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About Zip Zip is the AI platform for enterprise procurement - built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before. The world's most influential enterprises trust Zip, including T-Mobile, OpenAI, AMD, Mars, Dollar Tree, and more. Together they've saved over $8 billion and processed over $500 billion in spend. Zip's team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA. Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups. Your Role This is a founding role. You will be the first Enterprise Architect on the ground in EMEA, standing up the function end-to-end: the playbooks, the reference architectures, the technical discovery motion, and the deal patterns that every future EA will inherit. You'll personally engage on our most strategic pursuits across the business - Fortune 500 and FTSE 100 prospects with SAP-dominant landscapes, complex multi-entity structures, and e-invoicing mandates that don't exist in other regions. You'll work directly with the Global SE leader and partner with Sales, Solution Engineering, Product, and Customer Success leaders. What you build here will shape how Zip sells and delivers across Europe for years. Please note this is a hybrid role out of our London office. What you'll do Win the deals that define the region: Act as the senior technical voice on strategic pursuits - leading discovery with customer CTOs, CIOs, and Chief Procurement Officers, and closing the architectural gap between their landscape and Zip. Build the EA function from zero to one: Create the foundational assets - customer system landscape templates, reference architectures, integration capability matrices, security & compliance packets, objection response libraries - and set the bar for how EA shows up in deals. Own the system integration narrative: Lead the technical story on how Zip integrates with SAP (ECC, S/4HANA, Ariba), Oracle, Workday, Netsuite, Coupa, and adjacent systems. You are responsible for translating the customer landscapes into credible integration plans using our proprietary middleware. Navigate EMEA-specific complexity: Guide customers through e-invoicing mandates (Peppol, France Chorus Pro, Italy SDI, Germany's B2B mandate), GDPR, DORA, and multi-entity/multi-currency rollouts. Bridge GTM and Product: Translate customer requirements into clear product inputs. Influence roadmap prioritization with evidence, not opinion. Enable the field: Coach Solution Engineers and Account Executives on technical positioning, objection handling, and executive-level architectural conversations. Qualifications 15+ years in solution architecture, enterprise architecture, pre-sales engineering, or product roles at B2B SaaS, iPaaS, or ERP / system-of-record vendors. Deep domain knowledge: Knowledgeable about the full intake-to-pay lifecycle and how data moves between systems Strong command of the ERP ecosystem: You understand APIs, data models, and integration patterns across SAP(Ariba, S/4HANA, ECC), Oracle, Workday, Coupa, Ivalua, Jaggaer, and others. Hands on fluency with integration architecture and middleware: iPaaS (MuleSoft, Boomi, Workato), REST APIs, event driven patterns, ETL. Proven success selling into or implementing at Fortune 500 / FTSE 100 customers across multiple EMEA geographies. TOGAF/Zachman/IBM Certified along with EA. Track record of owning RFPs, security reviews, and PoCs at enterprise scale. Comfort operating as the senior technical voice in a room with CIOs, CFOs, and CPOs. Nice to have Experience standing up a function, team, or regional practice from the ground up. Working knowledge of EMEA e invoicing mandates and regulatory regimes (GDPR, DORA) Experience at a category defining, high growth SaaS company or Big 4 Consulting Experience. Multilingual - French, German, or Spanish a plus. Perks & Benefits At Zip, we're committed to providing our employees with everything they need to do their best work. Start up equity Health, vision & dental coverage Catered lunches & dinners for in office employees Commuter benefit Team building events & happy hours Unlimited PTO Apple equipment plus home office stipend 5% Employer Pension Contribution Travel This role requires approximately 30% travel across EMEA to meet with strategic prospects, customers, and partners, and to join key industry events. We're looking to hire Zippers and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!

About Ema Ema is building the world's leading Agentic AI platform to transform enterprise productivity. We enable organizations to delegate repetitive tasks to Ema, the Universal AI Employee, delivering 10x gains in workforce efficiency, across functions. Founded by former executives from Google, Coinbase, Flipkart, and Okta, our team includes engineers from premier tech companies and graduates of Stanford, MIT, UC Berkeley, CMU, and IITs. We are backed by industry leading investors including Accel, Naspers/Prosus, Section32, and angels like Sheryl Sandberg and Dustin Moskovitz. Headquartered in Silicon Valley and with offices in London, Bangalore and Vancouver, Ema is at the frontier of what Agentic AI can do in production - we ship real systems that run real business processes at scale. Role: Senior Technical Support Specialist (Enterprise Agentic AI) Company: Ema Unlimited Inc. Location: London Employment Type: Full-time/Remote 1. About Ema (Why Ema) Ema is building the world's first Universal AI Employee - a production-grade agentic AI platform that automates real enterprise workflows across HR, IT, Finance, and Operations. Ema's customers do not run demos. They replace mission-critical, manual business processes with agentic AI systems that operate across multiple SaaS tools, APIs, and human-in-the-loop workflows. In this world, support is not reactive. Support is production reliability, trust preservation, and system learning. At Ema, Senior Technical Support Specialists are operators of live AI systems, not ticket handlers. 2. Role Overview The Senior Support Engineer owns the health, reliability, and trustworthiness of Ema's deployed agentic AI systems in production. This role sits at the intersection of: AI behavior Workflow orchestration Enterprise integrations Customer trust Engineering feedback loops This is: Not L1 / call-center support, Not a "just elevate to engineering" role, Not reactive firefighting only This is: A senior technical escalation role, A production debugging and RCA role, A partner to Engineering, Product, and Implementation, A role with real authority during incidents 3. Impact of the Role Impact at Ema You are the last line of defense between a production issue and customer trust erosion You prevent small failures from turning into account-level crises You ensure learnings from incidents improve the product and delivery systemically Impact on Customers Customers trust Ema because issues are handled competently and transparently AI failures are explained, mitigated, and prevented - not hand-waved Production stability improves over time, not degrades Impact on Your Career You gain rare experience operating agentic AI systems in production You build deep expertise across AI, integrations, and workflows You can grow into Reliability Engineering, Implementation Leadership, or Product-facing roles 4. Core Problems You Will Solve Diagnosing failures in multi-agent AI workflows Deeply understanding Ema's platform and providing workarounds/alternate approaches to customers facing issues Debugging issues spanning: AI behavior (false positives / negatives) Workflow logic Integrations (HRIS, ITSM, IAM, Finance) Data quality Platform configuration Handling Sev-1 / Sev-2 customer specific incidents calmly under customer pressure Help Engineering & Product teams Prevent repeated incidents through disciplined RCA Converting noisy customer complaints into high-signal engineering feedback 5. Jobs To Be Done 5.1 Production Issue Ownership Own customer-reported issues from intake to resolution adhering strictly to SLAs Take responsibility for diagnosis, coordination, and closure; Importantly, provide workarounds to customers to unblock them while engineering fix is made Ensure no issue is "lost" between teams Act as technical owner even when multiple teams are involved 5.2 Debugging, Diagnosis & Sev 1/2 Issue Resolution Debug agentic workflows end-to-end Trace failures across agents, tools, integrations, and humans-in-the-loop Identify whether issues are caused by: Model behavior Prompt / policy logic Workflow orchestration Integration constraints Customer configuration Provide clear, actionable root cause summaries Resolve Sev 1 / Sev 2 Client issues; Escalate to the right team to help solve and close the issue. Keep customer communication calm, factual, and confidence-building 5.4 Customer Communication & Trust Communicate during incidents without speculation or panic Explain AI failures in a way customers can understand Set realistic recovery timelines Rebuild trust post-incident through transparency and follow-through 5.6 Feedback Loops to Engineering & Product Write high-signal bug reports and incident summaries Advocate for fixes based on customer impact, not noise Help Product understand real production behavior Ensure support insights influence roadmap and quality improvement 5.7 Support Operations & Excellence Improve runbooks, playbooks, and diagnostics Improve on-call hygiene and escalation clarity Mentor junior support engineers Raise the overall support bar at Ema 6. Traits We're Looking For Technical & Diagnostic Strength Excellent debugging instincts Comfortable operating in ambiguous systems Able to isolate root cause across layers Ownership & Reliability Mindset Issues do not bounce - they get owned Calm during incidents Bias toward permanent fixes Judgment & Communication Knows when to escape and when not to Can say "we don't know yet" credibly Communicates clearly with both engineers and customers Cultural Fit Low ego, high accountability Truth-seeking over blame Respects both customer urgency and engineering quality 7. Required Qualifications 6-9+ years in senior technical support, reliability, or production engineering roles Experience supporting enterprise SaaS platforms in production Strong understanding of: APIs and integrations Distributed systems Logs, traces, and diagnostics Experience handling escalations and incidents Customer-facing experience with senior stakeholders 8. Preferred Background Support or reliability roles in AI / automation platforms Experience with workflow orchestration or agentic systems Familiarity with AWS / GCP / Azure Background in high-availability, 24 7 systems Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits. Ema Unlimited is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics.

About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide - including Brex, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero to one ideas into real products, and you "get stuff done" end to end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. About the Team The Financial Crime Compliance (FCC) team at Airwallex is a strategically vital function operating under a clear Three Lines of Defence model. As the independent second line, FCC owns the global AML/CTF programme, sanctions framework, risk assessment methodology, and governance infrastructure across all global entities. As Airwallex scales into new markets and deepens its engagement with global regulatory bodies, we are building a world class compliance organization capable of managing complex financial crime risks at scale. This is an environment where you will tackle high impact challenges, shape global fintech risk strategies, and help establish foundations for long term growth. What you'll do As Manager, FCC Monitoring & Testing, EMEA you will shape and scale Airwallex's global financial crime compliance monitoring and testing framework, establishing a rigorous, data driven second line assurance function. You will independently validate the design and operating effectiveness of AML, Sanctions, and KYC/KYB controls across all production environments and establish a monitoring framework and associated metrics to support executive decisioning and ongoing maintenance of program and control operating effectiveness. You will work closely with the broader FCC organization, Product, Engineering, Operations, and regional leadership to turn testing insights into operational accountability, robust remediation, and a defensible compliance posture before global regulators and institutional banking partners. This role covers the APAC region (excluding China and Hong Kong) and is based in Singapore. In this role, you will be a key part of a global team, collaborating closely across regions to drive consistent FCC Monitoring & Testing standards. Responsibilities Contribute to the strategic development, execution, and continuous evolution of Airwallex's Global FCC Monitoring & Testing Programme, establishing robust, risk based testing methodologies and annual plans for independent second line assurance. Design comprehensive testing frameworks to validate core compliance controls across customer onboarding, periodic reviews, sanctions screening, transaction monitoring, and regulatory reporting workflows, ensuring coverage keeps pace with product and market expansion. Oversee the ongoing FCC monitoring program for APAC (excluding China and Hong Kong), including establishment of KPIs and operating effectiveness metrics. Advance the transition from traditional sample reviews toward continuous, data enabled assurance by leveraging data analytics, system logs, and automated testing scripts to evaluate compliance control performance at the population level. Oversee the independent validation of system encoded controls, including transaction monitoring thresholds, screening logic, and customer risk rating models, ensuring systems function as intended without logic drift or hidden control gaps. Translate complex testing outcomes and thematic trends into clear, decision useful reporting for executive leadership and governance forums, providing constructive challenge to stakeholders and tracking the root cause remediation of control deficiencies. Represent the FCC monitoring and testing function during regulatory examinations, internal or external audits, and banking partner reviews, confidently defending testing methodologies and control evidence. Who you are We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory. Minimum qualifications Bachelor's degree in Finance, Accounting, Law, Information Systems, Business Administration, or a related quantitative/analytical discipline. CAMS certification or an ICA International Diploma in Governance, Risk, and Compliance (or equivalent professional credential). 7+ years of experience within FCC quality assurance, compliance monitoring, internal audit, or a related second/third line control function inside a fintech, payments, or highly regulated banking environment. Strong technical knowledge of financial crime controls across transaction monitoring, sanctions/PEP screening, customer due diligence, and digital KYC/KYB workflows. Proven mastery of risk based testing methodologies, including scoping, sampling, design and operating effectiveness assessments, issue writing, and remediation validation. A high ownership, pragmatic approach, with excellent written communication and stakeholder management skills to challenge senior partners constructively and drive operational accountability. Preferred qualifications Advanced degree such as an MBA, Master's in Regulatory Compliance, Risk Management, or a related field. Professional assurance or audit certifications such as CAMS Audit, CISA, or CIA. Strong fintech and platforms experience, including exposure to cloud native, API driven, high growth global environments with significant cross border transaction volume. Strong data literacy, including comfort using SQL, Python, BI dashboards, or automated tools to support continuous control validation and population based testing. Experience partnering directly with Product, Data Science, and Engineering teams to validate automated rules, model driven controls, and rapid deployments within an agile product lifecycle. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.