60 jobs found

Applications Operations Analyst - LondonPermanent Hybrid Working Competitive Salary An international law firm is seeking an experienced Applications Operations Analyst to join its London office. This is a fantastic opportunity to play a key role in maintaining and improving the performance, security, and reliability of enterprise applications across a dynamic and fast-paced professional services environment. Reporting to the Manager of Applications Operations, the successful candidate will be responsible for day-to-day system support, patching, monitoring, and troubleshooting, while also contributing to process improvement, documentation, and integration stability. The role involves close collaboration with infrastructure, security, and business teams to ensure seamless application performance and user experience. Key Responsibilities: Perform system maintenance, patching, and upgrades in line with change management procedures Monitor application health and performance, proactively resolving issues Manage user access controls and support security audits Respond to incidents and service requests within SLA targets Support application deployments, integrations, and configuration changes Maintain documentation, runbooks, and support knowledge base articles Identify opportunities for automation and process optimisation Track and report on KPIs, system uptime, and user engagement metrics Collaborate with cross-functional teams to support scalability and performance tuning Ideal Candidate Profile: 3+ years of experience in enterprise application support or IT operations Strong troubleshooting and analytical skills Familiarity with ITSM platforms (e.g., ServiceNow) and monitoring tools Understanding of access management, patching, and vulnerability remediation Exposure to ITIL practices and professional services environments Experience with documentation tools and scripting (e.g., PowerShell, Python) Relevant certifications (e.g., ITIL Foundation) preferred It offers the chance to work within a collaborative team and contribute to the ongoing improvement of critical business systems. To express interest or learn more, please get in touch directly. Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply. Ryder Reid Legal is a recruitment specialist. For over thirty years we've been connecting legal talent with many of the leading law firms in London and internationally. Follow our LinkedIn page for the latest vacancies.

Business Change & Implementation Manager Liverpool, UK Job Description Posted Monday 30 March 2026 at 01:00 Acorn Group are currently looking for a Business Change & Implementation Manager to partner with senior leaders and take ownership of business critical change - ensuring every update lands cleanly, compliantly, and with minimal disruption. As the Business Change & Implementation Manager, you'll be the central point of coordination across Product, Tech, Legal, Compliance, and Operations, making sure change is not only approved but fully delivered, embedded, and understood. Job Title: Business Change and Implementation Manager Salary: up to £50,000 depending on experience Location: Liverpool City Centre on a hybrid working basis Working Hours: 37.5 hours per week, Monday to Friday What You'll Do Lead change from initiation through planning, delivery, and post implementation review. Run clear, structured processes that keep changes controlled but lightweight. Manage timelines, risks, dependencies, and stakeholders. Lead updates to Terms of Business Agreements, policy wording, fees, customer communications, and other critical documents. Work with Legal & Compliance to ensure outputs are correct, approved, and audit ready. Connect the Organisation Act as the glue across Product, Tech, Operations, and customer-facing teams. Ensure everyone knows what's changing, why, and their role in delivery. Build alignment, clarity, and accountability. Ensure changes go live across systems, customer journeys, documents, and internal processes. Own business readiness, including internal comms and training when needed. Spot risks early and remove blockers. Run a simple but effective governance process for business change. Support or lead forums such as change boards/CAB. Ensure all changes stand up to regulatory and audit scrutiny. What we are looking for: Strong experience delivering business change in regulated environments, ideally within the Insurance/ Financial Services industry Confident managing document led and regulatory change (TOBAs, policies, communications, fees). Excellent stakeholder coordination across varied teams. Highly organised with strong attention to detail and governance. Desirable but not essential: Experience working closely with Product & Technology squads. Understanding of release/change frameworks (ITIL a plus). Ability to design or improve change processes. What Success Looks Like Smooth, predictable delivery with minimal escalations. Accurate, compliant, consistent documentation and customer outputs. Stakeholders aligned and clear on responsibilities. Leadership stays informed without being dragged into the detail. The hiring manager is no longer firefighting day to day change. If you're looking for a company with a strong culture, real career progression, and a people first approach - all rooted in the heart of Liverpool -Grow withAcorn. Grow with Acorn AtAcorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of theAcorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing1,700+ people across the UKandreached a milestone £750 millionin total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement A maximum of 35 days' holiday(depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support& free counselling available Grow with us:Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working optionsto support work-life balance and individual needs Our Commitment to our colleague's: Mindful Employer- championing mental health and wellbeing Disability Confident Level 1 & 2- creating accessible, inclusive opportunities Menopause Friendly accredited- supporting every stage of life ️ Armed Forces Covenant signatory- honouring those who serve ️ Armed Forces Defence employer recognition scheme- Supporting those who serve Great Places to Work 2024/25- fostering an engaging and positive workplace culture Best Place to Work for Development- proud to be investing in people's future Best Place to Work for Women- breaking down barriers to women's career progression A Few Things to Know Before You Apply If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who haveat least one year remainingon their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work.

Technical Services Manager Location: Kidderminster Salary: £30,000 - £35,000 per annum Vacancy Type: Permanent, Full Time Closing Date: 30th April 2026 As an IT recycler and supplier of IT Services we have overseen more than 3 million devices through the IT lifecycle and, as a result, are perfectly placed to provide our customers with guidance and advice through this complex market. We offer a huge range of additional services, such as IT spares and logistics throughout the UK, as well as datacentre and office relocations, configuration and build, bonded stock, engineers and project managers along with Greensafe Global, our hardware specialist IT brokerage service. The Role The Technical Services Manager is accountable for leading and overseeing the Device Configuration and Commissioning department, managing the throughput of approximately 150,000 devices annually. This role is responsible for ensuring operational efficiency, maintaining the highest quality standards, and driving continuous improvement initiatives that foster innovation, deliver cost savings, and enhance overall service excellence. Key Responsibilities: Competencies & Behaviours: Team Leadership: Manage, coach, provide clear direction and develop a team of , fostering accountability, collaboration, and continuous growth. Operations Management: Oversee device configuration, commissioning, and QA (laptops, desktops, tablets, phones, servers, printers), ensuring throughput and service levels are met. Quality & Compliance: Set and monitor quality standards, conduct audits, and ensure adherence to customer and regulatory requirements. Process Improvement: Drive efficiency, cost savings, and scalability through automation, tools, and workflow enhancements. Lead initiatives to scale operations, supporting with device volumes. Stakeholder Engagement: Report on performance, risks, and opportunities to leadership, manage escalations, and support new service launches. Resource Planning: Allocate staff and resources effectively, balancing demand, cost efficiency, and service delivery. Skills and Qualifications Performance & KPIs: Deliver high throughput, on-time device configuration and shipping; achieve 98% first time-right quality rates; improve cost efficiency and staff performance. Decision-Making: Approve day-to-day operational changes, process improvements, and tooling adoption within budget; escalate major budgetary or contractual matters. Collaboration: Partner with internal teams (Head of Service, Technology Lead, QA, Logistics, Procurement, IT Ops) and manage external relationships with customers and vendors. Compliance & Security: Ensure adherence to ISO27001, Cyber Essentials Plus, GDPR, and customer-specific security standards; maintain audit readiness. Future Development: Lead cross-site service standardisation, contribute to strategic innovation projects, and progress towards senior leadership opportunities Experienced leader with proven success managing large-scale IT configuration or technical operations teams. Strong people management skills, ideally with experience developing younger or less experienced teams. Skilled in operational planning, process management, and high-volume device handling. Knowledgeable in IT hardware configuration, quality assurance, and compliance standards. Analytical and data-driven, with the ability to interpret KPIs and implement meaningful improvements. Strong communication and stakeholder management abilities, with a customer-focused mindset. Familiarity with ITIL, Lean, or Six Sigma methodologies is an advantage. Benefits Opportunity to progress to Head of Service Operations or wider leadership roles. Staff discount, online store Company events Refer a friend Scheme - £150+ On-site Fully Equipped Gymnasium To Apply If you feel you are a suitable candidate and would like to work for Greensafe IT, please do not hesitate to apply.

Are you an experienced, people focused Service Delivery Manager looking for a role where you can lead from the front in a structured, customer-centric environment? Our client is an established and growing managed IT services provider with a strong reputation for quality and care. This role offers the opportunity to take real ownership of service delivery within a close-knit team and the chance to shape and improve how services are delivered across the business. Service Delivery Manager Waterlooville (Hybrid - 3 days office, 2 days home) 47,000 to 53,000 per annum In this role, you will be working within a team of 11 accountable for the day-to-day performance of managed IT services, the development of the Service Desk and Specialist Engineering teams, and the overall customer experience. Looking fir someone experienced, logical, and driven - someone who can hit the ground running, bring clarity and structure, and isn't afraid to constructively challenge when needed. Key Responsibilities Lead, support, and develop the Service Desk and Specialist Engineering teams in a positive, people-first environment Own day-to-day service delivery across all managed services Conduct regular one-to-ones, performance reviews, and development planning Maintain and improve service management practices aligned with ISO/IEC (phone number removed) Identify and deliver service improvement initiatives Use service data and feedback to inform decision-making Collaborate with Security, Operations, and wider teams to ensure smooth transition of new or changed services Skills and Experience Essential: Proven experience in a Service Delivery Manager or similar role within IT services Strong background leading and developing technical teams Experience working within an ISO/IEC (phone number removed) aligned environment (using it to improve service, not just for compliance) Solid understanding of IT service management principles (incident, problem, change, request) Experience owning SLAs, service reporting, and improvement initiatives Confident communicator with the ability to manage escalations professionally and empathetically Structured, organised, and comfortable taking accountability Desirable: ITIL certification (or equivalent practical experience) Experience supporting ISO audits Background within an MSP environment Experience working alongside Customer Success or relationship management teams Why Apply? This is a local opportunity within a smaller, caring organisation where you can genuinely make an impact. You'll have visibility across the business, the chance to learn broadly, and the autonomy to shape service delivery in a meaningful way. If this Service Delivery Manager opportunity sounds of interest, please contact Chris Lynes at Spectrum IT Recruitment Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Working with a leading brand in Birmingham in their search for an IT Change Programme Director to join them on a permanent basis. Paying £110,000 base + £9,000 car allowance + 15 bonus. Hybrid working. Extensive experience in enterprise scale IT portfolio management and change delivery, with accountability for complex, multi year programmes - Strong knowledge of governance frameworks, PMO practices, and financial management, including portfolio prioritisation, benefits realisation, and investment decision making aligned to functional and enterprise strategy. - Demonstrable experience in anticipating, assessing, and managing operational and portfolio level delivery risk, applying sound judgement to navigate ambiguity, dependencies, and competing priorities. - Expertise in stakeholder engagement and cross functional integration, influencing senior leaders and facilitating alignment across IT, business functions, and external partners to achieve shared outcomes. - Proven capability in leading through managers, building high performing teams, developing leadership capability, and holding leaders accountable for delivery, performance, and cultural outcomes. - Expertise in managing external service providers and strategic partners, with strong commercial acumen across contract negotiation, supplier performance management, and value optimisation. Demonstrated ability to lead change at scale, championing continuous improvement, modern delivery practices, and adoption of new technologies to enhance business outcomes. - Excellent leadership, communication, and influencing skills, including the ability to challenge constructively, manage difficult conversations, and negotiate trade at executive level. - Qualifications in project/programme management and experience of working with other frameworks/methodologies such as COBIT, ITIL, Agile and TOGAF.

Problem Manager / Problem Analysis / Problem Coordinator Wakefield area, Hybrid role As Problem Manager you will be responsible for proactively analysing and driving resolution of complex problems within out IT Infrastructure and services. Successful Problem Manager / Problem Analysis / Problem Coordinator will be investigating and analysing incidents to identify underlying problems and root causes by proactivity looking at ServiceNow. As Problem Manager / Problem Analysis / Problem Coordinator you should have previous working experience in a similar role as a Problem Manager, preferably within an MSP environment, with a strong understanding of Problem Management processes and methodologies. Proficiency in incident management and rout cause analysis and familiarity with IT Infrastructure and services, including cloud, software, networks and applications. Ideally as Problem Manager / Problem Analysis / Problem Coordinator should have excellent knowledge of ITIL, (ITIL v 4 accreditation is ideal). As you ll be collaborating with cross-functional teams and stakeholders, excellent communication is a must and organisational skills and have the ability clearly explain technical concepts clearly to non-technical colleagues. Problem Manager / Problem Analysis / Problem Coordinator - Apply now we re waiting to invest in your career!

Job Title: Head of IT Location: Worcestershire across 3 sites (predominantly office based with flexibility for remote working of 1 day per week) Reports To: Partner, Head of Finance and Operations Department: Operational Support Direct Reports: 1 1st Line IT Support Technician Role Purpose The Head of IT has full accountability for the firm's information technology environment, ensuring it is secure, resilient, scalable and aligned to the firm's strategic and regulatory objectives. The role will also be responsible for driving the thoughtful and appropriate adoption of AI and automation, ensuring these technologies are used safely, ethically and pragmatically to enhance efficiency, decision making and client service. This is a senior leadership role with clear ownership of the end to end IT estate, including infrastructure, applications, cybersecurity, data and third party services. The role is responsible not only for operational stability, but for shaping and delivering the firm's technology roadmap so that technology actively supports business growth, efficiency and risk management. Working closely with senior leadership, the Head of IT will plan, prioritise and deliver technology initiatives using robust project management disciplines, ensuring change is well governed, outcomes focused and delivered with minimal disruption to the business. Core Accountabilities The overall performance, security and resilience of the firm's IT estate Ownership and continuous evolution of the business technology stack Delivery of IT and digital change programmes through effective project management Alignment of technology decisions with business strategy, regulatory obligations and operational risk IT governance, supplier performance, investment decisions and technology related risk Driving the responsible use of AI and automation to support efficiency, insight and business growth Key Responsibilities Technology Ownership & Infrastructure Own and manage the firm's IT infrastructure, including hardware, software, networks, cloud services, servers, storage, backup and disaster recovery Ensure systems are secure, reliable, well maintained and capable of scaling with business growth Proactively identify and address performance issues, capacity constraints and technical debt Oversee and coordinate external IT service providers where required Cybersecurity & Data Protection Hold overall accountability for the firm's cybersecurity posture Define, implement and enforce security policies, standards and controls Monitor systems and risks, responding appropriately to threats and incidents Ensure compliance with GDPR, data protection legislation and industry best practice Act as senior owner for IT related incidents, risk management and remediation Business Applications & Technology Stack Own the selection, implementation, integration and optimisation of core business systems Ensure applications are stable, well integrated and aligned to business processes Manage vendor relationships to maximise value, performance and reliability Ensure users are informed of relevant system changes and improvements IT Strategy, Projects & Change Delivery Define and maintain a clear IT strategy and multi year technology roadmap Translate strategic objectives into clearly scoped, prioritised and well governed IT projects Lead and deliver IT and digital change initiatives using appropriate project management methodologies Manage project plans, risks, dependencies, budgets and stakeholder communication Ensure technology change is delivered on time, within scope and aligned to business outcomes Business Continuity & Disaster Recovery Own and maintain disaster recovery and business continuity arrangements Ensure backups are robust, current and regularly tested Periodically test recovery processes and implement improvements Vendor, MSP & Contract Management Own the relationship and performance of the outsourced IT Managed Service Provider Manage all third party technology suppliers and service contracts Negotiate and review contracts and SLAs to ensure value, resilience and scalability Ensure contracts are renewed, replaced or exited in a controlled and timely manner Budget, Governance & Compliance Own the IT budget, cost forecasting and investment planning Ensure technology spend delivers clear business value Establish and maintain IT policies, procedures and governance frameworks Prepare for and manage IT audits and regulatory reviews Team Leadership & User Enablement Line manage and develop the 1st Line IT Support Technician Ensure users receive effective, timely and professional IT support Develop and deliver IT training to improve adoption and capability Maintain clear documentation, procedures and user guidance Key Skills & Experience Proven experience in a senior IT leadership role (IT Manager, IT Lead or Head of IT) Experience in accountancy, finance or professional services strongly preferred Strong knowledge of IT infrastructure, cloud platforms and business systems Demonstrable experience of cybersecurity, data protection and risk management Proven track record of delivering IT projects and managing technology change Strong vendor, contract and Managed Service Provider management experience Strong experience of building stakeholder relationships with Senior executives & C Suite. Proven line management, leadership and project management skills. Excellent communication and Team Player skills Strong decision making, prioritisation and problem solving abilities Qualifications Relevant certifications (e.g. Microsoft, ITIL, CompTIA, CISSP or similar) desirable Personal Attributes Clear ownership mindset with strong accountability Strategic thinker with a practical, delivery focused approach Confident decision maker able to balance risk, cost and business need Proactive, organised and comfortable managing competing priorities Able to operate both strategically and hands on when required Working Conditions Full time role, predominantly office based with some remote flexibility Occasional out of hours work for maintenance or critical incidents Benefits: Competitive salary 25 days annual leave, plus bank holidays Private Medical Health insurance Life Assurance Group Personal Pension Plan Electric Car scheme Cycle to Work Scheme Flexible Holiday Purchase Scheme Enhanced Family Pay - maternity, paternity, parental, and compassionate leave Employee Assistance Programme - 24/7 confidential helpline as well as online support If you wish to be considered for the role, please contact Joanne Harris on (phone number removed) or email me on (url removed)

Role: Service Delivery Manager Location: Basingstoke Duration: 6 Months Day rate: 600 Inside Ir35 Active DV clearance required Mandatory skills: Oversee end-to-end delivery of IT services across infrastructure, support functions and in close collaboration with the customer. Ensure services are delivered in line with agreed SLAs, KPIs, and compliance requirements. Monitor service performance metrics, analyse trends, and generate detailed reports for internal and client review. Act as the main point of contact for the customer regarding service delivery and performance. Manage incident, problem, and change management processes in accordance with ITIL best practices. Coordinate with internal IT teams (e.g., infrastructure, development, support) to resolve issues and implement improvements. Drive service improvement initiatives based on performance data, customer feedback, and technology developments. Manage vendor relationships and third-party service providers where applicable. Support IT governance, compliance, and audit-related activities as required. Your experience Strong experience in IT service delivery, IT operations, or client-facing IT roles. Strong understanding of IT service management frameworks (ITIL v3 or v4 certification preferred). Experience with ITSM tools such as ServiceNow, Jira Service Management, or CASD. Excellent communication, stakeholder management, and conflict resolution skills. Demonstrated ability to manage multiple projects and priorities under pressure. Strong analytical and problem-solving capabilities. Experience managing cross-functional teams in a complex technical environment.

Head of Digital Operations / Interim Head of Digital Operations / Inside IR35 / London / 2 Days per week / SC Cleared Job Title: Interim Head of Digital Operations INSIDE IR35 Day Rate - £500 per day Duration: 3-4 months (initial) Location: London, 2 Days Per week Start: ASAP Overview We're seeking an experienced Interim Head of Digital / IT Operations to stabilise and lead core technology operations across infrastructure and systems, within a Microsoft Azure environment. This is a hands-on leadership role focused on ensuring operational resilience, driving performance, and providing clear direction across digital operations during a critical period of change. Key Responsibilities Provide interim leadership across IT Operations, covering infrastructure & Systems Own the stability, performance, and security of a predominantly Azure-based cloud estate Lead and support teams across: Cloud Infrastructure (Azure) Systems / Enterprise Applications Service Operations / IT Support Assess current operating model and implement quick-win improvements to enhance reliability and efficiency Drive incident, problem, and change management maturity Ensure robust governance, monitoring, and reporting across services Partner with senior stakeholders to align operations with wider digital and transformation objectives Manage third-party vendors and service providers, ensuring delivery against SLAs Support ongoing or planned cloud optimisation / migration initiatives. Key Skills & Experience Proven experience operating at Head of / Director level in Digital or IT Operations (interim exposure preferred) Strong background in cloud-first environments, particularly Microsoft Azure Deep understanding of: Infrastructure operations (cloud & hybrid) IT service management (e.g. ITIL frameworks) Track record of stabilising or transforming underperforming operations Comfortable operating in ambiguous, fast-paced environments with immediate impact expected Strong stakeholder management - able to engage at exec level and translate technical issues into business impact Experience managing third-party vendors and outsourced services Desirable Familiarity with security and compliance frameworks in cloud environments Head of Digital Operations / Interim Head of Digital Operations / Inside IR35 / London / 2 Days per week / SC Cleared Head of Digital Operations / Interim Head of Digital Operations / Inside IR35 / London / 2 Days per week / SC Cleared

Head of IT Service Management Hybrid - 3 Days per Week in Hertfordshire 110,000 - 130,000 + up to 30% bonus + strong benefits We've been retained to hire a Head of IT Service Management into a complex, high-volume, customer-facing environment where service stability and resilience are critical to business performance. Based in Hertfordshire (hybrid), you'll lead end-to-end service management across IT, logistics, fulfilment, and customer operations - owning major incident response, service performance, and continuous improvement at scale. Key responsibilities Lead end-to-end IT service management (incident, problem, change, release, configuration) aligned to ITIL 4 Own major incident management (P1/P2), acting as the senior escalation point with clear executive communication Drive root cause analysis and continuous improvement using service metrics (MTTR, trends, backlog) Oversee IT service delivery, 24/7 support operations, and ITSM tooling Coordinate cyber incident response with internal security teams and external partners Manage third-party suppliers, SLAs, and commercial performance Define and deliver strategy across automation, observability, and AIOps Lead and develop a high-performing team while influencing senior stakeholders Key requirements Proven experience in a Head of IT Service Management / Service Delivery leadership role Strong ITIL 4 expertise and major incident management experience Background in complex, fast-paced environments (ecommerce, retail, logistics or similar) Experience managing suppliers, budgets, and cost optimisation Strong stakeholder engagement skills, including C-suite interaction Data-driven approach with the ability to lead under pressure Desirable Cyber incident response experience ServiceNow, Jira Service Management or similar ITSM tools Exposure to AIOps, observability, automation Advanced ITIL or relevant certifications Package and benefits Base salary 110,000 - 130,000 (DOE) Up to 30% discretionary bonus Up to 7% matched pension Private medical insurance Strong holiday allowance + option to buy more "Work from anywhere" flexibility Additional perks including discounts and wellbeing support This is a high-impact leadership role with real ownership of service performance across a critical, customer-facing operation. Apply now for a confidential discussion. If you've held any of these roles or used these technologies/skills, this role could be a great fit: Head of Service Management, Head of IT Service Delivery, IT Operations Director, Service Delivery Director, ITSM Lead, Major Incident Manager, ServiceNow, Jira Service Management, AIOps, ITIL 4. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.

Role Overview We are seeking an experienced and hands-on SOC Operations Technical Lead to lead a team of SOC Analysts operating in a 24/7/365 environment. This is a senior, technically focused leadership role within our Managed Security Services (MSSP) function, reporting directly to the Head of SOC Operations. You will act as the senior technical authority, driving excellence in threat detection, incident response, and security operations across a diverse, multi-client portfolio. While you will lead and mentor a team, this is not a purely managerial role. You will remain deeply involved in technical delivery, acting as an escalation point, leading complex investigations, and continuously improving SOC capabilities. Key Responsibilities Team Leadership & SOC Operations Lead day-to-day SOC operations across all shifts, ensuring consistent 24/7 coverage Manage shift schedules, handovers, and on-call rotations Act as the primary escalation point for security incidents and analyst queries Ensure high-quality triage, investigation, and response aligned to SOC processes Drive team development through training, coaching, and technical mentoring Ensure accurate and timely case management (HALO) and delivery against SLAs Technical Leadership & Continuous Improvement Provide expert guidance on threat detection, incident response, and threat hunting Lead escalations for complex or high-severity incidents across client environments Develop and optimise detection rules, playbooks, and automation Improve SOC tooling (SIEM, EDR/XDR, SOAR) and operational processes Design and maintain advanced detection use cases and correlation logic Client Engagement & Consulting Act as a trusted advisor to clients, supporting security reviews and incident analysis Translate technical findings into clear, actionable recommendations Support continuous improvement of client security posture Collaboration Work closely with Threat Intelligence, Engineering, and Incident Response teams Enhance detection capability through intelligence sharing and tool optimisation Align processes to strengthen overall security operations effectiveness Strategic Contribution Identify opportunities to enhance MSSP services and capabilities Monitor emerging threats, technologies, and industry trends Ensure compliance with regulatory standards and internal frameworks Skills & Experience Essential 7+ years in Security Operations, including 3-4 years in a senior/lead SOC role Strong hands-on experience with: SIEM (e.g. Microsoft Sentinel, CrowdStrike) EDR/XDR (e.g. CrowdStrike, Microsoft Defender, Carbon Black) SOAR and threat intelligence platforms Proven expertise in threat hunting and incident response Experience developing and tuning detection rules in multi-tenant environments Strong automation skills to improve SOC efficiency Excellent client-facing and communication skills Desirable Certifications such as CISSP, GIAC (GCIH, GCIA, GREM), SC-200 or SC-300 Experience in cloud security operations Background in MSSP or consulting environments Familiarity with frameworks such as NIST, ISO27001, or ITIL Key Competencies Strong technical depth with the ability to simplify complex concepts Excellent analytical and problem-solving skills under pressure Confident communicator with strong stakeholder engagement skills Collaborative leadership style with a focus on mentoring and development Ability to manage multiple priorities in a fast-paced SOC environment

We're seeking a IT Service Performance & Reliability Manager to take ownership of performance, capacity, and resilience across critical IT services. This role focuses on keeping customer-facing services fast, reliable, and fully observable, while driving continuous improvement. You will lead observability across services, ensuring effective monitoring and actionable insights. You'll manage capacity and performance through forecasting and trend analysis, identifying risks early and driving improvements. Ensure resilience and availability are built into services from the outset, while supporting continuity planning and risk management. Working closely with technical teams and stakeholders, you'll help resolve issues and deliver ongoing service improvements. Key Requirements Experience managing capacity and performance in IT environments Hands-on experience with AWS and Azure Strong knowledge of ITIL v3/v4 (certification required) Experience with monitoring/observability tools (e.g. Zabbix, Grafana, Kibana, OpenSearch) Knowledge of Windows and Linux server environments Scripting skills (e.g. Python, PowerShell, Node.js) Experience integrating data via APIs, webhooks, or messaging Strong analytical, problem-solving, and stakeholder management skills Desirable: DevOps exposure Network infrastructure and communications protocols knowledge Experience with social alarm platforms If you're looking for a role where you can make a tangible impact on service performance and resilience, we encourage you to apply. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

JOB DESCRIPTION About the role Our IT colleagues are vital to the smooth running and maintenance of the systems that enable The Guinness Partnership to successfully deliver services to our customers and to empower our colleagues to work smarter and more effectively. We have a new opportunity for a Service Desk Analyst to join our IT Support Team in Oldham on a permanent, full time 35 hour per week basis. We currently operate a hybrid working pattern, where you will work 2 days per week at Bower House, and 3 days remotely. However, please note the first 4 weeks will be fully office based to complete the mandatory initial training period. The successful applicant will provide 1st line technical services across the Guinness Partnership for all IT related incidents and requests. As this is a front-line role you will offer a first-class customer experience with every interaction, resolving straightforward problems at first contact. In this dynamic role you will also be required to manage multiple job queues and third-party supplier calls, ensuring specific types of incidents or requests are assigned to the appropriate individual, team, or manager. You will also be responsible for updating the ITSMF tool and provide support with the objective of restoring normal service as quickly as possible. What we are looking for We are a customer-focused organisation so we know that how we do things is just as important as what we do. You will not only be a skilled Service Desk Analyst, but you will also have great customer service skills and a willingness to ensure customers queries are fixed on the first attempt. You will also be able to demonstrate these essential skills: Proven experience as a Service Desk Analyst or similar technical role. Excellent customer service skills. Proven ability to work methodically, define and obtain agreed procedures. Excellent prioritisation skills. Proven ability to provide accurate and clear responses to IT. Excellent knowledge of the Knowledge Management process. Able to maintain good supplier relationships. Excellent oral and written communications. Working knowledge of Microsoft Windows operating systems and Microsoft Office applications. Essential Qualifications: Educated to GCSE level or equivalent. Desirable Qualifications: ITIL qualification or equivalent. Microsoft accreditation or equivalent. If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile. REEDTGP TGPCVL

Project Manager / Infrastructure / ITIL Worcestershire 52,000 - 58,000 + Benefits Our client is a market leader in their field who are looking for an IT Project Manager to join their deliver team. You'll be responsible for the end to end deliver of a portfolio of infrastructure and operations projects across their estate managing internal and 3rd party delivery teams. We're looking to speak with candidates who possess some of the following: Proven track record as a Project Manager in a technology function. Delivery experience across Infrastructure, business applications and service improvements Prince2 / PMP / MSP or similar. Please apply to be considered. 52,000 - 58,000 + Benefits Worcestershire Project Manager / Infrastructure / ITIL

Job title: Compute Lead Contract: 3 months rolling Location: London (Hybrid) Inside IR35 Job description As the Compute & Cloud Leader, you will be responsible for the operation, stability, and optimisation of enterprise compute platforms, spanning Cloud (primarily Azure), Linux, AIX, Windows, VMware, and Red Hat environments. You will lead a team of outsourced specialists to ensure compute services are secure, resilient, and scalable, while driving automation and lifecycle management in line with industry best practices. This role requires strong technical leadership, operational discipline, and a focus on service reliability. Key Responsibilities Lead day-to-day operations of enterprise compute platforms (Cloud (Azure), Linux, AIX, Windows, VMware, Red Hat). Ensure compliance with patching, security, and configuration standards across all compute environments. Manage lifecycle activities, including End-of-Life (EoX) planning, upgrades, and migrations. Oversee platform monitoring, capacity management, and performance optimisation. Implement standard operating procedures and ensure consistency across compute services. Collaborate with engineering and architecture teams to influence design for operability. Drive automation of routine operational tasks using tools such as Ansible, SCCM, or equivalent. Lead incident and problem resolution for compute-related issues, ensuring effective RCA and remediation. Provide operational reporting on platform performance, incidents, and compliance. Manage vendor relationships for hardware and OS support contracts. Contribute to IT audits, risk assessments, and compliance reporting. Support disaster recovery testing and business continuity planning for compute platforms. Identify opportunities for continuous improvement in platform reliability, efficiency, and cost-effectiveness. Required Skills & Experience Proven experience in compute operations leadership within a large-scale enterprise. Strong technical knowledge of Cloud Infrastructure, Linux, AIX, Windows Server, VMware, and Red Hat environments. Demonstrated expertise in patch management, configuration compliance, and performance tuning. Demonstrated expertise of platform migrations, e.g. VMware to OpenShift ITIL-aligned operational management experience (incident, change, problem). Knowledge of automation and orchestration tools (e.g., Ansible, SCCM). Excellent troubleshooting and analytical skills. Strong stakeholder management and communication skills. Desirable Qualifications ITIL v4 certification. Experience with hybrid cloud and on-prem compute integration. Knowledge of containerisation platforms (Docker, Kubernetes, OpenShift). Familiarity with monitoring tools such as SCOM, SolarWinds, or Nagios. Experience managing large, distributed teams and global operations. Core Technical Skills (Must-Have) VMware (strong hands-on) Linux (Red Hat preferred) Windows Server Security vulnerability management & patching Enterprise compute platforms Cloud / Modern Infrastructure (Highly Desirable) Containers & orchestration: Docker Kubernetes OpenShift / OpenStack Infrastructure as Code CI/CD pipelines Automation (Ansible) Experience modernising traditional VM / physical estates into cloud-native or hybrid models Soft Skills & Profile Fit Strong hands-on technologist (not primarily managerial) Able to advise on "what good looks like" from prior transformation experience Comfortable working in post-incident recovery environments Collaborative and visible in-office presence

Mobile Engineer (Contract) Duration: 12 Months (Possibility for extension) Location: Bromley/Hybrid (3 day per week on site) Rate: A highly competitive Umbrella Day Rate is available for suitable candidates Role Profile The Corporate Mobile organization forms part of Employee Experience Technology (EET) and is responsible for the Bank's Mobile strategy, managing a portfolio of mobile products and services including mobile applications for over 80,000 employees and devices globally. The role requires a collegial yet assertive approach when working among, coordinating with but ultimately ensuring compliance of all Architecture, Engineering and Operational standards. The person will be part of an amazing engineering team who have responsibility for engineering activities on our current global mobile platform as well as future state deliverables working with multiple technologies, reporting to a Senior Mobile Engineer within the team. Key Responsibilities: Application configuration and engineering of our existing platform with a strategic view on our future state Deliver an amazing employee experience of our products and services, with an automation first mindset Liaison with Global Information Security, Operations, Product, Engineering, Architecture and Vendors to deliver robust mobile platforms and solutions Management of technical input into Book of Work Entries Development of high and low level designs to meet bank requirements and security demands Execution of testing and validation in lower level environments Continual ownership for the accuracy and completeness of all technical documentation Represent technical requirements for the deployment of new services Participate in regular requirements meetings to groom backlog and agree feature releases Provide best practice application engineering framework and architecture to ensure performant and functional mobile solutions Skills & Experience: Experience of engineering activities on Blackberry UEM / Intune environment Experience of working with application signing teams to publish mobile applications Policy structure and management via MDM for enterprise grade mobile solutions Experience of both Apple and Android Enterprise Management technology (Apple Business Manager / KNOX / Google ZT Experience of Mobile Threat Defence technology Experience of Cloud technology in support of mobile solutions (Azure / AWS) Automation experience with powershell, python or other solutions ITIL process knowledge Candidates will need to show evidence of the above in their CV in order to be considered. If you feel you have the skills and experience and want to hear more about this role 'apply now' to declare your interest in this opportunity with our client. Your application will be observed by our dedicated team. We will respond to all successful applicants ASAP however, please be advised that we will always look to contact you further from this time should we need further applicants or if other opportunities arise relevant to your skillset. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

IT Support Engineer - Microsoft Platform - Eco- Environment Services Join a growing, cloud-first organisation as an IT Support Engineer and play a critical role in supporting, securing, and evolving a modern IT environment. This is a hands-on, technically focused position suited to an experienced 3rd Line Engineer who thrives on solving complex problems and delivering high-quality infrastructure solutions. Role Snapshot - Sheffield HQ: Salary: 40,000 - 45,000 per annum Working Pattern: Hybrid - 2 days from home, 3 days from the Sheffield office Hours: 08:30 - 17:00, Monday to Friday Reporting to: Group Information Systems Manager Occasional travel to other UK sites required About the Role: As the IT Support Engineer, you will provide 3rd Line Technical Support and contribute to the design, delivery, and ongoing improvement of a secure, scalable IT infrastructure. Working across multiple business units, you will support a "Cloud-First" strategy while maintaining on-premise and hybrid systems. This role offers significant exposure to infrastructure projects, cyber security initiatives, and modern workplace technologies. Key Responsibilities: Provide 3rd line technical support, acting as an escalation point for complex incidents and problems. Maintain and support Microsoft 365, Azure / Entra ID, Intune, and Windows Server environments. Lead or contribute to infrastructure projects including cloud migrations, upgrades, and system integrations. Configure and support network infrastructure including firewalls, switches, routers, and Wi-Fi. Administer Active Directory, Group Policy, identity management, and access controls. Manage endpoint provisioning, compliance, and security using Intune and Endpoint Manager. Monitor system performance, availability, and security, ensuring adherence to best practices. Maintain and test backup, disaster recovery, and business continuity solutions. Support Cyber Essentials compliance, patching, MFA, conditional access, and security tooling. Work closely with third-party suppliers and internal stakeholders to deliver reliable IT services. Produce clear technical documentation and contribute to continuous service improvement. Skills and Experience: Essential: At least 5 years' experience in IT support, including substantial 3rd line and project-based work. Strong hands-on experience with Microsoft 365 (Exchange, Teams, SharePoint, Power Platform). Proven experience with Azure AD / Entra ID, Intune MDM, and Windows Server (2016/2019). Solid understanding of Active Directory, Group Policy, and networking fundamentals. Experience supporting multi-site or multi-entity environments. Strong troubleshooting, analytical, and problem-solving capabilities. Experience implementing or maintaining Cyber Essentials compliance. Excellent communication and stakeholder management skills. Highly organised, proactive, and customer-focused mindset. Desirable: Microsoft certifications (Azure, Microsoft 365, Security). CCNA, VCP, or equivalent technical certifications. Experience with PowerShell scripting and automation. Knowledge of ITIL or structured service management frameworks. Experience with Veeam or similar backup and DR platforms. What's On Offer: Competitive salary package with clear technical ownership. Hybrid working model supporting work-life balance. Exposure to modern cloud and infrastructure technologies. Opportunity to influence and shape a growing IT environment. Support for ongoing professional development and training. Call Experis IT Today for more information on (phone number removed)

Service Delivery Manager 3 Months London Immediate Start We are looking for an experienced Service Delivery Manager (SDM) to support a critical ITSM transformation programme, migrating from ServiceNow to Freshservice. The successful Service Delivery Manager position is suited to someone who can quickly embed into an organisation, take ownership of service delivery, and drive a smooth and effective migration. The ideal candidate will have previous experience with a similar migration as well as hands on background within Service Desk, Incident and Change Management. Key responsibilities of the Service Delivery Manager: Take ownership of service delivery throughout the ITSM migration lifecycle. Lead the transition from ServiceNow to Freshservice, ensuring minimal business disruption. Assess current processes and drive ITIL-aligned improvements (not just lift-and-shift). Manage stakeholders across IT, business units, and third-party vendors. Oversee incidents, risks, issues, and dependencies during the programme. Experience working with Third Party Service Desk Partners. Skills and Experience of the Service Delivery Manager: Must have a proven track record as a Service Delivery Manager migrating ITSM tools. Hands on knowledge of ServiceNow or FreshService. Strong working knowledge of ITIL frameworks and best practices. Strong experience with Incident management, Change management, Knowledge management or Asset Management (CMDB) is desirable. The Successful Service Delivery Manager will be required to work at least 3 days a week onsite in Chiswick Apply now to speak with VIQU IT in confidence. Or reach out to Matt Farrell via the VIQU IT website. Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment.

IT Service Desk Analyst Aldershot Location: Aldershot (with travel when required) Employment Type: Full Time Working Hours: Monday to Friday What s in it for you We believe in looking after our people, and it shows. When you join Ipsum, you re not just taking a job - you re starting a career with real support behind it.? 25 annual leave plus bank holidays with the option to buy more Group Personal Pension Plan Career development & progression with the opportunity to earn professional qualifications 24/7 access to a virtual GP?and Mental health support & counselling services? Cycle to Work scheme? Discount club - supermarkets, phone bills, gyms & more!? Life assurance cover? Long service recognition? Active local social committees? Regular social events? Paid volunteering opportunities in your community? About the role As an IT Service Desk Analyst, you will provide first-line support to the business, acting as the initial point of contact for IT queries, incidents, and service requests. You will deliver effective customer support in line with ITSM best practices, providing guidance and training to users where needed, ensuring issues are logged, resolved, or escalated appropriately, and helping maintain high standards of service quality and performance across the IT Service Desk. As an IT Service Desk Analyst you will Act as the first point of contact for IT services, delivering high?quality first?line technical support in line with ITSM best practices and a strong customer?service focus. Log, manage, and resolve incidents and service requests accurately within the ITSM system, taking ownership through ITIL processes to ensure SLA, quality, and performance targets are met. Support IT operations, including user onboarding/offboarding, device setup, access management, asset tracking, and maintaining IT standards, policies, procedures, and the knowledgebase. Work collaboratively with the wider IT team and stakeholders to support change management activities, the IT roadmap, and the delivery of business?critical IT services during operational hours. Assist the Service Desk Manager with service improvement initiatives, customer feedback programmes, and provide support and cover across the IT function when required. Adhere to all company and IT policies, including health & safety, security, and data protection, and undertake any other duties appropriate to the role as directed. About you You ll be a customer?focused IT professional with experience providing first?line support, comfortable working with Microsoft technologies including Windows Server and client operating systems, Microsoft 365 and Entra ID, Exchange, networking (WAN/LAN/Wi?Fi), mobile device management, and security tools such as anti?virus solutions. An understanding of IT Service Management principles is important, with ITIL Foundation certification (or a willingness to complete it) required. A degree or equivalent in an IT?related subject is desirable but not essential. You ll bring strong problem?solving and organisational skills, with the ability to work independently, manage priorities, and remain calm under pressure. With excellent verbal and written communication skills, you ll take pride in delivering high?quality customer service and supporting users in a professional, approachable, and solution?focused manner. Our commitment to Equal Opportunities ? We re proud to be an equal opportunities employer. We welcome applications from all backgrounds and experiences, and we re committed to building a diverse and inclusive workforce.?Before applying, please review our Privacy Policy to understand how we process your data in line with GDPR.?