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TalentTech Recruitment
Field Service Engineer
TalentTech Recruitment Brighton, Sussex
Field Service Engineer Commercial Coffee Machines - Sussex/Surrey Brighton, Crawley, Redhill £34,000 - £38,000 Basic Salary + Van + Overtime + Bonus + Benefits Have you been a field service engineer before? Familiar with electromechanical products? Used to working in an SLA focused, fast paced environment? Enjoy coffee (not essential)? Our client is looking for a Field Service Engineer to join their expanding team in the Sussex and Surrey area. Great training opportunities and a chance to further develop your career. Your Role as a Field Service Engineer: You'll be field based from home and covering a local territory. Conducting services, reactive repairs and end-user training on a range of commercial coffee and drinks machines. Using a mixture of electrical and mechanical skills to ensure a strong first-fix rate. Maintaining spares stock in your vehicle. Your service diary is organised for you a week in advance. Flexibility on start times between 6am-9am. Reporting to the Regional Service Manager and Senior Service Engineer Monday - Friday, daytime hours + 1-in-4 weekends. Ideal Background for the Field Service Engineer Position: You really need some previous field service engineering experience working with electromechanical systems. Ideally coffee and drinks machines but training can be provided for the right candidate. You'll have worked in fast paced environments with emphasis on SLA's and KPI's. Empathetic and customer focused. A good sense of humour. Strong communication skills. A love for coffee is advised but not essential here! Full UK drivers' licence and right to work in the UK indefinitely as no sponsorship will be provided. The Company recruiting for the Field Service Engineer: A rapidly growing and expanding coffee and drinks service provider. Strong customer service offering: a company who take pride in their work. A casual office environment. Longer term progression opportunities. The Package for the Field Service Engineer: £34,000 - £38,000 basic salary, depending on experience. Company Van & Tools. Uncapped overtime available. Available Bonus. Flexibility of working extra weekends or working separate days on weekends. On-going training. Life, medical, and dental insurance. 25 days holiday plus stats. Please apply for this job online if you are interested and feel you fit the above criteria. Dave is the main point of contact for the role. INDENG
Apr 17, 2026
Full time
Field Service Engineer Commercial Coffee Machines - Sussex/Surrey Brighton, Crawley, Redhill £34,000 - £38,000 Basic Salary + Van + Overtime + Bonus + Benefits Have you been a field service engineer before? Familiar with electromechanical products? Used to working in an SLA focused, fast paced environment? Enjoy coffee (not essential)? Our client is looking for a Field Service Engineer to join their expanding team in the Sussex and Surrey area. Great training opportunities and a chance to further develop your career. Your Role as a Field Service Engineer: You'll be field based from home and covering a local territory. Conducting services, reactive repairs and end-user training on a range of commercial coffee and drinks machines. Using a mixture of electrical and mechanical skills to ensure a strong first-fix rate. Maintaining spares stock in your vehicle. Your service diary is organised for you a week in advance. Flexibility on start times between 6am-9am. Reporting to the Regional Service Manager and Senior Service Engineer Monday - Friday, daytime hours + 1-in-4 weekends. Ideal Background for the Field Service Engineer Position: You really need some previous field service engineering experience working with electromechanical systems. Ideally coffee and drinks machines but training can be provided for the right candidate. You'll have worked in fast paced environments with emphasis on SLA's and KPI's. Empathetic and customer focused. A good sense of humour. Strong communication skills. A love for coffee is advised but not essential here! Full UK drivers' licence and right to work in the UK indefinitely as no sponsorship will be provided. The Company recruiting for the Field Service Engineer: A rapidly growing and expanding coffee and drinks service provider. Strong customer service offering: a company who take pride in their work. A casual office environment. Longer term progression opportunities. The Package for the Field Service Engineer: £34,000 - £38,000 basic salary, depending on experience. Company Van & Tools. Uncapped overtime available. Available Bonus. Flexibility of working extra weekends or working separate days on weekends. On-going training. Life, medical, and dental insurance. 25 days holiday plus stats. Please apply for this job online if you are interested and feel you fit the above criteria. Dave is the main point of contact for the role. INDENG
Harrison Scott Associates
Account Manager with Estimating Experience - Cheshire - £25k to £32k per annum
Harrison Scott Associates
Account Manager with Estimating Experience Job Title: Account Manager with Estimating Experience Anestablished and successful printing company seeks an account manager with strongestimating experience. This role requires someone with a background in print,who can put together pricing for standard and nonstandard products based oncost of materials and labour. We are looking for someone who has the experienceto interpret the brief given by the customer and provide a solution and pricebased on available processes. Yourknowledge of the industry will allow you to suggest solutions from the range ofproducts our client has to offer. This rolerequires a charismatic people person who can build strong customerrelationships, resulting in loyalty and customer confidence. Your communicationskills will also come into hand when liaising with suppliers and staff. AsAccount Manager you will be expected to keep everyone up to date on keyinformation in a succinct way. We arelooking for someone who can look for ways around problems, solve them. providesolutions and obtain success. If you have registered with us and wish to use your existing details to apply for this vacancy please login here. If you would like to register with us please click here To apply for this vacancy fill in the form below. The following fields are required. We ask that you only apply for any of our vacancies if you are resident in the UK and you work / have recently worked in the print, packaging or paper sectors . Forename (required) Surname (required) Email (required) Contact Telephone (required) Preferred Contact Method (required) Attach CV We prefer MS Word format (.doc or .docx) Being the largest recruitment company in print, packaging and paper we receive new vacancies on a daily basis. The software we use to "skill match" can "read" a word document but not a PDF. You will be considered for many more positions if your CV is in word format. The following section is OPTIONAL however if you have the time it would help tremendously in us matching you to over 300 positions (the average number we have at any one time). Current/Last Company Name Position Basic Salary Notice Period Other Info
Apr 17, 2026
Full time
Account Manager with Estimating Experience Job Title: Account Manager with Estimating Experience Anestablished and successful printing company seeks an account manager with strongestimating experience. This role requires someone with a background in print,who can put together pricing for standard and nonstandard products based oncost of materials and labour. We are looking for someone who has the experienceto interpret the brief given by the customer and provide a solution and pricebased on available processes. Yourknowledge of the industry will allow you to suggest solutions from the range ofproducts our client has to offer. This rolerequires a charismatic people person who can build strong customerrelationships, resulting in loyalty and customer confidence. Your communicationskills will also come into hand when liaising with suppliers and staff. AsAccount Manager you will be expected to keep everyone up to date on keyinformation in a succinct way. We arelooking for someone who can look for ways around problems, solve them. providesolutions and obtain success. If you have registered with us and wish to use your existing details to apply for this vacancy please login here. If you would like to register with us please click here To apply for this vacancy fill in the form below. The following fields are required. We ask that you only apply for any of our vacancies if you are resident in the UK and you work / have recently worked in the print, packaging or paper sectors . Forename (required) Surname (required) Email (required) Contact Telephone (required) Preferred Contact Method (required) Attach CV We prefer MS Word format (.doc or .docx) Being the largest recruitment company in print, packaging and paper we receive new vacancies on a daily basis. The software we use to "skill match" can "read" a word document but not a PDF. You will be considered for many more positions if your CV is in word format. The following section is OPTIONAL however if you have the time it would help tremendously in us matching you to over 300 positions (the average number we have at any one time). Current/Last Company Name Position Basic Salary Notice Period Other Info
Amazon
Language Engineer, Artificial General Intelligence - Data Services
Amazon Cambridge, Cambridgeshire
Description The Amazon Artificial General Intelligence (AGI) Data Services organization is responsible for developing diverse datasets to train and evaluate the Amazon AI models. We are looking for Language Engineers to join our science and engineering team to support the development of complex, multimodal datasets, using a range of approaches including synthetic data generation, model-supported data generation, and human-in-the-loop data collections. You will play a critical role in driving innovation and advancing the state-of-the-art in evaluating and training AI models. You will work closely with cross-functional teams, including product managers, engineers, and data scientists to ensure that our AI systems are best in class. Key Job Responsibilities Design complex data collections with human participants in response to science needs: author instructions, define and implement quality targets and mechanisms, provide day-to-day coordination of data collection efforts (including planning, scheduling, and reporting), and be responsible for the final deliverables Design and conduct complex data creation tasks using synthetic and model-based data generation methods, following state of the art approaches Analyze and extract insights from large amounts of data Build tools or tool prototypes for data analysis or data creation, using Python or another scripting language Use modeling tools to bootstrap or test new AI functionalities Collaborate with scientists, software engineers, and other data creators to evaluate performance of AI models Basic Qualifications Master's or higher degree in a relevant field (Computational Linguistics or equivalent field with computational analysis) 2+ years experience in computational linguistics or language data processing or AI data creation Experience with language data annotation systems and other forms of data markup Proficient with scripting languages, such as Python Experience working with speech, text, and multimodal data in multiple languages Excellent communication, strong organizational skills and very detail oriented Comfortable working in a fast paced, highly collaborative, dynamic work environment Preferred Qualifications PhD in Computational Linguistics (or equivalent field with computational emphasis) Expertise in bootstrapping AI data collections for quickly evolving requirements Extensive experience working with speech, text, and multimodal data in multiple languages Experience in data creation for complex agentic workflows Practical experience with Machine Learning Familiarity with technical concepts such as APIs Practical knowledge of version control and agile development Familiarity with database queries and data analysis processes (SQL, R, Matlab, etc.) Willingness to support several projects at one time, and to accept reprioritization as necessary Able to think creatively and possess strong analytical and problem solving skills Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Apr 17, 2026
Full time
Description The Amazon Artificial General Intelligence (AGI) Data Services organization is responsible for developing diverse datasets to train and evaluate the Amazon AI models. We are looking for Language Engineers to join our science and engineering team to support the development of complex, multimodal datasets, using a range of approaches including synthetic data generation, model-supported data generation, and human-in-the-loop data collections. You will play a critical role in driving innovation and advancing the state-of-the-art in evaluating and training AI models. You will work closely with cross-functional teams, including product managers, engineers, and data scientists to ensure that our AI systems are best in class. Key Job Responsibilities Design complex data collections with human participants in response to science needs: author instructions, define and implement quality targets and mechanisms, provide day-to-day coordination of data collection efforts (including planning, scheduling, and reporting), and be responsible for the final deliverables Design and conduct complex data creation tasks using synthetic and model-based data generation methods, following state of the art approaches Analyze and extract insights from large amounts of data Build tools or tool prototypes for data analysis or data creation, using Python or another scripting language Use modeling tools to bootstrap or test new AI functionalities Collaborate with scientists, software engineers, and other data creators to evaluate performance of AI models Basic Qualifications Master's or higher degree in a relevant field (Computational Linguistics or equivalent field with computational analysis) 2+ years experience in computational linguistics or language data processing or AI data creation Experience with language data annotation systems and other forms of data markup Proficient with scripting languages, such as Python Experience working with speech, text, and multimodal data in multiple languages Excellent communication, strong organizational skills and very detail oriented Comfortable working in a fast paced, highly collaborative, dynamic work environment Preferred Qualifications PhD in Computational Linguistics (or equivalent field with computational emphasis) Expertise in bootstrapping AI data collections for quickly evolving requirements Extensive experience working with speech, text, and multimodal data in multiple languages Experience in data creation for complex agentic workflows Practical experience with Machine Learning Familiarity with technical concepts such as APIs Practical knowledge of version control and agile development Familiarity with database queries and data analysis processes (SQL, R, Matlab, etc.) Willingness to support several projects at one time, and to accept reprioritization as necessary Able to think creatively and possess strong analytical and problem solving skills Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Hays Specialist Recruitment Limited
Finance Manager (Property Investment)
Hays Specialist Recruitment Limited
Your new company A London based high-end property investment and management business. The company have a large portfolio of live projects in the UK and are now looking to scale up their in house functions to cope with commercial demand of the business. Your new role As a newly created important role, reporting in to the Finance Director, this role will also have exposure to the Ops Director and will give great, broad exposure for candidates looking to develop hands-on experience.Duties: Management or reporting for a portfolio of projects Ownership of management reporting process Creation and delivery of budgets and forecasts Production of year-end accounts Working closely with the commercial team, business partnering on cash flow and project delivery What you'll need to succeed You will need to be qualified with understanding/exposure to the construction / property development sector either having worked in it or with clients within it. You will need the motivation to take control of a function in the long term and grow a team. The company offer a hybrid model. What you'll get in return The successful candidate will get the opportunity to properly take ownership of something alongside company growth, aligning your personal motivations to company success. The role will be a great mix of tasks and involvement, so should make a dynamic place to work and grow. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Apr 17, 2026
Full time
Your new company A London based high-end property investment and management business. The company have a large portfolio of live projects in the UK and are now looking to scale up their in house functions to cope with commercial demand of the business. Your new role As a newly created important role, reporting in to the Finance Director, this role will also have exposure to the Ops Director and will give great, broad exposure for candidates looking to develop hands-on experience.Duties: Management or reporting for a portfolio of projects Ownership of management reporting process Creation and delivery of budgets and forecasts Production of year-end accounts Working closely with the commercial team, business partnering on cash flow and project delivery What you'll need to succeed You will need to be qualified with understanding/exposure to the construction / property development sector either having worked in it or with clients within it. You will need the motivation to take control of a function in the long term and grow a team. The company offer a hybrid model. What you'll get in return The successful candidate will get the opportunity to properly take ownership of something alongside company growth, aligning your personal motivations to company success. The role will be a great mix of tasks and involvement, so should make a dynamic place to work and grow. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Area Manager, Lean FMCG Manufacturing Halifax
Nestlé SA Halifax, Yorkshire
A leading global food company is seeking an Area Manager in Halifax to oversee confectionery manufacturing and ensure operational excellence. The ideal candidate will have proven leadership experience in a complex FMCG environment, passionately driving lean manufacturing principles. Responsibilities include managing production teams, ensuring compliance with safety and quality standards, and leading continuous improvement initiatives. This is a full-time position with a competitive salary and various benefits, including potential bonuses and a generous pension scheme.
Apr 17, 2026
Full time
A leading global food company is seeking an Area Manager in Halifax to oversee confectionery manufacturing and ensure operational excellence. The ideal candidate will have proven leadership experience in a complex FMCG environment, passionately driving lean manufacturing principles. Responsibilities include managing production teams, ensuring compliance with safety and quality standards, and leading continuous improvement initiatives. This is a full-time position with a competitive salary and various benefits, including potential bonuses and a generous pension scheme.
LexisNexis Risk Solutions
Business Development Manager
LexisNexis Risk Solutions
.Business Development Manager page is loaded Business Development Managerlocations: UK - London (London Wall)time type: Full timeposted on: Posted Todayjob requisition id: R106030 About the Business With more than 10,000 global customers, Brightmine, formerly XpertHR, is a leading provider of people data, analytics and insight for the HR sector. We help HR leaders confidently navigate the evolving world of work through our unique combination of critical workforce data, AI-enabled technology and trusted HR expertise. At the same time, we're creating an inclusive, people-focused environment of our own. A culture where individuals with ambition, curiosity and ideas can make an impact. Where you can think big, aim high and explore more. About the Role This is a key role within Brightmine's UK sales organisation, responsible for selling our suite of XpertHR solutions across the UK market. As a Business Development Manager, you'll be driving new business growth by engaging prospects, acting on qualified marketing leads, and identifying opportunities within your designated sales verticals.You'll be supported by cutting-edge tools and a collaborative team environment, with a strong focus on career development and internal progression. We're proud to have many home-grown success stories - and we're excited to help you become one of them. Responsibilities Generate new business opportunities through qualified leads and proactive prospecting Build and develop relationships with key decision-makers across your sales verticals Lead detailed discovery conversations to identify relevant solutions aligned with customer needs and people strategies Sell multiple products across the Brightmine portfolio using the 3C methodology to meet revenue and KPI targets Negotiate effectively with customers, following agreed commercial guidelines Monitor market trends and industry news to identify new opportunities and stay informed Represent Brightmine with professionalism and insight, positioning us as a partner of choice Requirements Proven success in solution sales, both over the phone and face-to-face Excellent communication and listening skills, with a people-oriented, collaborative approach Strong relationship-building skills with both external clients and internal stakeholders Ability to quickly acquire working knowledge of Brightmine's products, market, and customer needs Effective time management and organisational skills Strong negotiation capabilities and commercial acumen Work in a Way That Works for You We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: Generous holiday allowance with the option to buy additional days Health screening, eye care vouchers, and private medical benefits Wellbeing programs and life assurance Competitive contributory pension scheme Save As You Earn share option scheme Travel season ticket loan and electric vehicle scheme Optional dental insurance Maternity, paternity, and shared parental leave Employee Assistance Programme and emergency care support RECARES days to support the charities and causes that matter to you Employee resource groups and dedicated volunteer time Extensive learning and development resources Employee discounts via Perks at Work We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our or please contact 1-. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams . Please read our .We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: .RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
Apr 17, 2026
Full time
.Business Development Manager page is loaded Business Development Managerlocations: UK - London (London Wall)time type: Full timeposted on: Posted Todayjob requisition id: R106030 About the Business With more than 10,000 global customers, Brightmine, formerly XpertHR, is a leading provider of people data, analytics and insight for the HR sector. We help HR leaders confidently navigate the evolving world of work through our unique combination of critical workforce data, AI-enabled technology and trusted HR expertise. At the same time, we're creating an inclusive, people-focused environment of our own. A culture where individuals with ambition, curiosity and ideas can make an impact. Where you can think big, aim high and explore more. About the Role This is a key role within Brightmine's UK sales organisation, responsible for selling our suite of XpertHR solutions across the UK market. As a Business Development Manager, you'll be driving new business growth by engaging prospects, acting on qualified marketing leads, and identifying opportunities within your designated sales verticals.You'll be supported by cutting-edge tools and a collaborative team environment, with a strong focus on career development and internal progression. We're proud to have many home-grown success stories - and we're excited to help you become one of them. Responsibilities Generate new business opportunities through qualified leads and proactive prospecting Build and develop relationships with key decision-makers across your sales verticals Lead detailed discovery conversations to identify relevant solutions aligned with customer needs and people strategies Sell multiple products across the Brightmine portfolio using the 3C methodology to meet revenue and KPI targets Negotiate effectively with customers, following agreed commercial guidelines Monitor market trends and industry news to identify new opportunities and stay informed Represent Brightmine with professionalism and insight, positioning us as a partner of choice Requirements Proven success in solution sales, both over the phone and face-to-face Excellent communication and listening skills, with a people-oriented, collaborative approach Strong relationship-building skills with both external clients and internal stakeholders Ability to quickly acquire working knowledge of Brightmine's products, market, and customer needs Effective time management and organisational skills Strong negotiation capabilities and commercial acumen Work in a Way That Works for You We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: Generous holiday allowance with the option to buy additional days Health screening, eye care vouchers, and private medical benefits Wellbeing programs and life assurance Competitive contributory pension scheme Save As You Earn share option scheme Travel season ticket loan and electric vehicle scheme Optional dental insurance Maternity, paternity, and shared parental leave Employee Assistance Programme and emergency care support RECARES days to support the charities and causes that matter to you Employee resource groups and dedicated volunteer time Extensive learning and development resources Employee discounts via Perks at Work We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our or please contact 1-. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams . Please read our .We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: .RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
The Vella Group
Site Manager
The Vella Group Stoke-on-trent, Staffordshire
Contract : Full time, Permanent Hours: 45 hours per week - Monday to Friday Location: Stoke-on-Trent Salary: £50,000 - £55,000 plus car/allowance and bonus (OTE up to £80,000 per annum) Bodyshop Manager About The Vella Group The Vella Group is one of the UK's leading accident repair specialists, with over 30 years' experience supporting drivers and insurer partners. Operating across a growing network of modern bodyshops, The Vella Group is committed to technical excellence, outstanding customer service, and continuous investment in people, equipment, and innovation. Role Overview We are seeking a Bodyshop Manager to lead our site in Stoke-on-Trent . In this role, you will oversee all operational and technical activities, managing workflow, supporting technicians and support staff, ensuring compliance, and maintaining excellent relationships with customers, suppliers, and Work Providers. You will drive productivity, lead daily production meetings, and ensure the highest standards are achieved across the site, from estimate to vehicle return. Key Responsibilities Operational & Production Leadership Manage all repair, estimating, and production processes, ensuring efficiency, accuracy, and adherence to repair methodologies. Oversee daily workflow, producing schedules and leading production meetings to review performance and plan upcoming work. Achieve consistent labour utilisation, ensuring technicians' skills are fully deployed and productivity targets are met. Identify production constraints and escalate to the Operations Manager when needed. Support all site departments to maintain smooth and collaborative operations. Customer Experience & Work Provider Management Act as senior point of contact for customer complaints, resolving issues professionally and maintaining high satisfaction. Build and maintain strong relationships with Work Providers, understanding contracts and negotiating effectively. Keep customers informed throughout the repair journey, communicating updates, changes, and expectations clearly. Estimating, Administration & Compliance Ensure supplementary estimates are produced and submitted promptly with supporting images in line with contractual agreements. Maintain accurate notes and updates in internal management systems to track claim progression. Monitor workloads to meet internal and contractual SLA requirements. Ensure full compliance with BSI 10125, HSE, COSHH, EPA regulations, and internal audit requirements. Conduct final QC checks to maintain repair quality. People Leadership Lead, motivate, and support all onsite staff, fostering a high-performance culture. Oversee on-the-job training for new and existing team members. Conduct regular performance reviews and develop staff with clear expectations and growth plans. Promote a team culture centred on quality, safety, and accountability. Quality, Safety & Site Standards Stay up to date with repair methods, technology, and manufacturer guidelines. Maintain housekeeping standards and ensure equipment is properly maintained. Drive continuous improvements in processes, efficiency, and overall site performance. Additional Expectations Flexibility to undertake additional duties as required, including support at other sites. Attend training courses to stay current with industry standards and company policies. What You'll Get in Return We believe in taking care of our people. When you join The Vella Group, you'll enjoy: 33 days holiday including bank holidays Pension scheme & death in service insurance Enhanced maternity & paternity pay Access to Perkbox - discounts on retail, travel, and more MediCash - free healthcare support Internal and external training to develop your skills Childcare support - vouchers or workplace nursery benefit Free parking and provided uniform Working Hours Monday to Friday 45 hours per week Location This is an on-site role based in Stoke-on-Trent, Staffordshire Ready to bring your skills to a team that values quality, teamwork, and career development? Apply now and become part of our growing success story.REF-
Apr 17, 2026
Full time
Contract : Full time, Permanent Hours: 45 hours per week - Monday to Friday Location: Stoke-on-Trent Salary: £50,000 - £55,000 plus car/allowance and bonus (OTE up to £80,000 per annum) Bodyshop Manager About The Vella Group The Vella Group is one of the UK's leading accident repair specialists, with over 30 years' experience supporting drivers and insurer partners. Operating across a growing network of modern bodyshops, The Vella Group is committed to technical excellence, outstanding customer service, and continuous investment in people, equipment, and innovation. Role Overview We are seeking a Bodyshop Manager to lead our site in Stoke-on-Trent . In this role, you will oversee all operational and technical activities, managing workflow, supporting technicians and support staff, ensuring compliance, and maintaining excellent relationships with customers, suppliers, and Work Providers. You will drive productivity, lead daily production meetings, and ensure the highest standards are achieved across the site, from estimate to vehicle return. Key Responsibilities Operational & Production Leadership Manage all repair, estimating, and production processes, ensuring efficiency, accuracy, and adherence to repair methodologies. Oversee daily workflow, producing schedules and leading production meetings to review performance and plan upcoming work. Achieve consistent labour utilisation, ensuring technicians' skills are fully deployed and productivity targets are met. Identify production constraints and escalate to the Operations Manager when needed. Support all site departments to maintain smooth and collaborative operations. Customer Experience & Work Provider Management Act as senior point of contact for customer complaints, resolving issues professionally and maintaining high satisfaction. Build and maintain strong relationships with Work Providers, understanding contracts and negotiating effectively. Keep customers informed throughout the repair journey, communicating updates, changes, and expectations clearly. Estimating, Administration & Compliance Ensure supplementary estimates are produced and submitted promptly with supporting images in line with contractual agreements. Maintain accurate notes and updates in internal management systems to track claim progression. Monitor workloads to meet internal and contractual SLA requirements. Ensure full compliance with BSI 10125, HSE, COSHH, EPA regulations, and internal audit requirements. Conduct final QC checks to maintain repair quality. People Leadership Lead, motivate, and support all onsite staff, fostering a high-performance culture. Oversee on-the-job training for new and existing team members. Conduct regular performance reviews and develop staff with clear expectations and growth plans. Promote a team culture centred on quality, safety, and accountability. Quality, Safety & Site Standards Stay up to date with repair methods, technology, and manufacturer guidelines. Maintain housekeeping standards and ensure equipment is properly maintained. Drive continuous improvements in processes, efficiency, and overall site performance. Additional Expectations Flexibility to undertake additional duties as required, including support at other sites. Attend training courses to stay current with industry standards and company policies. What You'll Get in Return We believe in taking care of our people. When you join The Vella Group, you'll enjoy: 33 days holiday including bank holidays Pension scheme & death in service insurance Enhanced maternity & paternity pay Access to Perkbox - discounts on retail, travel, and more MediCash - free healthcare support Internal and external training to develop your skills Childcare support - vouchers or workplace nursery benefit Free parking and provided uniform Working Hours Monday to Friday 45 hours per week Location This is an on-site role based in Stoke-on-Trent, Staffordshire Ready to bring your skills to a team that values quality, teamwork, and career development? Apply now and become part of our growing success story.REF-
Software Implementation Coordinator
SINGU Cardiff, South Glamorgan
About SINGU At SINGU, we're redefining how the world's most ambitious real estate companies run their operations. Our mission is to become Europe's leading platform for managing warehouse, logistics, retail, and multi-site commercial real estate portfolios - empowering our Clients to protect revenue, boost efficiency, and unlock new value across every aspect of their business. Our unified CAFM platform already powers the daily operations of over 250 million m of real estate worldwide, supporting more than 500,000 professionals. Following our union with the UK's Micad and Germany's net-haus, we now help manage 100,000+ buildings across 35+ countries - and we're just getting started. Backed by a leading growth equity investor, we're scaling rapidly and partnering with global leaders such as Prologis, ECE, CTP, Hillwood, Logicor, GLP, and Unibail-Rodamco-Westfield. As we continue to grow through strategic acquisitions and bold innovation, we stay true to our core values: adaptability, collaboration, and client focus. If you're ready to help build Europe's leading platform for property operations - and make a tangible impact on how the real estate industry works - join SINGU and be part of this transformation. About the role We are looking for a high-performing Software Implementation Coordinator to join our Customer Experience team dedicated to Micad Pro platform. Someone who takes full ownership of outcomes, not just tasks, and who thrives in a fast-paced, customer-focused environment. This is not a role for someone who wants to follow a script. You will own individual implementations end-to-end, contribute to complex enterprise rollouts, and be expected to think strategically about how we deliver value to our customers - not just execute. This is a brilliant development opportunity for someone who has built a solid foundation in software implementations and is ready to step up, take on more responsibility, and grow fast in a scaling business. Location: Cardiff-based, remote (to be able to meet with the team from time to time), with regular travel across the UK for on-site customers visits. Responsibilities Own end-to-end customer implementations - lead technical deployments for assigned customers from kickoff through go-live. You set the pace, manage the complexity, and are accountable for the outcome. Drive enterprise-level rollouts - work closely with the Solutions and Implementation Manager on complex, multi-site projects. You are expected to bring strategic thinking to planning, not just execution. Be the technical authority on Micad Pro - develop deep platform expertise so you can guide customers through configurations, resolve issues decisively, and challenge solutions that do not serve the customer's long-term goals. Lead strategic Success Planning - hold meaningful conversations with key accounts about measurable outcomes. You are not just checking boxes - you are helping customers unlock real value. Act as a bridge between customer and product - work cross-functionally with Sales, Customer Success, Product, and Engineering. Your customer insights should actively shape how we build and improve the platform. What You Will Bring to the Team Proven implementation track record - you have successfully delivered software implementation or solutions delivery projects - ideally in SaaS, PropTech, CAFM, or B2B software. You know what good looks like and you hold yourself to it. Strong technical aptitude and intellectual curiosity - you get to grips with complex platforms fast, troubleshoot independently, and train end-users with confidence. You do not wait for someone else to figure it out. Strategic thinking, not just execution - you understand the customer's broader goals and connect your work to their business outcomes. You ask why, not just how. Ownership mindset - you take responsibility for your projects, your customers, and your results. When something goes wrong, you fix it. When something could be better, you say so. Exceptional communication skills - you can translate technical complexity into plain language, build trust with senior stakeholders, and represent Micad credibly at every level of a customer organisation. Organised, detail-oriented, and proactive - you keep projects on track, flag risks early, and never let something slip through the cracks. You are the kind of person others rely on. Comfortable with key tools - HubSpot, Vitally, Jira, or similar. You are data-driven and confident reporting on progress with clarity. Hungry to grow - you are ambitious. You want to be the best at what you do and you are actively looking to develop into a senior role. This is not a holding position for you - it is a launchpad. What does success look like High-quality, on-time implementations. Customers who see value fast. Satisfaction scores that reflect the standard we hold ourselves to. And a clear trajectory toward a senior implementations role. Why join SINGU? Permanent contract with competitive yearly salary range of 35'000 - 40'000£. A clear path to a senior implementations role - this is a place where performance is noticed and rewarded A collaborative, no-micromanagement culture - we trust you to deliver Part of a fast-scaling, international group redefining how real estate is managed If this role sounds like a good fit, we'd love to hear from you. Apply and help us build technology that supports critical operations every day.
Apr 17, 2026
Full time
About SINGU At SINGU, we're redefining how the world's most ambitious real estate companies run their operations. Our mission is to become Europe's leading platform for managing warehouse, logistics, retail, and multi-site commercial real estate portfolios - empowering our Clients to protect revenue, boost efficiency, and unlock new value across every aspect of their business. Our unified CAFM platform already powers the daily operations of over 250 million m of real estate worldwide, supporting more than 500,000 professionals. Following our union with the UK's Micad and Germany's net-haus, we now help manage 100,000+ buildings across 35+ countries - and we're just getting started. Backed by a leading growth equity investor, we're scaling rapidly and partnering with global leaders such as Prologis, ECE, CTP, Hillwood, Logicor, GLP, and Unibail-Rodamco-Westfield. As we continue to grow through strategic acquisitions and bold innovation, we stay true to our core values: adaptability, collaboration, and client focus. If you're ready to help build Europe's leading platform for property operations - and make a tangible impact on how the real estate industry works - join SINGU and be part of this transformation. About the role We are looking for a high-performing Software Implementation Coordinator to join our Customer Experience team dedicated to Micad Pro platform. Someone who takes full ownership of outcomes, not just tasks, and who thrives in a fast-paced, customer-focused environment. This is not a role for someone who wants to follow a script. You will own individual implementations end-to-end, contribute to complex enterprise rollouts, and be expected to think strategically about how we deliver value to our customers - not just execute. This is a brilliant development opportunity for someone who has built a solid foundation in software implementations and is ready to step up, take on more responsibility, and grow fast in a scaling business. Location: Cardiff-based, remote (to be able to meet with the team from time to time), with regular travel across the UK for on-site customers visits. Responsibilities Own end-to-end customer implementations - lead technical deployments for assigned customers from kickoff through go-live. You set the pace, manage the complexity, and are accountable for the outcome. Drive enterprise-level rollouts - work closely with the Solutions and Implementation Manager on complex, multi-site projects. You are expected to bring strategic thinking to planning, not just execution. Be the technical authority on Micad Pro - develop deep platform expertise so you can guide customers through configurations, resolve issues decisively, and challenge solutions that do not serve the customer's long-term goals. Lead strategic Success Planning - hold meaningful conversations with key accounts about measurable outcomes. You are not just checking boxes - you are helping customers unlock real value. Act as a bridge between customer and product - work cross-functionally with Sales, Customer Success, Product, and Engineering. Your customer insights should actively shape how we build and improve the platform. What You Will Bring to the Team Proven implementation track record - you have successfully delivered software implementation or solutions delivery projects - ideally in SaaS, PropTech, CAFM, or B2B software. You know what good looks like and you hold yourself to it. Strong technical aptitude and intellectual curiosity - you get to grips with complex platforms fast, troubleshoot independently, and train end-users with confidence. You do not wait for someone else to figure it out. Strategic thinking, not just execution - you understand the customer's broader goals and connect your work to their business outcomes. You ask why, not just how. Ownership mindset - you take responsibility for your projects, your customers, and your results. When something goes wrong, you fix it. When something could be better, you say so. Exceptional communication skills - you can translate technical complexity into plain language, build trust with senior stakeholders, and represent Micad credibly at every level of a customer organisation. Organised, detail-oriented, and proactive - you keep projects on track, flag risks early, and never let something slip through the cracks. You are the kind of person others rely on. Comfortable with key tools - HubSpot, Vitally, Jira, or similar. You are data-driven and confident reporting on progress with clarity. Hungry to grow - you are ambitious. You want to be the best at what you do and you are actively looking to develop into a senior role. This is not a holding position for you - it is a launchpad. What does success look like High-quality, on-time implementations. Customers who see value fast. Satisfaction scores that reflect the standard we hold ourselves to. And a clear trajectory toward a senior implementations role. Why join SINGU? Permanent contract with competitive yearly salary range of 35'000 - 40'000£. A clear path to a senior implementations role - this is a place where performance is noticed and rewarded A collaborative, no-micromanagement culture - we trust you to deliver Part of a fast-scaling, international group redefining how real estate is managed If this role sounds like a good fit, we'd love to hear from you. Apply and help us build technology that supports critical operations every day.
FCBT Account Manager - London, United Kingdom
Traveltechessentialist
FCBT Account Manager - London, United Kingdom Job no: 530368 Brand: Flight Centre Business Travel (FCBT) Work type: Full time, Hybrid Location: London Categories: Sales and Customer Service, Administration About The Role Flight Centre Business Travel (FCBT) is seeking a dedicated Account Manager to join our team. With a key focus on customer growth, retention and travel program optimisation, as an Account Manager you will partner with clients to deliver strategic insights and data driven analysis, driving measurable results and long term success. You will report directly to the Business Leader for FCBT, ensuring alignment with global strategies and initiatives. What You'll Do Business Planning & Data Analytics: Implement Business Plans that align with customer goals & objectives, establish strategies tailored to customer needs, monitor progress, analyse travel data, provide actionable insights, measure and deliver on outcomes. Relationship & Stakeholder Management: Clearly communicate with the customer focusing on development of multi level relationships with key personas, engage with internal & external stakeholders including operations, finance, support & supplier to deliver value to the customer. Commercial Strategy: Ensure ongoing customer profitability, identify opportunities for value adds and increased engagement with product & services, identify opportunities for growth including leakage. Subject Matter Expert: Stay up to date on industry & market trends, keep customers informed of the latest products and services and provide strategic direction for travel programs. What We're Looking For 2+ year experience working in a Customer Relationship / Account Management role An individual who has a passion for delivering outstanding customer service, is self motivated, driven, can deliver on outcomes and achieve KPIs Ability to articulate knowledge about products, services, and value propositions to customers Ability to manage external and internal stakeholders through strong communication and delivery of outcomes What You Will Enjoy Travel Like a Pro: Access industry travel discounts and qualify for sponsored 'Familiarisation Trips' to explore new destinations and products around the world. Career Growth: Be supported in your career growth through our Brightness of Future pathways within our global organisation. Celebrate Success: Embrace our famous company culture at Reward & Recognition events throughout the year, including our annual 'Global Gathering' (pack your bags for Lisbon 2024!). Be Yourself: Thrive in a workplace that values individualism - come as you are! Stay Healthy: Benefit from our Health Cash Plan - claim cash reimbursements for routine and emergency healthcare. Stay Active: Enjoy an hour out of your working week dedicated to being active or focusing on your wellbeing. So much more: company matched charitable giving, an excellent pension scheme, an Electric Vehicle Scheme, a share scheme, and several other salary sacrifice benefits. Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at . Applications close: 13 Apr 2026 GMT Daylight Time
Apr 17, 2026
Full time
FCBT Account Manager - London, United Kingdom Job no: 530368 Brand: Flight Centre Business Travel (FCBT) Work type: Full time, Hybrid Location: London Categories: Sales and Customer Service, Administration About The Role Flight Centre Business Travel (FCBT) is seeking a dedicated Account Manager to join our team. With a key focus on customer growth, retention and travel program optimisation, as an Account Manager you will partner with clients to deliver strategic insights and data driven analysis, driving measurable results and long term success. You will report directly to the Business Leader for FCBT, ensuring alignment with global strategies and initiatives. What You'll Do Business Planning & Data Analytics: Implement Business Plans that align with customer goals & objectives, establish strategies tailored to customer needs, monitor progress, analyse travel data, provide actionable insights, measure and deliver on outcomes. Relationship & Stakeholder Management: Clearly communicate with the customer focusing on development of multi level relationships with key personas, engage with internal & external stakeholders including operations, finance, support & supplier to deliver value to the customer. Commercial Strategy: Ensure ongoing customer profitability, identify opportunities for value adds and increased engagement with product & services, identify opportunities for growth including leakage. Subject Matter Expert: Stay up to date on industry & market trends, keep customers informed of the latest products and services and provide strategic direction for travel programs. What We're Looking For 2+ year experience working in a Customer Relationship / Account Management role An individual who has a passion for delivering outstanding customer service, is self motivated, driven, can deliver on outcomes and achieve KPIs Ability to articulate knowledge about products, services, and value propositions to customers Ability to manage external and internal stakeholders through strong communication and delivery of outcomes What You Will Enjoy Travel Like a Pro: Access industry travel discounts and qualify for sponsored 'Familiarisation Trips' to explore new destinations and products around the world. Career Growth: Be supported in your career growth through our Brightness of Future pathways within our global organisation. Celebrate Success: Embrace our famous company culture at Reward & Recognition events throughout the year, including our annual 'Global Gathering' (pack your bags for Lisbon 2024!). Be Yourself: Thrive in a workplace that values individualism - come as you are! Stay Healthy: Benefit from our Health Cash Plan - claim cash reimbursements for routine and emergency healthcare. Stay Active: Enjoy an hour out of your working week dedicated to being active or focusing on your wellbeing. So much more: company matched charitable giving, an excellent pension scheme, an Electric Vehicle Scheme, a share scheme, and several other salary sacrifice benefits. Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at . Applications close: 13 Apr 2026 GMT Daylight Time
Lead Product Manager, AI & ML Platforms
Expedia, Inc.
A leading travel technology company based in Greater London seeks a Product Manager to drive the vision and roadmap for AI and ML platforms. You'll translate complex opportunities into actionable insights and ensure stakeholder alignment across engineering and data teams. A Bachelor's degree in a technical field and extensive experience in product management are required. The role includes establishing metrics for platform success and advocating for responsible AI usage. This position offers a competitive pay package with potential for significant performance-based increases.
Apr 17, 2026
Full time
A leading travel technology company based in Greater London seeks a Product Manager to drive the vision and roadmap for AI and ML platforms. You'll translate complex opportunities into actionable insights and ensure stakeholder alignment across engineering and data teams. A Bachelor's degree in a technical field and extensive experience in product management are required. The role includes establishing metrics for platform success and advocating for responsible AI usage. This position offers a competitive pay package with potential for significant performance-based increases.
Manager, Digital Op Model, Process Improvement and Business Analyst, Belfast or Derry, Londonderry
Ernst & Young Advisory Services Sdn Bhd City, Belfast
Manager, Digital Op Model, Process Improvement and Business Analyst, Belfast or Derry, Londonderry Location: Belfast Other locations: Primary Location Only At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The opportunity Join our Customer Transformation team and help clients radically improve their customer-facing operations. You'll work on exciting projects that transform customer experience, drive sustainable growth, and enhance business outcomes. This is your chance to shape how organisations connect with their customers through innovative digital solutions and user-centric strategies. Your key responsibilities Lead and support full project lifecycles using agile, hybrid, or waterfall methodologies. Conduct business analysis including requirements gathering, prioritisation, and data analysis. Facilitate workshops and engage with senior stakeholders to drive business outcomes. Collaborate with cross-functional teams to deliver customer-centred technology solutions. Support CRM and omnichannel transformation initiatives. Design and optimise customer-facing business processes. Skills and attributes for Success Strong analytical and problem-solving skills. Excellent communication and stakeholder engagement abilities. Technical proficiency with CRM platforms and business process modelling tools. Ability to manage multiple tasks and collaborate effectively in teams. Customer-focused mindset with attention to detail. Ideally, You'll also have Experience with Lean, Six Sigma, and Agile methodologies. Familiarity with Martech, CPQ, and emerging technologies. Product Owner or Scrum Master experience. What we look for We're looking for innovative, agile thinkers who are passionate about customer experience and digital transformation. You'll thrive in a collaborative environment and be driven to make a meaningful impact through inclusive leadership and creative problem-solving. We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You'll be embraced for who you are and empowered to use your voice to help others find theirs. As an equal opportunities' employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process. Are you ready to shape your future with confidence? Apply today. EY Building a better working world
Apr 17, 2026
Full time
Manager, Digital Op Model, Process Improvement and Business Analyst, Belfast or Derry, Londonderry Location: Belfast Other locations: Primary Location Only At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The opportunity Join our Customer Transformation team and help clients radically improve their customer-facing operations. You'll work on exciting projects that transform customer experience, drive sustainable growth, and enhance business outcomes. This is your chance to shape how organisations connect with their customers through innovative digital solutions and user-centric strategies. Your key responsibilities Lead and support full project lifecycles using agile, hybrid, or waterfall methodologies. Conduct business analysis including requirements gathering, prioritisation, and data analysis. Facilitate workshops and engage with senior stakeholders to drive business outcomes. Collaborate with cross-functional teams to deliver customer-centred technology solutions. Support CRM and omnichannel transformation initiatives. Design and optimise customer-facing business processes. Skills and attributes for Success Strong analytical and problem-solving skills. Excellent communication and stakeholder engagement abilities. Technical proficiency with CRM platforms and business process modelling tools. Ability to manage multiple tasks and collaborate effectively in teams. Customer-focused mindset with attention to detail. Ideally, You'll also have Experience with Lean, Six Sigma, and Agile methodologies. Familiarity with Martech, CPQ, and emerging technologies. Product Owner or Scrum Master experience. What we look for We're looking for innovative, agile thinkers who are passionate about customer experience and digital transformation. You'll thrive in a collaborative environment and be driven to make a meaningful impact through inclusive leadership and creative problem-solving. We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You'll be embraced for who you are and empowered to use your voice to help others find theirs. As an equal opportunities' employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process. Are you ready to shape your future with confidence? Apply today. EY Building a better working world
Junior Technical Project Manager
Carwow
OUR MISSION To become the car-changing destination of choice. By combining technology, media and deep automotive expertise, we've turned how people buy, sell, advertise and lease cars on its head. What started as a simple reviews site is now one of the largest online car-changing destinations in Europe. Last year alone we grew over 50% with nearly £3bn worth of cars bought on site, while £1.8bn of cars were listed for sale through our Sell My Car service. In 2024 we went big and acquired Autovia - creators of AutoExpress and Evo magazines - doubling our audience overnight. Together we now have one of the biggest YouTube channels in the world with almost 10m subscribers and over 1.1 billion annual views, while we sell 1.2 million print copies of our magazines and have an annual web content reach over 350million. And we're a long way from done! YOUR MISSION We're looking for a Junior Technical Project Manager to join our Business Innovation team. You will be the engine room of our internal platforms, helping us bridge the gap between business "pain points" and technical "solutions." This is a hands on role. You won't just be managing a timeline; you'll be learning to build apps in Retool, optimising our Salesforce environment, and ensuring our team stays on track using Asana. This is a perfect role for a process oriented builder who wants to own the full lifecycle of internal products - making everyone around you more effective. KEY RESPONSIBILITIES Asana & Project Delivery: Own the day to day hygiene of our project boards. You'll ensure deadlines are clear, priorities are communicated to the business, and roadblocks are flagged early. Hands on Building: Work closely with our lead (Armin) to take over Retool based projects. You'll learn the tool inside out and eventually build your own apps to automate internal tasks. Workflow Optimisation: Partner with the Salesforce team to identify bottlenecks. You will facilitate backlog refinement by converting ambiguous stakeholder needs into clear, actionable User Stories with defined Acceptance Criteria. Stakeholder Communication: Act as the "Front Door" for new requests. You'll gather requirements, document them clearly, and keep stakeholders updated on progress and impact. Continuous Improvement: Constantly ask "Why do we do it this way?" and look for ways to use low code tools or AI to make our colleagues' lives easier. KEY REQUIREMENTS 1-2 years of experience in a technical or operations heavy environment (e.g., Ops Coordinator, Junior BA, or a technical grad with strong project skills). A "Builder" Mindset: You aren't afraid of a bit of logic. If you've dabbled in SQL, JavaScript, or advanced Excel formulas, you're exactly who we're looking for. You prioritise action: You'd rather ship a 'good' version today than a 'perfect' one next month. Whether it's jumping into a messy spreadsheet, fixing a broken workflow, or tackling a task that isn't in your job description, you don't wait for a manual, you figure it out. Obsessive Organisation: You love a clean Asana/Jira board. You find satisfaction in a well documented process. Clear Communicator: You can explain a technical update to a non technical person without using confusing jargon. Tool Curiosity: You're excited to become a power user in Salesforce, Retool, and Asana. BONUS POINTS Experience with SQL or JavaScript. Prior exposure to Salesforce (even as a user). A portfolio of "things you've built" (even if it's just a complex automation in Zapier or a personal Notion workspace). INTERVIEW PROCESS Introductory call with our Talent team Hiring Manager Interview Case Study Interview Values Interview WHAT'S IN IT FOR YOU Competitive comp package 28 days' holiday plus bank holidays, increasing to 35 with length of service, plus extras for house moves, weddings and more! Employee friendly share options Pension scheme via Royal London - up to 5% company contribution Vitality private healthcare insurance Life Assurance - 4x annual salary Monthly coaching sessions with Spill - our mental wellbeing partner Inclusive parental, partner and shared parental leave including up to 20 weeks' full pay maternity and shared parental leave, and 8 weeks' full partner pay, as well as fertility treatment and pregnancy loss policies Bubble childcare support and discounted nanny fees for little ones 'Work from abroad for a month' annual scheme Generous learning and development budget £500 home office budget Diversity and inclusion is an integral part of our culture. We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position. We make recruiting decisions based on experience, skills and potential, so all our applicants are treated fairly and equally.
Apr 17, 2026
Full time
OUR MISSION To become the car-changing destination of choice. By combining technology, media and deep automotive expertise, we've turned how people buy, sell, advertise and lease cars on its head. What started as a simple reviews site is now one of the largest online car-changing destinations in Europe. Last year alone we grew over 50% with nearly £3bn worth of cars bought on site, while £1.8bn of cars were listed for sale through our Sell My Car service. In 2024 we went big and acquired Autovia - creators of AutoExpress and Evo magazines - doubling our audience overnight. Together we now have one of the biggest YouTube channels in the world with almost 10m subscribers and over 1.1 billion annual views, while we sell 1.2 million print copies of our magazines and have an annual web content reach over 350million. And we're a long way from done! YOUR MISSION We're looking for a Junior Technical Project Manager to join our Business Innovation team. You will be the engine room of our internal platforms, helping us bridge the gap between business "pain points" and technical "solutions." This is a hands on role. You won't just be managing a timeline; you'll be learning to build apps in Retool, optimising our Salesforce environment, and ensuring our team stays on track using Asana. This is a perfect role for a process oriented builder who wants to own the full lifecycle of internal products - making everyone around you more effective. KEY RESPONSIBILITIES Asana & Project Delivery: Own the day to day hygiene of our project boards. You'll ensure deadlines are clear, priorities are communicated to the business, and roadblocks are flagged early. Hands on Building: Work closely with our lead (Armin) to take over Retool based projects. You'll learn the tool inside out and eventually build your own apps to automate internal tasks. Workflow Optimisation: Partner with the Salesforce team to identify bottlenecks. You will facilitate backlog refinement by converting ambiguous stakeholder needs into clear, actionable User Stories with defined Acceptance Criteria. Stakeholder Communication: Act as the "Front Door" for new requests. You'll gather requirements, document them clearly, and keep stakeholders updated on progress and impact. Continuous Improvement: Constantly ask "Why do we do it this way?" and look for ways to use low code tools or AI to make our colleagues' lives easier. KEY REQUIREMENTS 1-2 years of experience in a technical or operations heavy environment (e.g., Ops Coordinator, Junior BA, or a technical grad with strong project skills). A "Builder" Mindset: You aren't afraid of a bit of logic. If you've dabbled in SQL, JavaScript, or advanced Excel formulas, you're exactly who we're looking for. You prioritise action: You'd rather ship a 'good' version today than a 'perfect' one next month. Whether it's jumping into a messy spreadsheet, fixing a broken workflow, or tackling a task that isn't in your job description, you don't wait for a manual, you figure it out. Obsessive Organisation: You love a clean Asana/Jira board. You find satisfaction in a well documented process. Clear Communicator: You can explain a technical update to a non technical person without using confusing jargon. Tool Curiosity: You're excited to become a power user in Salesforce, Retool, and Asana. BONUS POINTS Experience with SQL or JavaScript. Prior exposure to Salesforce (even as a user). A portfolio of "things you've built" (even if it's just a complex automation in Zapier or a personal Notion workspace). INTERVIEW PROCESS Introductory call with our Talent team Hiring Manager Interview Case Study Interview Values Interview WHAT'S IN IT FOR YOU Competitive comp package 28 days' holiday plus bank holidays, increasing to 35 with length of service, plus extras for house moves, weddings and more! Employee friendly share options Pension scheme via Royal London - up to 5% company contribution Vitality private healthcare insurance Life Assurance - 4x annual salary Monthly coaching sessions with Spill - our mental wellbeing partner Inclusive parental, partner and shared parental leave including up to 20 weeks' full pay maternity and shared parental leave, and 8 weeks' full partner pay, as well as fertility treatment and pregnancy loss policies Bubble childcare support and discounted nanny fees for little ones 'Work from abroad for a month' annual scheme Generous learning and development budget £500 home office budget Diversity and inclusion is an integral part of our culture. We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position. We make recruiting decisions based on experience, skills and potential, so all our applicants are treated fairly and equally.
Strategic Account Leader
Craft Agency Ltd
A branding and packaging design studio in Liverpool is seeking a Senior Account Manager to lead brand and packaging projects. You'll manage project delivery from brief to production, ensuring that creative work aligns with commercial goals. The role emphasizes client relationship building and offers exposure to senior decision-making. Ideal candidates have experience in branding agencies and managing FMCG projects, enjoying more ownership and direct access to leadership than typically available in larger agency settings.
Apr 17, 2026
Full time
A branding and packaging design studio in Liverpool is seeking a Senior Account Manager to lead brand and packaging projects. You'll manage project delivery from brief to production, ensuring that creative work aligns with commercial goals. The role emphasizes client relationship building and offers exposure to senior decision-making. Ideal candidates have experience in branding agencies and managing FMCG projects, enjoying more ownership and direct access to leadership than typically available in larger agency settings.
Data Engineering Manager - Lead Scalable Data Platforms
Quilter plc Southampton, Hampshire
A prominent wealth management firm is seeking a Data Engineering Manager to lead a high-performing team. This role involves defining engineering standards, building scalable data platforms, and partnering across the organization to translate raw data into high-quality products. The ideal candidate will have a degree in a technical discipline and proven experience in managing teams and data pipelines. This position offers a permanent contract based in the UK, with opportunities for growth and development.
Apr 17, 2026
Full time
A prominent wealth management firm is seeking a Data Engineering Manager to lead a high-performing team. This role involves defining engineering standards, building scalable data platforms, and partnering across the organization to translate raw data into high-quality products. The ideal candidate will have a degree in a technical discipline and proven experience in managing teams and data pipelines. This position offers a permanent contract based in the UK, with opportunities for growth and development.
Product Manager
DAOLaunch
About Wintermute Wintermute is a technology unicorn and one of the leading global players in the digital asset markets. Wintermute is the largest crypto-native algorithmic trading company providing liquidity across all major exchanges and trading platforms. Our OTC desk offers a wide range of spot and derivatives products and supports over 2,000 counterparties across crypto natives and traditional financial institutions. We actively participate in the development of the blockchain ecosystem by being one of the largest players in DeFi as well as our investments arm, partnerships and incubations. Wintermute was founded in 2017 by trading industry leaders and has successfully navigated multiple crypto industry cycles. Culturally, we combine the best of the two worlds: the technology standards of high frequency trading firms in traditional markets and the innovative and entrepreneurial culture of technology startups. Read more here. About the Role We are looking for an experienced Product Manager to lead the development of our NODE platform, enabling seamless crypto trading experiences for institutional clients. This is a hands on, cross functional role that will have direct impact. You will work closely with engineers, designers, core developers, and stakeholders across the business to define, build, and ship a secure, scalable, and high performance trading platform. Key Responsibilities: Own the product lifecycle of our Single Dealer Platform. Translate business needs into detailed product requirements and technical specifications. Manage the engineering team's roadmap, sprints, and deliverables using Agile methodologies. Collaborate with developers, infrastructure, and security teams to ensure technical feasibility and alignment with best practices. Ensure integration with market data feeds and execution systems using FIX protocol. Contribute to architectural discussions and design reviews. Uphold cybersecurity standards in coordination with security consultants. Leverage AWS infrastructure for deploying, monitoring, and scaling platform components. Use Python scripts for automation, prototyping, and light data analysis when needed. Track KPIs and gather user feedback to iterate and improve product functionality and performance. Maintain a focus on system latency, ensuring low latency execution pathways and minimizing delays across the platform. Required Qualifications: 5+ years of experience in a technical Product Manager role, ideally in fintech, crypto, or capital markets. Strong technical background - able to engage deeply with engineers on system design and infrastructure. Familiarity with cybersecurity principles, identity/access management, and secure APIs. Experience with AWS services (e.g., EC2, RDS, S3, Lambda, IAM, CloudWatch). Proficiency in Python scripting for basic automation or data parsing tasks. Awareness of latency critical systems and the ability to make trade offs between speed, scalability, and reliability. Experience managing full stack product development with a focus on scalability and performance. Excellent communication and documentation skills, especially when bridging technical and business perspectives. Nice to have: Solid understanding and hands on experience with the FIX protocol and electronic trading systems. Prior experience in building trading platforms or single dealer platforms. Working knowledge of public and private networking concepts, including firewalls, VPNs, VPCs, subnets, and routing in cloud and hybrid environments. Knowledge of crypto markets, blockchain infrastructure, and DeFi protocols. Certifications in AWS or cybersecurity are a plus. Here is why you should join our dynamic team: Opportunity to work at one of the world's leading algorithmic trading firms Engaging projects offering accelerated responsibilities and ownership compared to traditional finance environments. A vibrant working culture with team meals, festive celebrations, gaming events and company wide team building events. A Wintermute inspired office in central London, featuring an array of amenities such as table tennis and foosball, personalized desk configurations, a cozy team breakout area with games. Great company culture: informal, non hierarchical, ambitious, highly professional with a startup vibe, collaborative and entrepreneurial. A performance based compensation with a significant earning potential alongside standard perks like pension and private health insurance.
Apr 17, 2026
Full time
About Wintermute Wintermute is a technology unicorn and one of the leading global players in the digital asset markets. Wintermute is the largest crypto-native algorithmic trading company providing liquidity across all major exchanges and trading platforms. Our OTC desk offers a wide range of spot and derivatives products and supports over 2,000 counterparties across crypto natives and traditional financial institutions. We actively participate in the development of the blockchain ecosystem by being one of the largest players in DeFi as well as our investments arm, partnerships and incubations. Wintermute was founded in 2017 by trading industry leaders and has successfully navigated multiple crypto industry cycles. Culturally, we combine the best of the two worlds: the technology standards of high frequency trading firms in traditional markets and the innovative and entrepreneurial culture of technology startups. Read more here. About the Role We are looking for an experienced Product Manager to lead the development of our NODE platform, enabling seamless crypto trading experiences for institutional clients. This is a hands on, cross functional role that will have direct impact. You will work closely with engineers, designers, core developers, and stakeholders across the business to define, build, and ship a secure, scalable, and high performance trading platform. Key Responsibilities: Own the product lifecycle of our Single Dealer Platform. Translate business needs into detailed product requirements and technical specifications. Manage the engineering team's roadmap, sprints, and deliverables using Agile methodologies. Collaborate with developers, infrastructure, and security teams to ensure technical feasibility and alignment with best practices. Ensure integration with market data feeds and execution systems using FIX protocol. Contribute to architectural discussions and design reviews. Uphold cybersecurity standards in coordination with security consultants. Leverage AWS infrastructure for deploying, monitoring, and scaling platform components. Use Python scripts for automation, prototyping, and light data analysis when needed. Track KPIs and gather user feedback to iterate and improve product functionality and performance. Maintain a focus on system latency, ensuring low latency execution pathways and minimizing delays across the platform. Required Qualifications: 5+ years of experience in a technical Product Manager role, ideally in fintech, crypto, or capital markets. Strong technical background - able to engage deeply with engineers on system design and infrastructure. Familiarity with cybersecurity principles, identity/access management, and secure APIs. Experience with AWS services (e.g., EC2, RDS, S3, Lambda, IAM, CloudWatch). Proficiency in Python scripting for basic automation or data parsing tasks. Awareness of latency critical systems and the ability to make trade offs between speed, scalability, and reliability. Experience managing full stack product development with a focus on scalability and performance. Excellent communication and documentation skills, especially when bridging technical and business perspectives. Nice to have: Solid understanding and hands on experience with the FIX protocol and electronic trading systems. Prior experience in building trading platforms or single dealer platforms. Working knowledge of public and private networking concepts, including firewalls, VPNs, VPCs, subnets, and routing in cloud and hybrid environments. Knowledge of crypto markets, blockchain infrastructure, and DeFi protocols. Certifications in AWS or cybersecurity are a plus. Here is why you should join our dynamic team: Opportunity to work at one of the world's leading algorithmic trading firms Engaging projects offering accelerated responsibilities and ownership compared to traditional finance environments. A vibrant working culture with team meals, festive celebrations, gaming events and company wide team building events. A Wintermute inspired office in central London, featuring an array of amenities such as table tennis and foosball, personalized desk configurations, a cozy team breakout area with games. Great company culture: informal, non hierarchical, ambitious, highly professional with a startup vibe, collaborative and entrepreneurial. A performance based compensation with a significant earning potential alongside standard perks like pension and private health insurance.
Spektrix
Technical Lead, Application Support
Spektrix
Technical Lead, Application Support Application Deadline: 17 April 2026 Department: Engineering Employment Type: Full Time Location: London or Manchester, UK Compensation: £65,000 - £80,000 / year Description Technical Lead (Application Support) Location: London or Manchester. This role is remote-first with a 10-20% on-site requirement for collaboration, monthly in-person days, and quarterly department days. Candidates must live within a commutable distance of our London or Manchester offices. Full-time or Part-time: We have flexible hours and working options available. There are paid on-call shifts and out-of-hours work required periodically. Salary: We are offering up to £80,000 for this role, depending on experience. The role We are looking for an experienced Technical Lead to join our Technical Application Support Team. This team was established to provide fast turnaround for client support requests, respond to incidents and urgent issues during working hours, and help build parity of client experience across global timezones. The Technical Application Support Team is the escalation point into Engineering; this team leads on observability practices, and investigates and triages operational issues in collaboration with the wider Engineering team. Our Platform operates on both PaaS and IaaS infrastructure in Azure, and we work with other providers such as CloudFlare, Mailgun, and DotDigital. The Technical Application Support Team uses the tooling provided by the wider engineering department to monitor our applications and infrastructure and triage operational issues. The ideal candidate will have extensive experience leading application support teams, and be well versed in operating a range of infrastructure assets and software services. They will be a member of the Technical Leadership Community which shapes our technical vision and strategy, and ensures the teams conformance to that strategy. This role will be part of a collaborative team leadership group made up of a Delivery Manager, Engineering Manager and Product Owner, all of whom have specific accountabilities, but are collectively responsible for ensuring that their team can deliver on their goals and continuously improve. Candidates will be comfortable collaborating with our client support teams to resolve client issues, and account managers who represent our 3rd party software suppliers. They will also be excited about joining a culture of collaboration where they share ideas, knowledge, and skills with their colleagues. Key Responsibilities Maintaining the configuration and accuracy of the team's operational dashboards, alerts, and PagerDuty schedules. Identifying and documenting observability gaps across the wider platform for resolution by engineering delivery teams. Apply and track usage of known workarounds and influence the rest of the engineering team on improvements needed for the reliability and quality of the product. Ensuring problems and tasks are investigated thoroughly and solved accurately and methodically. Responding to incidents in a timely way, in line with our processes. Keeping our how-to guides and documentation up-to-date and concise. Keep the team working in line with our security and compliance policies and processes, particularly when working with customer data and production systems. Ensuring the principles of our technical strategy are embedded into our solutions and ways of working. Identify and document areas for improvement in the reliability, scalability and quality of Spektrix systems. Documenting, reporting, resolving, and mitigating defects, problems, risks, and instances of nonconformance. Continuously improving how we document, investigate, and triage issues. Sharing what we learn through dashboards, incident reviews, updated documentation, and collaborative work such as coaching. Seeking opportunities to automate things and collaborate on internal improvement projects. Applying Lean principles, and using analysis and data to pinpoint where things are getting stuck. Identify opportunities for eliminating waste and delivering more effectively and efficiently. Collaborating with Product, Engineering, and our First-Line Support teams to make sure we are prioritising the right things. Contribute to platform resilience strategies such as capacity planning, redundancy, failover, and disaster recovery. Ensuring the accuracy, relevance, and usefulness of our alerts, monitoring, and observability. Participate in or lead post-incident reviews, and identify required actions. Design and maintain operational runbooks and readiness checklists. On a typical day, you'll be working closely with colleagues pairing in a virtual meeting room, collaborating on items from the team's Kanban board and identifying areas for improvement. The team aligns at daily standup on work in progress, current priorities, and any support or assistance needed. We review incoming work requests together to understand their context and urgency. Using self organising principles, the team decides how to divide the work - whether pairing, mobbing, or working solo - based on what's most effective. If Clients are putting high demand tickets on sale today, you may need to scale cloud resources to ensure everything runs smoothly, and put everything back in place after it's over. You'll lead a range of activities including discovery, investigation and spikes, writing or refining tickets, fault finding and fixing, testing, documentation, and build and release tasks. Throughout the day, you'll monitor alerts and investigate any that arise. If needed, you may join the Incident Room alongside a small group of cross functional colleagues to calmly and methodically identify and resolve issues. This is done in close collaboration with customer facing teams to ensure clarity and continuity. At other times, you'll participate in team sessions focused on reflecting, planning, and finding ways to improve how we work together and deliver on our goals. Skills and Experience Skills and Experience Experience of leading an operations or support team, monitoring and supporting Azure-hosted SaaS applications. Technical and Operational good practice and excellence. Aligning teams with goals Stakeholder management Deep understanding of SQL Server and/or Azure SQL, and database performance. Experience querying logs using query languages such as KQL, LogQL, Lucene, etc Able to read and interpret logs and stack traces from C# .NET applications. Experience with Infrastructure-as-Code (specifically Terraform). While you will not be writing C# feature code, you must be able to read and navigate code to diagnose errors effectively. Experience with a range of alerting, performance, monitoring and security tools. We use Azure Monitor, PagerDuty, Grafana, Logz.io, and Cloudflare tools; experience with these particular tools is not essential, but similar experience is essential. Communications and Behaviours Can calmly, confidently, and competently co ordinate incident response; clearly communicating accurate, timely, and relevant information to a range of stakeholders across the organisation. Communicate fluently with engineers as well as client success teams, and build relationships with stakeholders. Can break down and document complicated technical concepts concisely. Highly collaborative; Work closely with other leads and managers in the team leadership group. Giving and receiving feedback in an honest, kind, and reflective manner. Learning from mistakes and being imaginative about ways to improve things. Coaching and mentoring your team. Curious, and keen to learn new skills and technologies. Benefits Flexible working with support for WFH set up. Different teams may have different practices that require people in the office or online at specific times. NHS top up scheme (covering dental, optical, therapy & counselling, prescription and other health related costs) Continuous development supported by Line manager, learning budget Enhanced Maternity, Adoption & Shared Parental Leave 35 days paid leave annually, inclusive of annual leave, bank holidays and a Birthday day off, all able to use flexibly 4 weeks paid sabbatical after 5 years of service 2 volunteering days per year Company pension scheme of 4% Free snacks, drinks and breakfast items in all our offices Varied range of regular socials across all our offices Cycle to work & Season Ticket Loans Travel stipend for commuting Working from home We aim to be as flexible as possible when it comes to working setups and lots of our team work from home on a regular basis. This means we generally work with a "remote first" approach even when we are in the office. We'll provide reasonable support and all the hardware you need to get started, but we do require that you have the following already in place for a good home working set up: A quiet working space at home where you can consistently take video calls without interruptions An internet connection that supports your participation in video calls and access to our systems and service. . click apply for full job details
Apr 17, 2026
Full time
Technical Lead, Application Support Application Deadline: 17 April 2026 Department: Engineering Employment Type: Full Time Location: London or Manchester, UK Compensation: £65,000 - £80,000 / year Description Technical Lead (Application Support) Location: London or Manchester. This role is remote-first with a 10-20% on-site requirement for collaboration, monthly in-person days, and quarterly department days. Candidates must live within a commutable distance of our London or Manchester offices. Full-time or Part-time: We have flexible hours and working options available. There are paid on-call shifts and out-of-hours work required periodically. Salary: We are offering up to £80,000 for this role, depending on experience. The role We are looking for an experienced Technical Lead to join our Technical Application Support Team. This team was established to provide fast turnaround for client support requests, respond to incidents and urgent issues during working hours, and help build parity of client experience across global timezones. The Technical Application Support Team is the escalation point into Engineering; this team leads on observability practices, and investigates and triages operational issues in collaboration with the wider Engineering team. Our Platform operates on both PaaS and IaaS infrastructure in Azure, and we work with other providers such as CloudFlare, Mailgun, and DotDigital. The Technical Application Support Team uses the tooling provided by the wider engineering department to monitor our applications and infrastructure and triage operational issues. The ideal candidate will have extensive experience leading application support teams, and be well versed in operating a range of infrastructure assets and software services. They will be a member of the Technical Leadership Community which shapes our technical vision and strategy, and ensures the teams conformance to that strategy. This role will be part of a collaborative team leadership group made up of a Delivery Manager, Engineering Manager and Product Owner, all of whom have specific accountabilities, but are collectively responsible for ensuring that their team can deliver on their goals and continuously improve. Candidates will be comfortable collaborating with our client support teams to resolve client issues, and account managers who represent our 3rd party software suppliers. They will also be excited about joining a culture of collaboration where they share ideas, knowledge, and skills with their colleagues. Key Responsibilities Maintaining the configuration and accuracy of the team's operational dashboards, alerts, and PagerDuty schedules. Identifying and documenting observability gaps across the wider platform for resolution by engineering delivery teams. Apply and track usage of known workarounds and influence the rest of the engineering team on improvements needed for the reliability and quality of the product. Ensuring problems and tasks are investigated thoroughly and solved accurately and methodically. Responding to incidents in a timely way, in line with our processes. Keeping our how-to guides and documentation up-to-date and concise. Keep the team working in line with our security and compliance policies and processes, particularly when working with customer data and production systems. Ensuring the principles of our technical strategy are embedded into our solutions and ways of working. Identify and document areas for improvement in the reliability, scalability and quality of Spektrix systems. Documenting, reporting, resolving, and mitigating defects, problems, risks, and instances of nonconformance. Continuously improving how we document, investigate, and triage issues. Sharing what we learn through dashboards, incident reviews, updated documentation, and collaborative work such as coaching. Seeking opportunities to automate things and collaborate on internal improvement projects. Applying Lean principles, and using analysis and data to pinpoint where things are getting stuck. Identify opportunities for eliminating waste and delivering more effectively and efficiently. Collaborating with Product, Engineering, and our First-Line Support teams to make sure we are prioritising the right things. Contribute to platform resilience strategies such as capacity planning, redundancy, failover, and disaster recovery. Ensuring the accuracy, relevance, and usefulness of our alerts, monitoring, and observability. Participate in or lead post-incident reviews, and identify required actions. Design and maintain operational runbooks and readiness checklists. On a typical day, you'll be working closely with colleagues pairing in a virtual meeting room, collaborating on items from the team's Kanban board and identifying areas for improvement. The team aligns at daily standup on work in progress, current priorities, and any support or assistance needed. We review incoming work requests together to understand their context and urgency. Using self organising principles, the team decides how to divide the work - whether pairing, mobbing, or working solo - based on what's most effective. If Clients are putting high demand tickets on sale today, you may need to scale cloud resources to ensure everything runs smoothly, and put everything back in place after it's over. You'll lead a range of activities including discovery, investigation and spikes, writing or refining tickets, fault finding and fixing, testing, documentation, and build and release tasks. Throughout the day, you'll monitor alerts and investigate any that arise. If needed, you may join the Incident Room alongside a small group of cross functional colleagues to calmly and methodically identify and resolve issues. This is done in close collaboration with customer facing teams to ensure clarity and continuity. At other times, you'll participate in team sessions focused on reflecting, planning, and finding ways to improve how we work together and deliver on our goals. Skills and Experience Skills and Experience Experience of leading an operations or support team, monitoring and supporting Azure-hosted SaaS applications. Technical and Operational good practice and excellence. Aligning teams with goals Stakeholder management Deep understanding of SQL Server and/or Azure SQL, and database performance. Experience querying logs using query languages such as KQL, LogQL, Lucene, etc Able to read and interpret logs and stack traces from C# .NET applications. Experience with Infrastructure-as-Code (specifically Terraform). While you will not be writing C# feature code, you must be able to read and navigate code to diagnose errors effectively. Experience with a range of alerting, performance, monitoring and security tools. We use Azure Monitor, PagerDuty, Grafana, Logz.io, and Cloudflare tools; experience with these particular tools is not essential, but similar experience is essential. Communications and Behaviours Can calmly, confidently, and competently co ordinate incident response; clearly communicating accurate, timely, and relevant information to a range of stakeholders across the organisation. Communicate fluently with engineers as well as client success teams, and build relationships with stakeholders. Can break down and document complicated technical concepts concisely. Highly collaborative; Work closely with other leads and managers in the team leadership group. Giving and receiving feedback in an honest, kind, and reflective manner. Learning from mistakes and being imaginative about ways to improve things. Coaching and mentoring your team. Curious, and keen to learn new skills and technologies. Benefits Flexible working with support for WFH set up. Different teams may have different practices that require people in the office or online at specific times. NHS top up scheme (covering dental, optical, therapy & counselling, prescription and other health related costs) Continuous development supported by Line manager, learning budget Enhanced Maternity, Adoption & Shared Parental Leave 35 days paid leave annually, inclusive of annual leave, bank holidays and a Birthday day off, all able to use flexibly 4 weeks paid sabbatical after 5 years of service 2 volunteering days per year Company pension scheme of 4% Free snacks, drinks and breakfast items in all our offices Varied range of regular socials across all our offices Cycle to work & Season Ticket Loans Travel stipend for commuting Working from home We aim to be as flexible as possible when it comes to working setups and lots of our team work from home on a regular basis. This means we generally work with a "remote first" approach even when we are in the office. We'll provide reasonable support and all the hardware you need to get started, but we do require that you have the following already in place for a good home working set up: A quiet working space at home where you can consistently take video calls without interruptions An internet connection that supports your participation in video calls and access to our systems and service. . click apply for full job details
Trainline
Strategic Business Development Manager (B2B2C)
Trainline
About us We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels. Great journeys start with Trainline Now Europe's number 1 downloaded rail app, with over 125 million monthly visits and £5.9 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, eco friendly and affordable as it should be. Today, we're a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high speed journey. Introducing Trainline Partner Solutions Trainline is the leading independent rail and bus travel platform. We bring together millions of routes, fares and journey times from hundreds of carriers for: Consumers; serving them through our highly rated app and website. This segment represents the B2C arm of the business. Travel sellers; through a suite of solutions to help them grow their businesses in the easiest, most cost efficient way to integrate rail into their offering and ultimately put rail at the heart of more journeys. Businesses; through our business products giving companies of all sizes full travel visibility, better cost efficiencies and controls and their employees an easy way to book. Carriers; through a suite of high converting, high quality ticketing solutions to help them meet current and future demands of rail travel at a lower cost to serve. These segments sit within Trainline Partner Solutions (TPS), which is our B2B arm of the business providing industry leading rail and technology solutions to make the complex world of rail and ticketing simple. What you will do as a Strategic Business Development Manager at Trainline The Strategic Business Development Manager (B2B2C) is responsible for generating new sales in the B2B leisure travel market. You will define the go to market strategy, identify opportunities, engage and negotiate with prospects, and manage integrations with support from the integration team to ensure customer success in rail distribution. You may also manage accounts to help customers ramp up volumes until they transition to the Account Management team. Strong organizational, communication, problem solving, business development, and negotiation skills are essential. Your project management abilities will support coordination with customer and Trainline teams (supply, product, integration, tech, finance, commercial operations). Knowledge of the European travel market will inform your sales strategy. You are responsible for generating incremental net ticket sales, by signing and integrating potential B2B2C customers (ie OTAs, TOs, MaaS, ). You will participate in travel industry events across Europe, as visitor or exhibitor. You will explore the leisure market's needs, map business opportunities and define a successful go to market strategy in relevant markets and segments. You will identify, engage and qualify targeted outbound leads. You will filter, engage and qualify inbound leads that contact us directly. You will manage the sales cycle from A to Z: understand their needs, their ecosystem, define a solution, pitch a commercial offer, close and sign the deal. You will support the team that integrates our solutions in our customers' environment, until they go live and ramp up volumes. You will contribute to ad hoc projects and launch new strategic initiatives. Depending on team's priorities, you may also contribute to team efforts in other areas such as business travel, or ad hoc projects. We'd love to hear from you if you have Business or related degree, and/or able to demonstrate strong commercial awareness. Knowledge of travel or rail distribution is desirable. Experience in business development or account management is desirable. Experience in managing complex and long B2B sales cycle is desirable. Experience in project management is desirable. Strong communication skills - written and verbal. You roll your sleeves up, take ownership and find your way in an ambiguous and complex environment. You believe in power of collective intelligence and team efforts. Experience with Salesforce is advantageous. Fluent in English is a must. Additional European languages are a plus. More information: Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2 for 1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family friendly benefits. We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one! We operate a hybrid model to work and ask that Trainliners work from the office a minimum of 60% of their time over a 12 week period. We also have a 28 day Work from Abroad policy. Our values represent the things that matter most to us and what we live and breathe everyday, in everything we do: Think Big - We're building the future of rail ️ Own It - We focus on every customer, partner and journey Travel Together - We're one team ️ Do Good - We make a positive impact We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated. Interested in finding out more about what it's like to work at Trainline? Why not check us out on LinkedIn, Instagram and Glassdoor!
Apr 17, 2026
Full time
About us We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels. Great journeys start with Trainline Now Europe's number 1 downloaded rail app, with over 125 million monthly visits and £5.9 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, eco friendly and affordable as it should be. Today, we're a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high speed journey. Introducing Trainline Partner Solutions Trainline is the leading independent rail and bus travel platform. We bring together millions of routes, fares and journey times from hundreds of carriers for: Consumers; serving them through our highly rated app and website. This segment represents the B2C arm of the business. Travel sellers; through a suite of solutions to help them grow their businesses in the easiest, most cost efficient way to integrate rail into their offering and ultimately put rail at the heart of more journeys. Businesses; through our business products giving companies of all sizes full travel visibility, better cost efficiencies and controls and their employees an easy way to book. Carriers; through a suite of high converting, high quality ticketing solutions to help them meet current and future demands of rail travel at a lower cost to serve. These segments sit within Trainline Partner Solutions (TPS), which is our B2B arm of the business providing industry leading rail and technology solutions to make the complex world of rail and ticketing simple. What you will do as a Strategic Business Development Manager at Trainline The Strategic Business Development Manager (B2B2C) is responsible for generating new sales in the B2B leisure travel market. You will define the go to market strategy, identify opportunities, engage and negotiate with prospects, and manage integrations with support from the integration team to ensure customer success in rail distribution. You may also manage accounts to help customers ramp up volumes until they transition to the Account Management team. Strong organizational, communication, problem solving, business development, and negotiation skills are essential. Your project management abilities will support coordination with customer and Trainline teams (supply, product, integration, tech, finance, commercial operations). Knowledge of the European travel market will inform your sales strategy. You are responsible for generating incremental net ticket sales, by signing and integrating potential B2B2C customers (ie OTAs, TOs, MaaS, ). You will participate in travel industry events across Europe, as visitor or exhibitor. You will explore the leisure market's needs, map business opportunities and define a successful go to market strategy in relevant markets and segments. You will identify, engage and qualify targeted outbound leads. You will filter, engage and qualify inbound leads that contact us directly. You will manage the sales cycle from A to Z: understand their needs, their ecosystem, define a solution, pitch a commercial offer, close and sign the deal. You will support the team that integrates our solutions in our customers' environment, until they go live and ramp up volumes. You will contribute to ad hoc projects and launch new strategic initiatives. Depending on team's priorities, you may also contribute to team efforts in other areas such as business travel, or ad hoc projects. We'd love to hear from you if you have Business or related degree, and/or able to demonstrate strong commercial awareness. Knowledge of travel or rail distribution is desirable. Experience in business development or account management is desirable. Experience in managing complex and long B2B sales cycle is desirable. Experience in project management is desirable. Strong communication skills - written and verbal. You roll your sleeves up, take ownership and find your way in an ambiguous and complex environment. You believe in power of collective intelligence and team efforts. Experience with Salesforce is advantageous. Fluent in English is a must. Additional European languages are a plus. More information: Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2 for 1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family friendly benefits. We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one! We operate a hybrid model to work and ask that Trainliners work from the office a minimum of 60% of their time over a 12 week period. We also have a 28 day Work from Abroad policy. Our values represent the things that matter most to us and what we live and breathe everyday, in everything we do: Think Big - We're building the future of rail ️ Own It - We focus on every customer, partner and journey Travel Together - We're one team ️ Do Good - We make a positive impact We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated. Interested in finding out more about what it's like to work at Trainline? Why not check us out on LinkedIn, Instagram and Glassdoor!
Compass Group UK
Regional Development Chef
Compass Group UK Durham, County Durham
Regional Development Chef Chartwells - Education Catering Role Overview This role plays a pivotal part in supporting the Chartwells Operations Team to ensure our school catering teams fully understand their responsibilities and deliver against clear standards and expectations. You will drive a consistent, elevated and innovative food offer across all schools - from counter service to hospitality and event catering. The role ensures modular menus are implemented using The Source recipes, hospitality brochures are relevant and user-friendly, and the "Beyond the Kitchen" programme is embedded successfully across every site. You will lead the development of kitchen teams, champion new food concepts, and ensure our food offer remains fresh, inspiring, compliant, and commercially successful. Key Responsibilities Lead the delivery and presentation of food across schools, encouraging teams to showcase their offer and host tastings with clients. Engage clients in meaningful conversations around food quality, innovation, and school strategy. Create and implement new culinary ideas such as pop-ups, BBQ events, tasting events, and themed food activations. Develop innovative, School Food Standards-compliant regional dishes for inclusion on menus. Ensure modular menus are implemented correctly using approved recipes from The Source. Ensure every school has a relevant and accessible hospitality brochure. Team Development & Training Train culinary teams across all craft levels, reviewing kitchen operations and developing capability at every level. Deliver bi-annual unit manager training to support new menu launches and updates. Support and coach teams through chef challenges and provide short-term relief support where required. Ensure "Tasting Kitchen" and "Recipe Clinics" are embedded across the estate. Beyond the Kitchen Programme Support and guide schools in embedding the Beyond the Kitchen programme. Ensure activities are planned, diarised, and delivered consistently. Liaise with the Nutrition Team where required. Personally deliver selected Beyond the Kitchen activities throughout the year. Operational & Strategic Support Support mobilisation of new contracts. Oversee planning of large-scale hospitality events within schools. Review and update school strategies during each visit. Maintain a strong understanding of purchasing compliance, sourcing, and commercial performance. Key Relationships Chartwells Culinary Director Managing Director Senior Leadership Team Head of Operations Regional Managers Compass Group UK Food Service Team School Clients Kitchen Teams Catering Managers / General Managers Unit Managers About You Genuine passion for food and education catering Strong knowledge of food trends and culinary development Creative foodservice background Experience with purchasing, sourcing, modular menus and recipe systems Proven track record of developing and implementing food concepts Experience working in fast-paced, forward-thinking environments Excellent communication and influencing skills Strong coaching and leadership ability Ability to build relationships across diverse stakeholder groups Strong project management skills Knowledge of varied food production methods Passion-led approach to school visits, always showcasing the very best food We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to: Contributory pension scheme Grow your career with our Career Pathways and MyLearning programmes Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits Exclusive travel discounts with TUI, Expedia, Booking and many more Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more Up to 44% off cinema tickets to enjoy your favourite blockbuster Receive cash rewards every time you spend and use them on a wide range of brands Un-wind with us with free wellness, mindfulness and exercise classes You can share all discounts and offers with your friends and families About Us Part of Compass Group UK&I, Chartwells is the leading provider of catering and support services to the education sector. For over a quarter of a century, Chartwells has been focusing on helping those in education to build strong bodies, sharp minds and lead long healthy lives. Every week, Chartwells serves millions of nutritious and delicious meals to pupils and students in primary and secondary schools, academies, independent schools, colleges, and universities across the UK. Chartwells is committed to safeguarding and promoting the welfare of children and expect all employees to share this commitment. Any offer of employment will be subject to successfully completing pre-employment checks, including an enhanced DBS disclosure and a Children's Barred List check. This post is exempt from the Rehabilitation of Offenders Act 1974 and we ask applicants to declare all previous convictions and cautions in order to assess their suitability to work with children. Job Reference: com/1404/L/R/SU Schools Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Apr 17, 2026
Full time
Regional Development Chef Chartwells - Education Catering Role Overview This role plays a pivotal part in supporting the Chartwells Operations Team to ensure our school catering teams fully understand their responsibilities and deliver against clear standards and expectations. You will drive a consistent, elevated and innovative food offer across all schools - from counter service to hospitality and event catering. The role ensures modular menus are implemented using The Source recipes, hospitality brochures are relevant and user-friendly, and the "Beyond the Kitchen" programme is embedded successfully across every site. You will lead the development of kitchen teams, champion new food concepts, and ensure our food offer remains fresh, inspiring, compliant, and commercially successful. Key Responsibilities Lead the delivery and presentation of food across schools, encouraging teams to showcase their offer and host tastings with clients. Engage clients in meaningful conversations around food quality, innovation, and school strategy. Create and implement new culinary ideas such as pop-ups, BBQ events, tasting events, and themed food activations. Develop innovative, School Food Standards-compliant regional dishes for inclusion on menus. Ensure modular menus are implemented correctly using approved recipes from The Source. Ensure every school has a relevant and accessible hospitality brochure. Team Development & Training Train culinary teams across all craft levels, reviewing kitchen operations and developing capability at every level. Deliver bi-annual unit manager training to support new menu launches and updates. Support and coach teams through chef challenges and provide short-term relief support where required. Ensure "Tasting Kitchen" and "Recipe Clinics" are embedded across the estate. Beyond the Kitchen Programme Support and guide schools in embedding the Beyond the Kitchen programme. Ensure activities are planned, diarised, and delivered consistently. Liaise with the Nutrition Team where required. Personally deliver selected Beyond the Kitchen activities throughout the year. Operational & Strategic Support Support mobilisation of new contracts. Oversee planning of large-scale hospitality events within schools. Review and update school strategies during each visit. Maintain a strong understanding of purchasing compliance, sourcing, and commercial performance. Key Relationships Chartwells Culinary Director Managing Director Senior Leadership Team Head of Operations Regional Managers Compass Group UK Food Service Team School Clients Kitchen Teams Catering Managers / General Managers Unit Managers About You Genuine passion for food and education catering Strong knowledge of food trends and culinary development Creative foodservice background Experience with purchasing, sourcing, modular menus and recipe systems Proven track record of developing and implementing food concepts Experience working in fast-paced, forward-thinking environments Excellent communication and influencing skills Strong coaching and leadership ability Ability to build relationships across diverse stakeholder groups Strong project management skills Knowledge of varied food production methods Passion-led approach to school visits, always showcasing the very best food We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to: Contributory pension scheme Grow your career with our Career Pathways and MyLearning programmes Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits Exclusive travel discounts with TUI, Expedia, Booking and many more Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more Up to 44% off cinema tickets to enjoy your favourite blockbuster Receive cash rewards every time you spend and use them on a wide range of brands Un-wind with us with free wellness, mindfulness and exercise classes You can share all discounts and offers with your friends and families About Us Part of Compass Group UK&I, Chartwells is the leading provider of catering and support services to the education sector. For over a quarter of a century, Chartwells has been focusing on helping those in education to build strong bodies, sharp minds and lead long healthy lives. Every week, Chartwells serves millions of nutritious and delicious meals to pupils and students in primary and secondary schools, academies, independent schools, colleges, and universities across the UK. Chartwells is committed to safeguarding and promoting the welfare of children and expect all employees to share this commitment. Any offer of employment will be subject to successfully completing pre-employment checks, including an enhanced DBS disclosure and a Children's Barred List check. This post is exempt from the Rehabilitation of Offenders Act 1974 and we ask applicants to declare all previous convictions and cautions in order to assess their suitability to work with children. Job Reference: com/1404/L/R/SU Schools Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Taylor James Resourcing
IT Help Desk Team Leader
Taylor James Resourcing
Our client is looking for a Senior Credit Controller Reinsurance Accounting Technician to £50,000. We are looking for a graduate with a Degree in Accounting. Our client is a Global Financial Markets Trading Company. Our client is a small Exchange based Trading and Broking business. Date: 12 Jan 2024 Sector: IT Type: Permanent Location: London Salary: £65,000 - 70,000 per annum Email: Ref: dbb We are looking for a Team Leader to manage the EMEA IT Operations Support team (primarily based in London) and be the key point of contact for the End User community at the company. This position would be great for someone with some previous experience in an IT Leadership support role who is keen to develop their leadership skills further. The ideal candidate should be enthusiastic about delivering the highest standard of IT support, with a genuine interest in technology and its application in supporting the business. You should be customer oriented with experience delivering a 'White Glove' service to VIPs. The role is more focused on leading & developing the team, so some previous man management experience will be required. Also, as this is managing a technical team you will need to have worked previously in a senior technical role as this will help you to challenge & deliver solutions/processes that add value to the business and are fit for purpose. The team works hand in hand with other support teams across APAC & NASA to provide 24/7 support. This role will need to ensure correct handovers take place between regions with continued focus on key issues. There is an element of local on call with the Team, Monday to Sunday 08:00hrs to 18:00hrs, and you will need to ensure this is adequately resourced. Key Responsibilities Managing the EMEA Operations Team and acting as the key point of contact for user incidents & requests and ensuring a "white glove" service is provided/tracked for VIPs within the firm. Ensuring incidents/requests are correctly tri aged and prioritised to effective resolution, including user expectation & effective communication. Lead by example to set the standard for support and manage all queues to ensure that no calls are unanswered or unassigned. Track all associated KPI's & CSFs, and undertake frequent reviews to make sure they remain relevant and effective in delivering the right outcome to our customer base. Use existing data (ticket & phone statistics) to ensure shifts are effectively managed, tickets are dealt with and the correct level of quality is being applied. Continuously look for ways to develop & improve the entire team, identify training & personal development requirements. Create and maintain accurate and concise ticket update/knowledge base documentation within ServiceNow, with high focus on regional specifics. Educate colleagues on best practice, adoption & utilisation of technology to improve services. Work with the IT Manager to identify trends/potential problems and plan to remediate. Review all frequent "Start of Day" checks to ensure they remain effective; be responsible for the operational stability of printers/peripherals. Provide support with hardware and software maintenance. Assist in leading, championing and adhering to all global policies and processes to resolve issues and problems. Work with a "global mindset" to help ensure we deliver the same high service to our customers, regardless of location. Providing an escalation point for engineering and operations teams. What We're Looking For: Experience & Knowledge Previous experience within a customer facing IT Support Team leadership role/IT Support Team. Experience using data to drive desired positive outcomes. Good knowledge of ServiceNow ITSM (or similar). Customer oriented, with a passion for delivering excellent service and continuous improvement. A collaborator who can work within a framework of procedure and policies. Self motivated and able to use initiative. Flexible and willing to work outside of the core hours if necessary. Knowledge and some experience of products within the Microsoft 365 suite. Good working knowledge of productivity and collaboration applications such as Teams, SharePoint, OneDrive, and Exchange would be advantageous. Knowledge and experience of Active Directory & Azure Active Directory administration. Required Skills Experience with collaboration tools such as Jira/ServiceNow. VMWare ESXi, vCentre & Horizon. Storage technologies. Backup tools (e.g., CommVault or similar). Azure AD (including conditional access, SSO, application registration, provisioning), M365 & Intune. Windows Server/client, Windows certificate services. Active Directory (and associated technologies), Exchange Server, clustering, and file servers. SMTP. HPe hardware. Network routing / 802.1x / firewalling. Cisco call manager. Monitoring and alerting techniques (e.g., SolarWinds).
Apr 17, 2026
Full time
Our client is looking for a Senior Credit Controller Reinsurance Accounting Technician to £50,000. We are looking for a graduate with a Degree in Accounting. Our client is a Global Financial Markets Trading Company. Our client is a small Exchange based Trading and Broking business. Date: 12 Jan 2024 Sector: IT Type: Permanent Location: London Salary: £65,000 - 70,000 per annum Email: Ref: dbb We are looking for a Team Leader to manage the EMEA IT Operations Support team (primarily based in London) and be the key point of contact for the End User community at the company. This position would be great for someone with some previous experience in an IT Leadership support role who is keen to develop their leadership skills further. The ideal candidate should be enthusiastic about delivering the highest standard of IT support, with a genuine interest in technology and its application in supporting the business. You should be customer oriented with experience delivering a 'White Glove' service to VIPs. The role is more focused on leading & developing the team, so some previous man management experience will be required. Also, as this is managing a technical team you will need to have worked previously in a senior technical role as this will help you to challenge & deliver solutions/processes that add value to the business and are fit for purpose. The team works hand in hand with other support teams across APAC & NASA to provide 24/7 support. This role will need to ensure correct handovers take place between regions with continued focus on key issues. There is an element of local on call with the Team, Monday to Sunday 08:00hrs to 18:00hrs, and you will need to ensure this is adequately resourced. Key Responsibilities Managing the EMEA Operations Team and acting as the key point of contact for user incidents & requests and ensuring a "white glove" service is provided/tracked for VIPs within the firm. Ensuring incidents/requests are correctly tri aged and prioritised to effective resolution, including user expectation & effective communication. Lead by example to set the standard for support and manage all queues to ensure that no calls are unanswered or unassigned. Track all associated KPI's & CSFs, and undertake frequent reviews to make sure they remain relevant and effective in delivering the right outcome to our customer base. Use existing data (ticket & phone statistics) to ensure shifts are effectively managed, tickets are dealt with and the correct level of quality is being applied. Continuously look for ways to develop & improve the entire team, identify training & personal development requirements. Create and maintain accurate and concise ticket update/knowledge base documentation within ServiceNow, with high focus on regional specifics. Educate colleagues on best practice, adoption & utilisation of technology to improve services. Work with the IT Manager to identify trends/potential problems and plan to remediate. Review all frequent "Start of Day" checks to ensure they remain effective; be responsible for the operational stability of printers/peripherals. Provide support with hardware and software maintenance. Assist in leading, championing and adhering to all global policies and processes to resolve issues and problems. Work with a "global mindset" to help ensure we deliver the same high service to our customers, regardless of location. Providing an escalation point for engineering and operations teams. What We're Looking For: Experience & Knowledge Previous experience within a customer facing IT Support Team leadership role/IT Support Team. Experience using data to drive desired positive outcomes. Good knowledge of ServiceNow ITSM (or similar). Customer oriented, with a passion for delivering excellent service and continuous improvement. A collaborator who can work within a framework of procedure and policies. Self motivated and able to use initiative. Flexible and willing to work outside of the core hours if necessary. Knowledge and some experience of products within the Microsoft 365 suite. Good working knowledge of productivity and collaboration applications such as Teams, SharePoint, OneDrive, and Exchange would be advantageous. Knowledge and experience of Active Directory & Azure Active Directory administration. Required Skills Experience with collaboration tools such as Jira/ServiceNow. VMWare ESXi, vCentre & Horizon. Storage technologies. Backup tools (e.g., CommVault or similar). Azure AD (including conditional access, SSO, application registration, provisioning), M365 & Intune. Windows Server/client, Windows certificate services. Active Directory (and associated technologies), Exchange Server, clustering, and file servers. SMTP. HPe hardware. Network routing / 802.1x / firewalling. Cisco call manager. Monitoring and alerting techniques (e.g., SolarWinds).
Technology Data Analyst- TMT- Deep Sector
FactSet Research Systems Inc.
Technology Data Analyst- TMT- Deep Sector page is loaded Technology Data Analyst- TMT- Deep Sectorlocations: London, GBR: Sofia, BGR: France, Paris, 32 rue Blanchetime type: Full timeposted on: Posted Todayjob requisition id: R31590FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions.At FactSet, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients' needs and exceeding their expectations. Your Team's Impact FactSet's commitment to our clients, employees, shareholders, and communities is at the core of who we are. Our commitment to corporate citizenship is built into all aspects of our business. In each of our 48 global offices, one thing is clear: FactSetters worldwide have a passion for making an impact on our business and in our communities.Deep Sector is FactSet's strategic effort to collect new content, enhance existing fundamentals coverage, and roll out advanced reports and functionality across nine verticals: Banks, Insurance, Real Estate, Power & Utilities, TMT, Metals & Mining, Oil & Gas, Specialty Finance, and Healthcare. Deep Sector data goes beyond what's available in public filings, providing granular, industry specific intelligence on public and private companies, assets, transactions, markets, news, and more Job Description Join the Deep Sector TMT team as the Technology Data Analyst for FactSet's Technology data offering. You'll help support the evolution of FactSet's Technology data offering - maintaining and enhancing our existing Tech-sector datasets, integrating new sources into our client-facing applications, data feeds and APIs , and translating client workflows into best-in-class product features and workflow solutions. In this role, you will be part of a team to develop and execute on a strategic roadmap for FactSet's Technology sector offering. What You'll Do • Data Management: Participate directly and indirectly in the extraction, cleaning, and transformation of large, complex datasets, ensuring accuracy, consistency, and timeliness. • Data Validation: Take control of our data products, utilizing human-in-the-loop data curation and validation software to ensure our products evolve with changing standards and reporting requirements, while also delivering timely, accurate and complete products • Client Engagement: Partner with sales/consulting, data providers, and clients across FactSet's user base to understand their workflows, pain points, and feature requests; and to position our offering vs. their current needs and competitor solutions. • Requirement Definition: Translate qualitative and quantitative client insights into clear product requirements, specifications, and user stories that delight and exceed client expectations. • Cross-Functional Collaboration: Work closely with engineering, QA, UX, other content developers as well as specialized data teams to deliver value to clients. Presentation & Training: Develop and deliver compelling presentations and demos of FactSet's Technology sector offerings-in person and virtually-to both internal stakeholders and external clients Partnerships and Acquisition Opportunities: Actively monitor and the competitive landscape for data partnership or acquisition opportunities to strengthen FactSet's Technology offering. • Team Development: Mentor and train team members in content collection and integration processes, product workflows, and best practices. • Data Ownership: Identify areas of opportunity where FactSet can own and operate data collection and reduce reliance on third-party data spend What We're Looking For Required Skills Bachelor's degree: Finance, Economics, Computer Science, Statistics, Engineering (Master's preferred) 5 years of relevant experience minimum, ideally within the Technology or broader TMT sectors with focus on technology Strong proficiency in data analysis, modelling, and visualization tools (e.g., Excel, Power BI/Tableau, SQL, Python) for data extraction, transformation, analysis, and workflow automation Hands-on experience preparing data for statistical and machine learning models. Familiarity with distributed data systems and cloud platforms (any of AWS, Azure, Databricks, Snowflake) Experience building dashboards and data visualizations (e.g., Tableau, Power BI or similar) Exceptional analytical, quantitative, and organizational skills with the ability to synthesize complex data into clear insights Solid written and verbal communication skills, including the ability to translate data findings into actionable business narrativesDesired Skills CFA/CPA designation or capital markets experience a plus What's In It For You At FactSet, our people are our greatest asset, and our culture is our biggest competitive advantage. Being a FactSetter means: Contributing to a firm with over 40 years of consecutive growth, named a by Glassdoor and led by a top-rated . Support for your total well-being. This includes health, life, and disability insurance, as well as retirement savings plans and a discounted employee stock purchase program, plus paid time off for holidays, family leave, and companywide wellness days. Flexible work accommodations. We value work/life harmony and offer our employees a range of accommodations to help them achieve success both at work and in their personal lives. A global community dedicated to and , where collaboration is always encouraged, and individuality drives solutions. Career progression plans with dedicated time each month for learning and development. Employee-led that align with our DE&I strategy and are wholly supported by Executive Management.Learn more about our benefits .We are here to support you! If you have taken time out of the workforce and are looking to return, we encourage you to apply and chat with our recruiters about our available support to help you relaunch your career. At FactSet, we celebrate diversity of thought, experience, and perspective. We are committed to disrupting bias and a transparent hiring process. All qualified applicants will be considered for employment regardless of race, color, ancestry, ethnicity, religion, sex, national origin, gender expression, sexual orientation, age, citizenship, marital status, disability, gender identity, family status or veteran status. FactSet participates in E-Verify. Company Overview: FactSet (NYSE:FDS NASDAQ:FDS) helps the financial community to see more, think bigger, and work better. Our digital platform and enterprise solutions deliver financial data, analytics, and open technology to more than 8,200 global clients, including over 200,000 individual users. Clients across the buy-side and sell-side, as well as wealth managers, private equity firms, and corporations, achieve more every day with our comprehensive and connected content, flexible next-generation workflow solutions, and client-centric specialized support. As a member of the S&P 500, we are committed to sustainable growth and have been recognized among the Best Places to Work in 2023 by Glassdoor as a Glassdoor Employees' Choice Award winner. Learn more atand follow us onand. At FactSet, we celebrate difference of thought, experience, and perspective. Qualified applicants will be considered for employment without regard to characteristics protected by law.
Apr 17, 2026
Full time
Technology Data Analyst- TMT- Deep Sector page is loaded Technology Data Analyst- TMT- Deep Sectorlocations: London, GBR: Sofia, BGR: France, Paris, 32 rue Blanchetime type: Full timeposted on: Posted Todayjob requisition id: R31590FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions.At FactSet, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients' needs and exceeding their expectations. Your Team's Impact FactSet's commitment to our clients, employees, shareholders, and communities is at the core of who we are. Our commitment to corporate citizenship is built into all aspects of our business. In each of our 48 global offices, one thing is clear: FactSetters worldwide have a passion for making an impact on our business and in our communities.Deep Sector is FactSet's strategic effort to collect new content, enhance existing fundamentals coverage, and roll out advanced reports and functionality across nine verticals: Banks, Insurance, Real Estate, Power & Utilities, TMT, Metals & Mining, Oil & Gas, Specialty Finance, and Healthcare. Deep Sector data goes beyond what's available in public filings, providing granular, industry specific intelligence on public and private companies, assets, transactions, markets, news, and more Job Description Join the Deep Sector TMT team as the Technology Data Analyst for FactSet's Technology data offering. You'll help support the evolution of FactSet's Technology data offering - maintaining and enhancing our existing Tech-sector datasets, integrating new sources into our client-facing applications, data feeds and APIs , and translating client workflows into best-in-class product features and workflow solutions. In this role, you will be part of a team to develop and execute on a strategic roadmap for FactSet's Technology sector offering. What You'll Do • Data Management: Participate directly and indirectly in the extraction, cleaning, and transformation of large, complex datasets, ensuring accuracy, consistency, and timeliness. • Data Validation: Take control of our data products, utilizing human-in-the-loop data curation and validation software to ensure our products evolve with changing standards and reporting requirements, while also delivering timely, accurate and complete products • Client Engagement: Partner with sales/consulting, data providers, and clients across FactSet's user base to understand their workflows, pain points, and feature requests; and to position our offering vs. their current needs and competitor solutions. • Requirement Definition: Translate qualitative and quantitative client insights into clear product requirements, specifications, and user stories that delight and exceed client expectations. • Cross-Functional Collaboration: Work closely with engineering, QA, UX, other content developers as well as specialized data teams to deliver value to clients. Presentation & Training: Develop and deliver compelling presentations and demos of FactSet's Technology sector offerings-in person and virtually-to both internal stakeholders and external clients Partnerships and Acquisition Opportunities: Actively monitor and the competitive landscape for data partnership or acquisition opportunities to strengthen FactSet's Technology offering. • Team Development: Mentor and train team members in content collection and integration processes, product workflows, and best practices. • Data Ownership: Identify areas of opportunity where FactSet can own and operate data collection and reduce reliance on third-party data spend What We're Looking For Required Skills Bachelor's degree: Finance, Economics, Computer Science, Statistics, Engineering (Master's preferred) 5 years of relevant experience minimum, ideally within the Technology or broader TMT sectors with focus on technology Strong proficiency in data analysis, modelling, and visualization tools (e.g., Excel, Power BI/Tableau, SQL, Python) for data extraction, transformation, analysis, and workflow automation Hands-on experience preparing data for statistical and machine learning models. Familiarity with distributed data systems and cloud platforms (any of AWS, Azure, Databricks, Snowflake) Experience building dashboards and data visualizations (e.g., Tableau, Power BI or similar) Exceptional analytical, quantitative, and organizational skills with the ability to synthesize complex data into clear insights Solid written and verbal communication skills, including the ability to translate data findings into actionable business narrativesDesired Skills CFA/CPA designation or capital markets experience a plus What's In It For You At FactSet, our people are our greatest asset, and our culture is our biggest competitive advantage. Being a FactSetter means: Contributing to a firm with over 40 years of consecutive growth, named a by Glassdoor and led by a top-rated . Support for your total well-being. This includes health, life, and disability insurance, as well as retirement savings plans and a discounted employee stock purchase program, plus paid time off for holidays, family leave, and companywide wellness days. Flexible work accommodations. We value work/life harmony and offer our employees a range of accommodations to help them achieve success both at work and in their personal lives. A global community dedicated to and , where collaboration is always encouraged, and individuality drives solutions. Career progression plans with dedicated time each month for learning and development. Employee-led that align with our DE&I strategy and are wholly supported by Executive Management.Learn more about our benefits .We are here to support you! If you have taken time out of the workforce and are looking to return, we encourage you to apply and chat with our recruiters about our available support to help you relaunch your career. At FactSet, we celebrate diversity of thought, experience, and perspective. We are committed to disrupting bias and a transparent hiring process. All qualified applicants will be considered for employment regardless of race, color, ancestry, ethnicity, religion, sex, national origin, gender expression, sexual orientation, age, citizenship, marital status, disability, gender identity, family status or veteran status. FactSet participates in E-Verify. Company Overview: FactSet (NYSE:FDS NASDAQ:FDS) helps the financial community to see more, think bigger, and work better. Our digital platform and enterprise solutions deliver financial data, analytics, and open technology to more than 8,200 global clients, including over 200,000 individual users. Clients across the buy-side and sell-side, as well as wealth managers, private equity firms, and corporations, achieve more every day with our comprehensive and connected content, flexible next-generation workflow solutions, and client-centric specialized support. As a member of the S&P 500, we are committed to sustainable growth and have been recognized among the Best Places to Work in 2023 by Glassdoor as a Glassdoor Employees' Choice Award winner. Learn more atand follow us onand. At FactSet, we celebrate difference of thought, experience, and perspective. Qualified applicants will be considered for employment without regard to characteristics protected by law.

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