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About AirwallexAirwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide - including Brex, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, the company is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We ValueWe hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero to one ideas into real products, and you "get stuff done" end to end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. About the Team The Financial Crime Compliance (FCC) team at the company is a strategically vital function operating under a clear Three Lines of Defence model. As the independent second line, FCC owns the global AML/CTF programme, sanctions framework, risk assessment methodology, and governance infrastructure across all global entities. As the company scales into new markets and deepens its engagement with global regulatory bodies, we are building a world class compliance organization capable of managing complex financial crime risks at scale. This is an environment where you will tackle high impact challenges, shape global fintech risk strategies, and help establish foundations for long term growth. What you'll do As Manager, FCC Monitoring & Testing, EMEA you will shape and scale the company's global financial crime compliance monitoring and testing framework, establishing a rigorous, data driven second line assurance function. You will independently validate the design and operating effectiveness of AML, Sanctions, and KYC/KYB controls across all production environments and establish a monitoring framework and associated metrics to support executive decisioning and ongoing maintenance of program and control operating effectiveness. You will work closely with the broader FCC organization, Product, Engineering, Operations, and regional leadership to turn testing insights into operational accountability, robust remediation, and a defensible compliance posture before global regulators and institutional banking partners. This role covers the APAC region (excluding China and Hong Kong) and is based in Singapore. In this role, you will be a key part of a global team, collaborating closely across regions to drive consistent FCC Monitoring & Testing standards. Responsibilities: Contribute to the strategic development, execution, and continuous evolution of the company's Global FCC Monitoring & Testing Programme, establishing robust, risk based testing methodologies and annual plans for independent second line assurance. Design comprehensive testing frameworks to validate core compliance controls across customer onboarding, periodic reviews, sanctions screening, transaction monitoring, and regulatory reporting workflows, ensuring coverage keeps pace with product and market expansion. Oversee the ongoing FCC monitoring program for APAC (excluding China and Hong Kong), including establishment of KPIs and operating effectiveness metrics. Advance the transition from traditional sample reviews toward continuous, data enabled assurance by leveraging data analytics, system logs, and automated testing scripts to evaluate compliance control performance at the population level. Oversee the independent validation of system encoded controls, including transaction monitoring thresholds, screening logic, and customer risk rating models, ensuring systems function as intended without logic drift or hidden control gaps. Translate complex testing outcomes and thematic trends into clear, decision useful reporting for executive leadership and governance forums, providing constructive challenge to stakeholders and tracking the root cause remediation of control deficiencies. Represent the FCC monitoring and testing function during regulatory examinations, internal or external audits, and banking partner reviews, confidently defending testing methodologies and control evidence. Who you are We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory. Minimum qualifications: Bachelor's degree in Finance, Accounting, Law, Information Systems, Business Administration, or a related quantitative/analytical discipline. CAMS certification or an ICA International Diploma in Governance, Risk, and Compliance (or equivalent professional credential). 7+ years of experience within FCC quality assurance, compliance monitoring, internal audit, or a related second/third line control function inside a fintech, payments, or highly regulated banking environment. Strong technical knowledge of financial crime controls across transaction monitoring, sanctions/PEP screening, customer due diligence, and digital KYC/KYB workflows. Proven mastery of risk based testing methodologies, including scoping, sampling, design and operating effectiveness assessments, issue writing, and remediation validation. A high ownership, pragmatic approach, with excellent written communication and stakeholder management skills to challenge senior partners constructively and drive operational accountability. Preferred qualifications: Advanced degree such as an MBA, Master's in Regulatory Compliance, Risk Management, or a related field. Professional assurance or audit certifications such as CAMS Audit, CISA, or CIA. Strong fintech and platforms experience, including exposure to cloud native, API driven, high growth global environments with significant cross border transaction volume. Strong data literacy, including comfort using SQL, Python, BI dashboards, or automated tools to support continuous control validation and population based testing. Experience partnering directly with Product, Data Science, and Engineering teams to validate automated rules, model driven controls, and rapid deployments within an agile product lifecycle. Applicant Safety Policy: Fraud and Third Party Recruiters To protect you from recruitment scams, please be aware that the company will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from email address. The company does not accept unsolicited resumes from search firms/recruiters. The company will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to the company on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at the company is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Canonical is a leading provider of open-source software and operating systems for global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in more than 80 countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder led, profitable and growing. We are hiring an Engineering Manager, who strives for accountability for the development of an internal product, who has high engineering quality standards, continuously develops their skills as well as skills of their direct reports, and who has the drive to deliver. This is an exciting opportunity to work with great people and exciting open source solutions on innovative engineering solutions supporting Canonical's growth. The Commercial Systems unit is conceived as six engineering teams that closely collaborate with other engineering and business teams at Canonical. Services designed, developed, and operated by the Commercial Systems unit are at the heart of Canonical business. TheBusiness Systems team is responsible for systems such as NetSuite, Salesforce, and several others. The team works closely with operations teams, implements business processes, and keeps the systems compliant. This team is a great opportunity for a software engineering leader with a genuine interest in understanding the business, high engineering standards, and drive to deliver first class experience to Canonical employees using those systems to get their job done. Location: This role will be based remotely in the EMEA region. The role entails Accountability for the design and development of an internal product Leading a team of software engineers Developing the skills and capabilities of direct reports Seeking improvements to established processes, designs, and solutions Building an understanding of business needs to deliver the most impact What we are looking for in you Exceptional academic track record from both high school and university Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path Track record of going above-and-beyond expectations to achieve outstanding results Experience with software development in Salesforce, NetSuite, or other CRM/ERP system Professional written and spoken English with excellent presentation skills Result oriented, with a personal drive to meet commitments Ability to travel internationally twice a year, for company events up to two weeks long Nice to have skills Experience with accounting, sales, sales operations, or other business roles Performance engineering What we offer colleagues We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally. Distributed work environment with twice yearly team sprints in person Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Employee Assistance Program Opportunity to travel to new locations to meet colleagues Priority Pass, and travel upgrades for long haul company events About Canonical Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical is an equal opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Support Operational Specialist At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours. We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love. With Xplor Pay, we help businesses get paid quickly and securely - without hidden fees. We built the tech ourselves, and our platform delivers secure, transparent, fast, and accurate payments. We are unified by our purpose of helping people to succeed. So, when you become part of our team, you also become part of the personal connection that strengthens the relationship people have with Xplor products. About the opportunity You'lljoin our SMB Fitness & Wellbeing vertical wherewe'vebrought together our Boutique Wellness and Health & Fitness businesses to form a single global vertical serving clients around the world. We provide market-leading software products and payment solutions for fitness studios, gyms, health clubs, leisure centers, and wellness businesses.This positionwill ownthefocus on delivering exceptional customer experiences while expanding ownership of operational and white-glove services. Reporting to the Customer Support Manager,you'llbe responsible fordelivering high-touch operational support services and concierge-level customer experiences forXplorMariana Tek clients. This role specializes in customer business change requests, platform administration,add-onconfiguration, and white-glove services that require exceptional attention to detail, customer advocacy, and ownership. As a member of the Support Operations team, you will serve as the primary owner of operational and administrative customer requests, ensuringaccurateexecution, proactive communication, and exceptional service throughout the customer journey.You'llmanage customer requests from intake through completion whilemaintainingstrong relationships and acting as a trusted advisor for customers navigating business and platform changes. While operational workremainsthe primary focus of the role, Support Operations Specialists are also expected tomaintainproficiencyin front-line support workflows and provide chat support coverage when business needs requireadditionalcapacity. This secondary responsibility helps ensure a seamless customer experience during periods of increased demand, staffing gaps, and customer-impacting events. Success in this role requires strong organizational skills, exceptional attention to detail, outstanding customer communication, and the ability to balance operational project work with support responsibilities whilemaintaininga high standard of service excellence. What You'll Do White-Glove Services Manage customer requests requiring platform configuration or administrative changes. Execute approved account, tenant, branding, and business configuration updates. Support requests related to permissions, integrations, payment configurations, and platform settings. Validate request requirements and ensure changes are completed accurately and efficiently. Maintain ownership of requests through completion while keeping customers informed throughout the process. Customer Project Coordination Coordinate and manage customer operational projects and business change requests. Support ownership transitions, account updates, rebrands, and platform administration activities. Manage multiple concurrent requests whilemaintainingservice quality and operational accuracy. Identifyrisks, dependencies, and potential customer impacts proactively. Ensuretimelycompletion of assigned projects and operational tasks. Customer Communication Serve as the primary point of contact for assigned requests and projects. Set expectationsregardingscope, timelines, and outcomes. Provide proactive updates throughout the request lifecycle. Deliver concierge-level service focused on customer success and satisfaction. Build trust and credibility through consistent communication and ownership. Operational Excellence Follow established operational procedures and quality standards. Ensureall customer interactions and administrative changes are documented accurately. Contribute toprocess improvements and workflow optimization initiatives. Maintain awareness of product changes, operational procedures, and support best practices. Act as an advocate forthe customerexperience byidentifyingrecurring themes and opportunities for improvement. Chat Support Coverage (Secondary Responsibility) Provide chat support coverage during periods of increased volume or reduced front line capacitybased on the Chat Support Workflow.docx Assistwith queue balancing and workload distribution across customer support channels. Support incident-related customer communications whenrequired. Maintainproficiencyin chat support workflows and customer communication standards. Deliver the same high standard of customer service expected across all support channels. Knowledge Management Contribute to internal knowledge base content and process documentation. Identifyopportunities to improve self-service resources and support workflows. Share operationalexpertiseand best practices with team members. Participate in training initiatives and continuous learning opportunities. For this position, we offer a hybrid and flexible working model, where you will spend 3 days per week in the Newcastle office and the rest working from home. Qualifications What Would Make Me a Good Candidate? Experience in customer support, operations, account management, customer success, ora relatedfield. Strong written and verbal communication skills. Exceptional organizational and time management abilities. Ability to manage multiple priorities whilemaintainingaccuracy and attention to detail. Proven ability to build trust and relationships with customers. Strong problem-solving andcritical-thinkingskills. Experience working within support ticketing or customer management systems. Demonstrated ability to work independently and take ownership of customer outcomes. Preferred Experience supporting SaaS products or software platforms. Boutique fitness, wellness, or health club industry experience Experience managing customer-facing operational projects. Familiarity with platform administration, account configuration, or business change management. Experience with Intercom, Salesforce, or similar customer support platforms. What Makes Someone Successful in This Role? Customer-first mindset with a passion for delivering exceptional service. Strong attention to detail and operational accuracy. Ability tomaintaincomposure while managing competing priorities. Proactive communication andownershipmentality. Strong organizational andprojectcoordinationskills. Adaptability in a fast-paced environment. Curiosity, continuous learning, and a growth mindset. Commitment to delivering high-quality customer experiences. At Xplor, we believe that the best innovation and ideas happen at the intersections of our differences - people of diverse cultures, generations, disciplines, and lived experiences. So even if you think you do not tick all the boxes, we still encourage you to apply. Additional Information Values and Life at Xplor Our five core values guide us from how we hire and recognise our team members to how we interact with our customers day to day: Find a better way Do the right thing Say it straight Win together Own the outcome If these values sound like you, and describe people you want to work with, you will thrive at Xplor. As an Xplorer, you will be part of a global network of talented colleagues who will support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed. Some of our perks and benefits are: Paid Parental Leave benefit programs /Commitment to social impact - 3 extra days off to volunteer and give back to your local community Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program Access to free mental health support Flexible working arrangements Good to know To be considered for employment, you must be legally authorised to work in the location (country) you're applying for. Xplor does not sponsor visas, either at the time of hire or at any later time. We also invite you to check out our Candidate FAQs for more information about our recruitment process To learn more about usand our products, please visit EEO and Artificial Intelligence We believe in transparent hiring. We use an applicant tracking system that includes artificial intelligence enabled features to assist with the screening and assessment of job applications, such as candidate scoring or ranking. These tools support our recruitment process, but all hiring decisions are made by our recruitment team following human review. We do not rely on artificial intelligence to make final hiring decisions.Find our Candidate AI Usage guidelines here. . click apply for full job details

Location: On site / London, UK job type: Permanent / Full-time Sector and subsector: Commercial & Marketing Sales AnnualFixed salary:£ 50000.00 About Outra Outra is a UK-based data science firm specializing in household-level data, leveraging over 30 million UK households and thousands of data points to deliver predictive analytics and actionable insights. We combine advanced AI and machine learning to help businesses optimize marketing efficiency, enhance customer understanding, and predict behaviours. We are entering an exciting period of growth as we expand our unique, data science-led propositions. Our market-leading solutions use highly targeted UK household and property attributes to support audience engagement and development through predictive modelling. Job Overview As a Customer Success Manager, you will be a key member of the Customer Success team, working across its four core pillars (Partnerships, Clients, Data strategy, and Revenue Operations): Partnerships: Keeping up to date on the latest tech partner integrations (incl. TTD, Index exchange, Amazon, Google, Meta) Clients: Ensuring exceptional delivery and satisfaction for our customers Data strategy: Understand the Outra signal and how it performs for our clients Revenue Operations: Supporting commercial processes that drive growth and retention You will function as a trusted partner for clients, helping them unlock value from Outra's data solutions, while ensuring internal processes run smoothly to support revenue goals. Key Responsibilities Partnerships: Work closely with our ad technology partners ensuring Outra data setup in an optimal way ready for client delivery Serve as the day-to-day contact for assigned clients, ensuring timely delivery of data products and services Support onboarding and training for new clients, ensuring they understand Outra's solutions and best practices Collaborate with Data Strategy and Partnerships teams to address client requests and bespoke projects Monitor client performance metrics and proactively identify opportunities for upsell or renewal Assist in revenue operations tasks such as pipeline tracking, forecasting, and CRM hygiene Prepare client reports, presentations, and insights to highlight Outra's impact Coordinate with internal teams to resolve issues quickly and maintain high client satisfaction Capabilities and Experience 2yr-5yr AdTech or programmatic knowledge Experience in customer success, account management, partnership, or equivalent role Effective communication and relationship-building skills Ability to manage multiple projects and deadlines with attention to detail Familiarity with CRM tools (e.g., Salesforce, HubSpot) and revenue operations processes Analytical mindset with comfort in interpreting data and creating client-facing reports Initiative-taking, solution-oriented approach to problem-solving Why Join Us Think Customer First, always start with what creates value for the customer Play to Win, put everything you have on the field to succeed Get it Done, say what you will do and do what you say Own the Outcome, revolutions are not won by mercenaries Empower and Celebrate the Builders, empower everyone to build better and faster Flexible hybrid working policy Subsidized gym membership and cycle-to-work scheme Pension contributions, group, and critical illness cover Daily office lunches and snacks Regular team socials

What You'll Do Versori, Avalara's AI-agentic integration platform, is building its Customer Success function from the ground up - and this is your opportunity to be part of it from day one. As a founding member of the Versori Customer Success team, you won't just be stepping into an established playbook; you'll be helping to write it. This is a rare chance to shape how we engage, retain, and grow customers at a pivotal moment in Versori's journey, with the autonomy to build and establish the processes, frameworks, and team culture that will scale with the business. As a Customer Success Manager, you will own a portfolio of Versori customers - from SaaS platforms building native integration catalogues to mid-market and enterprise businesses solving complex integration challenges - ensuring they realize measurable value from the Versori platform while driving retention and identifying opportunities for expansion. This is a hands on, outcomes driven role where success is defined by your ability to proactively engage customers at scale, manage integration risk effectively, and deliver consistent value across your business. You will work closely with Account Managers and cross functional teams to protect and grow revenue, while building strong customer relationships that drive long term loyalty and platform adoption. As the team grows, you will have the opportunity to influence hiring, onboarding, and the operating model that defines Versori's customer success practice. What Your Responsibilities Will Be Build and maintain strong, proactive engagement across your portfolio, ensuring consistent touchpoints and meaningful interactions that drive retention, workflow adoption, and growth Support high levels of customer retention by identifying integration risks early, managing at risk accounts with clear action plans, and executing "get well" strategies to prevent churn Ensure new customers are successfully onboarded through timely welcome engagements, guiding them from contract signature to their first live workflow, setting a strong foundation for long term platform adoption, working closely with our Implementation Team for project milestones Support and contribute to Quarterly Business Reviews (QBRs) for top accounts, focusing on value realization - including workflows deployed, execution volumes, tenants onboarded - and long term partnership growth Act as a point of escalation for customer issues, responding promptly and coordinating with Versori's delivery, engineering, and leadership teams Maintain accurate and up to date customer records in Salesforce, including health scores, integration risks, and action plans, ensuring strong operational discipline across your accounts Act as the voice of the customer internally, partnering with Versori's Product, Marketing, and Delivery teams to surface integration feedback and shape the product roadmap Build strong stakeholder relationships within customer accounts - particularly with Heads of Engineering, IT leaders, and technical champions - to drive long term advocacy and platform stickiness What You'll Need to be Successful Indepth experience as a Customer Success Manager at Mid Market or Strategic level, ideally within a technical SaaS or integration platform Ability to analyse complex and sometimes conflicting information to identify practical solutions in a fast moving, technical environment Strong communication skills across multiple formats (verbal, written, video, in person), with the ability to translate technical integration concepts into clear business value for both engineering and executive audiences Ability to tailor messaging to different stakeholders - from Heads of Engineering and IT Directors to C suite sponsors Experience managing a high volume book of business with discipline and rigor Proven ability to prioritize and deliver results in a fast paced environment Passion for customer success, particularly within technical SaaS, integration, or developer tooling Familiarity with enterprise systems (ERP, CRM, eCommerce, POS, OMS, etc.) and how integration complexity impacts go live timelines and customer outcomes Experience using Salesforce Familiarity with integration concepts (APIs, OAuth, webhooks, middleware, iPaaS) is a strong plus Avalara is an AI first Company AI is embedded in our workflows, decision making, and products. Success here requires embracing AI as an essential capability. You'll bring experience using AI and AI related technologies, ready to thrive here. You'll apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers. You'll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too. How We'll Take Care of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We're defining the relationship between tax and tech. We've already built an industry leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we're not slowing down until we've achieved our mission - to be part of every transaction in the world. We're bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we've designed, that empowers our people to win. We've been different from day one. Join us, and your career will be too. We're An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company - we don't want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

Strategic Partners Account Manager About AccruentAt Accruent, our mission is to transform the way organizations manage their built environment. Through data led intelligence, we help people and systems work together more effectively, driving business forward. With over 4,000 customers across 149 countries, our cloud based solutions enable organizations to optimize real estate, facilities, and asset management-delivering real value through efficiency, compliance, and performance. The Role As a Strategic Partners Account Manager, you will own and grow a portfolio of Accruent's most important partner led accounts. This is a revenue owning role focused on driving pipeline, executing deals, and scaling the performance of Accruent's partner ecosystem. You are not a supporting resource to a sales team-you are the primary owner of the partner led sales motion. You will lead everything from pipeline creation and deal strategy through closing opportunities and managing renewals, while enabling partners to sell and scale Accruent solutions. Success in this role requires the ability to build partner capability, drive partner accountability, and continuously improve how partners operate with Accruent, resulting in faster deal cycles, stronger pipeline, and increased partner led revenue. What You'll Do Own and expand a portfolio of strategic partner led accounts, driving revenue growth and expansion through joint account planning and execution Drive structured pipeline creation with partners through target account mapping, new logos, and cross sell/upsell identification Influence deal strategy and pricing for partner led opportunities Conduct Quarterly Business Reviews (QBRs) with partners to assess performance, align on growth priorities, and drive accountability to targets Drive forecast accuracy and revenue predictability with partners, with a strong focus on bookings and ARR growth, retention, and pipeline conversion Build and continuously improve partner selling capability, ensuring partners can independently position, scope, and progress Accruent deals efficiently Develop and manage a partner recruitment pipeline, aligned to Accruent's growth priorities and target profiles Recruit new, strategic partners to expand our partner ecosystem with a focus on partners with SaaS capabilities Scale partner motions regionally, adapting GTM approaches, messaging, and enablement to local market conditions Own partner onboarding and enablement outcomes, ensuring partners are successfully activated, certified, and able to sell Accruent solutions Drive accountability for partner enablement through onboarding, including training completion and certifications post onboarding Track and manage partner performance through daily visual management, ensuring clear visibility into pipeline, progress against targets, and risks Apply the Fortive Business System (FBS) to identify inefficiencies and proactively improve the partner experience and internal processes Accountable for partner deal execution, including quoting and order processes Spend time "at gemba" (where the work is done) by meeting in person with partners and customers to understand their challenges, and uncover new opportunities Drive cross functional action across Sales, Product, Enablement, Services, Marketing, Deal Desk and other cross functional teams to improve our partner channel What We're Looking For Must have: 10+ years of experience in sales, partner, or account management roles with clear revenue ownership or influence Fluent in English plus at least one additional EMEA language (e.g., French, German, Spanish, Italian, Dutch, or Nordic languages) to effectively engage regional partners and customers and build stronger in market relationships Track record of exceeding quota targets (directly or through partners) Strong understanding of SaaS business models and metrics (ARR, ACV, renewals, multi year agreements, pricing/packaging) Proven ability to own or drive the full sales cycle: pipeline creation, deal strategy, pricing, quoting, and close Strong commercial and deal acumen, including pricing strategy, negotiation, and balancing partner incentives with company growth Executive presence and influencing skills, with the ability to engage partner executives to align on strategy, address performance gaps, and drive accountability Experience in Salesforce owning opportunities, accounts, activities, and reporting Data driven mindset with experience using pipeline metrics, forecasting, and visual management to drive accountability and performance Self starter who thrives in a fast paced SaaS environment that involves complexity, rapid transformation, and extreme ownership Ability to travel up to 20% for QBRs, customer visits, kaizens Nice to have: Prior experience managing partners in at least 2+ EMEA countries or regions, with demonstrated success adapting strategy across markets Knowledge of Accruent's solutions Industry experience from enterprise SaaS companies (e.g., Adobe, SAP, HubSpot, AWS) Experience working with resellers, facilities/asset management providers, or industrial solution companies Familiarity with continuous improvement methodologies (FBS, Lean, or similar) and applying them to partner or sales performance What We Offer A dynamic, international team environment with colleagues across the globe. Opportunities to develop, grow, and build your success in a fast moving SaaS company. Competitive remuneration and benefits package. An inclusive culture where new ideas and initiatives are welcomed, and your work has real impact. Fortive Corporation Overview Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high impact fields like workplace safety, build environments, and healthcare. We are a global industrial technology innovator with a startup spirit. Our forward looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care. We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in you. We believe in your potential-your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating. Fortive: For you, for us, for growth. About Accruent Personal development and becoming the best you is all about growth and exploring new skills and opportunities - both in and out of the office. At Accruent, we call this Grow Without Limits, and we're proud to offer each of our employees the resources, coaching and support necessary to achieve Growth Without Limits in their personal and professional lives. Explore where the path takes you. Accruent is a leading provider of solutions for unifying the built environment -spanning real estate, physical and digital assets, and the integrated technology systems that connect and control them. Accruent continues to set new expectations for how organizations can use data to transform how they manage their facilities and assets. With U.S. headquarters in Austin, Texas, Accruent serves over 5,000 customers in a wide range of industries in more than 100 countries worldwide. We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at . Bonus or Equity This position is also eligible for bonus as part of the total compensation package.

About us At Sierra, we're building a platform to enable every company in the world to build better, more human customer experiences with AI. We partner with industry leaders such as SoftBank, Uber, Rivian, CLEAR, and Sutter Health. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google's AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. What you'll do Coordinate a high volume of phone, onsite, and video conference interviews with speed and efficiency Leverage applicant tracking system (Ashby) to automate tasks and focus on candidate experience Improve efficiency by maintaining data accuracy and gathering metrics to help prepare reports to keep recruiters and hiring managers on target Demonstrate ability to work effectively under pressure and manage multiple tasks simultaneously Manage candidate travel arrangements and process expense claims Meet and greet candidates while they are onsite for interviews Deliver a best-in-class recruiting experience for all candidates Take on projects to impact our workflow and office experiences What you'll bring 2+ years of experience as a Recruiting Coordinator in a scaling company Operational excellence, a data-driven mindset, and a great attitude for multitasking and problem-solving High level of integrity and trustworthiness, maintaining candidate confidentiality and privacy Demonstrated experience in coordinating schedules and managing communications with C-suite leadership, ensuring efficient and effective collaboration Ability to be in person in our London office, Monday - Thursday Even better Experience working in an in-office culture Ashby ATS experience Our values Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. Customer Obsession: We deeply understand our customers' business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn't right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. Intensity: We know we don't have the luxury of patience. We play to win. We care about our product being the best, and when it isn't, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other's personal and professional achievements. What we offer We want our benefits to reflect our values and offer the following to full-time employees: Flexible (unlimited) paid time off Medical, dental, and vision benefits for you and your family Life insurance and disability benefits Retirement plan dependent on country of employment Parental leave Fertility and family building benefits through Carrot Lunch, as well as delicious snacks and coffee to keep you energized Discretionary benefit stipend giving people the ability to spend where it matters most Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. Be you, with us We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder like energy who want real impact, accelerated learning, and true ownership. You bring strong role related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero to one ideas into real products, and you "get stuff done" end to end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. About the team Our Talent Acquisition team shapes Airwallex's future by finding and engaging top talent worldwide. We partner closely with hiring managers and leaders to understand business needs, deliver exceptional candidate experiences, and build high performing teams that reflect our dynamic culture and operating principles. What you'll do Airwallex is scaling our engineering teams globally, and we're looking for an exceptional Talent Acquisition Manager to take our engineering hiring to the next level. In this dynamic hybrid role, you'll lead and mentor a high performing team of recruiters while directly driving some of our most critical, high impact engineering hires. You'll partner closely with senior engineering leaders (e.g., VP Eng, CTO) to shape talent strategy, trial bold new approaches, and build the world class teams powering Airwallex's next stage of growth. This role is based in London. Responsibilities: Lead and develop the team: Mentor a high performing group of recruiters, set clear goals, and support their professional growth. Shape hiring strategy: Partner with engineering leadership to forecast needs, define talent priorities, and maintain a consistently high hiring bar through interviewer calibration and alignment. Own critical hires: Drive full cycle recruitment for senior and hard to fill engineering roles, delivering an exceptional candidate and stakeholder experience. Use data to drive decisions: Track key metrics, identify bottlenecks, and continuously optimize recruiting efficiency and outcomes. Enhance recruiting impact: Strengthen employer brand, refine processes and leverage tools to improve speed, quality, and candidate experience. Who you are Experienced leader: 10+ years in recruiting, including 3+ years leading or mentoring recruiters, with a track record of building high performing teams. Engineering hiring expert: Proven success hiring top engineering talent across multiple levels, including senior and leadership roles. Trusted partner & communicator: Skilled at stakeholder management, influencing senior engineering leaders, and communicating clearly across all levels. Data driven operator: Use metrics and insights to guide strategy, measure success, and drive continuous improvement. Hands on and strategic: Balance executing critical hires with leading the team, thriving in a fast paced, scaling environment. Applicant Safety Policy: Fraud and Third Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from email address. Please apply only through or our official LinkedIn page. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Industry principal Pharma/Life scienceApplylocations: London Cannon Street: Malmo, Sweden: Frankfurt, Germany: Manoteras, Spain: Paris, Francetime type: Full timeposted on: Posted Todayjob requisition id: R014012 AVEVA is creating software trusted by over 90% of leading industrial companies. Job Title: industry principal, Pharma/life science Location: London, UK / Frankfurt, Germany / Paris, France / Madrid, Spain / Malmo, Sweden (Hybrid, 50% working time at the office) Employment Type: full time The job As an Industry Principal, your primary focus will be to create demand for the products and services of AVEVA in your assigned industry group thanks to your industry domain expertise, supporting sales with industry value proposition, and thought leadership.Your main objective will be to act as a pathfinder for our customers and enable the AVEVA salesforce to deliver high customer satisfaction with global consistency. Key responsibilities Increase AVEVA's penetration and market share within the industry value chain. Build a strong ecosystem with executive level relationships throughout the customer base and partnerships. Support specific and numerous sales opportunities with industry specific information and expertise. Understand the business drivers, strategic trends and competitive threats and influence in this industry and deliver our response as required to increase the value proposition. Create value proposition, emerging use cases and collateral for our products, and solution. Essential requirements Bachelor's degree required. Master's degree preferred. STEM degree highly desired Minimum of 10+ years of direct experience working in industry in charge, with specific experience supporting operations and/or engineering at some level in two or more of these industries/areas. High level of business acumen; professional written and oral communication skills; proven ability to delivery executive-level value statements; excellent presentation skills Visionary, you are a change agent in your organization and a technology early adopter in your industry Desired skills Background in software sales highly desired Proven track record of Business Development in an industry vertical. High energy and curiosity is highly desired Commercial at AVEVA Our Commercial team, comprised of over 2,000 dedicated colleagues, is the backbone of our customer relationships and business growth. From industry experts and solution architects to sales, support, success managers, and business operations, everyone shares a common goal: to deeply understand our customers' needs and deliver tailored solutions.If you're passionate about driving growth, tackling complex business challenges, and fostering strong customer relationships, you'll find success and fulfilment in our Commercial team.Find out more: UK Benefits include: Flexible benefits fund, emergency leave days, adoption leave, 28 days annual leave (plus bank holidays), pension, life cover, private medical insurance, parental leave, education assistance program. It's possible we're hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive. Find out more: Hybrid working We work in a hybrid way at AVEVA. Most roles are based at a local AVEVA office, with an expectation of being on-site 50% of your working hours to support collaboration and connection. Some positions are fully office-based depending on the nature of the work, and certain roles that support specific customers or markets may be remote. The working arrangement for this position will be confirmed during the hiring process. Hiring process Interested? Great! Get started by submitting your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process. Find out more: About AVEVA AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals, and minerals - safely, efficiently, and more sustainably. We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: Find out more: AVEVA requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria. AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

Develop, maintain, and refine multi-channel forecasting models for voice, email, chat, messaging, and AI/bot handoffs Build 12-to-18-month rolling capacity models to guide hiring, onboarding, shrinkage allocations, and budget planning Conduct scenario modeling and risk analysis for business changes, product launches, and operational pivots Oversee agent schedule creation and optimization against interval-level demand, staff preferences, labor laws, and shift flexibility Lead Real-Time Analysts managing intra-day performance, shrinkage, adherence, and queue dynamics Establish processes for PTO management, training allocation, dynamic offline time, and overtime deployment Design and deliver executive-level WFM dashboards tracking forecasting, occupancy, adherence, cost per contact, and SLA KPIs Use advanced analytics to identify bottlenecks, handle-time anomalies, and automation opportunities Own selection, optimization, and continuous improvement of WFM platforms and integrations Manage, mentor, and develop WFM Analysts, Data Analysts, and Real-Time Coordinators Establish team KPIs, operational standards, and career development pathways Conduct 1:1s, performance evaluations, and skill-building sessions Unify internal and outsourced BPO operations through SLA governance, capacity models, and automated scheduling workflows Improve forecasting accuracy, agent occupancy, labor spend, service levels, CSAT, and operational profitability Requirements 7+ years of dedicated Workforce Management experience in a high-volume omni-channel CX/Contact Center environment At least 3+ years in a senior manager or leadership role directly managing WFM teams Advanced hands-on proficiency with enterprise WFM platforms such as Nice CXone, Verint, or Assembled Proficiency with CRM/CCaaS tools such as Zendesk, Salesforce, or Talkdesk Ability to convert complex datasets into operational strategies Experience mentoring and developing WFM team members Ability to translate WFM technicalities into business impacts for FP&A and executive leadership Ability to thrive in high-growth, changing environments with shifting volume dynamics Proven track record of hiring, developing, and retaining high-performing WFM and analytical talent Bachelor's degree in Business Administration, Data Analytics, Statistics, or equivalent operational experience preferred Core Competencies Demonstrates expertise in Workforce Management, including advanced proficiency with WFM platforms and the ability to develop and optimise multi-channel forecasting models. Proven leadership in managing and mentoring teams while driving operational efficiency and strategic decision-making. Highest-signal resume keywords Workforce Management Experience WFM Platform Proficiency Team Leadership and Development Data Analysis and Strategy Conversion Forecasting and Capacity Modeling ATS Optimization Keywords Hard Skills Multi-Channel Forecasting Models Capacity Modeling Scenario Modeling Operational Analysis KPI Tracking Data Analytics Performance Management PTO Management Budget Planning Automation Opportunities Soft Skills Mentoring Team Development Communication Adaptability Problem-Solving Industry Keywords Contact Center CX BPO Operations SLA Governance High-Volume Environments Tools & Technologies Nice CXone Verint Assembled Zendesk Salesforce Talkdesk

CreatorIQ is the operating system for creator-led growth trusted by more than 1,300 global brands and agencies. We're on a mission to make businesses more human, and humans more impactful. We operate by our values - be intentional, pursue excellence every day, embrace the journey together, and be a good human - every day. CreatorIQ has earned the title of best companies to work for in multiple programs, including BuiltIn LA and NY. It's been named a Fastest-Growing Company in North America on the Deloitte Technology Fast 500 for four years, was named a leader in IDC MarketScape: Worldwide Influencer Marketing Platforms for Large Enterprises in 2025, was named a Leader by The Forrester New Wave : Influencer Marketing Solutions, and has been consistently recognized by G2 as a Leader, and is rated 5 stars on Influencer MarketingHub. We operate in a flexible work model that combines both in-person and remote work to boost collaboration, enhance innovation, and adapt to individual work styles. We're seeking passionate, innovative minds to join our journey. Be a part of our dynamic team and let's transform the industry together! Manager, Customer Success As our EMEA Customer Success organization continues to grow, we're looking for an experienced, people-first leader to help scale a high-performing team and drive exceptional customer outcomes. As Manager, Customer Success, you'll lead a team of Customer Success Professionals responsible for helping enterprise customers maximize the value of the CreatorIQ platform. You'll empower your team through coaching, mentorship, and strategic leadership while ensuring exceptional customer experiences, strong retention outcomes, and operational excellence. You'll partner closely with Sales, Product, Professional Services, and Support teams to drive customer success at scale, champion AI-powered efficiencies, and foster a culture of accountability, collaboration, and continuous improvement. Location: London, UK (Hybrid, 3 days per week in office) Travel: Approximately 20% travel across EMEA customer locations. In this role, you'll get to: Lead, coach, and develop a team of approximately 5-6 Customer Success Professionals, fostering a high-performance and customer-centric culture. Partner with team members on strategic customer engagements, executive business reviews, renewal discussions, and complex customer escalations. Drive retention, adoption, and growth outcomes by helping customers achieve measurable business value from the CreatorIQ platform. Own team forecasting, risk management, account health reviews, and operational processes to ensure consistent execution and visibility across the customer lifecycle. Collaborate cross-functionally with Sales, Product, Professional Services, and Support teams while identifying opportunities to leverage AI and automation to improve team productivity and customer outcomes. Who you are and what you'll need for this position 5+ years of experience in Enterprise Customer Success, Account Management, or a related customer-facing SaaS role, with previous people leadership experience. Proven ability to coach, mentor, and develop Customer Success professionals while building trust and driving team performance. Experience managing enterprise customer relationships, leading executive-level conversations, and partnering with senior stakeholders across complex organizations. Demonstrated success driving customer adoption, retention, renewals, and expansion, with strong commercial acumen and a customer-first mindset. Experience managing customer escalations and collaborating effectively across Sales, Product, Professional Services, and Support teams. Proficiency with CRM platforms (Salesforce preferred) and strong operational skills related to forecasting, pipeline management, and risk mitigation. Excellent communication, presentation, and stakeholder management skills. Experience within the influencer marketing, creator economy, social media technology, MarTech, or adjacent SaaS industries is strongly preferred. Comfortable leveraging AI tools to drive productivity, generate customer insights, and improve team effectiveness. What you will get from us: People: work with talented, collaborative, and friendly people who love what they do. Guidance: utilize our learning platform to fully get the training and tools you'll need to become successful here from your first day with us. Work/life harmony: 25 days vacation, floating and set holidays, wellness allowance, and paid parental leave. Stock options as part of our equity-sharing program. Healthcare coverage, encompassing mental health, physical therapies, dental, vision, cancer coverage, and more. Comprehensive perks program providing stipends for wellness, cell phone and internet, home office setup, mental wellness, professional development, plus occasional company-funded meal opportunities throughout the year. Who we are: CreatorIQ is the operating system for creator-led growth. Trusted by more than 1,300 global brands and agencies-including Burson, Delta Air Lines, Google, LVMH, Nestlé, and Sephora-CreatorIQ unifies creator marketing across paid, owned, earned, commerce, and community into one seamless, enterprise-grade ecosystem. With industry-leading intelligence infrastructure, rigorous compliance and security standards, and integrations with Meta, Snapchat, TikTok, YouTube, and more, CreatorIQ empowers brands and agencies to harness the creator economy as a strategic growth engine. CreatorIQ is a global company headquartered in Los Angeles with offices in Austin, New York, San Francisco, London, Manila, and Warsaw. Learn more at and follow us on LinkedIn and Instagram. At CreatorIQ, we believe that diversity is the key to unlocking our full potential. We are committed to fostering an inclusive, equitable, and empowering work environment where everyone can thrive, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic that makes us unique. By embracing our core values of being intentional, pursuing excellence every day, embracing the journey together, being a good human, and staying focused on what's important, we create an atmosphere that promotes collaboration and growth. Join us to celebrate differences, innovate together, and be a part of a business that is disrupting the marketing industry. Compensation, Benefits and Beyond: We understand that a comprehensive benefits package plays a significant role in your overall compensation. To gain more insight into the various components of our total compensation, we invite you to review our benefits and perks. AI Transparency Notice We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications and note taking during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please refer to our Global Candidate Privacy Notice. Compensation: £80K - £105K Offers Equity Offers Bonus £80K - £105K Offers Equity Offers Bonus

About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide - including Brex, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero to one ideas into real products, and you "get stuff done" end to end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. About the Team The Financial Crime Compliance (FCC) team at Airwallex is a strategically vital function operating under a clear Three Lines of Defence model. As the independent second line, FCC owns the global AML/CTF programme, sanctions framework, risk assessment methodology, and governance infrastructure across all global entities. As Airwallex scales into new markets and deepens its engagement with global regulatory bodies, we are building a world class compliance organization capable of managing complex financial crime risks at scale. This is an environment where you will tackle high impact challenges, shape global fintech risk strategies, and help establish foundations for long term growth. What you'll do As Manager, FCC Monitoring & Testing, EMEA you will shape and scale Airwallex's global financial crime compliance monitoring and testing framework, establishing a rigorous, data driven second line assurance function. You will independently validate the design and operating effectiveness of AML, Sanctions, and KYC/KYB controls across all production environments and establish a monitoring framework and associated metrics to support executive decisioning and ongoing maintenance of program and control operating effectiveness. You will work closely with the broader FCC organization, Product, Engineering, Operations, and regional leadership to turn testing insights into operational accountability, robust remediation, and a defensible compliance posture before global regulators and institutional banking partners. This role covers the APAC region (excluding China and Hong Kong) and is based in Singapore. In this role, you will be a key part of a global team, collaborating closely across regions to drive consistent FCC Monitoring & Testing standards. Responsibilities Contribute to the strategic development, execution, and continuous evolution of Airwallex's Global FCC Monitoring & Testing Programme, establishing robust, risk based testing methodologies and annual plans for independent second line assurance. Design comprehensive testing frameworks to validate core compliance controls across customer onboarding, periodic reviews, sanctions screening, transaction monitoring, and regulatory reporting workflows, ensuring coverage keeps pace with product and market expansion. Oversee the ongoing FCC monitoring program for APAC (excluding China and Hong Kong), including establishment of KPIs and operating effectiveness metrics. Advance the transition from traditional sample reviews toward continuous, data enabled assurance by leveraging data analytics, system logs, and automated testing scripts to evaluate compliance control performance at the population level. Oversee the independent validation of system encoded controls, including transaction monitoring thresholds, screening logic, and customer risk rating models, ensuring systems function as intended without logic drift or hidden control gaps. Translate complex testing outcomes and thematic trends into clear, decision useful reporting for executive leadership and governance forums, providing constructive challenge to stakeholders and tracking the root cause remediation of control deficiencies. Represent the FCC monitoring and testing function during regulatory examinations, internal or external audits, and banking partner reviews, confidently defending testing methodologies and control evidence. Who you are We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory. Minimum qualifications Bachelor's degree in Finance, Accounting, Law, Information Systems, Business Administration, or a related quantitative/analytical discipline. CAMS certification or an ICA International Diploma in Governance, Risk, and Compliance (or equivalent professional credential). 7+ years of experience within FCC quality assurance, compliance monitoring, internal audit, or a related second/third line control function inside a fintech, payments, or highly regulated banking environment. Strong technical knowledge of financial crime controls across transaction monitoring, sanctions/PEP screening, customer due diligence, and digital KYC/KYB workflows. Proven mastery of risk based testing methodologies, including scoping, sampling, design and operating effectiveness assessments, issue writing, and remediation validation. A high ownership, pragmatic approach, with excellent written communication and stakeholder management skills to challenge senior partners constructively and drive operational accountability. Preferred qualifications Advanced degree such as an MBA, Master's in Regulatory Compliance, Risk Management, or a related field. Professional assurance or audit certifications such as CAMS Audit, CISA, or CIA. Strong fintech and platforms experience, including exposure to cloud native, API driven, high growth global environments with significant cross border transaction volume. Strong data literacy, including comfort using SQL, Python, BI dashboards, or automated tools to support continuous control validation and population based testing. Experience partnering directly with Product, Data Science, and Engineering teams to validate automated rules, model driven controls, and rapid deployments within an agile product lifecycle. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Incydr Sales SpecialistApplylocations: Great Britain - Londontime type: Full timeposted on: Posted Todayjob requisition id: R6506At Mimecast, we're redefining cybersecurity and leading the charge in human risk management. We protect businesses from evolving threats, and you'll be at the forefront. Every customer you bring on board builds something bigger - for them, for us, for our communities, and for your career. Simply put - when we grow, you grow.We set you up to win. Top-tier enablement, smart coaching, and real insights mean you'll smash quotas, not just hit them. You get the tools and knowledge to sell with confidence, turning complex sales cycles into closed deals.Your career path? It's yours to shape. Compelling commission, clear progression, and chances to lead, specialize, or pivot - you decide what's next. Here, success isn't just about the deals you close. It's about your progress, your influence, your impact.Mimecast is hiring an Incydr Sales Specialist to lead the charge in driving sales of the Incydr product Incydr Overview sales via new and expansion revenue while teaming with the core Mimecast sales teams within the local country. This is a unique opportunity to join an innovative, fast-growing team and make a significant impact on a key strategic growth area for the company.As an Incydr Sales Specialist, you'll focus on driving new and expansion revenue while working closely with Mimecast's core sales teams. You'll thrive in this role if you enjoy building relationships with key decision-makers and working collaboratively with cross-functional teams to deliver results.Ready to push boundaries and accelerate your career? Let's make it happen. About Mimecast Incydr The Incydr solution is a key strategic revenue growth lever for Mimecast, coming via the acquisition of Code42 in mid 2024. The solution is led and sold by an overlay sales team, teaming with the core Mimecast sales leaders and account executives. Incydr speeds the time to detect and respond to Insider Risks by delivering a fast, simple path to data loss detection, investigation and response. With our product, IncydrTM, security teams easily protect corporate data and reduce insider risk while fostering a collaborative and productive culture for employees. We're here to support organizations made up of people that move fast and think big. The ones who work together to solve hard problems and relentlessly pursue better. What You'll Do Develop and Grow Accounts: Build and manage accounts and key relationships, leveraging Mimecast's resources to drive sales execution. Introduce Incydr to Security Buyers: Use your expertise and connections to position Incydr with key stakeholders, including CISOs, IT Leaders, and Risk/Compliance professionals. Build and Maintain Strategic Partnerships: Establish relationships with business development and program teams within FSIs while understanding their business models and sales cycles. CRM Mastery: Maintain accurate and effective CRM hygiene in Salesforce and design impactful client campaigns. Product Demonstrations: Showcase the value of Incydr to clients, demonstrating how it helps address insider risks. Collaborate Across Teams: Partner with Account Executives, Sales Engineers, BDRs, Field Marketing, and Channel Account Managers to exceed sales targets. Drive Privacy and Security Compliance: Ensure all activities align with Mimecast's strict privacy and security policies, protecting sensitive information. What You'll Bring Enterprise SaaS Sales Experience: Proven track record of selling SaaS solutions to mid-market and enterprise customers. Cybersecurity Knowledge: Familiarity with the cybersecurity landscape and experience selling security solutions. Proven Sales Success: A history of exceeding booking and revenue targets, with experience engaging senior-level decision-makers (e.g., CIOs, CISOs). Communication Skills: Exceptional oral and written communication skills, with the ability to negotiate complex deals and overcome objections. Adaptability: Success in a fast-paced, high-growth environment with a collaborative and problem-solving mindset. Salesforce Proficiency: Strong working knowledge of Salesforce and other sales tools. The on-target earnings (OTE) range for this position is £128,000-£192,000 (OTE) plus benefits. This range represents the minimum and maximum new hire compensation for this role. The position may also be eligible for incentive plans and additional benefits, in accordance with company policy and local regulations. Our salary ranges are determined by role, level, and location with individual compensation also dependent on factors such as qualifications, experience, and skills. Final offers will reflect these considerations and may vary accordingly. Belonging at Mimecast Cybersecurity is a community effort. That's why we're committed to building an inclusive, diverse community that celebrates and welcomes everyone - unless they're a cybercriminal, of course.We're proud to be an Equal Opportunity and Affirmative Action Employer, and we'd encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won't affect your application. Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.

GROW WITH US: Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience. We'd love for you to team up with us to "innovate every day," put "people first," and take the "no-shortcuts" approach that has propelled us to become a leader in the diabetes technology industry.STAY AWESOME: Tandem Diabetes Care is proud to manufacture and sell the Tandem Mobi system and t:slim X2 insulin pump with Control-IQ+ technology - an advanced predictive algorithm that automates insulin delivery. But we're so much more than that. Our company's human-centered approach to design, development, and support delivers innovative products and services for people who use insulin. Because many of our own team members live with type 1 diabetes, or have a loved one impacted by diabetes, the work is personal, and we are committed to the cause. Learn more at tandemdiabetes.comA DAY IN THE LIFE:As Senior Manager, Customer Care Operations, you'll provide strategic leadership across international customer care operations, driving service excellence, operational performance, and customer satisfaction across multiple regions.In this role, you will:Lead the overall International Customer Care Operations strategy, ensuring consistent delivery of outstanding customer experiences across all markets.Build and develop scalable customer service and support capabilities that support business growth and evolving customer needs.Lead and inspire teams responsible for customer service, order management support, country lead coordination, business systems, renewals, analytics, and continuous improvement.Partner closely with Commercial, Operations, Supply Chain, IT, Quality, Regulatory, Finance, and Country teams to deliver seamless customer experiences.Establish and monitor customer experience metrics and performance dashboards, including service levels, customer satisfaction, NPS, complaint trends, first-contact resolution, response times, and operational efficiency indicators.Drive continuous improvement initiatives using Lean principles and data-driven insights to optimise processes and enhance customer outcomes.Lead governance and optimisation of customer service procedures across regions, ensuring compliance, consistency, and operational effectiveness.Define service standards across phone, email, digital, and other customer support channels to ensure high-quality, timely customer interactions.Develop and implement customer operations strategies that support recurring deliveries, renewals, contract fulfilment, and long-term service continuity.Build strong partnerships with Commercial and Finance teams to ensure operational activities are customer-centric, financially sound, and aligned to business objectives.Champion Voice of the Customer initiatives by analysing customer feedback, complaints, survey results, frontline insights, and operational trends to identify improvement opportunities.Lead root-cause analysis efforts for recurring customer issues and implement sustainable corrective actions.Drive customer journey improvement initiatives in partnership with Country Leads and regional stakeholders.Own business processes supporting CRM, ERP, Genesys, and other customer support platforms, partnering with IT teams to deliver automation and system enhancements.Provide strategic oversight of Customer Care Training to ensure operational readiness, standardised processes, knowledge management, and quality monitoring.Support successful product launches by ensuring customer care teams are prepared through effective training, planning, documentation, staffing, and systems readiness.Develop executive-level reporting and analytics that provide actionable insights into customer interactions, operational performance, and service effectiveness.Lead customer renewal programmes across eligible markets, working closely with Country Managers and Commercial teams to maximise customer retention and long-term success.Establish accountability for end-to-end customer lifecycle execution, ensuring fulfilment commitments, shipment continuity, renewals, and service delivery are effectively managed.Location: This role can be based in the UK or Switzerland and will require travel to our customer centre in Porto.YOU'RE AWESOME AT:We're looking for someone who brings a combination of strategic leadership, operational expertise, and customer passion, including:Bachelor's degree or equivalent combination of education and relevant experience.Significant experience leading customer-facing operations within a highly regulated industry.Experience managing customer service, sales support, order processing, technical support, or contact centre functions.Proven success leading large-scale operational improvements, service transformation initiatives, and cross-functional programmes.Strong knowledge of customer service operations, workforce management, quality monitoring, performance metrics, and vendor management.Experience working with Salesforce CRM, contact centre technologies, cloud-based telephony, ERP systems, and customer support platforms.Strong analytical skills with the ability to translate data into meaningful business insights and recommendations.Demonstrated success building relationships and influencing stakeholders across multiple functions and regions.Knowledge of healthcare, medical device, or other regulated environments is highly desirable.Experience managing third-party customer service vendors or BPO partners is advantageous.Experience supporting complaint handling processes and quality recordkeeping is beneficial.Fluency in English is required; additional language skills are advantageous.Ability to travel internationally up to 25%.WHAT'S IN IT FOR YOU?This is an opportunity to make a meaningful impact in a growing global MedTech organisation committed to improving lives. You'll work in a collaborative, innovative environment where your ideas and expertise will help shape customer experiences across international markets.You'll enjoy:The opportunity to influence strategy and drive meaningful change at a global scale.A highly collaborative environment with talented colleagues across multiple functions and regions.Exposure to cutting-edge healthcare technology and innovative customer solutions.The autonomy to lead transformational initiatives and deliver measurable business impact.The chance to develop teams, build capabilities, and contribute to the future growth of the organisation.WHY YOU'LL LOVE WORKING HERE:At Tandem, we believe joy fuels excellence. That's why we've built a workplace that celebrates your achievements and supports your well-being. Our team thrives on pushing boundaries and fostering growth, all while maintaining a spirit of fun and camaraderie. This is just one of the ways we stay awesome!BE YOU, WITH US!We embrace the value that every single one of us brings to the table. But sometimes we forget that when we don't meet 100% of a job description's criteria - maybe you're feeling that way right now? We encourage you to apply anyway. Because we want you to be you, with us.Tandem is firmly committed to being an equal opportunity employer and does not discriminate on the basis of age, disability, sex, race, religion or belief, gender identity or expression, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organization, and we welcome applications from a wide range of candidates. Selection for roles will be based on individual merit alone.REFERRALS:We love a good referral! If you know someone who would be a great fit for this position, please share!Make a move that matters. Join Tandem Diabetes Care, where we're turning challenges into triumphs every day and where your talents will help shape a healthier, happier tomorrow.