1st Line Support Agent / IT Help Desk / Service Desk Analyst Birmingham £16.02 per hour Ongoing Temporary Contract Flexible shifts (Days/Nights, weekends & bank holidays) About the Role Step into a fast-paced, forward-thinking company where your development genuinely matters. Based in modern Birmingham offices, you'll join an energetic and supportive IT Service Desk team that's big on training and internal progression. As a 1st Line Support Agent / IT Support Technician , you'll act as the first point of contact for all corporate and retail IT issues working within a busy Help Desk / Service Desk environment . This role is ideal for someone looking to grow a long-term career in IT Support, Technical Support, or Desktop Support , with clear progression into 2nd Line Support . What You'll Do Provide quick, reliable 1st Line IT Support across corporate and retail systems Log and manage incidents using a ticketing system in line with SLA targets Support retail POS systems, in-store equipment, payroll applications and business-critical software Deliver excellent customer service with a confident and professional phone manner Escalate complex issues to 2nd Line Support / Desktop Support Engineers when required Work efficiently in a high-volume IT Help Desk environment What You'll Bring Previous experience in 1st Line Support, IT Help Desk, Service Desk or Technical Support (helpful but not essential) Strong problem-solving and troubleshooting skills Excellent communication and call-handling ability Comfortable supporting Windows OS, Microsoft Office 365 and basic networking issues Ability to manage workload in a fast-paced, target-driven environment Full flexibility for shift work between 7:00 AM and 1:00 AM, 365 days a year Why You'll Love It Competitive pay: £16.02 per hour Ongoing training in IT systems and service desk tools Fun, social and supportive team culture A company that promotes internal progression and IT career development. Opportunities like this don't stay open for long, submit your application today or get in touch with Gabriele Strazdauskaite on and secure your place in a growing IT team!
Mar 17, 2026
Full time
1st Line Support Agent / IT Help Desk / Service Desk Analyst Birmingham £16.02 per hour Ongoing Temporary Contract Flexible shifts (Days/Nights, weekends & bank holidays) About the Role Step into a fast-paced, forward-thinking company where your development genuinely matters. Based in modern Birmingham offices, you'll join an energetic and supportive IT Service Desk team that's big on training and internal progression. As a 1st Line Support Agent / IT Support Technician , you'll act as the first point of contact for all corporate and retail IT issues working within a busy Help Desk / Service Desk environment . This role is ideal for someone looking to grow a long-term career in IT Support, Technical Support, or Desktop Support , with clear progression into 2nd Line Support . What You'll Do Provide quick, reliable 1st Line IT Support across corporate and retail systems Log and manage incidents using a ticketing system in line with SLA targets Support retail POS systems, in-store equipment, payroll applications and business-critical software Deliver excellent customer service with a confident and professional phone manner Escalate complex issues to 2nd Line Support / Desktop Support Engineers when required Work efficiently in a high-volume IT Help Desk environment What You'll Bring Previous experience in 1st Line Support, IT Help Desk, Service Desk or Technical Support (helpful but not essential) Strong problem-solving and troubleshooting skills Excellent communication and call-handling ability Comfortable supporting Windows OS, Microsoft Office 365 and basic networking issues Ability to manage workload in a fast-paced, target-driven environment Full flexibility for shift work between 7:00 AM and 1:00 AM, 365 days a year Why You'll Love It Competitive pay: £16.02 per hour Ongoing training in IT systems and service desk tools Fun, social and supportive team culture A company that promotes internal progression and IT career development. Opportunities like this don't stay open for long, submit your application today or get in touch with Gabriele Strazdauskaite on and secure your place in a growing IT team!
Micro and Quality Analyst - Wakefield Permanent Shift pattern: 3 on / 3 off - Days & Nights (42 hrs/week) Salary: £37,310 Additional benefits include: Annual performance-related bonus Share scheme Competitive pension contributions Laundered uniform Full PPE provided Subsidised on-site canteen Free hot and cold drinks Free parking Join the Team at Wakefield Operations Wakefield is home to the 2nd biggest plant in CCEP and the biggest soft drink plant in Europe. The site produces just under 50% of Great Britain's volume across 8 manufacturing and 2 preform lines - including up to 540,000 cans and 132,000 bottles per hour. With over 450 colleagues across Manufacturing, QESH, and Engineering, our Wakefield site offers significant opportunities for development and progression - both locally and across other GB and Pan-European locations. Your Role at a Glance As a Lab Analyst , you'll be a key part of our Quality team - ensuring our products meet the highest standards for safety, taste, and consistency. This is a hands-on role with variety and responsibility, involving both routine testing and technical support across operations. You'll work closely with cross-functional teams and help maintain a strong quality culture across site. What You'll Be Doing Quality & Technical Support Conduct laboratory sampling, testing, and sensory evaluations to ensure product quality Provide quality and technical support across production to maintain standards and resolve issues Perform microbiological testing, including plate preparation and reading Ensure laboratory equipment is calibrated and maintained in line with site requirements Health, Safety & Hygiene Follow best practices to promote a safe working environment for yourself and others Maintain personal hygiene to meet food manufacturing standards Support the team in driving a zero-accident safety culture Environmental Responsibility Identify and report leaks, spills, and other environmental concerns Support site initiatives to reduce waste and energy usage Ensure waste is properly segregated in line with site policies Team Collaboration & Flexibility Provide guidance and on-the-job support to colleagues where needed Work flexibly across departments to support quality-related tasks Participate in shift handovers and team briefings to ensure effective communication Adapt to a range of responsibilities to support team and site objectives Standards & Continuous Improvement Take pride in delivering high-quality work and contributing to a clean, well-organised site Actively engage in personal development and seek opportunities to enhance your skills Embrace teamwork and take ownership for helping the team meet its goals What We're Looking For A university degree in Chemistry, Biology or another related scientific discipline (essential) Understanding of laboratory processes, safety, and good manufacturing practices Hands-on, practical approach with good problem-solving skills Proficient in Microsoft Excel and able to interpret and record technical data accurately A team player with a positive attitude and willingness to learn If you're passionate about science, quality, and working in a fast-paced production environment, we'd love to hear from you. The closing date for applications is 18/03/26. We reserve the right to close this advertisement early if we receive a high volume of applications. To ensure you are considered for this role, we encourage you to apply as soon as possible. We are Coca-Cola Europacific Partners (CCEP) - a dedicated team of 42,000 people, serving customers in 31 countries, who work together to make, move and sell some of the world's most loved drinks. We are a global business and one of the leading consumer goods companies in the world. We help our 2.1 million customers grow, and we are constantly investing in exciting new products, innovative technologies and fresh ideas. This helps us to delight the 600 million people who enjoy our drinks every day. From gender, age and ethnicity to sexual orientation and different abilities, we welcome people from all walks of life and empower unique perspectives. We recognise we've got some way to go, but we'll get there with the support of our people. It's them who drive our future growth. To find out more about what it's like to work at and our culture we would welcome you to speak to one of our employees on our live chat platform, just click here to speak to an insider. We recognise some people prefer not to participate in alcohol related sales, interactions, or promotions. If that's true for you - please raise this with your talent acquisition contact who will advise you on whether this role includes activities related to our alcohol portfolio.
Mar 16, 2026
Full time
Micro and Quality Analyst - Wakefield Permanent Shift pattern: 3 on / 3 off - Days & Nights (42 hrs/week) Salary: £37,310 Additional benefits include: Annual performance-related bonus Share scheme Competitive pension contributions Laundered uniform Full PPE provided Subsidised on-site canteen Free hot and cold drinks Free parking Join the Team at Wakefield Operations Wakefield is home to the 2nd biggest plant in CCEP and the biggest soft drink plant in Europe. The site produces just under 50% of Great Britain's volume across 8 manufacturing and 2 preform lines - including up to 540,000 cans and 132,000 bottles per hour. With over 450 colleagues across Manufacturing, QESH, and Engineering, our Wakefield site offers significant opportunities for development and progression - both locally and across other GB and Pan-European locations. Your Role at a Glance As a Lab Analyst , you'll be a key part of our Quality team - ensuring our products meet the highest standards for safety, taste, and consistency. This is a hands-on role with variety and responsibility, involving both routine testing and technical support across operations. You'll work closely with cross-functional teams and help maintain a strong quality culture across site. What You'll Be Doing Quality & Technical Support Conduct laboratory sampling, testing, and sensory evaluations to ensure product quality Provide quality and technical support across production to maintain standards and resolve issues Perform microbiological testing, including plate preparation and reading Ensure laboratory equipment is calibrated and maintained in line with site requirements Health, Safety & Hygiene Follow best practices to promote a safe working environment for yourself and others Maintain personal hygiene to meet food manufacturing standards Support the team in driving a zero-accident safety culture Environmental Responsibility Identify and report leaks, spills, and other environmental concerns Support site initiatives to reduce waste and energy usage Ensure waste is properly segregated in line with site policies Team Collaboration & Flexibility Provide guidance and on-the-job support to colleagues where needed Work flexibly across departments to support quality-related tasks Participate in shift handovers and team briefings to ensure effective communication Adapt to a range of responsibilities to support team and site objectives Standards & Continuous Improvement Take pride in delivering high-quality work and contributing to a clean, well-organised site Actively engage in personal development and seek opportunities to enhance your skills Embrace teamwork and take ownership for helping the team meet its goals What We're Looking For A university degree in Chemistry, Biology or another related scientific discipline (essential) Understanding of laboratory processes, safety, and good manufacturing practices Hands-on, practical approach with good problem-solving skills Proficient in Microsoft Excel and able to interpret and record technical data accurately A team player with a positive attitude and willingness to learn If you're passionate about science, quality, and working in a fast-paced production environment, we'd love to hear from you. The closing date for applications is 18/03/26. We reserve the right to close this advertisement early if we receive a high volume of applications. To ensure you are considered for this role, we encourage you to apply as soon as possible. We are Coca-Cola Europacific Partners (CCEP) - a dedicated team of 42,000 people, serving customers in 31 countries, who work together to make, move and sell some of the world's most loved drinks. We are a global business and one of the leading consumer goods companies in the world. We help our 2.1 million customers grow, and we are constantly investing in exciting new products, innovative technologies and fresh ideas. This helps us to delight the 600 million people who enjoy our drinks every day. From gender, age and ethnicity to sexual orientation and different abilities, we welcome people from all walks of life and empower unique perspectives. We recognise we've got some way to go, but we'll get there with the support of our people. It's them who drive our future growth. To find out more about what it's like to work at and our culture we would welcome you to speak to one of our employees on our live chat platform, just click here to speak to an insider. We recognise some people prefer not to participate in alcohol related sales, interactions, or promotions. If that's true for you - please raise this with your talent acquisition contact who will advise you on whether this role includes activities related to our alcohol portfolio.
The Financial and Model Risk (FaM) function is an independent 2nd line Risk team reporting to the Chief Risk Officer. As trusted advisors to the 1st line of defence, we support risk-based decision-making by ensuring models across the Group are reliable, accurate and well controlled. The role holder will independently validate and verify a wide range of models, primarily for Credit Risk but also click apply for full job details
Mar 15, 2026
Full time
The Financial and Model Risk (FaM) function is an independent 2nd line Risk team reporting to the Chief Risk Officer. As trusted advisors to the 1st line of defence, we support risk-based decision-making by ensuring models across the Group are reliable, accurate and well controlled. The role holder will independently validate and verify a wide range of models, primarily for Credit Risk but also click apply for full job details
Job Title: IT Service Desk Analyst Location: Barrow-in-Furness (5 days a week on site) Salary: £30,000 to £35,000 Benefits: Generous Pension, Great Annual Leave, Life Cover This is a fantastic opportunity for someone with a couple of years' experience of 1st and 2nd line support on an IT Service Desk to become a service desk lead mentoring one member of the team. Management or team lead experience is not required as they are happy to train you up in this, but you will need to have the desire and aptitude to do it. The role is site based so you will need to be able to drive and be commutable to Barrow-in-Furness. What is on offer? 27 days annual leave + Bank Holidays 10% pension Excellent training and career development opportunities What are we looking for? Two years plus of working in an IT service desk environment with good technical skills in: Win 11 M365 Hardware - desktop, laptop, printers Anti-virus/firewalls, patching Full driving license On top of this you will want to develop your career into leadership and team management. Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.
Mar 12, 2026
Full time
Job Title: IT Service Desk Analyst Location: Barrow-in-Furness (5 days a week on site) Salary: £30,000 to £35,000 Benefits: Generous Pension, Great Annual Leave, Life Cover This is a fantastic opportunity for someone with a couple of years' experience of 1st and 2nd line support on an IT Service Desk to become a service desk lead mentoring one member of the team. Management or team lead experience is not required as they are happy to train you up in this, but you will need to have the desire and aptitude to do it. The role is site based so you will need to be able to drive and be commutable to Barrow-in-Furness. What is on offer? 27 days annual leave + Bank Holidays 10% pension Excellent training and career development opportunities What are we looking for? Two years plus of working in an IT service desk environment with good technical skills in: Win 11 M365 Hardware - desktop, laptop, printers Anti-virus/firewalls, patching Full driving license On top of this you will want to develop your career into leadership and team management. Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.
2nd Line Technical Support Engineer / IT Service Desk Analyst Join a busy IT Help Desk with a growing managed services team delivering IT support, Microsoft 365 administration and network support to UK clients. This hybrid role combines service desk, technical support and project work across diverse client environments. If you've also worked in the following roles, we'd also like to hear from you: Tier 2 IT Support Engineer, Second Line Service Desk Analyst, IT Helpdesk Analyst, Technical Support Analyst, Infrastructure Engineer PLEASE NOTE: This role will combine remote and onsite support and project work. Successful candidates must have a Full Driving Licence and Access to their own Vehicle SALARY: £32,000 to £35,000 per annum LOCATION: Hybrid Working 2 Days at Home, 3 Days from the Office in Taunton, Somerset JOB TYPE: Full-Time, Permanent WORKING HOURS: 37.5 Hours per Week. Two Shifts: 8:30am - 5:00pm / 10:00am - 6:30pm JOB OVERVIEW We have a fantastic new job opportunity for a 2nd Line Technical Support Engineer / IT Service Desk Analyst to join a busy IT Help Desk supporting managed services clients across the UK. As a 2nd Line Technical Support Engineer / IT Service Desk Analyst you will provide remote support, on-site technical support and project delivery across Microsoft 365, Windows Server and network infrastructure environments. This is a varied role combining troubleshooting, systems support and customer service. The 2nd Line Technical Support Engineer / IT Service Desk Analyst will act as an escalation point, manage service desk tickets to SLA, contribute to ITIL processes and support digital transformation initiatives while building strong client relationships. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the 2nd Line Technical Support Engineer / IT Service Desk Analyst include: Service Desk Support: Act as a point of contact for end users via phone, email and chat, delivering remote and telephone IT support Ticket Management: Qualify, assign and document incidents and service requests within the ticketing system, ensuring accurate updates and SLA compliance Technical Troubleshooting: Resolve 20+ tickets per day across Microsoft 365, Windows, servers, networks and end-user devices, escalating where required On-Site Support: Travel to client sites across the UK to deliver hands-on technical support and project implementation Systems Administration: Support Azure Active Directory, Exchange Online, SharePoint Online and Endpoint Manager environments Security Checks: Perform daily security monitoring and best practice checks across client systems Network Support: Assist with router, firewall and managed switch configurations, including TCP/IP subnetting and routing Documentation & Knowledge Sharing: Create and maintain technical documentation and knowledgebase articles Vendor Liaison: Work with third-party suppliers to resolve application and infrastructure issues Project Delivery: Support IT projects, upgrades and change implementations, coordinating with internal teams CANDIDATE REQUIREMENTS ESSENTIAL Educated to GCSE level (including Maths and English) (or equivalent) Proof of right to work in the UK A valid UK driving licence and access to a vehicle Previous experience in a customer service focused IT support or service desk role Experience with ticketing systems, SLAs and ITIL-based processes Proven experience supporting Microsoft 365 including Azure Active Directory, Exchange Online and SharePoint Online Experience administering Windows environments and end-user devices Strong troubleshooting skills across hardware, software and network support Excellent written and verbal communication skills with a professional phone manner Ability to work independently and as part of a team, remaining calm under pressure DESIRABLE Microsoft certifications or advanced Microsoft 365 administration training A background in a managed service provider (MSP) environment Experience supporting Windows Server environments Knowledge of Microsoft Intune configuration and PowerShell scripting Understanding of router, firewall and switch configuration, plus DKIM, DMARC and SPF Experience delivering IT projects and acting as an escalation point HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14477 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in Taunton, Somerset, South West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online
Mar 12, 2026
Full time
2nd Line Technical Support Engineer / IT Service Desk Analyst Join a busy IT Help Desk with a growing managed services team delivering IT support, Microsoft 365 administration and network support to UK clients. This hybrid role combines service desk, technical support and project work across diverse client environments. If you've also worked in the following roles, we'd also like to hear from you: Tier 2 IT Support Engineer, Second Line Service Desk Analyst, IT Helpdesk Analyst, Technical Support Analyst, Infrastructure Engineer PLEASE NOTE: This role will combine remote and onsite support and project work. Successful candidates must have a Full Driving Licence and Access to their own Vehicle SALARY: £32,000 to £35,000 per annum LOCATION: Hybrid Working 2 Days at Home, 3 Days from the Office in Taunton, Somerset JOB TYPE: Full-Time, Permanent WORKING HOURS: 37.5 Hours per Week. Two Shifts: 8:30am - 5:00pm / 10:00am - 6:30pm JOB OVERVIEW We have a fantastic new job opportunity for a 2nd Line Technical Support Engineer / IT Service Desk Analyst to join a busy IT Help Desk supporting managed services clients across the UK. As a 2nd Line Technical Support Engineer / IT Service Desk Analyst you will provide remote support, on-site technical support and project delivery across Microsoft 365, Windows Server and network infrastructure environments. This is a varied role combining troubleshooting, systems support and customer service. The 2nd Line Technical Support Engineer / IT Service Desk Analyst will act as an escalation point, manage service desk tickets to SLA, contribute to ITIL processes and support digital transformation initiatives while building strong client relationships. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the 2nd Line Technical Support Engineer / IT Service Desk Analyst include: Service Desk Support: Act as a point of contact for end users via phone, email and chat, delivering remote and telephone IT support Ticket Management: Qualify, assign and document incidents and service requests within the ticketing system, ensuring accurate updates and SLA compliance Technical Troubleshooting: Resolve 20+ tickets per day across Microsoft 365, Windows, servers, networks and end-user devices, escalating where required On-Site Support: Travel to client sites across the UK to deliver hands-on technical support and project implementation Systems Administration: Support Azure Active Directory, Exchange Online, SharePoint Online and Endpoint Manager environments Security Checks: Perform daily security monitoring and best practice checks across client systems Network Support: Assist with router, firewall and managed switch configurations, including TCP/IP subnetting and routing Documentation & Knowledge Sharing: Create and maintain technical documentation and knowledgebase articles Vendor Liaison: Work with third-party suppliers to resolve application and infrastructure issues Project Delivery: Support IT projects, upgrades and change implementations, coordinating with internal teams CANDIDATE REQUIREMENTS ESSENTIAL Educated to GCSE level (including Maths and English) (or equivalent) Proof of right to work in the UK A valid UK driving licence and access to a vehicle Previous experience in a customer service focused IT support or service desk role Experience with ticketing systems, SLAs and ITIL-based processes Proven experience supporting Microsoft 365 including Azure Active Directory, Exchange Online and SharePoint Online Experience administering Windows environments and end-user devices Strong troubleshooting skills across hardware, software and network support Excellent written and verbal communication skills with a professional phone manner Ability to work independently and as part of a team, remaining calm under pressure DESIRABLE Microsoft certifications or advanced Microsoft 365 administration training A background in a managed service provider (MSP) environment Experience supporting Windows Server environments Knowledge of Microsoft Intune configuration and PowerShell scripting Understanding of router, firewall and switch configuration, plus DKIM, DMARC and SPF Experience delivering IT projects and acting as an escalation point HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14477 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in Taunton, Somerset, South West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online
Get Staffed Online Recruitment Limited
Woking, Surrey
IT Service Engineer Location: Surrey / London Home-Based with Travel to Customer Sites Salary: £27 £30,000 per annum (depending on experience) Employment Type: Full-Time Our client is a modern MSP with real growth, great culture and varied tech exposure. They are not your typical Managed Service Provider. They support a wide range of clients across industries, giving their Engineers exposure to the full modern ecosystems not small slices of tech or repetitive ticket queues. They are searching for an IT Service Engineer who s passionate about technology, great with people, and eager to grow in a supportive, fast-paced MSP environment. You ll work from home, visit customer sites, collaborate closely with their technical team, and play an important role in delivering excellent service across their client base. Why You ll Love Working with Our Client: Home-Based with varied customer work. Enjoy the flexibility of working from home while still getting hands-on experience through customer site visits across Surrey, London, and occasionally further afield. Career Growth You won't be stuck in a silo. You'll gain exposure across: Microsoft 365. Azure / Entra ID. Intune / Endpoint Management. Windows, macOS and iOS. Hardware deployments. Networking fundamentals. Get stuck into real project work. Clear progression into 2nd Line, Projects, or Technical Specialist roles: Certification Funding and Exam Incentive Scheme. Our client invests in your technical development through sponsored training, funded Microsoft exams, and incentive scheme for passed certifications. Private medical insurance. Employee Assistance Programme. 20 days annual leave plus bank holidays. Your birthday off, paid. One additional day of holiday for every year of service after year one. Tools and Financial Security: Modern, high-spec IT equipment. Company mobile phone. Pension scheme. All software and tools provided. What You ll Be Doing Service Desk and Technical Support You ll be the first point of contact for incoming support requests and will: Handle queries via phone, email, and our client s ticketing system. Diagnose and resolve 1st / 2nd Line issues efficiently. Log and manage tickets with clear communication and updates. Provide excellent customer service at all times. Customer onsite visits. You will regularly visit customer sites to: Install, configure, and deploy new hardware. Deliver face-to-face support. Assist with project rollouts, system upgrades, or migration support. Build strong, positive relationships with end users. Operational and Technical Ownership. You will also: Receive, set up, and configure hardware to customer specifications. Create detailed build guides and documentation. Contribute to improving internal processes and knowledge articles. Collaborate closely with our client s 2nd and 3rd Line teams. Stay updated with modern technologies and best practices. What They re Looking For Essential Skills and Experience: Experience working in a Managed Service Provider or B2B IT support environment. Strong understanding of Microsoft 365, Azure / Entra ID, Windows 11, macOS and iOS. Excellent communication and customer service skills. A proactive, problem-solving mindset. Ability to manage multiple priorities and deadlines. Strong organisation and documentation skills. Travel Requirements Due to the nature of the role: A full, valid UK driving licence and access to your own vehicle is essential. You must be able to travel reliably to customer sites across London, Surrey, and wider UK when required. Desirable Skills (Not Essential): Intune / Endpoint Manager. Networking basics. Hardware deployment experience. Prior involvement in IT projects. Ready to Join Our Client? If you re passionate about delivering great IT support, want variety in your work, and are excited to develop your skills in a modern MSP environment, our client would love to hear from you. Apply now through their recruitment partner s portal and take the next step in your IT career. This role may suit IT Support Specialist, IT Support Technician, IT Support Analyst, IT Technician, Technical Support Engineer, and Service Desk Engineer.
Mar 11, 2026
Full time
IT Service Engineer Location: Surrey / London Home-Based with Travel to Customer Sites Salary: £27 £30,000 per annum (depending on experience) Employment Type: Full-Time Our client is a modern MSP with real growth, great culture and varied tech exposure. They are not your typical Managed Service Provider. They support a wide range of clients across industries, giving their Engineers exposure to the full modern ecosystems not small slices of tech or repetitive ticket queues. They are searching for an IT Service Engineer who s passionate about technology, great with people, and eager to grow in a supportive, fast-paced MSP environment. You ll work from home, visit customer sites, collaborate closely with their technical team, and play an important role in delivering excellent service across their client base. Why You ll Love Working with Our Client: Home-Based with varied customer work. Enjoy the flexibility of working from home while still getting hands-on experience through customer site visits across Surrey, London, and occasionally further afield. Career Growth You won't be stuck in a silo. You'll gain exposure across: Microsoft 365. Azure / Entra ID. Intune / Endpoint Management. Windows, macOS and iOS. Hardware deployments. Networking fundamentals. Get stuck into real project work. Clear progression into 2nd Line, Projects, or Technical Specialist roles: Certification Funding and Exam Incentive Scheme. Our client invests in your technical development through sponsored training, funded Microsoft exams, and incentive scheme for passed certifications. Private medical insurance. Employee Assistance Programme. 20 days annual leave plus bank holidays. Your birthday off, paid. One additional day of holiday for every year of service after year one. Tools and Financial Security: Modern, high-spec IT equipment. Company mobile phone. Pension scheme. All software and tools provided. What You ll Be Doing Service Desk and Technical Support You ll be the first point of contact for incoming support requests and will: Handle queries via phone, email, and our client s ticketing system. Diagnose and resolve 1st / 2nd Line issues efficiently. Log and manage tickets with clear communication and updates. Provide excellent customer service at all times. Customer onsite visits. You will regularly visit customer sites to: Install, configure, and deploy new hardware. Deliver face-to-face support. Assist with project rollouts, system upgrades, or migration support. Build strong, positive relationships with end users. Operational and Technical Ownership. You will also: Receive, set up, and configure hardware to customer specifications. Create detailed build guides and documentation. Contribute to improving internal processes and knowledge articles. Collaborate closely with our client s 2nd and 3rd Line teams. Stay updated with modern technologies and best practices. What They re Looking For Essential Skills and Experience: Experience working in a Managed Service Provider or B2B IT support environment. Strong understanding of Microsoft 365, Azure / Entra ID, Windows 11, macOS and iOS. Excellent communication and customer service skills. A proactive, problem-solving mindset. Ability to manage multiple priorities and deadlines. Strong organisation and documentation skills. Travel Requirements Due to the nature of the role: A full, valid UK driving licence and access to your own vehicle is essential. You must be able to travel reliably to customer sites across London, Surrey, and wider UK when required. Desirable Skills (Not Essential): Intune / Endpoint Manager. Networking basics. Hardware deployment experience. Prior involvement in IT projects. Ready to Join Our Client? If you re passionate about delivering great IT support, want variety in your work, and are excited to develop your skills in a modern MSP environment, our client would love to hear from you. Apply now through their recruitment partner s portal and take the next step in your IT career. This role may suit IT Support Specialist, IT Support Technician, IT Support Analyst, IT Technician, Technical Support Engineer, and Service Desk Engineer.
Service Desk Analyst 5 days a week on site Role Overview As a 1st / 2nd line Support Analyst in a team of Field Engineers and Support Analysts, you will be a key player in ensuring the smooth operation of the IT systems. Based at head office in Northampton, you will provide essential support to around 1000 users across multiple sites around the UK. You will provide support on a range of Microsoft based IT systems especially Microsoft 365 along with a range of bespoke applications. Your day-to-day responsibilities as part of the support team will be to: Respond to IT-related telephone calls and emails from colleagues, providing timely and effective support. Log and resolve IT requests within agreed targets. Administer the Microsoft Estate and other key business systems. Monitor and manage IT requests, coordinate projects, handle IT procurement requests, and oversee IT security administration. Oversee the Moves, Additions, Deletions, and Changes (MADC) process, including setting up new users on Microsoft 365. Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool. Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony. Maintain and update the IT SharePoint page, share best practices, and contribute to our technology knowledge database. Provide general help and advice to users, utilizing remote desktop tools. Your background: Experience as a 1st / 2nd line support analyst - service desk and deskside support Experience in IT administration and support of Microsoft-based systems specifically Microsoft 365, along with IP Telephony and networking Experience with FreshDesk or similar Retail or Automotive background would be beneficial
Mar 05, 2026
Full time
Service Desk Analyst 5 days a week on site Role Overview As a 1st / 2nd line Support Analyst in a team of Field Engineers and Support Analysts, you will be a key player in ensuring the smooth operation of the IT systems. Based at head office in Northampton, you will provide essential support to around 1000 users across multiple sites around the UK. You will provide support on a range of Microsoft based IT systems especially Microsoft 365 along with a range of bespoke applications. Your day-to-day responsibilities as part of the support team will be to: Respond to IT-related telephone calls and emails from colleagues, providing timely and effective support. Log and resolve IT requests within agreed targets. Administer the Microsoft Estate and other key business systems. Monitor and manage IT requests, coordinate projects, handle IT procurement requests, and oversee IT security administration. Oversee the Moves, Additions, Deletions, and Changes (MADC) process, including setting up new users on Microsoft 365. Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool. Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony. Maintain and update the IT SharePoint page, share best practices, and contribute to our technology knowledge database. Provide general help and advice to users, utilizing remote desktop tools. Your background: Experience as a 1st / 2nd line support analyst - service desk and deskside support Experience in IT administration and support of Microsoft-based systems specifically Microsoft 365, along with IP Telephony and networking Experience with FreshDesk or similar Retail or Automotive background would be beneficial
Our client has a permanent vacancy for a Senior Systems Analyst to be responsible for the overall management, optimisation, and efficient running of business systems. You will work closely with business stakeholders in Operations, Finance, Sales, B2B Commerce, and Warehousing to understand business requirements, improve system capabilities, and develop scalable and robust solutions. Key Responsibilities Business Analysis & Process Improvement Engage with business stakeholders to understand operational needs, map processes, and identify opportunities for improvement. Lead requirements gathering workshops and convert requirements into functional and technical requirements. Define current workflow and future workflow as well as identifying bottlenecks and recommending solutions. Support change initiatives by assessing business impact, defining success metrics, and ensuring smooth transition to new processes. Manage supplier relationships to ensure that they provide quality support and deliver fixes on time and according to business priorities. Systems Analysis & Support Provide advanced 2nd/3rd line support and subject matter expertise to the business applications, including the ERP and integrated applications. Carry out root cause analysis for system issues and coordinate with internal teams and vendors to implement permanent corrective actions. Ensure systems remain performant, scalable, and aligned with business growth objectives. Configuration management, system checks on master data integrity and optimization of system usage across various departments. Project Delivery Contribute to full project lifecycles from discovery and design through testing, deployment, and adoption by users. Taking ownership of project deliverables, ensuring quality documentation and timely completion. Testing & Quality Assurance Develop test scenarios, test scripts, and perform UAT and regression testing on changes and upgrades to the system. Validate data flows, integrations, and business rules to ensure reliable operation of end-to-end processes. Reporting & Data Insight Operational and analytical reporting Create, maintain, and enhance reports to support decision making. Interact with stakeholders to define reporting needs. Training & User Guidance Train and guide the end users on the new features and processes and best practices. Develop training documents, knowledge articles, and process documentation. Required Skills & Experience Strong experience in business or systems analysis within an ERP centric environment. Hands on experience with enterprise resource planning systems Relational database experience e.g. writing queries, and performance tuning. Systems integration, API s and data flows between enterprise platforms. Communication and stakeholder engagement skills with a customer driven approach. The ability to document requirements, processes and technical specifications correctly and efficiently. Desirable Skills & Experience Sage X3 ERP Experience. Understanding of Finance, B2B ecommerce, warehouse, supply chain or product distribution. Experience with Crystal Reports, Sage Enterprise Intelligence or similar reporting tools. Knowledge and experience of working with web services, API integrations, or system automation. Familiarity with Magento, Shopify, or other B2B ecommerce platforms. Microsoft SQL Experience. Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.
Mar 04, 2026
Full time
Our client has a permanent vacancy for a Senior Systems Analyst to be responsible for the overall management, optimisation, and efficient running of business systems. You will work closely with business stakeholders in Operations, Finance, Sales, B2B Commerce, and Warehousing to understand business requirements, improve system capabilities, and develop scalable and robust solutions. Key Responsibilities Business Analysis & Process Improvement Engage with business stakeholders to understand operational needs, map processes, and identify opportunities for improvement. Lead requirements gathering workshops and convert requirements into functional and technical requirements. Define current workflow and future workflow as well as identifying bottlenecks and recommending solutions. Support change initiatives by assessing business impact, defining success metrics, and ensuring smooth transition to new processes. Manage supplier relationships to ensure that they provide quality support and deliver fixes on time and according to business priorities. Systems Analysis & Support Provide advanced 2nd/3rd line support and subject matter expertise to the business applications, including the ERP and integrated applications. Carry out root cause analysis for system issues and coordinate with internal teams and vendors to implement permanent corrective actions. Ensure systems remain performant, scalable, and aligned with business growth objectives. Configuration management, system checks on master data integrity and optimization of system usage across various departments. Project Delivery Contribute to full project lifecycles from discovery and design through testing, deployment, and adoption by users. Taking ownership of project deliverables, ensuring quality documentation and timely completion. Testing & Quality Assurance Develop test scenarios, test scripts, and perform UAT and regression testing on changes and upgrades to the system. Validate data flows, integrations, and business rules to ensure reliable operation of end-to-end processes. Reporting & Data Insight Operational and analytical reporting Create, maintain, and enhance reports to support decision making. Interact with stakeholders to define reporting needs. Training & User Guidance Train and guide the end users on the new features and processes and best practices. Develop training documents, knowledge articles, and process documentation. Required Skills & Experience Strong experience in business or systems analysis within an ERP centric environment. Hands on experience with enterprise resource planning systems Relational database experience e.g. writing queries, and performance tuning. Systems integration, API s and data flows between enterprise platforms. Communication and stakeholder engagement skills with a customer driven approach. The ability to document requirements, processes and technical specifications correctly and efficiently. Desirable Skills & Experience Sage X3 ERP Experience. Understanding of Finance, B2B ecommerce, warehouse, supply chain or product distribution. Experience with Crystal Reports, Sage Enterprise Intelligence or similar reporting tools. Knowledge and experience of working with web services, API integrations, or system automation. Familiarity with Magento, Shopify, or other B2B ecommerce platforms. Microsoft SQL Experience. Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.
Are you a tech-savvy problem solver with a passion for customer service? Join Key Group, a market-leading financial services company, as an IT Service Desk Analyst and be part of a dynamic IT team that keeps our business running smoothly. Key Group has been helping people unlock a better retirement since 1998. As one of the UK's leading later-life lending specialists, we provide expert advice and innovative solutions to help customers make the most of their retirement. Our people are at the heart of what we do, and we foster a collaborative and supportive culture where you can develop your skills and grow your career. What You'll Do: Provide 1st and 2nd line IT support via phone, email, and face-to-face interactions. Log and track IT issues, ensuring colleagues receive timely updates. Troubleshoot and resolve technical problems efficiently across various systems. Collaborate with 3rd line support and external suppliers when needed. Assist with onboarding new starters and managing system access. Ensure IT security and confidentiality are upheld at all times. What We're Looking For: Strong customer service skills with excellent communication. Experience in Windows Server, Active Directory, MS Office, D365, remote support tools, and more. ITIL Foundation qualification or equivalent experience. Ability to work in a fast-paced, agile environment. Some of our benefits: 23 days holiday + bank holidays (rising with service) Additional holiday purchase scheme 1 Well-being Day 1 Charity Day Tier 1 pension (5% Employee, 8% Employer) Simply Health & Life Assurance A supportive and innovative workplace where you can thrive If you're ready to take the next step in your IT career, apply now and be part of a team that values innovation, collaboration, and career growth!
Feb 28, 2026
Full time
Are you a tech-savvy problem solver with a passion for customer service? Join Key Group, a market-leading financial services company, as an IT Service Desk Analyst and be part of a dynamic IT team that keeps our business running smoothly. Key Group has been helping people unlock a better retirement since 1998. As one of the UK's leading later-life lending specialists, we provide expert advice and innovative solutions to help customers make the most of their retirement. Our people are at the heart of what we do, and we foster a collaborative and supportive culture where you can develop your skills and grow your career. What You'll Do: Provide 1st and 2nd line IT support via phone, email, and face-to-face interactions. Log and track IT issues, ensuring colleagues receive timely updates. Troubleshoot and resolve technical problems efficiently across various systems. Collaborate with 3rd line support and external suppliers when needed. Assist with onboarding new starters and managing system access. Ensure IT security and confidentiality are upheld at all times. What We're Looking For: Strong customer service skills with excellent communication. Experience in Windows Server, Active Directory, MS Office, D365, remote support tools, and more. ITIL Foundation qualification or equivalent experience. Ability to work in a fast-paced, agile environment. Some of our benefits: 23 days holiday + bank holidays (rising with service) Additional holiday purchase scheme 1 Well-being Day 1 Charity Day Tier 1 pension (5% Employee, 8% Employer) Simply Health & Life Assurance A supportive and innovative workplace where you can thrive If you're ready to take the next step in your IT career, apply now and be part of a team that values innovation, collaboration, and career growth!
Cloud Applications Analyst Location: Leicestershire /Hybrid (1 day per week in our office) Salary: £30,000 £37,000 DOE We are looking for a Cloud Applications Support Analyst to join our clients Business Applications team, supporting a suite of business critical applications running on Microsoft technologies. This a great opportunity for someone with experience in Application Support looking to become an expert. The successful candidate will be trained up to take on senior responsibilities as the team evolves over the next 12 months. You will likely be in a role such as Applications Support, Business Application Support or Cloud Apps support already. The role You will: Support and maintain core business applications running on Windows Server and SQL Server Handle BAU incidents and requests escalated from the service desk Work closely with Infrastructure, Networking and Modern Workplace teams acting as the glue between them Troubleshoot and resolve issues involving: o Windows Server application hosting o SQL Server backed applications o Active Directory / Entra ID integration o SSO and authentication Support and enhance line-of-business applications such as: o Sage o Primavera P6 o Exchequer o Other traditional Windows-hosted apps Contribute to project work, for example: o Migrations of business critical services (e.g. enhanced file transfer platforms) o Upgrades, integrations and new application rollouts There is a mix of BAU and project work, with the expectation that you will grow to own and lead projects over time. What we re looking for Essential: Experience in an IT support role (typically 2 3+ years), ideally coming up through a service desk / 2nd line route and having existing experience in supporting business critical Applications that sit on a Microsoft tech stack. Solid experience supporting applications on Windows Server Hands-on SQL Server experience (querying, troubleshooting application/database issues) Exposure to the Microsoft stack, including: o Windows Server o Active Directory / Entra ID o SSO / authentication concepts Logical understanding of how infrastructure, networking and applications fit together Experience working with or around projects (e.g. assisting with migrations, upgrades, deployments) Nice to have: Experience with any of: Sage, Primavera P6, Exchequer or similar line-of-business apps Exposure to Azure (IaaS / PaaS) application hosting Who this role will suit Someone with existing application support experience but keen to progress into a senior role. A technically curious analyst who enjoys understanding how applications hang together across servers, databases, identity and networking Someone who wants a clear development path towards a more senior application support / cloud applications role How to apply Please send your CV and a short covering; Your experience supporting Windows Server and SQL Server based applications Any experience you have with AD/Entra, SSO and authentication Your notice period We review applications on a rolling basis and will be arranging initial video interviews shortly.
Feb 28, 2026
Full time
Cloud Applications Analyst Location: Leicestershire /Hybrid (1 day per week in our office) Salary: £30,000 £37,000 DOE We are looking for a Cloud Applications Support Analyst to join our clients Business Applications team, supporting a suite of business critical applications running on Microsoft technologies. This a great opportunity for someone with experience in Application Support looking to become an expert. The successful candidate will be trained up to take on senior responsibilities as the team evolves over the next 12 months. You will likely be in a role such as Applications Support, Business Application Support or Cloud Apps support already. The role You will: Support and maintain core business applications running on Windows Server and SQL Server Handle BAU incidents and requests escalated from the service desk Work closely with Infrastructure, Networking and Modern Workplace teams acting as the glue between them Troubleshoot and resolve issues involving: o Windows Server application hosting o SQL Server backed applications o Active Directory / Entra ID integration o SSO and authentication Support and enhance line-of-business applications such as: o Sage o Primavera P6 o Exchequer o Other traditional Windows-hosted apps Contribute to project work, for example: o Migrations of business critical services (e.g. enhanced file transfer platforms) o Upgrades, integrations and new application rollouts There is a mix of BAU and project work, with the expectation that you will grow to own and lead projects over time. What we re looking for Essential: Experience in an IT support role (typically 2 3+ years), ideally coming up through a service desk / 2nd line route and having existing experience in supporting business critical Applications that sit on a Microsoft tech stack. Solid experience supporting applications on Windows Server Hands-on SQL Server experience (querying, troubleshooting application/database issues) Exposure to the Microsoft stack, including: o Windows Server o Active Directory / Entra ID o SSO / authentication concepts Logical understanding of how infrastructure, networking and applications fit together Experience working with or around projects (e.g. assisting with migrations, upgrades, deployments) Nice to have: Experience with any of: Sage, Primavera P6, Exchequer or similar line-of-business apps Exposure to Azure (IaaS / PaaS) application hosting Who this role will suit Someone with existing application support experience but keen to progress into a senior role. A technically curious analyst who enjoys understanding how applications hang together across servers, databases, identity and networking Someone who wants a clear development path towards a more senior application support / cloud applications role How to apply Please send your CV and a short covering; Your experience supporting Windows Server and SQL Server based applications Any experience you have with AD/Entra, SSO and authentication Your notice period We review applications on a rolling basis and will be arranging initial video interviews shortly.
Big Red Recruitment Midlands Limited
Burbage, Leicestershire
Are you an Application Support Analyst with strong Microsoft stack experience, looking to take ownership of business-critical systems? We are working with a well-established UK construction and infrastructure group delivering major building and civil engineering projects nationwide. With a strong reputation for quality, safety and long-term partnerships, this organisation is investing in its technology function to support continued growth and operational excellence. This role sits within a central IT team based in their Shared Service Centre in Hinckley, supporting users and systems across the wider business. You will play a key part in the day-to-day administration, support and continuous improvement of the organisation s business applications estate. You'll: Administer and support business applications running on Microsoft technologies including Azure, Windows Server, Entra, Active Directory and SQL Server Provide 2nd/3rd line support, ensuring incidents and service requests are seen through to resolution Support the installation, configuration and rollout of new applications Monitor applications, apply updates and security patches, and manage planned changes Log and present change requests at weekly change boards Troubleshoot technical issues and communicate solutions clearly to non-technical stakeholders Work closely with internal teams and external partners on BAU and project-based work You ll ideally have experience with: Azure (IaaS, PaaS and SaaS) Windows Server, Active Directory and Entra SSO and networking fundamentals SQL Server (IaaS/PaaS environments) Application installation, configuration, upgrades and security patching Service management tools such as ServiceNow Change control and governance processes The role is based in Hinckley 1 day per week with the remainder of the week WFH. Salary: £30 000 - £35 000 Benefits: 28 days + bank holidays, private healthcare, bonus, pension, and more If this sounds like your next role, please apply as we have interview slots available. We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.
Feb 28, 2026
Full time
Are you an Application Support Analyst with strong Microsoft stack experience, looking to take ownership of business-critical systems? We are working with a well-established UK construction and infrastructure group delivering major building and civil engineering projects nationwide. With a strong reputation for quality, safety and long-term partnerships, this organisation is investing in its technology function to support continued growth and operational excellence. This role sits within a central IT team based in their Shared Service Centre in Hinckley, supporting users and systems across the wider business. You will play a key part in the day-to-day administration, support and continuous improvement of the organisation s business applications estate. You'll: Administer and support business applications running on Microsoft technologies including Azure, Windows Server, Entra, Active Directory and SQL Server Provide 2nd/3rd line support, ensuring incidents and service requests are seen through to resolution Support the installation, configuration and rollout of new applications Monitor applications, apply updates and security patches, and manage planned changes Log and present change requests at weekly change boards Troubleshoot technical issues and communicate solutions clearly to non-technical stakeholders Work closely with internal teams and external partners on BAU and project-based work You ll ideally have experience with: Azure (IaaS, PaaS and SaaS) Windows Server, Active Directory and Entra SSO and networking fundamentals SQL Server (IaaS/PaaS environments) Application installation, configuration, upgrades and security patching Service management tools such as ServiceNow Change control and governance processes The role is based in Hinckley 1 day per week with the remainder of the week WFH. Salary: £30 000 - £35 000 Benefits: 28 days + bank holidays, private healthcare, bonus, pension, and more If this sounds like your next role, please apply as we have interview slots available. We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.
IT Support Engineer Blackburn Up to £35,000 About the Role CV Screen is recruiting for a talented 2nd Line IT Support Engineer to join a well-established, nationwide organisation within the equipment and services sector. Based in Blackburn and offering a salary of £35,000 plus excellent benefits , this is a fantastic opportunity to join a growing IT team supporting a large, multi-site operation. This is an office-based role (5 days per week) with regular travel to depots across the UK sometimes including overnight stays or week-long project work, balanced by periods with minimal travel. If you re looking for a varied, hands-on role with real career progression, this could be ideal. Duties & Responsibilities Act as the key escalation point for 1st Line Support and provide advanced desktop and application support Manage and resolve helpdesk tickets in line with SLAs and KPIs Support and troubleshoot desktops, laptops, telephony, networking and server-related issues Assist with infrastructure projects, new site rollouts and system upgrades Travel to remote sites to deliver on-site support and project implementation What Experience is Required Strong 2nd line support experience across Windows 10/11 and Microsoft 365 environments Solid understanding of AD, GPO, DHCP, DNS and networking fundamentals Experience supporting multi-site environments and willingness to travel (full UK driving licence required) Salary & Benefits Salary of £35,000 Excellent benefits package Exposure to infrastructure and project work Clear progression opportunities within a growing IT function Location This role is based in Blackburn and is commutable from Preston, Burnley, Bolton, Accrington, Chorley, Bury and Manchester . Office-based, 5 days per week. How to Apply To apply, please send your CV in strict confidence to Giselle Whitton of CV Screen . Alternate Job Titles 2nd Line IT Support Engineer 2nd Line Support Analyst IT Infrastructure Support Engineer Desktop Support Engineer CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website. (url removed)
Feb 27, 2026
Full time
IT Support Engineer Blackburn Up to £35,000 About the Role CV Screen is recruiting for a talented 2nd Line IT Support Engineer to join a well-established, nationwide organisation within the equipment and services sector. Based in Blackburn and offering a salary of £35,000 plus excellent benefits , this is a fantastic opportunity to join a growing IT team supporting a large, multi-site operation. This is an office-based role (5 days per week) with regular travel to depots across the UK sometimes including overnight stays or week-long project work, balanced by periods with minimal travel. If you re looking for a varied, hands-on role with real career progression, this could be ideal. Duties & Responsibilities Act as the key escalation point for 1st Line Support and provide advanced desktop and application support Manage and resolve helpdesk tickets in line with SLAs and KPIs Support and troubleshoot desktops, laptops, telephony, networking and server-related issues Assist with infrastructure projects, new site rollouts and system upgrades Travel to remote sites to deliver on-site support and project implementation What Experience is Required Strong 2nd line support experience across Windows 10/11 and Microsoft 365 environments Solid understanding of AD, GPO, DHCP, DNS and networking fundamentals Experience supporting multi-site environments and willingness to travel (full UK driving licence required) Salary & Benefits Salary of £35,000 Excellent benefits package Exposure to infrastructure and project work Clear progression opportunities within a growing IT function Location This role is based in Blackburn and is commutable from Preston, Burnley, Bolton, Accrington, Chorley, Bury and Manchester . Office-based, 5 days per week. How to Apply To apply, please send your CV in strict confidence to Giselle Whitton of CV Screen . Alternate Job Titles 2nd Line IT Support Engineer 2nd Line Support Analyst IT Infrastructure Support Engineer Desktop Support Engineer CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website. (url removed)
We are currently recruiting for a 2nd Line Desktop Support Analyst to join a busy internal IT Support Team. Working in a fast pace environment you will trouble shoot end users for issues including hardware and software orientated issues as well as completing configuration and system management based tasks. You will manage request via the call management system solving problems remotely or at desk side as well as dealing with any daily user walkups. As well as past end user support experience you must have experience supporting Windows 11 and MacOS environments including associated end user devices and software. You will have experience also supporting M365 as well as other systems and applications. Candidates must have excellent customer service and stakeholder management skills. This role will be 5 days onsite in Central London. 6 month initial contract Day Rate £210 - £230 per day via a umbrella company Please apply today for immediate consideration
Feb 27, 2026
Contractor
We are currently recruiting for a 2nd Line Desktop Support Analyst to join a busy internal IT Support Team. Working in a fast pace environment you will trouble shoot end users for issues including hardware and software orientated issues as well as completing configuration and system management based tasks. You will manage request via the call management system solving problems remotely or at desk side as well as dealing with any daily user walkups. As well as past end user support experience you must have experience supporting Windows 11 and MacOS environments including associated end user devices and software. You will have experience also supporting M365 as well as other systems and applications. Candidates must have excellent customer service and stakeholder management skills. This role will be 5 days onsite in Central London. 6 month initial contract Day Rate £210 - £230 per day via a umbrella company Please apply today for immediate consideration
I am currently looking for a strong 2nd line IT technician/engineer/analyst to join a great MSP client of mine based in Chessington. They have a diverse portfolio of clients and need someone with great communication skills and positive attitude to assist with technical issues. They are big advocates of supporting and developing employees so a willingness to grow your skills is a must. Key Responsibilities/Duties Exceptional communication skills with a customer first mentality Provide 1st and 2nd line support to multiple MSP clients via phone, email, remote tools, and onsite visits Work within defined SLAs and ensure excellent customer satisfaction Troubleshoot issues across Apple and Microsoft environments, Microsoft 365, business applications, and network environments Configure and deploy laptops, desktops, mobile devices, and other hardware Carry out onboarding and offboarding tasks, including device setup and account administration Perform administration in Microsoft 365, Entra ID (Azure AD), Active Directory, and Intune Communicate clearly and professionally with clients, managing expectations effectively Assist with IT projects such as migrations, system upgrades, and security improvements Ideal Background Previous experience in an MSP or fast-paced IT support environment (preferred) Strong technical troubleshooting skills across Windows, Microsoft 365, and core SMB infrastructure Familiarity with RMM and PSA tools Networking knowledge (DNS, DHCP, VPN, VLANs, Wi-Fi) Knowledge of backup systems Knowledge of firewall and switch configurations Side Notes 5 days on-site in Chessington (Free parking available)
Feb 27, 2026
Full time
I am currently looking for a strong 2nd line IT technician/engineer/analyst to join a great MSP client of mine based in Chessington. They have a diverse portfolio of clients and need someone with great communication skills and positive attitude to assist with technical issues. They are big advocates of supporting and developing employees so a willingness to grow your skills is a must. Key Responsibilities/Duties Exceptional communication skills with a customer first mentality Provide 1st and 2nd line support to multiple MSP clients via phone, email, remote tools, and onsite visits Work within defined SLAs and ensure excellent customer satisfaction Troubleshoot issues across Apple and Microsoft environments, Microsoft 365, business applications, and network environments Configure and deploy laptops, desktops, mobile devices, and other hardware Carry out onboarding and offboarding tasks, including device setup and account administration Perform administration in Microsoft 365, Entra ID (Azure AD), Active Directory, and Intune Communicate clearly and professionally with clients, managing expectations effectively Assist with IT projects such as migrations, system upgrades, and security improvements Ideal Background Previous experience in an MSP or fast-paced IT support environment (preferred) Strong technical troubleshooting skills across Windows, Microsoft 365, and core SMB infrastructure Familiarity with RMM and PSA tools Networking knowledge (DNS, DHCP, VPN, VLANs, Wi-Fi) Knowledge of backup systems Knowledge of firewall and switch configurations Side Notes 5 days on-site in Chessington (Free parking available)
Java Developers - Java21 min, TDD & BDD, West Yorkshire, 12 month contract - Inside IR35 - 750 /day Major Government client has superb opportunities for outstanding Java Developers with recent experience of Java21 or later. Working within a Team of Developers, Designers and Analysts, you will be an experienced Java Developer with a solid understanding of Agile, and on a day-to-day basis you will be responsible for designing, creating and improving new and existing products, platforms and transactions across government projects. Skills/ experience: You will have recent experience with Java 21 (or later), an excellent understanding of TDD and BDD, large microservice architectures, working in an Agile environment, be willing to work in a pair programming environment, have experience in implementing APIs for internal and external use along with the skills to build up a useful, robust automated test suite to support a continuous deployment environment. Additionally you will take part in 2nd-line support of applications and platforms, including occasional support outside of office hours, working knowledge of Unix-like operating systems such as Linux and/or Mac OS X coupled with understanding of the use of Responsive Web Design. Desirable skills include working knowledge of Jackson, JAX-RS, mocking frameworks such as Mockito, and messaging platforms such as ActiveMQ or Kafka, MongoDB or other document databases, building and scaling high-traffic websites and handling large data sets and scaling their handling and storage. Hybrid role, 60% in the office per week in Leeds Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Feb 27, 2026
Contractor
Java Developers - Java21 min, TDD & BDD, West Yorkshire, 12 month contract - Inside IR35 - 750 /day Major Government client has superb opportunities for outstanding Java Developers with recent experience of Java21 or later. Working within a Team of Developers, Designers and Analysts, you will be an experienced Java Developer with a solid understanding of Agile, and on a day-to-day basis you will be responsible for designing, creating and improving new and existing products, platforms and transactions across government projects. Skills/ experience: You will have recent experience with Java 21 (or later), an excellent understanding of TDD and BDD, large microservice architectures, working in an Agile environment, be willing to work in a pair programming environment, have experience in implementing APIs for internal and external use along with the skills to build up a useful, robust automated test suite to support a continuous deployment environment. Additionally you will take part in 2nd-line support of applications and platforms, including occasional support outside of office hours, working knowledge of Unix-like operating systems such as Linux and/or Mac OS X coupled with understanding of the use of Responsive Web Design. Desirable skills include working knowledge of Jackson, JAX-RS, mocking frameworks such as Mockito, and messaging platforms such as ActiveMQ or Kafka, MongoDB or other document databases, building and scaling high-traffic websites and handling large data sets and scaling their handling and storage. Hybrid role, 60% in the office per week in Leeds Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Overview Desktop Support Engineer - 1st and 2nd Line - Kingston, Surrey - Hybrid - £45,000 Service Desk based. IT Support Engineer A highly successful and rapidly growing business based in Kingston, Surrey are looking for a personable IT Support Engineer to join their Service Desk Team. Supporting the Service Desk Manager you will provide an excellent 1st and 2nd line support service to internal IT users, clients and VIPs. This is front line, customer facing hands on technical role supporting a Windows and M365 environment. Please note - hybrid working is offered - 3 days per week in the Kingston office and 2 at home. Responsibilities Investigating, diagnosing, troubleshooting and resolving issues for office based and remote users to agreed SLAs Providing 1st and 2nd line desktop, laptop and mobile device support across a variety of systems and services including M365 Completing ad hoc project work such as device builds, IT onboarding and application deployment Qualifications Previous experience across the following technologies is essential: Windows 10 and Windows 11 Microsoft Office applications both desktop and M365 deployed: Word, Excel, Teams, Outlook, SharePoint Mobile device management (MDM) for Android and laptop estates VPN Good understanding of security best practices Good documentation skills The ideal candidate will have previous experience as a Service Desk Analyst or IT Support Engineer. You will have strong incident resolution, service request fulfilment, asset and configuration and database management skills. ITIL Foundation accreditation is a bonus. Salary and Benefits The salary on offer for this role is £35,000 - £45,000 (depending on experience) plus benefits.
Feb 27, 2026
Full time
Overview Desktop Support Engineer - 1st and 2nd Line - Kingston, Surrey - Hybrid - £45,000 Service Desk based. IT Support Engineer A highly successful and rapidly growing business based in Kingston, Surrey are looking for a personable IT Support Engineer to join their Service Desk Team. Supporting the Service Desk Manager you will provide an excellent 1st and 2nd line support service to internal IT users, clients and VIPs. This is front line, customer facing hands on technical role supporting a Windows and M365 environment. Please note - hybrid working is offered - 3 days per week in the Kingston office and 2 at home. Responsibilities Investigating, diagnosing, troubleshooting and resolving issues for office based and remote users to agreed SLAs Providing 1st and 2nd line desktop, laptop and mobile device support across a variety of systems and services including M365 Completing ad hoc project work such as device builds, IT onboarding and application deployment Qualifications Previous experience across the following technologies is essential: Windows 10 and Windows 11 Microsoft Office applications both desktop and M365 deployed: Word, Excel, Teams, Outlook, SharePoint Mobile device management (MDM) for Android and laptop estates VPN Good understanding of security best practices Good documentation skills The ideal candidate will have previous experience as a Service Desk Analyst or IT Support Engineer. You will have strong incident resolution, service request fulfilment, asset and configuration and database management skills. ITIL Foundation accreditation is a bonus. Salary and Benefits The salary on offer for this role is £35,000 - £45,000 (depending on experience) plus benefits.
Fusion People Ltd
High Heaton, Newcastle Upon Tyne
ava Developers - Java21 min, TDD & BDD, Tyne & Wear, 12 month contract - Inside IR35 - 750 /day Major Government client has superb opportunities for outstanding Java Developers with recent experience of Java21 or later. Working within a Team of Developers, Designers and Analysts, you will be an experienced Java Developer with a solid understanding of Agile, and on a day-to-day basis you will be responsible for designing, creating and improving new and existing products, platforms and transactions across government projects. Skills/ experience: You will have recent experience with Java 21 (or later), an excellent understanding of TDD and BDD, large microservice architectures, working in an Agile environment, be willing to work in a pair programming environment, have experience in implementing APIs for internal and external use along with the skills to build up a useful, robust automated test suite to support a continuous deployment environment. Additionally you will take part in 2nd-line support of applications and platforms, including occasional support outside of office hours, working knowledge of Unix-like operating systems such as Linux and/or Mac OS X coupled with understanding of the use of Responsive Web Design. Desirable skills include working knowledge of Jackson, JAX-RS, mocking frameworks such as Mockito, and messaging platforms such as ActiveMQ or Kafka, MongoDB or other document databases, building and scaling high-traffic websites and handling large data sets and scaling their handling and storage. Hybrid role, 60% in the office per week in Newcastle Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Feb 27, 2026
Contractor
ava Developers - Java21 min, TDD & BDD, Tyne & Wear, 12 month contract - Inside IR35 - 750 /day Major Government client has superb opportunities for outstanding Java Developers with recent experience of Java21 or later. Working within a Team of Developers, Designers and Analysts, you will be an experienced Java Developer with a solid understanding of Agile, and on a day-to-day basis you will be responsible for designing, creating and improving new and existing products, platforms and transactions across government projects. Skills/ experience: You will have recent experience with Java 21 (or later), an excellent understanding of TDD and BDD, large microservice architectures, working in an Agile environment, be willing to work in a pair programming environment, have experience in implementing APIs for internal and external use along with the skills to build up a useful, robust automated test suite to support a continuous deployment environment. Additionally you will take part in 2nd-line support of applications and platforms, including occasional support outside of office hours, working knowledge of Unix-like operating systems such as Linux and/or Mac OS X coupled with understanding of the use of Responsive Web Design. Desirable skills include working knowledge of Jackson, JAX-RS, mocking frameworks such as Mockito, and messaging platforms such as ActiveMQ or Kafka, MongoDB or other document databases, building and scaling high-traffic websites and handling large data sets and scaling their handling and storage. Hybrid role, 60% in the office per week in Newcastle Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Java Developers - Java21 min, TDD & BDD, North West, 12 month contract - Inside IR35 - 750 /day Major Government client has superb opportunities for outstanding Java Developers with recent experience of Java21 or later. Working within a Team of Developers, Designers and Analysts, you will be an experienced Java Developer with a solid understanding of Agile, and on a day-to-day basis you will be responsible for designing, creating and improving new and existing products, platforms and transactions across government projects. Skills/ experience: You will have recent experience with Java 21 (or later), an excellent understanding of TDD and BDD, large microservice architectures, working in an Agile environment, be willing to work in a pair programming environment, have experience in implementing APIs for internal and external use along with the skills to build up a useful, robust automated test suite to support a continuous deployment environment. Additionally you will take part in 2nd-line support of applications and platforms, including occasional support outside of office hours, working knowledge of Unix-like operating systems such as Linux and/or Mac OS X coupled with understanding of the use of Responsive Web Design. Desirable skills include working knowledge of Jackson, JAX-RS, mocking frameworks such as Mockito, and messaging platforms such as ActiveMQ or Kafka, MongoDB or other document databases, building and scaling high-traffic websites and handling large data sets and scaling their handling and storage. Hybrid role, 60% in the office per week in Manchester Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Feb 27, 2026
Contractor
Java Developers - Java21 min, TDD & BDD, North West, 12 month contract - Inside IR35 - 750 /day Major Government client has superb opportunities for outstanding Java Developers with recent experience of Java21 or later. Working within a Team of Developers, Designers and Analysts, you will be an experienced Java Developer with a solid understanding of Agile, and on a day-to-day basis you will be responsible for designing, creating and improving new and existing products, platforms and transactions across government projects. Skills/ experience: You will have recent experience with Java 21 (or later), an excellent understanding of TDD and BDD, large microservice architectures, working in an Agile environment, be willing to work in a pair programming environment, have experience in implementing APIs for internal and external use along with the skills to build up a useful, robust automated test suite to support a continuous deployment environment. Additionally you will take part in 2nd-line support of applications and platforms, including occasional support outside of office hours, working knowledge of Unix-like operating systems such as Linux and/or Mac OS X coupled with understanding of the use of Responsive Web Design. Desirable skills include working knowledge of Jackson, JAX-RS, mocking frameworks such as Mockito, and messaging platforms such as ActiveMQ or Kafka, MongoDB or other document databases, building and scaling high-traffic websites and handling large data sets and scaling their handling and storage. Hybrid role, 60% in the office per week in Manchester Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
eDiscovery Senior Technical Project Manager London/hybrid (but remote from UK could be considered for an exceptional person) The Firm: Highly reputable international Legal Practice undergoing expansion in the eDiscovery Practice. The Role: Provide the eDiscovery team with technical, strategic and practical know how on eDiscovery services. Successfully deliver and assist others in the delivery of eDiscovery projects. Assist with the management of the eDiscovery team The Individual: Have proven experience of successfully supporting projects with all aspects of eDiscovery processes. Experience of using eDiscovery products such as Relativity, Reveal, Disco, Axcelerate, Nuix, and also know or happy to learn Sharedo or Opus2. You will be very technically adept and if not a Relativity Master be well on your way with an understanding across the tool and other tools (mentioned above). Delivery: Accountable for ensuring quality control process is adhered to in delivery of all services Ensure your Manager is made aware of all tasks, projects and the approach to delivery is discussed and confirmed with them Create recommendations, project plans, cost estimates, procedures and specifications, ensuring quotes are provided and instructions are agreed in writing Data processing of material received in various formats including native and load file mapping and ingestion, as well as exception handling Setup and customisation of Relativity , running searches and culling data, creating review batches, customising coding templates, creating user roles and related permission settings Carry out native and load file productions according to specifications Resolve 1st line support queries and work with our 2nd & 3rd line support to ensure technical issues are resolved Be a reference point for service issues, escalating any complaints from the Practice immediately to the team Manager and working with the Manager to address these Ensure defensible processes and data security procedures are adhered to at all times Administration of software and hardware used by the eDiscovery team Responsible for the successful end-to-end delivery of eDiscovery projects, including processing data, creating productions for disclosure/investigation, leveraging TAR functionality, Early Case Assessment tools. Also GenAI solutions, eBundling and case management solutions Keep up to date with developments by attending seminars and presentations on relevant services and technology, ensuring knowledge is shared and training is provided to all team members About Brimstone Consulting: We specialise in finding highly qualified staff in the following areas: E-Discovery and Digital Forensics; Payments; Fraud - (AML/CTF, Investigation, CFE s etc.); Risk - (Credit, Regulatory, Liquidity, Market, Analysts-SAS, SPSS etc.); Compliance/Corporate Governance ; IT - (full SDLC- BA s PM s , Architects, Developers etc.); Big Data and Data Analytics - (MI/BI/CI); InfoSec and Cyber Crime; Audit; Accountancy and Finance Brimstone Consulting acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. Brimstone Consulting is an equal opportunities employer. Due to time constraints we can only reply to applicants that match our clients specifications. Our Data Protection number: ZA(phone number removed)
Feb 22, 2026
Full time
eDiscovery Senior Technical Project Manager London/hybrid (but remote from UK could be considered for an exceptional person) The Firm: Highly reputable international Legal Practice undergoing expansion in the eDiscovery Practice. The Role: Provide the eDiscovery team with technical, strategic and practical know how on eDiscovery services. Successfully deliver and assist others in the delivery of eDiscovery projects. Assist with the management of the eDiscovery team The Individual: Have proven experience of successfully supporting projects with all aspects of eDiscovery processes. Experience of using eDiscovery products such as Relativity, Reveal, Disco, Axcelerate, Nuix, and also know or happy to learn Sharedo or Opus2. You will be very technically adept and if not a Relativity Master be well on your way with an understanding across the tool and other tools (mentioned above). Delivery: Accountable for ensuring quality control process is adhered to in delivery of all services Ensure your Manager is made aware of all tasks, projects and the approach to delivery is discussed and confirmed with them Create recommendations, project plans, cost estimates, procedures and specifications, ensuring quotes are provided and instructions are agreed in writing Data processing of material received in various formats including native and load file mapping and ingestion, as well as exception handling Setup and customisation of Relativity , running searches and culling data, creating review batches, customising coding templates, creating user roles and related permission settings Carry out native and load file productions according to specifications Resolve 1st line support queries and work with our 2nd & 3rd line support to ensure technical issues are resolved Be a reference point for service issues, escalating any complaints from the Practice immediately to the team Manager and working with the Manager to address these Ensure defensible processes and data security procedures are adhered to at all times Administration of software and hardware used by the eDiscovery team Responsible for the successful end-to-end delivery of eDiscovery projects, including processing data, creating productions for disclosure/investigation, leveraging TAR functionality, Early Case Assessment tools. Also GenAI solutions, eBundling and case management solutions Keep up to date with developments by attending seminars and presentations on relevant services and technology, ensuring knowledge is shared and training is provided to all team members About Brimstone Consulting: We specialise in finding highly qualified staff in the following areas: E-Discovery and Digital Forensics; Payments; Fraud - (AML/CTF, Investigation, CFE s etc.); Risk - (Credit, Regulatory, Liquidity, Market, Analysts-SAS, SPSS etc.); Compliance/Corporate Governance ; IT - (full SDLC- BA s PM s , Architects, Developers etc.); Big Data and Data Analytics - (MI/BI/CI); InfoSec and Cyber Crime; Audit; Accountancy and Finance Brimstone Consulting acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. Brimstone Consulting is an equal opportunities employer. Due to time constraints we can only reply to applicants that match our clients specifications. Our Data Protection number: ZA(phone number removed)
Data Science Manager - Telematics page is loaded Data Science Manager - Telematicslocations: Bexhill / Hybrid: Leicester / Hybrid: London / Hybridtime type: Full timeposted on: Posted Todayjob requisition id: Job Title: Data Science Manager - Telematics Location: Bexhill/Leicester/London - Hybrid Welcome to Hastings Direct We're a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We've made huge investments in our pricing and data capabilities over the past few years, along with nurturing our 4Cs culture.We provide insurance for over four million customers, but we know there's even bigger opportunity out there - our Pricing, Data and Analytics community value curiosity, collaboration and constructive challenge.We are always looking for new ideas and diverse perspectives to question established thinking and drive meaningful change. Great pricing is built on trust, innovation and precision, so our aim is to ensure customers receive a fair and accurate price based on their individual risk, supporting fair outcomes, while delivering sustainable and profitable growth for our company.Pricing is more than just a number - it's a strategic capability. At the heart of Hastings is deep risk insight - continually improving how we assess, segment and price risk through data and analytics. The Role: Leading on our Telematics algorithm, enchaining its value for our customers (and in turn our business) by using the raw data to influence our pricing Hands on development supported by a small team that is only limited by the imagination of the individual in this role You'll be using the Telematics data set to manage our spread of risk and help to reduce prices for our customers based on their driving data as a opposed to traditional datasets Work with internal and external stakeholder to get the data you need and influence how that data might be presented to our customers Grounding all data and pricing decisions / practices in clear documented principles, as well as managing and developing processes that reduce the likelihood of errors occurring always with the customer in mind Ensure the customer is always delivered with a price that is fair, justifiable and in-line with our governance and processes Desire to continue learning new modelling techniques / finding new data sources to ensure we stay ahead of our competitors Managing and motivating a team of analysts to achieve the above outcomes What we are looking for: Strong Analysis and coding experience. Python preferred, but if experience is with other Comfortable working with and analysing numerical/statistical data Thirst for making change / Inquisitive, curious nature Collaborates well with colleagues from own team and other teams General insurance background/knowledge preferable Good communication skills, written and verbal Interview Process: Recruiter screening call1st Round - Intro call with Hiring manager2nd Round - Case study round What we will give you: Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.As a Disability Confident employer, we're committed to ensuring our recruitment processes are fully inclusive - what this means to you is if you're applying for a job with us, you'll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website Benefits: in addition to a competitive salary and £5k car allowance you will also receive Flexible working - we champion a flexible hybrid working approach - please speak to your recruiter to discuss in more detail Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus Physical wellbeing - as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen Financial wellbeing - as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes - discounts, cashback, free independent mortgage advice and free access to financial wellbeing support Mental wellbeing programme - we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs There's more! - 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more .Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.At Hastings Direct, we're committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.Job posting end date:and check out the what we offer tab to learn more.Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 4 million customers in the UK, employing over 4,600 colleagues. Our vision - to be the best and biggest digital insurance provider in the market.It's our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company and community. It's a dynamic, flexible, fun and constantly changing environment. You'll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have fun along the way.
Feb 18, 2026
Full time
Data Science Manager - Telematics page is loaded Data Science Manager - Telematicslocations: Bexhill / Hybrid: Leicester / Hybrid: London / Hybridtime type: Full timeposted on: Posted Todayjob requisition id: Job Title: Data Science Manager - Telematics Location: Bexhill/Leicester/London - Hybrid Welcome to Hastings Direct We're a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We've made huge investments in our pricing and data capabilities over the past few years, along with nurturing our 4Cs culture.We provide insurance for over four million customers, but we know there's even bigger opportunity out there - our Pricing, Data and Analytics community value curiosity, collaboration and constructive challenge.We are always looking for new ideas and diverse perspectives to question established thinking and drive meaningful change. Great pricing is built on trust, innovation and precision, so our aim is to ensure customers receive a fair and accurate price based on their individual risk, supporting fair outcomes, while delivering sustainable and profitable growth for our company.Pricing is more than just a number - it's a strategic capability. At the heart of Hastings is deep risk insight - continually improving how we assess, segment and price risk through data and analytics. The Role: Leading on our Telematics algorithm, enchaining its value for our customers (and in turn our business) by using the raw data to influence our pricing Hands on development supported by a small team that is only limited by the imagination of the individual in this role You'll be using the Telematics data set to manage our spread of risk and help to reduce prices for our customers based on their driving data as a opposed to traditional datasets Work with internal and external stakeholder to get the data you need and influence how that data might be presented to our customers Grounding all data and pricing decisions / practices in clear documented principles, as well as managing and developing processes that reduce the likelihood of errors occurring always with the customer in mind Ensure the customer is always delivered with a price that is fair, justifiable and in-line with our governance and processes Desire to continue learning new modelling techniques / finding new data sources to ensure we stay ahead of our competitors Managing and motivating a team of analysts to achieve the above outcomes What we are looking for: Strong Analysis and coding experience. Python preferred, but if experience is with other Comfortable working with and analysing numerical/statistical data Thirst for making change / Inquisitive, curious nature Collaborates well with colleagues from own team and other teams General insurance background/knowledge preferable Good communication skills, written and verbal Interview Process: Recruiter screening call1st Round - Intro call with Hiring manager2nd Round - Case study round What we will give you: Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.As a Disability Confident employer, we're committed to ensuring our recruitment processes are fully inclusive - what this means to you is if you're applying for a job with us, you'll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website Benefits: in addition to a competitive salary and £5k car allowance you will also receive Flexible working - we champion a flexible hybrid working approach - please speak to your recruiter to discuss in more detail Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus Physical wellbeing - as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen Financial wellbeing - as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes - discounts, cashback, free independent mortgage advice and free access to financial wellbeing support Mental wellbeing programme - we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs There's more! - 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more .Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.At Hastings Direct, we're committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.Job posting end date:and check out the what we offer tab to learn more.Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 4 million customers in the UK, employing over 4,600 colleagues. Our vision - to be the best and biggest digital insurance provider in the market.It's our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company and community. It's a dynamic, flexible, fun and constantly changing environment. You'll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have fun along the way.
