Are you an ambitious Financial Services professional seeking the opportunity to further your career within an award winning firm? Do you want to provide innovative solutions to HNW clients? Are you looking to work with like minded professionals and benefit from an established portfolio of clients? If the answer is yes, we would like to hear from you Are you looking for an environment where you can provide a bespoke service to your clients whilst benefitting from wide ranging technical, administrative and development support? In order to achieve their aims and to continue their development, our client who is one of the most successful IFA firms in the area, is looking to attract a positive and proactive Financial Planner who will benefit from a professional environment with dedicated support incorporating administration, technical, compliance, marketing and investment management. Your role will be to manage an established portfolio of clients, providing holistic wealth management services and developing solutions to ensure financial growth and security. You will also benefit from an established arrangement with a professional practice who introduce further clients who require specialist advice. You will work closely with other Advisors, benefitting from knowledge and expertise in order to provide suitable solutions for your clients. Enquiries and applications are invited from Financial Planners who can demonstrate strong technical and business acumen and have the ability to deliver holistic advice to HNW clients. You will be progressing toward or have achieved Chartered Status and be able to demonstrate broad technical knowledge and understanding of industry developments. You will be a skilled client manager and be able to develop and maintain internal and external relationships. This is an excellent opportunity for a well-established Financial Services professional who is seeking an extremely professional and secure firm. Financial Services, Financial Planning, Wealth Management, IFA, Financial Advice, Professional Practice, Investments, Pensions. By applying for this role, you agree that we will hold and process your details in line with our Privacy Policy. Our Privacy Policy and information about how we use data can be found on our website
May 11, 2026
Full time
Are you an ambitious Financial Services professional seeking the opportunity to further your career within an award winning firm? Do you want to provide innovative solutions to HNW clients? Are you looking to work with like minded professionals and benefit from an established portfolio of clients? If the answer is yes, we would like to hear from you Are you looking for an environment where you can provide a bespoke service to your clients whilst benefitting from wide ranging technical, administrative and development support? In order to achieve their aims and to continue their development, our client who is one of the most successful IFA firms in the area, is looking to attract a positive and proactive Financial Planner who will benefit from a professional environment with dedicated support incorporating administration, technical, compliance, marketing and investment management. Your role will be to manage an established portfolio of clients, providing holistic wealth management services and developing solutions to ensure financial growth and security. You will also benefit from an established arrangement with a professional practice who introduce further clients who require specialist advice. You will work closely with other Advisors, benefitting from knowledge and expertise in order to provide suitable solutions for your clients. Enquiries and applications are invited from Financial Planners who can demonstrate strong technical and business acumen and have the ability to deliver holistic advice to HNW clients. You will be progressing toward or have achieved Chartered Status and be able to demonstrate broad technical knowledge and understanding of industry developments. You will be a skilled client manager and be able to develop and maintain internal and external relationships. This is an excellent opportunity for a well-established Financial Services professional who is seeking an extremely professional and secure firm. Financial Services, Financial Planning, Wealth Management, IFA, Financial Advice, Professional Practice, Investments, Pensions. By applying for this role, you agree that we will hold and process your details in line with our Privacy Policy. Our Privacy Policy and information about how we use data can be found on our website
Prospectus are delighted to be working with our client in their recruitment for a Finance Manager. The organisation is a UK charity that works directly with, and for unpaid carers, providing personalised information, advice and tailored support making it easier for those caring for someone else to continue living their lives to the fullest. This Finance Manager role is available on a 12-month fixed term contract and full-time basis. The salary on offer for this role is £45,000 per annum. There is hybrid working arrangements for this role, where there would be an expectation the person would attend the Strood office in Kent, 1-2 days a week. The Finance Manager will be responsible for the day to day management of the charity s finance function, ensuring robust financial controls, high quality reporting, and strong support to service delivery teams. You will play a key role in cost control, income reporting, contract financial management, and supporting operational managers to understand and manage their budgets effectively. You will combine strong technical accounting skills with commercial awareness and a collaborative, service focused approach. To be successful in this role, you will be a qualified accountant (ACA, ACCA, CIMA) with post qualification experience gained ideally in a similar position. You will have experience preparing management accounts, managing budgets, and ability to use finance systems and Microsoft Excel. You will have a strong understanding of restricted funding and contract based income. You will have experience in line management and supporting the work of others. You will have the ability to communicate financial information clearly to non financial colleagues. Desirably, you will have experience working with UK charities and knowledge of Charity SORP. You will have familiarity with local authority or public sector contracts. You will have experience in finance system implementation or process redesign. You will have experience overseeing or supporting payroll processes. To apply, please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon. At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact George Cook at Prospectus.
May 11, 2026
Full time
Prospectus are delighted to be working with our client in their recruitment for a Finance Manager. The organisation is a UK charity that works directly with, and for unpaid carers, providing personalised information, advice and tailored support making it easier for those caring for someone else to continue living their lives to the fullest. This Finance Manager role is available on a 12-month fixed term contract and full-time basis. The salary on offer for this role is £45,000 per annum. There is hybrid working arrangements for this role, where there would be an expectation the person would attend the Strood office in Kent, 1-2 days a week. The Finance Manager will be responsible for the day to day management of the charity s finance function, ensuring robust financial controls, high quality reporting, and strong support to service delivery teams. You will play a key role in cost control, income reporting, contract financial management, and supporting operational managers to understand and manage their budgets effectively. You will combine strong technical accounting skills with commercial awareness and a collaborative, service focused approach. To be successful in this role, you will be a qualified accountant (ACA, ACCA, CIMA) with post qualification experience gained ideally in a similar position. You will have experience preparing management accounts, managing budgets, and ability to use finance systems and Microsoft Excel. You will have a strong understanding of restricted funding and contract based income. You will have experience in line management and supporting the work of others. You will have the ability to communicate financial information clearly to non financial colleagues. Desirably, you will have experience working with UK charities and knowledge of Charity SORP. You will have familiarity with local authority or public sector contracts. You will have experience in finance system implementation or process redesign. You will have experience overseeing or supporting payroll processes. To apply, please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon. At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact George Cook at Prospectus.
Job Description Job Title: Finance and Operations Manager for the Sisters of Our Lady of the Missions (RNDM) Accountable to: Province Leadership Team and Trustees of the Charity Hours of Work: 32 hours per week (worked over 4 days) Remuneration: £56,216 (based on full-time rate of £65,000) Base: Harrow Wealdstone, North London and home working Please email for application form Role Summary: The Finance and Operations Manager is responsible for safeguarding the financial affairs of the province, under the direction of the province leader and her Team, according to congregation policy. Directives 86 . The postholder will, on behalf of the Provincial, be responsible for governance, operational management. planning, risk management, staff management and administration of the Charity's resources. They will work closely with other key staff including the Care Manager, Finance Officer/Bookkeeper, HR Advisor and external professionals. Key Responsibilities: 1. Strategic Planning and Leadership Directly contribute to and lead aspects of the Province's strategic planning process to ensure the aims of the Province and hence the Charity are achieved and maintained. Represent the Charity with external organisations as and when required. Advise on any significant financial, governance and risk issues, making recommendations as appropriate. Provide clear and succinct papers to the Provincial and Team to advise on and improve operational management. Maintain professional relationships and meet regularly with the Charity's investment managers, bankers, auditors and other stakeholders Regularly review the investment portfolio and policy, and in conjunction with the investment managers, advise on changes to growth and income projections and their implications 2. Management of Financial processes and controls Review the established financial framework identifying any areas of risk Make recommendations to improve financial systems and controls to guide the Charity's financial decision-making. Manage the internal control system for the Provincial Fund and Communities by applying the systems and procedures stated in the current version of the Accounting and Procedures Manual putting forward any suggested amendments to those procedures for approval by the trustees. Oversee all accounts held by the Congregation including the Solidarity Mission Fund. Be responsible for the accounting procedures and key internal controls at Community and Provincial Fund level, to be able to assure the Provincial that the Charity's financial integrity is sound. Ensure all information is being recorded onto the Sage accounting system and that regular routine reports are provided by the finance officer Ensure that payroll information is recorded and processed accurately Liaising with the Senior Management Team and other budget holders, prepare and present the Charity's draft annual budget for discussion and approval by the Trustees Prepare quarterly management accounts for the Provincial Fund (to include a full reconciliation of investments to investment manager reports) and present these to the trustees together with a commentary and comparison to budget. Prepare the year end statutory accounts, liaise with the auditors over the annual audit thereof. Ensure the annual accounts, annual returns and other necessary filings are submitted to the Charity Commission as appropriate. Ensure all payments to HMRC and Pension providers are made in a timely way As required act as a signatory on community and Province bank accounts in a manner consistent with the Scheme of Delegation and bank mandates. Process, and authorise payments, including on-line banking and sign cheques as required for Community and Province level in accordance with the agreed Scheme of Delegation and bank mandates. Support Community Bursars and Finance Officer in Sturry. 3. Management and Employment of Staff in Harrow Wealdstone and on the Sturry site With the support of the Local Leader, legal and Human Resources Advisors, systematically review employment policies and recruitment procedures ensuring they are appropriate and meet current legislation and best practice. Review the current secretariat structure and make proposals to ensure that the support requirements and services needed by the Provincial and Trustees are met. As Required, to take minutes of key meetings and/or to organise this to be carried out by members of the secretariat. Visit the site in Sturry on a regular basis and work with the Care Manager on any issues that have financial and operational implications Liaise with the Care Manager regarding the Home's financial requirements and budget as necessary. Attend senior management team meetings Liaise with legal and Human Resources Advisor on employment and operational matters as necessary Manage the IT contract and make costed proposals for improvements and updating. Ensure the Provincial is fully informed and consulted on any operational changes to working arrangements to ensure the needs of the sisters remains the priority To provide advice and make proposals on finance matters including annual staff pay reviews making written proposals to the Trustees. Liaise directly with the Care Manager and Finance officer in the care home in Sturry and include them in budgetary planning. Liaise with Archivist as required on the Sturry site Consider and make proposals for new and updated finance and other technology and systems to improve services. 4. Management of Property Support the Provincial to establish and develop their community property maintenance plans. Liaise with Insurance providers to ensure cover provided is adequate and proportionate to risk Liaise with external contractors' property maintenance providers, appointed by the Trustees, to ensure work is to a good standard and that value for money is being achieved. Regularly review the contracts with external property maintenance providers. Share health and safety information with the Provincial and Leadership Team. 5. Safeguarding Manage the Safeguarding lead and ensure regular reports are provided Ensure safe recruitment processes are in place and that DBS checks and training are carried out and documented for all staff and sisters Work within the agreed safeguarding policy and action plan. Attend training as required 6. General (a) Undertake continuous professional development and training to ensure knowledge is kept up-to-date. (b) Ensure accountancy registration is maintained and practice is updated Person Specification for Finance and Operations Manager for The Congregation of Sisters of Our Lady of the Missions CIO A qualified accountant, ACCA, CIMA or equivalent with at least 5 years' experience of working at a senior management level. Experience of strategic planning and risk management. Knowledge of Investments & investment accounting. Understanding of regulatory compliance and the requirements of the Charity Commission. Experience of working with Auditors and Investment Partners. Ability to work under own initiative to broad agreed guidelines. Excellent communication skills and the ability to work across all levels of the organisation. Excellent organisational and time management skills with the ability to manage a heavy workload and deal with competing priorities. Strong communication skills with senior managers, trustees and staff. Confident practitioner who is able to contribute ideas and bring their experience to the benefit of the Charity. Flexible and adaptable approach to working hours and job requirements. Ability to present information and to explain financial processes and systems to non-finance colleagues. High level of proficiency with accounting software, such as Sage and lastly, Excellent IT skills. Demonstrates commitment to the Charity's mission.
May 11, 2026
Full time
Job Description Job Title: Finance and Operations Manager for the Sisters of Our Lady of the Missions (RNDM) Accountable to: Province Leadership Team and Trustees of the Charity Hours of Work: 32 hours per week (worked over 4 days) Remuneration: £56,216 (based on full-time rate of £65,000) Base: Harrow Wealdstone, North London and home working Please email for application form Role Summary: The Finance and Operations Manager is responsible for safeguarding the financial affairs of the province, under the direction of the province leader and her Team, according to congregation policy. Directives 86 . The postholder will, on behalf of the Provincial, be responsible for governance, operational management. planning, risk management, staff management and administration of the Charity's resources. They will work closely with other key staff including the Care Manager, Finance Officer/Bookkeeper, HR Advisor and external professionals. Key Responsibilities: 1. Strategic Planning and Leadership Directly contribute to and lead aspects of the Province's strategic planning process to ensure the aims of the Province and hence the Charity are achieved and maintained. Represent the Charity with external organisations as and when required. Advise on any significant financial, governance and risk issues, making recommendations as appropriate. Provide clear and succinct papers to the Provincial and Team to advise on and improve operational management. Maintain professional relationships and meet regularly with the Charity's investment managers, bankers, auditors and other stakeholders Regularly review the investment portfolio and policy, and in conjunction with the investment managers, advise on changes to growth and income projections and their implications 2. Management of Financial processes and controls Review the established financial framework identifying any areas of risk Make recommendations to improve financial systems and controls to guide the Charity's financial decision-making. Manage the internal control system for the Provincial Fund and Communities by applying the systems and procedures stated in the current version of the Accounting and Procedures Manual putting forward any suggested amendments to those procedures for approval by the trustees. Oversee all accounts held by the Congregation including the Solidarity Mission Fund. Be responsible for the accounting procedures and key internal controls at Community and Provincial Fund level, to be able to assure the Provincial that the Charity's financial integrity is sound. Ensure all information is being recorded onto the Sage accounting system and that regular routine reports are provided by the finance officer Ensure that payroll information is recorded and processed accurately Liaising with the Senior Management Team and other budget holders, prepare and present the Charity's draft annual budget for discussion and approval by the Trustees Prepare quarterly management accounts for the Provincial Fund (to include a full reconciliation of investments to investment manager reports) and present these to the trustees together with a commentary and comparison to budget. Prepare the year end statutory accounts, liaise with the auditors over the annual audit thereof. Ensure the annual accounts, annual returns and other necessary filings are submitted to the Charity Commission as appropriate. Ensure all payments to HMRC and Pension providers are made in a timely way As required act as a signatory on community and Province bank accounts in a manner consistent with the Scheme of Delegation and bank mandates. Process, and authorise payments, including on-line banking and sign cheques as required for Community and Province level in accordance with the agreed Scheme of Delegation and bank mandates. Support Community Bursars and Finance Officer in Sturry. 3. Management and Employment of Staff in Harrow Wealdstone and on the Sturry site With the support of the Local Leader, legal and Human Resources Advisors, systematically review employment policies and recruitment procedures ensuring they are appropriate and meet current legislation and best practice. Review the current secretariat structure and make proposals to ensure that the support requirements and services needed by the Provincial and Trustees are met. As Required, to take minutes of key meetings and/or to organise this to be carried out by members of the secretariat. Visit the site in Sturry on a regular basis and work with the Care Manager on any issues that have financial and operational implications Liaise with the Care Manager regarding the Home's financial requirements and budget as necessary. Attend senior management team meetings Liaise with legal and Human Resources Advisor on employment and operational matters as necessary Manage the IT contract and make costed proposals for improvements and updating. Ensure the Provincial is fully informed and consulted on any operational changes to working arrangements to ensure the needs of the sisters remains the priority To provide advice and make proposals on finance matters including annual staff pay reviews making written proposals to the Trustees. Liaise directly with the Care Manager and Finance officer in the care home in Sturry and include them in budgetary planning. Liaise with Archivist as required on the Sturry site Consider and make proposals for new and updated finance and other technology and systems to improve services. 4. Management of Property Support the Provincial to establish and develop their community property maintenance plans. Liaise with Insurance providers to ensure cover provided is adequate and proportionate to risk Liaise with external contractors' property maintenance providers, appointed by the Trustees, to ensure work is to a good standard and that value for money is being achieved. Regularly review the contracts with external property maintenance providers. Share health and safety information with the Provincial and Leadership Team. 5. Safeguarding Manage the Safeguarding lead and ensure regular reports are provided Ensure safe recruitment processes are in place and that DBS checks and training are carried out and documented for all staff and sisters Work within the agreed safeguarding policy and action plan. Attend training as required 6. General (a) Undertake continuous professional development and training to ensure knowledge is kept up-to-date. (b) Ensure accountancy registration is maintained and practice is updated Person Specification for Finance and Operations Manager for The Congregation of Sisters of Our Lady of the Missions CIO A qualified accountant, ACCA, CIMA or equivalent with at least 5 years' experience of working at a senior management level. Experience of strategic planning and risk management. Knowledge of Investments & investment accounting. Understanding of regulatory compliance and the requirements of the Charity Commission. Experience of working with Auditors and Investment Partners. Ability to work under own initiative to broad agreed guidelines. Excellent communication skills and the ability to work across all levels of the organisation. Excellent organisational and time management skills with the ability to manage a heavy workload and deal with competing priorities. Strong communication skills with senior managers, trustees and staff. Confident practitioner who is able to contribute ideas and bring their experience to the benefit of the Charity. Flexible and adaptable approach to working hours and job requirements. Ability to present information and to explain financial processes and systems to non-finance colleagues. High level of proficiency with accounting software, such as Sage and lastly, Excellent IT skills. Demonstrates commitment to the Charity's mission.
Magic Bus is seeking a Global Senior Finance Manager to lead financial management across each of its Magic Bus Global, UK and Singapore entities ( three Magic Bus entities ). This is a senior, high-impact role, critical to supporting the organisation s next phase of growth and strengthening its global finance function. Based in the UK and reporting to the Magic Bus UK Board and Executive Director (with alignment to Magic Bus Global and Singapore leadership), the role operates within an international development NGO environment. It combines hands-on financial management with strategic oversight, ensuring strong governance, compliance, and financial insight across multiple geographies. The postholder will oversee end-to-end finance operations, manage outsourced providers (audit, payroll) and play a key role in driving financial sustainability and performance. In addition, and when the opportunity arises, the postholder will support the fundraising initiatives of Magic Bus UK and any other Magic Bus entities as appropriate. Key Responsibilities Financial Leadership: - Lead financial management across each of Magic Bus s Global, UK and Singapore entities, ensuring consistency, transparency and strong internal controls. - Act as the primary finance lead to the Magic Bus UK Board and Executive Director. - Strengthen financial policies and processes across all three Magic Bus entities. - Ensure compliance with UK charity regulations and Companies Act 2006 (as appropriate) and all relevant international requirements. - Oversee relationships with external providers (auditors, payroll, finance partners). - Maintain a robust financial control environment. Financial Planning, Budgeting and Forecasting: - Lead the annual budgeting process across three Magic Bus entities, incorporating input from country teams and the Boards. - Develop high-quality financial forecasts, scenario modelling, and long-term financial planning. - Provide clear insight into financial sustainability, funding gaps, and reserves strategy. - Monitor performance against budget and support timely corrective actions, as required. Management Reporting and Performance: - Oversee the production of accurate and timely monthly management accounts across all three Magic Bus entities. - Deliver clear variance analysis and actionable insights to support decision- making. - Standardise and improve reporting processes across geographies. - Present financial performance to the Board and senior stakeholders. Financial Accounting: - Ensure robust month-end and year-end close processes across entities. - Maintain oversight of key accounting areas. - Lead the annual audit process and statutory reporting requirements. - Oversee submissions to the Charity Commission, Companies House, and relevant international bodies. - Support fundraising and operations with donor requirements, including restricted funding and grant reporting. Cash Flow, Treasury and Risk Management: - Oversee cash flow across entities, ensuring adequate liquidity at all times. - Monitor and optimise reserves in line with organisational policies. - Oversee payment processes and financial controls. - Identify financial and operational risks and implement mitigation strategies. Strategic Finance and Business Partnering: - Act as a strategic finance partner to country leads and global leadership. - Provide financial insight to support growth, expansion and funding strategies. - Strengthen financial literacy and capability across non-finance teams. - Drive continuous improvement in systems, processes and data quality. Candidate Profile Qualifications and Experience: - Fully qualified accountant (ACA/CIMA/ACCA/CIPFA). - Significant experience in a senior finance role, with end-to-end ownership of finance operations. - Strong experience in international development, NGO or grant-funded environments. - Experience working across multiple countries and/or legal entities. - Experience reporting to Boards and senior leadership. - Proven experience managing audits and external stakeholders. Technical Skills: - Strong financial accounting, controls, and compliance expertise. - Experience with multi-entity consolidation and reporting. - Advanced budgeting, forecasting and financial modelling skills. Strong understanding of: - Restricted funding and donor compliance. - Grant reporting and funder requirements. - Cash flow and reserves management. - Experience with finance systems (e.g. Xero) and advanced Excel and Power Point. Leadership and Personal Attributes: - Strong stakeholder management and communication skills. - Ability to translate complex financial information for non-finance audiences. - High level of integrity, accountability and sound judgement. - Comfortable operating in a complex, evolving, international environment. - Proactive, collaborative and solutions-oriented. - Strong attention to detail with a strategic mindset. Desirable: - Experience managing outsourced finance functions or shared service models. - Strong knowledge of UK charity compliance and governance. - Exposure to US, Singapore, or other international reporting environments. - Experience in scaling organisations or strengthening finance functions. - Passion for international development and social impact. Why Join Magic Bus UK This is a unique opportunity to join our organisation at a pivotal moment of growth, where you can shape strategy and contribute directly to life-changing impact for young people in India. We are committed to creating a supportive and inclusive working environment. Our offer includes: - 25 days annual leave plus bank holidays (33 days total), pro-rated for part-time staff. - Flexible and hybrid working arrangements. - Private health insurance. - Employer pension contribution. - Training and professional development opportunities. - Death in service benefit. - A collaborative, mission-driven team culture. Diversity and Inclusion: Magic Bus UK and other entities are committed to building a diverse, inclusive and equitable organisation where everyone feels valued, respected, and able to contribute fully. We welcome applications from people of all backgrounds, including all gender identities, ages, sexual orientations, ethnicities, nationalities, and religious beliefs (or none). We particularly encourage applications from individuals and communities that are underrepresented in the charity sector. We recognise that talent and potential are not always reflected in traditional career paths. If you feel you meet most of the criteria but not every requirement, we would still strongly encourage you to apply. We are committed to making our recruitment process accessible and inclusive. If you require any adjustments at any stage, please let us know; we will be happy to support you. At Magic Bus UK, we believe that diversity of perspectives strengthens our work and helps us better serve the young people and communities we support.
May 11, 2026
Full time
Magic Bus is seeking a Global Senior Finance Manager to lead financial management across each of its Magic Bus Global, UK and Singapore entities ( three Magic Bus entities ). This is a senior, high-impact role, critical to supporting the organisation s next phase of growth and strengthening its global finance function. Based in the UK and reporting to the Magic Bus UK Board and Executive Director (with alignment to Magic Bus Global and Singapore leadership), the role operates within an international development NGO environment. It combines hands-on financial management with strategic oversight, ensuring strong governance, compliance, and financial insight across multiple geographies. The postholder will oversee end-to-end finance operations, manage outsourced providers (audit, payroll) and play a key role in driving financial sustainability and performance. In addition, and when the opportunity arises, the postholder will support the fundraising initiatives of Magic Bus UK and any other Magic Bus entities as appropriate. Key Responsibilities Financial Leadership: - Lead financial management across each of Magic Bus s Global, UK and Singapore entities, ensuring consistency, transparency and strong internal controls. - Act as the primary finance lead to the Magic Bus UK Board and Executive Director. - Strengthen financial policies and processes across all three Magic Bus entities. - Ensure compliance with UK charity regulations and Companies Act 2006 (as appropriate) and all relevant international requirements. - Oversee relationships with external providers (auditors, payroll, finance partners). - Maintain a robust financial control environment. Financial Planning, Budgeting and Forecasting: - Lead the annual budgeting process across three Magic Bus entities, incorporating input from country teams and the Boards. - Develop high-quality financial forecasts, scenario modelling, and long-term financial planning. - Provide clear insight into financial sustainability, funding gaps, and reserves strategy. - Monitor performance against budget and support timely corrective actions, as required. Management Reporting and Performance: - Oversee the production of accurate and timely monthly management accounts across all three Magic Bus entities. - Deliver clear variance analysis and actionable insights to support decision- making. - Standardise and improve reporting processes across geographies. - Present financial performance to the Board and senior stakeholders. Financial Accounting: - Ensure robust month-end and year-end close processes across entities. - Maintain oversight of key accounting areas. - Lead the annual audit process and statutory reporting requirements. - Oversee submissions to the Charity Commission, Companies House, and relevant international bodies. - Support fundraising and operations with donor requirements, including restricted funding and grant reporting. Cash Flow, Treasury and Risk Management: - Oversee cash flow across entities, ensuring adequate liquidity at all times. - Monitor and optimise reserves in line with organisational policies. - Oversee payment processes and financial controls. - Identify financial and operational risks and implement mitigation strategies. Strategic Finance and Business Partnering: - Act as a strategic finance partner to country leads and global leadership. - Provide financial insight to support growth, expansion and funding strategies. - Strengthen financial literacy and capability across non-finance teams. - Drive continuous improvement in systems, processes and data quality. Candidate Profile Qualifications and Experience: - Fully qualified accountant (ACA/CIMA/ACCA/CIPFA). - Significant experience in a senior finance role, with end-to-end ownership of finance operations. - Strong experience in international development, NGO or grant-funded environments. - Experience working across multiple countries and/or legal entities. - Experience reporting to Boards and senior leadership. - Proven experience managing audits and external stakeholders. Technical Skills: - Strong financial accounting, controls, and compliance expertise. - Experience with multi-entity consolidation and reporting. - Advanced budgeting, forecasting and financial modelling skills. Strong understanding of: - Restricted funding and donor compliance. - Grant reporting and funder requirements. - Cash flow and reserves management. - Experience with finance systems (e.g. Xero) and advanced Excel and Power Point. Leadership and Personal Attributes: - Strong stakeholder management and communication skills. - Ability to translate complex financial information for non-finance audiences. - High level of integrity, accountability and sound judgement. - Comfortable operating in a complex, evolving, international environment. - Proactive, collaborative and solutions-oriented. - Strong attention to detail with a strategic mindset. Desirable: - Experience managing outsourced finance functions or shared service models. - Strong knowledge of UK charity compliance and governance. - Exposure to US, Singapore, or other international reporting environments. - Experience in scaling organisations or strengthening finance functions. - Passion for international development and social impact. Why Join Magic Bus UK This is a unique opportunity to join our organisation at a pivotal moment of growth, where you can shape strategy and contribute directly to life-changing impact for young people in India. We are committed to creating a supportive and inclusive working environment. Our offer includes: - 25 days annual leave plus bank holidays (33 days total), pro-rated for part-time staff. - Flexible and hybrid working arrangements. - Private health insurance. - Employer pension contribution. - Training and professional development opportunities. - Death in service benefit. - A collaborative, mission-driven team culture. Diversity and Inclusion: Magic Bus UK and other entities are committed to building a diverse, inclusive and equitable organisation where everyone feels valued, respected, and able to contribute fully. We welcome applications from people of all backgrounds, including all gender identities, ages, sexual orientations, ethnicities, nationalities, and religious beliefs (or none). We particularly encourage applications from individuals and communities that are underrepresented in the charity sector. We recognise that talent and potential are not always reflected in traditional career paths. If you feel you meet most of the criteria but not every requirement, we would still strongly encourage you to apply. We are committed to making our recruitment process accessible and inclusive. If you require any adjustments at any stage, please let us know; we will be happy to support you. At Magic Bus UK, we believe that diversity of perspectives strengthens our work and helps us better serve the young people and communities we support.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Quality Assurance Process Manager (Associate) About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance and actionable insights to the business. You will be responsible for ensuring the Quality Assurance Process and change is well managed, with appropriately skilled QA's to deliver in line with business needs. This is an individual contributor role, but, working collaboratively with the QA Leadership team, you will help mitigate risk, nurture talent, support skills development and drive high team performance, outputs and business objectives through coaching and mentorship What you'll do Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, high risk workstreams, requiring strong judgement skills providing assurance and actionable insight through accuracy and proactive identification of Great customer outcomes, process adherence/execution Non process adherence / execution Training and knowledge gaps Process gaps Error trends and root causes System failures Validation (2nd and 3rd Line of defence monitoring): Conduct reperformance of QA monitoring across multiple workstreams, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership and supporting with coaching and upskilling QA team members Process Management: Build and maintain knowledge of how our processes operate on the frontline, inclusive of set up and maintenance of key documentation for BAU, QA methodology and framework and control governance, alongside driving consistent and correct application of methodology, mitigating identified risks, gaps and exposure as part of ensuring appropriate governance and control with the QA framework Stakeholder management: Be the point of contact for multiple Operational areas and internal stakeholders, working collaboratively to understand QA output and support continuous improvement inclusive of Leading impactful calibration sessions to Operational and cross functional stakeholders, ensuring a balanced view is discussed to reach the right and calibrated outcome Root cause and thematic analysis to provide actionable insights and recommendations to key stakeholders to improve outcomes and drawing connections across multiple lines of business Deliver effective reporting catering for a wide stakeholder audience As part of supporting the success of the Quality Assurance framework and team excellence, you will also contribute to the following: Performance Management: Monitor QA department output, ensuring deliverables, SLAs and key performance metrics are met, highlighting gaps, findings, recognising excellence and influencing continuous improvement through effective reporting and communication Coaching and Mentoring: Model Quality Assurance excellence, setting a consistent tone for expectations, deliverables, outputs and behaviours through mentoring and coaching QA team members, supporting progress, talent development, framework development and driving strengthened outputs for Stakeholders Onboarding: Design and lead the induction process for new QA hires, ensuring they hit the ground running, empowered, enabled and with a deep understanding of our quality framework, along with leading upskilling to meet department needs Governance: Assess the detailed impacts of change initiatives to ensure all changes are well managed and QA is set up for success. Use problem solving techniques to resolve process breakdowns, including in the management of issues and events impacting the risks of the QA process Support well managed activities such as control testing Be responsible for ensuring appropriate governance is in place to report on business results through Line Of Business meetings Provide administrative support for the management of the QA monitoring platform Reporting and projects: Deliver appropriate reporting for your role along with supporting with adhoc reporting and QA projects What we're looking for A self starter, with the ability to demonstrate initiative, ownership and work autonomously in driving your own performance Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business Be able to quickly learn and maintain a detailed knowledge of agent level processes Knowledge of conduct risk and compliance requirements Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of change The ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements Strong communications skills, being able to present findings in a clear and concise manner both written and verbally Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis A passion for improving customer outcomes and Quality Assurance excellence An engaged and motivated individual with a positive mindset, contributing to the culture and values that are important to Capital One Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes and QA platforms within a regulated industry Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking . click apply for full job details
May 11, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Quality Assurance Process Manager (Associate) About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance and actionable insights to the business. You will be responsible for ensuring the Quality Assurance Process and change is well managed, with appropriately skilled QA's to deliver in line with business needs. This is an individual contributor role, but, working collaboratively with the QA Leadership team, you will help mitigate risk, nurture talent, support skills development and drive high team performance, outputs and business objectives through coaching and mentorship What you'll do Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, high risk workstreams, requiring strong judgement skills providing assurance and actionable insight through accuracy and proactive identification of Great customer outcomes, process adherence/execution Non process adherence / execution Training and knowledge gaps Process gaps Error trends and root causes System failures Validation (2nd and 3rd Line of defence monitoring): Conduct reperformance of QA monitoring across multiple workstreams, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership and supporting with coaching and upskilling QA team members Process Management: Build and maintain knowledge of how our processes operate on the frontline, inclusive of set up and maintenance of key documentation for BAU, QA methodology and framework and control governance, alongside driving consistent and correct application of methodology, mitigating identified risks, gaps and exposure as part of ensuring appropriate governance and control with the QA framework Stakeholder management: Be the point of contact for multiple Operational areas and internal stakeholders, working collaboratively to understand QA output and support continuous improvement inclusive of Leading impactful calibration sessions to Operational and cross functional stakeholders, ensuring a balanced view is discussed to reach the right and calibrated outcome Root cause and thematic analysis to provide actionable insights and recommendations to key stakeholders to improve outcomes and drawing connections across multiple lines of business Deliver effective reporting catering for a wide stakeholder audience As part of supporting the success of the Quality Assurance framework and team excellence, you will also contribute to the following: Performance Management: Monitor QA department output, ensuring deliverables, SLAs and key performance metrics are met, highlighting gaps, findings, recognising excellence and influencing continuous improvement through effective reporting and communication Coaching and Mentoring: Model Quality Assurance excellence, setting a consistent tone for expectations, deliverables, outputs and behaviours through mentoring and coaching QA team members, supporting progress, talent development, framework development and driving strengthened outputs for Stakeholders Onboarding: Design and lead the induction process for new QA hires, ensuring they hit the ground running, empowered, enabled and with a deep understanding of our quality framework, along with leading upskilling to meet department needs Governance: Assess the detailed impacts of change initiatives to ensure all changes are well managed and QA is set up for success. Use problem solving techniques to resolve process breakdowns, including in the management of issues and events impacting the risks of the QA process Support well managed activities such as control testing Be responsible for ensuring appropriate governance is in place to report on business results through Line Of Business meetings Provide administrative support for the management of the QA monitoring platform Reporting and projects: Deliver appropriate reporting for your role along with supporting with adhoc reporting and QA projects What we're looking for A self starter, with the ability to demonstrate initiative, ownership and work autonomously in driving your own performance Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business Be able to quickly learn and maintain a detailed knowledge of agent level processes Knowledge of conduct risk and compliance requirements Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of change The ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements Strong communications skills, being able to present findings in a clear and concise manner both written and verbally Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis A passion for improving customer outcomes and Quality Assurance excellence An engaged and motivated individual with a positive mindset, contributing to the culture and values that are important to Capital One Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes and QA platforms within a regulated industry Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking . click apply for full job details
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Quality Assurance Process Manager (Associate) About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance and actionable insights to the business. You will be responsible for ensuring the Quality Assurance Process and change is well managed, with appropriately skilled QA's to deliver in line with business needs. This is an individual contributor role, but, working collaboratively with the QA Leadership team, you will help mitigate risk, nurture talent, support skills development and drive high team performance, outputs and business objectives through coaching and mentorship What you'll do Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, high risk workstreams, requiring strong judgement skills providing assurance and actionable insight through accuracy and proactive identification of Great customer outcomes, process adherence/execution Non process adherence / execution Training and knowledge gaps Process gaps Error trends and root causes System failures Validation (2nd and 3rd Line of defence monitoring): Conduct reperformance of QA monitoring across multiple workstreams, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership and supporting with coaching and upskilling QA team members Process Management: Build and maintain knowledge of how our processes operate on the frontline, inclusive of set up and maintenance of key documentation for BAU, QA methodology and framework and control governance, alongside driving consistent and correct application of methodology, mitigating identified risks, gaps and exposure as part of ensuring appropriate governance and control with the QA framework Stakeholder management: Be the point of contact for multiple Operational areas and internal stakeholders, working collaboratively to understand QA output and support continuous improvement inclusive of Leading impactful calibration sessions to Operational and cross functional stakeholders, ensuring a balanced view is discussed to reach the right and calibrated outcome Root cause and thematic analysis to provide actionable insights and recommendations to key stakeholders to improve outcomes and drawing connections across multiple lines of business Deliver effective reporting catering for a wide stakeholder audience As part of supporting the success of the Quality Assurance framework and team excellence, you will also contribute to the following: Performance Management: Monitor QA department output, ensuring deliverables, SLAs and key performance metrics are met, highlighting gaps, findings, recognising excellence and influencing continuous improvement through effective reporting and communication Coaching and Mentoring: Model Quality Assurance excellence, setting a consistent tone for expectations, deliverables, outputs and behaviours through mentoring and coaching QA team members, supporting progress, talent development, framework development and driving strengthened outputs for Stakeholders Onboarding: Design and lead the induction process for new QA hires, ensuring they hit the ground running, empowered, enabled and with a deep understanding of our quality framework, along with leading upskilling to meet department needs Governance: Assess the detailed impacts of change initiatives to ensure all changes are well managed and QA is set up for success. Use problem solving techniques to resolve process breakdowns, including in the management of issues and events impacting the risks of the QA process Support well managed activities such as control testing Be responsible for ensuring appropriate governance is in place to report on business results through Line Of Business meetings Provide administrative support for the management of the QA monitoring platform Reporting and projects: Deliver appropriate reporting for your role along with supporting with adhoc reporting and QA projects What we're looking for A self starter, with the ability to demonstrate initiative, ownership and work autonomously in driving your own performance Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business Be able to quickly learn and maintain a detailed knowledge of agent level processes Knowledge of conduct risk and compliance requirements Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of change The ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements Strong communications skills, being able to present findings in a clear and concise manner both written and verbally Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis A passion for improving customer outcomes and Quality Assurance excellence An engaged and motivated individual with a positive mindset, contributing to the culture and values that are important to Capital One Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes and QA platforms within a regulated industry Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking . click apply for full job details
May 11, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Quality Assurance Process Manager (Associate) About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance and actionable insights to the business. You will be responsible for ensuring the Quality Assurance Process and change is well managed, with appropriately skilled QA's to deliver in line with business needs. This is an individual contributor role, but, working collaboratively with the QA Leadership team, you will help mitigate risk, nurture talent, support skills development and drive high team performance, outputs and business objectives through coaching and mentorship What you'll do Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, high risk workstreams, requiring strong judgement skills providing assurance and actionable insight through accuracy and proactive identification of Great customer outcomes, process adherence/execution Non process adherence / execution Training and knowledge gaps Process gaps Error trends and root causes System failures Validation (2nd and 3rd Line of defence monitoring): Conduct reperformance of QA monitoring across multiple workstreams, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership and supporting with coaching and upskilling QA team members Process Management: Build and maintain knowledge of how our processes operate on the frontline, inclusive of set up and maintenance of key documentation for BAU, QA methodology and framework and control governance, alongside driving consistent and correct application of methodology, mitigating identified risks, gaps and exposure as part of ensuring appropriate governance and control with the QA framework Stakeholder management: Be the point of contact for multiple Operational areas and internal stakeholders, working collaboratively to understand QA output and support continuous improvement inclusive of Leading impactful calibration sessions to Operational and cross functional stakeholders, ensuring a balanced view is discussed to reach the right and calibrated outcome Root cause and thematic analysis to provide actionable insights and recommendations to key stakeholders to improve outcomes and drawing connections across multiple lines of business Deliver effective reporting catering for a wide stakeholder audience As part of supporting the success of the Quality Assurance framework and team excellence, you will also contribute to the following: Performance Management: Monitor QA department output, ensuring deliverables, SLAs and key performance metrics are met, highlighting gaps, findings, recognising excellence and influencing continuous improvement through effective reporting and communication Coaching and Mentoring: Model Quality Assurance excellence, setting a consistent tone for expectations, deliverables, outputs and behaviours through mentoring and coaching QA team members, supporting progress, talent development, framework development and driving strengthened outputs for Stakeholders Onboarding: Design and lead the induction process for new QA hires, ensuring they hit the ground running, empowered, enabled and with a deep understanding of our quality framework, along with leading upskilling to meet department needs Governance: Assess the detailed impacts of change initiatives to ensure all changes are well managed and QA is set up for success. Use problem solving techniques to resolve process breakdowns, including in the management of issues and events impacting the risks of the QA process Support well managed activities such as control testing Be responsible for ensuring appropriate governance is in place to report on business results through Line Of Business meetings Provide administrative support for the management of the QA monitoring platform Reporting and projects: Deliver appropriate reporting for your role along with supporting with adhoc reporting and QA projects What we're looking for A self starter, with the ability to demonstrate initiative, ownership and work autonomously in driving your own performance Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business Be able to quickly learn and maintain a detailed knowledge of agent level processes Knowledge of conduct risk and compliance requirements Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of change The ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements Strong communications skills, being able to present findings in a clear and concise manner both written and verbally Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis A passion for improving customer outcomes and Quality Assurance excellence An engaged and motivated individual with a positive mindset, contributing to the culture and values that are important to Capital One Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes and QA platforms within a regulated industry Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking . click apply for full job details
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Quality Assurance Process Manager (Associate) About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance and actionable insights to the business. You will be responsible for ensuring the Quality Assurance Process and change is well managed, with appropriately skilled QA's to deliver in line with business needs. This is an individual contributor role, but, working collaboratively with the QA Leadership team, you will help mitigate risk, nurture talent, support skills development and drive high team performance, outputs and business objectives through coaching and mentorship What you'll do Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, high risk workstreams, requiring strong judgement skills providing assurance and actionable insight through accuracy and proactive identification of Great customer outcomes, process adherence/execution Non process adherence / execution Training and knowledge gaps Process gaps Error trends and root causes System failures Validation (2nd and 3rd Line of defence monitoring): Conduct reperformance of QA monitoring across multiple workstreams, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership and supporting with coaching and upskilling QA team members Process Management: Build and maintain knowledge of how our processes operate on the frontline, inclusive of set up and maintenance of key documentation for BAU, QA methodology and framework and control governance, alongside driving consistent and correct application of methodology, mitigating identified risks, gaps and exposure as part of ensuring appropriate governance and control with the QA framework Stakeholder management: Be the point of contact for multiple Operational areas and internal stakeholders, working collaboratively to understand QA output and support continuous improvement inclusive of Leading impactful calibration sessions to Operational and cross functional stakeholders, ensuring a balanced view is discussed to reach the right and calibrated outcome Root cause and thematic analysis to provide actionable insights and recommendations to key stakeholders to improve outcomes and drawing connections across multiple lines of business Deliver effective reporting catering for a wide stakeholder audience As part of supporting the success of the Quality Assurance framework and team excellence, you will also contribute to the following: Performance Management: Monitor QA department output, ensuring deliverables, SLAs and key performance metrics are met, highlighting gaps, findings, recognising excellence and influencing continuous improvement through effective reporting and communication Coaching and Mentoring: Model Quality Assurance excellence, setting a consistent tone for expectations, deliverables, outputs and behaviours through mentoring and coaching QA team members, supporting progress, talent development, framework development and driving strengthened outputs for Stakeholders Onboarding: Design and lead the induction process for new QA hires, ensuring they hit the ground running, empowered, enabled and with a deep understanding of our quality framework, along with leading upskilling to meet department needs Governance: Assess the detailed impacts of change initiatives to ensure all changes are well managed and QA is set up for success. Use problem solving techniques to resolve process breakdowns, including in the management of issues and events impacting the risks of the QA process Support well managed activities such as control testing Be responsible for ensuring appropriate governance is in place to report on business results through Line Of Business meetings Provide administrative support for the management of the QA monitoring platform Reporting and projects: Deliver appropriate reporting for your role along with supporting with adhoc reporting and QA projects What we're looking for A self starter, with the ability to demonstrate initiative, ownership and work autonomously in driving your own performance Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business Be able to quickly learn and maintain a detailed knowledge of agent level processes Knowledge of conduct risk and compliance requirements Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of change The ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements Strong communications skills, being able to present findings in a clear and concise manner both written and verbally Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis A passion for improving customer outcomes and Quality Assurance excellence An engaged and motivated individual with a positive mindset, contributing to the culture and values that are important to Capital One Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes and QA platforms within a regulated industry Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking . click apply for full job details
May 11, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Quality Assurance Process Manager (Associate) About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance and actionable insights to the business. You will be responsible for ensuring the Quality Assurance Process and change is well managed, with appropriately skilled QA's to deliver in line with business needs. This is an individual contributor role, but, working collaboratively with the QA Leadership team, you will help mitigate risk, nurture talent, support skills development and drive high team performance, outputs and business objectives through coaching and mentorship What you'll do Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, high risk workstreams, requiring strong judgement skills providing assurance and actionable insight through accuracy and proactive identification of Great customer outcomes, process adherence/execution Non process adherence / execution Training and knowledge gaps Process gaps Error trends and root causes System failures Validation (2nd and 3rd Line of defence monitoring): Conduct reperformance of QA monitoring across multiple workstreams, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership and supporting with coaching and upskilling QA team members Process Management: Build and maintain knowledge of how our processes operate on the frontline, inclusive of set up and maintenance of key documentation for BAU, QA methodology and framework and control governance, alongside driving consistent and correct application of methodology, mitigating identified risks, gaps and exposure as part of ensuring appropriate governance and control with the QA framework Stakeholder management: Be the point of contact for multiple Operational areas and internal stakeholders, working collaboratively to understand QA output and support continuous improvement inclusive of Leading impactful calibration sessions to Operational and cross functional stakeholders, ensuring a balanced view is discussed to reach the right and calibrated outcome Root cause and thematic analysis to provide actionable insights and recommendations to key stakeholders to improve outcomes and drawing connections across multiple lines of business Deliver effective reporting catering for a wide stakeholder audience As part of supporting the success of the Quality Assurance framework and team excellence, you will also contribute to the following: Performance Management: Monitor QA department output, ensuring deliverables, SLAs and key performance metrics are met, highlighting gaps, findings, recognising excellence and influencing continuous improvement through effective reporting and communication Coaching and Mentoring: Model Quality Assurance excellence, setting a consistent tone for expectations, deliverables, outputs and behaviours through mentoring and coaching QA team members, supporting progress, talent development, framework development and driving strengthened outputs for Stakeholders Onboarding: Design and lead the induction process for new QA hires, ensuring they hit the ground running, empowered, enabled and with a deep understanding of our quality framework, along with leading upskilling to meet department needs Governance: Assess the detailed impacts of change initiatives to ensure all changes are well managed and QA is set up for success. Use problem solving techniques to resolve process breakdowns, including in the management of issues and events impacting the risks of the QA process Support well managed activities such as control testing Be responsible for ensuring appropriate governance is in place to report on business results through Line Of Business meetings Provide administrative support for the management of the QA monitoring platform Reporting and projects: Deliver appropriate reporting for your role along with supporting with adhoc reporting and QA projects What we're looking for A self starter, with the ability to demonstrate initiative, ownership and work autonomously in driving your own performance Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business Be able to quickly learn and maintain a detailed knowledge of agent level processes Knowledge of conduct risk and compliance requirements Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of change The ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements Strong communications skills, being able to present findings in a clear and concise manner both written and verbally Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis A passion for improving customer outcomes and Quality Assurance excellence An engaged and motivated individual with a positive mindset, contributing to the culture and values that are important to Capital One Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes and QA platforms within a regulated industry Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking . click apply for full job details
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Quality Assurance Process Manager (Associate) About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance and actionable insights to the business. You will be responsible for ensuring the Quality Assurance Process and change is well managed, with appropriately skilled QA's to deliver in line with business needs. This is an individual contributor role, but, working collaboratively with the QA Leadership team, you will help mitigate risk, nurture talent, support skills development and drive high team performance, outputs and business objectives through coaching and mentorship What you'll do Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, high risk workstreams, requiring strong judgement skills providing assurance and actionable insight through accuracy and proactive identification of Great customer outcomes, process adherence/execution Non process adherence / execution Training and knowledge gaps Process gaps Error trends and root causes System failures Validation (2nd and 3rd Line of defence monitoring): Conduct reperformance of QA monitoring across multiple workstreams, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership and supporting with coaching and upskilling QA team members Process Management: Build and maintain knowledge of how our processes operate on the frontline, inclusive of set up and maintenance of key documentation for BAU, QA methodology and framework and control governance, alongside driving consistent and correct application of methodology, mitigating identified risks, gaps and exposure as part of ensuring appropriate governance and control with the QA framework Stakeholder management: Be the point of contact for multiple Operational areas and internal stakeholders, working collaboratively to understand QA output and support continuous improvement inclusive of Leading impactful calibration sessions to Operational and cross functional stakeholders, ensuring a balanced view is discussed to reach the right and calibrated outcome Root cause and thematic analysis to provide actionable insights and recommendations to key stakeholders to improve outcomes and drawing connections across multiple lines of business Deliver effective reporting catering for a wide stakeholder audience As part of supporting the success of the Quality Assurance framework and team excellence, you will also contribute to the following: Performance Management: Monitor QA department output, ensuring deliverables, SLAs and key performance metrics are met, highlighting gaps, findings, recognising excellence and influencing continuous improvement through effective reporting and communication Coaching and Mentoring: Model Quality Assurance excellence, setting a consistent tone for expectations, deliverables, outputs and behaviours through mentoring and coaching QA team members, supporting progress, talent development, framework development and driving strengthened outputs for Stakeholders Onboarding: Design and lead the induction process for new QA hires, ensuring they hit the ground running, empowered, enabled and with a deep understanding of our quality framework, along with leading upskilling to meet department needs Governance: Assess the detailed impacts of change initiatives to ensure all changes are well managed and QA is set up for success. Use problem solving techniques to resolve process breakdowns, including in the management of issues and events impacting the risks of the QA process Support well managed activities such as control testing Be responsible for ensuring appropriate governance is in place to report on business results through Line Of Business meetings Provide administrative support for the management of the QA monitoring platform Reporting and projects: Deliver appropriate reporting for your role along with supporting with adhoc reporting and QA projects What we're looking for A self starter, with the ability to demonstrate initiative, ownership and work autonomously in driving your own performance Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business Be able to quickly learn and maintain a detailed knowledge of agent level processes Knowledge of conduct risk and compliance requirements Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of change The ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements Strong communications skills, being able to present findings in a clear and concise manner both written and verbally Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis A passion for improving customer outcomes and Quality Assurance excellence An engaged and motivated individual with a positive mindset, contributing to the culture and values that are important to Capital One Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes and QA platforms within a regulated industry Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking . click apply for full job details
May 11, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Quality Assurance Process Manager (Associate) About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance and actionable insights to the business. You will be responsible for ensuring the Quality Assurance Process and change is well managed, with appropriately skilled QA's to deliver in line with business needs. This is an individual contributor role, but, working collaboratively with the QA Leadership team, you will help mitigate risk, nurture talent, support skills development and drive high team performance, outputs and business objectives through coaching and mentorship What you'll do Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, high risk workstreams, requiring strong judgement skills providing assurance and actionable insight through accuracy and proactive identification of Great customer outcomes, process adherence/execution Non process adherence / execution Training and knowledge gaps Process gaps Error trends and root causes System failures Validation (2nd and 3rd Line of defence monitoring): Conduct reperformance of QA monitoring across multiple workstreams, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership and supporting with coaching and upskilling QA team members Process Management: Build and maintain knowledge of how our processes operate on the frontline, inclusive of set up and maintenance of key documentation for BAU, QA methodology and framework and control governance, alongside driving consistent and correct application of methodology, mitigating identified risks, gaps and exposure as part of ensuring appropriate governance and control with the QA framework Stakeholder management: Be the point of contact for multiple Operational areas and internal stakeholders, working collaboratively to understand QA output and support continuous improvement inclusive of Leading impactful calibration sessions to Operational and cross functional stakeholders, ensuring a balanced view is discussed to reach the right and calibrated outcome Root cause and thematic analysis to provide actionable insights and recommendations to key stakeholders to improve outcomes and drawing connections across multiple lines of business Deliver effective reporting catering for a wide stakeholder audience As part of supporting the success of the Quality Assurance framework and team excellence, you will also contribute to the following: Performance Management: Monitor QA department output, ensuring deliverables, SLAs and key performance metrics are met, highlighting gaps, findings, recognising excellence and influencing continuous improvement through effective reporting and communication Coaching and Mentoring: Model Quality Assurance excellence, setting a consistent tone for expectations, deliverables, outputs and behaviours through mentoring and coaching QA team members, supporting progress, talent development, framework development and driving strengthened outputs for Stakeholders Onboarding: Design and lead the induction process for new QA hires, ensuring they hit the ground running, empowered, enabled and with a deep understanding of our quality framework, along with leading upskilling to meet department needs Governance: Assess the detailed impacts of change initiatives to ensure all changes are well managed and QA is set up for success. Use problem solving techniques to resolve process breakdowns, including in the management of issues and events impacting the risks of the QA process Support well managed activities such as control testing Be responsible for ensuring appropriate governance is in place to report on business results through Line Of Business meetings Provide administrative support for the management of the QA monitoring platform Reporting and projects: Deliver appropriate reporting for your role along with supporting with adhoc reporting and QA projects What we're looking for A self starter, with the ability to demonstrate initiative, ownership and work autonomously in driving your own performance Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business Be able to quickly learn and maintain a detailed knowledge of agent level processes Knowledge of conduct risk and compliance requirements Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of change The ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements Strong communications skills, being able to present findings in a clear and concise manner both written and verbally Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis A passion for improving customer outcomes and Quality Assurance excellence An engaged and motivated individual with a positive mindset, contributing to the culture and values that are important to Capital One Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes and QA platforms within a regulated industry Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking . click apply for full job details
Finance Manager Edinburgh / Hybrid 6 months contract Day Rate £430 via Umbrella Company Pontoon is an employment consultancy, we put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identifies, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. My client powers businesses of all sizes to make, take and manage payments. They are a global leader in financial technology with unique capabilities to power omni-commerce. Whether online, in store or mobile, they are at the heart of great commerce experiences in 146 countries and across 135 currencies. They help our customers become more efficient, more secure and more successful. They are looking for a Finance Manager to join the team on a 6 month contract. You will be working Monday to Friday, 9am to 5pm, hybrid working being office based a minimum of 2 days a week. In this role you will be: Delivering month end to timetable including Flash, actuals and Balance Sheet attestation along with all external deliverables eg FLA returns and VAT returns. Overseeing Finance Analysts who perform daily control and review activity Supporting the Finance Manager with meeting key deliverables and ensuring the ledger is complete and accurate, reducing key person dependencies as well as driving forward resolution of issues. Contribute to Governance, Legal Entity & Risk packs, with a focus on strengthening controls to mitigate risks and reviewing these regularly. Collaborating closely with a large number of internal teams including; other Finance teams and the CB Finance business partner teams (based primarily in London and Bristol). In addition there may be a requirement to liaise with Accounting Policy, Divisional Business and Operations teams, Finance Platform colleagues, internal and external auditors when required. Daily duties include: Performs complex data processing using established procedures and testing new procedures to see if they might represent improvements over existing methods. Tracks budgets and brings variances to the attention of senior colleagues while working within established budgeting systems. Works independently to collate and analyse data using pre-determined tools, methods and formats. Organises and prepares complex documents by using multiple computer applications (such as Microsoft Office), while also gathering and summarising data for special reports. Tracks progress and reports variances to more senior colleagues while working within established finance systems. Develops personal capabilities using existing formal and informal training opportunities, while also coaching others as required. Delivers prescribed outcomes by working within established procedures. Helps senior colleagues manage client and customer relationships by using client systems and protocols. Supports internal customers to ensure their needs are met and/or helps senior colleagues manage client relationships. Identifies shortcomings in existing processes, systems and procedures, then uses established change management programmes to deliver prescribed outcomes and/or provide support services. Skills and Background Qualified or part-qualified accountant (ACA / ACCA / CIMA or equivalent) would be preferred. Proven experience in financial control, month-end close, balance sheet substantiation and external reporting (e.g. VAT and regulatory returns). Experience overseeing or reviewing work performed by finance analysts, ensuring strong controls and accurate ledgers. Strong analytical skills with the ability to track budgets, investigate variances and interpret complex financial data. Experience operating within a large, regulated or financial services environment, with a strong governance and risk mindset. Confident stakeholder management skills, with the ability to collaborate across Finance, Business, Operations and Audit teams. Advanced Excel and Microsoft Office skills, with experience using core finance systems. Please apply with an up-to-date CV which must show evidence of the above to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
May 11, 2026
Contractor
Finance Manager Edinburgh / Hybrid 6 months contract Day Rate £430 via Umbrella Company Pontoon is an employment consultancy, we put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identifies, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. My client powers businesses of all sizes to make, take and manage payments. They are a global leader in financial technology with unique capabilities to power omni-commerce. Whether online, in store or mobile, they are at the heart of great commerce experiences in 146 countries and across 135 currencies. They help our customers become more efficient, more secure and more successful. They are looking for a Finance Manager to join the team on a 6 month contract. You will be working Monday to Friday, 9am to 5pm, hybrid working being office based a minimum of 2 days a week. In this role you will be: Delivering month end to timetable including Flash, actuals and Balance Sheet attestation along with all external deliverables eg FLA returns and VAT returns. Overseeing Finance Analysts who perform daily control and review activity Supporting the Finance Manager with meeting key deliverables and ensuring the ledger is complete and accurate, reducing key person dependencies as well as driving forward resolution of issues. Contribute to Governance, Legal Entity & Risk packs, with a focus on strengthening controls to mitigate risks and reviewing these regularly. Collaborating closely with a large number of internal teams including; other Finance teams and the CB Finance business partner teams (based primarily in London and Bristol). In addition there may be a requirement to liaise with Accounting Policy, Divisional Business and Operations teams, Finance Platform colleagues, internal and external auditors when required. Daily duties include: Performs complex data processing using established procedures and testing new procedures to see if they might represent improvements over existing methods. Tracks budgets and brings variances to the attention of senior colleagues while working within established budgeting systems. Works independently to collate and analyse data using pre-determined tools, methods and formats. Organises and prepares complex documents by using multiple computer applications (such as Microsoft Office), while also gathering and summarising data for special reports. Tracks progress and reports variances to more senior colleagues while working within established finance systems. Develops personal capabilities using existing formal and informal training opportunities, while also coaching others as required. Delivers prescribed outcomes by working within established procedures. Helps senior colleagues manage client and customer relationships by using client systems and protocols. Supports internal customers to ensure their needs are met and/or helps senior colleagues manage client relationships. Identifies shortcomings in existing processes, systems and procedures, then uses established change management programmes to deliver prescribed outcomes and/or provide support services. Skills and Background Qualified or part-qualified accountant (ACA / ACCA / CIMA or equivalent) would be preferred. Proven experience in financial control, month-end close, balance sheet substantiation and external reporting (e.g. VAT and regulatory returns). Experience overseeing or reviewing work performed by finance analysts, ensuring strong controls and accurate ledgers. Strong analytical skills with the ability to track budgets, investigate variances and interpret complex financial data. Experience operating within a large, regulated or financial services environment, with a strong governance and risk mindset. Confident stakeholder management skills, with the ability to collaborate across Finance, Business, Operations and Audit teams. Advanced Excel and Microsoft Office skills, with experience using core finance systems. Please apply with an up-to-date CV which must show evidence of the above to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Quality Assurance Process Manager (Associate) About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance and actionable insights to the business. You will be responsible for ensuring the Quality Assurance Process and change is well managed, with appropriately skilled QA's to deliver in line with business needs. This is an individual contributor role, but, working collaboratively with the QA Leadership team, you will help mitigate risk, nurture talent, support skills development and drive high team performance, outputs and business objectives through coaching and mentorship What you'll do Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, high risk workstreams, requiring strong judgement skills providing assurance and actionable insight through accuracy and proactive identification of Great customer outcomes, process adherence/execution Non process adherence / execution Training and knowledge gaps Process gaps Error trends and root causes System failures Validation (2nd and 3rd Line of defence monitoring): Conduct reperformance of QA monitoring across multiple workstreams, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership and supporting with coaching and upskilling QA team members Process Management: Build and maintain knowledge of how our processes operate on the frontline, inclusive of set up and maintenance of key documentation for BAU, QA methodology and framework and control governance, alongside driving consistent and correct application of methodology, mitigating identified risks, gaps and exposure as part of ensuring appropriate governance and control with the QA framework Stakeholder management: Be the point of contact for multiple Operational areas and internal stakeholders, working collaboratively to understand QA output and support continuous improvement inclusive of Leading impactful calibration sessions to Operational and cross functional stakeholders, ensuring a balanced view is discussed to reach the right and calibrated outcome Root cause and thematic analysis to provide actionable insights and recommendations to key stakeholders to improve outcomes and drawing connections across multiple lines of business Deliver effective reporting catering for a wide stakeholder audience As part of supporting the success of the Quality Assurance framework and team excellence, you will also contribute to the following: Performance Management: Monitor QA department output, ensuring deliverables, SLAs and key performance metrics are met, highlighting gaps, findings, recognising excellence and influencing continuous improvement through effective reporting and communication Coaching and Mentoring: Model Quality Assurance excellence, setting a consistent tone for expectations, deliverables, outputs and behaviours through mentoring and coaching QA team members, supporting progress, talent development, framework development and driving strengthened outputs for Stakeholders Onboarding: Design and lead the induction process for new QA hires, ensuring they hit the ground running, empowered, enabled and with a deep understanding of our quality framework, along with leading upskilling to meet department needs Governance: Assess the detailed impacts of change initiatives to ensure all changes are well managed and QA is set up for success. Use problem solving techniques to resolve process breakdowns, including in the management of issues and events impacting the risks of the QA process Support well managed activities such as control testing Be responsible for ensuring appropriate governance is in place to report on business results through Line Of Business meetings Provide administrative support for the management of the QA monitoring platform Reporting and projects: Deliver appropriate reporting for your role along with supporting with adhoc reporting and QA projects What we're looking for A self starter, with the ability to demonstrate initiative, ownership and work autonomously in driving your own performance Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business Be able to quickly learn and maintain a detailed knowledge of agent level processes Knowledge of conduct risk and compliance requirements Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of change The ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements Strong communications skills, being able to present findings in a clear and concise manner both written and verbally Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis A passion for improving customer outcomes and Quality Assurance excellence An engaged and motivated individual with a positive mindset, contributing to the culture and values that are important to Capital One Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes and QA platforms within a regulated industry Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking . click apply for full job details
May 11, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Quality Assurance Process Manager (Associate) About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance and actionable insights to the business. You will be responsible for ensuring the Quality Assurance Process and change is well managed, with appropriately skilled QA's to deliver in line with business needs. This is an individual contributor role, but, working collaboratively with the QA Leadership team, you will help mitigate risk, nurture talent, support skills development and drive high team performance, outputs and business objectives through coaching and mentorship What you'll do Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, high risk workstreams, requiring strong judgement skills providing assurance and actionable insight through accuracy and proactive identification of Great customer outcomes, process adherence/execution Non process adherence / execution Training and knowledge gaps Process gaps Error trends and root causes System failures Validation (2nd and 3rd Line of defence monitoring): Conduct reperformance of QA monitoring across multiple workstreams, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership and supporting with coaching and upskilling QA team members Process Management: Build and maintain knowledge of how our processes operate on the frontline, inclusive of set up and maintenance of key documentation for BAU, QA methodology and framework and control governance, alongside driving consistent and correct application of methodology, mitigating identified risks, gaps and exposure as part of ensuring appropriate governance and control with the QA framework Stakeholder management: Be the point of contact for multiple Operational areas and internal stakeholders, working collaboratively to understand QA output and support continuous improvement inclusive of Leading impactful calibration sessions to Operational and cross functional stakeholders, ensuring a balanced view is discussed to reach the right and calibrated outcome Root cause and thematic analysis to provide actionable insights and recommendations to key stakeholders to improve outcomes and drawing connections across multiple lines of business Deliver effective reporting catering for a wide stakeholder audience As part of supporting the success of the Quality Assurance framework and team excellence, you will also contribute to the following: Performance Management: Monitor QA department output, ensuring deliverables, SLAs and key performance metrics are met, highlighting gaps, findings, recognising excellence and influencing continuous improvement through effective reporting and communication Coaching and Mentoring: Model Quality Assurance excellence, setting a consistent tone for expectations, deliverables, outputs and behaviours through mentoring and coaching QA team members, supporting progress, talent development, framework development and driving strengthened outputs for Stakeholders Onboarding: Design and lead the induction process for new QA hires, ensuring they hit the ground running, empowered, enabled and with a deep understanding of our quality framework, along with leading upskilling to meet department needs Governance: Assess the detailed impacts of change initiatives to ensure all changes are well managed and QA is set up for success. Use problem solving techniques to resolve process breakdowns, including in the management of issues and events impacting the risks of the QA process Support well managed activities such as control testing Be responsible for ensuring appropriate governance is in place to report on business results through Line Of Business meetings Provide administrative support for the management of the QA monitoring platform Reporting and projects: Deliver appropriate reporting for your role along with supporting with adhoc reporting and QA projects What we're looking for A self starter, with the ability to demonstrate initiative, ownership and work autonomously in driving your own performance Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business Be able to quickly learn and maintain a detailed knowledge of agent level processes Knowledge of conduct risk and compliance requirements Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of change The ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements Strong communications skills, being able to present findings in a clear and concise manner both written and verbally Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis A passion for improving customer outcomes and Quality Assurance excellence An engaged and motivated individual with a positive mindset, contributing to the culture and values that are important to Capital One Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes and QA platforms within a regulated industry Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking . click apply for full job details
Honeycomb is delighted to partner with a long established and highly respected banking institution to recruit a Business Manager within Business Banking for the Northern Ireland Operations division. This opportunity is ideally suited to an accomplished Business Manager or Senior Business Advisor seeking a high impact role within a leading financial services environment. The Opportunity As a Business Manager, you will take ownership of a diverse portfolio of established business banking customers, acting as a trusted advisor and primary contact. You will play a critical role in driving commercial growth, deepening client relationships, and supporting complex business banking and lending needs, while working closely with internal operations teams. Key Responsibilities Lead and manage a portfolio of business banking customers across Northern Ireland Act as the senior relationship contact, providing proactive, high quality support and guidance Structure and support lending facilities excess of £1 million Identify, develop, and convert new business opportunities to grow portfolio value Build strong referral pipelines through networking and relationship management Ensure adherence to regulatory, compliance, and risk frameworks About You You will be a commercially focused, relationship driven banking professional with a strong track record in business banking. Essential Criteria: Proven lending experience excess of £1 million Demonstrable experience managing a portfolio of business customers Strong new business development and lead generation capability Ability to operate confidently with senior business stakeholders Valid UK driving licence and willingness to travel as required A proactive, solutions focused approach with excellent interpersonal skills Package Salary: £45,000 - £60,000 (dependent on experience) Hours: Monday to Friday, 9:00am - 5:00pm Working Pattern: Hybrid working available Contract: 12 month fixed term contract, potential to move to permanent How to Apply For a confidential discussion about the role, please submit your most recent CV via the link provided, or reach out to Cora Montgomery using the contact details supplied. If you have a disability and need support at any stage of the recruitment process, please contact us directly so we can discuss your requirements. Honeycomb is an equal opportunities employer and welcomes applications from all backgrounds. Please note: due to current market conditions, we're only able to contact applicants who meet the stated requirements. We are experiencing a very high volume of applications and may not be able to call everyone individually. Thank you for your understanding.
May 09, 2026
Full time
Honeycomb is delighted to partner with a long established and highly respected banking institution to recruit a Business Manager within Business Banking for the Northern Ireland Operations division. This opportunity is ideally suited to an accomplished Business Manager or Senior Business Advisor seeking a high impact role within a leading financial services environment. The Opportunity As a Business Manager, you will take ownership of a diverse portfolio of established business banking customers, acting as a trusted advisor and primary contact. You will play a critical role in driving commercial growth, deepening client relationships, and supporting complex business banking and lending needs, while working closely with internal operations teams. Key Responsibilities Lead and manage a portfolio of business banking customers across Northern Ireland Act as the senior relationship contact, providing proactive, high quality support and guidance Structure and support lending facilities excess of £1 million Identify, develop, and convert new business opportunities to grow portfolio value Build strong referral pipelines through networking and relationship management Ensure adherence to regulatory, compliance, and risk frameworks About You You will be a commercially focused, relationship driven banking professional with a strong track record in business banking. Essential Criteria: Proven lending experience excess of £1 million Demonstrable experience managing a portfolio of business customers Strong new business development and lead generation capability Ability to operate confidently with senior business stakeholders Valid UK driving licence and willingness to travel as required A proactive, solutions focused approach with excellent interpersonal skills Package Salary: £45,000 - £60,000 (dependent on experience) Hours: Monday to Friday, 9:00am - 5:00pm Working Pattern: Hybrid working available Contract: 12 month fixed term contract, potential to move to permanent How to Apply For a confidential discussion about the role, please submit your most recent CV via the link provided, or reach out to Cora Montgomery using the contact details supplied. If you have a disability and need support at any stage of the recruitment process, please contact us directly so we can discuss your requirements. Honeycomb is an equal opportunities employer and welcomes applications from all backgrounds. Please note: due to current market conditions, we're only able to contact applicants who meet the stated requirements. We are experiencing a very high volume of applications and may not be able to call everyone individually. Thank you for your understanding.
An established and well-respected family run organisation is seeking an experienced Part-time Finance Manager to take ownership of day-to-day financial operations across a diverse portfolio. This role will be between 25-30 hours a week. This is a varied, hands-on role offering genuine responsibility, autonomy, and regular interaction external accountants, and professional advisers. Based in a professional, close-knit environment, the role would suit someone who enjoys breadth, ownership, and working within a stable, long-term setting. What will the Part-time Finance Manager role involve? Managing day-to-day bookkeeping Managing multiple bank accounts and preparing regular cashflow forecasts Preparing and submitting VAT returns, including partial exemption calculations (with external support as required) Running Sage payroll, including HMRC submissions, pensions and end-of-year processes Preparing information for annual accounts and liaising with external accountants Preparing financial reports for quarterly Board with attendance as required Suitable Candidate for the Part-time Finance Manager vacancy: Proven experience in a broad bookkeeping or financial administration role Comfortable working across multiple entities Confident payroll experience including HMRC and pension submissions Highly organised with excellent attention to detail Strong communication skills, with the ability to liaise professionally with suppliers and advisers Additional benefits and information for the role of Part-time Finance Manager: Salary of £40,000 - £45,000, dependent on experience 25 days annual leave plus bank holidays Company pension scheme Flexible and supportive working environment Free on-site parking Exposure to estate, trust and multi-entity financial management Direct involvement with senior leadership and Board-level reporting CMA Recruitment Group is acting as a recruitment agency in relation to this role. CMA complies with all relevant UK legislation and doesn't discriminate on any protected characteristics. By completing the application process, you agree to the terms outlined in our Privacy Notice and that CMA may contact you in connection with your application in relation to CMA providing you with work finding services. Our Privacy Notice can be viewed under the privacy tab on our website. CMA is currently receiving a high volume of applications. Whilst we ensure all applications are considered, regrettably, it may not be possible to respond individually to all applications received.
May 09, 2026
Full time
An established and well-respected family run organisation is seeking an experienced Part-time Finance Manager to take ownership of day-to-day financial operations across a diverse portfolio. This role will be between 25-30 hours a week. This is a varied, hands-on role offering genuine responsibility, autonomy, and regular interaction external accountants, and professional advisers. Based in a professional, close-knit environment, the role would suit someone who enjoys breadth, ownership, and working within a stable, long-term setting. What will the Part-time Finance Manager role involve? Managing day-to-day bookkeeping Managing multiple bank accounts and preparing regular cashflow forecasts Preparing and submitting VAT returns, including partial exemption calculations (with external support as required) Running Sage payroll, including HMRC submissions, pensions and end-of-year processes Preparing information for annual accounts and liaising with external accountants Preparing financial reports for quarterly Board with attendance as required Suitable Candidate for the Part-time Finance Manager vacancy: Proven experience in a broad bookkeeping or financial administration role Comfortable working across multiple entities Confident payroll experience including HMRC and pension submissions Highly organised with excellent attention to detail Strong communication skills, with the ability to liaise professionally with suppliers and advisers Additional benefits and information for the role of Part-time Finance Manager: Salary of £40,000 - £45,000, dependent on experience 25 days annual leave plus bank holidays Company pension scheme Flexible and supportive working environment Free on-site parking Exposure to estate, trust and multi-entity financial management Direct involvement with senior leadership and Board-level reporting CMA Recruitment Group is acting as a recruitment agency in relation to this role. CMA complies with all relevant UK legislation and doesn't discriminate on any protected characteristics. By completing the application process, you agree to the terms outlined in our Privacy Notice and that CMA may contact you in connection with your application in relation to CMA providing you with work finding services. Our Privacy Notice can be viewed under the privacy tab on our website. CMA is currently receiving a high volume of applications. Whilst we ensure all applications are considered, regrettably, it may not be possible to respond individually to all applications received.
Business Manager - Emmaus Greenwich is seeking a Business Manager to join the team in Greenwich, London on a full-time, permanent basis. Fantastic company benefits include: Salary:£42,000 £47,000 per annum, depending on experience Holiday: 25 days holiday, plus Bank Holidays Additional: Free onsite parking, Pension Scheme, Employee Assistance Programme with 24/7 confidential counselling About the role: As Business Manager, you will lead the day-to-day business operations of Emmaus Greenwich, overseeing the collection, refurbishment, and resale of donated goods across its retail social enterprise. You will play a key role in driving income generation, ensuring financial sustainability, and supporting the organisation s mission to provide meaningful work and support for people who have experienced homelessness. Working as part of the Management Team, you will promote the charity internally and externally, contributing to strategic goals around self-sufficiency, growth, and social impact. Main duties and responsibilities: Lead and manage the day-to-day retail and trading operations, ensuring strong sales performance, customer service, and income generation Develop, motivate, and manage staff, volunteers, and companions across business activities, including recruitment, training, supervision, and rota management Oversee shop merchandising, layout, stock flow, and customer experience to maximise sales and engagement Manage stock systems, cash handling, banking processes, and ensure accurate reporting and administration Oversee donation processing, sorting areas, warehouse operations, and recycling processes including rag and book recycling Drive business growth by identifying new income opportunities, including Gift Aid, account customers, and e-commerce development Monitor competitor activity and market trends to inform pricing, strategy, and business development Ensure compliance with GDPR, Health & Safety, and organisational policies and procedures Support the welfare, development, and engagement of companions through structured work opportunities and collaboration with community leadership Maintain safe, clean, and well-managed retail and operational environments across all sites Build and maintain external relationships with suppliers, partners, and the wider Emmaus network Contribute to strategic planning, reporting, and wider organisational development. About you: As Business Manager, you will be an experienced and commercially minded leader with a strong background in retail operations, team management, and income generation. You will have proven experience managing staff, volunteers, or mixed teams within a fast-paced environment, ideally within a charity, social enterprise, or retail setting. You will be confident overseeing budgets, stock systems, and operational processes, with strong organisational and problem-solving skills. You will be a strong communicator with the ability to lead, motivate, and develop diverse teams, including volunteers and individuals with additional support needs. A commitment to social impact, sustainability, and the values of Emmaus is essential, along with the ability to work collaboratively within a leadership team and engage effectively with external stakeholders. About Emmaus: Emmaus Greenwich is part of the wider Emmaus UK Federation, providing a home, work, and support for people who have experienced homelessness. Through its social enterprise model, the organisation collects, refurbishes, and sells donated goods to generate income that supports its community and mission, while helping individuals rebuild their lives with dignity and purpose. If you have the relevant skills and experience for this Business Manager position and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you. Please check your email inbox and spam/junk folder for any correspondence for this role. If you require any reasonable adjustments or information in an alternative format, please inform us as soon as possible so that appropriate arrangements can be made. No recruitment agencies, please This vacancy is being advertised and handled through Spider, the region s Online Job Advertiser, on our behalf. We both take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. As you might expect you may be contacted by email, text or telephone. For full Privacy Policy details please see email correspondence on receipt of your application.
May 08, 2026
Full time
Business Manager - Emmaus Greenwich is seeking a Business Manager to join the team in Greenwich, London on a full-time, permanent basis. Fantastic company benefits include: Salary:£42,000 £47,000 per annum, depending on experience Holiday: 25 days holiday, plus Bank Holidays Additional: Free onsite parking, Pension Scheme, Employee Assistance Programme with 24/7 confidential counselling About the role: As Business Manager, you will lead the day-to-day business operations of Emmaus Greenwich, overseeing the collection, refurbishment, and resale of donated goods across its retail social enterprise. You will play a key role in driving income generation, ensuring financial sustainability, and supporting the organisation s mission to provide meaningful work and support for people who have experienced homelessness. Working as part of the Management Team, you will promote the charity internally and externally, contributing to strategic goals around self-sufficiency, growth, and social impact. Main duties and responsibilities: Lead and manage the day-to-day retail and trading operations, ensuring strong sales performance, customer service, and income generation Develop, motivate, and manage staff, volunteers, and companions across business activities, including recruitment, training, supervision, and rota management Oversee shop merchandising, layout, stock flow, and customer experience to maximise sales and engagement Manage stock systems, cash handling, banking processes, and ensure accurate reporting and administration Oversee donation processing, sorting areas, warehouse operations, and recycling processes including rag and book recycling Drive business growth by identifying new income opportunities, including Gift Aid, account customers, and e-commerce development Monitor competitor activity and market trends to inform pricing, strategy, and business development Ensure compliance with GDPR, Health & Safety, and organisational policies and procedures Support the welfare, development, and engagement of companions through structured work opportunities and collaboration with community leadership Maintain safe, clean, and well-managed retail and operational environments across all sites Build and maintain external relationships with suppliers, partners, and the wider Emmaus network Contribute to strategic planning, reporting, and wider organisational development. About you: As Business Manager, you will be an experienced and commercially minded leader with a strong background in retail operations, team management, and income generation. You will have proven experience managing staff, volunteers, or mixed teams within a fast-paced environment, ideally within a charity, social enterprise, or retail setting. You will be confident overseeing budgets, stock systems, and operational processes, with strong organisational and problem-solving skills. You will be a strong communicator with the ability to lead, motivate, and develop diverse teams, including volunteers and individuals with additional support needs. A commitment to social impact, sustainability, and the values of Emmaus is essential, along with the ability to work collaboratively within a leadership team and engage effectively with external stakeholders. About Emmaus: Emmaus Greenwich is part of the wider Emmaus UK Federation, providing a home, work, and support for people who have experienced homelessness. Through its social enterprise model, the organisation collects, refurbishes, and sells donated goods to generate income that supports its community and mission, while helping individuals rebuild their lives with dignity and purpose. If you have the relevant skills and experience for this Business Manager position and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you. Please check your email inbox and spam/junk folder for any correspondence for this role. If you require any reasonable adjustments or information in an alternative format, please inform us as soon as possible so that appropriate arrangements can be made. No recruitment agencies, please This vacancy is being advertised and handled through Spider, the region s Online Job Advertiser, on our behalf. We both take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. As you might expect you may be contacted by email, text or telephone. For full Privacy Policy details please see email correspondence on receipt of your application.
A growing Manchester City Centre business is seeking an experienced Credit Manager to lead their Accounts Receivable team. This hybrid role focuses on driving change, improving processes, and ensuring financial compliance. With opportunities for progression, flexible working, and great benefits, it offers an excellent work-life balance in an inclusive environment. Key responsibilities include leading and developing the Accounts Receivable team, overseeing credit control activities, managing cash forecasting and performance reporting, and ensuring compliance with financial controls. You will also play a key role in driving continuous improvement initiatives, enhancing systems and processes, and building strong relationships with both internal and external stakeholders. The business is seeking someone who can challenge existing ways of working and deliver meaningful operational improvements. To be considered, you should have proven experience in credit control or accounts receivable, along with prior team leadership or management experience. Strong Excel skills are essential, as are excellent communication and stakeholder management abilities, and confidence working with financial data and KPIs. Experience with ERP systems is required, while exposure to a Shared Service Centre or a fast-paced/FMCG environment would be advantageous. The company's continued growth offers genuine opportunities for career progression, with many employees advancing into senior roles. With the option to work from home three days per week, the role supports a healthy work-life balance-particularly as many organisations move back to full-time office-based working. The benefits package includes a bonus scheme, 25 days' holiday plus bank holidays, enhanced maternity leave, and more. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
May 08, 2026
Full time
A growing Manchester City Centre business is seeking an experienced Credit Manager to lead their Accounts Receivable team. This hybrid role focuses on driving change, improving processes, and ensuring financial compliance. With opportunities for progression, flexible working, and great benefits, it offers an excellent work-life balance in an inclusive environment. Key responsibilities include leading and developing the Accounts Receivable team, overseeing credit control activities, managing cash forecasting and performance reporting, and ensuring compliance with financial controls. You will also play a key role in driving continuous improvement initiatives, enhancing systems and processes, and building strong relationships with both internal and external stakeholders. The business is seeking someone who can challenge existing ways of working and deliver meaningful operational improvements. To be considered, you should have proven experience in credit control or accounts receivable, along with prior team leadership or management experience. Strong Excel skills are essential, as are excellent communication and stakeholder management abilities, and confidence working with financial data and KPIs. Experience with ERP systems is required, while exposure to a Shared Service Centre or a fast-paced/FMCG environment would be advantageous. The company's continued growth offers genuine opportunities for career progression, with many employees advancing into senior roles. With the option to work from home three days per week, the role supports a healthy work-life balance-particularly as many organisations move back to full-time office-based working. The benefits package includes a bonus scheme, 25 days' holiday plus bank holidays, enhanced maternity leave, and more. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Finance Assistant International Entertainment Start-Up Central London Harmonic are delighted to be working with a rapidly growing business in the creative industries who are looking to recruit a Finance Assistant. The company partners with some of the most exciting names in the entertainment and creative sector, delivering innovative projects across multiple formats. Their work spans high-profile productions and live experiences, working alongside household-name brands, celebrities and entertainment giants. Following a successful recent fundraise, the business is entering its next stage of growth, investing heavily in its infrastructure and finance capabilities to support expansion. The culture is collaborative, ambitious, and values-driven-an environment where finance is seen as a commercial partner to the wider business rather than a back-office function. The Role This Finance Assistant position sits within the finance team of a fast-growing immersive entertainment business with a turnover exceeding £10m. You will provide high-quality transactional accounting support across purchase ledger, revenue reconciliation, licensing, and month-end close, working closely with the Finance Manager and Finance Director. The business operates at the intersection of a high-volume visitor attraction and a global production house, with financial records spanning local ticket sales, corporate event income, and international licensing royalties. You will play a key role in ensuring those records are accurate, organised, and up to date. This is a well-suited role for someone early in their accounting career who is detail-oriented, comfortable with high-volume transactional work, and keen to develop and progress within a creative and fast-paced environment. Responsibilities Process supplier invoices, allocating costs to the correct department and making payments Reconcile supplier statements and manage the supplier onboarding process, including VAT and bank verification Reconcile box office and retail income from ticketing platforms against bank receipts Raise sales ledger invoices and monitor payment processor reports to ensure all digital transactions are accounted for Monitor receipt of funds across multiple currencies and ensuring foreign exchange transactions are clear and accurate in the system Act as a point of contact for international partner finance teams on reporting and payment queries Perform bank reconciliations across multiple currency accounts Manage the staff expense process and company credit card reconciliations Assist the Finance Manager with basic journals, accruals, and ad hoc reporting during the month-end close Ad hoc finance administration to support the wider team What We Need to See (Essential) High attention to detail Strong Microsoft Excel skills Strong communication skills An interest in entertainment, theatre, performing arts, and the creative/creative tech industries! Previous experience in these areas is a benefit. Package: Salary: £27,000-£30,000 Working Pattern: 4 days per week in the office, 1 day per week working from home Location: Central London If this is of interest, please get in touch at Due to the high volume of applications, we are receiving, if you have not heard back from us, please assume your application was unfortunately unsuccessful on this occasion. At Harmonic, we are dedicated to fostering an inclusive and equitable workplace. We actively welcome applications from individuals of all backgrounds and assure you that every candidate will be thoughtfully considered for the roles we represent, without regard to race, religion, gender expression, disability, or sexual orientation. At Harmonic, we are dedicated to fostering an inclusive and equitable workplace. We actively welcome applications from individuals of all backgrounds and assure you that every candidate will be thoughtfully considered for the roles we represent, without regard to race, religion, gender expression, disability, or sexual orientation.
May 08, 2026
Full time
Finance Assistant International Entertainment Start-Up Central London Harmonic are delighted to be working with a rapidly growing business in the creative industries who are looking to recruit a Finance Assistant. The company partners with some of the most exciting names in the entertainment and creative sector, delivering innovative projects across multiple formats. Their work spans high-profile productions and live experiences, working alongside household-name brands, celebrities and entertainment giants. Following a successful recent fundraise, the business is entering its next stage of growth, investing heavily in its infrastructure and finance capabilities to support expansion. The culture is collaborative, ambitious, and values-driven-an environment where finance is seen as a commercial partner to the wider business rather than a back-office function. The Role This Finance Assistant position sits within the finance team of a fast-growing immersive entertainment business with a turnover exceeding £10m. You will provide high-quality transactional accounting support across purchase ledger, revenue reconciliation, licensing, and month-end close, working closely with the Finance Manager and Finance Director. The business operates at the intersection of a high-volume visitor attraction and a global production house, with financial records spanning local ticket sales, corporate event income, and international licensing royalties. You will play a key role in ensuring those records are accurate, organised, and up to date. This is a well-suited role for someone early in their accounting career who is detail-oriented, comfortable with high-volume transactional work, and keen to develop and progress within a creative and fast-paced environment. Responsibilities Process supplier invoices, allocating costs to the correct department and making payments Reconcile supplier statements and manage the supplier onboarding process, including VAT and bank verification Reconcile box office and retail income from ticketing platforms against bank receipts Raise sales ledger invoices and monitor payment processor reports to ensure all digital transactions are accounted for Monitor receipt of funds across multiple currencies and ensuring foreign exchange transactions are clear and accurate in the system Act as a point of contact for international partner finance teams on reporting and payment queries Perform bank reconciliations across multiple currency accounts Manage the staff expense process and company credit card reconciliations Assist the Finance Manager with basic journals, accruals, and ad hoc reporting during the month-end close Ad hoc finance administration to support the wider team What We Need to See (Essential) High attention to detail Strong Microsoft Excel skills Strong communication skills An interest in entertainment, theatre, performing arts, and the creative/creative tech industries! Previous experience in these areas is a benefit. Package: Salary: £27,000-£30,000 Working Pattern: 4 days per week in the office, 1 day per week working from home Location: Central London If this is of interest, please get in touch at Due to the high volume of applications, we are receiving, if you have not heard back from us, please assume your application was unfortunately unsuccessful on this occasion. At Harmonic, we are dedicated to fostering an inclusive and equitable workplace. We actively welcome applications from individuals of all backgrounds and assure you that every candidate will be thoughtfully considered for the roles we represent, without regard to race, religion, gender expression, disability, or sexual orientation. At Harmonic, we are dedicated to fostering an inclusive and equitable workplace. We actively welcome applications from individuals of all backgrounds and assure you that every candidate will be thoughtfully considered for the roles we represent, without regard to race, religion, gender expression, disability, or sexual orientation.
Orka Financial is currently working with an established business based in Slough which is looking to hire a Financial Planning & Analysis Specialist to join them. This position would report into the FP&A Manager, will primarily be responsible for controlling, provisioning, budgeting and reporting activities. Key Responsibilities: Maintain reports and data systems required to support the accurate and timely production of regular management information. Support the development and upkeep of analytical models and tools used for business planning, forecasting, budgeting, and risk assessment. Assist in preparing periodic financial reports for submission through internal reporting systems. Produce regular financial reporting packs for internal stakeholders. Conduct detailed analysis of financial performance, comparing actual results against plans and forecasts. Prepare financial reports and carry out investigations to support management insight, control, and forecasting activities. Perform reconciliations between operational data and centrally reported figures to ensure consistency and accuracy. Collaborate with various teams to build a strong understanding of business drivers, supporting effective reporting and planning processes. Provide cross-functional support within the wider finance function to ensure continuity of key activities. Act as a point of contact for internal and external stakeholders on matters relating to financial planning, reporting, and analysis. Ensure compliance with all relevant regulatory and organisational requirements. Undertake additional responsibilities as required by management from time to time. Key Skills: Educated to degree level with progress toward or membership of a recognised professional accounting or finance qualification. Demonstrated experience in financial and business analysis, typically gained over several years in a relevant role. Advanced proficiency in standard office software, particularly spreadsheet applications. Experience using financial or reporting systems and data analysis tools. Solid understanding of core financial evaluation techniques such as investment appraisal, performance metrics, and variance analysis. Ability to work effectively under pressure and manage competing priorities. Strong analytical and problem-solving skills, with a structured and logical approach. Naturally curious, with a strong inclination toward data-driven analysis. Confident communicator who contributes ideas, supports continuous improvement, and adapts well to change. Salary: £40,000-£45,000 DOE - plus hybrid working, study support and other great benefits.
May 08, 2026
Full time
Orka Financial is currently working with an established business based in Slough which is looking to hire a Financial Planning & Analysis Specialist to join them. This position would report into the FP&A Manager, will primarily be responsible for controlling, provisioning, budgeting and reporting activities. Key Responsibilities: Maintain reports and data systems required to support the accurate and timely production of regular management information. Support the development and upkeep of analytical models and tools used for business planning, forecasting, budgeting, and risk assessment. Assist in preparing periodic financial reports for submission through internal reporting systems. Produce regular financial reporting packs for internal stakeholders. Conduct detailed analysis of financial performance, comparing actual results against plans and forecasts. Prepare financial reports and carry out investigations to support management insight, control, and forecasting activities. Perform reconciliations between operational data and centrally reported figures to ensure consistency and accuracy. Collaborate with various teams to build a strong understanding of business drivers, supporting effective reporting and planning processes. Provide cross-functional support within the wider finance function to ensure continuity of key activities. Act as a point of contact for internal and external stakeholders on matters relating to financial planning, reporting, and analysis. Ensure compliance with all relevant regulatory and organisational requirements. Undertake additional responsibilities as required by management from time to time. Key Skills: Educated to degree level with progress toward or membership of a recognised professional accounting or finance qualification. Demonstrated experience in financial and business analysis, typically gained over several years in a relevant role. Advanced proficiency in standard office software, particularly spreadsheet applications. Experience using financial or reporting systems and data analysis tools. Solid understanding of core financial evaluation techniques such as investment appraisal, performance metrics, and variance analysis. Ability to work effectively under pressure and manage competing priorities. Strong analytical and problem-solving skills, with a structured and logical approach. Naturally curious, with a strong inclination toward data-driven analysis. Confident communicator who contributes ideas, supports continuous improvement, and adapts well to change. Salary: £40,000-£45,000 DOE - plus hybrid working, study support and other great benefits.
Finance Assistant 9-12 Month Maternity Cover - Fixed Term Contract Location: St Albans On-Site Hours: Full time, Monday to Friday Salary: £30,000 - £33,000 per annum Legal Sector The Opportunity Smart10 Recruitment Group are proud to be partnering with a well-established and highly regarded legal firm in St Albans to recruit a Finance Assistant on a 9-12-month maternity cover contract. This is an excellent opportunity to join a busy and professional finance team, providing key financial and administrative support to legal teams and senior stakeholders across the firm. The Role Reporting to the Head of Finance, you will support the day-to-day financial operations of the firm and assist with a broad range of accounting and administrative responsibilities. Key duties will include: Updating financial spreadsheets with monthly transactions Preparing profit and loss schedules Reconciling bank statements Providing updates on fees delivered against targets Processing tax payments (under instruction) Recording monthly payroll entries and journals Processing and recording monthly pension payments Managing supplier invoices and liaising with suppliers and managers Supporting budget preparation processes Participating in annual audits Assisting with VAT return preparation Processing and authorising bank transfers via Bankline Supporting Partners and senior staff with financial queries Assisting in the development and maintenance of finance policies About You We are seeking a detail-oriented and organised finance professional who thrives in a structured, professional environment. Essential: Minimum 2 years' experience as a Finance Assistant or similar Strong knowledge of accounting and bookkeeping procedures Experience with month-end journals and management reporting Advanced MS Excel skills, including financial functions Excellent organisational and time management skills High attention to detail with strong numerical accuracy Confident written and verbal communication skills Ability to remain calm and professional under pressure Desirable: Level 2 AAT (or equivalent finance/bookkeeping qualification) Previous experience within a law firm Knowledge of Solicitors Accounts Rules Thank you for your interest in this vacancy, advertised by SMT Recruitment (Smart10 Ltd), acting as an employment agency/business. Your application will be considered alongside others, and we will contact you within three working days if you are shortlisted. SMT Recruitment is a multi-award-winning specialist recruitment consultancy providing temporary, contract, and permanent recruitment solutions across selected business sectors. To stay up to date with our latest opportunities, please visit our website, like us on Facebook, and follow us on Instagram or LinkedIn. Please refer to SMT's Privacy Policy for details on how we manage your data.
May 08, 2026
Contractor
Finance Assistant 9-12 Month Maternity Cover - Fixed Term Contract Location: St Albans On-Site Hours: Full time, Monday to Friday Salary: £30,000 - £33,000 per annum Legal Sector The Opportunity Smart10 Recruitment Group are proud to be partnering with a well-established and highly regarded legal firm in St Albans to recruit a Finance Assistant on a 9-12-month maternity cover contract. This is an excellent opportunity to join a busy and professional finance team, providing key financial and administrative support to legal teams and senior stakeholders across the firm. The Role Reporting to the Head of Finance, you will support the day-to-day financial operations of the firm and assist with a broad range of accounting and administrative responsibilities. Key duties will include: Updating financial spreadsheets with monthly transactions Preparing profit and loss schedules Reconciling bank statements Providing updates on fees delivered against targets Processing tax payments (under instruction) Recording monthly payroll entries and journals Processing and recording monthly pension payments Managing supplier invoices and liaising with suppliers and managers Supporting budget preparation processes Participating in annual audits Assisting with VAT return preparation Processing and authorising bank transfers via Bankline Supporting Partners and senior staff with financial queries Assisting in the development and maintenance of finance policies About You We are seeking a detail-oriented and organised finance professional who thrives in a structured, professional environment. Essential: Minimum 2 years' experience as a Finance Assistant or similar Strong knowledge of accounting and bookkeeping procedures Experience with month-end journals and management reporting Advanced MS Excel skills, including financial functions Excellent organisational and time management skills High attention to detail with strong numerical accuracy Confident written and verbal communication skills Ability to remain calm and professional under pressure Desirable: Level 2 AAT (or equivalent finance/bookkeeping qualification) Previous experience within a law firm Knowledge of Solicitors Accounts Rules Thank you for your interest in this vacancy, advertised by SMT Recruitment (Smart10 Ltd), acting as an employment agency/business. Your application will be considered alongside others, and we will contact you within three working days if you are shortlisted. SMT Recruitment is a multi-award-winning specialist recruitment consultancy providing temporary, contract, and permanent recruitment solutions across selected business sectors. To stay up to date with our latest opportunities, please visit our website, like us on Facebook, and follow us on Instagram or LinkedIn. Please refer to SMT's Privacy Policy for details on how we manage your data.
Can you spot a cost variance before anyone else? Do you enjoy turning numbers into insight that drives real operations? Are you ready to grow your finance career in a fast-paced fashion environment? Here at GXO, we're looking for a proactive and commercially curious Finance Assistant to join our Primark Thrapston site. Reporting to the Finance Manager , you'll play a key role in supporting site finance operations, delivering accurate reporting, and partnering with operational teams to help them understand cost drivers and performance. This is a fantastic opportunity for someone studying towards (or already holding) an AAT qualification who thrives in a hands-on, deadline-driven environment and enjoys working closely with stakeholders across the operation. This is a full-time, permanent position, based on-site. You will work Monday to Friday, 08:00 till 16:00. Pay, benefits and more: We're looking to offer a salary of up to £25,000 per annum, and 25 days annual leave (plus bank holidays). Your benefits package includes a company sponsored pension scheme, life assurance and access to our benefits platform, including retail discounts What you'll do on a typical day: Manage purchase orders, accruals, and prepayments to ensure accurate and timely financial data Produce weekly and monthly cost reporting, explaining variances and highlighting risks and opportunities Support month-end processes, meeting GXO and customer reporting deadlines Reconcile and control payroll costs, KPIs, and operational cost drivers Provide analytical and reporting support to operational teams, Finance Manager, and wider finance function What you need to succeed at GXO: Previous experience in a finance or accounting role Studying towards or have completed AAT (or open to further study) Strong Microsoft Office skills, particularly Excel Ability to work independently and as part of a team Highly organised and able to work accurately under pressure We engineer faster, smarter, leaner supply chains. GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement
May 08, 2026
Full time
Can you spot a cost variance before anyone else? Do you enjoy turning numbers into insight that drives real operations? Are you ready to grow your finance career in a fast-paced fashion environment? Here at GXO, we're looking for a proactive and commercially curious Finance Assistant to join our Primark Thrapston site. Reporting to the Finance Manager , you'll play a key role in supporting site finance operations, delivering accurate reporting, and partnering with operational teams to help them understand cost drivers and performance. This is a fantastic opportunity for someone studying towards (or already holding) an AAT qualification who thrives in a hands-on, deadline-driven environment and enjoys working closely with stakeholders across the operation. This is a full-time, permanent position, based on-site. You will work Monday to Friday, 08:00 till 16:00. Pay, benefits and more: We're looking to offer a salary of up to £25,000 per annum, and 25 days annual leave (plus bank holidays). Your benefits package includes a company sponsored pension scheme, life assurance and access to our benefits platform, including retail discounts What you'll do on a typical day: Manage purchase orders, accruals, and prepayments to ensure accurate and timely financial data Produce weekly and monthly cost reporting, explaining variances and highlighting risks and opportunities Support month-end processes, meeting GXO and customer reporting deadlines Reconcile and control payroll costs, KPIs, and operational cost drivers Provide analytical and reporting support to operational teams, Finance Manager, and wider finance function What you need to succeed at GXO: Previous experience in a finance or accounting role Studying towards or have completed AAT (or open to further study) Strong Microsoft Office skills, particularly Excel Ability to work independently and as part of a team Highly organised and able to work accurately under pressure We engineer faster, smarter, leaner supply chains. GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement
Kenneth Brian Associates are working with a well-established and growing business based in Redhill who are looking to hire an Assistant Finance Manager to support their finance function during an exciting period of growth. Key Responsibilities: Revenue, Aged Application and Reserve Reconciliation Supporting with the production of management accounts Inter Company Invoicing Production of various financial reports (Excel) to assist the Acting Financial Controller Bank reconciliations Reconciliation of inter Company accounts Reconciliation of control accounts VAT and PAYE accounts control & returns Management of fixed assets register Management of hire purchase accounts Internal audit The Ideal Candidate: Previous experience in a finance or accounts-based role Strong Excel skills and experience with accounting software High attention to detail with strong analytical skills Proactive, organised, and able to meet deadlines
May 08, 2026
Full time
Kenneth Brian Associates are working with a well-established and growing business based in Redhill who are looking to hire an Assistant Finance Manager to support their finance function during an exciting period of growth. Key Responsibilities: Revenue, Aged Application and Reserve Reconciliation Supporting with the production of management accounts Inter Company Invoicing Production of various financial reports (Excel) to assist the Acting Financial Controller Bank reconciliations Reconciliation of inter Company accounts Reconciliation of control accounts VAT and PAYE accounts control & returns Management of fixed assets register Management of hire purchase accounts Internal audit The Ideal Candidate: Previous experience in a finance or accounts-based role Strong Excel skills and experience with accounting software High attention to detail with strong analytical skills Proactive, organised, and able to meet deadlines
Robert Half are proud to be exclusively partnering with Pursuit Racing to recruit their new Finance & Operations Coordinator on a permanent, part-time basis. This is an exciting opportunity to join a genuinely unique business at the heart of European historic motorsport. Founded in 2020, Pursuit Racing was built on a passion for historic motorsport, not just preparing iconic race cars to the very highest standards, but coaching and developing drivers at every level to race with confidence and skill. Operating from a state-of-the-art development centre in Bicester, the team competes in the finest races and rallies across Europe. Location: Bicester - fully office-based Working Pattern: 4 days per week (Tues-Fri preferably) Hours: 8:30am - 5:30pm (1 hour lunch break) Salary: £28,000 - £33,000 FTE (salary pro-rata'd) Bonus: Up to 10% annually + Christmas bonus The Role: Joining a close-knit team, this is a varied, hands-on position that sits at the operational heart of the business. You will manage the full range of day-to-day financial processes, from supplier billing and client invoicing through to bank reconciliations and ledger management, while also providing administrative and operational support to the Managing Director and Finance Manager. The working week is split across finance (three days) and administration (one day), though in practice the role is fluid and you will need to be comfortable pivoting between tasks as priorities shift. There are always plates spinning here, and the right person will thrive on that variety rather than shy away from it. Responsibilities: Finance & Accounts Finalising purchase orders and processing supplier bills on Xero, ensuring accuracy between the in-house system and Xero Understanding the full operation of our in-house inventory system and ensuring its accuracy Maintain the payment form and reconcile against Xero, ensuring correct due dates Reconcile bank accounts on Xero and ensure all sales and purchase ledger entries are coded accurately to the correct nominal codes, projects, and profit centres. Make supplier payments in line with deadlines File and organise financial documentation effectively Coordinate and maintain the storage tracker of client vehicles and invoicing clients monthly / quarterly Review time recorded for in-house jobs and take appropriate action where corrections or follow-up is required Maintain the register for race and test entries for Finance audit purposes Add one-off parts to jobs on in-house inventory system Chase missing VAT invoices, bills, receipts, and required financial documents from the team or external suppliers Maintain accurate and up-to-date client and supplier records Raise accurate client invoices, ensuring parts and time entries are correct, and send client statements Control and maintain utility accounts and related records Run finance and operational reports for the FM as required Support the MD and FM with ad hoc administrative and finance tasks Operations & Administration Provide ad hoc administrative support to the MD - including booking travel, transport, and hotels for races abroad Manage consumables ordering (e.g. Amazon) and ensure stock levels are maintained Handle utilities matters Understand and maintain the in-house inventory system, adding parts to jobs as needed File and organise financial documentation effectively Support the MD and FM with any additional ad hoc tasks as required Your Profile: Highly organised, autonomous, and self-sufficient - able to prioritise your own workload and stay on top of a varied to-do list Detail-oriented, with absolute accuracy when handling financial data, invoices, and reconciliations Comfortable working at pace and pivoting quickly in response to ad hoc requests A confident communicator - clear and professional when dealing with suppliers, clients, and colleagues Proactive and solutions-focused - spotting issues early and taking ownership of resolving them Trustworthy and discreet when handling sensitive financial information Experienced in a fast-paced working environment where multiple priorities compete for your attention How to Apply: This role is being managed exclusively by Robert Half. To be considered, please apply directly through Robert Half. Please note: any speculative CVs or third-party agency applications submitted directly to Pursuit Racing will be forwarded to Robert Half for review, and will be treated as applications made through Robert Half in the first instance. To ensure your application is handled correctly and promptly, we strongly encourage you to apply through the official Robert Half process. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data:
May 08, 2026
Full time
Robert Half are proud to be exclusively partnering with Pursuit Racing to recruit their new Finance & Operations Coordinator on a permanent, part-time basis. This is an exciting opportunity to join a genuinely unique business at the heart of European historic motorsport. Founded in 2020, Pursuit Racing was built on a passion for historic motorsport, not just preparing iconic race cars to the very highest standards, but coaching and developing drivers at every level to race with confidence and skill. Operating from a state-of-the-art development centre in Bicester, the team competes in the finest races and rallies across Europe. Location: Bicester - fully office-based Working Pattern: 4 days per week (Tues-Fri preferably) Hours: 8:30am - 5:30pm (1 hour lunch break) Salary: £28,000 - £33,000 FTE (salary pro-rata'd) Bonus: Up to 10% annually + Christmas bonus The Role: Joining a close-knit team, this is a varied, hands-on position that sits at the operational heart of the business. You will manage the full range of day-to-day financial processes, from supplier billing and client invoicing through to bank reconciliations and ledger management, while also providing administrative and operational support to the Managing Director and Finance Manager. The working week is split across finance (three days) and administration (one day), though in practice the role is fluid and you will need to be comfortable pivoting between tasks as priorities shift. There are always plates spinning here, and the right person will thrive on that variety rather than shy away from it. Responsibilities: Finance & Accounts Finalising purchase orders and processing supplier bills on Xero, ensuring accuracy between the in-house system and Xero Understanding the full operation of our in-house inventory system and ensuring its accuracy Maintain the payment form and reconcile against Xero, ensuring correct due dates Reconcile bank accounts on Xero and ensure all sales and purchase ledger entries are coded accurately to the correct nominal codes, projects, and profit centres. Make supplier payments in line with deadlines File and organise financial documentation effectively Coordinate and maintain the storage tracker of client vehicles and invoicing clients monthly / quarterly Review time recorded for in-house jobs and take appropriate action where corrections or follow-up is required Maintain the register for race and test entries for Finance audit purposes Add one-off parts to jobs on in-house inventory system Chase missing VAT invoices, bills, receipts, and required financial documents from the team or external suppliers Maintain accurate and up-to-date client and supplier records Raise accurate client invoices, ensuring parts and time entries are correct, and send client statements Control and maintain utility accounts and related records Run finance and operational reports for the FM as required Support the MD and FM with ad hoc administrative and finance tasks Operations & Administration Provide ad hoc administrative support to the MD - including booking travel, transport, and hotels for races abroad Manage consumables ordering (e.g. Amazon) and ensure stock levels are maintained Handle utilities matters Understand and maintain the in-house inventory system, adding parts to jobs as needed File and organise financial documentation effectively Support the MD and FM with any additional ad hoc tasks as required Your Profile: Highly organised, autonomous, and self-sufficient - able to prioritise your own workload and stay on top of a varied to-do list Detail-oriented, with absolute accuracy when handling financial data, invoices, and reconciliations Comfortable working at pace and pivoting quickly in response to ad hoc requests A confident communicator - clear and professional when dealing with suppliers, clients, and colleagues Proactive and solutions-focused - spotting issues early and taking ownership of resolving them Trustworthy and discreet when handling sensitive financial information Experienced in a fast-paced working environment where multiple priorities compete for your attention How to Apply: This role is being managed exclusively by Robert Half. To be considered, please apply directly through Robert Half. Please note: any speculative CVs or third-party agency applications submitted directly to Pursuit Racing will be forwarded to Robert Half for review, and will be treated as applications made through Robert Half in the first instance. To ensure your application is handled correctly and promptly, we strongly encourage you to apply through the official Robert Half process. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data:
