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Associate Director - (SSG) Strategy and Execution - EY Parthenon Location: London Other locations: Primary Location Only Requisition ID: At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Associate Director - (SSG) Strategy and Execution - EY Parthenon Our SSG (Software Strategy Group) sits within the Strategy and Execution team, which is EY's leading market team providing Technology, Operations and Financial advice to corporate and private equity firms who intend to acquire, divest or restructure businesses. The team comprises advisors with specialist commercial, operations, software, technology, cyber, finance and deal / transaction experience from industry, advisory and audit backgrounds. SSG has competencies in Product and Technology, Enterprise Technology and Cybersecurity: Product and Technology provides investment and acquisition guidance to clients across commercial, product, and technical topics needed to assess and advise companies leveraging their own proprietary software for commercial advantage Enterprise Technology assesses major technology risks and opportunities related to a transaction across key areas of enterprise technology holistically including enterprise and business systems, infrastructure, data and reporting, tech operating model, tech spend Cybersecurity focuses on understanding the business operating model, then applying our experience, benchmarks and tools to determine where Cyber is critical to the brand, operations, assets and applicable regulations. The team has completed thousands of diligence engagements and provides a unique capability to help companies make critical choices and complete successful transactions. As part of EY, you'll have the chance to build a career as unique as you are, with global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. The opportunity We are seeking to further expand our team with consultants who work across a range of sectors that include Private Equity, Digital, Software and tech-enabled services. The opportunity sits in the Product and Technology competency of the SSG team As an Associate Director in our team, you'll advise clients across software and tech-enabled services sectors, supporting in developing and executing strategies for transactions, use your knowledge and enthusiasm to apply your technical skills across the M&A transaction lifecycle; ranging from diligence to technology strategy assignments including pre-deal diligence, portfolio review and post deal value creation engagements. Your key responsibilities Our Associate Directors manage teams that engage with clients on a variety of topics, ranging from diligence to strategy assignments: Product and Technology diligence: We provide market-leading product and technology diligence of companies in the Software Economy, an "inside-out" assessment of product capabilities, product road map, software architecture, technical debt, R&D organisation, and software development processes, enabling investors to understand a software company's capabilities and ability to execute against its corporate strategy, while also identifying risks and opportunities. Integrated diligence: When EY-Parthenon teams combine product and technology diligence with guiding commercial due diligence "outside-in" capabilities, we provide clients with a cohesive view of their target investment from both a market and an operational perspective, providing insights that each diligence workstream may not uncover separately. We are a leader and innovator in this integrated offering and bring extensive capabilities to the marketplace. Software development optimisation: We assess a company's software development organisation for capacity, talent, and process, and provide actionable recommendations to improve productivity, timeliness, predictability, quality, and overall alignment with the corporate strategy. This assessment is conducted through site visits, interviews, reviewing data, hands-on evaluation, primary research, and benchmarking. Technology strategy and roadmap: By studying clients' technology roadmaps and potential alternatives, as well as assessing cost, risk, and alignment with strategic objectives, we help companies identify and build a suitable technology strategy and architecture road map - sometimes building on internal efforts and sometimes on brand-new ideas. This type of engagement typically revolves around a potential re-platforming initiative or a major transformational effort, such as a substantial acquisition or a SaaS transformation. Product strategy and roadmap: We examine a company's product roadmap and provide recommendations for improvement in product strategy and road map based on market and research, team capabilities, development cost and risk, and technology underpinnings. This type of engagement typically includes primary research on the competitive landscape and market greenspace. It may also entail post-merger consolidation or rationalisation of a product portfolio. Like other engagements, it leverages the combination of capabilities in understanding and assessing marketplaces and deep technical knowledge. Skills and attributes for success Contributing to pre deal, post deal, value creation engagements with clients across all sectors including private equity across the UK and EU. Associate Directors manage an engagement's successful execution and lead junior team members. On any given day, an Associate Director might take the lead role on more challenging analysis, coach/ mentor junior team members, conduct industry research, interview industry experts, conduct qualitative and quantitative investigation, or participate in discussions with our clients Lead discussions to develop hypotheses, insights, and key findings critical to the engagement Executing qualitative and quantitative reviews (e.g., R&D Spend analysis, feature functionality benchmarking, competitor studies, organisational capabilities, technology capabilities) to support the formulation and validation of strategic recommendations Conducting in-depth interviews with key organisational stakeholders, industry experts and customers Performing secondary research using a variety of sources (e.g., analyst reports, market research reports, news articles) Analysing business plans and pro-forma financial models to help identify key assumptions and drivers Contribute to people initiatives; mentoring, coaching, recruiting, retaining and training staff. Desirable knowledge and experience A bachelor's degree (or equivalent) with outstanding academic performance. (Computer science or similar field would be a plus) Prior experience as team lead or senior engineer within a software company, or the software function of a more traditional company, especially in fields such as product management, software engineering, data science or DevOps Track record of applying structured methodologies and industry standards for Product Management, UI/UX design principles, Software Architecture, Software Development Life Cycle methods and the ability to provide insights based on experience Prior experience in a transactions context, ideally performing technology due diligence and/or strategic value creation assignments Detail-oriented and good at sifting through datasets quickly to identify patterns and develop insights Ability to make detailed assessments of industry, products, markets, competitors and customers to identify risks and opportunities, along with recommendations to achieve investment thesis goals and/or mitigate risk Flexibility with working locations, as we occasionally perform work onsite in the UK, EU and globally You will be a charismatic and effective leader of diverse teams You will be a strong and articulate communicator You'll be a trusted business consultant to our clients and use your deep knowledge of technology trends to work closely to their needs Your proven project management and stakeholder management experience will be key to the role If you're ready to take on a wide range of responsibilities and are committed to seeking out new ways to make a difference, this role is for you About EY Parthenon EY-Parthenon teams work with clients to navigate complexity by helping them to reimagine their eco-systems, reshape their portfolios and reinvent themselves for a better future. With global connectivity and scale, EY-Parthenon teams focus on Strategy Realized - helping CEOs design and deliver strategies to better manage challenges while maximizing opportunities as they look to transform their businesses. From idea to implementation, EY-Parthenon teams help organizations to build a better working world by fostering long-term value. EY-Parthenon is a brand under which a number of EY member firms across the globe provide strategy consulting services. For more information, please visit What working at EY offers We offer a competitive remuneration package where you'll be rewarded for your individual and team performance . click apply for full job details

About Conduktor We build tools that truly unleash the power of Apache Kafka. Since getting started in 2020 we've been growing fast and we are already aiding thousands of developers to harness the power of their real-time data through supercharging productivity, driving efficiency, and accelerating project delivery. Now we are embarking on our next exciting chapter of growth. With hubs in London and New York, and teammates across the US, UK, and Europe, we're scaling globally and looking for people passionate about our mission to join us. This role can be based in our London or NYC office, with a hybrid schedule of in-office collaboration on Mondays, Wednesdays, and Thursdays. About the Role We are looking for a Customer Success Manager (CSM) to own and grow relationships with our customers across EMEA and North America. This role is critical to ensuring customers realize value, adopt the platform successfully, and expand their usage over time. In this role, you will be working with French-speaking customers and English-speaking customers and must be fully fluent in both languages. You will work closely with Sales (AE) and Solutions Architecture (SA) as part of a unified account team, taking the lead post sale while remaining engaged throughout the customer lifecycle. What will you be doing? Customer Ownership & Value Realization Own the post sale customer lifecycle, including onboarding, adoption, and long term success Lead onboarding engagements and ensure customers achieve agreed success outcomes Build trusted relationships with champions, technical stakeholders, and decision makers Act as the customer's advocate internally while representing company strategy externally Account Management & Expansion Drive retention and expansion within your portfolio of accounts Lead upsells where the champion and economic buyer remain the same Identify expansion opportunities across business units and partner with AEs to pursue them Monitor account health, risks, and usage trends and take proactive action Cross Functional Collaboration Partner closely with AEs and SAs as part of a single account team Support pre sales technical validation when needed to ensure smooth handoffs Coordinate with Product, Support, and Engineering to resolve issues and influence roadmap Ensure all customer communications remain aligned and well coordinated Enablement & Advocacy Educate customers on best practices and new capabilities Lead regular check ins, success reviews, and executive touchpoints Capture customer feedback, success stories, and references What experience are we looking for? Fluency in English and French required (full professional proficiency with the ability to communicate complex technical concepts clearly in both languages) 3-7+ years of experience in Customer Success, Account Management, or Technical Account Management Experience managing mid market to enterprise B2B SaaS customers Strong ability to manage complex stakeholder environments Comfortable working cross functionally with Sales and technical teams Excellent communication, organization, and prioritization skills Preferred Experience with data infrastructure, streaming, DevOps, or developer tools Familiarity with Kafka, cloud platforms, or distributed systems Experience supporting customers across EMEA and North America Proven track record of driving renewals and expansions Why this role matters You will directly impact customer retention, expansion, and long term growth You'll work on complex, strategic accounts with high visibility You'll help define and scale how Customer Success operates as the company grows Perks and Benefits Stock options Unlimited PTO + 10 public holidays Top tier private health insurance package Learning and development allowance Employee referral program ClassPass membership Company wide events and team socials Gifts at tenure milestones Our office is dog friendly!

Who We Are; What We Do; Where We're Going Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries. Serving thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security. With employees based around the world, Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You'll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity. If you think you would be the right person to join our team working towards this goal, we would love to hear from you! Role Summary Magnet Forensics is seeking a highly experienced, strategic, and customer obsessed Flagship Customer Success Manager (CSM) to own and lead relationships with our most complex, high value, and mission critical customers. This role is designed for senior level CSMs who can operate confidently at the executive level while deeply understanding Magnet's products, services, and customer environments. As a Flagship CSM, you will serve as the primary strategic partner for assigned flagship accounts, guiding customers through their full lifecycle with Magnet - from onboarding and deployment through adoption, value realization, renewal, and expansion. You will be accountable for building deep, trusted relationships across customer organizations (including C level stakeholders), coordinating complex internal teams, and ensuring customers achieve measurable outcomes aligned to their business and investigative objectives. The mission of the Flagship Customer Success Manager is to protect and grow Magnet's most important customer relationships by delivering exceptional experiences, accelerating time to value, proactively managing risk, and creating long term partnerships that drive retention, expansion, and advocacy. Key Responsibilities Strategic Customer Leadership & Executive Engagement Own executive level relationships within flagship accounts, including regular engagement with C suite and senior leadership stakeholders. Act as a trusted advisor to customers, aligning Magnet's products and services to their strategic objectives, operational priorities, and long term success. Lead executive business reviews (EBRs/QBRs), outcome focused success planning, and roadmap discussions with customer leadership. Proactively identify risks, adoption challenges, and expansion opportunities, and drive coordinated action plans. Customer Lifecycle Ownership & Value Realization Lead complex customer onboarding, implementation, and adoption efforts across Magnet's product portfolio, ensuring successful deployment and accelerated time to value. Develop and maintain comprehensive customer success plans, including goals, milestones, success metrics, and executive outcomes. Identify, track, and mitigate adoption barriers through structured, cross functional collaboration. Drive customer retention, renewal readiness, and expansion by ensuring consistent value delivery and outcome realization. Product & Domain Expertise Serve as a subject matter expert on Magnet's products, services, workflows, and use cases across digital forensics and investigative environments. Provide strategic guidance on product capabilities, integrations, licensing, and best practice workflows to both technical and non technical audiences. Partner closely with Customer Success Engineering, Professional Services, Support, and Product teams to address complex technical and operational needs. Translate customer feedback, feature requests, and trends into actionable insights for internal teams. Cross Functional Leadership & Internal Alignment Act as the primary customer advocate within Magnet, ensuring customer priorities are understood and addressed across Sales, Renewals, Support, Product, Engineering, and Professional Services. Collaborate with Sales and Pre Sales to ensure a seamless transition from pre sales to post sales and ongoing account strategy alignment. Partner with Renewals and Growth teams to support retention and expansion strategies for flagship accounts. Use Gainsight and Salesforce to maintain a complete, accurate, and actionable 360 degree view of the customer. Relationship Building & Advocacy Build deep, multi threaded relationships across customer organizations to ensure long term partnership resilience. Collect and synthesize customer feedback, training needs, and experience insights to continuously improve customer outcomes. Champion customer advocacy opportunities, including references, testimonials, and advisory participation where appropriate. Qualifications & Experience Required Proven experience managing strategic, high value, enterprise or public sector customer relationships, including direct engagement with C level executives. Strong customer success, account management, or technical account leadership background with ownership of renewals and expansions. Deep understanding of complex software products, technical workflows, and enterprise environments. Exceptional relationship building skills with the ability to influence, lead, and align both customer and internal stakeholders. Strong business acumen and ability to translate customer goals into measurable success outcomes. Excellent verbal and written communication skills, with the ability to present confidently to executive and technical audiences. Highly organized, proactive, and comfortable managing multiple complex accounts simultaneously. Experience using Salesforce CRM and Gainsight (or similar CS platforms) to manage customer health, risk, and engagement. Fluency in French is required. Technical & Domain Expertise Previous experience in Digital Forensics and Incident Response (DFIR) or closely related investigative, security, or law enforcement technology domains. Strong technical aptitude, including the ability to discuss product architecture, integrations, workflows, and network considerations. One of the following certifications or strong demonstrated knowledge of network architecture: CCST, CCNA, or equivalent. Industry recognized certifications (CFCE, GCIHA) and/or Magnet certifications (MCFE, MCGE/MCVK, MCVE, etc.) are highly desirable. Additional Requirements Ability to work flexible hours as needed to support customer and business needs. Willingness to travel, including potential international travel, to support flagship customers. Ability to travel up to approximately 20%. The Most Important Thing We're looking for candidates that can provide examples of how they demonstrated Magnet CODE in their previous experiences. CARE -We care about each other and our mission to make a difference in the world. OWN -We are accountable for our results - while never forgetting to act with integrity, empathy, and respect. DEDICATE -We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect. EVOLVE -We are constantly innovating and exploring new ways to work together to make an impact with our work. Compensation & Benefits The Compensation Range is for the primary location for which the job is posted. Please note that the actual compensation may vary depending on location and job related factors such as qualifications, experience, knowledge and skills. If you are applying for this role outside of the primary location and you are selected for an interview, the Talent Acquisition Partner can share more information with you. If the compensation structure for the role includes an incentive component (ie. most Sales roles) the range below represents total target compensation (TTC) (base salary + variable). Compensation Range: MIN:£39,900 - MID: £57,000 - MAX: £68,400 Currency: GBP Magnet is proud to offer benefits such as: Generous time off policies Competitive compensation Volunteer opportunities Reward and recognition programs Employee committees & resource groups Healthcare and retirement benefits Equal Opportunity & Accessibility Here at Magnet Forensics, we are committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you're interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyways. Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. We are committed to providing an inclusive . click apply for full job details

End Date Monday 16 February 2026 Salary Range £72,702 - £80,780 Flexible Working Options Flexibility in when hours are worked, Hybrid Working, Job Share Job Description Summary . Job Description Job Title: Senior Solutions Architect Salary: £72,702 - £80,780 Location: Bristol, Edinburgh, Manchester, Leeds Hours: Full time Working Pattern: Our work style is hybrid, which involves spending at least two days per week currently at one of the above offices.Like the modern Britain we serve, we're evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We're growing with purpose. About this opportunity The purpose of the Senior Solution Architect is to design and communicate the technology solutions with an architectural significance that deliver our key outcomes or epics, They create the designs to meet our quality, resilience and technical objectives. They contribute to the definition of the solution architecture forward look.You'll help accelerate the delivery of business applications to our strategic cloud platforms, supporting and empowering our business to deliver the very best technical solutions quickly & safely.You'll be working alongside Lead Solution Architects and Engineering Teams bringing and expert knowledge of Infrastructure Architecture in order to design and deliver Hybrid Cloud solutions across our private and public cloud hosted environments to enable product delivery and transformation.We'll look to you to influence and promote collaboration across business platforms and labs on the solution delivery. Partnering with platform and business teams to you'll elaborate the solution and the infrastructure components, validating technology assumptions and helping make complex design decisions. Align to a business platform responsible for a banking product or service, where we influence their strategy and direction. Owning the hybrid cloud design and governance, driving resolution through iteration focussing on resilience, simplicity and with sustainability in mind. Turning requirements and specifications into hybrid cloud designs; shaping key design decisions and iterating ideas as you go. Providing consultancy and cost estimates, to ensure your business platform can budget accordingly and make informed strategic decisions. Using your experience of leading Suppliers, SMEs and Supply Lines to write work packages that are clear, understood and delivered on time. Support the wide function to enable the automation of key infrastructure blueprints and patterns. Taking a lead in all aspects of infrastructure throughout the delivery lifecycle, including: Working with Lead Solution Architects and Senior Solution Archtect to design and deliver hybrid cloud designs. Working with labs to formulate plans and understand costs for any technical delivery. Engaging suppliers and internal delivery teams to deliver in an agile manner. Coordinating build activities with internal or 3rd party service providers Collaborating with service owners to ensure systems are properly tested and supported following go-live What you'll need Experienced in the design/architecture of Hybrid Cloud solutions in an enterprise environment, e.g. IaaS, PaaS, SaaS, Middleware, Storage, Network and Databases. Experience of Public & Private Cloud Platforms, concepts and technologies including Azure, GCP and AWS. Integration Architecture across private and public cloud platforms. Skilled at producing quality concise design documentation. Hands-On experience of end-to-end project delivery, working with Agile delivery models including modern software development and deployment practices Understanding of building applications through containerised microservices-based architectures. Be able to provide technical leadership in a complex multi-vendor environment. The ability to communicate and collaborate complex technical concepts clearly to peers and leadership level colleagues. About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.We want our people to feel that they belong and can be their best, regardless of background, identity or culture.We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.And it's why we especially welcome applications from under-represented groups.We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual bonus award, subject to Group performance Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Join our journey! At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference. With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers.Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world-all in a flexible, award winning workplace. The Principal Customer Success Manager is aligned at the customers' key stakeholder level, building and fostering strong relationships to help customers accelerate their digital journey. Customer Success Managers are working directly with customers that can vary in their market segment, size, solution complexity and life cycle, depending on the customers' needs. Responsibilities Build and foster executive level trusted advisor relationships with the customer's IT, Engineering and Support organizations. Demonstrates hands on PagerDuty Product knowledge by applying it to the customer's business priorities. Guide a customer on process, people and change management best practices to drive customers adoption of real time operations. Proactively identify risks to the customer achieving their stated business goals and work with the sales team to build a risk mitigation plan. Produce and execute a comprehensive adoption path of PagerDuty products, showing the current state, target future state with timeline. Deliver business value and innovation to a customer's business by understanding the customers' opportunity to reduce cost and drive growth. When appropriate, recommend additional expert services needed to drive success. Proactively communicate technical product changes, degradations, outages, end of life and other relevant updates. Represent the voice of the customer to inform our sales process or product roadmap. Lead the cross functional post sales team at PagerDuty, delivering a seamless experience on behalf of the customer. Prepare and facilitate business review meetings, training sessions, webinars, demos, and other strategic and supportive interactions. Predict and forecast risk, renewal and expansion within the customer portfolio. Basic Qualifications Experienced professional with 5 10 years relevant industry expertise. Experience building business value ROI models. Working knowledge in a SaaS business model. Strong knowledge of PagerDuty product and platform features and capabilities is highly desired. Strong understanding of IT enterprise architecture, DevOps principles and modern IT monitoring. Ability to travel to client sites as necessary. Preferred Qualifications Strong consulting skills and proven results working as a trusted advisor to drive business value for customers. Thrive in a collaborative fast pace environment and as a part of a results oriented team. Ability to drive effective and influencing conversations at the C level; facilitation of difficult discussions and adept at handling objections. Worked in a DevOps environment or with a company going through a transition to DevOps. Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn't the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role. What we offer Company equity ESPP (Employee Stock Purchase Program) Retirement or pension plan Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non pregnant parent (some countries have longer leave standards and we comply with local laws) Paid volunteer time off: 20 hours per year Mental wellness programs Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two thirds of the Fortune 100, PagerDuty is essential for delivering always on digital experiences to modern businesses. PagerDuty is Great Place to Work certified , a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Equal Opportunity Employer PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email and we will work with you to meet your accessibility needs. PagerDuty uses the E Verify employment verification program.

About the role As an HR Continuous Improvement Lead your mission is to create, support and sustain outstanding associate experiences that are customer centric and focus on ease of use and accessibility. You will continue to drive this work and seek to make improvements wherever needs arise to remove waste from our processes. Working in collaboration with the UK HR team, you will drive the UK HR tech agenda to support our mission to create better associate experiences and smoother employee lifecycle journeys. Additionally, you will continue to nurture relationships with our key stakeholders and maintain effective interaction models with our international tech and HR partners. The ideal candidate will be a self starter, who is able to deliver improvements for UK HR, identifying and owning opportunities with minimal supervision. What you'll bring Own, design, and deliver the Tech Roadmap for UK HR, primarily focussing on Workday and Salesforce improvements, but also Enterprise initiatives and automation exploration. Work with UK HRLT and the International Workday team to secure and manage budgets; identify priorities; and set timelines. Design and improve reporting and visibility of tech/experience and automation change/improvement opportunities. Monitor case drivers and quality assurance outputs with the UK HR team; proposing solutions through automation and process change. Deliver ongoing improvements to prevent cases and poor experiences that come to light through processing activities. Connect into Service Transformation work to ensure the team can deliver on strategies set by that agenda - such as Intranet development - seeking to reduce queries into the HR Shared Services; and any other experiential improvements required to the HR operations process touch points through the associate lifecycle. Support the HR Risk Office with data management processes and improvements. Work with US and Canada partners to explore non UK tech change benefits and ensure the UK is considered for inclusion. Manage annual benefits enrollment support required from our US Tech partners, e.g. Open Enrollment and cyclical system updates. Maintain and develop interaction models with US and UK tech partners and maintain relationships to ensure HR tech service and standards are maintained. Manage interaction with UK Tech - ensuring systems and architecture meet UK standards. Manage interaction with US Tech, monitoring change, driving prioritisation, and collaborating on intakes. Collaborate with Canada to understand local tech agendas and find opportunity to greater efficiencies and knowledge share. Support on larger tech projects where required. What we are looking for Previous experience: working knowledge in a similar continuous improvement role (HR understanding is highly desirable) Analytical skills: able to manipulate and interpret data, show insight, provide recommendations and progress change; Stakeholder management: able to establish effective relationships with UK and non-UK partners, and ensure the UK remains a key partner for Enterprise HR Tech; Excellent written and verbal communication skills: able to connect with differing audiences through effective comms across a mix of media and distill technical requirements into simple, easy to understand overviews; Technically savvy: able to interpret tech development information, architectural requirements, data management practices, etc. and how this plays into UK HR processes and improvements; Self starter: able to work independently and deliver improvements for UK HR, identifying and owning opportunities with minimal supervision; Effective stakeholder management: able to maintain relationships and utilise SME knowledge, as well as provide communications and reporting to meet the needs of all parties; Agility: able to switch tasks and reprioritise to meet the needs of the business; Effective Project Management skills: able to manage multiple projects and meet deadlines. Where and how you'll work This is a 12 month fixed term contract position and can be based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week between Monday and Thursday, with travel between the two locations encouraged. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact . All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Business Intelligence Analyst (2 Year FTC) Ipswich, United Kingdom Fixed Term Contract Full Time On-site/Office based Weekly travel required Information at a Glance As part of Bouygues Construction's Public Works division, VSL International participates in the construction of major technical structures and guarantees their structural safety and durability: transport infrastructure (bridges, tunnels), industrial and energy production structures, and commercial buildings. VSL has four areas of expertise: Structural systems and technologies, Civil engineering, Foundations and soil engineering, Preservation, structural repairs, renovation and optimization of structures. VSL has 4,000 employees at 25 locations worldwide (Asia and Oceania, Middle East, Europe, Latin America, Canada). Project Sizewell C is the heart of the UK's clean energy revolution. This ground-breaking nuclear power plant project in Suffolk will deliver low-carbon electricity to millions of homes for decades. Backed by EDF and the UK Government, Sizewell C is a once-in-a-generation infrastructure programme, offering the opportunity to work on one of the largest and most complex ground engineering schemes in Europe. Position We are seeking a Business Intelligence (BI) Analyst to play a key role in gathering, analysing, and reporting data to support informed decision-making across the project. The BI Analyst will work closely with functional and portion leads from all partners to elicit reporting requirements and guide the development of BI systems, dashboards, and analytics. This role combines business analysis, technical data skills, and hands-on BI development, positioning VSL as a leader in digital reporting and insight-driven decision-making. This position is ideal for an experienced analyst ready to take ownership of reporting and analytics across multiple project areas, with a clear pathway toward senior BI or data management roles within VSL. Main Responsibilities Business Requirements & Analysis Engage with stakeholders to gather and document reporting requirements and business changes Understand business processes, KPIs, and strategic objectives Translate business needs into clear BI specifications and data models Facilitate workshops and discovery sessions to define metrics and success criteria Estimate and agree high-level timeframes for work completion Data Modelling & Transformation Analyse, validate, and clean data from multiple systems Map data fields to reporting outputs and define logic for KPIs and measures Develop robust data models for use in Power BI Collaborate with IT teams and data engineers to ensure high-quality data sources Data Visualisation & Reporting Design, develop, and maintain Power BI dashboards and reports Create visualisations that clearly communicate trends, patterns, and exceptions Build automated refresh schedules, row-level security, and governance standards Ensure reports meet accessibility and usability standards for end users Data Governance & Quality Monitor data quality, resolve discrepancies, and recommend improvements Comply with UK data protection and information governance requirements (including GDPR) Support the development of enterprise data dictionaries and BI standards Assist the business in creating User Acceptance Test cases aligned to requirements Stakeholder Engagement & Support Provide training, documentation, and guidance to help end users interpret BI outputs Present insights and findings to management and decision-makers Support adoption of self-service BI tools and change management Act as a point of contact throughout the lifecycle of BI implementations Continuous Improvement Identify opportunities for process improvement, automation, and optimisation Stay up to date with BI technologies, Power BI releases, and industry trends Contribute to BI roadmap planning and strategic initiatives Education Degree in Data Science, Computer Science, Business, Mathematics, or a related discipline preferred Microsoft Power BI certification and professional BI/analytics certifications desirable Experience Stakeholder management Experience in running Gap Analysis workshops Proven experience in BI, data analysis, or similar analytical role Strong hands-on experience with Power BI (data modelling, DAX, dashboards) SQL skills for data extraction and transformation Strong analytical skills and ability to interpret complex datasets Business requirements gathering and stakeholder engagement experience Understanding of data modelling principles and BI architecture Excellent communication skills, able to explain technical concepts to non-technical users Legal right to work in the UK. Willingness to be based in Ipswich at the Sizewell C site office. Interested? Apply now and let's build the great structures of tomorrow together!