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head of apprenticeships and digital systems
Government Digital & Data
Solutions Developer Manager - Medr - HEO
Government Digital & Data
Location Aberystwyth, Cardiff, Llandudno Junction, Merthyr Tydfil, Swansea About the job Job summary About Us We are an arm's length body of the Welsh Government, responsible for the strategy, funding and oversight of: further education higher education including research and innovation; apprenticeships adult community learning; and local authority maintained school sixth forms. We work in close collaboration with our partners to enable a tertiary education and research system which is centred around the needs of learners; society; and economy with excellence, equality and engagement at its heart. Our values really matter to us, they help shape the culture of our organisation: Dysgu (to learn; to teach; to educate) - learning is at the heart of everything we do. We believe curiosity fuels innovation and helps expand our horizons. Cydweithio (to work together; to collaborate; to co-operate) - we can achieve far more together than we ever could alone. Cynnwys Pawb (to include everyone; to involve everyone) - we are passionate about inclusion, seeking to create the right conditions for everyone to achieve their full potential. Rhagori (to exceed; to excel) - we have high aspirations for tertiary education and research in Wales and always set high standards for ourselves to be the best we can be. We are proud to be a Disability Confident employer and accredited as a Living Wage employer. Location Our headquarters is in 2, Capital Quarter, Cardiff, which has been specifically designed to meet our needs. This is where most colleagues will meet to collaborate, both with each other and with stakeholders. As we operate across Wales, we also have limited office and collaboration space in Welsh Government offices in Llandudno Junction, Aberystwyth, Swansea and Merthyr Tydfil. Main purpose of the job As a member of the Data and Development Team within the Digital Directorate, you will be responsible for collaborating on the design, development, maintenance and support of software solutions to meet evolving business requirements. You will ensure that all developments comply with information security policies and audit recommendations, and that they meet the latest security standards. By providing high-quality systems and solutions, you will enable users from a variety of business areas to effectively fulfil their roles, thereby supporting the organisation's strategic objectives and contributing to the continued strength and development of the tertiary education sector in Wales. Job description What you'll be doing Working closely with the Senior Solutions Developer Manager to design, develop and maintain high-quality solutions in Microsoft Power Platform. Ensuring all developments are robust, secure, and aligned with organisational policies and standards. Diagnosing and resolving faults in existing solutions and debugging issues to ensure optimal performance. Managing projects related to solution development, ensuring timely delivery and effective resource utilisation. Providing support and technical advice to users across the organisation, adapting communication style to audience needs. Engaging in ongoing professional development to remain up to date with the latest technologies and methodologies. Contributing to a culture of integrity, support, innovation, and resilience within the team. Key challenges you will face Developing and maintaining applications that support complex and diverse business needs across the organisation. Keeping pace with rapid technological advancements and becoming proficient in new technologies as they are introduced. Managing multiple projects and resources effectively, often under tight deadlines and competing priorities. Communicating complex technical information in a clear and accessible manner to colleagues at all levels. About your team The Digital Directorate within Medr spans three core areas: Development , Information Systems , and IT Security & Technical Services . Together, we design and manage systems, develop applications and ensure robust security, governance and compliance is in place. The Solutions Developer Manager will join a team of four developers, and will report directly to a Senior Solutions Developer. The team will be led by the Head of Solutions Development. About your line manager Jonathan Davies, Senior Solutions Developer Manager Jonathan has worked at Medr for two years as a Senior Solutions Developer Manager. Jonathan brings 15 years of experience as a Software Developer and Solution Architect, with a strong background in web application development and systems integration. Person specification What you'll bring Attributes Agile - You drive forward improvements, through collaboration, embracing new technologies and nurturing a culture of continuous learning. Reflective - You critically assess your decisions and actions, seeking to learn from both successes and failures. Act with Integrity - You consistently act in the best interest of the organisation and its stakeholders and take responsibility for your decisions Curiosity - You continuously seek out opportunities for personal and professional development, setting an example for others to follow. Experience Experience developing enterprise solutions using Microsoft Power Platform including Power Apps, Power Automate, Power Pages and Dataverse with a strong focus on secure, scalable and maintainable application design. Experience developing Power BI reports and dashboards, including data modelling and visualisation to support decision making across the organisation. Strong organisational and time management capabilities, with experience working across multiple workstreams while meeting deadlines and maintaining high standards of delivery. Welsh language requirements We have evaluated that the Welsh language requirements for this post are: Desirable: Welsh desirable means that while having Welsh language skills is useful for the role, it is not an assessment criterion, so it won't disadvantage you during recruitment if you don't currently possess these skills.
Aug 24, 2026
Full time
Location Aberystwyth, Cardiff, Llandudno Junction, Merthyr Tydfil, Swansea About the job Job summary About Us We are an arm's length body of the Welsh Government, responsible for the strategy, funding and oversight of: further education higher education including research and innovation; apprenticeships adult community learning; and local authority maintained school sixth forms. We work in close collaboration with our partners to enable a tertiary education and research system which is centred around the needs of learners; society; and economy with excellence, equality and engagement at its heart. Our values really matter to us, they help shape the culture of our organisation: Dysgu (to learn; to teach; to educate) - learning is at the heart of everything we do. We believe curiosity fuels innovation and helps expand our horizons. Cydweithio (to work together; to collaborate; to co-operate) - we can achieve far more together than we ever could alone. Cynnwys Pawb (to include everyone; to involve everyone) - we are passionate about inclusion, seeking to create the right conditions for everyone to achieve their full potential. Rhagori (to exceed; to excel) - we have high aspirations for tertiary education and research in Wales and always set high standards for ourselves to be the best we can be. We are proud to be a Disability Confident employer and accredited as a Living Wage employer. Location Our headquarters is in 2, Capital Quarter, Cardiff, which has been specifically designed to meet our needs. This is where most colleagues will meet to collaborate, both with each other and with stakeholders. As we operate across Wales, we also have limited office and collaboration space in Welsh Government offices in Llandudno Junction, Aberystwyth, Swansea and Merthyr Tydfil. Main purpose of the job As a member of the Data and Development Team within the Digital Directorate, you will be responsible for collaborating on the design, development, maintenance and support of software solutions to meet evolving business requirements. You will ensure that all developments comply with information security policies and audit recommendations, and that they meet the latest security standards. By providing high-quality systems and solutions, you will enable users from a variety of business areas to effectively fulfil their roles, thereby supporting the organisation's strategic objectives and contributing to the continued strength and development of the tertiary education sector in Wales. Job description What you'll be doing Working closely with the Senior Solutions Developer Manager to design, develop and maintain high-quality solutions in Microsoft Power Platform. Ensuring all developments are robust, secure, and aligned with organisational policies and standards. Diagnosing and resolving faults in existing solutions and debugging issues to ensure optimal performance. Managing projects related to solution development, ensuring timely delivery and effective resource utilisation. Providing support and technical advice to users across the organisation, adapting communication style to audience needs. Engaging in ongoing professional development to remain up to date with the latest technologies and methodologies. Contributing to a culture of integrity, support, innovation, and resilience within the team. Key challenges you will face Developing and maintaining applications that support complex and diverse business needs across the organisation. Keeping pace with rapid technological advancements and becoming proficient in new technologies as they are introduced. Managing multiple projects and resources effectively, often under tight deadlines and competing priorities. Communicating complex technical information in a clear and accessible manner to colleagues at all levels. About your team The Digital Directorate within Medr spans three core areas: Development , Information Systems , and IT Security & Technical Services . Together, we design and manage systems, develop applications and ensure robust security, governance and compliance is in place. The Solutions Developer Manager will join a team of four developers, and will report directly to a Senior Solutions Developer. The team will be led by the Head of Solutions Development. About your line manager Jonathan Davies, Senior Solutions Developer Manager Jonathan has worked at Medr for two years as a Senior Solutions Developer Manager. Jonathan brings 15 years of experience as a Software Developer and Solution Architect, with a strong background in web application development and systems integration. Person specification What you'll bring Attributes Agile - You drive forward improvements, through collaboration, embracing new technologies and nurturing a culture of continuous learning. Reflective - You critically assess your decisions and actions, seeking to learn from both successes and failures. Act with Integrity - You consistently act in the best interest of the organisation and its stakeholders and take responsibility for your decisions Curiosity - You continuously seek out opportunities for personal and professional development, setting an example for others to follow. Experience Experience developing enterprise solutions using Microsoft Power Platform including Power Apps, Power Automate, Power Pages and Dataverse with a strong focus on secure, scalable and maintainable application design. Experience developing Power BI reports and dashboards, including data modelling and visualisation to support decision making across the organisation. Strong organisational and time management capabilities, with experience working across multiple workstreams while meeting deadlines and maintaining high standards of delivery. Welsh language requirements We have evaluated that the Welsh language requirements for this post are: Desirable: Welsh desirable means that while having Welsh language skills is useful for the role, it is not an assessment criterion, so it won't disadvantage you during recruitment if you don't currently possess these skills.
Ada, National College for Digital Skills
Learner Experience and Inclusion Officer
Ada, National College for Digital Skills
Welcome to Ada! At Ada, the National College for Digital Skills, our mission is to educate and empower the next generation of diverse digital talent. Through the quality of education we deliver, the depth of our industry partnerships and focus on diversity, we are changing the face of the tech sector, expanding the talent pipeline and transforming lives. We are a specialist Further Education college, where every 16-19 student takes Computer Science and all of our diverse Higher Level and Degree Apprentices work in skills shortage disciplines in innovative, blue-chip companies. The digital skills gap is costing the UK economy an estimated £63 billion a year in lost GDP. Ada seeks to fill this skills gap by equipping young with the skills industry actually needs. Ada was announced by the Prime Minister in December 2014; England s first new FE College since 1993 and since then we ve gone from strength to strength including a Good with Outstanding features in our first Ofsted Inspection. 16-19 Provision: As of 2024, we have -19 students enrolled. Our most recent results are outstanding; 39% of A level results at A - B and 74% achieving at least one Distinction or better in their externally assessed Computing BTEC. This makes us the best education institution in the country for this BTEC. Degree Apprenticeships: Across our London Victoria and Manchester Ancoats campus, we have 363 apprentices currently enrolled on our Higher and Degree Level Apprenticeships. We specialise in five disciplines at present: software development, data analytics, tech consultancy, cyber security and business analysis, working with a wide range of SMEs and corporate organisations such as PwC, Bank of America, Deloitte, Clearscore, Just Eat, Capita, MHRA, Booking,com and Salesforce. At present 38% of our learners are female, 51% are from ethnic minority backgrounds and 50% come from low-income households compared to national averages of c. 20%. This is an exciting time to join Ada with our new state-of-the-art campuses in Victoria, London and Ancoats, Manchester. We re passionate about building a supportive, values driven environment for both our students and staff. Post Title: Learner Experience and Inclusion Officer Nature of the Role: Full-time, Permanent Reporting to: Assistant Principal- Head of Learner Services Annual Salary: £28,000- £31,000 (DOE) Pension: Aviva Pension Scheme Holidays: Largely in line with local authority term dates (October Half term- 2 weeks) Location: London Campus- Victoria KEY ASPECTS OF THE ROLE & MAIN DUTIES AND RESPONSIBILITIES: I. Learner Experience and Inclusion Lead student voice and engagement initiatives, delivering a dynamic programme of assemblies, enrichment activities and student-led opportunities. Coordinate weekly enrichment clubs and lunchtime activities to enhance student participation and wellbeing. Build positive relationships with students, parents and carers to create an inclusive and supportive college environment. Support the implementation of the college s inclusion strategy, ensuring high standards of student support and participation. Facilitate student forums, surveys and focus groups, working closely with curriculum teams to strengthen learner engagement. II. Student Finance and Administration Administer student bursaries and financial support, providing guidance to students and responding to learner and parent enquiries. Work with Finance and Attendance teams to manage student finance processes through Applica and ensure timely bursary payments linked to attendance. Maintain accurate records of support interventions and financial assistance on college systems. Promote financial wellbeing and literacy through assemblies and enrichment activities. III. Attendance and Engagement Support the college s attendance and engagement strategy, identifying and responding to persistent absence and disengagement. Monitor attendance and punctuality, escalating concerns to relevant staff and leaders where appropriate. Collaborate with pastoral and attendance teams to improve punctuality and student engagement, including parent/carer meetings where required. IV. Pastoral Support and Personal Development Provide pastoral support, advice and guidance to students, helping them overcome barriers to success. Contribute to safeguarding processes, reporting concerns to the Designated Safeguarding Lead (DSL) and Welfare team. Monitor the progress and wellbeing of assigned students, implementing interventions to support achievement and retention. Support Sixth Form induction, enrolment and behaviour management processes. Develop and deliver diverse enrichment and personal development opportunities, including community projects and student-led initiatives. PERSON SPECIFICATION Education/Qualifications GCSE English and Mathematics at Grade 4 or above (or equivalent) Level 3 qualification in Education, Youth Work, Social Care, Student Services, Business Administration, or a related subject. Evidence of continuing professional development relevant to attendance or learner support. DESIRABLE Bachelor s degree in one of the following areas, education, youth and community work, sociology, health and social care. Level 4 or 5 qualification in Advice and Guidance, Safeguarding, Inclusion, or Education and Training. Mental Health First Aid qualification. Safeguarding Level 2 or 3 training. KNOWLEDGE Student finance/bursary processes for vulnerable learner support funding. Attendance monitoring and intervention strategies. Inclusion and widening participation. Safeguarding and well-being practices. Personal development. Behaviour and Attitudes. Using student record systems or MIS platforms (Desirable Knowledge) EXPERIENCE Minimum of 1 year s experience of working with children and young people who my face barriers to learning or engagement Ability to build positive professional relationships with learners/parents, carers and external agencies Understanding of digital learners and industry culture (Desirable) Skills and Abilities Good written and verbal communication skills Ability to work independently Positive communication and listening skills Patience, tolerance and sensitivity A mature and non-judgemental outlook Enthusiasm, energy, and a sense of humour SAFEGUARDING The successful candidate will be required to apply for a Disclosure and Barring Service (DBS) check when appointed to the post. EQUAL OPPORTUNITIES Ada, the National College for Digital Skills recognises that equality of opportunity and the recognition and promotion of diversity are integral to its strengths. The following principles apply in respect of the College s commitment to equality and diversity: To provide and promote equality of opportunity in all areas of its work and activity; To recognise and develop the diversity of skills and talent within its current and potential community; To ensure that all employees and prospective employees of the College are treated solely on the basis of their merits, abilities and potential without receiving any unjustified discrimination or unfavourable treatment on grounds such as age, disability, marital or civil partner status, pregnancy or maternity, race, religion or belief, sex, sexual orientation, gender, gender reassignment, trans status, socio-economic status or any other irrelevant distinction; To provide and promote a positive working, learning, and social environment which is free from prejudice, discrimination and any forms of harassment, bullying or victimisation. APPLICANTS WITH DISABILITIES Ada, the National College for Digital Skills is keen to increase the number of disabled people it employs. We therefore encourage applications from individuals with a disability who are able to carry out the duties of the post. If there is anything in this regard that you would like to discuss in relation to your application please contact . SPONSORSHIP Sadly, we are unable to offer sponsorship for this role, so can only accept applications from candidates who have the legal right to work and remain in the United Kingdom. Thank you for your interest in Ada, the National College for Digital Skills. CLOSING DATE: 17th June 2026 Candidates' applications will be reviewed on a rolling basis, early applications are advised. Good Luck with your application!
May 29, 2026
Full time
Welcome to Ada! At Ada, the National College for Digital Skills, our mission is to educate and empower the next generation of diverse digital talent. Through the quality of education we deliver, the depth of our industry partnerships and focus on diversity, we are changing the face of the tech sector, expanding the talent pipeline and transforming lives. We are a specialist Further Education college, where every 16-19 student takes Computer Science and all of our diverse Higher Level and Degree Apprentices work in skills shortage disciplines in innovative, blue-chip companies. The digital skills gap is costing the UK economy an estimated £63 billion a year in lost GDP. Ada seeks to fill this skills gap by equipping young with the skills industry actually needs. Ada was announced by the Prime Minister in December 2014; England s first new FE College since 1993 and since then we ve gone from strength to strength including a Good with Outstanding features in our first Ofsted Inspection. 16-19 Provision: As of 2024, we have -19 students enrolled. Our most recent results are outstanding; 39% of A level results at A - B and 74% achieving at least one Distinction or better in their externally assessed Computing BTEC. This makes us the best education institution in the country for this BTEC. Degree Apprenticeships: Across our London Victoria and Manchester Ancoats campus, we have 363 apprentices currently enrolled on our Higher and Degree Level Apprenticeships. We specialise in five disciplines at present: software development, data analytics, tech consultancy, cyber security and business analysis, working with a wide range of SMEs and corporate organisations such as PwC, Bank of America, Deloitte, Clearscore, Just Eat, Capita, MHRA, Booking,com and Salesforce. At present 38% of our learners are female, 51% are from ethnic minority backgrounds and 50% come from low-income households compared to national averages of c. 20%. This is an exciting time to join Ada with our new state-of-the-art campuses in Victoria, London and Ancoats, Manchester. We re passionate about building a supportive, values driven environment for both our students and staff. Post Title: Learner Experience and Inclusion Officer Nature of the Role: Full-time, Permanent Reporting to: Assistant Principal- Head of Learner Services Annual Salary: £28,000- £31,000 (DOE) Pension: Aviva Pension Scheme Holidays: Largely in line with local authority term dates (October Half term- 2 weeks) Location: London Campus- Victoria KEY ASPECTS OF THE ROLE & MAIN DUTIES AND RESPONSIBILITIES: I. Learner Experience and Inclusion Lead student voice and engagement initiatives, delivering a dynamic programme of assemblies, enrichment activities and student-led opportunities. Coordinate weekly enrichment clubs and lunchtime activities to enhance student participation and wellbeing. Build positive relationships with students, parents and carers to create an inclusive and supportive college environment. Support the implementation of the college s inclusion strategy, ensuring high standards of student support and participation. Facilitate student forums, surveys and focus groups, working closely with curriculum teams to strengthen learner engagement. II. Student Finance and Administration Administer student bursaries and financial support, providing guidance to students and responding to learner and parent enquiries. Work with Finance and Attendance teams to manage student finance processes through Applica and ensure timely bursary payments linked to attendance. Maintain accurate records of support interventions and financial assistance on college systems. Promote financial wellbeing and literacy through assemblies and enrichment activities. III. Attendance and Engagement Support the college s attendance and engagement strategy, identifying and responding to persistent absence and disengagement. Monitor attendance and punctuality, escalating concerns to relevant staff and leaders where appropriate. Collaborate with pastoral and attendance teams to improve punctuality and student engagement, including parent/carer meetings where required. IV. Pastoral Support and Personal Development Provide pastoral support, advice and guidance to students, helping them overcome barriers to success. Contribute to safeguarding processes, reporting concerns to the Designated Safeguarding Lead (DSL) and Welfare team. Monitor the progress and wellbeing of assigned students, implementing interventions to support achievement and retention. Support Sixth Form induction, enrolment and behaviour management processes. Develop and deliver diverse enrichment and personal development opportunities, including community projects and student-led initiatives. PERSON SPECIFICATION Education/Qualifications GCSE English and Mathematics at Grade 4 or above (or equivalent) Level 3 qualification in Education, Youth Work, Social Care, Student Services, Business Administration, or a related subject. Evidence of continuing professional development relevant to attendance or learner support. DESIRABLE Bachelor s degree in one of the following areas, education, youth and community work, sociology, health and social care. Level 4 or 5 qualification in Advice and Guidance, Safeguarding, Inclusion, or Education and Training. Mental Health First Aid qualification. Safeguarding Level 2 or 3 training. KNOWLEDGE Student finance/bursary processes for vulnerable learner support funding. Attendance monitoring and intervention strategies. Inclusion and widening participation. Safeguarding and well-being practices. Personal development. Behaviour and Attitudes. Using student record systems or MIS platforms (Desirable Knowledge) EXPERIENCE Minimum of 1 year s experience of working with children and young people who my face barriers to learning or engagement Ability to build positive professional relationships with learners/parents, carers and external agencies Understanding of digital learners and industry culture (Desirable) Skills and Abilities Good written and verbal communication skills Ability to work independently Positive communication and listening skills Patience, tolerance and sensitivity A mature and non-judgemental outlook Enthusiasm, energy, and a sense of humour SAFEGUARDING The successful candidate will be required to apply for a Disclosure and Barring Service (DBS) check when appointed to the post. EQUAL OPPORTUNITIES Ada, the National College for Digital Skills recognises that equality of opportunity and the recognition and promotion of diversity are integral to its strengths. The following principles apply in respect of the College s commitment to equality and diversity: To provide and promote equality of opportunity in all areas of its work and activity; To recognise and develop the diversity of skills and talent within its current and potential community; To ensure that all employees and prospective employees of the College are treated solely on the basis of their merits, abilities and potential without receiving any unjustified discrimination or unfavourable treatment on grounds such as age, disability, marital or civil partner status, pregnancy or maternity, race, religion or belief, sex, sexual orientation, gender, gender reassignment, trans status, socio-economic status or any other irrelevant distinction; To provide and promote a positive working, learning, and social environment which is free from prejudice, discrimination and any forms of harassment, bullying or victimisation. APPLICANTS WITH DISABILITIES Ada, the National College for Digital Skills is keen to increase the number of disabled people it employs. We therefore encourage applications from individuals with a disability who are able to carry out the duties of the post. If there is anything in this regard that you would like to discuss in relation to your application please contact . SPONSORSHIP Sadly, we are unable to offer sponsorship for this role, so can only accept applications from candidates who have the legal right to work and remain in the United Kingdom. Thank you for your interest in Ada, the National College for Digital Skills. CLOSING DATE: 17th June 2026 Candidates' applications will be reviewed on a rolling basis, early applications are advised. Good Luck with your application!
The Passage
People and Learning Manager
The Passage
JOB PURPOSE The People and Learning Manager supports the delivery and ongoing development of the organisation s Learning & Development (L&D) approach, combining practical delivery with scope to shape and improve learning initiatives. Working closely with the Head of People Services, the postholder will design, deliver and evaluate inclusive and impactful learning programmes that build organisational capability, support leadership development, and enhance the experience of both employees and volunteers. This role also oversees training administration for staff and volunteers, ensuring that all learning activities are well-coordinated, effectively promoted and accurately recorded to support meaningful reporting and continuous improvement. Alongside this, the role will contribute to the wider People agenda by embedding learning and development into core HR practices by supporting managers through coaching, contributing to employee relations matters with a developmental lens, and supporting people projects. The role works collaboratively with the People Services team to ensure a consistent and joined-up approach to people development and practices across the organisation. MAIN DUTIES Learning and Development (Staff and Volunteers) Design, deliver, and continuously improve the organisation s L&D offer for staff and volunteers, aligned with organisational priorities and plans. Design and deliver practical training and guidance to managers on effective people management, building capability across the organisation. Identify learning needs and develop solutions, including designing and facilitating programmes, workshops, and learning resources. Deliver core learning programmes, including management and leadership development, and contribute to organisation-wide learning activity. Design, deliver, and evaluate volunteer training programmes, ensuring volunteers have the skills, knowledge, and confidence to carry out their roles. Develop and embed initiatives such as mentoring, coaching, shadowing, and career development pathways. Manage and develop the organisation s e-learning platform and learning resources, including supporting rollout and use of the HR system learning module to improve access, tracking, and impact. Ensure learning activity is effectively administered, communicated, and promoted across the organisation. Work closely with the People Services team and stakeholders to identify capability needs and deliver effective learning solutions, engaging external providers where appropriate. Support induction and onboarding for staff and volunteers, alongside wider workforce development (including apprenticeships, internships, and volunteer programmes). Monitor and evaluate learning activity using feedback and data to drive continuous improvement. Ensure all learning activity is inclusive, accessible, and aligned with EDI principles, supporting organisational values and behaviours. Maintain L&D policies, processes, and resources in line with best practice, using research and insight to enhance the L&D offer. Wider People Responsibilities (Capability and L&D focused): Using broader HR expertise to support and advise on employee relations activity, identifying opportunities for upskilling and enabling early intervention. Contribute to HR policies and processes, ensuring they are supported by clear learning and guidance. Support key people processes (e.g. performance reviews), ensuring they are consistent and development-focused. Use people data and insights to identify capability gaps and inform targeted learning interventions. Work with the wider People Services team to embed learning into organisational change, new systems, and policy updates. Contribute to engagement initiatives and wider People projects to build organisational capability and performance. GENERAL RESPONSIBILITIES Work in conjunction with your Line Manager, to support the ongoing development of the role, ensuring responsibilities remain appropriate to the needs of The Passage. To attend internal and external meetings, training events and briefings as required. To participate in regular supervision and annual appraisals, identifying job-related development and training needs. To ensure all The Passage policies and procedures are adhered to, particularly those relating to Health and Safety, Code of Practice and Confidentiality. To promote and uphold The Passage s commitment to equality, diversity and inclusion. To undertake the role in a professional manner, working in accordance with the aims, values and ethos of The Passage. Undertake any other duties that may be required which are commensurate with the role. PERSON SPECIFICATION The person specification sets out the essential abilities and qualities that will be used in the selection criteria for this post. When completing your application form, please address criteria E1 to E6, K1 to K3 and S1 to S6 demonstrating your experience and knowledge, giving evidence of your experience and abilities. DESIRED EXPERIENCE E1 Proven success of designing, developing and delivering inclusive and engaging training resources and interventions, both face-to-face and virtually. E2 Experience working with a range of internal and external stakeholders, building effective relationships and responding to organisational needs. E3 Proven experience sourcing learning and development providers and solutions E4 Experience using data and reporting to evaluate learning activity and inform improvements. E5 Experience coaching and advising managers on HR policies, processes, and people management practices from a learning and development perspective. E6 Experience supporting organisational change initiatives, using learning interventions to enable effective implementation. DESIRED KNOWLEDGE K1 Strong understanding of learning and development principles, including different approaches to designing engaging and effective learning. K2 Strong understanding of Learning Management Systems (LMS) and digital learning tools. K3 Sound knowledge of learning theory, instructional design and best practices in learning & development. DESIRED SKILS S1 Ability to build excellent working relationships at all levels. S2 Strong facilitation, presentation and written communication skills, with the ability to tailor messaging to diverse audiences. S3 Demonstrable ability to evaluate learning interventions, including producing and interpreting metrics and reports. S4 Excellent organisational skills, with the ability to manage competing priorities in a fast-paced environment. S5 Confident IT skills, including Microsoft Office and HR / learning systems. S6 Ability to work independently and collaboratively, maintaining professionalism and confidentiality.
May 22, 2026
Full time
JOB PURPOSE The People and Learning Manager supports the delivery and ongoing development of the organisation s Learning & Development (L&D) approach, combining practical delivery with scope to shape and improve learning initiatives. Working closely with the Head of People Services, the postholder will design, deliver and evaluate inclusive and impactful learning programmes that build organisational capability, support leadership development, and enhance the experience of both employees and volunteers. This role also oversees training administration for staff and volunteers, ensuring that all learning activities are well-coordinated, effectively promoted and accurately recorded to support meaningful reporting and continuous improvement. Alongside this, the role will contribute to the wider People agenda by embedding learning and development into core HR practices by supporting managers through coaching, contributing to employee relations matters with a developmental lens, and supporting people projects. The role works collaboratively with the People Services team to ensure a consistent and joined-up approach to people development and practices across the organisation. MAIN DUTIES Learning and Development (Staff and Volunteers) Design, deliver, and continuously improve the organisation s L&D offer for staff and volunteers, aligned with organisational priorities and plans. Design and deliver practical training and guidance to managers on effective people management, building capability across the organisation. Identify learning needs and develop solutions, including designing and facilitating programmes, workshops, and learning resources. Deliver core learning programmes, including management and leadership development, and contribute to organisation-wide learning activity. Design, deliver, and evaluate volunteer training programmes, ensuring volunteers have the skills, knowledge, and confidence to carry out their roles. Develop and embed initiatives such as mentoring, coaching, shadowing, and career development pathways. Manage and develop the organisation s e-learning platform and learning resources, including supporting rollout and use of the HR system learning module to improve access, tracking, and impact. Ensure learning activity is effectively administered, communicated, and promoted across the organisation. Work closely with the People Services team and stakeholders to identify capability needs and deliver effective learning solutions, engaging external providers where appropriate. Support induction and onboarding for staff and volunteers, alongside wider workforce development (including apprenticeships, internships, and volunteer programmes). Monitor and evaluate learning activity using feedback and data to drive continuous improvement. Ensure all learning activity is inclusive, accessible, and aligned with EDI principles, supporting organisational values and behaviours. Maintain L&D policies, processes, and resources in line with best practice, using research and insight to enhance the L&D offer. Wider People Responsibilities (Capability and L&D focused): Using broader HR expertise to support and advise on employee relations activity, identifying opportunities for upskilling and enabling early intervention. Contribute to HR policies and processes, ensuring they are supported by clear learning and guidance. Support key people processes (e.g. performance reviews), ensuring they are consistent and development-focused. Use people data and insights to identify capability gaps and inform targeted learning interventions. Work with the wider People Services team to embed learning into organisational change, new systems, and policy updates. Contribute to engagement initiatives and wider People projects to build organisational capability and performance. GENERAL RESPONSIBILITIES Work in conjunction with your Line Manager, to support the ongoing development of the role, ensuring responsibilities remain appropriate to the needs of The Passage. To attend internal and external meetings, training events and briefings as required. To participate in regular supervision and annual appraisals, identifying job-related development and training needs. To ensure all The Passage policies and procedures are adhered to, particularly those relating to Health and Safety, Code of Practice and Confidentiality. To promote and uphold The Passage s commitment to equality, diversity and inclusion. To undertake the role in a professional manner, working in accordance with the aims, values and ethos of The Passage. Undertake any other duties that may be required which are commensurate with the role. PERSON SPECIFICATION The person specification sets out the essential abilities and qualities that will be used in the selection criteria for this post. When completing your application form, please address criteria E1 to E6, K1 to K3 and S1 to S6 demonstrating your experience and knowledge, giving evidence of your experience and abilities. DESIRED EXPERIENCE E1 Proven success of designing, developing and delivering inclusive and engaging training resources and interventions, both face-to-face and virtually. E2 Experience working with a range of internal and external stakeholders, building effective relationships and responding to organisational needs. E3 Proven experience sourcing learning and development providers and solutions E4 Experience using data and reporting to evaluate learning activity and inform improvements. E5 Experience coaching and advising managers on HR policies, processes, and people management practices from a learning and development perspective. E6 Experience supporting organisational change initiatives, using learning interventions to enable effective implementation. DESIRED KNOWLEDGE K1 Strong understanding of learning and development principles, including different approaches to designing engaging and effective learning. K2 Strong understanding of Learning Management Systems (LMS) and digital learning tools. K3 Sound knowledge of learning theory, instructional design and best practices in learning & development. DESIRED SKILS S1 Ability to build excellent working relationships at all levels. S2 Strong facilitation, presentation and written communication skills, with the ability to tailor messaging to diverse audiences. S3 Demonstrable ability to evaluate learning interventions, including producing and interpreting metrics and reports. S4 Excellent organisational skills, with the ability to manage competing priorities in a fast-paced environment. S5 Confident IT skills, including Microsoft Office and HR / learning systems. S6 Ability to work independently and collaboratively, maintaining professionalism and confidentiality.
QA
IT Support Apprentice
QA Horsham, Sussex
About Inspire ATA & Detego Global: Inspire ATA are a flexi-job provider, so you will be employed by Inspire ATA and placed with Detego Global for your apprenticeship. Detego Global are the creators of the Detego Unified Forensics Platform, an end-to-end suite of modular digital forensics tools which are used globally by military, law enforcement, intelligence agencies and enterprise organisations. With today's investigators faced with an onslaught of digital devices and the corresponding mass of data that is created, Detego has become the go to toolset to rapidly acquire, analyse and act on evidence and intelligence. Detego Global is proud to employ the brightest software development talent, led and supported by a world class senior management team from the military, law enforcement, government and technology fields. The company is headquartered in Horsham, United Kingdom with additional offices in Washington, USA, Singapore and Johannesburg, South Africa. About the role: Detego Global is on the lookout for an IT Support Apprentice. We are looking for an enthusiastic and motivated individual to join our team through a 17-month apprenticeship programme. This apprenticeship offers the opportunity to gain hands-on experience and professional training in IT Support. You will work alongside experienced professionals, receive structured training, and develop the skills necessary for a successful career in technology. This role will provide the right candidate with the opportunity to learn and grow in a supportive environment while contributing to the development and support of impactful software used globally by security and law enforcement agencies. You will work under the guidance of experienced team members while developing technical skills and professional competencies. They will be responsible for contributing to their chosen track while completing apprenticeship coursework and building foundational knowledge in testing and software development. Their primary responsibility lies in learning, developing skills, and becoming a productive team member capable of taking on increasing responsibilities throughout the apprenticeship period. Responsibilities: Process and resolve IT support tickets Provide technical assistance to internal staff Learn about IT infrastructure, systems administration, and troubleshooting Support hardware and software installation and configuration Assist with user account management and access control You will need the following skills: Strong interest in technology, software development, or IT support Good communication skills and ability to work effectively in a team Problem-solving mindset and willingness to learn new concepts Basic computer literacy and familiarity with common software applications Attention to detail and ability to follow instructions Enthusiasm and positive attitude toward learning and development Ability to manage time effectively and balance work with apprenticeship studies Additionally, the following experience would be beneficial: General interest in technology and enthusiasm to work in cybersecurity, digital forensics, or law enforcement technology Basic understanding of programming concepts or scripting Familiarity with Windows operating systems and common productivity tools Basic troubleshooting skills for hardware or software issues Participation in coding clubs, hackathons, or personal technology projects Experience with customer service or technical support (even informal) Exposure to software testing or quality assurance concepts Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37.5 hours per week Benefits: Eligible for an NUS card for discounts in shops and restaurants Eligible for an apprenticeship oyster card Remote learning Prizes and vouchers to be won (apprentice of the month) Future prospects: After this apprenticeship there is the potential full-time employment for the right candidate upon successful completion of the apprenticeship. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
May 12, 2026
Full time
About Inspire ATA & Detego Global: Inspire ATA are a flexi-job provider, so you will be employed by Inspire ATA and placed with Detego Global for your apprenticeship. Detego Global are the creators of the Detego Unified Forensics Platform, an end-to-end suite of modular digital forensics tools which are used globally by military, law enforcement, intelligence agencies and enterprise organisations. With today's investigators faced with an onslaught of digital devices and the corresponding mass of data that is created, Detego has become the go to toolset to rapidly acquire, analyse and act on evidence and intelligence. Detego Global is proud to employ the brightest software development talent, led and supported by a world class senior management team from the military, law enforcement, government and technology fields. The company is headquartered in Horsham, United Kingdom with additional offices in Washington, USA, Singapore and Johannesburg, South Africa. About the role: Detego Global is on the lookout for an IT Support Apprentice. We are looking for an enthusiastic and motivated individual to join our team through a 17-month apprenticeship programme. This apprenticeship offers the opportunity to gain hands-on experience and professional training in IT Support. You will work alongside experienced professionals, receive structured training, and develop the skills necessary for a successful career in technology. This role will provide the right candidate with the opportunity to learn and grow in a supportive environment while contributing to the development and support of impactful software used globally by security and law enforcement agencies. You will work under the guidance of experienced team members while developing technical skills and professional competencies. They will be responsible for contributing to their chosen track while completing apprenticeship coursework and building foundational knowledge in testing and software development. Their primary responsibility lies in learning, developing skills, and becoming a productive team member capable of taking on increasing responsibilities throughout the apprenticeship period. Responsibilities: Process and resolve IT support tickets Provide technical assistance to internal staff Learn about IT infrastructure, systems administration, and troubleshooting Support hardware and software installation and configuration Assist with user account management and access control You will need the following skills: Strong interest in technology, software development, or IT support Good communication skills and ability to work effectively in a team Problem-solving mindset and willingness to learn new concepts Basic computer literacy and familiarity with common software applications Attention to detail and ability to follow instructions Enthusiasm and positive attitude toward learning and development Ability to manage time effectively and balance work with apprenticeship studies Additionally, the following experience would be beneficial: General interest in technology and enthusiasm to work in cybersecurity, digital forensics, or law enforcement technology Basic understanding of programming concepts or scripting Familiarity with Windows operating systems and common productivity tools Basic troubleshooting skills for hardware or software issues Participation in coding clubs, hackathons, or personal technology projects Experience with customer service or technical support (even informal) Exposure to software testing or quality assurance concepts Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37.5 hours per week Benefits: Eligible for an NUS card for discounts in shops and restaurants Eligible for an apprenticeship oyster card Remote learning Prizes and vouchers to be won (apprentice of the month) Future prospects: After this apprenticeship there is the potential full-time employment for the right candidate upon successful completion of the apprenticeship. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
QA
Software Application Tester Apprentice
QA Horsham, Sussex
About Inspire ATA & Detego Global: Inspire ATA are a flexi-job provider, so you will be employed by Inspire ATA and placed with Detego Global for your apprenticeship. Detego Global are the creators of the Detego Unified Forensics Platform, an end-to-end suite of modular digital forensics tools which are used globally by military, law enforcement, intelligence agencies and enterprise organisations. With today's investigators faced with an onslaught of digital devices and the corresponding mass of data that is created, Detego has become the go to toolset to rapidly acquire, analyse and act on evidence and intelligence. Detego Global is proud to employ the brightest software development talent, led and supported by a world class senior management team from the military, law enforcement, government and technology fields. The company is headquartered in Horsham, United Kingdom with additional offices in Washington, USA, Singapore and Johannesburg, South Africa. About the role: We are looking for an enthusiastic and motivated individual to join our team through a 16 month apprenticeship programme. This apprenticeship offers the opportunity to gain hands-on experience and professional training in one of three technical career paths: Application Testing, Developer Support, or IT Support. You will work alongside experienced professionals, receive structured training, and develop the skills necessary for a successful career in technology. This role will provide the right candidate with the opportunity to learn and grow in a supportive environment while contributing to the development and support of impactful software used globally by security and law enforcement agencies. You will work under the guidance of experienced team members while developing technical skills and professional competencies. They will be responsible for contributing to their chosen track while completing apprenticeship coursework and building foundational knowledge in testing and software development. Their primary responsibility lies in learning, developing skills, and becoming a productive team member capable of taking on increasing responsibilities throughout the apprenticeship period. Responsibilities: Learn to design and execute test cases for software applications Assist in identifying, documenting, and tracking software defects Gain experience with manual and automated testing techniques Support quality assurance processes and testing activities You will need the following skills: Strong interest in technology, software development, or IT support Good communication skills and ability to work effectively in a team Problem-solving mindset and willingness to learn new concepts Basic computer literacy and familiarity with common software applications Attention to detail and ability to follow instructions Enthusiasm and positive attitude toward learning and development Ability to manage time effectively and balance work with apprenticeship studies Additionally, the following experience would be beneficial: General interest in technology and enthusiasm to work in cybersecurity, digital forensics, or law enforcement technology Basic understanding of programming concepts or scripting Familiarity with Windows operating systems and common productivity tools Basic troubleshooting skills for hardware or software issues Participation in coding clubs, hackathons, or personal technology projects Experience with customer service or technical support (even informal) Exposure to software testing or quality assurance concepts Entry requirements: 7 GCSEs total English GCSE grade D or above Other 6 GCSEs, including Maths, to be C or above You must not hold an existing qualification at the same or higher level than this apprenticeship in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37.5 hours per week Benefits: Eligible for an NUS card for discounts in shops and restaurants Eligible for an apprenticeship oyster card Remote learning Prizes and vouchers to be won (apprentice of the month) Future prospects: After this apprenticeship there is the potential full-time employment for the right candidate upon successful completion of the apprenticeship. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
May 12, 2026
Full time
About Inspire ATA & Detego Global: Inspire ATA are a flexi-job provider, so you will be employed by Inspire ATA and placed with Detego Global for your apprenticeship. Detego Global are the creators of the Detego Unified Forensics Platform, an end-to-end suite of modular digital forensics tools which are used globally by military, law enforcement, intelligence agencies and enterprise organisations. With today's investigators faced with an onslaught of digital devices and the corresponding mass of data that is created, Detego has become the go to toolset to rapidly acquire, analyse and act on evidence and intelligence. Detego Global is proud to employ the brightest software development talent, led and supported by a world class senior management team from the military, law enforcement, government and technology fields. The company is headquartered in Horsham, United Kingdom with additional offices in Washington, USA, Singapore and Johannesburg, South Africa. About the role: We are looking for an enthusiastic and motivated individual to join our team through a 16 month apprenticeship programme. This apprenticeship offers the opportunity to gain hands-on experience and professional training in one of three technical career paths: Application Testing, Developer Support, or IT Support. You will work alongside experienced professionals, receive structured training, and develop the skills necessary for a successful career in technology. This role will provide the right candidate with the opportunity to learn and grow in a supportive environment while contributing to the development and support of impactful software used globally by security and law enforcement agencies. You will work under the guidance of experienced team members while developing technical skills and professional competencies. They will be responsible for contributing to their chosen track while completing apprenticeship coursework and building foundational knowledge in testing and software development. Their primary responsibility lies in learning, developing skills, and becoming a productive team member capable of taking on increasing responsibilities throughout the apprenticeship period. Responsibilities: Learn to design and execute test cases for software applications Assist in identifying, documenting, and tracking software defects Gain experience with manual and automated testing techniques Support quality assurance processes and testing activities You will need the following skills: Strong interest in technology, software development, or IT support Good communication skills and ability to work effectively in a team Problem-solving mindset and willingness to learn new concepts Basic computer literacy and familiarity with common software applications Attention to detail and ability to follow instructions Enthusiasm and positive attitude toward learning and development Ability to manage time effectively and balance work with apprenticeship studies Additionally, the following experience would be beneficial: General interest in technology and enthusiasm to work in cybersecurity, digital forensics, or law enforcement technology Basic understanding of programming concepts or scripting Familiarity with Windows operating systems and common productivity tools Basic troubleshooting skills for hardware or software issues Participation in coding clubs, hackathons, or personal technology projects Experience with customer service or technical support (even informal) Exposure to software testing or quality assurance concepts Entry requirements: 7 GCSEs total English GCSE grade D or above Other 6 GCSEs, including Maths, to be C or above You must not hold an existing qualification at the same or higher level than this apprenticeship in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37.5 hours per week Benefits: Eligible for an NUS card for discounts in shops and restaurants Eligible for an apprenticeship oyster card Remote learning Prizes and vouchers to be won (apprentice of the month) Future prospects: After this apprenticeship there is the potential full-time employment for the right candidate upon successful completion of the apprenticeship. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

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