21 jobs found

IT Support Analyst-Enhanced DBS We're recruiting for an IT Support Engineer to support a busy education environment during the start of term. You'll be helping with student enrolment, laptop deployments, classroom setups and providing 1st/2nd line support to staff and students. Key Skills: IT Support, Desktop Support or Service Desk experience Windows 10/11 and Microsoft 365Hardware and software troubleshooting Laptop and desktop builds, configuration and deployment Active Directory and user account administration Strong customer service and communication skills

3rd Line Service Desk Technician - MSP West Sussex Office Based Full Time Please note: This is a fully office-based position. Candidates must have a minimum of 5 years' recent experience working within an MSP environment. 3rd Line Service Desk Technician Role I am recruiting for an experienced 3rd Line Service Desk Technician to join a busy and fast-paced Managed Service Provider (MSP). Reporting to the Service Desk Manager, you will provide advanced technical support and act as the final escalation point for complex incidents and service requests across a varied client base. This is a hands-on technical role combining 3rd Line escalation support, infrastructure troubleshooting, Microsoft 365/Azure, networking, customer interaction and project delivery. You will also play an important role in supporting and mentoring 1st and 2nd Line engineers, sharing technical knowledge and helping to maintain high standards across the Service Desk. 3rd Line Service Desk Technician Key Responsibilities Act as the primary 3rd Line escalation point for complex issues passed up from 1st and 2nd Line engineers Investigate, diagnose and resolve advanced incidents across infrastructure, networking, cloud and on-premise environments Support Microsoft 365 and Azure environments alongside traditional on-premise infrastructure Take full ownership of major and high-priority incidents through to successful resolution Troubleshoot recurring technical problems and carry out root cause analysis to identify long-term solutions Mentor and provide technical guidance to 1st and 2nd Line engineers Work closely with the Service Desk Manager to improve processes, efficiency and overall service delivery Communicate directly with customers, providing clear technical explanations, progress updates and resolutions Liaise with third-party vendors and technology partners where required Maintain accurate and up-to-date technical documentation Attend customer sites when required for troubleshooting, technical changes and implementations Assist with the delivery of technical projects Participate in an on-call rota providing out-of-hours support 3rd Line Service Desk Technician Technical Environment You will work across a broad range of technologies, including: Microsoft Windows Desktop Windows Server and on-premise infrastructure Microsoft 365 - Exchange Online, SharePoint and Teams Microsoft Azure - IaaS, Identity and Virtual Machines Active Directory and Group Policy DNS and DHCP Networking, VPNs, VLANs and Wi-Fi DrayTek, WatchGuard and UniFi Hyper-V virtualisation Backup and disaster recovery solutions Endpoint security solutions General MSP monitoring, management and support tools macOS - limited support 3rd Line Service Desk Technician Essential Skills & Experience To be considered for this position, you must have: Minimum 5 years' recent experience working within an MSP environment Strong 3rd Line technical support and troubleshooting experience Proven experience handling complex technical escalations Strong root cause analysis and problem-solving skills Experience supporting both cloud and on-premise infrastructure Strong working knowledge of Microsoft 365 and Azure Good knowledge of Windows Server, Active Directory and Group Policy Solid networking knowledge covering firewalls, VPNs, VLANs, DNS, DHCP and Wi-Fi Ability to independently manage complex incidents from initial escalation through to resolution Excellent communication skills with both technical and non-technical customers Experience mentoring, coaching or providing technical support to junior engineers Ability to work effectively within a fast-paced MSP/service desk environment 3rd Line Service Desk Technician Desirable Certifications Relevant certifications would be advantageous, although equivalent hands-on commercial experience will also be considered: Microsoft 365 Certified: Endpoint Administrator Associate Microsoft Certified: Azure Administrator Associate Microsoft Certified: Identity and Access Administrator Associate Microsoft Certified: Security Operations Analyst Associate WatchGuard Network Security Essentials (Firebox) About You You will be an experienced MSP engineer who enjoys solving challenging technical problems and taking ownership of complex issues. You should be comfortable operating as a senior technical escalation point while still being customer-focused and willing to support less experienced members of the team. Important: This position is office based, and applicants must have at least 5 years of recent MSP experience. Applications without the required MSP background will not be considered. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.

IT Support Technician Salary: c£27,500 Location: Wrexham area - office-based Job type: Permanent, full-time We are recruiting an IT Support Technician to provide 1st line helpdesk, desktop and remote support to employees across the organisation. The ideal candidate will have IT support experience, strong Microsoft 365 knowledge and practical experience with technologies such as Entra ID, Intune and Defender for Endpoint. You will be a confident troubleshooter with strong customer service skills and a good understanding of MFA and endpoint security. The role Provide 1st line helpdesk, desktop and remote IT support. Log, investigate, resolve or escalate support requests. Support Microsoft 365, including Outlook, Teams and SharePoint. Complete routine administration within Entra ID, including user accounts, access, groups and password resets. Support Intune device enrolment, application deployment and mobile-device updates. Assist with Defender for Endpoint, MFA and endpoint-security support. Configure and support laptops, mobile devices, printers, peripherals and meeting-room technology. Troubleshoot hardware, software, network and connectivity issues. Complete laptop builds and rebuilds using Microsoft Autopilot. Maintain IT asset records, technical documentation and user guides. Support new-starter inductions and wider IT projects. Escalate complex infrastructure, server and security issues to senior IT colleagues. About you At least two years experience in an IT support, service desk or desktop support role. Strong practical Microsoft 365 support experience. Experience with Entra ID and Intune, ideally including exposure to Defender for Endpoint. Good Microsoft Windows, hardware and basic networking knowledge. Understanding of IT security best practices, including MFA and endpoint security. Excellent troubleshooting, customer service and communication skills. Relevant Microsoft, CompTIA, Cisco or ITIL qualification, or willingness to undertake further training. Organised, approachable and able to manage competing support priorities. Able to work permanently from the Wrexham head office. Experience working within an ITIL environment, maintaining technical documentation or supporting technologies such as Mimecast, Cisco Meraki, Microsoft Sentinel or Purview would be advantageous. If this sounds like the opportunity that you have been looking for then please apply, attaching your CV. This role may suit an IT Support Technician, Service Desk Analyst, Helpdesk Technician, Desktop Support Technician or 1st/2nd Line Support Technician. Smartsearch takes your privacy seriously and will only use your personal information to administer your application. To effectively process your application, we may share your details with the company for whom we are collecting job applications, and Smartsearch or the company may contact you by email, telephone or SMS. A copy of our privacy policy will be emailed to you upon receipt of your application.

My well established Client is seeking a skilled and enthusiastic IT Support Engineer (1st/2nd Line) to join their IT support team. The ideal candidate will have experience in a Microsoft environment, including proficiency in MS Office 365, IP networking, and Windows operating systems. This role is perfect for a dedicated IT professional with a computer or IT support qualification, who is eager to provide high-quality technical support and resolve a variety of IT issues. Responsibilities: Provide 1st and 2nd line technical support to end-users via phone, email, and in-person. Troubleshoot and resolve issues related to MS Office 365, IP networking, and Windows operating systems. Install, configure, and maintain hardware and software applications. Assist with the setup and maintenance of user accounts and permissions. Monitor and manage IT support tickets, ensuring timely resolution and excellent customer service. Conduct regular system updates and patches to ensure optimal performance and security. Provide technical guidance and support to end-users, helping them navigate IT systems and applications. Document support activities, solutions, and processes in the ticketing system. Collaborate with other IT team members to ensure seamless support and knowledge sharing. Stay updated on the latest industry trends and technologies to continuously improve support services. Requirements: A qualification in Computer Science, Information Technology, or a related field, or equivalent work experience. Proven experience in a 1st/2nd line IT support role. Strong knowledge of MS Office 365, IP networking, and Windows operating systems. Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills, with the ability to provide clear and concise technical support. Ability to manage multiple tasks and priorities in a fast-paced environment. Customer-focused attitude with a commitment to delivering high-quality support. Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or equivalent are a plus. Please send an up to date CV for an immediate response and more information on a great role with a fantastic Client.

Job Title: Service Support Analyst (Level 2) Salary: 40k DoE Location: Aylesbury, with hybrid working A growing organisation is seeking a Service Support Analyst to provide first- and second-line IT support across the business. This role is responsible for ensuring reliable IT services, supporting end users, and contributing to the ongoing improvement of systems, security, and service delivery. Key Responsibilities Provide 1st and 2nd line IT support across incident, problem, change, and service request management (aligned to ITIL practices). Log, prioritise, troubleshoot, and resolve technical issues; escalate to third-party providers where required. Support and maintain Microsoft cloud technologies, including Microsoft 365, Teams, Exchange Online, OneDrive, SharePoint, and Azure Virtual Desktop. Install, configure, and support laptops, desktops, printers, meeting room technology, and remote working setups. Manage user lifecycle processes (joiners, movers, leavers) and system access controls. Monitor and respond to cyber security alerts and email security controls, ensuring compliance with internal policies. Maintain accurate hardware and software inventories. Work closely with external IT suppliers and monitor their performance against service expectations. Assist with technology rollouts, including user communication, training, and support. Conduct risk assessments on incidents and escalate issues appropriately. Perform information security and data protection checks. Communicate effectively with non-technical stakeholders, providing clear updates on IT services. Skills & Competencies Strong troubleshooting and problem-solving abilities. Clear communication skills (technical and non-technical). Ability to manage multiple priorities and work under pressure. High attention to detail and strong organisational skills. Ability to work independently and collaboratively within a team. Proactive approach with a willingness to learn and develop. Understanding of change management and IT service processes. Awareness of cyber security best practices. Experience & Qualifications Essential: Experience supporting Microsoft Azure and Microsoft 365 environments. Proven experience in a customer-facing IT support role. Desirable: Degree in Computer Science or related discipline (or equivalent experience). Microsoft 365 certifications (e.g., Fundamentals or Administrator). Knowledge of IT infrastructure, ITIL methodology, and information security practices. Salary & Benefits Salary up to 40,000 (depending on experience). Discretionary bonus (up to 15%). 28 days annual leave plus bank holidays. Pension with employer contributions up to 10%. Life assurance (4x salary). Employee wellbeing support, training opportunities, and additional perks (e.g., volunteering leave, discounts, health initiatives). Working Arrangements Full-time, permanent role (35 hours per week). Primarily office-based, with limited flexible/home working options available depending on role and performance. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.

IT Service Desk Location: Office-based Duration: Initial 6-month contract The Opportunity We're looking for an experienced IT Service Desk Analyst to support a busy and fast-paced technical environment. This is a hands-on role ideal for someone who can work independently, follow structured processes, and deliver high-quality end-user support. Key Responsibilities Provide 1st and 2nd line support for end users across hardware and software issues Build and configure laptops from standard images through to full deployment Support device rollouts, migrations, and user onboarding Deploy and manage applications using endpoint management tools Troubleshoot issues efficiently while maintaining strong customer service standards Follow defined processes with a high level of accuracy and attention to detail Manage and complete assigned tasks independently to agreed timelines Skills & Experience Proven experience in an IT Service Desk or Desktop Support role (2nd line level) Strong hands-on experience with laptop builds and deployments Familiarity with Windows environments and common enterprise applications Experience using tools such as SCCM or similar for software deployment Understanding of device provisioning tools (e.g. Autopilot - desirable) Excellent communication and customer service skills Ability to work independently and manage workload effectively Additional Information Full-time, office-based role No weekend or on-call requirements Immediate or short-notice start preferred Refer a friend and earn a retail voucher worth up to 500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. ME15626

IT Service Desk Location: Office-based Duration: Initial 6-month contract The Opportunity We're looking for an experienced IT Service Desk Analyst to support a busy and fast-paced technical environment. This is a hands-on role ideal for someone who can work independently, follow structured processes, and deliver high-quality end-user support. Key Responsibilities Provide 1st and 2nd line support for end users across hardware and software issues Build and configure laptops from standard images through to full deployment Support device rollouts, migrations, and user onboarding Deploy and manage applications using endpoint management tools Troubleshoot issues efficiently while maintaining strong customer service standards Follow defined processes with a high level of accuracy and attention to detail Manage and complete assigned tasks independently to agreed timelines Skills & Experience Proven experience in an IT Service Desk or Desktop Support role (2nd line level) Strong hands-on experience with laptop builds and deployments Familiarity with Windows environments and common enterprise applications Experience using tools such as SCCM or similar for software deployment Understanding of device provisioning tools (e.g. Autopilot - desirable) Excellent communication and customer service skills Ability to work independently and manage workload effectively Additional Information Full-time, office-based role No weekend or on-call requirements Immediate or short-notice start preferred Refer a friend and earn a retail voucher worth up to 500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. ME15621

IT Support Analyst Bradford + Hybrid Up to £36,000 Your new role To provide responsive, high-quality 1st and 2nd line IT support to colleagues across all offices, acting as a key point of contact for technical issues and requests, and taking ownership of a broad range of technical work to support the reliable day-to-day running of the firm's IT environment. Responsibilities Provide 1st and 2nd line IT support to approximately 180 users across the Bradford and Leeds offices - logging, prioritising and resolving incidents and service requests through Halo ITSM in line with agreed SLAs. Liaise with the MSP for 3rd line escalations, managing those tickets through to resolution on behalf of the user. Set up, configure and maintain end-user devices, including laptops, desktops, mobile phones and peripherals. Manage the hardware asset register, coordinate device replacements, and support user onboarding and offboarding, including account provisioning and equipment preparation. Support users across the Microsoft 365 platform - Teams, Outlook, SharePoint, OneDrive and related applications - alongside the firm's core legal systems, including Partner for Windows (PMS) and NetDocuments (DMS). Take ownership of routine infrastructure tasks across our on-site and Azure-based environments, including monitoring, patching, backup checks and network troubleshooting across Bradford and Leeds. Administer user accounts, groups and permissions within Microsoft Entra ID, and manage device enrolment, configuration and compliance policies through Microsoft Intune. Support the adoption of AI tools across the firm, including Microsoft 365 Copilot, and assist in the testing and roll-out of automation workflows. Maintain accurate records within Halo ITSM and contribute to the upkeep of IT documentation, knowledge base articles and standard operating procedures. Experience needed Proven experience in an IT support role providing both 1st and 2nd line support in a professional environment. Proven knowledge of Microsoft 365 - Teams, Outlook, SharePoint and OneDrive - and the ability to support users confidently across these platforms. Proven experience administering Microsoft Entra ID / Active Directory - including user and group management, permissions and account lifecycle. Practical experience with Microsoft Intune or a similar MDM platform for device enrolment, configuration and compliance management. Familiarity with Windows 11 and end-user device management, including hardware setup and confident troubleshooting. A working understanding of Azure fundamentals and cloud-based infrastructure, with the ability to assist with routine monitoring and maintenance tasks. A methodical approach to fault diagnosis and problem-solving, with the ability to communicate clearly with non-technical users. Good organisational skills with the ability to manage a ticket queue, prioritise effectively and keep users informed. A customer-focused mindset - approachable, patient and committed to delivering a good service experience. Excellent communication skills, with the ability to demonstrate empathy and sensitivity. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

1st Line Service Desk Analyst required by market leading, award winning, professional services organisation based in Bristol. This is an excellent opportunity for someone with a passion for technology and customer service to develop their skills within a supportive environment, acting as the first point of contact for IT support across the business. The Role Working as part of a collaborative IT team and reporting to the Service Desk Manager, you will provide front-line support to users, ensuring issues are logged, diagnosed, and resolved efficiently. Key responsibilities include: Acting as the first point of contact for all IT support queries Logging, categorising, troubleshooting, and resolving technical issues Escalating more complex problems to 2nd line support where required Supporting a range of applications, including Microsoft 365 and other business systems Assisting with hardware and software installations, configurations, and upgrades Contributing to IT projects, including system upgrades and new implementations Delivering a high level of customer service with a positive and proactive approach This is a user-facing and telephone support role , requiring strong communication skills and a professional, approachable manner. About You Previous experience in an IT support or helpdesk environment is desirable Good working knowledge of Windows 10/11 and Microsoft 365 (Word, Outlook, Excel, PowerPoint) Basic understanding of networking and desktop hardware Awareness of cyber security best practices Strong problem-solving skills and attention to detail Excellent communication skills, with the ability to explain technical issues to non-technical users A positive, team-oriented attitude with the ability to work independently Benefits Annual bonus Private medical insurance (BUPA) Competitive pension scheme 25 days annual leave Additional travel-related benefit (e.g. train/parking support)

Service Desk Engineer (2nd Line) London (North London) Hybrid (3 days onsite, 2 days remote) Occasional client travel Are you an experienced IT support professional ready to take the next step in your career? Do you enjoy solving complex technical issues while delivering outstanding customer service, both remotely and face-to-face? We're looking for a skilled Service Desk Engineer (2nd Line) to join our dynamic Service Delivery Team. About the Role As a 2nd Line Service Desk Engineer, you will be at the forefront of delivering high-quality technical support to our clients. You'll handle escalated incidents, proactive monitoring alerts, and on-site visits, while helping to mentor and develop the 1st Line team. Key Responsibilities Respond promptly to technical support requests via phone, email, and ticketing system Diagnose and resolve 2nd line and escalated tickets, as well as NOC monitoring alerts, within agreed resolution times Provide face-to-face technical support through pre-scheduled client site visits Accurately classify, prioritise, and document tickets with detailed notes throughout their lifecycle Keep clients and their IT teams regularly updated on ticket progress Identify recurring issues and contribute to permanent solutions Create and maintain technical documentation and knowledge base articles Deliver excellent customer service and a positive support experience at all times Manage your own ticket queue, triage effectively, and escalate where necessary Liaise with third-party vendors and partners to resolve complex issues Support, mentor, train, and develop the 1st Line Service Desk Analysts Stay up to date with the latest technologies and cyber security developments, and share knowledge with the team Achieve relevant Microsoft and technical certifications What We're Looking For Excellent customer service, telephone, and client-facing skills Minimum 2 years' experience providing IT support across multiple technologies (MSP experience is highly desirable) Proven experience attending client sites and delivering face-to-face support Strong troubleshooting and support experience in the following technologies: Windows Server (on-premise and Azure) Active Directory (on-premise and Azure), Group Policy, Office 365, and SharePoint Microsoft Exchange Virtualisation technologies (Windows Virtual Desktop, Hyper-V, Virtual Machine Manager, vSphere) Backup and Disaster Recovery solutions Cyber-security tools and concepts (EDR, MFA, AV, incident response) Networking (TCP/IP, DNS, DHCP, LAN, WAN, Wireless, Switches, Routers) Windows OS, macOS, and Microsoft Office Mobile device configuration and support Ability to configure, administer, and support both Windows and macOS devices Solid understanding of the cyber threat landscape and security best practices Proactive mindset with the ability to anticipate and prevent issues Excellent verbal and written communication skills - able to explain complex technical matters clearly to users of all levels A genuine passion for learning new technologies, demonstrated through certifications or personal projects Strong team player who is also highly self-motivated Calm and professional approach when dealing with difficult or demanding situations Full UK driving licence What We Offer Hybrid working (3 days onsite, 2 days remote) Varied and interesting workload across multiple client environments Opportunities to develop your technical skills and gain certifications A supportive, collaborative team that values excellence in service delivery If you're a confident, customer-focused 2nd Line Engineer who enjoys both technical challenges and mentoring others, we'd love to hear from you.

We are looking for two Service Desk Analysts, to join an established IT service desk where you will be first point of contact for technical support, providing resolution of hardware, software and network related issues as well as undertaking user administration and access related tasks. Key Skills and Experience (not all essential) Previous experience working on an IT Service Desk in an ITIL environment at 1st/ 2nd / 3rd line technical support level. The role and responsibilities can be tailored depending on your current level of technical knowledge. Have a good understanding/ proficiency in MS office suite applications, desktop operating systems and server administration Experience of Exchange / Active directory (i.e. Account creations, password resets, creation of groups etc.) Understanding of network concepts e.g. DNS, DHCP, Email, HTTP, SSL and TCP/IP protocols Networking skills e.g. LAN/WAN/VPN support Windows server and desktop and virtualisation technologies SAP or any other ERP experience would be beneficial Motivated individual with a positive 'can do' attitude and a great team player Good analytical, problem solving and communication skills Flexibility to work outside of core hours when required to support the team in resolving major incidents or during peak trading periods Works well under pressure and can multi-task The ideal candidate will also hold a full clean driving licence as travel between group sites may be required. These are permanent job opportunities with a requirement to be on site 5 days a week, therefore the ability to commute to and work in Wakefield is essential, applicants must be a British Citizen or have a valid work visa. This is a great opportunity to join an expanding business who are undergoing significant change and transformation of their technical environment. Excellent benefits including training, development and progression opportunities are available. Please apply today to be considered and we will contact you to discuss the opportunity further if you are shortlisted.

IT Support Analysts x 2 - Windows 11, Office 365, Active Directory - Wakefield, West Yorkshire - to £32,000 (DOE), great benefits including share ownership Specialist client requires IT Support Analysts to support the EMEA IT Director to support their Desktop infrastructure across EMEA. You will be responsible for 1st and 2nd Line Incident management using Freshdesk call logging software and providing problem management and all IT Infrastructure, desktop, laptop, mobile / fixed telephony (patching, rebuilds, fault finding on Win 11 machines etc ensuring SLA's are achieved and processes are followed to provide effective customer service and meet requirements. You are responsible for identifying risks and for testing new/changed services, firmware and application upgrades and transition of new services to operational support and ideally have experience of Incident, Change and Problem management although not essential. These are new roles within an award winning client in superb offices just off the M1 where its an employee owned company so the options to be part of this company is superb This role is commutable from West Yorkshire, South Yorkshire, Wakefield, Barnsley, Huddersfield, Bradford, Sheffield, Leeds Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.

IT Service Desk Analyst required by market leading, award winning, professional services organisation based in Salisbury. This is an excellent opportunity for someone with a passion for technology and customer service to develop their skills within a supportive environment, acting as the first point of contact for IT support across the business. The Role Working as part of a collaborative IT team and reporting to the IT Director, you will provide front-line support to users, ensuring issues are logged, diagnosed, and resolved efficiently. Key responsibilities include: Acting as the first point of contact for all IT support queries Logging, categorising, troubleshooting, and resolving technical issues Escalating more complex problems to 2nd line support where required Supporting a range of applications, including Microsoft 365 and other business systems Assisting with hardware and software installations, configurations, and upgrades Contributing to IT projects, including system upgrades and new implementations Delivering a high level of customer service with a positive and proactive approach This is a user-facing role , requiring strong communication skills and a professional, approachable manner. About You Previous experience in an IT support or helpdesk environment is desirable Good working knowledge of Windows 10/11 and Microsoft 365 (Word, Outlook, Excel, PowerPoint) Basic understanding of networking and desktop hardware Awareness of cyber security best practices Strong problem-solving skills and attention to detail Excellent communication skills, with the ability to explain technical issues to non-technical users A positive, team-oriented attitude with the ability to work independently Working Pattern Monday to Friday, 9:00am - 5:00pm (35-hour week) Fully onsite in Salisbury (5 days per week) Occasional travel to a secondary UK office may be required Some out-of-hours work for upgrades or critical support Benefits Annual bonus Private medical insurance (BUPA) Competitive pension scheme 25 days annual leave Additional travel-related benefit (e.g. train/parking support)

About The Role Team - IT Operations Working Pattern - Office based - 5 days per week in the Vitality Bournemouth Office. Full time, 35 hours per week. Top 3 skills needed for this role: Technical Depth & Troubleshooting Clear, Confident Communicator Incident & Problem Ownership What this role is all about: Join our VitalityAssist Support team and help keep Vitality's global workforce running smoothly. You'll work across a broad range of technologies, resolve issues through multiple channels, and explain solutions clearly to both technical and non-technical users. You'll take ownership of incidents and requests, liaise with VIPs and third-party partners, and identify major or recurring issues to drive lasting improvements while delivering within SLA. This is not just a keep the lights on role, driving improvements and initiatives must be part of your DNA. Key Actions Troubleshooting for applications, printers, computer hardware and OS, telephony and any other authorised peripheral equipment Being responsible as a site support engineer but also remote engineer for a substantial corporate user base Being instrumental in the creation of strong and effective relationships with business users to ensure that service delivery meets their expectations Attending Service Management meetings to represent and resolve operational escalations and priorities for both locally to the site and the extended business Ensuring IT assets are managed appropriately across the Vitality group on a desktop, mobile & printing level for the site whilst providing feedback on enhancements to the desktop and wider IT function. Develop trends by monitoring and analysing Incidents, Problems and Requests Working cross-organisation with other IT analysts and engineers to provide prompt and efficient service To accurately record incidents using the relevant logging systems in a timely manner in accordance with agreed SLA's Escalate issues as appropriate in accordance with published procedures What do you need to thrive? Degree level or equivalent, 2+ years work experience in an IT environment Confidence to converse and support across the organisation as well as to the Exec level Excellent verbal and written communication skills A strong team player with a focus on the end customer An understanding or requirements to effectively account and manage IT assets Exposure to Domain and Active directory environments Good knowledge of Windows OS and Microsoft 365 inc Teams Good experience working with O365, SCCM and InTune (MDM) Understanding Network and Storage concepts Experience and understanding of working with SLA's Driving and supporting AI technologies So, what's in it for you? Bonus Schemes - A bonus that regularly rewards you for your performance A pension of up to 12%- We will match your contributions up to 6% of your salary Our award-winning Vitality health insurance - With its own set of rewards and benefits Life Assurance - Four times annual salary These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities! If you are successful in your application and join us at Vitality, this is our promise to you, w e will: Help you to be the healthiest you've ever been Create an environment that embraces you as you are and enables you to be your best self Give you flexibility on how, where and when you work Help you advance your career by playing you to your strengths Give you a voice to help our business grow and make Vitality a great place to be Give you the space to try, fail and learn Provide a healthy balance of challenge and support Recognise and reward you with a competitive salary and amazing benefits Be there for you when you need us Provide opportunities for you to be a force for good in society We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.About The CompanyWe're incredibly proud to be recognised for the culture we've created - recently being named one of Glassdoor's Best Places to Work 2026 , and in 2024 we were delighted to be awarded Top 10 Places to Work in the Sunday Times Awards. We've been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives - they benefit, our business benefits, and society benefits. We're successful because we attract, develop, and retain the best people - and because we care. Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out. Diversity & Inclusion At Vitality, we're committed to diversity and inclusion because it's good for our employees, for our business, and for society. We welcome applications from individuals of all backgrounds, experiences, and perspectives. Vitality's sustainability Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page. If we receive a high volume of quality applications we may close this vacancy early. If you are interested, please submit your application as soon as possible.

Our client is seeking a Service Desk Analyst to act as the first point of contact for all IT support across the organisation, based in Ipswich, offering a salary of £30,000. This role is focused on delivering a professional, customer-focused service, ensuring incidents and service requests are resolved efficiently while maintaining high service standards and contributing to continuous improvement. Service Delivery & Support Act as the first point of contact for all IT incidents and service requests via phone, email, and ticketing system. Log, categorise, and prioritise tickets in line with agreed SLAs. Provide first-line resolution for common issues across hardware, software, and systems. Escalate more complex issues to 2nd/3rd line teams where required, ensuring clear handover. Work with third-party support providers where required, maintaining clear ownership of tickets and ensuring services are delivered in line with agreed expectations. Proactively manage and update tickets to resolution, keeping users informed throughout. User Support Support users across core systems (Microsoft 365, Devices and Business Applications). Assist with onboarding and offboarding processes (account setup, access, equipment). Deliver end-user support including induction training for new starters, ensuring they are equipped to use core systems, devices, and collaboration tools effectively from day one. Provide ongoing guidance and informal training to users to improve system adoption and digital capability. Maintain a strong customer focus, ensuring a positive user experience. Device & Systems Support Support laptops, mobile devices, printers, and peripherals. Assist with device builds, configuration, and deployment. Troubleshoot connectivity issues (WiFi, VPN, network access). Perform routine checks and basic system maintenance tasks. Assist with cyber security monitoring and remediation tasks. Process & Continuous Improvement Follow ITIL-aligned processes for Incident, Request, and Problem Management. Contribute to the creation and maintenance of knowledge base articles. Identify recurring issues and highlight trends to support root cause analysis. Support service improvements to enhance efficiency and user satisfaction. Person Specification Essential Experience & Skills Around 1 year of experience in a Service Desk or IT support role (or strong demonstrable aptitude). Good understanding of Microsoft 365 (Outlook, Teams, SharePoint, etc.). Good understanding of Windows operating systems and desktop environments. Strong troubleshooting and problem-solving skills. Excellent communication skills, both technical and non-technical. Ability to manage workload and prioritise effectively. Desirable Exposure to Active Directory / Microsoft Entra. Experience with ticketing tools (Zendesk, ServiceNow, Jira, etc.). Understanding of ITIL principles and service management processes. Basic networking knowledge (DNS, DHCP, VPN). Experience supporting SaaS applications. Behaviours & Attributes Customer-focused with a proactive, "can-do" attitude. Strong attention to detail and ownership of tasks. Able to work both independently and as part of a team. Willingness to learn and develop technical skills. Calm and professional under pressure.

Your new company You will be joining a large, well-established organisation with a strong UK presence. The company places a high value on service quality, collaboration, and continuous improvement, offering a structured IT environment that supports a wide range of end users across multiple locations. Your new role As an IT Service Analyst, you will be part of a dedicated Service Desk team providing 1st and 2nd line technical support to employees across the organisation. You will act as a key point of contact for IT incidents and service requests, logging and resolving issues via phone, email, portal, and in person.The role will involve working on a rota to ensure consistent Service Desk coverage, managing incidents through to resolution, escalating where necessary, and keeping users informed throughout the process. You will also support site setups, relocations, and de-commissioning activities, assist during major incidents, and contribute to ongoing IT project work as required.Occasional travel to other UK sites will be required to provide on-site support. What you'll need to succeed Proven experience working within an IT service support or Service Desk environment A broad technical understanding of IT systems and services, including Windows OS, MS Office, and the Microsoft 365 suite Experience supporting desktop applications, networks, and mobile device management Strong troubleshooting and problem-solving skills, with the ability to manage issues in a fast-paced environment A customer-focused approach with a commitment to service quality and accurate documentation The ability to work methodically, manage priorities, and meet deadlines ITIL Foundation (v4) certification or similar is desirable, but not essential What you'll get in return In return, you'll have the opportunity to work in a supportive IT team within a stable organisation that values learning, collaboration, and continuous improvement. You'll gain exposure to a broad range of technologies, participate in project work, and develop your technical and professional skills over time. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

1st and 2nd Line Support Engineer - Contract Contract Length: 3 months initially Start Date: ASAP Location: Tamworth Day Rate: £175 per day (inside IR35) We are looking for an experienced 1st / 2nd Line Support Engineer to join a busy IT support team on a 3-6 month contract. The successful candidate will provide hands-on technical support across a Microsoft environment, supporting end users with day-to-day IT issues and onboarding activities. Key Responsibilities Providing 1st and 2nd line IT support to end users Troubleshooting hardware, software, and connectivity issues Supporting Microsoft technologies including Office 365, Exchange, and Active Directory Setting up new starters, user accounts, permissions, and email access Configuring and deploying laptops and other end-user devices Supporting password resets, account administration, and mailbox management Assisting with desktop support and general IT troubleshooting Escalating more complex issues where required Maintaining accurate support documentation and ticket updates Skills & Experience Required Previous experience in a 1st / 2nd Line Support role Strong Microsoft stack experience including: Office 365 Exchange Active Directory Windows 10/11 Experience setting up new users and configuring laptops/devices Strong troubleshooting and communication skills Ability to work in a fast-paced support environment Excellent customer service approach & communication skills Desirable Experience with Azure AD, or M365 administration Exposure to networking basics and printer support Previous experience working within a service desk environment

Inside IR35 - £250 -300 / Day, 6-12 months, West Midlands (Coventry) We are seeking an experienced Smart Bar Technician / Desktop Support Engineer to provide onsite technical support within a busy corporate environment. You will deliver face-to-face and remote support across Windows 11, Office 365 and enterprise x64 hardware environments, acting as a key point of contact for end-user IT issues. Key Skills Required: Windows 11 support Office 365 / Teams / Outlook Azure AD & Intune SCCM imaging & deployments Enterprise x64 hardware support Laptop/Desktop builds & troubleshooting IT ticketing systems AV / meeting room support Excellent customer service skills Experience Needed: 1st/2nd Line Support experience High-volume support environments Hardware diagnostics, BIOS, drivers & device repairs Onboarding/offboarding users Strong communication skills Ideal for Desktop Support Engineers, EUC Engineers or IT Support Analysts looking for their next contract opportunity. Apply now for immediate consideration.

Job Title: IT Support Assistant Location: Acton Salary: Competitive: on application, based on experience and skills Job Type: Full time permanent - This role will suit candidates looking for long-term employment About us: Clearspring is a leading organic food company supplying customers both nationally and internationally. We are looking for an enthusiastic on-site IT support engineer with good communication skills. About the role: This position serves as an Assistant to the IT department. The main duties and specific roles include: 1st Line Office PC Hardware & Software Support Ad Hoc IT Related Project Work Candidates must be prepared to be flexible and work temporarily in other areas of the business when the need arises. About you: Candidates must have the unrestricted right to work in the UK. Training is provided for the right candidate. The following requirements are essential: A minimum of 18 months of working experience with the following requirements Any 1st and 2nd line PC support experience Microsoft Office (especially with Excel) Command/Shell scripting Experience (or an active interest) in any of the following would be ideal: Excel workbook formula optimising and/or macro debugging Script Writing (e.g. JavaScript, Python, PowerShell, etc) SQL query writing Useful skills and experience include: Microsoft Azure Microsoft SharePoint Microsoft Entra ID Oracle NetSuite, particularly SuiteScript Microsoft SQL Server administration and query writing JavaScript Freemarker What we offer: 28 days of holidays (including bank holidays) increasing with service Purchase of Clearspring products at 50% discount from retail price Auto Enrolment Company Pension Plan A bonus may be paid to all team members annually, based on the profitability of the company. Cooking facility to prepare lunches Additional Information: Probation Period: 6 months Starting Date: Immediate Location Note: Fully office-based at our Acton office (W3 7QE) Working Hours: Monday - Friday, 8:30 - 17:30 (1 hour unpaid lunch break) Reporting to: IT manager Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of; 1st Line Support, 2nd Line Support, IT Desktop Support, ICT Technician, Helpdesk Analyst, Technical Support Assistant, or Junior IT Engineer may also be considered for this role.