturing. Collaborate with regional franchise teams, agents, global partners, commercial and legal teams. Maintain awareness of category strategies and work toward shared creative and commercial objectives. Qualifications & Experiences Solid experience in 3D product design and/or toy manufacturing Strong ability to clearly communicate and present creative vision and ideas. Technical knowledge of manufacturing processes and product construction. Awareness of competitive businesses and market trends. Strong skills across the Adobe Creative Suite. Additional computer skills including InDesign, Word, Excel and PowerPoint. Experience using AI tools for ideation, efficiency or workflow support. Licensing business model experience. Hybrid Working - This role is advertised as a Hybrid work model, that combines remote and in-office work, following our current company policy and to be agreed with your Line Manager. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement where this is essential to business needs and upon reasonable notice to you. How We Get Things Done This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.
Apr 06, 2026
Full time
Welcome to Warner Bros. Discovery the stuff dreams are made of. Who We Are When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Your New Role Are you ready to bring the world's most iconic stories to life one product at a time? This role sits at the heart of turning Warner Bros. Discovery's iconic brands into must have toys, games, and promotional products. You'll play a key role in shaping physical products that capture the creativity and storytelling our brands are known for, from concept to shelf. You'll be partnering with a diverse portfolio of licensees, including LEGO, to deliver exciting products across multiple categories and territories. You'll own the day to day development process, managing creative licensing approvals across product, packaging and marketing, while ensuring everything meets WBD's brand standards and EMEA's legal, safety and regulatory requirements. If you love the intersection of creativity and commercial impact, and want to see your work come to life on shelves across the region we'd love to hear from you! Your Role Accountabilities Work closely with licensees and other Product Development Associates to produce fresh, compelling designs that meet business needs. Understand vision and trends related to toys, games and promotional products across all segments. Design balanced graphic elements (using colour, icon size and spatial relationships) appropriate for all age segments. Translate WBD's storytelling into effective design and product applications. Apply strong toy and packaging knowledge. Conduct trend research across illustration, graphics, product and cultural influences. Understand elements of product design, development and manufacturing. Collaborate with regional franchise teams, agents, global partners, commercial and legal teams. Maintain awareness of category strategies and work toward shared creative and commercial objectives. Qualifications & Experiences Solid experience in 3D product design and/or toy manufacturing Strong ability to clearly communicate and present creative vision and ideas. Technical knowledge of manufacturing processes and product construction. Awareness of competitive businesses and market trends. Strong skills across the Adobe Creative Suite. Additional computer skills including InDesign, Word, Excel and PowerPoint. Experience using AI tools for ideation, efficiency or workflow support. Licensing business model experience. Hybrid Working - This role is advertised as a Hybrid work model, that combines remote and in-office work, following our current company policy and to be agreed with your Line Manager. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement where this is essential to business needs and upon reasonable notice to you. How We Get Things Done This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.
Commercial Manager - Wound Care Portfolio Hybrid (Herne Hill, 3 days in office) The salary up to £32,000 (DOE) plus generous uncapped commission and company benefits. As Commercial Manager for the Wound Care portfolio, you will play a key role in shaping, delivering and improving commercial activity across print, digital, events and medical education within this market. You will work in a fast-paced, specialist healthcare media environment where commercial awareness, audience insight, and collaboration are key, working across the Journal of Wound Care, the British Journal of Community Nursing, including the BJCN's quarterly Community Wound Care supplement, the BJN's quarterly Tissue Viability supplement, and our Wound Care Handbook platform. Wound Care is a core therapy area within MA Healthcare, delivering trusted content and education to clinicians across the UK and globally. Alongside established print and digital products, the portfolio includes high-profile UK and US events, with clear plans for further growth. This is a great role for someone who enjoys ownership, balancing priorities across print, digital, events and education, and is motivated by seeing their work drive growth in this market and make a real difference for healthcare professionals and patient care. As a Commercial Manager, you will: Own and deliver revenue across print, digital, events and medical education products. Manage and grow a portfolio of UK and international clients, maintaining a high standard of service. Identify and convert new business opportunities, clearly communicating the value of the portfolio. Work closely with the Associate Publisher on sales strategy, budgeting and growth opportunities. Build strong relationships with wound care organisations and associations to increase visibility. Collaborate with editorial, production and marketing teams to deliver campaigns on time. Contribute ideas for new products and services to support portfolio development. Plan and prioritise your work to meet targets and deadlines, with flexibility to travel across the UK. What we're looking for Must-haves: Experience in sales across publishing, media or events, with the ability to deliver against targets. Strong communication skills, able to build rapport and credibility with clients and stakeholders. Excellent organisation and time management, with the ability to manage multiple deadlines. Commercial awareness, with a proactive and tenacious approach to winning and growing business. Confidence working cross-functionally with editorial, marketing and production teams. Nice-to-haves: Experience in healthcare publishing or event sales. Account management experience, with a focus on growing existing relationships. Exposure to international clients or markets. An interest in medical education or healthcare sectors. If you do not meet every requirement but bring transferable skills, sound judgement and fresh thinking, we encourage you to apply. Why join Mark Allen Group? Be part of a specialist media business with strong, trusted brands and loyal professional audiences. Work in a hybrid environment that supports focus, collaboration and flexibility. Learn and grow through tailored development, mentoring and hands on experience. Contribute to work that informs, connects and supports industries that matter. Join a culture grounded in passion, creativity, fairness and long term thinking. How to apply Upload your application via our careers site. You may include a short video introduction if you wish (optional). References or recommendations can also be shared (optional). Right to Work: Applicants must have the right to live and work in the UK. We do not offer visa sponsorship. About Us For over 40 years, Mark Allen Group has built and grown specialist media brands that inform, connect and support professional communities. We operate across healthcare, education, agriculture, business, finance, travel retail, exhibitions and critical communications, combining trusted content, data, events and insight. We are a commercial media owner with a long term mindset, balancing strong legacy brands with innovation and evolution. Our people play a central role in shaping how our audiences engage with us today and how we grow for the future.
Apr 06, 2026
Full time
Commercial Manager - Wound Care Portfolio Hybrid (Herne Hill, 3 days in office) The salary up to £32,000 (DOE) plus generous uncapped commission and company benefits. As Commercial Manager for the Wound Care portfolio, you will play a key role in shaping, delivering and improving commercial activity across print, digital, events and medical education within this market. You will work in a fast-paced, specialist healthcare media environment where commercial awareness, audience insight, and collaboration are key, working across the Journal of Wound Care, the British Journal of Community Nursing, including the BJCN's quarterly Community Wound Care supplement, the BJN's quarterly Tissue Viability supplement, and our Wound Care Handbook platform. Wound Care is a core therapy area within MA Healthcare, delivering trusted content and education to clinicians across the UK and globally. Alongside established print and digital products, the portfolio includes high-profile UK and US events, with clear plans for further growth. This is a great role for someone who enjoys ownership, balancing priorities across print, digital, events and education, and is motivated by seeing their work drive growth in this market and make a real difference for healthcare professionals and patient care. As a Commercial Manager, you will: Own and deliver revenue across print, digital, events and medical education products. Manage and grow a portfolio of UK and international clients, maintaining a high standard of service. Identify and convert new business opportunities, clearly communicating the value of the portfolio. Work closely with the Associate Publisher on sales strategy, budgeting and growth opportunities. Build strong relationships with wound care organisations and associations to increase visibility. Collaborate with editorial, production and marketing teams to deliver campaigns on time. Contribute ideas for new products and services to support portfolio development. Plan and prioritise your work to meet targets and deadlines, with flexibility to travel across the UK. What we're looking for Must-haves: Experience in sales across publishing, media or events, with the ability to deliver against targets. Strong communication skills, able to build rapport and credibility with clients and stakeholders. Excellent organisation and time management, with the ability to manage multiple deadlines. Commercial awareness, with a proactive and tenacious approach to winning and growing business. Confidence working cross-functionally with editorial, marketing and production teams. Nice-to-haves: Experience in healthcare publishing or event sales. Account management experience, with a focus on growing existing relationships. Exposure to international clients or markets. An interest in medical education or healthcare sectors. If you do not meet every requirement but bring transferable skills, sound judgement and fresh thinking, we encourage you to apply. Why join Mark Allen Group? Be part of a specialist media business with strong, trusted brands and loyal professional audiences. Work in a hybrid environment that supports focus, collaboration and flexibility. Learn and grow through tailored development, mentoring and hands on experience. Contribute to work that informs, connects and supports industries that matter. Join a culture grounded in passion, creativity, fairness and long term thinking. How to apply Upload your application via our careers site. You may include a short video introduction if you wish (optional). References or recommendations can also be shared (optional). Right to Work: Applicants must have the right to live and work in the UK. We do not offer visa sponsorship. About Us For over 40 years, Mark Allen Group has built and grown specialist media brands that inform, connect and support professional communities. We operate across healthcare, education, agriculture, business, finance, travel retail, exhibitions and critical communications, combining trusted content, data, events and insight. We are a commercial media owner with a long term mindset, balancing strong legacy brands with innovation and evolution. Our people play a central role in shaping how our audiences engage with us today and how we grow for the future.
Commercial Pricing Manager - Promotions & Markdowns Salary: Competitive Plus Benefits Location: London Store Support Centre and Home, London, EC1M 6HA Contract type: Permanent Business area: Food Commercial Closing date: 12 April 2026 Requisition ID: We'd all like amazing work to do, and real work-life balance. That's waiting for you at Sainsbury's. Here, everything in our stores starts out in Food Commercial. Whether it's the product, proposition, packaging or price, or the fact that something tastes great, our team is responsible for all food items available in store, digitally and on demand. You'll discover it's incredibly fast-paced. People here are in it together and not afraid to take risks. They're enthusiastic too, and their amazing leadership team is right behind them. The knowledge and experience you gain here could set you up for career moves, anywhere else in the business. So, if you're passionate about food and just as hungry to learn, you'll fit in perfectly. Joining Sainsbury's as the Commercial Pricing Manager - Promotions & Markdowns presents a unique opportunity to be at the forefront of a transformational period within the Commercial division, where you will have a significant impact on shaping the pricing capabilities and execution of the organisation. With the upcoming deployment of new technology and the ability to leverage expert analytical insights, this role offers the chance to unlock substantial cost-saving opportunities and drive innovation in pricing strategies. Working collaboratively with cross-functional teams and being a key influencer in decision-making processes, you will play a pivotal role in optimising promotions, markdowns, and clearance activities, ultimately contributing to the continued success and growth of Sainsbury's. What you'll do As the Commercial Pricing Manager - Promotions & Markdowns, you will define and embed the strategic approach to markdown pricing as we deploy our new commercial pricing system from pilot onwards. You'll set the commercial parameters and guardrails that underpin markdown activity, ensuring decisions are scalable, commercially robust and aligned to customer and profit outcomes. You'll translate existing markdown rulesets from legacy systems into the new platform where they already exist, while defining new, commercially led parameters for categories without formal rulesets, such as Fresh Foods. You'll own the ongoing input, maintenance and evolution of these parameters within the system, adapting them as trading conditions and strategy change. You'll establish clear KPIs to measure markdown performance, define test scenarios to validate rules and assumptions, and review post event performance to identify optimisation opportunities and inform future trials. You'll also support key markdown events requiring bespoke rulesets, and shape recommendations on the balance between centralised and buyer led pricing, helping define the right operating model for today and the future. Who you are You are a commercially led pricing professional with a strong background in retail or a closely related commercial environment, ideally within the UK grocery sector. You bring deep understanding of how pricing, promotions and markdown decisions drive customer, volume and profit outcomes, and you are comfortable making judgement calls, setting guardrails and taking ownership for commercial performance rather than operating as a pure analyst. You combine strong commercial acumen with analytical capability, using data, pricing algorithms and performance insight to challenge assumptions and translate complexity into clear, decisive action. You are able to work with complex data sources and tools to inform decisions, but your strength lies in shaping strategy, influencing stakeholders and driving outcomes. With a collaborative mindset and strong business judgement, you are well equipped to operate in a fast moving retail environment, influence senior partners and help build a more centralised, strategic pricing capability over time Strong commercial judgement and decision making capability, with experience balancing and optimising volume, profit and other commercial metrics, and taking ownership for driving commercial outcomes (not just producing insight). Proven analytical capability, with the ability to interpret, diagnose and work with complex data to inform and drive clear commercial outcomes Experience in pricing, promotions, markdowns or a closely related commercial environment, providing market and customer context for commercial decisions. Proven ability to own and improve end to end commercial processes, including setting commercial guardrails, ops models, defining frameworks and driving continuous improvement through system or process change. Strong stakeholder engagement and communication skills, able to translate analysis into action and influence commercial decision making across teams Candidates are expected to bring experience in at least two of the following three areas: commercial judgement, analytical capability, and retail/market experience. We are committed to being a truly inclusive retailer so you'll be welcomed whoever you are and wherever you work. Around here, there's always the chance to try something new - whether that's as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we'll also offer you an amazing range of benefits. Here are some of them: Starting off with colleague discount, you'll be able to save 10% on your shopping online and instore at Sainsbury's, Argos, TU and Habitat, and we regularly increase the discount to 15% at points during the year. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance related bonus of up to 20% of salary, depending on how we perform. Your wellbeing is important to us too. You'll receive an annual holiday allowance, and you can buy up to an additional week's holiday, and we provide private healthcare. We also offer other benefits that will help your money go further such as season ticket loans, interest free car loan of up to £10k, cycle to work scheme, health cash plans, salary advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an Employee Assistance Programme. Moments that matter are as important to us as they are to you which is why we give up to 26 weeks' pay for maternity or adoption leave and up to 4 weeks' pay for paternity leave. Please see for a range of our benefits (note, length of service and eligibility criteria may apply).
Apr 06, 2026
Full time
Commercial Pricing Manager - Promotions & Markdowns Salary: Competitive Plus Benefits Location: London Store Support Centre and Home, London, EC1M 6HA Contract type: Permanent Business area: Food Commercial Closing date: 12 April 2026 Requisition ID: We'd all like amazing work to do, and real work-life balance. That's waiting for you at Sainsbury's. Here, everything in our stores starts out in Food Commercial. Whether it's the product, proposition, packaging or price, or the fact that something tastes great, our team is responsible for all food items available in store, digitally and on demand. You'll discover it's incredibly fast-paced. People here are in it together and not afraid to take risks. They're enthusiastic too, and their amazing leadership team is right behind them. The knowledge and experience you gain here could set you up for career moves, anywhere else in the business. So, if you're passionate about food and just as hungry to learn, you'll fit in perfectly. Joining Sainsbury's as the Commercial Pricing Manager - Promotions & Markdowns presents a unique opportunity to be at the forefront of a transformational period within the Commercial division, where you will have a significant impact on shaping the pricing capabilities and execution of the organisation. With the upcoming deployment of new technology and the ability to leverage expert analytical insights, this role offers the chance to unlock substantial cost-saving opportunities and drive innovation in pricing strategies. Working collaboratively with cross-functional teams and being a key influencer in decision-making processes, you will play a pivotal role in optimising promotions, markdowns, and clearance activities, ultimately contributing to the continued success and growth of Sainsbury's. What you'll do As the Commercial Pricing Manager - Promotions & Markdowns, you will define and embed the strategic approach to markdown pricing as we deploy our new commercial pricing system from pilot onwards. You'll set the commercial parameters and guardrails that underpin markdown activity, ensuring decisions are scalable, commercially robust and aligned to customer and profit outcomes. You'll translate existing markdown rulesets from legacy systems into the new platform where they already exist, while defining new, commercially led parameters for categories without formal rulesets, such as Fresh Foods. You'll own the ongoing input, maintenance and evolution of these parameters within the system, adapting them as trading conditions and strategy change. You'll establish clear KPIs to measure markdown performance, define test scenarios to validate rules and assumptions, and review post event performance to identify optimisation opportunities and inform future trials. You'll also support key markdown events requiring bespoke rulesets, and shape recommendations on the balance between centralised and buyer led pricing, helping define the right operating model for today and the future. Who you are You are a commercially led pricing professional with a strong background in retail or a closely related commercial environment, ideally within the UK grocery sector. You bring deep understanding of how pricing, promotions and markdown decisions drive customer, volume and profit outcomes, and you are comfortable making judgement calls, setting guardrails and taking ownership for commercial performance rather than operating as a pure analyst. You combine strong commercial acumen with analytical capability, using data, pricing algorithms and performance insight to challenge assumptions and translate complexity into clear, decisive action. You are able to work with complex data sources and tools to inform decisions, but your strength lies in shaping strategy, influencing stakeholders and driving outcomes. With a collaborative mindset and strong business judgement, you are well equipped to operate in a fast moving retail environment, influence senior partners and help build a more centralised, strategic pricing capability over time Strong commercial judgement and decision making capability, with experience balancing and optimising volume, profit and other commercial metrics, and taking ownership for driving commercial outcomes (not just producing insight). Proven analytical capability, with the ability to interpret, diagnose and work with complex data to inform and drive clear commercial outcomes Experience in pricing, promotions, markdowns or a closely related commercial environment, providing market and customer context for commercial decisions. Proven ability to own and improve end to end commercial processes, including setting commercial guardrails, ops models, defining frameworks and driving continuous improvement through system or process change. Strong stakeholder engagement and communication skills, able to translate analysis into action and influence commercial decision making across teams Candidates are expected to bring experience in at least two of the following three areas: commercial judgement, analytical capability, and retail/market experience. We are committed to being a truly inclusive retailer so you'll be welcomed whoever you are and wherever you work. Around here, there's always the chance to try something new - whether that's as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we'll also offer you an amazing range of benefits. Here are some of them: Starting off with colleague discount, you'll be able to save 10% on your shopping online and instore at Sainsbury's, Argos, TU and Habitat, and we regularly increase the discount to 15% at points during the year. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance related bonus of up to 20% of salary, depending on how we perform. Your wellbeing is important to us too. You'll receive an annual holiday allowance, and you can buy up to an additional week's holiday, and we provide private healthcare. We also offer other benefits that will help your money go further such as season ticket loans, interest free car loan of up to £10k, cycle to work scheme, health cash plans, salary advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an Employee Assistance Programme. Moments that matter are as important to us as they are to you which is why we give up to 26 weeks' pay for maternity or adoption leave and up to 4 weeks' pay for paternity leave. Please see for a range of our benefits (note, length of service and eligibility criteria may apply).
About Us We are DEWYNTERS, the leading integrated advertising agency for live entertainment. Across the worlds of theatre, immersive, festivals and exhibitions, our unique blend of creativity, insights and commercial expertise delivers best-in-class campaigns that place our clients at the centre of attention and keep them there. Our clients include Disney Theatrical Productions, The Royal Shakespeare Company, The Book of Mormon, and Moulin Rouge! The Musical, Hyde Park Winter Wonderland and Elvis Evolution. We're passionate about theatre and live entertainment. Our team is driven by a shared commitment to creativity, collaboration and results. We craft attention-grabbing, award-winning campaigns that make an impact in the ever-changing world of entertainment. As part of our team, you will be immersed in a culture that values ambition, curiosity, and kindness. About the role As Production Executive, you will support our Production Manager and become a key player in delivering our client's out-of-home campaigns, Agency Signage, Front of House, and Newsprint adverts. This is a lively, fast-paced role where your organisational skills and attention to detail will really shine. You'll manage schedules, build in smart planning buffers, and keep workflows running smoothly, all whilst being fully supported by a brilliant team who understand the juggle. What We're Looking For This role is perfect for someone excited to contribute to a creative environment, ideally with previous production project management or marketing experience. You'll work collaboratively across Account Management, Media, and the Studio teams, helping deliver high-quality print collateral that meets our clients' goals while maintaining strong relationships with suppliers, media owners and internal departments. Understanding media formats, timing estimates, and studio workflows will help you keep everything moving smoothly. You'll be self-motivated with a knack for spotting ways to enhance processes and improve efficiency. Working alongside a supportive and collaborative team, you'll bring fresh ideas to the table and help us continually evolve how we work. As part of the Production team, you'll contribute to Dewynters' competitive buying power in a fast-changing market and help cultivate the inclusive, welcoming spirit that defines our agency culture. You will provide support to the Production Manager. Your responsibilities include: Project Management Ensure artwork and installation timings are accurately calculated and adhered to, recognising the importance of meeting deadlines, especially due to the public-facing nature of our work. Perform general administrative tasks as required for the campaign to be a success, including taking meeting notes, and setting up project workflow systems for projects. Adept at handling multiple projects simultaneously, ensuring all aspects of production are executed efficiently and aligned with project timelines. Administration Strong timekeeping skills due to the work you are assisting with being public-facing. Coordinate and manage the flow of OOH proofs between printing, Account Manager and the Design Team ensuring timely delivery and adhering to project deadlines. Monitor the approval process for proofs and notify the team once approvals are received, ensuring a smooth process, minimising delays. Update and maintain OOH and ad list system. Handle various administrative tasks including documentation, record keeping, and preparing reports to track project progress and performance. Manage and work with various artwork file formats, including JPEG, PNG, PDF, EPS and AI, ensuring that all files are properly prepared for digital use. Relationships Have a proactive role in team communication, sharing project information with all levels of the business and external stakeholders. Build strong relationships with suppliers and media owners. Communicate effectively and professionally with colleagues, third parties and anyone who engages with Dewynters. Foster positive relationships across the agency, with some of your core relationships being across Account Management, Media, Social, and the Studio. Your Skills/Qualifications Have previous experience in production or similar role within marketing or a creative agency. Have strong attention to detail and a proactive approach to problem-solving. Currently use Notion to manage the OOH database. Experience of project management tools beneficial. Have strong organisational and time management skills with the ability to work on multiple projects at any one time. Have excellent communication skills. Proficiency in Microsoft Office Suite. Have the ability to work well under pressure and meet tight deadlines. Knowledge of design software. 25 days holiday Flexible / Hybrid working Company pension scheme Medicash Cognitive Behavioural Therapy Ability to purchase additional annual leave Life Assurance Income Protection Season ticket Loan Cycle2Work Scheme Complimentary theatre/entertainment tickets
Apr 06, 2026
Full time
About Us We are DEWYNTERS, the leading integrated advertising agency for live entertainment. Across the worlds of theatre, immersive, festivals and exhibitions, our unique blend of creativity, insights and commercial expertise delivers best-in-class campaigns that place our clients at the centre of attention and keep them there. Our clients include Disney Theatrical Productions, The Royal Shakespeare Company, The Book of Mormon, and Moulin Rouge! The Musical, Hyde Park Winter Wonderland and Elvis Evolution. We're passionate about theatre and live entertainment. Our team is driven by a shared commitment to creativity, collaboration and results. We craft attention-grabbing, award-winning campaigns that make an impact in the ever-changing world of entertainment. As part of our team, you will be immersed in a culture that values ambition, curiosity, and kindness. About the role As Production Executive, you will support our Production Manager and become a key player in delivering our client's out-of-home campaigns, Agency Signage, Front of House, and Newsprint adverts. This is a lively, fast-paced role where your organisational skills and attention to detail will really shine. You'll manage schedules, build in smart planning buffers, and keep workflows running smoothly, all whilst being fully supported by a brilliant team who understand the juggle. What We're Looking For This role is perfect for someone excited to contribute to a creative environment, ideally with previous production project management or marketing experience. You'll work collaboratively across Account Management, Media, and the Studio teams, helping deliver high-quality print collateral that meets our clients' goals while maintaining strong relationships with suppliers, media owners and internal departments. Understanding media formats, timing estimates, and studio workflows will help you keep everything moving smoothly. You'll be self-motivated with a knack for spotting ways to enhance processes and improve efficiency. Working alongside a supportive and collaborative team, you'll bring fresh ideas to the table and help us continually evolve how we work. As part of the Production team, you'll contribute to Dewynters' competitive buying power in a fast-changing market and help cultivate the inclusive, welcoming spirit that defines our agency culture. You will provide support to the Production Manager. Your responsibilities include: Project Management Ensure artwork and installation timings are accurately calculated and adhered to, recognising the importance of meeting deadlines, especially due to the public-facing nature of our work. Perform general administrative tasks as required for the campaign to be a success, including taking meeting notes, and setting up project workflow systems for projects. Adept at handling multiple projects simultaneously, ensuring all aspects of production are executed efficiently and aligned with project timelines. Administration Strong timekeeping skills due to the work you are assisting with being public-facing. Coordinate and manage the flow of OOH proofs between printing, Account Manager and the Design Team ensuring timely delivery and adhering to project deadlines. Monitor the approval process for proofs and notify the team once approvals are received, ensuring a smooth process, minimising delays. Update and maintain OOH and ad list system. Handle various administrative tasks including documentation, record keeping, and preparing reports to track project progress and performance. Manage and work with various artwork file formats, including JPEG, PNG, PDF, EPS and AI, ensuring that all files are properly prepared for digital use. Relationships Have a proactive role in team communication, sharing project information with all levels of the business and external stakeholders. Build strong relationships with suppliers and media owners. Communicate effectively and professionally with colleagues, third parties and anyone who engages with Dewynters. Foster positive relationships across the agency, with some of your core relationships being across Account Management, Media, Social, and the Studio. Your Skills/Qualifications Have previous experience in production or similar role within marketing or a creative agency. Have strong attention to detail and a proactive approach to problem-solving. Currently use Notion to manage the OOH database. Experience of project management tools beneficial. Have strong organisational and time management skills with the ability to work on multiple projects at any one time. Have excellent communication skills. Proficiency in Microsoft Office Suite. Have the ability to work well under pressure and meet tight deadlines. Knowledge of design software. 25 days holiday Flexible / Hybrid working Company pension scheme Medicash Cognitive Behavioural Therapy Ability to purchase additional annual leave Life Assurance Income Protection Season ticket Loan Cycle2Work Scheme Complimentary theatre/entertainment tickets
Mersey and West Lancashire Teaching Hospitals NHS Trust Appointments/Call Centre Officer The closing date is 09 April 2026 An exciting and challenging opportunity has become available for an Appointments / Call Centre Officer within Patient Booking Services. The post holder will be responsible for providing clerical and administrative support to the department. You will work closely with a wide range of staff across the Organisation, including other hospitals, GP services and mainly, our patients. Previous applicants need not apply Main duties of the job To co-ordinate the booking of outpatient appointments for Medical/Surgical specialties across MWL Teaching Hospital NHS Trust. To schedule appointments ensuring that an efficient, timely and patient focussed service is provided and the clinical needs of patients are met in accordance with the current operating framework and the NHS constitution The Appointments Department provides an operational service for MWL NHS Trust and other external Trusts. The Appointments department co-ordinates the outpatient appointment bookings for all specialties. This data is captured on a variety of computerised systems. About us Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites. We strongly believe that the communities we serve should all have access to Five Star Patient Care. Our Services Acute Care Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites. Primary Care Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital. Community Services Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre. Specialist Regional Services We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales. Achievements: Rated Outstanding by CQC Inspection August 2018 Top 100 places to work in the NHS (NHS Employers & Health Service Journal) National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme Job responsibilities KEY DUTIES Enter tertiary referral letter details accurately onto the Patient Administration System (PAS) on a daily basis adhering to the timescales within the Trust Patient Access Policy and ensuring the outpatient entry is attached to the correct 18 week pathway with appropriate referral/pathway/referral source code. To deal with pending elective appointments and cancellations, liaising with all relevant staff (including Consultants, Outpatient Managers, Directorate Managers and clinical support staff). Escalating any issues/breaches to the Team Leader/Administration Services Co-ordinator. Meet/liaise with Consultants on a regular basis in order to manage outpatient clinics lists effectively whilst working within the Department of Health guidelines. Be responsible for the updating and accuracy on electronic systems. Independently compile clinic status lists 6 weeks in advance, taking into account the composition of lists to include, clinical urgency, diagnostic investigations, therapeutic investigations, complex procedures and 18 week referral to treatment target. Inputting information on to PAS and NHS e-referral. Liaise with Team Leader/Outpatient Manager and/or Directorate Managers to ensure clinic sessions are utilised when Consultants are on leave. If Consultants are on annual leave/professional leave ensure that Registrar/Staff Grade cover is in place prior to booking patients into clinic session. Book appointments using the PAS/NHS e-referral system and identify the type of outpatient appointment required. Obtain relevant reports/ information and request HRS/case notes. Update clinic of list changes due to cancellations/alterations. Frequently negotiate with nursing staff to provide additional outpatient clinics. Update the PAS system and NHS e-referral with all information following patient referral triage with all special requirements. To ensure management of all clinic requests/reductions/cancellations/clinic changes/patient requests are managed within sostenuto independently Order interpreters for patients attending outpatient clinics by e-mail. To arrange patient appointments by telephone/letter ensuring that patients are offered choice of date with reasonable notice in accordance with the current operating framework and the NHS constitution. Order all necessary equipment for appointments via Outpatient Managers by e-mail. Responsible for informing the Radiology/Cardio-Respiratory Department of additional clinics arranged. Take into account daily cancellations and alterations, contacting patients by telephone explaining in a polite and courteous manner reasons for cancellation. To follow the correct procedures and processes for all cancelled appointments and DNAs to ensure dates are re-booked and/or removed according to the Trust Patient Access Policy, escalating any issues. Manage Netcall reminder report ensuring outpatient slots are backfilled maximising outpatient capacity. Advise patients of all available options with empathy and discretion particularly when dealing with aggrieved patients regarding outpatient waiting list enquires. Significant conversations including outcomes are to be recorded on PAS. Monitor and maintain the Patient Target Lists (PTL) for each speciality and individual Consultants, including the maintenance of the RTT and liaise with Directorate Managers on a regular basis. Monthly validation of 18 week (PTL) for each speciality to maintain 18 weeks, ensure patient availability and/or still require appointment. Monitor and maintain the Outpatient waiting list reports for individual specialities ensuring that all patients are booked in accordance with Multi-Disciplinary Team guidelines and Department of Health guidelines. Book linked appointments foe ENT and Ophthalmology prior to appointment date. Complete data checks on computerised systems (PAS, NHS e-referral, EDMS) amending any changes e.g. appointment procedures, patient details, patient/hospital cancellations or time changes due to allergy risks etc. Complete Netcall cancellation report, slot availability report within ers, sostenuto, net account on a daily basis. ASI report managed independently within DOH guidelines for Paper Switch Off Compliance Management of pas admin reports, clinic changes/amendments for all specialty clinics and directorates Set up and amendments of clinic schedules on PAS system Training/mentoring of staff on all roles within the Appointments Department To ensure that all two-week rule referrals/upgrades are managed independently within DOH guidelines on PAS and NHS e-referral system. To ensure all case notes are requested and available for appointments in line with local standards and protocols. Ensure that any documentation in relation to the patient is sent to the Health Records Department to be scanned onto EDMS (Electronic Document Management System). To file all correspondence and documents, as required, thereby maintaining an effective filing system. Organise and order stationary items as appropriate. Deal appropriately with concerns from staff in line with Trust policy. To provide cover for colleagues during periods of annual leave and sickness. Mentor and train relevant staff as required by the Team Leaders or Administrative Services Co-ordinator. Participate in call centre rotation. Liaise with other hospitals both NHS and private, GPs, secretarial, clerical, wards, and cancer services. Following PTL meeting, complete actions for individual specialities and update capacity for Directorate Managers. To work in a flexible manner in accordance with the Trust policy. Any other duties required by Line Manager. Person Specification Qualifications Educated to GCSE level and/or equivalent qualification and/or equivalent experience NVQ Level 2 in Business Administration and working towards Level 3 and/or equivalent knowledge through formal training and/or experience Knowledge & Experience Call Centre experience Excellent IT skills with knowledge and experience of Microsoft office products Previous clerical experience Previous NHS experience Knowledge of medical terminology Experience of mentoring and training staff Skills Word Processing Skills Self-motivated and able to work with limited supervision Ability to use own initiative and respond to new challenges Ability to manage/prioritise own workload Ability to accurately maintain computerise and manual systems Ability to work as part of a team Ability to mentor and train staff Excellent interpersonal skills . click apply for full job details
Apr 06, 2026
Full time
Mersey and West Lancashire Teaching Hospitals NHS Trust Appointments/Call Centre Officer The closing date is 09 April 2026 An exciting and challenging opportunity has become available for an Appointments / Call Centre Officer within Patient Booking Services. The post holder will be responsible for providing clerical and administrative support to the department. You will work closely with a wide range of staff across the Organisation, including other hospitals, GP services and mainly, our patients. Previous applicants need not apply Main duties of the job To co-ordinate the booking of outpatient appointments for Medical/Surgical specialties across MWL Teaching Hospital NHS Trust. To schedule appointments ensuring that an efficient, timely and patient focussed service is provided and the clinical needs of patients are met in accordance with the current operating framework and the NHS constitution The Appointments Department provides an operational service for MWL NHS Trust and other external Trusts. The Appointments department co-ordinates the outpatient appointment bookings for all specialties. This data is captured on a variety of computerised systems. About us Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites. We strongly believe that the communities we serve should all have access to Five Star Patient Care. Our Services Acute Care Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites. Primary Care Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital. Community Services Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre. Specialist Regional Services We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales. Achievements: Rated Outstanding by CQC Inspection August 2018 Top 100 places to work in the NHS (NHS Employers & Health Service Journal) National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme Job responsibilities KEY DUTIES Enter tertiary referral letter details accurately onto the Patient Administration System (PAS) on a daily basis adhering to the timescales within the Trust Patient Access Policy and ensuring the outpatient entry is attached to the correct 18 week pathway with appropriate referral/pathway/referral source code. To deal with pending elective appointments and cancellations, liaising with all relevant staff (including Consultants, Outpatient Managers, Directorate Managers and clinical support staff). Escalating any issues/breaches to the Team Leader/Administration Services Co-ordinator. Meet/liaise with Consultants on a regular basis in order to manage outpatient clinics lists effectively whilst working within the Department of Health guidelines. Be responsible for the updating and accuracy on electronic systems. Independently compile clinic status lists 6 weeks in advance, taking into account the composition of lists to include, clinical urgency, diagnostic investigations, therapeutic investigations, complex procedures and 18 week referral to treatment target. Inputting information on to PAS and NHS e-referral. Liaise with Team Leader/Outpatient Manager and/or Directorate Managers to ensure clinic sessions are utilised when Consultants are on leave. If Consultants are on annual leave/professional leave ensure that Registrar/Staff Grade cover is in place prior to booking patients into clinic session. Book appointments using the PAS/NHS e-referral system and identify the type of outpatient appointment required. Obtain relevant reports/ information and request HRS/case notes. Update clinic of list changes due to cancellations/alterations. Frequently negotiate with nursing staff to provide additional outpatient clinics. Update the PAS system and NHS e-referral with all information following patient referral triage with all special requirements. To ensure management of all clinic requests/reductions/cancellations/clinic changes/patient requests are managed within sostenuto independently Order interpreters for patients attending outpatient clinics by e-mail. To arrange patient appointments by telephone/letter ensuring that patients are offered choice of date with reasonable notice in accordance with the current operating framework and the NHS constitution. Order all necessary equipment for appointments via Outpatient Managers by e-mail. Responsible for informing the Radiology/Cardio-Respiratory Department of additional clinics arranged. Take into account daily cancellations and alterations, contacting patients by telephone explaining in a polite and courteous manner reasons for cancellation. To follow the correct procedures and processes for all cancelled appointments and DNAs to ensure dates are re-booked and/or removed according to the Trust Patient Access Policy, escalating any issues. Manage Netcall reminder report ensuring outpatient slots are backfilled maximising outpatient capacity. Advise patients of all available options with empathy and discretion particularly when dealing with aggrieved patients regarding outpatient waiting list enquires. Significant conversations including outcomes are to be recorded on PAS. Monitor and maintain the Patient Target Lists (PTL) for each speciality and individual Consultants, including the maintenance of the RTT and liaise with Directorate Managers on a regular basis. Monthly validation of 18 week (PTL) for each speciality to maintain 18 weeks, ensure patient availability and/or still require appointment. Monitor and maintain the Outpatient waiting list reports for individual specialities ensuring that all patients are booked in accordance with Multi-Disciplinary Team guidelines and Department of Health guidelines. Book linked appointments foe ENT and Ophthalmology prior to appointment date. Complete data checks on computerised systems (PAS, NHS e-referral, EDMS) amending any changes e.g. appointment procedures, patient details, patient/hospital cancellations or time changes due to allergy risks etc. Complete Netcall cancellation report, slot availability report within ers, sostenuto, net account on a daily basis. ASI report managed independently within DOH guidelines for Paper Switch Off Compliance Management of pas admin reports, clinic changes/amendments for all specialty clinics and directorates Set up and amendments of clinic schedules on PAS system Training/mentoring of staff on all roles within the Appointments Department To ensure that all two-week rule referrals/upgrades are managed independently within DOH guidelines on PAS and NHS e-referral system. To ensure all case notes are requested and available for appointments in line with local standards and protocols. Ensure that any documentation in relation to the patient is sent to the Health Records Department to be scanned onto EDMS (Electronic Document Management System). To file all correspondence and documents, as required, thereby maintaining an effective filing system. Organise and order stationary items as appropriate. Deal appropriately with concerns from staff in line with Trust policy. To provide cover for colleagues during periods of annual leave and sickness. Mentor and train relevant staff as required by the Team Leaders or Administrative Services Co-ordinator. Participate in call centre rotation. Liaise with other hospitals both NHS and private, GPs, secretarial, clerical, wards, and cancer services. Following PTL meeting, complete actions for individual specialities and update capacity for Directorate Managers. To work in a flexible manner in accordance with the Trust policy. Any other duties required by Line Manager. Person Specification Qualifications Educated to GCSE level and/or equivalent qualification and/or equivalent experience NVQ Level 2 in Business Administration and working towards Level 3 and/or equivalent knowledge through formal training and/or experience Knowledge & Experience Call Centre experience Excellent IT skills with knowledge and experience of Microsoft office products Previous clerical experience Previous NHS experience Knowledge of medical terminology Experience of mentoring and training staff Skills Word Processing Skills Self-motivated and able to work with limited supervision Ability to use own initiative and respond to new challenges Ability to manage/prioritise own workload Ability to accurately maintain computerise and manual systems Ability to work as part of a team Ability to mentor and train staff Excellent interpersonal skills . click apply for full job details
White Collar Factory (95009), United Kingdom, London, London In-house PSL / Professional Support Lawyer (Knowledge Support) - Manager About this role Capital One is excited to create a new opportunity to join our UK Legal Team as a professional support knowledge lawyer, supporting the legal team to maintain up to date legal knowledge across the spectrum of issues impacting a consumer lender in the UK. Reporting to our Head of Customer (Acquisition, Strategy and Operations) Legal Team, you will leverage your expertise to deliver highly effective knowledge services to the Legal department and the wider business. Our goal is to support the UK business to navigate risk, deliver on its strategy, and ultimately provide good customer outcomes. Given the rapid pace of change and innovation across lending, a proactive approach to capturing, organising, and disseminating legal and regulatory knowledge is essential. What you'll do Your key focus will be on embedding a robust knowledge management function and acting as the knowledge expert across the spectrum of issues impacting a FCA regulated consumer lender in the UK: Knowledge Strategy: Produce and share high-quality legal knowledge for the Legal Team and business stakeholders to help inform and shape our business strategy in evolving areas such as Payments and Open Banking. Business Facing Communications: Work with the Legal Team and other functions such as Compliance and the First Line Risk Office, to ensure relevant legal and regulatory developments are communicated to business stakeholders in a proactive, and timely manner through drafting legal updates, training and briefings. People Leadership: You will be responsible for people leadership, managing a small team of lawyers who are SMEs in various aspects of a consumer credit business. You will also be responsible for supporting their development and impact on the team and business. Legislative Tracking & Impact Analysis: Lead the process of horizon scanning and tracking legislative/regulatory developments across the full customer journey (topics include Consumer Duty, Payments, Open Banking, Employment, Tech/AI/Cyber and Competition), whilst assessing their strategic impact on Capital One. Legal Training Programme Development: Identify relevant topics and training needs for the wider Legal Team and design and present sessions. Provide up-to-date, concise, and practical training for stakeholders across the business on core legal and regulatory requirements. Strategic Policy Support: Co-ordinate with the External Affairs function to provide input on the legal and regulatory aspects of areas of strategic importance to COEP where we are seeking to influence change. External Third Party Engagement: Where relevant this could include liaising with industry bodies such as UK Finance in response to industry papers or instructing external counsel. Knowledge Management Systems: Implement procedures to capture, develop, store, and maintain the know-how resources, including examples of previous advice. Focus on maximising the use of digital opportunities and maintaining user-friendly know-how banks. What we're looking for Qualified solicitor with around 5-10 years PQE (guide only). Experience working within, or with (if private practice), an established financial services firm that offers consumer credit products is preferable. Broad knowledge of UK consumer credit legal and regulatory requirements across the full customer journey (e.g., CCA, CONC, Payment Services, Financial Crime, Open Banking) is strongly preferred. PSL/Knowledge Management experience is strongly preferred. A demonstrated ability to lead, coach and inspire a team of lawyers. Understanding of the regulatory expectations around Consumer Duty is preferred. Ability to apply strategic thinking and strong problem-solving skills to knowledge capture and dissemination. Excellent workload management skills, with an ability to work in a fast paced environment, and flexibility to adapt to our changing business needs. Confidence in written and verbal communications, tailoring content and style to the audience as needed. Great relationship building and team working - across our business stakeholders, our broader Legal department and throughout our business' multi-functional teams. Forward thinking on maximising use of digital opportunities as part of providing legal advice. Genuine focus on delivering a best in class legal service to our business. Where and how you'll work This is a permanent position based in our Nottingham or London office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in one of our offices 3 days a week on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms Year after year we've been recognised as a great place to work. In 2025, Capital One was ranked 15th in the UK's Best Workplaces list What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Apr 06, 2026
Full time
White Collar Factory (95009), United Kingdom, London, London In-house PSL / Professional Support Lawyer (Knowledge Support) - Manager About this role Capital One is excited to create a new opportunity to join our UK Legal Team as a professional support knowledge lawyer, supporting the legal team to maintain up to date legal knowledge across the spectrum of issues impacting a consumer lender in the UK. Reporting to our Head of Customer (Acquisition, Strategy and Operations) Legal Team, you will leverage your expertise to deliver highly effective knowledge services to the Legal department and the wider business. Our goal is to support the UK business to navigate risk, deliver on its strategy, and ultimately provide good customer outcomes. Given the rapid pace of change and innovation across lending, a proactive approach to capturing, organising, and disseminating legal and regulatory knowledge is essential. What you'll do Your key focus will be on embedding a robust knowledge management function and acting as the knowledge expert across the spectrum of issues impacting a FCA regulated consumer lender in the UK: Knowledge Strategy: Produce and share high-quality legal knowledge for the Legal Team and business stakeholders to help inform and shape our business strategy in evolving areas such as Payments and Open Banking. Business Facing Communications: Work with the Legal Team and other functions such as Compliance and the First Line Risk Office, to ensure relevant legal and regulatory developments are communicated to business stakeholders in a proactive, and timely manner through drafting legal updates, training and briefings. People Leadership: You will be responsible for people leadership, managing a small team of lawyers who are SMEs in various aspects of a consumer credit business. You will also be responsible for supporting their development and impact on the team and business. Legislative Tracking & Impact Analysis: Lead the process of horizon scanning and tracking legislative/regulatory developments across the full customer journey (topics include Consumer Duty, Payments, Open Banking, Employment, Tech/AI/Cyber and Competition), whilst assessing their strategic impact on Capital One. Legal Training Programme Development: Identify relevant topics and training needs for the wider Legal Team and design and present sessions. Provide up-to-date, concise, and practical training for stakeholders across the business on core legal and regulatory requirements. Strategic Policy Support: Co-ordinate with the External Affairs function to provide input on the legal and regulatory aspects of areas of strategic importance to COEP where we are seeking to influence change. External Third Party Engagement: Where relevant this could include liaising with industry bodies such as UK Finance in response to industry papers or instructing external counsel. Knowledge Management Systems: Implement procedures to capture, develop, store, and maintain the know-how resources, including examples of previous advice. Focus on maximising the use of digital opportunities and maintaining user-friendly know-how banks. What we're looking for Qualified solicitor with around 5-10 years PQE (guide only). Experience working within, or with (if private practice), an established financial services firm that offers consumer credit products is preferable. Broad knowledge of UK consumer credit legal and regulatory requirements across the full customer journey (e.g., CCA, CONC, Payment Services, Financial Crime, Open Banking) is strongly preferred. PSL/Knowledge Management experience is strongly preferred. A demonstrated ability to lead, coach and inspire a team of lawyers. Understanding of the regulatory expectations around Consumer Duty is preferred. Ability to apply strategic thinking and strong problem-solving skills to knowledge capture and dissemination. Excellent workload management skills, with an ability to work in a fast paced environment, and flexibility to adapt to our changing business needs. Confidence in written and verbal communications, tailoring content and style to the audience as needed. Great relationship building and team working - across our business stakeholders, our broader Legal department and throughout our business' multi-functional teams. Forward thinking on maximising use of digital opportunities as part of providing legal advice. Genuine focus on delivering a best in class legal service to our business. Where and how you'll work This is a permanent position based in our Nottingham or London office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in one of our offices 3 days a week on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms Year after year we've been recognised as a great place to work. In 2025, Capital One was ranked 15th in the UK's Best Workplaces list What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire HR Advisor About the role Reporting to the Team Lead, you will act as the functional lead for the Associate Support Service, ensuring the day-to-day operation runs smoothly and consistently. Whilst this is an individual contributor role, you will be responsible for coordinating the team's workload through daily stand-ups and case prioritisation. You will serve as the primary point of contact for high-profile escalations, collaborating with key HR stakeholders to resolve complex issues and ensure business-critical processes. The ideal candidate will possess exceptional organisational and influencing skills, a meticulous eye for detail, and a passion for delivering a seamless associate experience within a fast-paced environment. What you'll do Manage the day-to-day Associate Support Service Function, including running the Daily Stand Up to raise/share updates for consistency, manage visual updates, and prioritise and allocate cases. Act as the single point of contact for the management of high-profile or escalated cases, working with key stakeholders (e.g. AR and HRBPs) for support and resolution. Ensure business critical processes are delivered to the highest standard within deadlines. These processes include SM&CR, Promotion contracts, Open Enrolment, Hybrid Reporting, Open Ended Absence Process, and Visa and Immigration tasks. Meet case management SLAs (1 day for high cases, 3 days for all other cases). Ensure a high standard of associate experience by monitoring CSAT comments and results, acting upon them, and preparing information for and running PBS Sessions. Ensure fair and appropriate allocation of work and tasks among team members and work with the Team Lead on team upskilling. Ownership for unholding the Associate Support controls. Ensure process and policy adherence by collaborating with the policy manager to guarantee correct guidance is provided to associates. This includes flagging inaccurate policy/One Place information or broken links that require updates. Provide accurate and timely reporting of issues (e.g.change in case volume, increase in specific queries). Ensure LWIs (Local Work Instructions) are accurate and reflect implemented process changes (e.g. updating LWIs for ADP changes, retiring unnecessary LWIs like compassionate leave). Be a system expert in Workday and Salesforce, serving as a point of contact to flag issues to the technical lead and ensuring the team receives correct training when system changes are implemented. Create keying guides to reflect process changes. What We're Looking For Existing HR experience/qualification. Experience in, and demonstrable passion for, outstanding customer service and a commitment to high quality output. Experience overseeing a team or process. Experience of working to deadlines, and managing stakeholders. Exceptional written and verbal communication skills with a talent for delivering complex information in a clear, concise, and understandable manner Effective questioning skills to help get to the core of the associate's question. Organised, diligent, focused, and able to manage your own caseload, meet agreed service levels, and escalate when appropriate. Attention to detail to minimise the risk of errors that adversely impact associates. The willingness to challenge the status quo and identify/drive improvement opportunities that enhance the associate experience. Technical and system confidence. Where and how you'll work This is a permanent position based in our Nottingham offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Apr 06, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire HR Advisor About the role Reporting to the Team Lead, you will act as the functional lead for the Associate Support Service, ensuring the day-to-day operation runs smoothly and consistently. Whilst this is an individual contributor role, you will be responsible for coordinating the team's workload through daily stand-ups and case prioritisation. You will serve as the primary point of contact for high-profile escalations, collaborating with key HR stakeholders to resolve complex issues and ensure business-critical processes. The ideal candidate will possess exceptional organisational and influencing skills, a meticulous eye for detail, and a passion for delivering a seamless associate experience within a fast-paced environment. What you'll do Manage the day-to-day Associate Support Service Function, including running the Daily Stand Up to raise/share updates for consistency, manage visual updates, and prioritise and allocate cases. Act as the single point of contact for the management of high-profile or escalated cases, working with key stakeholders (e.g. AR and HRBPs) for support and resolution. Ensure business critical processes are delivered to the highest standard within deadlines. These processes include SM&CR, Promotion contracts, Open Enrolment, Hybrid Reporting, Open Ended Absence Process, and Visa and Immigration tasks. Meet case management SLAs (1 day for high cases, 3 days for all other cases). Ensure a high standard of associate experience by monitoring CSAT comments and results, acting upon them, and preparing information for and running PBS Sessions. Ensure fair and appropriate allocation of work and tasks among team members and work with the Team Lead on team upskilling. Ownership for unholding the Associate Support controls. Ensure process and policy adherence by collaborating with the policy manager to guarantee correct guidance is provided to associates. This includes flagging inaccurate policy/One Place information or broken links that require updates. Provide accurate and timely reporting of issues (e.g.change in case volume, increase in specific queries). Ensure LWIs (Local Work Instructions) are accurate and reflect implemented process changes (e.g. updating LWIs for ADP changes, retiring unnecessary LWIs like compassionate leave). Be a system expert in Workday and Salesforce, serving as a point of contact to flag issues to the technical lead and ensuring the team receives correct training when system changes are implemented. Create keying guides to reflect process changes. What We're Looking For Existing HR experience/qualification. Experience in, and demonstrable passion for, outstanding customer service and a commitment to high quality output. Experience overseeing a team or process. Experience of working to deadlines, and managing stakeholders. Exceptional written and verbal communication skills with a talent for delivering complex information in a clear, concise, and understandable manner Effective questioning skills to help get to the core of the associate's question. Organised, diligent, focused, and able to manage your own caseload, meet agreed service levels, and escalate when appropriate. Attention to detail to minimise the risk of errors that adversely impact associates. The willingness to challenge the status quo and identify/drive improvement opportunities that enhance the associate experience. Technical and system confidence. Where and how you'll work This is a permanent position based in our Nottingham offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Jonathan Lee Recruitment Ltd
Wellington, Shropshire
Agri Account Manager (Renewals Focus) Location: Shropshire, Hybrid Salary: Up to £34,000 DOE + uncapped commission About the role We re working with a growing agri-business in the farming and agriculture sector who are looking for an Agri Account Manager to join their team, with a strong focus on customer renewals and retention. This isn t a cold sales role. It s about speaking to existing customers in the farming and agriculture community, understanding their needs, and making sure they continue to see real value in the service. If you come from a farming or agricultural background, enjoy building relationships, and are confident having honest conversations about cost and value, this role will suit you well. What you ll be doing You ll manage a portfolio of customers across the farming and agri sector, with a focus on keeping them engaged and renewing. Speak with farmers and agri customers to manage subscription renewals Proactively contact customers whose renewals are due or have lapsed Handle cancellation requests, understanding the reasons behind them Have open conversations about pricing, value, and product use Build long-term relationships with people working in farming and agriculture Identify opportunities to upsell where it genuinely benefits the farm or business Work towards monthly targets for renewals, activity, and revenue Share feedback from customers to help improve the product and service Support with farming events and agricultural shows when needed What we re looking for Farming or agriculture knowledge is essential (livestock, dairy, beef, or general farming background) Experience in account management, renewals, customer service, or sales Comfortable speaking with farmers and people across the agriculture sector Confident handling objections and retention conversations Well organised with good attention to detail Self-motivated and happy working towards targets Full UK driving licence and own vehicle required What s on offer Up to £34,000 depending on experience Uncapped commission Hybrid working Full training and ongoing support The chance to work in a growing agri focused business A supportive, down-to-earth team that understands the farming industry Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Apr 06, 2026
Full time
Agri Account Manager (Renewals Focus) Location: Shropshire, Hybrid Salary: Up to £34,000 DOE + uncapped commission About the role We re working with a growing agri-business in the farming and agriculture sector who are looking for an Agri Account Manager to join their team, with a strong focus on customer renewals and retention. This isn t a cold sales role. It s about speaking to existing customers in the farming and agriculture community, understanding their needs, and making sure they continue to see real value in the service. If you come from a farming or agricultural background, enjoy building relationships, and are confident having honest conversations about cost and value, this role will suit you well. What you ll be doing You ll manage a portfolio of customers across the farming and agri sector, with a focus on keeping them engaged and renewing. Speak with farmers and agri customers to manage subscription renewals Proactively contact customers whose renewals are due or have lapsed Handle cancellation requests, understanding the reasons behind them Have open conversations about pricing, value, and product use Build long-term relationships with people working in farming and agriculture Identify opportunities to upsell where it genuinely benefits the farm or business Work towards monthly targets for renewals, activity, and revenue Share feedback from customers to help improve the product and service Support with farming events and agricultural shows when needed What we re looking for Farming or agriculture knowledge is essential (livestock, dairy, beef, or general farming background) Experience in account management, renewals, customer service, or sales Comfortable speaking with farmers and people across the agriculture sector Confident handling objections and retention conversations Well organised with good attention to detail Self-motivated and happy working towards targets Full UK driving licence and own vehicle required What s on offer Up to £34,000 depending on experience Uncapped commission Hybrid working Full training and ongoing support The chance to work in a growing agri focused business A supportive, down-to-earth team that understands the farming industry Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Join Our Dynamic Team as our Learning Compliance Lead in Audit Stream L&D! Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons Learning and Development (L&D) is a key enabler of our strategy as an Audit Stream and critical to our success. It supports our ability to attract, develop and retain talented people who take pride in their work and successfully deliver for our business. Effective L&D underpins quality and productivity by supporting our people to develop the necessary knowledge and skills to perform their work, helping them reach their personal and professional potential. Are you ready to broaden your horizons and make a significant impact in the world of Learning and Development? Here is your chance to play a pivotal role in shaping the future of learning within the Audit Stream by joining our leadership team. We are seeking a talented and ambitious Senior Manager to oversee our compliance and regulatory reporting activities. Why Join Us? Strategic Influence: Be a key player in driving our Audit Stream L&D Strategy, ensuring our curriculum meets quality standards and complies with regulatory requirements whilst also delivery the best people experience possible. Innovative Environment: Work with cutting-edge tools and technology to develop effective and engaging learning for our people, which is tailored, relevant and timely, fostering a culture of continuous learning. Leadership Role: Collaborate with senior stakeholders and support the Audit Stream L&D team to achieve strategic and operational goals. Professional Growth: Support and coach the wider team, advocating for L&D activities and representing our organisation at external events. Key Responsibilities: Support the Audit Stream L&D team to design, develop, and evaluate our curriculum to ensure compliance with reporting requirements. Coordinate with stakeholders to understand and respond to compliance and regulatory needs. Lead on our ISQM (UK) 1 response, providing insights into best practices to optimise systems, processes, and controls, making risks within our system of quality management and recommending enhancements as appropriate. Act as a liaison for internal stakeholders and support engagement with regulators. Oversee compliance monitoring and reporting, managing risks and enhancing learning effectiveness. Lead on the delivery of Audit Stream L&D's strategic priorities as part of the leadership team, managing and coaching the wider team in the execution of their roles as needed. What We're Looking For: Experienced Senior Manager with a background in Learning & Development or Adult Education. Strong understanding of audit and regulatory environments. Ability to build and maintain relationships at a senior level. Proven managerial and leadership skills to inspire and engage teams. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Apr 06, 2026
Full time
Join Our Dynamic Team as our Learning Compliance Lead in Audit Stream L&D! Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons Learning and Development (L&D) is a key enabler of our strategy as an Audit Stream and critical to our success. It supports our ability to attract, develop and retain talented people who take pride in their work and successfully deliver for our business. Effective L&D underpins quality and productivity by supporting our people to develop the necessary knowledge and skills to perform their work, helping them reach their personal and professional potential. Are you ready to broaden your horizons and make a significant impact in the world of Learning and Development? Here is your chance to play a pivotal role in shaping the future of learning within the Audit Stream by joining our leadership team. We are seeking a talented and ambitious Senior Manager to oversee our compliance and regulatory reporting activities. Why Join Us? Strategic Influence: Be a key player in driving our Audit Stream L&D Strategy, ensuring our curriculum meets quality standards and complies with regulatory requirements whilst also delivery the best people experience possible. Innovative Environment: Work with cutting-edge tools and technology to develop effective and engaging learning for our people, which is tailored, relevant and timely, fostering a culture of continuous learning. Leadership Role: Collaborate with senior stakeholders and support the Audit Stream L&D team to achieve strategic and operational goals. Professional Growth: Support and coach the wider team, advocating for L&D activities and representing our organisation at external events. Key Responsibilities: Support the Audit Stream L&D team to design, develop, and evaluate our curriculum to ensure compliance with reporting requirements. Coordinate with stakeholders to understand and respond to compliance and regulatory needs. Lead on our ISQM (UK) 1 response, providing insights into best practices to optimise systems, processes, and controls, making risks within our system of quality management and recommending enhancements as appropriate. Act as a liaison for internal stakeholders and support engagement with regulators. Oversee compliance monitoring and reporting, managing risks and enhancing learning effectiveness. Lead on the delivery of Audit Stream L&D's strategic priorities as part of the leadership team, managing and coaching the wider team in the execution of their roles as needed. What We're Looking For: Experienced Senior Manager with a background in Learning & Development or Adult Education. Strong understanding of audit and regulatory environments. Ability to build and maintain relationships at a senior level. Proven managerial and leadership skills to inspire and engage teams. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Technical Programme Manager About the role At Capital One, a strong emphasis on technology enabled change is vital as a large proportion of our business strategy is enabled through technology related change. As a Technical Program Manager (TPM), we're looking for someone that can help us build world class technical solutions, to ultimately enable Capital One customers to have incredible experiences. You will play a key role in defining and delivering the future of Capital One architecture. In this role you'll not only be working with a dynamic tech team, but also collaborate with cross functional teams across the business to help define product roadmaps and ultimately future strategy. In addition to the technical programs, you will also work to pave the way for an expanding TPM discipline within the team, by leveraging your industry knowledge and experience to teach the organisation what a great TPM can achieve. We're always thinking about what's next, about how we can innovate and inspire, and about how we can develop the tools our customers need to improve their financial lives - by leveraging best in class technology. That's where you come in. What you'll do Lead programs that deliver on critical business goals, overseeing the full lifecycle including planning, execution and delivery Bring cross functional resources together to tackle a wide range of technical business problems Contribute to the evolution and the effective day to day running of the TPM and wider change management function, leveraging your industry knowledge and experience to help build a best in class TPM function Inspire and influence others to focus on solving clear customer problems and deliver with a customer-first mindset. Provide clear communication and coordination between delivery teams and wider business stakeholders Adapt your methodology and style to suit different scenarios Challenge and stress testing plans, scope and delivery approaches Deal with ambiguity and navigating effectively when processes are not clearly defined or understood Identify ways to improve overall efficiency and ways of working for the TPM and delivery teams What we're looking for Strong technical backgrounds (ideally building highly scalable platforms, products, or services) with the ability to proactively identify and mitigate technical risks throughout delivery life-cycle Experience as a TPM leader to grow and develop a team of TPMs, while also building the foundations for the TPM practice Proven experience of delivering change in a fast paced environment, utilising a variety of delivery methodologies including Agile and MSP Ability to simplify the technically complex and drive well-educated decisions across product, engineering, design, and data science representatives Excellent problem solving skills, providing structured thinking and understanding to problems, transforming them into actionable work for teams, coupled with an unwavering desire to deliver for our customers and business Proven experience of managing cross team dependencies, risks and issues You are confident in leading through ambiguity, in a fast paced, changing environment Strong relationship building and collaboration skills to steer and guide teams and stakeholders up to Director/Sponsor level. A credible track record of improving the effectiveness of delivery Proven experience of managing cross team governance and reporting A passion for leading, coaching and nurturing the very best talent Comfortable working in a complex regulated environment (experience is desirable) Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model, so you'll be based in our Nottingham office and expected to be in office 3 days a week. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be handsomely rewarded with a role contributing to the long term strategy for an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit: We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Apr 06, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Technical Programme Manager About the role At Capital One, a strong emphasis on technology enabled change is vital as a large proportion of our business strategy is enabled through technology related change. As a Technical Program Manager (TPM), we're looking for someone that can help us build world class technical solutions, to ultimately enable Capital One customers to have incredible experiences. You will play a key role in defining and delivering the future of Capital One architecture. In this role you'll not only be working with a dynamic tech team, but also collaborate with cross functional teams across the business to help define product roadmaps and ultimately future strategy. In addition to the technical programs, you will also work to pave the way for an expanding TPM discipline within the team, by leveraging your industry knowledge and experience to teach the organisation what a great TPM can achieve. We're always thinking about what's next, about how we can innovate and inspire, and about how we can develop the tools our customers need to improve their financial lives - by leveraging best in class technology. That's where you come in. What you'll do Lead programs that deliver on critical business goals, overseeing the full lifecycle including planning, execution and delivery Bring cross functional resources together to tackle a wide range of technical business problems Contribute to the evolution and the effective day to day running of the TPM and wider change management function, leveraging your industry knowledge and experience to help build a best in class TPM function Inspire and influence others to focus on solving clear customer problems and deliver with a customer-first mindset. Provide clear communication and coordination between delivery teams and wider business stakeholders Adapt your methodology and style to suit different scenarios Challenge and stress testing plans, scope and delivery approaches Deal with ambiguity and navigating effectively when processes are not clearly defined or understood Identify ways to improve overall efficiency and ways of working for the TPM and delivery teams What we're looking for Strong technical backgrounds (ideally building highly scalable platforms, products, or services) with the ability to proactively identify and mitigate technical risks throughout delivery life-cycle Experience as a TPM leader to grow and develop a team of TPMs, while also building the foundations for the TPM practice Proven experience of delivering change in a fast paced environment, utilising a variety of delivery methodologies including Agile and MSP Ability to simplify the technically complex and drive well-educated decisions across product, engineering, design, and data science representatives Excellent problem solving skills, providing structured thinking and understanding to problems, transforming them into actionable work for teams, coupled with an unwavering desire to deliver for our customers and business Proven experience of managing cross team dependencies, risks and issues You are confident in leading through ambiguity, in a fast paced, changing environment Strong relationship building and collaboration skills to steer and guide teams and stakeholders up to Director/Sponsor level. A credible track record of improving the effectiveness of delivery Proven experience of managing cross team governance and reporting A passion for leading, coaching and nurturing the very best talent Comfortable working in a complex regulated environment (experience is desirable) Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model, so you'll be based in our Nottingham office and expected to be in office 3 days a week. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be handsomely rewarded with a role contributing to the long term strategy for an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit: We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Data Product Manager About this role Year after year we've been recognised as a great place to work. In 2025, Capital One was ranked 15th in the UK's Best Workplaces list. At Capital One, we believe great products begin with a deep understanding of our customers. From our earliest days, we pioneered the use of predictive modeling to individually personalise credit card offers, turning the entire industry on its head. Our heritage of data driven decisions, combined with human centred approach, enables us to continue to design and build truly innovative financial experiences for our customers. We're using this approach to build our next generation data platform, leveraging modern technology to deliver transformative experiences to our customers. We're seeking a Senior Data Product Manager , who will be pivotal in the delivery of value and fostering collaboration. As a senior member of our Digital Product team, you will play a strategic role in defining where we invest in our data products and platforms, working with stakeholders across Engineering, Business Analysis, Data Science, Data Analytics and Data Governance. What you'll do Autonomously lead the discovery, definition and delivery of new data products and platform features that deliver our key business outcomes across data, modelling, reporting and analytical capabilities Manage existing data products to drive business performance across the value chain, including growth, underwriting, marketing and customer servicing. Collaborate with data producers and consumers (Data Scientists, Analysts & Engineers) to define Product capability needs and prioritise delivery of those that add most value Collaborate with your product team, engineering, delivery leads, consulting groups (Architecture, Cyber & Data Risk) and the US Enterprise to ensure those capabilities make it into the hands of our users Be an advocate for data governance, ensuring that everything we build meets our high standards whilst providing a frictionless user experience Integrate business analytics in every aspect of design and development, and define metrics to measure the success of products Maintain a rigorously human-centred approach, obsessing about internal and external customer needs to reimagine customer interactions What you'll bring Proven experience identifying business opportunities and translating them into Data, Machine Learning and AI products in the technology or digital arenas. A track record of thought leadership and delivery across complex products or platform capabilities Ability to influence and inspire senior stakeholders through strong commercial thinking & engaging communication Proven ability to leverage data and insight to define product strategy and customer experience Passionate about collaborating with technically minded data users and engineers, but you can also translate for non-technical stakeholders Excellent communication skills, able to engage, influence and inspire Deep understanding of data applications An understanding of UK regulatory landscapes and consumer lending would be desirable Where and how you'll work This is a permanent position based in our Nottingham or London offices. If you're based in the London office, there will be frequent travel to Nottingham. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in one of our offices 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Apr 06, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Data Product Manager About this role Year after year we've been recognised as a great place to work. In 2025, Capital One was ranked 15th in the UK's Best Workplaces list. At Capital One, we believe great products begin with a deep understanding of our customers. From our earliest days, we pioneered the use of predictive modeling to individually personalise credit card offers, turning the entire industry on its head. Our heritage of data driven decisions, combined with human centred approach, enables us to continue to design and build truly innovative financial experiences for our customers. We're using this approach to build our next generation data platform, leveraging modern technology to deliver transformative experiences to our customers. We're seeking a Senior Data Product Manager , who will be pivotal in the delivery of value and fostering collaboration. As a senior member of our Digital Product team, you will play a strategic role in defining where we invest in our data products and platforms, working with stakeholders across Engineering, Business Analysis, Data Science, Data Analytics and Data Governance. What you'll do Autonomously lead the discovery, definition and delivery of new data products and platform features that deliver our key business outcomes across data, modelling, reporting and analytical capabilities Manage existing data products to drive business performance across the value chain, including growth, underwriting, marketing and customer servicing. Collaborate with data producers and consumers (Data Scientists, Analysts & Engineers) to define Product capability needs and prioritise delivery of those that add most value Collaborate with your product team, engineering, delivery leads, consulting groups (Architecture, Cyber & Data Risk) and the US Enterprise to ensure those capabilities make it into the hands of our users Be an advocate for data governance, ensuring that everything we build meets our high standards whilst providing a frictionless user experience Integrate business analytics in every aspect of design and development, and define metrics to measure the success of products Maintain a rigorously human-centred approach, obsessing about internal and external customer needs to reimagine customer interactions What you'll bring Proven experience identifying business opportunities and translating them into Data, Machine Learning and AI products in the technology or digital arenas. A track record of thought leadership and delivery across complex products or platform capabilities Ability to influence and inspire senior stakeholders through strong commercial thinking & engaging communication Proven ability to leverage data and insight to define product strategy and customer experience Passionate about collaborating with technically minded data users and engineers, but you can also translate for non-technical stakeholders Excellent communication skills, able to engage, influence and inspire Deep understanding of data applications An understanding of UK regulatory landscapes and consumer lending would be desirable Where and how you'll work This is a permanent position based in our Nottingham or London offices. If you're based in the London office, there will be frequent travel to Nottingham. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in one of our offices 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Closing date: 30-04-2026 Customer Team Leader Location : The Co-operative Food, Hillside, Brae, Shetland, ZE2 9QG Pay : £14.48 per hour Contract : 24 or 39 hours per week + regular overtime Working pattern : shifts will fall between 6am and 2pm, or 2pm and 10pm, we're more than happy to discuss your availability at interview. Full, paid training provided You can now apply for this role using your mobile device (no CV needed!) You must be aged 18 or over to be a customer team leader at Co-op, as you'll need to authorise age-related sales. We're looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you'll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores. As a Customer Team Leader, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to help lead the store team - coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages. At Co-op, we do things a different way. For over 175 years we've been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause. What you'll do Friendly and thoughtful service - you'll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected Make sure that the store remains safe, legal, and fully operational Manage diligence checks and stock accuracy to make shopping a great experience for our customers Support your store manager by deputising when they're not working and delivering a variety of HR processes Lead the way when introducing new products and services in your store - work closely with your team to implement change and encourage open and honest feedback Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan This job would suit people who have A genuine care for the needs of customers and members The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor Great people skills, with the ability to build positive relationships with customers and colleagues Strong organisational and problem-solving skills A desire to learn, grow and develop your leadership skills The flexibility to work a range of different shifts Why Co-op? Full, paid training and dedicated support for your personal development and career progression 30% discount on all Co-op products in-store plus 10% discounts on all other brands A pension scheme with up to 10% employer contributions Stream- a money management app giving you access to a percentage of your pay as you earn it 36 days of holiday (including bank holidays, pro rata for part time colleagues) Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations 24/7 employee assistance service Rotas shared three weeks in advance and accessible on your phone Cycle-to-work scheme Building an inclusive workplace We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate. You can find out more about our recruitment process at jobs.coop.co.uk/apply-process. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing. As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.
Apr 06, 2026
Full time
Closing date: 30-04-2026 Customer Team Leader Location : The Co-operative Food, Hillside, Brae, Shetland, ZE2 9QG Pay : £14.48 per hour Contract : 24 or 39 hours per week + regular overtime Working pattern : shifts will fall between 6am and 2pm, or 2pm and 10pm, we're more than happy to discuss your availability at interview. Full, paid training provided You can now apply for this role using your mobile device (no CV needed!) You must be aged 18 or over to be a customer team leader at Co-op, as you'll need to authorise age-related sales. We're looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you'll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores. As a Customer Team Leader, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to help lead the store team - coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages. At Co-op, we do things a different way. For over 175 years we've been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause. What you'll do Friendly and thoughtful service - you'll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected Make sure that the store remains safe, legal, and fully operational Manage diligence checks and stock accuracy to make shopping a great experience for our customers Support your store manager by deputising when they're not working and delivering a variety of HR processes Lead the way when introducing new products and services in your store - work closely with your team to implement change and encourage open and honest feedback Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan This job would suit people who have A genuine care for the needs of customers and members The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor Great people skills, with the ability to build positive relationships with customers and colleagues Strong organisational and problem-solving skills A desire to learn, grow and develop your leadership skills The flexibility to work a range of different shifts Why Co-op? Full, paid training and dedicated support for your personal development and career progression 30% discount on all Co-op products in-store plus 10% discounts on all other brands A pension scheme with up to 10% employer contributions Stream- a money management app giving you access to a percentage of your pay as you earn it 36 days of holiday (including bank holidays, pro rata for part time colleagues) Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations 24/7 employee assistance service Rotas shared three weeks in advance and accessible on your phone Cycle-to-work scheme Building an inclusive workplace We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate. You can find out more about our recruitment process at jobs.coop.co.uk/apply-process. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing. As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.
A leading luxury fixtures provider is seeking a Senior Fabrication Production Manager to lead the delivery of exceptional retail displays and installations. This role ensures high-quality production for luxury fashion and cosmetics clients, managing timelines and team performance. Ideal candidates will have strong experience in a similar high-end environment, a deep understanding of premium materials, and the ability to maintain strict brand standards. The position demands a detail-oriented leader who thrives in a collaborative and dynamic setting.
Apr 06, 2026
Full time
A leading luxury fixtures provider is seeking a Senior Fabrication Production Manager to lead the delivery of exceptional retail displays and installations. This role ensures high-quality production for luxury fashion and cosmetics clients, managing timelines and team performance. Ideal candidates will have strong experience in a similar high-end environment, a deep understanding of premium materials, and the ability to maintain strict brand standards. The position demands a detail-oriented leader who thrives in a collaborative and dynamic setting.